Running Restaurants: Recent Episodes
RunningRestaurants.com
Helping restaurants be more profitable! From marketing tips & operational insights to customer service how-tos & team building secrets, RR delivers the key tools and techniques to help restaurant owners & managers solve the great mystery of running a profitable restaurant.
In this episode we host Brenton Thomas, Founder of Twibi, in a conversation about effective digital marketing strategies for restaurants. Brenton advises starting with Google and Facebook ads due to their high return potential and suggests focusing on conversion tracking and consistent messaging across platforms. He recommends search campaigns and performance max campaigns for targeting high-intent customers and emphasizes the importance of optimizing Google My Business for local SEO. Brenton also touches on the value of high-quality photography and the challenges of adapting to algorithm changes, offering practical tips for small restaurants, including...- Recommendations for channel usage and budget allocation, emphasizing Google ads and Facebook ads- Importance of setting up conversion tracking on Facebook for ad optimization- Utilizing Google ads, including search campaigns and performance max campaigns- Emphasizing the significance of optimizing Google My Business profiles and local SEO- Incorporating short-form videos into performance max campaigns and focusing on lifestyle in video content- Value of portraying the dining experience through images and high-quality photography- Challenges of keeping up with evolving algorithms and privacy policiesTimestamps and other highlights from the episode include:Digital Marketing Overview (00:00:32)Brenton gives an overview of Twibi's digital marketing services, including Google ads, Facebook ads, Instagram, and email marketing.Channel Recommendations (00:01:35)Brenton recommends Google ads and Facebook ads for restaurants, advises against using Twitter and TikTok, and suggests split testing between Google and Facebook ads.Facebook Advertising (00:02:33)Discussion on setting up conversion tracking on Facebook and optimizing for specific events like purchases and email collections.Google Ads Strategy (00:05:54)Brenton explains the importance of starting with a search campaign and utilizing performance max campaigns for Google properties.Local SEO and Business Citations (00:08:16)The importance of optimizing Google My Business profiles and utilizing local business citations for better visibility.Video Advertising (00:10:02)Brenton discusses the inclusion of video in performance max campaigns and its effectiveness in advertising.Content Creation for Restaurants (00:11:07)Tips on creating content that showcases the experience and lifestyle around the restaurant, rather than just the food.Keeping Up with Changes (00:12:44)Discussion on how to stay informed about algorithm changes in digital marketing, including utilizing email updates and working with agencies.Digital Marketing Tips (00:14:23)Brenton recommends starting with Facebook advertising and shares technical tips for tracking attribution in Google Analytics.Episode Host: Jaime Oikle - Episode Guest: Brenton ThomasBe sure to check out the episode... Find out more at https://www.twibiagency.com & https://www.runningrestaurants.com.
In this quick hit episode, Jason Brooks, Founder & CEO of HospiVation and author of the new book "Every Leader Needs Followers" provides a guide for conducting effective one-on-one meetings with team members. Brooks stresses the importance of listening over speaking, recommending a 35% speaking to 65% listening ratio for managers. Meeting should be divided into three parts: the first for the team member to share freely, the second for the manager to follow up on previous discussions, and the third for the team member to talk about their development and challenges. The approach aims to build strong relationships and empower team members to handle issues independently, minimizing the need for constant managerial oversight.Episode Highlights - How to have effective one-on-one meetings with team members - Importance of listening and engaging in meaningful conversations - Structuring the meeting into three segments - Manager talking for 35% and listening for 65% of the time - Encouraging team members to discuss personal interests, recent events, or work-related matters - Following up on previous discussions and addressing questions or concerns - Allowing team members to discuss their development, challenges, and areas for improvement - Building genuine relationships with team members - Fostering an environment of support and empowerment - Cultivating a team capable of handling issues independently FYI: This is a short snippet from episode #209: "Transforming Restaurant Managers into Leaders" - Click for full episode - https://www.runningrestaurants.com/articles/transforming-restaurant-managers-into-leadersMore from Jason & Jaime at https://jasonebrooks.com & https://www.runningrestaurants.com.
This is a short snippet from a recent webinar we hosted with Roger Beaudion of Restaurant Rockstars. Roger discusses how he used his "Difference Dollars" program to creating a culture of appreciation. Used in his restaurants for two decades, Difference Dollars rewarded employees for exceptional performance, fostering a positive culture. It encouraged a culture where excellence was recognized, motivating employees and naturally filtering out those who did not align with the restaurant's ethos.Episode Highlights:- Impacting a restaurant culture - Nomination process - Recognition ceremony - Power of a lasting impact on employee engagement - Influence on new employees - Overall effect on restaurant culture and employee engagement More from Roger & Jaime at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com.
In this episode RunningRestaurants.com Founder Jaime Oikle hosts Jason Brooks, Founder & CEO of HospiVation who shares his expertise on leadership in the restaurant industry from his book "Every Leader Needs Followers." Brooks discusses the importance of understanding KPIs, the benefits of systematic leadership, and the need for effective delegation. He emphasizes the value of an "owner-like orientation" for new employees and the significance of one-on-one reviews for building team relationships. Brooks also highlights his goal to support Giving Kitchen by selling 10,000 copies of his book. The episode offers practical advice for restaurant managers to improve their leadership skills and make a community impact, including... - Importance of understanding key performance indicators (KPIs) and systematic leadership approach - Mastering KPIs and understanding brand-level, multi-unit, and store-level KPIs - Importance of breaking down large targets into smaller, manageable goals - Enhancing employee onboarding processes and instilling an ownership mentality - Effective delegation and structured training - Challenges of delegation and the impact of leadership mindset on team development - Engaging in one-on-one reviews and building relationships with team members - Leading with the right mindset: managing, leading, and coaching Timestamps and other highlights from the episode include:Mastering Your KPIs (00:05:45)Understanding and managing key performance indicators in the restaurant industry.Owner-Like Orientation (00:13:43)Improving the onboarding process by instilling an owner mentality in new hires.Delegate by Creating Mini Games (00:20:43)Effective delegation by prioritizing tasks, identifying strengths, and proper training techniques.Delegating (00:24:43)Reasons for poor delegation: lack of understanding, trust issues, power hoarding.Engaging with One-on-Ones (00:26:50)Importance of regular one-on-one check-ins, listening more than talking, building relationships.Leading with the Right Mindset (00:32:36)Differentiating managing, leading, and coaching mindsets, their tactics and styles.Supporting Giving Kitchen (00:37:09)Jason Brooks' mission to donate $30,000 in 30 days through book sales, and how to help.Be sure to check out the episode... Find out more at https://www.jasonebrooks.com & https://www.runningrestaurants.com.
In this episode RunningRestaurants.com Founder Jaime Oikle interviews Tony Smith, CEO and Co-founder of Restaurant365. They discuss the state of the restaurant industry, touching on concerns about a potential recession, the impact of inflation, and the ongoing labor challenges. They delve into the role of AI and data intelligence in restaurant management, including forecasting, inventory, and employee scheduling. They explore how technology can give managers time back by automating administrative tasks, allowing them to focus on guest experience and operate more like owners. The conversation also covered the significance of decision-making and leadership within the industry. Tony teases future developments for Restaurant 365, such as tip automation and enhancements to their workforce management suite. The episode concludes with a few book recommendations from Tony & Jaime.Timestamps and other highlights from the episode include:Current industry trends and concerns (00:00:44)Discussion about the uncertainty in the restaurant industry, potential recession impact, and the alleviation of inflation concerns. Restaurant 365's primary pillars (00:02:59)Overview of the three main areas: accounting, operational software, and workforce management, along with the focus on providing better intelligence tools. AI and data intelligence in the industry (00:04:19)Exploration of the applications of AI and machine learning in the restaurant industry, including sales forecasting, accounting functions, and employee training. Automating administrative tasks (00:06:34)The system's ability to give managers time back to focus on guest experience and important tasks, leading to them thinking more like operators. Empowering managers and operators (00:07:51)Discussion about how the system turns managers into operators, allowing them to make impactful decisions and have a more significant role in the business. Labor challenges and solutions (00:09:41)Addressing the labor crunch, wage inflation, and successful strategies for hiring, retaining, and incentivizing employees. Restaurant Transformation Tour and community involvement (00:11:25)Insights into the regional and national shows aimed at providing valuable information, bringing partners together, and fostering a sense of community within the industry. Cultural initiatives and employee engagement (00:14:09)The importance of a culture focused on growth and learning, investing in employees, and providing intrinsic value in the workplace. Prime cost control and profit management (00:16:07)Discussion about the significance of prime cost control, including food and labor costs, and its role in the overall profit and loss statement for restaurants. The profit and loss report (00:17:18)Discusses the significance and frequency of profit and loss reports in Restaurant 365, emphasizing its importance in the restaurant industry. New offerings and future plans (00:18:34)Highlights the recent release of tip automation and the expansion of workforce management suite, as well as the ongoing investment in business intelligence and machine learning. Decision-making and leadership (00:19:42)Tony shares his recent reading on decision-making, the impact of AI, and the importance of human nature in decision-making. Book recommendations and decision-making (00:21:38)Explains the concept of decision-making and betting, and additional book recommendations. Be sure to check out the episode... Find out more at https://www.restaurant365.com & https://www.runningrestaurants.com.
This is a short snippet from a recent webinar we hosted with Roger Beaudion of Restaurant Rockstars. Roger discusses the vital role of job descriptions in the restaurant business.He explains that clear, detailed job descriptions are crucial for setting expectations and ensuring employee accountability. Roger highlights the lack of comprehensive job descriptions in many restaurants, leading to employee confusion and poor performance.He details the components of an effective job description, including "key success factors" and precise responsibilities, and advocates for employee acknowledgment of these points to foster accountability. Additionally, Roger touches on the importance of outlining career advancement and cross-training opportunities, emphasizing that well-crafted job descriptions can enhance operational success and motivate staff.Episode Highlights:- Importance of job descriptions in the restaurant industry- Lack of comprehensive job descriptions in many restaurants- Key elements of a well-crafted job description- Identifying key success factors for each position- Outlining primary responsibilities with accuracy and detail- Creating a sense of accountability through job descriptions- Potential for career advancement and cross-training- Empowering employees and providing incentives- Benefits of investing time and effort into creating comprehensive job descriptions- Impact of job descriptions on employee performance and restaurant operationsMore from Roger & Jaime at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com.
This is a short snippet from a recent webinar we hosted with Roger Beaudion of Restaurant Rockstars. Roger tells an almost unbelievable story of poor service that should open any operator's eyes. The clip highlights the fact that what your employees say & do can absolutely sabotage your business - so hire and train accordingly... More from Roger & Jaime at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com.
In this episode of the Running Restaurants.com podcast Jaime Oikle interviews Ashley Bray about the Bar and Restaurant Expo in Las Vegas this upcoming March. They discuss the expo's events, education, exhibit floor, and networking parties. Ashley highlights several trends including: culinary cocktails with savory and functional ingredients, the rise of non-alcoholic beverages for wellness, as well as the importance of loyalty programs and employee retention for restaurants. The expo promises great industry educational and networking opportunities -- don't miss it!Be sure to check out the episode... Find out more at https://www.barandrestaurantexpo.com & https://www.runningrestaurants.com.
In this episode of the Running Restaurants.com podcast Jaime Oikle interviews Jonathan Rosa, president at Moura CFO. Jonathan shares his experience growing up in a restaurant family and working at Burger King headquarters. He discusses the financial challenges restaurant owners face and offers strategies to improve profitability, such as reviewing financial reports, managing costs, and calculating waste. He also emphasizes the importance of cash flow forecasting and exit planning. Other highlights include...- Differences between big corporate operations and independent restaurants- Slim profit margins in the restaurant industry- Tips for increasing restaurant margins, including raising prices and managing costs- Importance of regularly reviewing and analyzing financial reports- Story of a client improving gross profit through changes and monitoring inventory- The 80/20 principle and focusing on key systems and details- Importance of cash flow forecasting and waste calculation- Exit planning for restaurant owners and factors for a successful exit- Importance of building processes, systems, and delegating tasks for a profitable exitBe sure to check out the episode... Find out more at https://www.mouracfo.com & https://www.runningrestaurants.com.
In this episode of the podcast, Jaime Oikle of RunningRestaurants.com interviews Tom Rutledge, Managing Partner at RDMS Group. Tom is a former chef turned restaurant consultant. They discuss the challenges of restaurant management, including balancing costs, utilizing data, and adapting to the digital world. Rutledge emphasizes the importance of prime cost management, effective use of data, and creative menu planning. He also highlights the need for excellent customer service and effective management in driving revenue. The impact of the delivery economy on the restaurant industry is also discussed. Other highlights included:- The need for a comprehensive approach to restaurant management that combines accounting and operations- The challenge of restaurants not making as much money as they should, despite being busy- The importance of prime cost and finding the right balance between different cost factors- The affordability and importance of data collection for restaurants- The challenge of rising costs in the restaurant industry and the need for creativity in the value proposition and menu items- The impact of labor costs and the use of technology to reduce staffing needs- The importance of providing excellent customer service and effective management in controlling costs and driving revenue- The impact of the delivery economy on the restaurant industry and the need to adapt to the changing landscape.Be sure to check out the episode... Find out more at https://rdmsgroup.com & https://www.runningrestaurants.com.
In this episode of the podcast Jaime Oikle of RunningRestaurants.com speaks with Ho Chan Jang (CJ), Co-Founder & Exec Chef of Balance Grille. In this fast paced episode the two bounce around to a number of key restaurant operations topics including...- The backstory and journey of Balance Grille- Challenging the stigma surrounding Asian food and offering affordable options- Financial challenges and the importance of hard work and belief in one's concept- The role of technology in the restaurant industry, especially in the wake of COVID-19- Systematization of operations and considerations for franchising- Ideal locations and types of franchise partners for Balance Grille- Marketing strategies, particularly through social media- Advice for new restaurant operators, including being hands-on and attentive to customer feedbackBe sure to check out the episode... Find out more at https://balancegrille.com, https://www.balancegrille.com/franchise & https://www.runningrestaurants.com.
Join Jaime Oikle from RunningRestaurants.com as he speaks with Zack Oates, Founder & CEO of Ovation. Zack's energy, enthusiam and passion are off the charts in this episode. So, what's the answer to the question posed, "What is the surprise way to drive sales & profits for restaurants?" It all starts with FEEDBACK says Zack...Listen in as we dig deep into...- Why making it easy for customers to give feedback is so important- How to turn 5 star feedback into more positive reviews and engagement- How to turn negative feedback around quickly and easily- How using customer feedback to find areas of retraining can make a big impact- Why having a system to manage bad experiences can be critical- Why getting off-premise (actually all) orders accurate and correct is a big deal- How to think about your customers to make your restaurant more profitable and successful- The three levels of customer loyalty: convenience, consistency, and connection.- and more...Be sure to check out the episode... Find out more at https://www.ovationup.com & https://www.runningrestaurants.com.
In this episode Jaime Oikle of RunningRestaurants.com dig into the importance of implementing effective management systems in restaurants with Darren Denington & Alison Anne from the Restaurant Management 201 Workshop. They highlight the significance of trust, open communication, and accountability in building a successful management team. Darren breaks down different categories of systems in a restaurant, while Alison emphasizes the importance of a strong leadership team. The episode also touches on the importance of taking responsibility as a leader, staying organized, and the role of regular evaluation and updates of systems. Tune in and take your management skills to the next level! Episode highlights include: - Upcoming restaurant show appearance in Orlando Florida- Explanation of the importance of management systems in restaurants- Breakdown of different categories of systems in a restaurant- Emphasis on the importance of trust and open communication within a management team- Importance of building a strong leadership team- Importance of accountability and using an action list to track tasks- Importance of a strong culture and low turnover in restaurants- Emphasis on managers taking ownership and making changes for improvement- Importance of regular evaluation and updates of systemsBe sure to check out the episode... Find out more at https://www.restaurantmanagement201.com & https://www.runningrestaurants.com.
In this episode Jaime Oikle of RunningRestaurants.com has the pleasure of hosting Adenah Bayoh, the founder of Brick City Vegan, who shared her inspiring journey from Liberia to Newark, New Jersey, and the lessons she's learned along the way. Adenah's passion for providing great vegan food and options for urban communities drives her vision for the restaurant. We also discuss how Adenah communicates with her employees, implements feedback, and utilizes social media for marketing. Highlights include...- Adenah Bayoh's background and restaurant journey- The concept of Brick City Vegan- The challenges of running a niche restaurant- Adenah's passion for providing vegan food and options for urban communities- Communication and feedback sessions with employees- Implementing feedback in the restaurant- Marketing strategies, including social media and word-of-mouth- and more...P.S. Adenah's messages to fellow restaurant operators at the end are pure gold nuggets! Be sure to check out the episode... Find out more at https://brickcityvegan.com & https://www.runningrestaurants.com.
In this episode of the podcast Jaime Oikle of RunningRestaurants.com welcomes Seek Hannemann, the owner of Seven Brothers Burgers. Seek shares the story of how his family started the business in Hawaii and discusses their emphasis on the concept of aloha and creating a family-like atmosphere for customers. The two hit on various topics and shared a number of insights and lessons including... - Story of how Seven Brothers Burgers started and grew through franchising - Emphasis on the concept of aloha and creating a family atmosphere for customers - Creative use of social media, including YouTube shorts and Instagram reels - Focus on providing quality food and exceptional experiences to attract and retain customers - Loyalty program with incentives and engagement through email marketing - Importance of finding the right people for franchise growth, aligning with company values - Expansion plans in Utah, Arizona, Idaho, and Hawaii Be sure to check out the episode... Find out more at https://sevenbrothersburgers.com, https://www.sevenbrothersfranchise.com & https://www.runningrestaurants.com.
In this episode of the podcast Jaime Oikle of RunningRestaurants.com interviews Christine Shindler, the co-founder and CEO of PathSpot, a health and safety operating system for restaurants. Christine shares her background in biomedical engineering and how she became interested in improving hand hygiene in the restaurant industry as well as the future of food safety. Be sure to check out the episode... Find out more at https://www.pathspot.com & https://www.runningrestaurants.com.
In this episode Jaime Oikle of RunningRestaurants.com delves into the secrets of effective restaurant management with Darren Denington & Alison Anne and what it takes to develop strong leadership at your restaurant. They talk about the crucial traits and skills needed for success in the restaurant industry. You'll discover the power of effective leadership in creating a positive and profitable dining experience. Tune in and take your management skills to the next level!
Episode highlights include:
- Challenges in the Restaurant Industry
- Leadership vs. Management
- Building Strong Systems
- Team Building and Employee Engagement
- The Importance of Praise and Encouragement
- Building a Phenomenal Management Team
- The Importance of a Good Dining Experience
- Building Trust Through Consistent Positive Experiences
- Management's Role in Creating a Positive Work Environment
Be sure to check out the episode... Find out more at https://www.restaurantmanagement201.com & https://www.runningrestaurants.com.
In this episode Jaime Oikle of RunningRestaurants.com interviews Megan Rosen, Chief Development Officer of Next Brands. While traditional real estate can be economically challenging for restaurant expansion, Next Brands twist on locations and build out is working well by transforming shipping containers into successful quick-serve restaurants.
Highlights from their conversation include...
- Development and design of the modular container concept
- Discussion of key costs targets to help ensure profitability
- Potential cost savings and fast development times
- Strategy and benefits of offering slightly higher wages to attract quality employees who want to be part of the brand's culture
- Being better positioned for economic downturns
- The differentiating factors of the Beef-a-Roo franchise brand
- Benefits of grassroot marketing and community involvement
- Why you need to capture customer data and build loyalty programs
- And more...
Be sure to check out the episode... Find out more at https://www.nextbrands.com & https://www.runningrestaurants.com.
Join Jaime Oikle from RunningRestaurants.com as he speaks with Dom Diana, CEO and founder of Slice Factory, the family-focused and welcoming Chicago-based pizza franchise and home to Chicago's original jumbo slice. We discussed the history of Slice Factory, their expansion and franchising plans, and the competitive pizza market in Chicago.
Highlights from their conversation include...
- The history of Slice Factory, from its beginnings in 1998 to its rebranding in 2013 and expansion plans
- The decision to rebrand Slice Factory and the challenges of franchising & finding the right franchisees
- The competitive pizza market in Chicago
- The qualities Dom looks for in potential franchisees
- How baking a massive 28-inch pizza is part of their branding success
- Handling the challenge of staffing by building a fully automatic pizza robot to aid back of the house labor
- How technology has helped Slice Factory streamline their operations, shave off 6 points & become more profitable
- Slice Factory's social media presence, with a focus on TikTok and Instagram
The episode provides valuable insights into the pizza industry and the importance of technology and social media in running a successful restaurant business. So, grab a slice of pizza and tune in to learn more!
Be sure to check out the episode... Find out more at https://www.slicefactory.com & https://www.runningrestaurants.com.
Are you struggling to keep your restaurant staff motivated and happy? In this episode restaurant consultant and author Roger Beaudoin of Restaurant Rockstars shared his insights on creating a positive company culture and incentivizing employees. Roger believes that a strong culture goes beyond a mission statement and includes the vibe & camaraderie of good people. To achieve this, he suggests starting with a complete job description and key results for every employee to ensure accountability and clarity of expectations. He also incentivizes his staff with recognition and rewards programs for going above and beyond their responsibilities. Keeping good employees happy is crucial, especially in today's labor crisis. Roger stresses the importance of asking for feedback and fixing any issues that may be hindering their job satisfaction. He also encourages flexibility and reasonable raises to show appreciation for their hard work. Roger's approach to staffing and company culture is centered around creating a positive and supportive environment for his employees, which ultimately leads to better performance and guest experiences. He even shares his experience of implementing a recognition program in his restaurant to appreciate and acknowledge the efforts of his staff. As Roger says, "If you take care of your people, they'll take care of your guests." So, if you're looking to create a positive company culture and incentivize your employees, tune in to this episode now!Find out more at https://restaurantformula.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmenu - https://popmenu.com/running
Roger Beaudoin of Restaurant Rockstars runs through a number of ways to easily boost your restaurant's sales & profits. Every time we go through this topic in our webinars I'm reminded of the staggering amount of money left on the table by most restaurants!!! You've got a CAPTIVE AUDIENCE eager to BUY...make sure your staff is taking full advantage of every sales opportunity... Your bottom line will thank you for it...Find out more at https://restaurantformula.com & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - http://financingthatworks.com
Join Jaime Oikle from RunningRestaurants.com as he speaks with Brendan Sweeney, CEO & Co-Founder of Popmenu about all the cool stuff they're doing for restaurants. They discuss the importance of having all marketing touchpoints in one place, the frustration with PDF menus on restaurant websites, and the evolution of restaurant websites. Brendan emphasizes the importance of utilizing technology to enhance the customer experience and increase sales, and he suggests that cross-selling, upselling, and recommending pairings should be built into the ordering process. Other highlights from our conversation include... - How Popmenu got started - How tech is helping bridge gaps in marketing for restaurants - Getting restaurant websites & online ordering right - How to know your customer better and why that's important - The power of the marketing flywheel - Doing your menu right online to be a powerful sales tool for your restaurant - The importance of having an efficient & effective off premise ordering/takeout/delivery capability - and more...Be sure to check out the episode... Find out more at https://www.popmenu.com & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - https://financingthatworks.com
Join Jaime Oikle from RunningRestaurants.com in a great chat with Lucy Logan of Menu Calc about where their business is today and how they are helping so many restaurants with their menus. The pair hit on a lot during a fun talk, including...- How to increase sales and profits by targeting menu & dietary preferences- How automatic real time menu updating is helping restaurants save time and dollars (and be more accurate)- The impact of calorie counts and ingredient tracking for restaurants- How pivoting from compliance focused to insights focused has changed Menucalc- Leadership lessons- Lucy's business book recommendation- and more...Be sure to check out the episode... Find out more at https://www.menucalc.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmneu - https://popmenu.com/running
Such a timely and important topic. Join Jaime Oikle of RunningRestaurants.com for a great chat with Chef Steve Konopelski of the Auguste Escoffier School of Culinary Arts about BOH staff. How to find, hire, train & retain. It's an excellent collection of tips for any restaurant operator or chef to follow for growing their team effectively.Chef Steve has appeared on the Food Network, had his wedding cakes featured in Martha Stewart Weddings, Brides, and The Knot and owned a Bed & Breakfast plus a bakery.Chef Steve is a current Chef Instructor for Baking & Pastry Arts at Escoffier School of Culinary Arts. He has extensive experience in the restaurant industry and won numerous awards including: Best Chef on the Eastern Shore of Maryland 2017, Best Dessert on the Eastern Shore 2016, Winner and Recipient of a $25,000 prize - Haunted Gingerbread Showdown on Food Network, 2018We hit on a lot about hiring, training and retaining BOH staff, including...- Interviewing tips from both sides of the table - Tips for finding & retaining staff - Why it's important to "Be unapologetically you!" - The power of looking for teachable moments when training/interviewing kitchen staff - Why getting to know candidates as a human first is so important - Finding out what else they bring to the table beyond kitchen skills - Big intangible skill: Having high level of awareness as to what is happening around you - Pro tip: Let folks know how important and valuable they are on a regular basis - The "We not I" philosophy - and more... Be sure to check out the episode... Find out more at https://www.escoffier.edu & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - https://financingthatworks.com
In this episode, Jaime Oikle of Running Restaurants.com speaks with Carl Orsbourne, COO at Juicer and Co-Author of Delivering the Digital Restaurant. Some of what they hit included...- What's in the book- The why behind restaurants need to embrace digital- How to manage third party ordering sites effectively- Why to think about customer data as the new oil- How dynamic pricing is starting to come into the restaurant market- Tips for boosting profits- How to maximize kitchen potential with offers- The continuing trend of ghost kitchens- and more...Be sure to check out the episode... Find out more at https://www.juicerpricing.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmenu - https://popmenu.com/running
In this episode Jaime Oikle of RunningRestaurants.com speaks with Dave Fink, Founder and CEO of Postie. After the conversation with Dave it's clear that direct mail is no longer what it use to be. A quote on the Postie website says, "Shhh... Direct mail is the best kept secret in marketing." An intriguing reversal of a lot of modern digital marketing thinking... Dave & Jaime get into...- The targeting ability and power of direct mail- How direct mail can now be dynamic & fast- How and why to find "Look a like" audiences- Using segments as an important strategy- How direct mail can be used effectively for reactivations- Why you need to think of your data as "liquid gold"- The importance of staying busy and appearing busy as a restaurant- and more...Be sure to check out the episode... Find out more at https://www.postie.com & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - https://financingthatworks.com
Jaime Oikle from RunningRestaurants.com revisits with Anne Gannon, Founder of The Largo Group, on a variety of quick tax and accounting tips for restaurants. They hit on...- Typical accounting mistakes and oversights that restaurants make- The importance of a weekly forecast look- The key numbers that go into an effective weekly forecast- The four big areas that restaurants need to pay attention to- Getting depreciation right- Getting your tax return to tell the whole accurate story of your restaurant- Long term strategy tax planning to have a successful business exit- Why breaking out the various parts of your restaurant's revenue is beneficial- Why weekly accountability is the best recipe for success- And more...Be sure to check out the episode... Find out more at https://www.thelargogroup.com & https://www.runningrestaurants.com. Thanks to episode sponsor Popmenu - https://popmenu.com/running
Building a brand and growing it is never easy. But having a fun culture and a niche product make it all the more exciting. Join Jaime Oikle of RunningRestaurants.com as he talks with Sam Fonseca, COO at Roll-Em-Up Taquitos, the nation's first taquito-focused franchise, about their brand's origin and growth. Before joining the Roll-Em-Up Taquitos team, Sam spent years in the restaurant and food industry working at popular spots like In-N-Out, Raising Cane’s, and Dave's Hot Chicken. They hit on...What about the Roll-Em-Up Taquitos business model makes them so successfulMaintaining a successful franchise during uncertain economic timesIdeal frachissee partners Digital & social marketing Having tik tok successAnd more...Be sure to check out the episode... Find out more at https://www.rollemup.com & https://www.runningrestaurants.com. Thanks to episode sponsor zinch - https://financingthatworks.com
Delivery & Takeout for restaurants is no longer optional. (If it ever really was...) Getting it right can be a challenge though. In this episode Jaime talks with Scott Landers, Co-founder & Sustainability Engineer at Figure 8 Logistics. They talked about optimizing menus, menu engineering, sustainability & minimizing waste, maximizing check size & making delivery profitable. Be sure to check out the episode... Find out more at https://www.figure8.delivery & https://www.runningrestaurants.com. Thanks to episode sponsor popmenu - https://popmenu.con/running
Have you costed your menu? Do you know your profit per item? Roger Beaudoin of Restaurat Rockstars runs through a quick example with tips for how you to best implement at your restaurant. Don't miss these tips... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com. Thanks to episode sponsor Zinch - http://financingthatworks.com
In this episode Jaime Oikle of RunningRestaurants.com talks with Roger Beaudoin of Restaurant Rockstars about the importance of knowing your break-even number.They discuss both why you need to know your number and how to calculate it. Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com. Thanks to episode sponsor popmenu - https://popmenu.con/running
The power of video has come a long way! In this episode Jaime Oikle of RunningRestaurants.com talks with Rish Gupta, Co-founder and head of product at Spot AI, which has an AI camera system to make restaurants safer & smarter. It was fascinating to learn everything the system can do - from visibility across multiple locations to capturing "training moments" and spotting waste and theft to, of course, incident and accident management. Lots of other cool features as well. It really is "the easy button for video footage..." Be sure to check out the episode... Find out more at https://spot.ai & https://www.runningrestaurants.com. Thanks to episode sponsor popmenu - https://popmenu.con/running
Jaime Oikle of RunningRestaurants.com gets with Chef Shawn Edelman of The Halal Guys on their explosive growth. From covering their "carts on the street" origin story to franchise expansion plans the two hit on lots of key topics including expansion & franchising, simplicity, efficiencies, labor market challenges, career growth, takeout/delivery & more... Find out more at https://thehalalguys.com & https://www.runningrestaurants.com.
Great interview with Jaime Oikle of RunningRestaurants.com & Kevin King, President of Donatos Pizza. They get into many aspects of the business including building a brand and its footprint, expansion of digital options, pandemic lessons, franchising, training & more. Find out more at https://donatos.com & https://www.runningrestaurants.com.
Great conversation with Alison & Darren about their new Restaurant Management 201 Program. They have put together a comprehensive restaurant management training program that is going to benefit a bunch of operators in 2023 in such a positive way. Check out our conversation around what the program looks like and be sure to sign up for it before sessions start in mid January. Find out more at https://restaurantmanagement201.com and https://www.runningrestaurants.com.
Great in-depth restaurant business session with Jaime Oikle of RunningRestaurants.com & Andy Diamond, President of Angry Crab Shack. A lot of ground covered in this one including... * How the brand got started * The way the brand's atmosphere plays into their success * How they build fun into the restaurant's DNA * What makes a successful franchise formula * How to bring people in & bring them back * The importance of establishing long-term relationships with local charities * Showing career growth opportunities and more. Find out more at https://angrycrabshack.com & https://www.runningrestaurants.com.
Jaime Oikle of RunningRestaurants.com gets with Catherine Tindall of Dominion Enterprise Services in this episode of the podcast to talk all about the Employee Retention Credit (ERC.) Important Tax & Finance topic for restaurants as they cover what the ERC is and how is it calculated as well as who's eligible for it and how to file for the credit. They also hit on some key overall tax planning tips that restaurants should be aware of. Don't miss it! Find out more at https://dominiones.com & https://www.runningrestaurants.com.
Jaime Oikle of RunningRestaurants.com gets with Yelp's Small Business Expert Emily Washcovick in this episode of the podcast to talk all about restaurants and online reviews. As Yelp’s Small Business Expert, Emily is in the unique position of having spoken with thousands of restaurant owners about the challenges they face and strategies they employ to overcome them – not to mention discuss their perspectives on online reviews, both good and bad. She demystifies online reviews and shares info to empower restaurant owners to leverage reviews for marketing and customer service transparency. Emily talks about taking an active role regarding online reputation so business owners can foster deeper connections with customers. “Don’t fear the review” is her mantra – by not engaging with reviews, businesses are missing out on an incredible opportunity. Emily is absolutely fantastic in this episode! Don't miss it! Find out more at https://business.yelp.com & https://www.runningrestaurants.com.
Join Jaime Oikle of RunningRestaurants.com & Andrew Pudalov, CEO of Rush Bowls in a wide ranging conversation about the restaurant business, including: The business origin story; Pioneering a model; Pandemic impacts & learnings; The move to franchising; Mentorship & leadership; Fighting against the "perfect storm" challenging restaurants; Finding, keeping and rewarding great employees; Marketing & loyalty & data; And a whole lot more... For more go to https://www.runningrestaurants.com & https://rushbowls.com.
Great episode for restaurant marketing! We get into the whys & hows of doing birthday marketing well for your restaurant. I'm so passionate about this topic, we've partnered to offer Birthday Marketing programs for our restaurant operator audience! Check out the tips & advice in this episode and then get in touch with us about getting your birthday marketing program going - https://www.runningrestaurants.com/categories/birthday-marketing.
Good one on tap for you... Jaime Oikle of RunningRestaurants.com gets with Travis Talbot, Principal & Lead Strategist of Hospitality Arts as the two circle around a variety of restaurant topics including: Market niches -- Hooks & how they set you apart -- Company culture and positioning -- Social media tips -- Menu engineering -- The COVID Catalyst -- Removing friction points -- and more... Lots of good stuff in this one...Check out the episode... Find out more at https://www.hospitalityarts.group & https://www.runningrestaurants.com.
Always great to talk with Tony Smith, CEO of Restaurant 365 about the business. Tony shares a solid and refreshing take on building a company culture that any restaurant business can use to better attract and retain staff -- everyone's biggest challenge these days. We hit on a lot including: Tony's back story & how tech has changed over time -- How operators can build a strong team and workplace culture that prioritizes retention -- The importance of Mission and Vision -- Showing growth path & career development to staff -- Data Driven Accountability -- Key aspects of having Mentors in the business -- AI & Robotics -- Ghost Kitchens -- Building powerful habits -- and more. Lots of good stuff in this one...Check out the episode... Find out more at https://www.restaurant365.com & https://www.runningrestaurants.com.
A lot of marketing and tech talk packed into this one! Jaime Oikle of RunningRestaurants.com gets with Phil Crawford, CTO at CKE Restaurants, parent company of Carl's Jr and Hardee's including... Pandemic impacts on QSR -- Importance of push to tech -- Loyalty & Rewards -- Drive thru opportunities -- What's coming with AI & Robotics -- Ghost Kitchens -- Digital ordering, menu boards & kiosks -- Future growth -- and more... Lots of good stuff in this one...Check out the episode... Find out more at https://www.carlsjr.com, https://www.hardees.com & https://www.runningrestaurants.com. (Editor's Note: The session was recorded in May 2022 & aired in August 2022. At one point, the interview mentions Matthew Walls as head of development. Mr. Walls is no longer with the company. The end of the interview mentions an upcoming movie promotion tie-in. That was related to the release of Jurassic World Dominion.)
Refreshing stuff with Stratis Morfogen of Brooklyn Chophouse, Brooklyn Dumpling Shop and the author of the new book Be a Disruptor. We talk about breaking rules & conventions, NYC restaurant life in the age of COVID, timing & execution, franchise growth, mob stories and more. Plus the interview pretty much starts with the "F" word...so there's that... You'll enjoy this one...Check it out... Find out more at https://www.brooklynchophouse.com, https://www.brooklyndumplingshop.com & https://www.runningrestaurants.com.
Want to hear about what explosive growth looks like? Join Jaime Oikle of RunningRestaurants.com as he talks with Bob Anderson, President of The Great Greek Mediterranean Grill about where they are now and the rapid growth that's planned. You have to have a lot of systems in place & working successfully to target aggressive growth as they are so it was great to take a peek inside their plans. Check it out... Find out more at https://www.thegreatgreekgrill.com & https://www.runningrestaurants.com.
Jaime Oikle of RunningRestaurants.com visits with Ben Pryor, Head of Innovation at SpotOn about their recently released report, Maximizing Profits. They walked through a number of screen grabs from the report talking about the biz and opportunities to enhance profits. Lots of good insights...Check out the episode... Find out more at https://www.spoton.com/Maximizing-Profits.pdf & https://www.runningrestaurants.com.
Jaime Oikle of RunningRestaurants.com gets with Bo Davis, Co-Founder & CEO of MarginEdge. As both an experienced restaurant operator and tech entrepreneur Bo brought great insights to the episode. It's more important than ever to capture every nickel and dime possible for your restaurant's profits and there's no doubt that tech is leading the way to help make that possible. You'll enjoy our fun conversation as we talk math & profits & menu costs & more...Find out more at https://www.marginedge.com & https://www.runningrestaurants.com.
Jaime Oikle of RunningRestaurants.com visits with Michel Falcon, author of People First Culture and Founder/CEO of Brasa Peruvian Kitchen. The two uncover a bunch of valuable gold nuggets on the power of people development in your restaurant business. How do you start, grow and make future expansion plans in a pandemic? Well, Michel has the formula and I promise that some of it will be eye opening!!! You absolutely don't want to miss this! Check it out... Find out more at https://www.brasaperuvian.com, https://www.michelfalcon.com & https://www.runningrestaurants.com.
This was a fun one for me as we got to mix softball, life and restaurants into an episode. Jaime Oikle of RunningRestaurants.com gets with Bill Hoopes from Capital Tacos and Florida PGF Softball for a wide ranging conversation. Bill's story is inspirational in many ways and I'm beyond sure that he's going to be successful in his new venture with the energy, passion & leadership he brings to the table. I think you'll find many parts of this episode resonate for you. Find out more at https://www.capitaltacos.com, https://www.playflpgf.com & https://www.runningrestaurants.com.
Jaime Oikle of RunningRestaurants.com visits with Ola Sars, Founder & CEO of Soundtrack Your Brand in this fun episode about how aspects of music at a restaurant or bar can be a powerful differentiating factor. Ola has a long & storied past in the music business so it was great to get his insights on what can work well for restaurants & bars. Check it out... Find out more at https://www.soundtrackyourbrand.com & https://www.runningrestaurants.com.
OK, hold on...Jaime Oikle of RunningRestaurants.com zips through a lot of powerful marketing tips for your restaurant with David "Rev" Ciancio of Branded Strategic Hospitality and Handcraft Burgers & Brew. They roll though a lot of marketing content for restaurants in a short time so have those notebooks out! They hit on how to build digital into the DNA of a restaurant, social media & a special section just on Tik Tok for restaurants. Do not miss this! Find out more at https://www.brandedstrategic.com, https://www.handcraftburgers.com & https://www.runningrestaurants.com.
Jaime Oikle of RunningRestaurants.com visits with David DeLorenzo of Bar & Restaurant Insurance on the state of insurance for restaurants here in 2022. I always enjoy talking to "DeLo." David's terrific. Loves the biz and is a great resource for his clients. We quickly covered a bunch of topics in the episode and I love the segment on "creative destruction" which applies to all businesses. Check it out... Find out more at https://www.barandrestaurantinsurance.com & https://www.runningrestaurants.com.
I had fun chatting with Adam Garfield, VP of Restaurants at WIX. Wix is best known for easy to build websites so for sure we talked about that. But I also probed Adam on what's new with effective restaurant websites and it's amazing where things have come. I date myself in the episode when I talk about building websites with code by hand back 20+ years ago, but so much is different these days. We shared website tips and dug into Wix's new partner program called DoorDash Drive which lets restaurants plug their delivery right into the DoorDash network of drivers for a FLAT FEE, something I found very interesting...and I think operators will as well. Lots of good stuff...Check it out... Find out more at https://www.wix.com & https://www.runningrestaurants.com.
Jaime Oikle from RunningRestaurants.com interviews Jill Raff from The Jill Raff Group in this episode. Jill talks about what changes she's seeing in the marketplace and how restaurants can best adapt. You'll find her unique insights as an EX2CXTM expert helpful. 20+ more episodes at https://restaurantlaborcrunch.com
Great episode with Dave Dittenber, CEO of BYOD on how their AI tech is helping restaurant operate more profitably. In addition to running a tech company Dave is an operator of several concenpts in Michigan so he's dealing with all the same issues and challenges that you face at your restaurant. We got into...
- How Dave grew up in and fell in love with the restaurant business
- How COVID has impacted their various operations
- Ways they pivoted and adapted to successfully navigate the crisis
- The foundation and starting point for BYOD
- How long-time operators look at increasing efficiencies to boost profits
- Why having too many different types of technologies is bad for your restaurant
- How getting the tech to talk to each other is a big win
- How emerging technologies like machine learning & AI are helping to make real-time decisions
- How their Alexa like MABEL assistant is helping restaurants with their operations
Lots of good stuff...Check it out...Find out more at https://www.byod.ai & https://www.runningrestaurants.com.
Jaime Oikle from RunningRestaurants.com interviews Mark McDonnell of LaSalle Hospitality for the "Cracking the Restaurant Labor Crunch" program. Long-time operator McDonnell shares loads of wisdom in this labor crunch interview. 20+ more episodes at https://restaurantlaborcrunch.com/
Great episode with Savneet Singh of PAR Tech about how restaurants can best use technology today. We packed quite a bit into our @ 20 minute conversation, including...
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What's the biggest hurdle in making tech work better for restaurants.
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What are the important things that POS systems bring to restaurants today.
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How restaurants can take better advantange of the data from their POS systems.
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Key learnings around COVID as it relates to a new emphasis and focus on technology.
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Trends and tips related to 3rd party ordering and delivery.
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What some of the best practices around loyalty are to drive additional business successfully.
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Why it's important to understand how the 80/20 rule applies to your restaurant customers.
Lots of good stuff...Check it out...Find out more at https://www.partech.com & https://www.runningrestaurants.com.
Darren Denington of Service With Style joins Jaime Oikle of RunningRestaurants.com where they delve into a 5-step people plan for your restaurant in this extended episode. You don't want to miss this...
Great episode as Jaime Oikle of RunningRestaurants.com interviews Kari Hensien, President of RizePoint about what restaurants could do here in January after the craziness of the holiday season to get prepared and organized for 2022. Lots of good stuff... You don't want to miss this! Check it out.... Find out more at https://www.rizepoint.com & https://www.runningrestaurants.com.
Author and restauranteur, Ken McGarrie of Korgen Hospitality joins the show and shares tips from his book The Surprise Restaurant Manager.
Jaime Oikle from RunningRestaurants.com interviews David "Rev" Ciancio of Branded Strategic Hospitality for the "Cracking the Restaurant Labor Crunch" program. Rev dishes out tips on what are the best things to do with your restaurant's marketing during the labor crunch. Do these things and I promise it will have an impact. 20+ more episodes at https://restaurantlaborcrunch.com/
Jaime Oikle from RunningRestaurants.com interviews Craig DeOrio of Fibber McGee's in Beverly, MA for the "Cracking the Restaurant Labor Crunch" program. 20+ more episodes at https://restaurantlaborcrunch.com/
Kitchen help is a big part of the labor crunch. Roger Beaudoin from RestaurantRockstars.com gets into tips around simplifying the menu with Chef Joshua Karther of Water's Edge at Hyatt Lodge. 20+ more episodes at https://restaurantlaborcrunch.com/
Marketing can mean many things...and can have multiple benefits. In this episode we get with marketing guru Matt Plapp of America's Best Restaurants and Restaurant Marketing That Works on how marketing can help during the crunch. 20+ more episodes at https://www.restaurantlaborcrunch.com
We get into the importance of the customer experience in this episode with Touradj Barman, CEO of Up n' go. Touradj shares some enlightening stats. 20+ more episodes at https://restaurantlaborcrunch.com
Culture is absolutely critical to attracting and retaining high quality talent. "Culture by Design" author Friedman shares how to create a successful culture at your restaurant business. Don't miss this episode! More episodes at https://restaurantlaborcrunch.com
Nick Fosberg of Fozzy's Bar & Grill shares marketing tactics to recruit staff as well as ideas for retaining the staff you have. Great tips about video as well! Really, really good stuff...you don't want to miss this episode! https://restaurantlaborcrunch.com/nick-fosberg-fozzys
Jaime Oikle from RunningRestaurants.com interviews Hengam Stanfield of Mattenga's Pizzeria in San Antonio, TX for the "Cracking the Restaurant Labor Crunch" program. 20+ more episodes available at restaurantlaborcrunch.com/
Jaime Oikle from RunningRestaurants.com interviews Tony Smith, CEO and Co-Founder of Restaurant 365 for the "Cracking the Restaurant Labor Crunch" program. 20+ more episodes available at https://restaurantlaborcrunch.com/
Great episode as Jaime Oikle of RunningRestaurants.com interviews Warner Siebert of Cut + Dry, which is an app for making a restaurant's operations more efficient. They have a great talk about making ordering easier and quicker, ways to make processes faster so operators can spend more time in their business. Lots of good stuff... You don't want to miss this... Check it out.... Find out more at https://www.cutanddry.com & https://www.runningrestaurants.com.
Great episode today featuring Jaime Oikle of RunningRestaurants.com along with Stefan Kouumdjiev, Co-Founder of Breeze, which is a tech company featuring QR code based ordering & payment. We actually cover quite a bit about the service process while also getting into the tech behind what they do. We also hit on: The potential to increase sales; Having less waste and mistakes; Servers saving time = more time for service; The ease of split checks & payment; and more. You don't want to miss this... Check it out... Find out more at https://www.breezetab.com & https://www.runningrestaurants.com.
Great episode on tap here featuring Jaime Oikle of RunningRestaurants.com along with David Friedman, CEO of Culturewise and author of "Culture By Design" and "Fundamentally Different." Perhaps your restaurant has been remiss in not taking the time to talk about culture in your business. Well, this session is guaranteed to load you up with talking points and strategies for success as we hit on: Defining the behaviors / "Fundamentals" that drive success in an organization; Creating and deploying rituals to teach and practice behaviors with consistency; Engaging the workforce for maximum impact; How to roll out culture training to a restaurant; The impacts of the current hiring crisis; Keys to avoiding bad hires and more. You don't want to miss this...check it out... Find out more at https://www.culturewise.com & https://www.runningrestaurants.com.
Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars jumped on a live session and talked all about ways to incentivize your staff & managers right now to keep & attract team members at your restaurant. You don't want to miss this... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com
Great restaurant marketing chat in this episode as David "Rev" Ciancio of Branded Strategic Hospitality joins Jaime Oikle from RunningRestaurants.com. We hit on first party takeout and delivery ordering vs. 3rd party. database building, email and social frequency and we also walk through a bunch of successful case studies that David's worked with. You don't want to miss this...check it out... Find out more at https://www.restaurantsgrow.com/flagship-framework343hzcs-04 & https://www.runningrestaurants.com.
Great wide-ranging restaurant biz conversation in this episode as Kyle Inserra of Sabre Advisors joins Jaime Oikle from RunningRestaurants.com. Kyle is also the host of the National Restaurant Owners Podcast. They talk about a ton of different things -- really a conversation not to miss as Kyle shares loads of valuable nuggets along the way. Check it out... Find out more at https://www.linkedin.com/in/kyleinserra & https://www.runningrestaurants.com
Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars jumped on a live session and hit on the checklist of items you'll want to consider if/when selling.. Check it out... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com
Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars jumped on a live session to talk about the pressing issue of staffing, plus Roger's recent decision to sell his restaurant. Check it out... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com
Contactless payments to increase table turns, improve revenue, while keeping guests and staff safe. Jaime Oikle from RunningRestaurants.com talks with Touradj Barman, CEO and Co-Founder of Up 'n go. We talk about how the company got started and what they're doing to help restaurants profit today. Check it out... Find out more at https://www.upngo.com & https://www.runningrestaurants.com
Cool stuff on tap from the folks at Pluto. Jaime Oikle from RunningRestaurants.com talks with Shana Opperman, CEO and Co-Founder of Pluto, which is doing some pretty exciting stuff with AI powered text messaging. Text is thought of as a somewhat sacred form of communication with customers so you can't break their trust with constant, spammy sales messages. That's why we liked what the Pluto folks were doing so much. Find out more at https://www.heypluto.com & https://www.runningrestaurants.com
Technology is changing so much for restaurants. What's great is it's helping restaurants run more efficiently and thus also helping to increase the potential for profits. Jaime Oikle from RunningRestaurants.com checks in with Christine de Wendel, Founder and CEO of Sunday about her new company and the $24 million dollars they recently raised to grow our their fintech solution will help restaurants around the world. Exciting stuff... Find out more at https://www.sundayapp.com & https://www.runningrestaurants.com
LIVE! Tuesday, April 13th! One-day virtual restaurant show with 7 industry experts. We share with you what to expect from this exciting webinar event. Don't miss this!
It's not just restaurants that needed to pivot during the pandemic... Join Jaime Oikle of RunningRestaurants.com as he talks with Jim Snediker, co-founder and CEO of Stock Mfg Co., about his workwear, uninform & merch business and how they serve hospitality businesses now and have throughout the Covid-19 crisis. Find out more at https://www.stockmfgco.com and get 20% off your first order when you mention promo code RUNREST20! For more great restaurant resources go to https://www.runningrestaurants.com
So much having to do with PPP and stimulus efforts for restaurants has been confusing. Join Jaime Oikle, Owner & Founder of RunningRestaurants.com as he chats with Anne Gannon, Principal at The Largo Group, about what restaurants need to know right now. Their conversation hits on: Round 2 of PPP, the reports that operators need to see on a regular basis, importance of a cash flow plan, tax credit programs, technology & efficiency opportunities, Largo group academy and much more... Find out more at https://www.thelargogroup.com. And for more restaurant operations content & updates check us out at https://www.runningrestaurants.com
The challenges out there are no joke... And all the details of labor management only adds to the mix... Join me as I chat with Audrey Hogan, of TimeForge, which has a full labor management suite designed for restaurants, about how their tools are helping restaurants all over the country operate more efficiently.
A few of the topics hit on include...
- Industry trends
- Labor management in a COVID world
- Predicting sales
- Predicting labor needs
- Managing to compliance and HR needs ...and more...
Find out more at https://timeforge.com. Plus stay tuned to us for more industry updates at http://www.runningrestaurants.com.
COVID has changed everything. And that includes restaurant staffing. Restaurants have varying staffing needs now, which may not always call for full-time positions. The emergence of the "gig economy" in recent years and the usage of apps to pick up work feeds right into what the folks at Qwick are doing. Join me as I check in with Jordan Mellul, VP of Operations at Qwick, which is an on demand food service staffing platform, to see how they are helping restaurants stay properly staffed in these changing times. Learn more at https://www.qwick.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
Jaime Oikle, founder of RunningRestaurants.com has a quick check in with Roger Beaudoin, founder of Restaurant Rockstars and owner of Stones Cafe, Market & Bakery in Maine. While not as hard hit by COVID-19 as other areas Roger's restaurant is still encountering all the same issues as everyone else. And yes, it's still messy...with many unanswered questions. Things we touched on... 1) What's working, what's not working 2) Outside dining with colder weather coming 3) Servers and Managers enforcing mask rules 4) Thoughts on protecting your customers 5) The rehiring process - rebuilding your team 6) How to best operating in the shifting sands. Good quick episode for you -- Don't miss it! For more go to https://www.runningrestaurants.com & https://restaurantrockstars.com/?ref=jaimeoikle.
Join us for a quick "One Question With" episode as I check in with Andrew Schmitz, CEO & co-founder of Proceed.app, about how they're helping restaurants get their processes under wraps. Learn more at https://www.proceed.app. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
Improving costs & getting to higher profit margins is everyone's goal. But how do we get there? In this episode I'm joined by guest Ian Christopher, CEO at Galley, as we talk about improving costs & getting to higher profit margins. Learn more at https://www.galleysolutions.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
The challenge of operating safely these days is daunting. Now add on multiple rotating venues. In this episode I'm joined by my co-host Roger Beaudoin of Restaurant Rockstars and our guest Tamara Mullin, Food Safety Officer at FOODWORKS, a Chicago-based restaurant incubator. Tamara and her crew have had to dig deep to develop operating protocols across all the businesses they work with. We talk about all the various challenges -- there are important tips for all. Learn more at https://www.foodworks.org & https://restaurantrockstars.com/?ref=jaimeoikle. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
Getting timely customer feedback is so crucial. It can also be critical to customer recovery. Especially if it heads off a negative social review -- that's a big time save. In this episode I'm joined by my co-host Roger Beaudoin of Restaurant Rockstars and our guest Matt Selbie, President & founder of Opiniator, which offers immediate customer feedback by mobile phone. Join us as we talk through a lot of key customer service elements -- there are a lot of service nuggets in this episode -- don't miss it! Learn more at https://www.opiniator.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
There are inherent problems in restaurant takeout and delivery. Minnow helps solve one of them. The Minnow Pickup Pod is a touchless, contact-free solution for food delivery and pickup -- helping to keep food secure and people safe. While not originally built with COVID-19 in mind, the Minnow Pod finds itself perfectly positioned with a product that's a win win for operators & customers. Join Jaime Oikle of RunningRestaurants.com and Steven Sperry, CEO of Minnow as they talk about the companies origins and where they are today. Learn more at https://www.minnowpod.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
Who are your best potential promoters? That's right, your customers & community. Join me and Eric Nalbone, VP of Marketing at Drum as we talk about their new tool for promoting your restaurant via word of mouth. Learn more at https://www.drum.io/drum-for-business. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
You're probably missing out on profits when serving folks with food allergies. We talk about why that's the case. Join Jaime Oikle, founder of RunningRestaurants.com & Shandee Chernow, CEO of CertiStar as we talk about how to have a system in place to serve these folks effectively and maximize profits. Find more at http://www.certistar.com. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
Jaime Oikle, founder of RunningRestaurants.com & Roger Beaudoin, founder of Restaurant Rockstars give you the lowdown on what the big show will look like. 20+ speakers! Great sessions! You don't want to miss this!!! For the full agenda & lineup of speakers as well as to register go to https://rrrshow.com.
The number one thing every restaurant needs to work on right now is the profitability of their menu. Whether you're just opening back up or looking for the green light in the coming weeks your plan needs to be to have your menu in the best shape it's ever been in. You've got to be ready to wring as much profit as you can from every item sold on your menu. Join RunningRestaurants.com founder Jaime Oikle & Restaurant Rockstars founder Roger Beaudoin as they take a quick but powerful dive on how to maximize your menu now & in the future. More info from Roger is at https://restaurantrockstars.com/product/menu-profit-maximizer/?ref=jaimeoikle. Plus stay tuned to https://www.runningrestaurants.com for more industry updates.
This is our most comprehensive look yet at the steps towards comeback. RunningRestaurants.com founder, Jaime Oikle, is joined by industry expert Darren Denington of Service With Style in this 60+ minute webinar where they dive deep into seven different areas that are going to be key to your restaurant's return. Grab a notebook and clear an hour off your calendar -- you're going to want to walk through these key areas with them. Darren's information is powerful because in addition to running Service with Style, a mystery shopping service & customer service training company, Darren consults & coaches directly with restaurants all around the country. He also is a current restaurant operator himself dealing with all the same issues & questions as you. Don't Miss This!!! Find more at https://www.servicewithstyle.com. Plus stay tuned to https://www.runningrestaurants.com for more industry updates.
Everyone knows that text messaging can be a great marketing tool for restaurants. But, how can restaurants utilize text in their marketing right now amid COVID-19? Join Jaime Oikle, founder of RunningRestaurants.com & Geoff Chaney, owner and founder of InfinitVIP.biz for a quick session on text messaging tips. Find more at http://www.InfinitVIP.biz. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
Bob hit the confidence conumdrum on the head when he pointed out..."you get 9 out of 10 details right, but that one miss will be very costly." So true, especially right now. Join RunningRestaurants.com founder Jaime Oikle & Restaurant Playbooks founder Bob Duprey as they cover how to ensure your customer's confidence. More info from Bob is at http://www.restaurantplaybooks.com/covid. Plus stay tuned to http://www.runningrestaurants.com for more industry updates.
Jaime Oikle from RunningRestaurants.com is joined by Dale Willerton of the TheLeaseCoach.com in this late April update for restaurant operators about how to best handle restaurant lease questions and negotiations during the COVID-19 crisis. Dale also shares key tips on what to watch out for. More info from Dale is at http://www.theleasecoach.com. Stay tuned to http://www.runningrestaurants.com for more updates.
RunningRestaurants.com founder Jaime Oikle is joined by Sam Toia, CEO of the Illinois Restaurant Association for an update on COVID-19 and the PPP. For more on the IRA go to https://www.illinoisrestaurants.org And stay tuned to http://www.runningrestaurants.com for more updates.
If you're doing curbside takeout, delivery or catering you'll want to check out these three tips. No one is doing pre-COVID-19 revenue of course, but there are some simple ways, right now, that you can significantly boost orders & sales.
RunningRestaurants.com founder Jaime Oikle is joined by Nick Fosberg founder of the Bar & Restaurant Success website. Nick also owns two bars & restaurants in the Chicagoland area plus he's an author of several books on successfully marketing & operating a bar & restaurant business.
So, Nick is using these tactics daily at his restaurant and with clients and they work!
Don't miss this... P.S. Here is the link to the video that Nick mentions... https://barmarketing.isrefer.com/go/HC/RR/. And stay tuned to http://www.runningrestaurants.com for more updates.
There are things you can right now do get your restaurant ready for a stronger future. RunningRestaurants.com founder Jaime Oikle makes a guest appearance in this session covering four key areas that restaurants need to be sure to work on. Co-hosted by CheddrSuite CEO Javier Cadena & Geoff Chaney, Partner at RELENTLESS Management Group this webinar delivers helpful tips for operators everywhere. Don't miss it! Find more at https://www.cheddrsuite.com. And stay tuned to http://www.runningrestaurants.com for more updates.
Quick two minute snippet with several key tips for restaurants. Prime cost, inventory management and more. Jaime Oikle from Running Restaurants.com is joined by Roger Beaudion RestaurantRockstars.com. Find more from Roger at https://restaurantrockstars.com/?ref=jaimeoikle and stay tuned to http://www.runningrestaurants.com for more updates.
Don't miss this in-depth far reaching episode! (Recorded 4/2/20) We start off sharing parallels of Spencer Johnson's best-selling book "Who Moved My Cheese," with where we are now in the COVID-19 crisis. The book is a classic -- it's a super easy read in under an hour, so be sure to pick it up if you don't have a copy -- and re-read right now if you do. It'll help get you thinking about how to deal with monumental change in your world and how you react & adapt to it.
Make no mistake, almost everyone's cheese has moved... What will we do about it is the question...
Jaime Oikle from Running Restaurants.com goes on to talk with Roger Beaudion RestaurantRockstars.com about possible pivots (7:10) and moves both now and in the near term future as we all look toward a "grand re-opening" phase.
They also hit on...Getting Your House in Order (16:49) - Menu engineering & profitability (20:31) - Maximizing profits - Relief Programs & Financing (29:04) - Insurance (34:45) & more...
Don't miss this in-depth far reaching episode!!!
Find more from Roger at https://restaurantrockstars.com/?ref=jaimeoikle and stay tuned to http://www.runningrestaurants.com for more updates.
Operations as well as marketing options are limited right now for your restaurant. But it's still important to get the word out about your curbside, takeout & delivery options. Join Vlad Edelman, CEO of Targetable.com & Jaime Oikle of RunningRestaurants.com as they talk about marketing options that are available as well as other marketing tactics for your restaurant. Find more at https://www.targetable.com. And stay tuned to http://www.runningrestaurants.com for more updates.
Jaime Oikle from RunningRestaurants.com is joined by partners Seth Gardenswartz & Candice Owens of Blackgarden Law in this session which covers three possible ways your restaurant may be able to find some relief in the craziness of the COVID-19 crisis. You can find Seth & Candice at https://www.blackgardenlaw.com. And stay tuned to http://www.runningrestaurants.com for more updates.
Jaime Oikle from RunningRestaurants.com is joined by Dale Willerton of the TheLeaseCoach.com in this timely update for restaurant operators about how to handle restaurant lease questions and concerns during the COVID-19 crisis. Dale shares a variety of tips including negotiation strategies to help restaurants get through this tough time. More info from Dale is at http://www.theleasecoach.com. Stay tuned to http://www.runningrestaurants.com for more updates.
I asked David DeLorenzo of BarandRestaurantInsurance.com to join me for a quick update around insurance questions that restaurant operators might be asking as the impact of COVID-19 continues. Stay tuned to RunningRestaurants.com for continued coverage helping restaurant operators.
Impromptu call where we talk about COVID-19's impact on the restaurant industry. Jaime Oikle from RunningRestaurants.com is joined by Roger Beaudoin of RestaurantRockstars.com as we cover what we're seeing up to the minute. Thanks also to Darren Denington of ServiceWithStyle.com for chiming in as well as our audience for feedback and tips. (Obviously this was recorded at a moment in time and the situation will continue to change.) Stay tuned to us at RunningRestaurants.com for future updates.
Quick Takeaways... - Unprecedented situation with no road map to work from - It will be an "hour by hour management challenge" - Gov't mandated restaurant closures expanding - total or takeout/delivery only - CDC health and cleaning guidelines paramount for restaurants - Increase your cleaning routines and intensity - Restaurant have & will see dramatic decreases in foot traffic - Self quarantining and social distancing will continue
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Revenue Options in short term -- Delivery & Takeout become key -- Limit menu items to most profitable -- Limit menu to those that travel well -- Develop new menu items & options that are good for takeout/delivery -- Consider joining delivery portals for additional exposure -- Consider getting your own takeout software set up for additional control -- Promote gift card sales to your current customers as a way to generate cash flow -- Consider offering discounts on gift cards or take out orders -- Communicate to current customer base via email and social to inform them of your status / offers
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Cost Management -- Work through existing inventory -- Explore opportunity to return unopened boxes/packages of goods to purveyors -- Negotiate / talk with lenders / landlord / business partners about flexible payment options -- don't ask, don't get -- Staffing issues will be raised -- who and when to cut hours will be tough -- Just temporarily close if staying open will cost more than staying open
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Lessons for Future -- Have a diversified revenue mix - i.e. dine-in, takeout, delivery, catering, special events, etc. to protect against disruption -- Have menu cost understanding so maximizing profits always Have crisis plans in place -- Maximize good times to get through tough times
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Other Opportunities / Options -- Support the community when possible - i.e. feed first responders and kids in need -- Opportunity to strategize about the future and build a stronger more resilient business -- Filing for unemployment may be best option for some -- Federal disaster relief options may develop - keep tuned in and ready to act -- Thank your staff as much as possible -- encourage customer tipping for takeout/delivery to support wages -- Keep apprised of your local rules & regs as situations will change
Remember... "This too will pass..." & there will be pent up demand on the other side of this. Good luck.
There are so many things to get right with a new restaurant concept. The folks at CBC did a great job hitting all the checkboxes. In this RunningRestaurants.com "on location" session Jaime Oikle, RR's founder, sits down with Darren Johnson, co-owner and founder of Clermont Brewing Company, a new brewery, restaurant and music venue in suburban Central Florida.
Darren's advice reads like a restaurant success 101 manual. BIG TAKEAWAY: Building profitability right into the DNA of your restaurant from the start is a huge key. The tips and lessons we cover are critical for any restaurant fighting the brutal margin battles of this crazy business.
Topics Covered: Starting a restaurant, location, menu development, profitability, wow experience, live music, events, community, fundraising, culture, hiring, firing, sports on tv, traditional marketing, radio & tv, social media & a lot more...
I'm really not kidding when I say this is a must watch... Carve out the time...you won't be disappointed... Find more at https://www.clermontbrewingcompany.com & https://www.runningrestaurants.com.
It's great for your restaurant to be on wait. But are you maximizing the opportunity with your customers? We talk about a number of ways to do just that. Jaime Oikle from RunningRestaurants.com is with Shane Gau of WaitBusters Dining in this "One Question With" episode. - Find more at https://www.waitbustersdining.com & https://www.runningrestaurants.com.
You've got to get your restaurant's budget right! Geordy Murphy, founder and owner of Fobesoft joins Jaime Oikle of RunningRestaurants.com as they cover a whole bunch of budgeting advice in this can't miss episode. Find more at http://www.fobesoft.com/ & https://www.runningrestaurants.com.
No doubt about it, equipment is a big expenditure for restaurants. We cover what some of the available options are. Jaime Oikle from RunningRestaurants.com is with James Tritten of Kwipped in this "One Question With" episode. - Find more at https://www.kwipped.com & https://www.runningrestaurants.com.
What does it take to succeed in the restaurant business today? Jaime Oikle from RunningRestaurants.com is joined by Tony Smith of Restaurant365 is this in-depth conversation about succeeding in the business. From the state of restaurant technology to how restaurants can find more profits -- to leadership advice & life lessons, this is a can't miss episode. Find more at https://www.restaurant365.com & https://www.runningrestaurants.com.
Online ordering is on fire! We get into what's working, what's trending, what's coming down the pike and how restaurants can do it better. Jaime Oikle from RunningRestaurants.com is with Shane Gau of WaitBusters Dining in this "One Question With" episode. - Find more at https://www.waitbustersdining.com & https://www.runningrestaurants.com.
Hiring bar staff can be tough. Here are some tips to make the interview process more effective. Jaime Oikle from RunningRestaurants.com is with Trevor Bernatchez of BevSpot.com in this "One Question With" episode. - Find more at https://www.bevspot.com & https://www.runningrestaurants.com.
Looking to get everyone engaged toward the same goal? Try opening the books. Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://restaurantrockstars.com/?ref=jaimeoikle and https://www.runningrestaurants.com.
Here are some things you can do to get more out of the POS system in your restaurant. Jaime Oikle from RunningRestaurants.com is with Melanie Martel of Lightspeed POS in this "One Question With" episode. - Find more at https://www.lightspeedhq.com & https://www.runningrestaurants.com.
Getting employee recognition right is a big deal for improved performance. Here's a great collection of tips for your restaurant. Jaime Oikle from RunningRestaurants.com is with Matthew Coleman of MyEmployees in this "One Question With" episode. - Find more at https://www.myemployees.com & https://www.runningrestaurants.com.
We cover a lot in this session about marketing & data for today's restaurants, including: The convergence of technology and marketing. How to encourage repeat visits and increased spends. Online and mobile ordering trends. Delivery & third party apps. Coupons and promotions as well as loyalty & rewards. Jaime Oikle from RunningRestaurants.com is joined by Hope Neiman, Chief Marketing Officer of Tillster in this episode. Find more at https://www.tillster.com & https://www.runningrestaurants.com.
Looking for more profits? Here's where they might be. Jaime gets into it with Geordy Murphy, founder and owner of Fobesoft about where restaurants can look for extra profits in their business. They cover a number of key tips for operators -- don't miss this. Find more at http://www.fobesoft.com/ & https://www.runningrestaurants.com.
There's a common perception that bartenders steal in one way or another from your bar. We talk about it. Jaime Oikle from RunningRestaurants.com is with Trevor Bernatchez of BevSpot.com in this "One Question With" episode. - Find more at https://www.bevspot.com & https://www.runningrestaurants.com.
Seth talks about the power of design and emotional connection for restaurants. From brand identity, to brand strategy to brand expression, Seth gets into how restaurants can set themselves apart with design. Jaime Oikle from RunningRestaurants.com interviews Seth Rexilius of WonderWild in this "One Question With" episode - Find more at http://www.wonderwild.co & https://www.runningrestaurants.com.
A handful of key tips from the author of "Opening a Restaurant: From Inception to Reception." Jaime Oikle from RunningRestaurants.com is with author and industry expert Geordy Murphy in this "One Question With" episode. - Find more at http://www.buildyourrestaurant.com/ & https://www.runningrestaurants.com.
"Good help is hard to find." This can certainly be true in the restaurant and bar business. We talk about successful ways to find & recruit staff for your bar. Jaime Oikle from RunningRestaurants.com is with Trevor Bernatchez of BevSpot.com in this "One Question With" episode. - Find more at https://www.bevspot.com & https://www.runningrestaurants.com.
Any of number of things can go awry in the restaurant business. We talk about both the common coverage needs as well as the needs for some specific situations. Jaime Oikle from RunningRestaurants.com is with David DeLorenzo of BarandRestaurantInsurance.com in this "One Question With" episode. - Find more at http://www.barandrestaurantinsurance.com & https://www.runningrestaurants.com.
Every deal is different, but we talk about what it typically takes to get the deal done. Jaime Oikle from RunningRestaurants.com interviews Laura Yutzy of the Sofranko Advisory Group about the different aspects of closing a restaurant purchase in this "One Question With" episode - Find more at http://www.sofrankoadvisors.com & https://www.runningrestaurants.com.
POS Systems aren't just for ringing up sales. They're also for ringing up profits! Jaime Oikle from RunningRestaurants.com is with Melanie Martel of Lightspeed POS in this "One Question With" episode. - Find more at https://www.lightspeedhq.com & https://www.runningrestaurants.com.
Looking for a way to boost your team's performance & development as well as boost your company culture? Take a look at what the folks at MyEmployees do with their internal company book club. Jaime Oikle from RunningRestaurants.com is with Matthew Coleman of MyEmployees in this "One Question With" episode. - Find more at https://www.myemployees.com & https://www.runningrestaurants.com.
Overwhelmed as a new owner? Here are some key tactics to laser in on. Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
Dale shares a few mistakes you'll want to be sure to avoid. Jaime Oikle from RunningRestaurants.com interviews Dale Wilerton of The Lease Coach in this "One Question With" episode - Find more at http://www.TheLeaseCoach.com and https://www.runningrestaurants.com.
Job boards aren't always that efficient for restaurants. Can video be the answer? Jaime Oikle from RunningRestaurants.com interviews Brent Skipper of Headhunter App in this "One Question With" episode - Find more at https://www.headhunterapp.io & https://www.runningrestaurants.com.
Great interview session with Jeffrey Stone, CEO at Compeat Restaurant Management Software. Find more at https://www.compeat.com & https://www.runningrestaurants.com.
Brand identity can by your most fundamental business advantage. Jaime Oikle from RunningRestaurants.com interviews Seth Rexilius of WonderWild in this "One Question With" episode - Find more at http://www.wonderwild.co & https://www.runningrestaurants.com.
We all know what they say about first impressions. Well it certainly holds true in your restaurant. Darren drops a couple minutes of sage advice for hosts and hostesses to help restaurants deliver a great experience to the customer. Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at http://www.servicewithstyle.com & https://www.runningrestaurants.com.
Everyone wants more out of their team, no? Regular recognition can be a key tool for getting your staff to go above and beyond. Jaime Oikle from RunningRestaurants.com is with Matthew Coleman of MyEmployees in this "One Question With" episode. - Find more at https://www.myemployees.com & https://www.runningrestaurants.com.
Restaurants are in a margin battle and the delivery space can add or subtract from those margins. Jaime Oikle from RunningRestaurants.com talks with Zack Martin, CEO & Co-founder of OrderOut, an aggregation service for online ordering, about what's going on and what can you do about it. Find more at https://www.orderout.co & https://www.runningrestaurants.com.
The last thing you want to do is start your business making a common buying mistake. We talk about how to avoid several common pitfalls. Jaime Oikle from RunningRestaurants.com interviews Laura Yutzy of the Sofranko Advisory Group in this "One Question With" episode - Find more at http://www.sofrankoadvisors.com & https://www.runningrestaurants.com.
So many things can go wrong in your lease. Use this as a starting point checklist towards success. Jaime Oikle from RunningRestaurants.com interviews Dale Wilerton of The Lease Coach in this "One Question With" episode - Find more at http://www.TheLeaseCoach.com and https://www.runningrestaurants.com.
Great insights for crafting the brand strategy for your restaurant. Jaime Oikle from RunningRestaurants.com interviews Seth Rexilius of WonderWild in this "One Question With" episode - Find more at http://www.wonderwild.co & https://www.runningrestaurants.com.
Check out these tips to help make your restaurant more efficient. Jaime Oikle from RunningRestaurants.com gets into it with Andy Schwartz, CEO of xtraCHEF about how restaurants can be more efficient & productive and thus make more profits in their business. Find more at https://www.xtrachef.com & https://www.runningrestaurants.com.
I'm not going to give it away, but the key quote in this tells a story that's applicable for absolutely everyone. Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at http://www.servicewithstyle.com & https://www.runningrestaurants.com.
It's critical to have an engaged and motivated staff. Regular recognition can be an important driving factor. Learn why... Plus tips for how restaurants can best use rewards... Jaime Oikle from RunningRestaurants.com is with Matthew Coleman of MyEmployeesok in this "One Question With" episode. - Find more at https://www.myemployees.com & https://www.runningrestaurants.com.
Want to know how to best use Facebook ads for your restaurant? Check out these tips. Jaime Oikle from RunningRestaurants.com talks with Michele Levandusky of My Cup Of Media about the power of facebook ad targeting in this "One Question With" episode. - Find more at http://www.mycupofmedia.com & https://www.runningrestaurants.com.
What is your restaurant's hiring approach? We talk about how to get the best staff possible. We hit on... 1 The key characteristics of successful team members 2) How to bring your "B" players up to the "A" level 3) When & why to eliminate "C" players 4) How to get awesome referrals and more... Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
Pay attention to this one. You don't want to get caught by these gotchas. Jaime Oikle from RunningRestaurants.com interviews Dale Wilerton of The Lease Coach in this "One Question With" episode - Find more at http://www.TheLeaseCoach.com and https://www.runningrestaurants.com.
Online ordering is exploding with both new as well as established players fighting for turf. Jaime Oikle from RunningRestaurants.com talks about it with Zack Martin, CEO & Co-founder of OrderOut, an aggregation service for online ordering. Find more at https://www.orderout.co & https://www.runningrestaurants.com.
Whether it's daily at pre-shift or your big monthly meeting, it's a big deal to get meetings right. Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at http://www.servicewithstyle.com & https://www.runningrestaurants.com.
If you're feeling pressure to get sales & profits up, here's three key tips for your restaurant. Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
You know you need to be marketing more on Facebook. But how? Which tactics are most effective? Jaime Oikle from RunningRestaurants.com talks with Michele Levandusky of My Cup Of Media about the possible benefits of Facebook Ads over Boost Post in this "One Question With" episode. - Find more at http://www.mycupofmedia.com & https://www.runningrestaurants.com.
You want a premium for your restaurant business when you exit. We talk about how to get there. Jaime Oikle from RunningRestaurants.com interviews Laura Yutzy of the Sofranko Advisory Group in this "One Question With" episode - Find more at http://www.sofrankoadvisors.com & https://www.runningrestaurants.com.
Breaking news: people pay attention to their phones! You need to be marketing your restaurant there. Dyson shares some tips. Jaime Oikle from RunningRestaurants.com interviews Dyson Barnett of FanConnect in this "One Question With" episode - Find more at http://www.getfanconnect.com & https://www.runningrestaurants.com.
One of the biggest decisions for your restaurant is picking the right location. Dale shares some tips. Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at http://www.TheLeaseCoach.com and https://www.runningrestaurants.com.
In this episode I get a little peeved about the service I've been receiving... Can it get better? We talk about it... Jaime Oikle from RunningRestaurants.com interviews Darren Denington of Service With Style in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.servicewithstyle.com.
You've got to be obsessed with profits -- getting your menu right is the best place to start.... Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
We talk about the question on everyone's mind -- how much is my restaurant worth? We hit on restaurant valuation methodology as well as buyer & seller preferences. Jaime Oikle from RunningRestaurants.com interviews Laura Yutzy of the Sofranko Advisory Group in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.sofrankoadvisors.com.
There's always room for improvement! This is a simple, yet powerful idea that every restaurant can implement to get better... Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
List building is absolutely critical for your restaurant. Don't just "hope" customers will find you...build a strategy to be able to proactively contact them about all the great things happening at your restaurant. Jaime Oikle from RunningRestaurants.com interviews Dyson Barnett of FanConnect in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.getfanconnect.com.
We go deep into what it takes to staff your restaurant with Eric Goodwin, CEO of Goodwin Recruiting.
As both an operator of The Friendly Toast brand of restaurants and the CEO of Goodwin Recruiting, Eric had tons of practical tips to share with folks about building your restaurant from scratch and growing a team for long-term success.
We hit on... How to secure the first critical hires for the restaurant * The timeline of staffing a launch * Why your reputation can make or break your recruiting * How being "different & better" is a key factor * The answer to the attitude vs. experience debate * Why you need to Always Be Recruiting (ABC) * Plus tips of wisdon from Eric's operational toolbox.
Jaime Oikle from RunningRestaurants.com interviews Eric Goodwin, CEO of Goodwin Recruiting - Find more at https://www.runningrestaurants.com & http://www.goodwinrecruiting.com.
Preshift meetings are a big opportunity to boost service levels. Here's how to get it right. Jaime Oikle from RunningRestaurants.com interviews Darren Dennington of Service With Style in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.servicewithstyle.com.
Why it's important to first hit the reset button before giving up on an employee at your restaurant. Jaime Oikle of RunningRestaurants.com with Roger Beaudoin of Restaurant Rockstars. Find more at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
We talk about getting this key marketing opportunity right for your restaurant. Jaime Oikle from RunningRestaurants.com interviews Dyson Barnett of FanConnect in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.getfanconnect.com.
Wow...the excitement of being a new restaurant owner! Bang...the reality of being a new restaurant owner! Darren covers three important areas to get right for a new (or any) operator... Jaime Oikle from RunningRestaurants.com interviews Darren Dennington of Service With Style in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.servicewithstyle.com.
100% no B.S...this is an absoulte must listen! From pitfalls and major struggles to straight out theft & fraud, you'll learn how this restaurateur built his successful restaurants from a dream and no practical experience to a wildly successful multi-million dollar exit. It will keep you captivated and have you scratching out a notepad full of ideas to implement at your operation. Jaime Oikle of RunningRestaurants.com interviews Roger Beaudoin of Restaurant Rockstars in this incredibly deep dive into the origins of a restaurant success story. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
Jaime Oikle from RunningRestaurants.com interviews Shawn Werner, Founder & Publisher of Entrepreneurial Chef in this "Five Questions With" episode. We talk about his fantastic digital publication, lessons & key issues in the business, plus what's going on in the mobile & social landscape. Find more at https://www.runningrestaurants.com & http://www.entrepreneurialchef.com.
How to use specials to both be creative and boost profits. Jaime Oikle from RunningRestaurants.com interviews Darren Dennington of Service With Style in this "One Question With" episode - Find more at https://www.runningrestaurants.com & http://www.servicewithstyle.com.
Your staff thinks you're getting rich! That's why you need to teach them the ins and outs of the restaurant numbers. Go over the basics with your staff to get them more engaged on how everyone can work to maximize profits. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
Jaime Oikle from RunningRestaurants.com interviews Konstantin Zvereff, CEO of BlueCart. They get into the good & bad of the biz along with what's coming down the road with restaurant trends. Find out more at https://www.runningrestaurants.com and https://welcome.bluecart.com.
We challenge Dale to deliver a number of key restaurant leasing tips in 90 seconds. You don't want to miss it! Find out more at https://www.runningrestaurants.com and http://www.TheLeaseCoach.com.
These were some major mess ups that cost money and customers. Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars share several serious oversights that cost the business big time. Tune in to see what lessons can be learned to improve your restaurant. Make sure you to Subscribe on YouTube, iTunes & Google Play to not miss a future episode. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
There's nothing like making your customers mad when running a promo. Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars share a tale of how not to run a marketing promotion. Tune in to see what lessons can be learned to improve your restaurant. Make sure you to Subscribe on YouTube, iTunes & Google Play to not miss a future episode. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
You're potentially losing dollars from false punch tactics and other tricks. Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars talk about what you can do about it. Tune in to see what lessons can be learned to improve your restaurant. Make sure you to Subscribe on YouTube, iTunes & Google Play to not miss a future episode. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
So many ways for your profits to disappear! It's critical to get everything right in a tight margin business.
Jaime Oikle from RunningRestaurants.com talks with Don Potter of Pinnacle Hospitality Systems about helping restaurants uncover the little things that are stealing profits from their business. They dig into Don's new book "Restaurateur - Protect Your Profits -- Discover Restaurant Scams and Technology Solutions" and cover a variety of topics, including:
1) The warnings signs for new & existing restaurant operators that they are being scammed. 2) How restaurants are losing profits and how they can protect themselves. 3) How bartenders steal from your restaurant. 4) How GM's and staff figure our your tolerance for losses. 5) What restaurants are not doing with their POS that they should be. 6) How you can pick up serious points that can go to your bottom line. 7) Key characteristics of the successful restaurant operators. 8) Getting labor management right to protect profits 9) Plus how to integrate new tech trends effectively into your restaurant and a lot more...
Find out more at https://www.runningrestaurants.com and https://www.pinnaclehs.com.
There are the things that you just don't want to get wrong! Your restaurant lease is one of those things... Unfortunately, it's common for restaurant operators to make mistakes when it's time to negotiate their lease or lease renewal. Jaime Oikle from RunningRestaurants.com talks with Dale Willerton, The Lease Coach, about a number of key restaurant leasing tips that can absolutely make or break your business. They hit on... 1) What the right time is to start the lease renewal process 2) The types of bad decisions restaurants make when negotiating their lease 3) How not to get bitten by the permitted use clause 4) Why it's critical to read every detail of your exclusivity clause 5) Why you can't "read" stuff into the agreement 6) The need to be careful when working with a real estate agent 7) How to watch out for the "landlord gotchas" when doing a restaurant lease 8) The possible problems with a letter of intent 9) The danger of lease guarantees - and how to get it right 10) Site selection tips and advice 11) Plus Dale offers you a free copy of his book -- listen in for how to ask for your copy!!! 12) Bonus tip from Dale about Jim Rohn being a business role model to help grow any business. Listen, surprises in a restaurant business can have an incredibly negative impact. Surprises in your lease can shut you down. Make a strong lease the solid foundation of your restaurant business. Find out more at https://www.runningrestaurants.com and http://www.TheLeaseCoach.com.
Here's a training story that will make you cringe! Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars share a restaurant training story gone seriously awry. Tune in to see what lessons can be learned and how to get training and team building right at your restaurant. Make sure you to Subscribe on YouTube, iTunes & Google Play to not miss a future episode. Find more on RunningRestaurants.com at https://www.runningrestaurants.com & SalesStars at https://bit.ly/2q4ksni.
Jaime Oikle from RunningRestaurants.com talks with Mark McDonnell of LaSalle Grill in South Bend, IN about his 27+ years running various restaurant businesses. Even though Mark and his restaurant is a Four Diamond Award winner 22 years in a row now we talk about what it takes to keep pushing the business forward after all these years. Including: 1) How Mark got started in the business and how LaSalle came to be 2) Today vs. yesteryears and how things keep changing 3) The appeal of local products on the menu 4) The power of a restaurant being effectively involved in the community 5) How commitments and standards can get everyone on the same page 6) How to stay dedicated to your pre-shift as an important knowledge & sales builder 7) Why linking out to TripAdvisor & Yelp can be good for business 8) Why & how a catering division can fatten the bottom line and take the pressure off & a whole lot more... Find more about RR at https://www.runningrestaurants.com and LaSalle Grill at https://www.lasallegrill.com/
Jaime Oikle of RunningRestaurants.com talks with old high school friend Craig DeOrio of Fibber Mcgee's Bar & Grill in Beverly, MA about what's working in his business. Craig will absolutely pull you in with his story telling (get ready for the biker and old lady story). Other stuff touched on includes: 1) How to be part of the community by supporting causes you care about 2) How to use deals to drive early week sales 3) Using social media to build event traffic 4) Being the driving force for increasing sales 5) The power of work ethic & leading by example in creating positive results 6) Why becoming a "Cheers" type atmosphere is important 7) and a lot more... Find more about RR at https://www.runningrestaurants.com and Fibber's at https://www.fibbersbeverly.com/
Jaime Oikle from RunningRestaurants.com interviews Bruce Irving of SmartPizzaMarketing.com. Practical tips for social media platforms including Facebook, Instagram, YouTube and more geared to getting your restaurant or bar more customers. I 100% guarantee that you'll learn some new stuff in this call! Tips include... 1) Bruce's top three focus areas right now 2)Getting hashtags right 3) What's going on with "stories" and why you need to use them 4) Content planning and video strategies 5) Facebook ad targeting 6) Why "less is more" now with your posts 7) What retargeting is and whether you need it 8) and a lot more... Find more about RR at https://www.runningrestaurants.com and SPM at https://www.smartpizzamarketing.com
Jaime Oikle from RunningRestaurants.com speaks with Daniela Marcone from Andiamo in Austin, Texas. Daniela's story is wonderful and her passion is contagious. They hit on a handful of key insights that can help restaurants boost their profits, including: Having the courage and belief to take the big leap of becoming an owner The power of community marketing to drive neighborhood sales & awareness for independent restaurants An awesome staff outing idea that can be good for all How to think about firing in your restaurant The importance of crafting value into your special events How trying new things like cooking classes can energize and engage your staff & customers Sage advice for new or soon to be restaurant operators ** and a lot more... https://andiamoitaliano.com
Jaime Oikle from RunningRestaurants.com pushes Darren Dennington from Service With Style to reveal a wide variety of key tactics that he uses with clients to drive their successful results. Such as: 1) How restaurant teams can be dysfunctional 2) Ways to build real trust with your managers & staff 3) Insights to hiring and developing your team 4) How identifying priorities can be a key driver for your business 5) What the four areas you have to get right in your restaurant are 6)Why the first 15 seconds are so important with your customers 7) The importance of taking the guest perspective 8) How & why to stop the negative before it happens 9) and a lot more...
Jaime dives deep into the business with Elliot Schiffer, Chief Executive Officer at Mici Handcrafted Italian, which is a four-unit fast casual chain based out of Denver, CO. In a far reaching conversation encompassing, digital, social, mobile, delivery, people, community, growth strategies and more, Jaime & Elliot hit on a variety of key aspects to running a successful restaurant operation.
Jaime & Roger relive some potentially costly mistakes in the business and talk about ways for your restaurant to avoid similar situations in the future.
Don't learn the hard way! Jaime & Roger go over key mistakes so you don't have to. Today we hit on tracking costs and making bad hires.
Great session about customer engagement and the power of giving your customers another reason to return more often.
Tips to dominate the competition! How you set your restaurant apart will set you up for boosting your restaurant's profits.
Quick session on the importance of maximizing every table, every time at your restaurant to make more profits. Featuring Roger Beaudoin and Jaime Oikle
Jaime Oikle speaks with Kareem Hajjar, of Hajjar Peters about critical key insights restaurant operators need to know about legal formation, leasing, labor and more.
Dale Willerton unleashes a leasing 101 course in this session filled with tips, advice and lessons to save restaurant operators big bucks when leasing.
Great session with a variety of tips for restaurants to knock it out of the park with the kiddos...
Jaime from RunningRestaurants.com and Roger from RestaurantRockstars.com we get into some ideas that you can begin implementing right away in your restaurant business.
Jaime interviews Chris Meaux of Waitr -- get the inside scoop on what's happening with online ordering and delivery for restaurants.
Must listen track featuring Roger and Jaime discussing a large list of pet peeves that you better hope your restaurant is not guilty of.
Jaime Oikle from RunningRestaurants.com has an in-depth conversation with Glenn Cybulski, co-founder of Persona Wood-Fired Pizzeria, a 7-location franchise with locations in several states around the country.
Jaime Oikle from RunningRestaurants.com interviews restaurateur Willie Degel of Uncle Jack's Steakhouse.
Jaime interviews Joy Gendusa, founder & CEO of PostcardMania.com all about restaurant marketing.
Jaime Oikle from RunningRestaurants.com & Amanda Brinkman of Deluxe talk about the "Harry's Old Kettle Pub & Grill" episode on "Main Street," a new original series about small businesses.
In-depth interview with Jaime of RunningRestaurants.com & Roger from RestaurantRockstars.com dishing on the secrets of Roger's wildly successful restaurant & bar.