SpaceHEX: Recent Episodes
Ben Whitter
Join Ben Whitter and explore the human 'experience' at work with insights, ideas, and inspiration to help leaders and companies deliver exceptional business and human outcomes.
www.hexorganization.com
Rob Baker talks to Ben Whitter about personalizing experiences at work. Rob has recently published a book on the topic and the discussion covers a range of themes around why organizations should be making personalization a key part of their employee experiences strategies to drive successful business (and human) outcomes. This includes coverage of the benefits and also related elements like job crafting and research into this hugely exciting area of EX. Want to co-create an incredible employee experience? Let's get personal.
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Mert Bay, Head of Global Marketing Data Science at Uber, joins us to discuss a topic that is increasingly finding its way into leading HR and employee experience teams around the world. We take a look at how we can use data science to develop the right services, products, and experiences for consumers and employees. This is an intriguing and insightful overview of data science, how to build teams and mandates around it, and how to act on the data we generate to deliver strong business outcomes. We also get an exclusive look at the award-winning data science team at Uber and how one of the world's most iconic brands is leveraging data to grow its business globally.
For more information, please visit: www.hexorganization.com
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Ben Whitter discusses a key concept within his Holistic Employee Experience (HEX) model, the Truth; A company's unique purpose, mission, and values. The Truth is incredibly important and how businesses install it into the employee experience is even more important if they wish to build a connected, unified, and effective workforce. This is not HR's issue alone. This is a critical and collective business issue. Do you have a trusted workforce within a trusted company? If not, there could be a serious deficiency of Truth, and it's wise to start solving that problem right now.
For more information, join us at www.hexorganization.com The next HEX Practitioner start date is 27th July 2020.
*A special one-year anniversary event to celebrate the worldwide publication of* Employee Experience takes place on 3rd August 2020. Get the details by emailing: hello@worldeeinstitute.com****
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Wendy Woolfork MBA, PHR, SHRM-CP, a career HR leader, joins us to discuss some major challenges for the HR establishment in the USA. The role of HR and its leadership during COVID-19 and in the fight for social justice has been heavily critiqued recently. Why is HR under fire and how can the profession strengthen its role during a crisis?
Highlights
- The role of HR professionals, Government, and professional bodies, specifically the US-based Society of Human Resource Management (SHRM), in fighting social justices and leading through crisis
- Why more HR outliers are needed rather than traditional status quo HR professionals
- How the HR landscape and the HR profession is changing, and what it means for practitioners
- The role of purpose within business and HR roles
- The real opportunity for HR to play a powerful leadership role in society and within our companies
- Practical steps to infuse purpose into HR work
You can connect with Wendy on LinkedIn: linkedin.com/in/wendywoolfork
For more information about SpaceHEX, please visit: www.hexorganization.com
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Harry Whitter, an expert analyst on the 'experience' of Schools, joins Ben Whitter in the SpaceHEX studio for a special episode to discuss the lockdown experience, his thoughts on the future of Schooling, and advice for people returning to School.
COVID-19 has disrupted just about everything within the human experience. It's becoming even more important to reflect on the systems we design and how they serve humanity. Education is one such system. With the entire population experiencing education in a different way, will COVID-19 prove to be the catalyst for a wider debate about how home, School, and work can converge to create richer and deeper outcomes for future generations? It's all very interesting and we are delighted to host an expert on the topic. Enjoy!
This episode is sponsored by HEX Organization. We're helping companies and colleagues worldwide to accelerate their growth and development within the holistic, human-centred, and experience-driven economy. Find out more: www.hexorganization.com
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Professor Gary David and Adam Gamwell PhD are social scientists. With backgrounds in ethnography and anthropology, they have a unique take on the social movements sweeping the world. They join Ben Whitter to explore the current tensions in society and within organisations through the lens of employee experience. The episode delves more deeply into how companies and colleagues are navigating complex social issues, how they relate to the employee experience, and why co-creation is becoming even more important in delivering successful business and brand outcomes. Highlights
From 'moments' to 'movements' - exploring sustainable social change How are companies leading social issues and do they mean what they say? Authenticity and Truth within company policies and the employee experience How we can leverage co-creation at an even deeper level to create better outcomes for people and companies Backing up social media campaigns with real and tangible practices to affect positive societal change Moving companies and communities from 'us and them' to 'we' Do we need a Chief Relationship Officer? Coverage of social movements and the anthropological steps that are required to humanise and create connections between people Human-centred design, empathy, and listening - fundamental building blocks for companies Facilitating points of connection between people inside companies to increase understanding and collaboration Culture: it happens anyway, but it's an act and a choice to create a company's culture
You can catch-up again with Gary and Adam at: www.experiencexdesign.com This podcast is sponsored by HEX Organization. We're helping companies and colleagues worldwide to accelerate their growth and development within the holistic, human-centred, and experience-driven economy. Find out more: www.hexorganization.com
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Joseph Healy, Co-CEO of Judo Bank, joins Ben Whitter to explore the journey to unicorn status ($1 billion valuation achieved in May 2020) for this revolutionary and purposeful Australian challenger bank. From redefining the way business gets done to taking on the big banks, Judo Bank is putting trust, relationships, and people at the very core of its business and growth strategy.
In this in-depth discussion with Ben Whitter, Joseph discusses the bank's remarkable and rapid progress and some of the key themes that have been integral to its early success.
Highlights
- Understand the build-up, context, and circumstances that led to Judo Bank's creation
- The factors that are now shaping the global economy and why Judo Bank was formed to serve the SME backbone of Australian business
- How values have played a critical role in shaping Judo Bank's champion team
- The underpinning and uncompromising philosophy that is propelling the business forward
- Discover the key factors in the success of its innovative Co-CEO leadership model
- How Judo Bank attracts talent and develops people to thrive within the cultural context of a challenger bank
- and much more!
You can find out more about Judo Bank by visiting: https://www.judo.bank
This podcast is sponsored by HEX Organization. We're helping companies and colleagues worldwide to accelerate their growth and development within the holistic, human-centred, and experience-driven economy. Find out more: www.hexorganization.com
Send in a voice message: https://anchor.fm/hex-organization/message
Francesca Gino, Harvard Business School Professor, and Author of Rebel Talent, joins us to discuss how COVID-19 is impacting the world of work, how the Rebel Talent within our organizations should be embraced, and why we need to really make the most of the COVID-19 crisis to re-shape organizations. Also covered within this session is how Ferrari supported its workforce to safely return to work, employee experience lessons from a Pirate ship, and the important questions that all managers should be asking themselves right now. Enjoy the Experience.
You can connect with Francesca's work, books, and research at: www.francescagino.com
For more information on SpaceHEX visit: www.hexorganization.com
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Discussing the connection between the customer and employee experience to drive incredible business results. Joining us is Robert Pender, a CX and Holistic Employee Experience (HEX) Practitioner who has forged a career as a director for businesses across multiple contexts and countries. Robert led a team that generated upwards of $1 billion in revenues. How did CX & EX come together to deliver these outcomes? What can we learn from Robert's journey of development from CX to EX? We also discuss 'The Truth' and why it matters now more than ever before within business and life.
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What does the dream experience in work actually look and feel like? This episode is inspired by James Collier, Co-Founder of one of the UK's fastest growing brands, Huel. This is a company that doesn't tolerate 'Dckheads" and where 'Brand is Fcking important'. James helps me introduce the episode with what we can call a very impressive return on experience. In doing so, he nicely sums up what we're all trying to achieve when thinking about building exceptional experiences in work and exceptional companies.
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This episode features guidance on how leaders, practitioners, and businesses can respond positively to the COVID-19 crisis. Is it possible to deliver a positive employee experience during a crisis? Ben Whitter shares insights from his research and work with leaders across the economy.
- What are HR/EX leaders doing?
- Where are EX leaders focusing their efforts?
- Introduces and shares how we can leverage the holistic employee experience (HEX) to support people at this time
- What are the critical elements of the employee experience that we need to prioritise?
www.hexorganization.com
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In this episode, the 'exit' experience is in focus. Making lay-offs is tough, but why do companies continue to make the experience even more difficult for people? We explore a different way to approach this scenario to deliver a positive experience. Yes, a positive experience is possible even when colleagues are required to, contractually, leave the business, but:
- Do employees ever really leave a business anyway?
- How can companies better manage lay-offs and redundancies?
- Is it possible that this is merely a transitional experience into a stronger relationship?
www.hexorganization.com
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