Private Club Radio: Recent Episodes
Golf Radio Network
The private club industry's premier podcast! This program covers industry news, predictions, product spotlights, trends and other current developments in the world of private clubs. If you're involved in a golf club, yacht club, athletic club or business club, this is the show for you.
Each week, Private Club Radio features one expert guest who has the opportunity to share their story and answer questions related to their field of expertise. Guests range from association presidents to general managers, and from industry experts to product manufacturers.
Private Club Radio is hosted by Gabriel Aluisy, founder of Shake Creative and CourseDriver. Check out privateclubradio.com for more details.
This show is part of the Golf Radio Network. Learn more at http://golfradionetwork.com
Knowing a member’s drink order is easy. Knowing what they care about, what excites them, and what is happening in their life is what creates a private club experience people never want to leave.
In this solo episode Denny Corby shares a simple member engagement challenge for private club leaders and country club teams: get curious. Learn one new, real thing about the members you serve, then use what you discover to create better conversations, more personal hospitality, and a stronger sense of belonging.
We dive into what genuine curiosity looks like throughout the club, from the dining room and bag room to the first tee. He shares practical ways to help staff learn more about members without making conversations feel awkward, scripted, or like an interrogation.
You will also hear how curiosity can help clubs connect members through shared hobbies, hometowns, professions, charitable interests, and life experiences. These thoughtful introductions can turn a club from a place with great amenities into a genuine community.
The episode also covers how private clubs can capture useful member details in a CRM, create meaningful callbacks, and turn small moments of attention into memorable member experiences.
For club managers, department heads, and hospitality professionals looking to improve member engagement, club culture, staff training, and retention, this episode offers a challenge your entire team can begin using today.
Because the strongest clubs are not always the fanciest. They are the ones where people feel seen, remembered, and connected.
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One nasty DM can feel like a private moment. Until it follows you back into real life.
A viral TikTok sparked this conversation after a creator identified the person behind an abusive message, connected him to his employer and private country club, and contacted both. Suddenly, one person’s online behavior became part of a much larger conversation about reputation, responsibility, and club culture.
Denny sits down with Paul Dank of Kennis MemberVetting to explore what someone’s digital footprint can reveal during the membership process. It is not only what applicants post themselves. Tags, archived pages, comments, reposts, and content shared by other people can create a much bigger picture.
They also discuss how long online information can survive, the rise of “ghost” records, the impact of AI, and whether traditional membership processes are still enough for the world clubs operate in today.
This is not about policing opinions or judging someone based on one bad moment. It is about giving club leaders better information so they can make more informed decisions about character, risk, and cultural fit
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Conflicting leadership advice can make even great private club managers second-guess themselves.
One person says the general manager should always be visible and on the floor. Another says the GM should build a strong team, empower people, and get out of the way.
The truth is, both can be right.
In this episode, Denny explores a better question for private club leaders. Not, “What is the right way to lead?” but, “What is the best way to lead here?”
At this club. With these members. This board. This team. At this particular moment in the club’s history.
A private club going through major change may need a visible, energetic leader who communicates constantly and pushes progress forward. A stable club with an experienced team may need someone who creates clarity, builds trust, and then steps aside.
Same title. Different job.
Denny also digs into what leadership fit really means, why some people interview as the leader they think a club wants instead of the leader they actually are, and what happens when the interviews end and the real pressure begins.
You’ll hear why adaptability does not mean pretending, how difficult boards and divided teams can sharpen your judgment, and why being a strong leader does not mean you are the right leader for every club.
Whether you lead a country club, golf club, yacht club, or another member-owned organization, this episode will help you think differently about leadership style, club culture, career fit, and what your club truly needs from you right now.
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Japan is not just a destination. It is a lesson in how much care can be placed into even the smallest details.
After separate trips to Japan, Denny brings together Joe Smith, General Manager of Countryside Golf and Country Club in Naples, and Matthew Gilbert, Executive Chef at Medinah Country Club outside Chicago.
They did not travel together, and they went for very different reasons, but they both came home with a similar appreciation for the culture, the people, the food, the craftsmanship, and a style of hospitality that seems to anticipate what you need before you ever have to ask.
The conversation goes well beyond travel stories.
Joe and Matthew explore Kaizen and why small, consistent improvement can be more powerful than chasing giant motivational breakthroughs. They discuss the patience behind real mastery, and how ideas like Kintsugi and Wabi Sabi can change the way leaders view mistakes, difficult nights, and the beauty of imperfect human service.
They also dig into Kikubari, the practice of thoughtful, anticipatory care, and the idea that leaders are handing out energy all day, whether they realize it or not.
From hiring for culture and protecting teams from energy vampires, to creating meaningful member experiences and leading with greater awareness, this episode is filled with ideas club professionals can actually bring back to their teams.
It is a longer conversation, but it keeps going somewhere worthwhile.
Because the difference between good hospitality and great hospitality often lives in the little things most people never notice.
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A club can look perfect and still feel off. That’s the problem we tackle with one simple idea: the layers of ambiance. We’re not talking about a pretty lobby or an Instagram moment. We’re talking about how deep the experience really goes, from the driveway and parking lot to the bathrooms, locker rooms, signage, music, lighting, and the energy your team brings into every interaction.
We unpack why “premium” is a promise that starts the second a member arrives. That promise creates expectations before anyone says hello, and the expectation gap can show up in surprising ways: a lingering smell, a dingy entry, mismatched design cues, or a space that feels great up front but neglected in the corners. Ambiance is bigger than candles and playlists. It’s a full emotional environment built from sound, scent, temperature, cleanliness, pace, and flow. When those layers align, members feel comfort, trust, and belonging.
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Club leadership can feel like constant problem-solving, but what if the real work is learning how your mind and body react under pressure? Denny sits down with Crystal Thomas, a Master Club Manager and educator with a master’s degree in spiritual psychology, to unpack a grounded approach to staying calm, clear, and effective when members, boards, and staff hit your nervous system at full speed. Crystal explains spirituality as separate from religion and frames inner peace as our natural baseline, with daily disruptions revealing what we still need to heal, practice, and lead through.
We dig into Viktor Frankl’s idea that between what happens and what happens next sits a moment of choice, and Crystal lands one of the sharpest leadership lines you’ll hear: the issue is never the issue, it’s how we deal with the issue. From member complaints to staff conflict, we talk about separating operational systems from the human side of reaction, triggers, and limiting beliefs so you can respond with intention instead of reflex. You’ll also hear how questions about “highest potential” can reshape how you coach your team and how you see yourself as a leader.
Crystal shares real stories from the club world, including how she supported her chapter team through COVID by creating stability first, then building a stronger plan from that safe foundation. We also get practical on the difference between management and leadership, why culture forms whether you design it or not, and the hidden burnout trap of having responsibility without authority. If you want stronger club culture, better member experience, and steadier leadership presence, you’ll leave with tools you can use the next time a tough conversation walks into your office. Subscribe, share this with a fellow club leader, and leave a review with the biggest takeaway you’re going to try this week.
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500 episodes doesn’t happen by accident, and it definitely doesn’t happen by playing it safe. For this milestone, we flip the format and let marketing powerhouse Jay Schwedelson (host of Do This Not That and author of Stupider People Have Done It) interview Denny Corby about the path from Scranton to performing at hundreds of private golf and country clubs, and why Private Club Radio became a home for club stories that usually stay behind the curtain.
We get into the unsexy truth behind a “fun” career: the follow-ups, the relationship-building, and the daily business habits that create bookings months later. Denny shares his approach to owning a room with a simple framework that applies to any club leader, speaker, or presenter: intention, surprise, and connection. The pre-show matters, whether you’re greeting members before a big event night or hopping on a Zoom early to make people feel seen.
Then we go where most people won’t: the bomb. Denny tells the fresh story of losing the room while giving a talk about control, complete with tech chaos, spilled water on note cards, anxiety spirals, and a full on-stage restart. The surprising takeaway isn’t embarrassment, it’s what happens next: deeper conversations, more honest leadership, and connection that polished perfection rarely earns.
We also talk pandemic pivots, virtual events for clubs, staying in your lane versus taking every gig, and why being content with the audience you serve can be the real definition of success. If you lead at a private club, plan member experiences, or care about club culture and communication, hit play and take notes. Subscribe, share this with a club pro who needs it, and leave a review with your biggest lesson from the episode.
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Your club can spend $10M, $15M, even $20M on a renovation and still leave members with a first impression that feels stuck in the early 2000s. That disconnect is exactly what we tackle with Sean Bleyl from MembersFirst. Sean’s a former club pro who now helps private golf and country clubs improve marketing, communications, and digital presence, and he brings a rare perspective that blends real operations experience with modern website and content strategy.
We talk about the timing trap clubs fall into: waiting until the end of a renovation to think about a website redesign, new photography, video, and the full communications plan. Sean breaks down why quality club web design is not a “build it in a day” project, how long it realistically takes when your team still has to run the club, and why photographers and content creators book out months in advance. We also get into what the best-run clubs do differently, including pulling marketing into renovation planning meetings early so member updates stay clear, consistent, and stress-reducing when parking lots change, routes shift, and timelines move.
The conversation expands into conferences and education, too. We share why the real magic is often in the hallways, buses, and quick chats between sessions, and how being present in the room makes connections easier and more authentic. Sean also shares a practical way to take notes with intention so you leave any CMAA event with a handful of ideas you will actually implement at your club.
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A cockroach in a hotel shower is not the opening scene I planned, but it turned into one of the clearest lessons I’ve ever learned about private club leadership. After flying in day-of to emcee the CMAA Golden State Chapter Spring Conference, I’m stressed, underprepared, and trying to keep my head on straight. Then the bathroom turns into enemy territory, and the story becomes the perfect reminder that real hospitality isn’t about looking polished. It’s about how the room feels when real life shows up.
From there, I unpack the simple framework I rely on when I’m hosting a conference, performing at a club, or helping leaders think about member experience and staff culture: intention, surprise, and connection. Intention is the deliberate design behind warmth, welcome, and participation. Surprise is the pattern-breaker that pulls people out of autopilot without needing a huge budget. Connection is the point of it all, because clubs are not just in golf, food, fitness, or events. We’re in the feeling business, and feelings are what members talk about and remember.
You’ll also hear my favorite “magic trick” of the week, and it wasn’t mine. It was a quiet, professional move that tightened the room, protected the energy, and improved the entire experience without drawing attention. If you lead a team, plan events, work with a board, or care about member engagement, this is a practical listen with a story you won’t forget. Subscribe, share this with a club leader who needs it, and leave a review with the quiet move you think matters most.
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Renovations can upgrade a golf course, but they can also wreck trust if you miss the human side. I sit down with my friend Brian Tulk, a former club caddie who worked his way up to General Manager, to talk about what it really takes to deliver major private club improvements while members still expect everything to feel effortless.
We get into the nuts and bolts of golf course renovation planning at a member-owned club: phased projects, a successful assessment vote, bunker work, irrigation uncertainty, and the constant pressure to protect weddings, dining, and day-to-day operations. Brian shares how the first domino drops in the boardroom, why committees can actually help when they are set up well, and how transparent member communication keeps expectations realistic without killing excitement.
Then we shift to one of the most overlooked engines of club culture: the caddie program. Brian explains what makes a great program work, how to earn real member buy-in, and why the Evans Scholars connection turns caddying into a pipeline for opportunity and leadership. We also look ahead at the future of private clubs, from legacy membership programs to robotic mowers and precision turf technology.
If you care about private club management, member experience, golf operations, and building a club culture that lasts, this conversation is for you. Subscribe, share the episode with a club leader, and leave a review with your biggest renovation or caddie-program question.
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Your club can feel lively before a member even pulls into the parking lot, but only if your communication actually sounds like your culture. We’re joined by Hannah White, Membership Experience and Communications Director at Sugar Creek Country Club, to talk about what it takes to create country club marketing and member communications that feel human, fun, and worth paying attention to.
Hannah shares her unexpected career pivot from pre-dental biology to event planning, member relations, and social media, including what it’s like to walk into a role with no training and limited funds. We dig into the “limitations force creativity” mindset, how she learned to price events and build basic P&Ls, and why earning trust lets you later say, “Hear me out,” when you want to level up an experience.
Then we get tactical: what makes a great event recap video, how to plan five must-have shots, why an intro clip matters, and how keeping edits to 60 to 90 seconds boosts watch time. Hannah swears you can do it with just your phone and CapCut, plus a smart archive of old footage for the weeks you need content fast. We also talk hospitality “niceys” like welcome drinks, finding ideas on TikTok, and using ChatGPT for brainstorming without losing your club’s voice.
If you care about member engagement, club culture, and modern private club communications, hit play, then subscribe, share with a club leader, and leave a quick review so more people can find the show.
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In this episode of Private Club Radio, Denny Corby welcomes back Joe Smith of Countryside Golf and Country Club for a conversation about creating exclusive member experiences through better communication.
Joe shares how Countryside has turned communication into part of the member experience, not just a way to send updates. From weekly videos and member stories to transparency, consistency, and better internal communication with employees, Joe explains how clubs can build trust, create anticipation, and help members feel more connected to the life of the club.
Denny and Joe also talk about hiring a communications director, handling member feedback, fighting the rumor mill, using video to tell the club’s story, and why the best communication is not just informative, it is engaging.
If your club is still relying on basic newsletters, scattered email blasts, and hoping members “just know” what is happening, this episode will make you rethink what communication can really do for member engagement, culture, and connection.
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The fastest way to make a member loyal isn’t a new simulator or a renovated clubhouse. It’s a moment where we prove we were paying attention. I learned that on stage as a magician through a tool called the “callback” a reference to something earlier that lands because it feels real, shared, and unscripted.
We translate that idea into private club hospitality and country club member experience, where callbacks look like remembering a drink order, a kid’s tournament, a recent retirement, or even the hole that got away last weekend. We dig into the psychology behind it: people are always scanning for belonging, safety, and whether their presence registers. Then we connect it to the peak end rule from behavioral science, showing why members remember emotional peaks and strong endings far more than perfect consistency.
From there, we get practical about club operations and leadership. We talk about building continuity across departments so golf, dining, events, and membership feel like one ongoing story, not a reset every time a member changes rooms. We also make the case that scripted warmth fails because members can feel “performance” instantly. The real play is hiring and modelling genuine curiosity, supporting it with simple systems like pre-shift relational notes and shared milestone awareness. If this sparks ideas, subscribe, share with a club leader, and leave a review so more teams can build the kind of culture members feel within 30 seconds.
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A chef can nail a service and still lose the month on payroll, ordering, and waste. That’s the gap we get into with Chef Eduardo Castillo, whose career took him from a marketing role at Texaco in Venezuela to building high-performing culinary teams inside private golf and country clubs in the United States.
We walk through Eduardo’s path into the club world, the mentors who challenged him with tough budget questions, and the real mechanics behind kitchen leadership: payroll control, sales mix, food cost, inventory management, and the small habits that quietly wreck a labor budget. Eduardo also shares why formal education is powerful but often out of reach for sous chefs, and how he’s created creative development opportunities by sending team members to learn inside other top clubs.
The conversation leads to Eduardo’s Sous Chef Summit at San Antonio Country Club, a hands-on training experience built for working sous chefs and emerging leaders. He breaks down what attendees will practice, from protein breakdown and menu costing to ordering math for large events, backup plans when demand swings, HR documentation, and leadership coaching that helps chefs get more done through people without burning out.
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Member vetting is not just a background check.
It is governance.
It is culture protection.
It is risk management.
In this episode of The Private Club Radio Show, Dan Klimek of Kennis Member Vetting returns to talk about what private clubs should be thinking about in 2026 when it comes to their membership vetting procedures, systems, and overall approval process. Because clubs can’t afford to rely on vibes, handshakes, referral letters, and the classic “he seems like a good guy” strategy anymore. That is how things get… spicy. And not the fun kind.
Dan breaks down why modern member vetting should be treated as a complete process, not just a quick background check. That means reviewing membership applications, tightening up language, involving legal and board leadership when needed, and making sure every applicant goes through the same consistent process.
The conversation also digs into why spouses matter, why waitlists should not be ignored, and why some of the most useful information is not always criminal. HOA complaints, neighbor disputes, police calls, lawsuits, online reviews, and other patterns of behavior can reveal a lot about whether someone is going to be a great fit for the club community.
But this episode is not just about finding red flags. Dan also explains how good vetting can uncover the green flags — the quiet philanthropists, community leaders, generous families, and future members who may be even better than they look on paper.
For general managers, membership directors, boards, and membership committees, this episode is a timely reminder that protecting club culture starts long before someone gets approved, gets a locker, and starts leaving one-star reviews about the soup.
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What would an entertainer who's performed at 400+ private clubs actually do if he became a GM? In this episode, Denny Corby breaks down the five things he'd tackle in his first 30 days as new club leadership — no management degree, no BMI, just a raw outside perspective built from years on stage inside these clubs.
From a full top-to-bottom cleanliness overhaul to getting a real pulse on disengaged members, Denny covers what he'd prioritize, why, and how his unique background shapes every call. He also gets into staff culture in member spaces, rethinking your events calendar, and the one unconventional move that gets a new leader genuinely connected to their membership fast.
If you're a GM, department head, or aspiring club leader, this one's worth a listen — even if you disagree with everything he says.
Topics covered: new GM strategy, member engagement, club culture, private club leadership, onboarding, event programming, staff management
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Your first year as a country club GM can feel like you’re flying the plane while rebuilding the runway. I’m joined by Jordan Mezzerole, General Manager of Doylestown Country Club, for a candid year-in-review that starts with an unconventional career path and ends with the kind of real-world leadership moments you never forget.
Jordan didn’t come up through a traditional hospitality track. He moves from journalism and TV into marketing communications, then lands in private club management as a membership and marketing director. We talk about the choices that turned that “side quest” into a serious GM runway. Finding mentors, getting involved with the board, learning club governance, and saying yes to the hard work that builds trust over time.
We also dig into the tactical stuff that helps clubs thrive. Jordan shares how an $11 million renovation becomes a leadership accelerator, why clear member communication matters during construction, and how his weekly Hard Hat Minute videos improve transparency and member engagement. From there, we get into operations, including stepping up to run pool season to sharpen food and beverage management skills.
Then it gets real: emergency calls, AED readiness, safety training, and three pipe bursts in six weeks. Jordan breaks down what surprised him most about the GM role, how coaching becomes a daily requirement, and why prioritising a few critical systems beats trying to prove everything in the first six months. If you care about private club leadership, member experience, and what the GM job actually demands, this one’s for you. Subscribe, share with a club leader, and leave a review with the biggest lesson you’re taking from Jordan’s story.
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You can love private club work and still be running on fumes. I’m sharing a straightforward reminder for golf and country club professionals: reward the effort, protect your energy, and make time to be fully present somewhere outside the club.
We talk about what real recovery looks like for hospitality leaders and club managers, especially after holiday stretches and nonstop seasons. Sometimes that means friends and family. Sometimes it means doing something solo. The goal is the same: pick activities that bring you joy, spark creativity, and get your brain out of the constant loop of payroll, debriefs, and member issues. I also dig into why certain hobbies and endurance-style challenges work so well because they demand total focus, the kind that quiets everything else and leaves you feeling reset.
Then I share a “treat yourself” option that blends adrenaline with professional development:
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If you've worked in private clubs long enough, you know this moment. The RSVPs slow down, the numbers look lighter than you hoped, and suddenly the question on the table is: do we pull it or push through?
In this episode of Private Club Radio, Denny Corby shares a real situation — a club, a soft turnout, and a decision that reveals something most club leaders never talk about out loud. Because when a club keeps canceling events due to low attendance, they think they're protecting the budget. What they're actually doing is training their members not to show up.
30 people is not a failure. 30 people laughing, having dinner, leaving saying "that was amazing" — that matters. That's belonging. And belonging doesn't only get built in packed rooms.
Denny breaks down why low turnout is rarely the real problem, what canceling events is quietly teaching your membership, why the worst thing you can do for turnout is cancel because of turnout, and what it actually means to show up for the members who said yes.
If you've ever stared down a soft RSVP list and wondered what the right call is — this one's for you.
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Mini golf is not just windmills, clown heads, and beach town nostalgia.
In this episode, Denny talks with Katie and Sal Conaboy of Harris Golf about how modern mini golf can become a real amenity for clubs, resorts, and golf properties. They get into how premium custom courses can create more family engagement, give clubs fresh programming ideas, and turn underused space into something fun, beautiful, and genuinely useful.
They also talk about why clubs need to get more creative, how mini golf can work for camps, family nights, tournaments, and events, and why putting style courses are becoming part of the conversation too. Plus, Katie and Sal share what stood out from the PGA Show and what they are seeing as golf properties continue to evolve.
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In this episode of Private Club Radio, Denny Corby breaks down why anticipation, excitement, and staff energy play such a huge role in the private club member experience.
After performing back to back shows at clubs across the country, Denny shares what he sees again and again, the clubs with the best events do not just put something on the calendar. They create emotional momentum around it. From the front desk to the bar staff to department heads and club leadership, when the team is genuinely excited, members feel it.
This episode explores how great club managers and club professionals build buzz before an event, why personal invites and internal promotion matter, how staff buy in impacts turnout and engagement, and why fun is not fluff, it is a strategic part of club culture. Denny also shares practical ways private clubs can improve event promotion, member engagement, club energy, and overall experience without needing a massive budget.
If you want better events, stronger club culture, and members who feel more connected to your club, this episode is for you.
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In this episode of Private Club Radio, we shares a man on the street montage from conference, where we asked club pros and club leaders one question, what is the hardest part about your job that nobody sees.
You will hear real answers about the invisible load behind private golf and country clubs, emotional labor, constant feedback from members, time management, staffing challenges, curveballs that test leadership, and the pressure to keep the club experience smooth on the surface.
This episode is for general managers, department heads, golf professionals, and anyone in club management or hospitality leadership who wants an honest look at what great teams carry quietly, and how to lead with consistency, empathy, and culture, without burning out.
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We recap the 2026 CMAA World Conference in Anaheim through the lens of this year’s theme, Plant Seeds for Success.
After tons of conversations and quick expo hall interviews, one idea kept repeating, connection, but the real difference maker is connecting people, not just meeting them.
This quick episode is a practical follow up kick in the pants for club leaders and vendors, with a simple challenge to turn conference energy into real momentum back at your club in the next 24, 48, 72 hours.
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CMAA World Conference is the Olympics of human behavior, the lobby is a safari, the bar is a documentary, and the expo hall is a very polite casino. In this quick Private Club Radio episode, Denny Corby shares simple, real world body language tips to help club professionals read people and read the room fast, so you can join the right conversations, help your friends join the right conversations, and escape the long ones without faking a phone call. You will learn how to gauge the vibe and energy before approaching a group, why feet and hips reveal engagement and exit signals, how to use eye contact and micro cues to know when it’s a good time to enter, and the classic tell, “when the lips disappear, trouble may be near,” plus how to pivot the conversation to avoid the pothole. Denny also shares why your circle matters, and how to use these skills to help friends who are stuck or trying to dip out. Bonus, visit Denny at Club Data Services Booth 403 on Thursday and Friday from 10:00 AM to noon to answer “5 Questions in 60 Seconds” for Private Club Radio content and get entered to win a pair of Ray Ban Meta glasses that Denny is giving away personally.
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CMAA World Conference is like the Super Bowl for club professionals, positions get earned and lost, deals get made and quietly die, and reputations get built in hallways and at dinner, not just in ballrooms. In this quick episode, We share four simple goal buckets to help you stop gliding through conference and start coming home with real, tangible wins you can use right away. You will learn how to set friend goals, professional friend goals, club goals, and vendor and expo goals, plus smart questions to ask, how to take notes in the moment, and why one hallway conversation can save months of trial and error.
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Booking entertainment for a private club should not feel like a gamble.
In this episode of Private Club Radio, Denny Corby breaks down the exact questions club leaders should ask before booking a band, DJ, comedian, magician, speaker, or specialty act, so your club events run smoothly, match the membership vibe, and feel worth the spend. You’ll learn how to vet for fit and professionalism, not just talent, how to build a clean run of show around food service and energy flow, and what to confirm ahead of time for sound, setup, stage, timing, and room logistics.
Denny also covers content boundaries, handling hecklers, what to ask for in references and video clips, and the must know basics around contracts, cancellations, insurance, and safety. The goal is simple, fewer surprises, less stress, and more events your members rave about.
Want help dialing in your entertainment plan, or need a trusted recommendation? Connect with Denny Corby, the club entertainment expert who has performed for 350 plus private clubs, at dennycorby.com or on LinkedIn.
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In this episode of Private Club Radio, Denny sits down with Jeff Thomas from Corning Country Club to talk growth, culture, and what it really takes to move a club forward in a smaller market. Jeff shares the wild moment that kicked off his tenure, yes, a major flood on day one, then breaks down how he aligned departments, rebuilt momentum, and brought in 100 members in 100 days.
They also get into Corning’s master planning journey, including how member surveying shaped the priorities (casual dining and patio, a resort style pool, and year round activities like simulators), what it looks like to keep the board, members, and staff aligned, and why starting with the pool became the smart first move. Jeff explains how Corning partners with the local community through charities, schools, and tournaments, plus the little details that helped revive an 85 year old invitational into a sellout event with a waitlist.
Finally, Jeff opens up about working with a coach, what that accountability looks like, and how it’s strengthened his leadership, confidence, and boardroom approach.
Topics include private club leadership, membership growth, master planning, capital planning, board alignment, member onboarding, club culture, staff retention, community partnerships, and leadership coaching.
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In this solo episode of Private Club Radio, Denny Corby shares a personal list of books that changed how he shows up as a leader and decision maker, with practical takeaways for private club professionals who want to lead better, communicate better, and stay sharp under pressure. Denny breaks down lessons on creating access when the standard route is blocked, pushing through resistance, recognizing how leadership issues become behavioral as you rise, protecting your edge, focusing on effort as the one controllable lever, and staying open when life gets unpredictable. Books covered include The Third Door, The War of Art, What Got You Here Won’t Get You There, How to Win at the Sport of Business, The Surrender Experiment, and Oh, the Places You’ll Go.
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In this episode of Private Club Radio, we're joined by John Good and Joe Trauger from the National Club Association to preview the 2026 National Club Conference at Ocean Reef Club in Florida, happening April 19 through 21.
We get into what makes this conference different, why it’s designed for both club leadership and boards, and how NCA is building a shared learning experience around their core pillars, governance, insight, and advocacy.
We also talk speaker highlights including Steve Sands (Golf Channel and NBC Sports), economist Chad Moutray from the National Restaurant Association, and Dr. Jessica Kriegel on culture and workforce trends.
Plus, the fun stuff, the Excellence in Club Management Awards dinner and gala, networking events, a chairs reception at Key Largo Anglers Club, and yes, a rum tasting that somehow became educational (do not ask questions you are not prepared to enjoy the answer to 😉).
Registration details, the conference site is nationalclubconference.org, and presale pricing runs through February 16. Non members can attend, members get discounted rates.
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To kick off 2026, Denny’s handing you a power list — the must-have relationships every club pro should be building now. Not just your board, not your team — we’re talking about your go-to people behind the scenes: your construction guy, your media contact, your legal lifeline, your “am I crazy or is this nuts?” text thread crew.
These aren’t vendors. They’re not consultants. They’re your professional brain trust — people you can count on for honest advice, better decision-making, and fewer messes down the line. From real estate to marketing to first responders, this episode is your relationship checklist (without feeling like homework).
Whether you’re a GM, AGM, event lead, or just someone who wants to grow in this business — this is your guide to leveling up in 2026.
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This isn't just a recap — it's a rapid-fire rewind of some of the biggest club leadership takeaways, off-the-wall moments, and most replayed quotes from the Private Club Radio Show in 2025.
Denny Corby brings you back through ten standout clips featuring conversations with private club professionals, GMs, consultants, and leaders who dropped gold on everything from imposter syndrome to budgeting red flags to branding with bourbon.
You’ll hear about:
• Why ghost members and shady data could put your club at risk
• What bourbon barrels and club culture have in common
• How to build a personal brand (and an exit plan) before you need it
• The balance between tradition and change in member expectations
• How hospitality and aging intersect in a meaningful way
• Marketing wins that started with golf carts in lakes
• And financial blind spots every GM should avoid
Featuring clips from:
Kaitlyn Allen, Kent Johnson, Dan Klimek, David Sweet, Jeff Wilson, Kevin Rice, Samantha Sheffield, Desi Speh, Ionel Porumb, and Ed Chapman.
Whether you're a GM, department head, or just love the behind-the-scenes stories that make this industry tick, this one’s packed with moments you’ll want to rewind.
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In this quick solo episode, Denny Corby shares his not-so-secret secret weapon: Schedule Send (or Send Later for iPhone users). It’s one of the most underrated tools in your personal and professional communication toolbox.
Whether you’re checking in with a member, sending birthday wishes, or following up like a boss — this feature lets you send emails or texts exactly when they need to land, without relying on your memory or mood. It's not just a productivity hack — it's a trust-builder and relationship-booster, especially in the club world.
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Want to get your club featured on the local news? Start here.
In this episode, Denny sits down with media pro and strategic communication consultant Julie Kraft, who spent two decades helping TV stations, newsrooms, and networks craft messages that connect. She now coaches leaders, brands, and businesses on how to tell their stories — and how to own the moment when the camera starts rolling.
Whether you’re a GM, a club marketer, a chef, or just someone with a story to share, Julie breaks down how clubs can:
- Pitch stories that get picked up by the media
- Look and sound confident during TV interviews
- Avoid the common mistakes clubs make on air
- Use local coverage to drive visibility, engagement, and excitement
If your club is doing something amazing — don’t keep it a secret. Learn how to land your segment, tell a better story, and turn 3 minutes of airtime into serious member buzz
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Holiday season at the club means packed banquet sheets, nonstop member events, and inboxes that will not quit, so let us turn that boring out of office reply into a tiny hospitality win. In this episode, I walk you through a simple way to turn your autoresponder from a dead end into a warm, useful touchpoint that actually drives engagement. You will hear a real world example from my buddy and fellow club pro, Sean Bleyl, whose OOO emails use playful subject lines, personal details, and smart links to feel human and helpful.
We talk through easy plug and play ideas for every role at the club. Chefs can drop a seasonal recipe or tease the New Years Eve menu, golf pros can link a winter warm up or holiday scramble registration, and events teams can push a wine dinner or family night with direct RSVP links. Underneath it all is a simple idea, hospitality lives in the little moments. Update that one tiny setting in your inbox and you will set better expectations, get more smiles, and quietly nudge members toward the next best thing at your club.
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Curtis Garner is running a 27 million dollar renovation at Shoal Creek,
working out of a cottage office while the clubhouse comes down around him,
and still finding ways to keep members happy and staff engaged.
In this episode, Curtis, Assistant GM and Director of Operations at Shoal Creek in Birmingham, walks through his path from mechanical engineering student, to hotel bar manager, to cross country move to Idaho, to coming home to Alabama in a senior leadership role.
We talk about what it is really like to lead a full property renovation while staying visible and calm, why clubs are a better long game than hotels if you want a life outside work, and how smaller teams can actually accelerate your growth if you are willing to wear a lot of hats.
Curtis also shares his work rebuilding the Alabama CMAA chapter and launching student chapters at schools like North Alabama and Auburn, plus his take on why private clubs are a perfect fit for curious, high energy, slightly shiny object brains.
If you are in the middle of a project, questioning your next career move, or trying to rebuild community in your chapter, this one will hit home.
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What if the most impactful thing your club could do this season… didn’t cost a dime?
In this episode of The Private Club Radio Show, host Denny Corby shares two powerful — and surprisingly simple — ways club leaders can make meaningful connections with members during the holidays.
It’s not about big budgets or fancy activations. It’s about human moments. Gratitude. Intentional outreach. And yes — asking your staff to take the photo.
Inside, you’ll hear:
- Why Thanksgiving is the perfect time to re-engage quiet or “missing” members
- A small hospitality habit that creates big emotional ROI
- “Miss You Week” — a low-effort, high-impact campaign you can run right now
- How dessert and check-in calls could turn into your club’s most-loved traditions
- Why member memories matter more than your club newsletter ever will
Whether you're a GM, department head, or hospitality pro, this episode is a warm reminder that the smallest gestures often go the furthest — especially when paired with purpose.
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Ever wondered what it’s like to run a private club inside one of the most iconic hospitality brands in the world?
In this episode of The Private Club Radio Show, we go behind the scenes with Kevin O’Brien, General Manager of Hershey Country Club, to explore what it takes to lead a club that sits at the intersection of tradition, luxury, and the sweetest brand in America.
With over 13 years at Hershey Entertainment & Resorts, Kevin brings a rare perspective on:
- Leading a private club within a corporate hospitality structure
- Building a culture of internal growth and leadership development
- Balancing guest experience across resort and member expectations
- Managing multiple outlets, teams, and operations under one vision
- What makes the Hershey model unique — and what other clubs can learn from it
From food and beverage to full club operations, Kevin’s journey is a masterclass in consistency, adaptability, and sweet leadership.
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She started as a server. Now she’s the General Manager.
In this episode, we sit down with Jennifer Felegy, CCM, General Manager of Lehigh Country Club, to explore what it really takes to build a club career from the ground up.
Over her 25+ years in private clubs, Jen has done it all — membership, HR, events, operations, even teaching hospitality students. Her story is one of grit, loyalty, and long-game leadership.
We talk about:
- What it’s like to rise through the ranks at the same club
- How to lead a team that’s watched you grow up
- Building culture, retaining staff, and adapting to change post-COVID
- What young professionals and future GMs really need to hear
- And the leadership lessons you won’t find in a textbook
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This episode is a beginner friendly kit for anyone speaking in front of people, clubs, teams, boards, or conferences. You will learn a simple structure that uses fifteens and tens, how to build clean chunks, one idea, one story, one tool, how to use WIIFM so people lean in, and how to finish on time. We cover pre show nerves, mix and mingle to make friends, the smile on purpose trick, confidence monitors for secret notes, slide do’s, crowd control, and the silent vibrate alarm so you can pivot without staring at your watch. Short, sweet, on time, and packed with practical moves you can use this week.
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So you want those letters after your name—CCM, CCE,
maybe even MCM—but you’re not sure where to start, how long it takes,
or if it’s even worth it?
This episode answers all your certification questions.
This week on The Private Club Radio Show, we sit down with
Brian Watkins, Director of Certification & Education at the
Club Management Association of America (CMAA).
If you’ve ever registered for a BMI, counted your CECs, or prepped for the CCM exam, you’ve already felt Brian’s impact.
In this episode, Brian gives us a behind-the-scenes look at:
What it really takes to earn your Certified Club Manager (CCM)
How to track and use your Continuing Education Credits (CECs)
The step-by-step journey to Honor Society, Certified Chief Executive (CCE), and the elite Master Club Manager (MCM) designation
What role BMI programs play in the process—and how to get the most out of them
Why CMAA’s certification path is evolving to support the next generation of club professionals
Common pitfalls, myths, and game-changing tips for every manager on the path to professional growth
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We break down why a short, friendly, and current voicemail can shape first impressions and speed up callbacks, especially in the club world where every touchpoint matters. Practical tips help you record a clear greeting, set expectations, and add just enough personality.
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From bussing tables at Circus Pizza to leading top private clubs,
Bridget Eckert, CCM has lived every side of hospitality.
In this episode, she and Denny Corby dive into what it takes to build a career you’re proud of — one rooted in curiosity, connection, and purpose. They talk messy résumés that actually make sense, teaching the next generation of club pros, and why pride still matters in this business.
Funny, real, and full of takeaways for anyone who loves hospitality.
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Ever watch the room drift during a seven-minute bio read?
We’ve all been there, so we/me (host Denny Corby) built a reliable way to introduce speakers that actually lifts the energy, respects the audience, and makes your guest feel like a headliner.
In this fast, focused walkthrough, we share the exact
60-second structure we use onstage:
gather attention with a clean opening line, deliver a sharp hook,
explain why this person matters to this audience right now,
hit two or three punchy highlights (save the best for last),
then pause and say the name, clear and strong.
We dig into the vibe check that shapes tone and pacing,
from playful member nights to heartfelt legacy awards to post-dinner experts who need polish without stand-up flair.
You’ll hear practical note-taking methods, short phrases, generous spacing, top-right placement, so you can glance down and pop back up without losing your place.
We talk rehearsal the right way, practice out loud, in the actual room if possible, mic in hand, so the mechanics are muscle memory and your presence feels calm and ready.
Then we get real about the don’ts.
no LinkedIn bios, no podium walls, and never skip the microphone in a chatty room. Plus, a few pre-stage rituals to steady your energy.
smile before you step up, shake out the nerves, and embrace that brief quiet while the audience settles.
If you’re tempted to use AI for phrasing, we show how to treat it as a brainstorming partner without losing your voice. By the end, you’ll have a simple, repeatable intro formula that respects time, builds anticipation, and sets your speaker, and your event, up to win.
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Seasonal staffing doesn’t have to be a yearly crisis. In this episode,
we sit down with Carly Eglin (CEO of Seasonal Connect) and
Keith Pabian (Founding Partner of Pabian Law) to break down how private clubs can finally get it right—from H-2B visa strategies to housing solutions, team culture, and compliance nightmares.
Whether you’re a general manager, HR director, or just tired of last-minute staffing chaos, this episode is packed with actionable insights to help you attract, retain, and support seasonal workers the right way.
🔑 Topics covered:
- The 3 things seasonal workers care about most (and what clubs often miss)
- How to build housing partnerships with other clubs
- What clubs get wrong about H-2B visa planning (and how to avoid costly mistakes)
- Real talk on wages, culture, and the “break room test”
- How to legally protect your club as immigration enforcement ramps up
- The surprising ROI of treating seasonal staff like humans
Plus: The difference between clubs seasonal workers fight to return to… and the ones they run from.
If your club hires seasonal workers, this is the episode you can’t afford to skip.
🎧 Listen now and take your staffing strategy from reactive to rock-solid.
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What happens when you throw over 30 club professionals into BMW M cars and let them rip around a professional racetrack? Pure magic—and unexpected leadership lessons that no conference room could ever provide.
Management in Motion 2025 began as a casual conversation with the GM of Monticello Motor Club during a podcast interview. What started as a simple track visit evolved into a full-blown event combining adrenaline, education, and authentic connection among club leaders who share a passion for high-performance experiences.
The two-day adventure featured everything from drag racing in BMW M2s, M3s, and M5s to navigating the infamous skid pad (imagine a wet Costco floor with rear-wheel drive cars and all safety features disabled). We mixed in peer-to-peer leadership talks from established club GMs who connected their motorsport experiences directly to club management principles. Rather than generic professional speakers, we deliberately created space for club leaders to share their authentic insights with peers who truly understand the unique challenges of our industry.
Among the ten key lessons I took away: everything costs more and takes longer than you think; your vibe truly attracts your tribe; people don't need to participate in everything to find value; the quietest attendees often have the most powerful reactions; and unique experiences always beat generic ones. Perhaps most humbling was realizing that some people attended simply because my name was attached to the event—a level of trust that carries tremendous responsibility.
The event wouldn't have been possible without incredible sponsors who embraced the vision immediately, including Monticello Motor Club, Kennis Member Vetting, GSI, Members First, and Northstar. Their support even extended to funding scholarships for Club Management Association students to attend and network with established professionals.
For clubs looking to create similar magic, the formula is surprisingly simple: niche down to create specialized experiences, be the glue that connects people with shared interests, and don't be afraid to try something completely different. The most powerful moments often happened without words—just a smile, a head shake, or a high-five that communicated more than any conversation could.
If you missed Management in Motion this year, don't worry—we're already planning for 2026, and it will be bigger, faster, and even more impactful. Ready to swap your boardroom for a racetrack and discover leadership lessons at 100 MPH?
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Ever feel like you are not good enough, even when you are?
In this episode, GM Kent Johnson opens up about his personal experience with imposter syndrome as a leader in the private club world. We talk honestly about the voice of self-doubt that can show up even after years of success, and what it really takes to lead with vulnerability, clarity and confidence.
Kent shares how imposter syndrome shows up at the GM level, why it often goes unspoken, and how he works through it without letting it take over. We also discuss personal growth, leadership style, and learning to stop chasing perfection.
If you have ever questioned your own success or felt like a fraud in your role, this episode will remind you that you are not alone.
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How do you go from college intern to banquet manager before 30 — and actually lead with confidence?
In this episode of Private Club Radio, we’re joined by Mikayla Luby, a rising star in the private club industry, who shares her journey from hospitality student to full-time banquet manager at a major country club.
We explore what it’s like to grow your career inside a private club — navigating early leadership challenges, earning respect from older team members, communicating under pressure, and managing large-scale events. Mikayla offers relatable, honest insight into the real-life tradeoffs of club life — from working weekends while friends are out, to the responsibility of managing peers and building trust fast.
Whether you're a young professional starting out in private clubs, a club executive mentoring next-gen leaders, or someone exploring a career in country clubs, this episode offers powerful lessons in growth, grit, and professional development.
Tune in and hear what it really takes to rise quickly in the country club world — and why Mikayla believes more young professionals should give this industry a closer look.
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Ever wondered what it’s like to run a private club that functions more like a municipality than a clubhouse?
In this episode, GM Joe Smith takes us deep into the world of Florida HOAs where leadership isn’t just about member experience… it’s about navigating state law, statutes, and real legal accountability.
You’ll hear how HOA-run clubs operate under public scrutiny, manage board meetings where anyone can speak, respond to official record requests, and even enforce rules about house colors and driveway parking. Joe breaks down the legal landscape, the operational headaches, and the leadership strategies it takes to succeed in this unique model.
If you’ve ever stepped into an HOA-run club, thought about taking a GM role in one, or just want to know what it’s like to run a club where members have rights protected by law this episode is essential listening.
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What happens when chandeliers, mahogany bars, and 150 years of tradition collide with TikTok and influencers? That’s the story unfolding at The Austin Club under the leadership of Paul Kornfeind, MCM, CCE.
In this episode of Private Club Radio, Paul explains how he’s reimagining a historic city club for Gen Z and Millennials, while still honoring its rich legacy. From “Bingo After Dark” and “Gourmet Dinners Under the Stars” to collaborating with Austin’s top food and lifestyle influencers, The Austin Club is proving that private clubs can be both relevant and timeless.
We dig into the details: why influencer partnerships work, how flexible membership tiers attract young professionals, and what every GM should consider when blending history with modern content strategies.
If you’re wondering how to make your club attractive to the next generation without losing its soul, this conversation delivers the blueprint.
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Want a packed room and zero complaints after comedy night?
Learn how to:
- Book talent your members actually love
- Avoid the AV pitfalls that kill energy
- Set expectations that save your inbox
- Budget for the headline act, not just the dinner
Comedy night should be a club highlight, not a source of member complaints. In this episode, entertainer, club favorite, and PCR host
Denny Corby breaks down exactly how to host a packed, laughter-filled comedy night that delights members and drives real engagement.
Download the Ultimate Comedy Night Blue Print here
From avoiding amateur mistakes like bad room setups and poor AV to booking headline talent that matches your club's vibe, Denny shares a proven blueprint tailored for the private club industry. He also uncovers why many comedy nights bomb and how a few simple changes can turn things around fast.
Whether your club has sworn off comedy night or you're planning your first, this episode is a must-listen for every GM, event planner, and club marketer who wants events that members rave about.
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Who's really trying to join your club?
What secrets lie beneath that polished application and those glowing references?
Dan Klimek from Kennis Member Vetting pulls back the curtain on what truly comprehensive member screening can reveal and the results might shock you.
Traditional background checks barely scratch the surface.
Regulated by employment laws, they're limited in scope and depth. But when vetting potential club members, these restrictions don't apply, allowing for investigations that peel back layers of carefully constructed personas to reveal who applicants truly are when they believe no one's watching.
The conversation explores fascinating current trends emerging in member applications: pandemic PPP loan fraud that's only now surfacing, increasingly polarized political personas that might clash with club culture, and those mysterious "ghost accounts" – hidden online profiles where seemingly normal applicants participate in fringe communities. Perhaps most concerning are those joining with ulterior motives – not for the camaraderie or shared interests, but to gain access to wealthy members for business opportunities.
Most revealing are the detailed examples shared throughout: body camera footage showing how applicants behave during police encounters (a preview of potential club behavior), individuals maintaining completely separate online identities, and those with extensive litigation histories they've carefully omitted from applications. These real-world cases demonstrate how one problematic member can drive others away from facilities, causing financial and cultural damage far exceeding the cost of proper vetting.
While many clubs overlook this crucial step in membership screening, more are recognizing its value – particularly smaller clubs where each member represents a larger percentage of the community. With service options ranging from basic packages to comprehensive investigations, clubs of all sizes can now access professional vetting that protects their unique culture and ensures new members enhance rather than detract from the experience.
Ready to discover what might be hiding in your applicant pool?
Visit membervetting.com to request a sample report and see firsthand how thorough screening could protect your club's future.
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Buckle up for the most exhilarating professional development experience ever created for private club leaders! Management in Motion isn't your typical leadership seminar - it's what happens when you combine high-performance driving with transformative leadership insights at one of America's premier private racetracks.
Picture yourself behind the wheel of a BMW M-series vehicle, mastering drag racing, precision driving challenges, and even drifting on the professional track at Monticello Motor Club. Between adrenaline-pumping driving sessions, you'll gain invaluable leadership insights from club professionals who understand both worlds. Ionel Porumb, Monticello Motor Club's visionary GM, will share the fascinating evolution of this unique private club. Josiah Smith, who rose from valet to GM of Countryside Golf and Country Club, will connect his track motorcycle experience to performing under pressure in club leadership. And the incomparable Luann Giovanelli brings her drag racing passion to discussions about building team trust and calculated risk-taking.
What makes this experience truly special is the intimate setting. Limited to just 50 club professionals, Management in Motion creates the perfect environment for meaningful connections with forward-thinking industry peers. The carefully curated experience extends beyond Monday's main event to include Sunday night activities and an exclusive poker tournament with special prizes. This isn't just professional development - it's a chance to rediscover your passion for leadership while creating memories and relationships that will last throughout your career.
Ready to trade fairways for straightaways and PowerPoints for horsepower? This groundbreaking event takes place Monday, September 22nd at Monticello Motor Club, with over 30 seats already claimed.
Visit privateclubradio.com/managementinmotion to secure one of the remaining spots. This experience isn't for everyone - it's designed specifically for curious, open-minded club professionals who lead with fire and aren't afraid to drift outside their comfort zone. Join us and discover how the lessons learned at 100mph can transform your approach to leadership.
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In this episode of Private Club Radio, we chat with Rollie Carlson,
Managing Director of the Upper Midwest CMAA Chapter and a longtime leader in the private club industry.
With a career spanning from senior-level retail marketing to general management at top clubs, Rollie brings a rare mix of operational insight, people-first leadership, and a deep passion for mentorship.
We talk what makes a great club professional, not just in skills, but in mindset.
Rollie shares lessons from his time with American Golf Corporation, his years running Hudson Golf Club and St. Cloud Country Club, and how he’s spent the past decade growing one of CMAA’s most respected regional chapters.
Key themes include:
- Why “yes” should always be your starting point
- The biggest career mistake young professionals make
- How to build trust across teams and generations
- And why Rollie’s “management by wandering around” philosophy still works
You’ll also hear powerful insights on work-life synergy, creating culture from the ground up, and how to spot (and be) a great mentee.
Whether you’re a student, a mid-level manager, or a seasoned GM, this episode is full of real-world wisdom and practical leadership takeaways—delivered with warmth, wit, and Rollie’s signature sincerity.
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Nicole Wasserman isn't your typical club professional. At an age when most are still figuring out career basics, she's already compiled a resume that reads like a hospitality industry scavenger hunt—Augusta National, the Governor's Mansion, Hershey, Roaring Gap, wedding planner, and more. Now serving as Food and Beverage Manager at Daniel Island Club, Nicole brings a refreshingly grounded perspective on what it means to build a meaningful career in the private club world.
Our conversation explores Nicole's unconventional path into club management, beginning with her early wedding planning experience where every minute detail was scheduled down to bathroom breaks for the bride. This meticulous background created an unexpected culture shock when she first encountered club operations, initially believing BEOs were missing crucial information that wedding timelines would have included. Her transformative experience with The Players Championship, where she witnessed extraordinary service training that created genuine enthusiasm among staff, ultimately sparked her passion for club management.
What truly distinguishes Nicole's outlook is her thoughtful approach to leadership development. Rather than chasing titles or being the "youngest GM," she focuses on becoming the kind of leader others call for guidance and mentorship. "I want to look back on my career and say I did something that really changed people's lives," she explains, highlighting the value she places on making meaningful impact over rapid advancement.
For club leaders wondering how to connect with the next generation of talent, Nicole offers invaluable insights. Young professionals seek consistent, supportive leadership that provides hands-on opportunities while offering guidance when needed. They want authentic connections rather than superficial engagement. And most importantly, they want to be at clubs where the cultural fit aligns with their personal values and communication style.
Whether you're a seasoned club professional looking to better understand your younger team members or an emerging leader seeking to navigate the club industry, Nicole's blend of youthful enthusiasm and mature perspective provides a roadmap for bridging generational gaps while preserving what makes club culture special.
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What if your club could serve as more than just a dining and recreation venue for aging members, but become a true lifeline of purpose and connection? Clubhouse Manager Kaitlyn Allen, CCM takes us on a fascinating journey through how her background in gerontology transformed her approach to hospitality at Long Cove Club.
Starting with her teenage job at a retirement community, Kaitlyn discovered both the beauty of serving older adults and the ugly reality of elder abuse, initially setting her on a path toward geriatric law before finding her true calling in club management. Her unique perspective reveals how hospitality for older members transcends service to become a matter of dignity, purpose, and identity.
The magic happens in the details from backlit check presenters that eliminate the embarrassment of struggling to read bills in dim lighting to programming that keeps members engaged through tap dancing classes, cultural associations, and wellness activities. These seemingly small touches make profound differences in how members experience their club.
Equally impressive is Long Cove's approach to staff culture through their Leadership and Culture Crew – non-managerial employees from every department who help shape workplace policies and create engaging team experiences. This innovative program has catapulted employee satisfaction into the 95th percentile industry-wide, creating a "palpable" culture where staff refer friends and family because they genuinely love their workplace.
"Hospitality isn't about what you serve, but about making people feel seen, celebrated, and like they still matter." This episode will transform how you approach member engagement at every age.
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The ground is shifting beneath private golf clubs, and not everyone sees it coming. In this eye-opening conversation with Jason Becker, founder of Golf Life Navigators, we peel back the curtain on dramatic changes reshaping the private club landscape across the Sunbelt and beyond.
Remember those endless waitlists and lightning-fast home sales in golf communities? That reality is fading fast. Home prices have dropped 10-15% in many golf communities while inventory has doubled or even tripled. Buyers who once made decisions in weeks now spend months meticulously comparing options. The result? Clubs that proudly displayed "waitlist only" signs are suddenly scrambling to sell memberships again.
Jason reveals fascinating data points that club leaders need to understand: 90% of consumers combine their club and home search, yet nearly half prefer living outside community gates - a major shift from pandemic preferences. Today's buyers prioritize breakfast services, modern fitness facilities, wellness programming, and poolside amenities over traditional selling points like signature golf holes.
What's driving this transformation? We're more than halfway through the Baby Boomer retirement wave, with only 5-6 years remaining before Gen X becomes the primary market. Clubs clinging to reputation and tradition while ignoring changing preferences are setting themselves up for trouble. The solution isn't slashing initiation fees (a mistake many clubs made during the Great Recession), but rather crafting compelling value propositions centered on culture, community, and innovative service offerings.
Whether you're a club leader wondering why your waitlist is shrinking, a membership director seeking fresh marketing approaches, or simply curious about the future of private clubs, this conversation provides a roadmap for navigating the significant changes already underway. The clubs that thrive won't necessarily be those with the most prestigious golf courses, but those creating the most vibrant, service-oriented communities.
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David Sweet’s journey from the luxury hotel world to the private club space is anything but typical—but his impact at Boca Woods shows what’s possible when a leader aligns people, purpose, and values.
In this episode, David shares how Boca Woods has evolved by investing deeply in culture, communication, and brand—from the inside out. From forming a marketing dream team to reshaping how members engage with the club, this is a masterclass in modern leadership.
We cover:
How Boca Woods earned a nomination as a Distinguished Club of the World
The importance of clarity in values—and how to make them live in your operations
How storytelling (internally and externally) has transformed engagement
Building a healthy internal culture that supports mental health and belonging
The value of mentorship—and how one mentor helped him negotiate a GM role on his terms
Why people and culture aren’t just “nice to have”—they’re your competitive edge
This one is for anyone who believes clubs are about more than just amenities—they’re about people.
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Ever wondered why your club's racket department seems financially constrained? In this eye-opening episode, consultant and racket management expert Ed Shanaphy lifts the curtain on the numbers rarely discussed in polite club company.
The financial anatomy of a racket department is more complex than most realize. Shanaphy reveals that nationally, racket departments typically receive just 3% of a club's overall revenue – translating to about $300,000 for a club generating $10 million. More critically, payroll shouldn't exceed 55% of that figure, leaving just $165,000 to staff an entire department. These constraints explain why directors must be creative with limited resources.
Rather than defaulting to discounts, Shanaphy advocates strategic revenue growth through thoughtful promotions. "If you come to your ladies practice, 50% off Sophie Bella clothing," he suggests as an example that drives both participation and sales. This cross-selling approach delivers more value than random price cuts while building stronger member engagement.
The conversation explores compensation structures, housing considerations, and how top professionals approach the business side of racket sports. Shanifee draws important parallels to golf management, noting that understanding operations beyond teaching is crucial for long-term success. "I strung a lot of rackets at midnight so members had them at 6am the next day," he recalls, emphasizing how these experiences shape exceptional club professionals.
Looking toward 2025, Shanaphy identifies dynamic pricing as an emerging trend. Just as hotels and airlines adjust prices based on demand, forward-thinking clubs are considering charging premium rates during peak hours while offering discounts during traditionally slower periods. This approach maximizes both revenue and facility usage – though implementation requires sensitivity at member-owned clubs.
Whether you're managing rackets at a prestigious club or simply curious about the business behind the sport, this conversation provides invaluable insights into creating sustainable, profitable racket programs that enhance the overall club experience.
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What do private clubs and political campaigns have in common?
Turns out… a lot more than you think.
In this episode, Denny sits down with Charles “Chuck” Merriman, CCM.
TRhe politically wired, quick-witted COO of San Diego Country Club whose journey from congressional campaign manager to club executive is anything but ordinary.
Chuck shares how his deep roots in politics shaped his leadership style, how civic involvement helped reopen his club during COVID, and why every club leader should build relationships in their local government before they need something.
We dive into:
- The surprising parallels between campaign strategy and club management
- How to deal with tough members, tougher boards, and Twitter trolls
- The real secret to persuasion, power, and protecting your club’s reputation
- Chuck’s proudest wins, hardest losses, and the leadership lessons in between
This one’s packed with humor, real talk, and insight for anyone who leads in high-pressure environments.
If you’ve ever felt like club leadership is political this episode proves you’re absolutely right.
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Work Hard, Be Kind, Pour the Wine.
Today’s guest is Velecia Luckenbill and trust me, you’re gonna love her.
She’s the Director of Food & Beverage at Colonial Country Club, a certified sommelier, and one of the most vibrant, driven, and straight-up joyful humans in the private club world. But her journey? It’s anything but typical.
Velecia came to the U.S. from Jamaica through an H-2B government work program. She left behind her young son, drove from Miami to Michigan, and landed in the middle of a snowstorm—with a leather jacket and no clue what a fire drill was. Fast forward: she’s now running the show, leading teams, throwing mariachi-filled parties for members, and still managing to keep her family front and center.
We talk about:
– Her path from hospitality to club leadership
– Why disconnection is just as important as connection (and how she learned the hard way)
– How she teaches wine like a boss (and why perfume is banned)
– The not-so-secret secret to a strong marriage: only one manager per household
This episode is about growth, grit, and grace—with a few laughs and wine notes along the way.
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This one’s got heart, hustle, and some serious longevity.
I’m joined by Salil Bokil—GM of Hollywood Golf Club down the Jersey Shore. He’s been there 18 years, and somehow built a team where no one leaves. I’m talking a chef who’s been there 17 years… a controller who’s clocked in for over 36. It’s wild—but once you hear how he leads, it all makes sense.
Salil walks us through his journey from India to the U.S., landing here just two weeks before 9/11, and how that moment shaped everything that came after. We talk about his early years in hotels, why clubs became his forever home, and how he keeps things fresh season after season.
He shares what it really takes to build trust with a board, a team, and a membership—and why being visible, grounded, and curious has been his leadership edge.
We also get into:
– The underrated magic of seasonal downtime
– What he learned from his parents (and still carries today)
– How he connects with over 100 seasonal staff—and remembers what you drank a month ago
– And why you probably shouldn’t try to pull a fast one on him (he’s done your job before)
Salil’s the real deal. No fluff. Just great stories, real strategy, and a masterclass in how to lead well—and stay human doing it.
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Jeff Wilson, veteran club pro and longtime GM, shares insights from decades in club leadership including extraordinary service moments, cultural development, and strategies for successful interim management.
• Once jumped into a pond to retrieve a member's submerged golf cart and purse
• Cleanliness is the first thing to check when walking into a new club – vents, picture frames, light bulbs
• Member expectations have risen as clubs are now viewed as second homes
• Boards must clearly define "who you want to be and what you want to be" before setting strategy
• Avoid agenda-driven board members focused on personal projects rather than strategic initiatives
• Involve team members in decision-making processes to gain better ideas and stronger buy-in
• Watch your language – eliminate negative phrases like "no," "can't," "don't" from communications
• Successful future clubs will create exceptional experiences for both members and employees
• Creative staff housing solutions help address ongoing hospitality workforce challenges
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What do bourbon, mentorship, and kitchen chaos have in common? Kevin Rice.
In this episode, we chat with Kevin Rice— ormer chef, current GM of Lexington Country Club, and certified executive bourbon steward—to talk about leading with flavor. They dive into what it takes to train young staff (even when they can’t legally taste the wine), how bourbon tastings became a secret weapon for member engagement, and why the best leaders don’t bark orders—they teach.
From redesigning kitchens to managing multi-million-dollar capital projects, Kevin blends people-first leadership with straight-up bourbon wisdom.
If you’ve ever wondered how to run a private club like a Michelin-starred operation—with a little Kentucky charm—this one’s for you.
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You probably don’t plan for a fire in the supply closet.
Heather Korte didn’t either.
But when three stories of her clubhouse got soaked, smoked out,
and stripped to the studs, she got to work.
No panic. No pity.
Just bold moves, creative thinking, and a serious amount of member love.
Heather is the GM at Oakley Country Club, and this episode is a
behind-the-scenes look at what it actually takes to lead through crisis
and come out better on the other side.
👇 Here's some of what we get into
🌎 Why her CMAA network saved the season (and her sanity)
💡 Creative pivots: from cantinas to pop-up flower markets
🙌 Keeping your team engaged without a building, a kitchen, or a clear timeline
🍷 What a $4K bottle of wine and a kicked trash can taught her about service
🏊 Why the pool deck became the new hub of club life
🧘 Yoga in borrowed studios, Easter by the pool, and the world’s scrappiest gala
🔥 And how to keep your team calm, creative, and moving when everything else is literally falling apart
If you’ve ever had to lead through the unexpected, this one hits home.
If you haven’t yet…take notes.
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In this episode, we chat with Desi Speh, COO at Desert Highlands in Arizona.
A guy who’s quietly redefining what club leadership can look like.
Desi’s not the loudest voice in the room, but his impact is undeniable.
From turning valet service into a culture-defining moment (ice cream cooler included 🍦) to mentoring staff into leaders, his philosophy is simple: lead from the heart, empower your people, and always keep perspective.
In this conversation, you’ll learn:
- Why empowerment beats micromanagement (every time)
- How to build a culture where even the dishwasher feels ownership
- How Desi’s failed marriage made him a better GM, dad, and husband
- The one piece of advice that changed his leadership forever
- And why sometimes, the best ideas come from valet
Whether you're managing a club or leading a team, this one’s packed with real-life takeaways you’ll want to implement immediately.
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Forget everything you think you know about private clubs.
At Monticello Motor Club, the luxury isn’t just on the track, it’s in every detail, every experience, every smile.
And leading the charge is Ionel Porumb, a hospitality powerhouse whose journey from Romania to the C-suite is as inspiring as it gets.
After working his way from cruise ship crew utility to management roles at Mar-A-Lago and Woodway Country Club, Ionel now serves as General Manager and COO of MMC, helping transform it into a full-scale resort destination for racing enthusiast.
In this episode, we explore:
The bold vision behind Monticello Motor Club’s future growth.
How Ionel builds staff culture by combining empathy, excellence, and high expectations.
The real meaning of attention to detail — from landscaping the grounds to designing member experiences.
His incredible path from immigrant to leader, and what chasing the American Dream really looks like.
Plus, what it takes to keep both members and million-dollar race cars safe — without sacrificing fun.
Ionel’s story is a testament to grit, gratitude, and big dreams.
If you’re passionate about leadership, culture, hospitality, or just want to hear from someone who lives and breathes excellence — this is your episode.
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In this episode of the Private Club Radio Show, we roll up our sleeves and shine a spotlight on something most clubs think they’ve got handled—but probably don’t: what shows up when someone Googles your club.
We walk you through a no-nonsense, step-by-step guide to auditing your club’s online presence. From Google to TikTok, Yelp to AI tools, we cover the platforms your prospective members, employees, and even the media are using to check you out—before they ever set foot on property.
Here's what we get into:
- Why incognito mode (and calling in a favor from your cousin in another state) matters
- What to search for besides just your club name—and why those extra keywords matter
- How to spot outdated or questionable content floating around out there
- The magic of Google Alerts for staying ahead of the buzz
- Why human, thoughtful responses to reviews (even the spicy ones) are key
This isn’t just about damage control—it’s about owning your narrative, showing up the way you want to be seen, and maybe even spotting some hidden marketing gold along the way.
🎧 Give it a listen, then go Google your club. What you find might surprise you.
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Kevin Ehlert shares his journey from dishwasher to GM to consultant and certified coach, bringing a refreshing perspective on what leadership really looks like when you strip away the title, pressure, and 'always on' mentality that many GMs feel they must maintain.
• Starting as a dishwasher and working his way up through various city clubs
• The distinct differences between mentoring, coaching, and consulting
• Why leaders often feel isolated and unable to show vulnerability
• How curiosity may be the most important leadership trait
• The value of continuous learning through books and shared experiences
• Finding ways to create safe spaces for leaders to be authentic
• Why we should celebrate milestones along our leadership journey
• Approaching leadership like orienteering - having a map but being flexible with the route
If you're enjoying the content, a like, share, subscribe costs nothing and does so much for the channel.
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Samantha Sheffield is not your average CFO. She’s also the Assistant GM at Bay Colony Golf Club—and the rare finance leader who’s just as comfortable talking about spreadsheets as she is member experience and strategic vision.
In this episode, Samantha shares her winding career path—from biology major and calculus tutor to senior finance roles in real estate, global operations, and eventually private clubs. Along the way, she’s learned how to turn financials into a tool for leadership, not just reporting.
We dive into: – Why CFOs and GMs should function as true strategy partners
– What “healthy” club financials actually look like (hint: it’s not just about the income statement)
– The operational red flags that often go unnoticed until it’s too late
– The balance between financial discipline and protecting the member experience
– How clubs can avoid the most common financial mistakes before they become big problems
Samantha brings perspective, humor, and sharp insights to every part of this conversation—and leaves club leaders at all levels with tools they can start using right away.
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Joe Smith Is Back And He’s Still Setting the Bar for Club Communication
Joe’s not just a friend of the show he’s one of the most forward-thinking GMs out there when it comes to content, connection, and culture.
In this episode, Joe Smith of Countryside Golf & Country Club joins us again to share how his weekly club update videos have become more than just informative they’ve become a part of the club’s identity.
What started as a workaround to a $10K drone quote has evolved into a creative engine that entertains, informs, and brings the whole community closer together.
We talk about:
- Why consistency matters more than polish
- How Joe’s Monday videos are helping him manage the rumor mill better than ever
- The behind-the-scenes process (and why it only takes about 3 hours a week)
- “One-bite reviews,” board member spotlights, and other fun formats that get members talking
- How this approach strengthens off-season engagement and boosts staff morale
- And what’s next: a club podcast that blends connection, marketing, and creativity
This episode is part case study, part playbook, and part reminder that a little personality goes a long way.
If you're looking to rethink your club's communication strategy—or just need a spark to try something new—this one’s worth your time.
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Golf pro. Road warrior. Culture shifter. GM.
Rick Schultz has worn a lot of hats—and in this episode, he brings them all to the table.
We explore Rick’s evolution from a 22-year-old tour hopeful to a private club GM overseeing a sprawling Oregon property with 27 holes, indoor tennis, pickleball, mini golf, and more. But his real focus? People and purpose.
In this episode, we cover:
– What makes the leap from pro shop to GM actually work
– How a club re-centered its strategy around members—not luxury
– Spotting toxic board culture before it wrecks your team
– Why member guests raving about your club is the highest form of success
– And how Rick pulled off a 250-person candlelit dinner during a blackout
Rick’s down-to-earth leadership style is a masterclass in knowing your market, honoring your mission, and building a team that makes the whole thing run better.
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From wiping down ballroom walls as a kid to leading a thriving club community in the Lowcountry—Eric Bischofberger’s journey has come full circle.
In this episode, I sat down with Eric Bischofberger, CCM, General Manager & COO at Hampton Hall Club, to talk about what it’s really like to grow up around the private club world… and then choose to build a career in it yourself.
We dive into what it means to follow in your father’s footsteps, not out of obligation but out of deep respect and purpose. E
ric shares how those early memories shaped his mindset, and how he’s developed his own style of leadership, rooted in persistence, humility, and long term perspective.
We also cover
– How a few key failures taught him more than any certification ever could
– What it means to lead in a residential community, not just a clubhouse
– Why “making it” in this industry often comes down to showing up, over and over again
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When it comes to club communication, consistency, clarity, and connection aren’t just buzzwords—they’re the foundation of everything.
In this episode, I’m joined by Melissa Hansen, Director of Membership & Marketing at The Club at Olde Cypress in Naples, FL. With a background in marketing, design consulting, and over a decade of experience in private clubs, Melissa knows how to build communication strategies that actually move the needle.
We dive into:
- How to create messaging that reflects your club’s personality
- The role of automation (done right) in saving time without losing the human touch
- Aligning operations and communications so the member experience feels seamless
- And why internal storytelling is just as important as what members see on the outside
Melissa brings a smart, thoughtful approach to every part of the member journey—and this episode is packed with ideas that club leaders and communicators can start using right away.
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his one’s a blast.
Jenna Jardin is the kind of leader who’s juggling everything—membership, events, communications, and full-tilt programming—at one of the most active and unique private clubs in the country: Beacon Hill Club.
There’s no golf and no downtime.
Just a massive outdoor rink, hundreds hockey players, an iconic winter recital, curling nights, teen trips, family dinners, a beautiful club house and a member experience that runs year-round.
Jenna joined the club in the middle of the pandemic, coming straight from the world of NYC hotel sales—and has since helped shape Beacon Hill into a place where members aren’t just participating... they’re showing up, staying late, and asking what’s next.
In this episode, we dig into:
- How to run a high-energy club without relying on golf or courts
- The importance of smart programming and even smarter communication
- Jenna’s transition from hard sales to community-building
- What it takes to design events people actually want to attend
- And how Beacon Hill’s team culture helps them pull it all off
This isn’t your traditional club model. And that’s what makes it so good.
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What happens when the turnout is low, the plan isn’t working, and canceling the event feels like the easiest option?
If you’re Chef Andrew Haapala, you pivot. You turn the dining room into a chef’s table. You bring the members into the kitchen. And you make it an experience they’ll never forget.
In this episode, Andrew, Executive Chef at The Country Club of Virginia, shares how one slow night became an unexpected win—not just for the members, but for his team.
We talk about:
- How creative thinking turns a problem into an opportunity
- Why showing up for the few can mean more than serving the many
- The importance of having a team that’s ready to adapt on the fly
- What leadership looks like behind the line—especially when plans change
Andrew’s leadership style is thoughtful, real, and rooted in trust. This episode is a great listen for chefs, F&B pros, and any club leader who knows that the best experiences sometimes come from the least expected moments.
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Most club professionals come from hospitality, golf, or business. Greg Surine’s path? A little more… creative.
From radio host to live performer to working at Conan O’Brien, Greg has spent his entire career mastering the art of storytelling and audience engagement.
Now, as Communications & Engagement Director at Shelter Harbor Golf Club, he’s bringing that same creative energy to private clubs helping shape brand identity, member engagement, and the overall club experience.
In this episode, we dive into:
🎤 What radio taught him about club communication and branding.
📊 How Shelter Harbor Golf Club achieved a 73 Net Promoter Score and what that actually means.
📰 Launching a club magazine from scratch and why it’s a game changer for member engagement.
📣 How private clubs can use storytelling to build stronger relationships with members.
🎭 Behind-the-scenes lessons from working at Conan O’Brien and how they apply to private clubs.
Greg brings humor, insight, and a completely fresh approach to club communications. This episode is packed with ideas on how to engage members in a way that actually works.
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Some clubs operate year-round. Others?
They pack a full year’s worth of hospitality into just six months—and that’s exactly what happens at Cedar Creek Club, where Hannah Bradford helps lead the charge.
Hannah didn’t take the traditional path into private clubs. With a background in sports science and hospitality, she found herself in membership services before taking a leap to join one of the most fast-paced, seasonal clubs in the industry. Cedar Creek isn’t just a club—it’s a tight-knit, summer camp-style community where members return year after year, expecting nothing less than perfection.
We dive into:
How she transitioned into private clubs and what drew her to Cedar Creek.
The unique challenges of running a seasonal club with a short, high-energy window.
Keeping members engaged even when the club is closed for half the year.
Why Cedar Creek feels more like “adult summer camp” than a traditional private club.
*What she’s learned about leadership, team culture, and making every moment count.
Hannah brings enthusiasm, adaptability, and a true passion for hospitality, and this conversation is full of insights on seasonal operations, member engagement, and career growth in private clubs.
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When Rachel Brown stepped into her role as Membership & Marketing Director at Evansville Country Club, she was ready to hit the ground running. What she didn’t expect? The world shutting down two weeks later.
Instead of waiting it out, Rachel and her team got creative—launching weekly videos, virtual content, and new ways to engage members even when they couldn’t be at the club. Fast forward to today, and she’s transformed how Evansville CC connects with its members, blending storytelling, digital engagement, and old-school hospitality into a modern membership experience.
In this episode, we dive into:
Her transition from Disney Cruises to private clubs—and what she brought with her.
The power of video and digital content in keeping members engaged.
How Evansville CC handled a multi-million dollar renovation while growing a younger demographic.
Why storytelling is the most underrated tool in club marketing.
Her approach to making club communication more fun, engaging, and personal.
Rachel is a master at making members feel connected, and her insights on marketing, branding, and hospitality are a must-hear for anyone looking to bring fresh energy to their club.
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Some people are great chefs. Some are great leaders. Matt Gilbert is both.
As the Executive Chef at Medinah Country Club, Matt isn’t just running one of the most well-known kitchens in private clubs—he’s leading a team, creating unforgettable dining experiences, and setting a new standard for club cuisine.
But beyond the accolades, the high-pressure events, and the five-star menus, Matt is just a genuinely great person. He leads with humility, passion, and a deep respect for his team, knowing that the best food comes from a kitchen where people feel valued.
In this episode, we talk about:
How he went from fine dining and Michelin-starred restaurants to private clubs.
What it really takes to run a high-volume, high-expectation club kitchen.
The biggest lessons he’s learned about leadership, teamwork, and keeping a cool head under pressure.
How Medinah balances tradition with innovation in its food & beverage program.
Matt is the kind of leader who gives credit before he takes it and builds people up while delivering world-class experiences. If you’ve ever wondered what it takes to run an elite club kitchen—or just want to hear from one of the best in the business—this is an episode you won’t want to miss.
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This episode focuses on how emotional intelligence can redefine leadership within club management. Geoff Piva shares his personal journey and insights on navigating crises, the importance of mentorship, maintaining work-life balance, and leading with empathy.
• Exploring the role of emotional intelligence in club management
• Lessons learned during the COVID-19 crisis
• Transforming Needham Golf Club through innovation and member engagement
• The impact of mentorship on professional growth
• Finding work-life balance in a demanding environment
• Emphasizing the importance of empathy and communication in leadership
• Adopting stoicism to guide leadership practices
Geoff Piva encourages listeners to strive for 1% improvement every day in their personal and professional lives.
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Andrew Streffs shares his journey from restaurants to private clubs and emphasizes the importance of personalization in enhancing member experiences. He discusses the balance between tradition and innovation in club management while providing insights on building a strong culture and engaging members during renovations.
• Discussing Andrew's journey in hospitality
• Importance of personalized service in clubs
• Emphasizing relationship building with members
• Navigating challenges of club management
• Balancing tradition and renovations in a historic club
• Engaging members in decision-making processes
• The role of trust and communication in club culture
• Creating a strong team dynamic among staff
• Advice for transitioning to club management
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This episode explores the inspiring journey of Sam Ohnesorge , the Director of Food and Beverage at Erin Hills, who transitioned from a musical theater major to a leading figure in the golf hospitality scene. We delve into Erin Hills' unique "member for a day" experience, the importance of personalized service, and the preparations for hosting prestigious events like the US Women’s Open.
• Sam shares his path from theater to food & beverage
• Insights into the "member for a day" concept
• Importance of mentorship in career development
• Discussion on operational challenges at Aaron Hills
• Preparing for the US Women's Open event
• Emphasis on high-quality, personalized service
• The role of a sommelier in enhancing dining experiences
• Building lasting relationships with guests
• The growth and recognition of women in sports
• Future plans for enhancing the guest experience at Erin Hills
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This episode highlights key insights from the CMA World Conference, emphasizing the importance of member experiences, safety protocols, and innovative management solutions. Attendees shared valuable knowledge about enhancing club operations through networking and creative perspectives.
• Key takeaways from Marcom session on branding
• Importance of member experience in referrals
• Safety in clubs: overlooked yet crucial
• The necessity of member vetting
• Solutions for modernizing tee time management
• Pop culture lessons in club management
• Networking opportunities and their impact
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What happens when 3,000 industry professionals gather to share laughs, knowledge, and a hearty meal? Experience the infectious energy and camaraderie of the CMAA World Conference in Tampa with me, Denny Corby. From an impromptu dinner with 19 club managers to insightful sessions packed with strategies for navigating identity and mental health, this episode offers a unique peek into the vibrant world of private clubs. The conference is not just about learning; it's about community and the powerful connections we forge with peers across the nation, all while addressing the evolving needs of the industry.
Feel the pulse of the private club community as I recount the highlights of the first day. This year, the conference places a significant focus on mental health and identity, equipping club professionals with the tools they need to thrive in challenging times. Whether you were unable to attend or are just curious about the trends shaping our industry, this recap offers a fresh perspective on the conversations and themes that are setting the pace for the future. Tune in to gain insights and be inspired by the remarkable people who make this industry so special.
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The episode features Tyler Bloom, from Bloom Consulting Partners, a leader in golf course management and consulting, discussing how he is reshaping workforce development in private golf clubs. With a focus on mentorship and youth apprenticeship programs, he highlights innovative strategies to attract and retain talent in the industry.
• Tyler’s journey from golf course maintenance to consulting
• Importance of workforce development in clubs
• Innovative youth apprenticeship programs as a solution
• Critical role of mentorship in agronomy careers
• Addressing misconceptions about careers in golf
• Future trends in golf workforce dynamics and skills required
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Big changes are happening in private clubs, and Josh Paris, CCM, CCE is at the center of it all. From overseeing massive renovations at his club to running for the CMAA National Board, Josh is leading in more ways than one.
In this episode, we dive into:
- The thought process behind his club’s major renovation—what worked, what didn’t, and lessons learned.
- His CMAA Board campaign and what he hopes to bring to the industry.
- How clubs can evolve with their members while staying true to their culture.
- The key to leading teams through change and keeping communication strong.
Josh brings real insights, fresh ideas, and plenty of experience to the table. Hit play and hear how he’s making an impact on clubs today and shaping the future of CMAA.
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What does it take to lead private clubs across the globe and build teams that thrive?
I sat down with Ed Chapman, CEO of Royal Auckland and Grange Golf Club, to talk about his incredible journey through the private club industry.
From the UK to Dubai, Hong Kong, and now New Zealand, Ed has led with a unique blend of empathy, adaptability, and a deep respect for each club’s culture and traditions. He’s managed teams ranging from small groups to over 400 people and shares what he’s learned about creating connections and driving success in vastly different environments.
We talk about:
- The cultural “aha!” moments that have shaped Ed’s leadership style.
- Balancing club traditions with the need for innovation and change.
- How genuine curiosity and care help solve leadership challenges.
- The lessons he’s learned managing teams in some of the most prestigious clubs worldwide.
Ed’s experiences are packed with insights for leaders at every level.
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What if understanding behavior could transform how you lead and communicate in your club? This week, I welcomed back the incredible Anne-Maartje Oud, founder of The Behaviour Company, to share more of her expertise on leadership, communication, and the subtle power of body language.
In this episode, Anne dives deep into the practical tools every leader needs to create trust, inspire teams, and navigate tricky situations with confidence. From decoding non-verbal cues to delivering feedback that lands well, Anne-Maartje’s insights are all about making leadership more effective—and a little easier.
We discuss:
- The hidden impact of body language in member and staff interactions.
- How to spot signs of disengagement and re-engage your team.
- Practical techniques for managing conflict without defensiveness.
- Why leaders who master communication are better at creating loyalty and connection.
Whether you’re a seasoned GM, department head, or just starting your leadership journey, this episode is packed with actionable advice that will help you connect more deeply and lead more effectively.
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This week, I sat down with Brian Langhorst, CEO of Eustis Chair, to talk about how the right furniture can completely transform a club’s atmosphere, functionality, and member experience.
Brian shares the fascinating process behind crafting chairs that last—think 100,000 sits or more—and why durability, comfort, and style should never be overlooked.
From designing seating for iconic institutions like Harvard’s dining halls to private clubs across the country, Brian’s work is all about blending form and function to meet the unique needs of each space.
In this episode, we dive into:
- The science of chair durability and why it’s a game-changer for private clubs.
- How Eustis Chair tailors designs to match the personality of each club.
- The unexpected details that make members notice (and appreciate) great seating.
- Why investing in quality furniture pays off in ways you might not expect.
Whether you’re managing a club renovation, hosting large-scale events, or just curious about what goes into designing the perfect chair, this episode is packed with insights and stories that will change the way you look at seating.
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What does it take to be a steady, visionary leader in private clubs? For James Reisig, CCM, CCE, General Manager of the Tokeneke Club and CMAA National Board Nominee, it’s all about collaboration, innovation, and building strong relationships—both with staff and members.
In this episode, James shares his leadership journey, including the wild ATV accident he survived during last year’s CMAA World Conference. An experience that deepened his appreciation for life and the incredible opportunities within the club industry.
We also explore:
- James’s approach to fostering partnerships between clubs to improve member experiences.
- Creative solutions like housing seasonal staff in a convent.
- How he balances the challenges of seasonal operations with long-term vision.
- His bold ideas for the future of private clubs, focusing on engagement and connection.
James’s stories, humor, and actionable insights will leave you inspired to lead with purpose and confidence.
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We sat down with Greg Klemp, General Manager at Money Hill Country Club, to talk about how he’s built a career centered around loyalty, trust, and strong leadership.
Greg shares his journey from managing cruise ships to transforming private clubs, diving into the strategies that have made him a leader people want to follow.
We talk about:
- How Greg creates a vision that inspires his team and drives success.
- The differences between running member-owned and privately-owned clubs and how he adapts.
- Stories of loyalty, including how his long-time staff, like his right-hand man Ron, have followed him from one role to the next.
- The importance of culture, teamwork, and setting the tone as a leader.
Greg’s insights and experiences will leave you with a fresh perspective on leadership and what it means to build a truly connected and motivated team.
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What does it take to pull off events that members talk about all year? Just ask Sandra Petti, Chief of Staff and Membership Director at Nashawtuc Country Club. Sandra is a pro at creating experiences that bring families together, keep members engaged, and make everyone feel like VIPs.
In this episode, Sandra pulls back the curtain on how she plans and executes everything from intimate dinners to massive events like Santa Brunch (spoiler: there were two Santas!). We get into how she balances creativity with practicality, handles curveballs during events, and keeps her team motivated to deliver at the highest level.
You’ll hear:
- How Sandra brings fresh ideas to long-standing traditions.
- The little details that take a good event to unforgettable.
- Tips for fostering a family-friendly, welcoming vibe at your club.
Sandra’s passion for people and knack for organization will leave you fired up to bring your club’s events to the next level.
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I sat down with Katy Murray, a brilliant HR leader and problem-solver who’s redefining what it means to lead in private clubs.
She's currently at Army Navy Country Club and She's also the host of The Ginger Biz Podcast, make sure you check it out!
Katy’s journey from event planning to HR management is full of lessons on building strong teams, tackling challenges with creativity, and delivering seamless member experiences.
In this episode, we dive into:
- Why clear communication is the ultimate leadership tool.
- How Katy balances empathy with structure to solve tough problems.
- Creative solutions for staffing seasonal employees and managing busy seasons.
- Tips for building consistency and connection in clubs with or without HR departments.
Katy’s perspective will leave you inspired and equipped with actionable ideas to enhance your leadership and strengthen your team.
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Passion Graham returns to share her remarkable story of transformation sparked by profound personal challenges, including a stroke and her mother's accident. Her journey led her to reassess her life's purpose and establish Passionate Productions, redefining her understanding of leadership and self-care. Hear how stepping back empowered her team and allowed them to flourish in her absence, underscoring the true measure of impactful leadership.
We also delve into the universal theme of embracing failure as a catalyst for growth. Through personal tales of unspoken ideas and missed opportunities, we uncover the power of overcoming fear and taking risks. These stories highlight the importance of authenticity and visibility, especially for those who feel overlooked. By fostering an environment that encourages every voice, we can all contribute to a culture where everyone feels empowered to express themselves fully and thrive. Join us for a heartfelt conversation filled with laughter, insights, and the motivation to pursue your true calling.
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What does it take to throw a party for the ages? Yellowstone Country Club’s Michelle Polak and Caylin Cathey join us to share how they pulled off an unforgettable 75th-anniversary celebration. From honoring the club’s rich history by recreating the vibe of their iconic "Alibi" clubhouse to managing over 1,000 guests, they didn’t just throw a party—they created a legacy.
In this episode, we dive into the creative planning process, including fun features like food trucks, nostalgic décor, and a live band that brought generations of members together. Michelle and Caylin also reveal how they tackled logistical challenges unique to their Montana location, turning limitations into opportunities.
Beyond the big bash, we explore the heart of Yellowstone CC, its commitment to member engagement, its welcoming culture, and its focus on fostering long-term relationships both with members and staff.
Plus, hear how this year marked a historic milestone with the club’s first female president.
Packed with inspiration, laughs, and practical event-planning tips, this is an episode you don’t want to miss!
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In episode 408, Ed Ronan shares his one-of-a-kind approach to leadership that’s equal parts creativity, strategy, and adventure. Over 35 years, Ed has redefined what a private club can be. Adding zip lines, mountain bike trails, and even custom woodworking projects to enhance the member experience.
But it’s not just about big ideas.
Ed dives into how he’s built an unbeatable club culture through strategic staff retreats, team development, and a relentless focus on innovation. He explains why asking “what if?” is critical for growth, how he balances bold moves with sound financial decisions, and why investing in your people is the smartest move a club can make.
From scuba dives to staff bonding to making members feel at home, this episode is packed with humor, inspiration, and actionable insights for anyone in club management—or leadership in general.
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What does it take to stay at the top of your game for 20 years in the same club? Ryan Brennan, GM at Manasquan River Golf Club, spills the secrets! From mentorship lessons that shaped his career to balancing family life with the nonstop world of club management, this episode dives into it all.
Ryan shares how he turned “greener grass” offers into long-term loyalty, the perks of a 10-minute commute, and why collaboration and culture are at the heart of a thriving club. Oh, and if you’re a bulldog lover, you’ll love the connection here—because Ryan’s all about those lovable wrinkly pups.
Packed with wisdom, humor, and a few stories about managing a clubhouse that dates back to 1776, this episode is a must-listen for anyone in hospitality or leadership.
Don’t miss this one it’s got legacy, mentorship, and a dash of bulldog charm!
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Joe Trauger of the NCA breaks down the most comprehensive economic impact study ever done on private clubs, and the numbers are staggering. $156 billion in total economic impact, $32 billion in revenue, and 573,000 employees nationwide. We cover how clubs contribute to their local communities, why 77% operate as member-owned nonprofits, and what these findings mean for tax policy and real estate markets. Plus, we look ahead at 2025 challenges and why this report is a game changer for the industry!
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In this episode, we dive into the incredible journey of Kyle Hillhouse, who turned an H2B visa opportunity into a thriving career in the private club industry. Kyle shares his firsthand experience of navigating cultural shocks, adapting to life in America, and climbing the ranks from server to Director of Operations.
You’ll hear Kyle’s powerful insights on leadership, like his mantra, “Inspect what you expect,” and his advice for building meaningful relationships that can transform careers. He also sheds light on the emotional side of hospitality, emphasizing the importance of treating H2B team members like family and creating a supportive club culture.
Whether you’re a club professional looking to better understand the H2B program or someone curious about how international talent shapes the club industry, this episode is packed with practical takeaways and inspiring stories. Kyle’s passion for hospitality and leadership is contagious—don’t miss it!
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Gracie Humbert is shaking up the private club world with bold ideas and a relentless drive for excellence. In this episode, she dives into her journey from discovering clubs at a job fair to leading food and beverage innovation at the Quarry Beach Club. Gracie shares how she’s elevating member experiences with creative events like progressive dinners, speakeasies, and 900-guest New Year’s Eve blowouts. She also reflects on lessons from hurricane recovery, her time in Ireland, and the power of mentorship. This is all about pushing boundaries, building community, and creating unforgettable moments for members!
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We’re thrilled to welcome back Sarah Mueller—bestselling author, speaker, and emotional intelligence coach—to help us finish the year strong and gear up for an amazing 2025. Sarah has worked with countless leaders and private clubs, sharing her expertise in emotional intelligence, leadership, and creating a life you truly love.
In this episode, she walks us through celebrating wins, learning from challenges, and setting bold, meaningful goals. You’ll hear her three essential questions for year-end reflection and discover why self-awareness and self-compassion are game-changers for growth.
Sarah’s practical wisdom and upbeat style will leave you inspired to reflect, recharge, and take on the new year with purpose. Plus, she’s offering listeners a free audio copy of her bestselling book, The Balanced Life Blueprint!
🎧 Don’t miss this chance to learn from one of the best—tune in now!
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Brett Curley, General Manager of the Charlotte City Club, dives into his ambitious vision for transforming the traditional city club experience into a vibrant social and community hub. Brett shares how he’s blending the club’s 75-year history with fresh, forward-thinking ideas—from loosening dress codes and hosting lively game-day gatherings to creating spaces for Charlotte’s newest wave of young professionals.
We’ll explore Brett’s take on post-COVID shifts that city clubs are facing, how he’s meeting the needs of a fast-growing, diverse membership, and the big “What if?” scenarios shaping the club’s future, including potential expansions and mergers. He also opens up about building a thriving staff culture, his dedication to professional growth, and the new roles city clubs play as safe, trusted spaces in today’s world.
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In this episode, we chat with Anahi Perez, clubhouse manager at North Shore Country Club, about her incredible journey from beverage cart attendant to powerhouse club leader. Anahi’s all about big ideas and making magic happen—like turning the basement into a haunted house and finally getting real reindeer for Christmas! She shares her passion for creating unforgettable member experiences and building a culture that feels like family. Anahi also opens up about how strategic marketing (MarCom) can transform a club, why a happy, balanced team makes all the difference, and why she’s a big believer in taking risks and getting creative. Tune in for a fun, inspiring conversation packed with tips and stories to elevate any club experience!
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Welcome to the 400th episode of Private Club Radio! We’re celebrating this incredible milestone by taking you back through some of the most insightful and memorable moments in the show’s history. In this special “Best Of” episode, host Denny Corby revisits highlights from our most popular guests as they share hard-earned lessons on culture, leadership, mentorship, and the keys to success in the private club industry.
This episode is packed with essential takeaways on everything from building strong team cultures to mastering email marketing and mentoring the next generation of leaders.
Here’s who you’ll hear from:
•Casey Smith (Ep. 389) on why culture drives success, even more than strategy
•Alfredo Hildebrandt (Ep. 364) on choosing the right leader over the right title
•Passion Graham (Ep. 325) on diversity as a powerful driver of innovation
•Max Orland (Ep. 307) on the value of inclusive education for a richer club environment
•Paul Dank from Kennis Member Vetting (Ep. 356) on the surprising risks of “ghost accounts”
•Joe Smith (Ep. 372) on how employee experience shapes member satisfaction
•Jay Schwedelson (Ep. 342) on email marketing strategies for boosting engagement
•Billy Panagiotopoulos (Ep. 340) on the importance of creating spaces that value staff
•LuAnn Giovannelli (Ep. 385) on how work-life balance and flexibility are changing club management
•Kevin Daniel Lalumiere (Ep. 391) on mentorship and developing future leaders
•Tom Wallace (Ep. 366) on building a standout personal brand
•Audra Lucas (Ep. 380) on her “coach” style of leadership and inspiring team performance
Thank you to all our guests, listeners, and partners who have made these 400 episodes possible. Here’s to 400 more! 🎙️
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Join us as Mark Rickell, VP of Sales at Club Car, shares how Club Car is pushing boundaries in golf cart innovation. Get an inside look at the Urban EV and other next-gen vehicles set to transform club transportation. Mark dives into new tech for fleet management, providing clubs with smarter control and efficiency, and gives a preview of Club Car’s presence at the PGA Show. Hear about Club Car’s sponsorship of the Solheim Cup and their commitment to fair competition, including efforts with the International Trade Commission to combat price dumping. This episode offers a behind-the-scenes look at the changing world of golf carts and what Club Car is doing to lead the charge.
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In this episode, we sit down with Chelsie Foltz, who went from working in food & beverage to leading membership and communications at Vasari Country Club. She’s all about balancing a busy family life with an equally dynamic role in the club world. Chelsie shares how she made the jump, why she’s passionate about creating great member experiences, and how she’s built a supportive culture with her team and board.
If you’re curious about navigating career shifts, advocating for yourself, or just looking for fresh ideas on member engagement, Chelsie’s story has plenty of inspiration (and real talk) to offer. Don’t miss it!
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We sit down with our good friend Paul Bovenzi, GM at Berkshire Country Club, for a deep dive into creative club management. From adapting to COVID-19 with inventive community services to rolling out monthly menus that keep members excited, Paul shares his innovative approach to making a club feel like home.
Tune in to hear about Berkshire’s latest projects, Paul's take on mentorship, and how he’s tackling industry challenges with fresh ideas and a commitment to the community.
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What does it take to excel in the challenging world of private club management while balancing the roles of a dedicated mother and high-achieving athlete? Meridith Picarelli-Khattar, CCM, CCE Assistant General Manager at Chevy Chase Club, opens up about her journey, revealing the art of juggling these demanding roles with grace and insight. Listen as Meredith uncovers her personal strategies for effective time management and the importance of flexibility in the hospitality industry, sharing how coaching has been a transformative force in her leadership path. Whether you're navigating the unpredictable world of club management or seeking inspiration to maintain an active lifestyle amidst life’s chaos, Meredith’s approach offers a fresh perspective.
In an industry notorious for long hours, achieving work-life balance becomes a critical skill rather than a lofty ideal. We explore this crucial topic, discussing how leaders can foster healthier expectations within their teams and the diverse career paths available in private clubs beyond the traditional food and beverage roles. Drawing from her experiences teaching at universities and engaging in professional coaching, this episode highlights the avenues for personal and professional growth, particularly for women in hospitality. Prepare to explore the intersection of leadership, lifestyle, and professional development with insights that could redefine your career trajectory in the private club sector.
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We sit down with Dana Cancellaro, the dynamic Chief Operating Officer and General Manager of Crestmont Country Club. Dana shares her incredible journey, from working in sales and hospitality to becoming a trailblazer in the private club industry. We dive into her personal and professional experiences as an openly gay club manager, discussing the challenges and triumphs of fostering inclusivity and equity in a traditionally exclusive space.
Dana also reveals the pivotal moments in her career, including how embracing her authentic self led to major breakthroughs in her leadership style. She offers valuable insights on handling difficult members, the importance of mentorship, and the power of small changes that can make a big impact. Whether you're a club management veteran or just starting out, Dana’s story is full of inspiration, humor, and practical advice for navigating the evolving world of private clubs.
Tune in for an engaging conversation filled with leadership lessons, real-world advice, and a lots of laughs along the way!
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We’re joined by Paul Landon, founder of Magnolia League, a men’s skincare brand designed specifically for active men, like golfers and outdoor enthusiasts. Paul shares his journey from dealing with bad skin to creating a clean, premium skincare line that’s perfect for private clubs.
We discuss how clubs can elevate their wellness offerings by incorporating high-quality skincare products into locker rooms and pro shops, and why clean skincare is essential for protecting skin from the sun and other elements.
Paul explains the harmful chemicals in typical skincare products and how Magnolia League provides a better alternative for men’s skin health.
Want to try Magnolia League? Click 👉 here 👈 for 10% off your first order!
If your club is interested in offering Magnolia League and wants free samples, email us at Hello@PrivateClubRadio.com.
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In this episode, Colin Burns shares his behind-the-scenes journey of organizing the U.S. Open and what it takes to lead through high-pressure situations. He dives into the power of club retreats for building stronger teams, creating collaboration, and solving big challenges. Colin also highlights the incredible work of the Metropolitan Club Foundation, raising millions to support education and club employees in need. Plus, you’ll hear about his passion for the Gladney Cup, a charity event supporting adoption, and the life-changing stories behind it. Packed with leadership insights and inspiring moments, this episode is a must-listen for anyone in the private club world!
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Learn how Kevin Daniel Lelumiere, the GM and COO of the Country Club of New Canaan masterfully balances talent acquisition and mentorship to build resilient, high-performing teams.
Discover the profound impact of understanding employees' personal lives and engaging with their families to create a supportive and cohesive work environment. Kevin sheds light on the critical aspects of hiring and letting go of staff, emphasizing the "hire slow, fire fast" mentality to maintain a healthy team culture.
Kevin also shares his personal journey with mentorship, revealing how the balance of listening and speaking can make or break a mentoring relationship. Gain insights into the informal yet impactful mentorship program at the Country Club, which meets every two weeks to groom future leaders. Learn the essential qualities of a good mentor, such as self-deprecation, consistency, and tenacity, and explore strategies for building resilient teams through personal connections and consistent check-ins. This episode promises valuable takeaways for anyone looking to enhance their leadership skills and foster a strong, supportive team environment.
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Ever wondered how to create captivating content that keeps your private golf and country club members engaged? Join us as we speak with Shanna Bright from Private Clubs Online, who unveils her secrets on developing dynamic content pillars. Shanna shares her wealth of experience in crafting a balanced mix of educational, entertaining, and storytelling content that genuinely resonates with both current and prospective members. Discover how capturing magical moments, celebrating unique holidays, and leveraging social media can transform your club's communication strategy.
Shanna and I discuss the intricacies of community engagement and strategic communication essential for successful event planning. From obtaining permits and coordinating with local authorities to fostering strong neighborly relations through inclusive events, this episode dives deep into the nuts and bolts of effective event management. We also touch upon the importance of varied content, offering stellar examples like event promotion, member stories, and renovation updates to keep your club's social media lively and engaging.
In an era where personalized communication is king, we explore strategies for a significant membership push—aiming to boost membership at the City Club by 300 in a year! Shanna emphasizes the importance of tailored communication efforts, such as personalized phone calls and emails, to keep members active and invested. Get ready to hear amazing personal anecdotes that highlight the evolution of member relations and the cultural context of engaging with your community. Plus, we offer practical tips for planning your club’s communication for the next year, including a strategic content package complete with holidays and hashtag events like "International Talk Like a Pirate Day." This episode is packed with actionable insights to elevate your club’s member interactions and overall experience.
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How does a strong organizational culture shape the success of a private club?
Join us as we uncover the secrets of thriving club management with Casey Smith, General Manager and PGA Professional of the Year at Chenal Country Club.
Casey takes us through his journey to receiving this prestigious award and shares invaluable insights from the Golf Professional of the Year conference at Bandon Dunes. We explore the critical aspects of adaptability, leadership trust, and the creation of a cohesive team culture, comparing the dynamics of privately owned versus member-owned clubs. Casey’s experiences and wisdom highlight the importance of continuous learning and relationship-building for sustained success.
Discover the transformative power of selfless leadership and the role of culture in driving long-term excellence. We reflect on the journey at Chenal and the importance of team involvement and overcoming staff resistance. Drawing inspiration from John Gordon’s "You Win in the Locker Room First," we emphasize that what is celebrated and tolerated defines an organization’s culture. Personal stories, including an inspiring encounter with Coach Bowden at Florida State, illustrate the profound impact of leaders who prioritize their people. This episode promises a treasure trove of lessons for anyone committed to fostering a culture of excellence in any organization.
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Wondering how a passion for pastry and a chance encounter can lead to a thriving career in the private club industry? Join us as we sit down with Anna Robleski, the assistant manager at Round Hill Club in Connecticut, whose journey is nothing short of inspiring. From her transformative experience at the Augusta National Masters Tournament to her creative endeavors with Chobani Yogurt, Anna unveils the many layers of her professional path. She shares how a pivotal connection at Johnson & Wales University steered her toward Ballantyne Country Club, where she refined her event management skills. Listen as she draws fascinating parallels between scuba diving and club management, and underscores the value of scholarships for young professionals breaking into the industry.
As private clubs evolve to cater to entire families rather than just individual members, modernizing member vetting processes becomes crucial. We explore this dynamic with Kennis, who emphasizes the importance of comprehensive information gathering to make well-informed decisions. Learn about the innovative efforts in places like Greenwich, Connecticut, where creative summits and scholarship opportunities are paving the way for a more inclusive and engaging club experience. We also discuss the challenges and triumphs of convincing club boards to embrace progressive initiatives and the role of family-friendly activities in attracting and retaining members. Don't miss our heartfelt thank you message and a gentle nudge to like, share, and subscribe to stay connected with our podcast!
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Our conversation with Matt Campagne, Director of Food and Beverage at Tchefuncta Country Club in Louisiana. Matt's journey starting as a busboy and climbing the ranks to become a key figure in the club industry.
You'll learn how Matt expertly balances member preferences with club needs, and why adaptability and solid communication are critical in hospitality.
In this episode, we dive into the complexities of transitioning through various management roles, distinguishing between titles like food and beverage manager and director. Matt recounts his rewarding experience of turning around member satisfaction at Tchefuncta Country Club and underscores the importance of building a cohesive team, including hiring an executive chef.
As we talk about elevating food quality and managing events, Matt offers practical tips on sourcing high-quality ingredients and the joy of organizing memorable private events. This episode is a treasure trove of knowledge for anyone keen on enhancing member experiences and making a mark in club management.
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Imagine turning a whimsical idea from a casual lunch meeting into a record-breaking, impactful community project. Join us as we chat with Bill Horton, the mastermind behind the world's largest gingerbread house, who shares his incredible journey from conception to completion.
You'll hear firsthand how Bill and his team at Traditions Country Club back in 2013 in Bryan Texas, overcame logistical challenges and rallied an entire community to build a massive gingerbread house that not only broke records but also raised over $200,000 for a local trauma center back in 2013.
Discover the fascinating media frenzy that captured the world's attention with coverage from major outlets like CNN and Fox News, and learn about the ingenious solutions and partnerships that made this dream a reality. From repurposing materials with Habitat for Humanity to navigating unexpected challenges like a bee invasion, Bill's story is a testament to creativity, determination, and the remarkable power of community collaboration. This episode celebrates the joy and recognition received by everyone involved, including the special Guinness World Records certificates.
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In this episode, we sit down with LuAnn Giovannelli CCM CAM, CMAA Fellow & GM/COO Bay Colony Community Association. a trailblazer in the private club industry and one of the first female General Managers in the country.
With over 30 years of experience, LuAnn reflects on her rise in a male-dominated field, sharing how she broke barriers while staying true to herself. Her guiding principle? “There’s no right way to do the wrong thing.” This mantra has not only shaped her leadership style but has also helped her mentor young professionals in the club industry.
You will learn about the evolution of club management from the 1980s to today, including how work-life balance expectations have changed for younger generations. LuAnn also opens up about her passion for drag racing, drawing parallels between racing and making fast, confident decisions in leadership. Whether you’re a seasoned club professional or new to the field, LuAnn’s insights on authenticity, mentorship, and handling boardroom dynamics are invaluable.
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Ready to elevate your club’s next tennis retreat to the next level? Expert Scott Colebourne from Tennis Resorts Online joins us to share his wealth of knowledge on crafting the ultimate tennis getaway for your members. With over 25,000 user reviews backing his expertise, Scott provides practical, actionable advice on selecting top-rated tennis resorts and tailoring experiences to fit the unique needs of your club. Discover his four essential tips that can help you curate an unforgettable tennis vacation that will leave your members raving.
We’re diving deep into the essentials of customizing on-court experiences, from coordinating with resort staff to ensuring your group's skill levels are matched perfectly. Learn the secrets to effective planning and communication that can transform a good trip into a phenomenal one. Plus, Scott highlights the perks of direct resort communication for better rates and personalized arrangements, alongside the option of private home stays to enhance your club's getaway experience.
This episode is filled with expert insight to ensure your next tennis retreat is nothing short of spectacular for your members!
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How important is club culture and social interaction to private club members today? Join us on the Private Club Radio Show as we sit down with Eric Bray from GGA Partners to uncover the findings of an extensive study on member perspectives and preferences. We reveal how younger members' emotional bond with their clubs often outweighs considerations of cost, and why amenities and top-notch service levels are more critical than ever. Discover how the integration of technology is helping clubs strike the perfect balance between high-touch personal interactions and high-tech convenience.
In a shift towards the future, explore how club amenities are evolving to cater to modern member expectations while preserving the social fabric that unites generations. We discuss the transition from fine dining to more casual, memorable dining experiences and the importance of accessibility to amenities. By leveraging commonalities among members and gathering consistent feedback through surveys, clubs can stay ahead of the curve. Lastly, celebrate a significant 14% increase in member loyalty and learn why obtaining feedback from former members is pivotal. For those hungry for more, don’t forget to access the detailed member perspectives report at ggapartners.com. Tune in for a wealth of strategies designed to elevate your club experience!
For more detailed insights, don't forget to check out the "Club Members Perspective" report at ggapartners.com.
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What can the Country Club of Detroit's historical journey teach us about blending tradition with modernity? Join us as we sit down with Craig Cutler, the club's General Manager, to uncover the club's fascinating transformation from its 1897 inception to its recent renovations. Craig offers a captivating look at how the club has managed to preserve its rich heritage while integrating contemporary amenities, ensuring a balanced experience for both long-time members and newcomers. His insights into fostering strong relationships within the club make this episode a must-listen for anyone interested in the hospitality industry.
Travel with us from the glitzy world of Los Angeles post-production to the storied clubs of Michigan, as I share my career journey that spans iconic venues like the Formosa Cafe and the Greek Theatre. Moving to Michigan brought new opportunities at prestigious spots like the Detroit Athletic Club and the Country Club of Detroit. The episode delves into the invaluable lessons learned from these experiences, emphasizing the importance of building strong relationships with regulars, reinvesting in the club experience, and maintaining a stellar reputation—an ethos I attribute to my mother's influential guidance.
Finally, we explore the impressive renovation projects initiated at the Country Club of Detroit in 2013, from converting an outdated snack bar into a standalone restaurant to the ambitious task of relocating a six-lane bowling alley below grade. Learn how these innovative changes have driven increased revenue and membership without sacrificing user experience. Craig's thoughtful approach to managing growth, member engagement, and staff development, coupled with personal stories and insights on career resilience, rounds out this enlightening discussion. Don't miss out on Craig's wisdom and practical tips for navigating the ever-evolving landscape of the hospitality industry.
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Food and beverage success insights from Nicholas Gora, General Manager of Indian Hills Country Club in Tuscaloosa, Alabama.
Join us as we dive into Nicholas's journey of overcoming the challenge of finding the right chef, a quest that saw him navigating through four chefs in six years. Discover how the perfect culinary leader led to a remarkable 40% increase in business, all through a blend of culinary prowess and the ability to connect with club members while understanding the business side of operations. Get ready to learn about the essential qualities that make a chef indispensable in the private golf and country club scene.
This episode also explores the broader transformation of Indian Hills Country Club. Hear about the successful transition of an internal candidate to head chef and the profound impact of a $6 million renovation on membership growth. From new dining facilities to enhanced tennis courts and a state-of-the-art fitness center, find out how these upgrades, paired with a member-friendly reapplication process, have driven new memberships and brought back former members. Join us for an episode packed with valuable insights on club management, personal growth, and the thrilling challenges that come with the territory.
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Meet Audra Lucas, the general manager of Shelter Harbor Golf Club, whose unique career was inspired by her grandfather, a long-standing PGA member. Audra shares her compelling journey, from her initial passion for baking to becoming a key leader in the private club industry. She delves into her leadership style, influenced by her family's legacy, emphasizing coaching, mentoring, and creating a performance-driven culture. Audra's experiences offer invaluable insights for anyone interested in the intricacies of private club management, employment culture, and capital improvement trends.
Learn how she has navigated the dynamic environments of both historic and young clubs, tackling everything from innovative member programming to large-scale events. Audra sheds light on the importance of maintaining strong professional relationships and the full-circle moments that define a career in hospitality.
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Ever think 80s pop culture could level up your club? We’re diving into it with Chris Clews. From leadership to member engagement, Chris shows how iconic 80s elements can inject fresh energy into your club, making it more vibrant and successful.
Get ready to see how characters like Spicoli from Fast Times and Lloyd Dobler from Say Anything can inspire a more fun, inclusive atmosphere at your club. It’s all about turning everyday interactions into unforgettable moments.
And when things get tough? We’re taking a page from John Bender’s playbook in The Breakfast Club to tackle stress and keep things cool. This episode is packed with practical tips and a good dose of 80s nostalgia to help your club thrive. Don’t miss it!
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Join us as Anthony Billwin, a seasoned hospitality professional, shares his compelling journey from managing prestigious hotels and country clubs, to becoming an innovator at von Stiehl Winery in Wisconsin. Anthony navigates us through his career shift just before the COVID-19 pandemic and the transformative developments at the winery, including the introduction of a distillery and a cidery, reflecting his unyielding passion for quality and creativity in the wine and spirits industry.
In this episode, we uncover the impressive evolution of von Stiehl, spotlighting its shift from sweet wines to high-end reds and the exciting new additions like a taste test tap system and a thriving cider taproom.
Discover the sustainable practices behind their distillery program, including the creation of grappa from leftover grape skins, and how AI-generated label designs are revolutionizing their branding strategy.
Anthony offers an insider's look at the winery's bold rebranding efforts and the launch of popular new cider flavors, promising an exciting future for von Stiehl Winery. Grab a glass and tune in for a toast to innovation and excellence in winemaking!
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In this episode, we’re joined by Jim Miller, PGA, CCM, General Manager at Sonnenalp Club, who takes us on a journey through his remarkable career in the private golf and country club industry. From his early days as a back waiter to his current role as a leading club manager, Jim’s story is a testament to the power of varied experiences and the invaluable role of mentorship. His unique career path, which includes roles as a line cook and head golf professional, has equipped him with a diverse skill set that’s crucial for maintaining smooth operations and fostering effective communication across all departments.
Jim's insights reveal how his multifaceted background enables him to navigate the complexities of club management with ease, ensuring that every aspect of the club runs like a well-oiled machine. He shares how these experiences have not only shaped his leadership style but have also instilled in him a deep understanding of the importance of teamwork and collaboration. This episode is more than just a discussion on club management—it’s a compelling narrative on the value of a well-rounded career and the profound impact of mentors who guide you along the way.
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Discover how to transform your leadership approach and create a positive work culture with insights from Maggie Berrigan, the dynamic Beach Club Manager at Westchester Country Club. Maggie dives into her fascinating career journey, sharing stories from her early days in restaurants and private clubs to her time at Augusta National Golf Club during the iconic Masters Tournament.
You'll learn how her decade-long commitment to teaching yoga has profoundly influenced her management style, enabling her to maintain focus and calm in even the busiest times.
Maggie’s approach to leadership and mentorship is nothing short of inspiring.
She believes in fostering a welcoming and supportive environment, especially when mentoring high school and college-aged staff.
Listen as she discusses her strategies for shaping young employees into conscientious and capable individuals, emphasizing the importance of leading by example. Maggie provides invaluable advice on the significance of mental health, staying grounded, and ensuring that her team feels both valued and motivated.
If you're curious about innovations in club management, this episode is packed with fascinating insights. Maggie shares details about the enhanced culinary programs at the club, the focus on healthier food options, and the robust employee recognition initiatives that boost morale. From managing the high-energy environment of a beach club during peak times like the 4th of July, Maggie offers a comprehensive look at how positive leadership and wellness are transforming the hospitality industry.
Tune in for a captivating conversation that promises to leave you inspired and equipped with practical tips for your own leadership journey.
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Gain exclusive insight into how thorough background checks prevent problematic individuals from infiltrating elite circles with Dan Klemek, Director of Operations at Kennis / Membervetting
Dan shares his journey from aspiring federal agent to spearheading comprehensive investigations that safeguard club communities and reputations.
Brace yourself for some astonishing revelations as we dive into the complexities of uncovering hidden histories, from shocking affiliations to forgotten social media posts. Learn how meticulous investigations reveal unexpected truths, including the discovery of current and former Nazi party members. Our conversation touches on the evolution of social media and the surprises that arise during membership screenings, illustrating the delicate balance between thorough vetting and unexpected findings.
Discover the permanence of online actions and the dual lives people lead as we delve into online investigations and personal profiles. From ghost accounts to anonymous platforms, Dan reveals how the hidden sides of individuals are exposed. Hear stories of secret accounts, such as a police chief's racist posts, and the impact of uncovering relentless online complainers. This episode underscores the value of detailed background checks in maintaining club harmony and preventing disruptions, showcasing the critical role of these investigations in protecting the club's community.
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A behind the sceens look at achieving the prestigious Certified Club Manager (CCM) designation with insights from industry professionals Stephanie Peters, James Creamer, and Corey Melroy. Their stories of dedication, perseverance, and collaboration offer valuable lessons for anyone aiming to advance their career in the private golf and country club sector. They recount their journey, including the rigorous preparation process and the profound benefits that come with this professional milestone.
Listen to how professional development courses like BMI create unexpected bonds and lifelong friendships. Our guests share personal anecdotes about how their career paths intertwined and the importance of networking, mutual support, and resilience, especially during the challenges posed by the COVID-19 pandemic. The camaraderie and shared experiences provide a compelling narrative on the power of professional relationships in achieving career goals.
For those aspiring to earn their CCM certification, this episode serves as a rich resource of practical advice and inspiration. Learn from Corey, James, and Stephanie as they offer tips on diligent study habits, the importance of forming supportive relationships, and embracing the journey with a positive mindset. This episode is not just about certification; it’s about fostering a culture of continuous growth, professional development, and community within the private club industry.
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In our latest episode with Sarah Mueller, an emotional intelligence expert, trainer, and coach, reveals her own transformative journey from burnout to balance.
Learn how emotional intelligence can be a game-changer, helping you address emotional baggage, live authentically, and challenge those deep-seated beliefs that lead to overworking and neglecting self-care.
We also tackle the prevalent issue of burnout among private club managers who are often caught in the relentless cycle of pleasing others.
Sarah and I discuss how recognizing the signs of burnout—such as exhaustion and lack of fulfillment—can be the first step toward taking radical responsibility for your life.
By embracing mindfulness, intentional responses, and building a habit of gratitude, you can realign with your true self, rediscover joy, and ultimately enhance your leadership energy to positively impact your team and club members. Don't miss this enlightening conversation that combines emotional intelligence with practical strategies for a more balanced and fulfilling life.
Pick up Sara's book, The Balanced Life Blueprint, HERE
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What if starting as a 15-year-old valet without a driver’s license could lead to becoming the General Manager of a prestigious golf and country club?
Join us as we unravel the incredible journey of Joe Smith on the Private Club Radio Show. From his humble beginnings to his role as the GM and COO of Countryside Golf and Country Club, Joe's story is a masterclass in leadership, perseverance, and the value of continuous learning. We'll also hear from Joe Smith, whose rapid ascent from parking cars to managing food and beverage services underscores the transformative power of dedication and attention to detail.
Navigating professional achievements and personal challenges is no small feat, especially when faced with a company bankruptcy during a financial crisis or family health crises. Our host shares their poignant experiences from their career and personal life, emphasizing the importance of creating a safe environment for failure and balancing career opportunities with personal commitments. We discuss the fluidity of work-life balance and how accepting life's inherent imbalance can lead to better harmony, drawing on advice from endurance coaches and personal anecdotes.
As member expectations evolve, so too must club management practices. We explore how creativity in hiring, offering diverse activities, and extensive renovations can invigorate a nearly 40-year-old golf club. From a $5.5 million golf course overhaul to an ambitious clubhouse renovation, this episode highlights the necessity of adaptability and continuous learning in the ever-changing landscape of club management. Don't miss this engaging episode—sign up for our newsletter at privateclubradio.com for early access to more inspiring stories and exclusive content!
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Ever wondered what it's like to navigate the high-octane world of hospitality while battling personal demons? Joe Mendez, CMAA chair, joins us to share his raw, unfiltered journey through addiction and sobriety within the hospitality industry.
Joe gives a candid account of his experiences and the urgent need for open conversations and support networks.
Joe's path to becoming a renowned figure in hospitality is anything but conventional. Initially an accounting major and auto mechanic, a chance restaurant job ignited his passion for the industry, prompting a major career shift. Joe's story is one of resilience and transformation, underscoring the power of networking, lifelong friendships, and the vital role of CMAA events in shaping his professional journey.
His return to Las Vegas as a CMAA chair—a full-circle moment from his first industry conference—highlights the importance of community and support in navigating this challenging field.
The conversation doesn't stop at personal stories. We zero in on actionable steps for fostering a more compassionate workplace, such as the creation of a sober support group for club managers.
From LinkedIn posts to real-world meetings, Joe's initiative has provided a lifeline for many. We also explore alternative ways to support colleagues, like thoughtful non-alcoholic gifts, and emphasize the importance of mental health awareness. Join us for a powerful discussion that aims to transform how the hospitality industry addresses addiction and mental health challenges.
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Ever wondered how private clubs maintain their exclusivity and reputation? This episode promises to uncover the secrets behind effective member vetting practices with UK investigative journalist Seth Thevoz and member vetting expert Paul Dank. We kick off by contrasting club management practices between the US and Europe, focusing on the invaluable role of thorough background checks and the influence of data protection laws. Our guests share captivating insights into the challenges UK club managers face when seeking guidance from American conventions, all while navigating the more informal nature of their local associations.
Join us as we dive deep into the essentials of member vetting, crucial for preserving a club’s integrity and harmony. Seth shares international anecdotes from London, while Paul highlights the significance of meticulous vetting processes to prevent future issues. We tackle the complexities of expelling controversial members and the difficulties in gathering reliable information, particularly for international applicants. Gain a better understanding of how clubs in different regions approach governance and member vetting to maintain their esteemed reputations.
In this comprehensive episode, we also explore the evolving dynamics of club membership vetting. Learn about the importance of distinguishing vetting from recruiting functions, and the necessity of robust data retention policies to protect sensitive information. We delve into the role of Open Source Intelligence (OSINT) in modern investigative practices, drawing parallels with academic research methods. Whether you’re a club manager or simply intrigued by the mechanisms of exclusivity, this episode is packed with valuable insights and practical advice. Don't miss out on this thorough exploration of club governance and member vetting practices across continents!
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Ever wondered how to effectively manage a board that frequently changes members? This episode takes you through tried-and-true methods for building robust relationships with board members, featuringRyan Doerr, President of Strategic Club Solutions.
Ryan brings his expertise to our discussion, sharing practical strategies for thorough preparation, managing up, and engaging key stakeholders like the president and executive committee.
Learn why boards often fall into the trap of micromanagement and how tools like the RASCI matrix can demystify roles and responsibilities, ensuring smoother operations and stronger governance. We also delve into the delicate balance of confidence and humility in leadership, drawing from Ryan’s extensive experience to provide actionable advice for any leader looking to strengthen their approach.
We wrap up with insights into strategic planning, proper onboarding of board members, and the importance of internal PR campaigns to secure member support for significant projects. For more of Ryan's expertise and to learn about the RACI Matrix, head over to strategicclubsolutions.com or connect with him on LinkedIn.
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Starting his career as a busboy and climbing to become a key leader in the private club industry, Jay Hingsbergen, the General Manager of the University Club of Cincinnati, shares his incredible journey and the invaluable lessons he has learned along the way.
We dive into the resurgence of city clubs and the intricate art of creating successful programming that captivates members, emphasizing the importance of mentorship and long-term dedication in this unique field.
Jay brings fresh insights into navigating leadership roles within longstanding institutions. Discover how he blends modern trends and technological advancements to attract a younger crowd while maintaining a cost-efficient operation.
From enhancing social offerings with top-tier sommeliers and mixologists to leveraging a fractional economy for specialized professional services, Jay reveals how external expertise can revolutionize the member experience and foster internal staff development.
This episode is packed with actionable strategies and real-life examples.
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Discover how a groundbreaking algorithm is transforming the world of private golf clubs!
Jason Becker joins us to reveal how Golf Life Navigators is revolutionizing membership matchmaking by aligning clubs with members who share similar preferences and needs.
Inspired by the success of dating algorithms, GLN's tool enhances club culture and reduces attrition rates, providing unparalleled exposure for clubs nationwide.
With an impressive track record, Golf Life Navigators has already assisted 55,000 people in finding their ideal clubs, particularly in the popular Sunbelt regions.
Curious about how clubs can maintain a steady pipeline of qualified leads? We unpack GLN's subscription-based program, which has received rave reviews from clubs of all sizes. With features like "Feature Club Friday" e-blasts and customized microsites, GLN ensures clubs stay visible and connected with prospective members 24/7.
Listen as we explore how this innovative approach is a game-changer for membership directors, integrating seamlessly into their existing marketing strategies to boost membership and club visibility in a competitive landscape.
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Crafting a leadership brand is more than just a buzzword—it's about executive presence, storytelling, and ethical clarity.
Ever wondered how to stand out in the competitive world of hospitality, particularly in the exclusive private club sector?
This episode promises to unlock the secrets of personal branding with insights from Tom Wallace from KKW.
We dive into the essence of what makes professionals like chefs, CFOs, and leaders unique, and how they can convey their singular qualities to land top-tier positions. With 2025 around the corner, discover why your LinkedIn profile might be your most powerful tool yet in showcasing your professional identity.
Listen to personal stories and valuable advice that stress the importance of hard work, a love for people, and maintaining a positive attitude over traditional education credentials. Learn how these elements, combined with a robust personal brand, pave the way for a thriving career in hospitality.
Tom Wallace emphasizes the need for confidence, consistency, and a clear set of non-negotiables. We also tackle the potential pitfalls of social media and the importance of maintaining a professional online presence. Learn how to communicate effectively with concise, logical messaging, and understand why brevity can be your ally in professional settings.
This episode is packed with actionable tips to help you navigate the intricacies of personal branding and leadership in today's hospitality landscape.
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Join us as we sit down with Paul Dank from MemberVetting.com to uncover the crucial balance between maintaining high standards and ensuring a welcoming, inclusive environment for all members. We'll demystify common fears surrounding stringent vetting practices and clarify how transparency and fairness can help clubs avoid potential legal issues while fostering a secure community.
Paul Dank shares valuable insights into how clubs can articulate their reasons for member denial without crossing the line into discriminatory practices. We'll explore real-world cases, such as the Crumbley trials, to illustrate the necessity of understanding a potential member's character in protecting the club's reputation. This discussion is indispensable for anyone involved in the governance and management of private clubs, as it underscores the importance of aligning new members with the club's decorum policies, ensuring both legal safety and a positive environment for everyone.
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This episode is a doosey and we have the wonderful Alfredo Hildebrandt, General Manager and COO of Lakewood Country Club.
Discover how honesty, a fun yet productive work atmosphere, and choosing the right boss can transform your career. Alfredo's inspiring journey from the hotel industry to a leading role in private clubs is packed with valuable insights and practical advice, emphasizing the power of mentorship and strategic career moves.
Explore the art of building world-class hospitality teams with insights that go beyond traditional hiring practices. Learn from personal experiences and the invaluable mentorship of Chris Hampton, as we discuss the importance of recruiting compassionate and genuinely hospitable individuals. Understand how we managed to hire exceptional mid-level managers without even advertising, leveraging the strength of connections and fostering a legacy of excellence.
Get ready to be entertained with the unique "Lakewood Pride bling" tradition that awards employees with a large, spinning chain for outstanding achievements. This motivating and fun initiative not only enhances staff morale but also creates a welcoming environment for club members and their families. Alfredo shares his wisdom and key lessons learned over his impressive career, making this episode a must-listen for anyone in the hospitality industry. Don't miss out—like, share, and subscribe, and sign up for our newsletter at privateclubradio.com for the latest updates and exciting content.
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Ever wondered how to transform your golf or country club's online presence from dated and drab to sleek and sophisticated? Join us as we sit down with Danielle Chavez, founder of Club Design Studio, to uncover the secrets of modernizing graphic design for elite private clubs. Say goodbye to the clip art of yesteryear and embrace contemporary aesthetics with actionable tips for redesigning websites, landing pages, and digital assets. This episode is a must-listen for anyone involved in upscale club branding and digital communication.
Discover the latest design trends that luxury clubs are adopting, emphasizing minimalist and elegant aesthetics. Danielle shares her expertise on the power of white space and concise content, offering strategies for achieving a high-end, polished look. Plus, we highlight indispensable digital tools that can revolutionize club operations and communication.
Elevate your productivity and streamline processes with insights from this comprehensive guide to enhancing both the appearance and efficiency of your club.
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Ever wondered what it takes to orchestrate a seamless experience at one of the most iconic magic clubs in the world? Join us as we uncover the fascinating journey of Irv Levy, the mastermind behind the operations of the Magic Castle. From his beginnings at the Griffin Club, where he led a $25 million renovation, to his current role as General Manager and Chief Operating Officer at the Academy of Magical Arts, Irv shares the secrets and strategies that keep the magic alive for 550 nightly guests. Learn how he navigates the unique challenges of managing 200 employees in a meticulously programmed environment and the innovative solutions he implemented to enhance internal communication and staff relations.
In this captivating episode, we dive into the daily intricacies and unexpected surprises of running a prestigious and busy magic club. Irv reflects on his extensive career transformation, offering insights into his transition from hotels and restaurants to the world of private clubs. Discover the importance of detailed planning, the orchestration needed for smooth guest experiences, and the pivotal role of an HR department in maintaining operational harmony. This is a must-listen for anyone interested in the behind-the-scenes magic of club operations and the leadership genius who has revolutionized every club he has touched.
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We then dive into an engaging conversation with Joe Trauger from the National Club Association (NCA) to explore the invaluable role the NCA plays in advocating for private clubs through top-notch education and governance practices. Don't miss out on important updates by subscribing to our newsletter and following us on social media.
Excited to hear some surprising stories from Joe Trocker about his deep connection with Green Day? You're in for a treat! Joe reminisces about how Green Day once rocked his college basement in Mankato and shares memorable anecdotes about Billy Joe Armstrong's close ties to the local community. We chat about the electrifying live shows of Green Day and Foo Fighters, emphasizing their exceptional fan interactions and the joy they bring to audiences. Joe also gives a shoutout to Billy Joe Armstrong's side project, The Longshot, and even a spontaneous pub performance by Green Day in Ireland. For an extra treat, we recommend experiencing Dave Grohl's book as an audiobook for a truly immersive experience.
Switching gears, we tackle the serious business of current legislative activities in Congress, focusing on appropriations and the Department of Homeland Security's H2B visa policy. We discuss the efforts to secure more supplemental visas for seasonal employers and the competitive nature of this process. Additionally, we navigate through the latest regulatory changes, including new overtime rules, upcoming regulations from the Occupational Safety and Health Administration, and the complexities of club membership fees. Stay tuned for updates on the private club industry and exciting upcoming events from the NCA.
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Ever wondered what it takes to manage a prestigious private club?
Join us as we spotlight Kane Pappas from Farley Dickinson University, who opens up about the unique educational journeys available in club management.
Kane shares how hands-on experiences and visits to elite clubs, supported by the Club Foundation and the New Jersey Club Managers Association, are integrated into the hospitality program to give students a taste of real-world operations. You'll gain insights into how these practical learning opportunities are shaping future leaders in the industry.
The episode doesn't just stop at academic experiences; it also highlights Kane’s fascinating 20-year career path rooted in hospitality and education. From discovering the vibrant field of hospitality and tourism management in 2004 to working at iconic venues like Giant Stadium and Meadowlands Racetrack with Aramark, Kane’s journey is a testament to the importance of hard work and authentic connections. Now, as an educator, Kane is passionate about mentoring students, helping them navigate their own professional journeys with invaluable industry insights.
We also tackle the evolving landscape of higher education in the wake of COVID-19. Hear firsthand how students and faculty adapted to online and hybrid learning models, overcoming initial struggles to find innovative solutions. And for a personal twist, discover Kane’s fervent love for classic cars. We explore her involvement with the Rad Collection car dealership and how she blends her automotive passion with her professional life. This episode is packed with stories and lessons that are sure to inspire both current students and seasoned industry veterans.
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How do golf clubs in the UK and the US stack up against each other?
Join us for an enlightening conversation with Leighton Walker, General Manager of Cirencester Golf Club in England and co-host of Golf Talk UK, as he shares his expert insights on the contrasting landscapes of golf club experiences on both sides of the pond.
We'll uncover why UK clubs often boast lower membership fees and joining costs, making golf more accessible to a broader audience, including youngsters.
Meanwhile, in the US, the bar is set high with premium service quality expectations. This episode promises to enrich your understanding of the cultural and operational differences defining the private golf and country club scene.
The value of career diversity takes center stage as we discuss the unique growth paths within the golf club management industry. From small clubs in Australia to member-owned clubs in the UK, gaining experience across diverse roles can significantly enhance one's adaptability and expertise.
Leighton shares his personal journey, transitioning from part-time management to growing a successful podcast brand, and highlights the critical importance of mentoring and training in shaping a fulfilling career. We also demystify the role of a Secretary Manager and its varying responsibilities across different countries, providing a comprehensive view of this pivotal position.
Inclusivity and modern trends in golf club management are also key topics in this episode. Leighton talks about innovative ideas to boost member engagement, such as offering free lessons by PGA professionals, and emphasizes the significance of incremental improvements in club services. Learn about the challenges of measuring these initiatives' impact and how they can lead to greater member satisfaction and retention. Finally, we delve into the evolution of our own golf industry podcast, a valuable platform for learning and networking, with exciting plans to expand into live discussions and interactive formats. Don't miss out on these insights and more in our latest episode!
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Join us for an insightful conversation with Steve Salzman, GM and COO of the Club of Carlton Woods, as we uncover his methodologies for transforming the club’s food and beverage offerings.
By hiring a CEC certified executive chef, Steve has introduced unparalleled quality and service, fostering an environment where member pride and satisfaction soar.
Learn how the thoughtful care of members' guests translates into a rewarding atmosphere for everyone involved, making the private club industry a fulfilling field for professionals.
Discover the secrets behind creating memorable club member experiences as we dive into the importance of empowering team members.
We'll share riveting anecdotes about the magic that happens when employees are freed to make member-centric decisions. Listen as we discuss the journey of building a world-class culinary team at Carlton Woods, featuring insights from certified master chef Russell Scott. With stories of mentorship and leadership, this episode emphasizes the importance of nurturing personal connections and maintaining high standards to deliver exceptional dining experiences. Don’t miss out on these transformative strategies that can set your club apart.
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We sit down with Ralph Edmonds from Evansville Country Club. Ralph’s journey from sous chef to general manager is a masterclass in flexibility and adaptability.
Discover how he’s handled unexpected challenges and hear his invaluable advice on member relations while keeping up with industry trends.
Join us for an in-depth exploration of Ralph's remarkable career path, starting from his early days at Pine Hollow Country Club in 1998. We traverse his experiences across prestigious hotels like the St. Regis and Sheridan Park Avenue, and his pivotal move into country club management. Influenced by his Italian upbringing and his mother’s work in diners, Ralph’s story is a testament to how passion and dedication can lead to a fulfilling career in general management.
From the evolution of club management careers to the unique hurdles faced in smaller cities, Ralph shares his firsthand experiences and insights. Learn how technological advancements have reshaped operational dynamics and member expectations over the past two decades. Don’t miss the engaging conversation on the logistical challenges and labor pool limitations,
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In this episode, we delve into the hidden world of ghost accounts with Paul Dank from Kennis / MemberVetting. Ghost accounts are anonymous social media profiles that allow individuals to engage in behaviors they wouldn't normally display under their real names. Paul explains how the anonymity of these accounts can lead to negative and harmful behaviors, such as hate speech and inappropriate content, which can severely impact the reputation and harmony of private clubs.
Paul shares real-life examples of how these ghost accounts have been used to spread negativity and how Kennis has successfully identified them. From a police chief spreading disinformation to individuals posting inflammatory content, the episode highlights the varied and sometimes shocking nature of these anonymous profiles. The discussion emphasizes the importance of clubs being aware of these accounts, as potential members may hide behind them, presenting a polished image while engaging in damaging activities online.
To safeguard the integrity of their communities, private clubs must prioritize fact-based member vetting. Kennis offers specialized services to uncover these ghost accounts, ensuring that clubs can make informed decisions about their memberships. For more information and to learn how Kennis can help protect your club, visit Membervetting.com.
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What does it take to manage a golf club through economic highs and lows, and how do you keep the greens vibrant despite unpredictable challenges? Join us for a captivating chat with Mark Iwinski, General Manager and COO of Old Corkscrew Golf Club, as he walks us through his remarkable journey since the club’s construction in 2005. From the economic downturn that struck shortly after its opening to the influx of new members who saw opportunity amidst adversity, Mark's insights provide a unique look at the resilience needed in the golf club industry.
Mark peels back the curtain on the staffing issues, operational hurdles, and surprising setbacks—like the mysterious halt in greens growth last year. Despite consulting with experts, the cause remained elusive, yet the club's strategic choices and resilience led to a full recovery. Mark's stories underline the importance of adaptability and determination in overcoming the unpredictable nature of the business.
We also explore the fascinating evolution of Old Corkscrew Golf Club, from its origins to its current hybrid model, balancing a small membership with public access. Mark shares his personal philosophy and joy in the semi-private club environment.
This episode offers a deep dive into the shifting dynamics of private golf club membership and management, enriched by Mark's nearly two-decade tenure at Old Corkscrew.
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Join me, Denny Corby, as I sit down with Josiah McKenzie, host of the Hospitality Daily Show podcast, to uncover the secrets of elevating hospitality through empathy, adaptability, and exceptional service. We discuss the critical need to reconnect with the core mission of hospitality and how listening to guests' evolving expectations can set businesses apart. From legacy hotel groups to innovative new ventures, learn how personalized service continues to be the differentiator in a competitive landscape.
We explore how hospitality aligns with the essentials of Maslow's hierarchy of needs, emphasizing the importance of solidifying the basics before introducing creative enhancements.
Emerging trends such as the rising value of in-person interactions and community-focused offerings in the age of AI are also examined, providing a comprehensive outlook on the future of hospitality and club management.
Finally, Josiah and I delve into the wisdom of hospitality literature and influential industry figures, including Danny Meyer's "Setting the Table" and Chip Conley's journey with Joie de Vivre Hotels. We highlight the powerful role of a multi-generational workforce and the importance of continuous learning in effective leadership. FThis episode is packed with valuable takeaways and practical advice for anyone looking to thrive in the ever-evolving world of hospitality. Tune in, share, and subscribe for a wealth of knowledge and inspiration.
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Ever wondered how golf can be a game-changer for nonprofits? Join us and Eric Sedransk shares his journey from Wall Street to creating Member for a Day,
a groundbreaking platform transforming charity golf auctions.
Eric opens up about raising over $7 million by offering unique golf experiences, collaborating with celebrities like Ken Griffey Jr., Bill Murray, and Brian Littrell of the Backstreet Boys. Through his determination and innovative approach, Eric is revolutionizing the traditionally fragmented charity auction space and inspiring real change.
Discover how Eric's passion for golf and philanthropy led to the revival of the First Tee of Savannah, raising over half a million dollars and engaging young golfers. Eric dives into the challenges of coordinating schedules with busy pro athletes and celebrities, and the incredible impact exclusive golf clubs can have on charitable causes. Learn about his dream golf foursome and the future aspirations for Member for a Day. This episode is packed with insights on harnessing the power of golf to drive meaningful social impact.
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Step into an exclusive journey with Denny Corby and General Manager Jeffrey Savage at the picturesque North Sound Golf Club in Grand Cayman. As we stroll through the vibrant greens, we'll dive into the heart of managing a private golf club, where every swing and smile is part of our diverse global family. Join us as we chat about the unique blend of UK golf pros and the colorful expat community that makes our club shine.
Jeff will share personal stories that bring our club's community spirit to life, from the laid-back island lifestyle to the perks of living and playing in paradise.
It's not just about the game—it's about the friendships, the laughter, and the shared moments that make every day at North Sound Golf Club special.
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Explore the innovative world of golf real estate with Jason Becker, CEO of Golf Life Navigators, on our latest episode of Private Club Radio. Jason shares the inside scoop on how their unique platform seamlessly matches golfers with their ideal golf clubs and communities using a sophisticated matchmaking algorithm. Dive into the specialized world of certified real estate agents who leverage their deep knowledge of golf to help clients navigate the complexities of golf community sales. With over 1,200 private clubs in their network, Golf Life Navigators is transforming how golfers connect with their dream homes and enhancing the way agents serve the golfing community.
Discover how recent global events have reshaped the golf industry and what that means for real estate professionals within it. We also discuss the benefits of golf certification for agents, providing them with a competitive edge.
To learn more about how to become a Golf Certified Agent click here
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Elevate your leadership game as Jay Johnson, the General Manager of Southern Hills Country Club, joins us to unwrap the complex tapestry of career advancement in the exclusive realm of private club management.
With a candid look at his own pathway to success, Jay elaborates on making strategic career moves, the significance of mentorship, and the pivotal decisions that can shape a promising future.
Discover the hidden dynamics of succession planning that occur against the backdrop of retiring general managers at esteemed clubs. I reflect on my personal progression within this competitive industry, emphasizing the intricacies of earning trust and blending into a club's unique culture. Aspiring AGMs and new club managers will find a treasure trove of advice here, from navigating the subtleties of taking over from a respected predecessor to achieving harmonious transitions that respect tradition and foster team growth.
For those poised on the cusp of leadership, the final chapter demystifies the role of the AGM, debunking common misconceptions and highlighting the critical soft skills that underpin effective management. Embrace the roadmap from top performer to visionary leader, learning how to immerse in an existing culture, initiate organic change, and harvest the profound knowledge imparted by industry veterans. Tune in and arm yourself with invaluable insights that will guide your personal and professional development in the dynamic sphere of club management.
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Join Brian Meanley from Nelson Mullins as he delves into the nuances of club law and disciplinary actions. Brian highlights the importance of handling club disputes internally to avoid the public exposure of private matters through court processes. He explains the procedures for managing member infractions, from minor misconduct to more severe violations, and stresses the importance of adhering to the club's governing documents to prevent legal complications. This episode provides essential insights for club managers and board members on maintaining order and protecting the club’s reputation effectively
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Join Melissa Banko for a deep dive into the evolving world of interior design as we explore what’s in and what’s out for 2024. Recorded live at the PGA headquarters, this episode unpacks why cool grays and minimalistic themes are making way for bolder, more saturated colors and detailed maximalist designs. Melissa offers practical advice on updating club and property interiors with an eye for the latest trends while maintaining a timeless appeal.
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Listen in as I, Denny Corby 👋 , walk you through my recap and review of the National Club Association's Annual Conference.
Spoiler alert, it was a great time, and I can't wait for NYC in 25!
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This episode with chat with James Cronk. Co-founder of Golf Industry Guru (GIG)
Leadership is a central theme as we dissect the anatomy of vibrant workplace cultures. Our conversation delves into the nuances of encouragement, creativity, and recognition, illustrating how these elements can breathe life into any team.
We share actionable strategies to reignite team members' passion and commitment, acknowledging the diverse motivations that drive individuals within an organization. By embracing these concepts, listeners will learn how to elevate a good team to greatness and foster a sense of belonging where every team member feels valued and inspired to excel daily.
Learn more about James and Golf Industry Guru.
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We welcome back one of our favorite people Paul Dank of Kennis, where he addresses common misconceptions about the simplicity of background checks and delves into the actual difficulties of conducting these investigations in areas with overlapping jurisdictions. This episode covers the financial and legal considerations essential for club managers to know. Listeners will gain practical advice on handling these challenges effectively.
To explore these issues further and receive expert advice, we encourage you to set up a consultation with Paul at Membervetting.com.
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Check out this episode of Board Chats here on Private Club Radio, brought to you by our friends Concert Golf Partners, where Chris Laver shares how his team engaged with Concert Golf to rejuvenate The Club at Pasadera.
Learn about the trust placed in Concert Golf Partners to enhance the club's facilities and services without losing its cherished traditions and personality.
This episode is a deep dive into the balance of innovation and tradition in club management
Click here to learn more about how Concert Golf can help your club or
to set up a confidential call with Peter Nanula!
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On this episode we celebrate the 10 year mile stone of the CMAA Communications Summit.
We chat with Jackie Singleton Director of Member & Community Engagement from TCC
(The Country Club of Brookline) as well Victoria Burns and Sean Bleyl from MembersFirst.
What started as a modest meet up with 15 clubs, it’s transformed into a dynamic 95 club collaboration.
Learn how club communications have evolved from basic admin tasks to the heart of member engagement. We’ll share insights on leveraging data-driven strategies and private social platforms to enhance your club’s connectivity.
Want to implement proven marketing and communications strategies that drive results and enhance member engagement?
➡️Download Your Club MarComm Organizer & Project Planner
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Join us for a fun and enlightening chat with Jay Schwendelson, an email marketing guru and private club aficionado. In today’s episode, we dive deep into the art of crafting catchy email subject lines and the game-changing effects of personalizing your messages. With Jay’s unique insights as both a marketing expert and a club member, he offers valuable tips that will help private clubs not just reach their members, but truly connect with them.
Get ready to laugh and learn as we explore the often-overlooked world of email pre-headers and how a little creativity can drastically improve your open rates. Plus, I’ll share a charming story about my experience with Bombas socks, highlighting how exceptional customer service can inspire loyalty—a lesson all private clubs can benefit from. And with the upcoming virtual email marketing conference in view, this episode is packed with actionable advice and hearty chuckles for anyone looking to enhance their email strategy.
Jay's Conferences - Both Free!
Delivered Conference - THE WORLD'S LARGEST VIRTUAL DIRECT MAIL CONFERENCE
Guru Conference - The GURU Conference is designed to share the very latest digital trends, email best practices and emerging tools you’ll need to step up your email marketing performance TODAY
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In this podcast episode, we dive into Ed Gaskell's remarkable journey of career transformation following Hurricane Katrina. As the General Manager of the Southern Yacht Club, Ed shares his transition from owning a tennis club to leading a historic yacht club under a board of directors. He discusses how the hurricane reshaped his career, pushing him into roles demanding greater collaboration and shared leadership.
Join us to learn how Ed navigated from managing a small tennis facility to overseeing large-scale operations at prestigious clubs, including Bocage and the Southern Yacht Club. He reveals key strategies in staff management, scaling operations, and enhancing club services, particularly in food and beverage, and the adoption of new communication technologies. Through Ed's experiences, listeners will gain insights into the complexities of managing major events and the evolution of club management in a post-disaster context, offering a behind-the-scenes look at leading one of the most renowned yacht clubs on the Gulf Coast.
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Denny Corby chats with Billy Panagiotopoulos, General Manager of the Country Club of Darien, about transforming their employee lounge into a space that creates a community where every staff member feels valued.
They discuss the lounge’s role in boosting team morale and member experiences through music, branding, and healthy eating options. The episode shares insights on enhancing workplace culture, balancing professional dedication with family life, and integrating club values into daily operations. It also highlights the strategic HR investments and empathetic understanding that have fueled a cultural renaissance within the club, alongside a personal story that redefines family and professional recognition.
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On the latest episode of Private Club Radio, Denny Corby and David Kent of Crown Colony swing into the $12 million transformation of their 25-year-old golf course. We're dissecting the overhaul process, from the greens to the clubhouse, and sharing how they sold this hefty investment to the members. It's not all about turf talk; we also dish on boosting the member experience with swanky new dining and chill-out zones.
Hear firsthand how the club is balancing its golf roots with fresh social enhancements. We're debating the fine art of satisfying traditionalists while introducing hip hangouts, and revealing how smart staff training can keep the club vibe welcoming. This episode isn't just about keeping scores low; it's about elevating member spirits and fostering a community where everyone's a winner.
Join us for a journey through strategic changes, guided by influential management insights, and see how they're teeing up a new era for private golf clubs. It's a session packed with clubhouse culture and fairway finesse, right here on Private Club Radio.
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Ever wondered how club managers navigate the choppy waters of significant renovations while keeping their cool? That's exactly what we uncover with Josh Paris, whose recent triumph in a club overhaul is nothing short of a masterclass in leadership. I may have lost to Josh in our poker game at the CMA conference, but I won valuable insights into the complex art of club renovations, learning how to juggle historical preservation with modern enhancements. From addressing supply chain headaches to expanding historical structures, we discuss the secrets to managing member expectations and keeping the club's heart beating during construction.
Sure, we all know communication is key, but how do you craft messages that hit the right note when bulldozers are your backdrop? Josh walks us through the tactics that kept his members engaged and informed, all while the club's facelift was in full swing. We chat about the "escalating staircase of confrontation" and how to step up your game when faced with the inevitable challenges of project management. Wrapping things up, I extend a heartfelt thanks to Josh for the wisdom shared and remind our listeners to keep those likes and shares coming—your support is the foundation of our community, just as solid planning and communication are the pillars of successful club renovations.
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Embark on a culinary journey with us as we sit down with Diana DeLucia, the gastronomic innovator behind Golf Kitchen, and unravel the tapestry of gourmet dining within the world of golf clubs. We're not just talking about your average clubhouse fare; this is about the transformation of the golf course gastronomy scene, where kitchens become as prestigious as the greens they overlook. Witness the story of Golf Kitchen's inception, from Diana's shift away from the hustle of New York's food scene to her focus on the unsung heroes behind golf club menus. With a nod to her impressive book series and a peek into the international stage program aimed at chef exchanges, we uncover the quest for culinary excellence that's reshaping the industry.
As we traverse the hallowed kitchens of clubs like Aspatuck Valley, a realization dawns: the kitchen's brand can be as influential as that of the club itself. Discover the innovative strides clubs are making to elevate their culinary reputation, from bespoke kitchen logos to attracting world-class chefs, setting an example that resonates across the industry. Behind the scenes, we share the delicate dance of keeping our magazine's content vibrant, the anticipation of Golf Kitchen events in exotic destinations, and the thrill of considering international editions that could take us from Jakarta's virtual golf concepts to the serene landscapes of Indonesia.
The episode culminates with a forward-looking discussion on the future of culinary talent in the golf industry, tackling the daunting chef shortage expected by 2025 and the strategies clubs are employing to draw in the next wave of kitchen maestros. We address the adaptability of farms and clubs in the face of recent global challenges, while also emphasizing the importance of events like the CMAA conference in driving industry momentum. This conversation is not just about the plates served at the 19th hole; it's an inspiring and insightful look into how Golf Kitchen and the international stage program could very well be the key to sustaining a vibrant and talented community of chefs in the private club industry.
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When Kathy first stepped into the bustling lobby of her New York internship, she couldn't have known it would be the launchpad for her illustrious career in club management. Now, with years of experience under her belt, she joins us to share her extraordinary journey—it's a tale rich with the wisdom of mentorship, the juggling act of work-life balance, and the strategic finesse required to lead not just one, but two vibrant club chapters. Kathy's candid narrative offers a roadmap for navigating the complexities of a profession that intertwines service, leadership, and community.
Kathy gives us the inside scoop on the highly anticipated Midwest Regional Education Forum slated for 2025. With a legacy of connecting industry professionals since 2008, this event shines as a beacon for general managers and mid-managers, especially for those who may miss out on larger conferences.
Whether it's through enthralling success stories or practical advice on embracing innovation, this episode is an essential listen for anyone invested in the future of club management.
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Join us as Nardimar Koch, GM of Glen Oak Country Club, shares her inspiring journey from the Puerto Rican mountains to the heights of finance and club management in Northeastern Pennsylvania.
From Glenmaura, Ohoopee Match Club, to now Glen Oak Country Club.
Discover how mentorship, resilience, and embracing her cultural identity played pivotal roles in her ascent. Get an insider's look into the exclusive world of private clubs and the challenges of leading with integrity and innovation in a traditionally male-dominated field.
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Join me for a personal recap of the CMAA World Conference in Vegas! T
hrough my eyes, explore the essential takeaways on hospitality, leadership, and the latest industry trends. I found this event to be a treasure trove of learning and networking opportunities. It's not just about the sessions; it's about the personal connections and insights that can shape our careers. Let me guide you through my experiences, highlighting the moments and knowledge that stood out.
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This epiosde Ed Shanaphy from Beyond the Baselines Consulting and Management Group, dives into the tennis club outsourcing world. We're going to talk about how hiring experts can make clubs run better and give members a great time. Ed, who has worked in New York and Europe, will share his thoughts on managing clubs differently in these places.
In this episode, we explore how private clubs in the US and UK balance old traditions and new ideas. We'll discuss how American clubs are doing great by focusing on family services, and Ed will share stories about the classy yet welcoming British club scene. We'll also talk about how clubs can grow their membership by being smart in how they communicate and present themselves.
We'll look at how the hospitality world is changing after COVID, especially in hiring and creating new activities. We'll talk about the benefits of mixing experienced staff with new, energetic people, forming a mentorship that leads to top-notch service. To wrap up, we'll brainstorm some exciting activity ideas to keep club members interested and active. This episode is perfect for club managers, tennis enthusiasts, or anyone who likes talking about smart strategies.
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From strumming the sax to steering a country club, my guest Ira Berkowitz plays the melody of an unconventional career shift that'll tune your interest to the harmonies of club management. Together, we chat through the corridors of Springford Country Club, bouncing from laughter to lessons learned, revealing an industry that harmonizes tradition with innovation.
Our conversation waltzes through the evolving fairways of golf club culture, where the character of clubs like Meadowlands and Springford emerges from the unique blend of location, leadership, and a century's worth of stories. We'll explore how the pandemic played a disruptive riff, yet led to inventive refrains in operations and member engagement. Discover how a club's spirit endures, even when the tempo of tradition meets the upbeat demands of modernization.
And as the final note of our symphony, we muse on the pivots and pirouettes that have shaped private club operations in the wake of COVID-19. From adapting event spaces to the symphonic shift in member preferences, these tales from the clubhouse resonate with the creative cadence of industry pros. So, tune in and let the concerto of club insights and personal anecdotes enrich your understanding of the private club world.
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Unlock the secrets behind the private club industry's immense contribution to economic vitality as I, Denny Corby, host an intriguing session with Joe Trauger, the mastermind at the helm of the NCA. Together, we'll venture through the findings of a pivotal economic impact study that casts a spotlight on how golf, city, yacht, athletic, and military clubs are not merely leisure spots but significant players in bolstering local economies. Expect to gain unique insights from industry heavyweights like Jim Butler at the National Club Conference, and understand the intricacies of local property taxes, job creation, and the ways these prestigious establishments are enhancing real estate values.
Our dialogue also navigates the less-traveled roads of current legislative landscapes, revealing how the twists and turns of government policy are shaping the future of private clubs. Personal tales from my recent jaunts to illustrious club events, including the forward-thinking Middle B Innovation Kitchen, set the stage for an exploration of political pressures and regulatory challenges. Get ready to discover how topics such as the independent contractor rule and the overtime debate could influence the private club sector and what this means for you, whether you're an industry professional or an enthusiast of the exclusive club scene.
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Ever had the pleasure of attending an event that felt like it was curated just for you? Join us as we sit down with John C. Good, the brain behind the National Club Association's (NCA) bespoke events and member engagement. John opens up about the upcoming NCA conference, which is set to redefine networking for private club leaders through intimate, meaningful interactions. The discussion traverses his intriguing history in music management and how those rhythms play into crafting community-focused events that hit all the right notes for professionals at every level.
From the hallowed halls of the Washington Performing Arts Society to the soulful nights at Blue's Alley, our guest shares his symphony of experiences in the arts and entertainment sector. We trace John's musical journey, touching on the balance between commercial success and artistic integrity.
We take a behind-the-scenes look at the multifaceted roles of executive leadership within professional organizations, and a sneak peek at what's lined up for the NCA conference. From sessions on innovative kitchen technology to the prestigious Excellence in Club Management Awards, we explore the unique blend of education and celebration set to unfold.
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In this episode, of Board Chats, presented by our friends Concert Golf Partners.
We dive into the world of golf management with insights from Chris Cohen, Director of Agronomy at Glen Oaks Country Club.
We explore the staffing challenges unique to the golf industry and share effective strategies for attracting and retaining dedicated employees. Highlighting the positive impact of ownership changes, we discuss how Concert Golf Partners supports career development across its network of clubs. Listen in to learn about the delicate balance of maintaining a club's heritage while guiding it towards a successful future.
Chris sheds light on career opportunities in golf agronomy often missed by many, illustrating how Concert Golf Partners respects the individuality of each club while making smart improvements. This episode reveals the vast potential within golf management for both industry veterans and newcomers.
Discover how to enhance a club's financial and operational performance, blending passion for golf with professional growth.
Tune in for a deep dive into the industry's core, where love for the game and career aspirations align.
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This episode brings us right into the heart of club life, from an eye-opening encounter with a mafia incident to the magic of transforming club events with humor and illusion. We're joined by industry expert John McCormack, CCM from Club Benchmarking EMEA, who sheds light on how the best clubs innovate while honoring their traditions and fostering a sense of belonging among members.
Dive into stories of serendipity and inspiration, from a life-changing job offer in the Caribbean to the insights gained from reading biographies.
This journey through tales of unexpected friendships and pivotal career moments underscores the value of seizing opportunities and the transformative power of education in club management.
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Catch our talk with Randy St John, GM/COO of the Tuxedo Club, as he shares insights from his journey in hospitality, from nearly selling cars to leading one of the top clubs. He highlights the importance of treating staff well and how it boosts member satisfaction. We'll cover:
- Tackling the pandemic at the Tuxedo Club, including creative solutions like a youth camp and expanding racquet sports.
- Balancing the club's history with modern updates, like adding electric car chargers.
- Leadership strategies, including being transparent in decision-making and managing club and board challenges.
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In this episode of Board Chats, brought to us by our friends Concert Golf Partners.
Join us as we talk with Gary Eversole, a pro in club management with 30 years of experience, about making your club the best place for members. Gary shares how important it is to listen to what members say through surveys, especially when clubs are trying to keep up with changes in what people want and need.
Learn about the big role member feedback plays in making a club successful. Gary tells us with real stories about how paying attention to members' opinions can open new doors for your club. We also discuss how good and bad experiences affect the club's community and why fixing problems fast matters.
We also dive into how social media is changing the way clubs interact with members, especially the younger crowd who want to see more openness and online activity.
Lastly, we get into the best ways to ask members for their thoughts without taking too much of their time. Gary gives tips on making surveys that are short but still give you the info you need, and how to use technology to understand what members really mean in their feedback.
Tune in to learn how to make your club even better by really listening to your members.
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Imagine starting your career at McDonald's and ending up as the Director of Clubhouse Operations at the prestigious Governors Club. That's the journey Passion Graham, CCM, takes us on, revealing the layers of mentorship, resilience, and the vibrant dance of balancing innovation with tradition. Passion's own ascent underscores the undeniable impact of nurturing guidance and ambition, as we unravel her electrifying narrative and uncover the profound influence a mentor can have on one's professional odyssey.
This episode isn't just about climbing the ladder; it's a celebration of the human spirit's capacity to grow and give back. We also delve into the joy of connecting with the next generation, imparting wisdom to students, and how volunteerism can extend the echo of gratitude far beyond what we initially anticipate. Together with Passion, we honor the ways we can contribute to the tapestry of our industry and communities, connecting the dots between personal advancement and the broader impact on the lives we touch.
We wrap up this heartfelt journey by embracing the significance of rekindling personal passions and the art of self-preservation.
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A psychology graduate who volleyed his way into the realm of five-star service, he shares his personal narrative of ascension from a tennis pro in DC Maryland to the prestigious role of Director of Operations at the Vanderbilt, a historic Caribbean gem. His tale brims with anecdotes on managing the delicate dance of guest contentment, the intricacies of overseeing a property with multiple dining options, and the adrenaline rush of opening a hotel.
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Step behind the velvet rope with me, Denny Corby, and the Club Grub app's Spencer Potter, as we take you through the electric avenues of the PGA show.
It's the insider's guide to navigating the hustle and bustle of one of golf's biggest events, and we're spilling the beans on everything from the standout booths to the genius of Tee Commerce's LinkedIn play.
And if you're curious about the practical magic of Demo Day, we've got the scoop on swinging the latest clubs and gadgets that have the golfing community buzzing.
The vibe is infectious, the community is close-knit, and everyone's game for a laugh, especially when it comes to parking perks and media passes.
This is a glimpse into the heart of the golf world, where the love of the game is always the main attraction.
So grab your clubs, or just your headphones, for a round of stories that'll have you feeling like part of the in-crowd.
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We delve into the journey of Katie Calderon, from her early days as a golf-loving child to her successful career as a women's golf club designing expert. Raised with a love for golf, Katie's passion transformed over the years, evolving from a hobby into a successful career in golf club design.
We'll be discussing her education in detail, from her schooling where she honed her skills in product design to her later years where she focused on the niche of golf club design.
Katie is a testament to the power of dedication, her story is an inspiring tale of a girl who found her passion early and followed it with all her heart.
Her Instagram and TikTok @clubgirlkatie is filled with engaging content that captures her creativity and innovative designs, making her a must-follow for golf enthusiasts.
There, she shares a glimpse into her process, her inspiration, and the final result - a custom-designed women's golf club. Katie's brand, Club Girl Golf, has made waves in the golf industry, making custom clubs for women that combine functionality with style.
These clubs are not just pieces of sports equipment, they are expressions of the individual golfer's personality and style.
It's an amazing innovation in a sport that has been long dominated by traditional design concepts.
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Ever wondered how to navigate the maze of employee vs. independent contractor classification at your club? Our latest episode is your golden ticket to understanding the Department of Labor's recent revival of the economic realities test. Host Denny Corby breaks down the six key questions that could reshape your club's workforce, affecting everything from payroll to perks. This isn't just legalese—it's a critical pivot point for club management and the staff that keeps your greens pristine and your tee times booked.
Let Denny's mix of humor and straight talk guide you through the complexities of job roles and responsibilities. You'll gain insight into the importance of skill levels, investment in equipment, work frequency, degree of autonomy, role importance, and the uniqueness of skills—all determining factors in the employee vs. independent contractor game. Don't miss out on the chance to protect your club from costly misclassification penalties. Tune in, and let's ensure your staff roster is as up-to-date as your membership list. Plus, stay tuned for upcoming guest insights that promise to be as engaging as a perfect day on the links.
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Reflecting on a year filled with invaluable lessons and enriching connections, it's clear to me that the essence of the private club industry is its warm community spirit. As I've navigated my journey as the host of Private Club Radio, I've had the privilege of engaging with the brightest minds in club hospitality and management. This episode is a heartfelt expression of gratitude to the incredible individuals I've met along the way, from professionals to members who embody the welcoming nature of this industry. We're talking genuine hard work, the kind that builds success one day at a time—with no shortcuts in sight.
Join us for an exploration of the power of perseverance and the undeniable importance of nurturing strong relationships within the club community. It's not just about the day-to-day operations; it's about the personal dedication and the magic that happens when you connect with others who share your passion for excellence in the private club sector. Whether you're a seasoned club manager or new to this vibrant world, this conversation is bound to inspire and remind us all that in the pursuit of excellence, the journey is just as rewarding as the destination.
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Walking down memory lane has never been as insightful as it was with Bria, the club professional powerhouse from Statesville Country Club, who joined me for a heartfelt conversation on Private Club Radio. We reminisced about our first encounter and marveled at her journey to achieving her Certified Club Manager designation. It's not every day you meet someone who can eloquently navigate the balance between a demanding career and a fulfilling family life, all while dedicating themselves to the pursuit of health and personal growth. Brea's story is one that resonates with anyone looking to find harmony in the hustle of professional ascent.
During our chat, Brei peeled back the curtain on her professional evolution, beginning with her early days in a pool café, steering through various roles that leveraged her outgoing spirit, and culminating in her adeptness at membership sales. Her candid reflections serve as practical advice for those in the club industry, emphasizing the value of mentorship and the power of a diverse skill set. But it wasn't just about her career trajectory; Brea shared the art of juggling her roles as a club manager, mother, and wife, and the continuous process of learning and self-enhancement that keeps her thriving in each.
In the later part of our episode, the conversation turned to the transformative power of passing the CCM exam, which for Bria, sparked a monumental lifestyle shift and a passion for weight loss. She divulged how her strategic embrace of social media not only connected her with others on similar journeys but also infused a culture of wellness within her team at the club.
Join us for an episode that's as much about the impact of personal stories as it is about leading by example in the vibrant world of private clubs.
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Ever wondered how a finely tailored suit can transform not just your look, but your entire career trajectory? Join us as Matthew Sammel and Jeff Isbell join me, Denny Corby, to unravel the fabric of the club industry, discussing everything from the confidence boost of professional attire to the ripple effect of mentorship on careers. We take a deep dive into the complexities of private clubs, where evolving dress codes and storytelling become tools not just for setting the table but for setting up a career.
This episode isn't just about the threads we wear but the human connections that weave through the club management experience. You'll hear heartwarming stories about the bonds between club managers, faculty, and students and how these relationships forge career paths and foster personal growth. And for those wrestling with the balance between professional commitments and personal life, we share how the industry is reshaping itself to offer the flexibility that modern careers demand. It's a candid exploration of the private club world, balancing the scales of tradition and innovation.
As we wrap up, I can't help but express my sincere gratitude for your companionship on this journey through one of our most extensive episodes yet. Your support fuels our passion for these conversations, and we hope you'll continue to engage with us. So, to everyone who's listened all the way through, thank you. Until the next episode, keep weaving those connections and dressing for success, both in life and in the exclusive corridors of the club industry.Follow us on the socials
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Embark on a journey through the evolving landscape of private athletic clubs with me, Denny Corby, and my esteemed guests Aaron James and Rob Barr. Discover how the Detroit Athletic Club is revolutionizing the fitness experience with AI-powered machines and why creating spaces that foster social connections can be a game-changer for member retention. From the substantial investments in club renovations to the integration of state-of-the-art technology, this episode is a deep dive into the strategies that are setting new standards in the industry.
As we navigate the dynamic world of private clubs, Rob Barr, with his wealth of experience as a director of athletics, sheds light on the transformative power of innovation and social engagement in enhancing the quality of life for members. Aaron James echoes the sentiment, spotlighting the social atmosphere as the cornerstone of a private club's allure. The discussion then traverses the anticipated trends for 2024, where outdoor activities and AI technologies are set to enrich the member experience further, spotlighting the burgeoning movement towards community-centric health and wellness initiatives.
Closing out our insightful discussion, we tackle the optimization of space and equipment in fitness facilities. I explain how even small expansions can revolutionize a club's offerings, allowing for a more open environment that promotes community-building exercises. Meanwhile, Rob and Aaron highlight the resurgence of simple fitness tools and the role of engaging technology in keeping workouts enjoyable. As we weigh the true benefits of wellness technologies against their hype, we advocate for a focus on movement and fun to not just enhance health outcomes but also to play a part in reducing healthcare costs. Join us for an enlightening session that might just redefine your perspective on fitness within the private club sphere.
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When authenticity in storytelling intertwines with the vibrant pulse of the club industry, something magical happens. Shana Bright from Private Clubs Online joins me for a heart-to-heart on just that—how genuine narratives shape membership experiences and the secrets behind engaging content. Our conversation, filled with laughter and revelations, journeys into the South Park studios for a slice of creative genius and back out to the club world, where we're prepping for 2024 with tools that promise to sprinkle innovation across our professional canvases.
Navigating the digital evolution, we take a deep look into the realm of artificial intelligence and its place amidst the club industry's communication artillery. No, it's not the plot of a sci-fi flick; it's the reality of how AI complements human finesse in crafting connections. The vibrant tapestry of club life is changing, with Instagram leading the charge in reshaping member relations. Shana and I, we don't just talk about these shifts—we explore the delicate balance between preserving traditions and embracing the new wave.
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Ever wondered what it takes to keep the elite world of private clubs spinning? Step into the fascinating sphere of club management with our special guest, master club professional McDonald (Mac) Niven . We navigate the hidden complexities behind the scenes. Armed with anecdotes and insights, Mac unveils the challenges of a job where relationship-building eclipses all and how the bond between General Managers and club directors can mean the difference between a fleeting presence and a lasting legacy.
This episode isn't just about the hows and whys of private club leadership; it's a masterclass in the art of staying power within a notoriously transient field. For anyone looking to rise through the ranks of club management or breathe in the rarefied air of the private club world, this conversation promises to be an invaluable compass in an industry where political finesse is just as important as business acumen.
This episode is brought to us by our friends Concert Golf Partners
Mac's site and resource materials
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Have you ever wondered what truly glues a community together? My conversation with Tom Wallace peels back the curtain on the private club industry, revealing a world where mentorship and genuine friendships aren't just perks—they're the foundation. As we delve into the anecdotes and laughter that color our experiences, you'll come to see how the bonds formed in this niche can shape careers and change lives. We share tales that celebrate the spirit of camaraderie, illustrating how members and staff come together, forming a tight-knit family unlike any other. And if you're curious about my whimsical take on a restaurant influenced by culinary legends, you won't want to miss what I've cooked up.
In the heart of every private club, there lies a commitment to the community that often goes unnoticed. We shine a light on the philanthropic endeavors, debunking myths about club members and showcasing their pivotal role as local benefactors through initiatives like the spirited charity competitions for the United Way in Naples. Moreover, we discuss the changing landscape as new generations bring fresh expectations to these storied institutions. Listen in as we explore how maintaining a balance of exclusivity and inclusivity can reinforce clubs as pillars of community, and learn why fostering a culture of mutual respect between staff and members is crucial for a flourishing environment. So, grab your favorite beverage, sit back, and join us for an episode that celebrates the heart of private clubs—where every handshake has the potential to become a helping hand.
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Prepare to have your perspective on the private club industry revolutionized as Tom Wallace and I unveil the future of hospitality. This episode promises to illuminate the path to drawing the next generation into the world of culinary arts, service excellence, and golf course management. We dissect the art of engaging the youth through early exposure, mentorship, and a dynamic approach to education that marries hands-on work with learning, all while ensuring clubs evolve to embrace balanced work schedules and consider the untapped potential of international labor markets.
Then we shift gears to a topic that's the heartbeat of any club: the employee experience. Discover how leading clubs are setting themselves apart by transforming staff areas into spaces that could rival the finest restaurants and relaxation spots. As Tom and I discuss, understanding the diverse needs of our workforce, offering flexible schedules, and providing competitive benefits are not just perks, but necessities for clubs aiming to be employers of choice. Learn how a positive workforce can become your greatest ambassadors and the importance of nurturing an inclusive atmosphere that resonates with both staff and club members alike. Join us for an episode that's not just about the luxury of the members, but also about enriching the lives of those who make it all possible.
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From the scorching success of 'floor is lava' nights to the electrifying thrills of neon dodgeball, we're peeling back the curtain on how to craft experiences that turn the mundane into the magical. But it's not all smooth sailing – we'll share tales of Turkey Trots in Arctic blasts and Easter snafus that prove even the best-laid plans can skid off course.
Learn how a well-crafted contingency plan can be your saving grace and why embracing mishaps can lead to some of the most memorable moments. We'll also tease your imagination with the Creative Summit's blend of tradition and innovation, ensuring every event is a first-time delight even for the hundredth attendee. Plus, get a sneak peek at 'Dip and Darts,' our potential next big hit where paint meets Nerf in an explosion of color and fun.
So, whether you're an event planning veteran or a newbie to the scene, this episode is packed with insights, laughs, and ideas to fuel your next unforgettable club gathering. Tune in, get inspired, and who knows – you might just find yourself bouncing with anticipation for what's coming up in the club event world!
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Ever strolled into a place and been hit by the not-so-sweet scent of neglect? I sure have, and it sparked an unexpected crusade for cleanliness in the spaces we cherish. Welcome back to Private Club Radio, folks – Denny Corby here, flipping the script on what we talk about when we chat club life. Today's focus? Those unassuming vents. You might not give them a second glance, but oh, do they deserve your attention. Tune in as I lay down the simple, yet vital steps to keeping the air we breathe within our private clubs as pristine as the services we offer. And for the love of a good first impression, let's clean up our act, starting with those dusty corners!
Now, Michael Gutenplan didn't join us today, but his presence is felt as we give props to his members-only magic and endorse a shared vision of excellence in entertainment. Cleanliness might seem like small potatoes, but together, we're peeling back the layers to reveal the hefty impact it has on health, safety, and satisfaction. So, whether you're a member, a guest, or just passing through, let's commit to making our private clubs the embodiment of sophistication and well-being. Remember, a clean vent is the secret handshake to a world of elevated club standards. Share this episode, spread the word, and let's collectively breathe easy into a fresh new year. Catch you on the flippity flip!
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Unlock transformative wisdom from Eric Partaker, a CEO who's not just about the boardroom but about reaching the pinnacle of personal potential. In a delightful blend of humor and profound insights, we traverse the landscape of productivity, from the pitfalls of procrastination to the strategies that power successful leaders. Hear how a chance encounter at a dinner table with some of the brightest minds sparked a conversation that's about to change the way you approach your daily grind and life's grand ambitions.
From a high-flying consultant to the maverick behind the UK's fastest-growing burrito empire, my own odyssey has been anything but conventional. Now, echoing from the serene backdrop of Portugal, I'm dishing out stories that pivot from the laugh-out-loud to life-saving revelations at 35,000 feet. Join us as we chart the course from relentless workaholism to a life rich with health, family, and a work-life symmetry that's no longer a myth. Get ready for an episode that promises not mere productivity tips but a blueprint for a life well-lived and a legacy cherished.
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Ever wondered what sets the serene golf clubs apart from the energetic athletic clubs, or how the prestigious university clubs maintain an air of camaraderie? Join me, Denny Corby, as we take a New Year's journey into the heart of private club culture on Private Club Radio. Discover the intricate world of memberships, initiation rites, and the social fabric that binds exclusive communities, from the family-focused activities at country clubs to the strategic discussions within city clubs' walls. We're not just talking about the perks; it's a peek into the rigorous selection process that keeps these communities sacred and secure.
As your host, I'm inviting you to immerse yourself in the vibrant life at exclusive venues that define leisure and networking. Whether you're already a part of this world or just curious about the allure of private havens, this episode is your comprehensive guide. We'll explore how these establishments are more than just pastimes—they're a commitment to tradition, exclusivity, and a shared sense of purpose. So, connect with us across all social platforms, subscribe for enriching content, and let's make this year an exceptional journey into the exclusive realm of private clubs.
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Ever wondered how a person with an intellectual disability can thrive within mainstream opportunities given the right inclusive environment? Our special guest, Max Orland, who's making waves in the private club world, including his current role at the prestigious Tiburon Golf Club, shares his remarkable life journey. Listen in as he recounts his early struggles, his pursuit of inclusive education, and his fascinating rise in the sports industry. He also delves into his exciting internships and adventures with the Boston Red Sox. His resilience, determination, and unique perspective of focusing on abilities rather than disabilities will leave you inspired and enlightened.
In today's episode, we also shed the spotlight on the transformative power of inclusive education and sports opportunities. Max shares his personal experience on how being a part of mainstream classes and activities empowered him as an individual with an intellectual disability. He also discusses the importance of a supportive community and how being open to change can pave the way for growth. We'll also journey through Max's thrilling voyage from the Mayas to Major Leagues, where he talks about the importance of networking and seizing every opportunity that comes your way. Get ready to immerse yourself in a powerful narrative that emphasizes the value of inclusivity, hard work and determination in achieving your dreams.
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Join us for a captivating discussion with Joe Trager, the CEO of the National Club Association, as we unravel the intricacies of government relations and legislation impacting private clubs. Be prepared to gain invaluable insights about the ongoing government funding negotiations, potential H2B visa changes, and recent Labor Department updates on independent contractor and overtime regulations. We also take you behind the scenes of the Championship Club Conference and share expert tips on enhancing experiences for clubs hosting major golf events.
The latter part of our conversation takes a deep look at the thrill and challenges that come with hosting major golf events at private clubs. Tune in and get prepared for the National Club Conference coming up in April!
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A hidden element in your club's ambiance that could be impacting member satisfaction? Welcome to an essential episode of Private Club Radio that will not only make you aware of the silent yet pervasive issue of nose blindness but also guide you through steps to combat it. Revealing the vital role scent plays in shaping the overall club experience. We're going to dissect the scientific concept of 'nose blindness' - a phenomenon where one becomes used to the constant odors in their surroundings and loses the ability to detect them.
From the moment you step through the doors to the locker rooms, golf clubs, and dining areas, every corner of your club should be a fragrant delight. We dive into the causes and implications of nose blindness and strategies to combat this issue. Trust me, you'll want to take notes, because coming up in future episodes,
Here's to making your club a holistic delight for all!
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Unearth the intriguing world of private club membership deposits with us, your hosts, and our esteemed guest, Van Tengberg, a tax lawyer, and golf industry guru. This episode discusses the evolution of membership deposits and their transformation from a sneaky developer tax loophole to a lucrative revenue stream for clubs. Journey with us as we navigate the changing tides of golf clubs, shifting away from a sole golf focus to more family-friendly offerings. We unravel the intricacies of refundable and non-refundable memberships and their potential legal implications.
As we continue to peel back the layers, we clue you in on the changing mindset of the modern club member. Today, they are less inclined to pay hefty amounts for memberships that promise a refund 30 years down the line. We expose how the market's shift in disposition has led clubs to reevaluate their refund policies and the legal consequences of such changes. Brace yourself as we tackle worst-case scenarios like clubs filing for bankruptcy to eradicate membership deposit refund liabilities. But, not to worry, there are always other options, and we make sure to explore them all, including restructuring and member negotiation.
In our final act, we handle the sensitive issue of membership resignations. We underline the need for empathetic approaches to ensure fairness for both the club and members. From unique solutions like economic packages and dual track memberships, to the importance of transparent communication, we cover it all. As we wrap up, we introduce Concert Golf Partners, a company that offers unique solutions for struggling clubs. We encourage you to learn more about their approach and how they can help revitalize clubs. So, lend us your ears, and let's dive into the captivating world of private club membership deposits together.
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Ever been in that cringe-worthy situation where you greet someone with a cheery "nice to meet you," only to be reminded that you've actually met before? I feel your pain! We're tackling this all-too-familiar social faux pas head-on in our latest discussion. There's a simple tweak in conversation that can save you from future embarrassment and even leave people feeling all the more appreciated. It's all about the power of saying "nice to see you" instead of "nice to meet you."
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Unmask the hazards lurking within the prestigious walls of private clubs with renowned expert Paul Dank from Kenes Member Voting. Paul and I will reveal the unseen dangers of harmful behaviors such as drug use, alcohol abuse, and mental health issues, illuminating how you can identify and eliminate these threats from your club’s environment.
We push beyond the surface, scrutinizing the critical act of club member screening. We confront the pitfalls, uncovering the connection between overlooked candidate checks and catastrophic consequences. Expect to gain a clear understanding of predictive behavior, the subtle but crucial role of context in perception, and the urgent necessity of addressing worrisome actions promptly. Our enlightening discussion on fact-based member vetting emphasizes clubs defining their acceptable behavior criteria, spotlighting the importance of background checks and identifying potential red flags.
Lastly, we tread into the digital realm to explore the power of technology and social media in investigations. We'll decode the principles of open-source intelligence gathering, revealing how it unearths critical information about people. We also touch upon the potential risks of online behavior, emphasizing the importance of privacy in today's digital world. We wrap up the episode focusing on the comprehensive process of background checks for country club memberships, addressing privacy concerns and the essential task of thorough vetting. Join Paul Dank and I on this stimulating journey as we explore the unspoken realities of private clubs.
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Our guest, Derek Sussner, a sports branding expert, shares fascinating insights into what truly separates branding from marketing and why it matters, especially in the highly competitive world of private clubs and sports.
We delve into the world of golf and discuss the role of personal style in branding. We reference Seth Godin's perspective on the human aspect behind branding and explore how maintaining a cohesive brand image can boost your club's reputation. Wonder how this can be applied to your situation? Look no further than our conversation about a bachelor party's mismatched golf attire. Finally, Derek offers practical tips on leveraging social media for branding and reaching a wider audience. Connect with Derek on LinkedIn for more branding tips
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Here's an invitation for you to celebrate with me, Denny Corby, as I mark the 300th episode of Private Club Radio! Ever wondered what makes the private club industry tick? Get ready to uncover the secrets that fuel this unique world. Listen as I share stories that define our journey - a wild ride filled with transformative moments, invaluable relationships, and unforgettable experiences.
This episode is more than just a retrospective exploration. It's a treasure trove of insights forged from lessons learned over 250 episodes. Discover why the creation of unique experiences is pivotal to the success of every club. Learn why relationships are not just necessary, but the heart and soul of our industry. Hear about the recent club championship conference by NCAA and the incredible bonds formed there. And let's not forget the importance of empowering your team - providing them with the tools they need to deliver exceptional service. Whether you're a seasoned club professional or a greenhorn, this episode is a goldmine you won't want to miss. Be prepared to walk away brimming with knowledge and inspiration, ready to take your club game to new heights.
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Ever wondered how to pull off a spectacular club event, big or small? Let us guide you through the labyrinth of organization, planning, and execution. Our recent episode of Pirate Club Radio lifts the curtain on the Club Championship Conference, revealing all the undercurrents that make such events a success. We had the pleasure of having Colin Burns, the former GM of Winged Foot Golf Club, share his experiences on the hurdles and triumphs of planning a tournament amidst a pandemic. You'll hear about the importance of transparency, consistent communication, and making every stakeholder feel like they're part of the journey.
Additionally, Kevin Bazzata of Augusta National unspools the secret to maintaining unparalleled service and crafting a memorable patron experience. He emphasizes the significance of creating robust systems, processes, and infrastructure that support consistency in service delivery. Whether you're interested in understanding the nitty-gritties of player experience, or the art of community engagement for your events, this episode has got you covered. Get ready to glean some incredible lessons on managing club events, engage in enlightening discussions with industry professionals, and perhaps, just maybe, ignite the spark for your next big tournament. So sit back, hit play, and let us take you behind the scenes of club championship events!Follow us on the socials
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We chat with Robyn Duda, the genius behind the revolutionary RacquetX event.
Get ready to discover how paddleball is stealing the show in the racket sports scene, creating waves of change that promise to bring together enthusiasts like never before. We navigate the thrilling activities planned for Racket X in Miami, a glorious week-long event that's set to become America's Racket Week. From clinics and product demos to fashion shows and engaging speakers, there's something for everyone.
Buckle up as we also discuss the exciting giveaway planned for my upcoming 300th episode of Private Club Radio. A closer look at the multi-generational appeal of paddleball reveals how it's breaking boundaries to become an all-inclusive sport. Don't blink as Robin unveils the collaborations in store for Racket X, including a joint ticket sale with the Miami Open and a major pickleball league tournament. Ready to soak up the Miami sun with a racket in hand? This episode is your front-row ticket to all the action at Racket X.
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November 2023 update from Joe Trauger from the National Club Associations.
We chat about the Championship Conference and the ripple effects of labor regulation changes on the industry.
Then we dissect the potential ramifications of the Department of Labor's proposed hike in the overtime threshold. Gain a firm grasp on how this proposed shift could impact both employers and employees and unravel the complexities of the Fair Labor Standards Act along with an influential court case from 2016. Stay tuned as we navigate through the H2B visa program and its implications for clubs and managers.
Learn more about the National Club Association here.
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Life's greatest lessons often come from the most unexpected places. Meet, Alan Jacobs, a globally recognized hospitality maestro, who has an extraordinary tale to tell. From managing the world's finest clubs to his daunting experience of being trapped in China during the pandemic, Alan's journey is nothing short of a rollercoaster. Imagine being caught amidst a global crisis, contracting COVID, and enduring a stroke thousands of miles away from home. Yet, there is so much more to his tale. Listen as Alan lays bare his reflections on how his priorities shifted and how his background in the club industry prepared him to face these crises with great courage and resilience.
The second part of our conversation with Alan speaks volumes about his unyielding spirit. Imagine being told you won't see your thirties, but instead, you turn the tables and rise to be a successful cruise director managing elite clubs worldwide. Alan's fight included undergoing eight brain surgeries, yet his resolve never wavered. He reminds us how precious life is and urges us all to prioritize self-care. Despite his struggles, he remains steadfast in his faith and a role model for his daughter, encouraging perseverance in the face of adversity. Alan's experiences post-stroke and his newfound responsibility to raise awareness will move you deeply. Join us as we navigate Alan's remarkable journey of resilience, gratitude, and self-awareness.
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Imagine stepping into the rigorous world of club member vetting and encountering a web of misrepresentations. That's exactly what we uncover with our special guest, Paul Dank from Kenneth's member vetting. Paul enlightens us about the striking similarities between club vetting and the college admissions process. We also delve into the dangers of misrepresentation, the red flags to watch out for, and the necessity of high-character members to preserve the integrity of a club. False titles and awards can pose serious threats, and we highlight how to root out such falsifications.
In the digital age, technology deeply influences the club vetting process. We take a critical look at an intriguing case involving a club member's controversial recommendation, illustrating the need to maintain discernment even in tricky situations. We discuss the repercussions of false information for both the club and the members involved. Paul emphasizes the paramount importance of character in club admissions, underscoring a more professional approach to member assessment. Tune in for a riveting exploration of the intricacies and complexities of club membership and the vetting process.
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Ready to have your perceptions of member vetting completely upended? Join us as we uncover the hard truths about vetting in club applications with our esteemed guest, Paul Dank—board-certified investigator, and seasoned leader of investigative agencies. Paul is here to guide us through the labyrinth of the application process, deciphering the significant implications of seemingly small misrepresentations. He teaches us that oftentimes, the devil lurks in the details omitted, rather than what is explicitly stated.
Our conversation with Paul goes far beyond just lies and misrepresentations. We delve into the reasons behind why applicants might resort to embellishing their information, and explore the potential consequences of such actions.
Paul generously shares his expert advice on how clubs can elevate their member vetting processes, so whether you're curious about the intricacies of club applications, or simply wish to understand the need for transparency in member representation, this episode is set to be a real eye-opener.
You won't look at vetting the same way again.
If you're interested in learning more about
Paul, Kennis, or schedule a consult
👉 Click Here 👈
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In this Private Club Radio episode, we explore how clubs can increase revenue and enhance member experiences with group holiday parties. These events are great for using club facilities on quiet nights and offering unique value to members, especially those who own small businesses.
Such initiatives not only generate income but also strengthen the bond between the club and its members. If interested in high-quality entertainment, you can contact me, Denny Corby, for a magic mind-reading and comedy show. 🤓 #shamlessplug
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Ready to revolutionize your private club operation and boost member engagement? We've got a jam-packed episode lined up, where Christian and I, Jordan, walk you through the intricate world of fiduciary responsibilities, strategic planning, and club transformation. We'll show you how leveraging underutilized spaces can create enticing hot spots that pique interest and enhance member satisfaction. Plus, we'll break down essential performance indicators to keep your club performing at its best and share novel avenues for capital access.
Switching gears, we dig into the juicy topic of maximizing club revenue. Curious about how to keep members coming back? By investing in ancillary amenities and designing unique spaces such as pool bars and indoor-outdoor dining areas, you can boost member retention, satisfaction, and revenue. We emphasize the importance of fostering a conducive environment that makes your club the go-to place for members to unwind and socialize.
As we gaze into the crystal ball, we paint a picture of the future of private club memberships. We discuss the growing trend of clubs investing in outdoor dining amenities and how a staff-led model might be the game-changer you need. Not to be missed, our enlightening chat with Peter Nanula from Concert Golf Partners who shares invaluable insights into the potential benefits of recapitalization. Remember, the path to success is often paved with expert advice, so tune in and arm yourself with fresh knowledge to navigate the ever-evolving landscape of private club operations.
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Get an insider's view into the intricate world of club management and board structures with Jordan Peace and Christian Dunn from Concert Golf Partners. We'll dissect the art of finding that delicate balance in board size - not too cumbersome to slow down decision-making, yet not too small to limit representation. We'll also crack the code on the secret sauce that makes an executive committee efficient and influential in shaping unanimous decisions.
We'll share valuable insights on how to assess board health, the hunt for committed individuals ready to serve voluntarily, and the absolute necessity for board members to mirror your club and its members.
Finally, we'll dig even deeper, exploring what it really means to foster a healthy club environment. You'll discover the pivotal role of clear leadership, agreement on governance style, and the ongoing monitoring of your club's overall health. Plus, we'll let you in on effective club management strategies like proactive feedback collection, understanding financial health, and leadership visibility.
Head on over to ConcertGolfPartners.com to learn more!
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Ever wondered how to onboard new members into your private club in a way that ensures they get the most out of their membership? This conversation with Sean Bleyl of MembersFirst. We unravel the intricacies of the new member journey from their initial website visit to the continuous process of engagement and nurturing that goes beyond mere orientation. Sean’s insights are invaluable for any club looking to enhance their new member's experience and engagement.
We touch on crafting personalized messages that avoid the mass-produced feel, and the secret sauce to creating an efficient new member microsite packed with appealing content. The path to properly introducing new members to the club and its members is extremely important. Sean shares strategies to leverage automation in making this process more effective, personal, and less time-consuming.
We offer practical tips to help members familiarize themselves with the tools they have access to and discuss the role of data in shaping content creation and personalizing messages. Emphasizing the importance of feedback in refining onboarding strategies, we explore how it aids in developing a club's roadmap.
If you want to give your NMO experience a complimentary evaluation.
Head on over to MembersFirst.com/PCR to get started!
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Get ready to join us with our esteemed guest, Joe Trauger, CEO of the NCA National Club Association. Joe has some news about the NCA's Champion Club Conference happening this November 13th. The conference is all about hosting an elite golf championship at your club! Joe also gives us a sneak peek into the future of the National Club Association and how it plans to bring clubs closer together.
Now imagine, as a private club leader, how it would be to have a better understanding of legislative and regulatory changes. Well, the NCAA is making it a reality by operationalizing government relations. During our discussion, we particularly focused on the Department of Labor's proposed rule to raise the minimum salary threshold for overtime exemption. Wondering what impact it could have on your club?
But it's not all rosy. There are tough topics to address too. One of them is employee demotions and future regulations. The Department of Labor's proposed overtime threshold rule could lead to the demotion of several managers or supervisors, impacting their morale and self-esteem. We also ponder over the financial implications this rule could have on clubs and how changing independent contractor regulations could affect budgets.
Want to know more about how these new rules and regulations might shake up the private club industry? Then, this episode is a must-listen for you!
To learn more about the NCA head on over to
NationalClub.Org
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What if you could enhance your golf game with delicious fare delivered right to your location on the golf course?
We're turning the spotlight onto a revolutionary platform that’s changing the golf course food and beverage experience. We're conversing with Spencer Potter, the brain behind the innovative ClubGrub app. This powerful tool leverages GPS technology, allowing golfers to place food and drink orders without missing a stroke. But it’s not just about convenience for the players, the app also provides data-driven insights for clubs to streamline their operations.
Spencer is offering an enticing deal, especially for Private Club Radio listeners.
Brace yourselves - it's a full $500 off your first year, free activation, and
even a free iPad!
If you're a club seeking to increase your revenue, improve conversion rates, and tap into potential upsell opportunities, this episode will spark your interest.
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Ever wondered what the internet is saying about your club? You're about to find out in our latest episode of Private Club Radio, where I, Denny Corby, break down the necessity of online reputation management for clubs. Drawing from my personal experiences of performing at various clubs around the country, I share my insights about the power of Google searches and why engaging with both positive and negative reviews is crucial.
But it's not just about Google! Our conversation extends to social media platforms like Instagram and Facebook, emphasizing the need to comprehend your club's presence across these platforms. Moreover, I reveal the surprising amount of information you can find about yourself online and why it matters. Remember, the online reputation of your club or yourself is a critical factor that potential clients or employers might consider. So tune in, enjoy the ride, and start managing your online reputation better. And if you found our little talk helpful, don't forget to subscribe, rate, and review us!
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Ever wondered what goes into maintaining those lush golf courses you admire?
Danny Gwyn, the SVP of Agronomy at Concert Golf Partners, is the man with all the answers. A golf industry veteran since the age of 14, Danny takes us on a journey into the intricate world of golf course management, where agronomy goes way beyond the greens and fairways. Delve into the challenges of the role, the importance of an agronomy degree, and how to please demanding club members, all while delivering an exceptional golfing experience.
Just like every great game of golf, managing a golf course requires strategy and precision, particularly when it comes to budgeting. In the second half of our chat with Danny, we uncover the financial intricacies of golf course agronomy. Learn how Concert Golf Partners approach reinvestment, the autonomy given to the superintendents, and the nuances that make every course unique. And for those curious about transitions, Danny shares what happens to the existing superintendent when a new course is acquired. Gear up to discover golf course management in a way you've never experienced before!
If you or your club is interested in recapitalization, head on over to ConcertGolfPartners.com to set up a confidential call with Peter Nanula
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We dig into the nitty-gritty of transitioning from managing a privately owned country club to a member-owned one with Bruce Furman, CCM of Venice Yacht Club, Bruce takes us through his unique journey, the importance of governance, and the challenges he encountered during his early days at the Venice Yacht Club.
Bruce shares fascinating insights into learning new rules and regulations, the role of governing bodies, and the significance of building a robust programming team. We uncover his approach to financial planning, including raising initiation and dues, and his strategies to enhance the club's reputation. We also discuss the process of getting a kitchen and roof renovation approved, highlighting the crucial need for effective member communication.
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What does a yacht club do when a hurricane is on the horizon? Find out as Bruce breaks down the club's detailed emergency preparedness plan for slip holders, the intricate process of shutting down the club and securing the premises. From his expert point of view, he gives you the lowdown on what to do during a hurricane, and shares the lessons learned from previous hurricanes, underscoring the significance of communication, early action, and continuous learning in disaster preparedness.
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Find out how this dynamic duo took an idea sparked from our show about IV hydration and turned it into a game-changer for their event
Discover the behind-the-scenes magic of an unforgettable event at the Country Club of Asheville. In this episode, we dive into the innovation and creativity that Aaron James and Brittany Lucas brought to the club's member guest event.
And the surprising success of an IV hydration service - it's an experience you won't want to miss.
Listen in to learn about the various types of vitamin add-ons, the overwhelmingly positive response from the club members, and how Aaron and Brittany are transforming the club into a vital part of the local community.
This episode is a masterclass in pushing boundaries in the hospitality industry and is sure to inspire your own creativity.
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Welcome to Board Chats presented by our friends Concert Golf Partners. This episode introduces Dave and Joe, executive consultants from Club Benchmarking, who share their wealth of knowledge on club management. Drawing from their rich backgrounds as CFOs, CEOs, and board members, they provide a deep dive into debt management, explaining the difference between good and bad debt and the role of planning cycles. The episode also covers clubhouse project financing and the value of surveys in decision making. If these topics resonate with you and you're interested in exploring recapitalization for your club, don't hesitate to reach out
to Peter Nanula at ConcertGolfPartners.com.
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Our guest, Elliot Freedman, the Youth Program and Aquatics Director at Northridge Country Club, not only answers that question but also reveals how he turned Northridge into a family-friendly hub of activity. He shares details of his innovative practices, rooted in his experiences with the Disney Cruise Line and Norwegian Cruise Line. Through his engaging approach, he enriched the club atmosphere, added value to memberships, and even boosted food and beverage sales.
This episode is a journey into the fascinating mind of Elliot, a visionary who successfully grew camp attendance by 200 percent. He talks about his unique strategies, like devising engaging programs for children of working parents and orchestrating family events that enhance the club's appeal. He also discusses the importance of having a diverse staff in childcare and maintaining a safe and trust-filled environment, contributing to a more satisfying member experience.
Lastly, Elliot opens up about managing the expectations of club members, parents, and kids while designing these programs. He emphasizes the significance of learning from failure and underlines the need for creativity and consistency. This episode is a must-listen for anyone interested in maximizing club membership through youth involvement. Tune in to explore Elliot's successful approach to creating engaging and enjoyable youth programs at the Northridge Country Club.
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Craving a nostalgic trip down memory lane? Join us as we reconnect with our childhood memories and journey through the magical world of summer camps with Dan Schmit of KE Camps. Swapping stories from our time at sleepaway camps in the Poconos, Pennsylvania, we journey through a realm where children learn, grow, and step outside their comfort zones.
The ever-evolving culture of camps is a fascinating journey, and who better to guide us through it than Dan Schmitz. After expanding KE Camps from 14 to a whopping 250 in just 14 years, Dan gives us an insider look into the camp industry. From exploring unique camp activities to managing staffing and training challenges, we dig deep into the transformative impact of camps. We also discuss the financial and logistical aspects of organizing a summer camp and what KE Camps offers to clubs beyond just camp management.
Our chat extends to the trend of country clubs evolving into family-focused social spaces - more than just golf courses. We also discuss how camps help kids foster friendships, develop social skills, and explore different interests and age groups. On the club side, we examine the benefits of offering camps and the considerations involved, including pricing, indoor space, and staff training. So, sit back, relax and let's take a stroll through the world of summer camps, their significance, and how KE Camps can transform your club into a haven of summer fun.
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Circling the fast-evolving landscape of private clubs is our insightful guest, Steve Graves of Creative Golf Marketing. Steve unpacks the strategies that clubs should adopt to circumnavigate the artificial surge in business brought about by the pandemic, and how to market their memberships effectively. Breaking the illusion that not-for-profit organizations like clubs can't advertise, he shares expert advice on replacing myths with methods.
Adding a technological twist to the discourse, we traverse the intricate terrain of marketing and technology within private clubs. Steve iterates the importance of tangible materials and strategic marketing in reaching out to both current and potential members. He reflects on the challenges clubs face as they transition out of the pandemic, and how marketing can serve as a compass to navigate these hurdles.
Diving into the realm of customer service, Steve highlights the importance of personalization within private clubs. Advocating for investment in staff members and leadership training, he underscores the necessity of a welcoming atmosphere. Drawing from the experiences of his father's professional shift and its consequent impact on his approach to customer service, Steve concludes with a reminder for clubs to maintain connections with their audience post-pandemic. Tune in for an enlightening chat filled with inspiration, practical solutions, and valuable insights designed to help you sail smoothly across the private club industry.
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How pivotal is effective communication in shaping a private club's culture? Expect a profound exploration of this topic with Shanna Bright, founder of Private Club Online, in our latest podcast episode. Shana unravels the significance of communication in enhancing member experience, leading to increased participation and subsequently, a thriving club culture. She pinpoints that good communication not only enriches each member's experience but also makes them more likely to stay, spend and bring in new members.
Her experience and expertise bring you strategies to develop a winning content strategy for member engagement.
Hear her inspiring journey from alumni relations to member relations and her unique experiences at the City Club of Los Angeles. Discover how the evolving landscape of private clubs has reshaped the industry and learn why flexibility is key in such a dynamic environment.
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Have you ever wondered what goes on behind the scenes of a prestigious golf championship? Well, buckle up as we invite Ian Hock and Tommy Donovan to share their unique experiences in the club industry. From navigating the chaos of the PGA championship with 5000 people in the clubhouse to sharing anecdotes about golf - we've got your curiosity covered.
Get ready to witness a deep dive into the future of golf, as we discuss the introduction of the liv tour, a concept that's both shaking up the landscape and transforming the sport. Plus, you'll discover how Fiddler's Elbow is pushing the boundaries of the club industry with its innovative beverage programs. We're talking unique ice cubes, custom-made canned cocktails, and an inventive wine program that's sure to whet your whistle.
Lastly, let’s not forget the elephant in the room - how has Fiddler's Elbow tackled the challenges thrown up by the pandemic? You'll hear about the club's creative adaptations, their strategy for rebranding, and their approach to building a community with their members. Plus, we’ll explore the potential impacts of climate change on the wine industry and the shifting wine preferences among the younger generation. So, sit back, relax, and get ready for an entertaining tour through the evolving world of golf and club culture.
Huge thanks to Ian and the Winebow team for the delicious wine
& Tommy and Fiddler's for the delicious spread 😋
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Imagine a historic club on the brink of collapse, brought back to life with a well-timed capital injection and professional management. Today on our podcast, we unravel the inspiring preservation story of the Wisconsin Club, a landmark in downtown Milwaukee. Our guests, Rick Whiting and Fred Joachim , detail the strategic partnership with Concert Golf Partners that allowed the club to swim out of financial difficulty and enhance its operations.
From challenges in club ownership to securing capital and striking a delicate balance between memberships and costs, we unpack it all. The pandemic wreaked havoc on their banquet business, but Concert Golf Partners stepped in, bringing not just capital but vital professional management. By understanding membership dynamics and preserving the club's allure, they managed to create a unique balance that enhanced the club atmosphere.
The decision to preserve the club for another 100 years required the board to make challenging decisions. Acquiring the right capital, the one-time assessment imposed on members, and finding the right buyer significantly shaped the club's future. The importance of employees in curating exceptional experiences for club members is discussed, alongside the exciting prospects such as interactive games and club expansion for a unique member experience. Join us for this riveting conversation about the Wisconsin Club's phoenix-like rise and what lies ahead.
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What do you need to know about the latest government updates and their implications for clubs and their governance? This episode features an exclusive wrap-up of the NCA's yearly conference with none other than Joe Traeger, the CEO of the NCA. Joe shares his insights on the current state of the federal government, Supreme Court decisions, and the relationship between clubs and their managers. You'll also hear about the incredible production quality of the NCA's lean staff and the range of diverse presenters at the conference.
We also delve deeper into the Supreme Court's decision in the Sacket versus EPA case, which tested the federal government's jurisdiction and authority to manage the waters of the United States. Joe explains how the significant nexus test was overturned, and we explore the potential impacts of the IRS auditing private clubs throughout the US. Discover the importance of clubs and their managers working together, and how the Labor Secretary nomination could affect club labor policies. Don't miss this insightful conversation with Joe Traeger, CEO of the NCA.
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What if you could uncover the true personalities of potential members at your private club, creating a more harmonious environment for all? That's exactly what we discuss in this captivating episode with our special guest, Paul Dank from Kennis/ Member Vetting. Paul shares his unique approach to background research, utilizing public records and open source information to reveal crucial details about applicants that can't be found with a simple Google search.
We dive into the importance of evaluating an individual's values and culture when considering membership and the challenges clubs face when nominating potential members. Paul emphasizes the need for clubs to adapt to changing times and conducts thorough due diligence, understanding the legal implications of choosing members for private clubs. We also discuss the limitations of current member vetting processes and how applicants often control most of the information in the process.
To wrap up, Paul shares some fascinating stories and examples of how Kennis Slash Member Vetting has helped private clubs uncover hidden details about potential members, ultimately leading to better decision making and a more harmonious club environment. Don't miss this eye-opening conversation that will transform the way you think about member vetting and its potential benefits for your private club.
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Ready to revolutionize your club with the power of AI? Join us in our fascinating conversation with Laura Leszczynski from Strategic Club Solutions as we explore the untapped potential of artificial intelligence in transforming the club industry. Laura shares her expert insights on how AI can help clubs achieve their goals faster, simplify tasks, and even provides a sneak peek into an exclusive masterclass packed with tangible content that you can take back and implement at your club immediately!
Laura also dives into the exciting world of AI-powered communication, discussing how it can help save time and resources while still crafting personalized, unique messages for club members. Plus, we touch on the importance of human review and maintaining a club's brand voice in the AI age. So, if you're curious about how AI can open up new possibilities for innovation and efficiency in your club, don't miss this must-listen episode with Laura Leszczynski!
BTW if you're interested in The SCS ai Masterclass, click here!
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Ever wondered how the magic behind renovating a new golf club happens? Well, today's your lucky day! Join us for an insightful chat with Phil Miller, Executive Vice President of Development, Construction, and Capital at Concert Golf Partners. With over 23 years of experience in the hospitality industry, Phil generously shares his expertise in capital planning, renovations, and design. Together we explore his transition from the hospitality to the golf industry, along with the capital spending and facility management needs of a club. Plus, we learn about the emerging trends in the industry and how Concert Golf Partners stays ahead of the curve.
Take a thrilling tour of the acquisition process and capital planning as Phil breaks down the operations team's role in assessing opportunities, creating budgets, and, most importantly, listening to club members. Discover how Concert Golf Partners provides capital from day one and how their in-house experts execute capital projects quickly and thoroughly. Phil also reveals the advantages of economies of scale when it comes to getting large quantity discounts, and how this benefits clubs in the long run.
Lastly, we dive into club renovation and sustainable design, ensuring a timeless and everlasting appeal for both members and staff. Phil discusses the importance of working closely with club communities to develop the design, as well as how to incorporate sustainability into construction projects. So, whether you're a golf enthusiast or just curious about the behind-the-scenes action at your favorite club, this episode is sure to delight and educate. Don't miss out!
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Do you ever wonder what it takes to rise through the ranks and thrive in the club world? This episode of Private Club Radio features a fascinating conversation with Tom Wallace, an award-winning manager and partner at KK&W. From shining shoes as a teenager at a country club to becoming the general manager at Oakmont Country Club, Tom shares his incredible journey and the valuable lessons he's learned along the way.
We uncover the secrets of Tom's success, including his holistic approach to human capital and the importance of creating an employer of choice culture. Stay interviews, leveraging relationships with members, and giving young professionals the opportunity to provide feedback are essential ingredients to success. Get ready to absorb invaluable insights on recruitment, orientation, training, recognition, retention, and team development that can benefit any club.
Wrapping up our conversation, Tom highlights the power of relationships and networking in the club world. We discuss how clubs can create value for members beyond initiation fees and dues, the significance of self-awareness, and painting a vision for the club. Don't miss this opportunity to learn from Tom Wallace's wealth of experiences and expertise in the club world.
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Do you know how the upcoming Google Analytics 4 (GA4) update on July 1st, 2023 will impact your private club?
Download a step by step guide here
Are you ready to harness the power of free data to elevate your members' experience?
Join us as we welcome Sean Bleyl from Members First, an industry expert who has worked with high-end clubs and managed high-volume resorts, to guide us through the GA4 update and its implications on the private club industry.
Discover the significance of tracking conversions through events instead of page views and sessions, and how this crucial shift will help clubs uncover valuable insights into member behavior. Learn how to use Google Analytics to understand where members go during the offseason and cultivate relationships with sister clubs. Plus, we'll reveal the secret to developing effective partnerships with real estate agents, photographers, and other external sources driving traffic to your website for an enhanced member experience.
In today's episode, we'll also dive into referral traffic tracking with GA4 and explore how tracking codes can measure the success of platforms like digital newsletters on Flipping Book. Don't miss out on this essential episode as we share valuable tips on using Google Analytics data to optimize your website and effectively engage visitors. With Sean's expert knowledge and our practical advice, you'll be well-equipped to navigate the GA4 update and make data-driven decisions for the success of your private club!
Connect with Sean on Linkedin
Download the GA4 Guide Here
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Join us for an exciting episode as we dive into the
2023 NCA National Club Conference!
We recap the conference and chat with one of the speakers
David Walker from Day 1.
We couldn't attend the second day, so we brought on Victoria Burns from MembersFirst, our awesome new show partner and NCA Sponsor.
Victoria gives us an inside scoop on the highlights of Day 2,
sharing the best moments and valuable takeaways.
Not only that, but Victoria is a club world expert!
She shares her background and experience in the industry,
adding a layer of expertise to our discussion.
Tune in to our episode now and discover the fascinating world of clubs!
Plus, be sure to check out NCA for more incredible events and opportunities.
Click here to listen and join the adventure!
NCA Website
NCA Nataional Conference
Victoria Burns Linkedin
MembersFirst
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In this episode of Board Chats with
Peter Nanula from Concert Golf Partners,
we delved deep into the financial operations of private clubs,
highlighting the crucial role of financial forecasting.
We emphasized the necessity of a base case financial forecast
and the importance of having phased capital projects
to avoid potential fiscal pitfalls.
Peter underscored common mistakes made by
private clubs, including over-borrowing and misappropriation of funds,
which could lead to unexpected member assessments.
Additionally, we addressed the importance of proper budgeting to avoid these scenarios.
Finally, we discussed the role Concert Golf Partners can play in providing valuable consultation and potential solutions for clubs facing these issues.
Visit the Concert Golf website to learn more about their boutique approach to private club management, and be sure to connect with Peter Nanula on LinkedIn
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We hang out with Ben Lorenzen,
the Creative Director at Champions Run,
in our latest episode.
This episode was an absolute blast to record, becuase
we recorded live at Champions Run.
We soaked up all the energy and good vibes from
Ben and the amazing team at the club.
Get ready to hear the real deal on how to transform your club
into a destination that people can't resist.
We've got valuable insights, tons of laughs, and
stories that'll have you CRACKIN Up.
make sure to check out Ben on Linkedin,
he's always cooking up some entertaining content.
Don't forget to visit Champions Run online to
discover the mind-blowing programs and initiatives
they're rocking in the industry.
These guys are setting the bar high, and
you won't want to miss out on all the excitement.
So grab your floaties, tune in to this episode, and
let's make waves together!
It's time for some epic poolside shenanigans with
Ben Lorenzen and Champions Run!
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In this episode, we have a fascinating conversation with Anne-Maartje Oud, CEO and founder of The Behaviour Company. We dive into the world of communication and explore the nuances of verbal and nonverbal communication. You'll learn about the power of body language, the importance of effective communication within organizations, and how to create a better working environment by developing better interpersonal skills.
Anne-Maartje shares her insights on creating awareness within organizations and focuses the attention of managers, executives, and teams on effective communication, behavioural issues, leadership, and influence.
Be sure to connect with Anne-Maartje on
LinkedIn
Twitter and
check out her website to learn more about how she can help you and your organization develop better communication skills and create a more effective working environment.
Don't miss out on this enlightening episode of Private Club Radio with Anne-Maartje Oud!
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Welcome to another insightful episode of Board Chats,
presented by Concert Golf Partners – the boutique owner-operator of upscale private golf & country clubs nationwide.
In this episode, your host Denny Corby sits down with Peter Nanula, CEO of Concert Golf, to discuss the origins and vision behind Board Chats, and Peter's journey in the world of private club governance.
In this engaging conversation, Peter shares:
- The story behind the creation of Concert Golf and its unique approach to managing upscale private clubs
- The importance of effective governance in private club boardrooms and how it influences club success
- The purpose of Board Chats and the value it brings to private club boards across the nation
- Peter's personal journey and experiences in the world of private clubs
Get ready to be inspired by Peter's passion for empowering private club boards to achieve long-term success through expert advice and practical strategies.
Don't miss this chance to learn from the CEO of Concert Golf himself!
Tune in now and discover the "why" behind Board Chats.
Be sure to check out previous episodes for more valuable insights into private club governance.
Visit the Concert Golf website to learn more about their boutique approach to private club management, and be sure to connect with Peter Nanula on LinkedIn
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📢 I just had an incredible conversation with Aaron James, the General Manager of The Country Club of Asheville, about health and wellness in private clubs! 🏋️♀️🏊♂️🧘♀️
We talked about the growing demand for wellness-minded individuals and how private clubs are catching up to big box gyms by offering cutting-edge programming and activities. Aaron shared his expertise in managing departments and budgets, advising and leading committees and boards, and championing the transition to online reservation systems.
We also discussed the importance of balancing the needs and wants of club members with the goals of the club and how to approach wellness from a management standpoint. Aaron gave us some fantastic insights on how clubs can showcase their offerings with events like expos and how wearable wellness technology is becoming increasingly popular and effective.
Aaron also shared some exciting trends in fitness and wellness, including the rise of recovery centers offering IV hydration, cryotherapy, percussion therapy, and compression.
Overall, it was an amazing talk filled with valuable insights and ideas for anyone looking to improve their health and wellness programming. Don't miss out on this episode!
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In this episode of Private Club Radio, we had the pleasure of interviewing Joe Trauger, CEO of the National Club Association (NCA). For over 60 years, the NCA has been advocating for private clubs in Washington, D.C. on Capitol Hill. Joe shared insights into the work the NCA is doing to support and empower private clubs through advocacy, governance, and best practices. Listeners will gain valuable knowledge about the key issues affecting the private club industry and how the NCA is working to address them. Join us for this informative and enlightening conversation with Joe Trauger.
NCA Website
NCA Conference
NCA Linkedin PageJoe Linkedin
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🎧🤓Get ready to learn from the expert 🏆👩🏫
In this episode, we sit down with Melissa Hansen, 🙋♀️
the Director of Marketing and Membership at The Club at Olde Cypress.
With over 10 years in the hospitality industry, 🍽️
Melissa is an education junkie and is eager to share her knowledge and experience with you! 🔍💡
Get ready to discover the power of personalization, 🎁
the importance of front of mind forward marketing, 💭
and learn how to make the perfect salami rose 🌹 for your charcuterie board. 🍴🧀🥖
Connect with Melissa!
Melissa Site
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Melissa Linkedin
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Join us for a captivating episode of Private Club Radio, where we sit down with the award winning club entertainer and multi-talented Michael Gutenplan.
As a master mentalist, third-generation psychic, and seasoned club performer, he shares his secrets to getting members to attend your club's social events.
In addition to this insightful conversation, we're introducing two new exciting segments to the show. Brace yourself for some belly laughs with comedian Mark Riccadonna as he shares some hilarious street jokes that you can use around the club. Plus, we invite you to share your stories of extraordinary hospitality and listen to others' as well.
This episode is jam-packed with entertainment, humor, and valuable insights for all private club professionals. Don't miss it!
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We're back from The CMAA World Conference 2023 in Orlando Florida.
In this episode we briefly recap some conference highlights,
THEN we chat with new CMAA board member, CCM, & GM of Renaissance CC,
Jeff Isbell
Follow Jeff on Linkedin
Don't forget!
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Welcome back to another fun episode!
This week is a real treat, I get to chat with
The Godfather, Lee Stall, CCM, CCE
One of my favorite people in the world.
This man is one of the reasons I'm as involved and successful in the club world!
We learn about his start in the club world and his 32 year run at New Orleans Lawn Tennis Club.
His many successful interim gm positions.
And why his first boss told him
" If you want to go, you gotta go!"
Check out Lee on Linkedin!
Enjoy!
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Welcome back to another episode of Private Club Radio!
We had the pleasure of chatting with the one and only Michael Leemhuis.
Former CEO of Ocean Reef Club.
He's a PGA, CCM, CCE, ABC, XYZ
You name it, he probably has it 🤓
We talked about some exciting topics and bring up the one thing most clubs DON'T have and not even realize they should.
Do you know how long it takes to properly clean a golfcart?
Some of Michael's team said it couldn't be done in the time it's supposed to and he proves them wrong. 😉
Lessons in leadership, why it's important to be able to walk the walk and talk the talk.
Sit back, relax, and enjoy the fun chat with Michael Leemhuis
👉🏼 Find Michael on Linkedin here 👈🏼
Please follow and engage with us on the socials 🤓
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New host, who dis?
We welcome our new host of Private Club Radio
Magician, comedian, and club entertainer Denny Corby
The tables are turned as
Denny chats with Gabe.
In this episode, you’ll learn
What Gabe has been up to,
who Denny Corby is, and
Exciting news about the show.
Make sure you follow Gabe below
Let's Play Thru YouTube
facebook.com/LetsPlayThruinstagram.com/letsplaythru/
Learn about his special Ireland golf tours
mygolfgrouptravel.com/letsplaythru
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Medinah Country Club is led by one of the most innovative managers in the business, Robert Sereci, CCM, ECM. We'll chat with him about the changes he's brought to this historic club and what the future will hold.
Private Club Radio LIVE is sponsored by:
Restream: https://privateclubradio.com/restream
Concert Golf Partners: https://concertgolfpartners.com
Capstone Hospitality: http://www.capstone-hospitality.com/
Michael Crandal, CNG and Peter Nanula join us to discuss leadership lessons applicable to private club managers and boards.
Private Club Radio LIVE is sponsored by:
Restream: https://privateclubradio.com/restream
Concert Golf Partners: https://concertgolfpartners.com
Capstone Hospitality: http://www.capstone-hospitality.com/
Brian Friederichs of Capstone Hospitality shares his top 3 membership sales mistakes and how you can avoid them at your club. Learn more about how Capstone Hospitality can help your club: http://www.capstone-hospitality.com/
We're also joined by Leighton Walker of the Golf Club Talk UK podcast to chat about Europe, the UK and the current lockdown and lessons we can all learn from clubs who've pivoted successfully there.
Private Club Radio LIVE is sponsored by:
Restream: https://privateclubradio.com/restream
Concert Golf Partners: https://concertgolfpartners.com
Capstone Hospitality: http://www.capstone-hospitality.com/
Toni Shibayama is the author of the Big Game Playbook - a guide to helping new managers successfully navigate their new club. We discuss a number of leadership and HR lessons from Toni's amazing new book.
Email Toni for your complimentary copy: toni@sk-insurance.com
Private Club Radio LIVE is sponsored by:
Restream: https://privateclubradio.com/restream
Concert Golf Partners: https://concertgolfpartners.com
Capstone Hospitality: http://www.capstone-hospitality.com/
We chat with President & CEO of the National Club Association, Henry Wallmeyer about the 2021 outlook for private clubs. From a legislative perspective to a broader outlook, find out what NCA think is in store this coming year.
Private Club Radio LIVE is now streaming Tuesdays at 10am EST / 7am PST.
Subscribe to Private Club Radio on YouTube and get your questions answered by our guests live on the air: https://youtube.com/privateclubradio
Gabe's new Golf Travel Show podcast is now out! Listen here: https://anchor.fm/gabriel-aluisy
Subscribe to Let's Play Thru on YouTube: https://www.youtube.com/letsplaythru
On this episode we're joined by Peter Nanula of Concert Golf Partners alongside Dick Kopplin of Kopplin, Kuebler & Wallace and Michael McCarthy, CEO and General Manager of Addison Reserve to discuss pressing issues facing boards around the country.
These three gentlemen have over a century of combined experience helping private clubs and are generous with their advice on how to run a board more effectively and efficiently. It's a conversation you won't want to miss.
Learn more about Concert Golf Partners at: https://www.concertgolfpartners.com/
Get your copies of the ABC's of Plutonium Private Club Leadership with free personalization at: https://plutonium.club
Learn more about KK&W at: https://www.kopplinandkuebler.com/
Learn more about Addison Reserve at: https://www.addisonreserve.cc
Matt Reagan of Operation 36 shares an innovative way to grow the game and in turn grow membership at your club.
In this episode we'll learn the differences in Traditional vs. Developmental Golf Programming and why traditional programs are not working to retain beginner golfers. You'll learn about Matt's goal to get 1,000,000 new golfers into the game and why Operation 36 can be the perfect bridge to get Top Golfers into your private club.
Learn more at: https://operation36.golf/
Subscribe to Gabe's channel, Let's Play Thru: https://letsplaythru.com/subscribe
The Club at Renaissance is a jewel in the heart of Florida's Southwest coast. The club has just completed a multi-million dollar renovation project which includes a completely new design concept for their golf course.
Co-owners Jeff Darragh and Brian Rigsby join us to talk about the process and the future of the club.
Learn more at https://www.theclubatrenaissance.com
Lily Braswell joins us from Winged Foot the site of the 2020 US Open as they begin the week. Learn about the preparations involved in preparing for a majo - and one during a pandemic.
We also chat about women in golf and Lily offers some inspiration to the ladies out there who are looking to move up the ladder in private clubs around the world.
Michael Crandal, CNG joins us to discuss lessons from his hit book The ABC's of Plutonium Private Leadership that are even more relevant today.
Order your copies at: https://plutonium.club
Martin Cody joins us to discuss Cellar Angels and offer a special opportunity to clubs to virtually entertain their members.
Cellar Angels is a featured listing on https://ClubTalentHub.com - the club industry's virtual marketplace for booking entertainers and virtual acts.
Learn more about Martin and the charitable work they're doing at cellarangels.com.
Today we're joined by Peter Nanula of Concert Golf Partners to discuss the impending recession and the preparations clubs should be making now.
Learn more about Concert Golf Partners: https://www.concertgolfpartners.com/
Your future recruiter or employer is most likely checking you out on LinkedIn. So how can you put your best foot forward and set your profile up for maximum impact? Jeremy Nichols of Gecko Hospitality joins us to share his best LinkedIn profile building tips.
Connect with Jeremy on LInkedIn: https://www.linkedin.com/in/jeremycnichols/
Take an online class at the Membership Marketing Academy: https://aluisy.thinkific.com/
Gary Collins joins us to discuss the 100 Hole Challenge in partnership with Clubs Help. Learn what you and your club can do to support your local community.
On this episode we discuss impermanence, what that means for the club industry and for ourselves.
Stay tuned until the end for an important announcement.
On this episode we're announcing the launch of Club Talent Hub! You can check out the site at https://clubtalenthub.com/
We plan for it to become the go to play to book talent for your virtual and in-person club events.
John Stevenson has worked in the golf industry for over 20 years - everywhere from $10/round munis to private clubs that are PGA Tour stops.
We chat about golf etiquette when it comes to the grounds crew, the tough job of course maintenance and how to create a cohesive member / staff environment.
Check out the Membership Marketing Academy: http://privateclubradio.com/academy
Julius Rhodes of mpr group joins us to discuss the difficult HR issues clubs have had to face in 2020.
How do you keep a team culture alive when they are working remotely? How do you keep up morale when you’re having to make hard decisions in regards to employment?
All that and more on this episode.
Learn more about the mpr group: http://www.mprgroup.info/
Membership Marketing Academy: http://privateclubradio.com/academy
Mathew Guzik is the General Manger of Tara Iti Golf Club in New Zealand - now a top 10 golf course in the world.
Matthew shares what's happening in New Zealand and at Tara Iti specifically, and how they overcame the challenges of lock down.
Gavin Robinson is the Professional Development Manager at the Golf Club Managers Association in the UK. We chat about the impact of COVID-19 on clubs in the UK, the GCMA and much more.
Learn more at: https://www.gcma.org.uk/
Rob Balasabas is the Brand Evangelist for TubeBuddy - a plugin that helps YouTubers optimize their videos and ultimately gain more subscribers.
He's also an expert at working from home. He's been doing it for years. Over that time he's found software and habits that help make him more productive.
Rob shares those tips and ideas with us on this episode.
Check out TubeBuddy: https://www.tubebuddy.com/
Frank Vain, President of the McMahon Group joins Gabe discuss the new normal private clubs will face post lockdown.
Membership Marketing Academy: https://aluisy.thinkific.com/
McMahon Group: http://mcmahongroup.com/
Today’s guest is Kathy O’Neal, a 25 year veteran in the club industry, known for her specialty work in member enrollment and member retention through programming, communication and involvement with members in our private clubs.
We discuss Kathy's thoughts on the impact on membership – both enrollments and resignations.
Kathy provide 8 "R" words to remember:
- Reality of Crisis
- Relationship of clubs with their members
- Rebound – how do we get this started and what are our
- members thinking/feeling?
- Reengage – using the research findings to help get our members back and using the club
- Relevance – now, more than ever, relevant programming in all club areas is important
- Retention – all efforts to get members to reengage and get involved will assist with retention
- Recruitment – these same efforts will also assist with increased recruitment as members share their club
- Recovery – all of the things discussed above will make recovery easier and faster
Contact Kathy: kathy@yourclubexpert.com
Jeff Dekruif, CCM, is the AGM and CFO of Blackhawk Country Club. Miles Tucker is the GM/COO of Hillcrest Country Club. Together they join Peter Nanula of Concert Golf Partners to discuss the financial side of the COVID-19 crisis.
Learn how their respective clubs are adjusting and setting up for future success.
Learn more about Concert Golf Partners at: http://ConcertGolfPartners.com
New HR and staffing issues have arisen for clubs seemingly overnight. But who can help you navigate through these trying times?
Toni Shibayama of S&K Insurance has put together a comprehensive folder of resources. Find out how you can access them on this episode.
Email Toni: toni@sk-insurance.com
Learn more about Toni's firm: https://sk-insurance.com/
Pat Fereday of The Private Club Agency joins us to discuss why now is the right time to start re-building your membership pipeline. He offers tips and tactics that your club should be using right now.
He's got two exciting FREE gifts for listeners today:
1) He's giving away complimentary copies of his book, 16 Stories that Sell Memberships
2) He's giving away a complimentary Club Membership Demographic Analysis so you know what pockets of the region your members are most likely to come from.
Email Pat at: patrick@privateclubagency.com for a free copy of the book
During these times member safety and accessibility is critical and Jason Patronas' new technology can help.
Jason created Scan-N-Score which is a digital scorecard solution for clubs. It's a way for you to stay safe, help the environment and cut expenses at the same time.
There's no app for members to download, they simply scan a QR Code and start scoring. It also integrates directly with ForeTees if your club uses that.
Learn more at https://scan-n-score.com/
Email Jason at: sales@apparationllc.com or scorecard@foretees.com
Brendan Blowers of Palmetto Technology Group joins us to discuss the steps you can take to keep your club secure while employees are working from home.
Cybersecurity is more important than ever when staff is stretched out into different locations and Brendan will show you how you can stay safe and secure.
Download the 18 Ways You Can Make Remote Work Secure: https://cdn2.hubspot.net/hubfs/1835175/18%20THINGS%20remote%20work%20infographic%20-%20online%20purpose.pdf
Learn more and subscribe to the PTG newsletter: https://www.goptg.com/
Jay Delisng joins us to discuss his PGA Tour career as well as his hospitality business focused on providing exclusive experiences for golfers. Learn more about Jay and check out his podcast at: http://jaydelsinggolf.com/
Your members need entertainment and the Let's Play Thru Show needs your help. Please subscribe and share the show with your members: http://letsplaythru.com/subscribe.
With club members stuck at home and feeling disconnected, what better way to bring them together than a glass of wine and a story!
Martin Cody of Cellar Angels talks to us about virtual wine tastings. They're a great way to keep your private club members entertained, engaged and ultimately RETAINED during quarantine. Visit http://cellarangels.com or email Martin directly at martin@cellarangels.com to book a virtual wine tasting.
We're all stuck working from home, so Hannah Eanes of the Professional Club Marketing Association shares her best practices on being the most productive you can be from home.
Private Club Leaders International Roundtable Recordings:
https://youtu.be/Ufn-lwTVi3k
https://youtu.be/u12GHBTddak
Are your members stuck at home? Finding ways to connect your members and keep them entertained is vital right now. Denny Corby has a solution.
For a limited time, he's offering a virtual magic show for your members to participate in online....and IT'S AWESOME!
Learn more about his virtual show here: https://www.dennycorby.com/virtualclubshow
Call to book Denny: 570-352-6608
Around the private club industry I'm seeing stories of the amazing good that's being done. On this episode we'll highlight the work happening at clubs around the country and specifically the gift Scott Lockwood made to his staff by directing a portion of his own salary to the employee fund.
Here's a copy of Scott's letter: https://www.linkedin.com/posts/scott-lockwood-ccm-84420517_cmaa-support-notalone-activity-6646491558742933504-yUlz
I hope his story inspires you.
Michael Crandal, CNG joins us to discuss the very difficult decisions facing club leaders at this time. Should you close or stay open due to Coronavirus (COVID-19)? Michael and Gabe share their opinions and advice.
Alan Achatz joins us to give his advice and opinion on what measures clubs should take to ensure safety of members and staff.
Please share this show with colleagues.
Resources:
http://nationalclub.org/coronavirus
http//:membertext.net
BREAKING news and information for clubs on COVID-19 as of March 12th, 2020.
National Club Association Resources: https://www.nationalclub.org/coronavirus
Member Text Free Tool: http://membertext.net
Concert Golf Partners' Financial Resources for Clubs: http://concertgolfpartners.com
Passion Graham is the Clubhouse manager of Desert Mount Club in Scottsdale, Arizona. But her story is no ordinary one.
As a woman of color she is breaking all the stereotypes of what a club manager should be, and inspiring the next generation of leaders to reach their goal.
She recently won the Joe Purdue scholarship from CMAA and she'll talk about what that means to her as someone who started out in fast food and ended up as clubhouse manager of an elite property.
Her story is inspiring and uplifting. Enjoy!
Diana DeLucia is the publisher and principal at Golf Kitchen. She's a photographer, author and now hosts her own awards show for the private club industry's top culinary talent. Her work with private clubs is second to none. '
Learn more at http://golfkitchen.com
Visit our sponsors at http://MemberText.net and http://concertgolfpartners.com
This week you'll hear Gabe's story of the disasters that befell him in Ecuador and how he decided to handle the adversity that was presented to him. It's an inspiring lesson for all of us.
Michael Crandal, CNG shares a remarkable piece of wisdom for clubs struggling to maintain their "brand" prestige. Enjoy this re-broadcast of a classic. Watch the video here: https://youtu.be/_Q5-4NRHSXc
Have you ever wanted to start something new. But maybe felt paralysis of analysis? Overwhelmed? Scared?
Chris Krimitsos has written the book that is the antidote. It's called Start Ugly and it's available for pre-order right now. Order it here: bit.ly/start-ugly
On this episode you'll hear Gabe's foreword that he wrote for the book. It's his origin story of how he became an international speaker, author and podcast host - all because he followed the simple advice inside this book.
On this episode, Joe Trauger of the National Club Association joins us to discuss legislation impacting clubs around the country. Find out what the NCA is focused on in the coming year.
Joe also discusses the Iowa Caucuses and the election outlook.
Learn more about the NCA at https://nationalclub.org
Later on the show....
The Golf Digest Hot List is the most extensive equipment review that is published right at the beginning of the new golf season (2019 list for reference.)
Two editors that lead in creating Hot List, Mike Johnson and Mike Stachura join us to discuss the process.
The road to the hot list is particularly interesting – over 100 days of testing, thousands of air travel miles, 30,000+ shots taken, several hundred clubs, a group of PHDs that evaluate the final data/studies and much more (stats above to be confirmed).
As Mike & Mike have done early testing of the full range of 2020 equipment, they’ve identified some very interesting trends, in addition to what the individual brands are saying.
The 2020 list will also include a new feature that asks users a few questions pertaining to their game and then recommends the best fits within each club category.
See this year's Hot List here: https://www.golfdigest.com/hot-list#golf-clubs
So you just landed your new dream management job. How do you win the hearts and minds of your new staff and how do you prioritize which tasks you need to tackle first?
On this episode, Alan Achatz, will share his process with you.
Alan is also a club safety expert and he'll share some things you should look out for at your club or that new club you walk into.
On this episode we'll discuss the top 3 club management lessons learned from Gabe's trip to Qatar and the beautiful Education City Golf Club.
Lesson #1
Capitalizing on Culture: What can you do to tap into your community's unique culture?
Lesson #2
Innovation Breeds Excitement: What are some innovations you can add to your club's practice facility to separate yourself from the competition?
Lesson #3: Reduce Friction Points & Create Safe Spaces: What safe spaces / amenities can you create at your club so that members feel it's their second home?
Hope this episode gets you thinking!
Leighton Walker, of Cirencester Golf Club and the Golf Club Talk UK podcast, joins us to discuss some trends he's seeing in the United Kingdom & Europe.
Later on, Leighton and Gabe discuss their favorite episodes of the Golf Club Talk UK podcast. If you haven't already subscribed, you should do that now. Each month, Leighton teams up with Eddie Bullock to deliver some amazing golf club industry education.
Here's a link to listen and subscribe to Golf Club Talk UK: http://golfradionetwork.com/golf-club-talk-uk/
Finally, you'll find out what Leighton's approach is when taking over a new club. As a manager, how does he tackle the challenges he walks into and how does he prioritize? You'll find out the answer in today's episode.
On this last episode of the decade, we focus on the number one way to find success in the 20's.
Get a free copy of 16 Stories that Sell Memberships at:
https://privateclubagency.com/stories/
On this episode we chat with Marianne Nicholson from The Club at Hammock Beach in Palm Coast, Florida. You'll learn about this special club and what it has to offer.
Learn more at https://www.theclubathammockbeach.com/
Today (December 23rd) is your last chance to win a $25,000 Marketing package from the Private Club Agency.
You could win a social media campaign, direct mail campaign, brochure design and video production from us.
Enter at https://privateclubagency.com/gift
On this episode, Chris Krimitsos, producer of the Let's Play Thru show, interviews Gabe on his recent trip to the Middle East.
Gabe spoke to the Club Manager's Association in the Middle East countries of Qatar, Oman and Dubai and brings back a number of lessons he learned from the region.
It just may surprise you.
Visit http://letsplaythru.com/subscribe to watch the journey unfold.
Justin Baer of MemberText joins us to discuss why text messaging is a powerful way to convert leads into members.
Similar to an email drip campaign, a text message drip campaign can be automated so your follow up with membership prospects is timely and impactful.
Visit http://membertext.net to learn more.
Ben McWilliams and Dominique Gray of Dunwoody Country Club join us to chat about the role of young leaders in club management.
These gentlemen share their thoughts on why attracting young leadership is so important and how clubs can retain young professional talent.
Peter Nanula, CEO of Concert Golf Partners, joins us to provide his top 11 signs that your club should consider a capital partner. Peter is perennially listed in Golf Inc.'s Most Powerful People in Golf and that's for good reason. He's one of the most active capital investors in the private club industry. Concert Golf's portfolio of golf and country clubs now extends to over 20 clubs around the country and continues to expand each year. If you find yourself checking off one or more of these boxes, it might be time to explore your options. Visit concertgolfpartners.com to learn more.
Steve Graves, President of Creative Golf Marketing joins us to discuss their new software the Activity Level Indicator. This software promises to give your club insightful data that can help your membership retention efforts.
You'll learn all about it and how you, as a Private Club Radio listener, can get a special offer.
Justin Baer of Member Text also joins us to discuss how text platforms can keep your membership up to date during natural disasters.
Dave Bisbee recently co-authored the book, Back on Course. He joins us to discuss the lessons you'll learn inside.
People do business with individuals they like, trust, admire and respect. That’s why golf is such an important business tool. It’s not about the deals you make while you’re on the course — it’s about the relationships you build that can lead to deals. In one round of golf, you’re able to establish a solid relational foundation.
This book will teach you the soft skills you need to make each round count.
Purchase your copy here: https://www.amazon.com/Back-Course-Business-Performance-Through-ebook/dp/B01MYX9YY9
DAVE BISBEE is the General Manager and Director of Golf at Seven Canyons Golf Club in Sedona, Arizona, and a collaborator on imapGolf.He is renowned for his ability to assess results relative to goals, facilitate changes that lead to success and help people develop personal competencies. He has worked with Fortune 1000 companies including Hewlett Packard, Merrill Lynch and IBM to motivate teams to respond successfully in an ever-changing business environment. He shows clients how the principles of playing better golf are the same that produce better business results.
Steve Gincig is a 3rd generation club member and has served in membership and sales roles at fine private clubs in California. He's also worked with well over 150 charitable organizations.
He has rebuilt the reputation and enhanced the Member, Guest and Community experience of several iconic Country Clubs while creating and implementing their successful and fun social programs.
On this episode, Steve discusses member retention and explains how he cut the attrition rate by 50% at his last club.
He also discusses the importance of a vibrant social program at clubs and resorts.
Steve speaks about the value and importance of corporate outreach and presence as well as the value and importance of charity outreach.
As a special gift to PCR listeners, he's giving a complimentary consultation away, so stay tuned to find out how you can take advantage of that generous offer.
We've reached the 200th Episode of The Private Club Radio Show...wow! Thank you for listening over the last 4 years!
On this episode, Leighton Walker of Golf Club Talk UK hosts the show and turns the mic around on Gabe. They recap the last 100 shows and play clips of Gabe's favorite moments including interviews with:
Stuart Gillett of Golf at Goodwood
Listen to the full episode here:
https://soundcloud.com/private-club-radio/stuart-gillette-golf-at-goodwood-pcr-153
Michael Crandal, CNG
Listen to the full episode here:
https://soundcloud.com/private-club-radio/how-to-get-your-club-on-a-wait-list-pcr-182
Dianne Allen of Visions Applied
Listen to the full episode here:
https://soundcloud.com/private-club-radio/dianne-allen-visions-applied-pcr-135
Jason Schneider of Perception Academy
Listen to the full episode here:
https://soundcloud.com/private-club-radio/neurolinguistic-programming-pcr-171
Henry Wallmeyer, President and CEO of the National Club Association joins us to chat about their upcoming National Club Conference
The conference that will be held at the Ocean Reef Club on May 17-19th, 2020.
You'll learn about the speakers, dinners and activities that will be part of the conference.
Visit nationalclub.org to learn more.
Have you ever wanted to start something new. But maybe felt paralysis of analysis? Overwhelmed? Scared?
Chris Krimitsos has written the book that is the antidote. It's called Start Ugly and it's available for pre-order right now. Order it here: http://bit.ly/start-ugly
On this episode you'll hear Gabe's foreword that he wrote for the book. It's his origin story of how he became an international speaker, author and podcast host - all because he followed the simple advice inside this book.
Full Transcript of the Foreword:
The lesson in this book just might change your life. It surely changed mine. In fact, if Chris hadn’t pushed me along the way, I’d likely be a lot less happy and certainly less fulfilled. I would have probably given up years ago or, worse yet, never tried.
Change is scary. Most of us are too afraid to step into a new opportunity, innovate or simply change our habits because we’re afraid of failure. That fear is built into our DNA. It’s normal to feel it. In fact, it would be strange if you didn’t. I know I have - many times. Heck, I still do!
About 5 years ago, Chris asked me to present at one of his business symposiums. I had never spoken to an audience for any length of time and I was deathly afraid of public speaking.
I told Chris I didn’t think I had it in me. He knew my content however, and he told me it was so valuable that folks would still embrace the message even if my performance was lacking.
I knew public speaking was the way to get my message out to more folks, build my business and help others. Still mortified, I decided to team up with a co-presenter. It was the only way I could do it!
Over the next few weeks I prepared my content. I also prepared myself. My mirror became my audience. I learned what a power-pose was. I practiced the “calming breath” that I had learned when my wife had our first child to ease my anxiety. Finally, the day came and I felt as prepared as I could be.
There were a few speakers that morning and I studied how smoothly they spoke and carried themselves. I admired that. I told myself over and over in my head that I could do it.
“Just relax,” I told myself. I started to feel relatively confident.
That quickly changed. Between sessions as I was getting mic’d up by the sound guy I saw the camera. I looked at the seats. Suddenly I felt very warm. My mouth dried up. I started to sweat.
I thought to myself, “Oh no, no, no, no. Breathe, just breathe.”
I looked at my co-presenter. She was just as nervous as me and she muttered something to that effect which I barely processed because my body was going into fight or flight mode.
Before I could have an all out panic attack our names were called and we were walking up to the stage. Like it or not, this was happening. My co-presenter started and a few minutes later it was my turn. I barely got the words out. I stumbled multiple times. I completely bombed.
Or so I thought. The thing is, my content was good. In fact, people came up to me afterwards telling me how much they enjoyed it. A friendly guy named Scott told me how much he agreed with my talking points. Chris had been right!
I just needed to start. I could refine it later, but I needed to start.
Chris did it again about a year later. He pulled me aside at a networking event he was running and told me I really needed to consider starting a podcast.
“I don’t think so, Chris,” I told him. “I hate the sound of my voice, I don’t think folks will like it either.”
“Podcasting is going to be big,” he told me. “You need to get in now while the time is right.”
He harped on me for the better part of a year. All the while I made up a lot of excuses about not wanting to figure out the technology, not having the time and how folks would hate my voice.
But I did want to keep speaking. I knew I had to get better at it too. Maybe a podcast would help me find my voice, I thought.
“Just start ugly,” Chris kept telling me. “If it’s not good, you don’t have to put it out.”
Ok I thought. I’ll give it a shot. Maybe it will help me become a better public speaker. Maybe it will help me to cut out my, “ums.”
So I bought a microphone. Being nervous and anxious I wrote out everything I needed to say. Wing it? No way! I scripted out every word.
I hit record and got about four words in before I stumbled. It took me about 25 takes, reading and rereading every line, to get my first 8 minute podcast recorded. It took another 3 hours to edit it!
I released 3 episodes to start. But would anyone really want to listen? Would anyone like what they heard if they did?
I quickly found out folks liked it. I also had a number of people tell me how much they liked my voice.
“It’s so soothing and real” one nice lady told me.
I told her, “Thank you so much,” but I thought to myself, “Soothing? My voice? Soothing? Real? Yeah, maybe that part.”
After 20 episodes or so I started to feel more comfortable. I got better and finally relaxed. I found my voice. Today you can’t shut me up in front of a mic.
The Private Club Radio Show has now reached tens of thousands of private club professionals around the world. It’s the most-listened to podcast on the business of private golf and country clubs. It established me as one of the top experts in the field.
It’s led to speaking engagements all over the world - I’ve spoken on four continents now. It took practice, lots of practice, but now I can finally say that I’m pretty damn good.
It’s led to interviews in the New York Times and other top publications. It’s led to bestselling books. In fact, my books are in 1 out of every 2 clubs in the United States.
It also led to a new fear - the fear of success. The fear of success is just as real as the fear of failure and it can be just as crippling. You might hear the term, “imposter syndrome” used to describe it. It’s when you feel like you got lucky, like you didn’t deserve it or this is going to be temporary.
That’s something you might feel if you do something remarkable and have success you felt was unexpected. It’s a lie and you need to recognize it as such. Because if you did it, you did it. You didn’t get lucky. You won.
If I’m being honest, I still struggle with it occasionally. But with more and more success, and a bit of time, it fades.
Chris was right all along. I just needed to start ugly. You do too.
Most folks don’t try because they’re afraid to fail. They’re paralyzed by it. But some ideas just need to be brought to life. And you are the person that needs to do it. You are their creator. Your ideas need you. Don’t let them down.
Godspeed.
Learn how to write the perfect resume for your next job. CMAA’s official resume writer and the newest addition to the Kopplin Kuebler and Wallace team will show you how on this week’s episode.
We’ll find out what some of the more common faux pas are when writing a resume. You’ll learn what club employers are looking for in their next candidates and how you can show them that in your resume.
Michelle unlocks the secrets to creating the right marketing tools for your career. You'll also learn how to put your best foot forward with your resume and more.
About Michelle: Michelle has built a successful career management firm that specializes in personal career marketing, outplacement, and soft skills training. For over 25 years, Michelle has leveraged her skills as a Human Resources Executive, Executive Recruiter, Career Marketing Strategist, Trainer, and Speaker to serve individuals and companies across multiple industries. She is no stranger to the hospitality industry as her early career through college significantly exposed her to front of the house restaurant operations, and she has worked with hundreds of managers in the industry, helping them to refine their skills and presentation of credentials.
Michelle was introduced to the Club Management Association of America nearly 10 years ago and is their official resume writer, offering her time during annual conferences to assist members and students at annual symposiums. She is a regular speaker at CMAA conferences and chapter education meetings and built strong industry relationships.
Learn more about Michelle here: https://www.kopplinandkuebler.com/
Subscribe to Lets Play Thru at http://letsplaythru.com
On this episode we chat with "The Country Club Comic", Ara Anton. You'll learn what goes into booking a comic and what pitfalls you should be aware of.
Ara is also offering a complimentary event consultation. Clubs who would like to take advantage can simply visit: https://countryclubcomic.com
Don't forget to subscribe to Gabe's new show, Let's Play Thru. Visit http://letsplaythru.com to subscribe today and start watching episodes.
In this episode you'll learn why Northern Ireland should be at the top of your list for your next member trip. From its fantastic golf to its amazing hospitality, it's a trip that will be sure to put smiles on your member's faces.
Leighton Walker of Golf Club Talk UK (http://golfradionetwork.com/golf-club-talk-uk/) interviews the folks at Tourism Northern Ireland.
Visit https://www.nimadeforgolf.com/ to learn more about this fabulous country.
In this episode, Gabe recommends http://www.northandwestcoastlinks.com/tour-category/golf-packages/
Gabe's new show, Let's Play Thru can be found at http://letsplaythru.com
Mike Last developed a system for club's to manage their charitable requests as well as generate leads. It's a system all clubs should look into to save time and be more productive. You'll learn all about it on this episode.
About Mike:
Mike grew up playing golf in upstate NY. Graduate of Georgia Tech (BEE).
He worked as Electrical Engineer for 12 years 1986-1998. Mike founded Last Minute Tee Times (LMTT) in 1998 to help golf courses sell more tee times. LMTT grew to serve 560 golf courses, 610,000 active golfer members, and hundreds of thousands of tee time reservations yearly. Created the nation's largest active community of golfers, and LastMinuteGolfer online community members enjoyed an extensive customer loyalty program. LMTT was purchased by Comcast in October 2008 and it is now promoted as GolfNow.
Since 2008, Mike has invested time and money in developing technology to help non-profits raise money. He recognized a sizable opportunity to help non-profits (and equally important) help experience providers (like golf courses and resorts) convert slow periods into meaningful promotion and revenue. Geronimo Solutions bridges the gap between business owners and non-profits.
Visit https://www.onespareteetime.com/ to learn more.
On this episode we chat with Bill Donald, General Manager at Loch Lomond in Scotland. Loch Lomond is an extremely exclusive private members clubs serving an international membership. It's so exclusive, in fact, that many refer to it as the "Augusta of Scotland."
Loch Lomond wasn't always so lucky, though. 8 years ago the clubs was in dire straights, and it took massive action and leadership from Bill and his team to turn things around there. You'll hear that story and much more on this episode.
Learn more about Loch Lomond at: https://lochlomond.com
On September 18th, the new show Let's Play Thru will launch its first episode. Tune in on YouTube and subscribe to the show here: http://LetsPlayThru.com
Please support the folks who support this show:
http://concertgolfpartners.com
http://membertext.net
http://nationalclub.org
Recently Gabe was interviewed on the podcast, Someone Gets Me, by Dianne Allen. We replay that interview in it's entirety this week.
Subscribe to Someone Gets Me on iTunes here: https://podcasts.apple.com/us/podcast/someone-gets-me-podcast/id1254404639
Gabe's new show, Let's Play Thru, launches next week. Please subscribe at http://LetsPlayThru.com
This week we are joined by Joe Trauger, newly appointed Vice President of Government Relations at the National Club Association. You'll learn about Joe and his background which includes working with the Senate Majority Leader and serving as President of the Mount Vernon Country Club.
Joe shares what legislation the NCA is working on including The PHIT Act. You'll learn why The PHIT Act can help Private Clubs as we explore the proposed measures inside the bill.
On this episode, Gabe announces his new YouTube show "Let's Play Thru". Please subscribe on YouTube here: https://m.youtube.com/gabrielaluisy?sub_confirmation=1
Our featured guest is Annette Whittley. Annette has over 17 years of luxury hospitality service experience. She's the newest addition to the Kopplin, Kuebler & Wallace team helping private clubs train their food & beverage staff.
After graduating from the University of Surrey with a BS in Hotel & Catering Management Annette joined luxury hotel industry leader Four Seasons hotels and resorts. Over 13 years with Four Seasons, she worked in restaurants, bars, recreation facilities, banquets, in room dining, and was involved in multiple renovations and property openings. Her time with Four Seasons included city hotel and remote resort locations.
In 2015 she made the transition to private clubs, joining the executive team at Congressional Country Club which is the highest rated Country Club in the United States and globally by Platinum Clubs of the World. Congressional has hosted five major golf championships and is the future host of eight major PGA championships including the 2036 Ryder Cup.
Her passion for the Club industry led her to start ASB Hospitality prior to joining KK&W where she plans to specialize in Food and Beverage Train.
We're also joined by Member Text Founder, Justin Baer. On this edition of Tech Trends we chat about ways your club can be more efficient with member communications. Visit https://www.membertext.net/
During the Open Championship week in Northern Ireland, Gabe got the chance to visit Castlerock Golf Club - an idyllic links course on the northern coast just minutes from Royal Portrush.
He caught up with General Manger, Bert Mackay to talk about the reinvention that Bert is currently overseeing.
Bert is originally from Scotland, so we'll find out how he made his way to Northern Ireland.
We'll chat about the improvements Bert has made to the club and what his plans are for the future.
We'll also get Bert's best advice on why he's never scared to "ask questions."
Learn more about Castlerock Golf Club at https://www.castlerockgc.co.uk/
Learn more about all the wonderful things Northern Ireland has to offer at https://discovernorthernireland.com/
On this episode we chat with the new Chair of the Board of the National Club Association - Terra Waldron, CCM. Terra shares why the NCA is the premier organization for advocacy and insights and governance.
Terra recaps her highlights from the National Club Conference which was held in Washington, DC.
Terra also shares her roadmap for the coming year as chair of the board. Find out what initiatives Terra is bringing to the NCA in 2019 and 2020.
Visit http://nationalclub.org to learn more about what the NCA is doing for the club industry.
We also chat with club manager, Ira Berkowitz. Ira shares his story of why you should "never burn a bridge." It's a captivating tale with a powerful lesson.
On this inaugural edition of Tech Trends presented by MemberText, we chat with Justin Baer about millennials and their unique tech habits. What is this next generation of member looking for in terms of communication and outreach from a brand? You'll find out.
We discuss why MemberText is the best solution to replace much of your email communication with a more direct and engaging platform. Visit http://membertext.net to learn more.
What makes Yacht Clubs unique? You'll find out on this week's episode as we chat with Terry Anglin of the San Diego Yacht Club.
Terry began his career in the hospitality industry in 1979 and has managed tennis clubs, country clubs and yacht clubs. Terry has been the GM/COO of San Diego Yacht club for the past 10 years. He is Past President of the CMAA Volunteer Chapter, has served 2 tenures on the Board of the Golden State Chapter and is Past Host of the International Wine Society. Terry has presented his Wine 101 at several World Conferences. In 2015, he received the Excellence in Club Management award from the McMahon Group and Club and Resort Business.
The 148th Open Championship was held at Royal Portrush. Gabe attended and took part in the festivities surrounding the week. He recaps his time at Castlerock Golf Club and Portstewart.
To learn more about Northern Ireland please visit: https://discovernorthernireland.com/
Abhishek Sonkar is the general manager of the Amarillo Club, but he didn't take the normal path. Abi was born in India in the small town Mussoorie. He went to a Hotel School on Kolkatam India and then to Edinburgh in Scotland to graduate at Edinburgh Napier University with a BA in Hospitality Management.
Abi always wanted to be a chef but couldn't just get a start. So he took a banquet server's job as a student in the UK. He quickly got promoted to banquet supervisor and Banquet Manager in the same company.
Abi was part of the team hosting The Open in 2013. Not too long after, he took Food and Beverage Manager's role. He left the UK and went home to India and started business with his dad. After he got it up and running, he came to the US where he worked on a special project for Marriott.
He was there a year and was approached by the Amarillo Club when they needed a Food and Beverage Manager. He was promoted within a year to Assistant GM. Last year, he was asked by the board to step up as General Manager and revive and rejuvenate the Amarillo Club which was on a very shaky path.
One year later they are in the middle of a $1M renovation and have experienced a 35% increase in membership.
Learn how this remarkable young man, did it.
So your club drafted an emergency preparedness plan, now what? On this episode, Frank McCathran of Omnilert discussess:
- Why clubs implement emergency notification systems.
- The history and the applicability to private clubs - including recent incidents.
- The recognized crises, hazards, and exposures clubs face.
- The ROI debate in implementing safety solutions.
- Compliance requirements to warn.
- How it works and how clubs should be alerting their people.
- Best practices to warn by aligning your emergency action & response plan.
About Frank:
Frank, as well as other members of Omnilert, have worked within the club industry for over a decade helping clubs implement innovative safety technologies. He has spent the better part of his career overseeing emergency alerting & notification solution implementations at thousands of country clubs, educational institutions, venues, and professional sports & recreational facilities. Frank’s passion for life safety extends into his personal life as he volunteers his time to organizations with the mission of providing severe weather safety, preparedness, & awareness information to the public.
In the club space, his personal mission extends to educating the industry on how to effectively communicate emergency, life safety, & crisis situations to their employees, members, & guests. During a crisis is not the time to plan communications. The goal is to prepare our Customers for the most important minute of a crisis - from beginning to end.
On this episode, we'll listen in on the Excellence in Club Management Award Winners panel recorded live on April 30th from the National Club Conference in Washington, DC.
The panel was moderated by Frank Vain, President of the McMahon Group. Panelists included: Patrick King, CCM, CCE, ECM, General Manager/COO, Army Navy Country Club The James H. Brewer Award; Christopher Wyles, CCM, CCE, ECM, General Manager, Bald Peak Colony Club The Mead Grady Award; John Warnack, CCM, CFBE, ECM, COO/General Manager, The Army and Navy Club The Mel Rex Award; Kristen LaCount, CCM, ECM, Assistant General Manager, The Country Club, The 2018 Rising Star Award Mark Jablonski, ECM, Assistant General Manager, Medinah Country Club, The 2018 Rising Star Award
Thanks to the National Club Association for providing this audio for us. Visit http://nationalclub.org to learn more and become a member.
Your club, yes your club, can get on a waiting list.
How you ask?
Michael Crandal, CNG, author of the ABC's of Plutonium Private Club Leadership (http://plutonium.club) explain in this episode.
It's a simple method your club may want to explore.
We're also joined by Hannah Eanes of the Professional Club Marketing Association (http://askpcma.com).
You'll learn all about their upcoming National Conference happening September 23-25 in Dallas, TX.
Rick Ladendorf and Craig Marshall of Prevo Health Solutions are often referred to as The Monk & The Mastermind. You'll find out why on this episode of Private Club Radio as we explore their new service to the private club industry. Rick and Craig share to amazing gifts with our audience, so make sure to stay tuned to the full episode.
PREVO has been beta testing a new leadership program with private clubs from California to Florida in conjunction with Craig Marshall. Craig has mentored and met some of the world’s most successful people, including Steve Jobs, Ronald Reagan, Shirley Temple, Fred Segal and Beatle George Harrison. As a yoga monk, Craig traveled the globe for 35 years, teaching mindfulness & meditation, mentoring people from all walks of life.
Private clubs that are mindful of and driven by purpose exemplify three main things:
- They stand up for something that they believe will deliver true value (or otherwise improve the lives of the customers).
- They stand out from competitors by intentionally and consistently delivering a distinctive customer experience (across all channels that is consistent with their promise).
- They stand firm by creating the appropriate culture (to ensure sustainable and authentic delivery over the long term).
Rick Ladendorf, PREVO’s founder explains, “We have mapped the most pressing issues a club manager faces against the seven core constituencies, and then applied staff thinking and behavior patterns to an educational curriculum. Part of the training is delivered on site, and is enhanced by digital media, which resides on a platform - to provide accountability and measurement. Considering the costs associated with employee turnover – including interviewing, hiring, training, reduced productivity, lost opportunity costs, etc. – this is the actual cost to an organization: For entry-level employees, between 30%-50% of their annual salary to replace them. Some studies (such as SHRM) predict that every time a business replaces a salaried employee, it costs 6 to 9 months' salary on average. For a manager making $40,000 a year, that's $20,000 to $30,000 in recruiting and training expenses.
Craig Marshall adds, “Amidst the challenge and change in today’s private club industry (not to mention in the wide world!), mindfulness is a core skill. “Mindfulness” education includes topics such as: living a conscious life, inspired leadership, aligning with your personal life-purpose, creating culture & community, becoming an innovative thinker, mastering change & transition and core communication skills. We call these the 7 Mindful Living Habits of a Sustainable Club™. The four immediate benefits from our program are:
- Tools to reduce stress.
- Ways to create greater personal responsibility among your team members.
- Understanding why positive focus will help everyone achieve their goals.
- The work-life balance necessary to create a healthy culture & avoid turnover.
The goal is to build an inspired team and implement the club’s vision with all its stakeholders. Building such a culture and aligning your club’s vision with your operational plans requires specific skills, yet they will directly reduce turnover and help build a culture that will stand the test of time.
Visit http://prevohealth.com to learn more.
Tom Wallace is partner at Kopplin, Kuebler and Wallace. He's an expert in placing top executives in fine country clubs. In this episode we chat about the expectations boards have of their next GM/COO as well as what managers are looking to get out of their next job.
We discuss why cultural fits are so important to matching the right candidate with the right club. We also discuss the average tenure of general managers and why that can lead to adverse effects in a club's long term strategic plan. You'll hear what makes KK&W's process effective and how you can get in touch with their team.
About Tom
In 2014 Tom Wallace joined KOPPLIN & KUEBLER as their newest Executive. Tom is primarily focused on GM/COO, Director of Golf, and Golf Course Superintendent Searches, as well as, Operation Assessments, Team Building, Leadership Development and General Consulting.
In 2016 Tom was named partner at the firm that know goes by KOPPLIN KUEBLER AND WALLACE. Tom's club management career spans over twenty-five years in the private golf, country, and community club segments.
Tom’s active involvement in the Club Managers Association of America (CMAA) includes numerous committee roles both locally and nationally as well as serving as Pittsburgh Chapter President in 2010. Tom regularly speaks at local and national CMAA educational events and has presented internationally at the European Club Leadership Summit and the Club Manager Association of Europe (CMAE) National Conference.
Visit http://kkandw.com to learn more.
In this episode, we profile the Golf Club of Amelia Island. General Manager, Dave DeMay, and Head Pro, Jason Hill, join us to chat about the club.
The club features 18 holes of championship golf, two lighted hard tennis courts, a private beach club, a variety of dining options and banquet facilities.
We also discuss the Concours d’Elegance, the club's famous car show that takes place each year attracting aficionados and celebrities from around the world.
Learn more about the club at http://www.golfclubofamelia.com
This conversation will provide an understanding of the power of mindset, and how by leveraging it both personally and professionally, increased individual, team, and organizational performance will result.
On this episode we'll cover how habits, attitudes, beliefs, and expectations impact results. How to increase your leadership effectiveness by harnessing the power of concepts such as blindspots comfort zones, limiting vs. liberating beliefs and identifying where ineffective thinking exists, limiting accountability
The exchange will ignite thinking, maximize performance and enrich lives.
Mark Panciera is an accomplished business owner, community leader, executive and entrepreneur. Applying his personal formula for professional achievement, he has distinguished himself as an advisor to a diversified group of clients in a variety of industries. As a partner of The Pacific Institute, he focuses his efforts on driving the growth and performance of organizations, teams, and individuals in the US.
Mark has worked with Fortune 1,000 companies, government agencies, healthcare systems, educational institutions, athletic teams, and non-profit organizations.
With a strong commitment to community service, Mark’s involvement and leadership include: Board Member Catholic Health Services and Chairman Finance Committee; Trustee Holy Cross Hospital; Chairman Archbishop’s Development Council, Archdiocese of Miami; Director Hollywood Chamber of Commerce, Boys and Girls Club, YMCA, and Kiwanis Club.
On today's episode we chat with Hannah Eanes of the Professional Club Marketing Association. You'll learn why interns can be a valuable asset to your club. If you're thinking of taking the plunge, you'll learn three ways to get the most out of your internship program.
On June 3rd, our host, Gabriel Aluisy, will be participating in the FLCMAA Seminole Region marathon golf. This event will raise money for children's charities including the Special Olympics, The Fiirst Tee, Place of Hope, SOS Children's Village and more. We need your help to reach our goal of contributing $10,000 from Private Club Radio. Please visit http://privateclubradio.com/marathon to learn more and contribute.
Ryan Wilson, CEO of The Gathering Spot joins us to discuss his unique concept in Atlanta. You'll learn what makes the club of one-of-a-kind private club experience.
We chat about how the club was founded and their plans for expansion into markets like Washington, DC and Los Angeles.
You'll especially enjoy Ryan's, "best piece of entrepreneurial advice."
You can learn more abou The Gathering spot at thegatheringspot.club.
This episode was recorded live at the National Club Conference which took place in Washington, DC. We recap the most memorable speakers and experiences. Learn more at nationalclub.org
On episode 175 we chat with Denny Corby whose comedy, magic and mind reading show for private clubs delights audiences around the country. This is Denny's second time on the show. He provided so much value last time, we had to have him back on again.
On this episode we'll cover How clubs can create better experiences with the events they are doing at their clubs. You'll also learn how to showcase your club in different ways with the events you are doing. And you'll learn the one major thing clubs are NOT doing that's killing their events.
Check him out at http://dennycorby.com and follow him on Instagram @DennyCorby
About Denny
Denny fell in love with magic as a young kid growing up in Scranton, PA. His parents did everything they could to stir up his enthusiasm. They enrolled Denny in every magic class he could find and encouraged him to perform for friends and family as often as possible. The kid had a clear knack for entertainment.
Denny’s family owned the only paper company in Scranton. Naturally, that made The Office a TV staple in the Corby house. If you met him, you’d swear he was a cross between Michael Scott and Jim Halpert (with a little bit of Andy Bernard thrown in).
At the age of 16, Denny went to work for his parents. Between the paper business and a cleaning company his family owned, Denny had a hand in literally everything. From stripping floors and waxing bathrooms to loading trucks and making sales calls, Denny worked his tail off in the "real world.” Still, he couldn’t leave magic behind. While working for his parents, he continued to perform on nights and weekends.
Denny began his college career at Marywood University in Scranton and finished it in 2004 at Bay State College in Boston. After school, he went back to work for his parents. He loved being a part of what his family had built but the tension between his day job and his passion for magic started to overwhelm him. Finally, Denny’s family encouraged him to step out and take a risk in doing what he truly loved.
Four years later, Denny is a wildly successful magician, entertainer and keynote speaker. He performs regularly for a slew of corporate clients including Comcast, Tyson Foods, Berkshire Hathaway, and BMW. His shows range from intimate office gatherings of 20 to crowds of 2500 and everything in between.
Through appearances on major cable networks like Fox and NBC, Denny has graced television screens across the country. He’s also put out an instructional DVD, Magic Tricks Now, showing people how to use some of his favorite tricks to impress their friends, family, coworkers, and even strangers.
Wherever you meet him, Denny is guaranteed to make your day. He's a warm-hearted goofball who lives to make people laugh and see them smile. You'll never find him any happier than when he’s cracking jokes and having fun with friends, family, and even complete strangers.
At the end of each show, somebody always asks whether magic is real. Denny’s answer is simple. For whatever bit of time he has, a magician gets to pull a crowd of people out of their crazy lives and fill them with a sense of joy and wonder. Instead of worrying about their jobs or their finances, each audience member is right there in their seat loving every minute of the show.
Mark has over 25 years of experience in the private club industry. He began his career with the accounting firm of Deloitte where he was a financial advisor to several private clubs. Oakmont Country Club then hired him to be their Controller. Mark continued his career in Club Management and became the General Manager/COO of Wildwood Golf Club. Currently, he is the General Manager of Myers Park Country Club.
Mark has held many positions within the CMAA, including president of three different chapters and chairman of the Mentoring Council. Mark was elected to the National Board in 2014 and he has Chaired the Professional Development Committee. He is currently the Vice Chairman of the National Board and Chairs the Strategic Planning and Student Development Task Force.
In 2012 he achieved the Master Club Manager (MCM) designation. His monograph topic was “Integrated Team Management”
In 2015 Mark received the “Excellence in Club Management” a national award.
Mark joins us to discuss CMAA Strategic Planning Process, the National Chapter Alignment and the CMAA National Student Development Task Force.
We also chat about Mark's theory of hospitality as well as his thoughts on private club leadership and the challenges facing club managers today.
On this episode we chat with Bill Trent who sits on the board at Plantation Golf & Country Club in Venice, Florida. Bill shares his experience finding a solution to the challenges their club faced.
Some great lessons include:
- How to build a consensus among members.
- How a board should communicate with its members.
- How to conduct a due diligence process when considering outside help
Peter Nanula and Concert Golf Partners were instrumental in helping turn the club around and embark on a capital improvement plan. Learn why Concert thought this club was a good fit for its portfolio and the plans they have to continue improving the club.
On this week's episode, we're live on location in Latrobe, PA chatting with Don Emery and assistant golf professional John Beck about the legacy of Arnold Palmer and the indelible mark he's left on a small town.
You'll learn about the club and the history that lives on here.
For more information, visit https://www.latrobecountryclub.com/
Can you really change your behavior by changing the way you speak or the way you think? Jason Schneider of Perception Academy shows you how you can with the science of neurolinguistic programming.
Jason explains what NLP is and even gives Gabe a session right on the air! It's an interesting chat about how you can rid yourself of the negative thoughts in your life and much more through rewiring your brain's operating system.
Also on this episode, Gabe is joined by his son Lucas Aluisy as co-host. Find out who Lucas' favorite golfer is and much more.
The dynamic duo of David Duval and Joseph Abely of Club Board Professionals join Peter Nanula of Concert Golf Partners in this edition of Board Chats.
After serving on their own club boards and then having worked with boards around the country, David and Joseph break down their top 10 tips for private club boards.
All too often, boards take a miopic approach, but it's so important that boards operate with a long term vision. You'll learn how to change that and what you should be focusing on instead. You'll also learn how best to disseminate information from one board to the next so that the club stays on track during a changing of the guard. And much more.
To learn more about Club Board professionals, visit cbpros.com
To learn more about Concert Golf Partners, visit concertgolfpartners.com
On this episode, we bring you live interviews from the Club Leadership Summit held at Ascot Racecourse just outside of London. Leighton Walker chats first with Juan Fernandez of Centro Nacional de Golf in Madrid. Juan, who has been coming for 7 years, lets us know why CLS is the event to attend each year. We also learn more about what he's doing to grow the game in Spain.
Next Leighton chats with Euan Grant of the JCB Club. This is a new club that has recently opened and you'll find out what they are doing to uniquely position themselves.
We round out the show with an intriguing chat with Nick Brown of EZ Go. You'll learn the history of the organization as well as the new technology that EZ Go is rolling out in 2019. Learn more at https://ezgo.txtsv.com/
Gabe discusses why Google reviews are so important to your club's online reputation. You'll learn why it's so powerful and his top 3 strategies on how to use the platform.
He'll teach you how to answer negative reviews and why it's so important to never ignore them. You'll also learn how you can take your competition's negative reviews and spin them in your favor. Visit http://privateclubagency.com to work with Gabe and his team.
Later in the episode we chat with Henry Wallmyer, President and CEO of the National Club Association. Henry announces some new speakers that were added to the National Club Conference lineup. He also discusses some new partners and benefits that the NCA is bringing to members. Visit http://nationalclub.org to learn more.
Henry Delozier joins us to discuss Global Golf Advisors' updated millennial research. Find out what the driving motivations are for millennials who want to join a private club and much more. Henry DeLozier is considered one of the leading authorities on golf course asset development and financing. Henry is recognized within the golf industry for his uncommon understanding of golf and residential properties. He is known as a no-nonsense profit producer, an innovative marketer and an advocate of exceptional customer service. His career history reflects new concept introductions and numerous successful business turnarounds.
Henry joined GGA in 2008 after nine years as the Vice President – Golf of Pulte Homes, the largest developer of golf course communities in the U.S. While at Pulte Homes, Henry developed 27 golf courses in 10 states. During his tenure, Pulte Homes became the largest developer of golf communities and of golf courses in the U.S. with more than $500 million in developed golf assets. In addition, he was responsible for the operation of more than 20 Pulte golf courses.
Henry has been recognized by Golf Inc. magazine as one of the “Most Influential People in Golf”. He is a Past President of the Board of Directors of the National Golf Course Owners Association and serves on the Employers Advisory Council for the PGA of America.
A “go to” resource on matters of golf-related resort and residential investment and development, Henry is often asked by U.S. and international media to comment on social and economic trends affecting the golf business.
On this episode we chat with Dean Wochaski and Bill Nauroth of Golf Maintenance Solutions. Dean & Bill will discuss their top agronomy tips for greens committees. After this episode, you'll be better prepared to tackle the BIG questions that always arise in those meetings.
You'll learn how to look at the golf course through the eyes of the superintendent. We also chat about how you can better set expectations for the club.
If you haven't had an agronomy plan at your club, you'll probably want to get right to work on one after you hear what Dean and Bill have to say.
What's the biggest capital expense when it comes to agronomy at a club? You'll find out during our discussion.
Founded in 2003, Golf Maintenance Solutions (GMS) offers a unique combination of expertise covering all facets of golf course maintenance, including agronomy programming, irrigation, equipment maintenance, business management, leadership development, environmental practices and construction project management.
Visit https://www.golfmsolutions.com to learn more
On this episode, we chat with Corey Saban. He's a former Emmy nominated and Associated Press award-winning TV journalist. His media career encompassed interviews with the some of the world’s most respectable and recognizable figures - a virtual who’s who of newsmakers, from Presidents to Pulitzer Prize winners.
An accomplished speaker and 15-year news veteran, Saban saw how the media landscape was changing and created Newstation.com which helps country clubs communicate more effectively through spokesperson driven videos that get clicks, calls and engagement from your members and prospects.
Learn why video content can get more engagement from members, guests and prospects to your club.
The incomparable, Michael Crandal CNG, joins us to discuss the new book, The ABC's of Plutonium Private Club Leadership. The book launches on February 27th in Nashville, TN at the CMAA World Conference. Get all the details about what's inside.
Order your copy at http://plutonium.club
What if instead of doing something new, you worked on doing what you do 20% better? Gabe chats about this lesson he learned and how it is transforming his business while still keeping feeding his creative need.
We also chat with Frank Vain of the McMahon Group. Frank discusses why club's should consider a Board Development Committee rather than a nominating committee. We also chat about the National Club Association's plans for 2019 and how they are helping to represent clubs around the country. Visit http://nationalclub.org to learn more.
Michael Crandal joins us on this encore episode to discuss Food & Beverage at private clubs. Don't forget to pick up your copy of the ABC's of Plutonium Private Club Leadership at http://plutonium.club
Rick Coffey and Gabe discuss membership marketing tips for 2019. Learn why retention should be a critical focus of every membership director's job. For those who stick around, you'll get a special treat.
If you think because you manage a club, govern or work at a club you're in the club business, you're wrong. In this episode, Gabe will explain what business you're actually in.
Gary Collins of Master Club Advisors also joins us to discuss his lessons from recent travels. Gary visited Oman, Slovenia and Pinehurst and discusses a wide range of topics related to the golf business. Visit http://masterclubadvisors.com to learn more about what Gary and his partner Norm Spitzig do for clubs.
Frank Benzakour joins us to share his insights and expertise on superior management which he’s complied in his new book, 12 Golden Keys to Hospitality Excellence. We discuss three principles from the book and much more.
Frank is a Cornell MBA graduate and has 25 years of Hospitality experience serving as COO of several prestigious country clubs in the Metropolitan chapter. Benzakour ‘s business acumen includes strategic planning, financial management and implementing short and long-range business plans.
From the book - With twenty-five-plus years of experience in the hospitality industry, I wrote this book to share my hands-on know-how with these twelve winning business strategies. They go far beyond the standard curriculum taught in hospitality or business schools. Each of these twelve keys is somewhat different than what most people would think about. Together, the twelve golden keys make a potent management formula. They are vital to successfully managing an operation, and applicable to any businesses, though in the book I emphasize the hospitality industry because it is my background. Still, as we all know, everything in business is about the people formula. At the end of the day, every business is in human resources—in the management of people and how to deal with them.
In business schools, they tell you the three important factors are people, process, and products. So, if you focus on people you develop process, then you begin working on products. But this book presents other perspectives. I think it will be an eye-opener for many business leaders, who by applying these twelve different business strategies can become winners in their field.
In this episode, we take a deep dive into food & beverage hospitality with Matt Hagnauer, Food and Beverage Manager at Crestview CC in Wichita, Kansas. We discuss the importance of hospitality and customer service and knowing the difference between the two.
We also chat about importance of never becoming stagnant on food and beverage operations.
You'll learn how to start hiring for attitude and not skill. We'll also cover how to break teh barriers between food and beverage and other outlets around the club like golf, tennis, etc.
Lastly we'll cover how you can go about finding quick easy measurables in your dining room. These are a short cut to understanding your dining rooms success rate.
On this episode we recap conversations from our Top 5 Interviews of 2018! You'll hear the best nuggets from each of our most downloaded episodes. You'll also find out which countries our listeners came from as we announce the Top 10.
On this episode we chat with Terry Clark of Club Advisors. Terry shares what every club is looking for in their next chef. You’ll learn what skills to work on and how to showcase your talent to the board or GM. You’ll also find out what Terry and his team have been up to in 2018. Visit http://www.clubadvisors.com to learn more.
We also chat with Henry Wallmeyer of the National Club Association. Henry gives us a preview of the upcoming National Club Conference to be held in Washington, DC April 28 - 30, 2019. Learn who will be presenting, the venues, and more. Visit https://www.nationalclub.org/events/2019/04/28/national_club_conference/2019_national_club_conference/ to learn more.
Cyber attacks are a huge threat. What is your club doing to prevent them? If the answer is, "not much" or "it's not really on our radar", than this is an episode you'll need to hear and share with your team and board.
Adam and Brad share the top 7 things you can do right now to lower your cyber attack risk. They also provide some special resources for Private Club Radio listeners.
Adam Anderson is a long-time business owner who also happens to be a leading authority on cyber security. He is a serial entrepreneur, author, and founder of three cyber security companies, and is a global keynote speaker on the topics of business and security. With over 20 years experience in cyber security and 13 years as a small business owner, Adam can talk to business owners without having to use “tech speak.”
Brad Powell has deep roots in the golf community and has launched and ran a successful marketing companies empowering clubs through IoT (Internet of Things) as well as aiding them to revamp their branding to be more appealing to the next generation of members.
Adam and Brad are working together to help plug the number one security hole facing the golf club community, Phishing attacks that employees click on inside of their emails.
Does mini golf, an escape room or a pink waterfall have any place on at a private golf club? Richard & Sally Haygarth of Maple Leaf Golf think so, and they let us in on their outside the box thinking on this week's episode.
You can learn more about Maple Leaf Golf by visiting https://www.mapleleafgolf.co.uk/
On this episode we highlight a fascinating property in the English Countryside - Golf at Goodwood. You'll learn all about the history and tradition of the property from their general manager, Stuart Gillett. You'll also learn how Goodwood does things different from any golf club you've ever heard of.
From their website:
Over the past two decades Goodwood has built a reputation for delivering sport in a thrilling, creative and unconventional way. Nowhere else in the world has such an enviable sporting heritage or such an extraordinary range of sporting activities.
Whether you are new to the game, play every day or once in a while, you will enjoy all the benefits you would expect from an exceptional golf environment but without the annual costs usually associated with a traditional club.
Henry Wallmeyer, President of the National Club Association, joins us to discuss their newest partnership with Eloquence Magazine. We also talk about their partnership with the McMahon Group for a new private club industry award.
Brad Steele, VP of Government Relations, also joins us to recap the most recent election results. The people have spoken. Find out what it will mean for private clubs around the country.
Jason Becker of Golf Life Navigators joins us to discuss the results of their 3rd quarter home buyers report. He shares some interesting and unexpected survey results.
Hannah Eanes also join us to recap some lessons gleaned from the social media panel at the Professional Club Marketing Association's National Conference. Find out what best practices your club should be undertaking online.
On this episode we'll discuss real estate and land development issues with Jonathan Grebow and Michael Plotnick of Ridgewood Estates. Their fascinating insights into private club real estate developments is entertaining and enlightening.
Sean Bleyl of MembersFirst joins us to discuss a number of productivity tips to help free up you and your staff. He'll break down some of his best advice on how to harness the wonderful technology that's now available including Google's suite of products, Hubspot, and more.
During this episode we also discuss Sean's top tips for ensuring proper planning of your next website project. By following his advice you'll ensure a smooth process from planning to launch and beyond.
Sean is offering a free Google Analytics review of your website. Simply visit http://membersfirst.com/privateclubradio to participate.
Golf Club Talk UK is the Golf Radio Network's newest show hosted by Leighton Walker and Eddie Bullock. This show provides an entertaining and informative look at Golf Club life in the UK featuring the latest news and information. The show features interviews with the people that make things happen in the industry but also provides listeners with reviews of clubs that are at the top of their game.
Largely the show will be aimed at people working in the golf industry and who govern clubs. It will aim to provide best practices and take a positive and forward thinking look at where golf clubs are heading in the United Kingdom.
On this episode we profile Sand Creek County Club. You'll learn what it was like for the club's staff to go through an ownership transition. You'll also learn what changes the club has gone through since the transition.
Also on this episode Gabe gives his advice on why your club's website may not be performing as well as it should. You'll get two important things to look out for and the simple change you can make to fix it.
Many clubs are trying to do more with less. Andy Brown comes on to tell us how Toro is allowing clubs to do this. He shares some of the sustainability efforts the Toro Company is rolling out to help clubs save both natural resources and club resources.
On this episode we chat with Ryan Doerr of Strategic Club Solutions. You'll learn about Strategic Planning 2.0 and why clubs need to have a strategic plan for the long term sustainability of the club.
You'll learn what makes the methodology different and You'll hear some success stories Ryan's clients have had and he shares a great tip on the hiring process for boards and managers.
During his 20 year career of managing Clubs for companies, owners, & members, Ryan was sought after for his ability to come in, re-energize & grow a club. As demand for his expertise grew beyond what he could handle as a manager, Ryan began consulting for multiple Clubs. After managing his last club he became certified as a business coach & has combined the methods of coaching, consulting & expertise as an operator into what is the fastest growing full-service club consulting firm. SCS's approach to partnering with clubs, boards & management have been generating phenomenal outcomes. Their TruFit search process yields a 99.3% success rate over the past 5 years & 127 placements. Strategic Club Solutions has become a custom fit alternative for clubs to get the solutions & support to set them up for a strong & bright future. Their resources in Finance, HR, Marketing, Communications, Membership, Search, Strategic Planning & Programming allow clubs to customize a solution to fit their need.
Visit strategicclubsolutions.com to learn more.