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Featuring Dean Connell

"To stand out, you have to stand for something"

In this episode Brave Founder, Caleb Parker, is joined by Dean Connell, one of the original seven designers at WeWork, to share lessons on challenging the status quo.

After delivering over 2 MILLION SqFt globally for the brand, Dean is now a creative design consultant for landlords, operators and corporate real estate.

Caleb and Dean explore the evolution of the coworking industry and discuss Dean's experiences at WeWork, including lessons learned and advice for landlords and operators.

Visit Dean's website

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business.

Learn more here: www.bravecorp.co/brave-consortium

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Featuring Zac Goodman

"When everyone is going left, look right" -Zac Goodman

In this episode Brave Founder, Caleb Parker, is joined by Zac Goodman, Founder & CEO of TSP, an award winning real estate management company (and B-CORP) that manages over 1 MILLION SqFt and growing.

Zac shares insights into his journey into office real estate from banking, highlighting the evolution of TSP from advisory services to property and investment management.

Social changes often follow economic crises.

Caleb & Zac discuss the current market dynamics, and debate the impact of remote work on office space demand.

Zac gives a crash course on the economy and financial markets and they discuss the differences between the post pandemic world and post Global Financial Crisis of 2008 world.

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business.

Learn more here: www.bravecorp.co/brave-consortium

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Featuring Meagan Slavin

In this episode Brave Founder, Caleb Parker, is joined by Meagan Slavin, Chief Operating Officer and co-founder of 25 North Coworking, an 11 year old US-based coworking brand operating across multiple second tier and suburban markets from Texas to Illinois.

The two discuss an interesting hybrid partnership model with landlords operated by 25 North, how 25 North has grown over the years, the significance of brand, and why flexibility is required in the modern workplace with hybrid working becoming the norm.

Meagan also shares some of the strategies her own team employs to maintain a strong culture while managing multiple locations across a distributed footprint.

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business.

Learn more here: www.bravecorp.co/brave-consortium

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Featuring Dr. Toby Benzecry

In this episode Brave Founder, Caleb Parker, is joined by Dr. Toby Benzecry, Founder & CEO of Workplace Future Group, to discuss company culture, the impact workplace energy has on some companies, the changing needs of office customers, and how office landlords and operators are evolving to support the changing landscape of demand.

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business.

Learn more here: www.bravecorp.co/brave-consortium

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Featuring Juan Velayos Lluis

In this episode Brave Founder, Caleb Parker, is joined by Juan Velayos Lluis, Founding Partner of JV20 Investment & Advisory, and President of The District World Summit, for a fast paced recap of the trends discussed on stage at the event.

The District World Summit is an annual event in Barcelona, Spain where the global capital ecosystem is brought together to understand the yields of each asset class, the current economic cycle, the timing of different asset classes (traditional and alternative), the risk and return profile of core, core-plus, value-add and opportunistic investments, and where to discover the trends of the different real estate markets.

Juan shares how the landscape and risk of European real estate is evolving, and highlighted key trends such as:

• a focus on P&L management
• the shift towards operational partnerships for investors without in-house teams
• the importance of management agreements
• whether Core and core-plus properties will attract stable investment.
• emerging asset classes like logistics and affordable housing
• the challenges and opportunities in repositioning distressed assets
• the need for a client-oriented approach in real estate investments
• the potential for permanent capital flowing into distressed office assets

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business.

Learn more here: www.bravecorp.co/brave-consortium

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Featuring Mika Matikainen

In this episode Brave Founder, Caleb Parker, is joined by Chief Exec for CapMan Real Estate, Mika Matikainen, to discuss balancing ESG with investor returns, the importance of community needs, and the evolving landscape of real estate investment strategies.

CapMan is a Nordic property investor. They acquire, improve, and develop flexible real estate in major Nordic cities. They have a clear focus on developing the environmental and social aspects of real estate, recognizing the responsibility to create positive impact on communities.

Further talking points:

• Why investors must adapt to changing market dynamics
• Why identifying macro trends is important to exploiting future opportunities
• Are new financial products are needed to respond to the need for flexibility
• How triangulating 3 key stakeholders can create value

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business.

Learn more here: www.bravecorp.co/brave-consortium

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The Caleb Parker Show returns, with the Founder of Brave Corp, Caleb Parker sitting down with the leaders and innovators across office real estate to discuss the brave ideas shaping the future of office real estate to keep up with the ever-evolving future of work landscape.

Trailer Summary:

Brian Tracy once said “To understand sales we have to understand people”

We believe to understand office sales we have to understand company culture.

Company culture & team bonds are built on shared values, common purpose and trust. Everything else is built on top of this foundation.

The world is now global and top talent is no longer limited to the geo-fence of a commute.

The future of work isn’t the binary choice between remote and office—it’s about #PlusNotVersus.

So as Flexible work policies become the norm, those of us selling and operating offices must ask ourselves, how does the office need to evolve to amplify positive company cultures.

Season 13 explores creating workplaces where teams thrive, and the community building, partnerships, and new financial products needed to deliver the office as a super power in the platform of work.

This trailer episode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business.

Learn more here: www.bravecorp.co/brave-consortium

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5. Freshwave

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Featuring Zoe Ellis-Moore

Brand has never been that important in office real estate. But that's about to change.

A strong brand is more than just a logo or a catchy slogan—it's a powerful idea that resonates with customers, building loyalty and trust.

In this episode Brave Founder, Caleb Parker, is joined by Zoe Ellis-Moore, Founder & CEO of Spaces to Places, a firm that partners with flexible workplace brands with research, positioning, marketing and strategic consulting.

In this episode, Caleb & Zoe explore what makes a real estate brand successful in the flex sector, the unique challenges of property branding, the pros & cons of white labeling and why coworking brands might soon become the go-to leasing strategy for office buildings.

Tap here to get your copy of the London Flex Brand Index white paper

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business.

Learn more here: www.bravecorp.co/brave-consortium

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Featuring Dave Cairns

Does the office have a role in the future of work? If so, what will the office of the future look like? Dave goes on the record—no disclaimers attached.

In this episode Brave Founder, Caleb Parker, is joined by Dave Cairns, Future of Work Strategist for Kadence, to dive into deep topics like personal brand and authenticity in the workplace, the challenges workplace leaders face, how companies are adapting their ways of working, and the need for a mindset shift in office real estate.

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business. Learn more here: www.bravecorp.co/brave-consortium

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Featuring Dharshni Singh

What role does the office play in the future of work?

In this episode Brave Founder, Caleb Parker, is joined by Dharshni Singh, a dynamic corporate real estate leader with over 20 years experience in transforming organizations and unlocking human potential for exceptional outcomes at companies like Accenture and BCG, tp bennett and more.

Dharshni has in-depth knowledge and expertise across Future of Work strategic planning, portfolio & site strategy investment prioritization, business case development, transactions, and capital projects for cross-sector international firms.

The two discuss strategic and tactical approaches for aligning real estate strategy to support future of work strategy.

The conversation covers change management, practical timelines, building selection criteria, wellbeing and amenities, landlord brands and flex space.

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business. Learn more here: www.bravecorp.co/brave-consortium

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Featuring Jane Sartin

In this episode Brave Founder, Caleb Parker, is joined by Jane Sartin, Executive Director of the Flexible Space Association (FlexSA) - the UK-wide trade body for the flexible workspace industry.

The two explore the challenges of commoditization, how some brands approach differentiation, and the hotelification trend by building owners - with trending amenities such as rooftop terraces, gyms, and podcast studios.

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business. Learn more here: www.bravecorp.co/brave-consortium

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Featuring Tuomas Sahi

“It's not enough that you build something and hope that people come. You have to build something that they actually need.”

In this episode (Recorded live on stage at ReCoTech in Helsinki, Finland), Brave Founder, Caleb Parker, is joined by Tuomas Sahi, CEO of Antilooppi, a sustainable office real estate owner in Helsinki, Finland.

Tuomas shares how Antiloopi’s focus on understanding and serving the needs of their customers led them to providing flexible solutions and services. The conversation covers the benefits of owning the customer relationship, the challenges of transitioning to a more flexible model

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business. Learn more here: www.bravecorp.co/brave-consortium

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Featuring Pontus Kihlman

"Then only thing certain, is you can't be certain"

It's an understatement to say there is uncertainty in office real estate right now. It’s been that way for a few years now.

In this episode (Recorded live on stage at ReCoTech in Helsinki, Finland) Pontus and and Brave Founder, Caleb Parker, dive into the drivers of uncertainty in the workplace, the discomfort this creates, especially for office real estate, and how to lead through discomfort.

They highlight the need for agility and the role office real estate plays in supporting positive company culture.

The topic of multi-locational workplaces comes up as well as why customer-centricity is crucial to office design and programming.

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a collective of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business. Learn more here: www.bravecorp.co/brave-consortium

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Featuring Bogdan Nicoară, Cofounder & CEO at Bright Spaces

With over 60% of London office leases under 10,000 sqft and 65% having upcoming lease events, there’s a lot of void space on the horizon.

How do we fill this space?

In this epsisode, Bogdan Nicoară and Brave Founder, Caleb Parker, discuss the impact of digital tools to enrich the sales process, how virtual tours and 3D visualizations are changing the game and how exiting owners and operators can respond to the skyrocketing demand for flex and managed suites

About Bright Spaces

Bright Spaces is the interactive 3D layer for the Built World dedicated to customised 3D Digital Twins, focused on compliance and aesthetics.

Learn more at https://brightspaces.tech/

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a group of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business. Learn more here: www.bravecorp.co/brave-consortium

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Featuring Keke Patissier, Cofounder & CEO at Koho

Fact: 25% of coworking businesses are loss making. But that means 75% are not.

If office real estate is going to keep up with customer demand for flex, service, hospitality and community, investors must to understand there’s money to be made.

In this epsisode, Keke Patissier and Brave Founder, Caleb Parker, discuss how coworking and flex space is moving office real estate from a bond like investment to a predictable recurring revenue stream - not to dissimilar from the software as a service model.

They explore the challenges of revenue leakage in this business model, and and the importance of data and taking a proactive approach to managing risk.

KK shares her insights on differentiating in the increasingly commoditized coworking industry and why office real estate may need more sales people than asset managers.

About Koho

Koho is a risk management platform that helps coworking operators optimise revenue retention and growth. Learn more at www.koho.ai

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a group of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business. Learn more here: www.bravecorp.co/brave-consortium

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Featuring Manuel Conti, Cofounder and CEO of PONT

As the flex market grows, many operators find themselves in a commoditized landscape. But what if brand differentiation is the key to acquiring new customers?

In this episode, Manuel Conti and Brave Founder, Caleb Parker, dive into the evolving expectations of coworking space customers, the necessity of standardization to expand the flex market, and the importance of operator collaboration to support customer needs beyond their own buildings. We also explore how PONT is helping operators leverage events and community-building to foster brand loyalty and why real-time availability is crucial for enhancing the sales funnel.

About PONT

Boost efficiency and profitability with PONT’s platform. Enjoy features like real-time booking, automated inventory management, and operational insights to maximise space use and reduce overhead. Simplify complex operations and increase occupancy effortlessly. Learn more at www.pont.work

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a group of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business. Learn more here: www.bravecorp.co/brave-consortium

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Featuring Tom Proctor, Founder/CEO of NCG

Did you know that tech, as important as it is, is not enough to retain customers? But the research shows that bad tech is enough to lose customers.

In this Caleb Parker Show episode, Tom Proctor joins Caleb to dive into some research on what today’s office customers want.

Tom shares why a frictionless user experience is important, how NCG has helped rejuvenate former Wework locations and how some CAT B Tech is being delivered earlier, as the tech backbone of an asset.

About NCG

NCG combines the physical and digital worlds needed to run a connected and responsive office environment. They are an end-to-end technology partner, providing the tech stack that underpins hundreds of flexible spaces across the UK and Europe.

This epsisode is sponsored by the Brave Consortium. The Brave Consortium is a group of companies that help Brave and its landlord partners reposition office assets to meet the evolving needs of modern business. Learn more here: www.bravecorp.co/brave-consortium

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Featuring Sam Gamble, Cofouner of ReturnSuite

Is space as a service the solution to protecting property values?

In this Caleb Parker Show Special Feature, Sam Gamble and Caleb Parker, dive into the challenges and opportunities in this period of evolution that office real estate is currently experiencing.

Sam shares his journey from traditional office real estate to embracing Space-as-a-Service, and the obstacles he faced in valuing and financing flex properties.

Will there be a shift towards permanent capital as investors, landlords, and operators adapt to the changing dynamics of financing office real estate?

If you're an office investor, asset manager, landlord, lender, valuer or operator, you don't want to miss this conversation.

Check out Sam's company www.returnsuite.com

More about Caleb Parker at www.bravecorp.co/caleb

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Featuring Dr. Anniina Autero, Head of Development for the City of Tampere, Finland.

Imagine a future where our physical and virtual worlds seamlessly integrate, transforming how we interact with our cities and workplaces.

In this special feature, Dr. Anniina and Caleb Parker zoom out from office real estate to discuss a broader perspective: the metaverse and its implications for urban planning.

The potential impact on office real estate is tremendous now that we’ve entered the experience economy.

If you're a developer, investor, technophile, or just curious about the future of our cities, be sure to tune into this conversation with Dr. Anina, then book your ticket to the IMAGINE CONFERENCE 2024 11-12 of June, where the City of Tampere has teamed up with with Microsoft & Nokia and many global experts to explore the depths of the metaverse’s possibilities.

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What's this?

After diving into the world of Space-as-a-Service for 11 seasons, taking the #WorkBold Podcast into the top 1% of business podcasts globally - it’s time for a new chapter.

It’s to be brave and evolve.

Hit that play button to find out what's up with award winning podcaster, Caleb Parker.

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In this final episode of Season 11, host Caleb Parker is joined by Dominique Gonfard, Chief Revenue Officer at Quarterback Real Estate to discuss the future of work and the role of technology in workplace design. They explore the concept of designing the office in the cloud and creating a digital backbone for employees to tap into. They also discuss the importance of putting employees first and embracing flexible working arrangements. Dominique highlights the need for early engagement with service partners and the integration of technology from the beginning of the design process. They mention companies like Google and Wise as examples of organizations that are embracing change and designing innovative workspaces.

Highlights:

• Exploring the Future of Work and Office Real Estate
• Sponsor Shoutout: FreshWave's Impact on Connectivity
• The Personal Journey and Professional Evolution of Dominique Gonford
• Redefining Office Spaces: Insights and Innovations
• The Role of Technology in Shaping Future Workspaces
• Envisioning the Office of the Future: A Digital-First Approach

Dominique Gonfard: LinkedIn | Website

Dominique Gonfard, is a strategic workplace expert with cross-discipline experience in CRE and the built environment. She is a CRE and technology-driven workplace expert focused on helping occupiers, owners, and landlords reposition real estate assets through design, construction, and innovation initiatives. She is trained as an architect and approaches real estate and the built environment from a position of professional empathy and expertise. Her firm Byra Group was acquired by QBRE last year, and prior to that she spent over 8 years at JLL where she led the growth of in-house design & build firm Tetris, one of the fastest growing subsidiaries of JLL.

Since 2020, She’s been working with the team at Concrete Ventures, a seed and Series A PropTech venture capital firm based in London.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headlines sponsor

Freshwave: Website | LinkedIn

Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn

Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn

The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedIn

ShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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Will there be a shift in profile of the office real estate investor to recognize the increased risk and potential added value of flexible office spaces?

In this episode of the #WorkBold podcast, host Caleb Parker discusses the future of office real estate valuations and investments with Gareth Lewis, Director of Real Estate M&A at PwC, on a boat in Cannes, France, outside MIPIM.

They delve into the pressing issues surrounding the evolution of office space, highlighting the impact of shorter leases, shrinking footprints, and the rise of flexible workspaces on valuations.

Gareth shares insights on the potential shift in the investor profile to accommodate these changes and the opportunities for creating long-term value in a landscape marked by operational complexities.

The conversation also covers emerging trends such as dispersed workforces, real estate ecosystems, the importance of strategic partnerships, and the embrace of discomfort as a pathway to innovation.

The episode concludes with optimism for the industry's future, emphasising the importance of adapting and finding new ways to create value amidst discomfort.

Highlights:

• The Evolution of Office Real Estate Valuations
• Networking at MIPIM
• Valuing Flex Space: A Roundtable Discussion Recap
• Investor Profiles and the Future of Office Real Estate
• Emerging Trends in Real Estate: A Global Perspective
• Embracing Change and Uncomfortability in Real Estate

Gareth Lewis: LinkedIn | Website

Gareth is the Survey Director for PwC’s Emerging Trends in Real Estate series. He has led many successful European and global projects on behalf of the property sector, engaging senior people from inside and outside the industry and reporting to a Management Board of quoted property company CEOs and investors.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headlines sponsor

Freshwave: Website | LinkedIn

Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn

Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn

The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedIn

ShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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Can active travel facilities drive value in buildings and impact leasing velocity?

Did you know there is an increasing cultural shift towards active travel, influencing the demand for buildings that support sustainable transportation options and facilities?

In this episode of #WorkBold, your host Caleb Parker, talks to James Nash, Cofounder of Active Score, who helps building owners and developers amplify their customer experience and wellbeing for it’s customers by improving their sustainable transport offering.

James and team have helped design and certify 500+ developments across North America, Latin America, Asia, Middle East and Australia, and Europe.

Active Score has an impressive client list of some of the most well known global investors, such as Blackstone, Brookfield, Lendlease, Vornado, BentallGreenOak, Patrizia, AXA IM to name a few.

Caleb sat down with James to get the low down on their latest groundbreaking initiative, the Mode Score, and its impact on the commercial real estate market.

Takeaways

• Active travel facilities in buildings can have a significant impact on leasing velocity and tenant satisfaction.
• Designing best-in-class active travel facilities requires expertise and consideration of various amenities and services.
• Mode Score certification expands on Active Score by including all modes of transportation and promoting sustainability.
• Early adopters of Mode Score certification have seen positive results and increased value in their buildings.
• Tracking emissions and carbon decrease can provide valuable data for real estate financing and sustainability efforts.
• More research and data are needed to further understand the impact of transportation on real estate and the environment.

James Nash: LinkedIn | Website

James Nash has founded 3 companies. The first was Bike Dock Solutions in 2008 which started life as a university project. Much of his focus currently is on ActiveScore which helps building owners and developers improve their cycling and active travel facilities. They have helped design and certify 350+ developments in Europe, US, Asia, Middle East and Australia-including 22 Bishopsgate in London, which is the largest office building in Europe.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headlines sponsor

Freshwave: Website | LinkedIn

Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn

Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn

The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedIn

ShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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If there was a flex office hall of fame, today’s guest would be one of the first to be there.

In this episode of #WorkBold, your host Caleb Parker, sits down with flex office pioneers Charlie Green, co-CEO of The Office Group (TOG) for an unscripted interview. They take us on a journey through the evolution of flexible office spaces. From the humble beginnings of a converted pub in Islington to the towering skyline of Chancery House, Charlie shares the unique challenges he and his Co-founder and Co-CEO, Olly Olsen, faced as well as the triumphs they celebrated.

Throughout this discussion, we unpack the journey of transitioning from the startup phase with clear, defined roles to managing a C-suite level structure that demands cohesive cultural strategies and innovative customer-focused approaches.

This one’s a little longer than our other episodes this season, but surely is an instant classic.

Charles Green: LinkedIn | Website

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headlines sponsor

Freshwave: Website | LinkedIn

Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn

Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn

The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedIn

ShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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In this episode of #WorkBold, your host Caleb Parker, talks to Chris Boultwood Head of Technology for Workspace Group PLC, to delve into the intricacies of workspace management to meet customer expectations in today's fast-evolving market.

The two explore a range of topics including:

• Adapting to changing customer needs for flexibility
• The strategic control of coffee experiences within workspaces
• impact of ubiquitous connectivity
• Tech’s role when acquiring buildings
• simplifying wifi access
• The role mobile apps play to enhance the customer experience
• Improving sustainability and energy efficiency
• The next most important technology on the horizon

Chris Boultwood: LinkedIn | Website

Chris Boultwood has been with Workspace Group PLC for over 7 years, where he heads up all things technology - covering customer, corporate and building technology strategies. His in-house teams look after Systems Innovation, Operations, Digital Infrastructure and Customer Connectivity.

Before joining Workspace, Chris spent over a decade at Virgin Media, where he gained extensive experience in the telecommunications and digital services sectors, working across both B2C and B2B commercial opportunities.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headlines sponsor

Freshwave: Website | LinkedIn

Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn

Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn

The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedIn

ShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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In this episode of #WorkBold, your host Caleb Parker, talks to John Gravett, Managing Director at Cluttons LLP, discussing the evolving landscape of UK real estate. They cover a breadth of topics including the shift towards agile and dynamic office spaces, the challenges of repurposing existing buildings to meet modern standards, and the importance of sustainability in real estate.

The conversation delves into the critical role of connectivity for modern work environments, highlighting the need for better infrastructure to support seamless mobile and internet access within office buildings. They also explore the concept of Space-as-a-Service and how companies are adapting their workplace strategies to meet the changing expectations of employees. The discussion underscores the potential of investing in building infrastructure as a significant opportunity in the real estate industry.

Takeaways

1. Shift Towards Flexibility and Agility in Real Estate: Companies are increasingly seeking smaller, more dynamic, and agile spaces to meet the evolving needs of their workforce. This includes a move away from traditional office setups towards environments that foster collaboration and innovation.
2. Importance of Connectivity and Technology: There's a growing emphasis on the necessity of high-quality connectivity within office spaces. John highlighted that connectivity should be considered as foundational as the physical amenities in a building, impacting everything from operational efficiency to employee satisfaction.
3. Sustainability and Repurposing of Spaces: The discussion underscored the urgency of investing in sustainability and the repurposing of existing buildings. There's a clear trend of companies preferring to occupy spaces that are not only environmentally friendly but also align with their corporate social responsibility goals.
4. The Changing Nature of Office Demand: The conversation delved into how the demand for office space is becoming more nuanced, with a blend of traditional leases and Space-as-a-Service offerings. This reflects a broader industry trend towards providing more flexible, user-centric solutions.
5. Barriers to Adoption and Industry Challenges: Despite the clear benefits, there are still significant barriers to the widespread adoption of these trends, including the costs of repurposing spaces and the traditional nature of the real estate industry. There's a need for more education and a shift in mindset to overcome these challenges.

John Gravett: LinkedIn | Website

John focuses on providing strategic advice to TMT portfolios and specialised advice in telecoms strategy, network roll-out and estate management. He is a highly skilled international real estate manager with extensive experience in the development and implementation of real estate solutions at both local and international level. He has a proven track record in the international property market with an applied knowledge of commercial practice and cultural awareness.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headline Sponsor | Freshwave: Website | LinkedIn Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedInNewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedInShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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In this episode of #WorkBold, your host Caleb Parker, talks to Jonny Rosenblatt co-founder of SpaceMade, who shares his journey in the flexible workspace industry and the shift in landlords' perception of flex space. He discusses the benefits of partnering with flex operators and the importance of delivering a hospitality-driven experience. Rosenblatt emphasizes the need for customization and brand differentiation in the flex market, as well as the potential for sector-specific spaces. He also highlights the challenges of building a sophisticated infrastructure and the importance of marketing and community curation in the industry.

TAKEAWAYS

• Landlords are recognizing the need to partner with flex operators to deliver a hospitality-driven experience and drive the quality of their buildings.
• Flex space allows landlords to offer additional amenities and services to traditional tenants, enhancing the overall leasing proposition.
• Every office asset should have some level of flex and hospitality-driven space, but it may not work in every building or market.
• Brand differentiation and customization are crucial in the growing flex market, allowing operators to attract a diverse range of customers.
• The future of flex space may involve more sector-specific spaces that cater to specific industries and create a unique community..

Jonny Rosenblatt: LinkedIn | WebsiteWith over a decade of commercial real estate experience, Jonny has been at the forefront of the shift towards flexibility, hospitality, and community creation in the office market. Having launched Headspace Group in 2012 before successfully exiting in 2017, he has unrivalled experience designing, building and operating new platforms in the flexible real estate space.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headline Sponsor | Freshwave: Website | LinkedIn Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedInNewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedInShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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In this episode of #WorkBold, your host Caleb Parker, talks to Robert Sparreboom. They delve into the transformation of real estate operations in response to changing market demands, specifically focusing on the impact of flexibility and space as a service. Robert shares insights from his company's journey, influenced by Anthony Slumbers, towards rethinking their business model as a real estate investor and operator. They discuss the transition from using their flex operation, HNK as a vacancy solution to viewing it as a major asset for client solutions, underpinned by sustainability and customer-centricity. The conversation covers the challenges and benefits of being a listed company operating in the flex space, strategic rebranding, and the evolving landscape of property valuation in the face of increased demand for flexible, service-driven real estate offerings.

Robert Sparreboom: LinkedIn | Website

Robert Sparreboom is Head of HNK, a flexible workspace provider in the Netherlands, part of NSI, a listed RE Investor located in Amsterdam. Having a broad experience in the Real Estate Sector he found his calling in the area where Real Estate, interior design, innovation and hospitality come together, creating spaces that make the world a bit more beautiful every day. Robert has been responsible for the rebranding and repositioning of the HNK brand, its operations and business development currently rolling out the new brand to existing and new locations. In his personal life he's a Husband and father of two daughters, loves sports, history, tech and DIY.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headline Sponsor | Freshwave: Website | LinkedIn Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedInNewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedInShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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In this episode of #WorkBold, your host Caleb Parker, talks to Sanjaya Ranasinghe Global Director of R&D at WiredScore. They discuss the company's journey and the evolving importance of digital connectivity in real estate. Celebrating its 10th anniversary, WiredScore has expanded worldwide, certifying buildings across 35 countries to ensure top-notch digital connectivity. The conversation delves into how landlords and tenants' perspectives on internet connectivity have shifted, highlighting how WiredScore's certifications - WiredScore and SmartScore - aid in enhancing the digital and smart technology infrastructure of buildings. They reflect on the changing landscape of office real estate, emphasising user experience and the role of technology in meeting environmental, social, and governance (ESG) goals. The episode also addresses the challenge of retrofitting buildings to meet current standards, the impact of connectivity on occupancy rates and rents, and the potential of technology to transform real estate into responsive, user-focused environments.

Sanjaya Ranasinghe: LinkedIn | Website

As leader of the R&D team at WiredScore, Sanjaya develops, implements, and reviews the criteria of WiredScore's scorecards, assessing best-in-class Internet connectivity in commercial buildings.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headline Sponsor | Freshwave: Website | LinkedIn Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedInNewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedInShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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In this episode of #WorkBold, your host Caleb Parker, talks to Michael Kovacs from Castleforge to discuss the transformation in office space investments towards flexible workspace solutions. Castleforge, traditionally a real estate investor and developer, has pivoted towards investing heavily in 'Flex' space, creating their operator known as Clockwise. Mike delves into the decision to start their own flex space operation, initially tested in Glasgow, which resulted in a highly successful full building conversion to Flex, achieving over 90% occupancy and significantly higher desk rates than anticipated. The success at Glasgow prompted Castleforge to scale the model across their portfolio and purchase assets with an underwriting for flex space from the outset. The discussion also touches on the broader challenges office investors face in generating consistent cash flows and the potential for Flex space to offer a more reliable income stream. Mike further discusses a white paper released by Castleforge, arguing that traditional valuation models for office space are outdated and that Flex spaces, despite their discounted valuation, may offer a closer match to their economic value, thus presenting a compelling investment proposition. The episode concludes with considerations on the future of office space valuations and the evolution of investor models towards accommodating the growing demand for Flex spaces.

Castleforge White Paper: Only the Paranoid (Office Investors) Survive

Michael Kovacs: LinkedIn | Website

Prior to founding Castleforge in 2010, Michael worked at Westbrook Partners in London, where he was involved in transactions representing over £2bn of asset value for Westbrook's various funds in the UK, Europe and Asia across a diverse range of real estate investment types. Prior to Westbrook Partners, Michael worked at the Blackstone Group in New York.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headline Sponsor | Freshwave: Website | LinkedIn Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedInNewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedInShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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Welcome to Season 11 of #WorkBold, with your host Caleb Parker, CEO of Brave Corp. This podcast exists to serve stakeholders in commercial real estate including investors, fund managers, landlords, operators agents, and brokers, by providing insights from industry experts on navigating the changing landscape of office real estate and the future of work.

Season 11 is sponsored by Freshwave, the champions of connectivity ensuring your mobile phone signal is strong in your offices.

Grab your popcorn and tune into our preview of what’s to come over the next 10 weeks.

Don't forget to hit that subscribe button so you get each episode as it comes out.

Sponsors:

Headline Sponsor | Freshwave: Website | LinkedIn Freshwave is the connectivity infrastructure-as-a-service provider bringing MNOs, government, and real estate providers to work together in new ways. From stadiums and hospitals to skyscrapers and shopping centres, we provide mobile, 5G and Wi-Fi connectivity infrastructure all over the UK and Europe.

Fortune Favours the Bold: Website | LinkedIn Bold is a coworking brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedInNewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Brave Corporation: Website | LinkedIn The next generation real estate company driving value through strategic asset repositioning to de-risk assets and increase NOI.

Launch Your Own Podcast: Website | LinkedInShoRunner is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@shorunner.com

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Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Summary: In this episode of the #WorkBold Podcast, host Caleb Parker sits down with Markus Wiedenmann, a real estate expert and passionate advocate for sustainability. The discussion unfolds at the Young Leaders Forum at ULI, offering a unique perspective from the 31st floor of an office tower in Madrid. Marcus shares insights on the evolving landscape of real estate, emphasising the increasing complexity of the industry beyond traditional metrics. The conversation delves into the crucial role of sustainability, the transformation of real estate into a technical field, and the necessity of redefining value creation.

Takeaways:

• Sustainability and Energy Efficiency: Marcus underscores the urgent need to focus on making existing buildings energy-efficient to combat emissions. The conversation highlights the broader expertise required, including understanding energy production methods and building insulation.
• Optimism for the Future: Marcus expresses optimism about the future of real estate, emphasising the shift from a simple business model to a more complex, technical, and emotionally driven industry. He sees the younger generation as natural drivers of change in this evolving landscape.
• Prop Tech Investment Insights: Marcus shares valuable advice for property companies looking to invest in PropTech. He suggests engaging in conversations with industry players to identify inefficiencies and problems before developing solutions, emphasising the importance of understanding market needs.
• Space as a Service: Marcus discusses the concept of providing "space as a service" and the challenges posed by competing agendas and tax regulations. He highlights the necessity of structuring solutions collaboratively to deliver enhanced services to tenants.

Connect with today’s guest:

• Markus Wiedenmann on LinkedIn

• Art Invest Website

Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Sponsors:

NorNorm: Website | LinkedIn

NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast:

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Summary: In this episode of the Workbook Podcast, host Caleb Parker sits down with Boudewijn Ruitenburg, the COO of Edge Technologies, a real estate development company. With 15 years of experience in shaping cities, Boudewijn shares insights into the challenges and opportunities in the current real estate landscape. From redefining office spaces to creating vibrant, community-driven environments, Edge is at the forefront of transforming traditional real estate into dynamic, tech-infused hubs.

Takeaways:

• The Evolution of Office Spaces: It's important to create attractive, flexible environments that motivate rather than mandate employees to come to the office.
• Tech-Driven Building Management: Boudewijn explains how their living, breathing tech is integrated into their buildings, creating smarter, more sustainable spaces.
• Sustainability Challenges: Sustainability is a key challenge and opportunity. While many commit to ESG (Environmental, Social, and Governance) principles, the industry lacks hands-on execution skills.
• Community Building and Like-Mindedness: Boudewijn stresses the need for diverse, multi-tenant buildings that foster collaboration and innovation among different companies, and the importance of creating communities within office buildings.

Connect with today’s guest:

• Boudewijn Ruitenburg on LinkedIn

• Edge Website

Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Sponsors:

NorNorm: Website | LinkedIn

NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast:

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Summary: In this episode of the Workbook Podcast, host Caleb Parker sits down with Rohan Sikri, CEO of Xander Group, a prominent figure in the world of private equity real estate. Rohan shares insights on the evolving dynamics of global investments, the changing nature of office real estate, and the crucial role of branding in today's real estate market. From the impact of geopolitical shifts to the transformation of office spaces into B2C experiences, Rohan provides a forward-looking perspective that challenges traditional investment strategies.

Takeaways:

• The Shift to a Less Global World: Rohan emphasises the noticeable trend towards more localised investments and the need for investors to adapt to a world that is becoming less globally connected.

• Office Real Estate Evolution: The discussion delves into the changing landscape of office real estate, emphasising the importance of considering factors like geography, user experience, and brand differentiation in modern investment strategies.

• Brand Building in Real Estate: Rohan highlights the increasing significance of branding in the real estate industry, particularly in office spaces evolving from B2B to B2C. The discussion explores how brands in real estate are not just about logos but about delivering a consistent experience that resonates with tenants and clients.

• Two Businesses, One Vision: Rohan emphasises the need for vertical alignment between the investment management business and the operating brand, acknowledging that they are distinct yet interconnected entities. The discussion provides valuable insights for investors looking to balance operational excellence and brand recognition.

• Optimism Amid Challenges: Despite the challenges posed by a shifting global landscape, Rohan remains optimistic about the real estate industry. He sees an innovative and passionate community capable of finding solutions and believes that good portfolios are built even in challenging times.

Connect with today’s guest:

• Rohan Sikri LinkedIn

• Xander Group Website

Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Sponsors:

NorNorm: Website | LinkedIn

NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast:

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Summary: Award winning podcast host and Founder of Bold, Caleb Parker sits down with Kingma Ma, Managing Director in the UK for PropTech1, a venture capital firm investing in European startups shaping the future of the built environment. Kingma shares insights into the dynamic world of PropTech, the challenges and opportunities in sustainability, and the importance of fostering a diverse ecosystem. From discussions at ULI in Madrid to the intricacies of retrofitting existing structures for energy efficiency, this episode explores the evolving landscape of PropTech and its impact on real estate.

Takeaways:

• Kingma emphasises the significance of building relationships across diverse domains within the built environment, highlighting the international nature of challenges and solutions in PropTech.

• Innovation in Retrofitting: EcoWorks, a German-based startup backed by PropTech1, demonstrates the potential of retrofitting existing multifamily residential apartments into net-zero energy spaces through advanced digital modelling and energy-efficient solutions.

• Strategic Partnerships for PropCo Innovation: PropTech1's approach involves not only providing capital but also creating an ecosystem where startups collaborate with established players in the built environment. This collaborative model aims to address real problems faced by property companies and drive innovation from within.

• Royal Connections: PropTech1's unique network includes the Liechtenstein Royal Family Office among its investors, showcasing the diverse and influential partnerships that contribute to the success of PropTech ventures.

• Kingma invites potential investors to join PropTech1 as Limited Partners (LPs) to be part of the venture's mission to reach a funding target of 100 million euros, supporting the growth of startups that tackle critical challenges in the built environment.

Connect with today’s guest:

• Kingma Ma LinkedIn

• PropTech1 Website

Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Sponsors:

NorNorm: Website | LinkedIn

NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast:

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Summary: Award winning podcast host and Founder of Bold, Caleb Parker sits down with Kari Pitkin, Head of Client Solutions at PIMCO Prime Real Estate. In this episode, recorded live at the ULI conference, Carrie shares insights on navigating the complex landscape of real estate investment amid uncertainties like rising interest rates, geopolitical tensions, and the evolving ESG framework. The discussion touches on the challenges and opportunities in the market, emphasising the importance of patience and a long-term view. From repositioning brown buildings to green to addressing the changing demands of occupiers, Carrie provides a strategic perspective on sustainable and resilient real estate investments. The conversation delves into the evolving dynamics of office spaces, the impact of the pandemic on space usage, and the emergence of opportunities in logistics, residential, and alternative assets. Highlighting the need for a flexible approach, the podcast explores the significance of high-quality locations, services, and amenities in the modern real estate landscape. The episode concludes with valuable insights into the capital stack, emphasising the potential in debt credit and special situations to unlock returns for investors.

Takeaways:

• Explore the Kremm decarbonization pathway for aligning buildings with sustainability goals.

• Stay informed about energy efficiency deadlines and regulations impacting real estate, especially in Europe.

• Consider the opportunities in logistics, residential, and alternative assets for potential real estate investments.

• Keep an eye on the evolving dynamics of office spaces, focusing on high-quality locations and flexible solutions.

• Evaluate the potential in debt credit and special situations within the capital stack for unlocking returns in the current market conditions.

Connect with today’s guest:

• Kari Pitkin LinkedIn

• Pimco Real Estate Website

Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Sponsors:

NorNorm: Website | LinkedIn

NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast:

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Summary: In this episode of the #WorkBold Podcast, Host Caleb Parker sits down with Louise Ellison, former Chief Commercial Officer of Longevity Partners, an expert in real estate sustainability. They dive deep into the pressing issues surrounding climate change and how the real estate sector can address them. With sustainability, climate risk, and ESG taking centre stage in recent years, the conversation explores topics like achieving net-zero carbon, the cost implications, and the concept of stranded assets. Louise sheds light on the innovative CRM pathways model, which predicts stranding risk, and the role of data in sustainability efforts. They discuss the significance of carbon pricing and its impact on transactions, and how the space-as-a-service model can contribute to more sustainable real estate practices.

Takeaways:

• Sustainability is at the forefront of the real estate sector's agenda, with a focus on achieving net-zero carbon and addressing climate change challenges.

• The cost of transitioning real estate assets to net-zero carbon varies based on the building, posing a complex challenge for the industry.

• The Carbon Risk Real Estate Monitor (CRM pathways) helps predict stranding risk by analysing data and determining when an asset may become carbon non-compliant.

• Carbon pricing plays a crucial role in incentivizing sustainability efforts, making it a valuable tool for measuring and reducing carbon emissions.

• Space-as-a-service models have the potential to make real estate more carbon-efficient and sustainable by matching supply and demand more efficiently, while also fostering innovation and agility.

Connect with today’s guest:

• Louise Ellison: Website | LinkedIn

• Longevity Partners: Website | LinkedIn

Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Sponsors:

NorNorm: Website | LinkedIn

NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast:

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Summary: Award winning podcast host and Founder of Bold, Caleb Parker sits down with Thibault Weston Smith, the Managing Director of RealtyCorp. Thibault shares insights into his diverse and innovative career in real estate, spanning continents and innovations such as 3D-printed homes. He also delves into the exciting developments in PropTech, sustainability, and the growing demand for flexible, customer-centric real estate solutions. The conversation covers challenges and opportunities in real estate, emphasising the need to address decarbonization and create resilient, flexible assets. Thibault and Caleb explore how technology and PropTech are transforming the industry, and the significance of agility in real estate operations.

Takeaways:

• Decarbonization Challenge: Addressing the decarbonization of real estate and reducing carbon emissions (both embodied and operational) is a critical challenge. The industry must adapt to new values and methods that prioritise sustainability.

• Resilient Asset Classes: Building resilient asset classes that can adapt to changing needs and expectations is vital in the evolving real estate landscape.

• Flexible Spaces: Flexibility and the consumerization of real estate are on the rise, making it necessary to embrace short-term cash flows, adapt to tenant growth or contraction, and provide spaces that cater to individual needs.

• Innovation through PropTech: The real estate industry is undergoing a transformation through innovative PropTech solutions, offering efficiencies and opportunities for increasing NOI (Net Operating Income) by up to 22%.

• PropTech Revolution: With a growing number of PropTech companies in Europe, the real estate sector is poised for significant technological advancements.

Mentions & Shoutouts:

• McKinsey Study: Mentioned during the episode, the study discusses the potential for 15-22% efficiencies and increased NOI in commercial real estate through the power of technology.

Connect with today’s guest:

• Thibault Weston-Smith: Website | LinkedIn

Connect with the WorkBold Podcast Team:

• Host Caleb Parker: LinkedIn

• Collaboration Partner Morgan Pierstorff: LinkedIn

Sponsors:

NorNorm: Website | LinkedIn

NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast:

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Connect with the WorkBold Podcast Team: • Host Caleb Parker: LinkedIn • Collaboration Partner Morgan Pierstorff: LinkedIn

Summary: Award winning podcast host and Founder of Bold, Caleb Parker interviews Lee Odess about the changing face of access control. Lee Oddes is the CEO of Access Control Executive Brief. Lee is a globally recognized access control thought leader, consultant, speaker, and author who has dedicated his career to revolutionising access technology. Lee believes that security goes beyond physical barriers and that true access involves creating exceptional experiences. He emphasises the importance of adopting the latest technology to ensure safe access, deliver innovative resident experiences, and future-proof buildings. Throughout the podcast, Lee discusses the evolving role of access control in the modern world, its transformation from utility to experience, and the profound impact it can have on the real estate industry.

Takeaways: • Access control is evolving from a traditional utility that restricts entry to a seamless experience that enhances convenience and user satisfaction in modern buildings. • The integration of access control with other building systems and technologies can lead to operational efficiency, personalised user experiences, and enhanced safety. • Access control systems can provide valuable data, including user patterns, location information, and resource utilisation, which can be leveraged for building management and security purposes. • The real estate industry is transitioning from static, inflexible spaces to dynamic, flexible environments, driven by changing work patterns and customer demands. • Storytelling is becoming increasingly important in the access control industry to convey the value of these systems in creating better building experiences and to bridge the gap between technology providers and customers.

Mentions & Shoutouts: • Sign up for Lee’s newsletter: https://www.leeodess.com/

Connect with today’s guest: • Lee Odess: Website | LinkedIn

Sponsors:

NorNorm: Website | LinkedIn NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast: A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Connect with the WorkBold Podcast Team: • Host Caleb Parker: LinkedIn • Collaboration Partner Morgan Pierstorff: LinkedIn

Summary: Award winning podcast host and Founder of Bold, Caleb Parker interviews Bert Erik ten Cate, a seasoned expert covering the European property industry since 2003. Bert Erik shares valuable insights on the current challenges facing the real estate market and draws comparisons between the Global Financial Crisis (GFC) and today's market conditions. He emphasises the differences, particularly in banking practices, that make the current situation less vulnerable. Bert also discusses the impact of remote work on the demand for office spaces, the rise in interest rates, and the need for repurposing assets to meet sustainability standards. Discover how institutional investors like PIMCO are leaning toward debt investments and why there's still room for optimism in the real estate market. Don't miss this engaging conversation on the evolving landscape of commercial real estate.

Takeaways: • Banks are less exposed to real estate risks, reducing the likelihood of massive bank failures. • Remote work is prompting a reevaluation of office space needs, potentially leading to a surplus of vacant spaces. • Rising interest rates are impacting financing and valuation of real estate assets. • Repurposing non-prime assets to meet sustainability and demand for flexible spaces is a challenge but necessary. • Institutional investors like PIMCO are favoring debt investments over equity in the current market.

Mentions & Shoutouts: • Read Bert Erik’s article about Why Pimco’s Real Estate Chief Annette Kroeger Prefers Debt to Equity

Connect with today’s guest: • Bert Erik ten Cate: Website | LinkedIn

Sponsors:

NorNorm: Website | LinkedIn NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast: A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Connect with the WorkBold Podcast Team: • Host Caleb Parker • Collaboration Partner Morgan Pierstorff

Summary: Award winning podcast host and Founder of Bold, Caleb Parker hands the mic over to Simon Abboud to lead this dynamic conversation around how young leaders view the future of work and the future of office real estate.

Simon Abboud is Director of European Management Services at the Hines Real Estate Company and Board Member of the Young Leaders Executive Committee for ULI Europe.

Simon engages in a unique panel-style discussion with young leaders from the 3 corners of the commercial real estate industry: Customer, Investor and landlord

1. Nishar Fatema, Global Workplace Strategist, Workplace Services at ServiceNow
2. Brice Hoffer, Portfolio Management Global Real Estate Multi-managers at UBS
3. Paras Maalde, General Counsel and Vice President, Legal at Brookfield Properties

These young leaders are actively involved in associations such as the Urban Land Institute, CoreNet Global, and Real Estate Balance, providing diverse perspectives on the future of work.

This panel style episode delves into the 3C Strategy (Culture, Community, and Connectedness) and how it can bridge expectations between occupiers, landlords, and investors. They also explore the role of ESG in shaping the industry's future and the importance of urban regeneration.

Listen this panel of young leaders as they uncover bold ideas in commercial real estate.

Takeaways: • Young leaders in the commercial real estate industry are adopting a 3C strategy (Culture, Community, and Connectedness) to enhance employee engagement and bridge expectations among stakeholders. • Landlords are responding to changing occupier needs by creating destinations in their properties, offering diverse programs and wellness activities, and collaborating on ESG goals. • Investors are adjusting their strategies, reducing exposure to secondary office assets, and focusing on prime properties in response to the changing dynamics of the office space. • NorNorm's circular model reduces CO2 emissions by up to 70% and promotes resource efficiency. • Customers can track their climate impact and incorporate it into their ESG reporting. • Flex spaces are at the forefront of industry discussions, with a focus on innovative partnerships for sustainability. • Generation Z seeks engagement, mentorship, and instant validation in the workplace. • Landlords should actively partner with occupiers to create inclusive and purpose-driven environments. • Invest in regenerating existing real estate assets for a more sustainable future.

Sponsors:

NorNorm: Website | LinkedIn NORNORM is a subscription-based furnishing model, letting your business adapt to the needs of tomorrow. Beautiful, affordable and fully circular. NorNorm's vision for the workspace of the future is simple. Place circularity at the core and demonstrate how this is better for business, people and the planet. By embracing NorNorm, real estate can drastically produce CO2 emissions and waste production, driving us closer to a greener future.

Fortune Favours the Bold: Website | LinkedIn Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex.

Future Proof Your Portfolio with NewFlex: Website | LinkedIn NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.

Launch Your Own Podcast: A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Welcome to the trailer for Season 10 of the Work Bold Podcast, hosted by awarding winning Podcaster, Caleb Parker!

In this trailer we drop the spoilers on a few surprises in store for you this season.

Including a little diddy for your next Karaoke outing...

Season 10 explores the rapidly evolving landscape of commercial real estate, with a particular focus on the next generation of leaders, with many episodes recorded on site a the Urban Land Institute's European Conference in Madrid, Spain.

Whether you're an investor, fund manager, developer, property manager, agent, or broker, this podcast is your guide to understanding the changing dynamics of the industry. Special Shoutouts •We're proud to announce our headline sponsor for Season 10, NorNorm, a subscription-based furniture model aiming to enhance workspaces for people, businesses, and the planet. •Explore future-proofing your portfolio with coworking and flex spaces solutions at Newflex.com for valuable information on adapting to the changing real estate landscape.

And don't forget to hit that subscribe button so you get each episode delivered to your podcast app.

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Understanding the NorNorm business model.

Quote from Guest: “We are disrupting the whole business model of furniture.” Douwe Dirks

Summary: Douwe Dirks, CCO of NorNorm joins Bold founder Caleb Parker for Episode 10 of Season 9 where they discuss how NorNorm are trying to disrupt the business model of furniture.

In this episode Caleb and Douwe discuss the circular ecosystem being created that reduces carbon output, the benefits of subscription furniture, helping office real estate savine cash and provide better agility to office customers and how furniture-as-a-service becomes a standard for Space-as-a-Service.

Connect with Douwe on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

I think that was the biggest driver initially and the biggest uptake for our service. - Douwe

Our pitch is very simple: invest in your company, not in furniture. - Douwe

We take away that whole hassle of the furniture part of the Fitout - Douwe

If you are that company or CEO or procurement officer that thinks that you can procure furniture for 10 years and your business won't change, fine. We're not your partner. - Douwe

NorNorm maybe only does 60% of a floor or 70% of a floor, and there's still CapEx remaining to do the rest. - Douwe

Timestamps:

(0.20) Growth plans for NorNorm

(01.07) Biggest drivers in the market

(04.16) Partnership between NorNorm and Covivio

(05.15) NorNorm’s fundraising rounds

(05.55) Why NorNorm wanted to MIPIM

(07.08) NorNorm’s business model

(10.15) Business case for using NorNorm

(14.09) How they work as a plugin

(15.29) Furniture as a service

(17.42) Synergies between NorNorm and Design & Build Companies

(19.20) The companies quality assurance

(19.51) Their carbon report

Resources:

Covivio

IKEA

Verdane

Netflix

Volvo

Deutsche Bank

Heineken

WeWork

Shout outs:

Jonas Kjellberg

Antony Slumbers

Olivier Esteve

Melanie Jones

About Douwe Dirks

Douwe Dirks is CCO of NorNorm, a subscription-based furnishing service that helps businesses adapt to changing workspace needs.

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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An interview with art historian Sneha Shah

Quote from Guest: “Art is like this universal language” - Sneha Shah

Summary: Sneha Shah, Founder and CEO of Curaty joins Bold founder Caleb Parker for Episode 9 of Season 9 where they discuss the impact art can have on community both within and around our buildings.

In this episode Caleb and Sneha discuss art as service, how curated art can provide inspiring and inclusive environments and the hashtag #WhiteWallsSuck

Connect with Sneha on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

Even before we had language that was verbal, it was visual. - Sneha

It's one of the oldest human organisational frameworks that we've created to be in touch with ourselves, but also with each other. - Sneha

How can we actually create spaces that respond to the people that are actually working there. - Sneha

Being surrounded by art sometimes creates the same kind of effect as being in nature, because at the end of the day, it's human touch. - Sneha

The values are the consistent piece, but the display of those values can vary. - Caleb

Since the day we were founded our hashtags have been #noNakedWalls and #wechampionartists. - Sneha

Timestamps:

[01.44] The history of art in the environment and why it’s important.

[03.44] Using art to represent power

[05.52] The feelings art can create

[07.24] Are organisations beginning to use art to reflect their brand?

[11.42] How to curate a space that can be accommodating to everyone

[15.23] Using art spaces for wellbeing

[16.34] Can office spaces be uniformed and still create inclusive environments?

[19.09] Collaborations with art and artists

[20.35] Can you measure the impact of art within a space?

[21.48] Curaty’s art as a service program

Resources:

University College London

Rotary Club International

School of Art Institute Chicago

Forbes 30 under 30

JP Morgan

Dream the World Anew

Shout outs:

Giorgio Vasari

Anthony Slumbers

Jane Beaumont

About Sneha

Sneha Shah is the Founder and CEO of Curaty who buy and Rent curated fine art from the world's most inspiring artists and curators.

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Why data is the key to reducing energy consumption.

Quote from Guest: “The real challenge for the industry is about the current building stock. - Khadija Nadi

Summary: Khadija Nadi, CEO of DeltaQ joins Bold founder Caleb Parker for Episode 8 of Season 9 where they discuss the challenge with achieving netzero on current building stock.

In this episode Caleb and Khadija discuss how real estate can reduce their carbon footprint, the importance of data, its vital role in improving transparency and whether there will be a new pricing model for companies who use less energy.

Connect with Khadija on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

The reality is that 90% of the buildings that are here today will still be here in 2050. The real challenge for the industry is about the current building stock. - KhadijaWithout doing the retrofitting, they're gonna lose customers, they're gonna be hit with penalties and ultimately their energy costs are gonna go up. - Caleb

The HVAC system, heating, ventilation, and cooling, that's about 60% of the total consumption of an office building. - Khadija

On the current portfolio that we're steering to save around 20% on the total building 20% of CO2 and energy. - Khadija

Let's say 30, 40% of it can go immediately to an autopilot where we can, after just a couple of months, reduce drastically the consumption. - Khadija

Timestamps:

(0.19) The conversations DeltaQ are having at MIPIM

(02.06) The gap between customers requirements and availability

(03.08) How DeltaQ help landlords with retrofits

(04.12) DeltaQ’s flagship product

(0.529) Making sense of data

(07.51) Business models for retrofitting

(10.03) The tenants role in achieving netzero

(12.06) Attracting new talent into real estate

(15.01) Trends in energy consumption throughout the working week

Resources:

Elion Real Estate

Generali

About Khadija Nadi

Khadija Nadi is CEO of DeltaQ the Headline Sponsors for the #WorkBold podcast.

She is also a Board member of Oya Seed and a Strategic Advisor for Impact Capital.

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Repurposing for new office customer demand

Quote from Guest: “They want to challenge the status quo, do things differently.” - Sascha Lewin

Summary: Sascha Lewin Chief Executive Officer at WRE joins Bold founder Caleb Parker for Episode 7 of Season 9 where they discuss the opportunities with repurposing and repositioning products in commercial real estate in an economy that makes it difficult to create financial returns.

In this episode Caleb and Sascha discuss the challenges of having an in demand product but not being able to roll it out quickly, the gap between supply and demand, the importance of community on every project and WRE’s approach to Space-as-a-Service.

Connect with Sascha on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

One of the interesting things about ESG is it means something different to different people. For some it's carbon and for others it's about inclusivity. - Sascha

It has to have an emotional connection and that remains our fundamental processing approach. - Sascha

They want to challenge the status quo, do things differently. - Sascha

We're going to see income being generated not anymore, or not entirely by space, but also by providing service. - Sascha

We engaged with the public through public consultation, which we do in most major projects. And this was by far the most respondents we had ever seen. - Sascha

We are not gonna build our own team because we believe that right now, every building that we develop, we need a different approach. - Sascha

Timestamps:

(01.32) Why Sascha wanted to attend MIPIM

[03.30] Sascha’s view on the ULI report and whether to bridge the supply and demand, gap investors and asset managers need to invest in ESG initiatives

[05.33] The criteria W.RE look for when an acquisition opportunity comes into their funnel

[10.12] WRE’s work with up and coming consultants

[12.25] WRE’s approach to the S in ESG

[15.02] Their community approach on the Clapham Junction project

[17.38] Does WRE lean into the growth demand for Space-as-a-Service?

[19.59] Does WRE have an inhouse team or do they curate the right operator for an asset?

[23.01] Sascha’s restaurant recommendations in London and Cannes

Resources:

75 Grosvenor Street

ULI 2023 Conference

Clapham Junction Project

Trillion Dollar Hashtag

Shout outs:

Nor Norm

Covivio

Lisette Van Doorn

Daniel Chang

About Sascha Lewin

Sascha Lewin is Chief Executive Officer at W.RE an independent investment, development and asset management specialists in commercial real estate.

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Why we need minimum standards to reach net zero.

Quote from Guest: “The construction of buildings, over the lifetime of the building, is tenfold the environmental impact of the operational ongoing impact.” - Peter Fisher

Summary: Peter Fisher, Director at Bennetts Associates joins Bold founder Caleb Parker for Episode 6 of Season 9 where they discuss the impact of upfront emissions as well as the operational carbon emissions.

In this episode Caleb and Peter discuss reuse of existing building stock, the increased use and positive impacts of timber within construction and the current issues this presents, as well as setting a standard in net zero carbon emissions and how office design and services are evolving.

Connect with Peter on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

The timber square project that we're doing, I think the structure there is about 20-25% lighter than a conventional steel composite structure would've been with concrete in it. - Peter

There are definitely not life safety issues around and the insurance issues are around asset protection. - Peter

There's almost a sustainability arms race happening amongst commercial development. - Peter

What I think a few years ago would've probably been considered imperfections are now considered character. - Peter

What we can't have is buildings that are highly bespoke. Those are the ones that always seem to come unstuck. - Peter

Timestamps:

[01.55] Teaser of Peter’s episode on BBC Radio Four Show, Costing the Earth

[3.10] Repurposing or new developments?

[04.55] Why timber?

[07.16] Timber Square Project

[08.09] Limitations with building in timber

[09.25] Is timber a risky material to use for building?

[11.07] Why Peter wanted to attend MIPIM

[12.20] Setting a minimum standard for net zero carbon

[14.26] How office spaces are evolving

[17.37] Does flexible working change how buildings are designed?

[20.48] Are office spaces becoming more like hospitality spaces?

Resources:

Timber Square

Rip It Up And Start Again

MIPIM Road to Zero

Departure of Architecture, University of Cambridge

CitizenM Hotels

Shout outs:

Nor Norms

Covivio

Simon Sturgis

Built By Nature

Benjamin Bach

David Partridge

Basil Demeroutis

Andy Pyle

About Peter Fisher

Peter Fisher, Director at Bennetts Associates, who create sustainable & enduring architecture.

He is currently leading Timber Square in Southwark and Brent Cross Town 19, projects that are pushing both net zero carbon workplace and hybrid and full timber construction respectively.

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Leaning into Space-as-a-Service, culture and community.

Quote from Guest: “Our buildings incorporate amenities and wellness spaces, but we also consider how they sit in the wider community.” - Dan Hyde

Summary: Dan Hyde, Development Director at MEPC Limited joins Bold founder Caleb Parker for Episode 5 of Season 9 where they discuss the importance of embedding community, culture and inclusivity into city centre developments and existing infrastructure.

In this episode Caleb and Dan discuss whether Manchester is fit for Generation Alpha, the different projects MEPC Ltd are working on across the UK and leaning into space as a service as a leasing strategy.

Connect with Dan on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

We were surprised that a lot of what they said in terms of the workplace and how that's got to be was around inclusivity, about being kind, about feeling happy, about feeling supported. - Dan

Making sure that we are really involved in the community, not the community the communities, because it's made up of lots of different communities, how we involve them all in its progression and its evolution over the 10 year period. - Dan

How do you value it from day one? - Dan

Flex has been solving those, what we call touchdown spaces for quite some time. -Caleb

With the flex, with these added amenities, it's much more attractive proposition. - Dan

Its really elevated Manchester to be a really attractive proposition for International companies looking to inward invest into the UK, as a genuine alternative to London. - Dan

We're doing this for investors, but that gives it longevity. That will mean the next lease cycle people are still there to let up these buildings because they want to be part of that environment. - Dan

Timestamps:

[0.36] Why Dan wanted to attend MIPIM

[01.30] Is Manchester fit for generation Alpha?

[02.39] What the NOMA Project is

[04.29] How they incorporate space as a service into their assets

[07.15] The challenges with how buildings are valued

[08.50] Current trends with flex space

[10.19] Why is Manchester on fire?

[13.24] Future proofing community spaces

Resources:

NOMA

PWC

Federated Hermes

Standard Practice

Shout outs:

Wellington Place

Paradise Birmingham

St Mary Le Port

Sam Gamble

John Rowan

Becca Heron

Andy Burnham

About Dan Hyde

Dan Hyde, Development Director at MEPC Limited who manage some of the UK's best known commercial property, with seven Business Estates set in prime locations throughout the UK. Together they provide over 4 million sq ft of high quality space for more than 350 organisations, employing over 12,000 people. With a portfolio in excess of £650 million

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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A CRE masterclass with CapMan’s COO

Quote from Guest: “Property owners can earn higher rents from that space than if they were leasing it traditionally to say one single tenant.” - Ilkka Tomperi

Summary: Ilkka Tomperi, Partner & COO at CapMan Real Estate joins Bold founder Caleb Parker for Episode 4 of Season 9 where they discuss the importance of changing with the times and ensuring assets don’t become liabilities.

In this episode Caleb and Ilkka discuss CapMan’s value added strategy, and how they are approaching the growing gap between supply and demand in office real estate. They also discuss how the world of office and hotel real estate may merge and how this would change the business model.

Connect with Ilkka on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

I believe the future of Office Real estate is what the hotel industry looks like - Caleb

For us that means that we are in principle mostly a value add investor. And repositioning assets is actually very much in our heart. - Ilkka

If we don't invest in these retrofits, in bringing these assets up to speed, they will become stranded assets. And that becomes a liability. - Caleb

You may have in a building a couple of tenants with three five year leases and then some others with 12 month notice periods. So that brings the weighted average lease length down in a building. - Ilkka

I think that the lines between the asset classes are blurring a little. - Ilkka

The office market is changing extremely rapidly at the moment. - Ilkka

Timestamps:

[01.49] Why Ilkka wanted to attend MIPIM

[03.41] How Capman are facing the changes happening in real estate

[5.22] Lease structures in Finland

[08.22] Can historical data be used to predict cash flow?

[09.33] Will the future of offices look like hotels?

[10.41] Capman’s recent deal in Stockholm

[12.27] Examples of office and hotel assets being combined

[13.31] Smaller and larger companies working together to lease space

[14.33] The best markets for global investors

[18.06] Core capital and investors

[18.41] Where different investor profiles are concentrating

Resources:

Urban Land Institute

Capman Stockholm Project

Shout outs:

Nor Norms

Real Innovation Academy

Lisette Van Doorn

About Ilkka Tomperi

Ilkka Tomperi is Partner & COO at CapMan Real Estate, a leading Nordic private asset expert with an active approach to value creation.

Ilkka is also a Professor of Practice (Real Estate Investment) at Aalto University.

Connect with Ilkka on Twitter

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Quote from Guest: “Post pandemic, the workplace has changed and what people need and the demands of a workplace have changed.” - Thomas Pearson

Summary: Thomas Pearson, Head of Real Estate Commercial at JMW Solicitors LLP joins Bold founder Caleb Parker for Episode 3 of Season 9 where they discuss the rapid expansion they have seen in the last few years, despite the pandemic.

In this episode Caleb and Thomas discuss the current trends they are seeing within real estate, balancing office requirements with flexible working and creating fully inclusive spaces. They also discuss future planning during economic uncertainty.

Connect with Thomas on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

We really bucked the trend against the pandemic. - Thomas

It looks like the trend is companies are leaving their old footprint behind and going into assets or new footprints that are smarter. - Caleb

We find within our teams, across our offices, the majority of people at J M W wanna be in and wanna interact with their colleagues. - Thomas

In any new project we've done since 2017, everything is open plan. - Thomas

The companies that have too much space today, I imagine if they front loaded this conversation about having these options when they signed their lease, they wouldn't be with too much space today. - Caleb

You've got to have that ability and that boldness to look at flexible options within your own leases. - Thomas

Timestamps:

[01.16] JMW’s growth over the past 4 years

[01.58] The impact of the pandemic on growth

[03.03] Current trends in real estate

[05.13] Managing office ratios with flexible working

[06.13] Thinking about company culture when looking at existing or new office space

[07.24] The ESG considerations within JMW

[08.55] How workplaces can support DEI initiatives

[10.36] How JMW forward plan

[13.10] Companies that find themselves, post-pandemic with too large office space

[14.49] The importance of collaborative spaces

[19.29] Should you expect landlords to fund all retrofit items?

[19.58] Would you move into an office footprint that could shrink?

[21.05] How the conversation Thomas has when representing landlords has changed

Resources:

Deloitte

Shout outs:

Lisette Van Doorn

Dave Cairns Episode

About Thomas Pearson

Thomas Pearson is Head of Real Estate Commercial at JMW Solicitors LLP who are a full service law firm with offices in Manchester, Liverpool and London. Solicitors here for you and your business.

Thomas is also Chair of the Spinningfields Business Group , an association of businesses with offices within the local area.

Connect with Thomas on Twitter

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Focusing on the “S” in ESG Quote from Guest: “It's about making sure that we are creating and managing human-centric spaces for the different stakeholders at hand.” - Daniel Chang

Summary: Daniel Chang, Managing Director & European Head of ESG at Hines joins Bold founder Caleb Parker for Episode 2 of Season 9 where they discuss the importance of ESG strategies and why the ‘S’ is so important.

In this episode Caleb and Daniel discuss the positive social impact real estate projects can have and how this can be measured. They also discuss the benefits of having a fully integrated S Strategy, and how real estate companies like Hines playing a role in creating sustainable communities and ecosystems can deliver value for the bottom line, and therefore value for investors.

Connect with Daniel on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

It's about making sure that we are creating and managing human-centric spaces for the different stakeholders at hand. - Daniel

We're really focused on making sure that we are creating a heterogeneous community, designing residential units that are catering to a diversity of a population. - Daniel

Ultimately it does hopefully depend on the authenticity of the objective of the project and the social agenda around that. - Daniel

I think you're able to also create value for the project because you're embracing the social. - Daniel

I can't remember the exact number of job creation. I think it might be something around 10,000. But that's something that is a direct link to the way that that building or that project is being designed. - Daniel

Timestamps:

[02.42] Why is it critical to have a fully formed ESG strategy?

[04.03] Hine’s project in Milan

[04.53] The balance between sustainability and profitability

[06.43] The benefits of having a fully integrated S strategy

[08.30] How to measure the sustainability impact

[10.28] How Hine’s measure their projects

[11.51] Main talking points on social value

Resources:

PREA Real Estate Awards

ULI Center for Sustainability

ULI Sustainability Council

Milan Elsesco Project

Shout outs:

Nor Norm

Covivio

Lisette Van Doorn

Social Enterprise

About Daniel Chang

Daniel is Managing Director & European Head of ESG at Hines which is a global real estate investment, development and property management firm. It was founded by Gerald D. Hines

in 1957 and now operates in 30 countries. They manage nearly $96B1 in high-performing assets across residential, logistics, retail, office, and mixed-use strategies

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Unpacking ULI’s Report with Lisette Van Dorn

Quote from Guest: “If we don't tackle these issues collectively, there is no industry going forward.” Lisette Van Doorn

Summary: Lisette Van Doorn, Chief Executive of ULI Europe, joins Bold founder Caleb Parker for Episode 1 of Season 9 where they discuss the growing gap between supply and demand in the office sector.

In this episode Caleb and Lisette discuss the ULI & Instant Group report, the changing customer demands and office assets that may lose value as a result. They also focus on how the industry needs to work more collaboratively together in order to evolve.

Connect with Lisette on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

In this uneasy juxtaposition of the shorthand, long-term challenges in real estate the environmental, social and governance ESG agenda has become the unifying thread that links everyone, regardless of sector. - Caleb

Your tenant is critically looking at whether he wants to stay in the building, not just from demand, but is the space laid out right? The location does it have access to public transport, but also the energy efficiency part and therefore what the tenant pays in total of occupancy costs is hugely important. - Lisette

The office is there to stay. But that doesn't mean that the office stock we have now responds to that. - Lisette

What you've seen in the past two decades is real estate has become a full fledged investment class. And sometimes we seem to forget that real estate is also our infrastructure. - Lisette

CapEx is not a cost. CapEx ensures that your building stays liquid and you have a rental income, and that is not fully understood at the moment. - Lisette

It is a cost, but in the end it helps us to retain the long-term value of our buildings. - Lisette

Timestamps:

[03.18] The gap in commercial real estate

[07.24] The partnership between ULI and The Instant Group

[11.27] The hurdles real estate companies face

[13.54] Regulation and achieving NetZero

[17.02] Does the current valuation realistically represent the actual value of the building?

[17.57] Understanding CapEx

[18.23] The importance of collaborative working

[19.18] ULI’s 2023 Conference

[20.38] What is carbon pricing?

[22.25] Can you define carbon emissions?

[24.05] C Change and how people can get involved

Resources:

ULI Report

Instant Group

ULI 2023 Conference

C Change

Road to Zero

About Lisette Van Doorn:

Lisette is the Chief Executive of Urban Land Institute (ULI) Europe, a nonprofit research and education organisation supported by its members,where they work to shape the future of the built environment for transformative impact in communities worldwide.

Connect with Lisette on Twitter

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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Networking with go getters.

Morgan Pierstorff Business Development Director at NewFlex

You may think the best networking opportunities are for once you arrive at MIPIM, but Morgan would disagree and tell you she had them during her 7 day, 870 mile cycle from London to Cannes. Despite the challenging weather, elevation and exhaustion she and the other 84 participants developed connections, furthered relationships and progressed projects during their time together.

Not only is this event a great physical and mental challenge, each cyclist raised £3,000 for youth charities across the UK. Who wants to join next year?

Connect with Morgan on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Resources:

Club Peloton Events

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Caleb Parker, Founder of Bold, presents Season 9 of the #WorkBold podcast, sponsored by DeltaQ This season is called #BridgingTheGap.

In episode 1, Lisette van Dorn, Chief Exec for ULI Europe (that’s Urban Land Institute), explains why there is a growing gap between supply and demand for office real estate…and what steps supply needs to make to prevent assets from losing value.

Over the next 10 episodes we’ll drop a new episode from MIPIM with the leading experts in commercial real estate sharing their insights to help office investors, landlords and operators bridge this gap.

If you have any questions, feedback or topics you would like to hear covered, contact Caleb on Twitter or email podcast@workbold.co and be sure to join our LinkedIn newsletter for episode release notifications.

Connect with Caleb on LinkedIn

Resources:

Hotel valuation quote by Nathalie Charles, Deputy CEO and Global Head of Investment Management for BNP Paribas

Sponsors:

Headline Sponsor: DeltaQ

DeltaQ is a Top 3 European PropTech solution for reducing the carbon footprint of the built environment. Operating from the centre of Brussels, they have developed a solution that learns to predict the behaviour of a building (in context of comfort and energy use) and leverages these predictions to automatically steer the energy systems.

DeltaQ improves comfort while maximising energy and CO2 savings and allows operational teams to turn their attention to added value work instead of repetitive tasks and constant finetuning.

When deployed over a large volume of buildings, DeltaQ will deliver an important contribution to realising the world’s ambition in the fight against climate change.

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@apodcastcompany.com

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This is a special episode to celebrate the 1 Year Anniversary of the launch of our Bold Bauhaus community in Manchester, England.

In this episode, Bold Founder Caleb Parker, shares why brand values are important to success, gives a shout out to the team and shares why Manchester's innovators inspire him. We also share the clip of the Bold Bauhaus launch party speech, since you may not have been present to hear it.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

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Reviewing the Trillion Dollar Hashtag with Antony Slumbers

Quote from Guest: “The difficulty with white labeling is you actually don't have, as you don't have enough of a brand” - Antony

Summary: Antony Slumbers, founder of ‘#SpaceasaService: The Trillion Dollar Hashtag‘, a course for those with ambitions to create great places and spaces. Antony was a guest on the first episode of the #WorkBold podcast and now joins Bold founder Caleb for the final episode of Season 8. In this episode, you will find out if his predictions and theories were true in our pre-pandemic episode.

Antony shares what questions he’s being asked by the supply side of our industry, what questions aren’t being asked that should be, and who is getting it right. Antony talks about some of the trends driving the future of office demand that he covers on his online course.

Antony and Caleb discuss a new phrase: brandlords, and they debate operator partnerships, management agreements, white labels and brands.

Connect with Antony on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

The notion of requiring a human-centric real estate and service-led real estate industry as opposed to a product industry, I think is spot on and becoming more and more important each and every day - Antony

You'll never get to understand what is needed unless you dig quite deeply into the wants, needs and desires of individuals, teams, and the company - Antony

We need to be working to a situation where actually real estate is the output, not the input, the input is the human need - Antony

It's quite a scary thought for anyone in the real estate industry to look at their building and completely dispassionately ask the question, why would anyone come here? - Caleb

Real estate isn't gonna be all things for all people anymore. We need to really focus and target customers. -Caleb

Anyone running an office has to think about the things that you can do in an office better than anywhere else - Antony

Every landlord's gonna have to say, well, actually for this building, that's the right op operator for here in that building. - Antony

I think an owner of a building should be working very closely with their operator. -Antony

The difficulty with white labeling is you actually don't have, as you don't have enough of a brand - Antony

I think in 10 years you'll be picking from 40 different options. -Antony

Timestamps:

[7:00] Antony discusses whether his predictions in the previous episode he featured on were right.

[9:30] The drive behind the demand for Space-as-a-Service.

[18:26] What is this new way of working going to mean for the success of companies going forward?

[21:11] The questions being asked by the supply side of the industry and how to accommodate these nuances

[25:48] The characteristics of a good office.

[29:26] The Chicken and the Pig analogy.

[30:41] Antony’s opinion on white labelling or selecting a specific brand to partner with to attract specific customer targets into buildings.

Resources:

What is the Trillion Dollar Hashtag? #WorkBold Podcast with Antony Slumbers

Why is CBRE Forward cofounder ALL IN on Space-as-a-Service? #WorkBold Podcast with David Cairns

How to finance the future of commercial real estate. #WorkBold Podcast with Dror Poleg

#SpaceAsAService: The Trillion Dollar Hashtag - Version 2, Antony Slumbers, March 2022

This isn’t an acceleration, it’s a revolution, Antony Slumbers, March 2021

Remote work: A series of best practices for a remote workplace, GitHub, April 2020

How should Landlords respond to Flexible Workspace Demand? Are you a Pig or a Chicken? — Antony Slumbers

The time is right for ‘brandlords’ to enter coworking/flexspace, Zoe Ellis-Moore, October 2022

Shoutouts:

David Cairns

Dror Poleg

GitHub

Leesman

Zoe Ellis-Moore

JLL

NewFlex

About Antony Slumbers:

Antony is a globally recognised speaker, advisor and writer on proptech and space-as-a-service. A serial entrepreneur, he has founded and exited several proptech software companies and now consults real estate boards on their transformation, technology and innovation strategies. In September 2022 he launched ‘#SpaceasaService: The Trillion Dollar Hashtag‘ course.

Antony speaks internationally on ‘‘#SpaceasaService: The Trillion Dollar Hashtag’, AI, Innovation, and the future of work and the workplace. He also sits on the Advisory Board of Tenant Engagement leader Equiem and is a member of the Leadership Board of CRETech.

Connect with Antony on Twitter

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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Quote from Guest: “Debt funds are happy to keep pushing this money, banks on the other hand, are looking at a changing profit margin that is affecting the way that they think about this.”

Summary: Franco Faraudo, co-founder and editor of Propmodo, a media brand that focuses on technology and innovation in commercial real estate and the built environment, joins Bold founder Caleb for Episode 9 of Season 8. In this episode Franco tells us how the current economic volatility will affect office real estate and how the increasing cost of capital may shake up the capital stack for “the office”.

You will hear why lenders may not have the same appetite for offices, how investor profiles may evolve and whether a valuation reset is imminent. Franco and Caleb discuss whether Space-as-a-Service could be the unsung hero for the office.

Connect with Franco on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

I think rising interest rates are certainly going to have an impact, but I don't think that impact is going to be felt universally across the office real estate market - Franco

A lot of office owners and operators are already in a tough spot and adding fuel to that fire is the coming recession and the interest rates that might be dragging us there. So I think everyone is looking at this and everyone in the world is thinking about it - Franco

The robustness of the flexible space industry, in bad economic times, can be considered as our bumper - Franco

For a lot of companies going forward, if you have a flexible space in the same building as a company has their traditional lease space, that can give them a bit of peace of mind - Franco

There's not a lot of good data surrounding flex spaces which makes them less appealing for lenders - Franco

For your own social media and also for your business, if all you're doing is just shilling your expertise or your product, you're kind of doing social media wrong - Franco

Timestamps:

[6:21] Are rising interest rates going to negatively affect office real estate?

[6:58] Rising interest rates are one of the main issues facing the property industry today.

[8:18] Interest rates have been low for a long time, why are they causing an issue now?

[11:23] How the cost of debt impacts business plans in real estate.

[15:18] Is the capital out there capable of offsetting the cost of debt?

[16:52] The lenders appetite for loans in office buildings.

[19:57] How the capital stack of the real estate business is going to evolve.

[23:28] The effect of a long lease on the valuation of a building.

[26:15] Can the current financial climate benefit the office market?

Resources:

It Takes a Village to Create a Flexible Office, Propmodo 2021

What Will the Fed’s Response to Inflation do to the Office Market? Propmodo 2022

Is it Time to Rethink How Commercial Real Estate is Valued? Sam Gamble

Shoutouts:

Melanie Jones

Scott Singer

Boston Properties

Sam Gamble

About Franco Faraudo:

Franco Faraudo has an MBA in entrepreneurship and has worked with a wide spectrum of technology and real estate organisations on their branding and content strategy. He has worked in real estate as an agent, manager, and investor. He writes about the intersection between the physical and digital world and is Co-founder and Editor of Propmodo.

Connect with Franco on Twitter

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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How companies today are accommodating new ways of working

Quote from Guest: “Customers shouldn’t feel that the environment owns them, but that the environment is theirs to do with as they will” - Dan

Summary: Dan Pilling, Workspace Strategy Consultant at TSK Group, joins Bold founder Caleb for Episode 8 of Season 8. In this episode Dan shares how physical workplaces can be strategic in supporting the purpose of our work, including how to think about the office as a “creative factory”.

You will hear insights on delivering a strategy that creates an inclusive environment and whether ‘brand’ is just a sticker or does it in fact influence customer’s decisions.

Dan and Caleb discuss some trends that are magnetising people to come back to the office and what’s driving the cadence to come back into a physical space as a team.

Connect with Dan on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

An office doesn’t have to be an Instagram queen of an environment, it just has to deliver the facilities that people need to have that great day at work - Dan

One of the key trends to think about is what elements are going to magnetise people coming back to the office, rather than mandating it - Dan

When we think about that idea of community, the idea of common purpose, the shared values, that's the essence of a business - Dan

It's been great to see the evolution and to see that both customers and landlords are embracing Space-of-a-Service, co-working and flex - Caleb

Coworking is no longer just for startups - Dan

Timestamps:

[6:50] Dan shares what his role as Workspace Strategy Consultant entails.

[8:17] Delivering a strategy that creates an inclusive environment.

[10:07] Dan talks about being on the Workplace Geeks podcast.

[12:29} Seeing the office as a ‘Creative Factory’.

[14:40] Dan elaborates on what a ‘Creative Factory’ looks like.

[16:46] The language of collaboration.

[18:10] The trends and themes surrounding how companies are reinventing their offices.

[21:40] The Space-as-a-Service footprint and flex.

[25:39] How community plays a role in the future of the office.

[27:25] The integration of community into designing a workspace.

[29:57] The change in Space-as-a-Service operators.

[32:09] Is a brand just a sticker or does it really influence customer’s decisions?

Resources:

Workplace Geeks Podcast

Frog Virtual Tour

The 3 C’s of CRE, Caleb Parker

Shoutouts:

Frog

Kelloggs

Sodexo

Eversheds Sutherland

About Dan Pilling:

With over 25 years experience in the design and build field, Dan helps organisations formulate workplace strategies which acknowledge the complex and uncertain times that we live in. Considering people before property, Dan’s methodologies and evidence-based approach inform the case for change at large corporate organisations whose supply/demand equation for office accommodation has been forever impacted by hybrid work patterns.

He believes that the future of the office is still bright: a future that needs to consider experience ahead of cost cutting, supports diverse work activity ahead of desk-presenteeism and looks to create future reconfigurability ahead of space ownership and status.

Working at TSK Group as part of the consultancy team, he is currently working with a number of high profile organisations to support reshaping their office portfolios to best respond to the work landscape of the future.

Connect with Dan on Twitter

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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Serving 95% Of The People Who Don’t Need A Traditional Office

Quote from Guest: “We are lowering the economic barriers to entry for people who are self-funding their own workspace” - Sneh

Summary: Sneh Kadakia, founder and CEO of ‘from HERE’, joins Bold founder Caleb for Episode 7 of Season 8. In this episode Sneh shares how she's repurposing small retail units into coworking spaces. Sneh shares her big vision for her coworking brand, how she got started and where the company is today.

You will hear how she’s providing commitment-free, close to home workspaces in neighbourhoods that people can use daily and even hourly.

Sneh discusses customer trends she has seen at her workspaces and how to create a brand when your customer base is so diverse. Sneh also shares the motivation behind creating a playbook for other co-working operators and the importance of not being competitive but supportive in the industry.

Connect with Sneh on LinkedIn

Connect with Sneh on Instagram

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

A big part about our identity was that we wanted to make sure that every person and professional knew that they were welcome to do their best work from here - Sneh

We are serving the 95% of the people who don’t need a traditional offices -Sneh

We want to provide resources very locally to allow people to establish themselves within their home facilities, but have everything that they need to actually be successful - Sneh

We are lowering the economic barriers to entry for people who are self-funding their own workspace -Sneh

What we do as operators is we help other people succeed, we help them be successful, and we provide them with the tools they need to do that - Caleb

The variable revenue and our ability to charge much more for the ala carte offering and to be able to serve a larger customer base are the attractive part of our services and solution. -Sneh

Timestamps:

[6:16] How Caleb and Sneh first met.

[7:33] Sneh shares what her company ‘from HERE’ is about.

[9:58] Sneh shares the motivation behind launching ‘from HERE’.

[13:13] Sneh talks about ‘from HERE’s’ first location in Plainfield, New Jersey.

[15:44] The motivation behind opting for a traditional lease at ‘from HERE’s’ Plainfield location.

[17:28] Generating revenue on a small co-working space.

[19:00] The importance of a commitment-free workspace.

[20:49] How does your landlord partner feel about your commitment-free model?

[24:09] Workspace customer trends.

[26:35] How to create a brand when you have a diverse customer base.

[31:52] The opening of ‘from HERE’s’ second location in Princeton, New Jersey

[33:33] Sneh shares some of the biggest challenges ‘from HERE’ has faced and how they have been tackled.

[36:44] Facilitating last minute walk-in customers?

[41:30] Franchising and creating a network of neighbourhood workspaces.

[42:46] The launch of The Queen City Innovation Hub.

[48:29] Creating a playbook for co-working operators.

Shoutouts:

Scott Sussman

Cisco Meraki

Nexudus

New Jersey Economic Development Agency

Ikea

Poppin

Best Buy

Barco

Logitech

Hon

About Sneh Kadakia:

Sneh is a founder and CEO of ‘from HERE’, a network of commitment-free, on-demand workspaces conveniently located in your neighbourhood.

Sneh launched her first start-up in June 2019, Lokus, an enterprise technology solution and two-sided marketplace that facilitates coworking within hotels in New York City.

Prior to launching her own companies, she had an expansive career in human resources that revolved around curating the best employee experiences, developing people-centric technologies, and being a trusted business partner for leaders at all levels.

Connect with Sneh on Twitter

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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BE’s Jonathan Weinbrenn Talks Alignment In Belfast

Summary: Jonathan Weinbrenn, managing director of BE.Spoke, a BE Offices company, joins Bold founder Caleb Parker for Episode 6 of Season 8 to discuss a PropCo/OpCo joint venture partnership BE has signed with Straidorn Properties to repurpose Custome House, a 58,000 SqFt iconic building dating back to 1857 in Belfast, Northern Ireland, and relaunch it with a Space-as-a-Service led strategy.

See Custom House website here:
https://www.beoffices.com/servicedoffice-locations/rest-of-uk/belfast

Jonathan previously featured as a guest in Season 2 where he spoke with Caleb about the impact the pandemic would have on Space-as-a-Service.

Jonathan believes the future of real estate lies in hospitality, technology and wellbeing.

In this episode they discuss the creation and management of the new flexible workspace at the iconic Custom House in Belfast. Jonathan shares his attraction to Belfast and their exciting plans for the WELL-certified space. Caleb and Jonathan also talk about the importance of hospitality for real estate and what it means for the future of flexible workspaces.

Connect with Jonathan on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

It's been a really difficult period for many of us, and to see activity and deals happening in the market, and customers flooding to this segment is really encouraging - Jonathan

Before we ever engage in a partnership, we want to make sure that we like each other first as that's the most important thing - Caleb

Flex gives you the ability to capture a wide segment of the market and deliver tailored solutions - Jonathan

For us service is at the heart of everything we do, and it's really important that we get this across when we show our spaces to people because you can't quantify that until you're a customer of a space - Jonathan

It's interesting to see the flight to quality in markets, which is an overused term, but one I'm afraid that is fairly accurate, where occupiers are much more sophisticated and more demanding about placing their staff in environments that are safe and where wellbeing is at the very centre - Jonathan

We have to embrace what customers want today, that's how we de-risk things and that's how we can drive value - Jonathan

Timestamps:

[6:11] BE.Spoke just signed a joint venture partnership with Straighthorn Properties to create and manage its new flexible workspace offering in Belfast, when do you open?

[7:45] What makes Belfast so attractive to you?

[8:50] Is it one hundred percent flex or will there be a traditional lease footprint in the building?

[12:58] Can you tell everybody about the BE.Spoke portfolio and the hospitality you have to offer?

[15:33] From what I understand, you’re going to deliver Northern Ireland’s first WELL-certified building?

[17:51] Did the WELL certification take up a big percentage of your budget? How are you guys managing that?

[20:22] How are you approaching the valuation topic? What are the lenders saying about this?

[21:50] Danske bank led the funding for this, can you talk about what they saw in it?

[23:36] Is this the first management agreement BE.Spoke has done?

[25:03] Can you elaborate on what Neil thought alignment with the propco looked like?

[28:14] Looking at this building and beyond, what does success look like? What’s the plan?

[31:22] When creating a portfolio, do you think a sustainable approach would be partnering with the same capital partner, launching a number of assets together then exiting those assets once they’re stable?

[35:53] What conferences or face to face events are you going to be attending between now and the end of the year?

Resources:

WELL Certification

GCUC Event

European Coworking Congress Event

Flexible space association conference

Shoutouts:

BE.Spoke

BE Offices

Custom House

Simon Rusk

David Saul

Straidorn Properties

Danske Bank

Worklife

Elliot Gold

Grosvenor

Brentwood

Workspace

About Jonathan Weinbrenn:

Jonathan is the managing director at BE.Spoke, a BE Offices company. He has nearly two decades of experience in the flex world and has spent his career advising companies on how their workspace can support the achievement of their business goals.

Jonathan believes that real estate is not just about bricks and mortar, but rather its future lies in hospitality, technology and wellbeing.

Connect with Jonathan on Twitter

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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Cat Johnson shares what community really means

Quote from Guest: “Community becomes the engine that powers your business” - Cat

Summary: Join us in episode 5 of season 8 of the #WorkBold podcast to hear Bold founder Caleb Parker interview Cat Johnson from Cat Johnson Co, a marketing hub and community that brings coworking space operators together to learn, share and connect.

Cat shares her advice on curating a community in a workspace and using content as a key marketing tool.

She talks about why it is important to have community in a workspace and how the community manager role plays a key part in this. In this episode Caleb and Cat delve into how community and content reinforce your brand and how this can affect customer’s buying decisions.

Connect with Cat on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

People have the sense that they can just open a flex space and that it's going to be an activated community, nothing could be further from the truth, it takes intention, it takes a lot of work, it takes a lot of emotional labour - Cat

I want to be around people that inspire me, that give me some energy, I want to feed off that energy, I don't necessarily need to be around it every day, but I do want to plug into it - Caleb

The community manager role is the best friend of our members - Caleb

It's a bit intimidating to join a new space so facilitating that and accelerating not just the onboarding, but the community integration piece is so important - Cat

I think that with communities themselves, there's a little bit of science and a little bit of art to it, but they don't just happen to pop up. You have to intentionally curate them - Caleb

We're not playing all the musical instruments, we're just conducting the orchestra, putting the right people together, getting the right partners in the ecosystem that will bring in the right content or events, and then sort of let it happen organically - Caleb

There are so many different flavours of co-working - Cat

If your vision of community only includes certain people, you've lost the thread completely, every single human wants to feel a sense of belonging, so creating a space where people can have that is gold - Cat

Good content is unique and specific to you and your community and your culture and your vibe - Cat

Social media is an opportunity to position, differentiate and attract your people - Cat

Community becomes the engine that powers your business - Cat

Trying to establish a coworking community and a coworking brand requires a lot of clarity around vision, values, people, service and mindset - Cat

Ultimately, the brand itself is not what you say it's what other people say and how they feel about you - Caleb

Timestamps:

[7:22] The importance of community in a workspace.

[9:00] The activation of a community in a workspace.

[10:55] Advice on hiring for a community manager role.

[15:50] Advice on curating a community in a co-working space.

[20:08] Community can’t be built on BS.

[24:44] How does an entrepreneur stay part of a community as they scale?

[26:09] Content as a marketing tool.

[36:07] Advice on measuring ROI on social media.

[39:05] The importance of brand to a customer’s buying decision.

[42:4] How does content and community reinforce your brand?

Resources:

Build Community in a Coworking Space: 22 Tips for Operators

The 22 Immutable Rules of Branding

Cat Johnson Co Newsletter

Shoutouts:

Iris Kavanagh

GCUC

Justin Harley

The Exchange, 22 Bishopsgate

Cat Johnson Co, Coworking and Marketing Shop

Hygge

Garrett Tichy

Alyssa Pressler

About Cat Johnson:

Cat Johnson is the founder of Cat Johnson Co, they bring coworking space operators together to learn, share and connect.

Cat Johnson Co is the marketing hub and community for the coworking world. Their team supports workspace operators around the world with marketing education, resources, tools, events, courses and more.

Cat helps community builders leverage the power of content to grow their brand and business. She runs Coworking Convos, a virtual event series for workspace operators and is the founder of The Lab, a private marketing club for coworking space operators. She has worked with hundreds of coworking space operators, forward thinking entrepreneurs, service providers, organisations and community builders.

Connect with Cat on Twitter

Connect with Cat on Instagram

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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How the workplace can be an asset for fast growing companies

Quote from Guest: “To deliver a successful hybrid working model you need to sit down with your employees, see what works for them and craft a strategy around that” - Joe

Summary: Join us in episode 4 of season 8 of the #WorkBold podcast to hear Bold founder Caleb Parker interview Joe Averill from Level, a workspace advice and search platform for tenants. Joe shares his motivations behind starting Level at the beginning of this year and how it differs from traditional brokers. He talks about the importance of communicating with your employees and making sure your workspace represents your inclusive hiring strategy.

In this episode Caleb and Joe delve into why Manchester has become a popular destination for businesses, how the office space is changing and what companies need to do to accommodate this.

Joe shares his advice for fast growing companies in the real estate sector and how public speaking can open up endless opportunities.

Connect with Joe on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

It's very important when advising these businesses to ensure that they have an element of flex in their lease terms, so that they don't frustrate the growth - Joe

A brand is very important and what is part of that brand is the ability for the landlord to deliver what they say they're going to deliver - Joe

It's important for leaders to provide an environment where people feel safe to fully express themselves and how they want to work - Joe

When you're creating a new business, the route to market strategy is imperative for you in terms of how are you going to attack the market - Joe

When you put yourself out there in positions where you're not so comfortable, you push limits, you push the boundaries of your own and that leads to opportunities - Caleb

If you don't have a clear strategy in mind as a leader then you can't communicate effectively to your team what the future of work is going to look like in your organisation - Joe

Landlords would be wise to consider flex as it provides a level of amenity to their buildings - Joe

You can get so much more from a workspace, and that's easier to communicate to those that see it as an asset and not just a business - Joe

Manchester is such a strong business community, everybody actually wants to help each other and that is why it’s such a brilliant place to start up - Joe

Timestamps:

[5:48] Joe shares the motivation behind starting Level.

[7:03] The reason behind working specifically with fast-growth businesses.

[7:43] How does Level differ from traditional brokers?

[11:02] Joe shares what made him decide to start his own business.

[12:54] The diversity and inclusion element of workspaces.

[14:52] The opportunities that can arise from public speaking.

[16:55] Why is Manchester so popular for tech businesses?

[20:05] The importance of community when building your workspace strategy.

[22:44] Does the whole of Manchester need to be flex or is there a risk of saturation?

[24:21] The importance of brand when advising clients.

[25:36] How are companies accommodating the new hybrid working model?

[30:59] The change in the office model.

[33:33] Advice for fast growing companies.

[38:12] Joe gives advice for someone starting out in the real estate sector.

Resources:

Joe Averill’s Linkedin Newsletter, August 2022

Shoutouts:

Kitman Labs

GP Bullhound

Matillion

WiredScore

The Hut Group

Peak AI

About Joe Averill:

Joe started his career in the world of tech working for the digital adoption platform, AppLearn. He then took a change of pass into the world of real estate, advising tenants on their workspace strategy.

Joe founded Level in 2022, with a mission to equalise the office market and provide advice solely for tenants. They aim to represent tenants from searching for a new workspace to the completion of the lease.

Connect with Joe on Twitter

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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Quote from Guest: “There isn't a formula for flex spaces, it's about having the versatility and agility to meet the changing criteria of different occupiers and having the diverse levels of offerings across the flex market” - Jack

Summary: Join us in episode 3 of season 8 of the #WorkBold podcast to hear Bold founder Caleb Parker interview Cal Lee, Founder and Global Head of Workthere, and his tag team partner, Jack Williamson, UK Head of the flex advisory platform powered by Savills to discuss the increasing demand for flex and how they advise landlords on launching successful coworking spaces.

In this episode the three drill down into the details of why, what and how landlords should be thinking about Space-as-a-Service.

They dive into details, including footprint size, spatial allocations, the key points of accommodating a flex business plan, when landlords should partner or DIY, how to address building valuation and of various brand considerations.

Workthere just released their Flexmark 3.0 and you’ll hear some of the key findings from their data backed research, such as The top 5 requested features of a flex space.

Connect with Cal on LinkedIn

Connect with Jack on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

The flex market is so diverse in that it appeals to a number of different kinds of occupiers - Jack

What we're finding now is that a lot of decisions business wise with regards to working locations and practices are rather than historically, being employer led, are now employee led - Jack

The power that employees have is making it more and more difficult to make decisions longer term and that therefore lends itself fundamentally to flex - Cal

Landlords are happy to make mistakes, they're happy to go on that learning journey, because they recognize that this could be 20% or 30% of their portfolio long term - Cal

Creating a trusted brand is absolutely key for any landlord that is going into creating their own space - Cal

Sticking with core values will inherently provide a better brand and a better experience for occupiers - Jack

The inherent definition of flex is to be able to have different choices - Caleb

The fact is that there are certain comforts of working from home and so we wanted to bring some of those into a setting so people are able to move around, I think it's important that you have that diversity and flexibility within the space - Caleb

Timestamps:

[6:37] The diversity of the flex market.

[8:17] The increasing demand for flex.

[10:33] The spatial allocation of a flex product.

[14:33] Should every landlord be adding flex as a leasing strategy to their portfolio?

[17:51] Advice for landlords creating their own flex space.

[19:11] The footprint template for coworking spaces.

[21:27] In terms of valuation, flex spaces aren’t looked on kindly, how are you dealing with that with your clients?

[23:39] Guiding clients down the right path.

[26:05] The key points of accommodating a flex business plan.

[27:58] The level of commitment from landlords.

[29:41] Is brand driving customer behaviour?

[32:05] How is the customer profile changing in the flex market?

[33:40] The top 5 requested features of a flex space.

[35:11] The future of flex.

Resources:

• Workthere Flex Mark Report, 2022
• Savills Landlord Flex Survey, 2022

Shoutouts:

• The Exchange, 22 Bishopsgate
• Antony Slumbers

About Cal Lee:

Cal founded Workthere in 2016, a business by Savills that helps any business, big or small, find flexible office space to suit their work, their needs and their budget. Cal came up with the idea whilst working in the Commercial Development team at Savills. Cal joined Savills as a graduate in 2011 from the University of Reading where he studied Real Estate.

About Jack Williamson:

Jack joined as Head of Workthere UK in March 2021. Jack is responsible for overseeing the UK team and building relationships with both occupiers and landlords to ensure that their Real Estate needs are satisfied and to help them navigate the ever changing flexible office market. Jack was previously a partner in the Leasing & Development team at Farebrother and Partner at Flexible Office Space. He qualified as a chartered surveyor in 2015.

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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Quote from Guest: “By the time we define the future workplace it will probably be the past” - James

Summary: Louisa Dickins, The Propcast podcast host and Co-Founder of LMRE joins the #WorkBold Podcast as celebrity guest host. She interviews Bold founder, Caleb Parker and James Goldsmith, Head of Leasing at AXA IM - Real Assets to find out what’s happened since their pre-pandemic episode together in Season 1 at London’s new prestigious office building, 22 Bishopsgate.

In this episode James shares the vision behind 22 Bishopsgate. We hear about the importance of community, positive company cultures and amenitizing the workplace experience. The three go on to discuss partnerships, management agreements and the growth in demand for flex.

Connect with James on LinkedIn

Connect with Louisa on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

Level Seven has given us the opportunity to create a community for thinkers, for people who are challenging the status quo, people who are bold, that are creating amazing ideas and putting them into the world to make it a better place - Caleb

Innovation happens when you share ideas and you bring different people together - James

I'm a fan of remote work, but I'm a bigger fan of choice - Caleb

People aren't just looking for higher salaries and office culture, they're looking for a healthy building and a space where they can go make friends - Louisa

The challenge is, how can we create dynamic places that great cultures can thrive in? - Caleb

The office needs to be more like a university, that's where you've made your long-term social networks, you're encouraged to innovate, you can experiment and where you can manage your own time - James

The best offices are going to be those that are always able to adapt and morph into different types of workplaces - James

Resources:

The Propcast

Shoutouts:

Jason Allan Scott

22 Bishopsgate

Antony Slumbers

The Exchange, 22 Bishopsgate

Harry Badham

Sarah Fellingham-Adkin

Convene, 22 Bishopsgate

Ryan Simonetti

JLL

BXR Gym, 22 Bishopsgate

Rhubarb Hospitality, 22 Bishopsgate

About James Goldsmith:

James Goldsmith is Head of Leasing at AXA IM - Real Assets. He has worked on some of London's most progressive projects during his 25-year career in London. James has executed many high-profile and award-winning transactions as both an adviser and a principal; operating within the leasing, asset management and development markets.

Connect with James on Twitter

About Louisa Dickins:

Louisa is the co-founder of LMRE, which has rapidly become the market leading global PropTech recruitment platform and search consultancy with operations across the world.

Louisa mentors for REACH, which is a global scale up program created by Second Century Ventures, an early-stage technology fund. She also mentors for BRICKS Innovation, the leading Israeli innovation hub focused on Real Estate technologies.

To promote the industry she is so passionate about, Louisa set up the Global podcast ‘The Propcast’ where she hosts and invites guests from the built environment space to join her in conversation about innovation.

Connect with Louisa on Twitter

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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“People deserve to have a community, it is critical for our society” - Liz Elam

Liz Elam, Executive Producer and Founder of GCUC, joins Bold founder Caleb Parker to kickoff Season 8 of the #WorkBold Podcast with a COLLAB for episode 1. The tag team discuss what the future holds for Space-as-a-Service and how the pandemic has accelerated the success of GCUC, the largest coworking and flexible workspace conference network in the world.

In this episode Caleb and Liz discuss the five pillars of Space-as-a-Service and the importance of focusing on the needs of customers when creating a coworking space. Caleb and Liz talk about the significance of brand on customer’s buying habits and how the valuation methodology in real estate needs to change so it can accommodate the demand for growth.

Connect with Liz on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

We need to put people at the centre of the universe in commercial real estate - Caleb

You’ve got to have fun and you’ve got to push the boundaries, that is what you can expect from GCUC - Liz

In our research we found that coworking networks are a top source for getting work. So our tagline for coworking is, “it's just not where you work, it's where you find work” - Liz

I think the real estate world has had a great awakening, they've figured out that what they've always done is no longer going to work - Liz

If we change the valuation methodology in real estate then we can accommodate more coworking, more flexibility and happier people - Liz

Timestamps:

[3:20] What defines Space-as-a-Service versus flex versus coworking?

[4:04] What are the five pillars of Space-as-a-Service?

[5:20] Why is being part of a community critical for our society to thrive?

[7:20] Why the focus needs to shift away from making money to giving customers what they want.

[8:25] How traditional landlords are trying to accommodate flex space without understanding what’s required.

[9:42] Why is creating coworking spaces more complicated than it needs to be?

[11:06] How has the pandemic increased interest from the traditional real estate world?

[12:20] How the investor profile will change as the demand increases for Space-as-a-Service.

[13:21] Mergers and acquisitions happening between companies in the current landscape.

[15:02] How much does brand play a role in a customer's buying habits?

[16:47] People need to try different types of coworking spaces to find what works well for them.

[18:47] How should we measure community and hospitality in coworking spaces?

[21:57] What sort of topics are GCUC going to be discussing in the future?

[24:30] How does GCUC strive to be different?

Resources:

The 3 ways landlords are succeeding in flex office sector - PlaceTech Article

GCUC Mailing List

Shoutouts:

LExC

Venture X

Benjamin Dyett

Iain Holden

About Liz Elam:

Liz is the founder of the largest coworking conference in the world GCUC, she has built it up from the foundation to its current success and expansion across the world.

Liz founded Link Coworking in 2010 and sold the company in the spring of 2019 when it was the 4th largest in Austin, Texas. She is the first woman in the world to exit her brand in the coworking industry successfully.

Connect with Liz on Twitter

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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Caleb Parker, Founder of Bold, a Space-as-a-Service brand for entrepreneurs and innovators, presents Season 8 of the #WorkBold podcast, sponsored by TSK.

Over the next 10 episodes of the #WorkBold podcast we will see a new episode each week featuring a leading expert in the commercial real estate industry who will share their insights to help office investors, operators and customers understand how to win in the future of work.

We used to work in silos in office spaces, then we learnt that we could do that at home. Now, we only want to work in places we feel that we belong. To achieve this landlords need to create an environment where your team feels inspired, connected and part of a tribe - ecosystems that help us grow.

Tap here for the article I wrote on "The 3 C's of CRE"

If you have any questions, feedback or topics you would like to hear covered, contact Caleb on Twitter and be sure to join our LinkedIn newsletter for episode release notifications.

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch hello@apodcastcompany.com

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Why MIPIM is So Important for International Relationships, with Brett Million

In this episode of the #WorkBold Podcast, Caleb Parker is joined by Brett Million, Head of Strategic Partnerships at NewFlex, the UK’s largest Space-as-a-Service operator that deploys the management agreement model.

Brett has deep experience in Space-as-a-Service, having served as COO for Regus and managing their growth across the globe in the early 2000s. He is responsible for having created the NewFlex multi-brand growth strategy.

In this episode, the two discuss why partnerships are important, how Brett was recruited by NewFlex’s CEO to lead their growth strategy and some “behind the scenes” chat on how the Bold transaction took place.

Brett announces imminent plans for taking the management agreement model to the European continent in partnership with forward thinking landlords, and how MIPIM has been instrumental in making this possible.

Connect with Brett on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• The primary mission at MIPIM is to have conversations with friends and very well-known property companies across the continent, and potentially in the Middle East and Asia as well, to launch our international ambitions. - Brett
• A big part of MIPIM is having as many face-to-face meetings as you can have while you're but the follow-up afterwards is equally as important, or arguably more important. - Brett
• There is this constant conversation about carbon output and the question was, “Should people really be flying in for MIPIM?” But the truth is, if we had to do all these conversations separately, we would be flying a lot more. - Caleb

Timestamps:

[04:35] What is your role as Strategic Partnership Director?

• My role is to work with our team to find clients who want to deploy Space-as-a-Service across assets in their portfolios

[06:00] How did Steve recruit you to join NewFlex?

[07:45] How did you find MIPIM?

[10:30] Can you elaborate on NewFlex’s international ambitions?

Resources:

• Get TSK's weekly 'work made better' newsletter

Shoutouts:

• Steve Jude, #Workbold Episode - Season 3 Episode 1

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com (www.Kopus.com)

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Insights from ility at MIPIM with Marcus Moufarrige

In this episode, #WorkBold host Caleb Parker is joined by Marcus Moufarrige, CEO of PropTech company, ility.

His Dad is the founder of Servcorp, where Marcus spent 25 years as a space operator. The two discuss the lessons Marcus learned building the tech platform for the very first Space-as-a-Service brand, which shaped his vision for digitizing real estate, and ultimately led him to launching Ility 3 years ago.

In this episode, we learn how Ility is supporting LGIM across their portfolio, with a shout out to #WorkBold podcast alum, Mark Tyson, and how LGIM are disrupting themselves to create a better customer experience.

Marcus goes on to tell us how ility is helping landlords support office customers’ hybrid requirements, before unveiling his Bold vision for the future.

Connect with Marcus on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• What the industry needs to get their head around is that nobody knows what's going to happen in 6 months, or 12 months, or 2 years in any class of real estate. - Marcus
• Tenant engagement is not an app, it's an outcome. - Marcus
• A combination of automation and good human services is unbeatable. - Marcus
• Future-proofing assets means building a space so that it can be reconfigured and used in dynamic ways. - Caleb

Timestamps:

[04:10] Tell us about ility.

• It is a framework for digitizing real estate
• Physical Rights Management - every interaction between a human and a building is a right that can be distributed.

[05:00] How many times have you been to MIPIM?

[05:20] What opportunities are you looking for here at MIPIM?

[06:30] Can you tell us about your work with LGIM?

[07:40] Does your platform help LGIM with flex and Space-as-a-Service?

[09:10] What was your lightbulb moment to launch ility and then leave Servcorp?

• A combination of automation and good human services is unbeatable.
• I wanted to take the automation, knowing that it was applicable to broader real estate and that there was demand for that, but my Dad didn't want to go down that path.

[13:05] Can you give a practical example of how someone you’re working with uses ility?

[15:20] Can you describe what makes you different from a dev shop?

[16:45] What are your ambitions for your company and real estate?

Resources:

• Get TSK's weekly 'work made better' newsletter

Shoutouts:

• LGIM

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com (www.Kopus.com)

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Insights from Cromwell Property Group at MIPIM with Tom Duncan

In this episode, Caleb Parker is joined by #WorkBold Podcast alum, Tom Duncan, Head of Research & Investment Strategy from Cromwell Property Group. Tom was a distinguished guest on Episode 7 of Season 6 of the podcast, titled “Why Office Investors Must Act with Conviction in the Current Market”, where we discussed his recent white paper diving into what he called “the age of Space-as-a-Service”.

He returned for this MIPIM edition to give us an update on their strategy, including Cromwell’s “wooden building” concept.

They also talk about taking risks and pursuing innovation in real estate and how to balance that with the need to minimise risk when making huge investments, and Tom shares the 3 M’s that drive Cromwell’s thinking, and why Space-as-a-Service is such an important concept.

Connect with Tom on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• The future of the office is much more user-focused, and that requires a different type of space. - Tom
• Sustainability and environmental factors are going to be key to performance going forward. - Tom
• We are seeing three areas of opportunity - the 3 M’s: Mega trends, Momentum, and Mispricing. - Tom
• Businesses looking at new spaces are asking, “What is your solution to flex?” - Caleb

Timestamps:

[05:15] How are you finding MIPIM so far?

[05:35] What opportunities are you looking for at MIPIM?

[06:30] What sort of feedback did you get back from your event at MIPIM?

[07:00] Can you elaborate on Pan-European products?

[08:10] Are you getting a lot of interest from investors?

[08:30] Why would someone want to be in a wood building versus something else?

[09:50] Are you seeing investors acting with conviction?

[10:50] How does Cromwell balance taking risks and making sure that they're not doing the wrong thing?

[12:10] What can you talk about in regards to your strategy when it comes to Space-as-a-Service?

[15:30] Lenders don’t want to hand out finance to a company that is looking at changing some space to flexible working space because it’s not wrapped in a long-term lease. What are your views on that?

Resources:

Get TSK's weekly 'work made better' newsletter

Shoutouts:

• Benjamin Bach
• 22 Bishopsgate

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com (www.Kopus.com)

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Insights from Ivanhoè Cambridge at MIPIM with Audrey Camus

In this episode of the #WorkBold Podcast, Caleb Parker is joined by Audrey Camus, Vice President of Development and Asset Management in Europe for Ivanhoè Cambridge, to talk about commercial real estate’s role in creating experiences and environments where people feel taken care of.

The two discuss building communities, putting people at the center of the universe, and how a company’s brand is represented by the workplace experience and choices they give their employees.

Connect with Audrey on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• Coming back into the office has to be a better experience than working from home. - Caleb
• In order for businesses to be competitive, they have to have an experience for people to come into to attract people to their company. But they also have to empower employees and give them the choice of when they come in. - Caleb
• The younger generation wants flexibility. They need to see each other and to come back to the office, but they want to do it when they want - and when they need - to do it. - Audrey
• A target of the office today is that it represents the brand of the company. The first thing someone sees during an interview is the place they’ll be working. - Audrey
• A demand that we are seeing across Europe is wanting to have some flexibility with coworking spaces. - Audrey

Timestamps:

[05:10] How are you finding MIPIM?

[06:05] What are the biggest drivers behind cities trying to retain their importance amid the flight from cities over the last 2 years?

[09:30] What sort of opportunities are you looking for at MIPIM?

[10:40] Is it safe to say that Space-as-a-Service will play a crucial part in portfolio strategy going forward?

[11:35] You are providing great places within your portfolio, do you see it as market by market change? Is it more global or do you see differences?

[13:35] Can you tell us more about your new projects?

[15:00] Have there been any tech solutions that stood out to you or ones that you're looking for right now?

Resources:

Get TSK's weekly 'work made better' newsletter

Shoutouts:

• MIPIM
• Jonathan Pearce - Podcast Episode
• Stonecutter Court
• Tours Duo
• CIBC Square
• Fifth Wall

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com (www.Kopus.com)

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Insights from Hines at MIPIM with Ronen Journo

In this episode, Caleb Parker is joined by the legendary Ronen Journo, Head of European Management Services and Operations at Hines, and formerly of WeWork fame.

Ronen shares what he has been learning the last 18 months at Hines, and also what the Hines team have noted since Annie Rinker’s episode on Season 2 of this podcast in 2020, when she introduced us to their own Space-as-a-Service brand, The Square.

Ronen talks about creating intimate relationships with customers and aligning Hines ESG goals with those of their customers.

The top 3 takeaways from this episode are:

• The spectrum for flexibility is wide
• Hines doesn’t want to “just compete” with WeWork and IWG
• Flexible spaces that are highly amenitized will be part of every office customer’s portfolio going forward

Connect with Ronen on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• Space-as-a-Service can improve the NOI of a building. - Caleb
• Flexibility is what the market needs. - Ronen
• Businesses are in a true war for talent - to retain talent and to attract new talent - so they have to think beyond just bricks and mortar. - Ronen
• PropTech is maturing. It's not just a conversation, it's happening. - Ronen

Timestamps:

[05:10] How are you finding MIPIM?

[06:45] In your role at Hines, what opportunities are you looking for at MIPIM?

• I joined the firm 18 months ago to get a deep understanding of the Vertically Integrated Model.
• At MIPIM I am looking to reconnect face-to-face with people in the network and meet new people.
• I want to expand my awareness of what's going on in the industry and take that back to my team so we can figure out how we can bring more value.

[09:25] You have launched a few locations with The Square, what have you learned so far?

[12:05] Are there any key questions that you're looking for answers on to help form your strategy?

[13:45] Is there a set strategy going forward or are you testing things out right now and seeing what works?

[17:00] Is it safe to say that space-as-service will be a crucial part of the portfolio strategy going forward?

[19:45] Have there been any tech solutions that stood out to you or ones that you're looking for right now?

Resources:

• Get TSK's weekly 'work made better' newsletter

Shoutouts:

• MIPIM
• Fifth Wall
• MetaProp
• Annie Rinker
• The Square
• Hines
• WeWork

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They've been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com (www.Kopus.com)

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MIPIM 2022 Highlights

This is our Highlights of MIPIM episode, recorded onsite in the Propel by MIPIM area where numerous people from around the world stopped by the #WorkBold mobile podcast nook to share their BOLDEST prediction for the future of commercial real estate.

And what a diverse mix of ideas…

We hope this episode inspires you to reflect and think about your own BOLD ideas.

We invite you to share your Bold predictions with Caleb on social media or DM.

To kick this episode off, Caleb shares his own BOLD prediction.

Listen in to find out…

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Connect with our guests from this episode:

• Dan Hughes, Alpha Property Insights, S1Ep4
• Paul Unger, PlaceTech
• Richard Bertram, TSK
• Patryk Wakuła, SONTE Poland
• Freddy Marcos, rentbrella
• Caterina Maiolini, SALTO Systems
• Christian Schmitz, SALTO Systems
• Theresa Mueller, Trelleum Real Estate
• Saminder (Sammy) Pahal, UK PropTech Association
• Michael Clark, Wavenet

Timestamps:

[03:30] Dan Hughes: Boldest Prediction for the Future of Commercial Real Estate

• Two predictions:
• • The future of the office is human driven.
  • Putting technologies into buildings will bring benefits and problems.

[05:45] Paul Unger: Boldest Prediction for the Future of Commercial Real Estate

• We've seen a lot of the ideas from the consumer world come through into the business world, but we're really only just getting started with consumerization of the real estate business.

[07:35] Paul Unger: How are you finding MIPIM?

[08:45] Paul Unger: When you come to MIPIM as a media company, what opportunities are you looking for?

[10:05] Richard Bertram: Boldest Prediction for the Future of Commercial Real Estate

• The ESG agenda is going to revitalise and radically change property within the commercial sector.

[11:25] Richard Bertram: How are you finding MIPIM?

[11:45] Richard Bertram: What opportunities are you looking for?

[14:05] Patryk Wakuła: How have you found MIPIM?

[14:35] Patryk Wakuła: Boldest Prediction for the Future of Commercial Real Estate

• The boldest prediction of commercial real estate is that it is going be very eco-friendly.

[16:15] Freddy Marcos: Boldest Prediction for the Future of Commercial Real Estate

• People will come back to the office.
• Properties need to bring more amenities and make it more like home.
• Buildings should be green.

[18:25] Caterina Maiolini: How have you found MIPIM?

[19:50] Caterina Maiolini: Boldest Prediction for the Future of Commercial Real Estate

• Whatever is going to happen, we shouldn’t lose the focus on community.
• Start with the user and design the journey around that.

[22:00] Christian Schmitz: How have you found MIPIM?

[22:50] Christian Schmitz: What opportunities are you looking for?

[25:20] Christian Schmitz: Boldest Prediction for the Future of Commercial Real Estate

• Real estate will boom a lot. In the next 2-3 years, we will be rethinking real estate.

[29:00] Theresa Mueller: How have you found MIPIM?

[30:35] Theresa Mueller: Boldest Prediction for the Future of Commercial Real Estate

• A lot is going to be on blockchain and we must be prepared for change, quickly.

[31:40] Saminder (Sammy) Pahal: How have you found MIPIM?

[32:10] Saminder (Sammy) Pahal: What opportunities are you looking for?

[32:40] Saminder (Sammy) Pahal: Boldest Prediction for the Future of Commercial Real Estate

• The PropTechs will come out of the bunker.

[34:40] Michael Clark: How have you found MIPIM?

[35:00] Michael Clark: Boldest Prediction for the Future of Commercial Real Estate

• From a tech perspective, I believe everything is amalgamating traditional telecommunications and software, where it's been pretty much two completely separate entities.

Resources:

• Get TSK's weekly 'work made better' newsletter

Shout Outs:

• NorNorm
• National Association of Realtors
• Illinois Realtors
• Louisa Dickins, LMRE

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

TSK publish weekly thought leadership, research and content featuring their team, clients and partners about workplace, commercial interiors, hybrid working and how others have prospered from investing in workplace. You can check their latest publications and video content in the show notes by signing up to their weekly ‘work made better’ newsletter or visit tskgroup.co.uk.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com (www.Kopus.com)

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Caleb Parker, Founder of Bold, presents the MIPIM Mini Series of the #WorkBold podcast with 5 incredible guests.

What is the MIPIM Mini Series?

This series of the #WorkBold podcast was recorded during MIPIM, the world's largest real estate conference in Cannes, France. Podcast recordings took place onsite in the #WorkBold mobile podcast studio in the Propel by MIPIM station.

The format of the season is different. It's a mini series, which means shorter episodes and a shorter season with all episodes released at once. You can binge the whole season or listen to them weekly, like you're used to.

Caleb goes one-on-one for the start of the season. On the supply side of the real estate industry, the legend himself Ronen Journo from Hines shares lessons they've learned launching their own spaces, the service brand called The Square. Annie Rinker introduced this to us in Season 2.

We then hear from Ivanhoè Cambridge’s Vice-President of Development and Asset Management for Europe, Audrey Camus, talking about commercial real estate's role in creating workplace experiences.

Then season six alum, Tom Duncan, returns from Cromwell Property Group, giving us an update on their investment strategy.

Veteran operator turned PropTech CEO, Marcus Mouffarige, shares how he is helping landlords create flexibility, services, and community through his Amenity-as-a-service' platform, ility.

Finally veteran operator, Brett Million from Spaces-as-a Service multi-brand operator, NewFlex, shares why landlords are going down the management agreement path at a faster pace than ever before.

The last episode is our highlights of MIPIM episode. Call it a vox pop, if you will.

​​We asked numerous people from across the industry and across the world for their Boldest predictions on the future of commercial real estate.

Be sure to subscribe, so you don't miss any episodes. You can subscribe via your podcast app or to our LinkedIn newsletter.

Caleb gives a special shout out to David O'Coimin and his team at Nook for making us look good and sound good during MIPIM.

We’re thrilled to announce that TSK has returned as headline sponsor for another season. We'll be sharing more from them throughout each episode.

Final shout out to Nicholas Kozubek, Iris Terré Vu, Alexandre Richemond and Filippo Rean from MIPIM for this exciting partnership.

If you have any questions, feedback or topics you want covered contact Caleb on Twitter or LinkedIn.

Resources:

• MIPIM

Sponsors:

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to help office customers grow faster and drive asset value. Bold is a real estate brand owned and operated by NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com (www.kopus.com)

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...and the data to back it up

Esme Banks Marr Strategy Director at Architecture BVN joins Bold Founder Caleb Parker for the 10th episode of Season 6 to discuss Change in the Workplace.

They discuss what people want from their workplace, if corporate real estate needs to change how they communicate the benefits of the office and how buildings are accommodating the change that's happening.

Esme shares insight into office customer preferences, workplace needing to offer employees better than what they have at home, and that an inclusive workplace now means looking at your age groups and understanding the differences.

Connect with Esme Banks Marr

https://www.linkedin.com/in/esmebanksmarr/?originalSubdomain=uk#experience-section

https://twitter.com/esmebanksmarr

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• The average home supports the average employee better than the average office. - Esme
• 71% of employees actually prefer working from home. - Esme
• Some organisations are pretty fixated on trying to create offices that tick every single box but that's an almost an impossible task because across the board we have had the taste of freedom and flexibility. - Esme
• There's a power shift from employers to employees. - Caleb
• Employees need a workplace that's on offer to them to be better than what they have at home. They need it to support the things that the other doesn't. - Esme
• Employees want more than anything to be taken on the journey, or at least have the option to be part of any change that's about to happen or is happening. - Esme
• Media is to blame for putting the office against home. - Esme
• We in commercial real estate need to be the champions of good company culture. - Caleb
• The future is flexible. - Caleb

Resources:

• Podcast: WorkingIt

Shout Outs:

• Leesman

• Alejandro Stevens Legos

• Daniel Kahneman

• Richard Thaler

Keywords: Workplace, Office, BVN, Leesman, Future of Work, Caleb Parker, Esme Banks Marr

About Our Guests:

https://www.linkedin.com/in/esmebanksmarr/?originalSubdomain=uk#experience-section

https://twitter.com/esmebanksmarr

Esme Banks Marr, Strategy Director at Architecture BVN

Esme is a critical thinker whose expertise lies in interpreting multi-layered evidence. When it comes to workplace performance, employee experience, design, and wider business intelligence, she joined BVN last year as strategy director of work in place to support their growth in Europe. Starting her career in communication, specializing in the built environment as me supported service providers on their brand, within the wider workplace ecosystem.

This gave her insight into the entire workplace change life cycle and a multitude of disciplines. Her main interests are in how data can inform design and how communication plays a role in workplace change. Very important, considering the change that's happening today. Esme keeps herself at the forefront of the global workspace discussion and has been a regular commentator on the future of work, both writing and presenting.

She ran the communications for global employee workplace experience, assessor Leesman, which we'll hear more about in a little bit. She did that for several years before moving in-house to support content and client-side projects. She's a board member of the emerging workplace leaders' group in London and has collaborated with a number of industry publications, the work tech academy and the World Economic Forum.

About Our Host:

Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Timestamps

[05:30] You've had an impressive resume and clearly a unique perspective on the change that's happening in the workplace and its effect on demand for office real estate. I want to set the stage for this conversation by discussing Leesman. What is Leesman?

• Leesman is the world's leading independent assessor of workplace experience.
• They got this status by measuring the experience of close to a million employees in their places of work and since the onset of the pandemic, more than quarter of a million employees in their homework.

[06:30] Considering the time you spent there, you have a lot of insight into office customer preferences therefore there's a lot that we can glean from that data, including some conflicting bits of data. What do people want from the office?

• Leesman assessment uncovers; what employees do in their roles, the activities that are important to them in those roles and how well each of those activities is supported, but it also looks at the physical and service that are most important to that employee experience. The collective data is then aggregated into a database and it's mined for research purposes and it's all open source.
• The average home supports the average employee better than the average office. There's a 20-percentage point difference when it comes to an employee feeling productive in those respective spaces.
• Research that came out from YouGov released a similar figure of 71% of employees actually prefer working from home.
• 39% said they wanted to work from home forever.

[10:50] If the average is happy working from home, why are they going to come into the office?

• They need a workplace that's on offer to them to be better than what they have at home. They need it to support the things that the other doesn't.
• Some organizations are pretty fixated on trying to create offices that tick every single box but that's an almost an impossible task because across the board we have had the taste of freedom and flexibility.
• What is lacking the most for employees when working from home relate to things like connection to colleagues and connection to the actual organization itself, and the ability to learn from each other.
• Being inclusive in terms of workplace now means looking at your age groups and understanding the differences. For example, the younger generation has suffered the most with working from home. They've suffered the most with feeling connected, they've suffered the most with the ability to be physically active while homeworking and they're the group who are the least likely to have a dedicated workspace at home.

[13:00] I know how important communication is to you. It's been your career. Do you think corporate real estate needs to change how we communicate the benefits of the office?

• Media is to blame for putting the office against home.
• If we're to change for the better as an industry, we need to look at this together collectively.
• I wonder if commercial real estate has as an opportunity here to come in and save the day. If they're prepared to talk differently and act differently, it's going to be easier for corporate real estate and our kind of workplace that falls within that to truly kind of change and innovate.
• People are going to have to do something different and unconventional with the industry and with their spaces if building occupancy fluctuates as much as we all expected to.

[17:45] In your role at BVN, you're working with a lot of developers and a lot of landlords. Are there any trends that you can talk about and how do these buildings need to change to accommodate the change that's happening?

• Many developers are carving space in almost all of their buildings to do something flexible with it that not one tenant is necessarily going to take.
• BVN have such an approach to sustainability that I really just haven't seen on that scale here yet.

[18:50] Can you tell everyone who BVN is?

• BVN are an architectural practice that is based in Australia. They have a studio in New York and one in London. The headquarters are in Sydney but there are is a studio in Brisbane as well.
• They've been at the forefront of a lot of workplace projects in that part of the world for many years. They think far wider than workplace and a lot of their projects are actually in defence and in healthcare education.
• What I have loved so far is the collaboration across teams who look after those different types of projects.

[20:35] Quickfire Questions

Who do you go to for inspiration?

• Financial Times launched a podcast called WorkingIt
• Old behavioural economics theories - Daniel Kahneman and Richard Thaler

If you could wave a magic wand to change anything, when it comes to our industry right now, what would you change?

• For everyone to remember that good culture does take time to build and become to be authentic and it truly needs to reflect the people who make up your organisation.
• Appreciate that this might have shifted the past two years.

What is your favourite holiday destination?

• Any European city - Paris
• I'm big on kind of a quick refresh and quick kind of experience with something a tiny bit different, not too far.
• I like those kinds of four- or five-day trips. I get a little crazy sometimes when I've been in the same place for too long.

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

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What role does human behavior have on how we should consume space?

Phil Kirschner, Workplace Strategy and Change Leader at McKinsey & Company joins Bold Founder Caleb Parker for the ninth episode of Season 6 to share the lessons from his part of the WeWork story, as well as how he’s helping organisations evolve their Workplace Strategies in his current role at McKinsey.

Phil explains what customers liked about WeWork’s product as well as the challenges in delivering the buzz and energy at the enterprise level.

He goes on to explian that McKinsey offices are seeing higher demand today, though the reason may surprise you.

This is a great episode ahead for office investors, operators and customers alike.

Connect with Phil Kirschner

https://www.mckinsey.com/our-people/phil-kirschner

https://www.linkedin.com/in/philkirschner/

https://twitter.com/philkirschner

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• We need to make sure that we provide an experience that our employees feel taken care of and they want to come into the office. - Caleb

• The trend that we're seeing now in the UK is clients being very sensitive to their employees’ experience. - Caleb

• The biggest difference between a hospitality-oriented environment and one that is built as a traditional office is that the social space comes first and you put an enormous amount of energy into making sure it feels exciting and compelling. - Phil

• I believe that the community, the flexibility, the energy and the hospitality, all of that fits within a Bold style footprint in a building. - Caleb

• Right now, we are so over-scheduled because of attempting to retain old practices, that it is impossible to imagine and embrace this new future. - Phil

• Having a hybrid future relies on employee willingness to consider and adopt new practices and technologies and the company in support of the same thing.- Phil

• The two things I find myself saying most frequently is to give people freedom and flexibility through space and time. - Phil

Resources:

• TSK Documentary
• McKinsey & Company
• LinkedIn Article: 'The challenge of dynamic workplace programs in flex / coworking offices'
• Real Innovation Academy
• Podcast: Distributed with Matt Mullenweg
• Podcast: The Brave New Work by The Ready
• Podcast: 99% Invisible
• LinkedIn article: Corporate People in Flex Spaces and relevant Twitter Thread

Shout Outs:

1. Dror Poleg
2. Antony Slumbers
3. Sam Gamble
4. John Preece

About Our Guests:

Phil Kirschner

https://www.linkedin.com/in/philkirschner/

https://twitter.com/philkirschner

https://www.mckinsey.com/our-people/phil-kirschner

Phil has 19 years of experience persuading complex networks of stakeholders to transform their operational processes and behaviours. At Credit Suisse, JLL and WeWork, he learned continuously across the disciplines of information security, operational risk, expense management and corporate real estate, before finding his passion for workplace strategy and the future of work.

Outside of work, he is a fifth-generation NYC native, dedicated father and husband, committed volunteer for New York Cares and Lincoln Center, and avid traveller with 45 countries under his belt so far.

About Our Host:

Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Timestamps

[06:40] From your time at WeWork, what was the demand you were seeing in regards to scale-ups and enterprise and what was like for a normal member versus an enterprise customer?

• A lot of our corporate clients were interested in what WeWork was exploring, trialling and implementing in our own headquarters.

• To the mass market, the idea of a workplace, which is both convenient and in a desirable location, with a likeable community of people that offered an engaging experience was a compelling product to buy.

• For enterprise members, in co-working spaces or flexible office spaces, usually the major differentiator is that the person who occupies the space was not the person who made the decision to have people occupy that space, so the dynamic of who made the decision relative to who's having the experience is a little different.

[10:20] What is the enterprise product and what does it look like?

• In early days, in order to achieve such scale and growth and get the level of enterprise buy-ins, we delivered whatever was attractive to buyer.
• Leaders were attracted by our flexibility, our locations and our growth, not necessarily by community and experience. We would often customise to suit the needs of the enterprise.

[13:50] What do you think worked and didn’t work about the flexibility and customisation?

• As part of the WeWork narrative, we would bring what we have learned from the explosive growth, design and research, to bring the best to the company.

• When we went to our client and were doing spaces within an overall context that they controlled, they were typically more amenable to listening to the science and the research.

• We had success taking a WeWork footprint into someone else’s footprint versus having them come to ours.

[24:05] You are now the ‘Workplace strategy and change leader’ at McKinsey, can you tell us what your role involves?

• Phil spends his time trying to have broad spectrum impact across client and industry teams, serving individual projects, but also working to build capabilities and knowledge for the firm.
• Phil sits between two practice areas, delivering strategic advice to companies who happen to be in the business of real estate- designing, servicing, operating, investing and the function of real estate. His secondary home is within a people and organisational performance practice.
• He gets to focus on the impact that physical space has on leadership and business decisions and the role that organisational and employee behaviours have on how you should be consuming space.

[26:30] How does McKinsey see the future of the office and real estate in general?

• Client perceptions are changing and it’s creating greater demand on our office.
• There used to be a very big difference between the two industry groups, now they're both going to converge.
• Having a hybrid future relies on employee willingness to consider and adopt new practices and technologies and the company in support of the same thing.
• Someone who is moving around during the day has a significantly higher incentive to learn about new tools and become as fluent as possible with the resources available to help them become untethered.

[32:30] If a company is listening right now and they’re looking at managing their space and people in a different way, what are the top two tips that you would give them?

• Give people freedom and flexibility. Through space and time, whether that's in the office or between locations, their homes or a third place.
• Present employees with choices and help encourage them to make the choice that you think will have the best outcome, as opposed to trying to direct them to do something specifically.

[35:10] How should real estate brands like Bold and others in the supply of office real estate support customers going forward?

• My biggest recommendation for people in the flexible spaces is to have a greater awareness of the fact that corporate employees will be governed by corporate programs and messaging that are not obvious on the surface.

[36:40] Quickfire Questions

Who is your go-to for inspiration?

• Phil listens to several podcasts. His top three are: Distributed, with Matt Mullenweg, Brave New Work from The Ready and 99% Invisible. Phil likes being forced to think differently about design and architecture choices that have nothing to do with workplace. He finds it really provocative and inspiring.

If you could wave a magic wand and change anything when it comes to company culture right now, what would that be?

• For us just belonging and being authentically ourselves, such as seeing the humanity in each other and using that to inform decisions and how we communicate with employees.

Where is your favourite holiday destination?

• Phil was fortunate to have a sabbatical and travel through Asia. He would love to return to New Zealand and Australia with his family.

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com

Subscribe to the #WorkBold Podcast

https://www.linkedin.com/newsletters/workbold-podcast-6868874680095277056

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Leveraging Workplace As a Tool In the Platform of Work -

Matt Grimshaw, Founder of The Pioneers joins Bold Founder Caleb Parker for the eighth episode of Season 6 they discuss how company culture is created in the workplace.

They talk about creating workplaces that are both flexible and suitable for the needs and growth of the people within them, and explore what workplaces and company culture may look like post pandemic.

Matt shares his insights on the future of company culture, how to build a workplace that will complement the needs and interests of employees, and how working from anywhere might impact the future of our workplaces.

Connect with Matt Grimshaw on LinkedIn

https://www.linkedin.com/in/grimshawmatt/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• I think there's a human need for being with the people you work with. - Matt

• If I had a crystal ball in front of me, I would see a large percentage of employees in companies around the world fitting into a third category; a hybrid category. - Caleb

• You've got to create a space that's attractive for people and people either need to use because they have to use those facilities, or that they want to use it. - Matt

• We can't just sell a big white box with a bunch of desks in it and think that's good enough these days. We're at this point now where we know that we don't have to have an office to be productive and to get shit done and to grow our company. - Caleb

• Organisations with high psychological safety tend to outperform others. They tend to be more innovative and they tend to make fewer mistakes as well. - Matt

• I'd like to think that the office and the workplace can still be leveraged as a tool, as part of the mix to support culture. - Caleb

• Scale-ups grow very, very quickly and they are also trend setters. If you're working in an office place with a pool table, table football or free coffee, that started from the scale-up space. I think keeping an eye on what these innovative companies are doing is important and interesting. - Matt

Resources:

• TSK Documentary
• The Pioneers Website
• The Pioneers Twitter
• DS Smith
• Oxford University
• TSK Article: The Pioneers – Where place meets culture
• The Pioneers: Why culture determines how you get work out the door article

Shout Outs:

1. Tom Duncan
2. Liam Smith
3. Edgar Schein
4. Amy Edmondson
5. John Preece

About Our Guests:

Matt Grimshaw

Connect with Matt Grimshaw on Linkedin

https://www.linkedin.com/in/grimshawmatt/

Matt is the founder of The Pioneers, who help scale-ups create cultures that make their people, customers, and investors happy.

They do this by helping them design and build their People Operating System, a systematic approach to people management that enables their clients to create a coherent people experience and a workplace that flows.

Matt got his law degree at Oxford University and prior to starting The Pioneers in 2008, was an HR change manager for a FTSE 100 manufacturing group DS Smith.

About Our Host:

Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous start-ups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Timestamps

[05:35] Matt gives a description of how The Pioneers support scale-ups.

• Matt outlines how as a start-up founder your personal influence is your key tool to get the best out of your team.
• As your company grows this will be insufficient and you will need a people management system that helps people work together effectively.
• The Pioneers help people to build these systems.

[07:35] How is company culture created?

• There’s no ‘one right answer’ to this question. A definition of culture taken by Edgar Schein describes company culture as shared learning or a distributed learning. It influences what people pay attention to and influences their decision-making and behaviour.
• As a start-up, you try things. If they work you stick with it and the more ingrained that becomes within your organisation and within your culture.
• Larger organisations will have a set of social norms that define what people need to notice, think, feel, and do in order to be accepted or to feel like they belong to the group. This is what is meant by culture.
• There are four influences on organisational culture. The first is the personality, the values, the behaviours of your leaders and founders.
• The second is events, the things that happen within the organisation. You'll respond to it. And if it works, you'll tend to stick with it.
• The third thing is a meta culture. The cultural norms that apply across companies. The cultural assumptions will differ between companies and sectors.
• The fourth factor is the situation or the system in which people work.

[09:50] What effect does ‘working from anywhere’ have on company culture?

• Some companies have managed to create good company culture in a fully remote working environment. The hybrid workplace is a more challenging as there’s less established answers that you can pull out of a meta culture and apply to your organisation.
• Fully remote organisations that work really well tend to be software-oriented companies that are comfortable with that asynchronous communication. And it's less well-suited where there are organisations have that human need to be together.

[14:00] How do you manage and give people the tools they need to excel under those guidelines and policies?

• When you look at the workplace as part of a system for how you manage your people or how you want to work, it opens up opportunities for doing different things with your workplace in order to support the particular ways of working, or the culture you're trying to create within your organisation.

• It’s about creating workspaces that work for people in and out of the room and to have access to different types of environments that will support the different needs of individuals on any given day.

• In the future, shared workspaces may become more important and utilised for specific tasks.

[18:40] What trends are you seeing scale-ups utilise in order to grow and manage this growth?

• Companies are moving away from traditional longer leases, big fit-outs and big spaces.
• Scale-ups need the flexibility in how they engage with all the other providers that service their business.

[20:55] How do you see the workplace fitting in as a central place for employees to congregate at times?

• Companies need to create a space that's attractive for people, and create a space people need to use either because they have to, or want to use the facilities within them.
• If you can create a space that really connects and resonates with people’s needs, then people will keep coming back to you.

[22:50] When marketing a workplace, should we be proactive or reactive regarding how we make that space suitable for the company’s culture?

• Both are important but establishing the needs, values and desired culture of each organisation is essential.
• Providing the things that influence people's decision about whether they should join, thrive and stay in an organisation is important.
• Working collaboratively and having the flexibility to tweak spaces as people grow is necessary to create culture.
• The use of shared spaces for scale-ups is both collaborative and more cost effective.

[24:30] Coming out of COVID do you think there's lessons that more established companies could learn from scale-ups in terms of workplace and hybrid and remote working?

• To change things that aren’t working. Be flexible in the workplace and respond to the unpredictability that we are currently facing.
• Utilise the space in a way that gives you competitive advantage. Use your space in a way that drives a particular aspect of your culture or a particular aspect of your employee experience.

[27:30] Quickfire Round Questions

• Matt’s go-to for inspiration is an old philosophy teacher, Mark Rock Rocky.
• Matt would like to use a magic wand to bring hidden aspects of company culture to the surface, and to help organisations be more flexible, adapting to people's needs to allow them to flourish.
• Matt’s favourite holiday destination is Italy. He loves the food and the weather there.

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com

Subscribe to the #WorkBold Podcast

https://www.linkedin.com/newsletters/workbold-podcast-6868874680095277056

View Details

Exploring research by Cromwell Property Group -

Tom Duncan, Head of Research and Investment Strategy for Cromwell Property Group joins Bold Founder Caleb Parker for the seventh episode of Season 6 to discuss Tom’s recent publication in Insight Magazine, titled ‘Office 2025: The Next Evolutionary Cycle’.

The two discuss how office demand is changing, thus creating a gap between supply & demand, and an abundance of misaligned stock, and what this means for commercial real estate investors.

Tom shares how this moment in the market can seem scary, but that office evolution is nothing new, and we’re now entering the age of Space-as-a-Service.

Caleb gives a shout out to Samantha McClary for her article on Bold in EG.

Connect with Tom Duncan on LinkedIn

https://www.linkedin.com/in/tom-duncan-ab9a6724/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• When I read research papers from the real estate community it tends to be from a traditional mindset, but you've come across, dare I say ‘woke’ in this. - Caleb
• I think up-close that the change that we're having at the moment in the market is quite scary for landlords and for investors... but if we zoom out onto a much longer time horizon, I think that gives us more balance that this is just the latest iteration of a constant process of invention and reinvention. - Tom
• We think what's happened in 2020 is the dawn of the age of Space-as-a-Service. - Tom
• In order to attract employees, I think offices must work harder and they must give them a better proposition. - Tom
• I think that we in commercial real estate have to stand up and be champions of this really good company culture and lead by example. - Caleb
• I just think we in commercial real estate have the opportunity to make such a positive impact on all the communities we go into. - Caleb

Resources:

• TSK Documentary
• Insight Magazine ‘Offices 2025: The Next Evolutionary Cycle’ Article
• Cromwell Property Group
• The Economist Magazine
• The Economist Podcast
• MIPIM 2022, Cannes

Shout Outs:

• James Goldsmith
• Antony Slumbers
• Dror Poleg
• Samantha McClary

About Our Guests:

Tom Duncan

https://www.linkedin.com/in/tom-duncan-ab9a6724/

https://twitter.com/tduncan_insight

Tom Duncan is the Head of Research and Investment Strategy for Cromwell Property Group.

In his role, Tom is responsible for setting the research strategy for Cromwell’s international platform. His team analyses market economic and thematic change to provide research and advice to the business, its clients and investors on investment opportunities. His advice supports the investment decision making process informs new fund launches and the allocation of capital expenditure with an existing mandate.

Tom joined Cromwell in 2021, not long ago from Swiss Life Asset Managers, Europe's largest institutional owner of real estate, where he spent four years and was laterally director of strategy and innovation with research responsibility. Prior to that he spent two years at JLL in the UK as an Associate Director in the Corporate Research Team.

Previously, he spent five years working in Australia at Hill PDA, an Economic Consultancy, and Colliers international as head of New South Wales and ACT research. Tom holds Master's degrees in property development from the UTS Sydney and Town and Country Planning from the University of Sheffield.

About Our Host:

Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Timestamps

[05:00] Tom gives a brief overview of Cromwell and the portfolio.

• Cromwell Property Group is an international investment manager with $8bn of assets split 50/50 between Europe and APAC.

[06:00] What is the background on the research that led to the outcomes in the article ‘Office 2025: The Next Evolutionary Cycle’?

• The feature of the office was subject to such fierce debate in the industry and in the media more generally, they felt much of that debate was misinformed and subject to overly negative sentiment.
• Survey data shows that there are benefits for both employee and employer to utilising the office as a working environment.
• Working patterns will change to accommodate office and home working, and where people end up working will be based on the tasks they need to complete.
• There will be more incentivisation to get people back into the office.

[11:00] Can you provide some context on the gap between supply and demand and where does Space-as-a-Service fit in?

• Employees and building occupiers now hold the power. Landlords should be viewing themselves as service providers to their customers, the occupiers, and this should lead to a physical evolution of the type of space that’s provided.

[16:20] Your article quotes “[investors in real estate should] act with conviction to dispose of misalign stock and acquire product, which is, or can be aligned to future occupier demand”. Do Real Estate Investors not usually act with conviction?

• Real estate can be guilty of ‘herd mentality’, meaning they follow the same patterns.
• Acting with conviction might mean going against the grain or put themselves in an uncomfortable position based on the narrative at the time.

[18:40] What’s your view on building from the ground up versus buying and repurpose?

• Much of the existing stock will need to be repositioned to make sure that it aligns with what occupiers of today want and occupies as tomorrow as well.
• Environmental factors mean it will be increasingly difficult to create new buildings from scratch, so repurposing an existing building will be much more environmentally friendly.

[23:30] How does Cromwell look at rolling out Space-as-a-Service across the portfolio?

• A tailored approach depending on offices, locations and market need.

[24:50] Quickfire round questions.

• Tom’s go to for workplace insight are Antony Slumbers, Dror Poleg, The Economist Magazine and Podcast
• Tom would like to use a magic wand to see us valuing environmental factors far more highly in real estate.
• Tom’s favourite holiday destination is Brisbane, Australia.

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com

Subscribe to the #WorkBold Podcast

https://www.linkedin.com/newsletters/workbold-podcast-6868874680095277056/

View Details

An Unscripted Chat With Mark Eltringham -

Mark Eltringham, publisher of Workplace Insight and IN Magazine joins Bold Founder Caleb Parker for the sixth episode of Season 6 for an unscripted chat on how the future of work may affect the future of commercial real estate (#CRE).

They discuss flexible working, what employees need from their employer to support flexibility and how, as always, it comes back to company culture.

Mark shares his insights about how the future of work is changing and evolving, and how we don’t yet know all of the answers to what working will look like in the future.

Mark's article on weak ties here: https://workplaceinsight.net/hybrid-working-highlights-the-value-of-weak-ties/

VIDEO: BLM's hybrid workplace by TSK

Connect with Mark on LinkedIn

https://www.linkedin.com/in/mark-eltringham-2071804/

Connect with Caleb on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• Now everybody's been exposed to that [flexible] way of working, not just for a couple of weeks, but for a long period of time....and there's a lot of conveniences out of it for many people and there's a lot of friction for others. - Caleb
• Firms need to work out what people want and allow themselves flexibility and agility to deliver that for them. - Mark
• Shouldn’t commercial real estate be supporting companies to be more cognizant that everyone's different, and try to support all of the use cases? - Caleb
• Office design was always overplayed as a solution to cultural problems. - Mark
• Things are very, very complicated and there is a possibility that if you do go fully remote, that certain parts of the business might go missing. - Mark

Resources:

• TSK x BLM Manchester – A fresh approach to work
• TSK Presents Flutter, Short Film
• Julia Hobsbawm, ‘The Nowhere Office’ paper
• Workplace Innovator Podcast by Mike Petrusky
• Intelligence Squared Podcast
• The Economist Podcast
• Sberbank Office, Moscow
• Sky Office West London
• Microsoft Experience Centre Amsterdam Case Study

Shout Outs:

1. Anthony Slumbers
2. Chris Early
3. Neil Usher
4. Chris Kane
5. Dave Cairns
6. Tim Oldman at Leesman
7. Chris Herd, Firstbase
8. Ben Waber, MIT

About Our Guests:

Mark Eltringham

https://www.linkedin.com/in/mark-eltringham-2071804/

Mark has worked in the office design, built environment, workplace and facilities management sectors for over 25 years as a marketing professional, consultant, editor and writer. At the start of 2013, he launched www.workplaceinsight.net, an online publication that explores the relationships between commercial interior design, workplace management, technology, human resources, the wider business world and society. In 2020, they launched IN Magazine, which is set to become Europe's foremost publication exploring working lives, technology and offices.

Mark is a Fellow at the Royal Society of Arts, a Stoke City supporter, a Dad and a whippet owner (which makes him a dad twice).

About Our Host:

Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Timestamps

[05:21] What changes does Mark see in how we’re working today and what effect will that have on the workplace office industry?

• The shift that has only impacted certain demographics will now effect everybody.
• The real answer, I don’t know, any many other people don’t know either.

[07:09] How can the workplace now accommodate everyone instead of being a white box, that everybody has a fit into?

• If your workplace offers a worse experience than someone’s home, you’re getting your business model wrong.
• People have always hated commuting, and now it’s become a moat that needs addressing.
• There are commercial interests on both sides of workplace and flexible.

[10:55] Considering that everyone is different, shouldn’t commercial real estate supporting companies try to support all of the use cases?

• The British Council for Offices specification guide puts people into a box, which gets embedded into organisations.
• Most organisations need to provide is a culture that allows different models of flexibile working to apply to different people and based on things like personality, age, job, function.

[14:47] If a company has a culture that enables workplace choice and flexibility, how can the office industry support that?

• It comes back to culture.
• One of the weaknesses with the idea that you can replace all interactions with technology is that the firm needs to understand what all the interactions were.
• Flexibility for most organizations is going to be the thing that will make a difference for them.

[23:42] Quickfire questions

• Mark’s go to for workplace insights – LinkedIn Groups, people on LinkedIn, Google Alerts, Anthony Slumbers, Neil Usher, Jim Dale, Julia Hobsbawm, WorkBold Podcast, Mike Petrusky Workplace Innovator Podcast, The Economist, Intelligence Squared.
• The best examples Mark has seen of hybrid workplace are the Sky Office in West London and Microsoft Experience Centre.
• Mark’s favourite holiday destination is Greece.

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

Kopus.com is the leading podcast production and strategic content company for brands, organisations, institutions, individuals, and entrepreneurs. Our team sets you up with the right strategy, equipment, training, and guidance and content to ensure you sound amazing while speaking to your niche audience and networking with your perfect clients. Get in touch jason@kopus.com

Subscribe to the #WorkBold Podcast

https://www.linkedin.com/newsletters/workbold-podcast-6868874680095277056

View Details

Insight into a deal to rightsize an office for hybrid working -

Jay Goldman, Co-Founder & Chief Sensei at Sensei Labs and Mark Goh, Founder & CEO of Clearspace join Bold Founder Caleb Parker for the fifth episode of Season 6 to discuss how company culture drives real estate decisions at Sensei Labs.

They discuss both sides of a real estate deal with Clearspace as the flex partner and Sensei Labs as the office customer. Jay explains how Sensei Labs came to the decision to slash their space requirements by nearly half and move into a new 7,000 square foot office space in Toronto. He goes on to share how the company worked with Mark and the Clearspace team to rightsize for hybrid working.

Jay is a New York Times Bestselling Author and shares his insights on how to nurture a strong company culture with teams who aren't in the office every day. Mark shares insights on how Clearspace pivoted to meet the needs in the market before the pandemic hit.

Connect with Jay Goldman on LinkedIn

https://www.linkedin.com/in/jaygoldman/

Connect with Mark Goh on LinkedIn

https://www.linkedin.com/in/gohmark/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• If you have a fixed idea of company culture, you can't maintain it because that world doesn't exist anymore. - Jay Goldman

• On any given day we will have two or three teams in the office on a rotating schedule that we put out least a month in advance to give people an opportunity to plan childcare and all of those other pieces. - Jay Goldman

• People have been taking a very static approach to workspace...trying to jam the old paradigm into the new world and it doesn't work like that. - Mark Goh

• Building your space in the past was complex and cost prohibitive, which is why many companies turn to a flex face or coworking product. We offer this in-between option. - Mark Goh
• We use data and a level of precision that's not widely available in designing construction, and it's really taken the same methodology that Jay would use running Sensei. That type of startup data-driven approach, just isn't applied to our industry. - Mark Goh
• Reversible decisions should be made quickly. Irreversible decisions we need to really think through and be intentional about. - Jay Goldman
• The last thing I want to do is get stuck in a lease that's no longer serving the needs that we have. - Jay Goldman

Resources:

• TSK Documentary
• TSK website
• Sensei Labs
• The Decoded Company
• Clearspace
• Sensei Labs Cultural Values (Career Page)
• Medium
• How I Built This Podcast (Apple)

Shout Outs:

1. Dave Cairns
2. Guy Raz

About Our Guests:

Jay Goldman

https://www.linkedin.com/in/jaygoldman/

Jay is Co-Founder and Chief Sensei at Sensei Labs. His company supports Fortune 500 companies around the world with their collaborative work management platform, which is used to run business critical projects, including transformations, M&A, product launches and procurement operations.

Jay co-authored the New York Times bestseller The Decoded Company and has written for publications like the Harvard Business Review. He speaks often with teams and companies across the globe about the future of work, including companies like TEDx, NASA, Harvard Business School, Google and Twitter.

Mark Goh

https://www.linkedin.com/in/gohmark/

Mark is a seasoned entrepreneur and has both raised venture capital and bootstrapped companies prior to launching his own start-ups. Mark worked for several years in private equity. Mark launched Clearspace to create awesome offices for growing companies.

He's created a way to simplify the office interior construction process for landlords and tenants as a one-stop shop from design to move in. Through their technology driven approach they're able to deliver cost-effective beautiful office experience without compromising on speed and quality.

These are typically smaller footprints for fast-growing companies. They're private and custom branded for the customer, and high in demand.

About Our Host:

Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Timestamps

[02:51] Interview starts

[04:59] Jay Goldman explains why they moved into a Clearspace office and why they took a smaller office space than originally planned due to changes to working since COVID, and what technology they use for remote working.

[10:18] Jay Goldman explains how Sensei Labs approach company culture as a fluid and ever changing concept.

[13:05] Mark Goh talks about how they created the office space for Sensei Labs in Clearspace Toronto. Jay and Mark discuss their teams working patterns and the reason for having an office space.

[18:28] Mark Goh talks about how Clearspace supports landlords through white label solutions as an in between flex space and individual built. Mark talks about why they pivoted their business model away from a leased arbitrage business to the new model.

[25:23] Mark Goh talks about the technology behind Clearspace.

[27:23] Jay Goldman talks about what Sensei wants from commercial real estate moving forward.

[31:01] Caleb asks quickfire round questions

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://www.linkedin.com/newsletters/workbold-podcast-6868874680095277056

View Details

Merry Christmas & Happy New Year from Caleb Parker, WorkBold, and a special guest! Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

About Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Subscribe to the #WorkBold Podcast

https://www.linkedin.com/newsletters/workbold-podcast-6868874680095277056

View Details

A Chat With Tracy Hawkins, VP Of Real Estate & Workplace And Remote Experience -

Tracy Hawkins, Vice President of Real Estate & Workplace and Remote Experience at Twitter joins Bold Founder Caleb Parker for the fourth episode of Season 6 to discuss how Twitter is supporting its employees through its work from anywhere policies.

Tracy is one of the leading voices on LinkedIn and Twitter about the #FutureOfWork.

In this episode the two talk about company culture, creating environments where people feel taken care of, and workplace choice.

Tracy shares some interesting insights on how Twitter has embraced remote work and how they approach that with their global teams to ensure everyone feels supported and connected to Twitter’s culture no matter where they choose to work.

Tracy shares her insights on how their real estate portfolio is evolving and what the future of work innovation looks like at Twitter.

Connect with Tracy Hawkins on LinkedIn

https://www.linkedin.com/in/tracy-hawkins-5b303326/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• I've become a big fan of yours on social media. You're one of the leading voices in the future of work conversation on LinkedIn and Twitter, obviously often engaging in healthy debate and sharing how Twitter is evolving beyond hybrid working in the workplace. - Caleb
• We like to call them work from home because remote kind of makes it sound like there's a centre of gravity, and those folks were on Mars somewhere. - Tracy
• I would say the biggest learning for us is definitely that flexible work is here to stay, that it's not a perk anymore. It’s an expectation for employees. - Tracy
• Company culture isn't about brick and mortar and offices. It's about common values, clear goals and showing you're inclusive... It's all part of making people feel an equal part of the company. - Tracy
• And it's been this debate about return to office or versus work from home or work from anywhere, but that's not the debate. It’s about choice versus no choice. - Caleb
• The biggest thing that you can do to make your work from anywhere at work from home policy, a success is to make sure that your execs are on board and that they're doing it too. - Tracy
• It's not about ping pong tables in the offices anymore. You know, it's about what are we doing for our employees to make them feel like human beings and to make them feel like they're cared about. - Tracy

Resources:

1. Twitter
2. #WorkBold ranked in top 1% of business podcasts
3. TSK Documentary

Shout Outs:

• Dave Cairns
• Jack Dorsey

About Tracy Hawkins

Tracy has been active in all aspects of corporate real estate and facilities management for over 15 years.

Her skills encompass, project management, design, and construction, leasing and transactions, workplace operations, and the remote experience, leading corporate real estate teams in the film, fashion and technology sectors. Tracy has been leading Twitter's real estate teams for the last eight years, leading their EMEA and APAC real estate and workplace teams.

She moved from Dublin, Ireland to San Francisco in 2014 to head up their design and construction team during a period of explosive growth, which ultimately led to her returning from maternity leave to assume leadership of their global real estate and workplace team in March of 2016.

Now Tracy is now responsible for all workplaces at Twitter, be that in an office or remote. Her goal is to ensure their employees have the choice and agility to do their very best work, regardless of geography. Tracy's married to Grant, and they have a five-year-old daughter. She's on the board of Blue Bear School of Music and the Twitter Foundation.

Tracy has been an active member of CoreNet for over 10 years, both in London and the Bay area.

Follow Tracy Hawkins on Twitter

About Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Timestamps

[3:21] Interview begins

[5:30] Tracy explains Twitters remote work policy and how Twitter work hard to make sure that the work from home population have access to company culture

[14:20] Tracy talks about why companies should embrace work from anywhere and hybrid working practices

[16:20] Tracy talks about how flexible working has helped Twitter’s recruitment across social media channels

[18:50] Tracy explains how work from anywhere will impact on Twitter’s real estate portfolio

[23:15] Tracy talks about the role hospitality plays in the office and the future of work innovation

[27:40] Caleb asks how other companies can move to work from anywhere policies

[29:00] Caleb asks his quickfire round questions

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://www.linkedin.com/newsletters/workbold-podcast-6868874680095277056

View Details

Creating Workplace Environments For Great Company Cultures, with Sophie Foster -

Sophie Foster, Workplace Consultant of TSK Group joins Bold Founder Caleb Parker for the third episode of Season 6 to discuss designing and building amazing workplaces for some of the biggest brands in the UK.

They discuss workplace psychology and how spaces can help get the best out of people, how to promote behaviour change particularly for those who are change resistant, and workplace design can facilitate all of these processes.

Sophie shares her insights on the best hybrid workspaces she has seen and how building spaces with inclusivity in mind helps to create a company culture where people feel they belong.

Connect with Sophie Foster on LinkedIn
https://www.linkedin.com/in/sophiefostertsk/

Connect with Caleb Parker on LinkedIn
https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• Psychology plays a massive part in a lot of the work that I do at TSK. Often the biggest element of psychology is organisational change – Sophie****

• When our clients go through a workplace transformation project, it's often because there are big drivers for change, such as mergers, acquisitions, business restructuring, technology improvements, or generally just culture change. Often, they need a workplace to be able to not just support this change, but also act as a catalyst for it. - Sophie

• It's my job to be able to help support the end users of the space the mindset shift to enable them to use that new workplace efficiently. - Sophie

• What we're seeing now is that the office needs to have more of a purpose than it did before. There has to be a reason for people to come to the office. - Sophie

• You might be in a 10 year lease, but you can't build out a space to last 10 years. - Caleb

• A lot of people now have the view that their home life has had to adapt to work, and now work should have to adapt to people's home lives. - Sophie

• If people want to be working in a new way, in a hybrid way, they really need to be thinking about investment in terms of people, place and technology. - Sophie

• We need to invest in facilitating the right culture for our business and picking the place and the experience based on that, starting with culture first is the most important thing. - Caleb

• I think a lot of organisations historically have just used wellbeing as a bit of a tick box and a bit of a perk. - Sophie

Resources:

• TSK website : Flutter Office, Leeds City Centre

• TSK website: BLM Law, Manchester

• The Shaping of Us, Lily Bernheimer

• WorkLife Podcast with Adam Grant

• TSK Documentary

Shout Outs:

• Adam Grant
• Antony Slumbers
• Michele Schneider

About Our Guests:

Sophie Foster

https://www.linkedin.com/in/sophiefostertsk/

Sophie Foster is a Workplace Consultant at TSK Group, who design and build amazing workplaces for some of the world's biggest brands across the UK and Ireland, including Kellogg's, WeWork, Adidas, Money Supermarket, Flutter Entertainment and Bold. Sophie specialises in delivering people-centred workplace change solutions.

Combining her experience of working with leading brands and her knowledge of psychology, wellness, and healthy buildings, Sophie takes pride in producing positive client experiences. Her role at TSK is to engage with organisations, gather, analyse, and interpret data and recommend a suitable workplace change strategy that is aligned with business objectives. She then supports in translating workplace strategy into design and champions the change journey through end-user engagement.

One of her skills is challenging perspectives to achieve the best outcomes for her clients and their people. And her main passion is creating human-centred environments that improve health, promote inclusivity and positively impact communities and the environment.

About Our Host:

Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Timestamps

[00:00] Caleb introduces podcast episode and gives an overview of what to expect in the episode

[03:10] Interview starts

[06:32] Sophie explains how psychology plays a part in workplace behaviour

[09:42] Sophie talks about how the office needs to have more purpose than before, and what that purpose might be. Sophie explains their process and how TSK determine how to create the right spaces for clients

[12:29] Sophie talks about trends that they are seeing post pandemic

[15:10] Sophie talks about the repurposing of space, and the investment required post pandemic in people, space and technology.

[18:09] Sophie gives examples of her favourite hybrid workplaces, Flutter and BLM Law.

[25:05] Sophie talks about how to encourage inclusivity through the working culture and environment.

[28:28] Sophie gives her thoughts on wellbeing in the workplace and how landlords and building owner –operators can consider strategies to support improved wellbeing for tenants and users.

[30:48] Caleb asks quickfire round questions.

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

View Details

Canada's Leading VC Talks Space-as-a-Service -

John Ruffolo, Founder & Managing Partner of Maverix Private Equity, joins Bold Founder Caleb Parker for the second episode of Season 6 to discuss what fast-growing companies need from office real estate, and how office assets can support companies throughout their entire life cycle.

They talk through the important of asking the users what they want, how changes in real estate have accelerated since the start of the pandemic, and what the most important things are for spaces to consider when building brand and community.

John shares his insights on hybrid working and back to the office and how there is space for more disruptive and bold companies to change the future of work conversation.

Connect with John Ruffolo on LinkedIn

https://www.linkedin.com/in/joruffolo/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• And throughout history, if you look back at the major innovations that's moved the world forward, it's been during times of crisis. This pandemic is no different. - Caleb Parker

• Traditional real estate, particularly during the pandemic, probably has the most visibility of an industry that's in need of massive change. - John Ruffolo

• [Real estate owners are] really trying to shoe horn a client opportunity to fit their buildings. - John Ruffolo
• The real estate industry didn't look at their customer as a customer. They looked at it as a tenant in that particular building, based on a geographic location. - John Ruffolo
• [Real estate] was one of the last industries, or maybe the last industry that was supply side focused as opposed to demand side. - John Ruffolo
• You are a deep expert in real estate at what was the last time that somebody was looking for space asked who the building owner was? - John Ruffolo
• In order to build loyalty and trust with that person you have to deliver a consistent experience. And that consistent experience is what becomes known as the brand. - Caleb Parker
• You use the term space as a service. I actually don't use that term. I actually use community as a service. - John Ruffolo
• Disruption always comes from the bottom, never from the top down. - John Ruffolo
• I think if you're a landlord right now, you have to be looking at as a service and figuring out how to get into your building in some capacity. - Caleb Parker
• I know these CEOs were led to believe that a transformation for them to work out of the home would have taken three years. It [only] took them three weeks. - John Ruffolo
• We haven't learned how to be as efficient using technology as we would have with those small conversations in the office. And that's really just because of our adoption. And I still think I love physically seeing people, that's who I am. - John Ruffolo
• Blackberry was the first time that I was personally untethered from my desk. So the hybrid work arrangement is a shrug in our office and it's a shrug for a lot of folks. - John Ruffolo

Resources:

• TSK's agile/flexible/hybrid article

• Maverix Private Equity Website

• OMERS Ventures

• Eat, Sleep, Work, Repeat Podcast

• 10 x Podcast

• The David Suzuki Podcast

Shout Outs:

• Dave Cairns
• One Eleven
• Matthew Lombardi
• Michael Kravshik
• LumiQ
• Basil Demeroutis
• Bruce Daisley
• Richard Pickering

About Our Guests:

John Ruffolo

Follow John on Twitter

John is the Founder and Managing Partner of Maverix Private Equity.

John’s focus is on guiding the strategy of the firm, Chair of the Investment Committee and is deeply involved with sourcing and leading opportunities particularly within the technology industry. John is also the Founder of OMERS Ventures. Through John’s leadership as Chief Executive Officer, OMERS Ventures had invested over $500 million of capital in over 40 disruptive technology companies across North America, including growth investments in Shopify, Wattpad, Wave, Hootsuite, Rover, Desire 2 Learn, Hopper, DuckDuckGo, TouchBistro and League. During his tenure at OMERS, John also formed OMERS Platform Investments as its Executive Managing Director. He has led investments in Purpose Financial, PointNorth Capital, District Ventures, Xanadu, OneEleven and ArcTern Ventures. John is also the Co-founder and Vice-Chair of the Council of Canadian Innovators, a non-profit organization dedicated to helping high-growth Canadian technology firms scale up globally. Further, John sits on a number of boards of leading innovative organizations in both the profit and non-for-profit sector.

Fun fact: John and his wife named each of their children after their favorite bottle of wine.

About Our Host:

Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

View Details

Putting Values At The Centre Of The Universe

Stephen Shedletzky, Speaker, Executive Coach & Advisor, joins Bold Founder, Caleb Parker, for our Season 6 debut to discuss why leadership is so important in unprecedented times, and why infinite mindsets are what's needed in commercial real estate to support office customers as we navigate the new ways of working.

They talk through why values, beliefs and behaviour should be placed at the centre of the universe, and how leadership will make all the difference to organisations embracing the Future of Work.

Stephen shares his insights on the changes in work culture and how these are impacted by flexible working, and shares interesting research on the motivators that influence employee engagement and performance.

PLUS tune in for a surprise "behind the scenes" chat at the end of this podcast...

Connect with Stephen Shedletzky on LinkedIn

https://www.linkedin.com/in/stephenshedletzky/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs:

• You’ve often heard me say we need to put people at the centre of the universe. Well, Stephen says we should be putting values at the centre of the universe in commercial real estate. - Caleb Parker
• I think that we often position doing right by people, and doing right by your bottom line as opposing forces. And they are not. - Stephen Shedletzky
• Organisations exist to serve their end user. Leaders exist to serve their people. When leaders serve their people, people serve each other. - Stephen Shedletzky
• I think the responsibility of businesses to advance a purpose, to protect people and to generate profit in that order. - Stephen Shedletzky
• My favourite equation for culture is culture = values x behavior. - Stephen Shedletzky
• Integrity is doing what's right, even if it's hard, even if no one's looking. - Stephen Shedletzky
• Company culture is a bigger threat to commercial real estate and the office then COVID-19 has been, because returning to the office sucks if your company culture sucks. - Caleb Parker
• The pandemic has pulled the covers off of these bad company cultures that exist in our buildings. - Caleb Parker
• The very utterance of return to work is offensive. And leaders need to know that their language matters and they ought to strike that from their vernacular. - Stephen Shedletzky
• If you give people a higher ceiling and you leave with more trust, you'll let people surprise you for the better. - Stephen Shedletzky
• Work-life balance is about loving who we are at work and loving who we are at home. - Stephen Shedletzky
• Our relationship with our boss is more of an impact on our health than that of our relationship with our family doctor. - Stephen Shedletzky
• Play is the most powerful motivator, two times more powerful than purpose, which is mind blowing for a guy who spent the last 13 years dedicated to purpose. - Stephen Shedletzky
• I believe that the leaders who are leaning into this flexible working, and have flexible mindsets are assets for their organisations... When the competition is embracing hybrid working, do you think that the leaders who aren't become a liability to their shareholders? - Caleb Parker
• If leaders themselves aren't doing well, how can you expect their people to do well? - Stephen Shedletzky
• As leaders, you need to help your people get out of their own way. - Stephen Shedletzky
• I define a humble leader is someone who knows that there are at least a part of problems they experience and a part of the solutions. - Stephen Shedletzky

Resources:

LinkedIn Live – The Future of Work with Stephen and Caleb

Adam Grants Work Life Podcast

Brene Brown Podcasts

Checking In with Susan David Podcast

Malcolm Gladwell Revisionist History Podcast

EvolveOrDie.co

Shout Outs:

Dave Cairns

Liane Davey

Michael Kalles

Keywords: leadership, teams, culture, values, motivation, return to the office, work, purpose, play

About Stephen Shedletzky:

Follow Stephen on Twitter and Instagram

Every day Stephen wakes up to engage with people in meaningful ways, so that we connect with depth and live in a more fulfilled world. He supports humble leaders – those who know they are both a part of the problems they experience and a part of the solutions they can create – who intend to put their people and purpose first.

Feeling stifled on his own corporate track, Shedletzky was introduced to Simon Sinek’s work and was immediately inspired by it. He met Simon in 2010 and became the fourth person to join his team. He began answering fan email and became the first person outside of Simon to lead his social media efforts.

He moved on to hold the roles of Chief of Staff, and Head of Brand Experience, Training & Development. Leading a global team of speakers and facilitators at Simon Sinek, Inc., Stephen worked to ensure the team's culture, products and communications authentically reflected the organization's most deeply held values and beliefs. He also had the opportunity to narrate the audiobook for Simon Sinek’s book, Find Your Why: A Practical Guide for Discovering Purpose for You and Your Team.

Stephen has led hundreds of keynote presentations, workshops and leadership development programs. Though Stephen still works to share Simon’s message, helping to create a more inspired, safe and fulfilled world, he also works to advance his own thought leadership on leadership, culture and psychological safety through keynotes, writing, coaching and advising.

Stephen has worked with leaders and organizations around the world and serves clients in any industry where human beings work. Stephen graduated from the Richard Ivey School of Business with a focus in leadership, communication and strategy and received his coaching certification from The Coaches Training Institute.

Stephen lives in Toronto with his wife and two young children.

About Caleb Parker

https://www.linkedin.com/in/calebparker/

Caleb Parker is an American entrepreneur in London, and Founder of Bold (acquired by Newable/NewFlex in 2019).

He believes in "challenging the status quo" and is a champion for entrepreneurial and innovative thinking.

Caleb has served as founder, Board member, advisor, investor and consultant to numerous startups and small businesses, and has a keen focus on innovation and technology, with interests in the MICE market, Space-as-a-Service, and the future of work.

Caleb has been a guest lecturer, speaker, and moderator for topics such as entrepreneurship, the sharing economy, the future of work and commercial real estate at academic institutions and large corporations. He regularly takes the stage at numerous trade conferences as keynote speaker, MC, host or facilitator.

Earlier in his career, Caleb was named one of Savannah, Georgia's “40 under 40” business leaders" in 2006 after launching two successful small businesses in the city's booming hospitality industry. A year later he moved to Washington, DC to join the The Regus Group DC management team. In 2009, Caleb co-founded a flexible workspace consulting firm where he brokered flexible workspace and advised businesses on agile working strategies.

Caleb is one of the first licensed commercial real estate agents to speak on the flexible working trends and the rise of flexible workspace, and has been quoted in numerous publications.

Timestamps

[00:00] Caleb introduces the episode and gives an introduction to Stephen.

[05:38] Stephen explains how great leaders serve their people and shareholders, and the order in which that needs to happen for organisations to be effective.

[07:59] Caleb talks about putting customers at the centre of the universe, and Stephen counters the notion with putting values and beliefs at the centre of the universe instead of the customers themselves.

[10:13] Caleb shares his thoughts on company culture and how the pandemic has exposed some of the more challenging aspects of returning to the office.

[11:33] Stephen shares his views on what bad values, beliefs and behaviours are in company culture. He also shares his thoughts on remote working and return to the office.

[14:47] Caleb talks about the future opportunity for remote work as a result of the pandemic and how some companies are not embracing the flexible opportunity that exists by mandating return to the office policies.

[16:38] Stephen explains the importance of trust, control and fear in employees producing outputs outside of the office. He also quotes research on health and the relationships with our boss. Stephen explains our motivators within work which include play, purpose and potential, and the indirect motivators of pressure, fear, shame and guilt.

[24:35] Caleb asks whether those leaders who aren’t adopting flexible working are a liability to their shareholders and Stephen gives his insights on this.

[25:55] Caleb asks how we can lean into the future when a lot of money is invested in returning to the past, and Stephen explains how change occurs like a flywheel effect and how business models get outdated over time.

[27:30] Caleb asks how business leaders in real estate can support their customers in a post pandemic world. Stephen gives advice on embracing work life balance, trust in employees and leader burnout. Stephen talks about what real estate companies can do to make change for the future.

[29:46] Caleb suggests they should start a new hashtag #skatetowardsthepuck. Caleb talks about putting boundaries in with his remote work on vacation.

[30:39] Stephen shares his take on boundaries and how to put them in place with his work, team and family.

[33:01] Stephen explains his approach to coaching humble leaders and team members.

[35:07] Stephen shares some shoutouts and podcast recommendations which can be found in the show notes.

[37:15] Surprise interview with special guest

Sponsors

Headline Sponsor: TSK

TSK creates inspiring workplaces for some of the world’s biggest brands across the UK and Ireland, They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK share workplace content every week from the latest data to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages to become a follower, fan and friend.

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

View Details

We're back for Season 6 of the #WorkBold Podcast!

Caleb Parker, Founder of Bold, is back to challenge the status quo in commercial real estate on the only podcast in the world dedicated to the future asset class called Space-as-a-Service (SPaaS).

Now downloaded in over 50 countries, this season includes a few featured episodes recorded on Caleb's trip to Canada, as well as other episodes with leading experts in commercial real estate from around the world.

Resource Links:

• TSK Insights: https://tskgroup.co.uk/insights-and-articles/
• Bold expands to Manchester: https://allwork.space/2021/11/bold-to-unveil-manchester-space-as-a-service-community-as-demand-for-flexible-space-soars/
• Future of CRE VIDEO 1 by Sam Gamble: https://www.linkedin.com/posts/sam-gamble-cloudworks_were-at-the-20-month-mark-of-a-worldwide-activity-6863999951257645056-l6fh
• Future of CRE VIDEO 2 by Sam Gamble: https://www.linkedin.com/posts/sam-gamble-cloudworks_workbold-activity-6866183962713296896-e1Gm
• CBRE Research on hybrid work: https://www.cbre.com/insights/articles/how-hybrid-work-will-transform-our-workplaces

Don't have time to listen? (Read the transcript of this trailer below)

Welcome back to the WorkBold podcast

Where we chat with the leaders in commercial real estate to answer all questions Space-as-a-service.

This podcast is for anyone involved in commercial real estate in any way. If you’re an investor, fund manager, developer, property manager, agent or broker, be sure to subscribe so you don’t miss an episode.

I’m your host, Caleb Parker, and you’re listening to a preview of season 6.

Over the next 10 weeks we’ll drop a new episode with the leading experts in commercial real estate sharing insights to help office investors operators AND customers understand how to win in the #FutureOfWork.

We have a solid lineup, including office customers like Twitter, Sensei Labs, the infamous John Ruffulo (the leading venture capitalist in Canada) and many more.

If you’re tuning in for the first time, I am Caleb Parker, Founder of Bold, the Space-as-a-Service brand for entrepreneurs and innovators, and as part of the NewFlex family of brands we’re merging property management & Space-as-a-Service to drive asset value and help office customers grow faster.

You may have seen we just announced our first Bold community in Manchester, England. This takes our group portfolio to 1 million 35,000 sqft under management in partnership with some of the world’s most forward thinking asset managers. I’m personally super excited to support & champion entrepreneurs in Manchester who are making a positive impact on the world.

This season has started later than I wanted it to.

Partly because of some of the deals I’ve been working on have taken a lot of attention. Combined with the fact that over the last couple months I’ve traveled to France twice, Germany, Poland, Sweden, Canada, the Maldives (for a cheeky holiday) and Manchester multiple times (naturally), I have to admit it’s been a challenge.

But with challenges come opportunities, and while I was in Canada for meetings I was able to record a couple podcasts face to face for the first time since the pandemic began. That was fun!

So what are we talking about in Season 6?

I won’t spoil all the surprises, but let me share the following:

We’re now in The age of #SpaceAsAService

Offices have been evolving since their inception, and we’re seeing significant demand for bigger changes today.

FACT

Many of us no longer have to be inside an office building 5 days each week to generate stellar results.

My friend, office developer & landlord, Sam Gamble says "The binary choice between work from home (#WFH) and work from the office is a false dichotomy."

That’s a quote from 1 of Sam’s 2 brilliant videos on the future of CRE.

I love Sam’s quote because as I've said before, the future is about the +

The best office assets going forward will cater to this reality and be much more dynamic than the static white boxes currently on the market.

The [repurposed] office has a crucial role to play as a tool in the platform of work. (And it doesn’t feel like a return to the past)

WELCOME TO THE AGE OF SPACE-AS-A-SERVICE

✅ Where inclusive cultures thrive

(no matter how distributed a company is)

✅ Where Team members enjoy impromptu collaboration

(online ➕ in person)

✅ Where Junior team members benefit from knowledge transfer, even if the boss is on the golf course

(because of asynchronous support)

✅ Where Customers are hosted at offices that work as windows to a company’s business culture and ethos

(because of the real estate brands they choose to do business with)

✅ Where Everyone feels taken care of because they can tap into the hospitality & service they need

(on-demand)

PLUS NOT VERSUS

According to a research by CBRE

1. 87% of large companies with 10,000 or more employees say they will be adopting hybrid work
2. “Companies that successfully adopt hybrid work have the potential to create more productive workplaces, embrace flexibility and retain valuable talent.”

Historically, companies have averaged around 65% in total space utilization. Someone with an assigned space at an office was likely present about two-thirds of the time, accounting for vacation, sick days, business travel and other events.

But in this research paper, CBRE predicts this number will likely approach 75-80% as companies see more people using shared assets or more people using less directly held space. That dynamic will reduce the need to hold vacant space in reserve.

I keep saying The future of work = the future of CRE

So what does this mean for commercial real estate?

Call me biased, but I believe nearly every asset manager should be bringing in flex with hospitality & service to support these new ways of working, and to complement traditional leasing strategies.

The successful building of the future will deploy the 5 Pillars of Space-as-a-Service

Don’t know what the 5 Pillars are?

Well, reach out to me and let’s have a chat.

Before I conclude this trailer I have something else to share with you.

Every since season 2 of this podcast we’ve had various companies approach us offering to pay for advertisements on the episodes. We’ve politely declined because that’s not the purpose of the podcast.

I am committed to keeping our focus on discussing all things Space-as-a-Service and sharing creative ideas that will help our industry lean into the future,, because as you’ve just heard, I believe SPaaS is the future of our industry.

With that said, I believe in challenging the status quo.

What if we said yes to a sponsor or advertiser, IF (and that’s a big IF) if any advertisement had to contribute to the sharing of creative ideas that this podcast is known for.

Could we create something that synchronized naturally throughout our episodes.

Or would it be a distraction?

So we’re going to challenge the status quo of our own podcast, and test something new.

We’re going to weave in some advertisements into the episodes this season, but they’ll just be more creative ideas that you can benefit from.
I’d love your feedback on how we’re doing.

So with that preamble, I’d like to announce TSK as the headline sponsor for Season 6.

I’ve gotten to know TSK well over the last couple years and I’ve been inspired by their approach to workplace design and consultancy - and there is a lot of alignment in how we both think about putting the customer at the centre of the universe. So when the idea of sharing some of their insights regularly throughout the season was discussed I got excited.

If you don’t know them already, TSK creates super cool and inspiring workplaces for some of the world’s biggest brands across the UK and Ireland. They’ve been working for 25 years to deliver the best employee experiences and the vision of their clients. Not only do they create great places to work, TSK also share workplace content every week, from the latest data - to inspiring spaces they’ve designed and built. You can read their latest insights at www.tskgroup.co.uk or check out their LinkedIn and Instagram pages for inspiration like I do.

Thank you for listening to this Season 6 intro, we have a great season ahead with a focus on the office customer, infinite mindsets, company culture, the changing demand for offices, and more expert discussion on Space-as-a-Service.

Don’t forget to subscribe in iTunes, or your preferred podcast listening app.

And remember, Fortune Favours the Bold.

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Ian Minor, Chief Operating Office at neospace, joins Bold Founder Caleb Parker for our Season 5 Finale to discuss why hotels are poised to take market share from office buildings.

They talk through 2 of the 5 pillars of Space-as-a-Service: hospitality and community, and why they will be the differentiators that will transcend the old “location, location, location” mantra.

Ian shares the ingredients for success he learned from his time creating the Hoxton’s coworking brand, and he spills the beans on a new Work, Rest and Play upscale Space-as-a-Service brand in Scotland.

Connect with Ian Minor on LinkedIn

https://www.linkedin.com/in/ianminor/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, emailpodcast@workbold.co

Value Bombs

• Can the office become a place people want to go to? I believe the answer is yes, if we create experiences that support good company cultures – Caleb Parker

• Where you've got the 15 minutes city element, I think it works very well to combine your home life, your leisure life and your work life all in one – Ian Minor

• I think we will see a lot more hotels taking up elements within the office environment – Ian Minor

• Across our company we couldn't open up locations fast enough close to where people live, but the hotels are already there. So it just makes sense that they would be able to accommodate some of these workers – Caleb Parker**

• It's quite clear that we need a different way of operating – Ian Minor

• Why should hospitality not be in the office life? Office life is part of life and I think hospitality coming into that is going to be a crucial. I think it's logical. – Ian Minor
• You have to become a destination experience now, people have to want to go through the commutes to get somewhere special – Ian Minor
• You need a hospitality team to deliver hospitality, and that's a more expensive element. So you model a staff-cost percentage against revenue of about 14-15% – Ian Minor
• Events sell F&B, F&B helps close deals on desks, desks sell F&B – Caleb Parker

• I think community is the most crucial thing – Ian Minor

• It's about building the workplace with the curious kind of people that want to be members – Ian Minor**

• We are in a day in age where become a media driven, content conscious organization is important. – Caleb Parker
• If we attract fans as members, even if they're on flexible terms, the lifetime value of those members sticks around for a long time. – Caleb Parker

• How can we give employees the gift of not only a community with their own colleagues, but also a broader ecosystem? – Caleb Parker

• It's a dynamic multifunctional space with community at its core – Ian Minor

Resources

• neospace website www.neo-space.com
• Hoxton Coworking Space workingfrom.thehoxton.com
• Ennismore Hospitality Property Developer www.ennismore.com

Shout Outs

• Dave Cairns
• Dror Poleg
• Anthony Slumbers
• Jamie Russo
• Tushar Agarwal at Hubble
• Keith Evans
• Jeff Shapack
• John Preece at Hub Australia
• Simon Sinek Infinite Game: https://www.youtube.com/watch?v=3vX2iVIJMFQ

About Ian Minor

https://www.linkedin.com/in/ianminor/

Ian Minor is Chief Operating Officer for neospace, an upscale Space-as-a-Service brand in Aberdeen Scotland, offering a work, rest and play concept. Ian is a future of work and hospitality specialist who partners with CEOs, enterprises, and start-ups to create inspiring collaborative workspaces and hospitality operations from concept development and design through project management to operation. Committed to developing destination experiences where members can get on with the work that matters, Ian is regarded as a thought leader who develops and operates the very best of collaborative member workspaces.

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

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Sandra Panara, Director of Workplace Strategy at Relogix, and Robert Kenward, Chief Talent Officer and co-founder of YOU search and select, joins Bold Founder, Caleb Parker, to bring their different perspectives to the future of work conversation.

1. Should not being in the office be an excuse for not building relationships?
2. Will society fall back on tradition because that's what's worked in the past?
3. Will the office continue to be central to creating culture going forward?
4. Is establishing and maintaining culture more about proximity, or is it about curating an environment where people feel they belong?

In this episode we talk about the pros and cons of flexible working, the feeling of forced cultures, and how companies and talent should be aligning on shared values.

Tune in to hear how they (respectfully!) dual it out!

Connect with Sandra Panara on LinkedIn

https://www.linkedin.com/in/spanara/

Connect with Robert Kenward on LinkedIn

https://www.linkedin.com/in/robertkenwardeventprofs/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, emailpodcast@workbold.co

Value Bombs

• We are seeing the hospitality and commercial real estate industries colliding – Caleb Parker
• We don't have to agree on everything, but dialogue and listening are key to understanding – Caleb Parker
• I think the future is the hybrid working and hybrid for me is a mix of what the employer needs and also what candidates need – Robert Kenward
• The Monday to Friday 9-5 is gone, it’s dead. And I think that's a wonderful thing that should be celebrated – Robert Kenward
• I think that flexible working has always existed. It's just never been formalized and as widely enjoyed by people as much as it has been in the last two years – Sandra Panara
• Some companies are using flexible working as a talent attraction & retention tool, and to compete with other companies that are going after the same talent – Caleb Parker
• What you'll start to see is hybrid working as talent attraction, but it needs boundaries – Robert Kenward
• Flexible working should be a personal choice - Sandra Panara
• Decentralization of the office might mean the same amount of space, but just better distributed to address some of the pain points that have been raised by the pandemic – Sandra Panara
• If you're not offering flexible working then you will lose talent – Robert Kenward
• Flexible is two way and the employer has to have a say in it – Robert Kenward
• People don’t achieve great things on command – Sandra Panara
• Companies need to trust their employees more– Sandra Panara
• Management is still managing based on old school thinking that you have to be in the office because that makes managing people easier – Sandra Panara

Resources

• Relogix website www.relogix.com
• YOU search and select site www.yousas.co.uk
• Robert’s events industry jobs board: The Hub.jobs https://www.thehub.jobs/cm/employers/about
• Sandra’s podcast: Let's Get Real

Shout Outs

• Fay Sharpe
• Gabby Austen-Browne

About Sandra Panara

https://www.linkedin.com/in/spanara/

Sandra is Director of Workplace Insights and Strategy at Relogix, who help companies transform the experience of work using data to inform workplace professionals on space utilization and employee engagement as they transform offices for hybrid working. Sandra has both a deep and wide understanding of corporate real estate and technology with over 25 years hands-on experience, and she applies non-traditional approaches to extract deep learning from the most unsuspecting places in order to drive strategy. Her expertise ranges broadly from commercial real estate portfolio research, analytics and insights, workforce planning, space and occupancy planning, and work place strategy.

About Robert Kenward

https://www.linkedin.com/in/robertkenwardeventprofs/

Robert is Chief Talent Officer, and co-founder of YOU search and select, a talent acquisition firm for the events industry here in the UK. Robert has over 20 years experience in the recruitment and events sectors, and brings a unique perspective of hiring from all angles as a candidate, a client, and a recruiter. He brings an honest and pragmatic approach to recruitment, matching the personal and career aspirations of candidates to a company's business growth plans. In 2020, he launched The Hub, a global and industry specific people in jobs board to help people in the events industry find work, and for employers and recruiters to find the right industry specific talent. He also helps agencies attract and retain director and C-level talent by providing #executivesearch and selection services through his specialist recruitment business, Fitability®. This bespoke programme enables Robert to match a candidate’s personal and career aspirations to a company’s growth plan which in turn supports retention.

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

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Nella Pang, founder of Omega Real Estate joins Bold Founder Caleb Parker to share her story of transitioning from JLL to launching her own office real estate business during a global pandemic. We find out why Nella is not just a believer in Space-as-a-Service, but also a customer! She gives us insight into the changing requirements from her office customers and how she is supporting them across the UK as they prepare for post pandemic working.

Connect with Nella Pang on LinkedIn

https://www.linkedin.com/in/nella-pang-mrics-0m3gar3/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, emailpodcast@workbold.co

Value Bombs

• The days of control management ended when the pandemic started - Nella Pang
• Technology has allowed us to work from anywhere and flex around our family
• The future is flexible – Caleb Parker
• Having that flexibility means that we don't actually lose people out of the industry – Nella Pang
• Many employers think they need the same structure as before the internet was created, but there are a lot of forward thinking companies – Caleb Parker
• I'm a massive advocate for promoting the hybrid way of working – Nella Pang
• It's about creating that trust and that culture to create that flexibility – Nella Pang
• Every company is handling their real estate differently, depending on what sector and the culture of that they're trying to instil in their business – Nella Pang
• I'm in business to support and champion entrepreneurs because I believe they help make the world better – Caleb Parker
• For these companies that aren't fast growing and have lots more people coming in to their business, I think that we're going to see a reduction in footprints – Caleb Parker
• These new ways of working are compelling many businesses to acknowledge the silver lining in the pandemic and assess what is vital, and eliminate tasks or projects which waste time and resources – Nella Pang
• It’s interesting to see how this change in demand is going to require a mindset change from the traditional world – Caleb Parker
• We're definitely at a pinnacle moment where technology can transform the way that real estate works to make a business more efficient – Nella Pang
• To understand the future of offices, it's really important to understand individuals or the end user wants and needs from their workspace – Nella Pang
• We are finding a number of serviced and coworking operators that are expanding and taking space in rural locations to provide that community network – Nella Pang
• Space has to support agility and collaborative working, which provides people with that high quality service – Nella Pang
• Landlords have to differentiate themselves through the service they offer – Nella Pang
• Operators that offer Space-as-a-Service have the ability to support many businesses to mobilise quickly and drive an ecosystem that helps everyone do well – Nella Pang
• Ultimately if we grow the economy then we all flourish – Nella Pang

Resources

1. Nella’s LinkedIn: https://www.linkedin.com/in/nella-pang-mrics-0m3gar3/
2. Omega RE website www.omega-re.co.uk
3. Megan Witherspoon's post on LinkedIn
4. Headway App for resources on Self Growth, Productivity & Business

Shout Outs

• Refinitiv
• Old Bond Store and it’s founder Liam Doe
• Megan Witherspoon VP of Communications for Altria
• Headspace Group Coworking Space
• Dave Cairns at CBRE
• JP Morgan

About Nella Pang

https://www.linkedin.com/in/nella-pang-mrics-0m3gar3/?originalSubdomain=uk

With over 16 years experience in the Commercial Property Market, Nella has worked for Vail Williams, BNP Paribas Real Estate, and Jones Lang LaSalle Limited. She has also acted for a wide range of clients from major pension funds to private investors, small businesses and individuals. While on secondment with Refinitiv, she gained a new perspective on standard agencies and an insight into alternative ways of operating and cultures. Nella was responsible for handling their EMEA portfolio (which included 66 countries) and advised on the full cycle of Real Estate from acquisition, dilapidation, rent reviews, serving notices, lease negotiations and project management. Nella founded and is Managing Director of Omega Real Estate, whose aim is to provide property solutions to Landlords and Tenants with innovation and helps with all aspects of commercial acquisition and disposal across the South of England.

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

View Details

Massive THANK YOU to Caitlin Rozario over at Metrikus for giving me a platform to talk about BOLD and being more than just “the podcast guy” (See Part 1 & 2 under resources below)

James Lass, Head of Special Transactions and Fund Manager at Mayfair Capital, joins Bold Founder Caleb Parker to discuss what keeps Mayfair up at night, how they are dealing with the rapid pace of change in office customer demand, and the changing risk profile of office assets. James speaks candidly about his take on Space-as-a-Service and gives some insight into their future-leaning investment strategies.

Connect with James Lass on LinkedIn

https://www.linkedin.com/in/james-lass-176b1026/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, emailpodcast@workbold.co

Value Bombs

• With real estate becoming more operational, it's becoming more of a risky investment, but if this is what customers want today, then not being operational becomes a risky investment – Caleb Parker
• It doesn't surprise me that we saw a big bounce back in numbers coming in. The office isn't dead, it's just continuing to evolve – James Lass
• We know that the occupiers of workspace want greater flexibility and not all of them want to find 20 year leases – James Lass
• It's about putting the end user of our assets front and centre and understanding what they need and then working back from there – James Lass
• If you're not servicing a customer, you're not giving them what they need, then your ability to maintain secure income streams is diminished – James Lass
• As an industry we continue to adapt and find ways of making workspaces more appealing – James Lass

• If the office isn't providing an experience that helps people feel taken care of and be most productive in, then people are just going to stay home – Caleb Parker

• The end user continues to demand more from their building and from the owner which I think that the industry is largely getting their head around – James Lass

• I've always found value outside of the CBD – James Lass
• The starting point for us is we have to be in a position where we can create interesting space – James Lass
• Workspace ultimately has got to be a building that you can walk in and know that you can transform into somewhere that you'd like to spend time – James Lass
• A key part of our strategy is to reuse assets rather than knock them down and start again - James Lass

Resources

• James’ LinkedIn
  https://www.linkedin.com/in/james-lass-176b1026/

• Forge Woking Asset

• Caleb’s interview with Metrikus:
  Part 1:
  https://www.metrikus.io/blog/metrikus-meets-caleb-parker-founder-bold

Part 2:
https://www.metrikus.io/blog/metrikus-meets-caleb-parker-founder-bold-2 * Exponential View Podcast with Azeem Azhar

Shout Outs

• Caitlin Rozario at Metrikus
• Anthony Slumbers and Dror Poleg from Real Innovation Academy
• Darren Graver from Wise
• Derwent London
• LETI (London Energy Transformation Initiative)

About James Lass

James joined Mayfair Capital as Head of Special Transactions and Fund Manager in January 2020 from Trilogy Real Estate, a niche developer operating in London and Manchester. Prior to that, he spent 12 years at Schroders where he was Fund Manager for the Schroder UK Real Estate Fund between 2012 and 2018, having previously been the Head of Business Space Investment. He has also sat on the European Real Estate Executive Committee and Investment Committee. James moved to Schroders in 2006 from private practice where he had held investment advisory roles, he worked at Savills between 2003 and 2006 and at Allsop between 2000 and 2003. He is a member of the RICS, Investment Property Forum and British Council for Offices.

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

View Details

Darren Graver, Global Workplace Lead at Wise, joins Bold Founder Caleb Parker, to share how his team has recently repurposed their offices for post-pandemic working. We learn about Wise’s flexible working policy, and why companies should embrace working from anywhere, including some tips for those leaning in this direction.

We also hear why Darren still believes in the workplace, but how he expects work from anywhere to impact corporate real estate portfolios.

Darren gives us a peek inside his mindset for creating dynamic workplaces, including his "scientific process" as well as what tech is needed to get it right.

Connect with Darren Graver on LinkedIn

https://www.linkedin.com/in/darren-graver/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, emailpodcast@workbold.co

Value Bombs

• 80% of our employees want to come into the office zero to three days a week – Darren Graver
• I call it “workplace without borders” – Darren Graver
• Since launching our hybrid working model in November last year, we've seen over 21,800 remote working days of employees working from anywhere in the world outside of their home office country – Darren Graver
• Many of our employees are living in countries where their families aren't based and allowing them to work from anywhere means they can go home and spend really valuable time with family members – Darren Graver
• Workplace without borders, letting people work anywhere and empowering your people is a massive cultural shift – Caleb Parker
• We work with a philosophy of autonomous teams. So we empower our teams to make decisions, we empower them to decide what problems to solve – Darren Graver
• When you are younger member of staff living in larger cities, actually having access to space at home can be quite difficult – Darren Graver
• Every organization is at different maturity levels, is at different places in its growth. What's right for a start-up is going to be very different to what's right for a publicly listed company – Darren Graver
• We need to be changing the way we think about the workplace and putting the customer at the centre of the universe – Caleb Parker
• We need to be able to be comfortable with that mentality of failing fast and learning from those mistakes, and then adjusting and going again – Darren Graver
• I'm really excited about how you can use technology and modular furniture solutions to create this demand-lead space. I think that's the future - Darren Graver
• In terms of proper hardware for supporting dynamic workplaces, I think sensors are really the future here – Darren Graver
• What happens if some people don't want to work from home? And my answer is, talk to your people, talk to your employees, ask them questions – Caleb Parker
• When we think about space needs, I think it's just about reshaping the spaces that teams have within the building – Darren Graver

• I read this stat that we are adding the equivalent of New York City to the planet every 34 days – Darren Graver

• In terms of landlords and looking at it more holistically from a real estate perspective, I do think we'll see more like amenity rich offerings without doubt – Darren Graver

Resources

1. Why we introduced a hybrid model of flexible working at Wise
2. Ed Catmull’s book that Darren references, “Creativity Inc: Overcoming Unseen Inspiration”

Shout Outs

• Andrew Farah CEO of Density
• Kaptivo
• Liam Doe founder of the Old Bond Store
• Chris Early at Telefonica

About Darren Graver

https://www.linkedin.com/in/darren-graver/

Darren Graver is Global Workplace Lead at Wise, a publicly held fintech company listed on the London Stock Exchange (formerly TransferWise). Since their founding in 2011, The London based fintech company is a fast growing customer for the office industry. Darren is responsible for designing and executing the company's global workplace strategy across 21 offices. On a day-to-day basis, Darren incorporates industry-leading practices including the design of future workplace environments, introduction of workplace technology, programme and change management.

Prior to his role at Wise, Darren managed the end to end real estate process for global life sciences company, Abcam, while executing on their global corporate real estate strategy to support organic and acquisition growth. Darren is regularly engaged in the future of work conversation and recently reopened the 6th floor of the Wise #london office following a full refurbishment that focused on inclusivity, ergonomics, sustainability, wellbeing and flexibility

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

View Details

Dan Harvey, Vice Chairman of CBRE joins Bold Founder Caleb Parker, and guest host Dave Cairns of CBRE to discuss the polarization around the future of work and the inflection point that will check mate finite thinkers. We hear about the evolution of cities and work, how NFT’s could encourage certain types of employee behaviour, and Dan shares who he believes may soon rest with the dinosaurs…

Connect with Dan Harvey on LinkedIn

https://www.linkedin.com/in/dan-harvey-ba7ba726/

Connect with Dave Cairns on LinkedIn

https://www.linkedin.com/in/dave-cairns-5644a233/?originalSubdomain=ca

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, emailpodcast@workbold.co

Value Bombs

• What continues to astound me 18 months and beyond into this whole (COVID) debacle, is how divided we remain in the industry and among companies at large about the future of work – Dave Cairns

• This idea that collaboration can only happen in the office, is just not complete – Dan Harvey

• This pandemic is a complete system shock. It's unlike anything I've ever experienced in my lifetime. It's personal, it's professional and it's global – Dan Harvey

• We're at a moment where we need to think about what living in the future is and what do we notice that's missing that we need to have? – Dan Harvey

• The innovators, the creators, the knowledge workforce has a lot of power in their labour and they have choice – Dan Harvey
• We have accelerating exponential God-like technology raining down on us. Some of it generates new categories of goodness, and some of it is generating new categories of harm – Dan Harvey
• We are sapiens, we are tribes, we gather, there's a social component that's physical – Dan Harvey
• If ideas and insights sound plausible now, it means you're not living in the future – Dan Harvey
• The future of the great diaspora of workplace and work force may end up being a real help in the de-densification of this connection of “everybody has more than me and how do I step on them to get it?” - Dan Harvey
• This pandemic has shown us is that we can have relationships and build relationships that are really digitally based – Dan Harvey
• Cities changed our relationship to want. Density, the pressing together, it developed a form of scarcity that was articulated in the language of aspiration, jealousy and desire rather than absolute need – Dan Harvey
• The World Economic Forum is predicting that by 2050 70% of humans are going to live in cities – Dave Cairns

Resources

• Dan’s article: The Case for Social Tokens and NFTs in Enterprise Culture.
• Anthroplogist James Suzman’s book Work: A History of How We Spend Our Time

• Tristan Harris podcast Your Undivided Attention.

• Ben Horowitz’s book “What You Do Is Who You Are”

• Pivot podcast by Kara Swisher and Scott Galloway

• Masters of Scale podcast with Reid Hoffman
• The Weekly Take from CBRE podcast

Shout Outs

• Salesforce
• Lisa Picard CEO of EQ Office.
• Ben Horowitz co-founder of Andreessen Horowitz
• Spencer Levy Global Chief Client Officer at CBRE

About Dan Harvey

Dan grew up delivering workplace in the primordial soup known as the San Francisco Bay Area. He has been on the field of play watching and being part of birth of the internet and cloud computing companies from Patient Zero to the massive tech platform companies we have today. As a Vice Chairman at CBRE, Dan’s client are Fast Sector innovation companies where software, mobility and AI are driving rapid disruption of Slow Sector enterprises. He brings breakthrough insights to delivering dynamic phygital workplace that is a force multiplier for talent density and vibrant culture.

About Guest Host Dave Cairns

Dave Cairns started his career at CBRE in 2012 after being a professional poker player where he was ranked as one of the top 100 online tournament players in the world for a time. Since then, Dave has become a thought leader within the commercial real estate industry with global recognition. He is an avid content creator on LinkedIn, who is highly respect by his peers, and has received over 1 million views in 2020 alone.

Working alongside his team, Dave’s focus is on working with high growth companies in the tech sector, Space as a Service Operators (#SPaaS), and with financial services firms on a local, national and global level. Dave also leads a partnership with Deloitte on their Technology Fast 50 program, advising many of Canada’s fastest growing technology companies on their real estate requirements. He is also the co-founder of CBRE Forward, a platform designed to showcase the fastest growing tech companies in Canada.

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

View Details

Michael Cockburn, co-founder and CEO of venture-backed Desana joins Bold Founder Caleb Parker, to talk about how the Desana platform is supporting global corporates and scaleups as they transform into hybrid companies, while maintaining the human connection we need to thrive.

Michael talks about the changing nature of knowledge work and how management and work culture is evolving. He explains why enterprise companies are driving demand for flexible workspace, what the supply side of market needs to do differently, and why venture capital investors have backed his vision for the future of commercial real estate.

Connect with Michael Cockburn on LinkedIn

https://www.linkedin.com/in/michael-cockburn-41316997/?originalSubdomain=uk

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• The main problem you're trying to solve with office space is how you meet the needs of the people that work for you– Michael Cockburn

• The office will be an important tool in the platform of work - but not the same way as it has been historically – Caleb Parker

• Commercial real estate or office space in particular has its roots in people – Michael Cockburn

• I believe in plus not versus – Caleb Parker

• People talk a lot about how flexible workspace operators have got a lot to learn from hospitality, and they definitely do – Michael Cockburn

• We're seeing a lot of companies moving to sharing models for desks within their own buildings – Michael Cockburn

• The bigger the problem, the bigger the opportunity – Caleb Parker

• Our two real focuses are enterprise and very high growth technology companies – Michael Cockburn

• I can foresee there being a real need for flexible workspace as an amenity to every substantial asset – Michael Cockburn

• A lot of companies since the pandemic have proven that they can give people more trust, more autonomy, and that they enjoy that trust and autonomy – Michael Cockburn

• Those that don't embrace this move towards more data driven occupancy solutions, I think will be ultimately left behind – Michael Cockburn

Resources

• Desana website

www.desana.io

• Michaels LinkedIn

https://www.linkedin.com/in/michael-cockburn-41316997/?originalSubdomain=uk

• How I Built This podcast

https://podcasts.apple.com/gb/podcast/how-i-built-this-with-guy-raz/id1150510297

• Masters of Scale podcast

https://podcasts.apple.com/gb/podcast/masters-of-scale-with-reid-hoffman/id1227971746

• Akimbo: a podcast by Seth Godin

https://podcasts.apple.com/gb/podcast/akimbo-a-podcast-from-seth-godin/id1345042626

About Michael Cockburn

https://www.linkedin.com/in/michael-cockburn-41316997/?originalSubdomain=uk

Michael Cockburn is the CEO and co-founder of Desana. The Edinburgh based entrepreneur helps companies facilitate flexible working sustainably by giving them seamless access to high-quality workspaces through Desana. Desana is a flexible / hybrid workspace platform for global employers. Staff can choose to work from their employer’s own buildings or from Desana’s fast growing global network of workspace operators in 90 cities across 42 countries, and they give companies the ability to curate which spaces can be accessed by any member of staff. Michael co-founded the company with COO Steve Jeans back in 2016, and has gone on to raise nearly $5M in venture capital from a consortium of international investors including Accel, Techstart Ventures & BGF in the UK & Ireland, German-based Proptech1 Ventures, and Canadian-based GroundBreak Ventures.

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

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Chris Herd, Founder & CEO of Firstbase, joins Bold Founder, Caleb Parker, to discuss remote first mentality and the future of office work.

You may know Chris from his consistent social media posts, but in this episode you’ll get to understand Chris’s vision for the #FutureOfWork - where he expects more people will be empowered to do better work than ever before - and why so many office customers (including BILLION DOLLAR global corporations) have chosen his company to help them evolve into a remote first or hybrid work model.

Coming off a $13M dollar Series A round led by Andreessen Horowitz, we learn how Firstbase is building an "AWS for the physical world", what superpowers knowledge based workers need, the risks to going remote and tips to getting it right.

Caleb asks Chris whether he expects companies to go back to the office full-time, and gets a surprise answer.

Connect with Chris Herd on LinkedIn

https://www.linkedin.com/in/chrisherd/

Connect with Caleb Parker on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• Almost everyone will spend some time in the office – Chris Herd

• The data coming out is saying that 90 plus percent of people want to work remotely at least one or two days a week – Chris Herd

• I'm a big believer in the benefits of remote work and remote being a tool in the platform of work – Caleb Parker

• There are always going to be certain things where being in-person, whether it's quality of communication, quality of collaboration for certain things, is going to be better – Chris Herd

• In the past, work had been designed for the collective. Looking forward, the future of work is really about choice – Chris Herd

• As leaders, we have to listen first and understand and empathize with people, so we can create the culture that works – Caleb Parker

• The reality is a lot of habits and behaviours have calcified super deeply and many people see that they've had a massive quality of life upgrade – Chris Herd

• Remote for some has been a saviour – Caleb Parker**

• As millions of people get exposed to normal remote working, instead of pandemic remote working, many of them will realise that they want a lot more remote work than they may necessarily have expected – Chris Herd

• You're giving superpowers to companies who want to make sure that their teams are successful working remotely – Caleb Parker

• The reality is there is going to be this combination approach, which is focused on choice for the individual, but spread across multiple different locations – Chris Herd**

• To attract and retain the best talent to grow faster, if you don't embrace flexible working, workplace choice, remote then you're going to lose opportunities to attract that talent – Caleb Parker

• What companies require are really easy and efficient ways to set up support on scale remote teams globally – Chris Herd**

• Remote first organizations should be the most inclusive, diverse and accessible in history – Chris Herd

Resources

• Chris’ Linkedin

www.linkedin.com/in/chrisherd

• Chris’ Twitter

@chris_herd https://twitter.com/chris_herd

• Firstbase website

www.firstbasehq.com

About Chris Herd

https://www.linkedin.com/in/chrisherd/

Chris Herd is the founder and CEO of Firstbase, an all-in-one provisioning platform that lets companies provide all the practical equipment remote workers need at the touch of a button. He believes that replicating office working styles remotely rather than leveraging the advantages of remote will lead to bad outcomes. The synchronous-first instantaneous gratification that adult kids club offices encourage destroys productivity, while remote empowers workers to do deep focused work without distraction. The latter is what he passionately believes needs to emerge for remote to deliver on its promise.

Previously Chris founded a remote-first FinTech startup and installed physical equipment in the most remote environments on the planet. He regularly shares his thoughts on remote through twitter, his blog, and speaking engagements.

Sponsors

Fortune Favours the Bold

Bold works with forward thinking landlords, asset managers & enterprise to create & manage workplace communities for entrepreneurs & innovators to dream, create, share, & succeed.

We merge property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

For full episode transcript please visit https://workbold.co.uk/podcast/

View Details

Melanie Jones and Todd Simpson, from Berkshire Hathaway company CORT, join Bold Founder, Caleb Parker, to discuss Furniture-as-a-Service (FaaS).

In this episode Melanie shares how the term Furniture-as-a-Service was coined, then her and Todd go on to tag team some real life examples of how landlords are partnering with CORT to deliver value to their mutual office customers. We dive into some high level numbers, cover sustainability, and the circular economy.

And Caleb's favorite part of this episode of course is how CORT is leaning into the future with their new digital solutions that help landlords close deals faster.

Connect with Melanie Jones on LinkedIn
https://www.linkedin.com/in/melaniejonesebb/

Connect with Todd Simpson on LinkedIn

https://www.linkedin.com/in/todd-simpson-329b188/

Connect with Caleb Parker on LinkedIn
https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• The simple description for Furniture-as-a-Service is that it's a subscription-like approach that provides an access to furniture instead of ownership – Melanie Jones
• It comes down to flexibility and choice for the tenant – Todd Simpson
• The more we can go into access versus ownership, I think the more likely a company can be successful – Caleb Parker
• Imagine everything you needed in an office environment, available in any quantity for almost any length of time, that you can change your or switch out at any time – Todd Simpson
• The business environment is more volatile than it's ever been. And so, planning 10-20 years ahead is not going to be a thing in the future – Caleb Parker
• Our offering, which is truly circular, has a place in this conversation as we try to make significant steps to help our world – Melanie Jones
• We're bringing the commercial real estate industry additional tools, additional solutions that they can use to close more business – Todd Simpson
• There are additional costs and burdens that come from owning furniture. I think a lot of companies aren't really considering those costs when they make a purchase – Todd Simpson
• A company may say that they're willing to pay a certain premium to have flexibility, so they don't interfere with the business agility, or the high financial cost of getting a real estate decision wrong – Melanie Jones
• We have customers where they want to expand and explore new markets, but they use subleases and they use Furniture-as-a-Service to get a foothold in the market to stay flexible – Todd Simpson
• If it's something that's flexing and changeable, reduces risk and capital, then Furniture-as-a-Service must be on the table in the conversation – Melanie Jones
• The most common scenario I'm seeing going forward, is that operators are going to take a hybrid approach to owning and renting furniture - Todd Simpson
• Before COVID, densification was the huge thing. Well, it's not the huge thing now – Melanie Jones

Resources

• Upstarts by Brad Stone book recommended by Melanie:
  https://www.amazon.co.uk/s?k=the+upstarts+brad+stone&adgrpid=119907307880&gclid=EAIaIQobChMI9vu93JuJ8gIVZGHmCh0N4wFXEAAYASAAEgKEsPD_BwE&hvadid=496680604976&hvdev=c&hvlocphy=1006565&hvnetw=g&hvqmt=e&hvrand=4725473440798133617&hvtargid=kwd-300366608349&hydadcr=11465_1841697&tag=googhydr-21&ref=pd_sl_26ua497rj_e
• Melanie’s PropModo Article:
  It Takes A Village To Create A Flexible Office
  https://www.propmodo.com/it-takes-a-village-to-create-a-flexible-office/
• The Real Innovation Academy
  www.realinnovationacademy.com
• 4site
  www.4sitebycort.com
• Alex Edds article part 1
  https://blog.cort.com/workplace/the-sustainable-innovative-future-of-commercial-real-estate/
  Alex Edds article part 2
  https://blog.cort.com/workplace/the-sustainable-innovative-future-of-cre-part-2/

About Melanie Jones

Melanie is a passionate leader supporting change in commercial real estate, in how furniture is utilised in buildings & the workplace. Melanie is CRE at CORT, in her role supporting teams in the commercial real estate industry, Melanie focuses on building awareness and sharing strategy around a furniture access rather than an ownership approach to the workplace and in buildings. CORT's Furniture-as-a-Service™ (#FaaS) provides flexible furniture for flexible space. This supports positive cash flow, reduce CAPEX, and leave all options on the table during times of uncertainty. Nationally I collaborate with CRE leaders in offering concepts to support change and provide flexibility for their tenants and building owners.

CORT’s Furniture-as-a-Service™ "subscription-like" approach is about access rather than ownership. Clients utilizing our many, many millions of $ of furniture help the planet because it's sustainable and circular, it supports cash flow, it's on-demand, and fast. We help reduce risk. The model is ideal for swing space projects, spec suites, flexible space, sublease situations, short-term office leases (1-3 years), asset-light operations model, incorporating into sustainability plans and any situation where a customer (landlord/occupier) has unknowns. Melanie considers herself an FaaS activist and a frequent writer and speaker on the subject

About Todd Simpson

Todd Simpson is a Managing Director, Strategic Business Development at CORT and is based in Chantilly, Virginia. CORT focuses primarily on furniture rental to apartment communities, students, the military and office spaces. Their mission is to be an indispensable resource to people who are looking to make a house a home, an office a great place to work, and an event a memorable celebration.

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

View Details

In this episode Caleb, Jonathan and Dave talk about COVID’s impact on the office market, the hybrid work model, whether companies will shrink their office footprint as a result, and what customers are saying they want from office buildings going forward.

Jonathan Pearce from Canadian based real estate investor and developer Ivanhoé Cambridge, who manage of billions of dollars worth of assets globally, joins Bold Founder, Caleb Parker, to discuss COVID’s impact on the office market, the hybrid work model, whether companies will shrink their office footprint as a result. They talk about what customers are really saying they want from office buildings going forward and how Space-as-a-Service can bridge the growing gap between supply and demand. They are joined by CBRE’s Dave Cairns, a prominent thought leader within the commercial real estate industry.

Connect with Jonathan Pearce on LinkedIn
https://www.linkedin.com/in/jonathan-pearce-7b7b3b1b/

Connect with Dave Cairns on LinkedIn

https://www.linkedin.com/in/dave-cairns-5644a233/

Connect with Caleb Parker on LinkedIn
https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• Quality will trump commodity – Jonathan Pearce
• I believe the office has a major role to play in the platform of work – Caleb Parker
• If the office going forward is simply a desk and a chair, that just isn't going to be good enough. There needs to be a compelling value proposition, a reason to come in, different types of spaces, maybe an environment that people are going to miss when they're not there – Jonathan Pearce
• We've reached an unparalleled and unprecedented era of polarisation. Some companies leaning into a future of workplace choice and others hoping for a return to the old ways of working – Caleb Parker
• I fundamentally believe that COVID has changed the job market forever – Dave Cairns
• Everyone's heard of following the money, but we're trying to follow the people – Jonathan Pearce
• Over the last 14 months, we've demonstrated that technology supports remote work – Jonathan Pearce
• CBDs and those prime locations are going to be more important than ever – Dave Cairns
• It all begins and ends with listening to the customer - Jonathan Pearce
• People will be much more judicious with their time, and have interactions with a sense of purpose – Jonathan Pearce
• It always baffles my brain that commercial real estate is the only sector that I can point to that doesn't currently solve all of their customers problems for them – Jonathan Pearce

Resources

• Dave Cairns article:https://www.linkedin.com/pulse/what-cure-workplace-pandemic-dave-cairns/

• Dave Cairns #WorkBold Podcast Episode:
  https://workbold.co.uk/why-is-cbre-forward-cofounder-all-in-on-space-as-a-service/

• Pontus Kihlman’s LinkedIn:https://www.linkedin.com/in/pontuskihlman/

• Ivanhoé Cambridge “Do You Miss The Office?” Podcast https://www.Ivanhoécambridge.com/en/news/podcasts/

About Jonathan Pearce

Jonathan Pearce is responsible for leasing across Ivanhoé Cambridge’s Office and Industrial platforms in North America. He is also Co-Head of Development for Ivanhoé Cambridge’s Office & Industrial asset classes. His responsibilities include leasing for all owned (managed and non-managed) office and industrial properties and developments in Canada and the Continental US, currently comprising more than 120 million square feet in multiple markets, which include: Toronto, Montreal, Calgary, Chicago, New York, Boston, Atlanta, Charlotte, Mexico City, Houston, Dallas, Tampa, Jacksonville, Nashville, Salt Lake City, Denver, and Greater Los Angeles and the Inland Empire.

Ivanhoé Cambridge currently has five office developments under construction or pre-development in the Americas in the following markets: Toronto, Dallas, Denver, Houston and Mexico City, and a variety of industrial projects under development across the United States.

Jonathan has more than 25 years of experience in office & industrial leasing and the sale of corporate investment assets in multiple markets. He also holds a BSc. (Hons) in Urban Land Economics and is a Professional Associate of the Royal Institution of Chartered Surveyors.

About Dave Cairns

Dave Cairns started his career at CBRE in 2012 after being a professional poker player where he was ranked as one of the top 100 online tournament players in the world for a time. Since then, Dave has become a thought leader within the commercial real estate industry with global recognition. He is an avid content creator on LinkedIn, who is highly respect by his peers, and has received over 1 million views in 2020 alone.

Working alongside his team, Dave’s focus is on working with high growth companies in the tech sector, Space as a Service Operators (#SPaaS), and with financial services firms on a local, national and global level. Dave also leads a partnership with Deloitte on their Technology Fast 50 program, advising many of Canada’s fastest growing technology companies on their real estate requirements. He is also the co-founder of CBRE Forward, a platform designed to showcase the fastest growing tech companies in Canada.

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

View Details

Joe Walton, Cofounder and Managing Partner of London-based Fight or Flight, a dynamic B2B media company helping brands raise the pulse and give people goosebumps, joins Bold Founder, Caleb Parker, to discuss the challenges of growing a business during a lockdown, benefits of remote and why he plans to have an office for his team post pandemic.

Enterprise companies make all the headlines, but they employ just 40% of the UK population. 60% of UK employees work for SMEs (small to medium sized businesses). It’s time SMEs like Fight or Flight get some airtime.

Joe Walton has a “Challenge the status quo” mindset.

He says “building a business used to be synonymous with having an office - not anymore.”

"Virtual meetings level the playing field for new companies when pitching" and remote working has enabled Joe to hire senior talent who he wouldn’t have considered in a pre-pandemic world.

But, Joe still believes the office has tremendous value and will be an important tool for his company's business growth.

In this episode Caleb and Joe talk about challenges of establishing company culture, how to engage team members about workplace, testing flexible work policies and how workplace brand plays a role in deciding where to work.

Connect with Joe on LinkedIn
https://www.linkedin.com/in/joegileswalton/

Connect with Caleb on LinkedIn
https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• Launching a business during the pandemic has levelled the playing field for businesses pitching new clients
• Clients now have to make a decision based on the way someone looks and sounds on Zoom, not by how flashy their office is
• The flashy office can work against companies when clients feel that their budget might not match that of the partner they are seeking to work with
• Holding virtual meetings with partner organisations has produced more clarity for clients because it enables them to focus on the things that matter when selecting partners, which is quality people that you trust, that you believe can get the job done for you
• The pandemic has enabled the recruitment and employment of international staff which would not have been feasible or conceivable before working virtually
• The office is distracting for extroverts
• WFA enables more focus
• The challenges of remote work are culture building, celebrating wins together as a team and missing out on camaraderie
• We are also missing out on learning by osmosis, by watching people within the team, the way they work and modelling their experience and expertise.
• The office helps with learning, training and mentoring
• On return to the office, it will be important that everybody is in at the same time to invest in the culture of the team, whilst retaining flexibility of working from home.
• The feeling of comdadarie is strengthened when everyone is together
• When recruiting new candidates for roles, potential talent will gravitate towards the organisations that correspond to their values and the way they want to work
• Flexibility is key
• Businesses looking for real estate space value flexibility, shorter lease terms to accommodate team growth
• Brand has a huge role in deciding on a workplace
• Brand is not just a logo
• Brand is intrinsically wound up in the space, the ethos, the experience and the community within the building
• The workplace you choose says something about you and your brand
• In commercial real estate right now, there is a much more promiscuous group of customers, who are happy to experiment and happy to try new things
• The old model of signing a long-term lease and thinking you can sit back as a landlord and just collect cheques for the next 10 to 15 years is over. It’s very much hands-on, staying close to the ground with your customer, making sure that you're providing with any evolving your experience with their needs and their desires as they grow, otherwise someone else is going to win them over.

Resources

1. Fight or Flight website
   https://www.fightflight.co.uk
2. Tim Ferriss Podcast on Applehttps://podcasts.apple.com/us/podcast/the-tim-ferriss-show/id863897795
3. Harvard Business Review Podcast on Applehttps://podcasts.apple.com/us/podcast/hbr-ideacast/id152022135

About Joe Walton

Joe Walton, managing partner at Fight or Flight, a B2B agency specialising in integrated communications that deliver emotional and commercial impact. Joe and his cofounders launched the firm in April 2020.

Joe has 15 years’ experience creating and executing international communications programmes for enterprises like Microsoft, BAE Systems, Capgemini, Honeywell, Symantec and IBM, as well as high-growth scale-ups like Tableau, Concur and hybris.

Prior to founding Fight or Flight, Joe spent 13 years at global PR firm Weber Shandwick (where we met in my previous role - more about that later). He was managing director of its technology and B2B practice for the last 4 years. In this role he led a team of 40 consultants in the firm’s London office, and led the IBM-Weber relationship across 40 markets in Europe.

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Michele Schnieder, Senior Vice President of Workplace Services for Salesforce, joins Bold Founder, Caleb Parker to share insight into their recently launched “success from anywhere” program and how her team, who is responsible for the workplace experience for 57,000 employees across more than 100 offices globally, are rethinking the role of their real estate.

Salesforce is a massive customer of office real estate.

In this episode we learn that Salesforce has hired and onboarded 10,000 people throughout the pandemic who haven’t even been into an office yet.

Michele explains how they are using data, and their own Work.com platform to inform how best to make hybrid working seamless for everyone.

Post-pandemic up to 65% of their workforce will work in a hybrid capacity, and 20% of the workforce will work from home permanently (up to 85% NOT working in an office every day).

We find out what impact this has on their global real estate portfolio, and how they’re repurposing their spaces for new ways of working.

Connect with Michele on LinkedIn:
https://www.linkedin.com/in/micheleschneider/

Connect with Caleb on LinkedIn:
https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

Remimaging the office

• Salesforce recently launched “Success from anywhere” as they begin opening their offices around the globe
• This enables their teams to choose where they work by making hybrid working seamless for everyone
• This new approach was created after asking their teams what capacity they want to return to the office
• 20% of the workforce will work from home permanently
• Up to 65% of the workforce will work in a hybrid capacity
• They’re currently learning in real-time using data from their Australia and New Zealand offices who have returned to the office to inform other markets best practice when opening their offices
• Most people want to use the office to collaborate and work cross functionally
• Type of work in the office: Collaboration, customer meetings, presentations in person
• Type of work at home: Private one on ones chats, focused work
• But the actual use case is job or role related; for example sales and marketing teams have different requirements than engineering teams
• Salesforce expects to reduce desk space and increase collaborative space to host more meetings
• But they do not expect to reduce their overall real estate footprint
• Their forecasted growth in team count offsets any reduction in demand for space, so on aggregate they won’t shrink their office footprint
• WFA policy has been great for increasing access to talent
• Have hired 10,000 people who haven’t even been to an office yet
• The company culture has been an in person culture, so they’ve modified their onboarding process to put more emphasis on introducing people to colleagues quickly

Questions we must ask when enabling Hybrid working

• How do we repurpose space and what tech do we need so teams get the most out of their time in the office
• How can we create equality between in office and distributed team members
• What can we do to enable everyone to feel part of the team

Tips

• Test running all staff meetings virtually
• Meet quarterly in person
• The office becomes the event venue and replaces what used to be offsite events

Resources

1. Global Return to the Office: The Salesforce Approach:
   https://www.salesforce.com/news/stories/global-return-to-the-office-the-salesforce-approach/
2. Creating a Best Workplace from Anywhere, for Everyone
   https://www.salesforce.com/news/stories/creating-a-best-workplace-from-anywhere/

About Michele Schneider

Michele oversees Guest Services, Internal Hospitality & Events, and Building Operations within Salesforce's Global Real Estate organization.

As a physical expression of the company's culture, her team is responsible for delivering world-class workplace experiences, day-in, and day-out for over 57,000 employees across more than 100 offices. Today, she's focused on Salesforce's return to the office strategy and the future of work.

A Salesforce veteran of over 12 years, Michele was previously the Vice President of Strategic Events where she led the company's World Tour, Connections and Salesforce Essentials event programming. (Shout out to my fellow EventProfs out there)

Ad before joining the company, she held marketing and events positions at Cisco and BEA Systems (Oracle). Michele holds a B.A. in Communications from the University of California, Santa Barbara.

Sponsors Fortune Favours the Bold Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Alex Turner, Strategic Advisory for CBRE, joins Bold Founder, Caleb Parker, to discuss his report on Hybrid Working and how it will affect office real estate.

What if the real estate industry taught people how to be successful working remotely? Would that be counter-intuitive?

Instead of standing on our soapbox and yelling for people to come back to our offices,

Would it be more strategic if we helped educate & train people how to lead remote teams, starting with ourselves?

Could teaching a curriculum of new leadership & communication skills, best practices, productivity tools, new way of using office assets be a better value-led approach?

Well, enter Alex Turner.

Alex (and his colleague, Will Wilson from Savills) published a report on Hybrid working, breaking down the benefits of working from an office and working from anywhere - basically how to get the best of both worlds.

We talk about the demands of highly skilled talent, whether companies should repurpose their HQs for new ways of working and what impact will this have on real estate portfolios, and cities?

Alex says “Successful companies need to be online first organisations” and “Corporate real estate is no longer an obligatory line on the balance sheet” BUT he also says “There is still a need for real estate and demand is not going away”

Connect with Alex on Twitter
https://twitter.com/PropTechAlex

Connect with Caleb on Twitter:
https://twitter.com/Caleb_Parker

Disclaimer:
The opinions expressed in this podcast reflect the views of Alex Turner and do not necessarily represent the view of CBRE.

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• The work from anywhere (WFA) movement is underway.
• It’s never been easier to access the best talent from around the world.
• There is too much hype around the word hybrid, and not enough thought about application.
• There are a lot of false paradigms around hybrid working that are not based on real evidence.
• If we give people of choice of when they come into the office, we have to be careful not to slide back into a “rewarding attendance over output” culture.
• It’s dangerous for a company to make the decision to remain 100% office shift to 100% WFA.
• We’re going to see a polarisation of companies who do hybrid well and those who don’t
• Successful companies need to be online first organisations.
• Today, hybrid meetings are not the same as having everyone in the same room, but in the future technology will enable it to feel the same.
• Companies that get hybrid right will ensure time spent remote or in the office is maximised and effective.
• If your office or remote work environment is ineffective at providing productivity and wellbeing benefits, then the same can be said about your workforce.

The Office

• Currently, the office is better for collaboration, socialising, communication, creativity, training and development, enabling certain technical capabilities, preventing isolation, and facilitating corporate culture.

WFA

• WFA is better for concentration, focused deep work, work life balance, wellbeing, finding purpose, feeling of autonomy, and cost savings for both employee and employer.
• Prior to Covid the biggest challenge people faced was their commute.
• We can gain 26 days per year in personal time by reducing commute.

Post Covid this wellbeing benefit will have a massive impact on corporate real estate portfolios.

• Corporate real estate is no longer an obligatory line on the balance sheet.
• More and more corporates are collecting data around their portfolio and how its used. As a result of understanding these data driven insights it’s inevitable that fragmented portfolios will be consolidated and the way occupiers interact with real estate will become more flexible and ad hoc.
• This will result in a reduction of leased office takeup, and an increase in flex office.
• There is still a need for real estate, it just needs to be repurposed to meet demand.
• The cost savings of reducing real estate footprint is not what’s going to drive a company’s success and stock price growth, it’s the culture shift to empowering. workplace choice and being able to attract top talent to help the company grow faster.
• The biggest competitor to physical space is digital space.

Resources

1. Why the hybrid model is hype https://www.proptechonapage.com/the-hybrid-future-of-the-office/
2. They Hybrid Model Breakdown (report) https://www.notion.so/The-Hybrid-Model-Breakdown-707dc27cb2184fd1858260ef387af623
3. Remote work company tracker
   https://lifeshack.io/
4. Alex's Newsletterhttps://www.proptechonapage.com/
5. Charter Cities Podcast
   https://www.chartercitiesinstitute.org/category/podcast

About Alex Turner

Alex Turner is part of CBRE's newly formed Strategic Advisory team. Alex is focused on solving the business challenges that interface with real estate.

His team delivers value to their clients across physical and digital transformations, smart buildings, and major infrastructure projects, such as East West Rail and TFL (Transport for London.)

In his spare time, Alex is also helping to educate and build a global community of blockchain advocates as part of the Committee and Community Lead for the Tech London Advocates

Prior to joining CBRE, spent time with Capita Real Estate and Berkeley Group PLC, where he focused on real estate and planning respectively.

He holds a Masters of Sciences in International Real Estate and Planning from UCL and completed his undergrad University of Liverpool.

Sponsors Fortune Favours the Bold Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Francesca Brady, CEO of AirRated joins Bold Founder, Caleb Parker, to share how her company is helping asset managers improve the wellbeing of their real estate customers, and leverage this to win business.

As more and more companies move to a hybrid world where workplace choice is ubiquitous, customers who are "voting with their feet" will choose to work where they feel most productive, and feel safe and taken care of….especially coming out of the pandemic.

In this episode Francesca and Caleb talk about the importance of good air quality in our offices, why this matters to the customer experience and how LGIM is rolling this out across 2M SqFt of real estate this year.

They discuss the science behind how good air quality affects productivity, we learn what an AirScore is and how customers will choose where they work based on its AirScore, and ultimately how this could affect asset valuation.

Connect with Francesca on LinkedIn:
https://www.linkedin.com/in/francesca-brady-833987108/

Connect with Caleb on LinkedIn
https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• There are health benefits and productivity benefits of good air quality
• People who work in buildings with good air quality are more productive than people who don’t
• CO2 impacts how our brains function - elevated levels of CO2 fogs our brains and reduces cognitive performance
• By monitoring CO2 levels we can action things to improve air quality and keep levels optimum
• It’s the landlord’s responsibility to inform large real estate customers on how best to use their buildings to maintain optimal air quality
• Every asset should have a framework that defines the operational accountability between the landlord and the large real estate customer
• Asset managers should be responsible for improving, monitoring, and maintaining the mechanical infrastructure of their asset
• Building air quality standards are out of date and need to be bumped up
• Buildings that deploy smart technology can optimise based on demand and save money
• Soon tenants will want #AirQuality paremeters secured in the lease
• In the near term, asset valuation could be affected positively by acceleration of leasing campaigns and reduced void periods.
• In the long term, buildings with healthy AirScores will be valued at a premium
• Soon, everyone will be able to test the air quality of a building with their mobile phone

Resources

1. Air in Review Report
2. New rules to improve air quality in office space (The Times)
3. LGIM to bring air quality score to 2m sq ft portfolio (EG)

About Francesca Brady

Francesca holds a Masters degree in Environmental Geoscience from Royal Holloway, University of London; home to some of the world’s leading experts in the sciences. And during her degree, she found specific interest in the topic of indoor air quality (IAQ), so after graduating, she channelled her knowledge and passion for this into her career.

In 2019, she co-founded AirRated to further pursue her interest in the effects of IAQ on the health, wellbeing and productivity of people. Learn more about AirRated at: https://airrated.co

Sponsors Fortune Favours the Bold Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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David O’Coimin, CEO of The DO Company joins Bold Founder, Caleb Parker, to discuss the ingredients of neuro-inclusive spaces, and his workspace invention called Nook.

As Space moves from product to service, it’s crucial that we understand our customers and we put them at the center of the universe. Employees have never been more empowered to tell their companies what they want from their workplace like they are today. When we have the choice, we’re only going to work in an office if that’s where we do our best work.

So it's important to create spaces that give people superpowers, and companies agility.

In this episode David explains the difference between hyper-sensitive and hypo-sensitive people, and why this matters to creating a desired user experience.

We learn about the most important work setting, and how the DO Company makes furniture for offices without having an office themselves.

Connect with David on LinkedIn:
https://www.linkedin.com/in/davidocoimin/

Connect with Caleb on LinkedIn:
https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• Employees have never been more empowered to tell their companies what they want from their workplace
• When we have a choice we’re only going to work in an office if that’s where we do our best work.
• The key to productivity is creating office environments that are connected and flexible so people can tap in and personalise their workspace for the exact work they’re doing in that moment.
• The formula of an inclusive space is the personalisation of office products to individual needs through the integration of digital services into physical products
• Light has a profound effect on our brain's ability to process information, so giving users the ability to control their own lighting impacts productivity
• The ingredients of a neuro-inclusive space include a variety of work settings
• The most important work setting is quiet space

Resources

1. Toby Mildon: https://www.mildon.co.uk/
2. Neurodiversity at Work by Theo Smith (and Amanda Kirby): https://www.amazon.co.uk/Neurodiversity-Work-Performance-Productivity-Neurodiverse/dp/1398600245
3. Kay Sargent, Director of WorkPlace, HOK
   https://www.hok.com/people/leadership/view/kay-sargent/
   https://www.linkedin.com/in/kay-sargent-53b2431
4. The Good Ancestor: https://www.romankrznaric.com/good-ancestor
5. The Next 100 Years: A Forecast for the 21st Century by George Friedman: https://www.amazon.com/Next-100-Years-Forecast-Century/dp/0767923057
6. Quiet: The Power of Introverts in a World That Can't Stop Talking by Susan Cain: https://www.amazon.co.uk/Quiet-Power-Introverts-World-Talking/dp/0141029196

About David O’Coimin

David is Founder and CEO of The Do Company.

He cares about how work, learning and event spaces can help us be better for each other, bring our whole selves to bear and build back better from this anxious challenging situation.

He focuses on inclusivity, improving work/life balance, knowledge sharing, powerful partnerships and being a good ancestor to the future.

He believes that design for the extreme benefits the mean.

Founded in the UK in August 2016, The Do Company exists to deliver smart solutions to the challenges posed by rapidly changing living and working environs.

They do this by creating innovative new products & services – delivering bold solutions which take advantage of fresh mentalities in lifestyle and work-life balance.
The company's first invention is called Nook.
Learn more at www.nookpod.com

Sponsors Fortune Favours the Bold Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Andrew Carne, bp’s Global Workplace Procurement Manager & Ciaran Delaney, CEO of MeetingsBooker.com join Bold Founder, Caleb Parker to share insight into their partnership and how bp has balanced the wellbeing of their team members while maintaining their strategic pillars of safety and sustainability.

Andrew shares how bp is evolving their portfolio strategy for hybrid working to empower their teams and enable success where face to face may be less frequent, but more valuable than ever before.

We hear about how they’ve teamed up with meetingsbooker.com to enable over 10,000 employees to book space for focused or collaborative work (aka meetings with colleagues and customers) either near home or anywhere outside the head office via Meetingbooker’s digital booking tool.

bp did a £250M sale and leaseback deal on their London HQ, then right after did a deal with The Office Group for 50,000 SqFt of flexspace. We find out what signal we should take from that.

The discussion goes on to cover the future of commercial real estate, including how the hospitality and commercial real estate industries are beginning to merge, with space operators and hotels starting to compete for workspace customers and a look at the parallels in the business travel industry.

Watch the video version of this episode here:

https://workbold.co.uk/workbold-podcast-season-4-episode-5

*Special shout out to Skift for publishing an early preview of this episode. Skift is the most influential media brand in the global travel industry, also known as the daily homepage of the global travel. As of last year Skift is a fully-distributed company with no physical offices, and teams across various parts of U.S., Europe and Asia. Thank you Rafat Ali and team!

LinkedIn

Connect with Andrew on LinkedIn

Connect with Ciaran on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• There is considerable change ahead
• bp is repurposing their portfolio for task based working; will result in a smaller footprint
• Hybrid working is the future for most people
• Important to have office environments accessible for certain types of work, and for people who can’t work from home comfortably
• Duty of care is an important factor when evolving a workplace strategy
• Meetingsbooker.com helps bp meet their core pillars for development and governance to deliver optimal performance
• The digital booking platform balances the wellbeing of their team members while maintaining bp’s strategic pillars of safety and sustainability.
• There is a convergence in demand for workspace and meeting rooms
• Hotels are starting to compete for workspace customers
• Brand is important because it promises a consistent experience
• The hospitality and commercial real estate industries are beginning to merge
• Business travel procurement directors and real estate directors of enterprise companies are teaming up on workplace strategy
• We’re seeing different use cases
  • Some companies are reducing their office footprint, and booking space for their distributed team members to meet weekly
  • Some companies who use workplace choice as a recruitment strategy are giving their distributed teams a budget to book 2 days per week with a local coworking operators across dozens of cities around the world
  • Other companies with thousands of distributed team members are booking quarterly offsites to bring everyone together
• Digital booking tools are helping enterprise companies navigate this transition period from office first to more agile ways of working
• Every office landlord should be thinking about offering flexible space for people to tap into
• Offices won’t go away, but they will become more flexible to manage fluctuating demand
• Former retail assets will be converted to flexible workspaces to accommodate work near home
  We’re going to see more hotels partnering with coworking operators

Resources

Skift preview

https://skift.com/2021/04/02/oil-and-gas-giant-bp-as-a-case-study-on-the-future-of-the-workplace/

bp + MB Case Study

https://www.meetingsbooker.com/case-studies/bp

About Andrew Carne

Andrew is Global Procurement Advisor for bp.

Based in London, England, he globally leads the bp meetings and events programme, as part of bp’s global reinvention of the workplace.

Digital transformation and supply-chain agility is part of his everyday, to create the ecosystem bp needs today, and tomorrow.

About Ciaran Delany

Ciaran is CEO and Founder of Meetingsbooker.com (MB), the global leader in meeting and workspace bookings. With over 150,000 spaces globally, MB helps organisations to adapt to the new normal by creating a dedicated enterprise solution for global teams with inbuilt usage, expenditure and safety controls.

In his position as founding CEO, he conceived the product vision, concept and direction and scaled the growth of the Meetingsbooker.com with meeting and work space across in 134 countries. In this time, he scaled the team, led product design, online marketing, strategic partnerships, and global enterprise client acquisition. MB has raised over €3 million funding from leading venture capitalists and angel investors.

Prior to creating Meetingsbooker.com Ciaran spent 7 years with Tourism Ireland as Market Manager Norway, Italy and then Global Internet Manager. He then became Director of Marketing for the 1,344 bedroom Citywest Hotel where he doubled online revenue and then worked as an independent digital marketing consultant.

Sponsors Fortune Favours the Bold Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Mark Gilbreath, Founder and CEO of LiquidSpace, joins Bold Founder, Caleb Parker, to discuss why he believes we’ve reached peak portfolio.

Mark says “infinite workplace” enables work from anywhere to proliferate, and as a result 80% of enterprise customers in the US will significantly reduce their leased office portfolios.

We learn about the new LiquidSpace Enterprise solution, and hear stories of their early days with enterprise customers, as well as a new big partnership with Comfy, which provides tens of thousands of workspace options to hundreds of thousands of employees.

Mark says landlords need to recognise that flexible use of space must be a principal asset management strategy. Traditional real estate leasing practices do not solve for delivering thousands of workplace options at scale for employees today.

The two also discuss how Workplace Brand is going to become a fundamental part of commercial real estate.

Connect with Mark on Twitter

Connect with Caleb on Twitter

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• Real estate will become more liquid going forward
  • Mindsets are shifting profoundly in regards to fixed real estate portfolios
  • We’re no longer having a binary debate between working from the office or home.
  • The challenge for enterprise companies is how to provide tools that enable flexibility and workplace choice while maintaining duty of care and ensuring the overall financial objectives of the company are met.
  • Workplace will be a continuum
  • Traditional real estate leasing practices do not solve for delivering thousands of workplace options at scale for employees
• We are at Peak Portfolio
  • 80%+ of US enterprises will significantly contract their lease office portfolios
  • Infinite workplace enables work from anywhere to proliferate
  • Digital online and mobile transactions have potential to break the broker commission fee model
  • Office landlords must become more liberal in their thinking
• Landlords need to recognise that flexible use of space must be a principal asset management strategy
  • The 10 year lease and bond-like structure will not be the only asset strategy
  • Flexible asset strategies complement traditional asset strategies
  • Flexibility has value - the economic activity of an asset with flexibility can be higher than those just deploying traditional leases
  • Occupiers need the ability to easily tap into the thousands of workspace options globally.
• Workplace Brand is going to become a fundamental part of commercial real estate
  • Workplace is becoming a consumerized experience, and that will scale as employees come back from the pandemic with workplace choice and autonomy
  • We’re going to see people choosing their workplace based on trust, and that’s where brand becomes important
  • Brand creates trust in the experience that will be delivered
  • Landlords who aren’t conscious of the brand experience delivered across their portfolios will see a lag in their economic performance

About Mark Gilbreath

Mark is the Founder and CEO of LiquidSpace, which he founded in 2010 and has raised $34.5m from investors, including Reid Hoffman of Greylock partners, Mike maples Jr. of gateway Fund, Roth capital partners, Shasta ventures, CBRE, Steelcase, and the GPT group. He holds a BSEE in Computer Architecture from the University of Virginia.

His motto:
More happy people working in fewer buildings, the planet smiles.

LiquidSpace invented real-time real estate and disrupted the traditional office industry. Its digital marketplace enables professionals, companies and real estate leaders to fluidly discover, transact, and manage workplaces on flexible terms and puts the commercial real estate buyer in control.

The platform provides access to real-time office inventory on flexible terms with over 20,000 venue partners around the world.

Sponsors Fortune Favours the Bold Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Ben Munn, Managing Director and Global Lead of JLL’s flex space solutions joins Bold Founder, Caleb Parker, to discuss the big 30-30 number:

JLL predicted 30% of all office space will be flexible by 2030.

The two explore the Work From Anywhere (#WFA) movement, what JLL’s customers are saying, and what this means for office landlords.

Ben says we’re moving towards a world where “the office” is no longer just the 4 walls that are leased by a company. He believes landlords need to prepare for a world where people aren’t coming into the office every day.

Looking ahead there will be a focus on human centric thinking from real estate suppliers. In the near future office assets without Space-as-a-Service will be considered bottom of the market and struggle for demand, therefore producing lower valuations.

Caleb and Ben go on to discuss the value drivers in repurposing office buildings by delivering the 5 pillars of Space-as-a-Service to compete for market share in a new flexible and service-driven commercial real estate industry.

Connect with Ben on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• The future is flexible
• Companies are moving to more agile ways to provide space for their employees
• The real estate industry is moving to Flex 2.0
• There will be a focus on human centric thinking from the supply side of the market
• Historically the idea of the individual being a customer hasn’t been a thought in commercial real estate
• Giving employees workplace choice along with flexible working is picking up
• We’re moving towards a world where “the office” is no longer just the 4 walls that are leased by a company, but also includes anywhere someone works, including the home, places near home, or elsewhere
• Workplace choice isn’t new, but historically has been limited to options within the 4 walls of the company’s leased space. Now we’re seeing options beyond the 4 walls.
• Duty of care of home working is becoming a priority for corporates
• Stage of life impacts decisions on whether someone chooses to work from home
• We may see comp packages including workplace choices options where people have a choice to 1) pimp out their home office, 2) work near home or 3) commute into a central office
• Landlords need to prepare for a world where people aren’t coming into the office every day
  • Target customers can be more diverse than the leaseholder
  • Assets have an opportunity to provide a number of different products than can attract different customers in different ways
  • To be competitive in the future will require proactive customer engagement
• We won’t see a race to the bottom, there’s going to be a flight to quality
• Landlords who repurpose their assets to deliver that 5 pillars of Space-as-a-Service and provide a range of service layers, flexibility and diverse products are going to be the winners post pandemic
• Value will be driven by the sum of multiple income layers across the asset
• We’re heading towards a future where real estate costs will be optimised based on demand
• We’ll see real estate being bought in more flexible time increments, and supply will be able to turn costs up and down as a result
• We’re going to see Landlords partner with multiple workplace brands in multiple markets to target different customers
• In the near future, office assets without Space-as-a-Service will be considered bottom of the market and struggle for demand, therefore have lower valuations

About Ben Munn

Ben provides global oversight of JLL’s flexible space offerings, including driving strategy, sales, operations, delivery and product development.

With more than 20 years of experience in corporate real estate, flexible space and workplace strategy, Ben is a veteran of the Space-as-a-Service sector. Prior to joining JLL, Ben served in global roles at the Instant Group, Regus and several other leading commercial real estate firms. In addition to leading global marketing, sales and account management for flexible space operators, he has advised investors and corporate clients on flexible space strategies across their portfolios to create long-term value.

Sponsors Fortune Favours the Bold Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Daan van Rossum, Chief Experience Officer (CXO) of workplace experience operator, Dreamplex, joins Bold Founder, Caleb Parker, virtually from Ho Chi Minh City, Vietnam where the future of work is full speed ahead.

Get ready to lean in...
Daan shares how Dreamplex is helping fast growing companies of 20-200 people compete against the best companies in the world for talent through their “Workplace-Experience-as-a-Service" offering.

Daan explains the principles of UX (user experience) thinking and has advice for office landlords who want to move from B2B to B2C.

The conversation dives into data and measuring workspace analytics and ROI, as well as the future of brand in commercial real estate.

Connect with Daan on Twitter

Connect with Caleb on Twitter

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• Workplace-Experience-as-a-Service:
  Creating an atmosphere that attracts talent as a service for companies
• "It’s a lot more than a place to work"
• Replicating how some of the best companies in the world are developing their office environments
• Creating campus-style atmospheres
• Places to socialize, meet other people
• Personal growth and development
  • honing soft skills and helping with leadership/management training
  • Focused on the Top 10 skills people need in the 21st century
• Dreamplex targets companies from 20-200 people without HR or training and development teams
• A brand should target specific customers personas by delivering a specific customer experience
• Companies have realised that people will do good work even if they aren’t in an office being watched by a manager
• Companies are embracing cultures of trust and flexible working
• Space requirements are evolving where companies are shrinking their desk to employee ratio and seeking shared amenity space
• To improve the customer experience we need to measure space utilisation
• We need quantitative and qualitative data
• We should have sensors in spaces to measure actual usage
• It's important for companies to survey their employees, and office operators should survey their customers on why they use or why they don’t use certain spaces
• When measuring ROI of sensor technology it’s important to consider the cost of underutilised space.
• Optimising space makes it more attractive and improves retention
• The future of commercial real estate will see landlords partnering with specific brands to set themselves apart in targeting specific customers
• Customers will choose buildings which have the brand that align with their expectations
• Brand is more about a consistent specific customer experience than a big logo on a building

Resources

• Reinvinting HR (Podcast)
• Business casual by Morning Brew (Podcast)
• This Week in Startups (Podcast)
• Acquired (Podcast)
• Setting the Table (Book)

About Daan van Rossum

Daan is the Chief Experience Officer (CXO) at Dreamplex in Vietnam.

He is responsible for the product design and delivery of the Dreamplex customer experience.
The company currently operates 5 locations in Vietnam, with plans to triple in the next 2 years to support 30,0000 people by providing Workplace-Experience-as-a-Service.

Daan is a believer in brand.
Prior to Dreaplex, he worked in marketing strategy for around 15 years in Amsterdam, New York, Chicago, Singapore, and Ho Chi Minh City.

He's spoken at conferences across the world and has written for a large number of publications. In 2017, he made a "life pivot" and decided to pursue his "Ikigai" of letting people find their purpose and design their everyday life towards it.

Sponsors Fortune Favours the Bold Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Basil Demeroutis, Managing Partner of FORE Partnership, a pan-European real estate investor and developer, joins Bold Founder, Caleb Parker, to kick of Episode 1 of Season 4.

Basil shares his passion for sustainability, as FORE will be delivering one the first net zero carbon buildings in London, England. We learn how FORE becoming a B-corp real estate investor helps their assets solve problems for the C-suite making real estate decisions.

We get to hear the drivers behind CBRE's Hana deal with FORE’s Windmill Green in Manchester, England where they operate a flexible footprint equal to 25% of the asset.

Basil shares why he believes we need to change the way we sell real estate and he says Space-as-a-Service is here to stay while uncovering a new hashtag: #SpaceAsAStrategy

Connect with Basil on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value bombs

• There is a macro metatrend of consuming infrastructure in a different way that we have before.
• Real estate customers have a layered cake approach to their space requirements.
  • Instead of taking 20k on 20 year lease - take 10k on lease, 5k on short lease, the rest they infill with SPaaS
• SPaaS is here to stay and will be more main stream than pre-Covid times
• "Not all Space-as-a-Service operators are created equal"
  • There bifurcation between good quality operators and those who are simply providing a room and a desk, no differentiated product. Will go by the way of the dinosaurs
• FORE is delivering the first net zero carbon building in London
  • 20-30% of the asset will be delivered as flex, in partnership with an operator
  • Important to align with the right operator to deliver the asset strategy and purpose
• Bringing in Space-as-a-Service should be viewed like bringing in property management
• Building valuations shouldn’t dictate strategy
• New hashtag: #StrategyAsAService
  • FORE has become a B-corp real estate investor
  • Offering isn’t about ceiling height, windows and sqft, It’s about solutions for C-suite to meet ESG goals
• "We need to change the way we sell real estate"
• The value-aligned approach to consumption is beginning to penetrate CRE
• Space-as-a-Service should think like retail and aim for a ground floor presence
• Expecting all new developments to have some component of Space-as-a-Service and flexibility

• FlexIsWhereItsAt

About Basil Demeroutis

Basil is Managing Partner of FORE Partnership.

FORE is a pan-European real estate investor and developer that was originally established to invest the funds of billionaire philanthropist and eBay co-founder Jeff Skoll, with a focus on property and driving positive social and environmental impacts.

Basil, who is passionate about sustainable property, brings his early background in engineering and finance, then nearly two decades of real estate investing to align the firm’s investment strategy with their investors’ core values and a wider sense of purpose.

FORE is a family office, and now invests the money of more than a dozen wealthy individuals and families from around the world, who share a commitment to sustainability and social value. FORE is is active in London and key regional cities including Manchester and Glasgow, as well as on the continent over in Germany.

The firm’s main focus is on offices, transforming outdated buildings into modern workspaces that cater for the next generation of occupiers (customers), with a rigorous focus on carbon reduction and positive social impact.

Recently completed projects include Windmill Green, the most sustainable new office building in Manchester (and we’re going to hear more about that shortly). FORE is also bringing forward two sustainable offices in Glasgow as well as a major new project at Tower Bridge, in London.

Sponsors Fortune Favours the Bold Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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We're back for Season 4 of the #WorkBold Podcast!

Caleb Parker, Founder of Bold, is back to challenge the status quo in commercial real estate on the only podcast in the world dedicated to the future asset class called Space-as-a-Service (SPaaS).

Now downloaded in 50 countries, each week Caleb chats with the leading experts in commercial real estate to prepare you for the new world of service in real estate.

This season we have a solid lineup - including JLL, BP, CBRE, FORE Partnership, LiquidSpace, and MeetingsBooker.com to name a few.

This podcast is for anyone involved in commercial real estate in any way. If you’re an investor, fund manager, developer, property manager, agent or broker, be sure to subscribe so you don’t miss an episode.

Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean Don't have time to listen?

(Read the transcript of this trailer below)

Welcome back to the WorkBold podcast

Where we chat with the leaders in commercial real estate to answer all questions Space-as-a-service.

This podcast is for anyone involved in commercial real estate in any way. If you’re an investor, fund manager, developer, property manager, agent or broker, be sure to subscribe so you don’t miss an episode.

I’m your host, Caleb Parker, and you’re listening to a preview of season 4.

Each Sunday over the next 10 weeks we’ll drop a new episode with the leading experts in commercial real estate to prepare you for the new world of service and flexibility. We have a solid lineup, including JLL, BP, CBRE, FORE Partnership, LiquidSpace, MeetingsBooker.com to name a few.

If you’re tuning in for the first time, I am Caleb Parker, Founder of Bold, the Space-as-a-Service brand for entrepreneurs and innovators, and as part of the NewFlex family of brands we’re merging property management & Space-as-a-Service to drive asset value and help office customers grow faster.

This season is all about the customer experience.

How do we get people to come back to the office after working remotely for the last year?

There are a lot of nuances to consider when answering that question. It’s not black and white, unless you’re CEO of a certain investment bank.

But for the rest of us leaning into the future, that’s the wrong question.

• I’ve read a lot of news headlines, article quotes & social media posts/comments by leaders in Commercial Real Estate claiming we need offices to be productive.
• I’ve read quotes by notable CEOs saying WORK FROM HOME doesn’t work.

And while there may be some truth to both, for some people...

• We also see the world’s biggest banks shedding office space
• Some of the most innovative & fastest growing companies announce Work From Anywhere (WFA) policies.
• Spotify announced #WFA one week, then a week later announced they were expanding into 80 new markets.

But the fact is, offices are needed.

• Some people don't have a fantastic #WFH environment
• Some people don't like working alone

But, just the same, some people do

We’ve got to move beyond sweeping statements in one direction or the other, and acknowledge the truths on both sides of the conversation.

My friend, Alex Turner from CBRE, says “It is essential to acknowledge that the office and home environments are increasingly interrelated.”

Well said Alex!

And while face to face may be less frequent going forward for many, it’s becoming more valuable than ever before.

So we must evolve our thinking, and our buildings, to help everyone create better outcomes.

In Episode 1, Basil Demeroutis, Founder of Pan-European developer, FORE Partnership, says "we need to change the way we sell real estate."

I believe #CRE needs to shift from B2B to B2C in order to win in this new hybrid world. What does this actually mean?

To me, it means...

1) First deciding who you want your customer to be. (I’m referring to the end user customer)

• Are they SMEs that live nearby?
• Do they work for a corporate?
• Are they entrepreneurs or innovators?
• Are they in financial services or law, tech, media etc...?

Because that needs to drive the B2C brand strategy, customer experience and ultimately the economics.

2) We need to build the environment and experience to suit THAT customer persona we’ve just identified..

3) We deploy B2C marketing and customer acquisition campaigns that sell the benefits of choosing to work in our buildings. No one buys a drill because they want a drill, they want a hole in the wall. We’re not selling sqft or sq meters, we’re selling super powers and positive impact.

4) Finally, provide great customer service, consistently, so our customers feel good when they come to work in oour building.

That’s how CRE wins in a hybrid world.

Otherwise I’m just going to work from my home office.

Now don’t get me wrong, evolution isn’t mandatory

But one thing’s for sure, change is certain.

Now I’d like to leave you with a quote from my friend Dror Poleg:

“A glass can be half full and remain valuable. An office building can't.”

Thank you for listening, we have a great season ahead with a focus on the customer experience, and more expert discussion on Space-as-a-Service.

Don’t forget to subscribe in iTunes, or your preferred podcast listening app.

And remember...
Fortune Favours the Bold.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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A bonus episode for Season 3.

Our seasons consist of 10 episodes, but a few weeks ago Bold Founder, Caleb Parker, joined Jo Meunier to record an episode of The Future of Work podcast, which is published by Allwork.space, one of the world’s leading publications dedicated to the future of work, including content around Space-as-a-Service.

In this episode you’re gonna hear background on the Bold brand, why we believe in challenging the status quo and how we’ve evolved over the last few years.

Jo asks about the Bold journey, from what led us to turn down a multi-million pound investment, and then ultimately go on to be acquired by NewFlex.

Jo and Caleb chat about the future of work, and how the hospitality and commercial real estate industries are colliding, as well as the growing demand for asset owners to bring more flexibility & service into their buildings

This episode was first published on the Allwork website here: https://allwork.space/future-of-work-podcast/

Visit the Bold website at www.workbold.co.uk Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Chris Early, Estates and Development Manager for Telefónica UK, joins Bold Founder, Caleb Parker, to talk about the future of work and how he expects commercial real estate to evolve in the coming years.

Chris believes on average we’re all going to need less space post-Covid.

He says he expects lease terms to shrink and permit more flexibility, and asks "how efficient is it for a company to provide all the amenities to their team, when they can choose a building where those services are already provided and shared by all customers of that building?"

In this episode you're going to hear how Telefónica is leaning into the future with flexible working, Chris’s view on Space-as-a-Service and why he believes BRAND MATTERS to enterprise customers to ensure a consistent experience for their teams.

Connect with Chris on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• Telefonica has 26 sites across the UK, and 700,000 SqFt of office space
• Expects lease terms to shrink and permit more flexibility
• Looking to trim down legacy low efficient regional sites and focus on the larger hubs
• How efficient is it for a company to provide all amenities to their team, when they can choose a building where those services are provided and shared by all customers of the building?
• Some companies will partner with Space-as-a-Service operators to reduce lease liabilities and share with other customers
• The office of the future
  • must be super connected, so people can move seamlesly between activity based work settings with whatever device they’re using.
  • Must have space for introverts and extroverts - we can’t expect everyone to just go work from home
• On average we’re all going to need less space
• But we need that space to be more efficient, and we’re going to need to share amenities
• Flex is not just about lease terms
• People aren’t going to come back into the office like they did pre-Covid
• Some companies will democratise workplace choice
• If people commute less there is an inherent cost savings that could be used for booking Thirdspace
• Some companies will subsidise their team’s Thirdplace usage
• Brand matters to enterprise customers to ensure a consistent experience for their teams
• We could see a future where the CRE Agent/Broker community manages flexible and transient workspace bookings for enterprise employees

About Chris Early

Chris Early is Estates and Development manager for Telefónica UK, who owns O2, one of the largest telecommunications networks in the United Kingdom.

He oversees the entire building life cycle, from acquisition to disposal, as well as office design and fit-out, space management and facilities management. His leadership helps the team deliver an efficient office and technical estate which is designed to meet the needs of a fast-changing business.

Chris came into corporate real estate through an unconventional route. In 2001 he started out as a contractor, managing cell site acquisition in Central London. He then moved from build and implementation roles, through the setup of Cornerstone (the network share with Vodafone) and eventually into his role today in Property. He has a master’s degree in commercial property law.

Chris has a particular interest in new ways of working, as a tool to improve the world of work more widely, and he’s focused on helping his team deliver for their customers.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Daniel Kraft, Partner at Stronghold Invest, the leading property advisory, asset Management, fund management and PropTech company in Northern Europe, joins Bold Founder, Caleb Parker, from Stockholm, Sweden, to talk property company strategy around #PropTech and Space-as-a-Service.

The Group manages €40 billion Euros of commercial real estate and has 495 million square feet across seven countries under their management.

In this episode we cover whether property companies should become tech companies, when it makes sense for PropCos to setup venture arms, and of course Space-as-a-Service demand and valuations.

Daniel says becoming a tech company could be a dangerous path for Propcos, but setting up a venture arm could be a good strategy.

Demand for Space-as-a-Service is disrupting the value chain in commercial real estate but unfortunately current valuation methodologies are preventing property from evolving to meet customer demand. Within the next 5 years asset owners will have to make a choice WHERE they’re going to sit in the new value chain.

Connect with Daniel on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

PropTech Investments

• Stronghold is a service led company, which enables them to develop PropTech initiatives, test them and then deploy across their portfolio
• Building data recorded via IoT will become a huge asset to understanding how valuable a property really is
• Property companies should be looking at PropTech iniatives to improve performance
• But a property company becoming a tech company is a dangerous path to pursue. The dynamic is very different with a steep learning curve
• It could make sense for a property company to have a venture arm. That can be a good strategy for business development because you get to see pitches for innovation and decide what to focus on in the property side of the business to improve
• When you consider starting a venture arm be very clear what outcome you are expecting
• If the aim is to solve a problem then make an investment from your CAPEX budget. But if the aim is to see a return on investment then it should be done via a fund vehicle

Space-as-a-Service

• There was a pre-Covid trend for bigger companies moving to outsource office portfolios via Space-as-a-Service
• The Remote working experiment during Covid supports the drive for Space-as-a-Service
• For the first time people are asking how the office is supporting business objectives
• The demand for Space-as-a-Service is clear and will continue to increase it’s take up of real estate portfolios on flexible terms
• This should impact property values, but valuers are still taking a cautious approach
• Current valuations methodologies are preventing property from evolving to meet demand
• Right now supply and demand is moving away from each other
• Due to valuation methods assets with Space-as-a-Service are still considered risky
• But we’re still in the early stages of evolution of the industry when it comes to Space-as-a-Service
• The value chain of Space-as-a-Service is still evolving, and property owners haven’t figured out where they fit in the new value chain
• Currently Stronghold is actively looking to bring Space-as-a-Service into their existing portfolio
• Within the next 5 years asset owners have to make a choice where they’re going to sit in the value chain
  • Focusing on identifying assets for investment opportunities is one model
  • Creating a service business to manage the asset is another model
  • These 2 models should be separate businesses

About Daniel Kraft & Stronghold Invest

Daniel Kraft, Partner at Stronghold Invest, the leading property advisory, asset Management, fund management and PropTech company in Northern Europe.

The Group manages €40 billion Euros of commercial real estate and invests more than €1 billion Euros in new properties across Northern Europe annually through it’s wholly owned subsidiaries, Newsec and Niam. As a Group they have 1,800 team members across 40 offices, in 9 countries and major cities like Stockholm, Copenhagen, Helsinki, Oslo and Luxembourg.

• Newsec is their “full service property house” which includes Asset Management and Advisory with 46 million square meters (that’s over 495 million square feet) across seven countries under their management.

• Niam is their private equity firm (the largest in northern Europe focused on real estate) with assets under management exceeding €3.5 billion Euros with a global blue chip investor base.

Daniel is also Head of Stronghold’s PropTech Ventures, and sits on the Board of numerous portfolio companies.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Chief Marketing & Development Officer Andrea Pirrotti and Director of Real Estate, Emily Larson, from US-based Space-as-a-Service brand, Office Evolution, joins Bold Founder, Caleb Parker, to share why they believe commercial real estate is no longer in the property business.

In this episode you'll gain insights into how Office Evolution is growing their brand across U.S. suburban markets through franchise and asset owner partnerships.

Landlords are no longer asking IF they need Space-as-a-Service in their portfolios, and are now asking HOW to deploy it. Emily shares her advice for landlords who want to get it right.

Andrea says CRE is now in the people business, and as an industry we need to move our mindsets from B2B to H2H (human to human).

Connect with Andrea on LinkedIn

Connect with Emily on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

History repeats itself

• 4 groups are impacted during turbulent times: enterprise companies, their employees, small businesses, and asset owners
• Facilities cost is the second largest fixed cost on balance sheets for most companies, behind payroll
• During turbulent times enterprise companies tend to cut labour, and end up with space they’re not using
• The C-suite sees space as a wasted cost
• Many people who are laid off start new businesses and need access to office space
• Historically flex offices thrive in turbulent times

Looking ahead

• "We’re witnessing the perfect storm for Space-as-a-Service growth"
• The Space-as-a-Service footprint as a ratio to conventional office space is set to double in size over the next 3-4 years
• The customer pie chart for Space-as-a-Service will see an increase in enterprise customers over the next few years as lease events occur
• Brokers who do not include Space-as-a-Service into portfolio planning strategies for their enterprise customers are missing their fiduciary responsibility
• Space-as-a-Service enables portfolio owners to better monetise and enhance their assets
  • Creates a customer feeder for the building
  • Amenitises the building
• Landlords are no longer asking if we need Space-as-a-Service, and are now asking how do we deploy it
• Commercial real estate needs to move from B2B to H2H (human to human)
• CRE is now in the people business, not the property business
• Office Evolution is growing their brand across suburban markets through franchise and asset owner partnerships
• Their suburban locations are seeing a return to occupancy and pre-covid lead volume faster than other operators with CBD locations

Advice to LLs

• Not all Space-as-a-Service operators are created equal
• Choose an brand that fits your building
• Choose an operator that fits your culture
• Play to your strengths and outsource the rest

Resources:

Got Milk campaign:
https://www.youtube.com/watch?v=0PAj5X4oYro

About Emily Larson

Emily has been part of the Office Evolution team for nearly 12 years, and helped launch franchising for the brand back in 2012. She’s had a hand in the real estate and design of every single one of their 72 locations, company-operated and franchise alike, and she built out the Real Estate and Construction Department and foundational processes to support the franchise growth.

About Andrea Pirrotti

Andrea started her career in the music industry, then found herself at a little known company called Regus where she was the global head of marketing and member of the leadership team that grew the company from $200 million to a billion dollars in Revenue. She’s run sales, marketing and provided advisory services for over 900 coworking locations across 65 countries. She says she “likes to grow things, which is presumably why she joined the Office Evolution team. Speaking of growing things, she’s given birth to two children in one year (who are not twins - how is that even possible!?). Almost as impressive, 4 of the companies that she provided advisory services to have had successful exits.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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John Arenas, Founder and CEO of the upscale, hospitality-based workplace brand, Serendipity Labs, joins Bold Founder, Caleb Parker, to share insights on how Serendipity Labs is helping landlords future proof their portfolios through a "manchise" model. (This isn't his first rodeo - scroll down to see his bio)

Serendipity Labs is one of the fastest growing corporate coworking brands with 35+ locations in 17 states across the US in urban, suburban and secondary markets and opening across the UK in 2021.

John believes that every office landlord is now part of the flex office industry, whether they like it or not. Because that’s what enterprise customers expect.

So he has some advice for asset owners looking to bring Space-as-a-Service into their portfolios.

Landlords should think twice before signing a lease with an operator that only has exposure to the downside risk. John shares how landlords can balance their risk and stay in control of their building value by deploying a model that aligns investor interests with the operator brand.

In this episode we talk about credit aggregation, gaining access to channels that reach enterprise customers, why John is bullish on suburban markets and how to support the work from anywhere trend.

Connect with John on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• We're starting to see a blurred line between flex and conventional leases
• Landlords are now in the flexible office industry
• Demand for flexibility is not going away because business cycles are short and uncertainty is high
• Landlords want to have Space-as-a-Service with a flex component in a building to meet this demand, but we’re seeing challenges in the lease model with operators
• The Manchise model aligns interests of the asset owner and operator brand
• Landlords are aligning with Serendipity Labs in secondary and suburban markets for better quality credit aggregation and access to channels to reach customers they couldn’t reach on their own
• Landlords get their location managed and participate in the economic upside
• A good manchise agreement should be considered tantamount to an agreement with a property management or facilities management company combined with a leasing and marketing agreement, but with better credit aggregation.
• Serendipity Labs is growing in suburban and secondary markets to support corporate occupiers by creating entire footprints that the corporate occupier doesn’t have themselves
• Most corporate occupiers don’t want to sign a lease for under 10,000 SqFt in a secondary or non-HQ market
• And "work from home" (WFH) doesn’t work for everyone
• So they’re supporting "work from anywhere" (WFA) and enabling democratisation of workplace choice
• During Covid times suburban locations are seeing a faster return to occupancy than city centre locations
• Corporate occupiers are making decisions to enable an alternative to commuting to city centres / and employees want solutions to escape from home offices
• Suburban coworking occupancy is returning faster than city centre locations
• Serendipity Labs is starting to see small meetings (less than 20 people) return
• John's advice for landlords who want to bring in Space-as-a-Service (SPaaS) to their portfolios:
  • Choose an operator with network and reach
  • Match the right brand to the building
  • The right brand can add value to the right building
  • The SPaaS brand flag you fly on the building says a lot to customers about the quality of the building

About John Arenas

John has a proven track record of bringing ground breaking innovations to the corporate real estate and hospitality industries.

In the early 2000s, John Founded Worktopia, an online reservation system for sourcing office & meeting space and other workspace “on-demand”. In 2008, he secured venture capital finance to focus on the hotel meeting space vertical where he established an online marketplace for travel distribution with partners such as American Express, Travelocity, and the global hotel chains. He went on to be named one of the 25 most influential executives in business travel before exiting through an acquisition by SignUp4 (now part of Cvent).

Before that he founded Stratis, a chain of franchised Flexible Office centers that he developed across 11 US States, primarily in suburban and secondary markets. Stratis was acquired by Regus in April 2001, where John joined the leadership team as President of the Americas and reported directly to CEO Mark Dixon.

Then John led the restructuring of approximately $1B in lease obligations, comprising over 3MM square feet with 42 landlords across the US, saving $350M in cash for Regus, bringing the company back into profitability, resulting in an 11x share price increase.

Now he’s at it again, building one of the fastest growing corporate coworking brands, Serendipity Labs, across the US, and now the UK through a partnership with NewFlex. But unlike his time with Regus, he’s leading Serendipity Labs with a better economic model for landlords.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Robert Wolstenholme, Founder of Trilogy Real Estate and his tag team partner, Laurence Jones, Trilogy’s Head Of Asset Management join Bold Founder, Caleb Parker, to share how Trilogy puts the customer at the center of the universe to drive higher yields for their investors.

Trilogy is a London-based real estate investment and development business with a reputation for repositioning overlooked assets in the UK and transforming them into contemporary workplaces and mixed-use destinations.

Robert shares a fascinating story about his career in real estate and how he went from working in the broker world at JLL to eventually launching Trilogy, his own real estate development company.

Laurence tells us how he got involved in the company, and we hear how Trilogy creates destinations people want to come to work in.

(See Republic London: https://republic.london/)

In this episode you’re going to hear how Trilogy’s strategy is about providing a service to customers, and we dive into that service-led approach.

Asked about the evolution of building valuations, Robert says office building valuers should talk to hotel valuers (who have decades of experience in this area) to standardise the investment profile of income streams from of flexible and Space-as-a-Service footprints.

Connect with Robert on LinkedIn

Connect with Laurence on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

VALUE BOMBS

• Trilogy partners with foundations, endowments and pension funds to develop property and provide returns by finding buildings and spaces with untapped potential.
• They invest in higher risk opportunities and layer highly creative asset management strategies over their developments.
• When developing property, they put the customer at the center of the universe to drive higher yields.
• People today want to work for companies that enable them to make an impact.
• When developing property we need to create environments people want to come work from.
• Sustainability is a priority.
• People want to be inspired and feel good. Offices should dial up innovation in people.
• People want to work in places that have a vibrant energy.
• Real estate needs to think about tenants as customers.
• It’s time to build real relationships with customers beyond a financial transaction.
• Landlords should ask how civilisations begin, then apply the same principle to building community in their developments.
• There is more that we can achieve beyond putting an occupier in and accepting rent. Real estate should ask “What can we do to create opportunities for people?”
• Flexible space should make up approximately 40% of an asset, but flexibility should be 100% of mindset.
• More customers on flexible terms creates diversification.
• Having a flexible approach and mindset to help people succeed opens the door to relationship building
• Valuation methodologies need to evolve to standardise the investment profile of income streams from of flexible Space-as-a-Service footprints
• Hotels have been valued this way for decades. Office building valuers should talk to hotel valuers to solve this.

About Robert Wolstenholme

Drawing on 25 years of experience and energised by the real benefits of great design, Robert Wolstenholme has been closely involved with some of the most innovative developments in London and has collaborated with Britain’s most respected architects, designers and investors.

Robert launched investment and development company Trilogy Property in 2015 to specialise in repositioning overlooked assets in the UK, transforming them into contemporary workplaces and mixed-use destinations. Trilogy Property’s first project, Republic at East India Dock– a four acre workplace campus in London’s docklands, developed to attract and retain London’s creative and tech talent – launched in June 2016 and has since drawn in tenants such as Deliveroo and The Trampery tech incubator.

Robert has a well-regarded reputation for unlocking potential in places through culture, creativity and technology and worked to set the benchmark for the re-invention of the modern, creative office building. During his ten years at Resolution Property, Robert was integral to the team that developed many of London’s standard-setting workplaces, most notably the Ampersand Building in Soho and the Alphabeta Building on Finsbury Square, which received an RIBA London Award, Property Award and a British Council of Offices Award for Refurbishment during 2016. Trilogy Property is also developing the Great Northern Warehouse in Manchester, a £300 million project which will create a residential, commercial and leisure quarter focused around a historic warehouse in the city centre.

Robert is a Chartered Surveyor with a degree in Architecture from the Bartlett School. Prior to joining Resolution Property, he was a director at Jones Lang LaSalle.

About Laurence Jones

Laurence is Trilogy’s Head of Asset Management & Leasing. His principal responsibilities include the identification and implementation of all property related business plans and value-add initiatives, as well as the management of agents and outsourced advisors.

Laurence has an MA in Property Valuation and Law, holds the IMC qualification and is a member of the RICS.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Andy Pyle, Head of UK Real Estate for KPMG, joins Bold Founder, Caleb Parker, to chat about valuing Space-as-a-Service income streams within real estate assets.

Andy believes the Space-as-a-Service mindset is going to end up being 100% of the real estate market.

He says Covid has driven corporate occupiers to ask why they have offices, and many occupiers will give space back to landlords via break clauses, defaults or at lease events.

Therefore a lot of space will need to be repurposed to meet the demand of what people want.

This means real estate is becoming a business to consumer proposition, and the capital markets need to get their head around valuing the income streams generated through the multiple service layers of the Space-as-a-Service Model.

In this episode you're going to hear how KPMG values Space-as-a-Service assets, why Andy believes service drives retention and value, and how re-purposing retail assets as Space-as-a-Service can not only save retail landlords, but also support local entrepreneurs and spur job creation.

Connect with Andy on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• The Space-as-a-Service (SPaaS) mindset is going to end up being 100% of the market
• Covid has driven corporate occupiers to ask why they have offices
• Occupiers stuck in long leases will start to partner with SPaaS operators to re-purpose space and reduce long-term liabilities
• Many occupiers will give space back to landlords via break clauses, defaults or at lease events
• Space will need to be repurposed to meet the demand of what people want
• Real estate is becoming a business to consumer proposition
• Providing more services improves customer retention and margins
• Enlightened landlords have already recognised they need Space-as-a-Service in their portfolio
• Space-as-a-Service has become an essential part of the product mix
• Lease arbitrage in Space-as-a-Service is not sustainable. Landlords should move to partnership models with operators.
• The capital markets need to get their head around the multiple income streams in Space-as-a-Service
• Space-as-a-Service assets never go to zero, whereas if an asset has 1 large occupier, if they move out the income of the asset goes to zero
• Valuation should be the sum of the parts: intrinsic value of building + multiple service layers and the income they produce
• Buildings operated as customer centric offer more services and therefore customer profitability increases
• We should value Space-as-a-Service income streams as a business, not a "real asset"
• If RICS doesn’t evolve their valuation model for Space-as-a-Service we’ll start to see a RICS value placed on the core asset, and a business valuation firm value the service layers on top as a business.
• SPaaS is also relevant for retail and industrial assets
• There is too much retail space; some should be repurposed to SPaaS to support local entrepreneurs and spur job creation.
• This would support the hub & spoke real estate strategy of many corporate occupiers
• Network effects help when valuing an asset to compare trends across the various income streams

About Andy Pyle

Andy is Head of UK Real Estate for KPMG, and is responsible for overseeing all of the firm’s services to Real Estate clients. He leads KPMG’s transaction advice to fund managers, direct investors and corporates on large and complex real estate acquisitions and disposals, particularly portfolio deals or where assets are sold in corporate structure. He is a chartered accountant and has significant experience as a reporting accountant on real estate IPOs and capital market transactions.

With 25 years of professional experience, of which the last 18 have been as a full-time transaction adviser, as you can imagine Andy has advised a number of investors who have bought and sold real estate assets in the UK and Europe across the diverse range of sectors, including commercial office, retail/shopping mall, industrial/warehousing/logistics, residential, self-storage, student accommodation and serviced office sectors covering both development and investment assets. He has advised on some of the largest transactions in the European real estate market.

You may have seen Andy on stage at one of our industry’s top conferences. He regularly speaks on the impact of tech disruption on the real estate sector. Speaking of tech Andy leads the Technology & Innovation Working Group for the British Property Federation and was placed 6th on the LendInvest PropTech Powerlist.

If you’re on Twitter, go follow Andy. He’s @AndyJPyle and he often challenges our industry with thought provoking commentary that’s landed him on Duke Long’s Top 100 Commercial Real Estate People You Must Follow On Twitter.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Evelyn Lee, Editor for PEI Media joins Bold Founder, Caleb Parker to discuss her article on how to value office buildings with Space-as-a-Service.

Evelyn just published a research piece on valuing Space-as-a-Service assets in PERE, the Private Real Estate Magazine in PEI's portfolio.

Read article here: https://www.perenews.com/how-to-value-flex-office-investments-covid-19/

Representatives from the valuer community and capital markets have taken a stance on #SpaceAsAService. They expect demand to continue to grow, and properties without a Space-as-a-Service component will be valued less.

In this episode, Evelyn and Caleb dive into the article and her interviews with the experts quoted.

She explains why valuing Space-as-a-Service has been a challenge for commercial real estate, but how this is changing.

We learn why moving from leases to management agreements makes more sense for landlords, and how brand can play a role in driving building valuations.

You’re going to hear about a new investor profile emerging and whether a new asset class is needed for this fast growing segment of commercial real estate.

Connect with Evelyn on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

High Growth Demand for Space-as-as-Service

• Space-as-a-Service is becoming a hot topic in the capital markets
• The customer experience delivered by WeWork became a value driver for assets
• Demand for Space-as-a-Service will continue to increase post Covid
• Uncertainty is driving the need for flexibility
• Accounting changes for long-term leases is causing enterprise to rethink their real estate strategy
• Landlords should incorporate Space-as-a-Service now in their buildings as an important way of future proofing their portfolios because there is an expectation there will be a premium for those types of assets given Customer interest and demand
• On the flip side, buildings without Space-as-a-Service components will be discounted
• Space-as-a-Service will drive premiums

Risk mitigation via management agreements * We’re going to see a shift in Landlords from leases to management agreements for Space-as-a-Service * The lease model was perceived as being more stable and less risky, but in recent times that theory has been proven wrong. * It’s less risky for the landlord if they have a profit share or management agreement in place with a Space-as-a-Service operator, because it gives the landlord more control, and a share in the upside.

Evolving valuation methodologies * The industry needs to evolve valuation methodologies to value income streams from Space-as-a-Service * Income streams driven by Space-as-a-Service components should be split out from the NOI of an asset and valued separately, potentially at a premium to how a traditional lease would be valued * New valuation methods for Space-as-a-Service should look like hotel industry valuations * We’ll potentially see two investor profiles teaming up to acquire assets in the future + Low risk profiles to invest in the core asset income stream + Higher risk profile to invest in the Space-as-a-Service income stream * Layering the right brand on top of an asset can enhance its valuation

Resources

1. Evelyn’s article
2. Isabelle Scemama, Global Head of AXA IM Alts & CEO of AXA IM - Real Assets
3. Stephane Theuriau, Partner at BC Partners
4. Richard Kalvoda, Head of the Advisory Practice for Altus Group
5. Emma Swinnerton, EMEA Head of Flexible Workspace for Cushman & Wakefield

About Evelyn Lee and PEI Media

Evelyn is Editor at PEI Media, where she’s spent the last decade covering real estate for the private equity community. Originally working out of the company’s NYC HQ, Evelyn moved to London 2 years ago and has been covering the global market.

PEI has a global portfolio of 12 digital financial information and magazine brands that deliver critical market intelligence for professionals in specialist financial markets such as: private equity, real estate, infrastructure, private credit, agriculture and compliance.

They have a diverse team of more than 250 media, information and events specialists worldwide, and hold 50+ events globally to help their customers gain unique insights, make important business connections, and ultimately facilitate better investment decisions.

PEI focuses on the alternative and typically illiquid asset classes that have become essential components of many investors’ allocation strategies globally. They major in private equity, real estate, private debt and infrastructure investing, whilst also engaging with emerging new asset classes.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Joanna Turner, Head of Property Research for Canada Life Asset Management (recently rebranded), joins Bold Founder, Caleb Parker to talk about how Canada Life is evolving their assets for hybrid working.

Joanna says the future of work doesn’t mean reduced demand for commercial real estate. Working from home and going to the office will go hand in hand.

But she says demand for Space-as-a-Service and flexibility will grow faster as we shift to hybrid working, so every major landlord has to become Space-as-a-Service minded.

She believes conventional real estate managers should partner with experienced Space-as-a-Service operators to meet customer demand.

We also talk building valuations and have some feedback for the valuer community, as well as lenders, who Joanna says need to evolve their criteria to recognise the growth in demand for Space-as-a-Service.

Connect with Joanna on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs

• The future of work doesn’t mean reduced demand for #CRE
• The reasons people need an office is changing
• Landlords need to be flexible and adaptable to meet the new demands from customers
• There will be a flight to prime quality space, and low quality secondary space will see higher vacancy rates
• Working from home and going to the office will go hand in hand
• People will commute to the city centre ONLY if its rewarding
• The role of the office will change from being a place where you go to work, to a place to meet and collaborate face to face, and be inspired.
• Buildings need spaces that enhance the #wellbeing for people
• Every major landlord has to become Space-as-a-Service minded
• Flexibility should be top of mind, because that’s what customers want
• Demand for Space-as-a-Service and flexibility will grow faster as we shift to hybrid working
• Conventional real estate managers should partner with Space-as-a-Service operators to meet customer demand
• Valuers need to ask themselves “What is it I’m actually valuing?” Are the additional service layers adding additional value for the customer, more revenue streams, more diversification, therefore more value to the asset?
• Should covenant strength of building users no longer be a factor in the valuing of Space-as-a-Service footprints?
• Operators need to be more transparent with landlords around data and financials
• When valuing a building, valuers should be asking whether there is higher demand in that particular market for conventional leases or is there more demand for flexibility and service
• Lenders need to evolve their criteria to recognise the growth in demand for Space-as-a-Service

Resources (Aka, mentions from Joanna)

• Joanna's Property Week Article
• Jan Gehl (cities architect and the godfather of placemaking)
  His book: ‘Cities for People’
  His short film ‘The Human Scale’
• Ken Shuttleworth, Architect at ‘Make’
• Anouk Khan, CFO RE:Women
• Maria Wiedner, CEO of RE:Women
  Twitter: @rewomenorg
• Andrea Carpenter from Women Talk Real Estate
• Abigail Dean, Head of Sustainabiity, Nuveen
• Nina Reid, Director Responsible Property Investment, M&G
• Nikki Greenberg (futurist and proptech guru, NYC)

About Joanna Turner

Joanna Turner is Head of Property Research at Canada Life Investments.

In her role she is responsible for managing research and strategy, which includes forecasts, thought leadership, house views, quarterly reporting and writing regular research content.

Joanna has twenty five years’ experience in Property Research & Strategy at a global, European and UK level. Prior to Canada Life, she worked as an Associate Director in DTZ’s Global Forecasting & Research team, and has gained experience at major global property fund managers such as AXA Real Estate, LaSalle Investment Management and Invesco, as well as Cushman & Wakefield’s European Research team.

Joanna holds an Masters in Real Estate Investment from Cass Business School, City University London and a BA Honors from Manchester University. She also speaks Spanish, German and French, as well as her native English.

She is a committee member of the Society of Property Researchers, organising regular industry events and is a member of the Investment Property Forum. She writes regular blogs on behalf of Canada Life Investments and has had articles published in major property journals such as IPE Real Assets, Property Week and Euro Property. She is passionate about ESG and climate change, diversity and inclusion in the real estate sector.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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David Cairnes, Senior Vice President - Office Leasing for CBRE in Toronto, Canada, joins Bold Founder Caleb Parker to challenge commercial real estate to bet on Space-as-a-Service.

He says it doesn’t matter what the capital markets or landlord community wants, customers want flexibility and service, so if you’re in commercial real estate you need to evolve in order to stay relevant.

He believes "Space-as-a-Service should be part of every office landlord’s leasing and retention strategy".

In this episode you’re going to learn the difference between flex and Space-as-a-Service, some details about 3-way deals transacting between landlords, customers and operators, and how asset owners can make their buildings more attractive for high quality occupier customers.

Finally, Dave helps us understand how it makes sense for Space-as-a-Service to become less risky for landlords, yet still save customers money.

Connect with Dave on LinkedIn

Connect with Caleb on LinkedIn

If you have any questions or feedback on this episode, email podcast@workbold.co

Value bombs

• The landlord community isn’t providing enough Space-as-a-Service to meet customer demand
• Enterprise technology customers are starting to partner with flexspace operators, and are approaching landlords in tandem to transact deals
• This type of deal enables the customer to take the long lease required by the landlord, but offset the cost liability of having too much space before they grow into it
• These enterprise technology companies are comfortable managing risk in this way, whereas the landlord isn’t
• Landlords need to embrace these deals and make it easier to facilitate provisions for this in the terms of a lease
• But this should be a leading indicator for the landlord community as to what customers want. Not all companies can do deals like this, but many want these same benefits
• Landlords need to partner directly with Space-as-a-Service operators to solve problems for occupiers
• Otherwise, the customer ends up in unfavourable sublease terms
• Landlord-operator partnerships are more sustainable relationships that create stable pricing models for the customer
• The agent community has a lot to gain by brokering more Space-as-a-Service partnerships between landlords and operators
• There is a difference between flex and Space-as-a-Service; flex is a feature of SPaaS
• Space-as-a-Service should be part of the leasing and retention strategy at the outset for new developments
• Bringing in a high caliber operator makes a building more attractive for high quality occupiers
• Regardless of what the capital markets or landlords want, customers want flexibility and service, so commercial real estate needs to evolve in order to stay relevant
• Landlords needs to think about service and hospitality holistically
• Amenities should be revenue drivers, not line items in the service charge

About David Cairnes

Dave started his career out of university as a professional poker player. He was ranked in the top 100 online tournament players in the world for a time. In 2012, Dave transitioned from poker to commercial real estate, becoming an office leasing broker in downtown Toronto, Canada. Dave rose quickly through the ranks and is now one of the top office brokers in Canada, where he’s focused on high growth companies, Space-as-a-Service operators and landlord representation. The analytical & interpersonal skills he honed as a poker player helped him become an excellent negotiator regardless of which side of the deal he is on. Dave is also an avid "futurist" when it comes to the office market and can be found on LinkedIn talking about the importance of delivering space as a service going forward.

And because he’s a “futureist” he cofounded CBRE Forward (www.cbreforward.com) where he showcases the success stories of Canada's most innovative companies, providing tailored real estate insights to high growth companies, and interviewing authorities on the future of work (#MovingForward).

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Chief Exec of NewFlex, Steve Jude, joins Bold Founder, Caleb Parker to share his story and insights leading the UK’s largest Space-as-a-Service operator deploying a hotel-style management agreement model.

Steve’s a veteran of Space-as-a-Service and has personally been involved in 70 management agreements.

In this episode you will learn the story of how NewFlex got started, how a multi-brand strategy helps asset owners meet customer demand, and why hotel-style management agreements keep landlord & operator partnerships aligned.

Steve shares a few tips for asset owners thinking about Space-as-a-Service and management agreements, including how to navigate the potential conflict between a brand’s ambition and asset owners business plans.

Connect with Steve on LinkedIn: https://www.linkedin.com/in/steve-jude-71a296132/

Connect with Caleb on Twitter: https://twitter.com/Caleb_Parker

If you have any questions or feedback on this episode, email podcast@workbold.co

Value bombs

• In a management agreement world, the client is the asset owner and the customer is the building user
• We should expect consolidation ahead for Space-as-a-Service, particularly among operators on the lease arbitrage model
• Not every building needs Space-as-a-Service, but every asset owner should ask whether its right for their asset right now
• Landlords need to be thinking about why people need to come to their office, because for the first time in history the customer (occupier) has a choice of whether to take an office or not.
• We have to understand how we can help our customers make more money
• The future of work is smaller head offices and a distributed workforce
• Distributed teams needs on-demand access to spaces that facilitate collaborative and creative work, often closer to where they live
• We have to build and deliver spaces that help deliver the outcomes that people want
• Landlords should deploy Space-as-a-Service to help their customers make more money
• “75-80% of C-level asset owners I talk to are thinking about Space-as-a-Service”
• There's about to be an explosion in demand for management agreements for Space-as-a-Service
• Tips for asset owners bringing in Space-as-a-Service:
  • Don’t do a risky SPV lease
  • Think about what the ideal outcome for an asset, then partner with an operator who is aligned and will help you achieve that outcome
  • Brand matters to attract the right customer, but find out the motive of the brand owner. Are they more interested in building for an exit than making money for the asset?
• Brand didn’t need to make sense in the past for CRE. But as we move from B2B to B2C brand becomes more important
• The future of the office is like a hotel for workers, so the capital markets need to value Space-as-a-Service like a hotel.
• How do you value 30% of the market that doesn’t fit the rules of the game?
• Right now there is a lot of money tied up in the old way of valuing buildings - should there be a bridge to help investors transition to the right way to value Space-as-a-Service?

About Steve Jude

Early in his career, Steve specialised in marketing for the travel industry, working with some big names, such as British airways, TUI, and Avis car rental.

He became a specialist in yield management, and by chance met Regus CEO, Mark Dixon one day. The two got to talking and Steve, not knowing anything about the then serviced office industry, convinced Mark that Regus was just a yield management business. The rest is history as Steve joined Mark to become Worldwide sales & marketing director for Regus through their floatation.

After that, Steve went into private equity for a bit, then became a privateer to turnaround companies that were struggling. 13 years ago he took on the struggling serviced office brand Citibase, turned the company around, and led them through the GFC to become stronger than ever before.

And now he’s Chief Exec of NewFlex.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Welcome to Season 3 of the highly popular #WorkBold podcast.

Caleb Parker, Founder of Bold, returns for another season to challenge commercial real estate on the only podcast in the world dedicated to the future asset class called Space-as-a-Service (SPaaS).

Now downloaded in 49 countries, each week Caleb chats with the leading experts in commercial real estate to prepare you for the new world of service in real estate.

This season we have a solid lineup - including Canada Life Investments, CBRE, KPMG, Nuveen and Trilogy Real Estate to name a few - with a focus on valuation methodologies, and more expert discussion on Space-as-a-Service.

This podcast is for anyone involved in commercial real estate in any way. If you’re an investor, fund manager, developer, property manager, agent or broker, be sure to subscribe so you don’t miss an episode.

Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean Don't have time to listen?

(Read the transcript of this trailer below)

Welcome back to the WorkBold podcast

Where we chat with the leaders in commercial real estate to answer all questions Space-as-a-service.

This podcast is for anyone involved in commercial real estate in any way. If you’re an investor, fund manager, developer, property manager, agent or broker, be sure to subscribe so you don’t miss an episode.

I’m your host, Caleb Parker, and you’re listening to a preview of season 3, where Space-as-a-Service Comes of Age.

I’m coming out swinging this season. Demand for Space-as-a-Service will overtake demand for long-leases soon. It’s time for the capital markets to wake up. Because what happens to value when demand for your product, long leases, goes away. It’s time for Space-as-a-Service to have it’s own asset class, with industry recognized risks and yields, and perhaps a new type of investor profile.

Each Sunday over the next 10 weeks we’ll drop a new episode with the leading experts in commercial real estate to prepare you for the new world of service in real estate. We have a solid lineup, including Canada Life Investments, CBRE, KPMG, Nuveen and Trilogy Real Estate to name a few.

If you’re tuning in for the first time, I am Caleb Parker, Founder of Bold, the Space-as-a-Service brand for entrepreneurs and innovators. We are now part of the NewFlex family of brands, and we help asset owners and landlords drive value by future proofing their portfolios.

But enough about me. Let’s get down to business.

Real estate has been, done, the same way for the last century. And, the customer has always been, the people, who are investing in real estate. But, the customer today is, really the person who uses the building. It could be the people who are in a lease for 10 years, it could be the people that are popping in for a meeting room, for a day, or it could be the guest of those meetings. But the end user, the person coming to the building is really the customer. And so I believe real estate needs to move from product to service, and service those customers.

I believe entrepreneurs and innovators make the world a better place. Over the last decade, I’ve dedicated my work to supporting and championing entrepreneurs. I love entrepreneurial thinkers. I’m an entrepreneur at heart.

Today business deals happen faster than ever. We contract with people thousands of miles away online and on-demand. Our work is not restricted to a static location. We don’t “need” an office to work from.

Our work happens everywhere: at home, on a plane, on our mobile phones.

But, to grow and succeed, sometimes we do need a place to come together with our team, our customers, and our partners.

Commercial real estate hasn’t been friendly to entrepreneurs, though. “If” we’re approved, we have to pay big deposits, spend thousands on legal fees to oblige us to pay for a long time, for the right to a white box that becomes our responsibility to make it fit our culture and business needs, and then pay more to make it a white box again when we’re done.

This is the opposite of what a fast-growing company needs from commercial real estate. Yes, we need access to fantastic environments sometimes, but we also need agility. We need to manage risk. The logic of permanent offices and expensive long leases feels outdated in this new economy that we’re in.

I’m not trying to beat up on commercial real estate. It was natural for the industry to operate as it has because the customer has always been the investor, not the end-user.

But it’s time to flip this and put the customer at the center of our universe.

Demand for Space-as-a-Service from the end-user has been growing steadily since the global financial crisis of 2008, and we’ve seen massive growth in the last few years. The end-user must become the customer.

Because what happens to value when the demand for your product goes away?

And it’s not limited to entrepreneurs and small businesses.

Schroders chief exec Peter Harrison was quoted by the Financial Times last week saying “In the space of a few months, we have made 20 years’ progress in attitudes towards flexible working and we are going to continue with this momentum.”

If that doesn’t make you reflect, nothing will.

I could list all the headlines of companies like Twitter, Facebook, Amazon and so many more going remote first, but you’ve seen these headlines.

Perhaps a more powerful, and impactful announcement was that PwC Expects the Majority of their U.K. Staff to Work Remotely after the Virus, BUT “A blend of office & home working is the future” - stating there’s still very much a place for the office.

I say the traditional office is dead. The office as we knew it is dead.
But “the office” is not dead.
You see, companies who lean into the future are using flexible working as a talent acquisition tool.

So the future is about workplace choice, democratising the choice of where people work.

More than ever, we will have a choice of where, when, and how we work. We will choose places where we feel taken care of and produce our best work.

That’s what Space-as-a-Service enables.

The fundamentals of Space-as-a-Service are hospitality-driven. Buildings should provide customers with everything they need in one place paired with excellent customer service, to really drive value from that building.

Customers want flexibility and on-demand accessibility. That’s not just about the building. It’s about providing a space for customers to live and breathe their creativity. It’s about creating a consistent experience, a brand that connects to specific customer personas.

Landlords who are able to provide this are set to be the big winners of this change. By offering Space-as-a-Service, landlords can future-proof their assets, monetize their space, and drive value for customers and themselves. We need to put the customer at the center of the universe and build from there.

In a flexible working world, this is what keeps paying customers in a building, not long leases.

So building valuations need revising to at minimum recognize revenue generated by Space-as-a-Service. But I believe we need a new asset class to value the buildings which shift from the static white box to providing layers of dynamic service to the customer of today, the building user.

And that is how Space-as-a-Service comes of age.

Thank you for listening, we have a great season ahead with a focus on the valuation topic, and more expert discussion on Space-as-a-Service.

Don’t forget to subscribe in iTunes, or your preferred podcast listening app.

And remember, Fortune Favours the Bold.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Tushar Agarwal, Co-Founder & CEO of HubbleHQ, the leading online marketplace for finding and renting office space in London joins Bold Founder, Caleb Parker, to talk about the changing demands for the office.

Tushar shares why the traditional office is dead using data to back up his claim, and explains how landlords should respond.

The discussion covers how remote work going mainstream has created a new type of demand for the hotelification of workspace, a potential new model of CRE management services that is similar to corporate travel agents, and why brand has never been more important in commercial real estate.

Connect with Tushar on Twitter: https://twitter.com/iamtoosh
Connect with Caleb on Twitter: https://twitter.com/Caleb_Parker

If you have any questions or feedback on this episode, email podcast@workbold.co

Questions in this episode

1. First off, on your website you talk about Office Search Alchemy - what is that?
2. Tell us about HubbleHQ and some stats on the amount of space, average size and number of enquiries/transactions you facilitate on your platform
3. You harvest a lot of data. Can you share how you use the data and what you learn from it?
4. As Hubble helps companies find office space, how has it been these last few months?
5. What solutions are needed for a productive workforce?
6. A lot of people have talked about the death of the office. But other people in CRE are predicting post pandemic demand to remain the same, but with less density in office footprints. Do you think people will pay for the same amount of space for less people?
7. How would you define the post-covid office? What do you think the future office looks like?
8. Now that remote working is mainstream do you think we'll see a significant demand for daily, or even hourly bookings of work or meeting space?
9. Will CRE agents end up looking like travel management companies?
10. Columbia Property Trust, A Manhattan Landlord just took back control of a 155,000 sqft WeWork space.
    Are Landlords going to operate Space-as-a-Service themselves?

Value bombs

• The office as we know it is dead
• Over the last 2-4 years we’ve seen a shift in the market towards Space-as-a-Service
• Small businesses and large corporates who used to sign 5 year leases are now looking for managed solutions
• Average transaction size has gone from 3 people for 3 months to 20-30 people for 1 year
• Office search enquiries picked up 75% in May and June
• New demand is for a hybrid office solution
• Central HQ’s are still in demand, but with a smaller footprint
• 70% of people love working from home, but also want an office of some sort
• 41% of people want a quiet place to do focused work outside of their home
• The office of the future is solutions based
• People need choice
• There’s a difference between the “In-Covid” office and the “Post-Covid” office
• We’re going to see the unbundling of the office, and the hotelification of workspace
• When landlords and operators are making expensive decisions on how to design spaces, analysing multiple data points can help identify customer demand
• Enquiry to transaction data and list price to deal price is important to understand what customers want and are willing to pay
• If landlords want control of the future they will need to embrace Space-as-a-Service
• So we’ll see more landlords understand and respond to Space-as-a-Service as something that’s going to become mainstream
• Flexibility is needed but service is imperative to protect building valuations
• With Space-as-a-Service, creating a predictable experience that comes with a brand is what keeps paying customers in a building, not long leases.
• Generic spaces lack brand loyalty, consistency and a network effect.
• Specific brands add layers of service, attract the right mix of customers, and create new revenue lines.
• Selecting the right brand solution adds tremendous value by delivering a predictable customer experience, making the building attractive, and increasing asset value.
• To manage risk, many landlords will outsource hospitality and management to experienced Space-as-a-Service operators

Resources

Hubble's 'Should we ditch the office?' Survey results :

https://hubblehq.com/should-we-ditch-the-office/survey-results

Blog on the consumerization of commercial real estate: https://calebparker.me/featured-posts/workspace-service-needs-global-distribution-system-gds/

About Tushar Agarwal

Tushar is Cofounder & CEO of HubbleHQ, the leading online marketplace for finding and renting office space in London for fast growing companies and flexspace operators and landlords.

Tushar studied Economics at LSE (The London School of Economics) and spent 2 years working in investment banking before launching HubbleHQ back in 2014. He was Amazon's Young Entrepreneur of the Year Finalist in 2019.

He has led Hubble’s growth as they have gone on to raise £6.4 million over three rounds, from the likes JLL, Pi Labs run by famous PropTech investor Faisal Butt, Downing Ventures, Starwood Capital and Concrete.

Just to list a few of Hubble’s accolades, they are Deloitte's 26th Fastest Growing Technology Company in the United Kingdom, Property Week's ‘Proptech Innovator of the Year’ 2019, and last year they were voted as one of the ‘Best Places to Work in Property’ for a second year running.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Award winning Architect turned property developer, Martin Prince-Parrott from Blackswan Property, a Birmingham, England residential property developer, joins Bold Founder, Caleb Parker, to discuss the work from home (#WFH) movement and what it could mean for existing and emerging residential assets

The lines between work and life have long been blurred and now we’re going to see a blurring of the lines between the workplace and the home.

Martin shares his insights into how the world of residential real estate is responding.

Get ready for a new hashtag, because Martin believes we’re going to see the rise of #Resimercial - a Space-as-a-Service solution that’s a blend of work and home where people join like a gym with the flexibility to move from city to city within the network and access with their mobile phone.

Connect with Martin on Twitter: https://twitter.com/MPrinParr
Connect with Caleb on Twitter: https://twitter.com/Caleb_Parker

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs and tweetables

• Center of gravity in people's lives has shifted from work and central business districts to their homes.
• Generic office space providers and businesses must now compete with the already customised homes of workers
• In response residential must now accommodate work functions and expectations; space, light, connectivity
• Remote working is creating opportunities for co-living brands in residential real estate as people are placing more emphasis on selecting homes in which they can live and work comfortably
• Co-living is the purest manifestation of Space-as-a-Service in the residential real estate
• Commercial real estate developers can learn a lot from the residential and hospitality world as it shifts from product to service
• Brand is important in co-living as it is a proxy for value and experience
• The co-living model creates a network effect where customers can move across locations or cities and have the same customer experience, thereby extending the lifetime value of a customer
• Co-Living brands which listen to their members will be able to improve and refine each successive development by leveraging their customer feedback data, the process will be iterative
• Smart Residential developers will start to partner with Space-as-a-Service operators to manage amenities, such as workspaces, and build communities
• Some co-living brands will partner with Space-as-a-Service operators to manage the workspace component of the co-living stack
• We’re going to see the rise of #Resimercial - a Space-as-a-Service solution where people join, much like a gym, and it’s a blend of work and home with the flexibility to move from city to city, space to space within the eco-system and it will all be fully accessible via smart phones.

Resources and shout outs

Pivot Podcast
https://podcasts.voxmedia.com/show/pivot

Antony Slumbers: https://twitter.com/antonyslumbers

Dror Poleg: https://twitter.com/drorpoleg

Alex Notay: https://twitter.com/aknotay

Deborah Cadman: https://twitter.com/cadman1deborah

About Martin Prince-Parrott, FRSA RIBA

Martin is an award-winning Architect and Design Manager for the innovative mixed-use Developer, Blackswan Property. After almost a decade in architectural practice Martin was driven into Property Development by the realisation that the seed of an amazing place is planted at the beginning of the development process, not the design process.

Martin’s education started in Sheffield, where he attained a BSc in Architecture & Sustainable Design before returning to the University of Nottingham to pursue his postgraduate.

At Nottingham Martin’s studies focused on sustainable development, data driven eco design, advanced timber construction and passivhaus skyscrapers. His design work earned him 2 design awards and a feature in the Architect’s Journal.

After graduation Martin returned to the West Midlands, joining award-winning firms like Glenn Howells Architects and Gensler.

Martin’s two biggest passions are healthy cities and inclusivity. In 2019 his work on large, innovative urban projects and advocacy for these ideas earned him local and national recognition. Locally he was chosen as a finalist for the prestigious, Birmingham Young Professional of Year Award and nationally he was recognised by PropertyWeek as a Trailblazer in the Residential development space.

Additional Experience: Martin has served as Chair of the BPS (Birmingham Professional Services) Property & Infrastructure Committee, speaks at conferences and on panels about cities, is a visiting architecture tutor, volunteers as a Trustee of The National Youth Recorder Orchestra and is currently writing a book on how we can make cities healthier. His hope is that one day cities will be such joyful, accessible and healthy places that people will choose to raise their families there.

Martin is a Chartered member of the RIBA, Fellow of the Royal Society of Arts, a member of the Association of Corporate Governance Professionals, a member of the ULI and BPS Birmingham Future.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Forward thinking real estate developer, Jacob Loftus, who is Founder and CEO of London-based General Projects, joins Bold Founder, Caleb Parker to discuss how his company is reinventing assets to be customer focused and create long-term value.

Jacob tells the story behind repositioning a 150k sqft asset with Space-as-a-Service (SPaaS), then trading that asset for nearly £200M. He follows that up with his advice for investors who want SPaaS in their assets.

The two also have a chat about remote work and the role the office will play in the future, and whether social media should play a bigger role in commercial real estate.

Follow Jacob on Twitter: https://twitter.com/jacobloftus

Follow Caleb on Twitter: https://twitter.com/Caleb_Parker

If you have any questions or feedback on this episode, email podcast@workbold.co

Questions in this episode

1. Your Twitter bio says you design buildings for the “New Economy”. What does this mean to you?
2. You have a focus on reinventing assets. Why not start from scratch?
3. You repositioned an asset with Space-as-a-Service, then traded it for £183M. Did having a Space-as-a-Service footprint in the building negatively affect building valuation?
4. Do you expect Space-as-a-Service to play a big part in your future developments?
5. Will you spin up a new business unit to operate the Space-as-a-Service, or partner with an operating brand?
6. General Projects is active on Tiwtter and Instagram, you’re personally active on Twitter - do you think social media should play a bigger role in commercial real estate?

Value Bombs and Tweetables

• CRE is now a customer focused business. We are no longer just providers of physical space if we want to stay competitive. We must also provide services and experience.

• Value is created through the development process, but long-term value is created after completion through curation of amenities and community.
• 50% of the global workforce are millennials
• In 5 years 75% of the global workforce will be millennials
• Commercial real estate needs to develop assets around the needs and wants of the end user
• There is an expectation for the workplace to be more engaging, experiential and service driven than the past
• Corporates are now focused on creating workplace environments to compete for talent
• There is no need for people to commute to office every day, but the office is important for companies to create culture
• Remote work is great, but as humans we are social creatures
• Repositioning assets versus building from scratch saves 50-60% of the carbon footprint
• A large Space-as-a-Service footprint did not negatively impact the valuation of a marque asset in central London
• Rent reviews should be phased out just like long-term leases.
• CRE needs a valuation methodology to recognise buildings which are operated as Space-as-a-Service as a core asset.
• Having hundreds of customers on flexible terms is less risky than having a few tenants on long leases...if you’re good at customer service.

Resources

The Property Boom by Oliver Marriott

About Jacob Loftus

Jacob Loftus is Founder and CEO of General Projects, a design-led real estate developer that creates experiential and sustainable buildings, designed around the needs of the new economy. With a focus on the changing nature of the home and the workplace, General Projects collaborates with architects, designers, creatives and tech experts to deliver environments that inspire people and connect communities.

Since its inception in 2016, the business has led the reinvention of over 900,000 sq ft of real estate across London. Most notably this includes the reinvention of the iconic Grade-II listed One Poultry, transformed into the first Creative HQ in the heart of the City. Ongoing projects include; Technique, an 80,000 sq ft media-style office building in Clerkenwell built entirely from cross laminated timber; the reactivation of the former Woolworth’s HQ on Marylebone Road; Storybox, a former MI5 bunker in Vauxhall being transformed into a new experiential leisure hub; Expressway, an SME workspace & industrial complex in Silvertown and most recently Twickenham Film Studios.

Prior to founding General Projects in 2016, Jacob spent 7 years at Resolution Property as Principal and subsequently Head of UK. Whilst at Resolution, Jacob acquired and developed over 1.5m sq ft of real estate. Jacob pioneered Resolution’s push into design-led creative real estate, including leading the award winning development of Alphabeta in Shoreditch. Jacob holds an MSc in Real Estate from London Southbank University and a BA in International Relations from Boston.

Visit www.generalprojects.com.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com)

Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Space-as-a-Service veteran Borislava Tzvetkova joins Bold Founder, Caleb Parker from Sofia, Bulgaria to chat about her experience supporting global corporates, and why brand matters in commercial real estate.

We learn why demand from global corporates for Space-as-a-Service has grown in recent years, policies for transitioning back to the office after lockdown, hybrid spaces, how a Netflix model supports flexible working and why brand matters, especially when it comes to building valuations.

Connect with Borislava on LinkedIn:
https://www.linkedin.com/in/borislava-tzvetkova-1a9b308/

Connect with Caleb on LinkedIn:

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, email podcast@workbold.co

Value Bombs and tweetables

• Global corporates are outsourcing their real estate to Space-as-a-Service brands as a talent acquisition strategy.
• The home office cannot be a permanent solution for a global corporate office strategy, because not everyone can work from home.
• 86% of millennials want the best of both worlds: the choice to work remotely and in a fun office culture and inspiring workplace.
• Hybrid spaces are needed for hybrid work models.
• Space on-demand supports flexible working and reduces fixed costs.
• Companies are starting to provide Space-as-a-Service memberships to employees in their benefits package.
• Like the hotel industry, asset owners will partner with branded operators to attract the right mix of customers, add layers of service and create new revenue lines.
• Generic spaces lack brand loyalty, consistency and the network effect.
• We’ll see building owners partner with specific brands to drive the right economics that meet the business plan of the asset.
• Selecting the right brand adds tremendous value by delivering a predictable customer experience, making the building attractive, and increasing asset value.

About Borislava (Bori) Tzvetkova

Bori is a flexible workspace expert and business consultant who recently helped launch a really cool coworking brand called THIS WAY in Sofia, Bulgaria.

Bori started in the Space-as-a-Service world in 2004 with premium serviced office brand The Executive Centre based in Hong Kong. She was General Manager for their operation in Sofia. In 2008 she became the Group General Manager at Sterling Serviced Offices (founded by British entrepreneur, Giles Blanchard) with expansions in Istanbul and Sofia, before launching their THIS WAY brand this year.

While still supporting the Sterling brand and their global corporate customers, she’s now focused on their expansion plans for THIS WAY around Europe.

See THIS WAY on Office Snapshots: https://officesnapshots.com/2020/06/08/this-way-coworking-offices-sofia/

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com)

Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

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Ryan Simonetti, CEO of Brookfield-backed Convene, joins Bold Founder, Caleb Parker in an inspiring episode on leadership and optimism on the future of commercial real estate.

Ryan shares the core values that’s helped make Convene successful over the last decade, what’s enabled him to take decisive action during the Covid pandemic, why he believes we’re in the middle of “The Great Accelerator", how office as an asset class is going through a transformation and why buildings without Space-as-as-Service will struggle in the future.

Connect with Ryan on Twitter: https://twitter.com/rwsimonetti
Connect with Caleb on Twitter: https://twitter.com/Caleb_Parker

If you have any questions or feedback on this episode, email podcast@workbold.co

Questions asked in this episode

1. You were quoted a couple years ago with saying that only 2 things keep you up at night: your 2 year old and your company’s culture. Can you talk about the culture you’ve built at Convene?
2. Often business leaders keep quiet on topics that become politically polarized, but you’ve been vocal on social media sharing what you believe. Is that risky? Do you think more business leaders should take a stance?
3. You made the decision early on to close all Convene locations, even before the Government mandated lockdowns. What drove that decision?
4. ​​​​​​​​​​​​​​It’s an understatement to say this is a difficult time - how do you balance maintaining optimism with facing the realities of today?
5. What makes you optimistic about the future of our industry?
6. You’ve been talking a lot about hybrid and virtual events - do you expect this to last long-term?
7. How is this going to affect occupancy or vacancy rates in commercial assets?
8. How do you think our industry needs to evolve to keep up with the growing demand for SPaaS?
9. Do you think #CRE needs an asset class for Space-as-a-Service?
10. What is your advice to commercial real estate leaders who are not convinced that SPaaS is the future of #CRE?

Value Bombs and tweetables

Leadership

• At the core of a company's culture is a set of beliefs and values - core non-negotiables.
• Core values are the high bar for which a company hires talent and the lens through which all decisions are made.
• GRIT as a core value stands for: Genuine, Relentless, Integrity, Teamwork, and is required for any disruptive company to succeed.
• Integrity is the most important core value.
• Business is the greatest team sport of all.
• We’ll see more companies and executives take a proactive stance to have a positive impact on societal issues.
• “As the leader of a company I need to speak out on behalf of our team, and what we believe as a company is the right thing to do.”
• The decisions that companies make during this pandemic will impact their value for decades to come.

Future of #CRE

• This crisis will be seen as the great accelerator for the Future of Work and Space-as-a-Service trends we’ve been seeing. Many of these trends that were expected to take 15-20 years for change to take effect will now happen in 3-5 years.
• Hybrid and virtual events and work is here to stay long-term.
• Talent wants choice, flexibility and experience.
• Shift toward the individual, not the company, being in control specific to when, where and how we work
• Remote work will make up 25-35% of a company’s workforce

• CRE needs to support people working in the HQ and remotely

• If an asset doesn’t offer Space-as-a-Service it’s going to struggle

About Ryan Simonetti

Ryan Simonetti is the CEO and co-founder of Convene, the company that designs and services premium places to work, meet, and host inspiring events. His unique expertise in real estate acquisitions, development, and structured finance has helped catapult Convene to become a pioneer in the commercial real estate industry.

Ryan co-founded Convene in 2009 with the intention of disrupting the commercial real estate industry and transforming the workplace experience by capitalizing on converging trends in real estate, technology, and hospitality. His vision - to infuse hotel-style services into meetings, events and flexible office spaces - has been Convene’s guiding force for the last 11 years, during which they have expanded to 32 locations across the US and UK.

With Ryan at the helm, Convene has raised $410M in funding to date, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by both Inc. and Fortune Magazine. Ryan has been recognized for his transformative achievements on Real Estate Forum’s 50 Under 40 list, Inc. Magazine’s “30 Under 30,” a list of America’s Most Promising Young Entrepreneurs, was named “Top Entrepreneur” by Crain’s New York, and a finalist in Ernst & Young’s Entrepreneur of the Year® New York Awards.

Ryan, the first in his family to attend college, graduated from Villanova University, where he developed the concepts for and ran several “start-up” companies designed for students. His professional career began as a real estate banking analyst in the global real estate group at Lehman Brothers, where he focused on the structuring and securitization of commercial mortgage-backed securities. Following Lehman Brothers, Ryan joined Gramercy Capital Corp. as a vice president where he was responsible for the restructuring of a billion dollar loan portfolio including $600 million of hospitality related real estate investments.

Ryan is an active supporter of the Urban Land Institute, CoreNet Global, IACC and was selected to be a member of New York Senator Kirsten Gillibrand’s Small Business Working Group. In addition, he is an active venture investor and advisor to several start-up technology companies and their founders. Outside of work, he enjoys golfing, fishing, reading and thinking of the next ‘big idea.’ Ryan and his wife Lisa live in New York with their children Riley and Harley.

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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Annie Rinker, Director for the Office of Innovation at Hines and Board Member for the Global Workspace Association joins Bold Founder, Caleb Parker, to share how Hines is future proofing their portfolio with Space-as-a-Service.

Annie is the woman leading the roll out of Space-as-a-Service across the Hines global portfolio, which includes 539 properties across 205 cities in 24 countries on 5 continents (representing a whopping 232m SqFt.)

The two talk about management agreements with operating partners, what to look for in an operating partner, and how the right Space-as-a-Service footprint becomes less riskier than a conventional 10 year lease.

Annie has some important advice for asset owners who are thinking about launching their own inhouse Space-as-a-Service operation.

Questions asked in this episode

1. What drives the Hines approach to Space-as-a-Service?
2. Why create a sub-brand?
3. How do you determine which assets in your portfolio to roll out a Space-as-a-Service footprint in?
4. What are "fully integrated building amenities?"
5. Why go the operating partner route versus inhouse?
6. What do you look for in operating partners?
7. What does a financial model for landlords and operators that is sustainable for both look like? (Audience question from Benjamin Bach, Vice President Cushman & Wakefield)
8. What are the minimum amenities a building should offer?
9. Do you think all this remote work we're doing is going to increase the demand for Space-as-a-Service?
10. Do you agree with the JLL prediction that 30% of overall office stock will be Space-as-a-Service by 2030?
11. What is your view on asset owners who go the inhouse route to launching a Space-as-a-Service operation?

Value Bombs and Tweetables

• Coworking adds value through services to customers, which delivers revenue to the bottom line of a building
• Space-as-a-Service can add $2 NOI to an asset
• Real estate is becoming a much more service oriented industry
• Large companies need to be nimble, small companies need the ability to quickly grow
• Hines recognized they had to offer a Space-as-a-Service product in their buildings to attract and retain customers
• Space-as-a-Service becomes a competitive advantage for an asset
• Flexspace enables Hines to align with the needs of contemporary and future office customers
• With the ability to work remotely the physical office becomes more of a want than a need, so real estate owners need to think about the services that support culture and collaboration
• Hines chose the operating partner route versus spinning up inhouse operation
• When looking at asset strategy and how to incorporate flex it’s Important to choose a brand that is aligned with your building’s brand, but also important for the partnership to be fully aligned
• We’re going to see a shift of attitudes in the capital markets towards Space-as-a-Service
• The right Space-as-a-Service footprint becomes less riskier than a conventional 10 year lease
• Health and wellness amenities will be expected of Class A office buildings in a post Covid world.
• Remote work will create more demand for Space-as-a-Service
• Space-as-a-Service could exceed JLL’s prediction of 30% of overall office stock by 2030
• Warning: Real estate owners have a lot to consider before launching their own Space-as-a-Service operation versus going the operating partner route.

Resources

Global Workspace Association Board:https://www.globalworkspace.org/about-gwa/

99% Invisible Podcast
https://99percentinvisible.org/

About Annie Rinker

Annie Rinker is Director for the Office of Innovation at Hines and Board Member for the Global Workspace Association

Annie has has over 13 years experience in the Space-as-a-Service, brokerage, property management and asset management fields.

She gained her master’s degree in real estate finance and development from Georgetown University in Washington, DC.

Starting at Carr Workplaces as a Client Services Director in 2006, her story is impressive as she climbed the ladder at Carr. If you don't know, Carr operates the seventh largest shared office space company in the US, with 32 locations and more than nearly 800K square feet of office space supporting over 10K clients across their portfolio in major cities such as DC, NYC, Chicago, San Francisco and Boston to name a few. Annie became Vice President of the company before launching Carr's managed office product called WorkReady.

Throughout her career she's managed coworking facilities, been responsible for all financial and operational components, and she's managed a regional sales team of coworking managers.

Now she continues to build on the intersection of coworking and traditional commercial real estate by exploring other ways to drive value in buildings though the Hines coworking platform, The Square.

Subscribe to the #WorkBold Podcast Apple | Spotify | Google | Stitcher | Podbean

If you have any questions or feedback on this episode, email podcast@workbold.co

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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Susan Freeman, 'The woman who knows everyone' according to Bisnow joins Bold Founder, Caleb Parker, to share why she believes "Third spaces" will play a role in bringing back life to the high street and smaller towns.

Susan, who is partner at law firm Mishcon de Reya, shares some of the back stories from her favourite guests on her own PropertyShe podcast, including Founder of Regus, Billionaire and CEO of IWG, Mark Dixon.

Susan and Caleb go on to talk about breaking rules and challenging the norms in commercial real estate, transitioning back to the office safely post-pandemic, including the importance of good air quality, and how we’re going to see a movement of building owners bringing in professional operators of Space-as-a-Service.

Connect with Susan on Twitter: https://twitter.com/Propertyshe
Connect with Caleb on Twitter: https://twitter.com/Caleb_Parker

Value Bombs and Tweetables

• CRE needs to give the younger generation working in the industry more influence because they understand what the customer of the future wants

• We can break rules in #CRE, starting with the suit and tie
• We are in the people business, not the property business.
• When it comes to getting back to the office, safety is the priority.
• Good air quality is critical for the safety and productivity of office customers
• Long-term, the sustainability agenda will stay a focus for buildings to align with social values of customers
• Reducing commute time makes commercial real estate more sustainable
• Demand for Third spaces will grow, and have potential to bring life to the high street and smaller towns
• Connectivity is crucial for the work from home movement
• Real estate decisions should be driven by what talent wants
• To enable to enable flexibility we’re going to move towards more professional operators of buildings

Resources

PropertyShe Podcast: https://www.mishcon.com/propertyshe

About Susan Freeman

Susan is a partner at law firm Mishcon de Reya. An experienced real estate lawyer, her in depth understanding of the property market and business training as a Sloan Masters MSc (London Business School) graduate, combined with a wide circle of contacts help make the firm’s programme of events “must attend” networking opportunities. Susan was listed as ''The woman who knows everyone' by Bisnow in their 51 Most influential Women in UK real estate list 2018.

Susan is a member of the Mishcon Technology Group, which has recently launched MDR LAB - an incubator programme for tech start-ups in the legal space. She also mentors for Pi Labs accelerator programme for proptech start-ups since it launched and is a regular speaker on the #proptech circuit. Susan is Vice Chair of the British Property Federation's Technology and Innovation Group.

She is also a member of the Urban land Institute Technology and Real Estate European Product Council. She chaired the FUTURE: Proptech Advisory Group bringing together key influencers in real estate and proptech. She is ranked 40 in the Tyto Tech Top 500 List 2018

Susan is a non-executive director of development company, This Land, on the advisory boards of Seaforth Land and Work.Life and chairs the Property Group of Bee Midtown, the Holborn and
surrounding area's Business Improvement District.

She is on the advisory board of Property Week and is an active member of a number of property related organisations including The British Property Federation, The Urban Land Institute and REVO.

Susan regularly undertakes speaking and panel engagements on real estate, retail and proptech related issues. She hosts the popular Propertyshe podcast where she interviews some of the top influencers who define and make a difference to the real estate industry and built environment.

If you have any questions or feedback on this episode, email podcast@workbold.co

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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The outspoken #CRE Broker and social media influencer (11k+ followers on Twitter), Duke Long, joins Bold founder, Caleb Parker to share the story behind his Top 100 people in commercial real estate to follow on Twitter list and explain his recent rants about the negative pitching that is happening in CRE during the current pandemic, including on social media and in the press.

In this uncensored episode we find out what Duke thinks the “new normal” will be after lockdown, what the office sector can learn from the events industry to entice people back to the office, if remote work will accelerate Space-as-a-Service, and whether commercial real estate remains a stable investment if the future of commercial real estate is flexible.

And finally once and for all we find out who really invented the hashtag #Space-as-a-Service.

Disclaimer:* This episode contains profanity. There are few F-Bombs in this episode after the first 15 minutes.But as we’re all adults in commercial real estate, we decided to NOT censor.

Connect with Duke on Twitter: https://twitter.com/dukelong
Connect with Caleb on Twitter: https://twitter.com/Caleb_Parker

Questions in this episode

1. What was the thinking behind putting the Top 100 Commercial Real Estate People You Must Follow On Twitter list together? What’s the criteria to be included in that elite list of experts?
2. There has been a lot of headlines lately talking about “6-feet offices”, “the office being dead”, “the coworking industry failing”, and even the big banks “embracing remote work”. What do you make of this?
3. What's behind your recent article “Hey, #CRE And #Tech We Are All Fucked, But No One Wants To Admit It. I Will.”
4. According to a CoreNet Global survey released last Wednesday, 69% Of Companies Plan To Shrink Office Footprint, Increase Remote Work.
   What’s going to happen to all the space left empty?
5. Historically commercial real estate was a stable and predictable investment - how do you expect this to change?
6. What questions should commercial real estate investors be asking right now to prepare their portfolios for the future?
7. Who in #CRE should people be tuning into for advice or examples of leadership during this crisis?
8. The very first episode of this podcast was with our mutual friend, Antony Slumbers talking about the Trillion Dollar Hashtag: Space-as-a-Service. For a long time there’s been a debate on who invented that term. Who should get the credit ?

Value Bombs & Tweetables

• Covid-19 accelerates the flexible working movement
• Stop pitching. No one knows yet what solutions will save commercial real estate
• The office sector can learn from the events industry how to create environments people choose to go to
• Trickle up economics needed during a global crisis
• 20 year leases are gone
• All the stats about people not wanting to come back to the office....we need work environments, but we don’t want to go back to the way it used to be
• Flexibility will create dynamic revenue models for #CRE
• Demand for Space-as-a-Service shifts the responsibility of delivering workplaces that support productivity and success from occupiers to the asset
• CRE needs to be asking how to create environments where people feel taken care of
• To future proof portfolios, owners of real estate need to ask where they sit in the value chain
• Assets with Space-as-a-Service will become workplaces of choice

Resources

Top 100 Commercial Real Estate People You Must Follow On Twitter list:
https://dukelong.com/duke-longs-updated-2019-top-100-commercial-real-estate-people-you-must-follow-on-twitter/

Duke Long's website:
http://dukelong.com/

About Duke Long

Duke is a commercial real estate broker, owner, manager, and investor. He is an entrepreneur in residence for the National Association of Realtors Global REACH programme and social media influencer in #CRE with over 11,000 followers on Twitter and 10,000 connections in his LinkedIn group.

If you have any questions or feedback on this episode, email podcast@workbold.co

Sponsors Fortune Favours the Bold Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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Jonathan Weinbrenn (JW), Space-as-a-Service veteran and MD Bespoke, a BE Offices company with locations across England and Northern Ireland, joins Bold Founder, Caleb Parker to discuss the impact Covid-19 will have on commercial real estate.

The two chat about the human side of the pandemic, both the negatives and positives, how JW and his team are helping customers transition to working from home as if they’re in the office, work strategies and safety measures to get back to working in the office, including a discussion around pre-vaccine vs. post vaccine stages.

The two wrap up the discussion with a powerful topic of whether Coronavirus will act as an accelerant to giving people more choice of how and where they work - and if that happens, how does that affect Space-as-a-Service?

Free giveaway:
Make your (virtual) meetings cool, like you - and win a Bold hoodie. Visit https://workbold.co.uk/podcast/ for details.

Subscribe to the #WorkBold podcast Apple | Spotify | Google | Stitcher | Podbean Value Bombs & Tweetables

• We’re in the middle of the greatest global experiment #CRE has ever seen.
• We’re here to help customers work seamlessly whether they’re in the office or remote.
• Short-to-mid-term #CRE requires careful consideration

• CRE will be business as usual in a post-vaccine world, except the movement towards Space-as-a-Service will take off as companies shift to a more distributed workforce

• More people will work from Third Spaces.
• Work doesn’t have to happen in one fixed location.
• The idea of retaining rigid long-term leases will become less favourable.
• Covid exposes the need for agility.

Connect with Jonathan on Twitter: https://twitter.com/WeinbrennJonny

Connect with Caleb on Twitter: https://twitter.com/Caleb_Parker

Resources

Book referenced in the quick fire round:
No Mercy/No Malice by Professor Scott Galloway
https://www.profgalloway.com/

If you have any questions or feedback on this episode, email podcast@workbold.co

Sponsors Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com) Subscribe to the #WorkBold podcast Apple | Spotify | Google | Stitcher | Podbean

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In this first episode of Season 2, Samantha McClary, editor of real estate media company, EG, (virtually) joins Bold founder Caleb Parker to share some of the chatter she’s hearing in commercial real estate.

The two discuss whether people are really productive working remotely, what the “new normal” looks like when we come out Covid-19 lockdown, how companies are rethinking their office strategy, the role of Space-as-a-Service and of course how this affects commercial landlords.

Connect with Sam on Twitter: https://twitter.com/samanthamcclary

Connect with Caleb on Twitter: https://twitter.com/Caleb_Parker

Questions in this episode:

1. How has your productivity been affected during lockdown?
2. Does everyone in your team feel the same as you, or does it vary based on each person's work from home circumstances?
3. CBRE projects offices could be half empty for up to a year after lockdown. Do you think people will want to rush back to the office and stop working from home?
4. Referring to the recent EG podcast with Neil Usher, he talks about a reset as companies consider a strategy for a return to work. Can you elaborate on that, and what this will mean for landlords?
5. What PropTech companies / solutions can help #CRE serve their customers better / keep customers safe when we come out of lockdown?
6. Before the pandemic the movement toward Space-as-a-Service, which includes coworking, flex and serviced offices, was approaching 10% of the overall office stock. Considering we're all undergoing this global remote work experiment, and the latest headline of Barclays CEO saying "putting 7,000 people in a building may be a thing of the past" + RXR nixing the big Airbnb deal at 75 Rockefeller in NYC - what talk are you hearing from asset owners/managers on this topic now?
7. Once we do get back to normal (or a new normal), do you expect to see the money in CRE bypassing traditional asset managers and doing deals directly with Space-as-a-Service operators? (Referencing #WorkBold podcast Season 1, Episode 10 with Dror Poleg)

Value Bombs

• There are too many PR-seeking headlines and knee jerk reactions from commercial real estate to this pandemic.
• But companies are rethinking their office strategy.
• Tech and media companies are productive working remotely.
• Remote work productivity is linked to how people are doing emotionally.
• Creative work requires coming together in a face to face environment.
• Working remotely doesn't work for everyone.
• It's not the office OR remote work. The future includes both.
• The future = smaller head offices, remote work and access to workspace close to home.
• Real estate investors will partner with the best Space-as-a-Service operators to improve the customer experience.

About Samantha McClary

Samantha McClary is EG editor, Co-founder of REWIRE and Co-host of TechTalk Radio.

Connect with her on LinkedIn: https://www.linkedin.com/in/samantha-mcclary-b4635a4a/

Subscribe Apple | Spotify | Google | Stitcher | Podbean Sponsors Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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Welcome to Season 2 of the #WorkBold podcast.

Following a successful Season 1 (now downloaded in 36 countries), Caleb Parker, Founder of Bold, returns to chat with the leaders in #CRE to share insights into how the office sector can prepare for work life after Covid-19, better known as Coronavirus.

1. Will everyone get back to business as usual, or will there be significant changes to the buildings we return to?
2. Will the movement to Space-as-a-Service gain rocket boosters when this pandemic is over?

The old school approach to commercial real estate won't work anymore. Many traditionalists will fail.

But those who are bold and open to evolving will not only survive, but thrive when we get back to business.

Space-as-a-Service will we go from lockdown to lift off.

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Who Should Listen?

This podcast is for anyone involved in commercial real estate in any way. If you’re an investor, fund manager, developer, property manager, agent or broker, be sure to subscribe so you don’t miss an episode.

FORTUNE FAVOURS THE BOLD

Sponsors Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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Dror Poleg, world renowned author of Rethinking Real Estate, chats with Bold Founder, Caleb Parker in London during his UK book tour. Dror explains why the old way of leasing space is becoming obsolete and how to finance the next phase of growth for Space-as-a-Service.

Follow Dror on Twitter: https://twitter.com/drorpoleg
*(More about Dror below)

Subscribe
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Questions answered in this episode

1. In your LinkedIn article you refer to the hotel industry offering a few hints into the future of Wework, with lessons we can all take away for how to finance the next phase of growth for Space-as-a-Service. Can you elaborate?
2. You state that WeWork should not use venture capital to finance long leases or building acquisitions. Would you give this advice to the other operators in this sector?
3. You say demand for space-as-a-service is growing and owners are coming to terms with the fact that the old way of leasing space is obsolete. Is that why are you keen on management and franchise deals with traditional landlords?
4. The way buildings are valued (particularly here in the UK) is a barrier for the proliferation of management agreements. Do you expect this to change anytime soon?
5. What is the future of finance, or “capital stack” as you like to call it, for CRE?
6. Will a PropCo/OpCo brand emerge?

Value Bombs and tweetables

• There’s a growing gap between what customers want and what landlords and their investors are willing to deliver. There’s a missing service layer.
• There is insatiable demand for flexibility and service that is not going away.
• Wework got the investor profile wrong.
• Commercial real estate investor profiles need to evolve to align with the different layers of risk to deliver space-as-a-service.
• Landlords have been sheltered from the new risk created by the demand for space-as-as-service.
• Building valuations will have to change to account for this new risk of not having space-as-a-service.
• Brand will become an important factor in building valuations.
• New sources of funding will make up the future capital stack of CRE finance.
• CRE Investors will bypass managers and partner directly with space-as-as-service brands.

Resources

Dror's LinkedIn article referenced: https://www.linkedin.com/pulse/hotel-masayoshi-how-fund-future-real-estate-dror-poleg/

Book: Rethinking Real Estate https://www.rethinking.re/

About Dror
Dror Poleg is the author of Rethinking Real Estate and the Co-Chair of the Urban Land Institute’s Technology and Innovation Council in New York. His insights on the future of cities and buildings have been featured in publications including the Wall Street Journal, Forbes, The Globe and Mail, and Business Insider.

Dror briefs and advises senior executives from multibillion dollar companies such as AvalonBay Communities, British Land, Liberty Mutual, Dubai Holding, and Cushman & Wakefield.

Dror’s work draws on his experiences as a real estate and technology executive in the US, China, UK, and Australia, as well as on his formal training at the London School of Economics, INSEAD, and Swinburne University of Technology.

Previously, Dror served as Vice President of Kardan Land, where he oversaw the expansion of a $3b property portfolio in partnership with investors such as Blackrock MGPA and Frasers Properties; as CEO of Otherz.com, an app development company; and as Head of Digital at Standards Group, a creative agency that served clients such as IKEA, Scandinavian Airlines, and Shangri La Hotels.

Sponsors Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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Chris Richmond, Senior Head of Real Estate for PricewaterhouseCoopers (PwC) joins Bold Founder, Caleb Parker, and dives deep into what drives his real estate decisions. He's responsible for for ensuring 24,500 team members have a happy and productive office environment across the portfolio and shares how flexible working and the war for talent require buildings to level up their service game.

About Chris Richmond

A Chartered Surveyor since 1991 with an MBA from Kingston University (1999) and over 30 years commercial real estate experience primarily working client side within large corporations such as Royal Mail, Orange/EE and PwC.

Achievements include the renewal of the office portfolio to right-size workplaces into modern, flexible, sustainable and vibrate spaces in line with evolving business needs.

Chris is on the management board for the British Council for Offices (BCO).

Connect with Chris on LinkedIn: https://www.linkedin.com/in/christopher-richmond-mba-mrics-9b99b514/

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Questions answered in this episode

1. How big is your UK portfolio
2. How many people do you support?
3. Are your assets on long-term conventional leases?
4. Do you see a correlation between your office environment and talent acquisition?
5. What does talent want? What does talent expect?
6. Do you agree that companies don't want an office, but rather a productive workforce?
7. How does PwC ensure people have what they need from the office to be productive?
8. How do you use data to optimise your offices?
9. How is flexible working part of your strategy?
10. How often are you actually in the office?
11. How do you balance flexible working and office working occupancy to determine the ROI of a space.
12. What is your decision making process when acquiring new space or renewing leases?
13. Why do you think CRE is slow to move from product to service?
14. What's the incentive for a landlord to provide an extra level of service if a customer is stuck in a 10-15 year lease?
15. Would you take space in a building that is managed by a Space-as-a-Service operator?

Value Bombs and tweetables

• PwC UK recruits 1,500 graduates each year
• The office stands for place where people come together to collaborate and share ideas
• We want to create an atmosphere where people are happy and want to come
• A happy workforce feeds into productivity
• 17,000 sensors help measure data to determine what's working in the office.
• Data is a symptom of what's not working, and enables further feedback checks.
• Our team are instructed to only come into the office when they need to.
• People are epowered to make this decision themselves.
• Location is still important to attracting talent, but service is just as important.
• Buildings are not currently offering the level of service needed.
• The human experience is lacking.
• Asset managers are not taking a proper interest in customer service, and that's a missed opportunity.
• Customers are more interested in quality versus price of services. A better balance is needed.
• Customer service creates value. Happy customers will stay longer and generate increased returns.
• PwC would look at taking self-contained space in buildings that are fully managed by a Space-as-a-Service operator.

Resources
Excerpt from the BCO report referenced in this episode:
"The demand for excellent customer experience in the workplace is here to stay. Efficiency, flexibility, adaptability, sustainability and wellbeing continue to be of top concern to occupiers. Office building owners and managers are increasingly being asked, and now expected, to offer a service that supports these business objectives. If the office industry cannot deliver the service customers want, they will either self-deliver or take their business elsewhere. The increase in the percentage of space being taken by corporates from companies like WeWork, IWG and The Office Group, rather than traditional landlords, is testimony to this."

Click here to read the entire BCO report

Sponsors Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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Mark Tyson, Head of Service Delivery at Legal & General Investment Management (LGIM) sat down with Bold Founder, Caleb Parker, to share how space moving from product to service can create successful businesses, driving demand, premium rents and ultimately high building valuations.

About Mark Tyson
Mark is Head of Service Delivery at Legal & General Investment Management (LGIM). He is responsible for all Property & Facilities Management operations across over 400 properties in the UK following an 18 month transformation programme to implement a new occupier focussed operating model. Previously he has held leadership roles in Mitie and Capita Real Estate with a focus on Property Management, Facilities Management and Sustainability services. During this period he has also developed a number of Smart Building propositions which incorporate well-being, asset and energy data to support better decision making in the built environment

Connect with Mark on LinkedIn: https://www.linkedin.com/in/mark-tyson-23b7a1a/

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Questions answered in this episode

1. With the demand for Space-as-a-Service and flexibility growing year on year, what are you seeing from your customers?
2. What do you consider flex space?
3. You've launched your own Space-as-a-Service brand - are you now competing with the "Weworks" of the world?
4. What percentage of your buildings will be dedicated to SpaaS or flex?
5. Will your valuation model change?

Value Bombs and tweetables

• We need to stop talking about sqft and cost per sqft and talk about outcome - how the space works for a business.
• We’re using net promoter scores to see how people like working in a building
• We want to understand what the occupier is using a space for, the right conditions to make that catagory of business work and measure metrics to understand if the space is successful for a business
• Stop thinking about productivity gain, and start thinking about providing a space that gives people a chance to be successful.
• Positive outcomes enable premium rents.
  Service will be the differentiator when offices are a commodity
• People will stay in buildings longer that provide a great service thereby reducing void periods and directly affecting building valuations.
• Many assets won't be able to keep up with the changes in market demands, and we'll see some stranded assets which are difficult to exit.
• It's about what can be done to protect investments from decreasing in value.

Sponsors Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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Elaine Rossall, Head of UK Offices Research and Strategy at JLL joins Bold founder, Caleb Parker, to discuss how flexible working trends impact commercial real estate assets and how landlords are responding.

About Elaine Rossall

Elaine joined JLL in 2018 from Cushman and Wakefield where she spent 24 years, first as a member of the associate European research group and later as head of London group research. At JLL Elaine works with the office agency and capital markets teams to deliver clients with an all-encompassing view of the sector, delivering innovative and challenging insight to help develop and inform client strategies.

Connect with Elaine

LinkedIn: https://www.linkedin.com/in/elrossall/

Twitter: https://twitter.com/elrossall

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Questions answered in this episode

1. Why is JLL implementing flexible working?
2. What is the benefit of letting someone choose their own work schedule?
3. How is flexible working enabling space consolidation?
4. How does flexible working and space consolidation affect London landlords?
5. Will conventional leased space convert to flex space when traditional occupiers relocate?
6. How does JLL advise landlords on how to respond to the demand for flex?
7. Will it be a problem for landlords when the overall office stock is 30-50% flex?
8. How do the other top UK markets compare to London?

Value Bombs and tweetables

• Flexible working is about empowerment and productivity
• Changing the way people work to create a better working environment for everyone
• Occupiers are looking for landlords to provide flex and amenity space within the asset
• It’s important for landlords to understand which operator brands are out there
• Landlords who do not have large portfolios should look to partner with operators instead of launching their own flexspace brand
• There's a blurring of lines between the operators and the landlords
• For landlords to be successful they need to understand how occupiers are behaving
• Over time we’ll stop talking about flex being a proportion of the market, because the overall market will be flexible

Sponsors Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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James Goldsmith, Head of Leasing for AXA Investment Managers at 22 Bishopsgate sits down with Caleb Parker to share his vision for creating a community and breeding successful companies.

22 Bishopsgate is the newest skypscraper altering the London skyline and is leading the way when it comes to deliver space-as-a-service and amenities to delight consumers.

About James Goldsmith

James has worked on some of London's most progressive schemes, including Apple's first UK flagship in Regent Street, Television Centre, Central Saint Giles and The Shard.

He maintains a strong belief in market research and how broader social and economic issues influence occupier needs and objectives. During his 25-year career in Central London, James has executed many high-profile and award-winning transactions as both an adviser and a principal; operating within the leasing, asset management and development markets. Before joining AXA Real Assets in 2016, he held senior positions at Deloitte, Jones Lang LaSalle and CBRE and is a real estate graduate of the University of Reading.

Connect with James on LinkedIn here: https://www.linkedin.com/in/james-goldsmith-82250828/

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Value Bombs and Tweetables

1. It's not just the real estate, it's how you create the right managed environment.
2. "It's about shared purpose, collaboration and adaptability and they were the themes owe wanted to create for the space and what it represents!"
3. "It's how to create value. There are very convenient ways of creating money, actually, do we just need to turn it around and see if we get the product, right, if we get the environment, right, and we can encourage the right behaviors and the right businesses in there, then the money will flow from it."
4. The way we measure value is less about the rents we achieve and the length of the leases, and more about the success of the occupiers.
5. If you have a building with a reputation for breeding successful occupiers then that building will always be in demand - which means you are always going to have value

Sponsors Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com) INTERESTING FACTS:

AXA Investment Managers - Real Assets (“AXA IM - Real Assets”), acting on behalf of a consortium of international investors, together with its development partner Lipton Rogers Developments, have unveiled their vision for the highly-anticipated office building Twentytwo, located at 22 Bishopsgate in the heart of the City of London. Their concept responds directly to the major shifts in the way people work and live, brought about by cultural, demographic and technological advances in the world of work.

Twentytwo has been designed as a place people will want to work in, and as a building that represents a new approach to office design. At its core, Twentytwo aims to offer choice – choice to eat healthier, choice to exercise, choice to speak to others and share experiences and choice for the occupiers in creating their own, bespoke workspaces. It is designed to increase wellness, engagement and productivity, ultimately making a significant and positive impact on the businesses and people that will form its community.

The 62-storey tower will be the first of its kind to house a fresh food market, innovation hub, gym, wellbeing retreat and spa, curated ‘art walk’, business club and cycle hub, as well as the London’s highest free public viewing gallery. It will be the first UK tower to contain in excess of 100,000 sq ft of integrated amenity and social spaces, creating an inspiring, healthy and energising workplace for a vibrant and diverse business workforce of 12,000 people.

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Matt Filkin, Chief Operating Officer for London-based property investment company Almacantar, joins Bold Founder Caleb Parker, and shares his views on why landlords should challenge the status quo to provide the services people want from buildings today. He goes on to explain how partnering with experienced operator brands can work well and have a positive impact on building valuations.

About Matt Filkin

A lawyer by background, Matt has extensive experience in the real estate sector. He has broad transactional expertise, having negotiated as both principal and adviser on property and debt transactions totaling over £7bn.

As Chief Operating Officer Matt is responsible for the day to day operation of the business, driving efficiency and implementing operating policies and strategies across Almacantar and its projects.

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Questions answered in this episode

1. What does space-as-a-service mean to you as a landlord?
   How does Almacantar plan for space-as-service in your developments?
2. Is there a formula for allocating space-as-a-service in an asset?
3. How do you see space-as-a-service affecting building valuation?
4. What are the right economics for partnerships between landlords and operator?

Value bombs and tweetables

• Demand for space-as-a-service is not slowing down. Real estate needs to catch up.
• Customers don't want the hassle of operating property. They want their employees to be productive.
• "We will always contemplate space-as-a-service in our buildings"
• Valuers need to consider the income that's being generated by space-as-a-service footprints, and value that footprint separately than the rest of the building.
• It's important to align the right operating brand with the customer experience you want to deliver in a building.

Sponsors Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co) NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com) A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com)

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Dan Hughes, Founder at Alpha Property Insight, joins Bold Founder Caleb Parker, to talk about the changes coming to building valuations - more specifically about the impact Space-as-a-Service has on the valuation of commercial assets.

About Dan
Dan spent his career working across the built environment and has held senior roles in some of the world's leading data organisations. Dan led the Land and Property Sector strategy and commercial activity at Ordnance Survey, the world’s
leading location data specialist. Dan was also Director of Data and information products for RICS.

Dan is founder of Alpha Property Insight and LIQUID Real Estate Innovation which help the property sector to embrace and benefit from new ways of thinking and technology.

Dan recently published the LIQUID Future of Valuations paper, which you will hear insights from in this episode.

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Apple | Spotify | Stitcher | Google Questions answered in this episode

1. Can building user data can affect the valuation of the building?
   Can the right Space-as-a-Service makeup may positively affect the valuation of an asset?
   How will valuation methodologies change?
   Will SPaaS become a recognised asset class?
   How will the valuation method for Space-as-a-Service look?

Value Bombs and Tweetables * "We're in an interestig time where the value of building is not necessarily going to to be calculated same way as the valuation process states it should be done." * Over the next 5 year hundreds of data points will feed into the valuation process. * We're advocating for the the systematic collection of data that you can use across a portfolio. * The future of the property industry will be built around trust and as we move into a digital world, the ethical use of data will be at the very heart of this. * Certain data points will be able to report on how happy building users are. * Buildings with happy users can expect higher valuations.

Resources

Leesman Index: https://www.leesmanindex.com/

Future of commercial property valuations report: https://www.liquidrei.com/commercial-property-valuations

Sponsors Bold Helping commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. A Podcast Company The leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - https://www.apodcastcompany.com and www.podcastsyndicator.com

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Mark Bott, Head of Serviced Offices for Colliers International UK, tells Caleb Parker why he believes landlords should incorporate flexspace and coworking footprints in their assets on this third episode of the #WorkBold Podcast. About Mark Bott Mark is a Corporate Real Estate professional advising organizations of all sizes (FTSE 100 to SMEs and landlords) on how their real estate strategy & portfolio can benefit through flexible workspace - including serviced offices / co-working / managed space. Subscribe
Apple | Spotify | Stitcher | Google Value Bombs and Tweetables 1. Serviced offices now offer the amenities that top tech companies provide to employees. As a result, these operators have become more attractive to corporate occupiers. 2. Buildings should offer space-on-demand. Some of our corporate customers say to "We will disregard any building that doesn't have an element of flex in that building." 3. Some flexspace operators have diversified into providing Front of House staff for buildings. "We all know that the first impression counts in anything!" 4. Hotels investors have restaurants and bars as an amenity to attract guests. There's a shift towards the office market when landlords are developing an asset to include Space-as-a-Service amenities. 5. The challenge around commercial real estate is around building valuations. Space-as-a-Service footprints should range between 10-20% of the gross square feet of the building so it doesn't affect the valuation. 6. The burden of responsibility is shifting from the corporate occupier to the building operator when it comes to providing services to building users.

Sponsors Bold Helping commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. A Podcast Company The leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - https://www.apodcastcompany.com and www.podcastsyndicator.com

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Lucy Watts discusses trends driving the demand for Space-as-a-Service with Caleb Parker on the second episode of the #WorkBold Podcast.

Lucy is Senior Director of Strategic Projects for The Instant Group. She shares insights on customer demand:

1. why customers want flexibility and space-as-a-service
2. average requirement sizes
3. what buildings can do to attract fast growing companies

Lucy manages Instant's flex and data insight service and explains how Instant has reacted to market demand for more data, insight and overall transparency.

About Lucy Watts

Lucy is responsible for key strategic projects across The Instant Group. Starting her Instant Career in 2006, Lucy previously headed up the company's broker division, working with both SMEs and large corporates to help them locate and acquire office space worldwide. She's built long-standing relationships with Instant's key operator partners across the globe to ensure they have the knowledge and market expertise to deliver valuable solutions for clients.

Background

There are currently 6,000 flexible workspaces in the UK but 4,000 providers. So, whilst the big brands are growing they still only have a small market share. The demand for hybrid space (a mix of coworking and private offices) increased by 25% in 2019.

Did you know that 80% of the UK population live within 30 minutes commute of a flexible workspace? Carsten Foetsch recently revealed that 52% of coworking spaces are profitable but if you have been open more than a year, have over 200 members and have hybrid space the percentage increases to 74%.

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Value Bombs and Tweetables

1) " The average cycle of a business is getting shorter, therefore, you need some flexibility in a typical fixed lease portfolio so that you are not taking on so much risk!"

2) " The demand for data will continue to grow and there will be a continued blurring of the lines between flexspace and the traditional leases as more landlords enter the market with a solution!"

SPONSORS

Bold Helping commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. A Podcast Company The leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - https://www.apodcastcompany.com and www.podcastsyndicator.com

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World-renowned real estate advisor, Antony Slumbers talks about the future of Commercial Real Estate and the future asset class, Space-as-a-Service.

Transformation, Technology, and Innovation. A well-known speaker in property, a globally recognized expert on PropTech, and #SpaceAsAService expert talks to Bold Founder, Caleb Parker on this first episode of the #WorkBold Podcast.

Antony travels the world speaking on Space-as-a-Service and consulting on new changes in technology, micro and macro-economics and changing customer expectations in commercial real estate (#CRE).

Antony has been a software development and technology strategist in commercial real estate since 1995. Now, he consults and works with corporate real estate boards on Transformation, Technology, and Innovation

• Cofounder of Real Innovation Academy
• Slumbers speaks internationally on ‘‘Space-as-a-Service’, AI, Innovation, and the future of work and the workplace’
• The iconic Duke Long has had Antony in his Top 10 Commercial Real Estate People You Must Follow On Twitter. Follow Antony on Twitter here: @antonyslumbers
• He also has a No 1 ranked non-US commercial real estate blog
• Sits on the Advisory Board of Tenant Engagement leader Equiem
• Is a member of the Leadership Board of CRETech
• And a mentor at MetaProp RE200
• And also on the ULI Europe Technology and Real Estate Council

Connect with Antony on LinkedIn

https://www.linkedin.com/in/antonyslumbers/

Connect with Caleb on LinkedIn

https://www.linkedin.com/in/calebparker/

If you have any questions or feedback on this episode, emailpodcast@workbold.co

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

Value Bombs

1) "Businesses don't want an office, they want a productive workforce!" (click to tweet)

2) #SpaceAsAService is now rapidly moving into the mainstream. The confusion of a Chicken and Pig.

‘What’s the difference between the Chicken and the Pig in a bacon and egg sandwich?’

‘The Chicken is involved but the Pig is committed!’

Knowing who you are as a Landlord is vital with #SpaceAsAService.

Successful networks win because they become a safe, comfortable and painless solution to a need. And they grow exponentially; from no-one knowing anything about them to suddenly being known by everyone. But once established their value grows exponentially as well. People are tribal, we like to belong. Only Pigs will build #SpaceAsAService networks we want to belong to.

But there will be many winners in a #SpaceAsAService world, Chickens as well as Pigs.

3) Mostly, real estate companies are optimized for being Product/Rent Collector companies. As they should be. That is what has worked for several decades. Build or buy an asset, lease it, keep it or sell it. And many are very good at that; the concern is that many will forget what they are, and think their slick machine will work in a different world. It won’t.

4) "The days of coming into the office 5 days a week is terminal!" (click to tweet)

Resources

The Trillion Dollar Hashtag

Re-thinking Real Estate by Dror Poleg

How should Landlords respond to Flexible Workspace Demand

Bold Website

Sponsors

Fortune Favours the Bold

Bold merges property management & Space-as-a-Service to drive asset value and help office customers grow faster. Now part of NewFlex (www.workbold.co)

Future Proof Your Portfolio with NewFlex

NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)

Launch Your Own Podcast

A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. (https://www.apodcastcompany.com)

Subscribe to the #WorkBold Podcast

https://workbold.co.uk/podcast/

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Welcome to the WorkBold podcast.
Hosted by Caleb Parker, we’ll be answering all questions about the future asset class called Space-as-a-Service (SPaaS), which only represents 6-10% of the overall CRE market. But we’ve seen the predictions that SPaaS will grow to 30% over the next decade. That level of growth will change CRE forever.

If you’re an asset manager, fund manager, property manager, landlord, property entrepreneur or investor, real estate agent or in corporate real estate...if you’re involved in commercial real estate in any way, SPaaS will affect you. So you need to be listening to this season!

Value Bombs 1. The future of work and commercial real estate is being defined by Space-as-a-Service.

2. We’re the only podcast out there championing Space-as-a-Service and challenging commercial real estate to lean into the future. 3. Fortune Favours the Bold

Subscribe Apple | Spotify | Stitcher | Google

Resources
Re-thinking Real Estate by Dror Poleg

Bold Website

Sponsors Bold Helping commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex
NewFlex NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you.
A Podcast Company
The leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - https://www.apodcastcompany.com and www.podcastsyndicator.com