Auto Service World Conversations: Recent Episodes
Allan Janssen
Will Ferrell impersonator David Babcock may show up as Ron Burgundy, Ricky Bobby, or Buddy the Elf, but his real work is on the trade show floor. In this episode of Auto Service World Conversations, he walks through how entertainment and curiosity can turn a quiet booth into a steady stream of qualified leads. Babcock not only explains his strategy for targeting the right attendees and help exhibitors cut through “the gauntlet of chaos” on the show floor, but how any exhibitor can avoid wasted spend and risk-averse marketing — and why most booths fail to make attendees feel like a big deal.
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Aftermarket expert Derek Suen joins this episode to talk about the evolution of innovation in the automotive aftermarket. He highlights the shift from fixing failures to predicting them, with technician feedback at the heart of new solutions. Derek explains the growing complexity facing shops and distributors, the importance of data-driven collaboration and the need for better communication across the industry. He also explores how European advancements in EV adoption and sustainability offer valuable lessons for North America. Tune in to hear how leadership in this sector now demands curiosity, empathy and a commitment to breaking down silos for more connected, future-ready service.
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Young aftermarket leaders want clearer paths, more trust and better communication from today’s executives. Elisse Richardson, district sales manager at Driv and chair of Modern Industry eXpertise (MiX), a leadership council made up of young industry leaders, about research findings. She explores why only so few high-potential leaders feel unclear on advancement, why many hesitate to raise concerns and how shifting priorities without context erodes alignment. Richardson explains how reverse mentoring, over-communication and letting young leaders own decisions – and even fail – can improve retention and performance.
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We have our full conversations with representatives from Volvo, Ford and Stellantis to share in this episode. We asked Matt Girgis from Volvo Canada about the impact of rebates, Chinese EVs and more, Said Deep talks about consumer choice and Ford’s plan to offer traditional aftermarket services to current vehicle owners, Kevy Stephen from Ford talks about the growth and plans for its Ford Pro mobile service and Brad Horn runs through all the new offerings from Stellantis and why they made sure to give customers a wide number of options to suit their needs.
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At its annual trade show in Vancouver, Samantha and Ian Coates discuss how Lordco Auto Parts is navigating a shifting aftermarket shaped by economic pressure, changing consumer behaviour and rapid technology adoption. They reflect on a year that saw trade strength early and a retail rebound driven by the launch of Lordco’s e‑commerce platform. The conversation explores how customers are prioritizing vehicle repairs while keeping cars longer, Lordco’s focus on premium branded parts and the growing role of data and technology in improving service. The pair also touch on inventory discipline, regional market differences, store expansion plans and the challenge of workforce succession.
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Auto Service World Conversations sits down with Emily Chung, the new president and CEO of AIA Canada, to reflect on her first 100 days in the role. Emily shares how her background as a technician, service advisor and shop owner shapes her leadership style, her focus on staff and stakeholder relationships, and how she’s leveraging lived experience to speak on key issues like right to repair, advanced vehicle technology and the technician shortage. She also tackles the disconnect between distributors and shops and explains how AIA Canada can help bridge critical communication gaps across the aftermarket.
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Welcome to the enhanced media segment for the March issue of Jobber News. We’re featuring AIA Canada incoming chair Jason Herle with more of our discussion that couldn’t fit in the pages of the feature. Jason talks about how he learned from his predecessor Brent Hesje, who also once served as AIA Canada chair, his key messages for the industry plus, what advice he would give to professionals in the automotive aftermarket.
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Kim Cottle, president and CEO of Associated Equipment, a manufacturer of battery chargers, shares her journey from joining her family’s business to becoming its leader, highlighting her passion for U.S.-based manufacturing and product innovation. She advocates for women’s involvement in the automotive industry, emphasizing the importance of mentorship, networking and leadership roles. Kim looks at how to adapt to industry challenges, prioritizing exceptional customer service and fostering trust through integrity and strong professional relationships. She offers advice on resilience, collaboration and maintaining a human touch in an evolving, technology-driven industry.
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Ontario is facing a mounting tire crisis after regulatory changes lowered recycling targets from 85% to 65%, leaving millions of tires stranded across the province. Adam Moffatt, executive director of the Ontario Tire Dealers Association, about how reduced obligations have triggered service cutbacks, stockpiles and growing fire, safety, insurance and environmental risks, especially in rural areas. Moffatt outlines the urgent need for government intervention, higher targets and regulatory fixes, and calls on dealers, municipalities and consumers to pressure to help alleviate the situation.
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We rounded up highlights following conversations with representatives from Volvo, Ford and Stellantis from the 2026 Canadian International AutoShow in Toronto. During Media Day, Matt Girgis from Volvo Canada explores about the importance of government incentives, how much they’ll actually help and what impact Chinese EVs can have on the market, Said Deep from Ford tells us how Ford is making an effort to bring what was traditionally aftermarket business over to the dealer side of things and Brad Horn from Stellantis dove into the importance of customer choice when bringing vehicles to market.
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Meagan Moody, founder of The Moody Blueprint, shares her unique journey from a career in her family’s aftermarket business to launching her own strategic consulting firm. She discusses what exactly fractional leadership is, its evolution and benefits. She also dives into the challenges and opportunities of striking out on her own and the importance of building strong networks. Meagan also tackles key industry trends, the vital role of data-driven decisions and navigating hype versus real impact.
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Isaac Bunick, founder of Motormia, explains how artificial intelligence is transforming the parts-buying experience among car enthusiasts. Originating from moments in the garage with his daughter, Isaac shares how Motormia harnesses AI and real-world evidence to help users discover, modify and source vehicle parts. The discussion covers challenges in data accuracy and the goal of creating unbiased and fun experiences for enthusiasts. Isaac also shares his journey from mechanic to tech entrepreneur and explores how AI can help shape the evolving world of the automotive aftermarket.
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Rob Blitzstein joins us to talk about his new venture, True North Consulting. He comes from a storied family aftermarket business and was a leader at Parts Authority but is now launching his own consulting venture aimed at the Canadian automotive aftermarket. Rob shares insights from his deep industry roots, discusses the challenges and opportunities unique to the Canadian market and emphasizes the importance of relationship-building and tailored strategies. Tune in as he outlines his vision to bridge gaps between manufacturers and distributors, leveraging his experience to foster growth and innovation in Canada.
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Emily Holby, vice president of government relations at AIA Canada, joins us to talk about the evolving landscape of right to repair in Canada. Holby shares insights on the progress and ongoing challenges in federal and provincial legislation, highlighting Quebec’s leadership and the need for a national framework. The conversation dives into the need for adapting advocacy to a new federal government, engaging policymakers and collaborating with international partners. Holby addresses the hurdles posed by manufacturer resistance and emphasizes workforce development, training and combating auto theft. Learn why the aftermarket should join the grassroots movement and engage with policymakers to support right to repair.
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Barbara Moran-Goodrich, president and CEO of Moran Family of Brands, joins this episode to talk about Moran’s acquisition of Mister Transmission. Barbara shares her personal journey into the automotive aftermarket and franchising world, the family philosophy of helping entrepreneurs build their own legacy and how she encourages a franchisee-first culture. She explains what the deal means for Canadian franchisees, from enhanced technical and business support to cross-border warranty and service alignment, and outlines her long-term vision for growth, collaboration and keeping customers road-ready as the industry evolves.
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Tune into the Enhanced Media portion of the December 2025 issue of CARS magazine to hear more from Sal Medici, owner of Platinum Automotive Repair in Niagara Falls, winner of the 2025 Shop of the Year Award, Sponsored by Milwaukee Tool. This more from our conversation that we couldn’t fit into the magazine. Listen now to hear more of their insights and check out the full feature in the magazine.
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Bill Hanvey, president of the Auto Care Association, joins Auto Service World Conversations to explore the latest happenings in the aftermarket and nail down the challenges and opportunities. He discusses how the industry is adapting to political uncertainty, tariffs and evolving consumer behaviours, while highlighting the pivotal roles of artificial intelligence, global collaboration and technical training. Hanvey emphasizes the importance of mentorship and the emergence of a new generation of leaders.
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At AAPEX 2025, J.F. Champagne, president of AIA Canada, joins Auto Service World Conversations, as he reflects on a decade of industry transformation. The discussion explores the impact of global uncertainty, shifting supply chains, and changing supplier loyalties, while highlighting the resilience and adaptability of the aftermarket. With his tenure coming to a close, he discusses the transition to incoming president Emily Chung and shares insights on effective leadership and the importance of embracing change.
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Tune into the Enhanced Media portion of the November 2025 issue of Jobber News to hear more from Kenton Swizter, Kyle van Polen and Chris Funk from Pat’s Auto Supply, the 2025 winner of the Jobber of the Year Award. This is bonus content we couldn’t fit into the magazine, so listen now to hear more of their insights.
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It’s been a year of growth and innovation for Bestbuy Distributor and president Nick Brunet joins this episode to talk about the journey. He discusses overcoming industry challenges like tariffs, expanding its shareholder base across the country and the opening of a new DC in Montreal. Bruney also explains how the company is leveraging data-driven strategies to enhance operations, its commitment to supporting shareholders, fostering a collaborative culture and developing future talent. He also dives into the group’s new partnership with Federated, its focus on technology adoption, and the ongoing drive to build a resilient, forward-thinking organization in the evolving aftermarket industry.
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What’s it like to get laid off and go through the job-hunting process? Many have been down that road and many will again. But how you position yourself in the world, online and offline, will go along way to making that journey easier. Jacki Lutz, director of content at the Auto Care Association, discusses the realities of career transitions and job hunting. Jacki shares her personal journey of being laid off, the emotional challenges and how she leaned on her network and personal brand to navigate the market. Whether it’s a career setback or a new opportunity, Lutz offers insights on resilience, not giving up on yourself and practical strategies for staying visible and relevant.
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In this episode, Emily Chung shares her firsthand experience selling her auto repair shop, AutoNiche in Markham, Ont. She discusses the importance of thinking early about succession planning, preparing clear financial statements and documenting business processes to ensure a smooth transition. Chung emphasizes honest communication with staff, the emotional ups and downs of the sale process and vetting potential buyers. She explains how preparing for a sale well in advance, digitizing her operations and focusing on both tangible and intangible assets to maximize business value and continuity played key roles through the process.
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Artificial intelligence has been making noise for years now. And as it rapidly grows, the automotive aftermarket has been figuring out where it fits in. Tilak Kasturi, co-founder and CEO of Predii, which supports shop software and jobber business management systems, joins this episode to discuss how AI is currently helping the auto care industry and what it may be capable of in the future. He explains how AI can bridge communication gaps between different systems, standardize complex part terminology and create seamless workflow solutions. Kasturi explores how technology promises to revolutionize how automotive businesses operate, making processes smarter and more responsive.
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Alain Primeau, executive vice president of UAP, shares his insights on the evolving landscape of the automotive aftermarket. He explores how technology, consumer behaviour and market dynamics are reshaping the sector. Primeau highlights the shift towards digital tools, the growing importance of quality parts and the emergence of electric vehicles. He emphasizes UAP's strategic approach to adapting to these changes, including developing key programs and supporting independent repair shops with succession planning.
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Bryce Gregory, director of strategic product technology at Enersys, which goes to market as Odyssey, explores the critical role of AGM lead-acid batteries in the evolving electric vehicle landscape. Despite the rise of lithium-ion technologies, lead-acid batteries remain essential for auxiliary power, safety systems and key functions in modern vehicles. With 99% recyclability and proven reliability across diverse climates, these batteries continue to complement emerging battery technologies. Gregory highlights ongoing innovations in battery management systems and materials, demonstrating their enduring relevance in the rapidly electrifying automotive market.
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Donovan Ringo, senior manager of emerging technologies at NAPA, explores the transformative technologies reshaping the automotive industry, particularly for repair shops. With ADAS, EVs and autonomous driving at various stages of sophistication, Ringo emphasizes the critical need for independent shops to invest in emerging technologies. He discusses the challenges shops face in adopting new tech, from training to equipment costs, and to retain customers and compete with dealerships. With predictions of EVs reaching 30% of the car parc in a decade and ongoing advancements in autonomous driving, Ringo explores the importance of continuous learning and adaptation in the rapidly evolving automotive landscape.
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With many auto repair shop owners looking to soon exit their business, Sunil Patel, founder of Tekmetric, explains what’s important to potential buyers, from an internal one, to the shop down the street to a private equity firm. Patel outlines key steps for shop owners to make their businesses more attractive for acquisition, emphasizing clean financials, operational efficiency, and strong customer service. Tune in to hear about the importance of adopting technology, maintaining a dedicated team, and leveraging digital marketing strategies.
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President and CEO of the Auto Care Association Bill Hanvey provides insights into the industry's current landscape. Discussing challenges like global trade uncertainties and tariffs, Hanvey emphasizes the association's role in supporting members through complex economic times. He highlights progress on right to repair legislation, the potential of AI in inventory management and the industry's global collaboration. Find out why Hanvey remains cautiously optimistic, stressing the importance of flexibility, data-driven forecasting and continued industry investment despite economic headwinds.
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J.F. Champagne, president and CEO of AIA Canada, outlines the pressing challenges facing automotive service technician training. He emphasizes the need to modernize education to keep pace with rapidly evolving vehicle technologies. With increasing reliance on diagnostic technology and complex vehicle systems, he stresses the necessity of upskilling, addresses the industry's image problem and calls for stronger advocacy to attract young talent.
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Lordco executives Samatha and Ian Coates discuss the current automotive parts industry landscape, highlighted by economic uncertainty and a softer retail market during their company's 35 Annual Tradeshow. Despite challenges, they remain optimistic, highlighting their trade show strategy, commitment to premium products and customer service. Tune in to hear their thoughts on topics like consolidation, vehicle aging, technological advancements, meeting customer needs and more.
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The benefits of artificial intelligence in the automotive aftermarket are seemingly boundless. But as Todd Richardson, CEO and president of In Motion Brands and Atrium Solutions Inc., explains, there is only so far you will want to take it in your shop. Tune in to hear about where this technology can help, what it can do for you and how you should carefully think about its implementation in your business.
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Suzanne Morello, senior VP of marketing at Mevotech in Toronto, draws on 30 years of marketing experience to gauge how the aftermarket is evolving in the area. Tune in to also hear Morello share her journey into the aftermarket, discussing digital transformation, industry challenges, and the importance of customer-centric strategies. She explores topics like economic uncertainties, tariffs and the role of branding during tough times. Morello provides valuable insights into the aftermarket's future, emphasizing innovation, communication, and adapting to changing market dynamics.
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Hear more from this year's chair for AIA Canada. Learn more about his background in the auto care sector, what drives his passion for the industry, why he views this as a great opportunity and more.
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Listen in to four discussions with leaders from top automakers at the 2025 Canadian International AutoShow. Host Adam Malik chatted with Said Deep from Ford Motor Company of Canada, Matt Girgis from Volvo Canada, Mike Szymkiewicz and Lou Ann Gosselin from Stellantis and Elias El-Achab from Kia live from the floor of the show during Media Day. Tune in to hear their thoughts about the state of the industry, new vehicle trends, supply, the economy, geopolitical issues, electric vehicles and more
Timestamps:
- 00:50 - Intro
- 1:38 - Ford Canada on the current state of the vehicle market
- 13:54 - Volvo on EV insights
- 24:04 - Stellantis on industry trends
- 32:17 - Kia Canada on consumer demand for vehicles
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The leadership team of Pacer Dynamics — Eddie Tso, Joshua Lin, and Albert Liu — discuss their journey into the automotive aftermarket, one that may not be typical. The trio shares how their diverse backgrounds and friendships led them to form this Canadian-owned brake disc manufacturer, highlighting the importance of industry connections, adaptability and a passion for the aftermarket. They also detail their experiences at their first AAPEX, the lessons learned through pivots and relationship-building.
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This is a cross-post from the Logistics Lowdown podcast, presented by Turnkey Media LLC.
David Johnston, George Weston Ltd. research chair and centre director in Sustainable Supply Chains at the Schulich School of Business at York University, and founding and current program director of the Master of Supply Chain Management (MSCM) at Schulich.
In this episode of The Logistics Lowdown, we talk with David about the challenges facing young professionals looking to get into the supply chain sector, as well as what millennials and younger workers look for from an employer and when choosing a career
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The passion for the automotive aftermarket runs deep for many professionals in this industry and Johanna Smith is no exception. She’s the new director of sales and marketing at Associated Equipment and will be working closely with the Canadian market. Johanna shares her passion for the automotive aftermarket, highlighting the importance of relationships, innovation and empowerment within the industry.
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Leading industry expert and Jobber News columnist Kumar Saha joined Auto Service World Conversations to discuss the latest implications of the trade standoff between Canada and the United States. A 25% tariff has been announced for Canadian goods going into America, while Canada retaliated with a tariff package of its own. As the auto industry is uniquely positioned in this battle — auto parts cross borders multiple times during production — Kumar shared his thoughts on what impact this could have on Canadian suppliers, international suppliers, distributors, auto repair shops and consumers. Tune in to hear his thoughts on the latest developments.
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Todd Campau, associate director of the aftermarket at S&P Global Mobility, explores the unique dynamics of the Canadian automotive market, with a focus on electric vehicle adoption, market trends and the impact of the economy on the aftermarket. He provides insights into the factors driving Canada’s lead over the U.S. in EV growth, the implications of changing incentives, and the challenges posed by parts proliferation. Todd also dives into differences in consumer preferences, vehicle age and the aftermarket opportunities and considerations specific to the Canadian market.
You can check out the latest Canadian EV sales insights at https://www.spglobal.com/mobility/en/Info/0521/automotive-insights-canada-evs.html
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The state of the automotive aftermarket is complex. Shane O'Kelly, CEO of Advanced Auto Parts, talks about where the industry is and where it’s going. He explores the increasing importance of technology, from right-to-repair issues to the challenges posed by advanced driver assistance systems. O'Kelly also shares insights on Advanced Auto Parts' decision to keep its Canadian operations and what he learned while trekking across the country to meet with store owners and operators.
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Autumn Lamb’s LinkedIn description might tell you all you need to know about her: Professional pivoter of all things marketing. She’s all about opening the various doors that she comes across in the automotive aftermarket. Autumn pivots from one challenge to another, one association group to the next. In this conversation, we learn more about the marketing manager for GSP Americas, from her journey through the aftermarket to the value of mentorship to opening yourself up to opportunities that present themselves.
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Tune into the Enhanced Media portion of the December 2024 issue of CARS magazine to hear more from Craig and Heather Maidens, from Maidens Family Auto Care, winner of the 2024 Shop of the Year Award, sponsored by Milwaukee Tool.
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On the job for a few short months, Emily Holtby has been thrown into the fire. AIA Canada’s new vice president of government relations joins the aftermarket at a critical juncture: Getting right to repair for the automotive aftermarket front and centre of Canada’s politicians. During her first visit to AAPEX, she sat down to talk about her journey to the industry and how she’s ready to advocate for it to ensure consumers and professionals have access to repair and maintain vehicles.
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At a global event, J.F. Champagne, president and CEO of AIA Canada, was also thinking local. While Automotive Aftermarket Industry Week in Las Vegas is highlighted by AAPEX and the SEMA Show, it was important for Champagne to connect with his global partners on challenges that continue to hit the auto care sector. But in a sit down conversation during the event, he highlighted the local struggles his group is trying to alleviate. From talent challenges to training to right to repair, Champagne touches on all that and more in this episode of Auto Service World Conversations.
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Tune into the Enhanced Media portion of the November issue of Jobber News to hear more from Shannon Black, manager of Motorcade’s St. Catharines, Ont. branch and winner of the 2024 Jobber of the Year Award.
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Electric vehicles are increasingly growing on Canadian roads, meaning there’s more of a chance an EV owner will come through your doors looking for service. Scott and Bruce Eccles at Eccles Auto Service in Dundas, Ontario, have been growing their EV services over the last few years. They share how they grew this part of the business, found training, educated their customers, tips for success and more.
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Movember is a time to raise awareness for men’s health and Nhu Nguyen, a classic Porsche technician, has dedicated herself to the cause. What started as baking cookies to raise money has grown into an event called “Nhuvember” — a fundraising event benefiting Movember, sponsored by Canaweld. In this episode of ASW Conversations, we chat with Nhu about why she supports the cause, what she does and how you can help the movement. Contact her on Instagram at @dear_nhu to help out. Canaweld will donate 5% of the total purchases from the Canaweld website using the promo code ‘Nhuvember’ through the month of November.
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After a year at the helm, we catch up with Nick Brunet, president of Bestbuy Distributors. He joined the company after a stint outside the aftermarket but spent years before that with 3M. He’s no stranger to the aftermarket and is now taking on the challenge to growing Bestbuy’s place in the market. The distributor’s shareholder base has grown over the last year and looks to go even higher. He discusses growth, challenges like inventory management, using new tools like predictive analytics and the changes taking place in the automotive aftermarket.
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The priorities of those working in the automotive aftermarket vary widely by generation, according to the Defining Culture Survey, put out by the Modern Industry eXpertise (MiX) Council, part of MEMA Aftermarket Suppliers. Just what do these generations value — and what do they have in common? MiX chair Jeff O’Hara chats about what the survey found, what jumped out to him and what the industry can learn from the results.
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Rui Silvestre has been a technician for a long time. But things change. Due to circumstances beyond his control, his home at Master Mechanic High Park had to close down. Silvestre knew he wanted to open up his own shop — and he finally did on August 1. Join us for a conversation about how he got there, moving from tech to owner, and what it’s like to have the support of the community.
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Host Adam Malik is joined by Kari Hann. By day, she’s the marketing and digital communications manager at Specialty Sales & Marketing, but Kari is also the chair of the Young Professionals in the Auto Care Sector (YPA). They talk about the importance of the YPA, what its goals are, why young professionals should join, why employers should encourage their under-45 staff to join, what her goals are as chair, and more.
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Virushin Vepulan from eBay Motors joins host Peter Bulmer to discuss his lifelong passion for cars. He began tinkering with vehicles alongside his father from a young age, modifying them on a budget. He reflects on the importance of basic maintenance ahead of flashy upgrades and how online marketplaces like eBay have helped keep older vehicles running. While things have changed, Virushin explains how much has remained the same for car lovers.
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If you’re trying to repair a Mercedes-Benz vehicle in the aftermarket, chances are you’re out of luck. Michael Waddle, a technician in his father Scott’s shop, Precision Auto Service in Langley, B.C., is fed up with being roadblocked by the automaker when attempting to repair their vehicles. He’s gone straight to Mercedes-Benz and feels their solutions are unfair to their aftermarket. Michael and Scott talk about what the industry is up against.
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From Worldpac STX in Nashville, two Canadian shop owners talk about why they made the trip, why training is so important for them, the challenges they’re facing in their shop today and more.
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Master Mechanic High Park is no more. With the landowner having decided to turn the space into condos, owner Josie Candito has now closed her doors, ending her 25-year run in west Toronto. She speaks with host Adam Malik about her memories, why she’s proud of the work she did, pushed for greater respect for technicians and gave advice to her fellow industry professionals.
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What does a semi-retired shop owner do when coming upon a milestone? They write a book. With Eccles Auto Service reaching 40 years in business, Bruce Eccles decided to reflect on his time in the business. He joins host Adam Malik to talk about his first book, Don’t Look Back, Look Ahead: 40 Years of Business and Life’s Unexpected Road.
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Host Adam Malik talks to Brad Horn from Stellantis Canada about EV goals, concerns and more at the Canadian International AutoShow.
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Alana Baker, vice president of government relations and research at AIA Canada, joined Auto Service World Conversations to speak about the group’s Labour Market Report. It found that the labour gap is expected to worsen in the coming years, exacerbated by the growing trend towards vehicle electrification. Baker joins host Adam Malik to speak about the study, what it found, the challenges, how the industry can approach the issues and more.
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Host Adam Malik talks to Holly Broome from Chevrolet about their role in vehicle electrification and more at the Canadian International AutoShow.
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Host Adam Malik talks to Alexa Desjardins from Ford about transitioning consumers to EVs and more at the Canadian International AutoShow.
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Lordco is marking 50 years in 2024 and the celebrations were highlighted at its annual trade show in Vancouver in April. Host Adam Malik speaks with Sarah Durant, VP of Marketing, Candace Gottschalk, VP of HR, and Marlyn Coates, president, about this year’s show and what 50 years means to them.
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Jobber News editor Adam Malik sits down with Ryan Bruno to talk about his role as chair of AIA Canada. His one-year term will officially begin in April following the association’s AGM. You can read the interview in the March issue of Jobber News and hear more of his thoughts in this special enhanced media segment.
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Host Adam Malik talks to Matt Girgis from Volvo about its plans for electrification and more at the Canadian International AutoShow.
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Host Adam Malik speaks to representatives from Ford, Stellantis, Chevrolet, and Volvo about the importance of educating consumers in the transition to electric vehicles.
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Host Adam Malik chats with Kumar Saha, U.S. vice president and Canadian managing director of global automotive data firm Eucon, about the Vast-Auto and O’Reilly Automotive deal, what it means for the Canadian aftermarket today and the industry going forward.
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Listen in as Darryl Croft, president of the Electric Vehicle Network and co-owner and vice president of OK Tire (Etobicoke), and Mavrene Brooks, EV consultant at the Electric Vehicle Network, talk about why the network started, how they help consumers get more comfortable with EVs, how they help answer questions from skeptical customers and the first steps aftermarket shops should take to prepare for servicing EVs.
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Hear more expertise from Mike Howard, manager of garage operations at Art Turney’s Garage, the winner of the 2023 Shop of the Year. He touches on challenges around training, the importance of a clean shop and advice for his shop peers.
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Bill Hanvey joins Adam Malik for their annual chat at AAPEX on the state of the auto care sector, plus major movement on right to repair
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Here’s more from this year’s Jobber of the Year Winner, Chieftain Auto Parts and its co-owners, the brother and sister team of Trevor Heizne and Jayne Kelly. They discuss the importance of inventory, having good relationships with suppliers and future opportunities. Read more in the November issue of Jobber News and find the expanded feature on autoserviceworld.com
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Host Peter Bulmer and Kevin Fitzpatrick of Opus IVS discuss future concerns facing the EV industry, including the cost of repairs, ease of access to parts, and keeping up with technological innovations.
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Here’s more from Adam Malik’s chat with James Carter, principal consultant at Vision Mobility. Carter talks about the “negative hyperbole” around electric vehicles and some people’s desire to dismiss them for a variety of reasons.
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Automotive repair shop owners skew towards the older age group — and if you’re reading this, you’re probably one of them. So how do you retire and set your shop up for a proper exit? Matt DiFrancesco, principal and financial technician for automotive repair professionals at High Lift Financials, chats with Peter Bulmer in this episode of ASW Conversations about the challenges being faced and how to overcome them.
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Hydrogen has an important role to play in our journey toward decarbonization, especially in the freight and transportation sectors. Brent Hartman, director of standards in the fuels and transportation at CSA Group, joins publisher Peter Bulmer in this episode of Auto Service World Conversations to talk about the use of hydrogen as an alternative fuel, standards needed for best practice, challenges faced and more
Get ready to explore key takeaways from the results of the 2023 Annual Jobber Survey from CARS. Your host and managing editor, Adam Malik, dives into the top concerns jobbers have with the way some shops operate their businesses, how that conflicts with views from the shop owner side, and then highlights other findings that couldn’t fit into the main feature.
Enhanced Media: Other Takeaways From the Annual Shop Survey, Jobber News, May 2023 by Peter Bulmer
Adam Malik interviews Kevin FitzPatrick, the senior vicepresident of North America operations with Opus IVS, which provides diagnostics, programming, and live repair guidance. He expands on our conversation regarding EVs and the importance of the automotive aftermarket to get moving on technology sooner than later.
Adam Malik brings more of his discussion with Liz Perkins of the L1 Auto Group about the importance of doing proper calibration on ADAS and her passion for this topic.
Managing Editor Adam Malik talks to leaders at the Canadian International Auto Show about aftermarket concerns for EV innovations.
Listen to AIA Canada’s incoming chair Shannon Spano expand on her thoughts around DEI, mentorship and how she sees AIA Canada helping the aftermarket going forward.
The Straight Pipes join host Peter Bulmer to talk about how they partnered with eBay Motors in a recent project to build out a Corvette.
Peter Bulmer hosts a roundtable conversation with Ben Brucado, VP of Engagement at AASA, Ryan Kooiman, Director of Training at SMP, and Michael Campana, Senior Manager of QA at Dorman Products to talk about their efforts in spreading awareness of parts fraud in the automotive aftermarket.
Host Peter Bulmer discusses innovations and roadblocks in EV vehicle charging with James Fraser of the Electrical Safety Authority. Visit esasafe.com to learn more.
Cars Magazine and Jobber News editor Adam Malik catches up with Bill Hanvey, head of the Auto Care Association to discuss the challenges the automotive aftermarket is facing, Right to Repair, and what's on the horizon for 2023.
Host Peter Bulmer discusses cybersecurity concerns and innovations in autonomous Vehicles with Peter Watkins of QA Consultants.
Peter Bulmer interviews J.D. Ney of J.D. Power & Associates about their Annual Report findings for 2022.
Peter Bulmer talks with George Silagadze about how his company, Tire Connect, has changed the tire sales game.
Visit https://www.tireconnect.ca/ to learn more
Host Peter Bulmer talks with Wouter Witvoet of EVT Group about EV technology and how current energy and supply chain trends are shaping its future.
Peter Bulmer continues his conversation with Tom Cook of Blue Tiger International about supply chain strains, what's driving them, and what that means for 2023 and beyond.
Peter Bulmer talks with Tom Cook of Blue Tiger International about supply chain strains, what's driving them, and what that means for 2023 and beyond.
Peter Bulmer talks with Ron Foss about his mission to restore his grandfather's historic invention, the Fossmobile, with the help of eBay Motors.
Publisher Peter Bulmer and managing editor Adam Malik discuss some of the findings of the Annual Jobber Survey where jobbers gave their thoughts on shop business.
Host Peter Bulmer chats with host Wouter Witvoet, founder and CEO of EVT Group, about the impact of semiconductors on automotive manufacturing and its wider impact on EVs.
Peter Bulmer chats with Ryan Baltjes, eBay Canada’s head of automotive parts and accessories about getting vehicles summer ready.
We speak to Doron Frenkel, CEO of Driivz about progress towards working towards ensuring a successful EV world
Tom Gattuso, vice president of events with SEMA, chats with our host Peter Bulmer about what it was like putting together the 2021 SEMA Show amid COVID challenges and what's ahead for the show this fall.
A portion of our conversation with Andrew Shepherd, senior director of industry programs and executive director of I-CAR Canada at AIA Canada.
Managing editor Adam Malik sits down with Sarah Durant and Daniel LePage from Lordco Auto Parts on Day 1 of their first tradeshow since 2019.
ASW Conversations: What will it take for autonomous vehicle acceptance? by Allan Janssen
Publisher Peter Bulmer and managing editor Adam Malik discuss what they learned in the Shop Executive Outlook from the February issue of CARS.
Monte McNaughton, Minister of Labour, Training and Skills Development in Ontario speaks with our publisher Peter Bulmer.
Paul Drysch, CEO of PreAct, joins host Peter Bulmer to talk about the latest in autonomous and ADAS technology.
The January 2022 Jobber News Enhanced Media segment with publisher Peter Bulmer and managing editor Adam Malik.
A conversation with Dave Opsahl, CEO of Actify, makers of automotive program management software.
We speak with Michael Thomas, technical information specialist at Pennzoil, to get answers on what technicians need to do to make sure they’re advising properly with winter here.
After a couple of years away, Adam Malik has returned as editor of Jobber News and now CARS magazines.
ASW Conversations: ShopPros' CEO Al Wheeler on why business culture matters by Allan Janssen
ASW Conversations: ShopPros on business planning & why shop owners can't count on "Plan B" by Allan Janssen
ASW Conversations: Meet the Toronto shop owner spreading positivity & community through signs by Allan Janssen
ASW Conversations: Bruce Eccles on changes and challenges in today’s aftermarket (Part Two) by Allan Janssen
ASW Conversations: Bruce Eccles on changes and challenges in today's aftermarket by Allan Janssen
ASW Conversations: See how this female tech is promoting a more inclusive aftermarket by Allan Janssen
ASW Conversations: Everything you need to know about Pennzoil's new carbon neutral lubricants by Allan Janssen
ASW Conversations: Meet the company that's offering all-inclusive maintenance experience by Allan Janssen
ASW Conversations: LeddarTech exec talks future of ADAS and connected cars by Allan Janssen
ASW Conversations: Solera exec pinpoints the AI-based repair & claims processing revolution by Allan Janssen
ASW Conversations: AASA's president Paul McCarthy on the aftermarket's global recovery by Allan Janssen
Erin Vaughan, owner of Kinetic Auto Service in Saskatchewan, opens up about winning CARS magazine's Shop of the Year award for 2020.
Dan Billie, CEO of Plews & Edelmann, is making waves in the aftermarket by acknowledging the limitations of remanufacturing when it comes to steering components. In the interest of producing reliable aftermarket parts, he's taking the company in a new direction.
Steve Van Kessel and his sister Susan Peacock are partners at Parry Automotive in Orillia, Ont. The business, founded by their father Peter, is this year's Jobber of the Year. We called Steve up to talk about managing a family business during a pandemic, and what it means to them to win a distinguished industry award.
In the era of big data, automotive telemetry has increasing value. Software company Otonomo has been harnessing a wide array of telemetry for B2B and B2C apps. We called Asaf Weisbrot, Otonomo's chief commercial officer, for a rundown on what to expect as vehicle data goes even deeper.
Christine Hogg is the new face of Jobber News and CARS magazine. In her first appearance on the podcast, she offers her early observations of an industry in transition, and discusses her goals for the magazines.
Don Frisby and his team at Frisby Tire in Ottawa, Ont., have reached a rare milestone in our business. The company is celebrating its 100th anniversary this year. Founded by George Frisby in 1920, the family-owned business has rolled with the changes and challenges of the decades and is as healthy as it has ever been under the third generation of stewardship. We talked about the lessons of the past and the questions of the future.
In today’s episode, we're speaking with Shad Smereka, the general manager in charge of people and Store Innovation for Edmonton based Fountain Tire. They’ve been industry leaders in designing systems and processes to streamline automotive service and enhance customer experience. The company recently announced it has standardized the use of digital vehicle inspections (DVI). We called to find out what led to Fountain Tire’s decision to embrace tablet technology.
It was once unthinkable that a battery-powered ratchet could deliver the torque necessary for serious automotive work. But that has changed in recent years. Mike Owen, product manager for power tools at Milwaukee Tool Canada, says there's been a sea-change in the world of power tools, as battery technology has taken a giant step forward. So, what's the advantage of using battery-powered tools in a shop environment? What are the limitations? And what's coming next? Mike tackles all our questions on the latest episode of Auto Service World Conversations.
Jim Caldwell is president and CEO of Surrey, B.C..-based OK Tire. During the worst days of the Covid-19 pandemic, it was his job to give leadership, direction, and encouragement to the 350-plus shops in the OK Tire family. He offers his thoughts on how the auto repair and service industry rose to the challenge and what may still lay in store for us.
In his 50-year career in the automotive repair and service industry, Bob Paff has done it all. He's worked at dealerships, independent shops, and specialty shops. He's been a technician, a service advisor, and a shop owner. Fifteen years ago he added another job to his resume: web creator. His vision drives the Automotive Service Business Network (www.asbn.ca). We called him up to find out what his plans are for this unique web resource.
We pick a question from our mail bag this week, and dive into what every shop needs to think about as they build their web presence. There are a lot of social media options and landing page ideas... but are there land mines to avoid? Uh... ya. Here's one.
The Automotive Industries Association of Canada is talking to Ontario legislators about requiring collision shops to be provincially certified in order to do business. If those negotiations go well, AIA believes mandatory certification might also be good for the mechanical repair industry -- not just in Ontario but across the country. We spoke to Ontario shop owner Bob Ward about what he thinks of the idea.
Thousands of times every working day technicians across North America return perfectly good parts as defective. Whether for reasons of confusion, expediency, profit, or convenience, it's a practice that is having an impact on the aftermarket. The industry has been wrestling with it -– usually quietly for fear of offending customers -- for decades . We spoke to David Tobin, a senior strategist with California-based parts manufacturer Motorcar Parts of America, about the scope of the problem.
Sahas Katta founded Smartcar – a mobility software company – with his brother Sanketh in 2015. Its application programming interface is a “way in” for developers of programs that use vehicle telematics. Unlike others, however, it taps into the data stream without hardware. The company’s platform allows web and mobile apps to do a number of things, include locate and unlock the vehicle, read its fluid and pressure levels, and report odometer, oil and battery readings from vehicles across brands. We spoke to Sahas about the future of telematics and how it could impact aftermarket players.
As national sales manager for traditional aftermarket for Bosch Auto Parts, Cam Young has been able to see how the pandemic has impacted everyone in the aftermarket, from parts manufacturers, to distributors, to service providers. He anticipates a coming surge of auto service work as economies re-open and consumers get more comfortable conducting their daily business. We asked him to give us his take on how the pandemic unfolded for the automotive aftermarket.
Porsche technician Nhu Nguyen followed her passion for fixing broken things into the automotive repair world. She's now a technician at a Toronto-area Porsche dealership, a volunteer at Porsche driver events, and an advocate for getting more women in repair bays. Her active social media profile, led her to be selected by eBay Canada as a tastemaker. You can find the eBay "finds" she recommends at eBay.ca/ebayedits. We spoke to her about her very busy -- and unique -- career.
David Lawes, CEO of the B.C. Used Oil Management Association, talks about an innovative series of videos featuring a hilarious technician named "Ken the Mechanic" who discusses the recyclability of motor oil. The videos make the point that not everything that gets dirty needs to be thrown away... and that's especially true of used motor oil. We spoke to David about how the campaign came together.
Tim and Becky Brough, owners of Reliance Automotive in Hamilton, Montana hit a home run with their spirited “Who is Becky!” marketing campaign earlier this month. The campaign dominated the local news media and was the top trending topic in town for weeks. It also drew lots of new faces into the shop. We talk to Tim and his son T.J. about how the campaign was conceived.
AIA Canada is working with industry to convince the Ontario government that mandating the certification of collision shops will help reduce the hight cost of insurance in that province. If the initiative is adopted -- and it looks like it might -- they think it would be a good idea for mechanical shops to face mandatory certification too. We spoke to AIA president J.F. Champagne to understand what's behind the initiative.
Tim Cifelli is the marketing director for shop software company Bolt On Technology, which has led the way with things like digital inspections and text-based communications strategies. Tim says modern tools have opened up a world of new opportunities for aftermarket shops, and that, ironically enough, the Covid-19 pandemic has helped prove how effective they can be.
Bill Hanvey and his team at the Auto Care Association face a huge challenge in mounting the giant Automotive Aftermarket Parts Exposition in Las Vegas this fall. With Covid-19 still in the air, the show is going to look a lot different than it normally does. Bill walks us through what to expect when we arrive for what is often described as Automotive Aftermarket Industry Week.
Ray Proulx is chairman of the High Five for Kids Foundation, a charitable arm of the Automotive Industries Association of Canada. During Covid-19, High Fives has more causes to support and fewer sources of revenue. We called to find out how aftermarket companies can help make a difference for food banks, children's charities, and scholarships across Canada.
Todd Hack is executive vice president of sales and marketing for Mevotech, the Toronto-based manufacturer of aftermarket chassis components. With more than 30 years of experience at all levels of the aftermarket, he’s in a unique position to see how the threat of Covid-19 has impacted the industry – from fellow manufacturers… to warehouse-distributors… to his end-customers at auto repair and service shops throughout the continent. We asked what he expects to see for the balance of this year.
Jeremy O'Neal gets to work early every day, to clear his head, get inspired, and get all his ducks in a row. The manager of Freedom Auto Repair in Hesperia, Calif., and president of automotive management training firm AdvisorFix, he calls it The Golden Hour of Power. We called him to find out what makes it so powerful.
Brian Wheeler is vice president of business development and marketing for Fort Smith, Arkansas-based Cloyes. A supplier of timing drive system kits and components, Cloyes really has to stay on top of new-vehicle trends and technology. We thought I’d ask Brian what’s coming down the O.E. track, and why technicians should be paying attention.
Daren Hodgson, owner of Atelier D.H. Tech Pro in Ste-Marthe, Que., has remained closed to thwart the spread of coronavirus... even though he's legally allowed to open. Closing the shop indefinitely was a scary proposition for him, but not nearly as scary as the prospect of infecting his family. He's waiting until it's truly safe to return to work. We asked him for an update on how it's going.
Management consultant Bob Greenwood has long spread the word about the importance of raising billed hours, rather than increasing car count. His message should really resonate with shop owners who can keep their staff busy, but have a hard time making the shop profitable. We chat about the principle of increasing average billed hours and why it works so well.
Mark Lemay is the owner of Auto Aide, a training operation based in Barrie, Ont. In March, when society shut down out in defence against the coronavirus, his live training events were cancelled... and have remained so. We talked to him about the move to webinars and how effective that is in keeping technicians up-to-date on the latest technology.
Rick McMullin, owner of Ricky Ratchets Auto Repair in London, Ont., had one of those days just before Christmas last year. A runaway truck smashed through the front of his shop just after closing. Fortunately no one was hurt. We gave Rick a call to find out how it all went down.
Derek Suen, manager of new product development at Dorman Products in Canada, has been named the Young Leader of the Year by the AIA’s Young Professionals of the Aftermarket networking group. He has a passion for helping to bring great parts into the aftermarket. We thought it would be worth asking him how our industry is faring at attracting young professionals.
Sebastian Zelger is the general manager for North America for the Germany-based oil and additives company Liqui Moly. For the last three years, he’s been based in southern California, overseeing the sales and marketing efforts for the company. If he brought any European management ideas with him when he arrived on this side of the pond, it could be related to his views on transparency. We called to ask why that's so important in business.
The bulk of John Fisher's job used to be done on the road. Now the regional sales manager for UAP-NAPA spends most of his time on the phone and online. We wanted to find out how jobbers are staying in touch with their suppliers during the ongoing coronavirus pandemic, and what John is hearing from the field.
MAY 11, 2020 -- Tracy Carnahan and her husband Gord are the owners of OK Tire Park Street in Regina, Saskatchewan. Like every shop in the country, they’ve had to radically redesign their entire process from client intake, to shop procedures, to transaction completion. Tracy says it all boils down to the word trust – but not in the way we normally use that word in this industry. We called her up to talk about it.
MAY 4, 2020 -- As a business coach with some 25 years of experience in the auto repair industry, Susan Hitchon has some interesting views on how auto repair shops can continue to connect with their customers at a time when physical contact is pretty much ruled out. Hitchon is a licensee of the Automotive Aftermarket E-Learning Center.
APRIL 29, 2020 -- J. F. Champagne, president of the Automotive Industries Association of Canada, needs your help taking the measure of the aftermarket, some six weeks into the current coronavirus pandemic. The association has created a survey to gather critical data that can be presented to the federal government and provincial legislators as evidence of how Covid-19 has impacted the aftermarket. As you'll hear, lay-offs and lowered revenues tell only part of the story.
APRIL 24, 2020 -- Today we speak with Zara Wishloff, vice president of sales and marketing for Edmonton-based warehouse-distributor APD. He points out that it took a lot of people in our industry by surprise when we were deemed by governments around the world to be an essential service. So, why does he think we have such an inferiority complex? We asked him. Host: Allan Janssen. Producers: Delon Rashid, Peter Bulmer.
APRIL 20, 2020 -- Closing the shop for months on end is a scary proposition for anyone, but to Daren Hodgson, owner of Atelier D.H. Tech Pro in Ste-Marthe, Que., the prospect of continuing to spread the coronavirus is even scarier. He questions the Quebec governments recent decision to reopen the repair trade in that province, and he says he'll stay closed until at least June. We asked him how he came to that decision.
APRIL 15, 2020 -- At the beginning of the current pandemic, automotive management expert Bob Greenwood was quick to offer practical ways to respond. We asked him to weigh in on the potential impact of the coronavirus pandemic on the auto service industry. He believes the new realities of retail will stay with us for quite a while, and shops will have to adapt quickly in order to survive. Host: Allan Janssen. Producers: Delon Rashid, Peter Bulmer.
APRIL 10, 2020 -- Bob Ward, owner of The Auto Guys in St. Thomas Ont., says precautions against the spread of coronavirus have changed almost every aspect of his business. The frequent contributor to CARS magazine and the Auto Service World website, he's staying busy in the current pandemic and preparing for the long haul. Host: Allan Janssen. Producers: Delon Rashid, Peter Bulmer.
APRIL 7, 2020 -- Welcome to Auto Service World Conversations - a podcast about the automotive repair and service industry in Canada. In our first episode, shop owner Scott Eccles tells us his plan for helping fellow business owners in his hometown of Dundas, Ontario. Host: Allan Janssen. Producers: Delon Rashid, Peter Bulmer.