Retail Doctor Group - Consumer and Retail Transformation Experts: Recent Episodes
Retail Doctor Group
Retail Doctor Group, has developed this series of podcasts to guide retailers through the steps to improve their business fitness as well as most recently, provide insights and opportunity in light of a COVID impacted retail environment.
We will look at strategy, brand power, the point of difference, customer connection, effective people, visual impact, understanding your figures, category and stock management, and how to build your omnichannel strategy.
We will also be publishing our State of the Nation segments where we have invited special guests to provide their perspective in a rapidly changing world.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
PLUS! Your Personal Invite to CES Las Vegas, January 2027 inside!
Episode 51 of The Future of Retail podcast presents a thought-leadership session where Brian Walker, Chair & Founder of Retail Doctor Group, talks to Craig Rispin, business futurist and AI veteran at Future Trends Group, about the rise of amplified intelligence and what it means for retail environments in the lead up to 2035 and beyond.
At the centre of the conversation is Craig's concept of amplified intelligence, a sharper and more practical way to understand AI in retail. The discussion moves beyond artificial intelligence as a technology trend and positions it as a capability layer that can help retailers move faster, remove friction, improve execution, and free people to focus on trust, empathy, reassurance, creativity, and relationship building.
Walker and Rispin also examine the accelerating pace of AI price-performance, the closure of underperforming retail stores, the rise of entertainment-led retail environments, and the opportunity to rethink physical retail through theatre, constant change, and immersive experience. The conversation explores how AI, robotics, 3D printing, augmented reality, logistics innovation, and real-time customer intelligence are converging to change what stores can become.
The episode also includes a personal invitation to join Brian and Craig at CES Las Vegas in January 2027, where business leaders can see emerging technologies, prototypes, robotics, food tech, mobility, entertainment, and future-facing retail applications before they reach the mainstream market.
Key Insights:
- Amplified intelligence is changing retail execution: AI should not be treated only as automation. It can expand human capability, speed, and decision-making across retail environments.
- Retail friction must be removed before experience scales: Poor systems, slow processes, and undertrained teams weaken the customer experience before innovation can create value.
- Physical retail is becoming more theatrical: Entertainment, immersion, theming, and constant renewal are reshaping how customers engage with retail spaces.
- Technology is accelerating store reinvention: AI, 3D printing, robotics, augmented reality, and digital production tools can reduce the time and cost of new concepts, displays, and experiences.
- Logistics will redefine the store role: Future stores may carry less stock, operate more as experience and demonstration centres, and rely on faster fulfilment models to complete the customer journey.
- CES 2027 offers a direct view of the future: The event provides business leaders with exposure to technologies, prototypes, and innovation signals that can reshape strategy, operations, and customer experience.
๐ง๐ต๐ฒ ๐๐๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐ฅ๐ฒ๐๐ฎ๐ถ๐น ๐ฝ๐ผ๐ฑ๐ฐ๐ฎ๐๐ ๐ถ๐ ๐ฎ๐น๐๐ผ ๐ฎ๐๐ฎ๐ถ๐น๐ฎ๐ฏ๐น๐ฒ ๐ผ๐ป
- our website | https://retaildoctor.com.au/podcast-library/
- Apple Podcasts | https://podcasts.apple.com/us/podcast/retail-doctor-group-consumer-and-retail/id1296719257
- Spotify Podcasts | https://open.spotify.com/show/4t6MwidVMqL56wO7yhn6TI
Contact the expert team at Retail Doctor Group for a complimentary 15-minute consult and 3 key insights about your business today.
โ +61 2 9460 2882
โ businessfitness@retaildoctor.com.au
๐ https://retaildoctor.com.au/
๐ Join the conversation
Have a comment on the content? We'd love your feedback!
๐ Invite a Friend
Feel free to share, send via DM, or repost to your network for added commentary.
๐ Download our Latest Whitepaper Now
https://retaildoctor.com.au/rdg-white-paper/
๐ Read the Blog
https://retaildoctor.com.au/rdg-blog/
๐ Learn More About RDG
https://www.linkedin.com/company/retail-doctor-group/about/
๐ Join RDG's Exclusive CEO Community
https://retaildoctor.com.au/ceo-breakfasts/
๐ Subscribe to RDG's Newsletter
https://retaildoctor.com.au/newsletter/
๐ Download Brian Walker's Speaker Pack
https://retaildoctor.com.au/speaker/
Episode 50 of The Future of Retail podcast marks a milestone conversation on the forces reshaping retail demand, labour, footfall, and customer confidence toward 2040.
In this episode, Retail Doctor Group Chair & Founder Brian Walker examines the blue collar outlook for retail with futurist Howard Saunders, looking at how AI, ageing populations, declining footfalls, and changing work patterns will affect retail strategy over the next decade and beyond.
The discussion centres on a major economic shift: as AI makes knowledge more accessible, the value of some white-collar work may compress, while practical skills, trades, infrastructure work, and physical execution gain relative strength.
Key Insights:
- Knowledge work is losing scarcity as AI expands access to information.
- The blue collar outlook changes how retailers should read future demand.
- Declining footfalls will place greater pressure on store network decisions.
- Demographics will reshape who buys, where they live, and how they spend.
- Trust, ingredient scrutiny, and customer scepticism will influence retail value.
This shift changes more than employment forecasts. It changes who has spending power, where confidence sits, and how retailers need to think about demand.
For retailers, this has direct implications for range, location strategy, service models, labour planning, and long-term investment.
This episode sees Brian and Howard picking up a conversation started 4 years ago, giving retail leaders a sharper view of the customer economy taking shape now, and definitively shows why 2040 planning needs to begin now.
๐ง๐ต๐ฒ ๐๐๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐ฅ๐ฒ๐๐ฎ๐ถ๐น ๐ฝ๐ผ๐ฑ๐ฐ๐ฎ๐๐ ๐ถ๐ ๐ฎ๐น๐๐ผ ๐ฎ๐๐ฎ๐ถ๐น๐ฎ๐ฏ๐น๐ฒ ๐ผ๐ป
-
our website | https://retaildoctor.com.au/podcast-library/
-
YouTube | https://www.youtube.com/watch?v=kFeN-zQblVw
Contact the expert team at Retail Doctor Group for a complimentary 15-minute consult and 3 key insights about your business today.
โ +61 2 9460 2882
โ businessfitness@retaildoctor.com.au
๐ https://retaildoctor.com.au/
๐ Join the conversation
Have a comment on the content? We'd love your feedback!
๐ Invite a Friend
Feel free to share, send via DM, or repost to your network for added commentary.
๐ Download our Latest Whitepaper Now
https://retaildoctor.com.au/rdg-white-paper/
๐ Read the Blog
https://retaildoctor.com.au/rdg-blog/
๐ Learn More About RDG
https://www.linkedin.com/company/retail-doctor-group/about/
๐ Join RDG's Exclusive CEO Community
https://retaildoctor.com.au/ceo-breakfasts/
๐ Subscribe to RDG's Newsletter
https://retaildoctor.com.au/newsletter/
๐ Download Brian Walker's Speaker Pack Now
https://retaildoctor.com.au/speaker/
๐ Listen to RDG's Podcasts
https://retaildoctor.com.au/podcast-library/
We're delighted to present a thought-leadership session where Brian Walker, Chair & Founder of Retail Doctor Group, speaks with business futurist Morris Misel on the future of retail, the rise of agentic commerce, and how personalisation is redefining customer value in the lead up to 2030.
At the centre of the conversation is Misel's concept of Humand, a shift in retail toward human-led demand executed through machine capability. The discussion explores how customers increasingly expect routine purchasing to be handled on their behalf, while still demanding relevance, value, and solutions tailored more precisely to individual needs. This reframes retail not as a channel decision, but as a system designed to reduce effort while increasing personal fit.
Walker and Misel also examine the growing role of agentic commerce in removing friction, the changing importance of traditional brand structures, and the opportunity for retailers to deliver more tailored, artisan-like value at scale through technology. The conversation highlights how poor execution and wasted time in retail environments are no longer tolerated when more efficient alternatives exist, raising the bar for service, fulfilment, and relevance.
Key Takeaways * Humand commerce is emerging: Retail is evolving toward a model where human intent is fulfilled through machine-enabled execution. * Friction is becoming unacceptable: Customers increasingly expect routine purchasing to be automated, reducing time and effort. * Personalisation is overtaking generic value: Competitive advantage may shift toward specificity, relevance, and fulfilment rather than broad brand recall alone. * Agentic commerce will reshape purchasing: Intelligent systems may search, decide, and transact on behalf of customers. * Retail must justify time spent: Poor execution weakens the role of physical retail when faster, more accurate alternatives exist. * Technology enables a return to precision: Scalable personalisation may allow retailers to deliver more tailored, high-value experiences similar to historic artisan models.
Contact the expert team at Retail Doctor Group for a complimentary 15-minute consult and 3 key insights about your business today.
โ +61 2 9460 2882 โ businessfitness@retaildoctor.com.au ๐ https://retaildoctor.com.au/
๐ Join the conversation Have a comment on the content? We'd love your feedback!
๐ Invite a Friend Feel free to share, send via DM, or repost to your network for added commentary.
๐ Download our Latest Whitepaper Now https://retaildoctor.com.au/rdg-white-paper/
๐ Read the Blog https://retaildoctor.com.au/rdg-blog/
๐ Learn More About RDG https://www.linkedin.com/company/retail-doctor-group/about/
๐ Join RDG's Exclusive CEO Community https://retaildoctor.com.au/ceo-breakfasts/
๐ Subscribe to RDG's Newsletter https://retaildoctor.com.au/newsletter/
๐ Download Brian Walker's Speaker Pack Now https://retaildoctor.com.au/speaker/
๐ Listen to RDG's Podcasts https://retaildoctor.com.au/podcast-library/
We're delighted to present a thought-provoking session where Brian Walker, Founder and CEO of Retail Doctor Group, chats with AI visionary Chad Lieberman to explore how the 4 pillars of AI in retail are fundamentally rewiring the DNA of search, consumer behaviour, language model learning, and retail commerce overall.
Episode highlights include:
- Why the future isn't "retail without humans" but rather humans amplified by AI
- Chad's bold prediction: your iPhone will join cassette players in the technology graveyard as AI in retail combines with technology and robotics to create truly hands-free shopping experiences
- The strategic roadmap every retailer needs now - from table stakes implementations to the big bets that will separate winners from digital casualties in the race to implement AI in retail effectively
- How to navigate the tension between lightning-fast technological capability and the very human desire for authentic connection
About the 4 Pillars of AI in Retail
Pillar 1 - Awareness & Discovery: Why your website's search bar is about to become as obsolete as a fax machine
Pillar 2 - Enhanced Experience: How multimodal agents transform traditional browsing into personalised conversations
Pillar 3 - Autonomous Service: How customer service is transforming from frustrating phone trees to intelligent agents
Pillar 4 - Future Innovation: The fascinating world of agent-to-agent commerce
This isn't your typical "AI will change everything" conversation. Chad brings real-world implementation experience and a refreshingly honest perspective on what's hype versus what's happening right now in retail boardrooms.
From generative engine optimisation to the ethics of autonomous commerce, we cover the full spectrum of retail's AI transformation - including the slightly eerie question of whether we're creating shopping experiences that are too good to be human.
๐๐ผ๐ป๐๐ฎ๐ฐ๐ ๐ฅ๐ฒ๐๐ฎ๐ถ๐น ๐๐ผ๐ฐ๐๐ผ๐ฟ ๐๐ฟ๐ผ๐๐ฝ ๐ณ๐ผ๐ฟ ๐ฎ ๐ฐ๐ผ๐บ๐ฝ๐น๐ถ๐บ๐ฒ๐ป๐๐ฎ๐ฟ๐ ๐ญ๐ฑ-๐บ๐ถ๐ป๐๐๐ฒ ๐ฐ๐ผ๐ป๐๐๐น๐ ๐ฎ๐ป๐ฑ ๐ฏ ๐ธ๐ฒ๐ ๐ถ๐ป๐๐ถ๐ด๐ต๐๐ ๐ฎ๐ฏ๐ผ๐๐ ๐๐ผ๐๐ฟ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ผ๐ฑ๐ฎ๐.
โ +61 2 9460 2882
โ businessfitness@retaildoctor.com.au
๐ https://retaildoctor.com.au/
๐ ๐๐ผ๐ถ๐ป ๐๐ต๐ฒ ๐๐ผ๐ป๐๐ฒ๐ฟ๐๐ฎ๐๐ถ๐ผ๐ป
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๐ ๐๐ป๐๐ถ๐๐ฒ ๐ฎ ๐๐ฟ๐ถ๐ฒ๐ป๐ฑ
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๐ ๐๐ผ๐๐ป๐น๐ผ๐ฎ๐ฑ ๐ข๐๐ฟ ๐๐ฎ๐๐ฒ๐๐ ๐ช๐ต๐ถ๐๐ฒ๐ฝ๐ฎ๐ฝ๐ฒ๐ฟ ๐ก๐ผ๐
https://retaildoctor.com.au/rdg-white-paper/
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https://retaildoctor.com.au/rdg-blog/
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๐ ๐๐ผ๐ถ๐ป ๐ฅ๐๐'๐ ๐๐ ๐ฐ๐น๐๐๐ถ๐๐ฒ ๐๐๐ข ๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐
https://retaildoctor.com.au/ceo-breakfasts/
๐ ๐ฆ๐๐ฏ๐๐ฐ๐ฟ๐ถ๐ฏ๐ฒ ๐๐ผ ๐ฅ๐๐'๐ ๐ก๐ฒ๐๐๐น๐ฒ๐๐๐ฒ๐ฟ
https://retaildoctor.com.au/newsletter/
๐ ๐๐ผ๐๐ป๐น๐ผ๐ฎ๐ฑ ๐๐ฟ๐ถ๐ฎ๐ป ๐ช๐ฎ๐น๐ธ๐ฒ๐ฟ'๐ ๐ฆ๐ฝ๐ฒ๐ฎ๐ธ๐ฒ๐ฟ ๐ฃ๐ฎ๐ฐ๐ธ ๐ป๐ผ๐:
https://retaildoctor.com.au/speaker/
๐ ๐๐ถ๐๐๐ฒ๐ป ๐๐ผ ๐ฅ๐๐'๐ ๐ฃ๐ผ๐ฑ๐ฐ๐ฎ๐๐๐
https://retaildoctor.com.au/podcast-library/
We're delighted to present a thought-provoking session where Brian Walker, founder and CEO of Retail Doctor Group, chats with retail veteran Paul Greenberg about the evolving landscape of retail in 2025.
Episode highlights include:
Paul's reflections on his non-linear career journey from psychological services to retail, and his current book project "Strings to Rope"
Exploration of how retail has transformed from being physically dominated to a complex mosaic of offers, experiences and expectations
Insights from Paul's extensive experience in non-executive roles, including as executive chair at Woolworths and as co-founder of Deal Direct
Discussion about forward-thinking retailers and innovative business models reshaping the industry
Analysis of how technology is influencing retail at unprecedented rates and what this means for the future Spanning industry insights from both Australia and global markets, this conversation offers invaluable perspective for retail leaders navigating the tension between operational efficiency and meaningful customer experiences.
Drawing from Greenberg's 65 years of life experience and diverse career in retail, the discussion provides a balanced view of retail's technological future while acknowledging the fundamentally human nature of shopping experiences.
๐๐ผ๐ป๐๐ฎ๐ฐ๐ ๐ฅ๐ฒ๐๐ฎ๐ถ๐น ๐๐ผ๐ฐ๐๐ผ๐ฟ ๐๐ฟ๐ผ๐๐ฝ ๐ณ๐ผ๐ฟ ๐ฎ ๐ฐ๐ผ๐บ๐ฝ๐น๐ถ๐บ๐ฒ๐ป๐๐ฎ๐ฟ๐ ๐ญ๐ฑ-๐บ๐ถ๐ป๐๐๐ฒ ๐ฐ๐ผ๐ป๐๐๐น๐ ๐ฎ๐ป๐ฑ ๐ฏ ๐ธ๐ฒ๐ ๐ถ๐ป๐๐ถ๐ด๐ต๐๐ ๐ฎ๐ฏ๐ผ๐๐ ๐๐ผ๐๐ฟ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ผ๐ฑ๐ฎ๐.
โ +61 2 9460 2882
โ businessfitness@retaildoctor.com.au
๐ https://retaildoctor.com.au/
๐ ๐๐ผ๐ถ๐ป ๐๐ต๐ฒ ๐๐ผ๐ป๐๐ฒ๐ฟ๐๐ฎ๐๐ถ๐ผ๐ป
Have a comment on the content? We'd love your feedback... Be sure to let us know in the comments below what you think!
๐ ๐๐ป๐๐ถ๐๐ฒ ๐ฎ ๐๐ฟ๐ถ๐ฒ๐ป๐ฑ
Feel free to share, send via DM, or repost to your network for added commentary.
๐ ๐๐ผ๐๐ป๐น๐ผ๐ฎ๐ฑ ๐ข๐๐ฟ ๐๐ฎ๐๐ฒ๐๐ ๐ช๐ต๐ถ๐๐ฒ๐ฝ๐ฎ๐ฝ๐ฒ๐ฟ ๐ก๐ผ๐
https://retaildoctor.com.au/rdg-white-paper/
๐ ๐ฅ๐ฒ๐ฎ๐ฑ ๐๐ต๐ฒ ๐๐น๐ผ๐ด
https://retaildoctor.com.au/rdg-blog/
๐ ๐๐ฒ๐ฎ๐ฟ๐ป ๐ ๐ผ๐ฟ๐ฒ ๐๐ฏ๐ผ๐๐ ๐ฅ๐๐
https://www.linkedin.com/company/retail-doctor-group/about/
๐ ๐๐ผ๐ถ๐ป ๐ฅ๐๐'๐ ๐๐ ๐ฐ๐น๐๐๐ถ๐๐ฒ ๐๐๐ข ๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐
https://retaildoctor.com.au/ceo-breakfasts/
๐ ๐ฆ๐๐ฏ๐๐ฐ๐ฟ๐ถ๐ฏ๐ฒ ๐๐ผ ๐ฅ๐๐'๐ ๐ก๐ฒ๐๐๐น๐ฒ๐๐๐ฒ๐ฟ
https://retaildoctor.com.au/newsletter/
๐ ๐๐ผ๐๐ป๐น๐ผ๐ฎ๐ฑ ๐๐ฟ๐ถ๐ฎ๐ป ๐ช๐ฎ๐น๐ธ๐ฒ๐ฟ'๐ ๐ฆ๐ฝ๐ฒ๐ฎ๐ธ๐ฒ๐ฟ ๐ฃ๐ฎ๐ฐ๐ธ ๐ป๐ผ๐:
https://retaildoctor.com.au/speaker/
๐ ๐๐ถ๐๐๐ฒ๐ป ๐๐ผ ๐ฅ๐๐'๐ ๐ฃ๐ผ๐ฑ๐ฐ๐ฎ๐๐๐
https://retaildoctor.com.au/podcast-library/
We're delighted to present a thought-provoking session where Brian Walker, CEO of Retail Doctor Group, reconnects with Nikki Baird, VP Strategy and Product at Aptos, for their second illuminating conversation.
Episode highlights include:
- Exploration of the physical store's critical role in creating emotional brand connections for pandemic-influenced younger consumers
- Honest discussion about the inventory pendulum swinging between physical and digital channelsโand why retailers haven't found the right balance
- Fresh insights into the "store of the future" concept, including appointment-based shopping experiences and targeted inventory curation
- Practical considerations about labour challenges and addressing the global phenomenon of deteriorating customer behaviour
- Nikki's candid assessment of agentic AI at NRF 2025โseparating genuine innovation from "shiny object syndrome"
- Provocative discussion about how consumer-controlled AI shopping bots might eventually commoditise retail brands
- Pragmatic evaluation of enterprise-level AI adoption and whether current enthusiasm justifies future cost implications
- The enduring truth that "consumers expect you to solve their loneliness problems" amid technological advancement
Spanning Sydney to snow-covered Colorado, this conversation offers invaluable perspective for retail leaders navigating the tension between operational efficiency and meaningful customer experiences.
Drawing from Baird's extensive career and frequent Forbes contributions, the discussion provides a balanced view of retail's technological future while acknowledging the fundamentally human nature of shopping experiences.
๐๐ผ๐ป๐๐ฎ๐ฐ๐ ๐ฅ๐ฒ๐๐ฎ๐ถ๐น ๐๐ผ๐ฐ๐๐ผ๐ฟ ๐๐ฟ๐ผ๐๐ฝ ๐ณ๐ผ๐ฟ ๐ฎ ๐ฐ๐ผ๐บ๐ฝ๐น๐ถ๐บ๐ฒ๐ป๐๐ฎ๐ฟ๐ ๐ญ๐ฑ-๐บ๐ถ๐ป๐๐๐ฒ ๐ฐ๐ผ๐ป๐๐๐น๐ ๐ฎ๐ป๐ฑ ๐ฏ ๐ธ๐ฒ๐ ๐ถ๐ป๐๐ถ๐ด๐ต๐๐ ๐ฎ๐ฏ๐ผ๐๐ ๐๐ผ๐๐ฟ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ผ๐ฑ๐ฎ๐.
โ +61 2 9460 2882 โ businessfitness@retaildoctor.com.au ๐ https://retaildoctor.com.au/
๐ ๐๐ผ๐ถ๐ป ๐๐ต๐ฒ ๐๐ผ๐ป๐๐ฒ๐ฟ๐๐ฎ๐๐ถ๐ผ๐ป Have a comment on the content? We'd love your feedback... Be sure to let us know in the comments below what you think!
๐ ๐๐ป๐๐ถ๐๐ฒ ๐ฎ ๐๐ฟ๐ถ๐ฒ๐ป๐ฑ Feel free to share, send via DM, or repost to your network for added commentary.
๐ ๐๐ผ๐๐ป๐น๐ผ๐ฎ๐ฑ ๐ข๐๐ฟ ๐๐ฎ๐๐ฒ๐๐ ๐ช๐ต๐ถ๐๐ฒ๐ฝ๐ฎ๐ฝ๐ฒ๐ฟ ๐ก๐ผ๐ https://retaildoctor.com.au/rdg-white-paper/
๐ ๐ฅ๐ฒ๐ฎ๐ฑ ๐๐ต๐ฒ ๐๐น๐ผ๐ด https://retaildoctor.com.au/rdg-blog/
๐ ๐๐ฒ๐ฎ๐ฟ๐ป ๐ ๐ผ๐ฟ๐ฒ ๐๐ฏ๐ผ๐๐ ๐ฅ๐๐ https://www.linkedin.com/company/retail-doctor-group/about/
๐ ๐๐ผ๐ถ๐ป ๐ฅ๐๐'๐ ๐๐ ๐ฐ๐น๐๐๐ถ๐๐ฒ ๐๐๐ข ๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐ https://retaildoctor.com.au/ceo-breakfasts/
๐ ๐ฆ๐๐ฏ๐๐ฐ๐ฟ๐ถ๐ฏ๐ฒ ๐๐ผ ๐ฅ๐๐'๐ ๐ก๐ฒ๐๐๐น๐ฒ๐๐๐ฒ๐ฟ https://retaildoctor.com.au/newsletter/
๐ ๐๐ผ๐๐ป๐น๐ผ๐ฎ๐ฑ ๐๐ฟ๐ถ๐ฎ๐ป ๐ช๐ฎ๐น๐ธ๐ฒ๐ฟ'๐ ๐ฆ๐ฝ๐ฒ๐ฎ๐ธ๐ฒ๐ฟ ๐ฃ๐ฎ๐ฐ๐ธ ๐ป๐ผ๐: https://retaildoctor.com.au/speaker/
๐ ๐๐ถ๐๐๐ฒ๐ป ๐๐ผ ๐ฅ๐๐'๐ ๐ฃ๐ผ๐ฑ๐ฐ๐ฎ๐๐๐ https://retaildoctor.com.au/podcast-library/
We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Martin Newman, renowned retail pioneer and customer champion.
Episode 44 includes:
- Deep insights into the future of AI-driven personalisation and its potential to transform retail after 25 years of unfulfilled promises
- The fundamental shift in consumer power dynamics since the first online transaction in 1994
- How legacy retailers can compete with digital-native businesses like Shein and Temu
- Predictions for retail in 2030, including driverless shopping experiences and robot retail assistants
- The critical importance of maintaining human connection in an increasingly automated retail landscape
- Fresh perspectives on building customer loyalty beyond traditional points programs
- How retailers can create meaningful relationships through personalised experiences, events, and targeted content
- Sneak preview of Newman's upcoming book "ROI Reimagined" and its framework for sustainable retail success
Don't miss this fascinating discussion between two retail industry leaders as they explore the delicate balance between technological innovation and human-centric retail experiences.
Drawing from Newman's four decades of experience - from pioneering e-commerce in 1997 to building a global retail consultancy - this conversation offers invaluable insights for anyone interested in the future of retail.
๐๐ผ๐ป๐๐ฎ๐ฐ๐ ๐ฅ๐ฒ๐๐ฎ๐ถ๐น ๐๐ผ๐ฐ๐๐ผ๐ฟ ๐๐ฟ๐ผ๐๐ฝ ๐ณ๐ผ๐ฟ ๐ฎ ๐ฐ๐ผ๐บ๐ฝ๐น๐ถ๐บ๐ฒ๐ป๐๐ฎ๐ฟ๐ ๐ญ๐ฑ-๐บ๐ถ๐ป๐๐๐ฒ ๐ฐ๐ผ๐ป๐๐๐น๐ ๐ฎ๐ป๐ฑ ๐ฏ ๐ธ๐ฒ๐ ๐ถ๐ป๐๐ถ๐ด๐ต๐๐ ๐ฎ๐ฏ๐ผ๐๐ ๐๐ผ๐๐ฟ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ผ๐ฑ๐ฎ๐.
โ +61 2 9460 2882 โ businessfitness@retaildoctor.com.au ๐ https://retaildoctor.com.au/
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We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Steve Sammartino of Macro3D.
This episode includes:
- AI's evolution from isolated systems to interconnected neural networks
- The "dichotomy economy" split between luxury and budget retail
- The future of physical stores and human experiences
- Predictions for humanoid retail robots by 2030
- Implications for workforce and taxation policies
Don't miss this insightful discussion on how retailers can balance technological efficiency with meaningful human experiences in an increasingly automated world.
We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Dr. Jason Pallant of RMIT University.
This episode includes:
- Insights on the impact of AI and emerging technologies on retail and human interaction.
- The evolving role of physical retail spaces as community hubs and experiential centers.
- The importance of human connection and social experiences in an increasingly tech-driven retail landscape.
- Challenges and opportunities in personalization at scale versus niche, artisanal retail.
- The future of work in retail, with AI augmenting rather than replacing human expertise.
- The need for retailers to focus on solving customer problems and providing unique value propositions.
- The strategic importance of empowering frontline retail staff with technology and data.
Don't miss this insightful discussion on the balance between technological advancement and human-centric retail experiences!
We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with John Ball, the Managing Director of Google Customer Solutions AUNZ.
This episode includes:
- How the current era is seen as a pivotal "technology revolution" that will transform industries and the workforce.
- Advancements in AI and machine learning are driving rapid changes, with a faster adoption curve compared to previous tech revolutions.
- The workforce will evolve, with some jobs changing or disappearing, while new roles emerge - adaptability and a willingness to learn will be crucial.
- Consumers are increasingly expecting personalised, seamless retail experiences powered by data, analytics and technology.
- Emerging technologies like 6G/7G networks, IoT, robotics and humanoids will continue to enhance the retail experience.
- Retailers, especially those with legacy systems, need to embrace change, partner with experts, and adapt to evolving customer needs to stay competitive.
Don't miss this thought-provoking discussion on the intersection of technology, humanity, and the retail industry's future!
In this podcast, Judy, the CEO of Peter Alexander, explores how teamwork and customer feedback fuel innovation, underscoring the necessity for innovation to deliver commercial outcomes. She also delves into cultivating a corporate culture that embraces risk-taking and discusses the supportive role of technology in business development.
We hope you enjoy this conversation!
We are excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Howard Saunders, the retail futurist and speaker. This insightful discussion covers:
- The evolving landscape of artificial intelligence: distinguishing between the hype and the real future potential.
- A comprehensive analysis of dystopian versus utopian views on AI, and its broader implications for humanity and the retail sector.
- The enduring significance of human connection in an increasingly digital world, and how AI can enhance rather than replace these fundamental interactions.
- Insightful perspectives on the future of work, the creative possibilities unleashed by AI, and the transformation of consumer experiences in retail.
We hope you enjoy this session!
We are excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with Marcella Larson, co-founder and CEO of Woven. This insightful discussion covers:
- The current state and future of AI in retail: separating hype from substance.
- Practical applications of AI for retailers and consumers, and how it can transform the shopping experience.
- The importance of data management and the role of AI in personalising customer interactions and driving sales.
We hope you enjoy this session!
We are thrilled to present a new session where our CEO Brian Walker conversed with K D Adamson, renowned futurist and ecocentrist. In this session, we discussed:
- What does the future of AI look like?
- Should we be bothered by AI itself?
- How will organisations/CEOs future-proof themselves with AI?
- How will Chat GPT play an important role in the future for brands?
- Is there a future for bricks and mortar shops?
We hope you enjoy this session!
We welcome our 2023 Inspirational Retail Leader finalist, Shane Lenton, Co-Founder and CEO of The Wishlist Company. Shane talks about how his first few work experiences and how they have shaped and inspired him throughout his career to be the great leader he is today. Enjoy this insightful conversation with our 2023 finalist.
https://retaildoctor.com.au/podcasts/
We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Jaime Cairns, Chief Strategy Officer at Fluent Commerce. In this session we discuss:
- The nature of data in retail - How will retailers of the future cultivate data that is meaningful?
- The future retail experience for customers
- Time as a currency
We hope you enjoy this session!
We welcome our 2023 Inspirational Retail Leader finalist, Feras Keram, Co-Founder and CEO of Pharmacy 4 Less. Feras talks about his greatest role model, his Father, who's great resilience has inspired him throughout his career to be the leader he is today. Feras also delves into where is best ideas come from. Enjoy this insightful conversation with our 2023 finalist.
https://retaildoctor.com.au/podcasts/
We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Paco Underhill, Owner of Peckshee LLC, futurist, motivational speaker and author of multiple global bestselling books โ including Why We Buy: The Science of Shopping published in 27 languages and used in design schools and MBA programs all over the world. In this session we discuss:
- Will physical stores cease to exist?
- What is the role of physical retail in our increasingly technological world?
- What makes airport retail so endearing?
We hope you enjoy this session!
We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Marcella Larsen, Ex-Microsoft, Ex-Salesforce and founder of Woven Group, as they talk about everything AI.ย
In this session we discuss:
- What does the future AI landscape look like?
- How can AI assist retailers?
- Why should CEOs bother about AI?
- What is the link between AI and sustainability?
We hope you enjoy this session!
We welcome our 2023 Inspirational Retail Leader finalist, Paula Maxwell, Head of Retail at Sleepy's. Paula delves into role models that have inspired her throughout her career to be the person she is today. But the thing that sets Paula apart from other retail leaders is her guiding principle - Always being curious, a mantra that Paula puts at the forefront to make a difference for both customers and employees. Enjoy this insightful conversation with our 2023 finalist.
https://retaildoctor.com.au/podcasts/
We welcome our 2023 Inspirational Retail Leader winner, Margaret Porritt, Founder of Feathers Boutique. Margaret empowers women and has been doing so from the very start of her career. She has guided many young women in the fashion industry giving them confidence and sharing her knowledge and expertise in such a fickle industry - many of whom have gone out on their own and created successful fashion brands. We hope you enjoy this inspirational conversation with our 2023 winner.
https://retaildoctor.com.au/podcasts/
Join Retail Doctor Groupโs COO and Head of Insights, Anastasia Lloyd Wallis, as we explore the concept of customer loyalty through:
- Understanding just what loyalty means to customers, and
- How you can build that loyalty with your tribe.
We hope you enjoy this session!
We are delighted to bring you this session in which, Retail Doctor Group CEO Brian Walker is joined by Dr Catherine Ball, Associate Professor, author of Convergence and scientific futurist who is on a mission to demystify emerging tech.
In this session we discuss:
- Should consumers question how much and how easily they hand over data/personal information on themselves to companies?
- What does the future of AI look like?
- Should we be bothered by AI itself?
- How will organisations/CEOs future proof themselves with AI?
- How will Chat GPT play an important role in the future for brands?
- Is there a future for bricks and mortar shops?
We hope you enjoy this session!
In this session RDG CEO, Brian Walker invites Business Futurist and Strategist Morris Misel to discuss the future retail landscape, with a focus on technology and its accessibility.
What is the purpose of technology in retail?
Is all retail governed by technology?
Join us as we delve into what will happen in the future of retail. Listen more here!
In this session RDG CEO, Brian Walker continues his conversation with our guest Business Futurist and Innovation Expert Craig Rispin to discuss some of the levers of the Future of retail.
Join us as we delve into technologies of the future, with further discussions on the omniverse. What do we expect to happen in future years to come in retail? Listen more here!
In this session RDG CEO, Brian Walker welcomes back our guest Business Futurist and Innovation Expert Craig Rispin as we discuss some of the levers of the Future of retail.
Join us as we delve into technologies of the future, with a focus on AR, the metaverse and multichannel retailing. What do we expect to happen in 2030? What will be the new norm? How will it affect consumers and retailers? Listen more here!
In Episode 4, our COO and Head of Insights Anastasia Lloyd-Wallis discusses 8 consumer trends that were identified by RDG Insights Division at the start of 2022 and how they conducted research frequently to truly understand how consumers feel and what we can expect them to do in the next 6-12 months.ย
How has COVID affected consumer behaviour?
What trends have we seen and what trends are we going to see moving forward?ย
We hope you enjoy this session and learn some useful insights!
How are consumers feeling about the year ahead? How will this affect their behaviours with retailers? Plan to grow. Listen to guest speaker Adrian Lemmeโโโโโ, Director, Retail and Gaming Research at Citi and Retail Doctor Group's CEO Brian Walker and COO Anastasia Lloyd-Wallis as we delve into the latest insights from RDG proprietary research into Consumer and Retailer Sentiments.ย
In Episode 3, Anastasia invites Adam Renn from Aussie Broadband to customer behaviour in the past few months and what is bound to happen in the future.
How has COVID-19 impacted the telco space?
What are consumer expectations and how do you give customers what they want immediately?
We hope you enjoy this session and learn some useful insights!
In this second episode, we welcome Damian Walton, President, and CEO of Florsheim APAC. We hope you enjoy the conversation.
Welcome to The Future of Consumers Podcast hosted by our COO Anastasia Lloyd-Wallis. In Episode 2, Anastasia invites Marketing Specialist Lesley Knight and CMO Joanna Robinson from Chatime Group to discuss how to build customer advocates and effectively go beyond the transaction, as well as consumer trends for the near future.
Who are your customers and how can you best represent them?
How do you reward loyalists?
We hope you enjoy this session and learn some useful insights!
What will happen to the Future of Franchising? As we move towards a retail ecosystem for brands, we start to see centralised data and greater brand consolidation as well as customers shopping across multi channels. Join guest speakers: Richard Thame, CEO of Couriers Please, Anthony Grice, CEO of Clark Rubber, and Jake Bromwich, CEO and Managing Director of RAMS as we discuss the importance of Customer Experience and how retailers can effectively create a unique and enhanced experience for their customers. ย
In this session RDG CEO, Brian Walker welcomes back our guest The Retail Futurist Howard Saunders as we discuss some of the levers of the Future of retail.
Join us as we discuss the rapidly evolving consumer mindset, and as we encounter emerging concepts, metaverse development, as well as a robust discussion around whatโs at the heart for this drive for consumption, and how the screen in front of you has truly become your own universe.
The best retail brands are led by some of the most inspirational and visionary leaders. Alongside other aspects, our annual Australian Retail Innovators Awards celebrate innovative retail leaders across the country. This podcast series features insightful conversations between our CEO, Brian Walker and these leaders. In this first episode, we welcome John Papagiannis, Director of Leasing & Retail Solutions and Director of Development and Asset Management for New Zealand at Scentre Group. We hope you enjoy the conversation.
Welcome to the first episode of The Future of Consumer Podcast with our COO Anastasia Lloyd-Wallis. This month, Anastasia invites Mike Ainsworth from Barbeques Galore to discuss our current 'borderless' retail landscape and the importance of understanding how customers interact with brands.
How do customers want to be treated?
How do we connect with customers beyond a transaction?
We hope you enjoy this session and learn some useful insights!
As technology continues to advance, major tech companies are heavily investing in devices and capabilities to open the metaverse to users worldwide. How will this then change the way consumers shop in the future and at which rate? Listen to the conversation between our CEO Brian Walker and Jason Greenwood, our frequent guest from Greenwood Consulting New Zealand on what the future of retail looks like with the growth of the metaverse.
In this month's episode, we welcome Brian Solis, a global innovation evangelist from Salesforce, from the US to discuss the changes in the global retail sector, particularly shoppers' behaviours, that are accelerated by the pandemic. Brian Solis and our CEO Brian Walker will together explore emerging concepts such as "Shopping at the edge" and how retailers can apply new technology and insights to maximize engagement at all touchpoints on the customer journey. We hope you enjoy the session."
Welcome to this latest episode of the Future of Retail Podcast Series. In this episode, we welcome Kelly Slessor, CEO of ShopU, Ahbi Vohra, CEO of Okkular and Matthew Craig, Director of MindArc to join CEO Brian Walker in a conversation about Fluid Retail. When omnichannel becomes a hygiene factor for businesses and technology advances at a rate that we've never seen in history, how can retailers both differentiate and stay ahead of the curve? We look forward to answering these questions.ย
Welcome to RDG's first hybrid event of 2022. In this CEO Networking Breakfast, CEO Brian Walker and COO Anastasia Lloyd-Wallis delivered the most updated consumer and retail trends that will make an impact in 2022 and beyond. We were also delighted to feature Ian Bailey - Managing Director of Kmart Australia in a discussion on his journey with Kmart, the secret behind their success and the sharing of valuable business fitnessโข tips. We hope you enjoy the session.ย
In this first episode of 2022, travel to the future of retail with our CEO Brian Walker and Frank Quix, CEO of Q&A Insights Consultancy from the Netherlands. Frank is also the chairman of the Ebeltoft group โ a global alliance of retail consultancy of which Retail Doctor Group is an elected Australian member of. Join us as we discuss the future of brand and humanism in the retail world, how tech advancement is gradually shifting all aspects of retail from customer experience, supply chains to new retail models. Welcome back and we hope you enjoy the conversation!
In this session, join our CEO Brian Walker in his lively conversation with UK-based futurist and retail evolution champion Howard Saunders, who has continuously challenged the norms. Join us as we discuss the changing consumer mindset in today's rapidly evolving climate, and as we encounter emerging concepts such as the god of data and ego graphics.
Moving through a long period of lockdown, the retail stores have transformed significantly as a result of the changing shopping behaviours and advancement of technology.ย
Join our CEO, Brian Walker, and CEO of Echochamber, Matthew Brown in the UK as they discuss how physical retail evolves with critical implications for retail leaders in the post-pandemic world.
From the way they connect with brands to how they pre-research, consumers have come out of COVID-19 lockdowns with different shopping behaviours and expectations. Strategies that worked a few months ago may no longer entice to your target market.
Join Retail Doctor Group CEO, Brian Walker, RDG COO & Head of Insights, Anastasia Lloyd-Wallis as we welcome our guest speakers: Amber Manning, CEO of Just Cuts, Mahassen Haddad, General Manager of Max Brenner and Stephen Younane, CEO of Retail Prodigy Group as we discuss the importance of Customer Experience and how retailers can apply the latest consumer insights to create relevant experience at all touchpoints.
Cloud services have become a major catalyst in building an efficient model for a modern retail business. In Australia, the number of retailers utilising cloud services in their operation has increased significantly over the past few years.
As a retailer, it is high time you considered the use of the cloud for your business, and if you're already a user, it's time to maximise cloud usage to become the best retailer you can be.
During this session, you will hear directly from: Carpet Court and National Pharmacies Group as well as retail and cloud services experts Retail Doctor Group and Oracle as they help you demystify the cloud.
Welcome to the latest edition of the future of retail podcast series.
As we start to immerse ourselves in the digital stratosphere, we look to the use of technology to power how we engage with customers, a continuation our work in understanding what the future of consumer behaviour in retail will be like.
In this session, join Brian Walker, CEO Retail Doctor Group, and special guest Jason Greenwood as we unpack the latest concept of the metaverse; what this is, what it means for you and how it can power the experience of your customers.
We hope you enjoy this session.
In our latest State of the Nation episode, join Retail Doctor Group CEO, Brian Walker and Head of Insights, Anastasia Lloyd Wallis aas we discuss Building Efficient Retail.
With guest speakers: Tom Leak, General Manager at Rebel Sport, and Marcus Bartlett, CFO of Munro Footwear Group we discuss how to build best in class retail focussing on the critical steps taken to create an efficient retail model from strategy to deployment.
Are you curious about what the future of retail might look like?
In this episode, in collaboration with RetailBiz, our CEO, Brian Walker discusses his outlook on the current retail landscape and what consumer trends that he anticipates will come out of this period into the future.
Welcome to the latest instalment of the Retail Doctor Group State of the Nation Podcast series.
In todayโs session, we are joined by special guests:
- Anthony Heraghty โ CEO Super Retail Group
- Jeff Antcliff โ Executive General Manager Commercial Services Vinnies VIC
- Julie Mathers โ CEO/ Founder Flora & Fauna
- Dene Heath โ CEO/ Founder LiTMUS Retail Group.
Together with Retail Doctor Group CEO, Brian Walker, they dive into the topic of innovation in retail both in Australia and around the world to help you answer the critical questions;
- What is the role of innovation in retail?
- How can you build an innovative culture for your organisation?
- What are the best practice innovations from around the world?
Hi, and welcome to the latest instalment of the Future of Retail podcast series.
In todays session, we are delightedto have Futurist and Innovation Expert โ Craig Rispin join RDG CEO, Brian Walker in delivering some insightful connections for the world of tomorrow speaking on Robotics and Automation.
Through such topics as the what the Democratising of AI and robotics really means for us, Facebooks push into the metaverse, and why in the world of today, we have to look at certain things in retail that can help us and enable us into the future.
Craig Rispin is a Business Futurist and Innovation Expert his expertise is in emerging business, people and technology trends - and how companies can profit from them. For over 20 years, Craig has worked where the future has been created - with some of the most innovative companies in the world in the IT, consumer electronics, internet and broadcasting industries.
If you're looking to improve your business fitness, or for more information, feel free to get in touch with the team via our website โ www.retaildoctor.com.au, email us at businessfitness@retaildoctor.com.au or connect with us on LinkedIn, facebook and Instagram.
Hi and welcome to Retail Doctor Groupโs State of the Nation podcast series.
The recent surge in COVID-19 cases leading to lockdowns across different states in Australia has seen retailers struggling as the majority of the sector is now forced to close.
In this CEO summit, we have invited Natalie Brennan (Muffin Break's General Manager), Carlos Antonius (Chatime's CEO), Joel Hummel (Director of Grenfell's Chartered Accountants), Simon Fonteyn (Group CEO of LeaseInfo) and Belinda McPhee (Director at Trak HR Consulting) to discuss the challenges faced by retailers during the current COVID lockdown, and how retailers can remain agile and effectively cope with the situation.
We hope you enjoy the session!ย
Hi and welcome to the latest edition of Retail Doctor Groupโs Future of Retail podcast series.
In our latest episode, join RDG CEO, Brian Walker as we welcome our latest guest โ Jason Greenwood from Greenwood Consulting. Jason is a sought-after ecommerce speaker and legend of the industry. For 20+ years Jason has had the privilege of helping organisations across ANZ architect exciting, compelling, differentiated, integrated and technically sound digital shopping & brand engagement experiences.
In the session, we discuss the increasing importance of frictionless commerce, the future of retail digitisation, the changes in consumers' brand expectations driven by technological advancements, and how every channel or every physical thing can potentially become a transactional opportunity.
Hi and welcome to Retail Doctor Groupโs State of the Nation podcast series.
As access to physical retail has become challenging during COVID-19, more customers are turning to online shopping. Our latest Retail and Consumer Sentiment research conducted by the Retail Doctor Group insights division shows online sales are the #1 priority for retailers.
Join RDG CEO, Brian Walker, Mindarc's Director Matthew Craig, Gorgias's Strategic Partner Manager APAC Jasper Koolen and Strandbags' Head of Digital & Data Paul Erskine, as we collectively address the topic of Endless Aisle and the importance of optimising omnichannel presence in order to meet the demands of the changing consumer.
We hope you enjoy this session
โ
In this latest episode, we welcome Brian Walker, CEO Retail Doctor Group, and Anastasia Lloyd-Wallis, General Manager and Head of Insights.
At RDG, we've been paying close attention to consumer sentiment or the changing nature of consumer behaviours over the years, and retailer sentiment looking at what the leading retailers, CEOs and boards have been prioritising in their strategic plans and deployment.
In this podcast Brian and Anastasia will be looking at both groups to draw out the gap between what consumers want and retailers' strategies.
We hope you enjoy the conversation.
Welcome to the latest edition of Retail Doctor Groupโs State of the Nation podcast series.
Join our CEO, Brian Walke,r and Head of Consumer Insights, Anastasia Lloyd-Walls, in this latest discussion, where we were delighted to be joined by CEO of Adore Beauty, Tennealle O'Shannessy, and former 7-Eleven National Franchise Manager, Tanya Robertson, as guest speakers to discuss our latest insights into retailer and consumer sentiment, as well as how important it is for retailers to actively close the gap between their implementation and understanding how consumers truly behave.
In our session today, Retail Doctor Group CEO, Brian Walker takes us on a journey - Navigating the Future of Retail โ the seven chapters of the future.
Brian Walker uses over 20 years of experience within the retail sector and draws on experiences from around the world, to predict the retail of tomorrow, today.
Through these chapters, we explore how companies are cementing their place in the future through such insight as;
- Ecosystems, such as Amazon and Alibaba, could generate around US$60 trillion in revenue by 2025.
- Australian E-commerce retail salesย areย expected toย increase toย A$77.1bn byย 2024
- Global annual spending on AI by retailers willย reachย US$ 19.9 billion by 2027
- The annual global gamification market is predicted to generate US$76.3 Billion in revenue by 2030.
We hope you enjoy this session
Welcome to the latest edition of the Future Of Retail.
We are delighted to bring you this session in which, Retail Doctor Group CEO, Brian Walker, is joined by Cameron Ross, Managing Director of Bleuco APAC whose mission is to democratize payments so that merchants and customers have accessibility, flexibility, and autonomy in the way they choose to exchange value with one another.
It's a smart world and Bleu is at the forefront of providing smart financial solutions in the Internet of things.
In this session we discuss:
- What does the future of payments look like?
- Is it actually a priority for the consumer?
- What role will and can the retailer play?
- How value is added in the process?
- How will the fintech sector differentiate itself in the future?
We hope you enjoy this session
If you are looking to improve your business fitness or for more information, feel free to get in touch with the team via our websiteย www.retaildoctor.com.au
Email us onย businessfitness@retaildoctor.com.au, or connect with us onย LinkedInย andย Facebook.ย
One trend that remained strong through all the uncertainty of 2020 is that of sustainable retail.
Far from being a passing fad, understanding environmental and social responsibility is proving to be the best way to build a strong strategy.
But the question remains: what factors are really important to consumers and swaying their purchase decisions?
We talked to consumers to find out that 83% of global consumers consider sustainable practices to be important and 44% of consumers have chosen to buy from a company with sustainability efforts rather than one not know for addressing them.
It is time to transform, but how?
It is clear retailers must embrace environmental and social responsibility. But the big question is, just how do you implement sustainable practices, and what does a sustainable retailer actually look like?
Join our Retail Leaders as they share their experience and insights on best practice examples in our webinar.
Retail Doctor Group CEO, Brian Walker
Retail Doctor Group Head of Insights, Anastasia Lloyd-Wallis
Ben & Jerry's ANZ Impact & Activism Manager, Stephanie Curley
IKEA Netherlands CEO, Paul de Jong
Michael Skou HR Director REMA 1000, and
Javier Goyeneche, Founder & President ECOALF.
If you are looking to improve your business fitness or for more information, feel free to get in touch with the team via our website www.retaildoctor.com.au
Email us on businessfitness@retaildoctor.com.au, or connect with us on LinkedIn and Facebook.
Welcome to the latest edition of the Future of Retail.
In this session, Retail Doctor Group CEO, Brian Walker is joined by HotWax Commerce founder & CEO, Anil Patel to discuss the retail ecosystem of the future.
Anil Patel brings over 25 years of business and technology experience having led award-winning development projects for Quest Telecom, Volvo Commercial Finance, US Bank, Herman Miller, Cabi, United Airlines, and many more. As CEO of HotWax, Mr. Patel works closely with CDOs and CMOs of fashion brands to deliver a unified commerce experience and delight consumers across the globe. Outside of the corporate world, Mr. Patel is deeply engaged in his community, leading the Zero Budget Natural Farming (ZBNF) initiative in India.
In this session we discuss the following points:
- What is a retail ecosystem and what the implications for the future of retail.
- The future role of data value.
- How will shopping centres encompass and entertain a digital & physical customer.
- The role of robotics in the future.
- What does the next stage of the future of retail look like.
If you are looking to improve your business fitness or for more information, feel free to get in touch with the team via our website www.retaildoctor.com.au
Email us on businessfitness@retaildoctor.com.au, or connect with us on LinkedIn and Facebook.
4 in 5 retailers expect online sales to increase post-Covid, and 1 in 2 expect in-store sales to decrease.(Source: RDG Consumer and Retail Sentiments Study).
Retailer leaders must adapt quickly to win in this new retail landscape.
To drive progress through topical discussions and strategic insights, we are thrilled to invite you to our acclaimed State of the Nation series. We will kick off 2021 with a discussion onWinning in the New Retail Landscape: Knowledge is Power.
Join us in understanding how to drive real strategic change in 2021 by delivering an exceptional differentiated omnichannelย strategy with consistent deployment in place. Discussion topics include:
- Building strategy through uncertain times
Daniel Agostinelli | Accent Group | CEO - Omnichannel integration and deployment planning in the 'new normal'
Brian Walker | Retail Doctor Groupย | CEO & Founder - Consumer sentiments andย implications for your 2021 strategy
Anastasia Lloyd-Wallis | Retail Doctor Group | Head of Insights - Key trends in retail property for 2021
Simon Fonteyn | Leaseinfo | Managing Director - Business leadership through 2021
Belinda McPhee |ย TSHR |ย HR Consulting Director
Welcome to the latest edition of The Future of Retail.
In todayโs conversation we are pleased to Welcome Chakyl Camal - Co-founder and CEO of Panthera Group to discuss the Future of Retail Assets with Retail Doctor Group CEO Brian Walker.
Chakyl is passionate about the convergence of digital and in-store retail customer journey and experience. Amongst implementing Panthera's Mall of the Future solutions throughout shopping centres in Australia he is also providing strategic vision and leadership to locate assets that provide strong returns and are well-positioned for unlocking value opportunities across several industries.
In todayโs session we discuss;
- The prioritisation of digital enablement from an asset perspective.
- What do asset managers think about the future in terms of how to maximise revenue from the digital experience?
- Where the asset mindset needs to shift to and how.
- What will it mean for the future of assets when the online piece is perceived as more potent as part of its human experience?
- How shopping centres will evolve and adapt to the way we consume.
For more information please contact us on businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
Future of Retail - Episode 5 - Understanding the Future of Retail.
Join Retail Doctor Group CEO, Brian Walker, in conversation our guest Business Futurist and Innovation Expert, Craig Rispin, as they discuss emerging business, people and technology trends driving change in our world today and into the near future; change management and how can retailers adapt to the future - well, really the new normal!
Craig Rispin is a global Business Futurist and Innovation Expert his expertise is in emerging business, people and technology trends โ and how companies can profit from them.
Craig has over 20 years experience working where the future has been created โ with some of the most innovative companies in the world in the IT, consumer electronics, internet and broadcasting industries.
He is an award-winning speaker and has addressed audiences as large as 16,000 people on 5 continents and has consulted with CEOs of leading companies worldwide.
For more information please contact us on businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
Welcome to this special edition podcast brought to you by the Retail Doctor Group.
In this edition RDG CEO, Brian Walker, speaks with Gabby Leibovich, whoโs recent book release has been described as this years essential Christmas gift for every member of every organisation that aspires to future proof their business.
You can get your copy of CATCH OF THE DECADE from Booktopia, Catch, QBD or wherever you get your books from.
Future of Retail - Episode 4 - The Future of Amazon
Join Retail Doctor Group CEO, Brian Walker, in conversation with guest contributor, AislePlus CEO, Baldeep Gill, as they discuss the Future of Amazon: Customers, Stores, Technology and Data.
Baldeep Gill is a senior leader with 30+ years of global experience working at C-Suite and Board level to drive uplift in challenging circumstances. ย
It's the Grand Final of retail and Christmas is right around the corner. The year has been turbulent and providing certainty within uncertainty to assist our retail community has been our priority. We will finish off the 2020 State of the Nation series with a focus on:ย How to maximise Christmas in a Post-Covid world.
We invite you to join us in this podcast to understand how you can drive real strategic change and improve your retail offer. We will also look into predictions for 2021 amongst the following topics:
- Consumer insights, retail trends and predictions for 2021
Anastasia Lloyd-Wallis | Retail Doctor Group | Head of Insights - The Retail Leaders perspective
Angusย McDonald | Barbeques Galore| CEO - 2021 through the Crystal Ball
Craig Woolfordย | Citi Research Aus/NZ| CFA & Head of Research - Business Leadership through 2021
Belinda McPhee |ย TSHR |ย HR Consulting Director - Business update
Joel Humel |ย Wheeler Grenfell |ย Chartered Accountant
Retail Doctor Group General Manager & Head of Insights, Anastasia Lloyd-Wallis joins CEO, Brian Walker in discussion on the Future of the Retail Consumer and cover insights into such topics as:
- How has COVID-19 impacted Australian consumer behaviour?
- What trends are we seeing with Gen Z / Millennials / Gen X / Baby Boomers?
- What are the consumer trends in ecom and mcom and scom
- What consumer trends do we expect to see continue into 2021?
- What can retailers do to adapt to these changing consumers?
For more information or to download Anastasia's bio click here
The retail year continues to be increasingly turbulent and providing certainty within uncertainty to assist our retail community has been our priority. Through 2020 we have been working with industry leaders to bring these exclusive events to you and we are delighted to invite you to this upcoming CEO event.
Join us to understand how these industry leaders are driving real strategic change and gain key insights. We will also examine the role retailer and consumer insights play in driving strategy and deployment, amongst the following topics:
- The Retail landscape in Australia, Trends and Key Insights
Paul Zahra | Australian Retailers Association | CEO - Retailer and Consumer sentimentย and your future strategy
Anastasia Lloyd-Wallis | Retail Doctor Group | Head of Insights - The Retail Leaders perspective
Derek Wyllie | Dr. Martens | Commercial Director APAC - Leasing and Property update
Simon Fonteyn | Leaseinfoย |ย Managing Director
In this third episode from the Future of Retail series, join our CEO and Founder, Brian Walker in conversation with advisor, David Kindl as they discuss the future of market channels and what this means for consumers and retailers alike.
For more information please contact us on businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
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As access to physical retail has become increasingly challenging during the COVID-19 pandemic, more customers are turning to online shopping. RDG insights data is showing that the average percentage of online retail sales will increase to 15% by the end of 2020, compared with the 2019 figure of 10% (COVID impact). As part of this increasing demand, retailers are responding by providing convenient fulfilment options such as Click and Collect to help improve convenience for shoppers.
Successful โomnichannel retailingโ is key to moving forward for all retailers with โClick and Collectโ as a functional step to delivering much greater and relevant customer experiences.
Retail Doctor Group's Insights Division further proprietary research into consumer behaviour reports that 1 in 3 Australian consumers have used Click and Collect in the last 12 months, with 20% having used it in the last month. Internationally, Adobe Analytics reports that the US Click and Collect orders surged by 208% between 1st April and 20th April this year, when compared to 2019 levels.
What is Click and Collect?
Click and Collect is a delivery system whereby a shopper can purchase products online and then pick up those items from a selected physical store or location operated by the merchant. The in-store staff will receive the click and collect order and prepare the items, so they are ready for the customer to pick-up.
To facilitate a good Click and Collect experience retailers need to connect the online with the offline seamlessly to make sure information about the order and customer are accurate and received in a timely manner for the in-store staff to process. This also relies on good business information systems to be in place to track inventory across all the channels so that Click and Collect orders managed by the chosen eCommerce platform can be correctly fulfilled from the pick-up location selected through the point-of-sale system.
Another aspect to keep in mind is that not all items are appropriate for Click and Collect. Bulkier items such as furniture and large appliances will not likely be picked up from a location by a customer, rather shoppers would rely more on delivery options for these types of larger goods.
The benefits of Click and Collect
Customers who use Click and Collect get to take control of when they pick up their order. This will help customers that find it hard to commit to being at the delivery address within specific times to receive the order.
By offering flexible shipping options such as Click and Collect, retailers can minimise the need for returns and exchanges by allowing a customer to confirm things like size, colour, materials and more before walking out of the store. Staff get the added benefit of being able to upsell when a customer comes to pick up their order in-store.
With retail stores having to apply stricter social distancing practices and policies, e-shoppers can opt to Click and Collect orders meaning less time spent browsing in-store, making it easier for shop staff to manage the flow of people and reducing capacity issues.
Also, if shops are experiencing high demand - due to a sale event or new product launch - Click and Collect can be an excellent option for customers who would like to avoid long queues or spending too much time in a busy shop space. This flexibility has the potential to turn occasional customers into regular ones due to convenience.
Lastly, this system also removes the risk of damage during shipment from the equation. This means improved customer satisfaction and reducing costs related to replacing or refunding damaged products.
5 practical steps to consider when implementing
Click and Collect:
- Clearly understand the goal and benefit to the business that you want to measure.
- Decide on what the experience should look like for the customer from the point they browse your website to make the order to when they pick it up in-store. This could include things like accurate information displayed on your product pages, clear instructions during checkout, SMS notifications to let the customer know when a pick-up is ready and a convenient in-store pick-up experience.
- Understand the capabilities of current business systems for managing Point of Sale, eCommerce and Inventory to ensure they can work harmoniously to facilitate your Click and Collect process.
- Strategically plan on how to promote this feature to customers in-store and online.
- Train staff effectively to understand the benefits of them facilitating Click and Collect orders and make sure it does not conflict with any of their existing KPIs.
What does the future of Click and Collect look like in a post-pandemic world?
As social distancing restrictions begin to loosen, consumers will come out of the pandemic period with access to a broader array of choices when it comes to how they interact with retailers. They will be familiar with delivery options like Click and Collect and it is unlikely they will want to give these options up.
Consumers are still likely to go back to shopping in physical stores to try high-touch items like clothing or even enjoy browsing a department store like the good old days. However, we should all expect that there will be a subset of consumers post-pandemic who will prefer shopping online or using Click and Collect to minimise their time in physical stores. Store models like Nordstrom Local, which is the department storeโs inventory-free online pick-up and service hub, is an indication of things to come and where retail is evolving.
Want to see more? View our webinar here: https://youtu.be/9OaptVEh_rQ
Retail Doctor Group's successful 'Future of Retail' podcast series continues.
In this episode, Retail Doctor Group CEO, Brian Walker,will be joined by LeaseInfo CEO, Simon Fonteyn,ย to discuss the Future of Omnichannel Retail and Property Assets.
Brian and Simon provide their expertise and hands-on experience as they discuss what the future has instore, what the consumer experience will look like and where the value will be held in property assets.
Seventh CEO โSTATE of The NATIONโ summit with leading experts in the industry explores strategies you can implement to ensure you meet the needs and wants of your new consumer.
A round table of CEOs and senior retail leaders will discuss hot-off-the-press information for retailers following the government announcement. The topics and expert speakers include:
- Global retail overview
Brian Walker | Retail Doctor Group | CEO & Founder
- National retail overview and key takeaways for retailers
Dominique Lamb | National Retail Association CEO โ Chairperson Retail Doctor
- Retail overview and key learnings for retailers in the current retail environment
Stephen Domancie | Kathmandu | General Manager Retail & Operations
- Leasing and Property update
Simon Fonteyn | Leaseinfo | Managing Director
- Update to HR matters and benefits
Belinda McPhee | TSHR | HR Consulting Director
- How to interpret the updated Government Stimulus Package
Joel Humel | Wheeler Grenfell | Chartered Accountant
See the full webinar here: https://www.youtube.com/watch?v=k_oTjrlJcwc
Click here to register your interest next State of the Nation webinar: https://www.retaildoctor.com.au/state-of-the-nation-ceo-summit/
Brian Walker uses over 20 years of experience within the retail sector and draws on experiences from around the world, to predict the retail of tomorrow, today.
As a Top 50 Global Retail Influencer and a LinkedIn Top Voice for Retail, Brian's expertise and hands-on experience come to the forefront in the new Future of Retail monthly podcast series. The topics that will be discussed, include:
- The growing divide between buying and shopping
- The intersection of technology and media
- Data is everything: The future of Amazon and Alibaba
- The rise of machines
- What is my reality? (VR/Augmented)
- Fulfillment theatre, the human condition and convenience - the definition of physical retail
- The concept of community
- Sustainability/environmental considerations
Sixth CEO โSTATE of The NATIONโ summit with leading experts in the industry explores strategies you can implement to ensure you meet the needs and wants of your new consumer.
"Strategy without insights is like surgery with a blunt scalpel." - Brian Walker, CEO, Retail Doctor Group.
A round table of CEOs and senior retail leaders will discuss hot-off-the-press information for retailers following the government announcement. The expert speakers and topics include:
- Global and National retail overview
Brian Walker | Retail Doctor Group | CEO & Founder
- Retail in a post Covid world
Neil Stern | McMillanDoolittle | Senior Partner
- Key learnings for retailers in the current rebound environment
Anthony Wilson | Wilson Retail | Founder & Managing Director
- Leasing and Property update
Simon Fonteyn | Leaseinfo | Managing Director
- Update to HR matters and benefits
Belinda McPhee | TSHR | HR Consulting Director
- How to interpret the updated Government Stimulus Package
Joel Humel | Wheeler Grenfell | Chartered Accountant
See the full webinar here: https://www.youtube.com/watch?v=dGpR4EpHZTs
Click here to register your interest next State of the Nation webinar: https://www.retaildoctor.com.au/state-of-the-nation-ceo-summit/
What are the hottest retail trends from around the globe and how to implement them?
Listen now as our CEO, Brian Walker, and Head of Insights, Anastasia Lloyd-Wallis, take a deep dive into both Australian and global retail to help you develop transformative strategies for a successful rebound.ย
Our expert evaluation of innovative retailers from all over the globe brings you the four hottest trends of 2020:
- Omni Integration
- Extreme Convenience
- Extreme Engagement
- Sustainable Practice
The fifth State of the Nation online summit showcases Digital Thought Leadership with clear implementation steps to help build your retail rebound โomnichannelโ strategy during the rebounding phase of post COVID19.
The panel discussion led and facilitated by Brian Walker (CEO of Retail Doctor Group) and Anastasia Lloyd-Wallis (Head of Insights, Retail Doctor Group) focuses on leveraging digital to automate and integrate your business processes and customer experience.
Kelly Slessor (CEO of Shop You) and Joshua Nathanielsz (Enterprise Solutions Architect at Amazon Web Services) join our partners Matthew Craig (Director of Mindarc) and Abhishek Vohra (CEO of Okkular) to answer questions regarding digital transformation and implementation practices.
In this episode, taken from our fourth State of the Nation CEO series, listen to Anthony Grice - Chief Executive Officer Clark Rubber & Driclad Pools, discuss the lessons learnt, the view of the future and leadership during these trying times.
In this episode, taken from our fourth State of the Nation CEO series, listen to Michael Bate - Head of Retail Colliers International Australia, discuss a shopping centre perspective regarding navigation and leadership through crisis and rebound implementation strategies to maximise retailing opportunity.ย
In this segment as part of our State of the Nation webinar, our long time friend, Bernie Brookes, provides a very interesting, pragmatic and thought provoking perspective of the challenges and opportunities, winners and losers, in Australian retail and the role of the boards of the executive in leading through the covid-19 health crisis.
Brand aid is about the uniqueness and point of difference in a business.
โข How are you different? โข How are you unique? โข How are you expressing this uniqueness to the market? โข What are you great at? โข How does it come to this reasoning? โข Does the business have a good sense of the context and landscape? โข Has it formed a position in the market for which it is known ? - this is distinct as trying to be all things to all people and not having a distinct point of difference.
We will discuss branding, marketing, communications, in -store windows and online offer. These must be renewed and innovated upon to capitalise on your point of difference.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
Omni channel is about the eco system or the community that the retailer is building. This is through their in store experience, the way they use social media and their capability to drive their community through business information systems, data bases and the collection of data. The ability to convert this into loyalty programs then leaks to their point of difference. Itโs about their preparedness, planning and deployment of an Omni channel community offer.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
How does you stock supports the point of difference? This is in terms of visual and instore mechanising right through to category mix which can then be linked to performance. Category cardio underpins the point of difference and the best use of available funds as well as generating positive cash flow and margin.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
Do you understand how your business is connected with your customers and how do you monitor this? This means looking at metrics โ customer satisfaction, mystery shopping, research, insights and anything else that can tell you about the consumer experience.
Asking the questions:
โข How customer-centric your business is? โข Do the staff/ leaders talk about customer experiences? โข Does it have a culture of connecting of customers? โข Are there great stories in the company about connecting with customers?
In this podcast, we will discuss methodologies and best practice to build your customer relationships.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
Visual impact is about the theatre of retail. You need to own the space and make a visual impact. This is all about excitement, inspiration and education converting the retails space into something that builds on brand aid and links to strategy. You need to have all the principles of visual merchandising to support this.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
Underneath every businesses sustainable cash flows lies the machinery which we know as Fiscal Physical. These are the core numbers in a retail business โprofit and loss, cash flow and balance sheet. It is about understanding the trends โ how money moves through the business, how it is made, how it is lost and understanding the relationship between the net worth of the investor, balance sheet and cash flow. Ultimately, it is about having a good working knowledge of the numbers and knowing how to improve.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
Effective People Retail Doctor Group, In partnership with the National Retail Association, has developed this series of podcasts to guide retailers through the steps to improve their business fitness.
This week we will discuss Effective people. Imagine that you are starting your first day in a retail business, you walk into the business and ask the boss what you are here to do. There is no sense of outcome in the business, no progress or procedures, no accountabilities, no compliances and no measurement. Effective people is exactly what it implies. How to enable people to be great at their job and move towards a common goal.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.