Healthcare Perspectives 360: Recent Episodes
Geri Amori, PhD, ARM, DFASHRM, CPHRM
We rarely get to hear varying perspectives on contemporary challenges in patient safety and healthcare risk management all in one place—until now! Healthcare Perspectives 360 explores timely topics from multiple perspectives. Hosted by Geri Amori, PhD, each episode will feature candid discussions that include at least three of the following voices: physician, nurse, patient, lawyer, risk manager, or hospital administrator. Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
This episode explores the ways in which organizations can prepare to manage the presence and demands of law enforcement officers in healthcare settings.
During this episode, you will:
- Learn that scripting can best prepare staff to interact with LEOs in a consistent and respectful way
- Understand that LEOs and healthcare staff operate under different policies, and working together to create a joint policy can support positive collaboration
- Hear how organizational security can provide an intermediary for interactions between staff and LEOs
- Recognize that effective staff guidance for interactions with LEOs includes having a policy in place and providing education about the policy
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Today, we're discussing interactions among employees, visitors, and law enforcement officers in healthcare facilities.
During this episode, you will:
- Hear how to support front-line staff who may be fearful when interacting with law enforcement officers
- Recognize the importance of having a thorough law enforcement interaction policy
- Learn that training for situations involving law enforcement increases staff confidence when interacting with law enforcement officers
- Hear how calmness and empathy are central to successful interactions with law enforcement
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
This conversation explores how the presence and actions of law enforcement officers (LEOs) in clinical settings can impact the safety, security, and quality of care provided to patients brought into the healthcare setting by LEOs, including victims of crime, suspects, and incarcerated individuals.
During this episode, you will:
- Hear how the presence of LEOs within care areas may detract from care provided
- Learn that HIPAA continues to be in force in the absence of a warrant or the patient’s permission
- Understand the importance of strong policy and procedure to protect both patients and staff surrounding issues of consent
- Realize the importance of remembering that those in custody of LEOs remain patients who require the same level of care as any other patient
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
This episode of Perspectives 360 discusses the intersection of ethics and the law and explores how to walk that patient care tightrope. Optimal organizational preparation will be shared, as well as what patients should know.
During this episode, you will:
- Hear about the differences between the law and ethics surrounding patient care
- Understand that the law is focused upon the duty to protect the public and that healthcare is focused upon patient care, so the interaction of these two entities can create conflicting priorities
- Listen to the importance of having policies and procedures to guide healthcare staff when interacting with law enforcement
- Understand that a warrant authorizes the officer, not the healthcare professional
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
This podcast episode explores ways to address and potentially reduce what has come to be known as “administrative harm,” or decisions made by administrators and leaders that ultimately lead to difficult working conditions for healthcare providers and possibly clinical harm to patients.
During this episode, you will explore:
- How taking time to analyze and identify the appropriate person to perform a task is a method to reduce administrative harm
- How patient stories may lead to modifications in administrative decisions, making them potentially less harmful
- The need to gather and analyze data surrounding administrative decisions to gain information to predict and mitigate harm
- The importance of including frontline clinicians when administrative decisions are being considered to ensure their perspective is considered
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
This episode examines the impact of upstream administrative decisions and assigned administrative burdens on healthcare providers.
During this episode you will:
- Hear how administrative burden is worsening burnout, moral injury, and turnover of healthcare professionals
- Learn how administrative decisions generate an additive effect that contributes to decreases in care quality for patients
- Understand the rationale behind the need to measure administrative harm quantity and the subsequent downstream effects
- Explore the need to communicate in real-time about administrative decisions and tasks to better understand the implications to both clinicians and patients
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
This episode defines administrative harm and explores how it manifests in patient care across the healthcare continuum.
During this episode you will:
- Learn how administrative harm increases the cost of healthcare in the US, which is already exceptionally high
- Hear how administrative harm causes patients to experience care that is unsafe and error prone
- Understand the onus to report administrative harms in the same manner as patient safety events via organizational reporting channels
- Explore the need for a closed-loop process to analyze downstream consequences of administrative harms
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
This episode defines administrative harm and explores how it manifests in patient care across the healthcare continuum.
During this episode you will:
- Learn what constitutes administrative harm
- Hear real-life examples of the impacts of administrative harm
- Understand what factors contribute to administrative harm
- Explore how administrative harm should receive the same scrutiny as patient harm
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
This episode explores strategies to address the risks related to artificial intelligence (AI) use for patients and healthcare professionals.
During this episode you will:
- Hear expert recommendations regarding the need for ethical decision making surrounding AI use
- Learn about the rigorous development of AI that is used for new medications and treatments
- Discover safeguards that should be in place when using AI
- Explore variables related to consent for AI use and hear rationale for organizational policy to direct AI use and disclosure of use
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, we are going to discuss the positive effects that AI can have on our patients, providers, emerging providers, and future generations.
During this episode you will:
- Learn how AI can benefit underserved healthcare populations
- Listen to a conversation about how AI’s predictive analytics can improve treatment personalization
- Hear how AI is helping reduce HCP workload by assisting with patient education
- Learn how AI can help patient-centered decision making with decision support tools
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This podcast explores how to recognize risks present when using AI in healthcare settings.
During this episode you will:
- Hear how AI can “hallucinate” (or make up) information
- Listen to a discussion about the potential for medical misinformation from AI
- Learn the importance of countering patients who may have been misled by AI misinformation
- Hear how some AI data sets may exacerbate care disparities for underserved populations
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This podcast explores the proliferation of artificial intelligence (AI) use in healthcare.
During this episode you will:
- Hear how AI has rapidly evolved for use in healthcare and how it is currently being used in healthcare
- Understand the different types of AI that are used in healthcare in a broad sense
- Hear the importance of reliable data sets for AI “learning”
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
Disclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised.In this episode of Perspectives 360, we are going to explore the challenges in providing acute care to pediatric patients with mental health issues.
During this episode you will:
- Explore the dynamics of family involvement when caring for youth with mental health challenges in outpatient care areas
- Learn about trust-building methods when caring for youth with mental health challenges
- Hear about the importance of using a trauma-informed approach in therapeutic success for youth with mental health challenges
- Learn about protective factors for youth with mental health challenges, including access to care, positive peer relationships, positive adult relationships, safe environment, and interpersonal connectedness
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
Disclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised.In this episode of Perspectives 360, we are going to explore the challenges in providing acute care to pediatric patients with mental health issues.
During this episode you will:
- Hear how major health inequities exist for pediatric patients with mental health issues trying to access appropriate care
- Understand that pediatric visits to the ED for mental health issues are often repeat visits for the same complaint
- Listen to the concerning statistic that adolescents who come to the ED with substance use issues or self-harming behaviors have higher rates of death in the subsequent decade
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
Disclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised.In this episode of Perspectives 360, we are going to examine the effects of adverse childhood experiences, including trauma, social determinants of health, and the COVID-19 pandemic on the mental health of today’s youth.
During this episode you will:
- Hear about the importance of screening children for adverse childhood experience
- Understand the generational aspects of trauma
- Recognize how the COVID-19 pandemic has affected children in the US
- Learn more about how social determinants of health are correlated with childhood mental illness
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
Disclaimer: The content of this podcast may be emotionally challenging. Youth mental health is discussed, including self-harm, which may make some audience members feel uncomfortable. Listener discretion is advised.In this episode of Perspectives 360, we are going to examine the increase in serious mental health issues faced by our nation’s young people and the resulting implications for healthcare and parenthood. In future episodes, we will dive deeper into these implications and what needs to be done to reverse this trend.
During this episode you will:
- Explore the scope of the national state of emergency in youth mental health
- Learn that mental health problems affect 1 in 5 young people
- Listen to a discussion regarding the rise of suicidality among young people
- Hear key takeaways on methods that may help to reverse the trend of suicidality among young people
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This podcast discusses methods to combat imposter syndrome in clinicians.
During this episode you will:
- Hear how seasoned clinicians manage imposter syndrome
- Understand the necessity of dedicated, organized onboarding processes that can help reduce imposter syndrome
- Recognize that those who don’t know what they don’t know- (aka the Dunning-Kruger effect) are the antithesis of imposter syndrome
- Learn that mentoring is the most effective way to combat imposter syndrome
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This podcast looks deeper into imposter syndrome in healthcare, focusing on its effects on clinicians and the patients they care for.
During this episode you will:
- Learn how mentorship has been shown to counteract the effects of imposter syndrome
- Understand the commonalities between imposter syndrome and burnout
- Listen to how unchecked imposter syndrome may contribute to lower job satisfaction and difficulty with problem solving, which may negatively impact healthcare outcomes
- Hear how clinician leaders can help novice clinicians manage imposter syndrome by sharing their own stories about how they overcame imposter syndrome
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This podcast episode examines how imposter syndrome may present in clinicians and students in healthcare.
During this episode you will:
- Learn how imposter syndrome is more common in women, younger individuals, and physicians compared with the general population
- Understand that those with imposter syndrome often attribute their success to “good luck” or attributes unrelated to their acumen
- Hear how imposter syndrome is the opposite of the Dunning-Kruger effect, a cognitive bias in which people overestimate their abilities
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This podcast discusses how imposter syndrome, defined as having chronic feelings of self-doubt, a fear of being discovered as an intellectual fraud, a perception of being less intelligent or competent than peers, and an inability to internalize a sense of competence of skill in high-achieving individuals, may be an almost inescapable experience for many clinicians.
During this episode you will:
- Learn how common imposter syndrome is among clinicians
- Learn that imposter syndrome has been apparent for many decades but more recently has been recognized as a syndrome
- Understand that imposter syndrome begins during healthcare education and persists into professional practice
- Hear how those who have imposter syndrome tend to be individuals who strive for excellence and feel immense pressure to succeed
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This episode focuses on how the care environment in behavioral health settings can make patient engagement challenging, with suggestions on how to improve the patient experience during these stressful care episodes.
During this episode you will:
- Learn how patients with coexisting behavioral health and medical diagnoses typically have more pronounced symptoms
- Hear about how keeping a patient-centered focus can help to engender trust with patients who have behavioral health diagnoses
- Examine the importance of considering the entire patient, rather than using a disease-only or system-only approach
Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This episode focuses on how the care environment in the emergency department can make patient engagement challenging, with suggestions on how to improve the patient experience during these stressful care episodes.
During this episode you will:
- Hear about the stressors that shape the patient experience in the emergency department (ED)
- Learn how family participation in patient care can help improve patient engagement during emergencies
- Listen to recommendations on how to improve communication with patients who are receiving care in the ED
- Hear about the importance of shared decision making when caring for patients in the ED
Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This episode focuses on how the relationship between patients and healthcare professionals has changed over time and what can be done to continue the evolution.
During this episode you will:
- Understand how trust between patients and clinicians can be fostered or challenged
- Hear how adaptability is needed from healthcare organizations to meet heightened patient expectations
- Listen to practices that promote patient-centered care
- Hear the importance of appreciating patient vulnerability, to see care through patient eyes
Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This episode focuses on patient advisory councils—what they are, what they do, and how they help both clinicians and patients.
During this episode you will:
- Understand the difference between patient advocates and patient advisory councils
- Recognize that PFAC composition should reflect the patient population it represents to avoid bias—with a goal to hear ALL voices, not just the majority
- Listen to how PFACs promote patient-centered care and improve patient safety by representing the patient’s perspective
- Explore how clinicians can partner with PFACs to advocate for positive changes in healthcare systems
Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This episode discusses what the engaged patient looks like and how to set the stage for success as a clinician or patient. Panelists discuss the influence of artificial intelligence on the clinician-patient relationship and the importance of trust between clinician and patient to facilitate communication and engagement.
During this episode you will:
- Hear discussions on how online information and artificial intelligence have affected patient-clinician interactions
- Learn how trust is central to patient engagement
- Understand how documentation in the patient record can build—or break down—trust between a patient and their clinician
- Hear how clinicians practice a whole-person view of patients, rather than goal-based care that focuses solely on a disease or physiological system
Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This episode discusses why it is important for patients to be engaged in their own healthcare and how data support their involvement. Panelists discuss the relationships between patient engagement, patient satisfaction, and clinician well-being.
During this episode you will:
- Hear the importance of nurturing the patient–healthcare professional relationship as a partnership
- Listen to a discussion regarding a patient who might be viewed as “difficult” but may actually be looking for more engagement with their clinician and to be partners in their care, representing an opportunity to increase trust in the relationship
- Explore the positive correlation between patient engagement and clinician well-being
- Learn that trust between the patient and their healthcare professional enhances engagement, thereby positively influencing care outcomes
Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this final episode of our Clinician Well-Being series, the panel discusses which strategies are effective in improving wellness and which are not effective. The discussions will highlight recent evidence regarding wellness resources and how to maximize efforts—even small ones—to improve clinician well-being.
During this episode you will:
- Hear that pizza parties and lip service from leadership don’t improve clinician well-being
- Listen to expert discussion on what clinicians really need from their leadership and organization to improve well-being
- Understand that clinician well-being is a top-down strategy for success
- Identify hope as a trait directly linked with well-being
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This episode discusses what clinicians want and need to attain and maintain well-being in their professional roles. Discussions will touch upon the great resignation in healthcare and the factors that fueled this phenomenon, as well as ideas for improved retention of clinicians. Opportunities for evidence-based interventions to promote personal well-being will be shared.
During this episode you will:
- Hear viewpoints on the great resignation in healthcare
- Learn how younger healthcare staff are positioned to advocate for improvements in clinician wellness
- Get information on evidence-based interventions that increase individual wellness
- Gain insight on the needs and wants of clinicians to promote staff retention and recruitment
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This episode discusses the consequences of clinician burnout in the care of patients, as well as the consequences for the clinicians themselves. The discussion will explore the evolving understanding that clinician burnout is not an individual weakness but instead a systemic issue within healthcare.
During this episode you will:
- Learn how the COVID-19 pandemic worsened existing burnout in US healthcare clinicians
- Recognize that burnout is not a fault within an individual clinician but rather an occupational phenomenon experienced by people who work in healthcare
- Understand that although burnout is a systemic issue, individual clinicians can take actions to improve their personal resiliency
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
This episode describes the science behind clinician well-being, which is key to combatting burnout. The effects of clinician well-being on patient care outcomes are discussed, as well as how a culture of stoicism has contributed to burnout.
During this episode you will:
- Hear the evidence behind how humans are “hardwired” to notice the negatives
- Recognize the deleterious effects on patient care when clinician well-being is not prioritized
- Listen to viewpoints discussing how the culture of stoicism in healthcare has led to a crisis in clinician well-being
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
Today we’re talking about the onus on medical professionals to address medical misinformation and promote improvement in public health.
During this episode you will:
- Hear how misinformation may erode trust between clinician and patient
- Listen to methods to counter misinformation while bolstering trust between clinician and patient
- Hear opportunities to guide patients toward credible medical information sources
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
Today we’re talking about methods clinicians can use to manage patient care when misinformation is driving patient decisions.
During this episode you will:
- Hear conversation regarding the use of professional literature to correct misperceptions
- Learn how accurate knowledge may not impact behavior when fear is involved
- Recognize that misinformation from patients presents an opportunity for open dialogue
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
Today we’re talking about how misinformation creates disparities in healthcare for patient populations and particularly how this problem affects marginalized populations.
During this episode you will:
- Hear how misinformation historically has been portrayed and perceived
- Understand how misinformation affects trust in the healthcare system
- Gain information on how misinformation widens disparities in healthcare
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
Today we’re talking about the sociological drivers behind medical misinformation occurrence and spread.
During this episode you will:
- Hear the sociological science behind the spread of medical misinformation
- Learn about the scope of influence that social media companies have regarding medical misinformation
- Explore how medical misinformation may mutate and spread across multiple social media platforms
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the importance of portraying a non-judgmental attitude to engender trust between patients and clinicians.
During this episode, you will:
- Explore reasons patients may not be willing to share SDOH data with clinicians
- Reflect on implicit biases that may exist when analyzing SDOH data reported by patients
- Hear about ways to manage personal responses when observing systemic shortcomings that may contribute to disparities in healthcare
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the aggregate effects that may influence clinician wellness.
During this episode, you will:
- Gain firsthand perspective regarding how clinician wellbeing may be affected by the inability to meet patient needs
- Reflect on the myriad risks present when identified patient needs are not met
- Consider systemic barriers that complicate both wellbeing and need fulfillment
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, we’re talking with Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the challenges associated with equitable resource allocation.
During this episode, you will:
- Hear perspectives on the legal and ethical onus to respond to the needs identified by patients
- Learn how a trusting relationship between patients and clinicians is necessary to best identify and prioritize patient needs
- Explore the need for organizations to partner with each other to coordinate equitable resource allocation
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt, discuss The Joint Commission’s mandate to collect data on patients’ health-related social needs and the ethical issues surrounding this data collection.
During this episode, you will:
- Hear perspectives on the ethical issues that are present when collecting information on patients’ health-related social needs
- Consider the legal/risk issues surrounding this initiative
- Appreciate the ethical obligation that clinicians feel to meet their patients’ needs in all aspects of care
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, internist Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss communication shortcomings and how they may fan the flames of patient anxiety and anger toward the healthcare system.
During this episode, you will:
- Hear how the complexity of the healthcare system can create patient expectations that are difficult for clinicians to meet
- Learn how miscommunication can contribute to unmanaged expectations and patient anger
- Gain knowledge of what can be done to help reduce patient and provider anxiety
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
The 21st Century CURES Act, also known as Open Notes, has resulted in patients having rapid access to their medical information—sometimes even before their doctor sees it. In this episode, Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the good and the bad of this recently enacted legislation.
During this episode, you will:
- Hear why some clinicians have changed their documentation habits
- Understand concerns defense attorneys may have about this legislation
- Learn how patient navigators can help
- Recognize process changes that can help clinicians and patients adjust to these changes
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, we discuss the future of telemedicine. Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the use of telemedicine during the pandemic and its place in medicine going forward.
During this episode, you will:
- Understand why communication issues are a concern with telemedicine
- Hear how one physician went from telemedicine skeptic to telemedicine believer
- Appreciate the steps needed to make telemedicine a routine part of healthcare delivery
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, we discuss the topic of travel nurses. Internist Dr. Danielle Ofri, Nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the pros and cons of utilizing and working with temporary (or agency) nursing staff.
During this episode, you will:
- Learn physicians’ perspectives on working alongside travel nurses during the pandemic
- Consider the risks associated with utilizing agency personnel
- Understand how travel nurses may become scapegoats for suboptimal care
- Appreciate what the best travel nurses have in common
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, we discuss how clinician wellness is more than resiliency, slow breathing, and yoga classes. Listen in as emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore share their perspectives for self-care in this “new normal” of healthcare.
During this episode, you will:
- Consider the difference between self-care and systemic change as it relates to clinician wellness
- Explore why it is important to expand the concept of wellness beyond just clinicians
- Understand the connection between supply chain shortages and moral injury
- Gain a quick and easy way to gauge your staff’s emotional battery
- Appreciate the difference between burnout and mental illness
- Learn what great hospital administrators are doing during this challenging time
- Hear about the “Scarlet Letter” that needs to be banished from healthcare
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, we discuss the “Elephant in the Room”—what's it like to be 2.5 years into the pandemic. Our guests include emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore.
During this episode, you will:
- Hear about the challenges that still need to be overcome in the wake of COVID-19
- Appreciate the impact that moral injury has had on healthcare workers
- Gain insight on hospital administrators’ perspectives
- Hear different perspectives related to travelling nurses
- Understand how patients measure their satisfaction with healthcare
- Know the 3 questions patients want answered at the beginning of their healthcare encounters
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
The prosecution of a nurse for a medication error sent shockwaves through the medical community earlier this year. Please listen as we discuss the criminalization of healthcare with emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore.
During this episode, you will:
- Learn how clinicians feel about the RaDonda Vought verdict
- Gain perspective on the talk around the C-suite coffee pot regarding this case
- Reflect on how a culture of safety is as important to healthcare professionals as it is to patients
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
In this episode, we discuss the recent uptick in patient aggression and violence experienced by healthcare workers. Emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore, share their perspectives with Geri on this growing and concerning trend.
During this episode, you will:
- Learn why patients are more aggressive than ever before
- Hear how the pandemic may have contributed to increased levels of workplace violence
- Consider strategies to defuse the increased levels of aggression
- Understand the issues that unexpressed expectations can cause
- Appreciate patients’ top concern
Link to Transcript
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music and lyrics: Nancy Burger and Scott Weber
We rarely get to hear varying perspectives on contemporary challenges in patient safety and healthcare risk management all in one place—until now! Healthcare Perspectives 360 explores timely topics from multiple perspectives. Hosted by Geri Amori, PhD, each episode will feature candid discussions that include at least three of the following voices: physician, nurse, patient, lawyer, risk manager, or hospital administrator.
Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.
Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.
This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Music: Nancy Burger and Scott Weber