The Business of Travel: Recent Episodes
GBTA
The Business of Travel is the official podcast of the Global Business Travel Association covering all things related to business travel. Expect monthly episodes each featuring interviews with industry experts and thought leaders on a range of key issues affecting the business travel industry. Visit gbta.org to learn more.
In this episode of The Business of Travel, the GBTA Europe Accommodation Committee explores how technology is shaping personalisation across the accommodation experience in business travel. Hosted by Daniel Norris, Regional Director of Sales at ehotel and members of the GBTA Europe Accommodation Committee, the conversation brings together perspectives from across the business travel ecosystem, including travel management, accommodation providers, and hotel operations. Together, the panel discusses how personalisation is evolving beyond traveller preference alone and becoming increasingly connected to compliance, operational efficiency, booking experience, payments, and data integration. Listeners will gain practical insight into where technology is creating value today, how personalisation expectations are changing, and what organisations should consider as they evolve their accommodation programmes. Speakers: * Daniel Norris, Regional Director of Sales, ehotel * Juliet Howie, Account Manager, Radisson Hotels Group * Andrea Batchelor I Global Hotel Lead | Travel & Expense, Barclays * Jo Westlake, Executive Director, Global Corporate Clients, Acco
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Digital accessibility is often treated as a compliance checkbox—but in reality, it's a complex, evolving discipline with direct implications for risk, customer experience, and operational efficiency. In this episode, a Product Manager and Accessibility Compliance lead at Cytric Easy at Amadeus IT Group (Nick Hebrant) breaks down what accessibility actually means in practice. The conversation demystifies WCAG 2.1 accessibility guidelines, clarifying that they are not rigid standards but guidelines—introducing interpretation, subjectivity, and inconsistency across organizations and regions.
Key insights include:
- Why most accessibility issues are invisible and rooted in underlying code
- The absence of standardized scoring, and what VPAT/ACR reports really represent
- The operational and global complexity of managing accessibility across platforms
- Common pitfalls, including misaligned audits and lack of product context
For Travel Managers (conversation led by Cristina Chimenti), the takeaway is clear: your role isn't to solve accessibility technically, but to manage the conversation strategically. By understanding on vendor mindset, structured progress, and informed questioning, organizations can move beyond focusing on compliance as an end goal.
Accessibility isn't a finish line—it's an ongoing journey that separates reactive organizations from resilient ones.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Nota: Este episodio está disponible en español.
En este episodio de The Business of Travel, Mariana Pérez Ponce de León, Regional Director, Mexico, Central America and Colombia de GBTA, y Daniel Duarte, South Regional Manager de GBTA, conversan con Alfredo Dellepiane, Sr. Director – LAC Agro & WCS Head, Visa Commercial Solutions, LAC, sobre los hallazgos más recientes del GBTA Business Travel Index™ para América Latina.
La conversación explora el crecimiento de los viajes de negocios en la región, las tendencias por mercado, la percepción de los viajeros, la gestión de costos, los pagos corporativos, la sostenibilidad y los factores económicos que están dando forma al futuro de los viajes de negocios en América Latina.
Un agradecimiento especial a Visa por patrocinar esta serie de podcasts del BTI y por apoyar año tras año la investigación de GBTA.
Please note: This podcast episode is presented in Spanish.
In this episode of The Business of Travel, GBTA's Mariana Pérez Ponce de León, Regional Director, Mexico, Central America and Colombia, and Daniel Duarte, South Regional Manager, are joined by Alfredo Dellepiane, Sr. Director – LAC Agro & WCS Head, Visa Commercial Solutions, LAC, to unpack the latest GBTA Business Travel Index™ findings for Latin America.
The conversation explores regional business travel growth, market-by-market trends, traveler sentiment, cost management, corporate payments, sustainability, and the economic factors shaping the future of business travel across Latin America.
A special thank you to Visa for sponsoring this BTI podcast series and supporting GBTA's business travel research year after year.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
In this episode of The Business of Travel, presented by the GBTA U.S. Accommodations Committee, Fred Veliyev, Principal Product Manager at Cvent Transient, David Mollov, Managing Director of Travel Industry Solutions at Emburse, and Annette Cumming, SVP Business Development at CerebriAI, discuss the key trends that emerged from the 2026 hotel RFP season.
The conversation explores what buyers should know as they evaluate hotel program performance, supplier strategy, sourcing decisions, and the evolving technologies shaping accommodation programs. Listeners will gain practical insights into the current hotel sourcing landscape and considerations for building stronger, more informed hotel programs moving forward.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The GBTA Convention annually brings together thousands of business travel professionals to connect, learn, grow and shape the future of the global industry. So, what can attendees expect at GBTA Convention 2026 in Chicago, August 3-5, and how can they make the most of their experience?
In this podcast, Alison Rogan, Vice President of the GBTA Board of Directors and Head of Travel, Events and Expense Management at HSBC; Kevin Sullivan, Treasurer of the GBTA Board of Directors and Managing Director of Sales at Southwest Business; and Edward Galvin, President of the GBTA Allied Leadership Council and Vice President & Head of North America B2B Commercial Payment Sales at Visa, provide an insider's preview of GBTA Convention 2026 in Chicago, highlighting what attendees can expect, must-see sessions, and new programming.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Simple meetings may represent the majority of meeting volume, but they often remain the least visible, least controlled, and most difficult to measure. In this three-part podcast series from the GBTA Europe Meetings & Events Committee, Jason Long, Senior Vice President of Global Business Development at HRS, speaks with industry leaders about how organisations are tackling data gaps, improving compliance, and using technology and AI to build more effective and measurable meetings programmes.
Across the series, listeners will gain practical insight into sustainability reporting, financial oversight, automation, and integrated technology strategies shaping the future of meetings management.
In this episode -
Jason Long speaks with Carol Fergus, Director of Global Travel and Events at Fidelity, about why simple meetings continue to create major visibility and reporting challenges for organisations. Together, they explore how travel leaders are working to connect fragmented data sources to better measure sustainability, savings, and traveller satisfaction outcomes.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Simple meetings may represent the majority of meeting volume, but they often remain the least visible, least controlled, and most difficult to measure. In this three-part podcast series from the GBTA Europe Meetings & Events Committee, Jason Long, Senior Vice President of Global Business Development at HRS, speaks with industry leaders about how organisations are tackling data gaps, improving compliance, and using technology and AI to build more effective and measurable meetings programmes.
In this episode -
Jason Long speaks with Andrew Needham, CEO of Headbox, about the unescapable role of AI in meetings management. Together, we'll explore the pros & cons of how AI can be used in the meetings space of business travel. We will examine how it reduces manual effort, prevents leakage, strengthens decisions and increases the user experience.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Simple meetings may represent the majority of meeting volume, but they often remain the least visible, least controlled, and most difficult to measure. In this three-part podcast series from the GBTA Europe Meetings & Events Committee, Jason Long, Senior Vice President of Global Business Development at HRS, speaks with industry leaders about how organisations are tackling data gaps, improving compliance, and using technology and AI to build more effective and measurable meetings programmes.
Across the series, listeners will gain practical insight into sustainability reporting, financial oversight, automation, and integrated technology strategies shaping the future of meetings management.
In this episode -
Jason Long joins Gill Day, Senior Global Account Director at BCD Meetings & Events, to examine how integrated technology can help organisations gain greater transparency and control across simple meetings programmes. The discussion highlights how automation and connected systems can reduce manual processes, improve compliance, and create a stronger foundation for scalable programme management.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
AI in corporate travel is no longer theoretical. It is operational.
In this episode of Business of Travel, the GBTA Europe Technology Committee takes a practical look at how AI assistants are being deployed across managed travel programs.
Host Lenny Hornsby speaks with Johnny Thorsen, a technology leader with hands-on experience implementing AI solutions, about availability, onboarding, ideal client fit, limitations, and measurable impact.
The discussion moves beyond buzzwords to address real questions:
- Where is AI working today?
- Where does human intervention still matter?
- What governance and data considerations must travel leaders understand?
For corporate travel managers and global program owners, this episode provides a grounded framework for evaluating AI tools in managed travel.
Speakers:
- Heinz Lennard Hornsby (Lenny) – Chair of the GBTA Europe Technology Committee
- Johnny Thorsen – VP Strategic Business Development, Serko Ltd.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Diving into the European business travel outlook, using recent data from the GBTA Business Travel Index, our annual global benchmark sponsored by Visa, Chris Ely, Research Director, GBTA sits down with Romain Mialane, Visa, Sales Director, Europe.
What you'll hear:
- What Europe data really says
- How payments data adds context
- What travel managers should be paying attention to as we head into the next planning cycle.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
In this episode of GBTA's The Business of Travel, Chris Ely, Research Director, GBTA, sits down with Edward Galvin, Head of Visa Commercial Solutions, North America, to unpack what the latest GBTA Business Travel Index (BTI) forecasts about the state of business travel worldwide.
From the big-picture forces driving global spend to a closer look at how key regions are performing, they break down the numbers behind the headlines and what they mean for travel programs and suppliers. The conversation also explores how technology and AI are reshaping everything from the traveler experience to payments and program management, before closing with a clear-eyed outlook on where business travel spending might head next.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
While the situation continues to evolve, regional experts discuss how disruptions across the Middle East are having global ramifications impacting aviation, fuel availability, and airline operations. Designed for global travel buyers, this episode aims to provide clarity, context, and actionable takeaways to support informed decision-making in global business travel.
Hear scenario-based insights and actionable approaches to help you navigate volatility and plan with greater confidence, focusing on practical implications for cost management, supplier strategy, and programme resilience.
Moderator: Calum Hawley, Chair of GBTA Transportation Committee and Managing Director, BTC Global.
- Ben Park – Direct Seat, Regional Europe, GBTA and Executive Director Travel & Sustainability Parexel
- Peter Harbison, Chairman of Greener Airlines and co-founder of FACTS
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Geopolitical uncertainty, shifting ESG narratives, and budget pressures are forcing companies to think differently about sustainability. This session dives into how organizations are turning these constraints into catalysts—reframing sustainability as business value, leveraging it as a competitive advantage, and finding innovative ways to fund and scale their efforts.
Speakers:
- Townsend Bailey, VP Global Corporate Responsibility Strategy, Reporting, & Technology, IHG
- Amelia DeLuca, Chief Sustainability Officer, Delta Air Lines
- Page Motes, Chief Compliance & Sustainability Officer, Hertz
Brought to you by GBTA Foundation Sustainability Partners
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
About Episode One:
Singapore has a 2040 vision for the future of business events. What does that mean for the rest of APAC?
In the latest episode of Business of Travel, GBTA's APAC MICE Power Talks series, Navodit Srivastava, Hospitality Cloud Leader for Cvent in Asia Pacific, sits down with Carrie Kwik, Executive Director, Conventions, Meetings & Incentive Travel, Singapore Tourism Board to explore how one of the region's leading destinations is preparing for the next two decades of MICE growth.
They unpack infrastructure investment, sustainability priorities, evolving buyer expectations, and what it takes for destinations to remain competitive in a complex regional landscape.
About APAC MICE Power Talks
GBTA APAC MICE Power Talks is a thought-leadership podcast series created by the GBTA APAC MICE Committee to explore how the business events industry is evolving across Asia-Pacific. Designed for corporate buyers, destinations, venues, DMCs, and industry partners, the series brings forward practical conversations on strategy, innovation, sustainability, technology, and the future of meetings and events in one of the world's most dynamic regions.
Each episode features candid discussions with industry leaders and decision-makers, focusing on real challenges and opportunities shaping MICE programmes today. The intent is not promotional, but insightful—offering perspectives that help planners, suppliers, and stakeholders make better-informed decisions in a complex, multi-market environment.
A defining feature of the podcast is its destination-focused approach. Selected episodes spotlight specific APAC destinations, including established hubs and emerging markets. These conversations go beyond surface-level narratives to examine each destination's MICE ecosystem—covering infrastructure, policy developments, sustainability initiatives, talent, technology adoption, and the unique experiences they offer to global and regional buyers.
By combining destination voices with corporate and industry perspectives, GBTA APAC MICE Power Talks provides a balanced view of how destinations are positioning themselves for the future of business events. The series serves as a platform for shared learning, regional collaboration, and forward-looking dialogue—bringing APAC destinations into focus through meaningful, industry-led conversations.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The Big Idea: How divisive debates in travel are shaping the future
The verdict is in! After three fiery debates across GBTA's APAC, Europe, and Australia conferences, we're unpacking the results, reactions, and revelations that shook the business travel community.
This isn't a replay; it's a deep dive into what the debates revealed about the future of our industry. Which arguments swayed the audience? Where did consensus emerge, and where did fault lines deepen?
Join us as we explore the key insights and implications from these high-stakes discussions:
- The Future of OBTs: Are they on the brink of extinction, or evolving with AI and chatbots?
- Next-Gen Traveller Behaviour: Does flexibility drive better outcomes than rigid policy?
- Biometrics & Secure ID: Will tech streamline travel or create new global challenges?
Expect candid analysis, surprising trends, and expert commentary on what these debates mean for travel programs, technology, and the traveller experience. If you want to know where the industry is headed, and why, this podcast has the answers.
Brought to you by BCD
Moderator:
- Chris Elmitt, CEO LIVVE
Speakers:
- Sarah Whiting, Senior Director Global Solutions Engineering, BCD Travel
- Siobhan Prideaux, Sr Director Sales , BCD Travel
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
In an era where data tells the truth about traveller motivations, "When the Data is the Story" explores how numbers can illuminate narratives of culture, identity, and experience. Drawing from the 2025 Traveller Identity Consensus report, Evita Robinson and Dr. Alana Dillette reveals how BIPOC traveller data does more than quantify, it humanises and reframes the industry's understanding of community-driven exploration and global movement.
Key Takeaways:
- How to translate raw data into storytelling frameworks that reflect lived cultural experiences.
- The role of inclusive data collection in shaping equitable tourism narratives.
- Strategies for leveraging insights from underrepresented travellers to inform media, marketing, and policy.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Brought to you by the GBTA Technology Committee Europe. In this episode Sarah Whiting & SkyLink (Episode1), Christopher Feuerecker & Blockskye (Episode 2) and Heinz Lennard Hornsby & Serko,
Content will be about AI, revolutionizing the industry with a new approach, challenges with the customer demand (scope, requirements, etc.)
This is the second in the podcast series featuring Christopher Feuerecker & Danielle Caviar, VP Sales Blockskye.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Corporate travel management: obsolete relic of the fax machine era… or the industry's best-kept secret weapon? Depends who you ask. Airlines will say, 'We don't need TMCs.' TMCs will say, 'Good luck with duty of care when your VP of Sales is stuck in O'Hare at 11pm.'
This 20-minute discussion will focus on the predictions and fears of the TMC's future role
Speakers: Stephanie Lachance EHI, Strategic Sales Director Mauro Di Re, Travel Portfolio and Corporate Expenses – Managing Partner at American Iron & Metal (AIM)
Brought to you by the GBTA Canada tech committee
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Personalising the Business Travel Journey: 5 Key Trends You Need to Know Dan Norris, Andrea Batchelor, Juliet Howie, Jo Westlake GBTA Europe Accommodations Committee
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
This is the first in a series of podcasts from the GBTA Europe Technology Committee - exploring the opportunities for AI in the business travel industry. First up is Sarah Whiting & SkyLink.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The business travel industry is fueled by innovative supplier companies who focus on serving the needs to both corporate travel programs and the travelers these corporate customers send out on the road for work trips. GBTA is fortunate to have many of these innovative supplier companies serving on its Allied Leadership Council – which is made up of its top industry supporters across several travel categories. In this podcast series, GBTA Allied Leadership Council members along with key executives from their companies discuss top company focus areas, the latest business travel trends they’re seeing, and what the future holds for corporate travel programs. * Moderator Suzanne Neufang, CEO, GBTA – New York, NY, USA * Jorge Cruz: Executive Vice President, Global Sales & Marketing * Yannis Karmis: Senior Vice President, Product Planning & Development
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Featuring Liz Fraser, Chief Revenue Officer at Serko, in this thoughtful conversation, we explore how leadership in business travel is transforming to meet the demands of a rapidly changing world. From redefining purpose and embracing AI to reinvigorating company culture and building diverse, future-ready teams—this episode uncovers the mindset shifts, skillsets, and strategies that will shape the next era of leadership. Whether you're an emerging leader or a seasoned executive, this is your roadmap to leading with impact in the future of business travel.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The business travel industry is fueled by innovative supplier companies who focus on serving the needs of both corporate travel programs and the travelers these corporate customers send out on the road for work trips. GBTA is fortunate to have many of these innovative supplier companies serving on its Allied Leadership Council – which is made up of its top industry supporters across several travel categories. In this podcast series, GBTA Allied Leadership Council members along with key executives from their companies discuss top company focus areas, the latest business travel trends they’re seeing, and what the future holds for corporate travel programs. · Moderator Suzanne Neufang, CEO, GBTA – New York, NY, USA · Frank Passanante, Senior Vice President & Global Head of Sales & HRCC, GBTA Allied Leadership Council Member, Hilton · Marizel De La Torre, Vice President Global Distribution, Hilton Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The GBTA Convention annually brings together thousands of professionals in person to connect, learn, grow and do business for the world’s $1.4 trillion business travel industry. So what can attendees expect at the upcoming GBTA Convention 2025 in Denver, July 21-23, and how can they make the most of their experience? In this podcast, GBTA Board President, Mark Cuschieri, and travel supplier, Treasurer of the GBTA Board of Directors, Kevin Sullivan, join GBTA CEO Suzanne Neufang to preview and discuss what’s new, noteworthy and not-to-be-missed for attendees heading to this year’s Convention.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The business travel industry is fueled by innovative supplier companies who focus on serving the needs to both corporate travel programs and the travelers these corporate customers send out on the road for work trips.
GBTA is fortunate to have many of these innovative supplier companies serving on its Allied Leadership Council – which is made up of its top industry supporters across several travel categories.
In this podcast series, GBTA Allied Leadership Council members along with key executives from their companies discuss top company focus areas, the latest business travel trends they’re seeing, and what the future holds for corporate travel programs.
· Lukasz Dabrowski – Senior Vice President, Global Supplier Relations, HRS
· Kari Wendel - Vice President, Meetings Solutions, HRS
· Moderator Suzanne Neufang, CEO, GBTA – New York, NY, USA
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The business travel industry is fueled by innovative supplier companies who focus on serving the needs to both corporate travel programs and the travelers these corporate customers send out on the road for work trips.
GBTA is fortunate to have many of these innovative supplier companies serving on its Allied Leadership Council – which is made up of its top industry supporters across several travel categories.
In this podcast series, GBTA Allied Leadership Council members along with key executives from their companies discuss top company focus areas, the latest business travel trends they’re seeing, and what the future holds for corporate travel programs.
· Moderator Suzanne Neufang, CEO, GBTA – New York, NY, USA
· Mike Guadagnoli – VP of Business Rental Sales, and Global Operations, Enterprise Mobility
· Sirus Karimi - Vice President – Commute, CarShare & Car Club, Enterprise Mobility
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
In this episode of The Carbon Compass, Chrissa Pagitsas (CEO, Pagitsas Advisors) joins Fanny Everard (Sustainability Program Manager, GBTA Foundation) to explore how sustainability drives business value, insights on GBTA Sustainability Summit, and why sustainability is good for business —despite policy rollbacks.
Interested in continuing the conversation? Join Chrissa, Fanny, and other sustainability professionals in business travel on June 10th at the GBTA Sustainability Summit. https://sustainability-summit.gbta.org/registration/
The Carbon Compass is the sustainability and planet-focused subseries of the Business of Travel podcast.
If you enjoyed this episode, please make sure to follow us on LinkedIn https://www.linkedin.com/company/the-gbta-foundation/
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Research says 80% of all women struggle with confidence, and in even greater numbers, the higher up you go in a company. This translates into fewer women rising through the ranks and reaching their greatest potential in the workplace. How can we be - and support - bolder risk-takers yet avoid the 'double bind’ of being labeled too aggressive or assertive? Katie Brown will challenge you to rise above the double bind, sharing her story in rising through the ranks as one of few women who have trailblazed their way up in the ski industry.
Podcast Interviewer: Cari Wurzbacher, Manager Government and Corporate Accounts at United Airlines.
Speaker: Katie Brown, Vice President, Brand and Resort Strategy at Steamboat Resort
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Allyship is a powerful force for change. In this episode, we explore how allies play a crucial role in advancing women’s leadership and inclusion in the business travel sector. Our guest, Anne Feeney, Assistant Vice President of Global Strategic Sales at Enterprise Mobility shares real-world insights on what effective allyship looks like and how individuals at all levels can contribute to gender equity. Tune in for actionable strategies, inspiring stories, and a call to action for those ready to champion meaningful change in the workplace.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Share Marriott’s perspective on responsibility and oversight of tech and digital strategy, trends we see in the hospitality industry as it relates to the supplier side of the business. The podcast is hosted by Suzanne Neufang, CEO of GBTA, aligned with Tammy Routh, who is President of the GBTA Allied Leadership Council and Senior Vice President of Marriott International.
Moderators and Speakers:
Moderator – Suzanne Neufang, GBTA CEO
Tammy Routh, Senior Vice President – Marriott International
Drew Pinto - EVP and Chief Revenue and Technology Officer - Marriott International
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Corporate travel policies are more than just a set of guidelines—they define how employees travel, how companies manage costs, and how organizations adapt to an ever-changing business environment. And they are an essential and fundamental element of the day-to-day work and long-term approach of every travel buyer. With shifting workforce dynamics, new expectations around flexibility, and ongoing efforts to balance cost control with traveler satisfaction, however, policies are evolving faster than ever. In this podcast, GBTA Board members and industry experts discuss the latest trends, the challenges companies face in enforcing policies, and what the future holds for corporate travel programs: * Rosemary Maloney, Senior Director, Corporate Travel, The Freeman Company, and GBTA Board, Vice President * Carlos Almendros, Director, Strategic Sourcing Travel, Card and Marketing Manager, Cisco Systems, and GBTA Board, Direct Seat, At Large * Carol Fergus, Director, Global Travel Events and Ground Transportation, Fidelity International, and GBTA Board, Direct Seat, At Large * Katie Virtue, Head of Sales and Marketing, Festive Road, and GBTA Board, Allied Seat, At Large
The group’s discussion includes insightful and actionable insights related to travel policy evolution including: * Balancing cost and employee experience * Policy enforcement vs. flexibility * The current state of air travel policies * Adapting to changing workforce needs * The future of travel policy customization
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Networking and community building are crucial for women's professional development. In this WINiT podcast sponsored by CWT, moderator Bev Heinritz, Director of Foundation Programs at GBTA Foundation, and Lisa Nelson, Senior Director of Customer Management at CWT, discuss how collective networking and community-building efforts can drive broader systemic change by advocating for policies, practices, and cultures that support women in the workplace. When women come together, they can influence industry standards and create more inclusive environments.
Show Links:
Lead to Win by Karla A. Harris
You’ve Been Chosen – Thriving the Unexpected by Cynt Marshall
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Does when, where, and how the work gets done matter if deadlines and deliverables are met? How do ways of working impact organizations, employees, and travelers? Listen to this podcast to hear our expert panel as they debate the workplace of the future and the role of the travel manager in supporting this transformation. Drawing on the insights from 300+ participants captured at the GBTA Europe Conference and GBTA APAC conferences on varied questions pertaining to work culture, the role of business travel, and travel managers in supporting these new work environments.
Moderator & Speakers:
Moderator: Catherine Logan, Regional Senior Vice President - EMEA & APAC – GBTA
Christian Dahl, EVP People & Culture at BCD and
Rosemary Maloney, Senior Director, Corporate Travel Freeman
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Globally, despite certain challenges, business travel spend has continued to grow in 2024. According to GBTA’s latest Business Travel Index forecast, business travel spend is expected to end 2024 above the $1.5 trillion mark – for the first time surpassing 2019 spend. As we head into 2025, what are the current headwinds and tailwinds business travel buyers, suppliers and economists are seeing within this sector?
In this podcast, Dallas-based GBTA Board Treasurer, Kevin Sullivan, is joined for a topical discussion with fellow Board members and an economic expert:
· Ben Park, Executive Director-Travel & Sustainability, Paraxel, GBTA Board of Directors European Region Director – Berlin, Germany
· Katharine Farrell, Sr. Manager – Sales Digital Marketing Communication, Delta Airlines, GBTA Board of Directors, Director-at-Large – Atlanta, GA, USA
· Jarrod Castle, Research Analyst, UBS – London, UK
The group will offer their unique buy, supply, and analyst insights around bigger picture areas for the business travel industry including:
· Category-level outlook and overall sentiment for business travel for the year ahead
· How economic factors have shaped – and will further shape – business travel budgets and travel decisions
· The impact of changing workforce and related travel for work dynamics
· The current and future role of sustainability in business travel considerations
· Top challenges and opportunities ahead for business travel and the industry in their region
Listen in for a comprehensive, around-the-world view on the current and future state of business travel.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Welcome to this episode of the GBTA Business of Travel brought to you by the Canadian Meetings & Events Committee with special guest Heather Reid, Founder and CEO of Planner Protect Inc and the Canadian authority on event contracts.
With over 30 years planning conferences and events for clients, Heather has helped hundreds of event organizers generate more than $9M in cash savings and avoided risk. Heather has dedicated much of her career into changing the education landscape for event professionals.
In this podcast we explore some of the common issues and roadblocks with event contracts, both on the buyer and supplier side. We look at security and risk issues and force majeure and termination clauses and how the focus on contract language has changed over the years, especially since coming out of the pandemic. In an industry where planners used to “own” everything about a meeting, Heather helps to identify and acknowledge the other key stakeholders that contribute to the event from the contracting process to the execution.
The views and opinions expressed by podcast guests are their own and do not constitute legal advice on behalf of GBTA.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The Meetings & Events Committee (EMEA) brings you this podcast which showcases How Radisson Hotel Group is using AI to optimize venue sourcing for buyers and suppliers. In this episode, Verónica González, a member of the GBTA M&E Committee, and head of Hotel Distribution Account Management at Amadeus IT Group, talks with Mandy Stam from Radisson Hotel Group and key technology partners, to learn more about how Radisson Hotel Groups optimizes M&E RFP Response Time, Conversion Rate and Revenue Generation with the use of AI. They share expertise and insights regarding
- • M&E Demand trends.
- • Buyers’ behavior.
- • Suppliers’ challenges.
- • How suppliers are using AI to better serve buyers.
- • RPA and AI trials and errors.
- • Outcome expected.
- • Challenges faced & Lesson learned.
- • Keys to success: flexibility, partnership, innovation, etc.
- • Results achieved
Names:
- • Verónica González, a member of the M&E Committee, global head of Hospitality Distribution Account Management at Amadeus IT Group.
- • Mandy Stam, Senior Director Business Solutions, Radisson Hotel Group.
- • Felix Undeutsch, Co-Founder Hivr.ai.
- • Tony Marcelli, Director of Product Management at Cvent.
- • Gonzalo Fortuny, Partner at EY
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Not every Corporate needs to implement NDC immediately and many can wait for their TMC to enable NDC content. Given all the noise around NDC, is there a temptation to rush NDC content rather than question whether it is relevant at this time?
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
In this episode of the Carbon Compass, the planet-focused subseries of the Business of Travel podcast, GBTA Sustainability Leaders Nora Lovell Marchant, VP for Global Sustainability at American Express Global Business Travel and Page Motes, Chief Compliance and Sustainability Officer at Hertz, share their insights on the key success factors for accelerating climate action in business travel. Listeners will learn about the key takeaways from Climate Week NYC, and how to navigate key tensions on the road to Net Zero – fastest vs biggest impact; control vs influence; bottom line vs reputation; stronger commitments vs better ideas. In each episode of the Carbon Compass, we unveil inspiring stories, innovative strategies, and impactful initiatives from special guests: Leaders committed to steering the course toward a more sustainable future for business travel. Together, we explore, unpack, and demystify the world of sustainability in business travel. If you enjoyed this episode, please make sure to follow us on Linkedin. Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Brought to you by the GBTA | Risk Committee - US.
The speakers are:
Valerie Ferraro, Manager, Program Operations
Conrad N. Hilton Foundation; Craig Collins, Vice President, Client Management - America's, CIBT;
Dr. Katherine O'Reilly, International SOS.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Brought to you by the GBTA European Accommodations & Payment Solutions Committees. In this episode, our focus is on delving into the ever-evolving payment sector, exploring both established and cutting-edge technologies that are reshaping the landscape of hospitality payments. Our aim is to initiate a dynamic conversation that not only highlights the opportunities these innovations bring but also addresses the challenges. To enrich our GBTA community, we've gathered a panel of industry leaders who will share valuable insights and expertise on this transformative journey within the payments realm.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The GBTA Convention annually brings together in person thousands of industry professionals to learn, grow, network and shape the future of the world’s $1.4 trillion business travel sector. So what can attendees expect at the upcoming GBTA Convention 2024 in Atlanta, July 22-24? What insights can be gleaned from those who are veteran attendees? What are the opportunities and tips for event first-timers? And how can every attendee make the most of their Convention experience? In this podcast, travel buyer and GBTA Board Vice President, Rosemary Maloney, and travel supplier and President of the GBTA Allied Leadership Council, Tammy Routh, join GBTA CEO Suzanne Neufang to preview and discuss what’s new, noteworthy and not-to-be-missed for attendees heading to this year’s Convention. Link: https://convention.gbta.org Host & Guest Info Rosemary Maloney, Alteryx Tammy Routh, Marriott International Suzanne Neufang,GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Building an Inclusive Organizational Culture: This episode, brought to you by the GBTA Inclusion and Culture Committee, will explore the significance of transitioning from a Diversity, Equity, and Inclusion (DEI) framework to one that emphasizes inclusion. We will discuss how fostering a culture of inclusion can positively impact employee engagement, retention, and overall organizational success.
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Unveiling the April 2024 GBTA industry poll results, this episode of The Business of Travel explores the levels of satisfaction and optimism that global business travel professionals have now related to their career, compensation, job mobility, the future of business travel and more. The discussion also continues to follow industry sentiment from travel buyers and suppliers about the ongoing evolution of New Distribution Capability (NDC) including education, implementation and readiness. GBTA’s Chris Ely, Director of Research discusses the highlights and insights with Debbie Iannaci, head of PR, Communications and Research. Drawing on the responses of over 800 business travel buyers, suppliers and other business travel professionals across 41 countries, this 34th installment of GBTA’s ongoing survey series reveals the current state of the profession and industry from those who know it best. Read the full GBTA April 2024 Poll results here. Host & Guest Info Chris Ely, GBTA Debbie Iannaci, GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
This is the latest episode in GBTA's quarterly series focusing on artificial intelligence (AI) and business travel. Join us for an engaging episode featuring Steve Singh, the visionary founder of Concur, as he delves into the transformative power of AI in business travel. Discover how AI is revolutionizing the quest for the perfect trip, from personalized itineraries to seamless expense management. Steve shares insights on the latest advancements, the impact on travelers and businesses, and his predictions for the future. Tune in to explore how AI is not only enhancing the travel experience but also setting new standards for efficiency and convenience in the industry. Don’t miss this enlightening conversation!
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Podcast Guests
Steve Singh, Madrona
Kevin Fliess, GBTA
Additional Reading: Transforming Corporate Travel: An Open Roadmap to Fixing a Broken System, Steve Singh
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
For years, the business travel industry has looked for guidance to bring more accessibility into travel programs. How do we communicate with travelers who disclose a need? How do we request that information in a confidential way? How can the business travel industry collaborate on making the landscape more accessible for ALL travelers? In this podcast, the GBTA Foundation explores these questions with the Inclusion & Culture Committee, and shares more information about the release of the new Accessibility Toolkit in the GBTA Hub. Listeners will learn what travel managers, suppliers, TMCs, and champions can do to advocate for making the business travel industry more accessible for all. Link: https://gbtafoundation.org/accessibility/ Connect with GBTA
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
In this second episode of the Carbon Compass, host Kelsey Frenkiel, GBTA, is joined by Albena Taseva, WSAudiology, and Townsend Bailey, IHG Hotels & Resorts, to discuss the GBTA Foundation’s Sustainable Procurement Standards (SPS). Together they will dive deep into the background of SPS, challenges for buyers and suppliers, guidelines for implementation, and more.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
Kelsey Frenkiel, GBTA Albena Taseva, WSAudiology Townsend Bailey, IHG Hotels & Resorts
Referenced Documents
GBTA Foundation Sustainable Procurement Standards
Key Topics Discussed Sustainability RFP ESG
If you enjoyed this episode, here are some similar shows Sustainability is a Team Sport | The Carbon Compass Reflections on the Big Idea: Artificial Intelligence GBTA Board View: Regional Insights on Business Travel
Connect with GBTA
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Reflections on the Big Idea: Artificial Intelligence
In this episode of The Business of Travel podcast, join host Kevin Fliess, GBTA, as he speaks with Yannis Karmis, BCD Travel and Aurelie Krau, travel tech geek and innovation consultant, to discuss the findings of the Big Ideas sessions at GBTA Europe Conference and GBTA APAC Conference and what might be on the horizon for AI in the business travel industry.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Made Possible by BCD Travel
Episode Reference Documents
The Big Idea Artificial Intelligence (AI) and What It Means for Business Travel Management Read on BCD’s Website GBTA Members can read in the Hub
Host & Guest Info
Yannis Karmis, BCD Travel Aurelie Krau, Innovation Consultant Kevin Fliess, GBTA
Key Topics Discussed
Artificial Intelligence (AI) Generative AI Travel Management
If you enjoyed this episode, here are some similar shows Travel Management in the Age of AI GBTA Board View: Regional Insights on Business Travel How AI is (Re)Shaping Business Travel: A Conversation with McKinsey
Connect with GBTA
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Globally, business travel is moving into a new and next chapter. But how do global transformation and trends in how people are traveling for work now compare – or contrast – to the realities and experiences for key regions around the world? In this podcast, Europe-based GBTA Board President, Mark Cuschieri, is joined for a topical discussion by fellow Board members and regional-based industry leaders. Hear market-by-market insights from Peter Koh, Ex-Officio Member for APAC, Liz Oliveria, Direct Seat, Regional Canada, and Felipe Cardona, Ex-Officio Member for LATAM. The group will explore the overall sentiment for business travel for the year ahead and breakdown key subject areas like remote work, evolving preferences in travelers, the role of sustainability, and more.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Episode References
GBTA Sustainable Procurement Standards
Host & Guest Info
Mark Cuschieri, President Peter Koh, Ex-Officio Member, APAC Liz Oliveria, Direct Seat, Regional Canada Felipe Cardona, Ex-Officio Member, LATAM
Key Topics Discussed
Climate Action Sustainability Traveler Trends Remote and Hybrid Work
If you enjoyed this episode, here are some similar shows Sustainability is a Team Sport | The Carbon Compass GBTA Board View: Reflections & Projections How AI is (Re)Shaping Business Travel: A Conversation with McKinsey
Transcript View the Transcript Here
Connect with GBTA
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
In this episode, Risk Committee members are discussing the importance of individual profile risk for business travelers. They are focusing on how a specific traveler's unique set of factors and characteristics can impact their safety and well-being during a trip, which is referred to as individual profile risk in travel risk management. These factors encompass personal health considerations, cultural awareness, travel experience, and behavior. Our experts will explore methods for obtaining relevant information and customizing it to each individual's profile while considering privacy policies. They will also address how this approach should be applied to blended travel. Brought to you by the Risk Committee.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
Bruce McIndoe, McIndoe Risk Advisory LLC Suzanne Sangiovese, Riskline Vasilis Tzanetis, Sibylline Jorge Mesa, BCD Travel
Key Topics Discussed
Risk Management, Individual Travel Risk Profile, Privacy Policies, Blended Travel
If you enjoyed this episode, here are some similar shows Sustainability is a Team Sport | The Carbon Compass GBTA Board View: Reflections & Projections Human Trafficking: Get Onboard and Make a Difference
Transcript View the episode transcript here
Connect with GBTA
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Welcome to the Carbon Compass, a sustainability and planet-focused subseries of the Business of Travel podcast.
In each episode, we will unveil inspiring stories, innovative strategies, and impactful initiatives from special guests: Leaders committed to steering the course toward a more sustainable future for business travel. Together, we explore, unpack, and demystify the world of sustainability in business travel.
In this first episode, Mike Nicholus, Global Operations Environment Director for Accenture, explores what sustainable business travel means in the context of global sustainability efforts, and dives into what was needed internally to move the needle on sustainability. Lastly, he gives some insights on what the future of sustainable business travel might look like.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
Mike Nicholus, Accenture
Fanny Everard, GBTA
Key Topics Discussed
Sustainability, GBTA Foundation, Climate Change,
Travel Management, Carbon Accounting, Corporate Sustainability Reporting Directive
If you enjoyed this episode, here are some similar shows
Behind the Scenes at COP28: A Global Business Travel Perspective
How AI is (Re)Shaping Business Travel: A Conversation with McKinsey
GBTA Board View: Reflections & Projections
Transcript
View the Episode Transcript Here
Connect with GBTA
Music track is Space Jazz by Kevin MacLeod
Licensed under Creative Commons: By Attribution 3.0 License
Travel Management in the Age of AI
In 2023, AI took a prominent role in the tech landscape. This shift had significant implications for companies using managed travel solutions. At the corporate level, AI influenced insights and policies, while travel managers and employees benefited from streamlined experiences. In this episode, Vineet Taneja, VP Product Management with Brex, explores Brex's use of AI in travel and expense management. Looking forward, the discussion highlights AI's role in FinTech, emphasizing security and privacy.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Made Possible by Brex
Host & Guest Info
Kevin Fliess, GBTA
Vineet Taneja, Brex
Key Topics Discussed
AI, Travel Management, Expense Management
If you enjoyed this episode, here are some similar shows
How AI is (Re)Shaping Business Travel
GBTA Board View: Reflections & Projections
Technology Solution that Take Care of Travelers
Connect with GBTA
Music track is Space Jazz by Kevin MacLeod
Licensed under Creative Commons: By Attribution 3.0 License
This is the second episode in GBTA's quarterly series focusing on artificial intelligence (AI) and business travel. This episode explores how airlines and hotels are leveraging AI to improve revenue management, operations, sustainability, and the traveler experience - today. Host Kevin Fliess welcomes Alex Cosmas and Ryan Mann, partners at McKinsey with extensive experience in aviation, hospitality, and digital transformation in the travel industry.
The panel explores how AI empowers businesses and their travelers with streamlined planning and more personalized trip experiences
Alex and Ryan also unpack some of the obstacles around running technology transformation programs and provide practical guidance on how to get started with AI initiatives.
Whether you're an airline executive, a hotel manager, corporate travel manager, or a frequent business traveler, this episode provides essential insights into the future of travel powered by AI.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
Kevin Fliess, GBTA
Alex Cosmas, McKinsey
Ryan Mann, McKinsey
Key Topics Discussed
-
AI
-
Hospitality
-
NDC
-
Travel Experience
-
Decarbonization
If you enjoyed this episode, here are some similar shows
-
AI and the Future of Business Travel | GBTA-AI: AI and Business Travel
-
GBTA Board View: Reflections & Projections
-
Lessons on Fostering Innovation in Travel
Connect with GBTA
Music track is Space Jazz by Kevin MacLeod
Licensed under Creative Commons: By Attribution 3.0 License
Business of Travel
Behind the Scenes at COP28: A Global Business Travel Perspective
December 14, 2023
In this bonus episode of the Business of Travel podcast, Suzanne Neufang, GBTA’s CEO is joined by Delphine Millot, GBTA's Senior Vice President of Sustainability and Advocacy, to share insights after attending COP28 at the United Nations Framework Convention on Climate Change. They discuss the scale and significance of the event, the importance of collaboration between public and private sectors, and the key takeaways for the business travel industry. Delphine also shares her perspective on the challenges and opportunities that lie ahead as the industry strives to become more sustainable.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
Suzanne Neufang, GBTA
Delphine Millot, GBTA
Key Topics Discussed
- Sustainability
- Climate Change
If you enjoyed this episode, here are some similar shows
-
GBTA Board View: Reflections & Projections
-
Lessons on Fostering Innovation in Travel
Connect with GBTA
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
Embrace the essence of what's shaping global business travel today with this podcast featuring insights from GBTA Board buyer and supplier members.
Moderator and Board President, Mark Cuschieri, reflects on the association's key milestones in 2023 and is joined by fellow Board members, Rosemary Maloney and Mike Daly, to discuss and provide insights on what lies ahead for the industry in 2024.
They address emerging trends, topics, and top-of-mind concerns for the industry in the coming year, including:
- Has business travel reached a "new normal" (and is it time to stop using that phrase)?
- What's next for sustainability and business travel in 2024?
- How will AI revolutionize business trips in the coming year – and is the industry ready for it?
- New Distribution Capability (NDC) momentum – are we there yet?
From the transformative tales of 2023 to the compelling predictions for 2024, tune in to discover where the business travel industry has been and where we're heading together.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
-
Mark Cuschieri, President, GBTA
-
Rosemary Maloney, Vice President, GBTA
-
Mike Daly, Allied Seat, At Large, GBTA
Key Topics Discussed
-
Online Booking
-
Covid-19 Recovery
-
Multimodality
-
AI
-
SAF
If you enjoyed this episode, here are some similar shows - AI and the Future of Business Travel | GBTA-AI: AI and Business Travel
-
Insights from the Instructor of Advanced Principles of Business Travel Management Course
-
Human Trafficking: Get Onboard and Make a Difference
Connect with GBTA
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
The intent of this podcast is to educate our membership on the Human Trafficking in Canada from a Meeting Professional, Accommodation and law enforcement perspective in Canada. We will define human trafficking and outline who is at risk from whom and where. We will outline the key sectors that HT is found and what steps travelers can take to help and initiatives in place to improve the situation. We will review Canadian legislation around HT and how that can help. We review what types of questions that travel managers can add to their RFPs to ensure suppliers are getting onboard. Brought to you by the Canadian Transportation and Rick Committees
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
-
Ashley Franssen-Tingley, The Canadian Centre to End Human Trafficking
-
Sandy Biback - Meeting Planners Against Human Trafficking
-
Marina Elsener - Fairmont Hotels
-
Cpl David Lane - RCMP
Key Topics Discussed
-
Human Trafficking
-
Travel Safety
-
Risk Management
If you enjoyed this episode, here are some similar shows
- Protections for the Traveling LGBTQ+ Workforce
Connect with GBTA
- www.GBTA.org
Music track is Space Jazz by Kevin MacLeod
Licensed under Creative Commons: By Attribution 3.0 License
Travel has seen a shift from Duty of Care to Duty TO Care and the wellbeing of travelers is a key part of that shift. When we take care of travelers, they perform better and are happier and healthier individuals. New technology solutions are enabling better care of travelers and this discussion with industry experts Romain Aubanel, Jack and Ferdi and Josh Gunn, CTM will discuss redefining wellbeing, what data and analytics are telling us and the role of technology. This podcast is moderated by Katie Virtue, FESTIVE ROAD and brought to you by the GBTA Technology Committee.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
-
Katie Virtue, FESTIVE ROAD
-
Romain Aubanel, Jack and Ferdi
-
Josh Gunn, CTM
Key Topics Discussed
-
Duty of Care
-
Risk Management
-
Travel Management
If you enjoyed this episode, here are some similar
-
AI and the Future of Business Travel | GBT-AI: AI and Business Travel
-
The Path Forward for NDC: Implementation and Impact Across the Industry Ecosystem
-
Tech Safari Series: Why are travel analytics more important than ever?
Connect with GBTA
- www.GBTA.org
Music track is Space Jazz by Kevin MacLeod
Licensed under Creative Commons: By Attribution 3.0 License
Business of Travel
Using Technology for Simple Meetings Success
October 20, 2023
In-person meetings and events are driving industry stabilization and the increasing volume is requiring new approaches. Meetings are coming back strong and this discussion with industry experts Ciaran Delany, Hubli and Meredith Smith FESTIVE ROAD, will give you the trends and insights into how companies are using technology to address challenges and see success. This podcast is moderated by Laurie Scott and brought to you by the GBTA Technology Committee.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
Laurie Scott, Markel
Meredith Smith, FESTIVE ROAD
Ciaran Delany, Hubli
Key Topics Discussed
-
Meetings Technology
-
Simple Meetings
-
Meetings Management
If you enjoyed this episode, here are some similar
-
AI and the Future of Business Travel | GBT-AI: AI and Business Travel
-
The Path Forward for NDC: Implementation and Impact Across the Industry Ecosystem
-
Tech Safari Series: Why are travel analytics more important than ever?
Connect with GBTA
- www.GBTA.org
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
In this episode, John Morhous, Chief Experience Officer at Flight Centre Travel Group, and Amir Amidi, Managing Partner in Travel and Hospitality at Plug and Play, join Tara Erwin, Communications and Public Relations Manager with GBTA discuss Flight Centre's digital journey, the distinction between internal and third-party innovation projects, the impact of AI on the travel industry, KPIs for measuring innovation success, and share startup success stories within Flight Centre's digital initiatives, offering valuable insights into the evolving landscape of the travel industry. Made Possible by Plug and Play
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
-
Tara Erwin, GBTA
-
John Morhous, Flight Center Travel Group
-
Amir Amidi, Plug and Play
Key Topics Discussed
-
Innovation
-
Startups
-
Generative AI
Connect with GBTA
- www.GBTA.org
Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License
In the inaugural episode of "GBTA-AI," a series exploring the role that AI has to play in business travel, host Kevin Fliess, GBTA's Chief Marketing Officer, brings together a panel of experts in the field of artificial intelligence and business travel. Joining the discussion are Tom Allen, CEO at AI Journal; Sam Hilgendorf, CIO at Fox World Travel; and Mat Orrego, CEO and co-founder of Cornerstone Information Systems. This episode serves as the foundation for a long-term conversation on the transformative impact of AI on the business travel industry. The panel explores the concept of generative AI and its potential to reshape various aspects of business, providing valuable insights and setting the stage for future episodes that will delve deeper into this evolving and impactful topic.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
Kevin Fliess Tom Allen Sam Hilgendorf Mat Orrego
Key Topics Discussed
-
Artificial Intelligence
-
Large Learning Models
-
ChatGPT
-Generative AI
If you enjoyed this episode, here are some similar - The Path Forward for NDC: Implementation and Impact Across the Industry Ecosystem
-
Tech Safari Series: Why are travel analytics more important than ever?
-
Empowering Capital | Female Angel Investors in the Startup Ecosystem
Connect with GBTA
- www.GBTA.org
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
Business of Travel
There is Power in Women Supporting Each Other in the Workplace
September 22, 2023
Having programs for women in the workplace is considered table stakes for most companies, but in order to drive meaningful progress, more needs to be done. Cynthia Barnes and Jennifer Miranda from American Airlines discuss their experiences and the benefits from being a part of their company’s women’s leadership programs as well as the impact that formal and informal mentorship has had on their personal and professional growth, and how women can continue to support each other at any level in the organization.
Made Possible By American Airlines The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
Bev Heinritz Director, Foundation Programs, GBTA Foundation
Cynthia Barnes, Director of Global Sales and Market Initiatives, American Airlines
Jennifer Miranda, Manager of Global Sales and Market Initiatives, American Airlines
Key Topics Discussed
-
Mentorship
-
Women in Business Travel
Resources Mentioned
- GBTA WINiT
If you enjoyed this episode, here are some similar - Empowering Capital | Female Angel Investors in the Startup Ecosystem Made Possible by GBTA WINiT
-
Super Woman: Fact or Fiction | An Industry Conversation
-
GBTA Ladders | Meet the Season 9 Winning Team, Travel Change!
Connect with GBTA
-
www.GBTA.org
-
GBTA WINiT on LinkedIn
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
GBTA’s Advanced Principles of Business Travel Management has been a core professional development offering for business travelers for nearly a decade. This course is designed for travel buyers overseeing a managed business travel program and suppliers offering travel-related products and services. It serves as the next step after GBTA’s Fundamentals courses as well as a preparatory course for individuals interested in taking the Global Travel Professional (GTP) Examination.
Instructor Sandy Moring, Managing Director with Strategic Travel Solutions Ltd, is joined by Debbie Iannaci, Vice President, Global Communications, PR & Research with GBTA. Together they explore the history of Advanced Principles of Business Travel Management as well as dive deeper into two of the course’s key takeaways.
The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.
The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.
Host & Guest Info
Debbie Iannaci
Sandy Moring
Sandy’s extensive experience derives from her varied roles within the world of corporate travel and previously to that, adventure travel. With a strong operational background, plus senior leadership roles in account management, commercial marketing, training and more recently, encouraging the next generation via coaching, she is involved in many projects as a freelance consultant in business re-engineering, travel risk management and sustainability.
Key Topics Discussed
-
Travel Policy Compliance
-
Travel Risk Managment
Resources Mentioned
-
Advanced Principles of Business Travel Management Course
-
Fundamentals of Business Travel Management Course
If you enjoyed this episode, here are some similar
-
Protections for the Traveling LGBTQ+ Workforce Made Possible by the Risk Committee
-
The Path Forward for NDC: Implementation and Impact Across the Industry Ecosystem
-
Empowering Capital | Female Angel Investors in the Startup Ecosystem Made Possible by GBTA WINiT
Connect with GBTA
- www.GBTA.org
Music track is Space Jazz by Kevin MacLeod
Licensed under Creative Commons: By Attribution 3.0 License
A discussion on how your corporate travel policy can reflect the LGBTQ+ business traveler in 2023. Organizations have an obligation to ensure their workforce is safe, regardless of individual profiles, and it is essential that your travel risk management program acknowledges and plans for the diverse risks faced by its LGBTQ+ employees. How can travel and security managers ensure the safety of their LBGTQ+ employees while respecting individuals’ privacy and autonomy? What do the recent legislative changes in the US and elsewhere mean for your travelers? What particular pre-trip preparation and resources are required to ensure your employees’ safety around the world? Mackenzie Grahek, Security Manager at International SOS and Craig Collins, Vice President Client Services at CIBT Newland Chase will answer these and other questions. Brought to you by the GBTA Risk Committee.
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
Brought to you by the US Accommodations Committee. In the third installment of the GBTA Accommodation Committee's Hotel Sourcing Podcast Series, Steven Van Overmeiren (Baker McKenzie), John Berkley (Tripbam), Lukasz Dabrowski (HRS), Iggy Fisher (Club Quarters), and Chris Massucci (Marriott) discuss a macro view of current industry trends and what we can expect to see as we head into the traditional sourcing season for 2024 hotel programs. They discuss expectations regarding volume, rates, and other key program priorities from both buyer and supplier perspectives.
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
In this podcast, we discuss GBTA Ladders and speak with the Season 9 winning team, Travel Change! The group discusses the premise of their project and how rounding up on every travel transaction can be a force for change in today’s world!
Moderating the discussion is Grace Morrisey, Director, Travel & Expense, General Atlantic and GBTA Ladders Co-Chair who is joined by members of the Season 9 winning team:
• Anja Turner, Vice President, Marketing & Communications, BCD Travel
• Kayleigh Rogers, Consulting Manager, American Express GBT
• Micha van Eijk, Senior Product Manager, Emburse
• Stevie-Leigh Harrison, Global Product Manager, TakeTwo Travel Solutions
• Lorena Hurtado, Marketing and Digital Manager, Avianca Airlines
• Itzetl Villanueva, Enterprise Global Sales Manager, Delta Air Lines
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
New Distribution Capability (NDC) has been around for over a decade in the travel industry – but now the effort has accelerated. In a recent GBTA poll, 53% of business travel industry professionals said airlines are trying to roll out NDC too quickly. So where does the industry stand now on NDC and what’s next?
In this podcast, experts discuss their view on how NDC is impacting the industry ecosystem, how execution has been going - from readiness to uptake, what’s going well and what’s still a challenge, their NDC priorities for the coming months and where the industry might be a year from now.
Rita Visser, Director of Global Sourcing & GPO, Oracle, moderates the expert line up: Fred Fredericks, Senior Vice President / Chief Product Officer and head of Engineering at SAP Concur; Jeff Klee, CEO of AmTrav; and Graham Wareham, head of Airline Strategy and Partnerships at ATPCO.
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
Brought to you by the GBTA Meetings & Events Europe Committee.
Dan Humby, VP Sales Europe with Groups360 and co-chair of the GBTA Meetings & Events Europe Committee, is joined by fellow committee members travel buyers, Jennifer Pape, Global Meetings & Events Manager with Shell, and Jason Hart, Strategic Sourcing Manager with Amgen. Their discussion explores the most prominent trends in the Meetings & Events space at the moment and aims to understand how they’re impacting program owners and their stakeholders.
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
The GBTA Tech Committee brings you the podcast version of the Tech Safari Series which showcases new technologies launching cutting-edge solutions in business travel. In this episode, Mike Daly, Chair of the GBTA Tech Committee, will interview expert data analyst and serial entrepreneur, Jean Belanger, CEO and Founder of Cerebri AI.
Amidst the recent chaos surrounding NDC, the significance of travel analytics has soared to new heights. Accompanied by sustainability and DEI initiatives, as well as the challenge of monitoring travelers and their expenditures outside of the program, buyers and TMCs find themselves facing a multitude of tasks and responsibilities.
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
This GBTA WINiT podcast explores the transformative impact of female angel investors in the startup ecosystem. In this episode, we speak with Cara Whitehill, advisor, and angel investor at her firm, Unlock Advisors, where she has taken early-stage startups from 0-1 and larger organizations from $10m-$100m+ in revenue growth. We’ll discuss the journey - including her roots in the travel industry – that got her to angel investing. We also delve into the untapped potential and value that women bring to the world of angel investing, and how to support women founders as they innovate with their own ventures.
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
Discussing key types of agreements for the meetings and events supply chain to include NDAs (Non-Disclosure Agreements), MSA (Master Services Agreement), and RFP (request for proposal).
Shauna Whitehead, GBTA Meetings & Events Committee
Donna Patrick, Abbott
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
Description: Join Karolien De Hertogh, Director UK & Ireland, United Airlines, Calum Hawley, Global Travel Manager, Endeavour Mining Plc and Rohini Sengupta, Director, Environmental Sustainability, United Airlines for an indepth discussion on how the aviation industry has pledged to achieve net zero carbon emissions by 2050 and Sustainable Aviation Fuel otherwise known as SAF is key to sustainable aviation. In this podcast we want to explore to what extent SAF offers a solution. We will discuss current production and challenges with regards to scalability. Furthermore, we will cover how you can send demand signals to producers, investors and governments and help scale up production.
Music track is Space Jazz by Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/
"Happy employees, happy company!" Placing employee well-being, DE&I and digitalization ‘front and centre’ is critical to spur employee engagement and appeal to job seekers.
Chad Lemon, former TV broadcaster and BCD moderator is joined by industry experts Angela Williams, VP- People & Culture BCD UK & Ireland and Lynne Griffiths, CEO, Sirus Talent Solutions to discuss the challenges facing the business travel industry around recruitment, retention and attracting new talent.
You can read more about The Big Idea: Travel and the Law of Attraction in a report and infographic from BCD, in partnership with GBTA. https://www.bcdtravel.com/resources/the-big-idea-travel-and-the-law-of-attraction/
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
Con il contributo di Stefano Ferri, giornalista, scrittore, consulente di comunicazione e attivista dei diritti civili, in questo podcast GBTA parliamo di Diversity, Equality and Inclusion. A che punto sono le politiche di DEI? Come le aziende stanno progredendo in tal senso? Cosa succede nella catena del valore del Business Travel? Facciamo il punto nel Podcast.
With the contribution of Stefano Ferri, journalist, writer, communication consultant and civil rights activist, in this GBTA podcast we talk about Diversity, Equality and Inclusion. At what stage are the DEI policies? How are companies progressing in this regard? What is happening in the Business Travel value chain? Let's share the latest updates in the Podcast.
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
A new phrase has entered the lexicon alongside sustainable travel: regenerative travel. Regenerative travel emphasizes net positive impacts on both people and planet. In this podcast, we introduce the topic of regenerative travel, how this works in a business travel context, and what travel managers and the business travel community can do to truly have a net positive impact on the destinations, communities, and environments that they visit. You can learn more about regenerative travel and other ways to green business travel at GBTA’s upcoming Sustainability Summit on June 13 in Washington DC.
Kelsey Frenkiel, Senior Manager, Sustainability, GBTA
Wesley Espinosa, Interim Executive Director, Center for Responsible Travel (CREST)
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
The Podcast is looking for the best-in-class payment solution for hotel expenditure: Industry buyers share their view of the pros and cons of a virtual card as a possible payment solution for hotel bookings. The podcast also highlights, what needs to be considered, if a virtual payment solution is selected for hotel payments. Join Marion Klar - Director Payments and Product Experience – AmexGBT, Anouar Mrissa – Director of Sales - ehotel AG, Roberta Lorizzo - Global Travel and Expense Manager- SCOR and Martin Stevens - Senior Manager - RELX for this conversation.
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
To date, companies are practicing a wide range of strategies to decarbonize their travel programs and deliver on their Net Zero targets. These include better point-of-booking information to nudge employees to select lower-carbon options, tracking emissions against a set baseline, investing in low-carbon technologies, and many others.
A conversation with Maarten Dansen, sustainability manager at PwC NL, about PwC Netherlands' sustainable mobility strategy. Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
The pressure to “do it all” and be all things to all people while advancing their careers causes many women to feel anxiety in both their personal and professional lives. The pressure to be a “Super Woman” is unsustainable and unrealistic. How can we create a new definition of the Super Woman that is realistic and allows women to have a satisfying career along with a happy and healthy family life? Made possible by Choice Hotels, this podcast brings together women in the travel industry to provide their insights on important elements from Imposter Syndrome and gender equity, to the role of community, allyship and advocacy. GBTA WINiT Program Director, Bev Heinritz, discusses these topics and more with Janis Cannon, SVP Upscale Brands, Choice Hotels.
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
Changes in airline distribution mean that corporate travel managers may soon no longer have access to the same fares and products as they are accustomed through their traditional channels. What this means to individual corporates will depend on which airline, TMC and OBT they are using. In this podcast three travel buyers will discuss how they are preparing for the evolution of airline distribution and what corporates can do to ensure that their travel program is NDC ready.
Tune in to listen to this discussion between our buyers: Ben Park, Chair of the GBTA Europe Advisory Board; Rita Visser, Director Global Travel Sourcing & GPO at Oracle; and Carlos Almendros, Global Procurement Service Leader (Travel) at Cisco.
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
In the second installment of the GBTA Accommodation Committee’s Sourcing Podcast Series, Lukasz Dabrowski (HRS), Pauline Robin (RoomIt by CWT), David Mollov (TRIPBAM), and Steven Van Overmeiren (Baker McKenzie) discuss post sourcing season insights, how the RFP season compared with forecasts, as well as high level-strategies utilized.
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
Are you looking to join a top-talent community of the industry’s rising stars and senior leaders, and to enhance your personal and professional career development? On this podcast, you’ll hear from the Season 9 leadership team as they talk all things GBTA Ladders – from the program’s key pillars of mentorship, networking and education, to the benefits to members and how you can get involved. Tune in for an engaging conversation between our speakers and Ladders Leadership Co-Chairs: Alexandria Prejean Smith, Director, Marketing & Communications at BCD Travel; Lindsay Straub, Vice President, Sales, The BTN Group; and Grace Knowlton, Director, Global Travel & Expense, General Atlantic
Music Track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
La seconda parte del 2022 ha visto la riscoperta degli eventi fisici come momenti indispensabili di condivisione, formazione, business e networking. I trend che oggi connotano il comparto hanno le radici proprio nella ripartenza dell’anno scorso a cui si aggiungono nuove sfide. Quali sono le opportunità da cogliere nel 2023? Perché gli eventi sono da considerarsi un elemento di sviluppo fondamentale nel mercato di oggi? Quali sono gli elementi di attenzione e le peculiarità organizzative che fanno la differenza?
Ne parliamo con Marco Quagliarella Director of International Operations di AIM Group International .
The second half of 2022 saw the rediscovery of physical events as indispensable moments of sharing, training, business and networking. The trends of today industry have their roots in last year's restart while new challenges to face are emerging. What are the opportunities to be seized in 2023? Why are events to be considered a fundamental element of business development in today's market? What are the tricks and the organizational peculiarities that can make the difference? We talk about it with Marco Quagliarella Director of International Operations of AIM Group International. ---
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
GBTA’s Sustainability Initiative – a program managed by the GBTA Foundation – focuses on driving climate action to create a future where global business travel can be done with a net positive impact on the planet and its people. As we move into 2023, GBTA Vice President, Mark Cuschieri, sits down with Jenny Sabineu, Chair of GBTA’s Sustainability Committee and Delphine Millot, GBTA Senior Vice President for Sustainability, to discuss priorities and concrete actions planned for the year ahead. The discussion centers around current needs of business travel professionals around sustainability; GBTA’s plans to address these – including building capacity, driving cross-industry alignment, and advocating for clearer standards on emissions reporting; the push for low carbon transport infrastructure and solutions; and the benefit of radical collaboration across the global business travel industry. For more information, visit the GBTA Foundation Sustainability webpage.
Music: Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
Clive Cornelius, Head of Travel Segment at Visa Business Solutions Europe and Peter van Spaandonk Head of Sales Europe at Yokoy discuss one of the hot topics in our industry, managing business travel expenses. With the current economic uncertainty, travel buyers are looking for ways to effectively manage employee travel expenses. Clive and Peter share their insights on the latest trends in corporate spend management and how technology can play a part.
Music is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
The GBTA Research Team − Chris Ely, Research Director, and Mark Sharoff, Research Manager – provide more insights and analysis around the GBTA’s Q1 2023 Business Travel Outlook Poll in a sit-down interview with Debbie Iannaci, head of Communications, Public Relations and Research at GBTA. Based on poll data collected across global travel buyers, suppliers and other industry stakeholders, the discussion focuses on year-over-year changes anticipated in business travel volume and spending; how recession threat is − or isn’t − impacting the industry; and the nuances of travel growth across sectors. In terms of other back-to-business-travel developments, the trio also explores timely topics including changes to travel policy and approval processes; outlook for increased staffing and re-building workforces in the travel industry; and the sentiment around business travel and China. You can find these latest GBTA poll results on GBTA.org. GBTA members can access all GBTA Research in the member Hub. GBTA can help your organization with its research needs – reach out to research@gbta.org for more information.
Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/
In this podcast episode, GBTA Vice President of Government Relations, Shane Downey, talks with Gordon Reel, Vice President of Government and Public Affairs from Enterprise Holdings, to learn more about the post-pandemic recovery and forecast for the U.S. rental car market as well as legislative issues of interest in the new 118th Congress. Reel also shares his expertise and insights on the importance of citizen political activity along with the company’s thoughts on legislative items such as excise taxes, electric vehicles, infrastructure, and bonus depreciation.
The GBTA Tech Committee brings you the podcast version of the Tech Safari Series which showcases new technologies launching cutting-edge solutions in business travel. In this episode, Katie Virtue, GBTA Tech Committee Member talks with Devon Tivona from Coupa to learn more about the company and its technology first approach to T&E Management. Devon is the Head of Coupa Travel and was formerly the CEO of Pana. He shares how Coupa offers a technology platform with expense, virtual payment and travel management solutions to help companies maximize the value of their spend.
The GBTA Tech Committee brings you the podcast version of the Tech Safari Series which showcases new technologies launching cutting-edge solutions in business travel. In this episode, Katie Virtue, GBTA Tech Committee Member talks with Ron Glickman from Snowfall to learn more about the company and it’s new ecosystem offering to the business travel industry. Ron Glickman has over 20 years of experience growing businesses in the aviation and travel technology industries. After successfully scaling Etihad Airways’ global corporate sales channel to record results, he launched the North America operations of Air Italy. In 2021, Ron brought his area expertise to the technology sector, and he current serves as Vice President, North America of Snowfall, where he is involved in architecting solutions. Ron talks about Snowfall’s Junction products that serve travelers on the end-to-end journey including multimodal booking, different content such as on-trip experiences, automated timing alerts to relieve potential journey friction points and payment solutions. Names: Katie Virtue, Festive Road and Ron Glickman, Snowfall.
In the first installment of the GBTA Accommodation Committee’s Sourcing Podcast Series, Christiane Cabot Bini (Hilton), Adam Turetsky (HP Inc.), Steven Van Overmeiren (Baker McKenzie) and Michael Laumanns (Accor) discuss the current sourcing season, high level-trends, what’s behind them and an outlook for 2023.
Diversity is a fact and being more inclusive is becoming a necessity in order to fully engage today's workforce and creating inclusive spaces for your meeting and event attendees is equally as important as when they are back in their regular workspaces. Our podcast will discuss why it's important, how to get started and provide some easy tips and tricks to get started on your journey toward creating a more inclusive meeting experience.
The GBTA Foundation, the charitable arm and outgrowth of GBTA’s overall mission, was relaunched by the association in July 2022 to create a positive impact and a better future for people and the planet. As GBTA marks and celebrates the 100th episode of its “Business of Travel” podcast, GBTA CEO Suzanne Neufang sits down with Delphine Millot, Senior Vice President, Sustainability, who heads up the GBTA Foundation and brings a wealth of knowledge and passion to the Foundation’s work.
The discussion centers around how the Foundation came to be, why is it important, the Foundation’s priorities and significance of its four pillars – sustainability, WINiT, Ladders and DE&I, and how business travel professionals and companies can get involved in the Foundation’s work and give back to invest in the future of our industry and the professionals who make it what it is. For more information, visit www.gbtafoundation.org.
Based on a recent GBTA study, sponsored by Deem, travel managers are challenged with understanding and providing technology solutions for accessible travel. Almost a third of travel managers say their corporate booking tool does a poor job accommodating these travelers and two-thirds say their company does not have clearly defined processes or resources for accessible travel.
Business travelers also report difficulties when booking trips - facing challenges such as vision, cognitive or motor impairments that can make it impossible to use traditional devices and websites effectively.
Join GBTA and Deem's Head of Product Design, April Durrett, as they discuss the latest research and evolving technology design principles, and how that impacts travel for everyone — with or without disabilities.
In this podcast you'll learn how:
* Travel managers are feeling about their current accessibility challenges
* Travelers with impairments navigate online booking solutions
* Accessible technology can encourage policy adoption and boost employee compliance
* Creating accessible solutions helps more people travel more confidently
* Meeting WCAG 2.0 accessibility guidelines makes a difference for all of your travelers
We have all heard about climbing the corporate ladder, but have you ever thought about what it means to keep the ladder down for others? Join Annette Cumming and Lisa Casewell as they explore the important topic of leveraging opportunities to support and promote women in leadership.
Jon Gray, Rockport Analytics sat down with Chris Ely, head of GBTA Research during the 2022 GBTA Convention to get a closer look into the 2022 Business Travel Index from GBTA made possible by Mastercard.
Sustainability is emerging as a major driver in the evolution of business travel and that definitely includes in the hotel space. Jean Garris Hand, Vice President, Global ESG, Hilton sat down with Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention to provide insights on how sustainability is shaping business travel, Hilton’s commitment and efforts in prioritizing ESG initiatives and innovations including their updated ESG framework, and how they are helping corporate customers focus their carbon footprint and getting to a net zero future.
With data and technology available increasingly in abundance in the business travel sector, how can you harness and make the most of it? Peter Saltakis, Director Solutions Engineering, and Stephen Pitcher, Chief Data Science Officer, both from FCM joined Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention to provide their perspectives on why travel managers are challenged with converting data into insights, the role artificial intelligence (AI) can play, how predictive analytics can aid proactive decisions, and data’s role in the “triple bottom-line” of people, planet and profit.
Julian Walker, Vice President of External Communications and Public Relations for CWT, and Shawn DuBravac, CEO, Avrio Institute, sit down at the 2022 GBTA Convention to discuss the recently released 8th Annual CWT GBTA Global Business Travel Forecast 2023. Topics include the pressures on travel supply pricing, staffing challenges, and rising overall costs against a backdrop of strong travel demand and capacity limitations.
How should we be thinking about the current state of business travel and the industry and what might be coming next and why? Henry Harteveldt, founder and travel industry analyst for Atmosphere Research sat down with Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention to provide his informed perspectives on the general outlook for global business travel over the next year, when we might see recent travel disruptions dissipate, the potential long-term effects on travel brand loyalty, and what business travelers are thinking about now as they get back on the road and in the air.
Chris Ely, Research Director at GBTA and Ashley Sulewski, Global Strategic Manager at Uber for Business, discuss travel managers’ thoughts on how ground transportation has evolved post-pandemic in relation to sustainability, managed meal programs, bleisure, and more.
Interested in seeing the data firsthand? Download our first-ever US and Canada–based ground transportation report here.
Group travel and events are coming back but how can booking and managing them be even better? Ryan Morris, Vice President Sales, Groups 360, joined Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention for a discussion including how booking group rooms and event space online is changing, what is now the typical group size and booking window, instant booking and the importance of robust hotel group inventory and rates and how the right tools can solve room block management headaches for travel planners.
With business traveler health and safety at the forefront now more than ever, medical assistance networks can play a critical role. David Sarafinas, Vice President, US Medical Assistance for Collinson Group joined Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention to discuss why a network is essential to providing medical assistance, the importance of relationships and vetting providers, and how network information is used.
In this 4th installment of ‘It’s SME Again’ podcast series, we chat with Dewitt Jones, world renowned Nat Geo photographer and motivational speaker about how travel can enhance or detract from performance, and how there is more than one right answer in travel, and life. We have previously spoken with road warriors from professional baseball to film and television production to an Olympics Water Polo team. One of the common threads we have discovered is how travel is a key ingredient to success in the sports, media, and entertainment industries. Joining live from GBTA Convention 2022 in San Diego, hosts Amy Thiessen and Greg Bell have an insightful conversation with Dewitt Jones on how to celebrate what’s right in both life and travel.
Dewitt Jones, in his twenty-year career with National Geographic, Dewitt Jones lived the vision of “celebrating what’s right with the world” and embraced an attitude that took him to new heights both in business and in life. He found that the creative tools he employed as a photographer had even deeper application when applied directly to his personal and professional growth. Discover the beauty of being open to possibilities and reframing problems into opportunities.
Using his own extraordinary photographs as illustrations, Dewitt weaves a visual tapestry of emotion and content. One that allows you to touch your own passion: to balance your head with your heart: and to come away inspired with your own creative potential.
GBTA’s Sports, Media & Entertainment committee (SME) currently has 20 committee members from high-level positions within the travel community. Our buyers represent many of the leading sports, media and companies in the world, from professional sports teams and leagues, players associations, movie studios, film production companies, music labels, and so on. On the supplier side we also have top reps from the major travel companies from the airlines, lodging, ground transportation.
The Global Business Travel Association (GBTA) is the world’s largest professional association representing the $1.4 trillion business travel industry. Collectively, our members directly control more than $345 billion of global business travel and meetings expenditures annually, and also represent every facet of the global travel industry marketplace.
The goal of the SME podcast is to leave you with up-to-date insights and relevant, actionable guidance.
Charlie Bacharach, Vice President, Worldwide Sales, Travel Leaders Corporate, part of Internova Travel Group, sits down with Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention to share his perspective on the latest business travel trends based on recent booking patterns, the biggest issues for corporate travel managers, and the role sustainability is playing in shaping the focus for corporate travel stakeholders.
Meetings are back, but they’re not the same! Join this podcast to learn how you can be prepared for the meetings of today, consider your options, plan ahead, be flexible, budget and most importantly educate your stakeholders and collaborate with your suppliers.
After navigating a global pandemic for well over two years, what’s your new normal? In a new podcast series – “Back and Better Than Ever” – learn from incredible women coming together to discuss what “returning” means to them. In this episode, Kate Nichols, Founder of Go Jane, Go, a global community of 1,000+ women who travel for business, joins Shannon Jackson, Business Development Leader at Avis Budget Group
Produced by GBTA WINiT’s Return to the Office & Return to the Road Committee, the “Back and Better Than Ever” podcast series explores unique views and voices from guests that have various ties to business travel. Hear the shared experiences that all business travelers have likely endured in some capacity – while gaining insight on how to continue to prevail together.
After navigating a global pandemic for well over two years, what’s your new normal? In a new podcast series – “Back and Better Than Ever” – learn from incredible women coming together to discuss what “returning” means to them. In this episode, Kate Nichols, Founder of Go Jane, Go, a global community of 1,000+ women who travel for business, joins Shannon Jackson, Business Development Leader at Avis Budget Group
Produced by GBTA WINiT’s Return to the Office & Return to the Road Committee, the “Back and Better Than Ever” podcast series explores unique views and voices from guests that have various ties to business travel. Hear the shared experiences that all business travelers have likely endured in some capacity – while gaining insight on how to continue to prevail together.
Townsend Bailey, Head of Corporate Responsibility, and Soojin Yoon, Manager, Corporate Responsibility, both from IHG Hotels & Resorts joined Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention for a deep discussion on sustainability. Topics include how sustainability is evolving in the hospitality space, where IHG is focusing its efforts, the benefits of environmental sustainability, and how corporate travel managers can help influence change.
Townsend Bailey, Head of Corporate Responsibility, and Soojin Yoon, Manager, Corporate Responsibility, both from IHG Hotels & Resorts joined Debbie Iannaci, head of GBTA Communications and Research during the 2022 GBTA Convention for a deep discussion on sustainability. Topics include how sustainability is evolving in the hospitality space, where IHG is focusing its efforts, the benefits of environmental sustainability, and how corporate travel managers can help influence change.
Delphine Milot, SVP of Sustainability at GBTA sits down with Florent Martin, CEO & Founder of Easy2call at GBTA Conference 2022 | Toronto podcast booth to discuss the needs of travel managers, and how Easy2call has managed to continue to provide 24-hour support and services in this current covid environment.
Kate King, Account Management Lead at International SOS joins Michael Sherrard, Managing Partner at Sherrard Kuzz, LLP | | Employment & Labour Lawyers at GBTA Conference 2022 | Toronto podcast booth to discuss Individual travel risk, duty of care, and providing per diems or stipends to employers.
Kristen Ahye, Director of Acquisition Integration at American Express Global Business Travel, sits down with Amy Simpson, VP and GM of Global Client Group at American Express Global Business Travel, to discuss the changes in deciding when its necessary to travel and how to maintain relationships with clients in a post-pandemic environment. This enlightening conversation provides insight into the past several years and explores what returning to the office and the road means to women in the modern workplace.
Mitch Malinsky, Head of Strategic Partnerships at PheedLoop Inc., sits down with GBTA’s head of Communications, Research and PR, Debbie Iannaci, at the GBTA Conference 2022 – Toronto Podcast Booth to share advice for event planners looking to plan events going forward in the aftermath of the global pandemic.
Last year, GBTA released our flagship report—the Business Travel Index or BTI—in partnership with HRS. The BTI estimates business travel spend around the world and forecasts spending five years into the future. With a new BTI set for release at the GBTA Convention in August 2022, and a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) world that brought some more unforeseeable events that happened since, we wanted to reflect back on last year’s release and examine where the industry stands today and discuss some of the key trends and issues that will likely drive the updated forecast. Join Tatila Downing, Vice President of Pay & Stay for HRS and Chris Ely, research director for GBTA for an insightful podcast discussion on business travel spend, sustainability, pricing, staffing, and recovery in North America and around the globe. Hear more about the new paradigm in corporate travel in terms of how we work today and how we pay. In addition, learn how data and metrics can be used to help travelers and procurement departments make better decisions.
Last year, GBTA released our flagship report—the Business Travel Index or BTI—in partnership with HRS. The BTI estimates business travel spend around the world and forecasts spending five years into the future. With a new BTI set for release at the GBTA Convention in August 2022, and a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) world that brought some more unforeseeable events that happened since, we wanted to reflect back on last year’s release and examine where the industry stands today and discuss some of the key trends and issues that will likely drive the updated forecast. Join Tatila Downing, Vice President of Pay & Stay for HRS and Chris Ely, research director for GBTA for an insightful podcast discussion on business travel spend, sustainability, pricing, staffing, and recovery in North America and around the globe. Hear more about the new paradigm in corporate travel in terms of how we work today and how we pay. In addition, learn how data and metrics can be used to help travelers and procurement departments make better decisions.
A trio of leaders from Direct Travel – Brian Robertson, President; Darryl Hoover, Chief Technology Officer; and Donna Brokowski, Executive Vice President, Global Supplier Management and Consulting step into GBTA’s virtual podcast booth for a chat with Debbie Iannaci, head of Communications and Research for GBTA. They share their expert insights and outlooks on innovation across topics from customer engagement and experience improvements, to ESG and sustainability in business travel, to how corporate travel and policies are recovering and adapting from COVID-19.
Last year, GBTA released our flagship report—the Business Travel Index or BTI—in partnership with HRS. The BTI estimates business travel spend around the world and forecasts spending five years into the future. With a new BTI set for release at the GBTA Convention in August 2022, and a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) world that brought some more unforeseeable events that happened since, we wanted to reflect back on last year’s release and examine where the industry stands today and discuss some of the key trends and issues that will likely drive the updated forecast. Join Jason Long, SVP Global Business Development for HRS and Chris Ely, research director for GBTA for an insightful podcast discussion on business travel spend, sustainability, pricing, staffing, and recovery in Europe and around the globe.
In July 2021, The EU Commission introduced ETS (Emission Trading Scheme) as part of the Fit for 55 Package, to reduce and manage EU emissions. This podcast gives a simple explanation of ETS, why it is important for the business travel sector and what GBTA is doing to ensure the industry is represented. Catherine Logan, Region VP EMEA – GBTA is joined by Monika Patriarchea of Grayling, GBTA’s public affairs agency.
Last year, GBTA released our flagship report—the Business Travel Index or BTI—in partnership with HRS. The BTI estimates business travel spend around the world and forecasts spending five years into the future. With a new BTI set for release at the GBTA Convention in August 2022, and a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) world that brought some more unforeseeable events that happened since, we wanted to reflect back on last year’s release and examine where the industry stands today and discuss some of the key trends and issues that will likely drive the updated forecast. Join Aline Bueno, managing director – Latin America for HRS and Chris Ely, research director for GBTA for an insightful podcast discussion on business travel spend in Latin America.
As the business travel industry continues to recover, business travel itself is changing. What types of trips are travelers taking and are there different processes for booking and payment? Hear from Darin Peterson, sales manager for Roomex, and Chris Ely, research director at GBTA discuss some key findings from a recent poll GBTA conducted in partnership with Roomex. Some key topics include:
Project-based business travel: How typical/frequent is project-based travel at companies?
Travel frequency: How frequent to employees travel for work? How do they travel? How is travel booked and what are the pain points for travel managers?
Payments: How are payments made by business travelers while on the road? How satisfied are travel managers with the booking and payment process?
On episode 3 of this 4-part series we learn how travel can turn to Gold. Hosts Amy Thiessen and Greg Bell chat with 3-time Gold-medal winning coach of the US Women's Water Polo team, Adam Krikorian. Adam has a nearly perfect record with the team, and we learn that travel, particularly transformational travel, has been a key ingredient to his success - especially a team retreat to Colorado with 7-days of silence!
Adam Krikorian has been coaching the Senior National US Women’s Water Polo Team since 2009 and has been just about perfect. Team USA has competed in 23 major FINA Championships since his arrival and has come away with Gold in 20 of them. This includes the last 3 Olympic Games, the last 4 FINA World Championships, the 2010, 2014, and 2018 FINA World Cups, and 10 FINA World League Super Final crowns.
As Head coach at UCLA, Krikorian earned National Women's Water Polo Coach of the Year honors five times. He also received National Men's Coach of the Year honors in 2004 after leading the UCLA men's program to its eighth overall NCAA championship. He guided the women's team to eight national championships, including a string of five consecutive titles.
GBTA’s Sports, Media & Entertainment committee (SME) currently has 20 committee members from high-level positions within the travel community. Our buyers represent many of the leading sports, media and companies in the world, from professional sports teams and leagues, players associations, movie studios, film production companies, music labels, and so on. On the supplier side we also have top reps from the major travel companies from the airlines, lodging, ground transportation.
The Global Business Travel Association (GBTA) is the world’s largest professional association representing the $1.4 trillion business travel industry. Our global membership includes 9,000-plus business travel professionals from every continent. Collectively, our members directly control more than $345 billion of global business travel and meetings expenditures annually, and also represent every facet of the global travel industry marketplace.
The goal of the SME podcast is to leave you with up to date insights and relevant, actionable guidance.
As travel restrictions start to open up there are now different disruptions the travel industry is facing. This podcast explores the issues the industry encountered during the pandemic and the new challenges with releasing restrictions and travelers who are now on the move. We welcome Ben Boracas (IATA - Country Manager – USA & Canada) and Janik Reigate (GTAA-Director Strategic Customer Relationships) to the podcast to share their experiences, challenges and future opportunities. Their insights help to understand these post-pandemic times and how all of these lessons learned will fuel future improvements in the travel industry.
Joanna Baskin, Corporate Business Travel and Consortia Director at Posadas Group / Fiesta Americana Hotels & Resorts joined us at the GBTA Conference 2022 – Toronto Podcast Booth to discuss current COVID protocols and their sustainability policies with Debbie Iannaci, head of Global Communications, PR and Research at GBTA.
Victor Paan, Director, Digital Sales & Innovation for Encore Canada, stepped into the GBTA Conference 2022 | Toronto Podcast Booth to discuss the latest and greatest digital technologies that event professionals should be excited about and key takeaways from virtual events with Debbie Iannaci, head of Global Communications, PR and Research at GBTA.
Tom Richardson, Director of Solutions Consulting at Equus Software, joined with Debbie Iannaci, GBTA’s head of Global Communications, Research and PR at GBTA Conference 2022 | Toronto Podcast Booth to discuss the current trends, best ways to manage business travelers, and how to mitigate risk.
Stephen Goulding, Senior Manager of Corporate Sales at WestJet Airlines, stepped into the Podcast Booth at GBTA Conference 2022 | Toronto with Debbie Iannaci, GBTA’s head of Global Communications, PR and Research, to discuss WestJet’s summer schedule, corporate travel, and what WestJet has done to be named amongst the top 10 safest low-cost airlines for the second year in a row.
Ciaran Delaney, CEO and Founder of Hubli, joins GBTA head of Global Communications, PR and Research, Debbie Iannaci at the GBTA Conference 2022 | Toronto Podcast Booth for a deep dive discussion on the strong correlation between the between the future of work and the future of business travel, how corporations are facilitating more in-person collaboration, and how Hubli is helping travel managers address the increased need for meetings and off-sites.
The tourism industry was hard-hit by the pandemic. As travel ramps back up, however, the industry is faced with another crisis: attracting and retaining its talent, the people who make travel possible around the world every day. In this episode of The Business of Travel, the Canadian Meetings & Events Committee discusses the current issues around the labor shortage in the tourism industry, how meetings and events could be affected moving forward and what we and the industry can do collectively to address the issues.
Hosts Philip Mondor, President and CEO, Tourism HR Canada, and Alison Langford, Workforce Strategist, British Columbia Hotel Association (BCHA) address the labor shortage with guests Abhishek Shaw, Director of Sales Versante Hotel, Vancouver and Rohit Kapur, Director of Sales, Shangri-La Hotel, Toronto.
Additional helpful links include where to find data on employment trends and projections and impacts of COVID on workforce; post-pandemic guidance for employers; and other related articles and ideas.
As the world turns the corner on the pandemic, more business travelers are hitting the road to generate sales, conduct face-to-face meetings, and attend conferences. But will business travel be the same post-pandemic? This podcast explores what post-pandemic business travel might look like with a particular focus on booking. Tony D’Astolfo, VP of North America for Serko and Chris Ely, Research Director of GBTA explores key findings from the recent survey as well as thoughts on how bookings might change coming out of the pandemic.
Consumer Electronics Show executive shares trends, lessons and advice from CES 2021 and 2022.
Everyone across the business travel industry is now talking about continued, and hopefully accelerated, recovery as we move through the pandemic. Meetings, events and conferences are a critical part of our industry. But they are also areas that have been significantly impacted by the pandemic, essentially putting the brakes on in-person gatherings and especially larger ones. So how has this sector been navigating so far and how are they getting ready for what’s next?
To provide some insight, our guest today is Kara Dickerson, VP of Strategic Relationships and Conferences for the Consumer Technology Association or (CTA). CTA owns and operates the Consumer Electronics Show, or (CES), one of the largest annual trade shows in the world. In 2021, due to the pandemic, CES was held as an all-digital event. But in 2022, CES returned to its home in Las Vegas and welcomed more than 40,000 attendees from over 119 countries.
In this episode, Dickerson explains some overarching trends in the large meetings and events space, what went in to returning to in-person events, lessons learned and valuable advice for organizations as they start to get back into hosting larger events and conferences.
Kara Dickerson is a technology and brand executive, bringing 20+ years of executive management experience to her role as Vice President, Strategic Partnerships and Conferences for the Consumer Technology Association (CTA), the U.S. trade association representing more than 2,200 consumer technology companies, which owns and produces CES® – The Global Stage for Innovation.
Dickerson is the lead content strategist for CES, where she directs the strategy of the thought leadership program for the world’s most influential technology event. She is responsible for the globally renowned CES keynote stage which attracts visionary speakers and innovators from around the world, engaging Fortune 500 CEOs from brands like Accenture, Ford, General Motors, IBM, Fortune, Intel, LinkedIn, Mastercard, Mercedes-Benz, Microsoft, NBCUniversal, Netflix, Salesforce, Samsung, Twitter, Under Armour, Verizon, Warner Media, and U.S. Cabinet Officials. In addition to the CES conference, Dickerson oversees a year-round portfolio of events that bring together the global technology community, connecting and engaging innovators that are using technology to solve global challenges.
Travel, and especially the hospitality sector, have definitely been impacted by the pandemic and other factors over the recent years. And these impacts also have implications for business travel and business travelers. In this episode, Dr. Peter Ricci, Director of Florida Atlantic University’s hospitality and tourism management program, joins podcast host, Debbie Iannaci, head of GBTA Communications and Research, to discuss the most immediate challenges in the hospitality industry right now, what they might mean for business travel and travelers, and what the industry needs to be thinking about now to foster a strong hospitality sector in the future.
A hospitality leader with over 25 years of experience in the industry and academia, for the last 12 years Dr. Ricci has focused on developing FAU’s program which is ranked among the Top 30 in the U.S. and is also one of the top MBA programs for hospitality and tourism. He is a frequent speaker on hospitality trends. Most recently, he has been vocal about the urgent need to address the shortage in hospitality workers brought on by the pandemic and create a new way forward to attract and keep talent in the industry.
On episode 2 of this 4-part series we shift to another industry that was an early adopter in the return to travel after the COVID-19 lockdowns, Film & Television. Hosts Amy Thiessen and Greg Bell chat with Sony Pictures executives, Steven Kent and Pamela Aberg, once again getting two very different yet unifying perspectives. Pamela sits on the travel management side of the business and Steve is the ultimate road warrior having amassed over 11 million airline miles. We continue to learn that the value of relationships, attention to detail, and honesty & transparency are more important than ever in our ever-changing global travel industry. With some entertaining stories along the way…
Steve Kent, originally from Pound Ridge, NY, joined Sony Pictures in 1995 and never left. Early in his career he served as vice president of production for then Columbia TriStar Television, working on series such as Dawson’s Creek and Early Edition. Before joining Sony Pictures Television, he spent nine years as supervising producer for the popular soap opera Santa Barbara, garnering three Emmy Awards for his work. He currently oversees international productions such as Outlander (Scotland), Fantasy Island (Puerto Rico), and Wheel of Time (Prague).
Pamela Aberg is a native of Los Angeles (North Hollywood) and started working in the travel industry at the tender age of 15 as a part time, after school job. She started working for Sony Pictures Travel in 1990 as a corporate agent - around the same time that Sony had purchased Columbia and TriStar Pictures. Her work experience at SPE Travel has covered virtually all facets of travel - from corporate, production and publicity. Pamela now Co-Directs SPE travel and has been instrumental in the growth and development of SPE’s highly effective in-house Travel program.
GBTA’s Sports, Media & Entertainment committee (SME) currently has 20 committee members from high-level positions within the travel community. Our buyers represent many of the leading sports, media and companies in the world, from professional sports teams and leagues, players associations, movie studios, film production companies, music labels, and so on. On the supplier side we also have top reps from the major travel companies from the airlines, lodging, ground transportation.
The Global Business Travel Association (GBTA) is the world’s largest professional association representing the $1.4 trillion business travel industry. Our global membership includes 9,000-plus business travel professionals from every continent. Collectively, our members directly control more than $345 billion of global business travel and meetings expenditures annually, and also represent every facet of the global travel industry marketplace.
The goal of the SME podcast is to leave you with up to date insights and relevant, actionable guidance.
How has COVID changed the way we meet and eat? We chat with food & beverage experts from Niagara Casinos and the Shangri-La Toronto Hotel on the changing landscape of food & beverage ....and how these changes will affect meeting professionals as they resume the business of meetings and events.
**GBTA Meeting Committee COP26 Series – Introduction: Review of COP26 goals and how they apply to the meetings and events industry**
In the first of this series of podcasts, GBTA Meetings Committee members introduce and discuss the four goals set out at COP26 and how they relate to the meetings and events industry. This high level review will set the scene for further discussions in the coming weeks where GBTA Meetings Committee members will explore each of the goals in more depth.
Education. Training. Professional Development. Upskilling. Learning. No matter what you call it, it matters and especially in these changing times. It not only benefits our professional journey and careers but also our personal growth.
Education programming has always been a cornerstone of GBTA’s mission and value, delivering leading programs by and for members and the industry–whether in-person, livestreaming or on-demand. Currently the GBTA educational catalog boasts thousands (yes, you read that right) of courses, webinars, certifications, trainings and more.
In the latest episode of “The Business of Travel,” the official podcast of GBTA, Jill Koronkiewicz, GBTA’s Senior Director of Education and Engagement takes a break from getting ready for the 50 education programs at the GBTA Convention and sits down with Debbie Iannaci, GBTA’s head of Communications to talk about the value of ongoing education and what GBTA brings to the table for its members.
Koronkiewicz explains how education courses are determined, which are currently the most popular, what’s been added to address the pandemic, and how and when you can pitch your idea for a 2022 education session.
In this episode of The Business of Travel, Chris Ely, Research Director, GBTA and Julie Haddix, Senior Director, Industry Solutions, Cvent discuss how the Coronavirus pandemic will reshape corporate meeting and event planning. This discussion, based on a recent GBTA research study sponsored by Cvent, examines how corporate meetings and events will evolve as a result of the coronavirus pandemic. Discussion topics include; how virtual and hybrid meetings increased because of the pandemic, what meeting planners think of the shift to more virtual and hybrid meetings, the future for virtual and hybrid meetings, recovery for the meetings and events industry, and safety measures and operational changes that will or could continue in the future as a result of the pandemic. Listeners will gain insight into the research findings and will come away with a deeper understanding of the road to recovery for the meetings and events industry. Visit Cvent at www.cvent.com to find the full study.
Tune in to hear GBTA’s Mark Sharoff, Research Manager, and Debbie Iannaci, head of Communications, unpack the results showing solid indicators on the road to business travel recovery, how the rise of Delta and other variants detoured recovery progress, in July and how companies are approaching travel vaccination policies and employee safety protocols.
This poll is the 22nd in a series tracking the pulse of GBTA’s membership of global travel buyers, suppliers and other stakeholders on how the business travel industry overall is navigating the return to travel, post pandemic.
GBTA is pleased to welcome Deem President David Grace to the “Business of Travel” podcast. Corporate travel bookings are a leading indicator of the business travel recovery. Before business travelers hop on a plane or check in to a hotel, they book their trip. Booking data provides a more up-to-date pulse check of the industry than other metrics such as airline passenger enplanements, hotel occupancy rates, or TSA screenings. In this wide-ranging interview, David shares data and commentary about business travel and travel booking technology trends.
Not many could have predicted at the beginning of COVID-19 what would lie ahead. GBTA started its monthly COVID-19 poll in February 2020, just as the earliest hints of the pandemic were appearing. We didn’t have a crystal ball, but we did recognize the importance of keeping a pulse on the new development and potential implications for our members and business travel overall.
And what started as one of the first COVID-19 polls, has now become an important benchmark for our industry as well as for corporations, policymakers, trade associations, government agencies, media and more. Today, GBTA has become a reliable, go-to source for insights related to COVID-19 and business travel’s return and recovery around the globe.
And we’re unpacking our July poll results in our newest episode of “The Business of Travel,” the official podcast series of GBTA. Tune in here as Chris Ely, head of Research for GBTA, shares more on the poll takeaways, backstory and benefits in conversation with Debbie Iannaci, GBTA’s head of Communications.
Results from this 21st poll in our series continue to track ongoing sentiment as well as new developments. Is business travel really returning? How are travel companies feeling about recovery? Do business travelers really want to hit the road again? How have vaccinations played into the recovery equation?
Our August poll is currently underway and will be open until August 19. Results will be published on August 26. We thank all of you who continue to take the time to offer your input.
You can check out more episodes from GBTA’s The Business of Travel podcast here. Be sure to rate and review it wherever you get your podcasts.
European Initiatives are shaping the future of business travel. From International travel to an ambitious, wide ranging climate plan, the European Union and Commission are introducing policies that impact your job. This Podcast with Shane Downey, GBTA and Otto Ilveskero of Grayling Public Affairs cover a list of updates on travel restrictions and the EU Fit for 55 agenda.
Details:
- International Travel, promising yet with concerns
- What is ETIAS and when do I need it
- FIT for 55 overview and how it could effect business travel :S&P Global has estimated the full jet fuel tax could add 35 euros to the cost of a flight using fossil fuels between Paris and Rome and double the cost of low-cost ticket prices in the EU.
A discussion on how the meetings industry in Canada has changed and the opportunities that we all face as we "restart" the meetings and events industry here in Canada.
“It’s SME Again” is the official podcast of the Global Business Travel Association (GBTA) Sports Media and Entertainment (SME) committee and is part of GBTA’s Business of Travel podcast series.
This episode focuses on sports travel — Major League Baseball (MLB) in particular — and features Tom Hamilton and Francine Sommers of the Cleveland Indians baseball team. Your hosts, Amy Thiessen and Greg Bell will give listeners behind the scenes, backstage, and locker room views of how business travel revolves around these very unique industries. Topics include travel during and after the COVID-19 pandemic, use cases and rules of engagement of the sports, media and entertainment world.
Hamilton, the “Voice of the Indians,” has been calling Cleveland Indians baseball games on the radio for 31 seasons. In that time, Hamilton called all 94 postseason games the Indians played over that span, including three World Series’ (’95, ’97, ’16). Hamilton is a seven-time recipient of the Ohio Sportscaster of the Year Award, was given the Cleveland Association of Broadcasters Hall of Fame Award for 2009, and was inducted into the Press Club of Cleveland Journalism Hall of Fame in November 2015,
Sommers began her career with the Indians in February of 1999 and has managed the travel program since 2000. In addition to travel, Sommers is responsible for all risk management components including the business insurance program as well as player life and disability insurance. Sommers is the current chair of the GBTA Sports, Media & Entertainment Committee and was named the 2020 Committee Member of the Year.
GBTA’s SME committee currently has 20 committee members from high-level positions within the travel community. Our buyers represent many of the leading sports, media and companies in the world, from professional sports teams and leagues, players associations, movie studios, film production companies, music labels, and so on. On the supplier side we also have top reps from the major travel companies from the airlines, lodging, ground transportation.
The Global Business Travel Association (GBTA) is the world’s largest professional association representing the $1.4 trillion business travel industry. Our global membership includes 9,000-plus business travel professionals from every continent. Collectively, our members directly control more than $345 billion of global business travel and meetings expenditures annually, and also represent every facet of the global travel industry marketplace.
The goal of the SME podcast is to leave you with up to date insights and relevant, actionable guidance.
Enjoy!
Today we’re talking about new research from GBTA in partnership SAP Concur, looking at sustainable corporate travel in Europe. As efforts to increase environmental awareness have given rise to ecotourism and “flight shaming” in the consumer space, it’s unclear how these efforts impact corporate travel programs. This study explores how corporate travel managers address sustainability in their travel programs, and how environmental awareness might shape the future of corporate travel programs. Discussing these findings with me today is Daryl McGarvey, Director of Channel Development at SAP Concur.
Today we’re talking about new research from GBTA in partnership SAP Concur, looking at the evolution of corporate travel content. As innovation and technology continue to disrupt nearly every aspect of an organization, this recent study of U.S. travel managers explores the impact of such changes on corporate travel management and reveals interesting insights on the evolution of the role of the travel manager in a world of digital disruption. Discussing these findings with me today is Ralph Colunga, Thought Leader, Travel and Expense Technology Solutions.
Today’s episode of The Business of Travel tackles the topic of blind spend and how it impacts your travel program. Charlie Sultan, Senior Vice President of Supplier Services at SAP Concur and a member of GBTA’s Technology Committee shares his expertise on the subject.
You can download and listen to The Business of Travel on iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don’t miss out!
Today’s episode of The Business of Travel features a preview of the latest GBTA Broadcast Studio efforts. For the third year there, we took the Studio on the road to Canada for GBTA Conference 2019 – Toronto. Nearly 60 industry leaders joined us at the Studio, sharing their insights on the latest industry trends and hot topics.
On the podcast today, you’ll hear GBTA Executive Director and COO Mike McCormick’s interviews with GBTA Canadian Regional Advisory Board Chair Sharlene Ketwaroo-Nanoo of Rogers Communications, Canadian Olympic Gold Medal winning Women’s Hockey Coach Danièle Sauvageau and GBTA Allied Leadership Council President Scott Solombrino. View all of the interviews from Mexico City on GBTA’s YouTube channel.
You can download and listen to The Business of Travel on iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don’t miss out!
Today’s episode of The Business of Travel features a preview of the latest GBTA Broadcast Studio efforts. For the first time, we took the Studio to Mexico for GBTA Conference 2019 – Mexico City. Nearly 20 industry leaders joined us at the Studio, sharing their insights on the latest industry trends conducting interviews in both English and Spanish.
On the podcast today, you’ll hear GBTA Executive Director and COO Mike McCormick’s interviews with Luis Barrios, President and CEO, Hoteles City Express; Anko Van Der Werff, Chief Revenue Officer, Aeromexico; and Beat Wille, Country General Manager – Mexico, BCD Travel. View all of the interviews from Mexico City on GBTA’s YouTube channel.
You can download and listen to The Business of Travel on iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don’t miss out!
On today’s episode of The Business of Travel, we celebrate Women’s History Month as March comes to an end. We highlight WINiT and GBTA activities that took place around International Women’s Day earlier this month, including the launch of the inaugural WINiT awards recognizing excellence in leadership in advancing women in travel-related industries.
This episode also features two women actively making an impact on our industry. First up, you’ll hear from Becca Rabinowitz of SpotHero followed by Mick Lee, the original founder of WINiT. Both are also members of the WINiT Strategic Advisory Board providing guidance and direction for the future of WINiT as a GBTA Business Unit.
Learn more about the WINiT Gala and inaugural WINiT Awards and how you can join the WINiT Community today.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don’t miss out!
Today’s episode of The Business of Travel features Dawn Repoli, Vice President of Professional Development for WINiT by GBTA. Dawn highlights educational content you can expect from WINiT at upcoming events and via webinars all year-round as well. Content covers everything from tips on dealing with challenging people and building your personal brand to understanding the characteristics of a model employee and more. Learn more about how you can join the WINiT Community.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel previews GBTA webinar content airing a recent session called How Technology Impacts Traveller Behaviour & Safety. During the webinar experts from GBTA and SAP Concur dive into the results of a recent European research study that looked to explore business traveller booking behaviour.
GBTA offers frequent webinars on a whole spectrum of topics covering the business travel industry. These timely and relevant presentations on issues impacting our industry are also interactive, allowing you to submit questions throughout and receive immediate feedback from the presenters.
Check out our calendar of upcoming webinars to see what’s coming soon. For GBTA members, if you miss out and can’t attend a session you are interested in, you can also access all of our archived webinars on the GBTA Hub.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don’t miss out!
Today’s episode of The Business of Travel provides you with an early preview of key themes you can expect from education content at GBTA Convention 2019. Amanda Cecil, GBTA’s Senior Vice President of Professional Development and Research, covers what is on tap for education from start to finish at Convention this summer in Chicago. She also previews WINiT content coming to Mexico City, Toronto and Chicago.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On today’s episode of The Business of Travel, we take a look at GDPR – the General Data Protection Regulation that went into effect in the EU on May 25, 2018. The legislation has a goal of strengthening the collection, transfer and protection of data of EU citizens.
First up, GBTA Senior Research Analyst Mark Sharoff talks through GBTA research, conducted in partnership with Cvent, looking into concerns travel professionals and meetings planners had around GDPR before the deadline and what concerns remained after the deadline passed.
Next, Kevin Iwamoto, senior vice president for GoldSpring Consulting joins us on the podcast to discuss the impact of GDPR in the travel and meetings world, and how he expects it will continue to play out throughout 2019.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
This week’s episode of The Business of Travel focuses on all things to do with travel data. We discuss the sheer amount of data available and how technology is changing the game. Several industry experts on the supplier side joined us to share their insights as well as two GBTA buyer members who shared their best practices on how they use data to build better travel programs.
Today’s podcast guests included:
- Andres Fabris, Founder & CEO, Traxo
- Mat Orrego, CEO & Co-Founder, Cornerstone Information Systems
- Mike Daly, Senior Vice President of Sales, Freebird
- Peggy Studer, Vice President Marketing, RoomIt by CWT
- Jami Stapelmann, Executive Director for Global Travel and Meetings, The Estée Lauder Companies Inc.
- Leslie Andrews, Global Travel Category Manager, CDK Global
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
Last week, GBTA and ITM hosted the inaugural Strategic Meetings Management Symposium in London featuring keynoter Gillian Keegan, Conservative Member of Parliament (MP) for Chichester. A travel industry veteran, she shared her unique perspective on the outlook for the business travel industry in a post-Brexit world.
On today’s episode of The Business of Travel, hear excerpts from her remarks followed by a one-on-one interview with GBTA Executive Director and COO Michael W. McCormick. Mike and Gillian discuss how she got into politics from the travel world, the path forward for Brexit and the impact on business travel and business in general.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
The Business of Travel is back. We are kicking off ‘season two’ of GBTA’s official podcast with today’s episode featuring three GBTA members sharing the top business travel trends to look out for in 2019 around sustainability, security and simple meetings.
Episode guests include:
Aurora Dawn Benton
Founder & CEO, Astrapa
GBTA Sustainability & Responsibility Committee Member
Erin L. Wilk Global Security Travel Safety Manager & Interim Head of Internal Communications for Global Security, Facebook
GBTA Board Member
Charles de Gaspe Beaubien
President & CEO, Groupize
GBTA Meetings Committee Member
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
This week’s episode of The Business of Travel comes to you once again from GBTA Conference 2018 Berlin in Partnership with VDR. Hear the Airline C-Level Panel - The 2020 Vision On Aviation, which took place on Centre Stage during the Conference featuring execs from Finnair, Lufthansa and Virgin Atlantic sharing their thoughts on the future of aviation.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
This week’s episode of The Business of Travel comes to you from GBTA Conference 2018 Berlin in Partnership with VDR. GBTA Executive Director and COO Michael W. McCormick interviews Konstantin Sixt of Sixt. The discussion focuses on the future of mobility, challenges facing ground transportation and the future of Sixt as a company.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
This week’s episode of The Business of Travel features a recent GBTA webinar on the REAL ID Act. Steve Yonkers, Director of the REAL ID Program for the Department of Homeland Security, provides an update on the implementation of REAL ID giving you an understanding on what states are still not compliant and what progress is being made, as well as how REAL ID applies to state issued driver’s licenses and ID cards and what alternatives there are for identification at security checkpoints if your state is not compliant.
This episode is presented by the GBTA Government Relations Committee in an effort to keep you up to date as more unfolds on REAL ID and to minimize any disruption for your travelers.
For more information, you can visit the DHS REAL ID website.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
As part of GBTA’s professional development opportunities, we offer the Global Leadership Professional® (GLP) Program in partnership with the University of Virginia Darden School of Business. It is the only masters-level course for travel professionals, and the strategic curriculum uses an interdisciplinary approach that addresses both the opportunities and challenges of conducting business in today’s evolving environment.
GBTA’s Professional Development team recently hosted one of the GLP courses called Critical Thinking, Intuition and Innovation at our headquarters just outside of Washington, D.C. As part of the two-day program participants learned methods to map out risks, rewards and varying outcomes to be able to logically assess the consequences of their choices and allow them to make more confident, profitable decisions, while creating better products, processes and services for their customers.
The course was taught by Robert Carraway, Associate Professor of Business Administration at UVA’s The Darden School. For this week’s episode of The Business of Travel, Professor Carraway joins us to talk about executive education, critical thinking and innovation.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On this week’s episode of The Business of Travel, GBTA Executive Director and COO Michael W. McCormick talks with Shane Downey, GBTA Vice President of Government Relations, along with Todd Webster of Cornerstone Government Affairs for an in-depth discussion on the recently passed FAA Reauthorization Bill and what it means for business travel.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On this week’s episode of The Business of Travel, GBTA Executive Director and COO Michael W. McCormick talks with John Snyder, BCD Travel President and CEO, about the workforce in the business travel industry, innovation and engaging travelers.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel talks with Michelle Guelbart, Director of Private Sector Engagement for ECPAT-USA about ways the travel industry can help put an end to child trafficking. Michelle also discussed the importance of urging Congress to reauthorize the Trafficking Victims Protection Act.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel previews GBTA webinar content airing a recent session called Solving Real Enterprise Problems Through AI. Ryan Floersch from AppZen digs deeper into how and why these cultural shifts are forming. He will look at how AI is empowering managers to take control of team spend at a field level, giving them the ability to correct bad behavior and improve their teams’ expense habits over time while avoiding unwanted ‘big brother’ conversations between managers and employees that only damage relationships and morale.
GBTA offers frequent webinars on a whole spectrum of topics covering the business travel industry. These timely and relevant presentations on issues impacting our industry are also interactive, allowing you to submit questions throughout and receive immediate feedback from the presenters.
Check out our calendar of upcoming webinars to see what’s coming soon. For GBTA members, if you miss out and can’t attend a session you are interested in, you can also access all of our archived webinars on the GBTA Hub.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel talks business travel payment trends. Earlier this year, GBTA released a new research project, in partnership with AirPlus International, identifying key trends around travel payment.
For the podcast, Kathy Cantwell of AirPlus and the GBTA Payment Solutions Committee joined GBTA Senior Research Analyst Mark Sharoff to talk through some key highlights from the study and discuss the future of virtual payments.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel talks with GBTA’s VP of Government Relations, Shane Downey. Shane provides updates on the latest advocacy efforts on the U.S. front including the FASTER Act, the PreCheck is PreCheck Act, Real ID and FAA Reauthorization.
Want to stay on top of the latest GBTA advocacy efforts on behalf of the business travel industry across the globe? Subscribe to Shane’s bi-weekly Politics of Travel email today.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel brings you a special extended episode featuring the breaking news announcements made live during GBTA Convention 2018 at Media Day. Media Day provides a platform for top travel companies to share their breaking news announcements featuring the latest products, partnerships and services across the business travel industry. This year nearly 30 companies participated, and industry expert Monisa Cline interviewed a spokesperson from each company at the GBTA Broadcast Studio. Check out the full list of companies here.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel gives listeners a taste of one of our more than 170 education sessions that took place at GBTA Convention 2018 last month in San Diego. Attendees can access all of these sessions covering the gamut of top travel industry issues including duty of care, technology and innovation, procurement, sustainability and so much more with GBTA Convention 2018 On Demand.
This risk-focused education session conducted in partnership with ASIS International called Leveraging Security and Travel to Build a Better Travel Risk Management Program features Ben Coleman, Global Security Executive Services Manager for Facebook and GBTA Risk Committee member, focused on identifying the benefits of security and travel professionals partnering to develop and implement a best in class Travel Risk Management Program.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel once again revisits GBTA’s 50th Convention that just took place earlier this month in San Deigo. Last week you heard our Monday Center Stage sessions and for today’s episode, we bring to you Tuesday’s industry sessions.
First, up you’ll hear from Kurt Ekert, CEO of Carlson Wagonlit Travel, who led a panel of experienced travel buyers in a shift from typical GBTA Convention Center Stage sessions, which often put a supplier on the hot seat. Their discussion centered around the growing responsibilities for travel buyers and technology’s increasing role in travel management as buyers work to ensure duty of care responsibilities and cost-savings measures are in place, while also balancing individual traveler preferences and convenience.
Next up you’ll hear our final Center Stage panel which saw Guy Langford return as a moderator to GBTA Convention – he is Deloitte’s Vice Chairman of U.S. Transportation, Hospitality, & Services Leader and asked a panel of executives covering various sectors of the business travel industry if bigger really is better in the travel sector, prompting a discussion of advantages and disadvantages of industry consolidation.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel takes you back to last week’s GBTA Convention. Hear all of Monday’s Center Stage sessions. First, up you’ll hear from Marriott International President and CEO Arne Sorenson in a one-on-one interview with GBTA Executive Director and COO Mike McCormick as he shares his outlook on the business travel industry, the shakeup over group commissions and the company’s home-sharing strategy.
Next up is a panel featuring Successful Women Leading in Business Travel, moderated by GBTA’s Allied Member of the Year honoree and the SVP and Chief Marketing Officer of Best Western Hotels & Resorts, Dorothy Dowling. The panel of top female business travel executives share their insights on the unique challenges they faced as women arriving in leadership positions within their companies.
Wrapping up today’s episode, you’ll hear our final Monday Center Stage session where TSA Administrator David Pekoske and U.S. Customs and Border Protection Commissioner Kevin McAleenan took the stage together for the first-time in an interview with McCormick. The two highlighted technology’s potential to dramatically increase security and passenger facilitation.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
As we wrap up another successful GBTA Convention, we take a behind-the-scenes-look into what goes into planning such a massive event with Liz Huh, GBTA SVP of Global Operations. Next up, Heather Haley, GBTA VP of Sales Operations in Supplier Strategies, shares Convention highlights.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travelinterviews GBTA’s SVP of Professional Development and Research Amanda Cecil to learn all about what to expect out of education at the upcoming GBTA Convention. Hope to see you there starting this Saturday - August 11-15 in San Diego!
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel revisits an important topic – the safety of women business travelers. In the opening segment, GBTA President Christle Johnson talks GBTA priorities and highlights from a recent GBTA research study on female business travel safety conducted in partnership with WWStay. Next up, WWStay’s Dawn McGowan dives deeper into the findings and discusses how they are approaching the issue. Cathy Rigby of the CFA Institute and GBTA’s Risk Committee addresses what’s at stake for companies that don’t build female traveler safety into their programs and provides practical safety and security advice for women travelers.
Want to learn more about the GBTA research on the topic? Download an infographic here featuring key highlights. If you’re attending GBTA Convention 2018 in San Diego, you can also catch an education session on this research on August 13 at 8:45 AM.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel dives into the findings of the just-released 2019 Global Travel Forecast, conducted in partnership with Carlson Wagonlit Travel. GBTA Executive Director and COO Mike McCormick and Jon Gray of Rockport Analytics discuss high-level findings and what buyers can expect for travel prices across the air, hotel and ground sectors in 2019. Learn more and download the full report here.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, GBTA Executive Director and COO Mike McCormick takes over The Business of Travel to provide a Convention preview of our main stage speakers at Convention Arena and Center Stage. Mike also unveils our Wednesday lunch keynote, so be sure to tune in so you can hear it here first before next week’s official announcement!
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel revisits a GBTA webinar discussion on tuning up your travel policy. The conversation focuses on identifying cost-savings opportunities, finding the balance between cost-savings and traveler productivity and addressing shared economy options. From there the panelists also share tips on communicating travel policy changes to today’s traveler and leave listeners with strategies to get their travel program running at peak performance.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel, highlights round three of GBTA’s Innovation Series in Partnership with Phocuswright. You’ll hear from Safely, Stasher and Sanctifly as they deliver their six-minute pitches on why they deserve to be named the “Best Innovator in Business Travel” at GBTA Convention 2018.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travelhighlights round two of GBTA’s Innovation Series in Partnership with Phocuswright. You’ll hear from Gaest, Waylo, and GermFalcon as they deliver their six-minute pitches on why they deserve to be named the “Best Innovator in Business Travel” at GBTA Convention 2018.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel, highlights GBTA’s Innovation Series in Partnership with Phocuswright. You’ll hear from the first three finalists in our online competition on the road to being named the “Best Innovator in Business Travel” at GBTA Convention 2018.
Hear Tripgrid, lumo and Stay22 all deliver their six-minute pitches on why they deserve to be named the top innovator.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel, GBTA previews an upcoming Center Stage session at Convention 2018 focused on safety and security in today’s volatile world while looking back on our Conference in Toronto where GBTA Executive Director and COO Mike McCormick interviewed officials from the Canadian Air Transport Security Authority, the Greater Toronto Airports Authority and the Canadian Border Service Agency.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel, broadcasts live from our 16th annual Legislative Summit in Washington, D.C. Hear from GBTA’s Shane Downey on the issues more than 100 GBTA members will be taking to Capitol Hill today followed by interviews with several current and former members of Congress.
More on what you’ll hear this episode:
Shane Downey outlines three issues impacting business travel that GBTA members are discussing today during meetings with their Senators and Representatives:
- Delivering the message to Congress on just how powerful business travel is as an economic driver. Learn more here.
- Asking Congress to pass a 5-year FAA Bill instead of just another extenstion – and that the bill does not increase the PFC charge, but does include a provision to keep cell phone voice calls off planes.
- Asking members of Congress to co-sponsor the FASTER Act to support using the entire 9-11 aviation security fee for airport security and passenger facilitation to keep air travel safe.
Next up Mike McCormick interviews former Reps. Randy Forbes (R-VA) and Al Wynn (D-MD) on navigating the partisan divide.
The show wraps with interviews with the 2018 GBTA Navigator Award honorees. The Navigator Award honors Senators and Representatives who have been strong champions for business travelers and the business travel industry.
- John Katko (R-NY)
- Ed Markety (D-MA)
- Bonnie Watson Coleman (D-NJ)
- Sam Graves (R-MO)
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel, explore the link between travel policy and employee recruitment and retention. Learn about the latest GBTA research on the topic then hear from Dan Ruch, Founder and CEO of Rocketrip, as he shares his take on traveler-centric solutions companies can embrace without hurting their bottom line. Krista Pappas, VP of Business Development for Lola, closes out the show with a discussion on why the travel experience matters and what travel policy has to do with that.
Do you have a good story to tell when it comes to recruiting and retaining talent without breaking the travel budget? Share your story via email with Colleen Gallgaher at GBTA and you may be featured on a future episode of The Business of Travel.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
For this week’s episode, The Business of Travel, talks all things GDPR. The European Union’s General Data Protection Regulation (GDPR) is set to go into effect this Friday, May 25, 2018. First up, Ed Barrett, GBTA’s chief marketing officer, talks about what GDPR is, how it impacts organizations and details GBTA’s steps toward GDPR compliance.
Next on the podcast, Hannah Jaffe, GBTA research analyst, shares data from a joint research project with Cvent designed to gauge how professionals in the travel, meetings and events industries are feeling about GDPR and their companies’ readiness. She also shares insight from the research on what travel professionals are currently doing around GDPR and best practices for compliance in a post-GDPR world.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
Looking for more resources on GDPR? GBTA members can download these webinars for free when logged into our GBTA Hub:
GDPR: What Travel Professionals Outside Of The EU Should Know
GDPR: What It Is And What It Means For Your Travel Programme
There is also still time to register for today’s webinar presented by GBTA and Cvent:
Gearing Up for GDPR - Confidence, Concern, and Best Practices for Compliance
Wednesday, May 23 at 2pm ET
For this week’s episode, The Business of Travel, hits the road and records on location in Miami at the GBTA Ladders Summit. The Summit brings together members of the Ladders program – GBTA’s unique spin on a mentorship program designed to bolster the future leaders of our industry.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
The latest episode of The Business of Travel returns its focus to Canada featuring clips from the final sessions of GBTA’s recent conference in Toronto. We also interview Nancy Tudorache, director of operations for GBTA in Canada, about the most impactful trends facing today’s business travel industry and what to expect from GBTA in Canada for the rest of 2018.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On the latest episode of The Business of Travel, GBTA dives into the traveler experience. First up, Jeanne Liu highlights GBTA research findings that show the connection between traveler satisfaction and travel policy compliance. Next, Jason Moskal, Global Vice President of Hotel Indigo and Even Hotels Brands for IHG, shares EVEN Hotels efforts and lessons learned in building a brand around creating the best possible travel experience.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
The inaugural National Business Traveler Day took place this Wednesday, April 24th. Upside Business Travel led this initiative celebrating business travelers as the unspoken heroes of the American economy. Our research shows business travel spending alone represents 3 percent of national GDP - comparable to the entire domestic auto industry – and that’s nothing compared to how road warrior time on the road helps our companies grow.
National Business Traveler Day events took place across the country from JFK to SFO and O’Hare to LAX. The GBTA podcast hit the road again this week to take part in the festivities from New York City where Skift’s Andrew Sheivachman moderated a panel on the changing face of today’s business travelers.
GBTA caught up with Andrew and the panelists among the crowd and buzz around #NBTDay for highlights from the panel discussion and their take on the importance of National Business Traveler Day. Jay Walker, Chairman of Upside Business Travel and founder of Priceline; Leiti Hsu, Cofounder, Journy and Partner & Editorial Director, Word of Mouth; and Wendy Longwood, Chief Operating Officer, Dress for Success Worldwide all shared their insights on this week’s episode of The Business of Travel.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On the latest episode of The Business of Travel, GBTA shares highlights from GBTA Conference 2018 – Toronto as it happens. First, hear from Nancy Tudorache, Director of Operations for GBTA in Canada. Next, listen to clips from Centre Stage sessions on procurement, blockchain and cryptocurrencies, technology, diversity in the workplace and the luncheon keynote featuring Lily Jamali of Bloomberg Canada.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On the latest episode of The Business of Travel, GBTA talks Brexit and its impact on business travel. First up, Russell Patten, CEO of Grayling Brussels and Chairman of Grayling European Public Affairs, shares his perspectives on how negotiations are going and his predictions on how Brexit will ultimately impact business travel. Next, European Parliament MEP Daniel Dalton shares his views on what is at stake for the aviation sector and what long-term success will look like after Brexit is finalized.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On the latest episode of The Business of Travel, GBTA discusses cost savings strategies in managed travel programs from the basics on up. Marc Casto, CEO of Casto Travel, and Mark Ziegler, Senior Travel Manager of Global Travel Services for NetApp, both join the podcast from Silicon Valley to share their experiences, perspectives and best practices when it comes to saving your travel program money.
You can download and listen to The Business of Travel in iTunes, Stitcher and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On the latest episode of The Business of Travel, GBTA discusses its annual business travel spending forecast. Jon Gray of Rockport Analytics breaks down key takeaways from the GBTA BTI™ Outlook – Annual Global Report & Forecast, and discusses what each means for the business travel industry.
You can download and listen to The Business of Travel in iTunes, Stitcher and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On episode three of The Business of Travel, GBTA takes on the potential rollback of consumer protections as part of the U.S. Department of Transportation’s (DOT) deregulatory initiatives. The DOT has asked airlines to suggest changes or cuts to regulations as part of a broad initiative from President Trump to reduce government red tape. The airlines have put together a list of regulations, however, that are ultimately necessary to protect business and leisure travelers alike.
GBTA’s Mike McCormick interviews Steve Shur, president of Travel Tech, on what is at stake if these regulations disappear. Next, GBTA’s Colleen Gallagher talks with Rick Wakida of Informatica and the GBTA Government Relations Committee for a buyer perspective on the impact on travelers and travel programs.
You can download and listen to The Business of Travel in iTunes, Stitcher and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
On episode two of The Business of Travel, GBTA talks female business traveler safety following International Women’s Day last week. First up, GBTA head of research Jeanne Liu previews some upcoming GBTA research on the safety of female business travelers from buyer and traveler perspectives.
Next, Wendy Stachowiak, VP of of Global Travel Industry Relations at International SOS and GBTA Risk Committee Vice Chair, shares tips for female business travelers to stay safe and healthy on the road. She also discusses how companies can work to keep their female travelers safe.
Check out the following resources for more on female business traveler safety:
- U.S. State Department
- Centers for Disease Control and Prevention
- World Health Organization
- U.S. Embassy
- Canadian Government Information
- Maiden Voyage
- Journey Woman
- Traveling with Confidence: Health and Safety Best Practices for Female Travelers
Mike McCormick, Executive Director and COO for GBTA, sets the stage highlighting the current state of the industry and discussing what we hear from GBTA members when it comes to duty of care. Next up, Mike Koetting, Executive Vice President of Supplier and TMC Services for SAP Concur, touches on the implications of booking behavior when it comes to keeping travelers safe. Finally, Erin Wilk, Global Security Travel Safety Manager for Facebook, talks about best practices for building a strong travel safety program and where buyers can turn to for resources.
Be sure to subscribe to the show so you don't miss out!
In this promo episode, GBTA announces the launch of its all new podcast - The Business of Travel. It teases episode one, coming out March 7, which will be all about duty of care. GBTA's Mike McCormick, Concur's Mike Koetting and Facebook's Erin Wilk will all share their perspectives on this important industry topic - tune in to this promo for a sneak preview of the opening episode.
Don't forget to subscribe to the show, so you won't miss an episode!