Mattern Talks Podcast: Recent Episodes
Mattern Talks Podcast
Podcast created to educate law firms on best practices for improving the efficiency and cost effectiveness of in-house and outsourced back and middle office.
In Episode 7 of Mattern Talks, company President Rob Mattern is joined by special guests from our client, Cooley: Mandy Martin, Regional Director - East Coast, and Louise White, Regional Director - West Coast and Asia, to discuss their insights into what Cooley has learned from (almost) a year of remote work.
In this episode of Mattern Talks, Rob Mattern of Mattern and Bill Rector of O'Melveny & Myers discuss the future of Administrative Services.
Bill oversees O’Melveny’s outsourcing agreement which includes the firm’s on-site copy, mail, internal messenger, hospitality, supplies, calendar scanning service, reception, and off-site Text Editing (Word, PowerPoint, Excel, proofreading, time entry).
Some items discussed include:
- What changes has COVID brought into play with the firm and your outsourced services?
- Has outsourcing these administrative and back office functions helped the firm during the recent COVID situation/attorneys and staff working from home?
- What do you see down the road – next 6 months – 1 to 3 years out?
In Episode 5 of Mattern Talks, company President Rob Mattern and Consultant, Kyle Reese address key considerations when looking to address your firm’s Administrative Services now and going forward.
Rob and Kyle take a look at these following questions and more:
- What factors should be considered in moving forward under the new normal?
- Should your firm examine whether outsourcing certain functions or the centralization of services in low cost locations make sense?
- How do you service the new “at home” segment of your population in the long term so they are not impacted?
- What do you do with your current centralized services going forward?
- Your overequipped with MFDs and printers – what do you do now?
Understanding how to successfully maneuver your law firm’s back and middle office as a response to COVID-19 is a top priority. What better way to learn than to hear it straight from an industry leader with earned experience? We are thrilled to have Tammy Baldwin, Chief of Business Operations and Dennis Dore, Director of Business Resilience, of Perkins Coie join company president, Rob Mattern, for this Coffee Break.
In this episode they discuss law firm's responses to COVID-19 in the next 30/90/180 days, what steps they have taken in regards to the firm’s back and middle office operations, as well as a unique solution to Perkins’ in-house administrative staff.
In episode 4 of Mattern Talks, company President Rob Mattern and Consultant, Nathan Curtis address how organizations can significantly reduce costs while creating the right positioning for a successful exit strategy from your off-site records vendor. Rob and Nathan take a look at these following questions and more:
- How can I make this the last off-site contract my firm will have to sign?
- How can I save money NOW?
- What critical terms do I need in my contract to protect my organization?
- Will I have to transfer my boxes to another vendor?
- What IG considerations should my organization take into account?
- What are the industry benchmarks and best practices?
- How do I ensure my offsite records storage vendor is not taking advantage of me?
In this episode, company president, Rob Mattern, and consultant Ed Warren discuss how to incorporate back and middle office considerations into your firm’s return-to-office playbook. This was presented in a highly popular webinar on the same subject. The expert's address:
- What are my service providers' procedures for returning staff?
- How do I determine staffing needs?
- What considerations do I take into account about my equipment? Do I exercise my flexibility?
- What contract changes/amendments should I be making to prepare for the future?
In this episode company President, Rob Mattern and Consultant, Nathan Curtis, discuss key strategies that were presented on a highly popular webinar on the same subject. Topics include:
- Key components of the back office – outsourcing, MFDs/printers, off-site storage contracts, office supplies
- Middle office – lit support/e-Discovery services, records management, administrative services