Boost your leadership skills by hearing stories of success and failure from business leaders of today - with insights, tips and knowledge that will help you and your team on your journey to success.
I talk with Ingrid Messner about her book, Naturally Successful: How Wise Leaders Manage Their Energy, Influence Others and Create Positive Impact. Ingrid shares her inspiration from traveling and learning from indigenous elders about how to connect, care and commit to have the positive impact we want in the world. We have a great talk about self-awareness, our relationship with others, understanding the bigger picture and how it all fits.
Adam Davids is a proud Aboriginal man and leader who spent four months in the United States in 2019 on a Fulbright scholarship. Adam's research into programs that have delivered sustained benefits for minority groups identified six attributes. Adam shares these attributes and how the research expanded his own thinking about social, political and economic justice. We cover a lot of things including wealth disparity, systemic racism, and diversity and inclusion. Adam also talks about what reconciliation means for him and shares his own family's experiences and how he chooses to put his energy into developing the future indigenous leaders - who, he is sure, will start to solve these wicked problems. This is a great discussion that is worth taking the time to listen to.
I talk with Tom Loncar, an executive coach, writer and researcher on leadership psychology and mindset. Tom has written an in-depth paper that explores the history behind the concept of embodied cognition, the research that's been done into it, and the controversy around its validity.
Like his books, Michael is clear, engaging and uplifting as he explains why giving advice leads to poor outcomes and how to tame the advice monster that resides in all of us to be more coach like with better outcomes for everybody. He talks eloquently about the need to find the balance between the brain’s need for certainty and the power of curiosity, in a world full of uncertainty and the importance of strong, clear leadership and leaves us with a powerful final question.
More teams are coming together to reconnect, harvest the learnings from the last 12 months and talk about the shift they have to make to move from managing through to taking control and moving forward. With this in mind I thought it timely to look into the archives and remind ourselves of the conditions for success in teams. Pia Lee explains a really simple, but as she explains, not always easy model, the 3 Cs - Clarity, Climate and Competence, the conditions that must be present for a team to succeed. Pia also engages in a great talk about the leadership moments we have every day and gives us the three fundamental questions that help leaders prioritise.
Dr Suzi Skinner, Managing Director of Roar People is a positive leadership expert and global executive coach who works with clients to create cultures of positive leadership at every level. We talk about the why and how of tapping into the innate leadership that everyone has and explore leader identity. We reflect on the lessons of 2020, the importance of authenticity and why it's important in 2021 to create the space for reflection and learning. This lively chat will give you new insights and lots of ideas to strengthen your own as well as your team's leadership.
Thank you for listening to Leadership Moments through 2020. This last episode for the year is a 4-minute message to say thank you for your support and offer you a simple reflection to close the year and get set for the challenges and opportunities of the New year by thinking about what you might want to STOP – START – CONTINUE - because what got us to here will not get us to there! Wishing you a restful, merry, and above all safe Xmas and a great start to the New Year.
Firdaus is a social entrepreneur who produces behaviour change mass communication on significant international issues including disease prevention, sexual and domestic violence. Named as one of the world’s 50 most talented social innovators, the multi award winner shares his insights about creativity and how his realisation that by appealing to our commonalities as human beings he could communicate messages across the globe to encourage people to change their behaviour.
Paul shares his insights into systems thinking and how to lead change in a complex world. He talks about collective resilience, how coaching supports change and shares his leadership moments.
Peter is experienced in coaching, organisational development and culture change. He is passionate about helping individuals, teams and organisations find new forms of thinking. Peter believes leaders and their teams need wisdom now more than ever to successfully navigate the dilemmas of our times. We talk about the psychology of wisdom, complexity and what Peter calls System 3 thinking and the six related competencies. Peter also shares his WISE framework, a checklist to help leaders avoid biases and assumptions to make wiser decisions.
The Reshape and Relaunch complete the team Reset process. We talk through the different elements of how a team works together including: team membership, decision making, operating rhythm, roles and skills required. In the Relaunch we explain the importance of getting the communication right first time, the power of compelling stories and the need for consistency and feedback.
The Rethink is the second phase of the team reset process. Hear how to bring the team together to look ahead, open up the thinking, understand the key stakeholder needs and get commitment to a clear picture of success. We explore possible obstacles and give ideas on how to get the most out of your time together.
We continue the discussion of the Team Reset process today as fellow coach Mark Powell and I talk about the ‘Regroup’ phase of the Team Reset Process. We explain what we mean by ‘regroup’ and why it's so important for leaders and their teams to process what's been happening. We explore some of the science behind it and more importantly, give you some ideas on how to run this with your team.
Together with fellow coach Mark Powell, Murray Wright explains a simple four step process that will help you bring the team together, take a step back and reset for what’s next.
A pep talk and energy boost for you! Keith is a professional presenter and author whose work with clients is about engaging people, developing leaders and generating massive growth. He talks about how to engage with your team and your clients and make yourself so unique that you are the standout choice. This is a great discussion, full of energy and practical approaches for everyone no matter what business you're in. I'm sure you'll enjoy it.
David shares his experiences and learning from the US Military and study of lean manufacturing processes. He explains how process can be part of human learning to engage and motivate team members. We have a great talk about how leaders can lead and learn through the current situation to adopt the best of new practices and avoid going back to ‘normal’.
Like his books, Michael is clear, engaging and uplifting as he explains why giving advice leads to poor outcomes and how to tame the advice monster that resides in all of us to be more coach like with better outcomes for everybody. He talks eloquently about the need to find the balance between the brain’s need for certainty and the power of curiosity, in a world full of uncertainty and the importance of strong, clear leadership and leaves us with a powerful final question.
We continue the theme of teams with Jason Treu, Executive Coach and host of the Executive Breakthroughs Podcast. Jason explains how asking the right questions can build long-lasting, trusting relationships and lays the foundation for psychological safety that is so important to team success. He also gives us examples of the questions we can ask and a great way to build more effective one-on-one relationships.
In my first podcast of 2020, I referred to the story of a midwife from Edinburgh who made a huge difference in the lives of expectant mothers and children in Malawi. Today I talk with that midwife, Linda McDonald, who shares her story about what moved her to action, how she grew a charity that raised over £600,000 over 12 years and her leadership moments.
A lot has changed over the last few months. As a new future emerges, the only thing for certain is relationships within and around teams will continue to change and evolve. This special edition podcast is designed to help you take a step back and reflect on different perspectives as you plot a route through a very different world. My fellow coaches stand in the shoes of key stakeholders – team members, the wider team, clients and the business - and give voice to what they need from leaders over the next 6 months and beyond to be successful and stay relevant.
Mike Berland founder and CEO of Decode M, a research and analytics firm, talks about momentum – what it is, how to get it, how to measure it and most importantly, how to keep it not only for our businesses but for ourselves as individuals with constant transformation. Mike explains why it's so important for leaders in today’s world to understand data analytics. He shares his leadership moments, and as an ex pollster gives us some interesting insights into the Trump election victory and the upcoming US presidential poll.
Craig Anderson is a young award-winning leader in the insurance industry. Craig talks about building resilience learning to focus on what you can control and the importance of genuine and honest feedback. He shares the overwhelm he experienced on becoming a young parent whilst managing a career and reveals how it impacted his mental health. Craig explains ways people can help themselves and importantly what support others can give.
I recorded this at the end of last year and it is still very relevant. Carissa talks about the speed of the world we live in today and how it has led to a crisis of the heart. Carissa’s work is around leadership and team effectiveness and being a catalyst for transformative change by building bigger and better relationships through knowing how to speak and lead from the heart.
Take a short time out and listen to highlights from previous leadership moments episodes - including Jackie Smith, Diane Gipey, Wayne Deeth and Louise Clarke. These are great as a quick reminder, or as a taster to help you decide which episode to listen to – you never know you may even find some inspiration, just by being with some different people.
Listen to a great story as we discuss how to lead yourself through crisis and give a host of reflective questions to support individual and team learning. Louise Clarke shares her experiences and the learnings about self and leadership as she defended her cattle property against the bushfires last year. All very relevant to the situation we find ourselves in today. Louise also shares a wonderful survival story about cows and their calves - don’t miss it!
The VUCA world is on steroids at the moment and we are being forced to make some really difficult decisions. If that wasn’t hard enough, we risk being overwhelmed by the mass of information and messages coming at us whilst adapting to virtual work. This week, rather than our scheduled podcast – here are 5 questions to carry with you as you work through these difficult times. Can’t get to them now? They are here for you when you need them.
Wayne Deeth shares his learnings and wisdom from a career fulfilling his purpose to make a difference in the lives of others. He also talks about his passion for Camels and what we can learn from them. In amongst his achievements Wayne set up Max Potential, a very successful program coaching teenagers to fulfill their potential. He explains how as parents and leaders asking questions and not telling is the key to supporting people to take responsibility and think differently.
We talk about authenticity and being vulnerable as leaders, but we're not always clear about what it means. Dianne Gipey is an indigenous woman from Western Australia. Hear her story of being a victim of domestic family violence and sexual assault to becoming CEO of Women’s Safety Services in Alice Springs and why grace, compassion and kindness are so important to her. She shares her leadership moments including how she learned that knowing and accepting who you are makes you a more effective leader who’s able to bring about change. You'll get a different perspective about what a safe working environment means as we discuss practical steps a leader can take to support victims of domestic family violence and sexual assault in the workplace.
Jackie Smith is passionate about getting people out of their heads, to be present and lift the conscious leadership of both individuals and teams. What’s interesting about Jackie is that she does this in partnership with horses. Jackie explains to us why horses are such good feedback instruments and talks about what conscious leadership really means, how it can build better connections and confidence. And of course, she shares her leadership moments.
This episode is dedicated to all those caught up in the Australian bushfires, which got me thinking about the big questions! I invite you to stand with our future generations to think about what they need from us today. How do we want to answer as they ask us ‘what have you done?’ I look at compassion and why it can be hard to give to some, yet when we find it, empowering. You’ll also hear an uplifting story of compassion and action to take help us focus on what we can do to take us into 2020.
It’s highlight episode time. Bringing you the best bits from the last 4 episodes – great as a quick reminder or to give you a taste before listening to a full 'moment'. Find a space, grab your beverage of choice, get comfortable and enjoy listening to Fiona Pearman, Richard Cornally, Jeremy Sandbrook and Bonny Rawson share their leadership moments.
Bonny Rawson is a young, up and coming leader who is also an indigenous woman. Bonny shares her indigenous history and explains the challenges of walking between two worlds. She talks about her passion for giving back and gives us insights into the needs and expectations that young people have of their leaders today.
Jeremy Sandbrook, CEO of Integritas 360, an internationally recognised integrity and anti-corruption expert, helps us understand corruption and integrity. We discuss why it's relevant to our lives and businesses and how to create an ethical environment in our organisations. Jeremy shares what led him to this work and how, after confronting the fact that he was part of the problem, his perspective and approach to leadership changed.
Richard Cornally is an actor, teacher, writer, director and executive coach. He uses the principles of acting to help people connect with their authenticity. Richard explains how a compelling story can be used to engage teams as well as stakeholders, sharing practical tips to help manage voice, body and emotions to develop leadership presence.
Confidence is easily lost and can be difficult to get back. Fiona Pearman, co-author Core Confidence & Founder at Pearman & Partners, shares a powerful definition of core confidence and practical tips on reconnecting to the confidence that we all have. She also talks about the importance of going first to create change and gives her ideas on how leaders can recognise where their team or business culture could be inhibiting diversity.
Short of time? Maybe you need a quick reminder, or you want to get a taste before listening to the full episode – whatever it is grab a coffee and enjoy listening to Diana Renner, David Anderson, Audrey McGibbon and Mark Wood as they share their leadership moments and their favourite leadership questions.
Mark Wood is COO at Red Marker, a company providing solutions using artificial intelligence. We talk about what AI is and is not, how it’s disrupting businesses and people, and what that means for us as leaders. Mark also shares his leadership moments as he transitioned from a career in hospitality to leading big technology projects.
Audrey McGibbon, psychologist, business leader, wellbeing expert and co-creator of the Global Leadership Wellbeing Survey, shares her leadership moments. Audrey talks about why she created the tool and what the latest research is telling us about wellbeing and its implications for high performance. She gives insights and tips on how to start moving towards a more sustainable approach to life and greater health.
David Anderson is the Group CEO and co-founder of the Big Red Group which is riding the wave of the shift from the service to the experience economy. David talks about his awakening to the world of entrepreneurship, his passion for creating experiences and the importance of finding the courage to remain true to yourself in critical moments. He shares his thoughts on how to plan for an uncertain future and the lessons he learned on how to lead a young team.
Diana Renner, educator, consultant and award-winning author shares her experiences as a 16-year-old leaving communist Romania with her family and overnight becoming a refugee in a world that was the absolute unknown for her. It was this experience that taught her to embrace the unknown and learning from it. She gives us steps on how to embrace the unknown with confidence and get better results. She advocates that instead of getting caught up in the busyness of life and ‘doing’, we should take the time to stop ‘doing’ and eventually get more done.
Time for a break – 20 minutes of insight and inspiration with highlights from the Leadership Moments of Phil Cross, James Kemp, Jill Livesey and Professor Peter Hawkins.
Professor Peter Hawkins is an author, consultant and researcher in leadership cultural change and organisational learning. He calls himself a paradigm buster - and he does just that - as he talks about the necessary move from individual hero leadership to a collective leadership that is able to communicate and collaborate across multiple and increasingly complex systems. His research shows that real leadership development comes from experience and challenges on the job and that organisations focusing on a clear long-term purpose perform better than those that focus on short-term profit.
Jill Livesey specialises in career coaching, working with leaders to help them engage their team members with meaningful career conversations and with individuals to help their career development. Jill talks about the career coaching process, why it is so important and tells us what not to do. She shares her leadership moments and gives us a list of great resources to help us all stop and think.
Hear James Kemp, CEO of Amicus explain how a visit to a school sparked a passion that transformed a regular office fit out company into an award-winning leader in workspace design partnering with clients to help them rethink the workspace to support behaviour and cultural change. James talks about the new ways of working and how the workspace will evolve. He shares his leadership insights and talks about the changes he had to make to better manage stress and meet his own expectations of himself as a leader.
This is a must-listen to discussion as Phil Cross, a digital consultant and strategist takes us into the future and challenges our thinking as he shares the latest digital trends including the consolidation of power, the inherent dangers in artificial intelligence, the cultural shift in a hyperconnected world and evolution versus transformation. Phil also shares his leadership moments and how he applies what he learned as an endurance athlete to performing well at work.
15 minutes of insight and inspiration with Oscar Trimboli, from the Deep Listening Podcast, my friend Michael Gysi, well known economic commentator Warren Hogan and Tony Mansfield from Contentious Character Winery.
Tony is from the world of marketing, specifically branding. He shares learnings about change and dealing with the unknown. He's moved from senior leadership in multinational businesses to strategy consultant, coach and now partnering in Contentious Character a thriving wine business that encompasses agriculture, hospitality and retail. Tony talks about constantly building bridges to strengthen relationships and reminds us not to neglect ourselves.
Well known Economist, Commentator and Executive in Residence at the University of Technology Sydney Business School, Professor Warren Hogan makes sense of the global economy and how it has led to the rise of populism. He talks about the need for greater community leadership and reminds us to focus on what we do and finding the opportunities in the disruption. And, of course he shares his leadership moments from 25 years of working as an economist for major banks and government.
It is important to recognize your limitations, to know when you need help and be humble enough to ask for it. Michael was diagnosed with inclusion body myositis, a rare progressive muscle disorder 10 years ago. Michael shares the impact of admitting he needed help – both on him and the people around him - plus the power of taking a genuine interest in others.
Did you know we spend a minimum 55% of our day listening? Oscar, an executive coach and author, explains the cost of not listening. He shares with us the 5 levels of deep listening, gives examples of how listening has changed businesses and global investment, and reveals tips and techniques on how we can deepen our own listening.
Take a break – 12 minutes of insight and inspiration with highlights from the Leadership Moments of Liane McGrath - ThinkTime, Nicole McAuliffe - Create Wellbeing Group, Phil Preston - Founder Collaborative Advantage and Giselle Collins - Professional Director. Keep a listen out for their Leadership Questions.
Giselle Collins transitioned from CEO to professional director. She serves on several boards and has been Chairperson. Giselle gives us great insights into leadership at the board level and how it differs from being CEO. Hear about trust, diversity, culture and high performing teams as well as Giselle's leadership moments.
Murray answers the three leadership questions and shares his leadership moments from 2018, what he learned and how those learnings are shaping his 2019. As we look to make 2019 a great year, excerpts from past episodes help us answer important questions and remind us to look after ourselves.
Phil Preston is the founder of Collaborative Advantage, an independent consultancy working at the intersection of the corporate and social agenda. He helps leaders link their commercial objectives with societal needs, creating win-win outcomes instead of adversarial win-lose relationships - it’s the new frontier for corporate productivity, growth and competitive advantage.
Nicole McAuliffe’s business, Create Wellbeing Group, specialises in executive coaching, facilitation, clinical nutrition and corporate wellbeing. In this podcast we discuss the role of nutrition in wellbeing and ultimately effective leadership. She talks about the fundamentals of nutrition and how, by making small adjustments to our diet and approach to eating and drinking, people can be at their best, stay healthy and flourish at work and at home.
Hear about the benefits of taking time to stop and think. Including: building awareness of our own beliefs and assumptions to help build relationships, changing behaviour to impact culture, and seeing different perspectives to make better decisions.
It's time for a break with some easy to listen to highlights from recent episodes of Leadership Moments from Kevin Nuttall - Waterfield Consulting, Michelle Feros - Aspect, Hans Melo and Jason Beck - The Potential Project and Sharon Cauldwell - Next Hotels.
Sharon Cauldwell has worked for one company for 25 years. She shares with us how she has embraced change and evolved her personal brand to remain successful and grow her influence underpinned by a clear intent to make a difference.
Explore the latest leadership research and hear interesting facts, stories and useful references for everyday leadership. You'll also learn more about what is happening in the brain as Hans Melo and Jason from the Potential Project explore the behavioural research and neuroscience behind some of the key principles and theories underpinning modern leadership including mindfulness, resilience and purpose.
Michelle Feros, National Director, People, Quality & Communications at Autism Spectrum (or Aspect) gives useful insights to working with people on the spectrum, shares leadership moments and talks about transitioning from the Private to Not for Profit Sector.
Kevin Nuttall is the Director of Waterfield Consulting and a strategy facilitator helping organizations to remain relevant and able to survive and thrive in the future.
Highlights from Kristen Green, Executive Manager Aquafit Fitness and Leisure; Lee Williams, Infinity Leadership; Dominic Wells Clearpoint Communications; John Raymond Head of Coaching at IECL, sharing their leadership moments.
John Raymond, principal and head of coaching at the Institute of Executive Coaching and Leadership in Sydney, gives us a clear explanation of the difference between a team and a group and gives us insight to what it is that sits behind a team’s success and how coaching can support a team. John also reminds us of important leadership principles as he shares his leadership moments and leaves us with a question to reflect on the impact we are having on others.
In this episode Dominic Wells, Director of Clearpoint Communications, talks about the being and doing of leadership and shares his personal and leadership learnings from mountaineering including how surviving a severe weather event in the Himalayas was the catalyst to finish his education and move into the corporate world.
Lee Williams is a coach and facilitator with a passion for helping people connect with their purpose. He talks about the work he has done for the United Nations World Food program and how it reinforced his beliefs about the impact leadership has on others.
After the completion of 20 Episodes of the Leadership Moments Podcast, Murray reflects on how his thinking around leadership has developed and shares five key insights gleaned from his guests sharing their leadership moments. Listeners are invited to share their leadership moments for feature in future episodes.
Kristen Green is Executive Manager of the Aquafit Fitness and Leisure in Campbelltown. Hear insights into the challenges facing the fitness industry and some tips on how to stay motivated in our own exercise programs!
Highlights from John Felton of the Centre of Personal Performance, Chris Thomas CEO of Transplant Australia, Michael Coombs Founder and CEO of Career Trackers, and Pia Lee, CEO of LIW, sharing their leadership moments.
Pia Lee, an experienced leadership consultant and CEO of LIW, brings her energy and passion to this episode to shine a light on the opportunities we have for leadership throughout the day and what they can add up to over a lifetime. She explains the concept of democratising leadership and outlines the simple model that helps leaders and organisations create the conditions for success and prioritise, whilst reminding us it is simple but not easy.
Chris Thomas, CEO of Transplant Australia and President of the World Transplant Games Federation talks about the importance of organ donation and the challenges faced in lifting donor rates in Australia. He shares his leadership learning as he developed his career from journalist in Tamworth, NSW to today and what he learned about himself cycling solo from Perth to Sydney.
Be inspired as you hear Michael Combs talk about the influence of his Grandmother had on him that led to him founding CareerTrackers to support Indigenous students through their studies and more recently CareerSeekers to support refugees and asylum seekers into employment. As CEO he talks about clarity of purpose and the importance of staying true to your values.
Olympian John Felton from the Centre for Personal Performance, shares his passion for helping people improve their health and physical function to lift enjoyment of life. He talks about the science and latest research on recovery, exercise and diet and outlines strategies that can easily be deployed to change our minds and bodies to help us enjoy a healthier life and be more productive at work.
Hear Leanne Pilkington, CEO of Laing & Simmons, Rob Metcalfe, Director of Succeedo Global, Sarah Cornally, Organisational Consultant and Bob Lunnon, former Starwood Director of Global Leisure Sales Asia Pacific answer the leadership moments questions.
Bob Lunnon is a retired former Director of Global Leisure Sales Asia Pacific - Starwood Hotels and Resorts with over 50 years experience in international travel and hospitality.
Sarah Cornally is sought out by major companies and organisations to work on complex issues. Listen to how she became aware of system dynamics and learned that as leaders it can help bring a deeper understanding of issues and clarity about the way forward with the speed that is needed in our fast-paced, ever changing business environment.
Rob Metcalfe, director of Succeedo Global a consultancy firm that supports executive leadership teams and endeavours to help them to make better decisions. He seeks to leverage top leaders influence across organisation and beyond to shape a better world.
Leanne Pilkington is the managing director of the NSW boutique real estate group Laing+Simmons and President of the Real Estate Institute of NSW. Leanne's passion for empowering women in the industry saw her start the Real Women in Real estate networking group that has grown from 65 to 800 members in 2 years. She shares her experiences and why she believes the key is recognizing the value that you bring to the business and the industry. She talks about the importance of nurturing strong relationships and how mutual trust will carry you through the many changes and upheavals that businesses face.
Hear Troy Cuthbertson, GM QT Melbourne, Scott Boyes VP Operations NSW-ACT for Accor Hotels, Olga Gelauff, Local Government Manager in Woerden, and Gillian Coutts, CEO of the Potential Project answer the leadership moments questions.
Gillian Coutts CEO of the Potential Project talks about how mindfulness can change your life in really significant ways and change the impact you are having on the people around you both at work and home. Gillian came to a crossroads seven years ago after two very significant events arose in her life - motherhood and cancer. Juggling a senior role at work, motherhood and the debilitating effects of chemotherapy almost brought her to her knees until the practice of mindfulness brought a new perspective and a calm that saved her sanity.
Scott Boyes, Vice President Operations, NSW, ACT for Accor Hotels tells us when he realised that hard work was not enough and that he had to go through a difficult and at times painful change to change peoples perception of him and create a more positive impact. He also shares learning to be clear about how much you want something and matching that with energy and commitment to achieve it.
Olga Gelauff is a manager in the local government of Woerden in the Netherlands. She talks about the importance of harnessing the individual talents of your team for best outcomes thus ensuring the motivation and engagement of its members.
Troy Cuthbertson GM of the QT Melbourne talks about how to get the best out of your team and the importance of communication and managing expectations of all stakeholders when managing such a big project as opening a hotel.
Hear Erkin Aytekin, GM Pullman Melbourne on the Park, Richard Holt GM Accor Darling Harbour, Simon McGrath COO Accor hotels Pacific Region and Mhairi Holway VP HR Pandora Australia and NZ Answer the leadership moments questions.
Mhairi Holway VP Human Resources Pandora Australia and NZ talks about the importance of giving people freedom to fail. She tells the moving story of learning that it was not all about work and recalls the conversation that taught her the danger of making assumptions and not asking questions.
Simon McGrath COO Accor Hotels Pacific Region talks about the influence of his father showing him how to work hard and encouraging him to be good with people. Simon shares his experience of moving from manager to leader and learning to see people as individuals and look at things from their point of view and working in a team. Simon identifies listening as a key skill that he works on daily.
Interview with Richard Holt - GM Accor Hotels Darling Harbour. Richard talks about how he learned the value of giving people autonomy and letting them work out how to do things themselves as a foundation to build engagement.
Erkin Aytekin GM Pullman Melbourne on the Park talks about the importance of seeking feedback and setting goals as part of personal development and growth. He also highlights the importance of finding a common purpose to engage the team.