The Happy Customer Channel: Recent Episodes
Buena Vista Creative
Frankie Telfort, founder of Old Bull Athletics, joins the show. Learn More About Old Bull Athletics: https://oldbullathletics.com/ Instagram: https://www.instagram.com/oldbullathletics/?hl=en Facebook: https://www.facebook.com/OldBullAthleticsMiami/ YouTube: https://www.youtube.com/channel/UC3qKguZFeAReN7yMkVfqyJw Show Sponsors: Buena Vista Creative: https://www.buenavistacreative.com A Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers. Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support. The Happy Customer Channel: https://thehappycustomerchannel.com The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
Dave Arbetter, owner of Arbetter Hot Dogs, joins the show. Learn More About Arbetter Hot Dogs: https://arbetterhotdogs.com/index.html Instagram: https://www.instagram.com/arbetterhotdogs/ Facebook: https://www.facebook.com/arbettershotdogs Show Sponsors: Buena Vista Creative: https://www.buenavistacreative.com A Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers. Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support. The Happy Customer Channel: https://thehappycustomerchannel.com The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
Carlos Barquero and Gonzalo Di Paolo of Inktel join the show to discuss the business of Lionel Messi. Show Sponsors: Buena Vista Creative: https://www.buenavistacreative.com A Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers. Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support. The Happy Customer Channel: https://thehappycustomerchannel.com The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
Nelio Cuomo Costa of CCW - Coastal Championship Wrestling, joins the show. Learn More About CCW - Coastal Championship Wrestling: https://www.coastalchampionshipwrestlingfl.com/ Instagram: https://www.instagram.com/ccwalivetv/ Facebook: https://www.facebook.com/CCWAliveTV TikTok: https://www.tiktok.com/@ccwalivetv Show Sponsors: Buena Vista Creative: https://www.buenavistacreative.com A Miami-based creative cabana that offers our partners unlimited creative marketing resources. We are a full-service advertising company not afraid to jump into the pool without dipping our toes in. Sign up for your company’s day at the pool and let’s put together a creative strategy that elevates your brand and brings memorable experiences to your customers. Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support. The Happy Customer Channel: https://thehappycustomerchannel.com The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer.
Robert Ramos & Pedro Gomez, Filmmakers of South Beach Shark Club, join the show. Learn More About South Beach Shark Club: https://www.southbeachsharkclub.com/ IMDB: https://www.imdb.com/title/tt18968266/ Instagram: https://www.instagram.com/southbeachsharkclub/?hl=en Facebook: https://www.facebook.com/SouthBeachSharkClub TikTok: https://www.tiktok.com/@southbeachsharkclub YouTube: https://www.youtube.com/channel/UCEp5wJC8DU2debg8QcRPNpw
Rich Levy of Butter and Vine, joins the show. Learn More About Butter and Vine: https://butterandvine.com/ Instagram: https://www.instagram.com/butterandvine/ Facebook: https://www.facebook.com/butterandvine TikTok: https://www.tiktok.com/@butterandvine
Dr. Carlos De La Hoz, Founder of NeoMedicine Institute, joins the show. Learn More About NeoMedicine Institute: https://www.neomedicineinstitute.com/ Instagram: https://www.instagram.com/neomedinstitute/ Facebook: https://www.facebook.com/Neomedicineinstitute/ YouTube: https://www.youtube.com/@neomedicineinstitute1434
Rob Seaver and Michele A. Shuster of PACE, join the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More PACE: https://paceassociation.org/ SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
Nicole Nutile, Client Success and Customer Experience Manager at Wiley, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More Wiley: https://www.wiley.com/en-us SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
Chris Drury, Director of Consumer Care at Blount Fine Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More Blount Fine Foods: https://www.blountfinefoods.com/ SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
Luis "Wicho" Hernandez, Partner at Coastal Wealth and Broadcaster for University of Miami Baseball, joins the show. Learn More About Coastal Wealth: https://coastalwealth.com/
John M. Calhoun, Consumer Affairs Manager at McKee Foods, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More McKee Foods: https://www.mckeefoods.com/www SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
Joe Mazur, Director of Consumer Care at Michelin Tires, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More Michelin Tires: https://www.michelinman.com/ SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
Jill DeLong, Global Consumer Relations Manger at The Hershey Company, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel. Learn More The Hershey Company: https://www.thehersheycompany.com/en_us/home.html SOCAP International: https://socap.org/ Show Sponsor: Inktel Contact Center Solutions: https://www.inktel.com A Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.
Lisa Diehl, Consumer Care Director at Freshpet, joins the SOCAP Spring Symposium Podcast Booth sponsored by Inktel.
Lisa Oswald, Senior Vice President, Global Head of Consumer Service at Travel Zoo, joins the SOCAP Spring Symposium Podcast Booth.
In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to the customer who may need different things depending on the time of day. About The Happy Customer Channel: The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. For more information, please visit: https://thehappycustomerchannel.com
Learn what it's like working with luxury brand clients with industry veteran David Finley of SPS Worldwide. They produce many of the storefront and retail displays for luxury fashion brands in New York, Miami, Los Angeles and all over the world. About The Happy Customer Channel: The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. For more information, please visit: https://thehappycustomerchannel.com About SPS Worldwide: https://www.spsworldwide.com/ https://www.instagram.com/spsworldwide/
How do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D'Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now?
About The Happy Customer Channel: The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. For more information, please visit: https://thehappycustomerchannel.com About Ace World Travel: Ace World Travel is a full-service independent travel agency. We go above and beyond to make sure your experience is unique and memorable. Our dedicated 1-on-1 customer service ensures that all of your personal travel needs are not only heard, but met to the best of our capability. All of our itineraries are custom built, guaranteeing your vacation will be one of a kind! We also love to help organize your special event or occasion like anniversaries, honeymoons, family vacations, bachelor/bachelorette parties.....and more! Whatever your travel plans, from the simplest to the most complex, we’d love the opportunity to help you create a wonderful travel experience and will work diligently to get the best possible value for your travels. So the next time you’re thinking about traveling…“Don’t just book a trip…MAKE A MEMORY!” To inquire about travel or to book Aurelio for a speaking appearance, please contact Ace World Travel Email: requestinfo@aceworldtravel.com Phone: 347-915-4287 Fax: 888-331-4054