All Things ITSM Global Podcast: Recent Episodes
AllThingsITSM
Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome to AllThingsITSM and let us know how we are doing by tweeting us at @AllThingsITSM or by dropping us an email at ITSM@gotomarketers.com
We chat with Nicole Forsgren from @Chefs about how DevOps is changing life in the IT departments, reducing burnout, improving culture and creating more stable environments
Chris Pope of #ServiceNow discusses changes in the platform, speeding up adoption and getting past Phase 1.
Matt Schvimmer discusses the #ServiceNow App Store its growth in the first year its programs and what’s next.
Farrell Hough discusses #ServiceNow’s approach to continuous improvement for customers through transparency, data and adaptation.
Christoph Goldenstern of #Kepner-Tregoe discusses Process Improvement Service, Incident Management and Agile and DevOp problems.
David Laing of #IDC discusses industrial control systems, embedded systems and environments.
Andrew Harsch of #Unisys discusses Supplier Integration and Management (SIAM) and discovery tools.
Roy Illsleyof #Ovumdiscusses The difference between ITSM in Europe and the United States.
Lupe Clark of #CSAAInsurance discusses how critical thinking techniques help problem resolution.
Shane Carlsonof #CSCdiscusses digital transformation and bi-modal digital service management.
Elinor Klavensof #Forresterdiscusses changing the delivery of IT services for millennials.
Dennis Drogseth of #EMAdiscussed CMDB systems making change work in an age of Cloud and Agile.