Practice Growth HQ: Recent Episodes

Angus Pryor

Practice Growth HQ is your home for all things practice growth for healthcare professionals such as dentists, doctors, physios, etc. In this weekly podcast, you’ll enjoy learning from thought-leaders, industry experts, and thriving practice owners as they reveal their very best tips, tools, and strategies to help grow your healthcare practice faster.

Episode Summary:

In this episode of Practice Growth HQ, I chat with Jason Bryll about how numbers can help you run a better and more profitable practice.

Jason is the founder of Parable Associates. He helps practices look at the right numbers, so they know what’s working, what’s not, and what to fix.

This episode isn’t about complicated systems. It’s about looking at a few simple things like how far ahead your appointments are booked, whether your team is happy at work, and if patients are slipping through the cracks because there aren’t enough appointment times available. If you want to stop guessing and start making clearer decisions, this episode will show you how. What you’ll learn:

(06:30) Why guessing your numbers is risky for business
(10:20) How one practice booked out three brand-new providers in just 30 days
(19:10) The truth about online reviews and what to look for instead
(21:30) How to spot early signs of team burnout
(24:20) The three numbers every practice should be checking regularly

Links and Resources:

Website: www.parableassociates.com LinkedIn: Jason Bryll

Episode Summary:

In this episode of Practice Growth HQ, I’m going to share with you how healthcare can learn a thing or two from the hospitality industry.

You might not think the two industries have much in common, but the reality is that competition in healthcare is growing rapidly. More practices are opening each year, and patients now have more choices than ever before. As a result, it’s becoming harder for every practice to stand out.

Hospitals and clinics can no longer rely on clinical skills alone. To succeed, you need to create a great experience for your patients, just like the best restaurants do for their customers. What You’ll Learn:

(03:00) Why hospitality businesses are better at getting new customers
(05:10) Why hiring people with hospitality experience can be a smart choice
(06:25) How hospitality businesses attract first-time customers, and what you can learn from that
(07:10) Why having a good clinical skill isn’t enough anymore
(07:40) How to give your patients a five-star experience
And much more

Links and Resources:

Practice Growth HQ
Dental Stars
Dental Marketing Solutions

Episode Summary:

In this episode of Practice Growth HQ, I interviewed Morgan Hamon, a former Navy pilot turned CPA, who’s now a partner at Eisner Amper. Morgan brings over 20 years of financial expertise, helping healthcare professionals maximise profits and optimise the flow of their business operations.

Join us in this episode as we talk about sharp strategies and clear advice for boosting practice profits, mastering leadership, and creating a business that runs in streamline process, even when you’re not in the practice to manage. If you’re looking for sharp strategies to make your practice more profitable and less dependent on your time, this episode is for you.

What You’ll Learn:

(03:00) Why leadership is important for all business owners
(06:00) The three key factors that boost profit
(11:00) Why standardisation is valuable in business
(19:00) Raise fees without losing patients
(29:00) Morgan’s top piece of financial advice for practice owners
And much more

Links and Resources:

Website: www.eagdentaladvisors.com

Episode Summary:

In this episode of Practice Growth HQ, I speak with Matt McCann about using media to grow your practice.

Matt is a seasoned media professional, with a background in radio, political consulting, and long-term healthcare. He is the publisher of LTC News, a leading consumer-focused website on health, caregiving, and aging.

In this episode, Matt shares powerful strategies for leveraging media to connect with your audience without stepping in front of a camera. He also highlights practical tips for establishing yourself as a local expert.

If you're ready to boost your credibility and attract more patients, you can’t afford to miss this episode!

What you’ll learn:

(04:30) Why finding your communication strength is the first step
(09:45) Identifying your audience for maximum media impact
(11:30) How to establish yourself as a local expert
(13:20) Practical tips for getting your message in the media
(26:00) How to use social platforms like Facebook, Instagram, and Twitter for credibility
Plus loads more!

Links and Resources:

Website: LTC News

Episode Summary: In this episode of Practice Growth HQ, I chat with Gerald Robison about how small tasks might be the real reason you're not hitting your big goals.

Gerald is a speaker, author and pastor who has spent years helping people use their time better. He doesn’t focus on doing more, but on doing things smarter.

His book 30 Seconds That Can Change Your Life shows how quick, focused actions can lower stress and give you more space for the things that really matter.

If you feel swamped by small stuff and want to finally make progress on the big stuff, this episode is for you.

What you’ll learn:

(04:15) Why small annoying tasks stop you from getting real work done
(05:10) How everyday jobs feel like carrying a heavy backpack
(06:00) How most of the things you put off actually take under 30 seconds
(07:30) Why waiting for "more time" is the wrong way to think
(08:45) How to use tiny moments to free up your day
(16:50) Why being organised helps you act faster and think clearer
And much more

Links and Resources:

Amazon: 30 Seconds That Can Change Your Life by Gerald D Robison
Barnes and Noble: 30 Seconds That Can Change Your Life by Gerald D Robison

Episode Summary:

In this episode of Practice Growth HQ, I speak with Cory Geffre about how to build high performing teams and drive better results in your practice.

Cory is a seasoned healthcare executive, registered nurse, author, and straight shooter with nearly 30 years of experience leading teams across the healthcare industry.

He shares the real-world secrets behind building sustainable, high-functioning teams, how to develop your people, manage performance, and the key mistakes to avoid if you want long-term success.

If you want better results from your team without burning yourself out, this episode is for you.

What you’ll learn:

(05:00) The two litmus tests for measuring a high performing team
(06:30) How to balance achieving results without burning relationships
(08:30) Why celebrating small wins matters (even if it feels silly)
(11:00) The importance of developing people continuously
(12:30) Why managing performance in real-time avoids bigger problems later
Plus loads more!

Links and Resources:

Website: www.corygeffre.com
LinkedIn: www.linkedin.com/in/corygeffre/

Episode Summary:

In this episode of Practice Growth HQ, I speak with Abby Corrigall about how dental professionals can get the most out of their continuing professional development (CPD) and stay ahead of the curve in an evolving education space.

Abby is the CEO of Enzo 4D and a former General Manager of the Australian Dental Association (NSW). She’s spent years in the dental industry, from chairside assisting to high-level strategy in education delivery.

Abby shares her insights into the shifting world of healthcare education, how to choose the right courses, and the growing importance of hands-on learning and business training.

If you're ready to stop treating CPD like a box-ticking exercise and start using it to actually grow your practice, you can’t afford to miss this episode!

What you’ll learn:

(04:50) What clinicians need to know about choosing valid CPD and the 80/20 rule
(08:45) Tips for picking courses that suit your time, goals, and clinical interests
(13:20) Why ongoing support and mentoring make a big difference post-course
(17:30) What to look for in hands-on training (and why it beats online-only learning)
(18:15) How Enzo 4D’s patient models are transforming training and case presentation
Plus loads more!

Links and Resources:

LinkedIn: Abby Corrigall Company: Enzo 4D

Episode Summary

In this episode of Practice Growth HQ, I speak with Dr. Alan Mead about the hidden mental health challenges faced by healthcare professionals. What I call the "underbelly of healthcare".

Alan is a Michigan-based dentist and host of The Very Dental Podcast, formerly Dental Hacks, with over 4 million downloads. He's also a recovering addict with a 20+ year journey through alcohol and opiate addiction, and recovery.

In this raw, powerful conversation, Alan opens up about what led to his addiction, how he coped with stress, and the moment that changed everything. If you're feeling the weight of stress in your practice or know someone who is, this is a must-listen.

What you’ll learn:

(15:50) The slippery slope from alcohol to opiates in a dental practice
(17:45) The turning point. A surgical sedation gone wrong and a friend's intervention
(20:05) What recovery really looked like and why relapse wasn’t part of Alan’s story
(22:10) The 30-day test to check if you might have a problem
(23:30) How to support someone you love without pushing them away
(25:10) Why therapy isn’t just for people in crisis
And much more!

Links and Resources:

🔗 Website: www.verydentalpodcast.com

Episode Summary

In this episode of Practice Growth HQ, I speak with Dr Ruth Mannschreck about how she transformed her dental practice and her life after a personal crisis forced her to rethink everything.

Ruth is a dentist turned business strategist and founder of Shoreline Strategies. After her newborn daughter spent six weeks in ICU, Ruth was pushed to reimagine her business model. The result? Fewer hours, more revenue, and a thriving practice.

In this episode, Ruth breaks down her 5-step framework to create a practice and a life by design, not default.

If you’re ready to stop letting your business run you, and instead take control of your time, team and growth, you can’t afford to miss this episode

What you’ll learn

(3:10) How hospitality principles can transform your healthcare practice
(7:45) Cutting her workweek in half while increasing revenue
(11:20) Why most systems fail and how to fix them
(17:40) Building daily communication into your team without meetings
(20:15) What makes a high performing team in healthcare
(30:20) Leading through questions, not commands
And much more!

Links and Resources

Website: www.linkedin.com/in/ruthmannschreck/

Episode Summary

In this episode of Practice Growth HQ, I speak with Dr Edward Feinberg about one of the most underrated topics in healthcare, the idea of longevity.

Ed is a seasoned dentist, educator, author and innovator. Over a decade long career, he’s stayed endlessly curious and committed to doing things differently. His story is packed with practical takeaways and unexpected lessons.

We chat about stickability in dentistry, why mentorship has almost vanished and how your next patient could be sitting at the local diner.

If you want to feel excited about your work again this episode is for you.

What you’ll learn

(09.15) The mindset behind a long and happy dental career
(13.48) Avoiding burnout by keeping curiosity alive
(20.36) Ed’s take on dental marketing and why he refused to do what everyone else was doing
(24.41) Why your elevator pitch matters more than you think
(26.19) The surprising place Ed found some of his best patients
Plus a stack more

Links and Resources

Website: www.theonwardprogram.com Book: Open Wide: Essays on Challenges Facing Dental Practitioners and How to Evade Them to Achieve Excellence

Episode Summary

In this episode of Practice Growth HQ, I speak with Dr Ed Feinberg about one of the most underrated topics in healthcare, the idea of longevity.

Ed is a seasoned dentist, educator, author and innovator. Over a decade long career, he’s stayed endlessly curious and committed to doing things differently. His story is packed with practical takeaways and unexpected lessons.

We chat about stickability in dentistry, why mentorship has almost vanished and how your next patient could be sitting at the local diner.

If you want to feel excited about your work again this episode is for you.

What you’ll learn

(09.15) The mindset behind a long and happy dental career
(13.48) Avoiding burnout by keeping curiosity alive
(20.36) Ed’s take on dental marketing and why he refused to do what everyone else was doing
(24.41) Why your elevator pitch matters more than you think
(26.19) The surprising place Ed found some of his best patients
Plus a stack more

Links and Resources

Website: www.theonwardprogram.com Book: Open Wide: Essays on Challenges Facing Dental Practitioners and How to Evade Them to Achieve Excellence

Episode Summary

In this episode of Practice Growth HQ, I speak with Dr Edward Feinberg about one of the most underrated topics in healthcare, the idea of longevity.

Ed is a seasoned dentist, educator, author and innovator. Over a decade long career, he’s stayed endlessly curious and committed to doing things differently. His story is packed with practical takeaways and unexpected lessons.

We chat about stickability in dentistry, why mentorship has almost vanished and how your next patient could be sitting at the local diner.

If you want to feel excited about your work again this episode is for you.

What you’ll learn

(09.15) The mindset behind a long and happy dental career
(13.48) Avoiding burnout by keeping curiosity alive
(20.36) Ed’s take on dental marketing and why he refused to do what everyone else was doing
(24.41) Why your elevator pitch matters more than you think
(26.19) The surprising place Ed found some of his best patients
Plus a stack more

Links and Resources

Website: www.theonwardprogram.com Book: Open Wide: Essays on Challenges Facing Dental Practitioners and How to Evade Them to Achieve Excellence

Episode Summary: In this episode of Practice Growth HQ, I chat with Jessica Jones about how to make informed decisions when investing in high-cost equipment for your practice.

Jessica is the founder and CEO of Build Your Cash Medical Practice, with over 30 years of experience in practice consulting, clinic ownership, and entrepreneurship. She helps medical professionals balance smart business decisions with patient care, ensuring that investments align with both financial and professional goals.

We break down the key steps to evaluating big purchases, avoiding costly mistakes, and ensuring that your team is fully on board for success.

If you’re considering a major investment for your practice, this episode is packed with practical insights you won’t want to miss!

What You’ll Learn:

(04:10) The top three things to evaluate before making a big purchase
(08:20) The biggest mistakes practice owners make when investing in equipment
(12:45) Why aligning purchases with your practice vision is crucial
(15:10) How to avoid falling for high-pressure sales tactics
Plus loads more!

Links and Resources: Website: https://buildyourcashmedicalpractice.com

Summary: In this episode of Practice Growth HQ, I speak with Fred Joyal, co-founder of 1-800-DENTIST, the most successful dental referral service in the U.S. Fred has spent decades helping dentists grow, and he knows what actually works when it comes to standing out in a crowded market.

His advice is simple. Cutting prices, buying new equipment, or offering a unique service won’t keep you ahead for long. Instead, trust, value, and patient experience are what truly set you apart. We also cover team culture, your practice environment, and how to build strong patient relationships that lead to long-term success.

If you want to stop competing on price and start growing a thriving practice, this episode is for you.

What You’ll Learn:

(03:56) Why cutting prices or adding new services won’t keep you ahead
(06:16) The real reason patients choose you over someone else
(07:34) How to build trust so patients accept treatment without hesitation
(23:18) The link between a happy team and a profitable practice
And much more

Links and Resources:

🌐 Website: www.fredjoyal.com 📚 Books: Becoming Remarkable & Everything Is Marketing 🎥 Socials: Find Fred on YouTube, Instagram, and Facebook @FredJoyal

Episode Summary

I’m back from the U.S. after attending the Chicago Dental Society Midwinter Meeting, and I’ve got plenty to share! This solo episode is all about the key lessons I picked up that could make a real difference in your practice.

From AI in dentistry to why you need to stop referring out so much, plus some eye-opening examples of external marketing done right, this is one you don’t want to miss.

If you’re looking to stay ahead in an increasingly competitive dental market, grab a coffee and tune in.

What You’ll Learn

(02:25) Why embracing technology is non-negotiable for practice growth
(06:37) How minimising referrals can increase patient retention and revenue
(08:40) The impact of VoIP phone systems and AI integration in dental practices
(08:42) Why standing out in a competitive market is more important than ever
And plenty more!

Links and Resources

Website

Dental Marketing Solutions
Physio Marketing Solutions

Episode Summary

In this solo episode of Practice Growth HQ, Angus Pryor reflects on a personal loss and what it means for business owners, particularly in the healthcare space. He shares a heartfelt story about his online friend and respected professional, Dr Bill, who passed away unexpectedly. This leads to a powerful discussion about legacy, both personal and professional.

If you’re looking to grow your practice while also building a meaningful impact, this episode is for you!

What You’ll Learn (02:15) The importance of balancing business ambition with personal fulfilment (05:10) The concept of Halftime Learning, earning, and then focusing on legacy (07:45) Writing your own obituary as a way to gain clarity on your true priorities (09:30) The biggest regrets of the dying and how to avoid them in your own life And much more!

Links and Resources

🔗 Website Practice Growth HQ 📖 Books Mentioned

Seven Habits of Highly Effective People by Stephen Cove
Halftime by Bob Buford
The Top Five Regrets of the Dying by Bronnie Ware

Episode Summary

In this solo episode of Practice Growth HQ, Angus Pryor reflects on a personal loss and what it means for business owners, particularly in the healthcare space. He shares a heartfelt story about his online friend and respected professional, Dr Bill, who passed away unexpectedly. This leads to a powerful discussion about legacy, both personal and professional.

If you’re looking to grow your practice while also building a meaningful impact, this episode is for you!

What You’ll Learn (02:15) The importance of balancing business ambition with personal fulfilment (05:10) The concept of Halftime Learning, earning, and then focusing on legacy (07:45) Writing your own obituary as a way to gain clarity on your true priorities (09:30) The biggest regrets of the dying and how to avoid them in your own life And much more!

Links and Resources

🔗 Website Practice Growth HQ 📖 Books Mentioned

Seven Habits of Highly Effective People by Stephen Cove
Halftime by Bob Buford
The Top Five Regrets of the Dying by Bronnie Ware

Episode Summary

In this episode of Practice Growth HQ, I chat with Dr Anissa Holmes about what it really takes to grow a thriving dental practice. We cover everything from overcoming fear and shifting your mindset to the practical steps that have helped practices grow by $1 million a year.

If you're serious about thriving your practice, this is one episode you don’t want to miss.

What You’ll Learn:

(03:51) Why failure is actually a good thing—and how to use it to your advantage
(16:38) The simple mindset shift that can add $1 million to your practice revenue
(19:30) Three key areas every successful practice focuses on
(30:13) What’s changing in dental marketing and how to stay ahead
And much more!

Links and Resources:

Follow Dr Anissa Holmes on Instagram: @DrAnissaHolmes
Website: Digital Floss

Episode Summary:

In this episode of Practice Growth HQ, I chat with Dr Lincoln Harris about what makes scaling a healthcare business different from other industries. Lincoln started as a dentist in rural Queensland and went on to co-found Ripe Global, one of the fastest-growing dental training organisations in the world.

He shares his journey from dentist to entrepreneur, the lessons he’s learned along the way, and why having a strong vision is key to success. We also talk about the power of cloud-based training, what it takes to grow a business, and the exciting innovations that are changing dental education forever.

If you want to learn how to scale smarter in healthcare, this is the episode for you!

What You’ll Learn:

(08:36) How he built a world-class dental practice in rural Queensland
(23:30) The story behind Ripe Global and why cloud-based training is the future
(29:10) How his company is set to become a global leader in dental education
(34:36) How dentists and investors can get involved
And much more!

Links and Resources:

Website: Ripe Global
Contact Dr. Lincoln Harris: lincoln.harris@ripeglobal.com

Episode Summary:

In this episode of Practice Growth HQ, I speak with Matt O’Neill about the surprising power of workplace happiness and how it can directly impact your business success.

Matt is a happiness coach who has helped over 100,000 people lead more joyful lives. He is the author of Good Mood Revolution: Igniting the Power of Conscious Happiness and the host of the Good Mood Revolution Podcast. His company has been named the #1 Best Place to Work out of 470,000 businesses in South Carolina, and in this episode, he shares exactly how he did it.

If you're ready to build a growing team, improve retention, and create a happier, more successful workplace, you can’t afford to miss this episode!

What you’ll learn:

(05:53) The difference between happiness and comfort—and why struggle can be key to fulfillment
(07:46) The eight negative emotions that hold you back and how to overcome them
(18:01) Practical strategies to implement happiness and engagement in your workplace
(21:44) How to get honest employee feedback (and why it’s essential for retention)
(32:00) How to create a strong virtual culture even if your team is remote
(36:22) Why financial peace is key to long-term workplace success
Plus, more!

Links and Resources:

Website: Good Mood Revolution
Book: Good Mood Revolution: Igniting the Power of Conscious Happiness

Episode Summary:

In this episode of Practice Growth HQ, I chat with Michael Neece about an invisible business killer—workplace friction.

Michael’s been leading teams for over 30 years across five industries, so he knows what it takes to get a team running smoothly. He breaks down how poor communication and clunky processes hold your practice back and offers simple, practical strategies to fix them.

If your practice feels stuck, or your team isn’t quite clicking, this episode is packed with ideas to help improve teamwork, reduce stress, and keep your patients happier.

What you’ll learn:

[03:28] Why friction builds up in your practice and what it’s costing you
[05:00] Red signs your practice is stuck in communication chaos
[06:12] How to clearly get your message across to the team.
[08:38] A meeting tip that gets your team talking (and why that matters)
[10:00] Why relying on emails creates bottlenecks and confusion
[14:02] How a quick 5-minute call can save hours of back-and-forth
[20:00] A mental trick for staying calm when patients or staff push your buttons
[22:13] The hidden power of personal connections between your team members
[25:15] How skipping self-care as a leader can hurt your practice and patients
Plus loads more!

Links and Resources:

Website: https://www.ourfutureiskind.com/

Episode Summary:

In this episode of Practice Growth HQ, I speak with Dr. Louis Chan about his remarkable journey from traditional dentistry to incorporating acupuncture and holistic treatments into his practice.

Louis is a dentist with over 20 years of experience, specialising in orthodontics, TMJ, and facial balance. But his decision to pursue a Master’s in Chinese Medicine and integrate acupuncture has set his practice apart in ways few could imagine. Today, patients travel from across Australia to see him, and his clinic is a true referral magnet.

In this episode, Louis shares how thinking outside the box has transformed his practice, improved patient outcomes, and created incredible growth opportunities.

If you’re ready to explore creative ways to grow your practice, you won’t want to miss this episode!

What you’ll learn:

[03:31] A behind-the-scenes look at Louis’s busy and thriving practice.
[04:10] How helping kids achieve facial balance prevents TMJ issues later in life.
[06:53] What inspired Louis to add acupuncture to his skillset and why it’s been a game-changer.
[07:59] The difference between acupuncture and dry needling, and how it impacts patient care.
[10:19] How acupuncture can treat jaw pain by targeting areas like the foot.
[14:52] The role of patient referrals and cross-disciplinary collaboration in Louis’s success.
[19:17] How COVID pushed Louis to focus on holistic dentistry and grow his practice.
[20:44] Why clear aligners became essential for managing patients during the pandemic.
Plus loads more!

Links and Resources:

Facebook: Louis Chan

Episode Summary:

In this episode of Practice Growth HQ, it’s just you and me. I’m sharing what I’d do if I walked into your practice and partnered with you.

Over the past 10 years, I’ve built two seven-figure businesses and spent over 10,000 hours consulting with practices of all shapes and sizes across Australia. Here’s what I know: clinical skills are important, but they’re not what will set your practice apart or grow it in today’s competitive market.

I’ll walk you through the 4 key steps to attract more patients, stand out in your local market, and create a practice your patients love.

If you’re ready to shift your thinking and grow your practice, this episode is for you.

What you’ll learn:

[01:45] Why clinical skills alone won’t grow your practice anymore.
[04:30] The secret to standing out in a crowded market—and why your patients need to care.
[09:18] Why your website is failing (and how to fix it in seconds).
[10:41] How professional photos, videos, and Google reviews can build trust fast.
[12:18] The importance of operational excellence—and why your reception team is the MVP.
[14:45] How to partner with your patients for feedback, reviews, and referrals.
[17:13] How one practice we worked with grew 30% in a year.
Plus loads more!

Links and Resources:

Website: https://dentalmarketingsolutions.com.au/

Book: Dental Profit System

Episode Summary:

On today’s episode of Practice Growth HQ, I sit down with Cebron Walker, CEO of Walker Creative, to talk about how you can grow your practice by thinking outside the box. Cebron has worked with dentists, vets, optometrists, and other healthcare professionals, and he’s sharing what works (and what doesn’t) when it comes to marketing your practice.

We talk about how to build a digital presence that actually gets patients, why your brand is more than just a logo, and how to stand out in your local area—even when competition is tough.

If you’re ready to stop guessing and start seeing results, this episode is for you.

What you’ll learn:

(03:00) How to quickly spot what’s holding your practice back (hint: it’s not just your marketing).
(05:23) Why most healthcare practices fail online and the first thing you need to fix.
(07:11) Secrets to standing out with increasing competition in the healthcare industry
(10:45) How to create a brand that will differentiate you from the rest
(14:00) What “humanising” your practice really means—and why it makes patients choose you.
(22:30) What vets are doing on social media that dentists and doctors need to copy.
(26:00) The five things every practice must have to market like a pro in 2025.
(29:32) How to use your local community to make your brand unforgettable.
Plus loads more!

Links and Resources:

Website: https://www.walkerkreative.com/cebron-walker/

Episode Summary: In this episode of Practice Growth HQ, we discuss how to open your practice to more patients by embracing accessibility and inclusivity.

My guest, Stephanie Warlick, is an expert in accessibility and inclusion with 30+ years of experience in business growth and HR consulting. She shares practical strategies to make your practice more welcoming for patients with disabilities—while also growing your bottom line.

This isn’t just about meeting legal requirements. It’s about creating a space where everyone feels welcome and valued. If you want to future-proof your practice and tap into an underserved market, don’t miss this episode!

What you’ll learn:

(2:59) What digital accessibility is and why it matters for your practice
(4:37) The business case for becoming a more inclusive practice
(7:09) How inclusivity is becoming a legal requirement
(11:16) Quick ways to make your forms, websites, and patient communication more inclusive
(15:04) How SEO and accessibility work hand in hand to attract new patients
(22:05) Why accessibility features like captions and high-contrast visuals benefit all patients
(24:16) Free tools to audit your website’s accessibility right now
Plus loads more!

Links and Resources: Website: stephaniewarlick.com

Book: Dark and Silent Office

Episode Summary: In this episode of Practice Growth HQ, I chat with Naima Spencer about the mindset hacks you need to crush it in life and business.

Naima isn’t your average coach. She went from minimum-wage jobs to becoming a CIA officer and now helps people break free from beliefs that hold them back.

In this episode, Naima shares why your beliefs are your biggest asset or your worst enemy, how to handle overwhelm, and her no-BS formula to rewire your brain for success.

If you’re ready to take control of your thoughts and level up, don’t miss this episode!

What you’ll learn:

(03:00) Why mindset is 80% of success (yes, really).
(04:50) How your beliefs control your actions and results.
(07:10) What’s holding you back—and how to fix it.
(08:30) Why ignoring other parts of your life could hurt your business.
(13:58) The truth about “not enough time” and how to change it.
(20:42) Naima’s step-by-step method to replace bad beliefs.
(24:46) A simple belief shift to stop overwhelm.
(25:30) How to find proof that your new mindset works.
(26:51) Why fixing your mindset isn’t optional—it’s everything.
Plus loads more!

Links and Resources: Website: https://www.naimaspencer.com/

Episode Summary: Does it feel like your practice isn’t reaching its full potential? In this episode of Practice Growth HQ, I sit down with Andre Shirdan, executive coach and founder of The Crew Process, to talk about the simple tweaks that lead to massive results.

Andre explains how to spot the cracks in your systems, get the most out of your team, and improve your client or patient experience without overcomplicating things. Whether it’s managing team dynamics, tackling leadership challenges, or handling resistance to change, this episode is loaded with real-world tips you can use today.

If you’re ready to unlock hidden opportunities in your practice and create smoother workflows, this one’s for you!

What you’ll learn:

(03:42) Andre shares the story of how he was been ‘retired’ since 2002
(08:39) The secret to getting your team firing on all cylinders
(11:22) What Japanese customer service can teach your team about soft skills.
(14:31) How choreographed hand offs between team members can improve patient experiences.
(19:17) The easiest way to find and fix the biggest bottlenecks in your practice
(21:27) The real reasons practices struggle to grow—and how to crush them
(27:38) What to do when your team or leadership is holding you back
(29:39) How to handle team members who fight change without losing your cool
(32:46) Why syncing your team’s goals leads to long-term success
Plus loads more!

Links and Resources: Website: https://www.thecrewprocess.com/

Episode Summary: Ever wonder how Amazon became unstoppable? In this episode of Practice Growth HQ, I chat with Steve Anderson, author of The Bezos Letters and a leading expert on business growth and risk.

Steve reveals the Amazon playbook—from taking smart risks to simplifying processes and obsessing over customers. We dive into how you can apply these same strategies to grow your practice, keep patients happy, and stay ahead of the competition (without needing Bezos-level resources).

If you want to learn how to thrive no matter what’s happening in the market, don’t miss this episode!

What you’ll learn:

(03:49) How Amazon spots opportunities in every business cycle (and how you can too)
(07:14) Why being willing to fail is the secret to long-term growth
(10:13) The simplest way to fix patient frustrations and keep them coming back
(12:45) Why small changes in your processes can have massive results
(16:56) What “customer obsession” really means—and why it works every time
(20:38) How Amazon’s focus on speed and simplicity applies to your practice
(24:25) Why removing complexity builds trust with patients and your team
(27:38) The secret to staying motivated and excited about your business
Plus loads more!

Links and Resources: Website: https://thebezosletters.com/ Book: The Bezos Letters

Episode Summary: In this episode of Practice Growth HQ, I speak with Benjamin Shrader about how healthcare professionals can finally make social media work for their practice.

Benjamin is the founder of Shrader Promotions and a seasoned event producer who has worked with major brands. With his unique blend of expertise and personal healthcare experiences, Benjamin knows how to help practices build trust, attract patients, and create an authentic online presence.

In this episode, Benjamin dives into the power of personal branding, why video content is a must, and how staying consistent across platforms keeps patients engaged.

If you want a social media presence that stands out and turns followers into patients, you won’t want to miss this episode!

What you’ll learn:

(05:17) How Benjamin’s health journey taught him what patients value most
(12:31) The power of small, genuine interactions in building trust that keeps patients coming back
(15:29) Practice accounts vs. personal brands—what actually works for healthcare pros
(18:30) Why video content is the easiest way to connect with patients fast
(24:20) Why defining your look, tone, and presence makes you impossible to ignore.
(26:09) The social media trick that will make patients trust you asap.
Plus loads more!

Links and Resources: Instagram: benjamin_shrader

Episode Summary: In this episode of Practice Growth HQ, I sit down with Kerry Boulton to uncover the real ways you can add value to your practice—whether you're selling soon or just want a stronger, smoother-running business.

Kerry’s an expert in exit strategies with 30+ years of experience scaling and selling businesses. She’s here to show you practical ways to increase your practice’s worth, from organising your finances to tracking patient referrals and managing risk.

If you want a rock-solid, valuable practice that’s ready for anything, this episode’s packed with tips you need to hear!

What you’ll learn:

(04:13) Why solid financial records are the foundation of practice value
(09:08) Easy ways to gauge the real market value of your practice
(13:06) Why lowering buyer risk boosts your practice’s value (think retention)
(14:49) How a smooth transition plan keeps patients (and profits) steady
(15:53) Why patient trust and loyalty aren’t just perks—they’re core value drivers
(19:54) The “5 Ds” every practice should prepare for: Death, Disability, Divorce, Distress, and Disagreement
(24:46) How a well-organised patient database strengthens retention and referral rates
(27:29) Why referral data is critical to showing growth potential
Plus loads more!

Links and Resources: Website: TheExitStrategyGroup.com.au

Books: The Uncensored Truth About Exit Strategies and $1 Million Payday: How to Get Rich and Get Out

Questionnaires: Value Builder Questionnaire: https://theexitstrategygroup.com.au/value-builder-questionnaire/ FREE Exit Readiness Assessment https://exitmap.com/theexitstrategygroup/

Episode Summary: In this episode of Practice Growth HQ, I sit down with Dennis Dowdell to break down the not-so-glamorous, but highly effective, fundamentals of business growth.

Dennis isn’t your typical business guru. He started as a school bus driver with no business background, yet he built a global team of over 250,000 people. Now, at 75 years old and still thriving, Dennis shares why making people care about your business starts with caring about them first. From asking the right questions to following up the right way, he reveals simple, actionable strategies that deliver big results.

If you’re looking to create genuine connections and finally get people to care about what you do, don’t miss this episode!

What you’ll learn:

(03:15) Why “It’s not about you” is the ultimate game-changer for growth
(05:03) How putting others first makes your business unforgettable
(06:57) The art of asking better questions to understand your patients deeply
(08:40) Dennis’s go-to questions that instantly build trust and connection
(12:23) Why knowing the “why” behind a problem matters more than the “what”
(18:59) The power of care calls to make patients feel valued and appreciated
(21:27) How to stop miscommunication dead in its tracks by clarifying assumptions
(24:46) Why overloading patients with info is a fail and how to simplify your message
Plus loads more!

Links and Resources: Website: https://www.maximizeyou.com/

Episode Summary: In this episode of Practice Growth HQ, I chat with Irina and Alison about the real impact of offshoring for dental practices.

Irina’s been in the game for a while, handling reception work and even social media marketing. Alison’s the new kid on the block, focusing on patient recalls and fielding inbound calls. Together, they’re reshaping what “remote support” really means for Australian dental practices, proving you can get high-quality help without the extra overhead.

In this episode, Irina and Alison break down what it’s really like working offshore, how they’re trained, and why offshoring is a smart, scalable move for practice owners.

If you're looking to get back time, cut costs, and free yourself from daily admin, you’ve gotta listen to this episode!

What you’ll learn:

(01:31) The day-to-day tasks of Irina and Alison, from recalls to social media
(03:57) How smart social media strategies drive new patient referrals
(07:18) Why training a dental star is practically hands-off, thanks to solid onboarding
(08:03) How they keep communication smooth with daily check-ins
(11:12) How accents and a multicultural approach blend effortlessly with patients
(13:45) Self-training and resource-sharing that makes them self-sufficient
(15:30) Integrating into your workflow like they’re part of the in-house team
(16:27) How a Dental Star frees you up for high-priority, high-impact tasks
Plus loads more!

Links and Resources: Website: https://dentalstars.com.au/

Episode Summary: In this episode of Practice Growth HQ, I’m catching up with Claire and Frankie from Dental Stars to talk about how businesses—including dental practices—are using offshoring to save time, cut costs, and get more done.

Claire, the Operations Manager, and Frankie, the top Supervisor, share their experience of running offshore teams that help businesses run smoothly, without the headaches of managing it all in-house.

If you’ve been thinking about how to make your business (or practice) work smarter, this is the episode for you!

What you’ll learn:

(01:19) What Dental Stars does and how it supports dental practices
(02:00) How Claire went from studying agriculture to managing an offshore team
(03:45) Frankie’s role in keeping the team running smoothly
(06:30) How Dental Stars finds and trains the right people
(09:00) What the onboarding process looks like for new team members
(11:15) How ongoing training keeps things running like clockwork
(12:32) Will your patients know you’re offshoring?
(17:30) Why more dental practices are turning to offshoring to scale up
(18:00) How to make offshoring work for your practice

Links and Resources: Website: https://dentalstars.com.au/

Episode Summary: In this episode of Practice Growth HQ, I speak with Nick Kraus about the SharkBite Method—a unique approach to marketing that’s all about attracting the right patients and keeping them engaged.

Nick Kraus is the founder of Kraus Marketing and the creator of the SharkBite Method™, a go-to strategy for bringing in the right clients. Nick’s focus is on making marketing simple and effective, all while building a team that thrives.

In this episode, Nick shares the steps of the SharkBite Method, from targeting your audience to creating content that resonates, and why a solid strategy beats scattergun marketing every time.

If you're ready to attract the right patients and improve your practice’s visibility, you can’t afford to miss this episode!!

What you’ll learn:

(03:35) What the SharkBite Method is and why it’s a must for patient growth
(06:28) How to nail down your perfect target audience for better results
(09:37) A simple trick for creating patient profiles that actually work
(12:19) Why your practice’s unique edge keeps patients coming back
(17:44) The content calendar hack that takes the stress out of marketing
(21:50) The big reason most practices struggle with content (and how to fix it)
(24:06) Why tracking engagement (not just ROI) leads to real growth
(28:49) How syncing your marketing and sales efforts can lock in more patients
Plus loads more!

Links and Resources: Website: https://krausgroupmarketing.com/

Episode Summary: In this episode of Practice Growth HQ, I chat with Dr. Jo Braid about a topic that’s probably sabotaging your success: burnout.

Jo is a neuro-rehabilitation physician with 20 years of experience, now specialising in helping healthcare professionals recover from burnout.

We dive into the early warning signs of burnout, what’s really happening in your brain and body when stress takes over, and Jo’s simple strategies to keep you performing at your best without crashing.

If you want to avoid burning out while still kicking goals in your practice, you can’t miss this episode!

What you’ll learn:

(00:32) Why burnout is the silent killer of high performance
(07:14) The physical, mental, and emotional signs you’re heading for burnout
(08:30) What chronic stress is doing to your brain (it’s worse than you think)
(12:42) The real reasons you’re burning out – and how to stop it
(13:02) The 4 steps to avoid burnout: sleep, movement, mindset, and support
(14:00) Why six hours of sleep isn’t cutting it and how to fix it fast
(15:57) How just 5 minutes a day of movement can make all the difference
(17:32) Mastering mindset: how to set boundaries and avoid overwhelm
(20:29) Building your support network: the secret to staying sane
And much more!

Links and Resources: Website: https://www.drjobraid.com/

Episode Summary: In this episode of Practice Growth HQ, I speak with Ed Thompson about unlocking the hidden superpowers in your team through neurodiversity.

Ed is the founder of Uptimize and author of A Hidden Force: Unlocking the Potential of Neurodiversity at Work.

In this episode, Ed shows you how embracing neurodiversity can boost productivity and unleash creativity in ways you never thought possible.

If you're ready to unlock hidden potential in your team, don’t miss this episode!

What you’ll learn:

(00:32) Why neurodiversity could be your biggest competitive edge
(04:50) How embracing different thinking styles supercharges performance
(06:39) The 4 key ways people process information
(10:34) The biggest mistake most practice owners make when managing teams
(13:30) How to create a work environment that helps everyone thrive
(14:37) What are spiky profiles and how can they skyrocket your team’s success?
(19:56) How deep work can instantly boost your team’s output
(24:41) Why your hiring process is turning away top talent (and how to fix it)
Plus loads more!

Links and Resources: Website: https://uptimize.com/

Book: A Hidden Force: Unlocking the Potential of Neurodiversity at Work

Episode Summary: In this episode of Practice Growth HQ, I speak with Pericles Rellas about how your money mindset could be the hidden key to unlocking the financial success you’ve been chasing.

Pericles is a money mindset expert with over 20 years of experience helping people transform their relationship with money. He’s here to share why your financial thermostat might be the reason your business (and your bank account) has hit a ceiling, and how you can reset it for greater abundance.

If you’re tired of feeling stuck and want to break free from your financial limitations, you can’t afford to miss this episode!

What you’ll learn:

(03:43) What is a money mindset, and how does it control your financial success?
(05:00) How your financial thermostat determines how much you can really make
(07:22) A simple 3-step process to remove blocks around earning and keeping money
(09:40) How subconscious beliefs could be quietly sabotaging your financial growth
(12:30) Why money flows like a current and how to get it moving in your life
(15:00) How small mindset shifts can lead to big breakthroughs in your finances
(18:34) Why thinking “money is the root of all evil” could be holding you back
(20:45) How to use affirmations to attract more wealth into your life
(23:24) The science behind how your thoughts shape your financial reality
Plus loads more!

Links and Resources: Website: https://www.periclesrellas.com/

Episode Summary: In this episode of Practice Growth HQ, we’re back with Part 2 of my chat with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. This time, we’re diving into something every practice owner needs to think about: retaining your best staff and planning your exit strategy.

Joanna breaks down how offering equity to key staff can keep them engaged, boost retention, and help set you up for a smooth transition when it’s time to step away from your practice.

This episode is packed with no-nonsense strategies, so if you’re serious about keeping your best people and planning your future, don’t miss it!

What you’ll learn:

(00:23) How sharing ownership with key staff can lock in retention
(02:45) Why planting the ownership idea early is key
(04:10) How equity incentives shift staff from a “job” mindset to an “owner” mindset
(05:00) Why patient loyalty is critical when you hand over the reins
(06:25) What an “earn-out” is and why it’s often part of the deal
(08:15) How to price your practice fairly when selling to staff
(10:00) The one legal document you must have in any shared ownership deal
(11:00) Common mistakes people make with equity-sharing—and how to avoid them
(12:20) Why you need a great lawyer to make it all run smoothly
Plus loads more!

Links and Resources: Website: https://www.aspectlegal.com.au/

Book: BUY GROW EXIT

Discount Code: PRYOR24

Episode Summary: In this episode of Practice Growth HQ, I sit down with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. We dive into the exciting world of growing your practice through acquisitions—yep, you can grow fast by acquiring other practices!

Joanna’s got loads of experience helping businesses scale, and she’s sharing what practice owners need to know to take that next big step. Whether it's finding the right practice to buy, adding specialisations, or making sure your team sticks around after the deal, we’ve got you covered.

This is part one of our chat with Joanna, so make sure you tune in for more next week as we talk about staff retention through shared ownership!

If you’re serious about growing your practice and want some smart strategies to do it, you can’t miss this episode!

What you’ll learn:

(04:18) Why buying other practices can seriously speed up your growth
(06:30) How adding specialisations can give your practice an edge
(11:40) What to look for when deciding which practice to buy
(16:47) The importance of keeping key staff after an acquisition
(19:23) How economies of scale can save you time and money
(23:06) Why bigger practices are more attractive to buyers and get higher multiples
(25:16) Make sure your own practice is rock-solid before you start buying others
(26:40) Common pitfalls to avoid when acquiring another practice
(29:53) Why negotiation isn’t just about winning—it’s about finding a solution for both sides
Plus loads more!

Links and Resources: Website: https://www.aspectlegal.com.au/ Book: BUY GROW EXIT Discount Code: PRYOR24

Episode Summary: In this episode of Practice Growth HQ, I speak with Micah Logan about the common yet critical mistakes that business owners often make, and how to avoid them.

Micah is an award-winning entrepreneur and business coach who developed the B.O.P. framework to help small businesses succeed. He shares invaluable insights on the typical pitfalls that can slow down or even derail your business growth, and more importantly, how to steer clear of them.

If you're ready to streamline your operations, avoid common traps, and drive your business forward, you can’t afford to miss this episode!

What you’ll learn:

(06:52) Why implementing solutions quickly is key to keeping your momentum going
(08:53) How to avoid overcomplicating your business processes
(10:36) Easy ways to track and understand the key numbers in your business
(15:31) The value of strategic planning for long-term business growth
(17:54) Why you should track your revenue sources and not just rely on daily bank balances
(23:54) How to set up effective feedback loops in your organisation
(28:30) The dangers of distracted focus and tips to stay on track with your goals
(32:06) How to balance new growth ideas with maintaining efficiency
(34:50) The importance of regularly reviewing and adjusting your business strategy
Plus loads more!

Links and Resources: Website: https://www.micah-logan.com/

Episode Summary: In this episode of Practice Growth HQ, I chat with marketing expert James Hipkin, who brings over 40 years of experience working with iconic brands like Apple, Nestle, and Toyota. James doesn’t mess around – he shares practical, no-fluff strategies that can help take your practice from six figures to seven figures and beyond.

If you’re keen to understand how to optimise your marketing funnels, build better patient relationships, and figure out who your top clients really are, you won’t want to miss this episode!

What you’ll learn:

(04:18) Why focusing on your top 20% of patients will supercharge your revenue
(06:30) The secret to identifying your best clients and why it changes everything
(08:54) How relationship marketing can increase patient loyalty and retention
(10:07) Transactional emails: the underrated marketing tool you're not using
(13:55) How to map your patients' journey to create laser-focused marketing
(16:45) The power of building a customer avatar and what it can do for your practice
(21:29) Why talking directly to your best patients can reveal game-changing insights
(24:26) How to shift your messaging when talking to existing patients vs. prospects
(28:07) A simple way a barber shop used convenience to stand out – and how you can apply this to your practice
Plus loads more!

Links and Resources: Website: https://vipchatwithjames.com/

Episode Summary: In this episode of Practice Growth HQ, I chat with Dr. Yohan Thomas about how he built a successful side hustle alongside his regular dental practice.

Yohan is a prosthodontist and the founder of the Advanced Dentistry Institute. In addition to running his regular dental practice, Yohan has developed an educational institute that offers advanced training, including implant surgery with live patients.

Yohan shares how he saw a gap in the market for practical implant training and turned that into a growing business. He also offers advice on how healthcare professionals can start their own side hustle, balance their time, and avoid common pitfalls.

If you’ve ever thought about starting a side hustle, this episode is packed with insights and practical tips from someone who’s done it!

What you’ll learn:

(03:09) How spotting a gap in the market opened the door to a new opportunity
(05:40) Why word of mouth is still one of the best ways to grow a business
(06:25) Why live patient training is a game-changer in professional education
(07:31) The secret to a successful business you need to know about.
(10:38) How to balance running a full-time practice with a side hustle
(13:24) The biggest challenges of managing a side business (and how to tackle them)
(17:25) Common pitfalls to avoid when starting out
(20:01) Why having a mentor can fast-track your success
(24:41) How to align your side hustle with your passions and strengths.
(28:10) Why there’s no better time than now to take action on your side hustle
Plus loads more!

Links and Resources: Website: https://advanceddentistryinstitute.com.au/

Episode Summary: In this episode of Practice Growth HQ, I chat with Debra Chanty-Taylor about some super useful tools to get your team all moving in the same direction.

Debra is a seasoned business owner, a certified EOS implementer, and a leadership coach who’s helped over 600 businesses excel and achieve their vision.

In this episode, Debra dives into practical, no-nonsense tools and strategies to make sure everyone on your team is on the same page and pushing towards your practice’s goals.

If you're looking to get your team in sync and make your operations run smoother, this episode is a must-listen!

What you’ll learn:

(02:44) Why your team isn’t aligned and how to fix it.
(03:44) Unclear communication: the biggest barrier to team unity.
(04:45) How the EOS framework builds a scalable business.
(07:09) Set a simple, ambitious 10-year target to keep your team on track.
(08:31) Discover your "why" to stay motivated on tough days.
(11:24) Set bold goals even if you’re unsure how to achieve them.
(14:07) Get the right people who share your values and fit their roles.
(18:11) Track key metrics weekly to catch issues early.
(21:28) Prioritise issues to tackle what really matters.
(27:23) Document, follow, and track processes for consistent results.
(29:08) Focus on key quarterly goals and stick to weekly meetings.
Plus loads more!

Links and Resources: Website: https://debrachantry-taylor.com/

Episode Summary: In this episode of Practice Growth HQ, I speak with Dr. Gilly Kahn about the fascinating field of persuasion psychology.

Dr. Kahn is a licensed clinical psychologist based in Atlanta, specialising in ADHD, anxiety, and depression. She holds degrees in both Psychology and Creative Writing.

In this episode, Dr. Kahn shares her unique insights into how persuasion works, the importance of likability, and the role of emotion in influencing others. We delve into practical strategies for healthcare professionals to improve their persuasive communication with patients and team members.

If you're curious about the underlying principles that make persuasion effective and how to apply them in your practice, you can’t afford to miss this episode!

What you’ll learn:

(01:49) Dr Gilly Kahn shares how her love for writing began.
(05:15) Understanding what persuasion really is and its role in business.
(06:02) The three key factors influencing persuasion.
(07:45) Why likability and attractiveness will make you more persuasive.
(10:21) How to humanise yourself and build rapport with your team.
(14:00) Why looking clean and professional will make you more influential.
(16:29) The persuasive power of emotional messages.
(20:25) Practical tips to improve your team’s unity.
(23:37) The importance of setting when delivering a message.
(27:28) How listening more and talking less can change behaviours.
Plus loads more!

Links and Resources: Website: https://www.drgillykahn.com/

Book: "Allow Me to Interrupt" by Dr. Gilly Kahn (upcoming)

Episode Summary: In this episode of Practice Growth HQ, I speak with Michelle Thames about building an online audience and community to keep your appointment books full.

Michelle is a top marketing strategist with a particular focus on helping women succeed, though her insights are valuable for all. With 15 years of experience, she turns startups into popular brands using organic digital marketing.

In this episode, Michelle shares practical tips on attracting and engaging your ideal patients online, focusing on platforms like Facebook and Instagram. She talks about the importance of building a personal brand, creating valuable content, and using email marketing.

If you want to improve your practice's online presence and fill your books, don’t miss this episode!

What you’ll learn:

(02:39) How to use content to attract an audience online.
(03:20) Why having an ideal patient profile is important and where to find them online.
(05:45) Choosing the right platform for your audience: Facebook, Instagram, and more.
(07:30) Creating valuable content that attracts and engages your ideal patients.
(10:00) How planning a content day can help with online promotion.
(13:20) Using email marketing to take patients on a journey and keep them engaged.
(15:00) Building a Facebook group to create a sense of community and support among patients.
(18:30) How to get existing and potential patients to join your Facebook group.
(21:00) Using community events and offline strategies to promote your online community.
(23:00) How to use specials and promotions to turn group members into patients.
(28:00) The importance of consistency and patience in organic marketing.
Plus loads more!

Links and Resources: Instagram: https://www.instagram.com/michellelthames/?hl=en

Episode Summary: In this episode of Practice Growth HQ, I speak with Marybeth Gregg about the concept of leadership blind spots and how they can impact your business.

Marybeth is the founder of the Gregg Resource Company and coaches entrepreneurs to navigate business challenges and personal fulfilment. She offers practical strategies for stress management, effective communication, and intentional living.

In this episode, Marybeth discusses the common blind spots that leaders have, the implications of these blind spots, and practical steps to overcome them.

If you're ready to gain awareness of your leadership blind spots and take actionable steps to address them, you can’t afford to miss this episode!

What you’ll learn:

(01:27) Marybeth talks about her childhood growing up near farms
(03:45) The impact of blind spots on business and personal life.
(04:46) What are some leadership blind spots and their implications?
(06:27) How to develop your team and avoid the “do it all yourself” mindset.
(11:20) A practical exercise to help you identify your blind spots.
(14:33) Why fun and joy matter in leadership and business.
(18:40) How to shift from negativity to problem-solving.
(20:22) The power of questions in tapping our creativity.
(22:10) The ABC model for managing stress and improving decision-making.
(20:00) A daily practice for setting intentions and improving leadership
Plus loads more!

Links and Resources: Email: marybeth@greggresource.com

Episode Summary: In this episode of Practice Growth HQ, I speak with Philip Portman about the transformative power of texting for businesses in 2024.

Philip is the Founder and CEO of TextDrip, a business texting automation platform based in Michigan. He is passionate about empowering others to overcome limiting beliefs and make impactful changes.

In this episode, Philip shares insights on how to use texting to engage existing patients, capture new ones, and even save costs.

If you're looking to enhance your communication strategy, you can’t afford to miss this episode!

What you’ll learn:

(02:07) Philip’s secret sauce for finding the 'C solution' in tricky situations
(03:33) How balancing family and work-life harmony can be achieved
(04:46) Why texting remains the king of communication in 2024
(05:35) The clear benefits of texting over email and phone calls
(07:52) Texting hacks for appointment reminders and patient engagement.
(09:06) How texting can slash your customer service costs
(10:39) Boosting interaction with your patients through two-way texting
(12:08) What the data really says about texting vs. phone calls
(14:37) Catching potential patients using strategic texting
(16:50) How texting can reduce no-shows for clinics by 50%
(20:13) The importance of sharing results with your staff
Plus loads more!

Links and Resources: Website: https://philportman.com/

In this episode of Practice Growth HQ, I speak with Travis McAshan about the crucial role of having a high-performing website for your practice.

Travis is the founder and CEO of Glide, a top digital creative agency in Austin, Texas. With over 20 years of experience, he shares insights into building beautiful, functional websites that drive patient engagement and growth.

In this episode, Travis covers everything from balancing beauty and function in website design to the importance of site speed and clear navigation.

If you’re ready to transform your practice’s online presence, you can’t afford to miss this episode!

What you’ll learn:

(02:04) Travis’s shares how his passion for design led to his entrepreneurial journey.
(03:20) The perfect mix of beauty and brains in website design
(04:12) What your website should really be doing for your practice
(07:11) From budget-friendly to deluxe: Serving all kinds of clients
(09:36) Tips for solo practitioners versus big practices
(10:35) The advantages of paying more for a professional website design
(13:00) Looks vs. Function: Which Should You Prioritise?
(14:38) Why user-friendly design matter
(18:16) How to write text that speaks to your patients
(20:46) Social proof and why it’s crucial to stand out
(24:39) Quick and easy tips to make your website work harder for you
Plus loads more!

Links and Resources: Website: https://www.glidedesign.com/

Episode Summary: In this episode of Practice Growth HQ, I speak with Andrew Deane about maximising the value of your healthcare real estate.

Andrew Deane has been a leader in medical, allied health, and retail property for over three decades. He specialises in developing, leasing, and managing properties to help medical professionals and investors across Australia maximise their assets for long-term success.

In this episode, Andrew shares his top tips for avoiding headaches and maximising your ROI. Whether you’re renting or owning your practice space, Andrew’s insights will help you turn your property into a profitable asset.

If you're ready to take your real estate game to the next level, you can’t miss this episode!

What you’ll learn:

(01:01) Andrew’s deep dive into property management.
(03:18) Why owning your practice space is a total game-changer.
(05:34) How to get the most ROI from your healthcare real estate.
(07:29) The ups and downs of multi-tenant properties.
(12:26) Common headaches when outsourcing property management.
(14:49) Breaking down strata in commercial properties.
(16:28) Key lease elements you can't ignore.
(19:22) Should you self-manage or outsource?
(22:00) Why smart money and planning matter in property management.
(27:12) Steps to becoming your own landlord.
(29:32) What returns to expect from investing in healthcare real estate.
Plus loads more!

Links and Resources: Website: https://healthspaceproperty.com.au/

Episode Summary: In this episode of Practice Growth HQ, I chat with Dr. Jeffrey Kestenberg about the secrets to building a comprehensive dental practice that patients love.

Dr. Kestenberg is a seasoned dentist, specialising in prosthodontics, micro-dentistry and laser dentistry. He is passionate about teaching and mentoring the next generation of dentists.

In this episode, Dr. Kestenberg shares the importance of creating a welcoming and stylish practice, tips for growing your clinic and why keeping your team happy is absolutely essential.

If you're ready to learn how to make your dental practice stand out and thrive, you can’t miss this episode!

What you’ll learn:

(05:47) The importance of hiring staff early to create room for growth.
(07:03) From planning to action: the steps you need to expand your business.
(08: 46) How to create a friendly, community-like vibe in your practice
(10:47) What to avoid if you want to have a cohesive team.
(11:56) The role of training and delegation in running a smooth clinic
(16:10) Dr Kestenberg shares the story behind his practice’s unique look and feel.
(21:21) The strategy that will turn your practice into a one-stop shop for dental care.
(23:12) Challenges with introducing new dental technologies to patients and how to overcome them.
(27:23) Discover the one advice for young dentists on building a successful practice
Plus loads more!

Links and Resources: Website: https://www.coburgdentalgroup.com.au/

Episode Summary: In this episode of Practice Growth HQ, I speak with Wade Thomas about easy and strategic ways to boost your revenue.

Wade has over 20 years of experience in guiding leaders to foster high-performance teams. He is the CEO of Aim to Win and has shaped his approach around creating cultures that drive success and business growth.

In this episode, Wade shares practical tips on reactivating former clients, leveraging educational content, forming strategic partnerships and building a culture of compassion and empathy to drive business growth.

If you're ready to implement effective strategies to boost your revenue, you can’t afford to miss this episode!

What you’ll learn:

(03:31) Why having a strategic plan is key for growing revenue
(04:11) Top profit drivers in healthcare and how to use them to double your business
(05:46) How to reactivate former clients by sharing educational content.
(08:00) The strategy that will keep you top of mind for clients.
(10:12) Good vs Best: why it’s okay to be the former in your field.
(12:21) How to attract new customers by forming strategic partnerships.
(13:41) Discover how to turn partners into the perfect referral sources.
(16:50) Finding creative ways to offer your products to customers.
(17:52) How bundling services can boost your revenue.
(22:04) The importance of a positive culture in business growth
(26:45) Empathy and why it’s not just for your employees.
Plus loads more!

Links and Resources: Website: https://aimtowinllc.com/

Book: From the Heart: Achieving Epic Results through Building a Heart-Based Culture of Compassion and Empathy

Episode Summary: In this episode of Practice Growth HQ, I speak with Avi Kumar about essential baseline marketing strategies for healthcare professionals.

Avi is the founder and CEO of KUWARE Inc. He grows businesses through organic and paid media, debunking marketing myths with a no-nonsense, data-driven approach.

In this episode, Avi discusses how to manage online reviews, optimise your website and effectively use Google Business Profile to enhance your practice’s visibility.

If you're ready to improve your healthcare marketing, you can’t afford to miss this episode!

What you’ll learn:

(01:27) Avi shares his journey growing up in India and moving to Austin to study Engineering and Business.
(05:52) Why the growing competition in the healthcare field should make you think twice about your baseline marketing.
(07:21) How social media has drastically changed the way your practice can be impacted by negative reviews.
(10:29) The tricky nature of medical procedures and how they can lead to bad reviews.
(11:41) The strategy that will help you turn bad reviews into gold.
(13:45) The Do’s and Don'ts of making your website irresistible to patients.
(17:18) The trick to making medical jargon crystal clear.
(19:42) Discover how videos can improve patient experience.
(24:40) Why updating your Google Business Profile (GBP) can skyrocket your practice.
(26:23) The 48-point checklist that will help you optimise your GBP.
Plus loads more!

Links and Resources: Email: avi@kuware.com

Website: kuware.com

Episode Summary:

In this episode of Practice Growth HQ, I dive into a surprising issue that could be severely killing your practice's growth: your telephone.

While many healthcare professionals spend a lot of money in marketing and technology, the simple act of answering phone calls is often overlooked, leading to significant missed opportunities.

If you’re interested in knowing what practical steps you can take to avoid falling into this trap, don’t skip this episode!

What you’ll learn:

(00:29) The amazing value of virtual assistants in providing support to businesses.
(01:54) Your practice telephone and why it’s the medical device that’s secretly killing your practice.
(03:09) Why missing phone calls in your practice are wasting marketing dollars.
(04:43) The shocking real-world data on missed calls in healthcare practices.
(06:54) How letting the phone ring undermines all the work your marketing team is doing.
(08:34) The unbelievable number of appointments your practice is losing every year to missed calls.
(08:50) What to ask your phone service provider for to avoid falling into the trap of missed calls.
(09:39) Why your dedicated reception staff are not to blame. It’s a common but overlooked practice killer!
(10:00) Why you should consider offshore help to manage overflow calls.
(10:56) What your data of unmissed calls reveal about your practice.
Plus loads more!

Links and Resources:

Website: https://www.anguspryor.com

Episode Summary:

In this short episode of Practice Growth HQ, I talk about the four stages of a patient’s journey and how you can succeed at each step to help your practice run smoothly.

In today’s competitive market, keeping patients is harder than ever with so many options available, which is why it's important to have processes that help you retain and attract new patients.

If you’re interested in learning how to grow your practice by mastering the four stages of the patient journey, then you won’t want to miss this episode!

What You’ll Learn:

(01:11) The four stages of a patient’s journey into a practice.
(02:15) The importance of tracking new patient numbers and enhancing marketing efforts due to increased competition.
(03:45) Why having a well-choreographed patient experience is a must if you want to stand out from the competition
(05:40) The strategy that will keep your rebooking rates high.
(06:50) Understand how collecting feedback from clients who leave can improve practice processes.
(08:20) How to assess your practice across the four stages to identify and address the weakest link.
(09:10) Amplifying your marketing efforts if your biggest concern is with new patient numbers.
(09:58) The rule of thumb when it comes to how much you should be spending on your marketing
(10:40) What you can do better if your recall system isn’t working
(11:08) How these four stages, when executed well, can help you grow your practice on autopilot.
Plus loads more!

Links and Resources: Website: https://www.anguspryor.com

Episode Summary: In this episode of Practice Growth HQ, I speak with Tony Schmaltz about the small daily actions we can all take that add up to big results in our businesses over time.

Tony is an author and life coach who specialises in mindset and wealth creation. He has a passion for helping people upgrade their lives in any area possible.

In this episode, Tony unpacks the compound effect and how we can use it in our lives, the importance of networking and building relationships in business, and the key messages from his latest book, ‘Wake the Bleep Up.’

If you're ready to upgrade your business and take it to the next level, you can’t afford to miss this episode!

What you’ll learn:

(04:44) The compound effect: what it is and how we can use it in our daily lives
(07:45) What are the little actions that healthcare professionals should be doing that add up to big results over time?
(09:06) Discover why building relationships will have the biggest impact on your business
(11:11) How to stay on track with your daily actions so that they become habits over time
(13:43) Forget sales tactics and strategies - why authenticity is the key to success
(14:25) The importance of getting out of your comfort zone regularly (and how it can help you grow your business)
(16:58) Why you need to be an “askhole” if you want to stop worrying about what other people think
(20:36) Tony tells us about his new book ‘Wake the Bleep Up’
(22:54) How to get out of your own head and improve your business mindset
(23:31) Quick tips for turning bad habits into good habits
(26:40) Bringing it all together: How to use social media effectively to show people who you really are
Plus loads more!

Links and Resources: Website: www.tonyschmaltz.com

Book: https://tonyschmaltz.com/wtfu-book

Episode Summary: In this short episode of Practice Growth HQ, I tell you about the best way I know for growing your business in tough economic times - offshoring.

Let's face the facts, in Australia at the moment, we've had a number of interest rate rises. And an interest rate reduction doesn't appear to be on the horizon, not in 2024 at least.

What this means for healthcare professionals is that now is the perfect time to be looking at how to slash your costs and maximise profits - which is why I want to talk to you more about offshore team members.

If you’re curious about the upsides and the downsides of offshoring, don’t skip this episode!

What you’ll learn:

(00:34) Why now is the perfect time to be thinking about how you can slash expenses and maximise your practice profits
(01:10) Learn why now isn’t the time to be reducing your marketing efforts, in fact, it’s the exact opposite!
(01:36) Unpacking the business case for outsourcing some business tasks overseas
(02:24) Is your practice letting the phone ring? Discover why this could be crippling your business
(03:10) How to save two-thirds of your typical labour hire quickly and easily
(03:57) Discover the downsides of hiring offshore team members
(07:02) How to increase your monthly revenue by thousands with just one inexpensive offshore team member
(08:30) Why the Philippines is the best country for finding offshore team members
(09:33) What about the Aussies? Why offshoring doesn’t take work away from your local team
(11:25) Interested in exploring offshoring further? Introducing GP Hero and Dental Stars

Links and Resources: Website: https://www.anguspryor.com

Episode Summary: In this short and snappy episode of Practice Growth HQ, I share my thoughts on healthcare professionals being well-paid to be mediocre.

Recently, I interviewed a guest on this podcast who brought up something that really stuck with me—healthcare professionals are typically in the top 1% of earners, yet most don’t have good business skills.

But the fact is the market is shifting, and if you don’t start paying attention to building your business acumen, you will likely find yourself struggling to fill the books in a couple of years.

So, if you want to know how you can avoid being mediocre, give this short episode a listen!

What you’ll learn:

(00:30) Are you being well-paid to be mediocre? Why this sentiment shared by a previous guest has really stuck with me!
(01:11) Are you focusing on the wrong skill set? Discover why business skills are equally as important as clinical skills
(02:10) Unpacking the statistics: Why mediocrity is no longer an option in today’s market
(05:09) Discover why you don’t qualify for a business visa in Australia if you’re an overseas healthcare professional
(07:47) The logical consequence of this data - why your clinical skills are going to matter less and less
(09:08) Why I’m considering buying into a practice with atrocious business skills
(10:02) What to do next if you want to avoid being mediocre and you’re ready to stop struggling in your business

Links and Resources: Website: https://www.anguspryor.com

Episode Summary: In this episode of Practice Growth HQ I speak with Chris Beks about a topic we’re all interested in - how to keep more of what you earn.

Chris is a seasoned business expert with a multi-award-winning business he’s been running since 1990. He’s also the acclaimed author of a book called ‘Chasing the Dream’.

In this episode, Chris shares his best tips for saving money in your business, so that you can buy more of what you want. You’ll rediscover some ideas from Mike Michalowicz’s book ‘Profit First’ and learn how to legally minimise the amount of business tax you pay this financial year.

If you’re ready to give your business or personal finances an overhaul, take notes during this episode!

What you’ll learn:

(03:33) Chris highlights the common roadblocks business owners face when it comes to finances
(04:53) Unpacking the reactive approach to spending and why it can be a practice owner’s downfall
(07:12) Discover the 50:30:20 rule for budgeting
(09:20) Chris shares his thoughts on the current economic climate
(10:00) How to make it easier to save money (and make it harder to spend!)
(13:08) The importance of prioritising your spending and the money lessons you can learn from the book ‘Profit First’
(16:38) How to decide what to spend your business profits on
(18:51) How to find more cost-effective solutions in your business
(22:57) How to legally minimise your business taxes
(26:18) Where to get started if you’re ready to sort out your finances
Plus loads more!

Links and Resources: Website: https://www.ceebeks.com

Episode Summary: In this episode of Practice Growth HQ, I speak with Zed Williamson about the business constraints that are stopping your practice from growing.

Zed is the Founder of Trackable Med and the Creator of the Medical Sales Accelerator as well as the Physician Growth Accelerator. He strongly believes that in order to get different results, we need to change the way we work.

In this episode, you’ll learn what kinds of constraints often crop up in healthcare businesses, why communication is vital for your patients and the three key areas of your business that may need better systems.

If you’re curious about your business blind spots, be sure to take notes during this episode!

What you’ll learn:

(03:03) Zed shares how his background in copywriting led him to learn about human behaviour change and start his business, ‘Trackable Med’
(05:00) Constraints in business: Zed unpacks what he usually finds is hampering a practice’s growth
(07:21) The three areas of your business where you may find you have constraints
(09:20) The decision stage for your prospective patients; learn about the questions they’re asking themselves before they book an appointment with you
(12:00) Discover why any marketing messaging about yourself or your expertise is worthless
(16:22) The Capture Phase: The information your leads aren’t really interested in and the importance of human-to-human connection
(20:51) Discover an effective way to communicate with “price shoppers”
(23:30) The best question you can ask to minimise no-show appointments dramatically
(24:45) The Curse of Knowledge: How your expertise is hindering relationships with your patients
(28:44) The most common phrase healthcare providers hear from patients after a procedure (and why it is a reflection of poor communication on your part)
(30:21) Unpacking your patient’s barrier bias and how to overcome it
Plus loads more!

Links and Resources: Website: https://physiciangrowthaccelerator.com

Podcast: The Physician Growth Accelerator

Episode Summary: In this episode of Practice Growth HQ I speak with Douglas Noll about how to de-escalate conflict in the workplace.

Doug started his career as a lawyer but transitioned into peacemaking in 2000, dedicating his life to resolving human conflict. His innovative approach is something you’ll want to have in your back pocket, so that you can de-escalate workplace conflict and get the outcome that you want.

In this episode you’ll learn how to turn an angry person into a calm person in 90 seconds or less, how to apply listening skills in all areas of your life, and the secret to helping other people feel deeply heard.

If you’d like to have a more harmonious practice, don’t miss this episode!

What you’ll learn:

(04:48) Doug shares what led him to transition from working as a lawyer to mediator
(07:24) Discover the core reason why your team members get upset at work and how to calm them down in less than 90 seconds
(10:12) How to resolve upsets quickly: Why it’s important to ignore the words and listen to the emotions
(12:35) How to apply listening skills in all areas of your life
(14:40) Unpacking the seven layers of emotions and the science behind them
(17:51) How to build the skills of emotion so that you can communicate more effectively
(18:51) Why upset people may reject your labelling of their emotions (and how you can help them come around)
(20:05) Why you shouldn’t practise these skills in your personal relationships until you are very competent at the art of labelling emotion
(21:44) Why consistent emotion labelling of young children can have a dramatically positive effect on their lives
(23:15) What to do (and what NOT to do) if a patient comes in and you can sense they feel anxious
Plus loads more!

Links and Resources: Website: https://www.dougnoll.com

Book: De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

Episode Summary: In this episode of Practice Growth HQ I speak with Barton Jennings about something I’ve never discussed on the podcast before - how to grow a specialist healthcare practice.

Barton is a respiratory and sleep physician who has been running his private practice since 2012. After noticing a need in his own business, Barton decided to start Air Secretary in 2022, a new business that provides offshore medically trained secretaries for specialist practices.

In this episode, you’ll receive some great insights into how to grow a specialist practice, how to reframe your mindset around outsourcing business tasks overseas, and the importance of trying new things.

If you’re running a specialist practice, or even if you just want some fresh ideas on how to grow your general practice, don’t skip this episode!

What you’ll learn:

(05:10) How Barton decided he wanted to become a respiratory physician
(06:28) Discover the key secret to growing a specialist practice
(07:26) Learn why Barton came to the realisation that he needed a bigger team in order to run his business more effectively
(10:41) Find out why Barton decided to outsource some business tasks overseas
(13:25) How Barton reframed his mindset around outsourcing offshore
(14:07) Learn about the importance of trying out new things in business
(17:26) Discover an interesting idea for helping your patients feel more comfortable about their upcoming procedures (especially if you don’t have a pre-existing relationship with them)
(20:41) Barton shares his thoughts on giving patients a poor customer experience
(24:02) Barton tells us about how his new business Air Secretary started
Plus loads more!

Links and Resources: Website: https://www.airsecretary.com.au

Episode Summary: In this episode of Practice Growth HQ I speak with Amy Wilson about nutrition for peak performance in all areas of your life.

Amy is a certified Geriatric Pharmacist, a Fitness Professional and a Nutrition Coach. She’s also on a mission to transform the diet industry.

In this episode Amy shares why health professionals need to start thinking differently about nutrition and let go of outdated beliefs like ‘calories in versus calories out’. She also discusses how to fuel your body the same way you would fuel a Ferrari.

If you know your diet could do with an overhaul but you don’t know where to start, this episode is for you!

What you’ll learn:

(02:32) Amy shares her career journey and how she found her passion for helping women and men prevent preventable diseases
(05:23) Learn why you should start thinking about food as a science experiment and let go of outdated beliefs
(07:46) Find out how taking care of your body helps you be more productive
(09:00) Stress management: How stress sneaks into every area of your life and makes you sick
(11:37) Discover why you should consider outsourcing your meal prep
(14:32) Rethinking your daily Starbucks: Learn the truth about caffeine and nut milks
(19:00) Protein, Fats and Carbohydrates: The holy trinity of nutrition
(24:18) 40:30:30 - Unpacking the numbers you’re aiming to hit with every meal
(27:40) How to give great nutritional information to your patients and help them to make positive changes without feeling overwhelmed
Plus loads more!

Links and Resources: Website: https://www.amykwilson.com

Instagram: https://www.instagram.com/thenutritioncoachpharmacist/

Episode Summary: In this episode of Practice Growth HQ I speak with Carolyn Boldt about something I’ve never discussed on the podcast before - how your space impacts your success.

Carolyn is the Co-Founder of CrossFields, a design-build firm in Atlanta. In 2011 they changed their focus to expand the impact of holistic health by elevating the public’s image of alternative medicine through virtually creating outstanding healing environments nationwide.

In this episode, you’ll discover Carolyn’s 5 point checklist for evaluating a clinic space, the psychology behind design, and a simple six-step process you can follow to design a clinic that will attract more of your ideal patients.

If you suspect your practice may be in need of a revamp, pay close attention to this episode!

What you’ll learn:

(04:24) Carolyn shares her career journey; from self-employed interior designer to Co-Founder of CrossFields
(06:12) Discover why the design of your clinic is a critical part of your business plan (whether you think it is or not)
(07:45) How to maximise the space, flow and efficiency of your clinic design
(09:18) The psychology behind your space and why it is an extension of your marketing
(10:51) The 5 Point Checklist: How to evaluate your clinic space!
(11:46) The critical importance of having a clean and uncluttered environment
(16:49) The psychology of lighting and how it influences your patients
(23:49) How your target market should influence your design choices
(25:58) Carolyn unpacks her six step process to designing the perfect clinic space
Plus loads more!

Links and Resources: Website: https://crossfieldsdesign.com/

Free Checklist: https://crossfieldsdesign.com/listeners/

Episode Summary: In this episode of Practice Growth HQ I speak with Cris Duval about how healthcare professionals (in particular dentists and GPs) can provide life saving care to their patients.

Cris is a Wellness Coach with over 40 years experience in patient care. She graduated as a dental hygienist and now sits on advisory boards.

In this episode, you’ll learn the 5 lifesaving screenings you should be giving your patients at every visit, how Cris developed her signature ‘LifeGuard Approach’, and the importance of holistic health care.

If you’d like to learn some simple ways you can have a greater impact in the lives of your patients, don’t skip this episode!

What you’ll learn:

(02:56) Cris shares the catalyst moment that led her to start doing oral cancer screenings on all her patients
(04:01) The LifeGuard Approach: Cris unpacks her signature framework
(05:37) Cris shares her biggest career mistake and how she overcame it
(06:53) Discover why you should reconsider how you do general dental hygiene appointments (for the sake of your patients)
(09:06) From burnout to health and wellness: What prompted Cris to transform and develop her signature lifeguard approach
(13:43) Learn five life saving screenings you should be doing at every appointment with every patient
(17:23) Why does 80% of the population have evidence of periodontal disease? And what can we do about it?
(19:44) Your patients only want one of two things: How to ask the right questions to find out what they really want
(22:03) The importance of a holistic approach to patient care
Plus loads more!

Links and Resources: Email: cris@thelifeguardapproach.com

Episode Summary: Is it possible that if you ask the right questions you could completely change the trajectory of your practice? In this episode of Practice Growth HQ I chat with David Staughton who believes you can.

David is an award winning professional speaker, small business owner and consultant specialising in growing plastic surgery practices.

In this episode David shares the key questions you need to be asking if you want to take your practice to the next level, the book that had a profound effect on his career, and his thoughts on why we Aussies struggle so much with closing sales.

If you’d like to know how to bring in more revenue by simply asking the right questions, make sure you take notes during this episode!

What you’ll learn:

(02:42) Sink or Swim: How Dave’s entrepreneurial journey was kickstarted with a partnership that lasted just 12 days
(05:07) How Dale Carnegie’s book ‘How to Win Friends and Influence People’ changed the trajectory of Dave’s business journey
(05:56) What is a million dollar question? Dave shares his insights
(07:57) Unpacking why Aussie business owners struggle to close sales
(10:43) The critical importance of ‘spelling out your services’ to your prospective patients
(12:26) Know your numbers: Why you need to know the actual conversion rate in your practice
(16:30) Discover the conversion rates you should be aiming for (10% is not good enough)
(19:00) Find out why ‘How did you find out about us?’ is a million dollar question
(23:01) Learn the 14 words that will make you your first million dollars
(25:35) Uncover the very worst question you could ever ask a prospective patient
(26:50) Discover how your receptionist can effectively use the “credentialing” strategy in customer enquiries
(30:00) Learn why the fortune is in the follow-up and the importance of not giving up
Plus loads more!

Links and Resources: Website: https://specialistpracticeexcellence.com.au/

Episode Summary: In this episode of Practice Growth HQ I speak with Dr. Jay LaGuardia about how to avoid stagnancy in your business.

Dr. Jay has over 30 years of experience as a healthcare professional. His clinical experience found Dr. Jay working in and eventually becoming an owner of one of the largest and most influential chiropractic clinics in the world. He's also a multi-best selling author and a business builder.

In this episode you’ll learn Jay’s signature 7 steps for scaling, the 80/20 business rules, and how to hire and retain ‘A’ level employees.

If you feel as though your business is plateauing at the moment, you’ll want to pay close attention to this episode!

What you’ll learn:

(02:37) From mess to message: Jay shares the tough start he had in his first business and how he turned things around
(05:41) Stagnant business? Discover why it might be time to take a look in the mirror!
(09:06) How to scale your business so that you are able to remove yourself from the day-to-day operations
(10:01) The biggest mistake Jay made with a business partner (and what he decided to do differently)
(11:08) Jay outlines his signature 7 steps for scaling a business
(14:04) Unpacking the 20% of processes that result in 80% of your practice revenue
(16:04) What your current retention rate says about your business
(18:51) Outsource, Delegate or Drop: How to remove the inefficiencies in your business
(21:58) Why Jay doesn’t buy into the concept of a tight labour market and how to attract and retain top talent
(24:15) Discover the difference between ‘A’ level employees and ‘C’ level employees
(27:07) Why you should be thinking about adding more services to your business
(30:00) Find out why you need to start thinking like a million dollar business
Plus loads more!

Links and Resources: Website: https://www.powerpassionprosperity.com/

Email: drjay@tripleplife.com

Episode Summary: In this episode of Practice Growth HQ I chat with Kody Thompson about how you can grow your practice faster by outsourcing low-value tasks overseas.

Kody successfully transformed his first business into a multimillion dollar enterprise that he recently sold. He has personally set up an outsourcing facility in the Philippines that is soon to have 1000 employees, and he's directly involved with two specific healthcare related outsourcing businesses; one for doctors, one for dentists.

In this episode you’ll discover why outsourcing overseas isn’t taking jobs away from Australians, how Kody manages the security risks of outsourcing overseas, and what your practice can gain if you decide to get on board with remote work.

If you’re even the slightest bit curious about outsourcing business operations, you’ll definitely want to check out this episode!

What you’ll learn:

(03:17) Kody shares his entrepreneurial journey; from Youth Pastor to building a million dollar business
(05:15) Why outsourcing business operations ISN’T stealing jobs from Australians (and actually creates more jobs for your local team)
(08:13) Why practice owners fear outsourcing overseas (and how Kody’s companies overcome the risks)
(13:26) How to get all your stakeholders on board with outsourcing
(15:00) Why your patients don’t want to deal with staff members who are constantly multi-tasking and aren’t present
(15:57) The surprising reason why your practice manager might not get on board with outsourcing
(18:13) The key advantages of outsourcing your low-value tasks overseas
(20:00) High staff turnover? The top reason team members leave your practice
(22:50) The types of tasks your practice should be outsourcing overseas
(24:24) What caliber of work can you expect from overseas team members? Kody shares the insider info
(26:33) Sold on outsourcing overseas? Here’s how to implement it into your practice
(32:40) Why every practice owner needs an executive assistant to help them grow their business faster
Plus loads more!

Links and Resources: Website: www.gphero.com.au

www.dentalstars.com.au

LinkedIn: https://www.linkedin.com/in/thompsonkody/

Episode Summary: In this episode of Practice Growth HQ I speak with Caroline Dowd-Higgins about a very important topic; how to avoid burning out in your business.

Caroline is an expert in Executive Coaching and Leadership specialising in fostering inclusive workplace cultures. She’s also a TEDX Speaker, Author and Media Host.

In this episode Caroline takes us through how to create a culture of sustainable wellbeing in your workplace, why working harder can have a detrimental effect on your business, and how you can live a life of vitality.

If you're on the edge of burn out you can’t afford to miss this episode!

What you’ll learn:

(03:26) From Opera singer to TEDX Speaker - Caroline shares her interesting career journey
(05:55) Achievement Intelligence: What is it and why does it matter?
(08:15) Why it’s critically important to create a sustainable culture of wellbeing in your workplace
(10:50) Hustle Culture: Discover why the ‘Work, Sleep, Repeat’ pattern is a dangerous recipe for healthcare professionals
(14:20) Learn how to live a life of vitality instead of constantly trying to mitigate burnout
(16:15) Find out why it’s virtually impossible to provide great service to your patients if you’re trying to serve as many people as possible
(18:00) Is it really possible? How you can actually SAVE money by asking your team to do less
(21:23) Unpacking the brain science: Why it’s truly not a badge of honour to be addicted to work
(23:28) What you can learn from a professional athlete when it comes to running your business
(25:06) Why it’s important to ask your team ‘What do you need to do your best work?’
Plus loads more!

Links and Resources: Website: https://www.carolinedowdhiggins.com

Episode Summary: In this episode of Practice Growth HQ I chat with Janine Allis about the secrets to her incredible success in business.

Janine is the founder of the global phenomenon Boost Juice, an Australian Shark Tank “shark” and more recently, a contestant on TV show Survivor. She is also the author of the book ‘The Accidental Entrepreneur – The Juicy Bits’.

In this episode Janine shares her opinions on what it’s like being a patient at healthcare practices, why happiness is her key driver, and of course what it takes to be successful in the competitive business world.

If you’re curious to learn from someone with an incredible wealth of business experience, this episode is a must-listen.

What you’ll learn:

(04:46) The secret to success: Why Janine values staying humble and lifelong learning
(05:42) No regrets: Why Janine doesn’t regret any of the mistakes she’s made in business
(07:13) Why Janine doesn’t want to visit any healthcare provider who claims to provide “perfect service”
(09:02) “Do no harm” - is that really the best motto for healthcare providers to aspire to?
(11:45) Janine shares her experience as a patient going to different healthcare professionals
(13:13) Why happiness and fulfillment are the key drivers for Janine
(16:23) What practice owners can do in the current economic climate to trim the fat in their business
(18:36) The power of radical ownership and being solution-oriented in business
(20:37) How to develop an unshakeable mindset and dodge the “pity-party” when things get tough
(23:47) Janine shares how she overcame burnout and realigned her life into balance 10 years into her business journey
(26:02) The exact steps Janine would take if she were to take over a growing dental practice
Plus loads more!

Links and Resources: Website: https://www.janineallis.com.au/

Business Academy: https://www.janineallis.com.au/business-academy/

Episode Summary: In this episode of Practice Growth HQ I speak with Jim Penman of Jim’s Mowing about how to grow your business without sacrificing the more important things in life.

Jim is one of Australia’s most iconic entrepreneur’s founding Jim’s Mowing and the Jim’s Group which now has 52 divisions and more than 5,000 franchisees in Australia, New Zealand and Canada.

In this episode you’ll discover the biggest mistakes Jim has made throughout his hugely successful career, secrets to building a thriving practice, and the critical importance of having fun along the way.

If you’re curious to know what you can learn from Jim and apply to your own business, make sure you take notes during this episode!

What you’ll learn:

(05:39) Jim shares what drives him on a day-to-day basis and why he’s so committed to helping his franchisees succeed
(08:19) Unpacking the biggest business mistakes Jim has made over the course of his career
(10:01) The critical importance of having strong communication with your patients and why gathering feedback is essential
(13:00) The Human Connection: Why you should evaluate your Practice Manager for their human side and not just their technical expertise
(15:58) The secret to patient loyalty - how to keep them coming back for years!
(17:50) Are your prices too cheap? Why it’s actually good to be told “you’re too expensive!”
(19:46) Maintaining quality isn’t good enough - why you need to ask yourself ‘How can we do better?’
(23:29) Healthy business but poor personal life? Why it’s important not to neglect the important things while growing your practice
(26:03) Jim shares what he would do if he was starting from zero today
(27:24) Why Jim believes there is a decay in character in Western populations (and why more money isn’t a good thing)
(31:26) Uncovering the key correlation between your personal health and your business success
Plus loads more!

Links and Resources: Website: https://jimpenman.com.au/

Episode Summary: In this episode of Practice Growth HQ I speak with Allan Dib, best selling author of ‘The One Page Marketing Plan’.

Allan is a serial entrepreneur, rebellious marketer, technology expert and Founder of Successwise. He has started, grown and successfully exited multiple businesses in various industries; however, he is best known for his books The One Page Marketing Plan, and the soon-to-be released Lean Marketing.

In this episode you’ll discover Allan’s method for simplifying your business marketing and condensing your strategy into one page, as well as why you’re doing your patients a disservice if you’re not making them aware of all the services available to them.

If you’d like to know how to approach your marketing without feeling salesy or inauthentic, you’ll find tons of value in this episode!

What you’ll learn:

(03:22) Allan unpacks his entrepreneurial journey
(05:25) The One Page Marketing Plan: How to gain clarity on your business marketing in 30 minutes or less
(10:19) The 3x3 Grid: The importance of defining your messaging in as few words as possible
(15:34) Going from brand awareness to sales conversion: Why capturing leads and nurturing through continuous marketing is essential
(17:47) How to help your leads make a purchasing decision
(21:13) Why you shouldn’t be afraid to turn people away if you’re business isn’t the best fit for their needs
(24:30) Why your patients are likely getting miffed if you’re not making them aware of all of the services you offer
(27:37) Recapping the nine simple elements of the One Page Marketing Plan
(29:38) Why it’s not the best service that wins in the marketplace; it’s the best marketed service
(32:05) Allan introduces his brand new book ‘Lean Marketing’
(34:58) Simplifying your marketing infrastructure - why doing less will get you better results
Plus loads more!

Links and Resources: Website: https://www.successwise.com

Books: The One Page Marketing Plan and Lean Marketing

The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand out From The Crowd

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Episode Summary: In this episode of Practice Growth HQ I speak with James Brown about how to create effective systems and processes inside of your business so that your practice can run without you.

James has a strong background in business consulting, and a deep understanding of the healthcare sector. James has expertise in using systemology to streamline businesses, giving teams the power to handle more responsibilities, so owners can step back from daily operations.

In this episode, you’ll learn why it’s so important to have effective business systems in place, how to start documenting processes, and what to do if your team pushes back on your systems.

If you’re wondering how systems can help your business run without you, you’ll want to take notes during this episode!

What you’ll learn:

(05:26) Discover why James is grateful for all the mistakes he’s made throughout his business career
(07:27) The critical importance of having effective systems and processes in your business
(09:58) Unpacking the business case for outsourcing yourself in your business
(12:02) Escape, Exit or Expand: What James learnt from marketing expert Allan Dib
(13:16) Why it’s crucial to have a clear cut strategy before you start implementing systems in your business
(16:14) Find out why you may not be the best person to create the systems in your business
(18:54) How to identify the best people in your team for various roles inside your business
(20:50) GWC: What is it and why does it matter when choosing your ‘Systems Champion’?
(22:58) How to prioritise building systems in your business (without having to spend thousands on hiring someone external)
(24:50) How to extract processes from your team and why it’s important to understand how your staff members make decisions
(27:07) How to ensure your team doesn’t push back on your business processes
Plus loads more!

Links and Resources: Website: https://www.biztechguru.com.au/

Episode Summary: In this episode of Practice Growth HQ I chat with Colin C. Campbell about how to start, scale and sell your practice to generate more wealth.

Colin is an internet pioneer with over 28 years of experience in building successful companies. He and his partners have collectively built several internet companies with a combined valuation of nearly $1 billion. He’s also an Amazon best selling author of Start. Scale. Exit. Repeat.

In this episode Colin shares the business case for starting, scaling and selling multiple businesses over the course of your career, how to think like an entrepreneur and the power of mindset.

If you’re curious to learn how you can become a wealthier business owner, pay close attention to this episode!

What you’ll learn:

(04:23) Colin shares his business journey; from working on a farm to serial entrepreneur
(08:13) Unpacking the business case for exiting your business
(11:03) How to make considerably more money by selling businesses and starting over rather than sticking with one business for decades
(13:32) Why it’s critical to learn how to delegate responsibility over delegating tasks
(15:45) Colin shares his best tips for delegating responsibility effectively (it all comes down to hiring the right people)
(18:52) The Four Sticky Note Business Plan: How to start your business in just 30 minutes
(21:54) What you can learn from Domino’s Pizza and apply to your own business
(22:59) Why reviews are everything in the healthcare space
(25:46) Discover why every business needs a good story, the right people, enough money and solid systems
(27:43) Are you an entrepreneur or a healthcare provider? The key question you need to ask yourself if you want to build wealth
(30:45) Why every single clinic should start using AI to scale their business
Plus loads more!

Links and Resources: LinkedIn: https://www.linkedin.com/in/colinccampbell/

Book: Start. Scale. Exit. Repeat.: Serial Entrepreneurs’ Secrets Revealed!

Episode Summary: In this episode of Practice Growth HQ I speak with former assistant to the stars Tarra Stubbins about what we can learn from celebrities and apply to our businesses.

Tarra is a certified expert in lifestyle management, accountability and time management. She also spent more than a decade managing the schedules of musicians such as the Rolling Stones and Lady Gaga, as well as high profile CEOs and executives.

In this episode you’ll learn the key difference between major celebrities and regular folks, the morning and evening routines celebrities swear by, and how to find clarity on your business goals so that you can motivate yourself to succeed.

If you’re curious about what the heck you could possibly learn from a celebrity’s lifestyle, you’ll really enjoy this episode!

What you’ll learn:

(02:19) Tarra shares the ‘AHA’ moment that prompted her to pivot from her career as a personal assistant to the stars and start her own business
(05:07) The ridiculous request one incredibly famous rockstar made of Tarra (and how she dealt with it!)
(06:58) Why do some people become uber successful in business and others don’t? Tarra shares her thoughts
(08:38) Celebrity day-to-day routines: What common denominators do they share and what can we emulate?
(11:45) How to find clarity on what your business goals are so that you can find the inspiration and motivation to move forward
(15:29) Why 90% of the population is absolutely fine with being mediocre
(17:22) Discover how successful people create their own motivation
(21:17) Why it’s so important to figure out what your internal blockers are and how to overcome them to achieve your goals
(24:25) How celebrating wins can keep your motivation going when things get tough
(25:55) Tarra tells us about her business ‘Take it Easy’ (and why it doesn't necessarily mean sitting back and putting your feet up!)
Plus loads more!

Links and Resources: Website: https://www.tarrastubbins.com

Episode Summary: In this episode of Practice Growth HQ I speak with Ignacio Fanlo about how you can turn the empty room in your clinic into serious cash.

Ignacio (Iggy) Fanlo is the Founder of CloudMedspas, a software and services platform that helps healthcare providers turn their spare space into another income stream.

In this episode, you’ll learn what prompted Iggy to open CloudMedspas, the current market demand for minimally invasive cosmetic procedures, and how you can easily start making money by simply hiring out your spare rooms.

If you’re curious to learn more about a relatively ‘hands-off’ way of bringing more revenue into your practice, this episode is for you!

What you’ll learn:

(04:47) Ignacio shares what led him to opening his business ‘CloudMedspas’
(07:12) How you can turn the spare space in your clinic into a money making venture (no extra work required!)
(09:54) The key moment that convinced Iggy it was time to get into the aesthetics market
(11:59) What would your practice be like if it was run by Apple?
(13:03) Iggy unpacks the current market demand for minimally invasive cosmetic procedures
(15:00) What’s in it for you? How a partnership with CloudMedspas works
(18:46) Why it’s more profitable to rent your spare rooms by the hour versus weekly
(22:08) Ignacio shares some impressive success stories of healthcare providers using CloudMedspas services
Plus loads more!

Links and Resources: Email: sales@cloudmedspa.com

Phone: +415-613-2640

Episode Summary: In this episode of Practice Growth HQ I speak with Chris Hood about how healthcare providers can better understand their patients in order to build customer loyalty.

Chris Hood is a digital strategy expert with over 35 years experience advising global giant businesses on how to align with their customers to amplify their value. Chris is also a speaker and published author.

In this episode, you’ll learn why it’s so important to truly understand your patients, how to start creating more customer loyalty, and what the customer journey looks like today.

If your practice is struggling to retain patients, this episode could be a game-changer for you.

What you’ll learn:

(04:11) Chris shares his journey into business and what led him to writing his book, Customer Transformation
(07:03) Unpacking the business case for customer transformation
(10:29) Why it’s critically important to understand who your customer is and what their aspirations are
(13:27) The simple and basic concept that most healthcare businesses miss entirely
(16:52) How to uncover what your patient’s aspirations are so that you can start building customer loyalty
(17:56) The number one reason you might struggle with patient retention
(20:12) Interfaces: What are they and why are they important to use in your business?
(25:21) The New Customer Journey: Why touch points are outdated and what you need to be thinking about instead
(31:16) Why you should encourage your patients to share their Fitbit data
Plus loads more!

Links and Resources: Website: https://www.chrishood.com

Episode Summary: In this episode of Practice Growth HQ, I speak to Mitch Webb, a former corporate sales executive turned wellness expert, on how to become a corporate athlete.

Mitch's journey from a traumatic brain injury and battles with autoimmune and Lyme diseases to his current role as a wellness coach is central to the episode. The concept of a "corporate athlete" is explored, emphasising the importance of maintaining health and wellness for optimal performance in the professional sphere. Mitch shares insights from his personal experiences and professional practice, offering advice on nutrition, exercise, stress management, and emotional support.

In this episode Mitch delves into the significance of addressing unresolved trauma and limiting beliefs for overall well-being and discovering your inner “corporate athlete”.

If you’re ready to overhaul your personal and professional life, this episode is for you!

What you’ll learn:

(00:13) Mitch tells us about his journey as a former corporate sales executive and his journey towards wellness coaching.
(03:34) Mitch discusses his traumatic brain injury, autoimmune disease, and Lyme disease.
(06:41) What is a "corporate athlete” and the importance of maintaining health and wellness for optimal professional performance.
(08:46) Mitch shares his perspective changes over the years in health and wellness.
(11:19) Suggestions for how you can start addressing your health issues.
(17:44) The importance of identifying and processing emotions for wellness.
(23:08) The impact of mental blocks on overall health and wellness.
(28:41) How to learn more about Mitch and his story
Plus loads more!

Links and Resources: Website: https://mitchwebb.com/

Episode Summary: In this episode of Practice Growth HQ I speak with Dr. Kory Wegner about what to do if you find yourself in a business rut.

Dr. Kory graduated from dental school in 1991, before purchasing a dental practice and taking it from $200,000 a year to $2.5 million a year. Having retired from clinical work, Kory now helps small business owners to get control of their businesses, so they can get more money, more free time, and feel happy going to work again.

In this episode Kory shares the key steps you need to take if you feel like you’re in a bit of a business rut, so that you can fall back in love with your business.

If you're ready to make a change in your business, you’ll love listening to this episode!

What you’ll learn:

(04:21) Kory shares why he felt disenchanted coming out of dental school and what led him to buy his first practice
(06:44) Corporate versus private practice: Why you need to be careful with any contract that seems too good to be true
(07:24) Beware of the “Earn Out”: Kory shares a cautionary tale of his practice being bought out by a corporate entity
(11:30) How to take your practice from $200k a year to $2.5 million (it’s simpler than you think!)
(14:32) The critical importance of learning how to relate to your team (don’t make this mistake!)
(17:46) How to recognise if you’re in a business rut and what to do about it
(20:28) How Kory realised he needed to improve his clinical skills and why he committed to improving them in order to improve his business
(24:46) Why training your team correctly is one of the keys to accelerating business success
(31:38) Why building rapport with patients is the best retention strategy you could ever hope to have
Plus loads more!

Links and Resources: Website: www.coachingforsuccess.com

Episode Summary: In this episode of Practice Growth HQ we’re talking about what’s working right now in business marketing.

You’ll meet Ray Corcoran, the Founder of Groe Digital Marketing Agency and international speaker on marketing and business growth.

In this episode Ray unpacks his thoughts on the explosion of AI, the importance of Google as part of your marketing strategy, and the biggest myths healthcare providers tend to believe about marketing.

If you know you should be doing more marketing for your business but you don’t want to feel like a used car salesman, pay close attention to this episode!

What you’ll learn:

(05:15) Ray shares why he quit a degree in commerce marketing when he was 80% of the way in
(08:11) Why Ray considers ‘not backing himself’ as one of his biggest career mistakes
(09:30) It’s no secret that AI has exploded in popularity this year, but is it all it’s cracked up to be?
(10:55) Why you should start building your marketing strategy based on how people are finding your business
(14:02) Are you following outdated marketing practices? Here’s why what was working 3 years ago may not be working now
(15:55) As a healthcare professional, is marketing the best use of your time?
(18:40) Why Google is Ray’s marketing platform of choice
(20:44) The immense power of having up-to-date and (ideally) 5 star reviews on Google
(22:10) Why Ray believes he is doing his clients a disservice if he is not being 100% transparent with them (even when it’s not what they want to hear!)
(26:05) The biggest myths many healthcare providers hold around marketing and building a business
(32:18) Why you owe it to yourself and your business to take marketing more seriously
Plus loads more!

Links and Resources: Instagram: https://www.instagram.com/groeau/

Website: https://groe.com.au

Episode Summary: In this episode of Practice Growth HQ I chat with Brett Farmiloe about how healthcare providers can grow their authority through thought leadership.

Brett Farmiloe is the founder and CEO of Featured, a platform that connects subject matter experts with top publishers to increase their exposure. He's also a published author, dad of three and believe it or not once helped Hugh Jackman launch a coffee company!

In this episode, you’ll learn about what thought leadership actually is, how to establish yourself as a thought leader (even if you have some hesitation), and the ripple effect more media exposure has on your practice.

If you’re curious to know how you can grow your practice by simply sharing your thoughts online, this episode is for you.

What you’ll learn:

(04:43) Brett shares his entrepreneurial journey and how he ended up helping Hugh Jackman launch a coffee company
(06:32) The biggest career mistake Brett made: Writing a whole book… and then throwing it away
(07:41) Thought Leadership: What is it exactly?
(08:03) Brett shares why thought leadership is a powerful way for healthcare providers to acquire more patients
(09:46) Discover why lots of media companies are desperate to interview healthcare experts just like you!
(11:20) Scared to put yourself out there? Why getting interviewed in the media isn’t as nerve-wracking as it seems
(13:50) How to get featured in large media publications (it’s easier than you think!)
(18:54) The types of media outlets looking for experts to interview on Brett’s platform ‘Featured’ right now
(20:21) Uncover the key benefits of being featured in articles and increasing your online visibility
(21:45) How media exposure can increase trust with prospective patients (this is why they’ll pick you over other providers!)
(23:35) How to stand out as an expert and start gaining exposure in media outlets right now
Plus loads more!

Links and Resources: Website: https://www.featured.com

Email: brett@featured.com

Episode Summary: In this episode of Practice Growth HQ I chat with George Wright about how to build a powerful CEO mindset so that you can overcome obstacles more easily in your business.

George Wright is a mentor, entrepreneur, and investor. He's worked with the biggest thought leader experts on the planet including Tony Robbins, Robert Kiyosaki and more. And yet, George has dedicated himself to teaching and sharing prosperity principles and his lifetime success processes to every entrepreneur that he meets.

In this episode George unpacks the key areas you need to be focused on if you want to achieve business growth, how to reframe setbacks into opportunities, and why it’s important to start building your resilience muscles if you’re a practice owner.

If you’re ready to be inspired, you’ll really enjoy this episode!

What you’ll discover: * (03:26) George shares how he went from sales to marketing to CEO to business owner and working with the likes of Tony Robbins * (07:03) Why a failure is only a failure if you don’t learn anything from it * (09:13) Are you focused on the fruit or on the roots in your business? Discover why it’s essential to focus on the right things in your business * (11:33) Learn about the biggest mindset challenges CEOs face * (13:43) How to start building unshakeable resilience as a business owner * (17:15) Why having a clear vision for your business will help you overcome setbacks more easily * (21:08) Discover why you need to train your mind to be a tool that works for you (and not against you!) * (22:27) George breaks down what discipline in your business really means * (24:40) How a good morning routine can help you develop a stronger CEO mindset * (27:22) Why it’s essential to be careful about who or what you give your attention to (particularly at the beginning and at the end of your day) * Plus loads more!

Links and Resources:

Website: https://dailymastermind.com/

Prosperity Pillars: https://vlp.epype.io/k1A1Jk

Episode Summary: In this episode of Practice Growth HQ I speak with Dr. Amanda Brisebois about how to figure out what you really enjoy in your healthcare career.

Dr. Amanda is a certified wellness, healthcare and executive coach with expertise in general internal medicine and palliative medicine.

In this episode Amanda unpacks how to reframe the way you look at your career (particularly if you’re a practice owner) and how to start doing more of what lights you up, and less of what drains you.

If you're ready to fall in love with your healthcare career again, you’ll definitely want to try out the exercise mentioned in this episode!

What you’ll learn:

(04:30) Amanda discusses why she has struggled to think of herself as a business owner in the past (and what prompted her to start taking her business seriously)
(06:43) Discover why pre-planning and goal setting in your business is astronomically important
(09:36) Ready for a change? Amanda talks about why it’s becoming more common for people to have multiple careers throughout their working life
(13:16) Is it enough? Find out why it’s important to assess your level of happiness in your career
(15:00) Discover a simple exercise that will show you what you actually enjoy in your working life
(20:47) Amanda discusses how she stumbled into coaching by simply doing more of what she loved and less of what she didn’t
(22:11) Learn why hiring out the tasks in your business that you don’t want to do is money well spent
(26:17) How to swap $20/hour tasks for $500/hour tasks
(28:07) The key questions to ask yourself that will guide you to the next best actions to take in your business
Plus loads more!

Links and Resources: Website: https://amandabriseboismd.com/

Episode Summary: In this episode of Practice Growth HQ I speak with Sharon Lee about where practice owners go wrong when it comes to managing their business.

Sharon has over 35 years experience in the dental industry. She’s a Qualified Practice Manager & Dental Nurse, has owned and operated 3 successful dental practices in WA and is now the Founder and Director of ADAAMA.

In this episode Sharon shares some telltale signs that your business is suffering from a staffing problem, why you need a good practice manager, and the biggest mistake she made in her career.

If you suspect that your business could be running a little (or a lot) more smoothly, you’ll really enjoy this episode.

What you’ll discover: * (5:00) Sharon shares her entrepreneurial journey * (08:49) Why Sharon deviated from health care in 2020 (and why she considers that her biggest business mistake!) * (11:21) The top 3 things most practice owners struggle with in their business * (13:45) Telltale signs that you have a staffing problem in your practice * (19:00) Learn why practice managers are worth their weight in gold * (21:56) What to do when you don’t have full books (the fortune really is in the follow-up) * (27:40) Have you asked yourself why people should come to your practice? * (28:35) Why you need to start thinking like a business person and stop thinking like a healthcare provider * (30:22) ADAAMA: What it is and why you should consider becoming a member * Plus loads more!

Links and Resources:

Website: https://adaama.com.au/

Episode Summary: In this episode of Practice Growth HQ I chat with Stevie Brown about all things business marketing!

Stevie is a professional Marketer, Coach and Director of The Change Starter®. Originally from the UK, Stevie holds a Master of Digital Marketing and has studied Advertising, Business, Communications, Sociology and Law. She holds a globally recognised Cert IV in Coaching and is an NLP Coach Practitioner.

In this episode Stevie will take you through her four-step model for marketing your business, how to find your practice’s point of difference, plus loads more.

If you’re struggling to get your head around marketing your practice, this episode is for you!

What you’ll discover: * (05:30) Stevie shares her entrepreneurial journey and what it was like doing advertising for major brands in the UK * (07:43) Discover why Stevie’s early lack of confidence was her biggest business mistake * (08:53) Find out about the direct correlation between your confidence and how much money your business makes * (10:24) Learn why it's crucial that you know what kind of patients you want to serve before you do any business marketing * (15:35) Discover how to find your practice’s point of difference * (21:52) Learn why it’s crucial that your business is findable online * (24:54) What are we really talking about when it comes to conversions? It's not necessarily sales! * (28:58) Feel like you’re annoying people? Why it's critical to have multiple touch points to drive awareness for your business * (32:50) Discover why you should provide multiple ways for people to find your business * (35:53) The importance of making it as easy as possible for people to book an appointment on your website * (39:05) How to build patient loyalty for your practice * Plus loads more!

Links and Resources:

Website: https://www.thechangestarter.com/

Free Gift: https://thechangestarter.com/podcastgift

Episode Summary: In this episode of Practice Growth HQ I chat with Jenny Stilwell about how practice owners can join The 7% Club (over 2 million in turnover).

Jenny supports CEOs who are navigating challenges as they transition from a growing business to a bigger and more professionally structured company. She helps her clients get their businesses back under control, ready for the next stage of growth, and also free up their time so they can be more strategic.

In this episode Jenny shares the key signs that your business is not yet ready for growth, the uncomfortable transitions that sometimes need to occur to prepare your business for growth, plus much more.

If you're ready to scale your business to over 2 million and join The 7% Club, you’ll want to take notes during this episode!

What you’ll learn:

(03:46) Jenny shares her entrepreneurial journey and how a recession led her to start her first business
(06:29) Discover why it’s a mistake to hold onto certain things in your business for too long
(08:05) Find out how Jenny came up with the concept for her book The 7% Club
(12:20) Learn three key steps business owners need to take if they want to scale to 2 million and beyond in turnover
(15:32) Warning signs that you're not well positioned for business growth (hint: it’s all about the numbers!)
(17:08) Discover the top 3 data points practice owners should focus on when looking to grow
(21:31) Learn why a lack of operational support can really hinder your business growth
(26:35) Have you been holding on to legacy employees? Find out why that could be a bad thing for your business
(30:46) Discover the critical importance of having a vision of where you are going in your business (and why your employees need to know it too!)
Plus loads more!

Links and Resources: Website: www.jennystilwell.com.au

Episode Summary: In this episode of Practice Growth HQ I chat with Chantal Gerardy about the ins and outs of social media marketing for your business.

Chantal is a business owner, speaker, mentor, coach, writer, media commentator, and mum. Her company was nominated for the ‘Top 100 Coolest Companies in Australia’ in 2018. She’s also the winner of the Empowered Mums Small Business Award.

In this episode Chantal shares her story of moving to Australia and growing her business from the ground up with no network or support, the fundamentals of marketing your business online, and how to use social media effectively to grow your business.

If you know you should be showing up more on social media but are unsure how to go about it, this episode is essential listening!

What you’ll learn:

(05:14) Discover why you should be consciously creating your days
(07:31) Chantal shares her entrepreneurial journey; starting from nothing and growing a 7 figure business with no investors
(11:35) Learn why it’s a big mistake to put off investing in yourself
(14:43) Unpacking the fundamentals of personal and business branding
(16:56) Find out why you want to get your audience off social media as quickly as possible if you want to make more sales
(18:07) The importance of understanding how social media platforms work before you share anything online
(21:22) Discover a simple strategy that will help you avoid diluting your brand online
(22:42) Social media algorithms: How and why you need to understand how they work
(24:46) Find out why setting up your social media profile is like buying a brand new car
(26:43) Social versus salesy - why it’s critical to avoid bombarding your audience with salesy content
(29:07) Discover why it's essential to schedule dedicated time for your business marketing
Plus loads more!

Links and Resources: Website: www.onlinebusinessmarketing.com.au

Episode Summary: In this episode of Practice Growth HQ I’m talking about all things customer service with Justin Herald.

Justin is famous around the globe for taking $50 and creating Attitude Inc. a clothing brand that became an International Licensing success. He is also the author of 8 international best selling books and speaks at over 100 conferences in Australia and overseas each year.

In this episode Justin unpacks the critical importance of setting the right tone in your business, why he never reads a resume when hiring new staff, and the best way to approach difficult patients.

If you're curious about how you can dramatically improve your customer service, pay close attention to this episode!

What you’ll learn:

(03:21) Why Justin thinks of himself as an “accidental” entrepreneur and how he found success in business
(06:19) Discover why Justin doesn’t mind making mistakes in business and how to reframe your mistakes as lessons
(09:16) Learn why customer experience is more important than your products or services
(12:52) Justin shares the reason he never reads a resume when hiring new staff
(15:00) Find out how you set the benchmark for how your staff treat your patients (whether you’re aware of it or not)
(18:59) Learn the key difference between your “work” personality versus your “regular” personality
(21:50) Discover why it's better to kill a customer with kindness (even when you know they’re in the wrong!)
(26:08) The critical importance of approaching your company practices from a consumer perspective rather than a business perspective
(31: 50) Learn why Justin approaches every year as the ‘Year of the Customer’ in his business
(35:01) Find out why feedback is the breakfast of champions and how to do an internal stocktake of your customer journey
Plus loads more!

Links and Resources: Website: https://customerculture.com/

Episode Summary: This week I’m putting myself in the hot seat as our Business Manager Sarah Raby interviews me!

In this episode of Practice Growth HQ, I reveal the top five business secrets that have had the biggest impact on my own business.

Plus I share how you can apply these strategies to your healthcare practice so that you can achieve the growth you’re looking for.

If you’re curious about what these business secrets are, give this episode a listen and take notes!

What you’ll learn:

(04:08) I share my entrepreneurial journey; from working in the public service to the pharmaceutical industry to digital marketing
(05:57) How listening to the wrong business advice had our business losing clients (and how I rectified this mistake)
(07:47) Discover why there is no silver bullet or shortcut for business growth
(09:04) Find out why a crystal clear business vision makes your life so much easier
(10:17) Time to banish perfection: Learn why it’s better to have a vision that 80% on-point then no vision at all
(11:56) The Gulp Factor: What it is and why you need it when crafting your business vision
(14:05) Discover the key difference between effective leadership and a need to control everything in your business
(19:49) Serious about growing your business? Here’s why you need to get serious about marketing
(23:37) Is doing your own marketing really the best use of your time as a healthcare professional?
(25:03) The secret to making business growth inevitable
(27:11) The business case for a systematic business approach like McDonalds

Links and Resources: Website: https://www.dentalmarketingsolutions.com

Episode Summary: In this episode of Practice Growth HQ I chat to Sam Bowden about the importance of having a positive mindset when it comes to growing your business.

Sam Bowden is a former practice owner with 15 years of experience successfully managing veterinary practices. Now he's a leading educator and mentor and focuses on helping practice owners of all types to increase their confidence, efficiency, work life balance and profitability.

In this episode Sam unpacks previous business failures and how they helped shape his career trajectory, how to improve your mindset as it relates to your business, and why Sam believes there’s a silver lining to everything.

If you're curious about how your mindset can help you make more money, pay close attention to this episode!

What you’ll learn:

(03:50) Sam shares a key turning point in his entrepreneurial journey and what he learnt from his first big setback
(07:44) How (and why) to reframe failure into feedback
(10:08) Discover why Sam believes there’s a silver lining to everything
(13:34) Tackling the big questions: What is the purpose of my life? Learn why this is a key question to answer
(15:54) Find out how your energetic frequency can help or hinder you
(20:00) Unpacking the concept of intention as a means to propel yourself and your business forward
(23:15) The business case for building a more positive mindset
(29:18) Discover why it’s important to look at your business through a different lens to your clinical work
(33:29) Post-Traumatic Growth Syndrome: What is it and why is it important?
(37:45) Sam shares the cliff notes of his book, The Abundant Practice
Plus loads more!

Links and Resources: Website: https://www.acceleratepracticeacademy.com/

Episode Summary: In this episode of Practice Growth HQ I discuss multi-generational communication with Kristen Donelly, and we unpack why it’s critical if you want to have a successful practice.

Kristen is an award winning, four-time TEDx speaker, international empathy educator, and researcher with two decades of experience in helping people understand the beauty in difference, and the power in inclusivity.

In this episode Kristen shares what multi-generational communication is, how each generation wants to be treated in the workplace, and tips to help your employees to feel like they matter.

If you’re operating under the belief that your team shouldn’t need “mollycoddling”, set your skepticism aside for a moment and listen to this episode!

What you’ll learn:

(03:37) Kristen shares her entrepreneurial journey that began when she was just 6 years old
(06:08) Doing business with family? Discover how to make it work!
(08:54) Kristen shares why shiny object syndrome can be so detrimental to your business
(10:33) What is multigenerational communication? Let’s piece together this puzzle
(16:17) Learn why you probably have the same values as you did when you were 15 years old
(19:30) Find out how to communicate effectively with your Gen Z employees
(24:09) Simple strategies to help your employees and patients to feel like they matter
(25:57) Discover why it’s critical to get to know your employees if you want stronger communication in your workplace
(29:02) Let’s unpack why multi-generational communication is a non-negotiable if you want to have a successful practice
(33:19) Learn more about the mindset of millennials and how the time they grew up in has influenced them
(36:34) Top tips to get the best out of your millennial employees
(38:25) Find out why Gen X are known as the ‘cynical’ generation
(42:33) Best practices for working with the Baby Boomers in your organisation
(44:30) Learn why it’s vital to respect any Builders in your workplace
Plus loads more!

Links and Resources: Website: https://www.argooddoctors.com

Episode Summary: In this episode of Practice Growth HQ I chat with Mike Kelly about why you must lead yourself first, before you try and lead others.

Mike Kelly is an executive coach, consultant and financial planner. He's the managing partner of Right Path Enterprises, and also the author of a book called ‘Leaderfluence: Secrets of Leadership.’

In this episode Mike shares why working harder in your business is NOT a recipe for success, how to maximise your potential, and how to make practice growth simple and easy.

If you suspect that there might be a better way of doing business, this episode may just be the game-changer you’ve been looking for!

What you’ll learn:

(03:59) Mike shares his entrepreneurial journey and outlines how he got to where he is today
(05:54) Top tips for working with your spouse (it can work for some couples!)
(07:27) Learn why working harder and longer is NOT a recipe for success
(10:26) Find out the interesting reason why our performance drops as we push to make things happen
(12:29) Discover the key to maximising your potential (it's all about defining what success looks like to you)
(17:00) How to make practice growth easy and simple (no, really!)
(21:09) Learn why it’s essential to get out of your own way so that your practice can explode with growth
(21:56) Mike shares what inspired him to write his book Leaderfluence and the key message inside his work
(23:48) Discover the importance of having a personal mission statement
(26:21) How to develop a strategic plan for living your best life
Plus loads more!

Links and Resources: Website: https://rightpathenterprises.com/

Book: Leaderfluence

Episode Summary: In this short and sharp episode of Practice Growth HQ I share my insights and experience with outsourcing low-value business tasks overseas.

I’ll introduce you to a smart strategy that will allow you to grow your practice faster and get you off the neverending cycle of acquiring new patients.

If you’re interested in learning how to generate more revenue without landing any new patients, you’ll want to pay close attention to this short episode!

What you’ll learn:

(00:29) I share a story a nagging thought I’ve been having about business growth
(01:21) Discover why its 7x more expensive to acquire a new patient than to service an existing one
(02:20) How to mine the gold in your existing patient database (no new patients required!)
(03:15) My thoughts and experience on outsourcing to offshore teams
(04:00) Why the Phillipines is a great place to find an offshore team
(07:00) Dispelling the myths surrounding outsourcing business tasks overseas
(09:29) Learn why outsourcing overseas is a great opportunity for your existing local staff (it’s not about taking jobs away from Aussies!)
(12:08) Your expected ROI if you choose to hire offshore (this figure will undoubtedly surprise you!)

Links and Resources: Website: https://www.gphero.com.au

https://www.dentalstars.com.au

https://www.dentalstars.com.au/webinar

Episode Summary: In this episode of Practice Growth HQ we’re talking about how to lead with significance, so that you can attract more success and growth for your practice.

You’ll meet Joey Havens, the Managing Partner of Strategic Growth for Horne, and the author of ‘Leading with Significance’.

In this episode Joey shares his biggest career regrets, the inspiration behind his book, and his best tips for improving the culture in your workplace.

If you're curious to learn what it means to lead your team with significance, you’ll love this episode!

What you’ll learn:

(05:13) Joey shares his the two biggest career regrets
(08:50) Discover the inspiration behind Joey’s latest book, ‘Leading with Significance’
(11:49) Learn why it’s important to ask yourself honestly about the culture in your practice
(14:08) Find out how to improve the culture in your business and take it from merely ‘good’ to ‘great’
(17:22) Is the customer always right? Joey shares his thoughts
(19:00) Uncover why some healthcare professionals can struggle with narrow-mindedness
(21:23) Learn why it’s critical to demonstrate love and care as the leader of a team
(23:30) Discover the importance of flexibility in the workplace (it could be the one thing that prevents your employees from jumping ship!)
(27:26) Find out how leading with significance leads to more success
Plus loads more!

Links and Resources: Website: www.joeyhavens.com

Book: Leading with Significance

Episode Summary: In this episode of Practice Growth HQ we meet Steve McKnight. Aside from being an accomplished investor, Steve McKnight is one of Australia's most successful business authors and acclaimed public speakers.

Steve’s latest book, Money Magnet, delivers a simple yet powerful guide anyone can use to make, manage and multiply their money, and to make their wealth count by giving it meaning.

In this episode, you’ll learn the biggest misconception about debt, the situations where you might be better off selling your practice rather than growing it, and how Steve manages to work 7 hours a month while bringing in half a million each year.

If you’re keen to learn more about how you can gain financial freedom, then you’ll want to take notes during this episode!

What you’ll learn:

(04:07) Steve shares his fascinating entrepreneurial journey
(06:51) Discover the biggest misconception about debt (we’ve all been thinking about it incorrectly!)
(08:52) Learn about the two different types of debt and what they mean for your business
(10:11) Why the biggest investment you can make is in yourself as a healthcare provider
(14:09) Should you sell up? Steve shares the key questions you need to ask yourself if you’re unhappy as a practice owner
(16:40) Discover how Steve works 7 hours a month and makes $500,000 a year!
(19:55) The essential question you need to ask yourself before you take on any new debt
(23:27) Sick of trading time for dollars? Here’s what to do next
(27:56) Learn why you shouldn’t teach your kids to save money (no, really!)
Plus so much more!

Links and Resources: Book: Money Magnet

Episode Summary: In this episode of Practice Growth HQ I discuss the key strategies that will help you gain more clarity, confidence and cash flow in your practice.

You’ll meet Jevon Wooden, a dynamic business coach, speaker, author and bronze star recipient. Jevon specialises in marketing, sales and technology for service based organisations. He's been featured in publications such as Entrepreneur, Fast Company, Founder, Forbes and more.

In this episode you’ll discover the importance of having a well-defined target patient, how to add more ease into your practice, and learn why the fortune really is in the follow-up!

If you’re curious learn how you can take your practice to the next level, definitely check out this episode!

What you’ll learn:

(04:18) Jevon shares his entrepreneurial journey and why he decided to become a business coach
(05:21) How can you achieve more clarity, confidence and cash flow in your practice? Jevon unpacks how he helps his clients
(09:18) Discover the key component in a strong business ‘WHY’
(10:38) Find out why outbound marketing is actually more effective in the current marketing landscape
(13:33) Is your business falling into this trap? If you’re marketing to everyone, you’re marketing to no-one!
(16:09) Discover how to add more EASE into your business! (Yes, it’s possible!)
(18:17) How does yoga relate to practice growth? Find out why flexibility is critical
(21:32) Discover what you can take from McDonalds’ systems and apply to your own business
(22:09) Learn why it’s so important to communicate your brand values consistently to your team
(25:22) Unpacking the three D’s: Delegate, Delete and Delay
(28:31) Jevon shares why the fortune really is in the follow-up
Plus loads more!

Links and Resources: Website: www.brightmindconsultinggroup.com

Episode Summary: In this episode of Practice Growth HQ I chat with Sue Rice about the power of storytelling when marketing your practice.

Sue Rice is a professional copywriter, communications strategist, speaker, entrepreneur, and author of ‘Tiny Thunder’.

In this episode Sue takes us through some very simple yet powerful (and woefully under-utilised) strategies that will help your business stand out amongst your competition.

If you're ready to turn your business into a ‘market of one’, pay close attention to this episode!

What you’ll learn:

(10:44) Discover why you need to understand what makes you and your business a ‘market of one’
(13:45) Find out what most healthcare providers totally neglect when they try to DIY their marketing (fix this and you’ll be ahead of your competitors instantly!)
(15:46) Learn how metaphoric comparisons can help you find your distinctive business brand
(17:58) Sue shares her system for helping clients find their unique selling proposition
(20:47) Discover the biggest misconception about using personal stories in business marketing
(23:23) Sue tells us about her book Tiny Thunder and unpacks how it can help you with your business marketing
(27:35) Email marketing is not dead! Find out why it’s actually incredibly easy to stand out in an inbox if you have the right approach
(28:52) Learn why you need to start using more anecdotes in your sales copy
Plus loads more!

Links and Resources: Website: www.suerice.com

Book: Tiny Thunder

Email: sue@suerice.com

Episode Summary: In this episode of Practice Growth HQ I chat with Naomi Arnold about how to have effective conversations with your staff members (no matter how difficult!).

Naomi Arnold is the Founder of The Human Practice. She’s passionate about creating high-purpose, human-centred cultures and understands that clinical excellence is a result of human effort. Naomi believes that each practice has its own strategic objective, but only one way to reach it, through its people.

In this episode Naomi unpacks how to have difficult conversations with your people, what’s at stake if you avoid these conversations, and how to create an open and safe culture in your practice.

If you've been avoiding having certain conversations in your workplace, you’ll want to take some notes during this episode!

What you’ll learn:

(02:05) Naomi shares her entrepreneurial journey and what led her to create The Human Practice
(05:07) Naomi shares what she would do differently if she were to build a practice from scratch again
(08:42) Discover why we don’t like having difficult conversations and tend to avoid having them
(10:17) Find out why an open and safe culture at work creates a solid foundation to have difficult conversations
(14:32) Naomi unpacks different management styles for different scenarios in a clinical practice
(18:24) Learn some simple tips to help you feel more prepared to have a difficult conversation
(24:04) Find out why approaching a difficult conversation as an ‘us’ problem rather than a ‘them’ problem produces better results
(27:12) Learn what to do when a staff member bring an issue with another staff member to your attention
(29:33) Discover how to encourage your team to work out issues between themselves
(33:29) Naomi shares her best advice for those who feel nervous about having difficult conversations
Plus loads more!

Links and Resources: Website: www.thehumanpractice.com

Episode Summary: In this episode of Practice Growth HQ I chat with Branding Expert Lisa Guillot about how to establish a powerful personal and professional brand.

Lisa has coached senior level executives of Fortune 500 entertainment and media companies, leaders in marketing and tech, and ambitious entrepreneurs. She’s also the author of ‘Find Your Clear Vision: A New Mindset to Create a Vibrant Personal or Professional Brand with Purpose’.

In this episode Lisa defines what a personal and a professional brand is, how to cultivate a brand that is aligned with your business vision, and how to imagine a bigger life for yourself.

If you're curious about how to develop your professional brand, you won’t want to skip this episode!

What you’ll learn:

(03:32) Find out how an unexpected case of shingles set Lisa on a new career trajectory
(08:06) Discover what it really means to have a professional brand (it’s probably not what you think!)
(12:12) Learn why you already have a professional brand (whether you know it or not)
(15:43) Lisa unpacks how to develop your brand so that aligned with your business goals
(19:26) Discover how to create a clear roadmap for your unique business vision
(22:48) Lisa tells us about her book, ‘Find Your Clear Vision’
(27:55) Learn how you can achieve every one of your goals (even if you don’t think it’s currently possible!)
Plus loads more!

Links and Resources: Website: www.bebrightlisa.com

Book: Find Your Clear Vision

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Episode Summary: In this episode of Practice Growth HQ I chat with Mike Wood about how to amplify your authority online through Wikipedia and media outreach.

Mike Wood is the Founder of Legalmorning, a full-service online marketing agency that offers content writing, Wikipedia editing, media outreach services, and more.

In this episode Mike talks us through the benefits of being featured on Wikipedia, and what you’ll need to do if you want to have your own Wikipedia page.

If you're curious about how Wikipedia can help to grow your practice, then you’ll definitely want to listen to this episode!

What you’ll learn:

(04:22) Mike gives us a quick overview of his entrepreneurial journey; going from side hustle to getting fired to jumping head first into digital marketing
(06:27) Mike shares the business case for Wikipedia and why Practice Owners should consider it as part of their branding strategy
(08:43) Learn how Google and Wikipedia work together to give users a good search experience
(09:40) Demystifying Wikipedia: Find out who qualifies and how to determine your eligibility
(11:20) Discover the first thing you need to do if you want to have your own Wikipedia page
(13:14) Mike unpacks the essential steps for using Wikipedia to your practice’s advantage
(15:55) What is Wikimedia Commons? Mike takes us through the foundation that controls Wikipedia
(17:23) How to contribute your work to Wikipedia (without getting penalised or black listed!)
(20:15) Why you should definitely consider correcting misinformation on Wikipedia as a way to start getting noticed by the platform
(24:21) Learn why strategic media outreach is an essential step towards Wikipedia inclusion (and a great thing to do for your business regardless!)
(27:28) Find out where to go if you want to be featured in reputable media sites
(31:51) Mike shares how he almost lost his business due to his personal life (and the biggest lesson he took away from his experience)
Plus loads more!

Links and Resources: Website: www.legalmorning.com

Episode Summary: In this episode of Practice Growth HQ we’re talking about ROI (return on investment) when it comes to digital marketing.

You’ll meet Len Ward, an accomplished entrepreneur and digital marketing expert. Len is the Founder of Ward Consulting; specialising in marketing ROI, customer acquisition costs, and marketing investment allocations.

In this episode Len discusses how to calculate the true ROI of your digital marketing campaigns and touches on the impact Artificial Intelligence is about to have when it comes to your business.

If you're spending money on digital marketing but aren't really sure if you’re getting a return on your investment, this episode is essential listening!

What you’ll learn:

(03:09) From Wall Street to Digital Marketing: Len shares his entrepreneurial journey
(05:58) The ROI Mirage: Debunking the biggest misconception in marketing
(07:41) How to master the metrics and figure out what your marketing ROI actually is
(12:05) The ROI Equation: How to calculate your ROI based on your annual revenue
(13:38) Unpacking the key role you play in your healthcare business's success
(17:43) Discover the true cost of acquiring patients and how to fill the holes in your sales pipeline
(21:14) How much are you spending to acquire each new patient? These numbers will surprise you!
(24:16) Learn about Len's expert approach to auditing sales pipelines in the current digital marketing era
(26:23) The future of marketing: Discover the only way to scale in a modern digital world
(29:19) Why marketing is essential for all healthcare practices as the landscape becomes even more competitive
(30:09) How AI and ChatGPT are about to change everything we thought we knew about digital marketing
Plus loads more!

Links and Resources: Website: https://ward.consulting

Episode Summary: In this episode of Practice Growth HQ we’re talking about all things business finances!

You’ll meet Ken Kaufman, who has served in CFO and President CFO roles in venture capital, private equity backed high growth organisations since 2004. Ken is also the co-author of ‘Financial Secrets to Grow Dental Organisations’, which he wrote with his daughter.

In this episode you’ll learn about clarity tools you can use to reduce anxiety around your business finances, the one major flaw if you’re letting your accountant make your financial decisions, and why you can’t just rely on accounting software to handle your numbers.

If you're ready to release the stress around your business finances pay close attention to this episode!

What you’ll learn:

(05:20) Ken shares his entrepreneurial journey and talks about his first business failure
(07:50) Ken unpacks the nine required clarity tools to decrease business anxiety around finances
(11:29) Discover the financial blind spots in your business that create a lack of clarity (and stress) with your finances
(14:31) What does horse racing have to do with the financial information in your business? Ken illustrates a financial lesson with a powerful analogy
(16:47) Don’t do this!: The one major flaw with having your accountant make all your business financial decisions
(20:22) Find out why it’s so important to step back and look at the big picture of your business finances before getting into the nitty gritty details
(24:29) Learn what the difference is between an accountant and a CFO
(26:40) Find out when it’s appropriate to start considering hiring a CFO (even if it’s only on a part-time basis)
(31:24) Discover why you can’t just rely on your accounting software to handle your numbers
(32:34) Learn why it’s essential to be able to forecast your cash flow for at least 90 days into the future
Plus loads more!

Links and Resources: Facebook: https://www.facebook.com/kenkaufman45

LinkedIn: https://www.linkedin.com/in/kennethkaufman/

Book: DEO's Financial Secrets to Grow Dental Organizations: The 9 Required Clarity Tools

Episode Summary: In this episode of Practice Growth HQ we’re discussing how to overcome big challenges in business by thinking more creatively.

You’ll meet Justine Flynn, Director and Co-Founder of Thankyou.Thankyou went from being a small startup to becoming one of Australia's leading social enterprises that has seen them raise over $17 million to impact the lives of people across 32 countries.

In this episode, Justine takes us through the evolution of Thankyou and unpacks the business challenges she’s had to go through in getting Thankyou products stocked in major retailers across the country.

Even if you don’t have any plans of growing a large organisation, you’ll still find plenty of inspiration in this episode!

What you’ll learn:

(04:47) Justine unpacks her entrepreneurial journey and the catalyst that led to the birth of Thankyou products
(09:49) From underdog to shelf domination: Justine shares the innovative idea that led to Thankyou’s first big breakthrough
(15:18) Discover how thinking outside the box got Thankyou's personal care range stocked in the nation's biggest grocery stores
(19:22) Justine takes us through the the biggest challenges the Thankyou brand has faced since launching
(26:19) Learn how Justine rallied her team to revive Thankyou despite being $1million in debt
(28:20) Surviving the storm: How Thankyou navigated COVID and conquering supply chain challenges
(31:08) Discover how Thankyou created a market-ready product in just 24 hours to meet soaring demand
(33:31) Learn about the game-changing deal that took Thankyou from debt to 8 million in the black during the pandemic
(37:29) Justine shares her best advice for practice owners currently facing business challenges
(39:12) How to know when to persist and when to surrender in the face of challenges
(43:35) Justine teases what’s next for Thankyou
Plus loads more!

Links and Resources: Website: www.thankyou.co

Instagram: @thankyouaus

Episode Summary: In this episode of Practice Growth HQ I speak with SEO expert Matt Hepburn about how healthcare practices can boost their visibility on Google with some very simple strategies.

Matt Hepburn is the founder of EMJ Media and the EMJ podcast and has over 13 years experience in search engine marketing, digital marketing and consulting. He's worked with various business enterprises, including; Manulife, John Hancock, Semrush, Commvault, and a whole bunch of others.

In this episode you’ll discover the power of video marketing for growing your business, how to dominate search results in your local area, and the number one marketing activity you should be doing every day in your practice.

If you’re ready to learn some simple digital marketing strategies to grow your patient database, pay close attention to this episode!

What you’ll learn:

(04:32) How to rise above your competition on Google - why SEO is so critical to business success
(07:38) Why video marketing on YouTube is a no-brainer (the business case you can't afford to ignore!)
(09:48) The Power Couple: How YouTube and Google work together to help you dominate local search results
(12:10) Discover simple ways to transform common questions into high-value content
(13:24) FAQ Schema: What is it and how can it help you rank higher in Google search results?
(18:20) How to get started with video marketing, even if you’re camera shy (it really doesn’t need to be complicated!)
(22:11) Podcast marketing: How being a guest on other people’s podcasts can help to explode your website traffic and business leads
(25:00) Why Google reviews are critical for your ranking in search engines
(28:12) Discover how optimising your website for SEO can help to boost your business visibility online
(33:39) The #1 marketing activity you should be focusing on in your business that will help you dominate on Google
(37:27) E-E-A-T: What does it mean and why does it matter?
Plus loads more!

Links and Resources: Podcast: https://emjpodcast.com

Episode Summary: In this episode of Practice Growth HQ we’re talking all about burnout, and how to avoid it by building self-care practices into your day.

You’ll meet Michelle Dickinson, a Workplace Resilient Strategist, a TEDx speaker, and the published author of a memoir called ‘Breaking Into My Life’. Michelle is on a mission to help people preserve their emotional wellbeing so they don't hit burnout.

In this episode Michelle shares the importance of starting each day with some self-care, why a poor mindset can spell trouble for your business, and how to show up each day as your best self.

If you're skeptical about how critical self-care is for your business, this episode will prove to be thought-provoking!

What you’ll learn:

(02:46) Michelle reflects on the TED talk that served as a turning point in her life, propelling her career in a new direction
(04:05) Discover the power of reviewing your day and how it can enhance your sense of wellbeing
(06:29) Learn how a simple shift in mindset can help you bring your A-game to everything you do
(07:21) Find out why establishing a positive morning routine can be the key to a fulfilling day
(11:02) Discover why adopting a victim mentality can be a self-defeating trap that drains you of the resilience needed to succeed
(14:28) Learn why pinning your happiness on external circumstances is a recipe for disappointment
(17:48) Embracing Life's Imperfections: Why Michelle wouldn't change a thing
(20:33) Getting back to basics: Rediscover the importance of getting good sleep, eating well and exercising
(24:06) Why having hobbies beyond work is key to achieving a balanced, healthy mindset
(26:11) Learn how to develop a tailored self-care routine that works best for you
Plus loads more!

Links and Resources: LinkedIn: Michelle E. Dickinson

Episode Summary: In this episode of Practice Growth HQ I chat with Matt Sitter about how to embrace your inner CEO (yes as a practice owner you ARE something of a CEO!).

Matt Sitter is the CEO of Advantage Foundry Network, a company that has created a curated community of CEOs and Leaders with diverse experience, expertise and perspectives.

In this episode you’ll learn the biggest challenges practice owners face as the leaders of their business, why it’s critical you learn how to manage your team effectively, and how to optimise your time to get the biggest return on investment.

If you're interested in learning more about how to be a better leader, you’ll want to take notes during this episode!

What you’ll learn:

(03:27)Matt shares his personal journey as an entrepreneur and the significance of cultivating a strong network
(06:23) Embracing your inner CEO: Why it pays to play to your unique strengths
(07:45) Discover the biggest challenges practice owners face as the leader of their business
(10:38) Learn why it’s critical that practice owners learn how to manage their team more effectively
(13:51) Story time: How small gestures can prompt dramatic shifts in your team’s performance
(15:13) Maximising your time: How to get optimal return on investment
(18:36) Discover why it’s risky to be your practice’s lead revenue generator
(22:00) How to leverage your external network to grow your practice
(25:42) Matt explains the human network within an organisation
Plus loads more!

Links and Resources: Website: https://www.afn.global/

LinkedIn: https://www.linkedin.com/in/mattsitter/

Episode Summary: In this short and snappy episode of Practice Growth HQ I share the surprising power of celebrating your business wins, no matter how small.

Believe it or not, by taking the time to celebrate small and big wins with your team, you can drive practice growth and boost team productivity.

In this episode I share why, how and when to celebrate and how you can expect your practice to grow by taking the time to reflect on what your business has achieved.

If you’re intrigued to learn more about the power of celebration, don’t skip this episode!

What you’ll learn:

(00:55) Discover the hidden costs of constantly focusing on the future
(01:30) Story time: I share the surprising lesson I learnt on staff morale as a former government employee
(03:08) The business benefits of celebrating: Why recognising success matters
(04:24) The myth of perfect performance (why striving for 100% from your team is a losing battle)
(05:11) Discover how celebrating helps to foster pride and belonging in your team
(05:44) Learn about the power of your ‘RAS’ and how it can help you identify more to celebrate
(08:44) Finding time in your regular work routine to celebrate successes with your team
(10:05) Celebrating in style: How themes can help your team connect and unwind

Links and Resources: Website: https://www.anguspryor.com

Episode Summary: In this episode of Practice Growth HQ I speak with John Connor, the Co-Founder of ExtrasJar, a company on a mission to shake up the insurance industry.

ExtrasJar offers innovative health and pet extras investment solutions designed with the customer in mind. The company is passionate about providing a better way for you to protect your whole family, and your wallet.

In this episode you’ll learn more about how ExtrasJar works, the main differences between ExtrasJar and micro-investing platforms, and how to decide if ExtrasJar is the right product for you or your patients.

If you’re interested in learning more about ExtrasJar and how it could benefit your patients, don’t skip this episode!

What you’ll learn:

(04:08) John gives us a quick overview of his entrepreneurial journey and what led him to launch ExtrasJar
(06:14) John tells us more about his industry-disrupting insurance product and how it works
(08:14) Discover why ExtrasJar outshines traditional health insurance extras cover
(10:46) Tailored healthcare coverage: How ExtrasJar lets you customize your health fund
(13:58) Exploring the potential risks and limitations of ExtrasJar
(16:04) Is ExtrasJar right for you? Evaluating the benefits versus your current health insurer
(18:08) Learn what sets ExtrasJar apart from other micro investing platforms
(19:10) A simple way to let your patients know about ExtrasJar
(21:24) John unveils a brand new pet insurance product set to launch soon
Plus loads more!

Links and Resources: Website: https://extrasjar.com/

Episode Summary: In this episode of Practice Growth HQ I chat with Michelle Maidenberg about the importance of mindfulness and how it can help healthcare professionals build their businesses.

Michelle Maidenberg has a PHD and Masters in Public Health, she’s the Co-Founder and Clinical Director of non-profit Thru My Eyes, and the author of ‘Ace Your Life: Unleash Your Best Self and Live the Life You Want.’

In this episode, you’ll learn why all healthcare professionals should develop a mindfulness practice, and how mindfulness can help you make better decisions in business and grow your business faster.

If you’re feeling skeptical about how mindfulness can be applied to a business setting, this episode will give you a new perspective.

What you’ll learn:

(08:18) The surprising strength in vulnerability: How simply asking for help can dramatically change your life
(12:00) Dispelling the myths surrounding mindfulness: What is it, really?
(14:55) How cultivating mindfulness can benefit your business
(17:43) How to know if you’re ‘stuck’ (and more importantly, what to do about it)
(20:14) How writing your own obituary can help you live a more meaningful life
(23:30) Mindfulness in Action: The scientific evidence behind better decision-making
(27:05) Learn how you can start to develop a mindfulness practice (even if you’re a super busy healthcare professional)
(31:42) The power of personal values: How to uncover and utilise your core values when making business decisions
(35:00) Why it’s vital to align your actions with your values in both business and personal settings
Plus loads more!

Links and Resources: Website: https://www.michellemaidenberg.com

Book: Ace Your Life: Unleash Your Best Self and Live the Life You Want

YouTube: https://www.youtube.com/@DrMichelleMaidenberg/videos

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Episode Summary: In this episode of Practice Growth HQ I chat with Alex Minor about why healthcare professionals need to get on board with video marketing to grow their practices.

Alex Minor is the Video Marketing Strategist behind Eye AM Media, a company that produces video content for service-based businesses, helping you to create more visibility online.

In this episode you’ll learn why video is such a powerful way to market your business, the dos and don’ts of producing high-quality video, and how you can get started producing engaging content and attracting an audience.

Even if you’re dead against getting on camera, give this episode a listen for a fresh perspective on video marketing and how you might use it to grow your practice.

What you’ll learn:

(05:47) The Case For Video: Why healthcare professionals need to jump on this untapped marketing opportunity
(08:59) The first steps you can take to get started with video marketing (it doesn’t have to be difficult)
(10:00) Why it’s important to get some help producing your video content (you don’t need to learn everything yourself)
(14:18) Learn the biggest mistakes business owners make when producing video content
(16:54) The first thing you should invest in if you want to get started producing high-quality videos (Hint: it's not a new camera)
(19:53) Alex shares what exactly you should be looking for when buying equipment to produce videos
(20:55) Why it’s important not to get caught up in all the gear and neglect the most important aspect of your video - your content
(22:41) Discover a simple trick to finding the best angle for your videos
(26:24) Find out why the first few seconds of your video are critical to grabbing the attention of viewers
(29:14) Alex shares his best tips on how to create great content for your audience and keep them coming back for more
(33:16) Hiring a professional content team: How to find the right team to help you produce quality video content
Plus loads more!

Links and Resources: Website: https://www.eyeammedia.com/

LinkedIn: https://www.linkedin.com/in/alexminor/

Instagram: https://www.instagram.com/thealexminor/

Episode Summary: In this short and sweet episode of Practice Growth HQ I share my best secrets on applying for and winning awards for your business.

Landing business awards and being recognised in your industry is a powerful way to grow your practice and build trust with prospective patients.

In this epsiode I share four reasons why every practice should be applying for business awards, and how to apply to give yourself the best chance of winning.

If you’re interested in learning how to build authority for your business through awards, pay close attention to this episode!

What you’ll learn:

(01:32) How receiving awards can actually help to grow your practice and increase your patient database
(02:45) Discover how an award can unlock the power of pride and unity within your team
(03:38) Learn how awards can actually increase the perceived (and literal) value of your business
(04:19) The surprising fourth benefit to applying for a business award (this one even caught me off guard!)
(05:24) Local, state, national: Discover all the types of business awards you can apply for
(07:14) Setting your practice up to win: The application process
(08:18) Why spending some time and money on your application is a worthwhile investment
(10:08) Get your team involved: Why applying for awards doesn’t need to be a solo undertaking
(11:25) My secret tip that will dramatically increase the chances of you winning any award you apply for!

Links and Resources: Website: https://www.anguspryor.com

Episode Summary: In this episode of Practice Growth HQ, I speak with Efficiency Coach Liz Fleming about the power of outsourcing when it comes to increasing efficiency in your practice.

Liz Fleming is a business coach and grant writer for small businesses. With a background in Finance, Liz’s passion for helping small business owners with their finances led her to launch her business, The Efficiency Coach.

In this episode, you’ll discover more about the power of outsourcing, and how it can help you get more of your time (and sanity) back, as well as the many small business grants available in Australia today.

If you’re burning the candle at both ends in your business, it’s time to start outsourcing - so make sure you check out this episode!

What you’ll learn:

(03:34) Liz shares her entrepreneurial journey and what led her to start her business, The Efficiency Coach
(08:20) Liz shares the key business advice she would give herself if she were just starting out in business
(12:06) Discover the #1 challenge business owners face when it comes to efficiency (and a simple way to overcome it)
(19:29) Liz shares how she helps her clients get back more time and space in their days, dramatically lowering the daily stresses of being a small business owner
(20:19) Expect, Inspect, Accept: Learn a delegation model that even perfectionists can get behind!
(21:58) What should you outsource first in your business? Liz shares the advice she gives to all her clients
(25:13) Staff Skill Audit: Are you under-utilising your team?
(27:11) Free money! Liz shares how she helps her clients win business grants
(29:57) How to shortcut your search when looking for a business grant to apply for
(31:46) Discover the benefits of working with a professional writer to increase your chances of landing a business grant
Plus loads more!

Links and Resources: Website: www.theefficiencycoach.com.au

Episode Summary: In this episode of Practice Growth HQ, I chat with Peter Yawitz about the importance of communicating effectively with your patients.

Peter Yawitz is the President of Clear Communication and founder, host, author, and advice columnist at Advice from Someone Else's Dad. He has been a communication coach, consultant, teacher, and facilitator for global companies for over 30 years.

In this episode, you’ll learn why it’s important to treat your patients as people if you want to grow your practice, how to communicate more effectively with your patients, especially around conversations that involve money, and why an authentic and compassionate approach is best.

If you’re curious about how much of a difference clear communication could make to patient retention you’ll definitely want to listen to this episode!

What you’ll learn:

(07:02) Peter shares his own health struggles and how they inspired him to dive deeper into communication styles
(14:04) Fostering the Doctor-Patient Connection: How to communicate with your patients more effectively
(17:31) The vital role authenticity and compassion play when it comes to patient communication
(20:49) Why it’s important to consider the physical position of your patient when you want to have important discussions about their treatment
(22:21) How to make your patients feel more comfortable when having conversations around money
(24:32) Building stronger relationships with your patients through purposeful small talk
(27:43) Peter tells us about his book, ‘Flip Flops and Microwaved Fish: Navigating the Dos and Don’ts of Workplace Culture’
(29:50) Workplace etiquette: How to know what’s appropriate and what’s not appropriate at work
Plus loads more!

Links and Resources: Website: www.peteryawitz.com

Book: Flip Flops and Microwaved Fish: Navigating the Dos and Don’ts of Workplace Culture

Episode Summary: In this episode of Practice Growth HQ, we’re talking all things business branding.

You’ll meet Jaci Russo, the Co-Founder, and CEO of brand Russo, a strategic branding agency. Jaci has more than 25 years of experience working with clients across multiple categories and disciplines as a Brand Strategist.

In this episode, you’ll learn what the real definition of branding really is, the benefits of creating a memorable brand for your business, and Jaci’s four-step process for building a brand.

If you’re losing patients to other practices, this episode could provide the ‘aha’ moment you’ve been waiting for.

What you’ll learn:

(07:56) Jaci shares her entrepreneurial journey and why she’s so passionate about branding
(10:38) What is branding exactly? Jaci breaks down the definition and why consumers buy from certain brands over others
(14:25) Discover why practice owners need to take their branding seriously (and what happens when you don’t)
(18:42) Learn why blending in with your competitors could spell the death of your business
(24:16) Discover the tangible benefits of creating a memorable brand for your practice
(27:10) Jaci shares her simple four-step process for creating a great brand
(35:21) Learn how to differentiate your business from your competitors even if your services are the same as everybody else
(39:46) Discover why your marketing messaging should be all about your patients and not you
(42:24) Find out why you shouldn’t offload your marketing to your practice manager
And loads more!

Links and Resources: Website: www.brandrusso.com

Book: He Said She Said Branding

Online Branding School: www.brandstateu.com

He Said, She Said: Branding

Episode Summary: In this episode of Practice Growth HQ I chat with Caryn Kopp about how you can grow your network and increase referrals for your practice.

Caryn Kopp is the “Chief Door Opener” at Kopp Consulting, helping her clients land more meetings with their best prospects. She’s also a best selling author, internationally recognised speaker and an expert in business development.

In this episode you’ll learn the “5 planks” for opening doors in your business, the key difference between sales messaging and marketing, and the importance of having a well-crafted networking blurb.

If you’d like to know how to build relationships with more practitioners so that you can increase referrals to your practice, don’t miss this episode!

What you’ll learn:

(07:31) Why healthcare professionals need to be able to “open doors” (even if you’ve got a full schedule of patients)
(10:41) How to know if you’re networking with the right people (lots of health professionals get this wrong)
(15:00) Caryn unpacks the “5 planks” to opening doors for your business
(16:56) Discover the key difference between sales messaging and marketing messaging
(23:12) Networking blurbs: What are they and how will they help grow your business?
(24:00) The Gap Method: How to explain your point of difference to your referrers
(29:36) Why your patients don’t really care why you’re different (and what they really care about instead)
(31:55) The critical importance of choosing language that your target market understands and connects with
(33:31) How to handle any objections with ease before they come up with new prospects
(37:16) What to do if you’re responsible for business development in your practice and you aren’t really sure what you’re meant to be doing
(40:31) How to nail the execution and get what you want when you follow up with your prospects
Plus loads more!

Links and Resources: Website: www.koppconsultingusa.com

Book: Biz Dev Done Right

Biz Dev Done Right: Demystifying The Sales Process And Achieving The Results You Want

Episode Summary: In this episode of Practice Growth HQ we’re talking about toxic workplaces. You’ll discover the crucial role practice owners play in ensuring a healthy work environment for your employees.

In this episode you’ll meet Erin Longmoon, Founder of Zephyr Connects. Erin started her company to eradicate toxic workplaces by connecting great small businesses with great employees.

In this episode Erin shares the key characteristics of a toxic workplace, how to have insightful conversations with your employees, and how to create a workplace culture where employees feel seen and heard.

If you're struggling to retain your team members, this conversation is essential listening!

What you’ll learn:

(04:50) Erin shares some of her career background and how she came to be so passionate about eradicating toxic workplaces
(11:26) Discover some quick interior design tips all healthcare professionals should know
(16:17) Learn the key characteristics of a toxic workplace and how to recognise if it’s a problem in your organisation
(19:20) Discover the awful side effects of a toxic workplace (and what you can do about it before it gets out of hand)
(23:38) Find out why it’s so crucial for practice owners to regularly keep their finger on the pulse of what’s going on inside their organisation
(25:12) Learn some simple, practical steps you can take to ensure you know how employees are feeling about working for your business
(28:23) How to create a culture where employees feel seen and heard (your employees will thank you for doing this)
(30:51) How to be an effective leader of your organisation even if you feel like there just aren’t enough hours in the day to talk to your team
(35:01) Discover why it’s so important to pay attention to what’s not being said when speaking with your team
(36:32) Erin shares her best tips for recruiting employees that perfectly align with your company’s values
Plus loads more!

Links and Resources: Website: www.zephyrconnects.com

Episode Summary: In this episode of Practice Growth HQ you’ll meet Julian Muldoon, Director and founding partner of 1Group Property Advisory.

Being a buyer's agent and studying financial planning in his early years, Julian sought to enter the property industry with a business that would do things differently.

In this episode, I talk to Julian about the common mistakes health professionals make when choosing a site for their practice, the pros and cons of leasing versus buying a site, and the tradeoff between foot traffic and price.

If you’re searching for the perfect location to open your own practice, don’t sign anything before listening to this episode!

What you’ll learn:

(06:34) What inspired Julian decide to strike out on his own and launch his business 1Group Property Advisory
(09:18) Discover the potential pitfalls when it comes to finding a great property deal
(14:31) Learn why convenience should NOT be your #1 criteria when sourcing a location for your practice
(15:15) Find out what happens if a heap of competitors open up practices in your business’s neighbourhood
(18:32) Learn what criteria you’re looking for when searching for the perfect site to open your practice
(20:49) Discover why it’s so difficult to find a site for a veterinary clinic
(23:30) Find out which healthcare profession is the most difficult to move
(30:00) How to identify the tradeoff between potential foot traffic and price of the premises
(35:31) Learn the importance of education during a negotiation and identifying a viable deal
(39:24) Julian shares the biggest property horror stories he hears in his line of work
Plus so much more!

Links and Resources: Website: www.1group.com.au

Book mentioned: The 15 Commitments of Conscious Leadership

The 15 Commitments of Conscious Leadership: A New Paradigm for Sustainable Success

Episode Summary: In this episode of Practice Growth HQ you’ll meet Julie Bee. Julie is an award winning entrepreneur, compassionate and empathetic leader and engaging storyteller.

She has spoken for over 14 years on the topics of leadership management, employment, and employee engagement. Her forthcoming book, ‘The Business Owners Guide to Burnout’ is scheduled to hit bookshelves in early 2024.

In this episode, I chat with Julie about the issue of burnout and how it can dramatically affect your quality of life. You’ll learn what burnout actually is and how it can sneak up on you, who to turn to when you’re dealing with burnout, and how you can recognise the signs of burnout before it takes hold.

If you’re hitting all your goals but it all feels a bit meaningless, this episode could be eye-opening!

What you’ll learn:

(04:55) Discover what burnout is and how it can sneak up on you if you’re not careful
(10:45) Julie shares the very first thing you should do if you suspect you’re dealing with burnout
(11:30) Learn the most powerful thing you say to a high achiever who is suffering from burnout (it’s a very simple sentence!)
(12:50) Find out why you’re feeling empty even after achieving so many of your goals
(14:00) Discover the critical importance of vulnerability when you’re in the thick of burnout
(17:01) Julie shares her tips on who to turn to for support when you’re dealing with burnout (hint: it’s not necessarily who you think!)
(21:13) Learn the truth about therapy and counseling services
(24:15) Julie shares her best tips on what you can do to prevent burnout from taking hold
Plus so much more!

Links and Resources: Website: www.thejuliebee.com

Episode Summary: In this episode of Practice Growth HQ I speak to Michael Ceely, a licenced psychotherapist with multiple online practices. He's also the Founder of the Mens Therapy Directory, a website dedicated to men's mental health, and a former competitive cyclist.

In this episode we discuss how to develop a growth mindset so that you can uplevel your business, we talk about Michael’s own journey of practice growth, as well as the business lessons he learnt from his time as an elite competitive cyclist.

If you’d like to learn some simple strategies to develop a mindset focused on practice growth, you’ll really enjoy this conversation!

What you’ll learn:

(10:06) Michael shares the business lessons he learnt from his early days as a competitive cyclist
(13:57) Michael tells us about setting up his first practice as a psychotherapist
(15:07) Discover why Michael decided to pivot from counselling teenage clients to working with athletic men dealing with anxiety
(16:42) Learn the pros and cons of niching down in your business
(19:40) Find out why it's better to be a specialist than a generalist when it comes to practice growth
(22:11) Discover the key marketing strategies that helped Michaels practice to grow
(24:23) Learn what marketing activities Michael decided to outsource so that he could free up his time to focus on growing the business
(26:52) Discover a powerful software for healthcare professionals that can help to automate your business
(31:09) Want to be a high performer? Listen to these tips
(35:30) Michael shares s simple strategy for dealing with isolation and burnout in your career
(45:30) Find out how you can take some off the pressure off yourself (especially if you have perfectionist tendencies)
Plus loads more!

Links and Resources: Website: www.michaelceely.com

Mens Therapy Directory: https://www.menstherapydirectory.com

Episode Summary: In this episode of Practice Growth HQ I have a very interesting conversation with Dr. Stacey Francis.

Dr. Stacey is a Chiropractor, Kinesiologist and a Nutritional Consultant who takes a holistic approach to helping you optimize your health and reduce inflammation in your body naturally. She’s also the author of her book, ‘The Supercharged Method: Your Transformation from Fatigued to Energized.’

In this episode Dr. Stacey shares what led her to start exploring the world of functional medicine, a simple way to eliminate fatigue and brain fog, and the story of her own entrepreneurial journey.

If you're tired of running on empty every day then you’ll definitely want to listen to this episode!

What you’ll learn:

(06:06) Dr. Stacey shares the wake up call that led her to start investigating autoimmune disorders and begin the process of healing her body
(07:57) Functional Medicine: What is it and why should all busy entrepreneurs be aware of it?
(11:10) Dr. Stacey outlines the big difference between a functional doctor and a regular GP
(16:22) Discover the #1 cause of fatigue, brain fog and inflammation in your body (and what you can do about it)
(18:00) Find out how to fuel your body properly (it’s way simpler than you might think!)
(20:47) Learn the power of one ingredient foods and why you need to be eating more of them
(24:13) How to beat sugar cravings when you’ve got a packed schedule and are running on little sleep
(27:07) Dr. Stacey shares the catalyst that led her to start her own practice in 1999
(29:10) Dr. Stacey reflects on her very early days in business and looks back at how far she’s come
(33:12) Discover an untapped passive income opportunity for dentists
(37:50) Dr. Stacey shares her best health tips for busy practice owners who want to grow their businesses
Plus loads more!

Links and Resources: Website: www.specificwellness.com

Email: info@specificwellness.com

Episode Summary: In this solo episode of Practice Growth HQ, I share 5 powerful strategies to show up as your best self even when it feels like everything sucks in your business.

I get a little vulnerable in this episode, and unpack what 2022 was like for my own business, as well as the highly practical steps you can take to shake yourself out of a business funk.

If you’re having a bad day, week, or year and things aren’t going as well in your business as you had hoped, this episode is essential listening.

What you’ll learn:

(01:02) The most common things that go wrong in business (we’ve all been here!)
(01:26) Discover the #1 factor that will determine whether a business grows or not (this is key)
(01:56) Reviewing 2022: I look back at how my own business has fared this year and reveal the triumphs as well as the challenges
(03:45) Learn how to show up as your best self at work (even when it feels like everything is going wrong)
(04:07) Discover how the first hour of each morning can have a dramatic effect on the rest of your day
(06:43) Find out why emotional support and seeking help from others is critical for business success
(09:20) Discover the surprising impact an unrelated hobby can have on your business mindset
(11:34) Learn why investing in coaching is the fastest way to grow your business
(13:22) Systems and Procedures: If an employee got hit by a bus tomorrow, would your business be able to operate as normal?
Plus loads more!

Links and Resources: Website: https://www.anguspryor.com

Episode Summary: In this episode of Practice Growth HQ I chat with ex footballer Simon Madden about the 12 commandments for organisational success.

Simon has a unique outlook on what it takes to be successful. He played 378 games for the Essendon Football Club, was Victorian and club captain, played in two premiership teams, and was selected All Australian on multiple occasions.

Not content just to be known as an elite athlete, Simon has continued to build his professional skills. He has held management positions helping build small, medium and large organisations to achieve their goals. Simon has been consulting since 2008.

If you’re curious about what the 12 commandments of organisational success are, and how you can apply them to your business, you’ll want to pay close attention to this episode.

What you’ll learn:

(07:29) Simon shares timeless life lessons picked up from decades in the thick of football politics
(11:42) Simon gives us a rapidfire overview of the 12 commandments for organisational success
(12:41) Discover the critical importance of clarity in your business (and in your life!)
(14:49) Simon shares the best action step you can take if you want more clarity in your business
(19:02) Learn why clarity in job descriptions is crucial for smooth business operations
(21:50) Discover the key difference between patient ‘customers’ and patient ‘clients’ (and why it matters)
(24:47) Learn how to set effective short term and long term goals for your practice
(27:45) Don’t know what you want? How to make clear decisions on where you want to go with your business
(31:12) Discover what happens when you’re not clear about the challenges you face in your business
(33:44) Simon shares his best tips on how to gain an edge over your competitors
(36:58) Learn why who you cooperate with in business is important for gaining the business outcomes you want
Plus loads more!

Links and Resources: Website: www.simonmadden.com.au

Episode Summary: In this episode of Practice Growth HQ, I continue my fascinating conversation with pricing expert Janene Liston about the psychology of pricing.

Janene is a highly trusted pricing consultant and business coach working with small businesses, startups and entrepreneurs, across industries and across the globe.

She is a certified pricing professional, who's been helping businesses improve pricing and profits for over 25 years.

In this episode we discuss how consumers behave around certain numbers, how much notice you should give patients when you raise your prices, as well as how to communicate a price increase clearly and effectively.

If you’re waiting for permission to raise your prices, you’ll love part two of this conversation!

What you’ll learn:

(02:09) The psychology behind the numbers in your prices and how they influence consumer behaviour
(06:45) Janene shares ‘when’ and ‘how’ you should raise your prices
(07:40) Discover the importance of setting, getting, and managing your prices
(13:05) Janene dives deeper into how to effectively manage your pricing
(16:21) How much notice should you give your patients when you raise your prices? Janene shares her thoughts
(18:22) Learn how to communicate your price increases clearly and professionally
(22:36) Discover the most common excuses business owners use for not raising their prices
(24:03) Find out when the best time is to raise your prices
(27:01) Profit impact calculator: The dramatic difference a 10% increase or decrease in pricing has on your bottom line
Plus loads more!

Links and Resources: Website: www.thepricinglady.com/goodies

LinkedIn: https://www.linkedin.com/in/thepricinglady/

Episode Summary: In this episode of Practice Growth HQ, I talk about a most unusual topic that applies to everyone. It’s the topic of pricing.

You’ll meet pricing expert Janene Liston. Janene is a highly trusted pricing consultant and business coach working with small businesses, startups and entrepreneurs, across industries and across the globe.

She is a certified pricing professional, who's been helping businesses improve pricing and profits for over 25 years.

In this episode we discuss why getting your pricing right is essential for business success, how you can price your services based on the value you provide, and how to charge more at your practice even if you offer the same services as everyone else.

If you want to know how you can price to maximise profits, you’ll really enjoy part one of this fascinating conversation!

What you’ll learn:

(07:19) Janene shares how she ended up as working as the ‘pricing lady’
(09:58) Discover why getting your pricing right is critical for practice success
(14:00) Find out why pricing is the untapped profit lever in your business
(15:40) Value based pricing: A simple strategy to help you determine your service pricing
(19:46) Learn how to differentiate yourself from other service providers so that you can charge more
(22:15) The pitfalls of charging too little for your services and attracting the wrong kind of clients into your practice
(24:00) How to change the perception of value for customers, even if you’re offering the exact same services as your competitors
(25:17) Janene unpacks the 5 simple steps you need to take to develop a strong pricing strategy
(31:30) Discover how branding influences price perception
(38:29) Learn how to handle pricing for unusual or custom service requests
(42:17) Should service professionals put prices on their website? Janene shares her thoughts!
Plus loads more!

Links and Resources: Website: www.thepricinglady.com/goodies

LinkedIn: https://www.linkedin.com/in/thepricinglady/

Episode Summary: In this episode of Practice Growth HQ I chat to Dr. Steven Kupferman about The Great Resignation, and how practice owners can start outsourcing offshore to reduce their biggest expenses.

Dr. Steven Kupferman is the Co-Founder and Chairman of MedVA, an agency providing virtual healthcare assistants around the world. Steven holds medical and dental degrees from the Harvard School of Dental Medicine and UCLA’s David Geffen School of Medicine. He has nearly two decades of experience in the healthcare industry.

In this episode Steven shares how The Great Resignation led him to create MedVA, the benefits of hiring offshore, and why every practice owner needs to consider building a partially remote team.

If you're intrigued about how you could possibly use offshore employees in your business, you’ll find some gold in this episode!

What you’ll learn:

(06:41) How steven’s hunger for knowledge led him into Max Facts
(08:29) Discover the key connection between business and marketing skills and providing the best care for your patients
(10:55) Steven shares a different perspective on how you should look at the biggest expenses in your practice, staffing
(12:54) How problems with staffing at Steven’s practice led him to create MedVA
(15:36) Learn why Steven tapped into the healthcare professional network in the Philippines to help him grow his business
(18:22) Find out how you can easily manage time zones with a partially remote team
(21:04) Discover which parts of your business you can outsource to offshore employees
(23:57) Sick of marketing? Learn about the marketing tasks you can outsource overseas
(30:27) Interested in outsourcing offshore? Here’s how MedVA works
(31:54) Why outsourcing may be essential: Discover why more and more business owners are turning to overseas markets to staff their businesses
Plus loads more!

Links and Resources: Website: www.medva.com

Episode Summary: In this episode of Practice Growth HQ Karen Hillen and I discuss the importance of people management as a Practice Owner.

Karen is a virtual HR Manager with over 30 years of experience in Human Resources. She’s also a regular contributor to Dental Edge magazine.

In this episode, Karen shares her insights about proactively managing your employees, so that you can get the best out of your people. She also unpacks the importance of having robust policies and procedures in your business.

If you’re struggling to attract and retain good employees, you’ll want to pay close attention to this episode!

What you’ll discover: * (07:33) Find out why Karen only works with employers who take a proactive approach when it comes to looking after their employees * (10:21) Karen shares her insights on why it has become so difficult to find good employees in the current job market * (13:17) Got underperforming employees on your team? Find out what you can do about it * (16:34) Discover why its critical to avoid demotivating your best team members * (18:02) Learn a super simple technique to find out what truly drives your employees * (20:22) Karen shares her top tips for uncovering what your employees are looking for from their employment with you * (25:41) Bonus resources and tools that can help you get to know your employees better * (32:32) Discover why employment contracts are vital for both employers and employees (and what happens when they’re not in place) * (38:22) Find out the most common questions Karen’s clients ask when they work with her * Plus loads more!

Links and Resources:

Website: www.myhrp.com.au

Episode Summary: In this episode of Practice Growth HQ, my guest Morne Smit and I discuss how to build a multi-million dollar healthcare business.

Morne has a postgraduate degree in Marketing and Economics, and has spent years in the business planning, budgeting and management space. He has a passion for codifying best practices and coaching teams for peak performance.

In this episode Morne takes us through where to begin if you’re looking to grow your practice and take it to a higher level financially. He also shares insights around where health professionals are going wrong and why the key to success lies in narrowing your focus.

If you want the exact steps to skyrocket your business sales and profits, this episode is for you!

What you’ll learn:

(06:04) Want to grow your business into 7 figures? Morne shares what you need to do before you can start to scale
(12:24) Discover why simply being good at your profession isn’t enough if you want to build a big business
(14:18) Find out how a struggling legal practice came up with an innovative way to grow 4X their business
(18:13) Discover why the key to business success lies in narrowing your focus
(24:29) Morne unpacks how to create a repeatable selling system to skyrocket your sales
(33:15) Experience marketing: What can piano giant Steinway teach you about marketing your healthcare practice?
(38:54) Net Promoter Score: What is it and why is it important?
(40:44) Learn how to create an ‘11-star’ experience for your patients (the cheapest marketing method you can implement!)
Plus loads more!

Links and Resources: Website: www.emersesales.com

Episode Summary: In this episode of Practice Growth HQ we discuss the fine art of listening to your customers, and how it can exponentially grow your business.

You’ll meet Frederick Dudek, author of ‘Creating Business Superfans’. In this episode Frederick shares his insights on improving customer retention in your business through stronger relationships, and the power of recognition in your network.

If you’re eager to learn how you can keep more of your existing patients while increasing revenue, take notes as you listen to this episode!

What you’ll learn:

(07:10) Frederick unpacks the fine art of listening to your customers and shares how can it help you grow your business
(13:10) Discover why learning more about your customers will keep them returning to you again and again
(17:10) Learn simple techniques for dramatically increasing customer retention
(19:26) Business Superfans: Find out what inspired Frederick to write his book plus a breakdown of each chapter
(22:02) Your THREE Groups: Employees, Customers, and Business Alliance Partners. Find out how they work together to make your business a success
(25:18) Learn how to build bi-directional relationships with your business alliance partners (and why it’s so important)
(27:01) Discover how an overpriced steak turned Frederick into a superfan of his local butcher (and how you can apply these same principles to your own practice)
(31:14) Learn why giving your customers more is the most cost-effective marketing you could ever invest in
(36:09) Why it’s important to treat your employees as well as you’d like them to treat your customers
Plus loads more!

Links and Resources: Website: www.businesssuperfans.com

Buy the Book: Creating Business Superfans

Episode Summary: In this episode of Practice Growth HQ, we’re talking about your business finances as a new practice owner and what you need to be aware of if you want your new practice to thrive.

You’ll meet Michael Dinsio, a Dental Practice Management Consultant who has helped hundreds of doctors in the dental and veterinary fields create the practices of their dreams.

In this episode Michael unpacks business finances for both startups and those looking to acquire an existing practice. He also unpacks the two major reasons new practice owners struggle in their first few years of doing business.

If you’re thinking about opening your own practice in the near future, this episode is essential listening!

What you’ll learn:

(06:11) What led Michael into consulting and why he’s so passionate about helping Dentists grow their practices
(11:00) The biggest hurdles most health professionals face when getting into practice ownership
(13:52) Why it’s critical to understand your financial position before acquiring an existing practice or launching a startup
(17:56) The hidden costs you need to be aware of as a new practice owner
(22:29) Michael shares his best financial tips for practice owners, no matter what industry you’re in
(29:20) Discover why Michael recommends doing your own books as a new practice owner
(32:06) Learn what to do when business is NOT going well (no matter how long you’ve been in business, you’ll want to listen to this part!)
(41:39) Find out how a secret shopper could save your business
(44:30) Michael shares his final tips for health professionals thinking about getting into practice ownership
Plus loads more!

Links and Resources: Website: www.nxlevelconsultants.com

TED Talk: https://www.youtube.com/watch?v=qkU3uwWyAn8

Episode Summary: In this episode of Practice Growth HQ you’ll meet Julie Noonan, an executive coach and strategic change consultant who specialises in helping mid to senior level leaders remain relevant in today's constantly changing business environment.

Julie and I are talking all about change in this episode; including changes in technology, generational change, and industry change.

During this conversation, Julie shares her observations on how different people have adapted to all the changes brought on by the pandemic, how you can adopt a ‘Reverse Mentoring’ approach in your business, and why it’s so important as a practice owner to ‘know enough to be dangerous’.

If you're interested in learning how to stay relevant as a leader, you’ll find this episode very interesting!

What you’ll learn:

(08:23) How the impact of all the change that has occurred over the last few years has affected people
(09:32) Julie’s Observations: The different ways certain nations have coped with the effects of change
(13:09) Discover how to manage change in your industry and focus on what’s really important
(16:59) Learn why it’s important to know just enough to be dangerous in all areas of your business
(19:05) Find out how to have a positive impact in your business and utilise your employees well
(22:32) Reverse Mentoring: What is it and how can it influence your practice?
(26:29) Learn how Julie adapts her coaching style for smaller organisations like healthcare practices
(30:23) Discover how to initiate difficult conversations about change in your workplace
(32:38) Telltale signs the culture in your business is not in good shape (and what you can do about it)
(39:24) Learn why managing yourself through change as a leader is getting more and more difficult (and what you can do to remain relevant as the world evolves)
Plus loads more!

Links and Resources: Website: www.jnoonanconsulting.com

Episode Summary: What would you do if you walked into your practice to find that you’d lost all of your company data? It’s every business owner’s worst nightmare, but thankfully there are steps you can take to arm yourself from cyber attacks and data breaches.

In this episode of Practice Growth HQ I chat with James Borg, the Founder and Managing Director of Teamwork Technology, an IT firm that provides cyber support to medical practices.

Listen to this episode to find out what happens when your business is under a cyber attack, the signs of ransomware you need to look out for, and how you can best protect your business from cyber threats.

If you’re still relying on basic anti-virus software in your business, you’ll want to take some notes during this episode!

What you’ll learn:

(05.39) James shares a cautionary tale about one of his clients who suffered a major data breach in his business (and how he helped the client recover)
(07.28) How does ransomware present itself in your business? James unpacks how cyber threats typically show up and what you need to look out for
(10.08) Discover the practical steps you can take to minimise your risk of ransomware attacks
(12.02) Can’t I just get insurance? Not necessarily. James outlines what protections you’ll need to have in place before you can get a cyber insurance policy
(13.25) Find out why IT protection is like doing taxes, and why you’re better off letting the professionals take care of your company data
(16.34) Learn what actually happens when you’re under an active ransomware attack
(19.29) Discover what kind of cyber protection your receive when your hire a company like Teamwork Technology
(25.06) Learn other cyber threats to be aware of so that you can keep your business data safe
(28.58) James shares his golden cyber security advice that all health professionals need to take seriously
(33.03) Discover 6 simple tips to protect your business from cyber threats
Plus so much more!

Links and Resources: Website: www.teamworktech.com.au

Email: hello@teamworktechnology.com.au

Phone number: 1300 456 901

Episode Summary: In this episode of Practice Growth HQ I chat with Dom Brightmon, a Maxwell Leadership Certified Coach, Speaker and Trainer, as well as best selling author of ‘Stay The Course: The Elite Performers 7 Secret Keys to Sustainable Success’.

Dom is also the host of the Going North podcast, a podcast committed to featuring authors from all around the world to promote the power of the written word and inspire listeners to publish books of their own.

In this episode we discuss the importance of self-leadership and how you can determine your self leadership style, how public speaking can help you become a more effective leader, and how Dom manifested his best selling books.

If you want to know how you can become a more effective leader in your practice, you’ll love this conversation!

What you’ll learn:

(05:54) How public speaking can help you become a more effective leader in your practice
(10:04) Self Leadership: What is it and why is it important?
(12:30) Discover how to determine your self leadership style
(14:00) The five questions Dom asks himself everyday to build self-awareness and give back to his community
(19:37) Introducing the Maxwell Leadership team, a group of coaches who speak, coach and train executives to be more effective leaders
(23:08) The number one question Dom asks his clients to help them reflect and identify their leadership style
(31:42) How Dom manifested his best selling book, after almost failing English at high school
Plus loads more!

Links and Resources: Website: www.dombrightmon.com

Episode Summary: In this episode of Practice Growth HQ I’m talking all things numbers with my guest Scott Trevethan.

Scott is the Founder of Financial Fanatics, a Bookkeeping company that helps businesses improve efficiencies and manage their profits well.

In this episode Scott shares why the numbers in your business are so important (and why you can’t afford to ignore them), how to manage your cash flow more effectively, and what benchmarking is in business.

If you're ready to become a more responsible financial steward, you’ll really enjoy this conversation!

What you’ll learn:

(08:47) Why no business owner can afford to ignore the numbers (seriously!)
(09:43) Discover a game changing system for small to medium sized businesses that helps you manage cash flow without an accounting team
(14:54) Learn why dodging the taxman and minimising your profits is a bad business strategy
(19:57) Find out exactly what you risk losing if you don’t manage your business profits well
(22:28) Discover the biggest threat to your business if your profits aren’t high enough (this will surprise you)
(23:31) Benchmarking: What is it and why is it important?
(26:00) How can you find out if you're hitting the benchmark in your industry? Scott gives us his tips
(27:36) Scott shares a story about why comparison is a zero sum game
(31:57) Introducing Financial Fanatics: Comprehensive bookkeeping services for Australian businesses
Plus loads more!

Links and Resources: Website: www.financialfanatics.com

Podcast Episode with Mike Michalowicz: https://practicegrowthhq.com/ep-16-get-different-with-mike-michalowicz/

Episode Summary: In this episode of Practice Growth HQ I chat with Nutrition Coach Olly Wood. Olly is the Founder of Body Reset, a company that provides world class nutrition coaching for results that last.

During this episode, you’ll discover the connection between your personal health and the health of your business, why you can’t be more productive if you don’t have the capacity to do so, as well as the simple steps you can take today to start getting your health back on track.

If you find that you’re constantly exhausted at the end of every work week, you’ll want to pay close attention to this episode!

What you’ll learn:

(05:02) How Olly discovered the connection between your personal health and the health of your business (by learning things the hard way)
(06:41) Why building your business is all about rebuilding the roots down before you can grow up
(11:46) Find out the most common health symptoms Olly’s clients struggle with
(17:30) What’s the correlation between energy and joy? Discover why it’s so important to fill your cup in order to tolerate stress and difficult tasks
(21:55) Learn why the Nutrition space is like the Wild Wild West and how our culture at large is shifting away from fad diets
(27:50) Olly shares some surprising long-term implications that come along with living a vegetarian or vegan lifestyle
(31:04) Discover some simple shifts you can make if you want to start turning your health around and have more energy every day
(37:33) Learn where you can go if you feel you’d benefit from some more personalised help with your health
Plus loads more!

Links and Resources: Website: https://bodyreset.online

Episode Summary:

In this episode of Practice Growth HQ I speak with Terry Rich, a successful CEO and President of 25 years who loves to engage audiences across the globe as a Speaker.

During his fascinating career, Terry led the team that busted the largest lottery fraud in U.S. history, was a guest on Johnny Carson’s “Tonight Show”, ran a zoo and gave away $1 Billion.

In this episode, Terry unpacks why innovation is so important for success in business, how you can identify opportunities for innovation in your practice, and his COT method for evaluating new ideas.

If you’re wondering how you can come up with the next million dollar idea, you’ll really enjoy this episode!

What you’ll learn:

(06.45) Terry shares his fascinating career journey from cable television to a zoo to working for the lottery!
(10.12) Terry unpacks how he busted the largest lottery fraud in US history and the lessons you can take away from his experience
(15.55) Discover why change and innovation is critical for business success
(20.28) Learn how to identify opportunities for innovation in healthcare
(22.33) Terry dissects the relationship between failure and success
(31.02) Discover how healthcare professionals can innovate to stand out from your competitors
(39.55) Learn a strategy to test your ideas without risking anything financially
(43.18) Terry shares his COT Method for evaluating new ideas in your business
(48.22) Terry shares another good idea he learnt from Daymond John of Shark Tank
Plus so much more!

Episode Summary:

In this episode of Practice Growth HQ we meet Graham Middleton. And it’s fair to say that there are few people on the planet who better understand the numbers that lead to financial success for healthcare professionals.

Graham cofounded the Synstrat Group, which provides accounting and other services to a range of businesses with a focus on healthcare professionals.

Graham's authored many books, including ‘50 Rules for Success as a Dentist’, ‘50 Rules for Financial Success as a Veterinarian’, and his most recent book, ‘Financial Success for Dentists’.

In this episode, you’ll discover how to make the best financial decisions possible as a Practice Owner, the pros and cons of buying an existing practice, and how to set yourself up financially when it’s time to sell.

If you’re wondering how you can maximise the profitability of your practice, this episode is for you!

What you’ll learn:

(06.45) The milestone financial decisions all Practice Owners need to make
(09.17) The BEST and WORST decisions a first-time practice owner can make financially
(12.13) Should you buy an existing practice or set one up from scratch? Graham shares his thoughts.
(16.08) Discover a surprising little known way to get new referrals for your practice
(17.45) Why more isn’t better - the optimal number of chairs for your practice to maximise profitability
(25.20) Learn the limitations of healthcare practices
(27.45) Discover why you shouldn’t wait too long to sell your practice (doing this could cost you millions)
(29.50) Find out why it’s dangerous to only work a three day work week as a Practice Owner
(31.59) How to maximise the selling value of your practice
Plus so much more!

In this episode of Practice Growth HQ I chat with Jack Daly, Serial Entrepreneur, Keynote Speaker, and bestselling Author of ‘Life By Design: Your Path to an Exceptional Life’.

Jack Daly is not a man to do things by halves. His background includes an accounting degree, an MBA, time as a captain in the US Army, running businesses for decades, a CEO Coach, as well as a multiple Amazon bestselling Author.

In this episode we discuss Jack’s entrepreneurial journey (which began at just 12 years old), the crucial importance of having robust systems and processes in your business, and why it’s important to understand your individual definition of success.

If you’re looking for some inspiration on your own entrepreneurial journey there’s loads of value to take away from this episode!

In this episode of Practice Growth HQ we’re discussing the power of empathy in leadership and why developing your leadership skills is critical to success in business.

You’ll meet Candace Mae Gruber, Founder of Candace Mae Training and Services. She’s a Leadership and Strategic Business Consultant, Speaker, Executive Coach and Author.

In this episode Candace shares how having a stroke impacted her life in a positive way, why emotional intelligence is so important, and the practical steps you can take to improve your empathy skills.

If you're interested in becoming the best leader you can be, you’ll love this episode!

In this episode of Practice Growth HQ I talk to weight loss and mindset expert, Oliveyah Fisch.

Oliveyah helps her clients optimise and streamline their businesses by taking care of their personal health first. She’s also the bestselling author of ‘Lose the Weight, Create your Healthy State’, a book that helps readers take charge of their health and create good habits.

In this episode, you’ll learn why taking care of your body is vital if you want to have a healthy business, why we’re all so exhausted and stressed all the time, and most importantly, the simple steps we can take today to start feeling 30% better.

If you know you need to be taking better care of your body but you’re struggling to make a lifestyle change, this episode is for you.

In this episode of Practice Growth HQ I chat to my brother Steve Pryor, a Veterinarian and Practice Owner.

During our discussion we talk about the importance of having strong relationships in business; whether that be with your business partners, employees, or clients and customers.

Steve unpacks his entrepreneurial journey, shares what he would have done differently if he had his time again, and the key questions all healthcare professionals should ask themselves before going into practice ownership.

If you’re considering going into business with somebody else, you’ll enjoy this episode!

In this episode of Practice Growth HQ I’m talking about leadership, and who better to discuss this topic with than Jim Alling. Jim has had over 35 years experience in executive leadership with well-known brands across a wide range of consumer facing industries.

He’s the former CEO of TOMS shoes, the former COO of T-Mobile and even found time to be the President of Starbucks for a few years too!

In this episode, Jim unpacks some of his career defining moments, shares his best tips on how to be an effective leader, and talks us through the ‘For Purpose’ business model.

Listen to this episode to discover some timeless leadership wisdom from a man who knows a thing or two about working with people.

In this episode of Practice Growth HQ we meet Anthony Licausi, Founder and CEO of Face My Doc, the fastest growing Telehealth company in the US.

Anthony has a unique interdisciplinary background in technology, corporate finance as well as sales and marketing. With his turn-key Practice-in-a-Box ™ system, Anthony enables healthcare providers to conduct a virtual visit in minutes, bill insurance and get paid!

In this episode, you’ll learn why healthcare practices need to start taking Telehealth seriously, as well as the opportunities for a more flexible and location independent business. Anthony and I also discuss the exciting new tech emerging for dentists, and we get into the mechanics of how Telehealth appointments work.

If you’re curious about how your practice can start leveraging Telehealth for practice growth, this episode is for you!

In this episode of Practice Growth HQ you’ll meet Michael Pierce, sports physiotherapist and the Director of the Lake Health Group in Ballarat.

In this episode, I speak with Michael about how he differentiates his practice from his competitors, the biggest lessons he’s learnt over the course of his 25 year career, and why the culture inside your business is critically important.

Throughout the episode Michael generously shares his best tips for building a thriving practice, and what to avoid if you want to be successful in business.

If you’re looking for some fresh insights and business tips, you’ll find plenty to think about in this episode!

In this episode of Practice Growth HQ I chat with Chris Hughes, Dietician and Creator of MealZee, a time-saving meal planning solution that provides customized meal plans, using dietitian created recipes.

Chris’s career has led him from working in the hospital system with Queensland Health, to owning a busy private practice with 5 locations and 18 staff, to taking the leap into full-time entrepreneurship with MealZee.

In this episode we discuss why knowing your numbers is critical for making sound business decisions, and why Chris decided to ultimately sell his successful private practice to take the leap into full-time entrepreneurship.

If you’re looking for some inspiration on your own entrepreneurial journey there’s loads of value to take away from this episode!

Whether you’re looking to sell your practice or not, it’s always beneficial to maximise the value of your business while you’re still invested in it.

In this episode of Practice Growth HQ, I speak with licensed business broker Simon Palmer. Simon is the Founder and Managing Director of Practice Sale Search, Australia’s leading dental practice brokerage.

During our conversation, Simon shares his extensive knowledge on how to facilitate a smooth transaction when it’s time to sell your practice, the key factors that dictate the price of your practice, and what you can do right now to start increasing the value of your business.

Even if you have no plans to sell anytime soon, you’ll want to start taking the steps outlined in this episode now!

In this episode of Practice Growth HQ I spoke with Executive Coach Jody Fletcher, where we discussed what it means to be an effective leader and how the behaviors you model create the culture inside your practice.

Jody spent over three decades working in the Navy before transitioning to professional Executive Coaching. He has a wealth of experience coaching countless executives, organisations and teams to success.

As a practice owner, strong leadership is a critical skill to build, and often it’s these skills that make or break your success as a practice owner. So if you’re struggling with building a strong culture inside your practice, you’ll want to pay close attention to Jody’s insights!

In this episode of Practice Growth HQ we’re talking about how to use SEO (Search Engine Optimization) to turbocharge your practice growth.

You’ll meet Brandon Leibowitz, Founder of SEO Optimizers, a digital marketing company that helps businesses gain more online traffic, and ultimately more clients and customers. In this episode, Brendan unpacks the fundamental principles of SEO and some simple strategies you can start implementing right away to improve your website’s ranking on Google.

If you're curious to learn how you can get your business website showing up on the first page of Google search results, you’ll want to take some notes during this episode!

In this episode of Practice Growth HQ we’re discussing the personal rewards that come along with volunteering your medical services in developing countries.

You’ll meet Robert Latimer, MSM member and Founder of Tooth Buddies, a new initiative created to educate the children of Vanuatu on dental hygiene. In this episode, Robert unpacks his years of experience serving as a volunteer with the Medical Services Ministries, the surprising benefits most volunteers experience after completing a mission, and how being a part of a program like Tooth Buddies could have secondary benefits in growing your healthcare business.

If you’ve been wondering how you can give back to people who don’t have access to healthcare services, this episode is for you!

In this episode of Practice Growth HQ I chat with Practice Consultant and Founder of Aspire2D, Renata Emilianowicz.

Renata enjoyed a long career in dentistry before making the move into practice consultancy in 2012. She is highly passionate about the industry, and committed to helping practice owners thrive in their businesses.

In this episode, Renata shares her personal battle with stage four cancer and how it’s shaped her outlook on life, the most common challenges her clients face, and her brand new offer GlossyD.

Renata’s story is sure to inspire you, and there’s plenty of actionable steps to take away from this episode!

In this episode of Practice Growth HQ we meet Celebrity Cosmetic Dentist, Dr Bill Dorfman!

Bill became a household name on hit TV show, Extreme Makeover where he performed amazing dental transformations. He’s been featured on countless talk shows including Oprah and Larry King Live. He’s the creator of multiple dental products all while working as a cosmetic dentist for A list stars.

In this episode, Bill unpacks his career defining moments, shares advice for entrepreneurs wanting to develop their own products and tells us about his philanthropic work as the Founder of the LEAP Foundation.

If you’re seeking fresh inspiration for making an impact and creating your legacy, you’ll love this episode!

If you love this episode, feel free to give us a 5-star rating!

In this short and sharp episode of Practice Growth HQ Angus shares his insights on two key emerging trends that could dramatically affect the viability of your Healthcare Practice.

Angus unpacks the sobering statistics that have emerged around healthcare professionals in the past 5 years, and why you can no longer simply operate under the false belief that ‘if you build it, they will come.’

If you’re curious to find out what these emerging trends are and what you can do to gain an edge over your competition, don’t skip this episode!

Don’t forget to leave us a 5-star review if you liked our content!

In this episode of Practice Growth HQ we’re talking about all things money; Money mindset, money stories, and how our beliefs and communication around money can work against us or in our favour.

You’ll meet Jackson Millan, a highly successful Wealth Coach who helps service based businesses maximise profits, increase their free time and turn practice profits into personal wealth.

In this episode, you’ll learn the key metrics you should be paying attention to inside your business, why your self-limiting beliefs around money are keeping you stuck, and the number one money mistake most practice owners make.

If you’d like to know how to start creating financial freedom for yourself, this episode is for you!

If you loved this episode, please give us a 5-star review!

In this episode of Practice Growth HQ we get into the nitty gritty of marketing your business.

You’ll meet Nick Packard, Business Consultant and Fractional CMO. In this episode, Nick and Angus chat about identifying your business USP, the importance of having a clear business vision, as well as the common mistakes Nick sees business owners making time and time again, no matter what industry they’re in.

If you’re struggling to clearly identify who your ideal prospect is, this episode is essential listening!

If you loved this episode, please give us a lovely 5-star review!

In this episode of Practice Growth HQ we’re talking all about service - and who better to ask than Howard Behar, retired President of Starbucks.

Howard has enjoyed a highly successful career as a leader and entrepreneur, and he attributes this success to his unwavering passion in the people who work in his business. In this episode, Howard and Angus discuss Howard’s career trajectory from retail employee to President of Starbucks, how to build a team of people who truly care about the mission of your business, and why service to others should always be your top priority.

If you’re interested in learning more about the premise of ‘Servant Leadership’ and how you can apply it to your healthcare practice, this episode is for you.

If you loved what you heard, please leave us a lovely 5-star review!

In this episode of Practice Growth HQ we chat about profitability and marketing with serial entrepreneur and author, Mike Michalowicz.

Mike is the author of multiple business books including; ‘Fix This Next’, ‘Profit First’ and ‘Get Different’. In this episode, Mike and Angus discuss why profitability is so important in business (and why business owners often put it last), the importance of quarterly rewards and how to market your practice simply and effectively.

If you’d like to learn how to market your practice differently so that you stand out from your competitors, this is the episode for you!

If you loved what you heard please leave us a 5-star review!

In this episode of Practice Growth HQ we discuss why experience isn’t a barrier to success and what it takes to grow a successful practice.

You’ll meet Julie Parker, Business Consultant for Dental Practice Owners. At 33, Julie bought a Dental Practice, becoming Australia’s first ‘Non-Dentist’ Dental Practice Owner. She took the existing business from 700k turnover each year to over 2 million in the 10 years she owned the business.

In this episode, Julie and Angus discuss the key business lessons Julie took away from her time as a Practice Owner, the characteristics of a ‘crappy’ practice, and why it’s more important to focus on the lifetime value of every patient over simply attracting new leads. If you’re wondering what you can improve in your practice, and what you should be steering clear from, you’ll love this episode!

Give us a lovely 5-star review if you like this episode!

In this episode of Practice Growth HQ we hear some pretty shocking stories about how dental practice staff can steal money from right under your nose.

You’ll meet David Harris, Founder of Prosperident, the world’s largest firm providing dental embezzlement investigation services to dentists and dental specialists.

In this episode, you’ll discover the shocking statistics of how many dental practices are affected by embezzlement, the signs you need to be looking out for, and the practical steps you can take to minimize your risk of becoming a victim.

If you have a feeling someone might be stealing from you, or you're simply curious about some of the tactics staff can use to steal, you’ll find this episode riveting!

In this episode of Practice Growth HQ we discuss why systemization and approaching business like a ‘franchise’ is critical for practice growth.

You’ll meet Chris Barrow, Business Coach at Extreme Business, specializing in coaching for dental practice owners and their teams.

Chris covers the 5 systems for success in business, the industry giants who have influenced his career, and why even at 68 years old he won’t be retiring anytime soon.

If you’re struggling with creating systems and SOPs in your business, you’ll really enjoy this episode!

If you loved our content, consider giving us a 5-star review!

In this episode, Angus chats with Dr Laurence Tham, Founder and CEO of Drive Your Practice, a coaching program for chiropractors designed to get you out of ‘survival’ mode and into more sustainability and success.

During this episode, Laurence discusses the importance of having a ‘why’ in everything you do, and why it’s so important to have a clear definition of what success looks like to you.

Laurence unpacks the three skills you need to build a thriving practice, and how to quit trading time for dollars for good.

If you’re interested in learning more about how you can create a successful business, you’ll love this episode.

Please give us a lovely 5-star rating if you liked our podcast!

This episode of Practice Growth HQ is focused on the systems every practice owner needs to have in place BEFORE you even consider opening a second practice.

You’ll meet Jeevan Sivalingam, multiple practice owner and creator of ‘Jeeve Solutions’, a software that gives dental practice owners easy access to critical data across their business.

In this episode, Jeevan and Angus discuss building a positive workplace culture, why it’s vital that your practice isn’t too reliant on one staff member, and the importance of robust systems.

If you want to scale your business but you suspect you don’t have the right systems in place yet - this episode is essential listening!

If you like our content, please consider giving us a 5-star review!

In this episode of Practice Growth HQ Angus meets Dr. Padma Gadiyar, CEO and Founder of Smilo. Together they discuss artificial intelligence, and how you can leverage new technology in your dental practice today.

Smilo reimagines and modernizes the patient experience, turning dental patients into participants by empowering them to ‘design their own smile’. The Smilo app is also a fantastic tool for lead generation through your website.

If you’re intrigued to learn more about how you could be harnessing artificial intelligence in your dental practice, giving you a competitive edge over your competitors, this is the episode for you!

If you like what you heard today, please consider giving us a five-star review!

Episode Summary: In this short, sharp episode of Practice Growth HQ, we discuss how to turn things around when your business isn’t growing the way you want it to.

You’ll meet Todd Palmer, author of the book ‘From Suck to Success’ which details how to confront your own limitations and embrace opportunities for growth. In this episode Todd shares his story about how he went from over 600k in debt and about to lose his house, to making it onto the Inc 5000’s fastest growing companies 6 times.

If you’re business is in the ‘suck’ right now - this episode is for you!

Do you like listening to our podcast? Consider giving us a five star review!

Episode Summary:

In this episode of Practice Growth HQ we discuss how you should not be scared of getting out of your comfort zone. You’ll meet Bob McIntosh, author of the ‘Get out of your own way’, an international speaker and an entrepreneur. In this episode, McIntosh and Angus discuss how it’s okay to be unprepared with your business and learn how to straighten what’s causing you to sabotage your own success.

If you want to hone your learnings on how to make your business a success by facing your problems unprepared, this is the episode for you!

Like what you heard?

Please leave us a lovely 5-star review.

In this episode of Practice Growth HQ we discuss the importance of knowing how to ‘manage yourself’ in order to build a thriving practice.

You’ll meet Doctor Doug Herr, a practicing Clinical Health Psychologist based in Nashville, TN. In this episode Doug unpacks the importance of Positive Intelligence and why the growth of your practice is limited by how much you’ve grown personally.

If you’re curious to learn more about how positive intelligence impacts your career and what your personal saboteurs might be, you’ll love this episode!

P.S. Whenever you’re ready... here are 3 ways we can help you grow your business:

Get a free subscription to our magazine- Dental Edge -HERE
Get our freebie! 10 Hottest Marketing Winners for Dentists in 2021- HERE
Join the Dental Diamonds Mastermind. If your practice is at $1mill+, you may qualify to join a small group of elite, non-competing dentists – earn more and work less! Click Hereto see if you qualify

Episode Summary: In this episode of Practice Growth HQ we discuss why having a business vision and mission is essential if you want to build a business that thrives.

You’ll meet Dental Expert and Coach Heidi Mount, author of ‘Hidden Treasures: Finding The Missing Revenue in your Dental Practice’. Heidi uncovers the fundamental business operations that are lacking in most dental offices today - and how you can fix them, fast.

If you’re struggling with the systems inside your practice, you’ll want to pay close attention to this episode!

P.S. Whenever you’re ready... here are 3 ways we can help you grow your business:

Get a free subscription to our magazine- Dental Edge -HERE
Get our freebie! 10 Hottest Marketing Winners for Dentists in 2021- HERE
Join the Dental Diamonds Mastermind. If your practice is at $1mill+, you may qualify to join a small group of elite, non-competing dentists – earn more and work less! Click Hereto see if you qualify

Episode Summary: In this episode of Practice Growth HQ we discuss why your business is a reflection of what’s going on inside of yourself.

You’ll meet Doctor Fern White, creator of ‘Practice your Passion’ an online course that teaches medicine women how to stress less so that they can make more. In this episode Fern unpacks the fundamental skills she had to learn the hard way as a first-time business owner and the key skills that are missing from dentistry education today.

If you keep coming up against the same problems time and time again in your business, you’ll want to pay close attention to this episode!

P.S. Whenever you’re ready... here are 3 ways we can help you grow your business:

Get a free subscription to our magazine- Dental Edge -HERE
Get our freebie! 10 Hottest Marketing Winners for Dentists in 2021- HERE
Join the Dental Diamonds Mastermind. If your practice is at $1mill+, you may qualify to join a small group of elite, non-competing dentists – earn more and work less! Click Hereto see if you qualify

Episode Summary: In this episode of Practice Growth HQ we discuss how a daily huddle with your team can do wonders for each workday.

You’ll meet Doctor Nimesh Patel, author of the ‘Huddle Book’ and owner of Timeless Smiles. In this episode, Nimesh and Angus discuss the key skills that every practice owner needs to run a successful business, the importance of teamwork, and how a daily huddle can transform your workplace.

If you’re keen to learn how to build a stronger team by incorporating a simple 5 minute daily practice, this is the episode for you!

Episode Summary: In this episode of Practice Growth HQ we discuss how a daily huddle with your team can do wonders for each workday.

You’ll meet Doctor Nimesh Patel, author of the ‘Huddle Book’ and owner of Timeless Smiles. In this episode, Nimesh and Angus discuss the key skills that every practice owner needs to run a successful business, the importance of teamwork, and how a daily huddle can transform your workplace.

If you’re keen to learn how to build a stronger team by incorporating a simple 5 minute daily practice, this is the episode for you!

Episode Summary: In this episode of Practice Growth HQ we discuss how a daily huddle with your team can do wonders for each workday.

You’ll meet Doctor Nimesh Patel, author of the ‘Huddle Book’ and owner of Timeless Smiles. In this episode, Nimesh and Angus discuss the key skills that every practice owner needs to run a successful business, the importance of teamwork, and how a daily huddle can transform your workplace.

If you’re keen to learn how to build a stronger team by incorporating a simple 5 minute daily practice, this is the episode for you!

Episode Summary: In this episode of Practice Growth HQ we discuss how a daily huddle with your team can do wonders for each workday.

You’ll meet Doctor Nimesh Patel, author of the ‘Huddle Book’ and owner of Timeless Smiles. In this episode, Nimesh and Angus discuss the key skills that every practice owner needs to run a successful business, the importance of teamwork, and how a daily huddle can transform your workplace.

If you’re keen to learn how to build a stronger team by incorporating a simple 5 minute daily practice, this is the episode for you!

In this weekly podcast, you’ll enjoy learning from thought-leaders, industry experts, best-selling authors, and thriving practice owners as they reveal their very best tips, tools, and strategies to help you grow your practice faster.

Practice Growth HQ drops every Wednesday, with great content on marketing tactics, business strategies, team building, and personal development.

P.S. Whenever you’re ready... here are 3 ways we can help you grow your business:

Get a free subscription to our magazine- Dental Edge -HERE
Get our freebie! 10 Hottest Marketing Winners for Dentists in 2021- HERE
Join the Dental Diamonds Mastermind. If your practice is at $1mill+, you may qualify to join a small group of elite, non-competing dentists – earn more and work less! Click Here to see if you qualify

Episode Summary: In this episode of Practice Growth HQ we discuss the importance of focusing on the right things at the right time in your healthcare business.

You’ll meet serial entrepreneur Kasey Compton, author of ‘Fix This Next For Healthcare Providers’. As the owner of four different businesses, Kasey shares her knowledge about determining what problems you should be prioritizing first and how to create an effective ‘treatment plan’ for your business.

If you’re stuck in the mindset of thinking you need to ‘do it all’ but don’t know where to begin, this episode is for you!

P.S. Whenever you’re ready... here are 3 ways we can help you grow your business:

1. Get a free subscription to our magazine - Dental Edge - HERE

2. Get our freebie! 10 Hottest Marketing Winners for Dentists in 2021 - HERE

3. Join the Dental Diamonds Mastermind. If your practice is at $1mill+, you may qualify to join a small group of elite, non-competing dentists – earn more and work less! Click Here to see if you qualify

Episode Summary: In this episode of Practice Growth HQ Angus speaks with Author and Entrepreneur Pete Williams, to discuss his ‘7 levers’ approach to business.

Pete Williams is the author of ‘Cadence: A Tale of Fast Business Growth’. In this episode Pete shares his story of making headlines as the 21 year old who ‘sold the MCG for $500’ and what he’s learnt about business and entrepreneurship since that first successful venture.

If you’d like to know how to double your profits simply by making your business 10% more effective, this is the episode for you!

P.S. Whenever you’re ready... here are 3 ways we can help you grow your business:

Get a free subscription to our magazine- Dental Edge -HERE
Get our freebie! 10 Hottest Marketing Winners for Dentists in 2021- HERE
Join the Dental Diamonds Mastermind. If your practice is at $1mill+, you may qualify to join a small group of elite, non-competing dentists – earn more and work less! Click Here to see if you qualify

Episode Summary: In this episode of Practice Growth HQ we discuss what it takes to build a multi-million dollar healthcare business enterprise.

You’ll meet Dr Mark Costes, serial entrepreneur and founder of the Dental Success Institute, Horizon Schools of Dental Assisting as well as author of Pillars of Dental Success.

Mark unpacks what failure has taught him about finding success, the power of grit and perseverance and why ‘having it all’ isn’t all it’s cracked up to be.

If you’re wondering what it takes to create the kind of massive success Mark has, this episode is for you.

P.S. Whenever you’re ready... here are 3 ways we can help you grow your business:

1. Get a free subscription to our magazine - Dental Edge - HERE

2. Get our freebie! 10 Hottest Marketing Winners for Dentists in 2021 - HERE

3. Join the Dental Diamonds Mastermind. If your practice is at $1mill+, you may qualify to join a small group of elite, non-competing dentists – earn more and work less! Click Here to see if you qualify