AutoSuccess: The Podcast: Recent Episodes
Thomas Williams
Join AutoSuccess Magazine as we talk to leading sales professionals from the automotive sales field and find out how they achieve success!
Learn to overcome challenges, improve your bottom line, close the difficult sale, use your time more constructively, set goals, discover how to achieve those goals and much more.
Trent Broberg of ACERTUS discusses the challenges of moving vehicles efficiently and how technology has improved that process, as well as how a logistics provider can help car dealers acquire more inventory.
Arabah Woodberry of JP Morgan Chase discusses industry trends, such as EVs and inventory challenges, as well as some of Chase’s initiatives — from a platform that provides pre-approved customers directly to a dealer’s CRM to their investments in the minority dealer population.
Brock Patterson, national specialty vehicle manager and Braxton Patterson, marketing manager with Reddick Brown Ford in Morrison, Tennessee, discuss how their dealership has developed a niche in performance and specialty vehicles, also converting and upgrading vehicles.
Guru Sankararaman, cofounder of Tekion, explains how updated software can bring automotive retailing into the modern consumer market, how to improve digital retailing processes, his perspective on the EV market and more.
Steve Roessler from DriveCentric discusses how dealerships should be utilizing CRMs in a modern business world.
Evan Riley, the national sales director for Flick Fusion, discusses some best practices for creating engaging customer videos.
Dan Moore, president of Vistadash and COO of DealerBuilt, joins us in the AutoSuccess studio in this episode of AutoSuccess: The Podcast, to discuss DealerBuilt’s acquisition of Vistadash, and the two brands' perspectives on digital marketing for the modern dealership. You can watch the original episode on our YouTube channel.
In this episode of AutoSuccess: The Podcast, Ian Vandenbark, a national trainer and account executive with iA American Warranty Group, joins us to give his advice on being an effective leader to your F&I team. Ian wrote an article about one-on-one meetings in the October issue of AutoSuccess, which he is following up on in this episode. The original article can be found on AutoSuccessOnline.com.
In this audio airing of the Executive Spotlight interview with Velocity Automotive, the Founder, Hugh Hathcock, and Executive Vice President, Kalah Hathcock, discuss why they created Velocity Automotive and how it helps dealerships move into the modern era of auto sales. For the Hathcock's insights into why recon is so important as well as a look into Velocity's sponsorship of AutoSuccess' Champions of Charity program, listen in to todays episode of AutoSuccess: The Podcast.
In this audio airing of the Executive Spotlight interview with Reynolds and Reynolds' VP of Marketing Greg Uland, the experienced marketing exec gives his insights and tips on consumer behavior and relations, F&I sales, updated selling processes, and much more.
To watch this interview, head to AutoSuccessOnline.com or subscribe to our YouTube channel.
In this audio airing of a Dealer Insider interview with Jordyn Crocker, internet sales director, and George Ransom, regional GM, of Hall Mile One Autogroup, we cover the topics important to modern dealerships. These topics include inventory, vehicle acquisition and updates to phone call technology.
Hall Mile One Autogroup, a 17-store operation, offers a great perspective to all of these topics in this episode of AutoSuccess: The Podcast.
In this airing of the Executive Spotlight interview with Chuck Worley, OEM specialist with Naked Lime Marketing, the industry veteran discusses how to bring in high value repair orders through connecting with the consumers. For insights on strategic messaging surrounding fixed operations and thoughts on other current challenges in the auto world, tune in to this episode.
Continuing our leadership series on AutoSuccess: The Podcast, we asked recent guests what daily habits that have helped in their success. Today's episode includes advice from Becky Chernek of Chernek Consulting, Zach Billings of Wikimotive, Travis James of Flick Fusion, Rick Kurtz of Protective Asset Protection, Laura Rowland of iA American Warranty Group and Ryan Pitz of Car Wars.
Listen in to this episode for insights on education, motivation and more.
In this audio airing of a past Executive Spotlight interview, Ryan Powers, the VP of marketing and business development with SoundFox, discusses the importance of the guest experience during the car buying process. From the hold message for call-in customers to those waiting for F&I help in the dealership lobby, Ryan offers his insights to give your customers the experience they want.
Laura Rowland, account executive with iA American Warranty Group, joins us today on AutoSuccess: The Podcast to discuss the who, what, why and how of modern hiring. For insights on what benefits to offer employees and how to make your whole team part of the hiring team, listen in to this important interview.
This episode of AutoSuccess: The Podcast features an audio airing of the Executive Spotlight interview with Kristin Williams, the manager of dealer development with DealerPRO Training. Through her role with DealerPRO, Kristin helps dealership's all around the U.S. evaluate and improve their store processes. Listen in to this episode for insights on what processes Kristin says the nation's top performing dealers are implementing.
In this episode of Auto Success: The Podcast, Rick Kurtz, the senior vice president and chief distribution officer for Protective Asset Protection, discusses how dealers can better strategize F&I profits amid this challenging and quickly changing sales climate. Rick offers insights on inventory and parts shortages, consumer behavior, inflation, training and how all these factors affect F&I.
In this audio airing of the Executive Spotlight episode with Kimberly Cowen, the CEO of automotive marketing company Kymeera, we discuss all things employee relations.
From how to keep your employees happy and the importance of creating a mentoring program, tune in to this episode for some invaluable tips and advice from this executive.
In this episode of AutoSuccess: The Podcast, The VP of Training with Car Wars, Ryan Pitz, gives dealers and their sales team advice on how to have more successful sales calls.
For more information on his company, visit CarWars.com.
In this audio airing of our Executive Spotlight interview with Russell Hill, the co-founder and managing partner of FixedOPS Marketing, the fixed operations expert discusses improving marketing tactics for your service lane through better video, user-friendly websites, increasing your social media presence and more.
This week on AutoSuccess: The Process, we catch up with Beck Chernek, the president and CEO of Cherneck Consulting to hear her thoughts on raising vehicle costs and how that is changing the sales process with subprime buyers. Becky relays insights on refinancing, rising interest rates and more in this interview.
Zach Billings, the co-founder and VP of client performance with Wikimotive, joins us today on AutoSuccess: The Podcast to discuss the very important topic of search engine optimization. Listen to the educational interview for invaluable insights on paid search, video and written content, distance-based SEO rankings, blog posts and more.
In this audio airing of a past Dealer Insider interview, Scott Kunes, the COO of Kunes Auto Group, discusses what makes his organization successful, with insights about community outreach, employee relations, social media marketing and more.
In this leadership episode, past AutoSuccess: The Podcast guests answer the same question: What are the keys to to developing the next generation of leaders? Seven industry experts give their insights on this with ideas ranging from identifying your mid-performing employees to bringing talent back into the physical workplace.
In this audio airing of the Dealer Insider with Janet Feliciano, general manager and dealer principal of Hyundai of South Brunswick, our guest discusses her dealership's hiring practices, service lane, EV trends they are seeing and more.
In todays episode of AutoSuccess: The Podcast, Jason Girdner, the CEO of automotive marketing company TECOBI, joins us to discuss how dealerships can increase profits during this time of fluctuation through better advertising, social media usage and customer communication.
In our second Executive Spotlight episode, we welcomed Hoss Devine, the CEO and founder of Automotive Innovations (AI) to the AutoSuccess studio. Hoss discusses the suite of solutions AI offers dealers, including F&I, recon and training programs, as well as what the future of dealerships will look like.
Leadership from The Atticus Group, Co-Founder Andy McBride and Vice President of Business Development Trevor Patching, join us on AutoSuccess: The Podcast to discuss remaining a competitive employer, creating loyal employees and more hiring trends.
This episode of AutoSuccess: The Podcast features our first Executive Spotlight video interview series episode where we welcomed Veronica Dunford, the VP of strategic partnerships for DealerBuilt, to the AutoSuccess studio. Veronica discusses her background, how DealerBuilt has reimagined DMS and how the company is growing.
This episode of AutoSuccess: The Podcast welcomes Michael LaMotta, the founder and CEO of DOWC, who provides insights on future trends in the auto industry, specifically surrounding vehicle leasing and dealer owned finance captives (DOFC).
Laura Tierney, the managing partner of ARSLoaner, joins Host Thomas Williams to discuss how dealerships can update car loaning practices using a software solution — and ultimately improve CSI scores.
Tony Dupaquier, North American training director for iA American Warranty Group, discusses how accurate F&I information and transparency is beneficial to the customer relationship and the dealership itself.
Matt Stuckey, the president of Stuckey Automotive, discusses how service is integral at his five-store brand.
Casey Coffey, the chief operating officer of Greenway Auto Group, outlines his path into the automotive industry as well as some tips about used car acquisitions and reconditioning.
Mark Paul, CEO of AutoAp, discusses his perspective about the changing landscape of safety recalls, taking a look at AutoAp's recent safety recall industry report.
Travis James, marketing coordinator for Flick Fusion, discusses how salespeople can best utilize video to help them stand out and earn customers' trust better.
If you find yourself flagging on your New Year's resolutions, look to these motivational tips from past guests.
Idaliz Maldonado, the general manager of Hello Mazda San Diego. Idaliz discusses her experience in the automotive world, especially as a woman in a male-dominated industry.
Wesley Gregg of Gaudin Ford, discusses his company's massive business anniversary, the company culture at Gaudin and the NADA show
Arielle Vaughn, training and development specialist for iA American Warranty Group, discusses women in the F&I department.
After a tough couple of years, we have to re-think what "fun" means in the workplace. The pandemic may have changed the rules on what “fun” can look like right now. So, we asked our guests: How do you have fun in your workplace?
Anthony Greenhalgh, director of marketing and sales operations for Rapid Recon, discusses transparency in customer service and internal processes.
Justin Kramer, vice predient of OEM and strategic partnerships for Outsell, discusses how to use artificial intelligence to change the customer experience.
Arnaldo Bomnin, dealer principal of Bomnin Automotive Group, shares his inspiring background story and tells us how he got to where he is now — the no. 1 dealer in the nation.
Ashlee Church, general manager for Volkswagen of Marion in Marion, Illinois, discusses her industry background as well as how to education customers about the invesntory shortage.
Jason Girdner, CEO of TECOBI, discusses how dealerships can overhaul their sales tactics to meet customers where they are … online.
Michael LaMotta, CEO of DOWC, discusses total loss protection programs and how dealers and their customers can benefit from them.
Jonathan Hinshaw, general manager for Northern Colorado Powersports, discusses what skills he has brought with him from the military to automotive and powersport sales and how he thinks the two industries compare.
Anthony Martinez, director of client services for Rapid Recon, discusses his insights on organization, confidence and leadership and more as well as notes the skills that transferred from his Army days to his time in the automotive industry.
James Heyer, owner and operator of H&H Automotive and one of our Veterans & Vehicles honorees, discusses his experience in the automotive industry and how his time in the Marines shaped him.
Mark Paul, president and CEO of AutoAp, discusses how the lack of inventory is creating high profit margins and warns dealers to prepare for when that is no longer the case.
Brad Rea, president and founder of Champtires, discusses the benefits of utilizing used tires as dealerships.
Travis Hafer, the Southeast regional sales director for Naked Lime Marketing, who discusses how salespeople need to adapt to the times and a changing way of selling.
Robert Rice, a retired colonel from the Marine Corps, who discusses why veterans would be a key addition to any workforce.
Miles Edmark, general manager of Edmark Toyota in Nampa, Idaho, discusses how the company has seen many business and market fluctuations over 94 years, and how it has improved its customer service to keep pace with those changes.
Tony Orlando, vice president of marketing services and business development for iA American Warranty Group, discusses customer loyalty and equity mining.
Given the recent nationwide hiring spree, we’ve returned to some of our past guests to learn what qualities they are looking for that set good candidates apart from the rest.
Erin Williamson, director of marketing for HGreg.com, discusses her experience in the auto industry as well as her take on some of the current trends.
Tim James, the chief operating officer for Flick Fusion, discusses using video in your dealership’s marketing strategy.
Steve Middlebrooks, CEO and dealer partner of Heyward Allen Motor Co. in Athens, GA, discusses how his business stands apart with its customer service.
Greg Uland, vice president of brand marketing for Reynolds and Reynolds, discusses digital and online retailing and the benefits of a hybrid business model.
Mike Shell, who is responsible for dealer development for EZTech Platforms, discusses the younger generation and how it prefers to buy cars.
Jason Girdner, the CEO of Tecobie, discusses how to provide your customers with an excellent digital retailing experience.
Craig Vaughn, president of Drivrz Financial, speaks about how he feels that used vehicle leasing is what the auto industry need at this moment.
In this special leadership podcast, we’ve returned to some of our past guests to learn what motivational advice they have been given that has made a distinct difference in their careers.
The industry has been through times of scarcity before. Chip King of ZipDeal discusses how dealers can learn from the past and treat customers in a way that will keep them coming back.
Join us as we discuss with Eric “Frenchy” Mélon how successful dealerships embrace promoting from within and developing their people through the right career path.
Tom Hawkins, dealer principal of Hawkins Chevrolet in Fairmont, MN, discusses some best practices he has implemented at his rural dealership.
Matt Andrus, chief technical officer for Car Wars, and Lamont Toney, product manager for Car Wars, discuss ways dealers can combat inbound spam and outbound spam flagging.
Kim Huffman, the managing partner of Neil Huffman Automotive Group, discusses how her dealership has managed the pandemic and inventory shortage.
Valerie Vallancourt, vice president of marketing for Outsell, discusses how dealers can connect with customers and recapture revenue.
Anthony Martinez is the director of client services, and Anthony Greenhalgh is the director of sales and marketing operations for Rapid Recon. They discuss how to take delays out of the recon process.
This episode is a special presentation from Tim Jackson, director of OEM relations for Activator Dealer Solutions. The presentation focuses on how to engage with customers better through data in the current environment.
Kevin LeSage, the director of digital marketing for Autotrader, discusses strategies dealers can use for continued success amid inventory shortages.
Brian Benstock, vice president and partner at Paragon Honda and Acura, gives his take on recent reactions to industry issues.
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Mark Paul, president and CEO of AutoAp, discusses how dealers can find new revenue opportunities despite the chip shortage.
Carmen Torres, the senior vice president of Agent Sales for iA American Warranty Group, discusses how dealers can access cash to help with their growth and improvement plans.
Dan Jackson, CEO and founder of Driverbase, discusses how the online car-buying journey is changing and how electric vehicles are playing into that change.
Keith Gronau, sales representative for Mark VII Equipment, discusses how the addition of a carwash can be of benefit to a dealership.
This leadership podcast returns to some of our past guests to get their takes on what they believe the most useful leadership skills are.
Eric Brown, CEO and co-founder of inSearchX, discusses how to modify our mindsets to change our outdated notions of digital advertising.
Dennis McGinn, CEO of Rapid Recon, and Ed French, president and principal consultant of AutoProfit and dealer principal of 500 Automotive Group, discuss how dealers can create profit certainty with pre-owned inventory in these turbulent times.
Scot Eisenfelder, CEO of APCO Holdings, discusses changes in the finance and insurance department.
Tim James, chief operating officer of FlickFusion, discusses how videos can help dealers engage with their customers and overcome some negative stereotypes.
On this leadership podcast, we return to our guests to get their insights on how they recharge after suffering a setback or tough time.
Mike Reijonen, sales and distribution manager at Mark VII Equipment, discusses how dealers can improve their ROI by converting their carwashes from loss leaders to potential profit centers.
Gary Marcotte, senior vice president of customer engagement innovation at Outsell, and Guy Super, vice president of sales for Outsell, discuss how dealer groups can connect better with customers.
Chris Gugliotta, senior vice president of WebBuy, discusses some best practices and tips for implementing digital retailing at your dealership.
On this leadership podcast, we’ve returned to some of our past guests to get their thoughts on what resources they recommend to help others become better leaders.
Rusty West, president of Market Scan Information Systems, discusses how dealers can use data and technology to improve the digital retailing experience.
Mike Cochrane, vice president of business development and key accounts for Cafection | Evoca, discusses how dealerships can adapt their services around the customer experience through the COVID-19 pandemic and beyond.
Frankie Russo, founder and CEO of 360 AUTO, discusses how innovative CXM and technology will give auto dealers the edge in 2021.
Mark Paul, president and CEO of AutoAp, discusses how to reduce liability for your dealership and assess how your safety recall process can not only help your sales but also the customer experience.
Dan Jackson, CEO and founder of Driverbase discusses what recommendation engines are and how dealers can utilize them.
Danny Zaslavsky, general manager and partner at Country Hill Motors and product advisor for VinCue, discusses how dealers can update their used car sourcing strategy for the new year.
On this leadership podcast, we’ve returned to some of our past guests to get their thoughts on the impacts of social networking. All of our guests agree that social networking has had a profound impact on business operations and that it will continue to do so.
Matthew Lapolice, business development manager for Mark VII Canada, discusses the benefits of adding automated carwashes to dealerships.
Ken Tomaro, CEO of OptionSoft, discusses how dealers can improve their digital showrooms.
Glenn Hemminger, managing director of UVeye, discusses dealership vehicle inspection processes.
Chris Murphy, president and chief marketing officer of OptionSoft, and Ken Tomaro, CEO of Optionsoft, discuss how dealers can improve their customers' digital retailing experience.
Dennis McGinn, founder and CEO of Rapid Recon, discusses vital metrics dealers should heed in the months ahead.
Atul Patel, co-founder and COO of Orbee Auto, discusses digital marketing and how to best utilize the data you receive to engage with your customers.
Justin DePasquale, vice president of sales for CallRevu, talks about how to unlock hidden growth potential in phone calls.
Dave O'Brien, president and CEO of Quantum5, discusses social advocacy learning and retraining salespeople and service advisors to ask different questions.
Susan Givens and Scott Ghedine of AutoSuccess discuss the virtual NADA 2021 announcement on this special edition podcast episode.
Mark Paul, president and CEO of AutoAp, discusses safety recalls, stop sales and do not drive orders.
In this leadership podcast, we return to some of our past guests to get their thoughts on what daily habits have helped in their success
Bruce Thompson, CEO of CarOffer, discusses how to manage your pre-owned inventory in light of the pandemic's economic impacts and disruptions.
Chris Murphy, president and chief marketing officer for GoGoCar, discusses digital retailing in the car-buying process.
Brianna Stashak, human resources consultant for KPA, discusses the particulars of the Families First Coronavirus Response Act.
Joe Kacala, chief product officer of automotiveMastermind, discusses the used car marketplace changes of late and the use of behavior prediction tools.
Tim James, the chief operating officer of Flick Fusion, discusses vehicle merchandising using video.
Aharon Horwitz, CEO of AutoLeadStar, discusses trends and strategies for the next phase of automotive.
Mike DeLong, vice president of Dealer Services for Covideo, discusses how sales teams can use simple videos to deliver a personalized experience for buyers, differentiate themselves from the competition, and ultimately increase sales.
Jim Binkley, founder and CEO of Binary Automotive Solutions, talks about milestones within his company and how dealers can keep from "racing to the bottom" with successful marketing strategies.
Amy Hughes joins us to discuss navigating the pandemic and beyond and how data is key to doing so.
We've returned to some of our past guest to ask them what one mistake they witness leaders making more frequently than others.
David Adcock joins us to discuss leaning on your partners for support during times of crisis.
Kevin LeSage joins us to discuss bringing the showroom to the customer in the age of the coronavirus.
Mark Paul joins us to discuss how dealers are generating new profits from their inventory.
Dave Robertson joins us to discuss how COIVD-19 has affected vehicle sales and how dealers are conducting F&I remotely.
David Barnhardt joins us to discuss what every dealer should know about identity fraud.
Laura Tierney joins us to discuss Better Loaner Fleet Management And Consumer Car Technology.
We've returned to some of our past guest to ask them how they help a new employee understand the culture of their organization.
Dale Pollak joins us to discuss how dealers can manage their businesses in a manner that will ensure they remain viable and relevant when the market returns to normal.
Susan Givens joins us to discuss the world's current pandemic, the Coronavirus, and the impact it is having on not only Babcox Media, but the automotive industry as a whole.
Joe Henry joins us to discuss the technician shortage and what dealers can do to help solve it.
We're returned to some of our past guest to get their thoughts on what they are doing to ensure they continue to grow and develop as a leader.
Michael Paladino joins us to discuss the importance of improved customer data management.
Chris Collins joins us to discuss strategies to help your Fixed Ops department and why he's giving away a brand-new pick-up truck.
Laurie Halter joins us to discuss her podcast, Carearing, which aims to help female leaders navigate work and life goals successfully.
Todd Smith joins us to discuss how dealerships can better utilize their customer data in their marketing efforts.
Brad King joins us to discuss your inventory photo quality and how that affects consumer trust.
We've returned to some of our past guest to ask them what are some strategies that you found affective when it comes to time management.
We've returned to some of our past guests to ask them what are a few goals your team is looking to accomplish in the upcoming 2020 year.
Jack Humbert joins us to discuss the growth in the used car market and buy here/pay here solutions for your dealership.
Bill Wittenmyer joins us to discuss strategies to cultivate enthusiastic and loyal fans.
Neal Gann, President for LotLinx, joins us to discuss your dealership marketing, and whether you are choosing the right strategies and are you overspending for those chooses.
Courtney Evans joins us to discuss the most common mistakes dealers are making when it comes to ORP marketing, as well as how to measure and maximize ORP results.
Sally Whitesell joins us to discuss how dealers can ensure their service advisors have the foundation they need to build success in the service drive.
We've return to ask some of our past guest to ask them where do your great idea come from within your organization.
Chris Walsh joins us to discuss how dealers can capitalize on the opportunities surrounding the renewed consumer focus on used vehicles.
Michael Salicco joins us to discuss outflanking the competition with proven data-driven marketing techniques.
Mark Harvey joins us to discuss how the right transportation partner can benefit your bottom line.
We've returned to some of our past guests to ask them how do you encourage creative thinking within your organization.
Owen Moon joins us to discuss effective strategies to overcome the false narrative consumers believe about franchise dealerships.
Gina Callari joins us to discuss driving the future of automotive research and shopping.
Anna Puzier joins us to discuss how to streamline your processes to create a better customer experience.
Ken Lohr joins us to discuss how to add monthly billable hours into your service department.
We’ve returned some of our past guest to ask them what are the biggest challenges leaders are facing today.
Scotty Reiss joins us to discuss workplace culture and the Women in Automotive Industry Conference.
Sally Whitesell joins us to discuss how to better keep the attention of your team during training.
Courtney Evans joins us to discuss getting the most from your dealership's third-party data.
We've returned some of our past guest to ask them what advice they would give someone going into a leadership position for the first time.
Eric Turner joins us to discuss accelerating search engine marketing with Artificial Intelligence.
Steve Robinson joins us to talk about recognizing signals to know when it's time for employee training.
We've returned with some of our past guests to discuss ways they are making their workplace a happier and healthier place.
Kevin Bradberry joins us to discuss how dealerships can gain a tactical advantage over price-driven competition.
Morry Patoka joins us to discuss how software can put dealers ahead of or behind their competitors.
Lori Wittman joins us to discuss how dealerships can meet rising customer expectations in a digital era.
Chris Neylan joins us to discuss how tax law changes are affecting auto industry sales.
Don Reed joins us to discuss being a good listener while putting the customer first in the service drive.
As 2018 comes to a close, we’d like to thank each of our listeners as we get ready for a successful 2019.
We've returned with some of our past guest to discuss what thought process or steps they take to stay motivated and inspired, especially when they aren't quite going as planned.
Chris Saraceno joins us to discuss he new series in AutoSuccess, based around his book, The Theory of 5.
Mike Haeg joins us to discuss how dealers can increase their appointment volume and sales.
Becky Chernek joins us to discuss if dealers' F&I practices are leaving them vulnerable to profit leaks.
Noel Walsh joins us to discuss how service and sales departments can work together for the betterment of the dealership.
James Klaus joins us to discuss the processes and tactics dealers can use to improve their lead generation.
Michael Markette joins us to discuss digital assistants and how they can work for your dealership.
We've returned with some of our past guest to discuss what one characteristic, more than any other, they feel help them be an effective leader.
John Grace joins us to discuss the specific steps your dealerships needs to ensure your technology is current and working efficiently.
Valerie Vallancourt joins us to discuss turning one-time buyers into customers for life.
Sean Stapleton joins us to discuss digital marketing and the importance of digital trust.
We've returned to some of our past guest to ask them how they maintain and healthy balance between a work life and a home life.
Jay Nieman joins us to discuss dealing with out-of-state sales and the associated registration and titling transactions.
Jim Roche joins us to discuss how to promote your dealership's service department and keep customers coming back.
Adam Robinson joins us to discuss how dealerships can improve their hiring processes to create a successful team.
Troy Spring join us to discuss traditional versus digital marketing and what might work best for your dealership.
Sally Whitesell of sw Service Solutions speaks with us about making positive impressions with your clients on the service drive.
Mark Haeck joins us to discuss the roles of glass repair in your dealership's service department.
Michael Markette of CallRevu speaks with us about advanced technology for your dealership’s phone system.
Mindy Hennings of ProMax speaks with us about the role of a properly utilized BDC in today's dealership.
Terrance Evans of MetroGistics speaks with us about dealing with vehicle shipping and logistics for your dealership.
Mark Vickery of VinSolutions on revisiting your CRM process to increase your dealership's profitability.
Bobby Gaudreau of Dominion Dealer Solutions on using your CRM as a communications tool in today’s ever-changing environment
Eric Brown of LotLinx speaks with us about using artificial intelligence and machine learning to connect with your dealership's customers and serve them more effectively.
Bill Wittenmyer of ELEAD1ONE returns to discuss increasing the connection between your dealership and your customers.
Sales trainer Marsh Buice returns to discuss ways to discover your potential and then live up to it.
We've returned to some past guest to ask them for strategies they've found effective when it comes to managing their time and tasks.
Compli's Kynzie Sims returns to finish our discussion about risk factors for workplace harassment at dealerships and how to avoid them (Part 2 of 2)
Compli's Kynzie Sims speaks with us about risk factors for workplace harassment at dealerships and how to avoid them (Part 1 of 2)
Joe Jones of Hormann High Performance Doors on why you should make your service and shop doors a design priority at your dealership.
Valerie Vallancourt of Outsell speaks on increasing the effectiveness and accountability of your marketing efforts.
Shane Born of ProMax speaks with us about the correct steps to take when adding or changing software or processes in your dealership.
Don Reed of DealerPRO Training joins us to discuss maximizing repair orders and profits in your dealership's service department.
Sales Trainer Marsh Buice returns to share ways you can recalibrate your thinking in a stressful sales career.
Bill Wittenmyer of ELEAD1ONE on the benefits of the "80/20" Rule of selling, and why going for the close can be a mistake.
Rapid Recon's Dennis McGinn speaks with us about using a photos-first workflow to sell inventory more quickly.
CallRevu's Michael Markette on how to improve the customer experience at your dealership with call connectivity.
Chris Lee, GM of McCarthy Chevrolet, on how to build a dealership to take on the future.
Don Shaffer of Motorcars Toyota speaks with us about fixed operations - its role in the overall dealership operation and ways to better serve customers.
As 2017 comes to a close, we'd like to thank each of our listeners as we get ready for a bright 2018.
AutoSuccess Editor Dave Davis gives his account of how a recent truck purchase through a dealership went — what worked and what could have worked better.
Tom Palermo of Preferred Automotive Specialists, discusses training your techs to reduce turnover.
Darwin Automotive's Phil Battista talks about increasing the visibility and status of your F&I Department.
Trista Eckman of Promax Unlimited discusses the role of women in the automotive and technology industries.
Bill Wittenmyer of ELEAD1ONE speaks with us about the role of teaching and learning in leadership.
Master Trainer Duane Marino of Duane Marino Automotive Solutions shares ways to get out of your own way when selling vehicles.
Outsell's Amanda Meuwissen joins us to discuss the metrics that separate high-performing Websites from ineffective online efforts.
Sales Trainer Marsh Buice joins us to discuss the "shot clock" mentality that can make a difference in your sales game.
Michael Markette of CallRevu joins us to discuss using the phones to boost your dealership's lease retention numbers.
We've returned to past guest to ask them about the most important decisions they face daily as leaders in their company.
Scott Pechstein of Autoweb (formerly Autobytel) on moving customers from online to in-store.
Sally Whitesell of sw Service Solutions speaks with us about steps to take that allow your service department to stand out from the crowd.
Chris Saraceno of the Kelly Automotive Group speaks with us about ways to put value into your sales presentation.
Patrick Fletch of AlloyGator Wheel Protection speaks with us about ways to offer more to your dealership's service customers.
Brian Barlow of Pineapple Crush talks about the difference between advertising and modern marketing, and how to reach consumers with your dealership's message.
AutoMap's Mark Sargeant speaks with us about finding the right inventory tracking solution for your dealership.
Shane Born of ProMax speaks with us about bringing the best out of the Millennials and other generations that make up your staff.
Bill Wittenmyer of ELEAD1ONE talks with us about project management, time management and finding solutions that work for you.
Rob Dunn of the Masters School of Autobody Repair joins us to discuss the staffing of your dealership’s bodyshop — how to find the right level of employment, and how to make the most of their productivity.
DealerPRO Training CEO Don Reed talks about increasing gross revenue and customer service in your dealership's service department.
How can you continue to grow and develop as a leader? We've asked some of our past guest how they stay on track and keep moving forward when it comes to their leadership skills.
Hireology's Adam Robinson speaks with us on changing your dealership's pay plans to attract a new generation of employee.
Todd Smith of ActivEngage talks with us about making the most of live chat in a slowing economy.
DealerCue's Adam Tobias talks with us about evolving your dealership's used vehicle strategy.
Do you know — really know — what's going on with your team? Bill Wittenmyer of ELEAD1ONE joins us to discuss keeping in touch with your team members.
Jason Girdner of TECOBI speaks with us on the evolution of social media advertising for dealerships.
Laura Czarnecki of Ideal Direct Ad Group joins us to discuss finding the correct direct mail solution for your dealership.
Sales Trainer Marsh Buice joins us to share his view on training new leaders - how to select them and what they need from you to succeed.
Outsell's Amanda Meuwissen speaks with us on making the most of your leads in the modern automotive marketplace.
We've asked past guest to share with us what they believe are some of the biggest challenges facing leaders at today's dealerships.
VinSolution's Shelli Clark speaks with us on minding the database gap at your dealership.
Jody DeVere, CEO of AskPatty.com on how your service drive can use communication and body language to make your customers’ experience a pleasant one.
Conversica's John Ruble speaks with us about ways to avoid waste in your dealership's marketing spend.
Chris Miller of Recall Masters joins us to discuss using recalls to reach out to consumers and bring them into your dealership.
AutoSuccess Publisher Susan Givens joins us to share some exciting news about the magazine and what it means going forward for readers and listeners.
DealerVault's Steve Cottrell joins us to discuss ways to use your customer's data to separate your dealership from the competition.
Dennis McGinn of Rapid Recon discusses putting the right people in place to maximize your dealership's recon department.
Autobytel's Scott Pechstein talks about increasing customer engagement on your dealership's Website to bring them into the store.
Sales Trainer Marsh Buice returns to talk about how to lead your team through the schools of sale and life.
Bill Wittenmyer of ELEAD1ONE joins us to discuss ways to make the most of your limited time.
Outsell's Amanda Meuwissen speaks with us about tracking the ROI of your dealership's marketing efforts.
We're returned to some of our past guest to ask them the best ways they've found to get input from their teams when problems arise.
Jim Russell of the Jim Russell Group talks about increasing employee retention and satisfaction at your dealership.
Mike Esposito of Auto/Mate Dealership Systems talks about preparing your dealership's team for success in the coming year.
D.J. Wehby of HP360 joins us to talk about maximizing the ROI on your dealership's marketing spend.
Jeff Cox of Colors on Parade talks with us about taking control of the reconditioning process at your dealership.
Joe Jones, automotive sales director of Hörmann High Performance Doors, joins us to discuss things to take into account when dealing with your dealership’s service bay doors.
Hireology's Adam Robinson discusses the benefits of hiring and promoting from within your dealership, and how to make it a success.
Ken Hill of 700Credit speaks with us about the role of credit and compliance in the modern dealership.
AutoSuccess would like to wish you the best for New Years and is ready to help you take on 2017.
Sales Trainer Marsh Buice returns to speak with us about what goes in to building a successful team at a dealership.
Bill WIttenmyer of ELEAD1ONE speaks with us about building long-term customer relationships at your dealership.
Larry Barditch of Horsepower 360 Automotive Marketing speaks with us on finding the right mix of traditional and digital advertising for your dealership.
AutoSoft's Bryce Veon on ways dealers and leaders can improve the customer experience at their dealership.
We at AutoSuccess hope you had a great holiday, and we're ready to stand with you as we get ready for 2017.
We finish our two-part Dealership Walkaround by speaking with Jay Rosenthal, GM of Rallye Acura.
For our first AutoSuccess Dealership Walkaround, we speak with Jeff Friedberg, GSM of Rally Motors, going in depth to find how his dealership group has found success.
We've returned to some of our past guests to ask them for one characteristic that every leader should possess.
Callbright's Jordan Bentley joins us to discuss the myths and realities of sales training.
Gravitational Marketing's Shannon Everhart joins us to talk about methods for increasing traffic, leads and sales in your dealership.
Outsell's Valerie Vallancourt joins us to discuss the tools and ideas that go into a successful marketing strategy.
LotPop's Jasen Rice returns to discuss dealing with aged inventory, and how to get quicker turns.
Sales Trainer Marsh Buice joins us to discuss the steps that salespeople can take to make themselves exceptional.
James Ochner, GM of I-10 Toyota, talks with us about getting dealership employees to live up to their full potential.
Conversica's Don Crawford joins us to discuss how to engage leads who turn into sales for your dealership.
Bill Wittenmyer of ELEAD1ONE returns to talk about effective ways to bring new employees into the fold.
Latif Qadri of The Best Direct Group talks about taking advantage of direct mail in a digital age.
Sum-Ware's Nathan Anderson shares the importance of follow up in service department retention.
We've returned to some of our past guests to ask how leaders can best encourage the development of his or her employees.
DealerSocket's Julie Jamison joins us to discuss ways to use social media to best connect with your dealership's audience.
AutoAlert's Joey Little joins us to discuss ways to build effective communication strategies within your dealership.
Alex Horvath of PureCars talks about strategies to make the best use of mobile technology when it comes to online shopping and social media at your dealership.
Matt Brown of LotVantage joins us to discuss ways dealers can increase their social media game.
Sales Trainer Marsh Buice returns to conclude our discussion on maintaining confidence in the auto sales game. (Part 2 of 2)
Sales Trainer Marsh Buice returns to discuss how salespeople can maintain their confidence in a competitive world (part 1 of 2).
Callbright's Jordan Bentley returns to discuss engaging customers through social media.
Bill Wittenmyer of ELEAD1ONE returns to talk about beating the average, and what goes into developing the high-producer mindset.
Kevin Butler of Vertical Communications discusses the role of voice communication in your dealership and how to make the most of it.
Keith Sheerly of Drive360CRM talks about fixing your failing CRM, and how to keep it from failing in the first place.
We've returned to past guests to ask them how they, personally, measure their success as leaders.
Len Short of LotLinx joins us to discuss the changing face of social media and online advertising for dealerships.
Adam Robinson of Hireology discusses the place of personality and skills testing in the hiring and placement process.
AutoMate's Mike Esposito discusses the difference between customer loyalty and customer satisfaction, and how to increase them both.
Jeremy Anspach of PureCars returns to discuss the changing role of video in automotive marketing.
Jasen Rice, owner of LotPop, joins us to talk about online pricing strategies and increasing the online visibility of your inventory.
Rebecca Chernek, founder of Chernek Consulting, shares how dealerships can rise to the challenges and opportunities facing today's F&I departments.
Chris Saraceno, co-founder of DealerElite and partner of the Kelly Auto Group, shares with us his "theory of fives," and how to find people who will support you in your personal and professional development.
John Traver of Traver Connect joins us to discuss how to correctly set up and use a BDC for your service department.
Marsh Buice returns to discuss ways to stay positive in a negative environment and make the best of challenging situations.
ELEAD1ONE's Bill Wittenmyer joins us to discuss evolving your dealership for the challenges and opportunities of the future.
Conflict in the workplace is inevitable - we've asked past guests how they handle disagreements when they come up in their businesses.
DealerVault's Steve Cottrell returns to discuss controlling and managing your dealership's data - on YOUR terms.
CarClick 360's Owen Moon joins us to discuss developing effective mobile app strategies for your dealership.
Todd Katcher of Digital Dealership System talks about in-store display technology and its use in the dealership sales process.
Joe Jones of Hormann High Performance Doors joins us to discuss things to consider when building or replacing service bay doors.
Jason Ezell of Automark Solutions joins us to discuss marketing and selling to the car buyers of today and tomorrow.
Callbright's Jordan Bentley discuss how to bring back lost customers to your service department, and how to avoid losing them in the first place.
Hierology's Adam Robinson joins us to discuss the Millennial workforce and their place in the dealership, both currently and in the future.
Todd Smith of ActivEngage returns to discuss ways to increase your Website lead conversions.
Sales Manager Marsh Buice returns to discuss short-term and long-term mindsets when it comes to making the sale.
Bill Wittenmyer of ELEAD1ONE returns to discuss ways to effectively reflect on the past year and get ready for the new year.
AutoSuccess Publisher Susan Givens joins us to discuss ways to move forward as we kick off 2016.
We've returned to past guests to ask if, in their opinion, competition among a team is a healthy activity in the workplace.
Steve Cottrell of DealerVault returns to discuss taking control of access to your dealership's customer data.
PureCar's Jeremy Ansbach joins us to talk about marketing to the Millennial generation, and how they differ from past generations.
Autobytes's Scott Pechstein returns to discuss improving your dealership's sales process in the digital age.
Mark Stringfellow from The Next Up discusses ways to improve the in-store customer experience for customers in your dealership.
DealerRE's Tim Byrd returns to discuss properly setting up a reinsurance agency within your dealership.
DealerApp Vantage's Angel Cruz joins us to examine the role of mobile engagement for your dealership.
Mark Tewart returns to discuss assessing the state of your dealership, and the importance of clear communication.
Interactive 360's Aaron Howerton discusses ways to smooth the transition to a new CRM at your dealership.
Dealer World's Troy Spring returns to talk about building a sustainable — and successful — advertising strategy for your dealership.
Bill Wittenmyer of ELEAD1ONE speaks with us about the value of recognizing agendas on both sides of the sales and management relationship.
Sales Trainer Marsh Buice returns to discuss the importance of discovering, or rediscovering, your mission — both in your career and your life.
For this special leadership episode, we've asked past guests what, knowing what they know now, would they tell their younger selves when it comes to leadership.
ActivEngage's Todd Smith returns to discuss some of the myths and misconceptions of live chat for dealerships.
Adam Robinson of Hireology returns to go over the costs of bad hiring decisions, both for management and for fellow employees.
Russell Hill of RnD Interactive joins us to discuss the role of the dealership's Website in the modern sales process.
vAuto's Dale Pollak returns to discuss how margin compression can affect a dealership, and what can be done to combat it.
MSA Advertising's Larry Barditch returns to discuss ways of staying on target with your dealership's marketing message.
Sales Trainer Marsh Buice returns to examine the role the visualization has in preparing for the worst while expecting the best on the sales floor.
Jody DeVere, CEO of AskPatty.com, returns to discuss the importance of hiring and retaining women employees at your dealership, and the benefits they bring to leadership.
Bill Wittenmyer of ELEAD1ONE returns to discuss bringing, and maintaining, accountability into the workplace.
Jordan Bentley of Callbright speaks with us about creating positive customer experience to build future sales for your dealership.
Mark Tewart returns to discuss the role of resilience in success in both sales and life.
For our 400th episode, we've returned to past guests to ask what they believe their teams need from them, as leaders, so they can live up to their potential.
Harry Siskind of AutoSpin USA talks about the role your dealership's physical appearance plays in its marketing and sales efforts.
Motofuze's Joey Little talks about how dealerships can provide top-of-the-line customer experiences.
Autobytel's Scott Pechstein returns to talk about ways dealers can make the most of their relationships with third-party vendors.
Danny Benites returns to talk about social media - how best to use it, how best NOT to use it, and how to recover from the inevitable mistake.
Russell Grant of DealerVault describes strategies for safeguarding your dealership's customer data.
Bill Wittenmyer of ELEAD1ONE returns to discuss how to, and how NOT to, market to the modern consumer.
Dave Dunn, founder of Masters Educational Services, talks about new challenges for the collision repair business.
AutoMark Solutions' Ken Lees on the changing landscape of online retailing in the automotive world, and what your customers expect from your Website.
DOM360's Robert Donovan on fine tuning free high-value search engine results pages (SERP) for your dealership.
DealerSocket's Nathan Usher on using your dealership's CRM to increase your customer retention.
DealerRater's Ryan Leslie returns to talk about the impact of a service department's reputation on customer retention and sales.
Sales Trainer Marsh Buice on the differences between being a professional and an amateur in the sales game.
Jason Rice, owner of LotPop, speaks with us about controlling your dealership's online inventory search results.
This week, we've returned to past guests to ask how leaders can best encourage creative thinking within their companies.
Bryan Harmon, CEO of CarLister, talks about the changing role of online retailing for dealerships, and what he believes it will bring in the future.
Jack Garrity of Dealership for Life talks about using your service department to build customer loyalty.
Bill Wittenmyer of ELEAD1ONE talks about the difference between being an executive and an executor in your business.
Todd Smith of ActivEngage talks about the importance of proper follow-up when using live chat.
Mark Tewart returns to talk about developing — and keeping — a winning mindset in the sales business.
Danny Benites, GM of Greg Lair Buick-GMC talks about building a loyal customer base and increasing customer retention at your dealership.
Tim Byrd of DealerRE speaks on the benefits of developing a reinsurance company for your dealership.
DealerVault's Steve Cottrell on the importance of protecting the data of your dealership’s customers.
Sales trainer Marsh Buice returns to share his views on staying positive in the face of rejection.
Steve Munyan, president of Hire the Winners, talks about recruiting the right team members for your dealership, along with some pitfalls to avoid.
DealerFire's James Antos and Wes Lungwitz talk about the in's — and out's — of what drives SEO for a dealership.
LEADERSHIP: We’ve returned to some of our past guests to ask what challenge faces leaders today that might not have been the case a few years ago.
Dealer World's Troy Spring returns to talk about finding the right marketing mix between new and traditional media for your dealership.
LotLinx's Denise Chudy on optimizing your dealership’s Website for the customer's Final Moment of Truth (FINMot).
Adam Robinson of Hireology talks about improving your dealership’s hiring practices and adapting it to the modern marketplace.
Hunter Swift, director of sales development for DealerSocket. on holding salespeople accountable for proper CRM usage.
AutoBytel's Scott Pechstein returns to talk about your dealership's mobile marketing and how a virtual showroom can help you forge a relationship with your customers.
vAuto's Dale Pollak returns to discuss the fundamentals — and benefits — of taking a retail-first focus in your dealership's sales strategy.
Larry Barditch of MSA Advertising, speaks with us on sharpening your online efforts and learning about the people shopping your site.
David Lewis, author and president of David Lewis and Associates, talks with us about pleasantly surprising the customer to get them out of a defensive posture.
Automotive branding and video expert Robert Wiesman speaks about using social media to get your message across.
Jim Adams, GM of Frank Fletcher Toyota, speaks with us on providing extraordinary guest experiences.
Sales Trainer Marsh Buice returns to talk about the leader's role in getting — and keeping — momentum, even in hard times.
Ever catch yourself drifting? No matter how focused we are on improving ourselves and our businesses, there are days where your concentration and motivation can lapse. Check out the variety of answers our past guests have provided.
Ryan Leslie, from DealerRater, discusses how reviews not only motivate customers to come to your store, but can motivate a dealership’s employees, as well.
Founder of AskPatty.com, Jody DeVere, returns to discuss the steps you can take to ensure loyalty with female customers at your dealership.
Author and Trainer Mark Tewart returns to discuss the choices salespeople make in their career and the affect those choices have on their success.
Jimmy Vee and Travis Miller from Rich Dealers return to talk about pay-per-click strategies for your dealership, and how to stand out from the crowd.
BODYSHOP: Rob Dunn of Masters School of Autobody Repair talks about getting your dealership's body shop ready for management training.
TRAINING: Author and Trainer David Lewis speaks with us about failure and success on the showroom floor.
ONGOING TRAINING: Cory Mosley of Mosley Automotive returns to discuss the place of ongoing training for your salespeople.
GeoFencing: DealerApp Vantage's Ed Lewis talks with us about how GeoFencing can fit into your marketing strategy.
MINDSET: Sales Trainer Marsh Buice returns to share how he trains his people to keep the right mindset on the sales floor.
CURIOSITY: We've returned to past guests to ask what insights do they find themselves asking from other leaders when they get the opportunity.
Michael Obeso, vice chairman and co-founder of iPreCheck, talks about the benefits of credit prescreening processes, both for the dealership and the consumer.
Vito Finizio of Vacation Adventures International, returns to talk about the effectiveness of promotional prizes in the auto sales process.
HABITS: Dale Pollak, founder of vAuto, returns to discuss seven habits dealers need to break in today's used car sales landscape.
CREDIT SCORE - Don O'Neill of CreditMiner talks about credit scores and the customer experience.
TRADE-INS: Mark Tewart returns to talk about dealing with objections when it comes to trade-ins.
ONLINE ENGAGEMENT — Len Short, founder of LotLinx, talks about streamlining the customers’ search for a vehicle at your dealership
TAKING T.O. - Sales Trainer Marsh Buice talks about giving and taking the turn over, or T.O.
TRACKING: Brian Pasch, CEO of PCG Digital Marketing, talks about keeping track of your dealership's vendors.
UPS: Clint Burns, CEO of The Next Up, talks about the changing structure of the automobile showroom's selling floor.
RELATIONSHIPS: Sean Stapleton, vice president of sales for VinSolutions, talks about building relationships with the modern customer.
Cory Mosley of Mosley Automotive talks about training salespeople for today's customers.
CULTURE: We’ve returned to some of our past guests to share some ways they’ve seen be effective to help new employees understand the culture of their organization.
Tom Ralphs of Kidzpace Interactive talks about entertaining children while doing business with their parents.
Steve Cottrell, founder of DealerVault, talks about the importance of protecting the data of your dealership's customers.
Jamil Zabaneh of J&L Marketing speaks with us about taking control of your digital advertising, and why cookies might not be your best bet.
Tricia Patton of Traffic Builders speaks with us about how mobile apps can benefit your dealership.
FOLLOW-UP: Market Doctor's Debbie Drury speaks with us on the importance of follow up and getting customers' information into your CRM.
SECURITY: Steve Singleton of Security Key Systems speaks about managing the keys of your dealership's inventory.
TRAINING: Sales Consultant Mark Tewart returns to discuss how a salesperson's greatest strengths can become their greatest weaknesses.
SOCIAL STORIES: JD Rucker of Dealer Authority discusses increasing the story volume of your dealership's social media efforts.
RECONDITIONING: Dennis McGinn of Rapid Recon talks about cutting your dealership's reconditioning time to market.
TRAINING: Reese Spivey, general manager of Dealerpeak, discusses effective sales training and overcoming objections.
SERVICE DOORS: Joe Jones of Hormann High Performance Doors, speaks with us about what the proper doors for your service department can mean for your dealership.
LEADERSHIP - We’ve returned to some of our past guests to ask them the question “What is the one behavior or trait you have seen derail a leader’s effectiveness?”
VIDEOS: Automotive Professional Robert Wiesman on the art of crafting sales videos for vehicles.
SOCIAL MISTAKES: Mark Tewart returns to discuss mistakes some dealerships make with social media, and how it can work with traditional media efforts.
MARKETING TO WOMEN: Anne Fleming of women-drivers.com talks about the position of women in the auto marketplace and how to effectively market to them.
GOALS: Sales Trainer Marsh Buice returns to talk about emotional goal setting - how to avoid setting wildly unattainable goals and still make progress.
APPS: Garland Webb, president of DealerApp Vantange, talks about how dealerships can use apps to increase contact with their customers.
SERVICE REVIEWS: DealerRater's Ryan Leslie talks about service reviews - getting them and managing them.
RESPONSIVE WEB: DealerFire's Christian Salazar and Aaron Schinke talk about the benefits of having a responsive website for your dealership.
SOCIAL MEDIA: We’ve returned to some of our past guests to ask them to explain the impact that social networking and Web 2.0 has made on their organization or themselves personally.
APPOINTMENTS: Danny Benites, general manger of Gres Lair Buic-GMC, talks about turning your Internet department into your appointment department.
SOCIAL: Ryan Holtz, marketing manager of Zender Ford, talks about how, and why, to increase your dealership's following on social media.
VIDEO: Internet Marketing Manager Robert Wiesman returns to give concrete steps to take to improve your marketing videos.
SOCIAL MEDIA: JD Rucker of KPA Digital Marketing talks about improving your dealership's social media presence.
PERSISTENCE: Marsh Buice, general sales manager of of Mark Dodge, Chrysler, Jeep speak with us on the line between pushy and persistent, and how to make sure you're on the right side.
LEADERSHIP: Jim Adams, general manager of Frank Fletcher Toyota in Joplin, Missouri, returns to finish our discussion on leaders setting examples for their team (Part 2 of 2).
LEADERSHIP: Jim Adams, general manager of Frank Fletcher Toyota in Joplin, Missouri, speaks on how leaders can set examples for their team (part 1 of 2).
PROFITS: vAuto Founder Dale Pollak returns to discuss increasing sales and profitability in your used vehicle department.
Kevin Bradberry, president and CEO of TK Worldwide, talks with us about recruiting the right people for your dealership's BDC.
We ask past guest to give us their advice to someone going into a leadership position for the first time.
WorldDealer's Paul Accinno returns to talk about various steps your dealership can take to engage the online customer.
Larry Barditch of PureCars discusses how to get consumers the right information to win their online interest for your dealership.
VinSolutions' Dan Moore talks about different ways of increasing your dealership's online profitability.
J&L Marketing's Russell Grant returns to explain how gift campaigns can get qualified buyers, not gift seekers, into your dealership.
Terry Gibson, regional vice president for Engage To Sell, talks about using live chat technology to get the most of your online traffic.
Robert Wiesman returns to discuss how salespeople can create their own personal brand, and then get it into the marketplace.
John Howard of GE Capital Automotive speaks with us on the benefits to dealerships of offering private label financing to customers.
Bill Wittenmyer, partner at ELEAD1ONE talks about finding the right CRM system for your dealership, and how to fit it into your existing processes.
Scott Kaskocsak, VP of sales and national accounts at Strategic Marketing, talks about making a direct mail campaign work for your dealership.
Sales consultant Mark Tewart returns to share how salespeople can maintain gross profit in the digital age.
Sales Manager Marsh Buice returns to talk about how to be the right kind of consistent in your sales career.
We’ve returned to some of our past guests to ask them what methods have proven most successful for them when they are trying to gain commitment and confidence from their team.
Brad Simmons of ClearMechanic talks about building trust with consumers in your service department.
DealerFire's Christian Salazar talks with us about how your dealership can gain first-party leads, and why it should strive to do so.
Glenn Pasch of PCG Digital Marketing joins us to discuss using the right tools to clearly communicate your dealership's message.
Rick McLey of Interactive 360 discusses ways your dealership can embrace social media to build brand.
Robb Azaren, national lead generation manager for ProMax Unlimited, talks about taking control of your dealership's leads.
WorldDealer's Paul Accinno returns to explain how white hat SEO marketing strategies can rank you higher on Google.
Andrew DiFeo, general manager of Hyundai of St. Augustine in Florida, talks about the path of hiring and training salespeople for your dealership
Dave Dunn of Master's Educational Services returns to talk about updating the way your dealership's body shop does business.
Sales professional Robert Wiesman returns to talk about smartphone strategies for salespeople.
DealerRater's Ryan Leslie talks with us on what reputation management can really mean for your dealership.
Mark Tewart returns to talk about why dealerships need to take another look at their processes and change for the revised road to the sale.
Marsh Buice, sales manager of Mark Dodge, Chrysler, Jeep, returns to talk about momentum: How some people lose it, and how you can keep it.
Nick Odizor, National Sales Supervisor for Callbright, talks about the role of the telephone in sales in the age of the Internet.
We’ve returned to some of our past guests to ask them that, as a leader, which is most important for an organization: the mission, core values or the vision.
Terry Gibson of Engage To Sell talks about live chat and how to get the most of your online traffic.
Sean Bradley, founder and CEO of DealerSynergy, talks about ways salespeople can master their craft and rise to the next level.
Scott Pechstein of Autobytel talks about understanding the online buying behaviors of today's auto consumers.
John Traver, CEO of Traver Connect, talks with us about utilizing the phone as a main sales tool.
Russell Grant of J&L Marketing talks about the importance of an owner marketing program to keep your customers from becoming someone else's Internet leads.
Mark Tewart, author, consultant and president of Tewart Enterprises, talks about the habits of the successful salesperson.
Sales trainer and manager Marsh Buice returns to talk about the importance of making your employees feel valued.
Fran Taylor of Taylor Techniques returns to discuss steps dealers and salespeople can take to increase their sales today.
Greg Kelly of AIS Rebates speaks with us about taking charge of incentives in your dealership.
Sales Professional Robert Wiesman returns to talk about using video to promote your personal brand.
We’ve returned to some of our past guests to ask them how, as an organization gets larger, can a leader keep the feel and inspiration of a “start up” going for their employees?
Kevin McMillen of Microsoft Cloud Services, offers information about moving your dealership's computer processes to the cloud.
WorldDealer's Paul Accinno returns to discuss the pros and cons of marketing your dealership with cable and broadcast television.
AULTec's Christian Thornton returns to complete our discussion on how dealerships can own their own marketing consistently across different media.
AULTec's Christian Thornton talks about the importance of getting personal with your branding (part 1).
Sales trainer Marsh Buice returns to talk about keeping your sales team motivated and encouraged.
Author and vAuto founder Dale Pollak returns to share his views on taking your used vehicle operations to the next level in 2013.
Robert Wiesman, a sales professional at Massey Hyundai in Hagerstown, MD has developed himself into a brand. We ask him how he did it, and what advantages this type of marketing can bring.
We’ve returned to some of our past guests to ask them to describe a memorable challenge they faced personally as a leader, and how they met or overcame it.
PCG Digital Marketing's Brian Pasch offers his opinion on how dealers can prepare their dealerships - and their personnel - for the new year.
David Metter of Hooklogic returns to talk about how the right customer relationship management system can help sell cars for your dealership.
Bruce Thompson, founder and CEO of RedBumper, returns to talk about finding your dealership’s DNA inventory.
SocialDealer's Brent Albrecht returns to discuss using social media to get information about your competitors.
AJ LeBlanc, co-founder of Car-Mercial, returns to talk about using video to expand the reach of your dealership.
Author and consultant Mark Tewart returns to discuss the traits of professionals and how to set yourself apart from the pack.
Russell Grant of J&L Marketing returns to discuss ways to use strategic data-driven marketing effectively.
Jason Hauk of Sharp Cars and Dealer Marketing Concepts talks about the place of detailing in turning your inventory.
We’ve returned to some of our past guests to ask them for some resources they would recommend to someone looking to gain insight into becoming a better leader.
Glenn Pasch of PCG Digital Marketing on how a little focus on customer service can go a long way for your dealership.
Worlddealer's Paul Accinno speaks on developing a marketing strategy for your dealership in today's challenging marketspace.
Todd Smith of ActivEngage returns to discuss common mistakes dealers make on their Website.
Jacob Emerick of Dealerfire talks about getting your dealership out on the mobile communications highway.
Russell Grant of J&L Marketing returns to talk about keeping the customer happy with your dealership and returning to it.
Mark Tewart returns to examine the ways successful salespeople prepare to "get lucky" in their careers.
Rapid Recon CEO Dennis McGinn talks about getting the most out of your used-car reconditioning process.
HookLogic's David Metter returns to discuss ways to deal effectively when your dealership finds itself with too many leads.
Jeff Doerrer, sales manager for G&A Marketing, talks about giving customers the optimal sales experience.
Sales Manager Marsh Buice returns to speak on how dealership can go from survival mode into growth mode.
We return to some of our past guests to ask them how they’ve evolved as a leader, and what are the greatest lessons they’ve learned on that path.
Richard Libin, president of Automotive Profit Builders, talks about common missteps salespeople make on the path to the sale, and how to avoid them.
Ed Parkinson, Vice President of Automotive Solutions at Contact at Once, talks about the benefits of live chat to your dealership's sales efforts.
Jeffrey Schwartz, CEO of Mota Motors, talks about the advantages of selling certified pre-owned vehicles.
Eric Weisgarber of AMG talks with us on the steps needed to have a successful direct mail campaign for your dealership.
Vito Finizio, promotional consultant to Vacation Adventures International, talks about using promotional prizes to bring customers to your dealership.
Todd Kinzle, president of Auction Genius, talks about the best ways to use auctions to stock a dealership's auto inventory.
Glenn Pasch of PCG Digital Marketing returns to discuss the value of ongoing education for the auto sales professional.
Russell Grant, vice president of sales for J&L Marketing, talks about integrating your online marketing efforts to their fullest.
Mark Tewart returns to talk about basic business practices for your dealership in both good economic times and bad.
Bill Murphy, owner of Add Label, discusses best practices for point of display information at your dealership.
Marsh Buice, sales manager of Mark Dodge, Chrysler, Jeep, returns to talk about setting yourself up for success on the sales floor.
Brent Albrecht, marketing director of SocialDealer, talks on best practices to use for your dealership's social media efforts.
This week, we’ve returned to some of our past guests to ask them a question: What is the one most important factor you’ve found in creating an effective team dynamic, and why?
Peter Burnham, vice president of sales at Hormann Flexon, talks about designing an effective work environment for your service department.
We speak with Jimmy Vee and Travis Miller of Rich Dealers about using a common sense approach to marketing your dealership.
Sean Stapleton of VinSolutions speaks with us about applying some CRM best practices to your dealership’s situation.
Brian Pasch, CEO of PCG Digital Marketing, shares with us ways of keeping your CRM system fresh to bring people into your dealership.
HookLogic's David Metter speaks with us about using e-commerce and the “zero moment of truth” to bring shoppers to your dealership.
Nicole Case of Naked Lime Marketing speaks on building a digital marketing strategy for your dealership.
Kendall Billman of VinSolutions talks with us about putting the data you could be gathering from your Website to use.
Howard Ross of Cook Ross, Inc, joins us to discuss how to create a powerful organizational community in your dealership.
Chris Lewis of Dominion Performance Network speaks with us on the difference between using subscription- and performance-based lead generation sites.
We've returned to some of our past guests to find out how they maintain and hone their leadership skills.
The staff of AutoSuccess wishes you a happy holiday season, and hopes that 2012 is your most successful year yet.
Dale Pollak of vAuto returns to talk about steps dealers can take to make the most profitable used vehicle acquisitions
TrafficBuilder's Tricia Patton joins us to discuss ways to effectively market your dealership's service department.
AJ LeBlanc of Car-Mercial speaks on the value of including video in a dealership's path to the sale.
Mark Tewart of Tewart Enterprises returns to talk about the importance of proper follow up in the sales process.
Jesse Biter of Dealers United describes the challenges facing family-owned and single-point dealerships in a world of large auto groups, and how to overcome them.
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For episode 150, we’ve asked some of our past guest what are the qualities of a great leader, and what are the traits better avoided.