MarketforceLive Podcast: Recent Episodes
MarketforceLive
This MarketforceLive Podcast features the top insights from experts on the key trends and challenges businesses are facing today.
In this episode Rob Cullen, Lead Partner for Deloitte’s Enterprise Technology and Performance business joins Chris Baker, Managing Director EMEA of Anaplan, to chat about how to leverage people and technology to unify business processes in order to streamline operating models.
Produced in association with Anaplan.
In this episode Tony McCandless, Chief Information Officer, Thames Water joins OpenText’s Head of Energy Practice, EMEA to chat about how utilities can achieve operational excellence, how data can be used to unlock cost savings and the potential of new technology in transforming asset management.
What does the new insurance offering look like and how are data and machines driving personalised conversations?
In this episode James Henderson the Head of Propositions, Marketing and Distribution at Aviva joins Accenture Senior Manager, Kieran Lesforis to chat about all of this and more.
01 | Serving a million markets of one: delivering customer excellence across financial services by MarketforceLive
Innes Thomson, Chief Executive of Association of Drainage Authorities discusses 'Creating resilience to disruptive events: from droughts to flooding':
• Planning for the unforeseen: are stakeholders doing enough? • Recognising the potential impact of population growth • Investing in the future now: sharing the responsibility for preventing future flooding
Find out more about Future of Utilities here >> bit.ly/2Jhh8f7
John Abraham, Chief Operating Officer – Water at Veolia, discusses 'Water 2027 - How can the water industry adapt for tomorrow'.
Find out more about Future of Utilities here >> bit.ly/2Jhh8f7
Matthew Pluke, Head of Energy of Anglian Water discusses 'Energy storage in the water industry':
• Why are water companies interested in energy storage? • What are the risks, issues and opportunities?
Find out more about Future of Utilities here >> bit.ly/2Jhh8f7
Phil Sheppard, Director of SO Operations at National Grid discusses 'Storage and the future of system flexibility'.
Find out more about Future of Utilities here >> bit.ly/2Jhh8f7
Paul Plummer, Chief Executive, Rail Delivery Group discusses 'One Railway, Delivering for the Nation'.
Anthony Smith, Chief Executive, Transport Focus discusses 'Placing passengers at the heart of infrastructure planning':
• Explaining the advantages to passengers of major infrastructure projects • How can disruption to passengers from major infrastructure projects be minimised? • What more could be done to ensure passengers are central to infrastructure decisions?
Listen to Michel Ruesen, Managing Director, EEIG ERTMS Users discuss 'Delivering ERTMS across Europe: progress so far and lessons for the future':
• What has been the experience of implementing ERTMS in Europe so far? • Drawing lessons for the UK from the European experience • Making the most of ERTMS: the advantages achieved by European networks
Check out this years event here >> https://bit.ly/2usE45L
Industry leaders discuss 'M&A: How to put the right assets in the right hands'.
With:
Richard Hulf, Global Energy Fund Manager, Artemis Martin McAspurn-Lohmann, Head of Oil & Gas and Utilities, Santander Corporate Banking Andy Hessell, Managing Director, CATS Management Limited
• How important is M&A to achieving MER in the UKCS? • What makes an operator well equipped to work a given asset? • Can the government and the regulator take steps to facilitate beneficial transfers of assets? • How might private equity-backed firms work differently to traditional operators? • How can novel lending structures such as deferred payments help smaller operators access capital? • Will a desire to de-risk see more new joint ventures taking place? • What must happen in the UKCS in the future for it to attract investment as reserves begin to dwindle?
Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN
Industry leaders discuss 'Painting a picture of the UKCS horizon: the long-term landscape'.
With:
Tony Durrant, Chief Executive Officer, Premier Oil Nick Richardson, Head of Exploration & New Ventures, Oil & Gas Authority Ray Riddoch, UK Managing Director & Senior Vice President, Europe, Nexen Morten Kelstrup, UK Managing Director, Maersk Oil
• What steps need to be taken to maximise the viability of remaining UKCS reserves? • How can the UKCS position itself to attract investment, particularly in exploration? • New entrants: are independent operators the best equipped to work in the North Sea? • What role does digital innovation have in MER? • What are the best ways to push development of new technologies? • A robust industry? How can the North Sea be better prepared for future disruptions? • Vision 2035: an accurate picture of the North Sea two decades from now?
Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN
Richard Hulf, Global Energy Fund Manager at Artemis presents: 'Exploring investment in the UKCS'.
• What characteristics are investors targeting when investing in North Sea operators? • How are investors structuring their portfolios to manage the risks associated with UKCS equity? • What steps can operators take to make themselves attractive to potential investors? • How can the UKCS compete with other basins for limited capital?
Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN
Stephen Sheal, External Relationship Director at Oil & Gas Technology Centre presents 'A digital future: can innovation invigorate the UKCS?'
• What are key challenges facing North Sea operators and how can technology help? • What is being done to accelerate deployment of these technologies? • What opportunities do the digital transformation and big data present for the industry? • Is the industry ready to embrace new technologies?
Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN
Iain Bartholomew, Subsurface Director at Siccar Point Energy presents the case study 'Siccar Point’s UKCS entry – Private equity takes action'.
In January Siccar Point Energy acquired 100% of OMV’s UKCS stake in a deal worth up to $1 billion. This is one of a few examples of private equity-backed operators replacing more traditional players. This case study looks at the challenges posed in making these deals and the strategies for these operators going forward.
Find out more about Petroleum Pioneers here >> https://bit.ly/2zHHvLN
From our innovative MoneyLIVE: Future of Retail Banking conference in London, Nick Middleton, Payments Director at Virgin Money presents: 'Exploring the next chapter in payments'.
• What impact is the incoming PSD2 regulation already having on the payments industry? • How will customers benefit from this regulation? Are the advantages being fully communicated? • Opening up payments to new entrants: ensuring successful collaborations with third party players
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Stephen White, Executive Director and Chief Operating Officer at Yorkshire Building Society presents the keynote address: 'Meeting customer needs: exploring the YBS customer and broker journey'.
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Maria Harris, Director of Mortgages at Atom Bank presents: 'The changing face of mortgages'.
• Understanding the evolving housing market: assessing the impact of policy and regulation • Financing the next generation of home-owners: how can banks help millennials get on the property ladder? • Creating new, flexible mortgage products: understanding and overcoming the challenges
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Jatin Patel, Products Director at TSB Bank presents: 'Customers matter: delivering products and services driven by customer need'.
• What are customers looking for from their banking provider? • Shifting from supply to demand-led models: overcoming the challenges • In what ways can increased competition be harnessed to deliver better outcomes for customers?
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Industry leaders come together in this leaders forum on 'Creating a customer-obsessed business'.
• What exactly does an engaged customer look like? • Engendering long term loyalty: creating a brand customers really believe in • To what extent can true engagement be achieved on digital-only channels? • More than a current account: exploring the future role of the bank in customers’ lives • When personalisation goes too far: how can banks avoid becoming ‘Big Brother’? • Responding to millennials: how can strategy be adapted to suit new needs and priorities?
Featuring: Stephen Dury, Managing Director, New Business Models, Santander Paul Rippon, Co-founder and Deputy Chief Executive Officer, Monzo Bank Rohit Mahna, SVP & General Manager, Financial Services, Salesforce Paul Riseborough, Chief Commercial Officer, Metro Bank David Jones, Chief Customer Officer, Sainsbury’s Bank
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Paul Rippon, Co-founder and Deputy Chief Executive Officer at Monzo Bank presents: 'The ‘WOW’ factor: generating a cult following with your customers'.
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Stephen Dury, Managing Director, New Business Models at Santander presents the keynote address: 'Delivering the ultimate banking experience: turning customers into cheerleaders'.
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Ronan Harris, Managing Director, UK & Ireland at Google presents: 'Technology is the growth engine for the UK'.
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Simon Hamilton, Chief Technology Officer at Nationwide presents: 'The next phase of the digital revolution'.
• Top-to-tail digitisation: to what extent is this a viable option for the industry? • Robotics, AI, IoT and more: understanding the potentials of emerging technologies • Implementing new tech: how could the industry be transformed? • From outdated to up-to-date: overcoming the remaining hurdles in legacy systems • More bank for your buck: empowering staff with the right digital know-how
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Industry leaders come together in this panel discussion: 'Open APIs: the cornerstone of the banking revolution?'
Featuring: Caroline Ambrose, Open Banking Director, Barclays Bank Derek Corcoran, Chief Experience Officer, Avoka Hetal Popat, Programme Director and Head, CMA Open Banking, HSBC Bank Natasha Kyprianides, Head of Omnichannel & Customer Experience, Hellenic Bank Megan Caywood, Chief Platform Officer, Starling Bank
• In what ways are open banking initiatives already revolutionising the sector? • Putting customers at the heart of the open banking strategy: how is this being achieved? • How will customers react to the opportunities created by open APIs? • What opportunities do open APIs present for banks? • Accessing multiple accounts and different banking suppliers through a single integrated model: will this become the new normal for customers? • What are the security risks that come with open banking initiatives and how can they be avoided? • Agreeing a set of standards: where is the industry now?
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Caroline Ambrose, Open Banking Director at Barclays Bank presents: 'Preparing for the advent of open banking'.
• Setting standards: what exactly will an open banking eco-system look like? • How are banks taking advantage of the opportunities of open APIs to create a culture of innovation? • Optimising data: how can the opening up of APIs transform the way banks use and handle data? • How dramatic an impact is XS2A likely to have? • Maintaining customer relationships: what needs to be done to avoid the aggregation of banking?
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
From our conference High Speed Rail in the UK 2016, Victoria Hills, Chief Executive Officer of Old Oak and Park Royal Development Corporation discusses 'Capitalising on HS2 and Crossrail’s potential to invigorate North-West London'
• Outlining the objectives of the largest ongoing regeneration project in Britain • The station at the centre of it all: a new transport hub for London • What will the impact of redevelopment be on existing transport infrastructure at Old Oak?
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference High Speed Rail in the UK 2016, Rupert Walker, Head of High Speed Rail Development at Network Rail discusses 'How is Network Rail preparing for the largest ever change to the rail network?'
• Network Rail and HS2: establishing a collaborative and cooperative relationship • Sharing skills and knowledge: identifying opportunities and challenges • How will construction impact the aims of CP6 and beyond? Rupert Walker, Head of High Speed Rail Development, Network Rail
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference High Speed Rail in the UK 2016, C+ executives debate 'HS2 as the central spine of the railway of the future' in this panel discussion.
With:
Giles Thomas, Acting Technical Director, HS2 Rupert Walker, Head of High Speed Rail Development, Network Rail Sadie Morgan, Chair, Design Panel, HS2; Co-Founding Director, dRMM Architects Paul Plummer, Chief Executive, Rail Delivery Group; Chief Executive, Association of Train Operating Companies
• Gearing up for construction: how is the industry readying itself for 2017? • Learning lessons in procurement: how can openness and efficacy be assured? • Why are joint ventures and collaboration essential to success? • Considering asset management and planning throughout the build process • The skills challenge: getting the right workforce in the right place at the right time • How can the highest safety standards possible be ensured during construction? • Embedding innovation throughout development • What is being done to prepare the network for eventual integration? • More than a mode of transport: considering the needs of the end user now
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference High Speed Rail in the UK 2016, Robert Goodwill MP, Minister of State at the Department for Transport gives the opening keynote address: 'Grasping HS2’s potential as an engine for growth'.
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference High Speed Rail in the UK 2016, Giles Thomas, Acting Technical Director at HS2 discusses 'Planning for the future now: outlining and assessing HS2’s timeline for delivery':
• Achieving royal assent: how far have we come and what is left to be done? • Working with the supply chain: engaging the industry early • Looking ahead: sustaining and amplifying the benefits of investment
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference The Future of Rail 2016, Viki James, Project Manager for Bank Station Upgrade, Transport for London presents the case study: 'Bank station capacity upgrade Transforming one of London’s busiest Underground stations'
• What improvement works are taking place to turn Bank station from hated to highly-rated? • Creating better customer journeys: increased capacity, shorter interchanges and improved accessibility • Renovating without enraging passengers: how can station functionality be maintained whilst undertaking major works
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference The Future of Rail 2016, Tim Shoveller, Managing Director of UK Rail, Stagecoach Group presents 'Growing a profitable railway: tackling the capacity challenge'.
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference The Future of Rail 2016, Richard Rowland, Customer Service and Transformation Director at Great Western Railway presents the case study: 'The Great Western Route: The challenges of electrifying a major route'.
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference The Future of Rail 2016, Joanna Whittington, Interim Chief Executive of ORR discusses 'Route-by-route regulation: the right move for rail'.
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference The Future of Rail 2016, Beth West, Commercial Director at HS2 discusses 'HS2: An update on the biggest infrastructure project of a generation'.
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference The Future of Rail 2016, Mark Carne, Chief Executive of Network Rail, Tim Shoveller, Managing Director of UK Rail, Stagecoach Group, Beth West, Commercial Director of HS2 and Joanna Whittington, Interim Chief Executive of ORR debate 'Making success sustainable: managing growth and passenger experience' in this panel discussion.
• What steps are being taken to ensure network capacity matches passenger growth? • What further measures are needed improve passenger experience? • How can passenger-centricity be embedded consistently at the heart of franchises? • Responding to the CMA report: should the role of open access operators be expanded? • The Digital Railway: implementing a modernisation regime across the network • Creating a culture of innovation and supporting innovative ways of working • Thinking locally: what is being done to involve SMEs in the supply chain? • Deeper devolution: an empowering movement or a pathway to fragmentation? • How might Brexit affect how Britain’s railway is run?
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
From our conference The Future of Rail 2016, Mark Carne, Chief Executive at Network Rail discusses 'A vision for the future of Europe’s fastest growing railway network'.
View our programme for our upcoming Future Rail Infrastructure conference here >> http://bit.ly/2wIZLll
Satyendra Pandey, Head of Strategy at Go Air discusses: 'Looking to India: the growing potential of the country’s aviation sector'.
With India’s aviation market set to become the world’s largest by 2020; all eyes are on the Indian and international airlines looking to make the most of the increasing opportunities in this fast-growing market. Satyendra Pandey will share his insight into the key areas of growth and the challenges it faces as it shapes up to make its mark on the global stage.
Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18
Tamur Goudarzi Pour, Vice President Middle East, Africa and Southeast Europe at Lufthansa presents: 'Times of crisis and change: managing air transport in the Middle East and Africa'.
The media has highlighted the effect of recent terror attacks on carriers, but how does one manage an airline and its operations at the heart of the crisis? Tamur Goudarzi Pour will explore the challenges and opportunities facing carriers in this region in both times of struggle and promise.
Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18
Skúli Mogensen, Chief Executive Officer of WOW Air gives the Keynote opening address: 'Excelling at putting the customer first: recognising our most important asset'.
Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18
Perry Cantarutti, Chief Executive Officer at SkyTeam presents the case study: 'SkyTeam: going from strength to strength'.
Perry Cantarutti will explore the continued progress that SkyTeam are making in delivering value to their 20 member airlines. Focusing on investing in new technology, providing a common and consistent service and strengthening member relationships, SkyTeam have been recognised by the industry as leading the way in enhancing the travel experience throughout the network.
Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18
From our 2016 conference The Future of Air Transport, Bruno Matheu, Chief Executive Officer – Airline Equity Partners at Etihad presents the case study: 'The Etihad Model - Joint ventures and partnerships: expanding into a global network'
This session looks at how Etihad have pioneered partnership-led expansion with over 35 partner airlines across the globe to maximise market access and increase route flexibility. Bruno Matheu will explore the nature of the relationship and how it works for them.
View our upcoming November event Accelerate Aviation here >> http://bit.ly/2wIxU18
Juha Järvinen, Chief Commercial Officer at Finnair discusses 'Revolutionising the customer experience from booking to landing'.
• How can airlines successfully transition to being mobile first? • Making the most of the new wave of tech-heavy airports • BYOD: modernising the in-flight entertainment experience • Overcoming the challenge of connectivity in the clouds
Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18
David O’Brien, Chief Commercial Officer at Ryanair discusses 'Moving forward: where next for established low-cost carriers?'
• Are business models continuing to converge with full service carriers? • How can airlines stay alert and find innovative ways to lower costs? • Great customer experience: offering passengers more than a low fare • How can low-cost airlines ensure consistent quality while increasing partnerships?
Find out more about Accelerate Aviation here >> http://bit.ly/2wIxU18
Craig Kreeger, Chief Executive Officer at Virgin Atlantic Airways discuses 'A 21st century airline: keeping pace in the changing environment'.
• Disruptive partnerships: Virgin Atlantic’s answer to new entrants and business models • Keeping pace in the holiday business: making major changes to stay ahead of the market • The customer proposition: how can an airline continuously move forward while staying true to its brand values? • Championing innovation and how it can it be used effectively
View our upcoming November event Accelerate Aviation here >> http://bit.ly/2wIxU18
Richard Crook, Head of Innovation Engineering at Royal Bank of Scotland discusses 'What role will cryptocurrencies play in the future evolution of blockchain technology?'
• Has the bitcoin bubble burst? Why has the hype died down? • Exploring why financial institutions are apprehensive of blockchains using native assets • When, if ever, will we see central banks issuing cryptocurrencies? • How might non-native and native asset blockchains coexist in financial services?
Find out more about TechNOVA here >> bit.ly/2zHh9tD
Arnaud Le Hors, Member of the Technical Steering Committee at The Hyperledger Project discusses 'Standardising to safeguard growth: advocating convergence during rapid evolution'.
• Why must the industry collaborate as blockchain technology evolves? • Bringing together incumbents and innovators to safeguard success • Envisioning the future: what form might distributed ledger standards take?
Find out more about TechNOVA here >> bit.ly/2zHh9tD
Helen Crooks, Chief Data Officer at Lloyd’s of London discusses 'Achieving the Target Operating Model: the role of blockchain'.
• What is the Target Operating Model and why is it important? • Identifying key areas where distributed ledgers could streamline operations • The plan going forward: when should we expect to see blockchains productively utilised?
Find out more about TechNOVA here >> bit.ly/2zHh9tD
Djuri Baars, Blockchain Specialist at Rabobank Group presents the case study: 'Rabobank’s KYC proof-of-concept: Harnessing blockchain for efficient and secure on-boarding of customers'.
Banks are required to perform customer due diligence to prevent bank services being used for criminal activity, also known as Know-Your-Customer (KYC). The high cost of customer acquisition is very high because of fragmented and single use data sources. Blockchain technology could potentially play a role in a shared services model for identity and related which could lower cost and improve on-boarding efficiency for any organization requiring validated identities. This session will explore the findings of their proof-of-concept and highlight challenges and opportunities.
Find out more about TechNOVA here >> bit.ly/2zHh9tD
Sebastian Rath, Principal Insurance Risk Officer at NN Group takes part in a Fireside chat: 'The role of blockchain in insurance: thinking about the future', moderated by Gary Nuttall, Managing Director at Distlytics.
Find out more about TechNOVA here >> bit.ly/2zHh9tD
Senior representatives take part in the 'Leaders’ forum Revolutionising the industry: paving the way for a truly digital future'.
• Banking in 2025: what will the industry look like? • What is holding banks back from achieving total digitisation? • What are the key components to implementing a culture of digital innovation? • To what extent is implementing a digital-only strategy a viable option for banks? • Real-time banking: how are banks responding to customer demands for instant services? • GAFA: what role will they assume in banking? • What impact will the opening up of APIs have on the banking industry? • To aggregate or to be aggregated: understanding the impact of FinTechs
With:
Mark Mullen, Chief Executive Officer, Atom Bank Ruchir Rodrigues, Senior Managing Director, Digital Banking, Barclays Russell Pert, Business Partner Lead – Retail Banking, Facebook Cristina Cordovez de Villeneuve, Chief Digital Officer, BNP Paribas Helen Page, Group Innovation and Marketing Director, CYBG. Plc Joaquin de Valenzuela, Head of Financial Services, EMEA, Salesforce
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Russell Pert, Business Partner Lead – Retail Banking at Facebook presents: 'Exploring new territories: the rise of GAFA in financial services'.
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Mark Mullen, Chief Executive Officer at Atom Bank presents: 'Breathing new life into banking'.
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
The Future of Digital Banking Joaquin de Valenzuela, Head of Financial Services, EMEA at Salesforce presents: 'Regaining customer trust in the journey to digital excellence'.
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Stephen Dury, Managing Director, New Business Models at Santander gives the keynote address 'Leading the charge: setting a gold standard in digital innovation.'
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Hans Robben, Manager – Fulfilment and Network Innovation, Parcels at bpost presents the Case study: 'bringr: Complementing existing operations with an innovative, crowd-sourced network '.
In June 2016, bpost launched the pilot of its ‘bringr’ project – an app-enabled, crowd-sourced delivery network that connects customers and drivers directly. This session will explore why enabling the network complements, rather than competes with, existing business, and will assess the challenges and opportunities related to an operational shift of this sort.
Find out more about Leaders in Logistics here >> https://bit.ly/2zztaB0
Marcelo Wesseler, Chief Executive Officer, SP E-commerce, SingPost presents 'An outlook from overseas: charting the evolution of e-commerce in the East'
• How has the e-commerce market grown and evolved in Asia? • Handling imports and exports: exploring how goods enter and exit the region • What opportunities are there for European operators to benefit from growth?
Find out more about Leaders in Logistics here >> https://bit.ly/2zztaB0
Ari Kestin, Chief Executive Officer, Nimber presents the Case study 'Nimber: Exploiting the value of the "crowd": harnessing spare capacity to do delivery differently'.
Nimber connects people making journeys with individuals wanting goods delivered through a user-friendly, community-driven app. With no drivers employed directly, it has been referred to as the ‘Airbnb of delivery’. This session will explore the impact that its ongoing, pan-European rollout might have on delivery, and ask whether there may be ways to encourage collaboration as well as competition.
Find out more about Leaders in Logistics here >> https://bit.ly/2zztaB0
Tim Jørnsen, Head of Business Area eCommerce & Logistics at PostNord presents 'Reimagining the role of the incumbent in a dynamic and evolving market'.
Find out more about Leaders in Logistics here >> https://bit.ly/2zztaB0
Denis Joram, Chief Economist, Regulation Department at La Poste presents 'Reshaping the universal service obligation to meet modern needs'.
Find out more about Leaders in Logistics here >> https://bit.ly/2zztaB0
Pim Berendsen, Member of the Executive Committee; Director, International Growth and M&A at PostNord presents the Keynote Opening Address 'Welcome to The Netherlands: Mapping the postal market and identifying opportunities at home and abroad'.
Find out more about Leaders in Logistics here >> https://bit.ly/2zztaB0
Steve Forde, Director of Marketing & Experience, Online & On Demand at ITV presents the case study: 'ITV: The ITV hub: providing a first-class on demand service'
ITV has continually encompassed cutting-edge technology into their business strategy in order to continue to deliver killer content to huge audiences across the UK. With demand for content rising and consumers using an increasing number of devices, Steve Forde discusses ITV’s online strategy and how they will remain at the forefront of the digital content delivery game.
Find out more about LOVE Broadcasting >> https://bit.ly/2KW5vAd
Dan Biddle, Director of Broadcast Partnerships at Twitter discusses 'Power to the people: harnessing social media to maximise viewer engagement'
• Engaging a generation: how social media can keep millennials talking about TV • What does the expansion of TV Timelines mean for broadcasters? • Delivering additional content and adding to the on-screen conversation
Find out more about LOVE Broadcasting >> https://bit.ly/2KW5vAd
David Crawford, Managing Director of Satellite & Media at Arqiva discusses 'Hybrid broadcasting: the new era of television consumption'
• Defining hybrid broadcasting and its benefits to both consumers and the industry • Achieving economies of scale and monetising content effectively: overcoming challenges • Maximising distribution capabilities: successfully reaching new, bigger markets
Find out more about LOVE Broadcasting >> https://bit.ly/2KW5vAd
Jamie West, Deputy Managing Director of Sky Media discusses 'Evolving the ad funded TV Broadcast model'
• Making TV advertising more relevant to more brands • Building new ad products to compete in the digital age • Using devices, data and innovation to shape the future of TV revenue models
Find out more about LOVE Broadcasting >> https://bit.ly/2KW5vAd
Dan Brooke, Chief Marketing Officer at Channel 4 discusses 'Channel 4's place in a changing public service broadcasting landscape'
• How will Channel 4’s remit develop over the coming years? • What is the future of Channel 4’s identity as a champion of original content? • How will the transforming role of PSBs affect the wider broadcasting industry?
Find out more about LOVE Broadcasting >> https://bit.ly/2KW5vAd
Bal Samra, Commercial Director BBC, Managing Director TV at the BBC discusses: 'Establishing a new era for Public Service Broadcasters'
• Looking beyond the Charter: the BBC focus for the next 5 years • From BBC Store to BBC Three: discussing the future digital strategy • How will the transforming role of PSBs affect the wider broadcasting industry?
Find out more about LOVE Broadcasting >> https://bit.ly/2KW5vAd
Cathryn Ross, Chief Executive of Ofwat discusses 'Towards regulation of markets in the water sector'.
Find out more about Future of Utilities here >> bit.ly/2Jhh8f7
Ian McCaig, Chief Executive Officer of First Utility gives the Keynote closing address: 'Building a market that works for the customer'.
Find out more about Future of Utilities here >> bit.ly/2Jhh8f7
Nicola Shaw CBE, Executive Director of National Grid discusses 'Rising to the challenge: delivering for customers and shareholders at a time of transformation'.
Find out more about Future of Utilities here >> bit.ly/2Jhh8f7
From our 2017 conference Distribution Innovation in Pensions & Investments, Philip Brown, Head of Policy at LV= discusses 'Harnessing the power of robo'.
• How do consumers and advisors feel about robo-services? How can buy-in be won? • Integrating robo and human advice: what works best? • Ensuring robo-services remain compliant: the balancing act between advice and guidance • How might robo be expanded to a wider range of products?
Find out information for our event The Future of Life & Pensions here >> bit.ly/2pLkMt1
From our 2017 conference Distribution Innovation in Pensions & Investments, industry leaders discuss 'A new age of distribution' in this Leader's Forum.
• How crucial is digital engagement to successful distribution models? • How can engagement be strengthened within the mass market? • Are robo-services a panacea for the mass market? • Customer acquisition and scaling up: how can new players overcome these barriers? • How can providers turn the advice gap into an opportunity? • What will be the impact of retail banking’s re-entry into the advisory market? • What role will face-to-face advice play? Is the disintermediation of advisers inevitable? • What roles can guidance and streamlined advice play? • How are the pension freedoms affecting customer behaviour and needs? • What are the prospects for future regulation in distribution?
With:
Nigel Wilson, Group Chief Executive, Legal & General Richard Freeman, Chief Distribution Officer, Old Mutual Wealth Martin Jennings, CEO of Parmenion and Global Head of Digital, Aberdeen Asset Management David White, Head of Distribution – Life & Pensions, Zurich Richard Howells, Head of Wealth, Life and Pensions, Experian
Find out information for our event The Future of Life & Pensions here >> bit.ly/2pLkMt1
From our 2017 conference Distribution Innovation in Pensions & Investments, Martin Jennings, CEO of Parmenion and Global Head of Digital at Aberdeen Asset Management discusses 'Changing gears: towards a digitally-enabled omnichannel distribution model'.
Find out information for our event The Future of Life & Pensions here >> bit.ly/2pLkMt1
From our 2017 conference Distribution Innovation in Pensions & Investments, Nigel Wilson, Group Chief Executive of Legal & General gives the opening keynote address 'Distribution for the 21st century: embracing the digital revolution'.
Find out information for our event The Future of Life & Pensions here >> http://bit.ly/2pLkMt1
Mark Culleton, Head of Channel Adoption at AIB Group discusses 'The Lab: revolutionising the branch experience'.
AIB’s ‘Lab’ invites its customers to ‘Learn About Banking’ in a unique environment, helping them to get the most out of their bank. The most cutting-edge technologies have been introduced to the branch, combining digital with excellent human service to offer customers the most complete and fulfilling branch experiences.
Find out more about MoneyLIVE here >> https://bit.ly/2JxaXnG
Martje Abeldt, Territory Director, Central Europe & Russia/ CIS, at App Annie discusses 'Transforming banking with mobile apps'
Mobile technology is reshaping the banking industry. With the number of sessions across European mobile banking apps doubling, customers are quickly realising, and preferring, the efficiency that comes with banking on their mobile. In this presentation, App Annie will demonstrate how banks and FinTech firms are innovating to stay relevant and thrive in this dynamic environment. Leveraging their platform solution, App Annie will show, how key industry players across the world are fuelling growth and driving change.
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Harrie Vollaard, Head of FinTech & Innovation at Rabobank discusses 'Exploring the potential of artificial intelligence'.
• How will AI help to serve our clients better? • What will the impact be on the workforce? • How can AI help assess customers’ credit worthiness and cut down operational risk? • Making banking more secure: how can AI help beat cyber-criminals and fraudsters?
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In this panel discussion, industry leaders discuss: 'Preparing for a new era of open banking'.
• What is being done to ensure that PSD2 is being adopted smoothly and coherently? • Open APIs: empowering banks to securely and rapidly enhance digital offerings • In what ways will regulation change the way banks build relationships with their clients? • How will open APIs encourage healthy collaboration and competition in retail banking? • What other initiatives can be undertaken to encourage open banking? • To aggregate or to be aggregated: harnessing the potential of open APIs • Where should banks be looking to for new partnerships and opportunities?
With:
Wolfgang Strobel, Chief Operating Officer, Fidor Bank Vanesa Casadas, Economist, Digital Regulation, BBVA Group Charles McManus, Chief Executive Officer, ClearBank Menno van Leeuwen, Innovation Lead, New Business Development, Moneyou
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Vanesa Casadas, Economist, Digital Regulation of BBVA Group discusses 'Understanding the implications of PSD2'.
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Industry leaders discuss 'Inspiring transformation from the top down'.
• What are customers demanding of banks today? • How best can senior management foster innovation within the bank? • What initiatives can be undertaken amongst employees to encourage change? • What can banks learn from large tech firms such as Google and Amazon? • FinTechs: friend or foe? • Assessing the impact of PSD2: what are banks doing to prepare? • Finding new sources of revenue: succeeding in an increasingly turbulent environment • What will the retail banking industry look like in 2020?
With:
Jarosław Mastalerz, Chief Operating Officer, mBank Birte Quitt, Group Head of Retail Strategy, Erste Group Bank AG Milko Hascher, Chief of Digital Transformation, Cariparma
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Wolfgang Strobel, Chief Operating Officer of Fidor Bank discusses: 'Together more money: integrating customers, partners and suppliers to a better banking model'.
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Jarosław Mastalerz, Chief Operating Officer of mBank's Opening Keynote addresses: 'Redesigning the retail bank.'
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Senior representatives take part in the Panel Discussion: 'Predicting the pace of change: imagining the POS experience of tomorrow':
• How rapidly will contactless payments take off across Europe? • What comes next? Will the need for a card ever completely disappear? • Predicting future device innovation: what role will the IoT play? • How can POS providers stay up to date in the digital world? • Mobile and wearable devices: will payments ever become ‘mobile-only’?
With:
John Staunton, Co-Founder & Chief Executive Officer, Countr Chris Kangas, Head of Contactless and NFC Product Management, Europe, Mastercard Joanna Erdman, Director, Card Business Development, mBank Sasa Skrgic, Group Retail Strategy - Cards and Payments Projects, Erste Group Bank AG
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Brody Buhler, Global Managing Director, Post and Parcel Industry Group at Accenture discusses 'The new delivery reality'.
Find out more about Leaders in Logistics here >> https://bit.ly/2zztaB0
Industry leaders discuss: The new face of water.
• The reforms of a generation: is the industry prepared? • Overcoming the data challenge: how far has the industry come? • How have business strategies evolved through the range of market reforms? • Is the industry likely to see further specialisation? • What lessons can we draw from non-domestic competition when considering further reforms? • Do water companies need to look to other industries for the skills to succeed in an open retail market?
To see our related Utilities events click here: http://bit.ly/2p46OBW
With: Jo Mayes, Customer Operations Director, Business Stream Sue Amies-King, Chief Executive Officer, Water Plus Colin Skellett, Chief Executive Officer, Wessex Water Ben Jeffs, Chief Executive Officer, MOSL
Find out more about Future of Utilities here >> bit.ly/2Jhh8f7
Senior representatives take part in the Panel Discussion: 'Innovation and collaboration: moving towards instant payments':
• Why is creating an instant payments infrastructure important? • How can Europe collaborate to ensure it catches up with the UK? • Why could blockchain technology be so fundamental to instant payments? • What are the barriers to blockchain’s more widespread use in payments? • How can payments leaders work with blockchain start-ups to succeed? • Forecasting the finish line: when will the industry be ready for instant payments?
With:
Javier Santamaria, Senior Vice President, Santander and Chairman, European Payments Council Peter Poorthuis, Senior Sales Engineer, BitPay Michal Szymanski, Vice President, Krajowa Izba Rozliczeniowa Ignacio Terol, Deputy Head of Market Infrastructures Development, European Central Bank
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Senior representatives take part in the Panel Discussion: Exploring the next steps for payments.
• To what extent is the industry prepared for the implementation of PSD II? • What will the long-term impact of the regulation be on the payments industry? • Could lifestyle portals be the answer to adding value in a PSD II world? • Why is collaboration between banks and fintech companies so important? • The Internet of Things and PSD II: a recipe for a payments revolution? • How will security be maintained in an era of increasing openness? • Preparing for what’s ahead: how can you foster a proactive culture?
With:
Marc Temmerman, Director of European Public Affairs, Visa Europe Luca Vanini, Head of Global Payments, UniCredit Jonathan Kidd, Head of Strategy & Innovation, Group Operations & Payments, Bank of Ireland and Member of Open Banking Working Group, Euro Banking
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From our 2016 conference Future of General Insurance: Innovation in Insurance, Steve Jay, Head of Innovation at MORE TH>N, and Daniel Schreiber, Chief Executive Officer and Co-founder at Lemonade discuss Attracting innovation talent:
• What skill sets are most desirable for innovation in insurance? • Recruiting from outside: from what other industries can insurers glean talent from? • Why does the insurance industry continue to be an unpopular employment choice? • What steps need to be taken to make the industry attractive for innovative leaders? • Mapping the future workforce: what does it look like and how do we get there?
View our programme for our 2017 conference Insurance Innovators: The Future of General Insurance here >> http://bit.ly/2vEISV9
From our 2016 conference Future of General Insurance: Innovation in Insurance, Daniel Schreiber, Chief Executive Officer and Co-founder at Lemonade presents the Case Study: P2P insurance: revolutionising the insurance model.
Lemonade, a peer-to-peer insurance company from the US, sets itself out as offering an entirely new experience for customers, one that has zero bureaucracy and is powered by technology. This case study will examine Lemonade’s approach to insurance and how this is set to change the industry.
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From our 2016 conference Future of General Insurance: Innovation in Insurance, Steven Mendel, Chief Executive Officer and Co-founder at Bought By Many presents Data-driven innovation in insurance:
• Understanding the crucial role of data in the age of innovation • Determining value: what sources of data are most useful? • How can data be used most effectively within innovation processes? • Customer-focused ideation: thinking about the end result
View our programme for our 2017 conference Insurance Innovators: The Future of General Insurance here >> http://bit.ly/2vEISV9
From our 2016 conference Future of General Insurance: Innovation in Insurance, senior representatives take part in the Leaders Forum: Overcoming innovation inertia.
Book your place at the 2017 event now >> http://bit.ly/2qF7IkJ
With:
Francois-Xavier Boisseau, Chief Executive Officer, Insurance, Ageas Serge Taborin, Director of Innovation and New Business, Aviva Digital Garage Bradley Howard, Head of Innovation Europe, Endava Emma Logan, Director, Deloitte
From our 2016 conference Future of General Insurance: Innovation in Insurance, Serge Taborin, Director of Innovation and New Business at Aviva Digital Garage gives his presentation 'Embracing innovation in a slow moving industry'.
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Xiaodong Guo, Engagement Manager, UL gives the presentation on Bank as a platform: how to make the best out of blockchain to align interest.
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Ken Villum Klausen, Chief Executive Officer, Lunar Way gives the presentation on 'Lunar Way: changing the way we bank.'
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Johan Lorenzen, Chief Executive Officer at Holvi gives the opening keynote presentation on 'FinTech: opening up a new realm of growth and innovation.'
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Daniel Kjellén, Chief Executive Officer & Founder, Tink, discusses: 'Tink, Helping customers maintain their financial health':
With the stresses of everyday life taking over, keeping an eye on your money can be difficult. Tink is one of the most successful PFM tools in the region, allowing customers to categorise up to two years of transactions, all on their mobile devices. According to Tink, “following your money is as effortless as browsing your Instagram feed!”
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Marcus Castenfors, Head of Product Design, Nordnet discusses 'Nordnet, Our recipe for innovation':
What does innovation at Nordnet look like? In this case study, Marcus Castenfors will explore how Nordnet drives innovation through deepened customer insights, cross-functional collaboration and company-wide alignment by demonstrating a range methods and theories such as the Theory of Constraints, Design Sprints and Jobs-to-be-Done.
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Christian Bennett, Global Head of Video and Audio at Guardian News and Media Limited, discusses:
Adapting to changing audience behaviours: reaching out to a new market Identifying the challenges in effectively distributing the right content to the right audience New advertising strategies: viewing numbers and NPS scores vs. genuine engagement Monetising content: attracting advertisers to non-traditional broadcast media
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Industry leaders discuss 'The role of a PSB in an OTT world': What should broadcasters do to remain ahead of the competition in the digital age? To what extent does the popularity of VOD signal the beginning of the end of linear TV? Identifying and overcoming the challenges to increasing brand presence and loyalty Beyond catch-up: what does the future of on-demand services look like? Exploring partnerships with new entrants: assessing the pros and cons
Panelists: Paul Kanareck, Director of Online and Brands, ITV Keith Underwood, Director, Strategy & Technology, Channel 4
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Efe Cakarel, Founder and Chief Executive Officer at MUBI discusses:
What should new digital players be doing to ensure longevity in a crowded market? In what ways can analytics be harnessed to better understand the modern viewer? Reducing subscriber churn: creating genuinely loyal and engaged viewers New technologies, new horizons: where next for OTT platforms?
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Industry leaders discuss 'Looking to the future: engaging with technology and audiences':
What does the online audience of today look like? How should broadcasters be responding to the fragmentation of audiences and content? Building loyalty with the next generation of viewers: capturing younger audiences What impact will live streaming have on the broadcasting industry? Advertising, subscription or both? Identifying the challenges of monetising online content Mix and match: will combining paid for television with free content be the key to success? What will be the shape of television consumption in 2025?
Panelists: Neelay Patel, Director of Product & Systems, BBC Dara Nasr, Managing Director, UK, Twitter Richard Halton, Chief Executive Officer, YouView Simon Michaelides, Chief Commercial Officer, UKTV Mark Blair, Vice President EMEA, Brightcove
Find out more about LOVE Broadcasting >> https://bit.ly/2KW5vAd