NARPM Radio: Recent Episodes
NARPM
Aug. 5, 2026
Property management has long struggled with a basic problem: no two companies calculate their numbers the same way. In this episode, host Pete Neubig sits down with Brad Johnson, CEO of ProfitCoach, and Wolfgang Croskey, owner of Croskey Real Estate and co-founder of Crane, to unpack how the NARPM® Corporate and Trust Accounting Standards are solving that problem for good. Brad and Wolfgang walk through the origin of the corporate accounting standards back in 2018; why granular, standardized financial data matters for benchmarking and valuations; and how the newer NARPM® Trust Chart of Accounts is bringing that same clarity to trust accounting — right down to the property level.
July 29, 2026
HUD is signaling potential changes to how Emotional Support Animals (ESAs) are recognized, and property managers need to be prepared. In this episode, host Pete Neubig sits down with PetScreening Founder and CEO John R. Bradford III to break down what HUD's proposed changes could mean for ESAs and assistance animals, how federal and state rules interact, and what property managers should be doing today while the new guidance takes shape.
July 22, 2026
Professional listing media does more than make a property look good; it can help you lease faster, reduce vacancy days, and strengthen your company's brand. In this episode of NARPM Radio, host Pete Neubig sits down with Kori Covrigaru, CEO of PlanOmatic, to discuss the data behind professional photography, 3D tours, floor plans, AI virtual staging, and the technology that's helping property managers streamline the leasing process while creating a better experience for both renters and owners.
July 15, 2026
In this episode of NARPM Radio, host Pete Neubig sits down with Jordan Coleman, Loan Officer at Live Oak Bank, to explore how financing can help property management companies grow. They discuss refinancing debt to improve cash flow, funding hiring and marketing initiatives, and financing acquisitions. Jordan also shares what lenders look for, common acquisition mistakes, and practical advice for property managers preparing for their next stage of growth.
July 8, 2026
Artificial intelligence is changing property management, but where should you start? In this episode of NARPM Radio, host Pete Neubig sits down with Lindsay Liu, Co-Founder and CEO of Super, to discuss how property managers can use AI to improve responsiveness, reduce repetitive work, and create more efficient operations. Lindsay shares a practical approach to AI adoption, the importance of SOPs and processes, and what property management teams can expect as AI continues to reshape the industry.
July 1, 2026
In this episode of the NARPM Podcast, host Pete Neubig sits down with property management coach and industry thought leader Jo-Anne Oliveri to discuss what separates high-performing property management companies from the rest. From accountability and KPIs to workflows, technology, and team management, Jo-Anne shares practical strategies for building a culture of performance without falling into the trap of micromanagement. Whether you're leading a small team or scaling a growing property management company, this conversation is packed with actionable insights to help you improve consistency, increase efficiency, and create a stronger operational foundation.
June 25, 2026
Should you sell your property management company, scale it further, or hire a CEO to run it? Host Pete Neubig welcomes Deb Newell, owner of Real-Time Consulting and founder of PMX Marketplace, for a conversation about company valuations, acquisitions, exit planning, and the factors that drive business value. Whether you're preparing for growth or considering your next chapter, this episode will help you better understand your options.
June 17, 2026
In this episode of NARPM Radio, host Pete Neubig sits down with Ryan Killian, President of RENU Property Management, to discuss why the industry has entered what he calls the "operator era." Ryan shares lessons learned from scaling some of the largest single-family rental portfolios in the country, including the importance of data-driven decision-making, operational efficiency, centralization, and decision velocity. They explore how property managers can improve performance, reduce operational waste, leverage technology and AI, and build systems that drive profitability in today's market, where rent growth alone is no longer enough.
June 10, 2026
Property management is changing fast. In this episode, host Pete Neubig sits down with Steve Hart, Co-Founder and CEO of PMI, to discuss the major trends reshaping the industry, from AI and emerging technology to industry consolidation and scalable growth systems. Steve shares why community, standardized processes, and operational support are becoming increasingly important for property managers looking to grow beyond the day-to-day and build lasting businesses. Whether you're an independent operator or exploring new ways to scale, this conversation offers valuable insights into where the industry is headed.
June 3, 2026
In this episode of the NARPM podcast, host Pete Neubig sits with David Bitton, co-founder of DoorLoop, to explore the tangible ways artificial intelligence (AI) is reshaping the property management industry. Moving past the initial hype, Bitton discusses how property managers can leverage tools like Claude, Jace.ai, and DoorLoop’s integrated AI assistant to automate up to 80% of tenant communications and maintenance troubleshooting. The conversation provides a roadmap for professionals to transition from manual tasks to becoming the "architects" of their businesses, emphasizing that while AI may not replace property managers, those who master it will certainly lead the market.
May 27, 2026
As a property manager, it’s easy to get trapped in the day-to-day grind. In this episode, Chilon Anderson, CEO and Co-Founder of Above All Property Management, shares how she went from working 90-hour weeks and wearing every hat in her business to stepping into true strategic leadership. She and host Pete Neubig discuss building the right team, learning to let go, creating real business capacity, and why growth isn’t just about more doors — it’s about more freedom.
May 20, 2026
In this episode of NARPM Radio, host Pete Neubig welcomes Patrick Osman, CEO and co-founder of Utility Valet, to discuss innovative ways property managers can drive NOI through ancillary services. Patrick shares insights on how services like bulk internet and automated utility verification not only streamline the move-in process but also create new revenue streams for property management firms. Beyond technical solutions, the conversation dives deep into the entrepreneurial mindset required to shift from a daily operator to a business owner, the critical importance of prioritizing sales over perfect operations, and how property managers must upskill to stay competitive in an increasingly AI-driven industry.
May 13, 2026
In this episode of the NARPM podcast, host Pete Neubig sits down with Kristen Ewen, VP of SEO and PMW Marketing at Rentvine, to talk about how ChatGPT and AI impact your website traffic and SEO. Kristen Ewen separates hype from reality and reveals how property managers can leverage AI without sacrificing authority, rankings or lead quality.
May 6, 2026
Most property management owners treat taxes as a once-a-year task — but real savings happen with proactive planning. In this new episode, Pete Neubig and CPA Chris Picciurro break down the difference between tax planning and preparation, key strategies like cost segregation and income shifting, and the biggest mistakes business owners make. If you want to reduce your tax burden and make smarter financial decisions year-round, this is a must-listen.
April 29, 2026
In this episode of the NARPM podcast, host Pete Neubig sits down with Dan French, CEO of Northpoint Asset Management, to explore how institutional-grade systems from multifamily are reshaping the “wild west” of single-family rentals. They dive into scaling operations, leveraging AI for efficiency, and what it really takes to bring structure, profitability and long-term growth to modern property management businesses.
April 22, 2026
In this week’s NARPM podcast, host Pete Neubig talks with Patrick Jacobs, the CEO of Shamrock Property Maintenance. Leveraging over 20 years of experience in the field, Jacobs shares real-world insights on moving away from unreliable "chucks in a truck" by implementing clear rules of engagement and formal vendor agreements. The discussion highlights how property managers can improve efficiency through standardized onboarding, open lines of communication, and the use of centralized maintenance portals like Property Meld or AppFolio to streamline workflows.
April 15, 2026
In this week’s NARPM® podcast, host Pete Neubig talks with Jennifer Merritt, RentScale Partner and Chief Operating Officer - Integrator, who breaks down when — and how — to hire a business development manager. From readiness and lead flow to compensation, systems and common mistakes, Jennifer shares a practical framework to help property managers build a BDM role that actually drives growth.
April 8, 2026
In this week’s NARPM® podcast, host Pete Neubig talks with Peter McKenzie, founder of Rincon Property Management, about how property managers can grow beyond their own companies by investing in and partnering with others. Peter shares how mentorship evolved into strategic partnerships and outlines what it takes to do this successfully, from having a strong business foundation to structuring deals, aligning expectations and managing risk.
April 1, 2026
In this episode, host Pete Neubig talks with Robert Dell’Osso, RMP®, President/Principal Property Manager of MasterKey Property Management and NARPM® Governmental Affairs Committee Chair, who spills the beans on NARPM Day on the Hill and explains why he decided to hire a handyman and spin off a separate maintenance company.
March 25, 2026
In this week’s NARPM podcast episode, host Pete Neubig talks with Inaas Arabi, Chief Operating Officer at Block & Associates Realty,, about a failed AI implementation attempt and what he learned. Be a wise man and learn from others' mistakes. Inaas outlines the steps you need to take for a successful AI implementation.
March 18, 2026
Bringing on a new owner can create major headaches if expectations aren’t clear from the start. In this episode, host Pete Neubig talks with Karen Jordan, Director of Growth at HBR Rentals, about how her team uses a paid Property Condition Report during the onboarding process to set standards, educate owners, and prevent costly surprises later. Karen explains how this simple step helps screen for the right clients, ensures properties meet rent-ready standards, and creates smoother onboarding for both owners and residents. The result? Faster leasing, fewer early maintenance issues and a much calmer experience for the operations team.
March 11, 2026
In this week’s NARPM podcast episode, host Pete Neubig talks with acquisition strategist Stacey Salyer about how to grow a property management business through strategic acquisition, not the "door-by-door grind." Salyer, founder of Salyer's Built to Acquire™, dispels common myths, shares strategic ways to acquire a business without millions of dollars, and explains why "boomer sellers" often prefer seller financing due to the tax benefits, creating a "win-win" for both parties. She also breaks down the critical mindset and steps required to move past analysis paralysis and successfully close a deal.
March 4, 2026
In this week’s NARPM Radio podcast, host Pete Neubig talks with Mark Brower about what it really takes to step out of the day-to-day and lead as an owner. From hiring high-level talent to developing a clear vision, Mark breaks down the leadership and mindset shifts required to build a scalable, sustainable property management company.
February 25, 2026
In this new podcast, host Pete Neubig sits down with Sarah Hatch, Owner/Broker of Hatch Property Management, to discuss how to use video to enhance your operations. It's not as hard as you think it is. Don't overthink it. Use video not just for marketing purposes, but to reduce resident work orders, including maintenance work orders. Use video to enhance your relationship with your owners.
Feb. 18, 2026
In this week’s NARPM podcast episode, host Pete Neubig interviews Trent Bray, who trains Business Development Managers (BDMs) for Property Management Inc. (PMI) franchise partners on the sales process. Bray advises new owners to wait until they are near the break-even point to hire their first BDM, arguing they should first understand the sales process themselves. He emphasizes that property management is a relationship-driven, referral-based business and prefers hiring a salesperson over a marketer to build these networks. Bray suggests BDMs build relationships with real estate agents using platforms like LinkedIn to warm up the connection before in-person meetings, and also recommends networking with mortgage brokers (not lenders) as a secondary, investor-focused referral source.
Feb. 11, 2026
In this week’s NARPM podcast episode, Pete Neubig interviews Justin Anderson, founder and CEO of RentSmart, licensed broker and author of "Funny Money: Building Wealth in a System Rigged to Keep You Broke." Anderson argues that property managers are uniquely positioned to build wealth but often miss the opportunity and should aim to become investment advisors for their clients, suggesting that owning investment properties is key to becoming a better advisor. He claims that housing is cheaper now than it has ever been when measuring value by gold, and explains the four phases of the market cycle, emphasizing that the current "millionaire maker phase" is the best time for long-term investors to buy real estate because it is "on sale." The conversation also covers the importance of understanding neighborhood and property life cycles to find the best deals.
Feb. 4, 2026
In this urgent NARPM podcast episode, host Pete Neubig sits down with NARPM Government Affairs Director Tyler Craddock and national property management counsel, Monica Gilroy, Esq., to break down President Trump’s new executive order targeting institutional single-family rental purchases and a recent HUD directive impacting assisted housing. They explain what’s actually in these policies, what’s still undefined and what third-party property managers need to watch closely as guidance continues to unfold.
Jan. 28, 2026
NARPM podcast host Pete Neubig interviews Ori Tamuz, CEO and Co-Founder of DoorLoop, an all-in-one property management software. Tamuz, a serial entrepreneur who came out of early retirement, explains how he decided to disrupt the property management industry by building a comprehensive platform that specifically addresses the complex accounting needs of property owners. Tamuz details how DoorLoop is investing heavily in technology and AI, particularly Large Language Models (LLMs), to automate workflows, resolve tenant requests, and build a "next generation property management software". The discussion also covers the platform's open API and the belief that AI will enhance, rather than replace, human property managers.
Jan. 21, 2026
In this podcast, host Pete Neubig interviews 2026 NARPM National President DD Garzón to discuss the major changes at NARPM. NARPM 2.0 is tackling challenges the organization has had for years. Exciting times for Members! There are more benefits of being a Member than ever before.
Jan. 14, 2026
In this episode, host Pete Neubig sits down with Mason Arispe, Business Development Manager at 1st Choice Property Management, to break down the sales system behind the company’s growth from 300 to 525 doors in just three years. While many property management firms are seeing lead quality soften, 1st Choice continues to add 100+ properties per year by relying on a clear, repeatable, value-driven sales process — and Mason walks through exactly what’s working.
Jan. 7, 2026
In this episode, host Pete Neubig sits down with Ben Smith, founder of BrightReach. Ben breaks down a practical, phased approach to building a high-performing sales department for property management companies. He explains the importance of starting with a clear strategy—defining growth goals, an ideal client profile and a strong value proposition — before implementing scalable systems and processes. Ben also covers hiring the right sales talent, setting clear expectations and KPIs, and continuously optimizing the sales process through data, accountability and refinement.
Dec. 17, 2025
In this episode, Pete sits down with Stephen Fox of Upkeep Media to break down what’s actually working in marketing for property managers today - from simple, low-budget YouTube strategies to preparing your company to rank in AI search. Stephen explains how demographics impact search behavior, why consistency beats polish, and what PMs must do now to stay visible over the next 3–5 years.
Dec. 10, 2025
In this episode, host Pete Neubig speaks with Nik Boone, founder, broker and owner of Ascend Property Management, about his journey building a successful firm that manages over 1,500 doors. Nik shares how he went from an 18-year-old pre-med student who didn't know how to rent a house to owning a large property management company. The discussion covers the foundational days of his business, including how he converted a single investor into a client who eventually bought 100 houses and remains a customer and mentor. Nik highlights his firm's differentiator: creating a "stress-free" and "all-in-one-stop-shop" client experience, which integrates services from deal finding and leasing to managing, construction, and maintenance, thereby reducing client churn.
Dec. 3, 2025
In this episode of the NARPM Radio podcast, host Pete Neubig sits down with real estate investor and developer Andrew Yates, who began his journey at just 18 years old and has since built a $30M+ portfolio spanning 142 multifamily units. Andrew shares how he went from rehabbing his first duplex in high school to flipping foreclosures, mastering the BRRRR method before it had a name, and ultimately developing the 92-unit Liberty Ridge luxury community. He breaks down his path from single-family deals to large-scale multifamily, why he prefers bigger assets and the lessons learned from managing different property types. A must-listen for investors looking to scale strategically and sustainably.
Nov. 19. 2025
In this episode, host Pete Neubig talks with Margo Boughton about what it really means to lead from afar. Margo shares how she built a property management company that thrives without her being on-site every day — from creating systems and empowering her team to building trust and accountability across the organization. Learn how stepping back can actually help your business move forward.
Nov. 12, 2025
In this episode, host Pete Neubig sits down with Pablo Gonzalez, Chief Evangelist at Vendoroo and host of the "Property Management Frame Breakers" podcast, to discuss one of the biggest challenges in property management—team stress. Pablo shares how Vendoroo’s AI-driven maintenance coordination is transforming one of the most demanding parts of the business by reducing repetitive tasks and improving communication between residents, vendors and owners. Together, Pete and Pablo explore how technology, strong core values, and intentional leadership can help property management companies lower burnout, improve efficiency and build more resilient teams.
Nov. 5, 2025
In this episode, host Pete Neubig sits down with Brian Clark, owner of ABC Property Management, to explore how lessons from Walmart’s culture and customer strategy can be applied to property management. Brian shares how working at Walmart shaped his leadership approach, emphasizing communication, team structure, and knowing your customer. He also reveals why he recently redefined his ideal client, flipped his business model to focus on single-family properties, and revamped his systems and culture to match that vision.
Oct. 29, 2025
In this episode, host Pete Neubig sits down with Alex Zweydoff, RMP, and Lacy Hendricks, RMP, from ClearLead Digital to explore why trust has become the ultimate ranking factor in SEO. They unpack how property management companies can strengthen their online visibility without relying on paid ads — by focusing on authority, transparency, and authentic content. From understanding domain scores and AI-driven marketing trends to practical website audits and blog strategies, this conversation reveals how building trust online drives real results.
Oct. 22, 2025
In this episode, host Pete Neubig sits down with Kandise Varvil, co-founder of PM PathBuilders, to talk about how virtual assistants are reshaping the property management industry. Kandise shares her journey from property manager to VA team leader, revealing practical strategies for delegation, communication, and building trust with remote team members that help companies scale more efficiently.
Oct. 15, 2025
Modern property management demands more than experience; it requires evolution. In this episode, host Pete Neubig sits down with Derrick Karimian, CEO/Acting VP of Property Management for Krystal Properties, to explore how property management companies can modernize their operations, tech stack, and vendor relationships. From implementing ticketing systems and CRM workflows to tracking KPIs efficiently and building loyalty through continuous improvement, Derrick shares practical strategies to keep your firm agile and competitive. Whether you’re optimizing processes, upgrading technology or redefining client experience, this episode reveals the tools and mindset needed to thrive in today’s property management landscape.
Oct. 8, 2025
In this episode of the podcast, host Pete Neubig sits down with Jennifer Merritt, COO-Integrator of RentScale, to break down what it really takes to build and train a sales team that closes deals. From compensation models and KPIs to defining your ideal client profile, bridging the gap between sales and operations, and tailoring pitches to different personality types, this conversation is packed with actionable strategies to help property managers turn their sales function into a true growth engine.
Oct. 1, 2025
In this episode, host Pete Neubig sits down with Matt Speer, founder of PropertyManagement.com, to explore how the platform is transforming the way investors connect with property managers. From moving beyond outdated lead-selling models to leveraging AI-driven search and the TrueMatch™ score, Matt shares how trust, data and transparency are reshaping the future of property management.
Sept. 24, 2025
In this episode, host Pete Neubig sits down with Alex Karafiloff of Inspection Express to explore how AI-powered 360° inspections are transforming property management. From reducing inspection times and eliminating security deposit disputes to empowering tenants with self-guided inspections and integrating directly with platforms like Rentvine and Rent Manager, AI 360 is helping managers scale smarter. Pete and Alex also dive into the industry's future: where AI and remote teams handle the admin work, and property managers elevate into true asset managers, building stronger client relationships and driving growth.
Sept. 17, 2025
In this episode, host Pete Neubig talks with Courtney Parks of Allegiance Property Management about her shift from property manager to asset manager. Courtney shares how restructuring her team, leveraging automation, and focusing on client fit transformed her business into a more profitable and sustainable operation.
Sept. 10, 2025
Hiring the right people can make or break a property management business. In this episode, host Pete Neubig sits down with Dylan Scroggins of Kalmar Group to break down the essentials of a strong hiring process. From always-be-recruiting strategies to structured interview stages and cultural fit assessments, they share practical steps that help property managers attract top talent, avoid costly misfires and build thriving teams.
Sept. 3, 2025
Robert Rowell, former President of Basketball Operations for the Golden State Warriors, joins host Pete Neubig to discuss the importance of leadership and communication in your company to build a world-championship organization.
Aug. 27, 2025
In this episode, Preston Walls joins host Pete Neubig to share how property managers can move beyond the day-to-day overwhelm and start building true wealth through ownership. Preston breaks down the systems and strategies that reduce stress, improve team performance and create more profitable, scalable businesses. From rethinking growth beyond just door count to structuring operations for sustainability, this conversation offers practical takeaways for NARPM Members who want to make property management easier and far more rewarding.
Aug. 20, 2025
In this episode, Grandview Peak Capital founder and principal Eddie Ovey shares exactly what property management business owners should know before selling, from identifying the right buyer to navigating the transition process smoothly. Drawing on his Harvard MBA background and hands-on approach to acquisitions, Eddie reveals what makes a PM company attractive, the key steps in due diligence, and how cultural fit can make or break a deal. Whether you’re considering selling now or in the future, you’ll gain insider strategies to maximize your company’s value and ensure a seamless handoff.
Aug. 13, 2025
In this episode, host Pete Neubig sits down with Derek Morton, owner and principal broker of Netgain Property Management Services, LLC, to explore how data and empathy reshape property management policies. Derek shares how he's moved away from rigid income and deposit requirements by introducing innovative deposit alternatives that protect owners and tenants. He dives into how real-world financial pressures force the industry to adapt, the potential for truly helpful resident benefit packages, and why housing stability is crucial to broader social wellbeing.
Aug. 6, 2025
In this episode, host Pete Neubig sits down with Tim Hubbard, founder of Corzly, a short-term rental management company explicitly built for investors. Tim shares how Corzly helps clients maximize returns with dynamic pricing tools, 24/7 virtual teams, and streamlined guest verification systems. They discuss the surprising durability of STR units, the advantages of review-based guest screening, and why innovative revenue management is the key to outperforming in any market. Whether you’re managing one property or scaling globally, this episode reveals how to run short-term rentals like a pro.
July 30, 2025
In this value-packed episode, host Pete Neubig talks with Inaas Arabi, MBA, CEO of Block & Associates Realty, about how to scale a property management business the right way. Inaas shares how Block uses tech stacks, AI, and custom-built workflows to reduce work order volume, streamline communication, and enhance operational efficiency. They dive into the importance of building capacity before taking on growth, how international team members can expand PM bandwidth, and the role of systems like EOS and ticketing tools in driving performance.
July 23, 2025
In this episode, host Pete Neubig sits down with Peter Hernandez to explore how property management companies can drive real growth through vision alignment, leadership assessments, and systemized accountability. Peter shares how his team uses structured meetings, performance tracking, and business health assessments to reduce churn and increase engagement. They also discuss how focusing on both physical and mental wellness has transformed their culture and retention.
July 16, 2025
In this episode, host Pete Neubig interviews Jeff Doering from Renters Insurance Solutions (RIS), diving into how RIS was built specifically for property managers—offering flexible, contract-free insurance options with streamlined onboarding and full compliance support. Jeff shares how their master policy approach helps clients stabilize premiums even amid rising insurance costs, and how the platform prioritizes ease of use, profitability, and risk mitigation. You’ll also hear Jeff’s fascinating career pivot from chiropractor to insurance leader and get his top networking tip for new property managers.
July 2, 2025
In this episode, Jake Brooks and host Pete Neubig dive into practical strategies for business development managers (BDMs) in property management. From designing effective incentive plans and maintaining accountability to nurturing client relationships and protecting portfolios, discover how to build lasting success in a competitive market. Whether you’re ramping up or refining your approach, this conversation offers valuable insights to help you grow and retain your business.
June 25, 2025
In this lively and insightful episode, host Pete Neubig chats with father-son duo Robert and Tony Locke, the powerhouses behind Rent Recovery. They share how they built a specialized debt collection business tailored to property managers, revealing what makes their approach uniquely effective in the industry. From the early days of experimentation to scaling up with 42 clients post-Broker/Owner, the Lockes dive into topics like structuring partnerships, staying active after 35+ years in business, and how NARPM shaped their journey.
June 18. 2025
In this insightful episode, host Pete Neubig sits down with Mohamed Hussein, CEO of Balanced Asset Solutions, to explore essential financial and operational strategies for property managers. They dive deep into preventing overdrafts in owner portfolios, managing large expenses, the risks and rewards of internal controls like positive pay, and practical tips to avoid costly errors. Mohamed shares his unique perspective, blending accounting expertise with real-world sales experience, and discusses the challenges of scaling a bootstrapped property management accounting business.
June 11, 2025
In this episode, host Pete Neubig sits down with Peter Greeves, CEO and co-founder of EJF Real Estate Services, to explore the nuances of running a successful HOA management company. Peter shares how his firm grew from a downtown D.C. startup to a major player managing 300 HOAs and over 900 single-family units. They cover the slower adoption curve in the HOA space, strategies for gaining referrals from attorneys and vendors, the role of technology and virtual assistants, and how to break into the HOA market with smaller communities. Peter also compares profit margins between HOA and SFR management and shares advice on hiring A-players and maintaining company culture during growth.
June 4 2025
In this episode, host Pete Neubig sits down with Matthew Whitaker, CEO of Evernest, to explore the driving forces behind one of the fastest-growing property management companies in the U.S. Matthew shares how casting a long-term vision, like Evernest’s ambitious goal to manage 250,000 homes by 2030, guides every business decision. He discusses how EOS (Traction), hiring for culture, and investing in leadership development have shaped their path to scale. From gamifying staff incentives to refining their acquisition strategy, Matthew offers real-world insights for founders looking to build a company that lasts.
May 28, 2025
In this episode, host Pete Neubig sits down with marketing strategist Kevin Davidson to unpack the real-world tactics that helped Empire Industries grow through disciplined marketing and sales operations. Kevin shares how he engineered lead tracking systems, built comprehensive reporting tools, and aligned marketing spend with measurable ROI. From defining true lead sources to setting up CRM and accounting integrations, Kevin reveals how data-driven decisions shaped their success. For new property managers, he offers clear, budget-friendly strategies to build authority, generate leads, and stand out in a crowded market — without wasting time or money.
May 21, 2025
In this episode, host Pete Neubig sits down with Mark Murphy, Leadership IQ's founder, to explore the critical role of culture in hiring and team building. They discuss the importance of defining core values, crafting impactful job descriptions, and avoiding the common traps that repel top talent. Discover how purposeful hiring can transform your team's performance and create a lasting competitive edge.
May 14, 2025
Join host Pete Neubig as he talks with Thad Tarkington, CEO and Co-Founder of Second Nature, about the challenges and insights of building and leading a global team. Thad shares his journey from lifeguard to tech entrepreneur, the critical role of alignment and communication in scaling a business, and his company's strategies to reinforce core values across a 300+ person organization. Whether you're an early-stage founder or a seasoned executive, this episode is packed with practical advice on culture, leadership, and growth.
May 7, 2025
In this episode, host Pete Neubig sits down with 2025 NARPM® Treasurer Angela Holman, MPM® RMP®, owner of Premier Property Management in Grand Junction, Colorado. Angela shares her intentional approach to running a boutique-style property management company, emphasizing personalized customer service, local knowledge, and staying true to her business values. She discusses why she still meets tenants in person, how she handles owner relationships, and the importance of not chasing trends when building your company. Angela also opens up about her thoughts on exit strategies, her love of baking, and what keeps her grounded in a people-first mindset. Whether you're new to property management or considering your next move, Angela’s story is full of insights and inspiration.
April 30, 2025
In this spirited roundtable-style episode, host Pete Neubig and Todd Ortscheid dive deep into some of the most controversial topics in property management. They debate whether maintenance should be upcharged or absorbed as a marketing cost, dissect the real value (and risks) of hiring a business coach, and break down how marketing roles—both local and remote—can make or break a PM business. With candid takes on fairness, profitability, and specialization, this episode is a must-listen for anyone looking to refine their operations and boost their bottom line.
April 23, 2025
In this episode, Pete Neubig sits down with 2025 NARPM® President Amy Hanson, MPM® RMP®, Vice President of Property Management for Berkshire Hathaway HomeServices PenFed Realty Texas, to discuss the mindset and systems that helped her grow from burnout to balance. Amy shares how hiring a director of operations and remote assistants changed everything, why she answers every Google review herself, and the importance of letting go of emotional reactions in business. You’ll also hear her take on business development, property stabilization, and her love for turtles (yes, really). With 20 years in the industry, Amy’s advice on constant learning, creating culture, and staying organized is both practical and inspiring.
April 16, 2025
In this episode, host Pete Neubig sits down with 𝗟𝗶𝗼𝗿 𝗔𝗯𝗿𝗮𝗺𝗼𝘃𝗶𝗰𝗵, 𝗖𝗼-𝗙𝗼𝘂𝗻𝗱𝗲𝗿 𝗮𝗻𝗱 𝗖𝗘𝗢 𝗼𝗳 𝗕𝗹𝗮𝗻𝗸𝗲𝘁 𝗛𝗼𝗺𝗲𝘀, to explore his remarkable journey from an elite Israeli military unit to building a mission-driven prop-tech company. Lior shares the origins of Blanket Homes, how it's solving real problems in property and asset management, and the lessons learned from scaling a remote and international team. He also opens up about his early missteps (including being fired from his first job after one day), his nonprofit work renovating homes for Holocaust survivors, and how he balances purpose with performance.
April 9, 2025
In this episode, Jon Dwoskin joins host Pete Neubig to break down the power of organizational charts, hiring the right people and eliminating time-wasting meetings. Learn how to structure your business for growth, streamline decision-making and build a team that drives success. Tune in for actionable insights from an experienced business coach!
April 2, 2025
Sustained growth in property management doesn’t have to rely on expensive lead generation. In this episode, Brian Hughes shares practical strategies for consistently growing your business, including the power of dedicating just one hour a week to business development. He also discusses how leveraging virtual assistants can streamline operations and improve efficiency. Tune in for expert insights that will help you build a scalable and successful property management business.
March 26, 2025
What do ultra-endurance running and property management have in common? In this episode, Tony Cline sits with host Pete Neubig to share how the discipline, resilience, and mindset needed for extreme physical challenges translate directly into building a successful property management business. From overcoming obstacles to staying consistent in the face of adversity, Tony dives into the lessons that help him—and can help you—push past limits in both life and business.
March 19, 2025
Host Pete Neubig sits down with Gary Wilson to uncover how he built a 700-unit real estate portfolio with just a six-person team. Gary shares the strategies, systems, and mindset shifts that made it possible—plus insights on efficiency, automation, and smart investing for sustainable growth.
March 12, 2025
Tenant Turner CEO James Barrett joins Pete Neubig to discuss the impact of AI and automation on property management, from fraud prevention to customer support. He shares insights on scaling with technology, the challenges of hiring great talent, and what the future holds for AI-driven innovations in the industry.
March 5, 2025
In this episode, host Pete Neubig sits down with Shawn Johnson to discuss the mindset shifts and strategies that can accelerate success in property management. From pricing strategies to wealth-building principles, Shawn shares insights on how small operators can maximize profitability, break free from scarcity thinking, and scale their businesses effectively. Tune in to learn how to shift your perspective and leverage your property management company for long-term financial growth.
Feb. 26, 2025
In this episode, host Pete Neubig sits down with Randall Henderson, Rentvine's COO, to discuss how the company is transforming property management technology through open APIs, AI and a people-first approach. Randall shares insights on Rentvine’s $74 million investment, the importance of hiring for attitude, and how innovation is reshaping the industry. Tune in to learn how property managers can leverage cutting-edge tech while building a strong, success-driven team.
Feb. 19, 2025
Struggling with operational chaos in your property management business? In this episode, host Pete Neubig sits down with Ben Serven, CEO of Black Sheep Global, to discuss the power of process-driven management. From documenting workflows to implementing automation the right way, Ben shares insights on how systems can streamline operations, reduce stress, and fuel business growth. Whether you're managing six doors or six hundred, this conversation will help you build a scalable, efficient company.
Feb. 12, 2025
Is bigger always better? In this episode, Pete Neubig sits down with Bart Sturzl, a 30-year property management veteran and 2016 NARPM Past Pesident, to discuss why he intentionally keeps his company at 300 doors — and why that decision has led to higher profits and less stress. They dive into the trade-offs of growth, the importance of vision, and how to build a business that supports your ideal lifestyle. Whether you're aiming for rapid expansion or a steady, profitable operation, this episode offers valuable insights on finding the right path for your property management business.
Feb. 5, 2025
Discover the keys to success in property management with host Pete Neubig and 2018 NARPM Past President Brian Birdy, MPM RMP, as they explore effective leadership strategies, the power of ownership in teams and actionable approaches to overcoming industry challenges like rising vacancy rates. Learn how to empower your team, set bold goals, and build a resilient business. Brian is the CEO of PMI Birdy Properties, CRMC.
Jan. 29, 2025
In this episode, join host Pete Neubig as he interviews Tracy Streich, MPM RMP, Broker/Owner of Renters Place and NARPM Volunteer of the Year, to uncover game-changing strategies for property managers. From leveraging master insurance policies to the effective use of virtual assistants through VPM Solutions, Tracy shares insights on optimizing operations. Hear about his unique journey from social work to property management, the importance of NARPM connections, and leadership advice for newcomers.
Jan. 22, 2025
In this newest NARPM Radio podcast, host Pete Neubig and ProfitCoach CEO Bradley Johnson discuss how ProfitCoach’s PM Operation Standards can improve property management profitability. They cover key metrics like days without revenue, owner screening best practices, and tying operational improvements to financial performance.
Jan. 15, 2025
In this episode, host Pete Neubig welcomes marketing expert Jerome Lewis, “Mr. Implementation,” to share strategies for scaling property management businesses. They discuss building authority through content marketing, the importance of follow-up systems, and tips for building trust through public speaking and networking. Packed with actionable insights to help property managers and real estate pros grow their businesses.
Jan. 8, 2025
In this episode, Mark Ainley, co-host of the Straight Up Chicago Investor Podcast, shares insights into podcasting, marketing, and leveraging real estate knowledge. The discussion covers using podcasts as a marketing tool, integrating social media and SEO, and the importance of authenticity in branding. Mark highlights the evolution of his podcast, the value of retaining control over marketing to reflect true personality and culture, and offers advice on starting a property management business on a low budget.
Dec. 18, 2024
In this insightful episode, Pete Neubig interviews Ashley Kehr, co-host of the BiggerPockets Real Estate Rookie podcast and author of "The Real Estate Rookie: 90 Days to Your First Investment." Together, they explore how property managers can elevate their expertise by leveraging market data and developing strong systems. Ashley shares practical strategies for fostering relationships with investors, from participating in forums to attending meetups and conferences. Learn how to position your property management business as an invaluable partner for real estate investors by mastering systems, scaling processes, and offering unique value. This episode is packed with actionable advice for property managers seeking to grow their portfolios and strengthen client connections.
Dec. 10, 2024
In this episode, Pete Neubig interviews Robert Gilstrap, MPM RMP, CEO of Suite Stays Altanta, LLC, about the unique challenges and opportunities in short-term rental management. They discuss essential systems for success, leveraging virtual assistants, and the importance of mindset when managing 24/7 operations. Robert also shares personal insights on the industry's future and practical advice for anyone entering the short-term rental space. Check it out!
Dec. 3, 2024
Discover the key steps to scaling a property management business while maintaining exceptional service. Host Pete Neubig sits with Jay Hartley, a seasoned real estate broker and investor with over two decades of experience in rental property investments. Jay shares insights on building the right team, creating efficient processes, and leveraging education to support organic growth. Learn how to balance growth with quality to build a successful and sustainable operation.
Nov. 20, 2024
In this episode, host Pete Neubig and Bryan Jenkins, co-founder of PM Business Implementers, discuss how to transform chaotic property management operations into consistent, scalable systems. Bryan shares steps to streamline processes, integrate automation, and reduce team stress, empowering property managers to handle growth with confidence. Perfect for those looking to boost efficiency and build a resilient business.
Nov. 13, 2024
In this episode, host Pete Neubig and Jeff Doering, Partner and Principal in Renter's Insurance Solutions, explore game-changing insurance strategies for property managers, focusing on innovative alternatives to traditional security deposits. They discuss the benefits of security deposit alternatives, handling tenant claims, and streamlining the claims process for faster reimbursements. Jeff also shares insights on best practices for managing tenant liabilities and collections, making this episode a must-listen for property managers looking to enhance efficiency and boost their bottom line with effective insurance solutions.
Nov. 6, 2024
In this insightful episode, host Pete Neubig sits down with Stephen Fox, co-founder of Upkeep Media, to explore the dynamic landscape of property management and the critical strategies for growth. They delve into the importance of leveraging analytics to understand website traffic, optimize lead generation, and engage effectively with property owners. Stephen shares practical tips on utilizing remote teams for marketing functions, as well as the value of content creation to attract and retain clients. With a blend of expert advice and engaging discussion, this episode is a must-listen for anyone looking to enhance their property management practices and drive business success.
Oct. 30, 2024
In this episode, host Pete Neubig interviews Kobi Bensimon, founder and CEO of Showdigs. They discuss Kobi's journey from software engineering to property technology and how his platform helps real estate professionals manage showings. Kobi shares his insights on the future of property management, highlighting the importance of using technology to scale businesses, especially with virtual assistants. He also emphasizes building processes for the future, not just the present, and how Showdigs addresses the ongoing challenge of scamming in the industry.
Oct. 23, 2024
In this episode, host Pete Neubig sits down with attorney Aaron Holt, an employment law expert from Cozen O'Connor, to explore the complexities of hiring practices and employment law. They dive into the legal intricacies of Diversity, Equity, and Inclusion (DEI) initiatives after recent Supreme Court rulings, discussing how companies can balance compliance while fostering a diverse workplace. The conversation also covers the risks and rewards of using social media for hiring, offering practical tips on what to consider. Wrapping up with a lively lightning round, Aaron shares personal insights and advice for employers navigating today’s legal landscape. Tune in for valuable takeaways on making informed, legally sound hiring decisions.
Oct. 16, 2024
In this episode, host Pete Neubig interviews Victor Cianci, COO of Citizen Home Solutions (CHS), about leadership, innovation and technology in property management. Victor shares how CHS builds trust, leverages data-driven processes and embraces digital transformation to improve customer experiences. He also touches on personal topics like his role as a middle child, his admiration for LeBron James and his love for quiet beach vacations. Tune in to learn about CHS's recent rebranding and how they continue to lead through change in the property management industry.
Oct. 9, 2024
In this episode, host Pete Neubig sits with BiggerPockets podcaster David Greene, who shares his insights on navigating the property management landscape. He emphasizes the importance of building trust with clients and adapting leadership strategies during economic downturns. He discusses the significance of sales in property management, the challenges posed by changing market conditions, and the keys to maintaining productivity and morale within your team. Tune in for valuable tips on how to strengthen client relationships and thrive in a shifting market.The goal is for property managers to leave with actionable steps to create a more cohesive and well-informed team. This will help boost employee satisfaction, reduce employee turnover, and position the company for success during periods of growth.
Oct. 2, 2024
In this episode, host Pete Neubig sits down with Jeremy Pound, RentScale's CEO and a leading expert in business development for property managers. They dive deep into effective strategies for hiring and compensating business development associates, emphasizing the importance of market research and tailored compensation models. With invaluable insights and practical tips, this conversation equips listeners with the tools they need to elevate their property management business.
Sept. 25, 2024
In this insightful episode, business coach Doug Winnie discusses the importance of setting clear goals and utilizing KPIs to drive business success. He explains how small businesses can learn from larger corporations by adopting measurable goals broken down into achievable steps, such as quarterly and weekly objectives. Doug also highlights the importance of structuring team roles with defined performance indicators and planning for the future by building a sellable business, whether or not the owner plans to sell. Learn how these strategies can transform your business operations, enhance employee engagement, and prepare your company for long-term success.
Sept. 18, 2024
In this episode, host Pete Neubig sits down with Landon Cooley, co-founder of Pest Share, to discuss how creating unique experiences, like the orange shoes movement, fosters community in the property management industry. They explore how Pest Share’s innovative solutions enhance resident and property owner satisfaction and increase operational efficiency for managers. Landon shares personal insights into starting and scaling a business, emphasizing the importance of vision, delegation, and the use of remote team members. Whether you're just starting or looking to grow, this conversation offers valuable strategies for achieving a triple win — where property managers, residents and owners all benefit.
Sept. 11, 2024
In this episode, host Pete Neubig talks with Diego Alatorre and Tom Van Waelem from Cavalry, discussing the essential KPIs for property maintenance success. They highlight the importance of proactive communication, timely vendor payments, and consistent tenant follow-up to boost satisfaction and prevent issues. The episode also delves into building strong vendor relationships through clear expectations and regular feedback, emphasizing how these practices can significantly enhance property management efficiency and tenant satisfaction.
Sept. 4, 2024
In this episode, host Pete Neubig and Lindsay Liu, co-founder and CEO of Super, explore the evolving role of artificial intelligence (AI) in property management. They discuss how AI can address key business challenges, the importance of avoiding "shiny object syndrome," and its impact on workforce dynamics and data security. Whether you're tech-savvy or new to AI, this episode provides practical tips on integrating AI into your business while preserving the human touch.
Aug. 28, 2024
In this insightful episode, Marc Cunningham, President of Grace Property Management & Real Estate and Founder of PM Build, shares his extensive experience and wisdom on the complexities of running a successful property management business. The conversation delves into the critical balance between business growth and maintaining the well-being of your team. Marc discusses the importance of nurturing relationships with clients and employees, recognizing the signs of burnout, and his strategies to foster a positive, productive work environment. He also emphasizes the value of empathy, trust, and continuous learning in overcoming the inevitable challenges of the property management industry. This episode offers valuable lessons for anyone looking to enhance their leadership approach while prioritizing the health and happiness of their team.
Aug. 21, 2024
In this engaging episode, host Pete Neubig and Thomas Perfect, owner of Uplift Property Management, delve into the complexities of leadership and tough decision-making in the property management industry. They discuss the challenges of balancing personal relationships with business needs, highlighting the difficult decision Tommy had to make in letting go of a close friend whose performance was declining. Despite the personal nature of the situation, Thomas emphasizes the importance of making decisions that are best for the business, a mantra that has guided him through such challenges. The conversation also touches on the significance of embodying core values, dealing with personal shifts and the art of maintaining relationships even after difficult business decisions. In the lightning round, listeners glimpse Thomas's personal side, including his love for desert trips, his twin brother and his unconventional choice of superpower: efficiency.
Aug. 14, 2024
In this enlightening NARPM® Radio episode of "Insights on Building a Thriving Remote Team," Sam Eddinger, founder of Ironclad Property Management, shares his journey from nuclear engineer to real estate entrepreneur. Sam, who has a rich background in real estate investing and property management, delves into the nuances of building and managing a remote team. Drawing on his experience from transitioning his property management company to a remote-first model, Sam offers practical advice on hiring for company culture, setting clear expectations, and leveraging technology to ensure productivity and accountability. Discover how Sam's unique approach, combining his engineering expertise with his passion for real estate, has led to a successful and efficient remote team. Whether you're a property management professional or a business leader looking to optimize your remote workforce, Sam’s insights will provide valuable strategies for fostering a thriving remote team and achieving exceptional results.
Aug. 7, 2024
In a twist, NARPM® Radio host and VPM Solutions co-founder and CEO Pete Neubig is interviewed by Peter Hernandez on all things virtual assistants in this episode, "Revolutionizing Property Management with VPM Solutions and Virtual Assistants." Learn how Pete used his remote team at Empire Industries as a model to create VPM Solutions. Discover the challenges he faced, his strategies and the significant impact virtual assistants can have on property management. Pete shares valuable insights on adopting and integrating remote team members, from cost savings to improved efficiency, offering a blueprint for other property management companies to follow. Tune in!
July 31, 2024
In this episode of NARPM Radio®, we talk with Michael Parker, co-founder of Geekly Media and VPM Solutions, about "Leveraging AI for Modern Property Management." Artificial Intelligence (AI), though relatively new, is evolving quickly and becoming highly accessible. It offers accessible and powerful tools for property management tasks. From handling simple, repetitive tasks to fostering intelligent communication, AI is revolutionizing how we cultivate leads and manage customer service. Listen now!
July 17, 2024
In this episode of NARPM Radio®, host Pete Neubig talks with Benton Cotter, co-founder and CEO of Rentvest, about "Effective PM Marketing to Grow Your Company's Door Count." Understanding the intricacies of marketing a property management company can be a pivotal moment for your business. Cotter discusses the most effective types of content, his approach to the technical aspects of SEO and the significance of pay-per-click. The interview also reveals Cotter’s predictions for future property management market trends, his advice for newcomers to the industry and strategies for expanding into new markets.
July 3, 2024
Tune in as host Pete Neubig and six property management leaders share their collective wisdom in this new podcast, "Building a Future-Ready Property Management Business." Learn the art of client selection, operational efficiency, inbound marketing, lease marketing and staying tech-savvy in a rapidly evolving industry.
June 19, 2024
"The Entrepreneurial Journey: How to Scale Your Service Business"
We sit down with Ron Holt, founder of Pink Zebra Moving, as he shares his journey of transitioning from a blue-collar to white-collar business, and how he leveraged digital marketing and SEO to drive growth. Ron also talks about his initial challenges with marketing budgets, the importance of investing in infrastructure and the blueprint for creating a successful franchise. Discover how Ron took his bad experience with moving services and turned it into the exciting and customer-focused company, proving that - with a clear vision and relentless dedication - you can transform an industry.
June 5, 2024
Unlock the secrets to property management success with host Pete Neubig and his all-star lineup of property managers. Get ready for valuable insights on maintenance leadership, effective systems and the art of executing seamless lease renewals!
May 22, 2024
In this episode, “From SWAT Tactics to Agile Growth: Pioneering a New Era of PM,” NARPM® Radio host Pete Neubig interviewsTiffany Rosenbaum, Owner of Rosenbaum Realty Group. We discover how transitioning from a novice investor to a leading figure in property management can radically change the industry. We also explore the critical shift to analytical decision-making and strategic financial planning, showcasing the advantages of embracing a SWAT team approach, fostering a culture of openness and prioritizing teamwork and daily KPIs.
May 8, 2024
In this episode, “The Vendor Effect: Maximizing Quality in Property Management,” NARPM® Radio host Pete Neubig interviews Josh Huite, Owner of Tradesman Experience, a very successful HVAC company. They discuss fostering a leadership culture, managing vendors, choosing contractors and much more.
Check it out!
April 24, 2024
In this episode, "How to Build a Successful Property Management Business," NARPM® Radio host Pete Neubig interviews NARPM® Treasurer DD Lee, MPM® RMP®, Industry Liaison for PURE Property Management. The success of any company depends on its professionals. Hiring and retaining talent involves more than perks. It's about balancing employee nurturing with alignment with company values and vision. Understand your business needs before recruiting the right team member, all of these and more through the insight of the amazing DD Lee!
April 10, 2024
In this episode, "Moving Beyond Transaction - Providing Comprehensive Care & Value in PM," NARPM® Radio host Pete Neubig interviews Mark Kreditor, MPM® RMP®, a NARPM® Past President and former Owner/Broker of Get There First Realty. They discuss the current property management landscape, navigating challenges like industry fees, generational marketing and social media's crucial role. Don't miss it!
March 27, 2024
You want to be better than most property management firms in your area?Simple...just answer the phone! In this NARPM® Radio episode,"Revolutionizing PM Communications: Mastering Efficiency and Connectivity in the New Normal," Taylor Haas talks about call answering, escalations and phone trees. Oh my! Want to figure out how to reduce phone calls? Learn the negative effects of a phone tree and how to build out the right call-answering scheme.
March 13, 2024
In this episode,"How to Grow Your PM Company," NARPM® Radio host Pete Neubig connects a seasoned property manager, Greg Doering, MPM® RMP®, with a newbie, John Gillen. Greg gives John insights on how to grow his business. If you're just starting out or are looking to grow, this is a can't-miss episode.
Feb. 28, 2024
In this episode we call "Connecting the Dots: Communication Strategies in Property Management," NARPM® Radio host Pete Neubig gathers six property management experts to share their wisdom. They unravel the art of communication in the industry. From handling applications to fostering positive relationships with owners, residents and applicants, this episode provides a deep dive into the power of effective communication.
Feb. 14, 2024
In this episode we call “What Does NARPM Governmental Affairs Do for the Members?”, join NARPM® Radio host Pete Neubig as he interviews Tyler Craddock, NARPM Governmental Affairs Director. More and more legislation is coming into law, and it typically makes it more difficult for landlords and property managers. Meet one of the good guys. Tyler Craddock and team fight on the front lines to keep legislation from continuing to add laws where they do not understand the consequences. Learn what Tyler and team are currently fighting against and how we can help him.
Jan. 31, 2024
In this episode we call “The Anatomy of a Maintenance Work Order: How to Handle 1,200 Work Orders Per Month," join NARPM® Radio host Pete Neubig as he interviews Billy Early, Maintenance Manager for Colorado Realty and Property Management, as they get down and dirty and, step by step, go through how Billy and his teamhandle over 1,200 work orders per month. If maintenance is a challenge for your business, or you want to improve your efficiency, this is the episode for you!
Jan. 17, 2024
In this episode we call "Melissa Sharone: Meet Your 2024 NARPM National President," join NARPM® Radio host Pete Neubig as he interviews Melissa Sharone, MPM® RMP®. Learn how getting the team involved in NARPM grows your business, how Melissa set up her company to run without her so that she's able to take on a time-consuming role like National president and the most effective way to use NARPM®.
Jan. 3, 2024
In this episode we call "Vendor Solutions Spotlight: A Property Manager's Guide," join NARPM® Radio host Pete Neubig for a vendor showcase episode featuring industry experts interviewed at 2023's NARPM® Annual Convention & Trade Show. Explore solutions for saving time, creating effective approaches and streamlining processes. From pet-screening policies to branding, lead automation to talent acquisition (and much more!), this episode covers it all.
Dec. 20, 2023
In this episode we call "From Vision to Profit: A Blueprint for Property Management Success," join NARPM® Radio host Pete Neubig as he welcomes Paul Kankowski, RMP®, Director of Systems & Operations for PURE Property Management and Owner of House Match Inc., as they explore explore the art of growing and profiting from a property management business. Discover the essential steps to becoming a successful BDM and gain insights into initiating and implementing effective processes for lasting success.
Dec. 6, 2023
In this episode we call "Revolutionizing Property Management: A Tech Odyssey," join NARPM® Radio host Pete Neubig as he welcomes Joe Easton, Senior Channel Partner Manager at Rent Manager, as they take a journey through the maturation of the property management software space. They reflect on the transformation from the days of manual tracking to the sophisticated software solutions we have today.
Nov. 22, 2023
In this episode we call "Collaboration Over Competition: A Path to Success," join NARPM® Radio host Pete Neubig as he welcomes Jason Hull, CEO of DoorGrow, as they challenge the conventional wisdom of business growth. Discover why a focus on collaboration over competition is the key to industry-wide success. Explore unique strategies to transform your property management business and change the world.
Nov. 8, 2023
In this episode we call "Quality Over Quantity in Property Management: A Deep Talk with Peter Tverdov,"join NARPM® Radio host Pete Neubig as he welcomes Peter Tverdov, founder of Teverdov Housing. Discover the power of portfolio grading and how it's reshaping the industry!
Oct. 25, 2023
In this episode we call "Real Estate Done Differently," join NARPM® Radio host Pete Neubig as he welcomes Coty Thurman, VP at Living Room Realty and Managing Principal Broker at Living Room Property Management in Portland, Oregon. Discover how Living Room Realty is redefining real estate with their unique approach, "Real Estate Done Differently." Explore how they prioritize residents and landlords alike, making property management a breeze. If you're a property manager looking for fresh ideas, this episode is a must-listen!
Oct. 11, 2023
In this episode we call "Background Screening Unveiled: A Conversation with Jason Waggoner," join NARPM® Radio host Pete Neubig as he welcomes Jason Waggoner, owner of Rental Consultant LLC and a seasoned expert in background screening and a passionate advocate for community safety. Delve into the world of property management and background screening. Discover the most common mistakes property management companies make when dealing with applicants and gain insights into Jason's best practices for optimizing the application process.
Sept. 27, 2023
In this episode we call "Building a Family Legacy: Insights from Trish and Amber Ferrier in Property Management," join NARPM® Radio host Pete Neubig as you step into the world of property management innovation with Trish Ferrier, MPM® RMP®, and Amber Ferrier, RMP®, with First Class Realty & Management, CRMC®. As a family with a passion for real estate, they share their experiences and wisdom on making a family-run property management business thrive. Discover the secrets to fostering leadership from within the family and when to seek external talent. If you're a property manager looking to balance family and business, this episode is a goldmine of inspiration.
Sept. 13, 2023
In this episode we call "Legal Insights for Property Managers: A Conversation with Monica Gilroy," NARPM® Radio host Pete Neubig interviews Monica Gilroy, Managing Partner of The Gilroy Firm. With over 25 years of experience practicing law, Monica remains an active partner in the Litigation Department as the focus of her national litigation practice, which includes all aspects of real estate litigation: property management issues; fair housing; foreclosure and title disputes; broker and agent liability defense; mortgage fraud-related litigation; and civil and commercial contract disputes. If you're a property manager, don't miss this opportunity to glean great info from Monica!
Aug. 30, 2023
In this episode we call "Syndication Simplified: Unlocking Real Estate Opportunities," NARPM® Radio host Pete Neubig interviews AJ Shepard, MPM® RMP®, co-owner of Uptown Properties, CRMC®. Discover the power of real estate syndication and how it simplifies the process of unlocking unparalleled investment opportunities. AJ shares valuable tips and strategies to attract investors, making it easier than ever for property managers to grow their businesses and maximize returns. Whether you're new to syndication or a seasoned pro, this episode will inspire you to take your property management venture to new heights.
Aug. 16, 2023
In this episode we call "Enhancing Property Management:The OnSight Pros Experience," NARPM® Radio host Pete Neubig interviews Phil Owen, CEO of OnSight Pros. We delve into the remarkable journey behind OnSight Pros and discover how their innovative approach is reshaping the property management landscape. Phil shares his expertise on essential reports that drive results and even reveals strategies to combine reports and streamline windshield insights, optimizing efficiency like never before.
Aug. 2, 2023
In this episode we call "The Key of Pest Share: The Importance of the Identity and Core Values of Your Business," NARPM® Radio host Pete Neubig interviews Justin Clements, Co-Founder and COO of Pest Share. Just provides valuable information about how Pest Share is managed and things you must do to have a successful business.
July 19, 2023
In this episode we call "Behind the Curtain: NARPM's Journey to Industry Leadership," NARPM® Radio host Pete Neubig interviews Gail Phillips, CAE, CEO of NARPM®. Gail takes us on a journey through NARPM®'s remarkable history, shedding light on its vision. Tune in to learn how NARPM® stays ahead of the game, and hear about the incredible benefits that await potential Members.
July 5, 2023
In this episode we call "Protecting Your Assets: Trust Accounts and Bank Security for Property Managers," NARPM® Radio host Pete Neubig interviews Allison DiSarro, Senior Vice President of Property Management Banking at Enterprise Bank & Trust. With the recent SVB banking challenge raising concerns among property managers, Allison provides valuable insights and expertise on the matter. Tune in to this insightful episode to gain valuable knowledge and ensure the security of your property management business's financial assets.
June 21, 2023
In this episode we call "The PM Business Growth Blueprint: Tips on Staying Focused and Growing Your Business," NARPM® Radio host Pete Neubig interviews Larry Frawley of H-Townliving LLC. Discover the challenges of growing your property-management business and how to overcome them. (You don't need to wear too many hats!) Learn how to conquer your own business hurdles and take the next step in your growth journey.
June 7, 2023
In this episode we call “Beyond Door Count: Unlocking the Key to Sustainable Property Management Success," NARPM® Radio host Pete Neubig interviews Tal Kramer, MPM® RMP®, Co-Owner and Founder of Avalon Property Management Services, as they share their thoughts on the classic question of "revenue vs. profit vs. door count" and offer some practical advice on boosting your revenue per door. And if you've ever wondered whether adding fees is a good idea, you'll definitely want to hear what they have to say!
May 25, 2023
In this episode we call “Sun, Fun and Business Growth: Making the Most of Summer for Your Property Management Business," NARPM® Radio host Pete Neubig interviews Darius Salehipour, Head of Product at Sunroom.
Summer vs. winter: It's not just a temperature difference! Property managers know summer is their busiest time, but do you know just how much busier it is?
Darius and Pete share tips on how to prepare your properties and team for the upcoming leasing season. Plus, they’ll dive into the latest tech and tools that can help you streamline the leasing process and respond to leads lightning fast.
So, grab a cold drink and join us for a fun and informative episode!
May 10, 2023 In this episode we call “From 0 to 15,000: The Incredible Story of Evernest Property Management," NARPM® Radio host Pete Neubig interviews Matthew Whitaker, CEO of Evernest, a property management company that manages over 15,000 properties in 29 markets. Discover how Matthew got started in the industry and how his vision has evolved over time. Learn the secret formula he used to grow the business and expand into new markets. Get insights on the challenges of replicating and scaling processes, and how he handles acquisitions like Dodson Property Management. Don't miss out on this valuable discussion!
In this episode we call “Maximizing Profitability in Property Management with Jordan Muela," NARPM® Radio host Pete Neubig interviews Jordan Muela, CEO of LeadSimple, a thought leader in the properyty-management industry. Jordan shares his journey from lead generation to workflow technology and offers insights on the future of the industry. Find out how the economy might impact your business and learn the best ways to increase profitability. This episode will leave you inspired and motivated to take your property management game to the next level!
April 12, 2023
In this episode we call “Taxing Matters: Navigating Property Management Taxes with Ease," NARPM® Radio host Pete Neubig interviews Chris Picciurro, CPA, MBA, PFS, ARA, of Teaching Tax Flow.
Chris and Pete explore valuable insights and tips to help you maximize your profits while staying on top of your tax obligations. Don't miss out on this informative and engaging discussion!
In this episode we call "The Insider's Guide to Growing a Profitable Property Management Business," NARPM® Radio host Pete Neubig interviews Jonathan Cook with RevUp Mastery. Jonathan and Pete discuss the potential of institutional investors and their buying habits, plus tips and insights on growing your property management business. Don't miss this valuable conversation!
In this episode we call ”Behind the Scenes with a PM Innovator: Essential Strategies for Property Management Success," NARPM® Radio host Pete Neubig interviews Revolution Rental Management CEO Todd Ortscheid, who also owns PMAssist. Todd shares that fees are really important, but can also be really intimidating, plus explains fees in the PM business and how to compete with other companies.
Featuring Todd Ortscheid Wednesday Feb. 8, 2023
In this episode we call "1031 Tax Exchange Demystified: A Must-Listen Episode for Property Management Professionals," NARPM® Radio host Pete Neubig interviews Brett Swarts, founder of Capital Gains Tax Solutions and host of Capital Gains Tax Solutions Podcast in Sacramento, California. Brett discusses how to sell your business and what you need to know about taxation, including maximizing your profits and key considerations for selling your property-management business. What are the things you need to think through before selling? What strategies can you use? We have you covered!
In this episode we call "How I Took a Month Off From My Property Management Business During the Summer," NARPM® Radio host Pete Neubig interviews RL Property Management CEO and co-founder Peter Lohmann, who discusses how to set up your company to take over a month off during the busiest time of the year. Peter did not log into his property-management software or review email during that time. How did he do it? (Big hint! It has a lot to do with your mindset, your process and your team! ) Peter discusses how he started creating processes while ust starting out.
In this episode we call "Living in a Van Down by the River," NARPM(R) Radio host Pete Neubig interviews “Roofstock” real estate investor podcast host/Roofstock Academy director Michael Albaum , who discusses what it takes to live in a van down by the river! Michael lived in a van with his wife and traveled the country while working full time. Roofstock is a platform that helps real estate investors purchase single-family homes all over the country. Roofstock works with thousands of real estate investors ranging from newbies to experienced. Learn what investors are looking for in a property manager, why they self-manage and how to overcome it.
In this episode we call “Secrets of the Property Management Industry,” Pete interviews 2023 NARPM® President Tim Wehner, MPM® RMP®, and Vice President of Acquisition Integrations for Evernest, on discusses all things property management, including the Evernest/Dodson merger, why he gives back, how he got started in the business and sales secrets on growing your business. Also, Pete unveils the three numbers that changed his maintenance division around.
In this episode we call “Secrets to Starting a New Property Management Company," Pete interviews Amy Karns Hanson, MPM®, RMP®, of A Plus Management. Amy has successfully run her own brokerage for over 16 years and actively participates in real estate investing. In 2016, she moved to Dallas, Texas, where she currently is the Managing Broker for A Plus Management. She iwas 2022 Central Regional Vice President for NARPM® and is 2023 Treasurer. Pete’s hot topic of the day is "Owner Financing."
In this episode we call “How to Grow Your Property Management Business," Pete interviews Brian Hughes, co-founder of BizDev Mastermind. Pete and Brian discuss the difference between sales and marketing, what exactly does a BDM do, strategies to generate leads, key elements of a sales process and how to hire and compensate a property manager. Pete’s hot topic of the day is "Sales vs.Ops," the ying and the yang that is sales versus operations.
In this episode we call “Strategy: Pulling Out All the Stops to Onboard 150 Units in 7 Days," an onboarding success story, Pete interviews NARPM® member Julie Mullinax, co-owner and CEO of CRM Properties in Indianapolis, Indiana. Pete talks to Julie about how she came to manage over 920 units in five different markets in Indiana (Indianapolis, Kokomo, Ft. Wayne, Muncie, Lafayette), including single-family and multi-family homes and three larger apartment complexes (25 to 60 units). She talks about her strategy of onboarding 150 units that had gone bad with another property management company and how she pulled out all stops to get the units onboarded in a seven-day period. Pete’s hot topic of the day is "Home Warranty Companies."
In this episode we call “Streamlining your lease renewal process,” Pete interviews NARPM® member Kyle Stepenson, president of KRS Holdings Inc. in Richmond, VA. Pete talks to Kyle about how he came to manage over 4,000 units in the Richmond area, including single-family and multi-family homes. He talks about his strategy of vertical specialties in property management and putting together a team that specializes in a specific area with specific purposes. Pete’s hot topic talks about streamlining your lease-renewal process.
In this episode we call “Catching Up With Kellie,” Pete interviews NARPM® Past President Kellie Tollifson (2020), MPM® RMP®, co-founder of T-Square Properties in the Greater Seattle area. Kellie began her 27-year career in property management as a landlord managing her own investment properties. After developing systems, processes and industry-leading service standards that answered needs in the marketplace for high-quality, tech-driven and cost-effective property management, she and her team grew T-Square Properties to over 600 single-family rentals and 110 homeowner associations. Kellie recently sold her business. Pete and Kellie discuss the main driver for that decision and the process she went through.
In this episode we call “Escaping the Rat Race,” Pete interviews David Richter, author of “Profit First for Real Estate Investing.” Richter discusses how so many of us come up living in this rat race mentality. We go to school, get a job, work 9-5 and then carry on this mentality when we start our own businesses - living paycheck to paycheck and owner to owner, not prioritizing ourselves as the business owner, and looking for the number to escape the rat race mentality.
In the new episode titled "Break Free From the Grind: Running Your Business Without It Running You," Pete catches up with Andrea Hardaway, president/founding partner of First Property Management, for a very candid conversation. Andrea is the author of the newly released "Property Management Freedom: Grow Your Property Management Company Without Burning Yourself Out" (2022). "Property Management Freedom" introduces a three-phase approach to breaking free of the endless operational work and moving towards living the type of life you set out to live when you started on this journey.
In an episode we call “Where are they now?” Pete catches up with his old business partner and co-founder of Empire Industries, Steve Rozenberg. Steve discusses how he grew Empire Industries from inception to 950+ single family homes in three markets. Steve discusses, marketing, leveraging, hiring and the importance of the business owner growing. The business will only grow to the level of the business owner
Brad Sugars, best selling author, business coach and owner of ActionCOACH International, a franchise in 83 countries discusses the recipe for owning a business - A profitable enterprise that runs without you. If you own a PM company, don't try to be a better property manager try to be a better business owner. In this episode Brad discusses, hiring, training, building systems, building people and the blueprint for getting out of your own way and creating a profitable business that runs without you.
Doug Brien - Former NFL kicker and CEO of the venture backed firm, Mynd Management, discusses how he took his first company Waypoint Homes public, his take on institutional investors and how it will impact property management and why culture is so important. Doug discusses the advantages of national firms and why the industry still has room for the mom and pop firms.
Daniel Craig, CEO of Profit Coach, tells you the three financial numbers you should be looking at in your company. Find out what the most common mistakes management companies are making regarding their financials when Pete Neubig, MPM® RMP®, dives deep to get the answers you’re looking for. Do you know what the most efficient way is for you to reduce your direct labor efficiency rate? Daniel was the co-author of the NARPM® Accounting Standards (a NARPM® member only benefit) and in this podcast he tells you how to implement it.
Pete Neubig, MPM® RMP® interviews Haitham Foty of Benchmark Insurance Group. Learn what type of insurance you need for a management company; the anatomy of a claim process; how to keep your costs down; how to go through the insurance audit; what does your insurance agent actually do for you; the benefits of a master policy; what is additionally insured actually mean and so much more. Pete asks all the questions about insurance that you always wanted answered.
Do you know the difference between customer service and customer experience? Do you have challenges between sales and operations? Do you lose clients due to unhappiness? Pete Neubig, MPM® RMP®, interviews Joey Coleman, author of the bestselling book Never Lose a Customer Again. Learn how you can reduce churn and never lose a customer!
Pete Neubig, MPM® RMP®, and Rob Hahn discuss inflation and how it is driving massive amounts of money into the real estate industry. Will the small PM firm survive? Do we need to work with institutional investors to survive? Will more people start using professional property managers? Do we have to think about property management differently? Find out why Rob does not think housing prices have gone up. Rob answers these questions and more.
The Price of Tomorrow by Jeff Booth Notorious ROB by Robert Hahn Notorious POD by Robert Hahn podcast
Zach Maurais built one of the first online delivery apps, Favor, sold it to HEB Groceries and is now tackling the challenge of the leasing process through technology with his new company Sunroom. In this podcast Pete Neubig, MPM® RMP®, asks Zach about his experiences raising capital and selling his business and does a deep dive into Sunroom and how the app works within the leasing process saving the property manager time and providing an overall better experience for prospective residents, owner and the property manager.
Zach Maurais built one of the first online delivery apps, Favor, sold it to HEB Groceries and is now tackling the challenge of the leasing process through technology with his new company Sunroom. In this podcast Pete Neubig, MPM® RMP®, asks Zach about his experiences raising capital and selling his business and does a deep dive into Sunroom and how the app works within the leasing process saving the property manager time and providing an overall better experience for prospective residents, owner and the property manager.
Pete Neubig, MPM® RMP®, interviews Brad Larson, MPM® RMP®, one of the industry’s thought leaders. Pete and Brad discuss some of the biggest changes and challenges happening to the industry, best ways to increase profit, how Brad implements new ideas, and more. This is a power-packed interview you don't want to miss.
Pete Neubig, MPM® RMP®, gives his opinion on the hot topic: Should NARPM pay members that present at conferences? Get the top 5 ways to kick off your New Year (or anytime!) when Pete interviews Bob Preston, MPM® RMP®, owner of North County Property Group located in San Diego, host of Property Management Brainstorm Podcast and NARPM® Southwest Region RVP.
Property management is one of the most intensive process driven industries. Listen to Pete Neubig, MPM® RMP®, interview the Process King himself as they discuss the best practices into tackling reviewing your process. Errol Allen with EA Consulting has worked with numerous property management companies reviewing and revamping their processes. Find out what the biggest challenges are, how quickly it can be done, and what are the benefits of reviewing your processes.
Pete Neubig, MPM® RMP®, interviews one of the hottest NARPM Member Discount Providers, PestShare. Co-founder Tom Clements discusses merging his traditional pest control company, going from a local to national business, and how property managers can provide a valuable service to owners and residents while still making a profit by implementing PestShare.
Pete Neubig, MPM® RMP®, talks with Liz Cleyman, MPM® RMP®, NARPM 2022 President and BDM extraordinaire with Grace Property Management and Blue Sail Property Management. Pete and Liz discuss all things BDM. If you want to learn how to close more business, listen to Liz give up her trade secrets.
Pete Neubig, MPM® RMP®, discusses resident insurance in his hot topic. Pete Neubig, MPM® RMP®, talks to Andrew Smallwood, VP of Revenue at Second Nature, about resident benefits packages (RBP). Learn what should be in your RBP, what documents you need to modify, and how to implement it. Learn how to get that elusive “triple win” where the investor, the resident, and the property management company all win from this program.
Pete Neubig, MPM® RMP®, talks about how COVID was good for our business. Pete interviews NARPM CEO Gail Phillips, CAE. Pete asks questions from members posted on the NARPM Facebook page. Learn what actions NARPM is doing to market better, to help the local chapters, and finally learn what was behind the idea to move the 2020 Broker/Owner Conference & Expo to Hawaii. Gail takes the heat as Pete fires up tough questions.
In this episode, learn how Chris Tighe started a PM company and then created a profitable construction company. Chris is the co-founder and CEO of Pacific Rim Property Management and manages Elevation Construction Group in Pierce County, Washington. Chris discusses how he transitioned from serving this country for 20+ years in the Navy, then being a police officer to becoming a property management business owner and how he started his construction business from his PM business. If you are interested in starting a construction company inside or outside of your PM company this is a must listen.
Pete Neubig, MPM® RMP®, talks to John Bradford, MPM® RMP®, founder and CEO of Petscreening.com. In this episode learn about how to implement pet screening, how to make some additional money as a property manager, and how to deal with fraudulent ESAs (Emotional Support Animals) and service animal certificates. Learn how to leverage pet screening to save time, reduce your liability, and add revenue to your business.
In this episode, Pete Neubig, MPM® RMP®, discusses his hot topic of tracking your KPI’s. Pete talks to NARPM Past-President Eric Wetherington, MPM® RMP®, with Renters Insurance Solutions, about the different types of insurance programs for property managers. Learn how you can provide a win for residents and owners and make a profit using insurance programs.
The NARPM National Convention just completed. Host Pete Neubig, MPM RMP, interviews Deb Newell, MPM RMP, owner of Real-Time Consulting and Broker of Real Time Leasing, to discuss getting the most out of your conference experience. Learn implementation strategies and how to overcome the challenges of implementing once you get back to the real world. Learn how to NOT overwhelm your team. This is a must-listen podcast if you ever went under prepared to a conference, mastermind event, NARPM class or seminar or were unable to implement many of the things you learned from the event.
As a property manager, it’s imperative that we have great representation regarding tax considerations, not only for running our own businesses, but also to provide the best possible advice for our investment property clients. Join NARPM® Affiliate member, Richard Hart, CPA of Hart & Associates, and host Bob Preston, MPM® RMP®, to get the keys on planning to successfully and legally reduce tax liability in order to maximize after-tax income.
As a landlord or property manager, do you ever feel like the word “landlord” comes with a negative connotation? The word has been in use for over 1000 years, dating back to an Old English concept, in which tracts of land were owned by a single person who came to be known as a "lord," and those occupying the land became bound and dependent on their lords for protection and, of course, obligated to pay rent for that privilege. Even though our culture has moved well beyond this ancient system, the lingering negative essence of the word "landlord" remains for many. Hear from host Bob Preston, MPM® RMP®, and NARPM Property Managers, Mark Scott and Danielle Rogers, MPM® RMP®, on how we can start changing the narrative.
As a landlord or property manager, do you ever feel like you just can't have a break from your business? Keeping your eyes on the ball so nothing falls through the cracks can be a never-ending concern: maintenance requests, property viewings, leases to review and sign, tenant move ins, rent collection. Whew, sound familiar? Research shows that many small business owners either don't take vacation, or when they do, it's a "working vacation." Join Kathleen Richards, MPM® RMP®, and gang for an in-depth discussion on why taking a vacation from your business is powerful!
Explore the legislative proposals that would change how the Housing Choice Voucher Program (aka Section 8) operates. Join Tyler Craddock, the Governmental Affairs Director for NARPM, Patti Robertson, PMI Virginia, and Amanda Han, MPM® RMP®, Cornerstone Properties, to discuss Section 8, how it works, and the responsibilities in the program of the tenant, the landlord, the housing agency, and HUD. Dive deep into the good, the bad and the not so pretty impact the HCV program proposed changes could have through the lens of NARPM members’ collective experiences as housing providers.
(*Remember that state law varies from state to state, so always contact your attorney for specific legal advice in your area.)
You go to a rental unit; the door's lock is broken, the power is off; there's no one there. The neighbor says no one has been around for a long time. Is this an abandoned property? Learn more about what truly - and legally - constitutes abandonment from Florida property management attorney Harry Heist in this episode of NARPM Radio. Abandonment is a legal term, and you need to know the legal definition of it in your area and how to prove it. What you think may not be the (legal) case!
*Always check with your attorney for your state or local laws that apply to issues such as this.
NARPM Radio: Changing the AC Filter – Who’s Responsible?
The lease has a clause that the tenant has to change the AC filters on a regular basis. But do they? Every lease should have a clause stating that the tenant is responsible for this maintenance, but oftentimes we can’t rely on them to actually do it. When the tenant calls with a complaint about the air conditioning, is it their fault for not changing the filter? Florida property management attorney Harry Heist tells the story about his own personal experience with this task and relates how it’s not always as easy as you might think. What’s the solution? Take a listen on this week’s NARPM Radio episode on AC filter changing and liability. As always, be sure to check with your local/state attorney for laws applicable in your area.
The tenant moves in, and three months later wants to break the lease because his wife didn't sign it. Do all adults living in the home sign the lease? What about an adult student? The simple task of lease signing is often done wrong, according to Florida property management attorney Harry Heist. Improper lease signing can cause a myriad of issues, and you need to know what specific measures to take to ensure you don't have problems later on. As always, make sure to check with your own legal counsel for the law in your state or locality.
NARPM Radio: Tenant Delay Tactics
What are typical delay tactics a tenant uses when served with an eviction notice? It doesn’t matter what they say (roommate left, lost job, cat died, etc.), but they have a right to file a response with the courts once an eviction notice is served. From the tenant’s “answer” filed in the court to bankruptcy, attorney Harry Heist discusses some of the ways that a tenant can delay an eviction. How do you avoid losing this battle? Make sure you take the right steps, know the law, be prepared, and always be sure to work with your attorney for advice as laws vary from state to state.
As a property manager or landlord, do you ever worry that you are not truly getting the full financial picture when screening tenant applications? Sometimes we get applications laden with smoke and mirrors that are easy to filter out. But other times, the app may look quite good, but in reality some of the aspects that would be helpful in making a decision aren't visible.
Wouldn't it be cool if you could verify a renter's income, payroll, past rent payments, NSF and overdrafts all in one, easy to pull, screening report? On this episode of NARPM Radio, Bob Preston of North County Property Group in California talks with Craig Schoen, CEO of Rentify about "open banking technology" and how property managers can use it to better screen prospective tenants. Rentify, a new NARPM Member Discount Program, is a company dedicated to helping property managers and landlords utilize a new approach to get that full picture of a tenant’s financial picture during the screening process.
Podium is a customer messaging platform that can help property management companies achieve ongoing touchpoints, ultimately bolstering their customer relationship management and loyalty. Bob Preston with North County Property Group in Del Mar, CA, hosts this episode of NARPM Radio, talking with Zach Williams of Podium about how you can send pictures and videos, arrange for service appointments & scheduled item pickup, and collect payments—all online on your site - plus, stand out on the websites that matter by easily collecting hundreds of customer reviews.
When your potential clients ask "how will you market my rental?", you need a way to differentiate yourself from the others that may also be interviewing for this property. In this episode of NARPM Radio, NARPM member Bob Preston talks with Nicki Callahan with Nest Publications - a new NARPM Member Discount Program - about an innovative, digital marketing campaign, custom branded to you. Nest is more than just another magazine – it is a digital publication with the unique ability to build broad credibility for your brand to enhance efforts and drive revenues. Unlike a traditional paper magazine the reach of an on-line magazine is limitless, trackable (using analytics) and of course green. Branded to you with your photo, logo and colors, your publication features live links throughout to guide readers toward your current listings as well as your website and any social media sites that you participate in. Visit https://www.narpm.org/about/member-discounts/#nest-publications or email nicki@nestpublications.com to view a demo and learn more! *NARPM Members receive a $200 discount on their custom publication!
You rented a mother-in-law apartment out, the lease is in place, and now code enforcement says it's illegal and must be vacated. Does this happen? It does, according to property management attorney Harry Heist. Sometimes a property manager is asked to rent out a unit that may or may not be legal. Sometimes the unit has been modified without permits, like a garage that's been modified into an apartment or bedroom. What problems do you have now? Quite a few. Make sure you're prepared; tune in to NARPM Radio today and take a listen to this week's podcast!
Insurance is boring. At least that's what you used to think. But not anymore, with NARPM's newest member discount program Thimble! Now you can visit a webpage set up exclusively for NARPM members that not only allows your contractors to buy the right, A-rated insurance for exactly what's needed, but also gives you a FREE all-in-one insurance tracking platform! Now you can mange your Certificates of Insurance in one place, whether your contractor purchases insurance from Thimble or another provider. Listed in Money Magazine as 2020's "best insurance for the smallest businesses," Thimble makes your life a lot easier. Sign up in 2 minutes at www.Thimble.com/NARPM.
Short-term health plans have been in the news lately as a health insurance option. Learn more about what that is, and what's happening with health care in this episode of NARPM Radio featuring Nick Shirman from NARPM's member healthcare program. Nick discusses how members can find individual coverage or group coverage at the best rates, how the new administration's changes can affect association health plans, and what you need to know about short-term health coverage.
For more information on the program, contact Nick at nick@myhealthily.com or visit https://propertymanagershealthcare.com/.
Bob Preston, RMP® of North County Property Group, Del Mar, CA, discusses the issue of rent collections in his area, and how his company uses software to process payments.
There are a lot of reasons for installing home automation in rentals, including attracting tenants, making the home more secure, and eliminating the need for keys. It can also be costly and raise privacy issues for tenants. What's the right way to go for your properties? Property Manager Bob Preston, RMP®, MPMC discusses the factors that should be considered, including benefits and drawbacks, before installing smart devices in your home.
If you want to learn more, check out this podcast on home automation, featuring Sean Miller of Point Central: Episode 27: Gaining Efficiencies Through Property Automation, Featuring Sean Miller of PointCentral
On this episode of NARPM Radio, California property Manager and NARPM member Bob Preston discusses the evolution of the property management software market with his guest, Joe Easton, Channel Partner Account Manager at Rent Manager. Joe shares his views about the property management software market and about Rent Manager, which combines many features needed by property managers to run their businesses into a single integrated solution. Thanks to Bob Preston, RMP® of North County Property Group, Del Mar, CA for his part in this week's episode!
NARPM Radio: Social Services Forms: Should You Sign?
Your tenant comes to you with a form saying they can get help from a local social services agency. You sign it, wait, and the money never comes. Many social services agencies provide emergency help for tenants, maybe a structured assistance plan or one-time help. Should you sign that form? What are you agreeing to? Will you get your money? Property management attorney Harry Heist discusses social services forms and what you should do if you are given one. As always, check with your attorney as laws vary from state to state.
Bob Preston, RMP® of North County Property Group, Del Mar, CA, discusses the lingering impact of COVID-19 on tenants who have suffered a job loss, decreased work hours, medical expenses, or other loss of income. Many laws and local ordinances have been implemented to protect tenants with eviction moratoria if they have had financial impact due to the coronavirus. There have been no laws established, however, which give tenants a free pass or restrict a landlord from recovering rent at a future time. As landlords and property managers, what then should we do? Take a look at the pros and cons of two different approaches for tenants with financial impact from coronavirus.
NARPM®Radio: Power of Attorney and Lease Signing
Your property management lease allows you to sign leases on behalf of the property owner, but are you doing this legally? In the “old days” the word of the property manager was acceptable, but now that’s not enough. Today you need a power of attorney form that gives you specific rights to sign the lease on behalf of the owner. But what about foreign owners? Property management attorney Harry Heist takes on the advantages of this process in this week’s podcast on NARPM®Radio. As always, talk with your own legal counsel as laws vary in different areas.
Top Safety Tech Tool Revealed by Nationally Known Safety Expert Nationally recognized real estate safety expert, "Tracey, the Safety Lady" Hawkins has been well-known in the real estate industry for her work on improving a safe work environment. The latest in NARPM Radio’s podcast series features Tracey in a discussion about environmental design tips to reduce crime, her top favorite tech safety tool, and what you can do to reduce fraud and scams.
NARPM Radio: What is Syndication, and is it a Good Investment for Me?
Syndication is the formation of a company to allow investors and outside money to participate in a real estate investment. With a syndication partnership, property managers can look for a return on their share in the total investment annually and over time without having to bear the entire cost of a property. How long is a typical property held? Who pays for repairs and upgrades? Is this the right investment for me? These questions and more answered by AJ Shepard, co-founder of Uptown Properties in Portland, OR, where he owns and manages over 350 properties.
As always, for any legal questions look to your attorney for details.
NARPM Radio: Home Warranties - False Sense of Security or Good Investment?
Are home warranties a good idea? Did you know that there’s not much difference between insurance and a home warranty, and often claims are delayed or denied? What should you look for when evaluating a home warranty? What about “pre-existing conditions”? These questions and much more insight from property management attorney Harry Heist are in this week’s NARPM Radio podcast; don’t miss it! As always, check with your attorney as laws vary in localities and states.
You took over a property and an appliance breaks. You get it repaired, and the owner is upset, saying that there was a warranty on the appliance. You weren't made aware of a warranty, and you have the right to make a repair up to a specified limit. Now the owner refuses to pay the repair charge. What do you do? Pick up a few tips on this tricky situation from property management attorney Harry Heist.*
*As always, remember to check with your legal counsel as laws can vary by state or locality!
What makes a property manager and owner shudder? Paying a tenant to leave. But after paying thousands of dollars in legal fees, sometimes it's the best business decision you can make. Someday, you might get stuck with a "professional tenant" who knows the law almost as well as an attorney. Find out how to deal with it in this podcast featuring property management attorney Harry Heist. As always, check with your own legal counsel as laws vary from localities and states.
Need a unique tool to get your business in front of clients? Google and Facebook reviews are huge today, and you can use these to make your company stand out online. Drive hundreds, even thousands of reviews, on your company to Google and other relevant sites with NARPM’s newest member discount through Podium. It’s actually easier than you might think, and very affordable to build your online presence and positive reviews. Check out how it works on this week’s NARPM®Radio podcast series, available on Apple iTunes, Podbean, and now Stitcher apps.
A conversation with Anne Lackey answers your questions about what role a virtual assistant can play in the life of a property manager. What's the difference between a remote employee and an in-house employee? Where are virtual assistants located? What tasks can they help you with? Answers to these questions and more in this informal conversation with NARPM.
NARPM®Radio: Tenant is Gone; Money is Still Owed. What To Do?
The lease is up, tenant is gone, but money is still owed. When this happens, sometimes you can get the tenant agree to pay up – but maybe not. Most people want to pay their debts and keep their credit clean, but what can you do to make sure they pay what’s owed? Find out what “acceleration” means in this situation, and how it works for you in this week’s podcast featuring property management attorney Harry Heist. As always, be sure to check with your attorney as laws vary in states and localities. And don’t forget to subscribe to NARPM®Radio on iTunes or your favorite podcast provider!
NARPM® Radio: Decisions, Decisions: New Situations = Danger Zones
Making a decision based on how you FELT it should be handled, or how you KNEW it should be handled... when it’s a new situation, you’re in the danger zone. The tenant dies, the relative wants access – what do you do? The unit has a bad roof and is leaking – do you wait for the adjuster or call a roofer? The tenant complains of mold – do you immediately call an inspector? Decisions like these come up all the time, and mistakes can be made. How do you NOT make a mistake? What’s the one best thing to do? Find out in this week’s podcast featuring property management attorney Harry Heist.
*Always check with your attorney as laws vary by state and locally.
NARPM®Radio: Work for Rent? What Could Go Wrong?
Your tenant made a deal; the owner pays for paint and the tenant will paint. Good deal or not? Often tenants will offer to do some sort of work on the premises in exchange for rent, and it might seem like a good idea. However, you might be surprised at what could go wrong when a tenant wants to make improvements on their own. Take a listen to this week’s podcast featuring property management attorney Harry Heist, and don’t forget to subscribe to NARPM®Radio on Apple iTunes or Podbean to get invaluable advice like this!
As always, check with your attorney with any possible legal issues, as local and state laws can vary.
Have you ever taken on a property management account, and in a couple of weeks asked yourself “what on earth have I gotten myself into?” The most successful property managers are picky, and spend time investigating before they accept an account. If you have twenty bad accounts, you’ll be bogged down in a perpetual mess. So what should you focus on when you’re looking at a potential client? Check out some potential red flags on “bad” owners from property management attorney Harry Heist in this week’s NARPM®Radio podcast, available on Apple iTunes and Podbean. Subscribe today!
*As always, check with your attorney on any legal issues, as local and state laws vary.
NARPM® Radio: Mutual Parting Doesn’t Have to be Painful
Your owner and tenant part ways prior to the end of the lease. The tenant leaves, but then demands money back that you’re holding. You had assumed the tenant was forfeiting the deposit, but he thought otherwise. What to do in this situation to avoid misunderstandings? Check out a few recommendations from property management attorney Harry Heist in this week’s NARPM®Radio podcast, available on Apple iTunes and Podbean. Subscribe today!
*As always, check with your local or state attorney, as laws vary.
NARPM®Radio: Doing a renovation? Tips on paint and floor coverings – and how to save money!
When NARPM members told us they were doing more and more renovation work in the properties they manage, we went to work looking for more ways to save you money. In comes Sherwin-Williams, the nation’s leading provider of installed floorcoverings in residential property management, and of course a well-recognized name in paint. This conversation with Dan Giddens from Sherwin-Williams hones in on how to access your NARPM member discount, what floor covering he recommends for rental homes, and other tips to help you with your own or a client’s remodel. If you’re not yet subscribed to NARPM®Radio, you can find it on Apple iTunes and Podbean; subscribe today and don’t miss an episode!
NARPM®Radio: What You Need to Know About Stand-Alone Warranties Do you know if appliances or other items in your properties are covered under stand-alone warranties? A typical problem is when a manager takes over a new property, and two weeks later the refrigerator dies. You get it repaired, and the owner refuses to pay the bill because the appliance was under a five-year stand-alone warranty. The problem is, you were not aware of that warranty. How do you avoid this happening to you? Florida attorney Harry Heist has some words of wisdom for property managers on this topic in this week’s podcast on NARPM®Radio. Tune in today! Subscribe through Apple iTunes or Podbean (just search for NARPM Radio) and you’ve got access to all kinds of interesting property management topics you can listen to anywhere!
As always, check with your attorney for any state or local laws that may apply to you.
Your tenant asks you to apply the security deposit to the last month of the lease. Do you have any control over that request? If you say no to it, do you file an eviction? Does the owner have any say over this? There are several potential pitfalls in this scenario; learn more about what could happen in this week’s NARPM Radio podcast featuring property management attorney Harry Heist. As always, check with your attorney on any applicable state or local laws that may apply.
How are you – not your business – but, YOU handling the crisis of the day? The Property Management Coach, Kathleen Richards, talks about how to handle feelings of being overwhelmed and anxious during an uncertain time In this podcast. How can you feel more in control of your life? Boundaries are extremely important in life, and in property management – what are they, and how do you create them? This podcast gives you some great tips and answers to these questions for a more calm business and personal life.
How Do You Survive A Maintenance Cardiac Arrest?
What is a ‘sudden cardiac arrest’ in property management? According to Brian Birdy, Vice President of Residential Management for PMI, it’s a problem with policy and procedures in your maintenance that strikes without warning but is completely preventable. What are the key things you need to have in place to avoid that ‘sudden disturbance’ in your office? A popular speaker, Brian brings his energy and passion for teaching and motivating others to this 30-minute presentation that gives you solid guidance for your maintenance processes. Listen in on NARPM Radio, available on either Podbean or Apple Podcasts (iTunes). There are many more episodes to help you grow your property management knowledge (and we add new shows regularly!), so subscribe today!
NARPM Radio: Rules and Regs of Homeowner Associations Explained
Does the property owners association for your client have extensive rules and regulations – and do they apply to renters? It’s an important question to answer before leasing a home. What are the approval processes for a tenant? What about pets? What else do you need to be aware of when it comes to association regulations? Property management attorney Harry Heist takes on these questions and gives you some important tips in this podcast from NARPM Radio.
As always, be sure to consult with your attorney as local or state laws can vary.
NARPM® Radio: Digital platforms now offer more than just e-signatures
Join NARPM for a conversation with Seth Kelly of BlueInk, an e-signature and digital document platform that's provided free at the base level for NARPM® members. Of the 1,400 members currently using the service, ACH update forms, tenant renewal letters, and management agreements are often used for easily transmitting documents securely and quickly between managers and tenants. But did you know that BlueInk also provides multilingual translation? Instead of a client just clicking through a document, you can have the audio narrative actually speak the terms of the agreement in any language desired so that they can have a true understanding and are more comfortable with their lease. Additional security improvements are also now available for your data protection, such as an SMS pin to verify signer identity, a selfie picture, and drivers’ license feature. Beyond the basic platform that’s available free, upgrades are available at a NARPM® discount to increase your e-document capacity. To learn more about the program or activate your free account, visit https://secure.blueink.com/auth/register/narpm.
Best advice for property managers is one simple thing
Your unit has a leaking roof. Do you wait for the adjuster or take action immediately? The tenant has an unauthorized occupant. Do you accept his rent payment? An owner dies and his only son asks you to send the money to him; do you send it? Making decisions as a property manager can be tough. Many take action on an issue that’s new to them without getting proper advice. Mistakes can be made and the key is early intervention. Take a minute to hear about common scenarios that frequently trip up a new property manager – or even those seasoned managers who’ve never encountered the issue before – from attorney Harry Heist. His advice is simple – but to the point.
If you haven’t yet subscribed to NARPM Radio, you can find it on either Podbean or Apple Podcasts (iTunes). There are many more episodes to help you grow your property management knowledge (and we add new shows regularly!), so subscribe today!
(*Remember that state law varies from state to state, so always contact your attorney for specific legal advice in your area.)
NARPM Radio: Virtual Inspections in a Virtual World
How do you conduct a virtual inspection?
Nathan Miller, president of Rentec Direct, works with 16,000 property managers in the country, and has a wealth of information on creative tools managers are using to do property inspections. From Facebook Messenger to z-Inspector and many others, these types of inspections are important to do at least once a year. What’s important, and what will it cost? How do you introduce these to your non-tech savvy clients? Here are a few tips you need to consider when doing a virtual inspection, along with recommendations for tools to use!
Ever feel like you don’t have enough time in the day to manage all the paperwork? Join NARPM Radio for a chat with Kathleen Richards of PM Made Easy, which provides a huge range of operational products property management offices need from policy manuals to forms and letters, who should use the products, and more. Kathleen shows new managers how to build a property management team and grow your business, and helps seasoned managers “step out” of the business and let others do the day-to-day work. If you’ve ever wanted a blueprint for better business procedures, listen to Kathleen explain how these tools can be just the resources you need.
Can you be held responsible for damage in a property if you inspect less than once a year? What kinds of things can happen in a rental that you could have liability for? Often, the people doing the worst things pay their rent on time and never report a problem. How often should you inspect a property? What happens when you get sued for negligence by an angry owner because you didn't inspect often enough? Florida property management attorney Harry Heist takes on these questions and more in this episode. As always, talk with your local attorney as laws vary from state to state.
NARPM Radio: Using Technology for Unattended Showings
How do you handle property showings during a time of social distancing? Self-showings are growing in popularity, and there are basically two ways to handle these: 1) with a lockbox, and 2) with “smart home” tools. If your owner wants more security during a showing, the “smart home” approach is definitely the way to go – find out more how you can benefit from temperature control, water leak sensors, and other features along with monitored self-showings in this interview with Sean Miller, president of PointCentral.
NARPM Radio: Subletting a Home on Short-Term Rental Sites
You just found out that the unit you’re managing is on Airbnb. Now what? Does your lease cover subletting? What are the ramifications of this kind of activity? Florida property management attorney Harry Heist takes on this topic in today’s NARPM Radio episode. Always check with your attorney as laws vary from state to state.
How can you use eviction records in renter screening, and if you do, where do you get them? What's a Vantage Score? What are the benefits of tenant screening, and who should use them? These questions and more answered by Ryan Green of CIC Credit Reports.
“Surviving the Storm” Downturns are nothing new. Practical tools for not only surviving, but thriving, during a crisis are presented in this informative podcast from property managers Anne and Mark Lackey.
Anne and Mark Lackey of HireSmartVAs talks with NARPM Deputy Executive Director Lisa Noon about why and how to hire a virtual assistant to streamline your business operations.
NARPM Radio: No One Agrees on Past Due Amounts!
You’ve got a new account. It’s a mess. No one knows for sure what is owed. No one can agree on anything. The tenant stops paying rent, and you go to court. Is this avoidable? Get some guidance from attorney Harry Heist if this happens to you. Check with your legal attorney and forms provider to see what’s correct procedure in your state, as laws vary from place to place.
This podcast, by Florida attorney Harry Heist, pertains to Florida law and courts, but some great tips for property managers on how to handle evictions in the current coronavirus crisis. Consult with your attorney as state laws vary.
Two Types of Non-Compliance & How to Deal with Them
Your tenant has an unauthorized occupant in violation of the lease. You serve a warning notice, but the tenant fails to cure the problem. When a tenant is in non-compliance of the lease or law, the proper notice must be served – and FAST. There are two types of non-compliances: curable and non-curable. This podcast, featuring Florida property management attorney Harry Heist, helps you to learn the difference and how to act in either situation.
As always, check with your own legal counsel, as laws can vary from state to state.
Two neighbors come to you, each complaining about the other. It can get complicated, and relate to just about anything someone considers to be obnoxious behavior. How you respond is the key to success and reducing your liability. Warning: Fair Housing implications may apply! This podcast by Florid attorney Harry Heist helps figure out this complicated situation. Be sure to consult with your own attorney on any legal questions as laws vary from state to state.
You are now the new manager of a property. You send a letter to the new tenant giving your contact information - but that's not enough. It's a common mistake and you could run into problems if that's all you do. This episode, featuring attorney Harry Heist, looks at the action items to take and remember, "verbal is not enough." Be sure to consult with your own attorney on any legal questions, as laws vary from state to state.
Join us for this live Q&A with Trevor, Todd and Matthew who will talk about NARPM® Accounting Standards. The NARPM® Accounting Standards (NAS) is an initiative designed to assist NARPM® in elevating the property management industry by collectively establishing an acceptable standard of accounting practices. Specifically, the goal of the NAS is to create and endorse a set of accounting standards that will provide uniformity around financial practices and reporting.
Discussions include:
- Data and Performance Metrics – Your company vs. other similar companies
- Revenue vs Expenses – “I really knew where my revenue was coming from after switching to NAS – Hint: It wasn’t management fees!”
- Moving from QuickBooks Desktop to QuickBooks Online
- Choosing your approach: Working with ProfitCoach vs. Do It Yourself
What are some great tips for managing your time better? How do you set goals and bonuses for your staff? This webinar, hosted by The Property Management Coach Kathleen Richards, answers these questions and more in an interactive session with property managers from around the country. What are typical goals and how is performance measured? What about setting up typical pay structures? Do you use Quickbooks and if so, how do you manage the options? What about tips on taking yourself out of the day-to-day management of your office? Kathleen is a wealth of information on these topics and more in this 54-minute presentation.
How do property owners know they’re hiring a qualified property management company that operates within a clear set of standards? The best way is to look for members of the National Association of Residential Property Managers, or NARPM. Eric Wetherington served as the 2019 National President of NARPM. Today, he joins NARPM member Bob Preston of North County Property Group to discuss the educational opportunities available to members of the organization, explaining who establishes its curriculum and what national, state and local events are open to members.
"NARPM members have a certain standard in their business," says Wetherington. "I really feel strongly that property investors benefit when they choose a NARPM member because they get ...a higher level of service.
Listen in for Eric’s insight around the legislative influence NARPM has developed and learn how YOU can benefit from the Code of Ethics and spirit of sharing unique to the NARPM community!
How long do I keep records, and in what format? Electronic, paper? Document retention policies are extremely important, and now you can learn the answers to these questions in this episode featuring Florida property management attorney Harry Heist. As always, check with your own legal counsel for specific issues related to your state laws.
You've been trying to reach the owner with no luck. Finally, you find out that he or she passed away. What do you do? Where does the deposit money go? Find out in this podcast by attorney Harry Heist. Note that estate law varies from state to state, so contact your attorney for specific advice in your area.
What's the difference between 'normal' business banking and property management banking? Allison Disarro of Seacoast Commerce Bank explains this and more about why you need a trust account with attorney John Broadway of NARPM. Allison can be reached at adisarro@sccombank.com if you have additional questions.
It's better to have your owner hold the deposit, right? No, says attorney Harry Heist. Find out why. Consult your local attorney for specific advice related to this topic.
Your tenant just broke the lease and left. Attorney Harry Heist discusses what happens to the security deposit when this happens. Always consult your local attorney for specific advice related to this topic as state laws can vary.
Someone died in the rental property. Florida attorney Harry Heist takes a look at whether a tenant can leave a lease when the property is stigmatized in this podcast. Consult your local attorney for specific advice related to this topic.
Florida attorney Harry Heist addresses how applicant screening problems can happen, and how to avoid them, in this podcast now offered to NARPM members. Consult your local attorney for specific advice related to this topic.
Florida attorney Harry Heist addresses how to deal with personal property left by the owner in the leased home in this podcast, now offered to NARPM members. Consult your local attorney for specific advice related to this topic.
Your tenant operates a home-based business and the house floods, damaging his equipment. What is your liability? Your owner's liability? You might be surprised. Florida attorney Harry Heist addresses liability related to home-based businesses in this podcast, now offered to NARPM members. Consult your local attorney for specific advice related to this topic.
Florida attorney Harry Heist addresses questions around email communications in this podcast, now offered to NARPM members. Consult your local attorney for specific advice related to this topic.
Florida attorney Harry Heist addresses what to do when the tenant refuses to sign the lease in this podcast, now offered to NARPM members. Consult your local attorney for specific advice related to this topic.
Florida attorney Harry Heist addresses whether or not to take photos when serving eviction notices. Consult your local attorney for specific advice related to this topic.
Florida attorney Harry Heist addresses the true cost of eviction in this podcast, now offered to NARPM members. Consult your local attorney for specific advice related to this topic.
Your online presence makes you visible by design and a mistake can result in serious issues. Learn how to minimize your firm’s exposure to significant liability for defamation, intellectual property infringement, client information privacy breaches, and antitrust violations in this podcast featuring attorney Blake Hegeman.
What's going on politically in the world related to property management? NARPM Governmental Affairs Committee Chair Amanda Han and Michael Hodges, Chair of the NARPM PAC Trustees, along with NARPM Governmental Affairs Director Tyler Craddock talk about some of the issues that require PAC involvement.
NARPM is the premier association of real estate professionals who know first-hand the unique challenges of managing single-family and small residential properties. And even better, NARPM is here for you – your champion in such important matters as tax law, legislation, legal document requirements, accounting practices, insurance, building codes, zoning, and utilities. Let’s explore the true value of membership in this short 4-minute podcast!