The DEX Show: A Show for IT Change Makers: Recent Episodes
Nexthink
The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.
What would the workplace look like if we designed out the pointless meetings, performative busyness and endless administrative work? In this Reality Bites episode, the panel takes a recklessly optimistic journey into “Workplace UTOPIA,” imagining a future where AI removes friction without pretending to be human. They debate the end of PowerPoint, fixed job descriptions and the 40-hour week, while exploring creativity, meaningful work, human communication and the surprising value of boredom.
From AI-powered meetings to the Museum of Pointless Work, the conversation asks what we should automate, what must remain human and whether technology can genuinely give us more time to live.
***Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today***
As organizations race to adopt AI, how do they balance innovation with governance, employee trust and long-term business value?
Laura Reeves rejoins the show alongside Simon Sankey, Senior Director of User Experience at Aon, to explore how Digital Employee Experience has become the foundation of Aon's AI strategy. They discuss earning the right to innovate, building an AI-ready organization, measuring adoption beyond support tickets, and why employee experience must remain at the centre of every transformation. The conversation also explores leadership, risk, AI Drive, and how organizations can empower people while embracing one of the biggest technology shifts in decades.
***Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today***
Qualcomm has long been one of Nexthink's most innovative customers, using Digital Employee Experience data to support everything from proactive IT to the development and rollout of its own Snapdragon-powered devices.
In this episode, Senior Staff IT Engineer Christopher Ord explains how Qualcomm has continued to evolve that foundation, using Nexthink telemetry, employee sentiment and AI-powered workflows to improve both employee experience and product development. Joining him is Seth White, CEO of Elllypsys, Qualcomm's Nexthink implementation partner, who discusses how specialist operational expertise is helping organisations extend and operationalise mature DEX programmes through automation, AI and continuous improvement.
***Download your free copy of Gartner's DEX Magic Quadrant here
Register for Christopher Ord's Creative DEX AMA: Beyond the Service Desk here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today***
Rising device costs, new AI workloads and changing employee expectations are forcing organizations to rethink how workplace hardware is managed. Scott Pope, Director of Value Advisory Customer Outcomes at Nexthink, returns to explore how DEXOps is replacing rigid three- and four-year refresh cycles with performance-based decisions grounded in experience data. He discusses device telemetry, AI readiness, sustainability, refurbished hardware and the emergence of “Total DEX” across laptops, mobile devices, virtual desktops and meeting-room technology. The conversation reveals why hardware lifecycle management is becoming a strategic business priority, and how DEX teams can reduce costs while improving performance and employee experience.
***Download your free copy of the fantastic DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here***
What happens to your digital workplace when millions of employees stream the biggest sporting event on the planet? In this World Cup special, Mike Lovewell and David Adelman unpack Nexthink's exclusive World Cup DEX study, revealing how live football streaming affects network performance, employee experience, and productivity across the enterprise.
The discussion explores why major live events expose hidden digital workplace challenges, how DEX gives IT teams visibility into real user behaviour, and why modern IT is becoming as much about employee experience as technology.
Plus, predictions for the tournament and what the future of AI-powered workplace insights might look like.
Important note: David and Tom may also have underestimated England 🎉🎉🎉
Register for or read Leslie Beavers' AMA (Weds 8th, 4pm ET) on the Nexthink subreddit here
***Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here***
Experience 2026 is heading to Orlando, and this special episode previews what attendees can expect from the year's biggest Digital Employee Experience event. Megan Brake, Head of Content at Nexthink, joins Mitch Trychta, Lead of Digital Employee Experience Programs & Research at Vizient, to discuss this year's "Agents of Change" theme, the evolution of DEXOps, and how AI is reshaping digital workplace strategy. They also explore new conference formats, customer-led sessions, networking opportunities, and why Experience has become a must-attend event for IT and DEX leaders—plus a few entertaining Disney stories to get everyone in the Orlando spirit.
Register for Leslie Beavers' AMA on the Nexthink subreddit here
***Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here***
Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s continued leadership position, the widening gap between the company and the competition, and what Gartner’s latest MQ and Critical Capabilities reports reveal about the evolving DEX market. The conversation explores AI innovation, customer advocacy, community-building, and how Nexthink continues to shape the future of digital employee experience.
Plus, a preview of Experience 2026 in Orlando and reflections on what makes Nexthink’s culture, momentum, and customer community so unique.
Download your free copy of the fantastic DEX Magic Quadrant here
***Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here***
Phil Kirschner returns to The DEX Show to explore how AI is reshaping work far beyond productivity gains and chatbot hype. From hybrid work and organizational silos to employee experience and the future of jobs themselves, Phil argues that leaders must rethink how work is designed—not just automate existing processes. We discuss why most change initiatives fail, what AI means for workplace strategy, how organizations can overcome resistance to transformation, and why the companies winning with AI are often those that mastered remote-first ways of working. A provocative conversation about the next era of work, leadership, and organizational design.
Check out Geoffrey Wright's fantastic AMA on Nexthink's new DEX subreddit here
***Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here***
In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines what organizations might gain (and lose) as AI becomes embedded in daily work.
Plus: vibe coding, AI Eagles, and the curious case of the disappearing em-dash.
Check out the new DEX subreddit here (reddit.com/r/nexthink). Geoff Wright AMA Wednesday, June 10th, 4PM EST
***Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here***
Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of AI. Drawing on more than two decades at the global investment firm, Suarez explores AI as an "equal opportunities disruptor," the growing convergence of CIO and CTO responsibilities, and why IT must become the department of "how," not "no." The conversation also dives deep into the relationship between Digital Employee Experience (DEX) and AI transformation, examining how visibility, observability and proactive remediation help organisations accelerate adoption, measure value and move toward self-healing IT operations.
Check out the new DEX subreddit here: https://www.reddit.com/r/nexthink (Geoff Wright will be doing an AMA next Wednesday, June 10th, 4PM EST)
Watch Tom interview Leidos CIO Alexandra Guenther on Soul of the CIO here
***Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here***
Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work backwards. He explores why “start with the problem” thinking limits AI strategy, how visible strategy and relational leadership can unlock better transformation, and why human connection may become more valuable—not less—in an AI-enabled world. A thoughtful conversation on escaping AI career anxiety, building resilient networks, and creating value beyond efficiency.
Check out Cassie Kozyrkov on Soul of the CIO here
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies.
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding copilots powered by Claude Code to autonomous troubleshooting systems that learn from humans, the conversation dives into how AI is transforming software engineering, IT operations, and product development itself. Along the way: hilarious stories of “rude” AI support agents, why context matters more than model size, and why judgment and taste may become the most valuable skills in the AI era.
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience is expanding far beyond laptops, tickets and dashboards. She discusses the rise of “total experience,” where endpoint, environment, IoT, service and sentiment data come together to reduce friction and improve business outcomes.
From meeting-room failures and quick-service restaurant systems to AI-driven insights, XLAs and return on experience, Patrycja explains how organizations can move from reactive IT to proactive, human-centred workplace orchestration—and why the next phase of DEX is about people, not just technology.
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
Sam Gantner is back on the show — but this one’s a little different.
We skip our usual “state of the industry” conversation and get into what he’s thinking and postng about instead: experimenting with AI tools, building his own internal apps, and posting some pretty "hot takes" online.
We cover his current AI stack, why he settled on Claude, and how hands-on building has changed the way he thinks about product and leadership. There’s a deeper look at the shift from AI as an assistant to AI as an agent, and what that means for engineers, teams, and how work gets done.
We also get into managing AI vs managing people, why coding still matters (even if AI writes most of it), and the risks of shipping more features just because you can.
Plus: Dune, sci-fi, and whether any of this is slowing down.
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
David Linthicum has been at the center of the cloud conversation for decades. Former Chief Cloud Strategy Officer at Deloitte, CTO across multiple firms, and author of 17 books on cloud computing, David is one of the most influential voices shaping how enterprises think about architecture, cost, and value.
Now, as an independent analyst and widely followed commentator, he’s known for something rare in tech: cutting through hype with hard data and real-world economics/
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning. The episode also touches on personal branding, Women in DEX, and what comes next in an AI-driven workplace.
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relying on AI at the expense of discernment, responsibility, and individuality. It’s a wide-ranging discussion on work, ambition, and the high-stakes reset now unfolding inside modern organizations.
Learn more about Nexthink Spark, the personal IT agent for every employee, here
Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager, Nexthink) to explore how AI is reshaping roles, workflows, and career paths. From automating repetitive tasks to the rise of AI agents handling entire processes, the conversation tackles what’s changing, what still requires a human touch, and how IT professionals can stay ahead. They unpack the difference between what can vs. should be automated, and what the new IT career ladder might look like in an AI-driven world.
Learn more about Nexthink Spark, the personal IT agent for every employee, here
Geoff Wright returns to unpack the messy reality of work in the AI era. From having 400 windows open and feeling less productive, to explaining why AI should fuel curiosity rather than replace human judgment, Geoff brings his usual mix of optimism, humor, and hard-earned perspective. The conversation explores prompt engineering, digital overwhelm, enterprise adoption, and why “being human first” matters more than ever. It is a wide-ranging, thoughtful discussion on anxiety, complexity, and the promise of AI, with a surprisingly funny detour into why the robots might eventually just leave Earth for Pluto.
Learn more about Nexthink Spark, the personal IT agent for every employee, here
Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex, AI-influenced environments, Mike shares how friction has evolved in scale rather than cause. They discuss the growing importance of flow state, the measurable business impact of small disruptions, and why adoption—not just technology—is the key to success. AI emerges as both a solution and a new source of friction, depending on trust and usability. The conversation highlights why employee experience remains the ultimate metric, and why reducing friction is now critical to productivity, retention, and competitive advantage.
Learn more about Nexthink Spark, the personal IT agent for every employee, here
In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum. From human rights law and human trafficking to Davos and large language models, Kay traces her remarkable journey into AI governance. We explore shadow AI, workplace “hallucinations,” AI companions, and the hidden risks leaders are underestimating. Kay shares why organizations need cross-functional AI governance, stronger guardrails, and far better training — and why the future of work may depend as much on the humanities as technology.
Learn more about Spark here
Tom assembles the “Spark Avengers” for a deep dive into the most talked-about innovation in IT: Nexthink Spark, the personal AI agent for every employee. Joined by Moe Haidar, Denis Schertenleib and Matt Rose, the team unpacks how Spark evolved from early LLM experiments into an enterprise-ready, autonomous IT agent already delivering 70%+ first contact resolution. From printers and frozen cameras to complex root-cause analysis, Spark is transforming support from reactive to proactive. They explore the technology, the personality, the partnerships and the roadmap ahead—and what it all signals about the future of IT operations and digital employee experience.
Oh - and we preview the new DEX Show music, too!
Learn more about Spark here
In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating AI. We dig into his writing on Mustafa Suleyman and the idea of “pessimism aversion”: holding genuine hope for breakthroughs (from personal AI to advances in biology) while staying clear-eyed about risks like misuse, weak regulation, and who really benefits. Benedict also reflects on what early-career professionals lose when work becomes too remote—and why protecting your voice, curiosity, and craft matters more than ever as automation spreads.
Read Benedict’s articles on the DEX Hub:
* The Silent Divide: Why AI Adoption Is Failing Your Frontline Workers
* Mustafa Suleyman: Why Tech Leaders Need to Stop Ignoring AI's Risks
* How to Enhance Employee Experience Through Personalization
Read Cracking The DEX Equation: The First Annual Workplace Productivity Report here
Learn more about Spark here: https://nexthink.com/platform/spark
In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report.
Also: Arsenal. Briefly.
And yes, Tom still needs to update the show music. Hang in there.
Read Cracking The DEX Equation: The First Annual Workplace Productivity Report here
Learn more about Spark here: https://nexthink.com/platform/spark
In the first episode of a NEW ERA for the DEX Show, Tom (that's right, just Tom 😭) welcomes back AI and digital transformation leader Anthony Firmin to unpack the reality of enterprise AI adoption. Drawing on hard-won, real-world experience, Anthony explores why so many organisations are stuck in the “messy middle” of AI, where usage rises but value doesn’t. The conversation digs into trust, experience debt, shallow versus deep AI, and why “same work, more windows” is an early warning sign leaders ignore at their peril. It’s a grounded, human-centred look at what it really takes to make AI improve work, not just change it.
Follow Anthony on LinkedIn here.
***Read Anthony's article on AI and ROI here
Learn more about Spark here: https://nexthink.com/platform/spark
Learn more about AI Drive here: https://nexthink.com/platform/ai-drive***
Recorded live in Lisbon at Nexthink’s SKO last week, this special and emotional episode of The DEX Show sees host Tom McGrath say goodbye to longtime co-host, DEX evangelist, and friend Tim Flower. From the humble beginnings of the podcast during COVID to more than 200 episodes and a global stage, Tom reflects on Tim’s immense impact on Nexthink, the DEX movement, and the community around it. Joined on stage by special guests Tracey Downer and Nexthink founder and CEO Pedro Bados, the conversation celebrates DEX Ops, innovation, culture, and a decade-long journey that helped shape an industry — with laughter, gratitude, and more than a few handkerchiefs.
Learn more about Spark here: https://nexthink.com/platform/spark
The full panel comes together to mark Tim Flower’s final appearance on Reality Bytes, reflecting on his impact, insight, and anchoring presence over the years. Alongside the goodbyes, the conversation turns to a landmark moment for Nexthink: the release of Spark. Framed as a pivotal shift in the capabilities of digital employee experience, Spark is explored through real-world stories and personal takes, including how it empowers employees, reduces IT friction, and redefines support.
A fittingly forward-facing send-off for a Reality Bytes and Nexthink legend.
Learn more about Spark here: https://nexthink.com/platform/spark
In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020.
The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.
Christy draws on two decades as a practitioner to unpack why DEXOps is now essential: post-pandemic tool sprawl, fragmented experiences, and the need to connect experience data to business outcomes. The trio explores cross-functional governance over “one-team ownership,” and Tom and Tim ultimately discuss how agentic AI (and Nexthink Spark) accelerates the shift from reactive support to proactive—and increasingly predictive—experience operations.
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
The Matrix hits different.. when you're in the Matrix.
The team rings in 2026 by reflecting on past predictions—and charting what’s next. From eerily accurate calls on AI consolidation to the unsettling prescience of The Matrix, the conversation looks ahead to a pivotal shift: from conversational AI to operational “do-bots,” the challenge of measuring real enterprise value, and the growing risks of over-automation.
With vivid examples like Waymo literally stuck on the tracks, the episode digs into productivity versus jobs, human-centered design, and the possibility of the first true AI crises. As Tim put it post-show: “AI isn’t off the tracks—it’s on the tracks.” Is this really what the coming year will look like?
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
Kicking off 2026, Tim and Tom welcome Nexthink Chief Product Officer Samuele Gantner and first-time guest CTO Vedant Sampath for a candid “three pillars” deep-dive on enterprise AI. They explore how AI is reshaping product and engineering: new tooling, new development cycles, and the shift from deterministic software to probabilistic agents—plus the critical role of evals, benchmarks, guardrails, and performance. Then they unpack Nexthink’s three-pillar framework: AI for IT (proactive operations and the path to zero tickets), AI for employees (trusted, contextual self-help via Spark), and AI for the business (visibility, governance, and measurable ROI).
Tom also pays tribute, on behalf of the DEX Show team and Nexthink, to the late Alan Nance—remembering a generous, funny, and foundational voice in the DEX community.
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
In our tradtional end-of-year DEX Show special episode, Mondelez’s Geoff Wright returns to unpack a wild 2025 for IT, AI and employee experience. Tim, Tom and Geoff riff on AI agents that shop, plan travel and work across your browser tabs, the coming street fight between Windows and Chromebooks, and why younger workers just want a browser and to be left alone. Geoff explores shadow AI, culture and the human resistance to change, plus his Q1 predictions: Google’s big enterprise push, soaring laptop costs, and why experience, empathy and a good laugh still matter more than any shiny new model.
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
It’s our favorite Reality Bites tradition: the end-of-year panel! Tom and Tim bring the whole crew together—Megan, Ariana, Sean, and Dina—for a joyful, honest, and insight-packed reflection on 2025. From global travel and AI breakthroughs to personal milestones, hard-won lessons, and the music that carried us through the year, the team shares what defined a transformative moment for DEX, for Nexthink, and for each of us. Expect candid takes on AI balance, ambition, slop, mediation, vibe-coding, human connection—and a full round of “song of the year” picks from the whole panel. A warm, funny, heartfelt wrap to a huge year.
LISTEN AFTER THE MUSIC FOR TOM’S WORD OF THE YEAR AND SONG PICK
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
Tim and Tom sit down with Steve Wunker — Managing Director of New Markets Advisors, author, and early pioneer of the smartphone — to explore the big ideas behind his latest book, AI and the Octopus Organization. Steve breaks down why AI shouldn’t just “bolt onto” old processes, how distributed intelligence reshapes the firm, and what leaders can learn from one of nature’s most adaptable creatures. From organizational plasticity to the changing role of middle managers, Steve offers a pragmatic roadmap for thriving amid rapid AI-driven transformation.
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
In this Reality Bytes reunion, Tom, Sean, Tim, Oriana and Megan unpack the buzzy rise of vibe coding — the AI-assisted development trend coined by Andrej Karpathy and already explored by companies like Meta and Microsoft. The panel digs beneath the hype: from accelerated prototyping and accessibility gains to serious risks around technical debt, shadow applications, governance, security and the loss of human accountability. Oriana and Megan highlight the importance of schema, context and genuine creativity, while Tim warns against mistaking speed for quality. Is vibe coding the future - or just another fragile shortcut? The panel isn’t convinced… yet.
Learn more about Spark, The World’s Most Powerful DEX Agent, for Employees, here
Download The First Annual Workplace Productivity Report here
In a wide-ranging conversation, Robb Wilson—CEO and co-founder of OneReach.ai and author of The Age of Invisible Machines—joins Tim and Tom to explore the rise of agentic AI and its seismic implications for IT, organizations, and society. Robb breaks down the concept of agent runtimes, why conversational interfaces matter more than ever, and how adaptive, self-orchestrating systems will reshape work far beyond today’s service models.
They also discuss Robb's remarkable childhood memories of legendary philosopher of technology Marshall McLuhan.
Learn more about Nexthink's AI Drive here
Tim, Tom, and Oriana sit down with Monica Filak, Director of Customer Success at Nexthink, to explore what it really takes to turn DEX from a tool into a transformative methodology. Monica shares how her team helps organizations move beyond technology to rethink their people, processes, and communication — bridging the long-standing divide between IT and the business. From creative internal branding to AI-driven efficiency gains, she explains how companies can evolve from “shiny tool” thinking to achieving measurable, human-centered value.
Download The First Annual Workplace Productivity Report here
It’s a milestone moment! Our 200th episode of The DEX Show (and the first ever late one — sorry about that!). To mark the occasion, Nexthink Founder and CEO Pedro Bados returns to reflect on Nexthink’s incredible journey and discuss the company’s next era — from the recent investment by Vista Equity Partners to the accelerating fusion of DEX and AI. Pedro shares his perspective on how AI is reshaping the workplace, Nexthink’s vision for “an IT agent for every employee,” and why he’s optimistic about the future of technology and innovation. A landmark conversation to celebrate our big birthday.
Learn more about Spark, The World’s Most Powerful DEX Agent, for Employees, here
Download The First Annual Workplace Productivity Report here
This week, Tim and Tom are joined by RB regular and DEX Hub editor Sean Malvey to unpack Nexthink’s first Workplace Productivity Report, “Cracking the DEX Equation.” Drawing on data from nine million endpoints, the report quantifies the real productivity impact of digital employee experience — revealing where enterprises lose nearly half a million hours a year to poor DEX, and how small score gains deliver measurable ROI.
In addition, the team acknowledge the various huge milestones in the air, from the show's approaching 200th episode, to Nexthink's new $3bn dollar valuation and investment.
Download The First Annual Workplace Productivity Report here - https://nexthink.com/resource/cracking-the-dex-equation-or-the-first-annual-workplace-productivity-report
Tim and Tom host another special live edition of The DEX Show, this time from the Omni Boston Hotel, recorded during last week’s Experience Boston. Joined by Christina Lahr (Bayer), James Krick (Campbell’s), and Ryan Way (Warburg Pincus), the hosts dig into more real-world stories of data-led IT excellence, once again in-person.
In between, listeners can learn a few unexpected facts about Tim — has he ever been in a fist fight, starred in a play, or been thrown out of a bar? Listen now to find out...
Download The First Annual Workplace Productivity Report here
Head of Nexthink's Digital Community and User Groups Jon Leighton rejoins Reality Bytes with Tom, Sean, and Dina to explore how community remains the beating heart of Digital Employee Experience (DEX).
Fresh from Experience London and heading into Experience Boston, Jon shares how Nexthink’s Ambassador Program, user groups, and learning initiatives empower practitioners to grow, collaborate, and lead change. From storytelling and communication to real-world impact and career development, this episode celebrates the people and connections driving DEX forward.
Learn more about becoming a Nexthink Ambassadors here: https://nexthink.com/nexthink-ambassador
Take a DEX Management Certification here: https://dex.nexthink.com/dex-management-certification/
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Learn more about AI Drive here and Nexthink Adopt here
Tim and Tom are back with another special DEX Show Live!—recorded last week at Nexthink Experience London at the Intercontinental by the iconic O2. Day 1 of the world's biggest DEX event saw over a thousand IT pros gather for two days of innovation, insight, and energy. In this lively episode, the hosts are joined by Guillaume Charles, Senior Director of Product Management (Diagnostics) at Nexthink, and Gabriela Moraes from Electrolux to explore the state of digital and AI adoption in the enterprise. Plus, the audience gets involved in a hilarious round of AI Confessions—revealing just how far they’ve already let AI into their work (and personal) lives.
Book your tickets for Nexthink Experience Boston here: https://nexthink.com/experience
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Learn more about AI Drive here and Nexthink Adopt here
The Reality Bytes team is back together again! Tim, Tom, Megan, Dina and Sean swap stories of how AI has reshaped their personal and professional lives and habits over the past year—from eerie chatbot encounters and creative breakthroughs to frustrations with hallucinations and the hunt for the true “human fingerprint.”
Learn more about AI Drive here
Book your tickets for Nexthink Experience here: https://nexthink.com/experience
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
In this very special episode of The DEX Show, we welcome back one of the world’s most influential voices on digital transformation and the future of AI leadership: Charlene Li.
Charlene is a bestselling author and trailblazing thinker who has helped leaders navigate disruption for over two decades. She returns to the show for an unmissable conversation on the realities of AI Transformation—and what it means for organizations, leaders, and employees at every level.
Part of our AI Transformation Series marking the launch of AI Drive, this conversation goes well beyond hype.
Learn more about AI Drive here
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
In this special Reality Bytes, the team sits down with Matt Rose, Product Marketing Manager at Nexthink, to talk about the just-announced AI Drive. Matt breaks down how AI Drive helps organizations finally make sense of their scattered AI landscape—bringing visibility, usage insights, guidance, and measurable impact into one place inside the Nexthink Infinity platform. He also shares early customer feedback, the future roadmap, and why AI adoption has become a critical competitive differentiator.
If you’ve wondered how to move beyond AI experimentation to true business value, this is an episode you need to hear.
Learn more about AI Drive here
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
In this episode Tim and Tom sit down with Sean Thomas, Managing Director of EUEM Business at Edge Consulting, to explore how happiness, health, and IT success are all connected.
They dive into the parallels between personal health and IT health, the evolution of proactive and preventative IT, and how organizations can better operationalize digital employee experience (DEX). From vendor partnerships and process investments to the role of AI in shaping the next generation of IT management, Sean offers valuable insights for leaders navigating today’s complex digital workplace.
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Check out EDGE here: https://edge-solutions.com/
Reality Bytes is back! In this episode, Tim, Tom, Megan, and Sean dive deep into DEXOps—the practice of operationalizing Digital Employee Experience. Building on insights from the show's recent webinar series, the team explores how IT leaders can shift from reactive firefighting to a proactive, structured approach that drives measurable business value. They cover the key pillars of DEXOps—from people development and process rigor to technology selection, communication strategies, and leadership alignment. You’ll hear why DEXOps isn’t a side project or “hobby,” but a mission-critical discipline, as essential as security or uptime. Whether you’re a lean IT team looking for efficiencies or a mature organization ready to scale, this conversation breaks down the theory and practice behind making DEX real in day-to-day operations. Plus, get a preview of upcoming webinars and certifications to help you build your own DEXOps journey.
Check out episode 1 of the DEXOps webinar series on demand here
Check out episode 2* of the DEXOps webinar series on demand here***
Register for episode 3 LIVE here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations.
Learning more about Ben’s research and insights here: lhra.io
Read Nexthink's study on AI, HR, and IT here: https://nexthink.com/resource/its-new-mandate-the-science-of-productivity-part-2
Read about AI's impact on creativity here: https://techxplore.com/news/2024-10-explores-impact-llms-human-creativity.html
Book your ticket for Nexthink Experience Boston or London here: https://experience.nexthink.com/london
Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel.
Knowledge is power—until you forget.
In the midst of troubleshooting performance and productivity issues, the team at Zentech found yet another problem – Employees struggling with constant change and not able to leverage the apps they need to get their job done. Across industries, employees are struggling with the relentless pace of technology changes, especially with AI. And I’ve seen it as I travel the world talking with executives and tech leaders – they’re all concerned not only with IT’s ability to transform quickly, without breakage, but also with their employee’s ability to keep up with the pace and volume of change. Training sessions forgotten, new systems replacing old ones overnight, and IT teams overwhelmed with employees who simply can’t keep up. At Zentech, the story is no different.
Join us as we investigate the unseen breakdown of knowledge retention and the chaos it leaves behind - in Episode 5 - The Forgotten.
Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.
In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025.
From Starbucks’ gluten-free perception problem to Gen Z’s naturally inclusive leadership style, Tania shares research-driven insights into how perception, trust, and consistent action are reshaping the modern workplace—and driving better Digital Employee Experience (DEX). Along the way, you’ll get a masterclass in what great 21st-century leadership looks like: how social listening can predict human behavior, why XLAs reveal more than traditional metrics, and the tell-tale signs of harmful leadership—where words and actions don’t align.
Connect with Tania Benade-Meyer: LinkedIn | Unstructured.co
***Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience***
Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel.
Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)
The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another appearance, and the team gets closer to uncovering the source of many of their recurring IT issues, with the help of an AI assistant and a very persistent DEX team.
Join us for episode 4, The Virtual Murder.
Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.
Tom and Tim are joined by the brilliant Mrinal Rai—Executive Client Advisor at Pomeroy, longtime industry analyst, and award-winning graphic novelist.
Together, they explore the future of Digital Employee Experience (DEX) through the lenses of creativity, AI innovation, and enterprise transformation. Mrinal shares his journey from analyst to advisor, his artistic inspirations, and his unique perspective on how empathy and digital adoption platforms (DAPs) are critical to achieving real business outcomes.
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
Back by popular demand once again! Here's episode 3 of Tim Flower's brand new IT mystery series, Parallel.
Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)
In episode 2, we uncovered an invisible hand—a saboteur leaving undocumented changes and phantom scripts, wreaking havoc at Zentech. This week we’re shifting our focus to tell the story of something much quieter. Something… insidious even. It’s not a rogue script. It’s not a disgruntled ex-employee. It’s something much harder to pin down: Complacency. When people stop fighting back against the problems that plague them… what happens? For Zentech, it turned into a storm of security risks, failed patches, and crashing systems. And the trail led to a surprising culprit: the reboot button.
Parallel is a fictional journey inspired by the popular murder mystery series Serial, which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at the high tech firm.
Hosted by Tim Flower, a 35-year career technologist who has spent the last 10 years helping IT teams understand how productivity is stolen, both from IT, and from the employees IT supports. It’s been a journey of seeing workdays gone wrong, systems gone haywire, and the lengths IT will go to for answers.
This mission started out to answer one simple question: What’s been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated.
Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.
While The DEX Show often explores digital transformation and employee experience through a technical or strategic lens, today’s interview takes a more human turn — spotlighting the formative experiences that shaped one of the UK legal sector’s most passionate champions of service excellence, Midge Renganathan, Head of IT Service Delivery at leading law firm RPC.
Midge delivers a moving, candid account of growing up, finding belonging, and discovering a unique talent for customer service and people leadership.
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Chris Sibold rejoins Reality Bytes to talk about what can only be described as a whiplash year for federal IT. Just eight months after his last visit, Chris dives into the incredible transformation sweeping across U.S. federal agencies—driven by budget slashes, workforce reductions, and a new digital imperative.
Chris explains how government IT is now undergoing another 10 years of change—compressed into just a few quarters. From rising expectations around efficiency to existential questions around operational survival, this episode offers insights from inside the storm.
Download Nexthink's exclusive report, 'The Cost of Doing Nothing: Why Public Sector (PS) Productivity Lags Behind Other Industries' here
Read more about Nexthink's FedRAMP progress here
Download a free copy of the brand new Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Register for Nexthink Experience 2025 here
In this episode, solo Tom welcomes Mike McGarvey, Global VP and Digital Workplace CTO at Atos. Mike shares insights into the creation and evolution of the Experience Operations Center (XOC)—a real-time, proactive extension of traditional IT operations built on Nexthink Infinity.
From Atos’ decade-long partnership with Nexthink to the shift toward DEX-driven business outcomes, Mike explains how the XOC is reshaping digital workplace strategy. Discover why now is the time for a new operational layer focused on employee experience, how the end of the IT incident is coming into view, and what the future holds for roles, skills, and workplace observability.
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Learn more about the XOC here
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
The crew reunites to unpack the second part of Nexthink’s landmark research series, The Science of Productivity. Titled 'The Experience Silo: HR, IT, and the Digital Workplace', the latest installment explores the growing overlap between HR and IT, revealing that 64% of IT leaders foresee a formal merger within five years.
Tom McGrath is joined by Sean Malvey (report author as well as RB regular), Tim Flower, and Oriana Ott to discuss what’s driving this trend, what’s standing in its way, and what a future Chief Employee Experience Officer role might look like.
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)
What if the real barrier to transformation isn’t technology—but fear? Silicon Valley veteran, strategist, and author John Hagel joins Tom to challenge the myths of digital transformation, argue for the power of scalable learning over efficiency, and explore why unlocking human passion may be the only sustainable way forward.
From leadership mindsets to the future of education, John’s insights reframe the role of institutions in a world of accelerating change.
A real must-listen episode!
Read John's fantastic blog here (https://www.johnhagel.com/)
Download a free copy of the brand new Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Register for Nexthink Experience 2025 here
**Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform**
Back by popular demand! Here's episode 2 of Tim Flower's brand new IT mystery series, Parallel.
Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)
Parallel is a fictional journey inspired by the popular murder mystery series Serial, which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at one high tech firm.
This mission started out to answer one simple question: What’s been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated.
In our first episode, we uncovered the mysterious theft of productivity at Zentech. A rogue script, phantom processes, and employees caught in the crossfire. But what if this wasn’t just bad luck, or a simple system failure? What if it was deliberate? In this episode, we follow a trail left by a single vandal. A criminal that leaves no trace behind. One known only as 'The Undocumented Change.' What we uncover may change everything we thought we knew about Zentech's crisis—and possibly, about the very foundation of workplace technology itself.
Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, Kathryn Shea, and Ella Drimer.
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
In this intellectually provocative episode, Tim and Tom are joined by global disruption strategist and best-selling author Terence Mauri.
From his origins in Stratford-upon-Avon—the birthplace of Shakespeare—to advising top organizations around the world, Terence brings a uniquely human and deeply strategic perspective to the challenges of the AI era.
In this lightning-in-a-bottle conversation, he reframes disruption as an opportunity rather than a threat—and explains why "respair" (an ancient word for renewed hope) might be exactly what today’s tech leaders need.
Find out more about Terence here
**Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform**
Introducing Parallel: A brand new IT murder mystery series by the makers of the DEX Show. Catch every episode by subscribing to Parallel on Apple Podcasts here (or simply search Parallel wherever you get your podcasts)
From Nexthink and the creators of The DEX Show, this is Parallel: One IT story told week by week. Because technology problems don’t happen in isolation. Or by themselves. They happen in parallel.
What’s been killing productivity at Zentech, a cutting-edge company known for its efficient operations and innovation? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? Over the course of 5 weeks, you’ll see that answering that question uncovered all sorts of other unanswered questions, and we ended up finding more mysteries - crashing systems, failed updates, unhappy employees, and a strange reference to something called “The Foundation”.
**Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform**
In this Very British Edition of The DEX Show, Tom welcomes Jack Bourne, Head of IT Operations at the British Transport Police. Jack shares insights into the unique challenges of delivering seamless digital experiences across a highly mobile, widely dispersed police force operating across 170+ sites. Jack offers a fascinating look at proactive IT, digital adoption, and collaboration in a public service context. Plus, find out how rebooting really can be revolutionary—when you do it at scale. And how there are no robot dogs (yet).
**Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform**
The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation.
Listen to Alan Nance on XLAs here
**Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform**
In this episode of The DEX Show, we go behind the curtain with Seth White, founder at Ellipsys, to unpack the real work required to make Digital Employee Experience (DEX) successful.
From building the right operational structures to dealing with tool sprawl, Seth gives a grounded, candid view of how to actually drive measurable outcomes with DEX initiatives. No hype—just what works.
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
**Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.**
In this Reality Bites, the team explores the first installment of 'IT’s New Mandate: The Science of Productivity,' a new two-part research report produced in partnership with Vanson Bourne. Tim is on a well-earned break, but the rest of the crew (Tom, Sean, Dina, Megan, Oriana) is on hand to dissect the findings from part one of the study (available below) which explores how IT is navigating the AI era—especially through the lenses of adoption, digital dexterity, and business value.
This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025—and where they still have blind spots.
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
**Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.**
Heather E. McGowan—renowned future-of-work strategist, keynote speaker, and bestselling author of The Adaptation Advantage and The Empathy Advantage—joins Tim and Tom to explore the deep changes shaping work, leadership, and society.
Heather shares her insights on why continuous learning, empathy-driven leadership, and trust-building are now strategic imperatives in the face of accelerating technological, cultural, and societal disruption.
A wonderful conversation with a special thinker!
Check out Heather's new website here
Learn more about Nexthink's Adopt here
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petter… but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilities—from identifying key experience trends to generating strategic cost-saving recommendations in seconds.
Marc shares the vision behind this revolutionary upgrade and explains why Assist 2.0 is so much more than a query tool—it’s an analyst, a guide, and a force multiplier for IT teams.
Listen to Mohamed and Maxime explain how they taught Assist NQL here and read their blog here
Learn more about Assist here
**Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.**
In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital employee experience (DEX). The trio explore the biggest trends reshaping the future of work—including why tech adoption has skyrocketed to the top of every IT leader’s priority list in 2025.
Topics discussed include:
* Why “getting more for less” is driving adoption to the top of the digital workplace agenda
* The growing convergence of DEX and digital adoption platforms (DAP)
* How leading enterprises are embedding DEX thinking into product teams and decentralizing the “experience office”
* What mature organizations are doing differently—and why HR-IT alignment is no longer optional
* Why generative AI is putting new pressure on enablement, training, and behavioral adoption
* The neuroscience of DEX, flow states, and the emotional intelligence required to design systems for humans
Learn more about Nexthink's Adopt here
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
This very special Reality Bytes explores one of Nexthink’s most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) — and what it means for the future of digital employee experience.
You’ll hear:
🔍 How Nexthink Assist evolved from a query generator into a true DEX analyst
🧠 Why teaching AI to reason (not just autocomplete) is the next frontier
📊 Assist’s upcoming capabilities—from generating reports to learning from peers
⚡️ Why this is so much more than just another chatbot—it’s the start of a revolution in IT operations
Read Mohamed and Maxime's blog here
Learn more about Assist here
**Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse?
In this episode, Tim and Tom catch up with Robin Milton-Schönemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enabler—and why “Are you having a good time?” might be the ultimate success metric.
In this conversation:
🔧 How Robin’s team transformed onboarding into a proactive, personalized experience
🎯 Why curated choice beats overwhelming options every time
📦 What white-glove IT actually looks like in practice
🤖 The future of LLMs and digital agents as tailored IT support
📊 How sentiment and feedback drove constant innovation
💡 Why IT’s future lies in human empathy, not just technical excellence
Whether you work in IT, digital workplace strategy, or simply care about improving employee experience—there’s plenty to take away from this one.
**Register for Nexthink Experience 2025 here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
The whole panel is back in full force! Tim, Tom, Sean, Dina, Oriana, and Megan come together to unpack the future of Digital Employee Experience (DEX). With AI reshaping the way we work, is DEX entering a new era of influence across IT, HR, and beyond? Or are we seeing a period of consolidation where DEX solidifies its place as a core business investment?
In this episode:
🔍 The evolution of DEX – transformation or consolidation?
🤖 AI’s role in shaping the next wave of workplace intelligence
🏢 Breaking down corporate silos – how IT and HR must collaborate
💡 Operationalizing DEX: moving from concept to measurable impact
📊 Transparency & adoption – why tracking success is key
🔥 The ‘Holy Cow’ moments: how AI will redefine the DEX experience
This episode is a must-listen for IT leaders, digital workplace strategists, and anyone invested in the future of employee experience.
**Watch Nexthink Experience 24 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy.
In this episode:
🚀 The XLA tipping point – is 2025 the year?
🏆 Why major brands are finally investing in experience management
🤖 AI’s role in shaping the next wave of digital experience
🔮 Alan’s predictions for the future of service, IT, and business transformation
If you're in IT, digital workplace, or experience management, this is a must-listen!
Read more about the XLA Insitute here
**Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
This fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting game-changing innovations, Nicolo plays a key role in plotting the future of Nexthink and (by extension) the DEX sector at large.
We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nexthink is positioning itself at the cutting edge of Digital Employee Experience (DEX).
Oh, and did we mention Nicolo once had a FIFA football agent license? Tune in for a fascinating look at the intersection of strategy, finance, and product innovation—plus a dash of football banter.
🔊 Hit play now!
**Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
How do you drive digital adoption for 450,000 employees across 150 countries? Digital Experience Director & Employee Experience Evangelist Anthony Firmin joins Tim and Tom to share his expertise on creating scalable, human-centered digital adoption strategies. 💡
In this episode, Anthony breaks down:
✅ The power of data-driven adoption strategies 📊
✅ Why one-size-fits-all approaches fail—and how to fix them 🎯
✅ The role of AI in hyper-personalized digital adoption 🤖
✅ How IT and HR must collaborate to elevate employee experience 💼
✅ Lessons from one of the world’s largest MS Teams adoption projects 🌎
An unmissable episode for anyone navigating digital transformation in 2025! 🔥
Learn more about Nexthink Adopt here
Read Anthony on the DEX Hub here
**Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused.
The discussion explores how IT can help—or hinder—productivity, whether through well-designed tools, thoughtful policies, or just adding to the digital noise. Tim breaks down practical strategies to combat context switching, while Oriana reflects on the tension between deep work and the always-on culture. The panel also examines company culture’s role in reinforcing (or resisting) these habits and whether IT should play a part in managing work-life balance.
Tune in for an insightful, relatable conversation—and hopefully, not as just another distraction!
**Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador Program. This isn't just another episode—it's a front-row seat to an extraordinary leadership seminar featuring renowned thought leader and best-selling author, Jacob Morgan.
Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dives deep into the transformative concept of Leading with Vulnerability. Jacob unpacks groundbreaking insights from his latest book, offering actionable advice on how leaders can balance competence with connection to inspire their teams and drive meaningful change.
Listeners will gain rare access to candid discussions on leadership in the digital era, the evolving role of IT leaders, and the intersection of digital employee experience (DEX) and organizational culture. The energy, authenticity, and wisdom shared in this session made it a standout event for live attendees—and now it's your turn to experience it.
Don’t miss this exclusive opportunity to learn from one of the foremost voices in leadership today. Whether you're an aspiring leader or a seasoned professional, Jacob's insights will challenge and inspire you.
🎧 Tune in now and elevate your leadership journey!
Discover more about the Nexthink Ambassador program here
**Discover more about Jacob Morgan here
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director, Nexthink). Along with Andy, the panel explores the challenges VDI teams face today, the blame game in IT, and why a holistic DEX-first approach makes managing VDI environments more effective. Tune in for an insightful discussion on how VDI impacts IT, employee experience, and the future of digital workplace strategies.
Learn more about VDI Experience here
**Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this episode of The DEX Show, Tim and Tom are joined by David Welling, IT Sustainability Governance Lead, National Grid, and Sébastien Vibert, Sustainable Workplace Lead, Atos, to explore the very latest in the intersection of IT and sustainability. Together they dive into Atos' groundbreaking new research on outdated norms, like the three-year laptop lifecycle, and discuss how data-driven insights can revolutionize IT efficiency and reduce environmental impact.
From unused device potential to employee engagement in sustainability initiatives, this episode outlines a bold vision for a more sustainable digital workplace. Tune in for practical strategies and thought-provoking insights to inspire change in 2025 and beyond!
Check out the report here
**Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Join the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From boosting collaboration and well-being with Digital Employee Experience (DEX) to breaking free from the "more, more, more" productivity trap, this lively chat has it all.
Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decisions, this episode will inspire you to put employees first and find that magic mix of efficiency and humanity. 💡
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of Computer Hardware and Software. Join Tom as he flies solo for an intimate and wide-ranging discussion with his favorite tech writer and historian.
Discover the stories behind Charles’ groundbreaking books, his journey into technology and writing, and his unique ability to blend technical depth with captivating narrative. They also explore the societal implications of technology, the evolving role of programmers, and the potential—and challenges—of AI.
Whether you’re a long-time fan of Petzold’s work or new to his legacy, this is an unforgettable conversation that dives into the roots of modern computing and the art of making the complex accessible.
Don’t miss this extraordinary episode!
Check out Charles’s exclusive new website here (https://codehiddenlanguage.com/)
**Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthink’s game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. It’s an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Don’t miss it!
Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" here
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina, Megan and Sean join Tim and Tom to discuss the major themes of the year, both inside DEX and the digital workplace more generally. From the ongoing rise of AI to strategic adaptations in business, the conversation spans key insights, including leadership through change, recalibrating human and technological roles, and the shift from hype to practical application.
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this end-of-year episode of The DEX Show, Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital Experience at Mondelez) for a deep dive into the evolving intersection of generative AI and digital employee experience. Geoffrey shares insights on groundbreaking tools like Amazon Nova and Synthesia, which are revolutionizing workplace efficiency, training, and multilingual content delivery. From AI-driven avatars to hyper-personalized training modules, they discuss how companies can embrace AI now to prepare employees for tomorrow. Don’t miss Geoffrey's unique perspective on leveraging AI to create meaningful, scalable, and transformative solutions across industries.
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
This episode explores the world of security and compliance with Nexthink's Field Security Director John Connell. Along with Megan, Oriana and Tom, John breaks down how certifications like ISO 27001 build client trust and how partnerships with AWS support scalability and data protection.
Tune in for an inside look at the "always-on treadmill" of DEX security, including proactive measures, real-time safeguards, and lessons from industry-wide events. A must-listen for DEX enthusiasts and security professionals alike!
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this episode, Phil Kirschner, founder and principal consultant at PK Consulting, explores how workplace design and digital employee experience (DEX) are intersecting to help shape the future of work. Phil discusses the role of AI in enhancing collaboration, creating smarter spaces, and optimizing hybrid models. With insights on reducing real estate portfolios while boosting engagement and productivity, this conversation offers practical advice for navigating the evolving landscape of work.
Don’t miss Phil's thoughts on "virtual first, but not placeless."
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this episode of Reality Bytes, the team welcomes Chris Sibold, Nexthink’s Senior Director of Public Sector, to explore the transformative role of Digital Employee Experience (DEX) in government IT. Drawing on his career as an Air Force logistics officer and channel leader, Chris highlights the unique challenges public sector organizations face, from legacy systems to siloed operations.
Chris brilliantly illustrates how DEX drives mission-critical improvements, empowering IT teams and enhancing services for citizens. Tune in to discover how DEX isn’t just a luxury; it’s a necessity for modern government operations.
Listen to Podcast #72, DEXifying US government (w/ NuAxis), here
Watch DEX Show Live video episodes on YouTube here
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim and Tom host another bumper episode, this time LIVE from the floor of Experience London, in the historical Tobacco Dock in the city’s East End, with five more extremely special guests:
- Tim McCormack (Team Lead, Edward Jones)
- Casper van Amelsvoort (Product Owner Squad Bolt & Squad Business Intelligence, Rabobank)
- Dhan Pandya (Head of End User Experience, Tokio Marine)
- Qasim Ali (Senior Director - Global Service Delivery & Assurance, Haleon) & Saurabh Sharma (Associate Vice President, HCL)
It's a video episode too – that be able to watch on the Nexthink YouTube channel very soon (if not already)
Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making these wonderful Experience DEX Show dispatches possible!
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
**Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim and Tom host a bumper episode LIVE from the floor of Experience Boston, featuring no less than four extremely special guests:
Matt Campbell (Product Owner – End User Productivity and Compute, Viasat Inc.)
* Andrew Sanchez (Desktop Support Analyst II, Vituity)
* Trent Garewal (Sr IT Professional, Kimley-Horn)
* Steve Massman* (Systems Architect, Veterans United)
It's a video episode too -- which you'll soon be able to watch on the Nexthink YouTube channel.
Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making this extremely fun episode possible.
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here **For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
The Reality Byes team break down the fantastic new report by Nexthink, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity.'
Download the free new report right here
Register now for Nexthink Experience 24 in London (5-6 Nov) here (https://www.nexthink.com/experience).
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here **For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tom and Tim welcome Brian Elliott, author of How the Future Works, to dive deep into the changing dynamics of the modern workplace as Generation Z starts to transform the workforce. They explore common misconceptions about Gen Z, how this digital-native generation is shaping workplace expectations, and the critical importance of hybrid work models that balance mentorship and socialization.
Brian shares his insights on how Gen Z differs from previous generations in terms of work-life balance, stressors like social media and the pandemic, and their desire for meaningful, flexible, and in-person engagement.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here **For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this special episode of The DEX Show, regular Reality Bytes panelist Megan Brake joins Tim and Tom to preview the highly anticipated Experience events in Boston and London. As the driving force behind this year's content, Megan shares what attendees can expect, who they can meet, what they’ll learn, and— for want of a better word— experience.
Discover why Experience is the must-attend event for anyone passionate about the future of Digital Employee Experience (DEX), with insights from companies like Visa, Siemens, and more.
Tune in for an inside look at the biggest DEX event of the year...
Book YOUR tickets below!
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here **For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Vishal Brown, Chief Evangelist and Digital Workplace Leader at NTT DATA Services, previews the integration of Microsoft Copilot and Nexthink, and how this kind of innovation will drive the future of digital employee experience. Vishal also discusses the proactive role of telemetry and how conversational AI is helping IT teams anticipate and resolve issues faster.
Tune in for insights into IoT, smart offices, and the evolving digital workplace.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Welcome back, changemakers! In this episode, the crew—Sean, Megan, Tim and Tom—reunites to discuss the whirlwind of developments in Digital Employee Experience (DEX) over the past few weeks. Tim shares highlights from his recent business trip to Australia, including the growing awareness of DEX in the region and reflections on attending Gartner’s IT Symposium. They also dive deep into the latest Gartner Magic Quadrant and Critical Capabilities reports, clarifying what sets them apart and why both are crucial for understanding the DEX landscape.
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
**Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tom welcomes Doug Tedder, a leading consultant and expert in IT service management. Together they explore the evolving role of IT, emphasizing the shift from technology as a support function to a central business enabler. Doug shares insights on the future of service desks, the growing importance of AI and automation, and how human-centric approaches are critical in an increasingly digitized world. Doug highlights the value of data-driven decision-making in IT, and how mining service desk data can enhance employee experience and foster proactive support.
**Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this VERY special episode of Reality Bytes, the team celebrates the release of Gartner's first-ever DEX Tools Magic Quadrant, a milestone in the digital employee experience (DEX) space. Oriana, Sean, Dina and Tom welcome Andrew Robertson, Senior Director of Analyst Relations at Nexthink, to hear about the significance of this achievement and Nexthink's standout position as a leader. They discuss the importance of market recognition from major analysts like Gartner and Forrester, the future of DEX, and how Nexthink's innovative approach continues to set the industry standard.
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download Forrester's 2024 EUEM Wave™ report here
**Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this solo Tim episode, guest Charlene Li, author of Winning with Generative AI and founder of Quantum Networks, shares her thoughts on successful technolgoical transformation and what this means for the approaching age of AI. Charlene emphasizes the importance of embracing change as an opportunity for growth, and the role of leadership in digital transformation. Charlene also explores the concept of "realist optimism" and offers practical advice for leaders on navigating AI adoption while aligning with organizational goals. Tune in for a deep dive into the future of technology and leadership.
**Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this Reality Bytes, Sean, Dina, Tim, and Tom dive into the transformative potential of Microsoft's new Copilot+ PCs, focusing on how these AI-powered systems are poised to reshape the digital workspace. The panel examine the implications of the Qualcomm Neural Processing Units (NPUs) integrated into these new PC models (capable of performing an astonishing 45 trillion operations per second) examining them from the perspective of both employees and the IT teams already weighing up when and how to distribute them at their organizations.
**Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Kelly Monahan and Christie Smith, authors of Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human-Powered Leadership, join the show to discuss the evolution of leadership in today's tech-centric world. They explore how distributed teams, AI, and global challenges demand a shift from traditional leadership models to one that emphasizes human connection and empathy. Kelly and Christie share their insights on creating a new playbook for leaders, focusing on emotional maturity, contextual competence, and leveraging technology to enhance human interactions. Tune in for a deep dive into the future of leadership.
Find out more about Kelly and Christie’s new book here: https://www.smith-monahan.com/
**Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Dave Wagner (Senior Product Marketing Manager, Nexthink) joins Sean, Oriana and Tom to discuss the evolution of IT management with the rise of SaaS solutions, emphasizing the need for comprehensive visibility into application performance. Dave explains Nexthink’s approach, highlighting best practices for deploying SaaS updates, the importance of proactive problem-solving, and the lessons from the recent CrowdStrike outage.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In the wake of the recent CrowdStrike incident, Tim and Tom welcome Greg Satell, co-founder of ChangeOS, a transformation and change advisory, and author of "Cascades: How to Create a Movement that Drives Transformational Change." Greg shares his journey from running a media organization during Ukraine's Orange Revolution to becoming an expert in organizational change and innovation. He discusses the principles of change, the role of resistance, and the importance of understanding power structures. Greg also explains how IT leaders can leverage these principles to drive change and overcome the status quo in their organizations.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this special EMERGENCY POD, Tim and Tom discuss the unprecedented CrowdStrike incident with Gaurang Ganatra, Nexthink's Product Marketing Director. Together, they delve deep into the details of the global IT outage caused by the faulty CrowdStrike Falcon update, and Gaurang shares real world use cases detailing how Nexthink helped customers mitigate the potential impact through preventative IT management and advanced observability capabilities.
This is a must-listen, and an amazing testimony to the power of DEX.
Read Gaurang’s article here
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Today, Tom was thrilled to welcome Jason Averbook, Senior Partner and Global Leader of Digital HR Strategy at Mercer, joining the show from Singapore. Jason is the author of "The Ultimate Guide to a Digital Workforce Experience: Leap for a Purpose," and together they explore how digital transformation impacts HR and employee experience.
Jason shares his journey from implementing DOS mainframe payroll systems to leading digital HR strategies. They discuss the evolving dynamics between HR and IT, emphasizing his view on the need for HR to own digital strategy while IT enables it. Jason also highlights the importance of empathy and emotional intelligence in creating impactful digital experiences.
Don't miss Jason's insights on the future of AI and its transformative potential in HR, and his advice for HR and IT professionals on staying relevant in this rapidly changing landscape.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Popular fellow Nexthinker Katharine Dahl finally answers Reality Bytes’ call to join the show as a special guest! As Principal Product Marketing Manager at Nexthink, Katharine has been instrumental in driving the launch of Nexthink Adopt, the first digital adoption product built on a digital employee experience (DEX) platform. Here she breaks down the significance of the marrriage of DAP and DEX, the digital adoption challenges in the modern workplace, and much more besides…
Find out more about Nexthink Adopt here.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim and Tom are joined by Alexandra Levit, CEO of Inspiration at Work. They discuss the evolving role of technology workers over the past decade and the new skills essential for career durability. Alexandra shares insights on the increasing automation in tech roles and the necessity of developing human skills such as intuition, empathy, and problem-solving. They also explore effective strategies for upskilling and reskilling IT teams, the importance of a customized digital employee experience, and how AI can be an ally in these processes. Tune in for a deep dive into the future of tech employment and organizational support.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Welcome back to Reality Bytes! Today, we dive into the history of AI in the workplace with the panel, featuring Dina, Oriana, Sean, and Megan. Inspired by Megan Brake's brilliant article on the Nexthink blog, we explore the origins and evolution of AI, from early sci-fi imaginings and Alan Turing's theoretical work to the Dartmouth Conference's pioneering research. The team discusses the first interactive chatbot, Eliza, and the progression from rules-based systems to today's neural networks and machine learning.
Read "The History of AI in the Workplace" by Megan Brake here on the Nexthink blog.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this episode, Tom welcomes Marc Carone, a former Nexthink user and a builder and mentor of world-class client service delivery teams. They discuss Marc's dual passion for electronic music and IT service delivery. Marc shares his journey from DJing and electronic music production to leading large service organizations and implementing proactive IT solutions. Listen as Marc delves into the importance of empowering teams, building meaningful relationships, and the intricacies of progressive house.
Check out Tim’s Proactive IT Guy YouTube channel here
You can find Marc’s brilliant articles on his LinkedIn page here
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this Reality Bytes, Sean, Dina and Tom meet Mohamed Kafsi, Director of AI at Nexthink, to hear about his amazing professional journey from Tunisia to leading AI initiatives at Nexthink.
Kafsi explains his long-standing passion for AI, describing it as a field where technology feels like magic. He emphasizes the importance of AI in creating personalized digital experiences for employees and envisions AI-driven tools enhancing IT support.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim and Tom meet the fascinating Bill Schaninger, international speaker, author, and senior partner at Modern Executive Solutions. Bill explores the evolution of employee experience from the 1990s to the present, highlighting key trends and transformations. He discusses the impact of technological advancements, major economic events, the COVID-19 pandemic on workplace dynamics, as well as the impending impact of AI. This comprehensive and essential discussion underscores the significance of creating a supportive and engaging work environment in today’s digital age.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this Reality Bytes, the whole crew comes together to consider the complex tension between cost-cutting and strategic investment in IT operations, addressing how IT can balance reducing expenses while making smart investments that lead to long-term savings and efficiency. They explore the challenges of downsizing, the benefits of upskilling and reassigning employees, the potential pitfalls of relying on short-term software subscriptions, and much more!
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**Get upskilled today with a free DEX Certification here (dex.nexthink.com/dex-management-certification/)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Nexthink founder and CEO Pedro Bados returns to the show to delve into the evolution of AI, reflecting on its unexpected advancements, especially in neural networks and transformers. Pedro also discusses the integration of AI in enhancing digital employee experience through predictive models and anomaly detection, emphasizing the importance of AI in transforming data into actionable insights and the role of large language models (LLMs) in this transformation. He also addresses common misconceptions about AI, its limitations in complex reasoning, and offers advice to IT teams on navigating the AI landscape amidst the current hype and innovation.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Another Nexthink Anniversary special epsiode: this time the Reality Bytes team welcomes Gregoire Jaunin (Technical Fellow, Architecture), Nexthink's first ever employee, and still a Nexthinker today! What better guest to tell the panel about the history of DEX?
Find out more about Nexthink Experience 24 here.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Hello Changemakers. This May, Nexthink is celebrating its 20th anniversary, and we've a fantastic series of special DEX Show epsiodes planned, looking back on the past, present and future of digital employee experience (DEX). We're kicking things off in style, welcoming investor and entrepreneur Alain Nicod to the show. Alain is co-founder of VI Partners AG, and was Nexthink's first ever investor. He shares his fantastic memories of the origins of DEX at the EPFL (Swiss Federal Institute of Technology Lausanne) with Tim and Tom.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this Reality Bytes, the full panel delves into the topic of successful IT career longevity. They explore various aspects such as the evolving nature of technology, the importance of finding fulfillment in one's work, and the impact of organizational culture on employee retention.
The conversation underscores the complexity of career decisions and the significance of finding purpose and fulfillment in one's professional journey.
Find out more about Nexthink Experience 24 here.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this special episode, Tom enjoys a thought-provoking conversation with Raphael Anthamatten, Senior IT Director, and Nina Zellweger, Corporate Social Responsibility Lead, both from Nexthink. They delve into Nexthink's journey towards sustainability, focusing on the integration of Nexthink's own green IT technolgoies into their IT operations.
Happy Earth Day!
Explore Sustainable IT with Nexthink here (https://www.nexthink.com/solutions/sustainable-it)
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this Reality Bytes, Sergio Mylius, a solution consultant at Nexthink, joins Sean, Oriana and Tom to share his insights on the advantages IT professionals bring when transitioning to software vendors. Sergio emphasizes the value of real-life experiences and challenges faced in IT operations, highlighting the importance of understanding connection points within organizations. He also encourages listeners to embrace career changes and learning from mistakes and experiments, and shares some amazing insights on the power of DEX.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim and Tom met up in person at Nexthink’s Boston HQ to weclome Patti Blackstaffe (CEO, GlobalSway) for her second appearance on the DEX Show. Delving into the impact of digital change on traditional leadership paradigms, Patti explores the convergence of forces reshaping businesses today, from technological advancements to shifting workforce dynamics. Highlighting the imperative for leaders to adapt in a digitally-driven landscape, she emphasizes the need for strategic leadership plans aligned with organizational objectives. Moreover, Patti sheds light on bridging the communication gap between technical practitioners and leadership, offering actionable insights for individuals to enhance their communication skills and deliver value within their organizations.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this Reality Bytes, Megan, Tim, Oriana, Sean and Tom dive into the nuances of digital transformation and digital dexterity. The discussion unfolds around the criticality of purpose-driven digital adoption projects, emphasizing the intersection of technology with business objectives and the underlying human element in successful digital transitions. Tim shares insights from his experience, advocating for a foundational stability before embarking on significant digital changes, while Megan highlights the importance of engaging and enabling employees from the onset. The conversation transitions into strategies for enhancing user adoption and experience, including the potential of gamification and continuous feedback, shared by Sean and Oriana.
Check out the brand new DEX Certifications here and Tim's article on digital adoption here.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Andrew Hewitt (Principal Analyst, Forrester) returns to the DEX Show for the third time! First off, Tim, Tom and Andrew discuss Nexthink’s recent acquisition of AppLearn, and the pivotal role of digital adoption software to the future of the DEX space. Andrew then explores the importance of seamless user experiences and the integration of generative AI in DEX solutions, emphasizing AI's potential to transform IT professionals into "rock stars" by streamlining tasks, reducing costs, and enhancing user satisfaction.
Another vintage conversation with a favorite DEX Show guest.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this episode, Tim, Tom and Dina enjoy a fantastic conversation with Tracy Downer, Customer Success Director at Nexthink. Together they explore Tracy's diverse career path, from finance to predictive modeling software, leading to her current role in tech. Tracy shares insights on working successfully with customers, embracing technology, and the evolving role of IT. The discussion also touches on challenges faced by women in tech, the impact of AI and automation, and the importance of culture in the industry. Tracy's favorite aspect of being a Nexthinker? The people.
Tim Flower warmly welcomes Katrina Macdermid, Co-founder & Director, and Wesley Eugene, SVP, both from HIT Global, as they embark on a transformative journey down IT's own Yellow Brick Road.
Their focus lies on the endeavor to Humanize IT, aiming to bridge the gap between employees and technology through education in human-centered design. Together, Katrina and Wesley underscore the pivotal role of intentional employee experiences in fostering successful IT transformations. They also offer insights into the evolution of IT service management practices, drawing an intriguing parallel between their mission and the iconic journey undertaken by Dorothy and her companions in the Wizard of Oz.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
The entire RB team gets together to delve into Industry Cloud Platforms. Tim kicks the discussion off by detailing the evolution of cloud computing from the abacus on up before the panel turns the benefits of Industry Cloud Platforms for vertical markets like healthcare and finance, adderesses the differentiation between various cloud services, and much more besides! A vintage Reality Bytes discussion.
Check out Tim's new YouTube channel, 'The Proactive IT Guy': https://www.youtube.com/@TheProactiveITGuy
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim and Tom are joined by Tom Rodgers & Logan Stelly from Edward Jones to explore the evolving landscape of the EUC career. They share their journey from humble beginnings to roles pivotal in enhancing digital and user experience within the financial services sector. The conversation highlights the importance of staying ahead in technology, embracing proactive IT strategies, and the transformative power of user experience design.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Jon Cairns (Senior Vice President for Technical Services, Nexthink) is welcomed by Dina, Sean and Tom as a first time guest, to discuss what is fast becoming a very timely and significant topic: DEX maturity and the cultural components for successful DEX application inside organizations.
In addition, Jon elaborates on the evolution of customer success and emphasizes understanding and delivering on business outcomes as the essence of effective support. A great Reality Bytes debut from a Nexthink legend!
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this DEX Show exclusive, Tim and Tom delve into Nexthink's recent acquisition of AppLearn with AppLearn CEO Andrew Avanessian.
Avanessian explains the inside story of the exciting acquisition, its huge significance for the digital employe experience (DEX) space, and the shared vision of AppLearn and Nexthink together.
**Read more about the acquisition here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Following the immense buzz around the launch of Apple Vision Pro, Oriana, Dina and Sean join Tom to dive into the timely topic of augmented reality (AR) and its potential future impact in the workplace, DEX and beyond!
Check out Experience Everywhere on-demand here: https://nexthink.com/experience/replays
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
GSK's Sarah Jones, Global Director of Senior Technology, and HCLTech's Komal Verma, Senior Manager of Digital Workplace Products and Strategy, join Tom to delve into the pivotal role of Digital Employee Experience (DEX) in supporting GSK's extensive workforce of 90,000 employees across 200 sites.
They specifically explore how IT initiatives are facilitating GSK's relocation to central London, where they aim to establish one of the most advanced, healthy, and sustainable corporate workplaces in the world as their brand new headquarters.This episode offers a deep dive into the integration of technology with real-world workplace dynamics at GSK, highlighting the ongoing evolution of DEX within the corporate environment.
Check out Experience Everywhere on-demand (including Sarah's presentation) here: https://nexthink.com/experience/replays
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
It’s always a special occasion when the Reality Bites team gets to welcome Sam Gantner (Chief Product Officer, Nexthink), to the table – and what better way to open our famous show-within-a-show-within-a-show for 2024?
Sam shares his industry and company highlights of 2023, reflecting on the fast evolving DEX landscape, delves into emerging trends, and gives some fascinating sneak peeks into Nexthink's plans and ambitions for the new year, including (of course) some very exciting insights into product and technology developments.
Find out more about the incredible Nexthink Flow here: https://nexthink.com/platform/flow
Check out Experience Everywhere on-demand (including Jason's amazing presentation) here: https://nexthink.com/experience/replays
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim and Tom kick off recording for the new year with guest Matt Robinson, IT Service Operations Manager at Collinson Group.
The trio delve into the evolution of IT service desks, discussing the shift towards proactive and low-contact solutions. Matt also shares insights from his recent travels in Asia and draws parallels between personal journeys and the proactive IT mindset.
The conversation goes on to explore the impact of emerging technologies, AI, and the challenges of maintaining technological literacy in the workplace. Get ready for a deep dive into the future of IT service operations and the importance of staying ahead in the digital landscape.
Check out our new show page here (or just search for us on LinkedIn)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
**To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
After a short Christmas break, Reality Bytes is back, as the team gathers to discuss predictions for the coming year.
The epsiode covers AI investment, Gartner Magic Quadrants, sci-fi movie prophecies.... and more!
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Happy 2024 everyone! In this exciting first DEX Show episode of the new year, Tim and Tom dive into the world of Nexthink’s much heralded, powerful new orchestration engine Flow, with special guest Jason Bentz, Design Experience Senior Manager at Accenture.
Jason, overseeing the digital experience of 750,000 endpoints at Accenture, sheds light on how Flow is already helping to revolutionize their approach to defining a good user experience.
It's a must-listen and a great way to kick off another year of the DEX Show...
Find out more about the incredible Nexthink Flow here: https://nexthink.com/platform/flow
Check out Experience Everywhere on-demand (including Jason's amazing presentation) here: https://nexthink.com/experience/replays
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
OK everyone here's one last fantasic BONUS episode to see out the year. This was a great conversation with Nexthink's Pedro Bados (founder and CEO) and Yassine Zaied (Chief Marketing and Strategy Officer) about the emergence of DEX - as theory, practise and even acroynrm - within Nexthink.
We recorded this earlier in the year and had some sound issues. Some hard backend audio work however has rendered the conversation (we hope) both listenable and enjoyable, and it's such a clinching theme for 2023 (when DEX has grown so much in stature and reach) that we wanted to share it before everyone goes on a well-earned break, and the DEX Show prepares for a fantastic and exciting start to 2024.
Thanks so much for listening and Happy New Year from everyone here - we look forward to seeing you first thing in January.
For more from Pedro on the origin of Nexthink be sure to check out this amazing earlier epsiode "Three Magic Kings" - https://www.nexthink.com/blog/the-dex-show-podcast-9-the-three-magic-kings
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
It’s the Reality Bytes team end-of-2023 podcast party and everyone is invited! A full house – featuring Tim, Tom, Oriana, Dina, Megan and Sean – all show up to consider the year from a personal and technological perspective both.
They discuss personal highlights, plus the dominant tech and industry themes of 2023, encompassing change, finance, purpose, authenticity, "rizz", AI (of course) and much much more..
It’s the last Reality Bytes of 2023 so huge thanks to everyone for listening and HAPPY NEW YEAR!
Geoffrey Wright (Global Solution Owner - GenAI and Digital Experience, Mondelēz International) returns to the show for another end of year review.
It's everyone’s favorite guest and one of the funnest epsiodes we get to make – a fantastic way to close off the official DEX Show series for 2023 (though we’ll be back with a last Reality Bytes next week).
A must-listen!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In this episode, Christian Ponce (Nexthink's Senior Director for Technology Alliances and Field Marketing) joins Tim, Tom, Dina and Megan to explore the complicated relationship between vendors, customers, technology and need.
Christian emphasizes the importance of understanding an audience, especially in the tech space, and shares insights on bridging the gap between marketing and IT. The discussion extends to the evolving role of IT marketers, the challenges of vendor marketing bombardment, and the changing dynamics in technology and innovation.
A great guest and an interesting conversation!
Check out Experience Everywhere on-demand here: https://nexthink.com/experience/replays
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this episode, we delve into the exciting potential marriage of digital employee experience and US government, asking what DEX could do to improve the services provided to US citizens. To discuss this, Tim and Tom are joined by Richard J. Zanatta (VP Operations & Chief Technology Officer) and Amanda Chavez (VP of Customer Experience) from NuAxis Innovations.
Their conversation covers topics such as Human-centered design, AI and the role of machine learning in shaping industries and the public sector both.
There are also the first of this year’s DEX Show predictions for 2024 (which may or may not include figures from 80s cinema sci-fi blockbusters) and much more besides! It was a great conversation and we hope you all enjoy it.
Watch Pedro Bados and Sam Gantner’s amazing keynote (and much more Experience Everywhere content) on-demand here: https://nexthink.com/experience/replays
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
The whole Reality Bytes team are back together at last! On this week's reunion show they reflect on the highlights of the excellent Experience Everywhere world tour – including the customers, the analysts, the user groups, the crowd, the vibe, the state of the DEX industry and much more.
The episode also kicks of with Tom’s thoughts on Boston roads... and Boston driving!
Check out Experience Everywhere on-demand here: https://nexthink.com/experience/replays
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Following the incredible DEX Show Live experience in London earlier this month, last week saw Tim and Tom host an equally special DEX Show Live at Experience Everywhere Boston. Once again they had the privilege of welcoming Darren Wright (Vice President, Information Technology, Honeywell) to the show, and this time Darren was joined by Zakir Mohammed (Manager, AI & Automation, Toyota Motor North America).
Another incredible occasion at another fantastic Experience Everywhere event.
Huge thanks to anyone that was able to come out for either show!
**You can catch the video for the DEX Show Live – not to mention all the incredible customer presentations – at the on-demand page here: https://nexthink.com/experience/replays
And you can still register Experience Everywhere Munich here: https://www.nexthink.com/experience**
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
This episode features Mario Tarallo, a seasoned Nexthinker with six and a half years of experience helping to develop core digital employee experience solutions.
The conversation delves deep into Nexthink Assist, in particular. Released a few months ago and still making huge waves across the industry, Assist is driven by generative AI and large language models, making digital employee experience much more user-friendly.
Among other topics, Mario shares amazing insight into Assist's utility and development, as well as the implications for the future of IT.
Register for Experience Everywhere here: https://www.nexthink.com/experience
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Last week, Tim and Tom hosted a very special DEX Show episode LIVE at an incredible, standing-room-only Experience Everywhere event in London. They were joined for the occasion by two amazing guests - Darren Wright (Vice President, Information Technology, Honeywell) and former F1 driver and entreupreneur Robert Doornbos.
It was an amazing conversation in front of a huge crowd – touching upon data, Formula 1, adaptation, technolgy, employee engagement and much more.
The DEX Show had a blast, will be live in Boston next week and hopes to see you there (ticket details below). Register for Experience Everywhere here: https://www.nexthink.com/experience
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
A lot has changed in the digital workplace over the past few years. But where does all this change leave IT?
In a very special episode of Reality Bytes, regular RB panelist Sean Malvey goes 1:1 with Tom to discuss Nexthink’s new State of the DEX Industry Report, based on a Vanson Bourne digital employee experience survey of 1,000 IT decision makers and 1,000 employees.
There's also exclusive news regarding upcoming new additions to Nexthink's amazing DEX Management Certification series.
- Download the DEX Industry Report survey here: https://nexthink.com/resource/gated-state-of-the-dex-industry-report
- Start taking the free DEX Management Certifications here: https://dex.nexthink.com/dex-management-certification/
- Register for Experience Everywhere here: https://www.nexthink.com/experience
Tim and Tom dig deep into Nexthink's upcoming Experience Everywhere 2023 Tour, taking place as of next week across four amazing cities: London, Paris, Boston, and Munich.
To hear more about some of the highlights (which include special DEX Show Live events in Boston and London) they are joined by Paul Gentile, VP for Product Marketing and Sales Enablement at Nexthink, a key organizer and evangelist for this year’s incredible-looking series.
Don’t delay – if you can get to London, Paris, Boston or Munich over the next few weeks, make sure you try and book a (free) ticket NOW. You can access all the information regarding events, lineups and ticket details here: https://www.nexthink.com/experience
Can't wait to see you all there!
In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX.
The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at scale, and automating fixes. Guillaume shares several real-world examples of how Nexthink’s approach has helped organizations identify and resolve complex IT issues efficiently.
Guillaume also discusses the potential implications of Nexthink’s approach for IT teams, such as redefining the roles of L1, L2, and L3 support.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Special guest Mitch Trytchta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomology – yes, the study of insects! - and its unlikely parallels with... Digital Employee Experience.
A unique – and very engaging – episode – enjoy!
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Megan, and Dina start with the concept of synthetic data (artificially generated data as opposed to real-world data), and its growing relevance in various sectors, driven by AI, before delving into its potential benefits of synthetic data in the digital workplace, such as its use in application development and testing.
However, the panel also addresses the challenges and pitfalls of the technology, and the crucial importance of maintaining a balance between synthetic and organic sources of insight.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim and Tom's guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of "People First IT Service Delivery". Adam shares his extensive career experience, which includes working in various IT roles within the financial services industry, such as service desks and help desks, even handling 3AM calls (emergency and otherwise).
Adam emphasizes the need to understand users' pain points, going the extra mile to provide the right solutions, and being proactive in IT service delivery. He also highlights the transformational impact of Nexthink from his own first-hand experience, and its ability to transform the narrative of IT support from reactive to proactive.
**You can read Adam’s article here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Tim, Tom, Sean and Dina dive deep into the world of innovation with the brilliant Gorica Tapandjieva (Senior Product Manager, Nexthink). Gorica shares insights into her journey, from her background in computer science to her role in shaping user experiences and product development.
Gorica discusses the challenges and joys of her role, emphasizing the importance of user-friendly interfaces and consistent design across IT software. She also shares some great advice for those aspiring to a successful tech career.
Most of all, she brilliantly conveys the passion that drives her work and that of so many other Nexthinkers.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
Special guest Darren Edwards (End User Support Manager, Tokio Marine) joins Tim and Tom to delve into the challenges and triumphs of modern IT environments, from the intricate complexities Darren faced in the UK’s Ministry of Defense to the fast-paced transformations within the insurance industry at Tokio Marine.
Discover how the latest technology is revolutionizing employee experience and facilitating digital transformation. Explore real-world scenarios, the power of sentiment capture, and the evolving landscape of IT support in both public and private sectors.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this Reality Bytes special, Sean, Oriana, Megan and Tom delve into the evolving landscape of employee experience and its intersection with technology and workplace transformations. The conversation revolves around the newfound power of employees around the time of the Great Resignation, and the growing influence of employee experience and digital experience spaces.
The discussion covers the balance between meaningful experiences and superficial "DEX washing," highlighting the importance of valuing employees. The panel explores diverse perspectives on employee motivation, working remotely, and the evolving nature of workplaces, ultimately aiming for a future where businesses prioritize employee respect and well-being while leveraging technology for productivity.
You can listen to Jacob Morgan’s DEX Show episode, 'Pinocchio’s Island: Has Employee Power Gone Too Far?', here.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.**
Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Service Management, and modern-day Experience Management.
Drawing from Roy’s seminal article, "Enterprise Service Management: The Top Five Things You're Not Doing," Tim, Tom and Roy explore the original list and bring it bang up-to-date, looking at it through the lens modern-day Experience Management, and examining everything from cultural change to tooling and internal comms.
Together the hosts and Roy explore how Experience Management translates into broader digital transformation strategies.
You can reach Roy at cliftonbutterfield.com, follow him on Twitter (@RoyAtkinson) and read the original article, "Enterprise Service Management: The Top Five Things You're Not Doing” here.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
In this episode of Reality Bytes, the guest is Julien Machon, an engineering manager at Nexthink. Julien joins Dina and Tom to delve into the modern tech vendor landscape and examine the different aspects that contribute to a successful product.
Julien discusses his role at Nexthink, which is focussed on web applications, UI consistency, and live dashboards. They consider the main challenges faced by IT engineers, with Julien emphasizing the importance of customer feedback and the satisfaction to be had creating solutions that make people's lives easier.
The episode also highlights the vibrant culture at Nexthink, where passionate individuals collaborate to build an outstanding product. It offers a great insight into what goes into engneering an amazing solution.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In a superbly entertaining episode of The DEX Show, Tim and Tom are joined by special guest Greg Sanker (Principle Advisory Director, Info-Tech Research Group) to delve into the ever-evolving landscape of HR and IT.
Reflecting on past topics like remote work and cross-team collaboration, they explore the rise of AI and its impact on these industries. They conclude with a look at the changing nature of the role of CIO, as new skills and priorities come to the fore of IT.
They also discuss Madonna vs. Van Halen, have a bit of fun with industry hype, and much more....
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Welcome back to another exciting episode of the DEX Show's Reality Bytes series! In this episode, we dive deep into the past, present, and future of digital employee experience (DEX).
Joining Tim and Tom on this week’s panel are Sean, Dina and Megan. Together they explore the phenomenon of ‘fake DEX’ and ‘experience washing’, where the language of DEX is adopted by vendors without the provision of proper technological solutions. Tim shares his unique perspective on the transformative power of DEX, while Sean sheds light on the technical aspects and potential pitfalls.
Dina emphasizes the importance of real-time data and sentiment analysis in building a holistic picture of employee experience. Megan reveals how DEX users react to newfound visibility and insights. The team also discusses the tipping point of DEX adoption, which gained significant momentum during the COVID-19 era.
Remember to check out our previous episodes and stay tuned for more captivating discussions on the DEX Show.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com), where you can also take all the official DEX Certification modules free of charge.
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Fantastic writer and DEX specialist Josh Sultan joins the DEX Show with Tim and Tom for the first time.
They discuss the “DEX tipping point” – whether it’s come already, and (if not) what needs to happen for it to do so - and what obstacles might currently be in the way.
They discuss:
* Obstacles to DEX adoption, particularly traditional attitudes in leadership positions.
* Skills and education for DEX success, emphasizing the importance of empathy, storytelling, and more.
* The role of AI in DEX, with the potential for data democratization, natural language processing, and hyper-personalization.
* Remote work trends and the importance of maintaining a strong focus on employee experience
They also look at Josh's recent article on DEX and AI which you can read on the DEX Hub (dex.nexthink.com/). You can contact Josh and find out more at www.sultanjosh.co.uk.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com), where you can also take all the official DEX Certification modules free of charge.
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Learning and training is a fascinating area in the B2B software space. On the one hand, the chance to learn new technology is always a career opportunity – but how do (or should) vendors work to ensure it never becomes an imposition?
In this episode of Reality Bytes, Tom, Dina, and Sean delve into this question, with guest Aga Skraburska, the Product Education Manager at Nexthink.
The conversation delves into Aga's perspective on the tension between innovation and usability and the role of training and certification in bridging the gap. They also explore Aga's relationship with both new and existing Nexthink users, highlighting the importance of feedback and understanding their learning needs. Aga sheds light on the structured process she follows for learning development, focusing on new products and existing product updates, and shares great details about her own fascainting professional journey.
Register for Experience Everywhere here and take the DEX Certification series here (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Matt Beran (Sr. Product Marketing Specialist at InvGate and host of the Ticket Volume podcast) joins the show to discuss various aspects of the confluence of digital employee experience (DEX) and service management.
The crew explores key elements of delivering a good digital employee experience, such as meeting employees where they are and balancing freedom and autonomy with supportability and cost-effectiveness. They also touch upon the link between employee experience and customer experience, highlighting how happy employees can positively impact the quality of products and services.
They also discuss:
* Why IT professionals need to observe employees' work processes to understand their needs better.
* Why AI has the potential to enhance service management and drive innovation.
* The future of ITIL and DEX, focusing on employee experience, AI, and collaboration between IT professionals and employees.
Watch Ticket Volume on YouTube: https://www.youtube.com/@ticketvolumepodcast
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In this episode of Reality Bytes, hosts Tom and Tim, alongside panelists Megan, Oriana, Dina, and Sean, delve into the world of IT budgeting.
The discussion explores the key components of IT budgets and offers tips and tricks for optimizing current budgets and saving money in the future.
Topics include the breakdown of budget allocations for hardware, software, staff and the challenges of balancing budgets, such as personnel costs and the potential impact of economic changes on user experience.
Download the free, new Nexthink eBook, 'How Much Does IT Waste on Unused Software Licenses'
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In this episode of the DEX Show podcast, Tom and Tim welcome special guest Katrina Macdermid, author of the hugely successful new book "Humanising IT."
Katrina's experience as a consultant and trainer in the IT industry, combined with the impact of the COVID-19 pandemic, drove her to address the lack of empathy and focus on user experience in IT service management.
This realization led her to write the book and advocate for change. "Humanizing IT" introduces the concept of human-centered design and emphasizes the integration of IT service management and user experience.
Join Tom, Tim, and Katrina as they delve into the power of human-centered design in IT service management and the potential for transforming the industry through a user-centric approach.
You get hold of Katrina’s book on Amazon. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Last month saw the release of Nexthink Assist, an AI-powered virtual assistant for Digital Employee Experience (DEX).
On today’s Reality Bytes, special guest Paul Gentile (Nexthink VP of Product Marketing) joins Tim, Tom, Sean and Dina to discuss the amazing new product, as well as the broader potential impact of AI on IT and DEX.
The team discuss:
- The power of leveraging large language models and the potential outcomes that can come from putting them in the hands of IT teams
- How such capabilities are grounded in the original principles of Digital Employee Experience – and how they will influence the space going forward
- The full capabilities of Assist and the capacity for IT teams to meet new standards of excellent
Read more about Assist here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Ravin Jesuthasan (futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer) returns to the show for the second time for a fascinating discussion dissecting the latest workplace trends and technologies
Ravin, Tim and Tom discuss:
* AI and the democratization of knowledge, skill and productivity
* The future of corporate “culture” in the age of decentralized, democratized work
* The post-consumer society vs a new era of markets and opportunities
* The confluence of sustainability and the fourth industirial revolution
Learn more at ravinjesuthasan.com.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
The concept of the XLA has already changed IT forever. Today, though, as IT and the workplace both continue to change, it’s time for the XLA to change and evolve too, both in terms of what it measures and how.
Given this exciting backdrop, there is nobody better for Tim and Tom to talk to about where the XLA is going next, than Experience Collab and Bright Horse CEO Neil Keating.
Together Neil, Tim and Tom analyze the cultural and technological factors that are contributing to the XLA's ongoing evolution. These include -
- Hybrid work and its impact on XLA measurement
- AI and other new technologies and how they provide more sophisticated means of measuring sentiment
- ‘Experience washing’ – and how customers should approach the sometimes-confusing experience space
- The birth of Experience Collab, the wider states of the Experience economy, and much more besides!
It’s a great episode and we hope you enjoy it.
The FULL Reality Bytes team joins today’s episode to wish Sam bon voyage on his last ever show appearance, along with a great discussion of the current and future state of Green IT.
The team analyzes the recent reemergence of Green IT to the very forefront of the IT zeitgeist, asking why now, and what the current perspectives and ambitions are around Green IT of corporate leadership, employees and of course IT itself.
The team discuss:
* How employees are educating themselves, and can be better educated, regarding the environmental impact of data consumption
* How a greener IT policy is frequently a more economical one – including tips around greener approaches to the hardware refresh cycle
* The rise of green coding – and the broader effort to limit the environmental impact of tech
* Nexthink’s latest innovations with Green IT
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Tech Café”– a resource Jim started at Ball Corporation, and recently covered for the DEX Hub.
The Tech Café was inspired by Apple’s Genius Bar. Both have a concierge-style walk-up service where customers/users can interact face-to-face with friendly trained experts and receive personalized support. Jim’s “Enterprise Genius Bar” quickly became a central service at his workplace, and a great opportunity for users and IT to reconnect in person – personally and professionally – in the post-pandemic hybrid environment.
It is also, as Tim and Tom discover here, a great new tool for the provision and monitoring of a fantastic digital employee experience.
Click here to read Jim’s DEX Hub article on the Genius Bar. You can find Jim on LinkedIn here and can check out his fiction here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Nexthink is a community of changemakers. This not only applies to our engineers, it includes our customers as well – all of them, without fail.
It’s what makes today’s Reality Bytes special guest, Jon Leighton (Head of Digital Communtiy and User Groups), such an interesting one.
Jon’s role is focussed on pulling together the Nexthink customer community to share knowledge, build connections and get insrpired. Indeed, the DEX community is one of the closest and most stimulating in IT today.
Togeter, Tim, Tom, Dina and Megan grill Jon about:
· The signficiance of community in a new category such as DEX
· How customer communtiy is created and sustained at Nexthink
· How people can involved, whether you’re a customer or just an interested party
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Check out the DEX Certifications here.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Few have more experience implementing DEX than Emily Schlick. On this special episode, Emily shares the story of an amazing career introducing DEX across multiple big names in the healthcare and pharmaceutical industry, including Express Scripts, Cigna and now now Vizient.
Tim and Tom cover the following topics (among others) with Emily:
* How the DEX landscape has changed and evolved in the last decade
* What are the main learnings she’s taken from multiple successful implementations of DEX across that period
* The personal and professional qualities that can make someone an effective and passionate DEX leader
If you want to get up to speed on DEX yourself (and get your entire team on the same page also) – then (as Emily recommends) be sure to check out the DEX Hub’s free DEX Certifications today.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video quality, sudden disconnections, you name it.
If you think this is an unavoidable consequence of navigating the modern workplace, today’s episode of Reality Bytes is here to prove otherwise.
This week, Nexthink technical experts Oriana and Dina school Tom, Sean, and Sam on the ins and outs of video conferencing technology, why problems occur, and how they can be prevented. They discuss:
* Personal horror stories of bad call experiences.
* The technical factors that influence video call quality.
* How IT can proactively improve collaboration tool experience.
If you want to learn more about improving poor call quality, be sure to read the following blog post: How to Improve MS Teams’ Poor Quality across the Enterprise with Nexthink
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
The DEX Show welcomes back Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, to discuss recent developments in technology and the digital workplace from his distinct and unique point of view.
They discussed…
- What philosophy has to say about AI, ChatGPT and the future of work
- The changing 'social contract' between employers and employees
- Humanity, the meaning of work and meaning itself
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
How can data tell a story? That’s the question we answer on this week’s Reality Bytes, as Tom, Sean, and Oriana are joined by Ashwini Ingale, Nexthink’s Principal Product Designer, UX.
Ashwini brings to the show her deep knowledge in the world of UX and data visualization, exploring the ways in which data can be presented and customized to tell illuminating stories about user experience. We discuss:
- How a DEX dashboard is built.
- The power of live dashboards to give users more control over their own DEX stories.
- The influence of B2C technology on B2B application UX.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
For this his second appearance on the DEX Show, author and analyst Charles Araujo offers a thorough, insightful and objective survey of the whole experience landscape.
Araujo is able to sift the significant from the overhyped like few others. In this discussion with Tim and Tom he examines:
* The full picture of the digital workplace in the post-pandemic era
* Process mining and the need for a cross-functional approach to plug end-to-end process gaps
* The ChatGPT hype cycle and the AI risk factor
* The marriage of AI and automation and what this could mean for employees and leaders
It’s a great conversation – don’t miss it!
For more on ChatGPT and IT, listen to this discussion with Geoff Wright, or this episode of Reality Bytes. Check out Charles’ website here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Inspired by some outstanding content on the DEX Hub covering the evolution of IT support, this week Sam, Oriana, Megan and Tom get stuck into the question of “perception vs reality” as it pertains to technology failure around hardware.
The team consider the phenomenon from both sides of the divide – users and IT – and consider what companies and users could all be doing differently. They discuss:
* How the mutual dependence between hardware and software can be best optimized for value, productivity and longevity
* How organizations can effectively promote positive behavioral change around technology usage
* User behavior itself: from ‘turning it off and on again’, to a growing awareness of (and responsibility for) environmental and social impact
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Have you ever wondered why some digital apps – and digital workplaces – offer smooth, enjoyable user experiences, while others can’t seem to figure it out?
This week’s episode of the DEX Show will shed some light on that confounding question, as Tim and Tom are joined by Satyam Kantamneni, Managing Partner at UXReactor and an expert on everything user experience.
They discuss:
* Applying the concept of human-centered design to employee experience
* Why digital employee experience begins long before someone becomes an employee
* The four questions that lead to improved UI designs
Click here to register now for your completely free DEX Management Certification.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
On this week’s Reality Bytes, Tim Flower, Tom McGrath, Sam Holzman and Dina Elshawaf are joined by Andy Philp, product marketing director at Nexthink.
Andy sheds light on one of most innovative new DEX products we’re likely to see released across the industry in 2023: Amplify - Nexthink's new easy-to-install, platform-agnostic browser plugin
Find out more about Amplify here - listen to Andy’s previous DEX Show appearance here.
**For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.**
What does ChatGPT mean for EUC professionals, IT, the digital workplace & work at large? Heck, what does ChatGPT mean for human life itself?
With such weighty, pressing questions to answer and address, the DEX Show knew it was time to call show regular Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International, to join Tom for a fourth, fascinating appearance on the DEX Show.
It’s a great conversation at what feels like a pivotal moment in the the future of work.
For more on ChatGPT & IT, check out this episode of the DEX Show’s show-within-a-show Reality Bytes, “Poetry in the Machine”.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Last week, Reality Byters Tim, Tom, Megan, Sam and Oriana met in Boston, at Nexthink's HQ, to record and film the first-ever in-person epsiode of Reality Bytes, and celebrate the launch of Nexthink's brand new series of DEX Management Certifications.
The team discuss the design and purpose of hte new free digital course series, the value of upskilling (in IT along with other career paths), and much more besides.
Watch the full video of this special live episode on the DEX Hub here. You can register for the certifications courses yourself here.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Jacob Morgan is one of the most significant voices in the entire Employee Experience space, and he arrived for his first appearance on the DEX Show in a “salty, positive, optimistic” (his words) mood.
In this one of the most provocative DEX Show episodes ever, Jacob asks whether employee power hasn’t gone too far - and what and why needs to happen to redress the balance.
Make sure you don’t miss this brilliant discussion.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
On this week’s Reality Bytes, Tom McGrath, Megan Brake and Dina Elshawaf are joined by a very special guest, Nexthink’s Chief Product Officer Sam Gantner. It’s a great conversation, covering the challenge of maintaining a culture of innovation, the origins of Infinity, automation in the workplace and the wealth of new products coming to Nexthink customers across 2023.
You really don’t want to miss this one.
For more amazing DEX content, including podcasts, articles and exclusive research, head overto the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on
Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in
your favorite podcast player.
How did DEX technology become essential? In today’s episode, Tom is joined by Steve Walsh (Senior Consultant, Ayla Consulting) for an illuminating conversation that looks into both the past and future of DEX-driven IT. They discuss:
* First experiences with DEX technology
* How DEX has become an essential security and compliance facilitator.
* Predictions for the future of green IT and the IT/HR partnership.
Find out more about Honeywell's DEX success here. Check out Steve's website here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) .
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Between chatbots capable of writing entire articles and apps that can churn out unique, beautiful
visual art in seconds, several innovations over the past year have turned up the volume on a
classic question – when does AI go too far?
We break down that question and more on this week’s Reality Bytes, as writers Sam Holzman
and Megan Brake are joined by technologists Dina Elshawaf and Oriana Ott to explore the
emergence of generative AI, discussing:
* How today’s creatives are actually using tools like DALL-E and ChatGPT.
* The impact of generative AI tools on IT scripts and workflows.
* What the future of machine-assisted work might look like.
For more amazing DEX content, including podcasts, articles and exclusive research, head over
to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on
Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in
your favorite podcast player.
In today’s episode, Tom and Tim meet Robert Cooke (CTO and Founder, 3Forge), for an absorbing chat about the changing technological face of the finance sector.
The guys cover a lot of interesting ground, from complexity, regulations and IT in financial services companies, to new technologies and thei potential impact on this highly regulated industry, to the future of crypto after 2022’s dramatic market crash.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Reality Bytes is back with a special trends and predictions episode from the team – who consider the future of workplace VR, industry-specific cloud services, IT automation and more in a hilarious and lively start to the new year.
Journalist Sam Holzman delivers the predictions, while technologists Oriana Ott and Dina Elshawaf, alongside hosts Tom McGrath and Tim Flower, decide what to make of them…
Watch Darren Wright on IT automation at Honeywell here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long.
Because of the impossible workload, anything that can be done to streamline proper operation must be a top priority — helping clinicians get back to what’s important: Patient care.
In today’s episode, we chat with Jonathan Butz, Healthcare Director at Nexthink, about how technology is helping enable more streamlined processes within healthcare.
We discuss:
* The challenges of technology in healthcare
* Focusing on the needs of the healthcare employee
* How intelligent solutions can help improve the efficacy of healthcare
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
For the final time in 2022, welcome back to Reality Bytes!
Over the last eleven episodes, Nexthink’s top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it’s time to look back on the entire year and answer: What’s the story of 2022 as a whole?
From DEX going mainstream to cost reduction becoming priority #1, this year has seen so many trends emerge and transform the workplace as we know it. Listen as writers Megan Brake and Sam Holzman join technologists Oriana Ott and Dina Elshawaf to give their takes on the definitive story of 2022.
And don’t worry – the Reality Bytes crew will be back in 2023 with the stories and analysis you need to start the new year strong. Happy holidays and we’ll see you next year!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability.
In today’s episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics, addresses common misconceptions, and what circular economics looks like across tech.
We discuss:
- Common misconceptions around circular economy
- The function of product passports
- Re-evaluating values when developing technology
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
The Genius Bar revolutionized Apple’s physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week’s episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologist Dina Elshawaf to discuss:
· One company’s innovative version of Genius Bar-style IT service in the workplace.
· How real and virtual walk-up bars can coexist with rigid IT protocols and service procedures.
· Cutting costs without sacrificing DEX through better visibility into software licensing.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In today’s episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today’s world that demands more effort towards employee satisfaction and engagement.
But not everyone is comfortable with this shift from a traditional workspace. It’s why leaders must act as stewards of change if we’re to successfully transition into this new space.
We discuss:
- DWG’s origin and the secret to building community
- The digital experience from an employee standpoint
- The uncertainty around the hybrid workspace.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour.
- Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both together
- Sam’s selects the ‘Early Milestones on the Path to Proactive IT’ panel (also from Experience New York), featuring Kelley Watson of Southern Company and Mark Milano of Eversource discussing early use cases and quick wins
Here’s where you can find these presentations and more: the Experience Everywhere event on-demand site
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City!
If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as:
- How old-fashioned business models can evolve rapidly in the era of digitization.
- Why digital employee experience and customer experience are two sides of the same coin.
- Strategies to improve DEX for employees on the ground and in the air.
Want to hear more from Derek? Watch his full presentation on-demand – and be sure to check out the other incredible panels and speeches from Experience Everywhere: New York.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
What can technology used to design the modern baseball stadium teach us about the modern workplace? You’ll find out in this week’s very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf for one of Reality Bytes’ most unique conversations yet, as they discuss:
- Digital dexterity and how to close the skills gaps among digital employees.
- How data is being used to optimize experiences on the most granular level – in ballparks and workplaces alike.
And most importantly: as we look back on the Manhattan stop of this year’s tremendous Experience Everywhere event, you’ll get answers to the most important question of all – where do Nexthink’s top writers and technologists stand in the debate around New York City hot dogs?
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss:
· CIOs and CHROs joining forces to tackle technology challenges
· Why companies are prioritizing employee experience over customer experience
· Combining experience data with operational data for smarter decision-making
Want to hear more from Sally? Watch her full presentation along with all the other incredible sessions from Experience Everywhere: London.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX!
This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends that are defining today’s workplace as we know it.
Join the team as they answer:
- Is work-life integration replacing work-life balance?
- Can IT really manage a workplace where employees set their own hours?
- What makes an employee sentiment survey successful?
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this season of uncertainty.
We discuss:
- The impact of The Great Resignation on CIOs as leaders and resources
- What’s next as CIOs plan for the future within their organization
- How the pandemic has altered the digital employee experience, for better and for worst
Check out Martha’s previous episode with us here!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester’s EUEM Wave report from earlier this year, and Gartner’s Market Guide for DEX Tools last month.
Listen to the team cover the following questions:
- To what extent DEX is a transformative set of capabilities, rather than just flavor of the month
- How to select between DEX tools in a concrete, confident fashion
- What the essence of DEX is, and whether it needs to be differently framed and promoted
See Tim and Tom host Experience Everywhere in London or New York, or catch the show in Paris or Frankfurt, across October (https://www.nexthink.com/experience-2022/)
Read Forrester’s EUEM report here (https://www.nexthink.com/resource/nexthink-named-as-leader-in-forresters-wave-report/)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization.
We discuss:
- Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencing
- The secret to ensuring ongoing transformation is successful through growth and change
- Cultivating adaptability within an organization
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Welcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf – and they got to the bottom of two of the most urgent (and even controversial!) issues facing modern technology professionals:
- Are aspiring tech pros learning the right skills to excel in IT roles that have completely transformed over recent years?
- How can IT teams reduce costs when they’re under the microscope of their executives?
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
What do you need to provide a great digital employee experience?
In today’s episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question.
We’re chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the top EUEM vendors in the world – and Andrew’s brought the same level of illuminating insight to his appearance on the DEX Show.
Join us as we break down the top 5 capabilities you need from your DEX technology in order to provide the best possible digital experiences. Andrew’s stellar analysis will answer all your questions about:
- How experience data and qualitative feedback has evolved in recent years.
- What separates a must-have capability from a commodity in your tech stack.
- The tactics that make or break a support model in today’s EUEM market.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
Click here to download the full Forrester Wave™report.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Welcome to the latest installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, the DEX Hub’s Sam Holzman joins technologist Oriana Ott, discussing two timely issues impacting today’s IT leaders and digital workers alike:
- SaaS Sprawl and what happens when too many apps flood the digital workplace.
- Automation anxiety: how do IT pros really feel about AI and automation?
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Do you ever wish you had a crystal ball to get a glimpse of what your future might look like?
Well if you’re wondering about your workplace, you’ve come to the right show.
In today’s episode, we chat with Kelly Monahan, Director of Future of Work at Meta, to get her insight on what might be in store for us in the ever-evolving work landscape. As we continue to make the transition into fully remote or hybrid work, new challenges present themselves all the time. But the key to success is getting people to think differently.
Join us as we discuss:
- The current blending of physical and digital environments in the workplace
- Positive and negative human impacts we need to anticipate when it comes to the Metaverse
- What IS the future of work? Plus, Kelly’s best advice for adapting to that shift
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Welcome to “Reality Bytes”, the DEX Show’s shot-within-a-show where journalists and technologists join up to dissect the biggest stories in DEX today.
In this episode, Dina and Megan join Tim and Tom to discuss the following juicy topics:
- What does the money value of time (MVT) concept tell us about modern IT?
- How much of a role should IT play in training end users to get the most out of their technology?
Check out Alan Nance’s article on MVT here and listen to his DEX Show appearance here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In today’s episode, we welcome back a three-time returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International to chat about the latest developments with Green IT and the aftermath of The Great Resignation
We discuss:
- Implementing sustainable computing initiatives
- The immediate measures of energy conservation in organizations with Green IT
- Being environmentally conscious without impeding employee’s productivity and needs
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Welcome to “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, the DEX Hub’s Sam Holzman and Megan Brake join technologists Dina Elshawaf and Orianna Ott, to discuss the following touchy topics with Tim and Tom:
- Employees bringing their own apps to work
- The at-work experiences of the IT pros themselves!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
The Great Resignation impacted the IT industry in a huge way. But now as we exit that era, it’s time to look to the future. Preparing for what comes next is crucial to the success of your business and improving your employee’s experience.
In today’s episode, we’ll taking a look into the crystal ball to get a glimpse of the future with Alan Nance, Co-Founder and President of XLA Collab. Join us as we chat about the impact of the great resignation on the IT industry and what the landscape will look in the coming years as we are making the shift to an experience economy.
We discuss:
- What lead to the Great Resignation, specifically in IT, and when will it end?
- Will there a Great Regret or a Great Reversal in our near future?
- The indicators that you should be looking for in the next few months that will determine the direction of the DEX hype cycle
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Welcome to the second installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners with both perspectives on the topics that matter most in the world of DEX.
In this episode, DEX Hub producer Kathryn Shea gets on the mic for the first time, joining technologist Dina Elshawaf, as well as Tim and Tom, to discuss the following juicy topics:
- Flexible workplace preferences
- Personas, HR & IT
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In the last few years, we’ve seen an awakening across the IT space of leaders working on one skill: empathy.
The past outlook of IT, is that it’s a business sector focused on solving problems from employee submitted tickets. A face behind a computer. No need for anything beyond this.
Our guest, Mary Patry, CEO, Executive Coach & IT Advisor at ITeffectivity, LLC, shares that the modern approach, led by CIO leaders, is to focus on employee engagement, experience and emotional health.
We discuss:
- Moving from the triage approach of IT needs to prescriptive and preventative
- Why it’s important for CIOs to learn to lead with empathy
- The importance of company values, culture and connections
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Welcome to a brand new DEX Show series, named “Reality Bytes”. This new show-within-a-show brings together Nexthink’s brightest minds from both the journalist/analyst and technology fields – providing listeners with two distinct perspectives on the topics that matter most in the world of DEX.
In this episode, DEX Hub contributors Sam Holzman and Megan Brake and technologist Dina Elshawaf join forces with Tim and Tom to discuss the following juicy topics:
- Chrome in the workplace
- IT & the Flow State
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
For years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondistrcipt cubicle.
Fast forward to today and the hybrid work life as well as the growing need for user employee experience has revolutionized how IT is run.
However, this creates a block: How do employers continue to cater to their customers while making sure their employees have the workspace and tools they need to thrive?
In today’s episode, we chat with Adam Harding, Chief Technologist at Softcat, about personalization of the employee and user in the IT industry.
We discuss:
- How standardization helps the few not the masses
- The consumerization of digital transformation
- Why the employee experience and user experience is the future of IT
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
If the last two years have done anything, it’s revolutionized the way that we work. Mobile working no longer means we work from an office and can go to a job site. It means we have the world at our fingertips—literally.
The ability to be anywhere didn’t happen at the snap of our fingers, but thanks to the advancements in technology like Snapdragon.
In today’s episode, we chat with Rami Husseini, Director of Product Management at Qualcomm about how Snapdragon and its integration with Windows has made it possible for companies to change the way they work for good.
We discuss:
- The future of mobile handsets with 5G and WiFi connectivity
- How technology impacts businesses and the way they work
- The balance between sustainability made devises and demand
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
One of the first technologies we worked with was fire. From there it exploded into a multitude of different ways to integrate and make our lives easier.
The future of technology is just as complex as our evolution from fire to modern day computers. And it’s rooted in psychology.
In today’s episode, we chat with our very own Oriana Ott, Senior UX Researcher at Nexthink, about the intersection between psychology and tech and how they’re bridged by data.
We discuss:
- Why IT has shifted from strictly computer-facing to incorporating more human factors
- What qualitative and quantitative data shows the importance IT specialists and human interactions
- How psychology and technology will continue to grow together
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
There are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes to taking massive leaps.
Our guest on today’s show found this ideology shift on a beach in Morocco which led her to create a company bent on saving the planet.
In today’s episode, we chat with Lubomila Jordanova, CEO & Co-Founder Plan A & Co-Founder Greentech Alliance, about her journey in sustainability and how technology can be used to bring us together for a greener future.
We discuss:
- The balance of activism and “talk” in sustainability
- The financial cost of climate change for businesses
- Harnesses technology to counteract environmental damage
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
New immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what futuristic tools are on the horizon and how will the role of the IT team transform to meet the needs of the user?
In today’s episode, we chat with Mike Kenny, Global Technical Delivery Lead Unified Communications at Mondelēz International, about the workplace of the future, and how his company is approaching unified communications.
Plus, we also have Sam Holzman, the writer and editor of all the fascinating content you find at the DEX Hub, on the show to share research from his new eBook about the future workplace.
We discuss:
- How far we are from operationalizing immersive tech in the workplace
- The potential and limitations of new immersive tech
- How IT organizational structures will change in the future
- Why IT is becoming the facilitator of experiences
Resources:
- New infographic: Experience Toolkit: Assembling a DEX Super Team.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Traveling back to the age of the dinosaur, we find the advent of the Digital Employee Experience founded in Windows 95.
Jumping forward about 20 years, and we have a whole new world of technology driven customer experiences that have changed the landscape of DEX.
In this special episode of The DEX Show, we turn the tables on Tim Flower, Global Director of Business Transformation at Nexthink, to talk about his career journey and how it led him to writing Digital Employee Experience for Dummies.
We discuss:
- The history of DEX and how it came to be what it is today
- Tim’s personal experiences working in DEX
- The challenges of writing a DEX for Dummies book
Resources:
- Tim’s book: DEX for Dummies
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Disability inclusion continues to be a focus for change in evolving workforces.
The influx of remote and hybrid jobs has created a new space and opportunity for those that may not have thrived in an in-person working environment.
But, what changes have been made and what still needs to change globally?
Antonio Santos, Social Media Evangelist at Atos, joins us to talk about the changing focus of inclusivity in the workplace since the start of the pandemic.
We discuss:
- The intersection of technology and inclusivity
- Leading with values internally and externally
- How storytelling can harness companies around customer and employee experience
Resources:
- Antonio’s podcast AXSChat
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
The only constant is change. At least, that's how members of the workforce have felt over the last few years.
We’ve all existed in a state of constant flux. We’ve all had to be adaptable and flexible.
Welcome to the modern workplace. Is it here to stay?
Christian Reilly, VP of Technology Strategy at Citrix, joins us to talk about the evolving relationship between people, place, and technology.
We discuss:
- The ‘New Now’
- How younger generations feel about remote work
- Consumer constructs in IT
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better.
But it requires nothing less than a revolution.
Sounding the alarm is Jonathan Roberts, Analyst at Forrester. He joins the show to chat about how IT must expand its aperture and find new and innovative ways to support the business.
We discuss:
- Highly engaged and burnt out employees nicknamed “tired rockstars”
- The connection between burnout/engagement and technology
- The evolving, amoeba-shaped definition for the workplace
- How IT can architect a better employee experience
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
When we think about technology, old has become synonymous with slow, inefficient, outdated. Once a device reaches a certain age (or starts performing poorly), we’re quick to toss it out in favor of a sparkling replacement.
But the ongoing chip shortage crisis has put unprecedented strain on companies’ hardware supplies – leading many in IT to ask: what if a device’s age isn’t the real problem? What if that lifecycle can be extended?
This week, incoming Nexthink Ambassador Barbara Matoe, along with Nexthink’s own sustainability expert Mary Anne Cacciola, join the show to discuss how to extend hardware lifecycles – and how doing so will help both the environment and a business’s bottom line.
We discuss:
-
Common misconceptions around device age and performance
-
How to make a big impact with small changes
-
Using hardware and application data to understand the true impact of employee devices
-
Advocating for Green IT best practices across the organization
To learn more about Green IT and extending hardware lifecycles, be sure to check out the latest Nexthink Insights Report: Quantifying e-Waste in Corporate IT. Read it on the DEX Hub (dex.nexthink.com) for free from March 3rd.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Burnout and stress have been hallmarks of the work experience tracing all the way back to the industrial revolution.
However, people are much more aware of it today, and as a society, we are taking concrete steps to confront the collective delusion that success comes at the expense of wellbeing.
The process starts with setting clear boundaries around work and technology.
Arianna Huffington, Founder & CEO at Thrive Global, joins the show to share her burnout story and offer advice on what companies and individuals can do to battle burnout.
Join us as we discuss:
-
The paradoxical symmetry between the rise of automation and stress
-
The importance of setting boundaries
-
How companies can address burnout in a hybrid world
-
Why IT needs to focus on people as much as the technology
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Years ago, you would need to insert a CD or floppy disk into your gaming system to install and play a video game. Nowadays, you can download a game through a gaming engine and run it remotely.
Business technology has been going through a similar transformation—and the worlds of gaming and the enterprise are starting to converge in fascinating ways.
Johan van Amersfoort, Author and Technologist at ITQ, joins the show to discuss what current gaming trends mean for the future digital workplace.
We discuss:
-
A story about how gaming led to the mass adoption of VDI solutions
-
Trends in gaming that could spawn future applications in the workplace
-
Implications for the future of the digital employee experience
-
Where to start with enterprise gaming
Mentioned during the podcast:
- Download a free copy of VDI Design Guide
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
To really improve the employee experience, people managers—and organizations, in general—need to start thinking differently about the role technology plays.
After all, though the employee experience is not particularly driven by technology, it is enabled by it.
In this episode, we welcome Ben Whitter, Founder & Chief Experience Officer at HEX Organization and one of the world’s leading management thinkers, to explain the relationship between the employee experience, technology, and the brand.
We discuss:
-
Why employee experience matters to the brand.
-
The role technology plays
-
What most businesses lack from an enablement and technology standpoint
-
The collaboration between IT & HR
-
The future of technology and the employee experience in a hybrid world
Learn more at benwhitter.com.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
With the proliferation of hybrid work, the focus of IT needs to change.
As opposed to the traditional approach of looking inwards toward tech, IT now needs to look outwards towards people.
In fact, it’s the only path forward if IT is to remain relevant.
In this episode, we’re talking with Spencer Pitts, Digital Workspace Chief Technologist at VMware, and Andy Philp, Principal Product Marketing Manager at Nexthink, about how advances in desktop virtualization have enabled this brave new hybrid world we live in today.
We discuss:
-
The challenges of the hybrid workplace
-
How hybrid is evolving
-
The implications of DEX on VDI
-
What the workplace will look like in five years
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
We’re now at the tail end of 2021, which means it’s time for our customary year-in-IT review.
We take a look at the best, the worst, and the most baffling trends that emerged in the past year.
And for that, we welcome back our first returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner at Mondelēz International.
We discuss:
-
The defining workplace trend of 2021
-
Why password resets were one of the biggest IT irritations
-
The evolution of video conferencing fashion
-
Bold predictions for 2022
Check out these Geoffrey’s last episode: “The 5 Worst Things About Working in IT”
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Everything these days revolves around digital transformation. Despite that fact, many companies have lost sight of what it’s all about.
Today’s guest, Charles Araujo, Keynote Speaker, Best-Selling Author, Analyst, and Founder of The Institute for Digital Transformation, was talking about digital transformation before it was cool.
In this episode, he sets the record straight on what it should be and how to achieve it.
We discuss:
-
Why digital transformation is less about optimization and more about experience
-
How to determine exactly what to automate
-
The connection between the employee experience and customer experience
-
Using technology to make work more fulfilling and enjoyable
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Increasingly, we’re living in a knowledge and service economy where your ability to learn, your ability to be creative, and your ability to solve problems depends wholly on your ability to crowd out distractions and lock into moments of flow.
Clearly, flow is important. But how can we cultivate it?
Adam Grant, Organizational Psychologist at Wharton, New York Times Bestselling Author, and Host of the TED podcast WorkLife, joins the show to talk about flow—a recurring theme that runs throughout his work—and what it means for the modern workplace.
We discuss:
-
The role flow plays in a positive employee experience
-
The effect of remote work on the quest for meaningful productivity and flow
-
How technology can cause burnout but also be the cure for it
-
Advice for adapting to a evolving industry
Mentioned during the podcast:
-
Think Again
-
How to stop languishing and start finding flow
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
What makes an online community thrive? Sure there are the Reddits of the world, which boast millions of users and discourse that ranges from constructive to ghastly and everywhere in between.
But in today’s time of information overload and endless online noise, can IT leaders still build small, supportive communities centered on emerging technologies?
On this week’s episode, our hosts are joined by Rod Trent, Senior Cloud Security Advocate at Microsoft. With three decades of IT experience, Rod has spent the last several years building a fantastic community around Microsoft’s Azure Sentinel product. Listen to the full conversation to learn all about:
-
The evolution of interaction in the IT space, from SMS to expansive online communities.
-
Why today’s tech users are hungry for new, gated spaces for engaging discussion.
-
Rod’s key advice for leaders looking to cultivate successful communities.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). And don’t forget to register for Experience Everywhere (https://nexthink.com/experience-2021/) .
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Technology is improving at a speed and scale never before seen in human history. This vast convergence of multiple different technologies has come to be known as the fourth industrial revolution.
Ravin Jesuthasan, a futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer, joins the show to share what the fourth industrial revolution means for IT and the future of work.
We discuss:
-
The attributes of the fourth industrial revolution
-
The democratization of work
-
How the relationship between HR and IT will evolve
Learn more at ravinjesuthasan.com.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: nexthink.com/experience-2021/
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
With the almost constant screen time we’re all facing these days between work and home lives, most of us are flirting with digital burnout. And if we aren’t, it’s probably because we’re already right smack dab in the middle of it.
Due to the pandemic, we’re just not experiencing a normal level of digital engagement.
Betsy Bula , All-Remote Evangelist at GitLab, join s the show to save us all from ourselves. She shares why digital burnout is becoming more prevalent and what we can do to spot it and address it.
We discuss:
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Management approaches for the remote context
-
Hybrid/remote burnout vs traditional in-office burnout
-
5... 4 ways to spot remote burnout
-
How to respond to burnout
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
In 2020, the amount of energy consumed worldwide by data centers increased by 40% due to the pandemic. With that increase in consumption comes an increase in production of energy, which more often than not leads to an increase in carbon emissions.
It’s clear to see that the more we digitize, the more we should seriously consider how green IT principles can reduce our impact on the environment.
In this episode, Rainer Karcher , Global Director IT Sustainability at Siemens, ranks IT behavior from best to worst and shares how to embrace more green, more decarbonized, and more efficient IT practices in our day-to-day lives.
We discuss:
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The impact of IT on the environment
-
The tiers of green IT
-
The future of green IT
You can read Rainer Karcher’s brilliant new article on Nexthink’s DEX Hub (https://dex.nexthink.com/articles/green-it-tips)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
The paradigm used to be that corporate technology slowly inched its way into the consumer's hands. During that era, IT had full control over the technology. Users, however, were frustrated because of its inability to adapt to the experience we expected and needed.
Now, that paradigm has shifted. Ever since the advent of the iPhone, we’ve flipped the script. Now, we’re bringing user-friendly consumer technology into the workplace and asking IT to support it, to secure it — to make it work.
In this episode, Ben Ward, EUC Activist and Senior SE at IGEL, breaks down the history of corporate technology and how consumerization has made IT’s job both easier and more difficult.
We discuss:
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The beginnings of corporate technology
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How the iPhone almost broke IT
-
Why enterprises should adopt an intuitive, user-friendly model for support
-
The trend toward user experience monitoring
You can read Ben Ward’s brilliant new article on Nexthink’s DEX Hub (https://dex.nexthink.com/articles/new-employee-expectations)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
As a society, we’re still shackled to this industrial-age idea of what productivity looks like. Our exploration of the potential of modern productivity has just begun, and there’s still so much we have to learn.
In this episode, Neil Miller, Host of The Digital Workplace Podcast, joins us to chat about the future of productivity in the modern workplace.
We discuss:
-
The relationship between technology and productivity
-
Key principles of digital productivity
-
Toxic digital work environments
-
Building a partnership between IT and HR
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
Working in IT isn't always easy. There are certain aspects of the job that can simply be maddening.
In this episode, Geoffrey Wright, Global Solutions Owner for Mondelēz International, joins the show and we have a free-wheeling discussion about the 5 worst things about working in IT.
What we talked about:
-
Every project needs a problem statement
-
The illusion that tools will fix everything
-
The relevance of SLAs vs. XLAs
-
Technicians who do whatever they can to solve the problem
-
People who hate their roles
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
With remote work becoming the norm, you’re no longer restricted to your company’s physical location to hire the best available talent.
Mary K. Pratt, Freelance Journalist, and Sean Malvey, Writer, Editor & Content Strategist, are two of the brilliant contributors behind the launch of our DEX Hub. We’ve asked them to join us for today’s episode of DEX to discuss talent as a competitive advantage.
What we talked about:
-
Ferocious competition for top talent
-
Matching skill sets to roles for which you’re hiring
-
Trends across insourcing, outsourcing & hybrid staffing solutions
Check out these resources we mentioned during the podcast:
-
The DEX Hub
-
Mary’s LinkedIn profile
-
Sean’s LinkedIn profile
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
The role of IT in businesses is changing; it can no longer be viewed as just a repair shop. Using a combination of more data and integrating new data-driven roles, IT is becoming more proactive with their customers—solving problems before they have a chance to disrupt business.
Matt Roberts, Global Consulting Lead, Workforce Transformation at Dell Technologies, joins the podcast to discuss the evolution of IT.
What we talked about:
- How Customers are Changing the Role of IT in the Business
- Expanding the Level of Data to Improve IT
- Aligning the Hardware and Business Persona
- Preemptively Diagnosing IT Issues for the Customer
- Adopting Different Attitudes Within IT
- Correlating IT With the Business
Check out these resources we mentioned during the podcast:
- https://www.delltechnologies.com
- https://twitter.com/matthewtroberts
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
It’s an industry that predates the Industrial Revolution, as well as one that we need on average every seven years. Today, we’re talking about automation in the legal industry.
In this episode, we interview Slater and Gordon Lawyers UK’s Jon Grainger, Chief Information Officer, and Dan Morton, Technology Director, about shaping the consumer experience in the legal industry with automation.
What we talked about:
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The evolution of digital disruption in the legal space
-
Destructive automation vs. creative automation
-
Automating self-service
-
Digitizing the onboarding experience
-
The roadmap for tech in law
For more information, head over to nexthink.com or LinkedIn to stay connected!
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
As the show enters double figures, Thomas McGrath and Tim Flower set out to bridge the gap between IT and psychology, with help from Michael Jones (Associate, Predictive Advantage) and Jeremy Baker (Productivity Director, Nexthink).
In the course of a lively discussion the crew reveals:
-
The history and power of professional psychometric test the Predictive Index
-
The need for a truly tailored approach to the modern workplace –
psychologically and technologically -
Where Thomas and Tim fall on the Predictive Index (and how cool this makes
them)
Check out Nexthink’s latest eBook, Top IT Trends and Predictions for the New Way of Working, to keep fully abreast of the latest Digital Employee Experience innovations.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple, Spotify, TuneIn, Amazon Music, or your favorite podcast platform!
How does a “crazy idea” become a unicorn company?
In a very special episode, hosts Thomas McGrath and Tim Flower are joined by Nexthink CEO Pedro Bados, along with his fellow co-founders Patrick Hertzog and Vincent Bieri. In a wide-ranging conversation – both a trip down memory lane and a look to the future – the minds behind Nexthink discuss:
-The idea that became Nexthink and the road to unicorn status
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How workplace tech (and even the definition of work) has changed since the creation of Nexthink
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Advice for the next generation of entrepreneurs and startups
For more insights from top executives in the world of IT and employee experience, click here for Nexthink’s latest eBook Distributed Minds: IT Thought Leadership for the Age of Remote Work.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.
For better and for worse, moments in real life over the past year have probably reminded you of scenes from a sci-fi movie. Is our virtual world becoming our reality – or has that already happened?
In today’s episode, Tim Flower and Thomas McGrath of Nexthink speak with Tom Goodwin, author, columnist, and founding member of Wharton’s Future of Advertising board. They had an insightful and free-flowing conversation about the dynamic between advancing technology and human behavior, as well as…
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How the pandemic highlighted the psychological impact of modern technology
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Questioning the constraints of the contemporary work life
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The most alarming – and inspiring – technological advancements since the pandemic
For more on technological innovation since the pandemic, click here for Nexthink’s latest eBook Distributed Minds: IT Thought Leadership for the Age of Remote Work.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!
Today, Paul Hardy, Evangelist, Chief Innovation Office at ServiceNow and David D'Agostino, ITSM Practice Lead at Nexthink cover this and much more on episode 7 of Digital Employee Experience. This discussion focused on the future of the digital workplace and...
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How the measure of success has shifted since working from home
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The power integration of services can have on your employees and business
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Where your business can improve their human first approach
Here is the Nexthink Pulse Report that explores IT’s digital experience challenges from top IT executives. For more information, check out nexthink.com or connect with us on LinkedIn.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!
Why was 2020 the most imperative year for the digital employee experience?
Today, Dion Hinchcliffe, VP and Principal Analyst at Constellation Research, Inc. and Sean Malvey, Content Manager at Nexthink cover this and much more on episode 6 of Digital Employee Experience. This discussion focused on what IT leaders are thinking and...
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How are IT leaders prioritizing the digital employee experience?
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What are companies doing to advance their digital employee experience?
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Where can IT leaders go to hear what their peers are thinking?
Here is the Nexthink Pulse Report that explores IT’s digital experience challenges from top IT executives. For more information, check out nexthink.com or connect with us on LinkedIn.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!
How does a modern day philosopher think about your digital workplace?
Today, Tim Flower, Global Director Business Transformation of Nexthink and Thomas McGrath, Content Strategist of Nexthink, join Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, on episode 5 of Digital Employee Experience for a spirited chat focused on the pursuit of truth in a digital workplace. They talked about…
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Balancing modern day work and philosophy
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The Virtues of Virtual report by Philosophy at Work
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Clarity and the power of controlling your mindset
Click here for Nexthink’s new eBook: Work from Anywhere: 12 Tips to Help IT Support a Distributed Workforce! For more information, check out nexthink.com or connect on LinkedIn.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!
Why do we continue to treat employees as if we are in the Second Industrial Revolution? How can we use personal insights to make decisions? What are ways to strike the perfect balance between work from home and in the office?
These are a few of the many burning questions answered on today’s show.
In this episode, Tim Flower and Thomas McGrath of Nexthink speak with Gil Cohen, Founder of Employee Experience Design. Today we had a conversation around...
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How company culture is an experience felt individually and not by the masses
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Why supporting individuals plays a large role in company culture today
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The need for curated interactions that feel as if we were in the office
For more information on how personal IT decisions are driving organizations to be more technology enabled and foster an inclusive culture, Nexthink has an on-demand webinar for listeners of today’s show. For more information, head over to nexthink.com or LinkedIn to stay connected!
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.
Companies have adopted, improved, and innovated technologically to fit business needs for hundreds of years. Now, we are living in a moment that will be historic as CIOs move entire companies from on-prem to online.
In this episode, Tim Flower and Thomas McGrath of Nexthink speak with Martha Heller, CEO of Heller Search Associates, on episode 3 of the Digital Employee Experience podcast. After speaking with numerous CIOs before and during the pandemic, Martha shares what she has seen on the front lines of these executive roles and...
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The CIO Paradox
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Digital Transformation as a Team Sport
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Re-Inventing Company Culture
For more information on CIOs and how decisions are driving organizations to be more technology enabled, Nexthink has an on-demand webinar for listeners of today’s show put on by Slater and Gordon’s IT team. For more information, head over to nexthink.com or LinkedIn to stay connected!
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.
In this episode, Tim Flower and Thomas McGrath of Nexthink invite Alan Nance, Co-Founder of CitrusCollab, to episode 2 of the Digital Employee Experience podcast. This conversation focused on moving the needle for IT in your organization based on experiences over metrics and...
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IT experiences generationally from Baby Boomers to Gen Z
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Measuring cumulative IT experiences over time
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Micro experiences, experience architecture, and experience personas
For more information on IT support for distributed workforces, Nexthink has an eBook for listeners of today’s show. For more information, head over to nexthink.com or LinkedIn to stay connected!
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or where you listen to podcasts.
A strong IT team, IT leaders, and IT insights are needed now more than ever with growing remote working environments across the globe.
Today, Tim Flower, Global Director Business Transformation of Nexthink and Thomas McGrath, Content Strategist of Nexthink, join Andrew Hewitt, a Forrester Analyst, on episode 1 of Digital Employee Experience for a dynamic discussion on trends across the industry. They talked about...
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A holistic outlook on the IT landscape and IT decision-makers
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The Q4 2020 Forrester’s New Wave Report
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Future job descriptions, skills, and landscapes for IT Professionals
For more information, check out nexthink.com or connect on LinkedIn.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your favorite podcast platform!
The music at the end of the interview comes from Andrew Hewitt’s own group Sumyeti – you can stream the full album here.