Bringing Design Closer with Gerry Scullion: Recent Episodes
This is HCD - Human Centered Design Podcast
Bringing Design into organisations is hardly ever straight forward. It comes with its own unique set of problems.
We discuss with thought leaders around the world, what has worked for them in enabling a design revolution to occur.
Within our podcast, we specifically ask how might Design improve social and civic outcomes. We shine a light on Design in local council and Governments.
Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey. The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most incredible restaurant. The reason why I thought he was joking was, I’ve watched those documentaries on how demanding these types of restaurants can be - and I knew Florian was already super busy with his User Centered Strategy business, Nurenberg Festival etc The next day, at the event, Etz provided all the food. The food was extremely special but that wasn’t the bit that I was most interested in. I was interested in the journey that Florian and his co-founder went on to get to this point. I mentioned that I had walked around the office space, well this is the same space that Markus and Adam use for their amazing This is Service Design Doing workshops from time to time. But it’s also the same space that Florian used to test the prototype for the restaurant - where was the line of visibility, the line of interaction. I wanted to drill a little deeper into these areas and learn more about that journey, what worked, what didn’t work. So if you’re looking for an awesome example of a world-class business that utilises service design methods - look no further.
https://etzrestaurant.com/
https://www.linkedin.com/in/florian-bailey-b301512
This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers
Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping
Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers
Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials
Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals
Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials
Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron
Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2
Descript powers out production https://www.descript.com/?lmref=eXj7zA
CastUp edits our shows http://app.usecastup.com/podcaster-school
I prepare notes with Speechify https://share.speechify.com/mzuLDOo
All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices
Earlier this year, I read an article by one of my heroes, The Edge of U2 in The Guardian. The first item in his list of culture highlights, was the book of todays podcast guest, Neil Theise. Like me, The Edge managed to get an early copy of the book from Neil’s awesome publicist in New York, Nicole Dewey and he too joined the fan club for Notes on Complexity. I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers. This conversation is one that I will look back on an cherish, but also cringe at times, as I ask some pretty naive questions. My goal here with many of the podcasts, is sometimes to ask the questions that hopefully can open up channels for many, so as you can probably tell by this stage, I’m not afraid of asking for the sake of clarity. If you can, get your hands on this book. It’s stunning. It’s carefully created and really has opened my mind to new worlds that I am excited to continue to explore.
https://www.neiltheiseofficial.com/
https://www.spiegelandgrau.com/notes-on-complexity
https://www.linkedin.com/in/neil-theise-63087330/
This is HCD Links
Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers
Video Courses Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping
Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers
Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials
Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals
Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials
Become a Patron (Ad-Free Stream) https://www.thisishcd.com/become-a-patron
Join our newsletter https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Free email guides 7 Days of Awesome Journey Map Tips: https://www.thisishcd.com/landing/7-day-killer-journey-mapping-tips Our partner links Webflow is our web partner https://webflow.grsm.io/o6ox60tdryl2
Descript powers out production https://www.descript.com/?lmref=eXj7zA
CastUp edits our shows http://app.usecastup.com/podcaster-school
I prepare notes with Speechify https://share.speechify.com/mzuLDOo
All music on this podcast is from our pro level Artist account - and we love them for it! https://artlist.io/Gerry-292475 Learn more about your ad choices. Visit megaphone.fm/adchoices
Save 30% on Visualisation for Change-Makers course
Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps.
Even if you don’t review, you can go one better by telling people you work with about the podcast.
We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more.
In this episode I speak with Marc Fonteijn of the Service Design Show. I appeared many years ago on Marc’s own show and we have been chatting ever since. I caught up with Marc to hear about what he’s been working on, and also about selling service design. We even do a fun role-playing activity where I get to play the boss or decision maker in a business. It’s a good one.
I think you’re going to enjoy it!Here are some of the links from the show;
servicedesignshow.com
servicedesignshow.com/circle
youtube.com/servicedesignshow
anchor.fm/servicedesignshow
servicedesignjobs.com
See omnystudio.com/listener for privacy information.
APAC - Trauma Informed Design Essentials with Rachael Dietkus happens September 7 (Australian time)
In this episode I speak with June Holley, from NetworkWeaver.com - June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers.
I think you’re going to enjoy it!
- https://www.networkweaver.com
- June Holley on Twitter
- Email June Holley [juneholley@gmail.com]
- Visit This is HCD to listen, learn and read transcripts
See omnystudio.com/listener for privacy information.
NEW: Support This is HCD by taking one of our courses https://www.thisishcd.com/courses
Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.
In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states. For anyone that follows me on Twitter, they might have seen a thread a number of weeks ago where I spoke about back pain. Late last year, I woke with pain in my left hand side of my back, and contributed it to being a Dad, lifting little people, being out of shape, sitting down for larger periods of time etc. I went to my physio and had several sessions before Christmas and to little or no state change. Christmas was sore. I was more grumpy than usual and entered January and had a private MRI scan. That in itself was an interesting experience, and one for another episode, but my GP called me and said “one of your discs is protruding” and possibly on a nerve. I was shocked. I’d heard about herniated discs but now I had one! I actually got stiffer after for a few weeks.
Was this what my life was going to be like? Is this what middle age feels like? Sheesh - if it is, then this isn’t much fun.
Then I Tweeted.
What came back was a lot of support and advice. Emma Blomkamp, read something in a newsletter by Kai Brach several months prior and tagged Kai, and Kai mentioned a doctor called Dr John Sarno in the States. He encouraged me to Google and watch some stuff. Sarno’s work states that many people have herniated discs but what is the cause for lots of back pain is stress and hidden life traumas. I was instantly skeptical. But I spent 2 hours that night watching lectures of Sarno’s in NYU on YouTube. I was shocked. Last year was brutal. Running a business and balancing everything has been hard on me and hard on my own mental health. Maybe, just maybe there was something in this.
Then Michael tweeted to me. He’s created an awesome documentary called All the Rage several years ago and I bought it on iTunes and watched it. It explores the relationship between the mind and the body. Sarno encourages people to try exercise and ‘watch’ for the stressors. I did exactly this. I cut the grass. I went for a short walk with the kids. I gave them a piggy back and to my surprise, nothing.
Was this in my head?
In this episode, I speak with Michael about working directly with Dr Sarno in the creation of the documentary and explore deeper about the background to Michaels own journey - something that under pinned the narrative of the documentary.
This is a brilliant episode and one for all - even if you don’t suffer back pain. You will find this fascinating.
Let’s go... https://alltheragedoc.com Michael on Twitter: https://twitter.com/mgalinsk https://www.instagram.com/rumurpix Twitter Gerry https://www.twitter.com/gerrycircus Twitter This is HCD https://www.twitter.com/thisishcd
See omnystudio.com/listener for privacy information.
Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.
In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium. We speak about the evolution of service design internally, the pitfalls and the pieces that worked for Emely. We chat about life after Proximus and where to next - and how they are applying a service design approach to their own life and career.
It’s a fun episode and think you’ll enjoy it! https://www.linkedin.com/in/emelybuyck/
See omnystudio.com/listener for privacy information.
Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
This is HCD is almost 5-years old and we just passed 200 episodes on Apple Podcasts. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.
In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia. I’ve been connecting with Michelle for a number of months about all things strategic design. ANZ were my bank of choice in Australia, not out of a deep loyalty or anything - they weren’t the most innovative of banks for a very long time, but in September 2017 they made a big ballsy statement I felt. They hired Opher Yom Tov, a Chief Design Officer for the bank and also other key hires include the brilliant, Michelle Walter.
In this episode we speak about length around the growth of design internally, what worked, what didn’t and how to take the business on the journey. They currently sit at 200+ designers. How do they hire? Is it purely a skills acquisition or are they hiring for purpose?
This episode is a peek behind the curtain of an organisation who went from a Stage 2 in the design maturity ladder where design was used as styling all the way through to where now, according to Michelle, it’s used to inform strategy - stage 4.
Michelle is truly awesome and I know you will love them - let’s get into it... Connect with Michelle on LinkedIn - https://www.linkedin.com/in/mbwalter/?originalSubdomain=au Follow us on Twitter / https://www.twitter.com/thisishcd Join our Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
See omnystudio.com/listener for privacy information.
Today on the show we have Laura Yarrow, Head of Design and Her Majesty’s Land Registry in the UK.
In this episode we chat about design agitation and enabling change within organisations. Laura recently shared a fantastic thread on twitter about many of the common designer statements that we probably all have heard a thousand times “no one is listening to me”.
We chat about the challenges that many designers have - and how Laura approaches many of these problems in her role within Government.
It’s a good one - let’s just straight in...
Read the twitter thread that inspired this episode; https://twitter.com/laura_yarrow/status/1487369386981736450
See omnystudio.com/listener for privacy information.
This episode is brought to you by our incredible friends at Shopify.
Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.
Today on the show we have Emma Blomkamp - a facilitator researcher and strategic designer based in Melbourne and leader within the co-design space. In this episode we speak about Emma’s past and how they go into Co-Design and Design generally.
We speak about the evolution of Design and where Co-Design sits now and what that looks like potentially in the future.
Let’s jump in. https://www.emmablomkamp.com
See omnystudio.com/listener for privacy information.
Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.
Today on the show we have Sasja Nieukerk-Chomos - President of Dynamic Achievement based in Canada. I recently stumbled on Sasja profile on LinkedIn after reading a remarkable post about her father, Nick. In this episode we hear more about Nick’s story and the impact it had on Sasja’s life.
We speak about Leadership and learn more about toxicity within organisations, how we manage this from an executive perspective but also from someone who might find themselves working alongside people who play roles in compounding the behaviours associated to toxicity.
It’s a brilliant conversation - and know you will love it...
www.dynamicachievement.com https://www.linkedin.com/in/sasjachomos/
See omnystudio.com/listener for privacy information.
Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.
Today on the show we have Brigette Metzler, Research Ops Lead at Australian Department of Agriculture, Water and Environment. Brigette is Co-Chair of the ResearchOps community and is based in one of my favourite places on earth, Tasmania.
We cover off some of the 8-pillars of Research Operations in this episode, and talk openly about the challenges that Brigette faced when setting up the architecture for Research to blossom inside the Department of Agriculture, Water and Environment. We speak about measurements of success, and also the challenges that are faced when presenting it to the organisation - although in Brigettes case, the maturity and desire already existing.
We speak about Brigette’s recent neurodiverse diagnosis, and her journey to get to that point. I was curious to tap more into this and we cover off some interesting areas of symmetry whilst doing it.
Before we jump in. Brigette wanted to mention the Research Ops conference that is happening on Jun 8 in New York and also remote. I will throw a link for this into the show notes, but it’s definitely something to get behind if you interested in the whole area of Research Ops.
Let’s get into it.. ReOpsConf2022 https://www.linkedin.com/in/brigette-metzler-874b6878/ https://www.brigette.info
See omnystudio.com/listener for privacy information.
Note: Shopify is a sponsor of This is HCD. This conversation was unscripted and relatively unedited but we wanted to flag this to our listeners.
Next month, marks This is HCD’s 5th anniversary. If you’ve found this network useful to you over the last 5-years, and want to help me and the team at This is HCD you can do two things. If you haven’t already done it, sign up to our newsletter on This is HCD, where you get fortnightly content about all that is going on in the world of This is HCD. Also if you LOVE what we do, leave a rating for the podcast - this helps us out enormously and helps others find the podcast too. Where? Well, anywhere but leaving it on Apple Podcasts or Google Podcasts are probably two of the most important channels for us.
In this episode i speak with Lola Oyelayo-Pearson from Shopify. Lola of a Director of UX, Money and we chat about what this actually means.
We speak about the mission at Shopify to remain independent, and supporting entrepreneurship globally by making it easier to sell and creating a support network for their merchants. What really interested me, was the points about how Shopify makes money, and also not they share the risk in opening up available funds to enable businesses to succeed. That's a huge statement right there - and I can't think of many businesses who can walk the walk - many as you know talk the talk very well.
We chat about what money means - and it's not just a system to enable a transactional relationship - it's visceral. It's real. It can empower. It can destroy. I was keen to hear their thoughts on how the western driven perspective of money could translate to markets in say, Africa and what that might look like.
Lola rocks and I know you'll enjoy the chat. shopify.com/careers/ux ux.shopify.com
See omnystudio.com/listener for privacy information.
Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
It’s the start of 2022 and want to ask a favour before we jump in. If you haven’t already done it, sign up to our newsletter on This is HCD, where you get fortnightly content about all that is going on in the world of This is HCD. Also if you LOVE what we do, leave a rating for the podcast - this helps us out enormously and helps others find the podcast too.
My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, transformational design and innovation training for teams and organisations for people within the Design and change-making space.
In this episode I speak with one of my colleagues at This is Doing, Markus Edgar Hormess. Markus’s name is one that many within the service design world will no doubt be familiar with, but nevertheless let me tell you a little bit about my guest today.
Markus is based in Germany, is a trained physicist and partner at WorkPlayExperience. I look to Markus for many things within design, but I to his deep rooted passion with prototyping of services and just prototyping in general. The bits can so easily be trivialised or assumed are the moments that are missed and we chat at length about how to encourage prototyping generally within your organisation. We speak more around Play and what this means. What does the opposite of playfulness look like within organisations and again, how can we move the dial to become more likely to lean into the prototyping mindset.
Let’s jump into it! Doing Design Festival V3 https://www.thisisdoing.com/the-doing-design-festival Connect with Markus https://www.linkedin.com/in/markushormess/?originalSubdomain=de Work Play Experience http://www.workplayexperience.com/ Train with Markus https://www.thisisdoing.com/team/markus-edgar-hormess
See omnystudio.com/listener for privacy information.
Doing Design Festival V3 'Better Together' - February 11 2022. Tickets: https://www.thisisdoing.com/the-doing-design-festival
Today on the show we have Renee Abrecht Mallinger - a Lead Design Researcher at one of my favourite design studios Global Good Studio of Chicago. We chat about the intersectionality of Renees’ previous career as a middle school and high school teacher and now as Design Researcher, primarily focussed on governmental and societal work. What pieces has Renee felt set them up for success whilst working in complexity on a day to day basis.
What came out in the conversation was the formal education that Renee received as a teacher, has better prepared her for handling potentially trauma inducing situations whilst researching - something many (if any) design educators cover - psychological safety.
It’s a good one - let’s jump into it! https://www.linkedin.com/in/reneelynn/ https://greatergoodstudio.com
See omnystudio.com/listener for privacy information.
Doing Design Festival V3 'Better Together' - February 11 2022. Tickets: https://www.thisisdoing.com/the-doing-design-festival
Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space.
You are in for a treat today folks - I caught up with the one and only, Joe Macleod - an all round great thinker and leader in the space of designing end experiences. Based in Stockholm now, Joe’s just released his second book titled ‘Endineering’ which focusses on the HOW to design these incredibly important experiences for both businesses and the planet.
Joe’s first book titled ‘Ends’ was released a number of years ago and really focussed on the understanding of the why these systems have not been put in place.
In this conversation we flick between both mindsets, but in the spirit of Christmas that is fast approaching, we speak about Past, Present and Future - what the behaviours are and problems that have been left behind by our ancestors and elder family members. We speak about the Present, where we are at and should be doing both at a societal level but also from a change-maker perspective.
The future may seem like a far away place, but it’s not.
Joe’s a remarkable thinker and highly encourage you to purchase his books - and support his work.
Let’s jump straight into the episode
Links
AndEnd - https://www.andend.co/https://www.andend.co/endineeringbook Endineering Book - https://www.amazon.com/dp/9163947838/ Ends Book - https://www.amazon.com/dp/9163936445/
LinkedIn https://www.linkedin.com/in/josephmacleod/https://www.linkedin.com/company/andend/ Twitter@mrmacleod @andend_co Instagram@mrmacleod@andend.co
See omnystudio.com/listener for privacy information.
Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
In this episode I speak with Moodi Mahmoudi of Next, a business centred around helping organisations create frameworks for design and innovation within their businesses - we speak about the automation of the role of Designer and what this looks like - and I challenge Moodi about the risks associated with this. Is this something we strive for?
Moodi explains this isn’t the intention, but it’s removing the mundane elements, and creating experiences that enable designers and innovators to focus more on the craft of DOING their work. We speak about the hyper addiction of orgs striving for more growth - and if this is the driver behind the business -
We also cover off the frameworks inside their system that allows others to tap into it - frameworks of Circular Economys by Ellen MacArthur Foundation and also This is Service Design Doing by my colleagues at ThisisDoing.com
I thoroughly enjoyed this conversation and hope you do too!
It’s a biggy - let’s jump into it - https://app.nextapp.co/signup?utm_campaign=next-hcd https://www.nextapp.co/ Free event with Marc Stickdorn and Moodi Mahmoudi worth attending: https://us02web.zoom.us/webinar/register/4216342274295/WN_o1jqr4EgRa6sAjSDzlHLhg
See omnystudio.com/listener for privacy information.
Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
In this episode I speak with the brilliant, George Aye - Co-Founder of Great Good Studio in Chicago - a Design Firm dedicated to the social sector. George has had an expansive career to date, working in many complex social issues globally - He’s adjunct professor at the School of the Art Institute in Chicago.
We speak about Human-Centered-ness in this podcast. Just what do we mean when we say HCD and we discuss the problems it faces when being applied - what is causing the term to lose its power and the role education and large consultancies play.
We talk about what often gets missed when HCD work is undertaken, and also cover off the criteria for taking on projects at Greater Good Studio - and the role power plays in that selection process.
Let’s jump into it -
Social Change Database https://medium.com/greater-good-studio/social-change-by-design-database-v2-d9b044f77491 If you'd like to chat with a cofounder of Greater Good Studio? here: https://greatergoodstudio.com/contact/ George on Twitter: https://twitter.com/georgeaye
See omnystudio.com/listener for privacy information.
Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
In this episode we welcome Randal Plunkett who is also Lord Dunsany of Dunsany land in Meath, an area 50 miles north west of Dublin City in Ireland. Randal’s family are deeply entrenched in my upbringing - as a great great great great great great uncle of Randals was Oliver Plunkett, who was brutally murdered by Oliver Cromwell in 1681 and who’s head is still on display in the town where I grew up, Drogheda. Randal is one of the last blood lines of Oliver Plunkett - so it’s been fantastic to connect and hear stories about his up bringing.
I recently spotted an interview with Randal in The Guardian newspaper in the UK where he was interviewed about one of the largest Rewilding projects that I had heard of - which is part of his 1700 acre estate.
In the conversation we speak about what led Randal to take the leap into Rewilding, how it was perceived amongst his family and community and mostly importantly, what happened to the land as the years went by. We speak about the darker side of life as a Lord, who is responsible for not only maintaining an estate - but protecting it for future generations both from environmental damage and decay but also from human damage of the land and hunters who come to prey on the animals who have returned to the Dunsany Estate and Reserve.
It’s a good one - let’s jump in... Dunsany Nature Reserve https://www.facebook.com/dunsanynaturereserve-10511170787794 Randal Instagram https://www.instagram.com/randal_plunkett Dunsany Nature Reserve Instagram https://www.instagram.com/dunsanynaturereserve/ Twitter https://twitter.com/RandalPlunkett Trailer https://www.youtube.com/watch?v=H9hbXEoGZw8&t=8s Watch The Green Sea on Youtube https://www.youtube.com/watch?v=BNg3ISYG5Jk&t=3899s Watch it on Google Play https://play.google.com/store/movies/details/The_Green_Sea?id=Tl-gd0TBoNs.P&hl=en≷=US
See omnystudio.com/listener for privacy information.
Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
In this episode we welcome Eva Penzeymoog back onto the show. For long time listeners you might remember Eva’s episode in July 2019 about Designing Against Domestic Violence. Since then, Eva’s been buy working through the pandemic, and complete her first book ‘Design for Safety’ on A Book Apart.
This episode may be trigger for some people, so if you are a survivor of domestic violence, or have suffered trauma - I wanted to let you know that we cover off topics such as gaslighting, domestic violence and abuse throughout this episode.
Let’s jump into the episode... https://abookapart.com/products/design-for-safety https://evapenzeymoog.com https://www.linkedin.com/in/evapenzeymoog/
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Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, transformational design and innovation training for teams and organisations for people within the Design and change-making space.
Today on the show we have the wonderful Iria Lopez, a UK based service designer. I recently stumbled upon Iria’s work on LinkedIn where she was running a workshop. What struck me was the theme - Designing for loneliness. We speak about the importance of gaining greater context of why people congregate and attend extra-curricular events such as Design meet-ups etc. and that is of human-connection. The importance of being seen, and being heard and part of something. We chat about what we can do as change-makers to be more aware of this context and include it in our facilitation sessions that many of us do quite regularly - and that is to make space for it. https://www.linkedin.com/in/iria-lopez-51b1975/
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Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space.
Today on the show we have the wonderful Tomer Sharon, author and creator of some fantastic books and frameworks that I was excited to connect with recently. Tomer is Co Founder and Chief Experience Officer for Any-Where an exciting start-up that is focussed on the future of remote working.
In this episode we chat more around Measuring Happiness - what this is really in the context of experiences and if it’s an important metric to focus on. We drill into how Tomer does it and uses it in his own business and chat about all things experience design
It’s a good 'un - let’s jump right in!
Links from this episode Measuring User Happiness (pdf+videos): gum.co/measuring-happiness Validating product ideas through lean user research (my book): https://rosenfeldmedia.com/books/lean-user-research/ Breaking into user research (a crash video course): gum.co/breaking
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In this episode I speak with Georgie Smallwood, CPO at Tier Mobility in Germany (moped, scooters). We chat about the mission and purpose behind Tier and how it works with local councils to offer e-mobility to citizens across Europe. We chat about the service model that sits behind the business, and go deep into details of battery disposal, sustainability, energy usage etc.
There’s a big announcement towards the end of the episode, something Georgie and myself are really excited to announce together! So be sure to stick around till the end of the episode
Lets jump in.. tinyurl.com/auxiliaglobal https://www.tier.app https://www.linkedin.com/in/georginasmallwood
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Learn how to 'Design Services' with a world-class service design team! 12 week - Part time - Project based training. Starts September 2021.
https://www.thisisdoing.com/designing-services-3-month-part-time-service-design-course
Hello and welcome to another episode of Bringing Design Closer!
My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space.
Today on the show we have Belina Raffy, an incredible facilitator and founder of Sustainable Stand Up a brilliant organisation that works with organisations to use humour to approach complex topics. Belina has a background in improvisation and stand up, so it’s probably no coincidence that this conversation has a lot of laughter in it, and is free-flowing and natural in it’s approach.
Let’s get into it! Train with Belina / https://www.sustainablestandup.com/#courses Belina on LinkedIn / https://www.linkedin.com/in/belina-raffy/
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Hey folks, welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling sometimes complex societal issues. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. We also have our new Doing Design Festival series now, with the next event on June 18 with the theme ‘Doing Design Online’ with some of the TiD talking about loads of related its. More info see doingdesignfestival.com
Before we jump into this episode, I wanted to alert listeners that this episode may contain content that is triggering to some people. In it we discuss sexual abuse and working with Design alongside issues of trauma.
Today on the show we have Rachael Dietkus a phenomenal person and advocate for trauma led approaches in design.
First and foremost, Rachael is a social worker, based 2-hours south of Chicago in Urbana Champaign in Illinois. We speak in depth about trauma as a societal problem, that is owned by all. We go into the details around working in this space and the affects it can have on change-makers, and how we, as designer and change makers are very much exposed to this reality. How might we protect Designers from likely vicarious traumas in this space? How can we prepare the next wave of change-makers to be ready? We speak about what Designers need to be aware of when approaching some of the most sensitive subjects known, such as child sexual abuse, domestic violence etc. Can and should Design be seen as the saviour? It is a big conversation, and a wonderful one that is pretty raw. https://twitter.com/rdietkus https://www.socialworkerswho.design Practicing Without a License: Design Research as Psychotherapy: https://www.researchgate.net/publication/339844239_Practicing_Without_a_License_Design_Research_as_Psychotherapy There’s also Gabor Maté’s new documentary The Wisdom of Trauma, which comes out June 8th: https://thewisdomoftrauma.com In response to George Ayes post about IDEO recently, Rachael wrote this wonderful piece / https://medium.com/surviving-ideo/trauma-and-design-62838cc14e94
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Buy a ticket for the Doing Design Festival between June 1 - 3 and get a free €100 Gift Voucher for This is Doing.com
Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. We also have our new Doing Design Festival series now, with the next event on June 18 with the theme ‘Doing Design Online’ with some of the TiD talking about loads of related its.
More info see doingdesignfestival.com
In this episode I speak with the brilliant, the lovely, Kelly Ann McKercher - author of Beyond Sticky Notes and a wonderful designer to boot. We speak about DESIGN AT people - and go deeper into determining what this means for organisations. We speak about ways for teams and designers to help self-identify between DESIGNING AT and DESIGNING FOR people. We look at what this means whilst balancing DESIGN WITH and if this is the goal that we should be aiming for.
Lets get into it - Kelly Ann on Twitter Buy the book 'Beyond Sticky Notes'
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Workshops & Course tickets now on sale for 'Doing Design Festival V2' - June 18 2021
Today on the show we have Christof Zürn founder of Creative Companion and MusicThinking.com.
We chat the interrelationship between Design and Music and what Design can learn from thinking like a musician. As an 'ex' musician and songwriter myself, I see the world of Design very much within the same family as music.
We drill a little deeper into Christofs Music Thinking framework and learn more about the value it can bring to teams and organisations.
Lets get into it. Sign up for Chrstof's podcast: https://musicthinking.com/podcast/ https://musicthinking.com/ https://www.creative-companion.com https://nl.linkedin.com/in/creativecompanion
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Just announced 'Doing Design Festival V2' - June 18 2021
Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for people within the Design and change-making space.
We also have our new Doing Design Festival series now, with the next event on June 18 with the theme ‘Doing Design Online’ with some of the TiD talking about loads of related its. More info see doing designfestival.com
Today on the show we have Shane Waring from Dublin City Council and founder of Dublin City BETA - a wonderful initiative that is focused on making Dublin City more liveable through service experimentation. We speak with Shane about the process behind the scenes and what makes this initiative different to typical initiatives in normal Councils and Governments.
We learn more about the background to some of Shanes work and go deeper into what the benefits are for Councils to approach this mindset of rapid service experimentation.
Links in this episode https://ie.linkedin.com/in/shanewaring https://www.twitter.com/shanewaring https://www.DublinCityCouncil.ie https://www.dccBETA.ie Public Service Trello; https://trello.com/b/8jXnfMIO/beta-pipeline https://www.twitter.com/DubCityCouncil https://www.twitter.com/dccBETA https://www.twitter.com/DublinCanvas https://www.twitter.com/BikeBunkers
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Just announced 'Doing Design Festival V2' - June 18 2021
Today on the show we have Lar Veale, Lead UX Designer for Business Banking in AIB - one of Ireland’s biggest banks. We speak about the journey both Lar and AIB went on introducing Jobs to be Done, and what this actually entailed. I have little experience with JTBD, so I was extra curious and approached the conversation as someone curious about some of the caveats that come with introducing new ‘things’. https://twitter.com/laurenceveale https://rosenfeldmedia.com/books/jobs-to-be-done-book/ https://strategyn.com
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Today on the show, we have Jo Szczepanska - an incredible designer based in Australia. In this episode, we spoke at length around co-design and how to go about introducing it within organisations. We spoke about Jo’s experience working in this space and spoke about a fascinating project that Jo did called Refugee Realities - aimed to educated school children and the wider Australian public about life as a refugee.
Jo was one of my favourite guests ever on This is HCD, and I could have spoken to them for hours.
Connect with Jo / https://www.linkedin.com/in/joszczepanska/ Disability Visibility First-Person Stories from the Twenty-first Century by Alice Wong https://www.penguin.com.au/books/disability-visibility-9781984899422 or listen to the stories https://disabilityvisibilityproject.com/ Access is love Places to start https://www.disabilityintersectionalitysummit.com/places-to-startReading list https://www.disabilityintersectionalitysummit.com/reading-list Steph Cousins and Talent without Bordershttps://www.linkedin.com/in/steph-cousins-27508827/ Hiring a skilled refugee https://www.talentbeyondboundaries.org/
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This episode was brought to you by This is Doing - Online Design & Innovation training More: https://www.thisisdoing.com
Today on the show we have Ana Kyra Beks, a Slovenian service design and facilitator based in Germany. In this episode, we speak about Ana's studies at Laurea University in Finland, and her interest in neural psychology and how this transfers to the structuring of online learning, something that many of us are doing on a day to day basis.
We even got into some demonstrative exercises in this episode, where Ana completes a fun exercise called 'the Rant' with me - something that was quite funny. Ana is great and think you’ll enjoy this one…
Let’s get into it... https://anakyrabeks.com/ https://www.linkedin.com/in/ana-kyra-bek%C5%A1-6b70b65b/?originalSubdomain=si
More from This is HCD https://linktr.ee/thisishcd Join our Slack community / https://www.thisishcd.com/community/join/ Training with This is Doing
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Today on the show, we have Eriol Fox, someone I recently connected not on Twitter, but within the This is HCD Slack channel. Eriol describes themselves as a human rights centred and humanitarian designer and is one of those designers that makes many of us quite enviable. They can work with organisations in pretty much any area of Design from workshop facilitation through to UX Research, prototyping - they are pretty much an all-rounder!
But we speak about Diversity in Design, but not in a superficial way. We try and get a little deeper into areas around speaking up and feeling empowered to do so inside organisations. I loved speaking with Eriol - they are a wonderful person and am so excited to share this conversation with you… https://www.linkedin.com/in/eriolfox/?originalSubdomain=uk https://erioldoesdesign.com/about/ https://twitter.com/EriolDoesDesign
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Did you know, we launched the Doing Design Festival on January 29 2021?
Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers, content designers and much more.
Today on the show, we have Dr Lucretia Berry, Co-Founder of Brownicity, an organisation based in the US that is dedicated to advocacy and education and support for racial healing and antiracism.
I absolutely adored their hero statement on their website when I first saw it, it says ‘many hues, one humanity’ so was extremely excited to finally get to speak with Lucretia. We speak about racism in-depth, where it comes from, what privilege looks like, and also discuss why African American children are 5 x more likely to drown in US swimming pools. A fact that blows my mind.
Lucretia was one of my favourite guests on This is HCD, and special thanks to Pinar Guvenc, who was on the show recently who connected us to each other.
It’s a big topic, so let’s get into it... https://www.linkedin.com/in/lucretia-berry-b766005b/ https://www.instagram.com/lucretiaberry/?hl=en https://brownicity.com/ Learn with Brownicty - https://brownicity.com/learn/
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See omnystudio.com/listener for privacy information.
Did you know, we launched the Doing Design Festival on January 29 2021?
Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.
Today on the show, we have Laura Kalbag, a wonderful Designer and co-founder of Small Technology Foundation, an organisation focussed on building a more rights-respecting web. They’ve produced some really great things, one of the tools that I use from them is a privacy tool called Better (check it out)
Anyway - we speak lots of different things in this podcast, and cover topics related to accessibility and it’s an interconnectedness with Privacy - I thoroughly loved speaking with Laura, and have links to all of their websites and initiatives, including Laura’s book called Accessibility for Everyone by A Book Apart listed below. If you like Laura's work, please support Small Technology Foundarion's work by donating.
Let’s get into it. Laura's website / https://laurakalbag.com/ Small Technology Foundation / https://small-tech.org/ Support & fund STF / https://small-tech.org/fund-us/ Buy Laura's book / https://abookapart.com/products/accessibility-for-everyone
See omnystudio.com/listener for privacy information.
Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more. Today on the show we have Emma Jones from Sydney. Emma is a champion of Diversity in Design and Tech and Founder and CEO of Project F - an organisation that works with other organisations to help them improve their diversity internally. Did you know that 56% of women quit working in the tech industry - a statistic that is DOUBLE the rate of men.
We speak at length about this in this episode. https://www.projectf.com.au/ https://www.linkedin.com/in/msjonesinsydney/ Train with Gerry Scullion at This is Doing
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This episode is brought to you by This is Doing - Learn Design and Innovation remotely via online classes
Hello and welcome to another episode of Bringing Design Closer. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more. Today on the show we have Kim Mackenzie Doyle, a name that will be familiar to all of the Irish Design community. Kim is the Former President of the Irish Design Institute and when I say this, I truly mean it, one of the most incredibly forward-thinking individuals in Ireland right now.
Kim works tirelessly on projects that she initiated such as Mind Over Matter, and also Why Design - an initiative that aims to address and improve the ration of men and women in Design. We also speak about Kim’s latest project, The Big Idea, something I am involved with as a judge, and This is HCD and This is Doing are both right behind her on this one - working on the next generation of designers currently in School.
Let’s get into the episode... The Big Idea Kim on LinkedIn Kim on Twitter
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Hello and welcome to another episode of BDC. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.
In this episode, I am delighted to welcome David Dylan Thomas, author of the new book from A Book Apart, Designing for Cognitive Bias. We speak openly about bias in the design sphere and what we can do to mitigate it - right from the start of our projects. David’s a wonderful guest and also facilitated a wonderful live event for the This is HCD community in Berlin, now available on YouTube - I will add a Link to that in the show notes. David's talk at This is HCD / Berlin - https://www.youtube.com/watch?v=by4-rZRecqc Buy David's book - https://abookapart.com/products/design-for-cognitive-bias
More from This is HCD https://linktr.ee/thisishcd Join our Slack community / https://www.thisishcd.com/community/join/ Training with This is Doing
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In this episode, I speak with Irish garden designer and tv personality - Diarmuid Gavin. He has presented gardens at the Chelsea Flower Show on nine occasions from 1995 to 2016 - He has also authored or co-authored at least ten gardening-related books.
For regular listeners, you will be familiar with a recent episode I did with 16-time Grammy award-winning producer, Rafa Sardina - well this episode is continuing on that trend. I am really keen to explore other disciplines to see how they work to solve complex problems and also approach their work. I see gardening and working with nature as a direct parallel to working within organisations. Thinking like this, I was excited to speak with Diarmuid to see how he explores designing for the future and chat at length about external factors that could hinder the designer's vision.
Diarmuid was a great guest - and wanted to give a big shout out to his wonderful Instagram page where he answers questions regularly through his Live events. So if you are interested and getting started with anything garden related - Diarmuids yer man! Follow and connect with Diarmuid on Instagram - https://www.instagram.com/diarmuidgavin
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This episode was brought to you by https://www.thisisdoing.com – learn new skills in Design & Innovation via live online classrooms with the worlds best trainers
I am delighted to welcome Melbournian, Donna Spencer, a name that should be familiar to many Information Architects around the world. Donna has over 20-years experience, and has lived and breathed the full lifecycle and has seen strategic design evolve. Donna has written 3 books ‘A Practical Guide to IA’ ‘Card Sorting’ and Copy for the Web, and as you will learn in this episode, has two more in the pipes -
In this episode, myself and Donna speak openly about what an information architect does, something some of you may already know, but it’s interesting to hear from Donnas perspective how IA sits within the world of UX and also how it can benefit anyone in the delivery of services. Information is critical and we speak about what makes IA skills really really important in an ever-changing world. https://twitter.com/maadonna?lang=en https://maadmob.com.au/ https://www.linkedin.com/in/donna-spencer/
More from This is HCD https://linktr.ee/thisishcd Join our Slack community / https://www.thisishcd.com/community/join/ Join our newsletter / https://www.thisishcd.com/community/subscribe-to-our-fortnightly-newsletter/ Learn Design & Innovation skills with This is Doing
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This episode was brought to you by https://www.thisisdoing.com - learn new skills in Design & Innovation via live online classrooms with the worlds best trainers
Today on the show, is Pinar Guvenc, Partner at SOUR, an architectural and design firm based in Brooklyn, New York - SOUR is a play on the words social and innovation - and their purpose is to responsibly use Design to build a better future. We get into the what the role of Architecture is and how it connects with services, and how the discipline of architecture has evolved over the last few decades and how in reality, the architects are caught between money-hungry property developers, who ultimately hold not only the purse strings but also much of the control in what is possible. We speak about accessibility in physical places, and what needs to change in order for architects to deliver more inclusive experiences. It’s a pretty free-flowing conversation and we covered quite a bit of ground. Let’s get into the episode. https://sour.studio/ https://www.linkedin.com/in/pinarguvenc/
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In this episode, I speak with the Founder of How Might We, a Limerick-based design consultancy. We speak about how they are using Lego Serious Play to help enable bigger and more meaningful conversations for their clients.
Shownotes
Web: www.howmightwe.ie Email: jane@howmightwe.ie / ronan@howmightwe.ie LinkedIn: https://www.linkedin.com/company/how-might-we-service-design Twitter: https://twitter.com/howmightwe Instagram: https://www.instagram.com/howmightwe.ie/
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This episode was brought to you by https://www.thisisdoing.com - learn new skills in Design & Innovation via live online classrooms with the worlds best trainers
Today on the show, we have Aral Balkan - a cyber rights activist, who is on a mission to spread the word about ethical alternatives to surveillance capitalism. A system that the tech giants of Silicon Valley are using and abusing for their gain. We chat about lots of things such as what we can do about this, should we be worried - and what does the future look like as a result of these organisations gaining more and more control of not only the markets but us, as people -
I really enjoyed speaking with Aral and loved the parts where he speaks about Design being treated like ‘Decoration’ in organisations who have abuse centred within their business models. Aral has some really strong points of view around what to do if you work in organisations like this - Aral's website - https://ar.al/ Ethical Design - https://2017.ind.ie/ethical-design/ Small Technology Foundation - https://small-tech.org/ Small Technology Principles - https://small-tech.org/about/#small-technology
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In this episode, I had a really enjoyable conversation with the wonderful Vimla Appadoo, Co-Founder and Chief Cultural Officer for Honey Badger.
In 2019 Vimla was included in Top 100 Asian Stars in UK Tech, and was a Rising Star by WearetheCity.
Vimla's perspective on design and in particular culture design is something that really resonates with me. We chat about many aspects of leadership and internal workplace culture - we speak about what the role of a cultural designer looks like (on a day to day basis), and learn more about what sort of methods a cultural designer uses in a day to day basis, including how they measure their success. https://twitter.com/ThatGirlVim https://www.honeybadgerclan.com/ https://www.linkedin.com/in/vimlaappadoo
This is HCD Podcast Network NEW podcast Doing Design EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Moments of Change with Melanie Rayment World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Edgar Hormess
Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium
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Hello and welcome to another episode of Bringing Design Closer!
Today on the show, is Bas Raijmakers, co-founder and creative director of Standby, a specialist design research organisation for service innovation, based in London and Amsterdam. Bas is also a co-founder of the Reach Network (I’ll throw a link to this in the show notes). For those of you who don’t know what Reach Network is, it’s a global network of agencies specialising in human-centred design research - a wonderful organisation and definitely worth checking out.
Bas is also a partner of This is Doing, and works alongside myself and a host of other amazing people. Some of the courses that Bas has live centre around life centred design, and we discuss in this episode the local differences of HCD and how people are currently researching, and what are the common problems in this. How can we as practitioners become more culturally inclusive? Bas is a wonderfully deep thinker and has fantastic insights into what we need to do, to not only improve Design (with a capital D) but also how we can make more of a global impact with our work. https://twitter.com/hellobas?lang=en https://www.stby.eu/ Train with Bas at This is Doing
This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Moments of Change with Melanie Rayment World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Edgar Hormess
Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium
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In this episode, I connect with a former producer of mine, that I was lucky enough to work with way back in 2006-2008, Rafa Sardina. 60-time Grammy-nominated, 15-time winner. With a client list that looks like the most celebrated artists of the last 100 years, that include Michael Jackson, Lady Gaga, Dr Dre, Beyonce, Stevie Wonder, Celine Dion, and everyone’s favourite singer, Susan Boyle.
We chat about how the craft of songwriting has evolved from the early 90’s on what working with Michael Jackson looked like, to how the industry validates songs. We chat about how technology disrupted and ultimately killed the large recording budgets that typically ran for months or years in some instances, and to where Rafa is currently now, mid-pandemic, producing globally via live recording sessions in the top studios in the world. https://www.rafasardina.com/?thisishcd https://www.twitter.com/rafasardina https://www.facebook.com/rafasardina https://www.instagram.com/rafasardina
This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Moments of Change with Melanie Rayment World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Edgar Hormess
Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium
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Hello and welcome to another episode of BDC. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, providing training for service designers, design researchers, product managers, user experience designers and much more.
Today on the show, is Geke Van Dijk, co-founder and strategy director of https://www.stby.eu/ in Amerstasm and London and is Chair of the Dutch Chapter of the Service Design Network and also Co-Founder of The Reach Network a network of human-centred design agencies centred on service innovation.
Geke is one of the most experienced design researchers that I know and has worked in this space since in the early '90s.
In this episode, we chat about design research for meaningful change. We discuss organisational purpose and intent and how to do you, as a practitioner determine is a project or business is say “good” - what is “good” who defines “good”. https://twitter.com/hellogeke?lang=en https://www.linkedin.com/in/gekevandijk/?originalSubdomain=uk stby.eu
This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Moments of Change with Melanie Rayment Talking Shop World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Hormess
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In this episode, I speak with Buelani Mfaco, a South African asylum seeker and activist based in Ireland - he’s a spokesperson for MASI, the movement of asylum seekers in Ireland and is an active voice in shedding light from within one of Irelands Direct Provision centres, Knocklisheen in Co. Limerick.
To give some background to this system, in 1991, only 9-people sought asylum in Ireland, compared to 3883 in 1997. This caused alarm to the Irish and the Irish Government at the time, But rather tackle and provide a safe refuge for these people who are vulnerable, they created this scheme to detract or reframe that the Irish “social welfare system was in some way attracting asylum seekers to this state”.
Some people listening may ask how this topic is related to Design - it is absolutely interrelated. The awful experiences that Bulelani and the thousands of people in the Direct Provision scheme are facing, as a direct result of a system that was created by the Irish Government in 1997.
This episode is an example of a system that was NOT created from a human-centred perspective - not in the slightest. As an Irish person, I am extremely embarrassed that this scheme is still in existence. An updated new Irish Government has committed to dissolving Direct Provision, but we discuss in this episode what that might look like. Bulelani Mfaco on Twitter Donate to Bulelani MASI Website
This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine The Big Remote with Gerry Scullion and Andy Polaine Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion World Wide Waste with Gerry McGovern Global Jams Podcast with Adam Lawrence and Markus Hormess
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Hello and welcome to Bringing Design Closer, my name is Gerry Scullion and I am a service designer and trainer based in Dublin City Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of embedding the design within organisations.
In this episode, I speak with Chris Gray, former content moderator for CPL a service provider and content moderation organisation for many of the large tech businesses. We speak about Chris’s experience moderating for Facebook, what that looks like on a granular level, in terms of the processes involved in a ‘day in the life’ type conversation. We speak about what led to the final days of Chris’s employment and also what followed for Chris in terms of impact on his life - that’s resulted in Chris taking legal action and bringing Facebook (along with many others) to court.
I should point out that there are topics in this conversation that may act as a trigger for some people, and if listening with children, may not be appropriate. chris@therealchrisgray.com
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This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine NEW: Moments of Change with Melanie Rayment Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess
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In this episode, I chat with the wonderful Christine Hemphill, MD of Open Inclusion in London, UK.
We chat openly about how Design frameworks and methods are failing not only the design community but also the people who end up using these products or services. Christine has a framework that she discusses in this episode that can help the Design community intentionally include inclusivity as part of their way of working. https://openinclusion.com/ https://www.linkedin.com/in/christine-hemphill-9570672/?originalSubdomain=fr https://openinclusion.com/open-inclusions-customer-experience-canvas/
Join our live online Coffee Time events every Tuesday and Thursday during the pandemic with a surprise guest each time :-)
This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big Remote with Gerry Scullion and Andy Polaine Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran NEW: World Wide Waste with Gerry McGovern NEW: Global Jams Podcast with Adam Lawrence and Markus Hormess
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In this episode, I chat with the wonderful Amy Bucher, VP of Behavior Change from Mad*Pow in Boston in the United States. We chat about the emerging role of behavior change design and how it intersects with other disciplines like service design and user experience. I'll also cover off my personal unease with behavior change design, and unpack its ethical use - and sometimes its misuse - across industries.
Amy gives fascinating examples of her work in healthcare and how she has used behavior change design to help improve the lives of people using those services. And we discuss how behavior change design practitioners sit within a more traditional design process and discuss the origins of her new book Engaged: Designing for Behavior Change on Rosenfeld Media.
Now the folks over at Rosenfeld Media are amazing supporters of This is HCD and have given our listeners an exclusive 15% discount on Amys book!
So all you have to do is go over to Rosenfeld Media and use the code HCDENGAGED to get the discount. https://rosenfeldmedia.com/books/engaged-designing-for-behavior-change/ https://www.madpow.com/ Amy on Twitter / https://twitter.com/amybphd Amy on LinkedIn / https://www.linkedin.com/in/amybucher/
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Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service designer and trainer based in Dublin City, Ireland. Bringing Design Closer is a podcast dedicated on shining the light on the complexities of unbedding the designer’s mindset within organisations.
In this episode, I speak with Raven Kaliana, a puppeteer and human rights activist based in the UK and originally from the U.S. She studied at the Royal Central School of Speech and Drama, but what brings us here today is Raven’s remarkable story of how she uses puppetry to campaign for public awareness on policy change around child abuse issues.
She’s written her own autobiographical play called: Hooray for Hollywood a play about Raven’s survival on escaping human trafficking as a child, which she’s since made into a film. http://ravenkaliana.com/ http://outspiral.org.uk https://www.bbc.co.uk/news/av/entertainment-arts-50866764/how-puppetry-can-help-with-trauma
Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran
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Welcome to another episode of Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer and practitioner based in Dublin City, Ireland. For those of you who are unfamiliar with Bringing Design Closer, this podcast is focused on uncovering insights from thought leaders around the world and learnings about bringing design into organisations with a view to helping both practitioners and organisations to become more design-led. In this episode, I caught up with Jonathon Colman, a senior design manager at Intercom here in Ireland. Jon has had a distinguished career and have led teams of content strategists and organisations such as Facebook, but also served, interestingly, as a peace core volunteer in Burkina Faso in West Africa. In this episode, we discuss what it takes to build a stellar design team, and what he’s learned over the years as being important ingredients that led to that success. https://twitter.com/jcolman https://www.linkedin.com/in/jcolman https://medium.com/@jcolman
We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter
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Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran
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Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer a practitioner based in Dublin City, Ireland. I was in Toronto recently for the service design networks global conference and caught up with Alan Smith, the wonderful co-founder and design leader at Strategyzer HQ at one of the coolest ends of the city. In this episode, we chat about the earlier days of forming the business with Alex Osterwalder and working with Yves Pigneur and how this led to becoming one of the most celebrated business educators on the planet. Pre-order Validating Business Ideas book https://www.strategyzer.com/books/testing-business-ideas-david-j-bland Learn more about Strategyzer
We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter
https://mailchi.mp/thisishcd/2020-dublin-hcd-conference
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Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran
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This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education
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In this episode we speak with Melanie Rayment, Head of Service Design for UK Charity, Barnardos. We learn about how they use Design to help improve social outcomes for some of the most vulnerable of children. https://www.barnardos.org.uk/ https://twitter.com/melrayment?lang=en https://www.linkedin.com/in/melanierayment/?originalSubdomain=uk
We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter
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Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran
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This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education
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We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Laura Lorenzo about workshop taboo subjects. https://www.linkedin.com/in/lauralorenzodegracia/?originalSubdomain=pt
We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter
https://mailchi.mp/thisishcd/2020-dublin-hcd-conference
Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium
Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran
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This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education
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We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Antonio Starnino and Antonio Iadarola about their experience in designing innovation spaces. http://studio-we.com https://www.linkedin.com/in/astarnino/?originalSubdomain=ca https://www.linkedin.com/in/antonioiadarola/
We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter
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Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran
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We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Associate Professor of Design, Josina Vink from The Oslo School of Architecture and Design. We speak about the service ecosystems in the health space. View Josinas slides Josina on twitter Zen and the art of motorcycle maintenance
We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter
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Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Talking Shop with Andy Polaine and Gerry Scullion Decoding Culture with Dr. John Curran
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We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. The first episode is with Marc Stickdorn, CEO of More than Metrics and co-author of several leading service design textbooks, This is Service Design Thinking and This is Service Design Doing Marc on Twitter Smaply.com
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Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland.
In this episode, I caught up with the wonderful, the one and only, Dana Chisnell. Now, we met a number of years ago when I was speaking at UX Scotland and had a great conversation at that time about design in government. I’m delighted today to continue that conversation on the show. We also speak about her time working on a tour of duty type of project for two years within the Obama administration, designing for comprehension and also, get some more sage advice from Dana about the early-stage design activities to do within an organisation of low design maturity. Dana on Twitter Centre of Civic Design
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Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland. I caught up with one of my favourite authors and design researchers recently, Kim Goodwin. Many of you will be familiar with her work, but for those of you who are not, Kim has written some fantastic articles and wrote the design design staple: How to Create Human-Centred Products and Services. A book that if you haven’t picked a copy up of, it’s still really relevant today, ten years later. We discussed the world of extending design systems within organisations, to decision systems to help steer the organisations towards more human-centredness. Buy the book 'How to create human-centered products and services' Follow Kim Goodwin on Twitter Watch Kims talk at ILA18
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Eva Penzeymoog is joining me on the show today. Eva is a lead designer for Eight-Light and is based in the windy city, Chicago. One of my favourite cities. We connected recently over Twitter after I became aware of her work that’s related to the interconnected relationships between smart devices and domestic violence. Now, we go into the contextual examples of how these so-called smart devices can be used to evoke various types of traumas. We speak openly about researching in and around people with trauma and how to protect yourself if you’re a designer and a researcher. Something that is a topic that is very close to my heart and something that I’ve actually spoken about publicly in the past.
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In this episode, we really focus on what a service is and what a service is not. Now, it might seem like a simple question, but the answer is not straight forward, as we discuss. I have a copy of Majid’s book to give away. To be in with a chance, make sure you’re on the This is HCD newsletter, so just go over to the website and sign up. Anyway, let’s get straight into the conversation with Majid. Buy Thinking in Services book (Book Depository)
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Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network. I’m a service design practitioner and trainer based in Dublin City, Ireland. Bringing design into organisations is hardly ever straightforward, it comes with its own unique set of problems. In Bringing Design Closer, the podcast, we discuss with thought leaders around the world what has worked for them in enabling design revolutions to occur. Today in the show, we caught up with Georgie Smallwood, CPO at N26, the Berlin-based challenger bank, on a mission to become the world’s first global bank.
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Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network. I’m a service design practitioner and trainer based in Dublin City, Ireland. Bringing design into organisations is hardly every straightforward, it always comes with its own unique set of problems. In Bringing Design Closer, the podcast, we discuss with thought leaders around the world, what has worked for them in enabling design revolutions to occur. Whilst at the Leading the Product Conference in Stockholm recently, I caught up with Roman Pichler, widely considered to be an expert in agile methodologies and product management.
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Have something to share about this episode? Leave us a voicemail now Roman Pichlers website Product Canvas Roman on LinkedIn Roman on Twitter
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Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of This is HCD. I’m a service design practitioner and trainer based in Dublin City, Ireland. Today in the show, we caught up with Doug Powell who’s an award-winning designer with more than 30 years’ experience in a wide range of design disciplines and is currently the vice president of design at IBM in Austin, Texas. We speak in great detail around what IBM looked like around Doug’s arrival, and what things that they did over the last six years to enable design centricity to occur inside Big Blue.
We go into the ROI of design to help us all better understand how they enable the conversation at the leadership level to hire 1,500 designers across the organisation and the globe. Doug speaks about the incredible leadership team that really champion design centricity at IBM. Something that we all know is one of, if not the most important pieces in enabling any transformations to occur. We cover off lots of other little areas in the conversation. I really enjoyed it, so let’s get straight to it.
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Hello, and welcome to Brining Design Closer. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. Today, I caught up with Kate Dawson, a doctoral researcher from the NUI school of psychology in Galway Ireland. Now, I actually stumbled across Kate’s work on This Morning, the UK TV show with Eamon Holmes and Ruth Langford. In that episode, Kate was speaking about how we should maybe consider teaching about masturbation and porn as part of more open discussions around sex education and our bodies with children in school.
Links Kate on Twitter Kate on LinkedIn
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Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. Today, I caught up with Aleth Gueguen, a GDPR legal specialist based on Nantes, France. We chat about all things GDPR related and run through a typical research scenario of gathering data as we research, storing that data and also deleting that data and all the implications from a GDPR perspective as we research.
Learn more about GDPR https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/ I also did this map https://gdpr4saas.eu/the-gdpr-at-a-glance for a first understanding of the regulation The searchable GDPR https://gdpr.algolia.com/
Aleths details https://gdpr4saas.eu/ Aleth on Twitter
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April 2nd, 2019: We are giving away a copy of Andre's book this Friday in our newsletter. Sign up to our newsletter to be in with a chance of winning it
Hello, and welcome to Bringing Design Closer on the This is HCD Network. A very warm welcome to the very first episode of Bringing Design Closer. It’s a podcast dedicated in exploring the tactical and strategic things that work in enabling a design centricity to occur in organisations, businesses, and governments. My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.
In this episode, we caught up with André Schaminée, author of a fantastic book: Designing with and Within Public Organisations. In the episode, we discuss what are the biggest things that prevent local councils and governments from adopting design methods. We ask, what makes the challenges of adopting deign in government unique. We discuss, what is a wicked problem?
We discuss, also, what are the tactical things that we can do to solve wicked problems? Such as framing and reframing as a tactical tool. As being critical to the success of not only the project, but also the integrity of the methods themselves.
Links in this episode Buy Andre's book
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Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Dr John Curran Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan
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There's some of you might know the Top Tasks methodology already and even if you do, I'd encourage you to listen to this episode, as I break down the method to better understand the mechanics behind Top Tasks, and also get Gerry's insights into where it works well - as well as looking at the origins of the method. There's so much wisdom in this episode, I just know you'll enjoy it - Gerry McGovern on Twitter Sign up to Gerrys McGoverns amazing newsletter Buy Gerry's books and specifically the new Top Tasks book
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In this episode, I caught up with a great friend of the podcast, Andy Polaine. Most of you will probably be familiar with Andy's work with Fjord and also as co-author of Service Design - from Insights to implementation on Rosenfeld Media, a book that has become one of the defining service design books over the last number of years.
I was hosting Service design Days in Barcelona this year and had lots of fun meeting the European service design community. It was a jam-packed few days for me but managed to capture some great conversations that all followed a similar theme to what myself and John Thackara covered in his episode recently, and that is, we need to consider not only what we produce but how we actually produce it.
Andy's keynote was fantastic and had some wonderful metaphors about how we have lost some of the natural cadence and craft through new work please like Agile and Lean.
Christmas giveaways
Also before I jump in I want to let you all know I'm working on creating a very very special newsletter for Christmas with lots of the world's best book companies and authors, so if you're not in the podcast newsletter, you should sign up for our newsletter. This Christmas newsletter will include discounts and giveaways, just in time for those Christmas stocking fillers.
Right, let's get into the episode.
Links from this episode Andy's slides from Service Design Days, Barcelona Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com Read the transcript of this episode at thisisHCD.com Buy Andy's book that he co-authored 'Service Design - From Insight to Implementation'
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Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I'm a service design principal based in Ireland. In this episode, we caught up with Frank Long, one of Ireland's UX forefathers. Frank mentored me way back in the nineties and shortly after he began working in the usability and accessibility space for Frontend, one of Europe's oldest UX consultancies. A number of years ago when I was living in Sydney, I began to see Frontend winning awards, left right and center, such as at the iXDA awards in America, then again in Lyon and UX Awards and so on, beating some stiff competition to some of the biggest design awards in the design world. Now I wanted to go and dig a little deeper to understand what they were doing internally and how they were doing it and turns out they created an initiative called DesignFix.
Links mentioned inside this episode Frontend.com Video: iXDA video of Mymilkman.ie Download whitepaper 'Design Principles for civil dialogue' Video: The Future vision of migrant healthcare
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Before I tell you a little bit about this episode, I wanted to congratulate Sarah (and Lou) who got married at the weekend. From everyone at This is HCD, we raise a glass an wish you a lifetime of happiness together!
Hello and welcome to another episode of. This is HCD. My name is Gerry scullion and I'm a service design principle based in Dublin city, Ireland. I recently caught up with our next guest, Sarah. Sarah is a designer and CEO and cereal idea generator. She's co-founded, SNOOK, my police, Mydearest Scotland, our pride and the matter for this work. She was awarded a Google Fellowship for her work in technology and democratic innovation and named as one of Good Magazines 100-extraordinary individuals tackling global issues in a creative way daily. Sarah is a CEO of SNOOK an award-winning global design consultancy based in London and Glasgow. SNOOK on a mission to design a new program that works better for people and this is a perfect segue into what we discussed. We caught up recently in Dublin to talk about kickstarting a design revolution and what that actually means, how we can get design into the social consciousness -
Sarah links Follow Sarah on Twitter Snook website
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Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) of the fantastic new Rosenfeld media book 'Orchestrating Experiences'. Patrick is founder of StudioPQ and former managing director of the service design consultancy Adaptive Path before its acquisition, after of which he was the Head of Service Design and Senior Director of Design at Capital One. Patrick on Twitter Buy the book on Rosenfeld Media Connect with Patrick on LinkedIn
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Hello and welcome to another episode of ‘This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an organisation focused on delivering content designed training courses as well as working with organisations to help build the content design function internally.
Sarah previously held the role of head content design within the GDS, the government digital services team for the gov.uk. And in this conversation we actually go back in time to discuss what that was like, working with people who had no idea what content design was and how Sarah worked around that. Also joining in in this conversation was Joris Beets, international service design director for EY Seren in London. Sarah on Twitter Content Design website Buy 'Content Design' the book (Amazon UK) Joris on Twitter
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In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce implantable solutions for the profoundly deaf. And for anyone with their technological finger on the pulse may have seen late last year on all the tech websites a partnership between Apple and Cochlear.
This basically allows people with the device to stream audio from their Apple device directly to the Cochlear device. We discussed how this idea came about internally at Cochlear and how does a good idea enter the business conversation internally and what Victor did over a decade ago to get the design buy-in at the board level and what impact this had to the business overall.
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In this episode we caught up with Marc Stickdorn, co-author of ‘This is Service Design Thinking Book’ and most recently the epic and one of the most important design books in yonks, ‘This is Service Design Doing’, a book that has been celebrated in the service design community like it’s the millennium.
Update May 2018 - We have a number of copies of the book to giveaway to people subscribed to our fortnightly newsletter. Thanks to More than Metrics and O'Reilly Media in New York for their support of the podcast. Sign up now
Thanks to theRSA.org for being patrons of the podcast.
Links from this episode This is Service Design Doing Book (There's a fantastic free PDF download of Free Methods) This is Service Design Thinking Book Website One of my favourite customer journey mapping tools - Smaply Mobile ethnography tool - Experience Fellow Who is Marc Stickdorn? Follow Marc Stickdorn on Twitter Read the transcript of this episode
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Hello! I'm Gerry Scullion, and in this episode, we have the brilliant Greg Bernarda, who some of you might know of being co-author of the excellent Value Proposition Design book by Strategyser. This book has been adopted by many service designers, product managers and business designers around the world - so it should be familiar to a lot of the listeners today.
So, today's topic is an absolutely massive one "most organizations still largely live in the 20th century, in a world where the key currency for success has been ‘exploitation’. But in the 21st century, the name of the game is ‘innovation’. Those are two very different capabilities. Exploitation is about excelling at executing, and scaling products and services in a largely known environment. Innovation is about navigating the unknown, exploring possibilities, and experimenting with new ways of creating value for people with ever-evolving needs." Service Design, Product Management, UX are all part of the later. I'm really excited to get into this. Also joining this episode is the wonderful Nick Coster, co-founder of Brainmates.com Read the transcript of this interview Business Model Design for 21st-century companies on Strategyser Connect with Greg on LinkedIn GregBernarda.com Free 100-page preview of Value Proposition Design book Buy the Value Proposition Design book
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This episode is the second part in a two-part series with Andy Polaine, the regional APAC design director for Fjord and Simon McIntyre who is the Associate Dean of Education in UNSW, formally COFA, the College of Fine Art and Design.
In the first part, we spoke about the problems faced in education and spoke about some of the origins of these problems. This episode builds on that but goes deeper into the work that UNSW is undertaking about redesigning the university with a focus on enabling a culture that will better place their students for the future.
What's so good about this combination of Andy and Simon is not only have they worked together before but is the relationship between Andy's service design history and his academic past in teaching in Europe. Together with Simon, they approach the subject of the future of education with pragmatism. Simons email mentioned in this episode S.McIntyre@unsw.edu.au Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com Read the transcript of this episode at thisisHCD.com Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links Help the podcast grow by reviewing it on iTunes TIHCD is brought to you by Humana Design
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This is HCD is brought to you by Humana Design
In this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?".
This episode is sponsored by Sustain Digital via a $500 donated to CaraCare.org.au Sustain Digital is a recruitment company with a difference, they are ethical and are really passionate about what they do with global recruitment experience. So they're not your typical recruiters and they give back to the community. So most importantly they find the best talent, so they're like a matchmaker between employers and employees. If you’d like to get in touch with their founder Hollie Colbert you can do so via hollie@sustaindigital.com. Thanks so much for the donation Hollie!
Links - Simons email mentioned in this episode S.McIntyre@unsw.edu.au - Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordnet.com
Read the transcript of this episode at thisisHCD.com Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links Help the podcast grow by reviewing it on iTunes TIHCD is brought to you by Humana Design
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In this episode, we speak to the brilliant Megan Dell. Megan is a Human Center of Design leader based in Melbourne Australia and is currently head of UX for 99 Designs. We get Megan’s perspective on what makes a good and a bad leader and drill deeper into the organizational and cultural considerations that let the Human Center of Design methodology bloom. TIHCD is brought to you by Humana Design
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We caught up with Anthony Quinn recently and had a fascinating conversation.
For anyone who has seen Anthony speak at design, conferences will know what a strong design thinker he is. We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from people working in the industry, and also how to increase your influence in an organisation.
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Anthony Quinn, Principal at Dynamic4.com
Anthony Quinn, Principal, Dynamic4 Like you, Anthony Quinn, wants a world that’s more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that end. LinkedIn https://www.linkedin.com/in/anthonyquinncxdesigndirector Twitter @AnthonyQuinnArt
Attendees
Vera Chan is a Senior User Experience designer at Symplicit. She has worked with a variety of clients such as NBNco, Telstra, Transport for NSW, Westpac and most recently with NAB. She’s a local leader of IxDA Sydney. She is the co-organiser of the Mentoring program at IxDA Sydney, which provides a platform for new designers to be mentored by someone more experience. LinkedIn: https://www.linkedin.com/in/verawatychan/
Dharawan Noller is a Service Designer at Westpac. She believes human centred design, storytelling and visual thinking are powerful ways to improve the lives of everyday people. Her background is in customer experience research, various visual support for strategy projects, with roots in Industrial Design and Architecture. Link: www.dharawan.com/
Kevin Chan, UX Designer
Peter Nesic, Product Manager
Links mentioned in the podcast Jetpack For Changemakers is a free, 2-hour workshop for people who want to build a strong for-purpose business Jetpack.Dynamic4.Com Power by Jeffrey Pfeffer Management BS, also by Jeffrey Pfeffer Secrets of Power Negotiating, by Roger Dawson (Full of very useful tactics)
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