The Only One Business Show: Recent Episodes
James Nathan
The Only One Business Show features James Nathan one of the UK's leading business development, sales and service excellence experts.
Each show focuses on and highlights outstanding practices and experiences as James chats with leading business professionals sharing tips and insights on how to create amazing customer experiences, and build bigger, better and more profitable businesses as a result.
What can you do in your business today, and in the years to come, to truly delight your clients? What exceptional experiences can you give them to take away and cherish? How can you delight the most important person in the world?
Satisfaction makes you one of the many…..Truly delighting people makes you the only one.
James chats with Howard Tiersky CEO of FROM The Digital Transformation Agency. Howard has recently published a Wall Street Journal bestselling book, "Winning Digital Customers: The Antidote to Irrelevance" which outlines key strategies and tactics to transform a company around its customer experience and win customers in today’s digital age.Contact Howard:Web: https://www.from.digital/Speaking: https://howardtiersky.com/Book: https://winningdigitalcustomers.com/freechapterTwitter: https://twitter.com/tierskyLinkedIn: https://www.linkedin.com/in/tiersky/
James chats with Leslie O’Flahavan a get-to-the point writer and an experienced, versatile writing instructor. E-WRITE owner since 1996, Leslie leads customised writing courses for Fortune 500 companies, government agencies, and non-profit organisations. Leslie helps the most stubborn, inexperienced, or word-phobic employees at your organisation improve their writing skills, so they can do their jobs better. As a result of her work, Leslie’s clients improve their customer satisfaction ratings, reduce training cycles, improve productivity, and limit legal risk. She is a LinkedIn Learning author of five courses on topics including writing for social media; live chat and text; plain language; and technical writing.They discuss improving communication with your customers in written channels, the emergence of email, writing great web content, Contact Leslie:• Twitter: https://twitter.com/LeslieO• LinkedIn: https://www.linkedin.com/in/leslieoflahavan/• Instagram: https://www.instagram.com/ewriteonline/• Email: Leslie@ewriteonline.com• Website: https://ewriteonline.com
James chats with Devin Bramhall, a brand marketer with over 10 years leading teams to grow brand awareness, affinity, and activating communities around technology companies. Former CEO at Animalz, a remote content marketing agency producing the best content on the web for B2B Saas companies. Founder of the Master Slam, a poetry slam-style debate about startups and tech. She is also aTEDx organizer and speaker trainer, instructor on "How to Use Storytelling to Get What You Want," a workshop about using storytelling for career advancement at General Assembly and Startup Institute.They discuss the growth of an innovation in content marketing, brand marketing, building community, evolution in distributing content, content strategy, leveraging content, saying no to platforms, being logical, the master slam and not having a plan.Contact Devin:Twitter: @devinemily
James chats with Ratul Shah, Head of Product Marketing at SAP Custom Data Solutions.Ratul has over 15 years of experiences in building and launching customer experience solutions for companies to service their customers, and has infused the voice-of-the-customer into the product roadmap and marketing plans, and is highly experienced in building marketing strategies and executing the go-to-market plans.As the Head of Product Marketing for SAP Customer Data Solutions, he continues to expand his passion for customers into everything the team delivers.Ratul has held various leadership positions at Aprimo, Passageways, ExactTarget (now Salesforce, and ININ (now Genesys). Ratul holds a B.S. in Electrical Engineering from Purdue University, and earned his MBA from Indiana University.They discuss generation Alpha, solving problems for our customers, using data and data models, new value chains, the new water, business evolution, experience evolution and the value and power of data.Contact Ratul:Linkedin: https://www.linkedin.com/in/ratulshah/Twitter: https://twitter.com/Ratul
James chats with Ben Motteram, an internationally recognised thought leader, corporate advisor and keynote speaker who's named one of the world's most influential voices in the field of customer experience.Through his consultancy CXpert he works with leaders at some of Australia's most recognisable brands, with the goal of building organisations, employees and customers love is the driving force behind the training core CX management fundamentals, which was launched launched earlier this year, to great acclaim, and provides mentoring to CX managers across the globe. With over 30 years experience in customer acquisition and retention in Australia and with multinational companies.They discuss the weather in Melbourne, referencing the competition, contact centres, learning from the best, the oldest businesses in the world, being able to adapt, the future of CX and coffee.Contact Ben:Web: www.cxpert.com.auTwitter: @cxpertLinnkedIn: www.linkedin.com/in/benmotteram/
James chats with Adrian Swinscoe, described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.He has been growing and helping develop customer-focused large and small businesses for over 25 years now.His clients have included brands such as Sky, NowTV, Apple, ING, KFC, Philips, Cancer Research UK, Talk Talk, Gazprom, Intercontinental Hotel Group, Olympus, Harper Collins, the UK Gov’s Crown Commercial Service, Microsoft, Nespresso, Pearson and Costa Coffee as well as numerous tech vendors and many smaller and medium sized businesses.Adrian is a frequent writer, podcaster and speaker on all things related to customer service and experience.He published a best selling book in 2016 called How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing (Pearson), published a genre busting book: Punk CX in 2019 and has just published an exciting follow up: Punk XL at the end of 2021.They discuss developing trust at a distance, the customer's experience, adapting and adjusting, being number one, starting with the end in mind, the changing agenda, experience leadership, finding the answer, punk rock, and Big Ass Fans.Contact Adrian: - Blog: www.adrianswinscoe.com - Podcast: https://www.adrianswinscoe.com/category/interviews/ - Forbes column: http://www.forbes.com/sites/adrianswinscoe/ - LinkedIn profile: http://uk.linkedin.com/in/adrianswinscoe - Twitter: http://twitter.com/adrianswinscoe and - Instagram: https://www.instagram.com/punk_cx/
James chats with Peter Lavers, the co founder and director of Customer Attuned Limited, an expert and IBM futurist in CRM and Customer Experience Management. He is recognised as a top influencer in that subject.They discuss quality at Rolls Royce and Bentley, getting the basics right, channel shift, managing transitions, managing trust and values driven business. Contact Peter:Web: customerattuned.comTwitter: @peterlaversLinkedIn: linkedin.com/in/peter-lavers-611b79
James chats with Ian Golding, certified customer experience professional and a customer experience specialist, certified Lean Six Sigma Master Black Belt who spent over 20 years in the business environment and in business improvement, working hard to ensure that businesses he works for are as customer focused as possibleHe's worked with some amazing companies before becoming an independent consultant including the Royal Bank of Scotland, GE Commercial Finance, GE Reinsurance and Brakes Brothers Food Service. And his last permanent role was head of group customer experience, where he developed and deployed the customer experience strategy for one of Europe's largest online retailers Shop Direct.They discuss doing the right thing, doing things a better way, leader evolution, Satya Nadella, what comes after CX, aligning the employee experience with the customer experience, customer journey management, short vs long term thinking, differentiation online, getting the basics right with fairy dust and differentiating by accident.Contact Ian:Tel: +44 7770 736 832Web: https://ijgolding.com/
James chats with Colin Shaw, an original pioneer of 'Customer Experience.' LinkedIn has recognized him as one of the 'World's Top 150 Business Influencers', where he has 291,000 followers. Colin's Customer Experience consulting company, Beyond Philosophy, has been recognized by the Financial Times as 'one of the leading management consultancies for the last four years. Shaw is the co-host of the highly successful Intuitive Customer podcast.They discuss what it means to improve customer experience, changing customer demands, hiding behind covid, call centres, emotional drivers, subconscious messages, focusing on the wrong thing, heuristics, loss aversion and treating people as human beings. Contact Colin:www.beyondphilosophy.comhttps://www.linkedin.com/in/colinrjshaw/
James chats with Nate Brown, a perpetual student of the world’s greatest experiences and the people who create them.
After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more.
As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.
They discuss playing the mandolin, why CX projects fail, the hero of the story, brand core, earning the right to grow relationships, voice of customer, gathering unstructured feedback, the magic button, AND putting CX into culture for the long term.
Contact Nate:
Web: www.cxaccelerator.com LinkedIn: www.linkedin.com/in/cxaccelerator/ Twitter: twitter.com/CustomerIsFirst
James chats with Lee Cockerell, retired Executive Vice President of Operations for the Walt Disney World® Resort. Growing up in Oklahoma, Lee attended Oklahoma State University for two years before joining in the United States Army.
His career includes eight years with Hilton Hotels, seventeen years with Marriott International and sixteen years with The Walt Disney Company. Lee Joined Disney in 1990 as Director of Food and Beverage, Quality Assurance and Vice President of the hotel division for Disneyland Paris.
In 1993 Lee became the Senior Vice President of the hotel division at the Walt Disney World® Resort in Florida and in 1997 was promoted to Executive Vice President of Operations for all of Walt Disney World Operations, serving in that position for ten years before retiring to start his own business, Lee Cockerell, LLC., a training and development company and authoring 6 books on leadership, management and world class customer service.
They discuss learning from hospitality, a culture where everyone matters, hire 'em right, train 'em right, and treat 'em right, doing the best with unhappy people, great leadership, listening to customers and employees, creating magic, consistency, meeting expectations, not being a big deal and showtime.
Contact Lee:
Web: www.leecockerell.com Academy: www.cockerellacademy.com
James chats with Jay Baer one of the world's most inspirational customer experience and marketing experts and advisors. Jay helps businesses clone their customers. A seventh generation entrepreneur, he's written six best selling books and founded five multi million dollar companies. He is one of the world's top 30 global gurus in customer service and online marketing and is a Hall of Fame keynote speaker.
He has helped many of the world's iconic brands, people like United Nations, Oracle, Hilton, US Bank exceed their customers expectations. He's a lover of plaid suits. He's a licensed tequila consultant and a certified barbecue judge.
They discuss plaid suits, selling domain names for beer, word of mouth and influencer marketing, getting great reviews, tequila, judging bbq, business aligning with personal values, and really understanding your customers.
Contact Jay:
Web: www.jaybaer.com LinkedIn: linkedin.com/in/jaybaer/ Twitter: twitter.com/jaybaer
James chats with Annette Franz who has over 30 years in the customer experience profession and is founder and CEO of CX Journey Inc.
Annette is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.
She is a Certified Customer Experience Professional (CCXP) and an official member of the Forbes Coaches Council.
They chat about the changes in company focus, what is customer experience, the culture you design, understanding your core values, changing the culture of established businesses, closing bank accounts, being customer centric, and people before product, profit and metrics.
Contact Annette:
https://cx-journey.com/ https://annettefranz.com/books/ Twitter: https://twitter.com/annettefranz LinkedIn: https://www.linkedin.com/in/annette-franz/
James chats with Mat Patterson who began his career as a web designer, in the days when every web page had a grey background.
He worked as an in house designer for companies including the Australian Stock Exchange and Booking.com, and did freelance web design for companies in Australia and the UK.
Anticipating the rise of self-service web design tools, Mat switched careers to become the first customer service team member for Campaign Monitor, an email service provider started in Sydney, Australia.
As he grew that function to a global team of 27, Mat began blogging and speaking about online customer service. That work eventually turned into a full time role at Help Scout, a fully remote software company that empowers businesses to serve customers in the most human, helpful ways. At Help Scout, Mat is the customer service content lead, teaching people how to deliver better online service experiences.
They discuss the self-service online world, giving your customers what they need, not just what they think they need, building service culture, listening to the data, why AI has a long way to go and getting the basics right all the time.
Contact Mat:
Twitter https://twitter.com/mrpatto LinkedIn https://www.linkedin.com/in/mathewpatterson/ Email mat@helpscout.com
Help Scout writing https://helpscout.com/blog Subscribe to the newsletter https://www.helpscout.com/newsletter/join-us/
James chats with Robert Spector is an international keynote speaker, thought leader, and author of the business classic THE NORDSTROM WAY: The Inside Story of America’s Number One Customer Service Company.
Robert has contributed articles to many publications, including The New York Times, The Wall Street Journal, Sports Illustrated, Women’s Wear Daily, Details, and National Lampoon. He has been a guest expert on national and local television, radio and podcasts, and is quoted in publications throughout the world.
Robert is a keynote speaker to a vast array of companies, organisations, governmental agencies, non-profits, trade associations, conventions, corporate retreats, and special meetings all over the world. He has spoken in 27 countries.
They discuss really focusing on the customer, unconditional returns policies, empowerment to do the right thing, the Seattle effect, having the right culture, butchers as great sales people, Pearl Jam and continually adapting.
Contact Robert:
Website: www.TheRobertSpector.com
LinkedIn: https://www.linkedin.com/in/therobertspector/
Facebook: https://www.facebook.com/therobertspector
Twitter: @SpectorRobert
Instagram: https://www.instagram.com/therobertspector/
James chats with John Patterson, founder and President of Progressive Insights a member of the Chip Bell Group. He has over 30 years of executive leadership experience in the hospitality, business services, real estate and financial services industries.
He is the co-author of three books with Chip Bell including the award winning international best seller Wired and Dangerous; How Customers Have Changed and What to do About It. His articles have appeared in Customer Relationship Management, Incentive Magazine, SBusiness, Quality Digest, Customer Service Excellence, M World, Sales and Service Excellence, and Leadership Excellence. He has appeared live on ABC News and Fox Business.
A leading authority on leadership, customer loyalty, and service innovation, John’s consulting practice specializes in helping organizations create cultures which effectively deliver great customer experiences that drive loyalty and bottom line growth.
They discuss referrals and long term relationships, service vision, how customers are changing, free holiday meals, loving up your customers, loyal customers as advocates, and devotion.
Contact John:
www.johnrpatterson.com LinkedIn: https://www.linkedin.com/in/johnrpatterson/
James chats with David Avrin one of the most in-demand Customer Experience speakers and consultants in the world today.
David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.
David's insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle -- Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.
They talk about the future of business, terrible zoom backgrounds, working with different age groups, hatred of chatbots, service empathy, companies collecting data, inundating customers and being easy to do business with.
Contact David:
www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin
Morning Huddle: morninghuddlemembership.com
James chats with Derek Rodgers, Managing Partner of solicitors firm Gardner Leader LLP since 2011. In that time it has grown from 70 people in two offices in West Berkshire to 180 people across six offices from Swindon to London.
A corporate and employment lawyer by background, Derek now focuses solely on managing the business, which has an employee net promoter score of +70. He is also a director of LawNet, a national network of quality independent law firms, of which Gardner Leader is a member.
The discuss business growth whilst maintaining and strengthening culture, employee net promoter scores, enjoying working, unlimited holiday leave, working with the right clients and great relationships, whilst selling peace of mind.
Contact Derek:
Twitter: @DerekR_GL LinkedIn: https://www.linkedin.com/in/derekrodgers/
James chats with Joseph Michelli, s a certified customer experience professional and the author of 10 business books about companies like the Ritz Carlton Hotel Company, Mercedes Benz, Starbucks, Zappos, and Airbnb.
In addition to being a Wall Street Journal and New York Times bestselling author, he helps leaders and frontline team members improve the experiences they provide to colleagues and customers. He's also an internationally sought after keynote speaker on leadership and human experience design.
They chat about throwing fish, drinking beer from a bottle, designing signature experience moments, changing business culture and building loyalty.
Contact Joseph:
www.josephmichelli.com https://twitter.com/josephmichelli https://www.linkedin.com/in/josephmichelli https://www.facebook.com/TheMichelliExperience/
James chats with Jeff Toister who's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service.
Today, he guides organisations that want to build and grow a customer-focused culture.
Jeff is the best selling author of four books, including The Service Culture Handbook. Over one million people have taken one of his LinkedIn Learning training courses and he is a keynote speaker ranked as one of the top customer service professionals in the world by Global Gurus.
They discuss service culture, training and taking breaks, going to the lake, committing to action, transactional leadership and service vision.
Contact Jeff:
Free customer service tips: www.toistersolutions.com/tips The Service Culture Handbook: www.serviceculturebook.com LinkedIn: www.linkedin.com/in/jefftoister
James chats with Sarah Hatter, Customer Support consultant, author of "The Customer Support Handbook" and founder of the largest online community and event for CX professionals, ElevateCX, producing 30 events over the last 10 years.
She is the founder and co-runner of CoSupport a coaching, training, hiring and writing consultancy who help companies of all sizes learn how to respond to customers better, and make the web a better place.\
The discuss email signatures, keeping doors open, phone support, and great little details.
Contact Sarah:
www.cosupport.com www.elevatecx.co LinkedIn: www.linkedin.com/in/sarah-hatter-4727181aa/
James chats with Elyse Archer, an entrepreneur and personal branding strategist who is obsessed with helping people confidently stand out, be visible in their space and attract their dream clients.
She is a founding team member and Personal Brand Strategist with Brand Builders Group whose insights have been featured in major media including Forbes and Inc.
Her client list includes New York Times bestselling authors, top 100 podcast hosts, and 8 figure entrepreneurs.
Elyse believes that abundant generosity is the key to a well-lived life and is passionate about helping other people leverage the power of generosity that so that they can build high-level relationships, achieve their goals and leave a personal legacy that makes them proud.
Contact Elyse:
Web: http://www.thebrandbuildersgroup.com/ Facebook: https://www.facebook.com/elyse.archer.5 Twitter: https://twitter.com/elysearcher YouTube: https://www.youtube.com/user/Elyse1028 LinkedIn: https://www.linkedin.com/in/elysearcher/ Instagram: https://www.instagram.com/elysearcher/
James chats with Kate O'Neill, who known as the tech humanist and is helping humanity prepare for an increasingly tech driven future by teaching businesses how to make technology that's better for humans.
She's led innovations across technology marketing operations for more than 20 years in companies from startups to Fortune 500s. Among her prior movements, we created the first content management role at Netflix, developed Toshiba America's first intranet, led cutting edge online optimization work at Magazines.com and was the founder and CEO of Meta Marketer, a first of its kind analytics and digital strategy agency.
Her insights have been featured in outlets like Wired, and she's appeared as an expert commentator on NPR, BBC World News, and many, many others. Companies like Google and Etsy and Cisco, and many more look to her for optimism about the role of technology in the world around us. And for a firm reality check.
Kate's recent book "The Tech Humanist: how to make technology better for business and better for humans" is out now.
They discuss the impact of emerging technologies, making life better, data and AI, human connection, chatbots, and the impact of tech on customer experience.
Contact Kate:
KO Insights website: https://www.koinsights.com/ Twitter: http://twitter.com/kateo LinkedIn: http://www.linkedin.com/in/kateoneill Facebook: http://www.facebook.com/kateoneillpage Instagram: https://www.instagram.com/kateoneill/ Medium: https://medium.com/@kateo Amazon author page: http://amazon.com/author/kateo
James chat with Mike Paton who is absolutely passionate about helping entrepreneurs. After growing up in a household full of teachers and entrepreneurs and cutting his teeth in banking, he spent 10 years leading entrepreneurial companies before discovering EOS, the Entrepreneurial Operating System in 2007.
Instantly drawn to its timeless concepts and simple practical tools. He's become one of the first professional EOS implementers and since then, he's conducted over 1200 sessions from more than 120 companies, co authored the book "Get a Grip" with Gino Wickman, conducted action packed talks and workshops all around the world and spent five years as EOS Worldwide's visionary.
Today Paton spends all of his time helping entrepreneurs implement EOS, running better businesses and living better lives.
Contact Paton:
Email: mpaton@eosworldwide.com Web: www.eosworldwide.com LinkdeIn: https://www.linkedin.com/in/mikepaton/ Twitter: @mpaton
James chats with Anne-Maartje Oud, a behavioural consultant who has been working on increasing effective communication for over 19 years in the banking, healthcare, commercial and education sectors.
Her aim and focus is giving people and organisations a wake up call in a professional and informal way, enabling them to learn new behaviours and to use these effectively and appropriately. With her business, The Behaviour Company, she's been developing customised courses in English and in Dutch for a variety of companies, organisations and institutions. The customers are managers, directors and professionals who wish to communicate and influence more effectively in order to achieve their goals.
They discuss pronouncing names, telling it as it is, becoming more effective, giving feedback, your communication style, and non-verbal communication.
Contact Anne-Maartje:
Web: www.behaviourcompany.eu Email: anne-maartje@behaviourcompany.eu LinkedIn: https://www.linkedin.com/in/annemaartjeoud/ Twitter: https://twitter.com/annemaartjeoud
James chats with Simon Leslie, the joint founder and CEO of Ink Global, a business dedicated to inspiring travellers on all points of their journey. Ink works with about 30 Airlines including EasyJet, Virgin and Norwegian. The magazines that you might be reading while flying are produced by Ink. With offices in Miami, Singapore and London, the company publishes magazines, makes travel video and owns a US TV network at most of the airports in the United States. He has recently published an amazing book called No F In Sales all about thriving in difficult market conditions.
They discuss personal greatness, the keys to long term business, being missed if you were gone, surviving in changing times, great hotels, children's toys and looking after your people.
Contact Simon:
Web: Nofinsales.com Email: Simon.leslie@ink-global.com LinkedIn: linkedin.com/in/simon-leslie-b252b92 Twitter: @simonleslie21
James chats with Susan Armstrong who has been working with and changing people's lives for over 20 years, starting with her own. 20 years of living on the streets, homelessness, addiction and abuse at the hands of a notorious motorcycle gang and not at all where you would expect to find behind a successful business transformation specialist.
But they are the circumstances that taught her the many ways in which we are responsible for creating our own personality and our own personal and business reality. Specialising in transforming businesses through their people. She works with organisations to affect transformational change through creating emotionally intelligent leaders and individual contributors that reengage and motivate workplace performance.
They chat about escaping motorcycle gangs, self awareness and self worth, building a new beginning, and being who you need to be.
Contact Susan: Phone UK: +44 (0)7712 705 940 Phone US +1 416 570 6970 Email: susan@susanarmstronginternational.com Web: susanarmstronginternational.com Facebook: https://www.facebook.com/eyipuk LinkedIn: https://www.linkedin.com/in/suarmstrong/
James chats with Penny Mallory, who was the first and only woman to drive a world rally car. She knows how to compete and how to beat the odds. And also knows top performance requires even more than sacrifice and maximum commitment. It takes heart, insight, and the courage to keep going and the refusal to quit.
As a leading authority on mental toughness. She's perfected the art of psychologically powered performance. Her innovative, challenging and transformational insight into how and why developing confidence, resilience, commitment, and focus is critical in today's business environment.
Contact Penny:
Web: www.pennymallory.co.uk Email: penny@pennymallory.co.uk LinkedIn: https://www.linkedin.com/in/pennymallory/ Facebook: https://www.facebook.com/penny.mallory/ Instagram: https://www.instagram.com/mallory.penny/
James chats with Andrew Tarvin, the CEO of Humour That Works, a leadership development company that teaches professionals how to use humour to achieve better business results.
He's partnered with top organisations including IBM, the UN and the FBI to solve human challenges with humorous solutions. A best selling author, he's featured in The Wall Street Journal, Inc and Fast Company and has been named a visionary under 40 by the P&G Alumni Network.
His TED talk on the skill of humour has been viewed more than 6 million times and only half of those were his Mom. He loves chocolate and he loves tweeting puns.
They discuss working with an armed audience, using humour to get better results, having fun vs being funny, Victor Borge, recycled toilet paper and bringing efficiency with joy.
Contact Andrew:
Web: www.drewtarvin.com Email: drew@drewtarvin.com Twitter: https://twitter.com/drewtarvin LinkedIn: https://www.linkedin.com/in/drewtarvin/ Instagram: https://www.instagram.com/drewtarvin/ Facebook: https://www.facebook.com/drewtarvin
TEDx: https://www.youtube.com/watch?v=MdZAMSyn_As&feature=emb_title
James chats with Brittany Hodak, an international keynote speaker and award winning entrepreneur, who is widely regarded as the go to source on customer engagement and retention.
She's been invited to speak to organisations across the world, including American Express, We Work, Inc, and the United Nations, and has published more than 350 thought leadership articles from media including Forbes, Adweek and Success.
They discuss what makes Super Fans, Shark Tank, Guinness World Records, really understanding your customers, knowing your story, buying dog food online, the Platinum Rule and of course great customer service.
Contact Brittany:
Email: brittany@brittanyhodak.com Web: www.brittanyhodak.com Twitter: https://twitter.com/BrittanyHodak Facebook: https://www.facebook.com/BrittanyHodak/ Instagram: https://www.instagram.com/brittanyhodak/ LinkedIn: https://www.linkedin.com/in/brittanyhodak/
James chats with Joh Petz, a professional performer, keynote speaker and author. Jon helps teams maintain the mindset and desire to perform at their very best.
His background is as a corporate executive turned business magician, who has performed from Las Vegas to Paris to Sydney Opera House in Australia. He's the author of three business books and his ideas have been featured in The Wall Street Journal, ABC News, CNBC, Success Magazine, and many, many more.
His third book the Significance of Simple Moments has gone through six printings and focuses on the human connections that you make to achieve significance.
They discuss Miracles and Magic, the lost art of human communication, purpose, standing in for David Copperfield, and being significant.
Contact Jon:
Email: info@jonpetz.com Phone: + 1(614) 456-3072 Facebook: Jon Petz Motivational Keynote Speaker & Conference Emcee Twitter: @jonpetz Instagram: jonpetzlive
James chats with Lis Cashin, an award winning author, TEDx and international speaker and a mental health and well being consultant.
At the age of just 13 she was involved in a major trauma at school when she accidentally killed a friend with a javelin. An event which changed her life forever. She's now passionate about challenging the stigma around mental health and supporting organisations and schools build mentally healthy cultures that are emotionally engaging, honest, and real places to work and thrive. She also spends a huge amount of time helping people manage their emotions in difficult times.
They discuss living with PTSD, feeling in control, handling emotions in difficult times, Dale Carnegie, Coronavirus, and what you can do to take some control back as we live thought the COVID-19 pandemic.
Contact Lis:
Web: www.liscashin.com LinkedIn: www.linkedin.com/in/lis-cashin Twitter: @liscashin Instagram: @liscashin FB: @liscashin TEDx: www.youtube.com/watch?v=QOLRGBohTd4
James chats with Trish Driver (pronouns she/ her), a Diversity and Inclusion and Culture Change Strategist with experience through the end to end talent management cycle. She has worked with organisations as diverse as Capgemini, Salesforce, Audible, NTT Data and Bauer Media, both in-house, and as a consultant, designing and implementing inclusive talent management practices and driving true culture change.
A qualified coach, her collaborative style means that she works in true partnership with all of her consultancy clients to create impactful outcomes for their businesses.
Trish is the Founder and CEO of A New Normal Ltd, a diversity and inclusion consultancy, founded to drive social change through impacting the world of business. Her goals are to support businesses, academic organisations and not for profits in achieving sustainable cultural change around inclusion and diversity. The business is founded on the pillars of passion for her subject, genuine expertise, creative problem solving and authenticity. She’s a coach, mentor, and keynote speaker on diversity, inclusion and bias.
Contact Trish:
Web: https://www.anewnormal.co/ Email: tricia.driver@anewnormal.co Phone: +44 (0)7894 709 548 Twitter: https://twitter.com/triciadriver LinkedIn: https://www.linkedin.com/in/triciadriver/
James chats with Dan Gingiss, an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn't just talk about customer experience, his 20-year professional career has been consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has been named to several notable industry lists, including “Top 50 Thought Leaders to Follow on Twitter in 2020” by ICMI
When he's not working, Dan is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.
The discuss really listening to your customer, customer care in social media, saying thank you, pinball machines, listening to phones in the shower, and of course, great customer service.
Contact Dan:
Website: www.dangingiss.co Phone: +1 508 BOOK DAN (1-508-266-5326) Twitter: www.twitter.com/dgingiss LinkedIn: www.linkedin.com/in/dangingiss Forbes Blog: https://www.forbes.com/sites/dangingiss/xperience Experience This! Show Podcast: http://www.experiencethisshow.com Winning at Social Customer Care Book: http://amzn.to/2GslnV7
James chats with Madeleine Black, a woman with an unusual personal story, which she uses to inspire and motivate others. She chose to forgive the two men who gang raped to at the age of 13. And she tells her story for many, many reasons.
She wants to end the shame, stigma and silence surrounding sexual violence, enabling others to find their voice, whatever their story is. She wants people to know that it's not what happens to us that is important, but what we do with it. She will show how changing her mindset tapped into her resilience and transformed her life.
Making people question their own thinking and encouraged them to see that there are always choices to make. And if we choose to, we can get past anything that happens to us in our life, both professionally and personally. She wants to inspire hope and show people that we are so much stronger than we actually think we are.
Contact Madeleine:
Web: www.madeleineblack.co.uk Facebook: https://www.facebook.com/MadeleineBlackUnbroken/ LinkedIn: https://www.linkedin.com/in/madeleine-black-33799910a/ Twitter: https://twitter.com/madblack65
TEDx: https://www.youtube.com/watch?v=_ouhY155398 Madeleine's book "Unbroken" :https://www.amazon.co.uk/Unbroken-Journey-Shattered-Violence-Survival/dp/1786062763
James chats with John Tshohl the internationally recognised service strategist and customer service guru. He's the founder and president of Service Quality Institute, a global leader in customer service, helping organisations keep customers build market share and improve the performance of the entire workforce, so they develop a culture of developing superior customer service.
John has authored hundreds of articles on customer service and service strategy, and is interviewed almost every week on television, radio, and by newspapers around the world. USA Today and Time and Entrepreneur magazines refer to him as a customer service guru.
They chat about loving your customer, learning from Amazon, empowering your employees, buying dog food, returning fish, amazing service recovery and of course, exceptional customer service.
Contact John:
Office 1-952-884-3311 Cell 1-612-382-5636 www.customer-service.com www.JohnTschohl.com LinkedIn: https://www.linkedin.com/in/johntschohl/ Twitter: www.twitter.com/johntschohl
James chats with Jeanne Bliss, affectionately known as The Godmother of Customer Experience. Jeanne helps companies and people become the best versions of themselves, guiding them to define, build and live the behaviours and the actions that will fuse customers to them, and ultimately create deep and memorable relationships.
She's had a singular mission of building these deeper relationships for over 35 years. First as the inaugural Chief Customer Officer at Lands End, Coldwell Banker, Allstate and Microsoft. Then since 2002, she's been guiding leaders all over 20,000 around the world, to understand that improving their lives should be their most strategic and important vision. In a marketplace that values congruence of heart (what you knows right) and habit (how you act) the memory of how you make people feel is the greatest currency of your brand.
They talk about talking with people, humanity in business, children's shoe shops, queuing 3 blocks long, defining your business, empowering your people, trust and Italian families, and of course, customer service.
Contact Jeanne:
Web: www.customerbliss.com Mobile: + 1 425 444 7654 LinkedIn: https://www.linkedin.com/in/jeannebliss/ Jeanne's Books: https://www.customerbliss.com/books/
James chats with John DiJulius. Have you ever wondered why there are some brands that customers just can't live without? And do you think it's possible to make price irrelevant? John will show you how to do both. He is the world authority on customer experience an international consultant, keynote speaker and best selling author of five customer service books. His newest book, "The Relationship Economy - Building Stronger Customer Connections in the Digital Age" could not be timelier in the world we're living in right now. He's worked with some amazing companies like the Ritz Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott, PwC Harley Davidson, the list goes on and on and on.
They chat about human interaction, building real relationships, salons and spas, the touchscreen age, price irrelevance, getting bored, and of course great customer experience.
Contact John:
Web: TheDiJuliusGroup.com Twitter: https://twitter.com/JohnDiJulius LinkedIn: https://www.linkedin.com/in/dijulius/
James chats with James Taylor, an award winning speaker and internationally recognized leader in creativity and innovation.
For over 20 years he's been teaching entrepreneurs, educators, corporate leaders, writers, as well as rock stars, how to be innovative organizations, and design the creative life they desire. As the founder of C School, and host of the Creative Life Podcast and TV show, he's taught thousands of individuals in over 120 countries through his online courses, books, videos, and keynote speeches.
After advising some of the most creative individuals and companies ranging from Grammy Award winning music artists, and best selling authors to Silicon Valley startups and innovative multinationals, he designed a framework for creativity that helps individuals and organizations achieve exponential growth. His clients have included Apple, Yamaha, Sony, Bertelsmann, Johnson and Johnson as well as high profile one on one coaching clients.
They talk about creativity in business and in life, jazz drumming, asking more questions, seeing green, the importance of the arts, AI and the Japanese concept of Takumis.
Contact James:
Email: james@jamestaylor.me Web: https://www.jamestaylor.me Facebook: https://www.facebook.com/jamestaylordotme LinkedIn: https://www.linkedin.com/in/jameskirktaylor/ Twitter: https://twitter.com/JamesTaylor_me
James chats with Dennis Snow a gentleman with a passion for service excellence who has consulted with organizations all around the world on the subject.
His customer service abilities were born and developed over 20 years with Walt Disney World. And in his last year with that business, his leadership performance was ranked in the top 3% of the company's leadership team. He's now a full time speaker, trainer and consultant and is dedicated to helping organizations achieve their goals in the area of customer service, employee development and leadership. He is also the author of two best selling business books: 'Lessons from the Mouse' and 'Unleashing Excellence'.
They chat about fanatical loyalty, the customer's moment with your business, little moments of wow, driving submarines, empowering employees and of course the Disney Experience.
Contact Dennis:
email: dennis@snowassociates.com Web: www.snowassociates.com LinkedIn: https://www.linkedin.com/in/dennissnow/ Facebook: https://www.facebook.com/DennisSnowSpeaking/ Twitter: https://twitter.com/DennisSnow
James chats with Bobby Herrera, the author of The Gift of Struggle, a book about leadership and the life changing lessons we learn through our struggles. He's also the co founder and president of Populus Group, with a passion for building strong culture and communities through trust and storytelling.
His leadership style is about empowerment, connections, and ensuring everybody has the opportunity to succeed. He grew up in a big family with parents who emigrated to America without very much, which isn't an uncommon story, but the leadership style and culture, company culture that it's inspired certainly is. The belief that everyone deserves the opportunity to succeed is at the core of his philosophy, in business, and in life.
They chat about authenticity and openness in leadership, telling your story, the kindness of strangers, pivotal life moments, giving back and guarding your food from 12 siblings!
Contact Bobby:
Web: https://bobby-herrera.com/ Facebook: https://www.facebook.com/bobbyherrera.pg/ Twitter: https://twitter.com/BobbyHerreraPG Linkedin: https://www.linkedin.com/in/bobby-herrera-5781821/
James chats with John Jantsch, marketing consultant, speaker and the author of Duct Tape Marketing, The Referral Engine, Duct Tape Selling, The Commitment Engine and SEO for Growth.
His newest work, The Self Reliant Entrepreneur - 366 Daily Meditations to Feed Your Soul and Grow Your Business, taps into the wisdom of 19th century transcendentalist literature, and the author's own 30 year entrepreneurial journey to challenge today's entrepreneurs to remain fiercely self reliant while chasing their own version of success.
They discuss self reliance, living to a purpose, having four daughters, what 19th century literature can teach us today, and doing less to achieve more.
Contact John:
Email: john@ducttapemarketing.com Facebook: https://www.facebook.com/ducttapemarketing Twitter: https://twitter.com/ducttape
John's new book: https://ducttapemarketing.com/the-self-reliant-entrepreneur/
James chats with Gian Power who whilst working at Deutsche Bank and PwC witnessed first-hand some of the wellbeing & inclusion issues that need to be tackled in the corporate world.
In 2015, Gian’s life changed forever when his father was murdered whilst overseas. returning back to work, Gian saw the power of being able to share his emotions and being his full self at work. Recognising that everyone has a story, he wanted to encourage others to share and saw the power of storytelling.
He is the founder of TLC Lions and The Unwind Experience and is passionate about igniting emotion in the workplace, encouraging others to share and be themselves at work.
They discuss the power of emotion and storytelling at work, the ROI of diversity and inclusion, what we can learn from 5 year olds and how corporate organisations and businesses generally can benefit from meditation.
Contact Gian:
Web: www.tlclions.com Email: gian@tlclions.com twitter: @GianPower, @tlclions
James chats with John Attridge who started his life in Australia studying economics. And then left like all of us wondering what to do with himself did a number of different things including time as a commission based insurance salesman as well as running a very successful and then suddenly not successful car rental business in Brisbane during the World Expo. He then came across something called trade exchange - digital cashless trading, he went on to set up his own under the BBX brand in the UK and Ireland, which is now a multi million pound operation running in 14 different countries.
They discuss trade exchange, selling your spare capacity, queuing at McDonald's, scaling business, alternatives to banks and of course, great service.
Contact John:
Web: http://www.johnattridge.com/ LinkedIn: https://www.linkedin.com/in/john-attridge-c-t-b-31378413/ Facebook: https://www.facebook.com/john.attridge.10
James chat's with Mark Sanborn, bestselling author and recognized by GlobalGurus.org as the #5 leadership expert in the world today.
Mark writes an award-winning blog and is the author of The Fred Factor which has sold more than two million copies to date and has established him as the expert on turning the ordinary into the extraordinary.
Mark is featured by Crestcom in DVD based training taught in 90 countries. He is also Leadership Expert in Residence at High Point University, The Premier Life Skills University.
His list of 2600 clients include Harley Davidson, Costco, Cisco, as well as In & Out Burger.
They discuss being like Fred, choosing to be extraordinary, using email better, rewarding and recognising success, and going the extra mile, as well as parenting and early adopting technology.
Contact Mark:
web: marksanborn.com twitter: mark_sanborn facebook: mark sanborn - leadership speaker linkedin: https://www.linkedin.com/in/marksanborn/
James chats with Dawnna St Louis, one of the world's most requested motivational speakers. With a bigger than life stage presence this CEO of highprofitzone.com has transformed lives worldwide from a homeless team to a multi millionaire entrepreneur.
Her extraordinary transformation is one of the inspirations behind her bold message, helping others discover their own untapped talents and infinite potential. Today, fans worldwide revere her for a mastery of teaching people how to tap into their limitless potential. A noted successful entrepreneur, she's built an organization dedicated to helping other entrepreneurs, coaches, speakers, consultants, and experts to succeed.
They discuss business information, BluRay vs HDD, The 7 Triggers to a Yes, Aristotle, socially conscious businesses, Starbuckians, significant businesses and having a conversation.
Contact Dawnna:
www.Dawnna.com Dawnna@Dawnna.com + 1 954.558.5999
James chats with James Osborne, who the past 16 years has been working with recruitment business leaders helping them to achieve significant growth, performance improvement and competitive advantage acting as a non executive director, consultant, trainer and strategist for numerous fast growing recruitment businesses.
He's a passionate speaker on behalf of the recruitment and staffing sector, and is the Chairman of the Recruitment Network. The fastest growing global support an advisory club for recruitment business leaders. He is also an Iron Man triathlete, which he competes in for raising money for his own personal charity.
They discuss recruitment as a service, automation and change, focusing on partnership relationships with clients, walking in the candidate's shoes, loyalty and becoming an Iron Man.
Contact James:
W. www.therecruitmentnetwork.com T. @osborne_tweets / @TheRecNetwork1
James chats with Shep Hyken, the Chief Amazement Officer at Shep Presentations, an award winning keynote speaker and New York Times and Wall Street Journal best selling business author.
As one of the leading experts in the field of customer service and experience, he works with customers and companies who want to build loyal relationships with their customers and employees.
They discuss smart customers, convenience, being employee focused, damaged fridges, reducing friction, hailing cabs, and always being amazing.
Contact Shep:
e: info@hyken.com p: + 1 314-692-2200
James chats with Anthony "Dutch" Van Someren, who after 25 years in the media industry leading creative brand and marketing in companies like MTV, Bravo, Cartoon Network, Extreme Sports Channel, Harper Collins Publishers, and then an advertising agency he changed direction and created the Bike Shed Motorcycle Club.
It started in 2011 as a blog about motorcycle culture, which launched into an annual exhibition retail and hospitality event in 2013, which celebrated its 10th event last May at the Tobacco Dock in London with 17,000 attendees. And then in 2015 opened as a full time destination venue in Shoreditch under four huge victorian railway arches, offering club level hospitality, retail, events, a barbershop, galleries, and lounge spaces to a global audience of people who love motorcycles, and people who love people who love motorcycles, and their friends, their dogs and kids.
The club, which doesn't require membership, but has about 800 members, welcomes 2400 people a week through its doors and reaches 2.4 million people a month on social media, globally. And in 2020, they're opening a 30,000 square foot venue in Los Angeles.
They discuss motorcycle culture, building tribes, mucking in and being a good parent, hiring the right people, evolving business and Captain Kirk.
Contact Dutch:
Instagram @bikeshedmc @partsandlabourbarbers Facebook https://www.facebook.com/BikeShedMotorcycleClub/ Website thebikeshed.cc Twitter @bikeshedmc You Tube Bike Shed Motorcycle Club
James chats with Michael Jackson, a strategic business marketing and communications expert with over 30 years experience.
Born in Britain, and London educated and trained in business strategy development and communications. He's worked personally for business leaders such as Richard Branson and Bill Gates, as well as many other leading global businesses, including Qatar Airways, HP, Goodyear and Barclays.
Today, he's internationally sought after as a professional speaker, and also become globally renowned as a specialist on the subject of change in the business context, he's carved out an enviable reputation as one of the best business to business speakers and facilitators on the global professional speaking circuit, having addressed over 2700 conferences. Wow, across Africa, Asia, Europe, the US and Middle East, his audiences ranging from factory workers to heads of state.
He has the ability to consistently and successfully predicted detail, changing market performances, trends, and custom consumer behaviours with unerring accuracy for companies, industries and markets around the world. And all while motivating his business audiences to perform to a better personal standard.
They discuss hotels, airlines and travel tips, living in South Africa, hotel carpets, being easy to work with, motivational speaking, change, learning from China, Facebook dating and roundabouts.
Contact Michael:
Mobile: 0027 (0)83 641 5809 www.theothermichaeljackson.com http://about.me/theothermichaeljackson Skype: theothermichaeljackson
James chats with Grant Leboff, one of the U.K's leading Sales and Marketing experts.
His fourth book, ‘Digital Selling’, debuted at #1 on the Amazon charts prior to being published in September 2016. This follows the success of Leboff’s previous titles.
‘Stickier Marketing’ (2014) ‘Sales Therapy’ (2007) and ‘Sticky Marketing’ (2011) all bestsellers
Grant Leboff’s fifth book, ‘The Myths of Marketing’ will be published in January.
A thought leader in his field, Leboff's main focus is to address the massive changes that are taking place in a world that is constantly being introduced to new technologies and an evolving World Wide Web. He continually challenges Sales & Marketing conventions that become accepted wisdom, but don’t necessarily deliver results.
He is a highly sought after consultant and speaker, and constantly makes presentations at conferences and events all over the world, as well as being a regular contributor to many business magazines, newspapers, and radio broadcasts.
They discuss changing communications channels, talking with and listening to your clients, building relationships, interrupting audiences, using content, the London Underground and delivering what your customers actually want.
Contact Grant:
www.stickymarketing.com
James chats with David Hyner, a man who suggests that setting realistic and achievable goals does not work and works around a credible principle called the Massive Goal Principle.
David spends his life working with a variety of people but a lot of the time with school kids and young adults who are coming out into the world. He's hosted various different shows on lots of different topics.
Away from the day to day of work. He loves to raise money for charity and has raised over half a million pounds so far, including organizing a trip across the Great Wall of China. He's also an extremely proud husband and father.
They discuss why SMART goals do not work, setting massive goals, understanding your purpose, office play rooms, mastermind groups, walking on the moon, and of course going rhino.
Contact David:
Web: www.davidhyner.com Twitter: https://twitter.com/davidhyner Facebook: https://www.facebook.com/david.hyner YouTube: https://www.youtube.com/user/davidhyner LinkedIn: https://www.linkedin.com/in/davidhyner/
James chats with Bob Burg a sought-after speaker at company leadership and sales conferences sharing the platform with everyone from today’s business leaders and broadcast personalities to even a former U.S. President.
Bob is the author of a number of books on sales, marketing and influence, with total book sales of well over a million copies. His book, The Go-Giver, coauthored with John David Mann, itself has sold over 850,000 copies and it has been translated into 28 languages.
His and John’s newest parable in the Go-Giver Series is The Go-Giver Influencer.
Bob is an advocate, supporter and defender of the Free Enterprise system, believing that the amount of money one makes is directly proportional to how many people they serve. He is also an unapologetic animal fanatic, and is a past member of the Board of Directors of Furry Friends Adoption, Clinic & Ranch in his town of Jupiter, Florida.
They discuss the Go Giver mentality, understanding value, buying copiers, pet food, writing notes of thanks, being grateful and having empathy.
Contact Bob:
Web: www.thegogiver.com and burg.com Twitter: @BobBurg Facebook: https://www.facebook.com/burgbob YouTube: https://www.youtube.com/user/burgcommunications LinkedIn: https://www.linkedin.com/in/bobburg/ Podcast: https://thegogiver.com/podcast/
James chats with Scott McKain, a globally recognized authority on how organizations and professionals create distinction to attract and retain customers — and stand out in a hyper-competitive marketplace.
Scott’s recent book, ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Ultimate Level of Distinction,” was recently named on Forbes.com as a TOP TEN BEST BUSINESS BOOK for 2018. The first edition of his book, “Create Distinction: What to Do When ‘Great’ Isn’t Good Enough to Grow Your Business” was named by thirty major newspapers (such as the Miami Herald) as one of the “ten best business books of the year.”
Scott’s expertise has been quoted multiple times in USA Today, the New York Times, Wall St. Journal, and International Herald-Tribune. His commentaries were syndicated on a weekly basis for over a decade to eighty television stations in the U.S., Canada, and Australia – and he’s appeared multiple times as a guest on FOX News Network. Arnold Schwarzenegger booked him for a presentation at the White House with the President in the audience.
With a client list that represents the world’s most distinctive companies – like Apple, SAP, Merrill Lynch, BMW, Cisco, CDW, Fidelity, John Deere and literally hundreds more – Scott McKain was honored with induction along with Zig Ziglar, Seth Godin, Dale Carnegie and just twenty more in the “Sales and Marketing Hall of Fame.”
They discuss talking to yourself at the White House, plumbers butt cracks, scaling businesses, walking in your customers shoes, customer breaking point, and getting great clarity on what you are, and what you are not.
Contact Scott:
Web: www.scottmckain.com Twitter (@scottmckain): twitter.com/scottmckain LinkedIn: www.linkedin.com/in/scottmckain Facebook: facebook.com/iconicbusinessbook
FREE offering for listeners: Join Scott’s DISTINCTION NATION at distinctionnation.com for FREE and receive: “Ultimate Customer Experience” ebook “Creating Personal Distinction” 14-day audio series with workbook And, additional resources on creating distinction
James chats with Adam Harris, who's entrepreneurial streak showed itself early when at age 12, he ran a neighbourhood car-washing empire, nearly got kicked out of University for E-mailing all 28,000 students and staff (pre-GDPR), has been a Professional Lookalike, owns a business that has 1500 blow up dolls….. now Adam helps business leaders by going DEEP through his laser-sharp challenge and questioning.
A trusted advisor, coach, mentor, and the youngest Vistage chair in history, Adam brings the requisite gravitas and authority to his Vistage group combining it with boundless energy, enthusiasm, and an eagerness to facilitate results.
Presentations more sleep-inducing than thought-provoking? Adam will wake you up with his trademark enthusiasm and vigour – and get you thinking about YOUR opportunity and possibility.
They discuss the challenges of running remote and co-located businesses, moving to New Zealand, war gaming, the 50 foot rule and celebrity look-a-likes.
Contact Adam:
E: adam@fresh-mindset.com W: www.fresh-mindset.com Twitter: @freshmindset1 LinkedIn: https://www.linkedin.com/in/aharris1/ Facebook: https://www.facebook.com/AdamHarrisFreshMindset/ T: +44 (0)7779 714387
James chats with Pete Bennett, who is an Internet entrepreneur and has been for over 20 years. He was part of a team that put together the strategy to grow a YouTube channel (Little Baby Bum) from zero to the biggest channel on YouTube at the time, which took about seven years.
That was in sold for, well, an undisclosed amount of money, but an amount that you probably couldn't spend in a lifetime.
He now dedicates his life to a number of other businesses, including a consultancy which helps people grow YouTube channels as well as a couple of YouTube channels of his own.
They discuss many tips and advice to help you get more success on YouTube, as well as automation, dogs, propositions to avatars, slime and nursery rhymes.
Contact Pete:
https://www.facebook.com/petebennettuk
James chats with Carl Reader who is the author of the Startup Coach and the Franchising Handbook, both published by Hodder, regular business contributor in the press radio and also on TV and he's the chairman of the business advisory firm D&T.
He hosts his own podcast, and has recently taken over the running of a national league south football team.
They discuss community football, falling into accountancy, hair dressing, working with high street brands, ice-cream, and of course service excellence.
Contact Carl:
web: https://www.carlreader.com/ twitter: @carlreader
James chats with Pam Warren who ran her own successful company in the financial sector as a financial advisor until In 1999 everything changed when Pam was critically injured in the Paddington Rail Crash.
Pam’s injuries were so severe that she was not expected to pull through. Not only did she survive her injuries, she became the public face of the disaster – ‘the lady in the mask’, championing the cause of rail safety. Her efforts have brought about landmark changes in the rail network regulations.
Since then, Pam has gone on to become a highly acclaimed International Public Speaker & Trainer mainly helping organisations and commercial leaders develop from transactional leadership into transformational leadership utilising strategies, tactics and tools drawn from her own remarkable experiences and ever changing environment.
The discuss embracing change, buying cars, the gender differences in sales, working with other generations, and get a bit nostalgic for the days of records and cds.
Contact Pam:
info@pamwarren.co.uk +44 (0) 7768 120949 www.pamwarren.co.uk LinkedIn: https://www.linkedin.com/in/ladyinthemask/ Facebook: https://www.facebook.com/PamWarrenSpeaker/ Twitter: https://twitter.com/pamwarren06
James chats with Jules White about business, sales and her inspirational journey from Dragons’ Den winner to International Sales Coach working globally with entrepreneurs, SME’s and corporates.
As an International Sales Coach, her Live it Love it Sell it methodology is all about the human conversation and connection – not the typical pushy sleazy sales image that has not quite left us all and still haunts some of us! Her story is inspiring and she leaves the audience feeling empowered and ready to make a difference in whatever they are doing.
Her Amazon best selling book Live it Love it Sell it is also changing opinions and outcomes with her mission to un-train anyone who has been trained to sell, one she takes seriously. We already know how to sell because life skills are sales skills!
Contact Jules:
web: www.liveitloveitsellit.co.uk email: jules@liveitloveitsellit.co.uk
James chats with Alastair Greener, a communications consultant and speaker with over 25 years’ experience presenting on television, video, radio and stage.
For over seven years he has been helping individuals and organisations communicate more effectively. With his training company Present Yourself he leads insightful, interactive and engaging workshops on Presentation and Media Skills. In a series of keynote talks, he focuses on the value of building more personal business relationships.
They chat about the basics of service and personalisation, the simple things people should but don't do, and making yourself easy to work with.
Contact Alastair:
Phone +44 (0) 203 633 1790 Mobile +44 (0) 7770 978 608 Email apg@presentyourself.co.uk Website PresentYourself.co.uk LinkedIn Alastair Greener Twitter @presentself Instagram PresentSelfTraining Facebook PresentYourself
James chats with Scott McArthur, who has worked with over 200 organisations around the World, delivering transformation programmes and keynote speeches. Scott’s ‘maker's mark’ are his stories, which go much much deeper into the human condition than traditional organisational experiences.
A former business consultant and Board director, Scott doesn't stop at the corporate stuff. He is also a published scientist, poet and writer and has won awards for consulting, training and speaking, as well as his contribution to Scottish rock music.
His co-authored award-winning book on rock music in Scotland has been made into a successful musical and inducted into the rock and roll hall of fame.
Scott’s keynotes are particularly concerned with how we manage what he calls the "inner work” of our relationships, organisations and cultures.
They discuss rock music, the sunk cost error, the HR paradox, over measurement, radical simplicity, business delusion and modern education.
Contact Scott:
web: www.scottspeaks.me/ email: scott@sculptureconsulting.com Twitter: Scott_McArthur
James chats with Steve Bustin, a business communications specialist, helping business leaders to get their voices heard.
Through his business, Get Your Voice Heard, he works with individuals and senior teams who need to get their voices heard from the stage, in the media and within their organisation. He does this as a keynote speaker, coach and workshop leader. He specialises in working with those in the pharmaceutical and healthcare industry and also working with marketing, PR and other agencies.
He started his career as a journalist for BBC TV and radio news, before founding and running PR agency Vada Media for 11 years. He was named UK Speaker of the Year in 2015 by The Professional Speaking Association and is the author of two books, The Authority Guide to Presenting and Public Speaking and The Authority Guide to PR for Small Business.
He’s also recently had his 15 minutes of fame when he discovered that he had unwittingly become the face of an online international dating scam.
They discuss the dark side of social media, communication and engagement, what good communication etiquette looks like, going postal, how it all effects your business and it's service, and how to become the lead character in a new book.
Contact Steve:
www.getyourvoiceheard.co.uk Youtube.com/stevebustin LinkedIn: Steve Bustin Twitter: @steveinbrighton Skype: stevebustin Email: steve@getyourvoiceheard.co.uk Phone: 020 7183 1096
James chats with Jackie Barrie who has been a professional copywriter all her working life.
She started in the corporate world, where she ended up as a senior manager reporting direct to the Board of a multi-million pound company, flying all over the world on expenses, and with a two-seater convertible as her company car.
These days, she spends 1/3 of her time writing copy direct for her freelance clients, and the other 2/3 travelling up and down the UK – sometimes overseas – training people how to write better, and speaking about how to get your message across clearly.
She hates tea, alarm clocks and shoes, and likes dancing, scuba diving, and making people laugh.
Contact Jackie:
Mobile: +44 (0)7903 92 98 95
Email: jackie@jackiebarrie.com
Twitter: @jackiebarrie
Facebook: jackie.barrie
LinkedIn: jackiebarrie
YouTube: jackiebarrie
Pinterest: jackiebarrie
Instagram: experientialspeaker
James chats with Robert Craven, Google’s go-to person when it comes to business growth and business development.
He currently runs coaching and training programs in 6 countries under the GYDA (Grow Your Digital Agency) Initiative. Clients include Barclays, Nando’s, Google and Ritz Carlton.
A prolific author with 11 titles to his name, including Customer is King, Grow Your Service Firm and Grow Your Digital Agency. The legendary Dennis Yu (ex-Yahoo) says, “This man is the BEST at growing your agency”
Richard Branson wrote, "Robert Craven says that 'your whole business hinges on what your customer gets from you'. I wholeheartedly agree."
They discuss what's changed and what hasn't in the business world, buying cars, Simon Sinek, Borolo and understanding and looking after your clients.
Contact Robert:
Robert Craven www.robert-craven.com Grow Your Digital Agency GYDA Initiative www.GYDAinitiative.com Twitter @Robert_Craven www.facebook.com/robert.craven1 www.linkedin.com/in/robertcraven/
James chats with Phil Jones who has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results.
The author of five international best-selling books, and the youngest ever winner of the coveted “British Excellence in Sales and Marketing Award”, Phil is currently one of the most in-demand assets to companies worldwide.He is by no means your typical sales expert.
Phil is famous for his inspiring “Magic Words”, and his highly engaging, practical approach to what is often a subject that is littered with hype and power-hungry “gurus”.
With the experience of over 2,000 presentations in over 50 countries across five continents, Phil has a busy and active travel schedule. When not on the road, you will find him at home in New York City or in his peaceful retreat in Buckinghamshire, England.
They discuss 8 week old twins, the future of sales, airlines, hotels, random gifts and taxi drivers who chat too much.
[NB: This recording was made while Phil was in the US and there is some crackling on the line at times, which I am really sorry about. The content of what Phil says makes it well worth putting up with!]
Contact Phil:
www.philmjones.com
James chats with Louise Triance, industry hub, recruitment industry fixer, host of recruitment events and technology showcases as well as a trained psychometric assessor.
Louise created and runs the UK Recruiter knowledge network, the most comprehensive set of information, services and links to all in the UK recruitment industry.
Over the past 20 years she has hosted over 100 events for recruiters, blogged regularly for more than 10 years and published in excess of 750 weekly newsletters to an organically grown network of 30,000+ recruitment professionals.
They discuss the changing use of technology in the recruitment industry, automation, chat-bots, service, choice and social proof, as well as CSR and its role in building better recruitment businesses.
Contact Louise
Email: louise@ukrecruiter.co.uk Facebook: https://www.facebook.com/louise.triance Twitter: https://twitter.com/louisetriance LinkedIn: https://www.linkedin.com/in/louisetriance/ https://ukrecruiter.co.uk/ https://recruiter.zone/
James chats with Brad Burton, the UK’s #1 Motivational Business Speaker, who left school with no qualifications, spent years on benefits before starting his own business in 2006.
With £25,000 of debt he was delivering pizzas at weekends to help keep his business afloat. 10 years on, that business; 4Networking, now runs over 5,000+ business networking meetings each year with 1000’s of members.
Brad is also the highest rated & reviewed 5* Amazon business author. With four best-selling business books under his belt, he knows his stuff.
They chat about gold envelopes, networking, get rich quick schemes, making mistakes, being a better you and happiness.
Contact Brad:
web: www.bradburton.com Twitter: @BradBurton Facebook: www.facebook.com/TheBradBurton
James chats with Steve Dowd, who in June 2016 was riding his bike to work in the City of London when he collided with a traffic barrier jutting into the road. Steven was immediately paralysed from the neck down having suffered an incomplete spinal cord injury.
After experimental surgery, and an enormous amount of hard work and determination, Steven walked again for the first time after 90 days!
3 years on, this remarkable man is about to launch his new business Gigl, has completed Ride London on a stationary bike (in under 6 hours!), learned to ski and taken part in the World Run.
In his words: "Better than Yesterday..."
Links:
www.wingforlife.com
Learning to ski - March 2019, never been skiing http://linkedin.com/feed/update/urn:li:activity:6526487946302930945
Wings for Life World Run fall - May 2019, first run since injury https://bit.ly/2JgErdB
Contact Steven:
Email: steven@stevendowd.com Twitter: @100StevenDowd
James chats with Steve Leebrook who has over 20 years B2B sales and recruitment experience spanning contract, interim, permanent and search. He’s currently CEO for SystemsAccountants in the US, a highly niche business specialising in Financial Systems & Transformation., where he’s responsible for delivering their growth ambitions.
They discuss the differences in running recruitment businesses in the UK and the States, employee engagement, being heard, chat bots, and of course, service.
Contact Steve:
Email: steve@systemsaccountants.com Twitter: @steveleebrook LinkedIn: https://www.linkedin.com/in/steveleebrook/ Web: www.systemsaccountant.com
James chats with Adrian Evans a career manager who enables his individual and private clients to reach premium earnings and reward. The last 5 are 40% increases!
Adrian is the author of a 'Be a Job Magnet' - a bestselling book on how to access the 'hidden' job market and is absolutely passionate at enabling individuals to own their career, to ensure they 'unlock' their talent to be in control of their lives.
They discuss education in an ever changing world, ever-green needs, Michel Roux, how to respond when stuff goes wrong and hiring diner suits.
Contact Adrian:
Email: Adrian@adrianevans.co.uk LinkedIn: https://www.linkedin.com/in/adrianevans/ Twitter: @evans_adrian Enterprise Sales Show Podcast: https://podcasts.apple.com/gb/podcast/enterprise-sales-show/id1437393283
James chats with Michelle Mills-Porter, an International Speaker, author and trainer specialising in motivation and collaboration.
What led her on this path was an unlikely event... she was caught in the Boxing Day Tsunami. It was in the aftermath of this catastrophic disaster that she learned the most amazing lessons about humanity. It is these lessons that have been distilled and transferred into tangible strategies for us to use in our business.
Michelle has created a suite of analyses to help people to understand themselves and each other on a deeper level, to achieve peak performance and unleash our potential. The most innovative is the People Reader which is an online analysis that you can perform on someone that you want to build rapport with, without any input from them. The result is an 8 page report that shows you how to engage with them, how to write to them and how to convert them into a client in the most effective way.
Michelle has won multiple awards as a business owner, and for Networking, Presenting and recently for Stand Up Comedy.
Contact Michelle:
Website: www.mmp.uk.com Email: mmp@mmp.uk.com Twitter: @mmillsporter YouTube: https://www.youtube.com/user/chelliemish
James chats with Warren Cass, an entrepreneur with 25 years of running his own businesses, he has experienced huge success and tasted the bitter pill of failure. All of these lessons and stories are shared when he speaks.... Always from the heart!
Warren is straight talking with a no nonsense presentation style. His passion for business shows, especially when he talks about relationships, influence & marketing.
At heart Warren is a geek, someone who loves to figure out why and how things work, he firmly believes we live in times of significant change, and to stay ahead of the curve, we need to understand the game.
Warren is also a father of two beautiful young adults and a husband. His passions include skiing, chilling out with his guitar and listening to dusty old vinyl records.
Contact Warren:
http://warrencass.com/ https://twitter.com/warrencass
In this special edition of The Only One Business Show James chats with Rob Stephenson, a mental health influencer, campaigner and public speaker striving to create mentally healthier workplaces. He experiences bipolar disorder personally.
Rob is the founder of Inside-Out.org, a social enterprise with a mission of smashing the stigma of mental ill-health in the workplace by showcasing senior leader role models with lived experiences of mental ill-health.
InsideOut also takes these role models into businesses for panel events as part of an initiative which has the aim of inspiring other senior leaders to open up about their own challenges and get behind the mental health agenda.
Rob is also passionate about stimulating investment into the preventative mental wellbeing space.
Contact Rob:
www.inside-out.org www,mindcycle.cc rob@inside-out.org
James chat with Mindy Gibbins-Klein, an International Speaker and Executive Coach specialising in turning experts into thought leaders and published authors.
Mindy has authored and co-authored 9 books, including 24 Carat BOLD about which Seth Godin said, “This is the first thoughtful book I’ve seen on what it means to become a thought leader. Practical and inspiring at the same time.” Her latest book The Thoughtful Leader challenges leaders to be more thoughtful in all senses of the word.
She is Founder & CEO of The Book Midwife®, an elite book coaching company, and Panoma Press, a cooperative publisher of business and personal development books.
Her TEDx talk “Sometimes You Need to Change Yourself to Be Yourself” has nearly half a million views, and it showcases Mindy’s passion for helping people from all under-represented groups to become leaders, and for all people to approach life more thoughtfully.
As a regular media contributor, Mindy has been featured over 100 times in national and specialist press, radio and television over the past 10 years. She is a regular contributor to the Huffington Post as well as executive media in several countries.
Contact Mindy:
http://twitter.com/MindyGK www.mindygk.com
James chats with Simon Hazeldine - International Speaker, Bestselling Business Author once described as "A Hard Hitting Speaker Who Will Give Your People A Wake Up Call That They Will Never Forget!"
Prior to pursuing a career in sales, Simon worked as a bouncer and provided event security and bodyguard services to celebrities in the television and music industry.
Simon now works internationally as a professional speaker and consultant in the areas of sales, negotiation, business performance and applied neuroscience.
They talk about neuroscience and what we can learn from it and apply to customer service and sales, people's buying processes, the speed of service and the Amazon effect, manipulation vs influence, convenience, as well as the legendary SAS selection test - The Fan Dance.
Contact Simon:
www.simonhazeldine.com Twitter @simonhazeldine LinkedIn www.linkedin.com/in/simonhazeldine/ Email simon@simonhazeldine.com
James chats with Bob Bradley, a specialist in businesses that succeed and grow by delivering consistent quality, service and experience in premium segments, having run five such businesses as Managing Director or Chief Executive.
Bob now runs MD2MD, an organisation that runs private meetings where leaders develop their strategic thinking through peer discussion.
They discuss adolescent businesses, peer-to-peer groups, business scaling and challenges, smart leadership, delivering great customer service at scale, printing things that nobody reads, as well as what the quality of toiletries means to your customers.
Contact Bob:
Office: +44 1865 600 800 LinkedIn: https://www.linkedin.com/in/bobbradley/ Twitter: https://twitter.com/md2mdtips Facebook: https://www.facebook.com/MD2MD/
James chats with Barnaby Wynter - Marketing Disrupter, Keynote Speaker, Paleontologist, Founder of the Brand Bucket Company, Author, Serial Entrepeneur, Marketing and Rebranding Expert.
They discuss building schools in Africa, driving old cars across Europe, what makes a great business, value propositions, online vs the high street, service and relationships... as well as what Marks & Spencer will look like in the future.
Barnaby's Just Giving Page - https://www.justgiving.com/crowdfunding/barnaby-wynter
https://www.barnabywynter.com/