Business of Tech: Recent Episodes
MSP Radio
Dave Sobel and channel expert Ryan Morris discuss the aftermath of the CrowdStrike incident and the importance of focusing on software quality in the tech industry. They emphasize the need for technology vendors to prioritize reliability, stability, security, and manageability in their products to prevent future outages and vulnerabilities. The conversation highlights the role of MSPs and channel companies in ensuring that the technology they offer is reliable and professionally supported, ultimately benefiting both the vendors and the end-users.
Ryan Morris emphasizes the importance of channel partners choosing vendors based on the quality and reliability of their products, rather than just the latest features or pricing. He stresses the need for vendors to take responsibility for the quality of their software and provide effective support to channel partners in case of issues. The discussion also touches on the significance of industry-wide initiatives like the “secure by design” pledge to promote software quality and security across the tech ecosystem.
The conversation shifts to the impact of AI on IT careers, with both Dave and Ryan expressing optimism about AI’s role in enhancing human capabilities rather than replacing jobs. They discuss the importance of leveraging AI as a tool to make professionals more productive and efficient in their roles. Additionally, Dave clarifies his approach to selecting tools for an MSP business, focusing on compatibility with modern API-driven interfaces and the importance of selecting tools that align with the business’s long-term goals.
The episode concludes with a preview of an upcoming interview with Srini Koushik of Rackspace, where he discusses Rackspace’s AI framework and their focus on responsible AI implementation. The conversation highlights Rackspace’s commitment to symbiotic, secure, and sustainable AI solutions, emphasizing the importance of responsible AI practices in the tech industry.
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We discuss the aftermath of CrowdStrike’s software update crash, which cost Fortune 500 companies an estimated $5.4 billion. The update caused widespread disruptions, particularly in the aviation, healthcare, and banking sectors. CrowdStrike is working on improving their testing policies and deployment strategies to prevent similar incidents in the future. The fallout from the crash has led to investigations by the Department of Transportation and calls for congressional hearings.
Another highlight of the episode is the revelation that a North Korean threat actor infiltrated a cybersecurity firm by posing as a remote worker using a stolen identity. This incident underscores the importance of robust vetting processes and continuous security monitoring in organizations. The need for enhanced security measures to detect and prevent such attacks is emphasized, as the threat landscape continues to evolve.
The episode also delves into the concept of digital twins, virtual likenesses used for research purposes, and their potential applications in various industries. The market for digital twins is expected to grow significantly, with healthcare driving its growth. Additionally, the discussion touches on the importance of strategic AI integration and scenario planning to prepare for the future of AI technology.
Lastly, the episode explores the challenges faced by the shared responsibility model in cloud computing security. As sophisticated threats and automated attacks strain the traditional model, cloud providers are urged to take on more responsibility to protect their customers. The need for industry-wide improvements in security practices and the importance of incorporating AI into strategic planning processes are highlighted throughout the episode.
Three things to know today
00:00 CrowdStrike’s Crash Costs Billions: Aviation Disruptions, Congressional Hearings, and New Testing Policies
05:51 Identity Theft and AI: How a North Korean Hacker Infiltrated a Cybersecurity Firm
06:39 Strategic AI Integration: Digital Twins, Scenario Planning, and Evolving Cloud Security Models for Future Success
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The episode begins with a discussion on a vulnerability in Microsoft’s Windows Hello for Business authentication model, which has been found to be susceptible to downgrade attacks. Microsoft has released a fix for this issue to enhance security measures. Additionally, the episode highlights AT&T’s decision to pay a ransom to prevent the exposure of stolen call records, shedding light on the prevalent trend of companies paying ransoms after cyber attacks.
The episode also delves into Switzerland’s groundbreaking law, mandating the use of open-source software in the public sector to promote transparency and security. Furthermore, the Cybersecurity and Infrastructure Security Agency (CISA) has published a playbook for resilience planning in critical infrastructure, emphasizing the importance of enhancing security measures and minimizing the impact of cyber attacks. The episode also discusses leadership changes at CISA, with Brandon Wales stepping down as the executive director and Bridget Bean set to take over in August.
In the realm of technology, Google’s reversal of its plan to drop support for third-party cookies in Chrome is highlighted, with the introduction of the Privacy Sandbox as an alternative. The episode also explores advancements in AI technology, such as OpenAI’s Instruction Hierarchy technique to prevent AI models from being misled and Meta’s release of LLAMA 3.1, an open-source AI model with significant parameters. The discussion touches on the growing adoption of generative AI in businesses and the importance of addressing bias and fairness in AI models.
Concluding the episode, Dave Sobel emphasizes the significance of strategic decision-making in cybersecurity, advising against paying ransoms and advocating for unique approaches like Switzerland’s open-source mandate. The episode underscores the evolving landscape of technology and the need for businesses to adapt to changing trends and security measures.
Three things to know today
00:00 Cybersecurity in Focus: Windows Hello Fix, AT&T Ransom, Swiss Open-Source Law, and CISA Leadership Changes
04:51 Google Reverses Third-Party Cookie Phase-Out: What It Means
05:45 OpenAI and Meta’s Latest Advances: Instruction Hierarchy, Llama 3.1, and the Business Implications
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Global IT spending is projected to surge by 7.5% in 2024, driven by increased demand for data center systems and IT services, particularly generative AI. The growth forecast highlights the sustained demand for managed services and cloud solutions, indicating a shift towards comprehensive IT management solutions offered by MSPs.
Secondly, Meta, the parent company of Facebook, is facing a regulatory showdown in the EU as it withholds its new multimodal AI model from European customers due to regulatory uncertainties. This decision reflects a broader trend among U.S. tech giants to withhold products from European markets, raising concerns about data privacy and compliance with GDPR regulations. The move underscores the challenges tech companies face in navigating complex regulatory landscapes across different regions.
Thirdly, the podcast delves into the impact of legacy tech upgrades on businesses, with the average company spending $2.9 million on maintaining and upgrading outdated systems. Legacy systems pose challenges for implementing emerging technologies like AI, impacting productivity and hindering innovation. The episode emphasizes the importance of modernization roadmaps and cloud migration strategies to help businesses transition to more agile and scalable IT infrastructures.
Lastly, the episode touches on NATO’s plans to establish a new cyber defense center in Belgium to protect allied cyberspace operations. This initiative comes in response to the rise in politically motivated cyber attacks since the Russian invasion of Ukraine in 2022, highlighting the growing importance of cybersecurity in the geopolitical landscape. The establishment of the NATO Integrated Cyber Defense Center underscores the evolving nature of cyber warfare and the need for collective resilience and defense strategies in the digital age.
Three things to know today
00:00 Global IT Spending to Surge by 7.5% in 2024, Driven by Data Center Systems and IT Services
04:19 Meta’s Regulatory Showdown: EU Customers Denied Access to New Multimodal AI Model
07:25 Legacy Tech Upgrades Costing Businesses Millions, Hindering AI Adoption and Productivity
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CrowdStrike released a software update that caused Windows machines to enter a boot loop, impacting around 8.5 million devices globally. The CEO of CrowdStrike issued an apology for the incident, highlighting the need for software vendors to prioritize quality and minimize flaws in their products. The aftermath of the incident raises questions about the trade-offs between efficiency and reliability in the tech industry.
The second incident discussed is the dismissal of most of the Security and Exchange Commission’s lawsuit against SolarWinds. The lawsuit accused SolarWinds of concealing security weaknesses before and after a cyberattack linked to Russia. The ruling is seen as a positive development for CISOs and IT leaders facing legal scrutiny after cyber attacks, but it also raises concerns about the lack of responsibility assumed by software vendors in such cases. The episode emphasizes the need for software manufacturers to take responsibility for the reliability and security of their products.
Two things to know today
00:00 We have to talk about Friday’s Crowdstrike incident to discuss where we go from here
09:08 Judge dismisses case by SEC against SolarWinds
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Tyler Hochman, CEO of FORE Enterprise, discusses their AI workforce analytics platform that predicts employee turnover before employees themselves are aware of their intentions to leave. The technology utilizes a combination of external and internal data sources to create predictive models on both aggregate and individual levels. External data sources include census information, demographics, and economic trends, while internal data encompasses employee performance metrics like utilization and schedule adherence.
Hochman highlights the importance of data organization and structuring for effective data analytics, emphasizing that manual data structuring can be cost-effective for small-scale operations. However, as organizations grow beyond a certain size, automation becomes more efficient. The discussion also delves into the privacy considerations surrounding employee data collection, with Hochman emphasizing the need to respect employees’ existing understanding of performance tracking metrics.
The conversation shifts to actionable insights derived from the predictive analytics, with Hochman identifying key factors that indicate employee turnover. For highly utilized employees, burnout, competitor risk, and upward mobility within the organization are significant predictors. In contrast, low-utilized employees may leave due to factors such as team composition, communication issues, and skills mismatch. Hochman stresses the importance of targeted intervention strategies tailored to the specific reasons driving employee turnover.
In conclusion, Hochman underscores the value of leveraging AI and machine learning techniques in data analytics pipelines to handle large volumes of data efficiently. By streamlining data acquisition, structuring, and analysis processes, organizations can gain valuable insights to optimize workforce retention strategies. The episode provides practical insights into utilizing data analytics to forecast employee turnover and implement targeted interventions for improved employee retention.
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ost Dave Sobel delves into the question of how he would start a managed services provider (MSP) today. He emphasizes the importance of not solely focusing on monthly recurring revenue but also considering other revenue sources like project work and product gross margin. Sobel highlights the need for MSPs to run efficient operations and maximize service gross margins to ensure profitability. He stresses the significance of providing valuable insights and advice to customers to enhance their businesses through technology.
Sobel introduces a new perspective on starting an MSP in 2024 by emphasizing the importance of data management and governance. He discusses the necessity of organizing and managing data effectively to reduce cyber risks, ensure compliance, and prepare for artificial intelligence integration. Sobel suggests that understanding and preparing data for analysis is crucial for empowering businesses and driving better business outcomes. He encourages leveraging existing frameworks and structures to assist customers in preparing for the future of AI.
The episode features insights from industry experts like Peter Kujawa and Yasser Ali, who discuss the importance of maximizing service gross margins and addressing data security concerns in the context of AI governance. Sobel also previews an upcoming interview with Tyler Hockman, CEO of 4Enterprise, who discusses using AI to predict employee turnover based on internal and external data sources. The episode concludes with Sobel inviting audience participation and feedback, encouraging listeners to share their thoughts on the evolving landscape of MSPs and the role of data management in driving business value.
Overall, the episode provides valuable insights into the evolving landscape of MSPs in 2024, emphasizing the importance of diversifying revenue streams, focusing on data management, and preparing for the integration of AI technologies. Sobel’s discussions with industry experts and previews of upcoming interviews offer a comprehensive view of the challenges and opportunities facing MSPs today. The episode serves as a thought-provoking exploration of the key considerations for starting and growing a successful MSP in the rapidly changing technology landscape.
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Mistral launched CodeStrollMamba and MathStroll, outperforming open-source models. OpenAI released GPT-4.0 Mini, a cost-efficient AI model, while Microsoft introduced Spreadsheet LLM for spreadsheet analysis. AWS unveiled AWS AppStudio for creating enterprise applications effortlessly.
Microsoft’s checkpoint cumulative updates for Windows 11 aim to deliver smaller, faster updates through periodic cumulative updates and incremental binary differentials. The change is expected to reduce the size of monthly updates significantly. The episode also discussed a bug resolution impacting Windows Update automation scripts on Windows 11 systems. Admins can expedite the fix process through Known Issue Rollback and Group Policy setup.
The episode delved into the concept of managed service as software, emphasizing AI-powered services with high margins. It explored the evolution of managed services providers (MSPs) and the need for continual innovation to meet customer expectations. The discussion extended to the challenges of governing AI in government projects, highlighting the limitations faced by state governments in controlling generative artificial intelligence.
In closing, the episode encouraged learning from failed IT projects, aligning with business strategy, and fostering a culture of continuous improvement. It also touched on the transformation of MSPs over the years and the importance of talent acquisition, automation, and regulatory compliance.
Three things to know today
00:00 AI Landscape Update: Mistral, OpenAI, Microsoft, and AWS Drive Innovation with Specialized Models
03:51 Microsoft Introduces ‘Checkpoint Cumulative Updates’ for Faster, Smaller Windows 11 Updates
05:29 Managed-Service-as-Software: Leveraging AI for Scalable, High-Margin Service Delivery
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We highlight the low adoption rate of enterprise-wide AI plans, with only 17% of businesses actively discussing and implementing AI strategies. The need for more robust strategic frameworks to integrate AI effectively is emphasized, as early adopters with clear plans stand to gain a competitive edge in the market.
The episode also covers updates on cybersecurity measures, with the White House urging federal agencies to request additional funding for enhancing the nation’s cybersecurity defenses. The memo directs agencies to align their budget requests with the National Cyber Strategy and Implementation Plan, emphasizing the adoption of mature zero-trust architectures and minimum cybersecurity requirements for critical infrastructure sectors.
Furthermore, the U.S. Department of Labor has introduced new overtime rules impacting small businesses with salaried employees, requiring compliance with updated pay thresholds by 2025. The episode also touches on the temporary halt of net neutrality rules reinstatement by a federal appeals court, influenced by recent legal developments that may weaken the FCC’s position.
Lastly, the episode delves into the market performance of Apple’s Vision Pro headset, predicting a significant drop in sales and the suspension of work on a high-end model in favor of a more affordable release by 2025. Despite challenges in product sales, the Apple Vision Pro is recognized for its accessibility features benefiting users with disabilities.
Three things to know today
00:00 Only 17% of Businesses Making Enterprise-Wide AI Plans, Tata Reports
03:00 Small Businesses Must Comply with New Overtime Pay Thresholds by 2025
06:27 Apple Vision Pro Sales Flop: Future Hinges on Affordable Model Release by 2025
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New data is revealed showing the increasing prevalence of remote work among Americans, with companies embracing flexibility and hybrid work models. Unique equity grants with varying vesting schedules are becoming more common in the tech industry, offering companies a way to attract talent and save money. Additionally, a trial of a four-day workweek at a UK council showed promising results, including reduced staff turnover and improved worker mental health.
The episode also delved into recent cybersecurity incidents, such as a breach of AT&T call logs and cyber attacks on CDK Global and threats to the Paris Olympics. Despite these challenges, a survey revealed that managed services providers remain confident in their cybersecurity capabilities, with a focus on combating ransomware and malware. The importance of securing third-party integrations, enhancing cloud security, and preparing for high-profile event security was emphasized in light of these incidents.
Furthermore, advancements in AI were discussed, including the use of machine learning to predict disease risk and analyze medical data. Microsoft’s Copilot AI and OneNote can now read and analyze handwritten notes, while the AI speech generator Vol-E2 can accurately reproduce human speech. These AI developments have significant implications for early intervention and prevention in healthcare, showcasing the potential of leveraging technology to improve patient outcomes.
The episode concluded by highlighting the importance of readiness and incident response planning in the face of cybersecurity threats. It emphasized the need for closer collaboration between the cybersecurity industry and managed services providers to protect small businesses effectively. The episode also encouraged audience engagement through questions and comments, inviting listeners to participate in the discussion on tech trends and developments.
Four things to know today
00:00 Remote Work Stability, Equity Flexibility, and Four-Day Workweek Benefits
04:01 AT&T Call Logs Breach, CDK Global Attack, and Paris Olympics Threats
05:36 Survey Highlights MSPs’ High Cyber Confidence and Focus on Ransomware and Malware
06:44 AI Advances: Disease Prediction, Handwritten Note Analysis, and Speech Generation
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Consumers are pushing back against price hikes, leading companies like PepsiCo and Delta Airlines to consider value adjustments due to cooling inflation. Small businesses, particularly those with one to four employees, are facing revenue declines and profitability challenges, with the impending retirement of baby boomer owners expected to reshape the market in the coming years.
Secondly, Sobel delves into the skepticism surrounding generative AI, as highlighted in a research paper by Goldman Sachs. The paper questions the economic viability and transformative potential of generative AI, raising doubts about its ability to solve complex problems. Despite optimism surrounding AI, concerns about cost, reliability, and real-world applications persist, impacting investment decisions and stock market gains.
Furthermore, the episode emphasizes the importance of long-term planning and skill development in the tech industry. Data shows a trend of Mac owners holding onto their devices for longer, reflecting a shift towards sustainable hardware usage. Additionally, European tech companies are facing skill shortages in areas like artificial intelligence and cybersecurity, underscoring the need for upskilling and reskilling to ensure long-term success in AI strategies.
Lastly, Sobel advises IT service providers to focus on sustainable investments, client education, and the development of reliable and cost-effective AI solutions. Embracing hardware longevity, emphasizing high-margin services, and supplementing clients with necessary skills are key strategies for navigating industry shifts and ensuring long-term success. The episode concludes with a call to action for listeners to engage with the content, ask questions, and participate in the live show to stay informed about the evolving business of tech landscape.
Three things to know today
00:00 Inflation Cooling, Small Business Struggles, and Baby Boomer Retirements Reshape Market
04:07 Goldman Sachs, Enterprise Skepticism, and AI Hype: What’s Next for Generative AI?
06:54 Embrace Hardware Longevity: Focus on High-Margin Services and Skill Supplementation
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One of the big topics discussed on The Business of Tech is data management and its relationship to data security, particularly in the context of AI technology. The guest, Yasir Ali, founder and CEO of Polymer, shares his journey from Wall Street to founding a platform focused on data loss prevention for SaaS and AI applications. He highlights the complexity and importance of data migrations, emphasizing the need for efficient tools like Movebot to streamline the process.
Ali delves into the evolving landscape of data security, focusing on the shift towards tracking data in cloud SaaS applications and addressing potential data leakage. He emphasizes the need for organizations to adapt their security measures to protect valuable information residing within various business workflows and applications. The discussion highlights the challenges posed by the changing nature of data storage and sharing in modern cloud environments. The conversation then shifts to the role of AI in data governance and security, with Ali underscoring the significant impact of AI on data management practices. He explains how AI technology can enhance data classification, monitoring, and governance, particularly in the context of unstructured datasets and diverse data sources. The discussion underscores the critical importance of AI governance in safeguarding sensitive information and mitigating risks associated with AI adoption.
Ali concludes by emphasizing the need for organizations to understand and classify their data assets effectively to leverage AI technologies successfully. He highlights the role of managed service providers in assisting organizations with data scans, risk assessments, and data classification to enhance security and enable AI-driven solutions. The episode provides valuable insights into the intersection of data security, AI governance, and the evolving data management landscape.
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The Kaseya Future of IT survey revealed a strong emphasis on AI and cybersecurity investments among IT service providers, with China leading in generative AI adoption. The report also emphasized the importance of automation and holistic solutions in IT management, indicating a shift towards integrated approaches.
Compliance Scorecard launched a strategic alliance program aimed at enhancing cybersecurity offerings for managed services providers, providing integrated tools and services to meet compliance standards. The program, featuring notable names in the channel, aims to create additional service offerings and recurring revenue streams for providers. This initiative reflects a standard engagement plan in the industry, highlighting the importance of such programs for service providers to stay competitive and meet client needs.
The episode also discussed the evolving role of consultants into managed services providers, offering end-to-end management of core business functions to address operational challenges. The managed services market is predicted to grow significantly by 2028, driven by the need to leverage AI, address cybersecurity threats, and navigate technological changes. The rise of managed services is expected to lead to flexible engagement approaches with consultants and strategic partners.
Furthermore, the episode touched on the transformation of marketing communications in the Echoverse, emphasizing omnidirectional communication and the need for marketers to shift towards guiding messaging. The discussion also highlighted the rise of shadow SaaS and AI usage in organizations, posing security risks that need to be addressed. Additionally, the episode addressed the increasing prevalence of meetings in white-collar work and the potential role of AI tools in streamlining unnecessary meetings to enhance productivity.
Three things to know today
00:00 AI and Cybersecurity Dominate IT Investment Plans, Kaseya Survey Finds
03:01 Compliance Scorecard Launches Strategic Alliance Program
04:10 Consultants Evolve into Managed Services Providers Amid Rising Demand for Operational Solutions
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Microsoft and Apple will not have advisory roles on OpenAI’s board of directors, despite their investments, as regulatory scrutiny on big tech companies increases. OpenAI faced a security breach in its internal messaging systems, raising concerns about the potential theft of AI technology by foreign adversaries. The company also addressed a security issue in its ChatGPT Mac OS app, highlighting the importance of cybersecurity in AI development.
A federal judge has delayed the implementation of the FTC’s ban on non-compete agreements, siding with the U.S. Chamber of Commerce and a tax firm. This decision could impact future regulatory actions and business practices. Additionally, the U.S. Supreme Court’s overturning of the Chevron Deference Doctrine challenges the Biden administration’s cybersecurity regulations on critical infrastructure organizations. The episode also touches on the ongoing debate over net neutrality rules and the Republican National Committee’s promise to repeal President Biden’s executive order on artificial intelligence.
The episode delves into the cybersecurity challenges faced by MSPs, with a high percentage experiencing cyberattacks and unplanned expenses. A new ransomware group called Volcano Demon has emerged, utilizing phone calls for payment negotiations and intimidation. The discussion also includes vulnerabilities in Apple devices and the importance of companies like Enable signing the Secure by Design Pledge to enhance security in products and services. Google’s Advanced Protection Program and its impact on high-risk users are also highlighted as a new security measure in the tech industry.
Four things to know today
00:00 No Advisory Roles for Microsoft and Apple on OpenAI’s Board Despite Investments
03:38 Federal Judge Delays FTC’s Noncompete Ban Implementation Amid Legal Challenge
07:54 MSPs Face Heightened Cyberattack Risks: 76% Targeted, Unplanned Expenses Rise
10:21 Volcano Demon Ransomware Utilizes Phone Calls for Payment Negotiations and Intimidation
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A market review delves into the performance of U.S. small caps in comparison to other major stock markets, highlighting the underperformance of small caps and the global recovery post-2020 crash. The discussion also touches on the recent job market data, showcasing signs of life with an unexpected increase in job postings and hiring in May, indicating a gradual and uneven recovery.
The episode further explores the shifts in the tech industry, focusing on the addition of net new jobs in June but also noting a loss of tech occupations in the economy. The rise in office vacancy rates is highlighted, attributed to permanent changes in work patterns due to the pandemic. Dave emphasizes the importance for IT service companies to reevaluate their talent retention strategies amidst the changing employment landscape, with a particular focus on providing competitive benefits and fostering a positive workplace culture.
Dave delves into the projections for the PC market growth and the impact of AI PCs, noting the slow adoption of AI capabilities in PCs and the dominance of cloud-hosted capabilities. The discussion also touches on the significant increase in cybersecurity spending expected by 2029, driven by the rising number and sophistication of cyberattacks. The episode underscores the opportunities for IT service providers to tailor security solutions for small businesses and emphasizes the importance of matching solutions to specific customer needs and budgets.
The episode concludes by highlighting the growing interest of small businesses in leveraging AI tools for sales and marketing, with a focus on the optimistic outlook for AI’s role in supporting professional activities. Dave also addresses the surge in funding for AI startups in the U.S. and the concerns surrounding the industry’s financial sustainability. The episode ends with a call to develop comprehensive AI integration services for small businesses and to move at an appropriate pace in adopting AI technologies to ensure sustained innovation and value creation.
Three things to know today
00:00 Market Overview: U.S. Small Caps, Job Market Dynamics, and Tech Industry Shifts
05:12 IDC Forecasts 2.6% Growth in PC Market for 2024, AI PCs to See Limited Impact
07:40 Small Business Confidence Soars: Investment and AI Integration Plans Rise
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this episode, Peter Kujawa joins Dave Sobel to discuss the recently released Service Leadership Profitability Report. The conversation delves into various aspects of profitability, comparing different business models, and highlighting trends within the industry. The report provides valuable insights for MSPs and IT service providers, especially as they gear up for year-end planning.
One key finding discussed in the episode is the correlation between customer satisfaction and financial performance. The data reveals that the highest profitability customers also tend to have the happiest customers, emphasizing the importance of quality service delivery and pricing strategies. The discussion goes deeper into analyzing the relationship between Net Promoter Scores and service gross margins, shedding light on the nuances of customer satisfaction and profitability.
Another interesting topic explored in the episode is the comparison between private equity-backed MSPs and non-private equity-backed peers. The data suggests that private equity-backed MSPs generally exhibit higher Net Promoter Scores, indicating a positive impact on performance. Additionally, the episode touches on the financial performances across different geographic regions, highlighting operational maturity levels and profitability variations.
The episode also delves into the emergence of new providers in the industry and the evolving business models within the MSP space. Insights are shared on the importance of maintaining a healthy mix of services, including managed services, project services, and transactional IT, to drive overall business success. The discussion emphasizes the need for providers to understand the opportunities presented by Best in Class performance and the implementation of hyper-automation for transformative results.
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In this podcast episode, host Dave Sobel interviews Paula Paul, the founder and distinguished engineer at Grayshore, about the importance of open source in businesses. Paula emphasizes that open source is already deeply integrated into most commercial applications, with a vast majority of software relying on open-source libraries. She highlights the need for businesses to effectively manage and secure their open-source dependencies, especially in light of recent instances where open-source has been used as an attack vector for social engineering.
Paula discusses the challenges faced by organizations in managing dependencies on open-source packages, which have significantly increased in complexity over the years. She advises businesses to become more aware of the open-source packages they rely on and to prioritize securing customer-facing assets. Paula also recommends getting involved with organizations like the OpenJS Foundation and leveraging services from companies like Tidelift and HeroDevs to support and secure open-source dependencies.
The conversation delves into the risks and benefits of using open-source software, highlighting the potential for social engineering attacks and licensing issues. Paula argues that the open-source model offers more agility and community support compared to closed-source solutions but also stresses the importance of contributing back to the open-source ecosystem. She encourages businesses to support the preservation of open source as a valuable natural resource and to align their missions with the values of the open-source community.
As the discussion turns to the intersection of AI and open source, Paula sees opportunities for leveraging AI tools to enhance open-source projects, particularly in areas like code analysis and testing. She suggests that service organizations looking to engage with open source should explore projects within foundations like the OpenJS Foundation, Finos, and CNCF. Paula emphasizes the importance of human expertise in cybersecurity and the need for continuous monitoring and rapid response in today’s threat landscape.
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A special episode of Dark Rhino’s Security Confidential featured Dave Sobel, a well-known figure in the virtualization world and host of the Business of Tech podcast. In the freewheeling conversation, Dave shared insights on the status of security, the balance between interesting and boring aspects of the industry, and his thoughts on the willingness to pay for security. His daily podcast focuses on providing IT services companies with insights and analysis to help them navigate the ever-changing technology landscape.
Dave’s background in computer science and entrepreneurship provided a unique perspective on the importance of understanding the “why” behind considering a shift to entrepreneurship. He emphasized the need to assess risk tolerance, family dependencies, and the value proposition before making the leap. By delving into the complexities of entrepreneurship, Dave highlighted the significance of finding a niche, delivering high value, and understanding the market dynamics to succeed in the business world.
The conversation also touched on the evolving trends in the tech industry, particularly the rise of AI and the ethical considerations surrounding its implementation. Dave emphasized the need for service providers to guide customers on the ethical use of AI and navigate issues like data privacy, bias, and copyright management. Additionally, the discussion explored the intersection of cybersecurity, user behavior, and the need for regulatory frameworks to address the challenges faced by businesses and individuals in the digital landscape.
As the conversation delved into the realm of offensive cybersecurity and the potential implications of hackback strategies, Dave underscored the importance of a feedback loop between private businesses and government entities to define rules of engagement. Dave highlighted the need for continuous adaptation and innovation in the ever-evolving tech landscape by advocating for open conversations and a collaborative approach to cybersecurity challenges. Overall, the episode provided valuable insights into the intersection of technology, business, and security, offering a thought-provoking perspective on navigating the complexities of the digital world.
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Nearly half of Americans still use third-party antivirus software despite built-in security features in mainstream operating systems. The reasons for this choice include fear of malware, privacy concerns, and online shopping security. Additionally, there is a growing fear of losing cryptocurrency, especially among older age groups. The episode also highlights the issue of freelancers on Fiverr offering access to personal data tools, raising concerns about privacy and content moderation.
The episode delves into the launch of Ninja One’s global channel partner program, aimed at driving partner growth through training, support, and marketing resources. Ingram Micro’s AI services in Australia and New Zealand are also discussed, focusing on enhancing AI capabilities and providing workshops and guidance to small and medium-sized businesses. The importance of leveraging vendor programs and understanding vendor neutrality in healthcare MSPs is emphasized, along with a cost-saving analysis for managing contingent workforces in-house.
Dave Sobel explores the challenges and barriers organizations face when implementing AI and automation strategies, such as data quality, technical challenges, and cultural change. The episode also touches on the implications of generative AI technology, with experts raising concerns about its impact on industries, job security, creativity, and content quality. The importance of considering user needs and intended functionality when designing generative AI applications is highlighted, emphasizing the need for a tailored approach based on specific use cases.
As the episode wraps up, Dave Sobel provides a preview of upcoming content, including a feed drop of his appearance on Dark Rhino Security Confidential, discussions on open source AI and cybersecurity, and an interview on the Service Leadership Profitability Report. Listeners are encouraged to share the show with colleagues and stay tuned for future episodes covering a range of tech topics.
Three things to know today
00:00 From Malware Fears to Privacy Concerns: Why Americans Choose Third-Party Antivirus
03:38 NinjaOne’s Partner Growth and Ingram Micro’s AI Services
04:46 Understanding Vendor Neutrality in Healthcare MSPs: A Cost-Saving Analysis
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The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has indicated there will be no ban on ransomware payments. Director Jen Easterly emphasized the importance of reporting cyber incidents and promoting secure design practices to combat cyber threats effectively.
The episode also delves into a breach experienced by TeamViewer, attributed to Russian state-affiliated threat actors. Despite the breach being contained within TeamViewer’s corporate systems, the incident underscores the ongoing cybersecurity challenges faced by organizations. Additionally, a survey by Sophos reveals that while many companies have strengthened their cyber defenses to qualify for insurance coverage, there remains uncertainty among respondents regarding the extent of coverage, particularly concerning ransom payments and income loss.
The podcast highlights the U.S. Supreme Court’s decision to overturn the Chevron Deference Doctrine, impacting regulatory oversight and agency power. This ruling is seen as a victory for opponents of big government and will shift more responsibility onto Congress to address policy issues through new laws. Furthermore, a new Senate bill aims to assist small businesses in leveraging AI by providing training resources, signaling a potential avenue for businesses to explore the benefits of artificial intelligence technology.
In the tech realm, analyst Ming-Chi Kuo predicts that Apple will commence mass production of AirPods with camera modules by 2026. These AirPods are expected to integrate infrared camera technology for enhanced spatial audio and potential in-air gesture control. Apple’s expansion of its repair tool and commitment to device longevity through software support are also highlighted, reflecting the company’s focus on customer service and product sustainability in the evolving tech landscape.
Three things to know today
00:00 CISA’s Jen Easterly: No Ban on Ransomware Payments, Focus on Reporting and Design Security
03:29 Supreme Court’s Chevron Decision: Long-Term Impacts on Regulatory Landscape
05:01 Apple to Begin Mass Production of AirPods with Cameras by 2026?
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The episode highlights the growing price sensitivity among consumers, leading businesses to lower prices and focus on providing value to customers. IT leaders are facing an increase in high-priority digital incidents, impacting customer trust and revenue streams. Medium-sized enterprises are turning to IT resellers for strategic advice on embracing digital services and AI to stay competitive in the market.
The episode also delves into the challenges posed by labor scarcity in the economy of the 2020s, with implications for corporate strategy and growth. Businesses are urged to find ways to maintain output with fewer workers amidst persistent labor shortages. The discussion emphasizes the importance of automating incident response and work processes to reduce costs and improve productivity. Retention of employees is highlighted as crucial, with a focus on enhancing job satisfaction to reduce churn and expenses.
OpenAI’s success in generating revenue from chatbots surpassing Microsoft’s earnings is explored, shedding light on the competitive landscape in the AI market. The episode also touches on Google Translate’s significant expansion of language support using AI technology, showcasing the practical outcomes of AI advancements. Insights from a Gartner poll on AI leadership within organizations underscore the importance of assigning responsibility for AI initiatives to drive value and address multidisciplinary challenges effectively.
In conclusion, the episode emphasizes the value of core IT services in providing guidance and support to customers navigating the evolving tech landscape. The discussion underscores the need for businesses to focus on driving revenue with IT, automating work processes, and enhancing employee satisfaction to mitigate the impact of labor shortages. The evolving role of AI in business operations and the importance of strategic AI leadership are highlighted as key factors for success in the rapidly changing tech industry.
Three things to know today
00:00 Navigating Price Sensitivity: The Value of IT Services in Cost-Conscious Markets
05:00 Expanding Global Reach: Google Translate Adds 110 Languages Using AI
07:48 Why Assigning AI Responsibility Matters: Insights from Gartner’s Poll
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Paul Ongioni, a seasoned tech professional, transitioned from software development to business ownership by launching the first Nerds to Go franchise in Chicago. With a focus on managed services and computer repair, Nerds to Go offers services to both residential and business clients. Paul’s motivation stemmed from a desire to work for himself and leverage his 15 years of experience in health tech to provide specialized MSP services to healthcare organizations. He highlighted the importance of cybersecurity, noting the increasing threats faced by small businesses and the need for education and protection.
As a new franchise owner, Paul shared insights into the responsibilities and benefits of operating under the Nerds to Go brand. While maintaining independence in day-to-day operations and pricing, he highlighted the support and resources provided by the franchise network, including vendor relationships and expert advice. Paul emphasized the significance of cybersecurity as a growth opportunity in the MSP space, given the rising threats and the lack of adequate protection in many organizations. He also acknowledged the potential for AI but expressed uncertainty about its future role in managed services.
In his role as a franchise owner, Paul discussed the importance of offering comprehensive cybersecurity solutions to clients, including outsourced monitoring and enterprise-level protection. By educating organizations on the importance of cybersecurity and providing tailored solutions, Paul aims to help businesses safeguard against cyber threats. Looking ahead, Paul sees cybersecurity as a key focus for growth in the MSP industry, emphasizing the need for continuous protection and proactive measures to mitigate risks. As he navigates the evolving landscape of technology and security, Paul remains committed to delivering top-notch services under the Nerds to Go brand.
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Dave Sobel is joined by Rich Freeman from Channelholifc to discuss the latest trends in the tech industry. The episode delves into the fluctuating premiums of cyber insurance policies, with a decline in premiums attributed to various factors such as favorable underwriting results and increased caution in risk selection. The conversation also explores the evolving landscape of self-service platforms in the MSP industry, with a focus on Pax8’s new marketplace and the concept of self-serve storefront functionality.
Rich Freeman shares insights from his recent conversations with industry experts, highlighting the spectrum of approaches towards AI and automation among MSP platform companies. From Atera’s aggressive push towards automated ticket resolution to Kaseya and N-Able’s more deliberate and cautious strategies, the discussion sheds light on the varying approaches to incorporating AI into managed services. The episode also touches on the importance of data management and the value of being strategic and deliberate in leveraging data to drive business outcomes.
Additionally, the episode previews an interview with Yusuf Khan, the head of data science at Constellation, where the focus is on the surge in research and funding directed towards utilizing data effectively. Khan emphasizes the importance of being smart with data, understanding its value, and contextualizing it to specific industries to enhance decision-making and drive better outcomes.
The episode concludes with a call to action for listeners to share the show with others and support the content through Patreon, highlighting the impact of additional listeners in sustaining the delivery of valuable content in the tech industry.
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Introducing Forrester’s list of the top 10 emerging technologies for 2024. These technologies include generative AI, IoT security, and quantum security, emphasizing the need to align security strategies with business challenges for collaboration and recognition of the value of Chief Information Security Officers (CISOs) at the highest levels.
The episode also delves into the challenges faced by CISOs, with 92% experiencing tensions with their CEO and other executives. Despite 59% of CISOs considering themselves as business enablers, there is a disconnect in recognizing the CISO’s role in driving innovation. The discussion underscores the importance of integrating security considerations into early business planning and innovation processes to ensure successful outcomes and economic efficiency.
Furthermore, the episode explores the significance of Single Sign-On (SSO) for small businesses in enhancing security and streamlining login processes. Recommendations from the Cybersecurity and Infrastructure Security Agency (CISA) include providing flexible seat thresholds, tailored solutions, and improved support materials to facilitate SSO implementation. The episode also touches on the impact of cyber insurance on improving defenses and the growing importance of cloud security measures.
Lastly, the episode delves into the evolving role of AI in various industries, such as property management and copywriting. While AI chatbots offer efficiency gains, concerns about job displacement, bias, and the quality of interactions arise. The discussion emphasizes the need for strategic approaches that balance automation with human oversight to leverage the benefits of AI while addressing its limitations. Overall, the episode provides insights on the evolving landscape of technology, security, and AI integration in businesses.
Three things to know today
00:00 Forrester and Netskope Highlight the Importance of Security in Business Innovation
03:08 SSO and Cybersecurity: Insights from CISA and Sophos on SMB Security
05:41 AI’s Role in Business: Leveraging Efficiency with Human Oversight for Positive Outcomes
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Consulting firms like Boston Consulting Group and IBM are thriving due to the high demand for generative AI expertise. These firms are experiencing growth in sales and hiring as businesses seek guidance on implementing generative AI technologies. The episode also discussed how AI is impacting freelancers, with some benefiting in fields like data science while others face job security risks in tasks that can be automated. The potential risks of hollowing out the workforce with generative AI automation were also emphasized.
Secondly, the episode delved into the Windows on ARM experience, noting improvements in app compatibility but challenges in gaming and device issues. The discussion highlighted the importance of real-world performance for businesses, especially in SMBs, and the promising future for Windows on ARM with more ARM64 native apps expected. The rapid pace of improvement in app compatibility was seen as a positive sign for the platform’s adoption.
The episode then shifted focus to the IT Leadership Diversity Report, revealing persistent gender and racial gaps in IT leadership roles. The data showed a lack of diversity, with a high percentage of white and male IT leaders. Despite some small improvements in representation, there was a call for companies to foster inclusive and equitable workspaces that reflect diverse communities. The importance of diversity and inclusion in driving business success was emphasized.
Lastly, the episode discussed public support for diversity, equity, and inclusion programs in companies, contrasting with the political backlash and scaling back of such programs. While support for specific initiatives like internships for underrepresented groups was high, financial incentives for achieving diversity goals were unpopular. The episode underscored the need for companies to embed diversity and inclusion into their core values and practices, focusing on results rather than high-profile branding.
Three things to know today
00:00 Consulting Firms Thrive as Demand for Generative AI Expertise Soars
05:17 Windows on Arm: Native App Support Expands, but Gaming and Device Issues Persist
06:23 The IT Leadership Diversity Report Reveals Persistent Gender and Racial Gaps
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In this podcast episode, Dave Sobel discusses three key topics related to AI adoption and technology trends in the business world. The episode begins by highlighting the increasing embrace of AI by small and medium-sized businesses (SMBs), with 94% of SMBs planning to incorporate AI into their operations in the current year. Additionally, NTT Data’s Infrastructure Lifecycle Management Report reveals that 80% of global organizations view outdated technology as a hindrance to innovation, emphasizing the importance of consistent technology infrastructure management.
The episode delves into the challenges faced by organizations in maintaining their technology infrastructure, with a focus on project management, workflow automation, system integrations, and talent acquisition. Despite these challenges, a study by Jitterbit shows that office workers have a positive outlook on working with AI, viewing it as an opportunity for new skills and professional growth. The report indicates that 85% of office workers expect AI to enhance their roles and professional skills, dispelling fears of AI replacing human efforts.
Furthermore, the episode discusses the barriers to wider adoption of AI tools by U.S. companies, such as uncertainty about their value and a lack of internal expertise. It emphasizes the need for CEOs to take ownership of AI implementation and understand its potential contributions to revenue and productivity. The podcast also highlights recent developments by tech giants like HPE, Apple, and Microsoft in the AI space, including the launch of new AI channel programs, core machine learning models, and vision foundation models.
Lastly, the episode touches upon the Electronic Privacy Information Center’s AI Legislation Scorecard, which evaluates the strength of state and federal AI legislation in promoting responsible AI use. The scorecard emphasizes the importance of strong privacy laws and enforcement mechanisms to mitigate AI risks. It suggests that organizations can use the scorecard to assess their AI practices and policies, aligning them with responsible AI standards. Overall, the episode underscores the significance of AI adoption, technology infrastructure management, and regulatory compliance in shaping the future of business technology
Three things to know today
00:00 SMBs Embrace AI, NTT DATA on Outdated Tech, and Office Workers’ Positive AI Outlook
05:08 From AI Channel Programs to Advanced Vision Models: Key Developments by HPE, Apple, and Microsoft
07:30 EPIC’s AI Legislation Scorecard: A Tool for Evaluating Responsible AI Standards
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In this episode of the podcast, Dave Sobel discusses key developments in the tech industry. He highlights a study revealing the risks associated with improper off-boarding in businesses, emphasizing the importance of automating SaaS security to mitigate potential data breaches and insider threats. The podcast also covers the increasing adoption of AI-led security services by managed service providers and the identification of risky connected devices across various industries.
The episode delves into the regulatory challenges faced by Apple in the EU, particularly related to the Digital Markets Act, which could impact the availability of upcoming features in the region. Additionally, the podcast touches on how frustrated users are turning to small claims court to address customer support issues with Meta, showcasing a growing trend of seeking legal recourse for tech companies’ shortcomings in customer service.
Sobel discusses the U.S. government’s lawsuit against Adobe for alleged deceptive practices in subscription services, shedding light on the regulatory scrutiny faced by tech companies. The episode also explores initiatives by organizations like the National Institute of Standards and Technology and the Cybersecurity and Infrastructure Security Agency to enhance data security and collaboration in the cybersecurity space, emphasizing the importance of zero-trust architectures and incident response coordination.
The podcast concludes by highlighting the introduction of automated remediation capabilities for Google Workspace by SAS Alerts and the implementation of FIDO2 passkeys by Amazon Web Services for enhanced account security. Dave Sobel underscores the significance of investing in SaaS security and adopting multi-factor authentication measures to mitigate cybersecurity risks in the evolving tech landscape.
Four things to know today
00:00 Study Reveals 63% of Businesses at Risk from Improper Offboarding: Automation in SaaS Security Essential
03:58 Apple Faces EU Regulatory Hurdles with New AI Features and App Store Policies Under DMA
07:10 NIST, FCC, and CISA Lead Regulatory and Security Initiatives to Strengthen Cybersecurity and Digital Identity
10:22 SaaS Alerts Enhances MSP Capabilities with Automated Remediation for Google Workspace Security
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In the podcast episode, Dave Sobel provides an overview of the current economic landscape, highlighting the impact of tech stocks on the S&P 500 performance and the slowdown in U.S. consumer spending growth. The data suggests a potential cool-down in the economy, signaling challenges ahead for businesses, particularly small and medium-sized enterprises (SMEs). The focus on consumer spending trends serves as a critical indicator for businesses to monitor, as it could reflect reduced consumer confidence and spending power.
The episode delves into the key drivers of technology spending in 2025, emphasizing the increasing prioritization of SaaS security and AI-driven personalization strategies by organizations. Despite economic instability, companies are investing in SaaS security to mitigate security risks and enhance visibility into their applications. Additionally, the adoption of AI for predictive personalization is seen as a competitive advantage, with a shift towards more proactive customer engagement strategies.
The discussion extends to the shifting labor market dynamics, with insights on the challenges and opportunities for tech professionals. While there is a decline in software development job opportunities post-pandemic, there is a growing demand for cybersecurity professionals, highlighting a significant shortage in the industry. The data underscores the importance of strategic investments in talent acquisition and retention, particularly in cybersecurity and supporting new graduates, to ensure long-term success in the evolving job market.
The episode also touches on workplace trends, such as the impact of remote work preferences on employee engagement and satisfaction. Research indicates that a blend of autonomy and in-person workdays can foster better workplace connections and employee satisfaction. Furthermore, the discussion on employee disengagement in virtual meetings underscores the need for organizations to reassess the effectiveness of their communication strategies and meeting practices to maintain employee morale and productivity.
Three things to know today
00:00 U.S. Consumer Spending Growth Slows: Implications for SMBs and the Broader Economy
03:34 SaaS Security and AI Personalization: Key Drivers of Tech Spending in 2025
06:34 Navigating the Shifting Labor Market: Opportunities in Cybersecurity and Talent Retention Strategies
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I trends are currently focused on productizing AI and leveraging technology to enhance solutions. Yusuf Khan, the head of data science at Constellation, highlighted in a podcast episode the significant increase in research and funding directed towards this trend. This surge is evident in the industry through a rise in AI-related content and discussions on platforms like LinkedIn.
Companies are increasingly integrating AI technologies into their solutions to boost efficiency, productivity, and customer value. The evolution of AI technologies and the solutions built around them aim to better incorporate AI into existing products. For instance, Constellation is exploring ways to embed AI technologies into their core products to offer additional value to their customers.
The podcast episode also stressed the importance of reassessing businesses and industries to determine the suitability of AI. Technologies like ChatGPT and large language models have made AI systems more accessible, enabling process automation and operational streamlining. By utilizing these technologies, companies can automate tasks that would otherwise require manual intervention, leading to increased efficiency and productivity.
In conclusion, current AI trends revolve around the productization of AI and the integration of AI technologies to enhance business solutions. Companies are customizing AI models to fit their product ecosystems, ultimately improving efficiency, productivity, and customer value. As AI continues to advance, businesses must adapt and leverage these technologies to remain competitive in the market.
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Host Dave Sobel discusses the U.S. ban on cybersecurity vendor Kaspersky due to national security risks. The ban prohibits new agreements with U.S. persons and restricts antivirus updates and operations in American IT systems. This decision prompts organizations to reevaluate their security software choices and emphasizes the importance of trust and due diligence in vendor selection.
The episode also covers various tech updates, including Pure Storage’s new capabilities, Splunk’s expanded AI Assistant features, Google’s acquisition of Cameo for virtualized Windows app support, and Microsoft’s acknowledgment of issues with Windows 11 Pro to Enterprise upgrades. These updates reflect the ongoing advancements and challenges in the tech industry, particularly in storage, AI integration, and operating system upgrades.
Additionally, the podcast delves into the emergence of AI-powered solutions in accounting platforms, such as Zero’s Just Ask Zero (JAXX), and Kaseya’s TruePeer Emerge program tailored for small MSPs. These developments highlight the growing trend of leveraging AI for enhanced business operations and scalability, catering to the specific needs of smaller businesses and MSPs looking to grow their services and profitability.
The episode concludes with a discussion on the role of AI in addressing customer service challenges, the importance of domain expertise in maximizing AI effectiveness, and the global efforts to prevent American AI domination. These insights underscore the significance of balancing technology with human expertise in cybersecurity and business processes, emphasizing the need for strategic AI implementation and localization to reflect diverse language, political, and cultural contexts.
Three things to know today
00:00 U.S. Bans Kaspersky Products Citing National Security Risks, Effective September 2024
02:44 Pure Storage, Splunk, Google, Microsoft, Zero, and Kaseya
06:31 AI and Automation: The Need for a Customer-Centric Approach in Technology Integration
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In this episode of the podcast, Dave Sobel discusses the challenges companies face in successfully implementing AI projects. Only 10% of companies are scaling generative AI projects, with barriers such as demonstrating value and talent shortage hindering progress. Accenture’s study emphasizes the importance of reinvention to unlock AI’s potential, highlighting the need for organizations to transform, invest in talent, and embrace new ways of working.
The episode also touches on the impact of AI on the workforce, with a report revealing that 55% of employers plan to increase headcount due to AI adoption. However, challenges such as a lack of skills in the workforce pose obstacles to AI adoption. The discussion emphasizes the importance of data quality, availability, and integration for successful AI implementation, regardless of whether companies are implementing AI-based products.
Dave Sobel delves into recent developments in the tech industry, including KPMG’s AI Impact Initiative to empower nonprofits with AI technology and skills-based volunteering. Enable’s pledge on responsible AI use and White Castle’s adoption of voice AI for drive-thru orders are also highlighted. The episode covers various partnerships and initiatives in the tech space, showcasing the industry’s focus on innovation and responsible AI deployment.
The episode concludes with a discussion on the evolving workplace dynamics, as Dell employees opt to remain remote despite potential promotions. The reliance on activity-based surveillance tools and the tension between management preferences and employee desires for remote work are explored. The importance of emphasizing results over activity and respecting employee preferences for remote work to build a motivated and productive workforce is highlighted.
Four things to know today
00:00 Only 10% of Companies Successfully Scaling Generative AI Projects, McKinsey Finds
04:23 KPMG and N-able Lead AI Initiatives with Focus on Empowerment and Responsibility
06:29 Huntress Secures Major Investment: What It Means for the Managed Security Landscape
09:01 The Pitfalls of Activity-Based Surveillance: Wells Fargo’s Firings Spark Debate
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Dave Sobel discusses three key topics related to AI and its impact on various sectors. The episode begins by highlighting Deloitte’s AI report, which emphasizes the importance of talent strategy in addressing potential job displacement caused by AI advancements. The report suggests that generative AI will redefine jobs rather than replace them, underlining the need for upskilling and reskilling among employees to prepare for the evolving landscape.
The episode also delves into positive AI stories, such as the Biden administration showcasing AI’s potential in government services and the effectiveness of OpenAI’s GPT-4 in analyzing financial statements. However, it also touches on negative instances, like McDonald’s removing AI-powered order taker technology due to reliability issues and the high rate of false outputs in AI legal research tools. These examples underscore the importance of reliability, accuracy, and transparency in AI applications.
Furthermore, the episode discusses the challenges faced by business leaders in understanding and implementing generative AI, as highlighted in research by Pegasystems. IT professionals express a strong desire to adopt AI technology but cite concerns about data quality, infrastructure readiness, and security. The need for government regulation, ethics, data privacy, and compliance policies is emphasized to ensure successful and secure AI adoption.
In conclusion, the episode emphasizes the importance of human-AI collaboration, with AI complementing rather than replacing human expertise. It underscores the need for IT service providers to prioritize thorough testing, continuous improvement, and addressing foundational issues like data quality and infrastructure readiness to facilitate successful AI adoption.
Three things to know today
00:00 Deloitte AI Report: Generative AI to Redefine Jobs, Highlights Importance of Talent Strategy
03:26 AI in Government Services: Biden Administration Highlights Benefits in Education, Healthcare, and More
05:31 McDonald’s Pulls AI Order Takers from Drive-Thrus After Viral Failures Highlight Reliability Issues
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Host Dave Sobel discusses key trends and developments in the IT market. The episode highlights the cooling inflation in the U.S., with the Consumer Price Index remaining unchanged for the second consecutive month. Despite concerns such as rental prices and geopolitical factors, the IT market is projected to grow, driven by artificial intelligence and other catalysts. CEOs are recognizing the need for business model changes to stay competitive, with a focus on AI adoption and reinvention initiatives.
Small and mid-sized businesses are increasingly relying on resellers and service providers to support their artificial intelligence projects, facing challenges such as infrastructure limitations and security risks. The podcast also delves into the evolving landscape of the channel industry, with trends like cybersecurity, millennial buyer behavior, and the rise of marketplaces shaping the future. The importance of understanding these trends and adapting services to include enhanced security measures is emphasized for IT service providers.
The episode further explores the impact of private equity firms buying out poorly performing IPOs, offering opportunities for shareholders and CEOs. Small businesses are shown to be increasingly concerned about payment fraud and cybersecurity threats, necessitating the dedication of resources to prevent unauthorized transactions and attacks. Additionally, the real estate market presents opportunities for new businesses to secure commercial spaces at discounted prices, potentially requiring IT infrastructure setup and cybersecurity measures for tenants moving into vacant spaces.
Microsoft’s handling of reported security flaws and the subsequent criticism regarding the SolarWinds attack are discussed in detail. The company faced questioning from the House Homeland Security Committee, leading to a shift in prioritizing security over artificial intelligence. Microsoft’s decision to tie executive bonuses to security performance aims to drive significant culture changes toward security and ensure buy-in from business leaders. The importance of transparency, proactive security measures, and timely communication in maintaining trust with clients is highlighted for IT providers.
Three things to know today
00:00 IT Market on the Rise: Cooling Inflation and AI Drive Positive Projections for 2024
04:15 Rising Payment Fraud Concerns Among Small Businesses: KeyBank’s 2024 Survey Findings
06:27 ProPublica Report: Microsoft Ignored Warnings About Critical Vulnerability Exploited in SolarWinds Attack
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In this podcast episode, Petra Molnar, a lawyer and anthropologist specializing in border technologies, emphasized the critical point that technology is far from neutral. She highlighted how technology mirrors and perpetuates power dynamics in society, underscoring the significant impacts it can have on individuals if not carefully considered during the innovation process. This concept is essential to grasp as it illuminates the broader implications of technological advancements on society.
Replication of Power
Power Imbalance: Technology often mirrors and reinforces existing power imbalances within society. Those with more resources and influence can shape the development and deployment of technology, potentially leading to biases and discriminatory outcomes.
Impact on Marginalized Groups: The replication of power dynamics in technology can disproportionately affect marginalized groups, such as refugees, migrants, and individuals facing legal proceedings. These vulnerable populations may bear the brunt of technological solutions that prioritize control and surveillance over human rights and dignity.
Considerations for Innovation
Ethical Frameworks: Molnar suggested that considering ethical frameworks is a starting point for technologists. However, she cautioned that ethics alone may not be sufficient to address the complex societal implications of technology.
Regulation and Governance: While ethics provide a moral compass, regulatory frameworks are necessary to enforce accountability and ensure that technology serves the common good. Molnar highlighted the importance of robust regulations tailored to specific contexts to address the real-world impacts of technology.
Collaboration and Multidisciplinary Approach
Inclusive Innovation: Molnar stressed the need for collaboration between different disciplines and lived experiences in the innovation process. By engaging with diverse perspectives, including those directly impacted by technology, technologists can gain a deeper understanding of the potential consequences of their innovations.
Human-Centered Design: Taking a human-centered approach to technology development involves prioritizing the well-being and rights of individuals over technological advancement. By centering the needs and experiences of users, technologists can create solutions that empower and benefit society as a whole.
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In this episode of the Business of Tech Lounge, host Dave Sobel is joined by Seth Robinson, Vice President of Industry Research at CompTIA, to discuss the value of artificial intelligence (AI) for providers. They delve into the importance of understanding AI as a layer within business solutions rather than a standalone product. The conversation highlights the need for providers to focus on guiding clients through the integration of AI into their existing workflows, emphasizing the importance of data management and client consultation.
Robinson and Sobel explore the concept of strategic IT and the shift towards investing in applications rather than computing platforms. They stress the significance of building a foundation for technology evaluation and adopting a continuous improvement mindset. The discussion touches on the challenges faced by managed service providers in balancing standardization with the need for flexibility and adaptation in the rapidly evolving AI landscape.
The conversation also delves into the role of governance in AI implementation, emphasizing the need for guiding principles and ethical considerations in utilizing AI technologies. Robinson and Sobel highlight the importance of transparency and accountability in AI usage, particularly in data analysis and decision-making processes. They underscore the value of communication and consultation in helping clients navigate the complexities of AI integration and maximize the benefits of emerging technologies.
The episode concludes with a preview of an upcoming interview with Petra Molinar, a lawyer and anthropologist specializing in border technologies. The interview explores the ethical implications of AI-driven technology in migration and the importance of considering real-world impacts when innovating. The discussion underscores the need for thoughtful governance and ethical frameworks in leveraging AI technologies to ensure responsible and impactful use in various industries.
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In this episode of the podcast, host Dave Sobel discusses significant developments in the tech industry. Microsoft’s Recall AI feature for Copilot Plus PCs has been delayed to address privacy and security concerns raised by privacy advocates and security experts. The delay indicates Microsoft’s commitment to ensuring high standards of quality and security before making the feature available to users. A comparison is drawn between Microsoft’s data recording approach and Apple’s context-aware data handling strategy, highlighting a strategic difference that could influence market preferences.
The episode also covers Kaseya DattoCon Europe, where Kaseya introduced new initiatives such as Kaseya 365 and partner programs aimed at empowering MSPs and enhancing cyber insurance coverage. The event showcased Kaseya’s commitment to supporting its partners and driving growth in the MSP market. Additionally, the partnership between Spectra and Ingram Micro to enhance cyber insurance solutions and cyber resilience warranties was discussed, emphasizing the importance of collaboration in strengthening cybersecurity measures.
Dave Sobel delves into VMware’s $600 million revenue decline following Broadcom’s transition to a subscription model, highlighting the challenges faced during major business model transitions. The revenue drop underscores the shift towards subscription licensing for long-term stability and growth, despite short-term revenue impacts. The episode also explores Apple’s AI strategy, client-oriented IT approaches, and Google’s innovative traffic solutions, providing insights into key developments shaping the tech industry.
In the segment on big ideas, the episode discusses Apple’s focus on personalization and performance in AI, the importance of client-oriented IT practices for improving customer service, and Google’s green light product for optimizing traffic flow. The discussions offer valuable insights into the evolving landscape of technology and the strategic considerations that tech companies and IT professionals need to address. The episode concludes with a preview of upcoming episodes featuring discussions on AI strategy, customer relationships, and technology at the border, providing a glimpse into the diverse topics covered in the Business of Tech podcast.
Four things to know today
00:00 Microsoft’s Recall AI Delayed for Copilot Plus PCs, Highlights Privacy and Security Challenges
01:57 Kaseya DattoCon Europe: Kaseya 365 Growth, New Partner Initiatives, and Cyber Insurance Enhancements
06:20 VMware Sees $600 Million Revenue Decline Amid Broadcom’s Transition to Subscription Model
07:49 Weekend Reads: Apple’s AI Strategy, Client-Oriented IT, and Google’s Traffic Solutions
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In the podcast episode, host Dave Sobel covers key highlights from the PAX 8 BEYOND conference. The conference showcased Pax8’s achievements, including surpassing $2 billion in annual recurring revenue and unveiling updates to their platform. Pax8 is focusing on leveraging AI to empower partners in tapping into the global economy, with new features like Opportunity Explorer and Storefronts being introduced to enhance the partner experience.
The episode delves into various tech updates, such as Synchro’s AI ticketing solution for MSPs, Acronis XDR security platform, and Bitdefender’s Ultimate Small Business Security suite. These innovations aim to streamline operations, enhance cybersecurity, and provide comprehensive protection for small businesses. Additionally, Compliance Scorecard and CloudRadial Portal 365 introduce advanced tools to improve compliance management and client experience, respectively.
Broadcom’s revenue forecast increase and VMware Cloud on AWS license changes are also discussed. Broadcom’s strategic moves, including a stock split and altered VMware licenses, reflect the company’s focus on advanced networking chips and cloud services
Three things to know today:
00:00 Pax8 Beyond Conference Highlights: $2 Billion Revenue Milestone, AI-Driven Platform Updates, and New Security Program
03:41 Syncro’s AI Ticketing, Acronis XDR, Bitdefender’s Small Business Security, Compliance Scorecard Updates, CloudRadial’s Portal, and Microsoft’s GPT Builder Retirement
07:41 Broadcom Increases 2024 Revenue Forecast, Announces Stock Split, and Changes VMware Cloud on AWS Licenses
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In the podcast episode, Dave Sobel delves deep into Apple’s WWDC event, highlighting key announcements and advancements in AI technology. Apple introduced Apple Intelligence, an AI system for their devices, showcasing practical and familiar features like Siri upgrades and integration with OpenAI’s Chat GPT. The event also unveiled new AI features across various Apple platforms, emphasizing a user-friendly and personalized approach to AI technology. Notably, the introduction of a calculator app for the iPad received a significant cheer from the audience, showcasing the importance of user-centric features.
One of the most intriguing aspects discussed in the episode is Apple’s Private Cloud Compute, a privacy-centric AI processing system designed to ensure data privacy and security. The innovative architecture of PCC utilizes Apple Silicon servers with advanced security measures like Secure Enclave and Secure Boot, emphasizing data protection and transparency. The episode highlights how Apple’s approach to AI technology differs from other tech giants, focusing on privacy and user empowerment. The integration of PCC with Apple Intelligence showcases a thoughtful solution built around privacy and security.
Dave emphasizes the significance of Apple’s AI strategy, which seamlessly integrates AI technology into the operating system, making it accessible to all Apple users without additional fees. The episode underscores the role of IT service providers in understanding and leveraging AI features for their customers, emphasizing the importance of advice, guidance, and consulting work in implementing AI technology effectively. Apple’s responsible AI principles, focusing on user empowerment, representation, design, and privacy, set a high standard for AI development and transparency, serving as a valuable case study for providers working with customers.
In conclusion, the episode highlights the evolving landscape of AI technology and the importance of privacy and user-centric design in AI development. Dave encourages IT service providers to prepare for the integration of Apple’s AI technology into their services, emphasizing the need for readiness and understanding of AI features for customer engagement. The episode provides insights into Apple’s innovative approach to AI technology and the implications for the tech industry, setting a benchmark for responsible AI development and user privacy.
Three things to know today.
00:00 Apple’s WWDC 2024 Announcements
04:38 A look at Apple’s Private Cloud Compute
07:17 Apple’s AI Framework, and what providers can learn.
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The Ticketmaster breach is linked to Snowflake, putting 400 companies at risk. Snowflake warns customers about hackers targeting accounts without multi-factor authentication, potentially connected to the Ticketmaster breach. The threat actor responsible aims to blackmail Snowflake for $20 million, highlighting the importance of MFA in cybersecurity.
Microsoft responds to concerns about their Recall feature, which captures user activity on AI-powered PCs. Cybersecurity expert discovers potential security flaws, prompting Microsoft to update the feature for improved security and privacy controls. Users will now need to opt-in and prove their presence via Windows Hello to use the recall feature, emphasizing the importance of strict access control measures.
Broadcom’s acquisition of VMware raises concerns among IT workers at North American VMware customers. Despite worries about price hikes and disruption to IT strategy, most customers plan to stay with VMware due to its embedded nature in their infrastructures. However, Stormagic is launching a new hyper-converged infrastructure solution, SVHCI, as an alternative to VMware for edge and SMB environments, offering cost savings and high availability.
Research from Gartner reveals that executives and employees are hesitant about return-to-office mandates, with some viewing them as a way to conduct back-channel layoffs. The post-COVID work culture has led to increased workplace surveillance and decreased productivity. In contrast, the Office of Personnel Management Director advocates for continued remote work for cybersecurity professionals in federal agencies, emphasizing the importance of creating an open culture and avoiding micromanagement for success.
Four things to know today
00:00 Ticketmaster Breach Tied to Snowflake: 400 Companies at Risk
01:30 Microsoft Responds to Recall Feature Concerns with Improved Security and Privacy Controls
03:02 Broadcom Faces Potential Backlash from VMware Customers Amid Acquisition Concerns
04:24 RTO Mandates Linked to Back-Channel Layoffs, Studies Suggest
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The May jobs report reveals strong hiring and wage growth, particularly in sectors like healthcare and government. Despite concerns about a potential rate cut by the Fed, the report indicates a stable economic environment with growing demand for tech talent, especially in AI-related and data science roles. This suggests a need for IT service firms to invest in upskilling their workforce to meet market demands.
Service Leadership’s annual IT Solution Provider Industry Profitability Report highlights record growth rates for technology service providers for the fourth consecutive year. The report emphasizes the importance of adopting innovative technologies and improving business processes to sustain growth and profitability. Notably, there is a correlation between high customer satisfaction and profitability, with private equity-owned MSPs showing higher net promoter scores but non-PE providers performing better in certain financial metrics.
The episode also delves into the state of venture investing, noting a surge in AI-related deals but an overall decline in venture capital funding. The software-as-a-service sector is particularly affected, with enterprise customers cutting costs. The discussion touches on the longer recovery period, challenges faced by emerging managers, and the limited number of IPOs in the current market. This data-driven insight suggests a shift towards AI-driven investments and the need for providers to adapt to changing market dynamics.
Lastly, the episode explores the speculation surrounding ConnectWise’s future, with rumors of a potential sale or IPO circulating. While ConnectWise’s platform play with Asio is highlighted, the possibility of the company remaining private is also considered. The discussion points to a potential partnership between ConnectWise and N-Able, given their respective strategies and market positions. The evolving landscape of tech IPOs and alternative ways for investors to extract value indicate a shifting trend in the industry’s financial strategies.
Four things to know today
00:00 May Jobs Report Shows Strong Hiring, Wage Growth, and Sector Gains
03:51 Service Leadership Data Shows Record Growth and Profitability for Fourth Consecutive Year
05:51 AI Investment Surge Highlights Shift in Venture Capital Priorities
06:41 ConnectWise’s Future: Public, Private, or Platform Play?
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Identity management solutions, such as those provided by SailPoint and IDM Works, are essential for organizations to address access timeliness and removal issues effectively. In a podcast episode, Paul Bedi, the CEO of IDMWorks, discussed common organizational pain points, including managing numerous usernames and passwords, delays in access provisioning, and difficulties in adding or removing employee access. These challenges can result in compliance and security risks, especially when access is not promptly revoked upon an employee’s departure.
Bedi stressed the importance of tackling these issues through advisory engagements and implementing identity management solutions like SailPoint’s products. By offering organizations guidance on implementing these solutions, IDM Works helps streamline access management processes, reduce onboarding and offboarding times for employees, and enhance overall security measures.
Additionally, Dave Schwartz, the SVP of Global Partnerships at SailPoint, highlighted the unique value proposition of their partner program, which focuses on delivering maximum benefits to end customers. Through collaborations with partners like IDMWorks, SailPoint aims to help organizations effectively manage access controls, improve access provisioning and deprovisioning timeliness, and enhance overall security and compliance measures.
In summary, identity management solutions from companies like SailPoint and IDMWorks are crucial for organizations to address access management issues, ensure timely access provisioning and deprovisioning, and mitigate security risks. Through strategic partnerships and outcome-based selling approaches, these solutions enable organizations to streamline their identity management processes, enhance operational efficiency, and bolster security measures.
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In this episode of the Business of Tech Lounge, host Dave Sobel delves into the world of cybersecurity, questioning the effectiveness of the industry’s focus on selling expensive solutions over practical ones. He highlights the growing global spending on security and risk management, projected to reach $215 billion, and discusses the need for cybersecurity measures in the face of rising cyber threats and attacks.
Sobel engages in a conversation with Paul Bedi and Dave Schwartz about tying security investments to business outcomes and the importance of benchmarking security measures against industry peers. They emphasize the need for a cost-benefit analysis and a minimum service level in cybersecurity solutions. The discussion also touches on the significance of preparing for downtime and the cost of not implementing security measures.
The episode shifts focus to the topic of talent recruitment in the tech industry, with a discussion on micro internships as a way for small businesses and managed services providers to engage with colleges and universities. Sobel explores the benefits of these short-term, skill-based projects in building a recruitment channel and providing valuable experience for both parties.
Sobel concludes the episode by emphasizing the importance of simplifying security offerings to focus on key areas such as passkeys, strong identity security, backup disaster recovery, and MDR. He encourages listeners to prioritize these essential security measures and engage in discussions about the evolving landscape of cybersecurity solutions. The episode ends with a call for questions and feedback from the audience to shape future discussions on the show.
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In the podcast episode, Dave Sobel discusses the current state of AI adoption among managed services providers (MSPs). According to Barracuda’s global MSP report, MSPs are feeling the pressure to enhance their knowledge and application of AI products and services to meet customer demands. The report also highlights the increasing focus on security-related services, with MSPs anticipating a rise in revenue from recurring managed services in 2024.
The episode delves into the impact of AI on the labor market, as revealed by new research from MIT’s Computer Science and Artificial Intelligence Lab. Contrary to previous fears, the study suggests that job destruction from AI will occur gradually, giving policymakers time to prepare and mitigate its effects. Additionally, a Slack report emphasizes the importance of providing proper training to employees using AI to avoid an increase in busy work and ensure productivity.
Salesforce’s introduction of Slack Lists, a feature aimed at transforming Slack into a collaborative project management tool, is highlighted in the episode. The integration of project and task management functionalities within Slack is seen as a strategic move to enhance collaboration, improve accountability, and increase productivity for teams. The discussion emphasizes the need for proper training to maximize the potential of Slack Lists and the importance of support from Salesforce during the transition.
The episode also touches on initiatives such as CISA’s Secure by Design and Gartner’s recommendations for CISOs to enhance their cybersecurity approach. The focus on secure design practices, legislative developments, and building a resilient cyber workforce underscores the evolving landscape of cybersecurity. Furthermore, insights into AI jailbreaking and innovative workplace communication tools like Imovid provide a glimpse into the future of technology and the importance of staying ahead of industry trends for MSPs and software developers.
Three things to know today
00:00 AI Hype vs. Reality: Why Training and Security Remain Key for MSPs
03:38 Salesforce Enhances Slack with Project Management Features: Introducing Slack Lists
04:50 Government Initiatives, Cybersecurity Strategies, and AI Jailbreaking: Key Takeaways for Tech Professionals
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On this episode of the podcast, Dave Sobel discusses three key topics. Firstly, he highlights a study by Amazon Web Services that shows small businesses who are highly data-driven tend to outperform their peers financially and operationally. The report reveals that these data-driven companies have a more mature data strategy and are more likely to adopt AI technologies, leading to significant improvements in various business outcomes.
Moving on, Sobel addresses the challenges faced by managed service providers in maintaining security compliance for their clients. A survey indicates that 85% of MSPs struggle with security compliance due to factors like lack of resources, expertise, or technology. The report suggests that automation platforms could be the solution to delivering compliance services efficiently and potentially driving business growth in this area.
The episode also touches upon recent cybersecurity developments, such as the FBI’s recovery of over 7,000 LockBit decryption keys to help victims of ransomware attacks. Additionally, the U.S. Cybersecurity and Infrastructure Security Agency issued a warning about cyber attacks targeting Snowflake customers. Sobel emphasizes the importance of staying informed about such threats and taking proactive measures to protect data and systems.
Lastly, Sobel discusses the effectiveness of phishing training in improving security awareness among employees. He highlights a report showing that organizations integrating simulated phishing attempts with security awareness training experience a significant drop in employees’ susceptibility to phishing attacks. This underscores the importance of ongoing training and testing to enhance cybersecurity defenses within organizations.
Three things to know today
00:00 AWS Study Shows Data-Driven SMBs Achieve Greater Financial Success and Efficiency
03:57 85% of Managed Service Providers Struggle with Security Compliance, Automation as a Solution
05:15 FBI’s LockBit Recovery, CISA’s Snowflake Warning, and Phishing Prevention
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In the podcast episode, Dave Sobel discusses the latest developments in AI and automation within the tech industry. ConnectWise has launched ConnectWise Security 360, an AI-powered cybersecurity solution that helps managed services providers consolidate security data from various tools to enhance threat detection and streamline response efforts. Additionally, ConnectWise has introduced Sidekick for Security, an AI-powered digital assistant that assists MSP owners and technicians in improving cybersecurity measures.
Asana has introduced AI teammates that can advise and assign work based on historical relationships and skill sets, showcasing the integration of AI into project management workflows. Raspberry Pi has partnered with chipmaker Helio to sell an AI kit for its microcomputer, reflecting the trend of bringing AI to portable devices with smaller models and processors. Cisco Systems has announced a $1 billion global investment fund for AI startups and new AI-powered products and services, demonstrating a significant commitment to advancing AI technologies.
N2WS has launched cross-cloud volume restore for AWS and Azure, providing data protection and enhancing security for organizations utilizing multiple cloud platforms. Axiant has expanded its services to include macOS file-level data protection, catering to the increasing usage of Apple endpoints running macOS. Google has scaled back AI overviews in search results due to concerns about sourcing and potential negative impacts on website traffic, highlighting the importance of transparency and trust in AI-powered features.
Dave Sobel emphasizes the need for organizations to adapt their SEO strategies in response to changes in how AI is integrated into search results. He advises businesses to focus on implementing AI solutions thoughtfully to complement human efforts and ensure practical benefits in workflows and operations. The episode concludes with a reminder to share the podcast with others to help grow the audience and support the show’s continued success in delivering insights on the evolving business of tech.
Four things to know today
00:00 AI and Automation: ConnectWise Launches Security360 and Sidekick for MSPs
03:59 Boosting Tech Efficiency: Asana’s AI Workflows, Raspberry Pi’s AI Kit, and Cisco’s Strategic AI Investments
06:26 Cloud Data Protection: N2WS and Axcient Enhance AWS, Azure, and macOS Services
07:54 Google Scales Back AI Overviews in Search Results, Addressing Sourcing and Trust Issues
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The National Institute of Standards and Technology (NIST) has taken steps to accelerate the processing of software and hardware vulnerabilities in the National Vulnerability Database by awarding a new contract to an outside vendor. This move aims to clear the backlog of unanalyzed vulnerabilities by the end of the fiscal year, demonstrating a commitment to cybersecurity.
However, amidst this positive development, the closure of the Affordable Connectivity Program (ACP) poses a threat to internet access for nearly 60 million low-income Americans. The lack of funding has led to the discontinuation of the program, leaving many households in financial distress. Efforts to extend the program through bipartisan legislation have stalled, highlighting the importance of government support in ensuring equitable access to essential services.
On the cybersecurity front, the dismantling of the 911 S5 proxy botnet, the world’s largest, and the arrest of its administrator in Singapore, Yun-Hee Wang, showcases international efforts to combat cybercrime. The botnet, which conducted various illicit activities, underscores the ongoing challenges in cybersecurity and the need for robust measures to protect against such threats.
Furthermore, the episode delves into the gender disparity in the cybersecurity workforce, with only 20-25% being female. Factors contributing to this gap include unconscious bias and a lack of female role models. The discussion emphasizes the importance of addressing these issues through strategies such as unconscious bias training, diversifying recruitment efforts, and providing support for women in cybersecurity roles to foster a more inclusive and diverse industry.
Four things to know today
00:00 NIST Accelerates Vulnerability Processing as ACP Closure Threatens Internet Access for Millions
02:28 Live Nation Breach Highlights Growing Cybersecurity Concerns as 83% of Firms Plan Budget Increases
04:11 Open Formats Transform Data Industry: Snowflake, Databricks, and the Future of Cloud Services
05:26 CompTIA Data Highlights Cybersecurity Gender Disparity: Strategies for Recruitment and Retention
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In the podcast episode, Dave Sobel discusses three key topics: consumer behavior and inflation trends, US and Eurozone inflation data, and corporate pricing pressures. He highlights the slight deceleration in US inflation in April but notes that core inflation remains above the Federal Reserve’s target. In the Eurozone, inflation unexpectedly rose in May, posing a dilemma for the European Central Bank. The trend of companies struggling to raise prices without affecting demand is evident, with consumer sentiment showing a disconnect between personal financial well-being and perceptions of the national economy.
Moving on, Sobel covers Google’s data loss incident and SEO algorithm leaks, emphasizing the importance of robust backup and disaster recovery strategies for businesses. He also discusses the potential impact of large-language models on the B2B SaaS industry and the challenges small businesses may face in SEO due to Google’s evolving algorithms. Additionally, significant channel updates are highlighted, including Microsoft and VMware’s partnership, Red Hat’s revamped partner program, and Tech Data’s acquisition of OrcaTech in Australia and New Zealand.
Sobel underscores the implications of the consumer behavior shift towards greater price sensitivity, as reflected in decreasing consumer spending and rising household delinquencies. He also points out the changes in Google Search algorithms and the challenges small businesses may encounter in SEO. The episode concludes with a focus on licensing changes in the VMware ecosystem, Red Hat’s move towards personalized partner programs, and the expanding service capabilities of distributors in the tech industry.
Three things to know today
00:00 Consumer Behavior and Inflation Trends: U.S. and Eurozone Inflation Data, Corporate Pricing Pressures
04:46 Google’s Data Loss and SEO Algorithm Leaks: What IT Providers and Small Businesses Need to Know
07:06 Significant Channel Moves: Microsoft and VMware Team Up, Red Hat Rebrands Partner Program, Tech Data Acquires Orca Tech
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Employers have a variety of ways to engage with colleges and universities to find student talent, as discussed in the podcast episode. One traditional method is through career fairs, where employers can interact with students and showcase their opportunities. Information sessions provide a platform for employers to talk about their organization, available positions, and how students can apply. Mock interviews and resume critiques offer valuable hands-on experience for students, helping them prepare for the job application process.
One of the key trends discussed in the podcast episode is the rise of micro-internships. These micro-internships are project-based and short-term opportunities for students to gain valuable experience while allowing organizations to assess students without a long-term commitment. The concept of micro-internships has gained traction, especially in the wake of the COVID-19 pandemic, which has highlighted the need for flexible and remote work arrangements.
According to Don Snyder from the College of William & Mary, micro-internships typically last for a shorter duration, ranging from three to five weeks. These opportunities are skill-based, focusing on specific projects or tasks that organizations need to be completed within a short timeframe. Importantly, micro-internships are paid, providing students with a chance to contribute to real-world projects while earning compensation for their work.
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Google recently issued an apology for inaccuracies in their AI overviews, attributing the errors to data voids and people asking unusual questions. This apology came after the company faced criticism for the rollout of AI overviews, which has been a PR blunder for Google as it competes against other AI search startups like OpenAI. Google is taking steps to address the issue by limiting AI overviews for nonsensical queries and satire. This move indicates Google’s commitment to improving the accuracy and reliability of their AI systems.
The inaccuracies in AI overviews highlight the challenges that arise when large language models like Gemini are integrated with ranking systems to generate responses based on information sources. The limitations of these models, coupled with retrieval augmented generation techniques, can lead to incorrect information being provided. This underscores the importance of ensuring that AI systems have access to high-quality and relevant information sources to minimize inaccuracies.
N-Able, a company with a market value of $2.5 billion, is currently exploring a potential sale after attracting acquisition interest. Barracuda Networks, a cybersecurity company owned by KKR, is among the interested buyers. N-Able was spun out from SolarWinds in 2021 and has major investors such as Silverlake and Thoma Bravo. The sales process involves software sector peers and private equity firms, indicating a significant level of interest in the company.
The cybersecurity industry is experiencing significant growth, with global spending on security and risk management projected to reach $215 billion this year. However, experts argue that the industry’s focus on selling expensive solutions instead of practical ones adds unnecessary complexity. Despite efforts to improve security, cyber threats and attacks continue to rise, emphasizing the need for cybersecurity measures.
Three things to know today
00:00 Google Apologizes for AI Overview Inaccuracies Amid Data Voids and Unusual Queries
04:29 N-Able Considers Take-Private Deal: Barracuda Networks Among Interested Buyers
06:41 The Booming Cybersecurity Industry: Are Solutions Adding Complexity Without Liability?
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Cybercriminals are increasingly utilizing artificial intelligence (AI) for sophisticated attacks and fraud, as discussed in the podcast episode. One notable application of AI by cybercriminals is in phishing attacks, where generative AI tools like ChatGPT are being integrated into spam-generating services. This enables cybercriminals to craft more convincing and personalized phishing emails, heightening the success rate of their attacks. Moreover, AI is being harnessed in deepfake audio scams, allowing scammers to convincingly mimic someone’s voice. This technology can be exploited to circumvent identity checks and manipulate AI systems, posing a significant threat to individuals and organizations.
The proliferation of AI in cybercrime poses challenges for cybersecurity professionals and organizations. With the capacity to generate realistic content and manipulate information, cybercriminals can execute more sophisticated and targeted attacks, making it increasingly difficult to detect and prevent such threats. As AI technology advances, it is imperative for cybersecurity measures to evolve to effectively counter these emerging threats. Organizations must implement robust security protocols, such as multi-factor authentication and regular vulnerability patching, to defend against AI-powered cyberattacks and protect sensitive data from malicious actors.
PwC has taken a significant step by becoming the first reseller of ChatGPT Enterprise through a partnership with OpenAI. This strategic move allows businesses to procure the generative AI service through PwC instead of directly from OpenAI. The primary objective behind this partnership is for PwC to enhance its services to clients interested in leveraging AI to optimize their workloads. PwC already employs custom GPTs for various tasks and views AI as a means to drive increased impact and productivity for their clients.
Three things to know today
00:00 Cybercriminals’ Use of AI for Sophisticated Attacks and Fraud
03:28 Congress passes a privacy law – just not the one you think
05:39 The First Reseller of ChatGPT Enterprise
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According to the Q1 2024 Channel Futures Market Outlook Survey, 90% of partners are optimistic about growth in 2024, indicating a positive outlook for the channel economy. Managed service providers (MSPs) are particularly optimistic, with 79% of respondents believing that the channel economy is good or excellent, contrasting with the overall US economy where only 44% share a positive view.
The survey also shows that most MSPs reported slight increases in total revenue, recurring revenue, and profit in the first quarter of 2024. AI services like chatbots and AI-powered cybersecurity were identified as the top sector for adding vendors, signaling a growing interest and investment in AI technologies within the channel.
AI PCs are emerging as a significant trend in the tech industry, with promising growth opportunities. A TechIsle study highlighted in a podcast episode revealed that AI PCs have a promising market potential among SMBs and mid-market firms. The study showed that a considerable percentage of these businesses are familiar with AI PCs and plan to purchase them soon, with the technology expected to impact the PC market significantly within three to five years.
The study also identified specific departments and professionals within organizations expected to benefit the most from AI PCs. Content creators, tech-savvy departments, and executives were recognized as potential early adopters, with creative and design professionals, IT development teams, and sales and marketing departments expected to benefit from the enhanced processing power and AI-powered features of AI PCs.
Three things to know today
00:00 Channel Futures Market Outlook: 90% of Partners Optimistic About Growth in 2024
03:38 Small and Medium-Sized Businesses Grapple with Shadow IT Amid Digital Transformation
06:53 AI PCs Poised for Significant Growth, Promising New Opportunities for Tech Industry
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Responsible exploit disclosure is crucial for safeguarding organizations from potential threats. In a podcast episode, MacKenzie Brown, the Vice President of Security at Blackpoint Cyber, emphasized the importance of controlled research practices and responsible disclosure of exploits. She highlighted the negative impact of rapid exploit disclosure, stating that it can do more harm than good.
Brown pointed out that the cybersecurity landscape is inundated with marketing, tooling, and technology, which can be overwhelming and not necessarily useful. With an increase in cyber attacks each year, organizations face significant challenges in defending against threats. She mentioned that the industry struggles to find good talent, and many businesses face financial losses due to cybersecurity incidents.
The episode discussed the need for a coordinated approach to exploit disclosure, where researchers work closely with vendors to address vulnerabilities. Brown emphasized the importance of giving vendors time to create patches, communicate with customers, and ensure proper implementation of security measures. She advocated for a shift towards a more ethical and regulated approach to exploit disclosure, where vendors are held accountable for addressing security issues promptly.
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In his commencement address for the Computer Science Department at the College of William & Mary, Dave Sobel, a proud graduate of thedepartment, shares his personal journey and insights with the class of 2024. He reflects on the importance of advocating for oneself, investing in relationships, and embracing change in order to navigate through successes and failures.
Dave discusses his experiences from his time at college, where he learned the value of self-advocacy and building deep relationships with peers. He emphasizes the significance of investing time and effort in friendships, as they can lead to opportunities and personal growth.
Through anecdotes from his career, Dave highlights the impact of personal relationships on professional success. He shares how his connections and investments in people have played a crucial role in his entrepreneurial journey and career transitions.
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In this podcast episode, Michael George, the CEO of Syncro, discusses the evolving landscape of the MSP market. He emphasizes the importance of automation and AI in addressing the skills gap prevalent in the industry. George notes that the digital transformation of first-world economies has become increasingly complex, with a shift towards cloud-based applications and a distributed workforce. This complexity poses a challenge for MSPs responsible for managing and supporting these intricate digital environments.
George highlights the critical role of automation in improving the efficiency and effectiveness of technicians within MSPs. By utilizing AI technologies and integrating automation into every aspect of their product, Synchro aims to empower technicians to focus on higher-value work. The objective is to streamline processes, proactively address issues, and optimize the technician-to-employee ratio for MSPs.
He also addresses the pressing issue of cybersecurity within the MSP space. He acknowledges that security concerns are not only persistent but also escalating, making it essential for MSPs to prioritize security in their approach to managing digital environments. George emphasizes the need for a security-first posture and underscores the ongoing battle against cyber threats as a significant challenge for MSPs in 2024 and beyond.
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Consolidation in the cybersecurity industry is a significant trend currently taking place, as highlighted in the podcast episode. The slowdown in cybersecurity investment is leading to the consolidation of vendors in the market, indicating an oversaturation of products and solutions in the cybersecurity space. The transcript mentions that investors are recognizing the abundance of products and solutions available and engaging in consolidation activities in response.
The episode emphasizes the importance of focusing on executing the basics well in cybersecurity rather than acquiring numerous products. The consolidation among cybersecurity vendors is seen as a necessary step to address redundancy and overlap in offerings due to the saturation of solutions available. The transcript suggests that providers should integrate cybersecurity into their business operations effectively and prioritize delivering value through essential cybersecurity measures.
Overall, the consolidation in the cybersecurity industry due to a slowdown in investment reflects a market correction where vendors are streamlining their offerings to address oversaturation. This trend underscores the need for providers to prioritize quality over quantity in their cybersecurity strategies and offerings.
In the podcast episode, it was highlighted that the integration of AI into products is becoming increasingly common across various industries. The key takeaway emphasized the importance for providers to focus on tangible implementations that genuinely enhance the core product rather than simply adding AI for marketing purposes.
The episode discussed how many companies are effectively incorporating AI into their products to improve security measures, such as ransomware detection, malware detection, and anomaly detection. These AI-driven features provide real value to end customers by enhancing security and operational efficiency.
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The European Union’s approval of landmark AI regulations marks a significant milestone in the governance of artificial intelligence. These regulations represent the first comprehensive framework for AI governance, aiming to make AI more human-centric and placing restrictions on high-risk AI systems. The regulations include measures such as banning certain AI applications and requiring labels for others. The AI Act is expected to become law in May, with full regulations in effect by mid-2026. Violations of the AI Act can result in substantial fines, up to $38 million or 7% of a company’s global revenue.
This development is crucial for businesses operating in the EU, as the regulations will apply to all companies offering AI models in the region. The EU’s leadership in AI regulation sets a precedent for other regions and underscores the importance of ethical and responsible AI development. By implementing these regulations, the EU aims to ensure that AI technologies are developed and deployed in a manner that prioritizes human well-being and safety.
The approval of these regulations highlights the growing importance of AI governance and the need for clear guidelines to address the ethical and societal implications of AI technologies. As businesses continue to integrate AI into their operations, compliance with these regulations will be essential to navigate the evolving regulatory landscape and build trust with consumers and stakeholders.
Four things to know today
00:00 EU Approves Landmark AI Regulations: First Comprehensive Framework for AI Governance
03:34 AI Everywhere: Barracuda, GoTo, Dell, and HaloPSA Lead with AI Innovations in Partner and Customer Solutions
05:14 Virtual Machines Out, Cloud and AI In: John Deere and Computershare’s Strategic Moves
06:42 Why Building an AI Strategy is Better Than Hiring a Chief AI Officer
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Microsoft’s Build event showcased several key announcements, including the introduction of AI-powered CoPilot Plus PCs, enhanced security measures, and new AI tools. The CoPilot Plus PCs featured AI-powered ARM-based Snapdragon X Elite and Plus processors, offering advanced capabilities for automation, collaboration, and productivity. These devices were designed to streamline IT tasks, boost collaboration, and enhance overall productivity for users.
In terms of security, Microsoft unveiled a major push for Windows 11, introducing new features and updates to enhance user protections. This included the adoption of the Pluton security processor in the CoPilot Plus PCs, local security authority protection on all PCs, Windows Hello enhanced sign-in security, smart app control, and Windows Hello and Win32 app isolation updates. These security enhancements aimed to address cybersecurity challenges and provide users with a more secure computing environment.
Additionally, Microsoft introduced new AI tools and capabilities, such as the Recall feature for logging and retrieving user actions, real-time video translation on Microsoft Edge, and the release of Azure AI Studio with various AI models optimized for different tasks. These tools aimed to improve user experience, accessibility, and efficiency by leveraging AI technology to enhance various aspects of computing and communication.
Overall, Microsoft’s focus on AI-powered CoPilot Plus PCs, enhanced security measures, and new AI tools at the Build event highlighted the company’s commitment to innovation and improving the user experience in the digital landscape.
Four things to know today from Microsoft Build
00:00 Surface Event Highlights: AI-Powered Copilot Plus PCs, Enhanced Security, and New AI Tools
06:04 Microsoft Expands Copilot AI to Automate IT Tasks, Boost Collaboration, and Enhance Productivity
09:15 End of an Era: Microsoft Deprecates NTLM and VBScript, Shifts to Modern Security Measures
11:15 Windows 11 Recall Feature Sparks Privacy and Data Security Concerns
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The Security and Exchange Commission (SEC) has recently adopted changes to Regulation S-P, which now requires financial institutions to disclose security breaches within 30 days of learning about them. These amendments also expand safeguards and disposal rules, mandate written compliance records, and extend the rules to transfer agents. The primary goal of these new requirements is to protect the privacy of customers’ financial data and ensure prompt notification in case of a breach.
The EPA has issued an enforcement alert warning about the increasing frequency and severity of cyber attacks against water utilities in the U.S. The agency found that about 70 percent of utilities inspected in the past year violated standards meant to prevent breaches. Recent attacks by groups affiliated with Russia and Iran have targeted smaller communities. The EPA urged water systems to improve protections against hacks, including changing default passwords and cutting off system access to former employees.
Microsoft’s decision to enforce multi-factor authentication (MFA) for all accounts by the end of the year is a significant step towards enhancing cybersecurity measures. The episode highlights that over 99.99% of MFA-enabled accounts have successfully resisted hacking attempts, emphasizing the effectiveness of this security measure. Admins are encouraged to enable MFA in their tenants before the rollout, and they can monitor MFA registration using authentication methods, registration reports, and PowerShell scripts.
Three things to know today
00:00 SEC Adopts Changes to Regulation S-P: Strengthening Privacy and Data Protection
03:40 Surge in Untested Deepfake Detection Services without High Accuracy
05:59 Microsoft to Enforce Multi-Factor Authentication for All Accounts by Year-End
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The Biden administration has introduced voluntary AI principles for worker interaction and data use, focusing on responsible data use, upskilling support, and transparency in AI deployment. The goal is to ensure ethical and responsible use of AI technologies in the workplace. Companies like Microsoft and Indeed have already agreed to these principles, demonstrating a commitment to creating a safe and fair environment for workers interacting with AI technologies.
These principles align with the increasing importance of ethical AI practices in the tech industry, emphasizing the need for prioritizing the well-being and rights of employees when implementing AI solutions. By highlighting transparency and upskilling support, the administration aims to address concerns related to data privacy, job displacement, and bias in AI systems.
Moreover, the State Department has used artificial intelligence and machine learning to streamline records management and improve the declassification process, achieving significant time and cost savings. Lessons learned from these projects include starting small, fostering collaboration, and continuous training of the machine learning model.
These examples illustrate how AI technologies are being leveraged to streamline processes, increase efficiency, and reduce manual labor in law enforcement and government records management, ultimately saving time, improving accuracy, and enhancing operational effectiveness.
Three things to know today
00:00 Biden Administration Introduces Voluntary AI Principles for Worker Interaction and Data Use
05:18 AI Enhances Efficiency in Law Enforcement and Government Records Management
07:39 Half of IT Partners Anticipate Revenue from Sustainable Solutions by 2024, Despite Challenges
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Small businesses have demonstrated job gains, particularly in the South and leisure industries, as highlighted in the podcast episode. According to the April ADP National Employment Report, small businesses added 38,000 jobs nationwide, with the majority of job growth occurring in the South. The leisure and hospitality sectors saw a notable increase of 56,000 jobs during this period. Conversely, the information sector experienced a decline of 4,000 jobs, potentially due to a skills gap and the influence of AI and automation.
This discrepancy in job growth between small businesses in the leisure industry and the information sector underscores the challenges faced by the latter due to technological advancements. The impact of AI and automation is evident in the information sector, resulting in job losses and a mismatch in skills. As technology continues to progress, small businesses in the information sector must adapt to remain competitive and address the challenges posed by automation and AI.
The expansion of professional services is a significant trend in 2024, as highlighted in the podcast episode. According to the data presented, 85% of organizations are planning to increase their professional services teams this year. This indicates a growing recognition of the importance of professional services in driving business objectives and profitability.
Three things to know today
00:00 Small Business Job Gains Highlight Opportunities Amid Economic Cooldown and Tech Talent Shortages
05:19 Nebraska Passes Personal Privacy Protection Act
06:40 Professional Services Expansion on the Rise: 85% of Organizations to Increase Teams in 2024
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AI presents a significant opportunity for Managed Service Providers (MSPs) to enhance their services by replacing legacy tools with AI-enabled solutions. In a podcast episode featuring Niraj Tolia, the CEO of Alcion, the discussion highlights how AI can empower MSPs to focus on delivering value-added services to their end customers. By utilizing AI tools, MSPs can streamline operations, reduce operational burdens, and improve the overall customer experience. This shift enables MSPs to prioritize critical aspects such as professional services, digital transformation, and customer relationships.
The episode emphasizes that integrating AI is not about replacing MSPs but enhancing their capabilities. By incorporating AI technologies, MSPs can automate tasks, enhance security measures, detect anomalies, and provide more reliable services. This benefits end customers by offering advanced features and improved security while allowing MSPs to save time and resources previously spent on manual tasks.
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AI is increasingly being utilized across various industries to boost efficiency and cut costs, with a strong emphasis on data management. The podcast episode provided several examples showcasing how AI is enhancing operations in different sectors.
For instance, Sam’s Club is using AI technology to tackle shoplifting by analyzing photos of customers’ carts and cross-referencing them with receipts as they leave the store. This solution has not only sped up the exit process for customers but has also enhanced the overall shopping experience. This demonstrates how AI is being applied in retail to improve efficiency and reduce costs.
Moreover, the New York Times article discussed how airlines are leveraging AI to enhance the flying experience. Tools like Connection Saver help airlines accommodate delayed passengers, while AI systems aid in planning efficient flight routes, saving fuel and time. This use of AI in the airline industry illustrates how data management and analysis can lead to operational efficiencies and cost savings. Additionally, the podcast highlighted the introduction of AI-powered tools by companies such as Palo Alto Networks, Cisco, and CloudFlare to bolster cybersecurity and application observability. These tools harness AI to offer guided automation, actionable insights, and natural language interfaces to security analysts, enabling them to identify and address threats more effectively. This showcases how AI is being integrated into cybersecurity solutions to enhance data management and bolster security measures. Overall, the examples presented in the podcast episode underscore the increasing trend of deploying AI in various industries to enhance efficiency, reduce costs, and improve data management practices. The focus on data management is crucial as AI technologies rely heavily on high-quality data to provide accurate insights and drive operational enhancements.
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Security systems are increasingly vulnerable to a variety of threats, as discussed in the podcast episode. Issues such as DNS tunneling, Wi-Fi vulnerabilities like the SSID Confusion attack, and weaknesses in voice assistants like Siri and Google Assistant highlight the critical need for robust security measures.
DNS tunneling, as seen in campaigns like TrickCDN and SexShow, allows threat actors to encode data in DNS queries, evade network firewalls, and execute command-and-control operations. To address this risk, organizations are advised to deploy DNS monitoring and analysis tools to detect unusual traffic patterns and restrict DNS resolvers.
Similarly, the SSID Confusion attack exploits a flaw in the IEEE 802.11 Wi-Fi standard, deceiving users into connecting to insecure networks and enabling attackers to intercept network traffic. Proposed solutions include updating the Wi-Fi standard to include the SSID in the four-way handshake and enhancing beacon protection.
The podcast episode emphasized the increasingly complex role of Chief Information Security Officers (CISOs) due to various factors. One key challenge is the mounting legal pressure on CISOs, particularly with the rise in ransomware attacks. CISOs often bear responsibility for cybersecurity incidents, despite potential limitations in organizational authority and reporting structures that may hinder their ability to enact necessary security changes effectively.
Three things to know today
00:00 Critical Analysis: Who Bears Responsibility When Security Systems Fail?
05:46 Tech Companies See Senior Talent Drain Amid Stricter Office Return Mandates
08:18 The Tough Reality of CISO Roles: Balancing Security Demands with Limited Authority
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The Biden administration’s push for a liability framework for insecure software represents a significant shift in cybersecurity policy. The objective is to transfer the security responsibility from technology users to software companies, encouraging sustained investment in cybersecurity and resilience. This initiative seeks to hold software developers responsible for the security of their products, stressing the importance of creating secure and reliable software from the outset.
The proposed investment underscores the critical role that AI plays in national policy and emphasizes the importance of prioritizing AI development and research. By allocating such a significant amount of funding to AI programs, the Senate aims to address pressing AI issues, safeguard elections, mitigate risks in sectors like healthcare and housing, and drive advancements in AI technology.
This substantial financial commitment showcases the government’s acknowledgment of the transformative potential of artificial intelligence and its commitment to harnessing AI for societal benefit. The proposed investment not only reflects the increasing importance of AI across various sectors but also signals a strategic approach to maintaining the country’s leadership in AI innovation globally.
Four things to know today
00:00 Biden Administration Pursues Liability Framework for Insecure Software, Shifting Security Burden to Developers
05:55 Adam Selipsky Steps Down as AWS CEO, Matt Garman to Lead Cloud Giant
06:57 Pax8’s New Initiative Aims to Enhance Support for Nonprofits Through IT Service Provider
07:35 Microsoft Resolves VPN Connection Failures with May 2024 Patch Tuesday Updates
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Google made significant announcements at the 2024 Google I.O. conference, showcasing major AI initiatives that highlight the company’s dedication to advancing artificial intelligence technology. A key announcement was Project Astra, an enhanced version of Google Assistant demonstrating real-time computer vision capabilities. This project aims to develop intelligent agents capable of reasoning and acting on behalf of users, emphasizing the potential of AI to enhance user experiences in the future.
Red Hat recently announced the integration of AI capabilities across its product line, including Red Hat Enterprise Linux AI, Red Hat OpenShift AI, and Red Hat Ansible Automation. These AI capabilities are designed to streamline system administration tasks and enhance software management for system administrators.
Deloitte’s affirmation of the future of spatial computing, despite the slow adoption of wearables like the Vision Pro, underscores the significant potential of spatial computing in revolutionizing the way we interact with technology. Spatial computing, as defined by Deloitte, is the convergence of physical and digital worlds, creating a seamless integration of virtual elements into our physical environment.
Three things to know today
00:00 Google Announces Major AI Initiatives at I/O: Project Astra, Gemini Updates, and New AI Tools
05:17 Red Hat Advances AI Capabilities to Ease System Administration and Enhance Software Management
07:12 Deloitte Affirms Future of Spatial Computing Despite Slow Adoption of Wearables Like Apple Vision Pro
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OpenAI’s launch of GPT-4 Omni represents a significant advancement in artificial intelligence. This cutting-edge AI model features real-time voice interaction capabilities, allowing users to engage in verbal conversations with a human-like AI chatbot. GPT-4 Omni showcases impressive voice capabilities, including emotional expression and the ability to identify emotions and tones in users’ speech. Moreover, it can process text, vision, and audio simultaneously, making it faster and more versatile than its predecessors.
The recent solar storm mentioned in a podcast episode disrupted GPS systems, significantly impacting precision farming and critical agriculture operations. The disruption affected the accuracy of GPS systems, particularly real-time kinematic systems used in modern tractors. Precision agriculture heavily relies on these systems for planting crops with uniform spacing, and any inaccuracies could result in crop damage and reduced yield. This incident highlighted the vulnerability of modern tractors to satellite disruptions, emphasizing the need for robust contingency plans and resilient infrastructure in the agriculture sector.
IBM Consulting has launched Copilot Runway, a service designed to help businesses seamlessly integrate their AI assistants into their workflows. This program allows organizations to collaborate with IBM consultants to develop customized copilots tailored to their specific requirements. The Copilot Runway service includes an adoption framework, a copilot accelerator, and access to pre-built copilots for various use cases such as procurement, customer service, and employee experience.
Three things to know today
00:00 OpenAI Launches GPT-4 Omni: Their Next-Gen AI with Real-Time Voice Interaction Capabilities
03:36 Solar Storm Disrupts GPS, Impacting Precision Farming and Critical Agricultural Operations
05:17 IBM Consulting Launches Copilot Runway to Streamline AI Integration in Business Workflows
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One of the key insights from the podcast episode is the projection that the global IT services market is expected to reach $2 trillion by 2028. This growth is primarily attributed to cloud modernization, with hyperscalers like AWS, Microsoft, and Google Cloud leading the way. These hyperscalers are driving the growth in the market, particularly in the area of infrastructure-as-a-service (IaaS), where spending is expected to double in the next five years.
The rise in the value of GPU sales, as mentioned in the episode, is also contributing to this trend. The increase in GPU sales is linked to the proliferation of artificial intelligence (AI) technologies, which are becoming increasingly prevalent in various industries. This indicates a growing demand for advanced computing capabilities to support AI applications, further fueling the growth of the IT services market.
Maryland’s enactment of the Maryland Online Data Privacy Act signifies a significant step towards enhancing consumer data protection within the state. The new legislation imposes stricter privacy standards on businesses operating in Maryland, compelling them to limit the data they collect from Maryland consumers. This move aligns with the broader trend of states enhancing consumer data rights through privacy legislation, as seen in the increasing number of states implementing similar laws.
Three things to know today
00:00 Small vs. Mid-Sized Business Outlooks on Economy and Revenue Growth Diverge
03:39 Maryland Joins States Enhancing Consumer Data Rights with New Privacy Legislation
06:11 Secure by Design: A Shift in Cybersecurity Paradigm Promoted at RSA Conference
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Understanding your superpower as a partner and aligning it with Microsoft is crucial for success. In this podcast episode, Rob Fegan stresses the importance of partners recognizing their strengths and value proposition when collaborating with Microsoft. He emphasizes the significance of partners identifying their areas of expertise and target market to effectively align themselves with Microsoft’s objectives and customer needs.
Fegan suggests that partners should begin by pinpointing their specific domain of expertise, whether it be in collaboration technologies, IT infrastructure, data management, or other specialized areas. By understanding their unique value proposition, partners can better position themselves to resonate with Microsoft and its field teams. This alignment is key to establishing a strong partnership with Microsoft and capitalizing on the opportunities within the ecosystem.
Moreover, Fegan highlights Microsoft’s strong reliance on partners, particularly in serving the SMB and SMC markets. Microsoft depends on partners to scale and reach a diverse customer base efficiently. Therefore, partners who align their strengths with Microsoft’s focus areas, such as cloud deployment, Microsoft 365, or Azure services, are more likely to thrive in their partnership with the tech giant.
The main takeaway from the episode is that understanding your superpower as a partner and aligning it with Microsoft’s goals and customer needs is fundamental for fostering a successful and mutually beneficial relationship with the company. By leveraging their strengths and focusing on areas where they can add the most value, partners can enhance their collaboration with Microsoft and drive business growth within the ecosystem.
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One key takeaway from the podcast episode is the importance of involving law enforcement in cybersecurity incidents. Companies that engage law enforcement in their breaches tend to achieve better results and success in handling cybersecurity incidents. The episode specifically mentions the Kaseya hack on July 4th, which resulted in full convictions due to early law enforcement involvement. This example underscores the significance of collaborating with law enforcement agencies to effectively address cyber threats. By involving law enforcement, companies can benefit from their expertise, resources, and legal authority to investigate and prosecute cybercriminals.
Additionally, the episode emphasizes the need to cultivate relationships with agencies like CISA (Cybersecurity and Infrastructure Security Agency) to leverage their resources for incident response and ongoing cybersecurity efforts. Proactively engaging with agencies like CISA can enhance organizations’ cybersecurity posture and better defend against cyber threats.
The podcast episode also discusses the significance of digital acquisition strategies for MSPs and IT services companies. Dave Sobel emphasizes the importance of building a strong digital acquisition funnel, focusing on digital ads, targeted marketing strategies, and optimizing the company website for acquisition. Sobel suggests creating a digital destination for potential clients, offering resources, webinars, and online engagement opportunities. By providing ways for clients to book appointments, access content, and interact digitally, MSPs can enhance client acquisition and conversion rates.
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AI applications are revolutionizing various industries. A notable example is the introduction of AlphaFold3 by Google DeepMind and Isomorphic Labs. This AI model accurately predicts the structures and interactions of molecules such as proteins, DNA, RNA, and ligands. The potential applications of AlphaFold3 are vast, spanning sectors like virus treatments, biorenewables, disease-resistant crops, and genomics research. This showcases how AI is transforming scientific research and driving advancements in healthcare, agriculture, and environmental sustainability.
The episode also highlights the increasing demand for AI expertise among employers amid a talent shortage. Job postings related to AI have surged by 15.7%, indicating a significant opportunity for individuals to acquire AI skills. Companies like Meta and OpenAI are competing for top AI talent, offering lucrative salaries. This trend emphasizes the importance of acquiring AI skills to remain competitive in the job market and meet evolving employer demands.
Business analysts in the age of AI are navigating a rapidly changing workplace landscape where technology optimizes processes and boosts productivity. To thrive in this environment, business analysts should prioritize continuous learning, adaptability, and cultivating human skills like empathy. The episode emphasizes the importance of these skills for business analysts, as they play a crucial role in connecting business strategy with technology.
Three things to know today
00:00 Transformative AI Applications: From Saving Sea Turtles to Boosting Local Economies
03:54 AI Skills Become Decisive: Employers Favor Candidates with AI Expertise Amidst Talent Crunch
06:59 Cultivating Empathy and Adaptability: Key Strategies for Business Analysts in the Age of AI
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The podcast episode delves into the growing use of AI in the workplace, as highlighted in a Microsoft report. The report underscores the increasing reliance of white-collar workers on AI tools to manage heavy workloads, even in the absence of formal training from their employers. It notes that 75% of desk job workers are currently utilizing AI, a figure that has nearly doubled in the past six months. However, less than 40% of these workers have received any structured training in AI skills.
The podcast episode also highlights the emerging trend of “bring your own AI” in the workplace, where employees are leveraging their personal AI tools to boost efficiency and productivity. While this trend demonstrates employees’ initiative to enhance work processes, it also poses significant risks, including data security concerns and lack of standardization.
Apple’s recent launch of new iPads featuring M4 chips and a more powerful neural engine underscores their significant focus on AI capabilities. During their earnings call, Apple’s CEO, Tim Cook, shared insights into the company’s AI strategy, highlighting a hybrid approach that combines on-device and cloud services. This strategy aims to enhance various aspects of Apple’s devices, extending beyond just the iPhone.
Three things to know today
00:00 AI in the Workplace: Microsoft Report Underscores Need for Structured Training Programs
03:40 Cross-Platform AI Integration Takes Center Stage in ServiceNow and Microsoft Partnership
06:34 Tim Cook Details Apple’s Hybrid AI Strategy: On-device and Cloud Integration
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a significant security flaw known as Tunnel Vision was discussed, highlighting its potential to compromise the effectiveness of VPNs and pose a serious threat to data security. This exploit allows attackers to render any VPN useless, enabling them to intercept unencrypted data and potentially access valuable information. Identified as CVE-2024-3661, this vulnerability has been exploitable since 2002, although there have been no reported cases of active exploitation.
Small businesses are expressing concerns regarding the challenges of implementing and complying with the Cybersecurity Maturity Model Certification (CMMC). While efforts have been made by the Pentagon to alleviate the burden on smaller companies, significant hurdles remain for these businesses in meeting cybersecurity standards.
Four things to know today
00:00 Security Flaw ‘TunnelVision’ Compromises VPN Effectiveness, Researchers Warn
02:05 Small Businesses Voice Concerns Over CMMC Implementation and Compliance Hurdles
06:04 Microsoft Unveils Zero Trust DNS Preview for Enhanced Windows Security
06:43 EVBox Enhances EV Charging Solutions with EVA Global Managed Services Partnership
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OpenAI is currently facing an investigation in the European Union over alleged privacy breaches related to ChatGPT generating incorrect information about individuals. The privacy rights non-profit group NOYB has filed a complaint against OpenAI for violating the General Data Protection Regulation (GDPR). The complaint accuses OpenAI of failing to correct inaccurate information generated by ChatGPT, not disclosing the source of data or what data ChatGPT stores about individuals, and refusing to rectify or erase data upon request. Consequently, the Austrian Data Protection Authority has been asked to investigate OpenAI’s data processing practices and ensure compliance with the complainant’s request to access the data. This scrutiny underscores the importance of transparency and accountability in AI systems, particularly in handling personal data and upholding privacy rights.
The National Society of IT Service Providers (NSITSP) has recently introduced a new badge system to recognize exceptional contributions within the IT service industry. This program includes various badges such as honors for leadership, client endorsements, individual contributions, continuing education, and professional distinction. The badges aim to acknowledge and celebrate the achievements and expertise of individuals within the IT service industry.
Four things to know today
00:00 OpenAI Faces Investigation Request by Austrian Authority Over Alleged Privacy Breaches
04:05 Expanding AI’s Reach: OpenAI and Anthropic Enhance Features for Broader Application
07:09 LevelBlue Launches as AT&T’s Spinoff, Aiming to Redefine Managed Cybersecurity
08:32 NSITSP’s Badge System to Recognize Contributions Across Leadership and Client Endorsements
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The U.S. job market is currently showing a mix of signals, indicating a cooling trend while still maintaining strength post-pandemic. In April, employers added 175,000 jobs, leading to moderate and steady hiring, with the unemployment rate slightly increasing to 3.9%. Despite this uptick, the job market remains stronger than pre-pandemic levels, with the ratio of job openings to unemployed workers still higher than before the pandemic. This suggests that the labor market is tight, with pay gains for job switchers surpassing those who stay in their current roles. Additionally, the tech hiring market displayed signs of recovery in April, with IT unemployment dropping to 2.8% and technology companies adding nearly 4,300 workers. This indicates a positive trend in the tech sector, with strong demand for skilled IT workers and IT spending projected to reach $5.1 trillion this year. Overall, while there are indications of cooling in the job market, the U.S. job market remains robust post-pandemic, offering growth opportunities in various sectors.
Microsoft CEO Satya Nadella championed a security-first strategy in an employee memo. The company is overhauling its security processes to prioritize secure design, default security, and secure operations. This initiative aims to enhance security measures after a series of high-profile attacks, emphasizing the importance of technical and operational rigor.
Three things to know today
00:00 US Job Market Shows Signs of Cooling Yet Remains Strong Post-Pandemic
06:13 Microsoft’s Security Overhaul: CEO Satya Nadella Champions ‘Security First’ Strategy in Employee Memo
08:32 Canalys Forecasts: 60% of PCs to Be AI-Capable by 2027, Boosting Opportunities
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Evergreen’s investment thesis revolves around the concept of long-term ownership and decentralized operating models, which they believe are ideal for the Managed Service Provider (MSP) space. Co-founder Ramsey Sahyoun emphasizes their goal of establishing a lasting home for businesses rather than engaging in quick turnovers. This strategy mirrors the Berkshire Hathaway model of holding businesses indefinitely, albeit on a smaller scale.
The decentralized operating model enables Evergreen to run acquired MSP businesses independently while still benefiting from shared best practices and collective scale. This approach ensures that businesses maintain close relationships with customers, a critical factor for customer retention and business growth in the MSP industry.
Drawing from their experience with acquiring and managing MSPs like Executech and Wolf Consulting, Evergreen has witnessed the transformation and shift to managed services, making MSPs more recurring, profitable, sticky, and rapidly growing. These characteristics align with Evergreen’s investment thesis of long-term ownership and decentralized operations, making the MSP niche an attractive investment opportunity for the company.
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Kaseya recently made headlines with the introduction of a new subscription-based offering called Kaseya 365. This comprehensive package is tailored for managed services providers and comes at a competitive price, starting at $3.99 per endpoint per month. The Kaseya 365 subscription encompasses a variety of essential features such as RMM, antivirus, EDR, MDR, patch management, ransomware rollback, and endpoint backup, all consolidated into a single license. This pricing strategy by Kaseya marks a significant reduction that could potentially create competitive pressure for other vendors in the market.
The launch of Kaseya 365 also introduced the Partner First pledge, designed to address partner concerns by offering more flexibility and affordability. This pledge includes initiatives like providing products in one-year and three-year agreements, enabling partners to switch between backup solutions through the FlexSpend program, offering catastrophic client loss protection, and implementing a Price Lock Guarantee to safeguard against price increases.
The provision of child care benefits can significantly impact employee retention rates, productivity, and work absences. A study by the non-profit Moms First, mentioned in a podcast episode, revealed that companies offering child care benefits experience higher employee retention rates and increased productivity. Working parents often struggle with child care costs and access, leading to decreased productivity. By providing child care benefits, companies can see a return on investment through higher retention rates, improved employee satisfaction, and reduced work absences.
The cost of recruiting and training new employees is typically higher than retaining existing ones. By offering child care benefits, companies can cover the cost of these benefits by retaining just 1% of eligible working parents. Additionally, child care benefits have been shown to enhance recruitment and retention as much as paid time off and health insurance benefits. Employees receiving child care support are more likely to stay with their company, experience increased productivity, and report higher job satisfaction.
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The episode sheds light on the challenges major retailers like Walmart face in the healthcare industry. Despite striving to enhance healthcare accessibility and affordability, Walmart made the tough decision to close all 51 of its health centers and discontinue its virtual care program due to profitability concerns. This move raises doubts about the feasibility of healthcare ventures for retailers such as Walmart, Best Buy, and Amazon.
Clear contractual agreements and robust risk management strategies are crucial components in the event of a data breach dispute between a managed services provider and a client. The episode highlights a case where a consulting firm, Barry Dunn, blamed its managed services provider, Reliable Networks, for a data breach compromising identifying data stored by its health analytics practice group. Barry Dunn alleged that the breach occurred due to unauthorized access to Reliable Networks systems, while Reliable Networks denied responsibility, stating that the breach occurred on Barry Dunn’s network and systems.
Furthermore, the episode mentioned Microsoft’s efforts to address concerns about AI technology misuse and impact on privacy and civil liberties. Microsoft released its first AI Transparency Report, highlighting the implementation of responsible AI tools, risk mapping for generative AI applications, and content moderation systems to prevent misuse. This demonstrates the importance of incorporating ethics and compliance considerations into AI strategies to ensure responsible and secure use of AI technologies.
Four things to know today
00:00 Challenges in Healthcare Drive Walmart to Close Physical Health Clinics and End Virtual Care
02:41 Managed Services Dispute: BerryDunn and Reliable Networks Clash Over Responsibility in Data Breach
04:22 HPE Report Unveils Major Gaps in Organizational AI Strategies, Impacting Data Security and ROI
06:08 White-Collar Woes: High-Earning Professionals Face Job Market Slowdown Despite Economic Growth
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Microsoft’s April 2024 security updates have caused significant disruptions, including VPN connection failures and NTLM authentication issues, across various Windows versions such as Windows 11, Windows 10, and Windows Server 2008 and later. Users have reported experiencing connectivity issues and potential security vulnerabilities due to these problems.
Marriott’s admission of using outdated SHA-1 hashing instead of encryption during a 2018 data breach reveals a significant oversight in their forensic investigations. This revelation came to light during a court case where Marriott falsely claimed to have used encryption to secure their data, raising questions about their security measures and forensic processes.
Pax8 recently announced a leadership transition with Scott Chazen appointed as the new CEO, taking over from John Street who stepped down.
Four things to know today
00:00 Microsoft’s April 2024 Security Updates Disrupt VPN Services and NTLM Across Windows Platforms
03:30 Forensic Flaw: Marriott Admits to Using Outdated SHA-1 Hashing Instead of Encryption
05:25 Ukrainian Hacker Ordered to Pay $16 Million After Pleading Guilty in Kaseya Cyberattack
07:20 Pax8 Announces Leadership Transition: Scott Chasin to Take Over as CEO, John Street Steps Down
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The National Institute of Standards and Technology (NIST) has recently launched the GenAI program with the goal of establishing benchmarks for generative AI technologies. This initiative is crucial for enhancing transparency in the AI field and ensuring the safe and reliable use of these technologies. The program will focus on evaluating generative AI technologies, releasing benchmarks, developing deepfake detection systems, and promoting the creation of software to identify the source of AI-generated information.
In the podcast episode, it was highlighted that Microsoft, Google, and Amazon all experienced significant revenue growth in the first quarter of the year. Microsoft reported a 17% revenue growth, attributed to the momentum from CoPilot, its AI-powered chatbot. The growth rate remained steady compared to the previous quarter. Additionally, revenue from Activision, which Microsoft acquired in October, contributed to the overall growth. Azure Cloud Computing Service saw a 21% revenue growth, potentially boosted by new AI-powered services.
Three things to know today
00:00 NIST Launches GenAI Program to Set Benchmarks for Generative AI and Enhance Transparency
03:50 White House Updates Critical Infrastructure Oversight with National Security Memorandum-22
06:35 Microsoft, Google, and Amazon Leverage AI and Cloud for Substantial Q1 Revenue Growth
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AI is expected to significantly disrupt the job market, potentially affecting up to 90% of workers in the next decade, as noted by Professor Eric Posner from the University of Chicago. The increasing prevalence of AI technology raises concerns about the potential displacement of millions of jobs and the necessity for a social safety net to protect workers from long-term unemployment. Posner emphasizes the emotional toll individuals may experience when they are unable to contribute to society due to AI-driven job disruptions.
The podcast episode also brings attention to the ethical concerns and security risks associated with the use of AI in voice cloning. An incident is mentioned where an AI-generated voice message deceived a company into using a BBC presenter’s likeness in an ad campaign without her consent, illustrating how AI can be exploited for fraudulent purposes.
Voice cloning technology has become increasingly sophisticated, capable of replicating various aspects of a person’s voice. While this technology has commercial applications, it also poses significant security risks, such as potential misuse by cybercriminals to deceive individuals or bypass security systems.
Three things to know today
00:00 AI Set to Disrupt Job Market, Impacting 90% of Workers Within a Decade, Says UChicago Professor
03:17 AI Ethical Dilemmas: Bumble’s New Features and the Risks of Voice Cloning in Cybersecurity
06:03 Circular Computing Partners with Total IT Global to Offer Carbon-Neutral Hardware as a Service
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The U.S. experienced a slowdown in Q1 GDP growth, with a rate of 1.6%, signaling a deceleration in the economy at the start of 2024. Despite this, consumer spending displayed resilience, showing solid growth in personal consumption expenditures. In the last quarter, consumer spending increased at an annualized rate of 2.5%, indicating that American consumers are maintaining their spending habits despite high borrowing costs and persistent inflation.
The Cybersecurity and Infrastructure Security Agency (CISA) released AI guidelines for critical infrastructure, emphasizing the importance of managing risks and leveraging opportunities associated with artificial intelligence. These guidelines aim to provide operators and owners of critical infrastructure with a framework to effectively govern, measure, and manage the use of AI technology.
Three things to know today
00:00 U.S. Q1 GDP Growth Slows to 1.6%, But Consumer Spending Shows Resilience
03:42 CISA’s Latest AI Guidelines: Managing Risks and Harnessing Opportunities in Critical Infrastructure
06:00 Mosyle Launches Fuse MSP for Streamlined Apple Device Management, Offering High Commissions for MSPs
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In the podcast episode, Joe Vezzani, the CEO and co-founder of Lunar Crush, delves into the evolving role of influencers in the buyer’s journey, particularly emphasizing their impact on B2B markets. Vezzani points out how influencers, ranging from subject matter experts to anonymous creators, are now collaborating in teams and engaging with businesses in more informal ways, such as through direct messages on platforms like X. This shift signifies a significant change in the creator economy, where influencers have transitioned from individuals to integral parts of businesses’ marketing strategies.
Furthermore, Vezzani stresses the importance of incorporating influencers into marketing campaigns in B2B markets. He highlights the necessity for businesses to adapt to the evolving landscape of social media and influencer marketing to effectively reach potential customers. By leveraging influencers, businesses can access their existing audiences, boost brand awareness, and establish credibility within their target market.
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Organizations like Scale Computing are taking advantage of market disruptions caused by changes in VMware’s subscription pricing model. In this episode, we discuss how Broadcom’s alterations to VMware’s subscription pricing model have prompted many customers to explore alternative platforms. This shift in customer sentiment has opened up an opportunity for companies like Scale Computing to emerge as a viable alternative for VMware customers.
Scale Computing’s CEO, Jeff Ready, highlighted that Broadcom’s price increases and partner issues have contributed to Scale Computing’s exceptional growth. With VMware raising prices and focusing on larger customers post Broadcom acquisition, Scale Computing positioned itself as a suitable alternative for customers seeking a different solution. Reddy emphasized the support and value that Scale Computing offers compared to its competitors.
Implementing unlimited PTO can have significant benefits for employee satisfaction, productivity, and performance, as demonstrated by the case of OIT VoIP. In the podcast episode, Ray Orsini, the CEO of OIT VoIP, shared data that led to the decision to implement unlimited PTO in their organization. By analyzing time off requests, approval rates, disciplinary issues, and employee burnout, OIT VoIP found that traditional PTO policies were resulting in underutilization of time off and potential burnout among employees.
After implementing unlimited PTO, OIT VoIP observed a notable increase in the number of approved time off requests, indicating that employees were taking more time off to recharge and maintain a healthy work-life balance. This rise in time off usage correlated with higher employee satisfaction, as evidenced by positive feedback from employee surveys. Additionally, anecdotal evidence suggested that employees were more willing to go above and beyond in their roles, contributing to better performance and overall company success.
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The FCC’s decision to restore net neutrality by reclassifying broadband as an essential service marks a significant development in the regulation of the broadband sector. By treating broadband as an essential service and prohibiting Internet service providers from blocking, throttling, or engaging in aid prioritization of lawful content, the FCC aims to ensure a fast, open, and fair internet for all users. This move is crucial for maintaining an equitable digital landscape where all content providers, regardless of their size and financial capabilities, have equal access to consumers.
Microsoft is facing challenges in rebuilding trust due to security breaches and criticism surrounding its security practices. The company has been targeted by Russian state-sponsored hackers, leading to concerns about the security of email accounts and stolen source code. Additionally, Chinese government hackers have breached U.S. government emails through Microsoft cloud exploits. In response to these incidents, Microsoft has launched the Secure Future initiative to enhance its security efforts, prioritizing security over new features and focusing on AI and security.
Three things to know today
00:00 FCC Votes to Restore Net Neutrality, Reclassifying Broadband as Essential Service
03:13 AI’s Role in the Workplace: Enhancing Productivity Without Displacing Jobs, According to New Study
06:10 Microsoft Urged to Rebuild Trust Amid Security Breaches and Rising Criticism
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The Federal Trade Commission (FTC) has taken a significant step by voting to ban nearly all non-compete agreements, a move expected to have a substantial impact on the workforce and the economy. These agreements typically restrict workers from joining competing businesses or starting their own, with the aim of preventing workers from being trapped in abusive workplaces.
Apple’s Vision Pro mixed reality headset, which initially generated hype and sold out quickly, is now facing a significant decline in interest and sales. Customer complaints include issues such as impracticality in everyday use, discomfort, difficulty finding apps, and a sense of isolation. As a result, Apple is reportedly cutting its shipment forecast for the Vision Pro headset for the rest of the year due to cooling demand. The company now expects to sell only around 400,000 to 450,000 units in 2024, compared to the previous market consensus of 700,000 to 800,000 units.
Three things to know today
00:00 FTC Votes to Ban Noncompete Agreements, Predicting $300 Billion Wage Increase Annually
05:23 Apple Cuts Vision Pro Headset Forecast Amid Cooling Demand, Delays Cheaper Model
07:45 Veeam Enhances Cybersecurity Posture with Acquisition of Incident Response Firm Coveware
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The cybersecurity landscape is witnessing a significant shift, with a record low of 28% of companies paying ransomware demands in the first quarter of 2024. This decline in payment rates reflects a positive trend, signaling a growing reluctance among organizations to yield to ransomware demands. However, the data also reveals a troubling development in the ransomware arena.
Over half of IT decision-makers encounter challenges in implementing email authentication tools like SPF, DKIM, and DMARC. This struggle stems from the complexity and technical expertise required to set up and maintain these authentication protocols effectively.
The impending changes to email services by major providers such as Google and Yahoo further underscore the importance of deploying robust email authentication measures. As these changes take effect, IT decision-makers must ensure their organizations comply with the new requirements to avert email delivery issues and potential security vulnerabilities.
Four things to know today
00:00 Record Low in Ransomware Payment Rates, with $1.1 Billion Paid in Q1 2024, Reports Coveware
05:03 Over Half of IT Decision-Makers Struggle with Email Authentication Tools, Reveals EasyDMARC Study
06:55 New Scam Alert: Cybercriminals Using Fake Podcast Invitations to Harvest Credentials
08:02 ConnectWise and Microsoft Enhance SMB Cybersecurity with New Defender for Business Integrations
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Organizations are currently facing a critical challenge in preparing for AI integration, as discussed in the podcast episode. A study has revealed that a staggering 92% of Windows machines in large organizations lack the necessary capabilities to effectively handle modern AI applications. This deficiency in AI readiness presents a significant obstacle for organizations seeking to leverage AI technologies to enhance their operations and maintain competitiveness in the digital landscape.
There is a significant push for increased funding for the National Institute of Standards and Technology (NIST) to enhance AI safety oversight. Over 80 organizations, including leading AI companies, universities, and civil society groups such as Amazon, OpenAI, the ACLU, and MIT, are urging Congress to prioritize NIST’s funding request of $47.7 million. This call for additional funding comes in response to years of funding challenges that have left NIST with limited resources and facilities, potentially jeopardizing its ability to oversee advanced AI systems effectively.
Four things to know today
00:00 As New Models Emerge, New Study Reveals 92% of Windows Machines in Large Organizations Are Not AI-Ready
04:51 AI Leaders and Academics Push for Increased NIST Funding to Enhance AI Safety Oversight
07:10 Produce8 Introduces Advanced Work Analytics to Boost Efficiency in MSP Operations
08:31 Google Partners with National Guard to Enhance Disaster Response with AI Technology
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The managed services market in the U.S. is a dominant force globally, as reported by IDC. Accounting for over 45% of the global contract value in the managed services sector, the U.S. outperforms regions like Western Europe. This underscores the strong presence and significant contribution of U.S.-based managed service providers. The data also indicates a steady increase in enterprise technology spending in the U.S., leading to a rise in managed services deals. Despite a decrease in the total number of deals compared to the previous year, the average deal size remained consistent, demonstrating the stability and maturity of the U.S. managed services market. Furthermore, the emphasis on AI and cloud technologies in major managed services contracts in 2024 signals a strategic shift towards cutting-edge technologies and innovation within the U.S. managed services sector. This trend positions the U.S. as a key player in driving technological advancements and delivering high-value services globally.
McKinsey revealed limited non-IT benefits from cloud migration, challenging the common belief that cloud computing technology can enhance business agility and drive new revenue. Only one third of European companies actively monitor non-IT outcomes of cloud migration, suggesting that businesses may not be fully equipped to measure and realize the full potential benefits of their cloud investments.
Three things to know today
00:00 Managed Services Market in the US Dominates Global Contract Value, According to IDC Analysis
04:43 McKinsey Survey Reveals Limited Non-IT Benefits from Cloud Migration
06:28 SBA Unveils Investing in America Small Business Hub to Boost Federal Funding Access
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In this bonus episode of The Business of Tech, Rodrigo Loureiro discusses the state of play in cybersecurity. He highlights that many organizations are still falling short in basic cybersecurity hygiene, which he views as a significant failure. Loureiro emphasizes the importance of human expertise alongside technology to effectively protect small businesses. If you want to learn more about cybersecurity and how AI is transforming responses, tune in to this insightful episode!
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This episode sheds light on a significant issue within organizations – the disparity between leadership and IT technicians. The transcript reveals a noticeable variance in priorities and perspectives between C-suite executives and IT technicians. While C-suite executives prioritize customer satisfaction as the top metric, technicians are more focused on promptly resolving technical issues. This disparity can lead to misalignment, friction, and potential challenges within the organization.
Generative AI in healthcare presents both promise and concerns. The episode highlighted that while there are investments and startups focusing on generative AI in healthcare, there are significant limitations and challenges to consider. Studies have shown that generative AI struggles with complex medical queries and can produce incorrect diagnoses, raising concerns about its efficacy. Additionally, worries exist about perpetuating stereotypes and biases in healthcare settings.
Holodeck is a cutting-edge system that leverages AI to generate interactive 3D environments for training robots. The system has been found to outpace human-created tools in terms of realism and accuracy, showcasing the potential of AI in creating diverse testing scenarios. Holodeck can generate a wide range of indoor environments based on user requests, making it a powerful tool for testing and training purposes.
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Microsoft’s initiative to offer $1 security updates for schools to address Windows 10 e-waste concerns is a significant move in the tech industry. With approximately 40% of PCs currently in use unable to upgrade to Windows 11, the Extended Security Updates program allows educational institutions to extend support for three years at a minimal cost. This not only benefits schools by ensuring their systems remain secure but also addresses the environmental impact of e-waste generated when millions of computers become ineligible for updates.
AltStore PAL has made a significant impact as the first alternative app store for iPhone in the EU. This launch provides users with more options and flexibility when it comes to accessing and downloading apps on their iPhones. AltStore PAL offers two initial apps, Delta (a Nintendo emulator) and Clip (a paid clipboard manager), with plans to add more third-party apps in the future. Users in the EU now have the option to subscribe to AltStore PAL for €1.50 a year to access these apps and potentially more in the future.
Three things to know today
00:00 Microsoft Offers $1 Security Updates for Schools, Addressing Windows 10 E-Waste Concerns
02:32 AltStore PAL Launches as the First Alternative App Store for iPhone in the EU
04:15 Rethinking the Term ‘User’: Advocating for More Precise Language in Tech Interactions
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Criminals are now targeting T-Mobile and Verizon employees with text messages offering bribes for performing SIM swaps. These messages claim to obtain contact information from employee directories, showcasing how attackers are leveraging social engineering tactics to gain unauthorized access, commit identity theft, and potentially lead to financial lawsuits. Despite T-Mobile denying a breach, the FBI has warned about the increasing prevalence of SIM swap attacks and introduced new rules to protect consumers.
The U.S. AI Safety Institute has recently added five new members to its leadership team, including experts from OpenAI and Stanford University. One of the appointees, Paul Cristiano, a former OpenAI researcher known for his work on AI safety and predictions of potential AI doom, has been appointed as the head of AI safety at the US AI Safety Institute. This move has sparked controversy within the Institute, with some staff members expressing concerns about compromising objectivity and integrity.
Three things to know today
00:00 T-Mobile and Verizon Employees Targeted in Bribery Schemes for SIM Swaps
03:48 D&H Distributing Boosts Credit for 600+ SMB Channel Partners to Fuel Growth
06:30 U.S. AI Safety Institute Bolsters Leadership with Top Experts from OpenAI and Stanford, But Not Without Controversy
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In this episode of “The Business of Tech,” we discuss cybersecurity incidents and studies revealing concerning trends in the industry. We highlight Cisco’s Duo security incident involving a threat actor accessing MFA SMS logs through a phishing attack on a supplier. Additionally, we cover studies showing the high salaries in cybersecurity, but also the gender and ethnic disparities present. Stay informed and protected in the world of tech.
Three things to know today
00:00 Cisco’s Duo Security Incident: Threat Actor Accesses MFA SMS Logs Through Supplier Phishing Attack
03:37 Sophos Study Reveals Alarming Trend: 94% of Ransomware Victims Had Backups Compromised
05:58 ISC2 Study: Cybersecurity Salaries High, But Gender and Ethnic Disparities Challenge the Sector
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In this episode of the podcast, we delve into tech news covering Amazon’s GenAI stack, Google’s AI challenges in material science, and Broadcom’s scrutiny in the EU for VMware pricing. Andy Jassy’s emphasis on generative AI as Amazon’s next big focus is also highlighted, outlining the three layers of their AI stack. OpenAI’s release of the updated ChatGPT, GPT-4 Turbo, is discussed.
Three things to know today
00:00 Amazon‘s Three-Layer GenAI Stack, Aiming to Cut Costs and Boost Customization
04:33 Researchers Challenge the Effectiveness of Google’s AI in Materials Science Breakthroughs
07:00 Broadcom Under EU Scrutiny for VMware Pricing and Licensing Policies
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In this episode of the Business of Tech podcast, host Dave Sobel discusses the financial strain on small businesses, insights from the latest U.S. economic reports, and the soaring adoption of AI in small and mid-sized businesses. He highlights key industry updates such as Amazon retiring a checkout technology, Microsoft pushing upgrades, and Google enhancing workspace security. Market conditions are reviewed, including the downturn in the Russell 2000 index and the challenges faced by U.S. small business owners amidst high inflation and hiring difficulties.
Three things to know today
00:00 Financial Strain on Small Businesses: Insights from the Latest US Economic Reports
03:31 AI Adoption Soars in SMB and Midmarket Sectors: Channel Partners Poised for Growth
05:51 Amazon Retires Checkout Tech, Microsoft Pushes Upgrades, and Google Bolsters Workspace Security
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In this bonus episode of the Business of Tech, John Gillham, founder of Originality.ai, discusses the detection of AI use and its impact on content creation. He shares insights on identifying whether content is human-created or AI-generated, highlighting the importance for companies to understand the origins of their content. Gillum’s inspiration for focusing on the intersection of AI and its physical impact on people stems from his experience running a content marketing company.
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On this episode of the Business of Tech Lounge, Dave Sobel covers a range of topics including the impact of remote work on office space, unauthorized use of generative AI by employees, cloud migrations, shadow IT, and recent product launches. Goldman Sachs warns about the challenges faced by office owners due to maturing debts amidst the work-from-home boom. The episode also features insights on NIST 2 and previews an upcoming interview. Special thanks to SalesBuilder for sponsoring the show. Join in for valuable IT sales workflow tips and more tech updates.
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Three things to know today
00:00 MSP Optimism Meets Cloud Cost Concerns: A Tale of Growth and Strategy Shifts
03:38 AI and Privacy: The US Regulatory Web Tightens on Tech
09:12 Rethinking Business Tech: Apple’s iPhone and the Potential of Mobile Workspaces
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Three things to know today
00:00 Simple Steps, Significant Impact: Reframing Cybersecurity for the SMB Market
03:30 In the Midst of Demand: Cybersecurity Wrestles with Layoffs and Burnout
06:03 The Chatbot Play: Decoding ChatGPT's Wane and Microsoft's AI Insurance
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Three things to know today
00:00 The Rise of AI: Trillions on the Horizon and CEOs on the Bench
05:53 AI in Action: Unprecedented Innovations in Taxation, Medicine, and Pathology
09:04 CISA Greenlighted to Counter Misinformation: A Look at the Recent Appeals Court Decision
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James Benham is the Co-Founder and CEO of JBKnowledge, a multinational technology and consulting company that develops industry-leading software for the largest insurance companies across the globe. He is also the Co-Founder of two insurance tech products: SmartCompliance and Terra.
Prior to insurance, James built multiple technology products for the construction industry. His most successful, SmartBid, became the leading construction bidding software for general contractors worldwide, culminating in a multi-million dollar acquisition.
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Three things to know today
00:00 Emerging Cybersecurity and AI Regulations: A Glimpse into Lawmakers' Recent Activities
04:51 Cybersecurity Spotlight: Caldera for OT, Microsoft's Vulnerability, and API Security Gaps
07:10 Friday Big Ideas: The Unheard Voices of Remote Work, AI’s EdTech Potential, and The Steep Bill of Bad Data
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Three things to know today
00:00 From Services to PCs: The Mixed Bag of IT Industry Trends
03:58 Youth Embrace AI Playfully, But the Road to Proficiency Is Uncertain
09:03 Zoom and Slack Get Smarter with AI
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Three things to know today
00:00 Full Steam Ahead: Unpacking the Latest Labor Market Trends
04:37 Labor Day Marks a Shift: One Million Americans Face New Office Mandates
06:07 Summer of Security Risks: What the Recent Wave of Zero-Days Tells Us
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Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host The HERO Factor Podcast on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders. Hayzlett is a well-traveled public speaker, former Fortune 100 CMO, and author of numerous best-selling business books including: The Hero Factor; How Great Leaders Transform Organizations and Create Winning Cultures, Think Big, Act Bigger: The Rewards of Being Relentless, Running the Gauntlet and The Mirror Test. Hayzlett is one of the most compelling figures in business today and is in five business hall of fames including Speaker Hall of Fame, Sales and Marketing Executives, Business Marketing Hall of Fame, Direct Marketing Hall of Fame, and the Industry Award of Distinction from the National Association of Quick Printers.
As a leading business expert, Hayzlett is frequently cited in Forbes, SUCCESS, Mashable, Marketing Week and Chief Executive, among many others. He shares his executive insight and commentary on television networks like Bloomberg, MSNBC, Fox Business, and C-Suite TV. Hayzlett is a former Bloomberg contributing editor and primetime host, and has appeared as a guest celebrity judge on NBC’s Celebrity Apprentice with Donald Trump for three seasons. He is a turnaround architect of the highest order, a maverick marketer and c-suite executive who delivers scalable campaigns, embraces traditional modes of customer engagement, and possesses a remarkable cachet of mentorship, corporate governance, and brand building.
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Steve Wasick has more than a decade of experience in the Generative AI space as CEO, working with companies like MaxPreps, Scientist.com, IU Health, and many others. He was the Technical Editor for the book Enterprise AI for Dummies and graduated magna cum laude from Northwestern University Pritzker School of Law.
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Three things to know today
00:00 The Catch-22 of Broadband's Importance: Vital but a Commodity
03:53 Who’s in Charge Here? Almost Half of Security Pros Unsure of Contacts for Risk Remediation
06:28 The Internet’s Cautionary Tale for AI: Are We Learning from Our Mistakes?
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Four things to know today
00:00 The Data is In: Remote Work Here to Stay, but Challenges Persist
03:52 Will AI-Generated Content Be Copyrighted? US Copyright Office Wants to Know
04:54 Workplace Satisfaction vs. Jargon: A Tale of Two Surveys
06:38 The Unexpected Beneficiary of the AI Revolution: Anguilla’s .AI Domain
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Three things to know today
00:00 Generative AI: A New Frontier or a Missed Opportunity for MSPs and VARs?
05:07 Strong Confidence but EBITDA Woes: The Dichotomy in MSP Landscape
06:45 From AI-Powered Meeting Assistants to Cybersecurity: Google and OpenAI Gear Up
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Three things to know today
00:00 Tech Illiteracy in the U.S.: A Look at What Americans Do and Don't Know
03:34 The Stakes of AI Adoption: Where Mistakes are Low, Adoption Soars
05:39 Cost Optimization in Tech: The New Business Value in a World of Rising Prices
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Three things to know today
00:00 The Great Disconnect: Small Business Optimism Rises, Labor Confidence Declines
04:34 Tech Sector’s Talent Crisis: Unfilled Jobs, Overworked Staff, and Missed Opportunities
07:14 VDP Platform Saves U.S. Federal Government Over $4M in Cybersecurity Costs
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Join us in this exclusive live discussion as two renowned security experts delve into the recent CMMC 2.0 draft specification leak before its official release. This leak could have substantial implications for Managed Services Providers (MSPs) and IT outsourcing companies, potentially affecting the standards and requirements for cybersecurity within the industry. Our experts will dissect the leaked content, discuss its potential impact on IT services, and answer your questions.
Alex Trafton is a Managing Director in Ankura’s National Security, Trade, & Technology practice, based in Irvine, CA. He has over 15 years of experience in finance, risk management, and cybersecurity. Alex leads the NSTT information security services function and serves as a subject matter expert in cybersecurity program design, implementation, and assessment with a focus in foreign investment control and oversight (CFIUS), Defense Industrial Base (DIB) cybersecurity requirements, and international trade control compliance program support (ITAR/EAR).
Matthew Triner is the founder of Hunter Strategy, a Cyber Security and DevSecOps Consultancy specializing in Cloud, Software Engineering and Cyber Risk Management with over 15 years experience in Cyber Security, Automation and National Security Systems. Matt has been recognized by Defense and Intelligence Agencies as a Key Contributor in Cyber Risk Management and Cloud Engineering. He is a frequent speaker on cloud and cyber risk topics and has written extensively in these areas as well. He an active member of various industry working groups and currently supports the Joint Artificial Intelligence Center, Defense Counterintelligence and Security Agency and the Office of the Secretary of Defense for Acquisitions and Sustainment.
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As Chief Experience Officer of Sectigo, Tim Callan leads efforts to optimize the customer journey across all aspects of the business. Tim has more than 20 years of experience as a strategic marketing and product leader for successful B2B software and SaaS companies, with 15 years of experience in the SSL and PKI technology spaces.
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Three things to know today
00:00 Corporate Transparency Act in the US: MSPs Urged to Consult Legal Counsel for Compliance
03:25 Historic Reversal: Apple Supports 'Right to Repair' Legislation in California
04:52 The Future of AI in Business: Introducing the Chief of AI and Navigating Copyright Complexities
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Four things to know today
00:00 Reviving Legacy Code: IBM Develops AI Tool to Modernize Cobol Applications
03:39 Generative AI's Impact: More in Phishing than Malware Development
06:38 JWCC Makes Progress with Multi-Vendor Approach After JEDI's Cancellation
07:45 New York Times Blocks OpenAI's Web Crawler, Citing Intellectual Property Concerns
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Three things to know today
00:00 Ransomware Attacks Double in Frequency: AI and Credential Theft at the Forefront
06:04 The Importance of Respect in the Workplace: 1 in 25 Employees Feel Disrespected
07:40 Analyzing Data Just Got Easier: Microsoft Introduces Python Integration in Excel
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Three things to know today
00:00 The Future of Cybersecurity: vCISO Services Expected to Soar by 480% Among MSPs and MSSPs
03:16 Workforce Reskilling for AI Adoption Leads to 15% Revenue Growth: IBM Institute Report
06:54 Microsoft's Strategic Move with Databricks: Positioning Azure as the Go-To Cloud for AI
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Three things to know today
00:00 Understanding Inflation, Wages, and E-Commerce Trends: A Comprehensive Analysis Across the U.S., UK, and China
04:43 Decoding the MSP: Canalys Unveils True Landscape of Managed Services in 2023 Report
06:54 AI-Generated Artwork Cannot Be Copyrighted, US Judge Rules in Landmark Decision
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Vijay Balasubramaniyan is Co-Founder, CEO & CTO of Pindrop. He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel.
Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISAC, CCS and ICDCS. Vijay earned a PhD in Computer Science from Georgia Institute of Technology. His PhD thesis was on telecommunications security.
00:00 Introduction
01:04 What is voice security? 03:26 Deep fake attacks against call centers 06:44 Protecting against voice attacks 09:09 How good is the tech? 12:15 How good are the criminals? 15:01 The challenge of humans being helpful 17:09 What size should protect against voice attacks? 21:04 Predicting the speed of the space
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Three things to know today
00:00 CISA’s Plan to Enhance RMM Security with Industry Collaboration
03:07 Generative AI Hits the Peak of Inflated Expectations: Gartner's 2023 Hype Cycle
06:11 A Rapid Fire Analysis of AI Adoption across Enterprise, Finance, Retail, and More
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Two things to know today
00:00 CRM Everywhere but Satisfaction Nowhere: A Study on Adoption Across Industries
03:31 80% of Executives Regret Return-to-Office Strategy Due to Lack of Data
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Three things to know today
00:00 U.S. Small Business Market Grows in Q2 2023: Business Acquisitions Up 8%, Sale Prices Down 14%
03:40 The Precedent Setting Case Over AI-Powered Hiring Discrimination
04:42 Workplace Culture, Not Personal Issues, Main Reason Professional Women Leave Jobs, Study Finds
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Two things to know today
00:00 NIST Releases Draft Update to Cybersecurity Framework, Adding a 'Govern' Pillar
03:41 SaaS Companies Face Growth Challenges as Net Retention Rate Slips
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Three things to know today
00:00 Consultants Lead in Profitable Opportunities: AI, Security, and Unified Workspace
03:55 Innovation or Risk? Generative AI Tools Like ChatGPT in the Workplace
07:13 CDW and Apple Expand Partnership to Bring Apple Business Essentials to Small Businesses
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Caden Braly, the visionary CEO of AgentsTech, embarked on a transformative journey driven by a passion for technology and a desire to revolutionize the insurance industry. The seeds of this groundbreaking venture were sown during an eye-opening experience at an insurance training conference.
As Caden attended a conference hosted by a carrier, he couldn't help but notice a stark contrast between his own brokerage and larger firms. While smaller brokerages like his own were relatively up-to-date with modern software solutions, many larger counterparts seemed stuck in the past, struggling with outdated technologies to solve their business problems.
This realization struck a chord with Caden, inspiring him to embark on a mission to bridge the gap between insurance brokers and innovative insurtech companies. Recognizing the immense potential for improvement and efficiency within the industry, Caden founded AgentsTech, a platform designed to connect insurance brokers with the cutting-edge solutions they desperately needed.
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Three things to know today
00:00 Service Leadership Report Reveals 16.7% Annual Revenue Increase and $7.5mm Stock Value Uptick over Five Years
04:38 Tech Partners with Biden Administration in AI Cyber Challenge
06:24 American Workers Taking Fewer Vacations: A Drop from 3.3% to 1.7% Since 1980
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Three things to know today
00:00 AI Becomes a Political Issue in the U.S., While France Invests Heavily in Open-Source AI to Compete Globally
03:18 JLL GPT: A New Conversational Interface to Transform Commercial Real Estate Data Mining
05:39 From Zoom Calls to Infected Phones: Deep Learning Model Reveals Keystrokes Through Sound
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Three things to know today
00:00 Zoom's Complex Relationship with Hybrid Work: What Their Office Policy Reveals
05:12 DOJ and FTC Propose New Merger Guidelines: Stricter Rules for Tech and MSPs
07:08 OpenAI Launches GPTBot Web Crawler: How Will It Impact Your Website Content?
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Three things to know today
00:00 The conflicting story of Remote Workers 18% Less Productive as Remote Work Equated to 8% Raise
04:15 UK's National Cyber Security Centre Releases Guidance on Shadow IT
05:21 Microsoft Sets Deadlines for Transition to New Commerce Experience Platform
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Two things to know today
00:00 Microsoft Faces Congressional Investigation over Significant Azure Breach; Competitors Slam Negligent Practices
04:09 Generative-AI Adoption Soars in SMBs & Midmarket Firms: 60% of SMBs, 84% of Midmarkets Planning Use
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Brendan Ballou is a federal prosecutor and served as Special Counsel for Private Equity in the Justice Department's Antitrust Division. Previously, he worked in private practice, and before that, in the National Security Division of the Justice Department, where he advised the White House on counterterrorism and other policies. He graduated from Columbia University and Stanford Law School.
His book, Plunder: Private Equity's Plan to Pillage America, is available now.
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Three things to know today
00:00 Microsoft Grapples with Aftermath of Recent Cloud Service Breach
04:46 The Threat Within: Security Professionals Engage in Risky Online Activities
06:27 Questioning Amazon's Data-Lacking Return-to-Office Mandate
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Three things to know today
00:00 AI in Healthcare: Sweeping Gains in Breast Cancer Detection Rates
05:11 Government Considers Yearly Subscriptions to Cut SaaS Costs
06:23 Microsoft Pulls the Plug on Managed Desktop Service
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Three things to know today
00:00 New Strategy Takes 'Whole of Society' Approach to Cybersecurity Education and Workforce Development
03:39 Managed Services Blend Consulting and Tech Solutions for Business Success
05:27 SaaS Alerts Launches 'Fortify' to Streamline Microsoft Security for MSPs
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Three things to know today
00:00 The AI Perception Problem: Rising Concerns About Data Privacy and Job Displacement
03:40 AI Takes the Stage: ServiceNow, Egnyte, Amazon, Google and Dell Bet Big on Generative AI
07:08 Women's Employment Rises Amidst Automation Risks and Ageism in Leadership Roles
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Two things to know today
00:00 Google Cloud Turns Profitable Amid a Resilient American Economy
03:19 From Ransomware to Cryptojacking: Changing Cyberthreat Landscape in 2023
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Billy House started his career in the US Navy working in IT and radio communications. He spent 12 years honing his technical and leadership skills gaining experience in many different facets of the IT industry, including Windows and UNIX server and desktop support, customer service, network appliance management, IT security, compliance, auditing, and most importantly people leadership.
Getting out of the Navy in 2015 Billy went on to work for the Department of Defense providing network and systems engineering support for the US Marine Corps and US Army. After moving to the private industry sector, Billy worked in IT and management positions for several large corporations, including Gulfstream Aerospace and Wayfair.
In 2021 he leveraged his 2 decades of IT and management skills to a career transition into technical recruiting where he has worked in full-scope recruiting and talent sourcing for a large MSP, providing keen technical insight into candidates and helping to fill positions across the country.
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Three things to know today
00:00 SEC requires public companies to disclose cyber incidents within four days
03:38 MSPs Enjoy Over 20% EBITDA for Third Year Running, According to Service Leadership Report
05:02 The Flipper Zero: A Digital Multitool with its own Mobile App Store
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Two things to know today
00:00 Generative AI Makes Moves: Amazon's Alexa Overhaul and Edge Device Deployment
04:02 IT Departments Fail to Meet Business Expectations and Need Better Demonstration of Value
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Three things to know today
00:00 Increased Consumer Confidence and Global Growth in IT Services: A Win for IT Services
04:20 The MSP Collective: New Nonprofit Aims to Secure Critical Infrastructure
05:44 Passwordless Future Under Threat? Researchers Hack Fingerprint Security
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Three things to know today
00:00 Efficiency is Key: SaaS Buyers Opt for Fewer Seats, Affordable Options, Says Vendr Report
02:24 Outsourcing Trend: 72% of SMBs and Midmarket Firms Turning to Managed Security Services
04:22 Diversity in Cybersecurity: A Potential Solution to the Talent Shortage
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Two things to know today
00:00 AI Concerns Prompt Voluntary Security and Trust Commitments from Tech Companies
05:21 White House Turns to CIA Veteran as Preferred Choice for National Cyber Director
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Adrian Esquival is the Founder and CEO of TECKpert, a company that offers a contingent workforce built for any size digital transformation project. He started TECKpert in 2009 with the vision of providing cutting-edge technology solutions to businesses with a focus on customer service, and has worked with hundreds of companies and organizations to deliver digital solutions that have a lasting impact on their mission. Since then, TECKpert has earned over 30 industry awards.
Adrian has been working with technology for over 17 years and his goal is to help make the web a friendly place for business. He authored The Future of the Workforce Is Now, a book that deploys everything about the remote work experience, team management, and innovative disruptions that future-proofs organizations. The more information medium companies, large organizations, and startups looking to propel have about rapidly changing norms, the more competitive they'll be in the market.
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Three things to know today
00:00 Microsoft Inspire Highlights: Partner Growth, SMBs Demand, and Security Updates
02:59 Virtual Makeup with Microsoft Teams and Maybelline Collaboration
04:49 Changing Workplace Dynamics: Remote Work Trends Threaten Global Office Real Estate Markets
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Two things to know today
00:00 Is AI Worth Doubling the Cost of Microsoft 365? A Question Amidst Microsoft's AI-Driven Releases
04:34 Inside Job: IT Employee Tries to Redirect Ransomware Payments, Gets Jail Time
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Three things to know today
00:00 New Microsoft 365 Add-On Promises 'No Tickets to Track', Aims to Shake Up MSP Market
02:41 MIT Study Says AI Technology Not a Threat, but an Enhancer to Writers
04:06 Boost Your Cybersecurity Practices with CISA's Newly Released Free Tools
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Three things to know today
00:00 Economic Discussions Dip, AI Conversations Surge Among CEOs
01:57 Managed Security Services Reducing Cyber Incident Impact, Says Optiv
03:14 Public Cloud is Primary Computing Platform for Two-Thirds of Companies
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Three things to know today
00:00 Exploring Unique 5G Use Cases: From Mines to Construction Sites
02:40 One in Five Now Using macOS, Shows Steady Adoption Increase
04:14 ScalePad and Rev.io Expand Portfolio with New Acquisitions
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Steven Weigler is the Founder and Managing Partner of EmergeCounsel, whose mission is to provide a worldwide clientele legal counsel on the protection of intellectual property and business assets at a lower price point than large legal firms. In order to fulfill its mission, Steven developed systems-based approaches, which combine best in-class legal technology for legal research and management combined with a strong empathetic human element.
Steven is especially passionate about brand protection where he developed TotalTM®, a proprietary trademark prosecution system which combines predictive search technology, powerful docketing software, and passionate and knowledgeable trademark counsel on a competitive flat fee.
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Three things to know today
00:00 AI's Legal Phase: OpenAI Faces FTC Investigation and Copyright Lawsuits
03:10 Managed Services Demand Peaks While Cloud Spending Slumps, Says ISG
05:14 Increasing IT Workloads Threaten Employee Retention, Indicate Surveys
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Two things to know today
00:00 High Public Confidence in Small Businesses Despite Owners' Economic Pessimism
02:41 AI Boom Exposes Readiness Gap in Cloud Infrastructure
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Two things to know today
00:00 Understanding the New EU-US Data Transfer Framework: A Guide for IT Companies
02:48 The Link Between Mature Cybersecurity Programs and Business Success: An Accenture Report
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Three things to know today
00:00 Evolution in Cloud Priorities: From Revenue Generation to Cost Reduction
02:29 Generative AI Leading to More Hiring, Not Less: C-Suite Perspectives
04:43 Employee Productivity Monitoring: A Management Faux Pas?
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Two things to know today
00:00 Labor Market Rebounds: What IT Services Companies Need to Know
04:50 How the Overturning of Affirmative Action Impacts Tech Talent Acquisition
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Service Leadership Inc., a ConnectWise solution, released the findings of its Service Leadership Index® 2023 IT Solution Provider Compensation Report I talk with Peter Kujawa, VP of Service Leadership & TSP Evangelist, ConnectWise, to discuss the report findings in greater detail.
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Three things to know today
00:00 AI Traffic Dip: A Seasonal Phenomenon or a Sign of Concern?
03:18 Microsoft Tightens Partner Code of Conduct: What Does it Mean for You?
05:47 Stepping Into the Future: Apple’s Latest Patents Bring Mixed Reality Into Everyday Use
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Two things to know today
00:00 Frameworks for Ethical AI Use on the Rise: An Opportunity for Service Providers
05:27 Potential Shift in Social Media Landscape as Threads Challenges Established Platforms
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Three things to know today
00:00 Surge in Consumer Confidence Index Points to Economic Optimism
03:38 Organizations' Use of SaaS Apps Grows 27% YoY, Predicted to Cost $10k per Employee
05:28 Silicon Valley's Changing Norms: Routine Drug Use in Corporate Culture
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Andy Tryba is the Co-Founder & CEO of Ionic Partners, and also CEO of Gigster, a firm that accelerates the delivery of digital transformation applications giving companies the agility to thrive in a software-defined world. Andy is a nationally recognized Future of Work & Remote Work expert and his companies help some of the largest brands in the world integrate AI, ChatGPT, QA Automation and more.
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Three things to know today
00:00 End of Non-Competes? Trend Towards Limitations and Bans Grows Across U.S. States
02:04 Windows 11 Heading to the Cloud: Internal Microsoft Presentation Reveals Long-Term Strategy
03:56 Importance of Immigrants in U.S. AI Industry: New Study Provides Insight
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Three things to know today
00:00 Can Microsoft's Pricing Model Change to Counterfeit Software's Popularity
02:59 Racial and Gender Divide in IT Leadership Remains Consistent Since 2020
04:24 Leadership Underestimation of Employee Well-being Efforts Could Worsen Retention
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Three things to know today
00:00 A Third of Americans Use AI Tools, Verge/Vox Survey Reveals
03:49 Extortion Joins Damage Assessment in Rising DDoS Attacks
05:03 Racial Discrimination on the Rise in Tech, Reports Dice
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Three things to know today
00:00 Managed Services Adoption on the Rise, with Focus Shifting from Infrastructure to Core Security and Business Process Automation
02:09 Kaseya's IT Operations Report: Increased Outsourcing and Demand for Security Training Among IT Organizations
03:38 Widening Wage Gap in Tech: New Data Shows Disparity Grows for Underrepresented Groups
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Three things to know today
00:00 Small Tech Companies Leverage Remote Work as a Competitive Advantage, New Data Confirms
02:30 US Military Warned about Smartwatches with Potential Malware
03:43 Gender Imbalance in Tech Intensifies, Yet Greater Diversity Yields Better Performance
This is the Business of Tech.
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Shirish Nadkarni is a serial entrepreneur with proven success in creating multiple consumer businesses that have scaled to tens of millions of users worldwide. Shirish was the co-founder of Livemocha, the world’s largest language learning site with 15+ million registered members from over 200 countries. Livemocha was acquired by RosettaStone in 2013. Prior to Livemocha, Shirish was the founder of TeamOn Systems, a mobile wireless e-mail pioneer that was acquired by BlackBerry in 2002. The TeamOn technology served as the core foundation for Blackberry Internet E-mail which serviced over 50 million BlackBerry users. Shirish started his career at Microsoft where he engineered the acquisition of Hotmail and launched MSN.com, which became a leading web portal in the early days of the Internet.
Shirish received his MBA from Harvard Business School and a BSE in Electrical Engineering from the University of Michigan. He serves on the board of TiE Seattle where he chairs a number of programs including the GoVertical Startup Creation Workshop, the TiE Entrepreneur Institute and the TiE Seattle Angels initiative.
He is the author of the award-winning From Startup to Exit: An Insider's Guide to Launching and Scaling Your Tech Business and the forthcoming title, Winner Takes All: Case Studies in How Online Marketplaces Are Creating Modern Monopolies.
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Three things to know today
00:00 IT Service Space Experiences Paradox: Partners Hire Amid Vendor Layoffs, Productivity Dip Stirs Alarm Yet Skills Shortage Looms Larger
02:17 Professionals Increasingly Embrace Generative AI; Curiosity and Optimism Surpass Concerns
05:19 New Federal Law Mandates Accommodations for Pregnant Workers: Shifts Maternity Benefit Landscape
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Two things to know today
00:00 Small Businesses Eye Generative AI Despite Challenges: Surveys Highlight Uncertainty and Potential as ChatGPT Emerges as the Leading Tool
05;28 Stack Overflow Volunteer Moderators Strike Over New AI Content Policy, Calling for More Effective GPT Detectors
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Two things to know today
00:00 Cybersecurity Market Grows Amid Rising Attack Costs; AI Scams, Ransomware, and Cloud Exploits Increase, Yet MFA Adoption Double
04:34 IT Asset Managers Shift Focus to SaaS, Cite Software Spending Waste in Public Cloud
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Three things to know today
00:00 Rethinking IT Spending: Strategic Realignment Looms Amid Increasing Buyer's Remorse
02:16 AI Poised for Major Impact While Chatbot Adoption Struggles
04:14 Biden Administration Warns Against Car Repair Law, AI Disclosure Act and Connecticut AI Law Introduced, NLRB Redefines 'Independent Contractor’
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Michael Lenox is an award-winning professor, consultant, author, speaker, and podcaster. For over twenty-five years, he has been helping MBA students and executives navigate the competitive dynamics of markets in the face of innovation and disruption. He is the author of five books, including his latest, Strategy in the Digital Age: Mastering Digital Transformation (Stanford Business Books, June 27, 2023).
Lenox is the Tayloe Murphy Professor of Business at the University of Virginia’s Darden School of Business. He has served on the faculty at Duke and NYU and as a visiting professor at Harvard, Stanford, and Oxford. He holds a Ph.D. from MIT in Technology Management and Policy and a BS and MS in Systems Engineering from UVA. His Digital Transformation course on Coursera currently has over 150,000 students enrolled. He has had well over a half-million students across all of his online courses, making him one of the most popular teachers on Coursera.
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Three things to know today
00:00 New Strategies to Manage Employee Change Fatigue amid Digital Transformation
03:14 Twitter Battles Google Over Cloud Bills as AWS Abruptly Ends Partnership with 'Premier Tier’ Partner
04:58 Cloud Printing Gains Traction Yet On-Premise Tech Persists
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Two things to know today
00:00 Salesforce, Amazon Innovate in AI; Investors Prefer AI Pitches; EU Regulates and the Beatles' AI Surprise
05:30 Pax8's New Cloud Marketplace: AI Links SMBs with MSPs for Easier SaaS Procurement
This is the Business of Tech.
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Three things to know today
00:00 Tech Leaders Stressed by Talent, Security and Tech Advancements, Finds Asana Think Tank Report
02:39 Barracuda Urges Customers to Replace Email Security Gateway Appliances Amid Security Breach
04:09 GoTo, ConnectWise and NinjaOne Advance Amid EDR Market Expansion
This is the Business of Tech.
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Two things to know today
00:00 Tech Giants Reinforce AI Security; OpenAI Sued; AI Demand Soars in 2023 Report
05:11 Generative AI Market to Hit $36B by 2028 Despite Perceived Slow Adoption
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Eric Daimler is the founder and CEO of Conexus, a groundbreaking solution for what is perhaps today’s biggest information technology problem: data deluge. Eric is leading the development of CQL, a patent-pending platform founded upon category theory — a revolution in mathematics — to help companies manage the overwhelming and rapidly growing challenge of data integration and migration.
In addition, Eric has over 20 years of experience as an entrepreneur, investor, technologist, and policymaker. He served under the Obama Administration as a Presidential Innovation Fellow for AI and Robotics in the Executive Office of the President. He was the sole authority driving the agenda for U.S. leadership in research, commercialization, and public adoption of AI & Robotics.
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Three things to know today
From WordPress to Healthcare: The Surprising Empathy of AI and its Potential to Boost Productivity by 30%
Self-Employment Numbers Dip: A Shift in the SMB Landscape and What It Could Mean for the Future
AND
IDC Study Reveals Dramatic Shift Toward DevOps Skills in a Cloud Services World
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Two things to know today
Google and Salesforce Shake Up Hybrid Work: A Deep Dive into New Return-to-Office Strategies and Their Implications
AND
Human Error Continues to Dominate Cybersecurity Challenges: Insights from Nuspire and Verizon
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Three things to know today
CompTIA: Channel Confidence High, Cybersecurity Drives Growth Amid Job Shifts
Tech Shifts: Google Workspace Adopts Passkeys, Microsoft Replaces Cortana, ConnectWise Enhances SaaS Security
AND
Zoom Enhances Privacy with EEA Data Storage and Audit Tools; Launches AI for Missed Meetings
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Two things to know today
Apple Unveils Vision Pro Headset at WWDC: A Potential Game-Changer for Spatial Computing in Business
AND
Kaseya Launches Cyber Insurance Program in Partnership with Cysurance: A Trend Towards Software-Insurance Integration
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Two things to know today
ChatGPT Recognition Rises, OpenAI Improves Training, AI Penetrates 911 Services
AND
Legislative Updates: Right-to-Repair, Non-Compete Scrutiny, and Ransomware Payments
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https://BifrostCloud.com/
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Three things to know today
MSPs Anticipate 33% Revenue Growth in 2023 Amid Challenges: Barracuda Report
The US Job Market Soars as Tech Sector Salary Trends Vary
AND
AI's Role in Code Generation Sparks Excitement and Concern Among IT Leaders
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Two things to know today
From Law Courts to Lab: AI's Pervasive Impact, Benefits and Pitfalls Uncovered
AND
FCC's Broadband Mapping: Opportunities and Obligations for IT Service Providers
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Two things to know today
Tech Sector Faces Intense Challenges: Lower Productivity, Vendor Proliferation, Rising Cloud Costs, and Salary Declines
AND
1Password moves on passkey transition
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Saagar Govil is a serial entrepreneur interested in IoT, Wearables, Robotics, Advanced electronics, and Space Tech. In his leisure time he enjoys watching the Knicks, traveling, and sailing. He is currently Chairman and CEO of Cemtrex Inc. (NASDAQ: CETX), a company that owns and operates multiple businesses and they are building industrial solutions and intelligent security systems.
He has been CEO since December 2011. Under his leadership he has spearheaded the company's transition into new markets and product lines growing the business from under $3M in revenues to over $100M. During his time as a leader at the company, the company earned a spot on the Deloitte Fast 500 Technology companies list in 2012, 2015, 2016, 2017, 2018 while growing over 3000% in revenue. Cemtrex has over 350 employees in 6 offices worldwide.
Saagar was recognized as a Forbes' 30 Under 30 in 2016, Business Insiders #17 on Top 100 of Silicon Alley in 2015.
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Dr. Yossi Sheffi is the Elisha Gray II professor of Engineering Systems at the Massachusetts Institute of Technology, where he serves as Director of the MIT Center for Transportation and Logistics (CTL). He is an expert in systems optimization, risk analysis and supply chain management, which are the subjects he researches and teaches at MIT, both at the MIT School of Engineering and at the Sloan School of Management. From 2007 to 2011 he served as Head of MIT's Engineering Systems Division. In these years he set up the administrative structure, launched a successful PhD program, hired and promoted several faculty members and set the long term strategy of the division. Dr. Sheffi has been recognized in numerous ways in academic and industry forums, including the 1997 Distinguished Service Award given by the Council of Supply Chain Management Professionals.
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Andy Wilson is the CEO & co-founder of Logikcull, the the dominant eDiscovery platform for the legal industry. Andy is at the tip of the spear in bringing AI into the legal field— automating processes, particularly around legal discovery, that presently account for 1/3rd of all legal fees globally.
Under Andy’s leadership, Logikcull has grown into the market leader in eDiscovery, trusted by over 1,500 organizations and 50,000 users in more than 40 countries worldwide. With Logikcull, the once-stressful legal discovery process is now simpler, more efficient, and more affordable than ever before.
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Two things to know today
Understanding the Future of Work: What Matters Most to Today's Employees?
AND
CoPilot Integrations and New AI Tools Unveiled at Microsoft Build Conference
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Two things to know today
Growing Reliance on Technology among SMBs: Spotlight on Cloud, IT Security, and MSPs Amid Market Shifts
AND
Ransomware Gangs Abandon Traditional Tools for Stolen Logins and Malware-as-a-Service
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Don't Believe The Hype. (C) 1988 The Island Def Jam Music Group
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Two things to know today
Double Sided AI: Apple & NYC Schools, AI Risks and AI automation
AND
G-7 Leaders Rally for Unified AI Governance and Cybersecurity Measures to Counter Chinese Technological Influence
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Mary is a Transformational Leader and an internationally recognised Personal Branding & Online Business Specialist.
Mary helps Industry Experts systemise, digitalise and commercialise their knowledge, wisdom and skills into a scalable & profitable online business and a brand so they become an authority in their niche or industry.
Mary has 22+ years of experience building 7 & 8 figure businesses & building high-performance sales teams in the IT sector and 15 years delivering online solutions for large and small businesses. She has been featured in many publications and is regarded a thought leader in the digital sector.
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Two things to know today
2023 Privacy Legislation Wave: States Enact Diverse Internet Laws, Raise Enforcement Questions
AND
Substance Abuse Rises Among Workers Amid Remote Work: A Hidden Impact of Pandemic
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Two things to know today
Congress Grapples with AI Regulation Amid Surge of Industry Innovations
AND
65% of VARs Offer Managed Services but Only 50% Achieve Profitable Growth
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Two things to know today
OpenAI, Google, and Meta Advance AI; Microsoft Aims for Firefox Search
AND
CISA Director Urges Caution on AI; Cybercrime Underreporting and Ransomware Rise
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Three things to know today
Data Privacy Shaping Marketing Strategies; Social Media Key for Customer Service
Cloud Investments Triple Market Value; SMB Financial Tool Usage Examined
AND
Big Four Accounting Firms Eyeing MSPs Amid Declining Infrastructure Service Opportunities
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Many have dreams of making it big in business. But entrepreneurship isn’t for the faint-hearted. Particularly for an underdog in society. An immigrant from a developing country. Someone who went from earning $2/day to the boardrooms of Fortune 500, Manuj Aggarawl is the founder of TetraNoodle Technologies, an elite tech consulting firm that has been listed among the world's top AI leaders.
His deep knowledge and experience in cutting-edge technologies, human psychology, and neuroscience have helped him build systems that result in exponential growth - both for individuals and organizations. He has spoken at prestigious universities, business conferences, many high-end masterminds, and even at the UN, sharing the virtual stage with the Sec-General of the UN and a Noble prize winner.
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Three things to know today
White House Boosts AI Development with $140M Investment, Policy Guidance, and Industry Collaboration
Docusign Report Touts Remote Work Benefits for DEI and Productivity, Yet Company Reinstates In-Office Requirements for 'Hybrid' Employees
AND
Google Passkeys; Apple-Google Tracker Safety; Twitter API Reversal; Microsoft's Surface Focus
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Two things to know today
Executives Embrace Generative AI: Customer Experience the Top Driver for Adoption, According to Gartner Report
AND
Service Leadership Report 31% of MSPs Surveyed Lost Money in Q1 2023
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Two things to know today
Researchers Identify Traits of Successful Zoom Conversationalists, Debunk Myths About Video Chat
AND
Ransomware is a Persistent Threat, and Implementation Plan for National Cyber Strategy Expected Soon, both from RSA
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One thing to know today
$100M+ 15-way acquisition with MSP Corp Create a National Canadian Platform of Managed Services
AND
I speak with Ravi Ramharak about the deal.
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Two things to know today
G7 Nations Agree on Risk-Based AI Regulation while ChatGPT Returns to Italy After Ban
AND
Managed Services Contract Value Increases by 22% YoY in 2022, IDC Report Shows
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Larry K. Williams is President and Chief Executive Officer of The Technology Association of Georgia (TAG) and has served in this role since October 2016.
As part of Larry’s responsibilities, he leads the National Technology Security Coalition and TAG Education Collaborative benefiting youth in STEM and technology development.
A recognized leader in economic development, Larry brings more than 20 years of experience in international trade, finance, public and industrial policy and marketing.
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Three things to know today
Microsoft outperforms Google and Amazon in latest earnings reports, while Meta's Reality Labs group reports annualized loss of $16 billion
PwC US to spend $1 billion on upskilling workforce in AI, partnering with Microsoft's Azure OpenAI platform, while majority of cybersecurity workers admit to using unauthorized AI tools
AND
Colorado becomes first state to pass right-to-repair law for farmers
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Two things to know today
Service Leadership's 2023 IT Solution Provider Compensation Report Reveals More Profitable Firms Pay Less for Staff and Management Positions
AND
Firewalla Launches Managed Security Portal for MSPs, Allowing Users to Manage Multiple Devices with Ease
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Three things to know today
Kaseya Announces Acquisitions, Cyber Insurance Fast Track Program, and New Certification Offering Amidst Community Backlash
Microsoft to Unbundle Office Software and Teams Collaboration App Amid EU Antitrust Review
AND
C-suite Support for Diversity, Equity, and Inclusion Efforts Declines by 18% in Two Years, Reports DDI and Glassdoor
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Two things to know today
Study Finds Generative AI Increases Productivity by 14%, Disproportionately Benefits Less Skilled Workers
AND
Researchers Develop Database-Oriented Operating System for Faster Ransomware Recovery
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Three things to know today
Study Reveals 66% Turn to ChatGPT for IT Advice, GenZ Leads the Way; AI Outperforms TikTok but Faces Opposition in Workforce Decision
Twitter API Restrictions Spark Concern as Emergency Services Face Potential Limitations on Vital Information Sharing
AND
SMB Business Surges 20%, $400M in Monthly Downstream Credit; Cloud Investments Accelerate Amid Economic Uncertainty
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Jonathon Hensley is co-founder and CEO of Emerge, a digital product consulting firm that works with companies to improve operational agility and customer experience. For more than two decades, Jonathon has helped startups, Fortune 100 brands, technology leaders, large regional health networks, non-profit organizations and more, transform their businesses by turning strategy, user needs and new technologies into valuable digital products and services.
Jonathon writes and speaks about his experiences and insights from his career, and regularly hosts in-depth interviews with business leaders and industry insiders. He lives in the Pacific Northwest with his wife and two boys.
Originally from Silicon Valley, Jonathon got into the digital product space inspired by the incredible people developing new technologies all around him and the possibilities they unlocked. This fueled his curiosity to understand how technology transforms the ways in which people live and work.
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Three things to know today
IT Managers Express Concern Over Surveillance Tech Deployment and Its Impact on Workforce Retention, Says 1E Survey.
New Report Reveals Hidden Costs of Chromebooks and Their Impact on Carbon Emissions
AND
New Study Reveals Limitations of AI in Identifying Malware, Disproving Idea of Security Team Displacement.
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Two things to know today
Microsoft Renames Hacker Groups, and New Secure-by-Design Guidelines Released
AND
Primo Raises $3.4M to Streamline IT Management for SMEs, Emerging as New Competitor in Co-Managed IT Market
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Two things to know today
AI Innovations Accelerate: AutoGPT Deciphers Fedspeak, Reddit Charges for API Access, and AI Ethics Take Center Stage
AND
Sonos Pro Launches, Moves into Business Audio Experience with Remote Control and Licensing Compliance
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Three things to know today
SaaS Retention Rates Decreased in 2022, plus Untracked SaaS Spend reviewed
ISG Reports 6% Fall in Cloud-Based Services Spending in Europe
AND
White House Economists Report Labor Supply Returning to Pre-Pandemic Trend
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Three things to know today
States Grapple with Social Media Regulation: A Patchwork of Laws Reveals Growing Pains in US Privacy Approach Compared to European Unity
Exploding SaaS Adoption in Smaller Firms: A 377% Growth Rate Signals Major Opportunities for Service Providers
AND
Tragic Incident Exposes Lack of Empathy in MSP Community: A Call for Higher Standards in Online Conversations
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Kaseya has purchased naming rights for the Miami-Dade Arena, home to the Miami Heat, in a $117 million deal over 17 years.
Why did they do this? Let’s take their public statements, analyze what this means, and answer, "Why do we care?"
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Christian’s focus on innovation to enhance value for the customer over time through system automation and the development of next generation client experience management tools (Orchestrator) via the integration of machine learning to natural language processing with our existing VITG systems. This Artificial Intelligence allows machines to sense, comprehend, act, and learn. It augments the client service experience through use of data analytics to streamline operational tasks and issue resolution.
The creation of this tool aims to significantly improve service delivery and facilitate VITG becoming an industry leader and model for the next generation of Managed Services providers. The AI increases collaboration between the customer and our engineers, streamlining processes to get gains in productivity, reducing cost and increasing availability through automation.
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Three things to know today
New guidance on Zero Trust model, AI-powered password-cracking tool, and SMB security spending trends
Microsoft introduces new Cloud PC option for frontline workers and expands compatibility with LG smart TVs and Android devices
AND
LinkedIn introduces free identity verification system for users
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One topic , AI, with insights on legal concerns, employee usage to over employ, and a cookbook for offering services.
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Three things to know today:
Office Space Availability in the US at Record High, Signaling Challenges for Office Market Amid Remote Work Trend
Channel Partners Accelerate Expansion into Cloud and Managed Services, According to Channelnomics 2023 Forecast Report
AND
NTIA seeks public comments on AI accountability measures
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Two things to know today
AI News: Regulation, Congress Investigation, Open-Source Debate, ChatGPT Adoption.
AND
What is the Managed Services Provider Association of America?
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Two things to know today
March Jobs Report Shows Positive Signs for Labor Market Recovery
AND
Survey Finds Alarming Number of Companies Pressuring Employees to Cover Up Data Breaches
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Shortly after graduating from college, Jim Millican went to work for a small IT service provider in a sales and marketing position. In that job, he found that working on the technology was way more fun than selling it. And he struck out on his own.
People start businesses because they don’t know any better. Jim was no different. In 1994 he founded Ashton Technology Solutions. He has grown the business that started as one guy billing time into a professional team of engineers who work with clients to implement technology solutions to help them grow their businesses.
Ashton Technology Solutions is a 25-year testament to Jim’s commitment to building a company culture that puts the customer first. He’ll be the first to tell you, it’s not about the technology, it’s about the people. Ashton makes technology work for people.
One of the core values of the company is ”humble” which means that it is not about me, it is always about we. That value applies to the team environment at the office and how Ashton serves clients.
By nature, Jim is a problem solver and derives a great deal of pleasure from developing elegant solutions to complex problems. Because the business offers him not only the chance to solve technological problems, but business problems, Jim is always eager to jump in to help.
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Two things to know today
Hiring freezes and layoffs impede upskilling efforts for tech workers, Pluralsight report finds
AND
Bloomberg announces large-scale AI model trained on financial data while deep fake video promotes transparency standard for digitally created content
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Three things to know today
Global IT spending to grow 5.5% in 2023, surpassing earlier projections, says Gartner
Report warns professional services businesses of deteriorating performance metrics and the need for improved service delivery in 2023
AND
ScalePad acquires LifeCycle Insights to expand its product portfolio with vCIO reporting tool and asset lifecycle management solutions
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Three things to know today
Italy Launches Probe into ChatGPT Privacy Breach, Other European Countries Consider Ban as AI Enters New Phase of Development
Community Shares Insights on Top Helpdesk Tickets and Selling to Startups
AND
Kaseya Pays $117 Million for Naming Rights to Miami-Dade Arena, Raises Questions for MSPs
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Two things to know today
Swift Response Thwarts North Korean Cyberattack on 3CX: Investments in IT Vigilance Prove Effective
AND
Businesses Struggle to Align Cybersecurity Priorities with Outcomes amid Rising Cost Sensitivity and IT Workload
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Two things to know today
ConnectWise, Kaseya, and Backbox reports highlight the importance of cybersecurity and automation for MSPs in 2023
AND
The potential pitfalls of AI-powered customer service highlighted by new integration
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A proven executive and entrepreneur with over 25 years experience developing high-growth software companies, Matt serves as Virtu’s CMO and leads all aspects of the company’s go-to-market motion within the data protection and Zero Trust security ecosystems. Prior to Virtru, Matt served 6 years as SVP and CMO at Sonatype where he designed, built, and led global marketing and demand generation for a pioneer in software supply chain management and DevOps automation. Earlier in his career, Matt co-founded, developed, and successfully sold two software companies. He also led sales and marketing at USinternetworking (acquired by AT&T) and Groove Networks (acquired by Microsoft). Matt holds a Bachelor of Arts degree from The George Washington University and a Master of Arts from George Mason University.
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Two things to know today
Microsoft Introduces Ads to Bing Chat as AI Technology Expands into Various Industries, Raises Security Concerns
AND
ConnectWise Partners with CISA JCDC to Strengthen Cybersecurity for MSPs; North Korea-linked Hackers Target 3CX Video Conferencing Tool
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Three things to know today
Tech Industry's Diversity Report: 89.3% of IT Leadership is White and 20.8% are Female, Shows Little Improvement According to Latest Business of Tech Podcast
Sophos partners with Cowbell insurance to use security health data for optimal premium quotes and policies
AND
Amazon Opens Up Sidewalk Network to Third-Party Developers and Announces Over 90% US Population Accessible to the Network
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Three things to know today
Silicon Valley Bank sold to First-Citizens Bank & Trust after "textbook case of mismanagement"
Insightful Community Discussions: MSPs advised to avoid low-margin opportunities, plus two more
AND
Report suggests potential end to remote work era as establishments reduce telework
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Three things to know today
OpenAI Releases ChatGPT Plugins for Travel, Shopping, and Dining; plus learn about 80 'Secret' Plugins
Over Half of SMBs Experience High-Impact Shadow IT, Capterra Report Finds
AND
Dell launches $70 per seat per month IT managed service for SMBs, but should IT services be worried?
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Three things to know today
NLRB General Counsel Clarifies Retroactive Application of Non-Disparagement Ruling
Datto Set to Launch Cloud Management Solution, Catching up to Competitors in Managed Services Software Market
AND
Novo Data Reveals Top 10 SaaS Providers for Small Businesses: Intuit Takes the Lead While Channel Companies Fall Behind
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Aaron Bare is the Wall Street Journal, USA Today, and #1 Amazon Bestselling Author of Exponential Theory: The Power of Thinking Big. The book is a culmination of Aaron’s experience as a strategic facilitator where he helped leadership solve problems at over 500 companies in nearly 100 countries and all 50 States.
Aaron has sold 12 companies, started four accelerators, and three non-profits through his career. He’s a leader in digital transformation, sustainability, and inclusion that helps executives digitize and disrupt themselves to succeed in the future. As leaders think bigger, they become more conscious—exponential leaders consider the entire ecosystem, stakeholders, and future generations with their decisions.
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I’m covering a ton of AI news on the daily Business of Tech podcast. The stories are coming quickly and continuously. And so I want to explain why I think this is more than hype. I’ve learned to be pretty jaded about emerging technology. While often an early adopter myself to try things out, there’s a big difference between self-inflicted pain and advising customers. I don’t mind being slower in recommending technology to customers to invest in, looking for practical applications.. and user eagerness.
And wow, is there user eagerness. Let's talk about what's happening.
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Two things to know today
AI Tools Continue to Expand: Google's Bard, GitHub's Copilot Upgrade, and More
AND
Challenges for Data and Analytics Leaders, Cloud Cost Control, Subscription Shift, and Return of Revenue per Employee Metric
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Three things to know today
AI-powered Generative Tech Takes Over: OpenAI's Identity Verification, Bing's Image Creator, and Adobe's Sensei Generative AI Services
Legislative Roundup: NLRB Rules on Severance Agreements, UPHOLD Privacy Act & the 32-Hour Workweek Bill
AND
Distributor relationships and acquisitions: Sentinel One, Ingram Micro, and Accenture make moves
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Two things to know today
Survey and Research Data Reveal Positive Outlook on Remote Work, Hiring, and Business Growth in Tech Industry
AND
Cybersecurity Concerns for Mid-Sized Businesses and Increasing Ransomware Harassment Tactics
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Banking Panic Raises Recession Odds but Will Tech Industry Surge with AI Emergence
Google Cloud Shifts Focus to Mid-Market
AND
Rich Freeman’s New Channelholic Newsletter: Two new stories
Check out Rich's newsletter at https://channelholic.news/
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Three things to know today
Data Roundup: SaaS Security, MSP Revenue and Hybrid Work Trends
Microsoft Intune Suite offers advanced endpoint management
AND
Ransomware Gangs Change Tactics: Public Shaming Becomes New Strategy
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One big thing to know today
All AI all the time, as GPT-4 hits, Microsoft’s been using it already, and they launched Copilot for M365.
Plus, Google’s new release and the malware created by ChatGPT
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Two things to know today
IT Job Market: Thousands of Jobs Lost but Unfilled Positions Still Available as Salaries Remain Flat
AND
Gen Z Discovers Workplace Tech, and how to take advantage
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Two things to know today
Google unveils new AI features, Microsoft lays off AI ethics team.
AND
Biden administration plans comprehensive regulation of cloud security practices for major providers
This is the Business of Tech.
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One thing to know today
Let’s talk about Silicon Valley Bank and why IT services companies should care
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Amit Jayakar is Vice President, Commercial Operations, for Fathom, a deep-learning NLP system that accelerates medical reimbursement, and is backed by world-class investors, including Google Ventures, 8VC, and Stanford. Mr. Jayakar, who can be reached via Linkedin, earned his bachelor’s degree in economics from Georgetown University and his master's of business administration from The Wharton School.
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Two things to know today
AI adoption and challenges across education, radio, and industry with calls for regulation
AND
Tech updates: SSDs have lower failure rates than disk drives, TeamViewer focuses on AR, and SaaS cost optimization trends.
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Two things to know today
State of the Channel Survey 2023: Channel Pros Remain Optimistic Despite Revenue Growth Slowdown and Managed Services Transition Struggles
AND
Ransomware as National Security Threat Allows Military Involvement, Axios Reports; Politico Highlights Cyber Expertise of Incoming Representatives
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Three things to know today
The Cost of Technical Debt: 86% of IT Executives Impacted in Last 12 Months, Survey Finds
Maryland Lawmaker Withdraws Bill on 4-Day Workweek, Citing Concerns Over Tax Credits
AND
CrowdStrike report finds 95% increase in cloud exploitation cases in 2022, with Chinese cyberespionage groups leading the charge
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Three things to know today
Canalys research shows slowing growth in MSP tool vendors, indicating potential market shift
ScalePad expands its analytics platform with the acquisition of ControlMap for compliance automation software
AND
US unit labor costs rise faster than expected as productivity improves, Axios reports
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Two things to know today
Recent AI Developments: OpenAI Offers Cheaper Integration, Microsoft Launches Kosmos-1, and new ChatBot Vulnerabilities
AND
Apple reportedly working on M3 iMac, Intel hints at Windows 12
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Daniel Sih is an award-winning author, professional speaker, and Director of Spacemakers®, a productivity consulting group for busy leaders.
His first book "Spacemaker - how to unplug, unwind and think clearly in the digital age" won the Australian Business Book Award in 2021 for personal development, and has been shortlisted for myriad awards.
As a trainer, coach and keynote speaker, Daniel has worked with CEO’s, executives, and other senior professionals throughout Australia and beyond. He is the creator of best-selling productivity courses such as Email Ninja, List Assassin and Priority Samurai with more than 20,000 students online and offline.
Daniel has a broad professional history, includes leadership roles in physiotherapy, health management, project management, Christian ministry and CliftonStrengths® coaching.
Daniel lives in Tasmania, Australia with his wife, Kylie, and their three children, Naomi, Caleb and Jethro. He also keeps fourteen pure-bred chickens who eat a lot of grain and lay too few eggs.
To learn more about Daniel and his work at Spacemakers, please visit www.spacemakers.com.au and www.raisinghumans.au
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Three things to know today
Lawmakers Debate the Need for AI Regulation While Partisan Divide May Stall Progress on Cybersecurity
Nerdio Launches New Products to Help MSPs Manage Microsoft Intune
AND
The Perplexing Paradox of Printers: "No One Wants a Printer, but Everyone Wants to Print" - WSJ
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Three things to know today
New National Cyber Strategy Released, Declares Ransomware a Threat to National Security and Looks to Shift Liability
RSPA Retail IT Channel KPI Study 2023 Reveals Record-High Transition to as-a-Service
AND
US Economy: Inflation Stays High, Recession Needed for Target, Tech Wages Drop
This is the Business of Tech.
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One theme, multiple things to know today
US Copyright Office Rules Against Copyright Protection for Generated Content by AI
The FTC weighs in
All those juicy product updates
AND
Prompt Engineering is becoming a thing
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Three things to know today
CISA Executive Director Brandon Wales links rise of ransomware to insurance companies, as costs soar for combating cyber threats
Addigy's State of the Apple Device Management Industry Report reveals 30% YoY growth for MSPs
AND
GoTo launches new RMM features and free offering for GoTo Resolve
This is the Business of Tech.
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For over 25 years Bryant has held responsibilities as an entrepreneur and senior executive in all aspects of risk management including thought leadership in the area of cyber security, award winning development of security solutions, managing large global enterprises.
Bryant has held executive leadership positions in multinational consulting firms and been involved in several startups. Recently he was the Chief Security Officer for CSC’s Financial Services Group securing 143 applications in 52 countries. Currently Bryant is the Chief Security Officer of Leapfrog Services. In that capacity he and his team assist clients with complete security programs from strategy, governance and operations. acting as CSO to help manage risk with our “Ring of Security” methodology.
Bryant has served in several leadership positions across the security industry including the Department of Homeland Security Sector Coordinating Council, ISSA, ISACA and InfraGard National Members Alliance board member and vice president. He is recognized as a Distinguished Fellow by the Ponemon Institute, the industry’s leading research organization. Bryant has published several books and articles on cyber security topics and has received several awards including “Governor’s Office of Homeland Security Award for Exceptional Contribution in Recognition of Outstanding Support of Tennessee’s Counter Terrorism Program.
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Three things to know today
Companies report success with four-day workweek trial, citing benefits to employee well-being and business revenue
Linux comes to Apple Silicon Macs
AND
The results are in for Okta’s Business at Work Report: which category leads?
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Sign up for the daily or weekly newsletter by March 15 for a chance to win $100 Amazon gift card.
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Three things to know today:
Twitter to stop sending login code texts to non-paying users by March 20th
Vanderbilt University Apologizes for Using AI Chatbot to Address Students After Shooting
AND
EU to propose new law to improve GDPR enforcement by national regulators
Sponsor: Linode: https://linode.com/mspradio/
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Two things to know today
Microsoft sets conversation limits on Bing and OpenAI allows user customization for ChatGPT
AND
Tenable adds Cyber Insurance Report and partners on referral program
Sponsor: PCMatic: https://pcmatic.com/mspradio/
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Three things to know today
Good news for US economy: January retail sales up 3%, Latino-owned businesses lead
TechAisle Survey Reveals Crucial Security Trends for SMBs and Midmarket, Including Zero Trust Challenges and Cloud Security Risks
AND
Microsoft and Parallels, Intune’s expansion, and new Teams
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With over 35 years of experience in IT, 30 years in Leadership and a dozen years in the interpersonal workspace, James combines his love for IT and cybersecurity along with his passion for Leadership development. Having started as an entry level technician and worked his way through every position to Senior Vice President, James offers a wealth of knowledge and experience in all facets of IT. Now James teaches other IT professionals and IT Leaders how to be their best. He believes in creating high-performance teams through people-first focused leadership. From corporate teams to individual coaching, James leads with passion and purpose.
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Two things to know today
Bing's Unpredictable Chatbot Goes Wild: Microsoft Responds
AND
LinkedIn Report: 93% of Orgs Concerned About Retention
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Three things to know today
Managed Services Market Sees 14% YoY Growth in Q4 2022: Progress Survey
National Cyber Director Steps Down, New Cybersecurity Strategy Incoming
AND
Akamai Launches Connected Cloud, Veeam Rebrands as Data Portfolio
Advertiser: https://www.nodeware.com/partners/
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Two things to know today
Bipartisan Policy Center Report Identifies Top Cybersecurity Risks for 2023; Experts Warn Lack of Progress Discouraging
AND
Unusual Job Market Trends: Pandemic Layoffs Had Better Outcomes, Inflation and Unemployment Relationship Reversed
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Three things to know today
Is the doom and gloom on jobs off-target?
Let’s talk about mainframes
AND
IT Skills and Salary data to review
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Three things to know today
The most challenging parts of managing SaaS applications
Consumer and industry confidence levels about inflation and the recession
AND
A data point that’s lingering
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Two things to know today
Gartner says you’re doing hybrid work wrong
AND
Amazon’s three billion dollar Alexa loss
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Adam Riggs is the Founder & CEO of Frameable. He previously worked at the U.S. Department of State as a Senior Director, Office of the Senior Advisor to Secretary Kerry - S/SRA. Adam Riggs attended Reed College.
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Join The Business of Tech for coverage of the Acronis CyberFit Summit LIVE from the event to give you coverage, insights and analysis from the day's events.
Chapters
00:00 Intro, overview of the show
01:35 What was your big takeaway from the event?
05:01 Questions with Patrick Pulvermueller, CEO
09:27 Questions with VP of Research, Candid Wuest
14:50 Breakout session with Joe Morgan, discussing the conversion to Cloud Service Provider
20:01 Thanks to Acronis for sponsoring
20:53 Lessons from the breakout sessions on marketing
27:48 Acronis's Cyberfoundation investment
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Join The Business of Tech for coverage of the Acronis CyberFit Summit LIVE from the event to give you coverage, insights and analysis from the day's events.
Keynotes from Patrick Pulvermueller, CEO, Serg Bell, Candid Wuest, VP of Research, and Oleg Meknikov, CTO, with analysis of three key themes. Acronis's positioning as a platform, new product announcements, and executive leadership's perspective on the future.
Chapters:
00:00 Intro and event overview
01:40 Keynote breakdown, first theme of platform
10:14 New feature announcements
16:14 Future vision
22:00 Thank Acronis for sponsorship
23:09 Day Two preview and listener questions
Want the original video? It's here: https://youtu.be/-kkKe9gj_Jc
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Two things to know today
Holiday security warnings roll in
AND
Data backing up disinterest in the metaverse
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Three things to know today
Actions vs words from business leaders eyeing a recession
Glimpses of reality from government leaders on cyber
AND
Workplace metrics for women and minorities investigated
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Two things to know today
CompTIA's 2023 Outlook Report
AND
The FCC's new broadband labels
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Christopher Tarantino is an award-winning entrepreneur, investor, and international speaker on resilient innovation. He has worked with thousands of high-performing leaders from startups, enterprise, and government organizations like Google, FEMA, Cisco, and other recognizable brands across the globe.
With past roles at every level of government as well as growing businesses beyond 7-figures, he is sought after by leaders from both the public and private sectors to transform how they leverage team resilience to drive innovation. He is a leader in the Entrepeneurs’ Organization and the Young Entrepreneur Council and his insights have been featured in Forbes, Inc Magazine, CBS, NBC, as well as a variety of industry publications.
As the CEO & Founder of Epicenter Innovation (awarded #762 in the Inc. 5000 list of fastest-growing private companies), he leads a team focused on human-centered, resilience-focused innovation before, during, and after disaster incidents.
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Join The Business of Tech for coverage of IT Nation Connect LIVE from the event to give you coverage, insights and analysis from the day's events.
00:00 Intro, overview of the show
02:44 ConnectWise Vision Keynote overview & analysis
07:23 Keynote Analysis
12:32 PitchIT review and analysis & why do we care
15:14 Overview of the event
19:24 Show floor buzz: What will Rob Rae do next?
25:35 Let's hear from Linode
27:11 Breakout session: Boss or Babysitter with Peter Melby
35:21 Innovation Keynote review and analysis
Want to see the original video? It's here: https://youtu.be/UKJ1oqTIpYo
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Two things to know today
The impact of the midterms on data and cyber legislation
AND
Could breaches impact a credit score?
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Three things to know today
HR and retention top the list as the Great Resignation isn’t over
Cloud prices look to increase
AND
Zoom’s creative idea for meetings
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Two things to know today
A workplace review of disparate data point
AND
Cyber insurance rates continue to rise and policies are harder to get.
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Two things to know today
We have to talk about tech layoffs
AND
News from the other conference last week that I wasn’t at
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Meet David Rose an entrepreneur, MIT lecturer, author, and expert on digital product innovation, and ambient computing. He is an expert on how businesses can thrive in digital disruption and how to best leverage next-generation technologies today.
The world’s first digital mirror for Neiman Marcus, a conversational balance table for SalesForce, and an AR germs visualization for P&G.. David is the inventor of some of the most revolutionary tech for some of the largest companies in the world.
As a VP at Warby Parker, he invented a phone-based vision test to make glasses more accessible for billions of people.
David has founded companies across industries, including a wireless healthcare company, Vitality, invented internet-connected medication packaging that CVS, Walgreens and Express Scripts now distribute. He also founded Ambient Devices, which embedded internet information in objects such as lamps, mirrors, and umbrellas.
He holds patents on photo sharing, interactive TV, ambient information displays, and medical devices. His home full of enchanted objects was featured in a NY Times video: a Google Earth coffee table that responds to hand gestures, Skype cabinetry, and a doorbell reminiscent of Mrs. Weasley’s clock that rings when a family member is on their way home.
As a sought-after thought-leader, David has appeared on national television, given multiple Ted talks, and is often invited to keynote business summits worldwide. David’s famous book, ‘Enchanted. Objects’ is the definitive manual on designing the Internet of Things.
His latest book SuperSight explains the “real-world Metaverse” and what augmented reality means for our lives, work, and the way we imagine the future.
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From teenage entrepreneur to global thought leader and coach. Jason S Bradshaw started his first business at 14 and since those beginnings has worked with some of the worlds most recognizable brands like Target and Volkswagen. He is the best selling author of It’s All About CEX The Essential Guide to Customer & Employee Experience.
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Orrin Klopper is the CEO of Netsurit, which he co-founded 24 years ago during the lead-up to Y2K. At the time, organizations were being ripped off by IT companies and paying a fortune for the technology they did not need. He is always innovating new ways of work. His people-focused leadership leads his team’s incredible, aspirational culture and their dream program. He is a passionate Microsoft Partner and committed to serving both employees and clients by nurturing and realizing their dreams.
In addition to his role leading Netsurit, He is active in the Young Presidents’ Association (YPO) and the Entrepreneurs Organization and earned a master’s diploma in Entrepreneurship from the M.I.T. Sloan School of Management.
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Per is a thought-leader in everything pricing strategy and how companies can use pricing to drive higher growth, sales volume, and profits. He is a sought-after speaker for various conferences, appears regularly on podcasts and business radio shows, and gets routinely quoted in the financial and business press. His new book, “The Price Whisperer - A Holistic Approach to Pricing Power” is available at booksellers nationwide and online.
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Acronis CyberFit Summit Day One Newscast:
https://youtu.be/-kkKe9gj_Jc/
Acronis CyberFit Summit Day Two Newscast:
https://youtu.be/l3VSLWn5ZzY/
IT Nation Connect 2022 Newscast:
https://youtu.be/UKJ1oqTIpYo/
Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
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Orrin Klopper is the CEO of Netsurit, which he co-founded 24 years ago during the lead-up to Y2K. At the time, organizations were being ripped off by IT companies and paying a fortune for the technology they did not need. He is always innovating new ways of work. His people-focused leadership leads his team’s incredible, aspirational culture and their dream program. He is a passionate Microsoft Partner and committed to serving both employees and clients by nurturing and realizing their dreams.
In addition to his role leading Netsurit, He is active in the Young Presidents’ Association (YPO) and the Entrepreneurs Organization and earned a master’s diploma in Entrepreneurship from the M.I.T. Sloan School of Management.
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Two things to know today
Productivity drops the furthest since the 1940s
AND
The White House holds the second summit on ransomware
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Three things to know today
Break-fix is back, says Kaseya’s Datto
AD servers are spewing DDoS attacks
AND
Could New York pass the first right to repair law?
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Three things to know today
SaaS demand among the SMB, measured
Tech worker job listings shrink
AND
The US’s cyber unit in Ukraine
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Two things to know today
A review of the cloud providers earnings calls
AND
Microsoft struggles with HoloLens
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Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that focuses on transactions involving managed service providers, VARs, technology solution resellers, cloud solution providers, IT professionals, and technology companies worldwide.
Brad is a leading legal authority in the area of managed service transactions and has been named on twelve occasions to the list of Superlawyers in the area of IT & Technology Law. He is a highly sought-after and frequent speaker at industry events throughout North America, Canada, and the European Union.
A former Chair and managing partner of the Intellectual Property Law Department of one of the largest law firms in the State of Florida, Brad sits on the Board of Directors of several technology companies and acts as general counsel for hundreds of technology solution providers throughout the United States. Brad’s podcast, The Technology Bradcast (www.TechnologyBradcast.com) is followed by thousands of MSPs across the United States.
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Three things to know today
MSPs are here to save the hybrid cloud.
Zoom and Meet interoperability
AND
A framework for disruption
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Three things to know today
A bit more gloom with a ray of sunshine for the economic outlook
The amount of waste in cloud software
AND
Ransom payments vary by industry – how much?
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Two things to know today
The SMB push to cloud and SaaS, with further data
AND
IT leaders aren’t being listened to
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Three things to know today
What employees are doing rather than commuting
Energy Star labels for security
AND
Passkeys are now in the wild
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Two things to know today
New study data on the gender divide in the workplace
AND
The Surgeon General weighs in on toxic workplaces.
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What area do I think is ready for disruption?
What is the opportunity? What problem are we solving? Who are the legacy players? Who are the new entrants? Why is Microsoft 365 not enough? Is this even necessary? What's the big challenge here?
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Three things to know today
The overwhelming rise of apps in business
New data predicts the upcoming recession
AND
Tech regulation momentum slows as midterms near
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Two things to know today
Gartner’s slew of new predictions from their Symposium
AND
The rise of the vertical SaaS company
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Two things to know today
The perils of Zero Trust saturation
AND
Microsoft’s PC reinvigoration data
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Two things to know today
Microsoft Office is being phased out
AND
Is Cybersecurity Awareness Month bad for awareness?
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Michael Enos is Senior Director of Community and Platform for Techsoup Global. Techsoup’s mission is to build a dynamic bridge that enables design and implementation of technology solutions for a more equitable planet. In his role, Michael directs dev-ops, enterprise infrastructure, information and technology security, and software development teams that build and support platform products and services. Michael earned his MBA from Santa Clara University.
Michael Enos’s professional career in technology began in 1996. Beginning as a system-admin for a Bay Area non-profit that served adults in need, he transitioned into a role as a technical consultant, developing data systems to help measure and track service quality to the individuals being served.
Michael was hired at Second Harvest Food Bank of Santa Clara and San Mateo Counties in 2000 to manage technology and information systems. He helped transform the organization into a more effective enterprise, using best in class technology to efficiently distribute food, communicate, raise money, and measure the Food Bank’s impact. As CTO, he also worked at a national level with other enterprise food banks on developing IT best practices and standards as part of the Feeding America Technology Governance Team.
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Two things to know today
Healthcare organizations must now give patients their data
AND
Microsoft and Meta team up while Google invests further to take on the work layer
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Two things to know today
The subtle changes in the workplace to mine for opportunity
AND
Four day work week trials expand and offer a resource to leverage
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Three things to know today
Let’s analyze the jobs data
New salary research points to mismatches for correction
AND
A hearty dose of SMB optimism
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Three things to know today
The Uber court ruling security pros need to know about
How tough it is for security leaders
AND
The opportunity in business process
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William A. Adams is a rare combination of engineering sage and empathetic change leader. He’s a pioneer in promoting diversity who believes technology exists to empower people. He's on a mission to help Blacks, women, and other underserved communities get an ownership stake in technology companies. Equally at home speaking geek to coders or sharing inspirational stories of leadership and personal transformation,
William is an engaging, energetic speaker and an even better listener. Humorous and on-point, his authentic, clear-eyed talks leave audiences inspired to take concrete actions to help their companies and communities prosper.
William A. Adams requests@william-a-adams.net Website: http://william-a-adams.com/ LinkedIn: https://www.linkedin.com/in/thewilliamaadams Twitter: @LeapToTech https://twitter.com/LeapToTech
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A question from Mark, a Patreon supporter: I’m wondering if privacy as a service is a coming business model due to all the legal changes that are happening, for example look at this for California:
https://www.fisherphillips.com/news-insights/employers-need-to-know-california-consumer-privacy-acts-training-requirement.html
Is this like the early stages of security?Will we see lawsuit ransomware like we had ADA shakedowns from unethical law firms? It happened a lot in CA where they sent out people in wheelchairs to “use the bathroom” in businesses and then the business got a $5000 demand letter a few days later stating their bathroom wasn’t ADA compliant… Dave's References: https://www.techrepublic.com/article/how-data-governance-works/ https://www.techrepublic.com/article/data-governance-mistakes-to-avoid/
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Two things to know toda
How much money does Microsoft make on Azure?
AND
The US/UK data sharing law, and the White House’s AI principles
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Three things to know today
Cybersecurity money may not be flowing quite as easily anymore
Treasury wants your input on cyber insurance
AND
DEI success metrics to look for
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Three things to know today
Proximity bias is real in the office
What criteria is driving IT Budgets
AND
The cautious take on the metaverse
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Three things to know today
Exchange under attack again as insurance weighs in on costs
The new Cyber Ambassador takes charge
AND
USB’s smart new branding
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Peter Scott is a futurist, coach, and technology expert helping people master technological disruption. After receiving a Master’s degree in Computer Science from Cambridge University, he moved to California to work for NASA’s Jet Propulsion Laboratory and has continued to do that ever since.
Peter raises awareness about artificial intelligence. He has appeared on radio and television, given university courses and numerous appearances to highly diverse audiences in several countries. In February 2020 he spoke before an all-party parliamentary group on the future of AI in Britain’s House of Lords, and delivered a TEDx talk to a thousand people in British Columbia, Canada.
His podcast, “Artificial Intelligence and You” has over 100 episodes, and every week tackles three questions: What is AI? Why will it affect you? How do you and your business survive and thrive through the AI Revolution? In July 2022, his new book, also called “Artificial Intelligence and You,” covering the same questions, was released.
He has founded the Next Wave Institute, an international educational organization teaching how to understand and leverage AI to thrive through technological disruption. He lives on Vancouver Island and is a skydiver and certified scuba diver.
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Two things to know today
The Q3 2022 Diversity Report
AND
How important is DEI to business owners?
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Three things to know today
Positive and Negative sentiment on the market, and how to square the circle
Girls Who Code book ban resurfaces
AND
14 Federal Agencies who don’t manage your data well
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Three things to know toda
AWS’s MSSP partner program
MFA Fatigue and its role in Uber’s breach
AND
The iPhone 14’s repairability change
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Three things to know today
Measuring digital trust in organizations
Channel Partners' role in securing recurring revenue
AND
Revisiting White House cyber moves
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Three things to know today
Four key customer service technology trends
Crypto makes its big change
AND
What do sock puppets have to do with security?
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Marcus Olson is the CEO and founder of Pliancy, a technology-enabled professional services company that helps growing startups scale their corporate IT.
Marcus worked at several startups and realized that smaller companies lacked access to technology that could help them collaborate better, work faster, and communicate more effectively. He knew growth-stage companies could accelerate their missions and create meaningful change—with the right tools and the help of passionate technologists.
Since launching 5 years ago, Pliancy has bootstrapped its way to $36 million in annual revenue and has over 125 employees in 7 offices across the U.S. Pliancy cultivates deep relationships based on trust, not transactions, and strives to put the human element back into IT. With a rare balance of technical knowledge, visionary ambition, and radical empathy, Marcus Olson is leading the charge into a new chapter where technologists are regarded as enablers of human potential.
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Three things to know today
New rules for NIST compliance from the US government
Gartner says leaders are reducing the number of security vendors
AND
Maybe quiet quitting is really act your wage
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Three things to know today
The 2022 State of Service -- connection
Is Zoom building an email service?
AND
Apple and Microsoft are changing patching
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Two things to know today
Despite layoffs, tech salaries continue to climb
AND
Health Data and Copyright law both get new scrutiny
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Two things to know today
Forrester’s planning guide for CISOs gives focus areas
AND
Microsoft is going to stop taking checks
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Three things to know today
SaaS software costs to increase up to 20% by 2025, says Gartner
The Pulse of IT leaders points to business alignment
AND
COVID mandates, revisited
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Jason Hopcus creates systems of people working to deepen their relationships with their work, their play, and ultimately our world. He presently serves as non-profit President/CEO of NAMI (National Alliance on Mental Illness) of Arapahoe/Douglas Counties in the Denver Area and is the Founder of the Connection Project, a for-profit company.
Jason believes that connection to one’s self, one’s transparency and one’s passion to connect, allows individuals to live a wholly authentic, full life.
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Two things to know today
CISA calls for industry input as we examine new security data
AND
The first diplomatic consequences for cyber attacks
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Three things to know today
New data on the size of managed services deals
Cyber insurance rate predictions include new alliances
AND
US Broadband reaches new competition levels
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Two things to know today
The labor market isn’t improving, so what’s the smart move?
AND
Back in the office tensions continue
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Three things to know today
What did the Fed chair reveal about the future
Geopolitical issues are now a key concern for business
AND
PC sales and the coming tech investments
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James Laws is the CEO and Co-Founder of Saturday Drive, a business development firm focused on making the world better, one company at a time. Under his leadership and alongside his co-founders, Saturday Drive has launched wildly popular businesses like Ninja Forms, a top rated form builder for WordPress, SendWP which is a transactional email service, as well as the internationally award winning coffee shop and roaster BonLIfe Coffee Roasters. James has been leading teams and organizations for over 20 years as once a pastor and now a business owner. He is also a public speaker, writer, and podcaster.
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International bestselling author, Michelle Nedelec is an expert in Entrepreneurialism and the founder of Awareness Strategies. She’s run her own series of companies for over 22 years and for over 15 years has been helping Sales reps, Entrepreneurs, and Executives to continually double their profits and revenues. She not only has what it takes to help her clients build a million-dollar business, but she does it time and time again. Michelle particularly loves to talk about Marketing Automation, Systems Integration, and support both on and off of the stage. She teaches the key components of scaling a business: Strategy, Systems, Support, and State of Mind so you know how to continually elevate all four components to build a healthy thriving business. For the past 6 years, she’s been focusing on helping entrepreneurs bring their businesses online from conceptualization to Done For You IT automation. She also happens to have a great sense of humor and a love for stilettos.
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In 1989, Stuart Holtby started Allstar Tech as a boutique IT consulting practice helping SMEs with networking microcomputers. It wasn’t until the mid 90’s that he began to call Allstar Tech a Managed Service Provider. By 2000, Allstar Tech grew to 35 employees with $4 million in revenue.
In 2000, he recognized the need for fractional CIO services and launched a C-suite management advisory service. The C-suite management advisory service provided interim, virtual, and fractional CIO consulting. As a fractional CIO, he helped clients improve organizational performance and operational efficiency through the practical implementation of information technology. During this period, he refined the C-suite advisory practice - focusing on making the GetInSync platform available to other like-minded MSPs.
He has a master’s degree in Business Administration from Athabasca University. When not keeping busy helping MSP build their business, you can find him on the tennis court trying to improve his play.
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Special Agent in Charge Matthrew J. DeSarno joined the FBI in 2002 and was assigned to the San Diego Field Office. In 2009, Mr. DeSarno was promoted to Supervisory Special Agent assigned to lead the Chicago Field Office's Task Force on Gangs, and in 2013 he was promoted to Assistant Special Agent in Charge.
In 2015, Mr. DeSarno became the Chief of the Strategic Operations Section in the Counterterrorism Division, where he led the Bureau’s efforts in global counterterrorism targeting, and overseas counterterrorism human intelligence operations. In 2017, he was named a Deputy Assistant Director for the Counterterrorism Division, providing leadership oversight for all FBI’s international terrorism investigations and operations.
In 2018, Director Wray selected Mr. DeSarno to serve as the Special Agent in Charge of the Criminal/ Cyber Division of the Washington Field Office, and in 2019, he was selected to lead the Dallas Field Office.
Prior to joining the FBI, Mr. DeSarno served as an Army Infantry Officer assigned to the First Cavalry Division in Fort Hood, Texas.
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Abe Garver leads the MSP Team at FOCUS Investment Banking, which was ranked the #1 Lower Middle Market Investment Bank by Axial. Abe is an M&A investment banker, magazine contributor, television commentator and conference speaker who has published over 130 articles in numerous publications, including, FORBES, Seeking Alpha, ChannelE2E and Yahoo! Finance. Over the past two 1/2 years Abe has catapulted nine MSPs into “New Platforms” for private equity groups (PEGs) and advised on MSP transactions with 47 parties. Over the course of his career, he has worked on sell side, buy side and capital raise assignments with approximately 125 clients, including public, private, and Inc. 500 fastest-growing companies.
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Three things to know today
Ditching cyber insurance is a growing trend, so how are companies addressing it?
Talent acquisition concerns among executives
AND
The Rhythm is gonna get you
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One topic to know today with three parts
An analysis of remote work
The rise of the Worker Productivity Score
AND
Why do we care?
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Three things to know toda
New interest in apprenticeships
The DOD says no to software with vulnerabilities
AND
Deep fake voice scams are the new phishing threat
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Three things to know today
Quiet quitting gets press
Want to know what CISOs make?
AND
Is Ransomware slowing?
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Michael Grace is an innovative technology leader who speaks, presents, and writes about how businesses can achieve a transformation by leveraging technology. Several companies have called him a “unicorn” due to his ability to understand the business issue and solve it in partnership with the customer leveraging the latest technology and process enhancements. Michael is currently a Director in the Infor practice at RPI Consultants and leads Strategic Services focused on Digital Transformation. Previously he was CEO of his own consulting company, Gravmetric specializing in transformation, enterprise resource planning software (ERP) and robotic process automation (RPA). He has created the personal brand Tech Pro Unicorn, where he regularly publishes blog posts on technology and other topics.
Michael has a history blending IT leadership, consulting, and innovation with a fierce determination to solve the root customer issues in a variety of industries. He has worked extensively in healthcare as well as finance, gaming and retail industries. He has worked for a variety of leading companies to include Dignity Health, Cancer Treatment Centers of America, Phoenix Children’s Hospital, The Revere Group, Moss Adams, BearingPoint, Deloitte and The Federal Reserve Bank of San Francisco.
Michael is very passionate about listening intensely to the customer and only once the problem is understood, does he collaborate on the process improvement empowered by technology. This blend of customer focus, innovation, business process and technology are what makes him so unique, thus a unicorn.
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Three things to know today
Midmarket IT spend grows while Chromebooks and tablets decline
The FTC may be taking up privacy
AND
Channel partners love, and hate, their vendors
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Two things to know today
Small business owners worry about the state of play
AND
Cable broadband just shrank for the first time
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Two things to know today
Inflation slows, Teens leave Facebook, and cyber M&A down – what’s it mean?
AND
Worker insights point to a cultural solution
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Two things to know today
The Gartner Hype cycle for Emerging Technologies
AND
Everyone’s overspending on the cloud
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Karim Hijazi has been at the forefront of attacker counterintelligence and infiltration research for the last decade, developing new ways for security teams to clandestinely monitor hackers and anticipate attacks before they happen. Prior to launching Prevailion, Karim was the founder/CEO of Unveillance, an early pioneer in advanced threat intelligence and the first cloud-based data leak intelligence platform. Karim successfully exited Unveillance in 2012 with an acquisition by Mandiant, and he was then appointed as Mandiant’s new director of intelligence. While at Mandiant, Karim played an important role in that company’s well-known APT1 report released in 2013, which definitively linked the People’s Liberation Army of China to widespread cyber espionage activity against US interests. Mandiant was acquired by FireEye soon after.
During the hacktivist heydays of the early 2010s, Karim engaged in a well-documented battle with the Anonymous offshoot “LulzSec,” after the group compromised an InfraGard database. Karim’s confrontation with the group was featured in Parmy Olson’s book, “We Are Anonymous,” as well as national media like CNN and CNET. During the Arab Spring, Karim also served as a key contributor to the Cyber Security Forum Initiative’s “Project Cyber Dawn Libya,” which provided the first in-depth look at Libyan cyber warfare capabilities and defenses. CSFI’s membership includes military officials, academics and business leaders from the US and around the world.
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Two things to know today
Are we at a tipping point for security fears?
AND
Krebs calls for a US Digital Agency
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Two things to know toda
Remote work hits equilibrium as salaries do too
AND
Positive signs for the service economy
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Three things to know today
To cloud or not to cloud, that’s apparently a question for AI and ML
US Courts say no AI Patents
AND
Microsoft’s Office expiration dates clarified
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Two things to know today
US Ambassador to Cyber gets his chance to shine
AND
The conflicting signals around tech jobs
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Two things to know today
Digital transformation may not be all it’s cracked up to be
AND
An MSP breached, taking down the UK’s NHS
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Laura Raynak is a motivational speaker, an entrepreneur, and a certificated management consultant. She is also a lifelong student of people and leadership and has placed hundreds of executives in leadership roles that created billions of dollars in value. During her years working both internally to growing and changing organizations. and as search consultant, Laura has a unique perspective on how teams are built, how women and men behave in different ways at work, and how bias is perpetuated and squashed.
Laura is both a respected female leader in business, and a supporter to organizations that serve mental health, addiction and health issues.
Through her inspiring story, she now becomes a great motivational speaker who has the passion to share knowledge and empower women to achieve more at work, build diverse teams, and help corporations of all sizes to develop cultures that are diverse and out performing in their industry.
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Three things to know today
Ups, downs, and levels in labor and work data to make sense of
A possible use case for NFTs?
AND
AWS’s Subscription Skills offering
Referenced YouTube Live Stream: https://youtu.be/n_y_oXdjr5E
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Three things to know today
More automation investments than you might have guessed
The SBA shows both SMB growth and shrinkage in federal contracting
AND
Let’s learn about protestware
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Three things to know today
Job switchers really are making more cash
Cloud market shares updated
AND
Let’s talk about three-year lifecycles
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One packed thing to know toda
Bills that have passed
The Justice Department’s self-reflection
AND
Net Neutrality is back.
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Rob Krecak is a thrill-seeker, self-professed nerd, question asker, voracious reader, competitor, keynote speaker, and business builder. When he first got his Wall Street job as a sell-side equity analyst out of college, he thought he’d made it. After buying everything he wanted on his wishlist, he realized that he still wasn’t happy. He listened to his deep-down desire to help more people by leaving finance to eventually own three Anytime Fitness health clubs and four uBreakiFix cell phone repair stores.
As someone vulnerable to technology’s addictive hold from a young age—video games and Facebook in particular—Rob is on a mission to help individuals and companies reduce burnout and get back time to master their careers and lives. He founded Humans First to provide a one-of-a-kind coaching experience that analyzes and coaches people’s efficiency and energy by paying attention to their mindfulness with technology.
Rob thinks there is always something to be learned from everyone, and he lets his curiosity guide his conversations. In his spare time, he likes to do CrossFit, better himself through reading, travel, and spend time with his wife Niki.
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Two things to know today
Employers are failing to force people back to the office
AND
Microsoft’s earnings call reveals possible SMB weakness
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Two things to know today
Europol celebrates six years of No More Ransom and reveals successes
AND
Service Leadership’s 2022 Profitability report – how is the market doing?
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Two things to know today
How many more subscriptions can customers take?
AND
CISA’s leader talks about storytelling
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Two things to know today
The seasonality of IT services and the priorities of those SMBs
AND
The struggle to replace Chinese tech in telecom
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Three things to know today
Amazon’s bigger move into healthcare
Shocking, I say shocking, news about SMB priorities
AND
Verizon’s one bright spot in their earnings, and why we care.
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T Security is a Tax on businesses. It’s not even a very good tax. Most business owners may grumble about taxes, but there are certain services you get for that tax you like. Roads, police, fire departments, the justice system, schools, all that common infrastructure. We can have healthy debates about the allocation of resources, and yet still all agree there are services as a business owner you want to have.
But IT Security?
Where does it fit into my profit and loss statement?
Let's talk about messaging IT security
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Three things to know today
In-person sales are dead, says this report
The latest Occupier Sentiment
AND
UK’s heat wave impact on the cloud
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Three things to know today
Microsoft Inspire Highlights
The 5G promise goes undelivered by US Carriers
AND
Microsoft’s Macro reversal, again
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Two things to know today
Gen Z apparently hates working from home
AND
North Korea is coming for your small business profits
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Two things to know toda
The recession planning conversation, outlined
AND
Gen Z talks and searches in a whole new way
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Three things to know today
The House passes a round of cyber rules while the FCC and FTC take stock
Vendor promises, examined
AND
Microsoft’s Chief Partner Officer named
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Nicholas Ashford is a founding partner at Fordhouse, a specialist UK SME buy-and-build fund. He leads the MSP sector investment and is responsible for post-acquisition integration and transformation across the portfolio companies at Fordhouse.
Prior to Fordhouse, Nicholas was an SME owner-manager, leading the business successfully through more than 10 acquisitions and integrations. He cut his teeth as a Strategy Consultant, working across Europe, the Middle-East and Far-East advising multi-billion dollar corporates.
Nicholas has two young children and splits his time between Fordhouse’s offices in Westminster and Hampshire where he lives. An ex-rugby player, you may occasionally find him lurking near a gym pretending he’s “still got it” when time permits.
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Three things to know today
Inflation… up a lot, but like all things now, it’s inconsistent
Kaseya’s IT Operations Report examined
AND
One in four businesses looking to replace their CRM
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Two things to know today
Accenture’s Technology Vision 2022
AND
MFA, plus Log4J goes endemic
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Two things to know today
Microsoft’s rollback, plus Autopatch hits GA
AND
Your employees may not like socializing as much as you think they do
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Two things to know today
What are CEO’s saying about the current climate?
AND
Bad tech drives away employees
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Two things to know today
Let’s update on that Louisiana MSP registration law
AND
Upcoming priorities for Congress while the EU gets things done
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Ted White is with Vertical Talent Solutions, an Infrastructure IT recruiting firm in Connecticut, focusing on MSP candidates for MSPs. With 23 years of recruiting experience, and 8 years in business, he's also previously built a 22 person MSP to 60 employees, including a merger to another organization.
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Four things to know today
API security and a sharp warning from MI5 and the FBI
Cybersecurity burnout
Apple’s lockdown mode
AND
N-Able and Acronis moves to consider
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Three things to know today
Why customers leave MSPs and why they stay
Mainframes at FedEx – and why we care
AND
Employee benefits, and what they look for
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Two things to know today
Some generational differences to consider in the workplace
AND
Google moves on right to repair while Massachusetts is delayed
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Two things to know today
The state of play for IT spend on security, cloud, and even GPUs
AND
Do you know about hiring STARs? You should.
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Three things to know today
The Q2 2022 Diversity Report
Microsoft’s change in employee measurement
AND
Paying for cloud services by credit card – how extensive is it?
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Three things to know today
Things are weird, say small business owners
Microsoft backs off on an unpopular program change
AND
Maybe things aren’t so bad in insurance this year
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Three things to know toda
The IT Channel is optimistic… is that wise?
The FBI's specific warning about remote work in tech
AND
Remote and hybrid work is here... and Americans like it
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Three things to know today
The FTC flexes its muscles
The Senator, GitHub, and the Trolls
AND
The clock starts ticking on Windows 8.1
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Two things to know today
Gartner’s four predictions for cybersecurity
AND
Roe v Wade’s impact on IT services
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One of the things I think a lot about is the idea of using technology to deliver business value to end customers. It’s not easy. Frankly, if it were, everyone would be doing it easily, it would be a commodity, and there wouldn’t be much money in it. Let’s acknowledge that to start.
Every vendor, and then every other vendor, says this repeatedly when they try to convince companies to sell their wares. It’s a great tagline, and it SOUNDS great. It really does.
But, how do you … really do it?
What’s a model to deliver “business value”?
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Two things to know today
Worker unrest and mental health data
AND
The three things I noted about Kaseya this week
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Two things to know today
Is anyone else feeling confused about the economy?
AND
Congress has a busy summer ahead – and a lot of it matters.
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Two things to know today
Brex got out of SMB and left a messy trail
AND
IE died… and here’s who is now impacted
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Three things to know today
Is the fed really going back to the office?
Career growth insights might help hiring
AND
Are those performance reviews really impartial?
This is the Business of Tech.
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Three things to know today
New SMB perspectives on the value of IT
What percentage of B2B SaaS is via partners?
AND
The next Exchange Server gets a release date
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Four things to know today
Almost back to pre-pandemic jobs levels, but not in the same places
Right to Repair becomes law as a federal privacy one might just happen too
Elon Musk on remote work
AND
A prediction I got right
This is the Business of Tech.
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Omid Malekan is the Explainer-in-Chief of blockchain technology. He is an adjunct professor at Columbia Business School, where he lectures on blockchain and crypto. In addition to his newest title, Re-Architecting Trust, he is also the author of The Story of the Blockchain: A Beginner’s Guide to the Technology That Nobody Understands.
Learn more at https://www.omidmalekan.com/
Should owners care about crypto? Is this still theoretical? How should owners approach crypto? What about stablecoins? Is the online buying experience part of crypto? Let's talk currency and rewards. Money is used in sanctions -- isn't that impacted? Is Bitcoin... money? Is it too volatile? Is cryptocurrency even the right word for this space? Isn't this space too risky? What industry... after financials? Define a platform. Where can people learn more?
Want to get the show on your podcast app or get the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/
Two things to know today
Gartner’s 5 privacy trends by 2024
AND
Google and Microsoft collaboration moves
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Three things to know today
What do MSP’s customers want?
Quitting and commutes – is it moving?
AND
Female CEO led outperforms male-led companies
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Three things to know today
Reporting ransomware highlighted by the US government
What’s the buy in on cyber insurance?
AND
Not-in-my-backyard gets clever pushback
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Two things to know today
As the US comes back to work, where are people working?
AND
Employees trust themselves… but not their colleagues. Nor tech.
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Another show on the MSP Radio Network: Evolved Radio with Todd Kane.
Find the show here: https://www.mspradio.com/show/evolved-radio-podcast/
The show description:
Today on the Evolved Radio podcast, I’m chatting with Ben Worthen, CEO of Message Lab, an award-winning agency that combines journalism, data, and design to create content that resonates with any audience. Having studied how more than 1 million people engage with online content, Ben is the go-to expert when it comes to customer engagement and brand storytelling.
This episode is packed with practical takeaways that will help you improve your marketing by engaging with people in the correct way and at the correct point in their journey. I especially liked Ben’s concept of the idea store.
Two things to know today
An update from the Ransomware Task Force
AND
Apple’s implementation of self-service repair is quite something
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Two things to know today
Secret Shopping Secrets for B2B
AND
The US Government is cleaning up ransomware
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