The Portal - your gateway into all things IT Service Management: Recent Episodes
Consulting-Portal Inc.
The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.
While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.
In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explain why ITIL V3 was introduced and how it can help your organization optimize IT.
In this Episode:
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Introduction by Sarah
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Sarah interviews David about the commercialization of ITIL
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Sarah wraps it up with a brief summary and a list of upcoming events
In this Episode:
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Introduction by Sarah
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David speaks on the value of ITSM
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Ed provides an overview of Event Management
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John speaks on the importance of Metrics and KPIs
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Sarah wraps it up with a brief summary and a list of upcoming events
In this episode...
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An introduction to this series of podcasts
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A look at IT Service Management projects during tough economic times
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New trends in ITSM tools, Software As A Service (SAAS)
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Upcoming events at CP