RETHINK RETAIL: Recent Episodes
RETHINK Retail
RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.
Standing out in the $2.1T wellness market takes more than running social ads. As people seek real solutions for chronic pain and mobility, growing brands have to figure out how to scale nationally without losing the personal, in-person connection that keeps clients coming back.Jeremy Goldman sits down with Lindsey McFadden, CMO of Stretch Zone, to talk about how the assisted-stretching pioneer balances medical claims with retail fitness, uses star power like Drew Brees, and turns first-time trial visits into multi-year memberships.INSIDE THE EPISODE:• Cutting Through Digital Noise in a $2.1T Market: With wellness ad feeds more crowded than ever, maintaining brand clarity requires sharp positioning that clearly distinguishes assisted stretching from DIY routines.• Balancing Clinical Benefits with Retail Fitness: Navigating therapeutic claims demands a flexible messaging strategy that resonates equally with chronic pain sufferers and active golfers without alienating either group.• Leveraging Star Power Without Intimidating Everyday Clients: Utilizing high-profile partners like Drew Brees drives powerful local foot traffic, but must be balanced to ensure non-athlete, everyday consumers feel welcomed and capable.• Scaling Brand Cohesion Across 400+ Locations: Maintaining strict nationwide brand standards while empowering local franchisees to tailor marketing to their specific communities is essential for scalable growth.• Scaling Tech Without Sacrificing the Human Touch: Leveraging backend AI and automated workflows optimizes customer acquisition and retention while preserving the high-touch, personal connection of in-studio sessions.🎧 Listen above for a practical look at scaling retail wellness, building member retention, and standing out in a crowded market.
President at Unified Brand Experience Lab) and Aidan Mittra (Co-Founder at OrderGrid) to examine the operational and regulatory forces redefining the industry.From the growing divide in grocery retail, the intense regulatory scrutiny surrounding dynamic pricing and electronic shelf labels, to the strategic debate over whether consumer brands should go public or stay private.INSIDE THIS WEEK'S EPISODE:- THE GROCERY DIVIDE: VALUE vs EXPERIENCE:As cost-conscious shoppers trade down and higher-income consumers seek experiences, middle-ground grocers are caught in the squeeze. While tech giants win on speed, experiential grocers thrive through in-person engagement and community.- DEMYSTIFYING SURVEILLANCE PRICING AND ELECTRONIC SHELF LABELS: Growing regulatory scrutiny and consumer mistrust over dynamic pricing and electronic shelf labels are pushing retailers toward transparency. Winning back trust requires bridging the online-offline pricing gap with a clear value exchange.- PUBLIC MARKET PRESSURES vs THE POWER OF STAYING PRIVATE: Faced with a cool IPO market, consumer brands are choosing to stay private longer. Prioritizing long-term brand equity over quarterly earnings pressure proves that rapid expansion doesn't always yield lasting value.As consumer expectations shift and regulatory pressure mounts, retail leaders must balance operational efficiency with clear customer value.🎧 Listen above for the full conversation on the trends making us rethink retail this week.
that misses regional demand. The strongest global brands maintain a common core while allowing local teams to adapt to regional preferences.- Retail + Storytelling Outpaces Passive Browsing. Physical retail spaces can no longer act as simple transaction hubs. They must provide emotional resonance or risk irrelevance against screens.- Surfing AI Disruption Requires Human Judgment. While AI dramatically accelerates operational speed, automated commerce still faces a massive trust deficit with consumers.Listen to the full episode above for practical lessons on global expansion, localized execution, and experiential retail.
—using strict guardrails and brand-approved data to prevent costly glitches.Brand Differentiation Will Shift to Proprietary Data and Brand VoiceAs AI tools commoditize, standing out requires training models on your distinct brand voice and unique customer data.🎧 Listen above for a practical look at how retail leaders are rethinking AI search, customer trust, and brand differentiation.
Co., while aspirational shoppers pull back on fashion due to economic pressure. This gap is forcing retailers to sharpen demographic targeting by doubling down on high-end jewelry or recalibrating price points for cautious buyers.2. SOCIAL COMMERCE IS MOVING FROM DISCOVERY TO ECOSYSTEM OWNERSHIPTikTok's testing of a paid membership program demonstrates that social commerce platforms are moving beyond viral product discovery. By layering in subscriptions, logistics, and perks, platforms aim to own the entire customer lifecycle and drive repeat purchases.3. BRAND HERITAGE IN AN EMOTIONAL ASSET, NOT JUST MARKETINGEvolving a legacy brand is high-stakes operations, not just marketing. As Cracker Barrel learned, abrupt changes to logos, menus, or store design can feel like a betrayal to core customers, triggering swift backlash and financial friction.As consumer behavior splits and platforms evolve, retail leaders must adapt operations to protect brand value and secure customer loyalty.🎧 Listen above for the full conversation on the trends making us rethink retail this week.
“The hard part isn’t going global. It’s staying operational once you’re there.”Senior Retail Analyst Lavina Suthenthiran unpacks the newest Global Lens report in a new podcast series exploring the forces reshaping global retail. Over the coming weeks, she dives deeper into the data, case studies, and market dynamics behind one central conclusion: cross-border growth has shifted from a demand problem to an execution problem.In this episode, Jeremy Goldman joins Lavina to explore the major themes behind that conclusion, and how leading brands are learning from costly mistakes as they build for global growth.DEMAND IS ARRIVING FASTER THAN BRANDS CAN OPERATIONALIZE FOR IT: Discovery has never been easier. Between social platforms and AI, brands can suddenly see demand in markets they never planned to enter. The challenge now is whether brands will be ready on the backend when that demand appears.- Supporting data: ESW research found that 71% of Gen Z discovers products on social media, but only 6% want to complete the purchase there, indicating that discovery and conversion now happen in different places.CAPABILITY GAPS ARE DRIVING CROSS-BORDER FAILURE: When demand comes, brands need to be prepared to deliver. The problem is, most aren’t. Failure tends to stem from fulfillment, checkout, planning, and execution weaknesses rather than a lack of appetite.- Supporting data: 7 in 10 cross-border expansions fail, and 7 in 10 failures trace back to a capability gap, not market readiness.LOCALIZATION IS STRUCTURAL, NOT COSMETIC:Local knowledge has to be present before decisions are approved, not after problems emerge. Localization is not just translation or surface-level cultural adaptation. It must shape decision-making, assortment, channels, and service design. Without that local knowledge, brands risk appearing out of touch or missing their audience entirely.DESIGN A GLOBAL OPERATING MODEL, NOT A MARKET-BY-MARKET IMPROVISATION:Fragmented, market-by-market operations eventually collapse. Sustainable international growth requires clear rules on what remains standardized versus what flexes locally.- Supporting data: Skull Footwear used organic demand data across 90+ countries to focus DTC expansion in India, Brazil, and Indonesia, instead of spreading everywhere at once.Listen above to the full discussion, including real-world cautionary tales and success strategies from leaders who have mastered global execution.
Welcome to another edition of Retail Roundup—your weekly brief helping retail leaders decode the biggest shifts in retail, AI, and commerce.In this week’s episode, Jeremy sits down with Martin Bailie (MWB Advisory) and Kimberly Morgan (The Fashion Tech Exec) to break down how three major retail moves signal a definitive shift away from safe, superficial trends toward bold execution.INSIDE THE EPISODE:- Marketplaces As Infrastructure: GameStop’s CEO Ryan Cohen put $500M of his own capital toward acquiring eBay (a company 5x GameStop's size). Regardless of the outcome, it shows massive conviction in combining physical store networks with marketplace scale to power modern commerce.- Practical AI Execution: Instacart acquired computer-vision startup Arpalus to track shelf inventory in real time. Shoppers will experience fewer substitutions and out-of-stock items. (For more on Instacart’s infrastructure moves, check out our interview with the Chief Commercial Officer, Ryan Hamburger, here)- Profits Over Growth: Reformation’s $1B IPO filing will test public market appetite for direct-to-consumer brands. The standards have changed: investors now prioritize healthy margins, sane customer acquisition costs, and durable unit economics over raw expansion.Different headlines, same story. Safe, incremental moves aren't cutting it anymore. Moving ahead right now takes clear strategy, strong execution, and real financial discipline.🎧 Listen above for the full conversation on the trends making us rethink retail this week
Analytics Director at CP Skin Health Group) and Erica Meagher (Head of E-commerce at Beiersdorf) to discuss why this operational gap is widening and how retailers can fix it.INSIDE THE EPISODE:- Why a massive percentage of retail dollars still sit within the physical store, and how leaders are connecting it to digital.- How constantly adding new sales platforms without retiring old ones is creating a data nightmare—and what to do about it.- The specific trap brands fall into when deploying AI without a clear roadmap, and how to use it effectively.- Why closing the execution gap requires mastering four specific, unglamorous backend operations (from real-time inventory to returns).Listen to the full discussion above to learn how to make your underlying systems work together.The full report lands later this month.
Insights Jeremy Goldman joins Zak Stambor (EMARKETER) and Richard Kestenbaum (Triangle Capital LLC) to highlight how retail giants are shifting from reaction to restructuring when facing market disruptions like tariffs and inflation.These titans are completely changing how they manage inventory, set prices, and run seasonal campaigns to build a permanent competitive advantage.INSIDE THIS WEEK'S EPISODE: The Tariffs Front-Loading Surge:Instead of waiting to see how trade policies play out, retailers are treating tariffs as a permanent, predictable business expense. They are aggressively front-loading their inventory, accepting high storage costs today to guarantee their shelves aren't empty tomorrow.- U.S. ports are expected to handle a record 2.47 million import containers in July as retailers rush to get goods in before expected August tariff updates.WALMART'S OFFENSIVE PRICE WAR:The retail giant isn't just lowering prices to help shoppers fight inflation, it is using price cuts defensively and offensively. By slashing margins on highly visible everyday staples (like meat, produce, and soda), they are squeezing out smaller competitors who simply cannot afford to match those discounts.THE JULY BACK-TO-SCHOOL SHIFT:The traditional late-August rush is officially a thing of the past. Amazon Prime Day has permanently pushed the shopping calendar up into July, while shoppers are increasingly using AI discovery tools to map out what to buy weeks before they ever visit a physical store or checkout screen.- 17% of shoppers had already finished most of their back-to-school buying by early July, per CivicScience.Listen above for the full conversation on the trends making us rethink retail this week.
Instacart is shifting from a basic delivery app to a complete digital operating system that runs grocery stores from top to bottom.Ryan Hamburger, Chief Commercial Officer at Instacart sat down with Yael Kochman, Chair of AiR, to break down how the platform is bundling hardware, software, and AI tools that help grocers manage everything from smart shopping carts to automated inventory tracking.“Consumers know the shopping cart. You cannot make it a complicated experience. Otherwise they will abandon it.”By solving real-world frustrations on the store floor and removing the inventory guesswork for retailers, Instacart is scaling AI to create a unified experience for everyone in the aisle.INSIDE THE EPISODE: - How smart carts bring your digital account, real-time store inventory, and loyalty rewards directly to the grocery aisle.- Why tools only succeed if they fit a shopper's routine, making it effortless to budget in real time, find items on the shelf, and manage lists.- How Instacart handles the technical headache for grocers trapped by ancient computer systems by wrapping software around existing infrastructure.- How Instacart’s AI acts as a proactive meal planner for shoppers while tracking shelves and predicting inventory for retailers.Listen above for the full discussion on how grocery AI delivers the most value when it connects the entire retail ecosystem while remaining simple for shoppers and practical for grocers.
— Jeremy GoldmanClick play above for the full conversation on the trends shaping retail.
From fragile lab environments to a cracked data foundation, they break down the roadblocks stalling retail innovation.INSIDE THE EPISODE:- Why teams must build store tools for physical durability rather than treating them as fragile science experiments- How central strategic alignment solves the 95% failure rate of AI pilots- Why you must clean up baseline inventory metrics before touching advanced AI- How to shift evaluation metrics away from abstract vendor marketing and toward real operational numbersStop blindly throwing disconnected tools at your tech stack. Listen to the full conversation above to see how teams turn experimental pilots into operational realities.
QSR AI at NVIDIA) joined Yael Kochman, Chair, AiR (AI in Retail) to explore what leadership looks like in this next phase. The discussion focuses on how leading organizations are approaching ownership, cost, and operational scale as AI moves into production.Inside the episode:- How retailers are adopting hybrid architectures that combine frontier models with smaller, task-specific systems- How AI is being applied across physical store operations, fulfillment, and real-time inventory management- Why cost discipline and infrastructure decisions will define the long-term viability of AI deploymentListen to the full conversation to learn the practical steps for navigating the next phase of retail AI
Welcome to Media in RetailToday, RETHINK Retail officially launched Media in Retail (MiR), a new community built for the people shaping the future of retail media.To mark the launch, Community Chair Drew Cashmore joins Jeremy Goldman to discuss why the industry needs a dedicated space for connection, collaboration, and candid conversation.WHY MIR EXISTS:- Retail media has grown quickly, but there are still too few opportunities for authentic, honest conversations between the people building the industry.- MiR brings together brands, retailers, agencies, and technology partners in a year-round community built around shared learning, fresh perspectives, and real-world experience.- A Community, Not an Event- MiR doesn’t begin and end with an event. It’s a year-round community designed to connect, learn, and grow alongside peers across the industry.- The community is also meant to create pathways for emerging and aspiring retail media leaders, while opening the door to mentorship and shared learning across experience levels.WHY IT MATTERS NOW:- Retail media is becoming a core part of how retailers operate, engage customers, and drive growth.- “Retail media started in its infancy as a profit center for retailers to offset some of their operating costs. And it is quickly moved into the total flywheel that generates value for retailers.”- As the industry evolves, the decisions shaping its future shouldn’t happen in isolation. Progress depends on greater collaboration, stronger relationships, and a better understanding of the challenges and opportunities facing every part of the market.What Success Looks LikeMIR IS BUILT TO:- Helping buyers and sellers better understand each other’s priorities- Creating opportunities for more productive conversations across the industry- Supporting the next generation of retail media leaders- Building stronger connections between the people shaping the future of the spaceListen to the launch episode to hear why MiR was created, what it hopes to achieve, and how you can be part of the conversation.
Most grocers can launch same-day delivery. The real challenge is building a model that keeps customers happy while still protecting margins at scale.In this RETHINK Retail Podcast episode recorded at Shoptalk Europe, Top Retail Expert Sharon Yourell sat down with Rohlik Group leaders to break down how they built a profitable in-house same-day delivery operation across five markets.The conversation goes deep into the strategic side of eGrocery, including:- Achieving fulfillment orchestration across 25k+ SKUs with near-perfect inventory accuracy and minimal substitutions- The tradeoffs grocers face when customer relationships, transaction data, and margin ownership shift to third-party platforms- Why owning the customer journey and creating operational consistency are critical drivers of long-term eGrocery profitabilityA must-listen for grocers focused on building more resilient in-house operations.Listen above!
Ls, establishing strong data foundations today, and fiercely owning the customer relationship through loyalty.This episode digs deep into how a clean data foundation and operational connectivity position grocery operators to lead an increasingly complex and fast-moving retail landscape.
The Intelligent Store: Revolutionizing Fashion with RFIDReal-time item visibility is the ultimate cornerstone of modern customer service. Drew Ehlers from Zebra and Matt Redwood of Diebold Nixdorf sit down with Top Retail Expert Marshall Kay to unpack the massive scale of RFID adoption.Inside the Episode:- Eliminating Audits: Moving to 99 percent stock accuracy to end painful annual manual counts.- Empowering Staff: Changing associates from task drivers into active customer experience providers.- Securing Returns: Using unique serial numbers to stop cross-store return fraud on high-rate items.- Fixed Infrastructure: The industry shift from handheld section scanning to always-on overhead systems.Stop counting inventory manually. Start running an intelligent network.Listen the Full Episode.
EMEA), sat down with Lavina Suthenthiran to break down how consumer trust is actively shifting away from polished brand messaging and moving toward peer-to-peer validation.According to Trencher, AI and search may be the start of the journey, but they do not guarantee action. In fact, 60% of US users search for products with AI, and half of them go directly to Reddit to verify results.Inside the episode:- Why traditional retail funnels are failing: Learn how purchase intent now forms in community spaces long before a consumer hits a brand site- How brands must redefine marketing success: Discover why you need to look beyond last-click attribution to find where decisions are actually made- Why community participation must replace community control: Find out how to navigate digital spaces that actively reject polished corporate messagingMetrics, creative, and insights still matter, but the real question is: Are you part of the journey before the last click?Listen to the full episode above to find out.
As retailers scale AI across their operations, a clear picture is emerging of exactly where automation elevates the business and consumer experience, and where it creates friction.For Eyebuydirect, success came by optimizing technology to enhance human ownership and streamline pain points throughout the buyer's journey.In this episode, Eyebuydirect CEO and President Sunny Jiang sits down with Jeremy Goldman to break down how her team approaches AI as an employee-enablement engine.They discuss everything from deploying the technology across customer service and engineering to developing an AI-powered prescription scanner that solves a massive user friction point, driving higher conversion and deeper customer engagement.Inside the Episode:- Why AI should support people rather than replace accountability, ensuring teams continue to steer the business- Why curiosity, experimentation, and adaptability matter far more than surface-level enthusiasm when driving tech adoption- How Eyebuydirect's prescription scanner successfully solved a clear customer problem while tangibly improving engagement and conversionListen above to discover practical strategies on how to successfully embed AI into your workflows.
While agentic AI is reshaping operations, retail still runs on its core fundamentals: great products, strong brand identity, exceptional service, and operational excellence.In this week's episode of Retail Therapy, Top Retail Experts Ricardo Belmar, Brandon Rael, and Marie Driscoll break down why AI matters most as an operational enabler, not a creator of customer demand.“Keep the focus on the customer, keep the focus on the fundamentals, keep the focus on the product, the sourcing, the merchandising experience.”Ultimately, most retailers do not sell technology. They sell products and experiences.True brand heat and customer loyalty stem from sharp merchandising and powerful storytelling, not automated tools alone.Inside the Episode:- Why any technology implementation must start with strict business discipline rather than a tech-first rush- Why the most profitable automation happens in backend operations rather than through flashy, customer-facing tools- How to realistically evaluate what automated tools can and cannot do for the physical store and associate experience- Why the true financial impact of AI is incredibly difficult to isolate and measure using narrow, short-term attribution metricsThe bottom line: AI can improve retail, but it can’t replace the fundamentals.Listen above to learn why the winning brands use AI to support what already matters, rather than pretending the technology itself is the strategy.
“Ultimately, it's the people that determine the success or the failure of technology, not the technology itself.”The latest report by Arktic Fox and Six Degrees dives deep into why brands and retailers will only win in retail media, personalization, and AI if they pair rising investment with stronger data foundations and better product content.Teresa Sperti, Director at Arktic Fox, sits down with Jeremy Goldman to discuss how achieving these results ultimately requires credible measurement alongside teams capable of turning technology into execution.Inside the episode:- Why brands are shifting away from marketing to humans and moving towards optimizing for AI-driven discovery and decision-making- How brands can shift their tech approach toward loyalty and personalization- Why retailers need to invest in eCommerce and stronger digital shelf capability to defend share and improve performance- Why brands must better prepare their talent, as companies are currently buying technology faster than they are building the organizational skills to run itDon't let your technology investments outpace your team's capabilities. Listen to the full podcast episode above to bridge the execution gap.
AI is not coming for our jobs. People who know how to use AI will come for the people who don't know how to use AI.”Inside the Episode:- Ruthless Inventory: Why you need to avoid the micro-trend trap, and double down on what your customers are loyal to.- Operational Simplification: How reducing SKU count freed up working capital, eased vendor management, and improved store planning, without sacrificing brand identity- Getting Creative with AI: How to position your tech into a ‘red-teaming’ approach to aggressively stress-test ideas, name options, and look for vulnerabilities before any capital is deployed- Keeping AI Out of Creative: How to establish market differentiation amid the influx of AI-generated content- Stop letting tech run your creative. Start using it to clear out the daily clutter so your team has the breathing room to stand out.Catch the full conversation and more inside the episode.
As the path to purchase continues to splinter over multiplying channels, brands need to be everywhere their customers are.Suzy Davidkhanian, Vice President of Retail Insights at eMarketer, sits down with Jeremy Goldman to discuss why long-term retail success depends on a multichannel model and durable partnerships, despite the rise of generative AI.Inside the Episode:- The Omnichannel Business Model: Why the direct-to-consumer approach is no longer sustainable as a standalone business model- Creating Strong Partnerships: Why brands should evaluate partners based on shared values and audience alignment, focusing on building long-term equity rather than short-term sales spikes- Practical Impact of AI Shopping: How AI and predictive technology will automate routine reorders, shifting where ad dollars are spent rather than destroying them- Clean Data as the Foundation: Why true personalization and relevance are impossible without a solid data foundationAI is a powerful tool, but without a clean, focused retail operation, technology alone cannot salvage a broken strategy.🎧 Listen to the full episode.
Heading to Barcelona this June 9th through 11th? Meet Antanas and the team in person at the Ace Waves booth.
As retail leaders prepare for Shoptalk Europe 2026, the conversation is no longer centered on what AI could do. It’s shifting toward what AI in retail is already doing, where it is creating measurable value, and what it takes to move from pilots to profit.In this episode of the RETHINK Retail Podcast, Jeremy Goldman, VP of Insights at RETHINK Retail, sits down with Joe Laszlo, Head of Content at Shoptalk, for a behind-the-scenes look at how the Shoptalk Europe agenda is built, and why this year’s program reflects a more execution-focused moment for retail.The conversation explores:→ Why the Shoptalk Europe 2026 agenda moves beyond theory and into real-world retail AI application→ How European retail leaders are navigating AI, customer connection, and physical retail reinvention→ Why agentic commerce is being approached with both excitement and scrutiny→ What makes the European retail conversation distinct across markets, regulations, and consumer behaviors→ Which sessions and speakers are set to shape the biggest retail conversations in BarcelonaWith leaders from Vestiaire Collective, Arc’teryx, Christian Louboutin, Zalando, Estée Lauder, Sephora, L’Oréal, Google, and more taking the stage, Shoptalk Europe is bringing together the people defining what retail execution looks like next.🎧 Listen to the full episode for a preview of the themes, speakers, and conversations shaping Shoptalk Europe 2026, taking place June 9–11 at Fira Gran Via in Barcelona.
Marketing): Why he’s teaching his team philosophy and critical thinking to act as tastemakers who audit the machine.- Mario Lemieux (Partner, DAC): The collapse of the traditional marketing funnel and the rebirth of the physical store as a billboard for the brand.- Roger Emeka (Director of Customer Experience, Browns Shoes Inc.): Why Customer Experience is a profit center and the immediate fallback rule that keeps humans at the center of the journey.Listen now to hear the full conclusion of our eTail Toronto series!
Stanley 1913 has moved far beyond a single blockbuster product.Graham Nearn, Chief Product and Sustainability Officer, PMI WW Brands, LLC (Stanley 1913), sits down with Jeremy Goldman to discuss how a brand with a century of history stays absolutely relevant in a trend-driven market.Inside the Episode:- The Credibility Ladder: Why every expansion must pass the four filters of quality, originality, invention, and mission to avoid overextending the brand.- Lifestyle Evolution: How the Vitalize collection and the new Clutch Bottle move the company beyond hydration and into everyday essentials.- Universal Truths: Adapting a global strategy to meet hyper-local needs, from car culture in the US to commute culture in Asia.- Circular Success: A look at the award-winning Take Back program that reclaims 96 percent of materials for the supply chain.- Predictive Learning: Using real-time social dialogue and data to inform the next move before the market catches up.Stop managing a blockbuster product. Start fueling the human experience.
Retailers have spent 25 years trying to make in-store picking profitable. Most are still struggling because fulfillment is managed as an afterthought.In this episode, Top Retail Expert Vinny O'Brien sits down with Xavier Pym, Partnerships Development Manager at Vusion and Kristofer Browall, Head of Solution Sales at StrongPoint, to bridge the gap between digital strategy and operational reality.Discussion Highlights:- The Design Conflict- Direction Over Data- The Human Factor- The Connected AdvantageStop managing the store as a side project. Start building a real-time fulfillment engine.
problem solving to bypass technical jargon.- Predictive Fulfillment: A look at the future of IoT sensors and AI agents that order spare parts before a machine actually breaks.- Agent-to-Agent Commerce: How to build digital experiences for the AI agents that will soon be shopping on behalf of global organizations.Value is not found in the catalog size. It is found in the speed of the solution.
by prioritizing authenticity and getting to the point fast for AI search.- Paul Briggs (Principal Analyst, EMARKETER): The data behind the Canadian market, from last mile delivery hurdles to the future of automated grocery replenishment.Whether you’re a CTO drafting a tech strategy or a marketer fighting for authenticity, this episode is packed with real-world takeaways you can use today.Listen now and keep an ear out for Part 2 coming soon!
Automation and Openness: Lessons from the Australian FrontlineAustralia has a 20-year head start on the self-service revolution. Kristie Longhurst from Diebold Nixdorf and Top Retail Expert Nick Harbaugh discuss why automation is the only viable answer to the global labor crisis and rising operational costs.Inside the Episode:- The Demographic Surprise: Why the elderly are embracing self-checkout while millennial men remain the most hesitant group.- Gentle Loss Prevention: Using AI for suggestive shrink reduction that preserves the customer relationship instead of creating friction.- The Economic Catalyst: How Australia’s unique cash-handling model is forcing a massive shift toward 30-lane self-service footprints.- The Death of Lock-in: Why an open, API-driven foundation is now the primary requirement for retail scalability.Stop fighting for labor. Start building a flexible, open-tech foundation.
Shrinking margins, labor shortages, and the complexity of omni-channel fulfillment are putting unprecedented pressure on grocery and convenience retailers. On the latest RETHINK Retail Podcast, recorded live at EuroShop, Renee Hartmann, Top Retail Expert, sits down with Zsuzsa Hordai of SPAR International and Aidan Mittra of OrderGrid to unpack these operational pressures, and what they demand from retailers next.KEY TAKEAWAYS- Margins and workforce are the defining pressures: Declining profits and difficulty retaining staff at every level of the organization remain the industry's most urgent challenges.- Technology should amplify people, not replace them: The best implementations automate low-value tasks so associates can focus on customer engagement and high-value work.- Real-time data drives better decisions: Moving beyond lagging back-office systems gives retailers the visibility to act on out-of-stocks, expiring inventory, and margin risks before they escalate.- Out-of-stocks damage more than revenue: In an omni-channel world, stockouts erode customer trust and long-term loyalty.- Practical automation is already here: Computer vision, RFID, and human-in-the-loop systems are being deployed today to improve shelf availability and operational efficiency.This episode explores how a real-time data foundation can reduce friction for shoppers and staff alike, and position the physical store as a driver of lasting growth.
Beyond Vanilla AI: The Era of Agentic CommerceThe retail industry has moved past experimentation. We are now in the realization phase where AI agents deliver frictionless, store-like expertise to digital channels.Vic Miles from Microsoft and Crispin Lowery of Rezolve AI join Jeremy Goldman to discuss why the early adopter advantage is now a requirement for brand survival.Key Discussion Points:- The Expertise Bridge: How agents bring the nuance of an in-store associate to the digital checkout.- The Tesla Analogy: Why retail tech is shifting from rigid engineering to fluid, software-first experiences.- Personalization as a Killer App: Using AI to move from broad demographics to solving singular problems for individual shoppers.- Choosing the Right Foundation: Why no-hallucination platforms and transparent brand voice control are the new vendor table stakes.Stop managing metrics. Start mastering the human experience.
to contextual, localized footprints.- Architectural Restraint: The discipline required to modernise historic buildings without losing their soul.Stop building static spaces. Start designing for the fluid shopper.
rather than distracting from the brand markers.Stop building stores. Start designing experiences.
On the latest RETHINK Retail Podcast, host Toby Pickard of the Institute of Grocery Distribution (IGD) sits down with Aidan Mittra, Co-founder of OrderGrid.They explore how real-time inventory technology is transforming store efficiency, supply chain management, and the future of grocery retail.KEY TAKEAWAYS:- Location and expiry awareness is now essential: Retailers need to know exactly where items are and whether they are sellable, not just whether they exist in the system.- A real-time data layer connects the dots: Bridging ERP and POS systems gives retailers full visibility across the front of house and back room.- Better data means better orchestration: Precise item location reduces picker search time, improves staff deployment, and enables automated replenishment.- Hybrid fulfillment is redefining store design: OrderGrid's patented approach blends traditional retail with a micro-fulfillment dark store component, dramatically reducing picking times.- Emerging technologies are raising the bar: RFID, 2D barcodes, and computer vision are set to transform expiry traceability and strengthen sustainability across the supply chain.- The hyper-connected store is within reach: AI-empowered physical retail spaces are creating better experiences for staff and shoppers through improved availability and operational transparency.This episode explores how a clean, real-time data foundation positions retailers to compete in an increasingly connected grocery landscape.
by openly discussing the challenges of global manufacturing and carbon-heavy supply chains.Stop building for the next quarter. Start building for the next generation.
tasks like catalog enrichment and data hygiene rather than creative prompts.- AEO is the New SEO: How the role of the brand site is shifting from a revenue driver to a discoverability hub for Answer Engines (LLMs).THE TAKEAWAY:Stop sinking costs into flashy trends. Start investing in a site that actually converts.
culture is now a requirement for survival.INSIDE THE EPISODE:- The ROAS Trap: Why high returns often hide cannibalization and how Gildan focuses on incremental growth instead.- Test and Learn: Placing experimentation at the center of the operating model to find the 3% of initiatives that actually scale.- The Final Differentiator: As AI automates the grunt work of reporting, strategy becomes the only competitive moat left.Stop managing channels. Start managing the consumer footprint.Watch the full episode here.
On the latest RETHINK Retail Podcast, host Fritz Finlay sits down with Jeannie Scarlet Freis-Terry of Albertsons and Aidan Mittra, Co-founder of OrderGrid, to discuss how grocers can modernize their technology stack.They explore building lasting vendor relationships and laying the operational foundation for an AI-driven future in the grocery sector.KEY TAKEAWAYS:- Great partnerships solve big problems: The best vendor relationships go beyond a single solution, enabling capabilities retailers could not build independently.- Modernization is a journey, not a switch: Given legacy system complexity, a phased deployment approach is far more practical than a full rip-and-replace strategy.- AI needs a solid foundation: Effective AI deployment requires trusted, real-time data. Without it, even the most sophisticated tools will underdeliver.- Pilots should be focused and measurable: Testing in five to twenty locations over four to six weeks allows retailers to prove value without overcommitting to full integration.- Feedback from the floor matters: Input from associates and customers early and often surfaces insights that data alone cannot capture.- Small-scale experimentation beats hesitation: Retailers who embrace controlled testing learn faster, fail cheaper, and build stronger strategies over time.IN SUMMARY:This episode explores how grocery retailers can move from legacy constraints to a modern, partnership-driven model built for the demands of today and the opportunities of tomorrow.
by focusing on the three pillars: People, Orchestration, and Governance.- Agentic Reality: How organizations like SoftBank and Roche are saving hundreds of thousands of hours by operationalizing AI on day one.- Vibe Coding and Creativity: Why accessible AI is turning non-technical leaders into creators and why that is the ultimate competitive advantage.Stop managing the hype. Start building for business impact.
Consumer habits are shifting fast, and the pressure on grocery retailers to keep up has never been greater.On the latest RETHINK Retail Podcast, R.J. Hottovy of Placer.ai and Aidan Mittra, Co-founder of OrderGrid, discuss the state of the industry and how retailers can adapt to modern demands.THE KEY TAKEAWAYS:- Shoppers are more fluid than ever: Consumers are moving freely across in-store, pickup, and delivery channels based on convenience. Consistent execution across every touchpoint is now critical.- Retail routines are expanding: Macroeconomic pressure is driving shoppers to spread spending across discounters, club stores, and convenience retailers rather than relying on a single grocery brand.- Back-end operations are the differentiator: Heavy investment in front-end digital experiences means little without reliable inventory accuracy and quality behind the scenes.- AI in grocery is finding its footing: Current applications are largely front-end focused, but the foundation being built today will determine how effectively retailers can deploy AI operationally in the future.Winning in modern grocery retail starts not with the customer-facing experience, but with the operational infrastructure powering it.
from high-stakes merchandising decisions.THE BOTTOM LINE:Value isn't found in the code. It is found in the result. Stop counting loss and start driving action.Listen to the full episode here!
of the retail calendar.THE TAKEAWAY:Stop managing the algorithm. Start mastering the message.
(GRWM) beauty movement, quip is reframing a 2-minute chore as an essential wellness ritual.LISTEN NOW:Listen to the full conversation here.
posts and repurpose them across every digital touchpoint.📈 The Result: Performance at Scale: By automating logistics and focusing on creator relationships, Allbirds has turned social proof into a scalable science.THE TAKEAWAY:Value is not found in a single post—it is found in the network.
Most organizations break the same way: they get bigger, slower, and more rigid.Ujjwal Dhoot of Tractor Supply Company argues for the opposite approach: if you want to scale, you have to build like water—not like a box.ADAPTABILITY OVER RIGIDITY:💧 Build Like Water: Scaling doesn’t mean chaos; it means fluidity. The best teams know when to standardize—and when to flex.🏗️ Structure Without Constraint: High-performing teams operate within a structure, but they aren’t trapped by it when the environment shifts.⚡ Preserving Speed: This mindset is how you maintain momentum through growth and acquisitions, where culture and speed usually get diluted.THE TAKEAWAY:✨ If your organization only works under perfect conditions, it won't last.🚀 If it can adjust without breaking, it will.
Top Retail Expert Joshua Rockoff was joined by Yuliya Samsonava from EPAM and Vic Miles from Microsoft onsite at Shoptalk Spring to explore how agentic AI is being applied within luxury retail.In this episode, we dive into connecting data across systems, supporting decision-making in real time, and elevating the role of store associates.RETAILERS WILL GAIN INSIGHTS INTO:📱 The Modern Associate: How to equip store associates with a complete, real-time view of each customer.📈 Demand Signals: How to improve product allocation using live demand signals and client-level insights.✨ Service Recovery: How to streamline service recovery while maintaining a high-touch, luxury experience.🏗️ Orchestration: Why AI should sit as an orchestration layer across systems rather than a siloed tool.THE BOTTOM LINE:If you're evaluating where AI can drive measurable impact across your business, this podcast provides a grounded, execution-focused perspective.
is a personalization failure. If a CEO can't make a decision based on a report that day, the report has failed.THE TAKEAWAY:Innovation isn't about having the most AI; it's about having the most discipline. The winners of this era will be those with the cleanest code and the most integrated data.
culture of e-commerce with the enterprise-grade reliability required for brick-and-mortar operations.- From EV charging to third-party delivery, retailers are losing visibility into the customer journey. A modular backend is the only way to unify these disparate data points into a single, loyal experience.The Bottom Line: A future-proof system does not exist. What exists is an agile system that allows you to say yes to the unpredictable.
Direct-to-consumer (DTC) gave brands control over experience, data, and customer relationships. As brands grow, that model alone becomes limiting.This episode explores how brands move from subscription-based models into retail and multi-channel strategies — and what changes when products leave controlled environments and enter broader distribution.Podcast OverviewFritz Finlay is joined by Reba Hatcher, Chief Commercial Officer at ButcherBox, and Jennifer Cline, CMO of SubSummit.Together, they discuss the transition from DTC to retail, focusing on how brands scale while maintaining consistency across channels.Key Topics Covered- Why DTC alone is no longer sufficient for growth- How brands transition from subscription to retail- The trade-offs between control, scale, and visibility- What changes in product positioning, messaging, and packaging- Operational challenges of multi-channel expansion- How DTC and retail strategies can work togetherAbout SubSummitThis episode is part of SubSummit (May 13–15, Kansas City), a leading event focused on subscription, commerce, and retail.SubSummit brings together brands and operators working through multi-channel growth, including the shift from DTC to retail environments.
What if the real problem with AI in retail isn’t intelligence—but expertise?Recorded live at Shoptalk Spring in Las Vegas, this conversation breaks down how Boot Barn is tackling one of retail’s hardest challenges: scaling deep, technical product knowledge across 500+ stores—without losing credibility on the floor.Instead of relying on generic chatbots, Boot Barn built a custom AI “associate” designed to know the difference between looking right and being right—especially when safety, compliance, and performance matter.Key Insights:- AI is only as good as what it knows. Boot Barn uses Retrieval-Augmented Generation (RAG) to ground AI in real product specs, safety standards, and brand knowledge—reducing hallucinations and increasing trust where it matters most.- The real unlock isn’t AI—it’s humans training it.Professional copywriters aren’t being replaced—they’re evolving into AI trainers, shaping how the system communicates and ensuring the brand voice stays authentic to the Western and workwear customer.- Expertise, on demand. In a high-turnover retail environment, AI becomes a “digital co-worker”—giving store associates instant access to complex product knowledge they might otherwise take years to learn.- Search is no longer the battleground. As discovery shifts toward AI-driven answers, Boot Barn is preparing for a world where visibility depends on how well your knowledge is structured for machines—not just humans.Listen to the full conversation to see what retail AI actually looks like when it works.
Retail Media OpportunityThrough EdgeSense, fragmented in-store data is unified into a single intelligence layer. This enables AI-driven recommendations across pricing and assortment, while also opening the door to in-store Retail Media. Digital displays can measure engagement such as dwell time, giving brands clearer visibility into performance at the shelf.
black-box solutions, Williamson explains why Costco is intentionally choosing a more complex, transparent path. By keeping member data behind its own firewall and inviting partners to work natively inside the Costco data cloud, the company eliminates signal loss while upholding its core code of ethics: respect for the member and respect for the supplier.No AI Strategy Without a Data Strategy The conversation centers on the necessity of a modular, interoperable tech stack. Morgan and Williamson explore how this foundation prepares Costco for the era of agentic commerce. By organizing data properly today, Costco ensures it can provide relevant value wherever members shop in the future—whether via an LLM, a search engine, or the warehouse floor.
emergencies to a structured, strategic advantage.The 4 Levels of Compliance Maturity:- Level 1 (Reactive): Ad hoc responses and constant emergencies.- Level 2 (Fragmented): Siloed regional teams and high double work costs.- Level 3 (Connected): Shared tools and unified data architectures.- Level 4 (Strategic): Compliance as a high speed growth engine.Whether you are expanding into 5 countries or 50, this session provides a checklist for turning legal risks into a competitive edge.Watch the full interview to future proof your global retail operations.
of the industry, retailers can finally return to being entertainers and experts. From AI-driven leadership coaching to real-time product insights, the goal is to give associates their time back.Watch the full interview to see how Diebold Nixdorf and WHSmith are turning data into a genuine competitive advantage.
Experiment. The ones who win are going to be those whose products AI can actually find, understand, and recommend.
of the industry, we aren't replacing the workforce. Instead, we are re-empowering retailers to be the entertainers and artists they were meant to be, bringing intimacy and delight back to the physical space.Watch the full interview to see how Avery Dennison is bridging the gap between digital intelligence and physical artistry.
to design, it should be the starting point. Elevating materials teams reduces waste and simplifies calendars, ensuring your brand is ready for upcoming transparency regulations like Digital Product Passports (DPP).Listen the full podcast to future-proof your product journey.
(dressing up for TikTok but living in sweatpants) to the surprising return of cinema-going, this episode covers exactly how to reach the next generation in 2026.Watch the full interview for the complete Gen Z playbook.
Insights at Shoptalk, about the ideas and trends expected to define this year’s event.Their discussion explores several themes emerging across AI in retail today:- Human-Centric AIAs automation expands across retail operations, successful brands are focusing on how technology can enhance, not replace, the human elements of service, connection, and experience.- AI as a MultiplierRather than asking what roles AI replaces, retailers are increasingly exploring how AI can expand what teams are capable of accomplishing.- From AI Hype to Retail ImpactThe most valuable AI applications are solving long-standing retail challenges, from merchandising decisions and demand planning to customer engagement and discovery.Joe also shares how these themes are reflected in the Shoptalk Spring 2026 agenda, where leaders from companies such as New Balance, Victoria’s Secret, and Reddit will discuss how AI is shaping the next phase of retail innovation.
In this episode of the RETHINK Retail Podcast, Digital Shelf Institute Executive Director Lauren Livak joins Paul Murphy to discuss what’s shaping the next phase of ecommerce, from changing shopper behavior to the growing gap between browsing and buying.They discuss why many digital experiences still struggle to help shoppers make decisions, and what retailers can do differently to better capture attention and support the path to purchase.Key discussion points include:- The Conversion Gap: Why rising site traffic doesn’t always translate into completed purchases.- The “Imagination Gap” in Ecommerce: How visualization and contextual experiences help shoppers understand products in their own environment.Explore the insights shaping the next phase of ecommerce.
Is Your Store Ready for What's Next?Modern retail is about more than just selling products. It’s about being fast, reliable, and smart right when the customer needs it most. In our latest podcast, Intelligence at the Edge: Powering the Store of Tomorrow, we’re breaking down how the world's leading retailers are using edge computing to transform the shopping experience.Why Listen?Host Michael Klein talks with Mariya Zorotovich, General Manager at Intel and Frank Baur, COO at Diebold Nixdorf about the tech that keeps stores running at peak performance. Forget the buzzwords. We’re talking about real solutions for real-time retail.What You’ll Discover:- Speed That Matters: Why processing data in the store (not the cloud) is the key to zero-friction checkouts.- Reliability at Scale: How to keep thousands of locations synced and surging without system failures.- Smart Growth: How to build a modular foundation that supports AI, computer vision, and personalization today.Don't let your infrastructure hold you back. Tune in to find out how to build a store that is truly future-ready.
Luxury Retail: High-Tech Meets High-TouchIn a market saturated with options, true luxury is defined by the depth of the experience.In this episode, Barney Stacher and Shunda D. Lynch of Bloomingdale’s, explore how leading retailers stay relevant in a digital-first world.They break down the necessity of storytelling and why the most advanced AI should serve the sales associate, not replace them.What we explore in this session:- The secret to turning one-time shoppers into lifelong clients through rapport.- Leveraging AI to pinpoint manufacturing defects and minimize return rates.- How different age groups are adapting to new retail tools and follow-up strategies.Discover how to blend predictive data with authentic human connection to keep your brand at the top of the luxury market.
Community: Why the best customer insights are moving to private spaces.- Authenticity: The secret to building trust in an automated world.Get the boots-on-the-ground insights you need to stay future-ready.
that end up as shelfware. Tune in to learn how to build an AI strategy that empowers your people and drives operational excellence.
Tune in to learn how to balance high-tech agents with the human touch that builds true brand stickiness.
can drastically reduce physical sampling and overdevelopment. By shifting the focus to digital material libraries and smarter assortment building, brands can actually do more with less, gaining the creative space needed to innovate.Stop letting inefficient cycles drain your profit. Tune in to discover why the future of fashion is built on smarter processes, not just faster trends.
cycle. Listen to the conversation to see how to scale without losing your soul or your profit.
commerce guardrails before rolling out customer-facing AI.Key Topics Covered:- The Governance Shift: Why the CEO and Board are now leading the AI policy conversation- Internal First: How coding and productivity tools are providing the first real wins for ROI- Empowering Employees: Using AI chatbots to support store associates and improve the customer experience- The 2025 Benchmark: Insights from the now-published Retail AI Trends reportThe report mentioned in this episode is now live! Get the full benchmark data on how your peers are investing in AI today.
is replacing the one-size-fits-all model.Stop piloting and start executing. Listen now to discover how to transform your strategy from a digital distraction into a high-performance, human-centric engine.
fails and how to build genuine trust with savvy shoppers.- The AI Unlock: Using generative tools to provide real time expertise to store associates.Incentivized Loyalty: Closing the gap between in store service and online conversions.
Innovation: The framework for ensuring AI projects solve core business problems rather than staying stuck in the lab.- The AI Super-Cycle: Why AI is a foundational layer for the next decade of retail, not a temporary financial bubble.
- Cultural Evolution: Why true retail digital transformation requires overcoming the human fear of replacement and fostering a culture of innovation from the ground up.
AI is now a core requirement, not a side project.In this episode of the AiR Podcast, Top AI Leader Kimberly Morgan sits with Sameer Sharma and CK Wang from MediaTek, to discuss how edge AI and AIoT platforms are delivering measurable ROI across retail operationsThe conversation explores why intelligence is moving closer to the device, how edge AI supports real-time decision-making, improves cost efficiency, strengthens data privacy, and enables scalable AI deployment across stores.Key themes include shrink reduction, checkout optimization, infrastructure strategy, and the practical realities of adopting AI at scale.If you are defining your retail AI roadmap, this episode offers a grounded, execution-focused perspective.
Real-time inventory management is reshaping how grocery retailers manage availability, labor, and store execution.On the latest RETHINK Retail Podcast, DeAnn Campbell speaks with Aidan Mittra, Co-Founder of OrderGrid, about how real-time, location- and expiry-aware inventory gives retailers true operational visibility that drives better product availability, reduced waste, and stronger margin protection across stores and distribution networks.Key Takeaways- Inventory quality matters: Accurate counts are not enough. Items must be findable, sellable, within date, and in the right location to support profitable operations.- Automated replenishment: Demand-aware ordering reduces manual work for store teams and enables faster, more consistent ordering.- Perishables management: Granular tracking and demand forecasting help minimize waste and maximize sales.- Inventory as an early indicator: Real-time data can surface operational and margin risks before they appear in sales reports.This episode explores how real-time inventory can form the foundation for more predictable, disciplined grocery operations and help position inventory as a measurable business advantage.
Physical retail isn’t just surviving, it’s thrilling, immersive, and unforgettable!In this episode, Sandi Danick, SVP at Triple Five Group, shares how immersive attractions, authentic experiences, and tech-driven insights are transforming shopping into something people can’t wait to return to.Key Takeaways:- Why experience drives loyalty and foot traffic- Engaging Gen Z authentically- Blending entertainment, retail, and culture- Using tech to enhance, not replace, the human touchWant to see how commerce and entertainment collide to create loyalty and foot traffic?
Frictionless checkout has become one of the most discussed topics in retail technology. But for enterprise retailers, the real question is not whether checkout can be frictionless. It is whether it can perform consistently under pressure.Checkout is where throughput, labor efficiency, compliance, and shrink converge. It is the operational control point of the store.In a conversation hosted by Emily Crowe, Editor-in-Chief at Progressive Grocer, Matt Redwood, VP Retail Technology Solutions at Diebold Nixdorf, joined Zara Ngouen, VP Information Technology at Lidl US, to examine what modern AI-enabled checkout requires at scale.The discussion explores how retailers are applying AI-powered age verification to reduce associate interventions while strengthening regulatory compliance. It addresses how real-time behavioral analytics can proactively identify risk patterns and support shrink reduction strategies. And it examines how retailers are redesigning front-end environments to balance automation with human oversight, preserving both efficiency and customer trust.A key theme throughout the conversation is that frictionless checkout is not about removing people or layering in disconnected technology. It is about intelligent retail infrastructure. AI, software, hardware, and services must work together to optimize front-end performance across diverse store formats.As labor volatility continues and cost pressure intensifies, front-end optimization has become a strategic priority. Retailers are rethinking checkout architecture not only to improve customer experience, but to strengthen operational resilience, reduce shrink exposure, and scale modernization efforts across large store estates.For retail executives evaluating AI checkout solutions, loss prevention technology, and automation strategies, this episode offers practical insight into how leading organizations are approaching front-end transformation today.
What does it really take to win over Gen Z and Gen Alpha in 2026?Aliyah Flowers, B2B Community Manager at RETHINK Retail, connects with Sourabh Sharma, Head of Marketing at Histoires de Parfums, to unpack what younger generations actually value.They discuss:- Why community and values now matter more than visibility- How Gen Z and Gen Alpha think differently about sustainability and spending- Where AI genuinely adds value in personalization and where it’s just noiseFrom cultural relevance to conscious consumerism, this conversation challenges brands to think deeper, not louder.Join the conversation with our global retail community at www.globalretailleaders.com
Ask April AI, spoke with Marie Schwartz, CEO of RETHINK Retail, about leadership, community, and the real future of AI in retail.They explore:- Why true community starts with deep listening, not followers- What retailers must prioritize in 2026 beyond chasing every new AI trend- How leading with vulnerability can be a competitive advantage- From venture-backed founder to community-driven CEO, Marie shares why 2026 must be the year of execution and application in retail.Join the conversation with our global retail community at www.globalretailleaders.com
From garage startup to global cult following.During NRF 2026, one thing really stood out in this conversation between Marie Schwartz and Jennifer Sprague, CMO at Hammit.Hammit has built something rare. Customers do not just buy a bag. They collect them. They trade them. They know the story behind the rivets. That kind of loyalty is intentional..They discuss:- How Hammit protects its brand identity while expanding physical retail- Why resale and community are strengthening long-term loyalty- The operational discipline behind rapid DTC and store growth- Luxury today is built on identity, connection, and strategic retail expansion.Join the conversation with our global retail community at www.globalretailleaders.com
Enterprise AI doesn’t fail because the models aren’t ready. It stalls when operating models, data foundations, and decision paths can’t keep up.Recorded at NRF, this AiR Podcast features Yael Kochman in conversation with Rakesh Srinivasan (The Estée Lauder Companies) and Chris Daniels (Toptal) on what it takes to move from scattered experimentation to repeatable, enterprise deployment - across brands, regions, teams, and partner ecosystems.Key takeaways- Why saturation, skepticism, and a fragmented customer journey are forcing beauty brands to rethink how innovation gets delivered- What must change inside the enterprise to scale AI: product-oriented teams, clear intake and sequencing, and strategy-led roadmaps- The real governance challenge: maintaining brand voice and trust as data flows through platforms, vendors, and generative layers- How modular, “build once, scale many” platforms enable faster deployment across brands- When partnering accelerates outcomes - and why building everything internally can slow progress- A concrete example: Jo Malone London’s Scent Finder and what it shows about treating AI as a product, not a pilotLearn more about The Estée Lauder Companies and Toptal
T to break down the signals that mattered most from both the show floor and the stage.Rather than rehashing headlines, the conversation focuses on the realities retailers are facing today, including:• Why NRF 2026 felt fresher and more grounded than recent years• The shift from AI education to AI implementation and accountability• Where pressure is building around data readiness, change management, and ROI• Practical examples of what is working, what remains difficult, and what may be overhyped• Why transparency, experimentation, and learning from failure stood out this yearWhether you missed NRF or attended in person, this episode offers a clear, honest debrief designed to help retail leaders cut through the noise and focus on what truly matters.Listen to the full episode of Retail Therapy
DoubleVerify.The discussion focuses on how retail media measurement is evolving as brands and retailers move beyond impressions and clicks toward outcome-based metrics that matter to the business.Key insights from the episode include:- Why impressions and clicks are no longer enough for measuring retail media success- How retailers and brands are shifting toward revenue, incrementality, and ROAS- The role of verification, fraud prevention, and brand suitability as table stakes- How retail media networks, CTV, and walled gardens should be measured- Where AI fits into the future of advertising measurement, and where human judgment still mattersWith retail media networks growing rapidly, this episode breaks down what “good measurement” actually looks like in 2026 and how retailers can prioritize smarter budget decisions without waiting for perfect data.🎧 Listen to the full episode to hear the top NRF insights on retail media measurement.
Unlock the Future of Brand GrowthDiscover what’s changing fastest in how brands grow today, straight from industry leaders who are shaping modern commerce.The RETHINK Retail Podcast takes you behind the scenes of marketplace strategies, ecosystem-driven growth, and omnichannel success.Learn from the expertise of Tim Derner of Authentic Brands Group and Remington Tonar of Cart.com as they explore:- Marketplace acceleration: How Amazon, TikTok Shop, and global platforms are driving brand expansion.- Ecosystem advantage: Why combining brands, IP, talent, entertainment, and retail partnerships creates outsized impact.- Omnichannel pitfalls: The most common traps brands fall into when trying to be everywhere at once.- AI in operations: Where automation and intelligence are quietly improving efficiency without being the headline.Whether you’re a brand manager, retailer, or commerce innovator, this episode provides actionable insights to help your brand scale globally, simplify operations, and stay ahead of the competition.🎧 Listen now and transform the way your brand grows.
Recorded live at NRF 2026: Retail's Big Show, this episode of the RETHINK Retail Podcast features Michelle James, Vice President at CTIA, in conversation with Melissa Blassingame, RVP of Partner Alliances at Twilio.As consumers increasingly ignore unknown calls, this episode explores how Branded Calling ID in retail is helping brands rebuild trust and improve voice engagement.- Why trust in voice communications is critical for modern retail- How Branded Calling ID improves answer rates and customer experience- Real-world retail use cases, including delivery and customer support- How industry standards and collaboration are restoring trust in voice🎧 Listen to the episode to learn how Branded Calling ID is bringing trusted voice back to retail.
Ecosystem at Rezolve AI, discuss moving beyond traditional search, helping shoppers make confident decisions, and blending AI with human expertise.Discover what intelligence-driven retail looks like in a one-of-a-kind product world.
Retail AI is evolving — and the biggest breakthroughs are happening after the sale.In this episode of the Rethink Retail Podcast, host Michael Zakkour speaks with Aadil Kazmi, Head of AI at Infios, about how agentic AI is reshaping retail execution across order management, fulfillment, and transportation.Key Takeaways- Execution is the new battleground – AI’s biggest retail impact is shifting from planning to fulfillment and post-purchase experience- Connected systems win – Breaking silos between OMS, WMS, and TMS enables real-time visibility and self-healing operations- Agentic orchestration is here – AI agents are already making live sourcing, routing, and exception-handling decisions- Modularity unlocks scale – Flexible, interoperable architectures outperform monolithic systems in speed and ROI- Purpose-driven AI pays off – Fewer backorders, faster deliveries, and higher customer satisfactionReady to transform retail execution with AI?Connect with Infios to learn how agentic AI can power intelligent, end-to-end supply chain operations.
AI is transforming how retailers manage payments, prevent fraud, and deliver seamless checkout experiences. In this episode of the Rethink Retail podcast, host Matthew Adam Smith speaks with Kai Lindstrom, VP of Retail Payment Services at SOK, and Jagrati Singh, Regional Sales Director at HCLTech.Key Takeaways:- AI-powered checkout: faster, seamless, and secure transactions- Fraud prevention: smarter detection and reduced operational risk- Modern POS systems: upgrading legacy infrastructure for agility- Hyper-personalization: tailored offers and experiences at scale- Systems integration: aligning platforms, partners, and data for frictionless payments🎧 A must-listen for retail, payments, and technology leaders navigating AI-driven commerce.
🌟 Can you feel the anticipation? Together we rise!The countdown to NRF big show 2026 has begun! This year promises new activations and global insights that will reshape the retail landscape.What’s one thing you hope to learn at the show? Share with us.
In this episode of RETHINK Retail, Top Retail Experts unpack how much customer expectations have accelerated and expert tips for retailers trying to compete across stores, apps, loyalty programs, and connected channels.Join Emily Pfeiffer, Principal Analyst of Commerce Tech at Forrester and Roopi Crowley, Managing Director of Strategic Retail at T-Mobile for Business, as they explore:- The future of loyalty programs- Dynamic pricing and personalized offers- Collecting and leveraging customer feedback- Using connectivity and data to drive smarter merchandisingLearn how to turn customer expectations into opportunities.🎧 Listen now and rethink your retail strategy.
CEO at PropTexx- Sara Ahmed Holman, Chief Commercial Officer at Bobbie- Justin Rinaldi, Director of Marketing and eCommerce at Safety Speed Manufacturing- Diptendu Ray, Head of Product Management at Giant Tiger- Swetha Subramanian, Vice President, Data Science and AI Products at Loblaw Companies Limited- Hanna Moisander, Chairperson at Lager 157- Tammy Mo, Chief Executive Officer of Mozzimo Jewelry- Bubs Shah, Director of UX Design at Macy'sTogether, these perspectives paint a clear picture: 2026 will reward retailers who move faster, build trust, and operationalize AI at scale.
In this episode of Rethink Retail, host Martin Bailie is joined by Jerome Hamrit, Senior Vice President for Data and Retail Media at VusionGroup, and Thaddeus Segura, Senior Vice President for Product at VusionGroup, to explore the evolution of the connected store.What you’ll learn in this episode:- Why store digital transformation is fundamentally different from e-commerce transformation- How real-time data from ESLs, computer vision, IoT sensors, and transactional systems creates a “live store”- Why platform thinking and system integration matter more than adding new devices- How Walmart and Carrefour approached connected store infrastructure at scale- The shift from “interesting technology” to essential retail capability- What “precision commerce” means and why it represents the future of retail execution- How connected stores unlock value for retailers, store teams, and brands through better execution, productivity, and monetization🎧 Listen now to understand how connected stores are redefining retail performance.
What if store cameras were one of retail’s most underused growth assets?In this episode, Martin Bailie (Advisory Board, RETHINK Retail) sits down with Karissa Price, Chief Customer Officer at Dragonfruit AI, and Randy Meadows, Retail Advisor to Dragonfruit AI and former SVP of Asset Protection at Kohl’s, to explore how video AI is transforming retail beyond loss prevention.Key takeaways:- Most retailers already have the infrastructure - the opportunity is how they use it- AI is changing the economics of video across stores and supply chain- Buy-in happens when multiple teams see shared ROI- The real shift is moving from passive footage to actionable decisions🎧 A must-listen.📍 Join Dragonfruit AI at NRF Big Show for their Big Ideas session, “From Video to Value: Turning Cameras into Retail Growth Engines.”#RetailTechnology #VideoAI #RetailInnovation #LossPrevention #DragonfruitAI
What happens when survey-based consumer research gets replaced by real-time, AI-orchestrated insight?At GroceryShop 2025, host Kirat Anand sits down with Trevor Sumner, CEO of iGenie.ai, to unpack how the company is redefining a $35B insights industry.They explore:- Why traditional surveys fail — and why 70% of responses are unusable- How iGenie analyzes billions of real consumer signals across search, social, video, and reviews- How AI-driven insight accelerates innovation cycles from 18 months to 2–3 monthsJoin the conversation with our global retail community at www.globalretailleaders.com
CEO of The Zero Proof, to unpack what’s fueling the explosive rise of the non-alcoholic (NA) movement — and how retailers can capitalize.They explore:- The cultural shift toward wellness, moderation, and premium adult experiences- How new NA spirits, wines, and cocktails drive incremental revenue, not substitution- The operational blueprint behind scaling NA from blog → retailer → portfolio brand builderJoin the conversation with our global retail community at www.globalretailleaders.com
Hospitality at Palo Alto Networks, to unpack the new language of retail resilience.Kenneth brings 20+ years of hands-on retail security experience — from securing Westfield’s digital ecosystem to helping luxury brand Amiri scale securely through hypergrowth. His message is clear: compliance is no longer enough - resilience is the strategy.Key takeaways:- The retail attack surface has expanded dramatically across omnichannel, IoT, and connected store ecosystems.- AI is accelerating threats through deepfakes, automated fraud, and sophisticated social engineering.- Zero Trust is emerging as a business enabler — reducing risk while simplifying operations.- Fragmented security stacks are holding retailers back; unified visibility is now essential.- AI agents are reshaping future operations, requiring new security mindsets and governance.🎧 Listen now and future-proof your retail organization.Special thanks to Palo Alto Networks for making this episode possible. Visit their NRF booth #3956 to see how top retailers are building cyber resilience that scales.
How is PepsiCo reshaping its future while staying true to the brands consumers love?In this episode, host Matt Mueller sits down with Michael Del Pozzo, President of PepsiCo North America, to explore the company’s bold new chapter.They discuss:- How PepsiCo balances data-driven precision with creative instinct- What’s fueling innovation across beverages, snacks, and brand refreshes- How “One PepsiCo” is accelerating speed, collaboration, and retail partnershipsJoin the conversation with our global retail community at www.globalretailleaders.com
On this episode of “Building a Modern Food Brand,” host Christina Downey sits down with Matthew Newman, CCO at It’s Skinny, to talk about the hard choices founders must make early — and why focus, discipline, and a clear go-to-market strategy matter more than saying “yes” to everyone.Matthew shares:- Why startups must define where they want to live — and hold firm- How It’s Skinny reset its core strategy before scaling- The breakthrough behind their new low-carb, low-calorie rice innovation🎧 Listen NowJoin the conversation with our global retail community at www.globalretailleaders.com
What happens when automation, speed, and smart fulfillment collide in the grocery industry?In this episode of the Global Retail Leaders Podcast by RETHINK Retail, host Theo sits down with Petr Lizner of Rohlik Group - one of Europe’s fastest-growing online grocers, to walk us through how Rohlik’s blend of automation hardware and in-house software is redefining what modern grocery can achieve.They explore:- How Rohlik scales high-efficiency online operations across multiple countries- How scalable automation can work in the online grocery environment- The surprising fulfillment metrics, like near-zero commercial shrink, that online models can outperform offline retail on.Join the conversation with our global retail community at www.globalretailleaders.com
Value isn’t just about low prices anymore. As shoppers become more intentional and economic pressures rise, retailers are shifting their strategies—from promotions and pricing to emotional connection and brand authenticity.We dive into how value is being redefined across the industry. Joined by experts Andrew Smith, Carol Spieckerman, Liza Amlani, and Andrea K. Leigh, we explore how retailers are aligning with evolving shopper priorities and what “value” really means today.Special thanks to Adobe and Icertis for making this episode possible!
What happens when technology meets true customer empathy?In this episode of Rethink Retail: Global Retail Leaders, host Alex Baker sits down with Uttam Kumar, Engineering Manager at American Eagle Outfitters, to discuss:- How engineers are becoming storytellers and changemakers in retail- The real role of AI — beyond recommendations, toward anticipation- Why successful digital transformation starts with people, not tech- Moving from waterfall to agile: lessons from 17+ years in retail systems- How hyper-personalization and data discipline define the next retail decade🎧 Listen to the full conversationJoin the conversation with our global retail community at www.globalretailleaders.com
EuroShop only happens once every three years — and every edition sets the pace for the future of global retail.In the latest RETHINK Retail Podcast, host Alexis sits down with EuroShop Director Elke Moebius and EHI Senior VP Ulrich Spaan for an inside look at what’s new, what’s evolving, and what the world can expect from EuroShop 2026 in Düsseldorf — including its first-ever expansion to Dubai.If you’re shaping the next wave of store design, retail tech, or shopper experience, or planning your trip to one of Europe’s biggest retail events, this is an episode you don’t want to miss.🎧 Tune in now
In this Rethink Retail podcast episode live from Groceryshop, David Weinand (Incisiv) speaks with Elisa Lyew, founder of Elisa’s Love Bites, on transforming her passion for clean, better-for-you desserts into a fast-growing national brand.They explore:- How Elisa pivoted from a decade-long NYC bakery to a scalable CPG model- Why clean ingredients, gluten-free recipes, and refined-sugar-free sweets set the brand apart- The focus on a hero product — the chocolate-chip cookie — as the foundation for national expansionJoin the conversation with our global retail community at www.globalretailleaders.com
Join Timm Henderlight, Lead Strategy Consultant at Perficient, and Rick Olson, Consult Partner at Kyndryl, as they reveal how predictive analytics and AI are transforming holiday retail planning.Discover how retailers are:- Forecasting demand with greater accuracy- Optimizing inventory and assortments- Streamlining operations for peak seasonWhether you’re a retailer looking to gain a competitive edge or simply curious about how data drives holiday success, this episode offers practical insights to help you plan smarter and sell more.Special thanks to @Kyndryl for making this episode possibleListen Now
Chairman at Hydrow, the premium connected rowing experience redefining home fitness.They explore:- How daily movement can make the world a kinder place- What it takes to build three companies in one — hardware, software, and content- The challenge of scaling while keeping authentic community at the core- Why “the customer is the company” at Hydrow- How founder mindset and leadership evolve through growth- The next frontier: personalization, AI, and the end of cohortsJoin the conversation with our global retail community at www.globalretailleaders.com
VTEX Video Podcast Series giving senior retail leaders an insider’s edge on the trends, tech, and tactics shaping the future of B2C and B2B commerce, from seamless digital storefronts to AI-powered experiences.In Episode 1, Top Retail Expert Brendan Witcher sits down with Santiago Naranjo, CRO at VTEX, to explore how AI is reshaping the buyer journey, whether websites are becoming obsolete in an AI-first world, the risks of letting AI platforms control customer relationships and how enterprise brands can remain indispensable, even when shoppers never visit them directly. 🎧 Tune in now to rethink what omnichannel really means in 2025 and beyond
How does a century-old luxury lingerie brand balance craftsmanship, connection, and cutting-edge technology?In this Rethink Retail episode, Cathy McCabe, CEO of Proximity, sits down with Marianna Satanas, President of Hanro USA, to explore how timeless values can drive modern transformation.They discuss:- Turning heritage and craftsmanship into a modern customer experience- How human connection still defines true clienteling in luxury- Why authenticity and personalization matter more than ever- Using AI to empower teams and give customers real choice- How sustainability, quality, and emotional value shape buying behavior today
Remzi Ural as they break down how AI, agentic shopping, and moment-based experiences are rewriting retail. Learn how to turn data into actionable insights, leverage cloud ecosystems, and build an agile, AI-enabled enterprise that thrives in disruption.Listen now and rethink how your brand connects with consumers
CEO of Silk the Rich, to explore:- Transforming heritage silk into affordable luxury haircare- Scaling from 4 bottles sold to 10,000+ stores worldwide- Blending premium product experience with eco-friendly innovation (silk-based plastics!)- Leveraging AI for customer support and community engagement- Adapting to cultural differences while maintaining brand consistencyJoin the conversation with our global retail community at www.globalretailleaders.com
Self-checkout is hitting its inflection point in retail!From frictionless AI-powered produce scanning to better integration with loyalty and payment systems, the future of in-store shopping is all about speed, efficiency, and smart tech.Key takeaway: Success comes from getting the basics right, integrating technology, measuring the right KPIs, and aligning staff, not just chasing the “next shiny thing.”Check out the full insights from our Rethink Retail podcast with Host Trevor Sumner, Nino Hörttrich from Diebold Nixdorf and Amar Mokha from Incisiv.
In this special episode of Retailer Tech Tips from Groceryshop 2025, Theo Schweitz, CEO of Drive Wheel and Top Retail Expert, sits down with Rakesh Thaploo, Sr. Partner at Kyndryl, to explore the next era of grocery retail transformation.Together, they discuss how modern grocers are leveraging AI, analytics, and digital store technologies to reduce shrink, boost margins, and deliver richer customer experiences.From the evolution of in-store engagement to the rise of connected data ecosystems, this episode offers practical insights into how retailers can modernize operations while staying true to their consumers.👉 Listen now and discover the strategies shaping the future of grocery retail.
C-stores aren’t just convenience stops, they’re labs for bold new ideas.On the latest RETHINK Retail Podcast, host Jessica Couch talks with:- Yvette Fossum from Ferrero about their newest c-store launches and how they test big ideas in small spaces- Isabella Chia from Wells Enterprises on how ice cream innovations in c-stores spark brand-wide strategiesFun, fast, and full of real-world insights, hear why brands are leaning on convenience stores to innovate
How do grocery leaders balance efficiency and customer experience in the age of automation?Recorded at Groceryshop, this RETHINK Retail podcast brings together:🎙️ Zara Ngouen, VP of Information Technology, Lidl US🎙️ Matt Miles, Director of North America Retail, Diebold NixdorfHosted by Stewart Samuel, Director of Retail Futures, IGD, + RETHINK Retail Top Retail ExpertTogether, they unpack what it takes to design customer-centric self-service experiences, turn data into action, and build partnerships that power progress.Listen now to explore the future of grocery, where operational excellence meets shopper delight.
Fiscal Compliance Isn’t a Hurdle. It’s Your Launchpad for InnovationCompliance is complex, but ignoring it is riskier. In the latest episode of Next‑Gen POS, host Scott Wueschinski talks with Darko Pavic, CEO of Fiscal Solutions, about how fiscalization can reshape modern retail.You’ll learn:- Why fiscalization is more than e-invoicing- How compliant POS systems enable livestream shopping, self-checkout, and omnichannel promotions- How AI tools like FiscalGPT simplify country-specific compliance#RetailTech #POSInnovation #FiscalCompliance #Omnichannel #DigitalRetail
How does a 200-year-old porcelain icon stay relevant in the digital age?Alex Baker interviews, Vista Alegre’s Chief Digital Officer, Carla Graça, shares how the brand is blending rich heritage with bold digital transformation by:- Building a strong digital presence and expanding globally- Driving innovation in factories and design while preserving craftsmanship- Using technology to empower people, not replace them- Creating seamless omnichannel customer experiences online and in-storeFrom heritage storytelling to AI-driven tools, Vista Alegre proves that tradition and innovation can thrive together.Join the conversation with our global retail community at www.globalretailleaders.com
Extreme weather and unexpected disruptions can hit retailers hard, from spoilage and theft to costly downtime.In this episode of the RETHINK Retail Podcast, host Andrew Smith (Top Retail Expert & Co-Founder, ThinkUncommon) sits down with Jeff Kenniston (Sr. Manager of Solutions Engineering, T-Mobile) to explore how retailers can prepare before disaster strikes.💡 What you’ll learn:- Why preparedness is a strategic must-have- The real risks of outages: spoilage, theft & downtime- How connectivity & tech like network slicing safeguard operations- Practical steps to build resilience at scale🎧 Tune in now and learn how to keep your retail operations disruption-proof!
Skinny Mixes isn’t just about syrups, it’s about creating everyday moments that are simply sweeter.Melissa Minkow sits down with Tim Snyder, CEO of Skinny Mixes, to explore how the brand grew from a cult favorite into a social-forward powerhouse with over 100 flavors and a community of raving fans.Highlights include:- Why listening is Skinny Mixes’ secret sauce for loyalty and engagement- How fans drive recipe sharing, product discovery, and viral trends like #WaterTok- The role of DTC, retail partnerships, and the brand’s own app in reaching consumers- Limited-time flavors like apple crisp and nostalgic soda collections that keep fans coming back🎧 Listen now to hear how creativity blends with customer connection, and commerce to win in a competitive market.
How are leading retailers and brands using AI to transform shopping?Nordstrom’s Brad Tucker, Mars’ Shashank Kadetotad, and HCLTech’s Debraj Bhattacharya join Rethink Retail to explore:- Smarter personalization and recommendations- Greater operational efficiency- Faster product innovation- AI’s role in sustainability and customer loyaltyFrom generative to agentic AI, discover how companies are turning data into insight and creating the future of retail.🎧 Tune in to hear how they’re shaping the future of AI in retail and CPG.
Global Healing calls itself the “Rolls Royce of supplements”, and for good reason. With 28 years in the industry, the brand leads with transparency, quality, and an unapologetically bold voice.In this episode, David Polinchock sits down with Kendall McMullen to explore:- Why manufacturing transparency and supply chain control set Global Healing apart- How storytelling, authenticity, and “brand humanification” drive trust with Gen Z and beyond- The bold stance on cutting through “AI fluff” to deliver real substance- Leadership insights from a Gen Z marketing manager building empowered, cross-channel teams- Why being “unapologetically bold” beats playing it safe in today’s noisy wellness market🎧 Tune in to hear how Global Healing is redefining trust, quality, and leadership in supplements.Join the conversation with our global retail community atwww.globalretailleaders.com
In this episode, host Matt Muller, Principal Consultant at Rethink Retail and author of The Mindful Innovator, welcomes Rocquan Lucas, VP of Content at GroceryShop, to talk about the flagship event shaping the future of grocery and CPG.Key Insights:- How GroceryShop has grown since its 2018 debut into a global stage for grocery and CPG innovation- The rise of agentic AI and its real-world applications- Balancing efficiency with customer engagement in stores- Why planning with purpose (and breaking silos) is key for innovation📅 GroceryShop 2025 takes place September 28, October 1 in Las Vegas.Join the conversation with our global retail community at www.globalretailleaders.com
What happens when you mix the science of data with the art of human connection? That’s the theme behind Shoptalk Fall 2025, Retail Alchemy.In this episode of the RETHINK Retail podcast, HG O’Connell joins host Sharon Gai to share how ShopTalk Fall is creating an intimate, experimental space for retail leaders.Highlights include:- Why Shoptalk Fall is designed as a “lab” for testing new formats and ideas- This year’s theme of Retail Alchemy and how it plays out across sessions and the show floor- The rise of AI fatigue, and the demand for real case studies with measurable results- The return of Shopwalks, taking execs on curated toursJoin the conversation with our global retail community at www.globalretailleaders.com
Hosted by Nino Horttrich, and with the collaboration of Matt Redwood of Diebold Nixdorf, we explore how Tillster is solving some of the biggest challenges in QSR.From tackling operational challenges to improving speed, personalization, and consistency, this conversation explores how strategic partnerships can transform the customer journey and future-proof restaurant operations.🎧 Listen now to learn:- How QSR brands can unify digital and physical channels- Why integration is the key to efficiency and customer loyalty- What’s next for restaurant technology innovation
We’re halfway through 2025, and retail is riding a wild mix of breakthroughs, challenges, and shifting shopper habits.In this special mid-year episode, host Andrew Smith (ThinkUncommon) is joined by top retail experts Neil Saunders (GlobalData Retail), Jerry Sheldon (IHL Services), and Sucharita Kodali (Forrester Research) to unpack:The biggest retail stories and consumer shifts so farWhich tech is delivering real impact (and which is still just hype)Smart strategies to protect margins and run leaner opsAdvice for the months ahead🎧 Tune in now for candid insights and practical takeaways to help you navigate the rest of 2025.Special thanks to VusionGroup and Kyndryl for making this episode possible!
In this new episode of Retailer Tech Tips, we explore how geospatial data is redefining store planning, logistics, and customer experience in real time.🧠 Learn how top retail experts use foot traffic, heat maps, and location intelligence to:- Pick smarter store locations- Personalize local offers- Streamline inventory- And design stores that actually workFeaturing:- Michael Klein (RCA Advisory Council Member)- Jake Osborne Business Development Executive at Kyndryl- Thaddeus Segura, Product Senior Vice President at VusionGroupSpecial thanks to Vusiongroup and Kyndryl for making this episode possible.
In this episode of Rethink Retail, host Marie Driscoll sits down with Amrita Bhasin, CEO at Sotira, a leading voice in reverse logistics, to explore how AI, overstock management, and sustainability are transforming the future of retail.Reverse logistics is now an $800 billion global industry, yet remains one of the most under-discussed pillars of modern commerce. With e-commerce return rates as high as 50%, and growing concerns over landfill waste, brands are urgently seeking smarter solutions for excess inventory.🎯 Key Topics Covered:- What reverse logistics actually means and why it matters- The environmental and financial costs of overstock, returns, and incineration- Why traditional outlet models are misleading- AI-powered liquidation platforms and the future of inventory automationJoin the conversation with our global retail community at www.globalretailleaders.com
Nick Harbaugh talks with Shira Libhaber of Marcella, one of America’s fastest-growing fashion brands.Shira dives into how the company combines timeless design, global expansion, and next-gen tech to create a scalable yet purpose-driven model.📍 Timestamps:(0:30) Shira joins live from ShopTalk Europe(1:02) Marcella’s backstory: from Etsy to high-growth brand(2:02) Tackling innovation as retail lead(4:06) Expanding to Europe: UK, France, Germany(6:08) Purpose in action: design, sustainability, education(7:10) Fit tech & optimizing customer experience(9:44) Advice for retail innovatorsJoin the conversation with our global retail community at www.globalretailleaders.com
Rethink Retail brings together two powerhouses shaping the future of commerce:🔹 Matt Redwood, VP Retail Technology Solutions at Diebold Nixdorf🔹 John Harmon, Managing Director, Technology Research at Coresight ResearchThey explore:- Why the point-of-sale (POS) is becoming the retail OS- How AI and automation are driving measurable ROI- What Gen Z expects from the in-store experience- Why a modular tech approach is key to future-proofing operationsWhether you're modernizing stores or rethinking your customer journey, this conversation offers strategic insights for leaders navigating the next phase of retail transformation.🎧 Listen now.
Renee Hartmann chats with Jean-Sébastien Crevier, VP of Sales and Marketing at WeCook, live from Shoptalk Europe in Barcelona.Jean-Sébastien shares how WeCook is scaling Canada’s ready-to-eat meal space through data-first strategies, predictive churn models, and a no-gimmick approach to loyalty.Learn how his team balances growth with profitability, what really works in paid vs. organic social, and how AI is reshaping their marketing ops.Join the conversation with our global retail community at www.globalretailleaders.com
On the floor at Shoptalk Europe, RETHINK Retail’s Marie Driscoll sits down with Nicolas Kroeger, Chief Digital Transformation Officer at Manor AG, Switzerland’s largest department store chain.In a dynamic conversation, Nicolas shares how his expanded role is driving process efficiency and innovation through AI across departments.🧠 Topics covered:- Automating product data enrichment using AI- The yin & yang approach to digital transformation- Training internal teams on AI adoption- The future of customer experience & personalization- How to start your AI journey as a retailerJoin the conversation with our global retail community at www.globalretailleaders.com
Live from the LEAD Summit, Sandy Hernandez sits down with Sarah Angelmar, Executive Director of Customer Experience at Clarins Group, the brand that helped define “clean beauty” before it was a trend.From their AI chatbot "Cara" to the emotional science behind loyalty, Sarah reveals how Clarins blends 71 years of family heritage with bold CX innovation.Timestamps[02:00] – Clarins’ roots: From plant science to prestige skincare[05:30] – "Cara": The AI chatbot that supports (not replaces) beauty advisors[08:15] – Why Clarins became a B-Corp, and what it means for customers[11:45] – Rethinking loyalty: No points. No gimmicks. Just trust.[15:20] – How customer emotion informs CX design[19:10] – Family-owned in a corporate world: Moving fast without losing soul✨ “We don’t want to be transactional. We want to be unforgettable” — Sarah AngelmarJoin our global retail community: www.globalretailleaders.com
What does it take to bring authentic Korean traditional food to a global audience through e-commerce?David Polinchock chats with Ryan Kim, founder of Kim'C Market, a Korean food import business, to explore how personal experience sparked a mission to deliver healthier, artisanal products directly from Korean farmers.⏱ Timestamps:[00:00] Ryan’s personal story: loss and health awakening[02:30] Starting an e-commerce brand with no prior experience[05:00] Sourcing authentic ingredients: visiting farmers in Korea[08:00] Educating customers on fermentation and product quality[11:00] Navigating marketing and growing a diverse customer base[14:00] The power of authenticity and direct relationships[17:00] Lessons learned and future plans for expansion🔗 Join our global community: www.globalretailleaders.com
Rethink Retail, was live at The Lead 2025 in NYC with our host Liza Amlani and Dr. Alisa Brady, founder of Sweetums, a fast-growing beauty and sexual wellness brand blending intimacy, scent, and science. A clinical psychologist turned entrepreneur, Dr. Brady shares how customer data, cognitive research, and product innovation are driving Sweetums’ retail expansion. From flavored intimate wipes to lip balm with a built-in applicator, learn how Sweetums is taking pleasure mainstream, one scented swipe at a time.You’ll hear:- How Dr. Brady used psychology and scent science to design her first product- What the data really says about men, cinnamon buns, and buying behavior- Why women are the surprise buyers of Sweetums’ men’s line- How flavored fragrance and function-first packaging are driving connection- Where Sweetums is winning in retail and what’s next after The Lead 2025 pitch stageJoin our global retail community: www.globalretailleaders.com
Retailer Tech Tips: How Retailers are Driving Next-Gen Fulfillment StrategiesIn this episode, we’re diving deep into how retailers are transforming fulfillment with the power of cloud technology. Brandon Rael (Kyndryl), Prateek Trivedi (Cognizant), and Shannon Kirk Nakamoto (Icertis) join us to unpack fulfillment strategies that deliver speed, agility, and customer satisfaction in an increasingly digital retail landscape.Key takeaways include:- The evolution of modern fulfillment- Automation and AI in warehouse operations- Dropshipping, hybrid models, and micro-fulfillment- Vendor collaboration through smarter data- Real-time tracking and visibility- Addressing labor, sustainability, and delivery challengesWhether you're reimagining your supply chain or scaling fulfillment for the holidays, this episode delivers practical insights and future-forward strategies to keep your business moving.
What’s the secret to transforming traditional hospital wear into stylish, comfortable, and empowering apparel?Host Robin Barrett Wilson sits down with Chaitenya Razdan, Founder of Care + Wear, to uncover how this visionary brand is changing the face of healthcare uniforms.Discover their mission to blend fashion with function, elevate caregiver morale, and push the boundaries of medical apparel design.⏱ Timestamps:[00:00] Care & Wear’s origin story and vision[03:10] Designing for comfort without sacrificing style[06:50] How Care & Wear supports healthcare workers’ confidence[10:20] Overcoming challenges in a conservative industry[14:00] Future plans: innovation, sustainability, and growth[17:30] Chet’s top tips for entrepreneurship and brand building🔗 Join our growing community: www.globalretailleaders.com
On this episode of Rethink Retail, host Marie Driscoll sits down with Shunda Lynch, luxury retail expert with extensive experience at Bloomingdale´s.Shunda shares her unexpected journey into luxury retail, from studying fashion design to building a loyal clientele through passion and deep relationship-building.Hear how her love for classic and innovative luxury brands shaped her approach in a competitive industry.Join the conversation and gain fresh insights into luxury retail leadership and customer connection.Join our global retail community: www.globalretailleaders.com
Welcome to Rethink Retail, the podcast where we uncover the stories and strategies behind some of the world’s most successful brands. From retail giants to ecommerce disruptors, we reveal the secrets of their success and share key insights to drive true retail transformation.Shannon Flanagan chats with Jessica Rosario-Calcano, VP of Merchandising at Perry Ellis International. Jessica shares her unique journey into merchandising, her philosophy of balancing data-driven decisions with creativity, and how collaboration across teams fuels innovation.Tune in to explore how the future of retail and AI are shaping the industry today, are you ready to rethink retail?🔗 Join our global community: www.globalretailleaders.com
What sets great brands apart in the age of AI? Maria Carlton, former Under Armour Operations Executive and retail strategist, joins host Allan Malcomson live from The Lead Summit in New York.With 20+ years in the industry, Maria shares lessons on agility, authenticity, and leadership, from driving predictive analytics to embracing sustainability and mentoring future talent.⏱️ Highlights:[01:00] Retail's constant evolution[03:30] How AI is transforming operations[06:00] The secret to brand authenticity[10:00] Agility & future-proof leadership🌐 Explore more at: www.globalretailleaders.com
In this episode of Rethink Retail, host Rebekah Kondrat speaks with Victoria Katsarou, VP of Global Retail at Estée Lauder Companies, live from The Lead.Victoria unpacks how Estée Lauder blends luxury, innovation, and humanity to shape the future of beauty retail. From building agile teams to staying laser-focused on the consumer experience, her people-first philosophy drives transformation at scale.We cover:✔️ Leading with empathy in a global retail org✔️ How tech enhances, not replaces, the human connection✔️ Scaling agility across 150+ markets✔️ What the future of beauty retail looks like💬 A must-listen for leaders in luxury and innovation.🌍 Join our global community: www.globalretailleaders.com
In this episode of Rethink Retail, host Sharon Yourell sits down with Dr. Michael Schulte from Diebold Nixdorf and Reghu Kutikat from Lulu Group to explore how strategic partnerships and advanced retail tech are transforming in-store experiences.From smart checkouts to data-driven loyalty, discover how retailers are using personalization, automation, and AI to future-proof their businesses and deepen customer engagement.🎧 Tune in to hear:- Real-world examples of seamless retail technology- How clean data fuels loyalty and personalization- Why long-term partnerships drive innovation
The Future of Commerce & Community with David Polinchock & Richard HoniballWelcome to Rethink Retail, the podcast where we uncover the stories and strategies behind some of the most successful retail markets worldwide. From traditional giants to e-commerce disruptors, we explore the secrets behind their success and deliver insights to transform the real retail experience.In this episode, David Polinchock and Richard Honiball dive into how the future of retail blends AI, community, and unified commerce, especially through the eyes of the younger generation. Discover how the concept of the “third place” is evolving and why creating authentic, connected retail experiences matters now more than ever.🔗 Join our global community: www.globalretailleaders.com
In this podcast, top industry experts share how retailers can unify their in-store technologies to drive growth and improve customer experience.Featuring:👤 Martin Bailie (MWB Advisory)👤 Brian Kilcourse (RSR Research)👤 Carl Boutet (Studio Rx)👤 Pauline Monin (VusionGroup)Topics include:✅ Connecting digital shelf solutions, IoT, and analytics✅ Overcoming siloed systems✅ Using real-time data to improve decisions and experiences
In this episode of Rethink Retail, recorded live from Shoptalk Europe in Barcelona, Nick Harbaugh sits down with Julia Xu, CEO and Founder of not one, but two trailblazing companies: Wayo, an AI-powered product sourcing platform, and Multitasky, a bold lifestyle brand making waves in traditional retail.🎙 Julia shares:- Her journey from Alibaba executive to serial entrepreneur- How Wayo is using AI to streamline global sourcing and eliminate retail inefficiencies- The origin story of Multitasky, born in the early days of COVID and now sold in major retailers like Urban Outfitters and Anthropologie- What it takes to build and scale two businesses at once- Her vision for the future of AI, design, and consumer experience💡 Whether you're in tech, retail, or just obsessed with innovation, this is a must-listen for anyone rethinking how products are made and sold.Join the conversation with our global retail community at www.globalretailleaders.com
On this episode of Rethink Retail, host April Sabral takes us into the heart of retail innovation with special guest Paula Angelucci. Broadcasting live from New York City, April and Paula dive deep into the evolving role of AI in brick-and-mortar stores.Paula brings her rich background working with Macy’s, Victoria’s Secret, and Burlington Stores, sharing how AI is not replacing, but empowering store associates to elevate customer experience.Together, they explore practical ways leaders can introduce AI to their teams, transforming fear into opportunity and enhancing product knowledge.Tune in for inspiring insights on leadership, the human connection in retail, and the future of AI in stores.Join the conversation with our global retail community at www.globalretailleaders.com.
In this episode, Rethink Retail host Corin Dennison speaks with Christoph Annemuller (Diebold Nixdorf) and David Naumann (Verizon) about how AI, computer vision, and edge computing are transforming loss prevention.They explore how AI can spot mis-scans, recognize products in real time, and improve the self-checkout experience, while reducing theft and operational strain.You’ll learn:- Why 1/3 of shrink happens at the checkout- How AI is boosting accuracy without hurting CX- What makes edge computing essential for retail AI- Why solving real problems should come before picking the tech
What does it take to scale a specialty brand from a handful of boutiques to thousands of retail doors worldwide? Bellamy Grindl chats with Vanessa Urenda, co-founder of ADA Collectiojn, shares her journey navigating distribution, building curated assortments, and partnering with the right retailers to grow successfully. Discover the strategy, execution, and market insights that make it happen.⏱ Timestamps:[00:00] Vanessa’s early days & founding Audit Collection[03:15] Building a distribution network: from 50 to 2,500 boutiques[07:40] The power of curated assortments & market segmentation[11:20] Partnering with department stores & specialty retailers[15:00] Creating strategy & execution support for founders[18:45] Lessons learned on growth, retail partnerships & scaling🔗 Join our community: www.globalretailleaders.com
What does it take to lead a legacy brand into the digital future? Flick Collingwood chats with Nuno Miller, Digital COO at N Brown Group, to explore the company’s bold transformation from mail-order giant to modern e-commerce player. Hear how N Brown is reshaping its culture, breaking down silos, and placing customer-centricity at the heart of its operations.⏱ Timestamps:[00:00] N Brown’s legacy: From catalog to digital[02:30] Why transformation is more than just technology[05:45] OKRs, mission drives & cross-functional tribes[09:30] Breaking silos & building customer-first teams[13:30] The critical role of CEO sponsorship[17:30] Lessons learned: mindset shifts & cultural change[21:00] Nuno’s advice for leading successful digital transformations🔗 Join our global community: www.globalretailleaders.com
In this episode, Marc Scanlan chats with Maryia Zotorovich (Intel) and Christian Weber (Diebold Nixdorf) about the tech transforming retail. From AI-powered checkouts to energy-efficient hardware and modular POS, learn how innovation is meeting real-world retail needs.🎙️ Discover how edge computing, AI workloads like item and age recognition, and sustainability innovations are reshaping the in-store experience and driving retail transformation. From modular POS systems to scalable infrastructure and cross-functional data synergy—this is the conversation retailers need to hear as we head into 2025.Tune in to learn how Intel and Diebold Nixdorf are partnering to meet the evolving needs of global retailers—and why adaptability and performance are key to staying competitive.
On this episode of Rethink Retail, host Melissa Moore chats with Liliana Scyz, Wholesale Manager at Valentino, live from the Retail Technology Show!Liliana shares her incredible 20-year journey in retail, from Harrods to iconic luxury brands. Discover how a pivotal moment led her to Oxford Said Business School, transforming her view on leadership and the power of teamwork.We explore the essence of great leadership in luxury retail, the critical role of understanding people, and how technology drives customer-centric operations at Valentino.Liliana's bold approach and commitment to continuous learning offer invaluable lessons on embracing change and overcoming fear.Join our global retail community:www.globalretailleaders.com
Mobility, The Future of Retail Flexibilitywith Diebold Nixdorf + Zebra TechnologiesIn this episode, host Ronald Margulis is joined by Łukasz Wojtasik at Diebold Nixdorf and Drew Ehlers at Zebra to explore the evolving role of mobility in modern retail. From self-scanning to omnichannel orchestration, discover how mobile-first strategies are transforming store operations, empowering associates, and elevating the customer experience.🔍 Topics include:-The true meaning of mobility in retail-Solving pain points like long checkout lines-Bridging the physical-digital gap with smart tech-Practical steps for retailers ready to evolve🎙️ Tune in now to rethink retail mobility.#RetailTech #MobilityInRetail #RetailInnovation #DieboldNixdorf #ZebraTechnologies
On this episode of Rethink Retail, host Alex Baker chats with Robert Pratley from Dormeo UK, live from the Retail Technology Show!Rob, Dormeo UK Digital Manager, shares his journey into digital strategy, diving into paid social, paid search, and affiliate marketing. Discover how Dormeo is revolutionizing the customer experience, challenging traditional mattress sales, and leveraging data to meet needs cost-effectively. 📈We also explore the buzz around AI in retail, the evolving search landscape, and the power of tailored messaging. If you're ready to rethink how retail brands connect, this episode is for you! 💡Join our global retail community: www.globalretailleaders.com
Smarter Stores. Empowered Associates. Data-Driven Retail.In this episode of the RETHINK Retail Podcast, host and top retail expert Matthew Adam Smith sits down with Jim Norred, Chief Commercial Officer at VusionGroup, to explore how connected retail is transforming from buzzword to bottom-line strategy.You’ll hear:🛒 What Retail Media 2.0 looks like—right in the aisle📶 How EdgeSense and BLE tech are revolutionizing shelf intelligence🧠 A grounded take on AI, shrink, and the “store of one” futureThis isn’t just a conversation—it’s a roadmap for modern retail. Listen now and rethink what your store can do.#RetailTech #ConnectedRetail #RetailInnovation #VusionGroup #RETHINKRetailPodcast
In this episode of RETHINK Retail, host Andrew Bubsy speak to, Steve Hewitt, former CEO of Gymshark, breaks down the transformative years that helped Gymshark achieve unicorn status.Through a blend of people-first leadership and strategic clarity, Steve shares how the brand scaled without losing sight of its purpose.⏱ Timestamps:[02:00] Why ego kills culture and humility builds momentum[06:00] People-first hiring: “No assholes, just aligned values”[11:10] Choosing investors who fit your culture[14:00] The “North Star” framework explained[17:00] Audience: Focused targeting and social-native growth[20:30] Values & standards: Why internal clarity matters most🧭 Join our global retail community: www.globalretailleaders.com
In this Global Retail Leaders episode, host Linda Johansen-James speaks with, Jermain Gil, COO at Good Ranchers, shares how a mission-driven meat subscription business is bringing integrity back to the dinner table.From humble pop-up shop beginnings to launching one of the cleanest chicken nuggets on the market, Jermaine reveals how deep customer understanding, bold experimentation, and a 100% American sourcing commitment set Good Ranchers apart.⏱ Timestamps:[01:10] The Good Ranchers origin story & ministry roots[04:00] Pop-up shops and pre-launch strategy[07:30] From offline to online: building a DTC model[11:00] Subscription-first success and customer trust[14:20] Money-back guarantee and customer service excellence[17:10] Supporting sustainable American farming🎧 Listen now and discover how Good Ranchers is changing the food game.🥩 Join our community at: www.globalretailleaders.com
What does it take to launch a clean beauty brand and lead with purpose through every challenge? For Lynn Powers, it started with a bold career pivot and a vision for healthier hair—and a healthier planet.On this episode of the RETHINK Retail Podcast, retail expert Bryan Amaral chats with Lynn Power, CEO and Co-founder of Masami, about her journey from corporate advertising to clean beauty entrepreneurship. From creating a high-performing, sustainable product line to building a brand that prioritizes integrity, Lynn shares what it means to stay mission-driven in a rapidly evolving industry.🎧 Listen in as we explore:✅ The leap from big beauty to launching a purpose-led brand✅ How Masami navigated a pandemic-era pivot from salons to DTC✅ Why Mekabu seaweed is at the heart of their “weightless hydration” formula🌿 Be part of the conversation: www.globalretailleaders.com
In this episode of the RETHINK Retail Podcast, we explore the evolving landscape of self-checkout (SCO) in grocery with two industry leaders: Arvin Jawa, VP of Global Retail Strategy & Marketing at Diebold Nixdorf, and Girijesh Agarwal, Chief Strategy Officer at Incisiv. Hosted by RETHINK Retail Top Retail Expert April Sabral, the conversation dives into exclusive findings from the study "Delivering Success in Grocery", offering actionable insights for grocery retailers navigating automation, efficiency, and the balance between technology and the human touch.🎧 Tune in to learn:How leading retailers are adapting SCO for grocery’s unique challengesWhat data-driven insights are transforming checkout experiencesWhere opportunities lie for grocers to refine workflows and reduce friction
Retail is moving faster than ever. How do brands—and the conferences that serve them—keep up?In this episode of Global Retail Leaders, Julia Hare talks with Sonal Gandhi from The Lead about how the conference is evolving beyond D2C into omnichannel, cultural relevance, and actionable AI strategies. ⏱ Timestamps:[00:00] Welcome to RETHINK Retail[01:00] The evolution of The Lead since 2018[04:20] Beyond DTC: Omnichannel and new business models[08:00] The shifting funding landscape for emerging brands[11:30] How AI is shaping real-world retail strategies[15:00] Leveraging social media & cultural moments[18:00] Exciting keynote speakers and the Challenger Brand track[22:00] Why The Lead remains approachable as it growsJoin the GRL community or be the next guest: https://www.globalretailleaders.com/
On this episode of Rethink Retail, host Matt Muller sits down with John Beasley of Home Delivery World and Leena Nunez of the Last Mile Retail Awards to explore the future of last mile innovation 🚀From delivery robots to drones, they discuss how technology is reshaping the final leg of the retail journey.Home Delivery World brings together logistics leaders and tech innovators, while the Last Mile Retail Awards celebrate the unsung heroes behind seamless delivery.This year, for the first time ever, the two events team up—daytime insights, meet nighttime celebration 🎉.
Host: Natalie Berg, Retail Analyst & Founder, NBK Retail (Top Retail Expert)Guests:Darrell Maton, Senior Director of Retail Services Solutions at Diebold NixdorfAlan Burt, Senior Manager | Retail Technology Lead at RBR Data ServicesJoin Darrell and Alan as they discuss the impact of staff empowerment on retail success. From IT self-service to improving store efficiency, this episode uncovers how the Shift Left approach is reshaping the retail landscape.Tune in now to hear insights from the experts!
In our latest episode, we catch up with Lena Moriarty live from eTail Palm Springs to uncover what’s in store for this year’s event and beyond. From launching a new brand identity—Power Your Growth—to debuting their first-ever AI Summit, Lena shares how eTail is moving from just conversation to implementation.Next stop? eTail London 🇬🇧 — and the conversation’s just getting started.🎧 Listen in to hear how eTail is shaping the future of retail through community, content, and courageous ideas.🔗 Join the community or apply to be a guest: www.globalretailleaders.com
In this RETHINK Retail episode, host Aliyah Flowers sits down with Madison Lee, CEO of Nēmah, to explore how this fast-growing perinatal skincare brand is redefining beauty, trust, and community for modern mothers.🔹 Key Topics & Timestamps[00:52] The meaning behind “Nēmah” and its deeply personal origin[01:47] Building a brand for one of life’s most emotional journeys[03:35] The power of minimalist packaging and clean-girl aesthetics[05:04] Why education, transparency, and trust drive skincare loyalty[06:34] Ambassador-led growth and the future of influencer marketing[09:05] Rethinking ROI: Why loyalists beat one-time influencers[11:27] Using segmentation to build customer loyalty and relevance🎧 Tune in to learn how Nēmah is turning skincare into storytelling—and building a brand that truly sees its customers.🔗 Join the community or apply to be a guest: www.globalretailleaders.com
In this RETHINK Retail episode, host Shannon Flanagan chats with Kristen Elmer, VP of D2C Sales at Bark, about how the brand behind BarkBox uses data, personalization, and lifestyle-driven merchandising to keep tails wagging.🔹 Key Topics & Timestamps[01:00] Kristen’s 7-year journey at Bark[03:00] Shopify migration: Enhancing customer experience[06:00] Personalization through data: breed, toy preferences, allergies[08:00] Cohort curation: birthdays, football fans, Halloween lovers[10:00] Retail expansion and what’s next for Bark[13:00] Bestsellers and Kristen’s favorite product🎧 Tune in to hear how Bark is transforming D2C e-commerce with heart, humor, and serious tech smarts.🔗 Join the community or apply to be a guest: www.globalretailleaders.com
In this RETHINK Retail episode, Kait Stevens speaks with Ashley Newman, Director of Marketing & Communications at Zippy Paws, about how the brand has navigated its rebrand, fostered a deep connection with customers, and created meaningful in-person experiences that drive loyalty.⏱ Timestamps:[00:00] Introduction to RETHINK Retail[02:10] Meet Ashley Newman, Director of Marketing & Communications at Zippy Paws[05:30] How Zippy Paws is navigating its rebrand during the pandemic[10:00] The role of in-person events in creating brand loyalty[15:20] Encouraging user-generated content and customer engagement[20:30] Zippy Paws’ unique community-focused marketing[25:45] The brand’s future vision and growth potential🔗 Join the community or apply to be a guest: www.globalretailleaders.com
AI is no longer a “nice to have” — it’s a business imperative. In this episode of the RETHINK Retail Podcast, we’re joined by PwC’s Alison Furman and Remzi Ural to explore how AI is transforming customer experience, operations, and revenue growth in retail. From strategy shifts to scaling adoption, learn what retailers need to succeed in 2025 and beyond.🎙️ Hosted by Carol Spieckerman, President, Spieckerman Retail👥 Guests: Alison Furman, US Consumer Markets Industry Leader, PwC + Remzi Ural, Principal, PwC🔍 Key Topics:- AI as a core business strategy- Scaling through structure: stand-up, expand, integrate- Moving from imitation to augmentation- AI-driven personalization and supply chain intelligence🧠 “Make AI a core business strategy. This goes beyond experimentation—it takes courage, and a willingness to disrupt yourself.” – Alison Furman🎧 Listen now and future-proof your strategy.
In this Global Retail Leaders episode, Fritz Finlay chats with Andrei Rebrov, CEO of Scentbird, about how the fragrance subscription service is making it easier to try new scents while building an omnichannel brand.⏱ Timestamps: [00:00] Introduction to RETHINK Retail [01:25] Meet Andre at Sandberg, CEO of Scentbird [04:15] The beginnings of Scentbird and its fragrance subscription model [08:30] How Scentbird makes fragrance discovery easier online [12:50] The power of personalized recommendations [17:00] Subscription model: The convenience of monthly fragrance deliveries [22:30] Expanding into omnichannel: How Scentbird is navigating brick-and-mortar retail🌍 Join our community at: www.globalretailleaders.com
A RETHINK Retail episode in collaboration with CognizantRetailers face increasing pressure from labor shortages, supply chain complexity, and evolving customer expectations. So what’s the key to staying competitive? Smarter operations.In this episode, we team up with Cognizant to explore how operational transformation drives bottom-line success. Experts Scott TumSuden and Karthik Chandrasekar (Cognizant) and retail consultant Ian Scott reveal how the Stores 360 platform—developed with ServiceNow and Thirdera—is helping brands optimize workflows, boost employee performance, and elevate the customer experience.🎯 You’ll hear:- Why store ops matter more than ever- How AI and automation power better store performance- Real-world impact of Stores 360 in actionAdvice for building smarter, more resilient retail environments💬 “The in-store experience is only as good as the operations behind it.”📲 Subscribe for more insights from the minds reshaping the future of retail.#RetailPodcast #RETHINKRetail #RetailTransformation #StoreOperations #AIinRetail #Automation #Cognizant #SmartStores
In this episode of the RETHINK Retail podcast, host Richard Kestenbaum, Partner at Triangle Capital and Forbes contributor, sits down with Alicia Littleton, Director of E-commerce at Gerber Children’s Wear, to explore how technology, AI, and personalization are transforming the retail experience—especially for today’s digital-native parents.⏱ Timestamps:[00:00] Introduction: Meet Richard and Alicia[03:30] Social algorithms, data, and understanding today’s parent[08:45] Retail channel strategy: Target, Walmart, Amazon & DTC[14:10] Resale, sustainability & loyalty in babywear[19:20] The future of retail tech: AI & conversational commerce[21:05] AI’s role in personalization and consumer expectations[24:00] What is conversational commerce and why it matters🔗 Join the community or apply to be a guest: www.globalretailleaders.com
Only 5% of specialty retailers are leading in unified commerce. In this special podcast episode, Manhattan Associates, in partnership with Google Cloud and research firm Incisiv, breaks down the just-launched 2025 Unified Commerce Benchmark for Specialty Retail.🔍 What’s inside:- Insights from 220 top retailers across shopping, checkout, fulfillment, and service- The 4 critical battlegrounds shaping customer experience- What separates Leaders like Apple, Nike, and Sephora from the rest- The impact of GenAI and real-time inventory on retail performance📊 “35% of differentiating capabilities in 2023 are table stakes in 2025.”🎧 Listen to the conversation with Michael Klein, Ann Sung Ruckstuhl, and Giri Agarwal to learn how to stay competitive in today’s retail ecosystem.📥 Download the full 2025 Benchmark Report here: https://shorturl.at/Rufba
🎧 Therapy: Retail @SHOPTALK 2025 | Powered by Retail Cloud AllianceIn this episode, we bring you exclusive insights from SHOPTALK 2025 with retail industry leaders:✅ Melissa Minkow, Global Director of Retail Strategy at CI&T✅ Linda Johansen, Founder/CEO at International Retail Group✅ Hitha Herzog, Chief Retail Analyst at H Squared Research✅ Joshua Rockoff, Senior Executive at Anbaxis LLCExplore the emerging retail trends and technologies that are reshaping the industry, including:- AI-driven personalization and its impact on customer experiences- The seamless integration of omnichannel strategies that improve consumer engagement- The role of data analytics in optimizing retail supply chains🔊 Tune in now for deep insights from the minds leading retail transformation.#RetailInnovation #RetailPodcast #SHOPTALK2025 #AI #Omnichannel #DataDriven #CustomerExperience
Retailers face mounting challenges—from rising labor costs to evolving customer expectations. In this episode of Retail Tech Tips, we explore how AI, cloud computing, and data integration are transforming in-store experiences.Featuring industry leaders:- Roy Horgan, Group SEVP Strategy, Marketing & Communications at VusionGroup-Zach Whigham, Associate Director, Retail and Consumer Products at Kyndryl-Trevor Sumner Top Retail Expert Key takeaways from this episode:-AI and computer vision are redefining in-store engagement-Electronic Shelf Labels (ESLs) are driving efficiency at scale-Retailers are moving from theory to action—focusing on ROI-driven solutionsVusionGroup is a leader in electronic shelf labels (ESLs) and retail digitalization, helping retailers optimize pricing, promotions, and in-store experiences.Kyndryl is a global IT infrastructure powerhouse, working with retailers to modernize their technology ecosystems for scalability and efficiency.Listen now and stay ahead of the curve.
Can AI revolutionize retail? C&A Brazil and Sam’s Club share their strategies.In this Global Retail Leaders episode, Top Retail Expert Alberto Serrentino chats with Paulo Correa, CEO of C&A Brazil, and Todd Gardner, Chief Product Officer at Sam’s Club, about how AI is transforming business efficiency, customer experience, and decision-making in retail. 🔹 Key Topics & Timestamps:[00:00] Introduction to RETHINK Retail[01:15] Meet Alberto Serrentino, Paulo Correa, and Todd Gardner[03:30] AI’s role in business productivity and efficiency[07:45] C&A Brazil’s transformation through AI-driven strategies[12:20] The impact of AI on pricing, inventory, and supply chain optimization[18:10] Engaging leadership in digital transformation[22:40] Customer-centric AI: Personalization & omnichannel experiences[27:55] Final thoughts on the future of AI in retail🎧 Listen now to discover how AI is redefining retail performance and strategy. 🌍 Join our community and be the next guest on our podcast: www.globalretailleaders.com
How can retailers embrace sustainability and drive social impact at scale?In this episode of RETHINK Retail, host Lisa Amlani sits down with Bev Kobe, President & CEO of Goodwill Industries, to discuss how Goodwill is redefining retail through the circular economy, resale innovation, and social enterprise.Goodwill is more than just a thrift store-it’s a leader in sustainability and job creation, diverting billions of pounds from landfills while employing those who need it most.⏱ Timestamps:[00:00] Introduction to RETHINK Retail[01:20] Meet Bev Kobe, CEO of Goodwill Industries[03:45] The scale of Goodwill: 154 networks and 6 billion pounds of goods collected[07:10] How Goodwill is innovating in circular retail[12:30] Sustainability goals: resale, recycling, and reducing waste[17:50] Beyond retail: Goodwill’s impact on communities and job creation[22:15] Take-back programs & retailer partnerships[27:30] Final thoughts: How brands can start their circular journey🌍 Join our community at: www.globalretailleaders.com
How do you scale a retail brand without losing the personal touch?On this episode of RETHINK Retail, we chat with Karrie Helm, Director of Stores at Evereve, about how the brand scaled from a boutique experience to over 100 stores nationwide while keeping its values-driven, customer-first approach intact.🔹 The secret to Evereve’s loyal customer base🔹 How stylists create real connections with shoppers🔹 The role of subscriptions & digital commerce in modern retail📅 Key Topics & Timestamps:[00:00] Welcome to RETHINK Retail[01:15] Carrie Helm’s journey & EverEve’s beginnings[04:10] Growth from boutique retail to a national brand[08:30] The key to Evereve’s styling experience[12:45] Balancing online and offline customer relationships[17:20] Subscription services & their impact on retail growth[22:05] Leadership, team culture & customer loyalty[27:40] What’s next for Evereve?[30:00] Final takeaways🎧 Listen now to discover how Evereve is redefining the in-store experience for the modern shopper.🌍 Join our community at: www.globalretailleaders.com
Can a fashion brand grow without paid marketing? Lager 157 proves it’s possible.In this Global Retail Leaders episode, Top Retail Expert Alexis chats with Hannah, Chairperson of Lager 157, about how the Swedish brand is scaling across the Nordics and beyond with slow fashion, zero waste, and an authentic approach to retail.🔹 Key Topics & Timestamps:[00:00] Welcome to RETHINK Retail – A Global Retail Leaders Episode[01:10] Hannah’s journey and Lager 157’s origins[03:25] The slow fashion movement and why it works[07:40] Lager 157’s no-waste, efficiency-first model[12:15] Why they refuse to spend on paid ads[16:50] Expansion into Germany and future markets[21:30] Sustainability and the future of retailJoin the GRL community at www.globalretailleaders.com
Can sustainability drive profitability and long-term growth? Norrøna proves that it can.In this Global Retail Leaders episode, Top Retail Expert Sharon Yourell Lawlor speaks with Bård Klamme, Retail Director at Norrøna, about how the premium outdoor brand has built a 100-year legacy through circular fashion, transparency, and a commitment to full-price retail.💡 Key Takeaways:✔️ How Norrøna built a global brand without discounting✔️ The circular economy approach fueling sustainability✔️ Why community & customer experience matter more than price cuts✔️ How tech and innovation enhance the in-store experience💡 Key Insights & Timestamps:⏩ 00:00 – Welcome to RETHINK Retail (Global Retail Leaders Episode)⏩ 00:40 – Meet Bård Klamme & the history of Norrøna⏩ 03:10 – What it means to be a full-price, no-discount brand⏩ 07:05 – Sustainability as a business model, not just a marketing tool⏩ 11:30 – The power of repair, resale & circular fashion in retail⏩ 14:45 – Expanding internationally while staying true to brand values⏩ 18:20 – The future of outdoor retail & evolving customer expectations⏩ 22:50 – What role does tech play in a purpose-driven brand?⏩ 26:30 – Final takeaways & leadership advice for retailersJoin the GRL community or be the next guest: https://www.globalretailleaders.com/
In this episode of Rethink Retail, host Shannon Flanagan sits down with Jean-Didier Allongue, Senior Director of Global Store Design at Harry’s, to explore how the brand has scaled across 56,000+ retail locations while staying true to its identity.From disrupting the men’s grooming industry to creating seamless in-store experiences at Target, Walmart, Tesco, and Boots, Jean-Didier shares how Harry’s navigates the challenges of retail expansion, localization, and brand consistency.They dive into:✅ How Harry’s global retail strategy has evolved✅ The biggest challenges in localizing store design across different markets✅ Why brand culture and customer insights shape the future of retail⏳ Episode Timestamps:⏩ 00:00 – Introduction to Rethink Retail⏩ 00:30 – Meet Jean-Didier from Harry's⏩ 01:27 – Harry's Global Retail Design Strategy⏩ 02:56 – Trends in Men's Grooming & Retail Innovation⏩ 03:59 – The Challenge of Localizing Store Designs Globally⏩ 04:47 – Scaling Harry's Retail Presence Across 56,000+ Locations⏩ 07:20 – The Role of Vision, Culture & Brand Identity in Growth⏩ 09:01 – Creating Engaging & Customer-Centric Store Environments⏩ 11:01 – Closing Thoughts & TakeawaysJoin the GRL community or be the next guest: https://www.globalretailleaders.com/
The future of retail is unfolding before our eyes, and AI is at the heart of it all. In this episode of the AIR Leaders Podcast, a production of RETHINK Retail, our host Matthew Adam Smith sits down with Barry McGough, a Top AI Leader & Global Retail Leader, to discuss the game-changing technologies reshaping commerce.🎙️ Topics covered:✅ How AI is driving the next wave of retail innovation✅ The evolution of edge computing and low-latency chipsets✅ CES vs. NRF: Key retail tech takeaways✅ The rise of ambient technology & micro-sensors✅ The sustainability challenge: AI’s impact on energy consumptionJoin us as we explore what’s next for retail in 2025 and how businesses can stay ahead. Don't forget to follow for more insights from retail’s top tech leaders!#TAILs #TopAILeaders #RETHINKRetail #TRE2025
Retailers operating at scale—especially in high-traffic environments like airports—face a unique challenge: how do you balance speed, convenience, and operational resilience while delivering a seamless customer experience?In this episode of the RETHINK Retail Podcast, Michael Klein (Top Retail Expert) speaks with Khurram Noor, VP of Customer Facing Systems at Avolta, and Bernd Kraus, VP of Retail Software Solutions at Diebold Nixdorf, to discuss what it really takes to future-proof retail operations.
In the latest Rethink Retail Podcast, we sit down with Andrea Morgan, Chief Innovation Officer at Blue Yonder, to explore how AI and end-to-end visibility are revolutionizing supply chains.🔹 How AI is optimizing demand forecasting, inventory planning, and sustainability🔹 Why speed and adaptability are the key drivers of supply chain success🔹 The growing role of GenAI and digital twins in supply chain transformationWith over 25 years of experience leading supply chain strategy at Nike, IBM, and Oracle, Andrea shares why she believes the time is now for supply chain reinvention.Don’t miss this episode! 🎧#RetailInnovation #AIinRetail #SupplyChainTransformation #RetailPodcast #RethinkRetail
New RETHINK Retail Podcast: How AI is Shaping RetailHost Matthew Adam Smith sits down with Matt Redwood (Diebold Nixdorf) & Nicolas Kroeger (Manor AG) to discuss the impact of AI on retail. From optimizing store operations to elevating customer experiences, this episode covers the game-changing role of AI in retail.📌 Key Takeaways:✔️ AI’s role in streamlining store operations✔️ Enhancing in-store & omnichannel experiences with AI✔️ The future of AI in retail over the next 3-5 years🔊 Listen now
Retail automation is evolving—are you keeping up?In this episode of the RETHINK Retail Podcast, Ben Bond, VP of Strategy & Business Development at Simbe, joins us to discuss how AI and robotics are transforming inventory management, enhancing pricing accuracy, and driving efficiency for retailers. Recorded live at NRF 2025, this conversation dives into the future of automation and the role of technology in building agile, resilient retail operations.
NRF 2025 brought bold predictions, cutting-edge innovations, and game-changing discussions—but what really matters for retailers in the year ahead?In this episode of Retail Therapy, Retail Cloud Alliance host Andrew Smith sits down with Brandon Rael of Kyndryl, Carol Spieckerman of Spieckerman Retail, and Guy Courtin of Tecsys to unpack the biggest themes from Retail’s Big Show, including:The rise of AI-driven personalization and the role of store associatesWhy retailers are taking a more cautious, pragmatic approach to new techHow supply chain innovation is being overlooked—and why that’s a mistakeThe real impact of digital transformation on retail operations and strategyWhether you attended NRF or want to stay ahead of the conversation, this episode is your deep dive into the trends and challenges shaping retail in 2025.
At NRF 2025, Lauren Kennedy (Upshop) and Derek Hannum (ReposiTrak) discuss how food traceability under FSMA 204 is reshaping the retail landscape.💡 What you'll learn:The challenges and opportunities of food safety regulations.How Upshop and ReposiTrak’s partnership streamlines compliance across global supply chains.Ways traceability data can drive better inventory management and reduce waste.🎧 Tune in now to explore how technology is empowering retailers for the future
Join Jack Stratten, RETHINK Retail Top Retail Expert and Director at Insider Trends, for an engaging discussion on the future of grocery retail. Featuring Oskar Jakobsson (ICA Gruppen) and Carsten Brase (Diebold Nixdorf), this episode dives into how retailers are embracing technology and choice to meet customer demands.💡 Key Topics Covered:AI's growing role in grocery: reducing waste, automating tasks, and enabling personalization.How self-service solutions are transforming customer and associate experiences.Predictions for the grocery store of the future and why choice remains the ultimate differentiator.🎧 Listen now and discover what’s next for grocery retail innovation.
In this special episode of Retail Therapy, host Andrew Smith is joined by retail experts Carol Spieckerman, Liza Amlani, and Trevor Sumner to reflect on the key trends and innovations that shaped the retail industry in 2024. They explore how AI-driven personalization, omnichannel strategies, and interconnected retail networks have redefined the landscape. Tune in for expert reflections on this year’s biggest lessons and gain insights on what these changes mean for 2025 and beyond!
As 2024 comes to a close, we proudly present our highly anticipated “2025 Predictions Podcast.” Join us as we delve into expert predictions and key insights shaping the future of retail. This special episode features exclusive interviews with RETHINK Retail’s Top Retail Experts and Global Retail Leaders communities, offering a glimpse into what lies ahead for 2025 and beyond!
The holiday season is almost here, and department stores have always been the shining star of holiday shopping. But have they been dethroned by the rise of eCommerce? 🤔In our latest episode of Retail Therapy, our host, Andrew Smith sits down with Top Retail Experts Venky Shankar, Andrea K. Leigh, and Sucharita Kodali to explore the shifting landscape of department stores and how they can keep up during the busiest shopping season of the year.
Tune into the latest episode of the RETHINK Retail Podcast to hear Marta Frattini, Industry Strategy and Marketing Lead, Retail at Adobe discuss how retailers can redefine and demonstrate ROI by harnessing AI-driven tools. This conversation is crucial for any CMO looking for a credible seat at the decision-making table, showing their value, and receiving credit for their work.
Join Top Retail Expert Peter Cohan as he dives into the transformative power of AI in retail with Anirudh Sanga, Retail and Consumer Lead at Palantir Technologies. This episode reveals how advanced AI solutions are addressing some of retail's most complex challenges, including inventory management and workforce optimization, and turning them into opportunities for growth.
In this episode, Top Retail Expert and Founder of RETHINK Retail Julia Hare sits down with Tarek Müller, Co-CEO of ABOUT YOU and Co-Founder of SCAYLE, to explore the key strategies behind creating one of the most innovative retail brands in Europe.Tarek shares exclusive insights into how ABOUT YOU has redefined e-commerce with a customer-first approach and how retailers can stay agile in an ever-changing digital landscape.Listen Now if you're looking for inspiration on driving growth and staying ahead in retail!
More than a trend, sustainability efforts have signaled a new age in retail where customers are increasingly aware of and concerned about the environmental impacts of commerce. Sustainability initiatives form a growing, core part of how any business thinks about its brand, operations, and relationships with customers going forward. Join us for a discussion with Shopify and Google Cloud highlighting how technology can help rive these necessary changes, building a future where commerce and sustainability fit hand-in-glove.Join to learn:- How retailers can better understand the balance between sustainability and profitability in 2024 and beyond.- How today’s latest AI-powered tools help to optimize supply chains, where the most impactful environmental changes can be made.- How Shopify’s $5 million in annual support to climate-conscious entrepreneurs is helping drive climate solutions and industry transparency.
New AiR Podcast Episode: Ahmed Naiem from LilyAI joins host Matthew Smith in an engaging discussion recorded live at Shoptalk Fall! Discover how AI is revolutionizing retail with real-world insights and innovative strategies!
In this episode, Bryan Amaral sits down with Bené Eaton, the Chief Marketing Officer at FIGS, to explore the dynamic world of healthcare apparel innovation. FIGS has redefined medical uniforms with a mission to empower and celebrate healthcare professionals through high-quality, community-focused offerings. Bené shares insights on her journey leading FIGS’ largest campaigns, including the recent collaboration with Team USA’s medical team for the Paris Olympics. She delves into how FIGS’ omni-channel strategy has reshaped the industry by blending a strong online presence with in-person community hubs designed to support and unite healthcare workers.Key Insights:- FIGS’ Community-First Approach: Bené highlights FIGS’ commitment to building a robust, inclusive community where healthcare professionals feel seen, supported, and celebrated. Through ambassador programs and local activations, FIGS fosters connections that extend beyond apparel.- Expanding with Purpose: From LA’s Century City to Philadelphia’s Rittenhouse Square, FIGS is creating spaces where healthcare workers can come together, access premium products, and engage in meaningful connections and events.- Innovation in Direct-to-Consumer Healthcare Apparel: Bené discusses FIGS’ game-changing direct-to-consumer model, which transformed a fragmented industry by offering seamless, high-quality uniform shopping online, making it easier for busy professionals to find the best fit on their schedule.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Join host David Polinchock as he sits down with Ben Mand, CEO of Guayakí Yerba Mate, for an engaging conversation on the intersection of business, sustainability, and community. Ben shares his inspiring journey from rural Wisconsin to leading purpose-driven brands, starting with his early career at General Mills and moving through roles at Plum and Harmless Harvest. They explore pivotal moments that shaped his passion for health and environmental stewardship, as well as the unique challenges he faces balancing profitability with an unwavering commitment to ethics and sustainability.Key Insights:- Shifting from Corporate to Entrepreneurial Brands: Ben shares his experience moving from a large corporation to more agile, purpose-focused brands, and the valuable lessons learned through each transition.- Balancing Profit and Purpose: Explore Ben’s strategies for maintaining profitability while prioritizing ethical practices and sustainability—a cornerstone of his approach to leadership.- The Power of Authentic Branding: Ben delves into the importance of authenticity in connecting with consumers, highlighting the value of community and the evolving role of in-store and online presence in today’s market.- The Future of Food Brands: Get a glimpse into Ben’s vision for food brands of the future and the legacy he hopes to build in creating impactful, sustainable businesses.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
The latest episode of the RETHINK Retail Podcast is here! Top Retail Expert Ron Margulis sits down with Daniela Jurado, Executive Vice President of North America at VTEX, to discuss how global shifts and evolving consumer behaviors are reshaping the industry. From live shopping to adapting to recent trade policies, this episode is packed with strategies for forward-thinking retailers.🎧 Tune in now and stay ahead of the trends.
Top Retail Expert Michael Zakkour is joined by Paul Fitzpatrick, Head of Global Partnerships and Programs at Shopify, and Manikandan M Sundaram, AVP and Strategic Business Head at Cognizant, to discuss how omnichannel integration and data-driven strategies are shaping the future of enterprise growth in the retail sector.Discover how leading retailers are utilizing insights from every customer interaction to create seamless, unified experiences across all touchpoints—from physical stores to online platforms. As they navigate today’s highly competitive retail market, brands are unlocking new growth opportunities through customer-centric, data-driven approaches.
Authentic connections are at the heart of great retail! In this episode of the RETHINK Retail Podcast, DeAnn Campbell sits down with Paula Angelucci, District Director of Adore Me Retail Stores, to explore her journey of transformational leadership and how it’s shaping Adore Me's approach to retail. Paula shares her strategies for building high-performing teams, fostering a culture of innovation, and delivering personalized customer experiences. Her leadership philosophy, grounded in sustainability and continuous improvement, offers a fresh perspective on the future of retail.Key Insights:- Personalized Retail Experiences: Explore how Paula envisions creating more personalized, customer-centric experiences that redefine the shopping journey.- Building High-Performing Teams: Discover Paula’s approach to developing exceptional store operations and nurturing talent that enhances the overall customer experience.- Adore Me’s Sustainable Growth Strategy: Learn how Adore Me is expanding its retail presence while maintaining a strong commitment to sustainability and ethical business practices.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
🎧 Episode 1 of the NEXTGEN Commerce Podcast is live! Join Rick Watson with experts from Shopify and Google Cloud as they share key Black Friday & Cyber Monday strategies to boost your e-commerce success. Tune in now!
In this episode of Retail Therapy, host Andrew Smith of ThinkUncommon welcomes retail experts Brandon Rael (Kyndryl) and Carol Spieckerman to discuss the ever-evolving landscape of grocery retail. From AI-driven innovations to the rise of private labels and sustainability initiatives, we dive into the trends driving change in the grocery industry.Join us as we explore how VusionGroup, Icertis, and Logicbroker are transforming grocery shopping through cutting-edge technology and unified commerce strategies.
Get ready for Groceryshop in Las Vegas! Our Top Retail Expert, Lisa Goller sat down with Rocquan Lucas, VP of Content at Groceryshop, to dive into what makes Groceryshop such a must-attend event. Bringing together grocery and CPG leaders from across the globe, this massive gathering is all about driving retail innovation and transformation. With a jam-packed agenda and an electrifying keynote lineup, it’s the ultimate networking opportunity for building connections with forward-thinking trailblazers in the industry.Don’t miss out on the action—secure your spot at Groceryshop and be part of the future of grocery and CPG innovation! We are hosting an exclusive executive dinner as well as our iconic Groceryshop Bash Party. If you are interested in attending these premier events, check out the links below!https://rethink.industries/events/rethink-retail-bash-at-groceryshop-2024/https://rethink.industries/events/grl-dinner-at-groceryshop-2024/
Explore the future of social commerce! Join host Yael Kochman in a captivating conversation with Robert D'Loren, CEO of Xcel Brands. They discuss Xcel's transformative journey in retail, highlighting their creation of a leading live-stream commerce platform. Robert shares insights on the evolving retail landscape, driven by video commerce and consumer demands for authentic engagements. Their new social commerce platform democratizes content creation and monetization for influencers and shoppers. Discover the challenges and opportunities in the rapidly changing world of retail and social media.Key Insights:- Live Stream Commerce Evolution: Xcel Brands has transitioned from linear TV to live stream commerce, leveraging 13 years of experience and generating over $4 billion in sales on QVC.- Innovative Retail Model: ORME introduces a pay-for-performance platform where creators and sharers earn from sales, fostering a fairer content-sharing ecosystem.- Democratizing Social Commerce: Xcel Brands' new platform empowers both influencers and consumers, allowing them to create and monetize content, which enhances authentic engagement and diversifies revenue streams.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
🎙️ Ready to revolutionize your global marketing campaigns? Tune in for the latest RETHINK Retail Podcast Episode 'Unlocking Speed, Scale, and Insights With AI in Creative', as host Matthew Adam Smith, Executive Director of AIR and Top Retail Expert sits down with Satej Sirur, CEO of Rocketium and Top AI in Retail Leader.Discover how AI is transforming the creative process, making campaigns faster, brand compliant and more data-driven.Whether you're a brand or agency, this episode is packed with insights to help you achieve more with less. #AIinRetail #CreativeAutomation #Brandmarketing
Find out how Sharon Leite is guiding Omni Retail Enterprises through change! In this episode of the RETHINK Retail podcast, host Sharon Gai sits down with Sharon Leite, CEO of Omni Retail Enterprises, to explore her dynamic career across various retail roles and her leadership of a company with a diverse portfolio of brands. Discover how Sharon’s dedication to consumer engagement and strategic innovation is steering the business toward a new era of growth while preserving its core essence. Join us to uncover her approach to integrating modern strategies with the enduring values of established brands.Key Insights:- Consumer-Centric Leadership: Sharon highlights the importance of knowing your consumer and staying true to the brand's core values.- Innovation Beyond Technology: Explore how Omni Retail Enterprises is innovating not just through tech, but by creating meaningful consumer experiences and building community.- AI and Data Fundamentals: Understand the critical role of clean data in leveraging AI for personalized customer experiences.- Leadership Style: Sharon's approach to leadership focuses on building strong teams, solving problems collaboratively, and leading with empathy.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
In this episode of Retailer Tech Tips, host Andrew Smith is joined by Kayla Babin Broussard, U.S. Chief Technology Officer - Consumer & Travel Market at Kyndryl, and Phil Barry, Global Industry Advisor for the Retail & Consumer Goods Industry Vertical at Icertis, to explore how cutting-edge data platforms are revolutionizing retail management. From workforce optimization to enhanced category management and streamlined order processing, discover the tools and strategies that are driving retail success today.📌 Topics covered:The importance of data-driven workforce managementHow to optimize product categories with better dataStreamlining order management for happier customersWhether you're a retail leader or tech enthusiast, this conversation offers valuable insights into the future of retail technology. Don’t miss out—hit play now and subscribe for more episodes!🔗 Learn more about the Retail Cloud Alliance at retailcloudalliance.com
Transforming retail is no longer just a vision—it's happening now with ESL (Electronic Shelf Label) technology. In our latest RETHINK Retail episode, Mark Scanlon sits down with Pauline Monin, Director of Product Marketing at VusionGroup, to dive deep into how ESLs are revolutionizing pricing accuracy, operational efficiency, and customer engagement.Learn how this cutting-edge technology is shaping the future of retail, especially in Europe and North America, and discover the long-term benefits that await early adopters.Tune in now and explore how ESLs, IoT, and AI are driving sustainable and human-centered commerce.
How did FSA Store revolutionize health and wellness shopping? Find out about the journey that transformed the essential products marketplace with host Ted McCaffrey and Shawna Hausman, Former CMO at FSA Store. From re-platforming and redesigning the brand to building a powerful e-commerce team, Shawna reveals the behind-the-scenes strategies that led to an impressive 300% growth in just three years. Learn how she navigated challenges, brought in fresh perspectives, and empowered a new generation of women in retail.Key Insights:- Growth and Innovation: Explore how FSA Store revamped their digital presence, from site architecture to performance marketing, driving significant growth.- E-Commerce Excellence: Understand the steps taken to build a robust e-commerce team and optimize operations, including creative and marketing strategies.- Impactful Cost-Saving Strategies: Discover how Shawna identified redundancies and implemented cost-saving measures, leading to substantial financial improvements.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Get a closer look at the dynamic IT landscape of a leading fashion brand! Host Trevor Sumner sits down with Juliette Arnaud, Global Director of Enterprise Applications at Supreme, to explore the brand's journey and the intricacies of managing IT for a cultural phenomenon. Join us to hear Juliette’s views on balancing Supreme’s unique brand identity with technological advancements and what lies ahead for fashion.Key Insights:- Brand Integrity and IT: Understand how Supreme maintains its brand image while integrating new technologies and processes.- Smart Growth: Discover Supreme's approach to expanding into new markets with a focused strategy.- ERP Implementation: Learn about the challenges and triumphs of implementing an ERP system in a rapidly growing brand.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
The human touch is vital in tech-driven retail! Matthew Adam Smith and April Sabral, Founder and CEO of RetailU, dissect the connection between people and stores, focusing on maintaining humanity in an age of technology and AI. Hear April's insights on the future of retail leadership, the impact of AI, and the essential role of people in building successful retail brands.Key Insights:- Human-Centered Leadership: Learn how RetailU teaches managers custom strategies to inspire, coach, and retain teams in various store types. - Ongoing Support: Explore the importance of continuous coaching and how both online platforms and live workshops sustain leadership development.- Technology and AI in Retail: Discover the potential benefits and challenges of integrating AI into training and coaching, and how it can enhance but not replace human interaction.- Accountability and Performance: Understand the significance of accountability in retail settings and the steps to create a standardized approach that drives team performance.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Data is the currency of retail success! Join host Matthew Adam Smith and Emilie Kroner, SVP of Retail and Commerce at MasterCard, as they reflect on the latest advancements in customer experience and operational excellence. See how MasterCard is leveraging technology and data to ensure brands can meet the ever-evolving demands of modern consumers. Tune in to learn about shaping a brand through personalized experiences and agile strategies.Key Insights:- Retail Innovation: Learn how new technologies and data-driven strategies help retailers understand and engage their customers more effectively.- Consumer Expectations: Discover how consumer behaviors have evolved, especially post-pandemic, and how MasterCard is helping retailers adapt to these changes.- Personalization and Loyalty: Understand the future of loyalty programs and personalized shopping experiences, and how MasterCard's platforms enable brands to meet these demands.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Explore how the new wave of Chinese e-commerce is shaking up global retail! In this episode of the RETHINK Retail Podcast, Rick Watson of RMW Commerce sits down with retail experts Tom McFadyen from McFadyen Digital and Santiago Naranjo Alvaréz from VTEX. Get ready for a detailed discussion on how Chinese marketplaces are reshaping digital retail and what it means for brands everywhere. Join us for enlightening commentary on navigating the e-commerce scene and what lies ahead for the international market.Key Insights:- Emerging Chinese Retail Giants: Discover how the rise of Chinese players like SHEIN and Temu, along with widespread access to Chinese manufacturing, is disrupting traditional supply chains and transforming global retail.- Collaborative Commerce: Understand how collaborative commerce is enabling retailers to compete with major players by connecting with various suppliers and brands.- Speed and Accessibility: See the significance of fast delivery in today’s e-commerce environment and how it influences consumer choices.- Retail Media and Social Selling: Explore the shift from traditional paid advertising to influencer marketing and social selling as key drivers of revenue and engagement.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Savor the sweetness of innovation! Host Liza Amlani sits down with Alisa Brady, Founder of Sweetums Wipes. Alisa shares the journey of Sweetums, a unique sexual wellness and beauty brand that started with the first-ever flavored intimate wipes. From her background in psychology to launching playful and empowering products, Alisa dives into how Sweetums is transforming the market, addressing the evolving needs of modern consumers, and making waves in the wellness industry with a touch of fun.Key Insights:- Bridging Mental Health and Wellness: Learn how Alisa’s background as a psychologist influenced the creation of Sweetums, emphasizing the connection between mental health and sexual wellness.- Market Innovation: Sweetums discovered an untapped consumer interest by introducing flavored intimate wipes, creating a unique product that fills a market gap and attracts significant attention.- Data-Driven Development: Alisa discusses how customer feedback and data insights drive product iterations and new launches, ensuring they meet the real needs of consumers.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Step into the evolving world of airport retail with host Linda Johansen-James, CEO and Founder of International Retail Group, LLC, as she engages with global retail leaders Ruth Crowley, VP of Merchandise & Brand Strategy at Hudson Group, and Amy Higgins. Journey through the transformation of airports, from the latest trends and innovations to the unique challenges faced by this dynamic sector. Learn the importance of adapting to diverse customer demographics and creating unforgettable shopping experiences.Key Insights:- Trends and Innovations: Explore the cutting-edge trends and future innovations shaping airport retail.- Customer Adaptation: Understand how adapting to changing customer demographics is essential for success.- Enhanced Experiences: Learn how to create shopping experiences that leave a lasting impression.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: www.globalretailleaders.com
Embrace the magic of positivity! Harshida Acharya of Fulfillment IQ sits down with Adriana Carrig, CEO and Founder of Little Words Project, as she shares the heartwarming journey of her unique bead bracelet brand that fosters genuine human connections. Each bracelet inspires a chain of positivity, encouraging the spread of love and kindness through uplifting messages. Tune in to hear Adriana's story, from starting the business in her parents' basement to expanding nationwide, her personal stories of resilience, and her unwavering focus on quality and community.Key Insights:- Community Building: Discover how Little Words Project uses inspirational words to build a genuine and engaged community around a brand that emphasizes kindness and connection.- Quality and Customization: Explore the brand's commitment to quality assurance and the customization process for their unique bead bracelets.- Philanthropic Efforts: Understand the give-back initiatives and collaborations with various nonprofits that Little Words Project supports.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Want to know how Esprit is navigating the retail landscape? In this episode of the Rethink Retail Podcast, hosts Harshida Acharya and Ninaad Acharya from Fulfillment IQ sit down with Scott Lux, the Global EVP of E-Commerce Technology and Innovation at Esprit. Discover Esprit's ambitious plans for revitalizing its presence in the U.S. market and gain expert perspectives on defining brand identity in today's competitive landscape. Scott shares how Esprit is enhancing customer experience across digital, physical, and human touchpoints, and tackles the complexities of returns management and regional supply chains.Key Insights:- Building a Distinct Brand Identity: Uncover strategies for standing out and staying relevant in a competitive fashion market.- The Logistics of Online Retail: Understand the financial and logistical aspects of e-commerce amidst a shifting economic landscape.- Revolutionizing Loyalty & Tech: New approaches to loyalty programs and the emerging role of blockchain in retail.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Dive into the future of fashion retail with host Matt Mueller, Founder of Mindful Innovation Services, LLC, and Sabrina Cherubini, SVP of Brand & Digital at Hanky Panky, as they discuss how heritage brands can become customer-centric. Learn about innovative approaches to consumer engagement and the art of balancing wholesale with direct-to-consumer operations. Discover the importance of premiumization and the emotional connection between brand and consumer. Gain valuable lessons on sustainability and innovation in fashion retail.Key Insights:- Customer-Centric Transformation: Strategies for heritage brands to adopt a customer-first approach.- Consumer Insights: Leveraging customer feedback to stay relevant and innovative.- Emotional Branding: The role of empathy and emotion in consumer relations, and providing value beyond discounts.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Unlock a world where shopping becomes an experience, fueled by WOW Concept’s creativity and flair! Join us in the next episode of the RETHINK Retail Podcast as host Yael Kochman sits down with Dimas Gimeno Álvarez, the President of Wow Concept, to unravel the integration of physical and digital retail spaces. Together, they explore the strategic use of in-house and third-party technologies and discuss how both established stores and startups must evolve to stay relevant.Key Insights:- Seamless Integration: Discover the importance of blending physical and digital retail and the evolving role of stores in a digital world.- Strategic Balance: Learn about the balance between in-house development and leveraging third-party solutions for technological advancements.- Leadership Dynamics: Compare the challenges and strategies in managing large established companies versus agile startups.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Get ready to redefine fashion retail with stylish insights from Sergio Azzolari, CEO of Roberto Cavalli, and host Matthew Adam Smith! In this episode of the RETHINK Retail Podcast, we delve into the brand’s storied legacy and trailblazing strategies. From its early days to modern digital transformation, Azzolari provides a glimpse into the brand’s dedication to sustainability, the digitization of its archives, and bold new market ventures.Key Insights:- Creative Legacy: Learn about Roberto Cavalli's innovative journey from the 1970s to today, showcasing its ongoing commitment to creativity.- Digital Transformation: Discover the brand's efforts in digitizing its extensive archives for future accessibility and inspiration.- Sustainability Focus: Understand how Roberto Cavalli prioritizes sustainability and its impact on the luxury fashion industry.- Market Expansion: Hear about the brand's new market expansions and unique strategies for customer engagement in the evolving retail landscape.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: http://www.globalretailleaders.com
Sip on luxury brand insights with Theresa Austin, the Global Consumer Engagement Director at Moët Hennessy and CMO at Clos19. Join host Marie Driscoll as Theresa reveals the intricacies of her dual role, discussing her approach to managing CRM strategies and spearheading brand marketing with finesse. Discover how storytelling, data, and employee engagement are woven into their CRM initiatives to drive success. Learn about the significance of actionable insights, the power of collaboration, and how AI is transforming marketing strategies.Key Insights:- Harnessing the Power of Storytelling: Delve into the art of storytelling and its emotional impact on consumer engagement, fostering deeper connections with the brand.- Integrating Data for Marketing Excellence: Discover how Theresa's team integrates data insights into their marketing and sales strategies to optimize performance and drive results.- AI and Innovation in Marketing: Explore the transformative potential of AI in optimizing media spend and making informed commercial decisions.- Elevating Employee Engagement: Hear about Clos19 and Moët Hennessy's employee training programs and collaborative workshops that foster a culture of innovation and teamwork.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: www.globalretailleaders.com
Join us for an enlightening conversation as Vineta Bajaj, CFO of Rohlik Group, delves into her journey within the online grocery space and the company’s innovative approach to localizing and automating grocery services. Vineta sheds light on the pivotal role of technology, sustainability, and customer loyalty in their business model. Gain invaluable insights into retail media, automated warehouses, and the future landscape of e-grocery.Key Insights:- Evolving Online Grocery Sector: Explore the dynamic changes and emerging trends shaping the online grocery industry.- Using Technology for Profit: Understand how Rohlik Group leverages cutting-edge technology and automation to drive profitability and efficiency.- Supporting Local Businesses and Sustainability: Learn about the strategies Rohlik Group employs to support local businesses and promote sustainable practices.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: www.globalretailleaders.com
“This merger is not just a business transaction; it's a strategic move to redefine the future of luxury retail with technology at its core.” - Neil SaundersThe latest episode of Retail Therapy dives into the monumental HBC acquisition of Neiman Marcus, creating a new luxury retail giant: Saks Global. This $2.65 billion deal, backed by industry titans Amazon and Salesforce, is set to revolutionize the luxury retail landscape.Hosted by top retail expert Andrew Smith, this insightful discussion features an impressive lineup of guests:Brandon Rael, Director, Consult Partner at KyndrylCarl Boutet, Founder, Chief Strategist & Executive Advisor at Studio RxNeil Saunders, Managing Director and Retail Analyst at GlobalData RetailTogether, they explore how this merger will leverage technology to transform luxury retail, with Amazon providing technology and logistics support and Salesforce enhancing customer relationship management through AI.Special thanks to our sponsors Cognizant, Logicbroker, and Blue Yonder for making this episode possible!
Are you ready to rethink sustainability in retail? In this episode of the RETHINK Retail Podcast, we are joined by Mardi Ditze, the Country Sustainability Manager of IKEA. Dive into IKEA's ambitious sustainability goals, including achieving net zero and circularity by 2030. Discover the strategies being implemented to meet these targets, the challenges and successes in promoting sustainable practices within a large retail organization, and the importance of changing the narrative around sustainability. Key Insights:-Explore IKEA’s sustainability model and its commitment to becoming net-zero and circular by 2030.-Discover the innovative programs IKEA employs to promote greener retail.-Understand the role of employee and customer engagement in driving sustainable practices.Ready to join the GRL community? Nominate yourself or another retail executive to join the community today: www.globalretailleaders.com
In this episode of the RETHINK Retail Podcast, Loretta Choy, Chief Merchant Officer and Chief Client Officer at Stitch Fix, explores the intersection of AI, data, and human expertise in retail. She discusses the importance of balancing art and science in merchandising, the evolving role of merchants, and the impact of AI on personalized shopping experiences.-Gain insights into how AI-driven personalization is revolutionizing retail.-Discover innovative trends shaping the future of retail merchandising.-Understand the critical role of data in making profitable retail decisions.-Hear about sustainable practices in fashion retail for a greener industry.Ready to join or Join the GRL community? Nominate yourself or another retail executive to join the community today: www.globalretailleaders.com
Join us in this insightful episode where we discuss how light harvesting technology can revolutionize the retail industry. Our host, Steve Lister, converses with Giovanni Fili, CEO of Exeger, and Roy Horgan from VusionGroup about the significant benefits of integrating light harvesting technologies into retail environments. Learn how this innovation can enhance sustainability and operational efficiency while reducing carbon footprints.This episode is from one of our extremely popular webinars, held in June 2024.
Join Sharon Yourell Lawlor Top Retail Expert from RETHINK Retail as she interviews Loretta Franks, Global Chief Data and Analytics Officer at Kellanova. Take insights on how Kellanova is leveraging data and technology to stay ahead in the evolving retail landscape."With the right focus on data and analytics, brands can create lasting relationships." - Loretta FranksKey Highlights:📊 Kellanova's 'Differentiate, Drive, and Deliver' Strategy🔍 Enhancing Consumer PersonalizationDiscover Kellanova's innovative retail strategies and how they are building trusted brands. Don't miss this engaging conversation on retail transformation and data-driven success!
Join top retail expert Gary Newbury as he discusses the future of retail delivery with Amy Leachman from Delivery Solutions. Learn about omni-channel logistics, cutting-edge technologies, and the evolving consumer experience. Tune in to discover strategies that can transform your retail operations!
Exploring Direct-to-Consumer DynamicsIn this episode of the RETHINK Retail podcast, Top Retail Expert Yael Kochman and Global Retail Leader Celso Borges, VP & Head of e-Commerce Europe at PepsiCo discuss the evolution of direct-to-consumer (DTC) strategies.Learn how DTC models transform customer interactions with data and analytics. Key Highlights:📊 Importance of Customer Data🔍 Power of Analytics🛒 Personalized Value Creation"With the right focus on data and analytics, brands can create lasting relationships." - Celso BorgesStay tuned to learn how DTC strategies are reshaping retail.
Join Marie Driscoll, Adjunct Professor of Funding Fashion & Beauty and Fashion Retailing & Buying at The New School, and Nicolas Kroeger, Chief Data Officer at Manor AG, as they explore the exciting world of data-driven retail.-Discover how Switzerland's largest department store chain is navigating current trends in omnichannel retail and overcoming the challenges of legacy systems.-Get practical insights on making your retail business more consumer-centric, from integrating technology seamlessly to leveraging data for a unified shopping experience.-Learn how to build resilient retail strategies that meet evolving consumer expectations while staying ahead of the competition.
Discover the impact of Bluetooth and IoT technologies in retail with Alex Baker (Nordic Retail Hub + RETHINK Retail Top Retail Expert), Tarik Filali Ansary (EVP at VusionCloud, VusionGroup), and Kayla Myrhow (Senior Product Marketing Manager at Bluetooth SIG). This discussion unravels how these advanced technologies enhance customer experiences, improve employee engagement, and drive sales. Explore the capabilities of VusionOX, an innovative Bluetooth-LE-based cloud to edge layer, which ensures seamless connectivity and consolidation of IoT devices. Gain insights into effective technology integration, benefits of a unified IoT management platform, and strategies for balancing innovation with a human touch. This episode is from one of our extremely popular webinars, held in April 2024.
Join us in this insightful episode as Andrew Smith discusses the impact and future of personalization in the retail industry with Andrea K. Leigh, Brandon Rael, and Casey Golden. They explore how technologies like AI, AR, and VR are reshaping the way retailers engage with customers, offering customized experiences that push the boundaries of innovation and privacy.🎧 Tune into our conversation to learn how you can harness the power of personalization to transform your retail strategies. Listen now!
In this enlightening episode of the Rethink Retail podcast, Clément Galeron from Memory, a VusionGroup company, shares his expertise on transforming data into actionable retail strategies. Hear him discuss the role of AI and data science in retail, the challenges faced by retailers in data transformation, and his vision for the future of retail intelligence.Clément states, "Our key mission is to be super strong at understanding concrete use cases... We work every day to bring [clients] elements and KPIs to make the right decisions."Tune in now to discover how retail is evolving through smarter data use!
Dive into the latest episode of Retailer Tech Tips where host Guy Courtin discusses Inventory Optimization with Demand Forecasting alongside industry experts Phil Barry and Liza Amlani. Learn how demand forecasting algorithms can revolutionize your inventory management, reduce stockouts, and enhance profitability. Don't miss out on valuable insights and strategies to stay ahead in the retail game.
Rethink Retail Offstage at Expo West: A Special Episode with Top Retail Expert Matthew Adam SmithJoin host Matthew Adam Smith and Joe O'Connor, President of Applegate, for an insightful discussion on integrating sustainability with AI in retail. Explore how strategic partnerships and advanced technologies are transforming business practices for sustainability. Gain insights from Joe's experiences at industry events like Expo West, Applegate's evolution under Hormel Foods, and their commitment to regenerative agriculture and sustainability.- Discover the impact of major industry events on your brand.- Learn about transitioning to regenerative agriculture.- Explore sustainable partnerships and their benefits in retail.
Tune into Episode 4 of our Accelerated Retail podcast mini-series. Together with Microsoft, we explore the benefits of leveraging cloud and AI technology in retail.In this episode, we unravel the modern challenges facing retailers in managing store associates and why empowering them with cloud-powered technologies is the way forward. We also look at how to best invest in your store associates to cultivate the best customer experience.Listen to what our top retail experts and thought leaders have to share, from optimizing employee training to improving inventory accuracy with real-time analytics.Visit this link to discover how Microsoft empowers retailers: http://microsoft.com/
Join Dara Meath, CTO of Build-A-Bear Workshop and host Casey Golden, CEO of Luxlock, as they explore the integration of technology in retail to create immersive and engaging customer experiences. In this episode, Dara discusses how Build-A-Bear uses innovative tech solutions to bring joy and memorable moments to consumers. Learn about their approach to touch and play technology, digital transformation, and creating personalized interactions in-store and online.
Explore the transformative power of retail media networks in this insightful episode of Rethink Retail with Kathryn Mazza, SVP at Hy-Vee RedMedia, and Melissa Minkow, Director of Retail Strategy at CI&T. Kathryn shares her extensive experience, illustrating how these networks enhance customer connections and support strategic advertising.The discussion also delves into Verint’s innovative tools like Retail Choreography and Voice of the Customer, showcasing how to harness omnichannel feedback to optimize customer experiences. This episode is packed with expert insights on using technology to adapt to consumer expectations and refine retail strategies.Tune in to learn how to implement these advanced tools in your retail operations.
"Loyalty is the name of the game, and brands are pulling out all the stops to capture and retain their customers." - Andrea K. Leigh During #Shoptalk 2024, we had the pleasure of having Andrea K. Leigh, Michael Kline, Liza Amlani, and Neil Saunders on the Retail Therapy podcast! This episode, we chatted about everything happening in the athletic retail space! From Nike’s AI footprint to Lululemon’s partnerships, Adidas’ innovation, and so much more, these guests cover everything you need to know about fitness brands in a changing climate. Huge thanks to Blue Yonder and our other RCA members at Adobe, Icertis, and Microsoft for sponsoring this episode of Retail Therapy
In Episode 3 of the Accelerated Retail series with Microsoft, we will dive into "The Power of a Connected Supply Chain", exploring AI and cloud technologies in retail.With insights from Microsoft and our Top Retail Experts, discover how you can leverage supply chain optimization for your business through more accurate inventory tracking and cloud data migration.Tune into this episode and get to learn more about the future of retail supply chain!Find out on how Microsoft empowers retail businesses here: https://www.microsoft.com/en-us/industry/retail/microsoft-cloud-for-retail
In this RETHINK Retail Podcast episode, host Carol Spieckerman, RETHINK Retail's recognized Top Retail Expert, sits down with Jeff Yurcisin, CEO of Grove Collaborative, to delve into the company's innovative approach to blending sustainability with profitability. Discover Grove Collaborative's commitment to creating high-performance, planet-first products and learn why prioritizing sustainability and customer trust is essential for future growth. This conversation offers invaluable insights for anyone looking to implement sustainable retail strategies effectively.Jeff Yurcisin shares, "We are relentlessly creating and curating high-performance planet-first products for the people who are paying attention."Tune in for a compelling discussion on the future of sustainable retailing.
In this episode of the RETHINK Retail podcast, Top Retail Expert Melissa Minkow sits down with Mark Messing, Vice President of Digital Experience and Loyalty at Domino's Pizza, to dive into the evolving landscape of retail and customer experience. Discover how Domino's Pizza is not just a pizza company anymore, but a tech disruptor in the retail space. Their digital transformation secrets and innovative loyalty rewards programs will leave you rethinking the future of retail. Uncover the unexpected strategies that are revolutionizing the industry and learn how AI is shaping personalized shopping experiences.Melissa highlights the importance of quality, price, and convenience from CINT's report, while Mark shares Domino's innovative strategies like pinpoint delivery and a new rewards program. They explore the role of AI in personalizing experiences, underlining the need to balance technology with customer-centric values. This episode offers essential insights for retail and marketing professionals on adapting to consumer expectations and technological shifts in retail."I think it's just really important for technology to focus on those things that matter to the customer and figure out how you win in those areas." - Mark Messing Stay tuned to find out how Domino's is making pizza night magic and keeping customers coming back for more.Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5-star rating on Spotify, Apple Podcasts, and Goodpods!– – – – – –Hosted by Melissa MinkowProduced by Fritz Finlay
Welcome to a groundbreaking episode of the Retail Cloud Alliance podcast series, where we journey through "The 'Verses:" Exploring AR, VR, and Everything in Between." Host Andrew Smith, along with a panel of visionary leaders – Rebekah Kondrat (rekon retail), Alan Smithson (METAVRSE), and Michael Zakkour (5 New Digital) – unpack the seismic shifts in retail brought about by AR, VR, and the metaverse. This episode not only highlights the innovations reshaping retail but also discusses the tangible impacts on shopping experiences, brand engagement, and the evolving expectations of consumers. Whether you're a retailer, tech enthusiast, or just curious about the future of commerce, this conversation will provide valuable insights into the technologies shaping tomorrow's retail world.
Episode 2 of the RETHINK Retail and Microsoft Mini Podcast Series, "Unlocking True Personalization in 2024 with Unified Commerce," is where the future of retail is unveiled.Joined by Microsoft and industry experts, we dissect the evolution of retail through cloud technologies, AI, and data. Discover why 71% of consumers demand personalized experiences and how businesses are responding. From omnichannel to unified commerce, learn how to leverage technology for truly individualized customer journeys. Whether you're in retail, tech, or just fascinated by the rapid evolution of shopping, this episode is a treasure trove of insights on privacy-respecting personalization and the future of retail engagement.
Dive into the latest RETHINK Retail Podcast episode where host Gabriella Bock engages with Amy Darlison Lee, Global Head of Retailers and Brands for Shoptalk, and Ashley McDonnell Global Digital Media & E-Commerce Director at Puig. This discussion is a "can't miss" for retail professionals eager to leverage influencer marketing, global shopper insights, and optimize trade show experiences for unparalleled business growth.Listen to get Amy's and Ashley's perspective on: AI in Retail: AI's role in revolutionizing retail operations and customer engagement.
In this episode of the RETHINK Retail Podcast, Host Gabriella Bock sits down with Elle Wang, founder and CEO of Emilia George, who shares her entrepreneurial journey from working as a UN advisor to founding a successful maternity brand. During their conversation, Elle discusses the inspiration behind the brand and shares her strategic approach to growth and fundraising while highlighting her passion for sustainability and social responsibility. Elle's unwavering commitment to creating a brand that resonates with women's real-life needs led her to challenge traditional maternity styles and advocate for more inclusive and functional designs. Her empathetic approach, fueled by her encounters with women from diverse backgrounds, shaped Emilia George into a brand that not only offers fashion-forward clothing but also strives to enrich the motherhood experience.Elle's story serves as an inspiration for aspiring entrepreneurs navigating the challenges of building a successful lifestyle brand in a competitive market.Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Gabriella BockProduced by Gabriella BockResearch by Maggie Schwenn
In this first episode of our four-part mini series, Top Retail Experts and Thought Leaders behind Microsoft explore how AI infrastructure is revolutionizing data accessibility and strengthening security measures. And with cloud technologies taking over retail, there are new opportunities to harness the power of these large, complex data sets in meaningful ways. Special thanks to David Phipps, Sandeep Oni, Shelly Branston, Jose Luis Ortiz, and Charles Haseman for sharing their thoughts in this episode, and to Microsoft for making this possible.
“What I love about AxleHire is that it has an incredibly high product market fit for eCommerce brands. That fit has led to nine years of growth at 70% CAGR. We love our customers, and our customers love us.” - Raj Ramanan, CEO In this episode of the RETHINK Retail Podcast, Trevor Sumner, Raydiant's Head of AI and Innovation sits down with Raj Ramanan, CEO of AxleHire, during #NRF 2024 to delve into how next-level delivery services can bolster an online retailer’s brand and help retain customers.Trevor and Raj unravel how a superior delivery experience can elevate customer loyalty and dig into the connection between reliable, fast deliveries and long term customer relationships. Discover how AxleHire's commitment to seamless, rapid, and top-quality delivery solutions promises to redefine your shipping approach – without costing more.
In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Jay Shields, SVP of Sales and Customer Success at Pomeroy, at NRF 2024 to delve into the ever-evolving retail landscape. Jay’s enthusiasm for finding innovative solutions that enhance the shopping journey is palpable, as she shares her vision for integrating technology into retail spaces in a way that feels natural and enriching. Through her work at Pomeroy, Jay aims to empower retailers to embrace technological advancements, ultimately fostering a more interactive and personalized shopping environment for consumers.Throughout the conversation, Jay emphasizes the significance of trying out new technologies, understanding current infrastructure and hardware capabilities, and the need for retailers to adapt and pivot easily. “Retailers are only able to move as fast as their environments allow. You could have the latest idea on RFID and being able to use AI in your cashier's ears. However, if you don't have the right broadband or you don't have the right ecosystem for that technology to succeed and work, then all you're doing is taxing systems that are already taxed.” - Jay Shields Resources mentioned in this episode: * Ray Ban Meta Glasses: To learn more about the innovative Ray Ban glasses mentioned in the conversation, visit https://www.ray-ban.com/usa/ray-ban-meta-smart-glasses * Pomeroy: To explore the latest retail technology solutions, including mobile point of sale systems, customer engagement tools, and infrastructure support, visit: www.pomeroy.com * LinkedIn: Connect with Jay Shields on LinkedIn for industry insights, updates on Pomeroy's initiatives, and to engage in discussions about retail technology and innovation: https://www.linkedin.com/in/jay-shields-1a75945/ * Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ * For more retail insights visit www.rethink.industries * If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods! – – – – – –Hosted and produced by Gabriella Bock
Welcome retail executives and decision-makers. Dive into the engaging discussion between leading experts Brandon Rael, Howe Gu, and Venky Shankar as they uncover AI and cloud strategies to enhance customer experiences. Learn how advanced analytics and intelligent capabilities are operationalizing data to empower associates, accelerate checkout, and drive personalization. Gain insights into leveraging these tools while ensuring privacy and security.
In this episode of the RETHINK Retail podcast, Julia Hare sits down with Michelle Kelly, CEO of the iconic fashion brand Lilly Pulitzer. Kelly’s leadership has been instrumental in guiding Lily Pulitzer through a transformative phase, transitioning from a wholesale-only model to a multi-channel retail approach. With a strong focus on customer-centric strategies and personalized marketing, Michelle's expertise has significantly contributed to the brand's success.During their conversation, Kelly shares her inspiring journey to becoming the brand's CEO and highlights the brand's timeless commitment to making customers happy, preserving their unique hand-painted prints, and balancing trends with a focus on quality and longevity.“And isn't that the beauty of retail? There's always another season, there's always another collection. There's always another day to open the store.” - Michelle KellyResources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Julia HareProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, Top Retail Expert Brandon Rael sits down with Jamshed Mughal, SVP and Global Head of Strategy & Services at Marigold. Joining live at the National Retail Federation's Big Show 2024, Mughal is a seasoned expert in Mar tech and relationship marketing solutions, bringing an abundance of experience to the table. With a strong focus on driving customer loyalty and personalized brand experiences, Mughal has been instrumental in leading Marigold to deliver cutting-edge marketing technology and professional services for over 40,000 brands and organizations worldwide. His insights and innovative strategies have played a pivotal role in Marigold's evolution from single-channel to multichannel and omnichannel experiences, emphasizing the importance of hyper-personalization at scale while navigating privacy and cybersecurity challenges. With an impressive track record in the industry, Mughal's expertise is sure to provide valuable insights into the ever-changing landscape of relationship marketing solutions for brands."Brands need to think about their customers as people first and not just as customers or buyers. And we should do more to encourage or engage in a more relevant and contextually relevant way over time." - Jamshed MughalThe resources mentioned in this episode are:Marigold's Engage Plus platform - A sophisticated enterprise omnichannel messaging platform designed to activate marketing-focused growth plans and facilitate long-lasting customer engagement and loyalty. This platform is highly configurable and supported by Marigold's services organization with deep industry and use case expertise. To learn more, visit: https://meetmarigold.com/solution/marigold-engage-plus/Marigold's Engage Express platforms - These platforms offer intuitive omnichannel solutions built for specific verticals such as SMB use cases, agencies, higher education, nonprofit, and franchises. They are ideal for organizations looking for turnkey solutions that deliver personalized marketing campaigns with the highest ROI. For more information, visit: https://meetmarigold.com/solution/marigold-engage-express/Marigold's Grow platform - This platform allows marketers to easily capture zero party data and consumer preferences through customizable interactive experiences. It serves as an audience builder tool and is designed to drive continuous profile enrichment and segmentation for targeted marketing. To learn more, visit: https://meetmarigold.com/solution/marigold-grow/Marigold's Loyalty platform - A robust, flexible platform natively integrated into Engage Plus and Engage platforms. It allows marketers to continuously optimize messaging and loyalty programs using the same data, driving repeat purchase, increased frequency, retention, and growth of the client's customers. To learn more, visit: https://meetmarigold.com/solution/marigold-loyalty/Marigold's Live Content powered by Liveclicker - A dynamic, real-time personalization tool that natively integrates. To learn more, visit: https://meetmarigold.com/solution/marigold-livecontent/Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Brandon RaelProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, host Kirat Anand sits down with guests Logan Duran, VP of ESG Strategy Tapestry and Josh Levy, Director of Business Development at Pivot Energy, to discuss their recent partnership and sustainable energy solutions in the fashion industry. Together, they dive into Tapestry's proactive approach to sustainability, including their commitment to renewable energy and the innovative use of technology like QR codes and NFC chips to enhance transparency and traceability in their products. Duran emphasizes Tapestry's focus on environmentally preferred materials and their partnership with Gen Phoenix to create textiles from recycled leather fibers, aligning with their goal to prioritize the traceability and sustainability of their leather supply chain. Meanwhile, Levy sheds light on the importance of renewable energy certificates in showcasing sustainability efforts and the increasing demand for sustainable practices in the fashion and energy industries. The conversation emphasizes the commitment of both Tapestry and Pivot Energy to sustainability, making it a valuable listen for fashion industry professionals looking to implement sustainable practices and reduce their environmental impact in their operations.Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail podcast, Jumpmind CEO Joe Corbin emphasizes the need to simplify store journeys and empower associates. From tackling the challenges faced by large retailers to exploring the potential of AI, this conversation offers actionable insights into driving innovation and enhancing customer satisfaction.
In this episode of the RETHINK Retail Podcast, host and RETHINK Retail CCO Kirat Anand dives into a conversation with Group VP of Innovation at AmeriCo Group and Global Retail Leader Barry McGeough, who shares his journey from aspiring opera singer to influential product innovator. Barry's insights into applied innovation and sustainability in the retail industry offer a unique perspective, drawing from his experiences at renowned companies like Google, PVH, Speedo, and Tommy Hilfiger. His emphasis on the symbiotic relationship between sustainability and profitability, as well as the need to adapt to sustainability mandates, makes this episode a must-listen for retail industry leaders looking to drive growth and success through innovative and sustainable practices. With a focus on balancing product development, staying ahead of tech trends, and creating positive environmental and social impact, Barry's playbook for applied innovation offers actionable insights for retail executives striving to lead their businesses into a more sustainable and profitable future."If you want to go fast, go by yourself, but if you want to go far, go with others." - Barry McGeoughResources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
"Loyalty is an emotional concept, not just a transactional one." - Giri AgarwalExplore the dynamic world of customer loyalty on the RETHINK Retail Podcast with our esteemed host, Melissa Minkow, Director of Retail Strategy at CI&T. This episode brings together the profound insights of Giri Agarwal, Chief Strategy Officer at Incisiv, and Bernd Kraus, Senior Vice President of Software Solutions at Diebold Nixdorf. They delve into the nuances of building lasting customer relationships amidst the challenges of the modern retail landscape.Discover innovative strategies to harness technology and data for enhancing loyalty, and understand the importance of a consistent experience across all retail channels. This conversation is packed with valuable takeaways for retailers dedicated to enriching customer engagement in the digital era.🎧 Tune in to gain actionable insights and transform your approach to customer loyalty.
In this episode of the RETHINK Retail Podcast, Top Retail Expert Cathy McCabe sits down with Nancy Taylor, Co-Founder of époque évolution and VP of Design at Lolë Brands. Nancy brings over a decade of experience as a senior designer at renowned brands such as Athleta and Gaiam. Her passion for fitness and wellness has been pivotal in revolutionizing the athletic apparel industry, infusing functionality with everyday wearability.Nancy's focus on sustainability and responsible manufacturing led to the creation of époque évolution, where she continues to drive impactful change in the fashion landscape. With a deep understanding of the evolving consumer mindset, Nancy Taylor's expertise offers invaluable insights into embracing sustainable practices and promoting a mindset shift among customers."Stay open, stay curious, and constantly try to invent and look at newer ways that solve problems. Fashion is one thing, but for us, functional fashion is to solve problems for the customer and make the ease of her choice and the ease of her day and what she wears simpler for her." - Nancy TaylorResources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Cathy McCabeProduced by Gabriella BockResearch by Maggie Schwenn
In this episode, host Christine Russo sits down with Gaurav Patel, Senior Director of Engineering - Store Experience at H-E-B, one of America’s largest privately-owned grocery retailers.Gaurav shares how H-E-B, a company known for its commitment to quality and customer service, has embraced technology to transform the grocery store industry. From the inception of curbside pickup as a strategic opportunity during 2020 to leveraging digital solutions for inventory management and customer engagement, H-E-B is at the forefront of retail innovation.
AI is eliminating friction points and transforming self-checkout - making age verification and product recognition faster and more efficient than ever before.Join us on our latest Rethink Retail Podcast, with host and Top Retail Expert, April Sabral, as we delve into insightful discussions with Ohad Elzur of O+O Store & Promotion Technology Director at AS Watson and Arvin Jawa VP Global Retail Strategy and Regional VP Americas Retail at Diebold Nixdorf.They're unpacking exclusive insights and cutting-edge strategies in AI, self-checkout, and sustainable retail that are reshaping modern customer experiences.Tune in to learn how these innovations can drive your business forward and keep you ahead in the ever-evolving retail game.
Live from NRF 2024, RETHINK Retail's Chief Community Officer Kirat Anand sits down with Lauri Joffe Turjeman, Chief Marketing Officer at American Freight. In this episode, Lauri shares the secrets behind American Freight's rapid success, from embracing a customer-centric value approach to leveraging innovative technology. This episode also explores the latest advancements in search technology, reshaping the retail landscape for improved product discoverability. Lauri offers her perspectives on market trends and consumer expectations, as well as the strengthened community engagement and partnership initiatives that she leads to drive positive change in the retail sector. Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
Welcome to this engaging episode of the RETHINK Retail Podcast, featuring Pauline Monin, Director of Product Marketing at VusionGroup. In this exclusive interview, we uncover the exciting transformation of SES-imagotag into VusionGroup, and what it signifies for the retail industry. Delve into the advancements of their signature electronic shelf label and learn how VusionGroup is integrating AI and data analytics to reshape retail. Pauline shares insights on prioritizing both people and performance in the digital era, and offers a glimpse into the future of retail technology. Join us as we explore the secrets behind VusionGroup’s rapid growth and their vision for changing the game for retailers and brands. This episode is a must-listen for anyone interested in the cutting-edge of retail digitalization.
Recorded live at #NRF2024, join host Andrew Smith and our expert panel: Hitha Herzog, Guy Courtin, and Brandon Rael as they dive into the groundbreaking journey of @Patagonia in the world of sustainable retail and fashion. 🌿🎙️ This episode brings you firsthand insights into Patagonia's commitment to the environment and its profound impact on consumer trends and industry standards.Special thanks to Adobe, Icertis, and Sunrise Technologies for sponsoring this episode of Retail Therapy! Connect with us on LinkedIn: https://www.linkedin.com/company/retail-cloud-alliance/
This episode of the RETHINK Retail Podcast was recorded live at the RETHINK Retail Podcast Media Booth during the NRF 2024 Big Show. In this episode of the RETHINK Retail Podcast, RETHINK Retail CCO is joined by Andy Laudato, Chief Operations Officer of The Vitamin Shoppe. During their conversation, Andy shares his insights on fostering innovation in the retail industry and discusses the importance of collaboration, continuous improvement, and adopting a customer-centric approach. Through practical examples from Vitamin Shoppe, such as leveraging AI for real-time communication and enhancing the customer experience, Laudato demonstrates the relevance of his expertise in the field."Necessity drives innovation. And so, when solving a problem for your customer, first you have to identify what that is. Or maybe it's not just a problem, but just an opportunity to do something better." - Andy LaudatoResources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, RETHINK Retail's Chief Community Officer Kirat Anand sits down with Deepak Jose, Global Head of One Demand Data & Analytics Solutions at Mars Wrigley. Deepak's expertise shines as he discusses the transformative power of AI in data analytics, emphasizing the importance of aligning data initiatives with specific business objectives. Deepak's approach, guided by a commitment to core values, ensures that the direction of data and analytics is consistently shaped by business needs and facilitated by analytics capabilities. With a purpose-led culture at Mars Wrigley, discover how this approach not only drives success but fosters innovation. From responsible AI use to empowering professionals in the retail sector, Deepak's wisdom provides a roadmap for mastering data discipline, optimizing analytics efforts and driving better business outcomes. Mars Wrigley's triple bottom line philosophy is to prioritize people, organizations, and the planet.Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, RETHINK Retail’s Chief Community Officer Kirat Anand sits down with Francisco Bram, Vice President of Marketing and Customer Insights at Albertsons Companies. Francisco's diverse experience, spanning innovative projects at Siemens and leading marketing endeavors at Uber, provides a unique perspective. Demonstrating his dedication to quality and agility, Francisco has played a pivotal role at Albertsons, reshaping the grocery customer journey, cultivating enduring connections, and propelling long-term value.Francisco speaks to the intricate interplay of data in the retail industry, shedding light on Albertsons' strategic approach. The discussion delves into the customer feedback loop and iterative improvement, emphasizing the continuous refinement of strategies based on valuable customer insights. Francisco also explores the integration of loyalty and health initiatives, highlighting how prioritizing customers' well-being guides personalized experiences. The conversation extends to strategic partnerships with innovative tech startups, revealing how Albertsons stays on the cutting edge, enhancing customer engagement and operational efficiency. Tune in for an exploration of the power of data, strategic partnerships, and a commitment to elevating the customer experience.Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
Uncover the future of retail tech in our latest RETHINK Retail Podcast episode! Host April Waits welcomes Pierre-Marie Rallu, VP of Captana North America at VusionGroup.Dive into the impact of computer vision and AI on the retail industry, consumer responses to in-store cameras, and how retailers can quantify success with this technology. Explore the role of Captana in omnichannel strategies, its evolution alongside AI, ML, IoT, and more. Plus, gain valuable insights for retailers considering tech integration in their stores.
In this episode of the RETHINK Retail Podcast, RETHINK Retail's Chief Community Officer, Kirat Anand sits down with President & CEO of Robert Graham, Andrew Berg. Andrew's 26-year career in the retail and fashion industry, marked by pivotal roles at Gap Inc., Ralph Lauren's Rugby, and Theory, brings a wealth of insights into strategic growth opportunities. This episode explores the origins and creative process behind Robert Graham's expressive and unique clothing and brings valuable perspectives on how the brand’s customer journey enhances the retail experience. Andrew shares his strategic leadership, successfully launching categories like women's wear and a clubhouse golf performance line, alongside significant tech stack enhancements, positioning him as a respected authority in the industry.Andrew's expertise in merchandising, storytelling, and brand building is evident in his leadership role, where he has played a pivotal part in propelling the growth and success of Robert Graham. Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, RETHINK Retail's CCO Kirat Anand, sits down with President and CEO of Boston Proper, Sheryl Clark. With over 35 years of experience in leadership roles at Bloomingdale's, Gap, and Old Navy, Sheryl shares insights on how she successfully navigated various ownership changes, tests and implements various technologies, recruits and retains top talent, and transitioned the company culture from a legacy catalog focus to a digital-first approach, all while maintaining Lucy as the north star.Sheryl Clark's customer first approach, marked by calculated risk-taking and an understanding of market dynamics, offers a wealth of knowledge based on her personal journey. Listen in as Sheryl shares her expertise, demystifies common myths about digital marketing, and provides advice for thriving in the online retail space.Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this new episode of Retail Tech Tips, we will dive into one of the biggest topics in retail: digitizing the in-store experience. Revenue from eCommerce sales in the US is expected to top $1T in 2024.There is no denying eCommerce’s continued growth, and while brick-and-mortar retail still accounts for most of all retail sales today, it needs to adapt to stay relevant, merging the personalization, convenience, and flexibility of eCommerce with the experientialism and immediacy of the in-store shopping experience.Yet, the question of how to go about achieving a store’s digital transformation is a broad one, and it depends heavily on the goals and consumer base of a given retailer. This episode seeks to help retailers understand what they should be prioritizing in their ongoing digital transformations while highlighting what help may be available along the way.
In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Anna Harman and Lisa Bubbers, co-founders of Studs. Join the conversation as Anna and Lisa redefine ear piercings, empowering individuals to express themselves uniquely. Anna and Lisa have set out to create an innovative approach providing services from first-time piercings to custom Earscapes®. Studs caters to modern consumers, setting a new industry standard with needle-only piercings and a focus on customer education.The concept of Earscaping® seamlessly combines the processes of piercing and selecting jewelry, creating a cohesive experience. This trend is especially striking a chord with millennials and Gen Z, a generation that highly values self-expression through body modifications, and Studs is leading the way in embracing this movement.Tune in for insight into Anna and Lisa's entrepreneurial journey and how they crafted a distinctive space where innovation meets self-expression in the realm of ear jewelry.Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Gabriella BockProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, RETHINK Retail’s CCO Kirat Anand sits down with COO of Misfits Market, Corey Farrell. Misfits Market is a sustainable grocery delivery company. As COO, Corey plays a key role in the company's mission to eliminate food waste and provide consumers with convenient access to high-quality grocery items at affordable prices.Through partnerships with farmers and CPG companies, Misfits Market sources products that would otherwise go to waste, offering customers a range of sustainable and affordable options. Corey's expertise in building relationships with suppliers and optimizing the supply chain has helped Misfits Market thrive in a competitive grocery landscape. With a focus on sustainability and value, Corey and the Misfits Market team are revolutionizing the way we shop for groceries and making a positive impact on the environment.Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, Top Retail Influencer Michael Zakkour sits down with CEO of Fullbeauty Brands, Jim Fogarty. Their conversation dives deep into the challenges of cultivating lasting customer relationships, including the impact of embracing diversity for inclusive brand success.Jim Fogarty's role as CEO has been instrumental in steering Fullbeauty Brands toward success. With a keen focus on effective direct-to-consumer (D2C) strategies, Fogarty shares insights into the intentional targeting of diverse customer segments. The company empowers plus-size women through thoughtful fashion choices, reflecting a commitment to inclusivity. Fullbeauty Brands further distinguishes itself by skillfully harnessing the power of social media and celebrity influence to actively engage customers, fortifying the brand's presence in the market.Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Michael ZakkourProduced by Gabriella BockResearch by Maggie Schwenn
Kicking off the busiest shopping week of the year, RETHINK Retail's Chief Community Officer Kirat Anand sits down with Rob Brooks, President and CEO of Saks OFF 5TH, for his first conversation since taking on the role, for an exclusive Global Retail Leader Member Spotlight conversation. Listen the full episode at learn:About Rob’s Retail Journey Rob, a seasoned retail veteran, shares his insights and experiences that have shaped his leadership approach and contributed to Saks OFF 5TH's success in the highly competitive off-price luxury sector. He shares his strategies which include emphasizing the importance of customer first approach, product differentiation and empowering associates.His Leadership Style and How he Built an All-Star Leadership TeamRob sheds light on his leadership philosophy, and how he reinvented and evolved legacy retail leadership roles. Revealing how he has carefully crafted a team of talented leaders who share his vision and commitment to delivering excellence for the Saks Off 5th customer. How Saks OFF 5th is Leveraging Technology, Personalization, Data and AnalyticsIn today's ever-changing and challenging retail landscape, Rob discusses which initiatives he is prioritizing and how he has been leveraging data and analytics since taking over as President and CEO. An Unmissable Opportunity for Vendors and Designers Don't miss this exclusive opportunity to gain valuable insights from Rob on how vendors and designers can connect with his team to showcase their solutions and collections. And how Rob and his team are thinking about their respective strategies where it's build / buy technologies, or in season open to buy opportunities. 'Tis the season: Rob also gives us a behind-the-scenes look at the efforts that contributed to their successful holiday campaign and some must-have holiday deals. Resources:Want to learn more about Global Retail Leaders (GRL) Membership: www.GlobalRetailLeaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail podcast, RETHINK Retail Chief Community Officer Kirat Anand sits down with Nate Frazier, Chief Operational Officer of GNC, a leading health and wellness brand.During their conversation, Nate shares his background in retail and his passion for helping people live healthier lives. He discusses GNC's transformation in the retail industry, including their shift to a private market and the optimization of their store network, as well as the importance of their GNC coaches, who are well-trained in health and wellness, and how they have implemented a gamified training platform to enhance the consumer experience. Resources:Nominate the next Global Retail Leader: www.globalretailleaders.com/membershipConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!– – – – – –Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine retailers that have a unique history, are making innovative changes to their business model, or are overcoming challenges to stay relevant in this highly competitive landscape. This week, we're stepping into a realm filled with nostalgia, a world that started in a quaint Danish workshop and grew into an icon in every child's playroom and adult's memory. Think back to those tiny, colorful bricks that clicked together to create everything from castles to spaceships, sparking endless hours of creativity and fun. It’s a brand that’s not just about play; it's about the joy of building and the thrill of bringing imagination to life. From inspiring movies to thrilling theme parks, this brand has been a magical part of our childhood and continues to capture hearts across the globe. That's right – this week, we're talking about LEGO.
In this episode, tech maestros Sue McMahon, Director of Worldwide Retail and Consumer Goods Partner Strategy at Microsoft, and Kevin Castillo, Senior Vice President of Global Sales & Alliances at Quisitive, dive deep into the cloud's pivotal role in the retail revolution.Gain valuable insights into how the cloud is reshaping the future of retail, prompting business leaders to recognize and harness its advantages.
In this episode of the RETHINK Retail Podcast, Kirat Anand sits down with Hani Batla, CTO and CIO of Adorama, at the Adorama Flagship Store in New York City. Adorama is a leading retail company with nearly 50 years of experience in photography, video, audio, and electronics equipment. They offer an extensive range of products, expert guidance, and competitive pricing, making them a trusted one-stop shop for both enthusiasts and professionals. Throughout his career, Hani has focused on leveraging technology and data integration to enhance customer experiences. Hani's passion for his work at Adorama also stems from his own experiences as a documentarian and content creator and his deep understanding of the needs and preferences of fellow creators. In this episode, Hani shares valuable insights on how small businesses can compete with retail giants by embracing cutting-edge technology and personalization, as well as why the brand's commitment to customer support, educational resources and community engagement efforts further distinguishes it as a go-to resource for creators.Resources:Connect with RETHINK Retail on LinkedIn: www.linkedin.com/company/rethink-industries/For the latest retail insights, visit: www.rethink.industriesEnjoyed this episode? Subscribe to our channel and give us a 5-star rating on Spotify, Apple Podcasts, and Goodpods!- - - - - -Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine retailers that have a unique history, are making innovative changes to their business model, or are overcoming challenges in order to stay relevant in this highly competitive landscape.Toys “R” Us has plans to open 24 flagship stores next year, but is that what it’s going to take to turn this memorable retailer around? Join host Andrew Smith as he engages in insightful discussions with Top Retail Influencers Shelley Kohan and Sucharita Kodali about the rise, fall, and resurrection of Toys "R" Us while offering some suggestions for their future success. This episode of Retail Therapy is brought to you by the Retail Cloud Alliance, Adobe, Blue Yonder, and Amperity.
In this episode of the RETHINK Retail Podcast, guest host Jamie Tenser sits down with Jie Cheng, VP and Global Head of Digital Commerce for Mondelez International, following her panel discussion at Groceryshop 2023. With a diverse background spanning multiple iconic brands such as Conair, Danone, Hershey, and Campbell Soup, Jie has amassed a wealth of experience in e-commerce, digital marketing, and digital transformation. She has played a pivotal role in pioneering online sales strategies for branded products, demonstrating her expertise in leveraging digital channels to drive business growth. Jie's current focus lies in harnessing the power of data-driven personalization to enhance consumer experiences and optimize marketing campaigns.During their conversation, Jie dives into the world of retail media in the grocery industry and sheds light on the untapped potential of leveraging consumer data for personalized marketing and enhanced consumer experiences. Resources:Connect with RETHINK Retail on LinkedIn: www.linkedin.com/company/rethink-industries/For the latest retail insights, visit: www.rethink.industriesEnjoyed this episode? Subscribe to our channel and give us a 5-star rating on Spotify, Apple Podcasts, and Goodpods!- - - - - -This RETHINK Retail Podcast episode was captured live at Groceryshop 2023 on September 21st, 2023.Hosted by Jamie TenserProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, Kirat Anand sits down with Prabash Coswatte, the newly appointed Chief Operating Officer of Heritage Grocers Group, a grocery conglomerate that carries the weight of decades-old banners such as Cardinals Markets, Tony's Fresh Markets, and El Rancho Supermarkets. With a focus on Hispanic consumers, Prabash reveals how Heritage Grocers is tailoring their offerings to meet the diverse needs of different communities and shares his insights on how Heritage is using acquisitions and organic growth to deliver better value to customers. Coswatte also emphasizes the importance of technology in improving processes, reducing waste, and enhancing the overall shopping experience through partnerships with companies like Microsoft and Upside. Resources:Connect with RETHINK Retail on LinkedIn: www.linkedin.com/company/rethink-industries/For the latest retail insights, visit: www.rethink.industriesEnjoyed this episode? Subscribe to our channel and give us a 5-star rating on Spotify, Apple Podcasts, and Goodpods!- - - - - -This RETHINK Retail Podcast episode was captured live at Groceryshop on September 19, 2023.Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, Kirat Anand sits down with Jason Farver, Executive Vice President at Hy-Vee and Chief Supply Chain Officer and President at Red Media. With an impressive background in manufacturing and privately held companies, Jason brings a fresh perspective to the retail industry. Over the past two years, he has played a pivotal role in Hy-Vee's growth and success, leading the charge in innovative strategies and initiatives. From overseeing the launch of the retail media network, Red Media, to driving efficiencies in the supply chain through robotics and automation, Jason's expertise has been instrumental in elevating Hy-Vee to new heights. With his passion for innovation and commitment to delivering an exceptional customer experience, Jason is reshaping the retail landscape and solidifying Hy-Vee's position as a trusted and forward-thinking brand.Resources:Connect with RETHINK Retail on LinkedIn: www.linkedin.com/company/rethink-industries/For the latest retail insights, visit: www.rethink.industriesEnjoyed this episode? Subscribe to our channel and give us a 5-star rating on Spotify, Apple Podcasts, and Goodpods!- - - - - -This RETHINK Retail Podcast episode was captured live at Groceryshop on September 25, 2023.Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, we delve deep into the art of customer feedback and enhancing product offerings with Jeff Turnas, Senior Vice President of Culinary at Whole Foods. As we pull back the curtains at Groceryshop 2023, Jeff unveils how Whole Foods, under his culinary strategy, navigated through the pandemic, pivoted its offerings, and embraced the transformative Amazon partnership.Drawing from nearly three decades of experience and expertise in cities like New York, Boston, and London, Jeff shares invaluable insights into achieving elevated customer satisfaction, the redefined grocery store experience post the Amazon-Whole Foods merger, Whole Foods' commitment to sustainability and community, and the importance of cultivating a memorable in-store experience.Dive into the cultural shifts within Whole Foods post-acquisition and understand the larger implications for the grocery retail industry.Resources:Connect with RETHINK Retail on LinkedIn: www.linkedin.com/company/rethink-industries/For the latest retail insights, visit: www.rethink.industriesEnjoyed this episode? Subscribe to our channel and give us a 5-star rating on Spotify, Apple Podcasts, and Goodpods!- - - - - -This RETHINK Retail Podcast episode was captured live at Groceryshop on September 25, 2023.Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, Kirat Anand sits down with Beatriz Nuñez, Chief Growth Officer of Walmart Mexico and Central America, following her session at Groceryshop 2023. With a tenure of five years at Walmart, she has played a key role in the company's transformation and customer-centric approach and has been instrumental in driving initiatives to enhance the customer experience, implement digitalization strategies, and develop innovative solutions. During their conversation, Beatriz shares the challenges and transformations that Walmart has undergone, especially during the pandemic, and how they have embraced a customer-centric approach to drive their success. She also discusses the launch of Walmart Connect, their retail media network, and the impressive growth it has achieved in revenue and campaign numbers. Beatriz also emphasizes the importance of localization and understanding their customers' needs, highlighting their three-pillar strategy and initiatives like providing affordable connectivity through their mobile network, Bodega Aurrera Internet y Telefonia (BAIT).Resources:Nominate the next Global Retail Leader: rethink.industries/global-retail-leaders/#nominateConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!- - - - - -This episode of the RETHINK Retail Podcast was recorded live at Groceryshop on September 21st, 2023.Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
In this episodes of the RETHINK Retail Podcast, Kirat Anand sits down with Tropicana Brands Group CEO Monica McGurk live at Groceryshop 2023 in Las Vegas, Nevada. Born into a line of family farmers, Monica McGurk found her humble beginnings in the agricultural sector. Her roots lay amidst fields of corn and potato plants, where she first picked up the values of hard work and responsibility. Years later, Monica's journey led her to the elite halls of Stanford University, donning the hats of both a student and an analyst at McKinsey. Yet, she never lost her inclination towards the 'doing' side of things, leading her to take the plunge into the corporate world. Working predominantly in the retail and CPG arena, Monica found herself gravitating back towards the food and beverage industry, a fond nod to her agricultural origins, and made a name for herself working with juggernauts like Coca Cola, Tyson, and Kelloggs. In her current role as CEO of Tropicana and Mainstream brands at Tropicana Brands Group, Monica combines her in-depth understanding of retail and consumer behavior to drive success. An advocate for innovation and technology, Monica has boldly led her team through tech stack transformations, marking a new era for Tropicana Brands Group.Resources:Nominate the next Global Retail Leader: rethink.industries/global-retail-leaders/#nominateConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!- - - - - -This episode of the RETHINK Retail Podcast was recorded live at Groceryshop on September 19th, 2023.Hosted by Kirat AnandProduced by Gabriella Bock
Live from Groceryshop 2023, join Morgan Petty, Lead Retail Analyst at RETHINK Retail, as sits down with Stewart Samuel, Director of Retail Futures at IGD. Stewart is renowned for seamlessly blending his profound knowledge of the grocery retail industry with an exceptional talent for uncovering unexplored growth opportunities. In each discussion, he expertly sketches the current retail panorama, effortlessly navigating its complexities.Stewart's expertise extends beyond theory; it's a well-honed craft that has made him a sought-after figure in the world of retail. He possesses a deep understanding of the art of divestment strategies, paving the way for prosperous mergers. With the grocery retail market becoming increasingly competitive, retailers are actively exploring fresh and innovative trends. Emerging concepts like alternative revenue models and groundbreaking retail spaces are gaining rapid traction.By staying proactive and responsive, retailers can harness these trends to enhance their visibility and revenue streams, strategically positioning themselves in the ever-evolving retail landscape.Resources:Nominate the next Global Retail Leader: rethink.industries/global-retail-leaders/#nominateConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!- - - - - -This episode of the RETHINK Retail Podcast was recorded live at Groceryshop on Sept 21, 2023.
Unleashing the Power of Customer Data in Retail with Randy EvinsIn a world where customer data is the key to success, retail executives are faced with a daunting challenge. Join Randy Evins SR. Principal & Industry Advisor, Food Drug & Convenience at SAP Retail and Morgan Petty, in this podcast he reveals the secrets to customer adaptive retailing and data-driven decision making. But what happens when the data silos are broken down and the truth is uncovered? Find out in this gripping episode that will leave you on the edge of your seat.In this episode, you will be able to: - Uncover the progression of retail in the technologically driven era and the opportunities it presents.- Discover the significant role of personalized retailing and its influence on customer retention. - Learn why dismantling data silohs can be game-changing for your retail business. - Gain a unique perspective on how customer data can empower retail decisions to maximize ROI.Unearth methods of streamlining inventory for sustainable profitability in the grocery retail sector.
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine retailers that have a unique history, are making innovative changes to their business model, or are overcoming challenges in order to stay relevant in this highly competitive landscape. Join host Ian Scott and RETHINK Retail’s Top Retail Influencers Andrew Smith, Carl Boutet, and Melissa Minkow as they uncover Gymshark's incredible journey from a UK garage startup to a global fitness apparel sensation. Renowned for its sleek designs, innovative fabrics, and a strong connection with its community, it has masterfully blended the realms of gym wear and streetwear. By fostering partnerships with influential fitness personalities and leveraging social media platforms, this brand has cemented its position as a cult favorite among fitness enthusiasts worldwide.
In this episode of the RETHINK Retail podcast, Host Andrew Busby sits down with Arvin Jawa, VP, Global Retail Strategy and Regional VP Americas Retail at Diebold Nixdorf, Martin Bailie, Founder of MWB Advisory Ltd, & RETHINK Retail Board Advisory Member, and Jason Souloglou, CEO of SeeChange to discuss how incorporating AI and self-service solutions can not only reduce friction but minimize shrink and maximize profits for your business. "AI, if applied correctly, really has the power to augment the human capabilities used in store operations as opposed to replacing them" - Arvin Jawa
In this episode of the RETHINK Retail podcast, Host Julia Hare sits down with Acosta Group CEO Brian Wynne toto discuss how grocers and CPG brands can differentiate themselves in a market that is more competitive than ever. As CEO, Brian oversees an impressive workforce of 37,000 specialists spanning North America and Europe. His experience doesn’t stop there: Brian was at the helm of teams within Coca Cola, one of the most successful CPG brands globally. His knack for navigating the complex terrain of retail suppliers and his deep understanding of the CPG and grocery space bring a unique insider's perspective on the challenges and growth passages in this market.“To succeed in today's competitive landscape, grocers should think like brand owners, constantly pushing and challenging themselves to find the right solutions.” - Brian Wynne
In this episode of the RETHINK Retail Podcast, Kirat Anand sits down with Brian Beitler, founder & GM of Live Shop Ventures and Former CMO of Qurate Retail Group, to discuss the future of social shopping and the role of data in enhancing user engagement.
During their conversation, Beitler explores how platforms like Instagram and TikTok cater to different audiences and purposes and compares the retail presence in an airport to the shopping features on social media platforms, emphasizing the need for a focused approach in recreating the joy of shopping as a pastime.
Additionally, they discuss the challenges and opportunities of catering to younger consumers, specifically the Gen Z and Alpha consumers, who have a rapid consumption style and a high tolerance for choice.
Beitler also provides advice for tech entrepreneurs looking to enter the V-commerce space, emphasizing the need for a deep understanding of the consumer and the value of experimentation and patience.
Resources:
Nominate the next Global Retail Leader: rethink.industries/global-retail-leaders/#nominate
Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/
For more retail insights visit www.rethink.industries
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods!
This episode of the RETHINK Retail Podcast was recorded live at eTail East on Aug 21, 2023. Hosted by Kirat Anand Produced by Gabriella Bock
In this episode of the RETHINK Retail Podcast, RETHINK Retail CCO Kirat Anand sits down with Shardé Marchewski, a finance-turned-furniture maven, currently leading the way in supplier diversity at Wayfair. Initially dipping her toes in the field of commercial and investment banking, Shardé transitioned her career in an unexpected yet impressive trajectory, bringing her keen financial acumen and strategic mindset to the vibrant world of online home furnishings. A powerful advocate for diversity and inclusivity, Shardé has passionately woven vital DEI initiatives into Wayfair's business strategies, shedding light on underrepresented suppliers and giving them a platform to flourish.Diversity, equity, and inclusion is not a fad or trend, it's a daily commitment. We must support and uplift underrepresented groups in the retail industry every single day. - Shardé MarchewskiActions for Retailers:- If you are a retailer or e-commerce brand, think about how you can amplify the voices of underrepresented groups and support diversity in your industry.- Open up more shelf space for products from diverse-owned suppliers or bring in speakers and influencers to help promote their brands.- Consider partnering with organizations or groups that represent underrepresented communities to increase visibility and support for their businesses.- Look for opportunities to expand your supplier diversity efforts to include other underrepresented groups such as women, Latin American, Indian, Asian, and military-owned businesses.Resources:Check out Wayfair's Celebrate Black Makers page to support and buy products from Black-owned businesses.: https://www.aboutwayfair.com/celebrate-black-makersExplore All Modern's Black Modern Makers page to discover and purchase products from diverse-owned suppliers: https://www.allmodern.com/modern-black-makers-designers~b615.htmlNominate the next Global Retail Leader: rethink.industries/global-retail-leaders/#nominateConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!- - - - - -This episode of the RETHINK Retail Podcast was recorded live at eTail East on Aug 21, 2023. Hosted by Kirat AnandProduced by Gabriella Bock
In this episode of the RETHINK Retail Podcast, Host Gabriella Bock sits down with Ben Miller, a sharp mind who breathes life into two of the industry's most renowned trade shows, Shoptalk and Groceryshop.Known for his inside-out knowledge of the retail industry, Ben plays a pivotal role in sculpting original content that resonates with brands and retailers across the globe. Ben and Gabriella sit down to discuss the upcoming Groceryshop 2023 event, which will be held at Mandalay Bay in Las Vegas from Sept 19-21, 2023. Ben provides a sneak peak into what we can expect at the show this year, revealing topics like the application of AI in grocery, food waste reduction, navigating the US economy's impact on the grocery landscape, and more. "Technology like AI and generative AI has the potential to truly transform the grocery industry, and we've only just scratched the surface." - Ben MillerResources:Secure your ticket for Groceryshop 2023! Visit: https://gs23-registration.personatech.com/code?cId=cmV0aGluazIwAnd use code RETHINK20 for 20% off your ticket price.Nominate the next Global Retail Leader: rethink.industries/global-retail-leaders/#nominateConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!- - - - - -Hosted & produced by Gabriella Bock
Sabrina Callahan has become a force to be reckoned with in the world of e-commerce, leading the impressive growth of Sam's Club's digital wing. A graduate from the University of Kansas, her journey began with Hilton, where she sharpened her skills in e-commerce and digital strategies. Her professional voyage took a turn when Walmart approached her during her maternity leave. Initially hesitant due to her loyalty to Hilton, she was eventually won over by the energy and passion of Walmart's CMO, Tony Rogers, who proposed an exciting opportunity to build a $60 billion brand. Making the leap into the fast-paced world of retail, Sabrina found her footing and began to make her mark. In a world driven by convenience, she focused on providing value through digital channels, helping launch initiatives like Scan and Go, curbside pickup, and same-day delivery. By personalizing experiences and optimizing traffic, Sabrina stresses the importance of understanding customer behavior and leveraging this data to improve and innovate, ensuring that Sam's Club continues to grow and thrive in the digital realm.Join RETHINK Retail CCO Kirat Anand as he sits down to discuss Sabrina’s journey and more during eTail East 2023.Resources:Nominate the next Global Retail Leader: rethink.industries/global-retail-leaders/#nominateConnect with us on LinkedIn: www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!- - - - - -Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
This episode of the RETHINK Retail Podcast was recorded live at eTail East on August 22, 2023.Our guest today is Monica Royer, a first-generation entrepreneur inspired by her heritage and the birth of her child to establish her successful organic children's wear, Monica and Andy. Having transitioned from a career in pharmaceuticals to the fashion industry, Monica learned the ropes of entrepreneurship through her brother Andy's venture with Bonobos and with the support of dedicated mentors. With a commitment to sustainability, equitable work environments, and providing resources for other parents, Monica is influential in the retail industry and is a role model for aspiring entrepreneurs.Join RETHINK Retail CCO Kirat Anand as he and Monica dive into the transformative power of mentorship in bolstering entrepreneurial spirit and how the correct business partner can hugely influence your entrepreneurial milestones.Resources: Join Monica and Andy's virtual classes and events to gain valuable parenting knowledge and connect with other parents: https://monicaandandy.com/pages/classes-and-eventsNominate the next Global Retail Leader: rethink.industries/global-retail-leaders/#nominateConnect with us on LinkedIn: https://www.linkedin.com/company/rethink-industries/For more retail insights visit www.rethink.industriesIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!- - - - - -Hosted by Kirat AnandProduced by Gabriella BockResearch by Maggie Schwenn
This episode of the RETHINK Retail Podcast was recorded live at eTail East on August 22, 2023.
Meet Jason Del Rey, an established business journalist who has spent the better part of the last decade keeping us hooked, expounding the intricate workings of the retail industry. His inherent interest in entrepreneurship led him to pay special attention to two mammoth forces in retail: Walmart and Amazon. Over the years, Jason has analyzed the two retailers' business models, tracking their growth, and predicting their future strategies. As evidenced in his new book 'Winner Sells All', Jason's keen understanding of the Amazon-Walmart saga carries a tangible depth few can rival.
Join RETHINK Retail CCO Kirat Anand as he and Jason discuss Amazon and Walmart's ongoing competition as they vie for dominance in the industry, revealing the surprising missed opportunities, contrasting strategies, and the future battle for the younger consumer's loyalty.
The conversation covers Walmart’s early dismissal of e-commerce and missed opportunities, as well as Amazon’s challenges in the consumer packaged goods sector. Del Rey also touches on the impact of wage increases and inflation on both companies and the issue of product shrinkage in Amazon's marketplace.
Nominate the next Global Retail Leader: rethink.industries/global-retail-leaders/#nominate
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!
Hosted by Kirat Anand Produced by Gabriella Bock
In this episode of the RETHINK Retail podcast, host and Top Retail Influencer, Ron Thurston interviews Samir Sheth, SVP, Content and Membership at ŌURA, a trailblazing company that has taken health tracking to the next level.
ŌURA, which started ten years ago in Finland, seeks to empower its members to live healthier lives by providing them with a small, lightweight ring that collects biosignals accurately. The company aims to differentiate itself by not only tracking data from the wearer's finger but also providing guidance and insights to help users take action based on that data.
Join Ron as he explores the fascinating intersection of technology, health, and personal empowerment with Samir. Whether you're a wellness enthusiast, a tech aficionado, or simply curious about the future of health tracking, this episode is a must-listen.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5-star rating on Spotify and Apple Podcasts!
Hosted by Top Retail Influencer Ron Thurston Produced by Gabriella Bock Research by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Kadian Langlais, CMO of Renfro Brands.
A beacon of empowering leadership, Kadian plays an instrumental role at Renfro Brands. Since 2018, she has pioneered the transformation of this historic sock and hosiery brand into an agile e-commerce powerhouse. Her undeniable talent gained her a promotion to CMO in 2021, where she has been redefining brand strategies through unrivaled creativity and innovative tactics.
At her core, Kadian believes in the power of empathetic leadership and has a vibrant ability to weave this into her management style. This episode also provides valuable lessons and inspiration for women leaders who want to confidently speak up and own their ideas, as Kadian shares her journey of finding her voice and being successful in her career.
Nominate the next Global Retail Leader: https://rethink.industries/global-retail-leaders/#nominate
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!
Hosted and produced by Gabriella Bock Research by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, our Editor-in-Chief Julia Hare sits down with Luke Rauch, Chief Merchandising Officer at Walgreens.
A leader who carries an interesting blend of blue-collar work ethic and white-collar acumen, Luke brings his charisma and leadership skills to every facet of his work. You might be surprised to know that his first work experience was at a steel mill which taught him the importance of hard work and resilience. Luke enjoys sports, a passion that underpins his approach to leadership and teamwork, always striving to release the potential of every player.
During their conversation, Luke dives into the technological advances that are making personalized experiences increasingly important for customers. By harnessing the power of data gathered from loyalty programs, businesses can gain valuable insight into customer shopping habits. Luke shares how Walgreens leverages this strategy with the 'My Walgreens' customer loyalty program, personalizing offerings to meet individual customer needs.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!
Hosted by Julia Hare Produced by Gabriella Bock Research by Maggie Schwenn
Recorded live from the show floor of The Lead Innovation Summit 2023, host Gabriella Bock sits down with Dani Tan, an accomplished woman in retail who turned opportunities into monumental victories.
Her journey covers over ten years in retail: a career she began as a sample coordinator and has now progressed to the role of Head of Digital Merchandising & Product Marketing at Authentic Brands.
Dani's expertise across prestigious brands such as Juicy Couture, Diane Von Furstenberg, and Aéropostale is a testament of her finesse in the domain.
However, Dani's achievements are not confined to her successful career alone. She is also an enthusiastic mentor whose passion for empowering fellow women in leadership is both laudable and inspiring.
Tune in to hear Dani's advice for overcoming the confidence gap, how brands can harness customer data to personalize experiences and improve products, and why, yes you heard it right, #BlingIsBack.
Connect with Dani: https://www.danitan.com/
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!
Hosted & Produced by: Gabriella Bock Research by: Maggie Schwenn
This episode of the RETHINK Retail Podcast was recorded live at the Lead Innovation Summit 2023.
In this episode, guest host Simeon Siegel sits down with Doug Zarkin, a marketing expert who has captivated the world of eyewear for over a decade through his previous role as CMO of Pearle Vision.
During his tenure at Pearle, Doug played a pivotal part in transforming the brand by shifting its focus from transactional discounts to building exceptional eye care experiences. His prior ventures took him from the youth and entertainment division of Gray Advertising, to a stint at Avon, and later spearheading the launch of the Victoria's Secret Pink brand nationally.
During their conversation, Zarkin emphasizes the importance of building long-lasting relationships with consumers and positioning brands for long-term success. Zarkin encourages marketers to embrace their own path in marketing and let go of the fear of doing things differently. Instead of focusing on the right way, he advises marketers to focus on what truly matters and tap into the magic of their brands. By leading through listening and uncovering valuable insights, marketers can develop strong, love-based relationships between brands and consumers.
Zarkin also discusses his upcoming book, which explores strategies to strengthen the brand value equation and move brands out of the friend zone.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!
Host: Top Retail Influencer Simeon Siegel Produced by Gabriella Bock Research by: Maggie Schwenn
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine retailers that have a unique history, are making innovative changes to their business model, or are overcoming challenges in order to stay relevant in this highly competitive landscape.
Join host Ian Scott and RETHINK Retail’s Top Retail Influencers Andrea K. Leigh and Michael Zakkour as they discuss Walmart, a retailer that’s dominated the brick and mortar space for decades and are currently the largest retailer in the US, brining in an annual revenue $572.754B last year.
In this episode of the RETHINK Retail Podcast, guest host Liza Amlani sits down with Barry McGeough, President of Ponto Footwear, live on the show floor at The Lead Innovation Summit 2023.
Barry is a seasoned expert in the field of retail innovation with a remarkable emphasis on digital transformation. Barry's journey into this thriving industry may have been accidental, but his achievements are nothing short of extraordinary.
Starting as a product person in footwear, he ventured into diverse territories, revolutionizing backpacks, goggles, and other innovative wearable devices.
What sets Barry apart is his holistic approach to innovation, which has yielded incredible results. As a visionary, he spearheaded the creation of an Innovation Division within an $11 billion company, ushering in a new dimension to their business.
Barry has mastered the art of straddling the worlds of tech and retail, skillfully leveraging cutting-edge technologies to enhance consumer experiences like never before.
Listen now to follow Barry's inspiring journey from most unexpected beginnings to the top of the retail innovation game.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!
Host: Top Retail Influencer Liza Amlani Produced by Gabriella Bock Research by: Maggie Schwenn
In this episode of the RETHINK Retail Podcast, guest host Christine Russo sits down with Lee Anne Grant, Chief Growth Officer of Babylist, live on the show floor at The Lead Innovation Summit 2023.
Together, Russo and Grant dive into Babylist's focus on being an audience company and how it has led to improved customer engagement and increased brand loyalty.
Grant shares valuable insights on how Babylist connects with their audience, both digitally and through their upcoming physical showroom. She emphasizes the importance of creating engaging experiences for users and tracking digital engagement data to inform their product selection strategies.
Grant also discusses Babylist's expansion into the media business, their focus on health and wellness, and the opportunities presented by the changing retail landscape.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!
Host: Top Retail Influencer Christine Russo Produced by Gabriella Bock Research by: Maggie Schwenn
Join host Julia Hare in this captivating episode of the RETHINK Retail podcast as she takes a dive deep into the inspiring journey of Chris Gerbig, President of Pink Lily, a renowned fashion brand.
In this interview, Chris shares his remarkable story, starting from the humble beginnings of Pink Lily to its meteoric rise as a leading name in the fashion world. He takes us through the challenges he faced, the lessons he learned, and the pivotal moments that shaped his leadership style.
Discover the secrets behind Pink Lily's success, including the company's customer-centric approach and their ability to adapt to changing market trends.
Hosted by: Julia Hare
In this episode, join RETHINK Retail's Fritz Finlay, as he delves into the captivating journey of Sean Folkson, the visionary behind Night Food, a snack brand that's revolutionizing the way we indulge in midnight cravings.
As a self-proclaimed nighttime snacker himself, Sean experienced firsthand the struggle of finding wholesome snack options that wouldn't disrupt his sleep. Recognizing this unmet need, he set out to create a range of healthier, sleep-friendly snacks that would not only satisfy taste buds but also promote a good night's rest.
Tune in as Sean shares his insights into the challenges faced in establishing a snack brand that challenges the status quo and aims to educate consumers. Discover how Night Food strives to empower individuals with knowledge and offer them a range of better snack options that won't leave them tossing and turning all night.
Hosted by: Fritz Finlay
In this episode of the RETHINK Retail Podcast, host Paula Macaggi and special guest Zarina Kanji from Alibaba explore how virtual reality has revolutionized luxury retail. Zarina shares her journey into the metaverse, where she discovered immersive shopping experiences and the potential of virtual influencers. Listeners will gain insights into the groundbreaking shift brought by the metaverse, explore Taobao Life's virtual reality, and learn about personalized shopping experiences. The episode also touches on the success of Tmall Luxury Pavilion in China and the future possibilities of the metaverse in Western markets. Get ready to be astonished by the transformative power of virtual reality in shopping.
Are you ready to be crowned hottest retail tech of the year? Sign up to participate in RETHINK Retail's Nxt Gen Technology Program at rethink.industries/nxt-gen-retail-tech or shoot us an email at media@rethink.industries.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by: Paula Macaggi
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine retailers that have a unique history, are making innovative changes to their business model, or are overcoming challenges in order to stay relevant in this highly competitive landscape.
In this episode, host Ian Scott is joined by RETHINK Retail Top Retail Influencers Jeff Roberts and Jack Stratten to discuss John Lewis, an over 100-year-old department store giant that grew tremendously over the 20th century with the addition of new retail formats, brick-and-mortar stores, and product lines.
With the help of an employee-owned cooperative model, this retailer has gained a reputation by doing things differently while always striving to do better for their customers and employees.
This episode of Retail Therapy was brought to you by the Retail Cloud Alliance, Cognizant, and Icertis.
To see how Cognizant and Icertis can help transform your retail business, visit them at cognizant.com/us/en/industries/retail-technology-solutions and icertis.com
Top Retail Influencer Alex Baker hosts Cristina Marinucci, the Global Head of Shopper Insights & Analytics at Mondelez. Cristina shares a strategy for achieving significant growth and profitability in retail by creating connected and authentic customer experiences. By shifting towards a hybrid approach and prioritizing customer experience and partnerships, businesses can foster individualized experiences and long-term loyalty. This approach leads to increased revenue, customer retention, and overall success in the grocery industry. The episode delves into the power of customer-centricity and partnership.
Cristina's extensive background of experience in the FMCG industry taught her the importance of embracing a hybrid approach, prioritizing customer experience, and fostering strong partnerships. Traditional marketing and sales strategies are no longer sufficient. Cristina advocates for adaptability and innovation, leveraging AI and technology to automate basic tasks and focus on strategy and creativity. Her goal is to drive incremental growth and establish meaningful, lasting connections with shoppers.
Are you ready to be crowned hottest retail tech of the year? Sign up to participate in RETHINK Retail's Nxt Gen Technology Program at rethink.industries/nxt-gen-retail-tech or shoot us an email at media@rethink.industries.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by: Top Retail Influencer Alex Baker Research by: Maggie Schwenn
Say hello to Cynthia Omokhekpen Asije, an inspiring Nigerian entrepreneur with a heart for the environment and a keen eye for style. As the Founder of The Adirelounge, Cynthia takes sustainability in the fashion world to new heights by using agricultural waste like banana peels to create eco-friendly athleisure and activewear.
Her ingenious concept resonated with environmentally-conscious fashionistas across the globe, leading her to share her sustainable vision in over 40 countries.
Cynthia's dedication to environmentally friendly practices, as well as her unique talent for design, makes her a sought-after thought leader in the world of sustainable fashion.
Join host, Paula Macaggi, as she gets a behind-the-scenes glimpse of Adirelounge's vision and audience as well as uncovering the key to integrating sustainability throughout the fashion retail business.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Host: Paula Macaggi
In this episode of the RETHINK Retail Podcast, Top Retail Influencer Cathy McCabe talks to Dimas Gimeno Álvarez to Explore the connection between advanced technology and enhancing human-centered retail experiences. Discover an innovative retail platform tailored to a distinct customer base. Don't miss out on his insights on creating a unique retail platform that stands out! Dimas Gimeno Álvarez is a trailblazer in retail innovation. He founded Wow Concept, a retailer that blends physical and digital experiences, taking the consumer journey to new heights. Listen now to learn how he strikes the perfect balance between technology and human interaction in his exciting immersive stores. Are you ready to be crowned hottest retail tech of the year? Sign up to participate in RETHINK Retail's Nxt Gen Technology Program at rethink.industries/nxt-gen-retail-tech or shoot us an email at media@rethink.industries. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify and Apple Podcasts!
Host: Top Retail Influencer Cathy McCabe Research by: Maggie Schwenn
Imagine stumbling into a world you know nothing about and finding wild success. That's exactly what happened to Kieran Powell when he helped a tech CEO raise $1.2 million in a week without even knowing what PR was. From there, he discovered the power of storytelling in generating media attention and became an expert in creating awareness for retail technology companies.
In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Kieran Powell, executive vice president of Channel V Media, a leading PR firm for retail tech companies.
During their conversation, Kieran reveals why many retail tech startups struggle capture the attention of media and potential clients and highlights how adopting a strategic approach to PR and brand awareness can set companies apart from competitors, particularly when it comes to exhibiting at large trade show events.
In a bid to help retail tech startups amplify their brand's voice and presence at trade events, RETHINK Retail and Channel V Media have teamed up to introduce the Retail Awareness Accelerator. This comprehensive PR and media package aims to assist tech companies in maximizing their visibility and reach before, during, and after major trade events.
The initiative starts with NRF 2024, and the program will provide companies with essential tools to engage industry professionals effectively. By utilizing the power of PR, brand identity, and innovative marketing strategies, the Retail Awareness Accelerator is designed to enable participating companies to stand out among the competition and achieve successful outcomes at trade show events.
Learn more about Retail’s Awareness Accelerator: https://channelvmedia.com/expertise/public-relations/awareness-accelerator/
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted and Produced by: Gabriella Bock
Live from ShopTalk EU, join guest host and Top Retail Influencer, Jeff Roster, as he chats with Aprajita Jain, Chief Brand Marketing Evangelist at Google.
Listen now to learn more about Aprajita and how she has worked her way through various roles within one of the most recognizable brands in the world.
With a wealth of knowledge on industry best practices and a fearless approach to taking risks, Aprajita is here to share Google's winning strategy when it comes to creating products and services that resonate with users.
Host: Top Retail Influencer Jeff Roster Produced by: Emily Manuel Research by: Maggie Schwenn
Join guest host and Top Retail Influencer, DeAnn Campbell, and the dynamic CEO of One Door, Tom Erskine, as they dive into the thrilling world of in-store success, operational efficiency, and sales in the retail industry.
Discover how retailers can keep their products front and center in the most effective and profitable way using cutting-edge sensors and analytics. Embrace the exciting future of in-store experiences, where technology seamlessly blends online and offline channels to create unforgettable moments for shoppers.
Listen in as Tom shares essential insights on the "table stakes" of in-store analytics and how One Door's powerful platform revolutionizes the game.
From newbie retailers seeking a head start to established brands wanting to leverage in-store sensing, Tom unveils the key steps for success and how One Door's platform supports retailers every step of the way!
Host: Top Retail Influencer DeAnn Campbell Produced by: Emily Manuel Research by: Maggie Schwenn
Join guest host and Top Retail Influencer, Marshall Kay, in this exciting episode of the RETHINK Retail podcast where he explores the world of Decathlon, a renowned sports retailer celebrated for its sustainable practices and innovative RFID technology for self-checkout systems.
In this episode, Marshall is joined by Jerome Dubreuil, Global Chief Digital Officer at Decathlon. Tune in as they uncover the profound impact of data quality on stock management and decision-making, showcasing its pivotal role within Decathlon's operations. Plus, gain insights into the importance of a well-structured value chain as well as Decathlon's commitment to the principles of the circular economy and their ongoing efforts in this field.
Are you ready to be crowned hottest retail tech of the year? Sign up to participate in RETHINK Retail's Nxt Gen Technology Program at rethink.industries/nxt-gen-retail-tech or shoot us an email at media@rethink.industries.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts!
Host: Top Retail Influencer Marshall Kay Produced by: Gabriella Bock Research by: Maggie Schwenn
In this episode of RETHINK Retail, host Gabriella Bock sits down with Hind Sebti, a driven beauty expert with a 20-year career at global giants like L'Oreal and Proctor & Gamble.
Not one to shy away from a challenge, Hind co-founded Waldencast PLC, a beauty and wellness platform that develops and scales purpose-driven brands such as Milk Makeup and Obagi Skincare. In addition to Waldencast, Hind also launched Whind, a luxury skincare brand inspired by her Moroccan heritage that marries modern ingredients with traditional rituals.
According to Hind, trends in the beauty and wellness industry have shifted, placing great importance on building inclusive and authentic platforms that cater to changing consumer needs. Hind saw an opportunity to nurture and accelerate the growth of purpose-driven brands that share those values. Her dedication to fostering authentic connections with consumers through warmth, indulgence, and transparency shines throughout this episode.
Are you ready to be crowned hottest retail tech of the year? Sign up to participate in RETHINK Retail's Nxt Gen Technology Program at rethink.industries/nxt-gen-retail-tech or shoot us an email at media@rethink.industries.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted and Produced by: Gabriella Bock Research by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, guest host Paula Rosenblum sits down with Chris Fox, an experienced sustainability leader who has spent an impressive 25 years with HanesBrands.In his role as Chief Sustainability Officer, Chris oversees the company's sustainability program, which emphasizes the importance of people, planet, and product. With a background in law and a wealth of knowledge about the apparel industry's sustainability challenges, Chris is the driving force behind HanesBrands' commitment to making a positive impact on the lives of employees, communities, and the environment through innovative initiatives and responsible practices.Episode Notes: Visit hbisustains.com to learn more about Hanesbrands' sustainability initiatives.Are you ready to be crowned hottest retail tech of the year? Sign up to participate in RETHINK Retail's Nxt Gen Technology Program at rethink.industries/nxt-gen-retail-tech or shoot us an email at media@rethink.industries.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Hosted by: Paula RosenblumProduced by: Gabriella BockResearch by Maggie Schwenn
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine retailers that have a unique history, are making innovative changes to their business model, or are overcoming challenges in order to stay relevant in this highly competitive landscape.In this episode, host Ian Scott is joined by RETHINK Retail Top Retail Influencers Hitha Herzog and Andrew Neelon to discuss Casper, a direct-to-consumer startup-turned industry giant that turned over $100,000 in debt into a billion-dollar mattress company with the help of influencer marketing and user-generated content.This episode of Retail Therapy was brought to you by the Retail Cloud Alliance, Optimizely, and Avanade.To see how Optimizely and Avanade can help transform your retail business, visit them at https://www.optimizely.com/ and https://www.avanade.com/en-us.
In this episode of the RETHINK Retail Podcast, Paula Macaggi sits down with Roz Bridges, an acquisition manager at eBay.Despite the common misconception of eBay being solely an auction site for second-hand items, Roz enlightens us with statistics that position eBay as the UK's second largest e-commerce platform, following Amazon. She delves into the ways in which her role supports eBay in implementing sustainable practices within the Home & Garden category, shedding light on the company's commitment to environmental responsibility.Roz also shares inspiring success stories of brands and retailers she has collaborated with, highlighting how they have effectively reduced landfill waste by utilizing eBay's platform and provides a glimpse of what's on the horizon for eBay's Home & Garden category, discussing exciting advancements in technology and other sectors that will shape the future of e-commerce. This episode of the RETHINK Retail Podcast was recorded live at the Retail Technology Show in London, U.K.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Hosted by: Paula MacaggiProduced by: Gabriella BockResearch by Maggie Schwenn
Join us in this episode of the RETHINK Retail podcast with guest host and Top Retail Influencer, Steve Lister, as he chats with Stefanie Sahmel, Head of Sustainability at Abel and Cole, about her inspiring journey as a sustainability champion in the retail industry. Stefanie's passion for sustainability led her to join Abel and Cole in 2005, where she has played a critical role in implementing innovative initiatives such as eco-impact labeling and the use of electric delivery vehicles. With her expertise in balancing business competitiveness with sustainability goals, Stefanie is an influential figure in the industry. Tune in to learn more about Stefanie's journey and how she's making a positive impact on the environment through her work at Abel and Cole.----Hosted by: Top Retail Influencer Steve Lister Produced by: Emily Manuel
In this episode of the RETHINK Retail Podcast, Tiago Quaresma Takes Us on a Journey Through The Fantastic World of Sardines. Host Oliver Banks sits down with Tiago Quaresma, a visionary retailer who serves as the managing director of the Fantastic World of Sardines, a unique retail concept with 45 stores across Portugal. Tiago is a master of storytelling in retail, turning the centuries-old tradition of Portuguese sardine-making into an immersive experience for customers. His commitment to social sustainability and fair treatment of every individual within the supply chain has set a new standard in the industry. As the brand continues to expand, with plans to enter the US market, Tiago remains dedicated to sharing the rich history and stories behind his products with the world.This episode of the RETHINK Retail Podcast was recorded live at the Retail Technology Show in London, U.K.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Hosted by: Top Retail Influencer Oliver BanksProduced by: Gabriella BockResearch by Maggie Schwenn
Meet Deviprasad Rambhatla, SVP & Sector Head, Retail Services & Transportation at Wipro.Deviprasad is a business growth leader at Wipro with a strong background in computer science and systems engineering. With a Wharton School of Business graduate degree, Deviprasad is well-equipped to tackle complex challenges in today's retail landscape.Join us in this episode, hosted by Top Retail Influencer DeAnn Campbell, as she and Deviprasad explore the challenges facing the retail industry today and how businesses can overcome them. From financial instability to changing buyer preferences and labor scarcities, they'll discuss strategies for addressing these hurdles head-on.Tune in now to learn more!- - - - - -Hosted by: Top Retail Influencer, DeAnn Campbell Produced by: Gabriella Bock
Meet Corin Dennison, Director of Global Profit Protection / Risk at Adidas. As an expert risk professional with an investigative mindset, Corin navigates the ever-changing retail landscape to facilitate safe trading while embracing consumer analytics and addressing the challenges of online fraud and physical violence against employees.Having transitioned from a head of corporate investigations role with a luxury retail brand to a director of profit, protection retail risk, Corin has developed a deep understanding of the importance of well-developed policies and processes. In this episode, you will be able to: Discover the significance of well-structured policies and processes in achieving successful risk management. Expand your perspective on risk to encompass beyond traditional back-of-house functions and adapt to the evolving landscape. Uncover new digital risk management approaches in response to the growing trend of online shopping. Grasp the power of consumer analytics for enhancing retail performance and driving sales.* Embrace a collaborative mindset, placing the consumer at the center of your strategies.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Hosted by: Christine McBride, RETHINK RetailProduced by: Gabriella BockResearch by Maggie Schwenn
Get to know Scott Morris, a true innovator in the pet food industry who has made it his mission to improve the lives of pets and their owners. As the Co-founder and President of Freshpet, Scott has been instrumental in developing nutritious, environmentally-conscious meals for our four-legged family members. His experiences at Purina and in private equity have given him a deep understanding of the industry, making him an ideal guest to talk about Freshpet's commitment to nourishing pets, people, and the planet. Join guest host Michael Zakkour as Scott shares his inspiring story and the groundbreaking work Freshpet is doing to provide nourishing and sustainable options for pet owners.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Hosted by: Michael Zakkour, Top Retail Influencer + Founder and Chief strategist at 5 New DigitalProduced by: Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail podcast, host Paul Lewis is joined by Ken Pilot, a seasoned retail executive with over 30 years of experience in the industry. Ken has held C-level roles at Gap Inc., J Crew, Ralph Lauren and American Eagle. He was also the co-founder and CEO of RobotGalaxy and has an advisory practice that focuses on advancing direct-to-consumer methodology through technology and use of space. Join us as we dive into Ken's journey in the retail industry and learn how he is using his expertise at Ken Pilot Ventures to help companies advance their direct-to-consumer methodology through technology. Plus, learn more about his latest venture, The Retail Pilot podcast which features dynamic guests from all across the retail industry.---Host: Paul Lewis Produced by: Emily Manuel
In this episode of RETHINK Retail, host Julia Hare sits down with Paula Panarra, Global Business Applications Sales Lead for Retail and Consumer Goods at Microsoft and Chris Alagna, Advisory Principal at KPMG to discuss all of the digital changes happening in retail today. Listen now to discover how retailers can harness data-driven strategies to create personalized customer experiences. Plus, learn how automation and AI technologies can boost employee productivity and satisfaction, and how natural language AI can elevate customer service and agent interactions. ---Host: Julia Raymond Hare
In this episode of RETHINK Retail, host Gabriela Bock interviews Blake Kvarfordt, a lead software engineer in iOS innovation at Nike. During their conversation, Blake shares insights into how mobile technology has revolutionized the customer experience, and how AI and machine learning are being used to improve it. Gabriella and Blake also discuss the future of machine learning, Chat GPT and how AR will be used to make the customer experience easier and more enjoyable now and in the future. Blake is also delivering a keynote session on ‘Improving Customer Experience Using Technology and Innovation’ at next week’s Smart Retail Tech Show in Las Vegas, Nevada. >>>If you would like to attend the show, you can register for a FREE ticket using promo code RETHINK100. See you there!<<
In this episode of the RETHINK Retail podcast, host Paula Macaggi is joined by Chris Riegel, CEO of STRATACACHE, and Jonathan Rosen, SVP of Content Strategy & Consumer Experience at PRN to discuss how STRATACACHE and PRN are revolutionizing digital retail transformation by offering a range of technology solutions under one roof.Tune in now to see how their cutting-edge retail solutions enable them to collaborate with retailers to create an in-store evolution that seamlessly integrates with their existing ecosystem.---Host: Paula Macaggi
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion.In this episode, host Ian Scott is joined by RETHINK Retail Top Retail Influencer’s Guy Courtin and Venky Shankar to examine Wayfair, an e-commerce giant that worked its way up the ranks to become one of the largest furniture and home goods retailers on the planet - netting billions of dollars of revenue during the 2010s.This episode of Retail Therapy was brought to you by the Retail Cloud Alliance, Nuance, and Microsoft.
In this episode of the RETHINK Retail podcast, guest host and Top Retail Influencer Jeff Roster sits down with Dina Apostolou, Vice President of Content, Customer & Partner Marketing at Contentful and Riad Hijal, Global Head and VP, Marketing and Solutions at SAP Commerce. Jeff recently connected with Dina and Riad at Shoptalk US where they announced the Contentful & SAP Commerce Cloud, an e-commerce platform dedicated to helping retailers drive growth and meet their customers' evolving needs.Now that Shoptalk is over, we're going to take a deeper dive into the SAP Commerce Cloud and explore its features and benefits. Tune in now!- - - - - -Host: Top Retail Influencer Jeff RosterProduced by: Brooke Frankum
In this episode of the RETHINK Retail podcast, host Paula Macaggi sits down with Ben Miller, Content Director at ShopTalk Europe. They discuss the upcoming event and what attendees can expect. Miller shares exclusive insights on how to pull off an event of this size, why Barcelona was chosen as the location and what sets ShopTalk Europe apart from all of the other retail events out there. Tune in to get the inside scoop on one of the most exciting retail events of the year!- - - - - -Host: Paula Macaggi Produced by Paula Macaggi
In this episode of RETHINK Retail, host Gabriella Bock sits down with Sarah Lee and Christine Chang, founders of skincare sensation Glow Recipe.With backgrounds in both beauty and business, Sarah and Christine have revolutionized the skincare industry with their innovative approach to natural and effective skincare products. Their brand, Glow Recipe, has become synonymous with the glow skin skincare craze and has garnered a loyal following of beauty enthusiasts around the world. Christine and Sarah’s commitment to empowering women to feel confident in their skin has made Glow Recipe a trailblazer in the industry and a force to be reckoned with.Listen in as Christine and Sarah share their story of the early days of the company and the media tactics they leveraged to fast track their brand into a household name in just three months. Sarah and Christine also share their advice for brands aiming to remain authentic in everything they do as well as how they leveraged beauty influencers and snowmobiles to test their latest skincare product and kickoff one of 2023's most viral beauty campaigns.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Gabriella BockProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail podcast, guest host and Top Retail Influencer, Melissa Minkow sits down with Jonathan Johnson, CEO of Overstock.com. From startup to publicly traded with over $3 billion in sales, Overstock.com has come a long way. Meet Jonathan Johnson, the man behind the company's transformation into a focused strategy dedicated to providing dream homes for all. In Melissa’s conversation with Jonathan, discover how Overstock.com is using Chat GPT and AI to assist consumers with search capabilities and elevating consumer expectations.Plus, as the home furnishing industry continues to grow and evolve, Jonathan gives us a sneak peek into what role Overstock.com will play in the coming years. - - - - - -Host: Melissa Minkow Produced by Gabriella Bock
This episode of the RETHINK Retail Podcast was recorded live at Shoptalk 2023. In this episode, guest host Melissa Minkow sit down with Matt Cleary, U.S. Head of Retail & eCommerce, Global Business Solutions at TikTok.TikTok has become one of the most popular social media platforms in recent years, with over a billion users worldwide. However, many people may not realize the impact it's having on the retail sector, particularly when it comes to the democratization of discovery. In Melissa’s conversation with Matt, we dive into how TikTok is influencing retail and e-commerce, and how retailers can leverage the platform to create engaging and effective campaigns.Matt shares his insights on how TikTok works with retailers to create compelling content that resonates with their target audience. He also provides advice for retailers who are new to using TikTok for their marketing efforts and explains how they can get started and see real results.As TikTok continues to grow and evolve, Matt gives us a sneak peek into how the platform plans to create an e-commerce ecosystem that provides its users with a seamless experience from discovery to purchase.- - - - - -Host: Top Retail Influencer Melissa MinkowProduced by Gabriella Bock
This episode of the RETHINK Retail Podcast was recorded live from our podcast studio at Shoptalk 2023.In this episode, Host Gabriella Bock sits down with Maureen Kelly, founder and CEO of Tarte Cosmetics. During their conversation, Maureen shares her inspiring story of why she started Tarte Cosmetics and how she grew the brand to become one of the key players in the beauty industry. A pioneer in the beauty industry, Maureen also shares insights into how she navigates the ever-changing landscape of social media while staying true to Tarte's authentic brand voice. Maureen offers valuable advice and tips for leaders who want to give back to causes near and dear to them. This interview is a must-listen for anyone who is interested in learning how to build an authentic brand, leverage social media and influencers, and turn a passion into a successful business.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
This episode of the RETHINK Retail Podcast was recorded Live at Shoptalk 2023. Guest host James Tenser sits down with Peter Pernot-Day, Global Head of Strategy and Corporate Affairs at SHEIN, one of the world's fastest-growing apparel retailers. In this interview, we delve deep into SHEIN's mission and its unique on-demand business model that has propelled the company to success over the past few years. We discuss the factors that have contributed to SHEIN's explosive growth and how they have been able to maintain this level of success.Furthermore, we also explore the impact of the COVID-19 pandemic on SHEIN's supply chain operations and how they have adapted to the challenges presented by the crisis. Join us as we get an exclusive insight into the world of SHEIN and what's on the horizon for the global brand.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Top Retail Influencer James TenserProduced by Gabriella Bock
This episode of the RETHINK Retail Podcast was recorded live from our podcast studio at Shoptalk 2023. Guest Host Michael Zakkour sits down with Dimple Rao, Vice President and Head of Digital Project Management & Experience Design at Chicos FAS, a leading American retailer of women's clothing and accessories. Our conversation centers around Dimple's impressive track record for driving customer growth and revenue, and how it has helped her in her current position at Chico's FAS.We also discuss Chico's FAS's digital-first strategy and their ambitious goal of reaching $1 billion in digital sales by 2024. Dimple shares her insights on how the company is working towards achieving this goal and the challenges they face.Finally, we explore the company's strategy for targeting younger customers and whether this is a trend happening naturally or a deliberate strategy. Don't miss this insightful conversation with Dimple Rao, a trailblazer in the retail industry!If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Top Retail Influencer Michael ZakkourProduced by Gabriella Bock
In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Carol Spieckerman sits down with John Merris, CEO of Solo Brands, a company that offers a range of consumer products across multiple categories, including home and kitchen, beauty and personal care, pet care, and more. As the CEO of Solo Brands, John leads a leading DTC company with a rapidly growing portfolio of lifestyle brands. These brands include Solo Stove, Oru Kayak, Chubbies, and ISLE. By creating the next generation of DTC brands, Solo Brands is focused on helping customers create good moments and lasting memories.Listen in now as Carol and John discuss creating more personalized shopping experiences, establishing direct relationships with customers, plus Solo Brands' future business plans.- - - - - -Host: Top Retail Influencer Carol SpieckermanProduced by Gabriella Bock
In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Christine Russo sits down with Michael Mauerer, CEO of Teamwork Commerce.With more than 30 years of experience in designing retail software, Michael is considered a global expert in retail technology and strives to provide "frictionless commerce" for his clients. Listen in now as Michael and Christine explore one of the biggest challenges facing retailers: defining a seamless omnichannel strategy. Plus, learn how retailers and brands can reinvent themselves with omnichannel capabilities that focus on the consumer's point of view, resulting in more personalized shopping experiences. - - - - - -Host: Top Retail Influencer Christine RussoProduced by Brooke FrankumEdited by Lawrence Teves
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion.In this episode, host Gabriella Bock is joined by RETHINK Retail Top Retail Influencer's Brandon Rael & DeAnn Campbell to examine Party City, a retailer that gained notoriety as a go-to destination for party favors and goods.In fact, Party City became the world’s largest designer, manufacturer, and distributor of party goods. But on January 17th 2023, the retailer filed for chapter 11 bankruptcy and its stock was delisted.Come for the balloons stay for the retail insights on this week's episode of the Retail Therapy Podcast!This episode of Retail Therapy was brought to you by the Retail Cloud Alliance and Avanade. To see how Avanade can help transform your retail business, visit them at www.avanade.com/retail.Host: Gabriella Bock
In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Hitha Herzog sits down with Ryan Ahern, Head of Retail Solutions & Support at Ingenico & Dave Preston, Senior Relationship Manager at Discover.Ryan has been with Ingenico for eleven years where he is responsible for shaping the company’s retail payment application strategy. Whereas Dave has been in the payments industry for 16 years and oversees all Discover Network Supermarket clients.Listen in as we dive into the digital trends transforming the grocery sector and consumers as a whole. This panel explores the challenges grocers face, like frictionless checkout experiences, and the new technology emerging in 2023 dedicated to solving these issues and driving seamless customer experiences.- - - - - -Host: Top Retail Influencer Hitha HerzogProduced by Brooke FrankumEdited by Lawrence Teves
This episode of the RETHINK Retail Podcast was recorded live at eTail West 2023.In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Alexa Ritacco, Chief Marketing Officer at Jenni Kayne.Alexa shares insights on how Jenni Kayne, a high-end lifestyle brand, has grown, emphasizing the importance of standing by your product. She also talks about how Jenni Kayne has found success by utilizing popular social media platforms and investing in influencer strategy. Throughout the discussion, they discuss the importance of staying true to the brand's values and mission, and how being women-founded and owned has been an integral part of Jenni Kayne's success.Listen in to learn more about the strategies behind Jenni Kayne's growth and their current plans to expand their social media presence.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Gabriella BockProduced by Gabriella Bock
In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Wizz Selvey, sits down with Samantha Hornsby, Head of Customer Operations at Marks & Spencer.Samantha shares her extensive retail background and insights into the changes that have taken place at M&S over the last three years, particularly the shift towards a more integrated approach between digital and physical stores.The pair also dive into the post-pandemic operations and the future of digital for M&S, and discuss how the brand has expanded its clothing offering to start selling brands online and in selected stores. Samantha shares her perspective on customer reactions to these changes, and how M&S is anticipating what customers want from their retail experience over the next three years.Listen in for this exciting episode to gain insights into the evolution of M&S and behind the scenes insights from Samantha Hornsby, Head of Customer Operations.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Top Retail Influencer Wizz SelveyProduced by Gabriella Bock
This episode of the RETHINK Retail Podcast was recorded live at eTail West 2023.In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Terry Roberts, Chief Inclusion & Diversity Officer at American Eagle Outfitters.Together they discuss how he started the company's diversity and inclusion department and implemented sustainable change throughout the organization. Roberts shares his insights on creating authentic, from-the-ground-up efforts to promote inclusivity and diversity within the company, while also navigating the challenges of implementing new tactics within an already successful business.Throughout the conversation, Roberts highlights the positive impact that these efforts have had on the company and its employees, as well as the overwhelmingly positive feedback that American Eagle Outfitters has received from its customers.Listen to this thought-provoking episode to learn more about the importance of prioritizing diversity and inclusion within retail organizations, and how American Eagle Outfitters is leading the way in creating a more inclusive industry.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Gabriella BockProduced by Gabriella Bock
This episode of the RETHINK Retail Podcast was recorded live at eTail West 2023 on February 28th, 2023.In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Hamid Saify, SVP of Digital Retail at Liquid Death.Since launching in January 2019, Liquid Death has built a list of impressive achievements, including working with Tony Hawk and creating Super Bowl ads. Together, the pair delve into Liquid Death's strategy for engagement and consumer retention, which prioritizes entertainment and curiosity while veering from traditional marketing methods. Additionally, Hamid shares his insights into the company's unique approach to marketing, which includes an internal creative team and a focus on user-generated content. Listen in to discover what Liquid Death is offering for the first time to its consumers and what this product offering means to the brand.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Gabriella BockProduced by Gabriella Bock
In this episode of the RETHINK Retail podcast, guest host and Top Retail Influencer Ron Thurston sits down with Aaron Sanandres, the CEO and Co-founder of UNTUCKit.Aaron shares his insights on how UNTUCKit has been able to streamline its in-store operations and improve productivity despite the challenges of the past few years amid the pandemic. He also emphasizes the crucial role that employee engagement and satisfaction play in creating a positive customer experience.Throughout the conversation, Sanandres provides valuable tips and strategies for retailers looking to improve their in-store operations and create a more engaged workforce. Listeners will gain a deeper understanding of the challenges and opportunities facing today's retailers, as well as the importance of a customer-centric approach to business.Join us for this insightful conversation on the RETHINK Retail podcast with Aaron Sanandres, CEO and Co-founder of UNTUCKit.- - - - - -Host: Top Retail Influencer Ron ThurstonProduced by Gabriella Bock
In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Liza Amlani sits down with Vanessa Barboni Hallik, CEO of Another Tomorrow.Vanessa is the founder and CEO of Another Tomorrow, a sustainable luxury fashion brand that provides complete tech-enabled supply chain transparency and embedded resale. Prior to founding Another Tomorrow, Vanessa served as a Managing Director at Morgan Stanley. For Vanessa, founding Another Tomorrow is kind of a homecoming. Growing up in the Midwest, she was really inspired by this idea of problem solving at the intersection of disciplines. After her time pursuing a degree in energy and environmental policy, Vanessa started putting her time and energy in a direction that was going to be relevant for the future that the world needed to take—never expecting to land in the fashion world. Once spotting the white space in the industry, Another Tomorrow was built on the principles of accessible luxury.Listen in as we dive into Another Tomorrow's brand mission and how they value transparency and sustainability while making luxury retail accessible. - - - - - -Host: Top Retail Influencer Liza AmlaniProduced by Gabriella Bock
In this episode of the RETHINK Retail Podcast, guest host and Top Retail Influencer Cathy McCabe sits down with Bill Michels, General Manager, Retail Media Platform at Moloco.Bill brings more than two decades of experience in successful leadership across product management, data strategy, and business development at definitive companies like Yahoo!, The Trade Desk, Foursquare and more.Since joining Moloco, Bill helps retailers and brands launch automated ads that can predict the goods and services your audience is most interested in - creating a highly personalized shopping experience for each customer. Listen in as we dive into how Moloco is capitalizing on AI and machine learning technology to help retailers generate memorable experiences!- - - - - -Host: Top Retail Influencer Cathy McCabeProduced by Brooke FrankumEdited by Lawrence Teves
In this episode of the RETHINK Retail Podcast, host Gabriella Bock sits down with Stacy All, vice president of product design at Wish.com. Stacy All has more than 20 years of experience in consumer-centered design and experience, and she has led initiatives at NEC, Yahoo, and Walmart eCommerce. With a proven reputation for cultivating enjoyable experiences in the e-commerce space, Stacy joined Wish in June of 2022 as VP of Product design.Shortly after Stacy joined Wish, the company launched its first rebrand since its founding in 2010, introducing a new bold and playful aesthetic, new logo, and mission statement, “Bargains made fun, discovery made easy." Listen in as we explore the role of discovery retail, product design, shoppable videos, and keeping up with trend cycles.- - - - - -Host: Gabriella BockProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, host Julia Hare sits down with Mike Keech, CEO of the popular hydration drink taking the internet by storm, Liquid I.V. Mike joined as the CEO of the functional hydration brand, Liquid I.V., in December 2020, and under his leadership, the brand has grown 400%. Mike supported in the growth of several well-respected companies, including Coca-Cola, Diageo, L'Oréal, and Kao. He joined Unilever in 2012 leading the beverages category in Asia-Pacific. His work in these companies resulted in his extensive global background, an understanding of international consumer trends, and the entrepreneurial skills needed to scale growth. Prior to joining Liquid I.V., he spent three years as COO of Ben & Jerry’s, then led the e- commerce division for Unilever’s personal care division in North America. Mike's broad range of business experiences make him a fantastic leader to lead a brand like Liquid I.V., a hyper-growth startup. His years of experience with several corporations at varying stages of their development gave him the tools to not only position Liquid I.V. as the #1 brand in the powdered hydration category, but also to solidify Liquid I.V. as an enduring brand for years to come. His personal interest in wellness blends well with the purpose-driven impact work that Liquid I.V. does, which includes donating millions of servings of Liquid I.V. to people who need it, and funding clean water access projects. As you'll hear in this episode, Mike’s passion lies in helping business be a force for good and contributing to the communities in which they operate.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Julia HareProduced by Gabriella BockResearch by Maggie Schwenn
In this episode of the RETHINK Retail Podcast, host Paula Macaggi sat down with Matt Bradley, co-founder and director of the Retail Technology Show, to discuss the upcoming April event and why YOU should be planning to attend. Hint: not only will this event boast an impressive roster of retail speakers and exhibitors, but RETHINK Retail will be throwing another BIG RETAIL BASH for our friends across the pond. We will also be hosting an afternoon of Store Tours with Top Retail Influencer Ian Scott — need we say more?Tune in to hear more about RTS’ upcoming event held in London from April 26-27 and how you can attend this unforgettable event!If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Paula MacaggiProduced by Gabriella Bock
This episode of the RETHINK Retail Podcast was recorded live at the NRF Big Show 2023 on January 16th, 2023.In this episode, host Julia Raymond Hare sits down with Jacee Scoular, senior director of brand marketing strategy at Hollister following her stage session on purpose driven retail with fellow brand executives from Chobani and Nordstrom. Together they discuss trends that are dominating 2023 as well as how the retailer is leaning into purpose with its Hollister Confidence Project and activating social good campaigns focused on anti-bullying and cultivating teen confidence. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Julia HareProduced by Gabriella Bock
This episode of the RETHINK Retail Podcast was recorded live at the NRF Big Show 2023 on January 16th, 2023.In this episode, host Julia Raymond Hare sits down with Matthew Kaness, CEO of GoodWillFinds, who leads the expansion of the Goodwill Network's recently launched e-commerce site. Together they discuss the retail and sustainability trends that will dominate 2023 as well as how Generation Z has helped the non-profit expanded into the digital world. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Julia HareProduced by Gabriella Bock
This episode of the RETHINK Retail Podcast was recorded live at the NRF Big Show 2023 on January 16th, 2023.In this episode, guest host Melissa Minkow sits down with Martin Urruita, global head of retail innovation and experience at Lego, following his packed session at the Big Show. Together they discuss digital innovation and the role digital is playing in Lego's physical store experience, as well as how Lego differentiates its DTC experience strategy from its retailer partner experience. Martin also reveals the projects he most excited about in 2023 as well as what else we can expect from his team of master builders.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.- - - - - -Host: Melissa MinkowProduced by Gabriella Bock
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion.In this episode, host Gabriella Bock is joined by RETHINK Retail Top Retail Influencer's Andrew Smith and Liza Amlani to examine Forever 21, a fast fashion retailer that lost market dominance almost as quickly as it gained it. This episode of Retail Therapy was brought to you by the Retail Cloud Alliance and Cognizant. To see how Cognizant can help transform your business, visit them at www.cognizant.com.Host: Gabriella BockResearch by Maggie Schwenn
Retailers are feeling the weight of competition now more than ever. Combine that with tight margins, continued supply chain, inflation and labor challenges, and it becomes abundantly clear that brands and retailers are in a race to remain relevant. But what does relevancy actually mean to today's consumers, and does the idea of relevancy vary depending on who you ask and what they're buying? And what about where they're buying from? To dive into these questions and more, I spoke with Brian McGlynn, general manager of commerce at Coveo, who came armed with the answers I was seeking. For listeners who don't already know about Coveo, it's an AI-powered software-as-a-service search engine that recently announced the launch of its Merchandising Hub, a new product developed as a result of the company's acquisition of Qubit, a leader in AI powered merchandising. They're doing some really cool stuff in the omni space so be sure to check them out and say hello at Booth 209 if you are attending NRF 2023 - you might even get a chance to try out one of their Maple Manhattans (I know I will be). About the guest: Having spent more than 20 years in the high-tech industry, Brian McGlynn's experience spans start-ups and Fortune 100 companies, including HP and IBM. He’s held roles in sales, consulting, and general management. More recently as General Manager of Intershop’s North American business, Brian spearheaded the company’s growth into new markets with B2C and B2B commerce offerings. In his current role at Coveo, Brian brings a solid e-commerce expertise with a focus on search, content management, and customer analytics.Brian holds a Bachelor of Science degree in Telecommunications Engineering from the Rochester Institute of Technology and an MBA from Concordia University. Outside of work, Brian’s voice can be heard on radio stations across New York State.Hosted and produced by Gabriella Bock, Head of Content & Production at RETHINK Retail. If you enjoyed this episode, show your support by leaving us a rating and review on Apple and Spotify.
Did you know, long before JanSport was on the backs of every middle schooler in America it had once been a handmade pack for a group of Mt. Rainer hiking hippies? We didn't either until this week's guest revealed the origins of JanSport, a pop culture icon and America's essential backpack for more than five decades. In our first episode of 2023, host Gabriella Bock is joined by Monica Rigali, JanSport Vice President Global Brand Management, to discuss how the brand has evolved and remained relevant to decades of young people, as well as her take on the big Gen Z trends that will define the new year.If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Curious to know what the retail industry will look like in 2023? We were too, so we reached out to some of our friends in the retail industry to uncover what trends will make waves in the new year. In this final episode of 2022, we hear from key industry experts as they weigh in with their predictions for the next year, including the rise of data-driven retail, the impact of a fickle labor market, and the continued popularity of experiential shopping. You'll hear from:– Rick Castello , Head of Sales, Digital Commerce at Trustly– Tim Dardis, VP of Business Development & Strategy at Alviere– Dan Goldman, Head of Strategy at Gap Inc.– David J. Katz, Executive Vice President & Chief Marketing Officer at Randa Accessories– Michael LeBlanc, Founder & President at M.E. LeBlanc & Company Inc.– Phillip Raub, CEO at Model No. Furniture– Christine Russo, Host of the "What Just Happened" Podcast – Ryan Taylor, Head Of Retail Product Marketing at T-Mobile For Business– Ron Thurston, Show Host of the RETAIL IN AMERICA Podcast– Michael Zakkour, Founder of 5 New Digital If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion.This week we will be looking at category killer and former strip-mall super star now struggling under the crush of even bigger big box stores. Host Gabriella Bock is joined by Rick Watson and Brandon Rael to discuss, yes, you guessed it: Bed, Bath and Beyond.Hosted & Produced by Gabriella BockResearch by Maggie Schwenn Powered by the Retail Cloud AllianceIf you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
In this episode, guest host Carol Spieckerman sits down with Tom Nolan, CEO of Kendra Scott, the billion-dollar fashion and lifestyle brand launched by namesake designer and former CEO Kendra Scott, who continues to lead the brand’s design, customer experience and philanthropic efforts. Prior to joining Kendra Scott, Tom held senior roles at Ralph Lauren, Conde Nast and as the Founder and CEO of Prospect Brands.During his conversation with Carol, Tom shares his continued vision for the brand and how Kendra Scott is preparing for the future, as well as how the company navigated around past supply chain and inventory challenges brought on by the pandemic. Tom also shares a peek into how this year's holiday shopping season is shaping up for Kendra Scott—plus a look into a few of the brand's recent partnerships, including a collaboration with Peyton Manning’s Omaha Productions to help men buy better gifts, as well as an exciting collaboration with none other than Barbie herself. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
As retailers face supply chain challenges, labor shortages and record inflation, the upcoming holidays could be the most challenging season yet. Products will be flying off the shelf faster than they can be restocked, and store teams will have more on their plates than they can handle.
Join host Morgan Petty for a roundtable discussion with a group of retail experts from Nintendo, Movista, SASR, and The Merchant Life as they explore the latest in-store trends and holiday predictions, what’s really driving out-of-stocks, and what merchandising and execution strategies will get the right products on the right shelves, every time.
Show guests include: - Mike Byers, Senior District Supervisor at Nintendo.
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Matt Martin, VP of Product Strategy at Movista, the smart retail merchandising execution platform.
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Brad Barritt, VP of Operations at SASR, a company offering retail and supply-chain workforce solutions.
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Liza Amlani, Principal and Founder of The Merchant Life.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
In this episode, guest host Michelle Evans sits down with Levi Strauss & Co.'s new Global Head of Digital & Emerging Technology Strategy, Dr. Amy Gershkoff Bolles.
During their conversation, Dr. Amy and Michelle discuss retail tech innovation and the technologies that have proven themselves the most effective in scaling in today’s hyper-competitive market. Dr. Amy also shares some noteworthy examples of Levi’s recent digital transformation initiatives as well as her thoughts on Web3 and how can retailers leverage it in their customer journey
About the guest: A little more than six months into the job, Dr. Bolles has already played a critical role in refining Levi's approach to the digital economy and in shaping how emerging technologies can enhance customer experience around the globe.
Prior to joining Levi Strauss, She has held positions as Founder, CEO and COO of several technology start-ups and sat on the boards of numerous tech companies.
About the host: Michelle Evans is the Global Lead of Retail and Digital Consumer Insights at Euromonitor International and one of RETHINK Retail’s top retail influencers.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
In this episode, guest host Haixia Yu is joined by Aaron Levant, founder and CEO of NTWRK, a premier e-commerce platform bringing livestream shopping to the North American market.
Launched in 2018, NTWRK has already taken off by storm among Gen Z audiences, working with brands and artists such as Billie Eilish, Doja Cat, Foot Locker, Lancome, and Hulu—just to name a few.
During their conversation, Aaron shares his journey to launching NTWRK, including founding AGENDA, a world-famous streetwear fashion tradeshow held annually in Las Vegas.
Haixia and Aaron also discuss how TikTok adoption has increased interest in livestreaming and shoppable video in the United States, as well as what Western markets can learn from the success of livestreaming in China.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion.
In this episode, host Gabriella Bock is joined by Steve Dennis and Neil Saunders to examine Macy's, an iconic American department store struggling to keep up in today's competitive retail market.
In this episode, guest host Hitha Herzog is joined by Melissa Collins, chief marketing officer at The Container Store, the leading specialty retailer of organizing solutions, custom spaces, and in-home services.
During their conversation, Hitha and Melissa discuss The Container Store's recently announced new brand architecture for its offering of custom designed spaces, along with its newest line Preston, which pushes beyond the confines of the brand's former custom closets offering to deliver on its promise to transform lives through the power of organization.
Melissa also reveals how The Container Store is leveraging social media in its marketing efforts and how the brand differentiates its messaging based on channels and demographics.
About the guest: Melissa Collins has been with The Container Store for 25 years and has served as Chief Marketing Officer since July 2016. Ms. Collins serves as the Company’s primary marketing strategist, and oversees such key functional areas as brand positioning, advertising, public relations, digital marketing, visual merchandising, influencer marketing, social media and “Organized Insider”, its customer engagement and loyalty program.
Previously, from August 2008 to July 2016, Ms. Collins served as Vice President of Creative and Online. Prior to that, she served in a variety of roles with increasing responsibility, beginning as Art Director and progressing to Senior Director of Creative and Online Services.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Hitha Herzog Produced by Gabriella Bock
In this episode, host Gabriella Bock is joined by Madelynn Ringo, founder of Ringo Studio, a Brooklyn-based creative collective behind some of the best store concepts including Bala, Studs, Funny Face Bakery and the Museum of Ice Cream.
Madelynn is also the Head of Studio Design at Modern Age, a longevity clinic offering expert, proactive care for how you look and feel.
Prior to founding Ringo Studio, Madelynn served as the Senior Retail Designer for Glossier, where she was an architectural designer and creative lead on retail experiences in Miami, Boston, Austin, and Atlanta.
During their conversation, Gabriella and Madelynn discuss the design trends making their way into today's retail experiences, which trends are on the out, as well as Madelynn's personal journey to how she became the creative visionary behind some very iconic spaces.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted and Produced by Gabriella Bock
In this episode of the RETHINK Retail Podcast, hosts Paula Macaggi and Andrew Busby, catch up with EuroSHOP’s Elke Moebius and Ulrich Spaan to discuss the trends making the greatest impact on the European retail landscape, their big retail predictions for next year, as well as what’s in store for EuroSHOP 2023.
Elke and Ulrich are leading efforts for the upcoming Euroshop event, which is the world’s largest retail conferences happening next February in Dusseldorf, Germany.
About the guests: Elke is the Director of EuroShop 2023, Messe Dusseldorf, and Ulrich is the Senior Vice President of the EHI Retail Institute.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosts: Paula Macaggi and Andrew Busby Produced by Gabriella Bock
In this episode, guest host Emily Pfeiffer is joined by Mike Salguero, founder and CEO of ButcherBox, a leading DTC brand that delivers humanely raised meat and sustainably sourced seafood to consumers across the U.S.
Since launching in 2015, ButcherBox has become B Corporation Certified, signaling the brand’s commitment to using its business as a force for good. In 2020, Mike was named an Entrepreneur Of The Year National Award winner by Ernst & Young.
During their conversation, Mike shares his story of how a hobby and a quest to transform the American beef industry got him into the business of selling meat through the mail. Mike also reveals how the company continued to grow and keep customers happy during the pandemic despite experiencing challenges related to increased demand, as well as how he turned a national dry ice shortage into a new revenue stream for the company.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Guest Host: Emily Pfeiffer, Principal Analyst for Commerce Technology at Forrester Produced and edited by Gabriella Bock
This episode of the RETHINK Retail Podcast was recorded live at Groceryshop 2022 in Las Vegas, Nevada on September 22, 2022.
On the mic this week is guest host Michael LeBlanc, who is joined by Zach Fishbain, Co-Founder & CEO of Spread the Love, a consumer goods company specializing in clean-label nut butters and jams.
Zach and his wife Val founded Spread The Love after gifting jars of homemade peanut butter to wedding guests back in 2013. Since then, the self-funded challenger brand emerged as a leader in their category with an omni-channel strategy in commercial food service, online grocery, and traditional retail. Award-winning Spread The Love nut butters are bestsellers on Amazon and Walmart.com.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Host: Michael LeBlanc, Co-Host of The Remarkable Retail Podcast Produced by Gabriella Bock & Fritz Finlay
This episode of the RETHINK Retail Podcast was recorded live at Groceryshop 2022 in Las Vegas, Nevada on September 21, 2022.
On the mic this week is guest host Jeff Roster, who is joined by Leslie Vesper, Vice President of Brand Marketing at Frito-Lay, to discuss product innovation and trends in CPG, as well as what it means to be consumer-centric in 2022.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Host: Jeff Roster Produced by Gabriella Bock & Fritz Finlay
In this episode, host James Tenser is joined by Daniel Lundh, founder of Lifvs and Storekey.
Launched in 2018, Lifvs is a supermarket startup that has deployed 19 autonomous, shipping container-sized grocery stores throughout Sweden. With reduced staff and overhead costs, the Stockholm-based company supplies fresh food, dairy and produce to small communities where full sized grocery stores have historically struggled to remain profitable.
James and Daniel had a candid conversation about the state of grocery in Sweden and how Lifvs is bringing fresh food to remote regions throughout the country, as well as why Lundh believes having an autonomous option will be imperative for brick-and-mortar retailers in the years to come.
This episode of the RETHINK Retail Podcast was recorded live at Groceryshop 2022 in Las Vegas, Nevada on September 19, 2022.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Host: James Tenser Produced by Gabriella Bock & Fritz Finlay
This episode of the RETHINK Retail Podcast was recorded live at Groceryshop 2022 in Las Vegas, Nevada on September 20, 2022.
In this episode, host Gabriella Bock sits down with Shai Eisenman, founder & CEO of Bubble Skincare. With high quality ingredients and super fun packaging, Bubble is an affordable new skincare line that is capturing the hearts and wallets of Gen Z.
Listen as Shai shares her journey to founding the brand as well her philosophy on skincare and the measures Bubble is taking to stand out in a competitive market.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Host: Gabriella Bock Produced by Gabriella Bock and Fritz Finlay
This episode of the Rethink Retail Podcast was recorded live at Groceryshop 2022 in Las Vegas, Nevada.
Guest hosting this episode is Top Retail Influencer and Director of Strategy at CI&T, Melissa Minkow. Joining her is Tim Simmons, SVP and chief product officer at Sam's Club.
Melissa and Tim had a candid conversation after Tim's Monday session, where they spoke about accelerating from an innovation standpoint and how Sam's Club is already thinking about the metaverse.
About the guest: Tim Simmons is Senior Vice President and Chief Product Officer at Sam’s Club. In this role, he oversees product management, operations transformation, and the user experience across omnichannel commerce, digital in-club experiences, supply chain, merchandising, and more.
Tim joined Sam’s Club in 2015 and has worked in various areas of the business including Membership and Marketing, Operations Transformation and In-Club Product Management and Fulfillment before taking on his current role in 2021.
About the host: Melissa Minkow is a celebrated RETHINK Retail Top Retail Influencer and the Director of Retail Strategy at Digital Consultancy CI&T.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Host: Melissa Minkow Produced by Gabriella Bock
Welcome to “On Becoming a Brand”, a RETHINK Retail exclusive where we dive into the stories that shaped the brands we love — and the people behind them.
On today’s episode, host Gabriella Bock hears from from Shawn Nelson, Founder and CEO of Lovesac, a publicly traded, high-end furniture retailer with 160+ showrooms across America.
As of recent, the company has experienced 16 consecutive quarters of at least 25 percent net sales growth, and for the quarter ending on May 1, sales jumped 56 percent year over year, to about $129 million.
You might also remember Shawn from the 2005 prime-time show “The Rebel Billionaire,” where he outlasted a competitive field of entrepreneurs which included Spanx Founder Sara Blakely, and won a 1-million-dollar investment from Virgin’s Richard Branson.
But long before he founded the billion dollar furniture company, Shawn was just your average teenager who thought it would be funny and novel idea to construct a supersized bean bag chair at his childhood home in Utah.
And that’s where today’s story begins.
Digital transformation is impacting all of us in the retail industry, and brick-and-mortar is no exception. The in-store experience itself is now called to change in a way perhaps more radical and extensive than any time in modern history.
In this episode host Gabriella Bock explores how to create memorable in-store experiences through digital innovation with guests Ryan Taylor and Bobby Marhamat.
Ryan is Head of Retail Product Marketing at T-Mobile. He has over 20 years of experience in retail management at the store, district, territory, and geographic levels, implementing high-level changes to drive successful businesses within those sectors, leveraging analytics and the latest innovations to collaboratively enhance operations at hundreds of stores.
Bobby is CEO of Raydiant, an in-store customer experience management provider for brick and mortar retailers. He also has over 20 years of experience in the retail industry, having worked at the executive level with tech companies like Verizon, Revel, and Highfive. Bobby is also a contributing member of Forbes Business Development Council, and was recently recognized as a ‘Top 100 Innovation CEO of 2022’ by World Biz Magazine.
In this episode, guest host Venkatesh Shankar sits down with Forerunner Ventures Partner Nicole Johnson to discuss the state of venture capitalism, the trends she's seeing in the DTC and DNVB space, and what she looks for in an executive team when seeking out new potential investments.
About the guest: Nicole is a partner at Forerunner Ventures, a leading commerce-focused venture capital firm that supports trailblazing companies like Chime, Dollar Shave Club, Faire, Glossier, Away, Warby Parker, The Yes, Curated, and dozens more.
Prior to Forerunner, Nicole worked with SapientNitro, a leading brand and digital strategy consultancy where she supported Fortune 500 retailers on their global retail strategies. Nicole is a graduate of Princeton University and was named one of Forbes Magazine’s 30 under 30 in 2016.
About the host: Venkatesh (Venky) Shankar is a RETHINK Retail Top Retail Influencer, a Professor of Marketing and Coleman Chair in Marketing and Director of Research at the Center for Retailing Studies, Mays Business School, Texas A&M University. Shankar has a Ph.D. in marketing from the Kellogg Graduate School of Management, Northwestern University and has corporate experience in the areas of marketing and international business development.
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This episode of the RETHINK Retail Podcast is guest hosted by RETHINK Retail Top Retail Influencer and "This Week In Innovation" Host Jeff Roster.
Over the last few months, George Mason University's Center for Retail Transformation has conducted several panel discussions with industry thought leaders on a myriad of key trends impacting the retail landscape, such as sustainability, the metaverse, frictionless retail and more. To explore these topics further, Jeff is joined by guests Gautham Vadakkepatt and Ricardo Belmar.
Ricardo is recognized retail industry thought leader and the Director Partner Marketing at Microsoft. Gautham is an Associate Professor of Marketing and the Director of the Center for Retail Transformation at George Mason University.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
On this episode of the RETHINK Retail Podcast, host Gabriella Bock is joined by Jill Feldman, Vice President and General Manager at Kids Foot Locker, to discuss Gen Alpha and what's cool for this year's back to school shopping season. Jill also shares more about the company's recently launched interactive "House of Play" stores, as well how Kids Foot Locker is giving back to local communities with its Remix the Culture campaign.
About the brand: Kids Foot Locker is the ultimate one-stop-shop for children’s apparel, footwear, and accessories with locations across the U.S. and globally, including its new interactive House of Play stores that recently opened in Florida and Texas.
About the guest: Prior to joining Foot Locker, Jill held leadership positions at retailers such as JCPenney, Famous Footwear, and Crate & Barrel, across marketing, merchandising, e-commerce, and product development.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
On this episode of the RETHINK Retail Podcast, host Haixia Yu sits down to talk social commerce, live streaming and the creator economy with guest Sophie Frères.
Sophie is the co-founder and CEO of LiSA, a SaaS start-up which offers Live and Social Commerce enterprise solutions for the world’s leading e-retailers, marketplaces and brands such as Marks & Spencer, L’Oréal, AVON USA and many more.
Sophie is also a guest lecturer at Columbia University on the topics of social and live commerce. Her company, LiSA is on a mission to help e-retail easily transform into social discovery destinations for their communities and enable seamless cross-platform experiences for the entire ecosystem.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
In this episode, RETHINK Retail Co-Founder and Managing Director Paul Lewis welcomes Rob Garf, Vice President and General Manager for Retail at Salesforce, to the show to discuss what's in store for Holiday 2022.
During their conversation, Rob shares insights from Salesforce's recently released 2022 Holiday Predictions and Holiday Planning Guide for retailers. Hear why retailers that have brick-and-mortar locations are going to grow at a 1.5x higher rate than those without, why retailers are caught playing discount chicken, and why Rob believes "margin will be the Grinch that Stole Christmas."
About the guest: With more than 25 years of global retail experience as practitioner, industry analyst, strategy consultant, and software leader, Rob Garf is no stranger to the industry and the challenges retailers face.
He currently leads retail strategy, product, and insights—and advises senior executives globally on digital transformation. Rob is also a frequent industry speaker, a member of NRF’s Digital Council, and Chair of the Retail Customer Advisory Board.
Read Salesforce's 2022 Holiday Predictions Report: https://www.salesforce.com/blog/holiday-shopping-predictions/
Read Salesforce's Holiday Planning Guide: https://www.salesforce.com/resources/retail/holiday-readiness/
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Today's episode is hosted by RETHINK Retail Content Producer and Rocky Mountain climbing enthusiast Fritz Finlay. In this episode, Fritz sits down with Barruch Ben-Zekry, Founder and CEO of Out&Back, a one-stop shop to buy or sell new and used outdoor and adventure gear.
The website connects shoppers with brands like Patagonia, Marmot, The North Face, Arc'teryx and many more at an affordable price point, creating a more sustainable, attainable outdoor experience for everyone.
Prior to Out&Back, Barruch was Senior Director of New Business Models at VF Corporation (the owner of The North Face, Vans, Dickies, etc.) tasked with building and launching new purpose-led, user-centric businesses. In that role he and his team launched multiple recommerce businesses with VF Brands including The North Face Renewed.
Join us as Barruch shares his story of how and why he started the online marketplace in 2019 and what it means to run a company with accessibility and sustainability as core values.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
In this episode, host Gabriella Bock sits down with BÉIS President Adeela Hussain Johnson to discuss branding, creative, social media and what's next for this rising star.
Adeela is the President of BÉIS, an on-the-go lifestyle brand for people in motion, delivering high quality, functional travel essentials at an accessible price point.
Founded in 2018 by actress and entrepreneur Shay Mitchell, BÉIS offers consumers thoughtfully-designed accessories that never ask you to compromise between form and function.
Adeela’s 20-year career in finance, business, brand marketing and merchandising ranges from large fortune 50 companies, like Target and Ameriprise Financial, to pre-revenue start-ups.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
This episode of the RETHINK Retail Podcast was recorded live at Future Stores Seattle on July 14, 2022.
In this episode, host Gabriella Bock sits down with Tal Zvi Nathanel, CEO of SHOWFIELDS.
Launched in 2019, SHOWFIELDS is a lifestyle discovery store featuring rotating, themed curations of mission driven products, art, and events that can be found "IRL" for the first time. With stores in NYC, Miami, Los Angeles, and more on the way, SHOWFIELDS has created a unique opportunity for brands to run measurable retail campaigns in the world's most desirable retail locations.
During their conversation, Tal shares the SHOWFIELDS story and reveals some of the magic behind how the company blends art, science and storytelling to create unique and discovery-driven experiences that capture the interest of shoppers.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
This episode of the RETHINK Retail Podcast was recorded live at Future Stores Seattle on July 14, 2022.
Host Gabriella Bock sits down with John Boline, Starbucks' Vice President of Store Design, to talk about all that's happened since he last appeared on the show in 2019.
During their conversation, John talks about the pandemic and how the shift to pick up has impacted store design. John also discusses the importance of creating emotional connections with customers and his vision for the Starbucks of the future.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
This episode of the RETHINK Retail Podcast is hosted by Deborah Weinswig, Founder and CEO of Coresight Research. Joining the show are Alfred Chang, Co-CEO of Pacsun, and Brieane Olson, President of Pacsun.
Equipped with a strong understanding on the importance of brand relationships, Alfred Chang leads brand creation and incubation with personalities, up-and-coming brands and new opportunities, as exemplified by Pacsun’s partnership with Jerry Lorenzo and his brand, Fear of God. Brieane Olson is an innovative, tech-centric retail executive who consistently drives brand strength and revenue growth through game-changing merchandising and marketing initiatives. Brieane was instrumental in spearheading livestreaming shopping initiatives and digital first experiences for the brand, as well as creating space for gender neutral apparel through the introduction of a gender neutral Fashion Scholarship Fund collaboration. Brie also cultivated the launch of Pacsun Kids and Colour Range apparel collection which is the first eco sustainable and unisex brand for the retailer.
About the host: Deborah Weinswig is the founder and CEO of Coresight Research and the host of the Retailistic Podcast. Between 2014 to early 2018, Deborah served as Managing Director of Fung Global Retail and Technology (FGRT), the think tank of Fung Group. Previously, she was Managing Director and Head of the Global Staples & Consumer Discretionary team at Citi Research.
Register for Future Stores Seattle at: bit.ly/3t67xBW
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hello and welcome to “On Becoming a Brand”, a RETHINK Retail exclusive where we dive into the stories that shaped the brands we love—and the people behind them.
On today’s episode, host Gabriella Bock hears from Jason McGowan, Founder & CEO of Crumbl Cookies, about how he and his cousin Sawyer Hemsley founded the country’s fastest-growing cookie company. Join us as Jason shares his story about how, after immigrating to the United States with only an 8th grade education, he taught himself to build websites and launched himself into a promising tech career.
How does tech relate to cookies? Jason reveals the methodical approach behind the brand's OG cookie as well as how the company became a near-overnight sensation on TikTok.
Register for Future Stores Seattle at: bit.ly/3t67xBW
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
In this episode of the RETHINK Retail Podcast, Gabriella Bock sits down with Diane Primo, CEO of Purpose Brand Agency, an award-winning, Chicago-based public relations, branding and digital marketing firm.
Diane is also the author of several books including the recently published, “ADAPT: Scaling Purpose in a Divisive World,” which provides a framework for mastering corporate purpose and offers readers guidance on how to achieve a more resilient and prosperous business.
During their conversation, Diane shares why retailers must cultivate a bias toward action, not just transaction before discussing how social media is shifting culture and enabling consumers to become their own microphones for the purposes they align with.
More about the guest: Diane Primo is the only African-American female CEO of a purpose-driven communications agency. Diane’s focus on impact marketing stems from the belief that brands must be relevant, purpose-driven and committed to consumers to be successful today.
Diane built her agency on a storied career leading some of the top marketing organizations in the country including Quaker Oats, Ameritech and SBC.
You can purchase Diane's book at https://purposebrand.com/books/adapt-book-scaling-purpose-in-divisive-world/.
Register for Future Stores Seattle at: bit.ly/3t67xBW
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
In this episode, Gabriella Bock sits down with Tal Rotman and Kunal Puri to discuss the increasingly complex customer journey and why retailers today should shift their focus on creating human-centric experiences both in-store and online.
About the guests: Tal Rotman is the Vice President of Partnerships and Alliances at Namogoo. Kunal Puri is the Vice President and Head of Customer Success at Infosys Equinox.
Namogoo offers eCommerce brands a Digital Journey Continuity Platform that automatically compiles data on consumer behavior, website, product, device and environment so you can easily analyze each customer’s unique journey.
Infosys Equinox helps leading enterprises provide memorable and human-centric omnichannel shopping experiences with their end-to-end digital commerce and marketing platform. They serve as a headless, cloud native microservices based commerce platform that allows retailers to engage with consumers whenever, wherever they want, irrespective of the channel of engagement.
Register for Future Stores Seattle at: https://bit.ly/3t67xBW
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
This episode of the RETHINK Retail Podcast with recorded live at Shoptalk Europe on June 8th, 2022.
Host Gabriella Bock sits down with Megan Maley, general manager for the UK, Benelux and Ireland at Zalando, one of Europe's leading fashion platform offering a broad assortment from over 5800 international brands across 25 countries
During their conversation, Megan shared her journey to Zalando after 16 years at Nike and revealed tips for managing operations in vastly different regions. Megan also spoke about Zalando’s Style Creator program and why is it so important to find region influencers, as well as Zalando’s commitment to second-hand fashion and how the retailer is making second-hand clothing more accessible
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
This episode of the RETHINK Retail Podcast with recorded live at Shoptalk Europe on June 8th, 2022.
This episode features RETHINK Retail Top Retail Influencer Haixia Yu as our host and Roland Palmer, general manager for the UK, Belgium, Netherlands, and Nordics at Alibaba Group.
During their conversation, Haixia and Roland discuss livestreaming trends as well as how European brands can unlock the China export opportunity. Roland also shares some great advice on how others can execute strategies on a global level in today's complex and omni-channel landscape.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
This episode of the RETHINK Retail Podcast was recorded live at Shoptalk Europe.
On June 8, 2022, Nicky De Simone, Vice President of Enterprise Marketing, Data and Creative Studios for the Estee Lauder Companies UK & Ireland, stopped by the RETHINK Retail podcast booth to chat with host Gabriella Bock ahead of her session at the show.
During the conversation, Nicky and Gabriella spoke about omnichannel and the role of stores, the power of social media and how the Estee Lauder Companies is leveraging social commerce. Nicky also shared how she lets creativity shine in her role at the company.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
This episode of the RETHINK Retail Podcast was recorded live at Shoptalk Europe.
On June 8, 2022, Parag M. Parekh, co-Chief Digital Officer at Ingka Group, the largest IKEA franchisee, stopped by the RETHINK Retail podcast booth to chat with host Gabriella Bock about IKEA's rapid digital transformation since the COVID-19 pandemic as well as why "being good is good business."
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
In this episode of the RETHINK Retail podcast, host Julia Hare sits down with The Vitamin Shoppe CEO Sharon Leite.
During their conversation, Sharon shares stories from her recent appearance on Undercover Boss and reveals some pretty interesting findings from The Vitamin Shoppe's 2022 Health and Wellness Trend Report. Julia and Sharon also discuss TikTok and how businesses can best prepare for viral social media trends.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Host: Julia Hare Produced by Gabriella Bock
Host Melissa Minkow sits down with Bridget Dolan, Global Managing Director of Shopping Partnerships at Youtube.
During their conversation Bridget shares her journey to Youtube after spending 20+ at Sephora and dives deep into how she is helping bring Youtube's shopping vision to life for retailers and brands.
About the guest: Bridget Dolan is the Global Managing Director of Shopping Partnerships at Youtube where she has rolled out shoppable videos and live shopping on the platform, while spearheading exciting new partnerships with retailers and brands such as Target, Walmart, Samsung and Sephora.
About the host: Melissa Minkow is a RETHINK Retail Top Retail Influencer and the Director of Retail Strategy at Digital Consultancy, CI&T.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Host: Melissa Minkow Produced by Gabriella Bock
CBRE Vice President and CRE Fast Five Host Karly Iacono is here to share good news for retail! According to Karly, we have flipped the script of brick-and-mortar doom and gloom, and are seeing double the number of announced store openings vs closings for 2022.
On this episode, we discuss all things retail real estate including consumer trends, BOPIS and how migration during the pandemic has impacted the markets, as well as Karly's predictions for where is real estate headed in the near and long term.
About the guest: Karly Iacono is a Senior Vice President in CBRE’s Capital Markets, Investment Properties group and the host of the widely followed commercial real estate video series CRE Fast Five, which offers a weekly overview of the most pressing topics in commercial real estate.
Karly is also a senior advisor within the exclusive Net Lease Property group, comprising a national team of top level brokers located in major metropolitan areas across the United States that specialize in transacting single-tenant assets and net-lease portfolios nationwide.
Be sure to check out CRE Fast Five at: https://www.youtube.com/c/CREFastFivewithKarlyIacono
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted and produced by Gabriella Bock
Hello RETHINK Retail listeners! Today we are celebrating our 200th podcast episode. Joining the show is our producer Gabriella Bock, Natalie Arana, our brand marketing manager and Paul Lewis, RETHINK Retail’s co-founder and managing director.
Join us as we reminisce on why we launched the show and how it set the foundation for RETHINK Retail as an entity. We also answer your audience-submitted questions and play a few rounds of "who said it" with quotes of guests pasts.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
On this episode of the RETHINK Retail Podcast we are joined by guest Oliver Brunschwiler. Oliver is a board member and former Lead Link of FREITAG, a global brand that creates one-off bags and accessories made from used truck tarps and fully compostable textiles.
We discuss the story behind the FREITAG brand, the similarities between snowboarding and business leadership, and how the pandemic reframed the future of sustainable retail.
About the guest: Oliver Brunschwiler first joined FREITAG in 2014 as the company’s Head of Brand before becoming CEO in 2018.
By the end of 2021, he decided to distribute most operational roles into a leadership collective, fostering inclusive, organizational progress to focus on his long term mission and strategic projects: enabling the brand‘s potential, unlocking sustainable growth and designing its circular business model transformation.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted and Produced by Gabriella Bock
The Metaverse certainly seems to be on everybody’s mind this year but, so far, everyone we’ve spoke to seems to have a different definition of what the Metaverse actually is.
On this episode, we go straight to the source as Julia Hare sits down with Eva Press, vice president of the global business group at Meta.
During their conversation, Eva reveals how social commerce has evolved during her time at Meta, the role technology will play in tomorrow's retail landscape, and delivers the scoop on what retail will look like in the Metaverse.
About Eva Press: Eva is vice president of the global business group at Meta, where she leads Meta’s sales and account teams in the US for the Retail, Consumer Packaged Goods and Health verticals. Eva and her teams focus on partnering with large, complex, traditional advertisers to navigate the disruptions shaping the marketing landscape.
Before joining Facebook, Eva spent ten years in Brand Management at Kraft Foods, leading such iconic brands as Planters Nuts and Oreo Cookies. She holds her MBA from the Kellogg Graduate School of Management, and undergraduate degrees from the University of Pennsylvania and the Wharton School of Business.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Host: Julia Hare Produced by Gabriella Bock
Hello and welcome back to the RETHINK Retail Podcast. On today’s episode we are revisiting a discussion from the RETHINK Retail archives. Recorded in November 2019, Julia Hare sits down with Alexander Genov, head of customer experience research at Zappos.
A pioneer in human-centric experience, Zappos differentiates itself through its top-tier customer service—a strategy that Genov says helps the brand create a lasting emotional connection with its customers, which in turn, results in customers who are extremely loyal to the brand.
Now of course, a lot has changed since we recorded this episode in 2019, and as a result of the pandemic we are seeing many more brands adopt a human-centric approach to retailing, which is something Zappos has been doing for two decades.
During their conversation, Julia and Alex explore Zappos’ exceptional customer service culture, the power of transparency and trust, and why it’s imperative that retailers get to know their customers at an individual level.
Thanks for tuning in and we hope you enjoy this special episode from the RETHINK Retail vault.
Host Gabriella Bock is joined by Leilani Han, executive director of commerce at Wirecutter, a New York Times-owned product review publication that attracts an average of 12 million readers a month. During their conversation, Leilani discusses the evolution of affiliate marketing as well as how Wirecutter tests products, identifies strategic partnerships and earns the trust of its readers.
About Leilani Han: In her role at Wirecutter, Leilani is focused on driving strategy for affiliate revenue, licensing, programmatic and other strategic partnerships.
During her tenure, she has diversified direct partnerships with dozens of brands and strengthened existing core partnerships, while overseeing the success of deal and tentpole events in conjunction with other Wirecutter leaders. This work has helped the product-recommendation company significantly grow affiliate revenue year over year.
Leilani has over 15 years of experience, beginning her career at Nielsen's online division before pivoting to focus on affiliate marketing over the last dozen years. She has specialized in commerce content since 2016.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Gabriella Bock Produced by Gabriella Bock Edited by Chase Atherton
In this episode, host Gabriella Bock catches up with Marie Driscoll, Coresight Research's Managing Director of Luxury and Retail, to discuss Marie's experience and observations from World Retail Congress where she moderated a panel on seizing opportunities within new markets and channels.
Marie and Gabriella also discuss the state of retail, Gen Z and opportunities for luxury in the metaverse.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Gabriella Bock Produced by Gabriella Bock Edited by Chase Atherton
On this episode of the RETHINK Retail Podcast, Marni Schapiro, the Head of Global Advertising & Affiliate Partnerships at Afterpay, shares some interesting financial insights on Gen Z consumers and reveals why it's critical for retailers to seek new platforms to market and advertise themselves on.
Prior to joining Afterpay, Marni built her career with editorial companies like Marie Claire and Cosmo and tech giants like Google and Snap.
Afterpay is an alternative payments platform that allows consumers across Australia, New Zealand, Canada and the United States to shop and purchase products in 4 installments over 6 weeks. Afterpay is also available in France, Italy, Spain, and the UK where they’re known as Clearpay.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton
In this episode, host Carl Boutet sits down with guests Megan Lunde and Rasmus Hyltegard to discuss digital transformation and bust a few myths about customer data and marketing. They’ll also weigh in on a few recent digital transformation stories that have been making headlines in the news.
Megan Lunde is a Solutions Consultant at Amperity, an Enterprise CDP trusted by the world’s most loved brands to accelerate their shift to first-party customer relationships.
Amperity has revolutionized the way brands identify, understand, and connect with their customers by leveraging AI to deliver a comprehensive and actionable Customer 360.
Rasmus Hyltegard is an AI & IoT Retail Lead at Avanade, where he leads a team that provides retail and consumer goods clients with actionable insights using data and AI specific technologies.
Founded in 2000 by Accenture and Microsoft, Avanade is a leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem.
Host info: Based in Montreal Canada, Carl Boutet brings his 25 plus years of retail leadership experience to StudioRx a strategy advisory firm he founded to support retailers, business leaders, b2c solution providers, and researchers focused on how to tailor the best solutions according to consumers’ rapidly evolving needs and build the effective commercial strategies to meet them.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Carl Boutet Produced by Gabriella Bock Edited by Chase Atherton
In this episode of the RETHINK Retail Podcast, host Trevor Sumner sits down with Shrenik Sadalgi, director of research and development at Wayfair Next.
During their conversation they discuss Shrenik’s professional journey to Wayfair and dive deep into fascinating topics like immersive technology, the Metaverse and the future of 3D search.
Shrenik Sadalgi is an ideator, a futurist, a thinker-doer and a technologist. As head of Wayfair Next, he leads the exploration of far-future R&D for Wayfair where he and his team are pioneering the future of retail and home by leveraging emerging technologies and inventing new ones.
Shrenik also won the Retail Innovator of the Year in 2019 and his work has been the recipient of Edison & Webby awards.
Host info: In addition to being a RETHINK Retail Top Retail Influencer, Trevor is the CEO of Perch, a recognized leader in in-store Product Engagement Marketing, interactive retail displays and augmented reality.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Trevor Sumner Produced by Gabriella Bock Edited by Chase Atherton
In this episode, host Haixia Yu sits down with Better Choice Company’s EVP of Strategy Rob Sauermann, to discuss the company’s expansion into international markets and how the company considers factors like cultural nuances when entering a new market.
Rob Sauermann is the Executive Vice President of Strategy at Better Choice Company, a rapidly growing pet health and wellness company that owns premium brands like Halo and Trudog. In his role, Rob is responsible for managing all international sales and distributor relationships and strategically oversees M&A, company partnerships, investor relations, special projects and human resources.
In addition to being a RETHINK Retail Top Retail Influencer, Haixia Yu is a global business leader that built international teams from the US, China, India, and Japan to launch new businesses and products, including a cross-border eCommerce platform for one of the largest retailers in China.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Haixia Yu Produced by Gabriella Bock Edited by Chase Atherton
In this episode, host Julia Hare sits down with Parachute Home Founder and CEO Ariel Kaye. A rising star among the house and home category, Parachute Home makes premium quality home essentials rooted in minimalist décor, a neutral color palette, and natural materials.
The brand, which is in a period of rapid growth, saw almost $150M in revenue in 2021, and is thriving through the power of social media and collaborations with sought-after artists and brands, like Madewell in 2020 and Crate & Barrel in 2021.
In this episode, you'll hear Ariel's journey to founding the brand, insights on DTC, branding and influencer strategy, as well as what's next for the brand as it expands into physical stores.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton
At just 23-years-old, Jeremy Cai founded Italic, a revolutionary marketplace that offer consumers atelier-grade essentials from the same manufacturers as top brands with zero markups and logos.
Named one of Fast Company’s Top 10 Most Innovative Retail Companies of 2021, Italic is quickly becoming a social media star and favorite among millennial consumers as it disrupts the premium and luxury retail sectors one label-free product at a time.
In this episode guest host Nicole Leinbach and Italic Founder and CEO Jeremy Cai discuss his journey to founding Italic, his experience as a young entrepreneur and his vision for the future of the company.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Nicole Leinbach Produced by Gabriella Bock Edited by Chase Atherton
The last two years have forced a fundamental change from the tactical implementation of commerce technology to become commercialized as a strategic growth driver.
In this episode of the RETHINK Retail Podcast, author and technology futurist Daniel Burris sits down with Richard Berkman, global leader for IBM Consulting's Digital Commerce & Enterprise Design Thinking practices, to discuss the future of retail technology and the three key growth levers retailers must focus on as they adapt their commerce efforts for the road ahead.
IBM iX works at the intersection of strategy, design and technology to digitally reinvent your business. By putting customer experience at the center of your business, IBM iX takes a human-centered, outcomes-led approach to defining your digital strategy and delivering exceptional customer experiences to build your business, by design.
Learn more about how IBM iX can help your businesses at: https://ibm.biz/BdPBHM
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Daniel Burrus Produced by Gabriella Bock Edited by Chase Atherton
In this episode guest host Shannon Ryan is joined by Sandra Byrne, senior manager for Lush Cosmetics, a bath, body, skin and hair care company devoted to creating fresh, low-waste and cruelty-free products.
Sandra has worked for Lush for nearly 18 years and is the store manager of the world's largest Lush shop in Liverpool, UK. In this episode we hear Sandra's journey of how she transformed her High Street location into a community hub where the brand's story shines bright.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Shannon Ryan Produced by Gabriella Bock Edited by Chase Atherton
In this episode, Julia Hare speaks with CEO and Founder Gail Amsterdam of Amsterdam Associates, a retained executive search firm focused on recruiting retail and digital senior talent for growth-oriented businesses. Gail shares what qualities she looks for in retail executives, how leadership has changed, and stories from her career that will surprise you!
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton
In this episode, guest host Alicia Esposito speaks with Dr. Lily Talakoub, a board-certified dermatologist and the founder and CEO of Derm to Door.
Derm to Door is a robust, curated skincare e-commerce platform with a dedicated shopping mobile application, AI-driven skin analysis and a network of tele-dermatology providers offering on demand appointments from your phone or tablet.
Knowing how to truly leverage the power of social media, Dr. Lily has also built a following of fans who watch her educational videos on TikTok and Instagram.
Qualifying retailers and brands can attend Shoptalk Europe for free with up to £500 in travel reimbursement through Shoptalk’s world-renowned Hosted Meeting Programme. For more information visit https://shoptalkeurope.com/
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Alicia Esposito Produced by Gabriella Bock Edited by Chase Atherton
Welcome to the RETHINK Retail Podcast, your go-to weekly podcast where we team up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
On today's episode, host Julia Hare speaks with Karli Bruno, e-commerce & digital marketing manager at Davines, a professional haircare brand care-crafted in Italy and focused on sustainable, natural ingredients. Karli shares the personalization journey the brand made after quickly pivoting to e-commerce during the COVID-19 pandemic.
Prior to joining Davines and focusing on the beauty Industry, Karli was an e-commerce manager at Mood Fabrics and Lord & Taylor, with focus in the retail DTC industry.
This episode is sponsored by Coveo on behalf of today’s guest with professional haircare brand Davines. Use code: RETHINKRETAIL at www.davines.com to receive free Shipping on Davines products. Offer expires May 30, 2022. Thank you to our sponsor Coveo, to learn more about what Coveo’s AI-powered relevance platform can do for you, visit www.coveo.com.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
Have you heard of the effortless economy? In today's digital world, convenience is the number one priority for shoppers, and a seamless consumer experience is a standard expectation. This has created clear opportunities for retailers, but also significant challenges.
In this episode, host Jerry Sheldon, IHL's Vice President of Technology, spoke with Callum Campbell, CEO of Linnworks, about the consumer shift to the effortless economy and what it means for the retail industry.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Jerry Sheldon Produced by Gabriella Bock Edited by Chase Atherton
Retail is a fast paced diverse, and exciting industry—and managing complexity and ambiguity has been the theme of the past two years.
In this episode, host April Sabral dives into the topic of positive leadership with guest Emma Taylor, vice president of North American stores for REISS, a modern, global fashion brand offering stylish women's and menswear.
Prior to joining REISS, Emma spent nearly 14 years growing her career at TOPSHOP TOPMAN where she most recently served as the brand’s US regional manager.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by April Sabral Produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining retail.
In this episode we hear from up-and-coming designer Gwen Beloti as she shares the story behind her namesake jewelry brand, the Gwen Beloti Collection.
Founded in 2019, the Brooklyn-based brand is committed to providing women with stylish everyday accessory options that are high quality, accessible and size inclusive. Gwen Beloti was also featured at the NRF’s Diversity, Equity and Inclusion Showcase during its Big Show last month.
Shop from Gwen's collection at www.gwenbeloti.com
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted and produced by Gabriella Bock Edited by Trenton Waller
Today we’re kicking off another episode of the Retail Rundown podcast with guest Nicolas Safis. Nicolas is the Group Innovation Director at Carrefour, which is the eighth-largest retailer in the world by revenue, operating a massive fleet of hypermarkets, grocery and convenience stores in over 30 countries.
Join us as we discuss Carrefour's recent and upcoming digital innovation initiatives, including the launch of an AiFi-partnered connected store in Paris and the retailer's moves toward the metaverse.
Today’s episode with Carrefour is a great example of how AiFi helped bring retailer's vision to life with the deployment of Carrefour's first connected store in Paris. To learn how AiFi can help your brand deploy a connected store, visit their website at aifi.com.
Hosted by Julia Hare Produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
In this episode, Karl Haller, partner at the IBM Consumer Center of Competency, joins us to discuss IBM's new key findings on consumer attitudes toward hybrid shopping, sustainability, and purpose-driven brands.
In his role at IBM, Karl Haller leads a team of industry experts who develop transformational solutions and programs for leading retailers and CPGs across the globe.
Before becoming a partner at IBM, Karl was a retail executive for flagship brands such as Brooks Brothers and The Limited.
Download the full report at: https://www.ibm.com/downloads/cas/YZYLMLEV
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Julia Hare Produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
In this episode, we discuss why marketers need more than just predictions—they need real strategy and insights.
Joining the show is Meghann York. Meghann is the global head of product marketing and marketing solutions at Emarsys, an SAP company. Together we dive into Emarsys' new report titled “unPredictions: Commerce Marketing Priorities Powering 2022.”
About the guest: Meghann York is a dynamic marketing leader who specializes in sales and strategy development, organization design, resourcing, and market development. As a thought leader in her field, Meghann applies creative thinking to solve big marketing challenges.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Paul Lewis Produced by Gabriella Bock Edited by Trenton Waller
Today we’re kicking off another episode of the Retail Rundown podcast with guest Pawel Grabowski.
Pawel is the Head of unmanned solutions at Żabka Polska, which is the largest, formatted, and centralized chain of convenience stores in Central and Eastern Europe. On today's episode, we discuss the store's recent roll out of 25 autonomous stores, powered by AiFi.
In his career, he has worked with global clients on the transition to a technology platform-based economy, data-driven strategy development, and an omnichannel approach to customer service. Pawel is also a lecturer at the Warsaw University of Technology.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
In this episode, guest Simeon Siegel and host Julia Raymond Hare weigh in on the DTC vs. wholesale debate.
Simeon Siegel is the managing director and a senior retail and e-commerce analyst at BMO Capital Markets.
Simeon began his career at Goldman Sachs and has since been named a Rising Star of Wall Street by Institutional Investor, a Rising Star of Equity Research by Business Insider, and has been named one of the Wall Street Journal's top analysts.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller
Hello, Happy New Year, and welcome to 2022!
On today’s special episode, we’ll hear from retail thought leaders about their vision for the new year.
Today's guests include Oliver Banks, Guy Courtin, Marie Driscoll, Michael LeBlanc, Tom Litchford, Christine Russo, and Gautham Vadakkepatt.
We’ll also hear from innovative retail solution providers, such as Adam Gray with Tabs Analytics, which is a division of Blacksmith Applications.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
In this special episode, we rundown the year with clips from episodes past as we say goodbye to 2021.
Featuring commentary from Neighborhood Goods' Matt Alexander, Starbucks' John Boline, CAMP's Nikki Kaufman, and Gap's Dan Goldman.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
In this episode, we dive deep into the store experience with retail and merchandising experts Ken Kuperstein and Andrew Smith.
We discuss the modern relationship between the shelf and the store experience and how experiential retail extends beyond the consumer to include areas like store teams and professional shoppers.
Guests:
Ken Kuperstein leads One Door’s marketing efforts, evangelizing it’s store-centric and collaborative approach to retail merchandising and driving demand for its Merchandising Cloud platform.
Andrew Smith co-authored Retail Innovation Reframed and is currently Co-founder and Managing Partner for the Americas of ThinkUncommon, a global retail innovation advisory and action firm that helps retailers.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
The countdown to Black Friday has officially commenced! And with shoppers starting earlier than ever, retailers are having to get creative with their BFCM promotions. In this episode, guest Gina Yuter joins host Julia Raymond Hare to discuss personalization and merchandising strategies for the holiday/EOY season.
Gina is a Partnership Manager at Syte, a leading product discovery platform for e-commerce. She has been active in the eCommerce industry for the past 5 years, focusing primarily on business development and partnership-building.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
In this episode, we dive deep into the labor and workforce challenges currently impacting retail and numerous other industries, both in the United States and abroad.
Joining the show are guests, Nikki Baird and Jack Bennett.
Nikki Baird is a well known former retail industry analyst and the vice president of retail innovation at Aptos, a retail enterprise solution provider.
Jack Bennett is the senior director of solution experience at Ceridian, a global human capital management software company.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Paul Lewis Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
This episode is part two of our deep dive into the 2021 holiday shopping season and features insights from the National Retail Federation and Proper Insights & Analytics' 2021 Consumer Holiday Survey.
Joining the show today is Katherine Cullen. Katherine is the senior director of industry and consumer insight at the NRF, where she leads the NRF's research on consumer spending and emerging retail trends and develops new research, initiatives and partnerships.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Paul Lewis Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
This episode is part one of our deep dive into the 2021 holiday shopping season and features insights from Adobe's annual holiday shopping forecast.
Joining the show today is Taylor Schreiner, director of Adobe Digital Insights, where he leads a team of data scientists and researchers, who dig into Adobe’s vast data set to provide consumers, businesses and policymakers a real time pulse on the evolving digital economy.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Paul Lewis Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
In this episode, we spoke with Jim Marcum, chief executive officer of David's Bridal, about how the company sold to brides during a year without weddings and its plans to meet the demand of next year's big wedding boom.
David’s Bridal is the largest American bridal-store chain and currently operates over 300 stores across 49 states, Canada, and the United Kingdom.
Jim is a seasoned retail, consumer and services industry veteran with over 30 years experience leading national public and private companies. Prior to David’s Bridal, Jim served as CEO, COO and CFO of notable companies like Central Parking, Circuit City, Hollywood Entertainment, Stage Stores and Marshalls
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news, trends, and big ideas that are redefining commerce.
In this episode, we spoke with Siobhán Lonergan, chief brand officer at Shapermint, about the role body-positive branding has played in the company's massive growth. We also spoke about how work-from-home culture brought on by the COVID-19 pandemic impacted the company's branding strategies as well as its goals for the future.
Prior to joining Shapermint, Siobhán served in the same role at Thinx. She was also EVP of Design Intelligence at Sterling Brands New York, where she led global rebrands for Kleenex, Huggies, Aspirin and Aleve. Siobhán also pioneered and developed internal design processes for Kimberly-Clark to elevate the importance of design within their baby and personal care divisions.
In addition to her brand-building experience, Siobhán has led innovation initiatives for Pepsi, Mars, Kellogg's and Mitsubishi which gives her a holistic perspective on the industry.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Carol Spieckerman Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, we spoke with Bill Ready, president of commerce and payments at Google, about the features Google has put in place to make it easier for merchants to get discovered. Bill also dives into the key consumer trends impacting e-commerce and brick-and-mortar retail as well the steps Google is taking to improving the consumer shopping journey.
Before joining Google, Bill was the Chief Operating Officer at PayPal, responsible for product, technology, engineering, end-to-end customer experiences and chaired PayPal’s Operating Group which was responsible for delivering on revenue and profit goals for the company globally.
Previously, Bill was CEO of Braintree and Venmo, building both from early stage startups into industry leaders which were ultimately acquired by PayPal. He also served as executive in residence at Accel Partners, a leading Silicon Valley venture capital and growth equity firm, as president of iPay Technologies where he guided the company through a period of rapid growth and subsequent sale to Jack Henry & Associates, and worked as a strategy consultant for McKinsey & Company.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Paul Lewis Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, you’ll enjoy a sneak preview of the insights guests Jenny Oh and Shannon Ryan will share during Valtech’s annual Innova event, held Oct. 7-8.
Jenny Oh is the general manager of tech venturing and innovation at PepsiCo Labs where she leads PEP Labs to drive innovation through partnerships with leading cutting-edge startups, focusing on solving critical business needs for PepsiCo
Shannon Ryan is the executive vice president of North America for Valtech, where he helps leadership teams map, understand and execute digital strategy, mostly in the world of retail, CPG, and B2B.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
What will commerce look like in 2025? On today’s episode, we’re covering a few key takeaways from our recently released report "The Future of Commerce 2025", which reveals the top 10 fastest-growing areas that will reshape how we shop over the next 3 years: https://bit.ly/3CNBmJK
Joining us today are guests Alex Becker and Ricardo Belmar.
Alex is the Vice President of Sales at Linnworks, a total commerce solution that connects, manages and automates commerce operations, powering businesses to sell wherever their customers are and capture every revenue opportunity.
Ricardo is a RETHINK Retail Top Influencer and Advisor. He’s also the Senior Partner Marketing Advisor for Retail at Microsoft, founder of Retail Razor and advisor for George Mason University—at its Center for Retail Transformation.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Paul Lewis Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
Today we dive in to top grocery news in honor of the Groceryshop event currently underway in Las Vegas, Nevada. We also share our recently published report “Grocery Trends 2021: The Call for Essential Adaptability” on the changes, challenges and expectations facing the grocery industry: https://bit.ly/3nPDdcJ
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller
We’re kicking off another episode of RETHINK Retail with guest Jason Stuckey.
Jason is an authority in advertising and e-commerce with over 10 years of experience in digital marketing, e-commerce strategy, and back-office operations.
Jason has launched many successful Direct-to-Consumer endeavors for celebrities Rihanna, Kate Hudson, Kim Kardashian, and Michael B Jordan, and has been an integral part of building over a dozen online and brick and mortar businesses.
Jason has a deep understanding of e-commerce and, in his role as General Manager at Linnworks, uses his experience to implememt successful Total Commerce strategies for thousands of global sellers and brands.
Join us as we discuss the role of experience for today’s e-commerce shopper, the challenges facing e-commerce retailers this holiday shopping season, and the key factors for consideration for retailers to manage their brand across multiple selling channels.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
What has been China’s role in the global supply chain shift? Joining us today is Rosemary Coates. Rosemary is a supply chain expert and the executive director of the Reshoring Institute and the president of Blue Silk Consulting.
Rosemary is also the author of five books, including a best seller on Amazon called: "42 Rules for Sourcing and Manufacturing in China."
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, host Marie Driscoll, managing director of luxury and fashion at Coresight Research, sits down with Fluent Commerce's Chad Hooker to discuss the future of airport retail, the changing traveler, and how OMS is changing the way people shop for products on the ground and in the sky.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Marie Driscoll Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
This week's episode is all about cryptocurrency. After Walmart announced last week it was seeking to hire a lead to develop its digital currency strategy and product roadmap, we wanted to know if and how the retail industry should be preparing for an increased consumer adoption of crypto.
Host Chris Ressa leads the discussion with guests Matthew Maher and Ben Weiss.
Matt is a Futurist, Speaker and Founder of M7 Innovations, a NYC-based creative firm that works with brands and executive teams to conceptualize, create, and execute on solutions that leverage Artificial Intelligence AI, AR, VR, and Voice Technology.
Ben is the CEO of CoinFlip, the world’s largest crypto ATM provider with over 2.5K units across the US. Recently, they placed #1 in Crain’s Fast 50 awards for fastest growing companies, with $50.6MM in revenue for 2020.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Chris Ressa Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, host Cate Trotter sits down with Brandless CEO Cydni Tetro. Brandless is one of the world’s fastest-growing omnichannel commerce platforms offering, like its name suggests, brandless DTC consumer goods.
Brandless recently announced a $118 million funding round—one of the largest funding rounds led by a female CEO. This will help the company expand its platform, to focus on creating an online influencer community and acquiring like-minded, better-for-you companies to help grow and support it.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Cate Trotter Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
This week's topic is certainly one that has many of us debating. Should retailers reinstate mask mandates? And more importantly, should they require employees and in-store customers to be vaccinated?
Coresight's Marie Driscoll leads the discussion with guests Paula Rosenblum and Bob Phibbs.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Marie Driscoll Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, guest host Mina Fader, managing director of Wharton's Baker Retailing Center at the University of Pennsylvania, sat down with Mary Rodgers, director of marketing communications at Cuisinart, and Ron Thurston, former vice president of stores at Intermix, to discuss this year's back-to-school shopping season and the social media platforms that will make the greatest impact on school-aged consumers.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Mina Fader Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
How much do you love Panera Bread's broccoli cheddar bowl? Would you wear it on your bathing suit? Although nobody asked for it, Panera Bread's new limited swim suit line is certainly raising eyebrows.
In this episode, Skai CMO Margo Kahnrose joins us to discuss Panera's swim suits along with the brand stunts that have seen real results—and the ones that have fallen flat.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller Social media by Madison Freeland
We’re kicking off another episode of RETHINK Retail with guest Brian McGlynn.
Brian is the General Manager of E-Commerce at Coveo, a market-leading AI-powered relevance platform that injects search, recommendations and personalization solutions into digital experiences.
Brian is a long-time tech industry veteran with 20 years of experience building and hyper-scaling organizations. Prior to joining Coveo, Brian held leadership roles at Intershop, Hewlett Packard, Deloitte and IP.com.
Join us as Brian reveals how everyday retailers can compete with commerce giants like Amazon—and the tools they'll need to do it.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller Social Media by Madison Freeland
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
Retailers need to change their mindset about associates. They aren't replaceable cogs, but valuable potential brand ambassadors. In this episode, guest host Cathy Hotka discusses the changing role of the in-store associate with guests Connie Cartmill and Jack Bennett.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Cathy Hotka Written and produced by Gabriella Bock Edited by Trenton Waller Social media by Madison Freeland
It's time to send your paper planograms packing!
In this episode, One Door CEO Tom Erskine and retail consultant and author Andrew Smith give us the skinny on the history of store merchandising, planograms, and why retailers need to modernize their visual merchandising strategies to create better brand experiences.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller Social Media by Madison Freeland
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, guests Marc Babin and Ricardo Belmar discuss Bed, Bath & Beyond's recent turnaround efforts and breakdown the key characteristics of successful physical retailing in the post-COVID future.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller Social media by Madison Freeland
Last week, the National Retail Federation held its week-long virtual event: Retail Converge, which gave a stage to hundreds of retail thought leaders and innovators as we all tuned in to learn what’s next as life begins to return to normal.
Our team attended dozens of sessions and listened as top retail thinkers shared how they’ve been launching new capabilities around convenience and service while doubling down on delivering meaningful, relevant and positive experiences.
On today’s episode, you’ll hear commentary from several of the show participants, including PepsiCo, Nudge, SimpliField, Adlucent and Unode50.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller Social media by Madison Freeland
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, host Jeff Roster is joined by Tom Litchford, Global Head of Retail at Amazon Web Services. Together they explore the current state of retail and the critical role of cloud technology, understanding the post-pandemic shopper, and the new retail culture of innovation.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Jeff Roster Written and produced by Gabriella Bock Edited by Trenton Waller Social media by Madison Freeland
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
According to a survey conducted by Bain & Company, since the pandemic began, 72% of 800 large retailers said they are now trying to work in a more agile way.
In this episode, we are joined by guests Cathy Hotka and Julian Mills as we discuss what it means to be an agile store. We also examine some of the biggest pressures facing retailers when it comes to operational agility and why is it so difficult for some retailers to make quick shifts.
Cathy is a celebrated industry thought leader and the Principal at Cathy Hotka & Associates. Prior to that she served as the VP of Information Technology at the National Retail Federation, where she created the NRF CIO Council and NRFtech, which have changed the way CIOs converse. Cathy also oversees the Store Operations Council and hosts numerous events.
Julian is the CEO of Quorso, an Agile Stores management app. Prior to joining Quorso, Julian was a Partner at McKinsey & Co and a turnaround executive at Christie’s.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller Social media by Madison Freeland
Today we’re kicking off another episode of RETHINK Retail with guest Nikki Kaufman.
Nikki is the Co-Founder and Chief People Officer at CAMP, a self-described Family Experience Company designed to inspire and engage families. CAMP operates five experience-driven toy and learning shops in the United States and has recently launched its new, kid-friendly e-commerce store called Present Shop.
Join us as Nikki shares her journey to co-founding CAMP, how the high-touch retailer pivoted during the pandemic with innovative digital experiences, and what's next for this family-friendly company.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller Social Media by Madison Freeland
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, we're joined by Gary Newbury and Liza Amlani as we examinee the unpredictability of the supply chain and the actions businesses must take to become more efficient and agile.
This episode is guest hosted by Paula Rosenblum, the managing partner and co-founder of Retail Systems Research. She's also a RETHINK Retail Advisor and widely recognized as a top retail influencer.
Gary Newbury is a Senior Exec On Call specializing in Retail Supply Chains & The Last Mile. Liza is the Principal at Retail Strategy Group - a consulting practice that helps companies in the retail space dramatically improve profitability.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Paula Rosenblum Written and produced by Gabriella Bock Edited by Trenton Waller Social media by Madison Freeland
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
In this episode, you'll hear from Mailchimp's Vice President of Retail, Sara Hicks, and Christine Russo, a RETHINK Retail advisor and the founder of the Retail Creative and Consulting Agency, as we discuss the evolution of retail over the last year and how the move to digital has led to the democratization of commerce.
You'll also hear about the work Mailchimp is doing to help small and medium-sized businesses get back on track after a year of disruption.
If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Apple Podcasts.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller Social media by Madison Freeland
Today we’re kicking off another episode of RETHINK Retail with guest Matt Alexander.
Matt is the co-founder and chief executive officer of Neighborhood Goods.
Bursting onto the retail scene in 2018, Neighborhood Goods made it abundantly clear that it was not your grandmother’s department store.
Neighborhood Goods is the store of the future, mixing a traditional store environment with the ease of technology and the vibrancy and community of an international bazaar.
Join us as Matt shares his journey to co-founding Neighborhood Goods, his insights for DTC brands and what Neighborhood Goods is doing to help brands hard-hit by COVID-19.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller Social Media by Madison Freeland
Just in time for summer, the United States is beginning to return to a state of normalcy after a rigorous six months of vaccinations.
In this episode, you'll hear from João Diogo Falcão and Jeff Roster as we discuss our outlook for summer + news on stores dropping mask mandates, sports venues opening back up and how AiFi is bringing autonomous stores to the Indy 500.
João Diogo Falcãois the Chief Technology Officer at AiFi, a retail tech company that helps retail stores of all sizes become fully autonomous.
Also returning to the show this week is Jeff Roster. Jeff is the chairman of the Retail Advisory Board at Apptricity and the former vice president of strategy at IHL group. Jeff is also the co-host of, This Week in Innovation Podcast. Be sure to give him a listen on Spotify, Apple podcasts, or wherever you download your shows.
We've got the scoop—and more—on today's episode.
Hosted by Julia Raymond Hare Written and Produced by Gabriella Bock Edited by Trenton Waller Social Media by Madison Freeland
At the close of 2020, women held just 7.8% of S&P 500 CEO positions.
We were in attendance at the Shoptalk Meetup for Women event last week, where we spoke with dozens of women who are keeping the retail industry progress forward. In this episode, we share some of our key takeaways from the event, including a survey we conducted with 30 women in business.
Joining the show today are RETHINK Retail's Natalie Arana, Gabriella Bock and Paula Macaggi.
We've got the scoop—and more—on today's episode.
Hosted by Julia Raymond Hare Written and Produced by Gabriella Bock Edited by Trenton Waller
In this episode, we spoke with guests Faisal Masud, chief executive officer of Fabric, a headless e-commerce startup, and Jeff Roster, chairman of the Retail Advisory Board at Apptricity and the former vice president of strategy at IHL Group.
We spoke about Amazon's revenue growth during the pandemic as well as the rise of headless commerce and how it can help retailers level the playing field with Amazon.
Before Fabric, Faisal was the CTO of Staples, COO of Alphabet's drone division Wing, and helped create AmazonBasics.
Jeff is also the co-host of the This Week in Innovation Podcast.
We've got the scoop—and more—on today's episode.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller Social Media by Madison Freeland
In this episode we spoke with Christopher Breen, head of partnerships at Public Goods, a membership-based online home goods store offering consumers healthy everyday essentials straight to their door.
Chris currently leads the B2B team at Public Goods, where he is focused on making simple, sustainable, and design-forward products accessible in the retail and hospitality industry.
We spoke about the value proposition of a DTC brand in retail, why merchandising is so important and how it helps brands like Public Goods own their narrative. You'll also hear about Public Goods' new wholesale store and what it's trying to accomplish by working directly with retail and hospitality buyers.
We've got the scoop—and more—on today's episode.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller Social Media by Madison Freeland
Does your brand need a Chief TikTok Officer? Many retailers have been catching on to the TikTok craze, with some brands even hiring special teams to whip out viral campaigns. Late last month, toymaker Nerf announced that it would be hiring a Chief TikTok Officer to create new ways to connect with the TikTok community
On today's episode, we spoke with Brandon Brown, CEO of GRIN, an influencer marketing platform that helps DTC brands build and manage influencer relationships on social platforms including TikTok. You'll hear what Brandon thinks of Nerf's new "CTO" role and his key tips for running viral influencer campaigns.
We've got the scoop—and more—on today's episode.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller
We’re kicking off another episode of RETHINK Retail with guest Charlie Chanaratsopon.
Charlie is most known for building Charming Charlie to 5,000 employees, 350 stores globally, and $500M in revenue. Charlie recently launched Boosted Commerce, a leading consumer products platform that acquires, launches, and grows third-party sellers on Shopify and Amazon.
Join us as Charlie shares his journey as an entrepreneur, his insights for e-commerce merchants, and his key predictions for the future of digital real estate.
Gen Z, the portion of the U.S. population born around 1996 through roughly 2010, makes up for 40 percent of U.S. consumers and by 2026, Generation Z will surpass millennials as the largest consumer base in the U.S.
In this episode, host Brandon Rael sat down with Andy Austin, president of The Industrious, a global design agency that specializes in creating unique in-store experiences.
Together they discuss how a well-designed, innovative customer experience can be transformative for retailers and the ways in which aligning the customer’s personal brand with the retailer’s brand can engage shoppers and build lasting relationships with the next generation of consumers.
We've got the scoop—and more—on today's episode.
Read the Industrious’ whitepaper: Gen Z and The Retail Middle Class – A Path Forward: https://wearetheindustrious.com/white-paper-genz/
Hosted by Brandon Rael Produced by Gabriella Bock Edited by Trenton Waller
Here's a staggering statistic to kick off your Monday morning: 77% of consumers say they have tried new brands since the beginning of 2020
In this episode, we sat down with Mark Smith, President of Kitewheel, a leading solution provider for customer journey orchestration and analytics, to discuss what's driving consumers’ willingness to try new brands.
Kitewheel recently released a report titled “How to Survive The Latest Retail Apocalypse”, which explores key industry trends and offers recommendations on how brands can make the most of an evolving retail landscape.
We've got the scoop—and more—on today's episode.
Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller
In this episode, RETHINK Retail advisor Ricardo Belmar sits down with guests Gautham Vadakkepatt and Jeff Roster to discuss the role of academics in retail and how they are helping to create "new knowledge" for the next generation of retail innovators.
Gautham Vadakkepatt is the Assistant Professor in Marketing and the Director of the Center for Retail Transformation at the School of Business at George Mason University.
Jeff Roster is the Chairman of the Retail Advisory Board at Apptricity Corporation and the former VP of Strategy at IHL Group.
Hosted by Ricardo Belmar Produced by Gabriella Bock Edited by Trenton Waller
Nearly four months into 2021 and retailers in the United States are on track to open more stores than they close this year.
In this episode, guests David Wilkinson and Britt Mills join host Julia Raymond Hare as they examine the state of physical retail and opportunities for emerging DTC brands.
David Wilkinson is the President and GM of NCR Retail Solutions, a leader in enterprise retail technology and the number one global POS software provider for retail and hospitality.
Britt Mills is the Senior Director of Customer Experience at Mobiquity, a global digital consultancy that helps the world's leading brands understand, apply, and engage with technology in meaningful ways.
Hosted by Julia Raymond Hare Written and produced by Gabriella Bock Edited by Trenton Waller
Now a year into the COVID-19 crisis, the world has watched as the grocery industry continues to prove its resilience, most notably through the rollout and adoption of same-day pickup and delivery services.
In this special episode of the Retail Rundown Podcast, we'll take a deeper look at the state of the grocery industry as we hear insights from Tony D'Onofrio, Marc Babin, Carl Boutet, Oliver Banks, and Ashley Dudarenok.
LinkedIn: https://www.linkedin.com/company/rethink-industries Twitter: @RETHINK_Retail
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
On today's episode, we are joined by The Economist's Schumpeter columnist Henry Tricks to explore The Economist's special report “The Retail Renaissance: The Future of Shopping.”
You'll hear insights on the new relationship between mass production and mass consumption; the use of data to bring producers and consumers directly together; customer choice and the ability to decide where and how to shop; and finally, the shift to Asia.
Read the report: https://www.economist.com/futureofshoppingsr
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
In this episode, we caught up with Reality Interactive's Creative Director Jeremy Brazeal to learn how in-store touch technology thrived during a global pandemic.
We also spoke about the ways consumers are changing, what retailers can do now to prepare them for the next 3-5 years, and what he thinks the ideal post-pandemic retailer will look like.
Episode 132 of the RETHINK Retail Podcast was recorded on March 02, 2021.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Is Target aiming to reinvent the mall? Target announced it would be launching Apple mini shops in 17 of its stores in 2021 with more to come in the near future. Target's sales also grew by more than $15 billion in 2020, which was greater than the company's total sales growth over the last 11 years.
So, what can small and mid-size retailers glean from Target's success? Guests Justin Abrams and Raymond Riley explore this topic and more in today's episode.
Justin is the CEO of FlagshipRTL, a brick-and-mortar retail services platform that has launched stores for major powerhouse luxury brands like Moncler, Bogner, and Bonpoint.
Ray is the Co-CEO of Progress Retail, a retail operations and employee experience platform providing dynamic learning, task management, and company communications.
St. Catrick's Day T-Shirt with Fanny: https://www.target.com/p/men-s-st-catrick-s-day-with-fanny-short-sleeve-graphic-t-shirt-white-green/-/A-81316252
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
In this episode, Forrester Research's Sucharita Kodali sits down with Mina Fader, Managing Director of the Baker Retailing Center at the University of Pennsylvania.
They discuss recent allegations that Amazon favored big sellers on its India platform, as well as Standard Cognition’s recent round of funding and, finally, Facebook’s current news debacle in Australia.
Hosted by Sucharita Kodali Written and produced by Gabriella Bock Edited by Trenton Waller
Are you ready for the Roaring Twenties? On today's episode, we discuss Best Buy's digital transformation, retail's new physical estate and the post-pandemic retail landscape.
Featuring guests Peter Cohan and Andrew Smith.
Peter Cohan is the president of Peter S. Cohan and Associates, a management consulting and venture capital firm. He is also a Forbes contributor and columnist at Inc. Magazine. You can find his new book, "Goliath Strikes Back" on Amazon.
Andrew Smith is the co-founder of Think Uncommon, a retail consultancy helping retailers innovate. He is the co-author of the book, "Retail Innovation Reframed," a how-to guide to implementing innovative capability in a retail business.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Did you know 73% of Gen Z consumers have increased the time they spend shopping online? In this episode, we explore this digitally native generation as we take a deeper look at their purchases, preferences, and the retail campaigns making waves on TikTok.
Joining us today are Dara Busch, president of 5WPR’s consumer practice, and Trinity Wiles, co-founder and director of product development at Where & Share.
Today’s episode is hosted by the incredible Carol Spieckerman. Carol expert on global retail trajectories and transmedia brand platforms.
Carol is also an author and contributor to leading media outlets, such as NPR, Reuters, and Forbes, as well as our very own RETHINK Retail advisor and the host of the Spieckerman Speaks Retail Podcast.
In this episode, Carol sat down with Simbe Robotics CEO Brad Bogolea, to discuss what’s ahead for retail robotics.
Hosted by Carol Spieckerman Written and produced by Gabriella Bock Edited by Trenton Waller
Feb 01, 2021: Join us as we explore actionable insights retailers can gain from their consumer and sales data.
Featuring Eric Nykamp and Jay Klauminzer.
Eric is the Chief Executive Officer of Raange, a mobile marketing space helping brick and mortar turn visitors into digital customers.
Jay is the Chief Executive Officer of Raise. It's a website and an app where shoppers can purchase discounted gift cards from over 4,000 brands.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Did you know Americans spend roughly 37 billion hours each year just waiting in lines?
We didn't either until we caught up with AiFi's Chief Technology Officer, João Diogo Falcão, in this intriguing episode on autonomous stores.
Join us as João reveals AiFi's advances in checkout free technology, how autonomous stores will transform the retail landscape and why, in the not-so-distant future, shopping brick-and-mortar will take less time than an episode on Netflix.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Join us as we dive into key takeaways from NRF Chapter One as we chat with retail technology experts about this year’s Big Show.
In this episode, you'll hear from thought leaders from Nedap Retail, a global leader in RFID solutions; Oracle, an integrated cloud applications and platform services provider; Quorso, a software company providing retailers with applications to become more agile; and Reality Interactive, an agency specializing in digital retail experiences.
The world is changing all around us — and retail is too. In this episode of the Retail Rundown, we talk to e-commerce expert and President of Profitero Sarah Hofstetter on the big opportunities for digital retail.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
Jan 11, 2021: With a return to stores on the horizon, guests Ricardo Belmar and Trevor Sumner discuss how retailers can reinvent their store experience beyond curbside pickup.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Hello, Happy New Year, and welcome to 2021—a year that will forever be known as "The Year After 2020."
On today’s episode, we’ll hear from thought leaders including three of our retailer friends, an Automotive executive, and three retail technology experts about their vision for 2021.
Today's guests include John Boline from Starbucks, TheRealReal’s Courtney Hawkins, WolfgangHoffmann from Jaguar Land Rover Canada, and Dan Goldman, who recently joined Gap after a noteworthy stint at The North Face.
We’ll also hear from innovative retail solution providers, such as AiFi, a company that’s turning physical stores into checkout-free experiences; Level10, a company that helps retailers do more with fewer partners by procuring, deploying and maintaining IT equipment; and Zebra Technologies, a software analytics provider that helps to empower the front line in retail and e-commerce.
Welcome to RETHINK Luxury, a new four-part, forward-looking series on the luxury industry at-large.
On today's episode, we take a deeper look at connected experiences and the digital tools that are transforming the luxury retail industry into a place where shoppers can touch, sense, smell and dream bigger and bolder than ever before.
This episode features guests Ludovic Baussan, Sandrine Crener, Marie Driscoll, Shannon Ryan, Ron Thurston, and Line Tousignant.
Hello and welcome to RETHINK Retail’s Year in Review.
Join us as we rundown the year with clips from episodes past.
Featuring commentary from Ricardo Belmar, Carol Spieckerman, AJ Mak and Chris Ressa.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
Dec 07, 2020: BFCM results, Neiman Marcus launches virtual gift finders/curbside Santa, Sephora and Kohl's partner up.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to RETHINK Luxury, a four-part, forward-looking series on the luxury industry at-large.
On today's episode, we take a deeper look at the APAC region, with a particular focus on China, the new Chinese luxury consumer, and the impact this region will have on the global luxury market.
This episode features interviews with "Future Luxe" Author Erwan Rambourg, Matteo De Rosa, former President of Dries Van Noten, and RETHINK Retail’s Representative for China Joyce Deng.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller Marketing and social media by Natalie Arana
How did a simple mismatch of a brand's sneakers and socks disrupt well-paired relationships with its retailers? In this episode, we're joined by Jesse Wragg, an ex-real estate agent turned agency leader turned VC-backed entrepreneur.
You'll hear how brands and retailers are approaching marketplaces, strategic insight for the now and predictions for the future of commerce. When he's not running a business helping retailers with marketplaces, you can find Jesse renovating a Ford Transit planning future world explorations.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
November 23, 2020: Gen-Z upgrades for Nike, Bebe enters the furniture vertical, Group Nine Media launches Swipe.Shop.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
November 16, 2020: Ulta and Target team up, keeping tabs on holiday inventories, China's Singles Day breaks new records.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to RETHINK Luxury, a new four-part, forward-looking series on the luxury industry at-large.
On today's episode, we envision a better world forward as we dive into ethical and sustainable sourcing in luxury, the challenges of implementing sustainable business practices within the luxury industry, and the opportunities for luxury in the circular economy.
This episode features interviews with Tim Benniks, Director of Web Development at Valtech; Sandrine Crener, Program Director at Harvard Business School; and Liz Alessi, VP of Sourcing at Tapestry.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller Marketing and social media by Natalie Arana
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
November 9, 2020: Primark remains firm on brick-and-mortar, Walmart ditches the robots, Amazon enters the Nordic market.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
November 2, 2020: Gap to exit traditional malls, Bed Bath & Beyond scales back coupons, Postmates explores retail delivery.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Welcome to RETHINK Luxury, a new four-part, forward-looking series on the luxury industry at-large.
In today's episode, we'll explore some of the key trends redefining the luxury industry and its shoppers, as well as the opportunities and obstacles facing this sector as it begins to embrace the digital.
This episode features interviews with Francois-Xavier Hotier, President of Ulysse Nardin Americas; Elinor Noble, Global Head of Retail Excellence at LOEWE; and Fabiola Velarde, Senior Director at Emporio Armani Retail Americas.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller Marketing and social media by Natalie Arana
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
October 26, 2020: Retailers prepare for 'shipaggedon,' Buy now, pay later services on the rise, holiday mall predictions.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
October 19, 2020: Dollar General unveils its Popshelf concept, Walmart rolls out new tech-desk service, and Aldi tests bigger box format
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
October 12, 2020: H&M trims global fleet, Levi's launches second-hand e-commerce shop, grocers prepare for second round of product shortages.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
October 5, 2020: Amazon introduces palm scanners, MAC Cosmetics unveils new store concept, Target and Amazon go head-to-head on holiday sales.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Our guest today is Jay Altschuler.
Jay is the vice president of media transformation at Petco.
Previously, Jay ran global media for Samsung and Unilever.
Join us as Jay reveals how Petco had to rethink its brick-and-mortar strategy amid COVID-19, the retailer's lean into social commerce, and Petco's vision for transforming itself into a pet health and wellness company.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
September 28, 2020: The Body Shop turns dirty trash into product packaging, European retail sales on the rise, Nike's digitization efforts pay off.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Our guest today is Monica Arnaudo
Monica Arnaudo is the chief merchandising officer at Ulta Beauty.
Since joining Ulta in 2017, Monica has built an unparalleled, world-class assortment reflecting how beauty lovers want to shop. Monica and her team are widely recognized for their ability to stay ahead of trends and for continually offering powerhouse brands that position Ulta Beauty as the destination for beauty.
With over 30 years of experience in the beauty industry, Monica has brought Ulta Beauty’s one-of-a-kind assortment to life in a way that transcends channels and keeps guests coming back to Ulta Beauty’s more than 1,200 stores.
Monica has served in numerous sales and merchandising leadership roles at Nordstrom and Sephora, along with beauty companies including Bare Escentuals, L’Oreal, Estee Lauder Companies and Chanel.
Join us as Monica reveals the significance of Ulta's Conscious Beauty initiative, how Ulta has had to rethink product sampling in the wake of COVID-19, and the key trends that will redefine the beauty industry at-large.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
September 21, 2020: Amazon launches luxury shopping, fashion houses find a new home on TikTok, Twitch, micro-fulfillment centers pop up around the globe.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
September 14, 2020: holiday shopping predictions, several off-price retailers continue physical expansion, Michaels unveils test and learn concept.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
The RETHINK Retail Podcast celebrates 100 episodes!
Today's live show features Dan Goldman, Jason McNary, and Jennifer Stone Williams. Join us for a round of retail trivia, this or that, and a look back at past guests and how retail has evolved since our first episode.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Our guest today is Beatrice Mac Cabe.
Beatrice is the Chief Creative Officer at Vera Bradley, where she oversees the brand’s product design and works closely with both the product development and technical design teams.
Prior to joining Vera Bradley, Ms. Mac Cabe served as Vice President and Chief Creative Director at Fossil, where she directed the design process for lifestyle categories.
Beatrice also served as a Design and Merchandising Director for JC Penney and a Creative Director at Vince Camuto.
Join us as Beatrice reveals what it was like working for major European fashion houses, how Vera Bradley maintains its iconic brand essence, and how the retailer is turning trash into treasure with innovative fabrics made from plastic bottles.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
August 31, 2020: IBM breaks down its 2020 US Retail Index findings, Best Buy pushes ahead with its store hub model, Nike to close major wholesale accounts.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
August 24, 2020: Payless re-enters the playing field, e-commerce sales growth, Tapestry to re-evaluate need for brick-and-mortar.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Our guest today is Christopher Silver.
Chris joins us from MAC Cosmetics of Estee Lauder Companies where he holds the position of Global Vice President of Brand Technology.
Previously Chris spent 10 years with the Urban Outfitters Group, which includes brands like Urban Outfitters, Anthropologie, Free People, BHLDN, Terrain, Nuuly and Vetri Restaurants, where he held global leadership positions specializing in customer engagement, omni-retail innovation and technology.
Join us as Chris reveals which COVID-induced shifts are reshaping the beauty sector, the emerging role of technology within beauty, and Chris' predictions for the future of retail.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
August 17, 2020: Walmart partners with Instacart, what to do with mall anchors, the global state of luxury.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Our guest this week is Christopher Melillo.
Chris is the Senior Vice President of Retail at Curaleaf, a leading U.S. cannabis operator that has recently been named the world's biggest cannabis company by revenue.
Chris formerly served as the Senior Director of Stores North America for Nike, and Vice President of Stores for DTLR/Villa, a leading footwear and apparel retailer.
Join us as Chris shares insights from his 20+ years of experience in retail leadership and store operations, COVID-19’s impact on the cannabis industry, and how Curaleaf is rethinking the cannabis retail experience.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
August 10, 2020: Tractor Supply Company wins big, Buzzfeed launches its Shopping platform, CVS rolls out Paypal/Venmo payments.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
August 3, 2020: The new Back to School season, Rite Aid and facial recognition, SPARC group eyes several struggling brands.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
July 27, 2020: State of the global retail market, Google launches Shoploop, Walmart announces plans to close on Thanksgiving.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Our guest this week is Joshua Shabtai.
Josh is the Sr. Director of Ecosystem at Lowe’s Innovation Labs, where he leads a global team responsible for articulating the future of home improvement retail and establishing strong, actionable partnerships with technology and cultural organizations of all sizes.
Josh’s background as an augmented reality videogame designer, connected-toy start-up founder, and advertising creative director has fueled his passion for partnering with visionary companies and working to scale breakthrough ideas at Lowe’s.
Join us as Josh breaks down the culture that supports true innovation, the future of AR/VR, and how Lowe's is transforming the way small businesses and professionals meet the needs of customers.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
July 20, 2020: Home improvement sector sees sales boost, Amazon unveils its Dash Shopping Cart, American Eagle launches 'Unsubscribed' brand.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
July 13, 2020: Walmart's unexpected initiatives, digital shoppers flock to new retailers, Pier 1's interested buyer.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
July 6, 2020: Consumers hesitate on non-essentials, Fit:Match brings virtual fitting rooms to U.S. malls, Walgreens tests small-format.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
June 29, 2020: The state of luxury, the staying power of secondhand retail, Amazon’s Dash Wand is officially dead.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
June 22, 2020: Starbucks to focus on 'to-go' model, Walmart and Shopify announce e-com partnership, Carrefour and Google launch voice shopping in France
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
June 15, 2020: Coresight Research's prediction for malls, retailers double down on e-commerce, Big Lots partners with Instacart.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Our guest this week is Vinod Bidarkoppa.
Vinod is the Senior Vice President of Technology at Sam’s Club, where he is responsible for the strategic direction and management of all of Sam’s Club Technology and global teams.
Vinod is a proven leader with nearly 25 years of global technology expertise, working across omnichannel retail, healthcare, and the airline industry.
Prior to joining Sam's Club, Vinod served as the Senior Vice President of Technology at UnitedHealth Group, where he was responsible for leading global teams to define and execute Healthcare Digital Transformation Agenda initiatives.
Join us as Vinod reveals how Sam's Club rolled out its new Concierge Service in just six days, how the COVID-19 pandemic has impacted the way Sam’s Club thinks about innovation, and the greatest challenges facing retailers when it comes to implementing digital initiatives.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
June 8, 2020: Retailers respond to nationwide protests, thredUP's partnership with Walmart, and the future of digital innovation.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
Our guest this week is Ken Wincko.
Ken is Vice President of Marketing at Barnes & Noble College, a Barnes & Noble subsidiary that operates nearly 800 campus bookstores for top academic institutions such as Harvard, Yale, and the University of Pennsylvania.
Prior to BNC, Ken held Chief Marketing Officer roles at Cision/PR Newswire & WorkWave—a field service software tech startup.
He’s also held senior-level marketing roles at Dun & Bradstreet, ADP, Citigroup, and IBM.
Join us as Ken reveals how the sudden shift to distance learning has impacted BNC, what college life might look like in the fall, and some interesting findings about Gen-Z consumers and how to market to them.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
June 1, 2020: We hear from top industry thought leaders about the power of innovation during tough times - Valtech’s Shannon Ryan, Infovista’s Ricardo Belmar, Bob Phibbs, the Retail Doc, Forrester’s Nigel Fenwick, and Perch Interactive’s Trevor Sumner.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
May 25, 2020: JCPenney in talks with Amazon, the fate of small business, and the future in-store experience.
Hosted by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
May 18, 2020: Traditional malls reopen, live streaming and the shift to digital, PepsiCo's move into DTC.
Hosted and written by Julia Raymond Written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
May 11, 2020: Major retailers file for bankruptcy, Walmart's Express Delivery service, changes in consumer behavior.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
May 4, 2020: Curbside pickup surges 208%, online fashion sales rebound, Google makes Shopping listings free for merchants.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest this week is Amit Shah.
Amit is the Chief Strategy Officer and US General Manager at VTEX, a global cloud-based e-Commerce Platform and Omnichannel solutions provider.
Amit has extensive experience investing in, starting, running, and advising software companies on product strategy, pricing, and go-to-market.
He previously was the Founder and CEO of Jirafe which was acquired by SAP Hybris and prior to that VP of Sales & Business Development for Magento which was acquired by Adobe.
Join us as we explore retailing in the time of COVID-19, successful collaborative commerce initiatives, and key strategies retailers can take to improve their e-commerce operations.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
April 27, 2020: Off-price retailers stay offline, COVID-19 and the adoption of new tech, retail working conditions and the branding of a hero.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
April 20, 2020: We hear from three retail thought leaders with their fingers on the pulse of the APAC market. Guests Ashley Dudarenok, Dave McCaughan and Shaun Rein join us from Hong Kong, Bangkok and Shanghai.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest this week Carol Leaman.
Carol is the Chief Executive Officer at Axonify, an AI-powered learning platform that helps employers train and communicate with frontline employees.
Prior to her role at Axonify, Carol led several tech companies, including PostRank Inc, which was acquired by Google in 2011.
Join us as we explore the importance of agile training, how to better communicate with your frontline workers and the benefits of gamified learning.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
April 13, 2020: Amazon struggles to keep up with demand, what's to come for supply chains, updates from Asia.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
April 6, 2020: Grocery stores and delivery/pickup adoption, the fate of the traditional shopping mall, retail speculations/predictions.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
March 30, 2020: The COVID-19 pandemic and its impact on the global retail landscape. We hear from Tony D'Onofrio, Paula Rosenblum, Ian Shepherd, Carol Spieckerman and Joseph Yakuel.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
March 16, 2020: Coronavirus and its impact on the U.S. market, Burlington eliminates its eCommerce platform, Amazon to license its 'Just Walk Out' technology.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
March 9, 2020: Panera Bread's monthly coffee subscription, Amazon Go Grocery, Target to test c-store sized format.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
This week we are joined by guest Carrie Tharp.
Carrie is the Vice President of Retail & Consumer at Google Cloud, where she is responsible for creating and executing Google Cloud’s global product, partner, and go-to-market strategy in the Retail industry.
Prior to joining Google Cloud, Carrie was at The Neiman Marcus Group where she served as Chief Digital & Marketing Officer and was responsible for all aspects of its e-commerce business across Neiman Marcus, Bergdorf Goodman, Last Call and Horchow brands
Join us as we explore Etsy's migration to Google Cloud, the evolution of personalization and privacy, and what it's like to transition from a legacy retail brand to a top 5 tech company.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
This week we are joined by guest Eric Toda
Eric is the Co-Founder of Hill City, which was the first digital direct to consumer brand launched by Gap Inc. in 2018.
Eric spent his career building challenger brands from Facebook, Nike, Snapchat and Airbnb and now advises challenger brands including Stitch Fix. In addition to his advisory roles, he is also an opinion contributor at Adweek on the topic of challenger brands.
Join us as we explore the rise of challenger brands, the power of personalization, and why smart brands are taking social stands.
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
February 24, 2020: Brandless shutters, Coronavirus has retailers on edge, 7-Eleven tests unmanned store concept.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
Feb 17, 2020 - Future Stores Miami Special: Ricardo Belmar, Jennifer Williams, Gene Lunger, Gustavo Romero and Jason McNary share their key takeaways from the 2020 Future Stores Miami retail conference.
Hosted by Justin White Researched, written and produced by Gabriella Bock Edited by Trenton Waller
This week we are joined by guest Steve Laughlin.
Steve is the Vice President and General Manager for the Global Consumer Industry at IBM, where he leads the company’s retail, consumer products, and wholesale distribution channels.
Join us as we explore brand transformation, the importance of micro-moments, and Steve's key takeaways from IBM's 2020 Consumer Report.
Hosted by Paul Lewis Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
February 10, 2020: Macy’s to shutter 120 U.S. stores, Sephora to open 100 new off-mall locations, Forever 21 seeks fresh start with retail group
Hosted by Justin White Researched, written and produced by Gabriella Bock Edited by Trenton Waller
We are joined by esteemed author and retail consultant Ian Shepherd.
Ian is the former Chief Operating Officer of Odeon, Europe’s largest cinema business. He also served as the Chief Executive Officer for Game Group, a pan-European retailer with over 1300 stores.
Now writing, consulting and advising retailers, investors and innovative start-ups, Ian has penned many of his insights in his book "Reinventing Retail."
Join us as we explore the purpose of stores in the new economy, why knowing your customer is key, and why retailers should never rest when it comes to innovation.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
February 3, 2020: The fall of Lucky's Market, Coke keeps its plastic bottle, will Walmart's $1 wage increase boost employee morale?
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
January 27, 2020: Bose to shutter all stores in North America, Europe, Japan and Australia; Payless is planning a return to the U.S. market; how much do millennial, Gen-Z consumers actually care about privacy?
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Jacob Pat. Jacob is the Chief Information Officer at Champion Petfoods, where he leads the company’s disruption of the pet food manufacturing industry through innovative technology solutions.
Prior to his role at Champion, Jacob proved himself a future-focused IT leader at Canada Goose Inc., where he was initially brought on board to build the technology group in support of rapid expansion.
Join us as we explore the consumer shifts impacting the retail industry at large, the difference between millennial, Gen-Z and older consumers, why in-store technology must be woven into the fabric of the experience.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
January 20, 2020 - NRF 2020: Retail's Big Show Special: We hear from Tony D'Onofrio, Ricardo Belmar, Paul Lewis and Doug Stephens about their key takeaways from this year's Big Show.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
January 13, 2020: Amazon widens its global reach, Pier 1 Imports store closings, 2020 brand predictions
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Barkha Saxena. Barkha serves as Chief Data Officer at Poshmark, a leading social commerce marketplace for fashion apparel and accessories. In her role, Barkha has spent the last six years developing the company's data function and overseeing Poshmark's team of data scientists, analysts and data engineers.
Join us as we explore how Poshmark built a community-driven social marketplace, the power of personalization and how the resale business model will lead the retail apparel sector toward a future of sustainable fashion.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
January 6, 2020 - New Year's Special: We hear from top thought leaders about the future of commerce and the impact technology, data and automation will have on connected shopping experiences.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is David Berliner. David currently leads BDO’s Business Restructuring and Turnaround Services practice and lends his insight to the firm’s Retail and Consumer Products Advisory Services division.
David has more than 25 years of experience in financial advisory services focused on the retail, manufacturing, distribution and services industries.
Join us as we explore the consumer trends most influencing the retail landscape, why categories like apparel are closing stores while C-stores continue to cut ribbons, and David's predictions for retail in 2020 and beyond.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
December 16, 2019: Rent the Runway arrives in select W Hotels, Old Navy leans on Postmates for same-day delivery, Kroger and Walgreens explore a purchasing alliance.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
December 09, 2019: Black Friday Cyber Monday breakdown, retail winners and losers, will BOPIS be the next mass retail adoption?
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Alexander Genov. Alex holds a PhD in experimental social psychology and currently leads customer research for the Zappos Family of Companies.
In previous positions, Alex was responsible for research and usability of the products and services for companies like Turbo Tax, State Farm Insurance and the Active Network.
Join us as we explore Zappos' exceptional customer service culture, the power of transparency and trust, and why it's imperative that retailers get to know their customers at an individual level.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Brock Weatherup. Brock is a founder, mentor, C-suite executive and passionate leader of high growth consumer businesses.
He's currently the CEO and Co-Founder of Metamorphosis Partners, a company focused on creating extraordinary value for the consumer and the pet industry through innovation.
Brock was most recently EVP and Chief Innovation Officer and Digital Experience at Petco. Previously he was CEO and Co-Founder of PetCoach, which was later acquired by Petco.
Join us as we explore subscription models and digital disruption within the pet industry, the evolving needs of American pet guardians, and the future of telemedicine for pets.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
November 25, 2019: Teen's luxury wishlists, Warby Parker's move into contacts, Tupperware and holiday pop ups.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Jim Roddy. Jim is a channel business advisor and the vice president of marketing for the RSPA, where he leads the association's content efforts and provide business coaching to members.
Jim is also the author of the books "Hire Like You Just Beat Cancer," and "On The Edge with Jim Roddy."
Join us as we explore behavior-based interviewing and the key personality traits a hiring manager should look for in new talent, the shortcomings of AI-led hiring, and the importance of internal culture.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
November 18, 2019: Alibaba's Singles' Day sales, Amazon's upcoming grocery store, Nike cuts ties with Amazon.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Michael LeBlanc. Michael is the founder and president of M.E. LeBlanc & Company Inc. He has over 25 years of experience in brand, retail marketing, and e-commerce leadership, and has worked with household brands like Black & Decker, Levi Strauss, Hudson's Bay, The Shopping Channel and Pandora Jewelry.
Michael is also the producer and host of The Voice of Retail Podcast, a joint venture with The Retail Council of Canada where he is a senior advisor.
Join us as we explore key differences between US and Canadian consumers, Canada's recent influx of foreign luxury brands, and what the Canadian cannabis market looks like one year after legalization.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
November 11, 2019: Starbucks' Mobile Pick Up stores, JCPenney's experience-focused strategy, and what's in store for the future of Black Friday.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Janie Yu. Janie is partner at Fung Capital, a venture capital firm with 100% focus on B2B tech companies that enable connected commerce and improve supply chain efficiency.
Prior to joining Fung Capital, Janie led marketing communication campaigns in international markets for Burts Bees. Janie is also a former BBC journalist.
Join us as we explore the core differentiators in building a great D2C company, the importance of post-purchase management, and why Fung Capital made the switch from investing in retailers to retail technologies.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
November 04, 2019: Nordstrom's New York flagship, LVMH's Tiffany proposal, Amazon drops grocery delivery fees for Prime members.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Kyle Monk, Head of Insight and Analytics at the British Retail Consortium. In his role, Kyle manages a team of economists and analysts who collect key metrics that measure the health of the UK high street.
Prior to joining the BRC, Kyle worked in policy research and for cross border financial technology suppliers
Join us as we explore the transformation of Britain's High Street, the key KPI's today's retailers should be examining, and how a potential Brexit could impact Britain's consumers.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
October 28, 2019: Five Below's got games, Barneys' uncertain fate, Prescription drone delivery.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Anthony Marino, President of thredUP.
A product and business development expert, Anthony is responsible for the business performance of the thredUP marketplace.
Prior to thredUP, Anthony spent seven years on the leadership team of Sir Richard Branson’s Virgin Group, leading its investment program and product innovation teams in North America.
Join us as we explore the future of sustainable fashion, thredUP's latest brand partnerships, and what it's like to work for Sir Richard Branson.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
October 21, 2019: Kohl's new store concepts, Ross' brick-and-mortar growth, Aldi's grocery disruption.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
Our guest is Gary Newbury, a retail supply chain strategist and serial transformation executive with an exceptional track record of clarifying mission critical challenges within the retail supply chain.
We explore why some retailers need to reimagine the backroom, hire a Chief Supply Chain Officer and get back to basics to optimize fundamental processes — not the latest SCM product.
Episode 36 of RETHINK Retail was recorded on October 11, 2019.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
October 14, 2019: Subscription services' unclear future, Walmart sells Modcloth, retail jobs on the decline
Hear how Draper James leverages the "fabric platforming" process to help maintain healthy inventory levels, how customer data supported its newest store opening in Southlake, TX, its pop up at The Market @ Macy’s Herald Square, and when Reese Witherspoon will drop in next (kidding, we can't really tell you that).
Our guest is John Horten, Vice President of Operations for Draper James where he oversees stores and warehouse operations, IT and customer service. John is a change agent for retailers and manufacturers alike.
We explore how Draper James provides quality and value by knowing its customers, and how learning to sew your own shirt at a manufacturing facility helps move the needle in future discussions with suppliers.
Episode 34 of RETHINK Retail was recorded on October 8, 2019.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
October 07, 2019: Amazon Go arrives in airports, Forever 21 store closings, Marshalls' move into e-commerce
Our guest is Phillip Raub, Co-Founder and President of b8ta. A merchandise and marketing expert with a focus on customer experience, Phillip shares his retail insights and reveals the story behind his entrepreneurial success.
We explore the evolution of the store, the "Retail as a Service" business model and what we can expect from the new Toys "R" Us relaunch.
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail. September 30, 2019: Apple's new and improved flagship, and sustainability trends, holiday season shopping projections
Our guest is Liz Alessi, Vice President of Sourcing at Coach. A leader with a passion for raw materials, Liz oversees leather, fabric, and hardware development for the brand's handbags and accessories.
We explore innovative sourcing strategies, sustainability, and how running logistical sourcing operations is like playing in orchestra.
Hosted by Julia Raymond Researched, written and produced by Gabriella Bock Edited by Trenton Waller
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail. September 23, 2019: Walmart's Delivery Unlimited, Gap-Old Navy breakup, Gen-Z shopping habits
Our guest is retail expert Sanford Stein. With a career that spans nearly half-a-century, Sandy's insight into the retail industry has inspired countless thought leaders from all over the world. Sandy is also the Founder & Moderator at RETAIL SPEAK on LinkedIn, and is the author of the 2015 IBPA award winning publication "RETAIL SCHMETAIL, One Hundred Years, Two Immigrants, Three Generations, Four Hundred Projects."
Join us as we explore the history of the department store, the evolution of physical stores and why some of today's most innovative brands are embracing the showroom model.
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail. September 16, 2019: Target's new loyalty program, JCPenney's category moves, Nordstrom Local comes to NYC.
Our guest is brick-and-mortar expert Bob Phibbs — also known as the Retail Doctor. Bob is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books and motivational business speaker. Bob has legacy of bringing failing businesses back to life and has been dubbed the ‘category killer killer’ by the New York Times. Join us as we explore the value of the store, its employees and why the most successful brands are focusing their attention on authentic floor training.
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail. September 9, 2019: Best Buy to offer next-day shipping, the rise of retail-care, Walmart moves on gun reform.
Our guest is Dan Goldman, Global Head of Strategy at The North Face. Dan leads The North Face’s global strategy team – overseeing brand strategy, consumer insights, new business models and sustainability. Prior to his current role, Dan was a consultant in consumer/retail strategy and private equity practice at McKinsey and Kurt Salmon, brand manager at Proctor and Gamble, and marketing strategy consultant. Join us as we explore how brands can drive emotional connectivity with consumers, retailers’ public stances on social and political issues, and The North Face’s innovation and sustainability initiatives.
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail. September 2, 2019: Disney micro-shops coming to Target, Barneys store closings, retailers' struggles with consumer app usage
Our guest is Ricardo Belmar, leading retail and supply chain digital transformation thought leader and marketing strategist. Ricardo helps retailers, along with manufacturing and supply chain industries, create value in their digital transformation initiatives by controlling application performance that drive customer experience and employee productivity. Join us as we explore retailers’ best practices in technology investments, in-store customer experiences and initiatives to enhance data capabilities.
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
August 26, 2019: Wayfair's first full-service flagship, Walgreens-Kroger partnership expansion, big boxer updates, Amazon Antitrust Probe
Our guest is Charlie Cole, Global Chief eCommerce Officer at Samsonite, Chief Digital Officer at Tumi, and active advisor. Charlie’s experience spans an eclectic mix of start-up, private equity backed, venture based and corporate. Join us as we explore the world’s largest luggage company, customer experiences for the new wave of travelers, localization for global brands, and relationship building and personalization tactics in ecommerce.
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
August 19, 2019: Macy’s Pairs Up with thredUP, USTR’s Tariff Delay, Good News for Brick-and-Mortar
Our guest is Larry Appel, CEO at The Fresh Market. He leads the fresh-focused specialty store through innovation and curation in its two thirds fresh, one third non-perishable offerings. Prior to his current role, Larry has led companies as CEO of Skeeter Snacks, Senior Vice President of Operations at Winn-Dixie, and Senior Vice President of Legal at The Home Depot. Join us as we explore The Fresh Market’s distinct approach in the grocery space, shifting consumer behaviors, and the role of technology in the shopping experience.
No time for news? We've got you covered. Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to deliver the top trending news stories in retail.
August 12, 2019: US-China Trade War, CVS’s CarePass, Amazon-Fed-Ex Split, new Lululemon Restaurant
Our guest is Wharton School Marketing Professor Peter Fader. He is the Co-Founder of predictive analytics firm Zodiac, which was sold to Nike in 2018, and is currently revolutionizing finance and retail investments as Director and Co-Founder of Theta Equity Partners. Professor Fader’s work has been published in, and he serves on the editorial boards of, a number of leading journals in marketing, statistics, and the management sciences - and he has won many awards for his teaching and research accomplishments. Join us as we explore his work, professional endeavors and insights into customer centricity, customer lifetime value, and customer-based corporate valuation.
Our guest is Doug Stephens, one of the world’s leading retail industry futurists and the Founder and President of Retail Prophet. His work and perspective have influenced many of the world’s best-known retailers, agencies and brands, including Walmart, Google, Home Depot, Disney, BMW, Coca Cola and Intel. Doug speaks regularly to major brands and organizations across North and South America, Europe, Asia, The Middle East and Australia. Join us as we explore the future of retail – including IoT and repetitive consumption, voice shopping, stores as media channels, and the new definition of luxury.
Our guest is Allie Egan, President and CEO at Cynthia Rowley, a leading global lifestyle brand sold in over 60-freestanding collection boutiques, as well as in department, specialty, and online stores worldwide. Allie’s experience with high growth consumer businesses includes growing digital-first prestige and luxury brands through e-commerce, retail and wholesale. Join us as we explore Cynthia Rowley’s nomadic leasing strategy concept, community with its customers, and seamless consumer experiences.
Our guest is Miya Knights, retail journalist, analyst and research director specializing in retail enterprise technology. Prior to her role as Head of Industry Insight at Eagle Eye Solutions, she has held roles as Global Technology Research Director at Planet Retail and Senior Research Analyst with IDC Retail Insights. Miya also owns and publishes RetailTechnology.co.uk and is ranked one of Vend's top 50 retail influencers.
Join us as we explore today’s retail environment and the driving forces revolutionizing it.
Our guest is Carol Spieckerman, retail speaker, strategist and trainer. As President of Spieckerman Retail, Carol guides a wide array of clients through workshops, presentations and business development trainings across the globe. Join us as we explore her ‘Retail Trajectories’ - including diversification, the digital rethinking of physical retail, and how convenience and choice have become synonymous in retail today.
Our guest is Steve Dennis, a strategic advisor, keynote speaker and retail writer recognized as a top 5 global retail influencer. He has over 30 years of experience as a senior executive at two Fortune 500 retailers and as a strategy consultant, and his industry and consumer insights are regularly featured in the leading media publications. Join us as we explore customer experience, the struggling middle, and digital’s influence in retail.
Our guest is Paula Rosenblum, Managing Partner and co-founder of Retail Systems Research. She is recognized as a top analyst in the retail industry and has held retail technology executive positions, as well as a member of the editorial advisory boards of several B2B media publications and a Forbes contributing writer. Join us as we explore technology in physical stores, consumer privacy, and varying retailers’ models.
Our guest is Diane Ellis, C-suite executive and consultant with over 3 decades of experience in consumer retail. Her vision to reinvent iconic brands and lead transformational change has driven success in the public, Fortune 500 and private equity companies she has led. Join us as we explore best practices for retailers in strategizing, personalizing and innovating customers’ in-store experiences.
Our guest is Dean Handspiker, Vice President of Design for Product & Store Development at custom menswear retailer Indochino. He is a seasoned executive with over 25 years of experience in international retail apparel management leading the operations, marketing, merchandising and visual direction for global brands.
We explore what sets Indochino apart in the retail space and online-to-physical retail experiences.
The blurring of physical and digital commerce.
Our guest is Carl Boutet, retail strategist and board advisor with over 25 years of hands-on retail experience. He is the founder of Studio Rx and Executive Director of Retail Strategy Data & Insights for CloudRaker. He cultivated expertise in the retail space by owning and operating his own retail chain at wholesale powerhouse, Costco, and is responsible for advising global and independent retailers and tech companies alike. He also advises for Retail School of Management at McGill University and multiple retail innovation labs.
Join us as we explore Carl’s experiences and insights into retail innovation and connected experiences.
The brewing heavyweight fight for the title of worldwide retail champion. Our expert panel discussion features: Tony D’Onofrio, CEO of TD insights and previous as the Chief Customer Officer at Tyco Retail Solutions; Bryan Gildenberg, Chief Knowledge Officer of Retail, Sales and Shopper at WPP’s Kantar Consulting; Paul Lewis, CMO of digital transformation agency Valtech. Join us as we explore these two contenders and how their battle will shape the future of retail for all of us.
Each company has its specific recipe for success - and the right tools to make it all happen.
Our guest is Lee Ann Daly, U.S. Chairman for The Talent Business, active investor/advisor, previous CMO of Fortune 500 companies including ESPN and Thomson Reuters, and previous Consulting CMO at Pressed Juicery. Join us as we explore Lee Ann’s experiences and insights into delivering strategy and content through tech and creativity to foster lasting brand-consumer relationships.
What do retailers need to have on their radar this year? Jean-Christophe Hermann, EVP Retail for Valtech, shares his insights about NRF 2019, his top trends in retail and provides an Amazon update. Learn how advance analytics and mobile-centric experiences are taking center stage.
In this third episode of RETHINK Retail, you hear from Susan Reda, Vice President of Education Strategy for the National Retail Federation (NRF) and editor of STORES Media, the publishing division of the NRF.
Susan is responsible for developing all content for the magazine and additional STORES properties. Susan has a long history of covering current trends in retail, including her previous role as editor at Apparel Merchandising Magazine.
Join us as we explore retail, ecommerce and the consumer of the future.
Enjoy this second episode from RETHINK Retail as we explore how anticipatory organizations stay ahead of the curve in a fast-paced business world.
Join us as we dive into 2 main topics:
- what it means to be an anticipatory organization, especially in retail
- how hard and soft trends can shape the future of your business
You hear from special guest Daniel Burrus, a Global Innovation expert, Leading Futurist and Strategic Adviser. Burrus is the author of seven books, has delivered over 2,800 keynote speeches and serves as a strategic adviser to executives from Fortune 500 companies.
This episode of RETHINK Retail covers recent retail and ecommerce insights from Veronika Sonsev, a Forbes contributor and Retail Practice Lead at Chameleon Collective.