Hospitality Mavericks Podcast: Recent Episodes
Michael Tingsager
Welcome to the Hospitality Mavericks Podcast. We are on a mission to inspire leaders and entrepreneurs in the hospitality and restaurant industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love and support.
Here you will find conversations with industry Mavericks who take a value-based approach to running their businesses whilst displaying a fierce passion for our industry. They Dare to be Different.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Michael and Pete Hurley discuss how hospitality organizations may shift away from large full-time head offices toward fractional and project-based senior talent to improve flexibility, innovation, and profitability amid tight margins and job insecurity.
Hurley shares his career from launching a hospitality tech startup in 2004 that evolved into a cultural-venue operator business he ran for nearly 20 years and sold three years ago, before moving into consultancy and noticing the growing “fractional” trend and the lack of a dedicated marketplace for hospitality expertise.
He built and coded the Well Seasoned platform in a week, launching in February and growing to about 550 consultants, around 25 hospitality businesses engaging, and regular projects posted.
They cover benefits like faster hiring/onboarding, niche expertise, reduced risk, consultants collaborating to fill skill gaps, and fractionals sometimes converting into full-time roles, while emphasizing the need for a core in-house team and an active community to avoid the platform becoming a static directory.
Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show.
Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI.
For Mavericks listeners, there's a special offer: 20% off all yearly and bi-yearly plans - Use code MAVERICK20.
Learn more athttps://lodgify.com/
Connect with Pete:
https://www.linkedin.com/in/petehurley/
https://wellseasoned.work/
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael introduces Ruth Jacobs, a registered mental health nurse and founder of Certified Minds, to discuss where mental health efforts in industry have landed and how to create behavioral, cultural, and systems change that builds resilience.
Ruth shares her background in CAMHS and eating disorder inpatient care, her experience managing during COVID lockdowns, and how gaps in pediatric mental health training led her to train UK medical teams, schools, and workplaces using simulations and practical skills.
They focus on hospitality’s risk factors—high emotional demands, unpredictability, staff shortages, long hours, poor sleep, and normalized frontline abuse—and discuss proactive leadership, psychological safety, and embedding resilience and check-ins into inductions.
Ruth distinguishes everyday mental health issues from disorders, highlights early burnout signs, stresses the cost of inaction, recommends better listening and language for difficult conversations, and raises concerns about normalized cocaine use. She directs listeners to certifiedminds.co.uk and previews the Safer Faces app for lower-cost mental health support.
Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show.
Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI.
For Mavericks listeners, there's a special offer running until July 30th: 60% off on Ultimate and Professional yearly and bi-yearly plans with the code MAVERICKS60.
Learn more athttps://lodgify.com/
Connect with Ruth:
https://saferfaces.com/
https://certifiedminds.co.uk/
Book:
https://uk.bookshop.org/a/8596/9780008667290
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episdode, Michael welcomes his longtime friend Yazz Abdulla, previously a guest during the pandemic to discuss food delivery and dark kitchens.
They reflect on Copenhagen Street Food’s grassroots style, then focus on founder-led hospitality businesses: founders often stay emotionally attached, operate like self-employed workers, lack systems (ops, HR, marketing, supply chain), misunderstand cashflow, and fail to plan an exit; Yazz advises emotional detachment, self-leadership, discipline, rituals, and valuing time and peace over status.
They discuss the “lost art of hospitality,” arguing technology and transactional service have eroded human connection, while Gen Z is highly influential and brands like Blank Street succeed by designing for Gen Z.
AI is seen as useful for optimization but unable to replace the human element. They compare struggling UK hospitality—blaming poor adaptation and leadership—against UAE hospitality, where conflict briefly crushed tourism but decisive government support enabled recovery.
Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show.
Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI.
For Mavericks listeners, there's a special offer running until July 30th: 60% off on Ultimate and Professional yearly and bi-yearly plans with the code MAVERICKS60.
Learn more athttps://lodgify.com/
Connect with Yazz:
https://www.linkedin.com/in/yazz-abdulla/
https://www.linkedin.com/company/urban-hospitality-group-ltd/posts/?feedView=all
Previous episode with Yazz
https://www.hospitalitymavericks.com/coming-back-stronger-episode-5-with-yazz-abdulla-ceo-and-founder-of-urban-hospitality/
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Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Michael welcomes Tom James, to discuss winning in a hyper-competitive hospitality market through counterintuitive strategy and team buy-in.
Tom shares his 30-year hospitality journey, joining Bill’s five years ago as operations director before becoming managing director, and describes the shift from an ops-only lens to leading cross-functionally with a two-year plan.
Bill’s distilled 257 actions into one message—“everyone leaves happy”—and made guest satisfaction the core KPI, built from reviews, surveys, and mystery diners, tying incentives to guest metrics rather than financial ones.
He explains how visibility, consistent recognition, and culture drove adoption, alongside behind-the-scenes improvements to systems, booking, website, SEO, and cost controls. The turnaround included difficult restructuring and site closures, followed by renewed energy, cover growth, and a strong Christmas.
They discuss change management, process discipline (why/who/what/how/when), technology and AI’s potential, and Tom’s leadership takeaways: headspace, networking, and investing in team growth.
Connect with Tom:
https://www.linkedin.com/in/tom-james-5388b256/
https://bills-website.co.uk/
Eps 23 Bill Collison - Founder of Bill’s
https://www.hospitalitymavericks.com/videos/23-the-bills-story-with-bill-collison/
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Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Michael interviews Stephen Logue, an economist and former FMCG marketer who became marketing director at Berni Inns, founded a research-led consultancy, and later owned restaurants.
Logue explains how market research identified five consistent drivers of restaurant success—cleanliness, service, atmosphere, food quality, and value for money—and how redesigning and standardizing Berni Inns (including work with Conran) lifted sales and won a Catey.
He argues hospitality underinvests in service, emphasizing “hire character, train skills,” building staff confidence and self-belief, and using tools like mystery visits and customer research.
He shares “runners and riders” concept testing, a successful Greek concept at Meadowhall, lessons from Wetherspoon’s standards and value focus, and the financial importance of repeat customers. Logue now supports independents via pro bono work and promotes simple cost control, menu margin analysis, and clear service promises.
Connect with Stephen Logue:
https://www.linkedin.com/in/stephen-logue-47227757/
https://www.hospitalityblueprints.com/
https://youtu.be/2_E_EBbdXpU?si=_0cECaQouijt_8LS
https://www.hospitalityblueprints.com/masterclass-videos
Book:
https://www.amazon.co.uk/Magic-Malls-Incredible-Customer-Service/dp/1910090638/ref=sr_1_3?crid=GEM2XLEJMP0P&dib=eyJ2IjoiMSJ9.lw06nq8ML3KTk_rhrQVeIK8X9HSz5KW3t9INoXg7iSTGjHj071QN20LucGBJIEps.bEQQL7nAGqgyohrPiRxbrwgf3N_jm-_O3tqE8QOnVBw&dib_tag=se&keywords=Stephen+Logue&qid=1780948637&sprefix=stephen+logue%2Caps%2C232&sr=8-3
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael speaks with chef Sam Jett about building restaurants that serve communities, people, and the planet.
Sam shares how he shifted from a planned healthcare path into cooking, credits McDonald’s for teaching standards and systems, and recounts formative time in Copenhagen kitchens including Relæ and Noma.
After years as Sean Brock’s right-hand leader across multiple brands, Sam took over Audrey and refocused it on Appalachian heritage: removing luxury imported ingredients, tightening sourcing “guardrails,” and adopting a zero-waste mindset.
He describes a network of about 26 regional farms/producers supplying roughly 95% of the menu and a CSA-style budgeting approach where farmers send what they choose, including imperfect crops that the team transforms using the restaurant’s lab.
Sam explains making the economics work through circular “mini-ecosystems” and multiple revenue streams, and emphasizes relationships and trust as the core leadership principle.
Connect with Sam:
https://www.instagram.com/samuel.jett/?hl=en
https://www.audreynashville.com/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael interviews Alexander Kjerulf, a former tech entrepreneur who founded a company in 2003 focused on happiness at work and has delivered talks and workshops in over 50 countries for clients including Microsoft, IKEA, IBM, Hilton, and Shell.
They discuss research linking workplace happiness to higher productivity, creativity, retention, lower absenteeism, and stronger company results including profitability, growth, employer brand, and stock performance, alongside an ethical responsibility for leaders.
A central theme is improving customer experience by putting employees first and rejecting “the customer is always right,” which can betray staff and reward abusive customers; examples include a hotel manager enforcing rules, Southwest Airlines “we will miss you” letter, and buying a rude passenger a competitor ticket.
Practical practices include training and culture immersion (Zappos), celebrating great service stories, giving frontline autonomy (Nordstrom, Middelfart Sparekasse), measuring care over efficiency, hiring carefully, and using weekly feedback tools like Heartcount.
Connect with Alexander:
https://www.linkedin.com/in/chiefhappinessofficer/
https://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/
https://woohooinc.com/
https://heartcount.com/
Books:
Everybody Matters - Bob Chapman
https://uk.bookshop.org/a/8596/9780241975411
Hug your customers - Jack Mitchell
https://uk.bookshop.org/a/8596/9781401398040
Hug your people - Jack Mitchell
https://uk.bookshop.org/a/8596/9780553820089
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Michael interviews performance mental coach Graziano Cocco about what separates thriving “maverick” leaders from those merely surviving and how to build high-performance teams.
Graziano shares his journey from London hospitality roles (including Head of People) to founding Inside Up, coaching football for 10 years and working at Crystal Palace plus athletes in sports such as tennis and rugby, while consulting hospitality businesses including ARO QD and DRG in Glasgow.
They discuss why mental toughness matters in today’s pressured hospitality environment, reframing “I have to” to “I get to,” and prioritizing self-management because leaders can’t pour from an empty cup.
Key team elements include trust, conflict navigation, commitment, clear goals and accountability, and praising effort. Graciano introduces the “Plan–Do–Review” habit using a plus/Kaizen reflection and recommends setting daily intentions and visualization.
Connect with Graziano:
https://www.linkedin.com/in/graziano-cocco-b6b39158/
https://insightup.co.uk/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Michael interviews Anthony Collins, founder of Work Better Studio, about applying lean thinking and the service-profit chain in hospitality and service businesses by focusing on processes and resources rather than blaming people.
Collins shares his path from graphic design to founding DirectSki.com, acquiring Ski Beat, and becoming group CEO of Topflight Travel Group, then leaving to advise companies on productivity, quality, and process improvement.
He explains lean’s roots in postwar Japanese quality-first principles and describes using Enterprise Ireland training and Toyota-led practical problem-solving to build capability before crises like COVID.
A key case study shows how small chalet maintenance issues hurt both staff workload and NPS, leading to a preventative maintenance program, revised seasonal hiring, fewer management layers, and improved autonomy.
The conversation covers PDCA, frontline observation, controlled tension, recruitment and training (one-point lessons), and why AI can optimize the wrong work and reinforce silos without system thinking.
Connect with Anthony:
https://www.linkedin.com/in/antocollins/
https://www.workbetter.studio/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In a Copenhagen podcast, Michael interviews Gregers Knudsen, co-founder of Monotree, about creating a platform that unifies frontline communication, onboarding/learning, checklists, and events on top of workforce management systems to replace fragmented tools like Facebook, WhatsApp, and overpowered enterprise software.
Gregers traces his path from hospitality into tech (via Planday), where he saw multi-site operators struggling with too many disconnected systems, unused spend, and GDPR risks.
He and two senior tech partners began building Monetary in 2018, launched in 2019 with a 1,500-employee customer, stayed self-funded for control, long-term product quality, and customer service, and have grown to nearly 300 customers and about 85,000 users across 18 countries, with UK as a key growth market.
They discuss engagement drivers, manager enablement, using video content, culture as an amplifier, and cautious, practical AI use focused on removing boring work rather than automating human relationships.
Connect with Gregers:
https://www.linkedin.com/in/gregers-knudsen-9a0a23148/
https://monotree.com/
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Michael interviews Bjarke Just Nielsen, founder of Norrlyst Koncernen in Copenhagen, about building a fast-growing restaurant ecosystem and related tech companies.
Nielsen left corporate roles at Novo Nordisk and TDC, opened his first restaurant about five and a half years ago, then pivoted during COVID—without government support—by keeping staff and launching a deli that succeeded, accelerating his focus on online customer acquisition and data.
Today the group operates about 20 restaurants with roughly 550 employees, serves around a million guests yearly, and runs centralized systems where a small team drives demand using a toolbox of 16 traffic levers while restaurants focus on delivering the promised experience.
He discusses agility over rigid planning, professionalizing the organization through disciplined hiring, pursuing Michelin recognition with intense preparation, leadership role clarity, and upcoming projects including new tech initiatives, convenience stores, and a large all-day restaurant.
Connect with Bjarke:
https://www.linkedin.com/in/bjarke-just-nielsen-6a71445b/
https://norrlyst.dk/
https://freetable.com/
https://eater.dk/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Michael welcomes returning guest Lars Kure Juul, author of The Happiness Sweet Spot and his new book Compassion in Action, to discuss why leaders gravitated most to the compassion chapter and how it led to deeper work on self-compassion and implementation.
Lars argues compassion is active (beyond empathy): interest in others’ difficulties plus a desire to act, building trust, psychological safety, and high-performing teams.
They explore leadership challenges amid rising burnout, declining engagement and belonging (citing Gallup), and why strong leaders aren’t loud.
Practical themes include presence and deep listening, avoiding distractions like phones and laptops, asking better questions (“tell me more”), and servant leadership as serving others and the future by downplaying ego.
They critique leaders hiding behind complex systems, emphasize belonging (seen, able to contribute, proud), and frame compassion and humanity as the next leadership revolution.
Connect with Lars:
https://www.gntlgiant.com/
https://www.linkedin.com/in/gntlgiant/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAASe5YB8EcFe2HlD2gLYVSp9OeaRmTXCxc
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Michael welcomes Nicole back to discuss her new book, "Help Wanted," focused on finding “human magic” in hiring—going beyond technical skills and surface-level values fit to build teams and cultures that can withstand challenges. Nicole, a culture architect and founder of Banana Pepper HR, argues hospitality is at risk of becoming transactional and has an opportunity to re-center belonging and human connection. They critique standard, rushed recruitment as soulless and misaligned with brand promises, emphasizing “hospitality begins in-house” and that recruitment is a brand’s first act of hospitality. Nicole highlights “super skills” often dismissed as soft skills—empathy, kindness, curiosity, creativity, vulnerability, resilience, and more—and explains how missing them can lead to poor service, brand damage, and commercial loss. Practical ideas include slowing down hiring, doing stronger reference checks (including peer references), interviewing for stories by creating psychological safety, and using a three-course interview framework (appetizer/entrée/dessert). Nicole shares why she chose 10 super skills, drawing inspiration from Danny Meyer’s “HQ” and behavioral science (including Brené Brown). The episode ends with where to find Nicole and the book at bananapepperhr.com/book (and retailers such as Amazon, Barnes & Noble, and Waterstones).
Connect with Nicole:
https://www.linkedin.com/in/nicoleantoniogadsdon/
https://www.bananapepperhr.com/
Book:
https://www.bananapepperhr.com/book
https://uk.bookshop.org/p/books/help-wanted-the-rule-breaking-guide-to-hiring-an-extraordinary-team-of-hospitality-alchemists-nicole-antonio-gadsdon/1f7ae8fc32978cb1?ean=9781781339558&next=t
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael engages in a fascinating conversation with Jack Stack, a pioneer of open book management and the author of 'The Great Game of Business.'
Jack shares his journey from working for a Fortune 500 company to turning around a factory on the brink of closure through employee buy-in and financial transparency. He discusses the importance of teaching employees to understand financial statements and the mechanics of business to create a sense of ownership and drive success.
The conversation highlights how open book management has been implemented in various industries, including hospitality and manufacturing, leading to improved employee engagement, productivity, and company profitability. Jack also touches on the expansion of these principles globally and the future direction towards digitalizing these training processes for broader reach and impact.
Connect with Jack:
Books
https://www.amazon.co.uk/Great-Game-Business-Sensible-Company/dp/1781251533/ref=sr_1_1?crid=12LO8KHUQ4X6C&dib=eyJ2IjoiMSJ9.l14EYCEUXQeMGe266YAfUsufnURJZmZtpRVe5tQj54T3dV9QDF0a00xGZgV5DveZelu8kMgJLP_yDc7YAmg8CRzO2_HojgaTCWrTrFJlDkQ8ajBs-OFDdhOSHfIpepV4FE6FRplqa_qAMm2ht0a6kMLemdfY1lJgf-iwxlEY93G8qVbTXjm1rOBOsto5WczajL8D9Y6ypPXuB4jJmDqMT8Nsu-Hxj80PuT039d9wRPU.lJlqC6wR8JcHIusRIX8oF99ySnXDO1Vhovk3_jbIs_s&dib_tag=se&keywords=jack+stack&qid=1770065971&s=books&sprefix=jack+stack%2Cstripbooks%2C119&sr=1-1
https://www.amazon.co.uk/Stake-Outcome-Building-Ownership-Long-Term-ebook/dp/B004SOVCJW/ref=sr_1_2?crid=12LO8KHUQ4X6C&dib=eyJ2IjoiMSJ9.l14EYCEUXQeMGe266YAfUsufnURJZmZtpRVe5tQj54T3dV9QDF0a00xGZgV5DveZelu8kMgJLP_yDc7YAmg8CRzO2_HojgaTCWrTrFJlDkQ8ajBs-OFDdhOSHfIpepV4FE6FRplqa_qAMm2ht0a6kMLemdfY1lJgf-iwxlEY93G8qVbTXjm1rOBOsto5WczajL8D9Y6ypPXuB4jJmDqMT8Nsu-Hxj80PuT039d9wRPU.lJlqC6wR8JcHIusRIX8oF99ySnXDO1Vhovk3_jbIs_s&dib_tag=se&keywords=jack+stack&qid=1770066026&s=books&sprefix=jack+stack%2Cstripbooks%2C119&sr=1-2
Company
https://www.greatgame.com/books/the-great-game-of-business
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this insightful episode, Michael and Ally discuss their annual meetings focused on self-improvement and navigating life transitions. They reflect on the last year's theme of managing transitions, driven largely by personal changes such as moving countries and taking on new projects. The conversation delves into understanding change versus transition, with an emphasis on the significance of the nervous system in handling life's challenges. They introduce six pillars crucial for transformation: origin story, value system, nervous system management, vision roadmap, identity and foundations, and implementation. Practical advice is shared for managing stress, the importance of morning routines, and the critical need for self-awareness to achieve long-term growth. Listeners are encouraged to focus on incremental improvements and regularly reassess their goals to maintain a healthy balance in life and work.
Connect with Ally:
https://allygordoncoaching.com/
https://www.linkedin.com/in/ally-gordon-coaching/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In episode three, host Michael and special guests Mark Felix and Joel Robinson dive into the intricacies of pricing strategy, drawing valuable lessons from the retail and hospitality sectors. Joel, founder of Openr, shares insights from his extensive experience in both grocery and hospitality, emphasizing the transformative potential of sophisticated pricing management. Mark Felix, with a rich background in various retail roles including Chief Commercial Officer at the AA and positions at Sainsbury's and John Lewis, brings his expertise to the conversation. The discussion covers key value indicators, the importance of continuous experimentation in pricing, leveraging customer loyalty data, and the potential impact of AI and technology on optimizing pricing strategies. Key takeaways include the necessity for dynamic and data-driven approaches to pricing in the face of economic challenges, and the importance of creating a culture of experimentation to drive business value.
Connect with Mark:
https://www.linkedin.com/in/markfelix/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, we dive deep into the world of hospitality with Cassie Davison, the author of 'Standout Hospitality.' Cassie brings over 30 years of experience in the hospitality industry and shares insights from her journey, including owning and operating award-winning venues, consulting, and building a community for independent operators. We explore the five pillars of wisdom outlined in her book, fundamentals of setting high standards, standing out in a crowded market, defining your identity, building belonging, and telling a great story. Cassie emphasizes the importance of being purpose-driven and building meaningful connections with customers. The discussion touches on the challenges and joys of hospitality, the evolving landscape post-pandemic, and the unique strengths of independent operators. This episode is a treasure trove of wisdom for anyone passionate about creating impactful and profitable hospitality businesses.
Connect with Cassie:
https://www.linkedin.com/in/cassiedavison1/
Visit her webpage
https://www.kithkinhospitality.co.uk/
Get your hands on a free copy of the book:
https://standouthospitality.scoreapp.com/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our episode sponsor Monotree.
They help hospitality operators strengthen operations and scale company culture by creating a "Branded Front Door" for your workforce.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael talks with Greg from 'Only A Pavement Away,' a charity co-founded by Greg and his wife, Jill, to help disadvantaged individuals secure employment in the hospitality sector. Greg shares the story behind the charity's inception and its significant impact, having placed over 800 people into jobs and added £32 million to the economy since its launch in 2018. The discussion covers their process of preparing candidates, the role of relationship managers, and the ultimate goal of expanding their reach across the UK. Greg emphasizes the importance of building quality relationships and offers insights into the challenges and successes they've faced. He also highlights the critical need for funding to continue their mission of transforming lives through meaningful employment.
Connect with Greg:
https://onlyapavementaway.co.uk/
https://www.linkedin.com/in/greg-mangham-5424402a/
A big thank you to our epsiode sponsor Apron.
The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.
Head to their website to sign up.
Connect with the podcast
Join the Hospitality Mavericks newsletter
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More episodes for you to check out here
This podcast uses the following third-party services for analysis:
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In this episode, Michael welcomes Henry from Apron to discuss the financial pain points faced by hospitality operators. They delve into how Apron, founded in 2022, helps streamline business payments with consumer-grade simplicity. Henry explains how Apron addresses challenges like managing supplier payments, payroll, and employee expenses from a single platform, drastically saving time for business owners. Highlighting real-life cases, the conversation covers how Apron facilitates ease of financial management, allowing operators to focus on delivering exceptional hospitality. The discussion also explores the future of financial technology in the hospitality sector, emphasizing the need for fewer, more integrated tools. Henry shares his personal journey into FinTech and the profound impact Apron has had on businesses, including a touching story of how it helped a family in need. Listeners are encouraged to explore Apron's offerings at getapron.com and connect with Henry for personalized demonstrations.
Connect with Henry:
https://getapron.com/
https://www.linkedin.com/in/henry-matson-1283472/
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A big thank you to our epsiode sponsor Apron.
The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitize front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences. Issues such as repetitive WiFi logins and inefficient payment processes are mentioned. The discussion also emphasizes the importance of personalization and exceptional service in fostering customer loyalty, backed by personal anecdotes. The episode concludes with a call for the industry to focus on serving people more effectively.
Connect with Stephen:
https://www.linkedin.com/in/stephenjohnrothwell/
https://stephenrothwell.ltd/
https://eagleeye.com/loyalty
A big thank you to our epsiode sponsor Apron.
The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.
Head to their website to sign up.
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This podcast uses the following third-party services for analysis:
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In this episode, Michael welcomes Marc Summers, a restauranteur with a bold and ambitious vision, to discuss his journey from a corporate finance career to creating a successful plant-based restaurant chain. Featuring stories of pivotal moments, including being inspired by a chef's table episode and the adrenaline of his first kitchen job, Marc outlines the organic development of his concept, the importance of testing and honing ideas through pop-ups, and the transition to opening brick-and-mortar sites. He shares his strategy for growing gracefully without compromising quality or culture, explains the intentional creation and application of core values, and highlights the excitement of future growth and new opportunities like catering. Marc also discusses the significance of transparency and respect in building a happy workplace, as evidenced by winning the Code People Award for the happiest place to work. Throughout, he reflects on the lessons learned and the importance of staying open-minded and resilient in a challenging industry.
Connect with Marc:
https://www.linkedin.com/in/marc-summers-561366210/
https://www.bubala.co.uk/our-restaurants
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A big thank you to our epsiode sponsor Apron.
The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael interviews Trudi Parr, a hospitality professional with a vibrant journey that spans across media, tourism, and the evolving hotel industry. Trudi shares her unplanned yet fulfilling entry into hospitality, her roles from operations to sales, and her eventual focus on the people aspect of the business. Emphasizing the need for human-centric approaches in hospitality, she discusses the significance of treating employees well, fostering an inclusive environment, and the impact of nurturing talent from the ground up. With a keen interest in changing the perception of the hospitality industry, Trudi highlights the importance of internally built strong people practices and the challenges of recruiting and retaining talent post-COVID. Closely following the evolution of Mollie's—a motel diner concept—Trudi shares practical insights into their onboarding process, the importance of building relationships, and the excitement around new openings, particularly the upcoming launch in Manchester.
Connect with Trudi:
https://www.linkedin.com/in/trudi-parr/
https://mollies.com/
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A big thank you to our epsiode sponsor Apron.
The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.
Head to their website to sign up.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael is joined by Ellie from the Prep Foundation to discuss how the foundation educates young people about nutrition and cooking, especially with the decline in food tech education due to reduced school funding. Ellie shares her journey from being a chef to working with Prep, highlighting the foundation's activities, such as in-school sessions and farm-to-fork days. They also discuss the importance of gut health, the challenges faced by schools, and the crucial role the hospitality industry can play in supporting these initiatives. The episode underscores the broader impact of teaching children healthy eating habits, aiming to tackle obesity and other lifestyle diseases.
Connect with Ellie:
https://prept.foundation/
Become a Prept Partner and make a real difference to food culture in the UK. Find out more here https://prept.foundation/partners/
- to find out how your school can take part in the programme, visit Prept’s website (https://prept.foundation/what-we-do/)
https://www.linkedin.com/in/ellie-ledden-137329182/
Ellie up for an award. Finals on Monday. Voting open until then. Give your vote here:
https://www.thestaffcanteen.com/nomination/ellie-ledden-chef-educator-sussex-1757617272#/
A big thank you to our epsiode sponsor Apron.
The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.
Head to their website to sign up.
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Takeaways:
- Hospitality leaders are on a mission to positively impact society and the planet.
- We are what we eat, and food education for kids is crucial for their health.
- Teaching young people cooking skills can transform their relationship with food and wellness.
- The Prepped Foundation connects chefs with schools to empower children through cooking education.
- Food culture directly impacts our health, and we must teach kids about nutritious choices.
- Hospitality can be a powerful force for good, addressing food education and youth empowerment.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael engages in a detailed conversation with Tommy Giraux, the Head of Restaurant Systems at Honest Burgers. Tommy shares his extensive experience in the hospitality and retail industry across France and the UK. The discussion revolves around the integration of technology in the hospitality sector, focusing on how tech can enhance operations without losing the human touch. Tommy elaborates on the use of AI for workforce management, scheduling, and personalized customer experiences. He also reflects on the challenges and benefits of implementing a data-integrated tech stack to improve efficiency and support both employees and customers. The conversation touches on the evolving role of general managers in the age of AI, the importance of maintaining authentic hospitality, and the future outlook of tech in the industry. Tommy emphasizes the significance of networking and adapting to rapid technological advancements to stay ahead in the field.
Connect with Tommy:
https://www.linkedin.com/in/tommy-giraux-90030526/
https://www.honestburgers.co.uk/
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In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the pandemic. They explore how traditional methods no longer suffice and emphasise the need for new thinking and approaches, particularly leveraging technology.
The discussion explores the origins and solutions proposed by Azzurri, highlighting the challenges of manual data entry, inefficiencies, and inaccuracies in the current system.
They propose a standardised data model for hospitality as a game-changer, akin to revolutionary standards in other industries like barcodes in retail.
The conversation also explores the role of AI and the potential for industry-wide collaboration to achieve these objectives.
Connect with Joel and Steve:
https://www.weareopenr.com/
https://www.linkedin.com/company/weareopenr/posts/?feedView=all
https://www.linkedin.com/in/steve-holmes-a5a13613/
https://www.linkedin.com/in/joel-robinson-25352237/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael welcomes Filip Linek, a hotel operator turned tech innovator, to discuss the advancements in AI and robotics in the hospitality industry. Filip shares his journey from running a packaging company to owning and managing hotels in the Czech Republic. Highlighting the challenges of staffing and maintaining high-quality service, Filip reveals how AI technology, particularly his creation, BE‑A, is transforming the guest experience by automating responses and improving efficiency without losing the human touch. Filip explains the development and future plans for BE‑A, including its potential to become a virtual receptionist capable of handling multiple languages and tasks seamlessly. The discussion also delves into the broader implications of AI in hospitality and how it might change the landscape of the industry. Filip shares his excitement about presenting BE‑A at an upcoming Hospitality Tech Expo in London and his belief in combining human and robotic efforts to enhance customer service. The episode concludes with his leadership insights on the importance of adaptability, the value of having a visionary team, and his hopes for the future of hospitality.
Connect with Filip:
https://www.linkedin.com/in/filip-linek-flæ-robotics/
https://be-a.ai/
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In this episode of the Hospitality Mavericks podcast, host Michael engages with Jannes Sörensen, founder of Kepler Hotel Group and Kepler International Hospitality Academy.
They discuss how the Kepler brand aims to redefine luxury hospitality by focusing on guests' essential needs rather than mere wants.
Topics include the role of AI in hospitality, the importance of plant-based dining, and how businesses can serve as vehicles for positive societal change.
They also explore insights on self-leadership and the future landscape of hospitality in a rapidly evolving world. The episode underscores the timelessness of human needs and the transformative potential of conscious hospitality.
Connect with Jannes:
https://www.linkedin.com/in/jannessoerensen/
https://www.learnkepler.com/
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This episode delves into the topic of neurodiversity within the hospitality industry, particularly focusing on ADHD. Michael, alongside guest Gareth, explores how recognizing and accommodating neurodiversity can lead to better business outcomes, improved staff retention, unleashed innovation, and enhanced employee wellbeing. Gareth shares his personal journey from growing up in a hospitality family to experiencing burnout as a hospitality manager, eventually leading to his ADHD diagnosis. He discusses the impact of this diagnosis on his career and personal life, and the steps he has taken to adapt his work environment to his needs. The conversation highlights the importance of creating a workplace culture that is open, understanding, and supportive of neurodiverse employees. Gareth also shares his vision for a neurodiversity-friendly hospitality industry and offers advice for both neurodiverse individuals and leaders in the sector.
Connect with Gareth:
https://www.linkedin.com/in/gareth-p-rees/
https://www.instagram.com/adhospitalityd/
https://adhospitalityd.com/
https://www.linkedin.com/company/attention-deficit-hospitality-disorder/posts/?feedView=all
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In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model due to COVID-19, and the role of trust and leadership in fostering a productive environment. The episode highlights practical approaches to improve employee engagement, sales techniques, and the importance of consistent customer experiences. Insights into the potential of AI in enhancing operational efficiency and the future focus on integrating food and beverage services into the holistic revenue strategies for hospitality businesses are also discussed.
Connect with Geoffrey:
https://frontlinepg.com/
https://www.linkedin.com/in/gtoffetti/
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In this episode, James Bates from QVO Hospitality shares the journey from the inception of his business in 2014 to its current status with multiple restaurant locations. Over nearly a decade, James and his team have navigated various challenges, including Brexit, COVID-19, and fluctuating economic conditions. Throughout their journey, they have utilized the EOS framework to systematize and scale their operations. The discussion delves into how the company maintains momentum and clarity in an industry fraught with difficulties, the importance of culture and values, and the strategic moves that have allowed them to expand. James also discusses their latest venture in Chester and offers insights into maintaining drive and ambition in the face of adversity. With stories of daily operations, challenges, and insights into their future plans, this episode offers a comprehensive look at what it takes to grow and sustain a hospitality business.
Connect with James:
https://www.linkedin.com/in/james-bates-b1128060/
https://www.instagram.com/jaymaray_/
james@qvohospitality.com
www.maray.co.uk
www.buyers-club.co.uk
www.theoneoclockgun.pub
Book:
https://uk.bookshop.org/a/8596/9781936661831
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this conversation, Howard and Michael explore the themes of disconnecting from technology, fostering community, and nurturing genuine human connections. Howard, who organised 'offline dinners,' shares insights from his journey from the stock market to co-founding a successful company, Invaluable, and his realisation of the importance of human interaction.
They discuss the challenges and rewards of stepping out of one's comfort zone, the pros and cons of technology in our lives, and Howard's book, 'Leave Your Phone at the Door.' The discussion highlights the value of vulnerability, the significant impact of small gestures, and how real life begins beyond the screen.
They also touch upon the essence of true success, and the transformative potential of simple, human interactions in making the world a better place.
Connect with Howard:
https://www.linkedin.com/in/howard-lewis-offline/
https://www.amazon.co.uk/Leave-Your-Phone-Door-OFFLINE/dp/1635769396
Instagram: https://www.instagram.com/howardlewisoffline
Personal Facebook: https://www.facebook.com/profile.php?id=100009863233117
OFFLINE Facebook: https://www.facebook.com/profile.php?id=100064994021337
TikTok: https://www.tiktok.com/@howardlewisoffline?_
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In this episode, Michael welcomes Sam Coulstock to discuss the challenges and opportunities in preparing the next generation for the workforce. Sam shares his journey from being an aspiring chef to spearheading Inspired Community Group, a Community Interest Company aimed at bridging the gap between young people and the hospitality industry. They discuss the importance of understanding the needs of Generation Z, the perception issues surrounding careers in hospitality, and the impact of targeted career guidance. Sam also elaborates on the motivator program, which trains young professionals to inspire students in schools, and talks about the necessity of a sustainable funding model to support these initiatives. Listeners will gain insights into how businesses can proactively engage with and help shape the future workforce while addressing critical societal needs.
Connect with Sam:
https://inspiredgroup.org.uk/
https://www.linkedin.com/in/samcoulstock/
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In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people first can be a competitive edge. Jo shares her journey in the hospitality industry, from starting accidentally in a pub to working with Bacardi and eventually co-founding Korero and Hendrick and Hyde. She emphasizes the importance of having structured conversations to ensure employee satisfaction and retention. Jo also touches on the role of AI in improving business operations and the insights gained from the 'Best Places to Work' survey in hospitality. The conversation is filled with practical tips on how to build a positive work culture and ensure effective communication within organizations.
Connect with Jo:
https://www.linkedin.com/in/jo-harley/
https://www.hellokorero.co/
https://www.hendrickandhyde.com/
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In this episode, the guest is Greg from Saira Hospitality, an organization dedicated to transforming the hospitality industry by helping local communities find meaningful employment. Greg discusses the origins of Saira Hospitality, which was founded by Harsha L'Acqua with a revolutionary idea to hire local talent for luxury resorts, avoiding the conventional practice of flying in staff or poaching from nearby operators. The conversation delves into Saira Hospitality's pop-up hospitality school model that partners with hotels to train local community members, focusing on life skills and operational training. Greg shares his journey of joining the organization and his role in expanding its impact, particularly in London. He emphasizes the importance of personal interaction in recruitment and how Saira Hospitality screens candidates meticulously to ensure they are a good fit for the operators they partner with. The episode also touches on the benefits for operators, including lower turnover rates and a more engaged, diverse workforce. Greg offers advice for leaders looking to make a positive impact in their communities and shares personal insights into balancing a demanding career with family life.
Connect with Ben:
https://www.sairahospitality.com/
https://www.linkedin.com/in/greg-fr%C3%BCchtenicht-8070569a/
https://www.linkedin.com/in/harsha-l-acqua-9719877/
Books:
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
https://uk.bookshop.org/a/8596/9781529146813
Life on Earth:
https://uk.bookshop.org/a/8596/9780008368357
Born To Run:
https://uk.bookshop.org/a/8596/9781861978776
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In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality industry. They explore how AI can serve as an enabler for operators, enhancing the efficiency of hospitality businesses by optimizing workforce management and improving guest experiences. Ben shares his journey from being an engineer to building technology companies focused on frontline workforces, detailing the creation of Sona and its impact on hospitality and retail sectors. They discuss the significant benefits of AI, such as providing data-driven insights and automating scheduling to free up managers' time for more critical tasks. Furthermore, they address the challenges of integrating AI into operations, the importance of involving frontline workers in the adoption of new technologies, and the rapid pace of AI advancements. Ben also emphasizes the need for businesses to adopt AI tools early to avoid being left behind and the potential for AI to revolutionize various business operations.
Connect with Ben:
https://www.getsona.com/
https://www.linkedin.com/in/talkingquickly/
https://www.getsona.com/resources/reports-and-resources/the-impact-of-artificial-intelligence-in-hospitality
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In this episode, we delve into the journey of Vimal Arumugam, the co-founder of Baked Bird, a unique baked chicken concept. Vimal shares the inception story of Baked Bird, which began from a shared love for chicken wings and evolved into a thriving hospitality business. He discusses the challenges faced in transitioning from a corporate career to the food industry, the importance of differentiating from competitors by offering a healthy alternative to fried chicken, and the significance of community support. Vimal also touches on the impact of the COVID-19 pandemic, the strategic decisions behind their business growth, and their future aspirations for Baked Bird. From starting as a weekend market stall to opening their first brick-and-mortar location, this episode captures the essence of passion-driven entrepreneurship and the relentless pursuit of innovation in the food industry.
Connect with Vimal:
https://www.linkedin.com/in/vimal-arumugam-77a51956/
https://www.linkedin.com/company/baked-bird/
https://bakedbird.co.uk/
https://www.instagram.com/bakedbird
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In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family and building her agency, Kitch Social. They discuss the importance of creating super fans, engaging with communities, and the crucial role of maintaining a human connection in the hospitality industry. Natalie emphasizes the significance of clear purpose, strategy, and team alignment in fostering customer loyalty and a supportive work culture. The conversation also explores practical advice on leveraging technology, empowering teams, and maintaining work-life balance.
Connect with Natalie:
https://www.linkedin.com/in/nataliedunning/
https://kitchsocial.com/
Book Recommendation:
https://uk.bookshop.org/a/8596/9781780725901
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In this episode, Michael reconnects with guest Josh Kopel, a former restaurateur turned industry consultant, five years after their initial conversation. They discuss the significant transformations Josh has experienced since 2020, including selling his restaurant group due to burnout and launching the 'Full Comp' podcast. Josh shares insights into his journey of learning the skill of translating knowledge into value and creating the 'Restaurant Scaling System.' The discussion dives deep into the common pitfalls in the restaurant industry, including the misconception between more work and more money, the importance of focusing on profitability, and leveraging high-value tasks. They also explore the role of AI in amplifying business efficiency and the critical shift from being service-oriented to strategically aligning business models with market demands. Josh emphasizes the importance of having clear financial goals, delegating effectively, and adopting high-leverage activities. He concludes with valuable lessons learned from industry experts and personal experiences, offering a comprehensive guide for restaurant owners to achieve financial freedom, time freedom, and freedom from overwhelm.
Connect with Josh:
https://joshkopel.com/
https://www.linkedin.com/in/joshuakopel1/
https://pages.joshkopel.com/challenge
https://restaurants.yelp.com/restaurant-resources/full-comp-podcast/
Podcast Eps with Warren Rustand
https://open.spotify.com/episode/3782vwv3jzfTytmjQ2mTUU?si=6cBO4a3pRYmnDc0aNZAl3g
Book recommendation:
"Come up for air"
https://uk.bookshop.org/a/8596/9781400243846
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In this episode, we dive deep into the future of work and performance marketing with Nick Miller, founder of Seed, a Brighton-based marketing agency. We explore the intersection between innovative work cultures and effective marketing strategies, discussing how Nick's journey and values have shaped Seed over the last decade. Discover insights into the Corporate Rebels' approach, the importance of authenticity in business, and Seed's vision for a sustainable and people-centered workplace. Nick also shares his experiences and strategies for aligning with client goals, driving growth, and navigating the evolving landscape of digital marketing. Join us for an enlightening conversation on how businesses can thrive by fostering a progressive and engaged workforce.
Connect with Nick:
https://www.linkedin.com/in/nickstuartmiller/
https://helloseed.co.uk/
Book - Corporate Rebels:
https://www.worldofbooks.com/en-gb/products/corporate-rebels-book-joost-minnaar-9789083004808
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this insightful conversation, Alex, author of 'No Bullsh*t Strategy,' dives into his unique approach to developing and implementing business strategies. He shares his journey from working in a marketing agency to advising CEOs on creating impactful strategies that go beyond setting goals. Alex discusses the pitfalls of traditional strategy concepts, emphasizing the importance of genuine innovation and strategic sacrifices that align with the unique qualities of a business. The episode highlights the power of consistent communication and practical tools, offering listeners actionable steps to rethink their strategic approach and improve their business performance.
Connect with Alex:
https://www.linkedin.com/in/alex-m-h-smith/
https://basicarts.org/newsletter/ (Sign Up)
Alex's book "No Bull-Sh"t Strategy: https://uk.bookshop.org/a/8596/9781803136516
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In this episode, join Michael as he delves into an inspiring conversation with Celia Gaze, the founder of The Wellbeing Farm. Discover how Celia transformed a rundown farm into a thriving, sustainable venue while navigating personal and professional challenges. Learn about her journey from burnout in the NHS to becoming a hospitality entrepreneur, her commitment to sustainability, and the impact of becoming a B Corp certified business. Celia shares invaluable insights on leadership, trust, and running a business as a force for good. Don't miss this chance to hear about her unique and impactful path!
Connect with Celia:
https://www.linkedin.com/in/celiagaze/
https://thewellbeingfarm.co.uk/
https://celiagaze.com/
Books:
Celia's Book - ‘Why Put a Bow Tie on a Llama?:
https://www.amazon.co.uk/Why-Put-Bow-Tie-Llama/dp/1788601246
Traction by Gino Wickman:
https://uk.bookshop.org/a/8596/9781936661831
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
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In this episode, Michael sits down with Renée Elliot, founder of Planet Organic, to explore the journey of building a purpose-driven business. Renée reflects on her experiences, from meeting Michael at the Danish embassy to founding Planet Organic and its mission to promote health and sustainability through organic food. They discuss the challenges of maintaining values amidst economic pressures, the importance of self-care and personal development, and the role of meditation in leadership. Renée shares her holistic approach to business planning, the foundational values of Planet Organic, and her vision for the future. The conversation also delves into strategies for maintaining a strong company culture and the importance of trusting one's gut and embracing the unfolding journey of life.
Connect with Renée:
https://www.linkedin.com/in/planetorganic/
https://www.planetorganic.com/
https://womentree.uk/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
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Podcorn - https://podcorn.com/privacy
In this episode, Michael dives into the complexities of raising industry-specific investments with Lizzie from Imbiba. They discuss the qualities that attract investments, the current conditions for raising funds, and the importance of having a clear brand and a strong management team. Lizzie shares her journey from starting out as an actress to becoming a trust accountant and eventually joining Imbiba to focus on the leisure and hospitality sectors. The conversation covers the nuanced differences between private equity and angel investment, the importance of scalability and unit economics, and the emerging trends and innovations in the hospitality and leisure industries. Lizzie emphasizes the value of maintaining focus and clarity during adversity and encourages founders to always seek advice and build relationships with potential investors.
Connect with Lizzie:
https://www.linkedin.com/in/lizzie-ryan-podbury-2891b949/
https://www.imbiba.com/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
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This podcast uses the following third-party services for analysis:
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In this podcast episode, Michael engages with James Rutter, Chief Creative Officer at Cook, to delve into the essence of Cook's culture and business strategy. James shares the intriguing origin of Cook, which crafts handmade frozen meals inspired by traditional home cooking methods. The conversation highlights the company’s unique vertically integrated business model and its focus on maintaining high-quality food and ethical practices. James explains the critical role of relationships and culture in Cook’s success, describing their approach to valuing employees, fostering unity, clarity, and appreciation. The episode also touches upon the importance of servant leadership, the impact of culture on business operations, and how Cook navigates challenges and crises. James reflects on his personal growth and the importance of structures and processes in sustaining their company culture. Listen in to explore leadership wisdom, strategic insights, and the journey of building a thriving, people-centric business.
Connect with James:
https://www.linkedin.com/in/james-rutter-8972079/
https://www.cookfood.net/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this insightful episode, hosts Phil and Michael discuss the power of conversations in driving change, especially within the hospitality industry. Despite busy schedules, they reflect on their journey of over 500 episodes featuring diverse hospitality leaders. They delve into the importance of relationship-building, the timeless essence of hospitality, and the impact of authentic leadership. The episode also explores unexpected learnings from interviews, emphasizing resilience, the journey of finding purpose, and the intricate balance of profitability and genuine hospitality. Engaging anecdotes, personal reflections, and practical advice make this a must-listen for anyone interested in personal growth and the transformative power of human connection in the hospitality sector.
Connect with Phil:
https://www.hospitalitymeets.co.uk/
https://www.linkedin.com/in/philstreet/
Connect with Michael:
https://www.hospitalitymavericks.com/
https://www.linkedin.com/in/michaeltingsager/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael and Ally Gordon reflect on the importance of consistency for personal development, leadership, and achieving long-term goals. They discuss their experiences and lessons learned from attending a workshop with Ryan Holiday in London, and emphasing how consistency can unlock potential. With examples from their own lives and careers, they offer practical advice on how to establish effective routines, manage the unpredictable nature of life, and remain consistent under pressure. They also explore the concept of identity and behavioural science, drawing insights from books like 'The Daily Stoic' by Ryan Holiday and 'Atomic Habits' by James Clear. This episode is packed with actionable insights and motivational stories to help you set up for a successful 2025.
Connect with Ally:
https://www.linkedin.com/in/ally-gordon-coaching/
https://allygordoncoaching.com/
Book recommendations:
A Path Through The Jungle:
https://uk.bookshop.org/a/8596/9781998991105
Atomic Habits:
https://uk.bookshop.org/a/8596/9781847941831
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, Michael interviews Sarah and Michelle about their upcoming initiative, The Growth Collective, set to launch in early 2024. They discuss the mission to integrate coaching and mentoring as an essential part of leadership development in the hospitality and retail sectors. Emphasizing the importance of self-awareness, emotional regulation, and the value of group coaching, they aim to provide practical tools and a supportive community for aspiring leaders. The conversation also highlights the personal journeys of Sarah and Michelle, their motivations for The Growth Collective, and practical details of the program.
Connect with Sarah and Michelle:
Follow Sarah Clark - www.linkedin.com/in/sarah-clark-executive-coach
Follow Michelle - www.linkedin.com/in/michelle-moreno-1b843620/
Follow Growth Collective - www.linkedin.com/company/the-growth-collective-leadership/
Joining the waitlist is free, with no obligation - it simply ensures you’re the first to know when registration opens.
https://www.nineyardscoaching.co.uk/growth-collective-waitlist
Book - Impact Players:
https://uk.bookshop.org/a/8596/9780063063327
Previous podcast interview with Sarah Clark:
https://youtu.be/X5B8IYMbrpA
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making, and the practice of energy management. He also touches on Zingerman's unique ownership culture and offers reflections on humility. Perfect for leaders looking for practical wisdom, the conversation is rich with actionable advice and inspiring ideas.
Connect with Ari:
Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/
Zingerman's: https://www.zingermanscommunity.com/
Email: ari@zingermans.com
Ari's Article on Servant Leadership:
https://www.zingtrain.com/article/servant-leadership/
Previous interview on the show with Ari:
https://www.hospitalitymavericks.com/224-ari-weinzweig-co-founder-at-zingermans-the-power-of-beliefs-in-business/
https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/
https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
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Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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This podcast uses the following third-party services for analysis:
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In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic dining destinations, Paulo elucidates the essence of genuine hospitality, emphasizing the importance of human connection and empathy in creating unforgettable experiences. From his journey starting as a dishwasher in New York to opening successful ventures in London, Paulo shares invaluable lessons on building a hospitality-focused business culture. The discussion also delves into the significance of resilient leadership, continuous staff training, and maintaining consistent quality. Tune in to uncover Paulo's inspiring vision for the future of hospitality and learn practical strategies for rekindling the craft in your business.
Connect with Paulo:
https://www.linkedin.com/in/paulo-de-tarso-65734527/
https://www.youtube.com/watch?v=uUmywITsbwk
https://www.instagram.com/paulodetarso24
twitter.com/paulodetarso24
Book:
"Setting The Table" by Danny Meyer
https://uk.bookshop.org/a/8596/9780462099255
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
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In this episode, we join a conversation with Lauren, a visionary in the hospitality recruitment industry, recently back in the Brighton studio. Lauren discusses her journey from working ten years at Pizza Express to establishing her own successful recruitment business. She shares her unique insights on creating a great workplace, highlighting the challenges and solutions within the industry. Lauren outlines how her business supports small, independent hospitality operators by focusing on values alignment, quality over quantity, and fostering a positive work culture. She emphasizes the importance of personalized recruitment and her innovative approach to maintaining work-life balance for her team. This episode also explores the evolving landscape of hospitality recruitment post-COVID and the pursuit of genuine career chefs.
Connect with Lauren:
https://www.linkedin.com/in/lauren-barnett1/
https://www.homehospitality.co.uk/
https://www.actuallygoodchefjobs.co.uk/
https://www.instagram.com/_homehospitality/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to a renowned consultant and educator, to essential strategies for excelling in the industry, this episode offers invaluable insights. Discussions cover the importance of customer satisfaction, maintaining the human touch in an increasingly tech-driven market, and the significance of a unique restaurant concept. Learn practical advice on entering the restaurant industry, managing staff, and navigating challenges such as funding and realistic expectations. Enhance your leadership skills with tips on fostering positive workplace culture and the strategic benefits of coaching. Recommended resources and industry insights round off this essential guide for aspiring and seasoned hospitality professionals alike.
Connect with Chris:
https://www.linkedin.com/in/ctripoli/
www.christripoli.com
RestaurantOwner.com
https://www.therestaurantclinic.com/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
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Tune in via your favourite podcast platform - here
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This podcast uses the following third-party services for analysis:
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In this episode, Philip, co-founder of Honest Burger, discusses his journey in the hospitality industry and shares insights on building successful businesses by prioritizing the human element. Transitioning from his role at Honest Burger, Philip delves into behavioral science, highlighting its influence on both customer service and workplace culture. He introduces Breadstall, a venture focused on simplicity, efficiency, and developing talent, while critiquing the automation trends in hospitality that sideline human interaction. The conversation also explores innovative organizational strategies like reshaping bonus systems with a foundation in trust and autonomy, emphasizing leadership's role in fostering employee growth. This approach creates a competitive edge by supporting personal and professional development within companies.
Connect with Philip:
https://www.linkedin.com/in/philip-eeles-02229ba6/
https://www.breadstall.com/
https://www.honestburgers.co.uk/
https://thisispineapple.uk/
Book:
https://uk.bookshop.org/a/8596/9781786891709
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
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Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Peter Farrell discusses his career in hospitality, the setbacks he faced due to health issues, and how he navigated these challenges to build a successful business. From his early passion for food and hospitality to overcoming brain tumors and personal losses, Peter shares his journey of resilience and reinvention. He highlights the importance of health, family, and staying focused on one’s values. He also talks about his current ventures, including Epsom Social Food Hall, and offers insights and advice for other operators in the hospitality industry.
Connect with Peter:
https://www.linkedin.com/in/peterfarrell-foodmotion/
https://www.hospitalityaction.org.uk/
https://www.epsomsocial.com/
https://foodmotionnetwork.com/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
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Tune in via your favourite podcast platform - here
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Michael interviews Conor Sheridan, founder of Nory, about the transformative journey of leveraging tech to solve critical challenges in the hospitality industry. Conor shares insights from his entrepreneurial journey, moving from finance to running a fried chicken restaurant chain called Mad Egg, and eventually founding Nory, a tech solution aimed at improving operational consistency and profitability in hospitality businesses. The discussion dives deep into the importance of having data-driven decision-making tools, the role of AI in the hospitality sector, and the need for better alignment and communication within teams. Conor also highlights the necessity of having a positive outlook on the industry and how modern technology can empower restaurant operators to achieve greater efficiency and success.
Connect with Conor:
https://www.linkedin.com/in/sheridanconor/
https://nory.ai/
https://www.madegg.ie/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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This podcast uses the following third-party services for analysis:
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In this conversation, host Michael welcomes Sarah Clark, a seasoned hospitality leader turned leadership coach. Sarah shares her 30 years of experience in hospitality, starting as a young bar manager in Chelsea and rising to various directorial roles in well-known companies like Quinian Barrow and Pret A Manger. She eloquently discusses her career transformation, the importance of having coaches and mentors, and her deep belief that everyone has the potential to be extraordinary. Sarah's mission is to integrate coaching and mentoring as a fundamental part of leadership development in the hospitality industry, focusing on fostering growth, authenticity, and a balanced life for leaders. Tune in to discover her insightful philosophy, the challenges she observes in the industry, and the powerful impact of intentional leadership and coaching!
Connect with Sarah:
https://www.linkedin.com/in/sarah-clark-executive-coach/
https://www.nineyardscoaching.co.uk/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Join Michael as he welcomes back Jon, the CEO of Levy's UK and Ireland division, in a discussion that spans the impacts of the pandemic on the hospitality industry to the innovative strategies Levy employs to bounce back and thrive. Uncover how Levy, part of the world's largest contract caterer, Compass, has adapted to post-COVID challenges, redefined career opportunities, tackled sustainability, and forged strategic partnerships to enhance customer experiences. Learn about their ambitious net-zero goals, the significance of employee benefits like nutritious meals, and the importance of sustainable farming practices as they navigate the modern food service landscape.
Connect with Jon:
https://www.linkedin.com/in/jonathan-davies-0a05233/
https://levy.co.uk/
Podcasts:
https://www.hospitalitymavericks.com/112-jon-davies-md-of-levy-uk-and-ireland-on-the-circular-food-economy/
https://www.hospitalitymavericks.com/255-dr-vincent-walsh-global-circular-regenerative-living-systems-expert/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, the host engages with Kevin, the co-author of 'The Sustainable Business Book,' as they delve into the importance of sustainability in business. Kevin shares his journey from his multicultural upbringing to becoming a prolific author and consultant. The conversation explores Kevin's innovative PLANET system for creating sustainable business strategies, highlighting the importance of clear frameworks and actionable steps. The discussion also touches on the pervasive issues of overconsumption, inequality, and the need for consistent, incremental progress akin to the '20-mile march' strategy. Kevin emphasizes the significance of understanding ESG (Environmental, Social, Governance) metrics, creating actionable plans, and focusing on social as well as environmental sustainability. The episode wraps up with practical advice for business leaders looking to build businesses that act as a force for good!
Links:
https://www.linkedin.com/in/kevinduncan/
expertadviceonline.com
sustainablebusinessbook.com
thediagramsbook.com
theideasbook.net
thesmartthinkingbook.com
thesmartstrategybook.com
theexcellencebook.com
theintelligentworkbook.com
bulldictionary.com
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Join Michael and Ishwariya as they delve into the vital topic of feminine energy and leadership. Discover how Ishwariya transitioned from architecture to coaching female leaders in hospitality and architecture, emphasizing the need for sustainable career practices. They explore the persistent challenges in hospitality, from toxic work cultures to issues of confidence among women leaders. Learn how fostering both masculine and feminine energies can lead to healthier, more balanced work environments. Tune in for insights on supporting women in leadership roles, managing stress and emotions, and creating positive change in the industry!
Links:
https://loveletterstochefs.com
https://www.ishoorajamohan.com/
http://www.instagram.com/loveletterstochefs/
https://www.linkedin.com/in/ishwariya-rajamohan/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Join us as we delve into a compelling conversation with Eve, the founder of Well Grounded, a charity that creates local employment opportunities within the specialty coffee industry. Discover the challenges and triumphs of training over a thousand individuals, how Well Grounded is making a lasting impact on the lives of its graduates, and the importance of creating a supportive and inclusive culture in organizations. Learn about Eve's personal journey, the organization's ambitious future goals, and how they aim to transform the coffee industry through education, mentorship, and community engagement.
Links:
https://www.linkedin.com/in/eve-wagg-8577561b/
https://www.wellgrounded.org/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
This episode features an in-depth discussion with Adi, co-founder of Growyze, a company dedicated to helping hospitality businesses streamline their operations through innovative technology. Adi shares their journey, from initial experiences in hospitality to the creation of Growyze alongside her sister Kati. We delve into the key challenges faced by hospitality businesses, such as stock taking, loss prevention, and process optimization, and how Growyze is addressing these with customer-centric solutions. Adi emphasizes the importance of building systems that drive efficiency, sustainability, and ultimately profitability, while also highlighting the personal resilience and focus required to build a successful business. The episode provides valuable insights into the role of technology in simplifying complex operations and fostering better decision-making in the hospitality industry.
Links:
https://www.linkedin.com/in/a-hristova/
https://www.growyze.com/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Michael welcomes Erik Bruun Bindslev to discuss the imperative transformation of food systems for a sustainable future. The conversation delves into Erik’s personal journey from global commodity shipping to pioneering organic and regenerative food practices. Highlighting the extensive impact of industrial farming on biodiversity and climate, Erik emphasizes the crucial role of finance in enabling large-scale agricultural change. The discussion expands to practical steps for individuals and businesses, particularly within hospitality, to drive this transition. Amidst daunting statistics, Erik exudes hopeful pragmatism, advocating for collaborative efforts, innovative thinking, and leading with kindness to face global challenges.
Links:
https://www.linkedin.com/in/erikbruunbindslev/
https://www.regenerateam.com/home
https://www.merika.uk/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Michael Tingsager interviews Julio Bruno, a global CEO, board director, investor, and author of 'Passion to Lead.' Julio shares his journey to becoming a leader in business and hospitality, his current projects, and the purpose that drives him. The conversation explores the principles from his book, navigating leadership in a post-COVID world, the importance of passion and detail in leadership, and balancing personal growth with business success. Julio also discusses his experiences at Time Out, the challenges he faced, and the learnings he has garnered over the past two years.
Links:
https://juliobruno.com/
https://www.linkedin.com/in/juliobruno/
https://linktr.ee/donjuliobruno
BOOK: Passion to Lead
https://www.waterstones.com/book/passion-to-lead/julio-bruno/9781784529765
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Michael Tingsager hosts Jack Lander, co-founder and MD of Pizzarova, to discuss what Maverick leaders do to build successful businesses that positively impact society and the environment. Jack shares Pizzarova's journey from a mobile pizza oven to a four-unit establishment, emphasizing the importance of building a strong culture and giving employees autonomy. They delve into people practices, the significance of having a purpose, and creating a sustainable and supportive environment. Jack also highlights the necessity of nurturing future hospitality leaders and the challenges of growing from a small to a medium-sized business in a competitive market.
Links:
https://www.pizzarova.com/
https://www.linkedin.com/in/jack-lander-5b6068a0/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
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In this insightful episode, the host interviews Jason E. Brooks, an experienced restaurant coach and author of 'Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders.' Jason shares his journey in the hospitality industry and detailed insights from his book which emphasizes transitioning from manager to leader and then to coach. Key discussions include mastering KPIs, owner-like orientation, creating mini GMs, and the continual importance of personal development and coaching. Jason highlights practical steps for effective leadership and business success, making this episode a must-listen for anyone in the hospitality industry.
Links:
https://www.linkedin.com/in/jason-e-brooks/
https://www.jasonebrooks.com/
https://www.jasonebrooks.com/book
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Michael Tingsager is joined by Madeleine Geach, a renowned hospitality leadership coach. They discuss the critical disciplines of culture and leadership essential for retaining staff and creating celebrated organizations in the hospitality industry. The episode delves into how businesses can build and maintain positive work cultures by focusing on quality management, strong values, and effective training. Madeleine shares insights from her journey in hospitality, offering practical tips on embedding a great culture, manager development, and consistent positive reinforcement. The conversation offers valuable lessons for leaders seeking to elevate their teams and operations.
Links:
https://www.thegoodlifecoaching.net/
https://www.linkedin.com/in/madeleinegeach/
Books:
Setting the Table by Danny Meyer:
https://uk.bookshop.org/a/8596/9780462099255
Leading from the Heart
https://www.amazon.co.uk/Leading-Heart-Joan-Scott/dp/1914265955/ref=sr_1_1?crid=JFYH4O0KHAMZ&dib=eyJ2IjoiMSJ9.MkHyquBcKE8veB8ouIWS-QXfRIP814ho51MZnKLxV9h5TIFbJC8M1Bu0qnwvKnQDVArG0cuC8nQSDKrcUSj6pcvVOwmE8o7H3vAjq_qY3vK_Jp7yO-p6hJ52uT9FcuHLRQ9cMnU3tege3zuxBO4YSKNGN_pbVKEuLrsQtOaA174MZRYTZjTgaasfpT8NJhs6Zhqv1DHAznRqVPGodzMKc1dE3YgeT4oG6ZudP8RcVHY.eCJNrjAYjAZ3BOH7VxBBlMZvllLQvNK-71s-BMe0y-8&dib_tag=se&keywords=Leading+From+The+Heart&qid=1719495543&sprefix=leading+from+the+heart+%2Caps%2C454&sr=8-1
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, we delve into the journey of Obadiah Ostergard, CEO of Vine Hospitality, discussing the importance of a people-first approach in building a successful hospitality business. Obadiah shares his personal journey from working in a kitchen to his current role, emphasizing the significance of nurturing relationships and professional growth within his team. The conversation highlights the rich legacy of Vine Hospitality, its mission of serving with love, and the strategies implemented to foster a positive work culture. Additionally, Obadiah reflects on the challenges of maintaining profitability while sustaining a strong company culture and the personal practices he follows to stay grounded and effective as a leader.
Links:
https://www.linkedin.com/in/obadiah-ostergard-98009520/
https://www.vinehospitality.com/
Book:
https://uk.bookshop.org/a/8596/9780462099255
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Michael welcomes Mario, an entrepreneur with a diverse background in the hospitality industry. They discuss the concept of 'Schwellenangst' – the fear of crossing thresholds when making significant decisions in life and business. Mario shares his journey from investment banking to running multiple successful hospitality ventures including Vapiano and Curtis Brothers ketchup. The conversation delves into Mario's recent experiences living with monks in Sri Lanka, where he learned valuable lessons about leadership, patience, and resourcefulness. They explore how these teachings apply to modern business practices, emphasizing the importance of focusing on purpose, authenticity, and maintaining quality. Mario also talks about his podcast 'From Doubt to Drive,' highlighting the shared struggles and triumphs of entrepreneurs. The episode concludes with reflections on maintaining simplicity and genuine happiness in both personal and professional life.
Links:
Mario via LinkedIn: https://www.linkedin.com/in/mario-c-bauer-5b074a37/
Current Project:
- From Doubt to Drive Podcast: www.fromdoubttodrive.com
- Charity: www.teddybeareverywhere.com
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Welcome to episode 4 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.
In this episode, the guest is Carl Johan Paulsen, CEO of Noon, BaneGaarden, and Table, a maverick food company from Copenhagen, for a journey into how they have built a culture that gives them a competitive edge.
Carl Johan and Michael dive into:
- The Journey of Carl Johan.
- The why behind the company.
- How they have taken a different approach to building culture.
- Why culture is a hardcore business skill.
- Why are they minimising headcounts when it comes to support functions.
- How do they give their people a stake in the outcome.
You are welcome to connect with Carl Johan here:
Links:
https://www.linkedin.com/in/carl-johan-paulsen-1145212/
https://www.nooncph.dk/
https://www.banegaarden.com/
Book - Never Split The Difference:
https://uk.bookshop.org/a/8596/9781847941497
This episode was presented by Ziik - The Social Intranet.
Learn more about Ziik here:
https://www.ziik.io/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode centered around hospitality and learning & development (L&D), the host meets Thomas near London Bridge to explore how technology can be leveraged to build a unique organizational culture. The discussion delves into Thomas's intriguing journey from rural America to a significant role at Dishoom in London, emphasizing how his experiences in acting and hospitality intersect. Thomas highlights the importance of servant leadership and continuous self-improvement in creating a strong culture. They discuss Dishoom's growth, its community-centric ethos, and the role of L&D as the 'plumbing' that maintains and elevates this culture. The conversation also touches on the future role of AI in enhancing training and hospitality, as well as the impact of embedding social good into the business model.
Links:
https://www.linkedin.com/in/thomas-stroppel-3a748a69/
https://www.dishoom.com/
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Shellye Archambeau shares her inspirational journey from aspiring to be a CEO at 16 to becoming the leader of MetricStream and a prominent figure in the tech industry. Shellye discusses the importance of setting clear goals, the value of planning, and overcoming obstacles such as imposter syndrome. She emphasizes the need for leaders to be clear, intentional, and vulnerable, and highlights the impact of mentorship and cheerleaders in one’s career. Shellye also introduces her nonprofit, Ignite Ambition, aiming to mentor and guide a million people. Her advice on career management, including owning one's career and being intentional about career choices, provides valuable insights for current and aspiring leaders alike.
Links:
https://shellye.com/
https://ignite-ambition.mn.co/
https://www.linkedin.com/in/shellye-archambeau/
Books:
https://uk.bookshop.org/a/8596/9781538702918
https://uk.bookshop.org/a/8596/9781473675988
https://uk.bookshop.org/a/8596/9781785044540
A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Jennifer Ryan turns the tables and interviews the host, Michael, about his fascinating journey in the hospitality industry. Michael shares his experiences growing up in a family-run food business in Denmark, holding leadership roles at McDonald's, and launching his own ventures. Key lessons include the importance of continuous improvement, humility, and people-focused leadership. The conversation extends to daily routines, self-reflection, and balancing work with personal life through team sports. Michael also touches on his personal mottos, favorite inspirational reads like 'The Obstacle is the Way' by Ryan Holiday, and the struggle to relax amidst relentless self-improvement. Themes from over 300 podcast episodes emerge, emphasizing the power of incremental progress and the human touch in effective leadership. The episode concludes with a thoughtful discussion on overcoming doubt, growth, and the value of venturing beyond one's comfort zone.
Links:
https://www.linkedin.com/in/jennifer-ryan-0b444417/
https://www.linkedin.com/company/croux-app/
https://www.linkedin.com/company/blueroot/
https://www.hospitalitymavericks.com/
https://pulse.kitchen/
https://www.linkedin.com/in/michaeltingsager/
Books:
https://uk.bookshop.org/a/8596/9780712676090
https://uk.bookshop.org/a/8596/9781781251492
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Michael interviews Mark, a civil engineer and former managing director in the environmental consultancy sector who introduces Wizso, an innovative solution aimed at transforming the way water is used in toilet facilities. Mark narrates his unexpected journey from McDonald's water-saving initiatives to developing Wizso—an environmentally friendly, fizzy tablet designed to reduce toilet flushes and conserve water efficiently. The discussion covers Mark's inspiration, the development process, and the positive reception received through various trials. They delve into the environmental and financial benefits of Wizso, its potential impact on global water conservation, and strategies for effective implementation in households and commercial establishments. Mark also shares insights on behavioral change, the importance of collaboration, and his vision for making Wizso a household name synonymous with sustainable living.
Links:
https://www.linkedin.com/in/mark-gilligan-5662098/
https://www.wizso.com/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
This episode delves into the intricate process of creating standout hospitality concepts in a competitive market, emphasizing the importance of human connection in the digital age. The guest, Holly Hallam, Managing Director of Design LSM, shares her unique journey from TV and marketing to redefining the hospitality design experience. Through strategic focus on brand and guest experience, Design LSM collaborates closely with clients like Gaucho and the RFU to innovate and create spaces that foster community and memorable moments. Holly also discusses the significance of leadership balance, empowering teams, and the role of optimism in navigating challenges. Additionally, the discussion touches on the transition of business ownership and the vital role the hospitality industry plays in society, advocating for greater recognition of its value and diverse career opportunities.
Links:
https://www.linkedin.com/in/hollyhallam/
https://www.designlsm.com/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Josh shares his journey from fashion to founding Wingshack and later Big Appetite, focusing on how AI has been instrumental in driving business innovation, optimizing operations, and improving customer relationships. Additionally, Josh advocates for the positive impact of AI on life, promoting travel, new experiences, and the embrace of technology for a better living. He also introduces a newsletter from BigAppetiteCo.ai aimed at offering AI insights to business owners. The narrative overall highlights the significant potential of adopting AI to thrive in business and enrich personal experiences.
Links:
https://bigappetiteco.ai/
https://www.linkedin.com/in/joshua-jarvis-2b82b6179
https://www.wingshackco.com/
https://www.hospitalitymavericks.com/coming-back-stronger-episode-6-with-joshua-jarvis-founder-and-co-owner-of-wing-shack-co-be-on-trendcom/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, you will hear from Feri Naseh, the founder and CEO of MeTime Healing, an innovative platform addressing mental health concerns. MeTime Healing aims to make emotional and behavioral guidance accessible and affordable. Our discussion covers the platform’s genesis, its mission to provide healing without borders, and how it connects users with licensed clinicians for online therapy. Feri shares her personal journey and the challenges in finding the right mental health support, leading her to create a solution that’s now helping others globally. The episode also touches on the vital role of mental health in the workplace and how businesses, including those in hospitality, can partner with MeTime Healing to support their teams.
Connect with Feri:
https://www.linkedin.com/in/feri-naseh-mba/
https://www.linkedin.com/company/metime-healing/
Book Mentioned:
https://uk.bookshop.org/p/books/rumi-s-little-book-of-life-the-garden-of-the-soul-the-heart-and-the-spirit-kahlil-gibran/6772774?ean=9789389647037
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Michael is joined by guests Chef Ajay Walia and his wife Reena Miglani to learn about their entrepreneurial journey from Silicon Valley to opening Saffron Indian Bistro, serving northern and southern Indian cuisine. The conversation highlights the importance of creating a heart-centered and profitable business, the power of human connection and experiences in hospitality, and the unique challenges and gratifications of transitioning from tech to the hospitality industry. The couple discusses how leveraging technology and their passion for food has helped build a successful business, cultivate raving fans, and maintain high standards over two decades.
Links:
https://www.thesaffronrestaurant.com/
https://www.linkedin.com/in/reenamiglani/details/experience/
https://www.linkedin.com/in/ajay-walia-113563/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Cristian Grossmann,, Co-Founder & CEO at BeeKeeper, joins Michael in this week's episode. Christian shares insights on the journey of creating Beekeeper, a platform designed to transform communication and engagement with frontline hospitality teams. The discussion covers the challenges faced by frontline workers, including the lack of digital tools tailored to their needs, and how Beekeeper addresses these gaps by providing a simple, effective technological solution. The episode explores various aspects, such as the importance of understanding and valuing frontline employee feedback, the role of artificial intelligence in improving the employee experience, and the impact of technology on operational efficiency and employee job satisfaction.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Today we're joined by Matthew Cameron, a consultant dedicated to improving employee retention, performance, and well-being in hospitality businesses. They explore Matthew's transformative journey from a challenging hospitality career, marked by a personal crisis, to his current mission of enhancing the work environment for others. Matthew shares the concept of job crafting, his personal daily routines for maintaining well-being, and effective strategies for leaders aiming to create a supportive and fulfilling workplace.
Connect with Matthew Cameron:
Website: https://thatmattcameron.com/
LinkedIn: https://www.linkedin.com/in/thatmattcameron/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Dan Simons, the co-founder and CEO of Farmers Restaurant Group, known for its unique business model and dedication to sustainability, joins Michael again on the podcast. Nearly two years since their last discussion, they delve into how the business has evolved.
Instead, the conversation highlights Dan's commitment to improving mental health in the workplace, its direct impact on business operations, and the innovative practices that set the group apart. Dan shares insights into the company’s structure, its focus on quality and sustainability, and how addressing mental health and fostering a supportive culture has been crucial for their success. The discussion also covers practical strategies for business leaders to prioritize mental health, including normalizing conversations around it, proactive interventions, and leveraging technology.
Connect with Dan:
https://www.linkedin.com/in/dansimonssays/
https://www.dansimonssays.com/
https://www.farmersrestaurantgroup.com/
Books:
One minute manager:
https://www.amazon.co.uk/New-One-Minute-Manager/dp/0008128049/ref=tmm_pap_swatch_0?_encoding=UTF8&dib_tag=se&dib=eyJ2IjoiMSJ9.6ow4T49GHHtQIdqVyXGg1Og_EISyfAXfNieR8gcpamAyzmcAIk3entoplS2zITEgmEwraejAzcyI7TH1DPAgT4Gu36jNfM3vjAWcPyxv3S74a7at9YK8nP1oZ6u94cR7KFmhmUY6xjl7sTRayGEiwuvRwftpiqpt8rPeoufFj3D8ie7RIocMygeGVkSLAJIleRvb9QupF4fNUGLOOPWYo4sEmo9h5Mjp9jCyYCC7dmk.AbmlHa_XXtCRWrKJ1wqyThmeQxZKRp5jdqANHAdt-ug&qid=1711033175&sr=8-1
Menopause Manifesto
The Menopause Manifesto: Own Your Health with Facts and Feminism
Anxious Achiever
https://www.amazon.co.uk/Anxious-Achiever-Biggest-Leadership-Superpower/dp/164782253X/ref=tmm_hrd_swatch_0?_encoding=UTF8&dib_tag=se&dib=eyJ2IjoiMSJ9.B4AFeR9iiVov-F3mE88-pI96763gvUNsBpCYXqNLoiwg-SAL8ysfCFkbDtLXUEq8cOZXLFN3c1u-4A0QXktkmkQyyETFhZsBXhfqPrNMSiG98HmVbxLomkALdcs6-uzgT8ExoKHBgkE8gJ-JnSv9A90KUyDXRlDc6hE2L2pAcvP5lenJl4mfq0w-QfoCjjzB4mhJK-ODV9c5MgdLAWaFmOW6J5PVTFxPRUpjRStQdB4.dCHv5pTHB6i9xVQt0HTnHDvkIoQwV-jaoSdBTHNU-Ls&qid=1711033104&sr=8-3
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Tai Ricci, partner at Hi Neighbor Hospitality Group, joins us for this episode. Tai explores a range of topics critical for success in the hospitality business, focusing on innovation, culture, leadership, and the impact on communities. She shares her journey from her creative background into the world of hospitality, highlighting how personal experiences and a desire to create a heart-centered business led her to co-found Hi Neighbor Hospitality Group. She discusses the mission behind the group, their approach to crafting a supportive culture, and the lessons learned through challenges and successes.
Connect with Tai Ricci:
https://www.linkedin.com/in/tai-ricci-730a1210b/
https://www.hineighborsf.com/
https://hi-neighbor.thethirdplace.is/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Dr. Vincent Walsh, a UK-based circular regenerative food and agriculture expert, shares his journey, insights, and aspirations in making a positive, everlasting impact on the food system through consulting with major UK food and beverage companies. Dr. Vincent discusses the significance of understanding nature's evolution, circular and regenerative practices, and the potential transformative impact on food systems and the climate.
This conversation will encourage hospitality leaders to engage deeply with supply chains, fostering innovative, sustainable farming practices. Dr. Vincent also highlights the urgent need for collaborative efforts among industry players to rebuild food systems for a sustainable future and offers actionable insights for businesses to incorporate circular and regenerative principles.
Connect with Dr. Vincent:
Website: www.drvincentwalsh.com
LinkedIn: https://www.linkedin.com/in/vincentwalsh001/
www.mycoloops.com
www.herblabism.com
www.regenfarmco.com
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Dan Newman, the Managing Director of Hospitality Rewards, the UK's first employee benefits platform for the hospitality trade joins us in this episode. Dan and Michael discuss the mission of Hospitality Rewards to improve financial, mental, and physical health benefits for employees in the hospitality sector, moving beyond traditional compensation platforms. The platform offers unique benefits like a cash-back card and industry-specific discounts, focusing on enhancing the employee experience and retention in hospitality. They talk about the importance of supporting the workforce better to create a ripple effect that attracts more people and customers to the hospitality industry. The conversation also touches on the challenges the industry faces, such as staffing and inflation, and the role of benefits in addressing these issues.
Connect with Dan on LinkedIn: https://www.linkedin.com/in/dan-n-1b82b3130/
Check out Hospitality Rewards: https://hospitalityrewards.co.uk/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Larry Korman is back on the podcast for this week’s episode to talk all about the value of maintaining consistency in business operations, regardless of external circumstances. He provides insights into the importance of humanizing the hospitality experience, especially in unprecedented times, like during the pandemic. Larry also reiterates his commitment to upholding transparency and honesty in all his business dealings. The episode ends with a reflection on the importance of allowing the company culture to evolve, bringing onboard competent leaders who can improve business operations and sharing his personal contact information for further interactions.
Links:
https://www.stayaka.com/
https://www.instagram.com/stayaka/
Books:
Good to Great by Jim Collins
https://uk.bookshop.org/a/8596/9780712676090
Alchemy: The Magic of Original Thinking in a World of Mind-Numbing Conformity by Rory Sutherlandhttps://uk.bookshop.org/a/8596/9780753556528
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Natalie Campbell and Charlotte Harrington, Co-CEOs of BELU, join Michael today on the podcast.
BELU is a Social Enterprise focusing on transforming the hospitality industry's approach to water, using an innovative business model to deliver top-notch water service to venues while contributing significantly to social and environmental causes.
The episode discusses the unique approach to distributing leadership, the journeys of Natalie and Charlotte as Co-CEOs, and the importance of purpose-driven and sustainable businesses in the modern hospitality industry.
Links:
https://belu.org/
https://www.linkedin.com/in/natdcampbell/
https://www.linkedin.com/in/csharrington1/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Welcome to episode 3 of the Special Edition podcast series “EXPANSION THROUGH CULTURE - The Scandi Way”.
We are joined by owner/operator Morten P. Ortwed, founding partner at DiningSix, a Danish restaurant company redefining the dining experience.
Morten and Michael dive into:
- The journey of DiningSix and how they came to expand into multiple countries.
- Why DiningSix's vision and mission are so powerful in building their culture.
- Why culture is a hardcore business skill.
- Explore the challenge of balancing the needs of employees with the challenges of running a successful hospitality business.
You are welcome to connect with Morten here:
https://www.linkedin.com/in/mortenpdk/
https://www.diningsix.co.uk/
This episode was presented by Ziik - The Social Intranet.
Learn more about Ziik here:
https://www.ziik.io/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Michael has a conversation with Rob Liddiard about applying the principles of the Entrepreneurial Operating System (EOS) in businesses to increase profitability and create heart-centered operations. EOS, is a holistic system that organisations can employ to realize visions, increase accountability and strengthen team health. Rob shares his experiences transforming struggling businesses into thriving ones using EOS principles and discusses the importance of strong leadership during a business's recovery and growth phases. An emphasis is placed on the importance of meaningful measurement processes, the difference between visionary and integrator roles, and how EOS helps leaders ensure business alignment and operational efficiency.
Links:
https://www.linkedin.com/in/robertliddiard/
https://www.eosworldwide.com/rob-liddiard
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
The conversation revolves around Jennifer's journey from an English major to the dynamic world of entrepreneurship. She discusses her passion for solving problems in the hospitality industry with the establishment of Croux.
Croux is a platform that bridges the gap between businesses in need of temporary staff and individuals craving job flexibility. It offers a unique solution to the industry's personnel challenges intensified by the COVID-19 pandemic. Jennifer emphasizes the value of staying focused, narrow-scoping, and cultivating a habit of continuous learning. She also explores the critical role of having checkpoints that define success or failure in a business endeavour.
Links:
www.croux.co
https://www.instagram.com/bluerootco
https://www.linkedin.com/in/jennifer-ryan-0b444417/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Ed Barry, the owner of Edify, a business analytics tool for hospitality businesses, discusses his experiences as a former operator. He shares the insights gained from running his coffee shop chain, Over Under Coffee, and how they led him to envision a technology solution to address various operational challenges in hospitality.
Ed also highlights the importance of precise data, efficient management of resources, and a cohesive team for the success of any business. Furthermore, he explains how Edify helps streamline operations and maximize profitability of coffee shops, cafes, and bakeries by providing a unified ordering platform, improving inventory management, and offering immediate business insights. He emphasises his ambition to increase profitability across the hospitality sector and to support operators in their business optimization.
Connect with Ed:
https://www.linkedin.com/in/ed-barry-3553b153/
https://www.edifysystems.io/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Welcome to episode 2 of the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.
Michael talks with Simon Wanler, Co-Founder and CEO of Bastard Burger:
They Delve into the story of Simon and the renowned burger chain, exploring the vision, mission, and success driving Bastard Burger's rise.
- Uncover how Bastard Burger's mastery of culture and people in hospitality translates into a hardcore business strategy with a clearly defined people strategy and innovative workplace practices.
- Learn how Bastard Burger's Scandi heritage influences their approach to people and culture.
- How they manage the delicate balance of meeting the evolving expectations of hospitality workers while addressing the broader goals and challenges of running a successful business.
You are welcome to connect with Simon Wanler here:
https://www.linkedin.com/in/simon-wanler-89b8276a/
This episode was presented by Ziik - The Social Intranet.
Learn more about Ziik here:
https://www.ziik.io/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Welcome to the Special Edition of “EXPANSION THROUGH CULTURE - The Scandi Way”.
In this kickoff episode, your hosts Christopher Cato Lavebrand and Michael Tingsager spill the beans on why Ziik and Hospitality Mavericks joined forces for this exclusive podcast series.
- They discuss how hospitality is facing its toughest challenges ever!
- Why today's employees want more from their jobs, and businesses need to level up when it comes to compensation, training, culture, values, and social impact.
- Why some operators are not just surviving – they're thriving - because they master the art of building a great culture and are achieving a great competitive edge by doing so.
- They share the names of the Maverick leaders who will be the guests during this series.
Tune in as we chat with these industry trailblazers about practical culture-building, mastering differences while expanding globally, and leveraging tech to do the heavy lifting when it comes to scaling culture.
Learn more about Ziik here:
https://www.ziik.io/
Connect with Christopher Cato Lavebrand here:
https://www.linkedin.com/in/christopher-cato-lavebrand/
This episode was presented by Ziik - The Social Intranet.
Learn more about Ziik here:
https://www.ziik.io/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, Kyle Grant, the founder and CEO of Oxwash, a company revolutionizing the laundry industry, discusses the environmental impact of traditional laundering methods and how his company strives to significantly lessen it.
Kyle details several of Oxwash's innovations, such as cold washing, the use of ozone super saturation, net zero laundries, and inventory management. These innovations not only benefit the environment but also prove advantageous for Oxwash's margins and their clients' prices. He highlights Oxwash's further commitment to positive change by implementing ethical employment practices and aiding local charities through their pro bono washing initiative. Their future plans include expanding their service coverage, enhancing net zero processes, and working on a research project with NASA to put their technology in orbit.
Connect with Kyle:
https://www.linkedin.com/in/kyle-c-grant/
https://www.oxwash.com/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
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In this insightful episode, renowned chef and founder of the globally acclaimed Frenchie restaurant group, Greg Marchand, reflects on the landscape of high end dining and its numerous challenges.
Greg discusses his entrepreneurial path and strategic responses to global events and consumer preferences evolution. He also highlights the importance of maintaining values such as genuine hospitality, 'why' in decision-making and serving emotions to customers. Greg stresses the constant need for self-reflection, business model adaptation, and true leadership. The conversation provides key insights for aspiring entrepreneurs and the hospitality industry.
Connect with Greg:
https://chefgregmarchand.com/en/home/
https://www.frenchie-restaurant.com/en/home/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
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Join the Hospitality Mavericks newsletter
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In this honest and informative conversation, Wayne Baker, author of the transformative book 'All You Have to do is Ask', delves into key themes of his work and the integral part they play in personal and organizational success.
Discussing reasons why people struggle to ask for help, he points out factors such as societal pressure, innate fears, and common misconceptions. He also shares valuable tips on overcoming these barriers to unlock potential for tremendous success, emphasizing the importance of developing the 'ask' habit in life and business. Speaking on the effect of effective ask culture on organizations, he underscores various benefits that arise from fostering a culture of reciprocity within the workplace. He shares insights on how to manage such a culture shift, providing examples from notable businesses and suggesting resources for leaders seeking to implement changes.
Connect with Wayne
LinkedIn:
https://www.linkedin.com/in/waynebaker/
Wayne's Book:
https://www.amazon.co.uk/All-You-Have-Ask-Important/dp/1984825925/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1705042405&sr=8-1
Websites for Wayne:
https://www.waynebaker.org/
https://www.giveandtakeinc.com/
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
This podcast uses the following third-party services for analysis:
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Chartable - https://chartable.com/privacy
Jeannette Hyde, Nutritional Therapist and Writer, shares her journey from being a journalist to a nutritional therapist fascinated with gut health.
This episode delves into the relationship between food, the microbiome, and one's overall health. Jeannette's approach to better gut health involves consuming a variety of plants, including 'live' food, and reducing intake of processed foods. She stresses the importance of eating food grown in a healthy natural environment and warns against the pitfalls of 'gut-washing' in commercially packaged foods. Some points for improving gut health she mentioned include eating vegetables with dirt still on them, being mindful of food packaging labels, and incorporating time-restricted eating into daily routines.
Connect with Jeannette
https://www.linkedin.com/in/jeannettehyde/
https://www.jeannettehyde.com/
https://nourishwithjeannette.substack.com/about
https://www.jeannettehyde.com/books
https://www.instagram.com/jeannettehydenutrition/?hl=en
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
This podcast uses the following third-party services for analysis:
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Chartable - https://chartable.com/privacy
Ally Gordon, a successful coach and mentor, returns to discuss how to create a vision and set goals that align with our values, aspirations, and future plans.
He stresses on the importance of recognizing our limitations and working around them, as well as challenging our beliefs and understanding our identity and purpose. He shares practical tips such as using vision boards and affirmations, while also acknowledging our imperfections, flaws, and understanding that perfection is not the goal. The discussion also delves deep into the importance of adapting based on what we truly want, assessing our relationships, understanding what we can control, and reflecting on the need for continuous learning.
Connect with Ally:
https://www.linkedin.com/in/ally-gordon-coaching/
https://allygordoncoaching.com/
Book recommendations:
A Path Through The Jungle:
https://uk.bookshop.org/a/8596/9781998991105
The Habits of Highly Effective People
https://uk.bookshop.org/a/8596/9781471195204
The 5 AM Club: Own Your Morning. Elevate Your Life
https://uk.bookshop.org/a/8596/9780008312831
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
https://uk.bookshop.org/a/8596/9780593418574
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
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Today we speak with Darren Spicer bout redefining the drive-thru beverage experience with Clutch Coffee Bar.
In this episode, Darren Spicer, CEO and co-founder of Clutch Coffee Bar talks about his U.S. based coffee company’s mission to redefine the drive-thru beverage experience. He discusses their emphasis on human interaction over AI technology in their services, their methods to ensure positive customer interactions and their ventures into energy drinks. Reflecting on the company’s rapid expansion, Darren talks about their goal for 50 locations by 2026 and shares how they maintain the quality of their service during this growth. He also talks about investing more in the company's employees and the integral part they play in the company's growth.
Connect with Darren:
https://www.clutchcoffeebar.com/
https://www.linkedin.com/in/darren-spicer-44243a74/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
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In this episode, former rugby player and current general manager of Zambrero Ireland, Darragh Fanning, shares his transition from professional sports to running a fast-growing restaurant chain, Zambrero.
Zambrero is Australia's largest Mexican restaurant franchise with a strong focus on donating meals to those in need. Darragh talks about his entrepreneurial journey, his initial plan to remain hands-off in the restaurant business, and the challenges he faced during his career change. He addresses the topic of inflation and its impact on businesses and shares how he structures his work around increasing sales and productivity. Darragh also provides advice to those who seek to build a business as a force for good and emphasizes the importance of focusing on growth, networking, goal-setting, and maintaining consistency within a franchise.
Connect with Darragh:
https://www.zambrero.ie/?website=https://www.zambrero.ie/
https://www.linkedin.com/in/darragh-fanning-368b516a/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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This week we have fellow podcaster, Chip Klose, The Restaurant Coach, dive into building profitable businesses.
In this conversation, Chip emphasizes the importance of understanding the restaurant as a business and the necessity of profit to survive and make a positive impact on society. He describes his journey from operations within the restaurant industry to marketing and consulting.
Chip shares his recently released book 'The Restaurant Marketing Mindset' and a mastermind program he runs for independent restaurant owners. Through his work and these platforms, Chip aims to help chefs and restaurant owners build profitable businesses. The discussion also veers into ideas around effective systems and the importance of clear vision within restaurant operations and marketing, supported by examples from successful restaurant groups.
Connect with Chip:
https://www.restaurantstrategypodcast.com/
https://www.amazon.co.uk/Restaurant-Marketing-Mindset-Comprehensive-Establishing-ebook/dp/B0CGVGHJ76/ref=sr_1_3?crid=SX5ZXFOK4NP3&keywords=Restaurant+Marketing+mindset&qid=1701883499&sprefix=restaurant+marketing+mindset%2Caps%2C71&sr=8-3
https://www.linkedin.com/in/chipklose/
https://www.chipklose.com/
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at advice@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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Today we speak with Edward D. Hess--Professor Emeritus of Business Administration, Darden School of Business.
This conversation covers human behaviour and mental function, emphasizing that humans are hardwired to seek affirmation or confirmation of their beliefs and personal narratives.
Edward highlights the need to overcome inherent tendencies to be 'lazy, perfect people', which has proven ineffective.
Edwards's new book; "OWN YOUR WORK JOURNEY! The Path to Meaningful Work and Happiness in the Age of Smart Technology and Radical Change" gives practices and tools to manage these tendencies, with the ultimate goal being the pursuit of an individual's best self, intending to bring that best self to the world each day.
Connect with Ed:
https://www.edhess.org
https://www.ownyourworkjourney.com/
https://www.darden.virginia.edu/faculty-research/directory/edward-d-hess/
https://ideas.darden.virginia.edu/authors/edward-d-hess/
https://www.darden.virginia.edu/batten-institute/research/publications/humility/
https://www.linkedin.com/in/edward-hess-41638b16/
https://www.amazon.com/OWN-YOUR-WORK-JOURNEY-Meaningful/dp/B0BW2SL7Q3/ref=sr_1_5?qid=1700894855&refinements=p_27%3AEdward+Hess&s=books&sr=1-5
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
More episodes for you to check out here
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Jeremy became one of London’s most successful restaurateurs after meeting partner Chris Corbin at Langan’s Brasserie.
Jeremy King shares his journey into the world of hospitality, his beliefs about putting people first, and his perspective on the role of intuition in decision-making.
He shares reflections on the early days of his career, Jeremy highlights the key role mentoring had in his development.
He also explores how the hospitality industry has evolved, emphasizing the importance of adaptation and continuous growth.
Drawing on his experiences and setbacks, he emphasizes on staying true to one's intuition and maintaining humility in leadership. Lastly, he previews his upcoming book, which is set for release in the near future.
Connect with Jeremy
https://www.grif.com/index.php?p=speakers/jeremy-king
https://en.wikipedia.org/wiki/Le_Caprice
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at advice@bizimply.com.
Connect with the podcast
Join the Hospitality Mavericks newsletter
Tune in via your favourite podcast platform - here
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This week we cover cultivating culture and sustainability in the hospitality industry with Denise Dupré.
In this discussion, we focus on the crucial role of culture in the hospitality industry, the method to get the right people in the right positions, and how businesses can tackle global challenges such as climate change. Denise discusses her family background in the hospitality industry, her love for champagne and the philosophies and strategies of her company. She also shares the impact of climate change on her business, the importance of cultivating a culture that encourages growth, learning from mistakes, and the critical role of humility in leadership.
Connect with Denise
https://www.linkedin.com/in/denisedupre/
https://www.champagnehospitality.com/en
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
This week we speak with David Lund about his new book THe Prosperous Hotelier - a guide to hotel financial literacy.
David Lund discusses the concept of 'Hospitality Financial Leadership', advocating for those in the industry to have not just monetary prosperity, but also more time for family, friends and communities. He explains how by seeking help, being curious and understanding financial reports, leaders and businesses can change their financials, connecting their finance strategy to their wider business objectives. The importance of financial literacy at all levels and transparency in financials is emphasized as a game changer for businesses. Lund also shares his journey of writing his book, 'The Prosperous Hotelier' and the insights from it, including examples of managing aspects like food costs and labor costs. He urges businesses to share financial results with their managers and invest in their colleagues' development.
Connect with David:
https://www.linkedin.com/in/david-lund/
https://www.hotelfinancialcoach.com/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this comprehensive conversation, Herman Koppe, a former executive at Nestle and a social selling expert, discusses the significance of social selling in building meaningful relationships in the professional world, especially on LinkedIn.
He highlights how its use shouldn't just revolve around promotional content but about sharing value-adding and relevant content. He stresses how social selling isn't a one-time activity but a consistent long-term plan of nurturing relationships for predictable growth. Herman also emphasizes the importance of correctly maintaining individual or business profiles on LinkedIn. He shares how data from LinkedIn profiles can be leveraged and outlines how to measure the success of social selling efforts. The conversation concludes with Herman sharing on the importance of cooperation between sales and marketing for maximum effectiveness.
Connect with Herman:
https://www.linkedin.com/in/hermankoppe/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Stefano shares his journey and how it is to lead a 6th-generation family business as CEO of Macknade.
Stefano breaks down his mission to successfully carry on the legacy of his parents and cultivate community with food and drink within Macknade. We also discuss his goals of human environment harmony and his philosophy on culture and people. Lastly, Stefano talks about his role as CEO in his generational family company and shares his business advice for leaders in the space.
Connect with Stefano:
https://www.linkedin.com/in/stefanocuomo/
https://macknade.com/
This podcast uses the following third-party services for analysis:
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Chartable - https://chartable.com/privacy
Meet Hamish Cook - Head of Group Food Services at ISS. ISS is a leading global workplace experience and facility management company.
In this week's conversation, we speak with Hamish about his start in the food industry, ISS' mission to reduce waste and carbon, encouraging plant-rich eating and the power of pulses/beans. We also discuss challenges in the industry, including why hospitality and catering is a true professional career. Lastly, Hamish also covers adapting the business model for the food industry to the future.
Connect with Hamish:
https://www.linkedin.com/in/hamish-cook-15975222/
https://www.issworld.com/en
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Shawn Askinosie Founder and CEO of Askinosie Chocolate returns to the podcast. On Episode #169, we talked about why he started the business and his book Meaningful Work.
In this conversation, Shawn shares his experiences with his origin trips and his mission to give back to the communities. He also talks about his Chocolate University Foundation which gives young students the opportunity to share in his non-traditional chocolate business as they travel world. Lastly, Shawn discusses the meaningful relationships he builds with his international communities and how the special presence of his business impacts the people he works with.
Connect with Shawn and Askinosie Chocolate:
https://askinosie.com/pages/shawn-askinosie-bio
https://www.linkedin.com/in/shawnaskinosie/
https://askinosie.com/
https://askinosie.com/pages/mababu-tanzania
https://askinosie.com/pages/direct-trade
https://askinosie.com/pages/transparency-report
https://www.hospitalitymavericks.com/169-shawn-askinosie-founder-and-ceo-of-askinosie-chocolate-on-whats-enough/
https://www.amazon.co.uk/Meaningful-Work-Quest-Business-Calling/dp/0143130315/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
This week we hear from Director of People & Training Victoria Freeman and HR & Training Manager Holly Norrington from the award-winning catering company Thomas Franks.
In this week's conversation, Vicky and Holly cover their business model, how they were able to build upon their values through feeding initiatives during COVID-19, the beliefs they stand by in Thomas Franks and designing a team culture for longevity. They also discuss how they successfully grow as a company, how their top leaders support ideas that contribute to the Thomas Franks brand, recruiting people with the same values, and continuing not to stay complacent but to think ahead.
Connect with Thomas Franks
https://www.linkedin.com/in/victoria-f-28287917a/
https://www.linkedin.com/in/holly-norrington-b36a04a1/
https://thomasfranks.com/
https://www.theburntchefproject.com/
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Klaudia Mitura, podcast host, for The Happiness Challenges, comes back on the show to discuss how she test drives happiness hacks for when times are tougher through the science of happiness.
Klaudia explains how she researches happiness and how she encourages people to create more happiness rather than relying on the brain to dish out those emotions for us. She also covers her definition of happiness, misconceptions around happiness, if genetics play a role, state of happiness now with increased screen time, and how we can re-wire our brain for happiness at any age.
Connect with Klaudia:
https://thehappinesschallenge.co.uk/
https://www.linkedin.com/in/klaudiamitura/
https://www.hospitalitymavericks.com/86-kitty-newman-and-klaudia-mitura-happiness-co-hosts-on-placing-happiness-first/
This podcast uses the following third-party services for analysis:
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Chartable - https://chartable.com/privacy
This is Frederick Szydlowski, Co-Founder of Embargo, a CRM & loyalty data engine platform helping coffee shops, bakeries & quick-service restaurants connect with their key customers to drive repeat business across every customer journey.
This week, we speak with Frederick on how he founded Embargo, key takeaways for businesses to build relationships with customers, understanding the consumer on a deeper level through data, and thinking outside the box to develop consumer loyalty.
Connect with Frederick:
https://www.linkedin.com/in/fryderyk-frederick-szydlowski-2985a775/
https://www.embargoapp.com/
Kevin Kelly Article - 1,000 True Fans
https://kk.org/thetechnium/1000-true-fans/
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Chartable - https://chartable.com/privacy
Fergus Navaratnam-Blair Research Director at National Research Group, a research agency that focuses on the intersection of media, culture, and technology.
In this conversation, Fergus breaks down AI; how AI can improve technologies, transform tasks in the travel industry, if consumers can truly trust where AI is now, human accountability through AI, and key points to think about when using AI in your organization.
Connect with Ferugs
https://www.linkedin.com/in/fergus-navaratnam-blair-aa0a72a1/
https://www.linkedin.com/company/national-research-group-a-stagwell-company/
https://nrgmr.com/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
This week's guest is Reiner Kraft, PhD founder of The Mindful Leader. The Mindful Leader focuses on mindful leadership methodologies to help leaders reach new levels of awareness, performance, energy, and resilience.
In this conversation, Reiner shares his story of where mindfulness first played a role in his life, the importance of operationalizing mindful knowledge into daily life, and tracking your mind vs. body KPIs. Through this understanding leaders will be able to stay present and stay in a calm state of mind within fast paced, stressful environments to ultimately upgrade your awareness, mind and body.
https://www.themindfulleader.net/
https://www.linkedin.com/in/reiner/
This podcast uses the following third-party services for analysis:
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Chartable - https://chartable.com/privacy
Jensen Cummings, 5th generation chef, 22+ years in the restaurant industry and recorded over 400 podcast episodes at the Best Served Podcast.
This week's conversation with Jensen takes a look at the restaurant industry and Jensen's viewpoints on how the industry is surviving, improvements he suggests, and actionable steps that can be done with improve the restaurant business model. He also shares how his experience has helped him see different vantage points in the industry to ultimately produce better chefs and employees.
Connect with Jensen
https://www.bestservedpodcast.com/
https://www.linkedin.com/in/jensen-cummings-09b9894b/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Paul Newnham is the Network Lead SDG2 Advocacy Hub, Chefs' Manifesto, and BeansisHow.
This week's conversation covers the current state of the food industry systems, and how we in food service can play a vital role in making it better for people and the planet. Paul shares how he is taking action with food operators and chefs to tackle challenges in the food industry.
Connect with Paul:
https://www.linkedin.com/in/paulnewnham/
https://www.instagram.com/paulnewnham/
https://twitter.com/paulnewnham
https://beansishow.org/
https://sdg2advocacyhub.org/chefs-manifesto
https://www.devex.com/news/opinion-why-beans-are-key-to-accelerating-a-change-to-our-food-system-105709
https://www.menusofchange.org/
https://www.bamco.com/blog/beans-is-how/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Jonatan Rasmussen, Co-Founder of All Gravy, shares his passion for better employee engagement and how financial wellness plays a large role in retention and performance.
This conversation covers the importance of building employee experience through financial wellness, challenges businesses face and how mindset can affect performance, the benefit of tech within a business, and being self-aware as an operator.
Connect with Jonatan:
https://www.linkedin.com/in/jonatanmarc/
https://www.allgravy.com/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Third time guest, Ari Weinzweig, co-founder of Zingerman's Community of Businesses, sits down to discuss the importance of knowing and understanding beliefs in the workplace.
Do you know what you believe and do you know what you don't believe? This week's conversation encourages self-reflection of your beliefs and how everyone fundamentally comes from a set of beliefs. Ari shares how knowing a company's set of beliefs aids in employee positivity and productivity.
Connect with Ari:
Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/
Zingerman's: https://www.zingermanscommunity.com/
Ari's Article on Succession planing: https://www.zingermanscommunity.com/2023/02/sharing-the-next-big-step-in-zingermans-history-perpetual-purpose-trust/
Previous interview on the show with Ari:
https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/
https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
This episode we connect with Julian Fris, Founder and Principal Consultant at Neller Davies. Through his experience in the food industry, Julian has made it his mission to prioritize what people want in the most cost effective way.
This conversation dives into the state of food in hospitals today and Julian shares the strategies and tactics they have implemented to improve the quality of food in the NHS.
Connect with Julian
https://www.linkedin.com/in/julianfris/
https://nellerdavies.com/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Mike Hohnen found his start in the hospitality industry at a young age and through many trials and errors of being in business, he gained experience with about everything. After reflecting on his business ventures, he found that what he was most passionate about was the growth of leadership and how you get to become a good leader.
Mike's emphasis on catering to the "little people" and caring about the relationships of others has truly proven successful in the workplace. He shares the questions he asks to leaders and items you can implement to ultimately become a successful growing leader in any job field.
Connect with Mike:
https://mikehohnen.com/
https://www.linkedin.com/in/mikehohnen/
https://vimeo.com/837628901/c2d7c77690?share=copy
https://hbr.org/2008/07/putting-the-service-profit-chain-to-work
This podcast uses the following third-party services for analysis:
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Chartable - https://chartable.com/privacy
This week we talk with Chris Hughes, expert on marketing and branding. Chris has worked with some of the most significant companies and mastered marketing by learning and teaching others what he is most passionate about - how to scale the story and culture.
In this discussion, Chris breaks down his formula for the best company vision and mission, owning your brand's purpose and bringing these alive through a book of culture.
Connect with Chris: https://www.linkedin.com/in/chrishughes102/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Oliver Winter, Founder and CEO at a&o Hostels went from traveling the world with his friends in cheap hostels, to founding and running his own affordable, yet safe, hostel chain.
In this episode, you will also hear how Oliver and his team have goals to go net zero by 2025, the plans they have implemented, and how their employees have participated in achieving and offering solutions to accomplish net zero emission.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
An expert in the food and beverage industry, Julian Melletin, Director of New Nutrition Business, shares his views and gives advice to any businesses looking to scale.
In this conversation, we discuss food data studies. We also cover food fads and trends and how these trends have changed the food industry throughout the years. Julian gives deep insight into New Nutrition's annual report 10 Key Trends in Food, Nutrition & Health and discuss how the power of the internet has greatly impacted consumer decisions on food and health. Julian examines the successes and failures of some of the more prominent food companies and what his advice would be to stay successful in this industry.
https://www.new-nutrition.com/
https://www.linkedin.com/in/julian-mellentin-8312962/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In today's episode, we talk with Kat Parsons, Head of Diversity, Inclusion and Belonging at ISS Facility Services UK and Ireland. Kat makes waves in her workplace by ensuring that each employee feels represented, heard and cared for.
We cover initiatives and programs that she's implemented in ISS, advice she would give to organizations to execute within their own business, and the overall importance of Diversity, Inclusion and Belonging in the workplace.
Connect with Kat:
www.iss.co.uk
https://www.linkedin.com/in/kat-parsons-743a0953/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In today’s episode, we welcome guest Patrick McDermott, founder of DigiTally, a business that helps retail and hospitality businesses reduce waste and increase margins through digital stock-taking services. Patrick believes that the food waste problem in the developed parts of the world is a serious issue and that it is time for the industry to take responsibility.
We delve into the importance of understanding margins, reducing food waste, and training employees for success. Patrick also uncovers engaging with non-monetary figures, digitalising food inventory, and why hard decisions lead to better long-term outcomes.
Links:
‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339
DigiTally: https://www.digitally.io/
Patrick’s LinkedIn: https://ie.linkedin.com/in/patrickmcdermottdt
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
In this episode, we are joined by Ashley Godfrey, a hospitality industry expert. After working at Westgate Resorts for six years, she achieved her goal of becoming the director of the recreation department. She then went on to work at Walt Disney World as a management intern, where she quickly climbed the ladder to become a resort duty manager. Unfortunately, COVID-19 led to Ashley's furlough from her job, but ultimately led her to her dream job of teaching hospitality management courses at Escoffier School Of Culinary Arts.
Tune in as Ashley shares insights on providing a great customer experience, handling negative online reviews, and the rising costs in the industry. She also emphasizes the importance of empathy in the workplace, providing plant-based menu options, and treating employees well.
Links:
LinkedIn: https://www.linkedin.com/in/ashleygodfrey
Escoffier School Of Culinary Arts: https://www.escoffier.edu/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
As a plant-based food advocate, Chantelle Nicholson grew up in New Zealand surrounded by seasonal produce and her love for plants. She is a multi-award winning chef, owner of Apricity Restaurant (Michelin Green Star 2023) in Mayfair, former chef-owner of now-closed and much-loved Covent Garden restaurant Tredwells (the recipient of a green Michelin star in 2021) and All’s Well, a ‘pandemic pop-up’.
This was a fascinating conversation where Chantelle talks candidly about food education, building inclusive experiences, operating a restaurant five days a week (not seven!), building time for recovery and recuperation – and what ‘Apricity’ means.
Links:
‘Planted’ by Chantelle Nicholson: https://www.amazon.com/dp/0857834487
Apricity: https://www.apricityrestaurant.com/
Chantelle’s website: https://www.chantellenicholson.com/
Chantelle’s Instagram: https://www.instagram.com/chef_chantelle/
Chantelle’s LinkedIn: https://www.linkedin.com/in/chantelle-nicholson-7a01a944/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
HUNGRY is disrupting the $100 billion business food and events industry with a food-tech marketplace and logistics platform. It provides food and engagement solutions for businesses, powered by top local chefs and entrepreneurs.
Today we’re joined by the CEO, Jeff Grass, to learn more about corporate catering in the 21s century. We delve into how to scale a culture, a system for feedback loops, providing food experiences, and storytelling through new technologies.
Links:
HUNGRY: https://tryhungry.com/
Jeff’s LinkedIn: https://www.linkedin.com/in/jeffgrass
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Dan Hudson is the CEO and Founder of GiGL, the anti-CV tech startup making recruitment less boring. Featured in the Startups100 list of top startups of 2023, they are re-shaping the recruitment market with their video-based recruitment platform by delivering a fast, efficient, friendly and fun process for everyone.
In this conversation, Dan unpacks more about his background and how he founded the business. We also explore why volatility is an opportunity, the need to change the way we hire Gen Z, how they have eradicated ‘ghosting’ in the application process, and some learning from operating as a tech-first business.
Links:
GiGL: https://www.getgigl.com/
Dan Hudson’s LinkedIn: https://www.linkedin.com/in/dan-hudson-2736932/
GiGL LinkedIn: https://www.linkedin.com/company/getgigl/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
If you want to improve your profits in your restaurant, Pilar is your go-to expert. She is the Founder of Pendulo, which supports independent restaurants, pubs and cafes to be more profitable with our software, consultancy and tailor-made solutions.
In this interview, we explore why so many businesses operate on losses, Pilar’s experience of “starting from scratch” after losing all of her customers’ data, the power of building strong relationships, and the importance of supporting your local community.
Links:
‘One Minute Manager’ by Kenneth Blanchard and Spencer Johnson: https://www.amazon.com/dp/074350917X
‘Who Moved My Cheese’ by Kenneth Blanchard and Spencer Johnson: https://www.amazon.com/dp/B07F7LS2ZW
‘Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339
Pendulo: https://penduloforce.com/
Pilar’s LinkedIn: https://uk.linkedin.com/in/pilargarcia-penduloforce
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Hotel owner and author of the book ‘A Bridge Not Too Far’, Deepak Ohri, joins the show for the second time. He is the CEO and Chief Happiness Officer at lebua Hotels & Resorts, Bangkok-based luxury hotels and restaurants company with locations in Thailand, India, and New Zealand.
We reflect on how he came to run a hotel and discusses the importance of balancing material desires with principles. Deepak also talks about his new book and how he applies these principles in his everyday life, and the need to put people first.
Links:
‘A Bridge Not Too Far’ by Deepak Ori: https://www.amazon.co.uk/Bridge-Not-Too-Far-Creativity/dp/1957807830
‘The Great Game of Business’ by Jack Stack: https://www.amazon.co.uk/dp/B012HTR7V6/
87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points: https://www.hospitalitymavericks.com/87-deepak-ohri-ceo-lebua-hotels-and-resorts-on-emotional-touch-points/
Lebua Hotels & Resorts: https://lebua.com/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Today I’m joined by a fellow Dane – Rie Kattrup Lorentzen. She is currently the UK Head of Food at Ole & Steen, and has previously worked for some amazing brands like Wagamama, Whitebread and Bills Restaurants. It’s fascinating to learn about her incredible journey as a chef and working in a male-dominated industry.
The conversation sheds light on the challenges that women face in the culinary industry and the impact that they can still make despite the obstacles. Tune in as we unpack more about giving teams clear direction, advice for female leaders, learning from mentors, and the art of keeping dishes simple.
Links:
Rie Kattrup Lorentzen’s LinkedIn: https://uk.linkedin.com/in/rie-kattrup-lorentzen-72444b3
Ole & Steen: https://oleandsteen.co.uk/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Matt Tebbit is spearheading the University of Reading’s emphasis on human and planetary health by using the Menus of Change guiding principles and by supporting cross-institutional collaborations for both learning and research. He is currently the university’s Head of Bars and Dining.
We delve into the university's approach to food and menus, particularly the Menus of Change, a ground-breaking initiative by The Culinary Institute of America and Harvard T.H. Chan School of Public Health. The conversation also covers the challenges of implementing sustainable and ethical food practices in catering and how the university is working towards these goals.
Links:
Menus of Change: https://www.menusofchange.org/
Giving Food More Thought: http://www.givingfoodmorethought.com/
Matt’s LinkedIn: https://www.linkedin.com/in/matt-tebbit-06a18a3a/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Polly Robinson is a coach who specialises in leadership coaching for hospitality businesses. She joins the show to share her story and explain how she works with clients, including running leadership development workshops and participating in a government-funded program.
Find out about the impact of leadership coaching for business growth, working in a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) environment, and the importance of challenging oneself and others to reach their potential.
Links:
Polly’s Website: https://pollyrobinson.co.uk/
Polly’s Instagram: https://www.instagram.com/polly_robinson_coach/
Polly’s LinkedIn: https://www.linkedin.com/in/pollyannrobinson/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Today we get an insight into what can be achieved when a business is used as a force for good and makes significant changes in their food supply chain – through cage-free eggs. We are joined by expert two guests: Yulia Bolotina, the Global Head of ESG at Gategroup – a global leader in airline catering, and Hannah Surowinski, the Global Corporate Relations Manager at The Humane League, an international nonprofit that is ending the abuse of animals raised for food.
In this episode, we touch on the challenges of creating a positive business model, ethical sourcing in the catering industry, the role of collaboration to create change, ESG reporting, and so much more.
Links:
The Humane League: https://thehumaneleague.org/
Gategroup: https://gategroup.com/
Open Wing Alliance: https://openwingalliance.org/
Fast Action Network: https://thehumaneleague.org/fast-action-network
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Time is a concept many of us are obsessed with, but it’s totally subjective. Jacob Dahl joins me to unpack the nature and experience of time for a better life. He was, until recently, a Senior Partner at McKinsey & Company, after spending 26 years at the global consulting firm. Today, he is a board member of a leading international bank and continues to be a serious student of science.
We find out about his journey and how he became obsessed with time. Jacob shares insights about time management, how to view time differently, and how to use it to our advantage. We also touch on the struggles of managing time during difficult times in business and the importance of understanding the concept of time.
Links:
‘In Search of Time’ by Jacob Dahl: https://www.amazon.com/dp/1911687425
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Today we explore the role of food in performance, both physical and mental. We are joined by Eleanor Rees, a nutritionist whose goal is to help everyone improve their overall health and lifestyle. Her areas of expertise include assisting with weight loss, helping with muscle gain or guiding those transitioning from amateur to professional sport status.
In this episode, we discuss the benefits of scratch cooking, the importance of plant-based foods, and how nutrition impacts mood and brain function. Eleanor also shares how to use food as a vehicle for performance and breaks down some of the confusing advice around nutrition.
Links:
Eleanor’s website: https://www.eleanorrees.co.uk/
Elearnor’s Instagram: https://www.instagram.com/ditchthemyth/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Based in Staffordshire, Parogon pub group is a privately owned, independent company started in 2007 and led by 5 local friends with a wealth of industry and business knowledge. It’s their mission to provide fabulous restaurants for local and surrounding communities to visit, enjoy and receive excellent customer service. We are joined by Richard Coldlough, the MD of the business, to learn how they have been expanding over the years.
In this conversation, Richard talks about creating a winning business formula, their focus on being a premium brand, the importance of growing at speed of what is comfortable, promoting their internal staff to leaders, and how Richard priorities working on – not in – the business.
Links:
Yapster: https://www.yapster.info/
‘Traction’ by Gino Wickman: https://www.amazon.co.uk/dp/1936661837
‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090/
Parogon Group: https://parogongroup.co.uk/
Richard’s LinkedIn: https://uk.linkedin.com/in/richard-colclough-615b391a
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
The Irish start-up rezexe helps operators who want full capacity by reducing the number of no-shows. Through their technology and data, they can enable trade in places on reservation and on waiting lists. It saves restaurants lost revenue and a lot of frustration. Ross joins the show to talk about the marketplace of reservations that benefits everyone.
In this episode, we discuss the impact of no-shows, the need to be transparent with data, the psychology behind paying a premium, the importance of customer service, and why the biggest risk comes from not making decisions.
Links:
143 Dino Joannides, Advisor and Senior Executive at Bizimply and rezexe, on Doing Your Homework: https://www.hospitalitymavericks.com/143-dino-joannides-advisor-and-senior-executive-at-bizimply-and-rezexe-on-doing-your-homework/
resexe: https://rezexe.co.uk/
Connect with Ross on LinkedIn: https://www.linkedin.com/in/ross-ivers-846595197/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Today we explore actionable business intelligence and forecasting for restaurants. We are joined by Christian Mouysset, Co-Founder of Tenzo, who is currently revolutionizing restaurant operations. The restaurant management and sales forecasting app works with leading brands such as The Breakfast Club, Pizza Pilgrims, and Nando’s.
In this episode we discuss Tenzo’s goals for long-term growth, addressing the major industry issue with food waste, using AI to experiment, how Christian gets comfortable with failure, being a category leader – and setting the bar high when hiring.
Links:
‘Play Bigger’ by Al Ramadan, Dave Peterson, Christopher Lochhead, Kevin Maney: https://www.amazon.co.uk/dp/0062407619
Tenzo: https://www.gotenzo.com/
HRC 2023: https://www.hrc.co.uk/
Christian’s LinkedIn: https://uk.linkedin.com/in/christian-mouysset-62498a10
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Stoicism, the ancient Greek school of philosophy, resonates today more than ever. It maintains that your thoughts and beliefs create the world you inhabit, not external circumstances, so you need to take responsibility for your mind. Find out in this episode how this can be applied directly to hospitality.
We are joined by Jamie Ryder, Founder Of Stoic Athenaeum, who has a philosophy-led approach to his content marketing business. Tune in as we discuss learning to suffer less, three practices all leaders need to apply, and the power of journaling. He shares plenty of nuggets and resources, so check them out in the show notes below.
Links:
The Daily Stoic Podcast: https://dailystoic.com/podcast/
‘The Alchemist’ by Paulo Coelho: https://www.amazon.co.uk/dp/0722532938/
‘The Obstacle Is The Way’ by Ryan Holiday: https://www.amazon.co.uk/dp/1781251495/
‘How to Think Like a Roman Emperor’ by Donald Robertson: https://www.amazon.co.uk/dp/1250621437/
‘Breakfast with Seneca’ by David Fideler: https://www.amazon.co.uk/dp/1324036605/
‘How to Live: A Life of Montaigne’ by Sarah Bakewell: https://www.amazon.co.uk/dp/009948515X/
Yamato Magazine: https://yamatomagazine.home.blog/
Jamie’s LinkedIn: https://uk.linkedin.com/in/jamie-ryder
Stoic Athenaeum: https://stoicathenaeum.com/
Jamie’s Newsletter: https://drinktothat.substack.com/
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Welcome to the 200th episode of the Hospitality Mavericks podcast! Today’s episode is a timely conversation, as we are joined by Kate Nicholls, CEO at UKHospitality, a trade group that represents the UK hospitality and tourism industry. With all the big issues that we’re facing – debt, energy, inflation, and so on – how can we not just survive, but thrive?
Kate answers this question and so much more as we reflect on the impact of global economic pressures. We also discuss strategies for hiring the next generation, the renewed appreciation for hospitality from the average consumer, the importance of investing in training and development – and what we can from the timeless classic ‘Wuthering Heights’.
Links:
‘Wuthering Heights’ by Emily Brontë: https://www.amazon.co.uk/dp/1853260010
UKHospitality: https://www.ukhospitality.org.uk/
Kate’s Twitter:
Kate’s LinkedIn: https://uk.linkedin.com/in/kate-nicholls-obe-093b0514
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
There is a massive business case and social responsibility to ensure that your digital presence is accessible for all. Denise Pane joins the show to run through what you can do to help 25% of the worldwide population who require better digital accessibility – from ADHD, trembling hand, epilepsy, and more. She is the Founder and CEO of Access Design Studio, a web development agency that knows how to create websites that convert to people of all abilities.
In this episode we explore some of the low hanging fruit to get you started today, top tips for creating an amazing UX for everyone, how Denise leads her team virtually, and how to manage your fears.
Links:
Web Content Accessibility Guidelines: https://www.w3.org/WAI/standards-guidelines/wcag/
‘The Compassionate Mind’ by Paul Gilbert: https://www.amazon.co.uk/dp/1849010986
Accessibility Facts Infographic: https://accessdesignstudio.com/resources/#accessibility-facts-infographic
Access Design Studio: https://accessdesignstudio.com/
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Today we’re joined by the first ever guests of Hospitality Mavericks – Ed Brown and Griff Holland, Founders of Zedible. There was a lot to catch up on since I interviewed them in 2018, and it was fascinating to learn more about their platform Zedible, which helps food and hospitality businesses map and track their carbon footprint from the supply chain.
Find out how you can make carbon reduction a hard-core KPI in your business. We also explore setting up businesses as a force for change, their key learnings in building this platform, and the most significant challenges for the industry now and how to solve them.
Links:
1: Building Culture and the Friska Story With Griff Holland, Co-Founder of Friska: https://www.hospitalitymavericks.com/1-building-culture-and-the-friska-story-with-griff-holland-co-founder-of-friska/
Zero Carbon Forum: https://zerocarbonforum.com/
Hybrid Burger – The Guardian: https://www.theguardian.com/commentisfree/2022/nov/07/soaring-demand-meat-hybrid-burger-blending-benefits
‘The Obstacle Is The Way’ by Ryan Holiday: https://www.amazon.co.uk/dp/1591846358
‘Splendidly Unreasonable Inventors’ by Jeremy Coller: https://www.amazon.co.uk/dp/B00314UGBA/
Everything Everywhere All at Once (2022): https://www.imdb.com/title/tt6710474/
‘Faith, Hope and Carnage’ by Nick Cave and Sean O'Hagan: https://www.roughtrade.com/gb/product/nick-cave-and-sean-o-hagan/faith-hope-and-carnage/paperback
Zedible: https://zedible.io/
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Ludovica De Pieri is a Public Health Nutritionist and the Founder of Reveal My Food. Her speciality is in Behaviour Change applied to food allergies management and weight loss intervention in the adult population. With Reveal My Food, it’s Ludovica’s mission to measure the impact that the hospitality sector can have in shaping healthier lives.
In this discussion we explore the trends around how important allergens and nutritional information are when making a restaurant decision. We also talk about making hard decisions, the role of food for optimal health, building a business as a force for good – and the power of pausing to make a coffee.
Links:
175 Nisha Katona, Founder and CEO at Mowgli, on Big Plans for Small Businesses: https://www.hospitalitymavericks.com/175-nisha-katona-founder-and-ceo-at-mowgli-on-big-plans-for-small-businesses/
29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food: https://www.hospitalitymavericks.com/29-enriching-lives-with-mowglis-nisha-katona-founder-of-mowgli-street-food/
Ludovica’s LinkedIn: https://uk.linkedin.com/in/ludovica-de-pieri-77269b14a/en
Email: hello@revealmyfood.com
Reveal My Food: https://www.revealmyfood.com/
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
The hospitality industry is in a state of reinvention. Today we unpack how with Co-Founder and Managing Director Corbonate, Candace MacDonald. The brand communications and creative services agency specialises in food, beverage and hospitality, and for the last 15 years, have been producing free trend reports for the industry, which we delve into in this episode.
Tune in as we also explore solving some of the biggest challenges in our industry, the future of plant-based and what it means for the customer in 2023, the power of audio, and preparing for the Metaverse.
Links:
James Beard Foundation: https://www.jamesbeard.org/
Carbonate: https://www.carbonategroup.com/
Candace’s LinkedIn: https://www.linkedin.com/in/candacemacdonald
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Gavin Rothwell is a food retail analyst who specialises in the food-to-go market. He supports businesses in creating better food experiences and has a passion for traveling the world to see the different food and retail aspects of different countries. Gavin joins the show to talk about the food-to-go market and some of the opportunities that lie in the future.
Tune in as explore overall trends in the UK food retail industry, what Gavin has learnt from his food safari programs, the power of restaurant and supermarket collaborations, the use of technology in food-to-go outlets, what the role of food is in creating a better planet – and so much more.
Links:
Dom's Kitchen & Market: https://domschicago.com/
Gavin’s LinkedIn: https://uk.linkedin.com/in/gavinrothwell
Food Future Insights: https://www.foodfuturesinsights.com/
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Breezeway is a leading property operations and services platform for short-term rentals. The CEO and Founder, Jeremy Gall, shares his entrepreneurial journey and how it led him to launching Breezeway. It’s an interesting conversation about why property management is at the beginning of a massive shift, and how all businesses can learn from the vacation rental industry.
In this episode we discuss our relationship with technology, what we can learn from the most successful operators, understanding the powers of servant leadership, and how Breezeway operates remotely with its team, as well as Jeremy’s predictions for the industry and the opportunities ahead.
Links:
‘The One Minute Manager’ by Ken Blanchard and Spencer Johnson: https://www.amazon.co.uk/dp/0007107927
Jeremy’s LinkedIn: https://www.linkedin.com/in/jeremiahgall
Breezeway: https://www.breezeway.io/
Jeremy’s email: jeremy@breezeway.io
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Ally Gordon has over twenty years of experience helping business leaders, professionals and individuals realise their potential. Through his past experience as a Senior Manager and Director in a number of high profile businesses, Ally has led the growth and redirection of junior management through to board level, in sole traders, start-up businesses right through to global corporates.
Ally joins the show for the second time to share how we can all set better goals for ourselves – and how we can actually achieve them this time. We delve into having an accountability partner, setting boundaries, visioning, being clear on your beliefs and values, and the power of writing things down.
Links:
95 Ally Gordon, Coach and Mentor, on Your Belief System: https://www.hospitalitymavericks.com/95-ally-gordon-coach-and-mentor-on-your-belief-system/
163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing: https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/
LinkedIn: https://uk.linkedin.com/in/ally-gordon-coaching
Ally’s Website: http://allygordoncoaching.com/
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Through consultation, programmes and speaking engagements, Dr Vikki Barnes supports organisations across industries in making the most of people and creating cultures that people are proud to be a part of. It was an honour to have Vikki return to the show for the second time, as we find out what she has been up to since we spoke in July 2020, including some insights from her latest book ‘Free Happiness’.
In this episode, we explore how organisations can build a happy culture for their people, what we can learn from the Stoics, having reflective time, why vulnerability is key to navigating the unknown, and why happiness should be an index measured across society.
Links:
62 Leading with radical acceptance with Dr Vikki Barnes, Clinical psychologist and Founder of Positive Wellbeing: https://www.hospitalitymavericks.com/62-leading-with-radical-acceptance-with-dr-vikki-barnes-clinical-psychologist-and-founder-of-positive-wellbeing/
‘Free Happiness’ by Dr Vikki Barnes: https://www.amazon.co.uk/dp/B0997RJW3L
‘Daring Greatly’ by Brené Brown: https://www.amazon.co.uk/dp/0241257409
‘Atlas of the Heart’ by Brené Brown: https://www.amazon.co.uk/dp/B09FFKW89M/
Vikki’s Website: https://www.drvikkibarnes.com/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Today’s guest, John Mason, has a deep purpose of trying to make learning better and easier for everyone. He is the founder of Sideways, a hospitality learning and knowledge-sharing platform that helps teams to get better every day. We dive into John’s story and why he built Sideways, and how John struggled with the traditional ways of learning in school and the early parts of his career.
This was a fascinating conversation where John shares their company philosophy of “Help One Help Many”, how we learn better together, and how we can find knowledge and learning from everywhere, and hospitality brands like Pizza Pilgrims have leveraged learning.
Links:
John Mason’s LinkedIn: https://uk.linkedin.com/in/masonjohn
Sideways: https://sideways.ai/
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Paul McCarthy is the CEO and Founder of Snapfix, which is the simplest Facilities and Maintenance Platform in the world. Paul’s background is in software development, and in parallel he has always been involved in managing buildings as part of a family business – both residential and commercial buildings.
Tune in to this episode as we explore how Snapfix can assist the operations team in gaining greater visibility and completing tasks more quickly and effectively. We also touch on keeping technology features simple, the power of communicating through a universal language, making space for mistakes, and celebrating the unsung heroes of hospitality: housekeeping teams.
Links:
Snapfix: https://snapfix.com/
‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
There are only two kinds of companies: the one that has been hacked… and the one that hasn’t yet. To find out how to keep your hospitality business secure, tune in to this episode as we are joined by Mathieu Gorge, CEO and founder of VigiTrust. The award-winning provider of Integrated Risk Management (IRM) SaaS solutions helps companies around the world in the hospitality, retail, transportation, higher education, government, healthcare, and eCommerce industries.
This is a fascinating episode as it affects us all. We take a deep dive into what cyber security is – and why it is important for the C-suite to be heavily involved in this and what the impact can be if you get hacked. We also delve into Mathieu’s Five Pillars of Security framework, what to train your staff, and what to be aware of when collecting sensitive data.
Links:
‘The Cyber Elephant In The Boardroom’ by Mathieu Gorge: https://www.amazon.co.uk/dp/1950863417
VigiTrust: https://vigitrust.com/
Mathieu Gorge’s website: https://mathieugorge.com/
Mathieu Gorge’s LinkedIn: https://ie.linkedin.com/in/mgorge
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Myles Downey is an authority on Performance Coaching and Leadership. He was the founder of The School of Coaching, for many years, a much-respected provider of coach training and executive coaching in the UK and Europe. Myles is the author of ‘Effective Modern Coaching’, ‘Effective Coaching’ and ‘Enabling Genius – a mindset for success in the 21st Century.
I truly enjoyed this reflective conversation as we explored tapping into your own leadership style. Tune in to this episode as we discuss redefining what we mean by ‘authority’, what it means to trust yourself, what we can learn from Myles’ own coaching style and some great books that have had a huge influence on his success.
Links:
‘Effective Modern Coaching’ by Myles Downey: https://www.amazon.co.uk/dp/190779476X
‘Effective Coaching’ by Myles Downey: https://www.amazon.co.uk/Effective-Modern-Coaching-Myles-Downey/dp/190779476X/
‘Enabling Genius – a mindset for success in the 21st Century’ by Myles Downey: https://www.amazon.co.uk/dp/1910649538
‘Inner Game of Tennis’ by Timothy Gallwey: https://www.amazon.co.uk/dp/1447288505/
‘The Obstacle Is The Way’ by Ryan Holiday: https://www.amazon.co.uk/dp/1781251495/
‘Mindset’ by Dr Carol Dweck: https://www.amazon.co.uk/dp/147213995X/
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Profit Hound was founded by Simon Elliott in 2020 to help food businesses become more profitable. From being the only boy in Home Economics at 13, to his career in food profit consultancy for 25 years – and then launching Profit Hound – Simon has achieved a lot along his journey.
Tune in to this episode as Simon shares some practical tips on how you can boost profitability – from upselling, simple menu changes and keeping consistent. He also shares some common myths about cutting costs, as well as the major challenges hospitality is facing right now, and what to consider for Q1 2023.
Links:
Simon’s LinkedIn: https://uk.linkedin.com/in/simon-elliott-profithound
Profit Hound: https://www.profithound.co.uk/
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Whether you are a global organization or a small independent, we all need an Employer Brand that reflects the business authentically. Bryan Adams is the CEO and founder of Ph.Creative, a global employer branding agency, working with clients like Continental, Apple and Nike. Bryan is also co-author of two books, ‘Getting Goosebumps’ and ‘Give & Get Employer Branding’.
In this conversation, Bryan and I discuss how to make your brand stand out, shape your reputation, and bring clarity to your proposition as an employer. We also discuss the power of communicating challenges and adversity, considering your company's ‘citizenship’, and having a strong, simple employee value proposition.
Links:
‘Getting Goosebumps’ by Bryan Adams and Dave Hazlehurst: https://www.amazon.co.uk/dp/0993022154
‘Give & Get Employer Branding’ by Bryan Adams and Charlotte Marshall: https://www.amazon.co.uk/gp/product/B084ZCJWTJ/
Ph.Creative: https://www.ph-creative.com/
‘Peak’ by Chip Conley: https://www.amazon.co.uk/dp/0787988618
‘Black Box Thinking’ by Matthew Syed: https://www.amazon.co.uk/dp/1473613779
‘A Ride of a Lifetime’ by Bob Iger
Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Loreca is a startup that helps hotels rank higher on travel search engines using an algorithm that today’s guest, Bart-Jan Leyts, had designed – and boosting the revenue of a hotel or Bed and Breakfast by approximately 24%. I had to invite Bart-Jan on to the show to learn more about this platform, and explore the overall bigger picture of tech in the hospitality industry.
It was fascinating to hear what Bart-Jan has learnt from working closely with both big and small operators. In this conversation, we reflect on the impact of inflation, flexible pricing models, analysing your company’s data, and some sound advice for young business founders.
Links:
Loreca: https://loreca.be/
Connect with Bart-Jan Leyts on LinkedIn: https://be.linkedin.com/in/bart-jan-leyts-b427151b1
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
You don’t need Kim Kardashian or Joe Wicks to promote your business – but micro-level independent influencers who resonate with your audience. Nibble was launched in 2021 to make influencer marketing simple and quick for restaurants and influencers. The platform connects brands with the right local influencers to get more customers through the door. Today we’re joined by co-founder Michael Radley to discuss why all hospitality brands need to leverage this marketing channel – and where to get started.
Tune in to this conversation as we explore having a list of blunders, why business owners need to keep Instagram and TikTok front of mind, how to market niche products, and some of the common obstacles and misconceptions that stops brands working with influencers.
Links:
Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/
Yorkshire Burrito: https://www.yorkshireburrito.com/
Humble Crumble: https://www.humble-crumble.com/
Nibble: https://nibbleapp.com/
Nibble on Instagram: https://www.instagram.com/nibbleapp/
Nibble on TikTok: https://www.tiktok.com/@nibbleapp
Connect with the podcast:
Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Chartable - https://chartable.com/privacy
Today I am joined by a fellow Scandinavian, Annica Wainwright, to talk about her business 2Forks, and how she has been able to elevate her business and brand through copywriting. 2Forks offers copywriting, content strategy and consultancy services. They help restaurants and brands connect with consumers through engaging food and drink content. It was great speaking with Annica in person in the Brighton studio. In this episode, Annica talks about the core principles of persuasion, how she trains people to write their own copy, collaborating with clients, her ‘magic two-question survey’, and what developments in tech she’s excited to see.
Links ‘Influence: Science and Practice’ by Robert Cialdini: https://www.amazon.co.uk/dp/0205609996 (https://www.amazon.co.uk/dp/0205609996) The Food Marketing Club: https://www.facebook.com/groups/foodmarketingclub/ (https://www.facebook.com/groups/foodmarketingclub/) 2Forks: https://www.2forks.co.uk/ (https://www.2forks.co.uk/) Annica’s LinkedIn: https://www.linkedin.com/in/annicawainwright/ (https://www.linkedin.com/in/annicawainwright/)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Join the second part of my conversation with Bo Burlingham – the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large. In this part of the interview, Bo continues to share his research process for writing ‘Small Giants’. We also talk about having a business ‘mojo’ or ‘magnetism’, how we can apply his timeless knowledge to the current world, making space for innovation, and why he is researching more into ‘evergreen’ businesses.
Links: Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ (https://www.bizimply.com/resources/the-6-tenets-of-hospitality/) The Small Giants Community: https://smallgiants.org/ (https://smallgiants.org/) The Small Giants Leadership Academy: https://smallgiants.org/leadership-academy/ (https://smallgiants.org/leadership-academy/) ‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC (https://www.amazon.com/gp/product/B010N18JVC) ‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 (https://www.amazon.com/dp/0385348339) ‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/ (https://www.amazon.com/gp/product/B00FZCJQVC/) Union Square Hospitality Group: https://www.ushg.com/ (https://www.ushg.com/) ‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763 (https://www.amazon.com/dp/0060742763) Zingerman’s: https://www.zingermans.com/ (https://www.zingermans.com/) The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html (https://www.inc.com/magazine/20030101/25036.html) ‘Great By Choice’ by Jim Collins: https://www.amazon.com/dp/0062120999 (https://www.amazon.com/dp/0062120999) Clayton Christensen: https://claytonchristensen.com/ (https://claytonchristensen.com/) ‘BE 2.0’ by Jim Collins and William Lazier: https://www.amazon.com/dp/0399564233/ (https://www.amazon.com/dp/0399564233/)
180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/ (https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/)
181 Bo Burlingham, Author of Small Giants – PART ONE: https://www.hospitalitymavericks.com/181-bo-burlingham-co-author-on-the-great-game-of-business-part-one/ (https://www.hospitalitymavericks.com/181-bo-burlingham-co-author-on-the-great-game-of-business-part-one/)
Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/ (https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Bo Burlingham’s work has had a huge impact on my work at Hospitality Mavericks. He is the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large. It’s a great honour to have Bo on the show. This interview will be shared with you in two parts – join me in part one as we delve into his early days of writing, working with Jack Stack’s revolutionary system of Open-Book Management, what inspired Bo to write ‘The Great Game of Business’, and so much more. Links: Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ (https://www.bizimply.com/resources/the-6-tenets-of-hospitality/) ‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC (https://www.amazon.com/gp/product/B010N18JVC) ‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 (https://www.amazon.com/dp/0385348339) ‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/ (https://www.amazon.com/gp/product/B00FZCJQVC/) Union Square Hospitality Group: https://www.ushg.com/ (https://www.ushg.com/) ‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763 (https://www.amazon.com/dp/0060742763) Zingerman’s: https://www.zingermans.com/ (https://www.zingermans.com/) The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html (https://www.inc.com/magazine/20030101/25036.html)
180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/ (https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/)
Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/ (https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ (here)
This podcast uses the following third-party services for analysis:
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This week's episode takes a different turn – the spotlight is on myself with my amazing co-author Nicole Antonio Gadsdon from BananaPepper HR, hosted by the great John Porter of ShielPorter Communications. In this special episode, we unpack our whitepaper ‘Six Tenets of Agile Hospitality: 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’. It took more than 12 months of research and writing, plus the team's combined experience and we have hugely appreciated all your great feedback since we released this paper in September. Tune in to this interview as we unpack the key takeaways from this whitepaper, what holds businesses back from growing, and why you need to give yourself the gift of time to reflect. Get your access to the whitepaper in the link below.
Links: Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ (https://www.bizimply.com/resources/the-6-tenets-of-hospitality/) From Fragile to Agile: How to Navigate the New Era of Hospitality: https://www.bizimply.com/blog/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/blog/navigate-the-new-era-of-hospitality/)
77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://www.hospitalitymavericks.com/77-nicole-antonio-gadsdon-founder-of-banana-pepper-hr-on-leading-with-care/ (https://www.hospitalitymavericks.com/77-nicole-antonio-gadsdon-founder-of-banana-pepper-hr-on-leading-with-care/)
84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force: https://www.hospitalitymavericks.com/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force/ (https://www.hospitalitymavericks.com/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force/)
154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace: https://www.hospitalitymavericks.com/154-david-dressler-founder-of-quiet-advisory-on-creating-a-soulful-workplace/ (https://www.hospitalitymavericks.com/154-david-dressler-founder-of-quiet-advisory-on-creating-a-soulful-workplace/)
163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing: https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/ (https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/)
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/ (https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/)
134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://www.hospitalitymavericks.com/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan/ (https://www.hospitalitymavericks.com/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan/)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Pix Ashworth is the founder of sustainable bath and body brand land&water, and the Director of Watergate Bay Hotel in Cornwall. They’re in the process of obtaining their B Corp accreditation, so I had to have Pix on the show to explore how they’re building a sustainable brand and how they have developed a solid company culture. In this episode, Pix shares her unusual entry into hospitality, leveraging the advantages of being a small brand, her philosophy on handling challenges, and why we all need to play the long-term game with culture. Links: B Corp: https://www.bcorporation.net/en-us/ (https://www.bcorporation.net/en-us/)
160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good: https://www.hospitalitymavericks.com/160-paul-hargreaves-founder-and-ceo-at-cotswold-fayre-on-b-corps-and-being-a-force-for-good/ (https://www.hospitalitymavericks.com/160-paul-hargreaves-founder-and-ceo-at-cotswold-fayre-on-b-corps-and-being-a-force-for-good/)
Independent Hotel Show: https://www.independenthotelshow.co.uk/ (https://www.independenthotelshow.co.uk/) land&water: https://land-and-water.co.uk/ (https://land-and-water.co.uk/) Watergate Bay Hotel: https://www.watergatebay.co.uk/ (https://www.watergatebay.co.uk/) Pix’s LinkedIn: https://www.linkedin.com/in/pix-ashworth-456a053b/ (https://www.linkedin.com/in/pix-ashworth-456a053b/) Pix’s Instagram: https://www.instagram.com/pixashworth/ (https://www.instagram.com/pixashworth/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. 📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ (here)
This podcast uses the following third-party services for analysis:
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Thiago Luz Togni is rallying a movement trying to get the government to consider 2-year visas for EU citizens in the UK’s hospitality sector. I’m delighted to have him on the show to find out how he is campaigning for change with a petition which requires 100,000+ signatures. Thiago is also the General Manager at Temper, a barbecue and steak restaurant which specialises in whole animal open fire cooking. In this conversation, we explore the impact of having EU hospitality workers helping our businesses, how to communicate to the younger generation, the long-term investment in training, Thaigo’s experience of working on the frontline… and why you shouldn’t overpromise.
Links: Petition: Allow EU nationals to come to the UK to work in hospitality for up to 2 Years: https://petition.parliament.uk/petitions/621932 (https://petition.parliament.uk/petitions/621932) Connect with Thiago on LinkedIn: https://www.linkedin.com/in/thiago-l-74405a111/ (https://www.linkedin.com/in/thiago-l-74405a111/)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Respect, collaboration and listening are some of the key attributes to the culture at Sightline Hospitality. It’s a third-party management company that redefines hotel management, and has supported its employees “like a family” over the pandemic. The company’s President, Kirk Pederson, joins me to share how their business is refining and redefining hospitality through its strong employee culture. Catch some of Kirk’s sound advice when it comes to building an environment that leaves his staff feeling respected, trusted and empowered. We also touch on throwback brands, how to grow through word-of-mouth, what it’s like operating as a third-party, and how you can make your own “work family”.
Links: ‘Good To Great’ by Jim Collins: https://www.amazon.com/dp/0066620996 (https://www.amazon.com/dp/0066620996) 175 Nisha Katona, Founder and CEO at Mowgli, on Big Plans for Small Businesses: https://www.hospitalitymavericks.com/175-nisha-katona-founder-and-ceo-at-mowgli-on-big-plans-for-small-businesses/ (https://www.hospitalitymavericks.com/175-nisha-katona-founder-and-ceo-at-mowgli-on-big-plans-for-small-businesses/) Sightline Hospitality: https://sightlinehospitality.com/ (https://sightlinehospitality.com/) Kirk’s LinkedIn: https://www.linkedin.com/in/kirk-pederson-828357b7/ (https://www.linkedin.com/in/kirk-pederson-828357b7/)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Cocoa Runners are the home of the world's finest craft chocolate, working with over 100 makers from all over the world, providing 750 bars through a monthly discovery service, individual bar sales and distribution services for small batch, single estate, craft chocolate. Today we are joined by the remarkable founder of this company, Spencer Hyman, who is on a mission to bring you the world’s best single estate chocolate. Spencer reveals the negative and positive environmental and social impacts of chocolate production – and how Cocoa Runners are championing the positive side. We also explore why you need to hear the ‘snap’ from a chocolate bar, radical transparency, overcoming the impulse-buying culture, the ‘Salted Caramel Trick’... and we get to try some chocolate on the show.
Links: ‘Cocoa’ by Kristy Leissle: https://www.amazon.co.uk/dp/1509513175/ (https://www.amazon.co.uk/dp/1509513175/) ‘Smellosophy’ by A. S. Barwich: https://www.amazon.co.uk/dp/0674983696/ (https://www.amazon.co.uk/dp/0674983696/) ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/B00E327SVA/ (https://www.amazon.co.uk/dp/B00E327SVA/)
169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough: https://www.hospitalitymavericks.com/169-shawn-askinosie-founder-and-ceo-of-askinosie-chocolate-on-whats-enough/ (https://www.hospitalitymavericks.com/169-shawn-askinosie-founder-and-ceo-of-askinosie-chocolate-on-whats-enough/)
Cocoa Runners: https://cocoarunners.com/ (https://cocoarunners.com/) Spencer’s LinkedIn: https://www.linkedin.com/in/spencerhyman/ (https://www.linkedin.com/in/spencerhyman/) Get 25% off any subscription or virtual tasting on https://cocoarunners.com/ (https://cocoarunners.com/) with the promo code: HMCR25
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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It was a true joy to have Mowgli Street Food founder Nisha Katona back on Hospitality Mavericks. Her restaurant is all about how Indians eat at home and on their streets, and it is one of the Top 100 companies to work for in the UK. This time round we catch up on how her life and business has been since covid. In this episode, Nisha discusses how running a small restaurant can still make amibitious plans for the environment and be a reputable employer in the industry. We also explore the differences between being a CEO and a founder, her strategy for high retention rates, doing her own social media – and why she gets outside no matter the weather.
Links: https://www.hospitalitymavericks.com/29-enriching-lives-with-mowglis-nisha-katona-founder-of-mowgli-street-food/ (#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food) https://www.hospitalitymavericks.com/169-shawn-askinosie-founder-and-ceo-of-askinosie-chocolate-on-whats-enough/ (#169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough) https://www.amazon.com/Stillness-is-the-Key/dp/1788162064 (‘Stillness Is The Key’ by Ryan Holiday) https://www.mowglistreetfood.com/ (Mowgli Street Food Website) https://www.instagram.com/mowglistreetfood/ (Mowgli Street Food Instagram) https://www.facebook.com/mowglistreetfood/ (Mowgli Street Food Facebook)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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There is no doubt that ‘Culture’ is a hot topic in business. But what even is it? How do you change a culture? How long does it take to change? In this episode David quizzes Michael with these questions (and many more). We review the ultimate equation of ‘Beliefs x Behaviour = Culture’. Whether you’re a company of one or 100,000 – culture exists in every business, so you need to know whether your culture is built by neglect or conscious intent. Tune in to this episode as we discuss rewarding good behaviour, performance culture, and some examples of amazing companies that have stood by their culture. Resources mentioned: https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/ (#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing) https://www.hospitalitymavericks.com/160-paul-hargreaves-founder-and-ceo-at-cotswold-fayre-on-b-corps-and-being-a-force-for-good/ (#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good) https://www.hospitalitymavericks.com/144-monika-linton-founder-of-brindisa-on-open-book-management/ (#144 Monika Linton, Founder of Brindisa, on Open-Book Management) https://www.netflix.com/title/80203144 (The Last Dance | Netflix) https://www.zingermanscommunity.com/ (Zingerman’s) https://www.brindisakitchens.com/ (Brindisa Kitchens) https://www.honestburgers.co.uk/ (Honest Burgers) https://www.pizzapilgrims.co.uk/ (Pizza Pilgrims) https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090 (‘Good To Great’ by Jim Collins) https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-009-net-positive/ (Hospitality and The Infinite Game #009: Net Positive) https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-001-long-term-thinking/ (Hospitality and The Infinite Game #001: Long-term Thinking) https://shop.zingtrain.com/collections/pamphlets/products/secret-1-twelve-natural-laws-of-building-a-great-business (Twelve Natural Laws Of Building A Great Business) https://www.amazon.co.uk/Culture-Code-Secrets-Highly-Successful/dp/1847941265 (‘The Culture Code’ by Daniel Coyle) https://www.amazon.co.uk/Service-Profit-Chain-Companies-Satisfaction/dp/0684832569 (‘The Service Profit Chain’ by W. Earl Sasser Jr., Leonard Schlesinger and James Heskett)
Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/)
We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven-storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at http://www.briteinnovation.co.uk (www.briteinnovation.co.uk).
This podcast uses the following third-party services for analysis:
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Earlier this year, I had a fascinating conversation with the CEO at Lead Different, Dave Oakley, about ‘Good To Great’ by Jim Collins. In this episode, Dave returns to the show to delve deeper into this seminal book, and reflect on how it can help you attract and retain great talent. Dave shares how to get talent right by using the ‘Talent Matrix’ and what we can do to build a great company. Tune in to this episode as we talk about the role of responsibility, asking good questions, Dave’s Talent Matrix, collective success, and how to bring the principles of ‘Good To Great’ to reality. We also touch on how to best reread this impactful text so you can best leverage its key insights. Links: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996 (‘Good To Great’ by Jim Collins) https://www.hospitalitymavericks.com/141-dave-oakley-ceo-at-doc-inc-on-going-from-good-to-great/ (#141 Dave Oakley, CEO at DOC Inc., on Going From Good to Great) https://www.linkedin.com/in/dave-oakley-2b77b87 (Dave’s LinkedIn)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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I had the great pleasure to be joined by two great guests from Escapism Bar Group – Head of Learning and Development, Flynn Byrne, and Managing Director, Grant Dexter. It was fascinating to learn from the nightlife industry – a sector that hasn’t been fully covered on the show yet. Escapism Bar Group was founded in 2004 by husband and wife team Phil and Mel Harrison. Since the opening of their first bar Mean Eyed Cat, they have gone on to open seven other unique bars which all offer something totally different in Leeds, UK. Flynn and Grant talk about how they have bounced back from lockdown and what they have done to ensure they create a working palace that people love and support. Tune in to learn more about creating experiences through great culture, American hospitality, training from the bottom-up, and creating a strong group of brands. Links: https://www.hospitalitymavericks.com/167-dan-simons-co-owner-and-ceo-of-farmers-restaurant-group-on-slowing-down-to-go-deeper/ (#167 Dan Simons, Co-Owner and CEO of Farmers Restaurant Group, on Slowing Down To Go Deeper) https://escapismbargroup.co.uk/ (Escapism Bar Group) https://www.linkedin.com/in/flynn-byrne-817bab194/ (Flynn’s LinkedIn) https://www.linkedin.com/in/grant-dexter-097240a1/ (Grant’s LinkedIn)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Today’s guest has gone through an incredible entrepreneurial journey, which includes having bought a hotel on an island, and how he is trying to find a way to ensure we change the world positively through business. Giles Fuchs is the Founder and CEO at Burgh Island Hotel, as well as Office Space in Town and Gunner Cocktails. Burgh Island Hotel is a unique Art Deco hotel on its own private island in South Devon. With notable past guests including Winston Churchill, The Beatles and Agatha Christie – Giles took on the exciting challenge of restoring its reputation and service excellence when he became co-owner in 2018. In this episode, we explore how he’s pledging to be net zero, supporting the local community – and some of the key challenges he has faced with transforming a company’s culture.
Links: https://www.amazon.com/Speed-Scale-Action-Solving-Climate/dp/0593420470 (‘Speed & Scale’ by John Doerr) https://www.hospitalitymavericks.com/160-paul-hargreaves-founder-and-ceo-at-cotswold-fayre-on-b-corps-and-being-a-force-for-good/ (#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good) https://www.burghisland.com/ (Burgh Island) https://www.officespaceintown.com/ (Office Space in Town) https://www.gunnerscocktails.co.uk/ (Gunner Cocktails) https://www.linkedin.com/in/giles-fuchs/ (Connect with Giles on LinkedIn)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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How do you have a story and a brand that talks to people's hearts? Find out how from Sophia Ahamed, the Principal at Monograph&Co – a Design Agency based in Vancouver, Canada. They produce compelling brand identities, publications, product packaging and digital experiences for clientele both locally and internationally. She is a Designer and Artist with over a decade of experience building brands and crafting design-specific pieces for the hospitality, food and beverage, and retail sectors It was fascinating to learn how storytelling bleeds into all parts of a business. Tune in as we discuss behavioural theory, how good storytelling helps retain your employees, why ‘bespoke’ is now an expectation, finding your voice as an introvert, and life lessons from the Stoics.
Links: https://www.amazon.com/Stillness-is-the-Key/dp/1788162064 (‘Stillness Is the Key’ by Ryan Holiday) https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/ (#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing) https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/ (#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership) https://www.hospitalitymavericks.com/113-carlijn-postma-founder-of-the-post-on-binge-marketing/ (#113 Carlijn Postma, Founder of The Post, on Binge Marketing) https://www.amazon.com/Meditations-Penguin-Classics-Marcus-Aurelius/dp/0140449337/ (‘Meditations’ by Marcus Aurelius) https://www.amazon.com/Alchemist-Paulo-Coelho/dp/0062315005/ (‘The Alchemist’ by Paulo Coelho) https://monographco.com/ (Monograph&Co) https://www.instagram.com/monographco/?hl=en (Monograph&Co’s Instagram) https://www.instagram.com/sophiaahamed/ (Sophia’s Instagram) https://www.linkedin.com/in/sophiaahamed/ (Sophia’s LinkedIn)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
I’m super excited to have Rachael Nemeth, CEO and Co-founder of Opus, on today’s episode. Opus is a training platform designed for businesses with a deskless workforce that helps more than 300 businesses boost their training on the frontline. It was fascinating to learn more about Rachael’s background in operations from hospitality where she worked with some great brands like Danny Meyer's Union Square Hospitality. In this episode we explore more about the training platform, and how it delivers mobile-first learning through chat-based microtraining. We also chat about building your own skill portfolio, addressing some of the common challenges with training frontline staff, and why you need to develop a strong onboarding experience.
Links: https://www.hospitalitymavericks.com/160-paul-hargreaves-founder-and-ceo-at-cotswold-fayre-on-b-corps-and-being-a-force-for-good/ (#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good) https://www.hospitalitymavericks.com/73-david-klaasen-founder-of-talent-4-performance-on-self-leadership/ (#73 David Klaasen, Founder of Talent 4 Performance, on Self-Leadership) https://www.opus.so/ (Opus Training) https://www.linkedin.com/in/rachael-nemeth (Rachael’s LinkedIn)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Shawn Askinosie left a successful career as a criminal defense lawyer to start a bean-to-bar chocolate business – Askinosie Chocolate. It is a small batch direct trade chocolate maker in Missouri, sourcing 100% of their cocoa beans directly from farmers. Shawn’s commitment to fairness, sustainability, minimal environmental impact, and community enhancement is undeniable. It was great catching up with Shawn to learn more about his work ethic and advice on leading purpose-driven initiatives. Tune in to learn more about the dangers of the ‘cult’ of goodness, the sufficiency economy, reversing the inequality train in the cocoa supply chain, how he is open about the company’s finances with his employees – and baking in monasteries.
Links: https://www.amazon.co.uk/Meaningful-Work-Quest-Business-Calling/dp/0143130315/ (‘Meaningful Work’ by Shawn Askinosie) https://askinosie.com/ (Askinosie Chocolate) https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/ (#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing) https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/ (#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership) https://www.hospitalitymavericks.com/161-mats-lederhausen-founder-and-ceo-at-be-cause-on-impactful-capitalism/ (#161 Mats Lederhausen, Founder and CEO at Be-Cause, on Impactful Capitalism) https://www.hospitalitymavericks.com/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan/ (#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Today we are joined by the co-founder of a mission-driven fashion brand Thumbprint, as well as Strategy and Brand Consultant for a number of great hospitality brands – Edward Francis. We explore how Ed and his co-founder Evgenia Baydikova have launched a fashion brand that, from the outset, is helping the world become a better place. Thumbprint Apparel breaks the mold of the fashion industry, by building a business around the people who make your clothes: young women from low income communities in India, initially in south Mumbai. Tune in to this episode as Edward talks candidly about running a founder-led business, making space for experimentation, dealing with the complexity of the supply chain, and how he is intentionally living a simpler life. Links: https://www.hospitalitymavericks.com/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan/ (#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan) https://www.hospitalitymavericks.com/161-mats-lederhausen-founder-and-ceo-at-be-cause-on-impactful-capitalism/ (#161 Mats Lederhausen, Founder and CEO at Be-Cause, on Impactful Capitalism) https://www.hospitalitymavericks.com/150-carly-trisk-grove-co-creator-of-opop-on-on-how-restaurants-catalyze-change/ (#150 Carly Trisk-Grove, Co-Creator of OPOP, on On How Restaurants Catalyze Change) https://www.instagram.com/edcjfrancis/ (Ed’s Instagram) https://www.linkedin.com/in/edcjfrancis/ (Ed’s LinkedIn) https://www.thumbprintapparel.com/ (Thumbprint Apparel) https://www.indiegogo.com/projects/thumbprint-apparel#/ (Thumbprint Apparel – IndieGoGo) https://www.instagram.com/thumbprint.apparel/ (Thumbprint Apparel’s Instagram)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Today’s guest, Dan Simons, co-created and co-owns Farmers Restaurant Group, which includes seven restaurants in DC, Maryland, Virginia, and Pennsylvania, including Founding Farmers, Farmers Fishers Bakers, Farmers & Distillers, and their distillery, Founding Spirits. The company supports over 1,500 employees and continues to grow. Dan blogs regularly @Dan Simons Says about restaurants and hospitality, personal productivity and time management, developing partnerships and brands and environmental issues. Tune in to this episode to learn more about how Dan has built a business as a force for good. We talk about unbundling the supply chain, how their capital is aligned with the business in every way, teaching personal productivity – and how to make space for undistracted time and daydreaming. Links: https://www.wearefoundingfarmers.com/ (The Founding Farmers) https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/ (#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing) https://www.hospitalitymavericks.com/122-tom-barton-co-founder-of-honest-burgers-on-leading-by-example/ (#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example) https://www.amazon.co.uk/How-Break-Up-Your-Phone/dp/1409176266 (‘How To Break Up With Your Phone’ by Catherine Price) https://www.dansimonssays.com/ (DanSimonsSays.com) https://www.farmersrestaurantgroup.com/ (FarmersRestaurantGroup.com) https://www.facebook.com/DanSimonsSays/ (FB @DanSimonsSays) https://www.instagram.com/dansimonssays/ (Instagram @DanSimonsSays) https://twitter.com/dansimonssays (Twitter @DanSimonsSays) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Want to build a brand that people rave about? Dan Nash is the founder of SixEight, an agency that helps food brands turn their customers into a cult of superfans. As a Brand Strategist, it’s Dan’s mission to make food brands become a force for good, behave more like humans and generate the same intense love as the best brands in the world. He works with brands like Dishoom, Flat Iron, and Tonkotsu who have a story worth fighting for. We talk about how you tell and scale your story so it has a huge impact now and in the future on your brand and sales. We also discuss building local connections, the power of naivety, creating a manifesto, Anthony Bourdain – and his previous life as a digital nomad in Thailand.
Links: https://omsom.com/ (Omsom) https://hiutdenim.co.uk/ (Hiut Denim) https://liquiddeath.com/ (Liquid Death Water) https://www.hospitalitymavericks.com/20-your-brand-as-your-promise-with-cliff-ettridge-partner-at-the-team/ (#20 Your Brand as Your Promise With Cliff Ettridge, Partner at The Team) https://www.linkedin.com/in/nashdan/ (Connect with Dan on LinkedIn) https://www.sixeightagency.com/ (SixEight)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Many companies are communicating 30 - 40 years out of date. But by bringing more emotion and humanness to your language, your company’s values and ‘soul’ can be brought to the center stage. To learn more about telling stories, I am joined by Anthony Tasgal – Trainer, Author, Speaker, Strategist and Lecturer. In this conversation, Tas talks candidly about what drew him to the art of storytelling and what we can learn from some of the great masters of communication like Pericles and Nelson Mandela. We also explore the power of personality, the problems with business cliches and jargon, the ‘Pratfall’ Effect, and some of his practical tricks of storytelling that you can start with today. Links: https://www.amazon.com/gp/product/B07F3Z6V25/ (‘The Inspiratorium’ by Anthony Tasgal) https://www.amazon.com/gp/product/B087D4D6W3/ (‘InCitations’ by Anthony Tasgal) https://www.amazon.com/Storytelling-Workbook-nine-week-programme-Workbooks/dp/1912555972/ (‘The Storytelling Workbook’ by Anthony Tasgal) https://www.amazon.com/War-Against-Cliche-Reviews-1971-2000/dp/0375727167/r (‘The War Against Cliche’ by Martin Amis) https://www.hospitalitymavericks.com/122-tom-barton-co-founder-of-honest-burgers-on-leading-by-example/ (#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example) https://homegrownclub.co.uk/ (Home Grown Cub) https://www.amazon.com/Into-Woods-Five-Act-Journey-Story/dp/1468310941 (‘Into the Woods’ book by John Yorke) https://www.amazon.com/Nudge-Improving-Decisions-Health-Happiness/dp/014311526X (‘Nudge’ by Richard Thaler and Cass Sunstein) https://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman-ebook/dp/B005MJFA2W/ (‘Thinking, Fast and Slow’ by Daniel Kahneman) https://www.hospitalitymavericks.com/113-carlijn-postma-founder-of-the-post-on-binge-marketing/ (#113 Carlijn Postma, Founder of The Post, on Binge Marketing)] https://uk.linkedin.com/in/tastasgal (Connect with Tas on LinkedIn) https://www.theguardian.com/guardian-masterclasses/2022/feb/25/harness-the-power-of-storytelling-to-transform-your-communications (Harness the power of storytelling to transform your communications – Guardian Masterclass) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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As you know, I’m a big fan of checklists, so it was great having a like-minded guest on today’s show – Tommy Yionoulis – to explore all things Operations Management and ticking things off your list. Tommy is the founder of OpsAnalitica, a platform that helps operators manage their daily operations and identify issues in their businesses, so they can address these before they escalate elsewhere in the business. Join us as we discuss how to avoid “business death by a thousand mistakes”, what is a data-driven checklist, why Operations Management is (and needs to be) the next big thing – and Tommy’s stint in standup comedy. Links: https://www.amazon.com/Checklist-Manifesto-How-Things-Right/dp/0312430000 (‘The Checklist Manifesto’ by Atul Gawande) https://www.hospitalitymavericks.com/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail/ (#6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail) https://opsanalitica.net/ (OpsAnalitica) https://www.linkedin.com/in/tommyy (Connect with Tommy Yionoulis on LinkedIn) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Joining me on the show for the second time is Ari Weinzweig, the co-founder of Zingerman's Community of Businesses. You have probably heard me reference Zingerman’s on the show about how they are true trailblazers when it comes to building a business that make sound financial results as well as a positive impact on people, society and the planet. Ari has written a range of books and pamphlets including ‘The Guide to Good Leading Series - Part 1, 2, 3 & 4’ – and today we will be diving into the book and their experiences in how they continue to build such a great company. This conversation will give you great guidance on how to build a great business for the long-term. We also discuss the communities Ari has been formed by, his freewriting process for visioning, and why we need to stop chasing after ‘The One Thing’.
Links: https://www.amazon.com/Alchemist-Paulo-Coelho/dp/0061122416 (‘The Alchemist’ by Paul Coelho) https://shop.zingtrain.com/collections/pamphlets/products/the-story-of-visioning-at-zingerman (Pamphlet – The Story of Visioning at Zingerman's) https://shop.zingtrain.com/collections/pamphlets/products/secret-1-twelve-natural-laws-of-building-a-great-business (Pamphlet – Twelve Natural Laws Of Building A Great Business) https://shop.zingtrain.com/products/the-guide-to-good-leading-series-part-1-2-3-4 (The Guide to Good Leading Series - Part 1, 2, 3 & 4) https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/ (#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership) https://www.hospitalitymavericks.com/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan/ (#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan) https://www.zingermanscommunity.com/ (Zingerman's Community of Businesses) Email Ari: ari@zingermans.com
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Peter Georgiou is the Founder and CEO of Supper, a platform which delivers exceptional food in London, from quality casual to Michelin starred, straight to your home or office by their custom-built fleet. They are now known as the luxury delivery company of choice for London’s finest restaurants and retailers. The idea all started with a poor restaurant delivery experience one night with a friend, and Peter realised that he could bring his previous expertise and insight to offer a better solution to the growing delivery sector. In this episode, we reflect on what Peter has learnt since he launched the business seven years ago. We explore what makes the most amazing delivery process, how Peter is handling the impact of wage inflation, and leveraging the power of being a small and nimble business.
Links: https://hotelierscharter.org.uk/hospitality-rising-join-the-movement/ (Hospitality Rising Movement) https://www.hospitalitymavericks.com/125-toby-savill-co-founder-and-ceo-at-foodstuff-on-food-delivery-with-a-conscience/ (#125 Toby Savill, Co-Founder and CEO at Foodstuff, on Food Delivery with a Conscience) https://supper.london/ (Supper London) https://apps.apple.com/gb/app/supper-london/id1411949940 (Supper London App for iOS) https://play.google.com/store/apps/details?id=com.supperlondon.customer&hl=en&gl=US (Supper London App for Android)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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With over 30 years of innovating and leading, Mats Lederhausen has a strong belief and commitment to a more long term and more impactful capitalism. Born in Sweden, Mats began his career with McDonald's and worked for The Boston Consulting Group. Now based in the US, he is now the CEO and Founder of Be-Cause, a platform for investing and building businesses with a purpose bigger than their products. I am a huge fan of his weekly blog and newsletter called In Pursuit of Elevation, which is a great source of inspiration for a more balanced, open and human public conversation. In this episode, we explore the need to work with a shared set of beliefs, the role of hospitality in society, plant-forward diets and what we can learn from Mats’ framework of ‘think big, start small, scale fast’. Links: https://www.amazon.co.uk/Sapiens-Humankind-Yuval-Noah-Harari/dp/0099590085 (‘Sapiens: A Brief History of Humankind’ by Yuval Harari) https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090 (‘Good To Great’ by Jim Collins) https://www.jimcollins.com/ (JimCollins.com) https://www.hospitalitymavericks.com/154-david-dressler-founder-of-quiet-advisory-on-creating-a-soulful-workplace/ (#154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace) https://www.be-cause.com/insights-blog (In Pursuit of Elevation – Newsletter) https://www.be-cause.com/ (Be-Cause) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Paul Hargreaves is the CEO at Cotswold Fayre and Flourish, and author of two inspirational books – ‘Forces for Good’ and ‘The Fourth Bottom Line’. As a B Corp Ambassador, he often speaks to leaders who want to change the world through better business. It was powerful to learn more about his personal and professional journey that’s taken him to where he is today. Paul joins me today to share what we can learn from his businesses – they are great examples of how you can build a financially sound business and make a positive impact on the world. We also explore the B Corp movement, insights from his books, and why we need to stop more and be less ‘productive’ Links: https://bcorporation.uk/ (BCorp) https://www.amazon.co.uk/Long-Walk-Freedom-Autobiography-Mandela/dp/0349106533 (‘Long Walk to Freedom’ by Nelson Mandela) https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090 (‘Good To Great’ by Jim Collins) https://uk.linkedin.com/in/paulwhargreaves (Paul Hargreaves’ LinkedIn) https://www.paulhargreaves.co.uk/ (PaulHargreaves.co.uk) https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-009-net-positive/ (Hospitality and The Infinite Game #009: Net Positive)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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What does winning look like for you this year? Today’s guest, Matt Rolfe, invites you to reflect on how you can work on yourself before you work on your team. Through his leadership coaching, Matt helps hospitality leaders and leadership teams achieve the results they want and deserve. His latest book, ‘You Can't Do It Alone: Focusing on People to Scale, Develop, and Lead Your Restaurant’, is a great read with some great insights about navigating the post-pandemic world. What stood out to me from this conversation was the power of clarity from asking the right questions. We also discussed who should invest in leadership training, identifying your goals with leadership development, his 4:30am ‘me-time’ routine, and how to stay relevant. Links: https://www.amazon.com/You-Cant-Do-Alone-Restaurant-ebook/dp/B09FXGKHH4 (‘You Can’t Do It Alone’ by Matt Rolfe) https://www.amazon.co.uk/Atomic-Habits-Proven-Build-Break/dp/1847941834 (‘Atomic Habits’ by James Clear) https://www.amazon.co.uk/Five-Dysfunctions-Team-Leadership-Lencioni/dp/0787960756 (‘Five Dysfunctions of a Team’ by Patrick Lencioni) https://www.amazon.co.uk/Advantage-Organizational-Health-Everything-Business/dp/1491510803 (‘The Advantage’ by Patrick Lencioni) https://www.amazon.co.uk/Think-Grow-Rich-Napoleon-Hill/dp/0091900212 (‘Think and Grow Rich’ by Napoleon Hill) https://www.amazon.co.uk/Good-Great-Some-Companies-Others/dp/0066620996 (‘Good to Great’ by Jim Collins) https://www.amazon.co.uk/Beyond-Entrepreneurship-2-0-Jim-Collins/dp/1847943349 (‘Beyond Entrepreneurship 2.0’ by Jim Collins) https://hospitality-mavericks.captivate.fm/episode/95 (#95 Ally Gordon, Coach and Mentor, on Your Belief System) https://mattrolfe.com/ (MattRolfe.com) https://www.linkedin.com/in/matt-rolfe/ (Matt Rolfe’s LinkedIn )
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Creating a green and equal world needs to be a mission for all companies, not a side project. But it’s a courageous mission that can feel overwhelming, so there is a great book that can give you that much-needed direction –‘Net Positive: How Courageous Companies Thrive by Giving More Than They Take’ by Andrew S. Winston (Consultant on corporate strategy) and Paul Polman (ex-Unilever CEO). The authors show business leaders how to take on humanity's greatest and most urgent challenges—climate change and inequality—and build a thriving business as a result. In this episode, we sat down in the studio to unpack some key insights from the book, as well as how businesses can create positive byproducts, celebrate the mini revolutions, understand your business ecosystem, and the legacy of nurturing great talent… so when they leave they are better off and can continue serving the world. Resources mentioned: https://www.amazon.co.uk/Net-Positive-Courageous-Companies-Thrive/dp/1647821304 (‘Net Positive’ by Andrew S. Winston and Paul Polman) https://www.amazon.co.uk/Doughnut-Economics-Seven-21st-Century-Economist-ebook/dp/B01BUOGF58 (‘Donut Economics’ by Kate Raworth) https://hospitality-mavericks.captivate.fm/episode/hospitality-and-the-infinite-game-002-doughnut-economics (Hospitality and The Infinite Game #002: Doughnut Economics) https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/ (#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership) https://www.timorlestefoodlab.com/ (Timor-Leste Food Lab) https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090 (‘Good To Great’ by Jim Collins)
Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/)
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Our guest today shares how hospitality is at the foundation of many great businesses. James Geier is the Founder and President of 555 International, an interior design and specialty manufacturing firm. With over 40 years in launching and running businesses, it was never his original intention to even own his own business, so it was refreshing to learn more about his mentoring approach to leadership. A big theme from our conversation is about hospitality entrepreneurship, and how he is developing a program on this at The Freeman School of Business at Tulane University in New Orleans. Hit ‘play’ to learn more about finding a great mentor, what we can learn from member’s clubs, why James is bullish about the future – why you need to read the world atlas. mentor. Links: https://www.amazon.co.uk/Alchemist-Fable-about-Following-Dream/dp/0061233846 (‘The Alchemist’ by Peter Coehlo) https://www.hospitalitymavericks.com/127-barry-oreilly-co-founder-of-nobody-studios-on-how-to-unlearn/ (#127 Barry O’Reilly, Co-Founder of Nobody Studios, on How to Unlearn ) https://www.linkedin.com/in/james-geier-8a267447 (James Geier’s LinkedIn) https://www.555.com/ (555.com) https://www.marvinsfoodandfuel.com/ (Marvin’s Food and Fuel) https://www.morgansonfulton.com/ (Morgan's on Fulton) https://cody-steak-house.business.site/ (Cody Steakhouse) https://freeman.tulane.edu/ (The Freeman School of Business at Tulane University) https://freeman.tulane.edu/faculty-research/finance/j-brooks (Andrew "AJ" Brooks)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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I’m super excited to speak with Thom Elliot co-founder of Pizza Pilgrims, who makes authentic Neapolitan pizzas in Central London and beyond. Pizza Pilgrims started life in 2011, after Thom and James drove a three-wheeled Piaggio Ape back from Italy on a 6 week ‘Pizza Pilgrimage’ of discovery to learn everything there is to know about pizza. I love their latest venture, the Pizza Academy, which is designed to inspire young people to choose hospitality as a career and be a center of excellence for all things pizza. Thom gives us a deep dive into their purpose, leadership philosophy, culture, why pizza and happiness and how they are very connected, their approach to managing and developing people, their philosophy around growth, what they are focusing on as a business right now, the future of hospitality and some many other slices of wisdom. Links: https://www.pizzapilgrims.co.uk/ (Pizza Pilgrims) https://www.amazon.com/Pizza-recipes-stories-history-places/dp/1787135152 (‘Pizza: History, recipes, stories, people, places, love’ by Thom Elliot and James Elliot) https://www.amazon.co.uk/Pizza-Pilgrims-Recipes-Backstreets-Italy/dp/0007504306 (‘Pizza Pilgrims: Recipes from the Backstreets of Italy’ by Thom Elliot) https://www.hospitalitymavericks.com/122-tom-barton-co-founder-of-honest-burgers-on-leading-by-example/ (#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Roland Horne’s approach to the pursuit of mastery is fascinating. He entered hospitality because he was a disgruntled customer. Fast forward to today, he is the founder and CEO of the Central London specialty coffee chain WatchHouse. From day one it has been the company’s vision to grow and offer great coffee to great communities. This was a truly remarkable conversation where we find out how businesses should give more than they take. If you want to learn more about growth, then this one's for you. We discuss how Roland is trying to become a better CEO each day, how WatchHouse has built a loyal customer base – and how they are bringing specialty coffee through their app. Links: https://watchhouse.com/ (WatchHouse) https://www.facebook.com/watchhouse/ (WatchHouse Facebook) https://www.instagram.com/watchhouse/ (WatchHouse Instagram) https://uk.linkedin.com/in/roland-horne-3684543a (Roland Horne’s LinkedIn) Please help make the industry better by sharing your insights and wisdom for our Agile Hospitality 2.0. https://form.typeform.com/to/lyJfuBER (Participate here)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to thier website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Mark Cribb is the host of Humans of Hospitality podcast and Director of Urban Guild – a local, independent hospitality company based in his hometown Bournemouth, UK. From his travels on the road, it’s been his mission to bring an inspired, energetic, creative environment to his hometown where the wonders of people and the world could be embraced and shared every day. 17 years on, Urban Guild is now made up of the Urban Beach hotel, The Wood Oven & Urban Reef, Jenkins & Sons restaurant and Urban Farm. It was great speaking with a fellow podcaster to reflect on the mavericks on hospitality. We explored the solution isn’t always about scaling, how a restaurant can serve the local community, having a ‘Hug Manager’, the plant-based diet and making time for regular mini-adventures.
Links: https://humansofhospitality.co.uk/ (Humans of Hospitality Podcast) https://urbanguild.co.uk/ (Urban Guild) https://www.hospitalitymavericks.com/151-will-beckett-ceo-of-hawksmoor-on-teaching-skills-not-techniques/ (#151 Will Beckett, CEO of Hawksmoor, on Teaching Skills, Not Techniques) https://www.hospitalitymavericks.com/122-tom-barton-co-founder-of-honest-burgers-on-leading-by-example/ (#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example) https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763 (‘Setting The Table’ by Danny Meyer) https://www.amazon.com/Shantaram-Novel-Gregory-David-Roberts/dp/0312330537 (‘Shantaram’ by Gregory David) https://www.amazon.com/How-Not-Die-Discover-Scientifically/dp/1250066115 (‘How to Not Die’ by Michael Greger) https://www.amazon.com/Miracle-Morning-Habits-Transform-m/dp/1473668948/ (‘Miracle Morning’ by Hal Elrod) https://www.amazon.co.uk/Shepherds-Life-Tale-Lake-District/dp/1846148545 (‘The Shepherd’s Life’ by James Rebanks)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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What makes a place ‘special’ to work at? I’m excited to share with you a conversation I had with an expert in this field. David Dressler is a leadership coach, strategic advisor to purpose-driven entrepreneurs, author of ‘Ten Year Plan’ and one of the co-founders of Tender Greens – a successful and purpose-driven restaurant chain in the USA. In this candid interview, David shares how to form a ten year business plan, making a difference in your community, the current restaurant ‘Renaissance’, and why making a hard decision doesn't have to be so hard. We also dive into the pains of growing a business and what it means for you as a founder. Links: https://www.amazon.com/Ten-Year-Plan-Founders-Heart-Centered/dp/194964281X/ (‘Ten Year Plan’ by David Dressler) https://www.tendergreens.com/sustainable-life-project (The Sustainable Life Project) https://www.amazon.com/Drive-Surprising-Truth-About-Motivates/dp/1594484805 (‘Drive’ by Daniel Pink) https://www.tendergreens.com/ (Tender Greens) https://www.quietadvisory.com/ (Quiet Advisory)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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How can you involve your people in building a better culture? Find out from Mel Miller, Director of Marketing & Business Development at Pathfinder Hospitality, about how they do this by operating as a people-first company. The organisation develops hotels and also manages hotels for third-party investors by leveraging its talented workforce, relationships with major hotel brands, and buying power with major hospitality-focused vendors. Join us as we discuss their philosophy around growth – and how to make sure that growth does not comprise your purpose and culture, but works hand in hand. We also explore the Great Resignation, the first 90 days, humanizing mistakes, and how no idea is too crazy. Links: https://www.pathfinderhospitality.com/ (Pathfinder Hospitality) https://www.instagram.com/PathfinderHospitality/ (Instagram) https://www.facebook.com/PathfinderHospitality (Facebook) https://www.linkedin.com/in/melissamiller99/ (Mel’s LinkedIn) https://www.hospitalitymavericks.com/56-heartfelt-hospitality-with-neena-jivraj-stevenson-chief-cultural-officer-of-point-a-hotels/ (#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Today’s guest is obsessed with solving business problems and helping organizational leaders rethink the connection between employee and customer experiences. He is the co-founder and COO of Nudge, an employee communications platform. Their recent report, The Deskless Report 2021, gives some fascinating insights into the state of the ‘deskless workforce’, which we uncover in this episode. Jordan also shares what they have learned working with tech that amplifies frontline employees’ engagement and performance for almost 8 years. Tune in to find out more about the ‘humanisation’ of hospitality, influencing behaviour across a large organisation and empowering creativity. Links: https://nudge.co/desklessreport/ (The Deskless Report 2021) https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (The Agile Hospitality Report) https://www.hospitalitymavericks.com/111-rob-liddiard-co-founder-of-yapster-on-social-leadership/ (#111 Rob Liddiard, Co-founder of Yapster, on Social Leadership) https://nudge.co/ (Nudge.co) https://www.linkedin.com/in/jordanekers/ (Jordan’s LinkedIn)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Hawksmoor is a British steakhouse and cocktail bar chain founded by Will Beckett and Huw Gott in 2006, after they set out in search of the perfect steak. Fast forward to today, they run nine steakhouses based in London, with a recent new opening in New York City. Will joins the show to share how they have built a business that they are proud of. This is a truly enlightening conversation where we explore how Hawksmoor makes their customers feel special. We also discuss prioritising your staff, his management and leadership philosophies, how he finds balance – and what we can learn from table stakes. Links: https://www.amazon.co.uk/Eleven-Rings-Success-Phil-Jackson/dp/0143125346 (‘Eleven Rings’ by Hugh Delehanty and Phil Jackson) https://www.hospitalitymavericks.com/122-tom-barton-co-founder-of-honest-burgers-on-leading-by-example/ (#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example) https://uk.linkedin.com/in/will-beckett-hawksmoor (Will’s LinkedIn) https://www.instagram.com/hawksmoorrestaurants/?hl=en (Hawksmoor’s Instagram) https://thehawksmoor.com/ (Hawksmoor)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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I love speaking with guests who find different ways of building a business, and today’s guest is no exception. Carly Trisk-Grove is the Co-creator of OPOP (One Plate One Price), a social enterprise restaurant that offers a new model for casual dining. Carly is on a mission to find out how restaurants can be run for the benefit of the community they serve. Carly shares how restaurants can be a catalyst for change in society through three ways: health, work and combating loneliness. Tune in as we discuss having a national restaurant service, self-managed teams, the existential role of restaurants in society – and why everyone needs to work in hospitality for at least six months
Links: https://opop.org.uk/ (OPOP) https://www.instagram.com/opop_oneplateoneprice/?hl=en (OPOP’s Instagram) https://hospitality-mavericks.captivate.fm/episode/114 (#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership) https://hospitality-mavericks.captivate.fm/episode/149 (#149 Julie Kleeman and Yeshi Jampa, Founders of Taste Tibet, on Connecting with Your Community)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Today’s guests – with no prior experience in hospitality – have excelled in their food business. Born and brought up in rural Tibet, Yeshi Jampa learned to cook nomadic food outdoors at a young age. He found his way to Oxford via India, picking up exciting new flavours along the way. They cook the finest, freshest, most authentic Tibetan food this side of the Himalayas. After first being a market stall, they now serve at festivals and private events, and have their own brick and mortar. Julie Kleeman and Yeshi Jampa, Founders of Taste Tibet, join the show to share how the husband and wife team have grown their independent food business. Tune in to learn more about building a loyal following, the life skills needed in hospitality and how they run their kitchen sustainably. This conversation will help remind you to take things more slowly, and not be afraid to ask “why not?” more often. Links: https://www.amazon.com/My-Stir-fried-Life-Ken-Hom/dp/1849549788 (‘My Stir-fried Life’ by Ken Hom) https://explorepartsunknown.com/ (Anthony Bourdhain ) https://hospitality-mavericks.captivate.fm/episode/114 (#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership) https://hospitality-mavericks.captivate.fm/episode/hospitality-and-the-infinite-game-006 (Hospitality and The Infinite Game #006: Purpose and Profit) https://www.tastetibet.com/ (Taste Tibet) https://www.instagram.com/tastetibet/ (Tate Tibet’s Instagram) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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“We don't need to be as busy as we need to be” – Anese Cavanaugh makes a great point in this episode to be conscious of where we spend our time and energy. Anese is the CEO of Active Choices, Inc., and author of several highly impactful books, which we explore more about on the show. Anese is also the creator of the IEP Method® (Intentional Energetic Presence®) and the Positive Energy Workplace™ Initiative, a strategist and advisor to leaders and organizations around the world and a keynote speaker. Today we dive into the importance of self-leadership, the power of not being busy for the sake of it, going slow to go fast, and the IEP Method®. We also visit some of the amazing work Anese and her team are doing with leaders – and how they help them make transformations that build a better culture that produces much better results. Links: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996 (‘Good To Great’ by Jim Collins) https://www.amazon.com/Contagious-Culture-Intentionally-Organization-Thrives/dp/1259584577 (‘Contagious Culture’ by Anese Cavanaugh) https://www.amazon.com/Leader-You-Will-Be-Invitation/dp/0692140549 (‘The Leader You Will Be’ by Anese Cavanaugh) https://hospitality-mavericks.captivate.fm/episode/114 (#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership) https://www.amazon.com/-/es/Jim-Clifton-ebook/dp/B07RDMLJR7 (‘It's the Manager’ by Jim Clifton and Jim Harter) https://www.amazon.com/-/es/Johann-Hari/dp/0593138511 (‘Stolen Focus’ by John Hari) https://hospitality-mavericks.captivate.fm/episode/146 (#146 Samantha Clarke, CEO and Author of ‘Love It Or Leave It’, on the New Way of Leading) https://www.instagram.com/anesecavanaugh/?hl=es (Anese Cavanaugh’s Instagram) https://activechoices.com/ (Active Choices) https://blog.anesecavanaugh.com/subscribe (IEP.io)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Calling in from India, Ashish Tulsian is the co-founder and CEO of POSist – the first company to provide a complete online POS solution for restaurants. Ashish kickstarted his entrepreneurial journey in 2007 by founding a telecom company right out of college. POSist came up when Ashish and co-founder Sakshi Tulsian started hunting for a software solution to automate their own restaurant but ended up creating one for themselves. They now help more than 10,000 restaurants across the world. Ashish boldly claims on the show that “everybody is going to be a tech company” – and he is right. It’s clear that companies that have moved the needle have leveraged technology, and restaurants are no exception. In this episode we explore doing one thing well, the issues with operating from high margins, what we can learn from other industries, and learning from India’s digital infrastructure. Links: POSist: https://www.posist.com/ (https://www.posist.com/) Ashish’s LinkedIn: https://www.linkedin.com/in/ashishtulsian (https://www.linkedin.com/in/ashishtulsian)
6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail: https://hospitality-mavericks.captivate.fm/episode/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail (https://hospitality-mavericks.captivate.fm/episode/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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It’s time to build some robust changes. Today’s guest, Samantha Clarke, is on a mission to create the next generation of change-makers, carving out a happier way of working with more purpose, meaning and intention. Having been a previous guest on the show, it was fascinating to reflect on changes since our pre-pandemic conversation. Samantha runs workshops, talks, coaches, and is the CEO and Author of ‘Love It Or Leave It’. I found this conversation really impactful as Samantha reflects on the new way of leading. Through self-management and reflection, we need to ensure we have the energy and systems for long-term change. Tune in to learn more about looking out for your blind spots, the power of recharging, wind-down routines – and holding space for your team. Links:
34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke, Happiness Consultant, Author and Founder of the Growth & Happiness School: https://hospitality-mavericks.captivate.fm/episode/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke (https://hospitality-mavericks.captivate.fm/episode/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke)
‘Love It Or Leave It’ by Samantha Clarke: https://www.amazon.com/dp/1913068080/ (https://www.amazon.com/dp/1913068080/) ‘Why We Sleep’ by Matthew Walker: https://www.amazon.com/dp/B0752XRB5F/ (https://www.amazon.com/dp/B0752XRB5F/) ‘Eleven Rings’ by Phil Jackson: https://www.amazon.com/dp/0143125346 (https://www.amazon.com/dp/0143125346) The Rise of 'COVID Shame' at Work - VICE: https://www.vice.com/en/article/xgdvvz/what-is-covid-shame-at-work (https://www.vice.com/en/article/xgdvvz/what-is-covid-shame-at-work) Samantha’s Website: https://samanthaand.co/ (https://samanthaand.co/) Love It or Leave It: https://loveitleaveit.co/ (https://loveitleaveit.co/) Love It or Leave It Podcast: https://loveitleaveit.co/podcasts (https://loveitleaveit.co/podcasts) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here? https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/)
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In this conversation, we get some great insights and advice on digital transformation from Nick Popovici the CEO and Co-Founder of Vita Mojo, In this conversation, Nick and Michael discuss the massive opportunity for operators to utilise data and implement digital tools to optimise performance across the business. The level adaption of digital tools in the industry The power of data Who is leading when it comes to digital transformation Megatrends in hospitality technology Challenges around implementing technology The need for organising work differently The opportunity for tech power back of house
If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report Digital Transformation of Hospitality report 2022´, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks. We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation. You can download the report via the link https://www.vitamojo.com/whitepaper/digital-transformation-hospitality-report/ (here ) The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe. Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com)
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What’s it like to run a business with your closest family members? Brooks Kirchheimer, Co-Owner at Hearth and Hill, shares their approach to growing the business and building a unique culture that people want to support and join. Located in Park City, Utah, the independent restaurant has a revived take on contemporary American cuisine that's locally driven. Before opening his own restaurant business he worked for great hospitality businesses like Merriman's Hawaii, and as general manager for Robert Redford’s Sundance Mountain Resort. I had a great time catching up with Brooks to learn more about the future of the independent food scene, being a community restaurant, what growth means to them and the rise of comfort food. Links: ‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 (https://www.amazon.com/dp/0385348339)
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)
Hospitality and The Infinite Game #007: Small Giants: https://hospitality-mavericks.captivate.fm/episode/smallgiants (https://hospitality-mavericks.captivate.fm/episode/smallgiants) Brooks’ email: brooksk@hearth-hill.com Hearth and Hill: https://hearth-hill.com/ (https://hearth-hill.com/) Hearth and Hill Instagram: https://www.instagram.com/hearth_and_hill/ (https://www.instagram.com/hearth_and_hill/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Brindisa has been the home of Spanish food in the UK for over 30 years. It was set up by Monika Linton in the 1980s to share her love for quality Spanish produce to the UK, and her aim has always been to bring excellent food and ingredients from the most remote parts of Spain to Britain and to champion selected smaller producers and their skills. It was amazing to learn how she structures her business with 120 employees through open-book management. We explore working with small producers, growing your business in the right direction, the power of having an HR department, and eating strange foods as a child. Links:
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)
‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 (https://www.amazon.com/dp/0385348339) ‘The Greens Cookbook’ by Deborah Madison: https://www.amazon.com/dp/0553051954 (https://www.amazon.com/dp/0553051954) ‘Brindisa: The True Food of Spain’ by Monika Linton: https://www.amazon.com/dp/0008244170/ (https://www.amazon.com/dp/0008244170/)
56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels: https://hospitality-mavericks.captivate.fm/episode/heartfelt-hospitality-with-neena-jivraj-stevenson (https://hospitality-mavericks.captivate.fm/episode/heartfelt-hospitality-with-neena-jivraj-stevenson)
Brindisa: https://brindisa.com/ (https://brindisa.com/) Brindisa Kitchens: https://www.brindisakitchens.com/ (https://www.brindisakitchens.com/) Monika’s LinkedIn: https://www.linkedin.com/in/monika-linton-9ab22b3/ (https://www.linkedin.com/in/monika-linton-9ab22b3/) Monika’s Instagram: https://www.instagram.com/brindisa_monika/ (https://www.instagram.com/brindisa_monika/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Dino Joannides is a Senior Executive with over 25 years of experience in sales, marketing and general management. He has developed skills in creating a number of high performance teams as well as key relationships with customers, partners and distributors. Currently, he is the Advisor and Senior Executive at Bizimply and rezexe. In this fascinating discussion, we explore the new culture of bookings, being open-minded, how to think like an ally, how we can make the industry an employer of choice – and his former American accent. Links: ‘Semplice’ by Dino Joannides: https://www.amazon.com/dp/1848094205 (https://www.amazon.com/dp/1848094205) Dino’s LinkedIn: https://www.linkedin.com/in/dinojoannides1/ (https://www.linkedin.com/in/dinojoannides1/) Dino’s Instagram: https://www.instagram.com/gastro1/ (https://www.instagram.com/gastro1/) Dino’s Twitter: https://twitter.com/gastro1 (https://twitter.com/gastro1) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Tim Vasilakis, Founder and CEO of The Athenian street food brand, explains how he pivoted his business into a dark kitchen. Through their award-winning gyros, The Athenian has grown from a humble market stall to a small network of locations, earning the title ‘Deliveroo Restaurant of the Year 2020’. In this episode, we discuss reconsidering the positioning of your business, the rise of dark kitchens, focusing on your best dishes, their generous employee loyalty scheme – and the mouthwatering Greek cuisine. Links: ‘Born a Crime’ by Trevor Noah: https://www.amazon.com/dp/0399588191 (https://www.amazon.com/dp/0399588191) The Athenian’s Instagram: https://www.instagram.com/theathenianuk/ (https://www.instagram.com/theathenianuk/) The Athenian Plant Based’s Instagram: https://www.instagram.com/theathenianukpb/ (https://www.instagram.com/theathenianukpb/) Tim’s LinkedIn: https://www.linkedin.com/in/tim-vasilakis-4275b5108?originalSubdomain=es (https://www.linkedin.com/in/tim-vasilakis-4275b5108) The Athenian: https://www.theathenian.co.uk/ (https://www.theathenian.co.uk/)
126 Simon Mitchell, CEO at KERB Food, on Nurturing Future Food Businesses: https://hospitality-mavericks.captivate.fm/episode/126 (https://hospitality-mavericks.captivate.fm/episode/126)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
As many of you know, ‘Good To Great’ by Jim Collins has had a huge impact on me and how I operate my business, so I couldn’t wait to have the ‘Good to Great’ Sherpa Dave Oakley on the show today. Dave helps leaders create breakthrough performance and cultures with his approach called LeadDifferent, and he is the CEO at DOC Inc. If you find your copy of ‘Good To Great’ is gathering dust on the shelf, or you're simply stuck with executing your ideas, this episode will give you some great practical wisdom about how to apply the leadership principles from Jim Collins. Tune in to this episode to learn more about Dave’s unique hiring process, having a do-not-do list, Packard's Law – and what Dave learnt from his high school Russian teacher. Links: ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090/ (https://www.amazon.co.uk/dp/0712676090/) ‘Built To Last’ by Jim Collins: https://www.amazon.co.uk/dp/1844135845/ (https://www.amazon.co.uk/dp/1844135845/) ‘Great By Choice’ by Jim Collins: https://www.amazon.co.uk/dp/0062120999 (https://www.amazon.co.uk/dp/0062120999) ‘First, Break All The Rules’ by Marcus Buckingham: https://www.amazon.co.uk/dp/B00LY17B42 (https://www.amazon.co.uk/dp/B00LY17B42) Dave’s LinkedIn: https://www.linkedin.com/in/dave-oakley-2b77b87 (https://www.linkedin.com/in/dave-oakley-2b77b87)
11: Creating Grand Hotel Experiences With Andrew Mosley: https://www.hospitalitymavericks.com/podcast/episode/337278a8/11-creating-grand-hotel-experiences-with-andrew-mosley-general-manager-of-the-grand-brighton (https://www.hospitalitymavericks.com/podcast/episode/337278a8/11-creating-grand-hotel-experiences-with-andrew-mosley-general-manager-of-the-grand-brighton)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
In this conversation, the insights of Joel Robinson, Digital & Technology Director at Azzurri Group which operates the Zizzi, Ask Italian & Coco di Mama brands, will make you reflect on and revisit your digital transformation journey. In this conversation, Joel and Michael dive into the definition of what digital transformation means and touch on these topics and their impact on business results: The power of having clear digital transformation outcomes Megatrends in hospitality technology Challenges around implementing technology The role of tech in helping solve the staffing crisis Cyber security
If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report ‘DIgital Transformation of Hospitality’, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks. We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation. You can download the report via the link https://resources.vitamojo.com/digital-transformation-hospitality-report (here) The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe. Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Lorraine Copes has a far and wide background in procurement and diversity and inclusion. She’s the Founder of Be Inclusive Hospitality – a not-for-profit organisation with a mission to accelerate racial equality in the Hospitality sector – and a Procurement Consultant. I’ve had Lorraine on previously on the Hospitality and the Infinite Game series discuss the role of diversity and inclusion, so I’m excited to have Lorraine on again to explore how the supply chain is an extension of your business. In this episode we discuss the overall role of the supply chain in hospitality, building fair and transparent relationships, scrutinizing bottom line costs, running a social enterprise – and the future of sustainability. Links: Hospitality and The Infinite Game #008: On Diversity and Inclusion with Lorraine Copes, Founder of Be Inclusive Hospitality: https://podcasts.apple.com/id/podcast/hospitality-and-the-infinite-game-008-on/id1350669816?i=1000539765687 (https://podcasts.apple.com/id/podcast/hospitality-and-the-infinite-game-008-on/id1350669816?i=1000539765687)
134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://hospitality-mavericks.captivate.fm/episode/134 (https://hospitality-mavericks.captivate.fm/episode/134)
103 Amelia Rope, Founder of Hope & Patience, on Starting From Scratch: https://hospitality-mavericks.captivate.fm/episode/103 (https://hospitality-mavericks.captivate.fm/episode/103)
Lorraine’s LinkedIn: https://uk.linkedin.com/in/lorraine-copes-mcips-ab614820 (https://uk.linkedin.com/in/lorraine-copes-mcips-ab614820)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Josh Sharkey is the founder and CEO of meez, the recipe tool for professional chefs. With over 20 years of experience in the restaurant industry, Josh launched the culinary technology company in 2020 to provide chefs the home for all their recipes, menus, and ideas. The interactive database helps users ideate, organise, search, collaborate, share, and ultimately execute their vision. Josh has learnt a lot about starting and scaling a startup, which he shares on the show. We also explore the books that have made an big impact on him, the role of AI, the disruption of hospital food – and how cultures are finally changing across kitchens. Links: Peter Drucker: https://www.amazon.co.uk/Peter-F-Drucker/e/B000AP61TE (https://www.amazon.co.uk/Peter-F-Drucker/e/B000AP61TE) ‘Crossing the Chasm’ by Geoffrey Moore: https://www.amazon.co.uk/dp/0062292986 (https://www.amazon.co.uk/dp/0062292986) ‘The Innovator's Dilemma’ by Clayton Christensen: https://www.amazon.co.uk/dp/1633691780 (https://www.amazon.co.uk/dp/1633691780) ‘Play Bigger’ by Al Ramadan, Dave Peterson, Christopher Lochhead, Kevin Mane: https://www.amazon.co.uk/dp/0062407619 (https://www.amazon.co.uk/dp/0062407619) ‘Zero To One’ by Blake Masters: https://www.amazon.co.uk/dp/0753555204/ (https://www.amazon.co.uk/dp/0753555204/) ‘Lean Startup’ by Eric Ries: https://www.amazon.co.uk/dp/0670921602/ (https://www.amazon.co.uk/dp/0670921602/) ‘Measure What Matters’ by John Doerr: https://www.amazon.co.uk/dp/024134848X/ (https://www.amazon.co.uk/dp/024134848X/)
6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail: https://hospitality-mavericks.captivate.fm/episode/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail (https://hospitality-mavericks.captivate.fm/episode/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail)
Meez: https://www.getmeez.com/ (https://www.getmeez.com/) meez’s Instagram: https://www.instagram.com/getmeez/ (https://www.instagram.com/getmeez/) Josh’s Instagram: https://www.instagram.com/joshlsharkey/ (https://www.instagram.com/joshlsharkey/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Today we’re joined with the Founder of The Pioneers, Matt Grimshaw. The Pioneers are a team of culture engineers who help scale-ups to design and build the People Operating System they need to drive rapid and sustainable growth. It was great having Matt on the show to discuss how your company culture is a source of competitive advantage. We explore how to avoid burnout when scaling, meta cultures, having the courage to be different, open book management, defining growth – and lessons learnt from a philosophy teacher. Links: ‘Good to Great’ by Jim Collins: https://www.amazon.com/dp/0066620996/ (https://www.amazon.com/dp/0066620996/) ‘Team of Teams’ by Gen. Stanley McChrystal, Tantum Collins and David Silverman: https://www.amazon.com/dp/1591847486/ (https://www.amazon.com/dp/1591847486/) The Pioneers: https://thepioneers.co.uk/ (https://thepioneers.co.uk/)
80 Henry Stewart, Chief Happiness Officer at Happy, on Freedom and Trust: https://hospitality-mavericks.captivate.fm/episode/80 (https://hospitality-mavericks.captivate.fm/episode/80)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Hourly makes hiring easier for everybody by turning the hiring process – from explore-to-offer – into a single mobile conversation that removes the dependency on legacy processes that can slow hiring. Today I’m joined by Hourly’s VP of Product Sales Alexandra Berger to learn more about how to best optimise the hiring process. In this discussion we explore what makes a good recruiting process, the power of human interaction, how to find candidates at high volume, positioning your employer brand – and what candidates are looking for in jobs. Links:
56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels: https://hospitality-mavericks.captivate.fm/episode/heartfelt-hospitality-with-neena-jivraj-stevenson (https://hospitality-mavericks.captivate.fm/episode/heartfelt-hospitality-with-neena-jivraj-stevenson)
Alexandra’s LinkedIn: https://www.linkedin.com/in/alexandrakayberger (https://www.linkedin.com/in/alexandrakayberger) Hourly: https://www.hourly.io/ (https://www.hourly.io/) AMS: https://www.weareams.com/ (https://www.weareams.com/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
It was a great pleasure for Michael to connect with an old colleague of his from McDonald’s to talk about digital transformation and how we as leaders can make it happen more effectively. In this conversation, Phil Le-Brun Enterprise Strategist at Amazon Web Services and the former international CIO at McDonald's shares how hospitality businesses now are so dependent on technology and when it breaks down it has huge consequences for business performance. Phil and Michael have a deep dive into digital transformation touching these subjects: The definition of digital transformation The need for a new leadership paradigm to be successful with digital transformation Megatrends in hospitality technology Challenges around implementing technology
We also talk about their next big move when it comes to Digital Transformation in restaurants and much more. If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks. We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation.
You can download the report via the linkhttps://resources.vitamojo.com/digital-transformation-hospitality-report ( here )
The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.
Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
What does it take to make a business that works for you, and not the other way round? Find out what’s holding you back with today’s guest, Nick Cramp. He’s the author of ‘Better Before Bigger: Rethinking Business Success’ and a Transformation Coach. Having worked previously as a business owner, Nick understands that running a company can sometimes feel overwhelming. I had a great time speaking with Nick to learn more about his latest book. We also explore Nick’s coaching process with his clients, what to do when you hit a ‘business plateau’, scaling your story, and why you should dedicate at least one day a week stepping away from work and strategizing. Links: ’Better Before Bigger’ by Nick Cramp: https://www.amazon.co.uk/dp/B093WQFN74 (https://www.amazon.co.uk/dp/B093WQFN74) ‘The Great Game of Business’ by Jack Stack and Bo Burlingham: https://www.amazon.co.uk/dp/B00DIZQVP2/ (https://www.amazon.co.uk/dp/B00DIZQVP2/)
134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://www.hospitalitymavericks.com/podcast/episode/2879b6d8/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan (https://www.hospitalitymavericks.com/podcast/episode/2879b6d8/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan)
Hospitality and The Infinite Game #007: Small Giants: https://hospitality-mavericks.captivate.fm/episode/smallgiants (https://hospitality-mavericks.captivate.fm/episode/smallgiants) Nicks’ website: https://www.nickcramp.com/ (https://www.nickcramp.com/) Nick’s LinkedIn: https://www.linkedin.com/in/nickcramp/ (https://www.linkedin.com/in/nickcramp/)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
From chefs to bartenders, live musicians to DJs, HOMEtainment helps create memorable events from the comfort of your own home. Today I’m joined by the co-founder, Antoine Melon, who has over 25 years of experience in opening and running restaurants and hotels all over the world. Antoine launched HOMEtainment during the pandemic, so I can’t wait to learn more about his experiences. In this episode we explore how to stand out as a premium provider, the home entertainment market, how the HOMEtainment platform works and mental health in hospitality. Links: HOMEtainment: https://www.hometainment.com/ (https://www.hometainment.com/)
121 Daniel Hulme, Founder of On Air Dining, on Agility and creating Experiences at Home: https://hospitality-mavericks.captivate.fm/episode/121 (https://hospitality-mavericks.captivate.fm/episode/121)
Antoine’s LinkedIn: https://www.linkedin.com/in/antoinemelon/ (https://www.linkedin.com/in/antoinemelon/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
It’s great to have another deep dive into digital transformation with Hugo Engel who is Digital Executive at Leon restaurants where he is part of building the restaurant for the future. We will be talking about: how Leon is using digital ordering capabilities to serve and understand customers better. Michael and Hugo talk about: How to use digital ordering capabilities to serve and understand customers better How to put digital tools in the hands of the frontline How data can transform your customer exspirence How digital learning can improve the onboarding process The importance of stopping up and sorting out your tech stack.
We also talk about their next big move when it comes to Digital Transformation in restaurants and much more. Please note that this interview was recorded back in Marts 2021, so lots of things have changed for both LEON & the industry. If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.
We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation.
You can download the report via the link https://resources.vitamojo.com/digital-transformation-hospitality-report (here )
The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.
Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Today’s guest David Lockwood has been involved with the British cheese scene for 25 years – and is currently the Managing Director of Neal's Yard Dairy. The artisanal cheese retailer works with about 40 cheesemakers. They select, mature and sell farmhouse cheese from the UK and Ireland. Their secret to their success? Always have a clear, long-term plan in mind. I had a great time meeting David in person, checking out their dairy in London. Tune in to our conversation as we explore the history of Neal’s Yard, mission statements, paying your staff good salaries, being flavour-driven, treating your suppliers like they are your partners – and his brief stint working on Wall Street. Links: Neal’s Yard Dairy: https://www.nealsyarddairy.co.uk/ (https://www.nealsyarddairy.co.uk/)
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)
91 Pim de Morree, Co-Founder of Corporate Rebels, on Progressive Missions: https://hospitality-mavericks.captivate.fm/episode/91 (https://hospitality-mavericks.captivate.fm/episode/91)
David’s email: david@nealsyarddairy.co.uk Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Lee Curtis, CCHP, co-founded RESIDE in November 2017. RESIDE’s core purpose is to fundamentally change the short-term rental and alternative accommodation marketplace by leveraging their operational expertise, 3SIXTY technology platform and globally vetted supply chain to deliver a curated, compliant and high-touch, hyper local experience to guests anywhere in the world. In this fascinating conversation, I explore with Lee about the future of travel and the short stay trends we are now seeing across the industry. We also touch on compliance, embedding human touch points within technology, the range of consumer ‘travel skillsets’, sustainable trips – and David Brent. Links: RESIDE: https://staywithreside.com/ (https://staywithreside.com/) Lee’s LinkedIn: https://www.linkedin.com/in/lee-curtis-cchp-17196210 (https://www.linkedin.com/in/lee-curtis-cchp-17196210)
88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88 (https://hospitality-mavericks.captivate.fm/episode/88)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
In this Digital Titans conversation, our guest is James Sandrini Co-Founder & Strategy Director at 48.1. They are a creative agency in London that helps companies to get clarity on their brand and positioning and help to tell their story clearly to customers and employees. In this conversation, we talk about the power step back start to get the strategy right before just doing it. We talk about too many leaders just trying to copy what works somewhere else and don’t strategise on what is the right solution for their brand. He shares examples of companies that use this time to work on strategy instead of just putting out the fires. James shares how he has observed that the consumers now have accepted and expect that digital ordering and sees it as a fundamental factor when they engage with hospitality businesses. We also talk about their next big move when it comes to Digital Transformation in restaurants and much more.
If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.
We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation.
You can download the report via the link https://resources.vitamojo.com/digital-transformation-hospitality-report (here ) or via this link: https://resources.vitamojo.com/digital-transformation-hospitality-report
The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe.
Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
The GC Index® is the organimetric that empowers organisations to drive performance and achieve innovation by creating game-changing teams and cultures. Today we’re joined by the Co-Founder and Chief Polisher, Nathan Ott. His fundamental belief is that everyone can make an impact in their world. As such, he has created a global community of GC Partners and GCologists, who are committed to fostering the impact and contribution from everyone around the globe. In this conversation we unpack how the GC Index works and the five different business owner types. Live on the show, we also go through my results from the test to find out about my ‘Game Changer’ tendencies. Don’t forget to also check out my interview with the other Co-Founder, Dr John Mervyn-Smith, linked in the show notes below. Links: Nathan’s LinkedIn: https://uk.linkedin.com/in/nathanott (https://uk.linkedin.com/in/nathanott) The GC Index: https://www.thegcindex.com/ (https://www.thegcindex.com/)
31: Making Your Impact With Dr John Mervyn-Smith, Director of The GC Index: https://hospitality-mavericks.captivate.fm/episode/31-making-your-impact-with-dr-john-mervyn-smith-director-of-the-gc-index (https://hospitality-mavericks.captivate.fm/episode/31-making-your-impact-with-dr-john-mervyn-smith-director-of-the-gc-index)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Welcome to this special podcast series, Digital Titans, brought to you by Vita Mojo and Hospitality Mavericks. Tune into Amie from Vita Mojo who is excited to take you on this journey, as we explore the digital transformation within hospitality. During this series, you’ll hear from industry leaders from the likes of Leon, the Azzuri Group and Amazon. We’ll talk through how they transformed their business with digital solutions while meeting the changing needs of the market. If you have not yet got your version of the new free report “Digital transformation in hospitality” get it here now👇 https://resources.vitamojo.com/digital-transformation-hospitality-report (https://resources.vitamojo.com/digital-transformation-hospitality-report) The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe. Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
There’s one thing using technology in your business, and there is another thing implementing it. The Food and Beverage Global Business Unit at Oracle helps organizations connect every guest interaction to your back-of-house operations. With me today is Tim Brown, the unit’s Vice President of Global Solution Engineering. He leads an international team of experienced technical sales consultants dedicated to devising and deploying pioneering IT solutions that accelerate innovation for food and beverage customers. I’m excited to learn from Tim how the industry can get the best out of technology. We also talk about dealing with ‘spaghetti’ architecture, how to help your staff with technology, voice-activated devices, revenue forecasting, and building loyalty. Links: Oracle for Food and Beverage: https://www.oracle.com/industries/food-beverage/ (https://www.oracle.com/industries/food-beverage/) Tim’ LinkedIn: https://www.linkedin.com/in/timpbrown69/ (https://www.linkedin.com/in/timpbrown69/) Tim’s Twitter: https://twitter.com/timpbrown (https://twitter.com/timpbrown)
83 Mark Gausden, Vice President at Oracle, on Your Digital Strategy: https://hospitality-mavericks.captivate.fm/episode/83 (https://hospitality-mavericks.captivate.fm/episode/83)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
The Dubai Opera House, Four Seasons, Hard Rock, the Atlantis resorts – these are just a few of the notable projects designed by EDSA, a planning, landscape architecture and urban design firm founded in 1960. Dialling in from the US is ESDA’s Principal Richard Centolella, where he leads the Baltimore studio and oversees operations in New York City. He is a true maverick when it comes to designing functional, realistic, and engaging places for people. This conversation brings to light how we need to optimise spaces and environments for our customers and staff as we enter this new post-pandemic paradigm. Tune in as we discuss the future for developers and the real estate market, regenerative landscape design, staycation trends and the role of mentorship. Links:
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)
30 Setting The Stage For The Best Hospitality Experiences with David Chenery: https://hospitality-mavericks.captivate.fm/episode/30-setting-the-stage-for-the-best-hospitality-experiences-with-david-chenery (https://hospitality-mavericks.captivate.fm/episode/30-setting-the-stage-for-the-best-hospitality-experiences-with-david-chenery)
EDSA: https://www.edsaplan.com/ (https://www.edsaplan.com/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Throughout this series, we’ve explored the impactful ways of running a hospitality business, but the ultimate key to any business is to truly embody a diverse organisation. We are on a huge journey of learning when it comes to diversity and inclusion, and there are some clear blindspots as white men, so we needed to bring on Diversity and Inclusion expert Lorraine Copes as our guest. Lorraine is the founder of Be Inclusive Hospitality – a not-for-profit organisation with a mission to advance racial equity in Hospitality, Food & Drink. In this conversation, we explore how to create inclusive environments, passive racism, working with experts in the field of diversity and inclusion, and using data to review what needs to be done. It’s time to understand your biases, and learn how to challenge them, so we can create a space where everyone belongs. Why not tune in to our previous conversations here👇 https://player.captivate.fm/collection/5250d62b-a30f-42fa-a9f0-4d0ad27b73bb Resources mentioned: Be Inclusive Hospitality: https://www.bihospitality.co.uk/ (https://www.bihospitality.co.uk/) Imbibe UK: https://live.imbibe.com/en-gb.html (https://live.imbibe.com/en-gb.html) Lorraine’s LinkedIn: https://www.linkedin.com/in/lorraine-copes-mcips-ab614820 (https://www.linkedin.com/in/lorraine-copes-mcips-ab614820) Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/) Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
With our shared passion for checklists, Carina Martins Nakamá joins the show to reveal the power of having plans and processes in place so you can operate from a place of calmness. Carina is the Founder and Director of Benessere, which helps people and organisations in hospitality become healthier, happier and more prosperous. Carina has an MBA in Business Management at Fundacao Getulio Vargas – considered one of the best business schools in Latin America, and later in the UK further specialised in Project Management and Process Improvement, becoming a certified Project Management Professional, Agile, Prince2 and Lean Practitioner. Before moving on to launch her own business, Carina was Director of Processes and Continuous Improvement at Kognitiv, a global travel and loyalty startup. Today we explore setting a plan for your staff. We also talk about leveraging digital tools, self-leadership, e-learning, fixing the fundamentals – and so much more. Links: ‘Good To Great’ by Jim Collins: https://www.amazon.com/dp/0066620996 (https://www.amazon.com/dp/0066620996)
35: It's All About The Team With Marta Pogroszewska, Managing Director of Gail's: https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska (https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska)
Benessere: https://www.benessere.uk/ (https://www.benessere.uk/) Carina’s LinkedIn: https://www.linkedin.com/in/crcmn/ (https://www.linkedin.com/in/crcmn/)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Paddy & Scott’s is a true maverick coffee business. They cut out the middle-men and conglomerates; shortening the distance between coffee grower and coffee drinker. In 2016 they took on their very own coffee farm in Meru, Kenya, working directly with a family who have been growing coffee for generations. Paddy & Scott’s now produce over 30,000 cups of coffee per day: from their own fuelling stations to over 150 branded concessions. MD at Paddy & Scott’s, Jonathan Reed, joins the show to share how their coffee empire continues to expand. In this episode we explore their flat hierarchy business, the power of reprioritising, the impact of core hires, how their reduced open days have boosted performance – and why a lot can be achieved with a humble cup of coffee. Links: ‘Shoe Dog’ by Phil Knight: https://www.amazon.com/dp/B0176M1A44 (https://www.amazon.com/dp/B0176M1A44) ‘Maverick’ by Ricardo Semler: https://www.amazon.com/dp/0446670553 (https://www.amazon.com/dp/0446670553) YouTube: https://www.youtube.com/user/PaddyandScottcoffee (https://www.youtube.com/user/PaddyandScottcoffee) Paddy & Scott's Shop: https://paddyandscotts.shop/ (https://paddyandscotts.shop/)
29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food: https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food (https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here) Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
We’re excited to be back with Hospitality and The Infinite Game, and today we dig into the different nuances of growth. A book that’s had a huge impact on us is ‘Small Giants’ by journalist Bo Burlingham. It explores what some of the most remarkable, under-the-radar companies are doing, and questions the usual definitions of business success. In this discussion, we unpick some key insights from the book, like finding your business mojo and looking at effort positively. We also explore the cultural changes as your business grows, financial freedom, how to maintain and improve the soul of the business – and ultimately, what type of growth is right for your business. Resources mentioned: ‘Small Giants’ by Bo Burlingham: https://www.amazon.com/dp/014310960X (https://www.amazon.com/dp/014310960X) ‘Good to Great’ by Jim Collins: https://www.amazon.com/dp/0066620996/ (https://www.amazon.com/dp/0066620996/)
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)
122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122 (https://hospitality-mavericks.captivate.fm/episode/122)
127 Barry O’Reilly, Co-Founder of Nobody Studios, on How to Unlearn: https://hospitality-mavericks.captivate.fm/episode/127 (https://hospitality-mavericks.captivate.fm/episode/127)
Danny Meyer on Masters of Scale: https://mastersofscale.com/danny-meyer-when-and-how-to-ignore-conventional-wisdom/ (https://mastersofscale.com/danny-meyer-when-and-how-to-ignore-conventional-wisdom/) Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
People stay at companies because they’re developing and progressing, not because their leaders think they ‘know it all’. To build this progressive culture, today’s guest shares how the skill in unlearning is more important than ever. Dialling in from the US, Barry O’Reilly is the Co-Founder of Nobody Studios, and author of ‘Unlearn’ and ‘Lean Enterprise’. He has pioneered the intersection of business model innovation, product development, organisational design, and culture transformation. In this episode, we discuss the three steps to unlearning, ‘culture hacks’, lessons from high performance companies, how to have difficult conversations with your employees, and Barry’s personal experience of unlearning that helped him write his latest book. Links: ‘Unlearn’ by Barry O’Reilly: https://www.amazon.com/dp/1260143015 (https://www.amazon.com/dp/1260143015) ‘Good to Great’ by Jim Collins: https://www.amazon.com/dp/0066620996/ (https://www.amazon.com/dp/0066620996/) Icon Meals: https://iconmeals.com/ (https://iconmeals.com/) Nobody Studios: https://nobodystudios.com/ (https://nobodystudios.com/) The Unlearn Podcast: https://www.unlearn.online/podcast (https://www.unlearn.online/podcast) Unlearn.online: https://www.unlearn.online/ (https://www.unlearn.online/)
95 Ally Gordon, Coach and Mentor, on Your Belief System: https://hospitality-mavericks.captivate.fm/episode/95 (https://hospitality-mavericks.captivate.fm/episode/95)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here) Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Simon Mitchell went from being a 90s DJ to his own events company, Impulse, in 2003, before joining Concerto Group in 2011. In early 2016, Simon joined as MD for KERB – a household name in the UK street food market. The membership organisation is dedicated to the incubation and acceleration of London’s most innovative street food businesses. Street food is an incredible way of starting your own food business. Find out in this episode how KERB helps support new talent, the major changes the company has had to make this year, and the trend that’s here stay: looking beyond just profits – how to make real social impact through your business. Links:
122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122 (https://hospitality-mavericks.captivate.fm/episode/122)
KERB Food: https://www.kerbfood.com/ (https://www.kerbfood.com/)
94 Elvin Turner, Author of 'Be Less Zombie', on Big Ideas: https://hospitality-mavericks.captivate.fm/episode/94 (https://hospitality-mavericks.captivate.fm/episode/94)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
There’s no doubt that the food delivery business supports the big chains but not the independent ones. Enter a real changemaker: Toby Savill, Co-Founder and CEO at Foodstuff – a new food delivery company in the UK which works with only independents, supports riders on living wage, and provides a zero emissions delivery. What’s more, Foodstuff launched during the pandemic, yet they’ve managed to scale across multiple locations in the UK – including Manchester, Bristol and Cambridge. Tune in to this conversation as we discuss the power of brand association, what it’s like challenging Just Eat and Uber Eats, Foodstuff’s restaurant vetting process, and building their advisory board. Links: Foodstuff: https://wearefoodstuff.co.uk/ (https://wearefoodstuff.co.uk/) Special Edition Episode: Out of the Blocks LAP ONE: https://hospitality-mavericks.captivate.fm/episode/special-edition-episode-out-of-the-blocks-with-peter-backman-and-michael-tingsager (https://hospitality-mavericks.captivate.fm/episode/special-edition-episode-out-of-the-blocks-with-peter-backman-and-michael-tingsager) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Peter Backman and Michael Tingsager have chosen to come together to create a series of conversations to help leaders in the food and drinks industry to get better out of the starting blocks recovering from a pandemic, no one wanted and no one was ready for. We don't have all the answers but we wish to share our observations and insights which can help leaders to make better decisions about their strategies and tactics as they navigate through the time ahead. Key takeaways from this episode are: The current impact on the world and the food drinks industry The delivery market is changing The debt crisis and landlords Staffing Crisis COVID Scare How the future of the industry might look 6-12 months from now
Links: https://www.linkedin.com/in/peter-backman-38305a6/ (https://www.linkedin.com/in/peter-backman-38305a6/) https://www.peterbackmanfs.com/ (https://www.peterbackmanfs.com/) https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) https://www.hospitalitymavericks.com/ (https://www.hospitalitymavericks.com/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter) More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here)
This podcast uses the following third-party services for analysis:
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Mary Sue Miliken is one of my personal heroes. With over four decades of experience working in the hospitality sector, she has created a true legacy through her sustainability, social and culinary goals. Mary is an American chef, restaurateur, cookbook author, activist, and radio and TV personality. She is best known for Border Grill restaurants, trucks, and catering, which she runs with her business partner of more than 35 years, Susan Feniger. In this conversation we discuss what it’s like to work with a business partner, being a ‘celebrity chef’, lobbying legislators, overcoming the diversity challenges in the industry, leveraging women-owned restaurants – and working with Julia Childs. Links:
122 Tom Barton, co-founder of Honest Burgers, on Leading by Example: https://hospitality-mavericks.captivate.fm/episode/122 (https://hospitality-mavericks.captivate.fm/episode/122)
Regarding Her: https://www.regardingherfood.com/ (https://www.regardingherfood.com/) The James Beard Foundation: https://www.jamesbeard.org/ (https://www.jamesbeard.org/) Instagram: https://www.instagram.com/marysuemilliken/ (https://www.instagram.com/marysuemilliken/) BorderGrill.com: https://www.bordergrill.com/ (https://www.bordergrill.com/)
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Systems, culture and business – those are the foundations for a successful, sustainable business. Jim Laube, Founder of RestaurantOwner.com, shares some practical applications and what you can start doing today. Join us as we explore the relationship between leadership and culture, and what we mean by ‘culture’. We also discuss communicating your values, empowering your staff, and practising daily gratitude. RestaurantOwner.com was founded in 1998 by Jim Laube. With a diverse food service background beginning in high school, Jim has held positions in the restaurant industry as a server, bartender, manager, controller and CFO. Today, Jim is focused on creating resources and training programs that support the creation of more independent restaurant success stories. Links: ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090 (https://www.amazon.co.uk/dp/0712676090)
32 The Rise of The Independent Restaurant Owners With Barry Shuster: https://hospitality-mavericks.captivate.fm/episode/32-the-rise-of-the-independent-restaurant-owners-with-barry-shuster (https://hospitality-mavericks.captivate.fm/episode/32-the-rise-of-the-independent-restaurant-owners-with-barry-shuster)
‘The Culture Engine’ by Chris Edmunds: https://www.amazon.co.uk/dp/B00MG2KN3O/ (https://www.amazon.co.uk/dp/B00MG2KN3O/) ‘The Culture Fix’ by Will Scott: https://www.amazon.co.uk/dp/B08L6Y1KB4/ (https://www.amazon.co.uk/dp/B08L6Y1KB4/)
29: Enriching Lives With Mowgli's Nisha Katona, Founder & MD of Mowgli Street Food: https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food (https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food)
RestaurantOwner.com: https://www.restaurantowner.com/ (https://www.restaurantowner.com/) jim@restaurantowner.com
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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This is the first face-to-face conversation I’ve had since the pandemic, and I’m super excited to meet the co-founder of Honest Burgers, Tom Barton, in Brighton – where the business was conceived. Starting from humble beginnings, they now have burger restaurants in London, Reading, Bristol, Cambridge, Cardiff, Brighton, Manchester and Liverpool. They make British beef patties in their own butchery, and most of their ingredients are homemade. We discuss what it means to be honest, being an ‘anti-chain’, their Honest X Incubator initiative, eating food with your hands, regenerative farming, their role in climate change as a beef business – and green corduroy flares. Links: Clarkson’s Farm: https://www.primevideo.com/detail/0SHGKA0J8D4G01ZGD647627NEJ (https://www.primevideo.com/detail/0SHGKA0J8D4G01ZGD647627NEJ) Honest Burgers: https://www.honestburgers.co.uk/ (https://www.honestburgers.co.uk/)
77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://hospitality-mavericks.captivate.fm/episode/77 (https://hospitality-mavericks.captivate.fm/episode/77)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Daniel Hulme has a phenomenal approach to learning and unlearning. He has built multiple businesses, launched restaurants and bars – all from starting as a chef at 16 years old. As founder of On Air Dining, a unique Culinary Concierge Service and it’s sister brand On Air Interiors, supplying the world’s finest soft furnishings to aircraft, yachts and houses. His company has created a globally unique system of cooking, packaging and delivering of high end food on board an aircraft. In this conversation we explore the at-home cooking market, what it's like cooking on a plane, recovering from burnout and adrenal fatigue, watching out for ‘energy vampires’ – and why we need to jump on trampolines more. Links: ‘Crossing the Chasm’ by Geoffrey Moore: https://www.amazon.co.uk/dp/0062292986 (https://www.amazon.co.uk/dp/0062292986) ‘The E-Myth Revisited’ by Michael E. Gerber: https://www.amazon.co.uk/dp/B00FZXTPS0 (https://www.amazon.co.uk/dp/B00FZXTPS0) ‘The Art of War’ by Sun Tzu: https://www.amazon.co.uk/dp/1509827951/ (https://www.amazon.co.uk/dp/1509827951/) ‘Sun Tzu and the Art of Business’ by Mark R. McNeilly: https://www.amazon.co.uk/dp/B0067MZHR6/ (https://www.amazon.co.uk/dp/B0067MZHR6/) Daniel’s LinkedIn: https://uk.linkedin.com/in/daniel-hulme-82739720 (https://uk.linkedin.com/in/daniel-hulme-82739720) On Air Dining: https://onairdining.com/ (https://onairdining.com/)
94 Elvin Turner, Author of 'Be Less Zombie', on Big Ideas: https://hospitality-mavericks.captivate.fm/episode/94 (https://hospitality-mavericks.captivate.fm/episode/94)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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A dark kitchen serves customers exclusively by delivery, operating as a separate food vendor from an existing restaurant's kitchen. It’s certainly a smart business model, but many brands can flop after launching. So what does it take to create visibility out of the kitchen’s invisibility? Having run his own food supply business for nearly 30 years, Azher Rubbani has been on a journey of transformation and decided to launch his own dark kitchen, Chowbunch, during the pandemic. Azher joins me today to share some really practical insights into how to launch a successful dark kitchen – from startup costs and following a multi-brand model. Tune in as we explore how strong brands exist virtually, A/B testing ingredients, virtual queues, servant leadership – and dispelling some of the key myths. Links: Azher’s LinkedIn: https://uk.linkedin.com/in/azherrubbani (https://uk.linkedin.com/in/azherrubbani) Chowbunch.com: https://www.chowbunch.com/ (https://www.chowbunch.com/) CombatFiles.com: https://www.combatfiles.com/ (https://www.combatfiles.com/) Coming Back Stronger Episode 5 with Yazz Abdulla: https://hospitality-mavericks.captivate.fm/episode/coming-back-stronger-episode-5-yazz-abdulla (https://hospitality-mavericks.captivate.fm/episode/coming-back-stronger-episode-5-yazz-abdulla) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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“I don’t want to share the finances” to “I’m not good with numbers”... these are all common phrases that hold us back as leaders. So today I bring on a real financial maverick, David Lund, who helps people get comfortable with numbers. He is the Founder of Hotel Financial Coach and supports leaders of hotel firms through financial training. David’s background includes over 30 years as a Regional Controller, Corporate Financial Director, Hotel Manager and Controller throughout North America. Calling in from New England, I found out from David how to empower everyone in your team to be savvy with the finances. In this conversation, we discuss open-book management, investments versus expenses, the power of financial training, compound interest – and his business pivot over the pandemic. Links:
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)
https://www.amazon.co.uk/dp/1848549253 (‘The One Thing’ by Gary Keller) Hotel Financial Coach: https://hotelfinancialcoach.com/ (https://hotelfinancialcoach.com/) David’s email: david@hotelfinancialcoach.com David’s LinkedIn: https://www.linkedin.com/in/david-lund/ (https://www.linkedin.com/in/david-lund/)
3: How to Increase Restaurant Profitability With Ivan Brewer: https://hospitality-mavericks.captivate.fm/episode/3-how-to-increase-restaurant-profitability-with-ivan-brewer-restaurant-profitability-expert-thought-leader (https://hospitality-mavericks.captivate.fm/episode/3-how-to-increase-restaurant-profitability-with-ivan-brewer-restaurant-profitability-expert-thought-leader)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Today’s guest proves how the hospitality industry is so flexible. Consultant Jon Spiteri is currently a partner of Sessions Arts club – a creative studio from painter Jonny Gent together with partner architect Russell Potter. Located in a restored 18th century Grade II former courthouse on Clerkenwell Green, Sessions Arts Club brings together art, people, food and wine. Like most of us, Jon’s work was massively affected by the pandemic, but having a clear vision helped him navigate through it. I’m excited to have Jon on the show to discuss how he closely involves his staff in the business, sticking to your guns, working with investors – and eating at 4pm. Links:
114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)
‘Setting the Table’ by Danny Meyer: https://www.amazon.co.uk/dp/0462099253 (https://www.amazon.co.uk/dp/0462099253) Jon’s Instagram: https://www.instagram.com/spitz69/ (https://www.instagram.com/spitz69/) Jon’s Twitter: https://twitter.com/spitz69 (https://twitter.com/spitz69)
13 Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 1: https://hospitality-mavericks.captivate.fm/episode/13-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-1 (https://hospitality-mavericks.captivate.fm/episode/13-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-1)
14 Staying True to Moshimo With Karl Jones, Director at Moshimo - Part 2: https://hospitality-mavericks.captivate.fm/episode/14-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-2 (https://hospitality-mavericks.captivate.fm/episode/14-staying-true-to-moshimo-with-karl-jones-director-at-moshimo-part-2)
Connect with the podcast: Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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As a founder of two hospitality brands, today’s guest is a true early adopter with technology. JP Then believes you can reach so many more customers if you have an omni-channel strategy. He is the founder of Slerp, an on-demand e-commerce and order management system, and Crosstown Doughnuts, a London brand specialising in handcrafted doughnuts and specialty coffee. Tune in to find out more about using ecommerce systems fit for hospitality. We also discuss finding a business partner, the future of sharing spaces, the ‘nothing to lose’ mentality, how to avoid gimmicky technology – and pairing beer with doughnuts. Links: KAM Media studies: https://kam-media.co.uk/resources/ (https://kam-media.co.uk/resources/) Slerp: https://www.crosstown.co.uk/ (https://www.crosstown.co.uk/) Crosstown: https://www.slerp.com/ (https://www.slerp.com/) JP’s LinkedIn: https://www.linkedin.com/in/jpthen/ (https://www.linkedin.com/in/jpthen/)
110 Christophe Delacroix, Co-Founder of StoreKit: https://hospitality-mavericks.captivate.fm/episode/110 (https://hospitality-mavericks.captivate.fm/episode/110)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Tim Foster joins the show to help arm you with your recruitment tactics. Tim is Head of Being Awesome at the Yummy Pub Co, which operates pubs in London and Surrey. Yummy Pub is a boutique pub company founded in 2007 by Tim, Anthony Pender and Jason Rowlands. They’ve learnt how a hospitality business can survive and thrive amidst a pandemic, through adaptability, staff engagement, and a resilient mindset. Tim’s drive and ambition to succeed is infectious. In this discussion, Tim shares how he uses his staff as Yummy Pub’s competitive edge. We also explore the power of honesty, creative approaches to training and development, the ‘fully booked’ mentality, customer perception and reviews, and celebrating successes. Links: Yummy Pub Co: https://www.yummypubs.co.uk/ (https://www.yummypubs.co.uk/)
107 Marco Reick, Director of People & Talent at QOOT Co, on Fixing the Talent Crisis: https://hospitality-mavericks.captivate.fm/episode/107 (https://hospitality-mavericks.captivate.fm/episode/107)
Tim’s LinkedIn: https://www.linkedin.com/in/foster-tim-440626a/ (https://www.linkedin.com/in/foster-tim-440626a/) Letterbox Cocktails: http://www.letterboxcocktails.shop/ (http://www.letterboxcocktails.shop/)
35: It's All About The Team with Marta Pogroszewska, MD of Gail's: https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska (https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Award-winning PR and media expert Sangeeta Waldron is the founder of Serendipity PR and the author of The PR Knowledge Book and Corporate Social Responsibility is Not Public Relations. She is often invited to events both nationally and globally, where she speaks about the media, Corporate Social Responsibility (CSR) and diversity in business. In this fascinating discussion, we explore what it takes for businesses to fully embody their corporate social responsibility. Tune in to this interview to find out more about the pioneering businesses, combatting greenwashing, the drive for more diversity and inclusion, learning from our next generation of savvy consumers, and what tipping point we’re in right now. Links: ‘Corporate Social Responsibility is Not Public Relations’ by Sangeeta Waldron: https://www.amazon.co.uk/Corporate-Social-Responsibility-Public-Relations/dp/1911671421/ (https://www.amazon.co.uk/Corporate-Social-Responsibility-Public-Relations/dp/1911671421/) The UN 17 Goals: https://sdgs.un.org/goals (https://sdgs.un.org/goals) Superdrug’s Social Responsibility Report 2021: https://www.superdrug.com/medias/custom-content/projects/2021/e05-DGFS/Doing%20Good%20Feels%20Super%20-%20Superdrug%20Report%202021.pdf (https://www.superdrug.com/medias/custom-content/projects/2021/e05-DGFS/Doing%20Good%20Feels%20Super%20-%20Superdrug%20Report%202021.pdf) Hiut Jeans: https://hiutdenim.co.uk/ (https://hiutdenim.co.uk/) Twitter: https://twitter.com/SangeetaWaldron (https://twitter.com/SangeetaWaldron) LinkedIn: https://www.linkedin.com/in/sangeetawaldron/ (https://www.linkedin.com/in/sangeetawaldron/) Serendipity PR: https://serendipitypr.co.uk/ (https://serendipitypr.co.uk/)
50 Time for a system change with Zoey Henderson: https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson (https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here) Together with our partner Bizimply we are conducting a survey to understand how leaders in the industry are transforming their organisations to deliver the experience both employees and customers are demanding. Fill in the survey here: https://hospitalitymavericks.typeform.com/to/t0vQz39b (https://hospitalitymavericks.typeform.com/to/t0vQz39b) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Ari Weinzweig is a true maverick when it comes to leadership and sticking to a vision. He believes in the need to build a business that not only achieves great business results but also makes a significant positive impact on your people, community and our planet. Ari is the Co-Founder of Zingerman's Delicatessen, which is a nationally renowned food icon. Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Over the years, Ari has written a range of books and pamphlets including Zingerman’s Guide to Good Leading, and many other great books and pamphlets you can find via their website. With a 2032 vision already in place, Ari has crafted the power of self-leadership and detailed missions. Join our conversation as we discuss how to better manage yourself, the art of visioning, teaching systems design, the power of language, and how to have a healthy relationship with time. Links: ‘Small Giants’ by Bo Burlingham: https://www.amazon.co.uk/Small-Giants-Companies-Choose-Instead/dp/1591841496 (https://www.amazon.co.uk/Small-Giants-Companies-Choose-Instead/dp/1591841496) ZingTrain pamphlets: https://shop.zingtrain.com/collections/pamphlets (https://shop.zingtrain.com/collections/pamphlets) ‘The Choice’ by Edith Eger: https://www.amazon.co.uk/Choice-true-story-hope/dp/1846045126/ (https://www.amazon.co.uk/Choice-true-story-hope/dp/1846045126/) ‘Man’s Search For Meaning’ by Viktor Frankl: https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/ (https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/) John O'Donohue: https://www.amazon.co.uk/John-ODonohue/e/B001H6N9TK (https://www.amazon.co.uk/John-ODonohue/e/B001H6N9TK) Peter Koestenbaum: https://www.amazon.co.uk/Peter-Koestenbaum/e/B000APFMYY (https://www.amazon.co.uk/Peter-Koestenbaum/e/B000APFMYY) ‘All About Love: New Visions’ by Bell Hooks: https://www.amazon.co.uk/All-About-Love-Visions-Paperback/dp/0060959479 (https://www.amazon.co.uk/All-About-Love-Visions-Paperback/dp/0060959479) ‘The Artist's Way’ by Julia Cameron: https://www.amazon.co.uk/Artists-Way-Spiritual-Higher-Creativity/dp/1788164296/ (https://www.amazon.co.uk/Artists-Way-Spiritual-Higher-Creativity/dp/1788164296/) ‘If You Want to Write’ by Brenda Ueland: https://www.amazon.co.uk/If-You-Want-Write-Independence/dp/9650060286/ (https://www.amazon.co.uk/If-You-Want-Write-Independence/dp/9650060286/) ‘How Not To Be Afraid’ by Gareth Higgins: https://www.amazon.co.uk/How-Not-Afraid-Everything-Terrifying/dp/178622318X/ (https://www.amazon.co.uk/How-Not-Afraid-Everything-Terrifying/dp/178622318X/) ‘To Make Our World Anew’ by Robin Kelley: https://www.amazon.co.uk/Make-Our-World-Anew-Americans/dp/0195139453 (https://www.amazon.co.uk/Make-Our-World-Anew-Americans/dp/0195139453) ari@zingermans.com
62 Leading with radical acceptance with Dr Vikki Barnes: https://hospitality-mavericks.captivate.fm/episode/62-leading-with-radical-acceptance-with-dr-vikki-barnes (https://hospitality-mavericks.captivate.fm/episode/62-leading-with-radical-acceptance-with-dr-vikki-barnes)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here) Together with our partner Bizimply we are conducting a survey to understand how leaders in the industry are transforming their organisations to deliver the experience both employees and customers are demanding. Fill in the survey here: https://hospitalitymavericks.typeform.com/to/t0vQz39b (https://hospitalitymavericks.typeform.com/to/t0vQz39b)
https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are...
Binge Marketing is a marketing strategy that has you developing a long-term relationship with your audience using serial content. This fosters trust and lays a foundation for the realisation of your marketing goals. The person behind this concept is Carlijn Postma, founder of the content marketing agency The Post and author of ‘Binge Marketing: The Best Scenario for Building Your Brand’. I invited Carlijn on to the show to find out how this methodology works, and how you can start implementing these ideas for your business. Join us as we discuss having a long-term vision with your purpose, expanding your story in serial format, some storytelling techniques like the ‘hero's journey, the lessons learnt from her advertising career, and how brands are getting Netflix documentary series. If after listening to the conversation you want her book you can get it https://carlijnpostma.com/en/product/book-binge-marketing-english/ (here), and she has also kindly offered the Maverick Community a special discount of 20% off her online course https://bingemarketing.thinkific.com/courses/10-day-online-course-binge-marketing ("10-Day Online Course "Binge Marketing"). Here you will learn to create your own Binge Marketing strategy. Please use the code: HOSPITALITY2021 when you buy https://bingemarketing.thinkific.com/courses/10-day-online-course-binge-marketing (here) Links: ‘Binge Marketing’ by Carlijn Postma: https://www.amazon.co.uk/Binge-Marketing-Scenario-Building-Brand/dp/1911671049 (https://www.amazon.co.uk/Binge-Marketing-Scenario-Building-Brand/dp/1911671049) Oatly: https://www.oatly.com/uk/ (https://www.oatly.com/uk/) 1% For The Planet: https://www.onepercentfortheplanet.org/ (https://www.onepercentfortheplanet.org/) Hiut Jeans: https://hiutdenim.co.uk/ (https://hiutdenim.co.uk/) Sweetgreen: https://www.sweetgreen.com/ (https://www.sweetgreen.com/)
112 Jon Davies, MD of Levy UK and Ireland, on the Circular Food Economy: https://hospitality-mavericks.captivate.fm/episode/112 (https://hospitality-mavericks.captivate.fm/episode/112)
CarlijnPostma.com: https://carlijnpostma.com/ (https://carlijnpostma.com/) ThePost.nl: https://thepost.nl/ (https://thepost.nl/)
55 The future is for Brands that care with Katy Moses: https://hospitality-mavericks.captivate.fm/episode/55-with-katy-moses- (https://hospitality-mavericks.captivate.fm/episode/55-with-katy-moses-)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Levy UK is the catering and hospitality partner to many of the UK's iconic sport, leisure, heritage, performing venues, conference and exhibition centres – and with that comes great responsibility for a green future. MD of Levy UK and Ireland Jon Davies shares how so much is possible to change within the catering and hospitality industry, and why the future is bright. In this inspiring conversation, we learn more about how such a large catering company is tackling food waste and working with sustainable suppliers. We also discuss rewilding land, educating people’s food choices, preparing for this year’s UN Climate Change Conference of the Parties (COP26), finding sustainable solutions for clients – and the power of oyster mushrooms. Links: City Harvest: https://www.cityharvest.org.uk/ (https://www.cityharvest.org.uk/) ‘No Planet B’ by Mike Berners-Lee: https://www.amazon.co.uk/There-No-Planet-Handbook-Break/dp/1108439586 (https://www.amazon.co.uk/There-No-Planet-Handbook-Break/dp/1108439586) ‘The Omnivore's Dilemma: A Natural History of Four Meals’ by Michael Pollan: https://www.amazon.co.uk/Omnivores-Dilemma-Natural-History-Meals/dp/B079TKZL38/ (https://www.amazon.co.uk/Omnivores-Dilemma-Natural-History-Meals/dp/B079TKZL38/) ‘In Defense of Food’ by Michael Pollan: https://www.amazon.co.uk/dp/B079TM1NRS (https://www.amazon.co.uk/dp/B079TM1NRS) ‘We Are The Weather’ by Jonathan Safran Foer: https://www.amazon.co.uk/We-are-Weather-Saving-Breakfast/dp/0241363330 (https://www.amazon.co.uk/We-are-Weather-Saving-Breakfast/dp/0241363330) ‘Cooked’ (Documentary Series): https://www.netflix.com/title/80022456 (https://www.netflix.com/title/80022456) Toast Ale: https://www.toastale.com/ (https://www.toastale.com/) Rubies in the Rubble: https://rubiesintherubble.com/ (https://rubiesintherubble.com/) Flawsome Drinks: https://flawsomedrinks.com/ (https://flawsomedrinks.com/) Dash: https://dash-water.com/ (https://dash-water.com/) Nurture Brands: https://nurturebrands.com/ (https://nurturebrands.com/) Levy: https://levy.co.uk/ (https://levy.co.uk/)
45 The Power of AI Technology with Marc Zornes, Co-Founder of Winnow: https://hospitality-mavericks.captivate.fm/episode/45-the-power-of-ai-technology-with-marc-zornes (https://hospitality-mavericks.captivate.fm/episode/45-the-power-of-ai-technology-with-marc-zornes)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here) Please participate in our survey here on how organisations are changing ways to build an employee and customer exspirence: https://hospitalitymavericks.typeform.com/to/t0vQz39b (https://hospitalitymavericks.typeform.com/to/t0vQz39b)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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How digitally visible are you with your staff? In today’s episode, we explore the new era of leadership that’s been shaped by how we use technology – the social leader. Rob Liddiard, Co-founder and CEO of Yapster, share what you can do with technology to help you lead your team and scale your communication. Founded in 2015, Yapster is a fully integrated mobile communications platform, designed for frontline colleagues who don’t have company email addresses. The platform is used by many of the most recognisable frontline organisations known to the public, including BrewDog, Caffè Nero, Krispy Kreme and Wagamama. Listen to find out more about Yapster’s influence score, gamifying sales, the role of data in leadership, micro efforts – and polo shirts. Links: Yapster: https://www.yapster.info/ (https://www.yapster.info/) ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/ (https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/) Scotty Mills: https://twitter.com/scotty_mills07 (https://twitter.com/scotty_mills07) ‘The Advantage’ by Patrick Lencioni: https://www.amazon.co.uk/dp/0470941529/ (https://www.amazon.co.uk/dp/0470941529/) ‘Taking People With You’ by David Novak: https://www.amazon.co.uk/Taking-People-You-Things-Happen/dp/1591845912/ (https://www.amazon.co.uk/Taking-People-You-Things-Happen/dp/1591845912/) ‘The Great CEO Within’ Matt Mochary: https://www.amazon.co.uk/Great-CEO-Within-Tactical-Building/dp/0578599287/ (https://www.amazon.co.uk/Great-CEO-Within-Tactical-Building/dp/0578599287/) ‘The Hard Thing About Hard Things’ by Ben Horitz: https://www.amazon.co.uk/Hard-Thing-About-Things-Building/dp/0062273205/ (https://www.amazon.co.uk/Hard-Thing-About-Things-Building/dp/0062273205/) ‘Atomic Habits’ by James Clear: https://www.amazon.co.uk/Atomic-Habits-Proven-Build-Break/dp/1847941834 (https://www.amazon.co.uk/Atomic-Habits-Proven-Build-Break/dp/1847941834)
104 Charlotte Purvis, Author, on the Customer Communication Formula: https://hospitality-mavericks.captivate.fm/episode/104 (https://hospitality-mavericks.captivate.fm/episode/104)
Rob’s email: rob@yapster.co.uk Rob’s LinkedIn: https://www.linkedin.com/in/robertliddiard/ (https://www.linkedin.com/in/robertliddiard/) Rob’s Twitter: https://twitter.com/rjliddiard (https://twitter.com/rjliddiard)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
Please participate in our survey here on how organisations are changing ways to build an employee and customer exspirence: https://hospitalitymavericks.typeform.com/to/t0vQz39b (https://hospitalitymavericks.typeform.com/to/t0vQz39b)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Choosing what technology to implement across your business can feel overwhelming, but today we find out what to keep front of mind when finding and implementing the right tools. Christophe Delacroix is the CEO and Co-Founder of StoreKit, a platform that simplifies eCommerce for hospitality. They help you build your own online ordering store through their seamless 2-way integrations with over 40 Electronic Point of Sale (EPOS) systems. In this conversation, we explore how technology has helped the growth of many small operators. We also discuss how to optimise your eCommerce channels, digitising the in-store experience, on-screen purchasing habits, the future of tills, and how to lead with the experimental mindset. Links: StorkeKit: https://storekit.com/ (https://storekit.com/)
106 Victoria Searl, Founder of DataHawks, on the Data-Driven Customer Journey: https://www.hospitalitymavericks.com/podcast/episode/252fd5c6/106-victoria-searl-founder-of-datahawks-on-the-data-driven-customer-journey (https://www.hospitalitymavericks.com/podcast/episode/252fd5c6/106-victoria-searl-founder-of-datahawks-on-the-data-driven-customer-journey)
After Hours: https://harvardafterhours.com/ (https://harvardafterhours.com/) Digital Transformation with Nick Popovici Co-Founder and CEO Vita Mojo: https://hospitality-mavericks.captivate.fm/episode/the-rise-of-digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo (https://hospitality-mavericks.captivate.fm/episode/the-rise-of-digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
Together with our partner Bizimply we are conducting a survey to understand how leaders in the industry are transforming their organisations to deliver the experience both employees and customers are demanding. Fill in the survey here: https://hospitality-mavericks.captivate.fm/agilehospitality (https://hospitality-mavericks.captivate.fm/agilehospitality)
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Paula Leach is an author, speaker, executive coach and advisor. She founded Vantage Points Consulting in 2021 to help high achievers build their impact as leaders in the world by growing authenticity, freedom, creativity and implementing high performance methods for leading inspired teams. Prior to that, she held leadership positions from large corporations, entrepreneurial startups, to the Home Office. Paula is super pragmatic, so tune in to this episode to learn more about her leadership style, and the things we need to unlearn to move forward. We discuss the magnetic vs. push culture, the power of space to make sense of things, how to practise deep self-awareness – and “purple time”. Links: ‘Vantage Points’ by Paula Leach: https://www.amazon.com/Vantage-Points-create-culture-employees/dp/1911671006 (https://www.amazon.com/Vantage-Points-create-culture-employees/dp/1911671006) Vantage Points Foundation: https://vantagepointsconsulting.com/vantage-points-foundation (https://vantagepointsconsulting.com/vantage-points-foundation) https://www.amazon.com/New-Earth-Awakening-Purpose-Selection/dp/0452289963 (‘A New Earth’ by Ekhart Tolle) VantagePointsConsulting.com: https://vantagepointsconsulting.com/ (https://vantagepointsconsulting.com/) Paula’s LinkedIn: https://www.linkedin.com/in/paula-leach-fcipd-mba-5674631a/ (https://www.linkedin.com/in/paula-leach-fcipd-mba-5674631a/) Paula’s Instagram: https://www.instagram.com/vantagepointsconsulting/ (https://www.instagram.com/vantagepointsconsulting/)
54 Lead with compassion with Gina Gardiner, Author, Motivational Speaker, Empowerment and Relationship Coach and Transformational Leadership Trainer: https://hospitality-mavericks.captivate.fm/episode/54-lead-with-compassion-with-gina-gardiner (https://hospitality-mavericks.captivate.fm/episode/54-lead-with-compassion-with-gina-gardiner)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Andrew Coney is a true Maverick and rule breaker. As the General Manager of the boutique hotel The Hari, London, Andrew embraces the power of being a small operator by giving truly tailored experiences to all guests. The Hari is a 5* 85-bedroom luxury hotel situated in the heart of Belgravia, and Andrew has been GM since 2014. We can all learn something from the hotel business, so I can’t wait to find out more about Andrew’s work ethic. In this impactful conversation, we uncover what it takes to instil spontaneity and autonomy within your team. We also discuss doing charity work through your business, positive stalking, Tripadvisor, and delivering a home experience. Links: Born Free: https://www.bornfree.org.uk/ (https://www.bornfree.org.uk/) TheHari.com: https://www.thehari.com/ (https://www.thehari.com/)
87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points: https://hospitality-mavericks.captivate.fm/episode/87 (https://hospitality-mavericks.captivate.fm/episode/87)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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It has been just over a year since Marco Reick joined the show to discuss company values during a crisis. A lot has happened since for both hospitality and Marco, so I can’t wait to catch up and reflect what we’ve learnt. Marco is now the Director of People & Talent at QOOT Co. – an investment and management company in the world of hospitality. Their portfolio of market-leading brands and restaurants include The Gentlemen Barista, The Lebanese Bakery, Chestnut and 19th Century Burger. In this conversation, we explore how we can retain our great talent, as well as find new people. Tune in to learn more about interactive online learning, how simplified tech will help us navigate post-lockdown transitions, lessons learnt from a recruitment fair – and looking out for a grey rhino. Links:
49 Company values in times of crisis with Marco Reick, Director MR Consult UK: https://hospitality-mavericks.captivate.fm/episode/49-company-values-in-times-of-crisis-with-marco-reick (https://hospitality-mavericks.captivate.fm/episode/49-company-values-in-times-of-crisis-with-marco-reick)
‘Can you see the grey rhino?’: https://www.linkedin.com/pulse/can-you-see-grey-rhino-hospitality-recruitment-crisis-marco-reick/ (https://www.linkedin.com/pulse/can-you-see-grey-rhino-hospitality-recruitment-crisis-marco-reick/) Chestnut Bakery: https://www.instagram.com/chestnut.bakery/?hl=en (https://www.instagram.com/chestnut.bakery/)
77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://hospitality-mavericks.captivate.fm/episode/77 (https://hospitality-mavericks.captivate.fm/episode/77)
Marco’s LinkedIn: https://www.linkedin.com/in/marcoreick/ (https://www.linkedin.com/in/marcoreick/)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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It doesn’t take a data scientist to understand the patterns of human behaviour in your business. I speak with data expert Victoria Searl to unpack exactly what you need to do to be more informed with your decisions. As Founder of DataHawks, her digital marketing agency uses your data to identify and profile your most valuable customers – creating and delivering business changing acquisition, conversion and retention. Join us as we explore the discount syndrome, customer avatars, ‘proof of presence’ data, analysing the Eat Out To Help scheme – and lessons learned from her two grandmas. Too often we rely on our gut instinct in hospitality, so it’s time to shake things up and “be more ecommerce”. Links: ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/ (https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/) Moneyball (2011): https://www.youtube.com/watch?v=-4QPVo0UIzc (https://www.youtube.com/watch?v=-4QPVo0UIzc) ‘Start With Why’ by Simon Sinek: https://www.amazon.co.uk/Start-Why-Leaders-Inspire-Everyone/dp/0241958229/ (https://www.amazon.co.uk/Start-Why-Leaders-Inspire-Everyone/dp/0241958229/) ‘The First 90 Days’ by Michael Watkins: https://www.amazon.co.uk/First-Days-Updated-Expanded-Strategies/dp/1422188612/ (https://www.amazon.co.uk/First-Days-Updated-Expanded-Strategies/dp/1422188612/) Victoria’s LinkedIn: https://www.linkedin.com/in/victoriasearl/ (https://www.linkedin.com/in/victoriasearl/) DataHawks: https://www.wearedatahawks.com/ (https://www.wearedatahawks.com/)
81 Dhilon Solanki, UK & EMEA Director at Sprout, on Customer Loyalty: https://hospitality-mavericks.captivate.fm/episode/81 (https://hospitality-mavericks.captivate.fm/episode/81)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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“Think big, dive deep, swim fast” is the motto today’s guest lives by. Perry Haydn Taylor is the Founder of bigfish, an award winning brand, design and marketing consultancy that isn’t afraid to challenge the status quo. Working with the likes of Sipsmith, Kallo, Tyrells, Whole Earth and Gü Puds to name a few, I’m excited to hear more about Perry’s journey and his philosophy on the ‘the Startup Mentality’. Listen to our conversation as we explore what makes a maverick brand, and why we need to challenge our clients more. We also discuss unf**king the planet, documentaries, measuring ambition, being obsessed with your product – and our bookshelves. Links: Bigfish: https://www.bigfish.co.uk/ (https://www.bigfish.co.uk/) Perry’s LinkedIn: https://www.linkedin.com/in/perry-haydn-taylor-1370669/ (https://www.linkedin.com/in/perry-haydn-taylor-1370669/) Seaspiracy Documentary: https://www.youtube.com/watch?v=1Q5CXN7soQg (https://www.youtube.com/watch?v=1Q5CXN7soQg) Fishlove: http://fishlove.co.uk/ (http://fishlove.co.uk/) All Plants: https://allplants.com/ (https://allplants.com/) Biscuiteers: https://www.biscuiteers.com/ (https://www.biscuiteers.com/) Tuck Trucks: https://tucktrucks.co.uk/ (https://tucktrucks.co.uk/) ‘Eating The Big Fish’ by Adam Morgan: https://www.amazon.com/Eating-Big-Fish-Challenger-Compete/dp/0470238275 (https://www.amazon.com/Eating-Big-Fish-Challenger-Compete/dp/0470238275) ‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ (https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/) One Fine Dine: https://onefinedine.com/ (https://onefinedine.com/)
46 The Importance of Net Profit with Charlie McVeigh: https://hospitality-mavericks.captivate.fm/episode/46-the-importance-of-net-profit-with-charlie-mcveigh (https://hospitality-mavericks.captivate.fm/episode/46-the-importance-of-net-profit-with-charlie-mcveigh)
Freddie’s Flowers: https://www.freddiesflowers.com/ (https://www.freddiesflowers.com/) ‘Drawdown’ by Paul Hawken: https://www.amazon.com/Drawdown-Comprehensive-Proposed-Reverse-Warming/dp/0143130447/ (https://www.amazon.com/Drawdown-Comprehensive-Proposed-Reverse-Warming/dp/0143130447/) Project Drawdown: https://drawdown.org/ (https://drawdown.org/)
20: Your Brand as Your Promise With Cliff Ettridge, Partner at The Team: https://hospitality-mavericks.captivate.fm/episode/20-your-brand-as-your-promise-with-cliff-ettridge-partner-at-the-team (https://hospitality-mavericks.captivate.fm/episode/20-your-brand-as-your-promise-with-cliff-ettridge-partner-at-the-team)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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In this bonus episode, we will go behind the scenes of our show partner Bizimply Michael will be talking to Founder Gerard Forde and CEO Conor Shaw of https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (Bizimply) who will share their journeys in hospitality and big tech companies. Gerard will share the why and the story behind Bizimply that he started back in 2015. How they went from start-up wilderness to scale up tech company. You will find out that they are obsessed with the industry and how to solve many of its problems by ensuring that frontline managers are empowered to run their businesses like clockwork and spend more time on the shop floor developing their people. Along the way, we dive into the culture, digitalisation, prediction for the future of hospitality and much more. Books from the episode: https://www.amazon.co.uk/gp/product/B007NC24KW/ref=as_li_tl?ie=UTF8&camp=1634&creative=6738&creativeASIN=B007NC24KW&linkCode=as2&tag=hospitalit010-21&linkId=0f666248e2b0e4e37821dcfc14556354 (Setting the Table: The Transforming Power of Hospitality in Business) https://www.amazon.co.uk/Ben-Jerrys-Double-dip-Values-Money/dp/0684834995/ref=sr_1_2?crid=19OEYNTX71NBI&dchild=1&keywords=ben+and+jerry&qid=1620076104&s=books&sprefix=ben+and+jerry%2Cstripbooks%2C157&sr=1-2 (Ben and Jerry's Double-dip: Lead with Your Values and Make Money Too) https://www.amazon.co.uk/Pour-Your-Heart-Into-Starbucks/dp/0786883561/ref=sr_1_1?crid=GWTDLVSJPFJ8&dchild=1&keywords=howard+schultz&qid=1620076018&s=books&sprefix=Howard+shu%2Cstripbooks%2C164&sr=1-1 (Pour Your Heart Into It: How Starbucks Built a Company One) https://www.amazon.co.uk/When-Cultures-Collide-Leading-Across/dp/147368482X/ref=sr_1_1?crid=3JYZ8LXN8BS2U&dchild=1&keywords=when+cultures+collide&qid=1620075904&s=books&sprefix=when+cultures+%2Cstripbooks%2C158&sr=1-1 (When Cultures Collide: Leading Across Cultures ) https://www.amazon.co.uk/gp/product/1260143015/ref=as_li_tl?ie=UTF8&camp=1634&creative=6738&creativeASIN=1260143015&linkCode=as2&tag=hospitalit010-21&linkId=c1ffc7eaeb9570cfd6dc13c103feec46 (Unlearn: Let Go of Past Success to Achieve Extraordinary Results) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here) A big thank you to our sponsor Bizimply who are helping progressive leader and operators making every shift run like clockwork! Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Currently based in North Carolina, USA, Charlotte Purvis’ career was heavily influenced by her time speaking in church at her home town in Alabama. Today, Charlotte is a highly sought after Customer Service Consultant, trainer, coach, speaker, and author of ‘The Customer Communication Formula’. I really enjoyed discussing with Charlotte about how we communicate with our customers. Join our conversation as we explore Charlotte’s Customer Communication Formula, future-focused feedback and what we can learn from hotel housekeepers. What’s clear from this interview is that regardless of what channel you use to communicate with your audience, customer service begins with the leader. Links: ‘The Customer Communication Formula’ by Charlotte Purvis: https://www.amazon.com/Customer-Communication-Formula-communicate-customers/dp/1946425680/ (https://www.amazon.com/Customer-Communication-Formula-communicate-customers/dp/1946425680/) ‘The One Minute Manager’ by Ken Blanchard: https://www.amazon.com/Manager-Kenneth-Johnson-Spencer-Blanchard/dp/B002BFP0SO/ (https://www.amazon.com/Manager-Kenneth-Johnson-Spencer-Blanchard/dp/B002BFP0SO/) Twitter @SpeakerCPurvis: https://twitter.com/speakercpurvis (https://twitter.com/speakercpurvis) CharlottePurvis.com: https://www.charlottepurvis.com/ (https://www.charlottepurvis.com/)
37: The Importance of Employee and Customer Experience with The Boy Bailey Speaks: https://hospitality-mavericks.captivate.fm/episode/37-the-importance-of-employee-and-customer-experience-with-the-boy-bailey-speaks-aka-kieron-bailey (https://hospitality-mavericks.captivate.fm/episode/37-the-importance-of-employee-and-customer-experience-with-the-boy-bailey-speaks-aka-kieron-bailey)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Today I delve more into the entrepreneurial journey. After connecting on LinkedIn, Amelia Rope is a kindred spirit who shares what hope and patience mean to her day-to-day. She’s the host of the podcast ‘Hope & Patience’, where she explores with guests the challenges of running a business and how to take care of yourself along the way – all whilst eating their favourite chocolate too. For over a decade, she ran the award-winning chocolate business Amelia Rope Chocolate, so we learn more about her lessons learnt from that journey. She has competed twice on ‘Masterchef, and she is a volunteer employment mentor for Fine Cell Work’s ‘Open the Gate’ programme. I’m excited to have her on the show as we discuss business cycles, why she started her podcast, working with life coaches, the power of appreciation – and recovering from broken bones. Links: Hope & Patience Podcast: https://hopeandpatience.co.uk/podcasts (https://hopeandpatience.co.uk/podcasts) S2 E8 Angus Thirlwell, Co-Founder Hotel Chocolat: https://hopeandpatience.co.uk/podcasts/angus-thirlwell-hotel-chocolat (https://hopeandpatience.co.uk/podcasts/angus-thirlwell-hotel-chocolat) S2 E6 Julian Metcalfe, Founder Pret & Itsu: https://hopeandpatience.co.uk/podcasts/s2-e6-julian-metcalfe-founder-pret-amp-itsu (https://hopeandpatience.co.uk/podcasts/s2-e6-julian-metcalfe-founder-pret-amp-itsu) ‘Thrive’ by Ariana Huffington: https://www.amazon.com/Thrive-Redefining-Success-Creating-Well-Being/dp/0804140863 (https://www.amazon.com/Thrive-Redefining-Success-Creating-Well-Being/dp/0804140863) Clubhouse - Amelia Pod Amelia’s Instagram: https://www.instagram.com/amelia_rope (https://www.instagram.com/amelia_rope) Amelia's Twitter: https://twitter.com/ameliarope (https://twitter.com/ameliarope)
50 Time for a system change with Zoey Henderson, Founder of CleanSlate: https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson (https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Joining us all the way from Dubai, CEO at Global Hotel Alliance Chris Hartley shares what hotel industry trends to expect. It’s a very refreshing conversation as we rethink travel. GHA is one of the world's largest alliances of independent hotel brands, formed out of a necessity to pool resources to compete with the mega brands. Chris was the first employee when the company was formed in 2004, and has seen the growth of the network since. The GHA now has a membership of over 550 hotels with representation in over 75 countries. Tune in to learn more about the future of business travel, travel “pocket” trends, hotels serving local communities, and what it’s like setting up an alliance with other hotels.
Links: Chris Hartley’s LinkedIn: https://www.linkedin.com/in/christopherhartleygha/ (https://www.linkedin.com/in/christopherhartleygha/) Global Hotel Alliance’s LinkedIn: https://www.linkedin.com/company/global-hotel-alliance/ (https://www.linkedin.com/company/global-hotel-alliance/) Email Chris: christopher.hartley@gha.com Global Hotel Alliance: https://www.globalhotelalliance.com/ (https://www.globalhotelalliance.com/) Discovery Loyalty: https://www.discoveryloyalty.com/ (https://www.discoveryloyalty.com/)
88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88 (https://hospitality-mavericks.captivate.fm/episode/88)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
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Fellow podcaster calling in from Canada, Shawn Soole is a serial entrepreneur and highly sought-after hospitality consultant. As Founder of Soole Hospitality Concepts, it’s his mission to make the industry better through education, training and marketing. He’s also co-authored two books and helped launch numerous highly-acclaimed bar and beverage programs, such as Little Jumbo (2013), OLO (2015), Cafe Mexico (2016) and Pagliacci’s (2018). In this episode we explore the power of consistency, the role of mastermind groups, open book management and reviewing the hospitality ecosystem. Shawn is a real grafter so I enjoy hearing where his passions have taken him. Links: ‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ (https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/) ‘Cocktail Culture’ by Shawn Soole: https://www.amazon.com/Cocktail-Culture-Recipes-Techniques-Behind/dp/192712994X/ (https://www.amazon.com/Cocktail-Culture-Recipes-Techniques-Behind/dp/192712994X/) ‘Great Northern Cocktails’ by Shawn Soole: https://www.amazon.com/Great-Northern-Cocktails-Shawn-Soole/dp/1907434526 (https://www.amazon.com/Great-Northern-Cocktails-Shawn-Soole/dp/1907434526) Post Shift Podcast: https://soolehospitality.com/blog (https://soolehospitality.com/blog) SooleHospitality.com: https://soolehospitality.com/ (https://soolehospitality.com/)
63 Setting yourself a long-term mindset with Joshua Kopel, Chief Executive Officer at FLO Hospitality: https://hospitality-mavericks.captivate.fm/episode/63-setting-yourself-a-long-term-mindset-with-joshua-kopel (https://hospitality-mavericks.captivate.fm/episode/63-setting-yourself-a-long-term-mindset-with-joshua-kopel)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
In celebration of the Hospitality Mavericks Podcast’s 100th episode, I’m excited to share with you today an interview I had with a true hero of mine – Chip Conley! He was Airbnb’s Head of Global Hospitality and Strategy for four years, and is currently their Strategic Advisor for Hospitality and Leadership. He also founded Joie de Vivre Hospitality, which created and managed over 50 boutique hotels. He is currently the Founder of Modern Elder Academy, a wisdom school dedicated to helping people navigate midlife. He’s also the author of five books and an international speaker. In this candid conversation, we learn more about his time working closely with Airbnb CEO Brian Chesky, letting go of old identities, the future of co-living and navigating the world through our mid-life years – and lessons learnt from having died almost 9 times to date. Links: ‘Wisdom at Work’ by Chip Conley: https://www.amazon.com/Wisdom-Work-Making-Modern-Elder/dp/0525572902/r (https://www.amazon.com/Wisdom-Work-Making-Modern-Elder/dp/0525572902/r) ‘Emotional Equations’ by Chip Conley: https://www.amazon.com/Emotional-Equations-Creating-Happiness-Success/dp/1451607253/ (https://www.amazon.com/Emotional-Equations-Creating-Happiness-Success/dp/1451607253/) ‘PEAK’ by Chip Conley: https://www.amazon.com/PEAK-Companies-Maslow-Revised-Updated/dp/1119434920/r (https://www.amazon.com/PEAK-Companies-Maslow-Revised-Updated/dp/1119434920/r) ‘Marketing That Matters’ by Chip Conley and Eric Friedenwald-Fishman: https://www.amazon.com/Marketing-That-Matters-Practices-Business/dp/B005Q5X3OO/ (https://www.amazon.com/Marketing-That-Matters-Practices-Business/dp/B005Q5X3OO/) ‘The Rebel Rules’ by Chip Conley: https://www.amazon.com/Rebel-Rules-Daring-Yourself-Business/dp/0684865165 (https://www.amazon.com/Rebel-Rules-Daring-Yourself-Business/dp/0684865165) ‘The Great Midlife Edit’: https://fb.watch/4yDjbZmj2D/ (https://fb.watch/4yDjbZmj2D/) ‘Man’s Search For Meaning’ by Viktor E. Frankl: https://www.amazon.com/Mans-Search-Meaning-Viktor-Frankl/dp/0807014273/ (https://www.amazon.com/Mans-Search-Meaning-Viktor-Frankl/dp/0807014273/) Chip’s TED Talk: https://www.ted.com/talks/chip_conley_measuring_what_makes_life_worthwhile (https://www.ted.com/talks/chip_conley_measuring_what_makes_life_worthwhile) ‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/r (https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/r) The Intern (2015): https://www.imdb.com/title/tt2361509/ (https://www.imdb.com/title/tt2361509/) Modern Elder Academy: https://www.modernelderacademy.com/ (https://www.modernelderacademy.com/) Chip’s Interview on the Tim Ferriss show: https://tim.blog/2019/06/20/chip-conley/ (https://tim.blog/2019/06/20/chip-conley/) The Collective: https://www.thecollective.com/ (https://www.thecollective.com/)
88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88 (https://hospitality-mavericks.captivate.fm/episode/88)
85 Wil Slickers, Host of Slick Talk, on the ‘Destinationaire’: https://hospitality-mavericks.captivate.fm/episode/85 (https://hospitality-mavericks.captivate.fm/episode/85)
Chip’s blog: http://wisdomwell.modernelderacademy.com/ (http://wisdomwell.modernelderacademy.com/) Chip’s website: https://chipconley.com/ (https://chipconley.com/)
87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points: https://hospitality-mavericks.captivate.fm/episode/87 (https://hospitality-mavericks.captivate.fm/episode/87)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group):...
We live in a true paradox where we overproduce and over waste. Adam Smith is the founder and co-director of the multi-award-winning global initiative The Real Junk Food Project (TRJFP). Their mission is to revolutionise the disposal of avoidable food waste into landfill – the pioneering movement's manifesto is to “feed bellies, not bins”. Prior to this he was a professional chef, and he’s currently writing a book to be released in 2021. I really enjoyed speaking with Adam as I got to learn more about TRJFP’s mission, and how he practically applies kindness in his work place. In this conversation we also explore his angle on happiness, tackling big challenges through collaboration and the lessons he’s learnt from life’s hardships. Adam is a true inspiration with what life has thrown at him, so tune in! Links: Hospitality and The Infinite Game #004: No Planet B: https://www.hospitalitymavericks.com/podcast/episode/1dd9ed0b/hospitality-and-the-infinite-game-004-no-planet-b The 2030 Agenda for Sustainable Development: https://sdgs.un.org/goals (https://sdgs.un.org/goals) ‘Ecotopia’ by Ernest Callenbach: https://www.amazon.com/Ecotopia-Novel-Ernest-Callenbach/dp/0553348477 (https://www.amazon.com/Ecotopia-Novel-Ernest-Callenbach/dp/0553348477) MrJunkFoodChef.com: https://mrjunkfoodchef.com/ (https://mrjunkfoodchef.com/) The Real Junk Food Project: https://trjfp.com/ (https://trjfp.com/)
52 Time for a new business and economic paradigm with Tom Rippin, CEO and Founder of On-Purpose: https://hospitality-mavericks.captivate.fm/episode/-52-time-for-a-new-business-and-economic-paradigm-with-tom-rippin (https://hospitality-mavericks.captivate.fm/episode/-52-time-for-a-new-business-and-economic-paradigm-with-tom-rippin)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Planning is key to the success of any business. But how do you actually put a good plan in place? Today’s guest, Tim Meinhardt, is an expert on a goal-setting management system: OKRs. It stands for Objectives and Key Results. It’s something that I’ve implemented in the past, and I can’t wait to find out what you can do today. Tim leads a team of OKR experts at Atruity. They provide OKR Consulting to numerous organisations ranging from publicly traded companies to start ups. Through their proven methodology and numerous OKR Programs, they ensure effective implementation and management of OKR journeys. In this discussion we explore how OKRs have been helping businesses thrive during the pandemic. Tune in as we discuss why plans fail, striving for simplicity, remote working trends and business epiphany moments. This year is giving us the opportunity to reset, so let's start implementing some OKR strategies. Links: Atruity1.com: https://atruity1.com/ (https://atruity1.com/) ‘Measure What Matters’ by John Doerr: https://www.amazon.co.uk/Measure-What-Matters-Simple-Drives/dp/024134848X/r (https://www.amazon.co.uk/Measure-What-Matters-Simple-Drives/dp/024134848X/r) The UN’s 17 Goals: https://sdgs.un.org/goals (https://sdgs.un.org/goals) ‘Radical Focus’ by Christina Wodtke: https://www.amazon.com/Radical-Focus-Achieving-Important-Objectives-ebook/dp/B01BFKJA0Y (https://www.amazon.com/Radical-Focus-Achieving-Important-Objectives-ebook/dp/B01BFKJA0Y) OKRs Q&A Podcast: https://podcasts.apple.com/us/podcast/okrs-q-a/id1526358254#:~:text=The%20OKRs%20 (https://podcasts.apple.com/us/podcast/okrs-q-a/id1526358254) ‘The Service Profit Chain’ by James L. Heskett, W. Earl Sasser, Leonard Schlesinger: https://www.amazon.com/Service-Profit-Chain-James-Heskett/dp/0684832569 (https://www.amazon.com/Service-Profit-Chain-James-Heskett/dp/0684832569) Atruity’s resources: https://atruity1.com/resources/ (https://atruity1.com/resources/) ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/ (https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/) Ep. 1: Going from Manager to Leader using OKRs | Leif Ulstrup: https://podcasts.apple.com/us/podcast/ep-1-going-from-manager-to-leader-using-okrs-leif-ulstrup/id1526358254?i=1000487106945 (https://podcasts.apple.com/us/podcast/ep-1-going-from-manager-to-leader-using-okrs-leif-ulstrup/id1526358254?i=1000487106945) tim@atruity1.com
60 Join The Dots with Martin Johnson, Founder of YourBigPic: https://hospitality-mavericks.captivate.fm/episode/60-join-the-dots-with-martin-johnson (https://hospitality-mavericks.captivate.fm/episode/60-join-the-dots-with-martin-johnson)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Peter Backman and Michael Tingsager have come together to create a series of conversations to help leaders in the food and drinks industry to get off the starting blocks as the world and the industry reopen. Michael and Peter talk about the impact the pandemic has had on food and drinks businesses, the challenges ahead and how to navigate them by putting a clear strategy in place. The topics for this conversation are broad covering city centre trading, delivery, technology, consumer behaviour, economic factors, talent and much more. Key takeaways from this episode are: The current impact on the world and the food drinks industry The delivery market is changing Challenges and opportunities of city centre trading The debt crisis in the industry How the future of the industry might look 6-12 months from now
Links: https://www.linkedin.com/in/peter-backman-38305a6/ (https://www.linkedin.com/in/peter-backman-38305a6/) https://www.peterbackmanfs.com/ (https://www.peterbackmanfs.com/) https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) https://www.hospitalitymavericks.com/ (https://www.hospitalitymavericks.com/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here)
This podcast uses the following third-party services for analysis:
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Mike Bausch finds that there are things that still translate from Day One of his business, Andolini's Pizzeria, based in Tulsa, Oklahoma. I brought Mike on to the show to understand his approach to growing a restaurant business through his very authentic manner – and how he makes such delicious pizzas. Mike started the pizzeria with his brother at the age of 22 – 6 months after graduating from college. 15 years later, it’s the leading pizzeria that’s turned into a true success during the pandemic. So much so, they’ve been able to run at full capacity. Mike’s enthusiasm is infectious. Tune in as we talk about getting mentors, POS system failures, key questions to ask yourself as an entrepreneur, and the art of not fitting in. As Mike says in the interview, “there’s always a better way”, so let’s keep on learning as business leaders. Links: ‘Unsliced’ by Mike Bausch: https://www.amazon.co.uk/Unsliced-Stay-Whole-Pizzeria-Industry/dp/1544516657/ (https://www.amazon.co.uk/Unsliced-Stay-Whole-Pizzeria-Industry/dp/1544516657/) ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/ (https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/) Tony Gemignani: https://www.tonygemignani.com/ (https://www.tonygemignani.com/) ‘The Pizza Bible’ by Tony Gemignani: https://www.amazon.com/gp/product/1607746050/ (https://www.amazon.com/gp/product/1607746050/) Pizza World Championship: https://campionatomondialedellapizza.it/en/home (https://campionatomondialedellapizza.it/en/home) Jiro Dreams of Sushi: https://www.imdb.com/title/tt1772925/ (https://www.imdb.com/title/tt1772925/) UnslicedBook.com: https://unslicedbook.com/ (https://unslicedbook.com/) Mike’s Instagram: https://www.instagram.com/mikeybausch/ (https://www.instagram.com/mikeybausch/)
95 Ally Gordon, Coach and Mentor, on Your Belief System: https://www.hospitalitymavericks.com/podcast/episode/30ec427b/95-ally-gordon-coach-and-mentor-on-your-belief-system (https://www.hospitalitymavericks.com/podcast/episode/30ec427b/95-ally-gordon-coach-and-mentor-on-your-belief-system)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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Through supply chain technology, Domini’s business Tried and Supplied helps make local produce and sustainable procurement simple and affordable for foodservice buyers. As an expert in agroecology and building sustainable businesses, I had to invite Domini to the show to learn more about what the industry needs to do. We explore seasonal menus, local diets, soil quality and how agility is key to survive a pandemic. Join us as we started to plant some seeds about re-thinking the way we approach food as an industry. Links: Hospitality and The Infinite Game #004: No Planet B: https://www.hospitalitymavericks.com/podcast/episode/1dd9ed0b/hospitality-and-the-infinite-game-004-no-planet-b (https://www.hospitalitymavericks.com/podcast/episode/1dd9ed0b/hospitality-and-the-infinite-game-004-no-planet-b) Tried and Supplied: https://triedandsupplied.com/ (https://triedandsupplied.com/) Oxford Real Farming Conference: https://orfc.org.uk/ (https://orfc.org.uk/) Kiss The Ground: https://www.netflix.com/title/81321999 (https://www.netflix.com/title/81321999) Douglas McMaster: https://www.instagram.com/mcmasterchef/ (https://www.instagram.com/mcmasterchef/) E5 Bakehouse: https://e5bakehouse.com/ (https://e5bakehouse.com/) Sustainable Restaurant Association: https://thesra.org/ (https://thesra.org/) Hodmedod’s: https://hodmedods.co.uk/ (https://hodmedods.co.uk/) Ollie Hunter: https://twitter.com/olliehunter30 (https://twitter.com/olliehunter30) Oxford Real Farming YouTube: https://www.youtube.com/channel/UCgidjvH_QvTzZqsJa7sOr_Q (https://www.youtube.com/channel/UCgidjvH_QvTzZqsJa7sOr_Q) ‘Entangled Life’ by Merlin Sheldrake: https://www.amazon.com/Entangled-Life-Worlds-Change-Futures/dp/0525510311 (https://www.amazon.com/Entangled-Life-Worlds-Change-Futures/dp/0525510311) Chantelle Nicholson: http://www.chantellenicholson.com/ (http://www.chantellenicholson.com/) All’s Well: https://www.whereallswell.com/ (https://www.whereallswell.com/) Domini’s Twitter: https://twitter.com/dominihogg (https://twitter.com/dominihogg) Saucy Dressings: https://triedandsupplied.com/saucydressings/ (https://triedandsupplied.com/saucydressings/)
50 Time for a system change with Zoey Henderson, Founder of CleanSlate: https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson (https://hospitality-mavericks.captivate.fm/episode/50-its-time-for-a-system-change-with-zoey-henderson)
Connect with the podcast show and the sponsor: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) A big thank you to our sponsor Bizimply who are helping progressive leader and operators making every shift run like clockwork! Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com.
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As a former guest to the show, Ally Gordon and I go way back. In today’s candid conversation, we learn more about Ally’s coaching process and how you can get unstuck by simply reframing your mind. As a coach, it’s his mission to help people like you find clarity for your future and give you the tools to live a fulfilled and successful life. Prior to setting up his coaching practice, Ally has been a Senior Manager and Director in a number of businesses. He’s launched more than 55 hospitality businesses over his career, including Ole & Steen and Jamie Oliver’s Trattoria. Learn more about what to look for in a coach, what it’s like working with Jamie Oliver, how to commit to your goals, and how Ally overcame his personal life challenges. This interview was a great chance for us to reflect, and I hope this will help you spin the wheel for more positive behaviours that stick. Links: https://www.hospitalitymavericks.com/podcast/episode/335a4795/7-scaling-a-danish-bakery-chain-in-london-with-alastair-gordon-uk-ops-director-ole-and-steen (#7: Scaling a Danish Bakery Chain in London With Alastair Gordon): https://www.hospitalitymavericks.com/podcast/episode/335a4795/7-scaling-a-danish-bakery-chain-in-london-with-alastair-gordon-uk-ops-director-ole-and-steen (https://www.hospitalitymavericks.com/podcast/episode/335a4795/7-scaling-a-danish-bakery-chain-in-london-with-alastair-gordon-uk-ops-director-ole-and-steen) https://uk.linkedin.com/in/ally-gordon-coaching (Ally’s LinkedIn): https://uk.linkedin.com/in/ally-gordon-coaching (https://uk.linkedin.com/in/ally-gordon-coaching) http://allygordoncoaching.com/ (AllyGordonCoaching.com): http://allygordoncoaching.com/ (http://allygordoncoaching.com/) https://www.hospitalitymavericks.com/podcast/episode/3d09a586/surviving-the-shit-storm-episode-7-with-elaine-batho-life-and-wellness-coach (Surviving The Shit Storm Episode 7 with Elaine Batho, Life and wellness coach): https://www.hospitalitymavericks.com/podcast/episode/3d09a586/surviving-the-shit-storm-episode-7-with-elaine-batho-life-and-wellness-coach (https://www.hospitalitymavericks.com/podcast/episode/3d09a586/surviving-the-shit-storm-episode-7-with-elaine-batho-life-and-wellness-coach) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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Today we talk about the future. With over 25 years working in innovation, Elvin Turner joins the show to share how you can start implementing big strategy ideas that stick. Elvin Turner is an award-winning innovation expert and associate professor of innovation, entrepreneurship and marketing for MBA and executive education programmes. His clients include some of the world’s most innovative organisations in the finance, technology, music, drinks and publishing industries. He recently published his book ‘Be Less Zombie: How Great Companies Create Dynamic Innovation, Fearless Leadership and Passionate People’. Join us as we explore ways to create more time and space for innovation, what metrics to use, and how we can learn from others but still own the journey.
Links: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ (‘Good To Great’ by Jim Collins): https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ (https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/) https://www.amazon.com/Less-Zombie-Transform-Innovation-Digitization/dp/0857088203 (‘Be Less Zombie’ by Elvin Turner): https://www.amazon.com/Less-Zombie-Transform-Innovation-Digitization/dp/0857088203 (https://www.amazon.com/Less-Zombie-Transform-Innovation-Digitization/dp/0857088203) https://www.amazon.com/Be-Excellent-Anything-Changes-Paperback/dp/B00FBC2V8Q/ (‘Be Excellent at Anything’ by Jean Gomes, Tony Schwartz, Catherine McCarthy): https://www.amazon.com/Be-Excellent-Anything-Changes-Paperback/dp/B00FBC2V8Q/ (https://www.amazon.com/Be-Excellent-Anything-Changes-Paperback/dp/B00FBC2V8Q/) https://www.linkedin.com/in/elvint/ (LinkedIn): https://www.linkedin.com/in/elvint/ (https://www.linkedin.com/in/elvint/) https://www.elvinturner.com/ (ElvinTurner.com): https://www.elvinturner.com/ (https://www.elvinturner.com/) https://www.hospitalitymavericks.com/podcast/episode/39686950/digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo (Digital Transformation with Nick Popovici Co-Founder and CEO Vita Mojo): https://www.hospitalitymavericks.com/podcast/episode/39686950/digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo (https://www.hospitalitymavericks.com/podcast/episode/39686950/digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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Juliana Hahn is a specialised hospitality copywriter, after having worked in hotels across the world – from the Caribbean and Paris to Jordan and Bangkok. She’s worked with leading brands like Four Seasons, Radisson Blu, Pfizer and Ericsson, to name a few. Today we explore the long-term storytelling strategies. Tune in as we discuss the power of repeating the same story, how to communicate when you’re not operating, storytelling internally as a team. We also unpack some practical tips on updating your website and chat features. Links: https://thedolectures.com/ (The Do Lectures): https://thedolectures.com/ (https://thedolectures.com/) https://www.honestburgers.co.uk/ (Honest Burgers): https://www.honestburgers.co.uk/ (https://www.honestburgers.co.uk/) https://www.aman.com/ (Aman): https://www.aman.com/ (https://www.aman.com/) https://staygenerator.com/ (Generator Hostels): https://staygenerator.com/ (https://staygenerator.com/) https://hospitality-copywriting.com/ (HospitalityCopywriting.com): https://hospitality-copywriting.com/ (https://hospitality-copywriting.com/) https://www.linkedin.com/in/julianahahn/ (LinkedIn): https://www.linkedin.com/in/julianahahn/ (https://www.linkedin.com/in/julianahahn/) https://www.hospitalitymavericks.com/podcast/episode/cc4ef272/81-dhilon-solanki-uk-and-emea-director-at-sprout-on-customer-loyalty (#81 Dhilon Solanki, UK & EMEA Director at Sprout, on Customer Loyalty): https://www.hospitalitymavericks.com/podcast/episode/cc4ef272/81-dhilon-solanki-uk-and-emea-director-at-sprout-on-customer-loyalty (https://www.hospitalitymavericks.com/podcast/episode/cc4ef272/81-dhilon-solanki-uk-and-emea-director-at-sprout-on-customer-loyalty) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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When today’s guest, David Abraham, saw the stat a few years ago that 40% of US jobs could be done remotely, Outpost was a no brainer. Set up in 2016, Outpost is a hospitality brand delivering live, work and travel services to a community of remote workers. From teaching in Japan to working at the White House and Wall Street to NGOs, David has seen and done a lot. Calling in from Singapore, David shares his tips on how to build a strong community with interactive spaces. In this episode we explore the future for families being digital nomads, building partnerships, how we want to travel in the future, and the opportunities for hotels. Whilst a lot of us are in lockdown, this episode will embolden you for a brighter future when we can travel and collaborate in person again. Links: https://destinationoutpost.co/ (DestinationOutpost.co): https://destinationoutpost.co/ (https://destinationoutpost.co/) https://www.amazon.com/Elements-Power-Gadgets-Struggle-Sustainable/dp/030022690X (‘The Elements of Power’ by David Abraham): https://www.amazon.com/Elements-Power-Gadgets-Struggle-Sustainable/dp/030022690X (https://www.amazon.com/Elements-Power-Gadgets-Struggle-Sustainable/dp/030022690X) https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/ (‘Why We Sleep’ by David Walker): https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/ (https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/) https://www.linkedin.com/in/david-abraham-73960a1/ (David’s LinkedIn): https://www.linkedin.com/in/david-abraham-73960a1/ (https://www.linkedin.com/in/david-abraham-73960a1/) https://www.hospitalitymavericks.com/podcast/episode/1fe677ea/88-larry-korman-president-of-aka-hotel-residences-on-being-3d (#88 Larry Korman, President of AKA Hotel Residences, on Being 3D): https://www.hospitalitymavericks.com/podcast/episode/1fe677ea/88-larry-korman-president-of-aka-hotel-residences-on-being-3d (https://www.hospitalitymavericks.com/podcast/episode/1fe677ea/88-larry-korman-president-of-aka-hotel-residences-on-being-3d)
Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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Back in January 2016, Pim de Morree and Joost Minnaar quit their corporate jobs after their workplaces were too filled with too much inertia, bureaucracy and a lack of motivation. They started the blog Corporate Rebels and have been travelling the world to visit the most inspiring workplaces. I’m super excited to finally have Pim on the show as I’m a huge fan of their book, Corporate Rebels. As we know, hospitality doesn’t work in a linear way, so why do so many organise themselves in such a top-down way? I bring Pim on to the show to uncover the key principles of how to organise a truly successful business. Tune in as we discuss being a supportive leader, why tech projects often flop, and what businesses are doing to keep innovative – from nursing care homes to manufacturing plants. Links: https://www.amazon.com/Corporate-Rebels-Make-work-more/dp/9083004805 (‘Corporate Rebels’ by Pim de Morree and Joost Minnaar) https://corporate-rebels.com/archives/ (Corporate Rebels Blog): https://corporate-rebels.com/archives/ (https://corporate-rebels.com/archives/) https://corporate-rebels.com/trends/ (The 8 Trends): https://corporate-rebels.com/trends/ (https://corporate-rebels.com/trends/) https://www.honestburgers.co.uk/ (Honest Burgers): https://www.honestburgers.co.uk/ (https://www.honestburgers.co.uk/) https://www.zingermans.com/ (Zingermans): https://www.zingermans.com/ (https://www.zingermans.com/) https://corporate-rebels.com/vkusvill/ (VkusVill: How A Russian Giant Disrupts The Retail Industry): https://corporate-rebels.com/vkusvill/ (https://corporate-rebels.com/vkusvill/) https://corporate-rebels.com/psychological-safety/ (Promoting Psychological Safety In A Chinese Manufacturing Plant): https://corporate-rebels.com/psychological-safety/ (https://corporate-rebels.com/psychological-safety/) https://corporate-rebels.com/buurtzorg/ (Buurtzorg's Healthcare Revolution): https://corporate-rebels.com/buurtzorg/ (https://corporate-rebels.com/buurtzorg/) https://www.hospitalitymavericks.com/podcast/episode/4a14c886/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke-happiness-consultant-author-and-founder-of-the-growth-and-happiness-school (#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke): https://cutt.ly/aj9xmUI (https://cutt.ly/aj9xmUI) https://www.hospitalitymavericks.com/podcast/episode/3a8c37e6/40-organisational-and-individual-happiness-with-lars-kure-juul-hr-executive-author-cvo-andtrusted-advisor-of-motivational-landscape (#40 Organisational and Individual Happiness with Lars Kure Juul, HR Executive): https://cutt.ly/Wj9z5Jv (https://cutt.ly/Wj9z5Jv) https://www.hospitalitymavericks.com/podcast/episode/29c64366/80-henry-stewart-chief-happiness-officer-at-happy-on-freedom-and-trust (#80 Henry Stewart, Chief Happiness Officer at Happy, on Freedom and Trust): https://cutt.ly/dj9zzs1 (https://cutt.ly/dj9zzs1) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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Dialling in from Toronto, Canada, SEO expert John Vuong runs through what you can do to be fully discoverable by your ideal audience. As John mentions, people on Google are at the buying stage of the process – whether it’s checking reviews, your menu, if you’re available for takeaway within the next five minutes, and so on. Being SEO-optimised is essential. John’s entrepreneurial spirit and experience working with more than 5,000 local business owners at Yellow Pages inspired him to start his own company, Local SEO Search, in 2013. It is a full-service search engine optimization (SEO) company that serves small businesses. In this episode, we explore what you can do as a business owner to get started with SEO. We also discuss how to manage SEO when you’re time-poor, the 14 digital touch points of your customer, embracing mistakes, and what John has learnt from working with thousands of small business owners throughout his career Links: https://www.localseosearch.ca/ (LocalSEOSearch.com): https://www.localseosearch.ca/ (https://www.localseosearch.ca/) https://www.amazon.com/Post-Corona-Opportunity-Scott-Galloway/dp/0593332210 (‘Post-Corona’ by Scott Galloway): https://www.amazon.com/Post-Corona-Opportunity-Scott-Galloway/dp/0593332210 (https://www.amazon.com/Post-Corona-Opportunity-Scott-Galloway/dp/0593332210) https://twitter.com/raydalio (Ray Dalio): https://twitter.com/raydalio (https://twitter.com/raydalio) https://www.amazon.com/New-One-Minute-Manager-Manager-updated/dp/8172234996/ (‘The One Minute Manager’ by Ken Blanchard): https://www.amazon.com/New-One-Minute-Manager-Manager-updated/dp/8172234996/ (https://www.amazon.com/New-One-Minute-Manager-Manager-updated/dp/8172234996/) https://www.amazon.com/AM-Club-Morning-Elevate-Life/dp/1443460710/r (‘5 AM Club’ by Robin Sharma) https://zivameditation.com/ (Ziva meditation): https://zivameditation.com/ (https://zivameditation.com/) https://www.hospitalitymavericks.com/podcast/episode/21307011/79-shawn-walchef-cali-bbq-media-founder-on-the-craft-of-digital-storytelling (#79 Shawn Walchef, Cali BBQ Media Founder, on the craft of digital storytelling): https://www.hospitalitymavericks.com/podcast/episode/21307011/79-shawn-walchef-cali-bbq-media-founder-on-the-craft-of-digital-storytelling (https://www.hospitalitymavericks.com/podcast/episode/21307011/79-shawn-walchef-cali-bbq-media-founder-on-the-craft-of-digital-storytelling) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W)
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I’ve wanted to have today’s guest on the show for a while now, and the day has finally arrived! Naimesh Patel is Co-Founder and CEO of Manju's, the family-run Indian restaurant in Brighton. Manju's is named after their 84 years old mother who is a chef at the restaurant – a lifelong dream now fulfilled. This was a deeply grounding interview where we unpack the importance of having an internal North Star. In our conversation we discuss their recruiting process, having on small menus, the reasons why hospitality businesses fail, and changing people’s perceptions of Indian food. As we enter 2021 with many challenges, we learn how Naimesh has practised patience whilst the restaurant has been closed since March 2020. Links: https://www.bbc.co.uk/programmes/b0175q02 (Peter Jones: How We Made Our Millions): https://www.bbc.co.uk/programmes/b0175q02 (https://www.bbc.co.uk/programmes/b0175q02) https://www.forbes.com/sites/jonathanponciano/2020/11/13/billionaire-bill-ackman-covid-will-get-ugly-in-next-few-months-but-expect-explosive-growth-once-its-over/?sh=570a20093b49 (Bill Ackman on the restaurant business): shorturl.at/iIRZ0 https://www.hospitalitymavericks.com/podcast/episode/48974daa/29-enriching-lives-with-mowglis-nisha-katona-founder-and-md-of-mowgli-street-food (#29: Enriching Lives With Mowgli's Nisha Katona, Founder & MD of Mowgli Street Food): shorturl.at/cnzGN http://manjus.co.uk/ (Manjus.co.uk): http://manjus.co.uk/ (http://manjus.co.uk/) https://www.facebook.com/Manjus-272513206519959/ (Manju’s Facebook): https://www.facebook.com/Manjus-272513206519959/ (https://www.facebook.com/Manjus-272513206519959/) https://www.facebook.com/Manjus-272513206519959/ (Manju’s Instagram): https://www.facebook.com/Manjus-272513206519959/ (https://www.facebook.com/Manjus-272513206519959/) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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As we kick off with 2021, there’s a long road ahead of us. Larry Korman – design and travel extraordinaire – joins the show to share why he’s optimistic about the industry, and what you can do to keep innovating. AKA offers weekly and monthly stays in studio and one to two bedroom residences in beautiful buildings with personalised support. They have locations in NYC, Philadelphia, Washington DC, London and LA. It’s a division of Korman Communities, a four generation family-run real estate business since 1909 and pioneer of the furnished suite concept in 1966. I love Larry’s bullish energy, and his insatiable desire to build a great team. Tune in as we explore value propositions, innovating remotely, digital partnerships, humanising experiences and how AKA succeeds by looking at things 3-dimensionally. Links: https://www.stayaka.com/ (AKA): https://www.stayaka.com/ (https://www.stayaka.com/) https://www.technogym.com/ (Technogym): https://www.technogym.com/ (https://www.technogym.com/) https://twitter.com/wolfgangpuck (Wolfgang Puck): https://twitter.com/wolfgangpuck (https://twitter.com/wolfgangpuck) https://www.hospitalitymavericks.com/podcast/episode/2dd4b48f/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force (#84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force): https://www.hospitalitymavericks.com/podcast/episode/2dd4b48f/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force (https://www.hospitalitymavericks.com/podcast/episode/2dd4b48f/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force) https://www.youtube.com/watch?v=WefXe-io6aw (Jeremiah Tower: The Last Magnificent): https://www.youtube.com/watch?v=WefXe-io6aw (https://www.youtube.com/watch?v=WefXe-io6aw) https://twitter.com/jeangeorges (Jean-Georges Vongerichten): https://twitter.com/jeangeorges (https://twitter.com/jeangeorges) https://www.stayaka.com/live-it/new-york (Live it! Program): https://www.stayaka.com/live-it/new-york (https://www.stayaka.com/live-it/new-york) https://www.karamoorwines.com/ (Karamoor Estate Wines): https://www.karamoorwines.com/ (https://www.karamoorwines.com/) https://twitter.com/larrykorman (Larry’s Twitter): https://twitter.com/larrykorman (https://twitter.com/larrykorman) https://www.hospitalitymavericks.com/podcast/episode/47d79bee/24-exceptional-hospitality-leadership-with-peter-avis-customer-service-and-hospitality-consultant (#24: Exceptional Hospitality Leadership With Peter Avis, Customer Service and Hospitality Consultant): https://www.hospitalitymavericks.com/podcast/episode/47d79bee/24-exceptional-hospitality-leadership-with-peter-avis-customer-service-and-hospitality-consultant (https://www.hospitalitymavericks.com/podcast/episode/47d79bee/24-exceptional-hospitality-leadership-with-peter-avis-customer-service-and-hospitality-consultant) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us get better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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Purpose and profit. Those two simple words are really not that simple in daily practice, but both are symbiotic for any business. In this episode we explore how companies can operate on a clear alignment of the two, and how we best define these terms. From Apple to Patagonia, being purpose-driven wins on the long-term. So what does it take for your purpose to be actionable, and not get swept away by lofty or delusional goals? Tune in to episode 6 as we discuss bringing people together, the distribution of wealth, knowing your why and tweaking a company’s direction. It’s clear there’s still so much more to discover. We’re on a mission to unpack how the hospitality industry can operate on a better model. Join in on our continued conversation by connecting with us through the links below. Resources mentioned: https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics (#002: Doughnut Economics): https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics (https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics) https://www.amazon.co.uk/Infinite-Game-Businesses-Achieve-Long-Lasting/dp/0241295599 (‘The Infinite Game’ by Simon Sinek): https://www.amazon.co.uk/Infinite-Game-Businesses-Achieve-Long-Lasting/dp/0241295599 (https://www.amazon.co.uk/Infinite-Game-Businesses-Achieve-Long-Lasting/dp/0241295599) https://www.amazon.co.uk/Homo-Deus-Brief-History-Tomorrow/dp/1784703931/ (‘Homo Deus: A Brief History of Tomorrow’ by Yuval Noah Harari: https://www.amazon.co.uk/Homo-Deus-Brief-History-Tomorrow/dp/1784703931/) https://sdgs.un.org/goals (UN 17 Goals of Development): https://sdgs.un.org/goals (https://sdgs.un.org/goals) Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/) We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at http://www.briteinnovation.co.uk (www.briteinnovation.co.uk).
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Connecting all the way from Bangkok, Thailand, I’m joined by Deepak Ohri, CEO Lebua Hotels and Resorts. Deepak is a real truth-seeker, so I really enjoyed hearing his gems of knowledge. As he mentions in this episode, “people are assets, not costs” – we need to look after our staff now more than ever. Deepak is an entrepreneur, business leader, public speaker, guest lecturer, and mentor. He joined Lebua Hotels and Resorts in 2003, where he helped drive its ambitious growth by keeping the human in the centre of everything. The Bangkok-based luxury hotels and restaurants company have locations in Thailand, India, and New Zealand. Join us as we explore the opportunities with 5G, the future of green luxury tourism, sticking to the basics, and what we can learn from The Godfather. Links: https://lebua.com/ (Lebua Hotels & Resorts): https://lebua.com/ (https://lebua.com/) https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi (#10: Leadership Advice From Andreas Karlsson, CEO of Sticks'n'Sushi): https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi (https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us get better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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The B Corp movement envisions a global economy that uses business as a force for good. Businesses should not only generate returns, but also to create value for its customers, employees, community, and the environment. Through its rigorous assessments, there are now over 3,300 certified B Corporations across 150 industries in 71 countries. In this episode we explore the pragmatic way to assess if businesses are built as ‘good’. It’s clear that becoming a B Corp is no award show or marketing exercise as you need to continually improve to maintain your status. Join us as we discuss our scores from their assessment, how it has helped many businesses grow sustainably, and its implications for going mainstream. Resources mentioned: https://bcorporation.uk/ (BCorporation.uk) https://www.hospitalitymavericks.com/podcast/episode/26a06cb6/hospitality-and-the-infinite-game-001-long-term-thinking (#001: Long-term Thinking) https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics (#002: Doughnut Economics) https://www.hospitalitymavericks.com/podcast/episode/28680a8d/hospitality-and-the-infinite-game-003-circular-economy (#003: Circular Economy) https://www.toastale.com/ (Toast Ale) https://www.thebearkitchen.co/ (The Bear Kitchen) https://app.bimpactassessment.net/get-started (B Corp Free Assessment Tool) https://www.amazon.co.uk/There-No-Planet-Handbook-Break/dp/1108439586 (‘There Is No Planet B’ by Mike Berners-Lee) Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/) We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at http://www.briteinnovation.co.uk (www.briteinnovation.co.uk).
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Building trust and having the space to be creative is essential for any business to thrive. Today’s guests Kitty Newman and Klaudia Mitura have seen this impact operators firsthand, so I can’t wait to unpack what you can do to practically implement these values into your workplace. As co-hosts of &Happiness, a podcast which explores what makes us happy, Kitty and Klaudia are obsessed with storytelling. Alongside the podcast, Kitty is the Director of creative digital marketing agency TrapezeMedia, and Klaudia is a work psychologist and a learning and development specialist. They also provide online training, including https://www.trapezemedia.co.uk/reset-menu (the popular Hospitality Reset Menu). We discuss buying directly from brands, how restaurants track ROI from online marketing, the future of at-home restaurant experiences, and how to watch out for your ‘gremlins’. Links: https://www.andhappiness.co.uk/ (& Happiness Podcast): https://www.andhappiness.co.uk/ (https://www.andhappiness.co.uk/) https://www.instagram.com/brightoncoffeeworks/ (Brighton Coffee Works): https://www.instagram.com/brightoncoffeeworks/ (https://www.instagram.com/brightoncoffeeworks/) https://dirty-bones.com/ (Dirty Bones): https://dirty-bones.com/ (https://dirty-bones.com/) https://riceerror.com/ (Rice Error): https://riceerror.com/ (https://riceerror.com/) https://www.andhappiness.co.uk/episodes//episode-19-socialmedia (Episode 19: Social Media &Happiness): https://www.andhappiness.co.uk/episodes//episode-19-socialmedia (https://www.andhappiness.co.uk/episodes//episode-19-socialmedia) https://www.hospitalitymavericks.com/podcast/episode/1cc3c37c/72-edd-heller-founder-of-the-ethicurean-guild-and-100000-meals-for-those-in-need (#72 Edd Heller, Founder of The Ethicurean Guild, and 100,000 meals for those in need): https://www.hospitalitymavericks.com/podcast/episode/1cc3c37c/72-edd-heller-founder-of-the-ethicurean-guild-and-100000-meals-for-those-in-need (https://www.hospitalitymavericks.com/podcast/episode/1cc3c37c/72-edd-heller-founder-of-the-ethicurean-guild-and-100000-meals-for-those-in-need) https://www.dent.global/accelerators/ (Dent Accelerator): https://www.dent.global/accelerators/ (https://www.dent.global/accelerators/) https://www.amazon.co.uk/Key-Person-Influence-Revised-Five-Step/dp/178133109X/ (‘Key Person of Influence’ by Daniel Priestley): https://amzn.to/3bjhTWG (https://amzn.to/3bjhTWG) https://www.amazon.co.uk/Drive-Surprising-Truth-About-Motivates/dp/1786891700/ref=sr_1_1?dchild=1&keywords=%E2%80%98Drive%E2%80%99+by+Daniel+Pink&qid=1608222954&s=books&sr=1-1 (‘Drive’ by Daniel Pink): https://amzn.to/2MDeacv (https://amzn.to/2MDeacv) https://www.trapezemedia.co.uk/ (TrapezeMedia.co.uk): https://www.trapezemedia.co.uk/ (https://www.trapezemedia.co.uk/) https://www.trapezemedia.co.uk/reset-menu (Hospitality Reset Menu): https://www.trapezemedia.co.uk/reset-menu (https://www.trapezemedia.co.uk/reset-menu) https://www.trapezemedia.co.uk/2nd-course (Social Media Paid Ads Workshop): https://www.trapezemedia.co.uk/2nd-course (https://www.trapezemedia.co.uk/2nd-course) https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story (#71 Mark Smith, Founder of Double Up Social, on Telling Your Story): https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story (https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story) https://www.hospitalitymavericks.com/podcast/episode/4a14c886/34-love-it-or-leave-it-creating-workplace-happiness-with-samantha-clarke-happiness-consultant-author-and-founder-of-the-growth-and-happiness-school (#34: Love It Or Leave It: Creating Workplace Happiness With Samantha Clarke):...
We all know the climate crisis is a real problem. So what can the hospitality sector actually do? It’s a big challenge to tackle, and we certainly don’t have all the answers. We uncover our learnings from ‘No Planet B’ by Mike Berners-Lee – a really impactful book which reveals the hard facts and big-picture perspective on the environmental and economic challenges, as well as how we live and think. In this conversation, we reflect on our actions as business owners. From food waste, sourcing, energy consumption, to much more – there’s a lot for hospitality businesses to do. We discuss veganism, seasonal produce, rewilding, and the need for a framework to create a thriving place. Resources mentioned: https://www.amazon.co.uk/There-No-Planet-Handbook-Break/dp/1108439586 (‘There Is No Planet B: A Handbook for the Make or Break Years’ by Mike Berners-Lee) https://www.youtube.com/watch?v=64R2MYUt394 (A Life On Our Planet) https://www.youtube.com/watch?v=Bu6SE5TYrCM (An Inconvenient Truth) https://thesra.org/ (SRA) https://uk.linkedin.com/in/kipplebit (Andrew Stephen) https://www.instagram.com/mcmasterchef/?hl=en (Douglas McMaster) https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics (#002 Donut Economics) https://amzn.to/39WHFj9 (‘Doughnut Economics’ by Kate Raworth) https://www.winnowsolutions.com/ (Winnow) https://silolondon.com/story/ (Silo) https://giki.earth/ (Giki app) Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/) We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at http://www.briteinnovation.co.uk (www.briteinnovation.co.uk).
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As host of the popular Slick Talk podcast and founding member of the Hospitality Game Changers Group, Wil Slickers is a content creator extraordinaire. Wil dedicates his time to individual and big name operators in the vacation rental and boutique hotel segments of hospitality while still growing the show and industry network globally. I’m super excited to pick Wil’s brains as he’s a true expert in service accommodation. It’s been a tumultuous year, but he suggests an interesting business opportunity for short-term rentals. With his concept of the Destinationaire, "a person who is wired to create remarkable experiences that are anticipated and shared", the industry is changing. Join our conversation as we explore sustainable lodging businesses, the impact of Airbnb in 2020, quality control and the need for more transparency in the industry. Links: https://www.slicktalkthepodcast.com/ (The Slick Talk Podcast): https://www.slicktalkthepodcast.com/ (https://www.slicktalkthepodcast.com/) https://www.slicktalkthepodcast.com/podcast/episode/f0db381b/hospitality-mavericks-interview-with-the-host-michael-tingsager (Hospitality Mavericks: Interview With The Host, Michael Tingsager): https://www.slicktalkthepodcast.com/podcast/episode/f0db381b/hospitality-mavericks-interview-with-the-host-michael-tingsager (https://www.slicktalkthepodcast.com/podcast/episode/f0db381b/hospitality-mavericks-interview-with-the-host-michael-tingsager) https://twitter.com/garyvee (Gary Vaynerchuk): https://twitter.com/garyvee (https://twitter.com/garyvee) https://twitter.com/TonyRobbins (Tony Robbins): https://twitter.com/TonyRobbins (https://twitter.com/TonyRobbins) https://www.amazon.co.uk/Subtle-Art-Not-Giving-Counterintuitive/dp/0062457721/ (‘The Subtle Art of Not Giving a F*ck’ by Mark Manson): https://www.amazon.co.uk/Subtle-Art-Not-Giving-Counterintuitive/dp/0062457721/ (https://www.amazon.co.uk/Subtle-Art-Not-Giving-Counterintuitive/dp/0062457721/) https://twitter.com/simonsinek (Simon Sinek): https://twitter.com/simonsinek (https://twitter.com/simonsinek) https://twitter.com/josh_kopel (Josh Kopel): https://twitter.com/josh_kopel (https://twitter.com/josh_kopel) https://www.goodmorninghospitality.com/ (Good Morning Hospitality): https://www.goodmorninghospitality.com/ (https://www.goodmorninghospitality.com/) https://www.slicktalkthepodcast.com/destinationaire-award (The Destinationare Award): https://www.slicktalkthepodcast.com/destinationaire-award (https://www.slicktalkthepodcast.com/destinationaire-award) https://www.hospitalitymavericks.com/podcast/episode/2a8a8e6a/39-helping-you-find-your-inner-purpose-with-mark-pitcher-founder-of-smash-the-box (#39 Helping you find your Inner Purpose with Mark Pitcher, Founder of Smash The Box): https://www.hospitalitymavericks.com/podcast/episode/2a8a8e6a/39-helping-you-find-your-inner-purpose-with-mark-pitcher-founder-of-smash-the-box (https://www.hospitalitymavericks.com/podcast/episode/2a8a8e6a/39-helping-you-find-your-inner-purpose-with-mark-pitcher-founder-of-smash-the-box) Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
This podcast uses the following third-party services for analysis:
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The circular economy is about eliminating waste and having a continual use of resources. In today’s episode we explore how this powerful system for sustainability can be applied to the hospitality industry. From food waste to kitchen design, it bleeds into all areas that can be achieved through collaboration. Tune in as we explore how David is applying the principles of the circular economy to his hospitality design work. We also discuss where the big opportunities lie, the renting economy, what we can learn from brands like IKEA, and kitchens with no bins. Resources mentioned: https://www.hospitalitymavericks.com/podcast/episode/299f7e23/hospitality-and-the-infinite-game-002-doughnut-economics (#002: Doughnut Economics) https://www.ellenmacarthurfoundation.org/ (The Ellen MacArthur Foundation) https://objectspaceplace.com/blog/a-restorative-restaurant-a-journey-towards-more-sustainable-restaurant-design/ (Restorative Restaurant) https://cleanconscience.org.uk/#sthash.9iWzUNT7.dpbs (CleanConscience) https://globechain.com/ (Globechain) https://www.hospitalitymavericks.com/podcast/episode/345cf40a/66-ali-aneizi-founder-of-tamweel-capital-being-an-investor-during-a-pandemic (#66 Ali Aneizi, Founder of Tamweel Capital, Being an investor during a pandemic) https://twitter.com/dougiemcmaster (Douglas McMaster) https://silolondon.com/ (Silo) https://www.adamhandling.co.uk/ (Adam Handling) https://noma.dk/ (Noma) https://www.winnowsolutions.com/ (Winnow) https://thesra.org/ (Sustainable Restaurant Association) https://advancelondon.org/food-that-doesnt-cost-the-earth-new-guide-launched/ (SRA Guide) https://www.amazon.com/Third-Plate-Field-Notes-Future/dp/0143127152 (‘The Third Plate’ by Dan Barber) https://www.goldfingerfactory.com/ (Goldfinger Factory) https://thegoodbusinessfestival.com/ (The Good Business Festival) https://www.amazon.com/Circular-Economy-Wealth-Flows-2nd-ebook/dp/B01N79L6U9 (‘The Circular Economy: A Wealth of Flows’ by Ken Webster) https://www.amazon.com/Cradle-Remaking-Way-Make-Things/dp/0865475873/ (‘Cradle to Cradle’ by Michael Braungart and William McDonough) Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/) We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at http://www.briteinnovation.co.uk (www.briteinnovation.co.uk).
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Today’s guest Jeremiah Tower needs little introduction. He’s an American celebrity chef who, along with Alice Waters and Wolfgang Puck, has been credited with pioneering the culinary style known as California cuisine. His career began at Chez Panisse, in California, after a chance job opportunity. He later opened his own restaurant, Stars, in San Francisco, with branches in Napa Valley, Palo Alto, Manila, and Singapore. His biographical documentary ‘Jeremiah Tower: The Last Magnificent’ was produced by Anthony Bourdain. Jeremiah champions in the interview that you need to “get out of your head and back into your mouth”. I had a great time picking Jeremiah’s brain about what the industry can do to thrive after the pandemic. It’s about bringing the greatest brains together. Tune in to learn about re-training staff, dealing with unfinished business, how to say yes – and when he had to build an extra table for customers one evening. Links: https://www.chezpanisse.com/1/ (Chez Panisse): https://www.chezpanisse.com/1/ (https://www.chezpanisse.com/1/) https://www.youtube.com/watch?v=WefXe-io6aw (Jeremiah Tower: The Last Magnificent): https://www.youtube.com/watch?v=WefXe-io6aw (https://www.youtube.com/watch?v=WefXe-io6aw) https://hillstone.com/ (Hillstone Restaurant Group): https://hillstone.com/ (https://hillstone.com/) https://www.amazon.com/Simple-French-Food-40th-Anniversary/dp/0544242203 (‘Simple French Food’ by Richard Olney): https://www.amazon.com/Simple-French-Food-40th-Anniversary/dp/0544242203 (https://www.amazon.com/Simple-French-Food-40th-Anniversary/dp/0544242203) https://www.amazon.com/Escoffier-Culinaire-Complete-Translation-English/dp/0831754788 (‘Le Guide Culinaire’ by Auguste Escoffier): https://www.amazon.com/Escoffier-Culinaire-Complete-Translation-English/dp/0831754788 (https://www.amazon.com/Escoffier-Culinaire-Complete-Translation-English/dp/0831754788) https://www.amazon.co.uk/Ma-Gastronomie-Fernand-Point/dp/071563836X (‘Ma Gastronomie’ by Fernand Point): https://www.amazon.co.uk/Ma-Gastronomie-Fernand-Point/dp/071563836X (https://www.amazon.co.uk/Ma-Gastronomie-Fernand-Point/dp/071563836X) https://www.nrn.com/ (Nation's Restaurant News): https://www.nrn.com/ (https://www.nrn.com/) https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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Our society has an obsession with growth, quite often neglecting the need to thrive. In today’s episode, we unpack a meaty but highly relevant book – ‘Doughnut Economics: Seven Ways to Think Like a 21st-Century Economist’ by Kate Raworth, to learn more about how we can fundamentally reframe our understanding of what economics is and does. Along the way, she points out how we can break our addiction to growth; redesign money, finance, and business to be in service to people; and create economies that are regenerative and distributive by design. Tune in as we pick our favourite myths that Kate Raworth dispels in the book, like the rational man and linear growth, and we reflect over some key questions to ask yourself, your team and in the boardroom. It’s time to think about building a better economy; we simply can’t ignore equality or sustainability. We hope you enjoy this conversation as we explore how we can all follow a human-centred approach to thriving. Resources mentioned: https://amzn.to/39WHFj9 (‘Doughnut Economics’ by Kate Raworth) https://www.kateraworth.com/doughnut/ (The Doughnut Diagram) https://www.ted.com/talks/kate_raworth_a_healthy_economy_should_be_designed_to_thrive_not_grow (Kate Raworth’s Ted Talk) https://www.sweetgreen.com/ (Sweetgreen) https://www.amazon.com/Predictably-Irrational-Revised-Expanded-Decisions/dp/0061353248 (‘)https://amzn.to/3gtVI0P (Predictably Irrational’ by Dan Ariely) https://amzn.to/2W0slKa (‘Alchemy’ by Rory Sutherland) https://amzn.to/3n6JqxN (‘Good To Great’ by Jim Collins) Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/) We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at http://www.briteinnovation.co.uk/ (www.briteinnovation.co.uk).
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There’s no doubt that there’s been a huge adoption of technology for hospitality businesses this year. What’s clear is that the hardest part of digital transformation is putting in place the systems and processes first. In this episode I catch up with Mark Gausden, Vice President EMEA & JAPAC at Oracle Food and Beverage, to learn more about what you need to be strategic with your technology. Oracle Food and Beverage is part of Oracle, a global leader in enterprise software and IT solutions. Their division breaks down the essential components of an optimised online ordering system – from online menu management to payment processing, kitchen coordination, and fulfillment for restaurants of all shapes and sizes. With over 25 years of experience in the hospitality industry, Mark Gausden has plenty to share in this interview. Tune in as we discuss the kind of companies that were quick to adopt technology during pandemic, takeout market trends, and new hole-in-the-wall concepts. Links: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) https://www.oracle.com/industries/food-beverage/ (Oracle Food and Beverage): https://www.oracle.com/industries/food-beverage/ (https://www.oracle.com/industries/food-beverage/) https://www.linkedin.com/in/markgausden/ (Mark’s LinkedIn): https://www.linkedin.com/in/markgausden/ (https://www.linkedin.com/in/markgausden/) Please help us getting better by filling out the feedback survey on the podcast show here: https://bit.ly/37aIm5n (https://bit.ly/37aIm5n)
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What type of hospitality industry do we actually want to create? Hospitality and The Infinite Game is a new podcast series focused on answering this one simple question. Tune in as Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might just set the foundation for a different model of success. Today’s episode is inspired by Simon Sinek’s ‘Infinite Game’, and what happens when we switch to a longer-term thinking mindset. We reflect over the casual dining crash, and other bad choices made by short-term thinking, and what we can learn from impactful brands like Patagonia. As business leaders it’s our duty to think big to better understand the system. Subscribe to the rest of the series as we cover topics such as the climate emergency, a circular economy, doughnut economics, B Corps, and how profit and purpose can co-exist. We make no claims to have all the answers. Far from it, in fact, but we hope these conversations might just get you thinking. We are learning, and hopefully you'll learn with us. We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at http://www.briteinnovation.co.uk/ (www.briteinnovation.co.uk) Resources mentioned: https://plusx.space/ (Plus X Coworking Space) https://sdgs.un.org/goals (UN 17 Goals of Development) https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X (‘The Infinite Game’ by Simon Sinek) https://www.amazon.co.uk/gp/product/190797413X/ref=as_li_tl?ie=UTF8&camp=1634&creative=6738&creativeASIN=190797413X&linkCode=as2&tag=hospitalit010-21&linkId=93f3a55fe6e47995a806a6d0a3ed9a46 (‘Do Purpose’ by David Hieatt) https://www.patagonia.com/home/ (Patagonia) https://twitter.com/dhmeyer (Danny Meyer) https://www.amazon.com/Doughnut-Economics-Seven-21st-Century-Economist/dp/1603586741 (‘Doughnut Economics’ by Kate Raworth) https://www.hospitalitymavericks.com/podcast/episode/32281f4e/13-staying-true-to-moshimo-with-karl-jones-part-1 (#13: Staying True to Moshimo With Karl Jones, Director at Moshimo) https://www.mowglistreetfood.com/ (Mowgli Street Food) https://thegoodbusinessfestival.com/ (The Good Business Festival) Get in touch: Michael’s Email: michael@hospitalitymavericks.com David’s Email: david@objectspaceplace.com Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/)
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Hospitality and the Infinite Game is a new podcast series focused on answering one simple question….what type of hospitality industry do we actually want to create? In the series, Michael Tingsager of Hospitality Mavericks and David Chenery of Object Space Place discuss big ideas that might set the foundation for a different model of success. A model which would allow us to piece together a bold new way forward, where our businesses can thrive whilst making a positive impact on people, communities and the planet. The topics are broad, covering infinite mindedness, the climate emergency, a circular economy, doughnut economics, B-Corps and how profit and purpose can coexist. Each short, half-hour episode is aimed to be a primer on each subject to spark interest and debate. We make no claims to have all the answers, far from it in fact, but we hope these conversations might just get you thinking. We are learning and hopefully you will learn with us. So tune in and get ready to make your mark. The game is afoot…..and it’s an infinite one.
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With over 18 years experience in the workforce management industry, Andreas Sjölund is a true expert when it comes to digitising the employee experience. As Co-Founder at Quinyx, their motto is “happy workforce, happy business”. Quinyx is a leading workforce management software. Their technology helps simplify scheduling, time reporting, communication, task management, budgeting and forecasting. They help some of the world’s biggest businesses, such as McDonald’s, DHL and Hilton. I was fascinated by what Andreas had to share about building great company culture with the help of technology. Join us as we explore how AI can help read customer trends, the lessons learnt from building his own company culture, how technology has evolved this year – and his former career as an ice hockey player. Links: https://www.quinyx.com/ (Quinyx): https://www.quinyx.com/ (https://www.quinyx.com/) https://www.linkedin.com/in/erikfjellborg (Erik Fjellborg): https://www.linkedin.com/in/erikfjellborg (https://www.linkedin.com/in/erikfjellborg) https://widgetbrain.com/ (Widget Brain): https://widgetbrain.com/ (https://widgetbrain.com/) https://www.hospitalitymavericks.com/podcast/episode/39686950/digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo (Digital Transformation with Nick Popovici Co-Founder and CEO Vita Mojo): https://www.hospitalitymavericks.com/podcast/episode/39686950/digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo (https://www.hospitalitymavericks.com/podcast/episode/39686950/digital-transformation-with-nick-popovici-co-founder-and-ceo-vita-mojo) https://plugins.grails.org/plugin/vahid/queuemail (Queuemail): https://plugins.grails.org/plugin/vahid/queuemail (https://plugins.grails.org/plugin/vahid/queuemail) https://simonsinek.com/commit/the-power-of-why/ (The Power of Why): https://simonsinek.com/commit/the-power-of-why/ (https://simonsinek.com/commit/the-power-of-why/) https://shop.lululemon.com/story/mirror-home-gym (Lululemon Mirror Gym): https://shop.lululemon.com/story/mirror-home-gym (https://shop.lululemon.com/story/mirror-home-gym) https://www.tonyrobbins.com/events/unleash-the-power-within/ (Unleash The Power Within:) https://www.tonyrobbins.com/events/unleash-the-power-within/ (https://www.tonyrobbins.com/events/unleash-the-power-within/) https://brendon.com/ (Brendon Burchard): https://brendon.com/ (https://brendon.com/) https://www.saleshacker.com/tag/podcast/ (Sales Hacker): https://www.saleshacker.com/tag/podcast/ (https://www.saleshacker.com/tag/podcast/) https://tim.blog/podcast/ (The Tim Ferriss Show): https://tim.blog/podcast/ (https://tim.blog/podcast/) https://www.amazon.com/Tools-Titans-Billionaires-World-Class-Performers/dp/1328683788 (‘Tools of Titans’ by Tim Ferriss): https://www.amazon.com/Tools-Titans-Billionaires-World-Class-Performers/dp/1328683788 (https://www.amazon.com/Tools-Titans-Billionaires-World-Class-Performers/dp/1328683788) https://www.jimcollins.com/ (Jim Collins): https://www.jimcollins.com/ (https://www.jimcollins.com/) https://www.hospitalitymavericks.com/podcast/episode/b605e6cf/58-the-power-of-flexible-staffing-with-scott-erwin-founder-and-ceo-of-hire-hand (#58 The Power of Flexible Staffing with Scott Erwin, Founder and CEO of Hire Hand): https://www.hospitalitymavericks.com/podcast/episode/b605e6cf/58-the-power-of-flexible-staffing-with-scott-erwin-founder-and-ceo-of-hire-hand (https://www.hospitalitymavericks.com/podcast/episode/b605e6cf/58-the-power-of-flexible-staffing-with-scott-erwin-founder-and-ceo-of-hire-hand)
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Dhilon Solanki has been in the hospitality industry for 15 years. As UK & EMEA Director at Sprout, he’s been busy up-serving their customers since the pandemic started. I’m excited to catch up with Dhilon to learn more about where technology and communication sits in the bigger picture for hospitality. From an idea captured on the back of a napkin by the three Founders in 2008, Sprout has since grown to now boast a global workforce to service our growing global client base. Headquartered in Melbourne, and proudly Australian, the company includes operations and offices in the UK and Vietnam. Sprout is a CRM system that simplifies the acquisition and management of customer data allowing marketers to focus on creating customer-centric communications. Join us as we discuss email marketing, focusing on your loyal customers, non-negotiables for daily routines and the rebirth of QR codes. Links: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) https://sproutsend.com/about/ (Sprout): https://sproutsend.com/about/ https://www.amazon.co.uk/gp/product/190797430X/ref=as_li_tl?ie=UTF8&camp=1634&creative=6738&creativeASIN=190797430X&linkCode=as2&tag=hospitalit010-21&linkId=50e67f5d6c6b079340c096dbeca58485 (‘Do Open’ by David Hieatt): https://www.amazon.com/Do-Open-Newsletter-Transform-Business/dp/190797430X https://amzn.to/2IHPLRx (‘Good To Great’ by Jim Collins:) https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story (#71 Mark Smith, Founder of Double Up Social, on Telling Your Story): https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story
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In this bonus episode CEO and Co-Founder of Vita Mojo, Nick Popovici gives an extensive overview of the wave of digital transformations that have to happen across the industry during the last 3-6 months. Nick shares his views on where the industry will be 3 years from now. He believes that the winners are the brands which have radically changed their approach to how they run and operate their businesses through technology. At the end of the interview, Nick will share some amazing advice on how leaders should approach digital transformation and what needs to be done now to stay ahead in the new now. This episode is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Nando’s Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology. Email: nick.liddle@vitamojo.com Links: https://www.linkedin.com/in/b-nick-popovici-902844101/ (https://www.linkedin.com/in/b-nick-popovici-902844101/) https://www.vitamojo.com (https://www.vitamojo.com) https://www.linkedin.com/company/vita-mojo-os/ (https://www.linkedin.com/company/vita-mojo-os/)
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What is it that’s at the core of a truly happy workplace? This is a question I uncover with today’s guest, Henry Stewart, Chief Happiness Officer at Happy. Happy is an award winning Learning and Development organisation offering fun and engaging computer and management training. Happy's vision is outlined by Henry Stewart in his book, The Happy Manifesto. It outlines our 10 principles to create a happy, empowered workplace. It’s a book that has massively influenced the way I run my businesses, so I can’t wait to catch up with Henry. In this episode we explore the impacts of having a happy workplace. We discuss self-management, 33 ‘liberating structures’, being a good coach, how to overcome the challenge of ‘no going back’ – and why we need to be aware of hippos… Links: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) https://www.happy.co.uk/ (Happy): https://www.happy.co.uk/ (https://www.happy.co.uk/) https://www.amazon.com/Happy-Manifesto-Organization-Great-Workplace/dp/0749467517 (‘The Happy Manifesto’ by Henry Stewart) https://uk.linkedin.com/in/henrystewart (Henry’s LinkedIn): https://uk.linkedin.com/in/henrystewart (https://uk.linkedin.com/in/henrystewart) https://rework.withgoogle.com/print/guides/5721312655835136/ (Project Aristotle): https://rework.withgoogle.com/print/guides/5721312655835136/ (https://rework.withgoogle.com/print/guides/5721312655835136/) https://www.buurtzorgnederland.com/ (Buurtzorg) https://www.amazon.com/Multipliers-Best-Leaders-Everyone-Smarter/dp/0061964395 (‘Multipliers’ by Liz Wisman): https://www.amazon.com/Multipliers-Best-Leaders-Everyone-Smarter/dp/0061964395 (https://www.amazon.com/Multipliers-Best-Leaders-Everyone-Smarter/dp/0061964395) https://www.amazon.com/Corporate-Rebels-Make-work-more/dp/9083004805/ (‘Corporate Rebels’ by Joost Minnaar and Pim de Morree): https://www.amazon.com/Corporate-Rebels-Make-work-more/dp/9083004805/ (https://www.amazon.com/Corporate-Rebels-Make-work-more/dp/9083004805/) https://www.amazon.com/Turn-Ship-Around-Turning-Followers/dp/1591846404/ (‘Turn the Ship Around!’ by David Marquet): https://www.amazon.com/Turn-Ship-Around-Turning-Followers/dp/1591846404/ (https://www.amazon.com/Turn-Ship-Around-Turning-Followers/dp/1591846404/) https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ (‘Good To Great’ by Jim Collins): https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/ (https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/) https://alexedmans.com/ (Alex Edmans): https://alexedmans.com/ (https://alexedmans.com/) https://www.happy.co.uk/leadership-and-personal-development/leadership-and-management-programmes/managing-change-positively/ (Managing Change Positively): https://www.happy.co.uk/leadership-and-personal-development/leadership-and-management-programmes/managing-change-positively/ (https://www.happy.co.uk/leadership-and-personal-development/leadership-and-management-programmes/managing-change-positively/) https://rework.withgoogle.com/guides/managers-identify-what-makes-a-great-manager/steps/learn-about-googles-manager-research/ (Determine what makes a great manager:) https://rework.withgoogle.com/guides/managers-identify-what-makes-a-great-manager/steps/learn-about-googles-manager-research/ (https://rework.withgoogle.com/guides/managers-identify-what-makes-a-great-manager/steps/learn-about-googles-manager-research/) https://www.hospitalitymavericks.com/podcast/episode/48014ed4/36-the-power-of-data-with-simon-blackbourne-commercial-director-of-tahola (#36: The Power Of Data With Simon Blackbourne, Commercial Director of Tahola):...
In this episode, Michael talks with experienced pub operator Kris Gumbrell, CEO of Brewhouse and Kitchen. They are an award-winning pub group and they operate more than 20 pubs spread all over the south of England with more in the pipeline. Kris talks about how the pandemic impacted them as a business and that they have used a people-first approach to ensure that they can get through this together. We also talk about what his view is when it comes to the future of food and drink and what role technology will play in the years to come. He also opens the lid on their plans in 2021. Links: https://www.brewhouseandkitchen.com/ (https://www.brewhouseandkitchen.com/) https://www.vitamojo.com (https://www.vitamojo.com) https://www.linkedin.com/company/vita-mojo-os/ (https://www.linkedin.com/company/vita-mojo-os/) Coming Back Stronger is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology.
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Calling in from San Diego, Shawn Walchef is a true maverick when it comes to scaling a restaurant digitally. Since the pandemic, his restaurant Cali Comfort BBQ has been three times more profitable than ever. Within 12 years, it’s gone from $300,000 losing money each year to making $3.3 million in 12 years. His secret? The smartphone. It’s common for people in hospitality to work 80 - 100 hours a week, but it just didn’t sit right. It’s time for restaurants to be reconfigured. Digital hospitality has a huge opportunity for all of us to harness. As we learn from Shawn, it takes consistency and time to learn how to craft your digital story to who you serve. Join our conversation as we discuss partnering with digital suppliers, podcasting, mastering digital marketing, and the days of the Yellow Pages. Links: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) https://www.restaurantowner.com/ (Restaurantowner.com): https://www.restaurantowner.com/ (https://www.restaurantowner.com/) https://restaurantaccountingservices.com/ (Restaurant Solutions): https://restaurantaccountingservices.com/ (https://restaurantaccountingservices.com/) https://calibbq.media/podcast-episodes/ (Digital Hospitality Podcast:) https://calibbq.media/podcast-episodes/ (https://calibbq.media/podcast-episodes/) https://www.youtube.com/user/CaliComfortBBQ (Cali Comfort BBQ YouTube): https://www.youtube.com/user/CaliComfortBBQ (https://www.youtube.com/user/CaliComfortBBQ) https://pos.toasttab.com/ (Toast): https://pos.toasttab.com/ (https://pos.toasttab.com/) https://www.sethgodin.com/ (Seth Godin): https://www.sethgodin.com/ (https://www.sethgodin.com/) https://simonsinek.com/ (Simon Sinek): https://simonsinek.com/ (https://simonsinek.com/) https://twitter.com/ggoycochea (Gene Goycochea): https://twitter.com/ggoycochea (https://twitter.com/ggoycochea) https://www.amazon.com/How-Built-This-Unexpected-Entrepreneurs/dp/0358216761 (‘How I Built This’ by Guy Raz): https://www.amazon.com/How-Built-This-Unexpected-Entrepreneurs/dp/0358216761 (https://www.amazon.com/How-Built-This-Unexpected-Entrepreneurs/dp/0358216761) https://www.npr.org/podcasts/510313/how-i-built-this (How I Built This Podcast): https://www.npr.org/podcasts/510313/how-i-built-this (https://www.npr.org/podcasts/510313/how-i-built-this) https://dmeltzer.com/ (David Meltzer): https://dmeltzer.com/ (https://dmeltzer.com/) https://www.entrepreneur.com/listen/playbook (The Playbook podcast): https://www.entrepreneur.com/listen/playbook (https://www.entrepreneur.com/listen/playbook) https://www.garyvaynerchuk.com/ (Gary Vaynerchuk): https://www.garyvaynerchuk.com/ (https://www.garyvaynerchuk.com/) https://twitter.com/shawnpwalchef (Twitter @shawnpwalchef): https://twitter.com/shawnpwalchef (https://twitter.com/shawnpwalchef) https://calibbq.media/ (CaliBBQ.media): https://calibbq.media/ (https://calibbq.media/) https://www.hospitalitymavericks.com/podcast/episode/33806174/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail (#6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail): https://www.hospitalitymavericks.com/podcast/episode/33806174/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail (https://www.hospitalitymavericks.com/podcast/episode/33806174/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Having been in the hospitality industry for 50 years, today’s guest has seen how the industry can scale. Robin Sheppard launched Bespoke Hotels with Haydn Fentum in 2000, and the group now manages over 9,500 hotel rooms, 8,000 employees and £815 million of assets across the UK. As a soft brand, they’re testament to the sustainability of being bespoke and local. Robin's innovative approach to marketing has broadened the customer base of all Bespoke Hotels and led to several awards and accolades, most notably ‘The RAC Hotel of the Year Award’ and the Caterer and Hotelkeeper ‘Hotel of the Year Award. Join our conversation as we discuss developing new revenue streams, the bigger picture of the hotel industry from a political and social perspective, and the Blue Badge Access Awards. Links: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) https://www.hospitalitymavericks.com/book-a-chat (Book a call with Michael): https://www.hospitalitymavericks.com/book-a-chat (https://www.hospitalitymavericks.com/book-a-chat) https://www.bespokehotels.com/ (Bespoke Hotels): https://www.bespokehotels.com/ (https://www.bespokehotels.com/) https://www.hotelgotham.co.uk/ (Hotel Gotham): https://www.hotelgotham.co.uk/ (https://www.hotelgotham.co.uk/) https://www.hotelbrooklyn.co.uk/ (Hotel Brooklyn): https://www.hotelbrooklyn.co.uk/ (https://www.hotelbrooklyn.co.uk/) https://www.youtube.com/watch?v=64R2MYUt394 (David Attenborough: A Life On Our Planet): https://www.youtube.com/watch?v=64R2MYUt394 https://www.bluebadgeaccessawards.com/ (The Blue Badge Access Awards): https://www.bluebadgeaccessawards.com/ https://www.hospitalitymavericks.com/podcast/episode/27f09bde/75-victoria-williams-ceo-of-terptree-on-human-communication-and-deaf-people (#75 Victoria Williams, CEO of terptree, on human communication and deaf people): https://www.hospitalitymavericks.com/podcast/episode/27f09bde/75-victoria-williams-ceo-of-terptree-on-human-communication-and-deaf-people (https://www.hospitalitymavericks.com/podcast/episode/27f09bde/75-victoria-williams-ceo-of-terptree-on-human-communication-and-deaf-people) https://www.hospitalitymavericks.com/podcast/episode/337278a8/11-creating-grand-hotel-experiences-with-andrew-mosley-general-manager-of-the-grand-brighton (#11: Creating Grand Hotel Experiences With Andrew Mosley): https://www.hospitalitymavericks.com/podcast/episode/337278a8/11-creating-grand-hotel-experiences-with-andrew-mosley-general-manager-of-the-grand-brighton (https://www.hospitalitymavericks.com/podcast/episode/337278a8/11-creating-grand-hotel-experiences-with-andrew-mosley-general-manager-of-the-grand-brighton)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Dialling in from Antigua, today’s guest has been instrumental in the making of the Hospitality Mavericks business. So I’m excited to bring on Nicole Antonio-Gadsdon, the ultimate HR rule breaker and expert in luxury hotels especially in the Caribbean. We connected a few years ago on LinkedIn, and instantly realised how aligned we are. So much so that https://www.hospitalitymavericks.com/post/what-in-the-world-is-shaking-up-the-hospitality-industry (we put together an article) about how Mavericks will shake up the hospitality industry – and in this episode we explore if our predictions were correct. Nicole founded Banana Pepper HR to elevate the game for visionary hotel owners tired of the status quo with a more creative and integrated approach to human resources who want to build remarkable brands through their employees. She’s worked closely with the likes of Rosewood Hotel Group, Virgin Limited and Campbell Gray Hotels. Join our conversation as we discuss bouncing forward, “re-boarding” your staff, attracting different ways of thinking – and handling crises during Category 5 hurricanes and pandemics. Links: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.facebook.com/groups/hospitalitygamechangers (Join the GameChanger Facebook Group): https://www.facebook.com/groups/hospitalitygamechangers (https://bit.ly/2GAvr2W) https://www.hospitalitymavericks.com/post/what-in-the-world-is-shaking-up-the-hospitality-industry (Article by Michael and Nicole: What in the World is Shaking Up The Hospitality Industry? https://www.hospitalitymavericks.com/post/what-in-the-world-is-shaking-up-the-hospitality-industry) https://www.hospitalitymavericks.com/podcast/episode/2f336091/67-changing-the-industry-business-model-with-rob-liddiard-ceo-yapster-and-matt-coulthard-bizimply (#67 Changing the industry business model): https://www.hospitalitymavericks.com/podcast/episode/2f336091/67-changing-the-industry-business-model-with-rob-liddiard-ceo-yapster-and-matt-coulthard-bizimply (https://www.hospitalitymavericks.com/podcast/episode/2f336091/67-changing-the-industry-business-model-with-rob-liddiard-ceo-yapster-and-matt-coulthard-bizimply) https://www.sweetgreen.com/ (Sweetgreen): https://www.sweetgreen.com/ (https://www.sweetgreen.com/) https://twitter.com/dhmeyer (Danny Meyer): https://twitter.com/dhmeyer (https://twitter.com/dhmeyer) https://www.thepighotel.com/ (The Pig Hotel): https://www.thepighotel.com/ (https://www.thepighotel.com/) https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnes-clinical-psychologist-and-founder-of-positive-wellbeing (#62 Leading with radical acceptance with Dr Vikki Barnes): https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnes-clinical-psychologist-and-founder-of-positive-wellbeing (https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnes-clinical-psychologist-and-founder-of-positive-wellbeing) https://www.hospitalitymavericks.com/podcast/episode/33a8bc01/8-the-power-of-a-brandful-workforce-with-julia-gometz-author-and-co-founder-of-brandful-code (#8: The Power of a Brandful Workforce With Julia Gometz): https://www.hospitalitymavericks.com/podcast/episode/33a8bc01/8-the-power-of-a-brandful-workforce-with-julia-gometz-author-and-co-founder-of-brandful-code (https://www.hospitalitymavericks.com/podcast/episode/33a8bc01/8-the-power-of-a-brandful-workforce-with-julia-gometz-author-and-co-founder-of-brandful-code)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Over the past 25 years, Uncle John’s Bakery has remained a staple household name within the Afro-Caribbean Community, with a community expanding across the UK as well as around the world. Founded by his parents, today’s guest is Samuel Mensah, the MD of the company. From the very start, the ethos of the business is the Ghanian saying “Obeyeyie”, which means “things will get better”. And amidst the pandemic, this ethos has been their North Star. Uncle John’s Bakery retails in major supermarkets such as Morrisons, and has collaborated with brands including Dropbox, Ghana Party In The Park, Unicorn Theatre and many more. They have also received positive recognition from major institutions such as GUBA, 10 Downing Street, British Baker and Time Out magazines. I’m excited to have Samuel on the show to learn more about running a family business. In this conversation we explore being digitally accessible, the future of the high street, his visit to 10 Downing Street – and their signature sweet bread. Links: https://euphorium.uk.com/ (Euphorium): https://euphorium.uk.com/ (https://euphorium.uk.com/) https://www.clickitlocal.co.uk/ (Click It Local): https://www.clickitlocal.co.uk/ (https://www.clickitlocal.co.uk/) https://www.instagram.com/p/CEtvkC2jw1G/?utm_source=ig_web_copy_link (Campaign with Google): https://www.instagram.com/p/CEtvkC2jw1G/?utm_source=ig_web_copy_link (https://www.instagram.com/p/CEtvkC2jw1G/) https://theunclejohnsbakery.com/ (Uncle John’s Bakery): https://theunclejohnsbakery.com/ (https://theunclejohnsbakery.com/) https://www.instagram.com/unclejohnsbakery/ (Instagram): https://www.instagram.com/unclejohnsbakery/ (https://www.instagram.com/unclejohnsbakery/) https://www.facebook.com/theunclejohnsbakery (Facebook): https://www.facebook.com/theunclejohnsbakery (https://www.facebook.com/theunclejohnsbakery) https://twitter.com/unclejohnbakery (Twitter): https://twitter.com/unclejohnbakery (https://twitter.com/unclejohnbakery) https://www.instagram.com/smxuk/?hl=en (Samuel’s Instagram): https://www.instagram.com/smxuk/?hl=en (https://www.instagram.com/smxuk/?hl=en) https://podcasts.apple.com/gb/podcast/the-end-goal-podcast/id1516700094 (The End Goal Podcast): https://podcasts.apple.com/gb/podcast/the-end-goal-podcast/id1516700094 (https://podcasts.apple.com/gb/podcast/the-end-goal-podcast/id1516700094) https://www.hospitalitymavericks.com/podcast/episode/1ea55f7d/56-heartfelt-hospitality-with-neena-jivraj-stevenson-chief-cultural-officer-of-point-a-hotels (#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels): https://www.hospitalitymavericks.com/podcast/episode/1ea55f7d/56-heartfelt-hospitality-with-neena-jivraj-stevenson-chief-cultural-officer-of-point-a-hotels (https://www.hospitalitymavericks.com/podcast/episode/1ea55f7d/56-heartfelt-hospitality-with-neena-jivraj-stevenson-chief-cultural-officer-of-point-a-hotels) https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
JOIN THE COMMUNITY HERE - FACEBOOK: https://bit.ly/2GAvr2W (https://bit.ly/2GAvr2W) Staring down the barrel of a 60% permanent closure rate...It's time to fix what's broken. It’s time to change the game. The hospitality industry is at a pivotal point and it has become painfully obvious that business acumen and strategic planning will matter just as much as resilience.
There's no shortage of resources ranging from how to apply for loans to how to negotiate with your landlord.
At some point, we will turn our sights towards the future and, when that time comes, we’ll need the tools and strategies to thrive, not just survive.
In the hospitality industry, we fix our own problems. This is no different.
We’ve created a group called The Hospitality Game Changers
It’s on Facebook, a platform you already use daily
It’s a space just for us where we’re tackling the most difficult issues facing our industry and creating solutions.
It’s updated daily with the most compelling audio, written and video content to make sure you’re plugged in to what’s going on today and what can help us tomorrow.
It’s quick, easy and free to join.
Just login to Facebook and search "Hospitality Game Changers" in the search bar.
Click join and you’re all set.
We can’t change the cards that we are dealt, but we can change how we play the game.
JOIN THE COMMUNITY HERE - FACEBOOK: https://bit.ly/2GAvr2W (https://bit.ly/2GAvr2W)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Today’s guest, Victoria Williams, is on a life ambition to change the world for deaf people. Establishing her company terptree 14 years ago, their goal by 2025 is to positively impact 1 million deaf people’s lives. It’s ambitious, but Covid-19 has highlighted how it affects so many people. The innumerable challenges, such as mandatory face coverings, leave deaf people feeling even more isolated. It’s time for businesses to step up, and better serve this population. I’m excited to have Victoria on the show to learn more about the surprisingly simple things we can do, why tech is not the core solution, and how to better communicate with all members of our society. Links: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://terptree.co.uk/ (terptree): https://terptree.co.uk/ (https://terptree.co.uk/) https://terptree.co.uk/news-articles/ (Terptree Blog): https://terptree.co.uk/news-articles/ (https://terptree.co.uk/news-articles/) https://www.gov.uk/access-to-work (Access To Work): https://www.gov.uk/access-to-work (https://www.gov.uk/access-to-work) https://hiddendisabilitiesstore.com/ (The Hidden Disabilities Sunflower): https://hiddendisabilitiesstore.com/ (https://hiddendisabilitiesstore.com/) https://zoom.us/accessibility (Zoom’s Accessibility): https://zoom.us/accessibility (https://zoom.us/accessibility)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
There’s often a big stigma behind fast food and QSR, but it’s the best way to be the biggest in the world. As former colleagues, I was super excited to catch up with Mark Hawthorne, Former CEO at McDonald's and Guzman y Gomez. With the fast-changing landscape, we need to rewrite the leadership playbook. Mark has spent decades working with the world leaders of QSR. Currently based in Australia, he’s built successful businesses around the world. Best-known for his forward-thinking approach to leadership, we explore the new opportunities from this new playing field. Join us as we discuss the restaurants doing well right now, mentors, and the biggest surprise he’s seen this year – as well as signing goals with ketchup handprints. Links: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi (#10: Leadership Advice From Andreas Karlsson, CEO of Sticks'n'Sushi): https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi (https://www.hospitalitymavericks.com/podcast/episode/c2d89fa2/10-leadership-advice-from-andreas-karlsson-ceo-of-sticksnsushi)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
With this ongoing crisis, leaders need to develop new skills, such as compassion and a growth mindset, to navigate and rebuild this new landscape. When you feel safe within yourself as a leader, this projects to the rest of your team. In this episode I’m excited to speak with leadership development expert David Klaasen, Founder of Talent 4 Performance. Prior to launching his business in 2004, he was a trained chef and has experienced the intense environments hospitality can run on. Join us as we discuss self-leadership, handling long-term stress, and how everything is much better after a good night’s sleep. Links: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq) https://hospitality-mavericks.captivate.fm/episode/40-organisational-and-individual-happiness-with-lars-kure-juul (#40 Organisational and Individual Happiness with Lars Kure Juul): https://hospitality-mavericks.captivate.fm/episode/40-organisational-and-individual-happiness-with-lars-kure-juul https://www.mindtools.com/pages/article/SCARF.htm (David Rock's SCARF Model): https://www.mindtools.com/pages/article/SCARF.htm https://www.amazon.com/Growth-Mindset-Guide-Professional-Personal/dp/1546618392 (The Growth Mindset by Joshua Moore and Helen Glasgow): https://www.amazon.com/Growth-Mindset-Guide-Professional-Personal/dp/1546618392 https://www.talent4performance.co.uk/food-for-thought-sign-up/ (Food For Thought): https://www.talent4performance.co.uk/food-for-thought-sign-up/ https://www.amazon.com/Conversational-Capacity-Building-Successful-Pressure/dp/0071807128 (Conversational Capacity by Craig Weber): https://www.amazon.com/Conversational-Capacity-Building-Successful-Pressure/dp/0071807128 (https://www.amazon.com/Conversational-Capacity-Building-Successful-Pressure/dp/0071807128) https://www.amazon.com/Your-Brain-Work-Revised-Updated/dp/B0862H6Q91/ (Your Brain At Work by Dr David Rock): https://www.amazon.com/Your-Brain-Work-Revised-Updated/dp/B0862H6Q91/ https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/ (Why We Sleep by Matthew Walker): https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144324/ https://www.amazon.com/Atomic-Habits-James-Clear/dp/1847941834/ (Atomic Habits by James Clear): https://www.amazon.com/Atomic-Habits-James-Clear/dp/1847941834/ https://www.netflix.com/gb/title/80203144 (The Last Dance): https://www.netflix.com/gb/title/80203144 https://www.linkedin.com/in/davidcklaasen (LinkedIn): https://www.linkedin.com/in/davidcklaasen (https://www.linkedin.com/in/davidcklaasen)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Edd Heller joined the hospitality industry late in life – just six years ago. Since then he’s proven to be a real maverick by running the Ethicurean Guild, which cooks delicious food from small farms and producers in other peoples kitchens across Brighton. Since the pandemic Edd and his team have cooked 100,000 meals to those in need – from the homeless to NHS frontline workers. I’m super excited to have Edd Heller, Founder of The Ethicurean Guild, join me today. We uncover VAT in hospitality, the Eat Out To Help Out scheme impacting independents, and the four day work weeks for all his employees. As you’ll notice, it’s the first face-to-face interview since the outbreak so enjoy the ambience! Links: https://twitter.com/EthicureanEdd (@EthicureanEdd): https://twitter.com/EthicureanEdd https://twitter.com/EthicureanGuild (@EthicureanGuild): https://twitter.com/EthicureanGuild https://www.brighton-hove.gov.uk/content/housing/homelessness-and-rough-sleepers/how-we-help-rough-sleepers-city (The Severe Weather Emergency Protocol (SWEP), Brighton): https://www.brighton-hove.gov.uk/content/housing/homelessness-and-rough-sleepers/how-we-help-rough-sleepers-city http://www.princegeorge.pub/ (The Prince George): http://www.princegeorge.pub/ https://twitter.com/DoughBrighton (Dough): https://twitter.com/DoughBrighton (https://twitter.com/DoughBrighton) https://www.hospitalitymavericks.com/podcast/episode/32281f4e/13-staying-true-to-moshimo-with-karl-jones-part-1 (#13: Staying True to Moshimo With Karl Jones - Part 1): https://www.hospitalitymavericks.com/podcast/episode/32281f4e/13-staying-true-to-moshimo-with-karl-jones-part-1 (https://www.hospitalitymavericks.com/podcast/episode/32281f4e/13-staying-true-to-moshimo-with-karl-jones-part-1) https://www.hospitalitymavericks.com/podcast/episode/32cf6cde/14-staying-true-to-moshimo-with-karl-jones-part-2 (#14: Staying True to Moshimo With Karl Jones - Part 2): https://www.hospitalitymavericks.com/podcast/episode/32cf6cde/14-staying-true-to-moshimo-with-karl-jones-part-2 (https://www.hospitalitymavericks.com/podcast/episode/32cf6cde/14-staying-true-to-moshimo-with-karl-jones-part-2)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
In this episode, Michael talks with experienced operator and tech CEO Dan Brookman of Airship & Toggle. Two platforms that enable operators to engage customers by generating pre-sold revenue and recency and frequency of visit. They work with great brands like Boston Tea Party, Roadchef, Leon, Revolution Bars, Byron & Turtle Bay Dan has over 30 years of experience in the hospitality industry, having owned and operated venues in his 20’s. Dan gives an overview on how the pandemic impacted them as a business, and what they have been doing to help operators grow sales as well as being compliant during the pandemic. We also talk about what his view is when it comes to the future of food and drink and what role technology has in the new now. Dan gives a lot of great and practical advice which can be implemented to boost your business performance. Coming Back Stronger is brought to you by the wonderful people at Vita Mojo - the digital partners for ambitious operators, helping Leon, Yo! Sushi, Boston Tea Party and other leading brands transform their businesses with technology. Links https://www.vitamojo.com (https://www.vitamojo.com) https://www.airship.com/ (https://www.airship.com/) https://www.linkedin.com/in/danbrookman/ (https://www.linkedin.com/in/danbrookman/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
There’s a story behind every business, and it’s an area a lot of us neglect to fully communicate with our consumer. So how do we best tell our story? To find out, I catch up with Mark Smith, Founder and Lead Strategist of Double Up Social, an award-winning social strategy and content creation studio. We explore brands that have succeeded with their digital marketing. Tune in to learn more about the role of emotion, how digital marketing has evolved, and where to start with your strategy today. Double Up Social produces effective social media strategies and content pieces, for brands like Kelloggs, Chicken Cottage, and Fine Food Specialist. Links: https://www.doubleupsocial.com/ (Double Up Social): https://www.doubleupsocial.com/ (https://www.doubleupsocial.com/) https://www.linkedin.com/in/doubleupmarksmith/ (Mark Smith’s LinkedIn): https://www.linkedin.com/in/doubleupmarksmith/ (https://www.linkedin.com/in/doubleupmarksmith/) https://www.instagram.com/p/CEUHjKSnNML/?utm_source=ig_web_copy_link (Boston Tea Party’s Beekeeper Suits): https://www.instagram.com/p/CEUHjKSnNML/ http://manjus.co.uk/ (Manju's): http://manjus.co.uk/ https://www.innocentdrinks.co.uk/ (Innocent Smoothies): https://www.innocentdrinks.co.uk/ https://www.hospitalitymavericks.com/podcast/episode/48974daa/29-enriching-lives-with-mowglis-nisha-katona (#29: Enriching Lives With Mowgli's Nisha Katona): https://www.hospitalitymavericks.com/podcast/episode/48974daa/29-enriching-lives-with-mowglis-nisha-katona (https://www.hospitalitymavericks.com/podcast/episode/48974daa/29-enriching-lives-with-mowglis-nisha-katona) https://www.finefoodspecialist.co.uk/ (Fine Food Specialist): https://www.finefoodspecialist.co.uk/ (https://www.finefoodspecialist.co.uk/) https://www.amazon.com/Winning-Story-Wars-Stories-Future/dp/1469208474 (‘Winning the Story Wars’ by Jonah Sachs): https://www.amazon.com/Winning-Story-Wars-Stories-Future/dp/1469208474 (https://www.amazon.com/Winning-Story-Wars-Stories-Future/dp/1469208474) https://www.facebook.com/groups/thefoodhubforum/ (The FoodHub Forum): https://www.facebook.com/groups/thefoodhubforum/ (https://www.facebook.com/groups/thefoodhubforum/) https://www.hospitalitymavericks.com/podcast/episode/3251143e/12-creating-an-authentic-brand-with-mark-mcculloch (#12: Creating an Authentic Brand With Mark McCulloch): https://www.hospitalitymavericks.com/podcast/episode/3251143e/12-creating-an-authentic-brand-with-mark-mcculloch (https://www.hospitalitymavericks.com/podcast/episode/3251143e/12-creating-an-authentic-brand-with-mark-mcculloch)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
The hotel industry has faced a big shake up since the outbreak. Now two months after reopening, MD of Dominion Hospitality Drew Brown joins the show to share how technology has helped drive behavioural change for the regional hotel business. As we enter autumn, we look to see what a successful transition looks like. Join us as we discuss the staycation trend, managing people from their homes and partnership opportunities. Dominion Hospitality owns 24 hotels and inns across the south of England. Drew joined the business in 2018 after working with The Bannatyne Group, Whitbread, Travelodge and Thistle Hotels. Links: https://www.linkedin.com/in/drew-brown-04030316/ (Drew’s LinkedIn): https://www.linkedin.com/in/drew-brown-04030316/ (https://www.linkedin.com/in/drew-brown-04030316/) https://www.dominionhospitality.co.uk/ (Dominion Hospitality): https://www.dominionhospitality.co.uk/ (https://www.dominionhospitality.co.uk/) https://www.hospitalitymavericks.com/podcast/episode/4b3f6074/28-operational-challenges-on-a-small-island-with-benjamin-heath (#28: Operational Challenges on a Small Island With Benjamin Heath): https://www.hospitalitymavericks.com/podcast/episode/4b3f6074/28-operational-challenges-on-a-small-island-with-benjamin-heath (https://www.hospitalitymavericks.com/podcast/episode/4b3f6074/28-operational-challenges-on-a-small-island-with-benjamin-heath)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Back by popular demand, Zoey Henderson has worked closely with hospitality brands to be healthier and more sustainable. During lockdown, she launched her own low alcohol beer Fungtn. I caught up with Zoey to learn more about how she came to produce such a drink that is hoppy, textured – and made from mushrooms. The pandemic has made us address our own personal health, and as hospitality business owners it’s our duty to serve healthy, sustainable food and drink. Things look promising: the no alcohol market is growing exponentially, with 58% growth from 2018 - 2019 in the UK alone. Let’s continue to create this new system for positive wellness, mental health and diet. Tune in as we cover her plans to serve the UK and Scandinavia, the no to low alcohol market, and how such a menu can boost drinks sales. Links mentioned: https://www.hospitalitymavericks.com/podcast/episode/19a95d25/50-time-for-a-system-change-with-zoey-henderson (#50 Time for a system change with Zoey Henderson): https://www.hospitalitymavericks.com/podcast/episode/19a95d25/50-time-for-a-system-change-with-zoey-henderson (https://www.hospitalitymavericks.com/podcast/episode/19a95d25/50-time-for-a-system-change-with-zoey-henderson) https://www.fungtn.com/ (Fungtn): https://www.fungtn.com/ (https://www.fungtn.com/) https://www.thebearkitchen.co/ (The Bear Kitchen): https://www.thebearkitchen.co/ (https://www.thebearkitchen.co/) https://theoriginalsmallbeer.com/ (Small Beer Brew Co.): https://theoriginalsmallbeer.com/ (https://theoriginalsmallbeer.com/) https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144316 (‘Why We Sleep’ by Matthew Walker): https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144316 (https://www.amazon.com/Why-We-Sleep-Unlocking-Dreams/dp/1501144316) https://www.hospitalitymavericks.com/podcast/episode/2caa4d18/47-building-a-brewing-company-with-rob-fink (#47 Building a Brewing Company with Rob Fink): https://www.hospitalitymavericks.com/podcast/episode/2caa4d18/47-building-a-brewing-company-with-rob-fink (https://www.hospitalitymavericks.com/podcast/episode/2caa4d18/47-building-a-brewing-company-with-rob-fink)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
With a background in theatre and acting, today’s guest Tom Lionetti-Maguire fell in love with the immersive piece. In 2013 he launched Little Lion Entertainment, and operates the likes of The Crystal Maze LIVE Experience. Their mission is to provide live entertainment where the audience is at the heart of it. With the social industry crashing to an abrupt halt this spring, we find out how Tom navigated through this period. We explore why immersive experiences open to wider audiences, the need to model on small numbers, and what Tom is optimistic about. Links: https://the-crystal-maze.com/ (The Crystal Maze): https://the-crystal-maze.com/ (https://the-crystal-maze.com/) https://littlelionentertainment.com/ (Little Lion Entertainment): https://littlelionentertainment.com/ (https://littlelionentertainment.com/) https://www.hospitalitymavericks.com/podcast/episode/345cf40a/66-being-an-investor-during-a-pandemic-with-ali-aneizi (#66 Being an investor during a pandemic with Ali Aneizi): https://www.hospitalitymavericks.com/podcast/episode/345cf40a/66-being-an-investor-during-a-pandemic-with-ali-aneizi (https://www.hospitalitymavericks.com/podcast/episode/345cf40a/66-being-an-investor-during-a-pandemic-with-ali-aneizi) https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smith (#44 Setting a New Standard for Hospitality Experiences with Matt Grech-Smith): https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smith (https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smith) https://rebellion.com/ (Rebellion): https://rebellion.com/ (https://rebellion.com/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
We don’t have the answers yet, but we need to ask the right questions in order to navigate through the pandemic. What’s clear is that the hospitality business model of low profit margins needs to change. Today’s special episode is from a webinar Michael had the pleasure of being on with Rob Liddiard, Founder of Yapster, and chaired by Matt Coulthard from Bizimply. They talked about operation transformation, product market fit, the solutions with the rental market and how to serve both your customers and employees. Links: https://www.yapster.info/ (Yapster): https://www.yapster.info/ (https://www.yapster.info/) https://www.bizimply.com/ (Bizimply): https://www.bizimply.com/ (https://www.bizimply.com/) https://www.thebearkitchen.co/ (Bear Kitchen) https://www.hospitalitymavericks.com/podcast/episode/3c11add5/coming-back-stronger-episode-7-with-paul-hooker (Coming Back Stronger Episode 7 with Paul Hooker) https://www.instagram.com/dirtysixthbbq/?hl=en (Dirty Sixth) https://www.hospitalitymavericks.com/podcast/episode/cdb77153/coming-back-stronger-episode-8-with-patrick-gray (Coming Back Stronger Episode 8 with Patrick Gray) https://www.yapster.info/webinars/commandos-and-crisis-comms (Commandos & Crisis Communications Webinar with Scottie Mills and Ollie Humphries) https://loungers.co.uk/ipo-information/ (Loungers IPO Prospectus)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
We’re going to take a different view of the hospitality industry today – through the eyes of investment. Today’s guest is Ali Aneizi, a M+A and Private Equity specialist, and founder of Tamweel Capital – an investment advisory boutique focussed on brand led consumer facing businesses. As the industry is going through an intense period of natural selection, we explore what future successful operators need to look like. Tune in to learn more about changing consumer behaviours, re-setting the landlord and tenant relationship, and delivering multi-channel offerings. Links: https://www.linkedin.com/in/alianeizi/ (https://www.linkedin.com/in/alianeizi/) https://www.hospitalitymavericks.com/podcast/episode/fa4d2ff8/46-the-importance-of-net-profit-with-charlie-mcveigh (#46 The Importance of Net Profit with Charlie McVeigh): https://www.hospitalitymavericks.com/podcast/episode/fa4d2ff8/46-the-importance-of-net-profit-with-charlie-mcveigh (https://www.hospitalitymavericks.com/podcast/episode/fa4d2ff8/46-the-importance-of-net-profit-with-charlie-mcveigh) https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smith (#44 Setting a New Standard for Hospitality Experiences with Matt Grech-Smith): https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smith (https://www.hospitalitymavericks.com/podcast/episode/405ceff8/44-setting-a-new-standard-for-hospitality-experiences-with-matt-grech-smith) https://tamweelcapital.com/ (Tamweel Capital): https://tamweelcapital.com/
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
What do successful leaders look like over the next few months? To get to the heart of this, Michael catches up with leadership expert Caitlyn O'Loughlin to dissect how most often it’s the simple things that stick. As Leadership Trainer at LifeLabs Learning, she’s seen first-hand that people-first companies are succeeding during the pandemic. Tune in to learn more about their learning-approach, what are tipping point skills and dealing with mental health as leaders. LifeLabs Learning has worked with over 700 companies, including Lyft and TED, to help them grow and scale through training and workshops. Links: https://www.amazon.com/Minute-Manager-Kenneth-Blanchard-Ph-D/dp/074350917X (‘The One Minute Manager’ by Ken Blanchard and Spencer Johnson): https://www.amazon.com/Minute-Manager-Kenneth-Blanchard-Ph-D/dp/074350917X (https://www.amazon.com/Minute-Manager-Kenneth-Blanchard-Ph-D/dp/074350917X) https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664 (‘Thanks for the Feedback’ by Douglas Stone and Sheila Heen): https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664 (https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664) https://www.ted.com/podcasts/worklife (WorkLife with Adam Grant): https://www.ted.com/podcasts/worklife (https://www.ted.com/podcasts/worklife) https://www.amazon.com/Culture-Map-Breaking-Invisible-Boundaries/dp/1610392507 (‘The Culture Map’ by Erin Meyer): https://www.amazon.com/Culture-Map-Breaking-Invisible-Boundaries/dp/1610392507 (https://www.amazon.com/Culture-Map-Breaking-Invisible-Boundaries/dp/1610392507) https://www.hospitalitymavericks.com/podcast/episode/22c68aad/54-lead-with-compassion-with-gina-gardiner (#54 Lead with compassion with Gina Gardiner): https://www.hospitalitymavericks.com/podcast/episode/22c68aad/54-lead-with-compassion-with-gina-gardiner (https://www.hospitalitymavericks.com/podcast/episode/22c68aad/54-lead-with-compassion-with-gina-gardiner) https://www.hospitalitymavericks.com/podcast/episode/4aacb709/31-making-your-impact-with-dr-john-mervyn-smith (#31: Making Your Impact With Dr John Mervyn-Smith): https://www.hospitalitymavericks.com/podcast/episode/4aacb709/31-making-your-impact-with-dr-john-mervyn-smith (https://www.hospitalitymavericks.com/podcast/episode/4aacb709/31-making-your-impact-with-dr-john-mervyn-smith) https://lifelabslearning.com/about/ (LifeLabs Learning): https://lifelabslearning.com/about/ (https://lifelabslearning.com/about/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
As Victoria, Australia is in its second week of its second lockdown, Michael catches up with hospitality expert Shaun de Vries to see his current outlook of the hospitality industry. With over 23 years experience in hospitality, he’s a true student of the industry. He’s currently the founder and director of Open Pantry Co. and host of The Open Pantry Podcast. Join us as we explore having a reality check with your business, what he’d like to see the industry take shape in the future, and what positives have developed rapidly over the past four months. Links: https://www.openpantryconsulting.com/ (https://www.openpantryconsulting.com/) https://www.linkedin.com/in/shaun-de-vries-80bbb685/ (https://www.linkedin.com/in/shaun-de-vries-80bbb685/) https://www.hospitalitymavericks.com/podcast/episode/1e3d2a1e/surviving-the-shit-storm-episode-6-with-ivan-brewer (Surviving The Shit Storm Episode 6 with Ivan Brewer):https://www.hospitalitymavericks.com/podcast/episode/1e3d2a1e/surviving-the-shit-storm-episode-6-with-ivan-brewer ( https://www.hospitalitymavericks.com/podcast/episode/1e3d2a1e/surviving-the-shit-storm-episode-6-with-ivan-brewer) https://www.hospitalitymavericks.com/podcast/episode/27f9ad9f/63-setting-yourself-a-long-term-mindset-with-joshua-kopel (Episode 63 with Josh Koppal):https://www.hospitalitymavericks.com/podcast/episode/27f9ad9f/63-setting-yourself-a-long-term-mindset-with-joshua-kopel ( https://www.hospitalitymavericks.com/podcast/episode/27f9ad9f/63-setting-yourself-a-long-term-mindset-with-joshua-kopel) https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnes (Episode 62 with Dr Vikki Barnes):https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnes ( https://www.hospitalitymavericks.com/podcast/episode/37279533/62-leading-with-radical-acceptance-with-dr-vikki-barnes) https://www.hospitalitymavericks.com/podcast/episode/3d09a586/surviving-the-shit-storm-episode-7-with-elaine-batho (Surviving The Shit Storm Episode 7 with Elaine Batho):https://www.hospitalitymavericks.com/podcast/episode/3d09a586/surviving-the-shit-storm-episode-7-with-elaine-batho ( https://www.hospitalitymavericks.com/podcast/episode/3d09a586/surviving-the-shit-storm-episode-7-with-elaine-batho) https://www.lunecroissanterie.com/ (Lune Croissanterie):https://www.lunecroissanterie.com/ ( https://www.lunecroissanterie.com/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Facing repeat openings and closings in LA, it’s been a tough time for so many restaurant owners. But it’s given today’s guest some serious thinking time about the kind of life he wants to live. For too long, the hospitality industry has been running on long hours, low-profit margins and constant competition. It’s time to change the business model for this industry. Joshua Kopel is an entrepreneur, Michelin-rated restaurateur and podcast host. He founded FLO, a restaurant growth accelerator, to help restaurants optimize their business and dramatically grow sales. Tune in to learn more about the infinite mindset, what opportunities have come out of Covid-19, and living a more balanced life. Links: https://justcallflo.com/fullcomp (Full Comp Podcast): https://justcallflo.com/fullcomp (https://justcallflo.com/fullcomp) https://podcasts.apple.com/us/podcast/taking-entrepreneurial-leap-gino-wickman-bestselling/id1506823506?i=1000483172360 (Interview with Gino Wickman: )https://podcasts.apple.com/us/podcast/taking-entrepreneurial-leap-gino-wickman-bestselling/id1506823506 (https://podcasts.apple.com/us/podcast/taking-entrepreneurial-leap-gino-wickman-bestselling/id1506823506) https://justcallflo.com/ (Flo:) https://justcallflo.com/ (https://justcallflo.com/) https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996 (‘Good To Great’ by Jim Collins): https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996 (https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996) https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837 (‘Traction’ by Gino Wickman): https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837 (https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837) https://www.linkedin.com/in/joshuakopel1/ (https://www.linkedin.com/in/joshuakopel1/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
In this episode, Michael has Head of Operations for The Athenian Patrick Gray as a guest. Patrick has a lifetime of experience from many great brands like Bill's Restaurants, Boston Tea Party and many more. The Athenian was born out of love for Greek food. They launched at the business at the end of 2014, as a small street food venture offering freshly made souvlaki prepared in the healthiest, most authentic way possible. And as you will here they have moved very fast since especially in the pandemic. Patrick talks about how they have approached the journey through the pandemic, ensuring that their people are safe as well as future proof the business. He also tells how they have made brave moves to expand number sites rapidly during the lockdown and what their plans are. This conversation with Patrick gives you hope and belief that the industry can rise and become great again! Links: https://www.linkedin.com/in/patrick-g-4a49bb92/ (https://www.linkedin.com/in/patrick-g-4a49bb92/) https://www.linkedin.com/company/the-athenian/ (https://www.linkedin.com/company/the-athenian/) https://www.instagram.com/theathenianuk/ (https://www.instagram.com/theathenianuk/) https://twitter.com/theathenianuk (https://twitter.com/theathenianuk) https://www.facebook.com/theathenianuk (https://www.facebook.com/theathenianuk) https://www.theathenian.co.uk/ (https://www.theathenian.co.uk/) https://software.vitamojo.com (https://software.vitamojo.com) https://www.linkedin.com/company/vita-mojo-os/ (https://www.linkedin.com/company/vita-mojo-os/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
Following months of being on “soldier mode”, we’ve all experienced overwhelm during the Covid-19 crisis. Now more than ever we need to be taking care of ourselves. Michael catches up with clinical psychologist Dr Vikki Barnes – a true expert in positive psychology. She is the Founder of Positive Wellbeing, a consultancy which supports the mental health of organisations and their people. Vikki has also worked with the NHS and Virgin, in clinical and strategic roles. Tune in as we explore Positive Leadership, using mental health language at work, how to switch off as leaders – and Vikki’s experience of meeting Richard Branson on Necker Island. Links: https://www.drvikkibarnes.com/ (Positive Wellbeing): https://www.drvikkibarnes.com/ (https://www.drvikkibarnes.com/) https://twitter.com/DrVikkiBarnes (https://twitter.com/DrVikkiBarnes) https://www.instagram.com/drvikkibarnes/ (https://www.instagram.com/drvikkibarnes/) https://www.linkedin.com/in/drvikkibarnes/ (https://www.linkedin.com/in/drvikkibarnes/) https://www.hospitalitymavericks.com/ (https://www.hospitalitymavericks.com/) https://www.youtube.com/watch?v=Peh9Yqf1GXc (Last Dance): https://www.youtube.com/watch?v=Peh9Yqf1GXc (https://www.youtube.com/watch?v=Peh9Yqf1GXc) https://www.amazon.com/Alchemist-Paulo-Coelho/dp/0061122416 (‘The Alchemist’ by Paulo Coelho) https://www.amazon.com/Braving-Wilderness-Quest-Belonging-Courage/dp/0812995848 (‘Braving The Wilderness’ by Brene Brown)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
In this episode, Michael talks with Amy Ogden. Amy is based in New York City and matches world-class hospitality brands of all sizes with best-in-class agency partners in the areas of digital marketing, web, SEO, paid search, PR, social media, branding and more. Amy gives us an overview of what’s happening in the New York hospitality market, including events of the last 3 months in lockdown, and how they are managing re-opening. Amy and Michael talk about the importance of purposeful storytelling in the time of crisis. She also tells us about her chance meeting (and selfie) with Danny Meyer in one of his restaurants, and what she learned from that conversation. Amy give some stellar advice during the podcast - when it comes to setting standards as a brand and much more.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
In this episode, we have Operations Director Paul Hooker from Boston Tea Party as a guest. The Boston Tea Party is a purpose-driven cafe operator with 24 units across the South-West of England. Paul has more than 20 years of experience in the industry working with some great national brands. Paul and Michael talked about their approach, principles and mindset to navigate the pandemic and beyond. Paul really underlines that their long term purpose as an organisation of Making Things Better for people, community and planet is at the forefront when difficult decisions have to be made. They also talked about how digital transformation is changing and optimising their operations. They are not only digitalising the customer journey but also the employee journey to ensure a safe and productive environment for employees and customers. Lots of great nuggets in here on how to get ready for bouncing back. Takeaways: The power of leading with purpose and clear principles - especially in difficult times How to put people, community and planet first in difficult times Getting your menu ready for delivery and to click and collect The importance of creating a human experience and being safe How to re-opening safely for indoor dining Involving your people in how to solve your challenges
Links: https://bostonteaparty.co.uk/ (https://bostonteaparty.co.uk/) https://www.linkedin.com/in/paul-hooker-2450788/ (https://www.linkedin.com/in/paul-hooker-2450788/) https://software.vitamojo.com (https://software.vitamojo.com) https://www.linkedin.com/company/vita-mojo-os/ (https://www.linkedin.com/company/vita-mojo-os/)
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
In the episode, Michael have a great friend and colleague of his as a guest. Michael knew it would be an out of the box experience, and as you will hear very different than a normal podcast conversation. Martin is the founder YourBigPic a consultancy that helps teams to connect the dots of the bigger picture of so they in a fast and fun way can spot their challenges and opportunities. With colleagues at the centre, they are specialists in connecting People to the success of the business with their amazing Programmes, Workshops and Kits. We talked about the challenges leaders are in right now and the uncertain future they are heading towards and the importance of engaging their teams in helping to solve these challenges. Grab a coffee, pencil, your notebook, a piece of A4 paper if you want to participate in our little exercise during the interview - you might learn something new about your team or business. If you like this check out the weekly webinars that Martin runs collaborating around a big-hitting engagement topic. Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com Links: https://www.linkedin.com/in/yourbigpic/ (https://www.linkedin.com/in/yourbigpic/) https://www.linkedin.com/company/yourbigpic/ (https://www.linkedin.com/company/yourbigpic/) https://www.hospitalitymavericks.com/ (https://www.hospitalitymavericks.com/)
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In this episode, Michael talks with Joshua Jarvis the Co-founder of Wing Shack Co - a QSR concept with 3 units from London. They talked about how the pandemic has impacted Wing Shack Co and how they quickly transformed into delivery and click and collect model. Joshua gives some great advice on how to adjust and simplify your menu, and how to focus on kitchen capacity as you are preparing for the new normal. He also talks about the importance of developing a number of new revenue streams while you have the time. There is also some great advice from Joshua on how to keep yourself in the right mindset and energy levels as a business owner in these challenging times. Takeaways: Getting your menu ready to delivery and to click and collect Understand how to utilise your kitchen capacity How to develop more revenue streams How to get your mindset right and keep moving forward Links: https://www.linkedin.com/in/joshua-jarvis-2b82b6179/ (https://www.linkedin.com/in/joshua-jarvis-2b82b6179/) https://www.instagram.com/wingshackco/ (https://www.instagram.com/wingshackco/) http://wingshackco.com/ (http://wingshackco.com/) https://software.vitamojo.com/ (https://software.vitamojo.com) https://www.linkedin.com/company/vita-mojo-os/ (https://www.linkedin.com/company/vita-mojo-os/)
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In this episode, Michael will be talking with Davonne Reaves who is the founder of The Vonne Group in Atlanta - A co-author and hospitality consultancy specialising in travel market research, asset and operational management, and brand development for boutique hotels. She has extensive experience from operations, brand to asset management. We talked about how the pandemic has impacted the hotel market in the US, Davonne gives some great example on how the progressive hotel operators have pivoted during the crises, how the coming 12 to 18 months look for the general market. She also gives some great advice to young people how are now entering the job market and how she is keeping herself in a good palace mentally to manage this difficult period. Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com Links: https://www.thevonnegroup.com/ https://twitter.com/thevonnegroup https://www.facebook.com/TheVonneGroup/ https://www.linkedin.com/in/davonnereaves/ https://hotelownership.teachable.com/
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Coming Back Stronger is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19. We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery. By tuning into these conversations in the coming period you will be able to pick up great stories, insights and facts as well as best practices from industry experts, independent operators to national chains who all are setting a new standard for how to operate in the new normal. Vita Mojo and Hospitality Mavericks joined forces on this project due to we have shared beliefs on how tech plays a massive role in building companies that are good for people, communities and the planet. In this episode, Michael talks with Yazz Abdulla CEO and Founder of Urban Hospitality. A consultancy business that has been focusing on delivering dark kitchen projects over the last couple of years. Yazz and I talk about the rise of dark kitchen and delivery and their impact on the restaurant industry pre and post-pandemic. We also talk about in detail how you set up and build an outstanding dark kitchen brand and operations, and how the market will move the next 12-18 months. Yazz gives some stellar advice at the end of the interview. Takeaways: Understanding the structure of the dark kitchen and virtual kitchen It is starting to give sense to se tup your own delivery team Ones need a portfolio of virtual brands to make the numbers work Dark Kitchens are not a quick rich scheme Technology should be part of the toolkit for progressive leaders
Links: https://www.linkedin.com/in/yazz-abdulla/ (https://www.linkedin.com/in/yazz-abdulla/) https://www.instagram.com/urbanhospitalitygroup/ (https://www.instagram.com/urbanhospitalitygroup/) https://software.vitamojo.com/ (https://software.vitamojo.com) https://www.linkedin.com/company/vita-mojo-os/ (https://www.linkedin.com/company/vita-mojo-os/)
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In this episode, we talk with Scott Erwin Founder and CEO of HIre Hand - a tech company that helps companies to staff more flexibly. Prior to Hire Hand Scott work with McKinsey specialising in workforce planning. We talked about how he has seen the pandemic evolve and how to bring staff back. Scott underlines that staffing flexible will become a core discipline to master as hospitality businesses re-opens. Scott gives some great advice at the end of the podcast - you are not in control - get a mentor to help you navigate the storm and have some optimism. Some great thinking about planning your future workforce in this episode. Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com Links: https://www.linkedin.com/in/scottrerwin/?originalSubdomain=uk (https://www.linkedin.com/in/scottrerwin/?originalSubdomain=uk) https://www.hirehand.co.uk/ (https://www.hirehand.co.uk/)
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in this episode, our guest is Rob Kidd, a management consultant and expert in hospitality technology. Rob and Michael talk about how tech is changing the hospitality industry, how progressive operators are using tech to survive and thrive during and in the aftermath of the pandemic. Rob also gives a number of great advice on how to optimise your digital strategies to ensure short and long term ROI. Takeaways: Tech should save you time and money Digital tools (apps, services, devices) are now cheaper, better and easier to use than ever before Understand where your inefficiencies are in your business is key; eliminate inefficiencies before trying to grow sales, so you don’t magnify waste Technology should remove inefficiencies - remove spreadsheets Technology should be part of the toolkit for progressive leaders
Links: https://software.vitamojo.com/ https://www.linkedin.com/in/robkiddlondon/ https://www.hospitalitytech.uk/ https://twitter.com/rubikon_uk https://www.linkedin.com/in/robkiddlondon/
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In this episode, I’m talking with the founders of OMFGCO Fritz Mesenbrink and Jeremy Pelley. They run a brand and interior design studio in Portland USA and is doing a lot of work with progressive hospitality and restaurant businesses across the Globe. We talked about how the world is changing due to the pandemic and the importance as an operator to make people feel safe through the way you communicate as a brand as well as how the experience in your physical space is perceived. We also talked about how you more than ever have to stand out, and you no longer can just have fluffy values and claims you hide behind - you need to really care about people, communities and the planet. If you want to thrive and stand out in the new normal this episode is for you. Links: https://omfgco.com/ (https://omfgco.com/) https://www.linkedin.com/in/omfgcofritz/ (https://www.linkedin.com/in/omfgcofritz/) https://www.linkedin.com/in/jeremy-pelley-94a8594b/ (https://www.linkedin.com/in/jeremy-pelley-94a8594b/)
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Michael talks with Hugo Engel from Leon Restaurants about how they have pivoted in these challenging times by launching a number of new digital channels as well as feeding our frontline heroes. They also discuss the importance of not only ensure that your operations are safe but also give customers a human experience - contactless but human.
This episode will help you to understand how to approach digitalisation of your revenue streams and what the big trends are digital and much more.
Key takeaways from this episode are: The current impact on the restaurant industry Hospitality is late to be disrupted by tech Tech help to get food to people where they want it Tech can help businesses in the future to become more human Own your own delivery and e-commerce channel is key
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In this episode, the guest is Neena Jivraj Stevenson Chief Cultural Officer of Point A Hotels, which is more than just a hotel with rooms - it’s a place where everyone receives heartfelt hospitality, no matter their budget. They now have hotels in London, Edinburgh and Glasgow. Neena and Michael talked about life in hospitality and being part of a family business, how Point A Hotels are navigating the pandemic by putting people first, and their approach to leadership and culture. Neena shares some strong advice on how to keep your people engaged even when you can't meet them in person. This episode will inspire you on how to take a different approach to management and culture - by engaging your people in creating solutions that solve the challenges in your business. Links: https://www.pointahotels.com/ https://www.linkedin.com/in/neena-jivraj-stevenson-865a4834/ https://www.queensway.com/
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In this episode, we put together a strong panel with industry experts Peter Backman and Mark McGlinn to discuss the impact of the pandemic on the industry, what operators are doing to survive and thrive now and in the future, the fast evolution of delivery and digitalisation as well as some great advice for operators on how to bounce back. Key takeaways from this episode are: The current impact on the restaurant industry Delivery is changing and third party delivery platforms are losing momentum Remember we are a service business - not just-food Technology will be a big part of the future How the future of the industry looks
Links: https://www.foodonthemove.today/ (https://www.foodonthemove.today/) https://www.linkedin.com/in/ideaspeak/ (https://www.linkedin.com/in/ideaspeak/) https://www.linkedin.com/in/peter-backman-38305a6/ (https://www.linkedin.com/in/peter-backman-38305a6/) https://www.peterbackmanfs.com/ (https://www.peterbackmanfs.com/) https://software.vitamojo.com (https://software.vitamojo.com) https://www.linkedin.com/company/vita-mojo-os/ (https://www.linkedin.com/company/vita-mojo-os/) Mentions: Deliveroo Leon Restaurants Pret A Manger Sodexo Compass Group
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Kieron and Nick talked about Introducing digital into your business. We looked at the opportunities of digital growth and how it has helped Leon, Farmer J & Yes Chef in these trying times. What are the challenges of blending the old & new school to work effectively together, and how operators can overcome them? To be able to marry the two together smoothly we talked through understanding your business Why? And the importance of sharing that with your team to ensure they are bought into the plan. Nick shared stories of the Vita Mojo culture and how is it represented In the business on a daily basis. You can find Nick on LinkedIn https://www.linkedin.com/in/b-nick-popovici-902844101 (https://www.linkedin.com/in/b-nick-popovici-902844101) or check out the website http://www.vitamojo.com/ (www.vitamojo.com) to get a feel for what the brand can do for you but most importantly, start the conversation because Vita Mojo aren’t just a tech brand, they are a people driven solutions business and they are ready to help you.
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In this episode, our guest is Katy Moses Founder & Managing Director at KAM Media, an exciting boutique creative insight agency working with companies to understand your market and your customers. Katy and Michael talked about the pandemic it impacts on hospitality and retail, how the new normal looks, the post coronavirus consumer, delivery, that employees and consumer well never forget - the power of doing the right thing and the need for working together. Katy also gives some solid advice at the end of the episode on how to survive and thrive in the coming period. Links: https://www.linkedin.com/in/katy-moses-4a6444a/ (https://www.linkedin.com/in/katy-moses-4a6444a/) https://www.linkedin.com/in/kam-media-208259161/ (https://www.linkedin.com/in/kam-media-208259161/) https://www.instagram.com/kam_media/ (https://www.instagram.com/kam_media/) https://twitter.com/KAMMediaInsight (https://twitter.com/KAMMediaInsight) https://twitter.com/katykammedia (https://twitter.com/katykammedia)
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"Coming Back Stronger" is a special edition podcast series focusing on the way food and drinks businesses are bouncing back as the world slowly starts to re-open from COVID-19. We will especially share great stories on how progressive leaders are bouncing back from the pandemic by utilising the power of technology and delivery. By tuning into these conversations in the coming period you will be able to pick up great stories, insights and facts as well as best practices from industry experts, independent operators to national chains who all are setting a new standard for how to operate in the new normal. Vita Mojo and Hospitality Mavericks joined forces on this project due to we have shared beliefs on how tech plays a massive role in building companies that are good for people, communities and the planet. In this episode, Michael talks with the independent retail operator Andrew Murray-Watson from Brixton (London) who is the founder of Guzzle. He is a former award-winning national business journalist and worked in corporate PR. He one day decided to open a shop so he could share amazing food from small producers with the world and have not looked back since. They talk about how he and the team are navigating the current situation, how they launched an e-commerce platform which has been a life-line for their business. How business is going to be in the news now and what that means for independent businesses. And at the end of the conversation, there is some great advice from Andrew on how to thrive and prepare for the future. Links: https://guzzl.co.uk/ (https://guzzl.co.uk/) https://www.linkedin.com/in/andrewmurraywatson/ (https://www.linkedin.com/in/andrewmurraywatson/) https://software.vitamojo.com (https://software.vitamojo.com) https://www.linkedin.com/company/vita-mojo-os/ (https://www.linkedin.com/company/vita-mojo-os/)
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This episode our guest is Gina Gardiner which is a force of nature, and you will soon find out why. She is a No1 International Bestselling Author, Motivational Speaker, Empowerment and Relationship Coach and Transformational Leadership Trainer with well over 30 years of experience helping people experience happiness, success and fulfilment. She’s the founder of the Thrive Together Tribe membership and personal and spiritual development programme and The Enlightened Leadership Programme. Gina and I talked about her amazing story of running one of England's most successful schools to developing her own Leadership programme Enlighten Leadership, what leadership skills there is needed more than ever the new now, she gives her top advice on what you can do as a leader to achieve better relationships and results. What is your biggest takeaway from this conversation? In a nutshell, our is that good, caring leadership always wins. What’s your biggest insight or takeaway? Please let us know in the comments or via hello@hospitalitymavericks.com. If you know anyone who might find this conversation uplifting and inspiring, please share this episode with them.
If you enjoy this podcast please leave a review on Apple Podcasts. Get full details on how to enter by staying till the end of the episode.
Links to visit to learn more about Gina: https://genuinely-you.com/home (https://genuinely-you.com/home) https://enlightenedleadership.co/ (https://enlightenedleadership.co) http://www.ginagardinerassociates.co.uk/ (www.ginagardinerassociates.co.uk) http://www.graduatesolutions.co.uk/ (www.graduatesolutions.co.uk)
Gina's books are available on Amazon: "Thriving Not Surviving - The 5 Secret Pathways To Happiness, Success and Fulfillment" "Chariots On Fire" "Kick Start Your Career" "Manage Your Staff More Effectively" "Live Well Eat well with Coeliac Disease"
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In this episode, Michael have Robert Hall as a guest, he has decades of experience as a restaurant operator in Washington DC. In 2014 was nominated as Manager of the Year by the Restaurant Association of Metropolitan Washington. Robert has worked a number of renowned chefs and restaurateurs such as Todd English, Jonathan Waxman, Jose Andres and many more. We talked about the current pandemic and impact on restaurants now and long term as well as how to re-boot your business and get back into actions. The power of a meal and being a local restaurant operator in the new now and restaurants key role in our communities.
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We are a group of likeminded people who decided to put this special episode together due to our love for the industry and in the hope that our thinking and ideas could help independent and smaller restaurant groups to bounce back and not only survive but thrive in the current COVID-19 storm as well as create a new future. The Danish Trade Council UK took the lead to bring us all together. We are order technology Take-Out Group, pos-systems QuickOrder, consultancies FoodOnTheMove and Hospitality Mavericks. In this episode Mark McGlinn, Mads Wedderkop and Michael Tingsager will be talking about the current storm in the industry - how to survive and thrive in it, how technology, take-out and delivery can be part of the solution and there is some top advice which can be implemented straight away at the end of this episode on what operators can do to get ready for the future.
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In this episode, Michael talks with CEO and Founder of On-Purpose Tom Rippin. He runs an award-winning organisation that believes in putting purpose before profit and are helping people find work that matters and they will care about. They do that by helping them building new mindsets and skills around leadership with a clear focus on doing good for people and the planet. They talked about the turmoil the world is and what it means to organisations, a need for new business and economic paradigm, the importance of doing the right thing in crises and what kind of leadership is required going forward. This episode will help you get ideas around how you as a leader should build and run your organisation in the new future.
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In this episode, we have a very special guest Ken Burgin. Ken has a wealth of experience in the industry from operating his own businesses and been an adviser and consultant for smaller independent restaurants. He is now part of Silver Chef as Strategic Partner and Event Manager. He also runs a number of workshops online to better inform operators on how to navigate the ever-changing markets. We talked about the current storm in the industry - how to survive and thrive in it. How to manage your state in these difficult times, the role of delivery, the power of leading through purpose and values, and much more.
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In this episode, Michael talks with Zoey Henderson Founder of CleanSlate which is a consultancy working for a sustainable future within food and drinks. She as a wealth of restaurant and hospitality experience creating and running her own businesses as well as recently being the head of operations for Redemption Bar. We talked about the current storm in the industry - how to survive and thrive in it. Attitude to employees, Mindfulness and mental health, The way we will have to operate in the years to come and how food can be a catalyst for change. You can follow on LinkedIn: zoey-henderson
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In this episode, Michael talks with HR Executive Marco Reick on the Podcast. He has a wealth of leadership experience from brands like The Restaurant Group, Bill’s, Leon and Black Sheep Coffee. He now running his own consultancy MR Consult UK as an advisor and consultant helping companies to boost performance through their people. We talked about the current storm in the industry - how to survive and thrive in it, how to developing your company values and use them to navigate through the current storm. The importance of using this time to reflect on what you can do to be stronger as individual as well as as an organisation on the other side of the crisis. What kind of leadership approach that will be needed to excel in the new world and much more...
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Today guest Brian Moore is a very special friend and business connection of Michael. Brian is a global retail expert, analyst, trainer and writer with decades of experience. Brian is the CEO of EMR- NamNews Ltd- a daily and monthly news covering everything from supermarkets to foodservice. Brian and Michael will be talking about the current situation and how to navigate the storm - and the importance of the power of the good old 4 P’s and positioning and much more. Remember if you would like some help please reach out to Brian you can do that via LinkedIn; Brian Moore or check out his blog at http://www.kamcityblog.com (www.kamcityblog.com) If you have not signed up to the newsletter go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today. Thanks to our partners HGEM, Tahola and Vita Mojo who are making this possible.
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In this episode, Kieron speaks with Kim Scott who happens to be the author of one of his favourite books in the last 2 years, “Radical Candor” is based around a simple idea of Care Personally and Challenge Directly. Kieron and Kim talked through the different scenarios that we are all facing right now could be addressed utilising the Radical Candor model, from leaders having tough conversations with their teams, to the perils of enforcing physical distancing when you are out for your exercise or shopping when you’re surrounded by others who aren’t respecting the rules and most importantly to a lot of us right now, dealing with the potential pressure and tension of being pent up at home with our families, folks who know how to push our buttons to garner a response more than most. You can find Kim on Twitter at @kimballscott more details on the work that the Radical Candor team do in the training world @candor You will find their website http://www.radicalcandor.com/ (www.radicalcandor.com) and obviously the book is available at Radical Candor: Fully Revised and Updated Edition: How to Get What You Want by Saying What You Mean https://www.amazon.co.uk/dp/1529038340/ref=cm_sw_r_cp_tai_YBCHEb9MR39RB (https://www.amazon.co.uk/dp/1529038340/ref=cm_sw_r_cp_tai_YBCHEb9MR39RB) If you have not signed up to the newsletter go to https://gate.sc/?url=https%3A%2F%2Fwww.experience101.live%2F&token=7c94dd-1-1586147752210 (www.experience101.live/) and sign up today. Thanks to our partners HGEM, Tahola and Vita Mojo for supporting us get this out to more movers, shakers and mavericks.
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Kieron talked with Tim on Saturday 28th March as Yummy prepared to transition to grocery retailers. The pub has always been the heart of the community for some and the greengrocers for the rest, so for Tim and the team to combine the 2 in these times of strife made perfect sense. Kieron and Tim talked culture and how that is the thing that ensures the entire team are on the same page, talked about the fire at Somerstown in 2018 and how that mentally helped the 3 founders be prepared for this crisis and through building partnerships that endure. Tim, Anthony and Jason are three fellas passionate about running amazing pubs for the communities they serve but most importantly they recognise that to do that, they must serve their teams first. Find Tim on social @YummyTim or on LinkedIn at https://www.linkedin.com/in/foster-tim-440626a (https://www.linkedin.com/in/foster-tim-440626a)and find the Yummy Pub Co at @yummypubs and at www.yummypubs.co.uk
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In this episode, Michael speaks to Robin Ashton from Ashton Foodservice Consulting in the US. Robin is a consultant and expert that have been advising the industry for decades with insights on what is going on and trends. Robin gives us an overview of what is going on in the US market, gives advise short and long term for operators on how to navigate this storm. He also gives ideas on what you should be doing in the coming period to be ready on the other side. Remember if you would like to check out more about Robin - please visit; http://www.theashtonreport.com/ (www.theashtonreport.com) If you have not signed up to the newsletter go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today. Thanks to our partners HGEM, Tahola and Vita Mojo for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.
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In this episode, Kieron talks with Fergal Dooley who is an operator turned hospitality consultant. Fergal spent many years in London as Director of Operations for Valentina Fine Foods before relocating to Washington DC to join The Doyle Collection. Kieron and Fergal discussed the impact on the Washington hospitality scene and how that community has come together through social media to support one another. We covered furlough pay, the industry feeding its people and the National Guard patrolling the streets. You can connect with Fergal on Linkedin https://www.linkedin.com/in/fergal-dooley-8308711a (https://www.linkedin.com/in/fergal-dooley-8308711a) or over on Twitter @fergaldooley If you have not signed up to the newsletter go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today. Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible.
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In this episode Michael talks with Barry Shuster who is the founding editor and an investment partner of Restaurant Startup & Growth Magazine and RestaurantOwner.com, an online and print media company serving restaurant entrepreneurs. Michael and Barry talks about the current storm and its impact on the industry and especially independent and small restaurant groups. Remember if you would like some help please reach out to Barry on LinkedIn - Barry Shuster. If you have not signed up to the newsletter go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today. Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible.
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In this episode, Michael is talking with Julian Mathews Solicitor and Partner at Wedlake Bell LLP in London. He has for years been advising hospitality and restaurant businesses. We talked about the current storm and what operators need to prepare themself for legally short and long term. We also covered what operators should do in the coming period to be ready when they come out of hibernation. We discuss how all this impact company culture and employee engagement now and long term. Remember if you would like some help please reach out to Julian either via email: jmathews@wedlakebell.com or phone: 07968 558739 Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible.
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In this episode, Michael is talking with Elaine Batho, who is Life and wellness coach that helps hospitality professionals living healthier and happier lives. She has worked in the hospitality industry for decades and really understands how it all works. We talked about how to survive and thrive now and long term. She gives you practical tools for supporting you own as well as your team mental health. Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible. Extra help My website http://www.elainebatho.com/ (http://www.elainebatho.com) Mind Charity http://www.mind.co.uk/ (http://www.Mind.co.uk) NHS every mind matters page https://www.nhs.uk/oneyou/every-mind-matters/ (https://www.nhs.uk/oneyou/every-mind-matters/) http://hayhouse.co.uk/ (Hayhouse.co.uk) as a resource for courses and books with multiple personal development authors and experts. Recommended reading: Growth Mindset by Carole Dweck The monk who sold his Ferrari by Robin Sharma Headspace book and app by Andy Puddicombe Who moved my cheese by Spencer Johnson
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In this episode, we have Ivan Brewer from Australia. Ivan is a restaurant advisor and expert that helps SME food and beverage businesses achieve sustainable profitability. We will be talking about how to survive and thrive the shit storm as an operator. What preparation you can do now to ensure you are ready when business picks up again. Remember if you would like some help or chat, please reach out to Ivan LinkedIn https://www.linkedin.com/in/ivanbrewer/ (Ivan Brewer.) If you have not signed up to the newsletter, go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today. Thanks to our partners HGEM, Tahola and Vita Mojo who is making this possible.
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Carlene Jackson, CEO Cloud9 Insight, an award-winning business change consultancy, helping SMEs grow profitability through the use of Microsoft cloud technologies. In this episode Michael sat down with Carlene to discuss the current storm in the world and how to survive this, how to develop a company's purpose, how to build culture, people practices and how making food together in a workplace can boost engagement and productivity. Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com/ (https://letstalkvideoproduction.com/)(https://letstalkvideoproduction.com/ (https://letstalkvideoproduction.com/))
Hospitality #HospitalityMavericks #Restaurants #Restaurant #MichaelTingsager #CarleneJackson #PutPeopleFirst #BeMaverick #DareToBeDifferent #Podcast #Podcasts #Business #Industry #Cloud9 #Cloud9Insights #Brighton #Leadership #CurrentStorm #HowToSurvive #Microsoft #Technology #SMEs #Profitability #Consultancy #Development #Purpose #Culture #People #PeoplePractices #Together #Engagement #Productivity
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In this episode, we have https://www.linkedin.com/in/markmcculloch (Mark McCulloch) from Supersonic Inc who is a very experienced marketing dude in the hospitality and restaurant industry. Mark is a strategist/expert/guru, you decide which of those titles fits him best. In this episode Mark and Kieron had a great chat covering B2C relationships, about why the industry should be helping one another and how we shake off the shock and start moving forward. This podcast is about hope and recognising that the time for defence is done, now we have to go on the offence sooner rather than later or be stuck in the past. This is a great chat between two friends who love this industry, we hope you enjoy. Remember if you would like some help, please reach out to Mark via Twitter @supersonic_inc Or on linkedinhttps://www.linkedin.com/in/markmcculloch (https://www.linkedin.com/in/markmcculloch) If you would like more of this; please subscribe to one of our channels more to come very soon. If you have not signed up to the newsletter, go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today. Thanks to our partners Vita Mojo, HGEM and Tahola for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.
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In this episode, we have Lucy Noone-Blake a very experienced Marketing & Communications Specialist in the hospitality and retail industry. Lucy has been through challenges throughout her career with brands like Living Ventures, Hawksmoor and most recently, Pear Communications . She gives her views on where she sees the industry is and some top communications tips to ensure that your brand message is consistent and In line with your values. Remember if you would like some help, please reach out to Lucy via Twitter @lucinoone7 Or on LinkedIn https://www.linkedin.com/in/lucy-noone-blake-87a117ab (https://www.linkedin.com/in/lucy-noone-blake-87a117ab) If you would like more of this; please subscribe to one of our channels more to come very soon. If you have not signed up to the newsletter, go to https://www.experience101.live/ (https://www.experience101.live/) (https://www.experience101.live/ (https://www.experience101.live/)) and sign up today. Thanks to our partners HGEM, Tahola, Vita Mojo for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.
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In this episode, we have https://www.linkedin.com/in/frankbandura/ (Frank Bandura) which a very experienced CFO in the hospitality and restaurant industry and he have navigated many storms through his career with brands like Gaucho and CAU. He gives his views on where he sees the industry is and some top financial tips to improve chances for surviving short and long term. Remember if you would like some help, please reach out to Frank via Twitter @frankbandura or LinkedIn: https://www.linkedin.com/in/frankbandura/ (Frank Bandura.) If you would like more of this; please subscribe to one of our channels more to come very soon. If you have not signed up to the newsletter, go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today. Thanks to our partners https://www.hgem.com/ (HGEM), https://tahola.co.uk/ (Tahola) and https://software.vitamojo.com/ (Vita Mojo) for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.
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In this second episode, Michael talked with one of the most knowledgeable people in the food and drink industry with us when it comes to trends and shift in the economy https://www.linkedin.com/in/peter-backman-38305a6/ (Peter Backman). He will help us get a grip on the current situation as well as how we navigate the future. We will also be talking deliveries role, and he will be giving top tips for survival in the coming months. Remember if you would like some help, please reach out to Peter via Twitter @PeterBackmanFS or give him a bell on 07 785 242 809. Or visit Peters website here; https://www.peterbackmanfs.com/ (https://www.peterbackmanfs.com/) If you would like more of this; please subscribe to one of our channels more to come very soon. If you have not signed up to the newsletter, go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today. Thanks to our partners HGEM, Tahola and Vita Mojo for supporting us get this out to more movers, shakers and mavericks - together we can overcome this.
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In this special edition podcast Michael interviewed Co-Founder and CEO of https://www.streetfeast.com/london-union (Street Feast); https://twitter.com/DowneyJD (Jonathan Downey) as our guest - we will be discussing how to navigate the storm during the Corona Virus. He will be giving great insights into where he sees the industry is right now, what you need to do as an operator to keep the doors open, what the government needs to do to keep one of the most important industries and biggest UK employers afloat, and what he is doing himself as a leader to keep head over water. JD was so kind as to offer people help via Twitter @DowneyJD or email him at jd@londonunion.com. Please share this podcast so other industry people can get JD's great insight and tips to help. If you would like more of this; please subscribe to one of our channels more episodes to come very soon. If you have not signed up to the newsletter, go to https://www.experience101.live/ (https://www.experience101.live/) and sign up today. Thanks to our partners https://www.hgem.com/ (HGEM), https://tahola.co.uk/ (Tahola) and https://software.vitamojo.com/ (Vita Mojo) for supporting us get this out to more movers, shakers and mavericks - together we can overcome this. With thanks to the amazing Scorzayzee for allowing the use of his tracks, “All in together” and "Heroes Never Die" (With Daudi Matsiko) taken from his album “Aeon: Peace To The Puzzle” is thoroughly apt for this time. Find him on social at @scorzayzee
restaurantbusiness #crisesmanagement #restaurantindustry #restaurantmanagement #hospitality #restaurant #hospitalityindustry #restaurants #restaurantowner #peoplefirst #people #hospitalitymanagement #business #leadership #EXP101 #Coronavirus
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Rob Fink is the Founder and CEO of Big Drop Brewing Co, a fast-growing low alcohol beer company. Rob, previously a solicitor in London, attracted £500,000 from angel investors to build his low-alcohol craft beer brand. In this episode, Michael sat down with Rob to talk about Robs journey on building a brew company, trends around low alcohol, leadership, the current state of the industry and much more. Grab a beer and enjoy! Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com/ (https://letstalkvideoproduction.com/)
Hospitality #HospitalityMavericks #Restaurants #Restaurant #MichaelTingsager #RobFink #PutPeopleFirst #BeMaverick #DareToBeDifferent #Podcast #Podcasts #Business #Industry #BigDropBrewingCo #London #Brighton #Solicitor #LowAlcohol #AngelInvestors #Leadership #Trends #Beer
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Charlie McVeigh is a hospitality sector investor who has spent twenty years building brands and businesses in the industry. In 2019 Charlie invested in The https://thebreakfastclubcafes.com/ (The Breakfast Club) and https://www.butchies.co.uk/ (Butchies Buttermilk Fried Chicken) and is now the chairman for both. Charlie is also an in-demand public speaker and appears in BBC2's My Million Pound Menu as an investor-judge. In this episode, Michael sat down with Charlie and discussed his journey in hospitality, leadership, the current state of the industry, going abroad as an operator, investment and the importance of net profit aa well as why he is very optimistic for the future of the hospitality and restaurant industry. Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com/ (https://letstalkvideoproduction.com)(https://letstalkvideoproduction.com/ (https://letstalkvideoproduction.com/))
CharlieMcVeigh #Hospitality #HospitalityMavericks #Mavericks #MichaelTingsager #Podcast #Podcasts #Business #Restaurants #Restaurant #PutPeopleFirst #DareToBeDifferent #Investor #Investment #BuildingBusinesses #Investing #TheBreakfastClub #Butchies #BBC2 #MyMillionPoundMenu #Judge #Leadership #State #Operator #OperatingAbroad #ImportanceofNetProfit #Optimism #Future
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Marc Zornes is the Co-Founder of Winnow. At Winnow, they help the hospitality and food services industry cut down on food waste by making the kitchen smarter through their Artificial Intelligence technology. Through the implementation of this AI technology, Winnow have already helped save more than twenty three million meals in the kitchens they work with. In this episode, Michael sat down with Marc to discuss climate challenges for our planet and humanity, how technology can help to solve these problems, how to grow a business fast, leadership and much more. Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com/ (https://letstalkvideoproduction.com)(https://letstalkvideoproduction.com/ (https://letstalkvideoproduction.com/))
Winnow #Hospitality #HospitalityMavericks #Mavericks #MichaelTingsager #FoodServices #MarcZornes #AI #ArtificalIntelligence #Technology #MinimiseWaste #ClimateChange #Climate #ClimateChallenges #Planet #Humanity #Tech #SolvingProblems #Leadership #GrowingBusiness #Podcast #Podcasts #Business #Restaurants #Restaurant #PutPeopleFirst #DareToBeDifferent
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Matt Grech-Smith is the Co-founder and CEO at the institute of competitive socialising and the well known-brand 'Swingers', a crazy golf experience combined with cocktails and street food based in London and soon to be in New York City. In this episode Michael sat down with Matt Grech-Smith to talk about setting a new standard for hospitality experiences, the challenges of growing a business, the team and much more. Podcast edited by Let's Talk Video Production: https://letstalkvideoproduction.com/ (https://letstalkvideoproduction.com)
Swingers #MichaelTingsager #MattGrechSmith #CompetitiveSocialising #CrazyGolf #NewYork #London #NewStandards #HospitalityExperiences #Business #Podcast #Challenges #Team #Hospitality #Restaurants #Experiences #HospitalityMavericks #Maverick #DareToBeDifferent #JeremySimmonds
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Not1Bean is a coffee company that only supply coffee which has been roasted and packaged within the communities that grew them to ensure that coffee farming communities are well equipped to mitigate the ever increasing danger climate change poses to their way of life. This revenue is often the difference between sustainability and abject poverty - and who could object to fewer cargo ships due to the weight difference of roasted coffee being lighter? In this episode, Michael sits down with Gary and Mike, from Not1Bean to discuss the power of direct coffee trade with the farmers, slavery, climate change and the impact on coffee supply in the future, sustainability in coffee and much about how the coffee industry works.
Not1Bean #MichaelCoates #GaryGolden #MichaelTingsager #Coffee #Community #Hospitality #EmployeeExperience #Farming #Communities #CoffeeTrade #CoffeeBeans #ClimateChange #Slavery #Sustainability #Poverty #CoffeeSupply #Future #PutPeopleFirst #CoffeeIndustry #HospitalityMavericks #Business #Podcast #Maverick #DareToBeDifferent
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Loui Blake, is an award-winning marketer and entrepreneur. He is the founder of the UK's largest plant-based restaurant Erpingham House, and Central London restaurant brand Kalifornia Kitchen, who's passionate about plant-based food and sustainable business. In this episode, Michael sat down with Loui to discuss entrepreneurship, the power of plant-based food, leadership and Loui's secret to success.
Hospitality #HospitalityMavericks #Maverick #Restaurant #Restaurants #LouiBlake #MichaelTingsager #Podcast #PutPeopleFirst #Business #Entrepreneur #PlantBased #Vegan #ErpinghamHouse #KaliforniaKitchen #Sustainability #Sustainable #Entrepreneurship #Leadership #SecretToSuccess #Development #Improvements
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David Kelly, general manager at Deputy, an information technology company which provides cloud-based workforce management and scheduling platform designed to help companies organise, track, and manage their teams. In this episode, Michael sat down with David to discuss how technology can boost productivity, employee experience, leadership, the industry and how to take care of your shift workers.
Hospitality #HospitalityMavericks #Maverick #Restaurant #Restaurants #DavidKelly #MichaelTingsager #Podcast #PutPeopleFirst #Business #Deputy #Scheduling #Cloud #IT #Workforce #Management #Organisation #Organise #Track #Manage #BoostProductivity #Technology #Industry #Leadership #EmployeeExperience #ShiftWorkers
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Lars Kure Juul is an international leadership and HR advisor, trainer, author and keynote speaker. Lars has written the international bestseller organisational happiness and is the coordinator of the engagement tool motivational landscape. In this episode, https://www.linkedin.com/in/michaeltingsager/ (Michael) sat down with Lars to discuss leadership, organisational and individual happiness, and how you can transform organisations through finding purpose, leveraging your strengths and developing compassion. #Hospitality #HospitalityMavericks #Maverick #Restaurant #Restaurants #LarsKureJuul #MichaelTingsager #Podcast #PutPeopleFirst #Business #HappinessSweetSpot #Purpose #PeopleFirst #ItStartsWithWhy #SimonSinek #LeadershipDevelopment #OrganisationalExcellence #OrganisationalEffectiveness #OrganisationalDevelopment #Leadership #Happiness #Individuals #IndividualHappiness #Transform #Leverage #Develop #Strengths #Compassion
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Mark Pitcher is the Founder of Smash The Box, a personal development business with coaching and mentoring at its heart. Smash the Box is dedicated to anyone who is seeking to improve any aspect of their life. In particular, it is dedicated to helping people find and achieve fulfilment, whether in life, work or business. To find their purpose or re-connect with it. It is a place of inspiration, energy and positivity for living a great life and achieving great things. In this episode, Michael sat down with Mark to talk about leadership, humanity, the power of giving back and how you can transform people's lives through coaching.
Maverick #Podcast #Hospitality #HospitalityMavericks #MarkPitcher #MichaelTingsager #SmashTheBox #Restaurant #Restaurants #Leadership #HospitalityMavericksPodcast #BeMaverick #RestaurantIndustry #HospitalityIndustry #DareToBeDifferent #Leadership #Business #LeadershipDevelopment #People #Leaders #PutPeopleFirst #GivingBack #PersonalDevelopment #Coaching #Mentoring #Achievement #Fulfilment #Purpose #InnerPurpose #Reconnect #Inspiration #Energy #Positivity #Humanity #Power #TransformingLives #Transform #Empowering #Training #LightingYourSpark
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Harsha Chanrai is the CEO of SAIRA Hospitality, a non-profit enterprise that creates viable partnerships between communities and luxury hotels by empowering locals and providing hotels with a committed workforce. In this episode, Michael sat down with Harsha to discuss leadership, the power of giving back and how you can transform peoples lives through education and training.
Maverick #Podcast #Hospitality #HospitalityMavericks #HarshaChanrai #MichaelTingsager #SAIRA #SAIRAHospitality #Restaurant #Hospitality #Restaurants #Leadership #HospitalityMavericksPodcast #BeMaverick #RestaurantIndustry #HospitalityIndustry #LeadershipDevelopment #Business #HospitalityManagement #EmployeeExperience #LuxuryHotels #NonProfit #DareToBeDifferent #BeMaverick #Podcast #People #Leaders #PutPeopleFirst #Education #GivingBack #Training #Local #LocalCommunities #Community #Transform #RichardBranson #Empowering
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The Boy Bailey Speaks AKA Kieron Bailey is a restaurant and hospitality consultant and the co-founder of Experience 101, a company who bring together great leaders, brands, technology and trends leading the way for making the industry better. In this episode, Michael sat down with Kieron to talk about leadership, the industry, employee and customer experience, how to keep yourself on top of the game and build a culture that rocks.
Maverick #Podcast #Hospitality #HospitalityMavericks #KieronBailey #TheBoyBaileySpeaks #MichaelTingsager #Experience101 #RestaurantConsultant #HospitalityConsultant #Restaurants #HospitalityOperations #Leadership #HospitalityMavericksPodcast #BeMaverick #RestaurantIndustry #Restaurant #HospitalityIndustry #HospitalityTrends #HospitalityLife #LeadershipDevelopment #Business #HospitalityManagement #EmployeeExperience #CustomerExperience #DareToBeDifferent #BeMaverick #Industry #Business #Food #Culture #People #Leaders #Brands #EmployeeEngagement #PutPeopleFirst #EmployeeandCustomerExperience.
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Simon Blackbourne is the Commercial Director of Tahola, a company who help hospitality and restaurant businesses understand and structuring their data better, so they can make better business decisions based on facts instead of the gut. In this episode, Michael sat down with Simon to talk about data, leadership, the industry, the power technology and Tahola’s approach to tech.
Tahola #Maverick #Podcast #Hospitality #HospitalityMavericks #SimonBlackbourne #MichaelTingsager #Restaurants #HospitalityOperations #Data #Leadership #Technology #Tech #HospitalityMavericksPodcast #BeMaverick #RestaurantIndustry #Restaurant #RestaurantBusiness #RestaurantTech #HospitalityIndustry #HospitalityTrends #HospitalityLife #LeadershipDevelopment #Business #HospitalityManagement #RestaurantTrends #PeopleFirst #Culture #Analytics #LeadWithData #Productivity #DataDrivenDecisions #DataCulture #InformedDecisions
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Marta Pogroszewska is the Managing Director of Gail's, a 50+ unit bakery chain. Prior to Gail’s, Marta worked at Pret A Manger for over 12 years in roles ranging from General Manager to Director of Operations in the US. In this episode, we sat down with Marta to talk the industry, the power of putting people first, leadership, technology and Gail’s approach to expansion.
gails #maverick #podcast #hospitality #restaurant #restaurants #hospitalityoperations #people #culture #restaurant #hospitalitymavericks #hospitalitymaverickpodcast #leadership #food #coffee #peoplefirst #BeMaverick #restaurantindustry #restaurantbusiness #restauranttech #restaurantmanagement #restauranttech #hospitalityindustry #hospitalitylife #hospitalitytrends #teambuilding #leadershipdevelopment #engagement #happiness #business #hospitalitymanagement #restauranttrends #lunch
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Samantha Clarke is a happiness consultant, author and founder of the Growth & Happiness School. Specialising in workplace happiness and wellbeing, Samantha discusses what makes people fall in love with their job, how leaders can promote wellbeing, whether HR is dead, her comprehensive project with Dishoom, the exciting release of her new book 'Love It Or Leave It: How to Be Happy at Work' and much more.
restaurantbusiness #restaurantbusiness #restaurantindustry #restaurantmanagement #hospitality #restaurant #hospitalityindustry #restaurants #restaurants #restaurantowner #peoplefirst #people #happiness #hospitalitylife #teambuilding #leadershipdevelopment #hospitalitymanagement #culture #business #engagement #leadership
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We are joined by the insights guru Peter Backman. Peter has served the food and drinks industry as a trusted advisor and consultant for over three decades on an international basis. In this episode, we discuss the current state of the food and drink market, restaurants' obligation to serve more than just food, the delivery market, exciting emerging chains and what the very best are doing.
restaurants #restaurantowner #restaurantsgrowth #resurantstartup #restaurantleadership #restaurantculture #restaurantentrepenur #leadership #culture #resturanttech #deliverymarket #markettrends
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Barry Shuster, Founding Editor and investment partner of RestaurantOwner.com, joins us to share his expert industry knowledge with from a US perspective. RestaurantOwner.com is an online and print media company serving restaurant entrepreneurs, providing resources for opening and operating successful restaurant businesses. In this episode, Barry touches on the delivery market, hospitality tech, building a culture that maximises both impact and business results and more.
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Dr John Mervyn-Smith, Director of The GC Index joins us to discuss how the GC Index is helping to liberate individuals, teams and organisations to make a positive impact in their world. From recognising, nurturing and developing talent to identifying the missing links within an organisational function, Dr John provides an overview of the GC Index, the impact it's had on some of the most well-known companies across the globe and relates much of his expert knowledge to the unique context of hospitality.
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David Chenery joins us to discuss all things hospitality and the pursuit of excellent restaurant design. David is the Founder & Director of Object Space Place (OSP), an interior architecture and design company specialising in the hospitality industry. In this episode, David shares where his passion for hospitality design came from, being a student of the industry, including OSP's Restaurant Odyssey project, costly mistakes that people make when building their restaurant businesses and why he turns to other industries as a continuous source of inspiration.
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Curry evangelist Nisha Katona, Founder & MD of Mowgli Street Food shares her inspirational journey and approach to building and leading her fast-growing restaurant chain. After working as a child protection barrister for 20 years, Nisha pivoted into the hospitality industry with the sole purpose of enriching the lives in the cities Mowgli goes to, starting with the employees. In this episode, Nisha discusses her earliest memories of seeing her family tackle racism with Indian food, why picking a new site as emotional as buying a house, how she ensures Mowgli staff feel nourished, fulfilled and purposeful, Mowgli's House Charity Initiative and much, much more.
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COO of Harbour Lights, Benjamin Heath shares his experience of operating within the unusual commercial environment on the Isle of Man. From recruitment and staffing challenges to only having access to one supplier for fresh foods, Ben highlights the importance of being agile, keeping a close eye on the numbers and continuously working to propel the employee and guest experience in a particularly challenging market.
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Alexander Shashou, Co-Founder and President of ALICE joins us to share his journey of building the industry-leading hotel operations platform. With the hotel industry being offline for many years, Alex explains how the delivery of great hospitality has shifted and what your hotel or hospitality business should do about it. Alex also discusses ALICE's acquisition of Go Concierge, acting like an owner at all levels of an organisation, treating technology as a new hire and much more.
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Brighton power couple Alun & Dawn Sperring discuss The Chilli Pickle’s amazing journey and thoughts on the evolving hospitality industry. The Chilli Pickle first opened their doors to the city of Brighton in 2008 and since then they have won multiple awards, opened a second site in Guilford and established themselves as one of the most innovative and best-loved Indian food destinations.
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Nick Popovici, Co Founder and CEO of restaurant and software company Vita Mojo joins us to discuss the inevitability of restaurant businesses becoming tech led. From the digital opportunities that provide consumers with transparency, control and personalisation to how https://software.vitamojo.com/product-suite/ (software) can empower employees to make better decisions and engage in more worthwhile tasks, Nick shares some truly valuable insights for those willing to consider tech as their ‘secret sauce’.
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Peter Avis, customer service and hospitality expert joins us to share his journey, knowledge and advice to anyone looking to excel in a leadership or management position within hospitality. Peter has won multiple Restaurant Manager of the Year awards, the Sir Richard Branson Special Award for services to the community and is the epitome of what it means to be a hospitality leader.
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We are joined by Bill Collison, Founder of Bill's Restaurants to discuss his amazing journey of building the 80 unit restaurant chain. In this episode, Bill explains the importance of seeing restaurant operations as a chance to 'put on a show', the evolution of his business, his thoughts on the industry, building strong teams and the key people and places that he derives inspiration from.
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Adam Knight, Founder of Proven Principles joins us to discuss the many changes that we are seeing in the hotel industry and the broader hospitality sector. Adam founded Proven Principles in 2018 and has been consulting and coaching hotels, restaurants and vacation rental owners using the best practices he has acquired from working in the luxury hotel industry. In this episode, Adam discusses the over-commercialisation of the hospitality industry, the difference between service and hospitality and the next big things in hotel tech.
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Brian Moore, Publisher and CEO of EMR-NamNews joins us to discuss the past, present and future states of retail and hospitality. With many crossovers to be found between the two sectors, Brian provides in-depth advice for businesses looking to succeed in a world of corporate giants and savvy consumers.
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https://www.theteam.co.uk/ (The Team) is a creative branding agency who have worked with a range of globally recognisable operators. Cliff Ettridge, Partner at https://www.theteam.co.uk/ (The Team) joins us to discuss all things branding; from the importance of ensuring consistency in the employee lifecycle to obtaining and understanding brand-relevant data in real-time. Cliff highlights the many pitfalls that businesses fail to see in their approach to branding and shares some invaluable insights that will help you to create a more unified and genuine brand for your customers and employees to connect with.
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Kamila Sitwell, leading hospitality blogger, author of Bespoke and Co-Founder of Kolibri Drinks joins us to discuss some of the most prevalent yet underutilised trends we are seeing in hospitality today. Kamila talks about the process of designing and implementing bespoke hospitality experiences; from the deep psychological reasons behind the public desire for customisation to how operators of any size can start to wow their guests through personalised experiences. This is an episode is for any hospitality businesses looking to thrive in an experience economy.
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We paid a visit to the London-based Georgian House Hotel to speak with General Manager Adam Rowledge. In this episode, Adam discusses the story behind this multi-award winning hotel, from creating a great employee to providing some truly unique forms of guest entertainment. Adam also shares his personal journey through hospitality, thoughts on the current industry climate and advice to those looking to start a career in hospitality!
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David Owens, Founder and CEO of Let's Operate joins us for episode 17 of the Hospitality Mavericks Podcast. Let's Operate is a boutique technology advisory and insight consultancy firm that helps enterprises to harness technology to optimise efficiency and leverage data to fuel future growth. In this episode, David discusses topics that are becoming increasingly integral to operating successful hospitality businesses, including technology, scaling, data, online ordering and delivery.
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Patrick Smith, CEO of Adwaiz joins us to discuss everything social media related in the world of hospitality. For those that don't know, Adwaiz is a 23 employee strong social media agency specialising in content creation, social media management, influencer marketing, paid social and more.
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Anthony Prior, the MD of Bagelman joins us to share his transition from the music industry to managing and expanding one of Brighton's most loved breakfast and lunch destinations. In this episode, Anthony shares the process of transforming Bagelman's culture, moving towards a more plant-based offering and Bagelman's uniquely inclusive recruitment process.
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In Part 2 of our podcast with Karl Jones, we discussed how the demands of working in the hospitality sector have changed over time, why he's is in favour of Deliveroo despite the high fees that come with the partnership, whether technology is hospitality's saviour and the biggest mistake that people make when running their own hospitality business.
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There are many reasons why Moshimo could be seen as a unique operator within the realms of hospitality. Whether it be the multiple kitchens present in the restaurant, all delivering unique Japanese favourites with a Moshimo twist, the world-famous, celebrity-backed Fishlove campaign, which has raised huge awareness of overfishing issues across the globe. Or, Karl Jones's unique willingness to continuously refine what and how Moshimo do what they do. This part one of our two-part conversation with Karl. We hope you enjoy!
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Mark McCulloch, the CEO of Multi Award Winning Food & Drink focused brand, marketing, digital and marketing agency WE ARE Spectacular shares his story and marketing wisdom in the latest Hospitality Mavericks podcast. Mark identifies some of his favourite operators from within the industry whilst also providing some invaluable tips for building a brand in hospitality.
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Andrew Mosley, General Manager of The Grand Brighton provides us with an overview of the 8 years that he has been the General Manager of the most iconic hotel in Brighton, England. Andrew discusses the greatest contributors towards The Grand's success, including empowering staff to take action, getting the right management culture in place and the ways to build and communicate strategy throughout the business.
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Andreas Karlsson, the CEO of Sticks'n'Sushi joins us to discuss how Sticks'n'Sushi is making their mark in London's restaurant scene and beyond. Bringing some really insightful perspectives and practical pieces of advice, Andreas shows just how much he believes that mastering internal execution is the number one ingredient to success in the hospitality industry.
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Noam Kostucki, author, mentor, public speaker and the founder of HiR shares his extraordinary journey of bringing his jungle culinary experience 'HiR Fine Dining' to life in the Costa Rican jungle. Noam explains how he brought this unusual concept to life, the philosophy behind the food and why he couldn't settle for a 'conventional' kitchen.
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We had the opportunity to speak with Julia Gometz about the power of having a 'brandful' workforce. Julia is a global thought leader, practitioner in people strategy and author of The Brandful Workforce. Julia highlights what it means to have a brandful workforce, how businesses can create a branful workforce and how it can impact business performance and sustainability.
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Alastair Gordon, the UK Operations Director of Ole & Steen describes the process of bringing the Danish bakery chain Lagkagehuset (Ole & Steen)to the UK. He explains the strategic adjustments that were necessary for the London market, the main lessons he encountered from the scaling process and why it is crucial to get the right people on board from the beginning.
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Joe Cripps, the Co-founder and MD at Trail joins us to discuss his experience of being a hospitality freelance consultant, how Trail can provide daily benefits to employees and customers and why operators need to be efficient, productive and innovative in the fast-paced sector of hospitality.
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We sat down with Søren Iversen, the COO of Ziik. Ziik is an internal communications work app that empowers employees, simplifies communication and ensures GDPR compliance. Søren does a great job of summarising GDPR, the challenges and opportunities it brings businesses and how Ziik can create value for their clients within the hospitality sector and beyond.
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Here is the first podcast featuring our guest John Haite, the founder of Love Hospitality. Love Hospitality is a recruitment company that specialises in finding the top talent for hospitality businesses. With 15 years in the hospitality sector, John has encountered the varying challenges that hospitality operators face and understands the importance of finding the right people for your business. He shares his current take on recruiting in this particularly difficult climate.
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This podcast is featuring Ivan Brewer - a true expert in restaurant profit. Hear his thoughts on the industry, including key challenges, the role of technology in the sector and third-party food delivery platforms. He is a strong believer that the hospitality industry is deserving of a new approach and we agree...
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Welcome to the second Hospitality Mavericks Podcast featuring Mariam French- an entrepreneur who is in the early stages of bringing her groundbreaking sausage company to life. We had the pleasure of chatting with Mariam about her journey to date, plans for approaching leadership and technology in her new venture and which industry mavericks inspire her to do what she does. Happy International Women's Day!
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Welcome to the very first Hospitality Mavericks Podcast! We had the pleasure of interviewing Griff Holland, one of the co-founders of Friska- an ethical and healthy fast-food chain on a social mission. We spoke to Griff about the ups and downs of his Friska journey, hospitality themes and predictions, and whether robots of the future can “make you feel good”. We hope you enjoy!
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