Google does an admirable job of providing a variety of search result data by injecting images, video, and related questions that “People also ask”.
Unfortunately, Google’s algorithms are only so good and mistakes are made. The following mistake (highlighting added for effect), caught by our friend Jacqueline Drew from Tenato.com is a great example of serious misinformation that could very well lead many business owners astray.
Note: Name of suggested company blurred. Click the image for the full size and no blurring.
Searching for “best google product review software”, Jacqueline discovered a seemingly helpful question in the results “What is the best Google review service?”
The result shows a company (I don’t want to promote them) that nefariously buys Google reviews in an effort to “quickly repair your Google review ratings”.
Why is this bad?First of all, it is seriously unethical. Period.
Secondly, the People also ask section of results carries some weight. If someone who didn’t know better saw this, they might think that buying reviews is perfectly above board; albeit, they wouldn’t have their ethical filter turned on.
What Google Says: Google clearly states that all “contributions to Google Maps should reflect a genuine experience at a place or business. Fake engagement is not allowed and will be removed.” They detail incentivized reviews and many other types of fake engagement here.
What the Law Says: Buying reviews is 100% illegal and it can incur up to $44,000 in penalties PER infraction according to the Federal Trade Commission in the USA .
If you see fake reviews you can submit your complaints to the FTC here.
“Fake reviews and other forms of deceptive endorsements cheat consumers and undercut honest businesses,” said Samuel Levine, Director of the FTC’s Bureau of Consumer Protection. “Advertisers will pay a price if they engage in these deceptive practices.” (source)
Here, in Canada , the Competition Bureau polices fake reviews (also 100% illegal here). You can report any fake reviews to the Competition Bureau of Canada here.
Related ContentHow do you handle negative reviews if you have them? These handy tips from First Dentist apply not only to dentists, but other businesses as well.
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In this episode, Ross interviews prolific Search Engine Journal writer, Roger Montti on his start in the SEO business and the work he does. The discussion then moves on to the latest news from Google such as passages, common SEO issues he encounters with client sites, questionable update rollouts for WordPress, and more. Here is […]
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On October 4th, 2016, I will be speaking at Victoria’s first annual search engine marketing summit along with four other great speakers and I would love it if you would join us; tickets are available at an early bird offer of just $99 until Sept 1st! The Victoria SEM Summit is a full day of instruction […]
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Ross and John discuss the Final Word on the Death of Google Authorship; SearchMetrics 2013 Ranking Factors – Correlation via Data; John Mueller says Penguin Still to Come 3.0 Most Likely in 2014; Google Webmaster Tools API Updated. …read more This September 18th SEO 101 podcast is available now: download (right click and save). You can […]
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Back in 2010 Google officially stated page speed was added as a ranking factor for its search results. This means the speed at which your site loads can have an impact on the resulting position of your web page in search engine results. As a result, web marketing and development companies such as StepForth.com have […]
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