MatrixCare: Recent Episodes
John Schwartz
As a leader in interoperability, MatrixCare is committed to helping post-acute care providers connect and collaborate across the care continuum. Listen in as we talk with subject matter experts for skilled nursing, life plan communities, senior living, private duty, home health, and hospice on how to optimize outcomes, maximize efficiency, and lower costs.
Introduction
In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Rachel Petersen, Manager of Product Innovation, Medication History and PDMP at Surescripts, and Jill Lytwyn, Key Account Executive at Surescripts. The three discuss driving better patient outcomes via medication reconciliation in home care.
Join Rachel, Jill, and Navin as they cover the issue of medication reconciliation, the genesis of Surescripts, and the Surescripts Network Alliance. Learn how their solution can help providers stop relying on manual processes and streamline transitions of care by reducing errors of admission, duplicate medications, and drug interactions. Listen to the episode below.
Topics discussed during today’s episode:
[00:38 – 02:49]: Navin introduces our guests, Rachel Petersen and Jill Lytwyn.
[02:49 – 07:33]: Rachel and Jill provide their origin stories and what brought them to their current positions at Surescripts.
[8:43 – 10:20]: Jill explains the genesis of Surescripts and the Surescripts Network Alliance. Through this alliance and Surescripts’ various partnerships, they have connected over two million health care professionals and organizations.
[10:51 – 13:12]: Jill describes the issue of medication reconciliation and how obtaining medication history on a patient via technology streamlines transitions of care by reducing errors of admission, duplicate medications, and drug interactions.
[10:24 – 16:07]: By using a medication reconciliation solution, Surescripts has seen an average of 45 minutes in time savings. This corresponds directly to cost savings for care providers.
[16:56 – 18:25]: Rachel explains how understanding the “why” behind clinical decision-making can greatly improve data quality and drive better patient outcomes.
[19:23 – 22:10]: Rachel describes the considerations that providers should be taking when making EHR decisions including selecting a platform that allows users to pull data from multiple sources.
Resources
Learn more about MatrixCare: https://www.matrixcare.com/
Find out more about Surescripts: https://surescripts.com/
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
©2021 by MatrixCare
Introduction
In this episode of the Post-Acute POV, our host, Bob Anderson, VP of sales for home and hospice at MatrixCare is joined by Steve Herron, senior director of long-term and post-acute care at Cerner to have a conversation on connecting care at home.
Join Bob and Steve as they discuss the partnership between Cerner and MatrixCare, the key types of data that should be exchanged when connecting care at home, formal and informal health networks, and the importance of creating a bridge between disparate EMRs and other sources to create one longitudinal record for the patient. Listen to their discussion below.
Topics discussed during today’s episode:
[01:30 – 04:15]: Steve provides an introduction on Cerner for listeners who may be unfamiliar and how the company became partners with ResMed.
[04:25 – 06:51]: Next, Steve dives into the factors that encouraged Cerner to choose MatrixCare as their EMR platform partner and how KLAS scores validated their decision.
[7:02 – 12:44]: When it comes to interoperability and connected care at home, Steve provides the key types of data that should be exchanged.
[12:53 – 15:01]: Next, the pair discuss how Cerner clients benefit from the partnership with MatrixCare.
[15:16 – 16:04]: Steve explains the difference between community agencies and health system clients and how both can utilize MatrixCare via Cerner.
[16:09 - 18:37]: The pair discuss formal and informal health networks and the importance of connecting disparate EMRs and other sources to create one longitudinal record for the patient.
[18:41 - 22:33]: Steve describes the benefits of Healthy Intent, Cerner’s health network.
[22:50 - 23:44]: Lastly, Steve explains that he believes the next phase of connecting care in the market will be what we choose to do with our data.
Resources
Learn more about MatrixCare at: https://www.matrixcare.com/
Find out more about Cerner: https://www.cerner.com/
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
©2021 by MatrixCare
Introduction
In this episode of the Post-Acute POV, our host, VP of Sales for Home and Hospice, Craig Levy, is joined by Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice to discuss real world data and analytics and the importance of the patient’s story.
Join Angela and Craig as they cover topics such as using data to develop strategic conversations, what makes a great data partner, remote patient monitoring, and telehealth. This episode provides real world examples of how data and analytics are used to improve workflows and increase efficiencies across post-acute care organizations. Listen to their conversation below.
Topics discussed during today’s episode:
[01:06 - 02:07]: Angela describes her origin story and how she found her focus on data and analytics at Androscoggin.
[02:30 - 05:41]: The pair discuss when data became relevant in post-acute care from a business standpoint.
[6:05 - 8:07]: Angela explains how she uses data to develop strategic conversations around the patient related to better outcomes and how this sets Androscoggin apart.
[8:21 - 11:28]: Angela and Craig discuss what qualities make a great data partner, some of the specific data elements that should be shared with partners, and how they would be displayed.
[11:47 - 13:30]: Angela explains the importance of telehealth and remote patient monitoring.
[13:48 - 17:11]: Angela shares how Androscoggin looks at data differently as a diversified business and which trends are driving different business behaviors.
[17:35 - 19:45]: The pair discuss using data and analytics to improve workflow efficiency.
[20:02 - 21:14]: Angela offers advice for someone who is not currently using data to improve workflows in post-acute care.
[21:40 - 24:06]: Angela and Craig discuss how clinicians are focused on patient engagement and the importance of a patient’s story.
[25:23 - 26:02]: Angela reveals how she would like the future of data to utilize a centralized format.
Resources
Learn more about MatrixCare: https://www.matrixcare.com/
Find out more about Androscoggin: https://androscoggin.org/
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
©2021 by MatrixCare
Introduction
In this episode of the Post-Acute POV, our host, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Helen Adeosun, CEO and president, and founder of CareAcademy, to have a conversation on workforce challenges in home health and home care and how CareAcademy utilizes the combination of technology and education as a solution.
Join Navin and Helen as they discuss the unique position home care is in, the importance of upskilling, and how education can help improve caregiver satisfaction. Listen to their discussion below.
Topics discussed during today’s episode:
[02:10 – 06:16]: Helen provides her origin story and how she infuses her passion for education into her work.
[07:34 – 11:35]: Helen introduces CareAcademy and explains how the company assists caregivers to gain both hard and soft skills through online education.
[13:20 – 19:21]: Home care is in a position to make a tremendous shift to accommodate the growing need of caring for higher-acuity clients, and upskilling and enhancing caregivers’ existing skills will assist in this shift.
[20:34 – 25:21]: How people are the backbone of innovation and how continuing education assists in strengthening ideas.
[27:16 – 30:09]: Ways to improve caregiver satisfaction, including an increased focus on education.
Resources
Learn more about MatrixCare at: https://www.matrixcare.com/
Find out more about CareAcademy: https://careacademy.com/
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
©2021 by MatrixCare
Introduction
In this episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Vicki Hoak, executive director at Home Care Association of America, to present a 2021 state of the union for home care and where they see the industry headed.
Vicki begins by telling us her origin story and what led her to her current position at HCAOA before diving into the headwinds and tailwinds that home care is currently facing. Navin guides the conversation to cover Medicare Advantage plans, the diversification of care, the emergence of skilled private duty, the growing trend of aging at home, and more. Listen to the episode to learn more.
Topics discussed during today’s episode:
[01:34 – 02:58]: Vicki’s early years in her career and what led her to become the executive director at HCAOA.
[03:35 – 06:51]: Some of the headwinds and tailwinds that home-based care organizations are facing.
[07:22 – 08:59]: Vicki’s point of view on Medicare Advantage plans and their benefits.
[08:59 – 11:27]: Establishing metrics for quantifying home care agencies’ value.
[12:32 – 15:45]: The importance of home-based care organizations coming together and the diversification of care.
[16:13 - 19:41]: The emergence of skilled private duty.
[20:22 - 22:14]: The growing trend of aging at home.
[22:14 - 22:59]: Tackling the caregiver shortage using technology.
[23:51 - 25:54]: Vicki wraps up by explaining her thoughts on EVV.
Resources
Learn more about MatrixCare at: https://www.matrixcare.com/
Learn more about Home Care Association of America at: https://www.hcaoa.org/
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
©2021 by MatrixCare
Introduction
In this third installment of our nutrition series, we are joined again by Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare. Our host, Kevin Whitehurst, SVP of Skilled Nursing Solutions, discusses the importance of using nutrition therapy for diabetes management. Hear their recommendations for creating a nutrition plan catered to individuals diagnosed with diabetes.
Amy ties her relationship with diabetes to nutrition therapy and discusses the prevalence of diabetes today. Listen in as she explains common factors that lead to hyperglycemia and hypoglycemia. And, with tips for individualized meal planning and snacks – it’s an episode you won’t want to miss.
Topics discussed during today’s episode:
[01:07 – 02:41]: Amy explains her relationship with diabetes and why, more than ever, nutrition therapy for diabetes is so important.
[02:50 – 03:52]: Recommendations for a nutrition plan for someone diagnosed with diabetes.
[04:04 – 06:04]: Common factors that lead to hyperglycemia and hypoglycemia.
[06:12 – 07:31]: The main areas of focus for diabetes management.
[07:47 – 08:56]: Individualized meal planning and snacks.
[09:07 - 10:59]: How adopting a nutrition therapy approach for a more liberalized diet is leading the change to better management in skilled nursing facilities and rehab centers.
[11:14 - 12:25]: Amy wraps up by describing the importance of having an interprofessional team in place to successfully manage nutrition therapy.
Resources
Learn more about our nutrition management solutions at: https://www.matrixcare.com/nutrition-management/
Catch up on part I and part II of this nutrition series
Find out more about nutrition therapy for diabetes management
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
©2021 by MatrixCare
Introduction
In this episode of the Post-Acute POV, we sit down again with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare to discuss immune-supporting nutrition strategies to reduce your residents’ risk and help speed up recovery during flu season and COVD-19.
Amy provides a wealth of information on important nutrients such as vitamin C, zinc, vitamin D, beta carotene, probiotics, and protein and relays the value of including foods that contain these nutrients in meal planning for resident dining.
Topics discussed during today’s episode:
[01:06 – 02:17]: Amy dives into why nutrition is especially critical during flu season and the COVID-19 pandemic.
[02:28 – 04:08]: Amy explains the importance of vitamin C as the only scientifically proven supplement found that can shorten common colds.
[04:20 – 05:23]: Benefits of zinc in supporting immune function.
[05:42 – 06:44]: Foods that contain vitamin D.
[07:02 – 08:02]: Where to find beta-carotene, probiotics, and protein.
[08:12 - 09:19]: Adjustments operators have made to meet residents’ nutritional needs during COVID-19.
[09:40 - 11:50]: Amy wraps up by describing the benefits of using a nutrition management tool like MealTracker.
Resources
Learn more about MatrixCare solutions at: https://www.matrixcare.com/
Find out more about serving up power nutrition during flu season and COVID-19
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
©2021 by MatrixCare
In this episode of the Post-Acute POV, we sit down with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare, to discuss the prevalence of malnutrition in older adults and how technology can help facilities to identify malnutrition in the data and take quick and appropriate action to combat it. Amy describes the challenges related to malnutrition and the importance of pairing a malnutrition screening tool with observation and assessment information when preventing and treating residents.
Topics discussed during today’s episode:
[01:09 – 02:09]: Amy dives into her backstory and her journey into nutrition management and post-acute care.
[02:24 – 03:10]: Concern surrounding malnutrition, specifically in older adults.
[03:17 – 04:16]: Malnutrition related challenges.
[04:26 – 07:15]: Benefits of a malnutrition screening tool (MST) and the importance of observation and assessment information.
[07:33 – 09:25]: A description of the frontline and how providers can benefit from a malnutrition screening tool under PDPM.
[09:46 - 12:27]: Other tools that support care planning for malnourished individuals.
Resources
Learn more about MatrixCare solutions at: https://www.matrixcare.com/
Find out more about malnutrition in the data
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
©2021 by MatrixCare
In this episode of the Post-Acute POV, we sit down with Michael “Mick” Farrell, CEO of ResMed to discuss ResMed’s origin and how the company evolved to be one of the world's leading strategic players in out of hospital software. Connecting his vocation with a larger purpose, Mick describes his four roles in life and his passion for healthcare. Hear how he tells the story of how it all started and the journey that led this medical device company to enter the realm of digital health.
Topics discussed during today’s episode:
[01:56 - 05:30]: Mick dives into his motivation, drive, and inspiration.
[06:30 – 10:30]: The founding story of ResMed and how it all started.
[10:33 - 15:40]: ResMed’s progress on transforming 250 million lives by 2025.
[16:10 – 23:02]: Why ResMed expanded its reach into SaaS offerings.
[23:50 – 29:00]: The synergistic value propositions that exist between ResMed’s core business and the out-of-hospital space.
[29:56 - 30:40]: The future of digital healthcare and the opportunities that lay ahead.
Resources
Learn more about MatrixCare solutions at https://www.matrixcare.com/
For more information about ResMed SaaS, please visit: https://www.resmed.com/wellconnected/
Read the transcript of today’s episode
Listen to more episodes of the Post-Acute POV
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
In this episode of the Post-Acute POV, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Todd Friedman, Chief Information Security Officer at ResMed, Brian Tolkkinen, Director of Information Security at MatrixCare, and Stephen Squires, Director of Information Security at Brightree, to discuss the non-negotiables related to information security every provider should have when engaging with digital healthcare. Discover best practices for creating and maintaining an effective security program and tips to keep your data and information secure.
To properly protect your organization’s information and ensure compliance with regulatory and industry requirements, it’s imperative to have a strong security program. Listen in as our guests dive deeper into what providers should look for when creating their own security strategy and the importance of prevention, response, and recovery while responding to inevitable security incidents.
Links mentioned in the episode
Shop Safely | CISA
Scams and Safety | FBI
2-Factor Authentication
What we covered in today’s episode
Many organizations and individuals are susceptible to falling for scams, particularly during the holidays. Guide us through some gotchas, tips, and awareness that people should be taking note of.
Todd, as the leader over this function, would you mind just framing up the focus areas, and then we'll talk about how you deal with security incidents?
What is a security incident?
Steve, I know we're talking about prevention, response, and restoration regarding security incidents. What about the aspect of prevention, in particular? How do you view this?
In terms of governance, what are some things we should be paying attention to?
Testing is an important part of protecting digital data. Steve, you are actively involved in testing information security practices, can you tell us more about this?
Once you have prevention measures in place, inevitably something happens, and we need to get into response and restoration. Share with us what that means and what that looks like.
If we do report an incident, from a governance standpoint, what does that response look like?
Very briefly, if I'm a care provider and I want to get a security program kicked off, what are two elements that you would prioritize and say pay attention to this?
Resources
· Hear part 1 of today’s episode.
· Check out our blog post on this topic.
· Learn more about MatrixCare solutions.
· Listen to more episodes of the Post-Acute POV.
· Read the transcript of today’s episode.
Disclaimer
The content in this presentation or materials is for informational purposes only
In this episode of The Post-Acute POV, Lavin Gravis, VP of Service Delivery at HEALTHCAREfirst, sits down with Joanna Rayford, Director of Home Health Care, at Providence Medical Center to understand the benefits of CAHPS reporting. With the ability to drill down by clinicians or patients, Joanna discusses how HEALTHCAREfirst services allows her organization to identify areas for improvement. Listen in as Joanna describes how her organization leverages Hospice CAHPS reporting to get better insight into their quality scores.
Resources
Learn more about HEALTHCAREfirst services at https://www.healthcarefirst.com/
For more information on Providence Medical Center, please visit: https://www.providencemedical.com/
Listen to more episodes from The Post-Acute POV at www.matrixcare.com/podcast/
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory, and legal advice on any of the matters covered in this presentation or materials.
In this episode of the Post-Acute POV, Kevin Whitehurst, SVP of Skilled Nursing Solutions at MatrixCare sits down with Amy Ostrem, VP of SNF Solution Strategy, to chat about infection tracking. Listen in as they discuss the impact of technology and how organizations can leverage certain solutions to dive deeper into root cause analysis, contact tracing, trends, and more.
With over two decades of experience in healthcare technology, Amy has seen firsthand how smart innovation can improve efficiencies for skilled nursing facilities while driving down costs. Hear how she describes new ways these solutions can help identify risks for infections, including COVID19, and how they can enable providers to enhance their quality of care.
What we covered in today’s episode
Can you tell us a little bit about your journey and what led you to become the Vice President of Skilled Nursing Solutions Strategy at MatrixCare?
So with COVID-19 continue to be a forefront for the world population health, and most importantly, its impact and risk regarding the senior population, can you speak to the topic of infection tracking in skilled nursing facilities? What are you seeing as far as infection tracking with and without technology?
One thing with COVID-19 is that seems to be challenging for folks in skilled nursing facilities to be even more proactive in managing the resident risk. Do you have any suggestions for things to look for or research to better track COVID severity risks?
Do you have any hints for our listeners on once they do get their COVID severity risk scores and are tracking down the pack, what are some of the best practices on where and how to use this information?
With the key infection topics and infection tracking efficiencies, the suggestions on research and ways to build on and track risk and best practices and using all of the valuable data, could you share briefly what is available in MatrixCare today from a technology perspective to support all of those topics?
Resources
Learn more about MatrixCare solutions.
Listen to more episodes of the Post-Acute POV.
Read the transcript of today’s episode.
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
In this episode of the Post-Acute POV, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Raj Sodhi, President of the SaaS Business at ResMed, to chat about the future of out-of-hospital care. Listen in as they discuss the transformation of connected health and digital engagement at ResMed. With a strategy that focuses on liberating data from a device to the cloud, Raj explains how he looks for ways to optimize connectivity to enhance the overall patient experience.
As President, Raj oversees the software-as-a-service (SaaS) companies that operate under the ResMed umbrella, which includes: Brightree, MatrixCare, and HEALTHCAREfirst. Hear his story as he shares the start of his career, the creation of his company Umbian, and the journey that led him to ResMed.
Topics discussed during this episode
Talk to us about your early formative years, your startup journey, Umbian, and then onto the ResMed acquisition.
I am going to get to the SaaS story in a moment, but prior to that you helped shape a new "category king"-CPAP devices connected to the cloud. That strategy completely changed the landscape of the sleep business. I am sure there is a case study in there somewhere but talk to us about it.
ResMed SaaS grew 29% in the last fiscal and is now north of $350M in revenue and about 12% of ResMed overall business. What was the genesis of building out an out-of-hospital strategy? Why get into it?
2016 Brightree, 2018 MatrixCare, 2018 HEALTHCAREfirst. SaaS has been growing: what is the vision and strategy for home-based and long-term post-acute care? Why should the provider, payor, and patient ecosystem be interested?
I would be completely failing us both if we didn’t touch on innovation, given your incredible roots. Where is the greatest opportunity? What sorts of problems remain unsolved and where do you see technology truly driving new innovations that change healthcare delivery?
Resources
Learn more about MatrixCare solutions.
Listen to more episodes of the Post-Acute POV.
Read the transcript of today’s episode.
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory, and legal advice on any of the matters covered in this presentation or materials.
In this episode, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Dr. Dheeraj Mahajan (Dr.Raj), MD, to discuss the 4 pillars of a successful COVID-19 response for skilled nursing providers. With important themes ranging from infection control and testing, we uncover best practices and ways providers can stay ahead of the pandemic.
Dr. Raj is the President and CEO of the Chicago Internal Medicine Practice and Research (CIMPAR). With his experience running his own practice and assisting local and state health departments on COVID-19 response guidelines, Dr. Raj, goes over the four key areas to ensure success. Listen in as we unpack these pillars and discuss ways technology can help providers stay ahead of the curve.
Questions asked during the interview
Why don't we begin with you telling us about yourself and your experience with the pandemic?
Why don't we start with the first pillar of success and tell us about infection control?
Can you share with our listeners what you understand about testing and what your recommendations are?
We hear a lot out there about PPE. PPE being the third pillar of success, can we talk about that?
So moving on to the fourth pillar of success, and this is again, like the other three topics we hear about all the time and it's staffing. Let's talk about that, Dr. Raj.
What can you share with our listeners about your experience with technology and also what you see necessary for the future?
What does it look like for the future of this industry, the future of healthcare after what we've experienced and what we're currently experiencing, because now we're hearing about vaccines and new medications, what does this all mean?
Resources
· Learn more about MatrixCare solutions.
· Read the episode transcript.
· Listen to other episodes of our podcast.
Disclaimer
All information presented herein is solely intended for employees of MatrixCare customers in connection with their use of the MatrixCare application as a supplement to training, and to illustrate how MatrixCare applications can be utilized by a typical company. Statements and examples used in the presentation are not intended to contradict or in any way override the written or verbal instructions of the customer (“Client” or “Licensee”). The Client is responsible for establishing its own practices and procedures and making each of their employees familiar with them, including those related to the use of the MatrixCare application. Nothing in this material should be construed to be instructing any Client or employee to violate any Federal, State, or other jurisdictional law or regulation; or to violate any aspect of the Client’s established practices and procedures. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. The information contained in this document is subject to change without notice. The enclosed materials are not a contract and create no rights upon the reader or obligations of any kind on MatrixCare or its affiliates. MatrixCare or affiliates shall not be liable for the a
In this episode of the MatrixCare Podcast, Kelly Keefe, RN, and VP of Community Solutions Strategy at MatrixCare, sits down with Lisa Taylor, CEO at iN2L to chat about resident engagement in post-acute care during the COVID-19 pandemic. We discuss how iN2L is providing engagement technology to enrich the lives of seniors and working diligently to bridge the communication gap between residents and their loved ones.
Listen in as we uncover best practices to help residents engage with technology, and the importance of ensuring the tools used are catered to the individual resident.
Questions we asked during this episode:
Please give us a short introduction for yourself.
For those who might not be familiar with IN2L, would you mind explaining the services your company provides?
You’ve done some interesting research on the importance of engagement technology; how important was it before versus today?
Do you see this as a temporary shift? What happens when we get past the acute effects of COVID and the upcoming flu season?
Resident engagement has traditionally fallen on the shoulders of the activity director, but you say that everyone in the community should feel responsible for ensuring residents are engaged. Can you elaborate on that?
You have great success stories related to how some providers have been able to implement their engagement strategies quickly – I’d love to hear about some of those.
Let’s discuss getting occupancy back up to pre-COVID levels. How can providers use technology to help rebuild their pipeline?
Resources:
Learn more about MatrixCare solutions at: https://www.matrixcare.com/.
For more information on iN2L, please visit: https://in2l.com/.
Read the transcript for this episode.
Check out other episodes in our podcast.
DISLCAIMER
The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate regulatory and legal advice on any of the matters covered in this presentation.
In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Cassie Diner, Senior Product Manager at MatrixCare to chat about the lessons skilled nursing facility (SNF) providers have learned from the front lines of COVID-19. With such a challenging situation to navigate, we discuss what some of these healthcare heroes have done to improve their screening and infection control practices.
Listen in as we uncover how organizations can leverage technology to help protect their staff and their patients and ways they can best prepare for the upcoming flu season.
Questions we asked during this episode
Please tell us your origin story.
What is MatrixCare doing to help providers manage COVID?
There are so many opportunities for SNF to improve the way they deal with the pandemic. Let’s begin by telling our audience what we’ve learned about the process of screening staff, residents, and visitors.
You mentioned Surveillance Binder, what is included in it?
Can you explain to our listeners what we have learned about testing?
What are the best practices for Infection control?
The admission process must require a lot of new protocols; can you explain what we have learned about that process?
The COVID19 pandemic has had a negative impact on resident’s mental health. What have we learned to boost morale?
What have we learned about keeping staff safe?
How can technology help a SNF dealing with this pandemic?
We hear a lot about PPE shortages, how are SNFs dealing with that?
With Flu season upon us, what are SNFS doing to prepare for another potential outbreak?
Is there anything else you would like to share that you have observed?
What resources are available to our listeners who want information for future reference?
Resources
Learn more about MatrixCare solutions at https://www.matrixcare.com/
For more information on Third Eye Health, please visit https://thirdeyehealth.net/
Read the transcript for this episode.
Check out other episodes in our podcast.
DISLCAIMER
The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation.
Navin Gupta, VP of Home Care Solutions for MatrixCare and his guest, Darcie Peacock, CEO at Solace Home Healthcare in Denver, Colorado, discuss care and culture with COVID-19.
In this episode of MatrixCare’s podcast, Navin Gupta – VP of Home Care Solutions for MatrixCare has a conversation with Stephen Tweed - CEO of Leading Home Care and author of Conquering the Crisis: Proven Solutions for Caregiver Recruiting and Retention about trends in Private Duty Home Care for 2020.