The Incident Report: Recent Episodes
Quest Technology Management
Welcome to The Incident Report presented by Quest Technology Management. The Incident Report brings you conversations with thought leaders, business innovators, and channel mavericks to help you become productive, knowledgeable, and agile in a forever-changing technology landscape.
Welcome to The Incident Report! This week Adam and Paul discuss Amazon’s back-to-work policy, Cisco layoffs, and the challenges between channel partners and VARS. Don’t miss this episode!
Join Adam Burke for the Cybersecurity Sales Bootcamp Series
If you have questions or suggestions for the podcast, you can always email Paul and Adam attheincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com
How can partners approach clients about cybersecurity and business continuty? Adam has some thoughts and tactics. Don't miss this episode!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
If you have questions or suggestions for the podcast, youcan always email Paul and Adam at theincidentreport@questsys.com.
Welcome to The Incident Report! This week Adam and Paul discuss Annual Reoccurring Revenue in the channel and CrowdStrike. How ARR can affect your channel success? Don’t miss this episode!
Articles cited in this weeks episode:
CrowdStrike Outage Puts Its Financial Reporting Under Scrutiny, Too
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 78. Discover how asking the right questions and subscriptions can help you overcome another round of convergence in the channel.
If you have questions or suggestions for the podcast, youcan always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 77. We discuss the effects of M&A on channel partners and the three choices TSDs must make.
If you have questions or suggestions for the podcast, youcan always email Paul and Adam at theincidentreport@questsys.com.
Story Links:
Why Cisco-Splunk, Palo Alto Networks Are Targeting‘Real-Time’ Security
https://tinyurl.com/2yv9uq5z
Ntiva Acquiring The Purple Guys Is ‘Really A Colossal Deal’
https://tinyurl.com/22xhaj62
2024 AireSpring Industry Roundtable
https://www.youtube.com/watch?v=nvHcoKxBVjU
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Will AI do the sales hiring? ConvergeOne files for bankruptcy? How can you manage a growing customer base? Adam and Paul discuss in this week's episode of The Incident Report. Don’t miss this episode!
Register for Quest Bootcamp Series
Articles cited in this week's episode:
How to Successfully Manage Large Numbers of Technology Products and a Growing Customer Base
ConvergeOne Files For Chapter 11 Bankruptcy
Agent Group Seeks to End Bad Sales Hires with AI-Based Profiling
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Intelisys parent company ScanSource is launching a new subsidiary, "NewCo". An agency alongside a tech services distributor? Is this the seismic shift many in the channel believe? Adam and Paul discuss in this week's episode of The Incident Report. Don’t miss this episode!
Register for Quest Bootcamp Series
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 74. Adam and Paul discuss VMware, TSBs, and disintermediation. Don’t miss this episode!
Register for Quest Bootcamp Series
Visit Adam at the Quest team at Channel Partners Conference Mar. 11-14th
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 73. Adam and Paul discuss abandoned VMware partners, investing in shinynew tech trends, and the tool versus the solution. Don’t miss this episode!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Abandoned VMware Partners Courted by Broadcom Competitors
Before Investing in Shiny New Tech Trends, Make Sure theNetwork Is Ready
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 72. Adam and Paul discuss Peter Radizeski 2023 review and AI effect onthe channel.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Channel Playbook In Summary: 2023
https://channelplaybook.com/telecom/in-summary-2023/
AI-Related Sales Will Be Strong for Channel Partners in 2024https://www.channelfutures.com/from-the-industry/ai-related-sales-will-be-strong-for-channel-partners-in-2024
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com
Welcome to The Incident Report episode 71. Adam and Pauldiscuss Success Computer Consulting’s radical approach to massive success and the VMware Licensing Model changes.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Quest Channel Partner Program
https://questsys.com/Partners/
How One MSP Grew To $24 Million By Eliminating The‘Efficiency-Focused’ Fixed Fee Model
https://www.crn.com/news/channel-news/ow-one-msp-grew-to-24-million-by-eliminating-the-efficiency-focused-fixed-fee-model
VMware by Broadcom Debuts Simplified Portfolio, LicensingModel
https://www.channelfutures.com/cloud/vmware-by-broadcom-debuts-simplified-portfolio-subscriptions
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 70. A great episode in which Adam and Paul discuss meeting your client on their needs, security controls, and challenges ahead for MSPs. Don’t miss it!
Join Adam for an upcoming Quest Bootcamp Series - https://partnerportal.questsys.com/
Visit Adam at the Quest team at Channel Vision Expo Nov. 14-16th - https://tinyurl.com/yvuzpwdc
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
ScanSource Earnings: Cisco, Intelisys Pave Way for RecurringBizhttps://www.channelfutures.com/distribution/scansource-earnings-cisco-intelisys-pave-way-for-recurring-biz
How (and why) you should implement CIS Critical SecurityControls as an MSP
https://www.channele2e.com/native/how-and-why-you-should-implement-cis-critical-security-controls-as-an-msp
IT Nation Connect: MSPs See Challenges Ahead with AI,Hyperautomation
https://www.channelfutures.com/artificial-intelligence/it-nation-connect-msps-see-challenges-ahead-with-ai-hyperautomation
The Incident Report is created by Quest TechnologyManagement. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report episode 69. Paycom takes a tumble and Grandpa Mike shares some wisdom that applies to everyone in the channel.
Join Adam for an upcoming Quest Bootcamp Series - https://partnerportal.questsys.com/
Visit Adam at the Quest team at Channel Vision Expo Nov. 14-16th - https://tinyurl.com/yvuzpwdc
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Partners Must Embrace Cloud Marketplaces for FutureProsperity
https://www.channelfutures.com/cloud-2/partners-must-embrace-cloud-marketplaces-for-future-prosperity
Paycom Shares Tumble as Popularity of Its Automated SystemEats Into Other Revenue Sourceshttps://www.investopedia.com/paycom-shares-tumble-as-popularity-of-its-automated-system-eats-into-other-revenue-sources-8385529
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com
Welcome to The Incident Report. Don’t miss this episode! Adam and Paul discuss the cloud marketplace, the rise in ransomware incidents, and what does Cisco’s Splunk acquisition mean?
Sign up for Quest Service Advisories newsletter: https://questsys.com/Partners/
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Haven’t Drunk the Cloud Marketplaces Kool-Aid? It’s AboutTime You Did
https://www.channelfutures.com/cloud-2/drunk-cloud-marketplaces-kool-aid
Ransomware Claims Increase 27% in First Half of 2023: Report
https://www.channele2e.com/analysis/ransomware-claims-increase-27-in-first-half-of-2023-report
Splunk Is Good For Cisco, But Cisco Needs To Convince SplunkCustomers That Cisco Is Good For Them
https://www.forrester.com/blogs/splunk-is-good-for-cisco-but-cisco-needs-to-convince-splunk-customers-that-cisco-is-good-for-them/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals.
Learn more about everything they do athttps://www.questsys.com.
Paul and Adam sit down with Patrick Oborn of Telarus and Brandon Ivey of Evok to discuss the Leadville 100 ultramarathon and channel success! What’s the link? Did Brandon complete the grueling Leadville 100? Don’t miss this amazing conversation about support, dedication, and overcoming adversity with your team!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Patrick’s event summary: https://tinyurl.com/yov8wlmh
Brandon’s Finish Line Video: https://tinyurl.com/yodbff58
Connect with Brandon Ivey: brandon@evoktechnologies.com
Learn more about Evok: https://www.evoktechnologies.com/
Connect with Patrick Oborn: poborn@telarus.com
Learn more about Telarus: https://www.telarus.com/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 66. Don’t miss this episode! Adam and Paul discuss MSP price increases, the power of storytelling in business, and the upcoming quarterly Partner Conference.
Join Adam Burke for the Quest Partner Conference this August 30th:
https://lp.questsys.com/questchannelpartnerforumaugust2023
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Most Channel Partners Plan to Raise Managed Services Prices Soon
https://www.channele2e.com/news/most-channel-partners-plan-to-raise-managed-services-prices-soon
Are You Building Thought Leadership for Your Brand or Just Following the Crowd?
https://www.channelfutures.com/sales-marketing/are-you-building-thought-leadership-for-your-brand-or-just-following-the-crowd/?ppage=2
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 65. Adam and Paul discuss the MSP Exaggeration, and the upcoming CVx Expo 2023.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Managed ServicesGrowth Exaggerated, Shows Research
https://www.channelfutures.com/emea/managed-services-growth-exaggerated
CVx Education to Help Partners ImproveSales, Operations https://channelvisionmag.com/cvx-education-to-help-partners-improve-sales-operations/
CVx EXPO 2023
https://cvxexpo.com/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report episode 64. Adam and Paul discuss the King of Cloud, and CEO support in the channel.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Is AWS on Verge of Losing Its ‘King of Cloud’ Title?
https://www.channelfutures.com/cloud-2/is-aws-on-verge-losing-king-of-cloud
CEO Support Is The Cornerstone Of Channel Success https://www.crn.com/columns/column-ceo-support-is-the-cornerstone-of-channel-success#bottom-ribbon
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report episode 63. Adam, Paul and Brian are joined by Max Schuman of AVANT. Max joined the AVANT team in 2021 via acquisition and is the West Region Director of Sales. Max and AVANT are committed to the success and growth of their National Strategic VAR’s and Trusted Advisors.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Learn More About AVANT
https://goavant.net/
AVANT Special Forces
https://web.cvent.com/event/f3336d98-96e8-478a-86aa-8ebd80ee633c/summary
Max Schuman + Lurie Children’s Hospital Marathon Fundraiser
https://events.luriechildrens.org/marathon-team/max-schuman--lurie-childrens-hospital-marathon-fundraiser
Ol’ Miss Baseball Beer Shower
https://www.youtube.com/watch?v=hgzRObIbHik
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 62. Adam and Paul discuss a recent interview with Telarus CEO Adam Edwards, FBI relationships, and Salesforce price hikes.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Telarus CEO Adam Edwards: Margin, Resources ‘Not an Either Or’ for Partners
https://www.channelfutures.com/tech-services-brokerages/telarus-ceo-adam-edwards-margin-resources-not-an-either-or-for-partners
FBI Cyber Agents Want A Relationship With MSPs
https://www.crn.com/events/fbi-cyber-agents-want-a-relationship-with-msps-official-says
Salesforce To Hike Prices
https://www.crn.com/news/cloud/salesforce-to-hike-prices-in-august-by-average-of-9-percent
Industry Roundtable State of the Channel 2023
https://www.youtube.com/watch?v=Fh1YZ4neSvA
Quest CEO Tim Burke, Chain of Survival award:
https://www.linkedin.com/feed/update/urn:li:activity:7084602502221856769
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 61. Adam and Paul the global shift to spending on services and the hidden value of device-as-a-service (DaaS).
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
The APAC Channel Needs to Prepare for Smaller Deals
https://www.channelinsider.com/news-and-trends/apac/smaller-deals-for-apac-msps/
DaaS: The Key to Improved Operations for MSPs https://www.channelfutures.com/desktop/daas-the-key-to-improved-operations-for-msps
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report episode 60. Adam and Paul discuss the necessity of a layered security approach and the changing role of technology advisors.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
How a Layered Security Approach Can Minimize Email Threats
https://www.channele2e.com/influencers/how-a-layered-security-approach-can-minimize-email-threats/
Faces of the Partner: 5 Technology Advisor Firms Scaling, Pivoting https://www.channelfutures.com/business-models/faces-of-the-partner-5-technology-advisor-firms-scaling-pivoting
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com
Welcome to The Incident Report. Adam and Paul talk about Cisco Live 2023, Microsoft Recurrence issues, and HPE Axis Security Acquisition.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Cisco Live 2023: Cisco ELT’s 5 Big Statementshttps://www.crn.com/news/networking/cisco-live-2023-cisco-elt-s-5-big-statements/5?itc=refresh
Microsoft Grapples With ‘Recurrence’ Of Microsoft 365 Service Issueshttps://www.crn.com/news/cloud/microsoft-grapples-with-recurrence-of-microsoft-365-service-issues?itc=refresh
Axis Security Acquisition Gives HPE The Edge In SASE Battle: Antonio Nerihttps://www.crn.com/news/security/axis-security-acquisition-gives-hpe-the-edge-in-sase-battle-antonio-neri?itc=refresh
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report. Adam and Paul test the limits of ChatGPT, discuss Nvidia, and the importance of immutable storage.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Join Adam Burke for the Quest Partner Conference this June 7th: https://partnerportal.questsys.com/
Thanks for listening!
Articles Cited:
Nvidia crosses into $1 trillion market cap
https://www.cnbc.com/2023/05/30/nvidia-on-track-to-hit-1-trillion-market-cap-when-market-opens.html
Backups Are Prime Targets for Ransomware Attacks, Most Remain Exposedhttps://www.channelfutures.com/backup-disaster-recovery/prime-targets-for-ransomware-attacks
Gartner Forecasts Strong Government Opportunities for MSPshttps://www.channelinsider.com/news-and-trends/gartner-forecasts-msp-government-opportunities/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report. Adam and Paul discuss the talent retention battle within the channel and Ingram Micro’s pivot to platform.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
How These Channel Partners Are Winning the Talent Retention Battlehttps://www.channelfutures.com/business-models/how-these-channel-partners-are-winning-the-talent-retention-battle
How Ingram Micro Turned Itself into a Platform Company
https://www.channele2e.com/business/digital-transformation/how-ingram-micro-turned-itself-into-a-platform-company/
Quest Monitoring and Alertinghttps://questsys.com/services/cybersecurity/monitoring-and-alerting-services/
The Incident Report is created by Quest Technology Management. With over 40years of experience, Quest is a leading Technology Integrator, working seamlesslywith your staff, and systems to achieve your IT goals. Learn more abouteverything they do athttps://www.questsys.com.
Welcome to The Incident Report. Adam and Paul discuss the Channel Partners Conference and the Importance of reputational analysis fororganizations.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Articles Cited:
Most Memorable Quotes from CP Expo 2023
https://www.channelfutures.com/channel-partners-event-coverage/most-memorable-quotes-cp-expo-2023
Cybersecurity Insurancehttps://fortune.com/2023/02/15/cost-cybersecurity-insurance-soaring-state-backed-attacks-cover-shmulik-yehezkel/
Quest Monitoring and Alertinghttps://questsys.com/services/cybersecurity/monitoring-and-alerting-services/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report. Adam and Paul are joined by President of Resourcive, Kyle Hall to discuss the channel, emerging trends, and what we’re most excited about.
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 2002. Register here: https://tinyurl.com/2lyteanx
Follow Kyle Hall on LinkedIn: https://www.linkedin.com/in/kylebhall/
Learn more about Resourcive: https://www.resourcive.com/
Learn more about Resourcive as a Podcast: https://www.resourcive.com/raap-podcast
Learn more about Skill Bridge: https://skillbridge.osd.mil/program-overview.htm
Learn more about Honor Foundation: https://www.honor.org/
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, workingseamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 54. We’re glad you’re here! Adam and Paul discuss partner summits, the upcoming Channel Partners Expo, and cloud computing. Adam also shares his Partner Phase Theory.
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Customers Need Partners to Help Navigate New Digital Ecosystemhttps://www.channelfutures.com/channel-partners-event-coverage/customer-digital-ecosystem
Public Cloud Spending to Jump 22% in ’23, Driven by AWS, Azure, Googlehttps://www.channelfutures.com/cloud-2/public-cloud-spending-aws-azure
MeetKevin Video
https://www.youtube.com/watch?v=_ckKuuTxAt0&t=397s
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, workingseamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Customers Need Partners to Help Navigate NewDigital EcosystemPublic Cloud Spending to Jump 22% in ’23,Driven by AWS, Azure, Google
Welcome to The Incident Report episode 53. Special guest Peter Radizeski joins Adam and Paul to talk all things channel. Peter is President of RAD-INFO INC., a telecom strategy and marketing consulting agency. He is a sales trainer, writer, consultant, and speaker. Don’t miss this insightful conversation.
Peter Radizeski is available to speak at your events on channel, marketing, strategy, or sales. You can reach Peter through his website, Twitter or LinkedIn.
Website: http://channelplaybook.com
Twitter: @radinfo
LinkedIn: https://www.linkedin.com/in/radinfo
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 52. We’re glad you’re here! Are there to many cybersecurity startups? What should MSPS offer? Are there channelconflicts? Adam and Paul discuss. Plus…check out Adam’s review of If You Give a Mouse a Cookie!
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
There Are Way Too Many Cybersecurity Startups. Some Won’t Survive ARecession.https://www.crn.com/news/security/there-are-way-too-many-cybersecurity-startups-some-won-t-survive-a-recession-
Expected MSP Services: What All MSPs Should Offerhttps://www.channelinsider.com/managed-services/expected-msp-services/
Channel Conflict, Controversy: https://www.channelfutures.com/business-models/channel-conflict-controversy-avaya-bankruptcy-mass-layoffs-high-profile-execs-depart
Adam’s Children’s Book Review - If You Give a Mouse a Cookie
https://tinyurl.com/2zqvqmgn
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report. We’re glad you’re here! Adam and Paul sit down to discuss Zero Trust adoption, HPE OpsRamp Acquisition, and SVB collapseand what it means for the channel.
Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 2024. Register here: https://tinyurl.com/2lyteanx
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
HPE Gets AI-Based IT Management Boost With OpsRamp Acquisition
https://www.crn.com/news/cloud/hpe-gets-ai-based-it-management-boost-with-opsramp-acquisition
Zero Trust Is A Huge Security Opportunity. It Also Means ‘Heartburn’For Some MSPs.
https://www.crn.com/news/security/zero-trust-is-a-huge-security-opportunity-it-also-means-heartburn-for-some-msps-
What the Silicon Valley Bank Collapse Means for the Channel
https://www.channelfutures.com/regulation-compliance/what-the-silicon-valley-bank-collapse-means-for-the-channel
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report episode 50! We’re glad you’re here and excited to bring you a special interview with Tim Burke. Learn about the early days of Quest, how private equity money is changing business and the future of the channel.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report. We’re glad you’re here! Adam and Paul sit down to discuss why everything is becoming a subscription and Palo Alto Networks is embracing the channel.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Red Hat Introduces New Partner Subscriptions
https://channelvisionmag.com/red-hat-introduces-new-partner-subscriptions/
Palo Alto Networks CEO Nikesh Arora On Why Partners Are ‘More Important' Than Ever
https://www.crn.com/news/security/palo-alto-networks-ceo-nikesh-arora-on-sase-ai-and-why-partners-are-more-important-than-ever?itc=refresh
Here’s What 10 Cybersecurity CEOs Are Prioritizing In 2023
https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report. We’re glad you’re here! Adam and Paul are well caffeinated…maybe too caffeinated? They discuss Veeam v12, selling cybersecurity, and what 10 cybersecurity CEOs are prioritizing in 2023.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Veeam Releases New Data Platform with Direct Backup to Object Storage
https://www.channelfutures.com/backup-disaster-recovery/veeam-releases-new-data-platform-with-direct-backup-to-object-storage
Selling Cybersecurity: Five Ways to Get to Yes
https://www.channele2e.com/influencers/selling-cybersecurity-five-ways-to-get-to-yes/
Here’s What 10 Cybersecurity CEOs Are Prioritizing In 2023
https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report Episode 47. Adam and Paul discuss MSPs in 2023, Staircase AI-Responder, and what an MSP is not (hint: it’s how you look at it).
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
MSPs See Surging Demand Amid Economic Uncertainty
https://www.channelfutures.com/channel-research/progress-partners-report-msps-see-surging-demand-amid-economic-uncertainty
What Is Not an MSP: Services to Exclude From Your Offering
https://www.channelinsider.com/managed-services/what-is-not-an-msp/
Staircase AI-Responder Offers Generative AI Solution
https://channelvisionmag.com/staircase-ai-responder-offers-generative-ai-solution/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report Episode 46. Adam and Paul discuss VMware Vulnerability, the recent jobs reports, and four signs you need to revamp your channel partner program.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Ransomware Targeting VMware Vulnerability
https://www.crn.com/news/security/ransomware-targeting-vmware-vulnerability-has-hit-hundreds-of-servers-in-us-canada-cyber-firm
Job Growth Up, Unemployment Down
https://www.channele2e.com/business/talent/job-growth-up-unemployment-down-what-does-it-mean-for-msps/
4 Signs You Need to Revamp Your Channel Partner Program
https://www.channelfutures.com/best-practices/4-signs-you-need-to-revamp-your-channel-partner-program
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report Episode 45. Adam and Paul discuss Dee Burger’s interview with Channel Futures and Insight’s shifting integrator market approach.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Insight Enterprises’ Burger: Solutions Integrator Vision Will Double Customer Share
https://www.channelfutures.com/business-models/insight-enterprises-burger-solutions-integrator-vision-will-double-customer-share
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report Episode 44. Adam and Paul sit down with special guest Koby Phillips, VP of Cloud at Telarus. Koby shares insights on the channel, what he’s observing, and unlocking value as a transformational partner.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
You can reach Koby at kphillips@telarus.com
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report Episode 43. Adam and Paul discuss AWS in 2023, Aligned Data Center expansion, and AI-as-a-Service.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Amid Slower Customer Spending, What’s in Store for AWS in 2023?
https://www.channelfutures.com/cloud-2/amid-slower-customer-spending-whats-in-store-for-aws-in-2023
Aligned Data Centers Expands into Pacific Northwest
https://channelvisionmag.com/aligned-data-centers-expands-into-pacific-northwest/
AI-as-a-Service Makes Data Analytics Accessible and Cost Effective
https://venturebeat.com/ai/ai-as-a-service-makes-artificial-intelligence-and-data-analytics-more-accessible-and-cost-effective/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report Episode 42. Adam and Paul discuss the good, bad, and ugly of 2023: Bridgepoint Technology, Cybersecurity, and Salesforce.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Bridgepoint Technologies Acquires PPT Solutions
https://www.channele2e.com/news/bridgepointe-technologies-acquires-ppt-solutions/
2023 MSP Outlook: Cynersecurity, Automation Will Be Paramount
https://www.channelfutures.com/galleries/channel-futures-2023-msp-outlook-cybersecurity-and-automation-will-be-paramount-gallery
Salesforce is cutting 10% of it’s personnel, more than 7,000 employess
https://www.cnbc.com/2023/01/04/salesforce-is-cutting-10percent-of-its-workforce-more-than-7000-employees.html
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report Episode 41. Adam and Paul are visited by the Ghosts of Channel Past, Present, and Future. A special holiday episode you shouldn’t miss. Paul does some very impressive acting.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
3 Key Challenges Facing the Channel in 2023
https://www.channele2e.com/news/3-key-challenges-facing-the-channel-in-2023/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report Episode 40. Adam and Paul discuss how to maximize the technology in which your company invested. Is spending more money the answer?
(Big) Hint: No.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Cybersecurity Checkup
https://lp.questsys.com/cybersecurity-checkups-details
Cybersecurity Checkups - brochure
https://www.questsys.com/wp-content/uploads/2022/10/Cybersecurity_Checkups_LFormat_v7.4.1.pdf
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report Episode 39. Adam and Paul discuss improving the partner experience, overpaying for internet, and a Rackspace security incident.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Common Vendor Miscues That Hinder the Partner Experience
https://www.channelinsider.com/tech-companies/vendor-miscues/
Rackspace Security Incident Causes Thousands To Lose Email Service
https://www.crn.com/news/security/thousands-lose-email-service-due-rackspace-security-incident
Rural US Overpays for Internet, Expanding ‘Digital Divide’
https://channelvisionmag.com/rural-us-overpays-for-internet-expanding-digital-divide/
Acronym Generator
https://www.acronymgenerator.net/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report Episode 38. Adam and Paul discuss the holidays, Windows Virtual Desktops, BlockFi, Citrix, and Telecom Turmoil.
On Dec. 6th join Quest and BlackBerry Cylance® to get a firsthand look at how the Cylance AI-based platform prevents cyber-attacks against the most advanced attacks. Featuring real-time demonstrations of advanced attack techniques, this event will provide attendees with an understanding of prevention versus detection capabilities.
Register here: https://us02web.zoom.us/webinar/register/WN_fgEQSdh2RqCMr-Er6GLCLA
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Windows Virtual Desktops
https://www.channele2e.com/5-things/updates-28-november-2022/
BlockFi Bankruptcy
https://www.cnbc.com/2022/11/28/blockfi-files-for-bankruptcy-as-ftx-fallout-spreads.html
Bank Closes Painful Citrix Debt Chapter
https://www.reuters.com/business/finance/banks-close-painful-citrix-debt-chapter-with-700-mln-loss-source-2022-09-21/
Turmoil in Telecoms
https://channelplaybook.com/telecom/turmoil-in-telecoms/?utm_source=dlvr.it&utm_medium=linkedin
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 37. Adam and Paul discuss phishing, ransomware, and the changes you can make to help protect yourself, friends, and clients.
On Dec. 6th join Quest and BlackBerry Cylance® to get a firsthand look at how the Cylance AI-based platform prevents cyber-attacks against the most advanced attacks. Featuring real-time demonstrations of advanced attack techniques, this event will provide attendees with an understanding of prevention versus detection capabilities.
Register here: https://us02web.zoom.us/webinar/register/WN_fgEQSdh2RqCMr-Er6GLCLA
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
CISA – AA21-243A
https://www.cisa.gov/uscert/ncas/alerts/aa21-243a#revisions
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 36. Adam and Paul discuss building a better partner ecosystem, the changing MSP model, and the FTX crypto empire collapse.
On Nov. 16th join Quest for an interactive Partner Forum! Your hosts Adam Burke and Gary Schick will share recent success stories as well as topics and trends that are timely for growing your customer base. Register here: https://lp.questsys.com/questchannelpartnerforumnov2022?utm_source=Sugar&utm_medium=Email&utm_content=August+2022&utm_campaign=Partner+Outreach
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Building a Partner Ecosystem
https://www.channelfutures.com/best-practices/building-a-partner-ecosystem-here-are-four-must-haves-to-make-it-work
The Morphing ‘MSP’ Model
https://channelvisionmag.com/the-morphing-msp-model/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 35: Live from ChannelVision Expo 2022! Adam and Paul are joined by Director of Sales, Gary Schick, National Partner Manager, Brian Perdue, and Director of Marketing, Darcy Baker. And, if you listen closely you can hear Amy Comi quietly say, “sixteen.”
A very fun episode discussing the Expo, the future of the channel, and some RV vacation suggestions.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Report Episode 34. Adam and Paul discuss why distributors must digitally transform and what scares MSPs today. Don’t miss it!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Why Distributors Must Digitally Transform
https://www.channelfutures.com/best-practices/from-boxes-to-bytes-why-distributors-must-digitally-transform-to-protect-profits
What Scares MSPs Today
https://www.channele2e.com/influencers/what-scares-msps-today/
Upcoming Events:
CVx Expo 2022
https://cvxexpo.com/
Stress-Free XDR webinar with Quest and Trellix
https://lp.questsys.com/the-stress-free-xdr-what-is-it-and-why-it-matters?utm_source=Sugar&utm_medium=Email&utm_campaign=Trellix+XDR+Webinar+Nov22
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 33. Adam and Paul discuss smartphones, a possible VMware price hike, and the Top 4 Incident Response Planning Mistakes.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Smartphones are Getting Cheaper
https://www.cnbc.com/2022/10/17/why-smartphones-deflated-22percent-while-almost-everything-else-is-more-expensive.html
VMware Price Hike
https://www.crn.com/news/cloud/vmware-ceo-renew-now-to-fight-broadcom-price-hike-worries/2?itc=refresh
Top 4 Incident Response Planning Mistakes
https://www.channelinsider.com/security/incident-response-planning-mistakes/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 32. Adam and Paul discuss the recent Wall Street Journal article, “CIOs Still Waiting for Cloud Investments to Pay Off.”
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
CIOs Still Waiting for Cloud Investments to Pay Off
https://www.wsj.com/articles/cios-still-waiting-for-cloud-investments-to-pay-off-11664449203?mod=djemCIO
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 31. Adam and Paul discuss a recent Gartner survey, the impact of Hurricane Ian, Phoenix Sports complex, connectivity issues, and business continuity planning. It’s a great episode! Don’t miss it!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Enterprise Priorities
https://www.channelpartnerinsight.com/news/4056934/technology-midsize-enterprises-prioritising-investment/page/2
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 30. This is a more personal episode as Adam and Paul discuss hiring veterans, SkillBridge, and Adam shares personal stories from his experience transitioning out of active service as an Army Ranger and into civilian life.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
High-tech Tools Help Veterans Find Tech Careers
https://www.militarytimes.com/education-transition/2022/08/14/high-tech-tools-help-veterans-find-tech-careers/
SkillBridge Information
https://skillbridge.osd.mil/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 29. Adam and Paul discuss the recent student loan security breach, Flexibility as a Service, and an MSP Boot Camp. And, Paul admits something he should probably have just kept locked away.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Student Loan Breach
https://threatpost.com/student-loan-breach-exposes-2-5m-records/180492/
Flexibility as a Service
https://www.channelfutures.com/best-practices/flexibility-as-a-service-how-partners-can-help-meet-todays-workforce-needs
IT Service Provider Boot Camp
https://www.channelfutures.com/channel-partners-event-coverage/it-service-providers-get-boot-camp-in-recurring-revenue-growth
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 28. Adam and Paul discuss attracting Channel Partners, Configuration Errors Behind Ransomware Attacks, and VMware beating expectations. Also, is Adam excited about the new Lord of the Rings series? Find out!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
How IT Vendors Can Attract Channel Partners
https://www.channelinsider.com/partners/how-it-vendors-can-attract-channel-partners/
Direct Sales are Dead
https://profilemagazine.com/2022/direct-sales-are-dead/
Configuration Errors Behind Most Ransomware Attacks
https://www.channelfutures.com/channel-research/microsoft-research-configuration-errors-behind-most-ransomware-attacks
VMware Growth
https://www.crn.com/news/channel-programs/vmware-growth-in-saas-subscription-sales-lead-revenue-surge
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 27. Adam and Paul discuss the Apple security flaw, APT29, and Zoom dips. Also, is Janet Jackson’s classic Rhythm Nation a cybersecurity risk?
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Join Quest for an interactive Partner Forum! Your hosts Adam Burke and Gary Schick will share recent success stories as well as topics and trends that are timely for growing your customer base.
Register Here: https://tinyurl.com/2p4b9o6v
Thanks for listening!
Articles Cited:
Apple Security Flaw
https://mashable.com/article/apple-security-flaw-hackers
APT29 Continues Targeting Microsoft 365
https://www.mandiant.com/resources/blog/apt29-continues-targeting-microsoft
Zoom pares back annual forecast:
https://www.cnbc.com/2022/08/22/zoom-zm-earnings-q2-2023.html
Janet Jackson Music Crashes Hard Drives:
https://www.techspot.com/news/95671-janet-jackson-song-1989-declared-cybersecurity-vulnerability-crashing.html
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 26. Adam and Paul discuss the edge real estate crisis, cloud overspend and a snag in the Citrix buyout.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Join Quest for an interactive Partner Forum! Your hosts Adam Burke and Gary Schick will share recent success stories as well as topics and trends that are timely for growing your customer base.
Register Here: https://tinyurl.com/2p4b9o6v
Thanks for listening!
Articles Cited:
Edge Real Estate Crisis
https://www-edgeir-com.cdn.ampproject.org/c/s/www.edgeir.com/the-coming-crisis-in-edge-real-estate-20220808/amp
Cloud Overspend
https://www.channelpartnerinsight.com/news/4054715/channel-analysts-forrester-organisations-suffering-avoidable-cloud-overspend-report
Citrix Debt Financing Challenge:
https://www.channele2e.com/investors/private-equity/citrix-debt-financing-delayed-a-warning-signal-for-private-equity-buyouts/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Report Episode 25. Adam and Paul discuss the Telarus Summit, Softbank Struggles, and discuss what MSPs and MSSPs need to consider before offering compliance services. The guys also share their favorite books.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Telarus Partner Summit
https://www.channelfutures.com/tech-services-brokerages/images-telarus-hosts-partner-summit-gives-partner-supplier-awards
Softbank Venture Capital Investment Concerns
https://www.channelfutures.com/security/dattos-rob-rae-there-are-no-dumb-questions-about-cyber-resilience
Learn More about Quest’s Cybersecurity Checkup Program. Keep Hackers at bay with Critical Cybersecurity Checkups
https://www.channele2e.com/investors/venture-capital/softbank-concerns-why-msps-and-mssps-should-care/
What MSPs Need to Know to Offer Compliance Services
https://www.channelinsider.com/managed-services/msps-compliance-services/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 24. Jack Bauer…I mean… Paul and Adam discuss branding, TikTok, and keeping cyber resilience at the 5th grade level.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Gen Z and TikTok Use
https://www.bloomberg.com/news/articles/2022-07-29/gen-z-uses-tiktok-like-google-upsetting-the-old-internet-order?srnd=technology-vp
No Dumb Questions in Cyber Resilience
https://www.channelfutures.com/security/dattos-rob-rae-there-are-no-dumb-questions-about-cyber-resilience
Learn More about Quest’s Cybersecurity Checkup Program. Keep Hackers at bay with Critical Cybersecurity Checkups
https://lp.questsys.com/cybersecurity-checkups
Learn about Quest’s expert Application Development team
https://www.questsys.com/services/professional-services/application-development/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 23. Paul and Adam look at new product releases from Cisco, Avant, HPE, Cato Networks and discuss Zero Trust Security adoption.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
New Products and Services
https://www.channelfutures.com/galleries/new-products-services-cisco-hpe-tbi-vmware-avaya-more-gallery
Zero Trust Security Adoption
https://wire19.com/zero-trust-security-adoption-sees-a-rise/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 22. Microsoft cancels some plans, Austin blasts Kaseya, and SHI is operational.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Microsoft NCE renewal deadline delayed
https://wire19.com/microsoft-nce-renewal-deadline-delayed-beyond-july-11/
Datto Founder Austin McChord Blasts Kaseya
https://www.crn.com/news/managed-services/datto-founder-austin-mcchord-blasts-kaseya-for-post-acquisition-changes-this-sucks-?itc=refresh
SHI Cyberattack: ‘Vast Majority’ of Systems Now ‘Fully Operational’
https://www.crn.com/news/security/shi-cyberattack-vast-majority-of-systems-now-fully-operational-?itc=refresh
Russia Hackers Abusing BRc4 Red Team Penetration Tool
https://www.hackread.com/russia-hackers-abuse-brc4-red-team-penetration-tools/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 21. Adam and Paul bring the metaphors, the awards, and best practices for MSP’s. Congrats to Quest for winning Channel Vision’s Channel Partner of the Year!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Hyperscalers Continue to Consolidate: What MSPs Must Know https://www.channelfutures.com/best-practices/hyperscalers-continue-to-consolidate-what-msps-must-know/?ppage=2
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 20. Adam and Paul discuss Cisco’s Partner Revolution, share some marketing advice, and reveal some turkey hot takes.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Cisco Partner Evolution
https://www.channelfutures.com/sdn-sd-wan/ciscos-robbins-customers-are-tired-of-being-systems-integrators
Marketing Silver Bullet
https://www.channele2e.com/influencers/silver-bullet-successful-marketing/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 19. Adam and Paul review the SpiceWorks 2022 State of IT report, and discuss QuestFlex
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
The 2022 State of IT
https://swzd.com/resources/state-of-it/#chapter-6
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
The Incident Response Episode 19. Adam and Paul review SpiceWorks 2022 State of IT report, and discuss QuestFlex. Adam also shares a story about garbage cans, and how they helped close a deal.
Welcome to The Incident Response Episode 18. Adam and Paul look at the Welcome to The Incident Response Episode 18. Adam and Paul look at the Cloud Market Share in 2022.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Cloud Market Share 2022
https://www.channele2e.com/news/cloud-market-share-amazon-aws-microsoft-azure-google/
Ecosystem or Feudal System
https://www.questsys.com/partner-blog/ecosystem-or-feudal-system/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com..
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Cloud Market Share 2022
https://www.channele2e.com/news/cloud-market-share-amazon-aws-microsoft-azure-google/
Ecosystem or Feudal System
https://www.questsys.com/partner-blog/ecosystem-or-feudal-system/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 17. Adam and Paul discuss MSP valuations, Broadcom-VMware Deal, and is ransomware good for business?
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
MSP Valuations
https://www.channele2e.com/investors/have-msp-valuations-finally-peaked/
Broadcom-VMware Deal,
https://www.channelfutures.com/mergers-and-acquisitions/an-era-has-ended-inside-the-61-billion-broadcom-vmware-deal-rocking-the-software-industry
Is Ransomware Good for Business? https://www.channelfutures.com/galleries/we-dared-to-ask-is-ransomware-good-for-business-gallery
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 16. Adam and Paul discuss Randy Jeter’s recent comments, Avant buying PlanetOne and the Talent Shortage (or is there!?)
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Randy Jeter
https://www.channelfutures.com/galleries/8-channel-people-making-waves-this-week-at-avant-cisco-databricks-more-gallery
Avant and PlanetOne
https://www.channelfutures.com/galleries/8-channel-people-making-waves-this-week-at-avant-cisco-databricks-more-gallery
Talent Shortage https://www.channelfutures.com/business-models/talent-shortage-ripple-effects-continue-to-create-headaches-for-partners
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 15. Adam and Pau discuss the recent French Fiber Optic Attack, the value of Intelligent Alerting, and Avaya’s recent partnership with Microsoft.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
French Fiber Optic Attack
https://www.cyberscoop.com/french-fiber-optic-cables-attack-critical-infrastructure/
Intelligent Alerting
https://www.channele2e.com/influencers/intelligent-alerting-transform-msp/
Avaya Partners with Microsoft
https://www.channelfutures.com/cloud-2/avaya-partners-with-microsoft-to-deliver-onecloud-solutions-on-microsoft-azure
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do athttps://www.questsys.com.
Welcome to The Incident Response Episode 14. Special guest Michelle Torrey-Teunissen, CRO of 6clicks joins Adam and Paul to share 6clicks mission, partnership opportunities and an insightful webinar coming up on May 11, Solving GRC Tech Procurement for State & Local Government.
The webinar will feature Quest, 6clicks, and City of Livermore. Learn more about this webinar: https://www.linkedin.com/video/event/urn:li:ugcPost:6917296612545368064/
Learn more about Quest’s NASPO ValuePoint Partnership:
https://www.questsys.com/naspo-valuepoint-supplier-partner/
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 13. Adam and Paul discuss the Citrix buyout, email security failures, and “just another” 19 billion equity fund.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Citrix Shareholders Approve $16.5 Billion Private Equity Buyout
https://www.channelfutures.com/mergers-and-acquisitions/citrix-shareholders-approve-16-5-billion-private-equity-buyout-joining-tibco
Most Email Security Approaches Fail to Block Common Threats
https://threatpost.com/email-security-fail-block-threats/179370/
Channele2e Daily Brew https://www.channele2e.com/news/updates-25-april-2022/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 11. Adam and Paul discuss the Conti Leaked Documents, Top Moments at Channel Partners Conference, Managed Service Trends of 2022 and Biggest Cybersecurity Risks for MSPs
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Conti Leaked Documents -
https://www.cnbc.com/2022/04/14/conti-ransomware-leak-shows-group-operates-like-normal-tech-company.html
Channel Partners Conference & Expo - Top Moments https://www.channelfutures.com/channel-partners-event-coverage/top-moments-from-the-record-smashing-channel-partners-conference-expo
Managed Service Trends 2022 - https://www.channelfutures.com/channel-partners-event-coverage/beyond-the-trends-in-managed-services-2022-with-comptia
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Quest CEO, Tim Burke joins the show for an honest discussion about cyber insurance. Do you need cyber insurance in 2022? Tim is always direct, and we appreciate his insights!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Register for The Channel Partners Conference: https://channelpartnersconference.com/
Quest’s team will be attending Channel Partners Conference & Expo in Las Vegas on April 11th-14th.
Schedule your appointment with the cohost of The Incident Report and VP of Partnerships Adam Burke.
Schedule your appointment with Quest National Partner Manager, Gary Schick.
Schedule your appointment with VP of Marketing Darcy Baker.
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
The Incident Report is live! It's a Channel Partners Conference takeover as special guests darcy Baker and Gary Schick join @adam and Paul to discuss the upcoming 2022 Expo in Las Vegas. Learn how to get the most out of the Channel Partners Conference, while learning trivia like, "where can I easily spend $3,000 on lunch in Vegas?"
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Register for The Channel Partners Conference: https://channelpartnersconference.com/
Quest’s team will be attending Channel Partners Conference & Expo in Las Vegas on April 11th-14th.
Schedule your appointment with the cohost of The Incident Report and VP of Partnerships Adam Burke.
Schedule your appointment with Quest National Partner Manager, Gary Schick.
Schedule your appointment with VP of Marketing Darcy Baker.
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
The Incident Report is live! Adam Burke and Paul Burke sit down and talk about the Microsoft Evolution, the private versus the public cloud, and Everything as a Service in 2022
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Global petition - https://www.channelpartnerinsight.com/news/4047261/petition-brands-microsoft-partner-score-impossible-biased-reward-loyalty
Everything as a Serice in 2022 - https://www.channele2e.com/business/finance/how-real-is-everything-as-a-service-revenue-reality-check/
Quest’s team will be attending Channel Partners Conference & Expo in Las Vegas on April 11th-14th.
Schedule your appointment with the cohost of The Incident Report and VP of Partnerships Adam Burke,
Schedule your appointment with Quest National Partner Manager, Gary Schick.
Schedule your appointment with VP of Marketing Darcy Baker.
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Welcome to The Incident Response Episode 7. Adam and Paul discuss the 2022 IT Market Trends Report, New Microsoft Cloud Partner Program, and Security Tool Alert Fatigue
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
IT Market Trends Report 2022 -
https://www.channelfutures.com/channel-research/post-pandemic-it-talent-market-will-never-be-the-same
New Microsoft Cloud Partner Program - https://www.channelfutures.com/cloud-2/7-fast-facts-about-the-new-microsoft-cloud-partner-program
The Problem with Multiple Cloud Security Tools: Alert Fatigue and Burnout - https://www.helpnetsecurity.com/2022/03/18/cloud-security-alert-fatigue/
Quest’s team will be attending Channel Partners Conference & Expo in Las Vegas on April 11th-14th.
Schedule your appointment with the cohost of The Incident Report and VP of Partnerships Adam Burke,
Schedule your appointment with Quest National Partner Manager, Gary Schick.
Schedule your appointment with VP of Marketing Darcy Baker.
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Adam Burke, Mike Dillon, and Paul Burke discuss Russian and Iran threat actors, and the dangers they pose for your data, and organization. Have you reviewed CISA guidance and recommendations?. It's advice that can help keep you and your organization safe! Special guest Mike Dillio is CTO of Quest Technology Management, returns.
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Quest’s team will be attending Channel Partners Conference & Expo in Las Vegas on April 11th-14th.
Schedule your appointment with the cohost of The Incident Report and VP of Partnerships Adam Burke,
Schedule your appointment with Quest National Partner Manager, Gary Schick.
Schedule your appointment with VP of Marketing Darcy Baker.
Learn more about Quest's Cyber Security Workshop: https://www.questsys.com/workshops/cybersecurity-workshop/
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Paul and Adam discuss simple steps every organization can and SHOULD take in a post- log4j environment. Special guest Mike Dillion, CTO of Quest Technology Management, returns. This is part three, "Simple Steps," of the Log4j Vulnerability Series. Learn more about Log4j at https://www.questsys.com/log4j-lp/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Welcome to The Incident Response Episode 4. Adam and Paul discuss the best tools for MSPs, the changing role of distributors, and a new security threat.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Articles Cited:
Best MSP Tools 2022 -
https://www.channelinsider.com/managed-services/best-managed-service-provider-msp-tools/
‘New Threat Level’ to U.S. Organizations - https://www.channelfutures.com/security/russian-invasion-of-ukraine-brings-new-threat-level-to-u-s-organizations
The Role of Distributors - https://www.channelfutures.com/distribution/the-role-of-distributors-is-disrupting-the-channel-industry
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
Paul and Adam discuss the Log4j Vulnerability with Quest Technology Management CTO, Mike Dillon. This is part two, "Finding Log4j Within Your Network," of the Log4j Vulnerability Series. Learn more about Log4j at https://www.questsys.com/log4j-lp/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!
Adam and Paul discuss the top headlines regarding channel opportunities partnerships and ransomware.
The Channel Outlook for 2022: https://www.channelinsider.com/news-and-trends/channel-outlook-2022-major-changes/
Cisco buying Splunk?: https://www.channele2e.com/investors/cisco-buying-splunk/
Paul and Adam discuss the Log4j Vulnerability with Quest Technology Management CTO, Mike Dillon. This is part one, "From Where it Came," of the Log4j Vulnerability Series. Learn more about Log4j here: https://www.questsys.com/log4j-lp/
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com. And,
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.
Thanks for listening!