Pool Chasers Podcast: Recent Episodes
Greg & Tyler: Swimming Pool Industry Podcaster
Whether you own a business or whether you service, repair, build, design, or market pools, we want to build a podcast tailored to fit our needs. We will be interviewing business owners, pool service and repair companies, builders, manufactures, marketing and social media experts, as well as many others that can help progress, inspire and entertain us all.
In this episode of the Pool Chasers Podcast, Greg and Justin sit down with Monica Archibald, District Sales Manager at Hayward Pool Products, for an in-depth conversation on the evolution of pool equipment, customer service, and industry innovation. Monica shares her journey from customer service in Temecula to becoming a key figure at Hayward, offering insights into how the company listens to the market through "Voice of the Customer" initiatives.
They explore differences between the California and Arizona markets, the perception of pricing in the industry, and Hayward’s approach to product support and training. Monica discusses new developments like the XL pump, advanced cartridge filters, co-op programs, and the recently acquired Clark King commercial division. The trio also touches on the importance of service after the sale, the reality of product development cycles, and the role of relationships in driving success.
Whether you're a pool pro, builder, or someone exploring new equipment options, this episode offers valuable behind-the-scenes insight into one of the industry’s leading manufacturers.
Connect with Hayward Pool Products:
- Website
- YouTube
In this episode of the Pool Chasers Podcast, Greg Villafana and Justin Bowie talk with Israel Saari, Digital Solutions Category Manager at Pentair, about how automation and remote monitoring can transform the pool industry for both homeowners and pool pros.
Israel explains how Pentair’s IntelliCenter automation systems—including the IntelliFlo3 pump, Upgrade Kits, IntelliCenter and IntelliCenter Lite—allow pros and homeowners to control and monitor pools remotely via the Pentair Pool App.
Mentioned in episode:
Israel Saari LinkedIn
Pentair Website
IntelliFlo3
Pentair Pool App
IntelliCenter
IntelliCenter Pool Control Upgrade Kit
IntelliCenter Lite
IntelliCenter Remote Monitoring Login
In this episode, we dive into the ins and outs of gas installations for pool and spa heaters. With winter approaching, homeowners are eager to heat their pools and spas, making this a high-demand service. From pre-site inspections to final inspections, permits, and everything in between, the Justin Bowie of JMax Plumbing shares his expert insights on what goes into a seamless gas installation. Whether you're a homeowner, a pool builder, or a pool service company, this episode covers all the details to help you better understand the process and what to expect.
Connect with JMax Plumbing
- Email: justin@jmaxplumbing.com
- JMax Website
- Instagram @bearded_plumber
- YouTube
Connect with Pool Chasers
- Website
- YouTube
In this episode we sit down with Matt Lord, the young and energetic second-generation pool builder behind Coastal Pools in Melbourne, Australia. Matt shares his journey of joining the family business in 2016 and how he’s injected a fresh perspective into an industry that’s often slow to change. From his initial insecurities about being a young entrepreneur in an “old man’s game” to recognizing his youth as a key asset, Matt talks about his unique approach to pool building and business.
Listeners will hear about the challenges and rewards of running a boutique pool business in Australia, where quality craftsmanship and personalized service are top priorities. Matt discusses how Coastal Pools creates customized, high-end swimming pools, emphasizing detail, innovation, and customer relationships that extend beyond just building pools.
- Sponsored by Lyon Financial
Connect with Matt Lord & Coastal Pools
- Website
Connect with Pool Chasers
- Website
- YouTube
In this episode, Greg and Justin sit down with Jessica Werner from Clear Comfort, a leading provider of Advanced Oxidation Process (AOP) sanitation systems for pools and spas. Jessica delves deep into the technology behind Clear Comfort’s innovative systems, which use hydroxyl radicals to sanitize pool water. She shares insights about the company's history, how their technology reduces the need for harsh chemicals, and how it helps homeowners and commercial pool operators maintain cleaner, healthier pools with less chlorine. Jessica also explains Clear Comfort's systems' environmental benefits, ease of use, and how they cater to both high-end residential pools and large commercial facilities.
This episode is brought to you by Lyon Financial:
Offering low-rate financing options for pool installations. Visit https://www.lyonfinancial.net/ or call 877-754-5966 for more details.
Connect with Clear Comfort & Jessica Werner
- Website
- Jessica Email: jwerner@clearcomfort.com
- YouTube
- Clear Comfort LinkedIn
- X
Connect with Pool Chasers
- Website
- YouTube
Connect with JMax
- Website
- YouTube
In this exciting episode, we were joined by Dennis Boyd of Pro Pool Inspectors and Charlie Raphael of Watershape University to introduce the Certified Residential Pool Inspector (CRPI) Training Course, the first of its kind for the pool industry. The discussion centers around the importance of professional certification for pool inspectors and how it benefits both pool professionals and homeowners. Dennis and Charlie explain how the new Certified Watershape Residential Inspector (CRWI) Certification is setting a new standard in the pool industry, particularly in real estate transactions. They also provide details on the upcoming course offerings, including how to sign up, and why continuous education and certification are key to success in the pool industry.
Sign Up Or Learn More:
- Certified Residential Pool Inspector (CRPI) Training Course
- WU B2121: Pool Inspections for Real Estate Transactions October 7-8 Hosted by Master Pools Guild & Watershape University in San Antonio, TX
Connect with Pro Pool Inspectors:
- Website
- YouTube
- TikTok
Connect with Watershape University:
- Website
In this episode, we sit down with Bunim Laskin, the founder and chairman of Swimply. Swimply is an innovative platform that allows homeowners to rent out their swimming pools, similar to Airbnb but for pools. Bunim shares the inspiring story of how Swimply was born out of a simple neighborhood agreement and evolved into a multi-million dollar business. They discuss the challenges and successes of building the company, the impact it has on local communities, and the potential for future expansion into other rental markets like boats and sports facilities.
The conversation also touches on how Swimply provides pool owners with a way to recoup their maintenance costs and even turn a profit, while offering non-pool owners affordable access to private pools. Bunim also talks about the company's efforts to collaborate with pool professionals and the exciting new features and expansions that Swimply is launching.
Brought to you by: Lyon Financial
In this episode we sit down with Cohl and Lisa Workman of Thunderbird Pools. They discuss their 22 years in the pool industry, their journey from humble beginnings to becoming a leading name in the industry, and the personal and professional philosophies that have guided their success. Cole and Lisa share insights into their business operations, including their commitment to quality, the importance of strong relationships with subcontractors, and their innovative approach to pool design and construction. They also delve into their future plans, including the expansion of their business and their focus on creating luxury pools.
In this episode, we explore Aquastar's innovative journey and cutting-edge products with insights from President Todd Pieri and Director of Science & Compliance Steve Barnes. Todd shares his career progression and the company's growth, while Steve discusses his extensive industry experience. We cover the reasons behind their new facility, the success of the Pipeline Cartridge Filter and Pipeline Pump, and the revolutionary Purestar Ozone System. The episode also highlights Aquastar's expansion into valves and actuators, the new "Try-Me Box" program, and the exciting Golden Ticket initiative, showcasing Aquastar's commitment to advancing pool technology and customer satisfaction.
Sponsored By: Lyon Financial
Connect with Aquastar, Todd & Steve
- Website
- Linkedin (Aquastar)
- Linkedin (Todd Pieri)
- Linkedin (Steve Barnes)
- YouTube
In this episode we chat with Jimmie Meece, President of ASP (America’s Swimming Pool Co.) , to discuss his journey in the pool industry, the growth of ASP, and the benefits of franchising with ASP. We delve into Jimmie's background, ASP's business model, marketing strategies, and the recent launch of ASP's pool construction initiative. The conversation offers valuable insights for both existing pool service professionals and those considering entering the industry.
Building a pool? Use Lyon Financial for the industry’s best pool loans! Connect with ASP & Jimmie Meece:
- ASP Website
- ASP Franchising
- Jimmie Meece
- YouTube
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
In this episode, Greg, Justin, and Mike dive deep into the challenges and demands of maintaining perfection within JMax Plumbing. They discuss the relentless pursuit of excellence, the importance of proactive problem-solving, and the critical role of quality control in building and sustaining client trust. With real-life anecdotes and a touch of humor, they highlight the necessity of constant vigilance and thorough communication to prevent and address mistakes before they escalate. This episode offers valuable insights for anyone striving for high standards in their professional work, emphasizing the balance between perfection and practical problem-solving.
Pool Chasers Website
Brought to you by Lyon Financial
Topics Discussed
- [00:00:49] - Beers of the week
- [00:02:17] - Episode focus: Discussing common industry issues and personal insights.
- [00:03:27] - Importance of catching mistakes early and maintaining credibility.
- [00:05:07] - Example of a client relationship turning sour over a simple miscommunication.
- [00:07:06] - Learning from mistakes: The necessity of constant client engagement.
- [00:09:50] - Common plumbing problems: Crossed lines and leaks.
- [00:13:19] - The role of quality control in preventing client dissatisfaction.
- [00:18:20] - The cost of goodwill: Balancing financial loss and maintaining relationships.
- [00:23:15] - Case study: Handling a dirt pile incident to preserve client trust.
- [00:26:18] - Jobsite etiquette: The importance of communication and professionalism.
- [00:32:04] - Final thoughts: Embracing the pursuit of perfection while managing imperfections.
- HornerXpress Worldwide Honored With The Prestigious 2024 President’s E Star Award For Excellence in Exporting
- Pentair Pool Announces Partnership of the 2026 Special Olympics USA Games
- NDPA Responds To Release of CDC Report Citing Rise in Drowning Death Rates
- International Water Safety Day is May 15th
- Introducing BCONE Pool Alarm by Life Buoy
- Summer dream job: Get paid $100K to swim in pools across all 50 US states
- Lyon Financial
- Pool Magazine second annual green to clean competition
- Pool Industry Podcasts
In this episode, we dive into the collaboration between Pul Products, and JMax Plumbing, to design an innovative pool return solution for managing high-volume overflow in pools. We also share our hands-on experience installing a Clear Comfort dual unit system and highlight JMax's unique approach to educating sales teams on plumbing essentials. Join us as we discuss exciting projects, and reflect on working with high-profile clients who prioritize simplicity. We also explore the challenges of high-rise pool installations. Finally, we address market trends, economic concerns, and the importance of accurate pool plumbing in a Q&A with Pool Pro Magazine.
This episode is brought to you by Lyon Financial
Connect with Pool Chasers
- Website
- Episode 272
- YouTube
May 12, 2024 Weekly Flash Briefing: Swimming Pools, Industry News, Business & Culture
Pool Chasers Website
Submit News to Pool Chasers
TOPICS DISCUSSED
- Pro Pool Inspectors limited time discount
- Pro Pool Inspectors training
- Lyon Financial loan calculator
- Pebble Technology New Line of Pool Finishes, PebbleQuartz
- Enter Pool Magazine Second Annual Green to Clean Competition
- Green to Clean YouTube Video
- Haviland Enterprises, Inc. Celebrates 90 Years of Chemistry
- WYBOTICS Announces Release of WYBOT C1 PRO Pool Cleaner
- Airthereal Launches AquaMarvin AM6 Robotic Pool Cleaner
- Pool Industry Podcasts
- Pro Pool Inspectors limited time discount
- Pro Pool Inspectors training
- Lyon Financial loan calculator
- VivoAquatics Launches Water Usage Platform to Provide Critical Monitoring and Leak Detection
- Pool & Hot Tub Alliance Celebrates National Water Safety Month This May
- GENESIS® Announces Maria Moscato As International Design & Wellness Faculty Advisor
- Polaris Unleashes Lineup of Cordless Cleaners to Meet Every Need
- Green Pool Contest – Win Some Green With Pool Magazine!
- Pool Industry Podcasts
- Submit news to Pool Chasers
Pro Pool Inspectors ,marketing expert, Matthew Dube highlights the significance of a comprehensive marketing approach for pool professionals, emphasizing the importance of strategic planning, consistent execution, and thorough evaluation. He stressed that setting clear business goals and understanding the target audience are essential in developing effective long-term plans. Additionally, Matt advocated for consistent marketing efforts, like running ads and engaging with customers, to build brand credibility and foster relationships. He also underscored the value of utilizing data to refine marketing strategies, discussing how metrics like impressions and clicks can inform adjustments to enhance campaign effectiveness. Moreover, Matt touched on the benefits of automation tools, such as email automation and AI-generated content, to streamline processes and ensure efficient communication with customers. This holistic approach, he suggested, is crucial for achieving marketing success and driving growth in the competitive pool industry.
Offers below are available within two weeks of the release of this episode.
Use promo code: POOLCHASERS2024APP for 20% Off First Monthly of Pro Pool Inspectors App Subscription
Use promo code: POOLCHASERS2024MS for 20% Off First Year of Yearly Marketing Maintenance Service
INSPECTION TRAINING DATES:
Remote Training
- May 9-10
- May 23-24
- June 20-21
In-Person Training
- May 30-31
- June 13-14
- June 27-28
Connect with Pro Pool Inspectors:
- Website
- Instagram: PRO POOL INSPECTORS SOFTWARE APP (@pro.pool.inspectors.software)
- Youtube
- Tik Tok: Pro Pool Inspectors Software (@propool_software)
- Happy National Pool Opening Day
- JMax Plumbing & Pul Products
- Swim Lesson Legislation at Water Safety Month Kickoff Event
- Public Pool Project Could Revitalize West Philly Waterfront
- Sinkhole at Sapulpa golf course unearths old city swimming pool
- 2024 Summer Olympics
- Swimming pools in Central Texas are cracking and draining because of 'concrete cancer'
- Free Aqua Webinar with Aqua Magazine & Pentair
- Pool Brain
- Pro Pool Inspectors’ Comprehensive Training
- Lyon Financial and Happy Customers
- Pool Industry Podcasts
- Quote of the Week: "Before anything else, preparation is the key to success." - Alexander Graham Bell
- Pools in Culture: Michael Kors Paris Pop-up Spotlights New Handbag With Swimming Pool Theme
- Man runs one mile in swimming pool in 35 minutes, 24 seconds
Matt Horowitz highlighted the significance of continuous learning and staying updated on new products and technologies in the pool industry. Matt stressed the importance of maintaining close relationships with industry experts like Tish Dibble and Jason Hall from Pentair to stay informed about new products. Actively seeking information on upcoming products and updates ensures that he remains well-versed in the latest advancements.
Matt's hands-on experience with Pentair warranty service provided him with valuable insights into various pool equipment, including heaters and automation systems. This practical experience enabled him to understand the intricacies of different products and troubleshoot effectively. By engaging with new technologies and products, Matt expanded his knowledge base and enhanced his expertise in the field.
Brought to you by: Lyon Financial
- Pool Magazine at Coverings 2024
- This Paintball Shooting AI Security Camera Has Pool Pros Talking
- Watershape University's Construction 4113: Essential Advanced Watershapes
- Pool Brain's New Features
- Pro Pool Inspectors’ Comprehensive Training
- Raypak's $150 Instant Rebate through April 30th, 2024
- Lyon Financial
- Pool Industry Podcasts
- Quote of the Week: Do not go where the path may lead, go instead where there is no path and leave a trail. -Ralph Waldo Emerson
- Pool & Hot Tub Alliance Celebrating Their 5-Year Anniversary
- Patent Pending Apple Watch SOS Feature Could Prevent Drownings
- Earthquake in Taiwan Causes Waterfall From Rooftop Pool
- 2024 Aqua 100
- Father and grandfather die after bid to rescue toddler in Gold Coast pool
- Pool Brain New Feature - The Ability to Update Billing Settings in Bulk
- Pro Pool Inspectors two-day training course
- Raypak $150 instant rebate
- Lyon financial offers top-tier financing options
- Pool Industry Podcasts
- Book of the Week: Difficult Conversations: How to Discuss What Matters Most
- Quote of the Week: It's not easy, but it's simple. - Eric Thomas
- Pools in Culture: The Naughty Fork recently shared a video on how to make a “After-The-Pool Sandwich”
- Pool of the Week: Carbon Beach House in Malibu, CA by Kovac Design Studio
On this episode we interview Dennis Boyd, of Pro Pool Inspectors, about starting a pool inspection business. We discuss the importance of getting ahead of the market and becoming the go-to pool inspector in your area. Dennis explains what makes a good pool inspector, emphasizing attention to detail and the difference between routine pool service and a thorough pool inspection. Tune in to learn valuable insights on how to succeed in the pool inspection business.
Connect with Pro Pool Inspectors:
- Website
- Training
- YouTube
- TikTok
- LikedIn
POOL CHASERS
- SRS Distribution Announces Next Phase of Growth by Combining with The Home Depot to Better Serve Professional Customers
- Pentair Earns 2024 ENERGY STAR® Partner of the Year – Sustained Excellence Award
- Fluidra EARNS 2024 ENERGY STAR® Partner of the Year AWARD
- Recent Leslie’s/Harris Poll Study Shows Nearly Three-Quarters of Americans Mistakenly Assume Clear Pool Water Is Clean, Swim-Safe Water
- The Premier League stadium with a rooftop swimming pool
- NY Swims will deliver $150 million in grant funding for localities to build out 10 new landmark public swimming pools
- Off the deep end: France's love of swimming pools
- Pool Brain Announces New Feature - The Ability to Update Billing Settings in Bulk
- Pro Pool Inspectors is the definitive pool inspection company with a focus on helping pool professionals feel confident inspecting a pool and its equipment
- Raypak $150 instant rebate with the purchase of any Raypak or Rheem Crosswind V pool heater
- Lyon Financial: Industry best financing
- Pool Industry Podcasts
- Book of the Week: Places We Swim: Exploring Australia's Best Beaches, Pools, Waterfalls, Lakes, Hot Springs and Gorges by Dillon Seitchik-Reardon
- Quote of the Week: Empty your mind, be formless, shapeless, like water. - Bruce Lee
- Pools in Culture: Red Bull boss Christian Horner and wife Geri Halliwell are in a fight with neighbors over ‘disrespectful’ plans to build a swimming pool by an old churchyard
- Pool of the Week: Sphere Pool at the Euphoria Retreat in Mystras, Greece
- Landslide Damages Homes, Destroys Swimming Pool in California
- Watson’s Acquires Florida Retailer Recreational Warehouse
- BofA Downgrades Latham Group Citing Weak Pool Construction Market
- Advertise in the next issue of Pool Magazine!
- Pool Brain: Open API (build your own integrations)
- $500 Rebate Pentair IntelliCenter Upgrade Kits
- Aquastar Golden Ticket Giveaway at Western Pool & Spa Show
- Moasure awarded top 3 best Small Organizations to work at in UK
- Pro Pool Inspectors (Pool Inspection Software)
- Pro Pool Inspectors Training
- Raypak $150 instant rebate February 2nd through April 30th
- Offer industry best financing with Lyon Financial
- Fluidra Pro Academy
- Tradeshows: March 28 - March 30th Western Pool & Spa Show in Long Beach, CA
- Pool Industry Podcasts
- Book of the Week: They Ask you Answer by Marcus Sheridan
- Quote of the Week: "The ultimate content strategy is listening." - Marcus Sheridan
- Pools in Culture: The Scent of Sunscreen and Swimming Pool with Vacation
- Pool of the Week: SkateBnb located in Jacksonville Florida.
Thank you for tuning in to this weeks Flash Briefing. This is a weekly news update on everything related to swimming pools. Click here to submit news for the next flash briefing.
Raypak $150 instant rebate
Pentair ringing bell at New York Stock Exchange
Pro Pool Inspectors Upcoming Training
Pool Brain's new Orenda Technologies Integration
Best way to finance a pool is with Lyon Financial
Advertise in the next issue of Pool Magazine!
The Western Pool & Show in Long Beach, CA
Pool Industry Podcasts
Book of the Week: Contested waters: A social history of swimming pools in America by Jeff Wiltse
Quote of the Week: Your most unhappy customers are your greatest source of learning." - Bill Gates
Pool of the Week: Marfa Ranch Pool by Design Ecology based in Austin Texas
Thank you for tuning in to this weeks Flash Briefing. This is a weekly news update on everything related to swimming pools. Click here to submit news for the next flash briefing.
March 03, 2024 Weekly Flash Briefing Web Page
- Sign Up for Pro Pool Inspectors Training
- Orenda dosing calculator integration with LSI, auto-dose even more chems, control dose targets / default dose chem & more
- Offer industry best financing with Lyon Financial
- Advertise in the next issue of Pool Magazine! Email info@poolmagazine.com
- Pool Magazine: Haviland Enterprises, Inc. Announces New $7 Million West Michigan Flagship Laboratory by MarianneTrusty
- The public review and comment period is now open on PHTA
- March 28 - March 30 is the Western Pool & Spa Show in Long Beach, CA
- Pool Chasers Podcast: Episode 268: Deliver High Quality Pool Inspections Using Pro Pool Inspectors App with Founder, Dennis Boyd
- Poolside Perspectives Podcast: Episode 21: The Hub of Your Backyard Oasis: The Outdoor Kitchen
- Pool Guy Podcast Show: 5 New Episodes
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- My Go To Swimming Pool Water Testers
-
- Time Saving Tips for Your Pool Service
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- Is it Worth Your Time?
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- State of the Pool Service Industry Report Top Takeaways
-
- Bottom Feeder 2024 Version - What is New and Improved
- Pool Nation Podcast: Episode 184: Dustin, Danielle, and the Path to Pool Perfection: A Pro Talk
- Talking Pools Podcast: 4 New Episodes
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- Unveiling the Secrets of Mineral Pools - Part 02
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- Navigating Preseason Preparation, Part 2
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- Swimming Pool Distributor Monopolies & Relationships
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- Safety Cover Opening Myths Exposed with Jeff Duke of LoopLoc
- Let's Talk About Pools Podcast: Business Consulting with Michelle Kavanaugh
- Book of the Week: Ocean Pools by Chris Chen
- Quote of the Week: Swimming is a way for us to remember how to play.” Bonnie Tsui
- Pools in Culture: Seinfeld's 118th episode "The Pool Guy"
- Pool of the Week: Yona Beach. The worlds first floating beach club
In this episode we interview Dennis Boyd, the founder of Pro Pool Inspectors. Dennis shares his journey into the pool industry and how he became an expert in pool inspections. We discuss the importance of pool inspections and how it can be a valuable service to add to a pool business. Dennis also highlights the features of his app, which is designed to help pool professionals record data, take notes, and generate professional inspection reports.
Pool Chasers
Need Pool Financing? Contact Lyon Financial
Connect with Dennis Boyd & Pro Pool Inspectors:
- Email: Propoolinspectors@gmail.com
- Phone: (615)838-0767
- Website
- Instagram: PRO POOL INSPECTORS SOFTWARE APP (@pro.pool.inspectors.software) Instagram photos and videos
- Youtube
- Tik Tok: Pro Pool Inspectors Software (@propool_software)
Topics Discussed
- [00:01:59] From medicine to pool industry
- [00:03:46] Understanding water chemistry because of blood testing in the hospital
- [00:06:38] First experience with pool inspections
- [00:08:54] Overcoming challenges in report writing
- [00:15:15] What is a pool inspection?
- [00:23:45] Creative ways Pro Pool app is being used
- [00:28:22] Pro Pool Inspectors app features
- [00:28:40] Work offline
- [00:29:36] Customizable
- [00:30:00] Professional reporting
- [00:31:05] Industry codes
- [00:43:31] Pricing options
- [00:47:54] Trade shows
- [00:51:56] Pool inspectors training classes
PoolCorp Announces Investor Day
The Great Pool Debate
This Pool Was Designed Specifically For a Lamborghini
Pro Pool Inspectors: The Pro Pool Inspectors App is the definitive pool inspection software on the market.
Lyon financial: If you're a pool builder that wants to offer industry best financing to your customers visit Lyon Financial to set up an account.
March 2024 TradeshowsMarch 28 - March 30 is the Western Pool & Spa Show in Long Beach, CA
Pool Industry Podcasts
Book of the Week: Swim & Sun: A Monocle Guide: Hot beach clubs, Perfect pools, Lake havens (The Monocle Series)
Quote of the Week:
"Return to old watering holes for more than water; friends and dreams are there to meet you ." - African Proverb
Pools in Culture : Icelandic swimming pool culture and history
Pool of the Week: Grand Paradisco Ibiza
February 17, 2024 Weekly Flash Briefing: Swimming Pools, Industry News, Business & Culture
- Pool Chasers Website
- YouTube
- JMax Collaborating with Pul for the Pul pulcollect_LD1
- Celebrating 25 years of WaterShapes
- Twinscape Introduces Hydrofloors-ProLine
- Pro Pool Inspectors Website
- Pro Pool Inspectors Training
- Lyon financial: Industry Best Financing
- Feb 19-21: Southeast Pool & Spa Show
- Feb 21-23: National Plasterers Council Annual Convention
- Feb 23-24: Everything Under The Sun Expo
- Pool Industry Podcasts
- Pools in Culture: Irishman & 70's Howard Johnson's Pool
- Pool of the Week: Casa To in Puerto Escondido, Mexico
- Book of the Week: Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Joseph Grenny
- Quote of the Week: In time and with water, everything changes. - Leonardo da Vinci
- Florida Considers Legislation Addressing Scope of Work and Recovery Fund
- Meet the Incoming Chairman for the National Plasterers Council
- Heritage Pool Supply Group announces expansion in Minneapolis with the acquisition of Custom Distribution, Inc.
- Pro Pool Inspectors - Pool Inspection Software
- Lyon Financial - Industry Best Financing
February 2024 Trade Shows
- Feb 10-17: AOAP Professionals Annual Conference and NDPA Water Safety Conference
- Feb 14-17: Southwest Pool & Spa Show
- Feb 19-21: Southeast Pool & Spa Show
- Feb 21-23: National Plasterers Council Annual Convention
- Feb 23-24: Everything Under The Sun Expo
Pool Industry Podcasts
- Pool Chasers Podcast
- Poolside Perspectives Podcast
- Pool Guy Podcast Show
- Rule Your Pool by Orenda Technologies
- Pool Nation Podcast
- Talking Pools Podcast
- The Deep End Pool Podcast
Quote of the Week: "When you're GOOD at something, you'll tell everyone. When you're GREAT at something, they'll tell you." - Walter Payton, Chicago Bears
Book of the Week: Tricks of the Trade to Success: The Magic of Creating Your Ta-daaah! in Business and in Life by Paul Kelly the founder of Parker & Sons
Pool of the Week: Stadium Swim at the Circa in Las Vegas, NV
- February 4 Flash Briefing Web Page
- Riverbend Sandler Pools Acquires Hauk Custom Pools
- Resort Will Pay Record $26 Million Settlement for Chlorine Burns in Pool
- One of David Hockney’s First Pool Paintings Is Going on View for the First Time in 40 Years
- Lyon Financial sponsoring the K9s for Warriors
- Pro Pool Inspectors is the definitive pool inspection app on the market!
- Pro Pool Training
- Skimmer: The State of Pool Service Industry Report
- February 2024 Trade Shows
- New Pool Industry Podcasts
- Quote of the Week: "If you're not having fun, then you're not going to do a good job." - Bill Bensley
- Book of the Week: More Escapism Hotels, Resorts and Gardens around the World by Bill Bensley
- Pools in Culture: Redbull Formula 1 Monaco GP Pool Ritual Swaps Water for Ball Pit
- Pool of the Week: Capella Ubud, Bali designed by Bill Bensley
Welcome to Pool Chasers Weekly Flash Briefing. The latest news in the swimming pool industry.
GOT NEWS? Email poolchasers.greg@gmail.com
January 28 2024 Weekly Flash Briefing Web Page
- Lyon Financial sponsoring the K9s for Warriors
- Pro Pool Inspectors is the definitive pool inspection app on the market!
- Pro Pool Training
- Florida Swimming Pool Association (FSPA) Scores $20 Million Industry Win with Florida Department of Health
- Skimmer: The State of Pool Service Industry Report
- Pool Owners Face Costly Consequences of Freezing Temperatures
- PoolCorp acquires Shoreline Pool Distribution
- Fluidra Commits $100,000 to Step Into Swim Drowning Prevention Initiative
- February 2024 Trade Shows
- New Pool Industry Podcasts
- Quote of the Week: “What you are afraid of is never as bad as what you imagine. The fear you let build up in your mind is worse than the situation that actually exists.”
- Book of the Week: Who Moved My Cheese? By Spencer Johnson, M.D
- Pools in Culture: Lebron James Nike Commercial
- Pool of the Week: Figueira da Foz a City in Portugal
Welcome to January 21st Flash Briefing. If you have some exciting news you would like to share with us you can email poolchasers.greg@gmail.com
- Lyon Financial
- Pool Magazine
- Pool Brain
- Pebble Technology
- PHTA
- Watershape University
- Hayward
- PEP
- Jan 22-25 World of Concrete
- Jan 23-25 The Pool & Spa Show
- Pool Chasers Podcast
- Poolside Perspectives Podcast
- Pool Guy Podcast Show
- The Deep End Pool Podcast
- Pool Nation Podcast
- Talking Pools
- Quote of the Week: “A year from now you may wish you had started today.” — Karen Lamb
- Book of the Week: Come Up for Air: How Teams Can Leverage Systems and Tools to Stop Drowning in Work by Nick Sonnenberg
- Pools in Culture: A New Floating Pool Will Reclaim NYC's Rivers For Public Swimming
Lyon Financial
January 2024 Trade Shows
- Jan 16-18 Mid America Pool Spa & Outdoor Living Show
- Jan 18-20 Desert Pool & Spa Show
- Jan 22-25 World of Concrete
- Jan 23-25 The Pool & Spa Show
**Pool Industry Podcasts
Pool Chasers Podcast:**
Episode 267: The Art of Selling Pools: Sales Team Full Support & Trusting Sub-Contractors with Blue Haven Pools CEO, Ryan Ripley
Pool Magazine Podcast:
- Two Hot New Tenjam Products You’ll See Poolside This Summer
- Pool Magazine Builder Profile: Thomas Pools & Spas
- Edwards Pool Construction is Setting The Bar for Luxury Pools in Wichita
Poolside Perspectives Podcast:
- Episode 14: The Homeowners Backyard Wellness: The Spa, The Hot Tub and The Cold Plunge
Pool Guy Podcast Show:
- How to get your Customers to pay for everything
- Which Polaris Pressure Cleaner is the Best?
- Best ways to Avoid Mistakes out on Your Pool Route
- Answering Your YouTube Questions Volume 10
- Swimming Pool Money Saving Tips
Rule Your Pool Podcast by Orenda:
- Unnaturally Natural
The Deep End Pool Podcast:
- Episode 107: Easing Fears in the Face of the Arctic Blast, and the Value of Business Reviews and Vetting
Pool Nation Podcast:
- Episode 177: Pool Nation Boot Camp: Mastering Your Business - Mastering Your Craft
Talking Pools Podcast:
- Cleaning Pools is BustYour Back Work!
- Wayne: Chlorine is Your Friend!
- Avoiding the Final Destination Main Drain Grate
- Peter, Shane, & Lee: Are You Down with PPE?
The National Plasters Council Presents “Smooth Finish”
- 2024 Tradeshow Season with the NPC
Quote of the Week:
- "The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.”
Book of the Week:
- The Essential Martin Luther King Jr
Pools in Culture
- Judge Judy: Homeowners Have the Swimming Pool Blues!
This episode features a detailed conversation with Ryan Ripley, CEO of Blue Haven Pools. Ryan shares his extensive experience in the pool industry, beginning with his early days in Phoenix and his various roles at Blue Haven. He discusses the evolution of his career, the challenges and opportunities in the pool industry, and his transition to CEO. Ryan also talks about Blue Haven's national presence, technological advancements in the industry, and his insights into improving underperforming offices. The conversation provides a comprehensive view of Ryan's journey and his vision for the future of Blue Haven and the pool industry.
Sponsored by: Lyon Financial can help you sell more pools by offering your customers the industry’s best financing options! Call 877-754-5966 or visit www.lyonfinancial.net today!Connect with Pool Chasers:
- Website
- YouTube
- X
- TikTok
- Patreon
Swimming Pool Industry News
- Pool Bains Routing & Scheduling
- Lyon Financial at the Southwest Pool & Spa Show. Booth 419
- Episode 266: How Swimming Pool Financing Works & How to get the Lowest Rates + Longest Terms for the Lowest Payment Possible with Lyon Financial
- PHTA & Genesis D265: Master Designer Methods with Kirk Bianchi January 8, at 6 p.m. ET.
- Pool Pro Inspectors
January 2024 Trade Shows
- Jan 16-18 Mid America Pool Spa & Outdoor Living Show
- Jan 18-20 Desert Pool & Spa Show
- Jan 22-25 World of Concrete
- Jan 23-25 The Pool & Spa Show
Pool Industry Podcasts
- Pool Chasers Podcast: How Swimming Pool Financing Works & How to get the Lowest Rates + Longest Terms for the Lowest Terms for the Lowest Payment Possible with Lyon Financial
- Pool Magazine Podcast: For Over 60 Years Master Pools Guild Has Been Supporting Custom Pool Builders
- Poolside Perspectives Podcast: Episode 13: 2024 Trends for the Homeowner’s Dream Backyard
- Pool Guy Podcast Show: Tips on Vacuuming an Attached Spa
- Rule Your Pool Podcast by Orenda: Chemical product percentages and molar weight ratios
- The Deep End Pool Podcast: Episode 106: Clear Comfort & NPC Interviews
- Pool Nation Podcast: Episode 176: What Pool Nation is up to in 2024!
- Talking Pools: Rudy & Andrea: Rejecting Manufacturer / Distribution Price Increases, Maximizing Margins
- Let’s Talk About Pools Podcast: Cyclone Filter Tools for Pool Pros
Quote of the Week:
- "If there is magic on this planet, it is contained in water." Loren Eiseley
Book of the Week:
- The Hidden Messages in Water by Masaru Emoto
Pools in Culture
- Night Swim
In this episode of the Pool Chasers podcast, host Greg Villafana engages in an insightful discussion with Carla Barrera and Jessica Wood from Lyon Financial, exploring the nuanced world of pool financing. The conversation covers a range of topics, including the differences between secured and unsecured loans, the typical costs involved in pool installation, and the impact of credit scores on financing options. Carla and Jessica emphasize the importance of choosing the right pool contractor, delve into the specifics of the loan approval process, and discuss Lyon Financial's unique long-term loan offerings. Additionally, they touch on the return on investment for pool installations and the upcoming initiatives at Lyon Financial. The episode is packed with valuable information for anyone considering financing a pool, offering both practical advice and industry insights.
Visit episode 266 web page for more information
- [00:29] Pool Brain: Manage Multiple Bodies of water
- [00:49] Lyon financial: Best Swimming Pool Financing
- [01:25] Pool Magazine: The Pool & Spa Show in Atlantic City Booth 3203
- [01:50] JMax Plumbing: 2023 Awards Ceremony
- [02:41] AquaStar: Free Aqua Webinar December 19
- [03:10] PEP: Desert Golf Tournament at Desert Willow Golf Resort in Palm Desert California
- [03:30] Raypak: Elevation Tour
- [03:47] NPT: New Mesa, AZ Location
- [04:14] Aquareader: Floating Book/Tablet Caddy for Bath, Pool, and Hot Tub
- [04:27] Joe & JoseRin: Hot Tub Booster Seat Cushion
- [04:37] Milo: Action Communicator
- [05:11] Mid America Pool Spa & Outdoor Living Show: Indianapolis, IN January 16th
- [05:18] World of Concrete: Las Vegas, NV starts January 22nd
- [05:24] The Pool & Spa Show: Atlantic City New Jersey starts January 23rd
- [05:30] Pool Industry Podcasts
- [06:27] Quote of the Week: Sweat more during peace: Bleed less during war. - Sun Tzu
- [06:34] Book of the Week: Grit: The Power of Passion and Perseverance by Angela Duckworth
Connect with Big Family Pools:
- Website - https://bigfamilypools.com/
- My Backyard Butler - https://bigfamilypools.com/my-backyard-butler/
- Instagram - https://www.instagram.com/bigfamilypools/
- Facebook - https://www.facebook.com/BigFamilyPools/
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
- Patreon - https://www.patreon.com/poolchasers
- Pool Brain: Route profit report
- Lyon Financial: Pool builder sign up
- Pool Magazine: Booth 3203 at The Pool & Spa Show
- AquaStar: Optimizing VS Pumps Webinar Dec, 19
- Tankproof: Gumbo Nite Fundraiser Dec, 6th Austin, TX
- Watershape University: Major Renovations in Atlantic City on Sunday, January 21
- PEP: Christmas Toy Drive December 7th
- Form Smart Swim Goggles: The only goggle with an Augmented Reality
- Kanga Loaders: New Kanga 220 compact mini loader
- Zadro: Large Towel Warmer Bucket
- Aquaview Glass Pool Fences & Railing Systems
- Tradeshow: The Mid America Pool Spa & Outdoor Living Show Jan 16-18
- Tradeshow: World of Concrete Jan 22-25
- Tradeshow: The Pool & Spa Show Jan 23-25
- Pool Chasers: Recap of the International Pool Spa Patio Expo in Las Vegas
- Talking Pools: Overrated Pool Chemicals & manufacturer Lawsuits
- Pool Guy Podcast Show: BWT PK Turbo & water Tech Battery Leaf Vac
- Pool Nation: Was Edgar a Good or Bad Influence on John
- Poolside Perspectives Podcast: Your Backyard Wow Features Pt.1 Lighting, Fire and Style of your Space
- The Deep End Pool Podcast: The Twelve Tips of Pool Care. It’s Christmas time y’all!
- Quote of the Week:
- Book of Week: The 7-Power Contractor by Al Levi
- Pools in Culture: Kanye West & Kim Kardashian AD Interview
November 26th Weekly Flash Briefing: Swimming Pools, Industry News, Business & Culture.
Topics Discussed:
- Pal Lighting: Introducing the Inverter Heat Pump
- Pool Brain: View route stop duration times on a graph
- Lyon Financial: Lock in 2023 pool prices
- PHTA: PHTA Economic Impact Study
- Fluidra: Fluidra Pro Academy in-person training classes
- SCP: New Mesa, AZ Location. Superstition Springs Branch 644
- Twinscape: Introducing Hydrofloors Streamline
- Piscina & Wellness Barcelona at the Gran Via Venue in Barcelona Spain
- Pool Industry Podcasts
- Quote of the Week: “Success is not final, failure is not fatal: it is the courage to continue that counts.” – Winston Churchill
- Book of the Week: They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer by Marcus Sheridan
- Pools in Culture: Mike Birbiglia: The Old Man & The Pool
We recently attended the International Pool Spa Patio Expo in Las Vegas, NV. Lots of new and exciting things happening in the swimming pool industry. It was great seeing new old friends along with all of the new innovations and push for education.
- 00:29 Pool Magazine 2024 Media Kit
- 00:55 Lyon Financial Pool Loan Calculator
- 01:17 Pool Brain Equipment Tracking Feature
- 02:22 Hasa Cold Water Can Make Your Pool More Aggressive
- 02:40 Blue Square Manufacturing Removing the Need to Pull a Light Cord
- 03:24 Clear Comfort Leading AOP Pool Treatment System
- 03:42 Natural Chemistry Free Online Training
- 04:16 Taylor Technologies complete line of test strips for the pool professional
- 04:45 Moasure One is a Motion-Based Measuring Device, Making Difficult Measuring Easy
- 05:30 Pool Industry Podcasts
- 06:36 Quote of the Week
- 06:47 Book of the Week
- 06:54 Pools on Culture
Today we’re sitting down with Fluidra’s Senior Product Manager Steve Jones to explore the Jandy SpeedSet Pump Controller and new lineup of swimming pool pumps. With growing calls for a highly customizable and automation-friendly pump controller, Jandy went all-in on creating a world-class product that broke new ground in the pump industry. In designing the SpeedSet, Jandy fixed the two most common complaints by servicers: a display that was too cheap and tiny, and a confusing menu that was tedious to navigate. Steve speaks on the development of the DV2A pump series, breaking down its 1.3, the 1.65, and the 1.85 models. He also explains the differences between the ePump and the FloPro. Finally, Steve breaks down WEF scores and how the DOE’s new regulation impacts the manufacturing and installation process, and the future of the pool pump industry.
Connect with Steve Jones & Fluidra
- Steve LinkedIn
- Jandy SpeedSet Controller
- Jandy Pumps Website
- Jandy Instagram
- Fluidra Facebook
Connect with Pool Chasers
- Website
- YouTube
- TikTok
- Patreon
October 22nd Weekly Flash Briefing Web Page
- Blue Square Manufacturing: Removing the need to pull a light cord
- Clear Comfort: Leading AOP pool treatment system
- Natural Chemistry: Specialty chemicals & free virtual training
- Taylor Technologies: Professional test strips
- Pool Brain: 2023 PSP/EXPO Las Vegas
- Moasure ONE: Making difficult measuring easy
- RayPak: World Waterpark Association Symposium & Tradeshow
- PHTA: New reports available
- Bullfrog Spas: The new S200 is fully equipped
- Breeo: The X Series from Breeo elevates your fire pit experience
- Pool Industry Podcasts
- Quote of the Week: You never know who’s swimming naked until the tide goes out.” Warren Buffett
- Book of the Week: Poolside with Slim Aarons
- Pools in Culture: Joe Rogan episode 1965 with David Choe
We start our build series with new clients, existing clients and setting expectations. Our build series guest is Ben Lasseter of Design Ecology in Austin, TX. They are an award-winning landscape architecture and luxury pool design/build firm with an incredible reputation.
Sponsored by: Lyon Financial can help you sell more pools by offering your customers the industry’s best financing options! Call 877-754-5966 or visit www.lyonfinancial.net today!
[00:01:08] The importance of understanding how a swimming pool is built
[00:04:18] Why are we starting with new clients, existing clients, and setting expectations?
[00:05:24] What are the things you notice about working with existing customers versus a new customer that you've never worked with before?
[00:06:58] Who falls under that existing client category?
[00:08:03] Red flags when you're meeting with customers
[00:09:39] New builder struggles and transitioning to getting paid for designs
[00:12:59] Be realistic for yourself and the industry
[00:16:37] Relationship between pool builder and existing clients
[00:18:46] Lyon Ad.
[00:23:03] Having an influence on home owners and home builder
[00:26:22] Is there any advantages to working with a homeowner opposed to the builder?
[00:31:01] Do you start with homeowner or home builder?
[00:32:04] How to keep clients and relationships
[00:36:11] Jmax Plumbing communicating with home builder
[00:39:46] How much more valuable do you become when you attach on the landscape architecture side?
[00:43:44] What does the landscape architect cover?
[00:45:24] Homeowner referrals and architect lead source
[00:48:51] Social media for pool builders and the impact it has.
[00:55:23] Recap of the episode meeting
- [00:00:31] Pool Brain: Pool Brain at Las Vegas PSP Expo
- [00:00:49] Pool Magazine: 10 Ways to Throw The Ultimate Halloween Party in the Privacy of Your Own Backyard
- [00:01:22] Lyon Financial: Upcoming Pool Financing 101 Podcast Episode
- [00:01:51] Jandy: The Jandy SpeedSet Controller
- [00:02:48] Island Stone: Sukabumi Select
- [00:03:49] Raypak: Did you know? New Crosswind V Heat Pump Pool Heater
- [00:04:38] Hasa: Phoenix Event - Pool Chemistry Certified Residential Course
- [00:05:00] Luxury Pools + Outdoor Living: Pinnacle Awards 2023
- [00:05:13] Pool Nation: Pool Nation Awards 2023 officially closes today
- [00:05:29] Primate: Can Primate Pole Handle Heavy Vac?
- [00:06:03] Anderson Manufacturing: Tools for Leaks & PHTA Education Partner
- [00:06:32] Tankproof: Signup to Newsletter
- [00:06:46] Environmental Pools: Hiring in Bolton, MA - Pool Service Division
- [00:07:21] Pool Industry Podcasts:
- [00:08:21] Pool Industry Trade Shows: The International Pool Spa Patio Expo in Las Vegas NV November 10-15
- [00:08:48] Book of the Week: The 2-Hour Cocktail Party by Nick Gray
- [00:09:06] Quote of the Week: Do what you love. Do what you're good at. Do what the world needs. Do what you can get paid for. - Ikigai
- [00:09:18] Pools in Culture: Poolman starring Chris Pine
Nick Gray is an entrepreneur and best-selling author living in Austin, Texas. Nick is the author of The 2-Hour Cocktail Party, a step-by-step handbook that teaches you how to build big relationships by hosting small gatherings. He’s been featured in The New York Times, The Wall Street Journal, and New York Magazine called him a host of “culturally significant parties.”
In this episode we discuss topics from his book starting with why people should host a cocktail party and the benefits that come with it. We are living in a time where social media has taken over and there is less human interaction than ever. A good party can help with business networking, confidence, and new friends. If your in the swimming pool industry this could be a great way to find new customers. Inviting neighbors, friends, builders, contractors, relators, vendors, and even local competition. You never know who you will meet and the doors that might open for you. If you enjoy this talk I highly encourage you to buy a copy for yourself . You wont regret it.
- Sponsored by: Lyon Financial can help you sell more pools by offering your customers the industry’s best financing options! Call 877-754-5966 or visit www.lyonfinancial.net today!
- Pool Chasers: Website, Instagram, YouTube, LinkedIn, Patreon
Topics Discussed:
- [00:01:41] About Nick Gray
- [00:03:49] Why host a cocktail party
- [00:07:10] People becoming disconnected & how parties can help
- [00:09:08] The fear of nobody showing up
- [00:13:25] Reserve RSVP list
- [00:16:21] How to prepare for cocktail party
- [00:18:04] How much you should expect to spend
- [00:20:13] Balance of men or women at these parties?
- [00:22:36] Ask core friends to show up
- [00:23:54] What is the theme or agenda
- [00:25:30] Guests not knowing anybody and clinging to the host
- [00:26:29] How to conduct parties with a pool
- [00:30:10] Dress code
- [00:32:05] What to be aware of?
- [00:33:16] What to avoid
- [00:34:21] Recommending party to clients
Connect with Nick Gray:
- Nick Gray's Personal Website
- The 2-Hour Cocktail Party Book
- Audio Book on Audible
- YouTube
Welcome to our first Flash Briefing! Each week we will share updates from various brands & people in the swimming pool industry along with resources we think would be helpful and maybe even a little fun and inspiration. If you have some upcoming exciting news. You can email me at poolchasers.greg@gmail.com or visit https://www.poolchasers.com/
- [00:45] Pool Brain: NPP Chooses Pool Brain to Optimize Operations At All Branches Nationwide
- [01:34] Pool Magazine: Pool Magazine will be exhibiting at the PSP Deck Expo this November in Las Vegas. Interested in a free ticket to the show? Use promo code: POOLMAG23 for free expo tickets!
- [02:00] Lyon Financial: Lyon Financial can help you sell more pools by offering your customers the industry’s best financing options!
- [02:42] Jandy: Jandy’s new Infinite WaterColors™ LED Lights offer all the colors of the rainbow and more!
- [03:15] Raypak: Important reminder that Raypak has some upcoming training for pros in the California market.
- [03:44] Primate: Primate Pool Tools, leading the way in carbon fiber technology! Offering the strongest and lightest poles, the best warranty coverage & customer service and even custom designed poles! Use promo code poolchasers20 for $20 off your order. Primate Pool Lock
- [04:46] Anderson Manufacturing: Anderson Manufacturing is now a certified PHTA Education Partner! Get Training Dates & Info by clicking the link.
- [05:03] TankProof: The most common cause of drowning is not knowing how to swim. Since 2011 Tankproof has been Saving lives by providing free swim lessons to kids across the country. Visit Tankproof website to see how you can donate or volunteer.
- [05:22] PHTA: PHTA announces a new event MasterMind Summit. The event is designed to inspire, elevate, and challenge your way of thinking. This will be held from December 10-11 in Ft. Lauderdale, FL.
- 05:35 Environmental Pools: Environmental Pools is seeking employment opportunities within their pool service division. Whether you have lead technical and automation experience or cleaning experience they are looking to invest and employ individuals that want to continue to grow and excel in the pool service industry.
- [06:28] Pool Industry Podcasts:
- [07:15] International Pool Spa Patio Expo
- [07:31] Book of the Week
- [07:42] Quote of the Week
- [07:47] Pools in Movies
Brittany Duncan, an associate landscape architect at Design Ecology, shares her experiences and insights in the world of landscape architecture and luxury pool design/build in Austin, TX.
Topics Discussed:
- 03:45: About Brittany Duncan
- 05:51: Brittany's role at Design Ecology
- 07:56: About landscape architecture and what separates it from other landscape design roles
- 08:57: Things taken into consideration when designing a project
- 15:43: Working with high-end clients in Austin
- 20:01: Juggling multiple projects at the same time
- 20:57: Waiting 1 year before taking photos
- 26:06: Designing inspiration sources
- 27:44: Keeping track of inspiration
- 30:29: Sourcing hard to find materials found online
- 35:32: Communicating design vision to the client
- 38:26: Favorite size projects and why
- 40:26: Most rewarding project
- 42:56: When designing a backyard with a pool, what are you expected to know in terms of design?
- 45:58: The importance of understanding plumbing and hydraulics
- 50:36: Design plans details
- 52:09: Project turnaround time
- 55:25: “Austin-style” backyard & pool
- 1:05:08: Plants and materials Brittany most enjoys working with
- 01:07:37: Is there a detail or something that repeats in every design you do?
- 01:10:56: How many projects working on at once?
- 1:09:59: How Brittany is matched with clients
- 01:12:05: Do you have a detail that you've designed that you haven't built yet or something that isn't out yet?
Connect with Design Ecology:
- Website
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
Andy Everleigh is second generation CEO of Environmental Pools located in Chelmsford Massachusetts. Environmental Pools ranks nationally amongst the top 50 pool builders in the country, along with receiving numerous awards over the years. Andy Everleigh Jr. started working for the company at a young age and joined the staff full time upon graduating from Suffolk University with a Business Management degree. He has been a vital part of the company’s growth over the past 15 years. Andy’s focus has been the expansion of the company’s presence throughout New England while maintaining the highest level of workmanship in collaboration with the finest architects and builders. He brings forth a new level of experience through communication and swimming pool construction techniques. His passion and vision will lead the company forward.
In this episode Andy discusses the history, transitioning into the CEO position, growth, technology, and how they work with home builders and landscape architects.
This episode is brought to you by Lyon Financial: Offer your customers the industry’s best financing options and sell more pools! Lyon Financial’s low rates and long terms give your clients more buying power by making a pool affordable, one low monthly payment at a time. They offer unsecured loans with: • Low, fixed rates • Terms up to 30 years • Single loan amounts up to $200,000 • Options for credit scores of 640+ • And no 6% consulting fees like other finance sources charge your customers
Lyon Financial pays builders directly, ensuring payment on time and in full.
Call 877-754-5966 or visit www.lyonfinancial.net today!
Connect with Guest:
- Website
- Environmental Pools LinkedIn
- Andy Everleigh LinkedIn
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
In this episode we talk with Fluidra’s Vice President of Marketing, Brad Parker and Vice President of Engineering Product Development, Mark Baukman to discuss sustainability and the actions they are taking now and for the future.
Fluidra’s philosophy and approach to sustainability is dual-faceted: environmental responsibility and long-term business viability. They are committed to reducing an environmental impact in every community they operate in, aligning with ethical practices. Second, they focus on creating a sustainable business model that will thrive for decades by closely listening to consumer preferences and monitoring ever-changing policies. This proactive stance ensures they’re not only doing business ethically but also preparing for a sustainable future, rather than being forced to make reactive changes.
The brands involved in Fluidra’s push for sustainability are AstralPool, Zodiac, Jandy, Polaris, Gre, Cepex, CTX Pro, Certikin, and Piscine Laghetto
Topics Discussed:
- [00:02:10] What is your company's philosophy on sustainability?
- [00:03:46] How does sustainability align with your company's overall mission and values?
- [00:05:34] What inspired your company to focus on sustainability, and how has this focus evolved over time?
- [00:08:56] Following strict compliance
- [00:14:32] What are the primary environmental challenges your company is currently addressing?
- [00:16:16] How does your company work to reduce emissions, waste, and resource consumption?
- [00:17:48] The cost of Sustainability
- [00:23:30] How is your company leveraging technology and innovation to drive sustainability?
- [00:27:00] Advantage of being in California market
- [00:29:12] How do you determine what products are or aren’t sustainable?
- [00:37:40] What are some examples of sustainable products that contribute the most to a make a pool more sustainable?
- [00:41:16] What would a fully sustainable pool look like? How would it be different from a typical pool as we know it today?
- [00:44:06] What are the main challenges you've faced in implementing sustainability initiatives, and how have you overcome them?
- [00:50:03] How do you see your company's sustainability efforts evolving in the next 5 to 10 years?
Connect with Guest:
- Fluidra Website
- Fluidra LinkedIn
- Fluidra Sustainability
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
Finally, a slide for the swimming pool we can be proud of! In this episode we talk with Splinterworks co-founder, Miles Hartwell located in Bath, United Kingdom.
Miles shares the story of how Splinterworks went from creating furniture to designing unique pool slides and other innovative structures. They discuss their unexpected ideas, such as a hammock bath and a swimming pool slide, and how their passion for creating fun and cool designs led them to where they are today. Tune in to learn more about the fascinating journey of Splinterworks and their unconventional approach to design.
EPISODE 257 WEB PAGE
In this episode we are joined by CPA Joshua Hayes to discuss the tax side of selling a business. Joshua, with 30 years of experience in tax, specializes in transaction advisory services, particularly in the M&A space. He shares his insights on helping business owners efficiently sell their companies and navigate the unique tax structures involved in these transactions. Tune in to learn more about the importance of using standardized financial rules and the value of expert tax guidance when selling your business.
Visit Pool Chasers Website for More Information
In this casual episode, we chat with our good friend Kayne Zamorano, the visionary founder of Premier Pool Care and Premier Pool Co. in Phoenix, Arizona. Kayne tbrings us up to speed on his journey of balancing pool maintenance, construction, and product innovation. His evolution from pool service to construction was ignited by frustrations over servicing luxury pools that were lacking appropriate equipment or care. As he stepped into the construction world, he quickly mastered the nuances of the industry and understood how agility fuels success. Despite the pressures to deliver projects swiftly, Kayne remains committed to his mission of crafting high-quality pools, embracing patience and acknowledging the inherent learning curves. His tenacity shines through as he continually offers comprehensive services to his clientele. Join us to uncover Kayne's captivating narrative and gain an insider's view into the world of pool-building.
In this episode, Megan Kendrick joins us to discuss Pool Pro Magazine July/August 2023 issue. The main focus of this issue is placed on the challenges faced by the pool industry during the busy summer season. We discuss the physical and mental toll that the industry takes on professionals and share insights on how to protect one's mental health during this demanding period. The cover features Spartan Pool & Patio located in Norman, Oklahoma. This issue is packed with quality articles including The Effects of Price Changes, Remodeling with Hydroblasting, Cyclical Pool Marketing, and much more! Tune in to gain valuable insights and strategies for thriving in the pool industry.
Topics Discussed:
- [00:03:23] Spartan Pool & Patio
- [00:06:51] Summer Survival Guide
- [00:10:50] Monkey Island
- [00:14:59] Leadership
- [00:19:37] The Effects of Price Changes
- [00:23:42] Hydroblasting
- [00:27:21] Cyclical Pool Marketing
- [00:28:12] Trade certified business
Connect with Guest:
- Pool Pro Magazine July/August 2023
- Sign Up for Magazine
- Vote 30 Under Forty
- Trade Certified
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
In this episode we are are joined by special guests Garth Stevens and Buzz Giz. Garth, a corporate attorney specializing in mergers and acquisitions, shares insights and advice on the complex process of selling a business. Listeners can expect to learn about the challenges, emotional aspects, and importance of staying focused throughout the negotiation and documentation stages.
We are also joined by returning guest Buzz Ghiz. When Buzz decided to sell Paddock Pools in 2004 he hired Snell & Wilmer where he worked closely with Garth. After having success they went on to work on other deals including Paramount Pool & Spa Systems.
Sponsors:
- Jandy SpeedSet Variable-Speed Pump Controller
- Lyon Financial
Connect with Garth Stevens:
- Website
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
This episode features a conversation with Alex King and Dwayne May from King Technology, a company specializing in pool chemicals and proprietary mineral technology. They explain how their technology helps sanitize water and use less chemicals, and also talks about their EPA registration as a disinfectant. The company has been in business for 45 years. They discuss the differences between their mineral technology and other minerals on the market, and how they focus on prevention rather than prescription.
Connect with Guest:
- King Technology Website
- Frog
- Aqua Smarte Plus
- Sani King
- New Water
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
Greg and Justin sit down with Benjamin Lasseter of Design Ecology, an award-winning landscape architecture and luxury pool design/build firm based in Austin, Texas.
Listen in as Ben gives his thoughts on the state of the pool building space in Austin. He runs through his pool building process, from the design phase to the specialized trades that come in, and his passion for incorporating water elements into his designs.
Ben also discusses his journey from graduating with a political science degree to his foray into the pool business, eventually meeting Scott Cummings who would become co-owner of Design Ecology. They built their success in the industry by consistently standing by their philosophy of being generous with his knowledge, resulting over time in a loyal client base.
Asked about Design Ecology’s unique process to pool building, Ben talks about why he’s partial to perimeter overflows and why he prefers a minimal contemporary style over free-form pools. Plus, we touch on considerations regarding skimmer bottoms and dealing with flooded gutters, building surge tanks, plumbing, as well as how to plan in advance for minimal noise from the overflow.
Sponsors:
- Jandy SpeedSet Variable-Speed Pump Controller
- Lyon Financial
Connect with Guest:
- Design Ecology Website
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
Greg and Justin sit down with Sarah Teveldal of FlashPool Productions, an underwater photography and video production company, at the stunning Commodore Perry Estate in Austin, Texas.
FlashPool productions offers underwater photography and video services worldwide for private and commercial clients, pool builders, swimwear brands, and much more.
Sarah shares her remarkable journey from her beginnings in South Dakota to finding her passion for underwater photography in Australia, and how she transformed this passion into a successful business.
We do a deep dive into the world of underwater photography as Sarah talks to us about the unique techniques and equipment required to capture breathtaking photos and videos for swim teams, swim schools, and even pool parties.
She describes her process for documenting pool-cleaning and construction processes creatively for social media, and how planning ahead is crucial for achieving the perfect shot. She reveals the challenges she faced while building her custom fiberglass pool, as well as her love for swimming and traveling.
Finally, Sarah gives her thoughts on the growing popularity of underwater maternity shoots and mermaid makeovers, showcasing the versatility and captivating nature of underwater photography.
Sponsors:
- Jandy SpeedSet Variable-Speed Pump Controller
- Lyon Financial
Topics Discussed:
- [03:45] About Sarah and FlashPool, and how she got into underwater photography
- [05:59] Types of photoshoots and clients
- [07:55] How did you get into underwater photography?
- [13:35] First clients
- [15:31] Photographers who inspire Sarah
- [17:11] First pool builder client in Austin
- [19:02] Jandy SpeedSet Variable-Speed Pump Controller
- [20:05] Sarah’s go-to gear
- [24:05] What is ISO?
- [27:32]Best Financing Options with Lyon Financial
- [28:34] Photography tips for pool service or builders
- [30:02]Be creative & test new angles
- [34:44] Benefits of underwater photography for the trades
- [39:21] Sarah’s pool-building experience as a owner builder
- [54:30] Sarah’s favorite swimming pool destinations
Connect with Sarah Teveldal:
- Website
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
Greg sits down with Megan Kendrick to talk about the May/June 2023 issue of PoolPro Magazine!
Megan shares her excitement for this issue’s Power Women feature, as well as its cover featuring Horn Family Pools’ Jeanette Horn.
She also talks about featuring Dustin Anderson, CEO of Precision Aquatics, to offer readers a look behind the curtain of a commercial service company.
The latest issue touches on the developing discussion around building pools with insulated concrete form (ICF), and includes a growing news section, and an article on why every business owner always needs to keep the word “breakeven” in mind.
Topics Discussed:
- About the Power Women feature
- What Megan loves about Jeanette Horn
- Featuring Dustin Anderson of Precision Aquatics
- Including ads “organically” into the magazine’s stories
- ICF for pools
- What to expect in the news section
- The importance of breakeven
Connect with Guest:
- Pool Pro Magazine May/June 2023 - https://poolpromag.com/may-june-2023/
- Vote 30 Under Forty - https://poolpromag.com/30-under-40-nominations/
- Sign Up for Magazine - https://poolpromag.com/subscribe/
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
- Patreon - https://www.patreon.com/poolchasers
Key Quotes by Megan:
- I love hearing from people who are just doing their thing, doing it well, and caring about their customers.
- Breakeven, in general, is the amount of money you need to start making money.
Sarah Herring currently works for Innovative Pool Trades managing the shotcrete division.
After serving 2 1/2 years in prison she worked as a CSR for one of the largest pool builders in the valley, Mossman Brothers Pools. While working for Mossman she developed many skills and undertook tasks that would make her the go-to person for customers and sub-contractors. After years of continued commitment she decided to move on.
During her time at Mossman, Sarah created a reputation for doing whatever needed to be done to ensure pools got built! Even if that meant using personal lines of credit to buy equipment. The respect she has for the trades is mutual and almost personal.
Sponsors:
- Jandy SpeedSet Variable-Speed Pump Controller
- Lyon Financial
Topics Discussed:
- [00:05:35] How Sarah Got Started in the Pool Business
- [00:20:57] Lyon Financial
- [00:26:57] Planning for life after prison
- [00:29:06] Adjusting to life after prison
- [00:29:55] First jobs after release
- [00:31:07] First year at Mossman
- [00:32:07] Sticking it out with Mossman
- [00:33:44] Working as a CSR & more
- [00:35:00] Jandy SpeedSet Variable-Speed Pump Controller
- [00:36:47] Dealing with frustrated customers
- [00:37:30] Going above & beyond for subs
- [00:38:29] What Mike & Justin dislike about working with CSR's
- [00:45:46] What Sarah would do different
- [00:53:17] Pros & cons of being a woman CSR
- [00:56:57] Going the extra mile for clients
- [01:00:12] Currently working with Innovative Shotcrete
- [01:11:35] Favorite pool
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
Greg, Justin, and Mike sit down with Gordon Ly. He is the founder of Ly Visuals, a Scottsdale based creative agency specializing in scroll stopping video and photo content tailor-made for local small businesses and global e-commerce brands alike.
Gordon got his start in the world of business with an active apparel company he launched out of his passion for health and fitness. That experience brought with it a ton of lessons that Gordon carried over into his creative agency.
Listen in as Gordon discusses the ins-and-outs of content marketing in 2023. To him, rising above the noise in today’s saturated marketplace comes down to acquiring and keeping your prospects’ attention.
The key to doing this is by putting out the right type of content on the social media platforms of your choice, regularly over a long period of time to stay top-of-mind with your ideal customers, and tracking their progress through your sales funnel at every touchpoint.
Gordon also talks about why he decided to introduce coaching and the sale of digital products into his business to those who want a hands-on opportunity to master the sales process.
Topics Discussed:
- Gordon’s biggest lessons learned in business
- Intentional content creation
- Creating content that converts
- The right type of video content for different social media platforms
- Considerations regarding sound in video content
- Getting people comfortable during photoshoots
- How Gordon prices his services
- The value of failing fast
- Why Gordon was inspired to offer digital products
- Our favorite books and audiobooks
- Gordon’s favorite pools
Connect with Gordon Ly:
- Website
- Instagram @gordonly
- Instagram @lyvisuals
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
Greg and Justin sit down with Ryan Werlich, VP of Operations at Rain Deck, a company that produces residential and commercial splash pad/park products.
Before getting into pools, Ryan was in the real estate space. It was in 2012, during the subprime mortgage crisis, when he got into the pool industry by “accident” after reconnecting with old church missionary friends, who proposed that they do business together.
Listen in as Ryan breaks down the construction of splash pads, both on the residential and the commercial level. He explains what builders will find in Rain Deck’s backyard splash pad kit and the average costs homeowners should expect when considering the installation of a backyard splash pad.
He also talks about incorporating an existing pool’s piping with a new splash pad, as well as automation. Finally, Ryan shares why, since the outbreak of the pandemic, he and the Rain Deck team have stopped attending pool trade shows, and how they maintain a steady stream of referrals today.
Sponsors:
- Jandy SpeedSet Variable-Speed Pump Controller
- Lyon Financial
Topics Discussed:
- [01:34] Ryan’s early career
- [04:58] From real estate into the pool industry
- [07:40] The story behind Rain Deck
- [11:36] What goes into building a splash pad
- [15:04] What’s in the Rain Deck splash pad kit
- [17:48] Lyon Financial
- [17:48] Jandy Speed Set Variable Speed Pump Controller
- [18:49] Setting up the Raid Deck backyard splash pad
- [28:07] The average budget for a backyard splash pad
- [30:08] Ryan’s favorite features for residential and commercial splash pads
- [34:31] Incorporating pool automation with a splash pad
- [37:22] Ryan’s favorite project
- [40:07] How Rain Deck finds customers
Connect with Guest:
- Website
- YouTube
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
Greg and Justin sit down with Ryan West, President of Leak Science, a veteran-owned company which specializes in swimming pool leak detection and pool restoration.
Ryan got his start in the pool business after leaving the U.S. Navy. Beginning with a small route of pools, he quickly grew his company to over 300 client accounts. After a successful run in pool service management, Ryan sold his business and switched his focus exclusively to repair work.
Following leak detection training, Ryan opened Leak Science—the only full-service company of its kind in the Valley. He lists the unique challenges of the job, the equipment he uses, what he listens for as a leak locator, and the stringent training process he uses when hiring repairmen.
Ryan discusses the different types of leaks and what makes detecting them so hard. He also explains what builders should consider when constructing a pool to minimize the risk of leaks, as well as what to do to ensure longevity following a leak fix.
Finally, he talks about his process for working with new clients, communicating with irritable clients, avoiding lawsuits, and dealing with the tricky situation of being called on by owner-builders.
Sponsors:
Jandy Pump - https://www.jandy.com/en/products/pool-pumps/speedset-pump-controller
Jandy® SpeedSet™ Variable-Speed Pump Controller
Lyon Financial -
Anderson Manufacturing -
Topics Discussed:
- [05:05] About Ryan and Leak Science
- [12:58] Ryan’s worst job
- [19:59] What makes leak detection so hard
- [24:19] Types of leaks
- [32:21] How long it takes for a leak to be noticed and preliminary questions asked
- [39:37] The average cost of Ryan’s services
- [45:10] About the static leak test
- [57:28] Using helium in leak detection
- [1:09:55] Ensuring longevity following a leak fix
- [1:20:17] Structural considerations to avoid leaks when constructing a pool
- [1:25:17] Dealing with owner-builders
- [1:28:06] Ryan’s favorite pool and the most outrageous pool he’s ever seen
Connect with Guest:
- Website - https://www.leakscience.com/
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
- Patreon - https://www.patreon.com/poolchasers
Greg chats with Meagan Kendrick of PoolPro Magazine to talk about this year’s 30 Under 40, whose annual selection of winners are featured in the magazine’s November/December issue.
The 30 Under 40 is one of the magazine’s most exclusive features, highlighting young industry up-and-comers from a variety of fields, from manufacturing to retail to plaster. Not to mention, it’s a great promotional tool for business owners as well as those looking to reach the next level in their career!
Nominations open on May 1 and close at the end of June. Selections are made across the next few months before finally being announced in November. Anyone in the industry can be nominated—you can even nominate yourself.
Once you receive the detailed form, Meagan encourages nominees to “let your personality shine. We want to get a taste for you and your passion for the industry!”
Nominate your pick for this year’s 30 Under 40 at https://poolpromag.com/30-under-40-nominations/
Topics Discussed:
- [03:08] About PoolPro Magazine’s 30 Under 40
- [04:33] Highlighting up-and-comers in the industry
- [06:14] How to nominate a pool professional
- [12:54] How to increase your chances of getting picked
- [15:09] Photo requirements
- [19:10] Where the 30 Under 40 winners will be featured
Connect with Pool Pro Magazine:
- 30 Under 40 Sign Ups
- Website
Connect with Pool Chasers:
- Website
- YouTube
- TikTok
- Patreon
Key Quotes by Megan:
- We are trying to highlight up-and-comers in the pool industry. We are looking for people across the industry: If you work for a manufacturer or a distributor, if you’re in service or building or retail—everybody is welcome in this contest. We try to highlight the breadth and depth of the industry and the talent within it.
- The contest is a level playing field where it’s not about what others think of you, but what you think of yourself and what you’re passionate about.
Greg and Justin sit down with AJ Grucky, Manufacturer Representative of Blake Sales Associates, which offers pool and spa manufacturers a multi-level, multi-dimensional sales and marketing program.
AJ got his start in the swimming pool and spa industry in January 2010 as a Manager for POOL Corporation. He left wholesale distribution in 2017 to pursue a sales and education career with NC Brands until he joined Blake Sales in early 2021.
Listen in as AJ takes us down memory lane, reflecting not only on his career in the pool and spa industry, but other major milestones, including his long road to sobriety and his time as a college athlete playing water polo for the Sun Devils.
AJ discusses his keys to success as a representative at BSA. Offering his thoughts on communicating effectively in times of conflict, he suggests that the most important thing to think about is that nobody is immune to making mistakes—that our focus as leaders should be on our response to those mistakes.
To AJ, this principle applies equally to discussions with team members as it does to discussions with customers. For every employee in an organization, and particularly for sales reps like himself, the top priority should be around maximizing the human connection between the product or service to the end user.
Topics Discussed:
- [01:13] About AJ Grucky
- [05:05] Journey to sobriety
- [16:29] Growing up around water
- [21:03] Water polo overview
- [35:06] How AJ got involved in the pool industry
- [40:00] Justin and AJ meet at SCP 512A Mesa
- [44:53] Effective communication when dealing with issues in business
- [57:40] Leaving POOLCORP
- [56:29] Products represented by BSA
- [01:01:50] BSA’s ideal client
- [01:09:36] Ideal communication
- [01:10:45] Products that AJ is most excited about
- [01:18:54] What BSA doesn’t do
- [01:27:38] How sales reps add value to pool companies
- [01:31:16] Favorite pool
- [01:32:48] Favorite outrageous pool
Connect with Guest:
- Website - https://blakesales.net/
- Instagram - https://www.instagram.com/blakesalesassociates/
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
- Patreon - https://www.patreon.com/poolchasers
Greg and Justin sit down with JMax General Manager Mike Rynne.
The three look back on their recent experience at the Western Pool and Spa Show in Long Beach and compare the event with the Vegas trade show, discuss the changes they want to see when it comes to pool cleaning tech, and talk about the most exciting new products revealed at the recent show.
They vent their frustrations around A&A’s logistical issues and general lack of attention around customer experience and feedback, and offer their thoughts on how the company can improve. They also touch on Weld-On and Christy’s 2019 acquisition by IPS (pitting the two adhesive companies against each other in the process), as well as Orenda’s recent acquisition by HASA.
Switching gears, they go back to the topic of the Long Beach show, with Greg giving his thoughts on the folks he met at the event, including PoolPro’s Megan Kendrick and Joe Mischik of Painless Pool Care. He also shares what he learned about Pentair’s exciting pool builder software.
Finally, Greg, Justin, and Mike reflect on the Western Pool and Spa Show in Los Angeles, capping off the conversation with their quick takes on Gen Z and the AI revolution.
Topics Discussed:
- [00:45] Wrenhouse beer choice of the week
- [02:59] Brandon w/ Pool_Volution call
- [03:55] Justin’s Sedona car rally fun
- [07:55] Chasing CM600 robotic cleaner
- [09:29] Testing Solar Breeze in Justin’s pool
- [10:28] Vac cleaners in luxury pools
- [11:04] Large pool w/ two cleaners doesn't work
- [11:56] AJ Grucky gives tour of products
- [12:49] Blue Square
- [13:26] Disappointed in A&A
- [15:48] The difficulty of completing pools w/ no parts
- [22:53] Pentair warranty claims
- [23:31] Weldon & Christy's glue
- [26:02] Alien Tape
- [26:50] Megan & Pool Pro Magazine
- [27:35] Pentair Pool Builder software
- [30:22] Lil Algy?
- [31:11] All these cameras and no video
- [31:47] Joe Mischik of Painless Pool Care
- [34:11] Hasa buys Orenda
- [39:27] Long Beach Swim School EQ Room
- [40:18] JMax Update
- [41:09] Work leads from lunch
- [45:43] AI tech is scary
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
- Patreon - https://www.patreon.com/poolchasers
Greg and Justin sit down with Lewis “Buzz” Ghiz, Former Owner of Paramount Pool & Spa Systems. The Phoenix-area pool and spa equipment manufacturer was started by Buzz’s father George in 1964 as a research-and-development arm to builder-retailer Paddock Pools.
Buzz, alongside his brothers David and Edward, took over both companies once George stepped down, and, in 2005, decided to sell Paddock Pools to be able to put all their energies into developing Paramount.
In 2017, Buzz heavily deliberated on the painful decision to sell the family business after losing his brother Edward and sister Jazelle. He ultimately decided to pass the reins of the company to Hayward CEO Clark Hale.
Listen in as Buzz discusses how he’s keeping busy in retirement, fully believing that as long as he’s still around, he needs to engage himself in projects that give him a sense of purpose and excitement to get out of bed every single morning.
Buzz talks about his biggest lessons learned from his entrepreneurial father George, especially the importance of developing genuine and sincere relationships if you want your business to succeed long-term.
He also gives his thoughts on the current state of the pool industry, and his best practices around training your team, testing product viability, and maximizing the “wow” factor when unveiling a pool to your client.
Topics Discussed:
- Buzz talks life in retirement
- About the Ghiz family business and why Buzz wanted to stay in the pool industry
- The Paramount story
- Why George dedicated to establish Paddock
- Training pool professionals and preparing for changes
- Buzz’s thoughts on the franchise model
- Developing Paramount products
- Buzz’s mentors
- Creating a memorable experience for your client
- Buzz’s current and upcoming projects
- Thoughts on the pool industry today
- Buzz’s book recommendations
- Buzz’s favorite pool
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
- Patreon - https://www.patreon.com/poolchasers
Key Quotes by Buzz Ghiz:
- I’m a firm believer that you have to have a purpose in life, and that when you get out of bed you have to be laser-focused on something.
- Anybody can be transactional; but, a strong business is built on sincere, genuine relationships.
- Surround yourself with rainmakers: At the end of the day, your business is built on people.
- Market safe, market wise, and you’ll get your share.
Greg and Justin sit down with Dan Waters, Owner and Principal at Creative Environments, which provides pool, spa, landscape design, and construction services in Phoenix.
With over 33 years of design and landscape construction experience, Dan has worked on the design and development of landscaping for model home parks for Toll Brothers, Pulte Homes, Del Webb, Jackson Properties, and Engle Homes.
Dan co-founded and helped to build Creative Environments from $700,000 in revenues to over $50 million. In addition, he has trained and mentored over 100 landscape designers and architects in the workings of quality design, and is a regular Guest Speaker at Arizona State University Construction Management Program.
Listen in as Dan goes down memory lane, from earning $3.35 an hour in fast food as a kid to a one-off construction project for a swimming pool, to his first official landscaping job, to, at just 24 years old, purchasing the business that he would grow from a six to a 200-person operation.
Dan also talks about Creative Environments’ decision to put up their own metal fabrication shop, how they manage to stay within budget, and the astonishing speed at which the company accomplishes its projects.
He discusses the business’s client-facing approach, insisting that his salespeople are themselves designers who could see client desires and considerations from their point of view, offering something that matches their vision as closely as possible over simply getting the sale.
Finally, Dan speaks on how the company is currently navigating a still-turbulent economy and lingering supply chain challenges. He explains why reputation management is something that no business owner should skimp on amid a market where delays and setbacks should be expected.
Brought to you by TS Pool Supply A new retail experience providing customers a one-stop-shop for all their pool care needs. For an added bonus to our listeners use promo code POOLCHASERS10 at checkout for 10% off. Visit https://tspoolsupply.com/
Connect with Dan Waters & Creative Environments:
- Website - https://creativeenvironments.com/
- Instagram - https://www.instagram.com/creativeenvironments/
- Facebook - https://www.facebook.com/CreativeEnviron/
- Pinterest - https://www.pinterest.com/CreativeEnvir/
- Houzz - https://www.houzz.com/hznb/professionals/landscape-architects-and-landscape-designers/creative-environments-pfvwus-pf~1041325936?
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Patreon - https://www.patreon.com/poolchasers
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
Pool Pro Magazine March/April 2023 issue is officially out! Grab a copy or two the next time you stop to pickup supplies from SCP or Superior.
In this episode Megan Kendrick discusses the early feedback of the March/April issue from readers and folks featured in the magazine.
Writing is an essential skill for all businesses. We thought it would be a good idea to ask somebody with a Masters Degree in Journalism a few questions on how to write better. Megan gives some great tips and resources to help with everyday writing.
Get Your Free Copy of Pool Pro Magazine:
- https://poolpromag.com/subscribe/
Connect with Pool Pro Magazine:
- Website - https://poolpromag.com/
- Instagram - https://www.instagram.com/poolpromag/
- Facebook - https://www.facebook.com/PoolProMagazine/
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
- Patreon - https://www.patreon.com/poolchasers
Resources Mentioned:
- 30 under 40 Contest: https://poolpromag.com/30-under-40/
- Monday (Project Management Software): https://monday.com/
- On Writing Well Book: https://www.amazon.com/Writing-Well-Classic-Guide-Nonfiction/dp/0060891548
- AP Style Book - https://www.apstylebook.com/
- Grammarly: https://www.grammarly.com/
Greg and Justin sit down with Rick Chafey, co-owner of Red Rock Contractors. Founded in 1998, Red Rock has quickly grown into one of the nation’s leading custom building, pool, water feature, and landscape design-build contractors.
At the tail-end of his high school years and throughout his college years, Rick worked as an Electrical Superintendent for a commercial/industrial electrical contractor. He worked his way up to a Home Building Superintendent for one of the nation’s largest homebuilders, and upon graduating college was hired as the Director of Construction for a local manufacturing company.
During this time, Rick completed multiple projects in Arizona, New Mexico, Texas, and Colorado ranging from 150,000 sf. manufacturing plants, retail centers, residential subdivision developments, and commercial remodels and tenant improvements.
Listen in as Rick talks about the eclectic range of projects Red Rock has been working on since his last appearance on the podcast.
Asked how the company was able to build such a diverse portfolio over 20 years, Rick explains that he and the leadership team at Red Rock initially tried to find their “lane”. However, they eventually settled on building almost anything under the sun for the right client. This includes things from gun tunnels to go-kart tracks to swimming pools to shark tanks, “as long as it’s something cool and dynamic and different!”
Rick goes on to talk about some of his most memorable and challenging projects: lazy rivers, water walls, flow riders, and even shark tanks. Ultimately, though, his favorite pool designs are those that the homeowner can enjoy every single day, and more often than not such designs come down to emphasizing on the visual aesthetic and simplicity of water.
Brought to you by TS Pool Supply A new retail experience providing customers a one-stop-shop for all their pool care needs. For an added bonus to our listeners use promo code POOLCHASERS10 at checkout for 10% off. Visit https://tspoolsupply.com/
Connect with Rick Chaffey & Red Rock Contractors:
- Website - https://www.buildredrock.com/
- LinkedIn - https://www.linkedin.com/in/rickchafey/
- Instagram - https://www.instagram.com/watershape_master/
- Facebook - https://www.facebook.com/buildredrock
- Houzz - https://www.houzz.com/pro/rtchafey/__public
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Patreon - https://www.patreon.com/poolchasers
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- Twitter - https://twitter.com/poolchasers
- LinkedIn - https://www.linkedin.com/company/pool-chasers-podcast/
Drinks:
- Greg - Seven Brothers Easy IPA: https://www.sevenbro7hers.com/product/easy-ipa/
- Justin - Seven Brothers Hoppy Ale:
We had the honor of chatting with Mike Rynne. This is an incredible human being that has given all his time and effort to every company he has ever worked for including JMax.
Mike has been involved in the pool industry since 1994, with roles in retail, service, remodeling, and new pool construction. Before taking on a leadership role at JMax alongside Justin, he built a career at Paddock Pools for over 15 years.
Listen in as Mike goes down memory lane, reflecting on the ups and downs in both his personal life and his journey in the pool business. Greg, and Justin break down the series of mishaps that led to Paddock’s steady decline as a company, and what Mike would have done differently were he to experience his time there again.
Mike then moves onto how he met Justin and got involved with JMax. He discusses customer service best practices and the importance of keeping up with innovation. Finally, he talks about his industry mentors, and his most interesting pools and favorite pool products through the years.
Brought to you by TS Pool Supply: A new retail experience providing customers a one-stop-shop for all their pool care needs. For an added bonus to our listeners use promo code POOLCHASERS10 at checkout for 10% off. Visit https://tspoolsupply.com/
Topics Discussed:
- [05:45] Mike’s story
- [28:39] Mike’s battle with lupus
- [34:05] Crazy adventures in Vegas
- [43:27] What Justin and Mike look for in new hires
- [50:55] Paddock’s downfall
- [58:37] What Mike would have done differently on Paddock’s leadership team
- [1:03:53] Moving on to JMax
- [1:13:36] Dealing with a confrontation
- [1:17:39] How does customer service best at JMax?
- [1:20:02] The importance of keeping up with innovation
- [1:22:26] Mike’s mentors in the pool business
- [1:16:17] The craziest pools Mike has ever seen
- [1:33:55] Mike’s favorite pool products over the years
- [1:41:18] Mike’s favorite pool of all time
Connect with Guest:
- Instagram - https://www.instagram.com/mike.rynne/
- JMax Website - https://jmaxplumbing.com/
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
- Patreon - https://www.patreon.com/poolchasers
Key Quotes by Mike Rynne:
- Unfortunately, the bar is getting lower in the industry. The most important thing that we shouldn’t let go of is being dependable: being somebody who isn’t just there to collect a check, and always wondering what they can do to be better. ~Justin
- You have to keep up with innovation or you eventually won’t know what you’re doing. ~Mike
Greg sits down with Megan Kendrick to talk about the March/April 2023 issue of PoolPro Magazine!
Megan looks back at the recently concluded 2023 Pool and Spa Show in Atlantic City and talks about the cold tubs featured for the first time at the event.
Megan then explains why she decided to shake things up in the March/April issue of PoolPro magazine with a feature on the economics of the chlorine shortage of the past couple of years.
The latest issue also includes a big article on the ins-and-outs of PoolPro as an organization. It offers valuable lessons to companies of any size about how to run a successful pool business.
Get Your Free Copy of Pool Pro Magazine:
- https://poolpromag.com/subscribe/
Topics Discussed:
- [00:56] Megan’s takeaways from the 2023 Pool and Spa Show in Atlantic City
- [04:11] Cold tubs at the Pool and Spa Show
- [08:22] Why Megan is nervous about the release of the March/April issue
- [09:37] How this issue breaks down the chlorine shortage
- [13:12] Inside NPP
- [15:39] What Megan wants readers to get out of PoolPro Magazine
- [19:50] What the chlorine article will teach pool professionals
Connect with Pool Pro Magazine:
- Website - https://poolpromag.com/
- Instagram - https://www.instagram.com/poolpromag/
- Facebook - https://www.facebook.com/PoolProMagazine/
Connect with Pool Chasers:
- Website - https://poolchasers20.com/
- Instagram - https://www.instagram.com/poolchasers/
- Facebook - https://www.facebook.com/poolchasers/
- YouTube - https://www.youtube.com/channel/UCXIcnqHms_PEu8AAPafxdVA
- Twitter - https://twitter.com/poolchasers
- Pinterest - https://www.pinterest.com/poolchaserspodcast/
- TikTok - https://www.tiktok.com/@poolchasers
- Patreon - https://www.patreon.com/poolchasers
Key Quotes by Megan:
- The chlorine shortage was a huge topic in our industry. I wanted to dive into the supply chain showing how chlorine gets to swimming pools to help explain why what happened, happened. Having an understanding of the bigger picture of something so integral to our industry is really interesting.
- When you sit down with a company of huge size and scale with operational issues most service companies don’t, their solutions can show you how to run any company.
- The more I can learn about the industry, the better I can do my job.
We sit down with Adam Beech, President of Pool Brain, an all-in-one online platform designed to streamline your medium-to-large pool company.
Adam got his start in the pool industry in 2007 when he and a friend bought a 60+ pool route, and promptly proceeded to lose all of those pools not long after! Undeterred, they eventually grew their business to roughly 35 trucks by 2013.
At that point, they hit a wall preventing them from scaling further, forcing them to think outside the box regarding how they might be able to stop spinning their wheels and win back the freedom to work on their business rather than in their business.
Eventually, they realized that if there was a way to standardize their process, in an industry where there are thousands of variables at play, the business would take off.
To that end, Adam created Pool Brain, a “unicorn platform” that organizes and makes infinitely more efficient every aspect of a pool business, from creating and managing quotes, to billing and payment processing, to scheduling and dispatch, to technician report cards, to route optimization.
Listen in as Adam breaks down Pool Brain’s most unique features and how the platform can revolutionize your pool business!
Topics Discussed:
- [03:47] Adam’s early pool career
- [06:04] Creating Pool Brain
- [11:58] What the software can do that pool technicians can’t
- [19:53] How Pool Brain’s makes your workflow smoother
- [23:40] Automatic chemical dosing and built-in customer feedback
- [27:47] Automatic swim wait notices
- [31:59] Sending quotes for ongoing service
- [35:08] Billing and other customer requests
- [42:31] How Pool Brain can revolutionize your business
- [46:04] The Pool Brain learning curve
- [49:53] How technicians are charged on the platform
Connect with Pool Brain:
- Website
Connect with Pool Chasers:
- Website
- Patreon
- YouTube
Key Quotes by Adam:
- Instead of training the person, which is not practical, we have to train the program. Then, when the person uses the program, it’s just going to tell them what to do and when based on one person knowing a lot about the industry who dialed it into the program.
Greg talks with Megan Kendrick to talk about the January/February 2023 issue of PoolPro Magazine!
Megan shares why the latest issue of the magazine puts a spotlight on the underrepresented topic of pool plaster.
She runs through other notable stories covered in the January/February issue, including the most important industry-related events and seminars like the Atlantic City Pool & Spa Show from January 24-26.
Finally, Megan talks about the not-as-well-known lucrative potential in the hot tub industry, and the types of stories that PoolPro Magazine is looking forward to featuring in upcoming issues!
Connect with Pool Pro Magazine & Megan Kendrick:
- Website - https://poolpromag.com/
- Subscribe to Magazine - https://poolpromag.com/subscribe/
- January February 2023 Issue - https://poolpromag.com/january-february-2023/
- Booth #3946 at The Pool & Spa Show in Atlantic City
Topics Discussed:
- [01:23] Why the latest issue has a big focus on pool plaster
- [03:12] How to subscribe to PoolPro
- [04:50] The Pool & Spa Show in Atlantic City
- [05:48] About the main article, “Tempool Covers the Spread” featuring Jon Temple
- [10:14] How plaster can make or break a pool
- [12:41] Highlighting the most exciting upcoming events and seminars in the pool space
- [15:56] Why hot tubs are underrated in the pool industry
- [20:55] Stories that PoolPro Magazine is looking out for
Key Quotes by Megan:
- Plasters are like service professionals: They’re one of the last to touch a pool build and often get blamed for things that aren’t actually their fault.
- Don’t turn your nose up at the hot tub industry. There is a lot of money rolling around on that side of the business.
Resources Mentioned:
- Spa Retailer Podcast - https://sparetailer.com/category/podcasts/
- NPC (National Plaster Council) - https://www.npconline.org/
- The Pool & Spa Show in Atlantic City - https://www.thepoolspashow.com/nespa2023/Public/Enter.aspx
- Tempool Inc. - https://www.tempoolinc.com/
Today, we sit down with Thurman and Torrence Thomas of Tankproof, a nonprofit that gives free, accessible swimming lessons to youth in under-served communities.
From providing quality swim instruction to feeding hundreds on their neighborhood food routes, Tankproof have had the opportunity to impact multiple cities nationwide since their founding in 2011 in Baton Rouge.
Listen in as the twins reflect on how Tankproof evolved out of an urge to use their (then) small platform as musicians to provide free swimming lessons to minority youths in their local community.
They tell us why five days is all they need to completely change how you manage in large bodies of water, and why they insist that every new student at Tankproof is given a fun experience around the culture of the organization before they even step into the pool.
Thurman and Thomas do a deep dive into their unique approach to branding the nonprofit and how they spread Tankproof’s initiative around the country. They share how they attract ambassadors for their crucial mission to teach the life-saving skill of swimming to as many children as they can around the country.
Sponsors:
- Poolside Tech - https://poolside.tech/
- RayPak - https://www.raypak.com/
- Tankproof - https://www.tankproof.org/
Topics Discussed:
- [05:02] The story behind Tankproof
- [09:02] What to expect when going into your first swimming lesson with Tankproof
- [14:25] Why you need only five days to get a great education at Tankproof
- [18:34] How Tankproof builds trust in different communities
- [25:32] Where Tankproof gets financial support
- [31:20] Creating the Tankproof brand
- [40:41] Tankproof’s craziest students
- [43:53] What Tankproof needs to expand to other cities
- [45:31] Where Tankproof conducts lessons
Connect with Tankproof:
- Tankproof Website - https://www.tankproof.org/
- Instagram - https://www.instagram.com/tankproof/
- Facebook - https://www.facebook.com/tankproofswim
- LinkedIn - https://www.linkedin.com/company/tankproof/
- TikTok - https://www.tiktok.com/@tankproof
- YouTube - https://www.youtube.com/@tankproofteam746/videos
Key Quotes by Thurman and Torrence:
- The first thing that you’re going to get is an experience. The first thing that anybody who ever comes in contact with Tankproof will get, before going into the water, is a feel of what the organization is all about.
- Teaching kids this life-saving skill is a humanitarian issue.
- Beautiful spaces can literally heal trauma.
Today, we sit down with Jennifer Kourouglos and Samantha Moore of real estate listing company AZ Luxury Home Group and the brokerage Launch Real Estate. Since partnering eight years prior, their business has grown from solely doing resale for buyers and sellers to representing builders and developers. They have also recently started buying and flipping their own properties together.
Listen in as we discuss the unfortunate misconceptions that so many aspiring realtors pick up in a modern society filled with reality shows and social media influencers that over-glamorize the real estate industry while shying away from the hard and often mundane work that it really takes to succeed.
Jennifer and Samantha remind us that consistent effort, market knowledge, and consistency—the basic fundamentals of any business—are what’s needed to win in the world of real estate.
With the knowledge that Arizona homebuyers put pools (or the possibility of building a pool) at the top of their list of priorities when shopping for a property, we dive deep into how realtors can best prepare a home and pool for the market.
They also explain how pool companies can best work with realtors to create a win-win scenario that nets both parties more business in the long run. Some benefits that come with great partnerships include being able to stay on top of the latest pool trends, including the luxury sector, and being able to get a more holistic perspective on the pool market in general.
Sponsors:
- Poolside Tech - https://poolside.tech/
- RayPak - https://www.raypak.com/nitek/
Topics Discussed:
-
[12:16] Problems with many younger realtors today and what it really takes to succeed in the industry
-
[17:19] Why pools are often at the top of the list of priorities for AZ homebuyers
-
[27:45] The process behind selling a home
-
[35:13] Inspecting the pool
-
[40:05] What pool companies can do to help realtors
-
[46:56] Staying on top of trends in the luxury pool market
-
[1:12:43] Over-the-top features in luxury homes
-
[1:20:25] How to find and partner with a real estate company
-
[1:25:14] Jennifer and Samantha’s favorite social media accounts
-
[01:27:30] Options buyers want in a pool
-
[1:38:57] What to expect in the housing market in 2023
Connect with Jennifer & Samantha of AZ Luxury Home Group:
- Website - https://www.azluxuryhomegroup.com/
- Instagram - https://www.instagram.com/azluxuryhomegroup/
Key Quotes by Jennifer and Samantha:
- What we’ve seen over the last two years is that people want something move-in-ready: something they don’t want to have to do any work to, pool and landscape included, because they want to just live their lives.
- It doesn’t need to be overly complicated. We’re in the service industry. This is about helping people—being a value-add, not a burden.
Greg kicks off 2023 with an introduction to Pool Chasers’ newest co-host (and popular recurring guest on the show), Justin Bowie, President at JMax Companies!
We start the conversation going down memory lane as Justin recalls his early days in the trades and, later on, getting his start in the pool industry from the very bottom as a plumber. An entrepreneur to the core, he took over his employer’s company six years in, then started his own company sometime after.
Justin says that what separated him from his peers, from the earliest days of his career, was his unquenchable ambition and clarity on what he wants.
He talks about the keys to his success at JMax and in the pool industry in general, from his first few hires to his keen financial acumen to knowing how to set his priorities.
Sponsors:
- Poolside Tech
- RayPak
- Primate
Topics Discussed:
-
[07:20] How Justin got into the trades
-
[15:46] Justin’s first experience with the super-competitive pool market
-
[20:01] Hiring the new generation
-
[23:34] How ambition set Justin apart from everyone else
-
[33:18] The first couple of years in Justin’s career
-
[46:59] Starting JMax
-
[54:49] Factoring in financial losses
-
[57:38] Justin’s first hires
-
[1:04:13] Networking with other big companies
-
[1:09:07] Where JMax is today
-
[1:13:52] Adding a personal touch to the JMax brand
-
[1:25:13] Setting the right priorities
Connect with Justin Bowie & JMax Plumbing:
- JMax Website
- YouTube
- TikTok
- Email - poolchaers.justin@gmail.com
Episode Summary:
In this episode, we recap all the full-length episodes that came out in 2022. We have had another amazing year on the Pool Chasers Podcast, got past most pandemic-related challenges, and reached over 400,000 downloads!
To our awesome guests, thank you for sharing your valuable time to record with us and sharing your knowledge with the industry. To our sponsors and Patreon supporters, we thank you for supporting us, without your financial support, we could not produce the show. To all of our incredible listeners, thank you for joining us on each and every episode, you are the reason we do this, and interacting with you is still our favorite part!
We wish you a Happy Holidays and a great 2023!
Sponsors:
- Leslie’s
- Primate
- Poolside Tech
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
Today’s special episode is the December edition of our “News & Notes” series, in partnership with PoolPro Magazine.
After touching on the most interesting pool-related news of the month, Megan goes over this year’s PHTA awardees before updating us on the latest product releases and upcoming trade shows!
Finally, we talk about PoolPro’s latest article on creating a succession plan for your business, “Moving On”, written by Seraine Page.
Here’s a Glimpse of What You’ll Learn:
- 01:56 - Pool News Stories
- 08:40 - Pool Industry News and Notes
- 16:17 - Movers and Shakers
- 17:00 - Trade Shows
- 18:14 - Pool Pro Story, “Moving On”
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
Today we share a LIVE panel discussion from the 2022 International Pool, Spa, and Patio Expo with the BIG 3 consolidation experts in the industry.
In this conversation, Megan Kendrick of Pool Pro Magazine moderates a panel consisting of Augusto Titarelli (CEO at National Pool Partners) Gary Crayton (Executive Chairman at Pool Troopers) Fraser Ramseyer (Founder & CEO at SPS PoolCare) Hal Denbar (President at National Pool Partners) Wendy Parker (Business Development at Pool Troopers) and Mike Cohen (Head of Partnerships at SPS PoolCare) as they discuss the current trend of consolidation in the industry and what it means for the service sector.
Here’s a Glimpse of What You’ll Learn:
- 00:59 - Introduction to the Panel
- 05:01 - What selling your business looks like
- 15:46 - Options for the seller to stay on or exit
- 28:49 - Why consolidation is a good thing for the industry
Sponsors:
- Leslie’s
- Raypak
- Poolside Tech
Connect with Guest:
- NPP Website
- SPS PoolCare Website
- Pool Troopers Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
Today we share a LIVE panel discussion from the 2022 International Pool, Spa, and Patio Expo with our friends at NPP. National Pool Partners. Officially launched in January 2021, the multi-regional pool service company has changed the game by partnering with local businesses to provide them with the scale and resources of a national enterprise to better serve their customers, teammates, and partners.
In this conversation, Tyler moderates a panel of experienced owners of companies with over 1000 pools on route as they discuss their experiences hiring, managing, and leading in the pool service industry in a panel-style Q&A
Here’s a Glimpse of What You’ll Learn:
- 01:18 - Introduction to speakers
- 04:36 - Sourcing and retaining talent
- 11:17 - Systems put in place to manage the team
- 18:21 - How to get buy-in from the team
- 27:47 - Managing employee accountability
- 33:47 - Key Performance Indicators (KPI) that you can track
- 39:02 - Managing team meetings
- 43:24 - Tips for the interview process
Sponsors:
- NPP
- Leslie’s
- Poolside Tech
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
Today’s special episode is the November edition of our “News & Notes” series, in partnership with PoolPro Magazine.
After touching on the most interesting pool-related news of the month, Megan goes over a few major local industry announcements as well as notable pool industry awardees, including three individuals highlighted in PoolPro’s very own 30 Under 40.
Here’s a Glimpse of What You’ll Learn:
* **02:47** - Pool News Stories
- 08:14 - Pool Industry News and Notes
- 13:50 - Movers and Shakers
- 14:11 - Pool Pro Stories, “Three 30 Under 40 Winners”
Connect with Guest:
- Website
-
Twitter
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Resources Mentioned:
In the News
-
Pool Company Abandoned Projects
- Tourist Dies in Ubud
- Child Running on Pool Cover
-
Money Viral Pool Video
Pool Industry News
-
BioLab Plant Rebuild
- PHTA Awards of Excellence
- PHTA Grant Awarded
- PHTA Leadership Program
- Anthony Sylvan Facility
-
Perfect Pool Tech Winners
Movers and Shakers
-
Gary Ferguson
PoolPro Article
* Ernand Civic
- Krystal Guilhemotonia
- Darren Post
Episode Summary:
Today, we sit down with Carl Spinnler, the former owner of BluTex, a West Houston-based residential swimming pool maintenance and repair company based in West Houston established in 2012.
Carl got his “start” in the industry when he got his first job as a lifeguard at the age of 15, after which he began doing winter maintenance for local commercial pools. A friend eventually reached out to Carl to clean his pool. A decade later, that friend remained a customer of Carl’s—along with the many others he has built up over the years as the head of BluTex.
Listen in as Carl looks back on his journey from pool cleaner to owner of his own LLC, all the way to his decision to let go of the company in order to begin the next phase of his career. He speaks in particular on his hiring strategy as BluTex began to see considerable growth, and how he was able to successfully exit the business.
Here’s a Glimpse of What You’ll Learn:
- 01:36 - How Carl got in touch with Pool Chasers
- 06:07 - Carl’s journey in the pool industry
- 14:27 - Why Carl decided to start his own business
- 18:31 - Making his first hire at 45 pools
- 22:27 - The story behind the BluTex name and logo
- 28:17 - Building the business infrastructure
- 37:52 - Why and how Carl exited his business
-
44:33 - Next steps after selling BluTex
Sponsors:
-
Leslie’s
-
Poolside Tech
Connect with Guest:
-
Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
It’s a total game-changer if you can hire someone who can do a job better than you can in that position.
Episode Summary:
Today, we sit down with Justin Reyes and Gavin Chaze of Raypak Pool & Spa, the world’s leading manufacturer of copper finned boilers and heaters and, since 1953, the industry standard for pool heating technology. Justin is the company’s Associate Marketing Manager while Gavin serves as Regional Sales Manager for California.
Raypak’s state-of- the-art Oxnard facility prepares the company to meet ever-increasing demands as the company continues to grow. They seek not just to provide innovative and intuitive products, but also to serve as an educational resource to pool professionals and even homeowners.
Listen in as Justin and Gavin dive deep into the multifaceted products and services offered by Raypak. They speak of the company’s early beginnings since its founding in 1947 as purely a manufacturer of boilers and space heaters, before penetrating the pool industry six years later.
They also discuss how Raypak is leading the industry via its collaboration with innovation insiders on the best way to design products that improve the quality of life of both pool owners and servicers.
Here’s a Glimpse of What You’ll Learn:
- 01:19 - Justin and Gavin’s journey in the pool industry
- 10:53 - How Raypak got started
- 18:32 - Discussion on boilers and space heaters
- 30:26 - Raypak moves into the swimming pool space
- 32:58 - The AVIA
- 43:04 - The Raymote and ease of automation
- 45:58 - How Raypak supports pool professionals
- 54:04 - About Raypak’s Innovative Learning Centers
- 57:31 - Breaking down Raypak’s three levels of training
- 1:02:22 - New products
Sponsors:
- Raypak
- Leslie’s
- Primate Pool Tools
- Poolside Tech
Connect with Guest:
- Website
- YouTube
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Raypak is probably the only manufacturer in the pool industry that provides you with accurate safety caution verbiage on the screen. ~Gavin
- We’ve always been a company that stood by servicers, so we’ve always provided excellent training. When we make the heater, we make it serviceable. ~Gavin
- We need to make sure that we are innovating in a way that includes servicers in the process. We have a history of building products that are great, but there is always room for improvement. ~Justin
Episode Summary:
Today, we sit down with Brandon Stephenson, Co-Founder and Program Director at DIY Pools and Spas, a family-run company founded over four decades ago by Brandon’s father Mike Stephenson.
DIY was created to give families a better and more affordable alternative to hiring a pool company. They offer 3D design, plans, step-by-step coaching, and all the resources you need for “Do It Yourself” pool construction.
Brandon has studied online business development with a focus in the E-Learning industry. His experience in course development, alongside his marketing expertise, have been instrumental in creating the DIY Homeowner Builder Program.
Listen in as Brandon shares how DIY has revolutionized the pool industry, both for homeowners and subcontractors, through the company’s ability to set appointments remotely. He explains how potential clients should prepare to work with DIY, including the benefits of having a plot map or site survey ready to present, and setting realistic expectations when settling on a preliminary yard design.
Finally, Brandon gives his marketing and project management tips to take your business to the next level, whether you are a pool salesman or a subcontractor.
Here’s a Glimpse of What You’ll Learn:
- 02:04 - The story behind DIY Pools and Spas
- 05:04 - What clients can expect from working with DIY
- 12:00 - What DIY does not do
- 14:17 - How DIY designs and consults remotely
- 19:28 - How subcontractors can work with DIY pools
- 20:27 - DIY’s community and how they filter subcontractors
- 22:25 - Why DIY partnered with Hayward
- 25:03 - Pool professional success stories working with DIY
- 27:16 - DIY’s white-labeling services and 3D video walkthroughs
- 32:54 - How to best prepare to work with DIY
- 37:27 - How DIY builds project management boards for owner
- 42:05 - Biggest challenges homeowners and professionals face
- 44:17 - Becoming a better pool salesman or subcontractor
-
48:08 - The power of before-and-after photos
Sponsors:
-
Leslie’s
- Lyon Financial
Connect with Guest:
- Website
- Homeowner Builder Program
- Contractors & Pool Builders
-
LinkedIn
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
-
People who are doing owner builders are probably the worst customers for a pool company.
- While we do want to help people get their dream yard, we also have to regulate their dreams and bring them down to Earth.
- The biggest thing I teach as a pool salesman is making sure that the customer is heard and that they do most of the talking.
Episode Summary:
Today, we sit down with Eric Knight, a sales and marketing leader for Orenda, a company which offers a line of eco-friendly water treatments. Orenda also provides free industry-leading tools to pool professionals such as The Orenda Calculator™, and educational resources like Orenda Academy™ and the Rule Your Pool Podcast.
Listen in as Eric discusses what he has learned from hosting the “Rule Your Pool’ podcast and the importance of approaching water treatment from water’s point of view. In other words, the practitioner will always get more insight by asking, “What does water want?” rather than mindlessly dumping your run-of-the mill chemicals just because that is the unfortunate norm in the industry.
He also talks about what separates “good” pool companies from “great” ones. It’s not about skill nor intelligence. Rather, truly great companies have a culture which respects and obeys physics instead of trying to fight it—by accepting that they can’t defeat water. This is a company which embraces the reality of problem pools being the norm, and encourages its technicians to speak up about them, all so as to be able to standardize their approach to pool chemistry.
Here’s a Glimpse of What You’ll Learn:
- 04:50 - About the Rule Your Pool Podcast
- 11:36 - Using Orenda’s learning resources
- 17:01 - How Orenda looks at water differently
- 23:04 - Why to view LSI first, range chemistry second
- 28:28 - What separates “good” from “great”
- 33:03 - Getting the team on the same page
- 38:04 - Achieving LSI balance
- 53:46 - Summarizing the standardization process
- 58:03 - Incentivizing your team to adopt this culture
Sponsors:
- Leslie’s
- Primate
Connect with Guest:
- Rule Your Pool Podcast
- Website
- YouTube
- App
- Academy
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- We look at water from the perspective of, “What does water want?” Because I promise you, water never read those textbooks.
- Water is water. Water doesn’t care about you. It doesn’t care how good you are and how long you’ve been doing this. Water cares only about one thing, and that’s equilibrium.
- Water is best when it’s as pure as possible with as little in it as possible. We want the most raw “naked” water as you can have. At Orenda, we want to remove things from your water. We don’t want to put more things into your water.
- There are only two types of pool professionals out there: those who have some problem pools, and those who refuse to admit that they have some problem pools.
Episode Summary:
Today’s special episode is the October edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After touching on the most interesting pool-related news of the month, Megan talks about a local merger followed by a list of new product releases by various pool companies. She then highlights this month’s industry movers and shakers.
Finally, Megan shares Pool Pro Mag’s eye-opening article “Cleaning Versus Disinfecting - Knowing the Difference is Key”, written by Katie Crysdale.
Topics Discussed:
- 02:48 - Telehandler forklift falls
- 04:07 - Chemical spill at Cape Cod
- 05:20 - Tourists in Iceland avoid taking a showers
- 09:28 - The 20 best pools in Las Vegas
- 12:29 - Riverbend Sandler acquires Backyard Paradise
- 13:09 - New product releases
- 15:13 - Industry movers and shakers
- 19:50 - Pool Pro’s story - Cleaning Versus Disinfecting
- 22:07 - Get access to Pool Pro Magazine
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
-
Patreon
Resources Mentioned:
In the News
- Skytrak Telehandler Accident
- YMCA Chemical Incident
- Iceland Tourists Shower
- 20 Best Pools in Vegas
Pool Industry News
- Riverbend Sandler
- APC 40-foot Power Cord
- Hayward TriStar XL
- Polaris VORTRAX
Movers and Shakers
- Bonnie Chong
PoolPro Article
- Cleaning vs Disinfecting
Episode Summary:
Today, we sit down with Harry Geller, former Co-Owner of Magnolia Pool and Spa and NPP’s Vice President of Human Resources.
After sharing his experience in dealing with the fallout of Hurricane Ian, along with giving some pointers on keeping your pool (and yourself) safe during extreme weather events, Harry dives into the topic of today’s episode: employee engagement.
Harry gives some alarming statistics showing that only 33% of workers across the U.S. are actively engaged in their roles. He explains how to troubleshoot this issue if you’re dealing with disengaged employees in your own business, and how to then create a company culture that leads to passionate and proactive people.
He offers advice on empowering your employees to take initiative and prioritize their own career development, how to explain your company’s vision and mission in a way that inspires your team to live those values in their work, and how to measure employee engagement via surveys.
Here’s a Glimpse of What You’ll Learn:
- 00:45 - Hurricane Ian fallout
- 06:25 - Don't drain your pool during a storm
- 08:36 - Defining “employee engagement”
- 10:34 - Engaged versus disengaged employees
- 12:44 - Key drivers of employee engagement
- 14:17 - Nailing the onboarding process
- 21:58 - The role of managers play in engagement
- 27:17 - How to improve employee engagement
- 29:40 - Developing self-awareness
- 33:26 - How to measure engagement
- 37:45 - Creating a survey to help improve engagement
Sponsors:
* NPP
Connect with Guest:
- Website
-
LinkedIn
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Only 33% of U.S. workers are actually engaged in their role. About half are just showing up. The remaining 17% are actively disengaged.
- Engaged employees have a clear expectation of what their work is. Add in pay that is competitive for the role and other ancillary benefits that the company has, whether it’s medical or dental. But most of it comes down to their direct relationship with their supervisor and knowing what they’re supposed to do.
- Engagement starts in the recruiting process. It starts in building a relationship with someone we’re bringing onboard.
Episode Summary:
Today, we sit down with AQUA Magazine editors Abigail Carpenter and Scott Webb. The pair discuss the story behind the magazine as well as their upcoming AQUA Live Trade Show taking place this October 5-7, 2022 at the Charlotte Convention Center in Charlotte, N.C.
Abigail and Scott explain that the trade show is “obvious natural extension” of AQUA’s commitment to bettering the pool space via education.
They tell us to expect 45 exciting seminars and roundtable discussions featuring industry leaders alongside a variety of exhibits and networking opportunities, all in the same fun and laid-back environment that AQUA is known for.
Register for the AQUA Live Trade Show at https://www.aquamag.live/
Here’s a Glimpse of What You’ll Learn:
- 01:12 - An intro to Abigail and Scott
- 03:46 - Why AQUA decided to bring back the show
- 08:09 - Why the team chose to host in Charlotte
- 10:42 - Where to expect future trade shows
- 14:30 - Educational resources to expect
- 20:54 - The trade show’s keynote speaker
- 22:45 - The trade show’s welcome reception
- 26:13 - How you will benefit from attending the show
Sponsors:
- Aqua Magazine
- Leslie’s
- Primate
Connect with Guest:
- Register
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- We want to bring the same quality of education in AQUA Magazine to the trade show. ~Abigail
- We want the trade show to be entertaining and we want people to learn and have fun. That’s our focus. ~Scott
- People will leave saying that they met a lot of interesting, quality people and learned some things that they are going to try to implement in their businesses. ~Scott
- Our magazine has built a longstanding reputation for quality and the trade show is just another piece of who we are. ~Abigail
Episode Summary:
Today, we sit down once again with AquaStar Pool Products COO Todd Pieri and Director of Science and Compliance Steve Barnes.
In our previous conversation, Todd and Steve gave us a deep dive into their newly launched Pipeline Filters and how its intuitive design sets it apart from the competition. Today, they do the same with another new product, their Pipeline Pumps.
Listen in as Todd and Steve explain how two years of development has resulted in a pump that maximizes user-friendliness and efficiency for the benefit of service trades, installers, and homeowners.
Here’s a Glimpse of What You’ll Learn:
- 01:42 - Why AquaStar developed its Pipeline Pumps
- 03:47 - What went into the pump’s development
- 09:48 - Version 2.0 is a vast improvement over 1.0
- 15:23 - How AquaStar’s team goes above and beyond
- 21:04 - The pump’s permanent magnet motor
- 24:25 - The pump’s replaceable noncorrosive seal
- 24:50 - The pump’s four programmable speeds
- 29:00 - The pump’s WiFi compatibility
- 31:08 - The two sizes offered
Sponsors:
- AquaStar Pool Products
- Leslie’s
- Primate Pool Tools
Connect with Guest:
- Website
- YouTube
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- With AquaStar, we really have the service trade in mind. From the get-go, we were looking at making our products more user-friendly and efficient for the service trade, which at the end of the day makes them more user-friendly and efficient for the homeowner as well. ~Steve
- It’s a testament to our staff that everything is a challenge, and is personal to them. They want to make the best product they possibly can. ~Todd
Episode Summary:
Today’s special episode is the September edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After touching on the most interesting pool-related news of the month, Megan talks about market expansion plans by various well-known companies, as well as upcoming trade shows and how to vote for the Pool Nation Award ’ 30 Under 40 rookie of the year this year. She then highlights this month’s industry movers and shakers.
Finally, Megan shares Pool Pro Mag’s newest article “Dress for Success”
Topics Discussed:
- 02:50 - Pool News Stories
- 09:42 - Pool Industry News and Notes
- 14:29 - Movers and Shakers
- 18:07 - Upcoming Trade Shows
- 21:40 - Pool Pro story, “Dress for Success”
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Resources Mentioned:
In the News
- Hidden Australia Waterfall
- 2022 Best Cities to Own a Swimming Pool
- Couple Hurt on Pool Collapse
- Four Mile Run Fish Dead
Pool Industry News
- Cover Care New Markets
- ASP New Locations
- AquaStar Perfect Circle Drain
- Pleatco Contest
- Pinch a Penny New Locations
- Vote 30 under 40 Rookie of the Year
PoolPro Article
- Dress for Success
Episode Summary:
Today, we sit down with Danny Wang of DW Design & Build, a firm based in Orange County and Los Angeles. Danny was born and raised in Taiwan and came to the U.S. at ten years old.
In his teenage years, he developed an appreciation for the trades doing odd jobs for his father, who owned a landscaping business. Today, Danny has over 15 years of experience in the world of design.
Listen in as Danny reflects on his journey as an immigrant and self-made business owner, the challenges he has faced, and his greatest lessons learned for success.
He also talks about how he was able to build a strong brand via social media and why he believes that being uncompromising about staying authentic, even at the expense of a few lucrative sponsorships or other collaborations, is always worth it in the long run.
Here’s a Glimpse of What You’ll Learn:
- 01:51 - Danny’s background
- 09:19 - Starting his own business
- 13:48 - Lessons learned from real estate background
- 17:38 - Building the brand via social media
- 23:05 - Before-and-after photos and using video content
- 27:58 - Success stories courtesy of social media
- 30:30 - Working with professionals from other countries
- 37:50 - Finding design inspirations
- 41:30 - Danny’s unique lighting videos
- 45:16 - What Danny does for fun
- 48:53 - Danny’s thoughts on his journey
Sponsors:
* Skimmer
- Leslie’s
- Lyon Financial
Connect with Guest:
- Website
- TikTok
- Houzz
- YouTube
-
LinkedIn
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
It’s crucial to communicate your brand and message personally. There is no one who can portray what I do better than myself.
- With social media, it doesn’t cost any money to start; so, my suggestion is to just start shooting away. You never know what will happen. All it takes is to start.
Episode Summary:
Today, we sit down once again with Chad Christensen the Group Vice President of Wholesale at Leslie’s.
Listen in as Chad breaks down the three main pillars that Leslie aims to be for the pool trade professional: to help them save time, to save money, and to serve as a valuable resource. That convenience lies in the fact that Leslie’s now has over 915 retail stores, 50 pro stores, and over 17 commercial centers. As Chad proudly says, “We are where the pool routes are.”
Chad speaks on Leslie’s advantage to all pool professionals and how the company has prepared itself as a valuable resource even in trying economic times. As the episode comes to a close, Chad speaks on Leslie’s recent collaboration with Hayward and how they aim to provide value to professionals in the industry.
Topics Discussed:
- 02:24 - What Leslie has to offer pool trade professionals
- 07:55 - How to save money with Leslie’s
- 14:48 - Leslie’s advantage for pool trade professionals
- 19:53 - Leslie’s WSR team members
- 23:10 - Planning your business with Leslie’s
- 29:10 - Projecting for next season
- 32:12 - Leslie’s Hayward Equipment Promotion
Sponsors:
- Skimmer
- Leslie’s
- Primate Pool Tools
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- From a Leslie’s perspective, there are three areas where we try to focus on with the pool trade professional: 1) save time; 2) save money; 3) be a resource.
- With the price changes that we’ve experienced in the last year and a half, if you’re not continuing to understand what that ROI is and how much product you’re using per visit, you’re missing an opportunity to maximize the profitability of your business.
Episode Summary:
Today, we sit down once again with Chad Christensen the Group Vice President of Wholesale at Leslie’s.
Listen in as Chad breaks down the three main pillars that Leslie aims to be for the pool trade professional: to help them save time, to save money, and to serve as a valuable resource. That convenience lies in the fact that Leslie’s now has over 915 retail stores, 50 pro stores, and over 17 commercial centers. As Chad proudly says, “We are where the pool routes are.”
Chad speaks on Leslie’s advantage to all pool professionals and how the company has prepared itself as a valuable resource even in trying economic times. As the episode comes to a close, Chad speaks on Leslie’s recent collaboration with Hayward and how they aim to provide value to professionals in the industry.
Topics Discussed:
- 02:24 - What Leslie has to offer pool trade professionals
- 07:55 - How to save money with Leslie’s
- 14:48 - Leslie’s advantage for pool trade professionals
- 19:53 - Leslie’s WSR team members
- 23:10 - Planning your business with Leslie’s
- 29:10 - Projecting for next season
- 32:12 - Leslie’s Hayward Equipment Promotion
Sponsors:
- Skimmer
- Leslie’s
- Primate Pool Tools
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- From a Leslie’s perspective, there are three areas where we try to focus on with the pool trade professional: 1) save time; 2) save money; 3) be a resource.
- With the price changes that we’ve experienced in the last year and a half, if you’re not continuing to understand what that ROI is and how much product you’re using per visit, you’re missing an opportunity to maximize the profitability of your business.
Episode Summary:
Today’s special episode is the August edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After touching on the most interesting pool-related news of the month, Megan gives her thoughts on Q2 earnings reports and other industry news. She then highlights this month’s new products.
Finally, Megan shares Pool Pro Mag’s newest article “Small Solutions”, which tells the story of precast concrete pools and plunge pools increasing in popularity
Topics Discussed:
- 02:07 - Pool Related News
- 09:02 - Earnings Reports
- 12:07 - Pool Industry News
- 16:11 - New Products
- 24:27 - Pool Pro Article
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Resources Mentioned:
In the News
- Tesla Swimming Pool
- Swimming Pool Squatters
- Ford House Renovates Pool and Lagoon
Earnings Reports
- POOLCORP
- Hayward
- Fluidra
- Pentair
Pool Industry News
- Norwest Investment Group Acquires Poolwerx
- Arch Amenities buys NYS Pool Management
- E-Konomy Pool Service acquires L&L
- Gruppo Pedrollo wins Italian award
- Orenda App Updates
- CamerEye new construction monitoring
- Polaris AG equipment
PoolPro Article
- Small Solutions
Episode Summary:
Today, we sit down once again with Skimmer CEO Jack Nelson and Bryce Sirrine of Beyond Pool Cleaning and Sun Pool and Patio and brand ambassador for Skimmer.
Listen in as our guests talk about their experiences in navigating common roadblocks and barriers to growing your business, whether you run a one-man-show or a large company. They break the journey down to the very beginning as you work your way up to 100 accounts, then 250, followed by 400, and finally beyond 500.
They speak on the importance of being able to do more with fewer people as you scale, by using technology and automation to create an efficient system. They also talk about time management and task prioritization, as well as the benefits of great company culture and making it a point to give your employees a clear vision of your long-term goals for the company
Topics Discussed:
- 04:46 - Challenges in managing 100 accounts
- 12:27 - Difficulty in making your first hires
- 18:06 - Keeping your employees accountable
- 21:39 - Challenges in managing 250 accounts
- 37:32 - The importance of culture
- 46:00 - Challenges in managing 400 accounts
- 56:37 - Knowing which tasks to delegate
Sponsors:
* Skimmer
- Leslie’s
- Primate Pool Tools
Connect with Guest:
- Website
-
Tutorial Videos
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
People are expensive. So, the more you can grow the business without having to hire a bunch of people but making sure they’re doing their jobs, the faster and more profitable you can grow your business. ~Bryce
- A lot of tech companies just try to make the products really great; but, when you’re in the service business, you have to have not only a great product, but also great customer support. ~Bryce
- You have to have a culture that is obsessed with customer satisfaction. ~Jack
- I’d err on the side of over-delegating. I think it’s the right way to scale your business; but, that’s provided you’ve got the right checks and balances in place. ~Jack
Episode Summary:
In this edition of Business Tip of the Month, we’re joined by Laura Dunbar, Co-Founder of Patriot Pool & Spa alongside her husband Hal.
Listen in as Laura shares her hiring best practices. She explains why the best way to make a good impression on candidates is not only to have them prove themselves as a fit for the role, but also for you to prove why your company is a fit for their career goals.
She gives her thoughts on streamlining your hiring and onboarding process, and what to consider when hiring younger versus more experienced professionals.
Laura also talks about the importance of documenting every step of that process and ensuring that your company continually works to improve on its culture in order to attract and retain top talent.
Topics Discussed:
- 03:38 - Finding talent at Patriot and NPP
- 05:00 - Making a good impression on candidates
- 07:36 - Conducting effective interviews
- 11:20 - How candidate goals have changed over time
- 12:23 - Training new hires
- 14:05 - Hiring experienced vs younger professionals
- 16:22 - How to have employees refer your business
- 19:07 - Documenting the hiring process
- 23:49 - Planning out your hiring process
- 27:04 - Recruiting current employees
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Can your candidate do the job you want them to do, but also what is it that you’re offering to them that gets them to leave what they’re doing and come onboard with us?
- Hiring is a marathon, not a sprint.
- Missing out on culture-building is potentially going to affect your ability to find good, hungry young talent that want to grow and really make something of themselves in the industry.
- If you want to build your company with quality talent, look at interviews as opportunities to find people who you might miss out on if you’re not prepared to sit there and focus on it.
- The more that you can give to the people within the company and allow them to manage and own certain pieces of it, it frees up time for everybody to grow the company.
Episode Summary:
Today, we speak with Steve Crowley, President of Crowley Pool Service. Steve initially did not choose to work in the pool industry; yet, 15 years later, he has achieved considerable success throughout his career and holds many certifications and awards including being featured as Pool Pro Magazine’s 30-under-40 Pool Industry Leaders.
Through the years Crowley Pool Service has grown into one of the area’s largest pool service companies. It offers a wide variety of services for both above-ground and in-ground swimming pools. During the winter months, Crowley Pool Service specializes in commercial and residential snow management.
After sharing his inspiring story of entering the pool industry on a whim at 16 to starting and managing his own business years later, Steve talks about the unique challenges of servicing pools in the Northeast, keeping his employees busy during the Winter season, and the nuances of cleaning vinyl liner and above-ground pools.
Topics Discussed:
- 02:17 - Steve’s journey in the pool industry
- 19:48 - From managing a company to starting his own
- 27:27 - Going through six months without a job
- 31:38 - Keeping employees busy during the off-season
- 39:29 - Running seasonal pool services
- 45:30 - Servicing vinyl liner and above-ground pools
-
48:30 - Steve’s advice for succeeding in the industry
Sponsors:
-
Skimmer
- Leslie’s
-
Lyon Financial
Connect with Guest:
-
Website
-
YouTube
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Pretty much everything I’ve ever learned in the pool industry is trial-and-error, either just going for it or watching someone on YouTube or in person.
- The biggest challenge with above-ground pools is that they’re very flimsy. You’ve got to be really gentle. We use Riptides for all our cleanings.
- My biggest thing is pushing myself out of my comfort zone. You’ve got to be willing to do stuff you don’t want to do. You’ve got to be willing to learn, too—and learn on your own. If you’re not willing to seek out education, you’re never going to figure out how to solve the problem.
Episode Summary:
Today’s special episode is the July edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After touching on the most interesting pool-related news of the month, Megan gives her thoughts on today’s turbulent stock market and what it could all mean for the pool space moving forward. She then highlights this month’s industry movers and shakers.
Finally, Megan shares Pool Pro Mag’s newest article “Playing the Long Game”, which tells the inspiring journey of Javier Payan of Payan Pool Service.
Topics Discussed:
- 02:06 - Designer pools are missed opportunities
- 03:05 - Team USA swimmer rescued by coach
- 05:06 - $1-billion deal in Florida condo collapse
- 06:23 - Oligarch Yuri Voronov found dead in swimming pool
- 08:34 - Father's twin boys save him from drowning
- 11:24 - Notes on the current state of the stock market
- 13:16 - Maytronics acquires Orimatech
- 13:55 - Fluidra installs solar panels at Carlsbad facility
- 14:36 - Ultimate Water partners with Stellar Sales Alliance
- 15:05 - Clear Comfort expands channel partnerships
- 15:37 - Florida’s Every Child a Swimmer legislation expanding
- 15:55 - Nominations for the 2022 Dr. R. Neil Lowry Grant
- 16:27 - Just Jump In!: A new children’s water safety book
- 17:04 - Industry movers and shakers
- 19:22 - “Playing the Long Game”, featuring Javier Payan
- 20:24 - Get access to Pool Pro Magazine
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Resources Mentioned:
In the News
- Designer Pools are missed opportunity
- Team USA Swimmer rescued
- $1-billion dollar deal in Florida condo collapse
- Russian Oligarch Yuri Voronov found dead in pool
- Twin boys rescue father from drowning
Industry News
- Maytronics acquires Orimatech
- Fluidra going solar
- Just Jump Book
PoolPro Article
- Javier Payan “Playing the Long Game”
Episode Summary:
Today, we sit down with Aaron Witt, CEO of BuildWitt, a media, and software company dedicated to telling stories of life in the dirt world.
Aaron believes that construction and the trades as a whole can be—and are—as exciting as sports if only more people knew the stories behind the people in the industry. He has dedicated his career to telling those stories in an insightful and engaging way.
He describes infrastructure development as fundamental to society alongside food, water, and shelter. We take it for granted, particularly in the West, because we’ve always had these things.
Through his content, Aaron hopes to educate society on the work that goes into these foundational building blocks of our society and to celebrate the men and women who make all of these conveniences possible.
Topics Discussed:
- 03:15 - Construction can be just as exciting as sports
- 12:02 - An introduction to Aaron and BuildWitt
- 18:24 - How the trades contribute to the happiness
- 22:31 - Aaron’s impact on the construction world
- 24:52 - About excavators and skid steers
- 31:02 - The difference between tracks and wheels
- 34:41 - How to get started with a career in the trades
- 38:54 - Aaron on his software company
- 45:31 - Capturing great content on construction sites
Sponsors:
- Skimmer
- Leslie’s
- Primate
Connect with Guest:
- Website
- Podcast
- TikTok
- YouTube
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- A fallacy in the construction industry is, “We need to make the trades ‘cool’ again.” And I always sit there and say, “No, we don’t need to make this ‘cool’ again. It’s just cool. But we need to tell people about it.” We need to get the word out about it and let the work sell itself.
- We’re not going to automate our way out of building infrastructure, that’s for sure.
- Human beings have evolved to create and build things. What is more satisfying and attractive than quite literally shaping the Earth? We didn’t evolve in a digital world. We evolved in a world where we touch things and shape things.
Episode Summary:
In this edition of Business Tip of the Month, we’re joined by NPP’s Regional Director Of Operations for Texas Justin Gormley.
Listen in as Justin discusses why it’s so important for every leader within an organization to ensure workplace safety and why this subject is often taken for granted despite how fundamental it is to any business. He speaks on identifying workplace safety hazards, creating safety policies, and training your team to adhere to these safety standards.
Because a lack of strong safety standards can cost your company, both directly and indirectly, it’s vital for leaders to promote a culture of safety, and to ensure that those standards and best practices are followed without compromises. Ultimately, Justin believes that ensuring workplace safety comes down to embracing personal responsibility, no matter one’s position in the company.
Topics Discussed:
- 00:54 - Defining safety in the workplace
- 03:11 - How to start improving workplace safety today
- 05:45 - How much ignoring safety can cost your company
- 08:07 - Making safety a priority early on, and often
-
11:23 - Maintaining a good safety culture
Connect with Guest:
-
Website
-
LinkedIn
Resources Mentioned:
-
OSHA Safety Pays
- DOT Safety
- OSHA Safe + Sound
- OSHA Trainer Presentations
- FMCSA Safety
-
NSC Safety Training Saves Lives
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
[Workplace safety encompasses] elements that can cause any harm, any accident, or any other negative outcome in the workplace. They can be in one of two different categories: occupational health and safety, or commercial vehicle safety.
- When you don’t take a few steps on the front-end to protect your people and your organization, there are so many direct costs and indirect costs.
- As leaders, we have got to be willing to do things that are necessary to transform our organization. If we don’t live that, speak that, and walk that, our team never will.
- If you want to start making real changes, avoid compromising. The easy path is not always the right path.
- Personal responsibility: At the end of the day, it is vital for everyone, regardless of their position or job, to make a personal commitment to safety.
Episode Summary:
Today, we once again speak with Rich Gallo, the Founder and CEO of Pure Swim Inc., a second-generation swimming pool maintenance and repair company based out of Valencia, CA.
As we emerge from the pandemic, Rich looks back on how Pure Swim was able to continue to thrive in spite of the many challenges that the last two years presented. He also talks about changes across the industry in general, such as the explosion of demand for pools as the work-from-home culture became the norm.
Rich explains the importance of understanding the new economy (ex. inflation) in order to stay ahead of common “chokeholds” and limiting beliefs that hold many business owners back. He also discusses why every business owner needs to have structure so that they do not get derailed both when chasing new opportunities or navigating times of hardship. He goes on to add that it pays to have a roadmap for the future; otherwise, you risk wasting your potential for growth.
Finally, Rich speaks on his upcoming apprenticeship program and gives his general thoughts on mentoring the next generation of business owners and tradespeople, all the while expressing gratitude for an industry that has grown to be more transparent and collaborative over the decades.
Topics Discussed:
- 01:06 - How Pure Swim emerged from the pandemic
- 07:10 - The importance of understanding the current economy
- 12:02 - Breaking free from common business owner chokeholds
- 22:49 - The current state of the industry
- 29:21 - Modeling your business for growth
- 32:00 - Selling the benefit of your company
- 38:36 - Charging what you’re worth
- 49:18 - Having a roadmap for the next couple of years
- 57:30 - Rich’s upcoming projects
Sponsors:
- Skimmer
- Leslie’s
- Primate
Connect with Guest:
- Website
Resources Mentioned
- The Road Less Stupid by Keith Cunningham
- PSATC Apprenticeship Program
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- What’s happened over the past two years is a shift in demand of people wanting and needing a swimming pool, and how much the home has become a sanctuary and an escape from everything.
- If you don’t have structure, opportunity turns to chaos.
- When you see an absence of fulfillment with achievement, that’s a major problem.
- We know we’re the best. We know we can be the best. But we have to take a step back and always think about how we can be better.
- Whether you’re a single guy with five pools or a guy that has 500 customers, every company should always sell the benefit of them in their backyard.
- As souls, we’re all equal. We just differ widely in the marketplace as business persons.
Episode Summary:
Today’s special episode is the June edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After touching on the most interesting pool-related news of the month, Megan goes over recent industry news and the first quarter annual reports for Fluidra and Latham.
Finally, Megan shares Pool Pro Mag’s newest article by Katie Crysdale, “End-Capping the Pool Experience”.
Topics Discussed:
- 03:13 - Madison Pool Equipment Fire
- 04:25 - Good Samaritan rescues driver
- 05:56 - Lifeguard shortage
- 07:55 - $100,000+ pool donated to a grandma
- 10:01 - Pool Noodle Fight
- 13:32 - Hayward moves to NC
- 14:51 - Ultra Pool Care Squad signs first two franchisees
- 16:03 - POOLCORP A Splash of Joy
- 16:51 - Pool Troopers acquisitions
- 17:17 - CamerEye meets ASTM F2208-08 standards
- 18:12 - Leslie’s learn to swim program
- 18:28 - Jandy TruDose Chemical Controller
- 20:24 - Olympic Hot Tub Event
- 21:20 - Industry movers and shakers
- 21:54 - Fluidra and Latham’s quarterly earnings report
- 23:16 - Pool Pro’s story, “End-Capping the Pool Experience”
- 26:20 - Get access to Pool Pro Magazine
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
In this edition of Business Tip of the Month, we’re joined by NPP’s President of Texas Hal Denbar.
Listen in as Hal breaks down the important but often misunderstood distinction between making a profit and paying yourself as a business owner.
He also explains the advantages of having an accountant and how to build a healthy pool business using the profit-first model.
Topics Discussed:
- 01:14 - Defining the problem
- 02:37 - Profit versus owner’s salary
- 04:29 - The advantages of having an accountant
- 05:12 - Misconceptions around profit and salary
- 07:18 - Making it a habit to check your numbers
- 10:57 - Using the profit-first model
- 15:55 - Determining how much to pay yourself
- 18:18 - What counts as a “healthy” pool business
- 20:32 - The consequences of failing to grasp the differences
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- The owner’s salary, ideally, should be something that the owner specifies for themselves as a W-2 salary that’s realistic.
- We don’t often take the time to look at our numbers in a true business sense, not just in a tax sense.
- The profit-first model encourages you to determine how much profit you want out of your business, then to build your business around achieving that level of profitability.
- If you want to be a healthy business in this industry, you should be looking for a 10-20% profit margin.
Episode Summary:
Today, we sit down once again with AquaStar Pool Products COO Todd Pieri and Director of Science and Compliance Steve Barnes.
Founded in 2000, AquaStar grew to become a vertically-integrated company that offers a variety of products such as spa jets and fittings, skimmers, ozonators, chlorinators, cleaners, and—as we talk about at length in today’s episode—pipeline filters.
Our guests reveal what sets AquaStar’s filters apart from the competition, outperforming units twice it's size and making pool ownership easy with its intuitive design. They also speak on upcoming products in the company’s pipeline.
Topics Discussed:
- 01:12 - About the pipeline filter and its competitive advantage
- 07:35 - ANSI pool standards for operation and maintenance
- 13:08 - The filter’s NSF testing data
- 19:48 - Features and benefits
- 32:51 - How often to clean the filter
- 34:55 - AquaStar’s rep coverage
- 37:46 - Upcoming products in the pipeline
Sponsors:
- AquaStar Pool Products
- Skimmer
- Leslie’s
- Primate Pool Tools
Connect with Guest:
- Website
- YouTube
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- What does the label say on the filter that you’re servicing or going to replace? Compare that to what your pool operating flow rates are, and select a filter based on that, because a lot of these giant filters have no higher flow rating and that’s why we open them up and find them half-clean. ~Steve
- You cannot ignore basic hydraulics. The hydraulics are the hydraulics, and we’ve made a unit superior relative to size than anybody else out there at this point. ~Todd
- Everything AquaStar focuses on is, “What is it like to own this product?” ~Todd
- Our goal is to make the pool industry successful and pool ownership easy. ~Todd
Episode Summary:
Today, we speak with Jody Underhill of Rapid Hire Pro, a digital marketing agency that focuses solely on recruiting for home service companies.
Jody discusses the unique challenge of getting your ad seen, encouraging business owners to take care in making sure that the ad is visible across all relevant high-traffic platforms. As he explains, Rapid Hire Pro’s nurture sequence offers a frictionless experience to job seekers who click on their ads, helping them reach the point where they can make the most informed decision possible.
He goes on to talk about why it has become so difficult to hire technicians across the board lately. He addresses the efficacy of performance pay, the difference between recruiting and hiring, and what it means to provide a career versus a job.
Jody also speaks on what causes employees to leave, and how you can fine-tune your business—especially when it comes to the pay, culture, life balance, and other benefits that you offer—in order to attract A-players to your company.
Topics Discussed:
- 01:03 - An introduction to Jody and Rapid Hire Pro
- 07:42 - How Rapid Fire Pro seamlessly guides job seekers
- 15:49 - Why it is so difficult to hire technicians
- 17:47 - Performance pay done right
- 25:50 - Recruiting versus hiring
- 32:19 - Providing a career versus providing a job
- 33:20 - Why employees leave their company
- 36:33 - Why it is so difficult the hire from job boards
- 44:43 - The speed of the recruiting process
- 47:29 - What A-players typically look for in a company
- 52:02 - Compensation, insurance, benefits, etc.
- 53:24 - About the company’s ridealong forms
- 54:52 - The most common mistakes employers make
Sponsors:
- Skimmer
- Leslie’s
- Primate Pool Tools
Connect with Guest:
- Website
- YouTube
Resources Mentioned
- Go For No
- Monday.com
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- We find that over 74% of job seekers are what are referred to as “passive job seekers”, meaning that they’re not actively going on job boards. They’re seeing a job as they’re scrolling through social media. They didn’t go looking for it.
- Simply making the request for a response changes how many people show up for an interview.
- As long as you’re providing the best service and the best solution, you have an unlimited upside potential.
- Do not institute performance pay if you have not done sales training with your team. They need to understand how to sell these upgrades and how to do it in such a way that the clients or the customers feel that they’re doing them a favor by sharing the solution with them.
- Recruiting is bringing the leads and qualifying them. Hiring is when you decide to give them an offer letter.
- Time kills deals and time kills candidates.
Episode Summary:
Today’s special episode is the May edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After touching on the most interesting pool-related news of the month, Megan goes over recent industry news and the first quarter annual report.
Finally, Megan calls for new faces to be featured on Pool Pro Mag’s 30 Under 40 and talks about their new story, “Safety is Always in Season”.
Topics Discussed:
- 05:59 - Jury awards $17.5 million to widow
- 07:57 - Berlin to reduce pool temperatures
- 08:46 - Charlotte Sanddal 500 Freestyle
- 09:47 - Boy gifted the pool of his dreams
- 11:16 - Woman saves son from drowning mid-plunge
- 14:03 - Pinch A Penny store opens in Davenport, FL
- 14:30 - (NPC) now offers their course in Spanish
- 15:16 - Skimmer expands support for Colin's Hope
- 15:57 - Rowdy Gaines win NDPA President's Award
- 16:32 - Marquis grant 1000th wish
- 17:23 - AquaStar hires Devin Cahn Associates
- 18:18 - Bob Moore retires from the hot tub industry
- 18:56 - Phil Leslie passes away at 87
- 19:48 - First quarter annual report
- 20:52 - Get featured in Pool Pro Magazine’s 30 Under 40
-
23:15 - Pool Pro’s story, “Safety is Always in Season”
Connect with Guest:
-
Website
-
Twitter
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Resources Mentioned:
In the News
- Jury Awards $17.5 Million in Bayshore Boulevard Lawsuit
- Berlin Reduces Pool Temp
- 99-Year Old Charlotte Sanddal 500 Freestyle
- 12-Year Old Boy Gifted Pool of Dreams
-
Woman Saves Son From Drowning
Industry News
-
Pinch a Penny New Store
- Skimmer Expands Support for Colin’s Hope
- Rowdy Gains wins NDPA President’s Award
- Marquis and Make-A-Wish Partnership
- Bob Moore Retires
-
Phil Leslie Passes Away at 87
First Quarter Earnings Reports
-
Hayward
- Pentair
- Leslie’s
-
POOLCORP
PoolPro Article
-
30 Under 40 Nominations
- Safety is Always in Season
Episode Summary:
Today, we speak with Nick Ghiz and Jim Goettl of PUL Products.
Nick and Jim have a clear passion for and purpose to what they do, both being sons of successful men in the pool business: Nick (son of Lewis “Buzz” Ghiz) hails from a generation of keen entrepreneurs while Jim comes from a line of highly creative product developers and innovators (his father John has over 100 patents in the pool industry).
The pair do a deep dive into the disruptive products offered by PUL Products, particularly the PUL Conekt, which takes inspiration from tried-and-true in-floor pool cleaning solutions and incorporates current technologies to help their products stand above the noise. Unlike most in-floor cleaning systems that use a one-size-fits-all design, PUL Products offers technology that “contours” to your individual pool.
Listen in as they share how both dealers and homeowners can benefit from PUL Products’ in-floor system customer portal and how they intend to continue innovating in this space like their fathers before them
Topics Discussed:
- 01:05 - An introduction to Nick and Jim
- 04:55 - About PUL Products
- 09:11 - The capabilities of the app
- 14:18 - Disrupting the in-floor pool cleaning space
- 16:42 - Addressing the most common in-floor concerns
- 24:24 - Innovating for dealers via the customer portal
- 37:19 - How the homeowner benefits
- 42:42 - A description of each component of the product
- 47:25 - The future of PUL Products
- 53:51 - Upholding their family’s legacy
Sponsors:
- Skimmer
- Leslie’s
- Lyon Financial
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- [Our products] take the heritage of what’s worked extremely well in in-floor pool cleaning and what’s been tested over decades, but really bringing it up to current technology and leapfrogging what’s out in the market right now. ~Jim
- Even the very best in-floor systems in the market have been largely the same in the last 25 years. There really hasn’t been any technology advancement at all. So, while this seems like an enormous leapfrog in technology in what our system can do, it’s really bringing it up to what current standards are in the swimming pool industry. ~Jim
- In-floor was never able to be sold as a true cleaning system because it’s randomized and it’s not a cleaning system—it’s just agitation. So, I think the main concern with in-floor prior to PUL Connect and PUL Products was that in-floor was really just an agitation system. It’s a decent way to clean the pool, but it’s not the very best way to clean the pool. ~Nick
- With our competitors, it’s cookie-cutter—it’s one-size-fits-all. With us, your pool is customized for you. ~Nick
- We believe that in-floor is a very interactive process with the builder, and it has to be highly supported. We believe that we can do that better than anybody in the market because this is all we do. ~Jim
- Whoever thinks they’re the best at everything is the first guy that’s going to fail. ~Nick
Episode Summary:
In this edition of Business Tip of the Month, we’re joined by Harry Geller, former Co-Owner of Magnolia Pool and Spa and current Vice President of Human Resources for National Pool Partners.
Listen in as Harry describes the different elements that make up company culture and how to optimize yours in order to cultivate a sense of belonging among your team members.
He also shares how to properly and continuously communicate culture to your employees, even in such cases as company mergers.
Topics Discussed:
- 02:07 - Why company culture is so important
- 04:15 - Cultivating a sense of belonging
- 05:16 - Creating a great company culture
- 08:26 - Communicating culture to your people
- 09:40 - How culture can maximize performance
- 12:02 - Maintaining a solid and consistent culture
- 13:52 - Books on building company culture
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Culture is culture. How you design culture really makes a huge difference in the organization.
- Company culture is the foundation for what the company will ultimately accomplish.
- The model of culture really starts at the top [of the organization].
- The biggest thing for communicating culture is to demonstrate; to live it every day; to talk about it.
Episode Summary:
Today, we bring together Skimmer’s marketing head Kevin Embree, Riptide Pool Vacuum System’s co-founders David Sargent and Matt Lopez, Primate Pool Tools’ co-founder Joe DiAnna Jr, and Piranha Pool Products’ owner Eric Resh.
We discuss the newly co-branded Tools of Modern Pool Professionals which brings all of our guests together through their innovative technologies in the world of swimming pools. Determined to modernize the industry, Kevin had the idea to have a discussion between himself and these other company leaders to discover whether there was customer company value overlap between them and how their respective products have been game-changing.
Today’s conversation revolves around the keys to constant innovation in the pool industry and the limitations of the (still widely accepted) substandard pen-and-paper system. Our guests also share how they have been raising customer awareness to get their products in more hands, and how adopting modern tools inevitably attracts high-quality labor, increases productivity, and profitability.
Topics Discussed:
- 01:19 - How the Modern Tools idea came about
- 04:40 - Why these products are game-changers
- 15:29 - The keys to innovation
- 20:36 - Raising customer awareness
- 28:03 - A new way to look at “competition”
- 35:08 - Becoming a customer-service oriented company
- 39:15 - Best compliments you can receive from a customer
- 47:39 - Identifying the tools that make you more productive
- 53:42 - Staying on the cutting edge
Sponsors:
- Skimmer
- Primate Pool Tools
- Riptide Pool Vacuum’s
- Piranha Pool Products
Connect with Guest:
- Skimmer Origin Podcast
- Primate Origin Podcast
- Riptide Origin Podcast
- Piranha Origin Podcast
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Whether you’re using Skimmer or a Piranha net or a Primate carbon fiber pole or a Riptide pool vacuum—if you’re only using one of those, you should really be using all of them. It’s not just about getting a little bit better. It’s about being a game-changer to your business. ~Kevin
- We’re a customer service company as much as we are a pool vacuum company. ~Matt
- It’s not just about trying to be more professional. It’s trying to be more productive. When our products enable that, our customers are able to be more profitable. That’s why we’re in business. ~Eric
- We are not competing with each other. We are educating the larger market to actually try one of us. [...] We’re not competing with each other. We’re not competing with market competitors. We’re competing with an old mindset. ~Kevin
- You can run a profitable business using substandard tools and substandard processes. You really can, and by the way, a lot of companies today are. One of the reasons we’re on this podcast today is to say, “You don’t have to anymore.” ~Kevin
- Every single tool on the planet exists to help you become more productive. Identify the tools that make you more productive, and take the time to understand them so that you can use them to their fullest. ~David
- Using all four of our brands is not a huge change—it’s two millimeters. It’s a two-millimeter shift in the way you work; but, you get a 10x return on investment. ~Kevin
Episode Summary:
Today, we speak with returning guest Christ Anderson, Founder, and CEO of Ledge Lounger.
Chris recounts the many developments that Ledge Lounger underwent (and is currently undergoing) since his last appearance on the podcast, with a particular focus on how he and his team navigated the pandemic.
He speaks on strategies his team has adopted to improve customer transparency over the past couple of turbulent years, which include decreasing lead time and proactive communication. He adds that training a product management team that is prepared for unforeseen changes in the market has been a huge boon for the business.
Chris goes on to share Ledge Lounger’s secret to thriving in the new normal, staying innovative, and maintaining and even continuing to build on customer trust. Last but not least Chris jumps into 3 new lines of products that you do not want to miss!
Topics Discussed:
- 01:03 - Navigating the pandemic
- 04:17 - Moving into a new facility
- 08:49 - Offering a product that creates memories
- 11:18 - Dealing with the supply chain during COVID
- 13:39 - Improving customer transparency
- 20:13 - Keeping up with demand
- 24:46 - Setting standards for dealers
- 26:55 - Updating Ledge Lounger’s resources
- 31:27 - Letting pool builders guide the design
- 37:49 - Designing the Autograph Collection
- 42:43 - Echo Collection
- 43:24 - Laze Pillows
- 53:24 - Ledge Lounger’s dedication to their customers
- 56:01 - Staying on the cutting edge as a company
Sponsors:
- Ledge Lounger
- Skimmer
- Leslie’s
- AquaStar
Connect with Guest:
- Website
- Vimeo
- Houzz
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- My biggest fear is monotony—not driving forward and innovating. I believe that every business should strive for greatness year after year after year.
- You have to create a space for [customers] to be able to communicate with you easily and freely.
- It’s better to be prepared for much more than you think you’re going to sell so that you can take advantage of growth, as opposed to being in the opposite position where you can’t keep up with sales.
- We know we’re the best. We know we can be the best. But we have to take a step back and always think about how we can be better.
Episode Summary:
Today’s special episode is the April edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After touching on the most interesting pool-related news of the month, Megan goes over recent industry news and new industry movers and shakers.
Finally, Megan talks about Pool Pro Mag’s new story, “What’s Our Biggest Threat?”.
Topics Discussed:
- 02:56 - $19 million dollar lawsuit finally settled
- 04:16 - Overland Park Pool Closures
- 05:28 - Perfume that smells like sunscreen
- 07:51 - 260,000-gallon boulder-strewn water complex
- 09:52 - Natare Corporation transfers to an ESOP
- 12:55 - ControlOMatic moves to larger facility
- 13:15 - Big Joe acquires Spin Master’s Outdoor
- 14:28 - Brighton Pools Franchise
- 15:12 - Hayward launches AquaRite S3
- 17:08 - Frank Wall Enterprises introduces Skim Buddy
- 18:41 - LATICRETE's seven new grout and sealant colors
- 19:10 - New movers and shakers in the industry
- 22:10 - Pool Pro’s story, “What’s Our Biggest Threat?”
-
25:13 - Get access to Pool Pro Magazine
Sponsors:
-
Pool Pro
Connect with Guest:
- Website
-
Twitter
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
This is what we love about our industry! Comradery and collaboration.
Today, we speak with National Pool Partners’ CEO Augusto Titarelli and Chief Development Officer Justin Kuperberg, to discuss the impact inflation is having on the pool service industry. Increased costs for things like chemicals, labor, and even gas for service vehicles have strained operating expenses for many pool service businesses and their employees.
The team at NPP put together a free inflation impact calculator to help give business owners the tools they need to protect their business, employees, and customers. It’s great that someone has done this and made it available for everyone!
Download Here: https://poolchasers.link/npp-inflation-calc
Topics Discussed:
- 01:14 - An introduction to Augusto, Justin, and inflation
- 04:22 - Sectoral inflation and how to protect cashflow
- 17:39 - Justifying price increases to customers
- 30:02 - Fighting inflation as a business owner
- 35:21 - NPP’s pool industry inflation calculator
- 48:29 - Whether or not inflation is here to stay
- 56:57 - Responding to complaints of “price gouging”
- 1:06:02 - How to stay ahead of inflation
Sponsors:
- NPP
- Skimmer
- PoolRX
- Leslie’s
- AquaStar
Connect with Guest:
- Inflation Calculator
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Inflation, in its purest definition, is a decline in purchasing power over a period of time. [...] In an era where costs of services and goods are rising, the amount of profit or money that you have is buying less of those goods and services. That causes inflation. ~Justin
- You can’t compensate for inflation that you’ve already suffered. You can only compensate for the inflation that you’re going to suffer in the future. ~Augusto
- The first thing you need to do when you’re in high inflation is to protect your cash flow. If you don’t protect your cash flow, you run the risk of disappearing as a business. ~Augusto
- People don’t look at paper profit—they look at cashflow to put a value on your company; so, if you want to build a valuable company, you have to build a healthy cash flow. ~Justin
- The bad thing about inflation is that even when the causes for inflation stop, the prices never go back to where they were. ~Augusto
- There are two ways to drive pricing. One is the price that the market will take. The other one is cost-up. ~Augusto
Episode Summary:
In today’s edition of Business Tip of the Month, we’re joined by Chad Nikkel, Regional President of NPP AZ & NV.
Listen in as Chad highlights the major differences between selling a business versus selling a route, how to drive the value of your business higher, and explains the EBITDA valuation method.
He also shares why you need to make sure your pricing is current and future-proof, and how to vet employees and ensure they are organized.
Topics Discussed:
- 01:45 - Selling a business vs selling a route
- 03:12 - The EBITDA valuation method
- 07:01 - Importance of business name reflecting services
- 10:27 - Bringing in different vehicles for your fleet
- 12:55 - Vetting employees
- 16:10 - Driving the value of your pool business higher
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- The EBITDA [valuation] method is a multiple of that bottom-line margin—the overall profit.
- The thing that makes the biggest difference in value is how the customers are being built.
- Your pricing affects the future of your business.
Episode Summary:
Today, we speak with Poolside Tech’s Founder and CEO Bob Doan, Chief Revenue Officer Jennifer Doan, and Chief Technology Officer Stan Reznik.
Poolside Tech provides smart pool automation technology. Their flagship product, The Attendant, actively monitors and maintains all equipment on the pad. It makes operational decisions, improving water quality and sending real time notifications when equipment malfunctions.
Running on the belief that smart pool tech needs to be easy for the homeowner to use first and foremost, The Attendant was developed to hide all “the complexity behind something that is easy to use.”
They also explain how Poolside Tech as a whole provides user-friendly solutions to pool pros and distributors in addition to pool owners and how their product is different from all others on the market today.
Topics Discussed:
- 01:20 - An introduction to Poolside Tech
- 09:20 - Transition from Food and Bev industry
- 13:06 - Developing The Attendant
- 20:46 - Our guests’ frustrations with their personal pools
- 31:43 - Bob’s first interaction with a “real pool guy”
- 34:05 - Ensuring the application has all the features
- 41:59 - Amount of iterations to achieve the finished product
- 46:33 - Hiding complexity behind something easy to use
- 53:49 - All about The Attendant
- 59:56 - Solutions Poolside Tech brings
- 1:09:15 - Kids inspired some of The Attendant’s features
- 1:11:47 - Differences between them and others on the market
- 1:21:48 - Warranty and being open to feedback
Sponsors:
- Skimmer
- Leslie’s
- Primate Pool Tools
Connect with Guest:
- Website
- YouTube
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Simplicity: You don’t need a tutorial when you use Uber. You just figure it out. ~Jennifer
- One of the things that makes us different is trying to learn as much as possible from pool professionals. We’ve gotten so many great ideas just from talking to pool professionals every day and listening to their pain points. ~Stan
- That’s the hard part: hiding the complexity behind something that is easy to use. ~Bob
- One of our original design goals is to be able to treat every single piece of pool equipment out there as a true first-class citizen without forcing you to pick and choose bundles or families of things that only work together. ~Bob
Episode Summary:
Today’s special episode is the March edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After touching on the most interesting pool-related news of the month, Megan goes over recent industry news, notable company earnings reports, and new industry movers and shakers.
Finally, Megan talks about Pool Pro Mag’s new story, “Bound by Integrity”.
Topics Discussed:
- 04:01 - The World's Longest Limo
- 05:52 - LA Proper Hotel Pool Suite
- 07:18 - Staff at Eccleshill Pool to wear body cams
- 08:45 - Main drain drowning and safety
- 11:25 - Jeb Bush and Drew Brees acquired Essig Pools
- 14:42 - 2,000 CEOs commit to advancing diversity
- 15:15 - Cody Pools Announces $40,000 Donation
- 15:33 - Jobber grant
- 16:25 - Pool industry earnings reports
- 19:42 - New movers and shakers in the industry
- 20:26 - Pool Pro’s story, “Bound by Integrity”
- 22:10 - Get access to Pool Pro Magazine
Sponsors:
- Pool Pro
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Resources Mentioned:
In the News
- World’s Longest Car
- Hotel Pool Suite
- Swimming Pool Body Cams
- Main Drain Drowning
Industry News
- Garden City Companies
- Hayward Diversity Pledge
- Cody Pools Gives $40K
- Jobber Grants
Earnings Reports
- POOLCORP
- Hayward
- Pentair
- Latham
- Leslies
Movers & Shakers
- Skimmer
Pool Pro Article
- Ikes-Carter Pools
Episode Summary:
In this episode, we speak with pool service professional and coach David Van Brunt of Swimming Pool Learning. David has had a passion for the service industry since he got his start in 1988 when he was just 16 years old.
Today, he runs the #1 swimming pool channel on YouTube with 50 million video views and 100,000 Subscribers. Alongside his channel, David has an online coaching program with over 280 members. He hosts the popular Pool Guy Podcast Show which has over 850,000 downloads.
David offers his best advice for planning for your future as a pool service professional, as no one can do pool service forever unless they reach a point where they’re doing it simply for fun.
Topics Discussed:
- 01:47 - Intro to David Van Brunt
- 03:33 - Things to note when planning for your future
- 05:24 - Planning if you’re already getting up in age
- 08:25 - Preparing for the corporate world
- 11:09 - How to invest your extra cash wisely
- 16:50 - Why invest in real estate
- 21:28 - Teaching your kids about money
- 26:51 - Common saving and investing mistakes
- 29:14 - How to rent out your properties and Airbnb's
- 33:09 - Planning for your financial future today
- 34:51 - Sending your investing-related questions to David
Sponsors:
- PoolRX
- Skimmer
- Leslie’s
- Primate Pool Tools
Connect with Guest:
- Website
- YouTube
- Podcast
- Coaching Program
- Blog
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- You can’t be doing pool service forever. [...] If you don’t plan, then you may be working forever which is not a good thing for your body and your overall financial health.
- The real benefit of real estate is twofold. One, you get a tax break, because the IRS really wants you to create housing for people. [...] Two, you don’t need to wait until you’re 65 to get money. When you invest in the market, you have to wait until a certain age to draw it out. You may not live to that age. [...] But real estate allows you to have cash immediately.
- The worst thing you can do is have money in the bank and not invest it.
Episode Summary:
In today’s edition of Business Tip of the Month, we’re joined by Justin Kuperberg, Chief Development Officer at NPP.
Our discussion centers on de-risking your business. What are the fundamentals you need to know when preparing your business for the future?
Justin touches on the importance of earnings, accountants, employees, customers, and the economics of the business.
Topics Discussed:
- 00:52 - A quick introduction to Justin
- 01:28 - What does de-risk your business mean?
- 03:10 - What you should know about earnings
- 04:08 - Why do you need a good accountant?
- 05:37 - Why you should take care of your employees
- 07:01 - Price to the market & take care of customers
-
08:45 - Know the economics of the business
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
As a seller, you really have to look inside your business, and put that hat on of the buyer, and where would they poke holes in my business? Where would they see some risk, where their future cash flow could be impacted
- Focus on what you're good at. Customer service, continuing to attract and retain good paying customers, treat your employees well. These things seem like no brainers, but many businesses forget those fundamentals
- Go understand the economics of your business, because that will help you explain to a future purchaser where the opportunities are and where that risk could be mitigated
Episode Summary:
Today, we speak with British TikTok sensation Miles Laflin, aka “thep00lguy”. As of this conversation, Miles has over 12.3 million followers on TikTok, 220,000 on Instagram, and 500,000 subscribers on YouTube.
Miles started recording pool content in May 2020. His first video went viral right away, garnering a quarter of a million views in a single day. His best performing video of all time hit 130 million views, becoming the third most-viewed TikTok video in the UK.
Miles speaks with us about his dramatic rise to fame almost two years ago, his content creation process on his various social media, his collaborating with celebrities in his more recent videos, and how he plans on scaling his business in the near future.
Topics Discussed:
- 01:31 - An introduction to Miles
- 06:19 - Miles’s typical working week
- 08:57 - Why Miles decided to start recording his jobs
- 12:48 - Going viral on TikTok
- 19:24 - Miles’s favorite video
- 22:14 - Miles’s recording process
- 27:16 - Dealing with trolls
- 30:33 - Collaborating with celebrities
- 42:49 - Miles’s overall goal as thep00lguyml
- 46:29 - Miles’s responsibility as a content creator
- 49:51 - Number of followers on social channels
- 54:47 - What’s next for Miles
Sponsors:
- Skimmer
- Leslie’s
- Primate Pool Tools
Connect with Guest:
- Website
- TikTok
- YouTube
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Sometimes, you’ve just got to keep it raw. What I went viral for is what people like to see.
- Every video I put out, I’m expecting it to do well. I’m not just posting it for no reason.
Episode Summary:
Today’s special episode is the February edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After breaking the ice with a candid chat about recent travels and the Super Bowl’s more “interesting” moments at the halftime show, we jump into the most interesting pool-related news of the month.
Megan then goes over recent industry news, recently released products by various manufacturers, new industry movers and shakers, and upcoming trade shows.
Finally, Megan talks about Pool Pro Mag’s new story, “Service Truck Tetris”.
Topics Discussed:
- 05:05 - Boxer Derek Chisora spends day as pool guy
- 05:53 - Adele postponed show over swimming pool set
- 07:20 - New article about alternative swimming pools
- 10:26 - Sycamore Mineral Springs damaged by chemical fire
- 11:40 - IPSA elects new board members
- 12:46 - PHTA donors for their Step Into Swim™ program
- 13:24 - Latham opens a new fiberglass manufacturing plant
- 14:01 - Tech companies receive additional funding
- 14:35 - Monomoy Acquires Artesian and Marquis
- 16:09 - New product releases
- 18:25 - New movers and shakers in the industry
- 20:02 - Upcoming Trade shows
- 21:50 - Pool Pro’s story, “Service Truck Tetris”
-
23:50 - Get access to Pool Pro Magazine
Connect with Guest:
-
Website
-
Twitter
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
Today, we speak with NPP’s President of Texas Hal Denbar, and Texas Business Development Manager Amy Engelmann.
After a brief update on how business has fared ever since Patriot joined NPP, we introduce Amy, who talks about her path to eventually partnering with NPP. She and her husband Neil co-owned O'Neill's Pools & Hot Tubs before its transition into Patriot. She looks back on her foray into the pool industry and the early challenges she had to overcome as a business owner, and what eventually drew her to NPP.
Hal then speaks on private equity and the process that led to this consolidation, why he believes that third-party valuations are subpar by comparison, and how this process actually resulted in Hal learning more about his own business and the direction he wants to take it.
Hal and Amy then explain how they are managing all of these moving parts amid year one. They offer tips on creating a sound exit strategy and how sellers may evaluate whether or not to take the plunge. They also speak on how employees have reacted and adjusted after learning that their companies had switched hands. Finally, they discuss the new technologies NPP is introducing in the coming months.
Topics Discussed:
- 01:11 - How things have been since Patriot joined NPP
- 06:02 - An intro to Amy and O'Neill's Pools & Hot Tubs
- 10:20 - Amy’s early struggles owning a pool business
- 13:34 - Why Amy joined NPP
- 25:36 - Explaining “private equity”
- 32:37 - Maintaining sound financials and growing the value
- 36:43 - Value on the marketing side
- 43:05 - How the seller may evaluate whether to stay on or not
- 45:49 - How employees reacted
- 54:40 - How employees can attain growth and development
Sponsors:
- National Pool Partners
- Skimmer
- Leslie’s
-
AquaStar Pool Products
Connect with Guest:
-
Website
-
LinkedIn
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
If you can do what you say you’re going to do, and treat people the way they want to be treated, you shine pretty bright in services industries like this. ~Amy
- “Private equity” is really just private investors pooling money to purchase companies and invest in them for the long term. ~Hal
- The more data you accrue as a company, the more valuable your company is going to be because there are actually hard metrics to judge it on. It’s not just taking somebody’s word that “This is how it’s always been and this is how it’s always going to be.” ~Hal
Episode Summary:
In today’s edition of Business Tip of the Month, we’re joined by Bryan Banta, Founding Partner and President at National Pool Partners.
Listen in as Bryan answers the two questions, “Should you consider Airbnb accounts?” and, “How can you reduce risks and make a profit servicing vacation rentals?” When it comes to these accounts, pool professionals often become confused when it comes to pricing and factoring in liability.
“The problem we have here is that these are pools in residential neighborhoods, they have the same size as every other pool on the street that you’re probably already servicing, and maybe they even bought the house from a previous customer and now they’re renting it out.”
Bryan stresses the importance of clarifying with the prospect whether or not the property is a vacation rental right off the bat and setting expectations with them in a way that minimizes risk and maximizes profit.
Topics Discussed:
* **00:40** - Challenges that the AirBnB phenomenon presents
- 01:41 - Determining which properties are AirBnBs
- 05:50 - What to require of clients with vacation rentals
- 09:30 - Dealing with vacation rentals emergencies
- 13:24 - Additional time and chemicals typically needed
- 17:54 - Added risks of taking on a vacation rentals
- 22:23 - Reducing risks and making a profit
Connect with Guest:
* Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
The Airbnb vacation rental phenomenon is beginning to take off in every single market that has pools. It’s a weird little gray zone where they’re not really residential and they’re not really commercial. In other words, there is really no oversight or regulation to determine how they should be treated.
- You find yourself in this weird spot where they’re priced like all your other swimming pools, but they’re not the same. So, all of the loss comes to you as a business owner or as a pool guy. You’re responsible for making up the difference.
- If you can align yourself with the homeowner, you’re going to make more money, you’re going to reduce your risks, and you’re going to have a better experience for your techs.
Episode Summary:
Today, we speak with David and Luke of the Australia-based SPLASH!, the leading magazine for the Australian swimming pool and spa industry. They are also the co-hosts of the SPLASH! podcast.
Listen in as Luke and David talk all things Australia and how the nation’s pool culture and industry differ from that of the U.S. They speak in particular of how climate affects usage, the importance placed on function over form, and the accessibility of pools to different socio-economic groups.
Finally, they discuss differences in how pools are maintained in either country, including Australia’s preference for salt chlorination, frequency of use of variable speed pumps, more infrequent service schedules in Australia.
Topics Discussed:
- 00:48 - An introduction to Luke and David
- 12:50 - About SPLASH!
- 17:12 - What the trade can learn from SPLASH!
- 25:30 - The Australian culture and climate
- 33:28 - Pools and spas in the Australian market
- 37:25 - Function comes before form in Australian pools
- 44:42 - How Australia has stayed on top of innovation
- 50:48 - Accessibility of pools in Australia
- 54:25 - Why Australia has embraced salt chlorination
- 1:13:31 - Other differences between our countries
- 1:15:30 - OEM vs Distribution model
Sponsors:
- Skimmer:
- Leslie’s
- AquaStar
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon:
Key Quotes from Episode:
- We need to rise as an industry. We need to be better and we need to know more than the average punter who owns a pool or a spa in the backyard. ~Luke
- We want beautiful, and the form matters; but, it has to have function. It has to be able to create a place for us to swim, to engage, to connect, to actually enjoy and cool off from the summer heat and humidity. Those two things go hand in hand. ~David
Episode Summary:
Today’s special episode is the January edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After a quick post-holiday catch-up, we jump into the most interesting pool-related news of the month. Megan then goes over recent industry news, including the usual M&As and emerging movers and shakers. She also tells us to expect a bunch of shows and other events in 2022. Finally, Megan talks about Pool Pro Mag’s popular new story on women in the industry.
Topics Discussed:
- 02:23 - Twitch streamer buys inflatable pool company
- 04:06 - Station Casinos to hold casting calls
- 06:16 - Hodge Pool Service drags 8-foot alligator out of pool
- 07:06 - 11 Students treated for breathing issues in malfunction
- 07:40 - Man faces felony animal cruelty charge
- 09:44 - America’s Swimming Pool Company new locations
- 10:21 - Pool Scouts 100th Franchise
- 11:52 - National Pool Partners acquires companies
- 12:58 - Heritage Pool Supply acquires companies
- 14:45 - Sigura merges with Solenis
- 15:32 - Riverbend Sandler acquires Claffey Pools
- 17:48 - Hayward partners with Plungie
- 19:20 - Hayward donates $10,000 to St. Jude's
- 20:04 - New movers and shakers in the industry
- 21:34 - Upcoming shows
- 23:45 - Pool Pro’s story on women in the industry
Resources Mentioned:
In the News
- Top Twitch Streamer Buys Inflatable Pool Toy Company
- Station Casinos Hottest Job Casting Calls
- Alligator Found in Florida Pool
- Milwaukee Children Hospitalized
- Pool Technician Animal Cruelty Charge
Industry News
- America’s Swimming Pool Company New Locations
- Pool Scouts 100th Franchise Unit Signed
- NPP Continues Expansion
- Heritage Pool Supply Buying Spree
- Sigura Water Merges with Solenis
- Claffey Pools Purchased by Riverbend Sandler
- Hayward Donates $10,000 to St. Jude’s
- Hayward Announces Agreement with Plungie
Movers and Shakers
- Mazzei Injector Company Promotes Justin Bennett
- Joe Marcotte to Darly
- Meg Post promoted to president of Haviland
Trade Shows
- The Pool & Spa Show
- NPC Annual Conference
PoolPro Article
- Women of the Industry
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
In today’s edition of Business Tip of the Month, we’re joined by Nathan White who is the Branch Manager at Patriot Pool & Spa, a National Pool Partners company.
We discuss the art of efficient meetings with Nathan, who after almost 22 years in the pool industry finds himself leading five meetings every single week, striving to improve upon each one.
Taking inspiration from the EOS® system, Nathan does a deep dive into six principles that he and his team stand by in order to ensure consistently high-quality meetings.
Topics Discussed:
- 00:43 - An introduction to Nathan White
- 02:12 - Nathan’s experience running efficient meetings
- 04:05 - Principle #1: Consistency
- 05:10 - Principle #2: Punctuality
- 07:51 - Principle #3: Timeframes
- 09:19 - Principle #4: Scaffolding
- 13:44 - Principle #5: Picking Officers
- 22:01 - Principle #6: Getting Feedback: Listening and Taking Notes
- 25:47 - Nathan’s closing thoughts
- 28:13 - Extra principles
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- One of the most common pitfalls of being in a service-based business is that everybody is busy all the time.
- When you pick a time for a meeting, especially for a leadership team or a management team where everything you do in that meeting and how efficient you are affects everything that happens for the rest of the company—make sure that a) you’re respecting everybody else’s time, and b) all of that time allotted is getting used.
- I always want our meetings to be really engaging and valuable. I always want to respect everybody’s time.
Episode Summary:
Today, we speak with Brandon Reed, owner of Pool Volution. He sits down to talk about what drives him to provide insight and education to fellow pool pros and why he believes that business ownership is the key to making a serious living out of a career in this industry.
Brandon then explains what led him to establish Pool Volution. He admits that the brand began simply as a way to “prove himself” to those who doubted his potential, but later, as his audience grew, his motivation changed to something more selfless.
“Thank God—something turned a new leaf in me. Something told me that I have value for people. Now it’s all about my followers. I love them to death. I care about them. I want to do the best that I can for them while I have the time available.”
Topics Discussed:
- 01:54 - An introduction to Brandon Reed
- 15:01 - Why Brandon left HVAC
- 22:01 - Becoming well-versed in business as a pool pro
- 30:15 - Staying on top of new equipment
- 32:04 - The evolution of Pool Volution
- 41:44 - Brandon’s goal for Pool Volution
- 50:41 - Brandon’s thoughts on Amazon Live
-
55:03 - The value of learning to love yourself
Sponsors:
-
Skimmer
- Primate Pool Tools
- Leslies
Connect with Guest:
* Instagram
- TikTok
- YouTube
- Tools on Amazon
-
Klein Tools
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
The pool industry is the most helpful industry you’ll ever come across.
- Thank God—something turned a new leaf in me. Something told me that I have value for people. Now it’s all about my followers. I love them to death. I care about them. I want to do the best that I can for them while I have the time available.
- Once you find love for yourself, the game changes. Your whole outlook on life changes.
- If you’re not for your followers, sooner or later, you will die out.
Episode Summary:
In this episode, we recap all the episodes that came out in 2021. We have had another amazing year on the Pool Chasers Podcast where we once again navigated pandemic-related challenges and reached over 300,000 downloads!
To our awesome guests, thank you for sharing your valuable time to record with us and sharing your knowledge with the industry. To our sponsors and Patreon supports, we thank you for supporting us, without your financial support, we could not produce the show. To all of our incredible listeners, thank you for joining us each and every episode, you are the reason we do this, and interacting with you is still our favorite part!
We wish you a Happy Holidays and a great 2022!
Sponsors:
- Skimmer
- Primate Pool Tools
- Leslies
- Lyon Financial
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
Today, we speak with Bob Spacy of the family-owned Superior Pool Solutions, which he has operated alongside his wife Sheri since 2014. Superior offers full-service, repairs, tile cleaning, and remodeling.
Bob discusses his inspiration behind his “Truck Talks” series on Instagram and how it blew up in ways he never expected, including getting him seen as a mentor to pool guys everywhere.
“It was my way of trying to communicate with other pool guys that *we’re all in this together*,” says Bob. “And it just kind of grew from there.” In fact, the series ultimately *tripled* business for the Spacy family.
Bob then goes into his foundation, Scary Christmas House, talking about how a fateful trip to Disneyland led to a creative endeavor that brought his blended family closer than ever before and grew into a philanthropic initiative that gained steam nationwide.
Topics Discussed:
- 01:16 - An introduction to Bob Spacy Jr.
- 02:25 - How “Truck Talk” series tripled his business
- 05:37 - Giving value as a business owner
- 07:05 - Why Bob began the Scary Christmas House
- 10:45 - Being featured on national television
- 12:41 - How the house turned into a foundation
- 15:11 - How Bob uses the money from the foundation
- 17:49 - Bob’s new goals for the foundation
-
20:32 - How to donate to the Scary Christmas Foundation
Sponsors:
-
Skimmer
Connect with Guest:
* Scary Christmas House Website
- Scary Christmas House Instagram
- Scary Christmas House Facebook
- Scary Christmas House TikTok
- Scary Christmas House Fox 10 Feature
- Superior Pool Solutions Website
- Superior Pool Solutions Instagram
-
Superior Pool Solutions Facebook
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
[With Truck Talks,] I wanted the other pool guys out there to relate to me and to know that, “You guys aren’t alone.” I’m dealing with the same things every day that you are.
- TikTok is a whole ‘nother beast that I haven’t even gotten into. I know some guys out there that are just slaying it on TikTok. If you use the media platform properly and you just stay humble with it and put your nose down and grind, it’s amazing what it will do for you.
Episode Summary:
In today’s edition of Business Tip of the Month, we’re joined by Jessica Janiszewski, Vice President of Human Resources at National Pool Partners.
In these unprecedented times, a phenomenon known as “The Great Resignation” has emerged. As a result, companies need to adapt their hiring and retention best practices to be able to stand above the noise amid today’s shaky economy.
In this conversation, we tackle an important subset of this issue: the most common HR mistakes.
She stresses the importance of minimizing subjectivity and putting more objectivity into hiring and firing decisions, adhering to wage and hour laws, doing your due diligence when classifying workers, getting clear on recordkeeping requirements, and knowing when it’s time to update your policies.
Topics Discussed:
- 02:15 - An introduction to Jessica Janiszewski
- 03:27 - #1: Hiring and firing talent based on gut feeling
- 08:16 - #2: Misunderstanding wage and hour laws.
- 14:41 - #3: Misclassifying employees and independent contractors
- 19:05 - #4: Common recordkeeping mishandlings
- 27:01 - #5: Policies outdated or not enforced
- 35:56 - Considerations around safety requirements
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- One of the first priorities is making sure that, when you’re hiring someone, you have some kind of job description that outlines what you expect for the position.
- You don’t want to be spending 80% of your time worrying about 20% of your employees. You want to spend most of your time worrying about 80% of your employees—who most likely are going to be trustworthy and not stealing time from you.
- If you’re not going to update [your policies], why have them? If you’re not going to follow the policies or enforce them, why have them?
Episode Summary:
Today, we speak with electrical automation and programming specialist Pat Burke. He is the owner of Poolin’ Around, LLC, which offers pool and spa mechanical services in the Phoenix Metro Area.
We kick off the conversation discussing Pat’s first love before he got into the world of pools: BMX racing and, funnily enough, pool riding (which actually became the inspiration behind the name of his future company, Poolin’ Around).
Pat started cleaning pools in Tucson at the age of 19 and kept at it for a number of years before boredom eventually nudged him into the technical side of the pool industry.
The rest of our conversation centers around Pat’s expertise in electrical automation and programming, particularly when it comes to repairing heaters. He goes into common heater-related issues and what he looks for in and around the pool when commissioned to install a heater for the first time.
Finally, Pat talks about best practices when pricing your services, his go-to resources for pool education, and his tips for organizing your tools and equipment as a technician.
Topics Discussed:
- 01:52 - How Pat got into BMX and pools
- 15:42 - Transitioning to servicing pools
- 18:29 - Pat’s life cleaning pools at 19
- 25:59 - Creating new income streams
- 28:41 - Moving on to gaining technical expertise
- 32:56 - How Pat’s education evolved over the years
- 37:09 - Troubleshooting a heater
- 39:25 - Pat’s recent noteworthy heater repair
- 42:11 - Common heater-related issues
- 50:22 - How to price your services for efficiency
- 52:17 - What to look for when installing a heater
- 57:35 - The best resources for pool education
- 1:03:35 - How to organize your tools and equipment
Sponsors:
- Skimmer
- Primate Pool Tools
- Leslie’s
Connect with Guest:
- Website
- Poolin Around Instagram
- Pat Burke Instagram
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Pool service is difficult right now, for sure. But it’s just the revenue stream. Once you’ve got the revenue stream going, your expenses are paid for, and you can then tackle the projects where you can make more money. But I think pool services in the valley in general are due for a double.
- Service is just the rapport. The work, whatever it may be, is where you make the profit.
Episode Summary:
Today, we sit down with Megan Kendrick to talk about the most exciting products featured at the recently held International Pool | Spa | Patio Expo™.
We kick things off by sharing our experience of finally seeing each other in person a few days back at the expo. We follow that up by running through the most recent acquisitions in the pool industry before jumping into our main topic in which we give our thoughts on the 2020-2021 new products.
Finally, Megan updates us on upcoming events in January 2022 and Pool Pro’s newest article, “Pump Up the Perks”.
Topics Discussed:
- 00:59 - Recap International Pool & Spa Show
- 03:32 - Recent acquisitions
- 05:00 - A caveat before getting into products
- 06:11 - A quick run-through of the products
- 07:05 - The Attendant by Poolside Tech
- 09:06 - Ariel by Pivot-Solar Breeze
- 09:25 - AquaLink® TCX™ by Jandy
- 10:47 - The HASA Liquid Feeder™
- 11:31 - The Hayward® XE Pumps
- 12:10 - AquaStar’s new cartridge filter
- 12:36 - The Raypak Avia heater
- 13:35 - The CamerEye and SwamCam
- 14:17 - Upcoming events in January
- 18:11 - Pool Pro’s article, “Pump Up the Perks”
Resources Mentioned:
Industry News
- Fluidra acquires Taylor Technologies
- Oldcastle APG acquires Pebble Tech
New Products
- Pentair ChemCheck
- ROLA-CHEM Dual ORP Controller
- The Attendant
- Pivot Solar Breeze Ariel
- Jandy Aqualink TCX
- Jandy TruGuard
- CamerEye
- SwamCam
- HASA Liquid Feeder
- Hayward XE Series Pumps
- AquaStar Pipeline Cartridge Filter
- Raypak Avia Heater
Trade Shows
- Desert Pool & Spa Show
- Southwest Pool & Spa Show
- NESPA Pool & Spa Show
Pool Pro Magazine Article Highlight
- Pump Up The Perks
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
Today, we speak with Walt McKinley, a generational trauma coach, motivational speaker, and author.
He is a retired Naval Intelligence Officer and former Fortune 500 Corporate Executive who made the pivot to become “a generational trauma coach focusing primarily on helping men learn how to break the generational cycle of abuse and fight to be the heroes of their own family.” Walt has spoken in front of large crowds on this topic now for over 25 years.
“Everything we do in life comes from our childhood: The good, the bad, and the indifferent. It all stems from the same place.”
There’s no better way to illustrate that statement than through Walt’s own journey to overcome generational trauma. It was a childhood that involved fourteen moves, extreme physical and emotional abuse, homelessness, and a suicide attempt in his teens. It all culminated with testifying in court against his father at 16.
Miraculously, Walt was able to turn his life around through the Grace of God and by finding it within him to forgive those who abused him throughout his formative years. He speaks on the moments that led to this dramatic transformation and why he was compelled to become a beacon of hope for other men who have gone through similar experiences.
Greg and Tyler also dive deep into their own challenges growing up as well as the ones they continually strive to overcome as grown men running a business and living with their own families.
Topics Discussed:
- 02:03 - An introduction to Walt McKinley
- 04:18 - How Walt overcame his own generational trauma
- 22:09 - Why Walt’s stepfather was physically abusive
- 23:27 - Hurt people, hurt people
- 32:36 - Why abuse is abuse, no matter the timeframe
- 37:08 - The importance of trusting and accepting another’s love
- 43:23 - Triggering yourself due to your sense of unworthiness
- 49:46 - How even “broken” people can help their loved ones
- 1:04:48 - Stop trying to run the world and just enjoy the journey
- 1:11:11 - What forgiveness looks like
- 1:19:22 - Embracing the gifts you’ve received from your trauma
- 1:22:38 - That last (lifelong) 25% of your journey
- 1:34:52 - Walt’s recent conversation with his mother
-
1:38:37 - Walt’s memoir “Monsters In My House”
Sponsors:
-
Skimmer
- Lyon Financial
-
Leslie’s
Connect with Guest:
-
Website
-
LinkedIn
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
I don’t even consider it bravery. It’s my calling. My calling is to share my story to help other people know they can overcome the pain and the trauma that they’ve been through and live an extremely abundant life. Not abundant monetarily, but abundant full of joy, great relationships, and everything else that comes with it.
- Sometimes, we don’t even know it’s childhood trauma that’s causing us to lash out or be angry or be frustrated. [...] It’s unresolved. You have to deal with that baggage you’re hanging onto and drop the pack in order to unlock an elevated version of yourself—a version of yourself you deserve, and that your immediate family—the people you love the most—deserve, too.
- Nobody sets out to hurt anybody. Some people are so angry and desperate and in despair, that they just don’t know how to control it. So, it wasn’t like they hated Walt McKinley. They hated themselves, and they took it out on me.
- Whether it’s five minutes or 15 years of abuse, is irrelevant. Abuse is abuse.
- Enjoy the small wins. Enjoy the journey. The destination isn’t really what you’re chasing. That’s not the fulfillment. The fulfillment is in the day-to-day.
- You don’t get choked up talking about yourself. You get choked up talking about helping somebody.
Episode Summary:
In today’s edition of Business Tip of the Month, we’re joined by Hal Denbar, President of Texas at National Pool Partners.
When is it time to fire a customer? Hal says that there are a number of reasons, the top three being issues related to payment, misaligned expectations, or the abusive treatment of his team members.
Ultimately, you have to be quick to fire bad customers for the sake of *employee morale*. “Cut out the cancer early,” says Hal. “Don’t let it fester. Don’t let it bring you down and make you lose your joy for doing what you’re doing, because *that* is contagious.”
Topics Discussed:
- 01:27 - Firing a customer for abusing your employees
- 06:14 - Firing a customer for misaligned expectations
- 10:05 - How to avoid setbacks or criticism personally
- 14:09 - The importance of setting expectations
- 17:14 - The value of having a CRM
- 20:14 - Getting the service agreement right
-
24:34 - Firing to maintain employee morale
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Instagram
Facebook - Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
One thing that’s very important when you fire a customer, is to be prepared for a bad review. [...] But once someone’s true colors have been revealed, we’re not doing business with that person.
- When it comes to responding to a bad review or firing a customer, it’s always best to give yourself 24 hours. Take some breaths, think about it, or talk to somebody else. Letting that cool-off time happen will make for a much better result in the end.
- The CRM is only as good as you are.
- When it comes to firing a customer, the overwhelming majority of the time, the reason it has to happen is for the morale of the employees.
Episode Summary:
Today, we speak with Lorne Sederoff of SearchKings, a lead generation company primarily in the paid Google space with a focus on home service businesses, including pool construction and service. Lorne discusses the Google Guarantee platform and how pool companies can take advantage of the program to hit the top of the search engine’s rankings.
“What Google is introducing into the pool industry,” says Lorne, “for both pool builders and pool cleaners is going to be a new top-of-page directory that is going to dramatically change the business.”
Google’s criteria for the “best” company of your specific industry in your local area is threefold: 1) How often you answer your phone; 2) Whether you have social proof that you do a good job via your Google My Business page, and 3) Your business needs to be licensed and insured, and the owner will require a background check.
With no mandatory long-term contracts, a dedicated account manager assigned to your business and a flat fee for their service that doesn’t increase as your company scales, SearchKings sets itself apart as a valuable partner for home service providers looking to get in early and on top of Google’s search rankings
If you would like to find out more about how SearchKings can help you grow your business, email them here: poolchasers@searchkings.com.
Topics Discussed:
- 01:02 - An introduction to Lorne & SearchKings
- 02:01 - A quick recap of our last conversation
- 05:48 - Google’s new pay-per-lead ad platform
- 12:16 - Toggling keywords on and off on different days
- 19:06 - How to efficiently prepare your company for the program
- 23:24 - The Google Guarantee user experience and getting good reviews
- 26:45 - Taking advantage of SearchKings' services
- 30:24 - What to do if you don’t have an “official” company address
- 35:44 - What sets SearchKings apart
- 41:43 - SearchKings strategy based on your company’s USP
-
45:54 - SearchKings’ in-house web development team
Sponsors:
-
Skimmer
- Primate Pool Tools
- Leslie’s
Connect with Guest:
* Website
-
Google Reviews
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
- The intel we have into who your customer is informs how we advertise.
- What Google is introducing into the pool industry for both pool builders and pool cleaners [with this pay-per-lead program] is going to be a new top-of-page directory that is going to dramatically change the business.
- [Google] is creating their own vetting system so that the audience or the homeowner can say, “I’m gonna use Google’s verified companies.” So to not be Google-verified means you’re going to get lost. You’re going to be invisible on the page because Google doesn’t trust you.
- Customers aren’t going to spend a lot of time potentially researching until they have some proof that you’re a cut above everyone else. So, Google is segmenting the industry to say, “Here are all the companies that meet our criteria,” and then you’ve got to hammer those reviews.
Episode Summary:
Today’s special episode is the November edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
After Megan’s quick update on how she has been successfully delegating and outsourcing tasks that leave her more time to devote to working on her business rather than in her business, we hop into pool-related news stories from around the world.
Megan then goes over recent industry news, including a number of recent M&As and emerging movers and shakers.
As in-person events and other activities start rolling back in, she discusses what to expect from the International Pool | Spa | Patio Expo™.
She also speaks on the 2021 International Awards of Excellence which has just announced its winners (link to the article below), as well as updates from Pool Pro and 30 Under 40.
Topics Discussed:
- 01:03 - Work on your business not in your business
- 04:23 - Tbilisi turns an old pool into an amphitheater
- 05:56 - TikTok pool star Miles Laflin (thep00lguy)
- 07:45 - Mötley Crüe’s Tommy Lee falls into his pool
- 08:32 - Volcano erupts and lava enters pool
- 09:01 - Swimply’s in the news again
- 10:26 - Roy’s Pools in Connecticut breaks their promise
- 11:37 - Lawsuit due to drowning incident in 2019
- 12:58 - Child dies from rare brain-eating disease
- 13:57 - Cody Pools purchases Platinum Pools
- 15:16 - American Pool purchases Blue Water Pools & Spas
- 17:12 - PHTA reveals the 2021 award winners
- 17:47 - New movers and shakers in the industry
- 18:27 - The IPSP runs from November 16-18
- 20:15 - Pool Pro local project
- 22:05 - 30 Under 40 updates
Resources Mentioned:
In the News
- Abandoned Pool Turned into Amphitheater
- Pool Cleaning Videos on TikTok
- Tommy Lee Falls Into Pool
- Lava Pours Into Swimming Pool
- Swimply in Toronto, Canada
- Roy’s Pools
- 70 Million Dollar Lawsuit
- Splash Pad Amoeba
Industry News
- Cody Pools acquires Houston pool company
- American Pool acquires Florida pool company
- National Pool Partners see continued expansion, success
- PHTA Revealed the 2021 International Awards of Excellence Winners
Movers and Shakers
- Sales division promotion at AquaStar
- FSPA Hired a New Executive Director
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
Today, we speak with Bryce Sirrine and Zach Singer of Beyond Pool Cleaning and Sun Pool and Patio. Recently, the two became brand ambassadors for Skimmer.
Having been business partners since their schoolboy days, Bryce and Zach share the path that led them to the swimming pool industry and developed their drive to become a “resource” for pool professionals and serve them in a way that larger distributors currently don’t.
The two also speak on what inspires them, as entrepreneurs, to continuously push against the boundaries and how they were able to fashion systems and processes and a company culture that has allowed them and their team to thrive in their current ventures.
Bryce and Zach go into their approach to setting expectations with their employees and why they believe that having them buy into their vision for the company and the customer experience is a fundamental part of their culture.
Finally, Bryce and Zach explain how they were given the opportunity to become brand ambassadors for Skimmer.
Topics Discussed:
- 00:54 - An introduction to Bryce and Zach
- 10:36 - Opening up a brick-and-mortar retail store
- 16:39 - How managing the stores has been so far
- 21:19 - AZ Pool Techs
- 22:37 - What drives Bryce and Zach’s entrepreneurial spirit
- 25:04 - PTG Uniforms
- 28:54 - Finding the right team members
- 43:25 - Bryce and Zach’s favorite part about running the business
-
47:17 - How they became brand ambassadors for Skimmer
Sponsors:
-
Pentair
- Primate Pool Tools
- Leslie’s
-
S.R. Smith
Connect with Guest:
-
Website
-
AZ Pool Techs
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Once you start a business and you see how easy it is to start and get things going, it becomes a little addictive. ~Bryce
- My favorite part about owning [a pool] business is being able to control both sides: what we choose to do and who we choose to do with it. ~Bryce
- It’s great to have the control to cut ties if you need to, knowing that the work is going to come back either way because you’re taking care of your people. ~Zach
Episode Summary:
In today’s edition of Business Tip of the Month, we’re joined by Eddie Skehan, Vice President of Operational Excellence for National Pool Partners.
Our discussion today is all about fleet management. In particular, he speaks on the advantages of GPS tracking, which include heat mapping, using gamification to promote good driver habits, performing preventive maintenance, recovering lost vehicles, and geo-tracking.
He encourages every business owner in the industry to make the investment into the latest GPS technology since “the fleet is probably the biggest expense that you have.” He adds that, ultimately, you will reap significant savings down the line.
Topics Discussed:
- 00:45 - A brief introduction to Eddie
- 01:41 - A primer on GPS tracking
- 03:05 - Driver habits
- 04:28 - Preventive maintenance
- 05:27 - Recovery
- 07:10 - Justifying prices on cutting-edge software
- 09:45 - Fleet management should be your top priority
- 11:25 - Geo-tracking
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- The fleet is probably the biggest expense that you have, and maintaining it is something I can’t stress enough.
- When we look at where [technology] was 20 years ago, it seemed like it took forever to get somewhere. And now, every day, whatever you have today is outdated tomorrow.
- With the rapid advancement of technology, we’ve seen a rapid decline in prices for these services.
- Fleet maintenance is a big thing, and incorporating that with GPS will really put you on top of it, and you’ll see significant savings the longer it goes on.
Episode Summary:
Today we speak with Mark Jones, Owner of the New Orleans-based Blue Street Pools. Mark has been immersed in the world of sales from a young age, but never imagined himself touching the pool industry until quite recently when he decided to look for better opportunities as a new father.
Not long after losing his job in Corporate America, Mark found his first account in a neighbor who asked him to clean his pool. One summer and another nine accounts later, Mark had completely replaced the income he made as an employee. He never looked back.
Mark entered the pool industry in 2017, marketing himself solely through flyers which he disseminated around his neighborhood. But his breakthrough would come in 2020 when he settled on TikTok to promote his business. Encouraged by a friend, he created an account on the social media platform. Six months later, Mark had gained 100,000 followers on TikTok. Today, he has over 2.1 million.
Listen in as Mark discusses how to build an online brand as a pool pro using TikTok. He explains the value of “giving out the game” and the importance of transparency and a love for the community you build.
Finally, Mark shares his five-year plan to take an already unbelievable career to the next level.
Topics Discussed:
- 01:34 - Mark's background
- 06:37 - Learning the ins-and-outs of cleaning pools
- 08:33 - How Mark started marketing his pool business
- 12:40 - Mark’s rapid business growth via TikTok
- 21:42 - Mark’s commitment to his work
- 29:25 - How Mark creates videos from beginning to end
- 39:55 - Answering the Thousands of comments he gets
- 42:25 - Dealing with trolls
- 50:15 - Advice for those who want to be successful on TikTok
- 55:03 - Why perfection doesn’t matter when posting content
- 1:02:07 - What’s next for Mark and Blue Street Pools?
Sponsors:
- Pentair
- S.R. Smith
- Lyon Financial
- Acid Magic
Connect with Guest:
- Website
- TikTok
Resources:
- CNBC Video
- Splice
- LumaFusion
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- It was a slow start [when I began cleaning pools], and I wanted it to be that way because I didn’t want to get too busy and, next thing I know, I don’t know what I’m doing and my company has a bad name.
- Where I started with the marketing was: Identify a certain area I want to service, pass out flyers to specific pools that I want to do, and go from there.
- My [TikTok] page has turned into a community of people who are really understanding how to take care of their pool. It’s just a whole mix of a whole bunch of people from all over the world trying to figure out the same thing, and that one thing is, “How do I keep my pool clear?” That’s all I care about.
- At the end of the day, what I’m creating, being in the pool industry, are memories for families.
- My content is not for people in the pool industry. My content is for the homeowners that want to take care of their pools.
- If you show people what you’re doing and tell them why you’re doing it so they can understand, that’s where people will start to gravitate to you—when you’re teaching someone something they don’t know about. That’s what TikTok is all about.
Episode Summary:
Today’s special episode is the October edition of our “News & Notes” series, in partnership with Pool Pro Magazine.
The news stories we cover include a new mobile app out of Austin, TX called “ATX Swims”, through which users can directly purchase tickets to the city’s swimming pools; an accident involving a falling tree branch at a resort in Honolulu; an initiative to teach primary school children in Marle, France how to swim using a mobile pool; and Scottsdale, AZ’s green pool and mosquito problem.
Megan then goes over recent industry news, including a number of recent M&As and emerging movers and shakers.
She also gives a shout-out to Patriot Pool & Spa, who once again was named the fastest-growing pool service company in the U.S. by Inc. 5000.
Tyler and Megan speak on upcoming events for pool pros, including those of AQUA Magazine, the Virtual World Aquatic Health Conference, and the International Pool | Spa | Patio Expo™.
Topics Discussed:
- 03:17 - Flowbird’s new app for Austin, TX, ATX Swims
- 04:19 - Seven people injured at Hilton Hawaiian Village
- 05:33 - A mobile pool to teach children how to swim
- 06:59 - A century-old pool is set to be remolded
- 08:02 - Green pools and mosquito problems in AZ
- 09:31 - Recent M&As in the swimming pool industry
- 11:08 - PHTA creates education cohesive pathways
- 12:45 - Patriot Pool & Spa Inc. of NPP on Inc. 5000 list
- 13:08 - AQUA Magazine's new trade show
- 14:27 - Tyler discusses PIE show visit
- 16:37 - Virtual WAHC and the International PSP Expo
- 18:00 - New movers and shakers in the industry
-
18:51 - Highlighting an article in Pool Pro Magazine
Resources Mentioned:
In the News
- Flowbird’s App for Austin, TX
- 7 Injured by Falling Tree Branch
- Learn to Swim Mobile Pool
- Century-Old Pool to be Demolished
-
Green Pools Causing Mosquito Problems
Industry News
-
Fluidra Acquires S.R. Smith
- Pentair Acquires Pleatco
- PHTA Education Pathways
- Patriot Pool and Spa Makes Inc. 5000
- AQUA Magazine Launches New Trade Show
- WAHC Conference Goes Virtual - December 7th-9th
-
IPSP in Dallas - Nov 13th-18th
Movers and Shakers
-
Ted Lawrence to Biolab/KIK as new VP of Sales Excellence
- Sabeena Hickman to NDPA Board
Pool Pro Magazine Article Highlight
* Sure Thing
Connect with Guest:
- Website
-
Twitter
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
- Patreon
Episode Summary:
Jim Conti is the Head of Sales at Sutro. The brainchild of founder Ravi Kurani, Sutro began with a focus on ORP technology before the company made the pivot to reagent-based testing with photometry, resulting in Sutro’s flagship product, the Sutro Smart Monitor.
Jim explains the limitations of ORP and what led the team at Sutro to home in on incorporating Reagent Cartridges by LaMotte into their current technology.
He compares the evolution of Sutro to that of the iPhone and that the future of the product will see the addition of even more features that add to convenience such as one-tap remote chlorine checks.
“We’re an absolute extension of smart home technology,” says Jim. He goes on to share the many exciting plans the company has to make Sutro an indispensable tool for pool service professionals of any size.
While he accepts that some service pros will always prefer old-school, analog systems over what’s cutting edge, he hopes that Sutro will change the game by looking at the product’s development as a “two-way street”, where customers have a say in how the technology will continue to evolve.
Topics Discussed:
- 00:55 - An introduction to Jim and Sutro
- 07:47 - Why reagents are a better choice over ORP
- 15:56 - How the Sutro Smart Monitor works
- 26:28 - The evolution of Sutro’s technology
- 35:18 - How to set up the Sutro Smart Monitor
- 37:58 - Why it’s important to embrace new technologies
- 46:26 - How to introduce Sutro to your routes
- 52:47 - What the future holds for Sutro
- 1:00:14 - How to get more information on Sutro
Sponsors:
- Sutro
- Pentair
- Primate Pool Tools
- Anderson Manufacturing
- S.R. Smith
Connect with Guest:
- Website
- YouTube Full Review
- YouTube Pool Pro Review
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- When you talk to most people, test strips are good, reagent-based testing is better, reagent-based with photometry is best—it takes out the human element and you don’t have to guess what colors you’re looking at.
- If you look at where we are today, we’re the iPhone 3. Now look where the iPhone 13 is with all the features they have added over time. That’s the evolution Sutro will follow.
- We want to partner with the service techs and the pool guys—not cannibalize their business. In fact, we’re trying to make them more profitable and try to make them more efficient. It’s a partnership. This gadget does not solve all.
- I don’t think everybody is going to adopt [new technologies] but the folks that will achieve the most success and profitability will embrace technology to be more efficient, more profitable, and to do more than less.
- We look at technology as a two-way street. What we’re showing you is not the Holy Grail. We’re not saying, “Hey, it’s over. Take it as it is.” We’re saying, “Here’s what we have, Mr. Service Guy. What do you think it should be, and what would you like it to be?”
Episode Summary:
In today’s edition of Business Tip of the Month, we’re joined by Justin Kuperberg, Chief Development Officer at NPP.
Our discussion centers on what we believe are the three things that owners should consider when thinking about the future of their business: legacy, net worth, and intangibles.
Listen in as Justin speaks on the common factors that sellers overlook when selling their business and the steps that immediately follow.
He also encourages sellers to put themselves in the shoes of their buyer, and in fact for sellers to make sure that they are nurturing a relationship with the buyer that results in both parties experiencing total confidence throughout the transaction.
Topics Discussed:
- 00:42 - A brief introduction to Justin
- 02:52 - Legacy and considerations around selling your business
- 06:00 - Net worth and getting clear on your balance sheet
- 08:13 - Building a business versus running a business
- 09:38 - Negotiating with your company’s potential buyer
- 10:59 - Intangibles and tying up loose ends following the sale
- 12:55 - Finding the right buyer
Connect with Guest:
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Every deal is different. There are owners that are concerned with the financial aspects of the deal. There are owners that are concerned with their employees. [...] Those are questions that an owner needs to think about, write down, and quiz potential buyers of their business to understand the exact ramifications of what will happen to what they’ve built.
- What you’re taking out of the business takes a degree of introspection to analyze.
- As a seller, before you engage in that conversation, you should be thinking about all the things that are important to you, whether it’s, “What will my children think?” or, “What will happen to the holiday party we do every year?” Those are all valid questions that I answer all day long because those are all unique aspects of every deal and important in their own right to the individual sellers.
- This is a relationship. As a seller of a company, you should be speaking to other people that have gone through the exact same mental exercise that you’re going through now and talk to those people about how their experience was. [...] If you can’t have access to those people, or if you can’t have those conversations, you should pause.
Episode Summary:
Today we do a deep dive into AquaStar Pool Products. Founded in 2000, AquaStar grew to become a vertically integrated company that offers a variety of products such as spa jets and fittings, skimmers, ozonators, chlorinators, cleaners, and—as we talk about at length in today’s episode—VGBA drains.
In this conversation, we sit down with AquaStar Pool Products COO Todd Pieri and Director of Science and Compliance Steve Barnes. Listen in as Todd and Steve illustrate the importance of referring back to the fundamentals through the lens of sports (leading Todd to tell the story of how he won a bet with Michael Jordan on the golf course).
Steve goes in-depth on the history and function of the main drain and what pool professionals must be ready to explain to owners with regard to staying safe around their pool’s main drain. Steve also shares how AquaStar built their state-of-the-art facility and explains how the main drains are tested as well as how they must meet NSF standards.
The two also discuss the story of AquaStar and how it grew to be the multifaceted company it is today. They speak on AquaStar’s meticulous attention to detail and push for cutting-edge design, particularly when it comes to their drains and drain covers.
Topics Discussed:
- 02:40 - An introduction to Steve
- 06:09 - Steve’s personal entrapment experience
- 17:35 - An introduction to Todd
- 21:43 - Athletics helped Todd appreciate business fundamentals
- 28:28 - Todd’s experience winning money from Michael Jordan
- 35:47 - The history of the main drain dating back to 1915
- 39:05 - Main drain safety
- 56:12 - The AquaStar origin story and vertical integration
- 1:04:15 - AquaStar’s state of the art hydraulic testing facility
- 1:15:27 - NSF certification
- 1:17:23 - What AquaStar looks at in a drain cover
- 1:26:55 - How the changes to the VGBA law affects the trade
-
1:29:38 - What the future looks like for AquaStar
Sponsors:
-
AquaStar
- Pentair
- Lyon Financial
- S.R. Smith
-
Acid Magic
Connect with Guest:
-
Website
-
YouTube
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Fundamentals are paramount in whatever you’re doing, whether it’s sports or business. I’ve learned early on that if you take care of the little things, they make a big difference. ~Todd
- Is it going to be a residential pool or a commercial waterpark with five thousand gallons a minute? Everything in between is a different answer, and the only way to know those answers is to test. We can’t guess. We’ve got to test. ~Steve
- Our whole goal is going to be efficiency and safety: efficiency for the homeowners, efficiency for the installers, and safety for both as well. ~Todd
- We are the science. We are looking at optimizing absolutely all aspects of anything where we’re moving water. The pool industry 20 years ago was the Model T: We were getting stuff around and we were square, boxy, and underpowered. [...] We want to go to that modern vehicle: energy-efficient, powerful, fun, sexy, and safe. ~Steve
Episode Summary:
Today’s special episode is the second in a new series we’re calling “News & Notes” in partnership with Pool Pro Magazine.
With the NFL season kicking off soon, start things off with an interesting pool story connected to Dallas Cowboys running back Ezekiel Elliott. We talk about a couple in Virginia Beach that turns out to be the tenth of a series of customers unsatisfied with the service of a particular swimming pool contractor. We also discuss another tragic piece concerning a semi-truck carrying pool chemicals crashing into a bank building in California. Finally, we give our thoughts on over ten stories of drownings that occurred in September.
Megan then goes over recent industry news, including the 2nd quarter earnings coming out for the major companies that are public and what that means for the industry as a whole. She also references a Reuters article covering why “the spot price per container on the China-U.S. East coast route- one of the world's busiest container lanes - has climbed over 550% from a year ago.”
Tyler and Megan also speak on the various regulatory changes in the industry, as well as exciting new events that pool professionals can look forward to in the coming months. Finally, Megan gives an announcement on the upcoming September-October issue of Pool Pro Magazine exclusively covering the commercial side of the industry.
Topics Discussed:
- 01:36 - An update on last episode’s news stories
- 03:04 - Recent notable pool-related news stories
- 06:45 - MCR Hotels begins charging for their amenities
- 08:42 - Public companies 2nd quarter earnings
- 12:12 - Freight has gone up 550% in the past year
- 14:09 - Industry standards and regulations changes
- 16:10 - The “Every Child a Swimmer” bill passed
- 17:14 - The PHTA’s new apprenticeship program
- 17:55 - IPSSA’s new affiliate membership
- 18:44 - Upcoming events for pool pros
- 20:05 - New movers and shakers in the industry
- 20:57 - Swimming in the 2020 Olympics
- 23:10 - Pool Pro Magazine’s September-October issue
Resources Mentioned:
In the News:
- Champlain Towers update
- Six Flags chemical leak update
- Modpools Dwell article
- MCR Hotels charging for amenities
- Ezekiel Elliot’s dog allegedly bites pool cleaner
- Couple wins $25,000 judgement
- Semi with chemicals crashes into bank
- DC Fire honors lifeguard
- Police Officer saves man
Pool Industry News:
- 2nd Quarter Earnings (POOLCORP, Hayward, Pentair, Latham, Fluidra, Leslie’s)
- Freight has gone up 550%
- Virginia Graeme Baker (VGB) Updates
- Department of Energy (DOE) Updates
- Every Child a Swimmer Bill passed in FL
- PHTA Apprentice Program
Upcoming Industry Events
- Pool Industry Expo (PIE)
- National Recreation and Park Association
- Casual Market
- World Aquatic Health Conference
- Athletic Business Show
Movers and Shakers
- Erin Brothers to Automatic Pool Covers
- Rowdy Gaines to PHTA
Sept/OCT Pool Pro Magazine Issue
- Commercial Pools Issue
Connect with Guest:
- Episode Webpage
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- [The drownings this month are] just a reminder to the pool pros that we have a responsibility to do our part in promoting water safety to our clients in any way we can. ~Tyler
- I do not know about the stock market. I am not an expert in studying these things. But I do think it’s interesting to look at the numbers because it does give you an idea of where the industry is at and what sales are looking like and how much we’re up as an industry. And right now, everybody is up. ~Megan
Episode Summary:
Chad Christensen is the Group Vice President of Wholesale at Leslie’s. Today known as “The World’s Largest Retailer of Swimming Pool Supplies”, Leslie’s had a humble start when it was founded 54 years ago in March 1963 as a small pool supply operation working out of a backyard shed in North Hollywood, California.
Leslie’s pool professional customers have always had access to their 925 store locations and over 17 commercial locations; but now, they will be able to enjoy the convenience of being able to shop for all their needs through the brand new Leslie’s Pro website at www.lesliespro.com.
Chad explains why Leslie’s decided to launch the website, taking into account rapid changes in consumer behavior in the last 18 months.
For pool trade professionals specifically, this new online platform by Leslie’s offers the ability to source and view inventory across their entire store network and the ability to view both wholesale and retail pricing with ease.
Overall, convenience and a personalized shopping experience is Leslie’s ultimate goal with the launch of the Leslie’s Pro website.
Topics Discussed:
- 01:12 - Catching up with Chad
- 02:55 - Why Leslie’s launched their new Pro website
- 04:00 - Designed specifically for pool professionals
- 05:14 - How consumer mindset has changed
- 08:47 - Convenience before & after hours
- 10:08 - The design and functionality of the website
- 13:12 - Share your feedback on the website
- 18:38 - How it adapts to the pool pro schedules
- 23:17 - The top three features of the website
- 24:39 - How to sign up for Leslie’s Pro website
- 27:41 - Different options to receive the ordered product
- 33:40 - What Leslie’s does to manage inventory
- 39:12 - Using a credit account to purchase products
-
39:35- New enhancements to the Pro Partner Program
Sponsors:
-
Leslie’s
- Pentair
- S.R. Smith
-
Acid Magic
Connect with Guest:
-
Website
- Pro Website
-
YouTube
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Leslie’s, as a company, has wanted to be at the forefront for all of our customers to have the platforms and the ability for them to shop the way they want to shop and in the way they feel most comfortable.
- The ultimate goal [for the new Leslie’s Pro website] is to provide the opportunity for pool trade professionals the avenue and the platform to shop the way they want to shop.
- You look at what Leslie’s has done in the last year-and-a-half: We’ve completely converted our business to be an omni-business, because you have the functionality of being able to buy online and pick up in store and see real-time inventory in that area.
Episode Summary:
Today’s special episode is the third in a new series we’re calling “Business Tip of the Month” in partnership with National Pool Partners.
Listen in as Chad offers his thoughts on nurturing a growth mindset as a pool professional. He explains why it is important to constantly be working at refining your customer base and why market saturation gives you an edge over your competition.
Your brand message ultimately consists of your core competencies. Chad encourages business owners to embrace their particular niche in the industry and to be unafraid of refining or tweaking their brand in response to market changes.
Finally, Chad explains why it pays to always be hiring and how hiring helps you keep a pulse on the market.
Topics Discussed:
- 00:44 - Introduction to Chad Nikkel & Aquaman Pools
- 01:46 - Why it's important to always be looking for new clients?
- 03:55 - Refining your brand on a regular basis
- 06:26 - How Chad relays brand changes to his team
-
07:30 - Why should you always be hiring?
Connect with Guest:
-
Website
-
LinkedIn
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
You should constantly be working at refining your customer base.
- Market saturation gives you an edge over your competition.
- Successful business owners are those that are not afraid to tweak their brand slightly and get better at their core competencies.
- Today’s clients are not the same as they were four months ago. They’re definitely not the same as they were two years ago.
Episode Summary:
Mike Farley founded Farley Pool Designs in 2013 and exclusively serves the Dallas–Fort Worth metroplex in partnership with construction team Claffey Pools. As a designer, Mike has produced over 300 YouTube videos where he offers information on the design and construction process of one-of-a-kind swimming pool and outdoor living projects.
He is the co-founder of the Million Dollar Pool Design Challenge with Reid Schindler. This yearly project stages the ultimate design challenge which is open to anyone and provides fellow pool designers the opportunity to learn from each other’s experiences and an up-close-and-personal look at different solutions to the same design challenge.
Mike has written over 100 articles with Watershapes to help provide educational resources for those in the pool industry and for over 20 years has been one of the most popular instructors at International and Regional Pool shows on design.
Listen in as Mike shares how he made the transition from landscape architecture to pool and outdoor living design, his unique approach to designing pools and where his best ideas come from, and why he developed the Million Dollar Pool Challenge.
Topics Discussed:
- 01:33 - An introduction to Mike Farley
- 18:42 - Mike on his mentors growing up
- 25:28 - Taking inspiration from nature
- 31:35 - How Mike approaches his designs
- 41:10 - Mike’s process for designing a pool
- 47:12 - Projects clients often underestimate costs on
- 53:14 - How Mike stays inspired
- 1:05:51 - Working with others who excel at your weakness
-
1:12:38 - Developing the Million Dollar Pool Challenge
Sponsors:
-
Pentair
- Lyon Financial
-
Ledge Lounger
Connect with Guest:
-
Episode Webpage
- Website
- Million Dollar Pool Challenge
- YouTube
-
Houzz
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Anybody can fake it for a week. Some people can fake it for two. But in three weeks, you’re going to have to deal with yourself.
- It’s not the shape of the pool that creates the environment—it’s the setting.
- One of the cool things about what I do is I don’t have a style. [...] My philosophy is: I take the architectural style of the home, I take the yard, I take what the clients want—I create from there.
- The best experience is somebody else’s; not yours.
- There are certain things that you’re good at. There are other things that you’re not good at. Find what you’re not good at, hire someone to do that work, and you can be more productive. Quite honestly, they might love what you hate. It makes a better all-around team.
Episode Summary:
Today’s special episode is the first in a new series we’re calling “News & Notes” in partnership with Pool Pro Magazine.
We kick things off by sharing our thoughts on some notable pool-related stories—from the recent success of the company known as the “AirBnB” for pools to Will Smith trying out the world’s deepest swimming pool in Dubai, to an arrest made in Florida of a woman who snuck into a retiree’s yard to swim naked in their pool.
Megan then goes over recent industry news, including a rising trend of pool companies going public as well as acquisitions being made in the industry, the long-awaited apprenticeship program that is finally being launched by the PSATC, BioLab rebuilding their facility, and movers and shakers in the industry.
Finally, we highlight two of our favorite Pool Pro articles from the latest issue.
Topics Discussed:
- 01:03 - Intro to Megan and Pool Pro Magazine
- 01:50 - Recent notable pool-related news stories
- 07:05 - Pool companies going public
- 10:08 - Acquisitions are on the rise
- 13:05 - PSATC’s new apprenticeship program
- 16:58 - BioLab rebuilds its facility
- 18:04 - Pool Industry movers and shakers
- 19:32 - The issue of plastic, leaky bottles
-
22:54 - Using different chemicals such as CalHypo
Resources Mentioned:
In the News:
- Champlain Towers Collapse
- Deep Dive Dubai
- Swimply (Airbnb For Pools)
- Six Flags Chemical Leak
- California Car in Pool
- Colorado Car in Pool
- Baby Deer Saved
-
Skinny Dipping Florida Woman
Pool Industry News:
-
Companies Going Public (Leslie’s, Hayward, Latham)
- Acquisitions (POOLCORP, NPP, Fluidra/CMP)
- California Apprenticeship Program (Article, Website)
- BioLab Rebuilding
- Jeff Gray to Water Tech
- Jamie Novak to AquaStar
-
Wendy Parker to Pool Troopers
Pool Pro Magazine Article Highlights:
- Packaging Perils
- Beyond Trichlor
Connect with Guest:
- Episode Webpage
- Website
-
Twitter
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
-
Everybody in the pool industry knows that things are going really well right now. It’s booming. There are a lot of challenges, but there’s a lot of money coming into the pool industry.
- Make sure that you and your employees are prepared from a safety perspective and are ready to do what you need to do to stay employed and keep your pools cleaned.
Episode Summary:
Today we do a deep dive into the recently established National Pool Partners. Officially launched in January 2021, the multi-regional pool service company has changed the game by partnering with local businesses to provide them the scale and resources of a national enterprise to better serve their customers, teammates, and partners.
In this conversation, we sit down with National Pool Partner CEO Augusto Titarelli, VP of Operational Excellence Eddie Skehan, and President of Texas Hal Denbar. All three of our guests are founding partners of the company.
Even with over 10,000 accounts under its belt already, NPP strives to maintain a kind of relationship with its partners typically only formed between local businesses and local customers. It does just this through its heavy involvement with the business of local brands and doing everything it can to nurture direct relationships with customers, elevate the standard of living of its employees, and support the front line.
Listen in as Augusto, Eddie, and Hal explain how their paths crossed—leading to the groundbreaking consolidation of pool companies in the form of NPP—and where they plan to take the brand from here on out.
Topics Discussed:
- 01:05 - Augusto's intro and NPP’s origin story
- 06:56 - Eddie’s partnership with NPP
- 12:47 - NPP’s approach to acquiring local companies
- 14:18 - Systemic process for listening to employees
- 18:05 - Bringing Patriot Pools into the NPP fold
- 26:13 - Why pool companies have never consolidated before
- 35:58 - NPP is creating opportunities that have never existed
- 38:43 - What changes Hal and Eddie are most excited about
- 41:55 - Freedom for leadership to do what they're passionate about
- 50:02 - The importance of supporting the front line (technicians)
- 58:46 - Catering to strengths and providing growth opportunities
- 1:05:30 - NPP’s overall vision for the industry
- 1:11:37 - Why aggregating companies unlocks new opportunities
-
1:18:12 - Where NPP is now and where they plan to go in the future
Sponsors:
-
NPP
- Pentair
- CCH
- Primate Pool Tools
-
PoolRx
Connect with Guest:
-
Episode Webpage
- Website
-
LinkedIn
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
There’s a huge responsibility when you become a very large organization. We do $1.7 billion dollars of service in one single company. You can have that level of respect by building local brands. ~Augusto
- You have to exist to support the front line. That’s your only mission. If you’re not there to help your tech do their work well and know everything he or she needs to know to do that work well, you have no reason to be there. ~Augusto
- The only reason I partnered with NPP is because we were aligned on the value for the employees, the customers, and the company. It has to be all three. If you don’t have those three, together, it’s not going to work. ~Eddie
- I like swimming pools. I might say I love swimming pools. But I’m not in the swimming pool industry because of swimming pools. What I’ve always found enjoyment in is creating jobs and opportunities for as many people as possible. That’s what gets me up in the morning. ~Hal
- Passion is going to drive this industry; but, when passion is subject to the bureaucracy of having to get things done right, passion kind of gets smothered. ~Augusto
- Whenever we improve any core area of a company such as leadership, that has trickle-down effects that affect everybody else. ~Eddie
- It’s not about how you’re going to fix something that’s broken; it’s how you’re going to make it better. ~Augusto
Episode Summary:
In today’s edition of Business Tip of the Month, we’re joined by second-generation swimming pool company owner Bryan Banta of B & B Pools.
With labor and many products in short supply and skyrocketing prices, it’s more important than ever to know your costs, including on a per-client or even a per-visit basis.
Listen in as Bryan gives his take on tracking and optimizing chemical usage. He explains the importance of having a system and focusing on margins if you want your business to thrive.
Bryan speaks on identifying problem pools and knowing which customers you need to fire. He then addresses the shortages and how the industry has adapted to newfound challenges and limitations.
Finally, Bryan touches on how to not let all of these rising costs run you out of business.
Topics Discussed:
- 00:48 - A brief introduction to Bryan and B&B Pools
- 03:16 - Why is it so important to know your costs?
- 05:48 - Setting up your system to gain more freedom
- 08:30 - Why is it so important to track chemical usage?
- 13:07 - Why do you need to identify problem pools?
- 18:20 - How pool professionals have adapted to the shortages
-
23:14 - How to not let costs run you out of business
Connect with Guest:
-
Episode Webpage
- Website
-
LinkedIn
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
- [Knowing your costs] has never been more important than it is right now. For years and years, we’ve enjoyed consistency and plenty of availability of the chemicals we use. We took a lot of that for granted. Now we’re having to really struggle with that around the country.
- Great businesses fail not because of the business or the owner, but because of low margins.
- Being able to identify those problem pools is equivalent to a price increase if you can get rid of them.
- It’s an extremely challenging time in our industry. I personally think, five years from now, we’re going to look back on this and it’s going to be the best thing that’s ever happened to our industry because a lot of companies are raising prices and those prices won’t come back down
Episode Summary:
Today, we sit down with Pentair’s Aftermarket Program Manager James Roberts, Program Manager of Energy Initiatives Jeff Farlow, and Associate Product Manager for Pool Pumps Kevin Harms.
Vital to the pool industry is the Department of Energy, which among other things promotes the raising of energy efficiency standards in every sector throughout the country. Pools are identified as the second-largest energy users in homes out of what Jeff calls the “big three”: air conditioning, pool pumps, and hot water heating.
Listen in as Jeff, James, and Kevin discuss the DOE’s new Dedicated Purpose Pool Pump (DPPP) regulations which go into effect on July 19, 2021, and what pool companies need to know as these regulations are rolled out, including sales tactics for communicating to homeowners the need and benefits of switching over to variable speed pumps.
Topics Discussed:
- 00:47 - Jeff Farlow, James Roberts, and Kevin Harms Intro
- 05:06 - Why the DOE is vital to the pool industry
- 09:13 - DOE’s new Dedicated Purpose Pool Pump (DPPP) laws
- 12:01 - How pool professionals can explain these laws
- 22:10 - Variable speed sales tactics and tools
- 31:55 - Suggestions to homeowners who aren’t willing to upgrade
- 39:53 - Converting backyard opportunities into cash
- 50:47 - Setting up variable speed pumps for maximum success
- 54:58 - Converting data to sales
- 58:26 - Training offered by Pentair on the DPPP regulations
Sponsors:
- Pentair
- Leslie’s
- Primate Pool Tools
- Anderson Manufacturing
- Skimmer
Connect with Guest:
- Episode Webpage
- DOE Website
- Website
- YouTube
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Energy efficiency is one of the most cost-effective ways to improve the climate impact that we, as humans, are having. ~Jeff
- The pool professional is the number one influencer on the consumer as to whether they purchase pool equipment. ~James
- A variable speed pool pump can do everything that a single speed pool pump can do at least as good as, if not better. So, you’re not sacrificing anything, you’re getting everything you need to do with your pool, and you’re just minimizing the waste. Regardless of where you sit on that spectrum, it’s all about using what you need without waste. To me, that’s what energy efficiency is best defined as. ~Jeff
- If you take a variable speed pump and run it fast enough for a couple of hours close to full speed, then run it at a minimum for the rest of the day, it keeps the water moving all day and keeps the filtration going. ~Kevin
Episode Summary:
Today, we sit down with Scott Frost, who has served as Senior Vice President of Sales for North America at Fluidra for almost three decades.
Since its founding in 1969, Fluidra has grown into a well-respected multinational group in the pool and wellness industry, operating in more than 45 countries through its subsidiaries with a team of over 6000 employees. Fluidra’s portfolio includes a number of prestigious brands such as Jandy®, AstralPool®, Polaris®, Cepex®, Zodiac®, CTX Professional®, and Gre®.
Scott says that, after over 28 years, nothing compares to this particular crisis. He speaks on how the pool industry has been impacted by the pandemic since the beginning of 2020 and what opportunities emerged in the new normal among the radical changes that the industry has undergone as a whole.
However, Scott also notes that there are more positives than negatives in the long run and that one of the most important ways for companies to thrive is for them to have open, honest communication with their customers as everybody continues to navigate these uncertain times.
Topics Discussed:
- 01:05 - An introduction to Scott Frost
- 05:32 - The past year was both “an exciting and challenging time”
- 11:05 - Tackling challenges and rethinking just-in-time systems
- 16:03 - How the pandemic has influenced Fluidra’s decisions
- 18:33 - Why no other crisis compares to this one
- 19:45 - The pandemic’s positive effects on the industry
- 25:44 - The pandemic’s negative effects on the industry
- 28:15 - Texas freeze effects
- 33:25 - Suez Canal, trucking, and freight effects
- 35:47 - How manufacturers are alleviating supply chain issues
- 40:11 - How to help customers navigate these tricky times
- 48:34 - How dealers can adjust consumer expectations
-
52:06 - How Scott sees the industry recovering
Sponsors:
-
Fluidra
- Pool Pro Mag
Connect with Guest:
* Episode Webpage
- Website
-
YouTube
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
“Just-in-time” only works if you have historical basis to understand what the future will bring, and there is now such a lack of understanding of what the future holds.
- A positive from the pandemic is that I’m now spending a lot more time talking about the convenience and the fun of owning a pool. It’s put us on the radar.
- We’re in the backyard entertainment business.
- The easy thing is to react to what the consumer wants. “I need my pump fixed,” or “I need my pool cleaned.” That’s reacting. Being proactive and looking at your business with a proactive approach is a good practice.
Click Here to Enter the S.R. Smith R-Series Lounger Giveaway
Episode Summary:
Today, we speak with Brett Fritts, COO at S.R. Smith, a manufacturer of pool deck equipment based in Canby, OR. Founded in 1932, S.R. Smith evolved from a small diving board company into a trusted supplier of swimming pool products for customers around the world. Today, they are the category leader in diving boards, rails, slides, and lifts.
S.R. Smith focuses on the life cycle of a pool. When customers have young kids, they want a certain set of things in and around the pool, as the kids get older there will be a different set of things, when the kids move out, they probably want a different kind of vibe or approach to the pool, and as they get older, they will need help accessing that pool. S.R. Smith can help your clients Pool Better during every stage of life.
Listen in as Brett shares the evolution of the diving board, how S.R. Smith came to develop its line beyond the diving board such as slides, rails, lifts, lighting, and in-pool furniture, and how pool professionals can grow their revenue by offering these products to their clients.
**Topics Discussed:**
- 01:45 - An introduction to Brett Fritts
- 06:21 - S.R. Smith History
- 09:56 - How the diving board has evolved since 1932
- 16:09 - Why the company began building slides
- 25:17 - Replacing a diving board
- 28:11 - Installing a slide
- 36:23 - Developing S.R. Smith’s line of pool lifts
- 39:52 - What goes into building the lifts
- 42:09 - Why S.R. Smith got into the lighting business
- 45:43 - Mod-Lite
- 54:26 - Launching a line of in-pool furniture in 2018
- 57:50 - S.R. Smith’s key acquisitions in the last few years
- 1:03:45 - Involvement in the competitive swimming space
-
1:06:06 - Keeping the customer at the center of development
Sponsors:
-
S.R. Smith
- Fluidra
- Leslie’s
- Lyon Financial
-
CCH
Connect with Guest:
-
Episode Webpage
- Website
-
YouTube
Resources Mentioned
- S.R. Smith History Video
- How Diving Boards are Made Video
- Slide Away
- Diving Board Epoxy Kit
- Fiber Optic Lighting
- Mod-Lite
- Swim Wall Video
- Trade Central
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
If the jig’s in good shape and it’s placed properly, you can slap a new [diving] board and standing base and it’s not a big deal. It’s literally 60 to 90 minutes of labor.
- If you think about S.R. Smith’s portfolio, most of our stuff is optional. You don’t need a diving board on a pool. You may or may not need a ladder or a rail. What we wanted to do was find something that had a higher attachment rate, and lighting literally goes on every pool.
- We try to keep the customer involved along the way. If we don’t, quite frankly, if we birth something it’s probably stillborn because we haven’t had enough customer touches along the way to make sure what we’re doing is going to solve a purpose and add value.
Episode Summary:
Today’s special episode is the first in a new series we’re calling “Business Tip of the Month” in partnership with National Pool Partners.
As we enter the second half of 2021 and the country begins to open up again, pool professionals are going to have many new opportunities to increase their prices. Hal Denbar of National Pool Partners sits down with us to discuss exactly what these opportunities are and how to take advantage of them.
Listen in as Hal explains why higher prices are actually expected by consumers at this very moment and why we probably only have a few months to capitalize on this trend. He also shares his tips on crafting a great email to send to your customers informing them of your price increases.
Topics Discussed:
- 01:27 - Striking while the iron is hot
- 04:25 - How to write great emails to announce higher pricing
- 06:40 - How much higher you should charge
- 09:35 - Weed out the customers who aren’t willing to comply
- 12:40 - Hal on his current work with National Pool Partners
- 13:47 - Why premium prices are important long term
Connect with Guest:
- Episode Webpage
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- As far as striking while the iron is hot, one thing that is key is, all of our consumers are expecting things to get more expensive right now. So, we have this really rare and unusual window where we can raise prices and we’re not going to get the kickback we may normally expect from our customers because they’re seeing rising prices in every other thing they’re buying.
- The more eyeballs you can have looking at the message, the more likely you can craft a tighter message to the customer. But, also, more than anything, it’s going to ease your anxiety as a business owner if you’re getting those stamps of approval before you hit send and blast all your customers asking them for more money.
- The price increase you make today could add tens or hundreds of thousands or millions in difference to your long-term valuation depending on the size of your business.
Episode Summary:
Since its founding in 1969, Fluidra has grown into a well-respected multinational group in the pool and wellness industry, operating in more than 45 countries through its subsidiaries with a team of over 6000 employees. Fluidra’s portfolio includes a number of prestigious brands such as Jandy®, AstralPool®, Polaris®, Cepex®, Zodiac®, CTX Professional®, and Gre®.
Joining us today are Fluidra’s North America’s Vice President of Marketing Brad Parker, and Director of Trade Marketing & Sales Ops Donny Cislo. After a brief introduction to Donny and his professional journey, we talk about the overall response to Fluidra’s rollout of Jandy® quitting the internet (a topic which we discussed at length with Brad back in Episode 31) as well as the merger between Fluidra and Zodiac.
The rest of our conversation with Brad and Donny revolves around what all goes into being a manufacturer, such as product development, quality processes, and improving existing products. We also discuss why a manufacturer should strive to become a good partner to its dealers, as well as how they can stay accountable as the first mover in the supply chain.
Lastly, we touch on communication as being key when looking to retain consumers, especially as demand begins to go up and how the manufacturers alongside pool companies have a responsibility to create products and experiences that will allow customers to capture those poolside memories that last a lifetime.
Topics Discussed:
- 01:13 - An introduction to Donny Cislo
- 08:18 - What Brad Parker has been up to
- 11:20 - The Response to Jandy quitting the internet
- 12:50 - What qualifies as a violation of the policy
- 14:31 - Breakdown of the Fluidra and Zodiac Merger
- 19:45 - Using market research to develop new products
- 26:30 - Fluidra’s approach to product development
- 30:03 - Fluidra’s robust quality process
- 31:52 - How Fluidra improves upon an existing product
- 36:22 - Why systems and processes are so important
- 43:17 - Distinguishing “manufacturer”, “distributor”, and “dealer”
- 54:20 - Fluidra's focus on forming partnerships with dealers
- 59:48 - Providing growth with trackable leads
- 1:05:35 - Communication between Fluidra's different locations
- 1:12:04 - Illustrating the evolution of the pool industry to consumers
- 1:22:45 - Communication with dealers amid the pandemic
-
1:26:40 - What’s next for Fluidra?
Sponsors:
-
Fluidra
- Leslie’s
- Primate Pool Tools
- Lyon Financial
-
CCH
Connect with Guest:
-
Website
-
YouTube
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
How can we make our dealers win in the marketplace? When they do, we win, too. ~Donny
- We don’t win if our customers don’t win. ~Brad
- We are supporting our dealers’ vision of what the industry could be. It’s about hearing what they need; hearing their pain points. ~Donny
- It’s tough to operate on an ad hoc basis where everything is a judgment call, during the moment. You have to develop teams and processes to help automate the decision-making. ~Brad
- To be doing our job right—whether it’s just from the perspective of peer responsiveness, or future product development, or just general brand engagement on a base marketing level—we need to be actively listening to all those points of feedback. ~Donny
- We want to make sure that our number one conversion tool is the way in which we support our dealers—through transparency, through supporting them, and through having a very high-quality sales team. ~Donny
Episode Summary:
Skimmer is pool service software for business owners that replaces the traditional paper-based system. It allows pool service professionals to track their customers and email personalized service reports; customize and optimize their routes; track repairs, service calls, and filter cleanings; keep a shopping list for parts, and create invoices.
We sit down with Skimmer CEO Jack Nelson and Head of Marketing and Business Development Kevin Embree. We previously had Jack on the podcast in Episode 138 alongside Skimmer’s Managing Consultant Ryan Hash. In this conversation, Jack and Kevin reflect on their journeys in the pool industry, how they came to be involved with Skimmer, and what’s on the roadmap for the company.
Listen in as Jack and Kevin share how they entered the world of pools and why they dedicated themselves to developing the technology offered by Skimmer. They go deep into what makes effective software for the pool professional and their owner-centered approach to deciding which features need to be added or further optimized. We also take a deep dive into tagging, mass emails, and the new billing/payments features.
Topics Discussed:
- 01:22 - An introduction to Jack Nelson
- 11:41 - An introduction to Kevin Embree
- 22:10 - How Jack and Kevin met
- 27:49 - The most popular features of Skimmer
- 31:21 - How to know the software is working for you
- 32:24 - Expectation of professionalism
- 35:20 - Skimmer dashboard possibilities
- 37:30 - Focusing on being an owner, not just an operator
- 50:03 - Skimmer’s new tagging and mass emails
- 58:43 - Skimmer’s focus on simplicity
- 1:09:41 - Developing the new billing/payments feature
- 1:14:17 - Customizing invoices
- 1:19:43 - What’s on the roadmap for Skimmer?
- 1:30:21 - How to reach Skimmer and discount
Sponsors:
- Skimmer
- Leslie’s
- Pool RX
- CCH
Connect with Guest:
- Episode Webpage
- Website
- Training Videos
Connect with Pool Chasers
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- What I found was, there’s not a lot of focus [by the pool professional] on the app. The focus is on their job and that’s what you want. Every time you have a software, you don’t want the person to have to focus on the software. You want them to focus on what they’re trying to accomplish with the software. ~Kevin
- The expectations that pool owners have are evolving rapidly to where there’s an expectation of professionalism that probably didn’t exist five years ago. ~Jack
- The key to Skimmer is keeping it simple. It needs to be reliable. It needs to be secure. It needs to be fast. It needs to be simple. ~Kevin
- It’s not just about the software. It’s about elevating the industry and the people in the industry to accomplish whatever they believe they want to accomplish. And the simpler we make our software and the more features that we add to it without them having to take a class to learn how to use it, the better. ~Kevin
- Get 50% off of your first 2 months by going to getskimmer.com/poolchasers. ~Jack
Episode Summary:
Today, we speak with Alan Wing, Commercial Regional Manager for the Western U.S. at Sigura Water. He handles both Pulsar and CCH® which are both cal-hypo sanitizing systems for pools. He has been in the pool industry for over 30 years, having started his career cleaning pools in Seattle before becoming a sales rep for a pool store, where he steadily built his knowledge on pools.
Listen in as Alan offers a primer on cal-hypo, tri-chlor, and liquid chlorine. He explains the advantages of cal-hypo and best practices for applying both tabs and granular to a pool. Finally, he speaks on CCH’s® cal-hypo slow dissolving tabs and its chemical feeder, the CCH® Endurance system.
Topics Discussed:
- 00:47 - An introduction to Alan Wing
- 02:58 - Intro to cal-hypo and making the transition from tri-chlor
- 05:23 - Why liquid chlorine or tri-chlor are so commonly used
- 06:52 - Free available chlorine and why is it so important?
- 08:31 - The differences in a pool with and without cal-hypo
- 10:21 - Advantages of switching to cal-hypo
- 15:12 - How technicians should apply cal-hypo to pools
- 16:30 - Slow-dissolving tabs and chemical feeders offered by CCH®
- 20:53 - Installing CCH’s® chemical feeder
- 24:01 - Informing customers when switching over to cal-hypo tabs
- 28:10 - Adjustments of dosing or frequency when switching over
- 29:08 - Recommendations for shocking pools
- 30:55 - How to store cal-hypo
Sponsors:
- CCH®
- Leslie’s
- Primate Pool Tools
- Acid Magic
Connect with Guest:
- Episode Webpage
- CCH® Website
- Sigura Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- Free available chlorine is hypochlorous acid. That is what is in the water available to kill.
- The biggest difference that you’ll notice [when swimming in a pool without cal hypo] is the look to the water—the clarity. [...] So, when you look at a tri-chlor pool next to a cal hypo pool side-by-side, even though that tri-chlor pool looks good, as soon as you look at the cal hypo pool, you’re like, “Wow!” You get much more of that Caribbean water look.
Episode Summary:
Today, we speak with Natalie Doyle, Finance Manager at Presidential Pools, Spas & Patio; as well as Sarah Bess, Marketing Director at Lyon Financial.
Presidential Pools is known as the #1 Pool Builder in Arizona and one of the largest pool builders in the country. They are partnered with Lyon Financial, which since 1979 has been specializing in financing solutions for swimming pools and home improvement projects.
Listen in as Natalie and Sarah explain the details of pool financing and how Presidential works with Lyon to guide prospective pool owners from the application process to the construction of their pools.
They also talk about how the COVID19 pandemic has impacted the finance space with regards to swimming pools and how their companies have adapted to a myriad of industry changes since the beginning of 2020.
Topics Discussed:
- 01:05 - An introduction to Natalie Doyle and Sarah Bess
- 04:09 - Benefits of financing a pool
- 06:48 - Why Presidential does not prequalify customers
- 08:59 - How the finance space has changed during the pandemic
- 11:03 - Changes Presidential has seen since the pandemic started
- 14:55 - Presidential and Lyon's process for financing a pool
- 21:10 - Dealing with customer disputes
- 25:01 - How Presidential decides whether a loan is a right option
- 27:41 - Lyon’s process once an application comes in
- 32:59 - What happens once a customer’s application is approved
- 40:12 - Planning the budget and preparing for hard digs
- 45:38 - When the customer needs to make the first payment
- 48:47 - Advice for companies that are not as familiar with loans
- 50:12 - How Lyon funds furniture alongside the pool
-
53:37 - Lyon’s options in 2021
Sponsors:
-
Lyon Financial
- Leslie’s
- Ledge Lounger
-
Microplasma Ozone
Connect with Guest:
Lyon Financial:
* Website
-
Pinterest
Presidential Pools:
-
Website
-
YouTube
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
- When the pandemic started [...] we were hit with all those negative changes so we couldn’t help as many people. Fast-forward to the end of 2020, it appears that the demand for outdoor living is here to stay for at least the next several years. Lenders realized that they missed the boat on quite a bit of business by being too tight. Now, starting in 2021, we start off with longer terms, lower interest rates, higher debt-to-income ratio requirements so we can actually cater to more clientele than we could years before the pandemic. ~Sarah
- People want the whole backyard experience: the kitchen, the barbecue, the firepits. They’re adding that to their projects. Last year, people were at home. They weren’t traveling. They weren’t going on vacations. They made their backyard their vacation. ~Natalie
- One of the things that contribute to our longevity is trying to look out for the customer’s best interest. It’s always, “What can I do to best meet this customer’s needs?” That will set the tone for a positive experience from financing to pool construction. ~Sarah
- Finding a lending company that works with you as a pool builder in partnership is very important. ~Natalie
Episode Summary:
Leslie’s was founded in March 1963 as a one-man pool supply operation working out of a backyard shed in North Hollywood, California. 54 years later, the company had grown to become “The World’s Largest Retailer of Swimming Pool Supplies”.
We speak with Leslie’s Brian Agnew and Chad Christensen. Brian has been with the company for almost two decades and currently serves as Senior Vice President of Commercial and Wholesale. Chad joined Leslie’s in late 2016 and today is the company’s Group Vice President of Commercial Sales and Operations.
Listen in as Brian and Chad discuss what Leslie’s has learned from its acquisitions of NPS and Warehouse Pool Supplies and how they are committing to the pool trade professional through various new initiatives, including a push for more wholesale partners and its new enhanced PRO Partner Program.
Topics Discussed:
- 01:06 - An introduction to Brian Agnew and Chad Christensen
- 04:45 - Chad’s ASU quarterback days
- 09:47 - How Leslie’s got started
- 15:42 - Everybody plays a role in order on a successful team
- 17:44 - Leslie’s emphasis on customer experience
- 20:23 - Leslie’s has not aggressively gone after wholesale customers
- 29:42 - How Leslie ensures that customers have great experiences
- 34:25 - Respect and trust are earned through action
- 39:05 - What pool professionals can expect from shopping at Leslie’s
- 41:01 - Leslie’s priority service, rebate program, and ext warranty
- 42:34 - Drop off your cleaners and dry end of the pump
- 47:35 - Leslie’s new enhanced PRO Partner Program
-
56:23 - Skimmer and SPPA benefits
Sponsors:
-
Leslie’s
- Piranha Pool Products
- Skimmer
-
PoolRx
Connect with Guest:
-
Website
-
YouTube
Resources Mentioned:
-
Store Locator
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
There are so many companies that started in somebody’s garage. They started with a vision and a work ethic that helped them accomplish something great. With the way that Leslie’s has continued to grow, it’s helped change the industry in terms of being that neighborhood pool store. ~Chad
- Everybody plays a role in providing the customer the best experience they possibly can. ~Chad
- One of the things I would mention too that as well is that from a company perspective, you know, companies are always evolving, and if you're not evolving, if you're not growing and expanding what you're doing, chances are you're going to get bypassed by somebody else. ~Chad
- If we can take care of that pool trade professional through the services that we offer and the partnerships with our store teams, we know, in turn, they’re going to take care of the stores and that’s just a great partnership. Where everybody wins in the relationship, that’s a great partnership. ~Brian
- Since day one of Leslie's opening in 1963, we've had great relationships with pool trade partners. We've not had a structured wholesale program in place, though, and that's really what we're in the process of doing. ~Brian
- You earn respect through action. You earn respect through the commitment and the effort that you put into whatever endeavor you’re trying to do. ~Chad
Episode Summary:
Anderson Manufacturing is a family-owned company offering a line of leak detection equipment, tools, supplies, and training for pool professionals. They are driven by the task of helping the pool professional find and fix leaks more efficiently and effectively. Over the last 40 years, Anderson has expanded their product line into a complete assortment of products that addresses all aspects of the leak detection process and have become the industry leaders.
Speaking with us today are Lance Anderson and Brad Madison. They share Anderson’s approach to leak detection, first by processing testimony, observation, and logic to determine whether there is a leak, then by pinpointing the source and cause for the leak.
Listen in and learn how pool service companies can incorporate the basic tools and skills of leak detection to provide the best experience for the homeowner that may have a leak problem. We also discuss Anderson’s Leakalyzer and first responder kit, as well as when pool professionals should consider calling in dedicated leak detection experts for a particular case.
Topics Discussed:
- 00:54 - An introduction to Anderson Manufacturing
- 06:51 - Why finding leaks is a problem-solving task
- 08:19 - Using testimony, observation, and logic
- 10:45 - Common signs and symptoms
- 15:22 - Pressure testing a pool when it's drained
- 17:40 - Questions to ask and basic equipment to have
- 19:20 - Using Anderson’s Leakalyzer and analyzing results
- 23:54 - How the Leakalyzer determines a yes or no answer
- 25:00 - Using the Leakalyzer on service bids
- 27:39 - How evaporation factors into the results
- 32:15 - Maximizing your time and resources
- 37:21 - Pricing differently for pools that have leaks
- 41:57 - The next steps once a leak is identified
- 47:49 - Segmenting the pool into sections
- 51:16 - How to use Anderson’s first responder kit
- 54:35 - Tips for those building or renovating a pool
- 1:00:27 - When to hand over a job over to a professional
- 1:01:43 - What to look for in a leak professional
- 1:05:25 - Lance and Brad’s parting thoughts
-
1:08:11 - Service guy leak checklist
Sponsors:
-
Anderson Manufacturing
- Primate Pool Tools
-
NC Brands
Connect with Guest:
-
Episode Webpage
- Website
- YouTube
-
Blog
Resources Mentioned:
-
Leakalyzer
- Leakalyzer Reporter App (IOS)
- Leakalyzer Reporter App (Android)
- First Responder Kit
-
Evaporation Index
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
-
A leak is a problem either because something is getting into this somewhat closed system or something is escaping from it. ~Lance
- When there’s a leak to be found, it’s easier to justify the time that you spend using the Leakalyzer and then pursuing and giving a complete report on whether that pool is leaking or not and where all the leaks are. ~Lance
- If you don’t understand how to approach leaks properly, you’re going to hunt and peck, and you’re not going to know where to start, and you’re not going to have a systematic approach that’s going to help you get to a conclusion. ~Lance
Episode Summary:
In this episode, we sit down with Ed Cassinis who is the owner of Certol International, located in Commerce City, Colorado. We take a deep dive into one of Certol’s bestsellers, ACID Magic, which is a full-strength muriatic-based product formulated to ship, use, and store easier than standard muriatic or hydrochloric acid.
ACID Magic is an effective alternative to muriatic acid while improving on its weaknesses. This includes having 90% fewer fumes and a buffering agent that prevents burns to intact skin, making this product safer when using it on acid washes, salt cell cleanings, or when adjusting water chemistry.
Listen in and learn the history of Certol and how they came to acquire ACID Magic, how the product does everything that muriatic acid does but better, and how pool professionals can incorporate ACID Magic into their business.
Topics Discussed:
- 01:12 - Intro to Certol International and ACID Magic
- 12:06 - Why Certol purchased ACID Magic
- 13:53 - Ed’s pitch to Mandalay Bay in Las Vegas
- 18:30 - Benefits of 90% less fumes to warehouses
- 21:39 - Benefits of 90% less fumes during an acid wash
- 27:45 - Valuing the safety over price
- 28:30 - Difference between ACID Magic and muriatic acid?
- 35:39 - Muriatic acid out-gasses, ACID Magic does not
- 42:17 - How to buy ACID Magic in bulk
- 44:20 - How to store ACID Magic
- 50:13 - Safety measures for handling ACID Magic
- 54:26 - How to use ACID Magic for adjusting chemistry
-
56:29 - Where to learn more about ACID Magic
Sponsors:
-
Acid Magic
- Piranha Pool Products
- LaMotte Company
Connect with Guest:
* Episode Webpage
- Website
-
Egg Demo
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
A lot of products that are advertised as environmentally friendly or safer are actually less effective than the original that they’re advertising against. Acid Magic does not have that problem.
- Community pools have young men and women carrying around a bottle of hydrochloric acid to wash the side of the pool. They have no idea how dangerous that bottle is. If they slip or fall, drop the bottle, and get it on themselves, they could be scarred for life on their legs or their torso, which is a risk you won’t have if you’re using ACID Magic.
- However you’re doing it now, you use our product exactly the same. That’s the beauty of this. We don’t have to teach experts how to change any of their practices. All you have to do is continue what you’re doing now but using ACID Magic as a substitute and you’ll get almost identical results.
Episode Summary:
Kerrie Zakaras is the Executive Program Director at Desert Education Solutions, LLC, as well as a Registered Nurse. Throughout her career, she has worked in nearly every area of hospital operations, including ICU, PACU, Telemetry, and Medical-Surgical units. She is a certified wound care nurse and former hospital administrator for a multi-campus hospital group in the Phoenix, Arizona metropolitan area.
Today, Kerrie devotes the majority of her time to teaching and further developing the curriculum at Desert Education. In our conversation, she shares how she acquired a passion for teaching life-saving skills that anybody, even those outside the medical profession, should know.
Kerrie shares how a personal tragedy became the catalyst that motivated her to teach CPR. She also gives a few unexpected and sobering facts about cardiac arrests that illustrate why she strongly believes that everybody should know how to deal with it and, better yet, prevent it.
Listen in as Kerrie discusses the CPR Certification fundamentals, all the common terms we need to know (ex. “CPR”, “cardiac arrest”, “AED”, heart attack, etc.), how to perform CPR in different situations, and how to update your marketing as a pool professional if you are CPR certified.
Topics Discussed:
- 01:05 - An introduction to Kerrie
- 08:21 - Why Kerrie chose to teach CPR as a side hustle
- 12:31 - What is CPR and how does one become certified?
- 15:33 - How is cardiac arrest different from a heart attack?
- 19:37 - Why everyone should be CPR certified
- 22:45 - What to expect in CPR training
- 26:49 - How to Assess the situation
- 30:20 - What to expect when you call 911
- 31:35 - How to do CPR in different situations
- 46:40 - Using an Automated External Defibrillator (AED)
- 52:52 - How often to attend a refresher class
- 57:21 - If you work near pools, you should be CPR certified
- 58:18 - Staying calm in an emergency situation
- 1:04:56 - How you can market your CPR Certification
-
1:09:38 - Services offered by Desert Education Solutions
Sponsors:
-
Primate Pool Tools
- PoolRx
-
NC Brands
Connect with Guest:
-
Episode Webpage
- Website
-
Yelp
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Most of the time, when people go into cardiac arrest—when their heart stops—80% of the time it does happen outside the hospital setting, which is why it’s so important that we have more people that are trained in CPR because you don’t know when it’s going to happen.
- Ideally, it would be the goal of any CPR company to have CPR training for everybody. Is that realistic? Probably not; but the more people are certified, the better chances of survival you give to just about anyone who goes into cardiac arrest.
Episode Summary:
Al Curtis and Sandi Maki are the creators of Ask the Pool Guy and Girl, a brand that began at the dawn of social media out of a sheer passion for the art and craft of building a pool.
Al, a lifelong member of the industry, is the face of the brand. He had his start at a summer job with a local pool company and never looked back. Sandi began working with Al in 2004 and used her cutting-edge marketing prowess to complement Al’s wealth of old-school industry expertise.
In the late 2000s, Al and Sandi began to host training sessions on how important it is for C-suite executives and company owners to embrace social media. Somewhere down the line, Al realized that he and Sandi had never actually applied these principles to their own business—at least not as well as they could be.
With nothing to lose, Sandi took a camera, pointed it at Al, and he began to talk all things pools. And he did it every day—whether or not he wanted to, whether or not he was out in the field, whether or not he looked “camera-ready”.
Listen in as Al and Sandi share their non-negotiable approach to securing great customers, how they turned the company into a family business, and how they have been able to create a beloved brand over the years by simply being their authentic selves and living legendary.
Topics Discussed:
- 02:17 - How the Al got into the pool industry
- 13:01 - How the Sandi got into the pool industry
- 16:23 - Al’s burnout and becoming partners
- 18:42 - Embracing and teaching social media
- 21:15 - The history of Ask the Pool Guy
- 26:54 - The backstory behind their office and company culture
- 32:00 - Al and Sandi’s approach to life and business
- 38:42 - The vision of Ask the Pool Guy coming to life
- 39:54 - How Al’s backflip landed a six-figure project
- 46:01 - How Al is actually an introvert
- 50:28 - Family business and “the construction girls”
- 1:01:40 - The evolution of Ask the Pool Guy and Ask the Pool Girl
- 1:12:21 - Why unfiltered authenticity is the way to go
-
1:23:58 - How to contact Al and Sandi
Sponsors:
-
Lyon Financial
-
LaMotte Company
Connect with Guest:
Ask the Pool Guy:
- Website
- YouTube
- Al LinkedIn
-
Sandi LinkedIn
Legendary Escapes:
-
Website
-
Houzz
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
- Marketing is really about communication. ~Sandi
- My goal, when we started proposing Ask the Pool Guy, was—other than just this YouTube channel that helped people learn about pools—how we could help other people in our industry—manufacturers and homeowners get answers. ~Al
- If you can love every moment of your day and love what you're doing every day, you can’t help but love what you’re doing during the day. ~Al
- The more than you hold onto your authentic self online and the more than you don’t try to play into what you think other people need you to be, the better it comes across because people can really relate to that. Don’t do it for the popularity. Do it for the purity of doing it. ~Sandi
Episode Summary:
Eric and Jenel Resh are the owners of Piranha Pool Products, formally known as the Smart! Company based in Temecula, CA. An industry leader among pool cleaning brands, Piranha’s products include leaf nets, poles, and brushes which are available through hundreds of wholesale distributors around the country.
Eric and Jenel look back on a long career in the pool industry. They got their start buying a bare-bones route in Southern California in the mid-1990s, at a time when pool service as a career or a business—particularly one that is scalable and whose foundation is its brand—was far from the point where it is today.
Similar to the pool businesses back then, the tools were far from where they are today as well. Eric described his tools from the past as “working with toys”. The lack of innovation from the 60s to the 90s left the door wide open for the Resh’s to take advantage and build products that would change the industry.
Listen in as Eric and Jenel discuss the moments that sparked the ideas for both the Smart! nets and Power Poles, what goes into the production of them, and how they have developed into their highly acclaimed Piranha nets, poles, and brushes.
Topics Discussed:
- 03:35 - How the Resh’s got into the pool industry
- 14:27 - How they built their pool service company
- 16:56 - Eric’s first idea to make skimming better
- 22:37 - How the industry became more “professionalized”
- 35:11 - Taking your pool tools seriously
- 38:40 - The first net prototype
- 40:47 - Production of the original Smart! net
- 44:15 - How Eric and Jenel got into Superior
- 46:17 - How it became known as the $45 net
- 49:35 - The Smart! Company acronym
- 52:52 - Operating in the 90s with limited resources
- 56:00 - A primer on patents and intellectual property rights
- 1:03:03 - Progression of the Piranha nets
- 1:15:06 - How the twist, scoop, and flat lip came about
- 1:28:36 - Eric’s Home Depot trip that gave him the pole idea
- 1:31:55 - Developing the Piranha Power Pole
- 1:41:05 - Piranha replacement parts
- 1:46:13 - The Piranha brush line
- 1:55:12 - Piranha II nets
- 2:01:11 - Tweaking Piranha’s products over time
- 2:03:20 - How the name “Piranha” was thought up
-
2:05:22 - How to contact Piranha Pool Products
Sponsors:
-
Pentair
- Piranha Pool Products
- Skimmer Discount
- Skimmer Tagging Feature
-
NC Brands
Connect with Guest:
-
Episode Webpage
- Website
-
Instagram
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
- When I think back, in the pool industry, things had not changed much from the 60s to maybe the late 90s. That was when a lot of real innovations really started happening. It was an open door for us then. ~Jenel
- I think the pool industry has come a long way where you can make more of a career out of it. I think the actual business part of it has been refined quite a bit. I think it was kind of tongue-in-cheek in the past. It wasn’t as “professionalized” as a trade. ~Eric
- I think one of the myths about entrepreneurs is that they tend to be cutthroats. I find entrepreneurs tend to be generous because they’ve discovered something and they like to see other people succeed, too. We received a lot of help from a lot of people. ~Eric
- When you have a patent, first of all, you have to have a well-written patent; you have to cover a lot of bases in your patent. But the other thing is, you have to be willing to fight for your intellectual property rights. ~Jenel
- The quality comes in the nuances that you wouldn’t normally stop and think about. We clean a lot of pools—we have thousands and thousands of pools worth of experience. There may be a little nuance on something that may not be big in its appearance but, man, did it make a difference in how the whole pole worked. ~Eric
Episode Summary:
In this episode, we welcome back our friend Rich Gallo who is the Founder and CEO of Pure Swim Inc., an all-inclusive concierge swimming pool maintenance and repair company based out of Valencia, CA. In today’s conversation, Rich offers nuggets of advice to build up your confidence in your business processes and, by extension, yourself as a pool professional.
As Rich makes clear throughout our discussion, he has nothing but love for the industry and does whatever he can to pay it forward. Rich shared with us that his purpose and goal for doing this episode is to step up and help the people in our industry that are seeking next-level type help.
Part of getting to that next-level is understanding what it actually costs to run your specific business, and we don’t mean just having cash flow. We mean being able to pay your team well, offer a professional service, pay all of your bills, and still achieve the profit you are looking to bring in.
Listen in as Rich speaks on the importance of dialing in your pricing matrix as a pool service professional and how doing so can help you eliminate waste and build a more profitable business.
Download the Pricing Matrix Outline
Topics Discussed:
- 03:15 - Pricing matrix defined
- 12:56 - Labor costs and quality labor discussion
- 24:07 - Employees come before customers
- 30:40 - Breaking down labor costs
- 36:27 - Only compete with yourself
- 38:10 - Creating the perfect service
- 43:48 - Breaking down costs for your vehicles
- 45:33 - Breaking down chemical costs
- 49:24 - Breaking down overhead costs
- 58:30 - Knowing your opportunity costs
- 1:05:58 - Making your job exciting
- 1:08:18 - Creating customers for life
- 1:13:12 - Why repairs are not in the pricing matrix
- 1:21:15 - Dialing in your costs
- 1:24:23 - How to raise your rates
Sponsors:
- Skimmer Discount
- Skimmer Tagging Feature
- Primate Pool Tools
- Pentair
Connect with Guest:
- Episode Webpage
- Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
- What we really want to do with your price matrix is to look not at what you’re doing currently, but at what you want to do and should be doing.
- We don’t want to walk into a backyard and have to be on trial and justify why we charge what we charge. The position we want to be in is to be able to say, “Listen, we’re here for a reason. We’ve been invited to your backyard because you’re looking for results, and we want to convey those results immediately.”
- Pool service has three facets: There’s the cleaning, the chemistry, and the equipment.
- Your employees should come before your customers. If you don’t have employees, you don’t have customers.
- No one’s going to tell you you’re worth more than what you tell yourself. If you’re in your head, you’re dead.
- If you want to charge more, you have to give more. It’s value-added service.
Episode Summary:
Beth Hamil is the Vice President of Product Development at MicroPlasma Ozone Technologies, Inc. She has 42 years of professional experience in ozone system development, ozone applications, ozone consulting, and project management, spanning a comprehensive range of commercial and residential industries.
Beth defines ozone as “a gas that is made up of three atoms of oxygen. We use ambient air and we either turn that into oxygen and then ozone or just ambient air turned into ozone. It’s a gas, and that’s all it is, and it happens to be an extraordinarily strong antimicrobial oxidizer. Just as chlorine is an oxidizer, ozone is an oxidizer that kills microorganisms—everything from mold to mildew to algae—by oxidation.”
Listen in as Beth recounts her varied professional journey, from healthcare, to the hot tub industry, to her many years in the ozone application industry, where she eventually partnered with MicroPlasma Ozone Technology to develop their game-changing innovation. We also discuss what ozone is, how it works, and what it does to pool water.
Topics Discussed:
- 01:28 - Beth’s upbringing
- 05:10 - Beth’s father introduces her to ozone
- 06:29 - Beth’s love for horses
- 13:22 - Exploring different career paths
- 22:44 - First NSF listing for an ozone generator on hot tubs
- 27:29 - Developing a corona discharge ozone generator
- 31:30 - Using ozone for washing fruits and vegetables
- 40:12 - What ozone is exactly
- 42:50 - How ozone is generated and travels through the system
- 46:15 - Why you don’t want to see bubbles
- 49:45 - Breakdown of the ozone generator
- 59:40 - Using ORP to measure the health of the water
- 1:02:36 - What ozone does to pool water
- 1:07:40 - Measuring ORP with a Pinpoint meter
-
1:11:54 - Why Beth loves MicroPlasma Ozone Technology®
Sponsors:
-
MicroPlasma Ozone
- Pentair
-
LaMotte Company
Connect with Guest:
-
Episode Webpage
- Website
-
Instagram
Resources Mentioned:
-
Pinpoint ORP Monitor
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
To be an ozone person, you need to know the chemistry, the mechanical and chemical engineering, and the microbiology. It encompasses so much when you’re involved in ozone and you’re providing a product for end-users.
- The success of ozone is the balance of efficacy and safety. You want to be efficacious in killing the cooties and be safe for humans as well as the environment.
- When people ask how ozone compares with chlorine, know that there are great differences in the two and there are some similarities. But it’s really all about putting the right amount of ozone just like it would be with chlorine in your application. So, you could put a teaspoon of chlorine in your washing machine and it will sanitize your clothes. But if you put that same teaspoon of chlorine in your 30,000-gallon pool, it’s not going to do much. Ozone’s quite the same way.
- Plasma is the way of the world for ozone. It’s the present and it’s going to be the future.
- Ozone takes the place of chlorine in doing the job of the primary sanitizer. What is the benefit to the homeowner? Very clean water devoid of microorganisms. Very clear water because of your microfloc and your high oxidation. It doesn’t have any taste. It doesn’t have any odor. It doesn’t burn your eyes. It doesn’t leave any residue in the water.
Episode Summary:
In this episode, we had the opportunity to interview Skip Ast and Jeff Ast of Shasta Pools. Shasta’s commitment to excellence began in 1966 when Bob Ast founded Shasta and was soon joined by his brother Skip. Today Shasta is Arizona’s most experienced pool builder and the valley’s only Master Pools Guild member, delivering innovative outdoor environments that are built to last with Skip, his son Jeff, and grandson Skip III carrying on the family tradition.
Shasta has completed over 87,000 pool builds, 36,000 pool remodeling projects, and there are currently more than 20 Shasta Customer Care vehicles on the road servicing a 100,000 plus customer base. They also established A&A Manufacturing and Xcel Surfaces out of necessity which is discussed in the episode.
Listen in as Skip and Jeff tell the history of Shasta Pools and how they rode waves of innovation in the pool industry over the last five decades. They also share how they manage to keep their entire team feeling like they are part of a small and intimate family business despite Shasta being the number one pool builder in Phoenix today. Finally, they share how the company navigated both the 2008 Financial Crisis and the COVID-19 pandemic and their biggest lessons learned in the face of economic uncertainty.
Topics Discussed:
- 01:10 - The story behind Shasta Pools
- 05:40 - How Skip discovered shotcrete
- 09:01 - Running in-house crews in the early days to ensure a quality product
- 10:13 - How Shasta became a volume builder
- 13:08 - Starting A&A Manufacturing
- 15:01 - Starting Xcel Surfaces
- 16:13 - Andy Blake’s influence on Shasta Pools
- 20:57 - Using Key Result Areas (KRA’s) to keep the team motivated through innovation
- 23:30 - Stay “small” and humble despite growing into a large company
- 27:24 - Selling A&A Manufacturing
- 30:04 - How Shasta navigated the Global Financial Crisis
- 34:12 - Jeff’s promotion to President in 2018
- 37:28 - Jeff on work-life balance
- 41:09 - Where Shasta Pools is today and the Asts’ thoughts on 2020 and COVID-19
-
45:29 - How many pools Shasta has built and remodeled through the years
Sponsors:
-
Pentair
Connect with Guest:
* Episode Webpage
- Website
- YouTube
-
Pinterest
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
You had to get out of your comfort zone. You had to get into a zone where it was very challenging for you. You could never let your guard down. You had to put your nose to the grindstone and keep going; otherwise, you’d fall behind and be stagnant one day. There are a lot of pool builders going out of business because when things did slow down, there was no business for them; whereas we were still getting quite a few referrals, and that’s what kept us going. ~Skip
- We did our best in defining those Key Result Areas. What did we really want to see as an end result of doing this or doing that? We don’t want to be going out as an exercise in futility. We want every move to count toward our end results that are profitable for everybody. ~Skip
- We knew that the company was huge and growing. So, how do you stay on the edge of growing a very large company, but keeping it small, mentally? Shasta is still a small family business. That’s super key: People feel valued when they feel close to family. ~Jeff
- Humility is a major power. ~Jeff
- So, it's very critical. We're in a whole different era right now where people are actually starting to realize that the value of a swimming pool, what difference it can make in your life. And it's just not it's just not a thing to get wet anymore. It's just not anything to cool off. It is actually an environment. It's an environment to build stronger families to just really, it's a lifestyle now. It's become a lifestyle, not just getting wet and cool off. ~Jeff
Episode Summary:
Fred Schweer is the Vice President of Sales at PoolRx Worldwide, which manufactures an EPA-registered, NSF Certified, and eco-friendly mineral-based algaecide and chemical reducer. PoolRx eliminates existing algae fast, prevents algae from coming back, and lasts for up to six months.
The chelated minerals free up low levels of chlorine to be more productive in the water, providing amazing clarity, and is ideal to use with Chlorine, Salt, UV, or Ozone systems. PoolRx supports any size body of water and is perfect for both residential and commercial pools, spas, fountains, and water parks.
As Fred explains during our conversation, the product has been a lifesaver amid the chlorine shortage. By attacking the microalgae in the pool, it frees up your chlorine to do its actual job. Using PoolRX will save you both time and money while allowing you to use less chlorine.
Listen in as Fred goes on to discuss how to install the product correctly and avoid common mistakes in the process, as well as how to pitch PoolRx to clients, this year’s sale, and the all-new PoolRx+.
Topics Discussed:
- 03:46 - Importance of PoolRx being EPA Registered and NSF Certified
- 06:28 - How does PoolRx work?
- 10:38 - Three ways to gauge whether minerals have been used up and filtered out
- 18:25 - Common mistakes when installing the product
- 23:12 - All about the newly launched product, PoolRx+
- 27:34 - Navigating through the chlorine shortage using PoolRx
- 31:55 - How well PoolRx works for salt pools
- 34:45 - How to pitch the product using PoolRx’s five customizable offer letters
- 43:51 - What to expect from PoolRx’s Spring sale and how to reach a distributor
- 48:22 - Product FAQ’s
-
48:51 - Four ways to avoid screwing up the installation process
Sponsors:
-
Pentair
-
LaMotte Company
Connect with Guest:
-
Website
-
Instagram
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
PoolRX is such an easy product to use. You just place it in the skimmer or the pump basket and the idea is to set it and forget it. Truth be told, yes, that’s true, but you have to follow our basic directions.
- What PoolRX is great at is that it really does the heavy lifting. It’s more efficient at helping kill certain parts of the algae compared to chlorine.
Episode Summary:
Dakota Sweeney is the owner of Swimming Bear Pool Services, a pool service company in Hesperia/Victorville, CA. For those that have listened to the podcast for a while, you know that’s some of our old stomping grounds.
Our conversation focused on Dakota’s inspiring journey which began with a challenging childhood that included divorced parents and an initially alcoholic adoptive father, as well as an early adulthood working for steady paychecks at Wendy’s, Chipotle, 7 Eleven, and Outback Steakhouse.
A turning point in Dakota’s life came when her adoptive father encouraged her to “find a trade—find skills that no one else can take away from you so that you always at least have a job.” He referred Dakota to his pool guy, which led to her getting hired on the spot in her first interview. Thankfully, she found a welcoming SCP community who patiently taught her the ins-and-outs of the trade.
At one point, Dakota became determined to own her time, master the trade, and make the transition from technician to owner/operator. Going down the rabbit hole of “YouTube University” and other low-to-no-cost solutions to educate herself in the industry-led Dakota to meet the Pool Chasers team. This eventually led her to traveling across the country to start her own business, which brings us to this moment.
Topics Discussed:
- 01:25 - The 2,222-mile journey from Florida to California
- 09:48 - The opportunities and challenges of doing pool service in the High Desert.
- 12:05 - Growing up in Vero Beach, Florida
- 20:56 - Building a strong-willed, no-excuses mindset out of a challenging upbringing
- 29:12 - Entering the pool industry and learning the trade
- 36:39 - YouTube University
- 38:34 - The opportunity to purchase a pool service business
- 40:57 - Low-to-no-cost ways to educate yourself in the pool service trade
- 46:09 - What Dakota appreciates about the Pool Chasers community
- 59:16 - Dakota’s go-to Pool Chasers episodes
- 1:02:56 - The importance of prioritizing profitability for any business owner
-
1:06:42 - The advantages of listening to the podcast from a technician’s point-of-view
Sponsors:
-
Pentair
- Primate Pool Tools
Connect with Guest:
* Episode Webpage
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Find a trade—find skills that no one else can take away from you so that you always at least have a job.
- To listen to the podcast from a technician’s perspective first, and now looking at it as an owner/operator is very beneficial for me because, as long as my head doesn’t get too big, when I have my own technicians, I can tell them, “I remember struggling with this throughout my day. How do I make this part easier for you?”
- Without this podcast, I would always have this drive but I would not be where I am today.
Episode Summary:
In this episode, our good friend Justin Bowie of JMax Plumbing returns for his third appearance on the podcast where we pick his brain on some of the most commonly asked questions about his trade.
After Justin was on the podcast for episode 109, he shared with us that he received several questions, many of which he gets on a regular basis. We got to talking and thought it would be great to have him answer them on the podcast so that they were available to everyone.
We know how difficult this topic can be since we had some of these same curiosities back in the day. Listen in as Justin addresses YOUR questions and concerns around hydraulics and plumbing.
Topics Discussed:
- 01:27 - A refresher on hydraulics and common terms that everyone should know
- 07:44 - Hydraulic calculations that everyone should know
- 09:42 - The most important thing to do to ensure you have good hydraulics on a pool
- 11:09 - Improving the hydraulics of an existing system if the pool cannot be replumbed
- 13:08 - Why so many pools have undersized pipes or a lackluster hydraulic process
- 16:11 - Hydraulic considerations when plumbing a negative edge or perimeter overflow
- 17:58 - Calculating the flow and size of the basin to ensure they spill over properly
- 19:59 - Is there a quick way to size a basin or storage tank?
- 23:48 - Is it possible to have too low of a velocity?
- 26:07 - The rule for a straight pipe length in front of a pump on the suction side
- 29:40 - Changing the orientation of the equipment to gain pipe length
- 30:15 - Why there are air bubbles in a pump when there is not a suction leak
- 33:08 - Why leaf canisters plumbed in front of a pump would have air bubbles
- 35:21 - The highest point a pump can be plumbed over a body of water and still work
- 39:24 - How detrimental it is to have the pool equipment plumbed far away from a pool?
- 43:35 - Why run large suction & return lines if they are reduced at the connection points anyway
- 45:22 - On a remodel with an existing main drain that is two inches, will it help if it is upgraded to two-and-a-half or three-inch plumbing?
- 46:31 - What is a true Hartford Loop?
-
48:48 - The difference between a venturi skimmer and a suction skimmer
Sponsors:
-
Pentair
- Lyon Financial
Connect with Guest:
* Website
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Hydraulics is basically the properties of water and their characteristics inside of a plumbing system. All the plumbing fittings, pipe, the sizes, the elevations of the equipment, the features—those all play a part in hydraulics.
- When you think of a pump in a plumbing system, the pump is not physically pulling water in. What it’s doing is creating a vacuum. It’s creating low pressure. The way that water moves in a plumbing system if it wants to move from high pressure to low pressure. It’s trying to equalize.
- The most important thing you can do to ensure you have good hydraulics on a pool is to look at the velocity of the system: Slow the water down as much as you can. Velocity is the biggest driving factor in how much friction loss you have in your plumbing system.
- A lot of the things that happen from having undersized plumbing are hidden to the eye.
- If you’ve ever seen a pool under construction with a spa, you’ll usually see a Hartford Loop in the spa. A Hartford Loop is a section of plumbing that rises higher than the water level in the spa.
Episode Summary:
Since January 2014, Paul Sebastian has been the Owner of Brandsmith. Paul works closely with clients to design unique and distinguishable brands that can be encapsulated in a variety of formats, including wall graphics, banners, business cards, and as we will focus on in this conversation vehicle wraps.
Brandsmith is an “artist-owned and passion-driven company”, clients work directly with Paul’s team from design to print. The company features an “Agency” component and a “Media” component. The Agency side covers all things creative and conceptual marketing, while the Media side covers craftsmanship, building, and printing.
Returning to the podcast and joining us today alongside Paul, is Kayne Zamorano, Owner of Premier Pool Care. The two have a close working relationship, and our conversation takes place right after a successful, amazing wrap job on Kayne’s F250. We do a deep dive into why it’s so vitally important for pool professionals to have their vehicles wrapped by a reputable design company. We also make the case that this is one of the best ways a pool company can build its brand.
**Topics Discussed:**
- 00:59 - An introduction to Paul and Brandsmith
- 05:10 - The state of New England’s vehicle wrap industry compared to the West Coast’s
- 08:10 - Why it is important to have some type of branding on your work vehicle
- 12:01 - How Kayne’s new vehicle wrap design improved Premier’s professional image
- 18:37 - Getting your branding right from the start
- 20:45 - Why the design is the most important part
- 27:57 - What to look for in a designer
- 34:46- The designer-client relationship, and Brandsmith’s process
- 42:14 - Photos of your vehicle that you should be sending to the wrap company
- 47:20 - How long the wrap process takes once the design is approved
- 51:47 - Vetting for the right vehicle wrap company
- 1:01:06 - Things you should not do when your vehicle is wrapped
- 1:03:57 - Notes on pricing and budgeting when working with a wrap company
- 1:09:08 - Why wrapping a vehicle is one of the best ways to promote your brand
- 1:18:37 - Do’s and Don’ts around design hierarchy
-
1:21:12 - The progression of Kayne’s first vehicle to his latest one
Sponsors:
-
Pentair
-
NC Brands
Connect with Guest:
Brandsmith
- Website
-
Twitter
Premier Pool Care
-
Website
-
Twitter
Resources Mentioned:
-
3M Vinyl
- Avery Vinyl
Connect with Pool Chasers:
* Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
There are some great designers out there creating some really cool pieces of art that represent your brand. Do your homework. The design is what’s most important.
- If you’re looking to get a wrap and you feel like you have to steer your designer, that’s a bad designer.
- You should be able to tell your designer who you are, what you do, and what you want to achieve, and they should be able to do the research and find out who your competition is in your area, and make sure they can create something that’s unique to you that also separates you from them.
- If you care about the representation of your business and want to wrap your vehicle, then you probably, chances are, want to be trustworthy because you’re not going to just disappear. By showing up, you’re being accountable.
- Either you have the brand or you have the relationships. Those are the two accelerators in business.
- As long as you do the work, and you’re good at what you do, if you have a brand that can compete with the biggest companies aesthetically, customers are automatically going to give you the same level of trust.
- If you’re legit the best at what you do, and you feel like you aren’t getting the accounts that you should be getting or the pricing that you should be getting, more than likely, it’s the branding.
Episode Summary:
In this episode, we sit down with Skimmer’s new Chief Executive Officer Jack Nelson and Managing Consultant Ryan Hash. We discuss how their careers each led them to Skimmer and the unlimited potential that Jack saw in the pool industry and Skimmer specifically which made him and his partner pull the trigger on investing in the software.
Don’t worry….. the majority of the episode is about the software, we know that’s what you want to hear! If you are not familiar with it, Skimmer is pool service software that makes it easier to run your pool business. It allows you to finally ditch that old paper-based system and run your business in a more modern way.
Their software allows businesses to create custom profiles for each customer, optimize routes as well as track each stops data, email service reports, easily track repairs, service calls, and filter cleanings, create a customizable checklist for each service stop, track technicians throughout the day, integrate with QuickBooks, and the app automatically syncs to the Cloud which works even in areas with no internet connection.
Now that Skimmer has a web portal to match the features of the app, it truly has everything you need to manage your service company. The best part is that they are always listening to their customer’s needs and have several new features coming soon. Also, with Jack and his partner investing in the company they now have the resources and team to take an already great product to the next level!
Get 50% off your first 2 months here: Skimmer Discount
Topics Discussed:
- 07:55 - Why Jack and his partner invested in Skimmer
- 09:47 - What Skimmer is exactly
- 11:00 - How Skimmer listens to their customers
- 14:05 - It’s time to embrace switching from pen and paper to Skimmer
- 20:52 - Route management with Skimmer
- 24:51 - Temporarily move pools or routes from one technician to another
- 27:16 - Taking all the guesswork out of service stops by documenting all details on the app
- 31:30 - Track part replacements with Skimmer’s shopping list system
- 33:52 - Staying organized with Skimmer’s parts database
- 38:18 - How Skimmer’s email service reports look and how to customize them
- 39:34 - Tracking and reporting repairs with Skimmer’s work order feature
- 41:34 - Charging for one-time transactions separate from monthly fees
- 44:38 - Streamlining the billing process and syncing with QuickBooks
- 51:22 - Skimmer’s new and upcoming direct invoicing
- 53:38 - Skimmer’s web interface and how it complements the app
- 58:05 - Skimmer’s pricing model
- 59:44 - The scalability of Skimmer’s platform
- 01:01:33 - Skimmer’s training videos
- 01:03:34 - Skimmer’s first-ever discount exclusively for Pool Chasers listeners
-
01:07:59 - Skimmer’s new features coming later this year
Sponsors:
-
Skimmer
- Pentair
-
Primate Pool Tools
Connect with Guest:
-
Episode Webpage
- Website
-
LinkedIn
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
- Patreon
Key Quotes from Episode:
-
The best way to build a product is to listen to what your customers want. ~Ryan
- Skimmer has its way of doing things, and that’s informed by our customers and what they’re asking for. You’re going to get the most out of Skimmer if you’re willing to meet us in the middle. ~Ryan
- The app is just so simple to use, and you can tell that it’s built by a good developer because there’s no clutter. ~Jack
- Get 50% off of your first 2 months by going to getskimmer.com/poolchasers. ~Jack
Episode Summary:
Bob and Kathy Hubbard spent their early professional lives in the corporate world but, because of their love for swimming and the ocean, they were led to run a competitive swim program called the Phoenix Swim Club during the economic downturn of the late 1980s.
Frustrated by the lack of profitability, they narrowed their focus to giving swim lessons in the summer of 1993. At last, they had found their passion, and in the spring of 1998, they ventured out of the PSC to teach swim lessons wherever they could—a “guerilla swim school”, they called themselves. The Hubbard’s opened their first swim school in North Phoenix in October 1999, their second in Peoria in 2007, their third in Mesa in 2010, and their latest in Goodyear in 2020.
Joining us today alongside Bob is Mike Geyer, President of Exceptional Water Systems. The two talk about their current partnership and how Hubbard Family Swim School has benefited immensely thanks to Mike’s expertise, incredible systems, and meticulous approach to health and cleanliness.
We discuss the Hubbard Family Swim School philosophy, the importance of water and air quality, the ideal turnover rate, the operations side of running the school, and safety standards. Mike also gives us a full breakdown of the equipment room that you don’t want to miss!
Topics Discussed:
- 01:07 - How Bob became involved in the swim school business
-
06:24 - What exactly goes into building a swim school?
- 10:26 - Bob’s expectations for the business in 2021 with COVID-19 in mind
- 12:40 - The Hubbard Family Swim School Philosophy
- 15:52 - The importance of prioritizing water & air quality
- 22:41 - How Mike evaluates water safety and the health aspect of water
-
27:36 - Philosophy to kids get comfortable underwater, not just on top of the water
-
29:45 - Operations side of the school and preparation for accidents
- 32:35 - How Bob and Mike met and how they do business today
- 35:35 - Mike walks us through his pump room
- 55:33 - Hubbard’s safety standards and how their staff is trained to stay vigilant
-
1:00:28 - Mike’s love for working with people who truly want to make a difference
-
1:04:14 - Mike’s testament of Bob’s commitment to his employees and clients
- 1:08:58 - How Mike communicates with Bob’s maintenance team
- 1:10:23 - Bob and Mike’s parting thoughts on the industry in general
Sponsors:
- Pentair
-
Lyon Financial
Connect with Guest:
Episode Webpage
Hubbard Family Swim School:
- Website
- YouTube
-
LinkedIn
Exceptional Water Systems:
-
Website
- YouTube
-
LinkedIn
Connect with Pool Chasers:
-
Pool Chasers Website
- Pool Chasers Instagram
- Pool Chasers Facebook
- Pool Chasers FB Group
- Pool Chasers Twitter
- Pool Chasers YouTube
-
Pool Chasers Patreon
Key Quotes from Episode:
-
One of the things we pride ourselves on is we run our business, financially, very soundly, and with good financial monthly reports so we don’t get surprised. ~Bob
- Water quality is important for the kids—our students—but it’s more important for the teachers. ~Bob
- Instructors, in my book, are the number one people in this industry, across the board, that suffer the most from being in the water. That’s due to all the chemicals, but also due to all the new people using the pool on a daily basis. ~Mike
- Most of the time, what we do is research and develop systems of ozone, oxygen, and CO2. Those are the main elements we use. We add very few other products to the water to keep it fresh and clean. ~Mike
- We want the kids to be comfortable under the water, not on top of the water. We talk about being one with the water so that they’re engaged with the water and not fighting it. ~Bob
- If you could do anything with your child under the age of six, you should put them in the water on a regular basis. There’s no question they will become smarter, brighter, and faster. ~Bob
- If you’re running a swim school, keep in mind the three-legged stool: It’s your water, it’s your teachers, and it’s your service. ~Bob
Episode Summary:
Today’s guest takes us way back to 1919 when his company was started by his grandfather just after the Great War. He walks us through the many innovative ideas and products that the LaMotte Company has had over that time, what sparked those ideas, and the amount of work that it took to make it all happen.
We go through LaMotte’s pretty incredible list of accolades, including everything from blood kits, soil kits, phenol red, DPD, colorimeters, test strips, to their WaterLink® Spin Touch®.
Richard LaMotte became involved in the family business in 1984—another LaMotte on the long list of 15 family members who have been actively involved so far—and today he serves as the V.P. of Sales and Marketing.
**Topics Discussed:**
- 01:31 - How The LaMotte Company began
- 08:37 - Introducing the first portable pool test kits in the U.S.
- 10:58 - Steven Seagal using LaMotte test kits
-
15:56 - The original use for soil tests after the Dust Bowl
- 19:30 - Phenol red and why LaMotte began producing it
- 22:31 - Making the switch to DPD for drinking water and swimming pools
- 27:33 - Dealing with competitors such as Taylor Technologies
- 29:23 - The launch of DPD and phenol red tableting operation
-
33:16 - The launch of Insta-Test test strips in 1996
-
43:43 - The introduction of WaterLink and the WaterLink® Spin Touch®
- 54:12 - How LaMotte has handled the challenges of COVID-19
- 58:14 - How many LaMotte’s have worked for the LaMotte Company?
- 1:04:24 - LaMotte’s upcoming projects
Sponsors:
* Pentair
**Connect with Guest:**
- Website
- Youtube
Connect with Pool Chasers:
- Website
- Facebook Group
- YouTube
-
Patreon
Key Quotes from Episode:
-
Most people who managed pools before knew that you had a yellow, orange, or red color in phenol red, and that’s telling you that the pH is on the high side, causing problems such as clogging the pipes.
- The precision you can get in a professionally-done titration with a large burette is always going to be better on hardness and alkalinity than on color metric.
- The whole idea behind the WaterLink® Spin Touch® is to give people in the swimming pool industry a really fast way to test water because they have been asking for this forever. We have to find a way to make it reliable enough that they get the answers they need.
- When you’re working in a small company, anybody can make a difference.
If you are like us, then you have probably been to some trade shows, walked down the aisles, and noticed specialty chemicals such as enzymes and phosphate removers that got you excited to incorporate them into your team’s daily routines. You just don’t know how.
We are joined today by Jamie Novak who is the Brand Manager for NC Brands Products, a division of Bio-Lab, and Alicia Stevens who has worked at Bio-Lab for over 16 years and today is in charge of all education and training for the company.
Jamie and Alicia are experts in program efficiency and discuss not only how to embrace this technology, but how to set up your maintenance program to give your customers a better water quality experience, give you peace of mind, and, if done correctly, give you more profit.
They have also launched some new training options that we are very excited to share with you all. These trainings don’t only have to be on specialty chemicals, either. They have tons of great options and training topics covering a wide variety of topics. The best part is, these are personal, one-on-one training sessions so that you don’t have to share your time with anyone but you and your team.
Listen in as Jamie and Alicia share the changes they have seen in the pool industry over the years, best practices for incorporating specialty chemicals into your daily maintenance routine, and their information on their NC Brands Customized Training Experience.
Topics Discussed:
06:28 - An update on Bio-Lab chlorine situation
09:40 - Program efficiency and recommendations when using enzymes
15:21 - Incorporating specialty chemicals into your daily maintenance routine
18:13 - Ways you can train your team on using specialty products
21:18 - Changing the way people think about pools moving forward
23:14 - Using liquid conditioner and phosphate removers
32:54 - Trainings that Bio-Lab & NC Brands are currently offering
46:43 - How to sign up for the training
47:09 - All about the Pro Series Pool & Spa app
Sponsors:
- Pentair
Connect with Guest:
* Episode Webpage
- Website
-
YouTube
Connect with Pool Chasers:
-
Website
- Facebook Group
- YouTube
-
Patreon
Resources & People Mentioned:
-
NC Pro Training
- Pro Series
- Pro Series IOS App
-
Pro Series Android App
Key Quotes from Episode:
-
My favorite thing about the industry is the people I get to work with every single day. ~Jamie
- When you’re using liquid chlorine, it does impact your water chemistry quite a bit in most cases, especially with pH. You want to make sure that you are compensating for the effect that’s going to have on the pool when you switch to using liquid as your sanitizer. ~Alicia
- We really position enzymes as the multivitamin for your pool. It’s just going to make everything else work better, provide ease of maintenance, and allow for better ownership experience. ~Jamie
-
Features aren’t valuable when you’re training on products. It’s benefits that we need to focus on. ~Alicia
- An ounce of prevention is worth a pound of chlorine. ~Alicia
- When I used to do trainings, when I’ve gone through this whole segment on natural chemistry, if you know at the end that enzymes are good and phosphates are bad, I’ve done my job. We used to have t-shirts that say “No phosphates? No problem.” ~Jamie
We’re kicking off our first episode of the year with a bang. Our guest today has been a constant innovator in the industry for over 20 years. He is always trying to improve and spends hours upon hours researching new and better ways of taking care of his current customers’ pools.
We named this episode after the book Outliers by Malcolm Gladwell because we think it describes Joe Mischik perfectly. He has been well ahead of the curve, many times pushing away from the pack on things such as using phosphate removers and liquidators, embracing technology and software in their early stages, mastering the LSI, removing CYA, and, most recently, testing and using Cal Hypo tabs.
Joe successfully switched all of his pools off of Trichlor a few years ago and keeps all of his pools between 20 and 40 CYA, and chlorine levels below 4 year-round, which is pretty impressive anywhere, but especially here in the Arizona desert.
Listen in as Joe reflects on how his hardworking parents, both from fields completely different from his, inspired him to become driven on his own career in the pool industry. He then shares what made entrepreneurship so alluring to him back in college, why he got into the pool industry specifically, and the origin of the name “Painless Pool Care”. Joe also recalls his first impulse to challenge norms in the pool industry at an IPSSA meeting, his early tests with phosphate removers, and how learning to use LSI “took the veil off of chemicals”. Finally, he goes through how he communicates with his clients as an outlier in the industry, and how pool service professionals can begin their journey to mastery over water chemistry today.
Joe Mischik Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Joe by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Primate Pool Tools
You can follow Pool Chasers below:
Pool Chasers Website
Pool Chasers Instagram
Pool Chasers Facebook
Pool Chasers FB Group
Pool Chasers Twitter
Pool Chasers YouTube
Pool Chasers Patreon
The year 2020 is coming to a close and to say it has been a crazy year would be an understatement! This year started out with a bang, we traveled to Houston, Atlantic City, Orlando, Minneapolis, and Long Beach all in the first 3 months! When the pandemic came, we were thrown some new challenges, from juggling in-person interviews with all the sanitization involved to mastering zoom calls. All in all, we think we have embraced the changes and come together as a community. We are proud of you!
Although 2020 has been challenging at times, we also achieved some great milestones this year. We completed our first Live Tour, made a ton of new friends, redesigned the studio, put out episode 100, and eclipsed over 200,000 downloads!
We want to give a big shout out to all our guests this year who did an incredible job! We also want to say a big thank you to YOU all of our listeners for supporting us and the Pool Chasers mission. You all are the reason we do this, your stories of growth, keep us motivated! And of course, we want to thank all of our sponsors and Patreon supporters, without them we would not be able to produce the podcast, so we appreciate you all believing in us.
Thank you for an amazing year Pool Chasers community, we wish you all a Happy New Year and great success in 2021!
Webpage Link:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Lyon Financial
You can follow Pool Chasers below:
Pool Chasers Website
Pool Chasers Instagram
Pool Chasers Facebook
Pool Chasers FB Group
Pool Chasers Twitter
Pool Chasers YouTube
Pool Chasers Patreon
Twas the Monday before Christmas, and it is finally here,
The first Pool Chasers Christmas special was released this year.
A list of our top 5 favorite Christmas movies was discussed,
This is a must-listen, on this you need trust.
An episode full of laughter and fun,
There might even be a reference to a Tommy gun.
Our best and worst gifts of all time,
Listen in before Santa makes his big climb.
Our favorite traditions listed one by one,
As someone once said, the fun has just begun.
Now our favorite foods do not compare,
To what Christmas means to us, we swear.
It is a time for joy, laughter, and love,
And being thankful for our gifts sent from above.
This year has thrown some challenges our way,
But we try and focus on the positives each day.
Now get ready to celebrate a brand-new year,
Because our industry is booming that is quite clear.
One final thing; keep those chlorine tabs locked up tight,
Merry Christmas to all, and to all a good night!
Webpage Link:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
You can follow Pool Chasers below:
Pool Chasers Website
Pool Chasers Instagram
Pool Chasers Facebook
Pool Chasers FB Group
Pool Chasers Twitter
Pool Chasers YouTube
Pool Chasers Patreon
In this episode, we welcome John Rotundo & John Watt of Pentair to discuss the utilization of salt and UV systems as alternative sanitizer solutions. As our industry continues to navigate through the chlorine tab shortage, it’s good to look at other proven methods of pool and spa sanitization.
We break down how exactly salt systems work, when and how to clean a salt cell, including important safety measures to be aware of, why calcium flakes happen, and how they are intended to be used with automation. The guys also discuss the differences between the IntelliChlor and iChlor and the many benefits of switching to a salt pool, such as the level of safety and efficiency and the surprisingly soft feeling the salt gives to your skin and hair.
We then detail how UV systems work and how to properly maintain UV bulbs and the BioShield UV System, as well as how this system can be used to eliminate harmful chloramines in the water. UV sanitization is not only a growing trend in our industry but one that is being heavily utilized all over the world.
Pentair Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Anderson Manufacturing Company
You can follow Pool Chasers below:
Pool Chasers Website
Pool Chasers Instagram
Pool Chasers Facebook
Pool Chasers FB Group
Pool Chasers Twitter
Pool Chasers YouTube
Pool Chasers Patreon
In today’s episode, we highlight a few new items that Pentair has come out with during the pandemic. We will be covering the Pentair Home and Pro app as well as the all-new IntelliSync Pump Control and Monitoring System. Our guests did a great job giving a detailed overview of each product and even shared the simple installation process for the IntelliSync. It’s always a good thing to see new things come to the market that can be a solution for an existing problem.
To lead our discussion, we have with us Pentair’s IOT Product Manager Rodney McCall and Mechanical Engineering Manager Adam Key.
Pentair Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Primate Pool Tools
You can follow Pool Chasers below:
Pool Chasers Website
Pool Chasers Instagram
Pool Chasers Facebook
Pool Chasers FB Group
Pool Chasers Twitter
Pool Chasers YouTube
Pool Chasers Patreon
Today’s episode is the fourth in a four-part filter series, where we get into all thing’s cartridge filters. Our guests today explain the anatomy of a cartridge filter, when and how a filter clean should be performed, when the elements should be replaced, and much more.
To lead our discussion, we have with us Pentair’s Product Manager on filters and valves Frank Swindell and Regional Training Manager Mike Childress.
Pentair Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
You can follow Pool Chasers below:
Pool Chasers Website
Pool Chasers Instagram
Pool Chasers Facebook
Pool Chasers FB Group
Pool Chasers Twitter
Pool Chasers YouTube
Pool Chasers Patreon
Today’s episode is the third in a four-part filter series, where we discuss all things diatomaceous earth filters, or simply DE filters.
Our guests today explain the anatomy of a DE filter, what DE powder is, the proper way to backwash and recharge a DE filter, and how to perform a DE breakdown when you are cleaning the filter.
To lead our discussion, we have with us Pentair’s Product Manager on filters and valves Frank Swindell and Regional Training Manager Mike Childress.
Our final episode goes over cartridge filters. Stay tuned!
Pentair Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
You can follow Pool Chasers below:
Pool Chasers Website
Pool Chasers Instagram
Pool Chasers Facebook
Pool Chasers FB Group
Pool Chasers Twitter
Pool Chasers YouTube
Pool Chasers Patreon
Today’s episode is the second in our four-part filter series, and we are talking all about sand filters. We all know what they look like, but do we know exactly how they work and their correct terminology?
Our guests today break down the anatomy of a sand filter, what backwashing is truly intended to do, why the laterals are important and when to change them out, and when and how to do a proper sand change.
To lead our discussion, we have with us Pentair’s Product Manager on filters and valves Frank Swindell and Regional Training Manager Mike Childress.
Our next episode is a primer on DE filters. Stay tuned!
Pentair Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
You can follow Pool Chasers below:
Pool Chasers Website
Pool Chasers Instagram
Pool Chasers Facebook
Pool Chasers FB Group
Pool Chasers Twitter
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Today’s episode is the first in a four-part series on filters. We discuss why filtration is such a vital part of a pool and spa. We talk about how you can explain filtration in layman’s terms to help customers understand it better, how to choose the right type and size filter, what “effective filtration area” means, and much more.
To lead our discussion, we have with us Pentair’s Product Manager on filters and valves Frank Swindell and Regional Training Manager Mike Childress.
Listen in as Frank and Mike explain how to spot filtration issues in a pool or spa, how commercial and residential pools require different standards when gauging what size filter to install, considerations around the distance between the equipment and the pool, and choosing between the three types of pool filters.
Our upcoming episodes will feature conversations that delve deep into sand, DE, and cartridge filters. Stay tuned!
Pentair Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: Episode Webpage
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Last Thursday, Pleatco announced the winners of the 2020 Perfect Pool Guy/Gal Search. In this episode, we get to know Jesse Gist of Gallagher Pools and Spas and Shannon Sellers of Jeff’s Pool and Spa Service. We discuss how they got into the industry, their current positions in the companies, what it was like entering, competing, and winning the contest, and what 2021 holds for each of them.
We kick off the episode with Pleatco's Chief Marketing Officer Battista Remati reflecting on this year’s contest and the entries they received and what it was like to run the contest exclusively online. Later, he closes the conversation by explaining what he saw in Jesse and Shannon that led him to choose them as the winners of the contest.
Listen in as Jesse and Shannon discuss how they got their start in the pool industry, what they did to win the 2020 Perfect Pool Guy/Gal Search, and what they are looking forward to in the new year as the winners of the contest.
Episode Webpage Link:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pleatco, Jesse, and, Shannon by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Primate Pool Tools
Pleatco
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Today’s guest reminds us of a simple, yet overlooked principle in business: The more time and care you put into serving each individual customer, the more likely that customer will stick with you for life.
In this episode, we speak with our very own repair mechanic from Brothers Pool Service & Repair and a 20-year veteran of the pool industry, Danan Burns. Things that we always appreciated about him are his professional approach to the craft, that he takes personal responsibility and ownership with each job, and his incredible attention to detail.
We have a discussion, along with our service manager Kyle, on the day-to-day operations at Brothers, the procedures we built together, and the communication it takes to run a successful service and repair division.
Listen in as Danan discusses how his military experience informs his approach to servicing clients today, how to keep customers coming back to you, what it means to assume personal responsibility and ownership over each and every job, and his detailed repair process in the backyard
Episode Webpage Link:
If you enjoyed this episode, check out the photos, show notes, and all the links referenced by going to the episode webpage here: Episode Webpage
Episode Sponsors:
Pleatco
Pentair
Anderson Manufacturing Company
Pool & Electrical Products
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A few weeks ago, we discussed ways to reduce chlorine usage in a pool. Today, we talk about a new product that we think can help you do just that.
Our friends over at Pivot-Solar Breeze have launched a brand-new Ariel line. We love the NX2 model, but they improved upon it and made the units much nimbler and more effective. What we love most from a service perspective is that the Solar Breeze does a lot of the skimming for you, which allows you and your technicians to focus on the more important aspects of the job at each visit.
Paul Sim is the CEO of Pivot-Solar Breeze. He and his team have always listened to their customers, and as you’ll hear in the episode, we think their new improvements have knocked it out of the park. You’ll definitely want to add the new Ariel to your team’s arsenal.
Listen in as Paul discusses how Solar Breeze was conceptualized, Solar Breeze’s recent acquisition by Pivot International, how Ariel is an improvement over the NX series, and Solar Breeze’s other new product, Skimbot.
Pivot-Solar Breeze Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pivot-Solar Breeze by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Primate Pool Tools
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Why would a third-generation pool builder step away from the family business to start a business of their own? Today’s guest shares his motivation for charting his own course and continuing his family’s legacy on his own terms.
Nick Hauk is the owner of Pure Design Group. He started in the pool industry when he was just 15 years old. He graduated from Oklahoma State University where he studied landscape architecture and entrepreneurship, both skills that he puts to use at his company today. After graduation, he moved back to Celina, Texas, where he helped his family business grow from 40 to 250 pool builds a year. He has since started his own boutique agency which focuses on quality over quantity.
Listen in as Nick discusses his family business, his experience on Pool Kings, what it is like working day-in and day-out with high-end clientele (and the transparency it takes to do so), and his new adventure in the world of acrylic.
Pure Design & Elemental Acrylic Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Nick, Pure Design Group, & Elemental Acrylic by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Anderson Manufacturing
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The chlorine shortage is a real problem that has become a topic of much debate in the pool industry today. How many of us actually understand what happened when the factories were forced to shut down? Our guest explains why the shortage is taking place and provides an alternative perspective from the manufacturing angle.
John Bokor has been with Haviland for eight years. He came onboard as the Regional Sales Manager for the company covering the Midwest. This year, in the wake of COVID-19, he took on the role of Director of Sales for the pool division. John is also involved with some of the marketing for the company, teaches classes at trade shows, and has contributed heavily to the Haviland brand by starring as the “Legend” on videos featured on the website.
Listen in as John shares how he came to be the face of Haviland and picked up the moniker “Legend” in the process, the challenges posed to the industry by both the plant fire and the drastically shifting economy in 2020, and alternatives to chlorine amid the shortage and how to start educating customers on this situation.
John Bokor & Haviland Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow John & Haviland by going to the episode webpage here: Episode Webpage
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Pentair
Pool and Electrical Products
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In this episode, we sat down with Robert Stuart who is from Colorado Springs, Colorado. Robert has over 30 years of experience in the hot tub industry. He shares some fundamentals and best practices on how to service and upsell to make the most out of the hot tubs on your route. Listen in as Robert discusses the differences between a pool and a hot tub and the unique challenges of building and maintaining the latter, considerations in tailoring the right spa to the customer’s wants and needs, the perfect drain and maintenance schedule for a hot tub, how to conduct a chemical maintenance check, and financial opportunities when servicing hot tubs on your route.
Episode Webpage:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Robert Stuart by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Spa Retailer Magazine
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In this episode, we had the opportunity to sit down with Lee Russell of Russell Pool Company in Baton Rouge, Louisiana. Russell Pool Company was founded by Roy and Betty Russell in 1965, and today it is owned and operated by Keith and Lee Russell who have continued the tradition of designing and developing beautiful swimming pools. We all know that pool construction is a science, Lee shares with us why that is especially the case in Louisiana's unique environment, which includes year-round rainfall, high humidity, and shifting soil. In addition to pool construction, Russell Pool Company has a pool service division and operates a retail store.
Ever since we first met Lee and got to know him at a Tributary event, we knew we had to have him on to share what he knows. Lee talks with us about what it is like being in a multi-generation family business and the ups and downs that come with it. He also shares several business tactics that he has implemented since he became one of the owners. To this day, Lee still plumbs in their equipment sets and is very involved in the day to day operations of the business because he truly loves what he does. The Russell Pool Company story is a special one that deserves to be told and we are honored to share it with you all.
Russell Pool Company Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Russell Pool Company by going to the episode webpage here: Episode Webpage
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Pentair
Lyon Financial Services
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In this episode, we sat down with Danielle Bahr who is the Director of the Swimming Pool Pro Alliance (SPPA) in Temecula, California to discuss general liability insurance. Most businesses out there, have some sort of LLC or Corporation protecting their personal assets. That is very important, but what happens if an incident occurs or an accident happens? Who is going to pay for that? That is where general liability insurance comes in! Danielle walks us through what it is exactly and why you need it for your business. We discuss what you should be looking for in a policy, some of the most common claims, what is not covered, and how to file a claim if you should need to do so. Danielle has been around the industry since birth, and her knowledge of it really shows through what SPPA has to offer to you as a Professional.
SPPA is an alliance dedicated to the niche insurance needs of the pool and spa professional industry. Their mission is to make sure you as a customer are not only getting the best customer support but also have the peace of mind that your alliance is your voice, and always fighting for your program and insurance needs. Through the program, they have tailored and customized three insurance options that you can pick from. They take pride in listening to their members and with over 30 years of encompassing the Pool and Spa industry, they know the needs of Pool and Spa Professionals. After listening to the episode, fill out an application to see if they are the right fit for you!
Swimming Pool Pro Alliance (SPPA) Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow SPPA by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Primate Pool Tools
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In this episode, we sat down with Travis Scott of Unity Pools in Gilbert, Arizona. Ever since we first saw them on Instagram, we knew that they had a California lifestyle vibe to them. Since we are from there as well, we really connect with some of their projects. Travis shares his story with us and we think you will agree that it is not your typical raised in the industry story. From growing up in not the best circumstances and finding himself in skating, surfing, and snowboarding, to his journey through the NFL, it has all tied into who he has become as a pool builder today. Travis also explains how they created the Unity Pools brand, what “built with integrity” means to them, and how they truly embrace the lifestyle pool environment with their customers. With an always listening and always learning mindset, they give their clients that custom backyard experience they have always envisioned.
Unity Pools Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Unity Pools by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Lyon Financial
Pleatco
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In this episode, we sat down with Oceanside Glass & Tile’s CEO Sean Gildea as well as their Product and Inventory Manager Brian Fitzgerald. We have been big fans of Oceanside since we first saw it on a job site. There is just something unique and special when you open the box and once it is installed it looks even more fantastic. We have always heard that they had a very cool origin story and after recording the interview, let us tell you, it did not disappoint. Oceanside’s story began just over 25 years ago in the year 1992. Three artists and a young entrepreneur created a game-changing trifecta - Tile, Glass, and Sustainability. Forging into uncharted waters to develop handcrafted tile with recycled bottled glass. Listen to the episode to hear how their story unfolded and how Oceanside was born.
Sean and Brian also share Oceanside’s past and current cultures with us. To this day, many of their original beliefs are intertwined in the day to day operations as well as the culture and product. We have learned over the years that when it comes to a high-quality product, that the company behind that product has spent a ton of time implementing the right systems. Such is the case with Oceanside, it is no surprise that they are so successful. We discuss their manufacturing process in detail and it is something you do not want to miss! We even throw in some discussion about tacos! Who doesn’t love tacos, right?!
Oceanside Glass & Tile Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Oceanside by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Pleatco
PoolRX
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In this episode, we asked Chas Bogardus of Budd’s Pools & Spas back to discuss the pool closing season with us. Winterizations may not be something we deal with much here in Arizona, but we know a large portion of the country enters their closing season after Labor Day and we wanted to discuss them. Being from the New Jersey area and on the board of directors of NESPA, Chas has a ton of experience on this topic and has taught many pool closing classes over the years. When it comes to closing a pool, it is critical that it is done correctly so that the lines do not crack or burst when it gets to freezing temperatures. That’s why it is so important to understand what you are doing. Throughout the episode, we discuss Budd’s closing process, some best practices, common mistakes, balancing the water, blowing out lines, pool covers, scheduling, and more.
Budd’s Pools & Spas began with the vision of one man, Herb Budd, Jr. He founded the company fresh out of college in 1958, working side by side with his wife Phyllis. That same year, Budd’s Pools & Spas became a member of the National Spa and Pool Institute, where Herb later served as one of the National Directors. With continued service and dedication, Herb and Phyllis grew Budd’s Pools & Spas to become an award-winning business, highly respected by its peers in the industry. In 1998, Budd’s Pools & Spas became one of 13 pool and spa dealers nationwide to be inducted into the AQUA 100 HALL OF FAME. The Aqua 100 Hall of Fame recognizes companies selected as the top 100 Pool and Spa dealers in the industry for five or more consecutive years.
Budd’s Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Budd’s by going to the episode webpage here: Episode Webpage
Sponsor Links:
Pentair
Anderson Manufacturing Company Inc
Pleatco
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In this episode, we sat down with Pleatco’s Chief Marketing Officer Battista Remati to discuss the 2020 Pleatco Perfect PoolGuy/Gal Search We really enjoyed our conversation with Battista as he shared the origin story of the contest and what it has done for the winners over the years. Winning the contest has truly changed so many lives by not only growing their business tremendously but by creating a network of pool professionals that can help each other grow. As Battista says on the episode “Once a perfect pool guy/gal always a perfect pool guy/gal”
Pleatco and longtime co-sponsors GENESIS / Pool & Hot Tub Alliance (PHTA) along with their new media partner AQUA magazine have launched the 2020 search for the best of the best pool and spa service technicians across the country and extending as far as Canada and Europe. Since 2007, Pleatco and co-sponsors have been shining a spotlight on this segment of industry professionals who are more accustomed to working in the shadows. The contest is an innovative way to honor the hard-working men and women of the pool and spa service industry.
This year’s Perfect Pool Guy and Perfect Pool Gal will each receive THE ULTIMATE $5,000 PERFECT POOL / SPA SERVICE PACKAGE that contains a truck decal makeover, new service equipment kit, great new tools, a $500 phone card, and $1500 Pleatco products. Both winners can select either the GENESIS C201: Concrete Pools or C260: Vinyl Liner / Fiberglass CONSTRUCTION Course ($5,000 value). All finalists will receive a special Certificate of Merit Award and ALL nominations receive a free "LEGEND" T-shirt. Add in a high-profile online awards ceremony hosted by AQUA magazine, a nationwide advertising campaign in 2021, and thousands of dollars of free Pleatco products, and you have an amazing incentive to nominate yourself or a colleague for 2020’s Perfect PoolGuy/Gal contest.
Pleatco Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pleatco by going to the episode the webpage here: Episode Webpage
Sponsor Links:
Pentair
PoolRX
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In this episode, we sat down with Pentair’s National Training Manager Sue Robach to discuss the Pentair Master Service Program. When we ran Brothers Pool Service, we were always trying to find ways to make us and our team better. We were also constantly looking for topics to discuss during our weekly meetings and we think that this would have been a great resource to have. For many companies out there, the summer will be coming to an end which will allow more time for education. What better way to educate yourself than to enroll in the Pentair Master Service Program? With the ability to give each employee their own login, they can all go through the program individually or you can do it as a team. Either way, the Pentair Master Service Program provides a learning opportunity like no other. Whether you choose to install Pentair equipment on most jobs like we did or you have a few pools with their equipment on them, you will need to learn how to troubleshoot and this program provides the tools to help you do just that. In addition to that, you will get access to some amazing tools such as the Tech Smart, Pool IQ, and Pool Pad Pro apps.
Episode Webpage:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode the webpage here: Episode Webpage
Sponsor Links:
Pentair
Pool & Electrical Products (PEP)
Lyon Financial
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In this episode, we sat down with Chad Warner who is the owner of Fountain Rescue which is a fountain remodel, new build, cleaning, and repair company in Cave Creek, Arizona. When we ran Brothers Pool Service, we were always a little hesitant to take on fountains after we had a few bad experiences in the beginning. We quickly found out that although they have a few similarities such as water chemistry, they are quite different than a pool. Just like most specialty items, there are tricks of the trade for taking care of fountains properly and we discuss several of those with Chad on the episode. Chad also walks us through how a fountain works exactly, what differences they have from pools, some best practices for maintaining them, and his process for looking at new build and repair requests.
One thing that we learned over the years with fountains, was that they should be drained regularly. We had to learn this the hard way by fighting with bad water chemistry, old water, and fountains that would get filled with debris. Chad gives us his opinion on how often they should be drained, what he does upon start-up when refilling, and what the draining process looks like. Another thing we learned was that we never charged enough, nor paid our technicians enough to service fountains properly. If we would have heard this episode back then, we definitely would have. We hope this episode not only gives you the confidence to take on fountains but to charge appropriately for that service.
Episode Webpage:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Fountain Rescue by going to the episode the webpage here:Fountain Rescue Links
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Pentair
Primate Pool Tools
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As business owners, we always have the best intentions when we schedule a photo shoot, but do you have a set plan for that shoot? Do you know what shots you are looking for, and more importantly do you know what platforms you are planning to use the photos on? Well, in this episode, Greg and Tyler discuss how you can be more organized during the whole process so that when you receive the photos back, you can be ready to deploy them as effectively as possible. We believe that if you share your plan for the photos with the photographer beforehand, they will have a better idea of what you are looking for and will be able to get you those exact shots.
Most business owners at one point in time have probably taken the time to coordinate and spent the money for the shoot only to have the photos sit in a dropbox folder. Sure, they may sprinkle one or two on Instagram, Facebook, and hopefully their website, but are they really getting the most out of them? Each platform is different, social media wants photos in certain dimensions and resolutions, and they are different than say Houzz, Pinterest, or Google My Business. We discuss strategies for each of these platforms as well as some ideas on where to use certain photos. We hope this episode helps you get the most out of your photoshoot more traction to your website and all of your other channels.
Episode Webpage:
If you enjoyed this episode, check out the photos, show notes, all the links referenced by going to the episode webpage here: Webpage
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Pentair
PoolRx
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In this episode, we sat down with one of Jobber’s experts Chris Gardner to discuss the software that changed our business. This day and age, customers expect a convenient experience from start to finish and when you use Jobber you can give that to them. 33% of people say they would pay 20% more for a convenient experience, so make why not make convenience your competitive edge? You don’t need to beat your competition by lowering your prices when you can beat them by offering more value and it all starts with the booking process. You can set up custom forms so that your customer can book online, through social media or by phone quick and easy. You even receive a booking request notification when a customer submits a request which you can immediately review and convert to a quote or schedule a job. By using Jobber’s field service business software, you can win more jobs by creating branded quotes that customers can review and approve online then pay any deposits required.
With the right tools for planning your week, you can fit more jobs into each day and get more done without having to hire additional staff. Your routes are optimized, customers can receive automatic appointment reminders, and your technicians always have the job details they need in their Jobber app. For the technicians, you can create custom forms that will allow them to enter chemical readings, jobs performed, and any other information you want to collect each visit. It’s fully customizable, so track only the information you want to. On top of that, with Jobber’s waypoint markers, you can see every time your team interacts with the Jobber app, so you can view where the work is getting done and when.
Time is our most valuable asset, right? Jobber offers convenient automotive features such as reminders to the client, one-click conversions, quote reminders, and batch invoicing. One of the biggest complaints we hear is how long billing takes. With Jobber, you can also set up automatic invoicing and payments. This is huge because you can create recurring invoices, but throughout the month you can add one-time services such as filter cleans or replacement parts and it will run the process for you. Once it runs, only the recurring charges will stay on for next month’s billing cycle. By using their custom automation, you can get back more of your day to work on the business instead of in it. We promise you want to get Jobber today and take advantage of their 14-day free trial!
Episode Webpage:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Jobber by going to the episode webpage here: Jobber Links
Sponsor Links:
Pentair
Pool and Electrical Products (PEP)
PoolRX
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We have noticed over the years, that when you tell someone you work in the swimming pool industry, they automatically think that you can answer every question they have about their pool. One of the most commonly asked questions we received was how does in-ground pool plumbing work. It seems to be one of the more complex things to understand when it comes to swimming pools. We had our generic answers for them, but since this is a podcast for pool professionals, we wanted to take a much deeper dive into the world of plumbing. That’s where our guest today Justin Bowie from JMax Plumbing in Tempe, AZ comes in! We have known Justin for several years now and when it comes to the ins and outs of how to plumb a swimming pool, he is the man, plus he has an amazing beard! Seriously, check it out when you get a chance.
We asked Justin to explain to us how a pool plumbing system works exactly and trust us, you do not want to miss his answer. We also asked him several other key questions such as how to find air leaks in pool plumbing, what kind of issues can come when plumbing a pool, and even what PVC glue to use for pool plumbing. He also shared some best practices for pluming a brand-new pool, replacing equipment, plumbing above and below grade, and fixing a leak on a valve or fitting. When it comes to plumbing, you also need some specialty tools, Justin talks about some of those and what you absolutely need to keep on your truck.
One of our favorite parts of the episode, was Justin’s answer when we asked him what is the best way to go over a complex pool plumbing system? His suggestion and thorough answer are like nothing we have ever heard before! After listening to this, if you follow his instructions, you should never have an issue figuring out what each plumbing line does ever again. We have been working on this episode for quite some time and it definitely did not disappoint! Whatever your title is in the industry, this is an episode that will help you better understand the hydraulics that make the pools we love so much operate.
Episode Webpage:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow JMax by going to the episode webpage here: https://poolchasers.link/libsyn-109
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-109
Anderson Manufacturing: https://poolchasers.link/anderson-pwu-109
Ledge Lounger: https://poolchasers.link/ledge-pwu-109
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In this episode, we sat down with Pentair’s heater and lighting project manager Zack Pickard for a crash course on all things pool lights. Lights are another tricky part of the industry as it is mixing electricity and water, which do not typically go together. Needless to say, it is vital to be safe when working with any type of pool lighting. Zack shares some of the histories of lighting which is pretty fascinating as well how standard and LED lights work exactly and more specifically how they can work underwater. He also discusses how pool lights are typically installed and what to look for if you have a pool light that is not working. Not only that, but we break down the following Pentair pool lights: Amerlite, IntelliBrite, MicroBrite, GloBrite, and their options for landscaping and fountains. This episode is jammed pack full of information and we hope you enjoy it as much as we did.
Episode Webpage:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: https://poolchasers.link/web-pwu-108
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-108
Riptide Pool Vacuum System: https://poolchasers.link/riptide-pwu-108
Ledge Lounger: https://poolchasers.link/ledge-pwu-108
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You may be wondering why Email? Well, the fact is that every day, millions of emails are sent from companies to their customers and suppliers. A well-written email can lead to business success, while a bad email can harm a professional relationship, derail a project, or hurt your reputation. People often think that emails can be less formal, but the messages you send are a reflection of your own professionalism, values, and attention to detail, so a certain level of formatting is needed. Proper formatting improves the chances that the recipient will read, react, and respond positively to your email. You’re emailing your customer to get a response, doing things professionally will help get the responses you are looking for.
Efficiency is key, especially when you are wearing so many hats as the business owner, or whatever your responsibilities are within your company. Juggling all the tasks can be difficult, trust us we know! That is why we discuss these 5 ways that can speed up and streamline your process, while also looking and acting like a professional. We have all sent out an email that we wish we could have back and we want to help you avoid that in the future. We had a lot of success in this area while running Brothers, but we also had our fair share of learning experiences as well. We even chat about a few of ours on the episode. Email is still a key component in what we do every day, why not take the time to do it right?
Episode Webpage:
If you enjoyed this episode, check out the photos, show notes, and all the links referenced, by going to the episode webpage here: https://poolchasers.link/web-pwu-107
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-107
Primate Pool Tools: https://poolchasers.link/primate-pwu-107
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we had the opportunity to sit down with Pool & Electrical Products (PEP) Sales Manager Scott Keck and First Choice Product Manager David White. We had a great conversation about how PEP was started and how it has developed into what it is today. Scott and David share with us what makes PEP stand out and how to this day, their goal is to fulfill every order to 100%. That process takes adequate inventory and the guys explain to us how PEP works very hard to make that happen. We were very impressed with their inventory when we visited the North Phoenix Branch, especially the amount of electrical and gas products they had on hand. This makes PEP a one-stop-shop for every project in the pool industry.
David tells us how the First Choice Brand of chemicals and products came about and what the selection process looks like when choosing what becomes a part of the product line. Overall, both PEP and First Choice are customer-service driven and strive to give you the consumer the best experience possible. If you are interested in doing so, we also discuss how to set up an account and find the training that PEP offers. We were excited to have both Scott and David in the studio and look forward to a time when we can attend a PEP day. If you have not done so already, we encourage you to check out a branch in your area and see what they have to offer.
PEP Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow PEP by going to the episode webpage:https://poolchasers.link/web-pwu-106
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-106
Anderson Manufacturing Company: https://poolchasers.link/anderson-pwu-106
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this special episode, we sat down with Brad Leavitt of AFT Construction, Jeromey Naugle of Premier Paradise, and John Martese of On-Demand Design Concepts to discuss what you need to be looking for when aligning yourself with a General Contractor, Pool Designer, or Pool Builder. Each of them has had their own experiences, both good and bad, and have now found each other and respectfully work with one another. They share some of their tactics as well as best practices to finish projects on time and provide the best experience for the client. Communication is key in every aspect of the build and based on the conversation seems to be where the struggles lie when they do arise. Each of them shares their insights as to what they are looking for when partnering up on projects. We knew that if we could get all three of them in a room together, the conversation would be great and we are excited to share it with you!
Brad, Jeromey, and John's Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow AFT, Premier, and On-Demand by going to the episode webpage: https://poolchasers.link/web-pwu-105
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-105
Lyon Financial: https://poolchasers.link/lyon-pwu-105
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with Joe Sr, Joe Jr, and Ben of Primate Pool Tools. They are the creators of the industry’s first carbon fiber pool pole. Have you seen this next generation of pool service poles yet? Maybe you have seen the gorilla at a trade show or on social media and wondered what it was all about. Well, that is the mascot for the Primate 3x premium carbon fiber pool pole that has raised the bar for pool cleaning equipment. Your pool pole is the most important piece of equipment you own. It is the key component in netting, brushing, and vacuuming. Primate understands that, and with 30 years of experience in the pool service industry themselves, they designed an ultra-light pool pole with superior strength, performance, and features that make your job easier and more efficient.
Joe Sr. began developing what became the carbon fiber Primate Pole series in 2013 and began selling early versions of the pole in 2014. Today, Primate Pool Tools has developed multiple models of the Primate Pole series as well as a unique extension system. Primate Pool Tools was founded to provide professionals in the pool service industry the option to invest in higher quality tools that hold up in a tough work environment. Their customer service is on point as well, they work hard to build and maintain a positive relationship with all of their clients. We have really enjoyed getting to know these guys over the last few years and we know you will enjoy their story as well.
Primate Pool Tools Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Primate by going to the episode webpage here: https://poolchasers.link/web-pwu-104
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-104
Riptide Pool Vacuums: https://poolchasers.link/riptide-pwu-104
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with John Rotundo and Brian King from Pentair to discuss suction side, pressure side, and robotic pool cleaners. We had a great discussion about each option and how they are designed to work. We also discussed some of the key things that you need to know when dealing with each style. This information can make a world of a difference when communicating with a homeowner, as knowing the terminology can show your professionalism. As discussed in the episode, different parts of the country may favor one pool vacuum or another, but it is good to have an understanding of each one so that when you run into one in the field you will know about it. We hope you enjoy the episode!
Pentair Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: https://poolchasers.link/web-pwu-103
Sponsor Links:
Pentair: https://poolchasers.link/Pentair-pwu-103
Lyon Financial: https://poolchasers.link/lyon-pwu-103
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
Have you ever asked yourself what is SEO, or what does SEO stand for? Have you heard the term SEM and wondered what exactly is search engine marketing? These are questions we hear often and once had ourselves. It can be difficult to grasp these concepts, so for this special episode of the podcast, we sat down with Lorne Sederoff of SearchKings and we were also joined by Demetra Mandrapilias to discuss these terms. We also jump into a few topics in the big world of Google. The first being how to set up your Google My Business page, the second being how to improve your Google local search results, and the third being the new Google Guarantee option being offered in some industries.
Word of mouth is a good option; and as Lorne says in the podcast “it is a great start” but where do you go from there? If you’re wanting to grow your business, you need to step into the digital age where everyone is searching these days. You need to understand how to show up when someone searches for best pool company near me. You need to understand how google ads work and if they may be a good option for you. What we love about SearchKings is that they offer a flat fee month to month service, which means they know that you need to see results. They know that when you win, they win so they work hard to make sure you are seeing a reward for your investment. If you would like to find out more about how SearchKings can help you grow your business, email them here: poolchasers@searchkings.com.
You will learn about SEO (Search Engine Optimization), SEM (Search Engine Marketing), Google My Business, Google Local Search, and Google Guarantee.
Search Kings Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow SearchKings by going to the episode webpage here: https://poolchasers.link/web-pwu-102
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-102
Anderson Manufacturing: https://poolchasers.link/anderson-pwu-102
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, Eric Knight from Orenda joins us again, but this time it is to discuss eight bad habits that are costing you money. We first heard Eric talk about these on a Facebook live that he and Laura put on for Orenda. In that discussion, they laid out 6 habits, and for this discussion, we talk about those but throw in two of our own in the mix as well. After sitting through their FB live conversation, we wished we would have heard these habits years ago as changing a few of them would have saved us money for sure. Many times, when we were looking where we could cut costs to help get through the tighter summer months, we often looked at the big-ticket items, but what we learned over the years was that it was the little items that made the biggest difference. We think that with a few subtle changes you can save yourselves time and money, both of which are pretty valuable when running a business or a route. We always have a good time when we chat with Eric, and this episode was no exception, we had a great discussion and with many laughs along the way.
Orenda Technologies Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Orenda by going to the episode webpage here: https://poolchasers.link/web-pwu-101
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-101
Riptide: https://poolchasers.link/riptide-pwu-101
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
Episode 100 is here and we can’t believe it! We have interviewed a ton of people over the last few years and while doing so, we have discussed with them how their pasts have shaped who they are today. The background stories are one of our favorite parts of each episode because you can really learn a lot about someone when you understand where they came from and what they have overcome to get to where they are today. So, for this monumental episode, we have decided to flip the script and share our story with you all. Each of us goes back to our roots and discusses our past and how we got to the moment in our life where we crossed paths in our junior year of high school. Our upbringings could not be more opposite as you will hear throughout the episode, but somehow, someway, we found each other and formed an unlikely friendship and brotherhood.
This story was not easy to tell, as we both share some of our most vulnerable moments, insecurities, and struggles, but we wanted to be real with you, so you understand who we are and what we have overcome in our lives. So, we go deep in this one, but we also have many laughs and discuss some of our favorite moments growing up and all the crazy fun times we had together. They say opposites attract and we could not be a better yin and yang example of that. Since we call each other brothers and we don’t look alike, we get asked all the time how that happened and that is hard to tell in a short conversation, so this is the whole narrative. We hope you connect to our story in some way and that it inspires people to not judge a book by its cover but to look past the surface and get to know people for who they really are.
Episode Webpage:
If you enjoyed this episode, check out the photos, show notes, and all the links referenced by going to the episode webpage here: https://poolchasers.link/web-pwu-100
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-100
Primate Pool Tools: https://poolchasers.link/primate-pwu-100
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we had the pleasure of sitting down remotely with Kevan Cooper who is the Sr. IOT Product Manager for Pentair. We asked Kevan to give us an overview of Pentair’s new flagship automation product the IntelliCenter. We first saw the IntelliCenter control system at a trade show a few years ago and were very impressed, we could tell that Pentair took the time to put together a quality product. We were excited for the touchscreen technology, the over the air updates, and the ability to adapt as the homeowner updates their system. Kevan breaks down each of those with us throughout the episode. We also discuss the difference between the IntelliCenter and Pentair’s other products the EasyTouch and IntelliTouch. One of our favorite things about the product is that Pentair created an IntelliCenter Upgrade Kit that can convert either the EasyTouch or IntelliTouch to an IntelliCenter. We had a great time talking with Kevan and we hope you enjoy the episode.
Pentair Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: https://poolchasers.link/web-pwu-99
Sponsor Links:
Pentair: https://poolchasers.link/pentairpartners-web-99
Lyon Financial: https://poolchasers.link/lyon-web-99
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
We had the pleasure of sitting down with Mitch Katz who is the General Manager at Land of Elite and the current President of NESPA. We first met Mitch in Atlantic City at the Pool and Spa Show in 2019 and knew that we had to have him on the show. We were excited that we were finally able to make it happen. Mitch shares his story with us about how he grew up in the family business and he learned from a young age the amount of grit it takes to run a business. After graduating from college Mitch knew he wanted to be involved in the business and has put that college education to use by integrating many new systems and processes. He even shares a few with us during the episode. He also helped start a pool service division for the company which has become successful as well.
Land of Elite is a full service “design and build” company. They take on the whole project, mostly in house, which includes the swimming pool along with other things such as gardens, sidewalks, fences, patios, pizza ovens, and playscape or tennis courts. Pretty much any piece you can think of, they can do for their customers. This is pretty unique, as a lot of other companies would sub those out. They have built and continue to service many high-end elaborate pools over the years. We were very impressed by their portfolio. It was an honor for us to have Mitch on the podcast and we hope you enjoy his story as much as we did.
Land of Elite Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Land of Elite by going to the episode webpage here: https://poolchasers.link/web-pwu-98
Sponsor Links:
Pentair: https://poolchasers.link/pentair-web-98
Riptide: https://poolchasers.link/riptide-web-98
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with Chas Bogardus of Budd’s Pools & Spas to discuss all things Pool Openings. This is a topic that we are not too familiar with being from Arizona, so we thought it was best to talk to an expert about it. Memorial Day is approaching quickly and we know many of you are starting to open your pools. Budd’s has been around since 1958, so they know what they are doing! Chas shares their process of opening a pool with us as well as some best practices, most common mistakes, and how pool openings can differ with every pool. He believes that a “summerization” customer is an important one because they are choosing to have the company open the pool instead of doing it themselves and that the company should go above and beyond to ensure those customers are properly taken care of.
Budd’s Pools & Spas began with the vision of one man, Herb Budd, Jr. He founded the company fresh out of college in 1958, working side by side with his wife Phyllis. That same year, Budd’s Pools & Spas became a member of the National Spa and Pool Institute, where Herb later served as one of the National Directors. With continued service and dedication, Herb and Phyllis grew Budd’s Pools & Spas to become an award-winning business, highly respected by its peers in the industry. In 1998, Budd’s Pools & Spas became one of 13 pool and spa dealers nationwide to be inducted into the AQUA 100 HALL OF FAME. The Aqua 100 Hall of Fame recognizes companies selected as the top 100 Pool and Spa dealers in the industry for five or more consecutive years.
Budd’s Pools & Spas Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Budd’s Pools & Spas by going to the episode webpage here: https://poolchasers.link/web-pwu-97
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-97
Anderson: https://poolchasers.link/anderson-pwu-97
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
This week we sat down with Brian Fullerton of Brian’s Lawn Maintenance and the Fullerton Unfiltered Podcast. Brian is doing some amazing things in the lawn maintenance space through his popular YouTube channel and now podcast. We wanted to have him on to share his story and talk about what it takes to be successful. This episode is a little more aggressive than normal for us, but it is the kind of episode we get fired up by and similar to podcasts that helped us in our careers. The common theme throughout the episode is that no successful person got there without putting in the work. Nothing great comes without the hustle and grind it took to get there. Wherever you are in your entrepreneurial journey, whether that be 30 years in or just starting out this is an episode you don’t want to miss.
Brian started his lawn care and landscaping business back in April of 2007, with nothing more than a dream and a desire to accomplish more. Stuck in a dead-end job working for a fertilizer company, with little prospects for job advancement and no college degree to fall back on, he decided to go all-in with a business of his own. Safe to say the journey that followed would be one of victories and defeats, successes and failures. But through it all and despite the circumstances, he came out on top with a successful business of his own. Like Brian, you too can become successful by putting in the work. We hope you all are inspired by this one as much as we were!
Brian Fullerton’s Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Brian Fullerton by going to the episode webpage here: https://poolchasers.link/web-pwu-96
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-96
Primate Pool Tools: https://poolchasers.link/primate-pwu-96
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
We had the opportunity to sit down with Eric Knight of Orenda Technologies to discuss the Langelier Saturation Index also referred to as the LSI. This term may be brand new to you or you may have heard about it in a CPO class or even a start-up class, but it is definitely something that every pool professional should understand. We took one of Eric’s classes a while back and were very impressed with his knowledge of the subject. We knew we had to have him on to describe it the same way to you. We discuss how to calculate the LSI using the following six variables: ph, water temperature, calcium hardness, carbonate alkalinity, cyanuric acid, and total dissolved solids. Eric explains why each one is important and why you should be tracking the LSI on each visit.
Eric works for Orenda Technologies which you may know for their products such as PR-10,000 or CV-600, but they have been stepping up their education game over the last year or so. They have spent thousands of hours creating Orenda Academy and have enhanced their app so that it not only works as a dosing calculator but also functions as a Langelier Saturation Index calculator as well. We encourage you to go through the academy if you haven’t already and attend any webinars or classes that Eric and the Orenda team put on. Knowledge is power and the more you know, the better prepared you are for what is out there in the field.
Orenda Technologies Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Orenda Technologies by going to the episode webpage here: https://poolchasers.link/web-pwu-95
Sponsor Links:
Pentair: https://poolchasers.link/pentair-web-95
Anderson: https://poolchasers.link/anderson-web-95
Primate: https://poolchasers.link/primate-web-95
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with Sarah Bess who is the Director of Marketing and Dealer Services for Lyon Financial. She jokingly refers to financing as the little “F” word that people throw around, but do not really understand and after recording the episode with her, we agree. As part of the episode, we break down financial terms such as secured and unsecured loans and interest rates so that you can have a better understanding of the topic. This will help you educate your customers when discussing these types of options with them. Swimming pool financing is something that not everyone knows is out there, but they should. It can help with everything from new builds and remodels to equipment sets, pergolas, and even outdoor furniture. As long as the project is over $5,000 there is an option for every type of pool business out there. If we knew this was available when we ran Brothers Pool Service it would have been a no brainer to add to our bid process.
Lyon Financial is all about customer service, they look at it as creating partnerships and are there for you and your customer every step of the way. They offer low-interest rates and long-term loans, and they even have a pool loan calculator right on their website, so your customers can get an estimated monthly payment. With everything going on in the world right now, homeowners will be looking for options to upgrade their backyard experience and you can give that to them. Don’t know where to get started? Don’t worry, we have teamed up with our friends at Lyon to create a custom checklist so that you can become a preferred vendor. Do not miss this opportunity to enhance your customer service, go to the episode webpage to download the form now!
Lyon Financial Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Lyon Financial by going to the episode webpage: https://poolchasers.link/web-pwu-94
Sponsor Links:
Pentair: https://poolchasers.link/pentair-web-94
Merlin Industries: https://poolchasers.link/merlin-web-94
Pool RX: https://poolchasers.link/poolrx-web-94
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with Kirk Bianchi who is the owner of Bianchi Design and whose mission is to transform ordinary backyards into “waterscapes” or custom works of art. Bianchi’s design approach was inspired by a trip he took to Japan as a senior in high school. He was struck by how the Japanese architecture and landscape design integrated and blurred indoor/outdoor spaces in a simple, yet elegant way. It is this approach that makes him unique among conventional pool designers and landscape architects who do not integrate the elements of architecture, landscape, and pool design together. We love his approach of sculpting outdoor living spaces that encourage taking in the moment and quieting the noise.
During the episode, Kirk breaks down how he views the swimming pool design as if he were looking through a photographer’s lens. Taking into account every angle and framing up the pool as if it were the subject of the photo. His designs not only make you stop for a moment to take in the beauty but truly tell a story as you walk through the living art form. We have never heard anyone describe it as he did on the podcast. Whether you are a designer, builder, manufacturer, or service company, you will be inspired by the way Kirk describes what we do and what this industry provides for our clients. We promise, you will never view a swimming pool or outdoor space the same!
Bianchi Design Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Bianchi Designs by going to the episode webpage: https://poolchasers.link/web-pwu-93
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-93
Lyon Financial: https://poolchasers.link/lyon-pwu-93
Merlin Industries: https://poolchasers.link/merlin-pwu-93
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode we sat down with Sabeena Hickman, Janay Rickwalder, and Jennifer Hatfield of the Pool and Hot Tub Alliance (PHTA), to discuss their recent efforts in response to the COVID-19 coronavirus crisis. With the number of cases of the coronavirus in the USA increasing, most states have issued some sort of social distancing or shelter in place orders. This has caused a ripple effect that this country has not seen since the world war era and that many were not prepared for. We are all adjusting to changes in some way to the “new normal” of work from home scenarios and at-home learning. Luckily for us, the pool industry has been labeled as an essential service in most areas. Since the beginning, PHTA has been working tirelessly to fight for your right to be deemed an essential business and continues to do so in those areas where that may be unclear.
We discuss their website specifically dedicated to coronavirus updates and resources to help you navigate through these times. On the site, you will see several resource options. 1. State and Local Government Information, here is where you can look for your state and see the most up to date orders. 2. Customer Communications, here you can find customer messaging for essential pool maintenance services with customizable documents. 3. Federal Assistance, here you can find information on the CARES Act among other assistance related resources. 4. Workplace Safeguards, here you can find the CDC recommendations for best practices and the COVID-19 Surface Disinfection Poster. We also dive into some personal and business ideas for you to try and make the most of the situation. This is not your typical coronavirus conversation; this one is tailored to you. You don’t want to miss it!
Guest Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow the PHTA coronavirus updates by going to the episode webpage: https://poolchasers.link/web-pwu-92
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-92
Merlin Industries: https://poolchasers.link/merlin-pwu-92
Pool RX: https://poolchasers.link/poolrx-pwu-92
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with Structure Studios founder Noah Nehlich. They are the creators of the industry's leading pool design software Pool Studio and landscaping software VizTerra. Noah’s journey is the true definition of what it is like to be an entrepreneur. It all started with a video game project he created when he was young, through this, he learned that when people can visualize something then they are more likely to buy into the project. With the development of Pool Studio, they opened the eyes of homeowners everywhere by allowing them to see a 3D pool design of the concept they were looking to build in their backyard. Until then, most people were using hand drawings and other versions of 2D designs to show their clients. This new program also empowered designers and builders to create an emotional connection with every presentation they performed.
Structure Studios has since created Vip3D which is a 3D high-end design software and YARD which is an augmented reality app. We had a great conversation about Noah’s incredible journey, the history of Pool Studio, what the software is designed to do, it’s capabilities and features, and how it essentially works. We also discuss the steps to take to get started and what kind of training classes they have available. If you think swimming pool or landscape design is a fit for you, this episode gives you a breakdown of the options that are available starting with a Structure Studios free trial.
Guest Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Structure Studios by going to the episode webpage here: https://poolchasers.link/web-pwu-91
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-91
Lyon Financial: https://poolchasers.link/lyon-pwu-91
Merlin Industries: https://poolchasers.link/merlin-pwu-91
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
This episode threw quite a curveball at us, we were on our way to Long Beach and were prepared to record our final stop of the live tour when we found out that the city was recommending to not have large group gatherings. We decided it was in the best health interest for everyone if we canceled the event. We were pretty bummed about it but we adjusted and changed it to a Facebook Live, as well as an epic podcast episode. We turned our Air BNB into a recording studio and off we went! We sat down with our good friends Rich Gallo of Pure Swim, Javier Payan of Payan Pools, and Dustin Anderson of Precision Aquatics to discuss 1099 Independent Contractors and W-2 Employees. With the new AB-5 Law coming out in California, there have been a lot of questions surrounding this topic and we wanted to shed some light on what it means and how to adjust to it if necessary.
All 3 of the guests, as well as us, have dealt with both independent contractors and employees so during the episode we share our experiences. The overall goal of this podcast was to define each one so that businesses could figure out where they fit into the conversation and help make the transition if necessary. There is a lot of negative talk surrounding this, but we tried to stay positive and make suggestions that will overall make the industry better. When we were running Brothers Pool Service this topic was always being discussed between us and since we started Pool Chasers, it has been one of the most asked for topics. We hope you get a better understanding of it and get as much out of this episode as we did.
Guest Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Rich, Javier, and Dustin by going to the episode webpage here:
www.poolchasers.com/blog-1/90
Sponsor Links:
Pentair: https://poolchasers.social/pentair-web-90
Anderson: https://poolchasers.social/anderson-web-90
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with Mike and Jacob of Sparkle and Splash Pool Care. Mike & his wife Amy started the company in 2007 when they moved from the Bay Area to Tucson, AZ. They started out by purchasing a route of 50 customers and now service over 800 pools weekly. Amy actually took care of the pools for the first 6 months or so. Mike shared with us that he could not have done this without Amy and her continued support. Having that stability and trust at home has allowed him to focus on the business. Now 10 years later Amy is coming back on board and bringing her 30 years of corporate experience which will continue to move the company forward for years to come. Coming from a corporate background, Mike viewed the industry a little different than most. Mike saw that growth was one of the most difficult parts of running a service company, so he adopted a unique strategy of acquiring routes to allow for that growth and provide the infrastructure to create new staff positions such as a service manager which we discuss on the episode.
Over the years as they have grown, they have added additional expertise in pool maintenance management. This has led them to be one of the top leading Pool Service companies in Tucson. One of those key hires was Jacob who Mike wanted to have on with him since he is such a key piece to what they do day in and day out. Jacob has the pool industry in his blood, his father has been in the industry for over 30 years. As a child he and his cousin would talk about wanting to be pool guys when they grew up. Being raised around pools and being taught how to work hard by his dad has turned Jacob into an incredible person and asset for the company. After talking with both of them, we can tell you that Jacob is the person we all dreamed about having on our team. It was an honor to have them in the studio and share their story.
Guest Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Sparkle & Splash Pool Care by going to the episode webpage here: https://poolchasers.link/web-pwu-89
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-89
Pool RX: https://poolchasers.link/poolrx-pwu-89
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with Michael Erath who is the owner of The Traction Hub in Scottsdale, AZ. In the first 15 years of his career, Michael grew two businesses to over 45 million in revenue and over 200 employees. In 2009, the housing market crash, as well as a betrayal from a business partner and his own blind spots, caused him to lose it all. Late in 2010 Michael leveraged all that he had and started a new business. During that process, he was introduced to the book Traction by Gino Wickman and began implementing EOS into the organization. The business grew tremendously and even made the Inc 5000 list in 2015! Since 2015 Michael has been a full-time EOS Implementer where he and his team at The Traction Hub help others through the implementation of EOS.
Not many books have made an impact on the two of us as much as Traction did. We too saw the benefits of implementing the EOS system into our business Brothers Pool Service. When a client referred to the book one day, we both read it and felt like it was talking directly to us! There are 6 major components discussed throughout the book, but for this podcast, we wanted to focus solely on the vision component. This is the section of the book that discusses core values and core focus. Michael tells us why it is so important for the whole team to understand the company’s vision and how once everyone is aligned, it can be something incredible. He also gives advice on how to create your own set of core values and core focus, and how to roll them out to your team. You will definitely want to take notes on this one! This is an episode that you don’t want to miss!
Guest Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Michael Erath by going to the episode webpage here: https://poolchasers.link/web-pwu-88
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-88
Primate Pool Tools: https://poolchasers.link/primate-pwu-88
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/tour-88
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
For this episode, we sat down with Lance Anderson and Brad Madison of Anderson Manufacturing Company to discuss all things leak detection. In the late 1940s, Francis Anderson started a radiator repair shop. He later invented rubber expansion plugs to make the leak testing process in radiators easier. In the mid-1980s changes, to the radiator construction and the arrival of replacement radiators cut deeply into plug sales. Francis’ grandson Lance spent some time trying to revive the declining sales, and while doing so, he discovered that several pool companies were actually buying plugs from their local radiator shops to use for pressure testing swimming pool plumbing. By listening to these pioneers, Lance determined that there was an unmet need for both pool professional quality tools and information. This became the company’s new mission, and Lance became driven by helping the pool professional find and fix leaks more efficiently and effectively.
We had the opportunity of going to their factory in Minnesota, where we were able to go through some leak detection training and record this episode with them. Leak detection is a topic that many people have asked for and we believe this episode delivers above and beyond their expectations. During the episode, we discuss symptoms of a leak, what leak detection is exactly, some steps to take to find leaks, and what equipment Anderson offers to help along that process. We love the Anderson team, their culture, and their products, so we are excited for you all to hear this episode. We hope you learn as much as we did!
Guest Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Anderson by going to the episode webpage here: https://poolchasers.link/web-pwu-87
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-87
PoolRX: https://poolchasers.link/poolrx-pwu-87
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/tour-87
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with David Sargent and Matt Lopez to discuss the Riptide Pool Vacuum System. We really enjoyed this episode because it dives deep into how their idea turned into a product. By embracing feedback from customers, they have taken the original prototype and shaped it over the years to create the best customer experience possible. Being across the table from these guys as they told their story was truly amazing. You could see their eyes light up when they were talking about each little detail that they have invested time and money into perfecting. That sparkle is rare to see, but it shows that David and Matt are truly passionate about what they have built. We promise you have never heard their story told like this before, we hope it inspires you the same way it did us.
Guest Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Riptide by going to the episode webpage here: https://poolchasers.link/web-pwu-86
Sponsor Links:
Pentair: https://poolchasers.link/pentair-web-86
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/pc-tour-86
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
Another stop of the live tour is in the books and it was a great one! We had the opportunity to interview Lucas Congdon of Lucas Lagoons. You have probably seen him on the hit TV show Insane Pools Off the Deep End. We were very excited to have the opportunity to sit down with Lucas as we have been fans of the show for a long time. Lucas shared some of his backstory with us and how growing up in Vermont taught him a hard work ethic and gave him his creative spirit, both of which he still uses today. We also discuss how since he was young, he has always tried to be in front of the camera and how he used YouTube to get his shot at a TV show. And of course, we talk about the giant grottos that he is known for!
Learning things in this industry is tough, but learning them on tv with other people watching is even harder. Lucas tells us what it was like in the beginning where he was overbuilding the projects to show off what they could do, even to the point that he didn’t know if the company would survive. He shared several other lessons he has learned along the way since he first started and how he has always overcome obstacles so that he can give the customer a great experience. He even shares some insight about the other members of his team that are on the show. We hope you enjoy the episode as much as we did!
Guest Links:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Lucas Lagoons by going to the episode webpage here: https://poolchasers.link/web-pwu-85
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-85
LOU: https://poolchasers.link/lou-pwu-85
Lyon Financial: https://poolchasers.link/lyon-pwu-85
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/live-tour-85
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode we had the opportunity to interview our good friend Tony Arredondo of The Pool Guys of Tampa Bay - Tampapoolpro.com. He has been a big supporter of us from the beginning and we were excited to finally get him on the podcast. Tony is a member of the National Plasterers Council and currently the President of the Florida Swimming Pool Association (FSPA) Tampa Bay Chapter. Tony shared his unique story with us of how he got into the industry. We discussed how the foreclosure market provided him with rapid growth when he first started, so much so that he had to stop taking on new customers at one point to readjust his business strategy. This allowed him to keep his reputation intact, while still providing the customers with the best experience possible. Something we had to do several times while running Brothers Pool Service.
We also had a great conversation about the Tampa group which is an organization he is involved in, which is made up of industry professionals who are experts in different fields. They work with one another to provide their clients with the best customer service possible by making sure the right guy is in the backyard to do each job. This is a great way of coming together to lift the image of the industry and support one another so that everyone is successful. We were very impressed by what they got going on out there in Tampa and think it is something that more of this industry should be open to doing.
Guest Info:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow the Tony Arredondo by going to the episode webpage here: https://poolchasers.link/web-pwu-84
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-84
Anderson Manufacturing: https://poolchasers.link/anderson-pwu-84
Primate Pool Tools: https://poolchasers.link/primate-pwu-84
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/tour-84
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we had the opportunity to sit down with the new Pool and Hot Tub Alliance President and CEO Sabeena Hickman. We got to know her better as a person and discussed how her previous role as the CEO of the National Association of Landscape Professionals led her to this new position and how she can use that experience to better the pool and hot tub industry. We also discussed some of the things that the PHTA has accomplished already since the merger, a few of the new hires Sabeena has made, and new programs that may be rolling out in the near future. She did a great job answering many of the industries questions throughout the interview. Sabeena shared her vision for the PHTA with us and we feel that the organization has a bright future with her at the helm.
Guest Info:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow the PHTA by going to the episode webpage here: https://poolchasers.link/web-pwu-83
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-83
Lou: https://poolchasers.link/lou-pwu-83
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/tour-83
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
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FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
For over 50 years, Gohlke Pools has been a pioneer in family backyard living. Since 1958, when Gene Gohlke built one of Denton’s first family swimming pools, the Gohlke family has been selling swimming pool supplies and offering repairs and weekly cleaning service throughout the region. In 1984, when Matt Gohlke graduated from Texas Christian University, he joined the family business working for Gohlke Pool Supply. In 1992, Matt purchased Gohlke Pool Supply and Gohlke Custom Pools. Matt is currently the President and Nick Day is currently the Service Manager.
We had a great time interviewing them at the Southwest Pool and Spa show. We have wanted to have them on the podcast since the beginning and we're excited that we could finally make it happen. We think they do an incredible job when it comes to hiring, training, and retaining their employees. Our interview with them covers those topics among others. We understand this is one of the industry’s biggest struggles at the moment and we hope this episode gives you a few ideas to help with your business as well.
Guest Info:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Gohlke Pools by going to the episode webpage here: https://poolchasers.link/web-pwu-82
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-82
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
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FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
Stop two of our LIVE tour was in our hometown of Phoenix, AZ and we had the pleasure of interviewing Bob and Kevin Rondeau of Rondo Pools. Bob started the company back in 1983 and it was originally called Pools by Rondo. In 1988, Bob purchased the infamous property on Cave Creek Road so he could build their office and display pool. That move proved to be instrumental as over the next decade, Pools by Rondo became Rondo Pools as well as became one of the valley’s largest and most trusted pool builders. As for Kevin, after graduating from NAU, he started working for the family business. Over the next decade, the second-generation Rondeau would learn every aspect of the business and along with his brother Steven helped grow the business to what it is today. Kevin is now the President and Owner of Rondo Pools.
We had an incredible time with them and for not even knowing what a podcast was, Bob dropped many one-liners throughout the episode that you don’t want to miss. We had many great discussions in the episode, but the theme seemed to be that your employees are your greatest assets and that taking care of them is the only way to have continued success. Through ups and downs, Rondo Pools has proven time and time again that they are one of the best companies in the valley. Their inspiring story is truly the definition of how a family business should be run.
Guest Info:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Rondo Pools by going to the episode webpage here: https://poolchasers.link/episode-pwu-81
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-81
A&A Manufacturing: https://poolchasers.link/aa-pwu-81
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/tour-pwu-81
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
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FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we sat down with Rodney McCall and Brian King to discuss the Pentair IntelliConnect. When these first came out we were stoked to be able to have different options for automation. It allowed us to have the chance to automate the one pump, one filter type pools. For us, those were some of the toughest customers to sell automation to because the larger systems may have been outside their price range. It was a game-changer for us at Brothers Pool Service and we know it has been for many companies.
As always though, learning a new product can be tricky and we understand that, so we wanted to break it down in a way that can help you get a better grasp of it. We discuss what the IntelliConnect is designed to do, why Pentair chose to develop it, what comes with the product when you purchase it, what can be connected to it, and go through the quick start guide. We also discuss a few tricks on setting up the wireless connection and the new Pentair Home App. We learned several things in this episode so we are excited to share it with you!
Guest Info:
If you enjoyed this episode, check out the photos, show notes, all the links referenced, and follow Pentair by going to the episode webpage here: https://poolchasers.link/website-pwu-80
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-80
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/tour-pwu-80
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, we had the pleasure of interviewing Scott Webb who is the Executive Editor and Cailley Hammel who is the Managing Editor of Aqua Magazine. A few weeks ago, they flew us up to chilly Madison, WI to visit the Aqua Magazine headquarters where we had the opportunity to tour the building and meet the dedicated people that work on the magazine each month. We learned a lot and had a ton of fun with the team. We get the magazine every month, but we really wanted to see what it takes to push out a new issue each and every month. Seeing and hearing it really makes you appreciate all the hard work that goes into it.
During the interview, we got a behind the scenes look into how everything works. We dove into their 40 years of history, the Aqua Show, some of their classic issues, their goals in the industry, topics they cover and don’t cover, how content is selected, and some of the hot topics going on in the industry today. We also have a great discussion on how the industry has changed over the last few years with people being more willing to share information. We hope you enjoy the episode as much as we did!
Guest Info:
If you enjoyed this episode, check out the photos, show notes, book recommendation, all the links referenced, and to follow Aqua Magazine by going to the episode webpage here: https://poolchasers.link/website-79-pwu
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-79
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/tour-pwu-79
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
2019 has been an incredible year for all of us here at Pool Chasers. We achieved some great milestones this year. We started doing the podcast full time, spoke at our first conference, launched our patreon page, put out episode 50, recorded our first live episode, and eclipsed over 100,000 downloads! We want to say a BIG thank you to all of our listeners for supporting us and the Pool Chasers mission. We also want to thank all of our sponsors and patreon supporters, without you we would not be able to produce the podcast, so we appreciate you all believing in us.
This year we put out 47 episodes all of which were helpful in their own unique way. These episodes covered a wide variety of topics such as residential and commercial pool service, pool builders, designers, and remodelers, manufacturers products, and water chemistry. We also had some episodes on more specific topics like bid checklists, work-life balance, business, associations, reverse osmosis, water safety, marketing, social media, and photography. We often talk about how many great nuggets there are within these episodes so we wanted to share some of this year’s highlights. Thank you for a great year Pool Chasers community, we appreciate you.
Guest Info:
If you enjoyed this episode, check out the podcast tab of our website to see photos, show notes, and all the links from every episode in 2019 by going here: https://poolchasers.link/podcast-archive-pwu
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
We had the opportunity to sit down with Tom Sheehy of Crystal Clear Custom Pools which is located in Waxahachie, TX. Tom credits getting educated as to the main reason he has been able to be successful. Like many out there, he stumbled around for the first 3-4 years learning by trial and error which can be very time consuming and costly. Tom discusses how plugging into different associations and taking the time to attend classes gave him the confidence he needed to gain and retain customers.
Tom is the current president of both the North Texas PHTA Chapter and the Waxahachie IPSSA chapter. He also serves on the PHTA National Builders Council and was previously the Vice president of the Southwest Pool and Spa Show. We also discuss this year’s show and Tom shares how attending the trade show helped changed his business and how the education he gained was invaluable. He still remembers a class he took from the first year he attended! We encourage you to check out the Southwest show, the value you receive from the networking and education at trade shows is unmatched.
Guest Info:
If you enjoyed this episode, check out the photos, show notes, and all the links to follow Tom and register for the Southwest Pool and Spa show by going to the episode webpage here: https://poolchasers.website/episode-77
Sponsor Links:
Jobber: https://poolchasers.link/jobber-pwu-77
Pentair Trade Grade: https://poolchasers.link/pentair-pwu-77
Ledge Lounger CAD: https://poolchasers.link/ledge-pwu-77
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/live-tour-event-houston
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
Often the CPO (Certified Pool Operator) certification is overlooked because traditionally it was only needed for commercial pool operators. We sat down with Katie Crysdale of Lakeview Aquatic Consultants LTD to discuss why everyone should consider taking the course whether you service commercial pools or not. Having the license opens up a lot of opportunities, many that you may not have known existed. Katie does a wonderful job explaining some of the options that become available to you once you have the license. We had the opportunity to take the CPO class with Katie while she visited us in August and we learned quite a few things, some of which were brand new to us. We wish we would have taken the class sooner and used it to its full potential while we were running Brothers.
Once you have the license it can be used in so many ways to improve your business. We discuss how to take advantage of the marketing opportunities that it opens up, and how you can advertise it on your website and social media to help differentiate yourself from your competitors. Also, if used correctly it can help you increase your sales and credibility. Please don’t overlook this “piece of paper” as some people call it, just because you heard it isn’t required. Take the time to look into getting certified today and invest in yourself and your team to expand your knowledge.
Guest Info:
If you enjoyed this episode, check out the photos, show notes, and all the links to follow Katie and Lakeview Aquatic Consultants by going to the episode webpage here: https://poolchasers.link/website-pwu-76
Sponsor Links:
Pentair: https://poolchasers.link/pentair-pwu-76
Ledge Lounger: https://poolchasers.link/ledge-pwu-76
Rate & Review the Podcast
Apple: https://poolchasers.link/apple-podcast-pwu
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/tour-pwu-76
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
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FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
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From a young age, John has been overcoming what life has thrown at him. His father left at the age of 2 and he was raised by his mother. Along with his mother, he had some great influences in his life such as his grandparents and stepfather who helped teach him many of life’s lessons. John tells us what this experience was like and how it helped him embrace other challenges that came his way. One of those challenges was the economic crash in 2007, which led to him getting into the pool service side of the industry. John had to face a harsh reality and make many changes in his life. Years later, another health-related challenge led him to the design side of the business. You don’t want to miss this inspiring story!
We also have some great discussions about the pool service sector of the industry. We go over topics like employees, growth, downsizing, selling routes, and how adopting the word no into your vocabulary can change your business for the better. On the design side, John talks about different concepts, some of his projects, structure studios, using Instagram as a platform, and more. We hope you enjoy this episode!
Guest Info:
If you enjoyed this episode, check out the photos, show notes, books and podcast recommendations, and all the links to follow John and On Demand Design Concepts by going to the episode webpage here: https://poolchasers.link/website-pwu-75
Sponsor Links:
Jobber: https://poolchasers.link/jobber-pwu-75
Pentair DOE Webinar: https://poolchasers.link/pentair-pwu-75
Ledge Lounger: https://poolchasers.link/ledge-pwu-75
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.link/phoenix-tour-pwu-75
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode of the podcast, we interviewed Jeff Farlow, Ryan Weaver, Brian King, and Rodney McCall from Pentair to discuss variable speed pumps. Variable speed technology really changed the game when it came to the market. We have seen a big change in the industry over the last several years with variable speed pumps now becoming the staple for what is being installed. A big part of that shift was the Department of Energy laws that were put in place which Jeff explains in a simplistic way in the episode.
If you have ever struggled to sell a variable speed pump to a customer, then you will not want to miss this episode! The guys share several insights for you to use when explaining the energy savings concept to a customer, as well as provide a few analogies to help improve your pump sales. They also break down the Intelliflo in a way that we have never heard before. This will help you understand how the parts of the pump work together, what the default settings are, and the warranty information. One of our favorite parts was the explanation of the flow technology which was re-introduced through Pentair’s VSF Intelliflo Pump. We go over many reasons why this technology is a win-win for both you and your customer. This is the most people we have had on an episode so there is a ton of knowledge being shared. We hope you enjoy the episode!
Guest Info:
If you enjoyed this episode, check out the photos, show notes, and find all the links to follow Pentair by going to the episode webpage here: https://poolchasers.link/website-pwu-74
Sponsor Links:
Pentair DOE Webinar: https://poolchasers.link/pentair-pwu-74
Ledge Lounger: https://poolchasers.link/ledge-pwu-74
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.website/events-pwu-74
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
In this episode, Averi Edwards joined us remotely from Wichita, Kansas. Averi is now officially the Pleacto Perfect PoolGal for 2019! We got to meet her in New Orleans at the International Pool, Spa, and Patio Expo and we could tell right away that she was deserving of the award. She shared her story with us which will definitely inspire many of you as we were inspired by it as well. We discuss her upbringing, her strong work ethic which was instilled in her by her grandpa and father at a young age, how she got into the industry, her many roles at Edwards Pool Construction, and the rollercoaster of a ride it has been since she won the Pleatco award.
Guest Info:
If you enjoyed this episode, check out the photos, show notes, and find all the links to follow Averi and Edwards Pool Construction by going to the episode webpage here: https://poolchasers.website/episode73
Sponsor Links:
Jobber: https://poolchasers.link/getjobber-pwu
Pentair: https://poolchasers.link/pentairdoe-pwu
Ledge Lounger: https://poolchasers.link/ledgecad-pwu
Register for Pool Chasers Live Tour below:
Website: https://poolchasers.website/events-pwu
You can follow Pool Chasers below:
Website: https://poolchasers.website/about-pwu
Instagram: https://poolchasers.social/ig-pwu
Facebook: https://poolchasers.social/fb-pwu
FB Group: https://poolchasers.social/fb-group-pwu
Twitter: https://poolchasers.social/twitter-pwu
YouTube: https://poolchasers.social/youtube-pwu
Patreon: https://poolchasers.website/patreon-pwu
We kicked off the Live Podcast Tour in New Orleans and it was a big success! We had an amazing time with everyone that attended and want to thank you all again for coming. It really means a lot to us! Kyle and Justin Peek of Peek Pools were our guests and they did an awesome job, so we are excited to share this interview with you. If you are not familiar with them, they have been featured on the TV show Pool Kings for several seasons, and build some pretty incredible projects.
They shared their story with us and the audience and now we get to share it with all of you. They talk about how they got into the industry, their father and son dynamic, how Peek Pools came about, and even a funny story about how they got asked to be on Pool Kings. They offered some great insights into what it is like to be on a TV set while trying to keep their integrity intact, as well as some behind the scenes topics that you don’t want to miss. These guys are true leaders in the industry and we were honored to have them on the show.
You can purchase your Pool Chasers Live Tour tickets below:
Website: http://bit.ly/LiveTourPWU
You can find Peek Pools below:
Website: http://bit.ly/PeekWebsitePWU
Instagram: http://bit.ly/PeekIGPWU
Facebook: http://bit.ly/PeekFBPWU
Houzz: http://bit.ly/PeekHouzzPWU
You can register for Pentairs DOE Webinar below:
Website: http://bit.ly/PentairDOERegistration
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Sponsors:
We want to thank Pentair for supporting the show. Pentair will be hosting a webinar to discuss the changes the Department of Energy will be making, and we are very excited to be attending. You can expect some major impact on the elimination of SKUs for hundreds of single-speed pumps, so this is not something you'll want to miss! These DOE updates will greatly impact your business, which is why Pentair is here to help you navigate and prepare for what's ahead. Choose what's best for your customers and learn how to make a better profit selling variable speed pumps. Tune in to hear just how these changes will impact you and how to start boosting your sales! The webinar will be held on Wednesday, December 11th at 2 PM ET. You’re hearing it here first: You are not going to want to miss out on this discussion! To register today please visit: http://bit.ly/PentairDOERegistration
We also want to thank Ledge Lounger for sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
On this special Veterans Day episode, we were honored to sit down with Michael Sandoval who is the owner of Above & Beyond Pool Remodeling. Michael served 15 years in the United States Marine Corps. He tells his story and how boxing at a young age, as well as his time in the military, helped shape who he is as a person as well as instilled many of the principles used by the company today. Michael has built a great staff, many of them being veterans. He not only employs veterans but also offers a veterans discount to the public for anyone who has served in the military of any capacity. They also do an annual veteran giveaway to a veteran who is in need of a therapy pool who cannot afford it. We really enjoyed hearing his story and were very honored to be able to share it.
We want to thank Michael, as well as all the other men and women who have served and continue to serve our country. We appreciate all you have done and continue to do for our freedom. It is an honor to live in our great country and you make that possible. Thank you.
You can find Michael and Above & Beyond below:
Website: http://bit.ly/AboveWebsitePWU
Instagram: http://bit.ly/AboveIGPWU
Facebook: http://bit.ly/AboveFBPWU
Houzz: http://bit.ly/AboveHouzzPWU
You can find the Marine Corp topics mentioned below:
Marine Corps Scholarship Foundation: http://bit.ly/MCSFPWU
AZ Marine Corps License Plate: http://bit.ly/MarineCorpsLPPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Sponsors:
We want to thank Pentair for supporting the show. At Pool Chasers, we’re all about sharing information so that you can become even more knowledgeable pool professionals. The folks at Pentair get that. And, to show their appreciation, they invite you to enroll in the Pentair Partners Incentive Program. This flexible and simple program rewards you for your loyalty, starting with your very first sale of Pentair equipment or systems. Not only that, but being a Partner gives you immediate and exclusive access to programs and training events—all developed to help drive even more business to your door. Enroll in Pentair’s Partners Incentive Program by visiting http://bit.ly/PentairPartnersPWU to learn more.
We also want to thank Ledge Lounger for sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
Relationships between pool service companies and pool remodel companies can be touchy at times, especially if something goes wrong with a surface and fingers start to get pointed. This is why we asked Alan & Jeff Smith to come on the podcast and discuss how they handle the situation at Alan Smith Pool Plastering. They have always looked at the pool service companies as great companies to partner with and Alan even says “they built our business”. We discuss the strategies and systems they use to make sure that they are keeping a strong bond with the companies they work with.
They have even put on a pool service appreciation day for the last 7 years. This day includes free breakfast and lunch, free educational seminars, drawings for prizes, and even a live plaster and hydro blast demonstration. It's a great way to learn and build a relationship with a great company. If you are in the Southern California area or feel like traveling there, we encourage you to check it out.
You can register for your Pool Chasers Live Tour tickets below:
Website: http://bit.ly/LiveTourPWU
You can find the Pool Service Appreciation Day details below:
Facebook: http://bit.ly/AppreciationDayPWU
Eventbrite: http://bit.ly/AppreciationDayEventbritePWU
You can find Alan Smith Pool Plastering below:
Website: http://bit.ly/AlanSmithWebsitePWU
Instagram: http://bit.ly/AlanSmithIGPWU
Facebook: http://bit.ly/AlanSmithFBPWU
Houzz:http://bit.ly/AlanSmithHouzzPWU
You can find the book discussed below:
Eat the Frog: http://bit.ly/EatTheFrogPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Supporters:
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months.
We want to thank Pentair for supporting the show. Pentair Master Service Program is a program designed to recognize dealers, service technicians and other pool professionals for completing desired training modules. It gives you the tools you can use to troubleshoot Pentair installations in the field and become a master of Pentair product knowledge. Be rewarded for educational activities designed to enhance your Pentair knowledge as you move through the certification levels. With three levels to work through, becoming a certified Pentair professional has never been easier. It’s training that rewards you AND your business. But the real value comes from building your confidence in the field to ensure the customer loyalty you need to keep your business growing. So to become a certified Pentair professional today visit: http://bit.ly/PentairPartnersPWU
We also want to thank Ledge Lounger for their support. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we had the pleasure of sitting down with Harold Evans who is the Chairman and CEO of Orenda Technologies. We used PR-10,000 and CV-600 at Brothers Pool Service and have always had a great respect for their products, especially since they are NSF certified which Harold discusses in the episode. Along with their products the team at Orenda is making some amazing strides in how the world thinks about water with the LSI Calculator, the Orenda Start-Up, and Orenda Academy. Harolds background as a service professional really shows throughout the episode as we also discuss many things he recommends that service companies start doing. He is a straight shooter which we like about him, and this episode proves that it makes for some great conversation.
You can purchase your Pool Chasers Live Tour tickets below:
Website: http://bit.ly/LiveTourPWU
You can find Orenda Technologies below:
Website: http://bit.ly/OrendaPWU
Instagram: http://bit.ly/OrendaIGPWU
Facebook: http://bit.ly/OrendaFBPWU
YouTube: http://bit.ly/OrendaYouTubePWU
Orenda Academy: http://bit.ly/OrendaAcademyPWU
Orenda Start-Up: http://bit.ly/OrendaStartUpPWU
LSI Calculator: http://bit.ly/OrendaLSICalculatorPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
We want to thank Pentair for supporting the show. As a podcast for pool professionals, we know that when you sell products, it’s your reputation on the line. And, when they are Pentair products, it’s theirs as well. That’s why Pentair’s got your back with their TradeGrade program, which supports your business and reputation with exclusive tools and support for lead generation, attractive product rebates and longer warranties, and unmatched expertise when it comes to accurate equipment selection, set up and service. Learn more about Pentair’s TradeGrade policy athttp://bit.ly/PentairTradeGradePWU
We also want to thank Ledge Lounger for sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
Understanding a heater can be one of the most challenging things in our industry, it definitely was one of the most challenging aspects for us. That’s why we wanted to sit down with the Pentair experts to get a crash course on all thing's heaters. In this episode Zack, Matt, and Carlos did a great job explaining how a heater works using the correct terminology so that you can explain it to a customer out in the field. This will not only expand your knowledge, but it will also give you a leg up as a professional in the conversation. A few other vital things we discuss are how to size a heater properly, the proper plumbing placement for a heater, and what exactly a heater bypass is.
We also talk about Pentair’s MasterTemp and Max-E-Therm heaters. The guys discuss each heater, the sizes they come in, how to identify them in the field, as well as some of the features and benefits. We know as pool professionals, you will find their heaters out in the field and understanding them better makes a big difference. If you are wanting more hands-on training Carlos explains where you can find that information and what Pentair has available to help.
You can register for your Pool Chasers Live Tour tickets below:
Website: http://bit.ly/LiveTourPWU
You can find Pentair Below:
Website: http://bit.ly/PentairWebsitePWU
Instagram: http://bit.ly/PentairIGPWU
Facebook: http://bit.ly/PentairFBPWU
Twitter: http://bit.ly/PentairTwitterPWU
You can find Pentair training and become a partner below:
Training: http://bit.ly/PentairTrainingPWU
Pentair Partners: http://bit.ly/PentairPartnersPWU
You can find the Books discussed below:
One Good Turn: http://bit.ly/OneGoodTurnPWU
Into Thin Air: http://bit.ly/IntoThinAirPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months.
We want to thank Pentair for supporting the show. At Pool Chasers, we’re all about sharing information so that you can become even more knowledgeable pool professionals. The folks at Pentair get that. And, to show their appreciation, they invite you to enroll in the Pentair Partners Incentive Program. This flexible and simple program rewards you for your loyalty, starting with your very first sale of Pentair equipment or systems. Not only that, but being a Partner gives you immediate and exclusive access to programs and training events—all developed to help drive even more business to your door. Enroll in Pentair’s Partners Incentive Program by visiting http://bit.ly/PentairPartnersPWU to learn more.
We also want to thank Ledge Lounger for sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
Being from Arizona, we have not had much exposure to fiberglass pools and we wanted to know more about them, so we took a trip to Warsaw, Virginia to learn from the best. Our friends at River Pools were kind enough to open their doors and share their knowledge on the subject. We got to tour the facility, roll fiberglass, and even see a fiberglass pool being installed “The River Pools Way.” Being around their team for a few days was a breath of fresh air. They are the true definition of a family and we saw that throughout every department.
We have heard many different opinions about fiberglass pools throughout the years, so we wanted to find out the truth from the people that are experts at them. In this episode we dive deep into all things fiberglass pools as we get answers from Jason, Aaron, and Cristian. Like always, we encourage you to listen and form your own opinions on the subject matter. River Pools does things the right way and we are proud to call them our friends and to share their story.
You can register for your Pool Chasers Live Tour tickets below:
Website: http://bit.ly/LiveTourPWU
You can find River Pools below:
Website: http://bit.ly/RiverPoolsPWU
Instagram: http://bit.ly/RiverPoolsIGPWU
Facebook: http://bit.ly/RiverPoolsFBPWU
YouTube: http://bit.ly/RiverPoolsYouTubePWU
Learning Center: http://bit.ly/RPLearningCenterPWU
You can find the books and podcasts discussed below:
Good to Great: http://bit.ly/GoodToGreatPWU
21 Laws of Leadership: http://bit.ly/21LawsPWU
Steve Jobs Autobiography: http://bit.ly/SteveJobsPWU
7 Habits of Highly Effective People: http://bit.ly/7HabitsPWU
Traction: http://bit.ly/TractionPWU
This American Life: http://bit.ly/ThisAmericanLifePWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Supporters:
We want to thank Pentair for supporting the show. Pentair Master Service Program is a program designed to recognize dealers, service technicians and other pool professionals for completing desired training modules. It gives you the tools you can use to troubleshoot Pentair installations in the field and become a master of Pentair product knowledge. Be rewarded for educational activities designed to enhance your Pentair knowledge as you move through the certification levels. With three levels to work through, becoming a certified Pentair professional has never been easier. It’s training that rewards you, AND your business.But the real value comes from building your confidence in the field to ensure the customer loyalty you need to keep your business growing. So to become a certified Pentair professional today visit: http://bit.ly/PentairPartnersPWU
We also want to thank Ledge Lounger for sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
We were excited to have our mentor Michael Dennis of X-Pools back in the studio to share some of his knowledge. Since we have known him, Michael has been excellent at the pool bidding process. He shared his process with us years ago and it helped us tremendously to develop our own process and checklist, so we thought it would be great to share with everyone. We also invited industry up and comer Jason Becker of Clean Science Pool Care to join us and offer a different perspective to the conversation. We have been really impressed with Jason’s drive to be excellent and provide a truly professional service to his clients. Having both of them in the studio with us created an awesome collaboration which we are excited to share with you all.
We wanted to be a little more topical with this episode, so we discuss the pool service bid process thoroughly. We talk about the importance of having a system in place so that you can gain the type of customers you want and set that relationship up to succeed from the very beginning. This is the episode we wish we had access to when we started Brothers Pool Service, so you will want to take notes if possible as well as download the checklist to get the most out of the episode.
You can download the checklist here:
Website: http://bit.ly/PoolandSpaChecklist
You can donate to the Bad Girls Do Good Things here:
Website: http://bit.ly/DonatePWU
You can register for your Pool Chasers Live Tour tickets below:
Website: http://bit.ly/LiveTourPWU
You can find Michael and X-pools below:
Website: http://bit.ly/XPoolsPWU
Facebook: http://bit.ly/XPoolsFBPWU
You can find Jason and Clean Science below:
Instagram: http://bit.ly/CleanScienceIGPWU
Facebook: http://bit.ly/CleanScienceFBPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months.
We want to thank Pentair for supporting the show. At Pool Chasers, we’re all about sharing information so that you can become even more knowledgeable pool professionals. The folks at Pentair get that. And, to show their appreciation, they invite you to enroll in the Pentair Partners Incentive Program. This flexible and simple program rewards you for your loyalty, starting with your very first sale of Pentair equipment or systems. Not only that, but being a Partner gives you immediate and exclusive access to programs and training events—all developed to help drive even more business to your door. Enroll in Pentair’s Partners Incentive Program by visiting http://bit.ly/PentairPartnersPWU to learn more.
We also want to thank Ledge Lounger for sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
This episode is dedicated to our mentor and good friend Greg Garrett. On August 20th, 2019, the industry lost one of its greats. Greg meant so much to so many people which you will hear throughout the episode. He revolutionized the way many of us think and challenged us to fight for what's right. Greg was a tremendous man, who loved God, his family, and his industry.
In the first part of the episode, we interview his son Shawn, and in the second part of the episode you will hear a collaboration of some of his closest friends. We were honored to be a part of his life and he will truly be missed. We want to challenge everyone to take what he taught you and carry on his legacy so that you can fly like eagles.
We want to thank the family for their permission to create this and everyone who participated:
Shawn Garrett, Alan Smith, Ellen Meyer, Javier Payan, Jay Eaton, Jeff Ast, Jeff Cook, Jody O’Grady, Joe Laurino, Ken Gregory, Kent Westfall, Mike Sandoval, Paul Artino, Rich Gallo, and Susan Hilaski.
You can listen to Episode 27 with Greg Garrett’s below:
Website: http://bit.ly/GregGarrettEpisode27
You can purchase your Pool Chasers Live Tour tickets below:
Website: http://bit.ly/LiveTourPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
We want to thank Pentair for supporting the show. As a podcast for pool professionals, we know that when you sell products, it’s your reputation on the line. And, when they are Pentair products, it’s theirs as well. That’s why Pentair’s got your back with their TradeGrade program, which supports your business and reputation with
- Exclusive tools and support for lead generation
- Attractive product rebates and longer warranties
- And unmatched expertise when it comes to accurate equipment selection, set up and service
Learn more about Pentair’s TradeGrade policy at http://bit.ly/PentairTradeGradePWU
We also want to thank Ledge Lounger for sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode we interviewed Donovan Shanahan who is the Associate Sales Manager for the International Pool, Spa, and Patio Expo. We discuss what new at this year’s show and a great thing they are bringing back that we are very excited about. The expo is a great place to get educated, see new innovations within the industry, and network with other professionals. If you have never been, we encourage you to do so. We will be attending and will have a booth as well. We hope to see you there! You can find the show details below:
Location: Ernest N. Morial Convention Center, New Orleans, Louisiana
Education: November 2-7,2019
Expo: November 5-7, 2019
You can register for your Pool Chasers Live Tour tickets below:
Website: http://bit.ly/LiveTourPWU
You can find the International PSP Expo below:
Website: http://bit.ly/IPSPEWebsitePWU
Registration: http://bit.ly/IPSPERegistrationPWU
Use the code PC25 for a free expo pass!
Instagram: http://bit.ly/IPSPEIGPWU
Facebook: http://bit.ly/IPSPEFBPWU
Twitter: http://bit.ly/IPSPETPWU
You can find the books discussed below:
Once A Runner: http://bit.ly/OnceARunnerPWU
A Separate Peace: http://bit.ly/ASeparatePiecePWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
We want to thank Pentair for supporting the show. As a podcast for pool professionals, we know that when you sell products, it’s your reputation on the line. And, when they are Pentair products, it’s theirs as well. That’s why Pentair’s got your back with their TradeGrade program, which supports your business and reputation with
- Exclusive tools and support for lead generation
- Attractive product rebates and longer warranties
- And unmatched expertise when it comes to accurate equipment selection, set up and service
Learn more about Pentair's TradeGrade Policy at http://bit.ly/PentairTradeGradePWU
We also want to thank Ledge Lounger for sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we sat down with Pentair’s Vice President-Business Unit Leader Pool De’Mon Wiggins and Vice President Sales Aquatic & Environmental Systems Steve Zorn. We were very honored to be able to go out to Pentair headquarters in Golden Valley, Minnesota and record with them. It was great to meet the team and be there in person. We are excited to be partnering with them.
Throughout the podcast, we discuss Pentair’s history, their transition into aquatics, and some of the other brands they have acquired that fall under the Pentair name. We also get into the Pentair brand and how they have built a phenomenal reputation in the industry, products that they make, and their partnerships with the Twins and Vikings professional sports teams. This episode is very informative, educational, and inspiring for any entrepreneur listening.
You can find Pentair below:
Website: http://bit.ly/PentairWebsitePWU
Instagram: http://bit.ly/PentairIGPWU
Facebook: http://bit.ly/PentairFBPWU
Twitter: http://bit.ly/PentairTwitterPWU
You can find Pentair workshops and become a partner below:
Training: http://bit.ly/PentairTrainingPWU
Pentair Partners: http://bit.ly/PentairPartnersPWU
You can find the Books and Podcasts discussed below:
Leaders Eat Last: http://bit.ly/LeadersEatLastPWU
Pardon the Interruption: http://bit.ly/PTIPWU
Vince Flynn: http://bit.ly/VinceFlynnPWU
Stephen Hunter: http://bit.ly/StephenHunterPWU
Ask the Masters: http://bit.ly/ATMPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months.
We want to thank Ledge Lounger for also sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game- changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we sit down with our friend and owner of Premier Pool Care Kayne Zamorano. At the age of 22, Kayne has built not only a successful service company, but has built a lifestyle brand that is recognized by consumers and industry professionals alike. We met Kayne when he was first starting out and recognized something in him right away that we saw in ourselves. He was hungry for information and always trying to make himself better. It hasn’t always been easy with him being so young, but he has persevered through the challenges and earned the trust of many pool builders in the Phoenix area. We love that he has taken the initiative to educate himself on larger luxury pools and has now set himself and the company up to be successful for many years to come. We are very proud of what he has accomplished and we hope you enjoy this episode as much as we did. See you out there Pool Chasers!
You can find Kayne and Premier Pool Care below:
Website: http://bit.ly/PremierWebsitePWU
Instagram: http://bit.ly/PremierIGPWU
Facebook: http://bit.ly/PremierFBPWU
You can find the books and podcasts discussed below:
Can't Hurt Me: http://bit.ly/CantHurtMePWU
Ed Mylett: http://bit.ly/EdMylettPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
We want to thank Ledge Lounger for sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game- changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us. To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we interview Greg Huber and Scott Bushey of A&A Manufacturing. We break down the history of in-floor systems, what in-floor is designed to do, identifying, and diagnosing. We jump into A&A products specifically as well and how to determine if your customer’s pool has an A&A system. If it does, Greg and Scott share with us the most common questions they hear and the answers to them, as well as what tools you will need to work on their systems, and much more. Whether you are a beginner, intermediate, or advanced pool professional this podcast is for you, because being able to explain in-floor to a customer so that they can understand it only makes them more likely to trust you and go with what you recommend. Knowledge is Power!
You can find A&A below:
Website: http://bit.ly/AAWebsitePWU
Instagram: http://bit.ly/AAInstagramPWU
Facebook: http://bit.ly/AAFacebookPWU
You can find the books and podcasts discussed below:
Jocko: http://bit.ly/JockoPodcastPWU
Joe Rogan, David Goggins: http://bit.ly/JoeRoganDavidGogginsPWU
Best Damn Sales Book Ever: http://bit.ly/BestSalesBookPWU
1984: http://bit.ly/1984PWU
Hunger Games: http://bit.ly/HungerGamesPWU
Project Distinct: http://bit.ly/ProjectPWU
The Ringer: http://bit.ly/BillSimmonsPWU
Steve Jobs: http://bit.ly/SteveJobsPWU
Leonardo da Vinci: http://bit.ly/LeonardoPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months.
We want to thank Ledge Lounger for also sponsoring the show. Since we started Pool Chasers, we've spoken with a lot of pool builders and designers. Something they have all mentioned is that having realistic, detailed 3D renderings to show their clients is a game-changer. Something that makes the rendering come to life is including products and accessories that your clients can purchase from you. Visit http://bit.ly/LedgeCADPWU and you can instantly download a 3D file for ANY product in their catalog. Everything from their signature chaise, to their new patio furniture, cabanas, games are all available to drop into your 3D designs. If you want to transform your 3D renderings, weather you use CAD, Pool Studio, Sketchup, or another platform, you can get the product files you need by clicking the link above.
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we sit down with Abel De Loera of National Pool Tile (NPT) to discuss what NPT design centers offer and how they can help grow your business. Some people may think that all they do is sell tile, but that is not the case. Abel shares with us the many other options that are available when visiting a design center. Whether you are a service technician, designer, builder, or remodeler NPT design centers provide many choices that you can provide to your clients which will make you their first and only option when they are ready for those backyard upgrades. NPT has stepped up their game to help you provide the ultimate customer experience by becoming a one stop shop for you and your clients.
You can find NPT Below:
Website: http://bit.ly/NPTpoolPWU
Instagram: http://bit.ly/NPTIGPWU
Facebook: http://bit.ly/NPTFBPWU
NPT App: http://bit.ly/NPTAppPWU
Find a Design Center: http://bit.ly/NPTDesignCentersPWU
You can find the book discussed below:
To Sell is Human: http://bit.ly/ToSellisHumanPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We want to thank Ledge Lounger for supporting the show. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we sit down with Katie Crysdale of Lakeview Aquatic Consultants LTD. Katie has years of experience in aquatic facilities management and commercial pool settings. With her business, she is now following her passion for being a teacher and mentor. We discuss a variety of topics surrounding the commercial sector of the industry. Most service companies we talk to either service commercial pools or have thought about it in some way, shape, or form. We wanted to have a discussion with Katie about what is all involved when you’re considering if commercial pools are a good fit for your business. We believe this episode will help you understand the responsibilities you take on when servicing commercial accounts and hopefully it will set you up for success when doing so. There is a ton of great info, so if you can take notes we suggest doing so.
You can find Katie and Lakeview Aquatic Consultants LTD below:
Website: http://bit.ly/LakeviewPWU
Instagram: http://bit.ly/LakeviewIGPWU
Facebook: http://bit.ly/LakeviewFBPWU
You can find the books discussed below:
Quiet: http://bit.ly/QuietPWU
The Power of Habit: http://bit.ly/PowerofHabitPWU
The More of Less: http://bit.ly/TheMoreofLessPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months.
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to introduce our newest sponsor Ledge Lounger. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
We had the pleasure of sitting down with Paul Sim who is the President of Solar Pool Technologies. We asked Paul to be on the show because they make a solar-powered skimmer called Solar Breeze which we used when we were running our routes at Brothers. The Solar Breeze NX2 works similar to a “Roomba” but for the pool. We found them to be very useful in pools surrounded by a lot of debris or in pools that had an in-floor system. They can be used with any pool though and we used it in so many ways. We also found that having one in the water allowed us to focus more on the water chemistry and checking the equipment each visit and not spend so much time skimming. In most residential cases, you are only at that pool 1 or 2 times a week and having a Solar Breeze will help to keep that pool swim-ready for your clients during the time you are not there. It's a great option to help you keep your pools clean and your customers happy.
You can find more information about Solar Breeze below:
Website: http://bit.ly/SolarBreezePWU
Instagram: http://bit.ly/SolarBreezeIGPWU
Facebook: http://bit.ly/SolarBreezeFBPWU
Phone Number: 623-582-2825
Email: customerservice@solar-breeze.com
You can find the books discussed below:
Good to Great: http://bit.ly/GoodToGreatPWU
Steve Jobs: http://bit.ly/SteveJobsPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to introduce Ledge Lounger as a supporter of the show. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we interview Steve Ward and Marc Cannon. Steve is the current President of the East Valley IPSSA Chapter and the owner of Arizona Pool Water Recycling. Marc was a Regional Director and Administrative President for IPSSA and also owns Rescue H2O Pool Service & Repair. We had the opportunity to attend a chapter meeting and it completely changed our whole perspective on what we thought IPSSA was. We had formed our old opinions of the organization without ever attending one of these meetings or doing our own research. We wanted to have Steve and Marc on to discuss what IPSSA is actually about and why everyone should consider looking into the organization. It is a great way to build relationships within the industry and with vendors. Every business can use all the help they can get and IPSSA has a lot to offer. It may not be for everyone, but you will never know if it is a fit for you unless you give it a chance.
You can find IPSSA below:
Website: http://bit.ly/IPSSAWebsitePWU
Books: http://bit.ly/IPSSABooksPWU
Regions & Chapters: http://bit.ly/IPSSAChaptersPWU
Steve & Marc’s Chapter: http://bit.ly/IPSSARegion8PWU
You can find the podcast discussed below:
Born To Impact: http://bit.ly/BornPWU
You can find Pool Pro 30 Under 40 Here:
Nominate Someone: http://bit.ly/PoolProPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months.
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to introduce our newest sponsor Ledge Lounger. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode with sat down with Genesis SWD Master Rick Chafey to discuss the possibilities and opportunities made available to pool industry professionals when they incorporate renovations into their business. Renovations can include everything from a small change to an equipment pad to full-blown remodels. Having the knowledge and the confidence is what matters when pitching these ideas to a customer and Rick discusses how you can get that by breaking down the upcoming Construction 281: Major Renovations class being offered by Genesis in Phoenix, AZ.
Where to Register: http://bit.ly/GenesisRegistrationPWU
Dates: September 30 - October 1, 2019
Location: Sheraton Grand at Wild Horse Pass - Phoenix, AZ
Price: $2,400
Credits: 16 Hours I 1.6 IACET CEUs
Deadline: August 28th
You can find Rick and Genesis below:
Red Rock: http://bit.ly/RedRockWebsitePWU
Genesis: http://bit.ly/GenesisWebsitePWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to introduce our newest sponsor Ledge Lounger. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we interview Alan Smith of Alan Smith Pools. Alan’s Journey started in 1974 when he became a mixer man for De Mar Baron and after a short time, Alan was a foreman leading pool plastering crews at the age of 19. Alan and his wife Teresa started Alan Smith Pools in 1981 and have grown it to over 120 employees which have completed over 30,000 jobs. In 1989 after seeing a need for the pool plastering industry to adopt standards, he became one for the founding members of the National Plasterers Council. (NPC) He was also an integral part of getting the National Pool Industry Research Center funded and built.
Alan has never been afraid of hard work and has always put honesty and integrity first in his business. It was an honor for us to have him on the podcast since he has done so many great things for the industry and we want to thank Alan for coming to the studio to share his journey with us. You do not want to miss this episode, we promise you will be inspired once you hear his story!
See you out there Pool Chasers!
You can find Alan Smith below:
Website: http://bit.ly/AlanSmithWebsitePWU
Instagram: http://bit.ly/AlanSmithIGPWU
Facebook: http://bit.ly/AlanSmithFBPWU
Houzz:http://bit.ly/AlanSmithHouzzPWU
Cal Poly Research: http://bit.ly/CalPolyPWU
Northrise University: http://bit.ly/NorthrisePWU
You can find the books discussed below:
Thomas Jefferson, The Art of Power: http://bit.ly/TJArtofPowerPWU
Extreme Ownership: http://bit.ly/ExtremePWU
Lone Survivor: http://bit.ly/LoneSurvivorPWU
Bible: http://bit.ly/BiblePWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months.
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to introduce our newest sponsor Ledge Lounger. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode we had the pleasure of sitting down with several industry experts and even better, we got to do it poolside! Joining us for the chat is Ledge Lounger Founder and President Christopher Anderson, David Pavlesic of Paragon Pools, and Brian Drury & Cory Stanley of Decorative Pools & Landscape. We want to thank all of these gentlemen for joining us once again, as we had an amazing time talking with all of them!
The overall theme was to start thinking bigger as an industry. Why just stop with the pool, why not design the whole project, why not give your clients the full backyard experience they crave, and why not be more profitable? These men give their clients that full experience with each and every design they do and discuss why you should start providing that for your clients as well.
We discuss the progression of the industry when it comes to outdoor living environments and the evolution of the iconic chaise and other outdoor furniture within those environments. Whether you are a pool builder, designer, landscape architect, or pool service company this episode will help you to start thinking outside the box when it comes to providing that full backyard experience for your clients. We hope you enjoy this episode.
See you out there Pool Chasers!
You can find Ledge Lounger below:
Website: http://bit.ly/LedgeWebsitePWU
Instagram: http://bit.ly/LedgeInstaPWU
Facebook: http://bit.ly/LedgeFBPWU
Houzz: http://bit.ly/LedgeHouzzPWU
You can find Paragon Pools below:
Website: http://bit.ly/ParagonPWU
Facebook: http://bit.ly/ParagonFBPWU
Houzz: http://bit.ly/ParagonHouzzPWU
You can find Decorative Pool & Landscape below:
Website: http://bit.ly/DecorativePWU
Instagram: http://bit.ly/DecorativeIGPWU
CB Instagram: http://bit.ly/CBIGPWU
Facebook: http://bit.ly/DecorativeFBPWU
Houzz: http://bit.ly/DecorativeHouzzPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to introduce our newest sponsor Ledge Lounger. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we interview industry leader Javier Payan of Payan Pool Service. Javier is also the chapter President of the PHTA San Diego Chapter, which has been building a ton of buzz around the industry. He is very proud of the work he did for IPPSA as their safety and public relations person, which involved helping promote their water safety videos.
One common thing that came up several times throughout the episode was that we all have a choice on what kind of service provider we want to be. Do you want to be a pool professional or do you want to be known as someone who just skims leaves? You have the power to determine how you run your business and how the consumer looks at that business. Javier believes that if you want to call yourself a professional then you should take all the proper steps to become a professional.
You can find Javier and Payan Pool Service Below:
Website: http://bit.ly/PayanPoolsPWU
Facebook: http://bit.ly/PayanFBPWU
Twitter: http://bit.ly/PayanTwitterPWU
YouTube: http://bit.ly/PayanYouTube
You can find info on the PHTA below:
Website: http://bit.ly/APSPPWU
SD Chapter: http://bit.ly/SDChapterPWU
You can find books and podcasts referenced below:
Different: http://bit.ly/DifferentPWU
Outliers: http://bit.ly/OutliersPWU
Joe Rogan: http://bit.ly/JoeRoganPWU
Nick Dipaolo: http://bit.ly/NickDPWU
Tom Rhodes: http://bit.ly/TomRPWU
Bill Burr: http://bit.ly/BillBPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months. IMPACT LIVE brings together the industry’s best minds and hungriest entrepreneurs. Immerse yourself in two full days of hands-on training, real life advice, and the tools you’ll need to transform your business and your life. To find out more go to http://bit.ly/ImpactLivePWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to introduce our newest sponsor Ledge Lounger. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode, we interview Jacy Walkup who is the marketing director at Ledge Lounger. We knew we had to get Jacy on the podcast because Ledge Lounger as a team really understands social media and branding. Jacy graduated from Texas A&M with a degree in marketing, has a background in fashion, and has helped build one of the most iconic brands in the swimming pool industry. Please listen closely because she is more than qualified and provides a ton of great insights throughout the episode.
In this day and age, some of the traditional advertising strategies that many people are used to just aren’t enough anymore. The world is changing and we as pool professionals need to start adapting with it. Social media can help you connect with customers, drive traffic, generate brand awareness, and overall increase sales. And best of all, it can all be done from your fingertips! We promise that when you get done listening you will have a better understanding of these topics and hopefully have a better marketing game plan.
You can find Ledge Lounger Below:
Website: http://bit.ly/LedgeWebsitePWU
Instagram: http://bit.ly/LedgeInstaPWU
Facebook: http://bit.ly/LedgeFBPWU
Houzz: http://bit.ly/LedgeHouzzPWU
You can find the resources discussed below:
Hootsuite: http://bit.ly/HootsuitePWU
Tailwind: http://bit.ly/TailwindPWU
Adobe Lightroom: http://bit.ly/LightRoomPWU
Visco: http://bit.ly/ViscoPWU
TouchRetouch: http://bit.ly/TouchPWU
You can find the books and podcasts discussed below:
Building a Story Brand: http://bit.ly/BuildaStoryBrandPWU
Getting Things Done: http://bit.ly/GettingThingsDonePWU
Start with Why: http://bit.ly/StartWIthWhyPWU
Lean In: http://bit.ly/LeanInPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to introduce our newest sponsor Ledge Lounger. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode we interview our good friends John Smieszek and Gordon Berry of Liquid Evolution Pools. We first met them at a Tributary event where we got to check out a few of their pools. One of those pools we have seen go through several stages of the build process which you have probably seen on our Instagram page. This has sparked a true friendship and we are honored that they trust us enough to invite us to their job sites.
Liquid Evolution builds some incredible projects, but one of our favorite things about them is their professionalism on the job site. They go above and beyond to make sure all of the trades that are working on their projects feel comfortable and taken care of. They want to work with the best in the industry and know that to do that their needs to be a certain level of respect between everyone. They have truly embraced collaboration over competition by inviting their contemporaries to partner up with them on certain projects to make them the best they can be. We had a blast with them recording this one and we hope you all enjoy the episode.
See you out there Pool Chasers!
You can find Liquid Evolution Pools below:
Website: http://bit.ly/LiquidEvolutionPoolsPWU
Instagram: http://bit.ly/LiquidInstagramPWU
Facebook: http://bit.ly/LiquidFacebookPWU
Pinterest: http://bit.ly/LiquidPinterestPWU
Houzz: http://bit.ly/LiquidHouzzPWU
You can find the books and podcasts mentioned below:
Find Your Why: http://bit.ly/FindYourWhyPWU
Building a StoryBrand: http://bit.ly/BuildaStoryBrandPWU
How to Win Friends and Influence People: http://bit.ly/WinFriendsPWU
Power of Positive Thinking: http://bit.ly/PowerofPWU
Robert Sapolsky Behave: http://bit.ly/BehavePWU
GaryVee Audio Experience: http://bit.ly/GaryVeePWU
Tony Robbins: http://bit.ly/TonyRobbinsPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to introduce our newest sponsor Ledge Lounger. Their signature product is their chaise which is commonly scene on Instagram by people who are out tanning by the pool. They have expanded on that amazing product and now offer a full line of outdoor furniture. They even just came out with outdoor games which we got to test drive while we were out in Texas visiting them. They are made out of the same material as their outdoor furniture and designed to be poolside! Their collection includes a ping pong table, cornhole, and washers. To see these amazing new products, go to http://bit.ly/LedgeLoungerPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
Episode 50, what a milestone for the Pool Chasers community! In this episode we thought we would do something a little different and give you a more behind the scenes look into our journey with Brothers and Pool Chasers. We thought it would be beneficial to interview Tyler’s wife Megan and get her perspective of everything. We believe that we all need someone there in our corner cheering us on, whether that be a spouse, parent, or mentor. Our wives have been so important in our process as entrepreneurs. They are our backbone and one of the main reasons we can do what we do.
We touch base on many great topic's, many of which we survived ourselves. Building a company is a long hard process and many times we can forget that our families are along the ride with us. Communication is key to making the daily grind work. We discuss being supportive of one another, creating a schedule that works for the whole family, what we did to get through the messy middle, and the importance of work life balance. No matter how tough things get, remember that it is just for a season and keep your eyes on whatever goal you have set for yourself, your family, and your business.
See you out there Pool Chasers!
You can find the books and podcasts discussed below:
Girl Wash Your Face: http://bit.ly/GWYFPWU
Girl Stop Apologizing: http://bit.ly/GirlSAPWU
Rise Together Podcast: http://bit.ly/RiseTogetherPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months. IMPACT LIVE brings together the industry’s best minds and hungriest entrepreneurs. Immerse yourself in two full days of hands-on training, real life advice, and the tools you’ll need to transform your business and your life. To find out more go to http://bit.ly/ImpactLivePWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode we interview Genesis Ambassador and Co-Founder Brian Van Bower. Brian is also an SWD Master, CEO of Aquatic Consultants Inc, and the President of BVB Consulting LLC. We were very honored to sit down with Brian to discuss his journey through the industry. Brian shares with us his story of how he went from beach boy at a motel in Miami, to SWD Master and Co-Founder of Genesis, to living “the good Life” as he calls it. In 1989 Brian decided to do what most people were not doing and that was charging for designs. He was instrumental in that movement, and along with Skip Phillips and David Tisherman founded a program in Genesis that would change the industry forever.
See you out there Pool Chasers!
You can find Brian below:
Aquatic Consultants: http://bit.ly/AquaticConsultantsPWU
Genesis: http://bit.ly/GenesisPoolPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode we sit down with Pure Swim founder and CEO Rich Gallo. Pure Swim is a high end maintenance and repair company based out of the San Fernando Valley California. Rich has taken his business to new heights and we discuss how you can do that as well. He has over 30 years experience in the industry, with a ton of certifications, and provides a unique way of looking at this business from a different perspective.
Rich believes when you lay down the foundation and the ground work by getting educated, you can educate the customer, and provide a level of service that meets the customers needs. This allows you to not just make money, but become a legitimate profitable business. One that can not only provide you with a quality life, but your employees as well.
See You Out There Pool Chasers!
You can find Rich and Pure Swim at:
Website: http://bit.ly/PureSwimPWU
Facebook: http://bit.ly/PureSwimFBPWU
Instagram: http://bit.ly/PureSwimIGPWU
Houzz: http://bit.ly/PureSwimHouzz
You can find the books discussed below:
Outliers: http://bit.ly/OutliersPWU
Giving Tree: http://bit.ly/GivingTreePWU
Customers For Life: http://bit.ly/CustomersForLifePWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/JobberPWU to receive 20% off your first 6 months. IMPACT LIVE brings together the industry’s best minds and hungriest entrepreneurs. Immerse yourself in two full days of hands-on training, real life advice, and the tools you’ll need to transform your business and your life. To find out more go to http://bit.ly/ImpactLivePWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode we interview Ruben Galvan who is the Vice President of training and organizational development for Fluidra (Zodiac/Jandy). We discuss the importance of HR and why making it a priority will set your business up for success.
We know that many of the businesses owners in our industry wear multiple hats with one of them being HR. They tend to make other parts of the business such as the customer, generating revenue, and getting the services out their priority. Those are all very important, but imagine the impact it can have on your business if you can take the time to invest into your people by listening to them, showing them recognition and appreciation, and letting them know how important they are to the company.
It is vital to understand that if you want to have the best customer experience it starts with the best employee experience. They are the front line and the ones that interact with the customers on a daily basis. What they experience when they come in each day will be reflected to the customer out in the field. If you can take parts of this episode and apply them to your business, we promise it will payoff in more ways then one.
See you out there Pool Chasers!
You can find out more about Fluidra and Jandy below:
Fluidra: http://bit.ly/FluidraPWU
Jandy: http://bit.ly/JandyPWU
You can find the books discussed below:
Start With Why: http://bit.ly/StartWIthWhyPWU
Good To Great: http://bit.ly/GoodToGreatPWU
5 Dysfunctions of a Team: http://bit.ly/5DysfunctionsPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode we interview our good friend and the owner of Precision Aquatics, Dustin Anderson. His company focusses primarily on the commercial pool maintenance sector of the industry. Dustin has a real passion for the industry and wants it to be taken to another level. He is also adamant that people take the time to get the proper licensing, pay the proper taxes and workman’s comp, and give their employees what they deserve to provide for their families.
We discuss some of the differences of commercial and residential pool maintenance. Dustin talks about some of the biggest advantages and struggles of running a legitimate business and what can be done to remedy those struggles. We also touch base on how important company reps are to your business and why it’s crucial to be signed up for their incentive programs.
We actually met Dustin at the Zodiac Symposium after a social media class we were attending. He approached us to discuss our opinion on Yelp and had some pretty strong opinions on it himself. We talked for about 45 minutes that day and that sparked our friendship. Greg and Dustin get into a lot of that same discussion in the episode, so whether you love or hate Yelp, you don’t want to miss this part of the episode.
See you out there Pool Chasers!
You can find Dustin and Precision Aquatics below:
Website: http://bit.ly/30pF1Lp
Instagram: http://bit.ly/2HolyTW
Facebook: http://bit.ly/2W5xLoS
You can find out more information about Healthy and Safe Swimming Week below:
Website: http://bit.ly/CDCHealthySwimming
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is your business’s command center. We don’t even know how we did things before Jobber! The easy to use app powers your sales, operations, and customer service, all in one place. Go check them out at http://bit.ly/GetJobberPoolChasers to receive 20% off your first 6 months. IMPACT LIVE brings together the industry’s best minds and hungriest entrepreneurs. Immerse yourself in two full days of hands-on training, real life advice, and the tools you’ll need to transform your business and your life. To find out more go to http://bit.ly/2W9BOjY
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode we sat down with Skip Phillips who is the co-founder of Genesis, founder of Questar Pools, and Robb Report’s “worlds most influential swimming pool designer” Skip has been on the top of our list to interview since we started the podcast and we were so honored that he took the time to talk with us.
Skip has an amazing roller coaster of a story which is so motivating. He has done it all, from Aerospace, to maintaining pools, to owning a pool store, to building and designing, to starting the most influential education system in our industry. Skip has been and will continue to be one of this industries biggest leaders. Without Skip this industry would be very different. Thank you Skip for all you have done for the industry! See you out there Pool Chasers!
You can find Skip’s work below:
Questar Website: http://bit.ly/QuestarPools
Genesis Website: http://bit.ly/GenesisPool
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
This episode is also brought to you by NPT Pool Products. NPT Design Centers are THE place to go for pool tile, pool finish, hardscapes, outdoor kitchens, and more! Pool Professionals, Builders, and Designers can send your customers to NPT for professional design assistance and product samples they can take home. You can go to http://bit.ly/NPTpoolPWU to find the nearest design center or showroom as well as a wealth of photographs to show your clients. You can also download a copy of the NPT Tile and Pool Finish catalogs. So, download the NPT Mobile App today to select products, save favorites, and email them directly to your pool builder, and be sure to follow @NPTpoolproducts on Instagram and Facebook for the latest photos and product information!
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast click the link below:
http://bit.ly/PCPatreonPWU
In this episode we interview Neal Polachek who is the owner and creator of think like an app and has been a mentor to many small businesses in his career.
We were lucky enough to hear Neal’s presentation while he was in town with our friends at Broadly and we thought it would be good for you all to hear it as well. Neal discusses the key points of his think like an app presentation which we feel has a ton of value for you and your business.
As small business owners it is important to adapt to the changes and advancements of the world, but at the same time hold true to your values. We discuss several ways you can make your customer experience even better and how to make them customers for life.
We encourage you all to be open minded and be willing to adopt some new practices into your business if you see fit. See you out there Pool Chasers!
You can find think like an app here:
Website: http://bit.ly/2vx4aFM
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast click the link below
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview an Arizona Legend! We sat down with Tim Murphy who is the founder and CEO of Presidential Pools, Spas, and Patio as well as Blue Square and Pebble Radiance. Presidential is the number one builder in Arizona as they have built over 29,000 pools in Phoenix and Tucson combined. They have a state of the art pool park which features 6 different pools with all kind of different features for potential customers to see and envision what that pool might look like in their backyard.
If you ask an Arizona Pool Professional if they have seen or serviced a Presidential pool we bet the answer will be yes! We had several of their pools on route at Brothers including our favorite pool. Tim is someone we have looked up to over the years and we were honored to have him in the studio. We hope you are inspired by his story and that it motivates you to reach the goals you have set for yourselves and your company. See you out there Pool Chasers!
You can find Presidential Pools here:
Website: http://bit.ly/2W71VEG
Instagram: http://bit.ly/2vl4N5d
Facebook: http://bit.ly/2ZAEA0k
You can find Tim’s other companies here:
Blue Square: http://bit.ly/2IVzhTq
Pebble Radiance: http://bit.ly/2vjWOWd
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast click the link below
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview the Chlorine King himself Erik Taylor. Erik is the owner of Chlorine King Pool Service, the host of the Chlorine King Podcast, and of course the creator of the Chlorine King YouTube channel. Erik has a passion for helping the industry and he is constantly producing content to help both the pool professionals and home owners alike.
It was an honor to have Erik on the podcast, as we have been following his content for several years now and love the fact that his YouTube channel has grown to over 10,000 subscribers! Erik believes in education and has taken many steps in his career to better himself and his business. He is a firm believer in getting educated first so that you as the pool professional have the knowledge to educate the customer. When the customer is educated you as the professional can then provide the right type of service and get paid the correct amount to do so.
We get into a lot of great topics in this episode ranging from licensing, education, and CPO certification to professionalism, determining what to charge on a bid, and paper trails to protect your business. There is a ton of great advice in this episode, if you can take some of it and apply it to your business then it will not only make you better, but the industry as well. We hope you enjoy the episode. See you out there Pool Chasers!
You can find Chlorine King below:
Website: https://chlorinekingpools.com/
YouTube: http://bit.ly/2Iycvll
Podcast: http://bit.ly/2KNPRHe
Instagram: http://bit.ly/2VR2O4p
Facebook: http://bit.ly/2V3dyPW
Twitter: http://bit.ly/2VdfdCk
You can find the books and podcasts discussed below:
Dave Ramsey: http://bit.ly/2Glyfx5
Lance Armstrong: http://bit.ly/2DlbfxD
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To support the podcast click the link below:
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview David Penton. David is the CEO of Fluid Dynamics Pool and Spa in Fullerton, California. Fluid Dynamics is a certified SWD Master within the Society of Watershape Designers which requires the completion of 150 hours of education within Genesis University. We have always admired David’s work and were very excited to finally sit down with him after a year of planning.
David started out in the pool maintenance world working for a company to learn the trade. He transitioned into running his own service business which he ran for many years. He got into building with 2 rather large projects and fell in love with the process. David has since completed the Genesis program to become an SWD Master. He has collaborated with other Masters to complete many incredible high profile pools.
David is also a huge believer in mentorship and sharing knowledge to raise the bar throughout the industry. We hope you are inspired to do the same after listening to the episode.
See you out there Pool Chasers!
You can find Fluid Dynamics here:
Website: https://www.fluiddynamicspools.com/
Houzz: https://bit.ly/2oEcspw
Facebook: http://bit.ly/2IfeUkA
Instagram: http://bit.ly/2Z6abGW
You can find podcasts and books discussed here:
Ask The Masters: https://apple.co/2G6EK6Q
Vox Podcast: http://bit.ly/2IgFw4L
Ted Talk Podcast: http://bit.ly/2IAFDHR
12 Years a Slave: https://amzn.to/2VO0aMs
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us. To support the podcast, click the link below: http://bit.ly/PCPatreonPWU
In this episode we interview The Pool and Hot Tub Alliance President and CEO Larry Caniglia and Chairman Chris Curcio. We dive into the answers to several questions we have been hearing since the merger announcement of The Association of Pool & Spa Professionals (APSP) and The National Swimming Pool Foundation (NSPF)
What both of these organizations do really affects the day to day of the pool professionals. Some may feel the affects more then others, but everyone is affected in some way. These organizations fight for our rights as an industry and with the merger they have really put the industry’s best interest at heart.
We hope that through this episode you get a better understanding of The Pool and Hot Tub Alliance’s mission and that it will inspire you to look into the benefits of becoming a member and helping them make a difference. See you out there Pool Chasers!
You can find information on The Pool & Hot Tub Alliance here:
APSP Website: https://apsp.org/#/
NSPF Website: https://www.nspf.org/
Press Release: https://bit.ly/2UB1MMe
Fact Sheet: https://bit.ly/2FUc29d
Facebook: https://bit.ly/2UDiB9H
Twitter: https://bit.ly/2YPqfwU
YouTube: https://bit.ly/2I1izSN
You can find the books discussed here:
Alexander Hamilton: https://amzn.to/2CXUvfM
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview Alissa Magrum of Colin's Hope. Colin's Hope is a nonprofit organization that was started in honor of Colin Holst who drowned in a lifeguarded pool at the age of 4. We were very honored that Colin's family and Alissa would allow us to discuss Colin's story. They want to get the message out there that drowning is preventable and we hope that message is brought to light in this episode.
Water safety and drowning prevention is the most important topic we have discussed to date. We have become very passionate about doing what we can to bring awareness to the pool professional community. As pool professionals we all have a huge responsibility to keep the pools we take care of safe. We also have a responsibility to educate our customers on what they can do to create a safe and fun backyard experience. We discuss Colin's story, what Colin's hope is and how you can support it, the pool professionals' part in it all, and how you can better educate your team and customers on the topic. We request that you please listen to this episode all the way through as someone's life may depend on it. See you out there Pool Chasers!
You can find Colin's hope here:
Website: http://www.colinshope.org/
On Instagram: https://bit.ly/2JTHJEV
On Facebook: https://bit.ly/2V9KClU
On Twitter: https://bit.ly/2HMlWwQ
You can read Colin's story here:
https://bit.ly/2rxhwAz
You can take the Water Safety Quiz here:
https://bit.ly/1RhXZXe
You can donate to Colin's Hope here:
https://bit.ly/2CKVb7O
You can find the Podcasts discussed here:
Drunk Athlete: https://bit.ly/2zoR4eN
Oprah: https://bit.ly/2YDp0AL
You can find the books discussed here:
Good to Great: https://amzn.to/2JOQxf4
Brene Brown: https://bit.ly/2DQy0el
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview Bruce Wettstein and Ken Scheer who are the owners of Pure Water Industries. Pure water industries is a custom Reverse Osmosis trailer built to recycle swimming pool water. They are both pool owners themselves and they have been in the industry for many years, so they have a great understanding of its needs. Reverse Osmosis is a great topic that we do not hear about as often as we should since it is a great alternative to draining pools and has many other benefits. We learned so much about the process on this episode and we know you will as well. See you out there Pool Chasers!
You can find Pure Water Industries at:
http://www.purewaterindustries.com/
On Instagram:
https://www.instagram.com/PWIH2O/
On Facebook:
https://www.facebook.com/PWIH20
On Twitter:
https://twitter.com/PWIH2O
On YouTube:
https://www.youtube.com/channel/UClu3It4oLaWQuxPjRJ0Eexw?
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we discuss Coral Seas products Green to Clean and Yellow Out as well as Algae. Chris refers to an algae spore as pac-man who gets trojan horsed into thinking the product is a phosphate only to get ripped apart from the inside out by these amazing products. This one is one of the most entertaining ways we have heard algae being discussed We hope you enjoy the episode. See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we discuss what enzymes are exactly and how they are used. We discuss how Pool Perfect and Spa Perfect work and that they are multi-faceted enzymes which helps them break down organic material better. We learned a lot on this one and we think you will as well. See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we dive into phosphates, what they are exactly, and how they are a fuel for algae blooms. We discuss Natural Chemistry’s Phos Free product and how they were one of the first brands to really focus on eliminating phosphates. Chris talks about how phosphates have been around forever, but we just had no way of testing for them, but now we do so that is why he believes it is such a buzz word these days. This episode is jam packed full of knowledge, we hope you enjoy. See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
We are proud to have Genesis on board with our mission. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://bit.ly/GenesisPoolPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview our friend and industry leader Chris Marcano. Chris is the Director of Training and Education for NC Brands. This includes Natural Chemistry, SeaKlear, and Coral Seas. Chris is well known throughout the industry for traveling from trade show to trade show teaching classes and helping the industry get more knowledgeable . Chris sits on several boards within the industry such as APSP board of Education, NPC Education, Technical, and Marketing, NESPA winterization task force, and in 2014 he was awarded with the APSP Fellowship award. It was an honor getting to know Chris better and soaking up as much knowledge as possible.
You can find NC Brands and learn more about their products by going to https://ncbrands.com/en-us/
Books:
Fearless Golf: https://amzn.to/2H9BavE
Water Wars: https://amzn.to/2H2YeMs
Podcasts:
Joe Rogan: http://podcasts.joerogan.net/
Found My Fitness: https://www.foundmyfitness.com/
Revision History: http://revisionisthistory.com/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer.
Try it out by going to getjobber.com/poolchasers
This episode is also brought to you by Jandy. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to jandy.com/builtstrong
We are proud to have Genesis on board with our mission as well. GENESIS® was established in 1998 and joined by leaders wanting to lift our industry’s ability to design, engineer, construct and service watershapes that resonate with people’s minds and spirits. Since its humble, yet passionate beginnings, thousands of professionals have trusted GENESIS® faculty and courses. You can learn more by going to http://www.genesis3.com/
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
https://www.patreon.com/poolchasers?alert=2
See you out there Pool Chasers!
In this episode we interview our friend and one of our mentors Brett Gereau of Advanced Pool Specialists. Advanced Pool Specialists is what Brett does now, but he has had quite the journey through the pool industry. He has been in the industry his entire adult life and is very passionate about it. One of the things Brett said that we admired is that he wants to leave the industry better then he found it. What a great way to look at the industry and life in general. We left the interview inspired as we normally do after speaking with Brett and we think you guys will as well.
Brett had his own service business in California for several years. You have probably heard us speak about him multiple times on the podcast because he actually started a podcast of his own called Pool Business Academy several years ago. Unfortunately his podcast ended after 11 episodes, but it left us so pumped and we have looked up to him ever since. He also worked for Alan Smith Pools as a salesman and then worked heavily on their reverse osmosis division. All of that has led him to what he is doing today which is pool surfaces. He is applying the ecoFINISH product aquaBRIGHT. It involves a flame thrower which is pretty awesome! We discuss all of this and more on the episode. There are a lot of great nuggets to take away from this episodes so listen closely, we hope you enjoy it.
You can find Brett and Advanced Pool Specialists at:
https://www.advanceyourpool.com/
On Facebook at:
https://www.facebook.com/advanceyourpool/
On Instagram at:
https://www.instagram.com/advanceyourpool/?hl=en
You can research ecoFINISH and aquaBRIGHT at:
https://www.ecopoolfinish.com/
If your in California, look up Brett if you are interested in applying it or discussing it further.
Books:
Extreme Ownership: https://amzn.to/2BKhMkJ
Podcast:
Jacko Podcast: http://jockopodcast.com/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Jandy is proud to support the podcast. With their recent "Quitting the Internet" policy that went into effect January 1st 2019, they're taking a firm stance to support our industry. We think this policy is a good step forward for our industry and are glad to see a company take a stand for the service guys and gals out there. If you haven't heard episode 31 yet, please go listen to it to find out more information or go to http://bit.ly/JandyBuiltStrongPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview our favorite photographer Jimi Smith. Jimi has an amazing and unique story that he shares with us. From growing up in Georgia, to living on the island of St. Thomas, and many adventures such as working as a diver to even treasure hunting. His nomad lifestyle can be summed up by his Instagram bio which states God, Family, Photography, and Pools. He has shot photos for many of the top builders in the world and his photos have been featured in many articles and magazines. His photos have even been showcased on the cover of Luxury Pools magazine multiple times. It was an honor for us to have him in the studio.
Jimi shares with us some of the equipment he brings with him on the job and discusses some of what he does at his photo shoots. We also touch base on a few tips and tricks for taking better photos. We even get to hear about his famous dog Tilt who travels the world along side him and who is Jimi’s best friend. We hope you enjoy his story and learn a little along the way. See you out there Pool Chasers!
You can find Jimi’s work at:
https://www.jimismithphotography.com/
https://www.instagram.com/jimismithphotography/?hl=en
https://www.facebook.com/JimiSmithPhotographyLLC/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview Brad Parker who is the Director of Digital and Brand Marketing for Zodiac. He came in to talk to us all about Jandy Quitting the Internet! This is a hot topic of discussion throughout the industry, as the policy took effect January 1st! Brad breaks down what the policy means exactly and what Jandy is doing to monitor the process. He discusses how the policy differs from other manufacturers’ policies and how Jandy is doubling down on Trade Professionals.
We at Pool Chasers think this is a big deal! Regardless of what company you prefer to work with you have to admit that Jandy making the first move to better the industry is impressive! Brad told us how Jandy wants to be known as the company that supports the Trade Professionals. Well Brad, we think this is a huge step in that direction!
You can find out more about the policy at:
https://www.jandy.com/strong
We hope you enjoy the episode! See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us.
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we make a very BIG announcement! We have officially sold Brothers Pool Service accounts to move into Pool Chasers full time! We love the pool industry and are so passionate about the Pool Chasers community that we wanted to give it 100% of our attention. The feedback has been phenomenal and we want to give this community what it deserves.
As husbands and fathers, we have taken a big leap and left our pool service company to commit ourselves solely to the Pool Chasers Community. Please help us as we make every effort to create an incredible show as a fully independent podcast. Being fully independent means that we are not backed by a corporate company or its funding. Pool Chasers was built independently by pool guys for pool guys and gals and we are dedicated to bringing you as much value as possible.
To do this we need your help! Please take a moment to think about what this podcast means to you and how many hours of content that we have already produced for you, then contribute what you can afford. Please consider the upper tiers if you possible, but even the smallest contribution is extremely helpful in keeping this podcast alive. We will never take it for granted as your support means the world to us. See you out there Pool Chasers!
To donate click the link below:
Patreon: http://bit.ly/PCPatreonPWU
Thank you Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
We had the pleasure of interviewing the Executive Director of The Northeast Spa & Pool Association Dominick Mondi. We got a chance to discuss The Pool and Spa Show in Atlantic City and some of the great benefits of attending. We discuss going into the show with a plan as well as leaving with a plan to make your business better in 2019.
Make sure to check out The Wall and all of the exciting classes being held there on the show floor!
We will be attending the show this year and are so excited to hang out with you guys. See you in Atlantic City Pool Chasers!
You can register for the show and get all the details at:
thepoolandspashow.com
You can check out NESPA at:
https://www.nespapool.org/
Book Recommendations:
From Good to Great:
https://amzn.to/2DFfumr
Contested Waters:
https://amzn.to/2EZeWus
Podcast Recommendations:
Film Spotting:
https://www.filmspotting.net/
WTF with Marc Maron:
http://www.wtfpod.com/
Joe Rogan:
http://podcasts.joerogan.net/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
We had the pleasure of interviewing the President of the Southwest Pool and Spa Show Michael Miller. We got a chance to discuss the show and some of the great benefits of attending. Attending the show is a great way to get a head start on growing your business in 2019.
We will be attending the show this year and are so excited to hang out with you guys. See you in San Antonio Pool Chasers!
You can register for the show and get all the details at:
http://www.swpsshow.com/
You can listen to the backyard bay radio show at:
https://backyardbay.com/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
We are honored to have our last episode of the year be with Ledge Lounger founder and president Christopher Anderson.
For the second year in a row, Ledge Lounger is ranked as one of the fastest growing private companies within the American economy.
Ledge Lounger is an in-pool and outdoor furniture company that was founded in 2011. They are known for designing outdoor furniture and accessories, made out of high-quality materials that withstand the sun, weather, and chemicals of the outdoor and pool environments.
In this episode we will discuss Chris being raised in Texas and growing up around the swimming pool industry with his father. Chris would graduate from LSU with a degree in Construction Management. After working and gaining experience with the Dallas Morning News and then working for a Nebraska based tech company as their Director of Business Development. He then made his way back to Houston to work and help with his fathers growing pool company Custom Design Pools. One day Chris was tasked with a project that would forever change his life. A customer that they were building a pool for needed a particular type of pool furniture that could handle the weather, no matter the price. After searching and contacting different resorts he found nothing. He would spend the next 2 1/2 years researching and developing what we know today as Ledge Lounger. We will discuss the origins, the brand, the company, and listen to all the great wisdom Chris has to offer. We hope you all enjoy. See you out there Pool Chasers!
VISIT & FOLLOW LEDGE LOUNGER: Ledge Lounger Website: https://ledgeloungers.com/
Instagram: https://www.instagram.com/ledgelounger/
Facebook: https://www.facebook.com/ledgelounger
Pinterest: https://www.pinterest.com/ledgelounger/
Twitter: https://twitter.com/LedgeLounger
Houzz: https://www.houzz.com/pro/ledgelounger
RECOMMENDED BOOKS: Good to Great by Jim Collins: https://amzn.to/2nEfOeQ
Built to Last by Jim Collins: https://amzn.to/2BMtoCE
How to be a Great Boss: https://amzn.to/2Anuh4J
OTHER RESOURCES: Read books faster with Blinkist: https://www.blinkist.com/
Custom Design Pools and Landscape: http://www.cdphouston.com/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview James Burns of Doc Dean's Pools. We love how aggressive they are being with the social media world as we have been all about that from the very beginning. Doc Dean's Pools is doing a lot of great work out in Florida and we are excited that they are so passionate about helping their customers by providing an excellent service experience.
They were featured in Pool Pro Magazine and we discuss their experience as well as get into all kinds of social media discussions and how it can help your business. There is a lot of good content in this episode and we hope you guys enjoy it. See you out there Pool Chasers!
You can find Doc Deans Pools at:
https://www.docdeanspools.com/
On Facebook at:
https://www.facebook.com/DocDeansPools/
On Instagram at:
https://www.instagram.com/docdeanspools/
And you can read their Pool Pro Article at:
http://poolpromag.com/homepage-2/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview Greg Garrett. Greg is an expert in Water Chemistry and Pool Surfaces. Greg is the current owner of Applied Material Technologies and the former Technical Services Director of the National Plasterers Council. We have heard Greg’s name bounce around for years, but were so stoked when we finally got the chance to meet him, attend one of his classes, and eventually have him come to the studio!
He and his partner Bob Lowry have now started a new educational program called The Pool Chemistry Training Institute. They saw a need in the residential world and are doing their best to fill it. We are so excited for its future.
We learned so much on this episode and we hope you guys enjoy it as much as we did. See you out there Pool Chasers!
You can find Greg on YouTube at:
https://www.youtube.com/watch?v=BtPfirZhnEw
You can find the NPC classes at:
https://www.npconline.org/events/event_list.asp
You can find The Pool Chemistry Training Institute at:
https://poolchemistrytraininginstitute.com/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
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Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this reflection episode we have Kyle Auld join us since he was a huge part of our 3 man team while we were in Vegas. We recap our experience at the International Pool, Spa, and Patio Show and our first Pool Chasers Mixer.
We had an amazing time with all of you out there and we are so grateful to everyone who came to the mixer to show their support. It was a great time of fellowship and we are excited for the future of the community.
See you our there Pool Chasers.
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview the service manager for our very own Brothers Pool Service and Repair Mr. Kyle Auld. This was so fun for all of us since Kyle is such a big part of our team. In this episode we discuss Kyle’s story and how he moved all the way from Minnesota to come work with us.
We also go over many things about being a service manager and how we do our best to take care of our team as much as possible. If you are a manager, owner, or a technician there are so many good insights in this episode. We think everyone can apply at least a part of the episode to their life or business. We hope you enjoy it.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview the Director of the International Pool, Spa, and Patio Expo Tracy Garcia. We go over why the show was started and why education is so important to them.
We also go over the show floor and some of the exciting events that they have lined up this year.
There are also some helpful tips discussed as well as talking about their great application which will make your experience that much greater.
You can find the International Pool, Spa, and Patio Expo at:
https://www.poolspapatio.com
On Instagram at:
https://www.instagram.com/poolspapatioexpo/
On Facebook at:
https://www.facebook.com/PoolSpaPatioExpo
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview the pioneer behind the #1 swimming pool channel on YouTube David Van Brunt. It was a true honor to interview David as he has been one of our mentors for a long time and we learned so much from him.
We discuss how he got started, running a small business, how to better the industry, why the industry should focus more on being a trade, YouTube, Podcasts, Dave Ramsey, and more.
David has a very impressive body of work and it has inspired us to be better and do what we can for the industry. We hope you get the same inspiration after listening to this episode.
You can find David Van Brunt at:
www.swimmingpoollearning.com
On YouTube at:
https://bit.ly/2hyJBBg
Pool Guy and Gal Coaching at:
www.patreon.com/poolguycoaching
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this sixth and final episode of the educational mini series, we discuss CPO Training. Wayne Ivusich from Taylor Technologies has a very good understanding of the topic and is a trainer and instructor. We hope you guys enjoy the episode.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this fifth episode of the educational mini series, we discuss Phosphates, Nitrates, and Algaecides. Wayne Ivusich from Taylor Technologies has a very good understanding of the topic and we hope you guys enjoy the episode.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this fourth episode of the educational mini series, we discuss TDS. Wayne Ivusich from Taylor Technologies has a very good understanding of the topic and we hope you guys enjoy the episode.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this third episode of the educational mini series, we discuss Cyanuric Acid and Calcium Hardness. Wayne Ivusich from Taylor Technologies has a very good understanding of the topic and we hope you guys enjoy the episode.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this second episode of the educational mini series, we discuss PH and Alkalinity. Wayne Ivusich from Taylor Technologies has a very good understanding of the topic and we hope you guys enjoy the episode.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this first episode of the mini series, we discuss chlorine and bromine along with other sanitizing options. Wayne Ivusich from Taylor Technologies has a very good understanding of the topic and we hope you guys enjoy the episode.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview Wayne Ivusich from Taylor Technologies. We have wanted Taylor on since the beginning so we are so stoked that they agreed to send Wayne down to Scottsdale to record with us.
We learned even more then we anticipated from Wayne and were very impressed with his knowledge on the subject matter. We know you guys will be as well.
We discuss Taylor’s history and how it all got started with Dr. Taylor. We dive head first into everything Taylor and what they offer, along with several examples of how to use their product. This episode kicks off a week of Taylor and water chemistry discussions, so we hope you enjoy the episode.
Stay tuned every day this week and Mon and Tues of next week, for our Educational Mini Series on water chemistry!
You can find Taylor Technologies at:
Taylortechnologies.com
On Instagram at:
https://www.instagram.com/taylorpoolspa/
On Facebook at:
https://www.facebook.com/taylorpoolspa/
You can find Wayne at:
Phone Number:
800-837-8548 Ask For Wayne
Email:
wayne@taylortechnologies.com
Webinars:
Tuesday’s and Thursday’s 3PM ET
Trade Shows:
Int Pool Spa Patio Expo in Las Vegas Oct 31-Nov 2nd.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
Welcome to sweet episode 16. In this episode you will be listening to Greg and Tyler discuss the early beginnings of Pool Chasers and why building up this community is so important. There were many struggles during the early years of starting our pool service and repair company Brothers but we figured out that we needed to speak up and create a good and positive example along the way.
We discuss the big news of hosting the first ever Pool Chasers Mixer in Las Vegas Nevada during the International Pool Spa Patio Expo. The event will be held at Stoney’s Rockin Country on Thursday November 1st between 4:30PM and 7:00PM. You can RSVP and find more information by visiting https://bit.ly/2wYxshT
Last but not least we read some of the struggles from the forms you all submitted for swag. This was a little emotional for us because we know how you feel. We want you all to know we hear you loud and clear. We started this podcast to build a community where questions and struggles can one day solved.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview Founder and Co-Owner of Red Rock Contractors and Red Rock Pools and Spas Rick Chafey. We discuss how Rick got started and how he has fully immersed himself into all areas of education. Being educated and doing things up to code has made him one of the industry leaders. We discuss Red Rocks niche and that’s building quality custom projects and not building in large volumes.
We know Red Rock for building some of the most incredible custom pools but they also specialize in landscape, custom homes, commercial buildings and even restaurants. They have built quite the reputation. This is a special year for them as this is their 20 year anniversary!
We are motivated by a company that knows exactly who they are and what they do. There is nothing like confidence and we have truly learned a ton from this discussion. We strive to be on this level one day.
Our cover photo and spread photos in Pool Pro Magazine were all taken at one of his amazing pool builds and we are so thankful for his generosity and willingness to help a fellow pool professional.
We hope you enjoy the episode.
You can find Red Rock Contractors at:
https://www.buildredrock.com/
On Instagram at:
https://www.instagram.com/watershape_master/
On Facebook at:
https://www.facebook.com/buildredrock/
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview our friend Kim Olson who works for Broadly. We discuss how to stand out online. We have known Kim for several years now and she is one of our best go to contacts when we want to talk about online reviews. There is a lot of great content in this one, so we hope your ready to learn!
We saw Kim speak at the Western Pool and Spa Show and loved her talk, so we had to have her on and share it with you guys.
We are always trying to share what we know and we know that Broadly worked for us. We have been using Broadly since 2015 to help grow our online presence. They are great to work with and Kim has always been there for us when we needed anything.
We hope you guys enjoy the episode!
You can call Kim at:
949-274-6716
Email her at:
kim@broadly.com
On Instagram at:
@kimmieoatbroadly
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview Megan Kendrick who is the owner of Pool Pro Magazine. It was such an honor for us as Pool Pro is our favorite magazine in the industry. Reason being is, it is tailored more to us as pool pro’s. We pick up a copy of every new issue as soon as they hit the shelves!
We discuss how Megan grew up around the oil industry and how there are a lot of similarities to the pool industry. Megan discusses how she went from being an athlete to making the transition into being a journalist. We also discuss some of the struggles of making the transition from employee to owner.
One of the major things Megan talks about is feedback from the readers. We understand how important that is, so if you guys get a chance please let them know how they are doing.
Pick up a copy in your local SCP or Superior today!
You can find Pool Pro Magazine at: http://poolpromag.com/
Instagram: https://www.instagram.com/poolpromag/
Facebook:https://www.facebook.com/PoolProMagazine
Twitter:https://twitter.com/poolpromag
Recommended Books: Getting Things Done, The Art of Stress Free Productivity
https://amzn.to/2M3bC2b
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we discuss how to get Merchandise AKA Swag!
Just go to https://www.poolchasers.com/feedback-form/
Submit the form and if you get any value out of the podcast please feel free to donate by clicking the link provided after the form submission.
We truly appreciate all of you!
See you out there Pool Chasers!
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
Instagram: http://bit.ly/PCInstagramPWU
Facebook: http://bit.ly/PCFacebookPWU
Facebook Group: http://bit.ly/PCFacebookGroupPWU
Twitter: http://bit.ly/PCTwitterPWU
YouTube: http://bit.ly/PCYouTubePWU
Patreon: http://bit.ly/PCPatreonPWU
In this episode we interview Justin Bowie from JMax Plumbing and Jeromey Naugle from Premier Paradise.
It is an episode jammed packed full of knowledge as Justin discusses plumbing hydraulics, total dynamic head, and many other plumbing insights.
We also have quite a long discussion on how we can bridge the gap between pool builders and service companies. This is an area that is definitely lacking in our industry, so it was great that we were all on the same page in trying to make it better.
Jeromey also discusses Tributary and why he and his partner started it. He discusses what they are trying to accomplish in the industry.
All in all it is an episode that everyone in the industry can learn from. So we hope you all enjoy as much as we did.
See you out there Pool Chasers!
JMax Plumbing: http://jmaxpoolplumbing.com/
Instagram: https://www.instagram.com/bearded_plumber/?hl=en
Facebook: https://www.facebook.com/jmaxplumbing/
Premier Paradise Website: https://premierparadise.net
Instagram:https://www.instagram.com/premierparadise/
Facebook:https://www.facebook.com/premierparadiseinc/
Recommended Books:
Start With Why: https://amzn.to/2KWoBWV
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
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In this episode with interview Jobber’s CEO Sam Pillar. This episode is jammed full of content about business. Sam discusses how he and his partner Forrest met in a coffee shop and turned a small idea they had into the juggernaut Jobber is today. Sam discusses his journey through college and his path to figuring out that he wanted to do something he loved and was passionate about.
Sam has a huge passion for small businesses and you can really feel that in the way he talks about them throughout the episode. He also discusses Jobber’s work environment and culture and how everyone that works there is aligned with the vision. Everyone at Jobber has a passion for helping small business owners. We have always felt that their customer service is spot on!
We discuss the Jobber software a bit and some of the features we love. We get into business partnerships and some of the benefits to having a partner. Sam also gives some great insight to entrepreneurship and to most importantly focus on the customer.
This episode will help any leader sharper their tools. We hope you all enjoy. See you out there Pool Chasers!
You can find Jobber at: https://www.getjobber.com/poolchasers
On Instagram at: https://www.instagram.com/getjobber/?hl=en
And on Facebook at: https://www.facebook.com/GetJobber/
Podcasts: The Saastr Podcast: https://www.saastr.com/podcasts/
Masters of Scale with Reid Hoffman: https://mastersofscale.com/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
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In this episode we interview Trevor Tipton who is the owner of Artisan Elements in Scottsdale Arizona.
We had a great time with Trevor. He is a custom pool builder who does it right. He lives by his core values and principles to teach and educate customers on what they are buying. He understands that the product he provides is a lot of money and focuses on giving the clients the ultimate backyard experience.
He has a great sales background and their is a ton of information on sales in this episode. He teaches us how to educate instead of taking a used car salesman approach. We think you will get a lot out of this segment as we did ourselves.
We discuss many other topics such as organization, social media, analytics, Pentair, Jandy, virtual reality, and his recommended books and podcasts.
This episode is jam packed with valuable content, so we hope you enjoy it as much as we did. See you out there Pool Chasers!
You can find Artisan Elements at: https://www.artisanelements.net/
On Instagram at: https://www.instagram.com/artisan_elements/
And on Facebook at:
https://www.facebook.com/ArtisanElementsPoolsandLandscaping/
Book Recommendation: Never Split The Difference:
https://amzn.to/2tiszNF
7 Habits of Highly Effective People: https://amzn.to/2tjgxDR
Think and Grow Rich: https://amzn.to/2leyVdk
Raving Fans: https://amzn.to/2JQMwGQ
Good to Great: https://amzn.to/2yrvz0m
Podcasts:
The GaryVee Audio Experience:
https://www.garyvaynerchuk.com/podcast/
Joe Rogan Podcast:
http://podcasts.joerogan.net/
The Bill Simmons Podcast - The Ringer:
https://www.theringer.com/the-bill-simmons-podcast
No Jumper:
https://nojumper.com/pages/podcasts
The Minimalists Podcast:
https://www.theminimalists.com/podcast/
Applications:
Scribd: https://bit.ly/2yrvMAi
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
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In this episode we interviewed Hal Denbar from Patriot Pool and Spa in Austin Texas. Hal's story is awesome and we are so excited to share it with you guys.
It is jammed full of information about the pool service and repair part of the industry. This is our wheelhouse as well so it was very fun to record. We can relate to all of what Hal talks about as we are sure many of you will as well.
We discuss many topics such as the Zodiac symposium, bringing on employees, company branding, company policies, sick time and vacation coverage, customer transparency, template emails, Yelp, reviews, Instagram, importance of a logo, networking, and Colins Hope Foundation.
We hope you enjoy the episode! See you out there Pool Chasers!
You can find Patriot Pool and Spa at:
https://www.patriotpoolandspa.com/
On Instagram at:
https://www.instagram.com/patriot_poolandspa/
And on Facebook at:
https://www.facebook.com/patriotpoolandspa/
Book Recommendation:
Traction:
https://amzn.to/2LX6L2U
Podcasts:
How I Built This:
https://www.npr.org/podcasts/510313/how-i-built-this
More Perfect:
https://www.wnycstudios.org/shows/radiolabmoreperfect
Foundations:
Colins Hope:
http://www.colinshope.org/
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
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In this episode we interview Fred Schweer from PoolRx. We have been friends with Fred for several years now. He has introduced us to this product that has changed our business. Fred has also been to our facility and trained our team several times on the product. We were very excited to have him on the podcast and to share our experience.
We dive into Fred’s background a little bit, and how his work experience prepared him for his job today. Fred discusses how he got involved with PoolRx and how it was right up his alley.
We discuss the PoolRx sales reps and this is how you can get all the information you need on the product. He also explains what Pool RX is exactly. Fred also jumps into the sizes they offer and how many gallons they support. We also discuss the “Purple Dust” and how to avoid it.
Not only can the PoolRx help with problem pools, it also can be used as a preventative and more importantly it is an insurance policy if your clients have an unexpected party.
Tyler and Greg also discuss how they use the product in every pool they service. They get into their billing process and the process of how they make sure they all get installed. They also have a discussion with Fred on how he suggests we sell the product to our customers and what Pool RX has to offer to assist with the sales process.
We hope you enjoy the episode!
You can find PoolRx website at: http://poolrx.com/
Instagram: https://www.instagram.com/pool_rx/
Facebook: https://www.facebook.com/poolrxworldwide/
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
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It was our pleasure to interview Bobe’ Owners Kris and Julie. We have seen their products in the field for years and also met them at trade shows in the past, but were very intrigued once we found out they were in AZ where we are. We even got to go visit their facility here in Phoenix and we were very impressed with their operation. We think everyone can learn a lot from their passion and drive. They are both great leaders in the industry.
We dive into how Kris and Julie grew up and how they are running their business as a sibling duo which we obviously have in common. This is a great conversation for anyone who has a partner or is looking at going into business with a partner.
We discuss how important team culture is and how Kris and Julie make it a priority to spend time with their team. We also get into some trade show conversation.
Most importantly we get into what Bobe’ is, where the name came from, and what they do exactly.
Kris breaks down how many products that Bobe’ offers operate. He discusses how they fabricate and test every product. It is also very important to them to touch every piece that goes out the door. We also discuss their new ignition system which is an exciting new product line they have coming out soon.
We discuss balancing social media with every other aspect of running a business. We discuss our influencers and how we stay motivated. We get into the hustle and grind of how they built the business. Also their biggest failure, mission statement, and books they recommend.
We finish the discussion with some cool charities they support and some of the samples they brought in to share with us.
This episode was very inspiring for us and we hope it will be for you guys as well!
You can find Bobe’ Water & Fire at:
https://bobewaterandfire.com
On Instagram at:
https://www.instagram.com/bobewaterandfire/
And on Facebook at:
https://www.facebook.com/bobewaterandfire/
Recommended Books:
The Second Decision by Randy Nelson:
https://amzn.to/2HVG53Z
You are a Badass by Jen Sincero
https://amzn.to/2jC9RfP
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
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In this episode we interview our first pool builder. We sat down with Jeromey Naugle of Premier Paradise. He is a huge inspiration to us and one of the best design minds in the country.
We start off with a deep discussion about Jeromey’s childhood. He really opens up and shows how if you really want something, you can achieve it. It does not come easy, and you have to earn it everyday. This is really a great learning experience for anyone who has fallen or been given the short end of the stick in life. Pick yourself back up and push to conquer your demons.
He talks about how he got into the pool industry and discusses some of his mentors. He also talks about how he got into the pool building side of the industry.
One of our favorite parts is when he breaks down his pool building process step by step, so if you don’t know much about the building side of the industry this is a must listen!
We also discuss some of his favorite projects and how he build a spa on the side of a mountain.
Last, but not least we discuss how Premier Paradise was on the hit TV show Pool Kings! There is some juicy drama involved. You’ll have to listen to find out.
It was a fun episode, so we hope you all enjoy.
You can find Premier Paradise at: https://premierparadise.net
Instagram: https://www.instagram.com/premierparadise/
Facebook: https://www.facebook.com/premierparadiseinc/
Recommended Books:
-
Jordan Peterson: 12 Rules For Life https://amzn.to/2F3NI2f
-
Patricia Love: How to Improve Your Marriage Without Talking About It https://amzn.to/2vyY0Yw
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
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We were so excited to finally get to interview our mentor and friend Michael Dennis of X-Pools.
There is a ton of great advice in this episode. Michael has 20+ years in the industry and if we could have made this episode 3 hours, we would have! He is a true pioneer for our industry here in Arizona and we love that we get to share his story.
We talk about X-Pools and their company culture. Which has always been Michael’s number one priority. He wanted and has a great team behind him. He has created a culture where people love to come to work and in this industry, especially in the heat of AZ is very impressive. We have adopted several of his methods ourselves.
We talk about having strong structures in place, business coaches, and important people to have close by you to solidify your company.
Michael also loves to test products on his personal pool and uses it as a training ground for his employees.
He focused on automation from the very beginning and is always our go to guy when we have a question. He has been in the warranty game since the beginning, so we talk about the ups and downs of being a warranty station.
Michael has been a strong supporter of breast cancer awareness for a long time. We discuss his 3 major events he puts on each year. You can help support his cause by going to badgirlsdogoodthings.org
You can find the 3 books Michael recommended below:
“Raving Fans” by Ken Blanchard: https://amzn.to/2GINW0o
“One Minute Manager” by Ken Blanchard: https://amzn.to/2GJUUWT
“The Great Game of Business” by Jack Stack: https://amzn.to/2qh1vxU
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
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Patreon: http://bit.ly/PCPatreonPWU
We had the pleasure of interviewing Mark Hernandez from SCP. Mark has been a great asset for us at Brothers Pool Service.
Greg went into SCP one day and asked if there was anyone they knew of in the field that could help us expand our business. They said they may know someone and then gave Mark our number.
We all talked and it turned into a great friendship for us. Mark helped us expand our business by showing us how to pull lights and even helped us install our first automation panel. He has been a huge help in making us what we are today.
Mark is one of the most knowledgeable guys in the industry. He knows so much, but if he doesn’t know the answer he knows someone that does. He is always willing to help wherever he can.
We talk about a lot of cool things in this episode such as Skateboarding pools, SCP history, the future of the industry, and some great advice on how to sell yourself and your business to your customer.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
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We had the pleasure of interviewing Sophie Lapkin from Yelp, Sophie is a Local business partner here in the Phoenix Metro area.
We get asked quite a bit about how we grew our business so quickly and a big part of that was our online presence and Yelp specifically was definitely one of the platforms we focused on. We also get a lot of push back from business owners when we discuss Yelp, so we wanted to have Sophie on to discuss some of the things that we all as business owners go through when we use or don’t use Yelp. It kind of feels like people either love Yelp or hate Yelp, whatever your opinion on it is, we hope you listen to this podcast and get a few things out of it.
We discuss why claiming your business page is important. Did you know someone can create a yelp profile for you? Well they can! So Even if you don’t use Yelp much, this is vital because it allows you to control how the page looks and functions.
We then discuss how to get organic reviews and how leaving a trail of breadcrumbs can help do that. Using things like yelp icons in your email signature and people love us on yelp stickers can help remind your customers to leave you a review.
We also discuss why it is important to engage with the reviews you receive and good practices when you respond. People take time out of their day to leave reviews, it is important to show them you care.
After that we get into the dreaded recommended and non recommended reviews which I know is a big one for everyone. Hopefully Sophie can help you understand a little more about why reviews go where they go.
Finally we get into how to share reviews on social platforms, why response time is important, and Yelp advertising. All of which are an important part in building our businesses.
Sophie also points out her 3 big needle movers when it comes to your Yelp profile.
You can go to biz.yelp.com to claim your business. You can also download the Yelp business app by searching biz.yelp in the iTunes App Store or Google Play Store.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
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This is the first Reflection on the Pool Chasers Podcast. The Reflections are bonus episodes that we will do periodically to share our thoughts and experiences. This particular Reflection will be on the 2018 Zodiac Business Symposium & Expo in San Diego California. This was an amazing event where we got to network and learn more about how to take our business to the next level.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
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We had the pleasure of interviewing Ed from The Swimming Pool Warehouse. As we discussed in the first episode, Tyler’s first and only job in the industry was at The Swimming Pool Warehouse.
We will dive into how Ed took over as the owner of the Swimming Pool Warehouse and how Tyler worked for him. This was fun because we have a lot of laughs about our time together there. Also, we discuss how we had our first office inside one of the small rooms in Ed’s shop and how it was a big step for us and Brothers Pool Service.
We dabble on many other topics such as our supports systems at home, crazy customer stories, green pools, and Ed’s favorite social platform Google. Greg shares some of great insight on social Instagram, Facebook, Google and Brand Awareness which you do not want to miss!
We finish up with a discussion on mentors and how important they are to have in our lives.
Swimming Pool Warehouse has some great things going on for our local listeners in AZ such as motor and pump repair and they will even work on your cleaners for you! This is great if you need help diagnosing any issue. You can contact them by going to swimpoolwarehouse.com or calling them at 480-483-6100.
See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
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It has been a few months in the making, but Here It Is! In this episode Greg and Tyler discuss, well Greg and Tyler. We are so excited to share part of our story with you guys!
We discuss some our favorite memories together around the pool. Isn’t it crazy that we never thought about pools as a business? As a kid all you see is the water and want to jump in! We see it from a whole different perspective now as we are sure many of you do.
We then discuss how Tyler got passed up for a promotion and then how he had the crazy idea of starting Brothers Pool Service. It was hard work, but the grind was worth it. Also, how Tyler learned the business with help from The Swimming Pool Warehouse.
After that we get into this crazy story about how we had the verbal agreement to become partners only to have Greg take a promotion in San Diego and derailing the idea temporarily.
He realized after being there for one day he knew he was supposed to be in Arizona with Tyler.
We get into the Brothers Pool Service beginnings and how we built it to what it is today.
We touch on business strategies, ethics, and how a new account has to be a good fit for both the business and the home owner. We also dabble on social media and discuss how we used Yelp and Google Reviews, Instagram, and Facebook to grow our business.
We hope you all enjoy! See you out there Pool Chasers!
This episode is brought to you by Jobber. Jobber is an amazing field service software. We don’t even know how we did things before having Jobber! This tool really keeps us organized and on track every day. Some of our favorite parts about Jobber is the ability to send quotes, schedule service and repair bids and build a profile for each customer. Try it out by going to http://bit.ly/JobberPWU
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
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Patreon: http://bit.ly/PCPatreonPWU
In this episode creators Greg Villafana and Tyler Rasmussen discuss what you will expect from the Pool Chasers Podcast. It is a podcast for the pool and spa industry by two guys who are actually in the pool and spa industry.
Don't forget to subscribe to the show!
You can follow Pool Chasers below:
Website: http://bit.ly/PCWebsitePWU
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