CSQuest
Jonathan Keane, Joe Schmidt, CustomerHD
A quest for the truth about customer service-- the good, the bad and the exceptional.
We believe there is a chasm between company’s efforts and customer’s experience when it comes to service. Studies show 80% of CEOs believe they differentiate themselves when it comes to customer service while only 20% of customers agree. That massive statistical difference is based in a lack of truth. Companies don’t know what they’re doing for their customers at the highest levels and customer’s expectations are confused as to what should truthfully be provided to them in a world of Amazon has no phone number… anywhere… ever… This podcast is to seek out that truth and find some uncommon insights as to how we can bring it back or infuse it for the first time in many cases into the relationship between provider of product and consumer of product. Our quest to find the truth, shine the light on the lies and celebrate those who are killing it both as givers and receivers of customer service.
Podcasts Similar to CSQuest
The Mr selftape's Podcast (85.93%)
mrselftape
Money In My Pjs (85.33%)
Jeanine Moore
Design You Podcast (84.97%)
Tina Murray
Level Up with Cass (83.76%)
Cass DeJaynes
The Dezperate Actor Podcast (82.81%)
Steve Dez
The Working Actor Show (82.43%)
Georgie King and Pierce Connolly
January 2010 – Writing Excuses (81.42%)
Brandon Sanderson, Mary Robinette Kowal, Dan Wells, and Howard Tayler
Travel Agent Achievers - To Educate, Encourage and Empower Travel Professionals (81.23%)
Roslyn Ranse
Change Agents The Podcast (81.14%)
Juneteenth Productions
Ashok's Show on Change (80.93%)
Ashok Kumar
Lesson: Impossible - An Exploration of Educational Innovation (80.89%)
Aviva Levin
Contact Center Show (80.81%)
Amas Tenumah & Bob Furniss
Call Center Confidential (80.67%)
Trey_Briggs
Working Smarter: Presented by Calabrio (80.64%)
Calabrio
Humans of CX (80.57%)
Ozonetel
MSWright Corp Training Pod (80.11%)
MSWright Corp at Lake Nona
Mission: Commission (80.1%)
Ezekiel Drews
Snackable CX (80.06%)
Mindful
Write A Book Project (79.97%)
Tamara Forrest-Smith
Secrets To Contact Center Success (79.94%)
BravaTrak
Ansafone Contact Centers (79.92%)
Ansafone Contact Centers
It's Your Fault (79.91%)
DeJuan
Capacity Building Podcast (79.87%)
Michael Adeyemi
In The Box Podcast (79.82%)
None
Business of Acting (79.81%)
Antwone Sylvester Barnes
Support Heroes by Kaizo (79.7%)
Kaizo
Recorded for Quality Assurance (79.68%)
Vistio
Is There Anything Else I Can Help You With? (79.54%)
David Wilson
Tracy Smalls/Inspiring The World/CEO (79.5%)
Tracy Smalls
The Automated Millionaire (79.47%)
The Automated Millionaire
a Voiceover's Audio Adventure Podcast (79.41%)
Jo Troy
The Writerly Life (79.32%)
Tyler Anderson
The Dream Podcast (79.31%)
Diaghilev with Melissa Chin
Success with Michael and Faith Thomas (79.29%)
Micheal Thomas
Let's Talk Change with Dani P. (79.27%)
Dani P.
Agents of Change (79.08%)
Conga
Wendy Alane Wright's Secrets of a Hollywood Talent Manager Podcast (79.0%)
Wendy Alane Wright
Unrestricted Free Agent (78.97%)
Live The Dream Media Podcast Network
Hack-Wire (78.84%)
Hackwire
Millionaire Condo Agent (78.83%)
George J. Cahill
Tally: Untitled Thoughts (78.79%)
Natalya
ARTRPRNR HUMANS (78.76%)
ARTRPRNR HUMANS
What Teachers Need to Know (78.75%)
Zoey Kraft
Hey Travelpreneur! (78.74%)
Nicole Barrett
Rare Talks (78.73%)
Denise Dainty
LIFE. changing. (78.73%)
Dr. Derek Greenfield
Maria Elswood (78.68%)
Maria Els
RolandInspire Speaks Int'l (78.52%)
ROLAND P. AIDELOGE
Nightcap With B.Brown (78.5%)
B.Brown
The Travel Agent Podcast (78.45%)
A Lynn Blanco
She Has a Book in Her (78.41%)
Vanessa Soto
Green Actors Guild (78.36%)
Jade Kaiser
Tethr (78.34%)
Tethr
Breaking Balance (78.3%)
SparkTank Media
Embrace Travel Podcast (78.24%)
Chentellee Madden
BurnerFox Podcast (78.17%)
BurnerFox
Travel Agent School (78.13%)
Brittany Roberts
How to Build a $10M Business (78.02%)
How to Build a $10M Business
The Daily Waddle (77.87%)
Colleen Howard
CX Pulse (77.87%)
NICE
BluePrint 502 (77.84%)
BluePrint 502
The Free Agent Fans (77.81%)
The Free Agent Fans and various guest
McDonaldexpress (77.72%)
McDonald Express
Grit and Grind RE (77.59%)
Ronald "Dave" Smith
Cloudlinx: The CX Experience (77.56%)
Wass, Kevin and Mike
EduRoadTrip (77.51%)
@EduRoadTrip
Freight Broker Boot Camp Audio Experience (77.37%)
Dennis Brown
The Independent Initiative (77.35%)
Jackson Rollo
Agents of Change (77.34%)
double shot agency
The Manuscript Academy (77.3%)
#MSWL
Sales Gold Podcast (77.27%)
Timothy B. Huffaker
Max Fete (77.25%)
Max Fete
Unstoppable Actors: the essential podcast for ambitious, aspiring actors (77.25%)
StandBy Method Acting Studio
Faith Forward (77.24%)
Alma
ItsMeKatrina24 (77.22%)
Trina Venez
Noticeable Difference (77.17%)
Craig Muchison
Travel Chalk Talk - Let's Dream Together (77.13%)
Travel Chalk Talk
The Take Aim Podcast Show (77.09%)
Carenda Deonne LLC
Change Agent CTO Podcast (77.04%)
Change Agent CTO Podcast
Chemical process equipment manufacturers (76.99%)
sudhaara
Industry Scoop Podcast (76.97%)
Genia Nooks and Patti Gill
Entrepreneurs (76.97%)
Academy of Achievement
Unstoppable Actor Next Level Member-Only Podcast (76.97%)
Amy Jo Berman
Creative Insights | Interview Series (76.93%)
Natalie Williamson | Rise Desi
Travellers Voice (76.91%)
Stefan Eng
Freight broker agent (76.88%)
Freight broker agent
Freight broker agent (76.88%)
Albert smith
The Industry and I (76.88%)
Laila Zakaria & Cate Ureña
Real Leaders Overcoming Real Crap with Meg Poag (76.8%)
Meg Poag
Bleav in The Challenge (76.77%)
Bleav Podcast Network
Be Even Better with Derek Triplett (76.72%)
Derek Triplett
Agent of Change (76.69%)
Francis Pilon
CXellent: The Miuros Podcast (76.68%)
Harry Maxwell
Maeadela16 (76.65%)
Mae Adela Reiland
AI Agents (76.61%)
University of Adelaide
Educationally Relevant (76.6%)
Latorri West
special agents (76.59%)
special agents
Into The Industry - podcast (76.57%)
Anna Zarpellon
Leadership Clinic (76.49%)
Pascal NYASHA
On the Duty of Civil Disobedience by Henry David Thoreau (76.46%)
Loyal Books