Screen to Screen Selling: Recent Episodes
Doug Devitre
Join me and Laura L. Scott today as we discuss How to Build a Productive Business Environment While Working Remotely. This is a session you don't won't to miss.
Join me and Shayla Collins Deam as we discuss how to recruit and retain during tough times.
Join Chip Ahlswede and myself as we talk about the upcoming legislative meetings and how not to screw them up.
Join my friend D.j. Frare and I on How to Stay Healthy and Strong While Working at Home.
Watch this recorded video of us talking about how to get a grip on educaiton, governance, and teams when meeting Screen to Screen.
Join us for this discussion with Bill Madder on how associations are collaborating with one another without stepping in the office.
Join me and President and CEO of Metro MLS Chris Carrillo as we talk about how MLS's can serve more members better from home.
Join me and Bob Pike Csp Cpae on a real discussion on the difference between virtual platforms and how to use them effectively.
Jeffrey Hayzlett is a global business celebrity, a prime time television show host on C-Suite TV, and a radio host on CBS Radios Play it and C-Suite Radio. From small businesses to international corporations, his creativity and extraordinary entrepreneurial skills have enabled him to lead ventures blending his leadership perspectives, insights into the c-suite and business strategy, mass marketing prowess and affinity for social media. He is a well-traveled public speaker, the author of the bestselling business books, The Mirror Test and Running the Gauntlet, and one of the most compelling figures in business today. Recently Jeffrey earned the CPAE Hall of Fame Award from the National Speakers Association because of his commitment and impact he has made on the speaking profession.
Key takeaways include:
Whether or not the C-Suite needs to meet in-person to make critical decisions.
What are some pet peeves when meeting remotely and how to handle them.
How to do your homework when approaching C-Suite executives to create value.
Since 1983, Art Sobczak and Business By Phone Inc. have helped hundreds of thousands of professionals say the right things by phone to get more of what they want.
In 2012 Art received the Lifetime Achievement Award from the American Association of Inside Sales Professionals for his contribution to the profession. In 2013 he was named one of the Top 25 Most Influential Inside Sales Professionals. His latest book, Smart Calling, hit Number One in amazon.com Sales category its very first DAY, was named Top Sales Book of 2010, and the Revised Second Edition was released in April of 2013.
Get a copy of Smart Calling now.
Key takeaways include:
How to avoid cold calling through better preparation, scripts, and dialogue.
How to avoid over preparing to maintain consistent phone call productivity.
Appropriate times when to use email, the phone, or engage a customer Screen to Screen.
Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees.
His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller, and, his latest book, Amaze Every Customer Every Time. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express and that just a few of the A's!
Key takeaways include:
How companies are leveraging technology to create amazing experiences.
How to recover from technology backfires by knowing what to say in advance.
The leading trends in customer service, responsiveness, and satisfaction.
A problem with so many web meeting tool options is that we need to learn each of the features across each of the platforms. That requires more learning, more practice, and less time working with real customers.
In this episode, Doug Devitre, author of Screen to Screen Selling will walk you through one of his favorite platform agnostic whiteboard tools that responds to customer questions quickly.
Key takeaways include:
How to use your tablet to act as a digital whiteboard on other people's computer screens.
Steps to connect your tablet to desktop screen share using the same WiFi network.
Features of a responsive whiteboard tool used to enhance the customer experience.
Mark Hunter,The Sales Hunter helps individuals and companies identify better prospects, close more sales and profitably build more long-term customer relationships. He is a consultative selling expert, specializing in custom-tailored sales programs that allow businesses to gain the edge they need to compete and win in today's marketplace.
For nearly 30 years, Mark Hunter has been in sales. For 18 years, he worked for three Fortune 100 companies managing sales territories worth more than $200 million in annual sales. Other roles included directing more than 200 sales people and $700 million in annual sales. For the past 12 years, he has been a sales consultant who speaks and works with leading global companies. It's Marks experience in key sales positions of top corporations that gives him the confidence to deal with CEOs and other senior-level people in today corporate environment.
Before Mark embarked on being an independent consultant, he spent 18 years in the sales and marketing divisions of three Fortune 100 companies. He travels internationally 240 days a year, working with global leaders like Coca-Cola, Kawasaki, Sara Lee, Mattel, Unilever and Godiva.
Marks awards include Top Sales & Marketing Influencer 2014, OpenView Sales Lab Top 25 B2B Sales Influencers of 2014, Top Sales World Top Sales Influencers 2014, Top Sales World Best Blogs 2014, and CEO World Brightest Minds in Sales to Follow on Twitter.
Key takeaways include:
The most common type of presentation to avoid that most salespeople make.
How to increase profitability by working with buyers focused on outcomes.
The one question to start focusing on outcomes that creates immediate value.