Dental Business RX: Recent Episodes
Dental Business RX
Want a treatment plan for immediate practice growth and better profitability? Want actions you can do right now to raise collections, operate more efficiently, build a reliable team, see more high-quality new patients, and take home a bigger profit?
In the Dental Business Rx Podcast, we get right down to business with actionable tips and tools you can start using today. Your host, Jeff Blumberg, will lay out many of the core concepts that MGE: Management Experts’ clients have used to create some of the most productive and profitable practices in the US and Canada, and you’ll also be hearing from other MGE consultants and successful dentist clients to share their secrets for success. Start listening and let’s create practice success in 30 minutes or less!
Your marketing can generate all the calls in the world, but it means nothing if your front desk cannot convert them into patients. In this episode, Jeff breaks down how to train your reception team, improve phone handling, and make a great first impression with every caller.
ADA Survey - https://www.ada.org/resources/research/health-policy-institute/dental-care-market/state-of-the-us-dental-economy
Mystery Call - https://www.mgeonline.com/your-mystery-call
New Patient Intake Form - https://www.mgeonline.com/np-intake-form/
New Patient Call Log - https://www.mgeonline.com/np-call-log/
DDS Success (coupon code RX269) - https://ddssuccess.com/
Where you open or buy a practice can have a major impact on its long term success. In this episode, Jeff explains why today's buyer market presents a unique opportunity and how to identify locations with the greatest growth potential.
DSO Summit - https://www.mgeonline.com/dso-summit
HRSA - https://bhw.hrsa.gov/workforce-shortage-areas/shortage-designation
It's not that dentists don't want to pay their teams more—many simply can't. In this week's episode, Jeff explores the growing gap between rising practice expenses and stagnant insurance reimbursements, and what it means for the future of dentistry.
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
The Get Out of Network Blueprint Seminar - https://www.mgeonline.com/out-of-network-blueprint
Dental Business RX Episode 251 - https://www.dentalbusinessrx.com/episodes/ep251
Dental Business RX Episode 252 - https://www.dentalbusinessrx.com/episodes/ep252
Dental Business RX Episode 253 - https://www.dentalbusinessrx.com/episodes/ep253
You've planned your PPO exit. Now it's time to put that plan into action. In the final installment of this three-part series, Jeff covers steps seven through nine, including how to train your team, communicate the change to patients, and confidently drop your remaining PPO plans.
Handouts - https://www.mgeonline.com/ep-253-podcast-downloads-form-page/
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
The Get Out of Network Blueprint Seminar - https://www.mgeonline.com/out-of-network-blueprint
Ready to take the next step toward going fee-for-service? In the second installment of this three-part series, Jeff covers steps four through six, showing you how to organize your PPO exit, adjust your fees, and prepare your practice for long term success.
Handouts - https://www.mgeonline.com/ep-251-podcast-downloads-form-page/
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
The Get Out of Network Blueprint Seminar - https://www.mgeonline.com/out-of-network-blueprint
Wasserman Guide – https://wasserman-medical.com/product-category/dental
Thinking about dropping PPOs but not sure where to start? In the first installment of this three-part series, Jeff breaks down the first three essential steps to leaving insurance the right way while protecting your patient flow and profitability.
Handouts - https://www.mgeonline.com/ep-251-podcast-downloads-form-page/
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
The Get Out of Network Blueprint Seminar - https://www.mgeonline.com/out-of-network-blueprint
The MGE New Patient Workshop - https://www.newpatients.net/
Better case acceptance leads to healthier patients, higher production, and a more profitable practice. In this episode, Jeff explains how to objectively evaluate your results and the practical steps to improve them.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
There's a dental provider already working in 14 states that most dentists have never heard of, and it could reshape the profession. In this week's episode, Jeff breaks down what a dental therapist is, what they can legally do, where they practice, and the two very different futures they point to: a force multiplier for independent practices, or a tool corporate uses to make high-volume dentistry pencil out. Plus, where it leaves the three tiers of dentistry, and the squeezed middle.
Dentistry is changing faster than ever in 2026. Are you prepared for what comes next? In this special episode of Dental Business RX, Jeff Blumberg breaks down the biggest trends impacting the industry today and how they compare to back then.
State of the Industry 2026: https://www.mgeonline.com/state-of-the-industry-2026-download-form-page/
Independent Practice Roadmap: https://www.mgeonline.com/independent-practice-roadmap/
One of the biggest decisions a dentist can make is whether to purchase an existing office or build one from the ground up. In this weeks episode, Jeff breaks down the pros, cons, risks, and opportunities of each path so you can make the right choice for your situation.
Practice Purchase Evaluation Form: https://www.mgeonline.com/practice-purchase-evaluation-form-download-form-page/
The MGE New Patient Workshop - https://www.newpatients.net
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
New patients are critical to growth, yet few practices have a dedicated person responsible for generating and converting them. Jeff explains what a New Patient Coordinator does and how this role can dramatically impact practice growth.
Most dental offices are running on unwritten rules, random habits, and inconsistent systems. In this episode, Jeff explains why clear office policy is the foundation for training, accountability, and long-term growth.
Most staffing problems start long before the interview process begins. In this episode, Jeff and Chris break down the biggest hiring mistakes dental practices make and how to consistently attract stronger candidates.
Group Interviews - https://www.mgeonline.com/group-interviews-download/
Hiring Ads - https://mgeonline.com/sample-hiring-ads-2/
Compensation, buy-ins, non-competes, and partnership expectations can quickly turn into major conflicts if they are not clearly defined. Jeff walks through the essential points every associate agreement should cover.
Associate Dentist Agreement - https://www.mgeonline.com/episode-224-downloads-form-page/
It's important to keep your patients healthy – it just isn't always easy to work out the details successfully. In this week's episode, Jeff revisits how to properly present and arrange treatments.
The MGE New Patient Workshop - https://www.newpatients.net
Having a treatment coordinator is one thing.. getting them to consistently produce is another. In this episode, Jeff and Sabri break down what separates average coordinators from true revenue driving performers.
Podcast Ep. 5 - https://www.dentalbusinessrx.com/episodes/ep2-23gnx-6ampj-y7wec
Podcast Ep. 117 - https://www.dentalbusinessrx.com/episodes/ep117
Podcast Ep. 165 - https://www.dentalbusinessrx.com/episodes/ep165
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
The MGE Power Program - https://www.mgeonline.com/power-program
Treatment Coordinator Training Course - https://app.ddssuccess.com/p/treatment-coordinator-training-course
Every problem in your practice has a specific cause; You just need to know where to look. In this episode, Jeff shows how to identify the exact breakdown in your systems and fix it using the cycle of production.
DDS Success (coupon code RX269) - https://ddssuccess.com/
Mystery Call - https://www.mgeonline.com/your-mystery-call
Phone Skills Course - https://ddssuccess.com/p/phone-skills-2-0
Phone Scripts - https://www.mgeonline.com/the-mge-new-patient-phone-scripts-ebook
New Patient Call Log - https://www.mgeonline.com/np-call-log/
The MGE New Patient Workshop - https://www.newpatients.net
Buying a practice is an exciting move for your career. However, many dentists rush into ownership without fully understanding what they're getting into. In this episode, Jeff reveals the biggest pitfalls and how to protect yourself before you sign anything.
The First Week handout - https://www.mgeonline.com/the-first-week-download-form-page/
Practice Acquisition Checklist - https://www.mgeonline.com/practice-acquisition-checklist-3/
Free Consultation - https://www.mgeonline.com/free-practice-analysis
Running your practice with no tangible goals and plan will only get you so far. Jeff breaks down how to connect your income, goals, and timeline so that your efforts lead to financial independence.
The MGE Power Program - https://www.mgeonline.com/power-program
DDS Success (coupon code RX269) - https://ddssuccess.com/
Overhead Worksheet - https://www.mgeonline.com/overhead-materials/
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
Beyond the hype, AI is already impacting how practices attract and convert patients. Jeff and Dan walk through actual applications you can use immediately to improve marketing, efficiency, and new patient flow.
DDS Success (coupon code RX269) - https://ddssuccess.com/
Blumberg Digital - https://www.blumbergdigital.com/
Most dentists treat pre-authorization requests as routine, but they can quietly sabotage case acceptance. Jeff and Sabri show how to respond with confidence and keep patients moving forward with the care they need.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Many dentists blame marketing when growth stalls, but the real issue often lies in conversion, case acceptance, and retention. Jeff explains how fixing these internal systems can instantly multiply your marketing ROI.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
In this special tribute episode, Jeff shares Greg Winteregg's powerful philosophy on why real caring means refusing to back down from what patients truly need.
Hoping a case presentation goes well is not a strategy. In this episode, Jeff outlines a proven four step plan that replaces guesswork with consistency and dramatically improves case acceptance.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
DDS Success (coupon code RX269) - https://ddssuccess.com/
If revenue looks decent but there is little to nothing left over, the issue may not be production. In this episode, Jeff explores how to best manage finances in a group and how to consistently create and keep a surplus.
DDS Success (coupon code RX269) - https://ddssuccess.com/
The MGE Power Program - https://www.mgeonline.com/power-program
Overhead Worksheet - https://www.mgeonline.com/overhead-materials/
On paper, higher volume looks like growth... but the real costs tell a different story. Jeff walks through the numbers that reveal how reduced fees and volume pressure quietly squeeze profit and increase burnout.
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
From insurance pressure to staffing shortages, most dentists are reacting to symptoms instead of causes. Jeff reveals how this mindset quietly limits growth and how to start solving the problems that actually matter.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
The MGE New Patient Workshop - https://www.newpatients.net
What worked for hiring and managing staff a few years ago is no longer enough. Jeff and Ashley break down the modern realities of dental staffing from payroll pressures, shifting expectations, and making smarter hiring decisions.
The MGE Power Program - https://www.mgeonline.com/power-program
DDS Success (coupon code RX269) - https://ddssuccess.com/
Cedr Solutions - https://www.cedrsolutions.com/
Smile Care Claims - https://www.smilecareclaims.com/
Many practices cross-train without structure and end up with nobody accountable for anything. Jeff outlines the systems, roles, and safeguards needed to make cross-training actually work.
Organization Board Handout - https://www.mgeonline.com/org-board-download-form-page/
The MGE Power Program - https://www.mgeonline.com/power-program
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
DDS Success (coupon code RX269) - https://ddssuccess.com/
Trying to run a practice without a solid office manager puts a hard ceiling on your success. In this episode, Jeff explains the qualities that define a real executive manager and how that role becomes the foundation for growth, expansion, and peace of mind.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Running the Day Checklist - https://www.mgeonline.com/running-the-day-checklist
Feeling nervous or unsure with patients is not a permanent problem. Jeff outlines how drilling and practice can turn discomfort into confidence and bring stronger case acceptance to any dental office.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Free Consultation - https://www.mgeonline.com/free-practice-analysis
Two dentists can say completely different things and still close the case, so what actually matters? In this episode, Jeff reveals the three factors that truly drive treatment acceptance, with one overlooked mindset shift that changes everything.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Thinking about hiring an associate but worried about making the wrong move? This episode breaks down the key steps to finding the right associate without hurting production, culture, or profitability.
DDS Success (coupon code RX269) - https://ddssuccess.com/ (Code expires soon!)
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Associate Dentist Agreement - https://www.mgeonline.com/episode-224-downloads-form-page/
Are your "high-quality" leads not turning into high-quality patients? Learn where the breakdown really happens between marketing, front desk conversion, and case acceptance.
The MGE Power Program - https://www.mgeonline.com/power-program
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
https://www.blumbergdigital.com/
Putting money back into your practice does not always guarantee better results. In this episode, learn how smart allocation determines whether your investments actually produce growth and profit.
The MGE Power Program - https://www.mgeonline.com/power-program
Adding FMR procedures can boost revenue, but only if your practice foundation is solid. This episode shows how to avoid the "all big cases, no stability" trap and integrate new services without sacrificing your core business.
The MGE New Patient Workshop - https://www.newpatients.net
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
All on X - https://www.ddsclinical.com/all-on-x-1
Full Mouth Restorative Series - https://www.ddsclinical.com/fmr-curriculum-2024-1
In this weeks episode you'll learn how to assess your current performance, define your 2026 targets, and create a focused, workable plan your whole team can execute successfully.
New Year Planning Checklist - https://www.mgeonline.com/episode-220-downloads-form-page/
What exactly should a great treatment coordinator be doing all day to boost production? In this episode, Jeff and Sabri break down the daily systems, tools, and habits that turn the role into one of the most productive posts in the practice.
DDS Success (coupon code RX269) - https://ddssuccess.com/
Email – sabrib@mgeonline.com
Want some insight into what you could see next year? In this week's episode, Jeff and marketing specialist Dan Brown discuss possible marketing trends and important beats to hit as we approach 2026.
The MGE New Patient Workshop - https://www.newpatients.net
Email - dan@blumbergdigital.com
Dental offices are outsourcing insurance billing more than ever before – and they're paying the price. In this episode, Jeff and Sabri explain how to avoid becoming one of them and share the oversight steps that protect your bottom line.
Smiles Care Claims - https://www.smilecareclaims.com/
Most dentists chase new patients to raise case acceptance—but that's not where the biggest gains come from. Jeff breaks down where real case opportunities come from and how to uncover the untapped income hiding in your existing patient base.
The MGE New Patient Workshop - https://www.newpatients.net
ABC Communication & Sales Seminars - https://www.mgeonline.com/abc
Does it feel like every time you fix something in your practice, it starts falling apart again a few weeks later? Jeff breaks down why that happens and how to apply the law of entropy to keep your office running smoothly long term.
The MGE Power Program - https://www.mgeonline.com/power-program
In this episode, Jeff Blumberg breaks down the key factors that keep staff motivated, productive, and aligned with your practice's purpose, plus useful ways to build a truly engaged team.
The MGE Power Program - https://www.mgeonline.com/power-program
Gallup article - https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspx
Ever feel like your profits are shrinking even though you're busier than ever? In this episode, Jeff Blumberg takes a hard look at why overhead keeps climbing in dental practices and why it's gotten worse in recent years.
Survey of Dental Practice Spreadsheet - https://www.ada.org/resources/research/health-policy-institute/dental-practice-research
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
Inflation Calculator - https://www.bls.gov/data/inflation_calculator.htm
Price-shoppers and insurance questions are two of the biggest reasons dental offices lose new patients on the phone. Jeff and Sabri break down step-by-step methods to flip these calls into opportunities that fill your schedule.
Phone Skills Course - https://ddssuccess.com/p/phone-skills-2-0
Phone Scripts - https://www.mgeonline.com/the-mge-new-patient-phone-scripts-ebook
What if your biggest growth opportunity is hiding in the patients you’ve already seen? Learn how tracking retention and reactivating overdue patients can double hygiene flow and unlock real expansion.
Too many practices struggle because their office manager’s role isn’t clearly defined. This episode lays out the step-by-step daily actions that keep your stats climbing and your team on track.
The MGE Power Program - https://www.mgeonline.com/power-program
Episode 210 downloads - https://www.mgeonline.com/episode-210-downloads-form-page/
This episode of Dental Business RX shows how poor phone handling costs practices new patients—and how to fix it. Jeff Blumberg shares simple steps to track calls, audit results, and boost conversions.
New Patient Intake Form - https://www.mgeonline.com/np-intake-form/
New Patient Call Log - https://www.mgeonline.com/np-call-log/
Phone Skills Course - https://ddssuccess.com/p/phone-skills-2-0
Phone Scripts - https://www.mgeonline.com/the-mge-new-patient-phone-scripts-ebook
In this episode, Jeff Blumberg reveals the essential statistics every dental office must track—plus how to use them weekly to spot problems early, boost efficiency, and keep your team accountable.
The MGE Power Program - https://www.mgeonline.com/power-program
ABC Communication & Sales Seminars - https://www.mgeonline.com/abc
Dental Office Statistics Handout - https://www.mgeonline.com/dental-office-statistics/
Most practices focus all their energy on attracting new patients—but the real goldmine is the people already in your chairs. In this week’s episode, Jeff reveals proven strategies to keep patients active, complete more treatment, and generate more referrals from your current base.
Download the MGE Reactivation Program - https://www.mgeonline.com/mge-reactivation-program
In this episode, Jeff discusses how monitoring changes and the cycle of production can unlock hidden fixes in your practice.
In this episode, Jeff Blumberg breaks down five simple, high-impact scheduling fixes that can slash wait times, boost revenue, and give you back control of your day.
DDS Success (coupon code RX269) - https://ddssuccess.com/
The Art of Scheduling Live Stream - https://www.mgeonline.com/scheduling-livestream/
Ever had a patient excited about treatment—only to lose them when financing falls through? In this episode, Jeff Blumberg reveals a step-by-step system to prevent denials from killing your case acceptance, keep patients motivated, and ensure they still get the care they need.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
In this episode, Jeff Blumberg breaks down the top four mistakes dental practice owners make (with an added bonus!) And, more importantly, how to fix each one to reclaim growth, reduce stress, and run a more profitable business.
The MGE Power Program - https://www.mgeonline.com/power-program
Dental Office Statistics Handout - https://www.mgeonline.com/dental-office-statistics/
Could your hygiene department be underperforming? Jeff, with special guest Sabri Blumberg, reveal the production benchmarks every hygienist should hit, the costly mistakes most offices make, and a free tool to fix it.
Episode 202 Handout - https://www.mgeonline.com/episode-202-downloads-form-page/
ABC Communication & Sales Seminars - https://www.mgeonline.com/abc
Email any questions for Sabri to Sabrib@mgeonline.com.
Most patients won’t complain—they’ll just stop coming. In this episode, Jeff Blumberg shares the 12 most common customer service slip-ups that quietly wreck patient retention, and how to fix them fast to boost satisfaction, referrals, and revenue.
DDS Success (coupon code RX269) - https://ddssuccess.com/
The MGE Power Program - https://www.mgeonline.com/power-program
The Art of Scheduling Live Stream - https://www.mgeonline.com/scheduling-livestream/
Overdue balances piling up? In this episode, Jeff Blumberg breaks down a simple, proven system for collecting patient balances and explains why poor financial arrangements can quietly wreck your cash flow.
DDS Success (coupon code RX269) - https://ddssuccess.com/
Episode 200 Handouts - https://www.mgeonline.com/episode-200-downloads-form-page/
Chasing the next big idea won’t fix a broken schedule or low case acceptance—but consistency will. In this episode, Jeff Blumberg breaks down why mastering the fundamentals is what really drives success in a dental practice.
DDS Success (coupon code RX269) - https://ddssuccess.com/
ABC Communication & Sales Seminars - https://www.mgeonline.com/abc
The MGE New Patient Workshop - https://www.newpatients.net
Care to Share Program – https://www.mgeonline.com/care-enough-to-share-program/
Feeling awkward when it’s time to present treatment? In this episode, Jeff Blumberg shares practical tips and a five-step system to make treatment presentations smoother, more confident, and far more successful.
DDS Success (coupon code RX269) - https://ddssuccess.com/
ABC Communication & Sales Seminars - https://www.mgeonline.com/abc
Last-minute cancellations can have negative effects on not only your day, but your practice too. In this episode, Jeff Blumberg shares a practical, eight-step system to quickly recover lost production and keep your schedule on track.
DDS Success (coupon code RX269) - https://ddssuccess.com/
Handout - https://www.mgeonline.com/episode-197-downloads-form-page/
In this episode, Jeff Blumberg shares a proven 9-step system to quickly fill same-day hygiene openings—without the chaos—and keep your schedule productive.
DDS Success (coupon code RX269) - https://ddssuccess.com/
Handout - https://www.mgeonline.com/episode-196-downloads-form-page/
Cancellations and no-shows draining your schedule? Jeff Blumberg breaks down why today’s confirmation systems fall short—and what you can do to fix it.
DDS Success (coupon code RX269) - https://ddssuccess.com/
DDS Overhead Management - https://www.ddsom.com/
Hygiene Reminders and Confirmations - https://www.mgeonline.com/episode-195-downloads-form-page/
Crushed by debt and considering a DSO just to stay afloat? Before you make a move that could define your entire career, listen to this. In this episode, Jeff Blumberg lays out what every new or soon-to-graduate dentist must know about breaking free from the associate trap and building a real future in dentistry. The window of opportunity is wide open—but only if you know where to look.
The MGE Power Program - https://www.mgeonline.com/power-program
DDS Success - https://ddssuccess.com/
Jeff’s Email – Jeffb@mgeonline.com
What’s really happening in the dental industry—and what does it mean for your practice? In this special deep-dive episode of Dental Business RX, Jeff Blumberg breaks down the biggest trends shaping dentistry today, including an aging workforce, declining practice ownership, DSO expansion, and a looming dentist shortage. Whether you’re a new grad or a seasoned pro, this episode lays out the coming changes and what you can do right now to stay ahead of the curve.
Slideshow & DSO Summit - https://www.mgeonline.com/episode-193-downloads-form-page/
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
In this week’s episode, we’re diving into one of the most impactful — yet often overlooked — investments a dental practice can make: staff training. Join us as we explore the key signs your team may be ready (or overdue) for development, the ROI of timely training, and how to align your training strategy with your practice’s goals. If you're wondering how to boost performance, morale, and retention without wasting time or money — this episode is for you.
DDS Success - https://ddssuccess.com/
MGE Power Program - https://www.mgeonline.com/power-program
Are you having trouble finding and keeping the most productive staff? In this week’s episode, Jeff covers some things to consider when deciding whether or not to continue holding onto staff that may be great people, but fall short when it comes to productivity.
New Patient Call Log - https://www.mgeonline.com/np-call-log/
If you’ve been struggling to find (and keep) great dental hygienists lately, you’re not alone. In this episode, Jeff talks about the hygienist shortage that’s hitting practices hard in 2025. We’ll explore what’s behind it—from burnout and post-pandemic career shifts to fewer grads coming out of hygiene programs. Plus, we’ll share real-world tips on how to navigate the hiring crunch, keep your current team happy, and plan for the future.
MGE Power Program - https://www.mgeonline.com/power-program
In this week’s episode, Jeff has some more helpful tips on how to increase case acceptance in your practice. He goes over some of the different ways you could be approaching your treatment presentations, and a couple of ways to better communication with your patients. Tune in for some insights on better practice management!
ABC Communication & Sales Seminars - https://www.mgeonline.com/abc
DDS Success - https://ddssuccess.com/
In this week’s episode, Jeff talks about the ways you might be losing out on opportunities to boost your collections in your practice, from the extra time you have in your schedule, to a decision you had to make that may have led to a wrong choice.
ABC Communication & Sales Seminars - https://www.mgeonline.com/abc
Why are younger dentists not buying practices anymore? In this week’s episode, Jeff talks about some of the reasoning behind this, as well as some statistics that show just how much the dental industry has changed over the last ten years, and how that change will continue over the years to come.
MGE Owner’s Conference - https://www.mgeconference.com/
MGE Power Program - https://www.mgeonline.com/power-program
DDS Success - https://ddssuccess.com/
ADA Health Policy Institute Dentist Workforce https://www.ada.org/resources/research/health-policy-institute/dentist-workforce
ADA HPI Report Projected Supply of Dentists in the U.S., 2020–2040 https://www.ada.org/-/media/project/ada-organization/ada/ada-org/files/resources/research/hpi/hpibrief_0521_1.pdf
ADA Retirement Trends https://www.ada.org/resources/research/health-policy-institute/dentist-workforce/dentist-retirement-trends
Becker’s Dental Review Why Some Dentists Are Leaving Corporate Dentistry https://www.beckersdental.com/featured-perspectives/why-some-dentists-are-leaving-corporate-dentistry.html
DentalPost Job Satisfaction Survey 2024 https://www.dentalpost.net/dental-salary-survey/
Group Dentistry Now North American Dental Group Faces Lawsuit Over Equity Dilution https://www.groupdentistrynow.com/north-american-dental-group-faces-lawsuit-over-equity-dilution/
Dental Economics Editorial Why Dentists Retire Later than the Average American https://www.dentaleconomics.com/money/article/14214867/why-dentists-retire-7-years-later-than-the-average-american-and-how-to-fix-that
In this episode, Jeff dives into three actionable strategies that dental practice owners can implement right away to boost their collections and improve their cash flow. Tune in for practical tips that will help you increase revenue without overhauling your entire practice—these small changes can make a big impact!
Morning Production Meeting - https://www.mgeonline.com/morning-production-meeting-download/
ABCs Seminars- https://www.mgeonline.com/mge-communication-and-sales-seminars/
New Patient Intake Form - https://www.mgeonline.com/np-intake-form/
Have you ever hung onto something way too long, not because it’s working out, but because you’ve already spent too much time, or money, on it? In this week’s episode, Jeff discusses when to determine the right time to walk away from something; whether it be an employee that isn’t working out, a campaign, or maybe even a patient. Tune in for some helpful insights to better your practice!
MGE Power Program - https://www.mgeonline.com/power-program
Thinking about expanding your dental practice by purchasing a second location? In this episode, Jeff dives into the key considerations every practice owner should think about before making the leap. From evaluating your current practice’s financial health to understanding the logistics of running multiple locations, we’ll cover it all. Tune in to hear actionable strategies for navigating the challenges and maximizing the potential of expanding your dental business!
Episode Handouts: Episode 184 Downloads Form Page – MGE: Management Experts Inc
This week, Jeff explores the crucial topic of managing recall patients within a dental practice. We’ll discuss how the hygiene department plays a central role in driving recall patient retention, from building strong relationships to setting up systems that keep patients coming back.
DDS Success - https://ddssuccess.com/
Are you considering buying a dental practice? If so, this episode is for you! This week, Jeff offers some advice as well as some helpful handouts for you to use when you are considering purchasing a practice. From contacting brokers and navigating initial broker conversations, to figuring out what kind of practice you want to buy, there are some crucial insights in this episode you won’t want to miss!
Handout Downloads - Episode 182 Downloads Form Page – MGE: Management Experts Inc
MGE Power Program - https://www.mgeonline.com/power-program
In this week’s episode, Jeff covers the four biggest causes of stress and burnout in the dental profession. From the pressure of managing demanding patients to the frustrations of dealing with insurance companies, he explores the challenges that can take a toll on dentists' mental and emotional well-being. Join us as he uncovers real-world insights to help dentists reclaim their balance, reduce stress, and thrive in their careers.
ADA Communications Trend Report - https://www.ada.org/-/media/project/ada-organization/ada/ada-org/files/about/press-releases/2023_Trend_Report_-_8-9-23.pdf
The MGE New Patient Workshop - https://www.newpatients.net
Insurance Plan Analyzer - Raise Your Fees – MGE: Management Experts Inc
How to Reduce PPO Dependence Tip: https://youtu.be/kmVqUsVRcl0?si=gtgn8ty8PTER1NZz
Free Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
MGE Power Program - https://www.mgeonline.com/power-program
ABCs Seminars- https://www.mgeonline.com/mge-communication-and-sales-seminars/
DDS Success - https://ddssuccess.com/
In this week’s episode, we dive deep into the key strategies for ensuring long-term financial success in a dental practice. From understanding your practice's financial health to mastering effective cost management, we break down the essential steps you need to take to boost profitability. Whether you're a new practice owner or an experienced dentist looking to optimize your operations, we cover practical tips for increasing revenue, managing overhead costs, and creating efficient systems that allow your practice to thrive.
MGE Power Program - https://www.mgeonline.com/power-program
DDS Success - https://ddssuccess.com/
Overhead Spreadsheet & Percentage by Category-
https://www.mgeonline.com/overhead-materials
Jeff Blumberg – jeffb@mgeonline.com
This week, Jeff jumps back into the final part of the step-by-step guide to the hiring process. He starts by going over the four checkpoints to look at when reviewing a candidate, which he covers in last week’s episode. He also goes over the different approaches to these steps so you can consider the best route to finding the perfect candidate for a position.
MGE Power Program - https://www.mgeonline.com/power-program
DDS Success - https://ddssuccess.com/
This week, Jeff continues with his series on the hiring and interview process. Jeff refers back to the emotional tone scale which he goes over in last week’s episode, as well as qualifications to look for when finding the right candidate for a position.
MGE Power Program - https://www.mgeonline.com/power-program
This week we have another staff development episode from Jeff; the first out of three episodes discussing hiring and interviewing tips. Join us as we go over the Tone Scale and how it can be a huge help when finding the right candidate for a position.
MGE Power Program - https://www.mgeonline.com/power-program
ABCs Seminars- https://www.mgeonline.com/mge-communication-and-sales-seminars/
DDS Success - https://ddssuccess.com/
Tone Scale - https://www.mgeonline.com/tone-scale-download/
In this week’s episode, Jeff is launching a new series focused on staff development, starting with an episode about common training mistakes. Tune in as he breaks down five key reasons why your training process might not be as effective as it could be—and how to fix it.
MGE Power Program - https://www.mgeonline.com/power-program
DDS Success - https://ddssuccess.com/
Dental Dictionary Download - Dental Dictionary Download Page – MGE: Management Experts Inc
In today’s episode, Jeff covers the group interview process and how it can be a game-changer for your dental practice. Hiring the right team is crucial to creating a positive, efficient, and welcoming environment for both your staff and patients. We’ll share tips on structuring the group interview to get the most out of your candidates and how to evaluate the subtle cues that can tell you whether someone is the right fit for your practice culture. Whether you're hiring for front desk staff, dental hygienists, or assistants, this episode will provide you with actionable insights to streamline your hiring process and build a stronger team.
MGE Power Program - https://www.mgeonline.com/power-program
Group Interviews - https://www.mgeonline.com/group-interviews-download/
Do you ever find yourself struggling to get patients on board with your treatment plan? You're not alone. Many doctors face challenges when presenting cases, often unknowingly making mistakes that can undermine patient trust and lead to treatment delays. Join us as we explore the 5 biggest mistakes doctors commonly make when discussing treatment plans!
ABCs Seminars- https://www.mgeonline.com/mge-communication-and-sales-seminars/
DDS Success - https://ddssuccess.com/
MGE Power Program - https://www.mgeonline.com/power-program
New Patient Intake Form - https://www.mgeonline.com/np-intake-form/
Are you tired of the limitations and frustrations of having your practice in network? 2025 could be the year you break free from being tied to insurance plans and embrace the freedom of a fee-for-service practice. In this episode, Jeff covers the benefits of going out of network, the challenges to expect, and actionable steps to make the transition smooth.
Dental Business RX: Episode 167 - https://youtu.be/QegOUkm-ld4
Pop Up Insurance Seminar 'No More Pennies For Premium Care' - https://www.mgeonline.com/insurance-webinar/
The MGE New Patient Workshop - https://www.newpatients.net
Free Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
This week, Jeff describes some basic underlying reasons for struggles in the learning process.
MGE Power Program - https://www.mgeonline.com/power-program
This week Jeff looks at the pros and cons of extending your office hours. Whether you're a practice owner or employee, the question of staying open longer or offering more availability can have significant impacts on productivity, employee well-being, and customer satisfaction. Should you give your team more time to interact with clients or provide additional support, or will it lead to burnout and diminishing returns? Tune in for practical tips on how to decide if expanding your office hours is the right move for your business or team!
Free Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
The Scheduling Coordinator Training Course - https://ddssuccess.com/p/scheduling-coordinator-training
Scheduling downloads - https://www.mgeonline.com/scheduling-downloads
Art of Scheduling Productively DDS Course – https://ddssuccess.com/p/art-of-scheduling-productively
Scheduling for Production Seminar - Art of Scheduling Live Stream – MGE: Management Experts Inc
Jeff Santone joins us this week to discuss the most pressing issues currently impacting the dental industry. From rising costs and limited access to care, to the challenges posed by new technologies and shifting patient expectations, we explore the three biggest problems in dentistry today. Join us as we break down these critical issues and discuss how they’re shaping the future of dental practice. Tune in for an informative and thought-provoking conversation!
Episode 141: Ep. 141: State of the Dental Industry 2024three
Jeff Santone – jeffs@mgeonline.com
DDS Success (coupon code MGE269) - https://ddssuccess.com/
Free Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
Art of Scheduling Productively DDS Course – https://ddssuccess.com/p/art-of-scheduling-productively
Scheduling for Production Seminar - Art of Scheduling Live Stream – MGE: Management Experts Inc
In this episode, Dan Brown joins Jeff to discuss the exciting dental marketing trends to watch for in 2025. As technology continues to evolve and patient expectations shift, staying ahead of the curve is essential for the success of your practice. Jeff and Dan will explore how these trends can help you attract and retain patients more effectively. Tune in as we discuss emerging strategies, the role of social media and video, the power of data analytics, and what your practice can do to stand out in an increasingly competitive landscape.
Dan Brown – dan@blumbergdigital.com
Blumberg Digital November 2024 Content Scripts – https://www.mgeonline.com/seo-video-scripts/
Blumberg Digital Reactivation - Text Marketing - Blumberg Digital
DDS Success (coupon code MGE269) - https://ddssuccess.com/
ABCs Seminars- https://www.mgeonline.com/mge-communication-and-sales-seminars/
Have you started planning for 2025? As we prepare for the new year, it is important to look at all areas of your practice and think about where you can improve. In this episode, Jeff goes over four essential strategies that can drive growth and success for your dental practice.
DDS Success (coupon code MGE269) - https://ddssuccess.com/
DDS Clinical Implant Course - Implant Fundamentals Course — DDS Clinical
ABCs Seminars- https://www.mgeonline.com/mge-communication-and-sales-seminars/
Download the Hygiene Formula Spreadsheet - https://www.mgeonline.com/hygieneformula/
Phone Scripts - https://www.mgeonline.com/the-mge-new-patient-phone-scripts-ebook
In this episode, Jeff dives into the essential strategies for patient reactivation—an often overlooked yet powerful tool to grow your dental practice. We’ll explore how to re-engage past patients, the importance of staying top-of-mind, and how to effectively bring them back into your care. From personalized outreach techniques to leveraging technology and communication tools, we’ll provide actionable tips and best practices that will help you maximize your patient retention and reactivation efforts.
The MGE New Patient Workshop - https://www.newpatients.net
Download the Hygiene Formula Spreadsheet - https://www.mgeonline.com/hygieneformula/
Jeff Santone – jeffs@mgeonline.com
Blumberg Digital Reactivation - Text Marketing - Blumberg Digital
In this episode, Jeff dives into the key reasons why every dental practice should consider adding a New Patient Coordinator to their team. From improving patient experience and streamlining office operations to boosting patient retention and enhancing communication, we'll explore the essential role this position plays in growing your practice. Tune in to learn how a skilled New Patient Coordinator can be a game-changer for both your patients and your practice!
The MGE New Patient Workshop - https://www.newpatients.net
In this episode, Jeff dives into the essential role of a Dental Treatment Coordinator, exploring the daily responsibilities and key tasks that keep a dental practice running smoothly. From managing patient schedules to explaining treatment plans and coordinating with insurance companies, the treatment coordinator plays a critical part in delivering a seamless patient experience.
Morning Production Meeting - https://mgeonline.com/morning-production-meeting-download
ABCs Seminar- https://www.mgeonline.com/mge-communication-and-sales-seminars/
DDS Success (coupon code MGE269) - https://ddssuccess.com/
The Importance of a New Patient Coordinator Tip- https://www.youtube.com/watch?v=3T4Y7QKJfAk&t=
We all know new patients are crucial, but how many new patients do you really need in order for your practice to be healthy? Well, that depends on a few different factors, and that’s what Jeff is going over in this week’s episode!
The MGE New Patient Workshop - https://www.newpatients.net
ABCs Seminar- https://www.mgeonline.com/mge-communication-and-sales-seminars/
Free Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
Law of Diminishing Returns Tip - The Law of Diminishing Returns & Practice Growth | Dental Practice Management Tip
Law of Diminishing Returns Podcast Episode - https://www.youtube.com/watch?v=cMpLS36qffw&list=PLadh6PLCMCduuZDq3D3ITLS-Zz-1tQwoW&index=68
Are you happy with your current level of profitability? In this week’s episode, Jeff breaks down the top six reasons behind the high overhead costs that many dental practices face today. Join us as we break down key factors such as rising expenses, staffing challenges, and more!
Whether you’re a practice owner or a dental team member, tune in to discover actionable tips that can help you navigate the complexities of overhead and improve your practice’s financial health!
ADA Health Policy Institute: Income, Gross Billings, Expenses, Characteristics - https://www.ada.org/-/media/project/ada-organization/ada/ada-org/files/resources/research/hpi/hpidata_sdpi_2022.xlsx?rev=894fe578f0494c908a7544a00d054709&hash=641F7394E8FC11103969D2126A1A4395
Overhead Worksheet - https://www.mgeonline.com/overhead-materials/
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Free Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
We’ve received many questions about financing, so in this week’s episode, Jeff answers some listener questions about finance, insurance, and maintaining your overhead.
Overhead Worksheet - https://www.mgeonline.com/overhead-materials/
Is your staff struggling with all the duties in each area of your business? In this week’s episode, Jeff goes over strategies for handling the office’s workload so that the practice can thrive productively. Download the Hygiene Formula - https://www.mgeonline.com/hygieneformula/ Free PPO Exit Strategy Session - https://www.mgeonline.com/ppo-exit-strategy Podcast Episode 98 - Cycle of Booms and Depressions - Ep. 98: The Cycle of Booms & Depressions (youtube.com)
The majority of dental practices in the United States are owned by Dentists that are reaching retirement age. So, if you are currently an Associate Doctor planning to start your own practice, there has never been a better time to do so. In this week’s episode Jeff goes over the necessary steps to find the right practice for you, whether you just graduated dental school or you’ve been practicing for some time.
Associate to Owner: The Complete Dental Practice Transition Program – https://mgeonline.com/associate-to-owner-more-information-request/
Have you ever looked at your treatment schedule for tomorrow, and seen a name that makes you just not want to come in to work? Does this patient make it difficult for your staff? In this week's episode, Jeff goes over how to handle a patient that might not be working out with your practice.
When creating goals for your company, how do you measure them? Are there tangible steps your team can take to actually hit these goals? In this week’s episode Jeff goes over the exact steps you can take to immediately improve your productivity and reach your goals in your practice.
The MGE Power Program – https://www.mgeonline.com/power-program
Morning Production Meeting - https://mgeonline.com/morning-production-meeting-download
Download the Hygiene Formula Spreadsheet - https://www.mgeonline.com/hygieneformula/
Whether you’re a practice owner looking for an additional location, or an Associate doctor looking to purchase a practice in the near future, this is the episode for you! There has never been a better time to buy a practice in the US, and in this week’s episode, Jeff covers why, and how you can take advantage of it.
Dental Demographics Slideshow – https://mgeonline.com/podcast-ep-157-download-form-page/
Underserved Areas of the US, Dentists – https://www.ruralhealthinfo.org/charts/9
The MGE Power Program – https://www.mgeonline.com/power-program
Associate to Owner: The Complete Dental Practice Transition Program – https://mgeonline.com/associate-to-owner-more-information-request/
Practice Acquisition Checklist – https://www.mgeonline.com/practice-acquisition-checklist-3
Most Dentists have no idea what their overhead really is. And there are some specific overhead trouble spots that can throw off your overhead quickly if not monitored closely. So, what should your overhead percentage be? And how often should you be monitoring it? That’s what Jeff covers in this week’s episode, so you can take home more profit!
DDS Success (coupon code MGE269) - https://ddssuccess.com/
Overhead Worksheet - https://www.mgeonline.com/overhead-materials/
Dental partnerships are essentially a business “marriage.” They can be extremely beneficial in the right setting and when properly structured, but they can go very wrong if not handled correctly. So, this week Jeff dives into the subject and tells you how to do it right, and where it can go wrong.
ADA Statistics - https://mgeonline.com/wp-content/uploads/2024/08/ADA-Statistics-EP-155.pdf
Learn more about MGE - https://mgeonline.com/
You’ve probably heard a lot about AI recently. But you might be surprised about how AI can revolutionize the way you create and implement systems and policies in your practice, saving you valuable time and effort. This week Jeff talks about how these technologies can enhance efficiency, improve policy compliance, reduce staff turnover, and allow you to focus more on patient care.
Sample Hours Policy & Dental Policy Profile - https://mgeonline.com/ep-154-downloads/
MGE Power Program - https://www.mgeonline.com/power-program
DDS Success (team training) - https://ddssuccess.com
Descript – https://www.descript.com/
ChatGPT - https://openai.com/chatgpt/
The majority of your revenue should be coming from your existing patient base. But most dentists have thousands of dollars in outstanding treatment that wasn’t accepted by patients in their practice. So how do you bring these “unclosed” patients back in and get them to accept this needed treatment? Well that’s what Jeff covers in this week’s podcast.
Morning Production Meeting Handout – https://mgeonline.com/morning-production-meeting-download
MGE Communication & Sales Seminars – https://mgeonline.com/mge-communication-and-sales-seminars/
DDS Success - https://ddssuccess.com/
Dentistry is one of those professions where if you aren’t growing, you’re shrinking. So, if you aren’t making an effort to regularly reactivate your patients and get them back into the office, you are going to be fighting an uphill battle. This week, Jeff gives you some immediate action items to help you make sure you are retaining patients and are set up for growth going forward.
The MGE Reactivation Program - https://www.mgeonline.com/mge-reactivation-program
Download the Hygiene Formula Spreadsheet - https://www.mgeonline.com/hygieneformula/
MGE New Patient Workshop - https://www.newpatients.net/
There are tons of tip and tricks and “pearls” out there about case acceptance, which can make the whole topic pretty complex and confusing. So this week, Jeff simplifies it down to the most important factors and the things you should focus on first to immediately improve case acceptance in your practice.
Morning Production Meeting - https://mgeonline.com/morning-production-meeting-download
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
MGE Power Program - https://www.mgeonline.com/power-program
You’ve probably heard the term “Implant Funnels” at some point in the last several years. So what are they are how do they work? In this week’s episode, Jeff is joined by Dan Brown and they break down everything about Implant Funnels; what they are, how they work, and how to make sure you have the systems and personnel in place to handle the responses from these funnels properly so you aren’t wasting your marketing dollars.
Sample Questions for Marketing Leads - https://mgeonline.com/sample-questions-for-marketing-leads-2/
Top Dental Implant Funnel Mistakes - https://mgeonline.com/top-dental-implant-marketing-mistakes/
Phone Skills Course - https://ddssuccess.com/p/phone-skills-2-0
MGE New Patient Workshop - https://www.newpatients.net/
MGE Communication & Sales Seminars - https://mgeonline.com/mge-communication-and-sales-seminars/
Email Dan Brown - dan@blumbergdigital.com
Running Google Ads but not seeing as many new patients as you’d expect? There a good chance that one (or more) of these mistakes is the culprit! Listen now to hear special guest Dan Brown’s list of Google Ad mistakes and how to get better results.
Common Online Ad Mistakes - https://mgeonline.com/common-online-ad-mistakes/
The MGE New Patient Workshop - https://www.newpatients.net
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Email Dan Brown - dan@blumbergdigital.com
Photo credit: Alex Stock Photo
Bringing on an associate doctor can be a wonderful thing—but only if your practice is truly ready for it. If you’re not properly set up, then it can be a disaster that will continue to haunt you even years after the associate relationship ends. So this week, Jeff discusses how to determine if the timing is right and how to choose which type of set up is right for your practice.
Ep 49: Designing the Ideal Schedule - https://www.dentalbusinessrx.com/episodes/7ypbx4t2xylbmfk-mnw4e-ta4lb-2ea4t-azt8h-raycs-h4m7k-ermr6-t7akk-55x6f-ht57t-rzgsc-b9j8t-d7n7d-dde5x
Free Webinars - https://www.mgeonline.com/upcoming-events
DDS Success (team training) - https://ddssuccess.com
Scheduling for Production Seminar - https://www.mgeonline.com/the-scheduling-for-production-seminar
Free Consultation - https://www.mgeonline.com/free-practice-analysis
Have you considered adding a second (or third or fourth) location? Or have you already opened one up but it’s not going quite as well as you’d hoped? Then listen this week as Jeff outlines five most common mistakes dentists make when adding additional locations and how to do it the right way. These tips are also helpful for acquiring your first location, too, for all you prospective practice owners out there!
Free Consultation - https://www.mgeonline.com/free-practice-analysis
Practice Acquisition Checklist - https://www.mgeonline.com/practice-acquisition-checklist-3
Expanding your repertoire can be a great thing with the intention to better serve your patients and do more of the type of dentistry you’re passionate about. However, there are also some business considerations (and pitfalls) to keep in mind, especially if you’re counting on these procedures to be an immediate boost to your production or profitability.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
DDS Success (team training) - https://ddssuccess.com
DDS Clinical Training (advanced clinical CE) - https://www.ddsclinical.com
This week, we discuss an important part of being an effective practice owner or manager and how it will help you make the right decisions for your business.
Free Consultation - https://www.mgeonline.com/free-practice-analysis
Learn more about MGE - https://mgeonline.com
Having a hard time finding staff who really care and will go above and beyond to help your practice grow? Well, there’s only one way you’re going to attract (and keep) that type of person, which is what Jeff covers in this week’s episode!
MGE Power Program - https://www.mgeonline.com/power-program
DDS Success (team training) - https://ddssuccess.com
DDS Clinical Training (advanced clinical CE) - https://www.ddsclinical.com
Free Consultation - https://www.mgeonline.com/free-practice-analysis
Have you spent money on marketing that felt like a big waste? There are a lot of reasons why marketing can fail, and this week we bring on Jeff Santone to help you isolate what went wrong and how you can get better results. We’ll discuss the main points we check to review to ensure a dental practice’s marketing and patient acquisition are on point.
24-Point Marketing Analysis - https://mgeonline.com/marketing-analysis
Mystery Call - https://www.mgeonline.com/your-mystery-call
The MGE New Patient Workshop - https://www.newpatients.net
Care-to-Share Program – https://www.mgeonline.com/care-enough-to-share-program/
DDS Clinical Training - https://www.ddsclinical.com
When you exit an insurance plan, the first thing patients notice is the change in their prophy fees. To retain as many patients as possible, you’ll want to make it a smooth transition. So this week, Sabri joins us to discuss doing this intelligently with an eye on overall practice profitability and maximizing patient retention.
Roadmap to a Fee-for-Service Practice Consultation - https://mgeonline.com/roadmap
Wasserman Guide - https://wasserman-medical.com/shop/product/national-dental-advisory-service-2024-software-developers-version
The MGE Power Program - https://www.mgeonline.com/power-program
Free consultation - https://www.mgeonline.com/free-practice-analysis
What is happening with private practice dentistry right now? Between inflation, economic pressures, insurance networks, corporate dentistry run amok, and an imminent wave of retiring dentists—we are living in strange times indeed! There are several recent trends that every practicing dentist should be aware of, including some incredible opportunities for entrepreneurially minded dentists to take advantage of. Listen to this week’s special “State of the Industry Address” to make sense of it all!
Slideshow - https://mgeonline.com/industry-2024-slideshow
Free Consultation - https://www.mgeonline.com/free-practice-analysis
The MGE New Patient Workshop - https://www.newpatients.net
DDS Clinical Training - https://www.ddsclinical.com
Want more of your patients to refer their friends and family to your office? Well, there are two approaches to doing this: uncontrolled referrals and controlled referrals. In this episode, Jeff describes what that means and gives actionable steps to get more of both.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Care-to-Share Program – https://www.mgeonline.com/care-enough-to-share-program/
New Patient Intake Form - https://www.mgeonline.com/np-intake-form/
DDS Success - https://ddssuccess.com
Want more of your patients to refer their friends and family to your office? Well, there are two approaches to doing this: uncontrolled referrals and controlled referrals. In this episode, Jeff describes what that means and gives actionable steps to get more of both.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Care-to-Share Program – https://www.mgeonline.com/care-enough-to-share-program/
New Patient Intake Form - https://www.mgeonline.com/np-intake-form/
DDS Success - https://ddssuccess.com
There is an endless number of ideas or “pearls” or “tips & tricks” out there about how to run your practice. Not only can this be overwhelming, but some of these ideas can actually be highly destructive to practice if you try to implement them! So this week, Jeff tackles five of the biggest myths you’ll hear around the industry that you should avoid adopting at all costs.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Download the MGE Reactivation Program - https://www.mgeonline.com/mge-reactivation-program
Roadmap to a Fee-for-Service Practice - https://www.mgeonline.com/roadmap
This week, Sabri Blumberg joins us to discuss what it really looks like to transition out of low-reimbursing insurance plans. She has guided countless dentists through this process successfully—while increasing their production and profit—and now she shares each step in detail.
Roadmap to a Fee-for-Service Practice - https://www.mgeonline.com/roadmap
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
You’ve probably noticed how the quality of customer service has gotten pretty erratic of the last few years—whether it’s in-person at a restaurant/store or due to the rise of buggy automated technology. And with all the hiring market woes recently, you may be struggling to find good help for your business, too. This can be majorly problematic in a customer service business like dentistry! So this week, Jeff dives into customer service and how to make sure your dental practice creates a fantastic experience for every patient.
MGE Power Program - https://www.mgeonline.com/power-program
Learn more about MGE - https://mgeonline.com
We’re in a “reimbursement crisis” right now in dentistry, and it’s only going to get worse with every passing month. So this week, Jeff takes a look at the current insurance model, what it really means to be “fee-for-service,” and how you would design a strategy to smoothly transition out-of-network—so you can start getting paid your full fee for every procedure.
Your Roadmap to a Fee-for-Service Practice - https://www.mgeonline.com/roadmap
Wasserman Guide - https://wasserman-medical.com/shop/product/national-dental-advisory-service-2024-fee-report-book
Insurance Plan Calculator - https://www.mgeonline.com/raise-your-fees
This seems like the simplest way to create growth: simply buy a retiring doctor’s patient database and incorporate them into your own practice. It’s easier and faster than marketing on your own to attract new patients, right? Well…maybe. We’ve seen it go well but also go very poorly, depending on how the initial arrangements were made and the approach to onboarding patients. So this week, Jeff discusses when this is a good idea, when it’s a big waste of time and money, and how to successfully maximize the number of patients who actually arrive in your office if you do enter an arrangement to buy charts.
Free Consultation - https://www.mgeonline.com/free-practice-analysis
The MGE New Patient Workshop - https://www.newpatients.net
We have a real treat for you this week! We are joined by special guest Rushi Trivedi, who has taken the best possible approach toward expanding into multiple locations. Starting in one family practice with his wife, Dr. Shilpa Trivedi, they have grown steadily and sustainably by placing an intense focus on quality of service, surrounding themselves with a team that is passionate about helping people, and learning how to organize efficiently so they can continue to grow and positively impact even more people’s lives. This week, he joins us to discuss their keys to success.
Learn more about MGE - https://mgeonline.com
Most dentists are pretty comfortable explaining the diagnosis and treatment plan to the patient. The issues tend to arise at “the close”—i.e., overcoming those last objections and getting the patient truly committed so the treatment actually gets done and the money collected. So this week, Jeff dives into closing techniques and how to ensure it really is a done deal before the patient leaves the office.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Learn more about MGE - https://mgeonline.com
DDS Success - https://ddssuccess.com
Production Analyzer - https://www.mgeonline.com/production-calculator
If you could ask anyone for tips on presenting big cases, Dr. Artin Barzgar would have to be high up on your list of candidates. An MGE Power Program graduate and Senior Seminar Instructor, Dr. Barzgar has been performing implant placements, full-mouth rehabilitations, and full-arch prosthetic cases for over twenty years in his incredibly productive Maryland-based practice. This is a must-listen for all doctors wanting to see more comprehensive cases in their offices!
Payment Options Sheet – https://mgeonline.com/sample-payment-options-form
The MGE New Patient Workshop – https://www.newpatients.net
The MGE Communication & Sales Seminars – https://mgeonline.com/mge-communication-and-sales-seminars
Have you gone ever through periods where your practice is growing nice and steadily…and then just stops? Have you ever hit a production ceiling that just won’t budge no matter what you do? In this episode, Jeff dives into why this happens and what you should do to catalyze new growth again.
MGE Power Program - https://www.mgeonline.com/power-program
Free Consultation - https://www.mgeonline.com/free-practice-analysis
More and more dentists are starting to rethink the traditional payment model. Waiting until after services have been rendered increases the likelihood that patients won’t show up or pay, as well as creating extra work to chase up late payments. So, it’s easy to see why many dentists prefer prepaying nowadays. In this episode, Jeff discusses the pros and cons of prepayments, and gives tips for implementing it successfully.
Free Consultation - https://www.mgeonline.com/free-practice-analysis
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
What do you do if some aspect of your practice is doing poorly and no matter what you do, it just doesn’t change? Let’s say your production is down, or there are holes in the schedule, or case acceptance is low—and you’ve already tried everything, but none of it works. In this episode, Jeff discusses why this happens and what you should do next.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
MGE Power Program - https://www.mgeonline.com/power-program
Being a dental practice owner can be a little tricky because it’s hard to know exactly what’s going on elsewhere in the office while you’re busy chairside. And this isn’t just a problem for dentists, but really any business owner. It’s impossible to keep your finger on the pulse of every single aspect of the business, and even the most well-intentioned employees can miss things in their area or unintentionally misrepresent them, which gives you a false impression. So this week, Jeff discusses the power of inspecting for yourself and how to get a true picture of what’s occuring in your business.
Care-to-Share Program – https://www.mgeonline.com/care-enough-to-share-program/
MGE Power Program - https://www.mgeonline.com/power-program
We all know we’re supposed to track metrics (or “key performance indicators”) for our businesses. However, oftentimes this just boils down to looking at a chart and thinking, “Oh, last month was bad,” or “last month was good”…but now it’s too late to do anything about it. When you don’t use it in real time, it becomes curious but ultimately useless information. So in this episode, Jeff discusses how to actively track key information and use it to actually improve efficiency and meet your goals.
DDS Success - https://ddssuccess.com
Download list of statistics to track - https://www.mgeonline.com/dental-office-statistics
For better or for worse, debt is a part of life for most private practitioners, whether it’s from purchasing a practice, adding chairs, new equipment, or even just trying to cover the bills and payroll on a down month. In the right situation, strategically taking on some debt is no problem. But there are also many scenarios where taking on debt is a very bad idea and you can find yourself underwater quickly. So this week, Jeff discuss good debt vs bad debt and how to navigate this intelligently as a dental practice owner.
Free Practice Analysis - https://www.mgeonline.com/free-practice-analysis
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Learn more about MGE - https://mgeonline.com
We receive this question fairly often: how involved should my associate doctor be in presenting treatment? Jeff’s answer is a bit unconventional compared to the traditional associate model, and you’ll understand why as you listen.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Treatment Coordinator Training Course - https://ddssuccess.com/p/treatment-coordinator-training-course
It can be a delicate balance finding the right amount of time to schedule for new patient appointments. Too little time and you’re too rushed to form a good relationship and present their treatment plan properly. Too much time and it starts eating into more productive procedures. So this week, Jeff dives into new patient appointment lengths and how to maximize both case acceptance and efficiency.
New Patient Intake Form - https://www.mgeonline.com/np-intake-form
Phone Skills Course - https://ddssuccess.com/p/phone-skills-2-0
We all know that focusing on retaining patients is crucial for long-term practice success, and we’ve already done episodes on reactivating patients and building up your hygiene dept—but there’s another important aspect that most dentists overlook. This week, Jeff reveals what it is and how to manage it successfully so you start seeing better retention and increased production.
Download the MGE Reactivation Program - https://www.mgeonline.com/mge-reactivation-program
Sample HIPAA release form - https://www.mgeonline.com/sample-hipaa-marketing-release-download
Chances are if you are a practicing dentist, you are doing some form of marketing. But is your marketing actually effective? Are you getting good ROI? Are you even keeping track of it? In this week’s podcast, Jeff goes over the importance of tracking your marketing's effectiveness, some tips on how to maximize your ROI and how your marketing directly reflects your new patient flow.
The MGE New Patient Workshop - https://www.newpatients.net
Download the NP call log - https://www.mgeonline.com/np-call-log
Learn more about MGE - https://www.mgeonline.com
DDS Success - https://www.ddssuccess.com/
Jeffs Email – jeffb@mgeonline.com
Being solidly booked out weeks (or even months) into the future can give you a feeling of security…but it can also severely limit your schedule flexibility and growth potential. So, what’s the right balance? When are you booked out too far—or not far enough? That’s the topic that Jeff tackles in this week’s episode!
Live scheduling seminar - https://mgeonline.com/scheduling-livestream
Online scheduling course - https://ddssuccess.com/p/art-of-scheduling-productively
Case acceptance seminars - https://mgeonline.com/mge-communication-and-sales-seminars
Setting the right goals and having the right approach to achieving them is an incredibly important part of successfully owning and operating a business. And what better time to talk about this than at the turn of the new year? So this week, Jeff dives into the topic of goals to help you get the best start to 2024.
Learn more about MGE - https://mgeonline.com
This week we wrap up our series on the Office Manager’s daily duties and routine to keep their practice running efficiently and productively.
Running the Day Checklist - https://www.mgeonline.com/running-the-day-checklist
Learn more about MGE - https://mgeonline.com
We’ve discussed the importance of having a well-trained Office Manager and their general job description—but what should they actually be doing all day? In this two-part series, we cover the Office Manager’s daily duties and routine to keep their practice running efficiently and productively.
Running the Day Checklist - https://www.mgeonline.com/running-the-day-checklist
Learn more about MGE - https://mgeonline.com
When does it make sense to hire a Treatment Coordinator? And if you already have one, how should you best utilize them? And should you considering adding another? This week, Jeff answers those questions and discusses what you can do to increase patient volume to the point where adding a Treatment Coordinator is worth the investment.
Treatment Coordinator Training Course - https://ddssuccess.com/p/treatment-coordinator-training-course
Overview of the Treatment Coordinator job - https://www.youtube.com/watch?v=QYot0vTsSyc
Free Consultation - https://www.mgeonline.com/free-practice-analysis
There’s nothing more frustrating than working hard and producing a whole lot—only to realize there’s almost no profit left at the end of the month. So this week, Jeff tackles profitability: where dentists often go wrong in calculating their overhead/profit and what to focus on to bring that profit margin up.
Overhead Calculator Spreadsheet & Guidelines - https://mgeonline.com/overhead-materials/
MGE Communication & Sales Seminars - https://mgeonline.com/mge-communication-and-sales-seminars/
Fees & Plans Analysis - https://mgeonline.com/fees-and-plans-analysis/
Free consultation - https://www.mgeonline.com/free-practice-analysis/
Do your staff look forward to coming into work every day? Do you? Obviously, work can never compete with fishing or golfing or Disneyworld, but your office should be a place where you can all have fun and perhaps even enjoy your work! Office drama and “toxicity,” though, make it no fun for anyone and negatively impact practice production. So this week, Jeff covers some sensible tools for eliminating toxicity and creating an environment where everyone is free to be highly productive while also working together as a team and enjoying their jobs.
List of statistics to track - https://www.mgeonline.com/dental-office-statistics
MGE Power Program - https://www.mgeonline.com/power-program
Free Consultation - https://www.mgeonline.com/free-practice-analysis
In prior episodes, we’ve discussed several aspects of case acceptance. Now, Jeff brings it all together and walks through the entire process from a new patient initial to accepting and starting treatment. This will help you create an intelligent, organized system in your office to maximize case acceptance and ensure nothing slips through the cracks.
Production Calculation - https://www.mgeonline.com/production-calculator
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
DDS Success (coupon code RX269) - https://ddssuccess.com
Free Consultation - https://www.mgeonline.com/free-practice-analysis
We’ve discussed the job duties of several positions, such as the Receptionist, Treatment Coordinator, Office Manager, etc—but what about the Owner? Owning a dental practice IS a job, too! So this week, Sabri Blumberg joins us to discuss the six core job functions the Owner needs to perform and that should never be delegated to anyone else.
Learn more about MGE - https://mgeonline.com
Free Consultation - https://www.mgeonline.com/free-practice-analysis
In dentistry, we don’t have the luxury of a big HR or recruiting department, but hiring the right people is still an incredibly important part of running a dental practice and there are a lot of nitty-gritty details. So this week, we bring in our own hiring expert, Ashley Fuegel, to simplify things and ensure you find hire the best talent.
Sample Application & Offer Letter - https://mgeonline.com/sample-application-and-offer-letter
Background checks - https://s2verify.com
Learn more about MGE - https://mgeonline.com
Free Consultation - https://www.mgeonline.com/free-practice-analysis
What’s going on with the inflation, interest rates, and labor market can have big implications for private practice dentists—but trying to keep up with it all can be a headache. So this week, Jeff breaks it down simply and gives some key tips for dentists that want to keep growing and maximize profitability.
Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
Practice Analysis - https://www.mgeonline.com/free-practice-analysis
Fee Lookup - https://feelookup.com
Wasserman Guide – https://wasserman-medical.com/product-category/dental
Employment Stats - https://www.bls.gov/news.release/pdf/empsit.pdf
Job Opening Stats - https://www.bls.gov/charts/job-openings-and-labor-turnover/unemp-per-job-opening.htm
Small Business Stats - https://www.nfib.com/surveys/small-business-economic-trends
Inflation Stats - https://www.bls.gov/charts/consumer-price-index/consumer-price-index-by-category-line-chart.htm
Tried double-confirming, automatic reminders, cancellation fees…and yet you’re still experiencing cancellations and no-shows? This week, Sabri Blumberg joins us to do a deep dive into the reasons patients cancel and how you can eliminate cancellations once and for all in your practice (on both the doctor’s and hygienist’s schedules).
Guides for Filling Openings On the Doctor’s and Hygienist’s Schedule - https://mgeonline.com/filling-openings-on-the-schedule-downloads
DDS Success (coupon code RX269) - https://ddssuccess.com
Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
If you survey dentists (which we do), staffing issues will always come up as one of the biggest sources of problems and stress—and it’s only gotten worse in recent years. So this week, special guest Jeff Santone comes on to discuss the biggest barriers to building a good team and what adjustments you should make to be successful in today’s environment.
:11 I can’t find (or keep) any good staff
14:12 – I’m understaffed but can’t afford to hire more people
The MGE New Patient Workshop - https://www.newpatients.net
DDS Success (coupon code RX269) - https://ddssuccess.com
Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
Wasserman Guide – https://wasserman-medical.com/product-category/dental
If you’re a regular listener, then you already know how important it is to have a highly competent Office Manager for your practice. This week, we bring on special guest Sabri Blumberg to discuss how to find the right person, what attributes to look for, and getting them started on the job successfully.
Running the Day Checklist - https://www.mgeonline.com/running-the-day-checklist
MGE Power Program - https://www.mgeonline.com/power-program
DDS Success (coupon code RX269) - https://ddssuccess.com
Free Consultation - https://www.mgeonline.com/free-practice-analysis
New ideas are great and we always want to keep evolving and improving—but making misguided changes in your practice can also have disastrous consequences. So this week, Jeff discusses how to approach implementing new changes sensibly and what to do if things suddenly go sideways.
Learn more about MGE - https://mgeonline.com
Free consultation - https://www.mgeonline.com/free-practice-analysis
About the Hubbard Management System - https://mgeonline.com/l-ron-hubbard
Nobody wants to have a high turnover office, but sometimes trying too hard to hold on to employees only makes the problem worse. So in this episode, Jeff discusses how to know if it’s a bad fit early and what to do about it—so you can build the right team around you and not wind up with continual problems and even worse turnover.
Learn more about MGE - https://mgeonline.com
Free Consultation - https://www.mgeonline.com/free-practice-analysis
More and more GPs recently have been bringing in part-time specialists so they can offer more services in-house. The benefits are obvious, but where can it go wrong and what considerations should you have before deciding to bring someone on? And how do you do it right? This week, we’re joined by special guest Sabri Blumberg to answer those questions and more!
Ask Sabri a question – sabrib@mgeonline.com
Learn more about MGE - https://mgeonline.com
No matter where you practice, you probably have some form of patient financing in your office. But there are a few keys to utilizing it properly and some ways to do it that aren’t so effective. In this weeks episode Jeff goes over not only when you should use it, but how doing it wrong could be costing you a lot more than you think!
Free Consultation - https://www.mgeonline.com/free-practice-analysis
Learn more about MGE - https://www.mgeonline.com
If you want to significantly reduce overhead and increase your profit margin, there are only so many expenses you can cut out before you start doing more harm than good. However, there is one thing that makes a huge difference, and this week Jeff reveals what it is and how to reclaim your lost profitability.
Production Calculation - https://www.mgeonline.com/production-calculator
Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
About the Hubbard Management System - https://mgeonline.com/l-ron-hubbard
In order to be productive, every team member needs to know what they are producing. So if you want to improve the productivity and efficiency of your team, the first step is to get everyone on the same page about what they are producing and how it creates value for the practice—and that’s what Jeff discusses on this week’s episode.
Downloads for this episode - https://www.mgeonline.com/episode-102-downloads
Free Consultation - https://www.mgeonline.com/free-practice-analysis
Learn more about MGE - https://www.mgeonline.com
About the Hubbard Management System - https://mgeonline.com/l-ron-hubbard
This week we answer more listener questions with special guest Sabri Blumberg. You can also watch the filmed version of this episode on our YouTube Channel here: https://www.youtube.com/watch?v=DEzOvLsslf0
:11 – I can’t find a hygienist.
9:54 – I have a problematic staff member but they’re very productive.
18:00 – How do I get more new patients?
The MGE New Patient Workshop - https://www.newpatients.net
Free Consultation - https://www.mgeonline.com/free-practice-analysis
It’s the 100th episode! For this milestone, we brought Sabri on to answer the most burning listener questions! We also filmed this episode so you can watch on our YouTube Channel here https://www.youtube.com/watch?v=RGXrYGzkl-o.
:11 – When should I begin phasing out of PPOs?
16:55 – What do I need to do to build a good team?
25:50 – What is the simplest way to increase my collections?
Overhead Sheet - https://www.mgeonline.com/overhead-materials/
Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
Hiring Ads - https://mgeonline.com/sample-hiring-ads-2/
Free Consultation - https://www.mgeonline.com/free-practice-analysis
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Team Training Video Courses - https://ddssuccess.com
Marketing can be expensive, and the costs only rise over time, so it’s always a good idea to focus on maximizing the results of your marketing as much as possible. That means both having the right strategy for external marketing and streamlining your internal processes. So in this episode, Jeff outlines the step-by-step checklist we give our clients to ensure they are getting the most out of the new patient acquisition and retention efforts.
Download the checklist here - https://www.mgeonline.com/new-patient-management-checklist-download
The MGE New Patient Workshop - https://www.newpatients.net
Does your production go up and down unpredictably from week to week and month to month? It may not actually be as “unpredictable” as you think. There is a specific reason for it! And that’s what Jeff covers this week: why you have big swings in production and how to make it more consistent so you can see steady growth.
DDS Success (coupon code RX269) - https://ddssuccess.com
The MGE New Patient Workshop - https://www.newpatients.net/
Cycle of Booms & Depressions quote - https://mgeonline.com/wp-content/uploads/2023/07/Cycle-of-Booms-Depressions.pdf
So you’ve done the math: in order to meet your goal for the month, you need to produce X amount per day. Wouldn’t it be nice if you could just get that production lined up consistently every day and meet your goals like clockwork? That is possible with good planning! And if it’s not happening in your office, the culprit is most likely one (or more) of the six reasons Jeff covers in this week’s episode.
Morning Production Meeting - https://mgeonline.com/morning-production-meeting-download
Free Consultation - https://www.mgeonline.com/free-practice-analysis
How is your practice really doing from a performance perspective? How “healthy” is your business? Just looking at revenues or going by gut feeling aren’t a good way to measure the true health and performance of your practice! There are five key areas to analyze to get a proper picture of your office, which Jeff covers in this week’s episode.
:11 – Growth rate
9:10 – Hygiene and patient retention
19:35 – Case acceptance and collections
23:36 – Staff efficiency
33:35 – Overhead and profitability
Full Practice Evaluation - https://mgeonline.com/practice-health-analysis
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Hygiene Formula Spreadsheet - https://www.mgeonline.com/hygieneformula
Overhead Guidelines & Calculator - https://www.mgeonline.com/overhead-materials
Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans
Has this ever happened to you? “We saw double the usual number of new patients this month—so why did production barely go up?” Or, “We expanded into more chairs and added a provider—but why didn’t our collections increase commensurately?” Sometimes when you’re trying to grow, you can see diminished returns even if it seems like you’re doing everything right on the surface. There is a specific reason for this as well as a solution, and that’s what Jeff covers in this episode.
Free Consultation - https://www.mgeonline.com/free-practice-analysis
The MGE New Patient Workshop - https://www.newpatients.net
This week, dental marketing expert Dan Brown joins Jeff to discuss the most important aspect of your marketing: social proof. He describes what it means and how focusing on it has been helping many of our clients double, triple, or even quadruple their new patients without adding a big marketing expense.
The MGE New Patient Workshop - https://www.newpatients.net
Sample HIPAA release form - https://www.mgeonline.com/sample-hipaa-marketing-release-download
Microphone - https://www.amazon.com/gp/product/B0BN1TZG89
Tripod - https://www.amazon.com/Newest-Upgraded-Solidest-Compatible-Samsung/dp/B09XHZ8F7F
This week we bring in special guest Jeff Santone to discuss the three most common barriers to increasing practice revenues. Jeff speaks from his experience having run two highly successful offices and lecturing to, meeting with, and observing hundreds of doctors from all over the country on a monthly basis as MGE’s New Client Services Executive.
:11 – Reason #1: Your case acceptance rate isn’t what you think it is
22:22 – Reason #2: Your fee schedule
40:17 – Reason #3: Not being a real executive of your practice
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
Embezzlement is a lot more common in dentistry than you may think, and it’s not always easy to see if you don’t know what to look for. So this week, Jeff discusses the signs that you may have an embezzlement problem as wellas some simple things you can do to prevent it from happening to you.
Team training video courses - https://ddssuccess.com
Cash Reconciliation Report - https://mgeonline.com/cash-reconciliation-report
For a while, postcards were all the rage in the world of dental marketing. Then we had Google ads, then Facebook ads, then “implant funnels”…all going in a digital direction. So, should you focus purely on digital marketing nowadays, or is it still worth including direct mail in your marketing strategy? That’s what Jeff discusses in this week’s episode, along with some key tips to get good return-on-investment in your marketing.
Phone Scripts - https://www.mgeonline.com/the-mge-new-patient-phone-scripts-ebook
New Patient Call Log - https://www.mgeonline.com/np-call-log
The MGE New Patient Workshop - https://www.newpatients.net
Team training video courses - https://ddssuccess.com
We all want to improve and do better, so we make changes and implement new ideas…but oftentimes these changes don’t result in actual improvement, or occasionally actually make things worse. So how do you know that you’re solving the right problem? And how do you make sure that you keep the successful things going while making these changes? That’s what Jeff discusses in this week’s episode!
Download the New Patient Call Log - https://www.mgeonline.com/np-call-log
The MGE New Patient Workshop - https://www.newpatients.net
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Recently we’ve found that a surprisingly high number of dentists are making a big mistake in their treatment presentations—and in addition to harming your case acceptance, it can upset patients and lead to future problems. So this week, Jeff talks about this problem and why you may need to change your approach to presenting treatment.
The MGE Communication & Sales Seminars - https://mgeonline.com/mge-communication-and-sales-seminars
Free Consultation - https://www.mgeonline.com/free-practice-analysis
Over the last few years, there has been a ton of money flowing into corporate dentistry and a lot of talk about DSOs becoming the future of the dental industry. But if you look closely, there are some signs of trouble in paradise recently—and these trends are interesting food for thought for all dentists in private practice.
Stats on commercial loans - https://fred.stlouisfed.org/series/DRTSCILM
Stats on credit card lending - https://fred.stlouisfed.org/series/DRTSCLCC
MGE Communication & Sales Seminars - https://www.mgeonline.com/mge-communications-sales-seminars/
Online Dental Team Training - https://ddssuccess.com/
Definition of EBITDA: https://www.investopedia.com/terms/e/ebitda.asp
Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans-analysis/
In this episode, Jeff covers several eye-opening dental industry statistics that open the door to tremendous opportunity for smart practice owners over the next 5-10 years. This is a fascinating listen for any dentist—but particularly if you’re a growth-minded owner or a considering buying an office in the future, this is a must-listen episode!
Dental Industry Statistics - https://mgeonline.com/2023-dental-industry-statistics
Practice Acquisition Checklist - https://mgeonline.com/practice-acquisition-checklist-3
Free consultation - https://www.mgeonline.com/free-practice-analysis/
There are a few reasons why patients cancel appointments, but one of them far outstrips all the rest—and no amount of reminders or confirmations or cancellation fees will fix it. So this week, Jeff discusses the real problem behind the majority of cancellations and how to solve it so you can start reclaiming your lost productivity.
The MGE Communication & Sales Seminars - https://mgeonline.com/mge-communication-and-sales-seminars/
DDS Success - https://ddssuccess.com/
In this episode, Jeff discusses the current state of the hiring market, what it means for your practice, and four ways you should to adjust so you can fill your positions of need with highly productive new staff.
:11 – Recent changes in the labor market and how they affect your practice
12:04 – 4 ways to be more successful at finding and onboarding great staff right now
Sample Hiring Ads - https://www.mgeonline.com/sample-hiring-ads-2
Statistics to Track - https://mgeonline.com/dental-office-statistics
Free Practice Analysis - https://www.mgeonline.com/free-practice-analysis
The recent inflation and looming economic pressures can’t be ignored as a dental practice owner. While you can’t control the larger economy, there are several important things you CAN control in how you adjust to it. So this week, Jeff covers the important factors you need to be aware of and five keys to evolving with the times so you can stay profitable into the future.
:11 – Economic factors you need to be aware of as a business owner
19:13 – Five keys to maintaining profitability going forwards
Inflation Statistics - https://www.bls.gov/charts/consumer-price-index/consumer-price-index-by-category-line-chart.htm
Overhead Sheet & Guidelines - https://www.mgeonline.com/overhead-materials
The MGE New Patient Workshop - https://www.newpatients.net
Schedule a free consultation - https://www.mgeonline.com/free-practice-analysis
Want to expand your practice and increase revenue, but aren’t sure where to start? In this episode, Jeff covers a few key metrics for evaluating where you are at currently, what your potential is, and what your next step should be to jumpstart growth.
Download the MGE Reactivation Program - https://www.mgeonline.com/mge-reactivation-program
The New Patient Workshop - https://www.newpatients.net
Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
We’ve all heard it before: “I can’t afford it,” “I need to talk to my wife/husband first,” “Can it wait?” “I have to think about it,” etc. And if you’re not hearing these objections, then ask your treatment coordinator, because they definitely are! So this week, Jeff discusses how to address these objections in a friendly and effective way so you can still help the patient with the best treatment plan for them.
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Team training video courses - https://ddssuccess.com
Recently, many dentists have been reevaluating their insurance plan participation—and it’s easy to see why with rising costs for you but stagnant fee schedules from insurance companies. Dropping plans can be intimidating, though, especially with the prospect of losing patients during a time of economic uncertainty. So this week, Jeff discusses how to make the right decision for your practice and lays out a step-by-step plan for going out-of-network if that’s what you choose to do.
:11 – Evaluating the true cost of participating & whether or not you can get out of plans
16:46 – Step-by-step plan for transitioning out of plans
Free Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
The MGE New Patient Workshop - https://www.newpatients.net
Reactivation Program - https://www.mgeonline.com/mge-reactivation-program
The hiring market has gotten tighter and tighter in recent years. This means you may be struggling to find good candidates right now—and particularly struggling to find ones that already have dental experience. But how important is that prior experience, really? Is it worth limited your potential hiring pool? We’re joined by special guest Jeff Santone to discuss how he implemented a very systematic approach to quickly bringing an inexperienced new hire up to and then beyond the performance level of a more experienced counterpart.
Learn more about MGE - https://www.mgeonline.com
Free consultation - https://www.mgeonline.com/free-practice-analysis
Being able to delegate effectively is an essential part of being a business owner or manager. It’s also the key to having good organization, reducing upsets and disagreements, and being able to grow rapidly without creating a bottleneck. So this week, Jeff dives into the topic of delegation—how to do it well and all the ways it can go wrong.
:11 – The importance delegating job duties the right way
13:46 – When it’s time to hire & where delegating can go wrong
34:08 – How to delegate effectively
Team training video courses - https://ddssuccess.com
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
MGE Power Program - https://www.mgeonline.com/power-program
We’ve all been to a seminar or had a great meeting where we came up with fantastic new ideas for our business…only to be hit with reality on Monday. No matter how good the ideas are, they’re useless if you can’t get them implemented consistently in your practice. So this week, Jeff discusses the barriers to implementation and how we guide our clients to make real, positive changes that stick.
:11 – The two biggest barriers to implementing new things in your practice
18:00 – Using the “Daily Practice Analysis Form”
Daily Practice Analysis Form - https://mgeonline.com/daily-practice-analysis-form-2/
Team training video courses - https://ddssuccess.com
Learn more about MGE - https://www.mgeonline.com
Most dentists would love to have more positive online reviews, but many don’t know where to start, or how to create a plan for getting them consistently. As part of your Marketing efforts, having lots of online reviews do much more than just look good for your practice. They also affect how well your Marketing works. In this week’s episode, Jeff is joined by Dan Brown, MGE’s resident “Dental Marketing Guru,” to go over not only how to get tons of online reviews, but also how these reviews impact your marketing campaigns and SEO.
2:40 – How important are online reviews?
7:38 – Do you really want a 5 star rating? And how many reviews should you have?
10:52 – How online reviews affect your SEO.
16:09 – How to get more online reviews.
26:10 – The financial value of online reviews.
The MGE New Patient Workshop - https://www.newpatients.net/
DDS Success - https://ddssuccess.com/
Learn more about MGE - https://mgeonline.com/
Dan Brown’s email – danb@mgeonline.com
This isn’t the most fun topic we’ve covered, but it’s something that almost every business owner encounters needs to deal with at some point. So in this episode, Jeff provides a checklist to cover all your bases when letting an employee go and discusses how to handle these situations professionally while minimizing stress for both the employee and the rest of the team.
:23 – When is the right time to let an employee go?
12:48 – Checklist for letting an employee go.
Checklist for Staff Leaving the Practice - https://mgeonline.com/checklist-for-staff-leaving/
Learn more about MGE - https://www.mgeonline.com
Sample Employee Checklists - https://www.mgeonline.com/sample-employee-checklists/
With everything that has happened in the past 3 years and inflation growing at an unusual rate, what direction are you going to take your practice in the next 5, 10, or 15 years and beyond? In this week’s episode, Jeff dives into 4 points that we go over with our clients to ensure that their practices are successful and stay successful in the years to come.
3:02 – Adjusting your Fees
9:30 – How PPO’s affect your new patient acquisition cost
15:05 – The importance of building your hygiene department
20:45 – Bread and butter dentistry vs. specialized cases
24:30 – Stabilizing your staffing situation
Wasserman Guide – https://wasserman-medical.com/shop/product/ndas-medical-dental-coding-fee-guide-2023-11th-edition
PPO Exit Strategy Session – https://www.mgeonline.com/ppo-exit-strategy
Hygiene Formula - https://www.mgeonline.com/hygieneformula
Our Online Team Training Platform - https://ddssuccess.com
Learn more about MGE - https://www.mgeonline.com
This week we wrap up our series on the entire case acceptance process in your practice. In this episode, we’ll be focusing on the treatment presentation itself as well as making financial arrangements and getting them on the schedule.
:49 – Guidelines for an effective treatment presentation
16:69 – Making financial arrangements
23:40 – Getting the patient scheduled for the treatment
26:37 – Difference in this process for patients-of-record vs new patients
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Team training video courses - https://ddssuccess.com
There is a lot more that goes into case acceptance beyond just your treatment presentation. There is an organizational side to case acceptance and everyone on your team has a part to play. So in this series, Jeff breaks down the entire process from the initial contact through to starting treatment and all the moving parts involved.
1:11 – The organization and scheduling side of case acceptance
18:06 – The exam process
18:44 – When to do treatment presentations and how much time you need
New Patient Intake Form - https://www.mgeonline.com/np-intake-form
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Learn more about MGE - https://www.mgeonline.com
We’ve all seen articles insisting it’s a bad idea to work with family, but the reality is that in many small businesses (including dentistry) it’s very common. And it CAN be done successfully. In fact, many of our most successful clients are spouse or sibling teams and are very happy both at the office and at home. So, what’s the secret to making it work? That’s what Jeff discusses in this week’s episode!
Staff turnover is a fact of life and you can entirely avoid it, but if you don’t keep it to a minimum, it can become highly expensive and stressful. So this week, Jeff shares the four most important factors in reducing turnover and building a solid long-term team!
2:16 – Why holding on too hard to employees can actually make turnover worse
11:10 – Causes of a stressful (or toxic) work environment
18:26 – Getting started on the right foot
26:38 – Giving your employees a real future
Sample Employee Checklists - https://www.mgeonline.com/sample-employee-checklists/
Learn more about MGE - https://www.mgeonline.com
The receptionist is an incredibly important part of your dental office. Their skill at answering the phone will determine how many patients schedule and come into the office—and therefore have a big affect on practice production and growth. But how do you evaluate their performance and determine where you can make improvements? Special guest Jeff Santone joins us this week to give his 10-point criteria for grading the receptionist’s performance.
4:10 – The things the receptionist needs to say every time they answer the phone
8:38 – Are you missing phone calls?
12:07 – Shoppers
17:34 – 3 pieces of info the receptionist needs to collect on every phone call
24:21 – Answering patients’ questions and showing that you care
36:22 – Are they making difficult to become a new patient?
45:19 – Did they pass or fail the phone call?
10-Point Call Grading Sheet - https://www.mgeonline.com/call-grading-sheet/
New Patient Call Log - https://www.mgeonline.com/np-call-log
New Patient Intake Form - https://www.mgeonline.com/np-intake-form
Mystery Call - https://www.mgeonline.com/your-mystery-call
The MGE New Patient Workshop - https://www.newpatients.net
There are a ton of options out there for advertising your practice (direct mail, SEO, Google ads, social media, implant funnels, etc), but what do YOU need to do from a business owner perspective to make sure your marketing is highly effective and doesn’t waste money? That’s what Jeff covers in this week’s episode!
6:42 – Having the right expectations
9:23 – Setting your budget
10:47 – Tracking results
14:30 – Understanding the “production line” as it relates to new patients
18:59 – The two most important metrics you need to use
26:00 – Getting new patients on the schedule
29:05 – Making time to manage your marketing campaigns
New Patient Call Log - https://www.mgeonline.com/np-call-log
New Patient Intake Form - https://www.mgeonline.com/np-intake-form
Mystery Call - https://www.mgeonline.com/your-mystery-call
The MGE New Patient Workshop - https://www.newpatients.net
Whether you are buying your first practice or acquiring additional locations to expand your business, there are a number of ways it can go very wrong—and most practice brokers won’t warn you about these. So this week, Sabri Blumberg joins us to discuss how you can do your due diligence ahead of time so your future in the practice is filled with success, not regrets.
2:55 – Buying too much practice
8:15 – Buying a practice with no production in the charts
10:23 – Overpaying for the practice
15:03 – The “active patients” aren’t actually active
19:06 – Not verifying that accounts receivable is adjusted
21:26 – Not being specific enough in the contract
27:00 – Not accounting for Delta Premier
30:09 – The practice is valued based on types of production you won’t be doing
33:02 – Mishandling the staff transition
39:49 – Ignoring red flags
Practice Acquisition Checklist - https://www.mgeonline.com/practice-acquisition-checklist-3
We all know that we should be doing team training…but it can be tough to find the time, create good training materials, and get everyone on board with it. So this week, Jeff discusses the four biggest barriers to team training and how to make it happen efficiently and productively.
1:19 – Someone needs to be responsible for staff training
4:03 – Making time for team training
9:48 – Individualized training and team training
12:39 – What materials are you using to train your staff?
21:24 – The right attitude
DDS Success - https://ddssuccess.com
Learn more about MGE - https://www.mgeonline.com
Want to increase your collections without increasing your expenses? One of the most important metrics you can use for this is your Average Transaction Value (ATV). This metric plays a prominent role in most businesses, but in dentistry it often gets overlooked. So this week, Jeff discusses how to calculate your ATV and how to increase it while keeping the focus on doing what’s right for patients and having a standard of care.
1:12 – What is your ATV? And how should you calculate it?
7:03 – Four ways to increase your ATV (without over-diagnosing or pressuring your patients)
New Patient Intake Form - https://www.mgeonline.com/np-intake-form
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Free PPO Exit Strategy Session - https://www.mgeonline.com/ppo-exit-strategy
Full Mouth Restorative Course - https://www.ddsclinical.com
Over the last few months, we’ve received a lot of questions about hiring and staffing issues, so we figured it was time for another listener Q&A episode! This week, Jeff answers your questions about finding and hiring qualified employees.
1:00 – Finding qualified (and skilled) employees
9:45 – Finding hygienists & associates
17:49 – Taking rising salaries into consideration
26:34 – Conducting interviews
Sample Hiring Ads – https://www.mgeonline.com/sample-hiring-ads-2
PPO Exit Strategy – https://www.mgeonline.com/ppo-exit-strategy
Group Interviews – https://www.mgeonline.com/group-interviews-download
Has your practice hit a plateau? Struggling to increase production/collections over a certain number? There are only three reasons a practice stops growing and this week Sabri Blumberg joins us to discuss what those are along with how to kickstart growth again.
1:30 – The only three reasons a practice hits a “plateau.”
17:35 – Scheduling and organizing for production
Download the Hygiene Formula Spreadsheet - https://www.mgeonline.com/hygieneformula
The Scheduling Coordinator Training Course - https://ddssuccess.com/p/scheduling-coordinator-training
Scheduling downloads - https://www.mgeonline.com/scheduling-downloads
Free consultation - https://www.mgeonline.com/free-practice-analysis
Contact Sabri – SabriB@mgeonline.com
At some point in your career, would you like to spend less time chairside? In other words, would you like associates to do the day-to-day production while you manage from a CEO role? Maybe it’s so you can focus on expanding and adding more locations. Maybe it’s so you can be flexible with your time and travel more. Maybe it’s so you can semi-retire while still having a successful practice. Whatever your motivation may be, in this episode Jeff discusses how it can work and what it takes to get there.
:46 – The basic business structure
5:20 – Why hygiene is one of the main keys to doing this successfully
15:15 – Adding an associate doctor the right way
24:32 – That final step of transitioning away from chairside
27:30 – Maintaining oversight on as the owner/CEO
The MGE New Patient Workshop - https://www.newpatients.net
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
The Dental Treatment Coordinator Training Course - https://ddssuccess.com/p/treatment-coordinator-training-course
Free consultation - https://www.mgeonline.com/free-practice-analysis
At some point in your career, would you like to spend less time chairside? In other words, would you like associates to do the day-to-day production while you manage from a CEO role? Maybe it’s so you can focus on expanding and adding more locations. Maybe it’s so you can be flexible with your time and travel more. Maybe it’s so you can semi-retire while still having a successful practice. Whatever your motivation may be, in this episode Jeff discusses how it can work and what it takes to get there.
:46 – The basic business structure
5:20 – Why hygiene is one of the main keys to doing this successfully
15:15 – Adding an associate doctor the right way
24:32 – That final step of transitioning away from chairside
27:30 – Maintaining oversight on as the owner/CEO
The MGE New Patient Workshop - https://www.newpatients.net
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
The Dental Treatment Coordinator Training Course - https://ddssuccess.com/p/treatment-coordinator-training-course
Free consultation - https://www.mgeonline.com/free-practice-analysis
Many large DSOs and corporate offices are throwing around big money to acquire dental practices. You may have received an offer yourself recently. With that in mind, Jeff considers some important questions, like is it too good to be true? What factors do you need to consider before selling? If selling is your goal, what do you need to do now to get the best scenario in the future? Is this current corporate model sustainable and where is it ultimately headed? And lastly, what alternative opportunities do you have besides selling to corporate?
1:00 – How practice valuations/sales used to work and how it’s changed recently
10:12 – Things you absolutely need to consider before selling
25:12 – Is this corporate model sustainable? And where is it headed in the future?
31:25 – Opportunities for you to start your own “DDSO.”
“EBIDA” definition & formula - https://www.investopedia.com/terms/e/ebitda.asp
Learn more about MGE - https://www.mgeonline.com
Having trouble getting new employees to be productive and do things the way you want them to? Struggling with high turnover? In this episode, Jeff discusses an extremely simple and effective solution. Creating these checklists for your practice and training new hires on them can make all the difference in onboarding and retaining good staff.
Sample Employee Checklists - https://www.mgeonline.com/sample-employee-checklists/
DDS Success - https://ddssuccess.com
Finances tend to create the biggest headaches in a dental practice. If you don’t have clearly spelled out financial policy in your office, you’ll end up with upset patients, outstanding payments, and a messy accounts receivable. So this week, Jeff discusses how to create sensible financial policy that enables you to get paid on-time and without any confusion or headaches.
1:25 – Why having clearly spelled out policy for all your office operations is essential
11:49 – Creating internal financial policy for practice
15:42 – Payment options that work for the practice and the patients
28:59 – Rolling out new financial policies without creating problems
Recommended Financial Policies - https://www.mgeonline.com/financial-policies-2
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Learn more about MGE - https://www.mgeonline.com
The Scheduling for Production Seminar - https://www.mgeonline.com/the-scheduling-for-production-seminar/ DDS Success - https://ddssuccess.com
This week we wrap up our series on associate doctors. Sabri Blumberg returns to discuss how to structure the associate relationship, finding the right doctor, and get them integrated into the practice.
1:27 – What type of associate role do you want? And what works financially?
20:00 – Finding the right associate doctor
33:55 – Hiring and putting agreements in place
44:56 – Onboarding an associate doctor smoothly
Have a question for Sabri? – SabriB@mgeonline.com
Get a free practice assessment - https://www.mgeonline.com/free-practice-analysis
Learn more about MGE - https://www.mgeonline.com
Are you looking to bring on an associate? Do you already have an associate but it’s not working out quite as well as you’d hoped? This week, Jeff is joined by Sabri Blumberg for our series on successfully bringing on associate doctors. They’ll discuss where things can go wrong, when you’re truly ready to add an associate, having enough production to support them, structuring the working relationship, onboarding them successfully, and much more.
:52 – Where associate relationships can go wrong
7:16 – Determining if you’re ready to add an associate
19:46 – Getting enough production to support an associate.
Learn more about MGE - https://www.mgeonline.com
Want to get out of PPO plans? https://www.mgeonline.com/fees-and-plans-analysis
The Art of Scheduling Productively Course - https://ddssuccess.com/p/art-of-scheduling-productively
It’s not getting any easier to find and hire good team members. In fact, it may have gotten even harder for small businesses over the last few months! So in this week’s episode, Jeff outlines six changes you should make in your hiring process to succeed in this new reality.
1:11 – How the dental hiring landscape has been impacted recently
11:59 – Six changes you need to make in your hiring process
PPO Exit Strategy Session – https://www.mgeonline.com/ppo-exit-strategy
Sample Hiring Ads – https://www.mgeonline.com/sample-hiring-ads-2
DDS Success – https://ddssuccess.com
We’ve discussed the idea of getting out of insurance plans and creating a fee-for-service practice—but what are the actual steps you need to follow to do it? That’s what we cover today with special guest Sabri Blumberg.
:51 – What is your specific situation and level of insurance participation?
3:44 – Ensuring you have an adequate volume of patients
15:34 – Important steps to do BEFORE dropping a plan
30:16 – Starting to phase out of plans
38:58 – Informing your patients (and retaining a high percentage of them)
46:51 – Changes to make in your practice now that you’re fee-for-service
Free PPO Exit Strategy Session - https://www.mgeonline.com/ppo-exit-strategy
The MGE New Patient Workshop - https://www.newpatients.net
Contact Sabri – sabrib@mgeonline.com
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
This week we wrap up our series on “recession-proofing” your practice, so you can not only survive a recession, but actually thrive and continue to see great profitability and growth.
1:05 – Strengthening your hygiene department
10:01 – Getting out of reduced-fee insurance plans
21:40 – Organizational systems and staff training
30:28 – Adjusting your case acceptance process
34:35 – Managing your overhead
Checklist for “Recession-Proofing” Your Practice - https://www.mgeonline.com/recession-proof/
Insurance Plan Analysis - https://www.mgeonline.com/fees-and-plans-analysis/
MGE Power Program - https://www.mgeonline.com/power-program
We may be heading into a recession (or are already in one, depending on who you ask). So, what can you do to prepare so that your practice isn’t negatively impacted? Special guest Sabri Blumberg comes on to share her “recession proofing checklist” to ensure your practice stays productive and profitable no matter what happens in the wider economy.
3:07 – Creating a practice that can pivot quickly
12:22 – Growing your patient base sustainably
17:07 – Don’t be dependent on this type of production to meet your overhead
Checklist for “Recession Proofing Your Practice” - https://www.mgeonline.com/recession-proof/
The MGE New Patient Workshop - https://www.newpatients.net/
Forbes article - https://www.forbes.com/advisor/investing/are-we-in-a-recession/
This week we wrap up our series on “profitability killers” and the top changes you can make in your practice to have the greatest impact on reducing expenses and improving profitability. This episode focuses on staffing, payroll, labs/supplies, and a few other key tips for management overhead.
1:05 – Are your fees too low?
6:47 – Profitability Killer #4
16:14 – Profitability Killer #5
22:56 – Profitability Killer #6
Downloads for this episode - https://www.mgeonline.com/overhead-materials/
Coaching Session- https://www.mgeonline.com/overhead-and-profitability-coaching-session/
Learn more about MGE - https://www.mgeonline.com
Learn more about DDS Success - https://ddssuccess.com/
The ability to control the overhead and profit margin in your dental practice has always been important. During times of economic uncertainty, you could say it becomes urgent! The question is where to start! In this week’s (and next week’s) episode, Jeff focuses on the top changes you can make in your practice that can have the greatest impact on reducing expenses and improving profitability.
Topics:
2:23 – The biggest problem: Profitability Killer #1!
11:18 – How addressing this issue affects your overhead percentage.
12:42 – Profitability Killer #2 – and how to prevent it.
17:52 – Profitability Killer #3, how it happens, and what to do about it.
34:00 – How this affects your overall expenses and practice growth.
35:13 – The Overhead and Profitability Coaching Session
Links:
Downloads for this episode - https://www.mgeonline.com/overhead-materials/
ABCs- https://www.mgeonline.com/mge-communication-and-sales-seminars/
Coaching Session- https://www.mgeonline.com/overhead-and-profitability-coaching-session/
Learn more about MGE - https://www.mgeonline.com
We have received a ton of great questions from listeners recently, and many are about universal topics that would be helpful for anyone. So in our first “listener Q&A” episode, Jeff answers questions about case acceptance.
1:44 – What to do when the patient says “I want to think about it”?
11:42 – What if the patient only wants to do what the insurance covers?
18:53 – When and how should I bring up the fee?
28:38 – Should I present some now and some later?
36:40 – When should I bring in the Treatment Coordinator?
39:49 – What if the patient needs to talk to their spouse before making a decision?
The MGE New Patient Workshop - https://www.newpatients.net/
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
MGE Power Program - https://www.mgeonline.com/power-program
We have received a ton of great questions from listeners recently, and many are about universal topics that would be helpful for anyone. So in our first “listener Q&A” episode, Jeff answers questions about case acceptance.
1:44 – What to do when the patient says “I want to think about it”?
11:42 – What if the patient only wants to do what the insurance covers?
18:53 – When and how should I bring up the fee?
28:38 – Should I present some now and some later?
36:40 – When should I bring in the Treatment Coordinator?
39:49 – What if the patient needs to talk to their spouse before making a decision?
The MGE New Patient Workshop - https://www.newpatients.net/
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
MGE Power Program - https://www.mgeonline.com/power-program
This week we wrap up our series on scheduling with the “how-tos” and important steps for implementing an efficient scheduling system.
2:15 – Double booking done right
15:17 – Maintaining flexibility for emergencies, exams, unexpected occurrences, etc.
22:55 – Building time in for case presentations and consults
30:33 – Implementation steps
Downloads for this episode - https://www.mgeonline.com/scheduling-downloads
Team training video courses - https://ddssuccess.com
The Scheduling for Production Seminar - https://www.mgeonline.com/the-scheduling-for-production-seminar
Learn more about MGE - https://www.mgeonline.com
Scheduling is important in any business, but in dentistry it is absolutely crucial. The office schedule is the heartbeat of the practice. It is no fun running hectically from room to room all day and working through lunch just to find out you only produced half of your daily production goal. So, in this episode, Jeff begins a series on how to structure and manage your schedule efficiently so you are consistently productive without being stressed or overworked.
:11 – Using a scheduling system that works for your practice
7:41 – Setting production goals
12:29 – Structuring and fine-tuning your schedule
Scheduling for Production Seminar - https://www.mgeonline.com/the-scheduling-for-production-seminar/
Team training video courses - https://ddssuccess.com
Learn more about MGE - https://www.mgeonline.com
Reception is one of the most important positions in a dental practice. They are the first voice patients hear and the first face they see. And the skill of your receptionist has a major impact on the productivity and patient flow of your practice. So in this episode, Jeff describes the perfect receptionist and how you can hire and train them for your office.
:11 - Why the receptionist position is even more important than you realize
7:44 - Organizing the front desk intelligently
13:35 - Finding the right person and training them effectively
22:36 - Using a New Patient Intake Form
The MGE New Patient Workshop - https://www.newpatients.net
Team training video courses - https://ddssuccess.com
New Patient Intake Form - https://www.mgeonline.com/np-intake-form
Phone Scripts - https://www.mgeonline.com/the-mge-new-patient-phone-scripts-ebook
Dr. Arvind Philomin is an MGE Power Program graduate and owns and operates one of the most productive dental practices in the U.S. Dr. Philomin started out almost completely reliant on low-reimbursement insurance plans, and since then has transitioned his practice to being completely fee-for-service—while seeing 3,000% revenue growth! We brought him on to share his experience and advice for dentists that want to get out of the managed care game.
Care to Share Program – https://www.mgeonline.com/care-enough-to-share-program/
The MGE New Patient Workshop - https://www.newpatients.net
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
This week we wrap up our hygiene department series with specific steps you should take to build up the hygiene department and get productive!
:11 – Laying the foundations for a sustainable hygiene dept
8:18 – 9 steps for building a productive and efficient hygiene dept
Hygiene Formula spreadsheet - https://www.mgeonline.com/hygieneformula
Reactivation Guidelines - https://www.mgeonline.com/mge-reactivation-program
MGE Power Program - https://www.mgeonline.com/power-program
The hygiene department is one of the biggest weaknesses for most dental practices. Even if you think you’re hygiene department is doing pretty well, you may be losing patients and underperforming more than you think. So in this week’s episode, Jeff lays out how to determine your actual performance and where you should be if you were truly maximizing hygiene production.
:11 – Evaluating your true hygiene performance
12:18 – What should your expected revenue be?
21:21 – How HMOs and PPOs affect this
Hygiene Formula spreadsheet - https://www.mgeonline.com/hygieneformula
Compare fees - https://feelookup.com
The MGE New Patient Workshop - https://www.newpatients.net
How much do you need to know about the various functions and jobs within your dental practice? If you’re the doctor, does it really matter if you know exactly how to schedule patients, how to answer the phones, how to make financial arrangements with patients, how to estimate insurance, etc? In this episode, Jeff discusses why it is crucially important for you to understand all of your business processes, whether you’ve hired others to do them for you or not.
Learn more about MGE - https://www.mgeonline.com
Free consultation - https://www.mgeonline.com/free-practice-analysis
One of the most difficult parts of owning a dental practice is finding the time to manage it. And if you don’t put focus on management consistently, things just pile up or don’t get done. So, in this episode, Jeff discusses ways to organize your time and practice intelligently so you don’t have to try to squeeze things in between patients or stay late every night to catch up.
MGE Power Program - https://www.mgeonline.com/power-program
Learn more about MGE - https://www.mgeonline.com
Everyone’s least favorite part of the case acceptance process is when you have to bring up the fee and ask for the money—but it’s important you do it right because it will ultimately determine whether the patient gets the treatment they need. So this week, Jeff brings on special guest Sabri Blumberg to give some great tips on how to approach the financial discussion.
4:36 – When to begin the financial discussion
17:10 – When to do the “hand off” to the Financial or Treatment Coordinator
24:13 – Using third party financing intelligently
37:11 – Prepayment
41:21 – If the patient changes their mind after talking to the doctor
Treatment Coordinator Course - https://ddssuccess.com/p/treatment-coordinator-training-course
Learn more about MGE - https://www.mgeonline.com
Your dental practice’s website is the key to all your marketing efforts, so it’s crucial that your website immediately grabs visitors’ attention and gets them to pick up the phone to schedule an appointment. But how do you do that? What makes a dental website effective or ineffective at converting visitors into new patients? This week, Jeff brings on dental marketing expert Dan Brown to answer that question.
1:47 – What should go on your homepage?
19:00 – Why a “smile gallery” is a must
24:26 – How to make a good “about us” page
28:56 – Making your services appealing
33:11 – Putting it all together to get new patients
The MGE New Patient Workshop - https://www.newpatients.net
Sample release form - https://www.mgeonline.com/sample-hipaa-marketing-release-download
Hiring is still a major problem for many dentists right now, which we’ve discussed in prior episodes. This week, we’re focusing on solutions. Jeff is joined by special guest Ashley Fuegel to discuss tips for finding, interviewing, and hiring candidates in today’s environment. As the VP of Administration, Ashley has hired hundreds of employees personally and also consulted countless clients, so she has seen it all when it comes to hiring.
:40 – Finding qualified candidates
7:43 – What to look for in the interview process
19:34 – How things have changed since 2019
Learn more about MGE - https://www.mgeonline.com
Team training video courses - https://ddssuccess.com
The MGE Power Program - https://www.mgeonline.com/power-program
Whether you’re looking to sell your practice in the short or long-term future, there are some important factors to keep in mind to ensure it goes smoothly. So in this episode, Jeff discusses what options you have and some key “do’s and don’ts” for selling a dental practice.
1:10 – Should you sell? Or is there another option?
11:37 – Selling to a DSOs vs a private buyer
22:37 – Planning for a sale in the long-term future
Video on Associate Pay Plans - https://www.youtube.com/watch?v=2rcmdiY3dN8
Learn more about MGE - https://www.mgeonline.com
Have poor organization in your front office doesn’t just create stress—it also costs you a lot of money in lost potential revenue. An inefficient schedule and patients walking out without an appointment is a huge waste, and it’s extremely common in most dental practices. So in this episode, Sabri Blumberg joins Jeff to discuss front office structure and how to become more efficient.
1:58 – The three most common dental offices get it wrong
8:57 – Creating structure and division of duties
23:46 – Using statistics and tracking performance
Team training video courses - https://ddssuccess.com
Learn more about MGE - https://www.mgeonline.com
We discussed troubling labor market trends and staffing issues back in episode 2, and figured things would start to normalize over time. Well, it’s nine months later now and it has actually gotten worse! So in this episode, Jeff will try to make sense of it all and discuss solutions to help your practice thrive no matter what’s happening in the labor market.
1:24 – What are the current trends and how have things changed?
7:24 – What can you do to get a leg up?
17:15 – Onboarding and retaining new employees
25:29 – Maintaining a good company culture
Free consultation - https://www.mgeonline.com/free-practice-analysis
Team training video courses - https://ddssuccess.com
Unemployment Rates - https://fred.stlouisfed.org/series/UNRATE
Job Openings - https://fred.stlouisfed.org/series/JTSJOL
# of Unemployed per Job Opening - https://www.bls.gov/charts/job-openings-and-labor-turnover/unemp-per-job-opening.htm
NFIB Jobs Report - https://www.nfib.com/foundations/research-center/monthly-reports/jobs-report/
ADA Health Policy Institute Data - https://www.ada.org/-/media/project/ada-organization/ada/ada-org/files/resources/research/hpi/may2022_hpi_economic_outlook_dentistry_slides.pdf?rev=2fdb49dfd3be4151955fc6d7a78ba7bd&hash=CF484A71D98F7D859B7BAB03DEA5AF59
The way the dental industry is trending over the next few years is creating incredible opportunities for smart private practice dentists. Many of our clients have taken advantage of this to see tremendous growth—often adding five, six, or even ten additional locations with great profitability. In this episode, Jeff will cover these industry trends and how you can take advantage.
1:03 – Eye-opening statistics about practice ownership and supply of dentists
9:51 – Easy opportunities for private dentists to expand
17:25 – Navigating partnerships for additional practices
ADA Survey – https://bit.ly/3ySPtie
Inflation calculator –https://www.bls.gov/data/inflation_calculator.htm
Learn more about MGE - https://www.mgeonline.com
The MGE New Patient Workshop - https://newpatients.net
Call us at (800) 640-1140 for a free consultation
With inflation and rising costs recently, being sharp with your finances is more crucial than ever. So in this week’s episode, Jeff discusses common financial mistakes dentists make that can be very costly in the long run—as well as some tips on how to tighten up your practice’s overhead.
4:07 – A Profit & Loss Statement is NOT a good representation of your overhead or budget
9:12 – Things you should never outsource
11:21 – Underutilizing the things you’re already paying for
16:02 – Failing to consider long-term impact before making financial decisions
The Keys to Practice Profitability Seminar - https://www.mgeonline.com/overhead-livestream/
Overhead Sheet - https://www.mgeonline.com/overhead-materials
Keeping your team in tight coordination is essential for running an efficient schedule and achieving your production goals. A morning huddle (or “production meeting” as we call it) is the most efficient way to get everyone coordinated at the start of the day, and can be a major boost to production. If this meeting isn’t managed well, though, it can be pointless drawn out affair. So in this episode, Jeff covers the blueprint for an effective morning production meeting.
Morning Production Meeting document - https://www.mgeonline.com/morning-production-meeting-download
Learn more about MGE – https://www.mgeonline.com
We’ve all seen or experienced inter-office drama before. It’s tempting to just ignore it and hope it’ll “work itself out,” but letting it fester can destroy team morale and productivity. So in this episode, Jeff shares his tips for addressing office drama smoothly and quickly so the team can get back to working together productively and caring for patients.
2:26 – 4 steps to resolve and prevent drama between staff
11:47 – What do you do if a patient is creating drama?
Learn more about MGE – https://www.mgeonline.com
Dentistry is ultimately a service business, and having great customer service will do more to make your practice stand out than having the most impressive hi-tech equipment or expensive marketing gimmick. So, in this episode, Jeff discusses five ways for your team to improve the quality of service and make your practice a place where patients want to stay and refer their friends and family to.
:12 – Why customer service has become even more important over the last few years
6:47 – Understanding the patients’ needs and wants
10:37 – Having procedures in place
13:26 – Building a service-oriented team
16:24 – Managing with the right focus
Learn more about MGE –https://www.mgeonline.com
Forbes Article –
ttps://www.forbes.com/sites/blakemorgan/2022/03/15/15-stats-about-post-covid-customer-service/?sh=a7f9e8d14fde
Outside of dentistry, there are very few business where scheduling plays such an enormous role in the business’s profitability, efficiency, growth, and general stress levels. How you run your schedule can truly mean the difference between success and failure. So in this episode, Jeff brings on special guest Chris Menkhaus to cover some key points of the scheduling methodology we teach here at MGE.
:44 – What type of office do you want to be and how does that affect your scheduling protocol?
9:44 – Having enough time to present treatment
14:37 – Getting new patients in quickly
20:17 – Creating policy on how you schedule production
24:10 – Why you actually WANT some open time in your schedule
36:27 – What to do if you’re running behind
The Art of Scheduling Productively Seminar - https://www.mgeonline.com/scheduling-livestream
Learn more about MGE - https://www.mgeonline.com
A bonus plan is a great way to motivate your team and reward them for their hard work, but if you structure it the wrong way, it can create problems. So in this episode, Jeff discusses some “do’s and don’ts” and example bonus plan systems to make sure both the owner and the staff win with your bonus plan.
:47 – The “do’s and don’ts” of creating bonus plans
9:02 – Example of a workable bonus plan
14:23 – Ensuring the practice owner and the staff both win
20:08 – Adding special one-off bonus game like group trips or extra year-end bonuses
Overhead Sheet - https://www.mgeonline.com/overhead-materials
Sample Bonus Plan Ideas - https://www.mgeonline.com/bonus-plan-ideas
Do you have any team members that you know just aren’t cutting it? Anyone you’re thinking you may need to replace at some point? Well, inaction isn’t helping anything, so in this episode, Jeff discusses what you should do about it, including steps to take to resolve the issue and when it’s time to go ahead and replace them.
1:12 – Current labor market trends that are aggravating these issues
7:48 – Can the issue be resolved?
12:10 – The steps to take when an employee isn’t performing
21:34 – When it’s time to let them go
Learn more about MGE - https://www.mgeonline.com
You may wish that your team members would care more about the practice, have more initiative, and take on more responsibility—but what can you actually do to improve these things? In this episode, Jeff Blumberg gives nine things you can do to improve employee initiative and responsibility in your dental practice.
1:38 – Communicating with your team members
3:19 – Proper division of labor is essential
6:07 – Using statistics to rate employee performance
10:28 – Should you share “the numbers” with your team?
11:40 – What is your mission statement and is your team really on board with it?
14:43 – Continued learning and training for your team
19:09 – Have you clearly communicated your expectations?
23:20 – It starts in the interview process
26:11 – Things that can create a toxic environment in your office
Download list of statistics to track - https://www.mgeonline.com/dental-office-statistics
Team training video courses - https://ddssuccess.com
Learn more about MGE - https://www.mgeonline.com
How you design your schedule is one of the biggest factors in determining your success or failure with case acceptance. By simply making a few adjustments to the way you schedule, you could see your case acceptance rate skyrocket—and that’s exactly what Jeff covers in this week’s episode!
The MGE Communication & Sales Seminars - https://www.mgeonline.com/mge-communication-and-sales-seminars
Reviewing your fee schedule each year has always been a good idea, but this year it’s mandatory. With the rising costs of doing business and soaring inflation, you need to raise your fees in order to stay profitable. So, in this episode, Jeff covers the various factors to consider and how to go about raising your fees.
1:59 – When you would typically raise your fees, and why things have changed now
4:08 – How should you go about raising your fees
11:25 – How do you account for PPOs, where you can’t raise your fees?
Free Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans
Wasserman Guide – https://wasserman-medical.com/product-category/dental
Learn more about MGE – https://www.mgeonline.com
With the rising costs of doing business, it’s going to be more important than ever to keep a sharp eye on profitability in the coming years. So in this week’s episode, Sabri Blumberg joins Jeff to discuss recent trends in the economic landscape of dentistry and ways to improve profitability going forward.
2:00 – Shifting the focus from total collections to the profit margin
12:35 – Assessing your practice’s overhead
22:58 – Taking a fresh look at your fee schedule and insurance participation
29:25 – Getting the most out of the things you’re already paying for
34:22 – Being smarter about how you spend money
Download the Overhead Worksheet - https://www.mgeonline.com/overhead-materials
Learn more about MGE - https://www.mgeonline.com
Adding a second (or third or fourth or fifth) practice can be a fantastic opportunity to expand…or it can be a complete nightmare. So, don’t end up doubling your stress and overhead with no profit to show for it. Follow these tips from Jeff on how to do it the right way.
1:57 – Are you really ready to add another practice?
6:10 – Time and distance matters with your new location
12:27 – Associate or partner?
15:07 – Scratch practice or existing office?
20:33 – Why now is a great time to expand into multiple practices
Learn more about MGE - https://www.mgeonline.com
Dentistry is a competitive business and marketing is a must, but where do you start? What types of marketing are actually getting results nowadays? In this episode, MGE’s Marketing Director Adam Mortimer joins Jeff to discuss the top five ways to market your dental practice.
1:31 – Why you don’t want to rely on just one source of new patients
5:56 – How a good word-of-mouth referral campaign drastically reduces your cost-per-new-patient
8:07 – Why online reviews and testimonials are even more important than you thought they are
15:15 – All about Google and your business
27:36 – How to use social media strategically to get results
34:28 – Does direct mail still work?
Download the Call Log - https://www.mgeonline.com/np-call-log
The New Patient Workshop - https://www.newpatients.net
Learn more about MGE - https://www.mgeonline.com
So a patient of yours hasn’t been in for a few years and isn’t answering your front desk’s calls—what should you do? Should you “deactivate” or “purge” their chart? And for that matter, what should you do about the thousands of inactive charts you may have sitting in your practice? Most dentists approach this wrong and it costs them a ton of potential production. So in this episode, Jeff discusses the right way to do it!
1:17 – How do you define an “active” patient?
6:55 – The four reasons why you would deactivate a chart
15:04 – How to reactivate all your “inactive” patients that should come back in
Download the MGE Reactivation Program - https://www.mgeonline.com/mge-reactivation-program
Train your team to reactivate patients - https://ddssuccess.com
The New Patient Workshop - https://www.newpatients.net
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
When you get busy with patients, it’s hard to make time for keeping up with the “business side” of dentistry. So in this episode, Jeff covers how to quickly and effectively handle the important management matters each week and ensure your practice stays on track toward achieving your goals.
1:06 – Why it’s important to hold a weekly meeting with your OM
5:44 – The practice statistics you should review each week
12:13 – Other important points to cover when you meet
Learn more about MGE - https://www.mgeonline.com
What do you do if your new patient numbers fall off or if you’re paying for marketing that isn’t getting results? That’s what Jeff discusses in this week’s episode. Why you’re marketing isn’t working and how to fix it!
2:22 – Dealing with cancellations
6:56 – Scheduling new patients
15:30 – Determining what’s wrong with your marketing
24:45 – Keeping your marketing fresh
The MGE New Patient Workshop - https://www.newpatients.net
Download the call log - https://www.mgeonline.com/np-call-log
Learn more about MGE - https://www.mgeonline.com
In the dental industry at large, the term “Office Manager” can have a lot of meanings, ranging from a vague “front office person” to a true executive or Chief Operating Officer. So in this episode, Jeff Blumberg discusses the proper role of an Office Manager in a well-organized office and why every practice, no matter how large or small, needs a competent OM.
:55 – Why you absolutely need an Office Manager
4:23 – 10 qualities you should look for in an Office Manager candidate
7:07 – Where do you find an Office Manager?
10:54 – The Doctor - Office Manager dynamic: What are the Doctor’s responsibilities and what are the OM’s responsibilities?
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
Learn more about MGE – https://www.mgeonline.com
Should your staff be aware of your practice’s numbers in terms of collections, production, etc? Or should you keep them in the dark? In this episode, Jeff Blumberg discusses which numbers you should share with your team and which you shouldn’t, as well as how to keep your team motivated and focused on what really matters: patient care.
:36 – What are the benefits of sharing the “numbers” with your whole team?
8:14 – Keeping the focus on patient care and not being money-motivated
15:20 – What numbers shouldn’t you share with your staff?
Bonus Plan Ideas – https://www.mgeonline.com/bonus-plan-ideas/
Learn more about MGE – https://www.mgeonline.com
It’s been difficult to find good staff lately, and the hygienist position is probably the toughest to fill. This has left a lot of dentists “hygienist-less” recently. Why is this? And what can you do about it? That’s what Jeff discusses in this week’s episode.
:49 – Why the owner doctor doing their own hygiene is a bad solution
2:46 – The stats: why it’s so difficult to find a hygienist currently
8:25 – How should you go about finding a hygienist right now?
17:39 – When could it make more sense to hire an associate doctor than a hygienist?
Bureau of Labor Statistics Survey - https://www.bls.gov/oes/current/oes291292.htm
Learn more about MGE - https://www.mgeonline.com
Special guest Jeff Santone is back to wrap up the six key metrics for assessing the health of your dental practice. In this episode, they focus on your measuring performance at acquiring and retaining patients.
0:44 – What is “call conversion rate” and how do you measure it?
16:52 – How many patients are you losing? Measuring your attrition rate
Download the New Patient Call Log - https://www.mgeonline.com/np-call-log
Learn more about MGE - https://www.mgeonline.com
Special guest Jeff Santone comes on this week to discuss six important metrics for assessing the health of your dental practice and discovering areas where you can improve. In part one, we focus on case acceptance and how much potential production you may be leaving on the table.
0:11 – The 6 metrics you should focus on
2:55 – The best way to measure your case acceptance
6:10 – Value of treatment presented vs treatment produced
9:21 – Where the usual method of measuring case acceptance can be misleading
16:04 – How much potential production are you leaving on the table?
23:07 – What is the doctor’s responsibility and what it the staff’s responsibility when it comes to case acceptance?
Contact Jeff Santone at (800) 640-1140 or JeffS@mgeonline.com
Learn more about MGE - https://www.mgeonline.com
Curious how you measure up in terms of daily production? Want to know if you have room for improvement? This week we bring on special guest Chris Menkhaus, Senior Consultant at MGE, to discuss how much a general dentist should produce daily and ways to maximize your personal production.
1:27 – How much should a GP produce with bread-and-butter dentistry?
3:30 – What if you’re doing high-dollar specialty procedures like full-mouth restorations?
5:00 – Reasons why you may be underproducing if you’re falling short of those numbers
8:56 – How many chairs should you be working out of?
12:44 – Utilizing your assistants properly
13:49 – How about associate doctors?
Learn more about MGE - https://www.mgeonline.com
Do you feel like your payroll is too high? Well, let’s get into the numbers and actually calculate it. It is typically the largest expense category in your overhead—especially in this era of high inflation and rising personnel costs—so keeping it under control is vital for profitability. In addition to the numbers, Jeff will also cover the reasons WHY your payroll has gotten too high and how to fix it.
0:45 – What SHOULD your payroll be, as a percentage of your total revenues?
6:25 – What to do if your payroll is too high
8:59 – 5 things that cause your payroll to be too high and what to do about them
Overhead Guidelines - https://www.mgeonline.com/overhead-materials/
Learn more about MGE - https://www.mgeonline.com/
Search engine optimization may not be the most exciting topic to discuss, but it’s crucially important for any dental practice looking to add more new patients. So we bring on special guest and expert marketer, Dan Brown, to discuss things you can do yourself to improve SEO immediately, as well as what to look out for when hiring an external SEO company.
1:18 – The problem with paid ads nowadays and why SEO is more important than ever
5:13 – Using online reviews to your advantage
11:45 – Managing all the places your practice is listed around the web
15:41 – Your most important listing: Google My Business
18:14 – Should you pay for Yelp?
20:23 – Should you hire an SEO company? How do pick one? How do you evaluate their performance? How long do you wait for results?
29:15 – Why SEO has gotten more complex over time, so what worked 5 years ago may not work anymore
The MGE New Patient Workshop - https://www.newpatients.net/
Email Dan at DanB@mgeonline.com
Learn more about MGE - https://www.mgeonline.com/
We all tend to focus on new patients, new patients, new patients, but how many existing patients are you losing out the back door? It’s probably more than you realize. So in this episode, we get into patient retention, recall, and how to calculate the potential of your hygiene department.
0:13 – The cost of new patient acquisition vs patient retention
7:27 – The Hygiene Formula: Assessing the health of your hygiene department
12:55 – How you can use this to add 6 figures to your practice revenues
Download the Hygiene Formula Spreadsheet - https://www.mgeonline.com/hygieneformula/
The MGE New Patient Workshop - https://www.newpatients.net/
Bringing on an associate can be a great thing for practice growth. But it can also become a disaster if you haven’t structured it properly. So, in this episode, Jeff Blumberg dives into the most common associate models and some guidelines for structuring the compensation plans for each.
1:51 – Three common models for utilizing an associate
3:31 – The Traditional Associate Model
5:20 – The Production Doctor Model
15:41 – The Autonomous Operation Model
24:17 – Structuring the compensation package so it works for both the associate doctor and the owner
Associate compensation article - https://www.mgeonline.com/2021/associate-compensation-which-plan-is-right-for-your-practice/
Learn more about MGE - https://www.mgeonline.com
Marketing trends are always changing, so we’re going to help you stay up-to-date. Hear from special guest and dental marketing expert, Dan Brown, on the latest trends and what you should be focusing on in the new year to bring practice growth.
2:37 – Focusing on what works
3:45 – Prices are going WAY up for Google and Facebook ads
6:43 – Ways to get the most out of your online ads
13:23 – Internal marketing
16:50 – Improving your online presence and using video marketing
25:52 – Where to start
The MGE New Patient Workshop – www.newpatients.net
Inflation is the highest it’s been in a long time, and this is starting to have very real effects on the cost of doing business for dental practices. So in this episode, we look at the numbers and discuss what you can do to ensure you stay profitable and secure the future of your practice financially.
1:01 – The current inflation numbers
3:20 – How this impacts your practice’s overhead
8:58 – Ways to raise your revenue without raising your costs
10:57 – What about insurance fee schedules?
BLS Inflation Statistics - https://www.bls.gov/news.release/pdf/cpi.pdf
NFIB Study - https://www.nfib.com/surveys/small-business-economic-trends/
Overhead Guidelines - https://www.mgeonline.com/overhead-materials/
Wasserman Fee Guide - https://wasserman-medical.com/product-category/dental/
Learn more about MGE - https://www.mgeonline.com/
It sure sounds nice to have a completely fee-for-service practice: you could receive your full fee for every procedure, make more profit, have a less hectic schedule… But is it really possible to drop insurance plans? Won’t you lose your patients and your production? Well, you may be surprised by how the numbers shake out.
1:38 – Why more and more dentists are starting to ask, “Do I really need this plan?” recently.
3:58 – The true cost of participating in PPOs and HMOs
6:44 – How many patients will you lose if you drop an insurance plan?
8:21 – Crunching the numbers: How increased profitability can compensate for loss of patients
13:01 – How did dentists get into this mess with insurance plans in the first place?
Download the free Plan Analyzer Tool – www.raisemyfees.com
The MGE New Patient Workshop – www.newpatients.net
Learn more about MGE – www.mgeonline.com
Don’t just wait by the phone or blindly hand out referral cards and hope you’ll get some patients coming in. There are three proactive things you can do to be in control of the number of word-of-mouth referrals you see.
1:59 – Patient acquisition costs: how much are you spending per new patient?
5:11 – Gaining control over the number of word-of-mouth referrals you receive
9:55 – The stats: How many referrals should you be seeing?
16:33 – Who should ask patients for referrals?
20:19 – How to get patients’ family members scheduled
27:37 – Getting at “two-for-one” with new patients
31:05 – Should you use referral (or “Care to Share”) cards?
Receptionist & Scheduling Coordinator Training Courses - https://ddssuccess.com/
The MGE New Patient Workshop - https://www.newpatients.net/
Learn more about MGE - https://www.mgeonline.com/
A “Treatment Coordinator” is a common position in dental practices nowadays, but what is the job description? What should they be doing every day? And how can they help the practice increase collections and improve patient care?
Topics:
How/when did Treatment Coordinators become a “thing” – 1:10
The job description – 4:52
The word “sales” in dentistry – 7:04
The “hand off” from the doctor to Treatment Coordinator – 10:10
Should the Treatment Coordinator be in the room when the doctor is presenting treatment? - 16:20
The day-to-day job duties – 19:30
Getting incomplete treatment accepted and done – 21:38
Measuring your Treatment Coordinator’s performance – 31:29
Training and becoming great at the job – 33:18
Links:
The Dental Treatment Coordinator Training Course - https://ddssuccess.com/p/treatment-coordinator-training-course
The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
With the dust (hopefully) settling soon from the pandemic, we take a look at the future of private practice from an economic perspective. There are some key trends that every dentist should be aware of. We’ll look at the supply of dentists and population (1:43), economic effects from the pandemic (7:39), and some interesting opportunities for savvy private practice dentists (14:20).
Free consultation: www.mgeonline.com
Studies mentioned in this episode:
ADA Health Policy Institute
Inside American dentistry’s identity crisis
COVID-19 Economic Impact - State Dashboard
Why are dental office receptionists so undervalued and under-trained? And why don’t most dentists realize this oversight is costing them majorly in terms of potential patients and income? In this episode, we discuss the role of the receptionist, bringing on special guest Jeff Santone to share some staggering statistics and horror stories from placing mystery calls to dental offices (2:36), and then Sabri Blumberg joins us to provide simple guidelines for training your receptionist to be more effective at handling the phones and getting new patients in for appointments (22:01).
Request your Free Mystery call here.
Online video training for your team here.
We don’t need to tell you that the job market is strange right now. In fact, it’s unprecedented. And unless you’re very lucky, you’ve probably experienced it in your dental office whether it’s in terms of staff leaving, never coming back after the pandemic lockdowns, inflation and rising wages, or having difficulty hiring. So in this episode, we wrap our minds around these odd market dynamics with some eye opening statistics and what this means for your dental practice (0:59), look at what you can do right now to find and keep great staff while maintaining high production and profitability, including administrative staff (8:48), dental assistants (14:19), and hygienists (16:23).
Is treatment acceptance in your office as good as you think it is? No matter how great you are, there’s always room for improvement—for more ideal treatment plans, more completions, more patients with fully restored form, function and aesthetic, and less dependency on insurance coverage. So in this episode, we’ll give you some immediately usable tools for case acceptance, including both the case presentation and the organizational side of case acceptance. Specifically, we’ll cover the biggest determining factor in whether or not a patient accepts a treatment plan (3:03), when to schedule consultations and how much time to dedicate to them (6:29), how you’re making your patients feel dumb and it’s killing your case acceptance (9:55), and why insurance and finances should never influence your treatment planning process (18:19).