PMP Industry Insiders: Recent Episodes
Brought to you by Coalmarch + PCO Bookkeepers
The PMP Industry Insiders podcast helps pest control and lawn care professionals grow their businesses. Every week, hosts Donnie Shelton and Dan Gordon talk with the biggest players in the pest control and lawn care markets about what’s changing in the industry and take listeners to the front lines of what the future holds.
In this episode, Coalmarch's Janelle Lucas digs into the top marketing missteps made by pest and lawn companies. From ignoring local SEO to under-investing in branding, she uncovers what successful operators are doing differently.
Guest: Janelle Lucas, Team Lead, Client Success, Coalmarch Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week Seth Watson joins Dan and Donnie to share what it takes to successfully incorporate virtual assistants into pest control operations. As the owner of Arete Pest Control and Focus Virtual Assistants, Seth shares first-hand lessons learned, common pitfalls and details about costs, communication strategies, legalities and more.
Guest: Seth Watson, Owner, Arete Pest Control and Focus Virtual Assistants Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
PestSure's Todd Burke joins Dan and Donnie this week to give an update on the commercial insurance market. He covers various challenges, including auto insurance difficulties, the rise in private equity-funded claims and adequate umbrella coverage limits, and provides recommendations for pest business owners regarding insurance coverage.
Guest: Todd Burke, COO, PestSureHosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
🎙️ Welcome to Insiders Rewind — Recapping May!
This month, we’re diving into insights from Episodes 224-228
✅ Episode Highlights: Ep. 224: Triangle & Voice for Pest: How this amazing tech can flag customers that could be ready to turn away.
Ep. 225: Are You Recession Ready? What to do when the slow times come around.
Ep. 226: Cybersecurity! If you're handling customer credit cards, it is important to protect them AND protect yourself from attacks.
Ep. 227: Massey Services Tom Jarzynka joins the show to discuss the importance of accreditation and how you can get started.
Ep. 228: The Ideal Branch Size: Dan and Donnie discuss the pros and cons of big branches vs smaller branches. What is more desirable to you?
A HUGE shout to our sponsors!
Coalmarch: Digital strategies and conversion-driven websites are waiting for you and it's time for a free month! Click here to claim yours!
PestSure: Providing pest industry specific insurance for your business and insuring the future of pest control.
VoiceForPest: Designing and implementing unparalleled integrated voice solutions for home service companies of any size from coast to coast. Ready to learn more? Click here!
We’d love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsider.
🎧 Listen On: Spotify | Apple Podcasts | YouTube | Google Podcasts
This week, Dan and Donnie debate the ideal branch size for a pest control company. Is it better to operate several smaller branches or one multi-million location? They explore the pros and cons of smaller offices, larger locations and a hybrid model with satellites.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Tom Jarzynka, VP of Technical & Training for Massey Services, joins Dan and Donnie this week to share his journey in the pest control industry and talk about credentials. As a member of NPMA's QualityPro board, Tom shares what it takes to become accredited, how it helps pest control companies in practical terms and what's coming down the pike for the program.
Guest: Tom Jarzynka, Vice President of Technical & Training, Massey Services Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week Dan and Donnie discuss the prevalence of cyber attacks on small businesses. They cover common threats (phishing scams, ransomware attacks and data breaches), first-hand experiences and real-world case studies. Finally, they share several strategies for protecting your company from cyber attacks to avoid costly consequences.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week, Dan and Donnie discuss the potential for a lasting economic slowdown and the impact it would have on pest control and lawn care businesses, including customer price sensitivity and increased cancels. They also share strategies for increasing revenue, reducing costs and handling marketing during uncertain times.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
🎙️ Welcome to Insiders Rewind — Recapping April!
This month, we’re diving into insights from Episodes 220 to 223,
✅ Episode Highlights: Ep. 220: Accurate Reports - Are you squeezing enough value out of your CRM data?
Ep. 221: Tariffs! - Lots of chemicals used in the pest control industry come from other countries. What is the impact on these with all of the tariff talk?
Ep. 222: AI CSRs - Ka Tsu from Avoca AI explains more about AI CSRs and how they never sleep, never take a day off and never miss a call!
Ep. 223: Passing the Torch #3 - The third installment of the Passing the Torch Series featuring Nozzel Nolen Pest Solutions. Hear more about being the boss' kid and the pressures that come along with it.
We’d love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsider.
🎧 Listen On: Spotify | Apple Podcasts | YouTube | Google Podcasts
Voice for Pest's Director of Business Development Raymond Kidwell joins the show to discuss the recent implementation of a new phone system at Donnie's company, Triangle Home Services. They cover Donnie's initial concerns, highlight the benefits of the system, including enhanced efficiency and reporting features, and discuss the AI capabilities Donnie is most excited about. Guest: Raymond Kidwell, Director of Business Development, Voice for Pest Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week, Dan and Donnie continue the family business series with Mikey & Mandy Nolen, the father-daughter team who operate Nozzle Nolen in West Palm Beach, Fla. They cover how the company is transitioning to a new generation of leadership, including Mickey's philosophy of "getting out of the way without going away."
Guests: Mickey Nolen & Mandy Nolen, Nozzle Nolen Pest Solutions Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
What if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control.
Guest: Ka Tsu, Sales & Partnership Lead, Avoca AI Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
In this early-release episode, Dan and Donnie react to the Trump administration's sweeping tariff announcement. They cover potential consequences for the pest and lawn industries, share best practices for weathering an economic jolt and offer advice for owners experiencing uncertainty. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Welcome to Insiders Rewind — Recapping March!
This month, we’re diving into insights from Episodes 216 to 219, covering everything from Agent AI to tax strategies, growth challenges, and flipping business models for success!
Ep. 216: Agent AI Playbook for Service Business Owners — Discover how Agent AI works autonomously and integrates with your systems for true automation.
Ep. 217: Taxes 101 — Dan and Donnie share tax tips and how to avoid common pitfalls for pest and lawn business owners.
Ep. 218: The GreenPal Story — Brian Clayton explains why he built GreenPal for lawn care pros, not homeowners, and why it worked!
Ep. 219: Creating Cohesion — Donnie talks about managing team growth and navigating when great employees can’t keep up.
We’d love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsider.
In this episode, Dan and Donnie discuss what you need to do month in and month out to create accurate financial statements so you can take meaningful action in your business. Donnie offers a glimpse into the numbers he uses to run Triangle Pest Control, and Dan shares an accountant's perspective and tools he recommends.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
In this episode, Dan and Donnie dig into the challenges of managing growth and keeping your team on the same page as your pest or lawn company scales and becomes more complicated. They share their experiences and strategies for overcoming growth-related obstacles, and why having a strong vision is essential.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie welcome Bryan Clayton, CEO and co-founder of GreenPal, an online marketplace that connects homeowners with lawn mowing professionals. He walks through his journey from mowing lawns to scaling and selling a $10 million landscaping company to founding an "Uber for lawn care," and he shares advice for growing as an entrepreneur along the way. Guest: Bryan Clayton, CEO and Co-Founder, GreenPal Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Understanding taxes empowers you to make informed decisions and ultimately saves you money. But many successful business people don't really understand their taxes. In this episode, Dan and Donnie delve into tax-related topics, including individual taxes, capital gains, business income, deductions and the executive order on tax credits. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
What if you could eliminate all your repetitive administrative tasks? In this episode, Dan and Donnie discuss the potential for leveraging "agent AI" technology in your pest control business. Donnie also walks through a software demo and shares how to begin creating an AI personal assistant so you can make better use of your time.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Welcome to Insiders Rewind, the new monthly recap series from the PMP Industry insider Podcast! In this episode, Brett The Editor, takes you through the most impactful moments from February's episodes.
Ep. #212 - A 7 Point Plan To Get Ready For The Season
Ep. #213 - 3 Takeaways From Beyond Service
Ep. #214 - 4 Pest Industry Trends For 2025
Ep. #215 - A Top 100 Turnaround
Whether you're in the pest & lawn industry or a business leader looking for growth strategies, Insiders Rewind delivers key insights you can implement right away!
The Bugman's Brian Olson joins Dan and Donnie to share how he turned around his Top 100 pest control business after struggling to achieve growth and profit goals. He shares the lessons he's learned by getting laser focused on KPIs in pursuit of becoming a customer- and team-centric firm with 80 percent recurring revenue.
Guest: Brian Olson, President/CEO, The Bugman Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week Dan and Donnie check in with David Billingsly, a consultant with The Billingsly Group and the facilitator of the PMP Industry Insiders Peer Groups. David covers four trends he's seeing among companies in the peer groups and how to apply them to your business to get better in 2025. Guest: David Billingsly, The Billingsly Group & PMP Industry Insiders Peer Groups
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week, Dan shares his observations from WorkWave's Beyond Service user conference, which took place earlier this month. He covers can't-ignore topics from the event, including the ubiquity of artificial intelligence tools, an increased focus on key performance indicators and the mark private equity investors are making on the pest and lawn industries.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Industry veteran Patrick Quigley is back on the podcast to discuss how to prepare for the busy pest control season now. He shares a 7-point plan to overcome common challenges and set your team up for success.
Guest: Patrick Quigley, President, Sales Training by Design Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Welcome to Insiders Rewind, the brand-new monthly recap series from the PMP Industry Insider Podcast! In this episode, Brett The Editor, takes you through the most impactful moments from January’s episodes.
Episodes Featured:
207: 2025 Marketing Trend Shifts w/Alex Booth
208: Recapping 2024 & Forecasting 2025 w/Dan and Donnie
209: The Long Game: Mastering Exit Planning w/Dan and Donnie
210: Passing the Torch Part 1 w/Charlie, Chaz & Carley Church
211: Passing the Torch Part 2 w/Howard and Conner Bright
Whether you're in the pest & lawn industry or a business leader looking for growth strategies, Insiders Rewind delivers key insights you can implement right away!
This week, Anti-Pesto's Howard Bright and Conner Bright join the show to discuss how they are transitioning the company to the next generation of leadership. They talk about the challenges and opportunities presented by the succession process with a focus on the importance of relationships, learning from others and transparency.
Guests: Howard Bright & Connor Bright, Anti-Pesto Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie welcome the leaders of Getem Services, a 103-year-old, fourth-generation family pest control business. Charlie Church, owner and president, and his children Chaz Church, VP of operations, and Carley Church, marketing and HR manager, discuss how they're working toward a smooth transition to the next generation of ownership.
Guests: Charlie Church, Chaz Church & Carley Church, Getem Services Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this week's episode, Donnie and Dan discuss the importance of long-term exit planning for your company. They cover common exit strategies for pest and lawn care business owners and emphasize the need for clear financial goals and contingency plans in case of unexpected events.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this week's episode, Dan and Donnie review the industry's track record in 2024 and share their predictions for 2025. Tune in to hear them discuss economic news, pest- and lawn-specific trends, technology, M&A and more. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Coalmarch's Alex Booth joins the show this week to discuss changes in marketing trends for 2025, including competition, AI and more. They cover strategies for optimizing for AI search, how Alex would spend a $100,000 marketing budget and the importance of knowing your company's strengths.
Guest: Alex Booth, Digital Marketing Consultant, Coalmarch by WorkWave Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week, Dan and Donnie welcome Sellify AI Founder Thomas Lundberg to the show to discuss the benefits of selling pest control with AI via text message. They cover his background in the industry, growth potential and use cases for the product, including upselling, cross-selling, setting appointments and winbacks.
Guest: Thomas Lundberg, Founder, Sellify AI Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
In this episode, Dan and Donnie welcome Emily Thomas Kendrick and Tim Pollard of Arrow Exterminators back to the show. They discuss their approach to keeping a small company feel even as they exceed $400 million in revenue, why and how they choose an annual theme and what's in their growth plans for 2025 and beyond.
Guests: Emily Thomas Kendrick, CEO, and Tim Pollard, President & COO, Arrow Exterminators Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week Dan and Donnie welcome Faye Golden, new National Pest Management Association president, to the podcast. She shares her goals and initiatives, including a new individual certification program, how she plans to share the "hidden secret" of pest control careers and pressing regulatory issues. Guest: Faye Golden, Director of Government Affairs, Cook's Pest Control & President, NPMA Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Coalmarch's Derek Cummings joins the show to discuss the changing search landscape and its effect on pest and lawn marketing strategies. He covers the increasing integration of AI in search engines, a rise in search on social media directly and how not to get overwhelmed about being 'everywhere.'
Guest: Derek Cummings, Team Lead, SEO, Coalmarch Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week, Dan and Donnie are breaking down the outcome of the 2024 election. They analyze how the results will affect the pest and lawn industries in key areas, including taxes, labor and inflation, and they emphasize the importance of focusing on business fundamentals.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
PestSure's COO Todd Burke & Board Chairman Mike Rottler, CEO of Rottler Pest Solutions in St. Louis, join the show to talk about a hot topic in the insurance market: auto insurance claims. They discuss how to think about insurance as a PMP, why auto settlements are increasing and practical things you can do to avoid a so-called 'nuclear verdict.'
Guests: Todd Burke, COO & Mike Rottler, Board Chairman, PestSure
Hosts:
Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
This week Dan and Donnie celebrate and reflect on more than four years and 200 episodes of the podcast! They cover how the podcast got started; their favorite guests, shows and topics; and the lessons they've learned from the show and implemented in their own businesses.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Donnie and Dan discuss the intricacies of the due diligence process in pest and lawn mergers and acquisitions. They explore the perspectives of both buyers and sellers and review the three major work streams in due diligence: legal, operational and financial.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Donnie and Dan walk through answers to recent questions they've received from podcast listeners. Topics include tracking your critical number, how to develop your leadership skills, the best business advice they've ever received, customer service training and more.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
With the busy season behind us, Dan and Donnie dive into the state of the market. From economic factors like inflation and interest rates to industry-specific trends, they break it all down and give you the insights you need to finish the year strong. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie welcome Steve Durham, former owner of EnviroCon Pest in Tomball, Texas. He explains how he successfully transformed his company by moving to a recurring revenue model. Steve talks about the discipline required to get away from one-time work, move to auto billing, transition to triennial service — and ultimately exit.
Guests: Steve Durham, former owner, EnviroCon Pest Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, NPMA's CEO Dominique Stumpf joins Dan and Donnie to discuss what's new at the association and what PMPs can expect from PestWorld 2024. Highlights include a nearly sold out exhibit hall, an improved first-timers experience, a new initiative called NPMA Basecamp, featuring fireside chats and opportunities for attendees to learn and engage with leaders, and more. Guest: Dominique Stumpf, CEO, National Pest Management Association Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie discuss smart strategies pest control operators can use to fund their growth by reducing taxes. They cover tax rate basics, accelerated depreciation, the importance of tax planning and other tactics for reinvesting tax savings into your business to scale and improve the value of your business long-term.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Trent and Amanda Ragar, owners of Natural State Pest & Lawn in Lowell, Ark., join Dan and Donnie to discuss their efforts to build a great workplace, including programs they use and activities they do to foster employee engagement. Natural State was recently named to PCT's 2024 Best Places to Work rankings in the medium employer category.
Guest: Trent & Amanda Ragar, Owners, Natural State Pest & Lawn Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Sheri Spencer Bachman shares her journey from second-generation PMP to founding her consulting firm, Pest Control Business Coach. She discusses best practices for developing salespeople, including training, role playing, tracking and more.
Guests: Sheri Spencer Bachman, Owner, Pest Control Business Coach Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Pest control industry veteran Raymond Kidwell, Director of Business Development at Voice for Pest, joins the podcast to discuss AI's potential to enhance customer service and call center operations in the pest and lawn industries. He explores the benefits of AI-powered phone systems, such as call monitoring and scoring, and he addresses the limitations at this stage in the game. Guest: Raymond Kidwell, Director of Business Development, Voice for Pest Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Certus Pest CEO Dave Bradford joins Dan and Donnie. He shares insights on the importance of employee and customer retention, data visibility and long-term value creation. They also cover growth opportunities for Certus and the company's unique approach to evaluating branch performance.
Guest: Dave Bradford, CEO, Certus Pest Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
James Szojka, co-founder of Yard Dawgs in Calgary, Alberta, joins Dan and Donnie to share his experiences and strategies for using social media ads to market his lawn care company, emphasizing the importance of tracking lead sources and continuously testing and optimizing ads. He covers the difference between ads on Facebook and Instagram compared with Google, how to approach lawn care vs. pest control and much more.
Guest: James Szojka, co-founder of Yard Dawgs in Calgary, Alberta Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
As a pest or lawn business owner, it can be exciting to get your first call from a private equity firm. But it also raises many questions. Why are they contacting you now? How should you handle the call? Should you even take it? On this episode, Dan and Donnie answer these questions and other things to consider about partnering with private equity.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie explore the impact of AI-powered search engines on pest and lawn businesses. They discuss the shift from optimizing for search engines to focusing on user intent, emphasizing the importance of natural language processing and conversational AI integration.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie dive into Donnie's efforts to boil down team members' effectiveness to a single metric. Inspired by his experience as a pilot, Donnie shares how he is evaluating critical results to communicate clearly and ensure quality and excellence at Triangle Home Services.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Description: On this episode, Dan and Donnie share eight factors that can help you create a sustainable, thriving pest or lawn business and achieve a healthy bottom line. Dan details a list of useful operational ratios and gives an accountant's view on them, while Donnie gives an operator's perspective. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie review GPT-4o — OpenAI's latest artificial intelligence model. They cover how the algorithm is different from previous models, why that matters and how you can use it in your pest or lawn business. Donnie also demonstrates how to use it for data analysis, so be sure to check out the video version of this episode at youtube.com/@pmpindustryinsiders. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Coalmarch's Christin Nein joins the podcast to share her expertise on the always important topic of generating customer reviews. She covers why reviews matter, how to generate more reviews, how to make sure you get the right reviews and what to do if you get a negative review. Guest: Christin Nein, Sr. Director, Product Development, Coalmarch by Workwave Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
David Billingsly, president and founder of The Billingsly Group, gives the inside scoop about what he's hearing as the facilitator of the PMP Industry Insiders Peer Groups, including insights on the economy, pricing, routing and AI. David also discusses how the groups are going so far and goals for the future. Guest: David Billingsly, President & Founder, The Billingsly Group Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie welcome Dr. Cassie Krejci Ph.D., Head of Science & Innovation, North America, for Rentokil Initial — better known as the Bug Doc. She updates us on Rentokil's new North American Innovation Center, details her six points of customer innovation and shares four ways she leverages social media to raise the profile of the pest control industry. Guest: Dr. Cassie Krejci, Ph.D., BCE, Head of Science & Innovation, North America, Rentokil Initial Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie break down Google's new AI-powered tool, formerly known as Google SGE. They cover why the search giant is rolling it out, how it works and what you need to know about it to market your pest control or lawn care company more effectively.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
HR expert Jean Seawright is back to discuss the latest federal regulations that affect employers, including pest control and lawn care companies. Tune in to hear what you need to know about three new rules that pertain to independent contractors, overtime pay and noncompete agreements. Guest: Jean Seawright, President, Seawright & Associates Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
JD Darr, Director of Legislative and Regulatory Affairs for the National Pest Management Association, joins Dan and Donnie on this episode to share the legislative and regulatory issues on NPMA members’ minds. He also covers the importance of using your voice to influence public policy and what you can expect when you attend a Legislative Day event.
Guests: JD Darr, Director, Legislative and Regulatory Affairs, National Pest Management Association Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Distracted driving is on the rise, driving up auto insurance claims and increasing exposure for pest control companies. PestSure's Director of Safety Linda Midyett joins Dan and Donnie to discuss the problem and the most important things PMPs can do to fix it and control costs. Guests: Linda Midyett, Director of Safety, PestSure Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On the heels of tax season, Dan Gordon & Donnie Shelton review common questions pest control company owners have about optimizing their taxes. They discuss filing extensions, avoiding penalties, tracking expenses and claiming tax credits, among other FAQs. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Join Dan and Donnie as they welcome Rentokil's John Myers and Brad Paulsen to the podcast. John shares the leadership lessons he's learned during Rentokil's period of explosive growth, Brad discusses the firm's The Right Way 2 Growth Plan, plus they cover the Terminix integration, M&A prospects, and much more. Guests: John Myers, CEO of U.S. Pest Control, & Brad Paulsen, CEO of North America, Rentokil Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie welcome back Andrew Bray, senior vice president of government relations & membership for the National Association of Landscape Professionals, to discuss top-of-mind issues on the lawn care side of the business. They cover the Farm Bill's significance, state preemption of local pesticide laws, election year scenarios, overtime pay and other regulatory concerns.
Guest: Andrew Bray, Senior Vice President, Government Relations & Membership, National Association of Landscape Professionals Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Join Dan and Donnie for an energizing episode with best-selling author Patrick Lencioni, the mastermind behind "The 5 Dysfunctions of a Team" and "The Advantage." They dive into the dysfunctions, three three essential traits of exceptional team players and how to get more out of meetings. Patrick also shares details about his latest book and concept, "The 6 Types of Working Genius." Guest: Patrick Lencioni, best-selling author & founder of The Table Group Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie review some of their recent predictions about the economy and whether or not they were correct. They also cover economic positives and negatives, trends to consider in the near term, and tips for pest and lawn companies. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Jim Fredericks, Ph.D. is back on the podcast to share the latest Professional Pest Management Alliance initiatives and what's coming down the pike. They cover large-scale projects, media coverage, the benefits of investing in PPMA and other ways the organization is growing and protecting the industry. Guest: Jim Fredericks, Ph.D., Senior VP of Public Affairs of NPMA and Executive Director of PPMA Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
In this episode, Margaret Garcia, president of Grit PPO, joins Dan and Donnie to share her expertise in pest control customer service. She covers how to take control of a phone call, the importance of tone, words to avoid, what to say instead, why call scripts work and more.
Guest: Margaret Garcia, President, Grit PPO Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Hawx Pest Control Co-founder Matt Mehr walks Dan and Donnie through how he and his partners have built a nine-figure enterprise from scratch. He discusses how his door-to-door business has evolved using data and proprietary technology, what it's like to get a private equity infusion and key metrics they're focusing on to continue to scale up. Guest: Matt Mehr, Co-founder, Hawx Pest Control Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
In this episode, Dan and Donnie cover why online reviews are so critical in the pest control and lawn care industry and what you can do to up your review game. They go into the psychology of consumer reviews, Google's policies, how to get more reviews and tactics to avoid.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie ask whether there is still a place for allowing some staff to work from home in the service industry. They discuss the effect on productivity, culture, communication and client relationships, and they brainstorm ways to mitigate the downsides of WFH. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Dan & Donnie quiz AI consultant Andrew Louder about implementing AI in your business. They cover writing effective prompts, AI tools to consider and potential opportunities for the pest management industry, including marketing, operations and beyond. Guest: Andrew Louder, Founder, Louder Co. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
In response to a social media post debating the importance of understanding industry averages, Dan and Donnie discuss the power of benchmarking. They delve into the concept of leadership capital, goal setting and using benchmarks as a starting point to become a better-than-average pest control or lawn care company.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie delve into the importance of nailing your marketing messaging. They cover how to improve your positioning in the marketplace and why you must differentiate your company from the competition.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Sharon Roebuck-McBride, VP of Culture and Customer Experience for Triangle Home Services, is back on the podcast to discuss the people component of EOS and what pest control and lawn care professionals can learn from it. Guests: Sharon Roebuck-McBride, VP of Culture and Customer Experience, Triangle Home Services Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Veteran sales consultant Patrick Quigley joins Dan and Donnie to discuss how to develop selling technicians. He covers different types of techs and salespeople, the concept of "drop-dead pests" and steps to take to cultivate technicians who sell in your company. Guests: Patrick Quigley, president of Sales Training by Design Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
What is company culture? How do you know if yours is effective or ineffective? On this episode, Dan and Donnie discuss how they think about culture in pest control and lawn care companies and how to approach a culture change if you need one. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Description: On this episode, Dan and Donnie reflect on 2023 from an economic and trend standpoint. They cover the Pest Index, the Rollins Q3 earnings call, marketing, M&A, and they look ahead to 2024 and beyond. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie discuss the status of private equity firms rolling up companies in the pest control, lawn care and home services industries. They cover why it's happening, how it's different from other roll ups in the past and the end game for these firms. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
PestSure's Todd Burke gives us an inside look at various areas of the pest control insurance market. We cover what PMPs should know, price increases, questions to ask before your next renewal, and ways to limit your exposure. Guest: Todd Burke, COO PestSure Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Many pest and lawn businesses are great at training technicians but neglect to develop their leaders. On this episode, pest control industry veteran and consultant David Billingsly discusses the building blocks of leadership and how to set your company's leaders up for success. Guest: David Billingsly, The Billingsly GroupHosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan reviews an exclusive labor inflation study he conducted and wrote about for Pest Management Professional magazine's December 2023 cover story. Then, he and Donnie discuss tactics you can implement to reduce turnover and create a positive, productive work environment for your team members. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie revisit the rapidly changing topic of artificial intelligence (AI) in business. They dive into how AI works and applications for the pest control and lawn care industry. They also speculate about what's going on in the AI world.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
At Triangle Pest Control, Donnie is a big fan of hosting "state of the company" meetings. On this episode, he and Dan discuss why these meetings are a great tool and how to go about planning and executing them in a pest control or lawn care company.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Fox Pest Control Co-Founders Mike Romney and Bryant White join the podcast to discuss the keys to scaling their company from $0 to $120 million before selling to Rollins earlier this year. They also cover their exit-planning advice for other owners. Guests: Mike Romney & Bryant White, Co-Founders, Fox Pest Control Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
It's easy to be overwhelmed by the quantity of data available to you in your pest or lawn business. On this episode, Dan and Donnie discuss how to ensure you're working with good data, why to focus on key industry KPIs and how to use these insights to improve your business. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Being a successful door-to-door (D2D) company in the pest control and lawn care industries begins with your ability to hire sales reps. Stephen Rhyne, CEO of ConveYour, joins the podcast to share tips for recruiting, onboarding, training and retaining salespeople.
Guest: Stephen Rhyne, CEO, ConveYour
Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
Lawn care industry icon Joe Kucik joins the podcast to share the wisdom he's gathered from decades of experience as an operator and as founder of Real Green Systems. He shares what he's up to now, where the industry is headed and what advice he'd give his younger self.
Guest: Joe Kucik, co-chairman of ExperiGreen & founder of Real Green Systems
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
On this episode, Dan and Donnie revisit one of their favorite topics — artificial intelligence — and how it relates to operating a home services business. Today's discussion covers how to think about using this emerging technology from a strategic standpoint and why Dan and Donnie believe it's not just a fad. Hosts:Dan Gordon, PCO Bookkeepers & M&A SpecialistDonnie Shelton, Triangle Home Services
David Giannetto, CEO of WorkWave, sits down with Dan and Donnie to discuss his background, the software company's current initiatives and what the future holds for the business. He also gives his take on the health of the pest industry based on his observations and WorkWave's data. Guest: David Giannetto, CEO, WorkWave Hosts:Dan Gordon, PCO Bookkeepers & M&A SpecialistDonnie Shelton, Triangle Home Services
Coalmarch by WorkWave's Rachel Betterbid is back on the podcast for part 2 of a discussion about how demand for home services is slowing down. In this episode, she shares several things business owners can do in the short- and long-term to overcome a drop in demand for pest control and lawn care services. Guest: Rachel Betterbid, VP of Digital Marketing, Coalmarch by WorkWave Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services Like what you heard?Rate and review us on Apple. Tell a friend in the industry.
Coalmarch by WorkWave's Rachel Betterbid joins the podcast to discuss why many home services companies are seeing a drop in demand. She shares her observations, market data and marketing trends in the pest control and lawn care industries. Guest: Rachel Betterbid, VP of Digital Marketing, Coalmarch by WorkWave Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
Guest: Dr. Mike Bentley, Vice President of Training & Technical Services, NPMA Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services Dr. Mike Bentley, vice president of training and technical services for the National Pest Management Association, joins Dan and Donnie to discuss what PMPs can expect from PestWorld 2023, which is taking place in Honolulu, Hawaii, Oct. 17-20. He also covers key projects he's working on and gives a tribute to the late Bob Rosenburg. You can learn more about PMP Industry Insiders by visiting our WEBSITE
Keep up with content on our social media channels. Click below!
YOUTUBE
TIKTOK
On this episode, Dan and Donnie discuss noncompete and nonsolicitation agreements. They cover what they are, how they're used in the pest and lawn industries, their importance when it comes to selling your business, and what questions to ask your lawyer before implementing them in your company. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services You can learn more about PMP Industry Insiders by visiting our WEBSITE
Keep up with content on our social media channels. Click below!
YOUTUBE
TIKTOK
Carlos Mendez is a former Navy SEAL and investment banker who helps companies implement the principles of "Extreme Ownership" as a consultant and instructor with Echelon Front. He joins Dan and Donnie to discuss the universal challenges associated with being a leader and how to overcome them to get the best results.
Guest: Carlos Mendez, Consultant & Instructor, Echelon Front Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services You can learn more about PMP Industry Insiders by visiting our WEBSITE
Keep up with content on our social media channels. Click below!
YOUTUBE
TIKTOK
Erin Werde joins the podcast to discuss Kolbe Wisdom and how to tap into your instincts to use your time and resources more efficiently and do more fulfilling work. She covers why Kolbe is different from other assessments and how to use this tool to effectively hire, manage and retain team members. Guest: Erin Werde, President of The Instinctive Advantage You can learn more about PMP Industry Insiders by visiting our WEBSITE
Keep up with content on our social media channels. Click below!
YOUTUBE
TIKTOK
Door-to-door sales veteran Lenny Gray joins the podcast to discuss this targeting approach to growing a pest control or lawn care business. He covers the overall strategy and goes into detail about recruiting, technique and more.
Guest: Lenny Gray, author of “Door-to-Door Millionaire”
You can learn more about PMP Industry Insiders by visiting our WEBSITE
Keep up with content on our social media channels. Click below!
YOUTUBE
TIKTOK
Training is one of the most critical activities in the pest control and lawn care business, yet it's often treated as an afterthought. On this episode, Dan and Donnie dive into why and how to train your team and what to cover to improve your key performance indicators.
Join PMP Industry Insiders on TikTok, Facebook and YouTube!!
Get show notes and more by visiting OUR WEBSITE!!
On this episode, Dan and Donnie discuss why they recommend pest management professionals begin their annual planning now for the following year. They walk through how to plan around the seven centers of management and the importance of having a clear vision.
Join PMP Industry Insiders on TikTok, Facebook and YouTube!!
Get show notes and more by visiting OUR WEBSITE!!
PestSure's Linda Medyett, a safety expert and 20-year veteran of the pest industry, joins Dan and Donnie to discuss the biggest areas of exposure for pest control companies and recommendations for minimizing risk and implementing safety programs.
Guest: Linda Midyett, Director of Safety, PestSure
You can learn more about PMP Industry Insiders by visiting our WEBSITE
Keep up with content on our social media channels. Click below!
YOUTUBE
TIKTOK
When it comes to selling a business, do you understand the due diligence process? Ilka Krieger and Claire Williams do. They perform financial due diligence on behalf of buyers and have worked on 40-plus pest control deals in the past three years. They join the podcast to walk listeners through due diligence from beginning to end.
Join PMP Industry Insiders on TikTok, Facebook and YouTube!!
Get show notes and more by visiting OUR WEBSITE!!
Guests: Ilka Krieger, Senior Director, Alvarez & Marsal Claire Williams, Director, Alvarez & Marsal
In this episode, Dan and Donnie welcome industry veteran David Billingsly to the podcast to cover the power of sharing best practices with other professionals and the role peer networking has played in his career. They also unveil a new venture: PMP Industry Insiders Peer Groups, which David will help facilitate.
Hosts:
Dan Gordon
Donnie Shelton
Guest:
David Billingsly
Join PMP Industry Insiders on TikTok, Facebook and YouTube!!
Get show notes and more by visiting OUR WEBSITE!!
In this episode, Dan and Donnie review the second quarter of 2023. They discuss inflation and price increases, state of the economy, the status of the pest and lawn M&A markets, and much more.
Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
Donnie and Dan discuss the case for keeping a close eye on your cancellation rate. They illustrate why you can't simply outsell your cancels as your business gets larger, and they share key targets for pest control companies. Hosts:
Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
Brian Post of PCO Bookkeepers & M&A Specialists joins the show to share misconceptions and mistakes pest control operators make when budgeting. He also discusses his top recommendations for budgeting and how to execute the process successfully. Guest: Brian Post, CPA, Managing Member, PCO Bookkeepers & M&A Specialists
Hosts:
Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
On this episode, Dan and Donnie debate the merits of open book management for pest control companies. They discuss the benefits, including transparency, engagement and informed decision-making, as well as the drawbacks and challenges of this approach.
Hosts:
Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
Description: Rich Vallari, CPA, joins the podcast to discuss a niche but important topic: sales and use taxes. He covers the definitions of sales and use taxes, how they apply to pest and lawn companies, the role record keeping plays in this issue, and why it's important to get this area of your business right.
Guest: Rich Vallari, CPA, owner of Southwest Sales Tax Solutions
Hosts:
Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
On this episode Dan and Donnie discuss areas of exposure for tax audits and why this is one part of your business where you don't want to roll the dice. They cover some of the most common risks related to income tax, payroll and sales and use tax audits.
Hosts:
Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services On this episode, Dan and Donnie do a deep dive on mosquito control and make a case for going all in on this service line if you haven't already. They cover profit potential, customer demand and operational details. If you're looking to add or expand your mosquito program, this episode is for you.
In part 2 of 2, attorney Mark Ruff is back to dig deeper on the topic of termite liability. He shares why the pre-purchase inspection form is a top area of concern, and the steps pest control companies can take to reduce their legal exposure. Guest: Mark Ruff, Attorney, MHR Law
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media: Facebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to our sponsor, Coalmarch by WorkWave!
Attorney Mark Ruff joins Dan and Donnie to discuss why and how termite lawyers go after pest control companies. In part 1 of 2, he covers how PMPs can minimize their risks and protect themselves against these claims, including training, documentation and more. Guest: Mark Ruff, Attorney, MHR Law Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media: Facebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to our sponsor, Coalmarch by WorkWave!
A ChatGPT Field ReportOn this episode, Dan and Donnie continue "geeking out" over the artificial intelligence tool ChatGPT. Donnie shares several real-life examples of how he's using it in his business and they discuss how other pest control and lawn care operators can do the same. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media: Facebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to our sponsor, Coalmarch by WorkWave!
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services Description: In this episode, Dan and Donnie review the first quarter of 2023, delving into the status of the pest control M&A market, why attitudes are changing about door-to-door, and where lawn care valuations stand. They also cover how the economy is affecting sales and marketing. For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media: Facebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to our sponsor, Coalmarch by WorkWave!
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services Guest: Liam Sunstrum, Owner of Yard Dawgs Description: Liam Sunstrum, owner of Yard Dawgs in Calgary, joins Dan and Donnie to discuss his company's approach to marketing automation, including Hubspot, artificial intelligence and more to streamline sales, accounts receivable and cancellations. He also details other marketing successes and failures. For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media: Facebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to our sponsor, Coalmarch by WorkWave!
Dan and Donnie catch up with industry veteran Bobby Jenkins of ABC Home & Commercial Services in Texas. He talks about where things stand at his firm and his advice for pest management professionals interested in becoming more active in their communities. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services Guest: Bobby Jenkins, owner of ABC Home & Commercial Services
Coalmarch COO Frank Andolina joins Dan and Donnie to discuss signs it's time to move on from your marketing agency. He also shares several steps to take before you make a move. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services Guest: Frank Andolina, COO, Coalmarch
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services Guest: Jean Seawright, Seawright & Associates
HR expert Jean Seawright is back on the podcast to discuss key regulations employers should have on their radar. She covers the Federal Trade Commission’s proposed rule to ban noncompetes, plus the Department of Labor's independent contractor rule, and a proposed rule to increase the guaranteed salary level for white-collar exempt employees.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services Guest:Lee McInnis, Senior Vice President, Fidelity Bank Description: On the heels of the second largest bank failure in U.S. history, Dan and Donnie welcome Lee McInnis, senior vice president of Fidelity Bank, to the podcast to discuss small business banking issues. They discuss banking with small and regional banks, the best strategies to mitigate risk, how to get loans and lines of credit, and more.
Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services Guest:Jennifer Lemcke, CEO of Weed Man & Turfbot Dan and Donnie are joined by lawn care industry leader Jennifer Lemcke, CEO of Weed Man and Turfbot. They cover her background, the challenges Weed Man is facing, how it's overcoming them, and the opportunities for growth Jennifer sees coming down the pike. For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media:YouTube.com/@pmpindustryinsidersFacebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to this episode's sponsor, Coalmarch by WorkWave!
How do you compete against the big boys and private equity firms in the mergers and acquisitions game? On this episode, Dan and Donnie discuss the opportunities that exist for smaller players to purchase other pest control companies and the steps involved in closing a deal. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media:YouTube.com/@pmpindustryinsidersFacebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to this episode's sponsor, Coalmarch by WorkWave!
With so much data at your fingertips, it's easy to get bogged down. In this episode, Dan and Donnie discuss the importance of streamlining the information in your pest control business so you can track progress and make better management decisions. More from PCO: Dashboard Confessional: What Makes for Good Reporting?
How to Create the One-Minute Manager Report
On this episode, Sharon Roebuck-McBride gives us an overview of the Entrepreneurial Operating System (EOS) and the steps required to implement it. Sharon and Donnie Shelton discuss the EOS journey at Triangle Home Services, including challenges, wins and benefits. They also reveal Triangle's goals and next steps. Guest: Sharon Roebuck-McBride, VP of Culture and Customer Experience, Triangle Home Services Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media:YouTube.com/@pmpindustryinsidersFacebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to this episode's sponsor, Coalmarch by WorkWave!
Tune in to hear Dan and Donnie discuss phantom stock as a deferred compensation model in the pest control industry. They cover the pros and cons, why Dan is a fan of this approach and why Donnie no longer uses it in his business. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media:YouTube.com/@pmpindustryinsidersFacebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to this episode's sponsor, Coalmarch by WorkWave!
On this episode, Dan and Donnie discuss the potential problems with relying too much on technology in pest control and lawn care companies. They cover how to avoid technology becoming a distraction from the fundamentals of your business. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media:YouTube.com/@pmpindustryinsidersFacebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to this episode's sponsor, Coalmarch by WorkWave!
Dan and Donnie dive into why this popular new artificial intelligence technology is poised to revolutionize how businesses communicate — pest control and lawn care companies included. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media:YouTube.com/@pmpindustryinsidersFacebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to this episode's sponsor, Coalmarch by WorkWave!
What's a balance sheet and why is it important for a pest control company? On this episode, Dan and Donnie cover the components of a balance sheet, how it's different from a P&L, and smart ways to use a balance sheet in your business. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media:YouTube.com/@pmpindustryinsidersFacebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to this episode's sponsor, Coalmarch by WorkWave!
Jim Fredericks, Ph.D., joins the podcast to discuss his new role as executive director of the Professional Pest Management Alliance. He also talks about what's in the pipeline for PPMA and NMPA and what the future may hold for the industry. Guest: Jim Fredericks, Ph.D. Executive Director, PPMASenior Vice President of Public Affairs, NPMA Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media:YouTube.com/@pmpindustryinsidersFacebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to this episode's sponsor, Coalmarch by WorkWave!
If you need ideas, information and accountability that you can't get from within your organization, it's time to consider joining a peer group. On this episode, Dan and Donnie dive into peer groups — how they work, how to find one and how to get the most out of them. HostsDan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media: Facebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to our sponsor, Coalmarch by WorkWave!
On this episode, Dan and Donnie recap the fourth quarter of 2022 and look ahead to 2023. They make predictions for the new year and share how they're preparing in case of a recession and housing market slowdown.
Hosts:Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services
For detailed show notes and more information, visit PMPIndustryInsider.com or follow us on social media: Facebook.com/PMPIndustryInsidersLinkedIn.com/company/pmp-industry-insiders Thank you to our sponsor Coalmarch by WorkWave!
With the mega merger complete, integration is well underway at Rentokil Terminix. In an exclusive conversation with the company's U.S. leaders, Dan and Donnie get an update on the status of the combined company and what it means for employees, operations, M&A and the industry. Guests: John Myers, CEO, U.S. Pest ControlBrett Ponton, CEO Rentokil Terminix Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie Shelton, Triangle Home Services & Coalmarch For detailed show notes and more information, visit PMPIndustryInsider.com.
On this episode, Donnie and Dan discuss the concept of 10Xing a business and what it may mean for a pest management firm. They talk about the mindset and steps required to achieve exponential growth. Plus, Donnie shares Triangle's 10X goal and timeline.
Bestselling author and entrepreneurship icon Verne Harnish is back to talk with Dan and Donnie about why pest management professionals should start strategic planning now if they aren't already, no matter the size of the company. He also covers where to begin.
PPMA Executive Director Cindy Mannes joins the podcast to discuss the organization's consumer research and what to consider for your marketing messaging going forward. She also discusses a few key takeaways for industry members prior to her retirement at the end of the year.
On this episode, Dan and Donnie answer listener questions about technician pay, scheduling, office pay, and implementing price increases when you have credit cards on file. Tune in to hear their take on these issues.
Coalmarch COO Frank Andolina joins Dan and Donnie to discuss why digital marketing costs are on the rise and what pest control operators can do about it. They cover Google ads, search and recommendations for improving your ROI in 2023.
Dan and Donnie give their field reports from PestWorld 2022, held in Boston earlier this month. They give their take on educational sessions, the exhibit hall and what they heard from clients and friends in the industry.
On this episode, Dan and Donnie reflect on the third quarter of 2022, including the latest economic news, and they predict how it may affect the pest control industry the rest of the year.
During PestWorld 2022, Dan and Donnie celebrate the podcast's century mark by discussing the state of the economy and the pest control market with one of the industry's most astute observers — William Blair's Tim Mulrooney.
Dan and Donnie are happy to welcome pest industry sales trainer Patrick Quigley back to the podcast. They ask Pat about selling in good times vs. tough times and whether pest control companies should modify their approach to sales when the economy takes a hit.
On this episode, Dan and Donnie chat with Adam's Pest Control's Anne-Marie Tulp and Tiffany Ghent about the next frontier of pest control sales — text messaging. They cover how they got started and the nuts and bolts of this sales method.
It's no secret that pest management firms must recruit well to grow. On this episode, Dan and Donnie talk with WorkWave's Jeff Davis about things you can do to find the right people and get them up and running quickly at your company. Jeff brings a wealth of experience in HR software to WorkWave and the pest management industry.
Looking to attract and retain competent managers who will help you scale your business? On this episode, Dan and Donnie walk through six things to think about when creating a fair, effective incentive program for your leadership team.
With costs going up and economic uncertainty on the horizon, Dan and Donnie discuss the importance of going back to basics with budgeting. On this episode, they cover how to dial in the three buckets of revenue and the expense portion of a pest control company budget.
Most pest management professionals know the importance of having standards, checklists and procedures in their businesses, but some of us fall short in holding our teams accountable to them. On this episode, Dan and Donnie dive into why you must have a system for managing your systems and where to begin.
PCO Bookkeepers Managing Member Brian Post, CPA, joins Dan and Donnie on this episode to discuss the Inflation Reduction Act and the associated increase in funding to the IRS. They cover the potential for more audits, the anatomy of an audit and how pest management professionals can avoid being audited.
Savvy pest management professionals know their companies are their greatest investment, but they don't always treat them that way. Dan and Donnie review mistakes operators often make when it comes to operating their businesses like investments, and how to avoid those pitfalls to increase their overall value.
Coalmarch's Katie McCaskill and Alanna Young join the podcast to discuss trends in search engine marketing, the top 3 recommendations they have for getting the most out of your Google paid marketing budget, and why you should start planning your 2023 marketing budget now.
The Most Important Ratio for High Profitability In good times or bad, gross margin is the key performance indicator that all pest control companies must keep in check to remain profitable. Dan and Donnie explain gross margin, where it should be, and strategies for keeping it there.
Pest control software industry veteran Andrew de la Chapelle talks with Dan and Donnie about steps PMPs can take now to route more efficiently to save on fuel costs and improve efficiency.
Speaker: Andrew de la Chapelle Corporate Development PCO Bookkeepers & PCO M&A Specialists
On this episode, Dan and Donnie review Q2 2022 and take a look at the broader forces affecting the pest control industry as we head into the second half of the year.
Certus Pest CEO Mike Givlin shares lessons learned from doing 57 acquisitions in three years. He discusses how the $80 million company approaches integration and executes change management within the organization.
Mike Givlin, CEO, Certus Pest
On this episode, Dan and Donnie talk with Todd Burke, COO of PestSure, to learn more about how captive insurance works and understand why it's a good fit for pest control companies.
Todd Burke COO PestSure
Atlanta's Arrow Exterminators has grown steadily over the last decade—much of it through acquisition. On this episode, Kevin Burns joins the podcast to talk about Arrow's acquisition strategy and processes. They also discuss the M&A market as a whole.
Kevin Burns Chief Development Officer Arrow Exterminators
Savvy pest control operators already raised prices late last year or early this year to offset inflation. Is it time to raise prices again or more than you already have? On this episode, Dan and Donnie walk through why you should consider it.
Dan and Donnie welcome Tony Massey to the podcast to discuss how Massey Services excels at execution by focusing on accountability, communication and transparency. They also dive into inflation, the state of the economy, M&A and more.
Firing a team member is always a gut-wrenching decision. On this episode, Dan and Donnie talk through their experiences parting ways with employees. They cover the problems with keeping people too long, how to know if additional training will help, and other things to consider.
Dan, Donnie and Access Holding's Josh Finifter discuss why the pest control industry is so attractive to private equity investors and the differences between selling to a strategic buyer and a PE buyer. Josh explains how PE deals may be structured and the business case for an owner to partner with a PE firm.
In this episode, Dan and Donnie cover SBA loans vs. conventional loans, use cases for SBA loans, how they work, the pros and cons, and much more.
Dan and Donnie talk mergers & acquisitions with Sebastian Tomassoni, VP of M&A for one of the largest pest management firms in the U.S. Learn about strategy, decision-making, factors that bring maximum value to a seller and more.
Whether you're considering hiring your first supervisor or you're at the point where you need to add someone to your executive team, this episode is for you. Dan and Donnie cover 10 signs it's time to bring on a manager and other considerations.
Your company's brand is more than your logo or marketing tactics. In this episode, Dan and Donnie break down exactly what a brand is, why brands are ultimately a reflection of the owner, and how to create a company image you're proud of and that your team can execute on.
What is cross-functional selling, why is it important, and how do you execute it in the pest control industry? Tune in to this episode to hear Dan and Donnie answer these questions and more about developing a team approach to sales.
On this episode, Dan and Donnie review the first quarter of 2022 and look into the crystal ball to predict what may occur the rest of the year. They cover the Pest Index, the overall economy, interest rates, price increases and more.
With the deal of the century expected to close in Q3, Rentokil's President & CEO, John Myers, sits down with Dan and Donnie to discuss some background details and what the future holds for the company in terms of integration, franchising, branding, M&A, and more.
Customer service stinks these days. There's a huge opportunity for pest and lawn care companies to differentiate themselves by delivering excellent client service. Dan and Donnie delve into how to create a killer customer experience.
Dan and Donnie discuss how to sift through the mountains of data in your business to determine what's most useful for your pest control company. They cover leading vs. lagging indicators, how to get started, how to monitor your KPIs, and more.
When it comes to successful inside sales, pest and lawn companies need sound fundamentals and consistency. On this episode, Dan and Donnie outline what it takes to get your office staff selling better in a short amount of time.
On this episode, Dan and Donnie delve into how to maximize your investment in marketing to effectively grow your business. They cover various budgeting methods, the pros and cons of each, and key numbers to track, such as cost per sale, cost per lead and more.
In pest control, field technicians are your direct link to the customer. On this episode, Dan and Donnie walk through why and how to implement systems to ensure you're finding, training and retaining the best techs in the business.
On this week's episode, Donnie quizzes Dan on what's a true cash emergency, how and why it happens, and how to prevent a cash crisis from occurring in the future.
What role should search engine optimization play in today's digital marketing strategy? Is SEO still valuable for field service businesses like pest control companies? Coalmarch's Senior SEO Manager, Jay Stalls, shares his perspective along with strategies companies can use to tackle SEO challenges.
Emily Thomas Kendrick and Tim Pollard discuss how they approach employee recognition at Arrow Exterminators in Atlanta. They cover the business case for doing so, their philosophy, and their advice for other operators.
Sarah Verlinger is back by popular demand to share the tactics Triangle Home Services uses to keep good staff, improve employee retention, and foster an overall positive company culture.
Verne Harnish, bestselling author, speaker and founder of the Entrepreneurs’ Organization (EO), joins the podcast to discuss the importance of fundamentals (people, strategy, execution and cash), in addition to what inspired him about Rockefeller and how many of his concepts come from 'Good to Great' author Jim Collins.
In this episode, Donnie and Dan review ways to encourage pest and lawn technicians to generate leads and close sales. They cover training, incentives, technology and automation tools, among other considerations.
Dan and Donnie are back to discuss the wild ride that was 2021 and what's in the cards for 2022. They cover COVID impacts, technology, industry growth, taxes, and what's likely to happen with mergers and acquisitions.
What will happen as two of the top three firms in the pest control industry combine into one? Dan and Donnie look at the deal from a big picture standpoint and speculate how it will affect M&A, other companies and more.
HR pro, Sarah Verlinger discusses Triangle Home Services' approach to attracting and screening candidates; onboarding new team members; retaining key players; and developing company culture.
PCO Bookkeepers' Managing Member Anthony Pepe joins the podcast to discuss the importance of having a financial process and how to implement one. He also covers tax planning, budgeting and developing a scorecard.
Dan and Donnie share their takeaways from the pest control industry's first in-person national trade show in two years. They cover the rise of M&A valuations, the proliferation of software and technology suppliers, the expansion of the pest market and more.
Darren Valencia, vice president of wholesale specialty insurance distributor CRC Group, joins the podcast to help pest management professionals better understand Employment Practices Liability Insurance and cyber coverage.
Whether you're looking to sell your business now or down the road, tune in to this must-listen episode to hear Dan and Donnie interview Brian Schoonmaker, former owner of Capitol Pest. He recently sold his firm to American Pest for one of the industry's highest multiples.
Tune in to hear Donnie and Dan analyze marketing data, the Pest Index, tax updates, supply chain issues, the labor market, inflation and other issues currently affecting pest control and lawn care operators.
Dan and Donnie are thrilled to welcome small business icon Michael E. Gerber to the podcast! They discuss taking 'E-Myth' principles to the next level, what all successful entrepreneurs have in common, how to handle staffing struggles and much more.
Sheri Spencer Bachman, president of Pest Control Business Coach and former owner of Spencer Pest Services, joins the podcast to share tools for streamlining your business and how to break the cycle of working all the time but feeling like you're never caught up.
Dan and Donnie talk with Triangle Pest Control's Josh Baker. They discuss what a Chief Administrative Officer does, the benefits of a well-run office, and the technology and systems that make the biggest impact.
McCauley Services CEO Justin McCauley discusses his journey into leadership roles at the state and national association, the biggest issues facing the pest control industry and how he plans to approach them.
Patrick Quigley, a veteran pest control industry sales consultant, gives Dan and Donnie practical advice for training, motivating and hiring sales people in this week's episode.
Coalmarch's resident experts Rachel Betterbid and Rachel Kirkpatrick join the podcast to school pest control operators on marketing moves they should consider now to drive growth in the future.
Attorney, Mark Ruff, joins the podcast to share his expertise in several areas, including wood-destroying organism inspection reports, repair and re-treatment contracts, noncompete agreements, corporate mergers and acquisitions and other topics relevant to pest control operators.
Matt Whiting, who handles mergers and acquisitions for Orkin and other Rollins brands, gives us his take on the pest control M&A market's high valuations, different types of buyers and deals, how pest control companies can increase their values and more.
With the rise of the Delta variant, Jean Seawright is back to walk us through the latest information related to COVID-19 and the workplace. We cover CDC updates, masks, vaccines and a lot more.
Dan Gordon and Donnie Shelton discuss the state of the pest and lawn markets after the first half of 2021 and look ahead to the second half of the year. They discuss digital marketing, a Google algorithm update, the M&A market and much more.
Laura Corbin, president of Spencer Pest Services, talks about how her company gets the most out of its CRM, takes advantages of automation opportunities and uses dashboards and KPIs to run a better business.
Syngenta's Marshall Gaster and Dave Ravel discuss what's driving chemical price increases and how planning ahead and other tactics can help alleviate the challenges for pest and lawn operators.
Analyst, Tim Mulrooney, shares what he's learned by publishing the Pest Index for nearly a year with data from PCO M&A Specialists, how the average pest control company should use this information and his forecast for the industry in 2021 and 2022.
Donnie Shelton & Dan Gordon are excited to announce the launch of PMPIndustryInsider.com. The podcast's new companion website houses all episodes of the podcast, detailed episode show notes, downloads and additional resources for podcast listeners and members of the pest control and lawn care industries.
In an exclusive interview with WorkWave CEO David Giannetto and Real Green CEO Bill Nunan, Dan and Donnie ask about how the two software firms will come together, what's in it for PCOs and LCOs, what's ahead for merchant services and much more.
EOS Visionary Mark O'Donnell explains the power of intentionally using an operating system in your business and options for implementing one.
Real Green Systems' President & CEO Bill Nunan covers the lasting changes of COVID-19, direct mail and the future of tech in lawn care.
Associated Group facilitator Ed Robinson, president of Capacity Building Solutions, talks about leadership development, the power of peer groups and what holds many businesses back.
Certus COO Amy Wilson shares her impression of the pest industry so far and walks through her company's approach to M&A due diligence and integrations.
Moyer Indoor | Outdoor General Manager Bob Williamson discusses how the fifth-generation company with eight service lines survived changing software systems.
Moyer Indoor | Outdoor General Manager Bob Williamson discusses how the fifth-generation company with eight service lines survived changing software systems.
Third-generation PCO Jamie Ogle of LLoyd Pest Control talks about his 90-year-old company's brand-building philosophy, which includes a money-back guarantee to ensure customer satisfaction, unique direct mail messaging and more.
Direct Mail Sample Pieces:
Direct Mail Sample 1
Direct Mail Sample 2
Learn how Yankee Pest Control's Galvin Murphy has translated a "service before self" mindset, including his background in the Marines and as a firefighter, into a growing business and a satisfying career.
Tim Brock explains what steps his company took to keep people employed, access cash and get his business rolling again after enduring a category 5 hurricane.
Blades of Green/BOG Pest's Brad Leahy discusses defining company culture, overcoming hiring challenges and developing leaders from within.
Ron Hodgkins shares how he started the conversation, made an offer and closed the deal to end his business partnership. Plus, Dan and Donnie cover the role buy-sell agreements play.
Dan Gordon and Donnie Shelton review the "overwhelming optimism" they're seeing in the pest control industry so far in 2021. Donnie discusses digital marketing strategy heading into the busy season and Dan touches on pending tax increases.
HR consultant Jean Seawright walks us through how to attract and keep great people, including women; why job boards may be working against you; and how to determine if you should hire a recruiter.
Downloads discussed in this episode:
Ideas for Sourcing Talent
Example Ad to Attract Women Service Professionals
Strategies for Attracting, Hiring, & Retaining Women
Andrew de la Chappelle from PCO Bookkeepers and PCO M&A Specialists talks with Dan and Donnie about which KPIs and ratios are worth obsessing over.
Hear from Coalmarch's in-house expert Rachel Betterbid about the steps PCOs should take to set up successful digital marketing campaigns this season.
Ryan Robinson shares how he's developed a learning culture at Green Drop. He also discusses the Effortless Experience concept and how it applies to the lawn and pest industries.
Virginia Green's Gil Grattan shares how he's grown his company to 40,000 customers and has positioned it to scale.
Mike Romney & Bryant White explain how their culture starts at the top with their 18 core values, including "extreme ownership." Visit Fox Pest at https://fox-pest.com/.
Ian Robinson covers how he's built a sales culture at Massey Services, including tips for recruiting, hiring, onboarding and helping team members evolve.
Pest industry icon Bobby Jenkins of ABC Home & Commercial Services in Texas lets us in on his family's unique business model, how philanthropy plays a big role in his life and why he’s a long way from slowing down.
Eastside Exterminators COO Sharon Roebuck shares how implementing EOS and working within a 90-day framework has helped the firm get organized and acheive its goals.
Kent Edmunds and Blair Burton share how they've created a profit machine out of Paul's Termite & Pest Control, the company founded by their father-in-law.
Mike Rottler of Rottler Pest Control in St. Louis talks about joining and growing the family business and the important of finding mentors in the indusry and fostering relationships with them.
The Business Case for Diversity Truly Nolen President Scarlett Nolen shares how she uses her background in psychology to understand clients and develop employees; how her company is maintaining its culture throughout the pandemic; and how to attract a diverse labor force.
Dan and Donnie review the crazy year we've had and make recommendations for 2021 in the areas of pest control M&A, marketing, sales, customer service, finance, labor and more.
PCO Bookkeepers breaks down their Pest Index in partnership with William Blair, breaking down growth of 140 privately held pest control companies and summarizing the factors that affect the U.S. pest control industry. Download the monthly index at: https://www.sellmypcobusiness.com/
Donnie and Dan break down their favorite sessions and top actionable insights they gained from Coalmarch's 2020 CO2@Home conference.
Andrew Bray, VP of Gov’t Relations for NALP and former NPMA VP of Public Policy, covers how key issues like the environment, labor and remaining “essential” are likely to play out with a new president and congress.
Pest Management Professional magazine's Marty Whitford and Diane Sofranec join Dan and Donnie to discuss their recently published industry data report. They cover how the year is shaping up for PMPs, COVID-19 impacts, opportunities for 2021 and more.
What does the election mean for the industry? Rick Bell, VP of Gov't Affairs and Industry Stewardship at Arrow Exterminators, shares how election outcomes could impact legislation and policy that impacts your pest control business.
What's your private equity acquisition IQ? Andrew Barrows, Director of M&A for Environmental Pest Service, shares insight into EPS purchasing strategy and how firms evaluate a pest control business' value.
Coalmarch breaks down industry averages on spend, lead generation, and cost per lead for pest control companies across some of the fastest growing digital channels. Download the Marketing Benchmark report at: https://www.coalmarch.com/2020-marketing-benchmark-report
The best business owners know they can't go it alone. Scott Steckel, NPMA President and Director of Strategic Development with Plunkett’s Pest Control, shares how peer networks and industry associations can change the trajectory of your business.
When Erin Richardson bought out the family business, she knew she wanted to have a team-first approach at All-American Pest Control. Learn how prioritizing work-life balance, instituting a 4-day workweek, and treating her employees the way she wants her customers to be treated has served her bottom line.
From financial and operational KPIs to digital marketing - technology has shifted the way your business works. Hear from Anti-Pesto's Howard Bright on how new technology has impacted his priorities as a business owner and his growth capability.
The best business owners know that there's a balance between introducing new ideas and finding ways to scale what's working for your business. Learn from Terminix-Triad President and CEO, Burns Blackwell, as he shares how he approaches those conflicting ideals and prioritizes both to promote the growth of his pest control business.
Queue “We Are Family” by Sister Sledge.... If you inherited a pest control or lawn care business, then this episode is for you! Tune into this episode and hear from guest speaker, Tom Gibbons, co-owner of F&W Pest Control and consultant at WorkWave, as he discusses family ties and the challenges to growing a family business. Hear from this fourth-generation business owner as he discusses navigating ebbs and flows of business throughout the decades and gives tips on how to overcome the challenges to growth. Each PMP Industry Insider episode discusses impactful topics, where once applied, can help you grow your pest control business.
How does Artificial Intelligence (AI) play into the future of the Pest & Lawn industries? Learn more about this topic from guest speakers, Kendall Hines and Erik Alburg, co-founders of Lawnbot. Kendall and Erik will discuss the fundamentals of AI, the different ways it can be applied to the pest and lawn industries, and the future impact it could make on the way business owners conduct day-to-day operations. Each PMP Industry Insider episode discusses impactful topics, where once applied, can help you grow your pest control business.
How does pest control relate to Wall Street? Hear from our guest speaker, Tim Mulrooney, an Investment Analyst at William and Blair as he gives insight into his research on the pest market within commercial services. Learn what makes pest management businesses so attractive to the Wall Street crowd as well as Private Equity Investors. Each PMP Industry Insider episode discusses impactful topics, where once applied, can help you grow your pest control business.
With over 1,000 business owners and industry partners registering for their COVID series, hosts Dan Gordon and Donnie Shelton wanted to provide a way to have those conversations and make advice from some of the industry’s best leaders accessible. In this episode, get to know hosts Donnie Shelton (Triangle Pest Control, Coalmarch) and Dan Gordon (PCO Bookkeepers, M&A Specialists), as they discuss their motives behind starting the PMP Industry Insiders Podcast. Each PMP Industry Insider episode discusses impactful topics, where once applied, can help you grow your pest control business.