eXperience Café: Recent Episodes
eXperience Cafe
Welcome to the eXperience Café where we navigate the digital transformation landscape with an array of distinguished guests to provide their unique perspectives, experience, and points of view on a range of related topics – from business leaders, co-founders and talented, passionate professionals. So, grab a coffee and join our changing hosts on a journey of discovery to unlock the potential of technology and innovation. Available on YouTube, Spotify, Apple Podcasts, Google Podcasts Amazon Music and Anchor.
transformation #technology #AI #metaverse #ibm #data #podcast #knowhow
In 2023, we see a rise in the number of women occupying C-suite positions and sitting on executive boards. However, despite these increases, we're still far from gender parity. Subconscious biases still form a barrier that keeps women from finally breaking the glass ceiling for good. In this special on Diversity and Inclusion, John Sullivan, Nicoleta Raportaru, winner of the Rolde Model of the Year and Women in Tech Awards 2022 and D&I Gender Parity Advocate, and Aidan Moran, CEO of ecx.io and winner of the Highly Commended Recognition for Inclusion in the Management Consultancies Association Awards 2022, shine a light on the bias that's still present in many organisations, and what actions are required by these on their path towards more inclusion and diversity.
+++ Also check out Aidan's YouTube channel: https://www.youtube.com/@BraveTalks/about +++
Wie verändert Digitalisierung das Gesundheitswesen und die Welt der Krankenkassen? Kann man auch überdigitalisierten? Und warum vertrauen wir amerikanischen Großkonzernen mit unseren Daten, aber nicht deutschen Krankenkassen? Diesen und noch vielen weiteren Fragen gehen Daniel Simon, IBM iX EMEA Experience Design & Mobile Practice Lead, und sein Gast Marek Rydzewski, Chief Digital Officer der BARMER, der zweitgrößten Krankenkasse Deutschlands, in der ersten deutschen Folge des eXperience Cafés auf den Grund.
The automotive industry has an image of being a traditional one, and slow to adapt to new business trends. This doesn’t only apply to the topic of e-mobility but includes the whole sales, communication, and customer experience strategy. What are the new rules of this game, and where are the most valuable opportunities? Host John Sullivan and his guest Jens Sulek, a well known automotive industry expert, Executive Partner and Co-Lead of IBM iX DACH, discuss the hot trends of this current transition, and try to find answer to the most burning questions. Press play and join the discussion with your comments.
The AI technology is rapidly developing and being adopted in our lives, but do we really understand its potential and the risks involved? How is it changing our world and the healthcare sector in particular? Dietmar Frey, Managing Director CLAIM - Charité Lab for AI in Medicine at Charité in Berlin, shares insights into his work supporting the medical world with data-driven systems and answers the most burning questions: What part does AI play in the future of healthcare, what are its benefits, and what hurdles are encountered during the implementation process? Press play and find out for yourself.
How do you cultivate client relationships for business impact? Jason Duff, North America Oil & Gas Industry Leader at IBM, shares his insights in how to build client relationships by listening and understanding clients’ needs, translating it to the most suitable product, and what to do when trust is broken. In his talk with John Sullivan, Jason also sheds some light on the oil and gas industry’s digital transformation story – how it is working towards sustainability and what lays ahead for the industry in times of energy transition.
How do you bring the best people together to solve great problems? Lindsay Herbert, Global Chief Innovation Officer for IBM Garage, joins John Sullivan, IBM iX EMEA Managing Partner, to talk about delivering 'total experiences', what it takes to be a woman in IT, motivation and how to make sure that nobody is left behind. They also discuss ability-to-prototype, accessibility in emerging technologies, Lindsay's published book, 'Digital Transformation: Build Your Organization's Future for the Innovation Age' and her invention - the IBM Instant Checkout.
John Phillips, General Manager EMEA at Zuora, joins John Sullivan, IBM iX EMEA Managing Partner, to talk about trends and challenges in the subscription economy, the digital experience, consumption-based models and moving beyond traditional subscription services. They discuss the drivers behind the shift from ownership to subscription and how that differs across demographics. Also on the docket: lock-in phobia, differentiation, aggregation and regulation.
How can information technology help to enable genuinely impactful change?
Phil Spring, IBM Energy & Utilities EMEA Leader, and John Sullivan, IBM iX EMEA Managing Partner, talk about practical ways to make change happen through technology to support energy transition in support of sustainability objectives. They discuss where we are now and what we need to do over the next few decades to reach our emission reduction targets, including the role companies will play in providing low carbon choices for consumers and how they can utilize exponential technologies like blockchain, AI, machine learning and IOT to accelerate their transformation as well as the impact of ESG ratings, emerging environmental standards and the war in Ukraine.
Every sport lives off the enthusiasm of its fans. Over the past years, we saw a shift in how we experience sports events. In this episode, John Sullivan welcomes an expert on this topic: Fred Baker, IBM UKI Garage and Sports Lead. Learn how IBM created a personalised, real-time virtual fan experience for Wimbledon, Saint Andrews and other sports events with the help of AI.
Do machine learning and artificial intelligence really threaten our jobs? What happens to the collected data, how can GDPR compliance and privacy protection be guaranteed whilst these technologies are rapidly advancing? In this episode, Clare Mortimer gives insights into machine learning and algorithms, personalisation through AI and outlines the skills required for a future collaboration of humans and machines.
Is Design Thinking the way to the empowered team or rather an obstacle for transformation in modern businesses? Phil Gilbert, former Head of Design at IBM, and John Sullivan, IBM iX EMEA Managing Partner, talk about the chances the Design Thinking approach holds for enterprises, but also the challenges that middle and higher management have to overcome to fully enable their teams and scale their strategy to optimize user experience and design for trust.
In a world of uncertainty, how do you rapidly pivot and adjust to new challenges? In our second episode of the eXperience Café, John Sullivan discusses how to embed agility in organisations with Danish Aziz, Client Partner and Head of Enterprise Agility for IBM Consulting in the UK.
In this episode John Sullivan and Chris Hay, Distinguished Engineer and IBM iX EMEA CTO, discuss about what Metaverse is, how it can be used in the workplace, how business strategies will evolve and adapt to embrace it and what is still needed to move it from concept to mainstream. You'll also find interesting personal details about Chris, along with some of the biggest career failures and his takeaways from those.