Retail Redeveloped: Recent Episodes
Adam Williams CRE
Retail Redeveloped — the Podcast will broaden the listeners’ perspectives through intimate and honest conversations with our host, Adam Williams, and guests who’ve made the market’s retail and real estate history, along with those who are shaping its future. Listeners will find something entertaining, exciting, and electric here -- and so will anyone who likes to "shop 'til they drop."
Why is company culture so crucial to branding and the customer experience?
Today we’re joined by Jim Ingles, President of Inglis Retailing and author of Breakthrough Retailing: How a Bleeding Orange Culture can Change Everything. Jim is a world-renowned expert with sixty years of experience in the retail home-improvement industry and a former Executive Vice President of The Home Depot company.
Listen along as we take an inside look at retail expansion strategies for large-box retailers, what made Home Depot the largest home center in the world, and how company culture helps grow market share.
The Fundamental purpose of both digital media and brick-and-mortar retail are rapidly changing.
Today we’re talking through those changes with Retail Prophet, Doug Stephens. Doug is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Coca Cola, and Intel.
Listen along as we discuss how brand media impressions take place within brick-and-mortar, what the metaverse is and how it will radically change retail, and what's next for the market in a post digital world.
As the world continues to emerge from the COVID-19 Pandemic, IPSOS’ Latest E-Commerce Experience Report reveals how grocery stores and quick service restaurants have altered their customer service and which brands come out on top.
Today we’re joined by Carlos Aragon, Vice President at IPSOS. IPSOS is one of the largest consumer data aggregators on the planet.
Together we'll take a deep dive into the latest IPSOS report and discuss why 3/4 of consumers are continue with their online purchasing behavior. Listen along as we discuss what the continued online behaviors means for retailers, how we see the consumer acting as we move forward, and why retail is all about data.
Mall of America is not your typical mall. Instead it is truly an entertainment destination. What makes Mall of America different is its sheer size. In short the mall is massive with a sprawling 5.5 million square feet, 7 acre indoor theme park, 520 stores, 60 dining establishments, 2 hotels, and and a dozen other attractions.
Today we’re joined by Jill Renslow, Executive Vice President of Marketing and Development for Mall of America. Renslow works with top Mall leadership to provide direction and vision for the expansion to the Mall.
Listen along as we discuss how 5 and one half million square feet pivoted during the Coronavirus Pandemic and what’s next for the destination
To stay relevant, retailers are turning their brick-and-mortar storefronts into experience immersion tools.
Today we’re joined by Howard Tiersky, Founder & CEO of FROM, the digital transformation agency and author of Winning Digital Customers: The Antidote to Irrelevance.
Listen along as we discuss how retailers can leverage digital to provide a greater customer experience and value proposition to the consumer; how legacy retailers are adapting to compete with digitally native brands; and why organizations may resist change
Howler Bros, One of the coolest emerging men’ s clothing brands, tells us how experiences drive everything in retail whether its in store or DTC.
Today we’re joined by Rick Wittenbraker, Chief Marketing Officer for Howler Brothers, a clothing brand with timeless style of sports with modern influence from waves, water, geography, fashion and art
Listen along as we talk through how Howler Brothers evolved from a digitally native brand to having a presence in retailers across 4 countries, the why behind the brand and how they work, and how they strategize for their ecommerce store front vs their brick-and-mortar strategy.
Retailers are working hard to stay relevant in a post pandemic world. Those that will continue to thrive have found a balance between a solid omnichannel e-commerce site and experiential brick-and-mortar retail.
Today we’re joined by Michael Osborne, President of Wunderkind. Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale.
Listen along as we discuss how retailers can gather behavior data in exchange for a better consumer experience, why the halo effect leads to customer loyalty, and how online data and experiential brick-and-mortar retail can coexist.
After a devastating 15 months on the service industry, and two missed Queen's Feasts (July 2020 and Jan. 2021) due to COVID, Charlotte Restaurant Week is back, kicking off this Friday, July 16 and running through July 25. Due to restaurant staffing shortages, this year's Restaurant Week is scaled back to 41 restaurants in a five-county footprint.
Today we're joined by Bruce Hensley, who co-owns Charlotte Restaurant Week with his wife, Jill.
Listen along as we discuss why this years restaurant week is more important than ever (and why you need a reservations), how the community can help restaurants get back on their feet post pandemic, and what changes are rapidly happening within the food industry.
The Coronavirus Pandemic accelerated growth in Charlotte and made businesses either adapt or shutter their doors.
Today we’re joined by Katie Peralta Soloff, Reporter for Axios Charlotte. Axios Charlotte, formerly Charlotte Agenda, is a modern local news organization that exists to make Charlotte smarter and better connected.
Listen along as we talk through the ever changing retail landscape, what the closing of legacy staples means for the Identity of Charlotte, and as we discuss what’s next for the city.
The biggest disruption to the grocery sector over the course of the pandemic has been grocery delivery.
Today we’re joined by Pradeep Elankumaran, CEO and Cofounder of Farmstead. Farmstead is an artificial intelligent powered farm-to-doorstep delivery startup out of California.
Listen along as we discuss the artificial intelligence delivery interruption in the grocery sector, Why farm to doorstep delivery is thriving above other grocery delivery services, and what’s next for the grocery sector.
How can we use data to analyze how the market will bounce back post pandemic?
Today we’re joined by Chuck McShane, Director of Market Analytics for Costar. Costar is the leading provider of commercial real estate information, analytics and online marketplaces.
Listen along as we discuss consumer revenge spending habits, which categories have done well through the pandemic and which will continue to dominate, and what's next for retailers as we move out of the Coronavirus pandemic.
Is South End still the industrial district in Charlotte or has it turned into more of a Midtown district?
Today we’re joined by Clayton Sealey, or as you may know him online CLT Development, to take a deep dive into where South End came from and what the future of the neighborhood looks like.
Listen along as we discuss why South End should actually be considered Charlotte’s Midtown, why skyscrapers are heading South of I-277 as we run out of room in Uptown, and how the neighborhood grew from industrial buildings to glass and Steele developments.
Throughout the Coronavirus pandemic, many retailers have been struggling to stay afloat. However, there is one category that seems to be thriving as others are struggling: home stores. Stores such as Home Depot, Lowe’s, Target, and Walmart continue to enjoy increased busines during the Covid-19 pandemic, as people use their lockdown time to renovate their homes.
Listen along as our guest host, Kate Yates, breaks down the why behind home stores success and what this means for the future of retail.
Charlotte’s development is not slowing down, but what will we see developers do in a post-Covid world?
Today we’re joined by Clayton Sealey, or as you may know him online CLT Development, to discuss the ins and outs of Charlottes development scene amongst a global pandemic.
Listen along as we discuss what the future of development looks like, if it’s feasible for cities to spread out and eliminate the need for Skyscraper offices, and how developments will be more purposeful in how they interact.
Why do we keep seeing the same, constant mistakes being made within the retail sector?
Today we’re joined by Howard Meitiner, Managing Director at Carl Marks Advisors. Howard has decades of experience advising and leading retailers through business development improvements has previously served as President and CEO of Sephora, The Museum Store, and COO of Fortunoff Group.
Listen along as we discuss why retailers need to stop thinking in historic terms, how developers and retailers alike can create community spaces with emphasis placed on the customer experience, and why the pandemic has enabled us to transform the way we look at labor.
How can we ensure retail is viewed as an amenity within a development?
Today we’re joined by Jared Londry, Co-Market Leader at Stream Realty Partners. Stream is one of the fastest-growing full-service commercial real estate companies in the country with over 250 million square feet of office, industrial, retail, and healthcare assignments, resulting in over $3.6 billion in real estate transactions annually.
Listen along as we discuss how to successfully add retail to a mixed-use development, how to ensure a merchandise mix fits the dynamics of a neighborhood, and why the pandemic was gasoline on a fire of what was already happening in the retail world.
Why are retailers making the shift to go small?
Over the last few years, we’ve seen a major shift in malls across America. From closings to the addition of more entertainment options the model of the modern-day mall Is still being written. The latest retailer looking small is one of the States' top occupants: Macy’s.
Listen along as our guest host, Kate Yates, discusses the why behind smaller format stores and how the global pandemic has accelerated this change.
COVID -19 rewrote the rules of shopping – but which ones will stick post-pandemic?
Today we’re joined by Suzanne Kapner, retail reporter for the Wall Street Journal. Her coverage area includes department stores like Macy’s, J.C. Penney and Neiman Marcus, as well as apparel companies like Michael Kors and Polo.
Her recent story about how COVID changed our shopping habits caught our attention, especially the role technology has played in our new shopping behavior.
Listen along as we get her take on if COVID conveniences such as curbside pickup, contactless payment and virtual dressing rooms are here to stay.
From greenways and ballparks to housing and transit, Charlotte is regarded as a well-planned city and that’s not by chance. Beginning with the Odell Plan in the 1960s, the Queen City has a 50-year tradition of creating a new Center City plan every 10 years to provide a blueprint for long-term growth and development. It’s that time again and parts of the 2040 Plan are generating strong opinions so we’ve gone to the source to understand why. Today we’re joined by Charlotte Planning Director Taiwo Jaiyeoba. He and his team authored the Charlotte 2040 Plan. Listen along as we discuss his vision for an equitable, livable, sustainable and inclusive Charlotte, highlights of and objections to the 2040 Plan, and why transportation and housing are so important to Charlotte’s future.
How can small business owners, developers, real estate agents, and investors collaborate together in a meaningful way and curate mixed-use developments where small shops can thrive.
Today we’re joined by Barry Greene, CEO of Shades of Moss Plant Shop and Founder of Mint City Connect. Shades of Moss, named Charlotte’s best plant shop in 2020, is a one-stop-plant-shop where customers have the opportunity to become educated on plants and work with a designer to curate plants to fit their space. Barry’s latest initiative Mint City Connect, strives to connect black-owned businesses with investors, commercial real estate groups and developers in order to shed a light on the affordable commercial real estate crisis happening within the city and to assist black-owned businesses open brick-and-mortar storefronts.
Listen along as we take a deep dive into how Barry has curated his following and amassed wide-spread success within his first year of operation, the why behind Mint City Connect and what he hopes to achieve through this initiative, and how micro-retail is changing the retail game.
When your teams mentality shifts, your culture gets defined.
Today we’re joined by Mark Quinn, President & CEO of Sibose LLC, and Mark Kinsley, CEO of Englander Sleep Products. This dynamic duo recently released their latest book *Come Back to Bed: Attract more foot traffic and make people fall in love with your store****.*** *Come Back to Bed* answers the age defining question: what does it take for today’s independent retailers to survive and thrive?
Listen along as we discuss how independent retailers can drive more foot traffic to their brick-and-mortar stores and why it’s important for retailers to create an experience for consumers that’s better than what they can accomplish online.
What keeps a customer from purchasing in store or at all?
Today we’re joined by Carlos Aragon, Vice President of Client Success and US Channel Performance for IPSOS. IPSOS, a global market research firm, has launched its Consumer Health & Safety Index, an inaugural health and safety benchmarking study that evaluates how retailers are operating amidst COVID-19.
Listen along as we discuss the future of contactless handoff with click to collect sales, how the pandemic will continue to shift the why behind consumers behavior, and why health and safety is still the most important factor for consumers.
Has South End always been at the center of innovation?
Today we’re joined by Megan Gude, Vice President of South End for Charlotte Center City Partners. She manages programs to activate public and private spaces, enhance public infrastructure, promote the neighborhood’s best attributes, and connect people and businesses.
Listen along as we discuss South End’s innovative roots that began with the Gold Rush of 1892. An industrial corridor and four light rail stops later, it has become a buzzing metropolis for retail, office, and residential.
Pre-pandemic restaurants were all about the experience and were coming up with creative solutions to the public’s growing trend to spend their money on an experience rather than an object.
Since March 2020, restaurants have been placed under strict orders to either close entirely, open for take-out only, offer outside seating only, and/or open at limited capacities. Restaurant owners have gotten creative with how to service their customers and remain profitable amongst strict measures and the growing global health crisis.
Listen along as our guest host, Kate Yates, takes you on a deep dive to discuss what restaurants are doing to stay afloat among orders to either stay closed or pivot to outdoor dining only
How do you break into a retail sector where 90% of the market is owned or controlled by one company?
Today we’re joined by Johnny Freeman, Founder and CEO of Johnny Fly Co. Johnny Fly was founded in 2011, with a hand full of designs and an ambitious objective: to create wearable artwork and one-of-a-kind items that represent a unique individuality that can only be found in nature. The brand was formed from humble beginnings with a scattering of tee shirts and a passion to create something truly original.
Listen along as we discuss how Johnny built a brand at dining room table that now ships to 89 different countries, the why behind wooden, eco-friendly sunglasses, and what it looks like to take the plunge from being a direct-to-consumer brand to having your own brick-and-mortar store.
How does artificial intelligence (AI) tie into the rapidly changing retail landscape?
Today we’re joined by Bram Warshafsky, Founder of Shelfgram. Shelfgram’s platform provides increased in-store visibility and a suite of competitive intelligence tools to better understand how products look, perform, and compete on the shelf.
Listen along as we discuss "the why" behind Shelfgram’s innovative AI technology, the next big changes coming to the grocery ecosystem, and how brands can understand what happens when your strategy turns into execution.
Why are economists saying Charlotte will be a net winner coming out of the current pandemic?
Today we’re joined by Clayton Sealey, or as you may know him on social media, CLT Development. Together we’ll discuss why secondary markets are winning the Pandemic.
Listen along as we discuss what markets will come out on top after the government shut downs, why we’re seeing people move out of major US markets to move to secondary cities, and how secondary and tertiary markets are seeing an acceleration of of new residents and developments.
Why should developers be pushing forward with their projects through the pandemic?
Listen along as Jason Thomas and I discuss all things development in the pandemic, what office space will look like at the tail end of this, and the spotlight that is being created on second tier cities.
What thought work and strategy are behind how brands identify unique differentiators for their product?
Today we’re joined by Michael Keplinger, Director of Strategy and Managing Partner for SmashBrand. SmashBrand is the only agency in the world that designs, tests, and optimizes brands and products with real consumers — so that before it hits the shelves, their clients know the increase in preference and sales impact.
Listen along as we take a deep dive into how a brand can track purchasing behaviors among consumers to better their packaging and brand awareness, what brands are getting it right, and take a look at what is driving the modern-day customer.
What would a Central Park esq. green space mean for the city of Charlotte? Today Jason Thomas and I are discussing the proposed Central Park that would be planned for Charlotte’s rail yard, near Optimist Hall.
Listen along as we discuss is a green space of this size feasible for the city, where does Charlotte stand on park developments, and how would more parks be received by those that live in and around Charlotte?
Are Offices as we know them dead?
Today we’re joined by Clayton Sealey, or as you may know him on social media, CLT Development. Together we'll tackle the question on the top of everyones mind: will we ever make a return to what office life was like in February, 2020?
Listen along as we take a deep-dive into what office/work-from-home hybrid models may exist post government shutdowns, how the physical office layout may change, and how quickly we project central business districts to bounce back after the pandemic.
Today I’m teaming up with development influencer, Jason Thomas, to discuss development vs gentrification. We’re seeing an unbelievable renaissance with old warehouses in and around the city, where new retailers are moving for lower rents. However, as an area begins to become cool/hip/local, young people, with a little big of money, want to move in and redesign homes in that area. One of the biggest problems the city of Charlotte is starting to realize - how do you grow an area while also making up for the necessary affordable housing developments, transportation, and social programs?
Listen along and let us know your thoughts - can you stop development and what is the balance between growth and gentrification?
How can brands use frontline workers' feedback to establish customer intelligence?
Today we’re joined by Christopher Wallace, Co-Founder and President of InnerView. InnerView is a marketing consulting firm that helps companies effectively transfer their brand strategy to their customer-facing employees and partners
Listen along as we discuss why culture needs to be bottoms up and start with your front line employees, what makes consistency the holy grail in branding, and which brands have become a gold standard with marketing, branding, and customer relations.
Are companies going suburban? Today we’ll tackle the discussion everyone outside of the city center wants to know - will COVID push a more hub & spoke suburban sprawl? Will the burbs finally get Cool concepts we’re seeing pop up in South End/Dilworth and other parts of town? Check out today’s episode and then tell us what you think!
How can companies demystify the technology and process of personalized marketing?
Today we’re joined by Diaz Nesamoney, Founder and CEO of Jivox. Jivox enables the world’s top brands to deliver personalized dynamic content across all marketing channels to power digital commerce. Diaz’s latest book Personalized Digital Advertising: How Data and Technology are Transforming How we Market is the first practical guide to supercharged digital advertising personalization: what's here, what's next, and how to make the most of it.
Listen along as we discuss how tech and data are working together to make digital advertising appear seamless, why brands should use consented and personalized data shares, and how COVID-19 is forcing legacy brands to think outside-the-box in terms of digital marketing and data collection.
The question that plagues the Charlotte bar scene: how many are too many breweries?
Enjoy another episode of our Friday Hot Takes with Adam Williams & Jason Thomas as they debate the question as old as Instagram: does Charlotte have too many breweries and do we need to focus our attention elsewhere? Listen along as we take a stance and discuss quality of beer, location, ambiance, and suburbia in the hot take that dominates all other hot takes.
What will workplaces like look like in a post COVID-19 world?
Today we’re joined by Irene Vogelsong, Associate Principal of Corporate Interiors for Perkins&Will. Irene has over 20 years of experience in workplace design. Her approach emphasizes wellbeing in environments while supporting diverse work methods and lifestyles. Perkins&Will recently released their Road Map for Return; Guidance for a Return to the Office During COVID-19 in which they share how workplaces can begin returning to normalcy.
Listen along as we discuss the three future office models and how Covid-19 has shaped each of them, when we will fully return to the pre-pandemic office model, and how developers can support and add amenities their asset for office Tenants moving forward.
Are the rumors true? Is South End Immune to the Coronavirus? On today’s episode of the 5Q Showdown we’ll discuss why businesses in South End seem to be thriving amongst a global Pandemic that has shut down much of the rest of the city. Enjoy this lively debate between Adam Williams and Jason Thomas about the demographics in South End, how South End is “winning” during the pandemic, and what’s next for the neighborhood.
What restaurants will be net winners after we pass the Coronavirus pandemic and what innovations are restauranteurs putting in place to come out on top?
Today we're joined by Dan Simons, Founder and Co-Owner of Farmers Restaurant Group. Farmers Restaurant Group is a concept development and restaurant management company whose collection of restaurants is owned by more than 40,000 family farmers of the North Dakota Farmers Union, serving American inspired food and drink with an emphasis on cooking from scratch.
Listen along as we discuss how a mission-driven restaurant group operates, what the future of restaurants look like in a post Covid-19 world, and Farmers scaled their restaurant group to include 7 restaurants, a distillery, and a bakery.
Amelie’s French Bakery recently announced they would be closing their Uptown store for good. This closing is a brutal hit for Center City and has taken an individualized/local retailer out of Uptown. How can Uptown Charlotte recover from the closings we’ve seen this year and will continue to see into 2021? Enjoy this episode of 5Q Showdown as Jason Thomas and Adam Williams discuss the pros and cons to Amelie’s, and others, leaving the Center City tenant mix.
What impact will the Coronavirus pandemic have on retail and office real estate markets moving forward?
Today we're joined Darryl Dewberry, Chairman & CEO of The Spectrum Companies. The Spectrum Companies is a fully integrated real estate conglomerate developing, owning, and leasing office, retail, mixed-use, and multifamily projects in the Southeast.
Listen along as we take a deep-dive into what's next for office leasing and companies across the country as offices begin to reopen, why Vantage South End in Charlotte is the only office project Invesco has kicked off this year, and what markets will be a net winner after the pandemic.
In recent years we have seen an overwhelming buzz of activity on the Eastern side of Charlotte. Several corridors down Highway 74 have been elevated from their lackluster reputations to bursting with new development seemingly overnight. What is it that is pushing local retail into East Charlotte?
Today we're joined by a surprise guest host and Associate Broker, Kate Yates! Kate is joined by three business owners who have recently moved their companies into the East side of town - Jessica Law, owner of The Dog Salon; Sherman Walters, owner of the historic Dairy Queen that sat in the hart of Plaza Midwood; and Curtis Stone, Co-Owner of Swirl Bakery and Celestial Cakery.
Listen along as we discuss the why behind these businesses moving east, why a shared vision with your Landlord opens further collaboration among Tenants, and how Eastway Crossing and other East Charlotte shopping centers are taking off with a lineup of new, local Tenants.
In July, 2020 the city of Charlotte teamed up with "Charlotte is Creative" to fund a massive Black Live's Matter mural in the heart of Uptown. 17 local artists were chosen to participate in the project, which shut down a portion of Tryon Street over the past several months in celebration. In November, Charlotte City Council voted to reopen Tryon Street to roadway traffic.
Should the City have kept that portion of Tryon Street closed? Is it possible to permanently make Tryon Street, in Uptown, a complete pedestrian thoroughfare? Listen along to the latest episode of 5Q Showdown as our hosts, Adam Williams and Jason Thomas, discuss the ins and outs of completely closing down a city street and what reopening Tryon St means for the future of the mural?
Why is it that during the Coronavirus pandemic, retailers have had the best opportunity to reach potential customers they've never had access to before?
Today we're joined by Ron Thurston, Vice President of Stores at INTERMIX and author of Retail Pride: The Guide to Celebrating your Accidental Career. INTERMIX, now under the Gap Inc. brand, is a collection of specialty boutiques known for curating the most sought-after styles from a compelling and edited mix of both established and emerging designers.
Listen along as we take a deep dive into the long term implications on luxury retail because of Covid-19, why the human touch is at the center of customer service excellence, and how Ron curated his career in retail and positioned himself as a best selling author.
What could be better then two retail nerds sitting down and debating real estate as it relates to the retail and restaurant sector in Charlotte?
Today we're debuting a new series where Adam Williams, Commercial Real Estate Broker, and Jason Thomas, Charlotte Development Expert, sit down and deliberate all things retail. This week we’ll answer the question: are more restaurants opening than closing, so far, during covid?
Listen along as we take a deep dive into the concepts that have opened their doors over the last 8 months, which retailers have shuttered citing COVID-19 as the cause, and what it says about Charlotte as a whole to have so many restaurants opening in the worst time, economically, since the Great Depression.
How can brick-and-mortar retailers take in-store enjoyment and transform that into a successful sales opportunity?
Today we're joined by Paul Brenner, Chief Strategy Officer for Vibenomics. Vibenomics was created with a simple focus – to help location-based businesses and connected cities create and control a vibe that will drive their business economics. As the nation’s premier Audio Experience Solution provider, they help businesses enhance sales and enrich the customer experience through licensed background music playlists and professional voice announcements.
Listen along as we take a deep dive into how in store audio affects a retailers bottom line and helps elevate sales, the mechanics behind reaching the hundreds of in-store customers a retailer sees daily, and how the next generation of in-store advertising works.
How can developers take a former factory, rich in history, and transform it into a successful retail powerhouse?
Today we're joined by Damon Hemmerdinger, Co-President at ATCO and Camp North End's Placemaker-in-Chief. Once used to produce Model Ts and Army missiles, this 76-acre historic industrial site now serves as a hub for creativity and innovation, as Charlotte's largest adaptive reuse project, in the heart of the North End Smart District.
Listen along as we take a deep dive into ATCO's plans for the project, discuss how public art and repurposing buildings became crucial to the redevelopment efforts, and why short-term leases are beneficial to both landlords and a sites trendy and "fresh" atmosphere.
The Coronavirus pandemic has brought forth many changes in the way consumers experience retail. In recent years, retailers have already begun pushing towards a customer centric model. Successful retailers, who are 'winning' as stores reopen, all have one thing in common, they are taking consumer health & safety measures seriously.
Today we're joined by Shohini Banerjee, Senior Vice President - US Channel Performance, at IPSOS. IPSOS is a sophisticated data company and is the third largest research firm in the world. The conduct consumer research in 19+ countries and have recently released their Consumer Health & Safety Index.
Listen along as we take a deep dive into the latest consumer health & safety measures that are important during the Coronavirus pandemic, which attributes are driving consumers to return to in person shopping, and how retailers are shifting to shrinking storefronts and increasing their online eCommerce.
With thousands of retailers shuttering across America, malls are left with an increasing number of vacant store fronts. Landlords have become creative with how they fill these empty spaces. Some have added upscale food halls, full service restaurants, and entertainment options while others are turning to industrial tenants to fill their empty spaces.
Demand for e-commerce services has skyrocketed during the Coronavirus pandemic and the demand for warehouse space has risen along with it. To remain relevant, fulfillment centers could be the answer for filling large, vacant department store fronts across the US.
Listen along as we take a deep dive into the why behind industrial tenants and discuss case studies for why landlords should rethink the need to add these logistical tenants to their mall landscapes.
How has a personalized, on demand laundry service transformed the way Charlotteans wash their clothes?
Today we're joined by Alex Smereczniak, Founder & CEO of 2ULaundry. 2ULaundry is the new way to do laundry and dry cleaning. With their convenient pick-up and drop-off service, they're on a mission to provide people with an effortless and convenient solution to laundry and dry cleaning.
Listen along as we take a deep dive into the why behind 2ULaundry and their operations, how to scale and franchise in new markets, and why a laundry company has decided to vertically integrate and own their supply chain.
How can street-level art elevate an institutional retail center?
Today we're joined by Libby Lassiter, President for Bayer Properties, and Mindy Rohr, Marketing Manager for Bayer Properties. Bayer Properties defies the simple definition of being developers and property managers. They currently own and/or operate retail, urban and office properties totaling approximately 10 million square feet, including The Metropolitan in Charlotte, NC.
Listen along as we take a deep dive into the challenges of managing thriving retail centers, discuss how to take away "newness" through a marketing strategy to appear more accessible to the general public, and how public art can transform a retail center.
What restaurants are taking chances and changing the narrative of food landscapes in cities across America?
Today we're joined by Bryan Southwick, Design Manager, with a focus on food and beverage, with Gensler Charlotte. Bryan joined Gensler in 2017 to support the growth and development of retail work in Charlotte’s Lifestyle Studio. He has provided his expertise on projects ranging from food halls to restaurants, breweries, specialty retail, creative office space, adaptive reuse and office podium repositioning
Listen along as we take a look at restaurants from a design standpoint, discuss the shift in competition to local, chef-driven restaurants, and how closings, due to Covid-19, will bring forth contemporary concepts that will help breathe new life into cities.
How can steps-of-service help facilitate an elevated dining experience for customers?
Today we're joined by Patrick Whalen, Chief Executive Officer at 5th Street Group. Charlotte-based 5th Street Group is the powerhouse behind 5Church, Sophia's Lounge, and Tempest Restaurant. The 5th Street Group is led by owner/operator trio Patrick Whalen, Alejandro Torio and Top Chef alum Jamie Lynch.
Listen along as we discuss the dynamic relationships between business partners and how to have everyone grow in the same direction, The lasting effects of Covid-19 on the restaurant industry, and the how behind growing and expanding a concept successfully.
What does a fashion trade show look like in the era of COVID-19 and how well do trade shows translate to a digital footprint?
Today we're joined by the man behind the virtual trade show, FashionGo Week, Paul Lee. Paul is the CEO of NHN Global Inc., where he provides executive leadership to several wholly-owned B2B technology businesses including FashionGo, a wholesale online marketplace for the fashion apparel, accessories, footwear and beauty industries. This year, FashionGo week is providing a digital experience for retailers without the need to travel to a physical trade show.
Listen along as we discuss how retailers are shifting from buying for next seasons trends to buying to stock the shelves now, the behind-the-scenes of launching a completely virtual trade show, and how FashionGo will continue to evolve their platform to appeal to brands and vendors alike in a post COVID era.
How can an app analyze customer transaction data to deliver a more personalized brick-and-mortar shopping experience?
Today we're joined by Wayne Lin, Co-Founder of GetUpside. GetUpside is a D.C.-based, mobile-app tech startup that uses machine learning to provide personalized cash-back offers for everyday purchases, helping their 25 million daily customers save money and get more value for their dollar.
Listen along as we discuss personalizing the brick-and-mortar experience, what scaling their app looks like across markets, and how GetUpside is using data to change consumer behavior.
How will the brick-and-mortar customer experience be affected as retailers reopen post COVID-19 shutdowns?
On today's episode of Retail Redeveloped we're joined by Bobby Marhamat. Bobby is a business builder, scaling expert, and CEO of Raydiant. Raydiant uses digital signage to enhance the customer experiences in brick-and-mortar retailers. Today we're discussing Raydiant's latest Reopening of Retail Insight Report, where they surveyed over 400 brick-and-mortar operators on what retail will look like in a post-pandemic world.
Listen along as we discuss the importance of brick-and-mortar locations during the pandemic (including using stores for curbside pickup), the growing trend of retailers moving to smaller footprints, and why the customer experience is pivotal in the reopening of retail.
As stay-at-home orders and social distancing measures begin to lift, it’s unclear how consumer and purchasing behaviors during the pandemic have and will alter the retail industry in the long-term.
On today's episode of Retail Redeveloped we're joined by Karl Haller, Global leader and Consumer Center of Competency Partner for IBM Services. Karl leads IBM’s Consumer Industry Center of Competency, where he works with retailers and consumer goods companies worldwide to digitally reinvent their businesses and operationalize the use of advanced capabilities across their enterprise. IBM recently conducted their Institute for Business Value Survey over 18,000 US consumers. Their findings indicated that even as businesses and stores begin to re-open across the nation, more than half of Americans believe we'll experience sustained to major economic downturn over the next year or more.
Listen along as we take a deep dive into the recent IBM consumer report, what innovations have come out of the government shut-downs to help make consumers feel safer shopping in-store, and how artificial intelligence is transforming the in-store retail experience.
How has the concept of old-school food courts transformed into a multifaceted high-end culinary and artistic experience?
Today we're joined by Didier Souillat, CEO for Time Out Market. Time Out Market is a global dining and cultural experience with 8 curated food halls across 6 countries. Didier joined Time Out Market as CEO in February 2016 to lead their global expansion and successfully opened 5 locations in 2019.
How does Time Out Market operate as a Landlord and a Tenant at the same time, what does a merchandise mix look like for a 75,000 SF food hall at each of their global locations, and what will the comeback of food halls look like in the time of Coronavirus.
What safety factors are important to consumers in the time of Coronavirus?
Today we're taking a global view on consumer safety and health with Nick Mercurio, executive Vice President and service line head of US channel perforce for IPSOS. IPSOS is one of the top 3 global market research firms, with researchers across 90 different countries. They recently launched their consumer health and safety index during COVID-19.
Listen along as we discuss the latest global view on consumer safety, how IPSOS helps companies understand the gap between the experience they intended to deliver and the one that was actually delivered, and what's in store for the future of retailers.
How can you leverage social media to reel in top-notch clients in the commercial real estate realm?
Today on Retail Redeveloped we're joined by Tyler Cauble, Founder of The Cauble Group. After four and a half years of working as an in-house leasing agent for a boutique development firm, Tyler had accumulated a wealth of knowledge of how to manage commercial properties and masterplan communities. This knowledge gave him the confidence to start his own brokerage and management company. He currently boasts over 12,500 followers on Instagram, where he uses social media to cultivate a customer base for The Cauble Group.
Listen along as we discuss how brokers can leverage social media to transform their real estate practice, how to launch your career in commercial real estate, and why finding your niche in real estate is important to your future success.
What precautions put in place because of COVID-19 will have a lasting affect on retail design?
Today on Retail Redeveloped we're joined by Kathleen Jordan, Department Store and Retail Practice Leader, Principal at Gensler. Kathleen has led award-winning projects for some of the retail industry’s leading companies. She has experience as both an outside consultant and an in-house designer, giving her a unique and holistic perspective into retail planning and design.
Listen along as we discuss crafting the perfect store design, how brands can appeal to consumers in local marketplaces, and how brand discovery with an established retailer can be translated into brick and mortar stores.
What would happen if the largest e-commerce retailer purchased a national department store with a fleet of brick-and-mortar stores and private labels? We might soon find out as rumors are circulating that Amazon is reportedly interested in acquiring JC Penney after their recent filing for Chapter 11 bankruptcy.
Explanations for Amazon's potential purchase of JC Penney runs the gamut including interest that Amazon might have in acquiring JC Penney’s assets. These include, but are not limited to, Amazon seeking storefronts to boast their private fashion labels to offering Amazon more distribution stores across the country. JC Penney boasts a solid distribution network along with their successful private label offerings. Amazon has had poor success in entering the private label market, purchasing Penneys and gaining access to the already successful lines could help position Amazon to be a private label powerhouse.
Listen along as we discuss how this acquisition could be a power move for Amazon, why this merger makes sense, and how Amazon's purchase of JC Penney could change the landscape of brick-and-mortar retailers forever.
How can our economy bounce-back post COVID-19 shutdowns? What are the sectors and brands that will survive the impending recession?
Today we're joined by the self appointed "Retail Geek" Jason Goldberg. Jason is a 4th generation retailer, Chief Commerce Strategy Officer for Publicis, Forbes contributor, co-host of the popular e-commerce podcast The Jason & Scot Show, and serves on the board of directors for shop.org. He was voted one of retail’s top global influencers by Vend for four consecutive years and in 2017, he was inducted into the National Retail Federation “The List” of people shaping the future of retail.
Listen along as we discuss the lasting effects of COVID-19 on the national and global economy, what innovations coming down the pipeline for retail we're excited about, and what the opportunity could be in this warp-speed acceleration of digital ecosystems.
When Amazon Prime launched in 2005, Walmart boasted larger profits than Amazon had revenue. Fifteen years later, Prime is now the key reason for Amazon’s dominance over Walmart in online sales. That pressure has pushed the traditional retailer to fight back.
With the success of Amazon’s Prime membership model, Walmart has created Walmart+, a new online membership program. Walmart has been developing the program over the past year and a half to take on Amazon's Prime membership program. Walmart+, which should launch in 2020, would include "perks that Amazon can't replicate, in part to avoid a direct comparison to Prime.”
Listen along to this short-form podcast as we take a deep dive into Walmart+, Walmart's previous e-commerce ventures, and what it'll take for Walmart+ to dethrone Amazon Prime.
In the midst of this interesting time we are taking more of a global view on what is going on in capital markets and businesses at large. On todays episode of Retail Redeveloped we're joined by Michael Gayed, Portfolio Manager at Toroso Asset Management, award-winning author, and Publisher of The Lead-Lag Report.
Michael is respected as an award-winning, results-oriented Investment Manager showcasing 15 years of success executing initiatives that result in significant revenue growth. He is known for identifying and implementing various investment strategies to capture market anomalies while maintaining a business mindset beyond portfolio management.
Together we'll take a deep-dive into the impending Covid-19 bubble, the current state of the global economy, and how the market will recoup once stay-at-home orders are lifted.
There is no playbook for what is happening in retail right now, with retailers closing their stores as businesses and governments try to slow the spread of COVID-19. There has been many questions circulating how retailers are going to pay rents, employees, and other bills during the shut down.
Urban Outfitters publicly said what many retailers are discussing behind the scenes – that they will not be paying rent. Retailers and landlords are carefully looking at their leases to see what can be done around rent abatement, delayed payments, or skipping payments all together. Listen along as we take a deep-dive into the current status of retailers paying rent and what effects this may have on retailers and landlords moving forward
Physical retail isn’t dead—but boring retail is!
Today we're taking a deep-dive into what makes retail remarkable with Steve Dennis, author of Remarkable Retail. Steve has over 30 years of experience as a strategic advisor, board member, general manager and C-level executive at Fortune 500 retailers. He has worked with dozens of retail, luxury, technology and social impact brands to inspire, catalyze and design profitable growth strategies.
Listen along as we discuss the 8 essentials of remarkable retail, new technology being introduced due to the Covid-19 shutdowns, and how to rebuild once brick-and-mortar stores are able to reopen.
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How does a retailers store design affect their bottom line and overall customer satisfaction?
Today on Retail Redeveloped we're joined by ChangeUp Co-Founder, Bill Chidley. Bill has experience helping several Fortune 100 clients succeed as both a strategy and design leader. Whether developing new retail concepts, or effectively integrating new digital and mobile experiences, Bill has worked with companies like Home Depot, AT&T, P&G, Dunkin Donuts, and John Deere, using insight-driven strategy and creativity to imagine winning ideas and bring them to life.
Listen along as we dive head-first into the thrill of store design. We'll discuss why this niche side of retail is growing at a rapid pace, how the diverse list of clients keeps Bill on his toes, and how a retail design works hand-in-hand with the overall branding to produce a positive experience for the customer.
What strategies make brands dominant in the retail sphere?
Today we're talking all things branding with David Lemley, who has spent his career helping brands become legendary. David is the President and Chief Strategist of Retail Voodoo, a U.S. based brand strategy firm that helps specialty food and beverage brands gain market share by addressing their toughest growth challenges.
David's latest book, Beloved and Dominant Brands: The Brand Ecosystem that Drives Better-for-you Brands from One of Many to Category Prominence, walks readers through how to establish the meaning of their marketing and what legacy their brands are leaving.
Listen along as we discuss how brands can become meaningful to consumers lives, how to differentiate your brands in the eyes of the customer, and why authenticity is crucial in creating a brand strategy for the long haul.
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What will the retail landscape look like in 10 years?
Today we're diving head first into retail futurism with Retail Prophet, Doug Stephens. According to Stephens, instead of actually predicting the future, retail futurists try to “intimately understand what is happening now, the interconnectivity of those things, the degree to which there is a combinational effect among them, and how ultimately that manifests in society."
Doug is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Coca Cola and Intel. He is also listed as one of the industry’s top 5 global influencers by Vend.com.
Listen along as we discuss how technology is elevating the in-store retail experience, retail futurism, and the changes currently being made to the brick-and-mortar landscape.
Why are positive in-store experiences crucial for brick-and-mortar retailers?
In a recent State of Consumer Behavior report by Raydiant, a digital signage company that uses technology to help businesses bring their physical locations to life, they discovered that nearly 40% of all consumers shop at physical locations for the ability to see and touch products as their primary differentiator in selecting physical retail over e-commerce. Another 40% of consumers stated they selected retailers to patronize based on the in-store experience they offer.
Today we're joined by Bobby Marhamat, CEO of Raydiant, to discover what effects technology has on a positive physical retail experience. Listen along as we discuss the habits of shoppers as found in their 2020 State of Consumer Behavior report, how stores can position their physical locations as desirable experiences, and what the future of brick-and-mortar retail looks like.
Trying to stay ahead of the mass conversion to ecommerce and digital is challenging for retailers and happening at a breakneck pace. Within the next 7-10 years everything will make it's way to omnichannel and, due to Covid-19, we're seeing this accelerate at an unprecedented rate.
Today we're joined by the CEO and Co-Founder of Omnisend, Rytis Lauris. Omnisend is a marketing automation platform focused on e-commerce. Rytis has spent the last decade building and bootstrapping startups and making his mark in the e-commerce world. Since 2014, he has been on a mission to use his platform to empower small and medium-sized eCom merchants and even landed Omnisend in G2’s selection of the Top 50 Products for Marketers.
Together we'll discuss the seamless merging of brick-and-mortar stores and e-commerce, how merchants can stay ahead of the curve, and why omnichannel marketing is essential to retailers.
Think back to our economy before Covid-19. The idea of staging experiences to leave a memorable—and lucrative—impression was more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do brands stand out?
Today we're joined by internationally acclaimed author, speaker, and management advisor Joseph Pine to discuss mass customization and it's relation to our experience-based economy. Joseph's recent novel, Mass Customization the New Frontier in Business Competition, dives head first into the Nations declining competitiveness and how brands can utilize mass customization to allow them the freedom to create a greater variety and individuality in their products and services at desirable prices.
Together we’ll discuss our experience-based economy, how brands can use mass customization to expand their customer base, and why companies that are implementing this method are outpacing their competitors.
Today we're joined by JLL President of Retail + Capital Markets, Naveen Jaggi to discuss a state of retail in the era of Covid-19. Naveen has more than 20 years retail real estate experience with all aspects of retail in the U.S. and abroad.
Together we’ll discuss the current state of the union for retail, long term effects on landlords and tenants, and where we'll go from here.
The retail landscape is changing at lightning speed and many landlords are still trying to figure out how to catch-up. Retailers are experimenting with pop-ups as an alternative to signing long-term leases and many Landlords are encouraging these experiential stores.
On today's episode of Retail Redeveloped we're joined by pop-up expert, real estate marketing guru, and founder and CEO of Gadiel Group, Aaron Gadiel. The Gadiel Group is a full-service commercial real estate consulting and brokerage agency focused on delivering ancillary revenue generation and consumer engagement tactics in the shifting paradigm of brick and mortar real estate.
Listen along as Aaron shares his thoughts and opinions on the pop-up space, what makes for a successful and mutually beneficial pop-up experience, and why landlords are working to actively attract pop-up retail in malls and retail spaces across the country.
If you listen to our show regularly, you'll notice that today's episode is something a little different. On today's episode of Retail Redeveloped, we are combing real estate with self-care as we're joined by Ryan Wishart, a Psychotherapist & Coach. Ryan is skilled in Coaching Services, Relationship Counseling, Coaching/Therapy for Men's Issues, and Therapy for Addiction.
After meeting Ryan at a holiday party this past year, I quickly learned that an overwhelming majority of Ryans clients are real estate agents. Listen as we dive into why an overwhelming majority of Ryan's business comes from real estate agents, what the general themes are, and why agents can benefit from therapy.
Encouraging development within dense, more compact areas of land that reduces traffic and pollution by creating pedestrian-friendly environments is on the rise. Developers across the country are curating diverse mixed-use developments that forge a comprehensive live-work-play environment. What are the ins and outs of establishing a mixed-use development and what are consumers looking for in these centers? Listen along as we're joined by the Director of Leasing in the Southeast for Hines, Nick Garzia. Nick has spent the past 25 years designing and leasing shopping centers across the country for Hines, Macerich, Poag & McEwen, and Simon Property Group. Together we'll dive head-first into what the key driver of success is for mixed-use developments and how companies begin prioritizing what direction to take a project.
Resale is on the move, people! From big retailers to small retailers, seed stage investors to large buyout firms, and from the New York Times to Netflix, everyone seems to be talking about the future of resale. Like all major movements and category disruptions, mainstream adoption happens over time, and this category is just getting started.
The last few years of growth in the resale market have been driven by the early adopters (the same ones who first adopted Airbnb or Lyft or DoorDash), but now the skeptics are starting to come around. Online Reseller, thredUP, is seeing first-time thrifters coming to platforms like thiers in droves. Not surprisingly, the younger generations are leading this charge, with millennials and Gen Z adopting secondhand 2.5x faster than other age groups.
Listen along as we discuss the appeal of resell, why investors are going crazy over it, and the profitability of your favorite resell companies.
The next generation of retail is all about discovery, and b8ta is building the infrastructure and tools to power it. From their award-winning experiential stores in cities nationwide, to their powerful software & analytics platform used by retailers across the globe, b8ta is the company shaping the future of shopping in person.
b8ta is engaged in designing, developing and selling its proprietary retail-as-a-service platform, including building and operating brick and mortar stores across the United States and licensing its proprietary retail-as-a-service software products. b8ta’s customers include brands, such as Google and Facebook, and other retailers, such as Macy’s.
Listen along as we sit down with David Munczinski, President, Marketplace Platform with b8ta. We'll discuss how they're introducing new applications and services to power even more exciting online-to-offline journeys, personalized, in-store shopping experiences, and modern retail analytics.
Contrary to the tumbleweeds occupying your local mall, physical retail isn't dead. Instead, it's evolving to meet the needs and expectations of shoppers who want unique and creative interactions with retail brands. Showfields and Naked, two New York City retail experiences, challenge traditional stores in design, operations, and the types of brands you can shop.
By using these new physical concepts, digitally native brands can save time and money and focus on creating interactive, meaningful relationships with shoppers. A similar pattern of eerily quiet spaces across the country has many wondering: Is physical retail dead? Listen along as we dive into the evolving world of physical retail and discuss the impact concepts like Showfields and Naked are making.
On today's episode of Retail Redeveloped we're discussing all things Charlotte Retail with creative director, freelance writer, and CLT Development social media content creator Clayton Sealey. Everything on the East Coast, retail wise, is measured against New York City. Clayton helps us compare the Charlotte and Manhattan retail markets, discuss emerging retail submarkets, and contemplates what neighborhoods we'll see in the next wave of development.
Listen along as we take a deep dive into the Charlotte retail market and discuss where the market is heading and what trends would and wouldn't work here. We'll also examine how we can create and foster an environment for entrepreneurship so that new retail can emerge and operate successfully.
Avalon has created a new urban model for walkable, mixed-use development in the suburbs of Atlanta that gives landlords a new formula for program retail-heavy environments. Avalon's 500,000 square foot, mixed-use destination just celebrated its 5-year anniversary and features brands such as Apple, Tesla, and Bonobos.
North American Properties (NAP) Managing Partner Mark Toro believes Avalon’s success has little to do with the buildings and everything to do with the space between the buildings. Listen along as we take a deep dive into why NAP is investing heavily in technology and big data to compete with e-commerce and how their hospitality-driven approach is focused on human-to-human interaction.
McKinsey & Company recently opened their first store at the Mall of America. Modern Retail Collective, a store of the future, brings brands, technologies, store operations, and analytics together to unlock the future of retail.
Listen along as we take a deep dive into the new store and discuss how advanced analytics are being used to transform retail store operations, supply chains, and procurement process with McKinsey & Company Partner and Leader of Retail Operations, Praveen Adhi.
What does one of the largest and longest running mall operator in the United States do to stay afloat and relevant in today's rapidly changing retail environment?
Listen along to the latest Retail Redeveloped episode as we're joined by Stephen Lebovitz, CEO of CBL Properties. In today's episode we'll discuss how Stephen got started in this business and take a deep dive into the current climate for shopping malls across the country.
Unpretentious Palate is a digital publication covering food and drink based in Charlotte, North Carolina. Owner and editor, Kristen Wile, created Unpretentious Palate to be a place where restaurant reviews are written after multiple anonymous restaurant visits, not a free meal. As the former food editor and editor in chief at Charlotte Magazine, Kristen is no stranger to the Charlotte restaurant scene. Her tenure with Charlotte Magazine turned the publication into one of the most respected food voices in town.
Unpretentious Palate provides subscribers with the latest food news and openings, Restaurant reviews, and a packed calendar of food and cocktail events around town.
Listen along as we discuss how Unpretentious Palate is changing the restaurant reporting scene in Charlotte, what restaurants are getting right, and what Kristen sees in store for the future of Charlotte's food scene.
As the global marketplace grows, one thing is becoming evident: Consumers like brands that offer high-quality products and personalized experiences rather than one-size-fits-all solutions.
In industries ranging from food, to tech, to healthcare, brands like Casper, Beyond Meat, and Warby Parker are doing it right.
Alex Barseghian is a Best-Selling author of Localmotion: How Technology is Personalizing the Global Marketplace and GVP of Sales & Marketing for Retail at Blackhawk Network. Listen along as Alex offers an insider's look at this new commercial terrain, and provides tips and techniques on how to successfully shift business models.
Without a doubt, the world of marketing has shifted in the past 10 years. No longer will display ads and a basic website be enough to effectively promote your business. That's where Yellow Duck comes into play.
Yellow Duck Marketing provides a variety of integrated marketing services to developers and nonprofits across the country.
How does Yellow Duck work with developers to strategically market new projects and what are they specifically working on in the Charlotte market? Listen along as we discuss Yellow Duck, Charlotte retail, and marketing with Head Quack, Julianne McCollum.
As the worlds of fashion and fitness increasingly cross over, SoulCyclehas spent the last two years transforming itself into a direct-to-consumer fashion brand.
Called SOULby SoulCycle, the new collection is its first designed by its newly created in-house team of designers. SoulCycle poached talent from Victoria’s Secret and Barneys, among other fashion brands and retailers, to build the merchandising and design team
How did these fitness concept build their fashion brand from the ground-up? Listen along as we take you behind the brand with SOUL by SoulCycle.
How does an online start-up morph into a national brand with a brick-and-mortar presence in one of the best retail markets between Atlanta and DC?
Girl Tribe Co Co-Owners Sarah Baucom and Carrie Barker radiate a female empowerment vibe that is about community and supporting fellow women-owned businesses. What started as a pop up shopping and networking event has grown into a national brand.
How did these entrepreneurs build their brand from the ground-up and what has been the magic sauce to Girl Tribe's success? Listen along as we discuss the formation of Girl Tribe with co-owners and founders Carrie Barker and Sarah Baucom.
Call it retail upheaval and not an apocalypse
You have likely heard the term "Retail Apocalypse." That's the name being given to the current upheaval happening in the retail industry as consumers order more items online. And, of course, many well-known retailers are closing stores, but a number are also opening them. In fact, more retail stores will open in 2019 than will close.
Listen along as we dive into the IHL Group Retail Study, growing trends in store closures, and how more stores are opening than closing in the supposed "Retail Apocalypse."
Get to know the owner and chef of Haymaker (Charlotte), The Market Place (Asheville), and Billy D's Fried Chicken (NC Zoo).
What is Farm-To-Table and how do you scale this concept? In today's episode of Retail Redevelopedwe go in-depth with chef, William Dissen, to discuss his success in scaling farm-to-table restaurants and what it takes to open a culinary masterpiece in the North Carolina Zoo.
Mall landlords accustomed to offering rent reductions to ailing retailers are mulling a new strategy to forestall the industry’s collapse: positioning themselves as lenders to tenants struggling to stay afloat.
The arrangement could give landlords a stronger say in the restructuring of retailers who have gone bust, as lenders are treated with a higher priority in a bankruptcy.
Asana Partners is one of the largest Real Estate investment companies in the United States and is headquartered here in Charlotte, NC.
Listen along as we discuss real estate investment and merchandising with Asana Partners Director of Merchandising and Leasing, Katie Grissom.
They're not designed to be predators. But sometimes a sub-brand ultimately does a flagship more harm than good.
The theory is often sound: create a new brand to better compete with rivals. But this is at the risk of your customers drifting to that new entity, especially if it was developed as a cheap alternative, and subsequently abandoning the original
On today's episode of Retail Redevelopedwe dive head first into Sub-brands who are outperforming their struggling flagships.
On today's episode of Retail Redevelopedwe dive head first into the world of craft beer with D9 Brewing Owner and Operator, Andrew Durstewitz. D9 will soon be opening their second Charlotte area location on Stonewall Street - becoming the first brewery inside the I-277 loop.
Listen along as we discuss the chemistry of beer, D9's scaling success from the suburbs to Urban Charlotte, and the overall state of the craft beer industry.
Whether one prefers to call it click-and-collect or Buy Online Pick-up In Store (BOPIS), these offerings are becoming more common among retailers, and shoppers seem to have warmed up to them.
Listen along as we discuss how a well-executed BOPIS strategy capitalizes on "the instant gratification factor" among consumers.
Integration of augmented reality (AR) in retailers mobile apps represent a competitive game piece for retailer's in marketing battlefields. The use of AR aims to build consumer relationship, boost sales and add value to the shopper experience. Retailers are getting a chance to attract their target audience by means multiple traditional and non-traditional interactions
Listen along as we discuss the use of augmented reality apps across retailers with NexTech AR Solutions CEO, Evan Gappelberg.
E-Commerce sales may be growing, but the store is still the core asset for many retailers. By becoming a destination for shoppers, grocers can increase traffic and deepen loyalty with their customers and becoming a one-stop-shopping experience.
Listen along as we discuss grocers across America who are turning their brick-and-mortar stores into shopping destinations.
Pam Danziger; speaker, author, and market researcher; joins RetailRedevelopedto discuss the secrets to crafting a retail shopping experience that’s irresistible to high-value shoppers looking for something special.
Danziger is internationally recognized for her expertise on the world's most influential consumers: the American Affluent.
Bob Phibbs, TheRetailDoctor, joins RetailRedevelopedto discuss what retailers can do to make a more positive shopping experience for consumers.
Phibbsis an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.