When People Thrive, Companies Thrive with Dawn Shuler: Recent Episodes
Dawn Shuler, CEO The Shuler Group, LLC
Certified Trainer and Corporate Consultant Dawn Shuler delivers sharp, relevant inspiration and success strategies for CEOs, business owners, founders, managers, and leaders. Learn the importance of aligning your company’s purpose and values with those of your people and employees for greater success. Topics include business success, team building, employee engagement, communication, leadership, values, and more.
What are the signs of dysfunctional communication in the workplace? How do we deal with them? In this episode, I am joined by my special guest, Mark Shuler as he discusses how to deal with dysfunctional communication styles in the workplace. To address the situation, Mark has broken down those strategies into four categories: Boundaries, Buffers, Deflectors, and Neutralizers.
Listen in as Dawn and Mark dissect the dysfunctional communication styles and have an in-depth discussion about the four categories in how to approach the situation.
The post Episode 223 – Boundaries, Buffers, Deflectors, and Neutralizers – Interview with Mark Shuler, M.A. first appeared on The Shuler Group LLC.
I thoroughly enjoyed my conversation with Heenle Turner, HR expert, probably because we are so aligned in our beliefs around valuing employees, right people in the right seats, just to […]
The post Episode 222 – 5-Star Employees – Interview with Heenle Turner, HR Expert first appeared on The Shuler Group LLC.
I recently chatted with Ryan Gottfredson, Ph.D, and it was one of the most engaging and fascinating interviews I’ve done. Ryan is a cutting-edge leadership development author, researcher, and consultant, […]
The post Episode 221 – The importance of elevating your leaders – interview with Ryan Gottfredson first appeared on The Shuler Group LLC.
Today’s episode was with Mark James, founder and President of Performance Advisors Group, Inc. His focus is on processes, and while that may seem dry, it’s certainly not, with research […]
The post Episode 220 – The importance of values, vision, and mission – Interview with Mark James first appeared on The Shuler Group LLC.
In this series Dawn interviews leaders in organizations who have taken a stand in promoting positive culture, employee engagement, and/or DEI. This episode with Ladan Morgan of Firstmark Credit Union highlights Firstmark’s strong focus on hiring right and onboarding extremely well to create a strong culture. Covered in this episode: How Firstmark handled the pandemic […]
The post Episode 219 – Happy employees are productive employees – Interview with Ladan Morgan first appeared on The Shuler Group LLC.
Dawn talks with Elliot Epstein from Lightyear Health. They discuss his dedication to attracting and hiring good people, and their business practices that include managerial training, check-in surveys, unconscious bias training, etc. Elliot has found that more diverse and inclusive teams have better outcomes, and it trickles down to the health of their patients. About […]
The post Episode 218 – People Teams – Interview with Elliot Epstein first appeared on The Shuler Group LLC.
Everyone wants to be seen, heard, and acknowledged. This applies to you, your family, and your colleagues. And, everyone wants to feel relevant and competent, especially in the workplace. Competent: You feel (and others see you as) good at what you do. Relevant: You’re important and you matter. You can identify when someone isn’t feeling […]
The post Episode 217 – Your need to feel competent and relevant first appeared on The Shuler Group LLC.
When you have the right people in the right seats doing the right things, your business thrives. But how do you make sure that your people are working together at their top performance? Forward motion is the goal of everything an organization does. Here are 6 regular practices for leaders to implement with their employees […]
The post Episode 216 – 6 regular habits to promote forward motion first appeared on The Shuler Group LLC.
Change is uncomfortable by nature. We are programmed to stay safe, so change looks like risk. However, there are times when not changing is more dangerous than staying the same. Sometimes we have to go against our fight, flight, or freeze instincts, and make a choice. We exist in two zones: The Comfort Zone The […]
The post Episode 215 – Change is hard first appeared on The Shuler Group LLC.
I had an amazing interview with Katherine McCord, founder of Titan Management, and a champion of neuro-diversity in the workplace. Do you know 30% of the population has some form of neuro-diversity? Listen in as Katherine and Dawn discuss: What neuro-diversity is The advantages to having neuro-diverse people on your team and why you REALLY […]
The post Episode 214 – Add neuro-diversity into your DEI efforts – Interview with Katherine McCord first appeared on The Shuler Group LLC.
A lot of employers think that they’re stuck with the employees they have, and they must make do. But it is crucial to have rockstars as a part of your team, and it makes a huge difference. It is a must-have. The CEO of Netflix had to lay off a third of his employees. He […]
The post Episode 213 – Rockstars: the antidote to mediocrity first appeared on The Shuler Group LLC.
Diversity encompasses many aspects of identity, including the ways we process the world. There are 7 different ways of processing information: Verbal/linguistic, Mathematical/logical Musical/audio Kinesthetic Interpersonal Intrapersonal Visual A commitment to diversity and inclusion in your business has to include your hiring process, and your hiring team needs to be trained to work with people […]
The post Episode 212 – Our assumptions get in the way first appeared on The Shuler Group LLC.
What do you need to put in place so that you don’t have constant employee turnover? Quitting bonuses and stay interviews are a good idea. But what about the big picture? Company culture, collaboration, and creativity are all big picture items that are hard to measure, but are important to make your business thrive. People […]
The post Episode 211 – Quitting bonuses, stay interviews, and the big picture first appeared on The Shuler Group LLC.
How do you measure results and success in regard to your team and projects? If you don’t know the answer, then your team members aren’t able to perform to your standards. What quality do you look for in your team members? For example, does “on time” for you mean on the due date, or the […]
The post Episode 210 – How do you measure successful projects and people? first appeared on The Shuler Group LLC.
Why is it necessary to engage your employees? I spoke with Donna Cutting, the founder of Red-Carpet Learning Worldwide. We discussed: Confusing tools of recognition with valuing employees What does NOT make people feel valued Importance of involving all employees in creating a positive culture The #1 thing employers can do right now Listen in […]
The post Episode 209 – The importance of employee engagement – Interview with Donna Cutting first appeared on The Shuler Group LLC.
At The Shuler Group, we believe that most people issues are communication problems. Here are a few people issues that are actually communication problems at their root: Unconscious expectations Unclear expectations Stuff that gets in the way Not truly listening Having different definitions Being caught in your own movie in your head Dysfunctional communication styles […]
The post Episode 208 – All people issues are communication problems first appeared on The Shuler Group LLC.
Going too fast and rushing to get things done is detrimental to functional communication. If you have particular needs, slow down the process, and make sure both parties are clear. We all come from a different frame of references, and taking the time to communicate will help your business thrive. Listen in as Dawn presents […]
The post Episode 207 – Not slowing down is destroying your communication first appeared on The Shuler Group LLC.
What does it mean to take initiative? Is it just looking at what’s needed and taking the action? Well, it’s more than that. There’s 2 pieces to taking initiative: Thinking strategically: asking the right questions, determining solutions. Feeling empowered to take action: external permissions, company culture that supports these decisions. Having an employee who takes […]
The post Episode 206 – If x, then y first appeared on The Shuler Group LLC.
Rockstars are the people that you want on your team: the people who will help your business thrive. But how do you attract these people, and be sure that you aren’t pushing them away? Dawn explains the 10 things companies do that drive rockstars away: Micromanaging Not appreciating your rockstars Not including rockstars in the […]
The post Episode 205 – Top 10 ways to drive your rockstars away first appeared on The Shuler Group LLC.
When you have the right people in the right seats, doing the right things at their top performance, the organization thrives. People, processes, and performance are three legs of a stool that work together for a company’s success. It’s hard to tell from the inside when you aren’t meeting these needs, so Dawn breaks down […]
The post Episode 204 – People Processes Performance Pt 2 first appeared on The Shuler Group LLC.
Whoever said HR was boring?! I had an engaging conversation with Edgar Ndjatou, Principal of Officium, which was chock-full of great information. In listening to this episode, you actually get a roadmap to successfully navigate HR and employment issues. We discussed: The biggest HR challenge facing small businesses The Great Resignation (yes, it’s real) What […]
The post Episode 203 – What you don’t know about HR could hurt you – Interview with Edgar Ndjatou of Officium first appeared on The Shuler Group LLC.
We’ve recently been doing some training on active listening. What makes it “active” instead of “passive” is the listener’s presence and intent. Active listening is listening to comprehend, understand, learn, and only respond when it’s appropriate. When we wrapped up the training, I found a quote that I really liked: “When we don’t push our […]
The post Episode 202 – Are you listening to respond or to understand? first appeared on The Shuler Group LLC.
My husband Mark and I are huge fans of the Star Trek franchise, from classic Star Trek all the way to modern films. We’ve recently watched the first of the Star Trek remakes, and it occurred to me that part of the reason Star Trek resonates with me is that the crew members of the […]
The post Episode 201 – Star Trek Rockstars first appeared on The Shuler Group LLC.
I had a stimulating conversation with sales expert and author, Doug Brown of Business Success Factors. As someone who has been working in business since he was three years old (really!), Doug had some great insights. Here are a few things we covered: The need for alignment between A Players and A Player environments How […]
The post Episode 200 – Do you have an A Player organization for your A Player people? Interview with Doug Brown of Business Success Factors first appeared on The Shuler Group LLC.
I had an engaging and lively conversation with Holly Copeland, senior director of Corporate Social Responsibility at Horizon Therapeutics. Many organizations believe in giving back to the community, but Horizon started their Corporate Social Responsibility program when the company was not yet profitable. That’s how important they felt it was to thrive within their community […]
The post Episode 199 – Corporate Social Responsibility – Interview with Holly Copeland, senior director of CSR at Horizon Therapeutics first appeared on The Shuler Group LLC.
What makes someone Rockstar? What are the qualities of a Rockstar employee? Rockstars are A players: the people who have the intangibles, those things that you can’t train. They have the passion, energy, drive, initiative, intent, desire to be better and make the company better. It’s what they walk in the door with. To put […]
The post Episode 198 – Do you have rockstars or rocks on your team? first appeared on The Shuler Group LLC.
As a leader, if you want to cultivate a positive culture or behavior, you have to embody and show it… because any kind of culture or behavior naturally comes from the top down. You have to be a model to your employees and colleagues. You have to be able to walk the walk. There are […]
The post Episode 196 – Passive Modeling vs Active Modeling first appeared on The Shuler Group LLC.
Our focus at The Shuler Group is helping organizations achieve and sustain forward motion through people, processes, and performance. As for the people part, it’s all about ensuring that an organization has the right people for the right seat. You’ve probably heard me define it before; the right people are those whose goals, purpose, and […]
The post Episode 195 – Right person, wrong seat first appeared on The Shuler Group LLC.
During this riveting interview with Jamie McKinney, author, speaker, and coach, we talked about the critical importance of confidence as a catalyst to career success. Listen in as we cover: Her secret weapon Estrogen Empires vs. Testosterone Towers Your personal ETA (Emotions, Thoughts, Actions) The BAAM method Confidence and the connection to story The differences […]
The post Episode 194 – Confidence is critical – Interview with Jamie McKinney of Jamie Empowers first appeared on The Shuler Group LLC.
I consider an organization a living structure, composed of an intricate and dynamic relationship between humans and systems. To ensure an efficient and consistent forward motion, every person in their respective position has to be in the right seat. Having the right people in the right seats is critical to any organization’s success. So, how […]
The post Episode 193 – How do you ensure you have the right people in the right seats? first appeared on The Shuler Group LLC.
I had a fantastic interview with Janette Gallardo of Vitta Solutions, a company that offers fractional CFO services to other organizations. While you might not think that numbers, data, and forecasts have anything to do with employee engagement and productivity, you would be mistaken! Listen in as Dawn and Janette discuss: The red flags that […]
The post Episode 192 – People and numbers are the magic – Interview with Janette Gallardo, CFO first appeared on The Shuler Group LLC.
In any business or professional setting, having difficult conversations is something that a company has to go through. Every business has its problems, and for it to move forward, these problems need to be addressed and discussed. It’s difficult for people involved in such a discussion not to get defensive, because they’re going to feel […]
The post Episode 191 – How do you have those difficult conversations? first appeared on The Shuler Group LLC.
After over a year into this pandemic, one of the things that struck me is our view of what’s normal. In just one year, we’ve grown so accustomed to the safety protocols, social distancing, working from home, and other “new normal” things that it becomes a natural part of us and our daily lives. And […]
The post Episode 190 – When normal is strange first appeared on The Shuler Group LLC.
I firmly believe that everyone in a company innately wants to be of value and wants to see their efforts impact its forward movement. This is especially true in smaller and mid-sized businesses. No matter what level they’re in the organization, each person must be able to wear multiple hats and know their primary role […]
The post Episode 189 – Do the work, show the work, teach the work first appeared on The Shuler Group LLC.
Communication is a fundamental life skill. Effective communication is essential to move any business forward. Without it, there will be confusion and inefficiencies in the company. Effective communication isn’t just conveying your messages clearly. You also have to take the recipient into account; it is a two-way street. Great communication is something that is shared, […]
The post Episode 188 – Just when you think you’re communicating clearly… first appeared on The Shuler Group LLC.
While one might wonder why the owner of an SEO company would show up on a podcast devoted to people, processes, and performance, the answer is clear within seconds of listening to this episode. John’s company has been fully remote for eight years, and so we talked about the following: Implementing social interaction as part […]
The post Episode 187 – Making working remotely work well – Interview with John Vuong, owner, and founder of Local SEO Search first appeared on The Shuler Group LLC.
As coaches, our goal is to equip teams, leaders, and employees with tools, techniques, and strategies to move the organization forward. We want our tools to be effective and powerful so staff can perform at their best. After all, it is what our company is about, instituting forward motion and helping organizations move in a […]
The post Episode 186 – Two tools to move your organization forward first appeared on The Shuler Group LLC.
One thing that has been greatly affected by the pandemic is the workplace setup. Most companies have had to tweak operations, and sometimes even to make drastic changes, like going from 100% in-person to 100% remote. Even as organizations think about phasing back into some version of in-person work, it still makes sense to offer […]
The post Episode 185 – Not offering remote work options is for the dinosaurs first appeared on The Shuler Group LLC.
The workforce is one of the greatest resources that an organization can have. So much depends on a company’s employees and staff for it to move forward and uphold its core values. Then there are two other equally important areas: Process and Performance. Strong Processes ensure that roles and responsibilities are clear, and efficient systems […]
The post Episode 184 – People Processes Performance first appeared on The Shuler Group LLC.
Good systems and processes are crucial to the success of any organization. They play a significant role in any organization’s success or struggle. One of the common denominators that hurt operations is when there are inconsistencies and inefficiencies in the system or process. After all, keeping all stakeholders happy and satisfied is a delicate balancing […]
The post Episode 183 – Who do your systems serve? first appeared on The Shuler Group LLC.
A couple of years ago, a magazine I enjoyed reading announced they shifted focus, thus, overhauling their content and a lot of their staff. With that, its quality, in my opinion, has gone downhill. This magazine used to have brilliant content with entertaining articles containing helpful and valuable information. Now, the articles aren’t as dynamic […]
The post Episode 182 – You are not the lowest common denominator first appeared on The Shuler Group LLC.
It was a delight interviewing Cedric Nwafor, founder of ROOTS Africa. It’s my pleasure to share his story growing up in Cameroon and touch on things that our organizations have in common like: Finding the Deeper Why of an organization Identifying individuals’ Deeper Why Re-engaging participants, especially in remote groups Leaders’ roles in discovering the […]
The post Episode 181 – Engaging International and Remote Groups – Interview with Cedric Nwafor, Founder of ROOTS Africa first appeared on The Shuler Group LLC.
When we’re passionate about something, we approach the subject matter with a level of dedication, enthusiasm, and intensity. That amount of attention often translates to good things, especially when your passion aligns with your work or projects. However, there can be a tendency to get lost in our passion. The further we go down the […]
The post Episode 180 – Do you get lost in your passion? first appeared on The Shuler Group LLC.
I’ve been reading a book by Michael Michalowicz called Clockwork. (He is also the author of Profit First, a book that I thoroughly loved.) In Clockwork, Mike Michalowicz compared a company to a beehive. In a beehive, each bee’s job is its primary role plus protecting the queen bee role. Like in a company, aside […]
The post Episode 179 – What is your queen bee role? first appeared on The Shuler Group LLC.
When we experience a recurring stressful situation that we cannot change or do something about, we tend to normalize that situation and attempt to live with it as we go on. This is a natural coping mechanism to reduce or subdue its stressful effect on us. While normalizing an abnormal or chronically stressful situation can […]
The post Episode 178 – The dark underbelly of normalizing first appeared on The Shuler Group LLC.
Much of the work we do in our businesses revolves around communication, particularly when we talk about employee engagement. Feedback is one of the most effective means to ensure that you have actively engaged employees. So how do we make sure we’re giving effective and meaningful feedback? Before answering that, what exactly is feedback? Feedback […]
The post Episode 177 – Methods of giving feedback first appeared on The Shuler Group LLC.
In a successful professional or business setting, each individual is designated to their role based on their strengths, qualifications, and creativity. Good team dynamics is essential in maximizing your team’s productivity, and their Creator Personality types are a good indicator of their place on the team. In my years working as a coach and consultant […]
The post Episode 176 – 7 Creator Personality Types first appeared on The Shuler Group LLC.
Have you ever been in a situation where a statement or a comment from someone got to you personally or somewhat irritated you? How do you respond to these circumstances? Most of us automatically retaliate with a level of snark or hostility. It’s normal and part of our defense mechanism. But for sure, we can […]
The post Episode 175 – Is your response about you or them? first appeared on The Shuler Group LLC.
One of the most rigorous processes a company goes through is recruitment. Regardless of whose perspective, several boxes need to be checked to ensure we get the right person for the position or land the perfect job as applicants. Recruiting and qualifications go beyond what’s in the resume. Yes, credentials and skills are essential, but […]
The post Episode 174 – Right people in the right seats – for real first appeared on The Shuler Group LLC.
There are four areas of competence: the Zone of Incompetence, Competence, Excellence, and Genius. A brief description of each: the Zone of Incompetence includes areas you’re not good at doing. Zone of Competence are the things that you can do, but you’re inefficient at it. Zone of Excellence are areas you’re very good at, but […]
The post Episode 173 – 4 areas of competence first appeared on The Shuler Group LLC.
One of the cornerstones of the success of any organization or business is the people behind it. And one of the most reliable ways to guarantee productivity and growth is keeping employee engagement up. A handful of research and statistics show that actively engaged employees perform much better, more likely to go the extra mile, […]
The post Episode 172 – Employee engagement, employee happiness, and the choice to make first appeared on The Shuler Group LLC.
In organizations/companies, training is something that we go through regularly. Be it for operations or human resources, held by the company you’re working on or an external firm, we all experience training in one form or another. Management training, diversity and inclusion training, compliance training may seem superfluous, but we shouldn’t take these for granted. […]
The post Episode 171 – Is your training just checking a box? first appeared on The Shuler Group LLC.
In a business or professional setting, the best way to get things done correctly and efficiently is through communication. For a business to succeed, communication efforts should be the driving force with whatever situation you’re facing. Not communicating can give out impressions of apathy, callousness, and carelessness. To put it simply, good communication = productivity. […]
The post Episode 170 – Are you willing to communicate? first appeared on The Shuler Group LLC.
The way we communicate now is very different. With modern technology, the way we communicate from 8 months ago has changed dramatically because of COVID-19. Before, we could lightly knock and poke our heads in a colleague’s office doors; now communication is mostly done digitally, usually in the form of emails, direct messages, text messages, […]
The post Episode 169 – Communication is different now first appeared on The Shuler Group LLC.
Our lives look far different now than they were about a year ago. If there’s anything to learn from events this year, it’s the crucial importance of self-care. Every day we’re faced with situations that can mentally or physically take its toll. I’ve talked before about energy units and how they’re finite. Some of us […]
The post Episode 168 – Energy units, self-care, and compassion first appeared on The Shuler Group LLC.
It was a delight interviewing Lisa Niser of Taking On Taxes Together. We had an insightful discussion about taxes, finances, and subjects like: Looking at taxes through a different lens Making taxes and finances fun Tax returns are the least important number Managing and understanding taxes better Empowering people by taking control of their finances […]
The post Episode 167 – Interview with Lisa Niser on Financial Health for Employees first appeared on The Shuler Group LLC.
There’s a lot going on…. no denying it. If we continue on with our fast thinking, we’ll keep responding out of fear. So how do we combat that? We need to slow down and go to that place of Be, Do, Have… rather than Have, Do, Be. What would your higher and wiser self do? […]
The post Episode 166 – We’re caught up in the whirlwind first appeared on The Shuler Group LLC.
If there is anything this recent election has taught us is that we all have a voice. It’s important that we stand up and share it. That isn’t only true in politics. It’s also true in your organization. You have a voice. Are you taking advantage of opportunities to use it? Listen in as Dawn […]
The post Episode 165 – You have a voice first appeared on The Shuler Group LLC.
Years ago, I read the book The Four Agreements by Don Miguel Ruiz. One concept that greatly impacted me was that each of us is running our own movie in our heads. In that movie, we are the writer, director, producer, and main star. Everyone else is a supporting cast member in our movies. Here’s […]
The post Episode 164 – How do I fit into your movie? first appeared on The Shuler Group LLC.
A couple of years ago, we were interviewing individual employees as part of our Company Climate Inventory with a client. During this interview, I asked the gentleman about his strengths and gifts, especially with regard to managing others. He said, “Managing good people is easy.” “What makes someone ‘good’?” I asked. “Not lazy,” was his […]
The post Episode 163 – Managing good people is easy first appeared on The Shuler Group LLC.
During a recent trip to Shenandoah National Park with my husband Mark, we talked about how scales are relative. For example, the hiking trail guide noted that the particular hike we were doing was “easy.” Well, 331 feet up, traversing a rock-strewn trail, I begged to differ. My calves and glutes hurt, and I was […]
The post Episode 162 – The scale is relative first appeared on The Shuler Group LLC.
I had the distinct pleasure of interviewing Dean Hallett of Hallett Leadership. We went deep into leadership, management, and questions like: Can leadership be taught? Is there a difference between leaders and managers? How does an organization’s culture impact leadership, and vice versa? Can you transform a company’s culture? How do you promote innovation within […]
The post Episode 161 – Interview with Dean Hallett on Accelerated Leadership first appeared on The Shuler Group LLC.
Listen in as Dawn and Mark Shuler discuss the advantages of deliberately surrounding one with those who are different. Different perspectives, personalities, values, and strengths are crucial for an organization to thrive and, possibly, to survive. Differences are a key component to innovation, adaptation, and creativity. Some interesting highlights: Abraham Lincoln’s cabinet Apple’s “break-it” department […]
The post Episode 160 – Team Different first appeared on The Shuler Group LLC.
A few episodes ago, I talked about a company’s epic failure in customer service. I’m continuing that story with its next installment. What is the difference between a dental office and a dental school? Don’t they both deliver dental services to their patients? Yes. What is different? Well, the desired outcome – the agenda – […]
The post Episode 159 – What is the agenda? first appeared on The Shuler Group LLC.
My husband Mark and I have been watching a fascinating series on PBS called Hacking the Mind. In the first episode, they talk about slow thinking vs. fast thinking. Fast thinking is that knee-jerk, lizard brain, flight or fight response and actions. Slow thinking is pausing, taking time to reflect on the situation and the […]
The post Episode 158 – Are you caught up in fast thinking? first appeared on The Shuler Group LLC.
I mentioned back in March that here at The Shuler Group, we were halting all projects involving our proprietary Company Climate Inventory. It just didn’t make sense in this time of turmoil to try to get a “normal” temperature reading of the climate at an organization. Everything would have been skewed. Almost eight months later, […]
The post Episode 157 – We’re entering the 8th month of COVID-19…. what should you be asking your employees? first appeared on The Shuler Group LLC.
When I had my issue with feeling at capacity, I struggled because I didn’t know how to move forward. I hate stuckness more than I hate going backward – because you can retrace your steps forward – or take a slightly different path toward the same destination. Stuck is just… stuck. What is your take […]
The post Episode 156 – Passionate about forward motion first appeared on The Shuler Group LLC.
A few months ago, I published an episode called “At capacity.” Three months later, many of us are still feeling “at capacity.” We’re less productive, more anxious, less focused, and more overwhelmed. Listen in as I share my personal breakdown around this as well as what’s needed to thrive. Other podcast episodes referenced: At capacity
The post Episode 155 – Still at capacity first appeared on The Shuler Group LLC.
Most companies would say that their customers and clients are of paramount importance and that they pride themselves on great customer service. (Have you ever heard a company boast about its horrible customer service?) However, we all know that not all companies have good customer service. Good customer service isn’t about that it’s the “right […]
The post Episode 154 – Failed customer service first appeared on The Shuler Group LLC.
In the last episode, I talked about how “volunteered” feedback needs to be invited. However, there are times when feedback is an official process between manager and employee. Listen in as I discuss how often and how to deliver the best feedback to produce the best results. Other podcast episodes mentioned: Have you been invited […]
The post Episode 153 – How you do feedback right first appeared on The Shuler Group LLC.
There is a difference between a formal process of feedback (for example, when a manager and employee meet weekly to discuss performance) and volunteered feedback. If feedback is not welcome, if you have not been invited to give said feedback, then your feedback may not be received well. So, how do you give feedback? And […]
The post Episode 152 – Have you been invited to give feedback? first appeared on The Shuler Group LLC.
There are all sorts of hard conversations we need to have at times: You aren’t doing enough. Your results aren’t good enough. What you’re doing offends others. No (in response to a request). You’re fired. None of those topics sounds like a fun conversation to have, so we tend to avoid them. Listen in as […]
The post Episode 151 – Having the hard conversations first appeared on The Shuler Group LLC.
Dawn Shuler interviews her daughter Anastasia, three-year manager of a county park boat rental. Listen in as they discuss the challenges, customer service philosophy, and the biggest take-aways from being a manager. Hint: If you want to get inside the head of a Gen Z’er, this is the episode for you!
The post Episode 150 – Conversation with a Gen Z manager first appeared on The Shuler Group LLC.
As a manager, you’re expected to manage others, as well as do your own job. If you’re responsible for an entire team or department, how do you make sure your staff delivers results? Do you micromanage? (No.) If you empower people to do their jobs, what if they make mistakes? Other podcast episodes referenced: Are […]
The post Episode 149 – Empowerment does not mean perfection first appeared on The Shuler Group LLC.
As CEO of my own company, I’m having difficulty with the stark dichotomy of the political and social climate. Individually, we have our own belief systems. What do we do when we lead an organization of those stark dichotomies? Other podcast episodes referenced: Insufficient
The post Episode 148 – Black vs. white. Where is the grey? first appeared on The Shuler Group LLC.
When a problem occurs that affects your customers and clients (and no organization is perfect, so you’ve definitely experienced issues), do you take initiative and reach out to your customers? Or do you wait for them to hunt you down? You may have all sorts of reasons for not wanting to broadcast a problem, but […]
The post Episode 147 – Don’t make me hunt you down first appeared on The Shuler Group LLC.
I’ve struggled with what to say, because what voice do I have? What change can I make? Yet, it didn’t feel right to say nothing. I’m a CEO of a company and a leader, and I believe that mandates me to raise my voice and stand up for what I believe in. Listen in as […]
The post Episode 146 – Insufficient first appeared on The Shuler Group LLC.
When you drive to the grocery store or somewhere you go to a lot, how much do you notice the people, cars, roads, and buildings around you? Or do you find yourself at your destination realizing you don’t remember getting there? You were on autopilot. It happens to all of us. We get lulled into […]
The post Episode 145 – Are you complacent? first appeared on The Shuler Group LLC.
We’re now more than 2 1/2 months into Coronavirus. We’re doing our best to navigate the new normal, new working conditions, perhaps new living conditions. Yet, most of us expect to operate at the same level of productivity and capacity pre-Cornonavirus. And it’s just not possible. Listen in as Dawn Shuler talks about the insidious […]
The post Episode 144 – We’re at capacity first appeared on The Shuler Group LLC.
In this lively episode, Dawn Shuler interviews Brian Burkhart, founder of SquarePlanet. As the Chief Word Guy, Brian’s purpose is to elevate his clients’ core message so people remember… and take action. Why you want to listen: As a wave-maker, Brian wants to create an impact by challenging the status quo His take on authenticity […]
The post Episode 143 – Interview with Brian Burkhart, Founder of SquarePlanet first appeared on The Shuler Group LLC.
Since we are proponents of a strengths-based workplace and culture, we firmly believe in employees working and playing to their strengths. We also recommend a collaborative communication and feedback model where employees ask for and constructively receive feedback, and managers productively communicate and give said constructive feedback. That being said, what happens when an employee […]
The post Episode 142 – Do I say something? first appeared on The Shuler Group LLC.
With the Coronavirus epidemic, we’re having to shift and adapt rapidly, more so than ever before. At the same time, many of us are finding we don’t have as much energy as we’re used to, yet we still might be expecting the same level of productivity. Honestly, right now, that’s just not possible. Listen in […]
The post Episode 141 – Jack, be nimble. Jack, be quick. first appeared on The Shuler Group LLC.
Listen in as Dawn Shuler interviews Jenny Podewils, co-founder of Leapsome, a company devoted to feedback, employee engagement, and individualized learning. We had a spirited discussion on the challenges that many organizations face (lack of alignment, speed of learning, and organizational health and culture). Some great soundbites: “Feedback is the accelerator for leadership effectiveness” and […]
The post Episode 140 – Interview with Jenny Podewils, co-founder of Leapsome first appeared on The Shuler Group LLC.
We are in unprecedented times where things are changing, not just on a daily basis, but sometimes an hourly basis. And then there is the emotional component. There’s general worry and tension. Some people are separated from their families. None of us knows what to expect. Things are constantly shifting, and we’re having to adapt. […]
The post Episode 139 – Navigating turmoil first appeared on The Shuler Group LLC.
COVID-19 is throwing into our faces a brand-new reality. Things we thought were impossible and non-negotiable are now shifting into a new reality. Everything from work to religious services to schooling is adapting. The question is… what are you learning from all this? What did you think was non-negotiable and HAD to be done a […]
The post Episode 138 – What will we learn from all this? first appeared on The Shuler Group LLC.
Now is the time that your customers, clients, prospects, and markets need to hear from you. In the absence of communication, especially in these times, people turn to fear. So, if you don’t communicate, then they’ll wonder what you’re hiding or what horrendous thing is on the horizon. What do you communicate? What is your […]
The post Episode 137 – You must respond. You must communicate. first appeared on The Shuler Group LLC.
In the throes of Coronavirus, we’re seeing (and experiencing sometimes as well) knee-jerk reactions. Buy as much toilet paper as possible. Restrict any unnecessary spending. Restrict all spending. Don’t take that new job. Don’t pursue the new opportunity. Yell at other people who aren’t doing what you think they should. Our knee-jerk reactions are completely […]
The post Episode 136 – Beyond the knee-jerk reaction first appeared on The Shuler Group LLC.
“For the times they are a-changin’” ~ Bob Dylan We are in unprecedented times where things are changing, not just on a daily basis, but sometimes an hourly basis. Everything from dining out to children being home from school, and so much in between, looks different today from how it looked two weeks ago. And […]
The post Episode 135 – 9 questions you need to ask your employees during COVID-19 first appeared on The Shuler Group LLC.
Weeks before the Coronavirus was the topic of every single conversation, my daughter had an incident that put us in immediate (temporary) crisis mode. What I realized was that crisis, and one’s instinctive reaction to it, is like the undertow or current that can sweep one away. And once you’re in the current, it can […]
The post Episode 134 – Crisis and Compassion first appeared on The Shuler Group LLC.
In this episode, Dawn Shuler interviews Rob Neilly, former professor and current wordsmith at Successful Messages. Listen in as they cover Active listening The negative filters that might affect our ability to listen actively Direct communication Reading between the lines Communication appropriate to your audience, especially when it’s made up of many different people, personalities, […]
The post Episode 133 – Interview with Rob Neilly on Advanced Communication first appeared on The Shuler Group LLC.
Listen in as Dawn Shuler describes a situation that most of us deal with on a regular basis. Someone does something we don’t like. Do we make a big deal out of it or not? Sometimes the answer is yes; others it’s no. What are the determining factors? Other podcast episodes referenced: Forward motion, Deeper […]
The post Episode 132 – Do you make a big deal… or not? first appeared on The Shuler Group LLC.
Dawn Shuler recounts a time as a young mother with a two-year-old and the “do not engage” strategy she used during the “terrible two’s.” While hopefully people are not throwing tantrums in the workplace, there may be times where a “do not engage” strategy is called for. At its foundation, not engaging can be used […]
The post Episode 131 – Do not engage first appeared on The Shuler Group LLC.
Join Dawn and Mark of The Shuler Group and Sylvia and Josh of MindTeam Solutions in one of our lively conversations as we talk about the advantages and disadvantages of a company allowing remote workers. Does it work? Whether your organization goes down that path or not, remote workers is becoming the wave of the […]
The post Episode 130 – Remote workers… Opportunity or challenge? first appeared on The Shuler Group LLC.
Companies like Kodak, Borders, and Blockbuster serve as cautionary tales, especially when it comes to the perils of burying one’s head in the sand and not looking to the future. But are there other clues that the ship is about to sink? Listen in to today’s episode as Dawn Shuler shares part of the Kodak […]
The post Episode 129 – Don’t be like Kodak first appeared on The Shuler Group LLC.
Unfortunately, we live in a society that tells us not to toot our own horns, for fear that we might make others feel less than. What if, instead, we could, at the same time, see how valuable we are in an organization as well as seeing how valuable our colleagues are? What kind of magic […]
The post Episode 128 – Do you know how valuable you are? first appeared on The Shuler Group LLC.
As with any training program, an organization should consciously define and design the purpose and the desired outcome. Is it really beneficial to either the organization or the intern him/herself to be thrown into the deep end to sink or swim? Listen in as Dawn Shuler discusses the three main purposes of an internship program […]
The post Episode 127 – Do you throw your interns into the deep end? first appeared on The Shuler Group LLC.
Dawn Shuler recounts an experience as Chief Operating Officer of an organization where various people would try to offload their ideas or problems onto her – or to others. Her response: “Not my monkey, not my circus. And when you leave my office, take your monkey with you.” It’s a bit more complex than that. […]
The post Episode 126 – Not my monkey, not my circus first appeared on The Shuler Group LLC.
In another of our regular collaborations with our partners from MindTeam Solutions, we discuss the importance of positivity in the workplace. Listen in as Dawn and Mark with The Shuler Group and Sylvia and Josh of MindTeam Solutions explore how important it is to focus on positivity, and not just decrease negativity. Research that it […]
The post Episode 125 – Positivity vs. Negativity – with guests from MindTeam Solutions first appeared on The Shuler Group LLC.
With Superbowl LIV looming as the San Francisco 49ers and Kansas City Chiefs get ready to do battle, Dawn and Mark Shuler reminisce about the prowess of legendary quarterback, Joe Montana (who, of course, played for both teams). Is it his athletic prowess that makes him the best? Or something else? Listen in as Dawn […]
The post Episode 124 – Why Joe Montana is the best quarterback ever first appeared on The Shuler Group LLC.
Dawn Shuler describes problems with employee turnover for two organizations: one organization who has had almost 100% turnover outside their executive team, and another who just resigns itself to the “fact” of constant turnover. Is employee turnover preventable? Absolutely! According to statistics, 75% of employee turnover is preventable (and is NOT tied to compensation). Listen […]
The post Episode 123 – Why do you have so much employee turnover? first appeared on The Shuler Group LLC.
Do you know that 75% of the causes of employee turnover are preventable? A Gallup poll of more 1 million employed U.S. workers concluded that the #1 reason people quit their jobs is because of a bad boss or immediate supervisor. Those 75% of workers who voluntarily left their jobs did so because of their […]
The post Episode 122 – Do you send your managers to training? first appeared on The Shuler Group LLC.
When I recently visited Texas for my high school reunion, I observed the differences in relationships, culture, and environment, and I had some epiphanies regarding how we relate to one another, how we operate, and how others do things differently. What if we created an exchange program to really understand the differences (and value) of […]
The post Episode 121 – Change your perspective – create an exchange program first appeared on The Shuler Group LLC.
The din is all around us. “Be more, do more, have more. You’re not doing enough. You’re not donating enough. Your kids aren’t smart enough. Do more, Do More, DO MORE!” It’s as if there are radio stations playing all these messages – and LOUD. Which ones are you tuned into? Do you have a […]
The post Episode 120 – What radio station are you tuned into? first appeared on The Shuler Group LLC.
When we think of Right People in the Right Seats, we often assume we’re talking about full-time employees and staff. However, the right person to fill the right seat might not be an actual employee; it could be a subcontractor or freelancer. The same “rules” apply: the right person is the one who aligns with […]
The post Episode 119 – Interview with Christina Major, professional copywriter, with another take on Right People in the Right Seats first appeared on The Shuler Group LLC.
The reason why most services and products exist is because they bridge a gap (except for Apple, which created the gap in the first place – but you’ll have to listen to hear more). But not just products and services… jobs, roles, and responsibilities in an organization exist because they (should) fill a gap. Beyond […]
The post Episode 118 – Bridge the gap first appeared on The Shuler Group LLC.
While “company culture” is all the rage, what does it mean exactly? It’s a broad concept, like asking if you had a good or bad childhood. Company culture is “Is this a good or bad company?” Listen in as Dawn Shuler talks about the various factors that affect company culture, as well as the two […]
The post Episode 117 – What is company culture exactly? first appeared on The Shuler Group LLC.
Years ago, my 4 1/2-year-old daughter, who was just learning checkers, was angry that she couldn’t make the move she wanted (because it was against checker rules). Her father patiently explained the rules and pointed out that if she did the opposite of the move she wanted, she would actually win. She got up from […]
The post Episode 116 – Is it better to be right and lose, or wrong and win? first appeared on The Shuler Group LLC.
Any time you enter into an engagement – providing a service or product – there is the need for trust on both sides. Company A decides to pay Company B to provide a service. Who blinks first? Basically, you gotta have skin in the game, some kind of collateral. Other podcast episodes referenced: What company […]
The post Episode 115 – You gotta have skin in the game first appeared on The Shuler Group LLC.
Often when there’s a conflict or misunderstanding, it’s because what Person A sees is different from what Person B sees. So how can the two people get on the same page? Listen in to today’s episode as Dawn Shuler shares a powerful statement that improves communication, engenders understanding, and moves the situation forward. Other episodes […]
The post Episode 114 – Help me see what you see first appeared on The Shuler Group LLC.
We’re all familiar with the proverbial elephant in the room: the issue we all know about, but refuse to acknowledge or discuss. When elephants exist in corporations and organizations, the longer the elephant goes unacknowledged,the bigger it gets. Dawn Shuler shares the three reasons why elephants exist and why the powers that be refuse to […]
The post Episode 113 – The elephant in the room first appeared on The Shuler Group LLC.
Listen in as Dawn Shuler talks about an actual positive customer service experience with one of the often-vilified cable communications companies. She explores one of her favorite topics, customer service, and how to create a great experience for your organization’s customers and clients. Other related podcast episodes: Forward motion, Onboarding new customers, Delivering Excellent Customer […]
The post Episode 112 – Does your customer service create a sacred bubble? first appeared on The Shuler Group LLC.
Just like we say team bonding isn’t the same as team building, ping pong tables at work aren’t necessarily the same as creating a quality job. According to research by Deloitte, 94% of executives and 88% of employees believe a distinct corporate culture is important to a business’s success. Deloitte’s survey also found that there […]
The post Episode 111 – Positive company culture isn’t about ping pong tables first appeared on The Shuler Group LLC.
If you have employees who are overworked and overwhelmed, do they feel they can speak up? Do they think it’s their fault for not being productive or efficient enough? Are you helping them feel good about their performance? Communication is a two-way street, AND employees and staff have to feel safe to speak up. Other […]
The post Episode 110 – You need to speak up first appeared on The Shuler Group LLC.
What do you do if management or leadership in an organization is abusive? What are the options? With special guest and fellow trainer Mark Shuler, Dawn explores the similarities of the cycle of violence in a personal relationship to an organization. With a master’s in clinical psychology and over 20 years running a private therapy […]
The post Episode 109 – What do you do if leadership is abusive? With special guest, Mark Shuler first appeared on The Shuler Group LLC.
Systems are crucial for the strong running and longevity of any organization. Another way to think of systems is the acronym – SYSTEM – Save Your Self Time Energy Money. In today’s episode, Dawn Shuler shares different ways the need for systems to show up, and how having great systems sets an organization up for […]
The post Episode 108 – Are your systems lacking? first appeared on The Shuler Group LLC.
Organizations can have all sorts of problems, from high employee turnover, toxic bosses, departments that don’t communicate across departments, and more. However, if there’s no desire to change, it doesn’t matter if solutions would solve all those problems and provide benefits. It takes courage to be willing to change. Other podcast episodes referenced: Gap analysis […]
The post Episode 107 – The light bulb has to want to change first appeared on The Shuler Group LLC.
Today, Dawn Shuler revisits the topic of engagement as a two-way street – equal responsibility for both the employee and the manager. She also mentions the 3 needs that trigger discretionary effort (meaning that the employee wants to make the effort), positive leadership, and the connection between engagement and thriving. Resources mentioned: The Collaborative Employee […]
The post Episode 106 – You are responsible for engagement first appeared on The Shuler Group LLC.
Do you realize the din that is all around us? Apps on our phones, news, family obligations, the cry to be healthier, even our own hobbies…. it’s a constant din. So how do you counteract it? What if you created a culture that 1) acknowledged the din, and 2) proactively advocated for reducing the din? […]
The post Episode 105 – Are you counteracting the din? first appeared on The Shuler Group LLC.
At the heart of every email, meeting, project, department, organization, or initiative is … what is its purpose? While you may not consider yourself to be particularly purpose driven, listen in as Dawn Shuler explains the POM (Purpose-Outcome-Method) model and how it can be applied to everything, even vacations. Other episodes referenced: Deeper Why and […]
The post Episode 104 – Are you purpose driven? first appeared on The Shuler Group LLC.
You survey your employees. You ask them if they have job satisfaction, if they’re professionally challenged, if they can see themselves at your company in the next three years. But that’s not the real question you’re really asking. Listen in to today’s episode as Dawn Shuler reveals what you really want to know. Other podcast […]
The post Episode 103 – The real question you want to ask first appeared on The Shuler Group LLC.
While Dawn Shuler had previously debunked expectations being premeditated resentments, in today’s episode, she talks about how imbalance is actually premeditated resentment, because if you don’t bring it into balance, the continued imbalance will cause resentment (or other problems). She discusses the two steps to take to correct imbalance, as well as the 7 capacities […]
The post Episode 102 – Imbalance is a premeditated resentment first appeared on The Shuler Group LLC.
We often think we have to perform Herculean efforts in order to make significant progress or effect “real” change. Listen in as Dawn Shuler talks about the huge difference just a small change or effort can make. She also shares the valuable sales velocity equation, which mathematically proves the great effect of small effort. Resources […]
The post Episode 101 – Just one small effort first appeared on The Shuler Group LLC.
Join us for the 100th episode of the People Thrive, Companies Thrive podcast! With our focus on forward motion, we tend to forget what we’ve created and the successes we’ve had, and, therefore, we lose the opportunity to continue to learn from those successes and apply new knowledge. Other podcast episodes mentioned: Forward motion and […]
The post Episode 100 – Take a look back first appeared on The Shuler Group LLC.
If you were asked this question, you probably answer, “Of course, I’m playing the long game!” but are you really? How far ahead are you looking? Are you taking the easy way out? Are you paying attention to trends? Are you adjusting your goals, objectives, and strategies? Listen in to today’s episode as Dawn Shuler […]
The post Episode 99 – Are you playing the long game? first appeared on The Shuler Group LLC.
If you were to do an inventory of the last 10-50 communications to your team, department, company, organization… would they be positive or negative? In today’s episode, Dawn Shuler makes the connection between an organization’s communication and its culture (whether it’s the culture they intended or not). Other episodes referenced: A culture of shame, Good […]
The post Episode 98 – What your communication says about your organization first appeared on The Shuler Group LLC.
In a situation that could potentially be fraught with contention and conflict, there are 3 questions you can ask that are not only non-threatening, but also empower both parties. Listen in for those 3 powerful and empowering questions. Other podcast episodes referenced: Co-create
The post Episode 97 – The 3 most empowering questions first appeared on The Shuler Group LLC.
While treadmills for exercise in real life can be great, they’re not very helpful in getting somewhere. In today’s Dawn Shuler discusses what it looks like for an individual, coworker, team, or even an organization to be stuck on a treadmill with the dangerous thinking that each step is actually getting them somewhere. Other podcast […]
The post Episode 96 – The curse of the treadmill first appeared on The Shuler Group LLC.
Gallup asked this question to over 10,000 people… Why do you follow the most influential leader in your life? Gallup discovered three common traits among the most effective leaders. Other podcast episodes referenced: Zone of Genius, Play to your strengths, 4 things managers need to do very well
The post Episode 95 – What do the most effective leaders do? first appeared on The Shuler Group LLC.
“You can buy a person’s time; you can buy his physical presence in a given place; you can even buy a measured number of skilled muscular motions per hour. But you cannot buy enthusiasm. You cannot buy loyalty. You cannot buy the devotion of hearts, minds, and souls. You have to earn those things.” ~ […]
The post Episode 94 – You have to earn engagement first appeared on The Shuler Group LLC.
Did you know that 75% of employees leave because of their boss? That means it’s upon the shoulders of managers and leaders to create an environment where their direct reports don’t want to leave. Dawn Shuler discusses the 4 things managers need to do very well in order not to become a statistic. Other podcast […]
The post Episode 93 – 4 things managers need to do very well first appeared on The Shuler Group LLC.
Inspired a recent blog post by acclaimed thought leader and author, Seth Godin, in this episode Dawn Shuler talks about the importance of social responsibility – and actually taking care of our people. Do you want worker bees, or do you want to survive and thrive into the future?
The post Episode 92 – Corporate social responsibility – Take care of your people first appeared on The Shuler Group LLC.
Are there situations (like employees leaving, team members fading out or ghosting) where you’re not asking questions? Or you aren’t getting the dialogue going to find out what’s happening? What is NOT knowing costing you? What questions should you be asking? Why are you leaving? What has changed? Is there something different you would have […]
The post Episode 91 – I don’t want to know first appeared on The Shuler Group LLC.
The concept of A, B, or C players comes from my husband Mark’s days as an actor and a teacher in a community theater. A players are those who initiate tasks and solve problems. B players are happy to do what you tell them to do, and C players can’t be found when there’s work […]
The post Episode 90 – Are you an A, B, or C player? first appeared on The Shuler Group LLC.
Someone once said, “Expectations are simply preconceived resentments.” Pretty heavy statement, isn’t it? Dawn Shuler discusses appropriate expectations and the three factors needed in order for them NOT to be preconceived resentments.
The post Episode 89 – Manage expectations first appeared on The Shuler Group LLC.
In the last episode, Dawn Shuler talked about the importance of a strong onboarding process for new customers. In today’s episode, she continues the onboarding theme for new hires. Here’s why it’s important: 37% of hiring decision makers say retention rates would increase significantly if new hires were better informed during the hiring process. Listen […]
The post Episode 88 – Onboarding new hires first appeared on The Shuler Group LLC.
A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related. With that in mind, customer service should be of paramount importance to for-profit companies and non-profit organizations alike. And the first step in a customer service journey is a new customer’s first experience. Listen […]
The post Episode 87 – Onboarding new customers first appeared on The Shuler Group LLC.
When you think of professional development, creativity, innovation, problem-solving… do you think training in those areas is helpful for employees? How about government employees? Listen in to today’s episode as Dawn Shuler recounts a situation with some potential implicit bias against training for government employees.
The post Episode 86 – Not for government employees first appeared on The Shuler Group LLC.
I had the pleasure of interviewing LeAnn Pashina, author of Sit Your Way to Success, a book that covers where to sit in meetings, sales calls, conferences, and even dinner parties! In our interview, we talk about why she wrote the book, some of the research she cites, and even some nuggets about how to […]
The post Episode 85 – Interview with LeAnn Pashina, author of Sit Your Way to Success first appeared on The Shuler Group LLC.
Did you know that 92% of employers say skill shortages is negatively affecting productivity, employee satisfaction, and turnover. So, there’s the argument right there for the need for training. The question is… what kind of training? Believe it or not, not hard skills like coding, tech, or trades. Where are you missing the opportunity to […]
The post Episode 84 – Your people desperately need training first appeared on The Shuler Group LLC.
Do you realize there are times when you say something a certain way that immediately puts up walls? Telling someone they are wrong, or they are experiencing this particular thing, or making declarations (“this is the way it is”), or using absolutes (“always” or “never”) causes tall, sometimes insurmountable walls to be erected. Instead, learn […]
The post Episode 83 – Don’t Make Someone Else Wrong first appeared on The Shuler Group LLC.
A few years ago, Google ran an experiment to see if managers were really necessary, or were they useless (as they hoped to prove). Interestingly, they found that not only were managers needed, but then they ran the opposite experiment to find out what makes the best managers. Listen in for the 10 characteristics of […]
The post Episode 82 – 10 traits of the very best managers first appeared on The Shuler Group LLC.
Employees are both a profit center and a cost center: profit center in that they help bring in revenue, and a cost center in that it costs money to have employees in terms of payroll, benefits, etc. However, did you know that there may be somewhat hidden and indirect costs associated with employee turnover, lack […]
The post Episode 81 – Are you leaving money on the table? first appeared on The Shuler Group LLC.
From Gay Hendricks’s book, The Big Leap, we are all wired with internal thermostats that tell us how high we can go in relationships, career success, health, and happiness. Problems occur when we start to hit the upper level of those thermostats, hence, an Upper Limit Problem. Learn the 4 hidden barriers that create our […]
The post Episode 80 – Are you experiencing an Upper Limit Problem? first appeared on The Shuler Group LLC.
In the last few People Thrive, Companies Thrive podcast episodes, Dawn has been talking about the power of teams, being well-rounded, creating a strengths-based culture, and being positive. Today, she brings it all together in a conversation with fellow CEO, Sylvia Henderson of MindTeam Solutions. Today’s topic: the innovative Idea MindTeam™ platform that enable staff […]
The post Episode 79 – Interview with Sylvia Henderson on Idea MindTeams – an innovative solution for companies first appeared on The Shuler Group LLC.
In today’s episode, Dawn Shuler reveals the fascinating research on positivity, including in corporate teams, from the book Positivity by Barbara Fredrickson, PhD. You might be surprised at how much of an impact positivity can have on high performing teams (and the lack of it on poor performing teams).
The post Episode 78 – Positivity in Teams first appeared on The Shuler Group LLC.
Why do you want to create a strengths-based culture? Because a strengths-based workplace is transformational; it’s a culture that focuses on continual growth and improvement among everyone in the organization… and sets that organization up for the future. Listen in as Dawn talks about the 6 elements of a strengths-based culture and how focusing on […]
The post Episode 77 – 6 Elements of a Strengths-Based Culture first appeared on The Shuler Group LLC.
As Abraham Maslow once said, “If all you have is a hammer, then everything looks like a nail.” That’s the danger of single-facet thinking. If you imagine an organization as a three-legged stool, what happens if you only focus and build one leg? It falls over. Listen in to today’s episode as Dawn Shuler illustrates […]
The post Episode 76 – The Danger of Single Facet Thinking first appeared on The Shuler Group LLC.
Most of the time I talk about a company’s core values, but individuals have their own set of values as well. Listen in to today’s episode for a powerful, yet simple system to determine your values – and how best to communicate and connect with others, especially when you know and understand their values – […]
The post Episode 75 – What Do Your Values Say About You? first appeared on The Shuler Group LLC.
In running a business (or a department or a team or whatever), you get signs in the form of suggestions, recommendations, trends, unexpected obstacles, unplanned opportunities… if you don’t pay attention, you might find yourself down the road unhappy with where you want to be.
The post Episode 74 – Pay Attention first appeared on The Shuler Group LLC.
What if we created a strengths-based culture? Strengths-based work? Strengths-based teams? Listen in to today’s episode as Dawn Shuler shares what is possible by focusing on your strengths, rather than your weaknesses.
The post Episode 73 – Play to Your Strengths first appeared on The Shuler Group LLC.
We usually think of following up in terms of sales. But it’s valid in all areas of business and life. Listen in to today’s episode to learn how important follow-up is to respecting others and nurturing relationships.
The post Episode 72 – Follow up first appeared on The Shuler Group LLC.
Dawn Shuler shares Howard Gardner’s Theory of Multiple Intelligences – not how intelligent one is, per se, but how one processes the world. She describes the 7 different intelligences and discusses that recognizing how someone processes the world can lead to greater understanding and even greater productivity in the workplace.
The post Episode 71 – How You Process the World first appeared on The Shuler Group LLC.
In Part 1, Dawn Shuler shared how vital great customer service is, and 6 ways to deliver it – when something goes wrong. In today’s Part 2 episode, Dawn offers 4 techniques for handling unhappy customers.
The post Episode 70 – Delivering Excellent Customer Service – Part II first appeared on The Shuler Group LLC.
Customer service isn’t just a department set aside to handle customer concerns and complaints. It’s so much more than that. Listen in to today’s episode as Dawn Shuler shares how vital great customer service is, and 6 ways to deliver it – when something goes wrong.
The post Episode 69 – Delivering Excellent Customer Service – Part I first appeared on The Shuler Group LLC.
Dawn Shuler talks about why an organization needs to have core values and how they can be used. She uses the core values of The Shuler Group as an example and how they show up in everything from daily actions, meetings, hiring, and evaluating opportunities.
The post Episode 68 – The Importance of Core Values first appeared on The Shuler Group LLC.
Back in the old telecom days, when they built the nationwide phone system, they built it for the extreme pressures of one day: Mother’s Day. Are you building your organization for Mother’s Day? Listen in to today’s episode to hear what you should be thinking about now and for the future.
The post Episode 67 – Build it for Mother’s Day first appeared on The Shuler Group LLC.
We’ve probably heard a lot of the statistics regarding feedback and employee engagement – that the more regular the feedback, the more engaged the employee is. But what is feedback? Is it simply a pat on the back for a job well-done? Listen in to today’s episode as Dawn Shuler explores what feedback really is […]
The post Episode 66 – Feedback – What it Really Is. first appeared on The Shuler Group LLC.
A few episodes ago, I talked about IEF – an individual’s fit with his or her environment. In that episode, I mentioned that there are many factors that make up one’s environment. In today’s episode, I go over many of those factors, from internal to external, from tangible and visible to intangible.
The post Episode 65 – Environmental Fit first appeared on The Shuler Group LLC.
Dawn Shuler explores The Shuler Group’s Collaborative Employee Engagement Model that pulls together employee engagement as a two-way street. Listen in as Dawn describes the primary purpose of company and employee, as well as the three facets of engagement in this model.
The post Episode 64 – Collaborative Employee Engagement Model first appeared on The Shuler Group LLC.
We’ve found that every challenge or problem has to do with a misalignment with individual and environment. Individual is, of course, the employee, the manager, the executive, etc. The environment is everything from the culture, communication, onboarding, equipment, and more. If the individual or the environment (or both) are out of alignment, you get better […]
The post Episode 63 – Individual Environment Fit first appeared on The Shuler Group LLC.
With the current low unemployment rate, do you hire at a 70% fit versus a preferred 90% fit? Listen to today’s episode to find out how the answer to this question can affect short-term solutions vs. long-term problems.
The post Episode 62 – Low Unemployment & What That Means for Hiring first appeared on The Shuler Group LLC.
Are your employees and staff empowered to make decisions? Do they feel a sense of ownership of their position, the organization’s values, and customers? Listen in as Dawn Shuler talks about her experience at a popular grocery store chain, and how they empower their employees.
The post Episode 61 – MY Customers first appeared on The Shuler Group LLC.
As managers and leaders, it is our duty to make our expectations clear to the nth degree. You may think that it’s up to your employee to figure out what to do, but that’s not how it goes. It is YOUR responsibility as a manger and leader to ensure that your team and staff understand […]
The post Episode 60 – Expectations first appeared on The Shuler Group LLC.
Dawn Shuler shares a powerful metaphor to help distinguish the people in your life, who drains energy, who gives you energy, and how much effort you should put toward them.
The post Episode 59 – You’re the Apple of My Eye first appeared on The Shuler Group LLC.
In this modern age of smart phones, remote sharing applications, remote team workspaces, we tend to always be on. While we can feel more productive as a result, there is a cost to always being on. Listen in to today’s episode as Dawn Shuler talks about the costs to today’s always-on technology as well as […]
The post Episode 58 – Always On first appeared on The Shuler Group LLC.
There are plenty of times when people say something in a certain way, but they’re actually asking for something else or meaning something else. What if we could all be more honest and direct? Listen in as Dawn Shuler shares four examples of language that is hiding some other meaning.
The post Episode 57 – Watch Your Language first appeared on The Shuler Group LLC.
In somewhat of a departure from pure organizational and business topics, Dawn Shuler shares the power of recording your own affirmation manifesto. Listen in to her personal affirmation manifesto and start creating your own.
The post Episode 56 – Affirmation Manifesto first appeared on The Shuler Group LLC.
I recently heard a fellow trainer and coach say that core values is a trend; everyone is doing it. As a company devoted to the Deeper Why and core values, I really had to think about this. A trend can be a fad, or it can be an indication of something here to stay. How […]
The post Episode 55 – Core Values as a Trend first appeared on The Shuler Group LLC.
In all areas of life, personal and professional, if we experience pain, it’s a signal that something is wrong. Maybe it’s a one-time thing, or maybe it’s a pattern. So then what?
The post Episode 54 – Pain is a Signal first appeared on The Shuler Group LLC.
For engaged and productive employees, they’re looking for three things: trust, fulfillment, and acknowledgement. Listen in to today’s episode as Dawn Shuler talks more about how those three things show up as well as a challenge for all of us.
The post Episode 53 – 3 Things Employees Want first appeared on The Shuler Group LLC.
Most of what we see from others is on the surface. We have little idea of what is going on deeply beneath that surface. However, those deep layers have a profound effect on their lives. What does that mean to you as a manager and a leader?
The post Episode 52 – The Layers You Can’t See first appeared on The Shuler Group LLC.
Whether you’re a CEO, business owner, entrepreneur, executive, manager, or leader, these 5 books should not just be on your bookshelf, but you should read them! Listen in while Dawn Shuler discusses her top 5 favorite books for business: The Big Leap by Gay Hendricks Traction by Gino Wickman The Ideal Team Player by Patrick […]
The post Episode 51 – Top 5 Books You Must Read first appeared on The Shuler Group LLC.
No matter how good a potential change will be, there is resistance. Whether we’re talking about personal changes, a new software program, a platform upgrade, there will be some resistance to moving to the new system. So what do we do about that? Listen in to today’s episode to hear Dawn’s three steps to overcoming […]
The post Episode 50 – You Will Resist first appeared on The Shuler Group LLC.
Some time ago, Dawn Shuler talked about Reactive vs. Proactive, with some tangible action steps and strategies. Today, she revisits the topic to underscore the importance of not reacting and how to be more conscious and intentional.
The post Episode 49 – Proactive vs. Reactive Revisited first appeared on The Shuler Group LLC.
While we talk about finding a company’s or organization’s Deeper Why, that entire concept can be applied to any situation. Understanding why a task needs to be done or why a situation is important creates an impactful connection and creates more powerful results.
The post Episode 48 – The Deeper Why in Everything first appeared on The Shuler Group LLC.
Doing a gap analysis regularly allows an organization to see where they’ve been, why they are where they are, where they want to be, and how they can get there.
The post Episode 47 – Gap Analysis first appeared on The Shuler Group LLC.
We often confuse potential with opportunity, and some decisions we make about people, relationships, actual “opportunities” are because we’re making those decisions based on the potential of that situation, rather than its being a true opportunity.
The post Episode 46 – Potential vs. Opportunity first appeared on The Shuler Group LLC.
We’ve grown up in a culture of admiring superheroes who save the day – and the world. We’re taught in school to be perfect. So is it any wonder that we expect our leaders (and ourselves as leaders) to be perfect and infallible? Listen in to today’s episode to hear what truly makes a great […]
The post Episode 45 – Good Leaders Aren’t Superheroes first appeared on The Shuler Group LLC.
Dawn Shuler talks frequently about what a good leader is and does. Listen to today’s episode where she discusses what is NOT a good leader.
The post Episode 44 – What a Leader Is NOT first appeared on The Shuler Group LLC.
Believe it or not, there are organizations that have (mostly unknowingly – we hope) created a culture of shame. While that may seem impossible, listen in to learn what seemingly offhand communications and actions can result in a culture of shame.
The post Episode 43 – A Culture of Shame first appeared on The Shuler Group LLC.
Last month, Jeff Weiner, CEO of LinkedIn, noted the four biggest skills gaps. In this highly-technological era of artificial intelligence, automation, smart buildings, and more, those gaps are not what you would think. Listen in to find out what they are, and how you can develop those skills within your organization.
The post Episode 42 – 4 Biggest Skills Gaps first appeared on The Shuler Group LLC.
After a recent visit to southern central Pennsylvania, we discovered some disturbing things about employee engagement, skills, the downside of low unemployment, and more. Listen in to hear what we found and how you can apply that information to your own organization.
The post Episode 41 – Something is Wrong in Pennsylvania first appeared on The Shuler Group LLC.
Have you ever heard the term “co-create”? For some, it may be a brand-new or even foreign concept. Listen to today’s episode and see how you can apply co-creation to your business or team.
The post Episode 40 – Co-create first appeared on The Shuler Group LLC.
As leaders, we need to keep our eyes on the prize, on the goal. But how do we move toward our big-picture goals on a day-to-day basis? Dawn Shuler gives another spin on the age-old issue of time management.
The post Episode 39 – Strategy, Focus, & Time Management first appeared on The Shuler Group LLC.
In today’s episode, Dawn Shuler explores the question of what a “good” leader does in times of crisis. Does he/she be transparent, or keep things under wraps?
The post Episode 38 – Good Leaders Communicate first appeared on The Shuler Group LLC.
In today’s episode, Dawn Shuler shares a recent incident and a resulting survey around whether there should be a personal component at work. You’ll find the results fascinating!
The post Episode 37 – How Well Should Your Employees Know Each Other? first appeared on The Shuler Group LLC.
Oftentimes, when an organization rolls out a new system, there’s an expected learning curve. But what about in small things, small changes? How does a perceived or real learning curve hurt productivity?
The post Episode 36 – Learning Curves first appeared on The Shuler Group LLC.
In today’s episode, Dawn Shuler talks about how delegation doesn’t just free up tasks on your plate, but it empowers your staff and employees.
The post Episode 35 – Delegation Equals Empowerment first appeared on The Shuler Group LLC.
In today’s fact-filled episode, Dawn Shuler shares why employee engagement is the #1 employee issue you need to be addressing. Low employee engagement affects everything from profitability, productivity, employee turnover, retention, and more.
The post Episode 34 – Why Employee Engagement is Your #1 Employee Issue first appeared on The Shuler Group LLC.
As a follow-up to Internal and External Service – Part 1, Dawn Shuler shares what her organization is doing to up their game, both on the internal side (serving team, staff, and employees), as well as the external side (serving customers and clients). What can you do to amp up your service?
The post Episode 33 – Internal & External Service – Part II first appeared on The Shuler Group LLC.
You’ve heard of customer service, and you probably have your own definition of what that is. What about serving your employees? What does that look like?
The post Episode 32 – Internal & External Service – Part I first appeared on The Shuler Group LLC.
What do you do if you find yourself in a leadership or management position, and all you feel you’re doing is desperately trying to hold onto your new position? You might need to fire or inspire… Listen to today’s People Thrive, Companies Thrive podcast to learn more.
The post Episode 31 – Fire or Inspire first appeared on The Shuler Group LLC.
Dawn Shuler talks about the importance of a clear direction, for all levels of an organization, from the top to the bottom. Also, hear her easy strategy for getting clear.
The post Episode 30 – Clear Direction first appeared on The Shuler Group LLC.
In today’s episode, Dawn Shuler shares the crucial importance of an organizational chart. It’s not as boring as you might think, and it could actually lead to the growth and long-term success of your organization.
The post Episode 29 – The Importance of an Organizational Chart first appeared on The Shuler Group LLC.
Dawn Shuler discusses the 6 types of dysfunctional teams (whether a team is defined as a department, division, location, or other group of people working together toward a common goal) and the necessity of minimizing their effects.
The post Episode 28 – 6 Types of Dysfunctional Teams first appeared on The Shuler Group LLC.
In this episode, Dawn Shuler shares why some companies don’t like working with her, and it may not be the reason you think.
The post Episode 27 – Companies Don’t Like Me first appeared on The Shuler Group LLC.
In this episode, Dawn Shuler talks about the difference between standards and boundaries, and the challenges that come with trying to keep your high standards, especially when others push against them.
The post Episode 26 – Standards and Boundaries first appeared on The Shuler Group LLC.
Of course it makes sense to have the right people in the right seats. But what does it mean to the other employees and staff in your organization if you don’t have the right people in the right seats?
The post Episode 25 – What it Means to Your Other Employees first appeared on The Shuler Group LLC.
What do you do about energy vampires, those people who leave you feeling sucked dry and empty after an encounter with them? In your personal life, it may be easier to deal with them, but what about energy vampires at work?
The post Episode 24 – Energy Vampires first appeared on The Shuler Group LLC.
Every company has a culture… is it the one you intend? Or something completely different and out of hand, beyond your control?
The post Episode 23 – What Company Culture Are You Creating? first appeared on The Shuler Group LLC.
Do have choice, or do you have no choice? Listen in to today’s podcast episode and hear what Dawn Shuler has to say about choice and our perception around it.
The post Episode 22 – The Vodka Conversation first appeared on The Shuler Group LLC.
People just want to be heard, seen, and acknowledged. But sometimes we have difficulty acknowledging others, especially in situations that are tinged with conflict, because we’re afraid of giving up our power or that by somehow acknowledging their communications, we are agreeing with them. Listen in to today’s episode where Dawn Shuler talks about how […]
The post Episode 21 – Acknowledge vs. Agree first appeared on The Shuler Group LLC.
As humans, we’re wired to react in the moment. In prehistoric times, quick reaction time could mean the difference between life and death. However in this day and age, being immediately reactive can be damaging. Listen in to today’s episode to understand the impact shifting this perspective can have on your business.
The post Episode 20 – Reactive vs. Proactive first appeared on The Shuler Group LLC.
You may have intentionally created a company culture, a vision, a strategy, a way forward…. and do your employees align with and buy into that culture, vision, strategy? Listen in to today’s episode as Dawn Shuler talks about some fascinating insights from performing a Company Climate Inventory.
The post Episode 19 – What Do Your Employees Really Think About Working at Your Company? first appeared on The Shuler Group LLC.
One of the most productive methods of communication I’ve developed is the PNP method. It sets the tone, establishes the challenge, and allows for forward movement. Listen in to see how this method works.
The post Episode 18 – PNP Method first appeared on The Shuler Group LLC.
We’ve all been there… in a meeting where we couldn’t wait to leave, feeling as if watching paint dry would be more productive. Listen to today’s episode to discover five ways to run a meeting ineffectively as well as the two most important things to consider in running a meeting.
The post Episode 17 – How to Run an Ineffective Meeting first appeared on The Shuler Group LLC.
Part of good, effective, and efficient communication is acknowledgement. This is true even with voice mails and emails from other people. It’s important that you actually respond!
The post Episode 16 – Please Respond first appeared on The Shuler Group LLC.
Everything we do involves an exchange of energy. Sometimes those energy forms are tangible, like money, and sometimes they’re intangible, like time and the personal energy we receive (or don’t) from an exchange. Learn how energy exchanges show up in leadership in mentoring, as well as what to look for and look out for.
The post Episode 15 – Energy Exchange first appeared on The Shuler Group LLC.
Through our decades of work with companies, organizations, associations, departments, executives, and business owners, as well as leading and managing teams ourselves, we’ve identified the top traits of an effective leader. Listen to today’s episode and see how you measure up.
The post Episode 14 – Top 10 Traits of an Effective Leader first appeared on The Shuler Group LLC.
To prioritize means to view the landscape, make adjustments as necessary, and then re-order the priorities. Your team members and staff may not have this skill, and it’s your job as a leader to help them prioritize and model this behavior. Otherwise, they can get lost in their to-do list and have no concept of […]
The post Episode 13 – Prioritize first appeared on The Shuler Group LLC.
Onboarding simply means bringing someone new on board. When you’re bringing on a new customer or a new hire, you need a system that takes into account what they need to know, their personality, and nurturing the relationship.
The post Episode 12 – How Do You Onboard New Customers & New Hires? first appeared on The Shuler Group LLC.
According to Gallup, the majority (50.8%) of employees are “not engaged,” while another 17.2% are “actively disengaged.” Only 32% of people are considered engaged in their jobs. In today’s episode, Dawn Shuler shares the top 5 reasons employees aren’t engaged with their jobs.
The post Episode 11 – Why Your Employees Aren’t Engaged first appeared on The Shuler Group LLC.
With our long to-do lists, it can be easy to just mechanically go through our days, working, going through the motions, but how fulfilling is that? What if, instead, we were conscious, intentional, and present about our day and what we do in it? In this episode, Dawn Shuler shares strategies for staying consciously motivated.
The post Episode 10 – Conscious Motivation first appeared on The Shuler Group LLC.
In his book, The Big Leap, Gay Hendricks postulates that if we work as much in our Zone of Genius, we are more likely to thrive. In this episode, Dawn Shuler talks about the four zones (Zone of Incompetence, Zone of Competence, Zone of Excellence, and Zone of Genius), and how to reduce your tasks […]
The post Episode 9 – Zone of Genius first appeared on The Shuler Group LLC.
At The Shuler Group, one of our core values is Absolute Integrity. The basic way to think of integrity is to do what you say you’re going to do when you say you’re going to do it. Sometimes, though, the challenge to be in integrity comes up in different ways. Absolute Integrity means standing your […]
The post Episode 8 – Absolute Integrity first appeared on The Shuler Group LLC.
This episode is essentially a review of the book, The Ideal Team Player by Patrick Lencioni. In this book, Patrick delves into the three qualities or virtues an ideal team player should have: humble, hungry, and smart. The beauty of Patrick’s system is that it’s simple, but it might be a bit too simple. In […]
The post Episode 7 -Ideal Team Player first appeared on The Shuler Group LLC.
In this day and age of input and immediate access to anything, it can be awfully hard to focus. What’s the cost of not focusing? Is multi-tasking a myth? What does focusing look like for individuals as well as teams?
The post Episode 6 – Focus first appeared on The Shuler Group LLC.
Are you doing everything you can to show up fully? Intentionally? Or are you just doing the bare minimum? Which method do you think produces better results, inspires others, and actually gets stuff done?
The post Episode 5 – Show up first appeared on The Shuler Group LLC.
Your job as a leader, manager, or a just a downright good human being is to keep things moving forward. Too often, we focus on who to blame and why a problem or challenge exists. Sometimes, it IS important to know why you have a problem, but you need to quickly move from that to […]
The post Episode 4 – Forward Motion first appeared on The Shuler Group LLC.
One of the top 10 qualities of a leader that we have identified is being vulnerable. While that may seem counter intuitive, or, to some, downright distasteful, your staff, direct reports, and employees need to know you aren’t perfect. Because if you come off as perfect and without faults, what hope do they even have?
The post Episode 3 – Be Vulnerable first appeared on The Shuler Group LLC.
Our philosophy – our mission, if you will – at The Shuler Group is the Deeper Why. We define the Deeper Why as that core kernel of what keeps us going, makes a difference, is our USP (Unique Selling Proposition), and our secret sauce. Our Deeper Why is the Deeper Why. 🙂 What is your […]
The post Episode 2 – The Deeper Why first appeared on The Shuler Group LLC.
As CEO of The Shuler Group, LLC, I am excited to announce the inaugural episode of the People Thrive, Companies Thrive podcast. I will deliver sharp, relevant inspiration and success strategies for CEOs, business owners, founders, managers, and leaders. Learn the importance of aligning your company’s purpose and values with those of your people and […]
The post Episode 1 – When People Thrive, Companies Thrive Podcast Launch first appeared on The Shuler Group LLC.