Within the Trenches: Recent Episodes
Code 7 Podcast Network
Episode 665 features Jami, a 911 professional and peer support specialist at Lee Summit Fire, Missouri.
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RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Why Jami originally planned to become a firefighter and chose to stay in dispatch
- The pivotal call that changed her career path and her advice on coping with tough calls
- How peer support has evolved in the industry and why it matters
- Memorable calls from the tragic to the unexpectedly funny
- How sharing stories helps both new and experienced dispatchers handle the stresses of the job
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 664 features a discussion from round 46 of the Dispatcher's Roundtable on Zero Suicide Kits, red flags, and much more with guest, Dawn Shumway.
Episode topics –
-
- Practical tips for real suicide prevention and "zero suicide proofing" your support network
- The true look of struggle: why "happy" coworkers may actually be drowning
- Taking imperfect action: why showing up beats waiting for perfect plans
- Building hope with simple acts—from freezer meals to eight-minute lifelines
- Creating agency cultures where vulnerable conversations and support are normalized
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 663 features a solo episode where I revisit and celebrate the 13 year anniversary of my last day at Allegan County Central Dispatch in Michigan.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Ricardo recounts leaving his dispatch career after 13 years and what led to that decision
- Highlights from early podcasting days, including memorable conferences and media appearances
- The significance of sharing dispatch stories for support, inspiration, and therapy
- A detailed recap of his last 16-hour shift, final radio transmission, and emotional goodbyes
- Reflections on the legacy, growth, and impact made through the Within the Trenches podcast and the #IAM911 movement
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Erica's journey from the ER to a 13-year dispatch career
- Training philosophy: building trust, sharing mistakes, and modernizing the culture
- Public education efforts and common 9-1-1 misconceptions
- Burnout, boundaries, and the decision to reclaim personal well-being
- The shift toward hope, teamwork, and why this profession is still worth saving
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 661 features a panel discussion from a recent Public Safety Showcase virtual event entitled, "Dispatcher Suicide: Breaking the Silence."
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Why dispatcher suicide remains a taboo topic in public safety
- What struggle really looks like among dispatchers
- Why it's easier for dispatchers to help others than themselves
- Practical mental health resources and what truly helps
- How agencies and coworkers navigate the aftermath and support survivors
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 660 features a panel discussion from a recent Public Safety Showcase virtual event covering AI Tech and mental health for 911 professionals.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- The real impact of AI on dispatcher cognitive load and stress management
- Why wellness apps often fall short for frontline public safety professionals
- Balancing public perception and internal stigma about AI use in 911 centers
- The critical role of vendor-agency collaboration in effective tech adoption
- Big-picture ideas for the future of AI-driven wellness and support in emergency communications
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 659 features Donna, a 911 professional out of Texas. In this episode, we have a candid conversation on suicide in 911 dispatch.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- The unseen trauma and emotional burdens shouldered by dispatchers
- Why dispatcher suicides remain under-recognized and rarely discussed
- What "struggle" actually looks like in the life of a dispatcher
- The barriers and stigma around seeking help in this field
- Practical tools, peer support, and what really works to cope and heal
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911.
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RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- The truth about tracing 911 calls and caller location technology
- Why dispatchers ask so many questions during emergencies
- The realities of putting callers on hold and response times
- The misconception that dispatchers "just sit and answer phones"
- Staffing shortages, burnout, and what really goes on behind the scenes
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 657 features Cheyenne, a 911 professional out of Kansas.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Transitioning from firefighter to dispatcher and early career hurdles
- The evolution of public safety technology and dispatch procedures
- Navigating gender barriers and proving oneself in a male-dominated field
- Memorable and unusual 911 calls, including tips for effective communication
- Launching a book series based on true stories from the front lines
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 656 features an Open Mic LIVE solo episode.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Highlights and behind-the-scenes from the recent Michigan Public Safety Telecommunications Conference
- The origin and growth of the Within the Trenches podcast and the #IAM911 Movement
- Using games and creative engagement in conference vendor halls
- The significance of peer support, mental health, and communication in the dispatch community
- The ongoing fight for recognition, reclassification, and positive culture change in 911 centers
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 655 features Mel, a 911 professional out of a regional agency in Missouri.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- The significance and traditions of National Public Safety Telecommunicator Week
- Memorable moments and challenges in dispatcher training and early career experiences
- Handling emotionally impactful calls and the importance of support and mental health
- Evolution of 911 technology over the past 23 years and its real-world impacts
- Insights on work-life balance, boundaries, and advice for new and seasoned dispatchers
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 654 features a candid discussion on the question, "have you ever gotten so used to the chaos that silence feels uncomfortable?" with my guest, Keely.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- The struggle to find comfort in silence after years of constant noise
- How triggers and overstimulation from dispatch can follow you into daily life
- The importance of finding new coping mechanisms and routines post-dispatch
- Managing feelings of isolation, anxiety, and secondary trauma
- The ongoing need for conversation, support, and mental health awareness in public safety
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 653 features Nadine, a 911 professional with Seabrook PD, in Texas.
Episode topics –
- How Nadine accidentally started her public safety career after moving from New York to Texas
- Surprises and challenges faced on the first days as a dispatcher
- The realities of dispatcher training, including tough early calls and adapting to new environments
- The impact of critical incidents, coping with tough calls, and the value of taking time to process trauma
- Why mentorship and sharing experiences matter in building strong dispatcher teams
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 652 features a Series Finale of the Most Important Seconds broadcast.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Recap of the season and connection to Allegheny General Hospital in Pittsburgh
- The challenges and realities of technology outages in emergency departments and dispatch
- Bridging the gap: importance of analog skills and cross-generational teamwork
- Candid discussions about mental health and self-care for first responders and medical staff
- Reflections on integrated safety networks and the future of emergency communication systems
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 651 features a Most Important Seconds broadcast.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Behind-the-scenes look at National Public Safety Telecommunicators Week and its significance
- Firsthand stories and humor from emergency response professionals on high-intensity nights like the 4th of July
- The impact of technology (and tech failures) in dispatch and the ER, and how critical information flows in emergencies
- Insights on teamwork, burnout, and the importance of supporting each other in high-stress professions
- Real talk about mental health, sharing experiences, and finding balance in the world of public safety
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 650 features a LIVE podcast episode with guest, Keely, as we chat about National Public Safety Telecommunicators Week.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Recognizing the vital role of 911 professionals during National Public Safety Telecommunicators Week
- Firsthand stories and the power of sharing personal experiences in public safety
- Behind-the-scenes look at center celebrations, creativity, and dispatch center culture
- A memorable, unexpected 911 call story that keeps everyone guessing
- Community giveaways, leadership training opportunities, and industry thank-yous from special guests
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 649 features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?"
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- The impact of the #IAM911 movement and upcoming 10-year anniversary challenge coin
- Dark realities dispatchers face, including high-stress incidents like officer-involved shootings and domestic calls
- Stories illustrating the fragility and unpredictability of life as heard through 911 calls
- Uplifting and rewarding outcomes, from lives saved during crises to heartfelt caller gratitude
- Why sharing these powerful stories benefits dispatchers and the public, with resources for ongoing support and education
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
The 911 Chaplain Initiative - Web
Episode topics –
- Brandy Powell's path from growing up with a police officer father to becoming a 911 dispatcher and chaplain
- The emotional impact of critical calls and finding closure as a dispatcher
- How humor, empathy, and community help dispatchers handle career challenges
- The creation and growth of the 911 Chaplain Initiative and its national academy
- Opportunities to get involved, upcoming training academies, and how to connect with the initiative
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- How Ashley got into public safety and her rapid onboarding experience.
- The challenges and surprises of being a new 911 dispatcher.
- The emotional impact of emergency calls and handling stress on the job.
- Ashley's life-saving CPR call and recognition from the community.
- The importance of peer support, closure, and emotional support animals in dispatch centers.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- How Autumn got started in public safety and her motivation behind the career
- The intense first calls, including challenging suicide and CPR emergencies
- Coping with emotional stress and the importance of mental health support in dispatch centers
- Autumn's unforgettable baby delivery call on Valentine's Day and earning her stork pin
- Advice for new dispatchers about training, confidence, and handling tough calls
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 645 features an Open Mic LIVE chat with Joe Serio of the 360 Dispatcher as we look at the 911 Leadership Training event he hosts at the Mayan ranch in Bandera, TX.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Behind-the-scenes look at the 911 leadership and mental health training events at the Mayan Ranch
- The importance of breaking the ice and building real connections among first responders
- Honest talk about fear, vulnerability, and the obstacles that hold us back—plus how to move forward
- Inspiring stories about personal and professional transformation from the ranch experience
- Details on upcoming events, ways to get involved, and where to find more resources for dispatchers and leaders
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 644 features a look at the 911 Goes to Washington conference hosted by NENA through, 1st VP, Roxy Van Gundy, Congresswoman Norma Torres, and James, a 911 professional out of NJ.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Breakdown of the importance and impact of the 911 Goes to Washington conference.
- Updates on the Enhancing First Response Act and the push to reclassify 911 dispatchers as first responders.
- Inspiring words from Roxy Van Gundy emphasizing that every dispatcher's voice matters, no matter where they come from.
- Recognition of Congresswoman Norma Torres, a former 911 professional, and her ongoing advocacy for emergency communications.
- Behind-the-scenes perspectives on meeting representatives, engaging in legislative efforts, and what it's like at a national public safety gathering with James.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the Pitt.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Behind-the-scenes of a special HBO Max event honoring first responders and showcasing "The Pit"
- Real-world challenges of outages in 911 centers and hospitals, and how new tech is making a difference
- The impact of AI and interoperability in public safety, saving precious seconds and supporting understaffed teams
- Candid experiences from career dispatchers, EMTs, and product innovators in the emergency services field
- How storytelling, technology, and mission-driven teams come together to improve outcomes and save lives
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 642 features Alora, director at Unacoi 911 out Tennessee.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- How Alora got started in public safety and her rapid shift from part-time to full-time dispatcher
- The reality of short dispatcher training and surviving the critical early days on the job
- Experiences handling traumatic and life-changing emergency calls
- Leading her team through the chaos of Hurricane Helene and the unexpected impact on the community
- The story of Stella, the dispatch center's emotional support dog, and the positive effect on team morale
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Gina's journey from a law enforcement family to a career in dispatch and RapidSOS
- Training challenges and early calls that shaped her perspective
- Emotional toll and mental health strategies for dispatchers
- Memorable stories—both comical and intense—that highlight the dispatch experience
- The shift to RapidSOS, technology's role in saving lives, and advice for new dispatchers
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 640 features Shannon, a 911 professional out of Virginia.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Dispatchers' experiences handling severe winter weather and long shifts
- Shannon's unique journey into dispatch and her approach to training new recruits
- Emotional challenges and the importance of closure after difficult emergency calls
- The viral "trash panda" (raccoon) liquor store incident and how it unfolded from the dispatch perspective
- Advice for staying compassionate and positive in a high-stress 911 environment
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 639 features Hannah, a 911 professional out of Florida.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
- Hannah's unconventional entry into public safety and her first intense sit-along experience
- The unique stresses, training, and teamwork required in a high-volume, multi-position dispatch center
- Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident
- The mental health impact of dispatch work and ways to seek support and closure
- Small but meaningful moments where dispatchers make a difference, like teaching someone to tie a tie in a crisis
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, "How 911 Dispatchers Actually Work."
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
- Preview of Ricardo's appearance on Business Insider's Insider channel
- Real-life 911 calls and memorable dispatcher moments
- The challenges of multitasking and triaging calls under pressure
- The emotional impact and lasting memories from the job
- Advocacy for 911 professionals and why their stories matter
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan.
Sponsored by
RapidSOS - Facebook | LinkedIn | X | Web
- Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor.
- Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center.
- The importance of teamwork, communication, and positive culture within dispatch centers.
- Emotional highlights from real emergency calls and how dispatchers support each other through critical moments.
- Powerful story of a lifesaving dispatch call coming full circle years later.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 636 features Carolyn, a 911 professional out of Texas.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
- Carolyn's unexpected start in public safety and her early experiences in dispatch.
- The significance and emotional impact of receiving the Guiding Light Award.
- Memorable calls and moments that shaped Carolyn's career and perspective.
- Major shifts in technology over the last three decades, including AI and real-time crime centers.
- Advice for new dispatchers and the importance of mental health and giving grace in the profession.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Join me for a special New Year's Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
- Milestones and growth of the Within the Trenches podcast, including over 2.4 million downloads and international reach
- Ricardo's holiday adventures and family stories, from running the Rocky Steps to visiting Centralia, PA
- Behind-the-scenes tales of working New Year's Eve shifts as a dispatcher, including humorous and challenging calls
- Personal experiences taking emergency calls involving friends, family, and even his own house
- A heartfelt tribute to Ricardo's Uncle Emmett and reflections on the importance of family, connection, and living life without regrets
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.
Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
- An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety
- The emotional impact of reuniting with past events through old dispatch records
- Funny and touching family moments, including a classic gift reveal mishap
- Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community
- How dispatchers stay resilient, create joy, and support each other during the toughest times
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
- An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety
- The emotional impact of reuniting with past events through old dispatch records
- Funny and touching family moments, including a classic gift reveal mishap
- Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community
- How dispatchers stay resilient, create joy, and support each other during the toughest times
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 633 features Meagan, a 911 professional out of Kansas.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
-
How Meagan was inspired by her family's legacy in public safety and shifted from loss prevention to dispatch.
-
The challenges and learning curves facing new dispatchers, including handling overwhelming noise and high-stress situations.
- First-hand accounts of critical incidents: from supporting officers during pursuits to dangerous situations.
- The importance of mental health, peer support, and coping mechanisms in dispatch, including emotional support animals.
- The impact of teamwork, support systems, and recognizing the wins within a tough and demanding career.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- First-hand accounts of Hope's early days as a young dispatcher and her baptism by fire
- The unique demands and life-or-death challenges of working in rural, small-town dispatch centers
- The critical impact of effective training, team culture, and mentorship in 911 centers
- Raw, emotional stories from major incidents, including the devastating effects of Hurricane Helene
- Lessons in leadership, mental health support, and advice for anyone entering or staying in emergency communications
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- What dispatchers might say if sarcasm was allowed on 911 calls
- The surprising reality behind common (and not-so-emergency) 911 calls
- Dispatchers' picks for their ultimate theme songs while putting on the headset
- Hilarious slip-ups like accidentally saying "I love you" to callers
- The must-have snacks and dream dispatch chair features every dispatcher deserves
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- The critical role of RapidSOS technology in saving lives and responding to emergencies.
- The emotional impact of high-stress calls, including life-saving successes and tragic outcomes.
- Reenactments and media attention: what it's really like to have cameras in your face after a crisis.
- The importance of closure, peer support, and healthy coping mechanisms in 911 dispatch work.
- Building strong relationships with field responders and the realities of teamwork in life-or-death situations.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.
Episode topics –
- Anthony's path from growing up around the firehouse to working 24 years in public safety and 13 years in dispatch
- The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons
- Raw stories that stuck with Anthony, from life-saving outcomes to heartbreaking losses
- How burnout, compassion, and teamwork shape dispatchers over time
- Rapid changes in 911 technology and how the role continues to evolve amidst new tools and expectations
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 628 features Janie and Nate, 911 professionals with Cass County Central Dispatch in Michigan.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- The nerve-wracking experience of being filmed for a special project at Cass County Central Dispatch and Edwardsburg Fire Department
- How Janie and Nate each found their way into dispatch and their early training struggles
- Their personal accounts of memorable first calls and surprising moments on the job
- Detailed breakdown of a life-saving crash detection incident and rapid response teamwork
- The emotional reunion between dispatchers and the accident survivor, and reflections on how dispatch changes lives
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 627 features Tipi, the Chief of Staff at the Office of Unified Communications (OUC).
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Tipi's journey from high school aspirations to Chief of Staff at the Office of Unified Communications
- Early experiences and powerful calls that shaped her public safety career
- Major differences in call types and procedures between Amtrak and Montgomery County dispatch
- The impact of ECC workplace culture on retention and employee wellness
- Actionable strategies and real examples to improve morale and build positive ECC environments
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 626 features Jim Schmidt, father of Gabby Petito, first responder, and secretary of the Gabby Petito Foundation. This is a special crossover episode with the Safety Gap podcast where I was a guest co-host with Karin Marquez, Chief Public Safety Brand Officer with RapidSOS.
Learn more about the Gabby Petito Foundation and find resources at https://gabbypetitofoundation.org. If you or someone you know is experiencing domestic violence, call 1-800-799-SAFE or text START to 88788 for help.
Learn more about the Safety Gap podcast from RapidSOS at rapidsos.com
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
RapidSOS - Facebook | LinkedIn | X | Web
Episode topics –
- Jim Schmidt's 25-year journey in public safety, including his experience as a dispatcher, EMT, firefighter, and instructor.
- The Petito family's decision to turn tragedy into advocacy by founding the Gabby Petito Foundation.
- Gaps in first responder and dispatcher training when it comes to recognizing subtle signs of domestic violence.
- How technology and cross-agency collaboration can improve outcomes for survivors.
- Actionable advice for both first responders and the public to identify, intervene, and support those affected by domestic violence.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 625 features Phillip Daniels, a 911 Administrator, and Deputy Chief of Desoto Parish Sheriff's Office in Louisiana.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
Episode topics –
- How Philip transitioned from working in an alligator farm to a lasting career in public safety
- The challenges and surprises faced when moving from patrol to dispatch
- Stories of real-life trauma, resilience, and the importance of mental wellness for first responders
- The pivotal impact of dispatcher support and peer connections during difficult calls
- Insights into the ongoing battle for 911 dispatcher reclassification and recognition in public safety
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 624 features Victoria, a 911 professional out of Texas.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
Episode topics –
- Navigating the massive APCO conference and its unique vendor hall experiences, including the mobile dispatch center "Thor" and wellness puppies
- Victoria's journey from loss prevention to 9-1-1 dispatch and her first intense calls, including a tornado emergency and a deadly accident
- The challenges and mental toll of being a new dispatcher and the expectations of perfection in the role
- Learning about ACE accreditation, protocol-based dispatching, and the importance of quality assurance
- The impact of peer support and mental health resources, how Victoria overcame trauma with EMDR therapy, and her path to becoming an academy instructor after a life-changing leadership retreat
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 623 features Mandi, a 911 professional out of Texas.
Sponsored by
INdigital - Facebook | LinkedIn | X | Web
Episode topics –
- Mandi’s journey from a small Texas town to nearly 25 years in public safety, including jumping into dispatch right out of high school
- The challenges of moving from a tiny agency to a much larger city call center
- Honest discussion about early on-the-job “training” and the growth that comes from hard calls
- Memorable and unusual calls from the field—like the elderly lady who took care of business with her shovel
- Why professional growth, stepping out of your comfort zone, and connecting with others in the industry really matter
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas.
Sponsored by
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Episode topics –
- Jennifer’s first ever experience at a national public safety conference and her takeaways
- The value of networking, vendor halls, and unexpected wellness moments (like puppy therapy!)
- Transitioning from the military to dispatch, and what it’s like jumping into the field during COVID
- Developing the crucial “dispatch ear” and navigating high-pressure calls—including those she’ll never forget
- Advice for new dispatchers and the importance of staying resilient and open-minded in a tough profession
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 621 features Brianna, a 911 professional out of Pennsylvania.
Episode topics –
- Brianna’s unconventional start in public safety and how an EMT background led to a dispatch career
- Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls
- Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality
- The evolving culture around wellness and mental health in 911 dispatch
- Brianna’s powerful personal “why” for serving in emergency communications and what she wishes she’d known at the start
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.
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Episode topics –
- The realities and challenges of starting a career in 911 dispatch decades ago
- How conference networking and volunteering can impact your career and growth
- The drastic changes in technology from paper logs to AI-assisted call management
- The importance of mental health support and culture change in emergency communications
- Memorable, high-impact calls and advice for those entering or working in the dispatch profession
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.
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Episode topics –
- Charles' path from chef and EMT to emergency dispatcher
- Translating soft skills and multitasking from the kitchen to the comms center
- The intensity and training required to handle life-and-death calls
- Handling emotional impact, tough calls, and support systems in dispatch
- Key advice for new dispatchers and lessons learned from five years in the trenches
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.
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Episode topics –
- How Morgan’s early experiences shaped her passion for EMS and dispatch
- The realities of dispatcher training, including unforgettable first calls
- The importance of mentorship and building a supportive team culture
- Dealing with trauma, burnout, and staying resilient in public safety
- Advice for future dispatchers and changing the culture for the next generation
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.
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Episode topics –
- Transitioning from the car business to emergency dispatch after a personal tragedy
- Navigating the overwhelm and training process as a complete newcomer
- First experiences on the dispatch floor, from multi-screen chaos to working holidays
- The realities of call volume, multitasking, and unexpected emotional calls
- Support systems and honest discussions about mental health and closure for dispatchers
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 616 features Sydney, a 911 professional with NWECC out of Texas.
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Episode topics –
- Why Texas heat makes summer calls to 911 so unpredictable
- What it’s really like starting a dispatch career with zero experience
- How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job
- The mental and emotional hurdles that come with helping people on their worst days
- Advice every new dispatcher should hear about surviving—and thriving—in the profession
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 615 features Chief Manoushagian of NWECC in Texas.
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Episode topics –
- Chief Manoushagian’s start in public safety as a dispatcher and his early struggles
- The transition from dispatch to police officer and the impact of military service
- Learning from failure and the importance of resilience in emergency communications
- Building stronger relationships and understanding between dispatchers and field officers
- Advice on leadership, authenticity, and staying true to yourself in law enforcement
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Episode topics –
- The history and eerie reputation of the Chagrin Valley Dispatch complex
- Karla’s accidental entry into public safety and how her hairstylist background helps on the job
- True stories from Karla’s early days at a single-seat dispatch center, including high-pressure calls and department challenges
- Navigating career growth, overcoming fears, and the shift to regional dispatching
- Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Episode topics –
- Jen’s path from criminal justice student to finding a lasting career in dispatch.
- The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.
- Real stories about adapting to regionalized dispatch operations and handling high-stress situations.
- Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments.
- Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.
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Episode topics –
- Lani’s unique journey from caring for police K9s to answering life-changing emergency calls
- The biggest challenges and lessons of 911 call taker training
- How previous customer service experience prepped Lani for high-stress calls
- Personal stories from the front lines, including handling officer emergencies and emotional calls
- The importance of support, mentorship, and mental health resources for dispatchers
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC.
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Episode topics –
- Emma’s deep-rooted family history in law enforcement and public safety
- Honest reflections on the challenges and unique support of being raised in a first responder household
- Transitioning from a paramedic dream to a career in dispatch due to unexpected health issues
- Navigating the hiring, orientation, and training process at the Henderson County Sheriff’s Office
- Advice for newcomers and personal takeaways after ten months behind the headset
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC.
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Episode topics –
- How Ginny was inspired from a young age to serve her community and what led her to a career in dispatch.
- The intense learning curve and initial shocks of her early days on the job.
- The importance of empathy, intuition, and the “human connection” in crisis situations.
- Changes in training culture, mental health support, and why peer support matters more than ever.
- Ginny’s best advice for new dispatchers and her reflections on what she wishes she’d known at the start.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.
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Episode topics –
- How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch.
- Her honest account of struggling with work culture, lack of support, and the challenges of not fitting in.
- The process and impact of winning the prestigious Gold Line Scholarship and what it meant to her professionally and personally.
- Powerful stories from Tiffany’s first year as a dispatcher, including calls that left a lasting emotional mark.
- The importance of seeking support, building healthy work environments, and not waiting for permission to put yourself first.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.
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Episode topics –
- Emily’s unique work schedule and the infamous Dupont shift explained
- Her journey from retail to public safety and what drew her to dispatch
- The importance of support systems both at home and in the workplace
- Memorable and bizarre calls—from pet monkeys and smart criminals to life-and-death emergencies
- How dispatch changes you, coping mechanisms, and advice for newcomers in the field
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.
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Episode topics –
- How Michelle stumbled into dispatch work during college and why it stuck with her
- The impact of working high-stress 911 calls and handling traumatic incidents
- Balancing personal wellness with the demands of public safety and learning to set boundaries
- The evolution of peer support and mental health resources for dispatchers over the years
- What Michelle wishes she could tell her younger self about identity, self-worth, and life outside the headset
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.
Episode topics –
- Desiree’s journey from curious high school grad to experienced 911 dispatcher
- The intimidating and unique environment of a dispatch center
- Handling tough calls, including life-or-death moments and emotional aftermath
- How public safety work changes you as a person—both toughening and teaching compassion
- Desiree’s advice to her younger self about resilience and standing strong in the face of adversity
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.
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Episode topics –
- What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time
- The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking
- Emotional impact and coping with difficult calls, especially those involving children
- The importance of peer support and teamwork within dispatch centers
- Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.
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Episode topics –
- Emily's journey from a business management job during COVID to becoming a 911 dispatcher
- The challenges and surprises of training and taking her first emergency calls
- High-intensity moments, including chases and memorable calls that stick with her
- The emotional toll—and fulfillment—of working in emergency communications
- Advice Emily would give to her past self and why she can’t imagine doing anything else
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.
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Episode topics –
- Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff
- The excitement, challenge, and camaraderie that fuels a career in public safety
- Memorable and impactful calls that shaped his career
- The vital role dispatchers play on the front lines of emergency response
- Sheriff Griffin’s straightforward advice to those starting out in public safety
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 602 features Hunter, a 911 Professional out of South Carolina.
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Episode topics –
- Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path
- The transition from field responder to 911 dispatcher, and the differences between working on scene and behind the headset
- Memorable and difficult calls, including the impact of traumatic incidents and how they affect mental health
- Insights into training, working with small teams, and adapting to the high demands of dispatch centers
- The importance of personal growth, finding balance outside of work, and advice for those new to public safety
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.
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Episode topics –
- How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic
- What it's really like to walk into a dispatch center for the first time and train as a new hire
- The critical role of de-escalation and giving lifesaving instructions over the phone
- Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls
- Why Rain became a CTO and her approach to training the next generation of emergency communicators
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.
Episode topics –
- The origins of Within the Trenches and Ricardo’s dispatch career
- Memorable stories and calls that shaped the podcast
- Behind-the-scenes of launching the podcast and early challenges with audio and content
- The evolution of the show, including the #IAM911 movement and Imagine Listening
- What’s next for the podcast and how the community can get involved
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.
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Episode topics –
- Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher
- Handling overwhelming call volumes and life-or-death situations during Hurricane Helene
- The emotional impact of difficult calls and the importance of peer support and self-care
- Adapting to chaos, including technology breakdowns and working without contact from family
- Moments of hope: community support, the power of kind words, and the road to recovery
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC .
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Episode topics –
- Stephanie's 18 years of experience in public safety.
- The unprecedented challenges of Hurricane Helene in Henderson County.
- The difficulties faced by 911 dispatchers, including increased call volume and lack of resources.
- The emotional toll on public safety workers as they tried to help their community.
- Positive outcomes and improved camaraderie among the team post-crisis.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications.
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Episode topics –
- Stephen shares his journey into public safety and how he started as a junior firefighter at the age of 16.
- The transition from EMS to corrections and eventually into dispatch.
- Importance of good training and support system for new hires in dispatch.
- Discussions on how public safety professions can affect personal relationships and parenting.
- The significance of talking about mental health and wellness in this profession.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 596 features Chase, a 911 professional out of Ohio.
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Episode topics –
- Introduction to Chase's unexpected entry into the public safety field.
- Challenges of being a 19-year-old working alone in a jail.
- Chase's transition from aspiring police officer to passionate dispatcher.
- The significance of having a strong support system in 911 dispatch.
- Reflections on how the profession impacts personal growth and emotional resilience.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 595 features Daylan, a center manager at Brazoria County, TX.
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Episode topics –
- Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning.
- The challenges and triumphs of her early days in dispatch, including unforgettable calls that tested her resilience.
- Her experiences with domestic violence calls and the importance of empathy in 911 dispatching.
- The intersection of career growth and personal faith, and how it has guided Daylan's journey.
- Sharing stories to inspire and support peers, enhancing the culture and care within the dispatch community.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author.
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Episode topics –
- AK's transition from law enforcement to becoming a wellness specialist.
- The critical moments in law enforcement that shaped her journey.
- The importance of mental health resources and recognizing burnout.
- AK's current work in coaching, speaking, and spreading awareness about wellness.
- Her debut book, "Beat the Burnout," and its impact on frontline workers.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC.
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Episode topics –
- Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter
- The emotional challenges and support systems in place for dispatchers handling traumatic calls
- Insightful anecdotes from ride-alongs and unexpected 911 call situations
- How dispatchers decompress and manage stress with personal coping strategies
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC.
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Episode topics –
- The impact of different shift hours on dispatchers' personal lives.
- The importance of community programs like the CARE team in supporting frequent callers.
- How previous careers in public service prepared Maddie and Casey for dispatch work.
- Navigating the lack of closure and dealing with emergency calls.
- The humor and humaneness behind dispatch, featuring lighter moments mixed in with chaos.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC.
Episode topics –
- Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits.
- Understand the evolving culture in 911 centers and the importance of a supportive work environment.
- Hear about Courtnie's journey into public safety and the experiences that have shaped her career.
- Learn about impactful calls and how they influence dispatchers' growth and resilience.
- Explore the significance of mental health awareness and the changing dynamics in the field.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California.
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Episode topics –
- Kasey Young's journey and 17 years of public safety experience
- Transitioning a crisis-laden center into a thriving 911 dispatch system
- The cultural shifts and changes undertaken at Stanislaus Regional 911
- The recent public hearing incident and its impact on dispatchers
- Advocacy for reclassification and recognition of 911 professionals
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 589 features Ryan, a 911 Professional, and Industry Partner with Mindbase with special guests, his parents Ronnie and Carla out of North Carolina.
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Episode topics –
- Early influences on Ryan and his brother Tyler's interest in public safety
- The role of family support when facing the challenges of a first responder career
- Ryans' moving recount of his experiences with his late wife, Kayla
- The overwhelming support from the community during Kayla's illness and after her passing
- Valuable advice for families of first responders on offering support and understanding
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 588 features Angela, a 911 Professional out of New Hanover County 911, NC.
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Episode topics –
- Angela's introduction to the dispatch field and the unexpected surprises along the way
- The importance of mental health and wellness for dispatchers
- Angela's experiences with medical calls and their emotional impact
- Advice to new hires on maintaining mental health and seeking support
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 587 features Shana, a 911 Professional out of Massachusetts.
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Episode topics –
- Transitioning from a towing company dispatcher to 911 dispatcher
- Facing the emotional challenges and responsibilities of the job
- Handling a traumatic personal experience while on duty
- The significance of mental health and self-care in high-stress professions
- The role of community and support in overcoming personal and professional hurdles
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts .
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Episode topics –
- Jenny’s journey from being an EMT to a 911 dispatcher
- Navigating the challenges of training and early calls
- The impact of the COVID-19 pandemic on her dispatch work
- Dealing with intense and emotional 911 calls
- Her transformative experience at a professional development ranch
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 585 features Donna, a 911 Professional at Travis County Sheriff's Office out of Austin, TX.
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Episode topics –
- Challenges and surprises of starting in public safety
- Donna's transformative experience at a unique leadership training event
- Early career stories, including memorable calls and interactions
- The impact and bond of working in a small county sheriff's office
- Reflections and advice for those starting their journey in public safety
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 584 features Scottie, a 911 Professional at Cumberland County Regional Communications, Maine.
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Episode topics –
- The importance of networking in public safety
- The memorable transition from an EMT to a 911 dispatcher
- A harrowing call involving an allergic reaction and quick police response
- The lasting impact of the job on personal life and mental health
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 583 features Tenisha, a 911 Professional at Cumberland County Regional Communications, Maine.
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Episode topics –
- The initial surprises and challenges of being a fresh 911 dispatcher
- Transitioning from customer service to public safety
- Memorable and intense calls within her first weeks
- Advice for those considering a career in dispatch
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA.
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Episode topics –
- Desmond talks about his unexpected entry into 911 dispatching
- The challenges and changes in the hiring and training process over the past 10 years
- Memorable and impactful calls Desmond has handled
- The importance of community and peer support in 911 services
- Desmond reflects on what he's learned and how the profession has shaped him
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 581 features Emily, a CTO at Cobb County 911 out of GA.
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Episode topics –
- Emily's initial reluctance to disclose her hearing aids and how she overcame it
- The importance of supportive colleagues and genuine leadership
- Emily's emotional experience with using hearing aids for the first time
- Significance of addressing personal and mental health challenges in the workplace
- Strategies for better self-care and maintaining a healthy work-life balance
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 580 features Kathy and Jason Lott with the Thin Gold Line Foundation.
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Find out more about the Thin Gold Line Foundation - Web
Episode topics –
- Jason’s traumatic first call and its long-lasting impacts
- Coping with critical incidents and lack of immediate support
- Kathy and Jason’s journey through severe health challenges and misdiagnoses
- The founding of the Thin Gold Line Foundation to aid dispatchers
- Advocacy for recognizing dispatchers as first responders and improving mental health resources
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinnamon Reiheld, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, and myself, Ricardo. This session was part of the Dare to be Great virtual event that took place from December 9 through 13th, 2024.
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Episode topics –
- Strategies for maintaining identity and support post-dispatch service
- Emotional and psychological impacts of transitioning out of dispatch roles
- Rethinking traditional practices and fostering inclusivity in social gatherings
- Importance of community and connectivity among current and former 911 workers
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA.
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Episode topics –
- Kate's emergency response experience and the evolution of technology
- Emotional toll of dispatch work and Kate's background with Homeland Security
- Importance of understanding personal strengths and finding the right role
- Kate's transition to Cobb County 911 and her motivation driven by past tragedies
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA.
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Episode topics –
- Real-life experiences from Kysheem’s first emergency calls
- Comparison of phone and radio roles in emergency communications
- Detailed overview of the extensive training process for dispatchers
- Importance of staying composed and understanding subtle communication cues in 911
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 576 features Madison, an Emergency Communications Officer 2 and Training Officer 1, at Cobb County 911 out of GA.
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Episode topics –
- The emotional impact of losing a colleague and the role of peer support
- The reality versus perception of emergency calls
- The use of dark humor in coping with job-related stress
- The importance of teamwork and shared understanding among colleagues
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 575 features Theresa, a CTO at Cobb County 911 out of GA.
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Episode topics –
- Theresa shares her innovative community outreach using reptiles to engage the public
- The importance of understanding personality types in communication and teamwork
- Unique dispatch operations using reindeer names during the holiday season
- Information on how you can participate in educational and humorous emergency service presentations
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 574 features Lindsey, a supervisor in the Employment Relations Unit at Cobb County 911 out of GA.
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Episode topics –
- Lindsey's transition from EMS to fire rescue and then to police dispatch
- Differences in protocols and communication styles between fire, EMS, and police departments
- Intense relief and euphoria from successfully resolving challenging calls
- Memorable and unusual call scenarios, including 'Florida man' incidents and a call involving an emu
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 573 features Jazmine, a Systems Analyst at Cobb County 911 out of GA.
Episode topics –
- Jazmine’s journey from aspiring police officer to systems analyst
- The importance of training and multitasking in dispatch roles
- Handling emotional and high-stakes 911 calls
- Advancements in dispatch technology, including location accuracy and video capabilities
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 572 features Suzanne Carlsen-Skunca, 911 Professional, Owner of Finding Your Path Coaching out of Canada.
Episode topics –
- Suzanne's first robbery call and diverse experience in emergency dispatch
- Different shift patterns and their impacts on her well-being
- Personal challenges and the significance of mental health care
- A memorable industrial fire call leading to a PTSD diagnosis
- Career transitions, coaching work, and resilience in first responders
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 571 is an Open Mic session recorded in North Carolina. The stories come from all over the state.
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Episode topics –
- Funny Open Mic stories
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 570 is an Imagine Listening session recorded in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
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Episode topics –
-
IAM911 stories
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 569 is an Open Mic session recorded in Washington DC during the NAVIGATOR conference. The stories come from all over the country.
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Episode topics –
- Funny Open Mic stories
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 568 is an Imagine Listening session recorded at the 2024 NAVIGATOR conference in Washington DC. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 567 is an Open Mic session recorded in North Carolina. The stories come from all over the state.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Funny Open Mic stories
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 566 is an Imagine Listening session recorded in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 565 is an Open Mic session recorded in North Carolina.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic (funny & outrageous) stories
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 564 is an Imagine Listening session recorded at Burke County 911 in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 563 features Christa, a 911 professional and Industry Partner out of Michigan.
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Episode topics –
- Struggles with the emotional toll of being a dispatcher and bringing work home
- The decision to step down from dispatch and feelings of guilt
- Her new podcast "Open Your Ears" focuses on single parenting and diverse family situations
- Emotional experiences handling extreme calls, including shootings and a house explosion
- Advice for current and former dispatchers on managing emotions and transitioning out of the profession
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 562 features a special look at National #IAM911 Day, the birth of the #IAM911 Movement, and much more from a LIVE Open Mic broadcast.
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Episode topics –
- The powerful "Imagine Listening" sessions and their evolution into a podcast and book series
- The impactful #IAM911 movement and its role in peer support and public education
- Ricardo's personal journey and inspiration behind his work
- Special performance by Bailey Johnson and insights on the 911 dispatch experience
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 561 features Elizabeth, an author, and a retired 911 professional.
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Episode topics –
- The emotional toll of handling traumatic calls
- The role of peer support and stress management in her department
- Challenges of working with outdated technology in the 1990s dispatch center
- Transitioning from work to retirement and pursuing creative projects
- The importance of seeking culturally competent mental health support
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 560 features Brandon, a 911 Professional from a Regional Emergency Communications Center in western Massachusetts.
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Episode topics –
- Brandon recounts a severe car accident that resulted in a challenging recovery
- The transition from security to public safety and what drew him to 911 dispatch
- Unusual and disturbing 911 calls, including domestic disputes and bizarre incidents
- The impact of mental health on dispatchers and the importance of seeking therapy
- Reflections on the deep connections formed in dispatch and the fulfillment of helping others
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 559 features Julie, a Senior Level 3 Dispatcher, with St. George Communications Center, Utah.
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Episode topics –
- Julie's transition from nursing school to a career in law enforcement and dispatching
- The unique traits and skillset required for the demanding role of a 911 professional
- Navigating the challenges of the COVID-19 pandemic and its impact on the work culture
- The importance of effective leadership, training programs, and a positive work environment
- Bridging the gap between seasoned and new dispatchers to foster a supportive industry culture
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 558 features Robin, the owner of CrisisIQ.
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Episode topics –
- Robin's unique journey from communications to becoming a trainer and supervisor in dispatch
- The innovative training techniques she developed and implemented at her agency
- An emotionally challenging first call and the importance of caller management
- Robin's advice on the significance of work-life balance and avoiding burnout
- Insight into Robin's company, CrisisIQ, and its tailored training programs
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 557 features Marlene, an Emergency Specialist - 1 with Aurora 911 out of Colorado.
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Episode topics –
- Marlene recounts the emotional impact of a call involving a mother accidentally running over her one-year-old baby
- The struggles of translating and dealing with medical and fire emergencies
- Navigating the complexities of revealing their identities while handling calls
- Marlene's transition to working in public safety and her initial challenges
- The importance of managing stress and maintaining passion for the job
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 556 features Joey, a Professional Development Specialist with Aurora 911 out of Colorado.
Episode topics –
- Joey's path to joining the public safety field and his personal connection to 911 dispatching
- The emotional and professional challenges faced during initial training and first emergency calls
- The unique structure and supportive culture at Aurora 911, including professional development roles
- Benefits and amenities provided to dispatchers, such as ergonomic workstations and a free coffee machine
- Advice for new dispatchers on trusting the process and overcoming self-doubt
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 555 features a conversation from the Dispatcher’s Roundtable - Round 41 on leadership and the transformational experience of the Leadership Training event at the Mayan Ranch hosted by the 360 Dispatcher.
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Episode topics –
- Tyler's emotional performance and conversation about Kari's law
- Corinne's reflections on her eye-opening ranch experience
- Joe Serio's insights on personal growth and facing challenges
- Terrie's heartfelt account of overcoming skepticism and emotional breakthroughs
- Juliet's journey from shy dispatcher to confident public speaker and marathon runner
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado.
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Episode topics –
- Mario's initial interest in being an EMT and the shift to 911 dispatching
- Challenges and adrenaline rush of early days in dispatch
- The impact of working on high-stress calls
- Memorable and haunting calls in dispatch
- Tips and advice for new dispatchers from Mario's six years of experience
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado.
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Episode topics –
- Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher
- The importance of being human and adaptable in the ever-evolving field of dispatching
- Transitioning careers from dispatching to management and the associated challenges
- Pam’s insights on the role and selection of chaplains for first responders
- Holistic wellness practices and the significance of spirituality in supporting dispatchers and their families
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado.
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Episode topics –
- Reyna's journey into public safety and criminal justice
- The challenges of working early morning shifts
- Handling emotionally intense 911 calls
- The complexity of translating emergency calls
- Unexpected moments with family members calling in emergencies
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch.
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Learn more about FirstWatch - Web
Episode topics –
- The importance of standardized questions and procedures in dispatching.
- Personal stories of challenging calls and their emotional impact.
- How First Watch software aids dispatch centers by automating tasks and analyzing call data.
- The significance of accreditation as a center of excellence in emergency dispatch.
- Strategies for maintaining professional boundaries and fostering trust within dispatch teams.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah.
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Episode topics –
- Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored
- The importance of staying calm and compassionate in high-pressure situations is highlighted
- Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher
- She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies
- Jenessa recounts performing CPR on a collapsed man during a 5k race
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 549 features Jonathan, TC CTO, with Johnston County, NC.
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Episode topics –
- The emotional toll of a significant 911 call that changed Jonathan's perspective
- The importance of supportive family and coworkers in dispatch work
- Navigating the transition between different dispatch roles
- The intensity and unpredictability of dispatch work
- The journey of personal growth and leaving a positive legacy in the field
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Child's tragic passing and creation of a memorial room
- Emotional toll of handling a call about a deceased 13-year-old
- Saving a 17-day-old baby who wasn't breathing
- Encountering a hysterical caller after a suicide attempt
- Dealing with the trauma of officers being shot at a domestic violence scene
As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA.
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Episode topics –
- How Cat's unexpected journey into public safety began and her initial impressions of the dispatcher's role.
- The rigorous hiring process for 911 dispatchers and what it takes to become a certified training officer.
- The emotional ride of taking life-altering emergency calls and the coping mechanisms dispatchers use.
- Cat's harrowing experience with a suicidal caller and the profound impact it had on her.
As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur.
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Episode topics –
- Lauren's path into public safety and overcoming initial setbacks.
- The intense training process and demands of a 911 dispatcher.
- Emotional and impactful experiences of life-saving calls.
- The importance of sharing stories and celebrating wins in a demanding job.
As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts.
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Episode topics –
- Explore Jeff Hastings’ journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires.
- Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that impacted him.
- Hear about the transformative power of networking events and training programs in Texas that helped Jeff overcome personal fears and embrace professional speaking.
- Understand the importance of mental health support in dispatch roles, as discussed by Jeff and Ricardo, highlighting sessions that aid in processing traumatic experiences.
As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 544 features Stephanie, a 911 Professional out of Georgia.
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Episode topics –
- Discover Stephanie’s journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher.
- Learn about the challenges and emotional toll of handling emergency calls, including a life-saving moment during a CPR call.
- Explore the evolution of emergency dispatch technology from flip cards to electronic tablets, and the skills required to succeed in this high-stress environment.
- Hear about the unique "dispatch ear" and how dispatchers manage the intense multitasking of listening, typing, and processing critical information.
- Discussion on the importance of support and coping mechanisms within the dispatch center to handle the psychological stress of the job.
As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line."
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Now and then there is a snag and that’s life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about Lives on the Line and its availability as soon as it is ready. Head over to Lea’s website for more information on her book, “Lives on the Line.”
Lives on the Line | Website
Episode topics –
- Lea's 911 story
- Discover how Lea's leap into dispatching led to a transformative career and inspired her book, "Lives on the Line".
- Learn about the intense training and personal growth experienced by 911 dispatchers, including Lea's own story of validation during a harrowing school shooting incident.
- Explore the emotional journey and therapeutic nature of writing as Lea talks about her emotional process in penning her experiences.
- Understand the impact and personal transformations faced by those in the 911 profession through Lea's perspective.
As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series out of Johnston County 911.
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Episode topics –
- Answering 911 Calls: The Emotional Rollercoaster of a Dispatcher's Job
- The Power of Self-Care: Personal Story and Professional Insight
- The Importance of Recognition for 911 Professionals: Celebrating their Essential Role
- and more
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of Johnston County 911.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Technology Boosts Safety: Tracking Callers for Better Help
- The Importance of Compassion in Customer Service: How Being Human Can Lead to Success
- The Importance of Leadership and Support in Building a Successful Community
- and more
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Kristen's 911 story
- HR with Lorenda
- Lynda’s 911 story
- and more
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher.
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Episode topics –
- Kris's 911 story
- The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them.
- Training complexities in 911 dispatch and the personal growth that comes from facing such stress-inducing experiences.
- Relatable anecdotes from Kris's early days of taking calls, including mishaps and the unique multitasking demands of the job.
- Kris and Ricardo's perspectives on the importance of supportive training and the process of becoming competent and confident dispatchers.
- The impactful stories of struggles and career transitions, highlighting the deep emotional bonds formed in the dispatch community and the continuous endeavor to give back and support the profession.
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois.
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Episode topics –
- Katie's 911 story
- How a background in special education equipped her to handle intense emergency calls involving children with autism
- Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation
- Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations
- Explore the misconceptions about the dispatch profession and the critical 24/7 commitment it requires, including emotional challenges and the need for quick, accurate information
- Hear Katie's advice for anyone considering a career in dispatch and why recognizing dispatchers as integral parts of the first responder system is essential
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado.
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Episode topics –
- Brad's 911 story
- How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations
- The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry
- Tackling the cultural shift in emergency dispatch centers towards a supportive environment and the critical role of mentorship
- The life-altering experiences of a dispatcher, highlighting the significance of dedication and the deep impact of emergency calls
- Brad's insights into the future of dispatching with new technologies, simplifying processes, and overcoming fears to innovate and save lives
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho.
Episode topics –
- Katherine's 911 story
- Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child
- The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals
- Insights into the rigorous training process for dispatchers and the continuous learning curve in high-stress situations
- How personal experiences and the nature of the job influence parenting and daily life perspectives
- A discussion on the professional and personal victories that come with being on the front lines of emergency response
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California.
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Episode topics –
- Ashley's 911 story
- Greg's 911 story
- Trusting your instincts
- Connecting communities
- How TikTok brought us together
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT.
Episode topics –
- Deb recounts her journey in dispatch, including her ability to thrive with ADHD and the contrast in training environments across different agencies.
- The episode delves into the common misconceptions about dispatch work, the diverse nature of calls handled, and the importance of transparency and accountability in public safety.
- Learn about the emotional and family impacts of shift work in dispatch, Deb's transition to becoming a clinician, and how her dispatch experience enhances her therapy practice.
- Ricardo and Deb discuss the significance of recognizing individual strengths in a dispatch setting and the challenges of communication and morale within public safety centers.
- The conversation also covers the serious topic of addressing suicidal thoughts within the profession and the value of seeking appropriate therapeutic support.
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana.
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Episode topics –
- Discover what lies beyond the emergency communications center - dispatchers' diverse responsibilities and the importance of self-care routines.
- Learn how dispatchers like Ashley cope with the immense stress and emotional toll of the job, and why seeking help is a sign of strength.
- Explore the misconceptions the public has about dispatchers compared to their often dramatized Hollywood counterparts.
- Gain valuable insights as Ashley shares her personal journey and pivotal moments from her 10 years in emergency dispatch.
- Hear about the impact of technology on emergency response operations and the significance of including dispatchers in tech-related decisions.
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response.
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Episode topics –
- Her journey into public safety and the unexpected path that led her to dispatching.
- The importance of workplace culture and strategies to cultivate a positive environment.
- How the dispatch center prepares and trains to handle emergencies and prioritize mental wellness.
- The significance of public education and humanizing the voice within the 911 dispatch center.
- Reflecting on her career and the gratitude she holds for the experiences that have shaped her leadership.
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI.
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Episode topics –
- Rich's 9-1-1 story
- Dynamic transformation of emergency dispatch technology
- Integrating military police background into dispatch
- Intense mental health challenges that dispatchers face
- And more
As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI.
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Episode topics –
- Libby's 9-1-1 story
- The Challenges and Memories of a Dispatcher in a Public Safety Family
- The Hardest Decision Ever
- Working with Your Parents
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 529 features Sondra Wesley, ECC Education Manager with Prepared.
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Episode topics –
- Sondra's 9-1-1 story
- Unforgettable rescues
- Life lessons for dispatchers
- Revolutionizing dispatch centers
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 528 features Reese, 9-1-1 Communications Officer, Defiance County Sheriff's Office, OH.
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Episode topics –
- Reese's 9-1-1 story
- The importance of knowing your location
- Heartbreaking 9-1-1 calls
- Calls that are meant for us
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 527 features Hannah, CTO w/Jacksonville Sheriff's Officer, FL.
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Episode topics –
- Hannah's 9-1-1 story
- Heartbreaking police chase tragedy
- Life-saving moments
- Emotional turmoil and Covid
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 526 features Rhianna, Training Supervisor, and Peer Support Lead with Salt Lake Valley Communications Center.
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Episode topics –
- Rhianna's 9-1-1 story
- Overcoming insecurities in training
- Life-changing career shift
- Passionate journey of teaching
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 525 features Open Mic stories from the Imagine Listening session at the 2023 Arkansas APCO/NENA Conference.
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Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 524 features #IAM911 stories from the Imagine Listening session at the 2023 Arkansas APCO/NENA Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 523 features a special Christmas Open Mic LIVE episode with Ricardo and Dawn Shumway.
Purchase your copy of Imagine Listening on Amazon
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- 50 Shades of Chicken
- Christmas in Dispatch
- Creepy Christmas break-in
- 12 Days of Christmas: Dispatch Edition
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 522 features a book reading of Imagine Listening - Your worst day is our everyday by its Author, Ricardo Martinez II.
Purchase your copy of Imagine Listening on Amazon
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Burnout/struggle in dispatch
- Birth of the #IAM911 Movement
- Imagine Listening Book reading
- Behind the scenes and more
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 521 features Desiree, CTO, and Telecommunicator III out of Bentonville PD, Arkansas.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Desiree's 9-1-1 story
- Life changing moments
- First day of training
- Life Lessons
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 520 features Jeremie Meyer, RPL, Public Safety Communications Leader.
Episode topics –
- Jeremie's 9-1-1 story
- Life lessons from a public safety career
- ADHD and Work
- The importance of recognition
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 519 features Open Mic stories from the Imagine Listening session at the 2023 Oklahoma Public Safety Conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 518 features #IAM911 stories from the Imagine Listening session at the 2023 Oklahoma Public Safety Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 517 features spooky and creepy stories that were submitted for the Halloween episode of Open Mic Live.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Spooky public safety stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 516 features Open Mic stories from the Imagine Listening session at the 2023 Indiana 911 Professionals Conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 515 features #IAM911 stories from the Imagine Listening session at the 2023 Indiana 911 Professionals Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 514 features Josephine Rios, Communications Operator 3 out of an agency in South Florida, and Founder of Latinas of 911.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Make sure to check out our guest below!
Latinas of 911 - Facebook | Instagram | LinkedIn | Web
Episode topics –
- Josephine's 9-1-1 story
- Overwhelming beginnings
- A rollercoaster of change
- "It's intimidating to go in there"
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 513 features Open Mic stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 512 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 511 features Open Mic stories from the 2023 Ohio Mini Conference Imagine Listening session.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 510 features #IAM911 stories from the 2023 Ohio Mini Conference Imagine Listening session. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics – * #IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 509 features Jennifer, Master Telecommunicator with Polk County Sheriff's Office, FL.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Jennifer's 9-1-1 story
- The importance of mental health in 9-1-1
- The power of friendships
- Life-saving connection
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 508 is a special Open Mic Live broadcast episode where we celebrate national #IAM911 day; the 7th anniversary of the birth of the #IAM911 Movement.
Episode topics –
- How the #IAM911 Movement started
- A Stranger Things trigger
- Imagine Listening
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 507 features Megan, Senior Telecommunicator, Havelock PD out of North Carolina.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Megan's 9-1-1 story
- Surviving Hurricane Florence
- The Power of Talking
- Letting Go: An Alligator Lasso
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 506 features Nicole Ford. This episode is a reissue of episode 305 and was recorded live from the 2020 NENA SBP Conference in Austin, Texas.
WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Nicole’s 9-1-1 story
- The Boston Marathon Bombing
- The call that broke Nicole
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 505 features Dr. Angela Johnson, 911 dispatch supervisor and Licensed Professional Counselor.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Contact Dr. Angela Johnson for more on her study at ajohn209@odu.edu
Episode topics –
- Angela's public safety recap
- The love and struggles of dispatchers
- The damaging side of vivid imagery
- The emotional toll of traumatic calls
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 504 features Sarah, a Police Officer near Atlanta, Georgia.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Sarah's public safety story
- The bond of first responders
- I did everything I could but it wasn't enough
- One officer's crash story
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 503 features Debby, 911 dispatcher with Ada County Sheriff's Department out of Idaho.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Debby's 9-1-1 story
- The power of camaraderie
- Heart-stopping emergency calls
- Tragedy and empathy
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 502 features Sheriff Grady Judd of the Polk County Sheriff's Office in Florida.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Sheriff Grady Judd's public safety story
- Polk County Sheriff starts at 18 years old
- The Power of 911 Professionals
- The Importance of Supporting First Responders
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 501 features Hannah, Dispatcher on Demand and Policy Writer with Moetivations.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Hannah's public safety story
- The Moment I knew
- The Challenges of Working During Protests
- Being Young and Respected
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is a milestone episode 500 and was recorded with a live audience at the Mayan Ranch during the leadership summit put on by the 360 Dispatcher and at the 2023 National NENA conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is a special bonus Imagine Listening episode that was recorded with a LIVE audience at the 2023 National NENA conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 499 features a live Open Mic session. In this episode we share tips on dealing with hard calls and end with some funny 9-1-1 stories in the news.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Coming in at a zero
- How to deal with the loss of a child over a 9-1-1 call
- Effing South Carolina
- It’s cheeky
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 498 features Stephanie, a Sergeant with Henderson County Sheriff's Office, NC.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Stephanie's public safety story
- The Unpredictability of Dispatch Work
- Closure: Meeting a caller after helping them escape their burning home
- DISCOVER: Starting Out
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 497 features Bridget, Attorney, former deputy sheriff, and Founder of Lady Law Shield.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Bridget's public safety story
- Life changes and personal growth
- First Day on the Job as a Police Officer
- Standing up for yourself in public safety career
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 496 features Kate, Paramedic, artist, and upcoming author and mom extraordinaire, out of New Jersey.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Learn more about Kate and her Modern Day Rosies project here.
Episode topics –
- Kate's 9-1-1 story
- EMTs: The Constant Go-ing
- Attracting High-Intensity Medical Situations
- Art Therapy to Cope with Stress
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 495 features Carrie, Emergency Communications Specialist 1/CTO/Q, with Johnson County Emergency Communications, KS.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Carrie's 9-1-1 story
- "If this job changes me, tell me"
- With them during their best and worst
- Overcoming fear of change and growth in a challenging job
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 494 features Mary, 9-1-1 Call taker, Communications Shift Lead, Chief Training Officer, Huntsville-Madison county 911, AL.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Mary's 9-1-1 story
- That first emergency call
- Handling suicide calls as a dispatcher
- Chasing down escaped inmates while pregnant
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Imagine your brother, wanting to kill himself. Imagine. Handing him a gun to show him how crazy the thought of it sounds. He takes that gun, and shoots himself in the head. In front of you. Now imagine you're 911 listening to the aftermath of a tragic mistake. This is what it is like, within the trenches of 911. Tune in each week to follow the journey of 911 dispatchers as they save lives and face unimaginable challenges. Within the Trenches podcast will share, heart-wrenching calls, heroic rescues, and expert interviews. This is your behind-the-scenes look at emergency dispatch, you won't want to miss a single episode. Subscribe now and start listening wherever you listen to your podcasts!
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 493 features Deborah, dispatch supervisor with Lakeway PD, Texas.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Deborah's 9-1-1 story
- The overwhelming experience of starting as a 911 dispatcher
- The importance of training and support in dispatch
- Career reflection and advice
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 492 is a LIVE Open Mic episode that was broadcasted at the 2023 NAVIGATOR conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Pulled over - "You have a cell and a pager?"
- Smart Criminal/Dumb Criminal
- Stealing $100+ worth of meat
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 491 features Open Mic stories from the Imagine Listening session at the 2023 Texas Public Safety conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 490 features #IAM911 stories from the Imagine Listening session at the 2023 Texas Public Safety conference.
WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. WHAT YOU ARE ABOUT TO LISTEN TO COULD BE A TRIGGER.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 489 features Audra, Public Safety Telecommunicator with St. Clair County Sheriff's Department.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Audra's 9-1-1 story
- From health care to dispatch
- Some calls are meant for us
- My toys are missing
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 488 features Brooke, Communications Officer with Saluda County Sheriff's Office, SC.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Brooke's 9-1-1 story
- A literal cradle to the save
- The first call
- Knowing you've done all you can
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 487 features Emily, CTO with Cobb County 911, GA.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Emily's 9-1-1 story
- A family of service
- I fell into dispatch, literally
- A loss and restoration of hearing
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 486 features Deborah, Retired 9-1-1 professional out of El dorado SO, California.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Deborah's 9-1-1 story
- From fashion to service life
- Retiring after 30 years in dispatch
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 485 features Elizabeth Mills, Telecommunications Officer, Hendricks County, IN.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Elizabeth's 9-1-1 story
- From rental cars to dispatch
- First day on phones equals a tanker explosion
- Calls that help solidify our calling to 9-1-1
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 484 features Violet, former 911 dispatcher and current 911 Grant Writer.
To find out more about Violet you can visit her here - Instagram | Web
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Violet's 9-1-1 story
- Recap at the Mini-C
- When you are the only one in dispatch and it's going to hell
- Eye opening dispatch research
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 483 features Heather, CTO and Nugget the Peer Support Dispatcher out of Knox County 911, Indiana.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Heather's 9-1-1 story
- From hotel management to dispatch
- Being human in 9-1-1
- The motivation for Nugget
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 482 features Wendy, former 911 dispatcher, and a Peer Support Recovery Specialist.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Wendy's 9-1-1 story
- Dispatching while in high school
- Calls that stick
- Leaving and giving back
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 481 features Angela Johnson, former 911 dispatch supervisor and Licensed Professional Counselor, and DTBG4 speaker.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Angela's 9-1-1 story recap
- The road to compassion fatigue (CF) education
- Symptoms of compassion fatigue
- Difference between CF and PTSD
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 480 features Morrissa, Telecommunicator and CTO w/North Carolina State Highway Patrol.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Morrissa's 9-1-1 story
- Early training
- Multitask or Omnitask
- Line of duty death
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 479 features Congresswoman Norma Torres.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Clarification of the Consolidated Appropriations Act
- Why the 9-1-1 SAVES Act is still important
- What needs to be done to cross the finish line
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 478 features Shae, dispatcher with Pershing County SO, Nevada.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Shae's 9-1-1 story
- From taxes to 9-1-1
- Early training and release
- Remembering where you started
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 477 features Linda, CTO w/FoxComm 911 out of Illinois.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Linda's 9-1-1 story
- In training for 9-1-1 prior to 9-1-1
- The moment you know your calling
- 2022 Telecommunicator of the Year
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 476 features Whitney, Deputy Director, and Trista, 9-1-1 professional, with Allegan County Central Dispatch, MI.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
- The beginning of Within the Trenches
- Trista's story in 2010
- Whitney features episode 1
- Where it was and where we are now
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 475 features Sabrina, Supervisor with Hutchinson-Reno Co 911, KS.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Sabrina's 9-1-1 story
- Growing up public safety
- From EMT to dispatch
- Calls; how it started, how it ended
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 474 features Bryce, Emergency Dispatch Supervisor, Cedar Park Police, TX.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Bryce's 9-1-1 story
- Setting the expectation for new hires
- The human side of hard calls
- The Mandalay Bay Shooting
- Breaking Trauma
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 473 features Kris, Communications Training Officer with NRV911 out of Virginia.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Kris's 9-1-1 story
- Growing up Public Safety
- The reality of 9-1-1
- Training the next generation
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 472 features Open Mic stories from the Imagine Listening session at the 2022 NJ NENA conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 471 features #IAM911 stories from the Imagine Listening session at the 2022 NJ NENA conference.
WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. WHAT YOU ARE ABOUT TO LISTEN TO COULD BE A TRIGGER.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 470 features Shannon, 9-1-1 dispatcher with Santa Clara County out of California, and Founder of Help for the Headset.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Shannon's 9-1-1 story
- Daughter of Dispatch
- Sharing conference education
- Help for the Headset
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 469 features Theresa 9-1-1 dispatcher, CTO w/Cobb Co 9-1-1, GA, and Author.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
To find out more about Theresa, her book and more, please follow the links below
Facebook | Instagram | Web | YouTube
Episode topics –
- Theresa's 9-1-1 story
- Serving others
- These are my people
- Can I call 9-1-1 NOW?
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 468 features Casey Rives, Solutions Consultant, and former 9-1-1 dispatcher out of Fairfax County, VA.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Casey's 9-1-1 story
- The moment it all comes together
- Calls that stick
- Advice from your future self
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 467 features Kevin Hazzard, former paramedic and author of "American Sirens: The incredible story of the black men who became America's First Paramedics."
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
For more information on Kevin Hazzard please visit - https://www.kevinhazzard.com/
Episode topics –
- Kevin's public safety story
- From reporting to emergency medicine
- The Exorcist incident
- A brand of chaos
- American Sirens
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 466 features Open Mic stories from the Imagine Listening session at the 2022 Indiana 911 Professionals conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 465 features Jenny, Emergency Communications with Rutherford Co SO out of Tennessee, and this is a Carbyne exclusive episode.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Jenny's 9-1-1 story
- Daughter of Dispatch
- Calls that stick
- Catching the bad guy
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. **Ep 464 features #IAM911 stories from the Imagine Listening session at the 2022 Indiana 911 Professionals conference.**
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 463 features Gaby, Communications Operator III, Opelika PD, AL.
Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics – * Gaby's 9-1-1 story
- Jumping in, ready for anything
- Translating during high priority calls
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 462 features Dru Clarke, Customer Success Manager, with Carbyne. This episode is a Carbyne exclusive Dispatcher’s Roundtable broadcast where we talked about Mental Health and Suicide Prevention.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Dru's 9-1-1 story
- Early training
- What is 9-8-8?
- Mental Health and Suicide Prevention
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 461 features Veronica, Supervisor, Johnson County 9-1-1, Indiana.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
WARNING - INCLUDES AUDIO THAT MIGHT NOT BE SUITABLE FOR ALL AUDIENCES
Episode topics –
- Veronica's 9-1-1 story
- Early calls
- Calls that stick
- Mall Shooting
- Officer crash
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 460 features John Barney, Communications Officer with Melbourne Police Department out of Florida, and Co-Founder of Gold Line Support.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Learn more about Gold Line Support visit - LinkedIn | Web
Episode topics –
- John's 9-1-1 story
- From young cadet to EMT
- Calls that stick
- The motivation for Gold Line Support
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. **Ep 459 features Dina Cop, Police Dispatcher with WCCCA, Oregon. This episode is also a Media Partner Spotlight from RQI.**
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Dina's 9-1-1 story
- From self-employed to dispatch
- The moment you know you're in the right place
- A save and surprise update
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 458 features Cindy Sparrow, Founder of Cindy Sparrow International and 25 year 9-1-1 frontline professional.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
For more information on Cindy Sparrow International, please visit https://www.cindysparrow.com/
Episode topics –
- Cindy's 9-1-1 story
- How 9-1-1 gets into your blood
- A call to remember
- The motivation to start Cindy Sparrow International
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 457 is a Dispatcher’s Roundtable episode. In round 33 my guest Sara Pagel, Functional Health Practitioner with Thin Line Consulting joins me to discuss the topic of physical response to stress and trauma.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
For more information on Thin Line Consulting, and the Phoenix Vitality App, please visit https://www.thinlineconsulting.org/
Episode topics –
- Sara’s public safety story
- Trauma and the body
- The way the body keeps the score
- Stress and its long term effects
- How to combat this
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 456 features Ricardo Martinez II, Creator/Host of this podcast. This is a special episode for the six year anniversary of the #IAM911 movement.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Background story of the #IAM911 movement
- Project #IAM911
- The social media reach
- Imagine Listening
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 455 features Holly Williams, Training Coordinator at Orange County Emergency Communications in Virginia.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Holly's 9-1-1 story
- A history of family service
- Early training
- Calls that stick
- Making a change through training
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 454 is a special episode that features Kevin and Steph, creators and hosts of "Tell Us A Good Story" podcast and myself as their guest.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Listen to more of the “Tell Us A Good Story” podcast with Kevin + Steph Mason
https://kevinandsteph.com/
Episode topics –
- Ricardo's 9-1-1 story
- Early training
- First call
- Hard calls
- the #IAM911 movement
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 453 features Toby, Communications Officer at NRV911.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Toby's 9-1-1 story
- Early training
- Most impactful call
- Young Professionals
- the Tenacious Telecommunicator
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 452 features Amanda, 9-1-1 Dispatcher, Burt County Sheriff's Office out of Nebraska.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Amanda's 9-1-1 story
- From retail to public safety
- Developing training
- PTSD and recovery
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 451 features Amy, Deputy Director at Greenville County, SC, Jennifer, Executive Director at Mental Health America of Greenville County, SC, and Jason, VP of Sales with RapidDeploy.
This is a RapidDeploy exclusive episode.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Amy's 9-1-1 story
- Jennifer's journey into the mental health profession
- Jason's journey into public safety
- What is 988?
- What is the 988 call process?
- A look at collaboration
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 450 features Open Mic stories from the Imagine Listening session at the 2022 NENA conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 449 features #IAM911 stories from the Imagine Listening session at the 2022 NENA conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 448 features Ashley, Founder of The Raspy Dispatcher, Dispatcher out of California.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
The Raspy Dispatcher - Facebook | Instagram | YouTube
Episode topics –
- Ashley's 9-1-1 story
- Early training
- Being human
- Creating a space for grace
- The Raspy Dispatcher
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 447 features siblings, Erin and Tom, dispatcher's with Stamford ECC, CT, and this is a Carbyne exclusive episode.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Erin's 9-1-1 story
- Tom's 9-1-1 story
- Early training
- a water rescue
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 446 features Andrea, Customer Success Manager with Carbyne.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Andrea's 9-1-1 story
- Public safety at an early age
- Calls that stick
- When it comes to change
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 445 features Tina Buneta, Director of Aurora 911 out of Colorado.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Tina's 9-1-1 story
- A new environment
- Early training
- 20 years later, closure
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 444 features Dominique, Founder of HELLO, 911! and dispatch supervisor out of South Florida.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Dominique's 9-1-1 story
- From observation to Academy
- Stepping out on faith
- HELLO, 911!
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 443 features Cody Post, Executive Director at the RED Center out of Ohio, and this is a Carbyne exclusive episode.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Cody's 9-1-1 story
- From Explorer to public safety
- Early training
- A water rescue
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 442 features Yasmen, 9-1-1 Communications Supervisor with Osceola Sheriff's Department out of Florida.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Yasmen's 9-1-1 story
- Early training
- How life experience can impact our calls
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 441 features Erika Lakey, 9-1-1 Communications Specialist with Osceola Sheriff's Department out of Florida.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Erika's 9-1-1 story
- One choice can change your life
- Early training
- How the job has changed us
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 440 features Karl Hatton, Director at PenCom 9-1-1, and Dennis Laboy, Communications Supervisor at PenCom 9-1-1 out of Washington State. In this episode they share T-CPR save stories, and we are also joined by Julie Buckingham, Program Director with RQI (Media Partner Sponsor.)
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- RQI intro w/Julie
- Karl's 9-1-1 story
- Dennis's 9-1-1 story
- T-CPR save stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 439 is a special Open Mic Live episode that was broadcasted from NAVIGATOR 2022 with attendees of the conference sharing funny 9-1-1 stories.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic Live stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 438 features Lt. Jessica Long, 240 Paramedic at Quad out of Ohio, and this is a Carbyne exclusive episode.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Jessica's 9-1-1 story
- From corporate communications to public safety
- Differences in dispatch and the field
- A water rescue
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 437 features Open Mic stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 436 features #IAM911 stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.
WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 435 features Angela, Licensed Professional Counselor working with first responders and trauma, and dispatcher of 18 years.
Episode topics –
- Angela's 9-1-1 story
- From the field to dispatch
- Compassion fatigue
- Giving back to dispatch
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 434 features a special Open Mic Live session from the Texas Public Safety Conference. I was joined by Crystal and Terri and we had an amazing time.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Men in beast mode
-
SweetPotatoFace
- Maxi skirt mishaps
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 433 features Juliet, Senior Supervisor with WestComm Regional Dispatch out of Massachusetts, and is the first recipient of the Firework Scholarship awarded by 911der Women Inc. and sponsored by the 360 Dispatcher and Within the Trenches Media.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Juliet's 9-1-1 story
- A calling to public safety at a young age
- From EMT to Dispatch
- A promise to a caller
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 432 features Valerie, Training Coordinator with New River Valley Emergency Communications Regional Authority out of Virginia.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Valerie's 9-1-1 story
- Pulled toward the path of Public Safety
- 9-1-1 tech from then to now
- Making a difference with every call
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 431 features Amanda, Communications Technician with Stark County out of Ohio and this is a Carbyne exclusive episode.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Amanda's 9-1-1 story
- Falling in love with dispatch
- Calls that stick
- The need for debriefings and a save
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 430 features Lee Ann Magoski, Director of Emergency Communications, Monterrey County, California.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Lee Ann's 9-1-1 story
- From explorer cadet to dispatch
- Taking calls on day 1
- Inspired to make change in public safety
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 429 features Monica Kirk, Supervising Public Safety Dispatcher, San Jose Fire Department, California.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Monica's 9-1-1 story
- A surprise application
- From wedding coordinator to dispatch
- Others see us even when we don't
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 428 features Wendy Hummell, retired detective, podcast host and creator of Guns & Yoga.
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More Information -
Wendy Hummell - Web
Guns & Yoga Podcast - Podbean
Episode topics –
- Wendy's 9-1-1 story
- Early training
- From Agent to Detective
- A change in health and wellness
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 427 features Melanie Neal, Executive Director with Guilford Metro 9-1-1 out of NC.
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Episode topics –
- Melanie's 9-1-1 story
- From the SO to dispatch
- The loss of a family
- Reclassification and beyond
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 426 features Veronica Neal, Partner Development Representative with Virtual Academy.
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Episode topics –
- Veronica's 9-1-1 story
- From coffee to dispatch
- An 18 wheeler crash & a homicide suspect
- A serial bomber
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 425 features my Keynote presentation from the 2022 Be the Difference conference. The incident in this story is used as a way to compare real life experience to what we deal with in dispatch and how we can overcome.
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- An Emergency Landing
- Who do we turn to when we need help
- Removing our headphones to hear
- Landing safely, together
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 424 features Lauren Sisler, ESPN Sportscaster, and Inspirational Speaker.
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Lauren's story
- Losing her parents at 18
- The power and will to move forward
- When life comes full circle
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 423 features Keely, Executive Director with Mountain Valley Communications Center, NJ.
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Keely's 9-1-1 story
- Challenged accepted
- Firm training
- Debriefings and recognition
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 422 features Rachel Hein, ECRC Supervisor with Intrado.
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Episode topics –
- Rachel's 9-1-1 story
- Advanced training from the womb
- A public safety family
- The importance of Intrado's ECRC
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 421 features Jennifer Poole, Senior Public Safety Regional Manager with RapidSOS.
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Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Jennifer's 9-1-1 story
- Early training
- Understanding what dispatcher's go through
- From dispatch to Industry Partner
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 420 is a live Open Mic broadcast with stories shared by the audience and those who attended the 2021 MPSTC.
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Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic/funny 9-1-1 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 419 features #IAM911 stories from an Imagine Listening session at the 2021 Michigan Public Safety Telecommunications Conference back in October. WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 418 features Jamie, Deputy Director at Stephens County 9-1-1 in Georgia.
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Jamie's 9-1-1 Story
- Early training
- From Supervisor to Deputy Director
- The impact of being an empath
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 417 features Erin, Operations Manager with Northwest Central Dispatch System out of Illinois.
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Erin's 9-1-1 Story
- Early training
- From Frontline to Operations Manager
- IAED Dispatcher of the Year
- Knowing when to ask for help
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 416 features Tyler, former dispatcher out of Minneapolis 9-1-1.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Tyler's 9-1-1 Story
- Early training
- Working multiple public safety disciplines
- Working during the 2020 protests & riots
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 415 features Christa Poyorena, Dispatcher at Genesee County 9-1-1, MI.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Christa's 9-1-1 Story
- Early training
- Calls that change you
- A callers final plea
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 414 features Tim Prugh, Retired Dispatch, South Bend City and St. Joe County.
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Tim's 9-1-1 Story
- Early training
- Hearing loss in dispatch
- What to look out for
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 413 features Julie Buckingham, Program Director with RQI.
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Episode topics –
- Julie's 9-1-1 Story
- Ride along shoot out
- Training and feeling comfortable
- The continued practice of CPR
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 412 features Madison, Kayte, Kendra, and Shelby of Ada County Sheriff's Office, Boise, Idaho and West Valley.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Madison's 9-1-1 Story
- Kayte's 9-1-1 Story
- Kendra's 9-1-1 Story
- Shelby's 9-1-1 Story
- ARVP Program
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 411 features Roxy, Director at Lyon County 9-1-1 out of Kansas and this is a Carbyne exclusive episode.
Sponsored by
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Carbyne - Facebook | LinkedIn | Twitter | Web
The Past and Future of 9-1-1 - Written by Roxy Van Gundy
Episode topics –
- The Past and Future of 9-1-1
- 9-1-1 is still not available everywhere
- The importance of Real-Time Location
- Embracing new technology
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 410 features a panel of 9-1-1 professionals as they share stories of the power of video to 9-1-1. This is a Carbyne exclusive episode.
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- 9-1-1 professional panel discusses the power of video to 9-1-1 through real-life situations and saves from their centers.
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 409 features Sara Pagel, former 9-1-1 dispatcher, and Functional Health Practitioner with Thin Line Consulting.
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Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Sara's 9-1-1 story
- The good and bad of training
- Line of duty death
- From dispatch to Thin Line Consulting
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 408 features Kallie, Communication Officer, Training, and TAC Assistant with New Madrid PD, Missouri.
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Kallie's 9-1-1 story
- Growing up 9-1-1 w/mom
- A call that made an impact from the inside
- How our experiences can help others in training
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 407 features Leslie Whitham of RapidSOS, and Doug Showalter of Showalter & Company.
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Episode topics –
- What's new with Leslie
- What's new with Doug
- 9-1-1 Technology
- How reactions to situations in dispatch can impact others
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 406 features Hilary, Dispatch Shift Supervisor, Rockport/Aransas Co. 9-1-1, TX.
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Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Hilary's 9-1-1 story
- Early calls
- An active shooter
- Taking on the challenge of 9-1-1 & learning
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 405 features Sierra, Senior Regional Communications Officer, Idaho State Police and this episode was recorded live at the 2021 NENA conference.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Sierra's 9-1-1 story
- In dispatch with mom
- A ride along at 13
- A love for the job
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 404 features Jessica, 9-1-1 Dispatcher, Marshall County 9-1-1, Kentucky.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Jessica's 9-1-1 story
- Early calls
- A new perspective
- Triggers
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 403 features Jacob, Lead Dispatcher, IT, Carter County 9-1-1, TN.
Make sure to check out FatguyzBBQ on YouTube https://www.youtube.com/channel/UC24K1umgTlPQLQzSs3-DEEA
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Jacob's 9-1-1 story
- An early love for dispatch
- BBQ & doing something outside of 9-1-1
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 402 features Vickie, Lead Public Safety Dispatcher, Banning PD out of California.
Sponsored by
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Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Vickie's 9-1-1 story
- Early Public Safety as an Explorer
- Hard calls & Training
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 401 features Gary, 9-1-1 Coordinator and Training Officer at Warren County Communications Center, New Jersey.
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Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Gary's 9-1-1 story
- Catching that 9-1-1 bug
- The call that breaks
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 400 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NENA conference.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 399 features stories from the #IAM911 movement and this episode was recorded live at the 2021 NENA conference. WARNING - IF YOU HAVE PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Carbyne - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 398 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NAVIGATOR conference.
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Episode topics –
- Open Mic Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 397 features stories from the #IAM911 movement and this episode was recorded live at the 2021 NAVIGATOR conference.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 396 features Mandy, Communications Director, Richland County Sheriff's Office, IL. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics – Mandy's 9-1-1 story From Dispatch to Communications Director What it takes And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 395 features Lindsay and Theresa, 9-1-1 Professionals at Watertown PD, South Dakota.
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Episode topics –
- Lindsay's 9-1-1 story
- Theresa's 9-1-1 story
- I'll show you
- Teamwork
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 394 features Ryan, emergency communications officer and EMDQ - Idaho State Communications Center.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Ryan's 9-1-1 story
- From video games to surveillance
- A cardiac arrest at a conference
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 393 features Christy Warren, Retired Firefighter and creator/host of The Firefighter Deconstructed Podcast.
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Fire Fighter Deconstructed Podcast - Facebook | Twitter | Web
Episode topics –
- Christy's Public Safety Story
- From med school to EMT
- The switch to Fire
- Christy's PTSD story
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 392 features Ricardo Martinez, creator/host of the podcast.
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Episode topics –
- Sometimes you need a voice
- Blue Toyota Tercel
- 4th of July Baby
- The newspaper
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 391 features Kathryn, Shift Supervisor with Baldwin County 9-1-1, Alabama.
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Episode topics –
- Kathryn's 9-1-1 story
- Early training
- Kathryn's first cardiac arrest
- Knowing when to ask for help
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 390 features Open Mic stories shared for Imagine Listening during Dare to be Great 3.
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 389 features #IAM911 stories shared for Imagine Listening during Dare to be Great 3.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 388 features Ricardo Martinez, creator/host of the podcast.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- The waitress
- Stranger Triggers
- Textbook CPR
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 387 features a preview of Dare to be Great 3 and a reflection on the first two virtual conferences.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- DTBG3 Preview & Reflection
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 386 features Jeff Troyer, Executive Director with Kalamazoo County Dispatch Authority and this is an INdigital exclusive episode.
Sponsored by
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Episode topics –
- Jeff's 9-1-1 story
- Early training
- Communicating with child caller
- When a call is meant for you
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 385 features the Power of Storytelling from the 2021 VA NENA/APCO conference.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- It's a blessing
- The #IAM911 Movement
- Project IAM911
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 384 features Kelly, CTO with Jefferson County 911 Communications out of Kansas.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Kelly's 9-1-1 story
- Early training
- A cardiac arrest for the first call
- Building a connection with callers
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 383 features funny 9-1-1 stories from Open Mic that were shared during an Imagine Listening session at the 2021 Be the Difference conference.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 382 features stories from the #IAM911 movement that were shared during an Imagine Listening session at the 2021 Be the Difference conference. WARNING - IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. THE STORIES YOU ARE ABOUT TO HEAR ARE ALL TRUE AND COME FROM THE DISPATCHERS WHO LIVED THEM.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 381 features Brett Wrenn, Customer Success Manager at Carbyne.
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Episode topics –
- Brett's 9-1-1 story
- Early training
- The impact of our calls
- Technology and 9-1-1
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 380 features Edie DeVilbiss, Shape Good Habits (former dispatcher out of Colorado.)
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Edie's 9-1-1 story
- Early training
- A call to serve
- Shape Good Habits
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 379 features Joni Harvey, Michigan State 9-1-1 Administrator and this is an INdigital exclusive episode.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Joni’s 9-1-1 story
- 9-1-1 hits home
- A rare thank you
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 378 features Donald Clark, Systems Administrator, Monterey Co. Emergency Communications, CA and this is a RapidDeploy exclusive episode.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Donald’s 9-1-1 story
- When the call drops
- Technology, 9-1-1, and a global pandemic
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 377 features Captain Kevin Haight, Idaho State Police.
Special thanks to INdigital and RapidDeploy
Episode topics –
Kevin's 9-1-1 story
- Growing up Public Safety
- Early training
- Reclassification/Thesis
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 376 features Adam Timm, Head of Change Management at RapidDeploy.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Recap with Adam
- Stress and Resilience
- NPSTW2021
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 375 features Kaitlin Jordan, law enforcement dispatcher, and public education specialist, Charleston County Consolidated 9-1-1, SC.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Kaitlin's 9-1-1 story
- In pursuit of the job
- Early training
- The importance of public education
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 374 features Charlie Cullen, Technical Services Director for the UCSF Police Department, CA.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Charlie's 9-1-1 story
- Early training
- Calls that stick
- 9-1-1 tech of old to present
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 373 features Monique, Deputy Director, Cheyenne County Emergency Communications, Nebraska.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Monique's 9-1-1 story
- Early dispatch fears
- Training and moving up
- An impact story
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 372 features Dawn, 9-1-1 Lead Dispatcher with Davis County, Utah, and Instructor with the Denise Amber Lee Foundation.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Dawn's 9-1-1 story
- Interview dispatchers as a child who wanted to be a dispatch
- Trials of home life
- Training for a greater good
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 371 features Karen Carlson, PSAP Product Manager, NICE Public Safety.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Karen's 9-1-1 story
- Early days in dispatch
- 9-1-1 tech, then and now
- Becoming an Industry Partner
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 370 features Dr. Stephanie Conn, Psychologist at First Responder Psychology, Author of Increasing Resilience in Police & Emergency Personnel.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
To learn more about Dr. Stephanie Conn and get a copy of her book head over and check it out! https://firstresponderpsychology.com/
Episode topics –
- Stephanie's 9-1-1 story
- Coming from an LEO family
- From public safety to Psychology
- STS vs Burnout
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 369 features funny and outrageous 9-1-1 stories from an Open Mic session.
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 368 features #IAM911 stories from a virtual Imagine Listening session.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 367 features Rob McMullen, Director at Knox county 9-1-1 out of Indiana.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- A different direction
- Rob's transition
- The bounce back
- Technology and COVID
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 366 features Chris, Field Engineer, with INdigital and dispatcher with Blount County 911 out of Alabama. This is an INdigital exclusive for February.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Chris's 9-1-1 story
- Calls that stick
- A 9-1-1 tech change over 22 years
- Finding the humor in 9-1-1 calls
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 365 features Laura, National Training & Coordinating Manager at St. John Ambulance out of New Zealand.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Laura's 9-1-1 story
- The advancement of emergency services technology
- Molding the next generation through training and experience
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 364 features Gail Karas, Director of Fulton County 9-1-1, out of Indiana and this is an INdigital exclusive episode.
Sponsored by
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Episode topics –
- Gail's 9-1-1 story
- A father's inspiration
- The impact of calls and how they shape us
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 363 features Janelle, Emergency Services Dispatcher, Oak Creek Police Department out of Wisconsin.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Janelle's 9-1-1 story
- Early training
- The importance of debriefings
- Scholarships, opportunity, and writing
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 362 features Daniel Sundahl, Firefighter, Paramedic, Artist (DanSun Photo Art) and Keynote Speaker.
https://www.dansunphotos.com/
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Daniel's Public Safety story
- An early love for public safety
- Possessed
- Therapy through art
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 361 features Michael Sugrue, Retired Police Sergeant, Former Air Force Captain, and Mental Health Advocate.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Michael's Public Safety story
- An early love for public safety
- From the military to law enforcement
- The call that changed an outlook on dispatch and what they deal with
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 360 features Monica, Dispatch Supervisor and Trainer, Harvey County Emergency Communications, Kansas.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Monica's 9-1-1 story
- Old school training
- Training for the greater good
- The wonders of 9-1-1 technology
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 359 features Holly Peacock, Alabama Service Manager with INdigital.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Holly's 9-1-1 story
- There and back again, a 9-1-1 tale
- Goodbye dispatch, hello Industry Partner
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 358 features Senator, Cheryl Kagan, District 17 State of Maryland and Chair of the Maryland NG911 Commission.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- An intro to Senator Cheryl Kagan
- A dive into 9-1-1
- The triumph of the Maryland NG911 Commission
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 357 features Joe McCarville, Owner/Instructor at 911 Gold Line Training.
911 Gold Line Training - Facebook | Twitter | Web
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Recap - Joe's 9-1-1 story
- Working DERECHO - Inland Hurricane
- DISC Assessment
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 356 features Brittany, CTO with Charleston County Consolidated 9-1-1 Center out of South Carolina.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Brittany's 9-1-1 story
- Early training
- The loss of hearing
- Gold stars
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 355 features Jacque & Josi, 9-1-1 dispatchers, with Mat-Com in Wasilla, Alaska and part of ABC's hit show, "Emergency Call."
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Jacque's 9-1-1 story
- Josi's 9-1-1 story
- Early training/calls
- Calls that stick
- Emergency Call recap
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 354 features Samantha, Emergency Communications Officer 2, Cobb County 9-1-1, GA and the 2020 WTT Continuing Education Scholarship recipient.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Samantha's 9-1-1 story
- From the bank to public safety
- Calls that stick
- An article read from 911derWomen - "Bigger than the bias: being a person of color in 911"
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 353 features Brian, Public Safety SME, Datamark GIS.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Brian's 9-1-1 story
- Early public safety through the Explorer Program
- Calls that stick
- From dispatch to Industry Partner
- IPSTA conference session
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 352 features Dan Wright, Deputy Director, Baldwin County 9-1-1, AL.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Recap of Dan's appearance back in 2013 on episode 8
- Dan's 9-1-1 story
- Hurricane Sally
- TERT response
- Self-care
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 351 features Hank Hunt, President of the Kari Hunt Foundation. This episode is Hank's presentation from the Dare to be Great - Fall Virtual Conference and it's a story of heartbreak and triumph.
Thank you to Hank and Dj for allowing me to share their story and presentation.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- A daughter's call goes unanswered
- Early life for Kari and the family
- A marriage goes sour
- A coward runs
- I tried to call 9-1-1 and it didn't work
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 350 features Mike, Systems Infrastructure Specialist with INdigital.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Mike's 9-1-1 story
- From dispatching at home to the fire department at 16
- Enter EMT at 18
- The evolution of 9-1-1
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 349 features Molly, ESTA ambulance call taker, Melbourne, Australia.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Molly's 0-0-0 story
- Jumping into the profession during COVID-19
- High priority calls within the first hour of taking calls
- Advice to those getting into the profession
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 348 features the Open Mic Live stories shared during the Response2020 Imagine Listening session.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic Live stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 347 features the #IAM911 stories shared during the Response2020 Imagine Listening session.
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 346 features Luz, 9-1-1 Dispatcher out of Southern California and Founder of Dispatch Wellness.
Sponsored by
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Episode topics –
- Luz's 9-1-1 story
- A compelling interest in dispatch through records
- Early training
- Dispatch and Yoga
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 345 features Roxy, Director, Lyon County Emergency Communications Center.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Roxy's 9-1-1 story
- Early training
- Dispatching in Alaska
- An explosion
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 344 features Ryan, Systems Administrator at Gallatin County, KY and this is an INdigital exclusive.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Ryan's 9-1-1 story
- Early training
- Calls that stick
- MEVO & the future of 9-1-1
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 343 features Anne, Assistant Director of Admin and Training at city of Cambridge, MA.
Sponsored by
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Episode topics –
- Anne's 9-1-1 story
- Early training
- Translating multiple languages during a 9-1-1 call
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 342 is the second part to the Imagine Listening session, called, "Open Mic" and features the stories that highlight the lighter side of 9-1-1. Thank you to everyone who attended, shared stories, and who were there for each other.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Open Mic Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 341 features the stories of those who attended the first virtual Imagine Listening session. Not only was it a success, but it was held on National #IAM911 Day.
WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. The stories you are about to hear are all true and come from the dispatchers who live them. Thank you to everyone who attended, shared stories, and were there for each other.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 340 features Myriam, Public Safety Dispatcher with City of Berkeley City and Fire, California.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Myriam's 9-1-1 story
- Early training
- Bridging the generational gap of 9-1-1
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 339 features Tom, retired Communications Director out of Indiana.
Sponsored by
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Episode topics –
- From street sweeper to dispatcher
- Early training
- 70's public safety tech to present day
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 338 features Christine, Dispatch Supervisor with Waukesha County Communications out of Wisconsin.
Sponsored by
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RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Recap of Growing up 9-1-1: Parenting advice from a 14 year old
- Signs of PTSD
- Fear is a liar
- Rebuilding and restoration
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 337 features Monica, Exec Director of Colorado 9-1-1 Resource Center, Immediate Past President of NENA & Chandy COO & GM of Emergency Services with Inteliquent, and are Co-Chairs of Women in 9-1-1 (WIN) with NENA.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
To learn more about WIN please email win@nena.org
Episode topics –
- Chandy's public safety story
- Monica's 9-1-1 story
- The WIN message
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 336 features Ernie, a law enforcement officer out of San Antonio, Texas and is part of the subject of an HBO documentary entitled Ernie & Joe: Crisis Cops.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
To learn more please visit
https://ernieandjoethefilm.com/
Episode topics –
- Ernie's public safety story
- Early love for the badge
- Becoming a mental health advocate
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 335 features Terri, Retired Supervising Public Safety Dispatcher out of Placer County Sheriff’s Office out of California and Co-Owner of the IXII Group.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
To learn more about the IXII Group visit
https://ixiigroup.com/
Episode topics –
- Terri's 9-1-1 story
- Harsh early training
- Translating on a whim during a ride along
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 334 features an announcement that I have been teasing since around the end of June 2020. This episode reveals the next chapter. It's an episode you do not want to miss.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- History of Within the Trenches podcast
- The end
- New beginnings
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 333 features James, 9-1-1 Communications Officer with an agency in South Jersey.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- James's 9-1-1 story
- From explorer to Dispatcher
- Burn out/recovery
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 332 features Kimberly, dispatcher with Carilion PD out of Virginia.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
Episode topics –
- Kimberly's 9-1-1 story
- Wendy's parking lot birth
- A chance meeting
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 331 features Joe Serio, President at the 360 Dispatcher. In this episode we talk about fear and how overcoming fear and realizing that the biggest obstacle is right in the mirror.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
RapidDeploy - Facebook | LinkedIn | Twitter | Web
For more information on Joe Serio please follow the link below
The 360 Dispatcher - https://360dispatcher.com/
Episode topics –
- Joe's Public Safety story
- Overcoming Fear
- When your biggest obstacle is you
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 330 features Rosa Ramos, ENP, CMCP, Manager with Alameda County Regional Emergency Communications Center out of California.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Rosa's 9-1-1 story
- Early calls
- Championing your cause
- Reclassification in California
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 329 features Sara Weston, Senior Project Consultant with 911 Authority and Founder of the 911WonderWomen.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Visit 911derwomen.com to learn more!
Episode topics –
Recap of episode 277
Remembering Wendy Day
The birth of the 911derWomen group
The 1 year birthday
And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 328 features Tyrell Morris, Executive Director with Orleans Parish Communication District, Louisiana.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Tyrell's 9-1-1 story
- Early training
- Facing COVID-19
- How to #SHOWUP
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Air medical. It’s something I have never done but imagine sending them out, assisting with the landing zone and hope that the patient is located. Episode 327 features Anna, Air Medical Flight Coordinator, Pafford EMS, Air 1 Division out of Mississippi.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Anna's 9-1-1 story
- Early training
- Air Medical procedures
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 326 features Amber, Public Safety Telecommunicator with Warren County Communications out of New Jersey.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Amber's 9-1-1 story
- Early training
- Infant CPR
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 325 features funny Open Mic stories of those who attended the 2020 Georgia Emergency Communications conference.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 324 features the #IAM911 stories of those who attended the 2020 GECC conference. *WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 323 features Jill, Training and Recruitment specialist, and Amy, Communications Officer III, with Forsyth 9-1-1 and this episode was recorded live from the Georgia Emergency Communications Conference.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Jill’s 9-1-1 story
- Amy’s 9-1-1 story
- Early training
- When 9-1-1 hits home
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 322 features Tony Harrison, President of Public Safety Group and this episode was recorded live from the Georgia Emergency Communications Conference. In this episode Tony shares his 9-1-1 story and reflects on what happened as a supervisor during the Oklahoma City Bombing.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Tony’s 9-1-1 story
- OKC Bombing Audio
- Lessons learned
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 321 features Jim Lake, Director for Charleston County Consolidated 9-1-1 Center in South Carolina. In this episode we visit the future of 9-1-1 and the Bunny Slipper Project.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Jim’s 9-1-1 story
- Dispatching from home as a kid
- The Bunny Slipper Project
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 320 features Halcyon, 9-1-1 dispatcher with an agency out of Nebraska. This episode was recorded at the 2020 CalNENA conference in California.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Halcyon’s 9-1-1 story
- Calls that stick
- A passion for training
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 319 features Stacy, public safety dispatch supervisor, with Shascom 9-1-1. This episode was recorded at the 2020 CalNENA conference in California. Below you will find pictures that Stacy took during the Carr fire incident.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Stacy’s 9-1-1 story
- Calls that stick
- The Carr fire incident
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 318 features funny Open Mic stories of those who attended the 2020 CalNENA conference.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 317 features the #IAM911 stories of those who attended the 2020 CalNENA conference. *WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 316 features funny Open Mic stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 315 features the #IAM911 stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference. *WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 314 features Stacy, Chief of Emergency Communications, with Manatee County Department of Public Safety, and Brooks, VP of GIS at RapidDeploy. In this episode we visit Next Generation 9-1-1, dispatch stories, and the importance of not only GIS for routing calls but how developing software for 9-1-1 can be impacted by a line of code.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Stacy’s 9-1-1 story
- Brook's journey into 9-1-1
- The importance of GIS (Geographic Information System) in routing calls and location accuracy
- Developing software in 9-1-1 and the importance of coding at 100%
- and much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 313 features Director Karima Holmes with the Office of Unified Communications. In this episode we talk about Karima’s journey from dispatch to Director and what it takes to bridge the gap between dispatch and multiple agencies. It’s an episode you do not want to miss.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Karima’s 9-1-1 story
- Bridging the gap between dispatch and multiple agencies
- and much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 312 features three 9-1-1 professionals of the Office of Unified Communications (DC911.) In this episode I spoke with Jettia, Calltaker, Greg, EMS/Fire dispatcher, and Mike, Law Enforcement dispatcher and they not only share their 9-1-1 experience but the unique challenges that come with a large center commanding many agencies.
Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Jettia’s 9-1-1 story
- Greg’s 9-1-1 story
- Mike’s 9-1-1 story
- Unique challenges between multiple agencies
- and much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 311 features Leah, Executive Director with the Alabama 9-1-1 Board, Sara, Senior Consultant with 911Authority, and Megan, Dispatch supervisor at Decatur County Communications and the first recipient of the Wendy Day Memorial Scholarship.
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- A recap of what has been going on with the 911derwomen group
- Empowering women through the Wendy Day Memorial Scholarship
- Megan’s 9-1-1 story
- and much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 310 features Congresswoman Norma Torres who represents California’s 35th District. In this episode we recap what has been going on since we last spoke, the status of the 911SAVES Act, and much more!
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- A recap and update from our last episode
- The status of the 911SAVES Act
- The Congresswoman’s thoughts on state and county reclassification
- A call to action
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 309 features Tracy Eldridge, Community Engagement Manager with RapidSOS and the NG9-1-1 Institute’s 2020 9-1-1 Industry Professional of the Year recipient and February spotlight for the 911derWomen group. In this episode we recap Tracy’s moment right before receiving her award and take a trip back to her first award, along with her triumph in public safety.
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- A trip back to Tracy’s first award in 5th grade
- Challenges & struggles in public safety as the lone female in some cases
- That moment, right before receiving her award in DC
- The future of women in 9-1-1, leading the way
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 308 features Olivia Mead, Founder & CEO of Yoga for First Responders. In this episode Olivia shares her love, drive, and inspiration for yoga, and how she and her organization are changing the lives of those in public safety.
YFFR - Facebook | Twitter | Instagram | Web | YouTube
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Growing up with yoga through her father
- A journey of practice and discovery
- Building mental toughness & emotional adaptability
- A personal #IAM911 story
- Exploring yoga for 9-1-1 call takers and dispatchers
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 307 features Paula, 9-1-1 dispatcher with Muskogee County EMS out of Oklahoma. In this episode Paula shares her 9-1-1 story along with a raw post on social media after a traumatic call she took.
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Paula’s 9-1-1 story
- From a server at Chili’s to dispatch
- A raw post on social media that hit home for those in public safety
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 306 features Jim Brown, retired 9-1-1 dispatcher and reclassification advocate. In this episode Jim shares stories from his days in dispatch, an officer involved shooting that he will never forget, and he shares his work on reclassification in the state of West Virginia.
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Jim’s 9-1-1 story
- Transitions and technology from the 70’s & 80’s to now
- The call that left Jim practically crawling to his car
- Reclassification in WV, county-by-county
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 305 features Nicole, Training and Administrative Supervisor with Chelsea Emergency Management and Communications. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.
WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Nicole’s 9-1-1 story
- The Boston Marathon Bombing
- The call that broke Nicole
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 304 features Monica Million, President of NENA. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- The importance of NENA SBP & CIF
- 9-1-1 around the world
- International 9-1-1 Coalition
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 303 features Leah, Executive Director of the Alabama 9-1-1 Board. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Leah’s 9-1-1 story
- An unforgettable first 9-1-1 call
- From dispatch to Executive Director of Alabama
- 911der Women and beyond
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 302 features April Heinze, 911 and PSAP Operations Director with NENA. In this episode we talk about how YOU can get involved and make a difference in the 9-1-1 industry as well as the importance of the upcoming Standards and Best Practices Conference and Stress, Wellness, & Resiliency: A NENA Critical Issues Forum.
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- April’s transition from INdigital to NENA
- April’s new role responsibilities and how it relates to dispatch
- How YOU can make a difference in 9-1-1
- Stress, Wellness, & Resiliency: A NENA Critical Issues Forum
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM.
Supported by INdigital
Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web
Episode topics –
- Pat and Edna’s 9-1-1 story
- Starting out at the same time
- The change in 9-1-1 technology
- Dispatcher of the Year Award
- Calls that stick
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is the final episode of 2019 and we are going out with a bang. Episode 300 was recorded at the 2019 IPSTA Conference. This episode is known as an Open Mic session and it features funny and outrageous 9-1-1 stories and experiences. I want to thank everyone who attended the session and for doing the job you do. Thank you!
Supported by INdigital
Episode topics –
- Open Mic Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 299 was recorded at the 2019 IPSTA Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Illinois.
Supported by INdigital
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 298 was recorded at the 2019 Texas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Texas.
Supported by INdigital
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 297 was recorded at the 2019 IPSTA Conference in Illinois. This episode features Shantal, dispatcher with Lake County Sheriff’s Office.
Supported by INdigital
Episode topics –
- Shantal’s 9-1-1 story
- The difficulty of next of kin notifications
- The change in 9-1-1 technology over 22 years
- Building relationships between co-workers
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 296 was recorded at the 2019 Kansas Fall Conference. This episode features the lighter side of 9-1-1 dispatch.
Supported by INdigital
Episode topics –
- Open Mic Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 295 was recorded at the 2019 Kansas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Kansas.
Supported by INdigital
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 294 features Dawn, training manager, with an agency out of northeast Kansas and was recorded live at the 2019 Kansas fall conference.
Supported by INdigital
Episode topics –
- Dawn’s 9-1-1 story
- Early training
- A trip through time in 9-1-1 technology
- The good calls that stick
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 293 features Catherine, a communications officer with an agency out of central Kansas and was recorded live at the 2019 Kansas fall conference.
Supported by INdigital
Episode topics –
- Catherine’s 9-1-1 story
- Early training
- From one side of public safety to dispatch
- When the caller is the killer
- Calls that stick
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 292 features Carlton, IT Manager with Shelby County 9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.
Supported by INdigital
Episode topics –
- Carlton’s journey into public safety IT
- What could happen when a call fails to deliver
- Devices are always listening, can the tone or volume of our voice trigger a device to call 9-1-1
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 291 features Ron Leonard, Chaplain and Molly with Canines for Christ and was recorded live at the 2019 TENA conference in Tennessee.
Canines for Christ - Facebook | Web
Contact Ron at inchristalone2004@comcast.net
Supported by INdigital
Episode topics –
- History of Canines for Christ
- Ron’s part as a Chaplain and handler
- Molly’s duty as a therapy dog
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 290 features Lesley, QA/Training Coordinator with Carter County ECD and was recorded live at the 2019 TENA conference in Tennessee.
Supported by INdigital
Episode topics –
- Lesley’s 9-1-1 story
- Calls that stick with you
- Dale Earnhardt Jr. incident
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 289 features Morgan, telecommunicator with Bradley County 9-1-1 Center and was recorded live at the 2019 TENA conference in Tennessee.
Supported by INdigital
Episode topics –
- Morgan’s 9-1-1 story
- Inspiration through dispatch stories
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 288 features Heather, Training Supervisor, and Paige, Supervisor, with Monroe County E-9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.
Supported by INdigital
Episode topics –
- Paige’s 9-1-1 story
- Heather’s 9-1-1 story
- When trainers make a difference
- Calls that stick with you
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 287 features Sara, a dispatcher with South Metro Fire Rescue out of Colorado.
Supported by INdigital
Episode topics –
- Sara’s 9-1-1 story
- Giving birth over the phone
- How do we make this job more of a career?
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 286 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.
Supported by INdigital
Episode topics –
- Open mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 285 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.
Supported by INdigital
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 284 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.
Supported by INdigital
Episode topics –
- Open mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 283 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.
Supported by INdigital
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 282 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.
Supported by INdigital
Episode topics –
- Open mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 281 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.
Supported by INdigital
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 280 features Gina, Communications Officer with Roswell PD out of Georgia and Juan, Medical Interpreter with Telelanguage.
Supported by INdigital
Episode topics –
- Gina’s 9-1-1 story
- How Juan became a Medical Interpreter
- Medical translation birth call
- 9-1-1 audio
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 279 features Jason, dispatch supervisor, and training coordinator with Leominster Police Department out of Massachusetts.
Supported by INdigital
Episode topics –
- Jason’s 9-1-1 story
- Mic clicks for better or worse
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 278 features myself as I take a trip back to where the podcast started as a class project, my last day in dispatch, 1 million downloads and counting and more. Thank you all for listening and for the support. This would be nothing without all of you.
Supported by INdigital
Episode topics –
- Behind the mic - Stories from the Trenches
- 6 year anniversary of my last shift in dispatch
- Final radio transmission
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 277 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Sara, Senior Project Consultant with 911 Authority. This is an episode you do not want to miss. This will also be followed up by a guest blog written by Sara as a continuation of this story. Make sure to look out for it.
This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web
And sponsored by RapidSOS - Facebook | Twitter | Web
As well as sponsored by 911 Authority, Connecting Public Safety with Technology - Facebook | Web
For more information on the 911der Women Facebook page please click here and request an invite as it is currently a closed group.
Presented by NENA
Supported by INdigital
Episode topics –
- Sara’s 9-1-1 story
- An introduction to Wendy Day
- Empowering the women of 9-1-1
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 276 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Dispatch Dana, 9-1-1 advocate and James, 9-1-1 Field Coordinator for the Nebraska Public Service Commission.
This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web
And sponsored by RapidSOS - Facebook | Twitter | Web
Presented by NENA
Supported by INdigital
Episode topics –
- James’s 9-1-1 story
- A hard lesson in giving out calls over the radio without reading it first
- 9-1-1 audio
- Dispatch radio mistakes
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 275 was recorded at the 2019 NENA national conference in Orlando, Florida. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.
This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web
And sponsored by RapidSOS - Facebook | Twitter | Web
Presented by NENA
Supported by INdigital
Episode topics –
- Open mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 274 was recorded at the 2019 NENA National conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.
This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web
And sponsored by RapidSOS - Facebook | Twitter | Web
Presented by NENA
Supported by INdigital
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 273 features my sisters Crystal, Dee-von, her boyfriend Chris and myself. In this episode we reflect on different 9-1-1 calls that involved our family.
This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web
And sponsored by RapidSOS - Facebook | Twitter | Web
Presented by NENA
Supported by INdigital
Episode topics –
- Early 90’s when our house was broken into and our run for safety
- Two weeks later - attempted break-in while we were at home
- Girl screaming for help after car crash
- 2 year old yelling for help in the middle of the night
- Guardian angel
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 272 was recorded at the 2019 NENA National conference. This episode features Tina, with the Denise Amber Lee Foundation.
This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web
And sponsored by RapidSOS - Facebook | Twitter | Web
Presented by NENA
Supported by INdigital
Episode topics –
- Tina’s 9-1-1 story
-
Calls that stick
- Suicide call
- Assisted a 7 year old do CPR on their father who had overdosed
- Sex trafficking of a 15 year old that escaped and was saved
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 271 was recorded at the 2019 NENA National conference. This episode features Jordan, telecommunications lead with Henderson 9-1-1 out of Kentucky and the 2019 Within the Trenches Continuing Education Scholarship recipient.
This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web
And sponsored by RapidSOS - Facebook | Twitter | Web
Presented by NENA
Supported by INdigital
Episode topics –
- Jordan’s 9-1-1 story
- Scholarship win & conference experience
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 270 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Tracy Eldridge of RapidSOS.
This episode is sponsored by sponsored by RapidSOS - Facebook | Twitter | Web
Presented by NENA
Supported by INdigital
Episode topics –
- An overview of RapidSOS
- What’s new
- RapidSOS Save - Prince William County
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 269 was recorded at the 2019 NENA National conference. This episode features Steve Raucher, Co-Founder and CEO of RapidDeploy.
This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web
Presented by NENA
Supported by INdigital
Episode topics –
- Steve’s 9-1-1 story
- the loss of a loved one and the inspiration to change public safety
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 268 features Mike, Communications Supervisor for an emergency center in Northern California.
Supported by: INdigital
Episode topics –
- Mike’s 9-1-1 story
- Visiting dispatch as a kid and how it made an impact on him
- Early calls and what we learn from them
- Calls that stick - 9-1-1 audio
- Tubbs fire
- The loss of a loved one
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 267 features Melissa, 9-1-1 Director at the Roswell Police Department out of Georgia.
Supported by: INdigital
Episode topics –
- Melissa’s 9-1-1 story
- Her first call & dark humor, a way to move forward after a hard call
- Peer support
- The Georgia Association of Women in Public Safety
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 266 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Melissa, dispatcher with Birmingham Police Department.
Supported by: INdigital
Episode topics –
- Melissa’s 9-1-1 story
- Transitioning from the field to dispatch
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 265 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Sara, dispatcher and 2019 Young Hero Award recipient and Frances, senior dispatcher, both with Roscommon.
Supported by: INdigital
Episode topics –
- Sara’s 9-1-1 story
- Young Hero Award story
- Frances’s 9-1-1 story
- Bringing back and sharing conference knowledge
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 264 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.
Supported by: INdigital
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 263 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.
Supported by: INdigital
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 262 takes a look back at where the podcast on the national stage started. From humble beginnings to what it is today.
Supported by: INdigital
Episode topics –
- Reflecting on where it all began
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 261 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.
Supported by: INdigital
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 260 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.
Supported by: INdigital
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 259 was recorded at the 2019 WIPSCOM conference. This episode features Emily, dispatcher with Monroe County and Erika, dispatcher and CTO with Juneau out of Wisconsin.
This is an episode you do not want to miss!
Supported by: INdigital
Episode topics –
- Emily’s 9-1-1 story
- Erika’s 9-1-1 story
- Attitude in the Comm Center and improving that attitude
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 258 was recorded at the 2019 WIPSCOM conference. This episode features Kris, dispatcher with Adams County Sheriffs Office out of Wisconsin.
This is an episode you do not want to miss!
Supported by: INdigital
Episode topics –
- Kris’s 9-1-1 story
- 30+ years experience and still going strong
- Managing PTSD and sharing to help others
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 257 features Diana, Communications Supervisor at CENCOM out IL.
This is an episode you do not want to miss!
Supported by: INdigital
Episode topics –
- Diana’s 9-1-1 story
- Calls that stick
- A health scare and the triumph of a half marathon
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 256 is the last episode recorded at the 2019 NAVIGATOR conference. This episode features Mike, 9-1-1 shift supervisor with San Marcos Police Department.
This is an episode you do not want to miss!
Supported by: INdigital
Presented by: IAED
Episode topics –
- From drawing houses to 9-1-1 professional
- The experience of helping a caller bring new life into the world
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 255 was recorded at the 2019 NAVIGATOR conference. This episode features Adam Timm of The Healthy Dispatcher. In this episode we recap his travels, a new book and the unicorn that is the dispatch center that has no overtime.
This is an episode you do not want to miss!
The Healthy Dispatcher - Facebook | LinkedIn | Twitter | Web
Supported by: INdigital
Presented by: IAED
Episode topics –
- Recap of Adam Timm’s travels
- New book
- Dispatch centers with no overtime
- How do we change how 9-1-1 is viewed?
- And much more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 254 was recorded at the 2019 NAVIGATOR conference. This episode features Ryan Chambers, Training Specialist with RapidDeploy.
This is an episode you do not want to miss!
Supported by: INdigital
Presented by: IAED
Episode topics –
- Recap from the Denise Amber Lee Foundation to RapidDeploy
- The loss of his wife and the power of the public safety family
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 253 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Open Mic where we share all types of funny and outrageous 9-1-1 calls and moments in dispatch.
Supported by: INdigital
Presented by: IAED
Episode topics –
- Funny dispatch and open mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 252 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.
Supported by: INdigital
Presented by: IAED
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 251 was recorded at the 2019 NAVIGATOR conference. This episode features Lori, 9-1-1 instructor with Veterans Tribute Career and Technical Academy and Lily, Communications Specialist with Las Vegas Fire and Rescue.
It’s an episode you don’t want to miss.
Supported by: INdigital
Presented by: IAED
For more information on the Veterans Tribute Career and Technical Academy - Facebook | Twitter | Web
Episode topics –
- Lily’s 9-1-1 story
- Lori’s 9-1-1 story
- VTCTA - Dispatch Program
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 250 was recorded at the 2019 NAVIGATOR conference. This episode features Megan, Training Coordinator with Allegan County Central Dispatch out of Michigan.
It’s an episode you don’t want to miss.
Supported by: INdigital
Presented by: IAED
Episode topics –
- Megan’s 9-1-1 story
- Triple homicide
- Training and beyond
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 249 was recorded at the 2019 NAVIGATOR conference. This episode features Leslie an instructor w/NENA and Doug of Showalter & Company.
It’s an episode you don’t want to miss.
Supported by: INdigital
Presented by: IAED
Episode topics –
- Leslie’s 9-1-1 story
- A recap with Doug
- How calls take a toll on us
- Training and ethics
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 248 was recorded at the 2019 Texas Public Safety Conference. This episode features Matt, Instructor with the Denise Amber Lee Foundation and it highlights Matt’s 9-1-1 story from Illinois to Las Vegas, his work with the Denise Amber Lee Foundation and what it was like in his center during 1 October, the Las Vegas active shooter incident.
It’s an episode you don’t want to miss.
Supported by: INdigital
Episode topics –
- Matt’s 9-1-1 story
- The transition from working in Illinois to Las Vegas, Nevada
- 1 October
- Working with the Denise Amber Lee Foundation
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 247 was recorded at the 2019 Texas Public Safety Conference. This episode features Daneille, Assistant Communications Manager with League City Police Department and Jeremy, Communications Shift Supervisor with League City Police Department..
Supported by: INdigital
Episode topics –
- Daneille’s 9-1-1 story
- Jeremy’s 9-1-1 story
- Hurricane Harvey and its impact on dispatch during and after the storm
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 246 was recorded at the 2019 Texas Public Safety Conference. This episode features Hank and Dj Hunt. Their story follows a journey that started after a their daughter Kari lost her life, their granddaughters call to 9-1-1 that didn’t work and a promise made to help fix that problem.
Supported by: INdigital
Episode topics –
- The story of Kari, Kari’s Law and the Hunt family
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 245 was recorded at the 2019 Texas Public Safety Conference and this is Open Mic. This episode features the funny situations and phone calls that come into 9-1-1 dispatch.
Supported by: INdigital
Episode topics –
- A live audience Open Mic session
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 244 was recorded at the 2019 Texas Public Safety Conference and features the #IAM911 stories of 9-1-1 professionals who attended the Imagine Listening session.
WARNING…THIS EPISODE CONTAINS STORIES THAT COULD CAUSE A TRIGGER. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. The following stories are all true and come from the dispatchers who live them.
This is an episode you do not want to miss!
Supported by: INdigital
Episode topics –
- A live audience Imagine Listening session
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 243 was recorded at the 2019 Texas Public Safety Conference and features Carrie and Sara, public safety dispatchers with Sugar Land Public Safety out of Texas.
This is an episode you do not want to miss!
Supported by: INdigital
Episode topics –
- Carrie’s 9-1-1 story
- Sara’s 9-1-1 story
- Ride along stories
- Early 9-1-1 calls
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 242 highlights the experience of once dispatch, always dispatch, the experience of being present during an End of Watch and a message to my friend Brian, aka Butter, aka B3 (Baker 3.)
Episode topics –
- Coming home to my public safety family
- The experience of an End of Watch
- Paying respects to my friend B3
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 241 features stories from the #IAM911 movement. You will also hear two powerful stories from dispatchers out of Idaho and Illinois. Both of them have written and shared them throughout social media and now, you will hear them tell it on this podcast.
This is an episode you do not want to miss!
Supported by: INdigital
Episode topics –
- Stories from the #IAM911 movement
- Diana’s story - The dreaded call
- Cori’s story - My suicidal call
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 240 features State of Alabama Market Manager with INdigital, Caleb. In this episode we visit his public safety background along with a look at the devastation caused by the EF4 tornado that hit Lee County, Alabama on March 3, 2019.
This is an episode you do not want to miss!
Supported by: INdigital
Episode topics –
- Caleb’s 9-1-1 story
- Responding as an EMT after the destruction of a tornado in 2011
- EF4 tornado in Lee County, Alabama on March 3, 2019
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 239 features the story of how I met Gary Allen, former dispatcher of 20 years, technical writer, former editor of Dispatch Monthly and Dispatch Magazine On-line, and how this one connection changed my life.
This is an episode you do not want to miss!
Cult of Mac - Remembering Gary Allen, Apple stores’ most devoted overnight camper
911ceu.com - Web
Supported by: INdigital
Episode topics –
- How I met Gary Allen
- A connection that changed my life
- Allegan County pursuit audio
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 238 features First Vice President Monica Million and current NENA President Jamison Peevyhouse.
This is an episode you do not want to miss!
NENA - Facebook | Twitter | Web
Supported by: INdigital
Episode topics –
- 9-1-1 Goes to Washington recap
- 9-1-1 dispatcher reclassification
- NENA teaser announcement
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 237 features FCC Commissioner Jessica Rosenworcel. In this episode we talk about her support and advocacy for 9-1-1 dispatcher reclassification and her work with Congresswoman Norma Torres.
This is an episode you do not want to miss!
FCC Commissioner Rosenworcel – Podcast | Twitter | Web
Supported by: INdigital
Episode topics –
- 9-1-1 dispatcher reclassification
- Ongoing support for 9-1-1 dispatchers
- Her work with Congresswoman Norma Torres
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 236 features U.S. Representative for California’s 35th District, Congresswoman Norma Torres. In this episode we recap episode 117, which was the first time we spoke, and now, three years later, the fight to reclassify 9-1-1 dispatchers under the protective class continues. Thank you Congresswoman Torres, for your time, your effort, your amazing staff and for the big announcement.
This is an episode you do not want to miss!
Congresswoman Norma Torres – Facebook | Twitter | Web
Supported by: INdigital
Episode topics –
- Recap - Episode 117
- 9-1-1 dispatcher reclassification
- A big announcement
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 235 features my wife Rebecca and a cameo from our 14 year old son Logan. We share stories from our family life during my time as a 9-1-1 dispatcher and read responses from #IfICouldTellYouOneThing.
Supported by: INdigital
Episode topics –
- Family life during my time as a 9-1-1 dispatcher
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 234 features Mel of the HumorUs Podcast and we go over Buzzfeed’s 16 WTF 9-1-1 calls that will make you question humanity. It’s an episode you do not want to miss.
HumorUs Podcast - Facebook | Instagram | Twitter | Web
Supported by: INdigital
Episode topics –
- Buzzfeed’s 16 WTF 9-1-1 calls that will make you question humanity
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 233 features Rachel, Communications Training Officer and 9-1-1 dispatcher out of Michigan. It’s an episode you do not want to miss.
Supported by: INdigital
Episode topics –
- Rachel’s 9-1-1 story
- Calls that stick with us
- Auditioning for MasterChef
- A call to action to FOX
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 232 covers a recap of travels, responses to questions from listeners and more! It’s an episode you don’t want to miss.
Supported by: INdigital
Episode topics –
- Recap of travels
-
IfICouldTellYouOneThing
- What it once was… - A look into the future of 9-1-1 dispatch
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 231 is an Imagine Listening episode and features stories from the #IAM911 movement.
Supported by: INdigital
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 230 features Erica, dispatcher and CTO with Calhoun County 9-1-1 out of Michigan.
Supported by: INdigital
Episode topics –
- Erica’s 9-1-1 story
- Taking a call for someone you know working in the area you live in
- Becoming a CTO and advice for others who are interested in doing it
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 229 features Tracy Eldridge, Public Safety Community Engagement Manager with RapidSOS and Dr. Michelle Lilly. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.
Supported by: INdigital
Contact Tracy at teldridge@rapidsos.com or find her on Facebook and Linkedin
Dr. Michelle Lilly / 911 Recovers - Facebook | Twitter | Web
Episode topics –
- Dispatch and PTSD
- 911 Recovers
- A look at Tracy’s closing speech on her PTSD story
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 228 features Juan, telecommunicator with Lake County Sheriff’s Office, IL. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.
Supported by: INdigital
Follow Juan on Facebook | Instagram | Snapchat - ninejuan1 | Web (Dj services)
Episode topics –
- Juan’s 9-1-1 story
- America’s Most Wanted
- Juan’s transformation
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 227 is a live audience episode of Open Mic. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.
Supported by: INdigital
Episode topics –
- Open Mic & outrageous 9-1-1 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 226 is a live audience episode of Imagine Listening and Open Mic. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.
Supported by: INdigital
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 225 features Jennifer, dispatcher and CTO with Ogle County Sheriff’s Office, Rob McMullen, Director of Vigo County 9-1-1 out of Indiana and Immediate Past President of NENA and was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.
Supported by: INdigital
Episode topics –
- It could happen to you - a session by Rob on an on duty officer death
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 224 features Nathan Lee and Ryan Chambers of the Denise Amber Lee Foundation and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference.
Denise Amber Lee Foundation - Facebook | Twitter | Web
Supported by: INdigital
Episode topics –
- The story of Denise Amber Lee
-
The Denise Amber Lee Foundation
- Accomplishments
- The future
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 223 features Open Mic stories and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference.
Supported by: INdigital
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 222 features the #IAM911 stories of the professionals of Alabama and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference. This episode also features an anonymous article called, “But we are secretaries…”
Supported by: INdigital
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 221 features Meagan, Megan and Ryan, 9-1-1 professionals with Ottawa County Central Dispatch Authority out of Michigan.
NICE – Facebook | Twitter | Web
NICE Recognizes 2018 PSAPs’ Finest Award Winners
Ottawa County dispatchers involved in life-saving attempt at pool
Supported by: INdigital
Episode topics –
- Meagan, Megan and Ryan share their 9-1-1 stories
- Vegas Save
- Telecommunicator of the Year
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 220 features Tanya Lee, Manager of Evans Care Console Cleaning and Preventative Maintenance, and Rob McMullen, Director of Vigo County 9-1-1 and Immediate Past President of NENA. This was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.
Supported by: INdigital
Episode topics –
- How a clean center can help your dispatchers
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 219 features Ashley, Senior TC and Amy, Shift Lt. with Randolph County 9-1-1 and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.
Supported by: INdigital
Episode topics –
- Ashley’s 9-1-1 story
- Amy’s 9-1-1 story
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 218 was recorded in front of a live audience and this is Open Mic. This episode covers the funny and outrageous stories of 9-1-1, the lighter side, and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.
Supported by: INdigital
Episode topics –
- Open Mic stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 217 features the #IAM911 stories of the professionals of North Carolina and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.
Supported by: INdigital
Episode topics –
-
IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 216 is an Imagine Listening episode and covers the Las Vegas shooting. You will hear disturbing audio as well as powerful stories from dispatch.
Supported by: INdigital
Episode topics –
- Las Vegas Shooting
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 215 features Laurel, telecommunications, ATAC trainer, along with Susan, SGT, shift supervisor with Rutherford County 911 Communications and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.
Supported by: INdigital
Episode topics –
- Laurel’s 9-1-1 story
- Susan’s 9-1-1 story
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 214 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Open Mic session.
Supported by: INdigital
Episode topics –
- Open Mic/Funny 9-1-1 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 213 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Imagine Listening session.
Supported by: INdigital
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 212 is a surprise episode. Please listen and share.
Supported by: INdigital
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.
NICE – Facebook | Twitter | Web
NICE Recognizes 2018 PSAPs’ Finest Award Winners
35 APCO Public Safety Quality Assurance Webinar Questions Answered
Ottawa County dispatchers involved in life-saving attempt at pool
Supported by: INdigital
Episode topics –
- What is NICE
- The importance of QA
- Telecommunicator of the Year
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 210 features Doug and Jill of Showalter and Company. This episode was recorded at the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.
Please support the podcast by supporting our sponsor.
Showalter & Company – Facebook | Instagram | Twitter |
Supported by: INdigital
Episode topics –
- Jill's 9-1-1 story
- Make or break call
-
Doug's story
- Dispatching in the LA area
- Showalter & Company
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 209 features Brian, dispatch supervisor, tactical dispatcher out of Southern California and instructor for Kim Turner, LLC. This episode was recorded in the Sands Expo of the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.
Please support the podcast by supporting our sponsor.
Kim Turner, LLC – Facebook | Instagram | Twitter |
Supported by: INdigital
Episode topics –
- Brian's 9-1-1 story
- Tactical Dispatching
- What it is
- What does it take to do it
- How does a center build a team
- Teaching for Kim Turner, LLC.
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 208 is a live audience episode and was recorded at the 2018 National APCO conference. This is going to be the second part of Imagine Listening called, Open Mic. In this episode we share some hilarious moments where dispatchers have keyed up on accident and had blunders over the radio as well as calls that can only make you laugh and wonder if this is real life. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for this great conference.
Please support the podcast by supporting our sponsor.
Kim Turner, LLC – Facebook | Instagram | Twitter |
Supported by: INdigital
Episode topics –
- Open Mic Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 207 is a live audience episode and was recorded at the 2018 National APCO conference. Today is #IAM911 Day and the stories in the episode represent the #IAM911 Movement. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for your great conference.
Please support the podcast by supporting our sponsor.
Kim Turner, LLC – Facebook | Instagram | Twitter |
Supported by: INdigital
Episode topics –
-
IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back.
Please support the podcast by supporting our sponsors.
Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- 2018 National APCO Recap
- ATTN: Video
- Upcoming conference presentations
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 205 is a look back at the last few months of my dispatch career and the calls I took. I recently celebrated my 5 year anniversary of my last day. It's an episode you don't want to miss along with a few announcements.
Episode topics -
- Back from vacation
- A look back at the last few months of my dispatch career
- Suicide call - The soon to be ex
- Suicide call - I tried to call you the day you ran your car into a tree
- Medical - Spanish translation
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It's an episode you don't want to miss.
Please support the podcast by supporting our sponsors.
Kim Turner, LLC – Facebook | Instagram | Twitter | Web
RapidSOS – Facebook | Twitter | Web | YouTube
Episode topics –
- Reinhard's public safety story
- From being in the field to Industry Partner
- The vision of RapidSOS
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 203 features Christine, dispatch supervisor with Waukesha County Communications, Wisconsin, her daughter Chloe and Ryan Dedmon of Kim Turner, LLC. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference and highlights a session that Chloe gave called, "Growing up 9-1-1." It's an episode you do not want to miss.
Please support the podcast by supporting our sponsors.
Kim Turner, LLC – Facebook | Instagram | Twitter | Web
RapidSOS – Facebook | Twitter | Web | YouTube
Episode topics –
- Growing up 9-1-1
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 202 features Morgan, dispatcher and public relations officer with Gasconade Central out of Missouri and is a Gold Line Scholarship winner. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference.
Please support the podcast by supporting our sponsors.
Kim Turner, LLC – Facebook | Instagram | Twitter | Web
RapidSOS – Facebook | Twitter | Web | YouTube
Episode topics –
- Morgan's 9-1-1 story
- How Morgan started
- Early calls and calls that have stuck with her
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share!
Sponsored by
Kim Turner, LLC – Facebook | Instagram | Twitter | Web
RapidSOS - Facebook | Twitter | Web | YouTube
Episode topics –
- An April Fool's prank on some officers
- MF has my money
- "It" is stuck in the vacuum hose
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don’t hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown.
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. Thank you all for the support and for listening. If it wasn’t for all of you, I would not have made it to this epic episode 200. Here’s to many more...
Episode topics -
- IAM911 stories from the 9-1-1 professionals that make up the movement in Michigan
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 199 is an intro to an epic episode 200. Why an intro? Well, I want to give you a little taste of what you are going to hear. Episode 200 is a live audience episode of Imagine Listening. Enjoy...
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Reader's Digest Article - "Secrets a 911 Dispatcher won’t tell you"
Episode topics –
- An intro to episode 200
- Can you tell me what it is really like?
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia.
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- Marc's 9-1-1 story
- A call that sticks with him
- Differences in calls from Australia vs the United States
- And more...
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field.
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- San Bernardino Terrorist Attack
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news.
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- Woman calls 9-1-1 for beer
- Bad! US man says he was shot by pet pooch
- Woman furiously sh*ts on floor of Time Hortons, throws it at employees
- Sloppy Joe - Urban Legend
- Woman who killed husband may have served lover's remains at BBQ
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss!
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- Indiana NENA/APCO recap
- NAVIGATOR recap
- Upcoming sessions
- Giveaways
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 194 features Lynn, Dispatch Supervisor with WestCom Emergency Communications, Iowa. This is the last episode recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- Lynn's 9-1-1 story
- Catching the dispatch bug
- De-gloving
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- Health and dispatch
- The Resilient 9-1-1 Professional
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- Lisa's 9-1-1 story
- Deal with child callers
- Personal connections with those on the road
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- Wellness for the 1st First Responder
- A brief look at "Growing up 911 "
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 190 features Luz, Emergency Dispatch Supervisor with City of Miami Police Department in Florida.
Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web
Episode topics –
- Luz’s 9-1-1 story
- From dispatch to supervisor
- Going beyond the call of duty
- A brief look at Hurricane Irma
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 189 features Todd, Training Coordinator with Cobb County, GA. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Sponsored by Kim Turner, LLC - Facebook | Instagram | Twitter | Web
Episode topics –
- Todd’s 9-1-1 story
- From dispatch to training coordinator
- Peer support
- Technology in dispatch
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 188 features Brittany, Assistant Director of Fulton County out of Indiana. This was recorded at the Indiana NENA/APCO conference.
Episode topics –
- Brittany’s 9-1-1 story
- Calls that stick with you
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 187 is an Open Mic episode. This episode features funny stories and blunders from 9-1-1. This was recorded at the Indiana NENA/APCO conference.
Episode topics –
- Funny 9-1-1 stories
- Open mic blunders
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 186 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Indiana. This was recorded in front of a live audience at the Indiana NENA/APCO conference.
Episode topics –
-
IAM911 stories
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 185 features Jared, Director of Dearborn County out of Indiana. This was recorded at the Indiana NENA/APCO conference.
Episode topics –
- Jared's 9-1-1 story
- Reflecting on funny 9-1-1 calls
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 184 features Maranda and Tonya, dispatchers with Marshall County out of Kentucky. This is a powerful yet emotionally driven episode.
Unsung heroes: 911 dispatchers open up about Marshall County HS shooting - Web (article/video mentioned in episode)
Episode topics –
- Maranda's 9-1-1 story
- Tonya's 9-1-1 story
- Marshall County HS shooting
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 183 is an Open Mic episode. This episode features funny stories and blunders from 9-1-1. This was recorded at the Iowa APCO conference during the closing session.
Iowa APCO – Facebook | Web
Episode topics –
- Funny 9-1-1 stories
- Open mic blunders
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 182 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Iowa. This was recorded at the Iowa APCO conference during the closing session.
Iowa APCO – Facebook | Web
Episode topics –
-
IAM911 stories
- Addressing an issue
- An announcement for the national APCO conference
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 181 features Aaron, dispatcher with Carroll County and Cody, head of the popular Facebook Page Nocturnal Dispatchers as well as a dispatcher with Boone County out of Iowa. This episode was recorded at the Iowa APCO conference.
Iowa APCO – Facebook | Web
Episode topics –
- Aaron’s 9-1-1 story
- Cody’s 9-1-1 story
- A story of PTSD
- Calls that stick with you
- The lighter side of 9-1-1
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 180 is sponsored by 911 Gold Line Training and features Joe, Operations Manager with Cedar Rapids Police Department. This episode was recorded at the Iowa APCO conference.
Episode Sponsor -
911 Gold Line Training - Facebook | Instagram | Twitter | Web
Iowa APCO – Facebook | Web
Episode topics –
- Joe’s 9-1-1 story
- Saving lives on duty and off duty
- Iowa APCO conference reflection
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 179 features Sheila with Buena Vista County Communications (911), is the Iowa APCO Telecommunicator of the Year, and this episode was recorded at the Iowa APCO conference.
Iowa APCO – Facebook | Web
American Heart Association - (As mentioned in the episode)
Episode topics –
- Sheila's 9-1-1 story
- Calls that stick with you
- Iowa APCO Telecommunicator of the Year Award
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 178 features Karin of RapidSOS and John of Hexagon and was recorded at the Iowa APCO conference.
Iowa APCO – Facebook | Web
Episode topics –
- Karin's 9-1-1 story
- John's 9-1-1 story
- John's best call
- Calls that stick with you
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 177 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and is the last episode recorded at the Missouri Public Safety Communications Conference.
Missouri Public Safety Communications Conference – Facebook | Twitter | Web
Episode topics –
- A discussion of PTSD
- Symptoms
- How to identify it
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 176 features Ashley and Jen, supervisors with Stone County Emergency Services and was recorded at the Missouri Public Safety Communications Conference.
Missouri Public Safety Communications Conference – Facebook | Twitter | Web
Episode topics –
- Ashley’s 9-1-1 story
- Jen’s 9-1-1 story
- Calls that stick with you
- Name calling
- And more!
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 175 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and was recorded at the Missouri Public Safety Communications Conference.
Missouri Public Safety Communications Conference - Facebook | Twitter | Web
CNN News Report on Joplin Tornado - Web
Episode topics –
- April's 9-1-1 story
- Eric's 9-1-1 story
- The Joplin Tornado
- TERT deployment
- And more!
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 174 is a live audience episode recorded at the Missouri Public Safety Communications Conference. This episode is called "Open Mic" where we talk about the lighter, more funny part of 9-1-1 dispatch.
Episode topics –
- She's throwing out my spam!
- What's your last name? Browneye?
- Lewd on the highway
- Lewd in the parking lot
- And more!
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Imagine finding your spouse with a gun. You’re shocked and confused and before you can ask what is going on, you hear a shot. Your spouse falls from a self-inflicted gun shot to the chest. Now imagine you’re 9-1-1 giving the caller CPR instructions and encouraging them to ignore the cracking ribs... This is what it’s like, within the trenches. Episode 173 features the stories of the #IAM911 movement along with a live audience recording from MPSCC.
Episode topics –
- Stories from the #IAM911 movement
- Live audience recording from MPSCC
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them.
News story - Time.com
Episode topics –
- Podcast appearances
- Jennifer's 9-1-1 Story
- Taking calls from those you know
- Calls that stick
- A 9-1-1 call from Jennifer's daughter
- Broward County, Florida - School shooting
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them.
Episode topics -
- Podcast appearances
- Recap of NENA 9-1-1 Goes to Washington
- Celebrating 50 years of 9-1-1
- Kari's Law - Official signing
- NG9-1-1 Institute Awards Reception
- FCC Commissioner Jessica Rosenworcel's speech
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com
Ep 170 features Jim Marshall and Ryan Dedmon of the 911 Training Institute.
As always if you have any comments, questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. To pre-order your copy of Jim Marshall's new book "The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center" please visit the institute website below.
Sponsor -
911 Training Institute – Facebook | Twitter | Web
Episode topics -
- Survive & Thrive Fit Challenge recap
- Candida Story
- A suicidal caller, yoga and a save
- Ryan's update
- Jim's update
- And more
This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services.
This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan.
As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Sponsor -
911 Training Institute – Facebook | Twitter | Web
Episode topics -
- Leah's 9-1-1 story
- Social media, Disasters and the PSAP
- Hurricane Harvey and the PSAP
- And more
Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PSAP to something more fitting of what a dispatch center does now.
This is an episode you don't want to miss. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Article mentioned in episode - Facebook rolls out AI to detect suicidal posts before they’re reported - Web
Podcast Sponsor -
911 Training Institute – Facebook | Twitter | Web
Episode topics -
- Chris's 9-1-1 story
- Kentucky Training Summit
- www.the911summit.com
- Should the name PSAP be changed to something else?
- Should the name "dispatcher" be changed to something else?
- Facebook suicide detection AI
Ep 167 features Mary, Deputy Director with MACECOM out of Washington state. This episode is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. In this episode Mary talks about what is new at her dispatch center and informs our listeners of the upcoming Western Regional Conference in Tacoma, Washington. We also tackle the debate of "what is your emergency?" versus "where is your emergency?" It's a debate that has been out there for some time but has been recently brought to the frontline with the launch of FOX's new show, "9-1-1." It's an episode you don't want to miss and for more information on the Western Regional Conference follow the links below.
Podcast Sponsor –
911 Training Institute – Facebook | Twitter | Web
MACECOM - Facebook | Twitter | Web
Western Regional Conference -
We are pleased to announce that there is an app now available to support the 2018 APCO Western Regional Conference. You will need to download the “eventbase” app from the appropriate app store. Links are available at http://free.eventbase.com/download or you can use the QR code below. After you launch the app, just search for APCO and select the APCO 2018 Western Regional Conference. You can also find it by date: March 27, 2018. This app will provide the information you need: schedule, speakers, vendors and exhibitors, map, hotels, and conference center. You may mark sessions as favorites for quick access or add them to your calendar so you don’t miss what is important to you. You may also search by speaker or track.
Conference registration - Early Bird Registration Discount extended to Jan. 13th
http://www.2018.apcowrc.org/ Requests for local events or chapter mtgs should go to wr2018@waapconena.org Episode topics -
- 5 year anniversary reflection
- What's new at MACECOM?
- What's happening at the Western Regional Conference?
- Highlighted speakers
- The Super Session
- Why is it important to attend a conference if you can?
Ep 166 is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. This episode features Rob "Big Mac" McMullen, director at Vigo County 9-1-1 out of Indiana and current President of NENA. In this episode we catch up on what he is doing with NENA, automated dispatching and the new FOX TV series, "9-1-1."
As always if you have any comments questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com.
Podcast Sponsor -
911 Training Institute - Facebook | Twitter | Web
Episode topics -
- Catching up with Rob
- Automated dispatching
- Dispatch Debbie
- FOX TV series - 9-1-1
Imagine a bright sunny day on the farm while your son plays outside. You are on your tractor and realize you don’t see your son anymore. Panic sets in…Now imagine your 9-1-1 taking the call of a frantic father who has run over his child. The pain in his voice is haunting... This is what it’s like, within the trenches. In this episode, you will hear stories from the IAM911 movement, a movement I started to fight the reclassification of dispatchers from clerical to protective and bring awareness to the types of calls that 9-1-1 dispatchers answer on a daily basis. This episode is the last one for 2017 and it ends with an announcement that I have been teasing for weeks. Now…you heard the warning at the beginning but I must warn you again and add that if you suffer from PTSD or have suicidal tendencies you are listening at your own risk. The stories you are about to hear are all true and come from the dispatchers who lived them. While some stories have a good outcome, the majority are horrifying. This is our reality. Your worst day is our every day. So let’s start with a bang. I want you to imagine each story. Become the dispatcher who has taken each call and imagine listening…
Ep 164 features the co-founder of The Healthy Dispatcher, Adam Timm. In this episode Adam gives an overview of his history from 9-1-1 dispatcher to health and mental wellness advocate. He talks about the first ever 9-1-1 Training Summit held in Charlotte, North Carolina in partnership with the Denise Amber Lee Foundation. We also talk about resolutions for the new year and what we can do to avoid stress in the workplace.
This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
The Healthy Dispatcher - Facebook | Twitter | Web
Denise Amber Lee Foundation - Facebook | Twitter | Web
Episode topics -
- The Healthy Dispatcher overview
- 9-1-1 Training Summit
- Avoiding stress in the workplace for the new year
- And more
Ep 163 features Jim Marshall, Director of the 911 Training Institute and Ryan Dedmon, Outreach Director. In this episode we reveal the details of the Survive & Thrive Fit Challenge. Per Ryan,
"The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and Within the Trenches Podcast. Jim Marshall, the Director of the 911 Training Institute, developed this challenge after Survive & Thrive, one of his more popular training classes for dispatchers. Partnering with Ricardo Martinez, the Creator of Within the Trenches Podcast and Founder of the #IAM911 Movement, both men will begin a fitness journey together. They invite dispatchers, and all other first-responders, to join them on their journey to improve overall health, wellness, and quality of life at home and work. Use #SurviveThriveFC on social media to join and share your experiences. The official logo of the Survive & Thrive Fit Challenge, created by Within the Trenches Podcast. #SurviveThriveFC" This is an episode you do not want to miss. If you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. 911 Training Institute - Facebook | Twitter | Web Episode topics - * An overview of the 911 Training Institute * Background on Jim Marshall * Background on Ryan Dedmon * The Survive & Thrive Fit Challenge Reveal
Ep 162 of Within the Trenches features Megan, alternate lead dispatcher with Cascade County, Great Falls Police Dispatch in Montana. In this episode Megan shares how she got into dispatching, calls that have stuck with her and a call that resulted in something rare in the world of dispatching. She got the opportunity to meet a caller and the callers father, a man she helped save through CPR instructions she gave.
This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
KRTV News Report -
Episode topics -
- Megan's 9-1-1 story
- The calls you learn from
- Lifesaver
- And more...
Ep 161 is the last of a series of episodes recorded live at the Illinois Public Safety Telecommunications Association conference. This was a hell of a show and I look forward to returning. Thank you to everyone for hosting the show and to those who stopped by to say hello, take pictures and especially to those who were guests on the podcast.
This episode features Vanessa, supervisor with West Suburban consolidated dispatch center. In this episode Vanessa shares her 9-1-1 story and those that have stuck with her. This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- Vanessa's 9-1-1 story
- Being suspicious of everyone
- Dark humor in 9-1-1
- And more
This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 160 of Within the Trenches features Becky, ACS, or acting communications supervisor, and Mark a telecommunicator with Southeast Emergency Communications in IL. In this episode both Becky and Mark share their 9-1-1 story, how they got started, calls that have stuck with them and how they can make one question the decisions they make in a moments notice. It’s a must listen!
As always, if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Podcast Sponsor –
Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud
Episode topics –
- Becky's 9-1-1 story
- Mark's 9-1-1 story
- Calls that stuck with them
- Running scenarios
- In dispatch mode out of the center
This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 159 of Within the Trenches features Rachel, Public Safety IT PM with Wake County out of NC and guest regular, director of Vigo County and President of NENA Rob ‘Bigmac’ McMullen. In this episode Rachel shares her 9-1-1 story. She talks about how she started in dispatch and switched over to a Public Safety IT PM. This episode spirals into hilarity as we talk about 9-1-1 topics and listen to a news story out of Polk County, FL that will have you cracking up. It's a must listen!
As always, if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Podcast Sponsor –
Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud
Episode topics -
- Funny intro
- Rachel's 9-1-1 story
- Lip cheese
- Trotting to jail
- And more
Episode 158 features Kim Turner, Communications Manager for San Bernardino County Sheriff’s Department in California. She’s also the President of Kim Turner LLC. In this episode Kim tells her 9-1-1 story from dispatch to a police officer and back to run a dispatch center. She shares her experience with a car accident that caused a traumatic brain injury and how dispatch saved her life. She also shares stories from two major incidents in and around her county.
This is a must listen! As always if you have any comments, questions or you want to be a guest on the show, send an email to wttpodcast@gmail.com.
Podcast Sponsor -
Dispatch In Depth by the IAED - iTunes | Stitcher Radio | Soundcloud
Guest -
Kim Turner, LLC - Facebook | Twitter | Web
San Bernardino County Terrorist Attack -
http://www.cnn.com/2015/12/02/us/san-bernardino-shooting/index.html
Episode topics -
- Kim's 9-1-1 story
- How 9-1-1 dispatch saved her life
- The Christopher Dorner incident
- San Bernardino County Terrorist Attack
- And more...
Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share.
If there are any questions for Tracy regarding her training or PTSD advice please email her at teldridge@rapidsos.com.
As always if you have any comments, questions or you would like to be a guest on the show email wttpodcast@gmail.com.
Sponsored by Dispatch In Depth Podcast by IAED
iTunes | Soundcloud | Stitcher Radio
Mentioned in the podcast -
PTSD BUNKER GEAR FOR YOUR BRAIN
http://www.ptsdbunkergearforyourbrain.com/
Episode topics -
- Tracy's 9-1-1 story
- A call with Lexi
- Battling PTSD
- Dispatch Training
- A transition to RapidSOS
This episode is brought to you by Dispatch In Depth--a new podcast for emergency dispatchers. If you like Within The Trenches, you’re gonna want to check it out. Dispatch In Depth takes you deep into the why and how of emergency dispatching. It's produced by the International Academies of Emergency Dispatch and hosted by Isabel Gardett, the Director of Academics at IAED. Each episode features an interview with experts in the field including researchers, dispatchers, responders and public safety officials—who talk about the work they’re doing to make emergency dispatching as safe and effective as possible. I’ve listened to each episode and they are educational and entertaining. Would you believe that levels of evidence for example on CPR protocols can be decided on with the help of animal studies? Pig studies led to the new compressions only that showed better outcomes in pigs. These studies can be compared to humans but, I don’t want to give away anymore. It’s something you have to listen to. The episode is Cardiac Arrested Development, just one of many great episodes of Dispatch In Depth available on iTunes, Stitcher Radio and Soundcloud. Halloween. It’s probably my favorite time of the year. I love to be scared. The horror genre is my favorite. According to the free encyclopedia, Halloween, also known as All Hallows’ Eve is a celebration observed in a number of countries on the 31st of October. It begins the 3 day observance of Allhallowwide, the time of the liturgical year dedicated to remembering the dead, including saints, martyrs, and all the faithful departed. Others see it as a time for carving pumpkins with scary faces, trick or treating, goblins, ghost stories and haunted houses. During my time in dispatch I took all kinds of horrific calls from listening to someone as they took their last breath to someone finding a loved one hung in their home. They stick with me and will forever be embedded in my memory but two calls fall under the unusual and well...paranormal. This is Within the Trenches Ep 156... Please check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Dispatch in Depth Podcast - iTunes | Soundcloud | Stitcher Radio Halloween description - Wikipedia Al Capone research citation - * HAUNTED MICHIGAN: Al Capone & the Ghosts of Allegan County’s ‘Yellow Motel’ * The Final Insanity of Al Capone: Was Notorious Gangster Haunted by a Hapless Victim? * This day in history: Capone goes to prison
Episode topics - * Story 1 - The suspicious 2 * Story 2 - The Yellow Motel & Al Capone * Story 3 - Home is where the ghosts are
Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don't tell people no but in this situation...there is no other option.
This is a must listen. To Dee, her crew, those out on the road and the TERT team that came out to assist, thank you for what you do and thank you for sharing this story. As always, if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
CNN Report on Hurricane Harvey
Episode topics -
- Dee's 9-1-1 story
- Hurricane Harvey
Ep 154 is an extension of the podcast called Imagine Listening. It features the stories from the #IAM911 movement but this episodes' stories come from the 9-1-1 professionals of the Kentucky Emergency Services Conference. Following their stories is a presentation I gave at the conference. For years I have helped tell the stories of 9-1-1 dispatchers from all over the world but this time it's my turn. There are four videos shown during this presentation that you can view below. This is a must listen and share.
As always if you have any comments, questions, or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Behind the Mic: Stories from the trenches -
WZZM13 Media Coverage of the podcast -
#IAM911 Video -
Project #IAM911 Video -
Episode topics -
-
IAM911 stories from the Kentucky Emergency Services Conference
- My personal #IAM911 story - Within the Trenches - Keep Broadcasting Your Message
Ep 153 of Within the Trenches features Todd Sparrow, Director at Lawrenceburg 9-1-1 in Kentucky. In this episode Todd reflects on 35 years of public safety service, calls that have stuck with him, the Kentucky Emergency Services Conference and more. For more information on the conference please see the links below.
As always if you have any comments, questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com.
Kentucky Emergency Services Conference - Facebook | Web
Episode topics -
- Todd's 9-1-1 story
- A domestic call at 16 years of age
- Kentucky Emergency Services Conference
-
IAM911
Ep 152 is an extension of the podcast called Imagine Listening. This episode features the stories of the #IAM911 movement. It also features a former police officer who tells his story of a burglary call he went out to that resulted in an officer involved shooting. This is an episode you do not want to miss.
Make sure to check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Natalie Harris - Podcast | Website
A letter to the man I killed -
Officer Involved (Documentary) - Website
Episode topics -
-
IAM911 stories
- Burglary radio traffic
- Audio - A letter to the man I killed
Today, August 24 2017 marks the one year anniversary of when I started the #IAM911 movement. In this episode we will take a look back at why I started it, the explosion, media coverage and the future of the movement. It has been one hell of a year and I thank all of you for the support. I may have started this but it is because of the entire Thin Gold Line that made it a global success.
If you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- Medical recap
- A look back at episode 114
-
IAM911 explosion
- Media coverage
- Future
Ep 151 features Brianna, Benton County Emergency Communications out of Arkansas & Rob McMullen, director of Vigo County out of Indiana & NENA President. This episode begins with my first day in San Antonio, Texas for the NENA national conference and a 9-1-1 call I had to make on a couple who was arguing and at one point the male half was hanging from a parking garage. Brianna and Rob tell stories of their own and share what is in store for Rob as the incoming President of the National Emergency Number Association (NENA.)
This episode was recorded live at the National NENA conference in San Antonio, Texas and is a must listen. As always if you have any questions, comments or you want to be a guest on the show please send an email to wttpodcast@gmail.com.
Episode topics -
- The domestic at the top of the parking garage
- What is FirstNet?
- Rob for President
- And more!
Episode 150 features Don, a dispatcher of Sonoma County SO and Lee Ann, Dispatch Manager with Marin County SO out of California. In this episode we follow the 9-1-1 stories of Don and Lee Ann from the beginning to present day. We talk about the calls that stick with a person and those that can make or break ones career. This episode was recorded live at the National NENA conference in San Antonio, Texas and is a must listen.
As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- Don's 9-1-1 story
- Lee Ann's 9-1-1 story
- 9-1-1 calls that stick
- 9-1-1 calls that make or break a career
- Don's life size pic of Rob
- And more
Ep 149 features Jen, a telecommunicator out of an agency in Illinois. In this episode Jen tells her 9-1-1 story, shares some calls and stressors of the job, along with some educational points for those calling 9-1-1 on a cell phone and how cell phones can still be used to dial 9-1-1 even when there is no service.
This is a must listen so please check it out and share. As always if you have any questions, comments or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- Jen's 9-1-1 story
- 9-1-1 prank
- Kids playing on the phone and how to avoid it on a cell phone
- Always know where you are
- And more
Episode 148 features Adam Timm of The Healthy Dispatcher. This episode was recorded at the 2017 Michigan NENA conference in Lansing. In this episode Adam reflects on his dispatch career that spanned over 10 1/2 years in Los Angeles, California. He focuses on how stress from the job turned him into what his co-workers called him, "Angry Adam" and how going to classes to help deal with his stress helped him drop his angry persona and helped him realize his calling in helping his fellow dispatchers become less stressed and focus on their health and mental wellness.
This is a must listen! As always if you have any comments, questions or you want to be a guest on the show send an email to wttpodcast@gmail.com. For more information on Adam Timm and The Healthy Dispatcher see the links below.
The Healthy Dispatcher - Facebook | Linkedin |Twitter | Web
Episode topics -
- Adam's 9-1-1 story
- To judge or not to judge
- The death of "Angry Adam"
- The rise of The Healthy Dispatcher
Ep 147 was recorded in front of a live audience at the 2017 Indiana NENA/APCO conference. Dispatchers share their outrageous and funny calls.
As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- Open mic - "That feels so good..."
- Open mic - "I'm willing to try..."
- 911 call - The billboard
- And much more
Today’s episode is a hard one. If you have followed the #IAM911 movement then you know that many of the stories told by the dispatchers who lived them are hard ones. There are some good ones but they are rare. Many 9-1-1 professionals have poured their hearts out for the movement and continue to do so. In doing this they have opened the eyes of millions to what they do every single time they answer a call. These professionals have also found a way to tell their stories, heal and find some sort of closure.
As my team and I continued to help share these important stories I had a thought, “Why not reach an even bigger audience by sharing them on the podcast?” This is now known as “Imagine Listening”, an extension of the podcast featuring the stories of the #IAM911 movement. When recording these episodes, I read each story so that more people can get a feel for the types of calls, emotions and stress the dispatcher deals with.
They have become quite popular and in this episode, I recorded it with a live audience. There were about 120 people in attendance and some dispatchers read their owns stories. Others wrote them down and my co-presenter Rob and I read them out loud. The room was packed and the emotions were high. We shared our stories and we healed. This is an important episode indeed.
Please listen and share with everyone you know including local leaders. Let them know why you should be recognized as a 9-1-1 professional. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com
WARNING – IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES THIS MAY BE A TRIGGER. YOU ARE LISTENING AT YOUR OWN RISK.
Ep 145 features Sarah, Assistant Director at Kosciusko County out of Indiana and Curt, Sales Engineer with INdigital.
In this episode we go back in time a few years to when Curt, who lived down the street from the Kosciusko County 9-1-1 dispatch center fell out of a tree and his wife had to call 9-1-1. Sarah, was the call taker that day and in this one story, they both found out what the other was doing before and after the call. To bring them together and allow for closure was a great experience.
This is a must listen so please check it out and share it. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.
Episode topics –
- Curt’s side of the 9-1-1 call
- Sarah's side of the 9-1-1 call
- Know your location
- And more
Episode 144 features show favorite Rob "Big Mac" McMullen and is the first Facebook Live episode. In this episode we play some funny 9-1-1 tapes, interact with our Facebook Live audience and share hilarious stories.
You don't want to miss this one! As always if you have any comments, questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com.
Episode topics -
- 9-1-1 stories
- Live at Indiana NENA/APCO conference
- 9-1-1 tapes
Ep 143 features Bill, Quality Assurance Specialist with Horry County E911, South Carolina.
In this episode I got the chance to speak with Bill about his 9-1-1 dispatch career after retiring from the military and how crucial it is to follow protocols in the center. Bill shares a story where confirming the location was not followed and how critical it is to do so in an emergency. If you ever wanted to know what you need when calling 9-1-1, this is the episode for you. Please check it out and share it.
This is the last episode recorded at the IAED's annual NAVIGATOR conference and it was a complete success. Thank you to everyone with the IAED for the hospitality and giving me the opportunity to attend the conference, speak and do the podcast.
To learn more about the IAED and the Annals of Emergency Dispatch & Response follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.
IAED - Facebook | Twitter | Web
Annals of Emergency Dispatch & Response - Facebook | Twitter | Web
Episode topics -
- Bill's 9-1-1 story
- Early training calls
- Location is key
- And more
Ep 142 features Erin, Communications Specialist at Loveland Emergency Communications out of Colorado and the 2017 IAED Dispatcher of the Year.
In this episode we take a trip down memory lane with Erin as she talks about her early 9-1-1 career to present day. She shares stories including one from when she was training and took her first 9-1-1 call with her trainer and when she answered she added a few "1's" to 9-1-1. She also shares her call and experience that lead to her becoming the 2017 IAED Dispatcher of the Year.
This is a must listen so please check it out and share it. To learn more about the IAED follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.
IAED - Facebook | Twitter | Web
Episode topics -
- Erin's 9-1-1 story
- Early training calls
- IAED Dispatcher of the Year
- And more
Ep 141 features Ryan Dedmon, Outreach Director with the 911 Training Institute and creator of the popular blog Operation 10-8.
In this episode I finally got the chance to not only have Ryan on an episode where we are face-to-face but we finally met after almost a year of talking online. Ryan explains the reasons why the 9-1-1 Wellness Foundation closed its doors and what's new in the world of the 9-1-1 Training Institute.
This is a must listen so please check it out and share it. To learn more about the IAED and the 9-1-1 Training Institute follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.
9-1-1 Training Institute - Facebook | Web
Operation 10-8 - Facebook | Web
IAED - Facebook | Twitter | Web
Episode topics -
- The decision to close the doors of the 9-1-1 Wellness Foundation
- 9-1-1 calls
- What's new at the 9-1-1 Training Institute?
- Upcoming training
Ep 140 features Ty, Director of Education with NENA and Lisa, Education Instructor for NENA.
In this episode we follow Lisa through every rank in dispatch she held up and to the point that she left to become an instructor. Both Lisa and Ty share 9-1-1 stories from their career and let us in on what's new at NENA and their upcoming annual conference in San Antonio, Texas.
This is a must listen so please check it out and share it. To learn more about the IAED and NENA follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.
NENA - Facebook | Twitter | Web
IAED - Facebook | Twitter | Web
Episode topics -
- Lisa's 9-1-1 story
- 9-1-1 calls
- What's new at NENA?
- Upcoming training & annual national conference
Ep 139 features the CEO and Public Relations Director of Uivo, Emily and David. Uivo is the only fast and secure emergency contact system for personal property that works directly with public safety dispatch centers. In this episode we learn about how both Emily and David got into public safety. Emily has a background in 9-1-1 dispatch and David is a current firefighter and paramedic. Emily's experience in the 9-1-1 world was an inspiration to the development of Uivo.
This is a must listen so please check it out and share it. To learn more about Uivo and the IAED follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.
Uivo - Facebook | Web
IAED – Facebook | Twitter | Web
Episode topics –
- Emily’s 9-1-1 story
- David's public safety story
- 9-1-1 calls
- The severed foot run
- NAVIGATOR conference experience
Ep 138 features Christine, dispatch supervisor with Waukesha, Wisconsin and Drew, manager of EMS and flight communications of Columbia City, Indiana. In this episode we follow Christine and Drew as they reflect on their careers and how they got there. Stories are shared along with moments of clarity and realization that this job is not just a job but a life long career.
This is a must listen so please check it out and share it. To learn more about the IAED follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.
IAED - Facebook | Twitter | Web
Episode topics -
- Christine's 9-1-1 story
- Drew jump into public safety
- 9-1-1 calls
- NAVIGATOR conference experience
Ep 137 features Ethan, a dispatcher out of NC & Within the Trenches Continuing Education Scholarship Recipient & Daphanie, dispatcher and past guest out of FL and she is also one of the Within the Trenches Podcast Facebook Page Admins. In this episode we follow Ethan's journey into medical dispatching as well as stories from his career. As a first timer to the IAED's NAVIGATOR conference he touches on his experience and Daphanie lends some insight on the conference, networking and a few of her personal 9-1-1 stories.
This is a must listen so please check it out and share it. To learn more about the IAED follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.
IAED - Facebook | Twitter | Web
Episode topics -
- Ethan's 9-1-1 story
- 9-1-1 calls
- NAVIGATOR conference experience
This is a special episode that you don't want to miss. In this episode my wife Rebecca joins me to chat about what it was like for her during my time working as a 9-1-1 dispatcher. Not many people know this but as a dispatcher you miss out on all kinds of family time. You will more than likely work days, nights, weekends, holiday's and some people work forced overtime. This episode is an #IAM911 story, but from the spouses side.
As always if you have any comments, questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com.
Episode topics -
- Podcast updates
- National Public Safety Telecommunicators Week
- IAM911 from the spouses side
This is an episode you do not want to miss! No intro on this one. It's a surprise guest. Please listen, enjoy and share!
Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it's an amazing one. This episode is one you don't want to miss so please listen and share. Below you will find some links to Caroline's social media and website.
As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Caroline Burau - Facebook | Twitter | Web
Episode topics -
- Caroline's 9-1-1 story
- Early calls
- Writing, publishing, healing
Episode 133 of the podcast features Kaylyn, a 9-1-1 dispatcher & content creator out of Northern California. She is the creator of the popular YouTube channel Youmarriedme. In this episode Kaylyn shares her 9-1-1 story along with her inspiration for Youmarriedme. One of her stories left me speechless. It's a powerful one that you don't want to miss! Below you will find links to her social media outlets.
As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Youmarriedme - Facebook | Twitter | YouTube
Episode topics -
- Kaylyn's 911 story
- Kaylyn's first high priority call
- Kaylyn's closure, 5 years after a suicide call
- Inspiration for "Youmarriedme"
Within the Trenches is back with episode 132! After this website being down for almost a week it is back up and iTunes subscriptions are up and running again too. In this episode I spoke with Mary the Deputy Director of Macecom out of Washington State and also the author of a very popular article "Dispatch on the Brain" for The Journal through the IAED. We visit her personal 9-1-1 journey, calls she has taken and much more.
This is a must listen! As always if you have any questions, comments or you want to be a guest on the show send an email to wttpodcast@gmail.com. Also make sure to check the links below. Macecom is currently hiring and please go to Macecom's Facebook page and like them. Mary's article is also listed along with the link to 911ceu.com.
Macecom - Facebook | Web
Macecom - Now hiring!
Dispatch on the Brain by Mary | The Journal
911CEU - Web
Episode topics -
- Website issues recap
- Mary's 9-1-1 story
- Mary's 9-1-1 calls
- Dispatch on the Brain article discussion
Imagine you’re watching television, enjoying your day and a breaking news flash comes on. You see law enforcement in a shootout with two heavily armed men during a bank heist. You are shock at the sight of it. Now imagine you’re 911, experiencing this first-hand with your brothers and sisters who are there, giving their lives. You listen as they yell for assistance, and...“Shots fired!”
Episode 131 - Imagine Listening features the stories of the #IAM911 movement. This episode also features radio traffic recordings courtesy of the 911dispatch.com tape library on the North Hollywood bank heist shootout that occurred February 28, 1997. This year marks the 20th anniversary of that incident. Two men, heavily armed and wearing body armor were in a shootout with law enforcement for nearly 44 minutes. In the end, the only fatalities were the suspects.
This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. If you have an #IAM911 story to share, use the same email or send a message to the Facebook podcast page or Twitter account.
Episode topics -
- Stories from the #IAM911 movement
- 911 tape - North Hollywood bank heist shootout
Ep 130 features April, Industry Affairs Specialist with INdigital and former 911 Director with Eaton County 911 out of Michigan along with Larry, Director of Sales and Marketing with INdigital and former Reserve Officer with Hudsonville PD out of Michigan. In this episode we share dispatch stories and listen to 9-1-1 calls.
This is a must listen! As always if you have any questions, comments or if you want to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- April's 9-1-1 story
- Suicide call April took
- Larry's public safety start
911 Tapes -
- Tape 1 - CPR - In July 2009 a Charleston County (SC) woman suffered a cardiac arrest at home, and her husband dialed 911 for help. Dispatcher Melissa gave him CPR instructions, and he performed for six minutes until EMS units arrived. His wife Christine survived.
- Tape 2 - In July 2009 a Boca Raton couple were attacked by a “crazy” fox, and they used a PVC pipe to club the animal to death. Michael and Dani dialed 911 for help. Oddly, 10 minutes later a raccoon attacked a person several blocks away.
- Tape 3 - In Nov. 2009 a 4 year-old girl in Charles County (Md.) dialed 911 for help when her mother became ill. Child gave dispatcher information that allowed EMS units to quickly arrive and treat her mother’s diabetic emergency.
- Tape 4 - In July 2007 two elephants from a visiting circus wandered past their electric-fence enclosure and into the neighborhoods of Newmarket (Ont., Canada) to graze on grass and trees. A group of people walking home spotted the elephants and dialed 911 to report their sighting to a surprised dispatcher. The elephants were rounded up without incidents.
- Tape 5 - In May 2010 a Northport (Fla.) woman dialed 911 to complain about her pizza order. Caller acknowledged the call wasn’t an emergency, but still complained.
- Tape 6 - In Nov. 2010 a Puyallup (Wash.) woman dialed 911 from a closet after hearing someone break into her home mid-morning. Puyallup PD dispatcher Dorene answered the call and expertly asked questions and reassured the caller.
Tape credit goes to my good friend Gary of 911dispatch.com for allowing me to use his library for the podcast. RIP sir and I will be forever grateful to you.
Ep 129 of the podcast features Jerry, Chair of the Board of Accreditation for the International Academies of Emergency Dispatch, the organization charged with setting standards, establishing curriculum, and conducting research for public safety dispatch worldwide and Mike, who is the Digital and Social Media Content Editor of the International Academies of Emergency Dispatch. In this episode we share medical dispatch stories, learn about the IAED and their upcoming 2017 NAVIGATOR conference in New Orleans, Louisiana. They will be featuring the podcast at the conference and I will be giving a class called, "Keep Broadcasting Your Message."
The Within the Trenches Continuing Education Scholarship is up and the IAED and I are going to be pushing it hard. The deadline is February 15, 2017 and it's an opportunity that you do not want to miss out on. Below you will find out what you can get from the scholarship and a link on where to apply. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Within the Trenches Continuing Education Scholarship - Web
IAED - Facebook | Twitter | Web
Scholarship includes -
- Complimentary registration to the NAVIGATOR 2017 Conference
- Complimentary registration for a one-day pre-conference course of choice at NAVIGATOR 2017
- A $500 travel stipend
- Official Within the Trenches T-shirt
Episode topics -
- How Jerry got into public safety?
- How Mike got into public safety?
- Medical dispatch stories
- What is the IAED?
- What is the NAVIGATOR Conference
Imagine waking up on Saturday. The sky is blue and the sun is shining bright. You lean over to wake your husband. He doesn’t move. You turn him over and notice his lips are blue…you check him…no pulse. Your heart breaks…he’s gone. Now imagine you are 9-1-1, listening to the screams and wails of a wife who has lost her best friend and husband. She requests CPR instructions but you know it’s too late. This is what it’s like, Within the Trenches. In this episode we will visit the #IAM911 movement, a movement I started to fight the reclassification of dispatchers from clerical to protective and bring awareness to the types of calls that 9-1-1 dispatchers answer on a daily basis. Now…you heard the warning at the beginning but I must warn you again and add that if you suffer from PTSD or have suicidal tendencies you are listening at your own risk. The stories you are about to hear are all true and come from the dispatchers who lived them. While some stories have a good outcome, the majority are horrifying. This is our reality. Your worst day is our every day. So let’s start with a bang. I want you to imagine each story. Become the dispatcher who has taken each call and imagine listening…
Episode 127 features show regular Rob "Big Mac" McMullen, Director of Vigo County 9-1-1 in Indiana and 1st VP of NENA. In this episode we talk about those unwanted stomach issues in dispatch. The ones that attack when a high priority call comes in and you are unable to get up to use the bathroom. It happens to some more often then you would think. We also play a few 9-1-1 tapes that you don't want to miss. They come from the archive of 911dispatch.com. Thank you and R.I.P. Gary. I will forever be grateful to you for your help and kindness.
Episode 128 and 129 are also coming up where 128 will be the second installment of Imagine Listening, an extension of the podcast featuring the stories of the #IAM911 movement. 129 will feature the IAED and the 2017 Navigator conference. There is a lot more to come so don't miss out!
As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com
Episode topics -
- Medical issues in dispatch
- Pootastic dispatch stories
- Tape 1 - Naughty kids
- Tape 2 - Lady wants officer to come back to her home
- Tape 3 - Dog calls 911
- Tape 4 - Manny to the rescue
Episode 126 is different from the rest. It's the introduction to Within the Trenches - Imagine Listening, an extension of the podcast featuring stories from the #IAM911 movement. What you are about to hear are true stories. While some have good outcomes, the majority are horrifying. A warning...if you suffer from PTSD or have suicidal tendencies this episode may be a trigger. LISTEN AT YOUR OWN RISK.
This episode also touches on PTSD in 9-1-1 dispatch and a look at the dark humor that comes with the job. A shout out goes to Dave, Tim and Amy of Darkness Radio for having me on their show. Below you will find links to my interview and a shout out to Mike of Sword & Scale for having me on episode #82 of his podcast. As always if you have any questions or want to be a guest on show send an email to wttpodcast@gmail.com.
Within the Trenches Continuing Education Scholarship - Web
Sword and Scale - Facebook | iTunes | Stitcher Radio | Twitter | Web | Episode #82
Darkness Radio - Facebook | Twitter | Web | Interview - Hour 1 | Interview - Hour 2
Episode topics -
- Imagine Listening featuring #IAM911 Stories
- PTSD in 9-1-1 Dispatch
- Dark Humor
Episode 125 features an interview with Kyle, a 9-1-1 dispatcher with Montgomery County Central Communications Center out of Indiana. He shares his 9-1-1 story and a recent call that follows a tragedy involving a mother who murdered her own children, stabbed herself in the neck but lived. She has been charged with two counts of murder and so far, has pleaded not guilty. This is an episode you don't want to miss. This is also part of the season finale of the Sword & Scale podcast.
As always if you have any questions or you want to be a guest on the show send an email to wttpodcast@gmail.com.
Brandi Worley Case - FOX59
Sword and Scale - Facebook | iTunes | Stitcher Radio | Twitter | Web
Episode topics -
- Kyle's 9-1-1 story
- Brandi Worley news story
- Shout out to the Sword and Scale podcast
This is a short episode on the Within the Trenches Continuing Education Scholarship in association with the IAED, a recap of stories told in Ep. 123 and a shout out to Sword & Scale, an addicting true crime podcast that you must check out! I helped out on episode 82, their season finale and it is horrific! Per Mike, "DO NOT LISTEN TO EPISODE 82!"
As always if you have any questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com.
Within the Trenches Continuing Education Scholarship - Web
Sword and Scale - Facebook | iTunes | Stitcher Radio | Twitter | Web
Episode topics -
- Within the Trenches Continuing Education Scholarship
- Episode 123 story recap
- Shout out to Sword and Scale podcast
Within the Trenches Ep 123 -
This episode features four of my personal #IAM911 movement stories. They are the stories that started it all and now they have more of an explanation to them. Enjoy, share and make sure to check out the IAED links below as well as the information on the Within the Trenches Continuing Education Scholarship.
As always if you have any questions, comments or you want to be a guest on the show, send an email to wttpodcast@gmail.com.
IAED - Facebook | Twitter | Web
Episode topics -
Within the Trenches Continuing Education Scholarship
#IAM911 Stories
- Four wheeler flip
- Suicide - car vs tree
- Grandma death
- Baby death
Within the Trenches episode 122 is sponsored by INdigital, a leader in Next-Gen Core Services. This episode features Jennifer, a dispatcher with Ogle County Sheriff’s Office out of Illinois and show regular Rob 'Big Mac' McMullen, director with Vigo County, Indiana and 1st VP of NENA. Jennifer shares her 9-1-1 story, we visit a tragic homicide case out of Montgomery County, Indiana and we share some updates on the #IAM911 movement, decals and the IAED/Within the Trenches Continuing Education Scholarship. This is a must listen so check it out and share!
As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Within the Trenches Continuing Education Scholarship Registration - Web
Episode topics -
- Update on inner ear issue and vertigo
- Update on vinyl decals
- Update on #IAM911 and Project #IAM911
- Update on IAED and Within the Trenches Continuing Education Scholarship
- Jennifer's 9-1-1 story
- Montgomery County, Indiana Homicide
Welcome to episode 121 of Within the Trenches. In this episode I had the opportunity to speak with Bailey, a Dispatcher and Corrections Officer with Mountrail Sheriff’s Department out of North Dakota. She is also a singer and songwriter and released a song based on her experience as a 9-1-1 professional back in April of 2016. The song was submitted as an #IAM911 movement post and is a must listen. Bailey shares her story in this episode along with her song. Below are links to her music and social media.
This episode also highlights the 2017 Within the Trenches Continuing Education Scholarship that will help send a 9-1-1 professional to the IAED - 2017 NAVIGATOR conference in New Orleans, Louisiana. This is a great opportunity so don't miss out! As always, if you have any questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com.
Bailey - Music | Twitter
Within the Trenches Continuing Education Scholarship - Web
Episode topics -
-
IAM911 Update
- Project #IAM911 Update
- Vinyl decal Update
- Bailey's 9-1-1 story
- "I Am Waiting"
- And more
Welcome back to another great episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I go solo and update everyone on major happenings with the podcast, the #IAM911 movement, Project #IAM911 and the recent announcement on my collaboration with the International Academies of Emergency Dispatch (IAED.) I also share an audio #IAM911 story from Donita, a 9-1-1 professional, as well as a video I put together as a glimpse into the stories that make up the movement.
This is an episode you don't want to miss. There is an important message about the Within the Trenches Continuing Education Scholarship that will be pushed out soon for the IAED's 2017 Navigator conference so make sure to listen in. Make sure to check out the links below and as always if you have any questions or you want to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- Recent conference attendance
- Adam Timm - The Healthy Dispatcher class
-
IAM911 movement update
- Project #IAM911 update
- IAED collaboration update
- An #IAM911 audio story by Donita
- The #IAM911 Movement - Video in audio form
- And more
International Academies of Emergency Dispatch - Facebook | Twitter | Web
An #IAM911 audio story by Donita, a 9-1-1 professional
The #IAM911 Movement - Created by Ricardo Martinez II, Host and Creator of Within the Trenches and Founder of the #IAM911 Movement
Welcome to episode 119 or 9-1-1 of Within the Trenches. In this episode I had the chance to speak with Brianna, deputy director with Benton County Office of Emergency Communications in Arkansas and show regular, Rob “Big Mac” McMullen, director of Vigo County out of Indiana and 1st VP of NENA. We recorded live from the Hilton in Columbus, Ohio for the NENA Standards and Best Practices Conference as well as the Critical Issues Forum. This episode was a lot of fun to record and we covered a lot of topics so please make sure to check it out and share.
As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- Brianna's 9-1-1 story
- Brianna's first 9-1-1 call
-
IAM911
- Project #IAM911
- Dogs ate owner call
- On the go CPR
- Illinois conference decal offer
- And more
On the go CPR (as mentioned in the podcast)
Welcome back to Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I finally got the chance to speak to Ryan, who serves with the 911 Wellness Foundation as well as a consultant for the 911 Training Institute and runs the blog and social media outlets for Operation 10-8. This has been about 2 years in the making but it was worth the wait. Also on the podcast is Lloyd, a previous guest on the show and a police dispatcher in Western Canada. This was a lot of fun to record.
As always, if you have any questions or you would like to be a guest on the show email wttpodcast@gmail.com. Below you will find links for both Ryan and Lloyd's blogs and more.
Ryan -
Operation 10-8 - Facebook | Web
911 Wellness Foundation - Facebook | Web
Lloyd -
Dispatch Monkey - Facebook | Twitter | Web
Episode topics -
- Ryan's background in public safety
- Operation 10-8
- Dispatch Monkey Blog
- Snails call
- Goats call
- Marijuana call
-
IAM911 movement
Welcome back to another episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. Today is September 15th, 2016 and there are only 5 days left until the ability to submit a public comment closes. The #IAM911 movement has raised all kinds of awareness on the issue of reclassification for Public Safety Telecommunicators (PSTs) from "clerical" to "protective", but most of all the awareness of what PSTs go through on a day to day basis. The support from the Thin Gold Line, the public, those on the road, industry partners and those in Office has been amazing!
With that said, episode 117 has a special guest. In this episode I spoke with a former Public Safety Telecommunicator and currently the U.S. Representative for California’s 35th District, Congresswoman Norma Torres. This was a lot of fun to record. She shared stories from her time in dispatch up to her current position in Congress. She recently sent a letter to the Office of Management and Budget (OMB) in reference to their decision to reject the reclassification proposal started by APCO International. It was an honor to have her on the podcast and below you will find a link to the letter she sent to the OMB, her social media and links to where you can provide information to APCO International and NENA for public comment.
We only have 5 days left so let's push it! Continue to share your stories and go to the websites below and submit your public comment. As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Congresswoman Norma Torres - Facebook | Twitter | Web | Letter to OMB
APCO International - Facebook | Twitter | Web | Public Comment
NENA - Facebook | Twitter | Web | Public Comment
Episode topics -
-
IAM911 Change.org petition - Not affiliated with the #IAM911 Movement
- Congresswoman Torres on how she got her start in dispatch
- Letter to OMB
- What if scenario if OMB rejects for a second time
- And more...
Welcome back to another episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. A lot has happened in the past couple of weeks and instead of boring you with text on this post I would like for you to listen to this episode with guest Jamison, Director of Weakly County 9-1-1 & is the Emergency Management Director as well as an ENP and 2nd VP of NENA and share it on social media. In this episode we take a deep dive look at the reclassification issue.
As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. To see what you can do to help NENA's push for reclassification follow the link below. Also if you have not done so make sure to check out the t-shirts for the #IAM911 movement.
NENA - Web | Facebook | Twitter
NENA Reclassification - Web
#IAM911 t-shirt - Web
Episode topics -
- Jamisons's 9-1-1 story
- The fight for reclassification
-
IAM911 movement
Welcome back to another episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. A lot has happened in the past week. On August 24th 2016 I started the #IAM911 movement, which is an effort to assist in the reclassification of Public Safety Telecommunicators (PSTs) from "clerical" to "protective." Both APCO International and NENA are pushing to get this passed. Public comments are open until September 20th 2016 (In the episode I mention the 16th and at the end the 20th. The 20th is the right day.)
The part of the public comments that interested me was the request for stories to show how we differ from commercial dispatchers and clerical workers. I felt that it was necessary to share stories as proof that PSTs are completely different. I shared a few stories and asked for others to share and the movement exploded. It has gone global and dispatchers everywhere are joining the movement to assist the reclassification push as well as bring to light what PSTs go through on a daily basis.
This episode has much more so please check it out and share! As always if you have any questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com. Also remember to check out APCO International and NENA below to see where you can submit your public comments. If you want to join the #IAM911 movement you may do so by sharing a story by meme, text or video, remember to use #IAM911 at the end and submit it to Within the Trenches on Facebook or Twitter.
APCO International - Web
NENA - Web
Within the Trenches - Facebook | Twitter
Episode topics -
- Episode 12 tooth story
- Recent tooth story
- A moment of clarity - I love you bro...
- The #IAM911 Movement
Good morning and welcome to episode 114 of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. A lot has happened since the last episode and instead of boring you with text I will let you get to this episode. Check out the topics below and make sure to listen and share! As always if you have any questions or you would like to be a guest on the show you can email us at wttpodcast@gmail.com.
Episode topics -
-
IAM911 Movement
- How to participate in the movement
- Suicide Call
- Grandmother Death Call
- Four wheeler Flip Call
With all of the B.S. going on in the world right now I thought I would do a funny episode with the always epic Rob "Big Mac" McMullen. In this episode we share some personal stories along with a few funny 9-1-1 tapes. A big thanks goes out to the person who hooked me up with the tapes. They are awesome and shows what we deal with in dispatch. It's definitely light hearted and if you are looking for a laugh then make sure to check this out and share!
As always if you have any questions or you want to be a guest on the show, send an email to wttpodcast@gmail.com.
Episode topics -
- Rob's trip from hell
- A Ricardo recap
- I've locked myself in my car - 9-1-1 call
- I want my soup - 9-1-1 call
- Report of stolen false teeth - 9-1-1 call
- There is no one to make lunch - 9-1-1 call
- Put it in the wrong place - 9-1-1 call
Welcome to Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. Episode 112 features Jordon, a dispatcher and CTO out of Colorado and this episode is kind of a behind the scenes look at the voiceover work for the podcast. It’s a funny one and towards the end we talk about marijuana, Colorado’s legalization, edibles and how they pertain to 9-1-1.
It was a funny episode to record and I hope you enjoy it. As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Decals - Dispatch Love | Daughters of Dispatch | Sons of Dispatch
T-shirts - Sons of Dispatch (Split by size) | Daughters of Dispatch (Split by size) | Dispatch Love (Split by size) | Official Podcast Tee (Split by size)
Episode topics –
- NENA conference recap
- Podcast merchandise
- The birth of my daughter Olivia
- Podcast Voiceover
- Marijuana edibles
Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with the first recipient of the Within the Trenches Continuing Education Scholarship. Her name is Leslie, a Telecommunicator, CTO and 2016 recipient of the Mary Antley Telecommunicator of the Year Award. She dispatches out of New Hanover County in North Carolina and it was an honor to have her on the show. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital - A leader in Next-Gen Core Services.
I was given an opportunity three years ago to bring my newly created podcast to the National NENA conference in Charlotte North Carolina. It changed my life in so many ways. I told my wife that one day I would pay it forward and I did that by creating a scholarship that would send a dispatcher to the national conference. There is so much to say about Leslie but I would rather you hear her story in her own words. Once again it was an honor to have her on the show and I see big things coming in her future. Keep doing what you do!
As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics –
- How Leslie started out in dispatch
- Early phone calls
- A call that changed her life
- Mary Antley Award
- And more
Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with dispatchers from Indiana with the code names of Maverick and Phoenix. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital - A leader in Next-Gen Core Services.
This episode is hilarious and I can't even start to explain the stories we told but it was a good time and if you are looking for a good laugh make sure to listen and share. As always if you have any questions or would like to be a guest on the show please send an email to wttpodcast@gmail.com.
Episode topics -
- Top Gun
- Early morning accident
- The loss of a member
- Tyson voice
Within the Trenches is back with episode 109 and you don't want to miss this one. I got the chance to speak with three great individuals including Greg with Van Buren County 9-1-1 along with Jim and Dee Ann of the 9-1-1 Wellness Foundation. We had a great time recording this episode of the show but we also learned a lot. In this episode we shared several stories and Jim talked about his class at the 2016 Michigan NENA conference as well as what the foundation is currently working on for the national conference and future endeavors.
This was an extra special episode for me since it marked 3 years since I made my podcast debut as well as conference speaking debut at Michigan NENA 2013. I recorded episodes with great people that year including Jim and Dee Ann and afterward I was advised that I would be doing the podcast at the national show in North Carolina. I remember standing there in shock at everything that was happening and Jim pulled me aside, put his arm around me and said,
"This is how it starts, it's where your change begins."
I will never forget that day. Thank you to everyone who helped me in the beginning and to those who continue to help and believe in what I am doing. I love doing what I do! If you have any questions or would like to be a guest on the show please send an email to wttpodcast@gmail.com.
9-1-1 Wellness Foundation - Web | Facebook | Twitter
9-1-1 Wellness Foundation GoFundMe - Web
Episode topics -
- Jim's Michigan NENA Course
- Dealing with mean callers
- How to communicate at home
- And more
Good evening and welcome back to another episode of Within the Trenches. This past week I was in Lansing, Michigan for the 2016 Michigan NENA conference. It could not have gone any better. I got the chance to catch up with old friends and met a lot of new ones. It was great to see all of you and it was especially nice to see the crew from Van Buren County 9-1-1, Greg, Mike and Jennifer. It had been a while since I last saw them but we fell right back into it when we recorded this together.
In episode 108 we visit our first calls, suicide by gun, domestic violence and spam. This is a must listen so make sure to check it out and share! As always, if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- First calls
- How the crew of Van Buren County 9-1-1 started dispatching
- Death by train
- DV & Spam
- Car vs animal
- And more!
Within the Trenches is back! Episode 107 is sponsored by INdigital - A leader in Next-Gen Core Services. In this episode I sat down with my brother Fernando to tell some personal stories that include a possible UFO sighting and a 9-1-1 tape of those sightings. A shoutout goes to OpenMinds - UFO News and Investigations for the short story and the audio. Also the Sons and Daughters of Dispatch decals are available for purchase so get yours while you can! Another shoutout goes to Heather of Absolute Photography in Holland, MI for assisting with the first few orders of vinyl decals. You do amazing work and if anyone is looking for vinyl Heather is your top choice!
This episode is a must listen so make sure to check it out and share! As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
Heather - Absolute Photography - Web | Facebook
Episode topics -
- Santa came early
- House break-in
- UFO sighting
Welcome to episode 106 of Within the Trenches! This episode is sponsored by Indiana NENA and INdigital, a leader in Next-Gen Core Services. In this episode I sat down with the ladies of Vigo County 9-1-1 Indiana and it was epic! Joining me was dispatchers, Chelsey, Kelsie, Heather and Hanna along with their director Rob "Big Mac" McMullen. There are so many different topics on here that I can't even begin to talk about it. You have to listen to it to understand.
This is a must listen so make sure to check it out and share it up! As always if you have any questions or you want to be a guest on the show you can email the show at wttpodcast@gmail.com.
Episode topics -
- Robbing custard
- "Your Mom"
- "Are you a psychic?"
- And more!
Recording live from the 2016 Indiana NENA/APCO Conference in Indianapolis, Indiana it's episode 105 of Within the Trenches, sponsored by Indiana NENA and INdigital - A leader in Next-Gen Core Services. This episode is entitled "Open Mic". My guest list consists of show regular Rob, Nicole, Assistant Director of Montgomery County, Lindsey, dispatcher with Fulton County and the audience/attendees of the conference. This was the first time I have ever done a podcast with a live audience and it turned out amazing! We tell all kinds of funny stories and some of them may make you blush. There is a warning in the beginning so listen and remember, you have been warned.
This is a must listen so make sure to check it out and share! As always if you have any questions or if you want to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- Bottle cap story
- "Annie are you ok, are you ok Annie?"
- "I am the drunk driver"
- "Something is stuck"
- And many more!
Recording live from the 2016 Indiana NENA/APCO Conference in Indianapolis, Indiana it's episode 104 of Within the Trenches, sponsored by Indiana NENA and INdigital - A leader in Next-Gen Core Services. In this episode, show regular, Rob "Big Mac" McMullen joined me to talk about anything and everything we could think of. I can't even begin to mention what all we talked about but shout outs go to Leah of Grand Traverse, Smart911, the graphic design talents of Rizzo and the 911 Wellness Foundation.
This is a must listen so check it out, share and share again. As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.
Episode topics -
- Rob is a celebrity
- Rob loves the media
- New Hampshire or bust
- And more...
Welcome to Within the Trenches and this is episode 103. This episode is sponsored by INdigital - A leader in Next Gen Core Services.
Last week for episode 102 I spoke with Lloyd out of Canada and he shared his 911 story and touched on mental health and dispatch wellness as well as how he started Dispatch Monkey. If you missed that episode please make sure to go and listen and share.
The Sons/Daughters of Dispatch decals are currently up for a second round and available for only 2 weeks (end date April 2nd2016). They are 5X5 decals at $9.99 + shipping. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana. There are also t-shirts of the logo made by Threadsy Tee that will be going up for sale as well so keep an eye out for them. As for the scholarship it includes,
- Complementary registration to the conference & expo
- Complementary registration for a one-day pre-conference course of your choice
- A $500 travel stipend
- Official Within the Trenches t-shirt
To register, make sure to go to thejabberlog.com/scholarship/scholarship.php
Today’s guest is Daphanie, Communications Training Coordinator and Shift Supervisor, out of Martin County Fire/Rescue in Florida. In this episode Daphanie shared her 911 dispatch story as well as some calls that have impacted her life. This is a must listen so please check this out, share and share again. Below you will find links to Daphanie’s articles with IAED, links to IAED and Threadsy Tee.
As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.
Contact Daphanie - firequeenmcfrATyahooDOTcom
Daphanie's Articles - Article 1 | Article 2
IAED - www.emergencydispatch.org | www.iaedjournal.org
Threadsy Tee - Web | Facebook | Twitter
Episode topics –
- Daphanie’s 911 Story
- 911 calls that made an impact
- Dispatch policies
- And more
Welcome to episode 102 of the Within the Trenches Podcast, a podcast based on the experience of being a 911 dispatcher. The show is going strong and while stories are the main focus of the podcast, 911 companies and organizations are coming on the show to talk about what they are doing. The way I look at it is that if I can supply dispatchers with some free training through the podcast, why not?
On episode 101 I spoke with Eddie of St. Louis County, Missouri and he shared his 911 story as well as what it was like for him in the dispatch center during the Ferguson riots. If you missed that episode, please make sure to go and listen and share.
The Sons/Daughters of Dispatch decals are currently up for a second round and available for only 2 weeks (end date April 2nd 2016). They are 5X5 decal’s at $9.99 + shipping. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana. There are also t-shirts of the logo made by Threadsy Tee that will be going up for sale as well so keep an eye out for them. As for the scholarship it includes,
- Complementary registration to the conference & expo
- Complementary registration for a one-day pre-conference course of your choice
- A $500 travel stipend
- Official Within the Trenches t-shirt
To register, make sure to go to thejabberlog.com/scholarship/scholarship.php
Today’s guest is known throughout social media and the blogosphere as Dispatch Monkey but today we find out who the man is behind the monkey…or curtain. This person is a police dispatcher working for an agency in western Canada and his given name is Lloyd. This is a must listen so make sure to check it out, share, check out Dispatch Monkey's links below and share!
As always if you have any questions or you want to be a guest on the show send an email to wttpodcast@gmail.com.
Visit Dispatch Monkey – Web | Facebook | Twitter
Episode topics -
- Lloyd's dispatch story
- 911 calls
- The beginning of Dispatch Monkey
- And more
Welcome to episode 101 of the Within the Trenches Podcast. Last week I posted the 100th episode of the podcast and in that episode I took a trip back in time to how everything started out and what’s to come. I played clips from episodes 1, 6 and 12 and I hope you enjoyed them because they were so much fun to record. Since that episode I have received many emails for the Sons and Daughters of Dispatch vinyl decals. Because so many people wanted a second round I opened up the vault and they are available once again. They will only be available for 2 weeks so get them while you can. They are 5X5 decals at $9.99 + shipping and can be found here. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana. Scholarship includes: * Complementary registration to the conference & expo * Complementary registration for a one-day pre-conference course of your choice * A $500 travel stipend * Official Within the Trenches t-shirt
To apply for the scholarship make sure to go to thejabberlog.com/scholarship/scholarship.php On today’s episode I got to speak to dispatch trainer Eddie from St. Louis County, Missouri. Eddie shared his 911 dispatch story along with what it was like for him when he was working in dispatch during the heated situation that was the Ferguson riots. I must preface this by saying that no specific incidents are talked about because of open/pending court cases, but it focuses more on Eddie's stress level during that time. Eddie attended many hours worth of stress management but nothing could prepare him for what he dealt with. This is a must listen so make sure to check it out and share! As always if you have any questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. Episode topics - * Eddie's 911 dispatch story * Stress Management * Eddie's stress level during the Ferguson riots * Adele inspired apology from Mlive
Visit Dispatch Monkey – Web | Facebook | Twitter
Episode 100! Man oh man I can’t believe it. It’s been one crazy ride and I wouldn’t change a thing. Welcome to Within the Trenches, a podcast based on the experience of being a 911 dispatcher. I have interviewed dispatchers from all over the United States including Ireland, Canada and Australia. I have also interviewed 911 leaders, directors and 911 pro companies and organizations such as the 911 Wellness Foundation, Dispatch Magazine Online, NENA, APCO, TERT, EENA, INdigital, Success Communications, Agency360, 911Trainer.com, Avaya, The Denise Amber Lee Foundation, Xybix, Smart911, The Cool Kids of 911 and more!
I feel truly blessed to have had the opportunity to interview and meet so many amazing people. It started as a school project and blew up from there. In this episode I go back and reflect on the beginning of my journey. I play clips from episodes 1, 6 and 12 and share all kinds of stories. I hope you enjoy them and I will post links to those episodes below. Don’t forget that you have until April 15th 2016 to apply for the Within the Trenches Continuing Education Scholarship. This is a great opportunity for you to attend a national conference so don’t miss out. Thank you to everyone who believed in me and this project. I don’t plan on stopping any time soon. I see this show doing so many things in the future so stay tuned. Here’s to 100 more episodes and beyond. Cheers!
Episode topics –
- The beginning of Within the Trenches
- Episode 1 - Web
- Episode 6 - Web
- Episode 12 - Web
- I’m Abscessed with You – Web
- Visit Dispatch Monkey – Web | Facebook | Twitter
Behind the Mic: Stories from the Trenches
Welcome to episode 99 of Within the Trenches. I have come a long way and it is hard to believe that my next episode is going to be number 100. I am planning something great for this landmark episode so stay tuned! In this episode I did a recap of episode 98 that included some of my admins. I also gave an overview of a couple of videos we watched and I made sure to give a shout out to Heather of Absolute Photography out of Holland, MI. She made a vinyl decal out of my Sons of Dispatch – NINE ONE ONE Original logo and it looks amazing!
I asked the fans if they would be interested in one and there was a large response so I will be making them available in the next few days for purchase. The decals will be for both the Sons and Daughters logo and will cost $9.99 a piece. Now I know it may seem like a lot but a portion of the proceeds will go to a scholarship that I am working on to send one dispatcher to the 2016 National NENA conference in Indy.
Today’s guest features Sue Pivetta of Professional Pride and 911trainer.com. She is a former dispatcher, supervisor, console trainer and vocational teacher. This episode was a lot of fun and after about 3 years of trying to schedule an episode we finally got a chance to chat. If you are passionate about training or are thinking about making a move into a training position then this is the episode for you.
As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com. Also don’t forget to use the hashtag #ShitDispatchersSay & ShitDispatchersThink on Facebook and Twitter. You can mention us on Twitter with your Say or Think hashtag and we will retweet it or you can send one to our inbox on Facebook and we will post it anonymously. Check out Sue’s links below and tell her we sent you. Cheers!
Sue Pivetta – Linkedin | Twitter | YouTube
911trainer.com – Facebook | Web
Episode topics –
- Episode 98 recap
- How Sue got into dispatch
- First night in dispatch calls
- Murder & Rape
- Shotgun to jaw call
- Training dispatch today
- And more
Welcome to episode 98 of Within the Trenches. A lot has been going on lately and I can’t make any announcements yet but as soon as I get the green light I will do so. Now along with that there are some big things coming up and I know the National NENA conference is a few months away but I can’t help but mention that the podcast will be better than ever. I’m working on a scholarship for one lucky dispatcher. The scholarship will include a full registration, travel stipend and a couple others things but complete details and open registration will not come out until early next month. If you have never been to a conference, this is your chance.
A couple t-shirt campaigns are coming up as well and a portion of the proceeds will go to that scholarship so when it hits make sure to order your shirt, it’s going to an excellent cause. And in case you’re wondering the shirt campaigns will include the Sons and Daughters of Dispatch design that I posted on Facebook and Twitter. Today’s episode is going to cover a hot topic on the skewed public perception of dispatch along with how much we do and how it can affect us. We also share a couple of videos on dispatcher tasks from Facebook Page “Inside the Fire: A Page For First Responders” and “The Operator” by Bridge the Divide Media. Joining me for this episode are a few of my admins from the podcast fan page, Shae, Victoria and Kelli.
This is a must listen so check it out and share! As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Below you will find links to the videos mentioned in this podcast.
Episode topics –
- Skewed public perception of dispatch
- Dispatch bashing
- Dispatch Stories
- Inside the Fire: A Page for First Responders – “Dispatcher Tasks”
- Bridge the Divide Media – “The Operator”
Welcome to episode 97 of Within the Trenches. A few days ago I received numerous tweets and Facebook messages asking if there was going to be a Halloween themed show. I thought about it and thought about it and finally decided I would do one. I was trying to figure out what I was going to do and a good friend of mine told me about some creepy and scary 9-1-1 calls she heard from a YouTube channel. I checked them out and they are pretty crazy. They reminded me of when I was in dispatch and the crazy stuff I would hear so I decided to use the tapes. I will give full credit to those who put the calls together below so make sure to check them out for other videos.
I want to make sure that everyone knows that I am not making light of the emergency situations. The calls are meant to educate and show the reality of 9-1-1 dispatch. Others may have a dark sense of humor and if you do well, that usually means you have worked or know someone who has come from the chair. At the end of the episode you will get to hear about some new things going on with the show and a scholarship I want to put together for the 2016 National NENA conference. I'm currently looking for sponsors so if you want in on it please let me know.
As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.
Episode topics
- My haunted house
- B&E and Attempted B&E while I was at home with my family
- Within the Trenches Dispatcher Scholarship
911 Tapes
Top Trending Channel on YouTube Visit them at toptrending.com- 5 of the creepiest 911 * Elderly Female calls 911 to report a suspicious subject outside her home. * Chimpanzee attack * Intruder * Weepy voice killer
Mr. Nightmare YouTube Channel - 6 Shocking & Freaky 911 Calls * Man living in Washington describes what sounds like Bigfoot * Kid who calls 911 to report killing his mom and sister * Stalker call where caller was armed
I am a firm believer that every person we meet, we meet for a reason. Whether it is good or bad, a blessing or a lesson, there is a reason. A few years ago I reached out to someone who would help shape the rest of my career. Although the good deed was small it changed everything and made a big impact on my life.
When I was in the last part of my dispatch career I was working on my Masters in New Media Journalism. At this time I was writing heavily and posting all kinds of personal dispatch stories to my blog. It had become pretty popular with those in the 9-1-1 community as well as the general public. People were learning and I was loving it but I felt like something was missing, I felt like I could do more. As I was riding on the popularity of my written version of Within the Trenches I was introduced to podcasting through an assignment in school. I fell in love with it and started a public safety series doing stories with dispatch, police and EMS.
From there I decided to turn my written segment into a podcast but it was going to take a little help from Kickstarter. My goal for this Kickstarter campaign was $1,500. It would pay for equipment, hosting and more. I was going strong with $606 early on but my campaign stalled and I was sure I would not make it. I had 36 hours left and I was freaking out. I was reading some 9-1-1 industry news at 9-1-1 Dispatch Magazine Online and decided I would reach out to the editor for help. I told Gary Allen that I wasn't looking for money from him. All I wanted was help getting the word out on my project. Later on that day I received a response from him saying that he loved the idea of a dispatch podcast and telling dispatch stories. He wrote up a small blurb on what I was doing and also reached out to some industry partners. In 24 hours I surpassed my campaign goal.
I can safely say that if it wasn't for Gary's help I probably would not have made it. On top of that I recently found out that one of the industry partners he reached out to was my now boss and founder of INdigital, a public safety solutions company. I thought my boss simply found me by the article that Gary put out but Gary reached out to him. It's awesome how things work out sometimes. Sadly, Gary recently passed away. He had 40 years of public safety background and my only regret is not having more of an opportunity to have him on the podcast to tell his complete story. I did get a chance to have him on an episode with me and it is included within this episode. We were experimenting with Google+ Hangouts Live so the audio sounds a little different but it is a good one nonetheless. Also towards the end there is about a minutes worth of music. The show doesn't end though, I was showing Gary a video and all you can hear is the music. So just in case you listen and wonder what is going on. Below you will find a link to the video version of episode 45 with Gary Allen. I hope you enjoy the episode and please share it.
As always if you have any questions or you would like to be a guest on the show you can email me at wttpodcast@gmail.com
Gary,
I will be forever grateful to you. Your help made a huge impact on my life. I hope I am able to leave a mark on this industry the way you did. Godspeed my friend.
Thanks,
Ricardo
Welcome to another episode of Within the Trenches. It has been almost a month since I posted the last episode but I’m back and ready to go with a long list of guests. Today’s episode will feature 911 news stories along with some tapes and a written guest blog. I’m joined today by show regular Rob “Big Mac” McMullen, Director of Vigo County 911 and 2nd VP of NENA. He’s joined by episode 94 guest Jordon, dispatcher with Garfield County Emergency Communications Authority and new to the admin team of the Facebook Fan Page.
Get ready to laugh, learn and if you would like to read and comment on Kelli's guest blog post entitled, "I was there" please click the link below. Also, there are only a few days left on the "Dispatch Love" t-shirt campaign so get yours while you can. Once it's over that's it! This is a limited edition t-shirt that cannot be found in stores.
Kelli's "I was there" guest blog
"Dispatch Love" t-shirt campaign
Episode topics -
- Recap with Jordon on episode 94
- How would you dispatch that medical? (911 tape)
- The skunk is guilty! (911 tape)
- Dispatch hangup (911 tape)
- Kelli's "I was there" guest blog
Hello and welcome to episode 94 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver and this will be the last episode of a series of episodes that were recorded there. It was an excellent week of networking, learning, presenting and podcasting.
In this episode I got the chance to speak with Jordon and Tiffany, dispatchers with Garfield County Emergency Communications Authority out of Colorado. This was a great episode to record. We told many stories and we laughed like crazy. If you want to learn more about dispatching, the national conference and more then you need to check this one out.
As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.
Episode topics -
- How Jordon & Tiffany got into dispatching
- What it was like for them
- Early calls
- State Police story
- And more
Hello and welcome to episode 93 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In this episode I got the chance to speak with Andrew, an instructor with Public Safety Training Consultants.
This is a very short and sweet episode that I hope you enjoy. I usually record a longer episode but Andrew was about to give a class at the conference. I am going to get a hold of him for a much longer episode in the future so stay tuned for that.
As always if you have any questions or would like to be a guest on the show, you can send an email to wttpodcast@gmail.com.
Episode topics -
- How Andrew got into dispatching
- What it was like for him
- A brief overview of the class he was teaching
Hello and welcome to episode 92 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with show regular Rob “Big Mac” McMullen the newly elected 2nd VP of NENA. This was a fun episode to record and in it we talk about a presentation we gave on text for 911. The presentation went great and Rob and I are thinking of hitting more conferences to present this.
This is a must listen! The intro alone is awesome so make sure to check it out and share! As always, if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.
Episode topics -
- Rob "Big Mac" Wrestling Intro
- 2nd VP duties
- Text for 911 presentation highlights
Hello and welcome to episode 91 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with show regular Rob “Big Mac” McMullen the newly elected 2nd VP of NENA, Ty Wooten, Education Director of NENA and Brian Tegtmeyer, who is an Education Advisory Board Member for NENA. This is an awesome episode! We share everything from the beginning of the conference up until that point of the conference. It's educational and entertaining.
As always, if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com
Episode topics -
- Funny intro
- Conference events
- Preparing for NENA 2016
Hello and welcome to episode 90 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with Matt, Founder of Agency360 and sponsor of the show for the month of June.
Matt shares his story from dispatch, to becoming a police officer and ultimately starting Agency360 to help the onboarding of new dispatchers and helping to streamline your CTO program. It’s an episode you don’t want to miss! So please listen and share!
As always, if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.
Make sure to check out our sponsor Agency360 by clicking the image below.
Episode topics –
- Matt's dispatch story
- The history of Agency360
- Early 911 calls
- What Agency360 can do for you
- And more
Welcome back folks! This is episode 89 of Within the Trenches. In this episode I got to speak with guest regular Rob McMullen, director of Vigo County 911 out of Indiana and current North Central Region Director of NENA. We chat and listen to 9-1-1 calls including one on the late great American Dream Dusty Rhodes. We also share some information on our upcoming class at the National NENA Conference in Denver next week. It's called, "A Day In The Life of Text to 9-1-1." You don't want to miss it! If you are going to be there, make sure to look for us on Tuesday around 4 p.m.
Also make sure to check out our sponsor Agency360! Their customizable web-based field training software supports the CTO program and the on boarding of new dispatchers across the country to improve consistency, access, and efficiency in documenting their training. For more click on their image below.
Episode topics -
- 9-1-1 tapes
- Dusty Rhodes
-
"If they shoot you call us back with that information"
-
News story of female faking a kidnapping over text
- And more
Good afternoon and welcome back for episode 88 of Within the Trenches. In this episode I got the chance to speak with Theresa, a dispatcher and trainer with Greenville City PD in Greenville South Carolina. We go back and reflect on her dispatch career from the beginning up to present time as a trainer. We also dig deep into her training style and how her CTO program through Agency360 has streamlined the training process.
If you have ever wanted to be a better trainer this is the episode for you! This is a must listen so check it out and share! As always if you have any questions or want to be a guest on the show, send an email to wttpodcast@gmail.com
Make sure to check out our sponsor Agency360 by clicking the image below!
Episode topics –
- Theresa’s 911 story
- Early 911 calls
- Lessons learned in training
- CTO program through Agency360
- And more
Hello everyone! This is going to be an epic episode 87 of Within the Trenches. It has been a little while since the last episode but I’m back and ready to go. Agency360, a new sponsor for the month of June, sponsors this episode. I will be sitting down with them in the coming week to record an episode with them and talk about the awesome things they are doing for dispatchers with their training program. For today’s episode I want to go back and talk about where this all started.
You will get to hear about how I started out in dispatch, my calls, my transition from dispatch to becoming an industry partner and what I am doing with the podcast. You will also listen to clips from other episodes. One deals with an officer shooting and death. It is one that you need to listen to and hopefully you can learn something from it. This is a must listen so check it out and share.
As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.
Make sure to check out our sponsor Agency360 by clicking the image below.
Episode topics –
- How my dispatch career began
- The Skeleton and Frostproof PD
- Early Career Calls and Training
- Episode clips
- And more!
Videos heard during the podcast
Hello everyone and welcome back to another episode of Within the Trenches. This will be the last episode in a series recorded at the 2015 Indiana NENA/APCO conference and expo a few weeks ago. I had a great time there and I hope everyone who was on the show or attended my class enjoyed it too. I met a lot of new people, visited with good friends and just had an all around good time. There is never a dull moment with the crew from Indiana.
In this episode I got the chance to speak with Lindsey, dispatcher with Fulton County 911 and her mom Lori, training coordinator with INdigital and former PSAP director. This episode was a lot of fun to record. It was the first time that I have ever had a mother/daughter episode and they hit one out of the park.
This is a must listen so check it out and share. As always if you have any questions or would like to be a guest on the show, you can send an email to wttpodcast@gmail.com.
Episode topics –
- How Lindsey started in dispatch
- What it was like working for her mom Lori
- What training was like
- What it was like the first night they worked together
Hello folks and welcome back to another excellent episode of Within the Trenches. This is the podcast where you will learn, laugh and understand what 911 dispatch is all about. The point of the show is to give a true experience and look into the lives of those behind the mic. They are the true first responders and the most important people you will never see. In doing this podcast I have made it my goal to help share their stories as well as some of mine.
In this episode I sat down with show regular Rob McMullen, North Central Region Director of NENA as well as director of Vigo County 911 in Indiana. Joining him on this episode are Victoria and Kelli, dispatchers with Vigo County 911 and this is a must listen and share. We tell stories from dispatch, personal life and a story I have never told before from my time in dispatch. It’s one you don’t want to miss.
As always you can email the show for comments, questions or if you want to be a guest on the show at wttpodcast@gmail.com.
Link to the story that Kelli mentions at the end of this episode below.
Suicide call – http://www.thejabberlog.com/2011/05/10/a-moment-of-clarity/
Episode topics –
- Encounters with the police
- Gas station burrito story
- Victoria and the pepper spray shank
- And more
Good morning! The wait is finally over! I must admit that it was hard for me to hold off posting this episode until today. I wanted to post it so that all of you could enjoy this but I had to separate the episodes to make it last. So without any further ado, welcome to episode 84 – Don’t be nervous. You will get the title once you hear the episode. This episode was recorded during the 2015 Indiana APCO/NENA Conference during the week of April 15 – 17.
In this episode I had the chance to speak to three lovely ladies out of Hamilton County in Indiana. Anna, Alicia and Shae were so open and honest about their love for the job that it made the conversation naturally flow. On top of that they have a sense of humor like mine so I felt like I had known them for years.
This epic episode is a must listen so check it out and share it up. As always if you have any comments, questions or if you would like to be a guest on the show, email us at wttpodcast@gmail.com.
Episode topics –
- How each person got into dispatch
- What it was like when they first started
- Dispatch calls
- And more
Ahoy hoy! I’m back with episode 83 of Within the Trenches. This episode is part of a series of episodes I recorded at the 2015 Indiana NENA/APCO conference and expo. I had an excellent time there and this episode added to the fun. In this episode I finally and I mean finally got the chance to sit down with Ty Wooten, NENA Education Director who I have been trying to get on the show for almost a year now. We have been talking about it and talking about it but our schedules never matched up.
Ty is joined by show regular Rob McMullen, NENA North Central Region Director and Director of Vigo county 911. This is an episode you do not want to miss. We had so much fun doing our mic check that I added it in the beginning. This episode is not only educational but it’s 18 different kinds of funny. I hope you enjoy it and please share it with everyone you know.
As always you can email the show at wttpodcast@gmail.com for questions, comments or if you want to be on the show. Make sure to check out the links below for what’s new with NENA.
NENA – Web | Facebook | Twitter | YouTube
NENA Education – Web | Facebook | Twitter
Indiana NENA – Web
Episode topics –
- Funny mic check intro
- How Ty started in 911
- Ty’s first 911 call
- NENA education
- And more
Good afternoon and welcome back to another episode of Within the Trenches. Episode 82 is part of a series of episodes that were recorded last week during the 2015 NENA/APCO conference & expo. In this episode I got to speak with Amanda and Yvonne, dispatchers with Lafayette PD and part of this years Teamwork Award recipients. Both dispatchers shared their 911 story as well as their reaction to the call that went national when a male called 911 in Indiana for his fiancé that he was speaking to over Skype in New York and she passed out. Thanks to the excellent work of Amanda, Yvonne and their partner Mark they were able to get help to the caller’s fiancé in New York. Great job and you deserve this award. Thank you for all you do!
This is a must listen so check it out and share! As always if you have any questions or you would like to be a guest on the show please email us at wttpodcast@gmail.com.
Teamwork Award news story courtesy of WISH-TV
Episode topics –
- How each dispatcher started in 911
- Best and worst calls
- Teamwork Award
Good afternoon and welcome back! I have been M.I.A. and I apologize for that. Life and work takes over at times and I have to step back from the podcast but I’m here and I have brand new episodes coming your way. Last week I was at the Indiana NENA / APCO Conference & Expo. I was there for the show and I had the chance to speak on stage and tell my 911 story. It was an excellent time! I got to spend time with old friends, made new friends and the show was a hit.
The best part of last week was that the conference fell on National Public Safety Telecommunicators Week. It’s the week that we honor 911 dispatchers for the awesome work they do every day. The week was great and truth be told, I did not want it to end. Thank you for everything you do in dispatch. Although you may not hear it enough, you deserve all the kudos for being great!
In this episode I got to speak with Nirvana, a dispatcher with Lafayette PD, as well as Kelli and Victoria, dispatchers with Vigo County 911. This is a must listen to check it out and share it. As always, if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.
Also check out the great video below from the Cool Kids of 9-1-1. It’s a parody of Let it go but with a dispatch twist. You will dig it!
Episode topics –
- How each guest started in dispatch
- Good calls
- Bad calls
- What NPSTW means to them
- Cool Kids of 9-1-1 Parody Video
On February 16, 1968, the first 9-1-1 call was made. This is a very important date so today I present to you episode 80 of the podcast. I'm posting it ahead of episode 79 because I can't wait to share this story with all of you. Every event comes with stories and today’s date marks an event that started a lifetime of stories from those behind the mic.
I have to say that it's crazy to think that this podcast has 80 episodes under its belt. I started this adventure telling my stories through a written segment on my blog, the Jabber Log and it eventually evolved into a podcast. What I wanted to do from the beginning was tell the stories of the unsung heroes of 911 and here I am. I love doing this and the stories are all amazing. I just want to thank the listeners for the support throughout this journey and this episode is going to be excellent.
My guest today has been in public safety for some time now and his story is one that I have wanted to cover since I heard about it from my friend Tom with the Cool Kids of 911 Facebook page. His name is Steve and he is the director for Fairfax County 911 out of Virginia. His stories range from his first day in the chair to present day. Steve has many stories and I look forward to having him on again.
As always if you have any questions or would like to be on the show you can send an email to wttpodcast@gmail.com
Note: There are a couple spots where there is an echo but it does not take away from the episode so enjoy.
Episode topics –
- How Steve started out in dispatch
- The day Martin Luther King Jr. was assassinated & the DC riots
- Opinion on texting
- How much different is 911 now from when Steve started
Good morning and welcome back to another episode of Within the Trenches. This is going to be episode 79 and I’m going a little out of order but after recording episode 80, a milestone for the show, I had to post it up right away. Steve of Fairfax County 911 out of Virginia had an excellent story and if you haven’t listened to it yet, you need to. Today’s episode was going to be with Misti, a dispatcher and admin for "911 Dispatchers - Did I Really Say That?" but we had to reschedule so she will be on for a future episode and I look forward to that. My guest today is a good friend of mine and has been on the show before. He is the North Central Regional Director for National NENA and the Director of Vigo county out of Indiana.
In this episode we covered several silly and or ridiculous calls and shared some stories of our own. Below you will find the link to all the calls we referenced from the news affiliates. As always, if you have any questions or would like to be a guest on the show you can send an email to wttpodcast@gmail.com
KTUU - Ridiculous 911 calls
Episode topics -
- Suck it call
- Vampire Call
- Seagull Call
- And more
Good morning and welcome to episode 78 of Within the Trenches. It has been a while since episode 77 but I am back with a long list of guests. In my last episode I revisited some of my personal dispatch stories. If you haven't listened to it you need to check it out. I will be recording more of my personal stories soon. I also mentioned that the new Indiana NENA website was up and registration is open for the 2015 conference so make sure to sign up. The website address is innena.org. Check them out, register and look for the show on their site. All the episodes recorded from last year’s conference are located there.
With that said today's episode is going to be a good one. My guest today is Joanne, a dispatcher with the New Hampshire State Police and one of the admins for 911 Operator's Peer Support Page on Facebook.
As always, if you would like to be a guest on the show or if you have any questions, email the show at wttpodcast@gmail.com
911 Operator's Peer Support Page – Facebook
Indiana Chapter of NENA – Web
INNENA Within the Trenches Page - Web
Episode topics –
- How Joanne started in 911
- Inspiration for 911 Operator’s Peer Support Page on Facebook
- Calls that stick with you
- And more…
Hello and welcome back to another episode of the Within the Trenches podcast. It has been about a month since the last episode and to keep it short, I have been all kinds of busy. Most of my time has been spent on work projects but I have also done a few side projects including logo design and web design. It has been fun because I love what I do but now that the main holidays are over I can get back to the show.
With that said I have been looking back at some of my earlier blog posts and I realized that many of you are probably unaware of these posts because they are buried within my blog. The posts contain many calls I’ve taken and I have decided to turn them into episodes. Now you won’t have to search for them and read them, you can simply listen to me read over the entries and fill you in on what I was thinking at the time.
I hope you enjoy this episode and as always you can email the show at wttpodcast@gmail.com.
Episode topics –
- An update of what I have been up to
- Poo Guy story
- Ride alongs
- Robotic Domestic with Spam
Welcome back to another episode of Within the Trenches. It has been a busy month! Since the last episode I have been training dispatchers on text FOR 911 platform textty. It has been a lot of fun though and I love what I do. On top of that I can officially say that the 911 Wellness Foundation and Within the Trenches are now strategic partners. What that means is that we are working together to reach a greater audience by utilizing each other’s outlets. I have also been talking with my co-host Whitney and we are going to plan on recording more episodes together via Skype. It has been a bit hard to do episodes together since I moved to Indiana but we are getting things planned out and I am very excited.
On today’s episode I had the chance to speak with Melinda and Patti of the 9-1-1 National Public Educator Forum (NPEF). This was a great episode to record and we had a lot to talk about. The topics ranged from how NPEF started, a PSA that was recorded at their most recent conference and a GoFundMe project involving a Cell Phone Sally app for smartphones.
This is a must listen episode so check it out and share! As always you can email the show at wttpodcast@gmail.com. See below for more information on NPEF and the links mentioned on the show.
Episode topics –
- How NPEF started
- How Patti/Melinda got involved w/NPEF
- Conference history
- Cell Phone Sally
- And more
NPEF Links -
9-1-1 National Public Educator Forum - Web | Facebook
Butt Dial PSA: https://www.youtube.com/watch?v=PVMqfqf9fII&feature=player_embedded Longmont PSA: https://www.youtube.com/watch?v=OesGB9nOCik Tell Them your Location PSA: https://www.youtube.com/watchlist=UUEs3VdvSEwX_Uoku5OuS1Wg&feature=player_embedded&v=PnNEUqswJtc my911shop: http://my911shop.com CSEC: http://www.csec.texas.gov App on GoFundMe: http://www.gofundme.com/cellphonesallyapp Cell Phone Sally Blog: http://cellphonesally.blogspot.com Cell Phone Sally Video: https://www.youtube.com/watch?v=lyJNSDLPHxY
Good morning and welcome to another episode of Within the Trenches. Today's episode is a must listen. In this episode we answer the question, "Who does 9-1-1 call when they need help?" To answer that question I spoke with Sherry, 9-1-1 Operations Supervisor, with the North Central Texas Council of Governments and Chairman with the National Joint TERT Initiative for NENA along with Jeremy, a supervisor with the Emergency Communications Department of Monroe County out of Rochester NY and Chairman with the National Joint TERT Initiative for APCO. This episode is packed with information on TERT, the Telecommunicator Emergency Response Taskforce. Below you will find links on where to find them and how you can get involved. Make sure to listen and share this episode with everyone you know.
As always you can email the show at wttpodcast@gmail.com.
Episode topics -
- Intro to Sherry
- Intro to Jeremy
- TERT stories/dispatcher comradre
- Spread the word on TERT
Good afternoon and welcome back to another episode of Within the Trenches. This is going to be the second and final episode recorded during the 9114911 conference held at the Naperville, Illinois Marriott. In this episode I got the chance to speak to Kelly, CEO of Success Communications Inc. She shared her vision of this one of a kind motivational conference geared towards the most important part of the 9-1-1 world, the true first first responders, the dispatchers. It was an excellent time and the first conference where I truly felt inspired to do more in the 9-1-1 community.
This episode is a must listen so check it out and share it. As always if you have any questions or would like to be on the show you can send an email to wttpodcast@gmail.com.
Success Communications Inc. - Web | Facebook | Twitter
9114911 Conference - Web
Episode topics -
- Kelly's vision
- Speakers
- Preparation for next year
Good morning and welcome back to another episode of Within the Trenches. It has been a couple of weeks since the last episode but I'm back so get ready! In this episode I sat down with Samantha, a dispatch supervisor with Fenton PD out of Michigan. The episode was recorded live from the 9114911 conference hosted by Success Communications Inc. Samantha was not only an attendee but she was also a speaker at the conference. Her presentation dealt with dispatcher wellness and specifically sitting at your console. The information she shared was excellent and informative. There will be another post coming up from Samantha herself where she will go more indepth with her presentation and her experience at the conference so stay tuned for that. You don't want to miss it.
As always you can email the show with any questions or if you want to be a guest at wttpodcast@gmail.com.
Episode topics -
- Samantha's start in dispatch
- Memorable calls
- Wellness presentation
Hello everyone and welcome back to another awesome episode of Within the Trenches. I know it has been a while but I have had a lot going on. The past month or so I have been traveling non-stop for work and I recently moved to Fort Wayne Indiana. My schedule has been slammed but I have a lot coming up for the show. New episodes, announcements and fan page fun so get ready!
This episode was recorded about 3 weeks ago and is a mash up of the AudioVillains Podcast and Within the Trenches. The AudioVillains podcast is a show I do with my good friends Adam and Ed and it is all kinds of funny. But I have to warn you; we use adult language and humor so if you are not down with that then maybe you should skip this episode. If you are all about it then stay tuned for awesomeness.
As always you can email the show at wttpodcast@gmail.com.
Episode topics –
- Ed and Adam bios from AudioVillains
- 911 tape reactions
- And more hijinks
Welcome back to a brand new episode of Within the Trenches! It has been about a month since episode 70. I have been busy like you wouldn't believe but in no way am I letting this show go. I'm working harder than ever to bring you awesome content including more dispatch stories/highlights and continuing education. I could say everything here but it is all explained in this new episode so check it out and share and comment!
As always you can email the show with questions and if you want to be a guest at wttpodcast@gmail.com.
Welcome back to another excellent episode of Within the Trenches. The show has reached episode 70 and I have to admit that when I first created this show I didn’t think I would reach a number this high. I have enjoyed every moment of this and I will continue to do the show until the 9-1-1 stories run out. This is also going to be the last episode in the 2014 National NENA Conference series.
In this episode I spoke with Stacy, a dispatcher with SERESA, a central dispatch for three cities within Macomb County in Michigan and a Friends of 911 Scholarship winner. The episode could not have gone any better and it was awesome speaking with Stacy.
This is a must listen so make sure to check it out and share! As always you can email the show at wttpodcast@gmail.com.
Episode topics –
- Stacy’s dispatch story
- Taking non-emergency calls on emergency lines
- Friends of 9-1-1 Scholarship process
- Side projects for continuing education
- Stacy’s outlook on her future in the 9-1-1 community
Good afternoon and welcome to episode 69 of Within the Trenches. In this episode I had the pleasure of meeting with Richard, a telecommunicator with Mt. Juliet Police and Fire out of Tennessee and one of two nationally selected telecommunicators to receive the 9-1-1 Hero Award through PSTC/911 Cares. This was an excellent episode to record and we even hit an interesting moment around 27 minutes 16 seconds in where maintenance in the Music City Center were packing up displays and you can hear them as they walked past us. I had planned on taking it out but the noise wasn’t too bad. Our reactions to what was going on is funny as it is so I had to keep it in.
This is a must listen so make sure to check it out and share! As always you can email the show at wttpodcast@gmail.com.
Episode topics –
- Richard’s dispatch story
- Tunnel vision after a long shift in dispatch
- Citizens academy and questions from the public
- Back story and reaction on receiving the 9-1-1 Hero Award
Good morning and welcome back to another episode of Within the Trenches. In this episode my special guest host and wife Rebecca joined me, along with Rob, Director of Vigo County 911 in Indiana and National NENA North Central Region Director. This episode covers attendee feedback of the conference, text to 911 and three very funny 911 tapes. We even pay a second visit to Rob’s wrestling persona.
This is a must listen to make sure to check it out and share. As always you can email the show at wttpodcast@gmail.com.
Episode topics –
- Rob’s wrestling persona part 2
- Attendee feedback
- Text to 911
- 3 911 tapes
Health in the dispatch center is a huge issue. Along with the massive amount of stress that the job offers there are also bad eating habits and minimal exercise opportunities while working. But what if there was something you could do about the exercise aspect of it? What if you had a treadmill or exercise bike attached to your console? Xybix, a dispatch furniture company has taken on the task of assisting in dispatchers’ health with the attachment of a treadmill or bike.
This past week I had the chance to meet with Kathleen, Director of Marketing with Xybix to talk about their product as well as try it out for myself on the showroom floor during the 2014 NENA National conference. In this episode we learn about the company as well as some facts and frequently asked questions about the treadmill and bike. The company also publishes blogs with health topics and techniques for the dispatch center.
This is a must listen and share! For more information on Xybix please follow the links below and as always, if you have any questions please email us at wttpodcast@gmail.com.
Xybix – Web | Blog | Facebook | Twitter | Google+ | YouTube
Episode topics –
- Xybix history
- Customer feedback
- Treadmill facts
- Xybix blogs
- Frequently Asked Questions
This is episode 66 of Within the Trenches and this is a special episode. Since the beginning of my show I have had people helping me out and giving me advice. One of those people is Mark Fletcher with Avaya. I’ve been on his podcast a few times and this time it was my turn to have him as a guest. Mark is the Chief Architect for Worldwide Public Safety Solutions at Avaya as well as the program director of the longest running Public Safety podcast on the Avaya Podcast Network. We sat down and talked all things 9-1-1 including NENA, ENP certification, Kari’s Law and more.
This is a must listen so check it out and share. As always you can email the show at wttpodcast@gmail.com and if you would like to learn more about Mark and Kari’s Law follow the links below.
Kari’s Law – Web (sign the petition at Change.org) | Facebook
Mark Fletcher/APN – Web | APN -E911 Podcast | Facebook | Twitter
Episode topics -
- Mark's start in the 9-1-1 community
- Mark's motivation to work hard to improve 9-1-1
- Kari's Law
- ENP certification
Welcome back to another episode of Within the Trenches. This is episode 65 and I have to say right off the bat that there was an issue with this one. As you heard in episode 64 we had to redo the entire thing due to a subject who showed up and was drowning out the microphones. Some knobs were turned down and one of them was never turned back up so some audio is missing. I do apologize but it’s still an awesome one so check it out and share.
In this episode I spoke with Rob, Director of Vigo County 911 in Indiana and National NENA North Central Region Director and Lori, Training Coordinator with INdigital telecom. I have been trying to get Lori on an episode for a long time now and it killed me that her audio is missing but only until 11 or so minutes in. After that you can hear her and the stories are good.
As always you can email the show at wttpodcast@gmail.com.
Episode topics –
- Rob’s wrestling persona
- Lori’s dispatch story (audio low)
- Pregnancy calls
- Text to 9-1-1
Good afternoon! This episode is sponsored by NENA and INdigital. I am currently in Nashville, TN for the 2014 National NENA Conference and this is just one of a series of episodes I’m recording here. In this episode I spoke with Dana, a dispatcher with Sumpter County Sheriff’s Office out of Florida and a Friends of 911 Scholarship winner. This is a must listen for anyone looking for information on not only the conference but how to apply for next years Friends of 9-1-1 scholarship. We also spoke briefly on the Mini-C that Dana attended back in April and the hard work that Tom of the Cool Kids of 9-1-1 puts into the conference.
As always, if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.
The Cool Kids of 9-1-1 - Web | Facebook | Twitter | Instagram
Dana (Dispatch Dana) - Facebook | Twitter | Instagram
Episode topics -
Dana recap of the Mini-C
Friends of 9-1-1 Scholarship Process
CMCP certification
Where Dana sees herself in 9-1-1
Drunk dial 9-1-1 tape (Thanks Justin!)
Good morning! This episode is sponsored by NENA and INdigital. I am currently in Nashville, TN for the 2014 National NENA Conference and this is the first of a series of episodes I’m recording here. In this episode I spoke with Brandy, a dispatcher with Licking County 911 Center out of Ohio and a Friends of 911 Scholarship winner. This is a must listen for anyone looking for information on not only the conference but how to apply for next years Friends of 9-1-1 scholarship.
As always, if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.
Episode topics -
- Brandy’s dispatch story
- Friends of 9-1-1 Scholarship process
- Giving your name when speaking to someone you know on 9-1-1
- Networking with other dispatchers
Good afternoon and happy Friday! This episode will be the final episode from the Indiana NENA conference. It was an excellent time and I can’t wait for next year! In this episode I spoke with Jeanene and Kelsie, dispatchers with Vigo County Central Dispatch. This episode is as real as it gets. It’s a look at true stories as well as the humor that goes with the job. It’s not just about being great at what dispatchers do; it’s about the humor needed to make it through this very stressful job. I commend you both for the job you do and all the dispatchers I met in Indiana.
Make sure to listen, share and as always you can email the show at wttpodcast@gmail.com
Episode topics –
- How Jeanene got her start
- How Kelsie got her start
- Dispatch calls
- Domestic bedpan
- Burglar ice pops
Good afternoon and welcome back to another awesome episode of Within the Trenches. It has been a pretty busy week with the announcement of Indiana's statewide text-to-9-1-1 plan but I now have time so I'm posting a brand new episode from Indiana's NENA conference. In this episode I spoke with Jessica, a dispatcher / CTO with Kosciusko 9-1-1 Communications. Jessica was honored during the opening ceremony with a few others where she received the Teamwork Award. Jessica shares how she got started in 9-1-1, calls she's taken as well as the details of her teamwork award.
Make sure to check this out and share it. As always you can email the show at wttpodcast@gmail.com.
Episode topics -
- How Jessica got her start
- Dispatch experience
- Teamwork Award
Good afternoon and welcome back to another episode of Within the Trenches. This episode brings us closer to the end of my time at Indiana’s NENA conference. My time there was inspiring, educational and I can’t wait for next year. The stories covered have been amazing and today’s episode is right up there with the best of them.
In this episode I had the chance to speak to Kimberly, a dispatcher/CTO with Jennings County 9-1-1, John, director with Jefferson County 9-1-1 and Nicole, Assistant Director with Montgomery County Communications Center. We reflected on the beginning of their careers along with some hard calls and advice/techniques on how to deal with them.
This is an episode you don’t want to miss! As always you can email the show at wttpodcast@gmail.com.
Episode topics –
- How each guest started in 9-1-1
- Training techniques
- Dealing with hard calls
- The importance of attending a NENA conference
Within the Trenches is back with episode 59! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Julie, Deputy Director with Bartholomew 9-1-1 Center and Claudia who is a dispatcher with Fayette County Communications. We share stories of messing up on the mic, burnout and how to deal with hitting a rough patch and renewing your love for dispatch.
This is a must listen so check it out and share! As always you can email the show at wttpodcast@gmail.com.
Episode topics -
- How Julie started in 9-1-1
- How Claudia started in 9-1-1
- Messing up on the mic
- Burnout
Within the Trenches is back with episode 58! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Amy, Amanda and Wendy, supervisors with Bartholomew County 9-1-1 Center. We look back at their start in 9-1-1, the classes they attended at the conference and we listened to a 9-1-1 tape that featured Wendy helping with the delivery of a baby girl.
This is an episode you do not want to miss! Listen, share and as always you can email the show at wttpodcast@gmail.com.
Episode topics –
- How each supervisor started in 9-1-1
- Conference classes
- 9-1-1 birth tape featuring Wendy
Within the Trenches is back with episode 57! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Heather and Kelly, dispatchers out of LaGrange County in Indiana and they received one of this years Team Work Awards. We look at how they got started in 9-1-1 and how they played a major part in a situation where a woman was taken hostage in Michigan and ended up in Indiana. The suspect was a prisoner who had escaped from custody out of Ionia County.
This is a must listen so check it out and share! As always you can email the show at wttpodcast@gmail.com.
Episode topics –
- How Heather got started in 9-1-1
- How Kelly got started in 9-1-1
- Team Work Award
- News coverage
Within the Trenches is back with episode 55! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Rob, Director of Vigo County Central Dispatch and North Central Regional Director of National NENA and Terri, Director of Fayette County Communications, NENA Central Region Vice President and Director of Indiana APCO. We took a trip down memory lane while laughing until our stomachs hurt and our eyes watered and stung. It’s an episode you don’t want to miss so listen and share!
For more information on Indiana NENA please follow the links below. As always you can email the show at wttpodcast@gmail.com
Indiana NENA – Web | Facebook | Twitter
Episode topics -
- How Rob started in 9-1-1
- How Terri started in 9-1-1
- NENA awards
- Continuing education for 9-1-1 dispatchers
Hello everyone! Within the Trenches is back with episode 53 featuring Ed, the Director of Bartholomew County 9-1-1 Center and President of Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Ed shares his dispatch experience, switching from dispatch to being an on the road state trooper and eventually becoming the director at Bartholomew. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.
This episode is sponsored by Indiana NENA and INdigital telecom. As always you can email the show at wttpodcast@gmail.com!
Episode topics -
- Ed's start in dispatch and switch to law enforcement
- Dispatch training
- How officers would benefit from sitting in dispatch
- Continuing education through NENA
Hello everyone! Within the Trenches is back with episode 52 featuring Jeff, the Director of Monroe County Central Dispatch and 1st Vice President for Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Jeff shares his dispatch experience, the importance of continuing education, what the general public knows or doesn’t know about 9-1-1 and some advice to new and seasoned dispatchers. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.
This episode is sponsored by Indiana NENA and INdigital telecom. As always you can email the show at wttpodcast@gmail.com!
Episode topics -
- Rising through the ranks
- Memorable dispatch moments
- Continuing education through NENA
Hello everyone! Within the Trenches is back with episode 51 featuring David, the Director of Kosciusko 9-1-1 in Indiana. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode David shares his dispatch experience and how he worked his way up to the position of director of his center. We also touch on text-to-9-1-1 and his experience thus far. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.
This episode is sponsored by Indiana NENA and INdigital telecom. As always you can email the show at wttpodcast@gmail.com!
Episode topics -
- David - from dispatch to director
- text-to-9-1-1
- Why callers would rather text than call
Within the Trenches is back with episode 50! The show has come a long way since the Kickstarter campaign. Whitney and I have spoken to dispatchers, leaders and educators within the dispatch community. The show has also been present for different conferences and the first one was last year at the Mini-C conference in Boca Raton Florida.
Tom with the Cool Kids of 9-1-1 invited the show to be there on one of the days to do interviews. The hospitality was excellent, the people were awesome and inspiring and I can’t thank Tom enough for the invite and exposure. This year the Mini-C will be on April 7th – 11th from 0800 – 1700 and one of the dispatchers attending this year is our special guest on today’s episode.
In this episode I spoke with Dana from Sumter County Sheriff’s Department. She shared her dispatch experience with me as well as her experience at last years Mini-C. This year she will be attending all week and will be posting on her social media outlets as the conference goes on so make sure to check her out at the links below. Dana also had a spotlight feature with Public Safety Communications and you can find the link below as well. This is a must listen episode so make sure to listen, share and check her out!
As always you can email the show at wttpodcast@gmail.com!
The Cool Kids of 9-1-1 – Web | Facebook
Dana – Facebook | Instagram | Twitter | Article spotlight
Tweet Hastags for the Mini-C - #MiniC2014 #CoolKidsof911
Episode topics –
- Text to 9-1-1 platform texTTY
- How Dana got into dispatching
- Dana’s dispatch experience
- The Mini-C conference
Woo! Within the Trenches Podcast is back with episode 49 and I would like to welcome back Whitney! She has been gone for some time and rather than spoil the surprise I will let you go ahead and listen to her reveal it. In this episode we share some personal stories along with what happened on my trip to Marquette Michigan for work. It was an awesome experience and I can't wait to go back. Towards the end we touch on Kari's Law and future episodes. As always you can email the show at wttpodcast@gmail.com and follow the links below to 'Like' Kari's Law on Facebook and sign the petition on Change.org.
Kari's Law - Facebook | Change.org
Episode topics -
- Whitney's reveal
- Marquette or Bust
- Future guests/topics
- Kari's Law
Welcome to a brand new episode of Within the Trenches. It has been a very busy week but I'm back! In this episode I sat down with Missy and Greg of Three Rivers Ambulance Authority (TRAA.) I met them during a training session a few weeks ago and I was impressed with them as well as the rest of the dispatchers and agency as a whole. We shared stories about their career, what High Performance EMS stands for and what it takes to run the agency. As always you can email the show at wttpodcast@gmail.com and don't forget to check below for links to our podcast promotion featuring, highperfomanceems.com.
Also remember that tomorrow is the day that the No 9 Needed campaign asks that you change your social media profile pictures to the No 9 Needed logo in support of Kari's Law. For more information on Kari's Law please follow this link.
High Performance EMS - Web | Facebook | Twitter | Linkedin
Episode topics -
- Missy's beginning
- Greg's beginning
- What is High Performance EMS
- An overview of TRAA
- What it takes to dispatch
Good afternoon and this is episode 47 of Within the Trenches. It has been a couple of weeks since the last episode and I couldn’t wait any longer so I decided to record an episode. I wanted to keep it light so I pulled some 9-1-1 calls from YouTube. I pulled a couple from a channel that belongs to AmericanPride1234 and they are awesome! If you get the chance make sure to check out the channel and subscribe. I have been pretty busy with work lately and one of the weeks I was on the road I got very sick. I made sure to share the story so I hope you enjoy it.
There are more new episodes coming up so stay tuned! As always you can email the show at wttpodcast@gmail.com
Episode topics –
- Stomach bug on the road
- 9-1-1 tapes –
- Kid calls 911 for help with math
- Guy calls 911 for pot question
- Guy gets junk stuck in pump
- Joe vs. Deer 911 call
Today’s episode of Within the Trenches touches on the topic of stress and physical and mental issues in 9-1-1. As 9-1-1 dispatchers, we have heard it all. We have taken every call from the most ridiculous to the most horrific. If you’re like me, the calls that involve children are the ones that affect you most. I once took a call from a nine-year-old girl who had come home from school and found her mom passed out in the living room. She told me that her mom was not moving and her face was blue. I told her how to do CPR and she did it the best she could until help arrived. Although she did a great job her mom had already passed. She had had an overdose and died long before her daughter got home. I remember the little girl being scared but never lost it. Maybe it was the shock of the situation. Whatever it was, it’s a call I’ll never forget.
Towards the end of my dispatch career I began to feel burnt out. I enjoyed my job but the politics, long hours, workplace drama and stress began to eat at me. It’s something that people don’t understand unless you have done the job. The stress can be so great that some dispatchers have crashed and burned. How come no one, other than the dispatchers themselves, have noticed or addressed this? It’s something that wasn’t out there before but within the past year there have been numerous news articles covering the constant stress and physical and mental state of 9-1-1 dispatchers.
Whitney and I have done episodes in the past about CISM and EMDR but I wanted to do another one. In this episode I spoke with Michelle, assistant professor with Northern Illinois University who has been doing research on 9-1-1 dispatchers for the past few years concentrating on mental and physical health. There is a lot to learn in this episode. There was so much we could touch on that we are going to do a second episode to cover the rest. Michelle’s research is ongoing and if you would like to participate you can do so by clicking the link below. There is also a description. As always you can email the show at wttpodcast@gmail.com.
911 Telecommunicators Study -
We are currently looking for participants to enroll in our current studies. We are recruiting experienced TCs (at least one year of experience as a TC) and they can be currently working, have left the occupation, or retired from the job. Experienced TCs can complete a 1.5-2 hour survey online that they complete in multiple sittings. We are also doing follow up surveys that are much shorter (45 minutes) at 6 months and 12 months after the first survey. For each survey completed, the TC gets entered for a chance to win one of two $100 cash prizes. There will be three drawings - one after we're finished collecting the baseline survey, one after we're done collecting the 6 month survey, and one after the 12 month survey. The survey is hoping to get a good estimate of the psychological and physical health complaints of TCs and is a follow up to the pilot project. We're also hoping to understand much more about what predicts poor health over time for this population.
We also hope to enroll trainees. They just have to be within their first 4 months of training. These participants complete a 1.5-2 hour survey and get $30 for completing it, as well as a chance to win one of two $100 cash prizes. In addition, we do shorter follow up surveys (45 min in length) and hold drawings for each of the subsequent time points that a trainee completes the survey. We hope that they will stay enrolled, even if they do not complete training or leave the job. The survey is looking at factors that predict adverse mental health and job attrition over time to help improve training efforts, hiring practices, and telecommunicator well-being.
Episode topics –
- Blue Mazda call
- Michelle’s intro and research interest
- What elements contribute to PTSD
- And more
Good afternoon everyone and welcome back to another awesome episode of Within the Trenches. In this episode I hosted our first Google+ Hangout. This was a live broadcast and although we had some minor technical difficulties I feel that it worked out rather well. This episode featured Gary Allen, editor of Dispatch Monthly (911dispatch.com), Ryan, a 9-1-1 dispatcher out of Pennsylvania and our podcast promotion featured 911Trainer.com.
We suffered a minor audio issue with Ryan in the beginning so he signed out of the discussion but we will have him on another episode that will feature his 9-1-1 experience. Between Gary and I, we hit topics such as 9-1-1 call accuracy, text to
9-1-1, taking ridiculous calls and much more! Below you will find links to Gary’s website, our podcast promotion and other sites we discussed on the show. You will also find two videos below. The first video is of our Hangout and the second features a video I played on the show but did not show up to the viewers. So…ever wonder what text FROM 9-1-1 would look like? Well, the second video is a teaser and shows what some dispatchers in Indiana are already using. As always you can email the show at wttpodcast@gmail.com.
911Trainer.com – Web | Linkedin | Facebook | Twitter | YouTube
Dispatch Monthly – Web
Urgent Communications – Web
NTIA - Web
Episode topics –
- An intro to Gary Allen of Dispatch Monthly
- The release and controversy of the Newtown 9-1-1 tapes
- The definition of “response time”
- 9-1-1 call accuracy
- FirstNet
Good evening folks and welcome back to another installment of Within the Trenches. One thing I have always wanted to do with this show is focus on dispatch stories, which I have done but I also want to start focusing on topic driven episodes. So far on the show we have taken on PTSD in dispatch, dispatch training standards and Critical Incident Stress Management (CISM).
Continuing with the focus on topic driven episodes, I got the chance to chat with Matt, Senior Director of Product Management for Smart911 by Rave Mobile Safety. In this episode we touch on what Smart911 does, how they started and how the program works. According to their website, “Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency.”
Make sure to listen and share with your friends and family. Also make sure to check out The Thin Gold Line on Facebook for 9-1-1 news, memes and discussion. Another source for 9-1-1 news, memes and discussion is Diary of a Mad Dispatcher. KMK, the pages creator recently wrote and published a book called, Endure (The Greyson-Slade Series). You can find it on Amazon so check it out!
Smart911 – Facebook | Twitter | Web
Diary of a Mad Dispatcher – Facebook | Amazon - Endure (The Greyson-Slade Series)
The Thin Gold Line - Facebook
Episode topics –
- What is Smart911?
- Where is Smart911 available?
- Smart911 success story
- Changes in 9-1-1 tech
- The future of Smart911
Good morning and welcome back! Whitney and I finally got the chance to record episode 43 and this is a must listen and watch! In this episode we sat down with our good friend Matt to talk about ridiculous calls and non-emergency calls on emergency lines. Matt is a local police officer and since we have worked with him before we felt he would be best suited for this episode. We also visit inappropriate 9-1-1 "on hold" songs and share other funny stories. Get ready to be schooled and make sure to check out our podcast promotion featuring Facebook fan page 911 Dispatches From the Edge. This page is a good mixture of humor and seriousness. It's a place for 9-1-1 professionals to vent, network, share stories and more. Tune in next week when I sit down with Smart911 to share what they do for the public and dispatch. As always you can email the show at thejcast@thejabberlog.com.
911 Dispatches From the Edge - Facebook
Episode topics -
- Back to dispatch traffic
- The infamous sniff
- Ridiculous calls on 9-1-1
- How Matt handles ridiculous calls
Good afternoon and welcome to another episode of Within the Trenches. In this episode we visit some calls from our past and I explain a few key stories from episode 40. We start off cracking up and it pretty much sets the tone for the entire episode. We also play a 9-1-1 tape that was featured in the season finale of A&E's Panic 9-1-1. This was also an episode that I was flown out for. I recorded a segment with them where I would be the stand in for the dispatcher in the tape but after a few attemtps to fit in my angle it did not work out. From what I was told my voice didn't match the dispatcher on the tape and once you hear it you will agree. Either way it was a great experience and I hope to help them out again. As always you can email the show at thejcast@thejabberlog.com and don't forget to check out the new t-shirt campaigns going on at teespring.com. Cheers!
Episode topics -
Tug of war stomach blow
Hamburger guy stench
"I shot him six times!" (9-1-1 tape)
Code 7 Apparel
*All tapes are from Dispatch Magazine Online's library
Good morning and welcome back to another excellent episode of the Within the Trenches podcast. This weeks podcast promotion features Diary of a Mad Dispatcher on Facebook! I will provide the link below and make sure to head over and ‘Like’ them. They are 66,000+ strong and adding more fans every day. The page is tailored to 9-1-1 dispatchers but anyone would be able to get the humor from this page.
With that said, this weeks episode features Jessica, a dispatcher with the Maricopa County Sheriff’s Office in Arizona. Jessica’s interview was excellent and her stories are compelling. This is an episode you don’t want to miss! As always you can email the show at thejcast@thejabberlog.com.
Make sure to check out our t-shirt campaign! There are only eight days left so get yours today!
9-1-1 Dispatcher – It’s the real thing (t-shirt campaign)
Diary of a Mad Dispatcher – Facebook
Episode topics -
- Jessica’s transition from military police to dispatch
- Jessica’s first call and experience with a belligerent caller
- The horror of hearing shots fired over the radio
- A stranded hiker on top of a mountain
- Advice for those looking to get into dispatching
Good morning! Whitney and I are back with an epic episode of Within the Trenches. In this episode we went back to basics and kept laughing and laughing. This is dispatch humor at its best folks! Yes, the humor is a little dark but people have to understand that in order to work as a 9-1-1 dispatcher you have to have a sense of humor or the job will eat you alive. You will not make it if you let the calls get to you. With that said we also listen to three tapes and tell stories from the trenches. Get ready to laugh and make sure to comment and share this episode. As always you can email the show at thejcast@thejabberlog.com.
Also make sure to support the show by checking out our t-shirt campaign at Teespring!
T-shirt campaign for “9-1-1 Dispatcher – It’s the real thing.”
Episode topics -
- Our delay between episodes
- New job
- Ricardo’s hernia story
- Leg meat (yes…leg meat)
- 9-1-1 tapes
Good afternoon folks! I’m back with episode 37 of Within the Trenches. In this episode I started the “Podcast Plug Exchange.” I was approached by Brad Kirsch and I am very happy to be doing this with him and others who want to participate. The Podcast Plug Exchange is meant to help fellow podcasters spread the word on their show. So you would provide me a brief description of your show and an image to be added to the post and your information will be given out during an episode of the show.
With that said it has been an interesting week! This past Monday was my last day in dispatch. It was surreal and bittersweet. Working in dispatch has been one of the greatest experiences of my life. It is something that can never be replaced. I have made such great friends and the calls we took together are ones that no one else will ever understand. I want to say thank you to everyone in the 9-1-1 community and I appreciate everything! For more information on Brad Kirsch and The Digital Entrepreneur Podcast make sure to follow the links below. As always you can email the show at thejcast@thejabberlog.com and don’t forget that if you want to buy a t-shirt for the show you can use the promo code GET10 for 10% your purchase.
The Digital Entrepreneur Podcast | Web | Twitter
Episode topics –
Podcast Plug Exchange
911 call – Man in snowblower
911 call – Man missing jaw
Last day of work & sign off
Good afternoon folks! This is going to be episode 36 of Within the Trenches. This is where everything will be revealed. Normally I would specify what the highlights of the episode are but for this one I will simply say, “Listen and you will find out.” This is a very important episode! Listen, share and please comment!
Within the Trenches is back with episode 35! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Jennifer, Director of Loudon County 9-1-1 in Tennessee and she is also the NENA President for the Tennessee Chapter. Jennifer shared her 9-1-1 story beginning with her time as a telecommunicator to her rise up to the position of director. We also touch on how important 9-1-1 is as the main link in each call and how 9-1-1 is pushed to the back of the emergency services chain.
This was the last episode that I recorded at the National NENA Conference in Charlotte, North Carolina. The entire week was amazing and I came out with some new friends and fans of the show. Thank you all for everything and the participation! As always you can email the show at thejcast@thejabberlog.com.
Episode topics –
- How Jennifer got into 9-1-1
- Calls that stick with her (i.e. Officer involved shooting)
- Getting closure from calls taken over 9-1-1
- Why 9-1-1 is put off to the side when it comes to the chain of 9-1-1 Services
Within the Trenches is back with episode 34! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Tony, Deputy Executive Director of the European Emergency Number Association (EENA.) This is a very interesting episode in the sense of differences to the structure of 9-1-1 in Europe over the United States. Tony touches on some of the difficulties Europe is having with implementing new technologies and how phone calls for 112, 999 (9-1-1) are very similar to what we deal with in the states.
For more information on EENA you can follow the links below. As always you can email the show at thejcast@thejabberlog.com.
EENA – Web | Facebook | Twitter
Episode topics –
- What EENA stands for
- Comparing 9-1-1/1-1-2 in the United States and Europe
- Implementing new technologies
- Staying ahead by looking at NG9-1-1 for when it hits Europe
Within the Trenches is back with episode 33! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Caryn, who is with Will County 9-1-1 out of Illinois and Robert with the Commission on State Emergency Communications out of Texas. Both represent the National Public Educators Forum or NPEF and we discussed the mission of the organization and the importance of public education. This episode holds a wealth of information and has something that everyone can learn from.
For more information on NPEF you can follow the links below. As always you can email the show at thejcast@thejabberlog.com.
NPEF – Web | Facebook
Episode topics –
What NPEF stands for
The mission of NPEF
The importance of public education
Upcoming NPEF Events
Within the Trenches is back with episode 32! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Nathan, President/Founder of the Denise Amber Lee Foundation, April, the Michigan NENA President, and Brian with DU-COMM out of DuPage County Illinois. Now, out of all the sessions that were given at this conference I wanted more than anything to attend this one. The session was about 9-1-1 training standards and although it might not sound appealing it highlighted a very important story.
The story of Denise Amber Lee is one that everyone should know and learn from. It is because of her story and others that 9-1-1 standards are needed. Nathan is the President and founder of the foundation that is named after his wife and his mission is to see that standards are developed and put into place. According to the foundations official website, it is the mission, “to promote and support public safety through uniform training, standardized protocols, defined measurable outcomes, and technological advances to the 9-1-1 system.” It goes on to say that its vision is, “to be the emotional driving force for changes in the 9-1-1 system in order to minimize human error.”
Denise’s story is highlighted on this episode through the audio of a video Nathan played during the session. We also stress the importance of standards in 9-1-1 training as well as some problems with standardizing training throughout the country. This is a very important episode, one that we can all learn from. As always you can email the show at thejcast@thejabberlog.com and to learn more about the Denise Amber Lee Foundation please follow the links below.
Denise Amber Lee Foundation – Web | Facebook | Twitter
APCO Standards | Web
Episode topics –
- The story of Denise Amber Lee
- The mission of the foundation
- The importance of 9-1-1 standards
- Some problems with moving forward with standards
Within the Trenches is back with episode 31! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Elise, the Executive Director of 9-1-1 for Kids. The history of the organization is revealed as well as the main purpose, which is to help reduce 9-1-1 misuse. This was an excellent episode and as you will hear in the beginning and the end of the show the music is different. This was done in honor of 9-1-1 for Kids and more information on the song can be found on their website by following the links below. This episode is packed with information and as always you can email the show at thejcast@thejabberlog.com.
9-1-1 For Kids – Web | Facebook | Twitter
Episode topics –
- The main goal of 9-1-1 for Kids
- The importance of public education
- Awards given for 9-1-1 heroes
- 9-1-1 stories involving child heroes
Within the Trenches is back with episode 30! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Natalie, who is retired out of Miami Dade Fire Rescue after 36 years and Sherry, who is with the North Central Texas Counsel of Governments 9-1-1 Program. In this episode we talk about TERT (Telecommunicator Emergency Response Taskforce) and who 9-1-1 calls when they need help. This episode is especially informative and interesting because I did not know a lot about TERT or what they did.
We also chat about major disasters, the benefits of TERT and how to get involved and help your fellow 9-1-1 professionals. For more information on TERT please follow the links below. As always you can email the show at thejcast@thejabberlog.com.
TERT – Web | Facebook
Episode topics –
- The meaning of TERT (Telecommunicator Emergency Response Taskforce)
- What does TERT do?
- Recent major disasters where TERT was utilized
- How to get involved
Within the Trenches is back with episode 29! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kristina and Shelley of Bartlett PD in Tennessee and Rob of Queensland Police Service located in Brisbane, Australia. In this episode we share first time calls, the importance of knowing your location and the stress that comes with working in the 9-1-1 profession.
All of the episodes I recorded while I was here were great but I made a personal bond with this group throughout my stay in North Carolina so it made this episode special. You will also have a lot to take away from this because of the amount of great information on here. As always you can email the show at thejcast@thejabberlog.com.
Episode topics –
- How Kristina got into 9-1-1
- How Shelley got into 9-1-1
- How we as dispatcher’s play the “woulda shoulda game” on calls
- Advice for the public when calling 9-1-1
Within the Trenches is back with episode 28! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with MaryJo of Brooklyn PD and Kelly of Cleveland PD and both are out of Ohio. We shared some laughs as well as some serious stories. Both had great advice for those thinking of getting into the profession. The episode is packed with interesting information and is a must listen episode. As always you can email the show at thejcast@thejabberlog.com.
Episode topics –
- How MaryJo got into 9-1-1
- How Kelly got into 9-1-1
- Taking 9-1-1 calls that include children
- Advice for those looking to get into the profession
Within the Trenches is back with episode 27! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kevin of 9-1-1 Cares/PSTC. We shared stories from the trenches and how Kevin went from working for “AAA” to a 9-1-1 dispatch center. He also went into the history of 9-1-1 cares and how the organization does everything they can to support those behind the mic.
This is a must listen episode and to learn more about the organization please follow the links below. As always you can email the show at thejcast@thejabberlog.com.
9-1-1 Cares | Web | Facebook
PSTC | Web | Facebook
Episode topics –
- History of 9-1-1 Cares
- How Kevin fell into dispatching
- Haunting 9-1-1 calls
- Text to 9-1-1
Good morning folks! Within the Trenches is back for episode 26! I had the pleasure of sitting down and speaking with Roger of Cullman County 9-1-1 out of Alabama and Craig who is retired out of Guilford Metro 9-1-1 in North Carolina. This episode is a must listen as both Roger and Craig go through their history with 9-1-1 and how it pulled them in. Craig had emergency services in his blood, so to speak, since his father and uncle’s helped form several volunteer fire departments. Roger on the other hand was first part of the defense industry. Once he retired from there he moved into emergency services and became a 9-1-1 director after long admiring the profession.
This episode is a must listen. The history and look back at how 9-1-1 was before more recent technology is very interesting. As always you can email the show at thejcast@thejabberlog.com for comments, concerns suggestions or if you would like to be on the show.
Episode topics –
- How Craig got into 9-1-1
- How Roger got into 9-1-1
- A look back at how 9-1-1 was before recent technology
- A look at text to 9-1-1 and the progress
Good morning everyone! I’m back with another awesome episode of Within the Trenches. In this episode I tried something different from the norm. At the suggestion of two awesome 9-1-1 pro’s, Kristina and Shelley, I grabbed my digital audio recorder and walked the expo hall for spot interviews. I have to admit that it was a lot of fun and I was able to get some good audio.
Probably one of the most interesting parts of this episode dealt with THOR Shield that is made by Intrado. Monica, who works with the company, walked me through this massive mobile PSAP (Public-Safety Answering Point.) The trailer of this unit sits 17 dispatchers and has its own conference room on the second floor. I wanted to get some photos but was unable to. I was told that I can get some shots emailed to me and as soon as I get those I will post them up for all to see. I hope you enjoy this episode and as always you can email the show at thejcast@thejabberlog.com.
For more information on Intrado’s THOR Shield click here.
Episode topics –
Spot interview w/Kristina of Bartlett PD in Tennessee
Spot interview w/Rob of Queensland Police Service out of Australia
Tour of THOR Shield with Monica of Intrado
Hello everyone! Within the Trenches is back with episode 23 and this is a must listen. In this episode I went live on Spreaker and all went well until I forgot that the screen door was locked and my wife was trying to get inside but couldn’t. I had to go off the air for a short moment but everything came out great either way. This episode also included some highlights of the NENA conference last week in Lansing and the announcement of our involvement in the National NENA conference that will be held at the Charlotte Convention Center in Charlotte, North Carolina. We will have the privilege of podcasting along side Mark Fletcher and the Avaya Podcast Network. It’s going to be a great experience.
With that said we are looking for sponsors. There is a large portion of the trip that is already paid but we need a little more for travel and hotel and in all honesty I am prepared to live out of my car for the entire week but if anyone would like to sponsor or donate to the show it would be appreciated. Right now we have several shirts for sale at The Jabber Log Store. All the money goes directly to the show. We don’t pocket any of the money so anything extra for the show comes out of pocket. If you can buy a shirt and show your support that would be great!
For those with a business I have something for you as well. If you would like to sponsor the show there is a 3-tier offer available.
Tier 1 for $100 – Your logo will be added to a sign and displayed on the broadcast table during the week at the conference.
Tier 2 for $200 – Your logo will be added to a sign and on a special page of The Jabber Log.
Tier 3 for $300 – The first two will be a part of this tier but your business will also be mentioned in an episode of the show.
In order to do this you can simply click on the donate button on the right side of this page and after you have donated one of the three amounts please email me at thejcast@thejabberlog.com so that we can exchange information on your business and logo. This is an excellent opportunity so please take advantage of it.
Thank you very much once again and your help is appreciated! As always you can email the show at thejcast@thejabberlog.com and ‘Like’ us on Facebook and Follow us on Twitter!
Episode topics –
- Lansing, MI NENA conference highlights
- Behind the mic – Stories from the Trenches
- National NENA conference
- In search of sponsors – 3 Tier plan
- T-shirt Sales
Good evening everyone and welcome to episode 22 of Within the Trenches. This is the last episode of the NENA conference series that were recorded in Lansing, Michigan at the Lexington Hotel. The entire week was great and I definitely learned a lot. I also gave my own presentation on how I got into the 9-1-1 profession and how I created Within the Trenches. Despite my nerves I was able to give an excellent presentation and I am looking forward to the next time I speak at a conference.
In this episode I was joined by my co-host Whitney. We had the pleasure of interviewing Sarah, Dispatch Operations Coordinator with Washtenaw County, Jennifer, a supervisor with Ottawa County Central Dispatch Authority and Bob, who is the NENA Regional Director with Intrado. In the beginning of this episode Bob told us that this is the 27th year that Michigan has had this conference. This is something I never knew and it was interesting to listen to him give the history of this conference and how important it is.
We also touched on how important the profession of 9-1-1 is and how everyone in emergency services should do what he or she can to attend a NENA conference. This was truly an amazing week for my co-host, the show and myself. We are doing big things and making it happen. I want to personally thank everyone who helped me throughout the week. Most importantly I want to thank Jeri. If it wasn’t for your conversation with my assistant director I might have never applied to be a presenter. Thank you for everything! To those who I recently met and are helping to make things happen, I thank you and you will not be sorry. As always you can email the show at thejcast@thejabberlog.com and if you would like to know more about NENA, local conferences and membership please follow the link below.
NENA | Web
Episode topics –
- What NENA is all about
- How each guest got involved in emergency services
- Next Generation 9-1-1
- Early memorable calls from each guest
- The importance of attending a NENA conference
Good afternoon everyone! I am back again with another great episode from this weeks NENA conference in Lansing, Michigan. In this episode Mike of St. Joseph County Fire Dispatch in South Bend, Indiana, joined me along with Ron, Executive Director of Kent County Dispatch Authority and Nancy, Dispatch Operations Manager of St. Joseph County in Indiana. Episode 21 is jammed packed with useful information and a must listen. We touch on several dispatch stories as well as a mention of the Denise Amber Lee Foundation that Ron is a part of. One of the major points in this episode is a standardization of training for 9-1-1 professionals.
For more information on the Denise Amber Lee Foundation please see the link below. As always you can email the show at thejcast@thejabberlog.com.
Denise Amber Lee Foundation | Web | Facebook
Episode topics –
- How each guest was introduced to emergency services
- 9-1-1 standards
- How 9-1-1 is seen as a profession
- 9-1-1 stories
- Odd names such as “Cop Shop”, “Actin’ a Fool” and “Done Fell Out.”
Good morning and happy Friday! This has been an amazing week for me. I had the chance to attend the 2013 NENA conference in Lansing, Michigan for 9-1-1 professionals. I attended some excellent classes and met some great people doing great things. In this episode I had the pleasure of speaking with Dee Ann, assistant director of Tuscola county 9-1-1, an ENP and one of the founding board members of the 911 Wellness Foundation. Also sitting with us for this episode was Jim Marshall with the 911 Wellness Foundation and also the director of the 911 Training Institute.
This is an episode that you do not want to miss. The information in this episode is important for everyone and Jim even gets me with a Jedi Mind Trick by getting me to admit a few things. It definitely felt good to admit those items so thank you Jim and Dee Ann for helping me and those in our field. For more information on the 911 Wellness Foundation or the 911 Training Institute please follow the links below. Also if you would like to get a hold of them through the show or our Facebook fan page you can shoot us an email and we can make contact with them. As always you can email the show at thejcast@thejabberlog.com.
911 Wellness Foundation | Web
911 Training Institute | Web
Episode topics –
- The humor of the work spouse
- Dealing with stress and how it affects your family
- Stress and your health
- EMDR
Good afternoon everyone! I hope you are having an excellent day. I am currently in Lansing, Michigan for the 2013 NENA conference. This episode is the first of a series that will be recorded here. I have been attending classes, meeting new people and for this episode I had the pleasure of speaking to Dee Ann, the assistant director of Tuscola County Central Dispatch. We had an excellent conversation and this is one that you can't afford to miss! As always you can email the show at thejcast@thejabberlog.com and make sure to 'Like' us on Facebook!
Episode topics -
- How Dee Ann got into dispatch
- 9-1-1 calls that have stuck with her
- What an ENP is
Hello everyone! Whitney and I are back with an epic episode 18 of Within the Trenches. It has been about a month or so since Whit and I were together for an episode but we are back to hook you up with another excellent show. This week both Whitney and I have been battling some health issues but my minor cold and Whit's ear were unable to hold us back. On this episode we had the pleasure of interviewing none other than the very popular KMK of Diary of a Mad Dispatcher. KMK shared some awesome stories from her dispatch career including her very first 9-1-1 call and another call from a drunk who called in saying that he had fallen off a cliff but what he didn't realize was that there are no cliffs in the area he was in. Get ready to hear from the Mad Dispatcher herself and make sure to check her out on Facebook and her t-shirt store on etsy.com by searching "The Mad Dispatcher." As always you can email the show at thejcast@thejabberlog.com and 'Like' our new Facebook page! In this episode I said it was just Within the Trenches but it's actually Within the Trenches Podcast. Cheers!
Diary of a Mad Dispatcher | Facebook | etsy.com
Within the Trenches | Facebook
Episode topics -
- The beginning of KMK's dispatch career
- How Diary of a Mad Dispatcher was created
- A time restriction on the release of 9-1-1 tapes
- Social Media and NG911
Hello everyone, I am back this week for episode 17 of Within the Trenches. This is the last of a series of episodes that were recorded at the Mini-C conference in Boca Raton Florida. In this episode I sat down with four of Palm Beach State College 9-1-1 Dispatch Academy's finest. The conversation I had with Lisa, Myrnett, Wayne and Kimberly was excellent and refreshing. Their insight and experience going through the academy brought me back to when I first started. My beginning wasn't as elaborate but it definitely brought me back. Thank you very much for sitting with me and sharing your experience. I have dubbed you the Fearless Four. Good luck on your finals and I know you will do great things.
I want to thank Tom of the Cool Kids of 9-1-1 for inviting Within the Trenches to be part of this and everyone involved in the Mini-C conference and those who were guests on the show. On behalf of Whitney and I, we appreciate it more than you know. If you would like to know more about the Palm Beach State College 9-1-1 Dispatch Academy you can follow the link below. As always you can email the show at thejcast@thejabberlog.com and make sure to like us on Facebook!
Palm Beach State College 9-1-1 Dispatch Academy | Web
Episode topics
- Why each one of them wanted to get into dispatching
- Their experience in the academy
- Calls they have listened to
- The recent Bakersfield California call controversy
- Their message to anyone thinking of getting into dispatching
Good evening folks! I am back again with a new episode of Within the Trenches. This episode is a continuation of the series of episodes that I recorded this past week at the Mini-C conference in Boca Raton Florida. In this episode I had the privilege of speaking with Cheryl who works with Palm Beach County 9-1-1 Management and is a part-time 9-1-1 dispatcher. Cheryl was great to talk to and she finished off the interview with an excellent message for the public. It's something that everyone needs to hear because when you make a 9-1-1 call there is specific information we need so her message is one that is very important.
As always you can email the show at thejcast@thejabberlog.com and make sure to 'Like' us on Facebook!
Episode topics -
- How Cheryl got into dispatch
- How long she's been doing it
- Next Generation 9-1-1
- Memorable call - Home invasion where callers mom was shot and the little girl on the phone was also shot w/Cheryl on the phone
- Message for the public
Good afternoon! This episode of Within the Trenches features Sabrina of West Palm Beach Dispatch Operations. We had an excellent conversation before recording and it was nice because we were able to get to know each other better. After only a few minutes of talking to her I felt as though we knew each other all our lives. This is a must listen episode that everyone can learn from. Make sure to check it out, share and as always, you can email the show at thejcast@thejabberlog.com.
Episode topics -
- How Sabrina got into dispatching
- The interview process
- Line of duty death
- Dispatch education/training
Good evening! Last week was rather busy with my root canal, 22 hour drive to Florida and graduation. I'm very happy to say that my family and I made it through everything with no problems, but last weeks episode had to be postponed. I'm still on vacation in Florida and just yesterday I had the privilege of attending the 4th Annual Mini-C conference in Boca Raton. I was initially invited by Tom of The Cool Kids of 9-1-1. He and I had been talking about promoting each others work and he mentioned this conference. It was promoted on Jabber Log and afterward he said it was too bad that Whitney and I couldn't be there during the conference. Well, it just so happened that I was going to be in Florida so I attended and recorded four great episodes.
This episode features Al, a 12 year volunteer with Boca Raton 9-1-1. He recently turned 95 years old and had much to say about 9-1-1. It was a great conversation!
Episode topics -
- How Al became a volunteer
- The need for more 9-1-1 public education
- The need for more 9-1-1 training for dispatchers
And much more!
As always you can email the show at thejcast@thejabberlog.com and make sure to listen, share and visit The Cool Kids of 9-1-1 for more on the Mini-C!
Hello everyone! Whitney and I are back again this week with episode 13 of Within the Trenches. A few episodes back we spoke with Cheryl of Yakima, Washington and she was not only a dispatcher but she is part of her centers critical incident stress management (CISM) team. It was an interesting and informative show and since it went so well, we wanted to bring this week’s guest on to add to the topic of CISM. This week we spoke with Matt, operations manager of the communications center in Kent County. It's one of our larger areas in western Michigan and he reflected on one of his first emergencies while attending an explorers program as a teenager with a local fire department. He also touched on the importance of CISM and we spoke briefly on a call he helped us out with when we were dealing with a loss of our own.
A big thanks goes out to Kent County for allowing us the opportunity to have Matt on the show and to Matt; thank you for everything you do! It's appreciated more than you know. As always you can email us at thejcast@thejabberlog.com or you can click the black contact button on the left of this page. Thanks and make sure to listen, share and comment!
Good evening everyone! Whitney and I are back with episode 12 of Within the Trenches. We postponed our interview for this week because of some issues I was having with an infected tooth and some minor oral surgery but we pulled through. This weeks episode is a bit longer than the last few but it's definitely worth it. I can tell you that it's amazing and you are really going to dig it! In this episode we share four different 9-1-1 tapes involving the wonders of bees, handcuffs, shrimp fried rice and child discipline.
Whitney and I add to the tapes with our expertise and humor so this is a must listen. We also answer a couple listener questions about why we continue to ask questions after we've been given the initial information and what we do if we take a call with a language barrier. We also touch on The Call, a new movie starring Halle Berry where she plays a 9-1-1 operator. A new flash contest is mentioned and we share an excellent deal from Success Communications, Inc. Their conference called 9114911 is coming up in October and it's something you need to check out. When you register make sure to mention Within the Trenches and the offer within this episode and you will get a sweet deal. As always you can email us at thejcast@thejabberlog.com!
9114911 | Web
Team Coco | Halle Berry on CONAN (The Call)
Good afternoon everyone! Whitney and I are back with episode 11 of Within the Trenches. This week we spoke with Cheryl, a dispatcher and Critical Incident Stress Management, (CISM) team member with SunComm in Yakima, WA. This was an interesting episode because we were battling with the Internet, our friend and foe. We dealt with some issues over Skype and the audio was cutting in and out but after some good editing, you can't even tell that anything messed up. Despite the technical difficulties this episode was excellent and Cheryl shared some great stories with us. We touch on PTSD and below you can follow some links that will take you to the articles we mentioned within the show. On behalf of Whitney and I, we thank you for being so open with us and our audience. Personal stories can be hard to share but helping others learn from it is one of our ultimate goals with this show. If you want to reach Cheryl for all things CISM, please send us an email and we will get you in contact with her.
Coming up next week, Whitney and I will be doing an episode where we will be doing a Q & A from the listeners, playing 9-1-1 calls, discussing different topics and we will be live on Spreaker! Enjoy the show, share it with all you know and as always, you can email us at thejcast@thejabberlog.com.
Hazards of Being A 9-1-1 Dispatcher | Link
Study: 911 Dispatchers Experience PTSD Symptoms Too | Link
Green Cross Academy of Traumatology (GCAT) | Link
Good morning everyone I hope you are having an excellent Saturday. This past Wednesday Whitney and I sat down with two different dispatchers to record episodes 10 and 11. This way we can post one this week and post the next this coming Wednesday. It gives us some time to contact more people and come up with new things to do on the show. We are currently working on topic driven episodes with Whitney and I, answering listener questions and we were recently given the green light from Dispatch Magazine On-Line to utilize their library of 9-1-1 tapes. These new in-house episodes will be live and will give a new element to the show.
This episode features Brody, a 9-1-1 dispatcher out of Harvey County 911 in Newton, Kansas who adds a little flare to the profession by talking to us about some of his tactical dispatch experience. As always you can email us at thejcast@thejabberlog.com and if you want to get your hands on some official Within the Trenches merchandise, you can either hit The Jabber Log Store tab above or follow the link below. Also don't forget to check out The Thin Gold Line on Facebook!
The Jabber Log Store | Web
The Thin Gold Line | Facebook
Good morning! I hope you are ready for a few stories from America’s hat. This week on Within the Trenches, Bobbi of the Royal Canadian Mounted Police (RCMP) joined us for episode 9 over Skype. Her stories and training were not only interesting but if I had started out my dispatching career in her center I might have gone insane. I mean, think about it,
“911 where is your emergency?”
“I have a bear in my yard!”
Or
“An avalanche just slammed down in the area!”
Yeah…that would have been pretty crazy but I’m sure it would have been fun and an experience to take a call like that. The episode was fully balanced with humor, seriousness, and all around AWESOME! As always you can email us at thejcast@thejabberlog.com and we are currently seeking sponsors for the show. We are also seeking more people to participate and we do have an open call event on Facebook so make sure to check that out.
We are looking for people that bleed dispatch and want to share their experience and story with not only us but also all of our listeners. Sell it to us and let us know why you would be a good choice for the show. Whitney and I firmly believe that everyone has a great story to tell and everyone is important but we are looking for those who really want to be on the show. So this is what you need to do if you want to apply to be on the show.
- Join/attend our open call
- Become a fan of Jabber Log on Facebook and send us a message through there with your experience, any memorable stories and why you should be on the show.
- Oh! And please leave a good email address/contact info in case we are unable to reach you through Facebook.
In the end, it’s all about you, the unsung hero’s of emergency services. It’s your story and we want to help tell it. Make sure to listen, share and if you would like to learn more about the RCMP and a new Facebook page that highlights the 9-1-1 dispatchers of Canada, please follow the links below. Without further ado, I present to you the ninth episode of Within the Trenches.
Royal Canadian Mounted Police | Web
Radio Angels Canada | Facebook
Hello everyone! Whitney and I are back with episode 8 for our back to back episodes week of Within the Trenches. In this episode we chat with Dan, Director of Chilton County E9-1-1 in Alabama. Our topic of discussion takes us back to April 27 2011 when a swarm of tornadoes destroyed the surrounding area. Dan has a very extensive background in emergency services so it was very interesting to get his feedback and explanation on certain topics. We even touched on how an area in Montana and the upper peninsula of Michigan suffered a problem when their respective EAS systems were hacked to express and warn of the dangers of a zombie uprising. Can you imagine going through that? This episode was definitely informative and in good fun. For more information on Chilton County E9-1-1 follow the links below and stay tuned for next weeks episode when we chat with Bobbi, a dispatcher with the Royal Canadian Mounted Police.
Chilton County E9-1-1 | Web | Facebook | Twitter
Good evening folks! Whitney and I are back again with 1 of 2 new episodes of Within the Trenches. This week we Skype’d with Joshua of West Bloomfield Township PD in Michigan. The topic of this episode is one of great importance. No dispatcher or anyone out in the field ever wants to hear, “Shots fired. Officer down,” but it’s something that some of us have heard throughout our years of duty. If you’ve ever dealt with this then you know that a debriefing or speaking to your peers will help move on for the most part. Joshua shares a story with us that will pull at the strings of your emotions. Thank you very much for sharing this with us and helping others get through tough times.
Also within this episode a great organization is mentioned. The organization is MI-C.O.P.S., which stands for Michigan Concerns of Police Survivors. According to their official website,
“Reaching out to survivors and co-workers, Michigan Concerns of Police Survivors (MI-C.O.P.S.), an all volunteer organization, is a chapter of Concerns of Police Survivors. We are a 501(c)(3) charitable organization whose sole purpose is to provide support to surviving law enforcement families and co-workers in rebuilding their lives after the traumatic and life-changing experience of losing an officer in the line of duty.”
For more information on this organization please follow the link below. This episode will show you that so much more happens after the call. We build a bond with our brothers and sisters out in the field and we thank you for all you do. For our brothers and sisters answering the call, a salute to you and everyone who has ever dealt with a fallen officer while on duty. On behalf of Whitney and I, we thank Joshua once again for this episode. Godspeed Officer Patrick O’Rourke, your brothers and sisters will take it from here.
MI-C.O.P.S. | Web
Good evening folks! Whitney and I are back with episode 6 of Within the Trenches. This week was a little different for us in the sense that we were pretty slap happy up until the beginning of the show. Crystal and Jen, of Ottawa County Central Dispatch Authority, joined us to tell their story and experience in 9-1-1. All four of us work the night shift and for Whitney and I, we worked from 4:30 p.m. – 4:30 a.m. and 5:00 p.m. – 5:00 a.m. As for Crystal and Jen, they both worked from 7:00 p.m. – 7:00 a.m. so we had a few hours to kill after our shift. As you can tell we are all crazy for staying up but for anyone who works night shift you have to be just a little crazy to do what we do and work the hours we work.
As Whitney and I waited for them to arrive we worked on our mic checks and I wish I would have kept the recording for bloopers because we were so out of it from lack of sleep that we began to sing and display our beatbox abilities. The entire episode was a great experience and getting the chance to meet those from a neighboring dispatch center really helped us understand why they do certain things. One of the funny things we had to find out was why they never use their first name when answering the phone. It made for an ongoing joke and continued the relaxed yet informative feel of the show. Thank you once again to Crystal and Jen for joining us and I hope everyone enjoys this episode. As always you can reach us at thejcast@thejabberlog.com or simply click the contact button on the left of the screen. If you want to learn more about Ottawa County Central Dispatch Authority, follow the link below for their official website. Also, a big shout out goes to Daniel of Nighttime Dispatch Radio. He plays the tunes that keep you awake all night in order to get you through your shift. You can find him at the links below and make sure to ‘Like’ his Facebook page and tell him that Jabber Log sent you.
Ottawa County Central Dispatch Authority | Web
Nighttime Dispatch Radio | Web | Facebook
Good evening folks! It’s about 00:39hrs and I am finally getting the chance to post episode 5. This episode was not only fun but it was extra special. Announcements were made, thank you’s were given and there was a special guest. First off this is an open invitation for any emergency services dispatcher in any state or country that would like to take part in this show. On behalf of my new co-host Whitney and I, we would love for you to be a guest. This show is all about you and your story. It doubles as a form of public education but really, this is a way for you to express what 9-1-1 means to you and so that you can share your experience on this unique job.
This week on Within the Trenches, a special guest dropped in. That guest was WZZM 13′s own Angela Cunningham. She dropped in to do a story on Within the Trenches and even sat in on episode 5. We touched on how the show is evolving, funny and odd moments during 9-1-1 calls and how some people need to drive a little slower when driving in snow. We also touched on the fact that we were bridging the gap between dispatch and the media. On top of that there was also the announcement that after the giveaway the official t-shirts for Within the Trenches would be up for sale. This episode turned out great so check it out! If you haven’t already make sure to get qualified for the Jabber Log & Threadsy t-shirt giveaway! As always you can email any suggestions, requests or if you want to be on the show to thejcast@thejabberlog.com.
Good evening folks! Within the Trenches is back with episode 4 and boy have we picked up some steam since the beginning. This week I had the chance to sit down with Barry County, an Emergency Medical Dispatcher (PSAP) & AeroMedical Service Controller from Dublin, Ireland. Yes, you read that right. Barry had some excellent stories that I’m sure you will enjoy and we talked about how I was confused in the beginning with his name. I originally received a message from him on his interest in the show and being a guest. I thought he was…well I’ll save it for you to hear because it’s quite funny and I don’t want to ruin it. We touched on how social media has put major incidents in the hands of the media in seconds due to everyone having a smartphone and how the agency he works at is working on something to stop people from listening to their radio channels.
This episode is a must listen and if you didn’t already know, we have partnered up with Threadsy for a t-shirt giveaway. Check out our site for details or head over to our Facebook page. A big thanks goes out to Mark Fletcher of Avaya/E911 Talk Podcast and Spyder Harrison of SiriusXM Hits 1 for doing the intro and outro of the show. I appreciate it more than you know and as always you can email me your suggestions or if you want to be on the show at thejcast@thejabberlog.com.
Good afternoon folks! I hope everyone is having a great day. This week on Within the Trenches I sat down with Trista of Allegan County Central Dispatch to tell her story. We talked about how she got into the profession of emergency services as well as how callers can screw up her name. We touched on the many questions we ask and how the night shift of 1 a.m. to 5 a.m. can bring horror over the radio. “SHOTS FIRED” is something we never want to hear yelled over the radio but it comes with the job. We describe two incidents that occurred and how we felt during those calls. This is a must listen and make sure to comment. For up to date information on new episodes and more from Within the Trenches, please ‘Like’ Jabber Log on Facebook. You can also subscribe to the show on iTunes or stream it 24/7 on Stitcher. As always if you have any questions or if you would like to be on the show, you can email me at thejcast@thejabberlog.com. Cheers!
http://www.thejabberlog.com/2013/01/16/within-the-trenches-episode-3/
Good afternoon everyone! The past couple days have been a whirlwind. I mean this in the greatest way possible too! Within the Trenches was the basis of my Kickstarter project and yesterday, with 38 hours to spare on the campaign, the project was fully funded. That’s right folks, the project was funded and has surpassed its goal. It happened almost overnight and I can’t tell you how happy I am. Support came out of the woodwork and once it was said and done I jumped for joy, literally. I threw my arms up and yelled, “Woo hoo!” My 16 month old daughter Lola threw her arms up and squealed in excitement.
The outpour of support showed me that this is going to be an important show. It’s something that people want to hear and I am going to do everything in my power to make that possible. Your support for this project gives me a giant leap toward the overall goal. For those who are unaware, the project of Within the Trenches is based on the experience of being a 9-1-1 dispatcher. This will be done in the format of a podcast and it will highlight those that do the job and tell their story. It’s time to recognize the first “first responders” and that’s what I intend to do. Thank you so much to everyone who pledged and believed in this project. For those who pledged for rewards, those will be taken care of in the weeks to come. Please look out for an email from me soon. So, without further ado, I present to you the second episode of Within the Trenches. May you learn a lot from us; the Unsung Hero’s of emergency services.
Good evening folks! I am very happy to announce that the first episode of Within the Trenches went live today. My good friend Whitney joined me and I have to say that it went great. For those who don’t know what Within the Trenches is, this is a podcast version of a segment with the same name on Jabber Log that revolves around 9-1-1 dispatch. I started writing about my experience about a year ago and it was meant to be interesting and educational for the readers, as well as therapeutic for myself. The posts have done great on my blog and I wanted to take it a step further by creating a podcast based on the stories of 9-1-1 dispatchers.
I recently launched a Kickstarter project for this podcast idea in order to raise $1,500 to buy the equipment needed to make this a four person show. As of right now I have 8 days left in the campaign and $330. This first episode is a taste of what this show is all about and it is my hope that I can still make my goal. I will provide the link below to the Kickstarter page where you can pledge and depending on how much you pledge, you can get a reward as well. Right now the majority of the pledges are going for $25 and that can get you an official Within the Trenches t-shirt, a thank you on the sponsor page and a mention in one of the upcoming episodes of the show. I hope you will enjoy this first episode and there is a lot more to come. Thanks again to Whitney and everyone who has pledged to help bring the project closer to it’s goal.