Manage Self, Lead Others. Nina Sunday presents.: Recent Episodes
Nina Sunday
The Manage Self, Lead Others podcast on C-Suite Radio is a show for experienced and aspiring people managers to explore ways to elevate and transform team culture. Host, Nina Sunday, speaks with key experts from Australia and across the globe who share insights in self-leadership and leading others. Fiercely Australian. Fiercely global.
"Your psychological immune system is trying to keep you safe; is looking and scanning for threats, and when it finds a threat, it doesn't mobilize T-cells; it doesn't mobilize biology, it mobilizes your action. Let's say, my parents fought a lot; it got intense sometimes. As a kid I realized conflict is bad, and I just don't want to do conflict.
''If conflict happens, I can crack a joke. I can roll over, I can be submissive, I can run away. Now I'm starting to build this paradigm similar to the immune system; whenever a conflict happens, I can do XYZ, but I'm not allowed to do ABC."
Welcome to “Manage Self, Lead Others” leadership podcast with Nina Sunday for experienced and aspiring people managers. This show helps you explore ways to become a more intentional leader.
Connect with Onno Koelman https://www.dynamicleaderdev.com/
Workshop in November 2023: ''Paradigm Shift'', led by Onno Koelman and Dan Silberberg.
Free Leadership Circle self-assessment online HERE: https://leadershipcircle.com/en/produ... When you have your results, you can forward report to Onno and schedule a time to debrief it with you.
Connect with podcast host, Nina Sunday: All Nina Sunday sites: https://linktr.ee/ninasunday
Websites: https://www.brainpowertraining.com.au... https://www.ninasunday.com/
Podcast videos on YouTube: https://www.youtube.com/@manageselfle...
LinkedIn: https://www.linkedin.com/in/ninasunday/ Message Nina, tell her what you like about the show; recommend a possible guest.
Podcast on Facebook: https://www.facebook.com/profile.php?...
Edited by Zane Woollett
Work Cited: Immunity to Change: How to Overcome It and Unlock the Potential in Yourself and Your Organization (Leadership for the Common Good), by Robert Kegan and Lisa Laskow Lahey Learn more about your ad choices. Visit megaphone.fm/adchoices
"Psychological safety is a belief held by an individual about the extent they feel they can speak up, say what's on their mind, express concerns, even admit mistakes, in a team setting without fear of reprimand or without fear of some social consequence; or maybe we don't want to speak up because we don't want to seem like we're oppositional to the status quo."
Stephan Wiedner from Vancouver, Canada, is a certified Psychological Safety coach. Sixteen years ago Stephan founded Noomii.com, now the web's largest network of professional coaches, with thousands of coaches in hundreds of cities across North America and internationally, including Australia. Stephan also founded Zarango.com, a flight simulator for business interpersonal skills, where Leaders practice responding to challenging team scenarios. Stephan's coaching measures what is most important for team effectiveness - psychological safety, and that's our topic for today's conversation.
Free Psychological Safety measurement for managers of their teams or for individual contributors, visit: https://zarango.com/freepsi/
Connect with podcast host, Nina Sunday Websites: https://www.brainpowertraining.com.au/signature-programs | https://www.ninasunday.com/ Podcast videos on YouTube: https://www.youtube.com/@manageselfleadotherspodcast?sub_confirmation=1 LinkedIn: https://www.linkedin.com/in/ninasunday/ Facebook: https://www.facebook.com/profile.php?id=100086888352865 Learn more about your ad choices. Visit megaphone.fm/adchoices
'Breaking the Glass Ceiling' is today’s theme on Manage Self, Lead Others. I speak with Linda Fisk, CEO of LeadHERship Global. Breaking the glass ceiling is a metaphor for the often intangible impediments, obstacles, roadblocks that prevent women and minority groups achieving the elevated professional success they may be capable of.
TALKING POINTS
Q . What are some mistakes people make that keep them out of breaking through this glass ceiling?
A. My first recommendation is to raise your sensitivity to this. Did you know that both male and female managers are twice as likely to hire men over women? So we have to be aware of our implicit and explicit biases and we have to guard against that through things like blind applications.
Q. How can what people say in the workforce be more assertive, yet do it in a way that doesn't switch off the person they're trying to educate. Are there any tips and tactics like that?
A. Oftentimes we are blind to our own biases; we don't recognize the biases e operate under. 1. So the very first thing that I would say is to raise your sensitivity to that. Understand the glass ceilings you may be creating your own company. 2. Conduct blind screenings. 3. Develop regular bias and stereotype training. 4. Have a sense of curiosity and respect for the differences among people, is a great place to start When people recognize that you're curious and respectful, respecting their differences and trying to deepen your own understanding of those differences, that can lead to wonderful dialogue, wonderful opportunities for learning and a deepening of, not just understanding, but respect for the differences we all have.
Connect with Linda Fisk Website: https://leadhershipglobal.com/ LinkedIn: https://www.linkedin.com/in/lindafisk/ Facebook: https://www.facebook.com/linda.fisk
Connect with Nina Sunday Websites: https://www.brainpowertraining.com.au/signature-programs | https://www.ninasunday.com/ Podcast videos on YouTube: https://www.youtube.com/@manageselfleadotherspodcast?sub_confirmation=1 LinkedIn: https://www.linkedin.com/in/ninasunday/ Facebook: https://www.facebook.com/profile.php?id=100086888352865 Learn more about your ad choices. Visit megaphone.fm/adchoices
The latest trend in Learning and Development is Learning in the Flow of Work.
Web platforms and smartphone apps deliver bite-size microlessons dripped out over the course of a 5-day, 14-day or 30-day gamified learning event. Interacting with the platform takes only 5 minutes a day at any convenient time for the duration of the challenge.
VISIT: https://www.brainpowertraining.com/challenge-business-writing for the next learning event: Professional Business Writing starting Monday 7 August, 2023. Use promo code: WINTON for 25% discount off the standard $77 (incl tax) when you register.
Peer-to-peer support is incorporated as a community inside the group challenge with its own social media style commenting and feedback.
The next 30-day microlearning event starts Monday 7 August, 2023. Visit: https://www.brainpowertraining.com/challenge-business-writing Use promo code: WINTON - for 25% discount off $77 usual admission. (Yes, it's ok to start after 7 August and you can catch up.)
MICROLEARNING Microlearning is a curated feed with small doses of actionable information, e.g. a video minicourse (each video under 5 minutes), blog article, podcast episode, on-demand learning or even better, Each new micro-behaviour is digestible, actionable and memorable, which makes learning stick.
It's incorporated during the work day where people take a moment to engage with that learning and then go back to work, which means it's almost like a refresh break.
LEARNING IN THE FLOW OF WORK
Learning is traditionally viewed as occuring away from work in a concentrated amount of time, whether half-day, full day or multiple days.
But the reality of a busy workplace today with its inescapable volume of work is that people can devote only around 1% of the working week to learning and development. This equates to around 24 minutes per week.
Learning in the Flow of Work (LITFOW), a term first coined by Josh Bersin(1), suggests that for continuous learning to happen, resources should be accessed within the learner’s workflow.
EMPLOYEE EXPERIENCE (EX)
Why should organisations focus on incorporating regular, even bite-size, opportunities for learning and growth? Research(2) shows enterprises that do are:
• 2.6 times more likely to exceed financial targets • 3 times more likely to delight customers • 20 times more likely to build skills that lead to career growth • 7.2 times more likely to retain people • 29 times more likely their people will grow, develop and realise their full potential • 4.1 times more likely to adapt well to change • 4 times more likely to innovate
Learn more about your ad choices. Visit megaphone.fm/adchoices
First ''Finance Series'' episode for "Manage Self, Lead Others" podcast is this conversation with Darrell Martin, Founder / CEO of Apex Trader Funding, helping futures traders to execute entries and exits with precision.
For 25% to 50% off at - Apex Trader Funding dot com - use code "NINASUNDAY". Take advantage of the July Special: 80% off, but ACT NOW. Specials like this are rare and only until July 31, 2023.
Apex Trader Funding and Apex Investing Institute educates people in: • What is a future contract? • How to make money or lose money with a future contract. • Different markets to trade. • How does a trade happen? • How to make the decision to trade.
Disclaimer: Trading is risky. It takes effort and focus, and you have to be willing to invest time to learn what to do, because if you don't know what you're doing, you can lose money.
The funding company gives access to tools and access to websites teaching you how to trade, not only what trade to take but what not to take.
FAQ:
Q. What is a future? A. A future is saying, I'll buy this at a future date at a set price, or I'll sell this at a future date at a set price. But you don't have to hold it until that date.
You can buy it, then if it goes up in value, you can sell it. What many people don't know is you can sell it, then if it goes down in value, you can buy it back cheaper, which means you can make money in either direction.
Q. How to get started? A. People can take it step by step:
- Get started at Apex Investing Institute - Apex Investing dot com - for a little bit of knowledge . . .
-
Then when feeling ready, move across to Apex Trader Funding.
Q. How to earn profit? A. Traders receive 100% of the first $25,000 profit per account and 90% beyond that. === Q. What else is included? A. • One-step evaluation process • Simple risk management rules • Trade with multiple accounts up to 20 max. ===
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Cognitive hardiness is a concept in psychology referring to a set of attitudes and beliefs helping individuals cope with stress and adversity. Considered part of the field of positive psychology, it studies factors contributing to human flourishing. Dr Kenneth Nowack is author of the 2021 paper, "Cognitive hardiness in coaching: Personality trait, skill, or outcome?" * Cognitive hardiness, often viewed as a personality trait, is related to resilience, the ability to bounce back from difficult experiences. Psychologist, Suzanne Kobasa, first developed the concept, based on 3 core beliefs or attitudes: 1. Commitment: The belief that one is invested in, and engaged with, the world and has a sense of purpose and meaning in life. 2. Control: The belief that one can influence and shape events in one's life, and that external factors do not solely determine outcomes. 3. Challenge: The belief in post-traumatic growth; that change and adversity, instead of being insurmountable obstacles, are opportunities for growth and development. Overall, cognitive hardiness is an important concept in the study of resilience, coping, and mental health.
ABOUT DR KENNETH NOWACK Contact: https://www.envisialearning.com/ Dr. Kenneth Nowack, based in California, USA, is Editor-in-Chief for the American Psychological Association's Consulting Psychology Journal and President / Chief Research Officer of Envisia Learning, Inc. www.envisialearning.com Developer of the stress and health risk assessment called StressScan and 3 new validated assessments:
Innate Index
Career Profile Inventory
Resilience Inventory
- Nowack, Kenneth & Niemirowski, Apolonia. (2021). Cognitive hardiness in coaching: Personality trait, skill, or outcome?. The Coaching Psychologist. 17. 10.53841/bpstcp.2021.17.1.14
ABOUT HOST, NINA SUNDAY
To subscribe to Nina Sunday's blog go to https://www.brainpowertraining.com.au/ and scroll to bottom of the page.
To visit Nina Sunday's training company website go to https://www.brainpowertraining.com.au/
To visit Nina Sunday's speaker site go to https://ninasunday.com/
To connect with Nina on LinkedIn go to https://www.linkedin.com/in/ninasunday/
Episode Editor: Zane Woollett Learn more about your ad choices. Visit megaphone.fm/adchoices
A strong sense of purpose drives extraordinary outcomes. And Phil Preston helps people and organizations decode purpose to improve their performance and impact.
Author of ‘’Connecting Profit With Purpose'', Phil Preston is founder of the Business Purpose Project and Host of the "On Purpose" podcast.
‘’If you're not delivering something that's really valued by people longer term, then you're not going to be in business for long. A lot of people view corporate purpose or organizational purposes as something that's nice to talk about. But in the last five years, it's become really critical and central to the core of profit and growth of a business. It's not just a nice-to-have more.
ABOUT PHIL PRESTON https://philpreston.com.au/ On Purpose podcast https://podcast.philpreston.com.au/
ABOUT HOST, NINA SUNDAY
To subscribe to Nina Sunday's blog go to https://www.brainpowertraining.com.au/ and scroll to bottom of the page.
To visit Nina Sunday's training company website go to https://www.brainpowertraining.com.au/
To visit Nina Sunday's speaker site go to https://ninasunday.com/
To connect with Nina on LinkedIn go to https://www.linkedin.com/in/ninasunday/
Episode Editor: Zane Woollett Learn more about your ad choices. Visit megaphone.fm/adchoices
Welcome to episode #101 of ‘Manage Self, Lead Others’ Leadership podcast with Amanda Daly who was listed in the Australian HR Awards ‘’Best in HR’’ list. Each year the magazine identifies individuals who led exemplary initiatives in the HR space and advanced the standing of HR within their organization.
Amanda Daly is Head of People, Culture and Organizational Performance at Redland City Council, a Local Government organization with over 1000 employees, serving a community of over 150,000 people, situated on the coast of the state of Queensland, Australia, about 35 kilometers south of Brisbane, the state capital.
As a side note, Brisbane is hosting the 2032 summer Olympics.
As well as a Bachelor of Commerce, Amanda Daly:
holds a yellow belt in Lean Six Sigma
accredited IECL coach
accredited in DiSC assessment (go to episode xx for more about DiSC)
accredited in Myers Briggs Type Indicator
accredited in Human Synergistics LSI.
With a career in Council spanning over 20 years, a curious fact – we first met almost 20 years ago at a Customer Service Institute of Australia awards dinner.
What do the world's best workplaces have in common? Listen and be inspired.
WHAT WE DISCUSSED.
ABOUT AMANDA DALY
ABOUT HOST, NINA SUNDAY
To subscribe to Nina Sunday's blog go to https://www.brainpowertraining.com.au/ and scroll to bottom of the page.
To visit Nina Sunday's training company website go to https://www.brainpowertraining.com.au/
To visit Nina Sunday's speaker site go to https://ninasunday.com/
To connect with Nina on LinkedIn go to https://www.linkedin.com/in/ninasunday/
Episode Editor: Zane Woollett Learn more about your ad choices. Visit megaphone.fm/adchoices
Scott Dutton is the Conflict Whisperer; a global expert on difficult conversations, Conflict intelligence®, mediation, emotional intelligence and workplace culture. As a professional speaker he's known as the fun-maker and spoken to over 25,000 professionals as a speaker or facilitator. Watch the Youtube video version HERE Q. What makes a culture unravel? What toxic behavior is most prevalent? Where there's an us-and-them culture, where it gets very much management vs. staff, where people do not feel comfortable or safe to have those difficult conversations. Teams need to have a model on how to have those difficult conversations. one I use is based on a Harvard model; start by asking questions to understand.
A trap in difficult conversations is if they start provoking the other person and put them on the back foot then - you get defensiveness. It's being mindful about how you start, and also your tone and body language and how that comes across; all those things play a part in whether that conversation is going to go well or not.
The purpose initially is to understand each other before starting to look at solutions. It's going in open, curious, trying to understand the other, them understanding you, and then we find a way forward. If everyone has a model like that it makes it easier.
“Calling it out” is when you see something inappropriate, you go, 'Hey, hang on there, I'm uncomfortable with that." You make it clear. “Calling it in” is more subtle. What it is, I might see you raise an eye at someone in the meeting, or do something more subtle and I might say, “I just wondered, in the meeting I saw you make an interesting facial expression when Mary was talking. I'm just wondering what was going on for you there?"
I'm not coming in with judgment. I'm coming in with a soft curiosity and saying, "Hey what's going on there? I saw that."
Contact: https://fightingfair.com.au/ contact@fightingfair.com.au contact@fightingfair.com.auonc contact@fightingfair.com.aucontact@fightingfair.com.au ===
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others.
Learn more about your ad choices. Visit megaphone.fm/adchoices
"They looked at me like I was an alien" says Australian HR Manager of the Year, Melbourne-based People Manager, Alice Hanna who reveals the trials and tribulations of upskilling employees on Emotional Intelligence. A recent recipient of the HRD Awards 2022, Hanna won the accolade for transforming recruitment and onboarding, and Kapitol’s innovative graduate program. To view episode 85 video version go to https://www.youtube.com/@manageselfleadotherspodcast Highlights of our conversation . . . === "We ask our managers to catch up with every person at least once a month to talk, and not about work, not about the project, not about the to-do list, not about the current week, but how are you, how are you feeling? " === "How do you encourage managers to have career conversations? Our performance review cycle is quarterly and one quarter focuses solely on career development. There's no performance feedback, there's no goal setting, there's no checking in on these once a year, it's an hour-long conversation about career development. How are you using your strength currently? Where do you want to use them in the future? What's the next step for you? What's the gap for you to get there?" === "I really encourage leaders to start observing their own body language but also to read the body language of who's in the room with them to help them tailor the conversation. I encourage our leaders to practice in every meeting reading the room so that when they are in those more important difficult conversations, they have those skills to understand the other person. Body language tells you so much. So just starting to observe yourself, other people and how other people react to your body language is so important." === "So how to lead with emotional intelligence as well from our staff around building their own self-awareness and reading other people; you facilitated a graduate retreat and a project coordinator retreat as part of your development learning and development programs, and one of your initiatives was a school talk program to attract girls to study construction and trades. Tell us about those." === Contact: https://www.kapitolgroup.com.au/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
This episode I'm speaking with thought leader and visionary, Dan E. Silberberg, former Managing Director of Oracle and former CEO of many other well-known brands. A turnaround specialist, Dan has a proven methodology to achieve exponential revenue growth, profitability, and increased business valuation. With a master’s degree in leadership and coaching, and founder and CEO of Entelechy.ai, Dan is training the next generation of leaders.
To view the video version visit: https://www.youtube.com/watch?v=8JXRqQTKvRQ&t=245s and subscribe to the channel.
Highlights of our conversation:
We're in a meeting, the CEO walks in and says, “I've got this new plan. It's really great. I'm really excited about it.” I think the program is pretty cool. It's just not aligned with our values. Does anybody raise their hand? Most people, not a chance. A leader would say, “I have a question. And the question is, I love the program. But I do have some concern about how it aligns with our values. And I'm wondering would it be possible to open that discussion either in a group or could I do it with you one on one?”
=== Leadership is the most written about and least understood topic in the world ===
In most corporations, what we're missing is the psychological safety. It's not safe to make mistakes. It's not safe to not have the answer. It's not safe to delegate out leadership because the power that I have is my information and me as a leader if I delegate that out. How many people actually hire better than themselves?
=== There's only one journey, the journey inside and it's this journey that we take inside to know ourselves. That actually opens up our chance to become the leader. That we're meant to be ===
Contact Dan Silberberg at dan@entelechy.ai
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others Learn more about your ad choices. Visit megaphone.fm/adchoices
In episode 83 of "Manage Self, Lead Others" leadership podcast I speak with Lindsay Adams, the Relationships Guy, as we run through a description of each of the 4 DiSC ® Profile quadrants: D - Dominant I - Influencer, S - Steady C - Conscientious Watch the video version here: https://www.youtube.com/watch?v=A2qxZ6-GmaA&t=429s Once we understand the basics of the 4 DiSC types as a leader, we can bring out the best in our people. As a team leader, if you understand your people, you can deal with them, how they like to treated; you can delegate tasks by matching people’s preferences and predict how they might execute that task. It's seeing patterns in behaviors and preferences. For example, if you want a task executed that requires lots of data and detail, ask a high “C”; if you just want the bottom line, ask a high “D”. A high C in our team is likely to revel in doing research; a chance to drill down and find more data in support of a premise. A high “I” is likely to be an ideas person, able to expand an idea with all the “what ifs”. A high “D” is able to focus on results, to get things done, who likely sees a deadline and encourages others to focus on achieving that result. A high “S” is likely to be quietly supportive of everyone in the team. Behaviors are readily observable, and you can easily see the patterns that positions someone into one of the 4 quadrants of DiSC. Often you can see a combination of a primary and secondary preference. For a manager, a leader, a team member or salesperson, understanding behaviors is the key to success The DiSC assessment is one of the world's most popular online assessments, easy to understand, easy to implement. To order a DiSC Assessment for your people, combined with a debrief either live online or face-to-face group training in Australia, contact: https://www.brainpowertraining.com.au/disc-profile/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others #disc
psychometricassessments
profiles
Learn more about your ad choices. Visit megaphone.fm/adchoices
What one attribute sets apart high-performing teams? FREE GIFT: Chapter PDF from Nina's book, "Workplace Wisdom for 9 to Thrive", available on Amazon, that includes the article on Psychological Safety HERE: https://ninasunday.com/workplace-wisdom-engage/ In its quest to build the perfect team, Google's People Analytics division established Project Aristotle to identify key attributes of successful and effective teams. By matching observations and group dynamics of over 180 teams across the company against findings of decades of academic studies, Google targeted precisely which qualities make the best teams. The research team identified psychological safety as one of the key characteristics. Harvard Business School Professor, Amy Edmondson, first referred to psychological safety in 1999 as 'confidence that the team will not embarrass, reject or punish someone for speaking up'. Google further defined it as a team that demonstrates characteristics of conversational equity and social sensitivity. How can managers ensure team members feel safe to take risks and be vulnerable in front of each other? · Start by replacing blame with curiosity. · Create a conscious workplace culture where key attributes of psychological safety are the norm. · Avoid the ripple effect of belittling, sarcasm, blaming or incivility which hijacks focus. · Make it easy for people to speak up with ideas, questions, concerns or mistakes. · Understand five key dysfunctional team behaviours and transform them into five positive behaviours. · How Managers can build an emotionally intelligent team where operational excellence is the result.
This was a presentation for the 2022 Middle Managers Muster online summit. Grab the package here: https://bit.ly/MMOM22NinaSunday
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others Learn more about your ad choices. Visit megaphone.fm/adchoices
Adaptive leadership is understanding how to problem solve and make decisions and to see decisions as being one of two types, technical and adaptive. It's learning to recognize what is a technical Vs. an adaptive problem. Moving from chaos and complacency to congruence. What kind of mental models do we have about how we solve this problem? What kind of structures do we have in our organization that's creating this problem over and over and over again? Using wicked problem learning circles.
ABOUT KIRK FISHER Holding a Masters degree in Human Development and accredited in Adaptive Leadership, Kirk Fisher is a qualified coach and a Melbourne-based Facilitator with Brainpower Training Pty Ltd, He's held senior leadership and management positions - Principal Director of Learning and Development at Workplace Training Advisory of Australia, and Director and Head of School at the National Excellence in Schools Leadership Institute. His focus is unlocking potential for teams by helping them to connect with purpose-based culture and leadership. Having authored and presented papers on Leadership, Education and Mindfulness, Kirk has worked in Cultural Change, Communication and Leadership. Contact: https://www.brainpowertraining.com.au/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia. Visit https://ninasunday.com or https://linktr.ee/ninasunday As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/signature-programs/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others Learn more about your ad choices. Visit megaphone.fm/adchoices
The underlying subconscious need to belong trumps Strategy or a Values statement written on a piece of paper. The Values statement is rarely lived by senior decision makers and people in the organization.
In organizations there may be a purpose statement, a mission statement, a vision statement, a set of values . . . Middle managers are confused by what they are to pay attention to.
I encourage leaders to ask these questions: 1. What is our strategy and what are we trying to achieve? 2. Do we have the culture we need to execute this strategy? The intersection between culture and strategy is absolutely critical. 3. What are the behaviors we need to see more of, to successfully execute this strategy? Without knowing that, your strategy is a piece of paper.
Perhaps as well as having a values statement organisations could have a Culture statement, using the 10 dimensions listed in my book,, "Rules of Belonging"
ABOUT FIONA ROBERTSON As Head of Culture at one of Australia’s "Big 4" banks, the National Australia Bank, Fiona introduced a set of values and a new purpose. Author "Rules of Belonging - change your organisational culture, delight your people and turbo-charge your results’", Fiona Robertson is a culture, leadership and teamwork expert who holds an MBA from London Business School.
Contact Fiona Robertson: https://fionarobertson.com/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia. Visit https://ninasunday.com or https://linktr.ee/ninasunday As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/signature-programs/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Ira Wolfe, you talk about leadership, agility and the six essential qualities of a leader. And one is critical thinking. How do you define critical thinking? We talk about adaptability and part of that is mental flexibility. It's dealing with ambiguity; taking conflicting messages and trying to make sense of that, correlating what parts work and which ones don't. It's the ability to deal with cognitive dissonance, especially when you deal with politics and things. The other part of cognitive critical thinking is your ability to reason, certainly, but it's also the ability to do it quickly. And in my core businesses we do pre-employment and leadership testing and cognitive testing was always a part of that. So there's a quality part of critical thinking such as, are you curious enough? Do you do your due diligence? Do you ask enough questions? Do you reflect on your solutions? So many people just take it for granted; they read the headlines and they move on. So it's curiosity. Do people have a belief if it ain't broken, don't fix it or do they consider options? And either scale can be a problem. Sometimes things that work should be repeated because they worked’ they’re tried and true. But sometimes you have to at other options, but you can go down rabbit holes with that. Sometimes people just love new ideas and if something doesn't work, they hop to another idea and then another idea. So we look at a balance of open-mindedness and willingness to change. How much do you rely on facts vs. intuition? Are you know risk-tolerant or risk-averse? Are you cautious? Are you impulsive? So when we talk about critical thinking, we want to think, “Oh, they're smart. They make good decisions. How do they make those decisions? What's their approach? Are they curious? Are they fact-based or do they rely on instinct or consider other options? How do they evaluate the risk in that? And then we also measure, we look at the speed at which they can do that. Some people are really good thinkers but they can't do it when somebody's watching under the gun. And there are times, especially in a VUCA world, where you have to make snap decisions on the front line. === About Ira Wolfe Ira Wolfe is a prolific blogger, podcaster, and author. Ira’s company, Success Performance Solutions, provides employee assessments and recruitment consulting. His TEDx talk, "Make Change Work for You," became the inspiration for his latest book Recruiting in the Age of Googlization: When the Shift Hits Your Plan.Contact Ira Wolfe Contact: https://www.irawolfe.com/ https://performancesolutions.com/ Linkedin: https://www.linkedin.com/in/irawolfe/ Nevernormalnews.com
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. https://linktr.ee/ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices
Anneli Blundell specialises in interpersonal intelligence - the ability to understand and navigate the people dynamics in a given situation. Co-author of several books on shifting human behavior, including 'Developing Direct Reports: Taking the guesswork out of leading leaders,' Anneli provides a reference guide for developing leadership performance on the job. TALKING POINTS Why develop the performance of others? Self-leadership is making sure that we equip every individual to lead themselves. These days it's the demise of the solo leader and rise of the momentary leader. And in order to cultivate those skills, we need a targeted development approach. The traditional approach to performance management is broken. Immediate feedback is important, not saving it up for an annual conversation. There is great power in affirmative feedback and people underestimate the value of shining a light on what's already working. You can say, · “I especially love the way you . . . · “It was really powerful when you . . . “
The Pygmalion effect, where people rise to the elevated expectations we have of them vs the Golem Effect where we shrink to the lowered expectations people have of us.
ABOUT ANNELI BLUNDELL CSP Anneli Blundell was awarded L&D Professional of the Year, 2021, from the Australian Institute of Training and Development,
Contact: https://anneliblundell.com/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. https://linktr.ee/ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices
Hubspot CRM issued a report in 2021 featuring the results of their research into sales. https://blog.hubspot.com/sales/sales-statistics I picked out these questions to ask Tony Eades for his take. You'll enjoy our robust conversation about sales process. And I learned a thing or two! Hubspot Sales Statistics 34. Here are the top ways to create a positive sales experience, according to buyers:
Listen to their needs (69%)
Don't be pushy (61%)
Provide relevant information (61%)
Respond in a timely manner (51%)
Following up 12. 80% of sales require 5 follow-up calls whereas 44% of salespeople give up after one follow-up call. 13. 35-50% of sales go to the vendor that responds first. Sales Call statistics 23. The use of collaborative words had a positive impact on the calls and using "we" instead of "I" increased success rates by 35%. 6. It takes an average of 18 calls to actually connect with a buyer. 7. Only 24% of sales emails are opened. 9. At least 50% of your prospects are not a good fit for what you sell. 10. 77.3% of respondents said their company provides at least one quarter of their leads. Sales Follow-Up Statistics 11. 60% of customers say no four times before saying yes whereas 48% of salespeople never even make a single follow up attempt. 12. 80% of sales require 5 follow-up calls whereas 44% of salespeople give up after one follow-up call. 23. The use of collaborative words had a positive impact on the calls and using "we" instead of "I" increased success rates by 35%. 24. Using "Did I catch you at a bad time" makes you 40% less likely to book a meeting, while asking "How are you?" increases your likelihood of booking a meeting by 3.4X. 34. Here are the top ways to create a positive sales experience, according to buyers:
Listen to their needs (69%)
Don't be pushy (61%)
Provide relevant information (61%)
Respond in a timely manner (51%)
ABOUT TONY EADES Tony Eades is Chief Strategy Officer at Salted Stone and leading advisor of inbound marketing strategy in Australia. With 25 years of business experience, in-depth knowledge of branding, marketing trends and technology here and in the US, and with multiple media appearances and keynote addresses, Tony is a highly sought-after marketing expert from SME to corporate brand strategy.
Contact: http://saltedstone.com.au/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday
Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Jennifer Eggers is co-author with Cynthia Barlow of ‘Resilience: It's Not About Bouncing Back’, and founder of LeaderShift Insights focused on building adaptive leadership and alignment at recognized brands globally. After serving in several leadership roles for Fortune 500 companies Jennifer founded this firm. She believes resilience is the key ingredient to building healthy, thriving leaders and organizations. Creating a Resilient Team Mindset. Building a Resilient team Create alignment Your purpose, definition of success and core beliefs drive alignment How is resilience not the same as coping? If resilience can be learned, how can we enhance our ability to be resilient? What are characteristics of resilient people and organisations?
Grasp on reality
Meaningful
Improvise
Adaptive Leadership style. - Willing to be wrong - open to revolutionary innovation What traps derail performance? What is an adaptive challenge?
Model: Mindset, Choices, Core Beliefs Why is authenticity critical to resilience? What are the biggest derailers of a Resilient Mindset? – guilt, resentment Tell us about the snicker test. What are the physiological symptoms of fight or flight? Kouzes and Posner. 5 core practices:
Model the Way,
Inspire a Shared Vision,
Challenge the Process,
Enable Others to Act,
Encourage the Heart.
Stimulus-Response Gap. Victor Frankl wrote, "Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom." Pause to choose vs. React.
ABOUT HOST, NINA SUNDAY CSP
Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday
Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
David Deane-Spread is a hostage negotiator for business. He helps businesses having toxic people problems turn it around. “You cannot manage people, you can only lead them,” says David. “You have to influence, persuade, coach, support, champion, inspire and encourage them. You can't just command them.” My questions include:
What do you find is the biggest mistake managers make trying to deal with difficult behaviors? What's a process a manager can use when trying to deal with difficult behaviour? Tell us more about the deadly triad: · difficult behaviors · blocking progress · misalignment that wastes resources and time. Leaders are meeting fatigued. They already have too many meetings. And some meetings work well and most meetings don't. There's a lack of distinction between implementation and execution. You've got strategy, implementation and execution and all three require planning. What's the difference between leadership and management? When I hear people talking about people management, I know that they don't know what they're talking about. You have to influence persuade coach support, champion, inspire and encourage them to do those things. You can't just command them.
All of the stress created in ourselves is not created by what's happening, it’s created by what we think about what's happening and how we think about what's happening.
Why people lie is because they're scared; they might be scared of the consequences.
difficultconversations #performanceimprovement #attitudeiseverything
ABOUT DAVID DEANE-SPREAD
Contact: https://metattude.com/resources/
David Deane-Spread is a former commissioned officer in the Australian Defence Force and a covert operations leader in law-enforcement.
He developed coaching and development skills in government service while leading high performance teams for high risk operations.
David served as a director and CEO of both private and public companies in Australia and overseas. As an expert negotiator, David helps leaders with difficult negotiations, difficult conversations and difficult situations, harnessing experiences from his background.
ABOUT HOST, NINA SUNDAY CSP
Contact: nina@ninasunday.com or info@brainpowertraining.com.au
Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Author of ‘Mastery Under Pressure’, Tina Greenbaum is a highly-sought after Optimal Performance specialist. I open the episode with the question, You write, “Being good at your profession doesn’t make you automatically good at your job”. Tell me more. The conversation is free-flowing and deep covering questions such as:
Change is all around us. Do we have to create change or does change simply find us these days?
Is there a problem with inability to focus? • What’s stopping us? • How can we increase our ability to focus?
What is Mindfulness? How can we embrace Mindfulness?
Tell us about belief systems and . . . limiting beliefs?
How can we overcome negative thinking? Is it a habit we need to intentionally shift?
Are positive affirmations a good thing?
Is Thought Replacement a good or a bad thing, or is there more to it?
-
What’s the difference between productive thinking and negative thinking?
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What can a leader do when they encounter their own fear? How can we clear our fears?
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How can we create powerful visualisations?
ABOUT TINA GREENBAUM
Contact: https://www.masteryunderpressure.com/
With a Master’s in Social Work and a Master’s in Education, and being a licensed psychotherapist and sports psychology consultant, Tina Greenbaum gives high-performing executives the skills they need to work inside any corporate culture.
Tina knows how to transform negative self-talk into productive thinking. Tina says, “Being good at your profession doesn’t make you automatically good at your job”.
ABOUT HOST, NINA SUNDAY CSP
Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday
Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
IoT #internetofthings #ai #artificialintelligence #blockchain
We’ve arrived at an existential choice; a digital fork in the road. To build more intelligent organizations, we trust that nobody is smarter than everybody, leverage collective intelligence, and invest collaborative power rather than coercive power. Bitcoin and Blockchain as it exists today is in its primitive form, equivalent to 1903 when the Wright Brothers flew the Wright flyer in Kitty Hawk. We can choose to build the Internet of Things and Artificial Intelligence applications on blockchain platforms. === All through history humans have almost exclusively chosen one type of social system, the command and control management model; a centralized, top down hierarchy. They decided to leverage the intelligence of the elite few. They make central plans and ascribe coercive power to enable them to enforce both ideological conformity and compliance. For most of us we can't conceive how anything would be done if nobody was in charge. When you practice collaborative power, you welcome diversity of opinion. When you build collaborative power in networks, all voices matter. Nobody is smarter than everybody. A fundamental human need is autonomy. And one of the problems with hierarchies is it kills autonomy, and in the process kills innovation, The organizing principle of centralized top-down hierarchies is to trust authority. We give power to the intelligent few. But when they don't welcome diversity of opinion and encourage ideological conformity, they bake in the unconscious biases of the experts. When you encourage everybody's voice and look to discover common ground, then you are more likely to arrive at real common ground, When you leverage collective intelligence you move past biases to come to a higher level solution than any lone individual could ever devise.
Internetofthings, #AI #blockchain #BITCOIN
https://rodcollins.net/
ABOUT HOST, NINA SUNDAY CSP
Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday
Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Author of "Game of Inches", Nigel Collin answered a call to adventure, taking his business audience with him. Armed with a video camera, Nigel set off on solo motorbike trips into remote Australia to interview everyday Australians with ingenious ideas who made them happen.
His intention was to share their stories to inspire others to pursue their own innovative ideas. Nigel has unique insight into what it takes to be innovative and drive growth through ingenious ideas. Contact: https://www.nigelcollin.com.au/
ABOUT HOST, NINA SUNDAY CSP
Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday
Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
What does a People, Talent and Education Mentor do? I speak with Lori Luhrmann about her brilliant career (including being a jockey at age 14) and now with the Mounties Group in Sydney, Australia, Lori discusses what's top of mind with recruiting, onboarding and motivating people.
The Mounties Group offers members and guests access to 9 Clubs and 2 Resorts plus businesses in Child Play, Fitness, Retirement Living, Hairdressers, Allied Health and Medical Services.
This freeform conversation includes responses to questions such as:
How important is testing as part of the recruitment process?
Have you got a favorite psychometric test that you use?
How did you move into leadership roles and any tips for aspiring people managers?
ABOUT LORI LUHRMANN With 30 years’ experience as a Human Resources manager, including 11 years in heavy and hazardous industry, (Oil, Gas and Mining), Lori Luhrmann focused on Leadership Development and behavioural and cultural change through training, experiential learning and coaching.
Lori created Safety cultures in work environments in Africa, USA, Canada, Egypt, Azerbaijan, Trinidad and Tobago, UK, Asia, New Zealand and Australia.
From starting her career as a jockey (jockette) at age 14 in country New South Wales, Lori seeks to make a difference and approaches her work with passion.
ABOUT THE HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday
Book Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or Leading People series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/training-topics/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
Nina hosts 30-Day Challenges online for any timezone. Priority Management https://www.brainpowertraining.com/challenge-priority-management and coming soon, Business Writing, Customer Service and Leading People 30-Day challenges.
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
This episode I'm with Jeremy Larkins, Executive Director of the Customer Service Institute of Australia. Just as the Customer Service Institute of America has the exclusive North American rights to certify organizations against the International Customer Service Standard, so in Australia, the Customer Service Institute of Australia assesses organizations to be certified to the international standard. The standard helps organizations improve quality and effectiveness of all aspects of customer service strategy, policies and systems. QUESTIONS: What is the biggest mistake companies make in customer service? What's the biggest gap when you start looking at their processes? Assuming they know what the customer wants and that they're done. They've asked enough questions, but you cannot survey enough at every step of the customer journey. Do organizations find that when they're actually at the point of comparing how they sit against the standard that a lot of them have got some of the things in place, but there are things that they didn't even think they needed to do? And to even go through the process of applying for accreditation, it's almost like engaging a consultant but at the end you've got a seal of approval that you can take to the marketplace and say, look at us, we are now accredited in the international customer service standard. Should I spend money on learning and development improving the competencies of our staff? Does CX - Customer Experience - override the old customer service term? Understanding the lifetime value of a customer. Another perspective is customer relationship and one of the attributes is having a customer charter Empowering staff to resolve issues and complaints. You've got a revised version of the complaints handling framework. How do you motivate frontline workers to offer discretionary effort that's required to give good customer service, It's possible to unleash the customer service champion in everyone. Customer service is everybody's business. Contact the Customer Service Institute of Australia: https://www.csia.com.au info@csia.com.au ABOUT THE HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday
Book Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or Leading People series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/training-topics/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
Nina hosts 30-Day Challenges online for any timezone. Priority Management https://www.brainpowertraining.com/challenge-priority-management and coming soon, Business Writing, Customer Service and Leading People 30-Day challenges.
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Google’s now famous Project Oxygen started as ‘The Manager Project’. The PiLab (People and Innovation Lab) Team researched questions such as:
How do managers impact team performance?
Do managers matter?
How can we create amazing managers, not just competent ones?
Comments in the annual Google Great Manager Award nominations were analyzed, as well as thousands of surveys and performance reviews. A set of 8 (plus more recently another 2, making 10) good behaviors common among high-scoring managers was identified.
In this episode, find out the finer details of the 8 Good Behaviors of a Manager: · how to empower others by expanding their capabilities · the difference between a manager and a leader · how to give performance feedback using the BFIR model · become willing and able to handle difficult conversations · how to cultivate a sense of mission and shared vision · how to inspire continuous improvement and innovation
ABOUT NINA SUNDAY Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday
Book Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or Leading People series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/training-topics/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
Nina hosts 30-Day Challenges online for any timezone. Priority Management https://www.brainpowertraining.com/challenge-priority-management and coming soon, Business Writing, Customer Service and Leading People 30-Day challenges.
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
The Hierarchy of Motivation – energy, needs, talents and purpose - identifies what motivates your behavior. It charts your ability to stay motivated, incorporate new learning and manage change. This grows proportionally with your ability to handle each level of the hierarchy.
To improve your motivation capabilities: Get rid of your energy drainers. Approximately 80% of what drains your energy has to do with external factors such as others' behavior, decisions made by others, or circumstantial limitations.
What really motivates you at work, engagement, and ultimately your success, rests on your ability to identify your energy drainers, and to generate options and actions to get rid of them.
How can you know what motivates your team so it operates at a high-performing level?
To improve your intrinsic motivation: Leverage your talents Your ability to acquire new competencies and maintain motivation depends on how effective you are at leveraging your personal talents.
ABOUT HELLE BUNDGAARD Motivation Factor offers certification, coaching and consulting services Contact: https://www.motivationfactor.com hb@motivationfactor.com
Author of The Motivated Brain, (co-authored with neuroscientist, Jefferson Roy from MIT, Boston), Helle Bundgaard is founder of Motivation Factor Institute focusing on translating discoveries in neuropsychology into hands-on tools that support motivation. Based in Denmark, Helle lectures at Universities and Business Schools in Asia, North America and Switzerland on how to manage motivation.
ABOUT THE HOST, NINA SUNDAY Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally or in-person in Australia to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/training-topics/
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'
Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing, Customer Service and Leading People challenges.
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
In true slumdog millionaire style, growing up in India, Sreedhar Bevara, went from street vendor to waiter, from milk delivery boy to door-to-door salesperson, until, inspired by his brother, he found the aspiration for education, gaining his MBA and rising to become General Manager of Panasonic Corporation in Dubai. Author of two books, “Moment of Signal” (2018) and “The Roaring Lambs: A Fable About Finding the Leader In You”, (2021) Sreedhar Bevara is a real life study on how embracing your moments of signals can help you realize your full leadership potential. Passionate about “finding the leader within us”, Sreedhar presents to audiences on this topic.
Contact: https://www.bmrinnovations.com sbevara@bmrinnovations.com
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators nationawide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
THANK YOU for all of the love! The response to our publishing Charles Handy’s conversation with Aidan McCullen, host of The Innovation Show podcast, has been astounding. The most listens in the first week than any other Manage Self, Lead Others episode to date. I love it, and I’m thrilled you do too. This episode is part 2, the second half of the conversation with Charles Handy, one of the most widely-known and influential thinkers on management, where Charles Handy shares his · model of the Shamrock organisation · the citizen organisation concept · how efficiency can be the curse of effectiveness · the donut principle · how individuals have negative power to stop things · the white stone story · importance of curiosity, boredom and itchiness · Aristotle's theory of Eudaimonia or active happiness A former professor at the London Business School, Charles Handy authored many books, with his most recent book titled The Second Curve. A big shoutout to Aidan McCullen, who kindly gave us permission to publish his interview from last year. Now it's over to Aidan McCullen speaking with Charles Handy. Enjoy.
This is Part 2 (32 minutes). Previous episode was Part 1
To listen to more episodes from Aidan McCullen's superb podcast, The Innovation Show, go to: https://theinnovationshow.io/episodes/
ABOUT AIDAN MCCULLEN Aidan McCullen is a transformational consultant and Adjunct Professor at Trinity College Dublin where he runs a module called Emerging Trends and Technologies. Host of the podcast, The Innovation Show, McCullen exemplifies the permanent reinvention mindset, reinventing himself after an international career in professional rugby, then becoming one of the top innovators in digital media in the world. He is author of ‘Undisruptable: A mindset of permanent reinvention’, Contact: admin@theinnovationshow.io https://theinnovationshow.io/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators nationawide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
In this special edition of Manage Self, Lead Others we bring you a bonus - a conversation with one of the giants of management thinking, Charles Handy from Aidan McCullen's Innovation Show podcast, episode #196, Aidan was fortunate to spend an evening with Charles Handy at his home in London.
So many gems in this conversation - don't make a category error of turning efficiency into purpose, curiosity as the start of creativity and the difference between Managers (in charge of things) and Leaders (in charge of people) - intermixed with stories e.g. the road to Davy's Bar and why read Antigone by Sophocles.
This is Part 1 (39 minutes). Next episode is Part 2.
To listen to more episodes from Aidan McCullen's superb podcast, The Innovation Show, go to: https://theinnovationshow.io/episodes/
ABOUT AIDAN MCCULLEN Aidan McCullen is a transformational consultant and Adjunct Professor at Trinity College Dublin where he runs a module called Emerging Trends and Technologies. Host of the podcast, The Innovation Show, McCullen exemplifies the permanent reinvention mindset, reinventing himself after an international career in professional rugby, then becoming one of the top innovators in digital media in the world. He is author of ‘Undisruptable: A mindset of permanent reinvention’, Contact: admin@theinnovationshow.io https://theinnovationshow.io/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Avoiding the “Yes but . . .” trap is the theme of today’s episode with communication expert, Avish Parashar, author of, "Say 'Yes, And!': 2 Little Words That Will Transform Your Career, Organization, and Life!" This conversation helps to figure out where you have been saying, “Yes, but . . .” and how you can transform your results by switching to “Yes, and . . .”
ABOUT AVISH PARASHAR Avish Parashar fell so much in love with improv – improvisational theatre or comedy on the spot – while studying for his Bachelor Degree in computer science at University of Pennsylvania, that after graduating, apart from working as a computer programmer in Chase Manhattan bank for a time, he formed Polywumpus Improv Comedy, performing around Philadelphia for years.
Avish progressed to speaking and workplace training, using improv comedy as a tool to teach business skills of creativity, innovation and adaptability. A past chapter President of National Speakers Association, Avish is author of 2 books, "Improvise to Success!" and "Say Yes And!”.
Contact: https://avishparashar.com/ Email: avish@avishparashar.com
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au
Invite Nina Sunday to Speak, Train or Facilitate Interactive Learning Experiences, live online for any timezone or face-to-face Australia. Founder of training company, Brainpower Training Pty Ltd, she leads a team of Facilitators delivering workplace training Australia-wide.
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', and with a Bachelor of Arts, Diploma in Education plus a career spanning education, sales and television, Nina is recognized by her corporate clients as the 'workplace maven' because of her team's ability to help people quickly develop breakthrough solutions
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter). If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally, or in-person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Sheryl Lynn is founder of JOYELY Studios, the Chair of Joy™ methodology and the program, JOY is Serious Business™ for corporations. The more we focus and prioritize joy and the more social issues we can resolve. How we create a framework for everyone to discover that joy is within and always accessible, has been Sheryl’s lifelong work. Contact: https://joyely.com/ Register now! Dec 6-10, 2021: https://joyely.com/global-joy-symposium/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Imagine living in months of darkness, the temperature hovers around minus 35 degrees and you’re stuck inside with no way in, and no way out. Rachael Robertson will reveal how she kept her team inspired and productive through Antarctica’s long, dark winter. She explains why respect trumps harmony and how she built a culture of collaboration, integrity and trust. And where she managed everything from a search-and-rescue following a plane crash, to resolving a peaceful settlement to the Bacon War. You can get a copy of Rachael's book, Respect Trumps Harmony, HERE Contact Rachael Robertson here: https://www.rachaelrobertson.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally, in-person in Australia. Visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, as well as Business Writing and Customer Service challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Matt Lovegrove leads EY’s Asia-Pacific “Work, Reimagined” project team, undertaking research and interpreting how clients need to rethink, repurpose and reshape work in a ‘coexisting with COVID’ world. Our conversation refers to the recently released EY Work Reimagined Employer Survey 2021. To listen to the first interview on the Employee EY Work, Reimagined Survey 2021 interview with Matt Lovegrove, go to Episode #40 or click HERE: Findings: 79% of companies plan to make moderate to extensive hybrid work changes. Yet only 40% have communicated these hybrid working plans. Although employees want flexible work arrangements, 35% of companies want all staff in the office full=time when COVID-19 ends. 90% of employees want flexibility i.e. hybrid working Vs. 35% of employers planning a more traditional “office optimal” GREAT RESIGNATION 54% of global respondents said they'd consider leaving their job post-pandemic if not given flexibility in when and where they work 72% of employers believe that workplace culture has improved since the onset of the pandemic, compared to 48% of employee respondents. Results showed a clear disparity between the pace of flexibility efforts employers are putting in place Vs. the wants and needs of the employee in a post-pandemic workplace. PLANNING Companies are at different stages of planning for the “new normal”. This has an impact on outcomes re culture and productivity · Planning now · Actioned already · Waiting
Majority of employers are planning a hybrid return to work model:
35% office optimal
58% hybrid hopeful (flexible)
7% remote ready
The largest proportion (42%) believe “developing next-generation talent” is a risk they are most concerned about A majority of employers believe that both company culture and productivity have changed for the good (in line with what employees also reported). Fairness and equity is the top challenge with some roles requiring fixed schedules or location, identified by 45% of employers. Others highlight talent retention (43%), and culture / collaboration (40%) as key risks. ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
This exciting episode my guest is futurist and author, Rod Collins, former CEO, and host of the Thinking Differently podcast on C-Suite Radio Network. Rod describes how business leaders can access an untapped resource in their organizations: the collective intelligence of their own people.
Rob goes into detail about a sequence of activities to lead a Collective Intelligence off-site event as a large group process to achieve consensus on handling a challenging problem. This process can rapidly uncover common ground and discover insights to craft breakthrough solutions.
Rod’s books include Wiki Management, highlighting tools and practices of a revolutionary new management model, and ‘Leadership in a Wiki World’, which illustrates how leaders can leverage the power of collective intelligence to sustain extraordinary performance in rapidly changing markets.
Contact Rod Collins: https://www.linkedin.com/in/rodcollinsauthor/ Thinking Differently podcast: https://podcasts.apple.com/us/podcast/thinking-differently-with-rod-collins/id1551830342
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com | info@brainpowertraining.com.au
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service Challenges.
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
David Keenan is CEO of the remote Australian city of Mount Isa, listed in Guinness Book of Records as the world’s biggest, land wise (43,310 sq. kms), bigger than Switzerland. With a population of only 24,000 and known as the 'oasis of the outback', Mount Isa is 1,800 kilometres or a 20-hour drive from the state capital, Brisbane. Copper, lead, silver and zinc are produced in one of Australia’s biggest mining-smelting complexes with its towering smokestacks. David Keenan is a values-driven leader, keen to see those around him succeed. Integrity, honesty, enthusiasm and dedication are values that drive David, as well as making a difference in the community. With qualifications in Business, Public Sector Management and Town Planning, and having held CEO roles in growth area local government for over two decades, David Keenan is current CEO at Mount Isa City Council. (In Australia local government entities are referred to as Councils, what listeners in other parts of the world might call counties or municipalities.)
During his tenures as CEO at various councils even before Mount Isa City Council, David:
led a values-based review of organisational culture
finalised local Indigenous Reconciliation
led urban renewal projects attracting investment
been involved in tourism and events
helped create 1,000 jobs in food processing, healthcare and
transport
through lateral thinking and effective advocacy, secured funding and grants
facilitated an award-winning medical precinct plan
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Janet M. Harvey, author of Invite Change: Lessons from 2020, The Year of No Return, is CEO of inviteCHANGE, a coaching organization that shapes a world where people love their life’s work.
An early adopter for creating a coach-centered workplace, Janet has trained and coached leaders at Fortune 500 companies, across 6 continents, for more than 25 years.
TALKING POINTS
The Gallup data released July 2021 of this year shows that only 36% or employees are actively engaged in organizations in the US and 20% globally.
If 36% of employees are actively engaged, then it means 64% are not actively engaged. That’s an underperforming organization, let alone what says about the poor employee experience that managers are allowing to happen.
And there are 2 categories in the ‘not actively engaged’ – those who are going through the motions, which means the organization is not getting their discretionary energy. They have it, but they're not using it at work.
And the number of actively disengaged means they're toxic in the workforce. There they are in a bad mood. They are judgmental. They're disruptive and they're actively looking for another job!
The blame game of the rear-view mirror.
What parts of your life story contradict belief in your essence and blocks the vitality and actions that maximize potential.
CONTACT JANET HARVEY https://www.invitechange.com/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Nina Sunday hosts a 30-Day Challenge in Priority Management here: https://www.brainpowertraining.com/challenge-priority-management
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Rowdy has created and led great companies. Author of ‘Leadability: How great leaders are made’, and with a Masters Degree in Business Administration and a graduate of the Disney Institute, plus a Fellow of the Australian Institute of Management, Rowdy motivates, inspires and agitates individuals, teams and organisations to play a bigger game.
TALKING POINTS
[15:22 - 15:53] I climbed Mt Kilimanjaro for my 50th birthday, which was an incredible experience. When I got back I wrote the book because I was so impressed with the leadership skills of the Tanzanian guide who took us to the top of the mountain. The book is 30 tips on how to be a great leader, plus the story of the guide who took me up Kilimanjaro.
[21:45 - 22:29] There’s a shift from command and control style of leadership to collaborative leadership and then transformative leadership. And now it's really the humanizing of leadership, the ability to really understand and care and acknowledge people and their efforts and input. There's a global desire for talent right now and if you don't genuinely care for the person already in your business, it's likely they're off somewhere else.
[23:04 - 23:14] In the companies I work with, it's actually middle leadership who need the most work.
ABOUT ROWDY MCLEAN Voted recently as one of Australia’s top 3 Speakers, Rowdy McLean is a motivated, down-to-earth, practical leader and business expert. He walks his talk. Rowdy believes that individuals, teams, leaders and businesses are capable of playing a bigger game. His best selling book “Play a Bigger Game” was published in 7 countries. His most recent book “Leadability” is another best seller. https://rowdymclean.com/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Nina Sunday hosts a 30-Day Challenge in Priority Management here: https://www.brainpowertraining.com/challenge-priority-management
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
Michelle Bowden explains her ground-breaking persuasion model to understand persuasion and influence and identify what type of influencer you are. TALKING POINTS ✅ [2:32 - 2:55] I am fascinated by persuasive presenting in business, rather than just how to stand and gesture, how to breathe properly and how to use your voice. How do we go to a meeting and say whatever we've got to say and get people in the meeting to do something different, that we want them to do?
✅ [26:06 - 26:17] The law of requisite variety states that the person who can demonstrate the most flexibility in the communication moment is the person who holds the power.
✅ [28:18 - 28:30] There are three phases to a good presentation - analysis, design, then delivery. Analysis is where you work out, what do I want to achieve?
✅ [29:14 - 29:32] My model is called the Persuasion Blueprint. Linguistic patterns are the way you combine your words in your sentences. When you use these linguistic patterns cleverly, it makes you persuasive. ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
This week's conversation is with Irish author and podcaster, Aidan McCullen. His ground-breaking book, 'Undisruptable' features a chapter on the S-Curve model of innovation and change. TALKING POINTS [0:58 - 1:06] Aidan McCullen is host of The Innovation Show podcast and exemplifies the permanent reinvention mindset. [1:33 - 1:44] I discovered one of the root causes of employee demotivation in my business was not looking after the S-Curve, just assuming if I pay them to do a job, they should just do it. Mistake! [2:01 - 2:44] S-Curves were made popular in the 1960s by Everett Rogers in his book, 'The diffusion of innovations'. Picture in your mind the shape of an S. It's used to map any product lifecycle or learning curve or the arc of life itself. [3:17 - 3:31] Until I read your book, 'Undisruptable', I thought the S-Curve was just growth, scale, and maturity. But you make the distinction there's six phases. So tell us about the first phase please Aidan.
ABOUT AIDAN MCCULLEN Aidan McCullen is a transformational consultant and Adjunct Professor at Trinity College Dublin where he runs a module called Emerging Trends and Technologies. Host of the podcast, The Innovation Show, McCullen exemplifies the permanent reinvention mindset, reinventing himself after an international career in professional rugby, then becoming one of the top innovators in digital media in the world. He is author of ‘Undisruptable: A mindset of permanent reinvention’, Contact: admin@theinnovationshow.io https://theinnovationshow.io/
ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
[6:43] What did you figure out was the reason they let you go? [7:41 - 7:47] I was not used to leading a team. I was not used to the politics of an organization. [8:16 - 8:24] There was definitely friction as I moved towards my mission, which was the opposite of what they wanted to do. [12:11 - 12:26] Leadership is the ability to build relationships to achieve our goals together with compassion, accountability. [12:56 - 13:01] Leadership is putting relationships first. Most people think it's intelligent to put results first. [13:56 - 13:58] How did your leadership evolve? [14:05 - 14:12] I was out of my depth for a time and had to adjust constantly. But then you adapt, that's the first part of it. And then the second part is intention to get better. [14:51 - 15:04] Unless you have the core intention to be a learner, to increase your skill base, then your chances of doing it coincidentally are small.
ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina Sunday frequents the speaking stage, presenting on transforming team culture, in-person in Australia/New Zealand, virtually from a professional studio to international audiences.
With a Bachelor of Arts and Diploma in Education, and a graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia amid COVID: visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
[2:03 - 2:08] What did you learn about the customer experience at Walt Disney world? [2:15 - 2:24] The Disney company can take any mundane, boring thing and turn it into an experience. [2:58] I call it Disneyfication - creating experiences out of the mundane e.g. answer the phone, send an email, send a package. Why don't you make an experience out of them? [4:15 - 4:31] We come up with a service map; every interaction with a client or patient. Whether it's marketing at the front desk, a telephone call, etc, every single point is mapped out. [16:56] Walt Disney himself called it 'Plus It', which is constant process improvement. [23:57] If a doctor's front desk person anticipates the doctor is running late, they can provide anticipatory service. When the patient checks in they just say, "Hey we're really sorry. The doctor's running about 10 minutes behind. Let us buy you a cup of coffee" and hand them a $5 gift card for a coffee.
ABOUT VANCE MORRIS Vance Morris is a former leader at Walt Disney World in Orlando, Florida. He now shows companies how to increase profits, retain clients and engage employees by adapting the strategies he learned in over a decade at Disney. Vance is an international speaker and author of 2 books: “Systematic Magic: Disnify Any Business or Practice” Tales From the Customer Service Crypt Vance now leads the Deliver Service Now Institute, a consulting and coaching business. Contact: https://www.deliverservicenow.com/
ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina Sunday frequents the speaking stage, presenting on transforming team culture, in-person in Australia/New Zealand, virtually from a professional studio to international audiences.
With a Bachelor of Arts and Diploma in Education, and a graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia amid COVID: visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
[1:26 - 1:36] A small percentage of leaders and organizations see this time as a time to innovate and change. [1:40 - 1:50] An even smaller percentage recognize they will have to put in an effort to reconstruct the social and emotional health of the team after everything we've been through. [2:06 - 2:27] There's been an emphasis on business continuity and it's working. People put their head down and really worked hard and sustained stress for a long period of time. [3:34 - 3:46] People are quite heroic in crisis. It is after the crisis when things unravel, and that's what we're seeing now. [10:18 - 10:22] People want to be intentional about how they design their lives. [10:44 - 11:07] Some organizations will do well by this because they're dialed in. They connect on a personal level. [11:45 - 12:09] I had a conversation with a CEO who said as soon as COVID is over, they will mandate everybody come back. I said, 'Did you hear that? That's the sound of your competition doing a triple somersault off their desk because they're going to be interested in your best employees!' [14:46 - 14:52] Architecture firms are redesigning office space to foster innovation, creativity, connection. [18:04 - 18:30] We spend billions on training and it is largely ineffective. It does not stick. Ask people what they remember about a program they liked a week later. and they will not be able to tell you specific things about it. And yet we keep throwing money at that process. We could do better. [19:34 - 19:41] Coaching and spacing that experience over time and creating accountability where people are taking actions, you'd see real change. [20:09 - 20:11] That's when we started to create microlearning. [20:32 - 20:37] Stories, people remember. You use stories to illustrate a point.
ABOUT LAURA GOODRICH Recognized by Thinkers360 as one of the top 20 thought leaders in the future of work, change, and culture, Laura Goodrich is author of Seeing Red Cars: Driving Yourself, Your Team and Your Organization to a Positive Future, which Forbes magazine labeled as a “must-read” for leaders. Laura is founder of GWTNext whose 90-Day hybrid coaching process includes cinematic microlearning programs that leverage filmmaking, storytelling, and accountability to create transformation.
Follow Laura Goodrich on LinkedIn: https://www.linkedin.com/in/lauragoodrich/ Contact: Laura@GWTNext.com
ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia amid COVID: visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices
[2:11] Unless the people are on board, your change initiative might fall over. Is that right? [2:33] To ensure that the business benefits are achieved, the way they were intended, if you're not putting people as part of your risk matrix and your risk considerations, then you can be blindsided by the reaction people will have to whatever this great solution is, particularly if they have not been brought along on the journey. If people were the last to find out that the project was even supposed to do that. So then the buy-in's not congruent to the delivery of on time and on budget. [3:15] Risk matrix. Can you explain what that is please John? [4:10] Are people likely to adopt what we're doing? [9:14] Thinking about mindset, could it be that some individual contributors, managers, senior leaders express frustration with, ‘Oh, not another change. Oh, when's it going to stop?’ Should we be cultivating a mindset where you go, ‘Oh, yet another change. Let's be agile. Let's be flexible. Just take it on board?
ABOUT JOHN PRENTICE John Prentice is a founding partner of Change Enablement and Director of Business Development & Client Success. Change Enablement provides Enterprise Change Capability Solutions. They enable and equip individuals, teams and organisations with world’s best methodology and world-class change tools to support People Leaders and Business Projects deliver their desired outcomes. Head office is Hong Kong and John is based in Australia.
ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
Are you a people manager who hoards tasks instead of delegating to others on your team? What’s stopping you from delegating? · It would be easier to just do it yourself? · You want to delegate but don't know how? · You can’t trust it will get done to the right standard? It's Time To Delegate. WHY DELEGATE What is Delegation? Can only managers delegate? Can we delegate up and sideways as well as down? Why should a manager delegate? Why is delegating hard to do? What is the difference between support and tracking progress and micromanaging? Where is the line? Lessons Learnt – any examples of a poor delegator becoming a good one and what that meant? Are there different types of Delegators? What steps ensure success when delegating? Slow vs. fast. Skill vs. will. ABOUT SALLY FOLEY-LEWIS With an MBA in Organisational Behaviour and Leadership, Sally Foley-Lewis has authored multiple books including the Productive Leader and DELEGATE: DOUBLE THE RESULTS! HALVE THE EFFORT! Demonstrating an astute understanding of self-leadership and productivity, Sally Foley-Lewis worked as a senior leader in Germany, the Middle East, Asia and Australia. Sally is a professional speaker, coach and workshop leader.
ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
What mistakes do companies make when pricing their product or service? So many companies are leaving money on the table. A small price increase can generate a significant change in profitability.
How can a company follow price optimization for competitive advantage and increased profitability? Mistake: Companies often incentivize their salespeople on revenue generated, rather than on profits. Mistake: Many companies fear the uproar of a price change and hold prices at the same level for too long, ignoring changes in costs, competitive environment and customer preferences. Keeping customers informed of price changes can, in reality, be a component of good customer service. Tell us about Predictive Sales Analysis.
ABOUT PER SJOFORS Per Sjofors is a thought leader in everything pricing and a sought-after conference keynote speaker. Founder of Sjofors & Partners and an expert in data-driven predictive pricing, he appears regularly on podcasts and business radio shows and is quoted in the financial press including Forbes, Fortune Magazine, Industry Week, Business Insider and the Financial Times. During over 25 years of executive management experience he gained an appreciation for the importance of optimal pricing. As a serial entrepreneur, running companies in Europe and the US, he led pricing experiments. Some worked spectacularly well. Contact Per Sjofors at: https://sjofors.com/
ABOUT HOST, NINA SUNDAY Author of 'Workplace Wisdom for 9 to thrive', podcast host, Nina Sunday frequents the speaking stage on the subject of on transforming team culture, presenting in-person in Australia/New Zealand and from a professional studio virtually to international audiences. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding Brainpower Training Pty Ltd, leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) and can present virtually for any timezone. Book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face in Australia and online globally on Productivity, Communication, Leadership or Change will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday: LinkedIn: https://www.linkedin.com/in/ninasunday/ Instagram: @ManageSelf_LeadOthers Twitter: @ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices
Something has changed in the sales game where potential clients are just playing games with you. Please tell us the story about when you were managing a sales team at a software company and you made a call that changed your perspective.
Your goal is not to focus so much on the sale but to build up trust with people, so they tell you where they stand. How does that work?
You say it’s a myth that sales is a numbers game. It’s not about how many contacts you make, but how deep you go in each conversation. Is that right?
The old sales model is outdated and sales teams should move away from old language and methods into a modern approach. What is the new language salespeople should use?
What are some mistakes sales managers make?.
What are some outdated sales methods to avoid?
You write that most businesses focus on how much they are selling and making, yet they don’t focus on how much they’re losing. How does that work?
What practical changes can people managers make in their sales team’s approach?
ABOUT ARI GALPER In a world where trust has become currency in the new economy, Ari Galper is the world's number 1 authority on trust-based selling. Endless chasing can be a dehumanising process. Ari is on a mission to re-invent sales by anchoring values of integrity and trust through Trust-Based Selling.
In his book, "Unlock The Sales Game", Ari describes why having a mindset focusing on getting to the truth, instead of “getting the sale” is ironically 10 times more profitable. He’s been featured in CEO Magazine and Forbes.
Contact Ari Galper: https://unlockthegame.com/manageselfleadothers
ABOUT NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone must master to function in the workplace', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Follow Nina Sunday: LinkedIn: https://www.linkedin.com/in/ninasunday/ Instagram: @ManageSelf_LeadOthers Twitter: @ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices
What’s a mistake managers do, that if they didn’t, would make a positive difference to team effectiveness? How can a people manager inspire a team to continuously improve their productivity? 'Win Fast' CHAPTER: Spend more time in Field Four, Field 1 - things you're terrible at Field 2 - reasonably good at Field 3 - excellent at Field 4 - stuff you are fabulous at and also enjoy. Always look for the limiting factor Eli Goldratt, and his book ‘The Goal’ and his Theory of Constraints, to identify the key challenge or constraint which is the single limiter to your progress and focus on fixing constraints as a way to move forward. Live by the 64/4 rule Focus on the most important 20% of that 20%, that means 4% of what you do accounts for 64% of all your results, focus on the top 4% of your current activities. Do your most important tasks first Schwab technique – do a list of your top 6 items end of day, ready for the next day. My three success protection questions Every month ask yourself: Q1. What do I currently asssume is true that might not be? Q2: What could possibly go wrong? Q3. What could I do if things went wrong? Use ZBT - Zero Base Thinking - to quickly Transform your life Look at the major areas in your life and ask yourself, ‘Knowing what I know now, would I still have done this?’ Got any examples of how using ZBT thinking has got people out feeling obliged or being stuck in a situation that isn’t serving them? Apply the plus one method Ask yourself, ‘What’s one thing I could do right now to move this project forward?’ Something small, something quick, something easy to make happen. Put on someone else's head. What would Einstein, Donald Trump, the chess grandmaster, Kasparov, do? What’s one productivity tip that if you were writing the book again you’d add that’s not already there? ABOUT SIIMON REYNOLDS Siimon Reynolds is a leading high-performance coach for CEOs and entrepreneurs, coaching business leaders globally. One of his companies founded in 2000 with only 2 people, 8 years later employed 6000 staff in 14 countries and was valued at $500 million. He’s won over 50 industry awards including: · Advertising agency of the year · Gold Lion, Cannes International Festival of Creativity · Grand Prize, London International Advertising Awards · Australian TV Commercial of the Year · Magazine Campaign of the Year · Newspaper Ad of the Year.
His book, ‘Why People Fail’, reached No. 1 on the Australian bestseller list in the Business and Self-improvement categories. His latest book, ‘Win Fast’, is a checklist on super productivity. With his incisive thinking and brilliant business mind he mentors CEOs and entrepreneurs from all over the world from his homes in Los Angeles and Sydney. Contact: http://siimonreynolds.com/ ABOUT HOST, NINA SUNDAY Author of 'Workplace Wisdom for 9 to thrive', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding Brainpower Training Pty Ltd, leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) and can present virtually for any timezone. Book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Follow Nina Sunday: LinkedIn: https://www.linkedin.com/in/ninasunday/ Instagram: @ManageSelf_LeadOthers Twitter: @ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices
This episode we turn the mic around to interview our host, Nina Sunday, on an area of subject-matter expertise, Time Management. Nina answers these 12 questions:
What’s your number one tip for getting things done?
Should you write down just the critical things?
What causes procrastination?
How should I deal with competing priorities?
Do you recommend multi-tasking?
I find myself getting distracted and daydreaming. How can I stop that?
Sometimes the opposite happens, I feel overwhelmed by too much to do.
Do we spend too much time sitting at our desks?
We get too many emails. What advice do you have about handling emails?
In your book, ‘Workplace Wisdom for 9 to Thrive’ you urge us to focus on completing the top 20% of tasks to achieve 80% of results. How does that work?
How can we shorten a phone call?
What are best books to read on time management?
ABOUT NINA SUNDAY CSP Join Nina Sunday in the next Priority Management 30-Day Challenge, starting Monday 28 February 2022. Learn more here: https://www.brainpowertraining.com/challenge-priority-management Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Follow Nina Sunday: LinkedIn: https://www.linkedin.com/in/ninasunday/ Instagram: @ManageSelf_LeadOthers Twitter: @ninasunday
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
Company leaders and managers need to radically rethink how they sell. They know they need to be customer focused but don’t know what that means or how to measure it. What is value? Value is about customer outcomes. Customers buy outcomes; not the products or services we think we are selling them. Grow the desireability of an outcome. Yet one of the pitfalls of leading salespeople is that some have a tendency to skip steps to win. How do value-focused companies act, feel and perform radically differently? SILOS – how do customers' silos limit the value you bring? Silo-limited customers with narrow buying processes lock salespeople into poorly differentiated selling processes. What is DIFFERENTIATION? Something that only you can deliver.
How do you differentiate? How do you uncover value for the customer? How can a salesperson guide a customer to a better decision? What is VALUE-BASED PROSPECTING – ‘I recently achieved this outcome’ . . . PRICE is the mother’s milk of profits. What can you tell us about pricing power? Cost-cutting; You can’t shrink your way to growth. You urge companies to make everyone who comes in contact with a customer to act and think like a seller looking for value gaps. What can People Managers do to make it all work?
ABOUT MARK BOUNDY Mark Boundy has worked in electronic components, telecom services, finance for commercial real estate, and banking. In all those industries, his was the highest priced option, which means Mark is an expert on value. He’s author of Radical Value’, which describes the importance of customer-centricity. Mark holds a degree with high distinction in Business Administration from the University of Michigan's Ross Business School and lives in Phoenix, Arizona, USA. Contact: mark@boundyconsulting.com Visit: https://boundyconsulting.com/
ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
What mistakes do leaders make in the workplace? Why is it important for managers to increase their leadership acumen? Command-and-control management styles are over! What can you tell us about Generation Alpha coming next? Remember Blockbuster? Once a monopoly, they’re gone now. Why? It's not enough to be good at your job. Leaders have to become strategic thinkers and understand where their job fits into the larger picture. ABOUT VAL GRUBB Author of Clash of the Generations: Managing the New Workplace Reality and with an MBA from Indiana University, Kelley School of Business, Val Grubb is an operations leader with an ability to zero in on the systems, processes and human capital issues that can hamper a company’s success. Having gained a Mechanical Engineering degree from Kettering University, Val started her career in aircraft engine engineering with Rolls Royce, Val knows how to develop existing employees, recruit new talent, form cohesive teams — all critical for long-term organizational growth. CONTACT: https://valgrubbandassociates.com/ Get Val's Book on Amazon here
ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
What’s the difference between customer service and customer experience (CX)? 90s – Customer Service 2000s – employee engagement Today – experience management – customers and employees Experiences = memorable
What did you learn about CX working at Volkswagen?
How does a manager motivate a team to be more customer centric?
Should we recruit for people skills so it’s more effortless for a team member to be customer-friendly?
Make everybody feel genuinely appreciated. Personalize your customer service. Discover your employees’ untapped potential.
The Warby Parker eyewear example.
ABOUT JASON BRADSHAW Jason Bradshaw is included in the Global Gurus Top 30 list of customer service experts globally. A Director of Customer Experience at Volkswagen Group Australia, Jason Bradshaw is author of ‘It's All About CEX! The Essential Guide to Customer and Employee Experience’. Jason is a thought leader in CX (customer experience), EX (employee experience) PX (product experience) and BX (brand experience). CONTACT: https://www.jasonsbradshaw.com/ https://www.itsallaboutcex.com/ (book website)
ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' , Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
How does someone start to think about being a CEO or any C-suite position? 1. Break the task into component parts – leading self, leading others, leading the enterprise. 2. Be honest with yourself about what you’re good at and not good. Ask youself, 'Can I make the leap from contributor to leader?' 3. For any CEO role, look at the Board and major shareholders and ask, 'Could I have a good partnership with these people? Am I the right fit?'
To prepare to become CEO, take a structured approach with these 5 phases: 1. Creative Foundations – your values, purpose, what sort of organisation you want to lead, strengths, experience and skills and also how you are perceived. 2. Get context and role-specific - strengthen skills and demonstrate performance across the 9 areas of CEO competency; be crystal clear on your strengths and derailers. 3. Presentation and practice - about the narrative of where you would take the organisation; SCR model. 4. Interviews – why would we trust you with leading the organisation? Personal qualities, skills, experience and how you would plug your gaps. 99 questions list. 5. Transition – the plan for time management, communications, short and medium term hires and exits. Why do the work of preparation? Because you have so much coming at you, so fast, these days you need to have your stuff together! Be the best equipped you can.
ABOUT BARBARA WILBY
Barbara Wilby specialises in succession and transition for senior executives and organisations. With an MBA from the Australian Graduate School of Management, Barbara works with executives transitioning to CEO and is a sounding board for CEOs and senior executives globally.
SUMMARY PDF OF THE 5 PHASES OF CEO preparation: contact Barbara Wilby at www.corporatewisdom.com
ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' , Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
Download the EY 2021 Work Reimagined Employee Survey PDF here: https://www.ey.com/en_au/workforce/has-technology-bridged-the-physical-divide Matt Lovegrove leads EY’s Asia-Pacific “Work, Reimagined” project team – undertaking research and interpreting how clients need to rethink, repurpose and reshape work in a ‘coexisting with COVID’ world. Our conversation refers to: - How has COVID-19 has accelerated changes to the workplace? - How can businesses become more flexible to thrive in an uncertain landscape? - How can they balance employee expectations with business priorities? - How has the role and priorities of HR changed? - What are lessons learnt since the impact of COVID? - Hybrid working, what do the polls say? 81% 'stay hybrid', maybe stay 'hybrid 18%' - How do feelings about hybrid work vary from country to country? - What are the challenges to implement a hybrid workplace? - Is the working week spanning over longer hours? - What HR technology facilitates hybrid working? - Has culture changed for the better? Survey results: Worse 31% No Change 21% - How do you maintain company culture when everyone is dispersed? - How can leaders balance employee expectations with business priorities? - How many people have itchy feet, will staff turnover become high? - How can you prevent high staff turnover? - How can businesses become more agile to thrive in an uncertain landscape? -How has the role and priorities of Human Resources changed? ABOUT MATT LOVEGROVE Matt Lovegrove is an experienced, senior business executive with over 25 years experience within the ICT and Professional Services sectors across Australia, Europe and Asia. Matt and his team enable business success through engaged people – including talent acquisition, development and deployment, talent retention and HR performance improvement. Matt is an EY Partner, an Associate Member of CPA, has a Bachelor of Economics and is a former Chair of APMP in Australia New Zealand.OVID-19 is the most disruptive event in the last decade. Businesses have to be prepared for challenges ahead. Now is the time to reimagine the workplace of the future, taking on board the lessons learnt over the last 12 months.
ABOUT HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding a training organisation leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
Nina frequents the speaking stage, in-person in Australia/New Zealand and internationally from a professional studio, and is open to gigs. For speaking info visit https://ninasunday.com or for training info go to https://www.brainpowertraining.com.au/training-topics/ or follow Nina Sunday on LinkedIn
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
Management thinker, Charles Handy, loves the Greek Philosophers. So does Cristina DiGiacomo. IAOTP (International Association of Top Professionals) awarded Cristina Industrial Philosopher of the Year 2021. During Nina's conversation with Cristina we discuss how the ideas of Greek Philosophers, Aristotle, Plato, Epictetus, Socrates, underpin many wise sayings of today plus modern philosophers Emerson, James Allen, Buckminster Fuller. Reading philosophy is like taking a feather duster to parts of your brain you forgot was there. TALKING POINTS: Cultivating wisdom at work helps a manager engage with their teams and makes them: · Adaptable · Resilient · Disciplined · Creative · Decisive Reading classic philosophy inspires the search for wisdom. ABOUT CRISTINA DIGIACOMO Cristina DiGiacomo is an Industrial Philosopher™ who combines 20 years of management experience in large corporations with 10 years of practice in Philosophy, and a Masters of Science degree in Organizational Change Management to teach leaders and their teams philosophy so they can be wiser at work. Cristina is author of the book, Wise Up! At Work. Contact: https://cristinadigiacomo.com/
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding a training organisation leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
Nina frequents the speaking stage, in-person in Australia/New Zealand and internationally from a professional studio, and is open to gigs. For speaking info visit https://ninasunday.com or for training info go to https://www.brainpowertraining.com.au/training-topics/ or follow Nina Sunday on LinkedIn
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
What’s the first secret of career success?
When podcast guest, Chris Golis, was a student at the London Business School his tutor was Charles Handy, described by Fortune Magazine as the leading management guru of the 1990s. Never disclosed in any of Handy’s writings, but explained by Handy to Chris Golis, is the first secret of career success. During this podcast Chris tells the story behind discovering the first secret of career success.
And the second secret of career success is developing a high level of emotional intelligence. EQ is increasingly defined as a core competency a leader and manager must have. Most people do not have a scientifically valid model of temperament to help them determine their own and other people’s core emotions. During this podcast Chris explains: - The two secrets of career success - The importance of understanding temperament. - Insights into the most practical temperament tool available, the 7MTF or 7 Motivational Temperament Factors.
FREE GIFT: If you register for one of Chris's courses at https://www.emotionalintelligencecourse.com/ send an email to Chris with your Australian postal address and he'll post you a complimentary signed copy of his book, 'The Humm Handbook'.
ABOUT CHRIS GOLIS A graduate of Cambridge and the London Business School, Chris Golis’ first career was in IT. He started as a trainee system engineer and finished as a Divisional General Manager. In 1980 he changed careers to become an investment banker with Bankers Trust Australia. Chris now positions himself as Australia's expert in practical emotional intelligence, teaching the 7MTF model of personality which he developed over the past 14 years.
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday CSP presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from AFTRS, Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. A past chapter President of Professional Speakers Australia, Nina frequents the speaking stage and corporate training rooms and is open to virtual presenting globally or face-to-face within Australia. CONTACT: https://ninasunday.com https://www.brainpowertraining.com.au/training-topics/ https://www.linkedin.com/in/ninasunday/ Learn more about your ad choices. Visit megaphone.fm/adchoices
PwC Australia recently published its Future of Work report, ‘How hybrid working is rewriting the rule book’ and Sharon is one of the authors. You can download the report here: https://www.pwc.com.au/futureofwork
With the world of work changed so drastically, what opportunities does this present? How is hybrid working becoming a key element in optimising work? Is the traditional office on its last legs?
Wellbeing strategy is key to weathering this storm of change, with understanding the nuances of your workforce of utmost importance. But what's the right mix for an organisation’s wellbeing strategy? And how can an organisation upskill leaders, managers and teams in wellbeing?
In supporting employees and maintaining their wellbeing comes the need for an Employee Assistance Program or an EAP. Yet how can an employee best utilise this EAP? Is fear of disadvantage a barrier to this?
All these topics and more are explored with today's guest Sharon Ponniah where changing workplaces and wellbeing will be at the forefront of discussion.
ABOUT SHARON PONNIAH Sharon Ponniah is PwC Australia Director of Health and Wellbeing, Public Policy and Economics. PwC Australia recently published its Future of Work report, ‘How hybrid working is rewriting the rule book’ and Sharon is one of the authors.
With a PhD in Public Health, as a leader, Sharon is recognised for building high performing teams with collaborative and positive cultures and views diversity and inclusion as key.
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding a training organisation leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
Nina frequents the speaking stage, in-person in Australia/New Zealand and internationally from a professional studio, and is open to gigs. For speaking info visit https://ninasunday.com or for training info go to https://www.brainpowertraining.com.au/training-topics/ or follow Nina Sunday on LinkedIn
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
What’s the secret to sustaining and advancing a high-performing team?
What is the blueprint of a team and how can a leader develop it? What is the military model of team development? You identify manpower, training and material requirements for team development.
Bob Pizzini is known for an unconventional style when teaching leadership. He mentions the importance of: · rest · hydration · nutrition · exercise · brain and heart health, · lifelong learning are critical components of lifelong leadership.
ABOUT ROBERT PIZZINI After a 26-year military career in the US Navy as a diver, explosives ordnance officer, master parachutist, and bronze star recipient, Robert retired from the Navy and is now Managing Partner of iFLY Indoor Skydiving, Virginia Beach. At his indoor skydiving facility Robert turns the exhilaration of flying on a cushion of air inside a wind tunnel as a team building event. His Elevate Your Leadership program inspires participants to be a better leader and sharpen their focus on what's important. In fact Robert invites people to fly with him at iFly and earn their wings! Contact: https://robertpizzini.com ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding a training organisation leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
Nina frequents the speaking stage, in-person in Australia/New Zealand and internationally from a professional studio, and is open to gigs. For speaking info visit https://ninasunday.com or for training info go to https://www.brainpowertraining.com.au/training-topics/ or follow Nina Sunday on LinkedIn
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
What are the traits of a “hero leader?” Can anyone become one? Why do some people have trouble with the concept of having a “servant mentality?” How do you get everyone aligned to fulfill the mission, vision, values and goals of the business? What are the core principles of hero leadership? How is the role of business leadership being recast in today’s society? ABOUT JEFFREY HAYZLETT, CSP, CPAE Jeffrey Hayzlett is the primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives LIVE on C-Suite TV and is the host of the award-winning All Business with Jeffrey Hayzlett on C-Suite Radio. Hayzlett is a global business celebrity, Hall of Fame speaker, Chairman and CEO of C-Suite Network, home of the world’s most trusted network of C-Suite leaders and best-selling author. His most recent book is The Hero Factor: How Great Leaders Transform Organizations and Create Winning Cultures.
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, then founded a training organisation. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
Nina frequents the speaking stage, in-person in Australia/New Zealand or internationally from a professional studio, and is open to gigs. For speaking info visit https://ninasunday.com or for training info go to https://www.brainpowertraining.com.au or follow Nina Sunday on LinkedIn
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian, fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
What is Executive Presence?
Is there a difference in Executive Presence in the virtual world? How does one elevate their Executive presence as a Leader online?
Since appearance is one of the elements of Exec Presence, what are three tips you can give our listeners that they can do right now to improve their appearance on the small screen?
Now that more people work from home and meetings take place online, what are some of the blindspots people should be aware of when communicating virtually? ABOUT PAMELA WIGGLESWORTH, CSP Pamela Wigglesworth is a communication and presentation expert helping clients establish their executive presence, to structure a clear, concise message, and deliver their ideas - in person or virtually - with confidence, and authority.
Past Vice-President of Asia Professional Speaker’s Assn, Singapore, Pamela’s mission is to help individuals find their authentic voice, deliver their message with persuasion and authority; to become their best self as a relaxed, confident leader.
Contact: https://experiential.sg/
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, then founded a training organisation. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
Nina frequents the speaking stage, in-person in Australia/New Zealand or internationally from a professional studio, and is open to gigs. For speaking info visit https://ninasunday.com or for training info go to https://www.brainpowertraining.com.au/training-topics/ or follow Nina Sunday on LinkedIn
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian, fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices
UGRs® – Unwritten Ground Rules – are people’s perceptions of ‘this is the way we do things around here’. Examples of UGRs in the workplace include:
At our meetings it isn’t worth complaining because nothing will get done.
The only time anyone gets spoken to by the boss is when something is wrong.
The company talks about good customer service, but we know they don’t really mean it, so we don’t really have to worry about it.
UGRs in a company constitutes its culture. Understand UGRs and we understand culture.
ABOUT STEVE SIMPSON Steve Simpson is author of two books including ‘UGRs: Cracking the Corporate Culture Code’ and co-author to a further three books, the latest being ‘A Culture Turned’. He has a Masters Degree from the University of Alberta, and was invited to undertake an Australian city lecture tour to co-present with Harvard University Professor Rosabeth Moss Kanter. Contact Steve Simpson at https://ugrs.net/ and https://www.steve-simpson.com/
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian, fiercely global. Nina frequents the speaking stage and is open to gigs. For more information visit https://ninasunday.com or https://www.brainpowertraining.com.au/training-topics/ or follow Nina Sunday on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices
Customers today care less about your marketing claims and more about your convenience, differentiation and speed of delivery.
Despite the move to self-serve, and do-it-yourself, when you deny customer the option of talking to a real person, they will deny you their business.
Social proof rules the day. People give far more weight to what others say about you than what you say about yourself.
Great products, brilliant leaders and game-changing technology can all be negated by a few negative online comments and reviews.
Few customers actually care about your passion, your "why" or your "story." They care about their "why" and how doing business with you benefits them.
Customer service is always important, but less of a factor when so much of the buying process is automated or do-it-yourself. Loyalty has become less about the service and more about how your customers perceived the ease and speed of your buying experience. Here's the New Reality in Business: Competitive advantage today comes from eliminating friction in your buying process, and delivering an easy, intuitive and fast Customer Experience.
In short, the winners in business today are companies that are extraordinarily easy to do business with!
When you involve your team in structured, customer-focused conversations, you get:
Engaged leaders and employees focused on your customers
Access to virtually unlimited fresh ideas to solve your customer issues and enhance your customers’ experience
Increased loyalty from employees who are feel valued, resulting is greater retention and more predictable long-term revenue.
A future-proofed businesses model because you're consistently addressing issues and improving your service delivery!ABOUT DAVID AVRIN CSP
ABOUT DAVID AVRIN CSP David Avrin Is one of the most in-demand Customer Experience and Marketing keynote speakers and donsultants in the world today, He's worked with thousands of CEOs and business leaders on their business brand, customer experience and competitive advantages.
Author of a number of celebrated marketing books. including ‘Why Customers Leave (And How To Win Them Back), and David is ready to publish his next book, ‘The Morning Huddle’. Contact: https://www.visibilityinternational.com/
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian, fiercely global. Nina frequents the speaking stage and is open to gigs. For more information visit https://ninasunday.com or https://www.brainpowertraining.com.au/training-topics/ or follow Nina Sunday on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices
Are you a perfectionist or lead people with perfectionist tendencies? Is perfectionism an obstacle to progress?
Lynne Cazaly is author of Ish: The Problem with our Pursuit for Perfection and the Life-Changing Practice of Good Enough.
Unreasonably high standards on projects, tasks and pieces of work can slow down the supply chain. What if we put out our work quicker for fast feedback? Silicon Valley has adopted fast release of the beta version – ship it, fix it, ship it again. Can ‘satisficing’ – accepting a satisfactory or adequate result – be a pragmatic solution to getting tasks done? We explored with Lynne Cazaly when is the right time to accept ‘good enough’ and had a few laughs in the process.
ABOUT LYNNE CAZALY Lynne Cazaly from Melbourne, Australia, is an international keynote speaker, award-winning author and master facilitator. She is the author of 6 books including ‘Ish: The Problem with our Pursuit for Perfection and the Life-Changing Practice of Good Enough.’ An experienced radio broadcaster, presenter and producer, she's presented 10,000+ hours on-air. As a communication specialist she’s lectured in Australian Universities and consulted to industry on change and transformation. Contact: https://www.lynnecazaly.com.au/
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter).
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian, fiercely global. Nina frequents the speaking stage and is open to gigs. For more information visit https://ninasunday.com or https://www.brainpowertraining.com.au/training-topics/ or follow Nina Sunday on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices
Are little white lies the slippery slope to lack of integrity? Find out your IQ - Integrity Quotient – with this quiz at https://www.integrityintensive.com/ posing dilemmas from life and work e.g. telling white lies to get out of a lunch appointment or getting out of agreements you've made.
In this podcast episode of ‘Manage Self, Lead Others’ I interview renowned ethicist, Stuart H Brody, on how to cultivate the practice of integrity. His book, ‘The Law of Small Things: Creating a Habit of Integrity in a Culture of Mistrust’ is available on Amazon amzn.to/3cD7yFn
TALKING POINTS Stuart challenges the listener with some true-to-life ethical dilemmas and suggests even a ‘white lie’ habituates us to lack of truthfulness, making it considerably harder to be truthful in bigger things. He exposes our illusions of moral competence and urges us to practice integrity and truthfulness in the little things, so we can act with integrity in situations where consequences are far-reaching. Here’s the link to the video interview https://www.youtube.com/watch?v=sEZOySOo2U0
TALKING POINTS
· If you start telling even white lies on small things, a process begins of avoiding truthfulness. And once that starts, it’s a slippery slope leading to bigger things. · There's a duty of truthfulness. People know a white lie is not the right thing to do. They know they're being lazy or self-interested or sparing someone's feelings, when really, it's sparing their own embarrassment. It's avoiding the obligation to come up with a truthful explanation of why you're canceling. · In the Integrity Intensive quiz one question is about a manager who confides to you they plan to lay off one of your colleagues. But you know that colleague is about to buy a new house; you're concerned if they don't have a job it might create financial disaster. That's a dilemma. You have both a duty of loyalty to your boss, but there's an implied duty of truthfulness with your friend who is about to buy a house. Now you're on the horns of a dilemma. You've got a duty of loyalty, one of truthfulness. These come up at work and they're always clashing. · Integrity is really the skill of identifying promises you make, both explicitly as well as implied, in everyday life. Implied promises are harder to see, yet most of the promises we make are implied.
ABOUT STUART H BRODY Renowned ethicist, Stu Brody has served prominently in law, politics and academia. He has appeared before the Supreme Court, written numerous articles on dispute settlement and employee relations, advised Presidential candidates, served as counsel to state government on ethics and lectures nationally on matters of ethics and integrity.
Contact: https://www.integrityintensive.com/ Do the Integrity Quotient Quiz HERE.
ABOUT THE HOST, NINA SUNDAY, CSP A Certified Virtual Presenter, Nina Sunday presents virtually on 'Second Curve Thinking: Re-motivate Your People Before They De-motivate'. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional).
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe to share insights on self-leadership and leading others, highlighting emerging trends.
For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
This episode we're turning the mic around for a reverse interview with Nina Sunday by Pip Savaris, one of Nina's inhouse assistants.
TALKING POINTS The Google company’s PeopleLab Project Aristotle investigated the attributes of a manager that contribute to engagement and effectiveness. Social sensitivity means picking up subtle, nonverbal cues that only teams or individuals with high emotional intelligence will pick up. Behavior in team meetings: Fast talkers express their opinions with confidence, while reflective, introvert members of the team might withhold saying what they think.
Does profitability come from focusing on results? Or is focusing on culture the answer? And what is culture anyway? Is it socializing together, celebrating birthdays, seasonal holidays?
Look after purpose and profitability follows. Look after culture, profitability and results follow.
The second attribute of a high-performing team is conversational equality, as discovered by Google’s research project, Project Aristotle. Tool to facilitate conversational equality is the Talking Stick. Anecdote about U.S. Senator Susan Collins using a talking stick to break a deadlock between Democrats and Republicans. What's now becoming best practice is to scrap performance reviews and instead have regular one-on-ones, because fast feedback is important. More than one expert in leadership talks about the importance of starting the day with a 10 minute huddle. What's important too is sense of belonging. Patrick Lencioni talks about fear of conflict as one of the dysfunctions of a team. There's a difference between trust and psychological safety. And trust can be superficial. You may not say what you really think for fear that you will be disliked. I just learned that it's more important to tell the truth than to be liked or to be approved. The eight good behaviors of a manager and the flip side is, what are the poor behaviors we need to avoid? The world is moving slowly towards a better, best practice. If you can be part of the solution rather than part of the problem, it creates a wonderful ripple effect.
ABOUT THE HOST, NINA SUNDAY, CSP A Certified Virtual Presenter, Nina Sunday presents virtually on 'Second Curve Thinking: Re-motivate Your People Before They De-motivate'. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional).
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe to share insights on self-leadership and leading others, highlighting emerging trends.
For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram
Learn more about your ad choices. Visit megaphone.fm/adchoices
< 40:12 > TALKING POINTS What does the tagline “Our purpose is people” mean to your teams? How does it guide your decisions?
UKG mantra is “Trust, Transparency, Relationships”. Where does that comes from?
How does this mantra impact manager / employee relationships at UKG?
“Team Avengers” and cross-functional comradery and support everyone has for each other.
CEO, Aron Ain, wrote the book “Work Inspired: How to Build an Organization Where Everyone Loves to Work” referring to Kronos concepts like: • Courage to Lead • Management Effectiveness Index • MyTime
Kronos was listed as a great place to work. One of five strategic pillars is “Listening to our teams”.
Neil wrote a blog post about 2021 megatrends in HR: Trend #1 “People before profits: Businesses will adopt a greater purpose.” Trend #2 “Life-work synergy: Work and the workplace will be more centered around employees” lives.” Trend #3 “The rebirth of HR: HR will begin reinventing itself to lead these efforts.”
ABOUT NEIL SOLOMON Neil is Vice President of Asia Pacific and Latin America for UKG. He developed, executed, and led both U.S. and International organisations to drive growth in the company. He spent the past 6 years focusing on growing markets in Asia Pacific and Latin America. Neil’s global experience is instrumental in UKG operations across Australia, New Zealand, South East Asia, China, India, Mexico, and Latin America.
ABOUT CHARLIE DEWITT Charlie is Managing Director of UKG Australia, New Zealand, and South-East Asia, having been with UKG for almost 20 years. When Vice President of Business Development he drove strategy for the global enterprise to become a $1 billion software leader. Moving down under in 2018, Charles took up the role of Managing Director, ANZ/SEA as UKG seeks to expand its footprint.
ABOUT THE HOST, NINA SUNDAY, CSP A Certified Virtual Presenter, Nina Sunday presents virtually on 'Second Curve Thinking: Re-motivate Before They De-motivate'. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional).
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe to share insights on self-leadership and leading others, highlighting emerging trends.
For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 37:44 > TALKING POINTS Why is it important for organizations to be thinking about inclusion and diversity?
If you figure out how to do inclusion properly, you will gain commitment instead of compliance, and achieve more loyalty and creativity.
3 immutable forces around inclusion that will never change; 1 dominance 2 unconscious bias – have to be vigilant 3 degrees of difference Permeable factors: 1 affinity bias – 'mini-me' syndrome 2 assimilation – if people withhold their best ideas, leaders are not getting their best selves, they’re getting a simulator. 3 political correctness – walking on egg shells; afraid to speak to each other across differences. Can’t give honest feedback because might be accused of being racist. A leader has to listen to creative people e.g. Google company allows people to work 10% of time on their own projects. Psychological safety – one thing leaders can do is to go round the meeting, even a Zoom room, and ask each person to speak without interruption. While it’s time-consuming, it buys you loyalty and commitment, because everyone’s voice matters. ABOUT DR HELEN TURNBULL CSP
Dr. Turnbull is a world-recognized Thought Leader in global inclusion and diversity. She is author of two psychometric assessment tools on unconscious bias and Inclusion - Cognizant and the ISM profile, plus an eLearning program. She is a CSP (Certified Speaking Professional) member of the National Speakers Association and an accomplished keynote speaker. Contact: https://www.humanfacets.com/ Email: drhelenturnbull@humanfacets.com Resources The Illusion of Inclusion: Global Inclusion, Unconscious Bias, and the Bottom Line by Helen Turnbull Dr. Turnbull’s TED Talk: Inclusion, Exclusion, Illusion and Collusion
ABOUT THE HOST, NINA SUNDAY, CSP A Certified Virtual Presenter, Nina Sunday presents at conferences virtually and face-to-face on the subject of: 'Second Curve Thinking: How to Re-motivate Your Team BEFORE They De-motivate'.
Her 2018 book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club.
Holding a Bachelor of Arts and Diploma in Education, and a graduate in Production Management from the Australian, Film, TV and Radio School, Nina is a Past Chapter President of Professional Speakers Australia and CSP (Certified Speaking Professional) member.
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe to share insights on transforming culture, self-leadership and leading others, highlighting emerging trends.
For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 34.16 > TALKING POINTS Gabrielle Dolan spent 17 years working for National Australia Bank in a senior leadership role in change management and project management. She experienced firsthand the challenges of communicating.
'As a leader, you think you've communicated, but then people aren't getting the message,' Gabrielle says.
Gabrielle noticed that when she shared a story to communicate a message, people not only understood the message, but more importantly, they better remembered the message. And then she noticed good leaders were sharing stories.
At 3-day conferences with speaker after speaker, the brilliant ones were brilliant because of stories.
We need all the facts and figures and data, but it's stories that create emotional connection. People make decisions based on emotion, but they then search for evidence to support that emotional decision.
Types of stories:
Origin stories e.g. the origin of Mattel’s Barbie doll,
Creation stories, how the company started or how the product started.
A company doesn’t want to lose their corporate memory of stories.
We can teach people the value of storytelling, educating so they share stories more effectively but also find stories from the past that we can use to inspire the future e.g. show the vision or the values and the behaviors of what we try to live by as a company.
A manager can pose a question such as, tell me a time when one of you did something for a customer that made a difference to them, or tell me about a time when you felt really proud to work for this organization.
I might bring 20 people together, some from the front line, senior people, junior people and ask them questions. Someone will tell a story and then someone goes, ‘Oh yeah, that reminds me of . . .’
In 2 hours you could probably hear 50 stories; five or 10 are absolute gold. And at the end people go, ‘I just feel so proud to work here.’
ABOUT GABRIELLE DOLAN Gabrielle Dolan holds a master’s degree in management and leadership from Swinburne University, an associate diploma in education and training from the University of Melbourne, and is a graduate of the Harvard Kennedy School of Executive Education.
Gabrielle is the bestselling author of 'Real Communication: How to be you and lead true', a finalist in the Australian Business Leadership Book Awards for 2019. Her other published books include 'Stories for Work: The Essential Guide to Business Storytelling' (2017), 'Storytelling for Job Interviews' (2016), 'Ignite: Real Leadership, Real Talk, Real Results' (2015) which reached the top five on Australia’s bestselling business books and 'Hooked: How Leaders Connect, Engage and Inspire with Storytelling' (2013).
The International Association of Business Communicators, Asia Pacific region, awarded her 2020 Communicator of the Year.
The ultimate expression of her passion for the cause is her Jargon Free Fridays (jargonfreefridays.com).
Her latest title, 'Magnetic Stories: Connect with customers and engage employees with brand storytelling' is just published by Wiley, 1 March 2021 available on Amazon and Booktopia
Contact: https://gabrielledolan.com/
ABOUT THE HOST, NINA SUNDAY, CSP A Certified Virtual Presenter, Nina Sunday presents virtually on 'Second Curve Thinking: How to Re-motivate Before They De-motivate'. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional).
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe to share insights on self-leadership and leading others, highlighting emerging trends.
For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 26:06 > TALKING POINTS You've got to be constantly evolving or you have no right to lead others. Cultivate a fascination with expanding your epistemology i.e. the sum total of your knowledge, skills and experience, to date. My latest book, Shift Culture, refers to self-leadership principles. I introduce a praying mantis character called Sol, short for solitude. Show me someone who's effective as a self-leader and they most likely give themselves what I call solitude time. They use the Sol Principle and, like the praying mantis, sit quietly 3 to 4 times a week for around 20 minutes, reconnecting with their mission, their purpose, their goals, their aspirations; shutting down the noise; to hear quiet whisperings come through, nudging them in the direction their soul, their spirit, wants to go. The Sol Principle is about the discipline of creating time to re-energize through solitude. R.E.A.P.A. model - Relax - Envision - Assess - Patience - Act How can a leader encourage team members to demonstrate more self-leadership? Have solitude thinking sessions; 15 - 20 minutes, sit quietly, think about the issues and the problems; tap into your subconscious mind. Come back with a couple of ideas. Before we jump into acting, let's just apply the REAPA process. Give people a chance to change their physiology, do something different than just sitting around the meeting table. Go for a walk, serve a couple of customers, let your subconscious mind percolate and just let it sit and reflect on it for awhile. You'll be amazed at the creativity when you come back together.
ABOUT IAN STEPHENS CSP Consistently voted as one of the top 20 motivational speakers in Australia and designated a Certified Speaking Professional (CSP) by Professional Speakers Australia, Ian is in the top 12% of speakers globally. A published author of 4 books, including SHIfT CULTURE, he's creator of 11 online resources. Contact: https://ianstephensspeaks.com/contact-ian-stephens/ Book, ‘Shift Culture: Delivering business results with a high performance team culture’; https://ianstephensspeaks.com/product/shift-culture/
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional). In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe to share insights on self-leadership and leading others, highlighting emerging trends. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 26:15 > TALKING POINTS What is an intrapreneur? They are an entrepreneur who works inside an organization. They are an organization's lifeblood.
Intrapreneurs often ask the difficult questions. They are likely to step up and challenge the status quo and ask, ‘Why are we doing it this way?’
But they need to do a lot of groundwork so people can be ready to hear what they have to say. The intrapreneurialism movement is so important right now
How can an organization foster an intrapreneurial culture?
Firstly, identify the entrepreneurs. How? Profile your workforce.
Secondly, give people permission to experiment, permission to think differently, permission to use their creativity, permission, to put their hand up and say, we could do this in a different or better way.
ABOUT DR IRENA YASHIN-SHAW Dr Irena Yashin-Shaw is on a mission to liberate underutilised talent within workplaces. Spearheading the intrapreneurialism movement in Australia and globally, she founded the Global Intrapreneurs Institute and is founder and editor–in-chief of Intrapreneur Magazine. Contact: https://www.drirenayashinshaw.com/ Global Intrapreneurs Institute: https://www.gii.institute/ Intrapreneur Magazine: https://intrapreneurmagazine.com/
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents virtually in Australia and internationally on transforming workplace culture, productivity and influence. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional).
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends.
For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 30:09 > TALKING POINTS The most innovative companies look across three areas; process, product and service. Why is it important for a manager to lead innovation and how can that be done?
Innovation can make a massive difference. It relieves job boredom and can bring a new lease of life; an energy that wasn't there before.
An innovative company doesn't need a whiz-bang product. It could be what's happening internally. If you can innovate your process, then that's automatically going to increase the valuation or the multiple of your EBIT.
Mistakes: 3 types:
real mistake - wrong process executed
blackout - part of the process forgotten
slip-up - right process executed incorrectly
How a manager can lead innovation:
facilitate an innovation exercise
generate insights and ideas
validate and prototype
effectively pitch to convey the value of the idea
Insights: 3 criteria:
how workable?
how unmet?
how winnable?
Ideas criteria:
how technical?
how easy or difficult?
financial return?
Tactically, does this idea solve a problem the organisation wants or needs solved? Does it relate to the bigger picture? How many unknowns are there? Use a scoring process to evaluate.
COVID created a paradigm shift and given people a new opportunity to lead an inspirational culture.
ABOUT NILS VESK, CSP Nils’ research identified the major cause of this problem is that our biases get in the way of innovating. Nils has reinvented the innovation process through the use of innovation archetypes. Nils' quest is how to deal with obstructions to innovation.
Professionally trained as a designer, Nils Vesk uses ‘Design thinking’ to become Australia’s ‘Innovation Architect’. Nils is the author of: ‘Innovation Archetypes , democratising innovation' (2015), and coming up soon, his new book, 'Re-invention Sprint'. Nils Vesk can be contacted at https://nilsvesk.com/ and https://thereinventionclub.com/
ABOUT THE HOST, NINA SUNDAY, CSP A Certified Virtual Presenter, Nina Sunday presents virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional). In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe to share insights on self-leadership and leading others, highlighting emerging trends. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 28:30 > Co-elevation - how do you raise people up to bring out their brilliance? Everyone in the team is expected to be both a leader and a supporter. Leapfrogging: the leader allows the supporter to take the lead, then the leader supports them, the faster they understand what the hot seat feels like. Introverts can make good leaders as much as extroverts. Set up the mission and the alignment for the team member so they know how they are contributing.
ABOUT TRICIA BENN: Tricia Benn is a Partner and Chief Community Officer of the C-Suite Network and General Manager of The Hero Club, an invitation-only membership organization for CEOs, founders, and investors.
As an executive within both organizations, her mission is to build a platform and community that accelerates the success of c-level executives. She is a leader in creating an executive community of collaboration, based on integrity, transparency, and measuring success beyond the numbers alone – ‘The Hero Factor.’
This approach has driven her more than 20-year track record of industry disruption in building new businesses, revenue streams, and delivering double digital and more, year-over-year growth.
In addition to sitting on multiple business, associations and not-for-profit boards, Benn served as a senior executive for three enterprise-level organizations in market research, telecommunications, media marketing, and advertising. As Global Chief Marketing & Strategy Officer and U.S. Managing Director within MDC Partners, a $3 billion global holding company, Benn’s leadership drove double digit growth year-over-year and new contracts with some of the most important impact players in the world.
An award-winning business leader and international speaker, Benn shares an inspiring, practical and actionable message that empowers great leaders to take their businesses to the next level.
Learn more at www.c-suitenetwork.com and https://heroceoclub.com/ or connect on LinkedIn, Twitter or Facebook.
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional).
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 26:21 > TALKING POINTS Leadership is ability to build relationships so we can achieve our goals together with compassionate accountability. Intentional leadership is being aware.
Leadership is a responsibility, not a position.
THE most important interpersonal skills for a leader is coaching and questioning.
The seven steps of intentional leadership is a model of leadership development. Step one is purpose.
The three dark knights of leaders:
narcissist
sociopath
Machiavellian
Two types of people - character flaws vs. neurotic. Work with neurotic people because they take responsibility. Character-flawed people won't accept responsibility.
Hiring a coach. It is the fastest way to improve your capability.
ABOUT DR GARY MCGRATH Dr Gary McGrath can be contacted at https://statarius.com/
After serving in the United States Army, commanding a unit of over 120 soldiers at the age of 25, Dr. Gary began his 40-year business career in manufacturing, information technology, and marketing. He worked with technology startups and Fortune 500 companies, including Proctor & Gamble, Scott Paper Company, Novell, IKON Technology Services.
With a Bachelor’s degree in Mechanical and Metallurgical Engineering, an MBA, and a Doctor of Business Administration degree, Dr Gary founded Statarius, a leadership development firm, with a mission to Make Good Bosses into Great Leaders with Compassionate Accountability. He created a leadership process, LeaderStep7, which takes a holistic approach to developing leaders at all levels of an organization.
ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club.
With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional).
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 23:26 > This episode we're turning the mic around for a reverse interview with Nina Sunday by a member of the podcast crew, Maeve Bailey.
TALKING POINTS
What are common business writing mistakes?
If you use too many words when you write, the recipient takes longer to read it; can be harder to decipher. Seeing a sea of words without white space or layout or bullets might create a ripple effect of the recipient putting the email aside to read later, slowing down the chain of communication.
What are top complaints about email communication? - old subject lines re-used for a new subject - not taking time to add a courtesy salutation - long sentences that are hard to follow; write one sentence, one idea - red flag words that turn off the reader e.g. ‘unfortunately’, ‘you should’ - unnecessary words making it too wordy
The five sentences initiative - all email responses to be 5 sentences or less. Quick wins to eliminate needless words – avoid qualifiers.
Pet peeve – unnecessary apostrophe in plurals e.g. video’s, book’s, etc. When to use apostrophe to show possession and in contractions.
The contraction, ‘could’ve’, pronounced as ‘could of’; subsequently leading to being spelled as ‘could of’. Eww!
Add positive tone to emails to influence and build rapport, considering emails are words only with tone of voice, body language and facial expression absent.
Redundancy is unnecessary repetition adding to wordiness e.g. ‘reason why’, ‘close proximity’.
How bullets or dot points aid comprehension and memory, and provide white space that is visually inviting to read.
Techniques to avoid writer’s block:
- plan a document with pen and paper away from your desk; get your brain into big picture mode. - turn paper to landscape instead of portrait - ask who, what, where, when, why, how? - freewriting technique
When to pick up the phone instead of emailing?
- the power to influence a yes response comes from picking up the phone.- seek first to understand; don’t start an email war - any time you find yourself writing and rewriting a particular paragraph because it’s hard to explain, it's time to pick up the phone.
ABOUT NINA SUNDAY, CSP BA (Eng), Dip Ed (Eng), Graduate (Direction/Production Management) of Australian Film, TV and Radio School, Certified Speaking Professional, Certified Virtual Presenter, Cert IV Workplace Training and Assessment.
Nina Sunday presents virtually and face-to-face on workplace culture, communication and productivity.
She is host of the business podcast, ‘Manage Self, Lead Others’ on the C-Suite Radio network.
After working in education, performing arts, sales and television, Nina Sunday founded Australian training company, Brainpower Training, with a network of Facilitators delivering leadership development and communication skills training to government and private sectors.
Nina’s 2018 book, ‘Workplace Wisdom for 9 to thrive; 12 soft skills you need to accelerate your career’ is available on Amazon, and is a selection of the US-based C-Suite Book Club’s list of leading business books.
Nina was a popular Chapter President of Professional Speakers Australia in 2020, 2013 and 2012.
Want to learn clear, concise, effective business writing skills? Virtual online course starting soon. Go to https://www.brainpowertraining.com/virtual-business-writing Learn more about your ad choices. Visit megaphone.fm/adchoices
< 45:59 > In this special edition of Manage Self, Lead Others we’re bringing you an interview from the All Business with Jeffrey Hayzlett podcast featuring a conversation with Dr. Gleb Tsipursky.
When it’s time to make decisions, leaders are often people everyone else looks up to. However, being a leader doesn’t guarantee that we always have the right answers – or even an answer. My guest today is on a mission to help leaders be more strategic decision-makers by avoiding traps of costly judgment errors, or cognitive biases. ABOUT DR. GLEB TSIPURSKY Dr. Gleb Tsipursky is a behavioral economist, cognitive neuroscientist, futurist, and author of “Never Go with Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters.” This discussion was recorded during a C-Suite Network Digital Discussion. If you like what you heard, consider joining the C-Suite Network. Find more information at this link https://c-suitenetwork.com/executive-membership Connect with Dr. Tispursky: https://disasteravoidanceexperts.com/glebtsipursky/ Learn more about your ad choices. Visit megaphone.fm/adchoices
< 25:00 > TALKING POINTS Brand messaging for executives and their teams and increases their visibility and influence, which enhances their ability to steer the future.
It’s important to look like we’re part of the business network.
One of the good behaviours of an effective manager is to assist their team members, their supporters, with their career trajectory.
Building blocks for your brand message and personal brand.
It is important to share who we are, being authentically ourselves so people can find us and understand what we bring.
The LinkedIn ‘About’ section is absolutely powerful. Write it in first person to communicate your truth strongly. Share your principles and your passion.
ABOUT CAROL KAEMMERER Internationally recognized executive branding expert, professional speaker and author of the award-winning book LinkedIn for the Savvy Executive, Carol Kaemmerer creates powerful brand messaging for senior executives and their companies to increase their visibility, influence, and ability to steer their future. The SECOND EDITION of Carol's award-winning book, LinkedIn for the Savvy Executive, updated with new content for people in #jobtransition, people #50plus and action steps to guide you to your best profile and use of the platform. Order on Amazon: https://amzn.to/2VZGyqy A member of National Speakers Association and a Certified Virtual Presenter, Carol is also an Advisor to the C-Suite Network. Learn more about your ad choices. Visit megaphone.fm/adchoices
< 24:30 > TALKING POINTS Simple problems are straightforward. Complex problems are mechanical or technical. Wicked problems, you cannot solve provably; lots of possible solutions, messy.
Biggest issue: we don’t accept wicked problems are wicked.
Surge capacity is the energy level needed to respond to a crisis. Surge capacity depletion - where do I find the energy to deal with the crisis after I’ve used it all going above and beyond in order to rise to the occasion?
Design thinking involves focusing on what works. Focus on 20%, what are your key principles and your number on objective? This creates the 80% of the benefit you are getting
The human-centered bit is the most important thing about design thinking; it is always around empathy.
Instead of trying to control everything, see the energy, the power, the imagination, the innovation and all that comes from doing what’s important well. Taking how people work naturally and their strengths and letting them fly with it allows people to give you more of themselves.
Instead of focusing on the problem Focus on what you want to create. Sit in the mess for longer to see and feel how it works.
People get nervous about right and wrong. Instead, reflect on the idea. Is it working? Isn’t it? Is it adding value? Isn’t it?
See what’s going on, get lots of information and do your research. Reflect upon it and start coming up with ideas. Then try stuff and navigate by doing.
WORK CITED:
Fox, Mo, 'Wicked Wisdom: Creative approaches to the problems that drive us crazy' Available from https://mofox.com/wicked-wisdom/
Mo Fox can be contacted at https://mofox.com/
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 19:22 > TALKING POINTS
Most of us want to be part of something that's meaningful and weighty and worthwhile.
If you know what you stand for it's easier to know what you say yes to, what you say no to.
KFC example when 80% of their stores in the UK ran out of chicken. KFC's purpose is about consistent customer experience. Even though some stores had stock, because they realized that it couldn't be a consistent customer experience which went against their core values, their purpose as a brand, they closed all their stores across the UK.
If an organization is going to say, this is what we stand for, this is our purpose, or this is the DNA of the organization, everything has to support that.
Toyota sales reps in dealerships get paid based on the customer satisfaction rating they get after the sale. How can put in place incentives that reinforce the purpose and values?
If leaders don't care about the things they give lip service to breeds massive cynicism in the organization. It’s a huge breach of trust.
Managers can give a sense that what I do, my small part, translates to something that's bigger and more ambitious and meaningful. That's part of the key to keep people engaged and inspired by the purpose and the vision.
How do you tell stories that model the behavior you want to see? Stories build culture, for example, the story of the customer service rep who went above and beyond.
Bill Bernbach is famous for saying, “A principle isn't a principle until it costs you something.”
What question can an organization ask itself in order to arrive at purpose? Why do we exist?
Michael McQueen can be contacted at https://michaelmcqueen.net/
Michael's most recent book is The Case for Character: Why Trusted Brands are More Lucrative, Loved and Long-lasting'. Available from: https://michaelmcqueen.net/store/the-case-for-character
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 25:50 > Accor's HR Head is excited about the future. Sarah Derry, SVP of talent and culture at hotel group Accor, talks to Nina Sunday.
TALKING POINTS Accor Group’s 'Heartist' culture, empowering employees to be authentically themselves, to transform the customer experience.
Heartist (heart + artist) 4 Key Principles: - people crave belonging - people want the ‘real deal’ - every person has a story - people hate to be wrong.
Heartist culture makes employees feel valued and welcome, to make customers have better journeys in the hotel.
Good customer service is about the meeting of two stories: the story of the customer, (the hotel guest), and the story of the team member.
How often should a manager have one-on-one meetings with individual contributors vs. a group meeting?
Accor Group’s culture is taking time to get to know colleagues e.g. always start a meeting with some conversation around ‘How are you? How’s the family?’ etc.
Heartist principles included in new hire onboarding. Heartist’s approach to warmth and caring is deeply based on science e.g. Harvard’s Prof. Amy Cuddy.
Work Cited: Mitchell, Peter. ‘Why Accor's HR Head Is Excited about the Future.’ Human Resources Director, 13 Oct. 2020. Retrieved from: https://www.hcamag.com/au/specialisation/leadership/why-accors-hr-head-is-excited-about-the-future/235974
ABOUT SARAH DERRY Sarah Derry joined the Accor Group in April 2017 as VP Talent and Culture Australia after working as Director of HR consulting firm, People REACHING Potential (PRP), and Regional Director of Human Resources for an international company responsible for the businesses in Australia, New Zealand and Pacific region.
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 22:26 > TALKING POINTS Google’s Project Oxygen was an evidence-based approach focusing on changing manager behaviour by identifying the 8 good behaviours of a manager. More recently another 2 behaviours have been identified by Google, to make 10 good behaviours.
‘The Big Reset Playbook: What’s Working Now’ published August 2020, by Josh Bersin Academy describes the React – Respond – Return – Transform cycle.
Build back better. Make it a better world, better for your employees, more productive, more customer-focused. It’s a pathway to transformation.
Presenteeism leads to people just doing the minimum.
People in organisations won't want to be told when COVID is over to just come back to work. People want flexibility and have their needs listened to and met.
The rise of trust and support; working from home has forced managers to trust and be supportive of their employees.
The launch of Sanofi University in March was accompanied by a company-wide challenge to achieve one million hours of learning by June.
Amid COVID, some organizations are tightening the purse strings and won't do any learning until they know for certain what's happening. They see learning as a cost. Are they the ones not to thrive when recovery happens? We need to learn new things. We need to try new approaches. We need to innovate. We need to reframe, and how you can do those things without learning?
When a manager says, ‘Don’t think, just do’, that's a recipe for disaster. It's going to require an innovative, adaptive approach moving forward into the future.
Organisations are reassembling themselves as they're going along. Some organisations have turned on a pinhead.
There is a difference between individuals in organisations learning and organisational learning.
Works Cited Paine, Nigel, 'Workplace Learning', Kogan Page, www.KoganPage.com, January 2020. Use code - FRIENDSOFNIGEL - for discount. 'Google's Project Oxygen: Do Managers Matter?' by David A. Garvin, Alison Berkley Wagonfeld, Liz Kind, Harvard Business Review, Harvard Business Review, April 2013. ‘The Big Reset Playbook: What’s Working Now’, Josh Bersin Academy, August 2020 https://joshbersin.com/2020/08/the-big-reset-playbook-whats-working-now/ ABOUT NIGEL PAINE: As former Head of BBC Television's Learning and Development operation, Nigel Paine's team developed a comprehensive leadership development program for over 6,000 staff, an award-winning intranet, and state of the art informal learning and knowledge sharing networks.
With a Professorship from Napier University in Edinburgh, Nigel Paine is a Fellow of the Chartered Institute of Personnel and Development (CIPD), Learning and Performance Institute (LPI), the Royal Society of Arts (RSA) and a Masie Learning Fellow in the USA.
Speaking regularly at conferences around the world, Nigel teaches on a doctoral program at the University of Pennsylvania and for Chicago Booth Business School.
He presents a monthly TV program (Learning Now TV) and shares a weekly podcast (with Martin Couzins), 'From Scratch'. BOOK DISCOUNT COUPON CODE His most recent book, 'Workplace Learning', published January 2020, focuses on Learning Organisations and Learning Culture. Available from Kogan Page - www.koganpage.com - use code FRIENDSOFNIGEL for 20% discount and free postage and packing in the UK and USA.
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 20:12 > Effective leaders empower the people they lead. Too much 'telling' is autocratic and dictatorial, and doesn't serve those they lead. Being a good listener is a trait of an effective leader. When people feel heard, they feel empowered. Great leaders empower the capability of everyone around them. When things go well, they let others take the credit, yet when things go wrong, are willing to take responsibility. TALKING POINTS: · ATTITUDE X BEHAVIOUR = CONSEQUENCES Attitude drives behavior; consciously shift your attitude and drive different behaviors to produce more desirable consequences · Why are some people self-motivated, (others not)? · Can you learn to be more self-motivated? · We can't always control what happens to us, but we can choose our attitude towards it. · A.B.C. – Attitude shifts Behavior which produces Consequences · You can drive motivation by shifting your attitude · Gratitude is an attitude shift · The value of recognizing opportunities. (Many people miss opportunities.) · Purpose generates passion, and passion is motivating. · Get deeply in touch with why we do something – that’s where motivation comes from. · If passion starts to wane, the 'why' is the thread keeping it together. · Entrepreneurs frequently say they failed really big. The key is to use failure as an opportunity to learn and drive more growth and opportunity · See, taste and smell the end goal. · It comes down to how you spend your time and who you spend your time with. · You don't have to be the first, you just need to be the most tenacious! · The power of motivation; hacking a rockstar attitude. People feel most fulfilled when they contribute to something. Great leaders are the ones that nurture others to bring out the best in them. To retain great people in the workplace, make them feel great, make them feel valuable, make them feel like they contribute to something bigger than themselves. === Mark Schulman, a rockstar legend in the music world, tours as drummer for P!NK. When off from touring, Schulman is an international speaker on ‘Hacking the Rockstar Attitude’, having previously toured with Destiny’s Child, Billy Idol, Cher and Tina Turner. A strategic thinker, Mark Schulman speaks on the power of attitude to executives and CEOs from Fortune 500 companies such as IBM, American Express, Dell. He's currently immersed in writing his soon-to-be-published book, 'The Power of Attitude'. CONTACTS: Mark Schulman can be contacted through www.MarkSchulman.com
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 23:59 > When anyone we know - at work or in life - has an issue (big or small), most of us have not been trained how to be truly supportive. If we don't know precisely what it means to respond with empathy, we might inadvertently fall into offering advice (instead of empowering them to discover their own solution) or even closing down the conversation prematurely. Dr Rich Allen reveals some of the communication dead-ends and how to avoid them: - reassurance - offering advice - spotlighting === Richard Allen, Ph.D., is a highly regarded educator and master trainer with more than 40 years' experience in training and education. Founder and President of Green Light Education, he is the author of many popular books in both fields, including: Humane Presentations, TrainSmart, and Green Light Classrooms. He has taken his dynamic – and sometimes highly unusual – teaching and presenting strategies all around the world. He can be contacted through https://www.greenlighteducation.net/
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 22:38 > In these uncertain times, our colleagues might need extra support. Our intentions might be good, yet sometimes managers fail to spot that people are asking for help – and the moment passes. In this episode, Nina Sunday interviews Australian Leadership expert, Cecille Heath, (Sydney) who offers ways to help a leader avoid falling into the trap of being emotionally 'blind'. She refers to the Skill / Will matrix - high vs. low will and high vs. low skill. Learn how to recognise when you need to have a deeper conversation and understand how to have more emotionally intelligent, compassionate and helpful interactions with those you are trying to support. === CECILLE HEATH B. App Sc (Computing), Grad. Dip. Corporate and Applied Finance (Securities Institute), Cert IV (TAE) Training and Assessment. Former Principal of global consultancy, Rogen International, Cecille managed a team of trainers specializing in driving better business performance through persuasive communication skills and strategies. Cecille has delivered training and strategy sessions to a long list of top 500 clients. Accreditations include The Predictive Index, Strength Deployment Inventory, NLP (Neuro-Linguistic Programming) Louis Allen Worldwide Management System and Conflict Resolution (current).
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 36:30 > This episode we're turning the mic around for a reverse interview with Nina Sunday by Pip Savaris, one of Nina's inhouse assistants. Talking points include: - Best practice for leading online team meetings - Pro tips to look and sound professional - Tools and functions that make the presentation engaging and interactive - What leaders should NEVER do in a meeting Nina Sunday says, 'A manager needs to become competent with all the bells and whistles of their platform, whether MS Teams, Zoom, GoToMeeting, Webex, etc. I've used all these platforms, and in this session I'll discuss equipment and setup relevant to all online presenting, while including advanced tips for engagement.' Certified Virtual Presenter, Nina Sunday (CSP, BA, Dip Ed), is an international virtual presenter and face-to-face workshop leader in Australia on productivity, communication and workplace culture. Producer of the business podcast, Manage Self, Lead Others Nina Sunday interviews key experts in self-leadership and leading others, highlighting emerging trends since COVID. Her book, ‘Workplace Wisdom for 9 to thrive; Proven Tactics and Hacks to Get Ahead in Today’s Workplace’ is a selection of the C-Suite Network Book Club. Founder and Managing Director of training company, Brainpower Training Pty Ltd, www.BrainpowerTraining.com.au, she leads a team of Facilitators Australia-wide. Video version can be viewed here: https://www.brainpowertraining.com/Q&A-10-zoom-tips For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 29:01 > David McIvor Ph.D., author of 'Working From Home Safety Handbook', published 2018 explores traps and pitfalls associated with working from home and offers suggestions on how to avoid them. Talking points include: - Ergonomics of the home office - Safety and Security of the home workplace - Setting boundaries: claiming ‘My Space’ and ‘My Time’ - Psychological safety and avoiding psychosocial hazards - Accepting the new normal, adapting and appreciating the benefits. DR DAVID MCIVOR Ph.D. is an Australian workplace health and safety consultant and trainer with over 30 years’ experience. A Chartered OHS Professional with the Australian Institute of Health and Safety, David is a Member of the Ergonomics Society of Australia, a Professional Member of Professional Speakers Australia and an Inaugural Fellow of the Australian Institute of Company Directors. Link to the free checklists: https://worksafety.safechkout.net/wfh-downloads To get a copy of Dr. McIvor's book: http://www.worksafetyathome.com.au/ Video version can be viewed here: https://www.brainpowertraining.com/q-a-11-david-mcivor-1
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 28:33 > Based on the findings of a recent Gallup global meta-analysis of 62,965 business units and teams and published in the organizational science journal, Human Performance, May 2020, Nina Sunday interviews Australian Leadership expert, Kirk Fisher. This global study identifies five attributes that differentiate resilient business unit cultures from others: 1. Clear expectations. 2. Right materials and equipment. 3. Opportunities for employees to do what they do best. 4. Connection to the mission or purpose of the organization. 5. Coworkers committed to quality work. Talking points include:
COVID as an opportunity to reinvent what we do and how we do it
Communication, connection, feedback. If you’ve been doing it a little bit; now you need to do it a lot!
Importance of one-on-one meetings (conversations).
Meetings – don’t mix remote and in-person attendees. If one is remote, make everyone remote.
How does a manager develop their EQ?
What is the silver lining in COVID?
Where do you find hope?
WORK CITED: 'Is Your Culture Resilient Enough to Survive Coronavirus'. https://www.gallup.com/workplace/311270/culture-resilient-enough-survive-coronavirus.aspx Video version can be viewed here: https://www.brainpowertraining.com/Q&A-9-mistakes-managing-remotely
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 28:22 > Research published 30 June 2020 by the Adecco Group, 'Resetting Normal: Defining the new era of work', captures input from 8,000 office-based workers in eight countries. Five trends are emerging. In this episode, I interview highly commended former Royal Australian Air Force Leadership expert, Mark Jones, about these 5 changes to workplace culture: 1. The future of work will be flexible. A hybrid model of a perfect mix of remote and office work will be the norm. 2. Tracking results, not number of hours, as the new way to measure productivity. 3. High-EQ leadership is the new best practice, but leaders need to lift their game in that area. Workers want leaders to display more empathy and support for their mental wellbeing during worklife after the pandemic. Managers will need help knowing these new norms and behaviours. 4. Increased appetite for upskilling in digital skills as well as soft skills and how to manage remote working. 5. Workers surveyed feel it’s up to employers to understand there’s a shift, and be proactive to drive these changes (not rely on workers to ask for it). MARK JONES, Dip. Assessment and Workplace Training, RAAF Leadership training, NLP Practitioner, former Leadership trainer with the Royal Australian Air Force, is a dynamic Leadership Facilitator (Brisbane) with over 19 years’ experience in learning and development. Formerly a Senior Facilitator in Airmen Leadership for the Royal Australian Air Force (RAAF), the Commander of RAAF Training awarded Mark a commendation for excellence in Leadership training. He can be reached through Brainpower Training Pty Ltd and info@brainpowertraining.com.au Video version available here: https://www.brainpowertraining.com/Q&A-8-resetting-normal-defining-the-new-era-of-work
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 28:33 > Nina Sunday interviews Brainpower Training Selling Skills expert, Matt Featherstone. Talking points include: - What sellers need to know to influence millennial B2B decision-makers - When making a buying decision, millennials prefer to self-educate - Why it's crucial for a seller to avoid the ’telling’ trap - How millennials are influenced and who do they take advice from? - How to 'nudge' a millennial to know what they don’t know Matt Featherstone BA (Psych), Cert. Adv. Facilitation Adult Lrning, Cert IV Training and Assessment is an experienced Facilitator in Sales, Key Account Management and Winning Tenders and Bids. After nine years IBM, Matt was promoted to Senior Manager, Product Strategy. During five years at Telstra Business Services Group (Corporate) he became National General Manager. Subsequently, he joined another telco, Macquarie Telecom, then other tech startups. If you'd like Matt Featherstone to work with your people for either virtual online or face-to-face (Sydney) sales training, he can be contacted through Brainpower Training Pty Ltd or info@brainpowertraining.com.au . Video version can be viewed here: https://www.brainpowertraining.com/Q&A-7-Millennial-Decision-Makers
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 20:48 > Nina Sunday interviews Australian Strategic Planning Facilitator, Cecille Heath. Recently a client from a large government organisation contacted Nina Sunday for a facilitated session with their IT team to co-create their own Vision and Mission statement, as distinct from the big organisation goal, and one they can identify with and commit to. That got her wondering, do more teams need to do this? She asked Sydney-based Facilitator, Cecille Heath. Leading mission and vision sessions with teams is what Cecille does, both as face-to-face and live virtual sessions. This episode explores: - What is the difference between a Vision and a Mission? - Why should a team have its own Vision/Mission statement and how does it help them? - Are some Vision / Mission statements trite and uninspiring? CECILLE HEATH B. App Sc (Computing), Grad. Dip. Corporate and Applied Finance (Securities Institute), Cert IV (TAE) Training and Assessment. Former Principal of global consultancy, Rogen International, Cecille managed a team of trainers specializing in driving better business performance through persuasive communication skills and strategies. Cecille has delivered training and strategy sessions to a long list of top 500 clients. Accreditations include The Predictive Index, Strength Deployment Inventory, NLP (Neuro-Linguistic Programming) Louis Allen Worldwide Management System and Conflict Resolution (current). Video version available here: https://www.brainpowertraining.com/q-a-6-cecille-heath
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
Nina Sunday interviews Australian Change expert, John Prentice. With people working from home amid COVID means that employees may re-assess what they really want out of their work life. To retain top talent, Leaders need to authentically connect with their people, especially if they're working from home (WFH). At the same time, when people return to the office, be prepared for conversations about what their people have been reflecting on during their WFH time, including their career trajectory. JOHN PRENTICE, B Ec, Cert Prof Devt (Wharton) has over 20 years’ experience in change and people development. He’s accredited to lead Prosci® Certification and is an accredited ExperiencePoint® facilitator, leading virtual, gamified business simulations for change management and innovation. He can be contacted through Brainpower Training Pty Ltd and info@brainpowertraining.com.au Video version available here: https://www.brainpowertraining.com/Q&A-5-ADKAR-Awareness
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
This episode we're turning the mic around for a reverse interview with Nina Sunday by Pip Savaris, one of Nina's inhouse assistants. Nina shares the biggest no-nos she observes most of the workforce is doing which actually contributes to people feeling under pressure and out of control. Nina Sunday recently conducted a client survey which showed the number one issue for people working from home (as well as in-office) is how to overcome feelings of overwhelm and mind churn (where the mind keeps going over and over everything they have to do). 'Multi-tasking is a myth', says Nina Sunday. 'It's really switch-tasking. Neuroscience tells us this start/stop/start activity is interruptive and tough on our brains. In fact, it costs us time instead of saving time, and makes us prone to mistakes. It also saps our energy.' ABOUT NINA SUNDAY Certified Virtual Presenter, Nina Sunday (CSP, BA, Dip Ed), is an international virtual presenter and face-to-face workshop leader in Australia on productivity, communication and workplace culture. Producer of the business podcast, Manage Self, Lead Others Nina Sunday interviews key experts in self-leadership and leading others, highlighting emerging trends since COVID. Her book, ‘Workplace Wisdom for 9 to thrive; Proven Tactics and Hacks to Get Ahead in Today’s Workplace’ is a selection of the C-Suite Network Book Club. Founder and Managing Director of training company, Brainpower Training Pty Ltd, www.BrainpowerTraining.com.au, she leads a team of Facilitators Australia-wide. Video version available here: https://www.brainpowertraining.com/Q&A-4-Priority-Management For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 27:21 > Nina Sunday interviews Australian Leadership expert, Kirk Fisher (Melbourne) about how leaders find their way when fresh strategy is needed. It is easy for a leadership team to be overwhelmed by the choices they need to make in a business world turned upside down. Kirk Fisher's approach: — Use observation, to develop perspectives about what is really going on. — Use the right level of planning for the complexity of that situation. — Effectively test and feed back into the system. KIRK FISHER MA (Human Development), B Music, Dip Business, Dip Business HR held senior leadership positions - Principal Director of Learning and Development at Workplace Training Advisory of Australia and Director and Head of School at National Excellence in Schools Leadership Institute. Kirk is skilled in Adaptive Leadership and successfully trained as an Advanced Facilitator with the Groupwork Institute of Australia. He also authored and presented papers on Leadership, Education and Mindfulness and worked in Cultural Change, Communication and Leadership for government and corporate clients. Accredited in Human Synergistics LSI and OSI, and IECL Level 1 and 2 Executive Coaching, he can be contacted through Brainpower Training Pty Ltd or info@brainpowertraining.com.au Video version can be viewed here: https://www.brainpowertraining.com/Q&A-3-Strategic-Planning
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices
< 22:48 > The new remote working reality requires a flexible approach. Find out how to empower your team to confidently problem-solve and make competent and intelligent decisions. Nina Sunday interviews Mark Jones, former Leadership trainer with the Royal Australian Air Force and expert on leading people. === MARK JONES, former Leadership trainer with the Royal Australian Air Force, is a dynamic Leadership Facilitator (Brisbane) with over 19 years’ experience in learning and development. Formerly a Senior Facilitator in Airmen Leadership for the Royal Australian Air Force (RAAF), the Commander of RAAF Training awarded Mark a commendation for excellence in Leadership training. He can be contacted through info@brainpowertraining.com.au Video version can be viewed here: https://www.brainpowertraining.com/Q&A1-empower-your-team
About Nina Sunday CSP
In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.
A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. For more information visit https://ninasunday.com or follow Nina Sunday on LinkedIn, Twitter or Instagram Learn more about your ad choices. Visit megaphone.fm/adchoices