Stay Connected: Recent Episodes
LV= Stay Connected
We're really pleased to introduce another channel in our Stay Connected content with the launch of the first in a series of Stay Connected Podcasts.
As we all continue to navigate our way through the effects the Coronavirus situation is having on us, finding ways to connect is continuing to be more important than ever, so we hope our podcasts help.
We've got plans to cover everything from wellbeing to work, from relaxation to business performance, all in relatively bite-size morsels of sound that you can just take a few moments to sit back and listen to.
In this episode we talk to David and Jenny about their time at LV= as part of our 180th birthday celebrations.
We talk to Steve Carr about the Diversability network and Lucy Stirk on the importance of wellbeing, and how it fits with the Diversability network and the wider D&I agenda.
We're talking to Lorna Armstrong, our Respect network lead on our the network is supporting and sharing different ethnicities, religions and cultures across the business.
We're talking to Kirsty Griffiths, our Balance network lead about how the network is supporting gender balance at LV=.
We speak to Nicki Illman, our Pride network lead about the network and how it supports LV=.
Our next Stay Connected podcast is with Elly Murphy, Laura Gold and Zoe Allcott–Wells from Thrive. Elly talks to us all about the Thrive Wellbeing App which can be accessed for free by all LV= colleagues.
Our next Stay Connected podcast is with Laura Moodley, Business Lead for the JV Proceeds Project. Laura talks us through this very exciting project on how LV= is rewarding some of our members with payments following the sale of the General Insurance business to Allianz Holdings plc.
Next in our Stay Connected Podcasts is one focused on the Employee Consultative Forum – the ECF. Three representatives will be telling us what the ECF is, when you might benefit from getting in touch with a representative, and how you can contact your local rep.
In this episode we hear about what it's like to start working for LV= remotely - we talked to two new starters who told us about their experiences and some of the things they've noticed along the way.
In this episode we hear from four of our people from Equity release, who wanted to share their experiences of being black in this current climate.
In this podcast we hear from Christina Dolding on the difference between customer service and customer experience, and what her job means to her.
In this episode we hear about the best skills you can give to a customer service role and how two of our people came into their current customer service roles.
In this episode we hear from the people behind Project Charmouth - finding out how it launched, what advisers thought and what the media response was like.
Next in our Stay Connected Podcasts is one focused on Risk Management, where we talked to our Operational Risk Director, Liz Thorne, and our Senior Risk Manager, Jason Mallen, to hear what the Risk Management team does, how to identify risk and how we can all be more Risk Confident.
Here we talk to Jon Sellors and Emma Jowett-Ive about how the business got used to the 'new normal' and what changed they'd like to keep as we move forward.
We hear from Judi Wilkinson, our Learning & Development Partner, giving up tips on managing our time and how to 'bounce back' in challenging times.
To provide more background to how the CMT developed our BCP planning, and as part of our Stay Connected Podcast series, we spoke to Steve Knight, Transformation Director and Ken Taylor, CAO Strategy and Execution Director who were part of the CMT to understand more.
Today marks a significant milestone for our Savings and Retirement Line of Business as we launch a brand new equity release portal.
Historically, our sales and customer experience teams have spent hours handling equity release enquiries and applications. From the initial phone call, to submission of an application, right through to completion of each case, providing regular progress updates to advisers and clients along the way.
This new online system allows our teams across sales and customer experience to reduce the amount of time spent on administrative work, and refocuses their efforts on our adviser base and growing the equity release business.
The next in our Stay Connected Podcasts links in with Men’s Health Week and their focus on taking action against underlying health conditions. Earlier in the week we shared the stark reality that men are twice as likely to die from Covid-19 than women and so now more than ever it’s really important that we look after ourselves in the best possible way.
Early last year we spoke to Stu Webster, Lead Systems Thinking Analyst in Exeter, about how he took control of his health and how a conscious decision to stop smoking and increase his daily steps led to a successful entry to run the London marathon…
We thought now was a great time to catch up with Stu and find out more about how he tackled his health head on, how he remains motivated to stay healthy and how he hasn’t looked back since his journey began. We also asked the all-important question…did he complete that marathon?
Next in our Stay Connected Podcasts is one focused on our Protection Consultant, Emma Donaldson and her career story.
Emma spoke to us about how she has continued to grasp hold of opportunities that have headed her way, which has resulted in her career going from strength to strength – and even winning some awards.
Next in our Stay Connected Podcasts is one focused on standing together against racism. In the wake of the tragic death of George Floyd in America, we talked to our D&I Multicultural network lead, Ursula Jallow, and one of our colleagues, Nerissa Smith, about their personal stories of experiencing racism in their daily lives, their role with the Multicultural network, and how you can get involved and make a difference.
To find out more about what a Green Heart Experience is and what makes it unique to LV=, have a listen to the latest in our series of Stay Connected podcasts where we speak to Emma Carmichael, our Green Hearts Executive, as well as three of our Customer Experience team Sasha Chubb, Holly Haigh and Nicole Fortune.
Next in our Stay Connected Podcasts is one focused on cybercrime, where we talked to our Chief Information Security Officer Neil Sansome, and our Director of Financial Crime, Ursula Jallow to hear how LV= is tackling cybercrime and some useful tips on how to protect yourself from hackers at home.
Next in our series of Stay Connected Podcasts is one focused on homeschooling, where we talked to our Actuary, Barry Stevenson to hear how his family are homeschooling their children, as well as offering some tips and advice for colleagues on teaching their children during lockdown.
Next in our Stay Connected Podcasts is one focused on all things CEXP, where we spoke with our Heads of CEXP for each Line of Business to find out how their teams reacted to the news we’d all have to adapt to our ‘new normal’ of working from home.
These next set of Stay Connected Podcasts are focused on coaching – talking to people across the business to find out how they help to coach our colleagues to help them achieve their goals.
And finally, we talked with our Head of Customer Experience, Savings and Retirement, Jude Nicolwho spoke about her coaching background and how she helps people from all levels with aspects in their work and personal lives.
- Jude is an “International Coaching Federation (ICF) member” and “Associate Certified Coach”, and an Open College Network National & Total Conflict Management Ltd Certified Workplace Mediator
These next set of Stay Connected Podcasts are focused on coaching – talking to people across the business to find out how they help to coach our colleagues to help them achieve their goals.
The second podcast is with Actuary, Jen Goddard talking to us about how coaching helped her to become more fulfilled in her life and how she helps people find confidence to achieve their goals.
Jen holds the “One of Many Certified Women’s Coach” qualification
These next set of Stay Connected Podcasts are focused on coaching – talking to people across the business to find out how they help to coach our colleagues to help them achieve their goals.
The first podcast is with our Crime Strategy Development Manager – Rich Cooper talking about how he got into coaching, and how he integrates this skill into his role to help our people.
- Rich holds the “Association for Coaching – Foundation Coach” qualification
Next in our Stay Connected Podcasts is one focused on Hypnotherapy, where we talked to one of our Internal Communications Managers, Claire Tracy to hear her tips on how to relax and focus during lockdown with a special hypnotherapy session.
IDAHOBiT – Sounds a bit strange, doesn’t it?! The acronym to beat all acronyms. Could it be something to do with the north-western U.S. state of Idaho? A Lord of the Rings event perhaps? Maybe you recall hearing about this a year ago but can’t quite recall what it means. IDAHOBiT is infact an annual event marked on the May 17 to raise awareness of homophobia, biphobia and transphobia – International Day Against Homophobia, Biphobia and Transphobia. It all makes sense now! Listen to our Business Support Analyst, Nicki Illman talk about IDAHOBIT on this special Stay Connected Podcast.
Next in our new series of Stay Connected Podcasts is one focused on mental health and wellbeing, where we talked to our Service Desk Analyst, Laura Gold to hear how she coped with the transformation from office to home working and how her team rallied together to help our colleagues start their 'new normal’.
This episode is with our Head of Protection Marketing & External Affairs, Justin Harper to find out how his team have embraced technology to ensure they are continuing to communicate effectively with our customers and advisors.
This episode is all about how we can Stay Connected as colleagues – where we spoke to two of our Internal Communications Managers - Claire Tracy and Katherine Hart.
They told us all about the Internal Communications team and what they do, and they then told us more about how they rallied round as a team to launch the brand new multi-media campaign Stay Connected.
Third in our new series of Stay Connected Podcasts is one focused on Relaxation, where we talked to our Protection Consultant, Delicia Thomas to hear her techniques on how to take a time out and relax during these difficult times.
Second in our new series of Stay Connected podcasts is one focused on Health and Safety, where we talked to our Head of Health, Safety and Environment, Jo Taylor to hear her advice on how we can work safely and comfortably at home.
First in our new series is a podcast focused on Wellbeing, where we talked to our Wellbeing Ambassador, Lucy Stirk and Crime Strategy Development Manager, Rich Cooper about their thoughts and experiences of looking after their own wellbeing whilst working from home, as well as some fantastic tips and guidance on how you could get the most out of this experience too.