No Vacancy Live and No Vacancy News: Recent Episodes

Glenn Haussman

No Vacancy with Glenn Haussman is the travel industry’s most exciting podcast. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business. Host Glenn Haussman is a well know travel industry personality, renowned industry speaker, writer, consultant, and publisher of novacancynews.com.

What if the SBA's $5 million hotel loan limit doesn't actually limit you to $5 million?

At LendingCon, SBA Regional Administrator Tyler Teresa explained how hotel owners now use the 7(a) and 504 programs together for as much as $10 million in total financing. Congress never raised the $5 million limit. The SBA found another route.

Then Tyler dropped another number every hotel buyer should hear: 15%. Under the 504 program, hotel buyers contribute 15% toward the deal. Tyler also took me through an $8 million hotel acquisition and showed exactly where the 7(a) and 504 pieces fit.

I spend plenty of time talking with hotel owners about the struggle to find capital that makes deals pencil. This conversation gave me a financing strategy I didn't know about, and I suspect plenty of hotel owners don't know about it either.

If hotel acquisitions factor into your plans, Tyler's explanation deserves five minutes of your attention.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Waiting for "uncertainty" to disappear before making your next hotel deal? Dan Lesser has a technical term for that: a cop-out.

I caught up with the LW Hospitality Advisors president and CEO at LendingCon 2026, and Dan sees considerably more activity in the hotel market than all the hand-wringing might suggest. He says the first half of the year has been phenomenal, people continue to travel, substantial hotel transactions are getting done and there's money available for acquisitions, refinancing and construction when the economics work.

Then we got into what could drive even more deals. Owners who financed three, five or seven years ago now face debt maturities at significantly higher interest rates, while brands are also pushing properties that postponed renovations to get the work done. Some owners will refinance. Some will renovate. Others are going to decide they've had enough and sell.

That's when things get interesting for everyone else.

Dan explains why he doesn't believe the money ever really disappeared to the sidelines, where he's seeing hotels repriced and why his business currently spans everything from proposed new developments to distressed and bankruptcy-related assets. There's a lot happening underneath all that "uncertainty."

Thanks to my friends at Actabl for supporting #NoVacancyNews. Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Staypineapple Hotels President Dina Belon joined us for Friday Night Audit, and within minutes we were talking about underground printer-paper markets, retired Peabody ducks and why her early Google results once featured photos from the Playboy Club.

So, pretty much a standard Friday Night Audit.

Craig Sullivan and Dr. Producer Suzanne Bagnera were along for the ride, while I broadcast from EPCOT, questioned ducks about their employment history and went five-for-five on a Phish quiz. After more than 200 shows, I would've been embarrassed if I missed one.

Dina also had plenty to say about what Staypineapple is doing with AI, guest experience, technology and those famous pineapple chunks.

🍍 Pineapples 🦆 Ducks 🎸 Phish 🖨️ An office-paper black market 🍸 And eventually, drinks

Watch the latest Friday Night Audit and see how far we managed to wander while still technically talking about hotels. #NoVacancyNews

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

During LendingCon 2026, Glenn Haussman asks Red Roof's Lina Patel why conversions now account for roughly 80% of the company's hotels this year.

Lina also explains how Red Roof's RIDE initiative has helped 40 people become hotel owners and why the company sees more room to grow that number.

Watch the conversation to hear what Red Roof sees happening in the hotel deal market right now.

#NoVacancyNews #RedRoof #LendingCon

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

LivAway Suites made a bold choice: give long-term guests more room and still protect the economics behind the hotel.

The company builds rooms about 20% larger than typical economy extended-stay rooms, places the kitchen at the center of the space and adds features that matter when someone lives in a hotel for weeks at a time. Fast Wi-Fi, better sound control, package lockers, useful storage and stronger ventilation all play a role.

I spoke with LivAway Suites CEO Mike Nielson with Dr. Producer Suzanne Bagnera about how LivAway makes that model work. Mike explains how the company controls construction costs, improves housekeeping efficiency and builds an independent brand around the way extended-stay guests actually live.

LivAway now operates 14 hotels and plans many more across the country, but the most interesting part of the story comes from the math behind the room. Click through and watch my latest #NoVacancyNews video to hear how LivAway gives guests more space without giving up the margins that make the model work.

Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

A Michelin-recommended restaurant on top of an Embassy Suites changes the conversation pretty quickly.

I spoke with Bonnie Campagnolo, Global Head of Embassy Suites, from the rooftop of the brand's Asheville hotel, where the restaurant draws customers seven nights a week. The property combines two-room suites, breakfast and the evening reception with meeting space, serious food and beverage, and a rooftop experience befitting the Asheville market.

Bonnie explains how Embassy Suites gives developers more flexibility to shape each hotel around local demand while protecting the elements that keep guests choosing the brand. That approach lets owners add restaurants, bars, meeting space and other revenue drivers without turning every Embassy Suites into the same building.

Click through and watch my latest #NoVacancyNews video to see how this Asheville property pushes the brand in a new direction and hear where Bonnie plans to take Embassy Suites next.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Curator Hotel & Resort Collection brings together some seriously cool independent hotels without sanding away the qualities that make them interesting.

New Waterloo offers a great example. The company creates distinctive hotels inside historic buildings, connecting each property to its surrounding community. Curator gives the team greater buying power, stronger vendor relationships, broader marketing support and tools that help each hotel compete—while New Waterloo protects the identity and guest experience.

I spoke with Jennifer Barnwell, President of Curator Hotel & Resort Collection, and Sarah Swenson, Corporate Director of Marketing at New Waterloo, about how that partnership works in practice. Sarah explains why independent hoteliers need strong partners, and Jennifer shares how Curator supports those hotels without forcing them to follow a brand playbook.

That balance creates the real story: independent hotels gain the reach and resources of a larger collection while protecting the personality that gives travelers a reason to choose them.

Click through and watch my latest #NoVacancyNews video to see how Curator and New Waterloo make that partnership work—and get a look at some of the standout hotels inside the collection.

Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Anthony Klok keeps 80% of his hotel staff for more than 20 years, and he doesn't credit software, surveys or another employee engagement program.

I visited Anthony, Principal of Rebel Hospitality, at the Best Western Plus Hawthorne Terrace in Chicago while he cooked for his staff and handed out appreciation bonuses. He explained why people stay, why so many hotel companies still get this wrong and how owners directly shape the culture inside their properties.

Anthony also connects that loyalty to stronger guest service and better business performance. His hotel just recorded its best summer in four or five years after a $1.5 million renovation, but the most interesting part of our #NoVacancyNews conversation had nothing to do with the building. It came down to what owners do every day and what employees notice long before any customer does.

Click through and watch the video to hear Anthony explain what keeps his team in place for decades and why more hotel owners should pay attention.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Every hotel brand makes a promise on a slide deck somewhere. There's a real gap between what a hotel brand promises and what actually happens at the front desk. I got brand strategist Philipp Mirow, CEO of Meridian Thinking, on the show with Dr. Producer Suzanne to figure out exactly where that promise falls apart.

Philipp ran the Radisson brand while at Choice Hotels, then founded Meridian Thinking, the consultancy behind brand work for Hilton, Starwood, and 1 Hotels, among others. He's also got an unusual detour on his resume that shapes how he thinks about all of it. This conversation gets into:

The unlikely operational job on his resume that still shapes how he builds brand strategy today
Why a 500-page brand standards document rarely survives contact with an actual front desk
A guest-recognition problem he says airlines solved years ago that most #hotels still haven't touched
How a brand nobody was excited about turned pure nostalgia into a real growth strategy
Where he thinks AI genuinely belongs in guest service, and where handing it to guests backfires

A special thanks to our advertiser Actabl. Actabl gives you the power to profit. Visit them at Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Picture 100% occupancy on your busiest weekend of the year — then picture running out of towels. Rooms sit unsellable, guests grow furious, and the hotel writes refunds and credits just to get through the night. Bart Begley built Integrity Laundry Services so no hotel has to live through that scenario, and I went to Destin, Florida to see how.

Under Bart's model, hotels don't own a single towel or sheet anymore — Integrity owns every piece of linen outright and delivers a fresh set the night before a hotel even needs it. His proprietary system pulls reservation data straight from a property's own systems to know exactly what a property needs and when. This tour covers:

The Mardi Gras scramble that leaves guests without a room and hotels writing refunds and credits
Why hotels no longer own their linens at all under this model, and what that eliminates from their budget
How a proprietary system reads a hotel's reservations and restocks linen before anyone calls
The water and utility numbers behind linen that arrives spotless and hospital-clean
What happened across an entire holiday weekend at 100% occupancy — and how not one room came up short

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

The hotel business apparently didn't get the memo that everything is supposed to be terrible.

Consumers feel squeezed. Credit-card debt keeps climbing. Business travel remains soft. Hotel construction faces the same cost and financing challenges we've discussed for years.

Yet hotels keep performing, people keep traveling and owners keep making deals.

So what's actually holding this market together?

I asked Bruce Ford, SVP at Lodging Econometrics, to help me make sense of it. We talked about why event travel continues to deliver, how hotels can offer deals without destroying their rates and why the biggest opportunity ahead may have less to do with building new hotels.

One number caught my attention: Bruce expects the industry to renovate or convert between 325,000 and 375,000 rooms during each of the next couple of years.

That could create a very different hotel investment market than many people expect, with major implications for owners, brands, management companies and industry suppliers.

Watch my latest #NoVacancyNews conversation with Bruce to hear where he sees the hotel market heading next.

Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Jamie Caraher was recently recognized as one of Utah's CEOs of the Year. She runs Lodging Dynamics. Owners trust her with their #hotels. And she told me, on camera, that the moment she got the call, her first thought was: do I even deserve this?

If you've ever sat in a leadership role and quietly waited for someone to figure out you don't belong there, this conversation is going to hit different. Jamie grew up in a family that couldn't afford to stay in the hotels she now runs, and she built her way up through jobs most people never think twice about. That climb left a mark on her that success hasn't erased, and she talks about it more openly than most CEOs ever would.

Some of what pulled me in:

The gut-check moment she had the second she found out she'd made the CEO of the Year list
A decision she made to walk away from a company she swore she'd retire with
A theory she has about trust that treats every owner relationship like a bank account you can overdraw
Why growth, to her, has almost nothing to do with getting bigger
What she's building inside her own company to make sure women in hospitality don't hit the ceiling she once saw

A special thanks to our advertiser Actabl. Actabl gives you the power to profit. Visit them at Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Hotels keep sending me golf deals. I don't play golf. I've never played golf. Dana Cariss, SVP of Revenue Strategy at CoralTree Hospitality, showed me exactly how close the industry now stands to fixing that problem.

Disconnected systems used to trap hotel data in silos that couldn't talk to each other — point of sale here, property management there, sales and catering somewhere else entirely. Dana's team spent the last couple of years pulling all of it into one place, and the result changes what a hotel can actually know about you. This conversation covers:

The specific systems that once trapped guest data in silos and blocked real personalization
How data landing in one warehouse from every department changed what his team could see
Why AI does more than speed up #personalization — it makes sense of data this dense in the first place
CoralTree's 2026 reporting upgrade that answers plain questions instead of forcing a report
The mindset Dana pushes his team to keep so comfort doesn't kill innovation

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Derek Pacqué drove three hours from Manhattan to The Haussman Resort, Pool Club and Smokehouse on Long Island for Friday Night Audit. In LIE traffic, you know it's bad when the cars start passing you, then a horse and buggy passes you, then an elderly woman with a walker passes you. That's Friday in the summer on Long Island. Derek made it anyway.

He runs Chexology, the bag and valet check company you'll find at 1,200+ venues — the Mets, MoMA, Barclays Center, TD Garden, the O2 in London. It started as a coat check hustle in Indiana college bars, because drunk people are bad at holding onto tickets. Then he went on Shark Tank ABC and turned down the investors.

Somewhere in there, my cat made a break for the front door. Breaking news, as we called it on air.

His colleague Neil Upadhyay joined from #Vegas with the best line of the night: after a rival's bag-check system fell apart so badly staff walked off and police started holding people's Birkin bags, Chexology got the call. Nothing sells a hospitality product like "the last guys lost custody of designer handbags to the LVPD."

We closed, as one does, with me cannonballing into the pool and someone threatening to throw the laptop in after me.

#FridayNightAudit. Happy hour, hospitality news, zero dignity.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Wyndham Hotels & Resorts just knocked Marriott International out of the #1 spot in U.S. News & World Report's 2026 hotel rewards rankings — and the reason comes down to something travelers are clearly reacting to: devaluation.

I talked with senior travel editor Elizabeth Von Tersch about this year's rewards rankings, plus a brand new list for road warriors.

A few numbers worth knowing: Wyndham held onto its category-based point system while Marriott's dynamic pricing model saw a 20% devaluation.

Plus, Sonesta International Hotels cracked the top five for the first time — and it earns guests free nights almost twice as fast as some of the bigger names.

On the business travel side, Marriott and Hilton go head to head for the top two spots, and the deciding factor isn't the one you'd expect.

We also dig into why hotel loyalty programs are starting to look a lot more like airline programs — and what that means for how you earn your next free night.

Full rankings and methodology here: https://travel.usnews.com/rankings/travel-rewards/?src=usn_pr

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Morris Tiedemann, General Manager at AYANA Midplaza Jakarta, joined Glenn and Suzanne from halfway across the world to explain how a hotel competes in a market flooded with luxury.

Morris took a job in Urumqi in 2003 when he had to buy a book to figure out where it was. Twenty-two years in China taught him to move fast. Then AYANA came calling, and he had to slow down. Indonesia rewards patience. That tension is where his story gets interesting.

The property sits in downtown Jakarta but feels like a beach destination — a pool, a tennis court, and gardens taking up real estate that most operators would have built on. The differentiator isn't the amenities. It's Indonesian hospitality baked into every touchpoint, backed by AYANA's larger story in Bali and Komodo.

Also covered: how a new GM earns trust when he doesn't speak the language yet, why culture drives everything in a general manager's job, and the discipline of not "repainting the shop" in your first week.

Visit ayana.com/jakarta.

Actabl, they give you the power to profit. Visit actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Hotel technology shouldn't just look impressive. It should help guests enjoy their stay and help hotels make more money.

The Hotel Communication Network Inc. CEO Kevin Bidner showed me how the company combines in-room tablets with AI to create a much more useful guest experience.

Guests can request extra towels, explore room-service options, discover hotel amenities, research local restaurants and make reservations through one simple conversation.

Kevin says hotels with room service can increase orders by 25% when guests use the tablet. Hotels can also promote restaurants, bars, spas, activities and other experiences that guests may never hear about at the front desk.

The Hotel Communication Network provides the tablets without requiring hotels to buy them. The company also shares revenue from on-screen promotions and experiential marketing with participating hotels.

The technology helps guests find what they want, encourages them to spend more across the property and gives hotels another revenue-generating tool.

Watch the video and see the AI concierge in action.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Lauren Bennett McGinty, Executive Director of Explore Minnesota, sat down with Glenn to explain how a state agency generates $25 billion in economic impact and what hoteliers can learn from it.

The state welcomed 81 million visitors in 2024 and generated nearly $15 billion in visitor spending. Lauren breaks down how Explore Minnesota subdivides 5 major regions into 11 micro-regions to distribute visitors beyond the major cities, why campaigns filmed from the visitor's perspective outperform anything AI can generate, and how a state DMO supports independent operators — from family-owned resorts passed down for a century to boutique hotels in small towns.

She also explains why tourism delivers immediate ROI in ways other economic development can't. Long-range business attraction takes years. Tourism marketing shows results within months.

For hotel operators wondering how DMOs can actually help their business, this is the framework.

Visit exploreminnesota.com.

Actabl, they give you the power to profit. Visit actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

James Hansen showed up with a Paloma. Sarah Becherer poured a digestif. Craig Sullivan had his beer. Glenn was doing whatever Glenn does. This is how you open a conversation about parking.

They're from Ocra, which turns empty hotel parking lots into cash. We got there eventually. First we had to sort out Chicago cocktail pricing, why Sarah wants to launch a podcast about parallel parking, and the moral crimes of putting ketchup on a hot dog.

Pour something. Press play.

Visit getocra.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Liza Amlani, The Chief Merchant, spent 20 years as a merchant at Ralph Lauren. She now studies what retail can teach hospitality.

The parallels are closer than you think.

Both industries live and die by customer experience. Both rely on frontline workers whose voices too often get ignored. Both are trying to figure out how to bridge strategy from the corporate office to what actually happens on the floor.

Liza translates retail's playbook for hoteliers who want a fresh perspective on customer experience, employee voice, and what the future of guest engagement actually looks like.

Visit retailstrategygroup.com.

Actabl, they give you the power to profit. Visit actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Julie Kee, Director of Sales and Marketing at the Belize Collection, just revealed why her hotels are winning.

It's not what you'd expect.

The Belize Collection owns real estate. Spans jungle to reef to private island. Partners with local communities in ways that feel authentic because they are. And that's become their competitive advantage.

But how do you actually turn that into a business model that works? That's the conversation worth watching.

Visit thebelizecollection.com.

Actabl, they give you the power to profit. Visit actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Your guests are done waiting in line at check-in. Wallet key technology just made that line disappear.

🔑 Tap your phone to your room. It opens. That's it. No app. No Bluetooth. No waiting. Apple Wallet, Google Wallet, Apple Watch — NFC technology that actually works.

📱 The old digital keys had 2% adoption because they were clunky. This one? Glenn tested it at Harrah's Las Vegas and it was so smooth he's already demanding it everywhere. Caesars is rolling it out now.

⚡ Here's the mind-bender: your phone dies, you're good for 5 more hours. Express mode reserves power on your iPhone and treats room access as mission critical. So you can unlock your door even after your battery quits.

🏨 Branigan Mulcahy, CEO at Virdee, says this is the loyalty driver the industry has been waiting for. Hotels that deploy it first are going to see guests actively prefer their properties.

Glenn already tested this at Harrah's. Watch that video here: https://novacancynews.com/no-keycard-needed-i-used-apple-wallet-at-harrahs-las-vegas/

Visit virdee.ai.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

We had a guest cancel at the last minute, so Craig, Suzanne, and I opened drinks and talked about my absolute disaster of a travel day.

I'm not giving away the whole thing, but yesterday involved delayed flights, a plane too hot to board, a jammed wheelchair, Atlanta airspace doing Atlanta airspace things, a sick flight attendant, a Popeyes dream that died quickly, a late-night LIRR miracle, and the crushing realization that I wasn't getting Taco Bell at the end of it.

Suzanne somehow turned our text thread into a blues song, Craig did Craig things, and I tried to explain the whole mess without reliving too much trauma.

We also got to the important business:

🍾 Identical Dispenser Bottles beat Breakfast Buffet Hunger Games 🐴 The Four Horsemen of Hotel Misery are officially set 🧠 Glenn Knows Stuff returns with Jets misery, peacoats, landlines, and cars ☎️ Craig apparently still lives in a world where landlines matter ✈️ Delta and I need some time apart

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Jonathan Tisch helped shape Loews Hotels for 45 years, built some of the company's most important projects, and still talks about hospitality as a people business before anything else.

Dr. Producer Suzanne Bagnera cohosts this conversation with Jonathan Tisch, retired executive chairman of Loews Hotels, and we get into the decisions behind Loews Miami Beach, the long relationship with Universal Orlando, the Arlington growth story, and why hotel people still need to fight for more respect.

Jonathan also shares one line from his first sales boss that stuck with him through every chapter of his career:

Never start a paragraph with "I."

That idea runs through the whole conversation. Jonathan keeps coming back to the guest, the team, the community, and the responsibility hotel leaders carry.

🏨 Why the "hospitality gene" still matters 🎥 How television production shaped Jonathan's eye for hotel design 🌴 Why Loews Miami Beach required vision when the market looked risky 🎢 How Loews and Universal Orlando grew from three hotels to 11 🏟️ Why Arlington, Texas fits the Loews real estate approach 🙌 Why hospitality workers and tourism economies need more respect 🧠 Why communication, humility, and attention to the other person still matter in this business

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

We drove through the Las Vegas Loop in a Tesla with Cami Christensen, President/GM of Westgate Las Vegas, and she's got 25 years of stories to tell from inside one of Vegas's most connected properties.

🏨 Westgate is about to be the first Vegas hotel with direct airport access through The Vegas Loop. End of June. You step off a plane, hop in a Tesla, and you're in your room — no traffic, no surface streets, plane to room to convention center.

🎰 Westgate just partnered with Caesars to power their sports book with Caesars technology. Full circle moment: Cami started at the property 25 years ago when it WAS a Caesars property. Now Caesars is back as a partner. The world's best sports book just got even better.

🍹 The younger generation isn't drinking like they used to. Alcohol is down. So Westgate went from maybe one mocktail option to eight or nine on every bar menu. Small shift. Big difference in revenue.

🎯 Cami's leadership rule: "What are we risking by trying it?" She lets team members pitch ideas. If it doesn't work, pivot. If it does, you get buy-in and engagement that sticks.

From The Vegas Loop, Las Vegas #HotelLife #VegasHotels #WestgateLasVegas

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Your mid-market property is about to get a neighbor it didn't expect. Bruce Ford, SVP of Lodging Econometrics, explains why 158 luxury conversions are coming — and what that means for everyone else.

Luxury used to be exclusive. Expensive to build. Hard to convert. Not anymore. Brands are loosening their grip. Third-party operators are moving in. Mid-market properties are being stripped down and rebuilt as five-star, with new tech and new standards. And they're happening fast.

Here's what worries operators: once a guest stays at the converted property next door with all the new tech, better itinerary management, and total customer value strategy, they're not coming back to yours. Bruce talks through the pipeline — where the money is actually flowing and why your market might be next.

China has 3 to 3.5 times more rooms under construction than every other country combined. The Middle East is accelerating. And New Orleans just went from one luxury hotel to seven on one street. This isn't coming. It's already here.

From Lodging Econometrics. Visit lodging econometrics.com/global insights.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Your mid-market property is about to get a neighbor it didn't expect. Bruce Ford, SVP of Lodging Econometrics, explains why 158 luxury conversions are coming — and what that means for everyone else.

Luxury used to be exclusive. Expensive to build. Hard to convert. Not anymore. Brands are loosening their grip. Third-party operators are moving in. Mid-market properties are being stripped down and rebuilt as five-star, with new tech and new standards. And they're happening fast.

Here's what worries operators: once a guest stays at the converted property next door with all the new tech, better itinerary management, and total customer value strategy, they're not coming back to yours. Bruce talks through the pipeline — where the money is actually flowing and why your market might be next.

China has 3 to 3.5 times more rooms under construction than every other country combined. The Middle East is accelerating. And New Orleans just went from one luxury hotel to seven on one street. This isn't coming. It's already here.

From Lodging Econometrics. Visit lodging econometrics.com/global insights.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Your owners are making decisions blind. PM Hotel Group just fixed that.

Steve Marino, VP of IT and Hotel Systems at PM Hotel Group, explained at HITEC how they're using AI as their competitive differentiator — not to replace anyone, but to move owners from reactive to proactive.

Most owners aren't hoteliers — they're investor-class people who don't know how to navigate systems or run reports. So they wait. They ask. They get frustrated. PM turned that into natural language: "Give me my cost per occupied room across these hotels for the last three weeks." Instant answers. No friction.

On the BD side, AI is now helping them identify which assets and which owners actually fit their model, so they're not taking every deal that walks through the door. They're qualifying for the right fit.

From HITEC. Visit pmhotelgroup.com or find them on LinkedIn.

Unifocus, Workforce Management Redefined. Visit unifocus.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Here's obvious: Hotel energy prices aren't coming down. Rick West, CEO at Commercial Green Solutions, and Kenny Weston, VP at Commercial Green Solutions, explained why hoteliers need to stop treating utility costs as fixed.

⚡ The "double whammy" is real: your kWh costs are up AND your demand charges are through the roof. But there's $50 billion in rebates sitting in utility programs that most hotels don't even know exist.

🎯 It's not about spending millions on new infrastructure. One hotel cleaning a P-tack can save 17,500 kWh — paid for entirely by the utility. Multiply that across a portfolio and you're looking at 3-5% energy savings with zero out-of-pocket cost (#NoVacancyNews).

🔌 Peak hours matter more than total usage. If you can shift energy use away from peak demand windows, you save on kWh AND on what utilities call your "demand charge" — the penalty for asking for power when everyone else is.

💡 Utilities will literally pay you to participate in demand response programs. Their job is keeping the lights on 24/7. They'd rather give away rebates than build new power plants.

Visit commercialgreensolutions.com or check them out on LinkedIn.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Kartik Yellepeddi, Chief Product Officer at Duetto, says AI in pricing is stuck at level one: algorithms that recommend prices. That's the problem. Building three levels is the solution.

🎯 Foundation (pricing and forecasting algorithms), layer two (explaining why the AI decided what it decided), and layer three (performance engineering that guides humans across sales, marketing, and distribution).

⚠️ The most confident algorithms are often the least trustworthy. AI has to earn trust by explaining itself, showing its confidence level, and flagging where it's struggling — so humans know exactly where to jump in.

💭 Revenue managers are excellent at judgment. They don't need another dashboard. They need conversational AI that works like the computer in Star Trek — natural, explanatory, collaborative.

💰 Hotels optimize one lever: price. Yellepeddi is pushing for decision-rich systems (#NoVacancyNews) that optimize restrictions, group prices, ancillaries, labor spend — the entire commercial ecosystem at once.

From HITEC. Visit duetto.app.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Hotels are asking the wrong question at check-in — and Alliants just proved it.

🔑 Apple Wallet and Google Wallet keys at Resorts World Las Vegas are table stakes. Member Pass is the real play: loyalty recognition built into the digital key so repeat guests see their benefits the moment they arrive.

🎯 One customer captured additional guest names from 13,000 out of 20,000 check-ins. Hotels book one name. Alliants helps capture the whole group — the difference between selling one spa package and five World Cup packages.

❓ Nobody's asking "What's bringing you to town?" They should be. Tristan Gadsby, CEO, Alberto Santana, Chief Revenue Officer, and Andrew Pirret, SVP Customer Experience at Alliants, explained how the check-in moved to pre-arrival (#NoVacancyNews) — where you can actually tailor the stay and learn why someone came.

💰 Golf packages going to people who haven't golfed since junior high. Hotels finally have the data to ask the right questions.

From HITEC. Visit alliants.com or find them on LinkedIn.

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Matthew Bright, SVP and Head of IT at Davidson Hospitality, made a promise not to talk about AI. He broke it 54 seconds in.

🔒 AI is making security worse and easier at the same time — phishing emails with zero typos, sophisticated language models doing the work bad actors used to do by hand. 🎯 Large hospitality companies getting breached makes the whole industry a target. People now understand what to steal. 👤 Your tools can block entry points. Your users are the real vulnerability — and they're more susceptible than ever. ⚙️ Basic security wins: strong network security, strong endpoint security. Then invest everything into user awareness, because that's where attacks are working now. 🚨 Social engineering and help desk password resets are the attacks happening right now, not the ones you're reading about.

From HITEC.

Unifocus, Workforce Management Redefined. Visit unifocus.com.

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Deena Baikowitz is a cat whisperer, networking extraordinaire, and the funnest, loudest (the good kind) person you'll ever meet.

She joins Friday Night Audit alongside myself, Craig Sullivan and Suzanne Bagnera, PhD, CHA, CED from Toronto (where she's "in exile" from New York) and the crew immediately put her to work on the pet peeves hotel tournament.

🐱 The parallels between training introverted cats and introverted people are uncanny. Slow blink. Build trust. Don't stare. Feed them. Deena's done it for both species.

🍤 Hotel networking events are broken: greasy sticky fingers on the shrimp, then a handshake, then touching your phone. Someone needs to design a clean-hands networking menu. Deena volunteered. We're here for it.

🏨 The pet peeves tournament is down to the Four Horsemen of Misery — and constantly hidden lamp switches just demolished anti-theft hangers 71-29. The hotel industry is listening now

💼 She speaks five and a half languages (people training and cat training), does coaches, comedy, and will absolutely work a room for you at any conference.

Find her: Fireball Deena on Instagram, LinkedIn, or in the indentation at the middle of any crowd.

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Brent Hayhurst, VP at Curator Hotel and Resort Collection, won't look at a new technology until he knows what KPI it's supposed to move.

💸 Labor is the largest line item on any hotel owner's balance sheet, and that's the number Curator's tech decisions chase. 🏚️ Curator skips the big splashy booths and goes straight to the fringes of the show floor, where the new ideas show up first. 🧪 A pilot that fails isn't wasted. Hayhurst treats it as proof the team needs a different approach entirely. ☎️ AI is already pulling phone calls off the front desk so staff can focus on the guest standing in front of them.

More from the show floor at HITEC. #NoVacancyNews

Unifocus, Workforce Management Redefined. Visit unifocus.com.

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Steven Moore, CEO at Actabl, says you shouldn't need to log in to answer your owner's question.

💬 Altitude, Actabl's new product, lets you have conversations with your data instead of clicking through dashboards and pulling reports. 📊 Instead of logging in, finding the right sheet, and comparing — "What were my labor expenses last two weeks?" takes a conversation. 👥 The payoff: get property managers off screens so staff can focus on what only they can do — physical interaction with guests and the building. 💰 The goal is profitability (down from pre-pandemic levels) without sacrificing guest or associate experience. The tools that do that create lower turnover and better engagement.

From HITEC. #NoVacancyNews

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Keryn McNamara, CIO at Aimbridge, told me AI fails the moment it replaces a human instead of freeing one up.

💰 She's bringing a labor productivity and forecasting tool to market within weeks, built on Aimbridge's scale and data. 🚪 Her go-to comparison: elevator operators disappeared, but new jobs replaced them. She thinks the same thing happens with AI in hotels. 🚩 Her test for separating real AI from marketing AI: ask partners who they're integrated with and who they actually know. ⚡ Her prediction for agentic AI hitting property management systems and point-of-sale: six months, not a year.

Unifocus, Workforce Management Redefined. Visit unifocus.com.

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Denise Walker, CIO at Starwood Hotels and Resorts, started her career on a TRS-80. Thirty years later, she told me AI is the first technology she's never had to explain to anyone — people already see why it matters.

🏨 Smaller hotel companies can move faster than legacy chains that placed big AI bets last year, before pricing models and guest expectations shifted again. 🔐 Fear keeps guest data handled right and security practices tight — Walker calls it a good fear. 🛎️ Starwood wants AI to feel invisible, the way good technology always has. You don't think about water coming out of a pipe. ⚙️ Code written by AI still needs the same quality checks a floor full of developers used to run by hand.

Catch the full conversation from the show floor at HITEC. #NoVacancyNews

Unifocus, Workforce Management Redefined. Visit unifocus.com.

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At HITEC, I talked with Michael Grove of HotStats, which is now part of Duetto, about why hotel performance has to move beyond rooms revenue.

Michael came with actual numbers on profitability, but the conversation went quickly into how owners and operators should read the business. Demand and rate only tell part of the story. Profit depends on where revenue comes from, what it costs to capture it, and which parts of the operation deserve more attention.

We got into U.S. profitability, global travel shifts, food and beverage pressure, wellness, golf, ancillary revenue, and why Michael likes the phrase "performance engineering."

I like that phrase because it gets closer to how owners and operators actually need to think. Revenue is one piece. Profitability tells a much fuller story.

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Hotel operators don't lack AI options. They lack a clear way to evaluate them.

At HITEC, I talked with Shannon McCallum, VP of Operations at Resorts World Las Vegas, about the HFTP AI Collective and how operators can make smarter decisions around AI tools, robotics, chatbots, reporting, and vendor partners.

🤖 Robotics came up, from food prep to concierge support.

📊 Back-of-house reporting came up as a more realistic starting point for some hotels.

🏨 Resorts World Las Vegas already uses AI and chatbots, and Shannon says agentic AI comes next.

🛎️ Resorts World Las Vegas handled more than 459,000 AI-driven interactions last year across 3,506 rooms and three brands.

Shannon also made a practical operator point: guests still need choice. Some want technology. Others want a person.

#NoVacancyNews covered this at HITEC with support from Unifocus. Check them out at unifocus.com for labor solutions built for hospitality.

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During HITEC in San Antonio yesterdayn, I talked with Robert Matsuoka of Duetto about Duetto Labs and how AI could change the daily work of hotel revenue teams.

Revenue managers already spend too much time pulling data from different systems, building reports, checking forecasts, and trying to figure out what needs attention first. Robert's view is that AI should cut through that noise so smart people spend more time making decisions and less time fighting spreadsheets.

We also talked about forecasting, pricing, profit data, and how Duetto is thinking about the next phase of revenue management technology.

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I'm at HITEC in San Antonio today and tomorrow, and I talked with Stephen Katsirubas, CIO of Pursuit Collection, about AI that's already doing real work for guests and operators.

Pursuit has a lot more going on than rooms and room nights. They're dealing with lodging, attractions, retail, boating, gondolas, sky trams, and all the guest questions that come with those experiences.

Stephen isn't talking about AI in some vague "future of hospitality" way. He's talking about using it now so guests get faster answers and teams spend less time buried in the same basic questions.

One example got my attention: Pursuit cut call volume by more than 30% in one area by helping guests get answers about hours, parking, pet rules, and other basics before they need a person.

Thanks to Unifocus. Workforce management redefined. Visit unifocus.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

I talked with Harry Javer, Founder and Producer of The Lodging Conference, and Dr. Producer Suzanne Bagnera about why this event keeps pulling people back year after year.

I've been going for about 25 years. Suzanne's coming for the first time. That gave us two very different ways into the same conversation.

The Lodging Conference brings the industry conversations people need right now: finance, construction, development, AI, adaptive reuse, conversions, residential hotels, and the dealmaking that shapes what comes next.

I'll also be back on the main stage hosting one of the general session panels, so I wanted to hear directly from Harry about what's shaping this year's event.

But the event also has the thing most conferences can't manufacture: people actually relax.

The lazy river race helps. The duck race definitely helps. So do the morning activities, the evening events, and the way the property takeover keeps people running into each other all week.

That's what makes the conversations different. People still talk deals, capital, brands, development, and strategy. They just do it in an environment where everyone feels a little more human.

Harry also shared what first-timers should know, why the event keeps selling out, and why registering before June 30 matters.

And yes, I fully intend to defend my title as king of the lazy river race.

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On No Vacancy, I talked with Charif Zahrane, Managing Partner at M7 Services, about the hotel technology mess sitting underneath the AI conversation.

Everybody wants to talk about AI. Charif wants hotel operators to look at what sits below it first.

Data. Infrastructure. Security. System connections. The unsexy stuff that decides whether the shiny new tool actually works or turns into another headache.

That's where this conversation gets useful.

Hotel operators can't just throw AI on top of messy systems and expect magic. They need a cleaner foundation, a better understanding of what they're connecting, and partners who understand how hospitality actually runs.

Charif also gets into why the old "break-fix" IT model doesn't match where hotels are headed.

This one's for anyone trying to figure out what hotel tech should look like before AI makes the whole thing even more complicated.

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Today we answer the most important question of all, what Arnie missed. Arnie Garfinkle tosses back some cocktails with Glenn, Craig and Producer Suzanne for this week's Friday Night Audit. Bets are open to how late Arnie shows up for his guest spot.

At last week's NYU IHIF, I talked with David Duncan, President and CEO of First Hospitality, about where hotel investment still works when new construction rarely pencils.

That's the part of the market I keep hearing more about: not shiny new projects, but existing hotels where the right capital, brand strategy, operating discipline, or management change can unlock something better.

David has a useful view on that because First Hospitality now plays on both sides of the equation: investment and operations.

In this conversation, we got into why more opportunities may come from assets that need work, why development still feels difficult, and how First Hospitality thinks about growth when every deal has to earn its way forward.

We also talked about new markets, talent, culture, and why entering a city as an operator takes a lot more than running the numbers from a spreadsheet.

Thanks to Actabl. Actabl gives you the power to profit. Visit actabl.com.

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Most hotel AI conversations stay too abstract. Rob Smith, CEO and President of Stonebridge, brought it back to the work operators deal with every day: financials, trip reports, sales data, STR reports, and property-level decisions. I recorded this conversation during last week's NYU IHIF conference, where Rob shared how Stonebridge uses AI inside hotel operations right now. Stonebridge uses Claude, ChatGPT, and Copilot at the corporate level, and the company has rolled out hashtag#Copilot across its hotels. Rob talked about using hashtag#AI for faster answers, better property context, and fewer wasted steps before a team has to chase another call, email, or report. 🤖 Stonebridge houses financials, sales data, hashtag#STR reports, and trip reports inside its AI workflow 🏨 Rob can pull property-level context in minutes before visiting a hotel or reviewing a performance issue 📊 AI helps the team spot problems earlier and understand what may already explain them 💡 Stonebridge challenged field teams with a clear mission: find the next operational "drive-thru" idea 🔁 Rob sees field-level innovation as the real unlock — ideas from the hotels move into the lab, become best practices, and scale across the company This one gets past AI noise and into the operating reality hotel leaders care about: faster decisions, cleaner visibility, less busywork, and more time focused on guests. Thanks to Actabl. Actabl gives you the power to profit. Visit actabl.com. Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

At last week's NYU IHIF, Glenn Haussman talks with John Schultzel, Chief Growth Officer at Olympia Hospitality, about drive-to demand, shrinking booking windows, rate discipline, destination marketing, and how hotels can stay close to guests without losing the human side of hospitality.

Olympia operates across New England, up and down the East Coast, and as far west as Colorado, giving John a clear look at different market patterns. He sees continued opportunity in drive-to leisure markets, even when broader economic stress makes travelers more cautious.

Drive-to demand can hold up when travelers still want a getaway but rethink distance or transportation

Short booking windows make pricing discipline harder when hotels watch pace late in the week

Creative packages beat panic discounting when travelers make last-minute decisions

Hotels need stronger destination marketing because guests often choose the place before they choose the property

Weather should change the message, not kill the opportunity

AI can help marketing teams move faster while still keeping the human side of hospitality intact

Thanks to Actabl. Actabl gives you the power to profit. Visit actabl.com.

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During last week's NYU IHIF, I talked with Ryan Bosch of Arriba Capital because hotel transactions have picked up, but closing deals still takes a lot more creativity than people may realize.

Ryan sees a growing performance gap between hotels where owners continually invested in their properties during the last six years and hotels where owners delayed CapEx. Now that gap is showing up in value, refinancing pressure, and whether some owners decide they're better off selling.

Deferred CapEx has split hotel performance inside the same markets

Owners who continually invested in their properties now have stronger assets

Some owners now face refinance pressure and larger cash-in requirements

More sellers need a transaction, not another round of market testing

Buyers still want "meat on the bone" so they have room for value creation after closing

Creative capital stacks and alternative financing help more hotel deals close

Thanks to Actabl. Actabl gives you the power to profit. Visit actabl.com.

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During last week's NYU IHIF, I spoke with Ryan Rivett of the Rivett Organization and Brian Quinn, Chief Development Officer at My Place Hotels, because Brian's new role points to something bigger than a personnel move.

Brian matters in this story because My Place is moving into its next phase with the Rivett Organization's broader platform behind it: ownership, operations, construction management, technology, engineering, design, and franchise development.

That combination separates My Place from a lot of franchise organizations. Developers aren't only hearing about a flag. They're hearing from a company that still owns hotels, operates hotels, develops hotels, and understands the parts of the process that can overwhelm owners and investors.

🏨 My Place Hotels has roughly 125 franchises and is moving into what Ryan called its next phase of growth

🛠 The Rivett Organization brings construction management, technology, engineering, and design into the development conversation

📍 Ryan sees opportunity in smaller and underserved markets where other brands may miss stability and value

🤝 Brian Quinn adds a key commercial engine as My Place takes that platform to market

📈 Extended stay demand remains strong with consumers and developers, giving the brand a timely growth story

This is why I wanted them both in the conversation. Ryan could explain the platform behind My Place, and Brian could speak to how that platform now gets translated into development growth.

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At Hilton Orlando, Glenn Haussman talks with Shannon Butler, Director of Catering and Events, about how the hotel uses Xpodigital for flexible event branding, real-time updates, and incremental revenue through digital signage.

Meeting planners want spaces that feel customized to their programs

Digital signage lets Hilton Orlando update schedules, sponsor messages, sizzle reels, and award content in real time

Xpodigital removes the large upfront investment barrier for the hotel and ownership

Revenue share adds incremental income while improving the planner and attendee experience

Association groups turn signage into sponsor inventory and build revenue for themselves

Xpodigital supports the hotel team on-site and remotely, keeping updates fast and execution tight

Hilton Orlando started with one screen, saw results, and expanded from there

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Hamilton Princess doesn't compete like a typical resort. The property leans on 140+ years of history, a museum-level art collection, and a luxury guest who keeps traveling even when the economy gets noisy.

Glenn Haussman and Dr. Producer Suzanne Bagnera talk with Diarmaid O'Sullivan, Director of Sales & Marketing at Hamilton Princess & Beach Club, about how the hotel differentiates and keeps repeat business strong.

🎨 The art collection creates an arrival moment you don't get at most beach resorts 🏨 The property uses heritage + service to attract a luxury audience that stays active through economic swings 🏢 Meetings stay meaningful here, including reinsurance and high-privacy groups 🛫 Airlift keeps the destination in play, with added routes and seat growth from the Northeast 🌊 Experiences go beyond beaches, including wild swimming and cave exploration 🛂 U.S. pre-clearance makes the trip home smoother for U.S. travelers

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

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Wayne Tabor is President and CEO of the Metropolitan Memphis Hotel and Lodging Association and is way too classy to be having happy hour drinks with Glenn, Craig and Suzanne. Yet here we are.

Seventy-three percent of new vacation ownership purchases now come from Gen Z and millennials.

That changes the pitch, product strategy, and member experience conversation for every company in vacation ownership.

During ARDA Spring Conference, I spoke with Gordon Gurnik, COO of Hilton Grand Vacations, about younger buyers, points-based flexibility, AI, and the experiences HGV builds around ownership.

🎟 HGV runs about 3,800 member experiences a year, so ownership means access, not just more space

🏎 At Elara in Las Vegas, HGV brings F1 into the owner experience with viewing areas, concerts, food, and beverage

🎤 Chef dinners, wine tastings, baseball suites, and private concerts create moments members may not arrange on their own

🤖 AI opens a path toward more personal recommendations, especially in markets like Las Vegas where too many choices can overwhelm a trip

👨‍👩‍👧 Points-based ownership helps younger buyers adapt as their families, schedules, and vacation habits change

Gordon also talks about why hospitality keeps people hooked: travel, food and beverage, construction, marketing, sales, entertainment, and the moments when guests create memories right in front of you.

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Hotel owners staring down PIPs have three choices: spend the money, sell the asset, or rethink management.

During NYU IHIF, I spoke with Ben Perelmuter, CEO of Remington Hospitality, and Scott Geres, General Manager of Hotel Edison, from inside the Hotel Edison in Times Square.

Ben says hotel deal activity has finally picked up after several slower conference cycles. Owners face brand pressure, capital decisions, and asset sales, and Remington Hospitality has already added 17 new third-party deals in the first four months of the year.

🏨 PIPs and capital pressure now push owners toward harder decisions

📈 Remington has added 17 new third-party deals this year

🔁 Asset sales can create new management opportunities

🌎 Remington continues expanding in the Caribbean and Latin America, including Grand Cayman, Peru, Belize, the Dominican Republic, Panama, and Mexico

🗽 Scott shares what Hotel Edison sees from the middle of Times Square, including a strong first quarter, softer international demand, and future demand around the World Cup and America's 250th anniversary

We also got The Godfather hallway, Luca Brasi, and a reminder that some hotel interviews come with better scenery than others.

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During NYU IHIF, Hilton debuted Undergraduate by Hilton, a brand-new conversion product aimed at university markets where a full Graduate Hotel may not fit.

Jenna Hackett, SVP, Global Leader, Lifestyle Brand Management at Hilton, joined me for a conversation about how Undergraduate by Hilton connects with Graduate Hotels while giving owners a more affordable, scalable conversion option.

🎓 Graduate Hotels brings bespoke, university-adjacent storytelling across more than 35 locations

🏨 Undergraduate by Hilton gives Hilton a growth path across hundreds of additional university markets

🔁 Owners can use the brand for conversion and new-build opportunities

🎨 Hilton created a playful university feel and gave owners room for local color through artwork, paint, and design details

Jenna also talked about Hilton's broader conversion momentum, including Curio Collection, Tapestry Collection, and Outset Collection.

University markets keep creating opportunity, and Hilton sees more room for growth.

Watch the full conversation on #NoVacancyNews.

At NYU IHIF, I talked with Zack Gharib, President of Red Roof, because the brand made three moves worth watching at the same time: entered Canada, pushed tech growth, and rebuilt the website around AI search.

Then the numbers back it up: app performance up 55%, loyalty enrollments up 29%, and 54,000 app downloads across Q1/April/May.

🇨🇦 First Canada deal: Vancouver airport market, 168 rooms, local operating partner 📈 Zack says Red Roof beat the economy-segment forecast and grew year over year through Q1, April, and May ⭐ Quality scores climbed about 2 points year over year, plus stronger social and mystery scores 📱 Tech momentum: 55% app performance lift, 29% loyalty enrollment lift, 54,000 downloads across Q1/April/May 🧠 Next push: AI-driven website strategy focused on findability and direct bookings 🚗 Summer read: strong interstate and suburban pace as families choose drive-to travel, pacing double digits over last year

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7.2 seconds behind the bar can cost about $1.1M a year. That's how Tobin Ellis, a 30-year bar industry veteran, thinks about bar design: eliminate problems before they happen, then let the team sell more with fewer steps.

👀 Quick test: nonstop walking behind the bar kills selling time and guest connection 🍸 Quick test: "order → disappear → return" kills second rounds 📏 Tobin builds "Zero Step" stations so bartenders stop running laps ⏱️ Tobin measured 7.2 seconds of waste per bartender and tied it to about $1.1M/year on one rooftop bar 🏨 Use the timing: conversions and PIPs give owners the best window to fix the bar correctly 📚 Start cheap: Bar Design Essentials

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

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One frustrating thing about hospitality: guests want to research rooms visually, but most hotel websites don't include video. When hotels force guests to imagine a room, they simply move on.

So I talked with Jason Craparo, CEO of hovr, and Ethan Wiseman, VP of Product Management at aven hospitality, about what hotels can do right now to fix that disconnect.

🎥 Audit your site: count how many videos you actually show per room type, view, and suite category 📱 Build a "video path" that matches how guests shop: room → view → bathroom → balcony → public spaces ⚡ Add video without slowing the site: protect load speed or you lose the guest before they see the content ♿ Treat accessibility as a baseline, not a bolt-on: make video usable for more guests from day one 🏨 Use video to reduce uncertainty on high-consideration stays: fewer surprises means fewer abandons and fewer complaints 💰 Track what happens when guests watch video: more video consumption often lines up with higher spend, so measure it and price accordingly

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We're back in the Hotel Pet Peeves bracket… but first, we nearly lose the plot over Glenn's "Haussman Resort Pool Club Smokehouse & Dispensary Brewery" (still a working title).

Friday Night Audit brings Craig Sullivan, Dr. Producer Suzanne Bagnera, and our guest Elyse Poland ("Bucket Hat") back for the Infuri-Eight—plus the usual friendly violence.

🍻 Pet Peeves tournament returns 🛠️ Glenn's studio remodel enters year 3 of the "3–5 years left" plan 😇 Craig ships Glenn a giant happy-face package so we can finally call him Mr. Sunshine 🎭 Southern Lodging Summit reunion planning, with dates we say confidently and refuse to fact-check 🃏 Trading cards, sprinkler-head nonsense, and other bad ideas we fully commit to

Watch it, laugh at us, then go vote for the pet peeve you hate most on #NoVacancyNews.

During the recently held ARDA Spring Conference, I met Scott Weisz, EVP Strategic Business Operations at Marriott Vacations Worldwide, and we got into loyalty—because it doesn't work the same way in vacation ownership as it does in hotels.

We talk about what actually keeps owners coming back: the booking journey, real service on-property, and experiences that match how younger travelers want to travel now.

📅 Loyalty starts before arrival: make booking easy and help owners match the right trip to what they own 🤝 Service builds loyalty: deliver consistent hospitality across the whole journey 🏝️ Two owner styles show up fast: families who return to the same resort every year vs owners who want new destinations each trip 🌍 Younger travelers want variety, flexibility, and more destination immersion 🧒 Resorts win with activities across age groups so families don't split up 💬 Loyalty shows up in behavior: buy more points, travel more often, and bring friends and family along

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Our friend Bruce Ford, SVP at Lodging Econometrics, joined me right after Lodging Econometrics released its Global Hotel Pipeline report—and it comes with a few surprises and some "pay attention to this" moments for owners, operators, brands, and suppliers.

We walk through what the report shows across new construction, renovations, and conversions—and how the mix shifts depending on where you look.

🌍 Bruce breaks down where new builds keep accelerating and where renovations/conversions take the lead 🇨🇳 China stays on a different scale for rooms under construction 🕋 Mecca keeps projects moving, but timelines stretch 12–24 months as mega-project scope expands 🏙️ Luxury trends smaller on key counts, and developers stack residential into the deal 🎸 Las Vegas stays active with renovations plus a few big-ticket bets 🇺🇸 Conversions keep running in the U.S. because transactions trigger recapitalization and PIPs force decisions

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Skytouch ships AI tools. The tools help associates move faster, feel more confident, and stay engaged on shift. Hotels keep more good people, and guests feel the difference.

I talked with Charlie Green at Skytouch Technology about what the AI handles now and what the roadmap adds next.

🤖 AI answers front desk questions fast: "How do I change rooms?" "Where do I find X?" 🧠 AI adds context. New associates learn priorities, not just clicks. ⚡ Skytouch expands AI beyond Q&A. The roadmap adds task execution and reduces busywork. 📈 Better support raises productivity and confidence. Teams stick around longer and ramp faster. 😊 Stronger execution lifts the guest experience because staff spends less time hunting for answers and more time helping guests. 🧾 Charlie highlights bulk actions, including checking out 30 rooms at once and sequencing housekeeping for group arrivals.

Skytouchtechnology.com

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I'm at Hyatt Regency Orlando, where I'm with Managing Director Paul Joseph breaking down how the hotel uses Xpodigital to modernize the on-site event experience while adding profitability by selling digital signage as sponsor inventory through revenue share.

🖥️ Hyatt uses digital branding to give sponsors visibility in shared spaces ⏱️ The team pushes late planner changes live fast instead of missing print deadlines 💰 The hotel treats screens as sellable sponsor inventory and monetizes them through revenue share without upfront spend 👥 Xpodigital keeps on-site support in place, so updates and fixes happen immediately 📸 The front desk screen creates a true "stop-and-look" placement sponsors value 🤝 Sales brings Xpodigital in early—sometimes 12 months out—so the hotel builds signage into sponsor packages from day one

Want the weekly roundup of news, videos, and what you might've missed? Text HOTEL to 66866 for #NoVacancyNews.

Memorial Day weekend means higher bar volume. That's the perfect time to raise drink quality without slowing service. I'm at Westgate Las Vegas Resort & Casino in the Velvet Lounge with mixologist Yelena Anter Cocktail Vision, making her Brain Teaser Margarita and talking through the real takeaway for hotels: build hashtag#cocktails that look premium, taste balanced, and give guests a reason to trade up. Westgate Resorts 🍉 Yelena builds a watermelon margarita off a familiar base so guests order it quickly 📸 She designs it to win the menu moment: name + photo that makes people say "I'll try that" 🧂 She uses a salt solution to brighten flavor and balance sweetness 🌿 She uses a watermelon + basil rim to add aroma and texture 🌼 She adds a buzz button tincture for a "super taster" twist guests remember 🍉 She finishes with a dehydrated watermelon cracker garnish that stays crisp and holds up in service Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Live experiences drive operating success because they create reasons to travel, reasons to spend, and reasons to come back. That's why Marriott Vacations Worldwide is building Inner Circle around them.

I talked with Mike Flasky, President and COO of Marriott Vacations Worldwide, about what changes when the offer expands beyond the villa and into the full trip.

🎟️ Inner Circle launches June 22 and centers music, culinary, sports, and TV experiences 🎸 Launch example: a Lee Brice show in Orlando for about 300 owners 📊 Only about 6% of eligible North American households own vacation ownership today 🏨 The portfolio spans brands like Ritz-Carlton, St. Regis, Westin, Sheraton, Marriott, and Hyatt Vacation Club, with about 700,000 owner families 💳 Points give flexibility: choose unit size, choose trip length, bank the difference, and use points for flights, cruises, or Marriott Bonvoy 📍 The development lens shifts toward markets with big distribution potential, with Nashville high on the radar

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Only 40% of hotel tech revenue-side professionals hit their full bonus target.

Glenn Haussman and Dr. Producer Suzanne Bagnera talk with Ed Clark, Founder of Hospitality Tech Jobs, about his new salary + sentiment report and what it says about hiring, comp, and career paths in hotel tech.

📊 About 66% of hotel tech roles sit revenue-adjacent 🎯 Bonus reality: most people miss full target, so companies need more transparency on comp plans 👩‍💻 Sentiment gap: women score negative on NPS while men score positive 💵 Base pay matches; realized earnings diverge by about $15K 🧠 Practical job-hunting tip: do more than "click apply," and use a voice note to stand out

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

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F1 week in Las Vegas turns a stay into a full itinerary, and Hilton Grand Vacations builds owner value around the full trip, not just the nights. I talked with Derek DeSalvia M.S. DeSalvia, EVP and Chief Customer Officer at Hilton Grand Vacations, at the ARDA Spring Conference about owner benefits beyond the property, multigenerational hashtag#travel, and how the trip stays seamless from booking through the experience. 🏎️ Derek uses F1 as the anchor example: build the week around one marquee event, then stack experiences on top 🎟️ The program adds value outside the resort stay through experiences and benefits 👂 Derek keeps the filter simple: listen to the customer and build what they want in that moment 🧳 Multigenerational travel drives the product: unit variety plus flexibility to book multiple units 🧩 Derek focuses on a connected journey so planning and in-market moments stay consistent Want the weekly roundup of news, videos, and what you might've missed? Text HOTEL to 66866 for hashtag#NoVacancyNews.

Ryan Labbe owns and operates numerous restaurants in bars in Vegas including Rosina Cocktail Lounge at Venetian, voted one of the "best bars in Las Vegas" by Condé Nast Traveler. Glenn, Craig and Doctor Producer Suzanne ruin it all during tonight's weekend kickoff Happy Hour. How this

Travel + Leisure Co turns Margaritaville and Sports Illustrated into something owners feel after the trip ends: access, events, and reasons to come back.

At the ARDA Spring Conference, I talked with Louis Acosta, SVP Sports, Entertainment, Event Marketing and Sales at Travel + Leisure Co, about how the company uses brand DNA to build demand—and why that matters when budgets tighten.

🏝️ Margaritaville Vacation Club leans hard into the experience at Rio Mar, then points to Orlando as the next move 🏟️ Sports Illustrated Resorts uses sports + culinary events to keep the brand "alive," not just visible 🎟️ The strategy centers on access you can't buy off the shelf, then turns that into loyalty 🚗 Prepaid ownership keeps travel plans intact, especially for drive-to trips

Want the weekly roundup of news, videos, and what you might've missed? Text HOTEL to 66866 for #NoVacancyNews.

More than 40% of Westgate's new timeshare buyers are millennials. I talked with Jared Saft, COO of Westgate Resorts, at ARDA's Spring Conference in Las Vegas about why younger buyers want space, kitchens, and togetherness—and how Westgate drives demand with differentiated experiences.

👥 Buyer shift: Jared says millennials make up 40%+ of new buyers 🏠 Product fit: kitchens, multiple bedrooms, multiple TVs, and space for groups 🎢 Experience strategy: Chuck E. Cheese, a mystery fun house theme park, and a Florida dude ranch with glamping 🏟️ Group demand matters: Westgate fills slower quarters with convention guests who want extra space and meeting access 🤝 Vegas partnership: Westgate SuperBook powered by Caesars Sportsbook

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Luxury guests feel the difference in the details, and procurement decides many of those details.

I talked with Denis Klurfeld, SVP of Procurement for Luxury & Lifestyle at Accor, about how procurement shapes the luxury guest experience, balances standards with local authenticity, and protects long-term owner value.

🛏️ He treats sleep as non-negotiable because it anchors the brand promise 🍽️ He gives properties more flexibility in culinary and amenities so hotels keep local authenticity 🧩 He builds frameworks instead of constraints: standards build trust, local choices build memories 💰 He evaluates decisions through total cost of ownership: durability, lifecycle, maintenance, and guest perception ♻️ He weights sustainability heavily in procurement decisions (30%+ of the scorecard) 🤝 He designs with operations so hotels can execute in the real world

Thanks to Entegra for supporting this episode. Visit EntegraPS.com.

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During the recently held AAHOACON, I talked with Andrew Russo from AAHOA and Tony Hodgins, Regional General Manager with Legends Global, which operates the Pennsylvania Convention Center, about their digital signage partnership with Xpodigital.

🖥️ Revenue share puts the screens in place without upfront capital, then pays out from sold sponsor inventory ⏱️ AAHOA added a sponsor two days before the show and still got them on the screens 🚶 Screens drive foot traffic by placing sponsor brands at key entry points 🧑‍💻 Zachary Italian from Xpodigital stays on site full-time to support execution and keep updates moving

If your hotel has conference space (or you run a venue), you can create the same sponsor inventory and revenue-share opportunity. Message me and I'll connect you.

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Jason Gamel, President and CEO of ARDA, says vacation ownership holds up because owners lock in costs and plan differently than hotel-only travelers.

I talked with Jason at ARDA's spring conference in Las Vegas about tech, buyer trends, and what investors should watch in timeshare right now.

🤖 Jason says the conference puts a big spotlight on tech and where different companies sit in their AI journey 🧳 My "oh wow" moment: more space and a kitchen changes the entire trip for groups and families 📈 Jason points to strong occupancy, including a Marriott Vacations Worldwide outlook of 90%+ occupancy 👥 Jason says Gen Z and millennials make up 73% of new purchasers 🧾 ARDA starts an insurance captive to help tackle maintenance-fee pressure 🏗️ He sees mixed-use growth: hotel + timeshare + residential, plus hotel conversions in markets like Nashville and New York

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

During the recently held DUETTO PERFORM, I interviewed Jesse Sturges, Director of Strategic Marketing at Mohegan Sun, about how one of the world's largest casino resorts uses loyalty, influencers, and faster recognition to connect guests to tailored experiences.

🎸 Mohegan Sun marks 30 years at the property and 25 years for the arena, with Metallica booked for two nights 📣 Jesse uses influencers as a real growth lever, including slot influencers from New England and Vegas 🧠 Jesse focuses on motivation: who guests follow, what they respond to, and how to connect them to tailored experiences 🎭 The resort runs multiple experiences at once—comedy, concerts, shows—so different customers build different trips 🏷️ Jesse's biggest tip: show loyalty value immediately, not after 10–25 stays, and personalize faster

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Renovations and conversions are about to outpace new builds by a lot — and that changes who suppliers should sell to.

Glenn Haussman talks with Bruce Ford, SVP at Lodging Econometrics, in Las Vegas while Choice Hotels International's convention and HD Expo run in the same building.

🔁 Transactions drive conversions: trading hotels unlocks renovation + repositioning decisions 🏗️ Bruce puts numbers on it: about 86,000 new rooms vs about 350,000 renovated rooms this year 🏦 Expensive debt keeps new builds tough, while cash-flowing hotels still finance better 🧾 PIPs push decisions: renovate, sell, or exit 📦 Supplier reality: shipping costs jump 50–60%, and that hits hotel P&Ls fast 🤝 Supplier advice: sell accounts and partnerships with active ownership/management groups, not one-off quotes

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Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Choice's loyalty refresh goes the opposite direction of most programs: easier to earn, easier to reach status, easier to redeem. During Choice Hotels International's 70th Annual Convention in Las Vegas, I talked with Noha Abdalla, Chief Marketing Officer at Choice Hotels, about the Choice Privileges refresh, the Keegan-Michael Key campaign, and why owners should care.

🎭 Keegan-Michael Key helps Choice break through generic hotel marketing 💳 Choice Privileges changes: second + third stay bonuses, first elite tier at 5 nights (down from 10), plus a new Titanium top tier 🏈 Passion points: Learfield college sports + Trackhouse Racing/NASCAR for access members actually want 💰 Owner angle: loyalty members stay more often, spend more, and cost less to acquire 📈 Noha says members who joined in Q1 this year spent 5% more than members who joined in Q1 last year

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Matt McElhare, Vice President & Segment Lead, Extended Stay at Choice Hotels International, says extended stay leads new hotel development right now, while conversions let owners move faster than new builds.

I talked with Matt in Las Vegas about what Choice has in the pipeline, why conversions matter right now, and why he thinks extended stay still has a long runway.

🏗️ 2026 milestones: Choice expects the 600th extended stay to debut, the 300th WoodSpring Suites, and the 30th Everhome Suites

🏨 Choice share: Matt says Choice flags 50% of extended stay hotels under construction (WoodSpring + Everhome)

⏱️ Conversion window: roughly 3–6 months (sometimes faster) vs 18–24 months for new construction

🔄 Suburban Studios conversion strategy: convert 100+ key transient boxes into extended stay

✅ Progress marker: Choice crossed 20 Suburban Studios transformations, with 30 more in the pipeline

📍 Everhome pipeline includes Las Vegas-area sites: Henderson and north of Vegas near the base

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David Pepper, Chief Development Officer at Choice Hotels, says Q1 turning RevPAR positive brought buyers back into the market. Glenn Haussman talks with David from Choice's annual convention about why transactions drive conversions—and why extended stay keeps leading new builds.

Conversions need transactions: buyers have to trade hotels for conversions to happen
Q1 momentum: industry up, Choice up, investors start moving
Choice relicensing up 50% in Q1 as buyers re-sign existing Choice hotels
Country Inn & Suites up 50% this year
Extended stay leads new construction: 50% of Choice's pipeline runs extended stay
WoodSpring + Everhome make up 50% of extended stay hotels under construction

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#ChoiceHotels #HotelDevelopment #HotelConversions #ExtendedStay #Hospitality #NoVacancyNews

Hotel restaurants lose revenue in boring ways—slow first drink delivery, late refills, and servers who don't know what they leave on the table.

Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington Hospitality, break down CheckMax and the coaching system that uses POS data, leaderboards, and short training to drive stronger F&B performance.

🍸 Geoffrey targets an easy win: get the first drink out fast, then replenish sooner so tables order a third round 📊 CheckMax shows servers where they rank and what the gap costs them using leaderboards and gamification 📈 Geoffrey says outlets running the program see about 15% revenue per guest improvement year over year with the same servers 🎥 Sloan explains the "how": POS data + coaching + short training content, including chef-recorded videos that teach servers how to sell key items 🧠 Geoffrey uses AI to spot patterns and turn messy POS data into coachable moments, including pairing strong servers with weaker ones for two weeks

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

During DUETTO PERFORM in Fort Lauderdale, I talked with Bob Matsuoka, Chief Technology Officer at Duetto, about AI in hotels the only way that matters right now: practical, operational, and money-saving.

🤖 Bob draws a clean line: machine learning does the work; AI makes it accessible 🚫 He warns against treating AI like an "answer machine" because it can hallucinate 🔁 He says AI wins today on operations: read emails, compile action items, synthesize reports, and stop wasting hours moving data between systems 📊 He shares a real example: revenue teams spend too much time pulling reports and building decks—AI can take that off their plate 🧩 He says AI works best as a translation layer between data and plain language, including writing the code behind the scenes 🗂️ His practical tip: connect AI to email + Google Drive and let it build your daily report while you sleep

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

HotelKey's self check-in kiosk scans an ID, runs face verification, and issues keys without a front desk line. I talk with Aditya Thyagarajan, co-founder of HotelKey, and Fareed Ahmad, co-founder and CEO of HotelKey, about why kiosks only work when they connect directly to the #PMS. 🪪 Guests scan ID, complete face verification, pick an available room, and check in 🔑 The kiosk handles check-in, check-out, duplicate keys, stay extensions, room moves, and room-out-of-order 🧩 HotelKey builds the kiosk inside the PMS ecosystem instead of bolting on integrations later 🧑‍💻 HotelKey backs the kiosk with 24/7 live support so guests can tap a button and reach an agent 🏨 Owners testing it say lines shrink and staff shifts from desk transactions to guest interaction Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Axel Hotels runs 12 properties across four countries with nearly 1,000 rooms, and the brand focuses on the LGBTQ+ community.

I talk with Efrain Castro, COO of Axel Hotels, about how the brand creates community-driven hotels and where the team wants to expand next.

🏳️‍🌈 Efrain calls Axel the largest hotel chain focused on the LGBTQ+ community, built as a "space of freedom" that welcomes anyone who wants that environment 🌍 Axel uses social spaces to connect travelers and locals, and that local/traveler mix drives repeat demand 🏨 Axel operates through leases, management agreements, and franchise deals, with a current push toward franchising 📍 US expansion sits on the table again; Axel previously operated in Miami Beach, and Efrain names Palm Springs, Las Vegas, and New York City as top targets 🧩 Efrain says Axel tailors the product to each deal—new build, conversion, or guidance on an existing asset 📩 Franchise and development inquiries: Efrain.Castro@axelhotels.com or the form on axelhotels.com

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Starwood Hotels builds 1 Hotels, Treehouse, and Baccarat around one idea: products need emotion and soul, not templates.

While hosting Starwood's annual conference, I talked with Raul Leal, CEO of Starwood Hotels, about differentiation through nature-led design, human experience, and AI-driven personalization that stays human.

🌿 Raul says nature-led "hardware" sets the tone the second guests walk in 🤖 He uses AI to understand preferences and deliver better moments on-property without creeping people out 🍽️ He treats F&B as brand identity, not a side business 💰 He focuses on total revenue per customer instead of RevPAR-only thinking 🎁 He frames the mission program as affiliation plus perks, not points for points' sake 👥 He uses guest and employee focus groups to keep the brands honest

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed? Text HOTEL to 66866 for #NoVacancyNews.

Caesars launched its first non-gaming Caesars Republic in Scottsdale, and the property built the guest experience around F&B partnerships like Lisa Vanderpump's Wolf.

Glenn Haussman talks with Joe Iturri, SVP of Business Development at HCW, about what that launch required and what owners expect from hands-on management right now.

🐺 Joe says Wolf changed the vibe fast and validated the F&B strategy 🎰 Joe says the non-gaming concept forced the team to create the playbook instead of following one 🍽️ Joe treats F&B as the identity engine, not an add-on 🙂 Joe hires for the smile and builds culture through leadership example and shared best practices 📞 Joe stays involved after takeover and takes the call when problems hit, including 2 a.m. issues

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Priyank Patel owns four Red Roof properties, and he built the portfolio over nine years after starting out as an engineer.

During AAHOACON 2026, where No Vacancy was the official podcast, Glenn Haussman talks with Priyank Patel, Red Roof owner, about why he chose hotels as an investment strategy to reach long-term goals—and why he kept buying Red Roof.

Why he moved from engineering into hotel ownership
Why Red Roof support helped him scale from one property to four
Why he uses AAHOACON for vendor access and owner-to-owner learning
Why he stays involved with AAHOA as a Washington, DC area board member

Thanks to Red Roof for sponsoring the studio space on the AAHOACON show floor. Want the weekly roundup of news, videos, and what you might've missed? Text HOTEL to 66866.

#AAHOACON #RedRoof #HotelOwners #Hospitality #NoVacancyNews

During DUETTO PERFORM, I talked with Katie Moro, VP Data Partnerships at Amadeus, about a real problem for hoteliers right now: data everywhere, decisions nowhere.

🛫 Katie explains using airline search and booking signals to separate intent from real demand 📊 She compares booking curves across hotels, airlines, and short-term rentals and adjusts for lead-time differences 🎯 She uses age-range data to tighten channel mix and marketing decisions 🏢 She says group profitability needs more than room nights—meeting space and F&B data matter too ✅ Her first move: audit what you buy, cut what you can't act on, then work backward from the questions you still can't answer

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Bruce Jordan gives three simple revenue ideas that don't require a renovation—just better packaging and pricing.

During AAHOACON, I talked with Bruce Jordan, creator of Hotel Guest Management, about ways hotels can add income when margins feel tight.

👶 Child safety room: charge $30–$50 per night for a childproof setup 👥 Protect group revenue: upgrade the group and lower the rate instead of losing thousands protecting 10 rooms 🤝 Affiliate revenue: package local restaurants and excursions and get paid on referrals 💆 Bonus: sell massages with a retail mindset—if it costs $100, price it at $200 and market it at the desk 📺 Follow Bruce: YouTube Hotel Guest Management | LinkedIn MJF Hotels

Thanks to Red Roof for sponsoring the studio space on the AAHOACON show floor.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Red Roof Chief Development officer Matt Hostetler kicks back with Glenn, Craig and Dr. Producer Suzanne as they kick off the weekend with some drinks, stories from the road and another round of our Hotel Pet Peeves.

Food and beverage drives nearly half of annual revenue at Margaritaville Hollywood Beach Resort. Glenn Haussman tours Margaritaville Hollywood Beach Resort with Michael Cook, Director of Sales & Marketing.

The property is managed by our friends at Davidson Hospitality Group!

🩴 The flip-flop entrance sets the tone and drives social content 🏖️ The boardwalk + beach location fuels energy and local demand 👨‍👩‍👧‍👦 The guest mix shifts by season: couples vs families vs groups 🏢 Meetings live on the 9th floor with ocean views and a 10,000-square-foot ballroom 🔁 Meeting attendees return later for leisure stays with family Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Front desk upsells didn't just add revenue — they cut turnover by 40% in one operator's portfolio.

In video 2 of this series, Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington, break down how hotels train front desk teams to build rapport, tailor offers, track performance, and pay incentives that actually keep people.

🧠 Train the conversation: ask a few questions at check-in, then match the offer to the guest's reason for travel 📊 Use data for daily coaching: agents see their stats, managers coach in real time, performance improves fast 🎮 Gamify the front desk: recognition + accountability + reward drives behavior 💵 Pay commissions that matter: Remington paid about 10% of upsell revenue to agents; some agents boosted pay 50% 📉 Reduce turnover: Sloan says the program drove about a 40% reduction in front desk turnover 🚀 Promote your best sellers: Geoffrey says hotels can move top front desk performers into sales and banquets

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Hotels don't need another system; hotels need the systems they already run to talk to each other. I talk with Alex Zoghlin, CEO of Duetto, during Duetto PERFORM about profit-first revenue decisions and connected hotel data.

🧩 Disconnected systems force teams to act on partial data 💰 Profit-first decisions require coordination across departments 🔗 Better access to existing data beats adding "one more tool" 🤖 AI speeds integrations and shortens decision cycles 🎯 Dynamic pricing and build-your-own packages lift total revenue and GOP

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Profitability keeps getting squeezed even after years of strong revenue growth, so hotels can't live on RevPAR alone. I'm at Duetto PERFORM at Margaritaville Resort, and I talk with Michael Grove, CEO of HotStats, about what his data shows right now—and what hoteliers can actually do about it. 📉 Michael says cost pressure stays the story: labor, wage inflation, loyalty costs, and credit card costs don't go away 💰 He points to the opportunity: ancillary revenue grew 5.8% globally last year while RevPAR grew about 2.5% 🧠 He pushes a total revenue per customer mindset instead of obsessing over rooms revenue alone 🍽️ He says hotels need more creativity to help guests spend money on-property in ways they actually enjoy 🤝 He also talks the HotStats + Duetto connection: insight, tools to act, and measurement in one package Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Oliver Shah is a first time guest, and we suspect after having drinks with Glenn, Craig and Suzanne itll be his last. Join us for some laughs and Happy Hour fun where Glenn is at Margaritaville Resort Hollywood Beach.

I'm at Duetto PERFORM at Margaritaville Hollywood Beach Resort, and I grabbed Olly Lynch, CMO at Duetto, to explain what Duetto built this event to do. 🚀 Duetto built PERFORM to give "hotel performance" its own space—not a back-room trade show conversation 📈 Olly lays out the idea: connect revenue and profit into one operating model, one story, and ultimately one technology 🧠 Duetto pulled in voices from outside hotels—airlines and casinos—to push new thinking on revenue + profitability 🛠️ I like the focus: actionable takeaways you can actually implement, not theory 📣 Duetto plans to publish key takeaways for people who couldn't attend and bring PERFORM back next year Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Last week, Suzanne Bagnera brought one of 11 student teams from nine schools to the AAHOACON Collegiate Championship, and the students ran the kind of decisions real GMs deal with.

During AAHOACON 2026, where No Vacancy was the official podcast, I interviewed Suzanne Bagnera, PhD, CHA, CED about the competition and what she saw as the professor who brought the students.

🎓 Year three of the Collegiate Championship, with teams from schools including FIU, Virginia Tech, Grand Valley State, University of South Carolina, Cornell, Oklahoma State, and Kennesaw 🧠 Russell Partners ran an online simulation where students operated as GMs, made decisions before the conference, then ran two more simulated years on site 🎤 Students got pitch training, presented to judges, then moved through top four + semifinal rounds with both Judges' Choice and People's Choice awards 🏆 Judges' Choice went to Grand Valley State; People's Choice went to the University of South Carolina 🎙️ Show-floor reality: PA announcements and the lost Chrysler Pacifica keys provided the background noise

Thanks to Red Roof for sponsoring the studio space on the AAHOACON show floor.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Public-private hotel deals don't run on a private equity playbook. Cities use them to create demand and pull outside dollars into the market.

Suzanne Bagnera, PhD, CHA, CED joins me, and we talk with Walter Peseski, Senior Vice President of Asset Management at Garfield Public/Private, about how these projects get financed and why brands matter.

🏛️ Why cities build headquarters hotels and convention-adjacent product 🏨 Why bondholders and ratings agencies push projects toward branded hotels 📈 Abilene example: a DoubleTree plus a demand curveball from the Stargate data center ⏳ The real friction: public timelines, extra stakeholders, and council calendars

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

They flipped the first Sonesta hotel in a couple of hours. That's what a real partnership looks like when the operator needs speed and the vendor shows up.

During AAHOACON in Philadelphia, I talked with Patty Jefferson from Visual Matrix and Chris Trick from Sonesta about how they built the relationship, scaled it, and kept it practical for hotel teams.

🤝 They started with trust, then proved execution fast with that first flip 🏨 The rollout now covers 120+ installs across multiple Sonesta brands 🖥️ They cut friction at the desk: move from two screens to one, so staff works faster 🎯 They keep the partnership grounded in outcomes: recognize guests faster and grow loyalty enrollment

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Two hotels on one piece of land, two separate buildings, two separate lobbies—and the demand mix flips in a way you wouldn't expect.

During AAHOACON 2026, No Vacancy is the official podcast, and I caught up with Hanan Anand, a Red Roof owner, on the show floor to talk about his dual-property setup in Cortland, New York, and what actually drives the business.

🏨 Hanan runs Hometowne Studios and Conference Center plus a Red Roof Inn side-by-side in Cortland 🔧 He converted Hometowne Studios via a full gut renovation, then opened a banquet hall about a week ago 🏟️ Sports tourism drives the market, with teams and families using the meeting space 🔄 The mix flips: Red Roof skews more extended stay, while Hometowne Studios skews more transient because of amenities like the pool, gym, and meeting space 🛣️ Location adds demand: right off I-81, between Syracuse and Binghamton, plus business travelers and traveling nurses 🤝 He says Red Roof support feels hands-on—procurement, design/construction, development—people pick up the phone and know you

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Wyndham Rewards pushes beyond hotel nights into experiences, and Michael Shiwdin, Global VP of Loyalty at Wyndham Hotels & Resorts, explains why: engagement drives direct bookings, and direct bookings drive owner value.

I talked with Michael at Wyndham Grand Rio Mar in Puerto Rico about how Wyndham Rewards Experiences works and what it means for hotels in the portfolio.

🌿 Members earn points on experiences through Viator, including activities like kayaking 🎟️ Wyndham partners with Ticketmaster and Madison Square Garden for concert opportunities and VIP experiences 📈 Michael says Wyndham saw almost a 5X increase in member engagement after launching Wyndham Rewards Experiences, plus double-digit lifts tied to members booking direct 💰 He frames the owner angle: members book direct at a lower cost channel, then return to the Wyndham portfolio for the next stay

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

During hashtag#AAHOACON, I talked with James Ferguson🎉, author of Seek the Good and Celebrate., about why he wrote it, what he wants readers to take from it, and how he expects leaders to use it when the day gets messy. 🧠 He turns the message into a habit system—something you run, not something you quote 📖 He connects the book to his cancer journey and how it reshaped his perspective 🎉 The premise stays simple: seek the good, spot solutions faster, and celebrate more people 🏆 He talks significance vs. success and how that shift changes leadership decisions 📅 Release date: May 5 🧰 Get it at confetti-man.com Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Greg Juceam is President and CEO of Extended Stay America as and he's successfully scaling Premier Suites in the middle of one of the hardest building environments we've seen in years. 🏗️ Greg launched Extended Stay America Premier Suites in 2021, and the company invested in the first 15 hotels as proof of concept—then built the franchising system so owners could scale it 📈 Premier Suites now sits north of 50 hotels and keeps climbing, and Greg expects 100 in the next few years 🤝 Greg leans on the owner-operator advantage: Extended Stay America still owns and manages about 70% of the portfolio, so they build first and work out the kinks before they ask franchisees to invest 📊 He ties hashtag#extendedstay momentum to performance: extended stay runs high occupancy with a lean model—his company ran north of 76% while the industry ran about 62% 🧼 He spells out the operating win: fewer turns and fewer cleans when guests stay longer 🧱 He keeps standards pragmatic: build and operate efficiently without over-building beyond what guests pay for 🔧 He keeps the design and construction team active and adjusts the prototype so owners can build for less even with rates staying high Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Suraj Bhakta doesn't sugarcoat the moment. He sees a strong Q1, then watches geopolitics and travel costs squeeze demand again.

No Vacancy is the official podcast of AAHOACON, and I talked with Suraj Bhakta of New Gen Advisory on the show floor about how owners react when the Fed shifts, travel gets expensive, and buyers and sellers hit pause.

📈 Suraj says he saw a strong first quarter, then geopolitical issues started weighing on activity ✈️ He points to Sun Belt impact: less Canadian and overseas traffic in some areas 🏦 He expects a standstill if rates don't fall—sellers don't see replacement deals, and buyers wait 🔄 He calls it a conversion market, with opportunity in economy and midscale as brands roll out new tiers 🧠 He says owners stay resourceful, and tech/AI keeps moving to the front of the conversation

Thanks to Red Roof for letting us shoot this on the show floor.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Red Roof treats AAHOACON like the Super Bowl, and Matt Hostetler explains why: owners, franchisees, and partners all show up in one place.

No Vacancy is the official podcast of AAHOACON, and I talked with Matt Hostetler, Chief Development Officer at Red Roof, about growth, franchisee support, and how Red Roof helps owners win when the economy tightens.

🚀 Growth strategy for 2026 and why multi-unit owners keep driving momentum 🤝 RIDE program Road to Inclusivity, Diversity, and Entrepreneurship with Lina Patel and She Leads 📲 Tech focus: tools that cut costs or drive revenue, plus an app refresh that delivered a 65% revenue increase year over year 🤖 AI marketing with Zeta Global to convert demand into stays ⏱️ Best AAHOACON detail: Matt tries to time how long it takes to get anywhere… and stops every ten feet to talk to people

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

Sloan Dean put a number on it: Frontline Performance Group drove a 3–5% RevPAR lift in the hotels where he used it—so he expanded it across the portfolio.

I brought in Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington and now a fellow podcaster, to kick off a 3-part series on how hotels activate the front line to grow revenue and improve the guest experience at the same time.

📈 Sloan shares what surprised him: he still saw lift even in hotels that already used Nor1 🏨 He also saw real upside in select-service hotels because teams stopped giving upgrades away for free 🧠 Geoffrey breaks down the mindset shift: guests shop in "value mode," then arrive in "experience mode" 🛎️ Geoffrey calls check-in the "last mile" of revenue because many guests only talk to the front desk ⭐ Sloan worried upselling would hurt guest scores—he saw the opposite, and scores went up 💵 Incentives changed retention too: front desk agents earned more, stayed longer, and delivered better check-ins 🏆 Geoffrey calls it a "five win": employee, guest, hotel, owner, and FPG all win

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

MyPlace just hit 125 properties. That milestone matters even more now, because extended stay keeps getting more competitive. During the Hunter Conference, I talked with Eric Myers, VP of Franchise Development at My Place Hotels, about how they keep growing, where they're expanding next, and what he sees heading into 2026. 🏨 Eric says MyPlace planted its flag in extended stay early—before everyone chased the category 🗺️ He shares the growth snapshot: openings in Arizona and California, plus expansion into Florida 📅 He previews the next owner/GM conference: September 22 in Miami at the JW Marriott, with collaboration and education sessions 🙂 He says the last 18 months challenged teams, but he sees optimism building as operators look ahead to 2026 Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Bruce Ford keeps coming back to one idea: the next traveling economy will book and spend differently. He tracks the data as SVP at Lodging Econometrics, so he sees the shifts before they feel obvious.

📈 He talks "blowout trips" and experience travel, where guests spend big on the moment and stop sweating the room rate 🏨 He breaks down meetings demand: more meetings, smaller meetings, and a bigger need to capture total spend through #HotelOperations ⛽ He flags the cost ripple: diesel prices flow into everything, and operators feel it fast 🎟️ He talks incentives and loyalty leverage, and why discounts and perks pull travelers in when budgets tighten 💡 He reframes "value" as a three-day experience, not a 30-second transaction—club lounges and access matter more than ever 🏗️ He gives the #HotelDevelopment reality: financing still slows new starts, owners invest in renovations and conversions instead 📌 He closes with the investment climate: more hotels hit the market, transactions jumped last year, and he expects activity to continue

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

The Lantern has been open four weeks, and Grey Raines already talks about it like a platform, not just another hotel. During the Hunter Conference, I talked with Grey Raines, CEO and Managing Partner of Raines Company, about what they're building next, why they've exited some management relationships, and why adaptive reuse keeps showing up in their deals. 🏨 Grey shares why The Lantern is mission-focused and how the partnership with the University of South Carolina shows up early 🏗️ He says the next Lantern is under construction in Rock Hill, South Carolina, with two more behind it 🤝 He explains the management churn: they walked away from relationships that didn't align with their long-term vision 🏢 He talks deal mechanics: emerging markets plus municipalities willing to support the right projects 🏛️ He explains why historic hashtag#taxcredits make certain adaptive reuse projects pencil out 🧱 He frames adaptive reuse as stewardship—reset it now so it lasts another 50–100 years ✈️ He gives a summer travel read: shorter booking windows, more drive-to, and flying still feeling like a hassle Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Justin Jabara, President of Meyer Jabara Hotels, keeps AI simple: give hotel teams time back so leaders spend less time buried in admin and more time actually operating. During the Hunter Conference, we talked about what that looks like in real life, plus why their growth focus shifts away from new builds and toward acquisitions and third-party management. 🤖 Justin frames AI as support, not stress—tools that help people operate better 📋 GM example: cut the report grind so GMs stay on the floor with guests and associates 📞 Sales example: cut prospecting time so sales teams spend more time selling 🏗️ He says new builds feel tough right now, so he leans toward acquisitions 🔄 He talks growth moves: asset sales, acquisitions, and third-party growth, with three properties joining in the next 90 days 📊 He shares one internal signal he likes: he surveyed 120 managers and directors of sales at hotels they manage, and two-thirds said they feel bullish on the year Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Final chapter. In Chapter 6 of this CoralTree Customer Journey series, we take everything from the last five weeks and put it at the property level.

Customer journey work only matters when a hotel team can execute it in real time. This chapter shows what that looks like on the ground.

I talk with Curtis Bova, General Manager of Hotel Polaris, about how he turns guest journey strategy into real moments on property - from reading context clues at arrival to training teams for perceptive hospitality and building experiences guests can only get there.

Here is what we cover:

· How the team looks for the purpose and intent behind each stay

· Perceptive hospitality and using context clues at arrival

· QR-based itineraries built around guest motivations

· Hotel Polaris-specific moments (paper airplanes, Flights at Five, themed details)

· Small touches that also create ancillary revenue opportunities

· Hiring for personality, onboarding, and empowering prepared people

· Why training + freedom creates better guest moments

Missed earlier chapters? Go back to Chapter 1 and watch the full series in order - strategy, people, framework, implementation, touchpoints, then property execution.

Want to keep up with series like this and catch any parts you miss? Subscribe to the #NoVacancyNews newsletter by texting HOTEL to 66866.

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Women enter hospitality at the same rate as men. Then the numbers thin out hard at the top. That gap isn't about "pipeline." It's about progression.

Suzanne co-hosts #NoVacancyNews with me, and we talk with Emily Goldfischer of Her Tenure about the leadership study she and her team did with Forbes Travel Guide and what it reveals about what helps women advance—and what still gets in the way.

📊 Emily shares the benchmark: women lead 19% of Forbes Travel Guide partner hotels, and Her Tenure heard from 99 women leaders to dig into what drives advancement 🧭 She frames the core issue clearly: progression problem, not pipeline problem 🕰️ She calls out barriers that still show up: limited flexibility for family life and gendered expectations of leadership 🤝 We get into the stuff people don't say out loud: networking access, mentorship vs sponsorship, and how "off-the-clock" conversations shape opportunity 🎯 Emily pushes practical moves that build careers: stretch roles, lateral moves that broaden capability, and owning your P&L 🏛️ We also talk progress you can actually see—like the shift in gender balance at conferences such as #HunterConference

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During the Hunter Conference, I talked with Ben Campbell, CEO of Hospitality America, about what he sees right now: demand pockets, the real booking window, and why operators need to get serious about data before AI forces the issue. 📈 Ben says South Florida Q1 is "crushing it" after a flat year ⚽ He expects World Cup momentum, but he keeps the booking window realistic—60–90 days 🌍 He watches international indicators, but he says it's still early 🤝 He says conferences work when you get outside your echo chamber and build strategic partnerships 🤖 He says growth and tech create the opportunity—get arms around data and prepare for AI adoption 🎂 Hospitality America hits 30 years this year Want the weekly newsletter recap of news, videos, and what you might've missed? Text HOTEL to 66866 for #NoVacancyNews.

We lost industry icon Kirk Kinsell this past week, and I wanted to re-share this 2024 conversation because it captures who he was and what he meant to many of us: a generous leader, a calm force in the room, and one of the people who helped shape the way this industry thinks about leadership and relationships. In this episode of Icons and Experts with my co-host Doug Artusio from the Extended Stay Lodging Association. Kirk doesn't do chest-thumping. He does substance. 🤝 Kirk talks about relationships the way the best leaders do: build them, invest in them, keep them for decades 🏨 He calls hospitality a team sport—from the hotel level to corporate to the industry level 👥 He makes "develop your talent" the job, not a slogan 👨‍👩‍👧 He tells the Mike Levin story that says everything about his priorities: family first, integrity always 🎁 He gives one of the most useful leadership lines in the business: "Feedback is a gift," and he explains how to take it without getting defensive 🌎 He reflects on extended stay's early days and how the category grew from white space into a core part of the business 🧭 He closes with advice for younger professionals: widen your view of the industry, try different lanes, and find the work that fits you Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

I ran into Wayne West III of Newport Hospitality Group during the Hunter Conference and asked what owners actually want from management right now—and what separates operators who keep getting repeat deals. 🤝 Wayne says trust and alignment with owners drives repeat business, because the first deal teaches both sides how to work together 🏢 Newport runs 37 hotels and keeps key disciplines in-house: accounting, HR, construction services, corporate engineering, commercial strategy, and ops ✈️ Wayne says in-house resources let them move fast—he can put the right person on a plane tomorrow instead of waiting on a third party 👥 He says successful management starts with treating people right—associates, guests, and owners 🧠 He talks coaching and mentoring over "training," plus a mentor program that develops AGMs and executive housekeepers into GMs 🏆 He shares a stat he's proud of: out of roughly 60 leaders coming to their retreat, only four are new faces Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Friend of the show CJ Arlotta returns to do some clever PR tricks to make people think Glenn, Craig and Doctor Producer Suzanne are actually funny over here celebrating Happy Hour to get the weekend started. Plus, Bruce Ford joins for added fun.

While I was at the Hunter Conference, I asked John Schultzel of Olympia Hospitality a simple question: where do you actually find profit when there's no silver bullet—just pressure everywhere? 💰 John starts with payroll, then works every other line item 💳 He calls out the hidden killers: credit card fees, insurance, deductibles, exclusions, coverage limits 💡 He talks energy the unsexy way: walk the building, manage lights, invest in tech only when it pays back 🤖 He sees hashtag#AI and automation shifting work that used to require people—and he expects org charts to shrink as tools improve 👥 He talks seasonal reality: managers work arrivals, directors stay on the floor, teams cross-cover instead of hiding behind titles 🧮 He lives by a simple target: find $300 a day, because $300 a day turns into $1M a year 🛎️ He explains how you drive voluntary spend: pre-arrival communication, in-stay engagement, and front desk education that feels intentional 🤝 He likes incentive alignment—give associates a reason to care about upsell and execution Want the weekly roundup of news, videos, and what you might've missed from hashtag#NoVacancyNews? Text HOTEL to 66866.

Sacramento doesn't have a Golden Gate Bridge. So they built demand with experiences—and then proved it with room nights.

For #NoVacancyNews, I talked with Mike Testa (President & CEO, Visit Sacramento) about how Sacramento positioned itself around farm-to-fork and then stacked events that drive real overnight stays from different customer groups.

🍽️ Mike explains why "farm-to-fork" fits Sacramento: food on your plate often gets harvested that morning 📅 He points people to Sacramento 365 as the event hub that supports the brand with a steady calendar 🎸 He breaks down Aftershock: it grew from a one-day event (11,000) to four days (165,000), with 67% coming from outside the region and about $40M in four days 🏊 He talks Ironman and NCAA strategy: targeting women's Sweet 16/Elite Eight to build toward a women's Final Four conversation 🏨 Then he drops the hammer: Sacramento went from about 280,000 annual room nights pre-pandemic to about 409,000 after adding the event portfolio

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Chapter 5 of this 6-part CoralTree Customer Journey series gets into the guest-facing side: how the strategy shows up in communication and touchpoints across the stay.

A strong customer journey does not come from slogans. It comes from leadership decisions, team training, and operational discipline - and now you can see it in the guest-facing moments.

I talk with Angela Berkey, VP of Customer Engagement at CoralTree Hospitality, about using guest preferences, local context, and property-level ideas to shape pre-arrival messages, arrivals, in-stay surprises, and post-stay rebooking moments.

Here is what we cover:

· How they use guest preferences to shape communication before arrival

· Arrival moments like a personalized welcome beverage

· In-stay surprises and delights that feel intentional

· Departure touchpoints that support loyalty and return visits

· Post-stay messages tied to what the guest actually did (like spa visits)

· Why the experience still changes by property and destination

If you are jumping in here, watch Chapters 1-4 first - this guest-facing work comes from the strategy and workshop process. Next week (final chapter): property-level execution with a GM making it real on the ground.

Want to follow the full series and catch any chapters you miss? Subscribe to the #NoVacancyNews newsletter by texting HOTEL to 66866.

Thanks to Unifocus for supporting this series. Unifocus, technology that drives value. Visit Unifocus.com.

Graduate has lived inside Hilton for a year and a half now, and the brand is growing without losing the personality that made it work in the first place.

For #NoVacancyNews, I talked with Parker Henderson, the brand head for Graduate, at the Hunter Conference about what Hilton distribution changes, what owners should know, and how Graduate makes development easier with plug-and-play F&B concepts.

🏨 Parker says the 35 Graduate hotels thrive inside Hilton while keeping the brand's "unapologetically unique" DNA 🎓 He calls out Hilton Honors demand, especially on redemption stays during football weekends and graduation move-ins 📈 He shares the development picture: signed deals plus about 60 opportunities in different stages ☕ He breaks down Poindexter, the barista-led café concept (breakfast only or all-day), with recipes, menus, and bar program tools 🍻 He introduces two more owner-ready concepts: Double Major (social bar-led dining) and Debate Club (more refined) 🧭 He ties the whole brand back to walkable university markets with built-in annual demand rhythms

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Graduate has lived inside Hilton for a year and a half now, and the brand is growing without losing the personality that made it work in the first place.

For #NoVacancyNews, I talked with Parker Henderson, the brand head for Graduate, at the Hunter Conference about what Hilton distribution changes, what owners should know, and how Graduate makes development easier with plug-and-play F&B concepts.

🏨 Parker says the 35 Graduate hotels thrive inside Hilton while keeping the brand's "unapologetically unique" DNA 🎓 He calls out Hilton Honors demand, especially on redemption stays during football weekends and graduation move-ins 📈 He shares the development picture: signed deals plus about 60 opportunities in different stages ☕ He breaks down Poindexter, the barista-led café concept (breakfast only or all-day), with recipes, menus, and bar program tools 🍻 He introduces two more owner-ready concepts: Double Major (social bar-led dining) and Debate Club (more refined) 🧭 He ties the whole brand back to walkable university markets with built-in annual demand rhythms

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

While I was at the Hunter Conference, I talked with Greg O'Stean, Chief Development Officer, Hotel Equities about what makes a real owner–operator match—and what operators have to prove in this market. hashtag#NoVacancyNews 🤝 Greg frames his job as matchmaking: align the right owners with the right operator, and only take deals that add real value 🌪️ He calls out the new normal: you can't pull a manual off the shelf and solve today's problems 🧠 He says every hotel rises or falls on property leadership—especially a GM with an entrepreneurial mindset 🛎️ We get into the real definition of empowerment: employees making decisions without fear of getting crushed for it 🍦 He uses the Disney example: solve the guest problem in the moment—don't "ask permission" your way into a bad experience 🏨 He contrasts culture in real life: at this year's host hotel, staff checked in repeatedly on setup, temperature, and tech—basic care that changes everything Want the weekly roundup of news, videos, and what you might've missed? Text HOTEL to 66866.

The latest Hotel Business Hot Topics session, "Rethinking Hotel F&B: Smarter Strategies for Profit, Community and Stability," in partnership with Entegra, featured an insightful discussion between moderator Glenn Haussman, founder/host, No Vacancy Live podcast, and a panel of industry leaders on how hotels are controlling costs, optimizing procurement and transforming food and beverage into a core revenue driver while creating experiences that resonate with today's guests and local communities.

You'll hear insights from Glenn Haussman (moderator) alongside leaders from Crestline Hotels & Resorts, Davidson Hospitality Group, GF Hotels & Resorts and our Head of Culinary, Lynn Hay.

Glenn freezes, Suzanne can't hear anyone, and Craig somehow turns Milk Duds into a conspiracy theory. That's a normal Friday.

For #NoVacancyNews, Friday Night Audit rolls into Episode 205 with Craig Sullivan, Dr. Producer Suzanne, and guest Stephanie Hills (and yes… even her name comes with a plot twist).

🍸 Stephanie Hills joins us for cocktails and immediately makes everything funnier, including her "keep it confusing" name history 🍹 Suzanne brings the conference chaos from Tampa and runs a live taste test of three student-created cocktails (Certified Lover Girl gets the spotlight) 🍬 Craig interrogates the "30% less fat" Milk Duds claim like he's building a legal case 🧊 Glenn declares himself "fine," sounds sick anyway, and freezes often enough to turn it into a drinking game 🍷 Stephanie tells the ultimate late-night conference story: when you should have left, but didn't—and it ends with tears and red wine 🏆 We push the Pet Peeves Sweet 16 forward, argue about thermostats, shower controls, lamp switches, and all the little hotel annoyances that ruin your day

Thirty years in, PM Hotel Group still thinks like an owner-operator—and that matters right now.

While I was at the Hunter Conference, I talked with Paul Sacco of PM Hotel Group about how they protect margin when RevPAR growth slows, costs climb, and rate resistance shows up. #NoVacancyNews

🎉 PM Hotel Group celebrates its 30th anniversary this fall—and Paul talks about evolving from owner-operator to a top 15 third-party operator with a diverse ownership base 📈 Paul focuses on getting more than "fair share" even when markets don't accelerate: commercial tools, RPI gains, and strong revenue discipline 💰 He leans into TRevPAR thinking—total revenue per available customer—and why the guest who spends on-property matters 🧠 He talks intent-based search and how AI changes the way guests describe trips (Gemini, ChatGPT, etc.) 🏨 He says lifestyle and independent hotels show up well in those searches, especially through Modus by PM Hotel Group 🤝 He notes they're a little over a year past the merger with Sightline, and he calls out Kirk Pedersen stepping into the COO role 📌 He tees up smart growth: independently owned, not growing for growth's sake, and looking for the right national deals

For #NoVacancyNews, I caught up with David Wilner, newly appointed Chief Development Officer of Wyndham Hotels & Resorts, at the Hunter Conference to talk development reality right now—conversion-heavy conditions, brand value pressure, and why he still won't count new construction out. 👥 David keeps the mission simple: drive the best opportunities and returns for franchisees 🏷️ He talks brand value in a tighter market—owners look harder at what their flag and distribution actually deliver 🔄 He agrees it's a conversion market right now, and he explains why that creates opportunity 🏗️ He refuses to count new construction out: real developers keep developing, and 36 months changes the whole picture 📉 He notes construction pricing has come down from the peak, even if it still sits above pre-pandemic levels 🧠 He makes the point I wish more people lived by: don't let today's environment talk you out of tomorrow's opportunity

Economy and midscale owners don't need shiny objects. They need tech that either drives revenue or cuts costs—period. For hashtag#NoVacancyNews, I caught up with Zack Gharib, President of Red Roof, at Hunter Conference to talk about why he's leaning into tech now while demand softens—and what he thinks starts to turn. 📲 Zack explains the guest experience platform: guests text requests, staff stops playing phone-tag, and hotels fix issues before checkout 🧠 He talks ROI discipline: Red Roof only adopts tech that clearly drives revenue or clearly cuts costs 💳 He says franchisees asked for cheaper payment processing, so Red Roof partnered with FreedomPay at about half the cost—saving hotels hundreds per month 🔗 He ties the tech stack together: PMS-first (HotelKey), then smoother integrations, faster execution, and direct connectivity that removes third-party fees 📈 He talks momentum: Q1 looks strong, March looks outstanding, and he sees the economy segment starting to shift after a long down cycle 🏗️ He adds the development note: new hotel signings ran 35% year-over-year last year 💵 He throws in a consumer indicator: IRS data shows average tax refunds up 14% year-over-year, and he expects more weekend drive trips Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com .

America didn't travel in America the way we expected last summer—because a lot of the spend went overseas. Now the calendar flips, the event slate stacks up, and the question becomes simple: who travels, where do they stay, and what does that do to performance? For hashtag#NoVacancyNews, I talked with Bruce Ford (SVP, Lodging Econometrics) from Atlanta on the eve of the Hunter Conference about what he expects this year—World Cup momentum, America's 250th anniversary, rising costs, and the "down-the-scale" shift that could help midscale and upper-midscale operators. ⚽ Bruce expects U.S. events to keep more travel domestic this year 💸 We talk cost pressure everywhere: gas, airfare/jet fuel, and what that does to trip decisions 🏨 Bruce thinks midscale and upper-midscale could benefit if travelers trade down to make trips work 🧑‍🍳 We hit the service squeeze: shortened restaurant hours, closed sections, and the "we're short staffed" reality 💰 Bruce brings it back to owner math: monetize every square foot and take care of frequent guests and rewards members without nickel-and-diming Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com

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Evermore is building an Orlando resort ecosystem: multiple hotels, a massive lagoon, and enough on-property programming that guests don't treat the theme parks as the only "main event."

For #NoVacancyNews, I talked with Sean McCarron (General Manager, Conrad Orlando) about how Conrad fits inside Evermore—and what it takes to deliver luxury standards inside a new complex.

💎 Conrad Orlando becomes the first Conrad to earn AAA Five Diamond ⭐ Sean talks Forbes recognition and how the team keeps standards tight 🌊 He points to the Evermore centerpiece: the 17-million-gallon lagoon and the immediate "wow" when guests arrive 🍽️ He breaks down dining identity—each outlet needs its own reason to exist 🎟️ He explains how Evermore programming keeps people on-property: lawns, activations, kids crafts, live music, and more 🧖 He highlights the spa: water garden, hot/cold plunge pools, vitality pools, and an 11-room spa 🏢 He breaks down the business mix and why Evermore separates group space from leisure so both can win 🎢 He shares the real Orlando surprise: many guests spend less time at the parks and more time on-property once they arrive

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Chapter 4 of this 6-part CoralTree Customer Journey series focuses on implementation - specifically, how you get property teams to build ideas they actually believe in and want to own.

Hotels do not improve the customer journey by accident. They build it through strategy, systems, and execution. This chapter shows what the build process looks like.

I talk with Kaitlin Broumpton, Director of Quality and Guest Experience Strategy at CoralTree Hospitality, about workshops, property-level ideation, and how CoralTree helps teams shape locally authentic moments instead of pushing top-down scripts.

Here is what we cover:

· How CoralTree runs workshops to bring the soul of a property to life

· Why buy-in improves when teams have a seat at the table

· How they refine ideas without forcing corporate templates

· How local culture and brand pillars shape guest moments

· Why the process works across property and regional teams

· A Seaport Boston example: arrival cards + QR codes by travel motivation

Catch up on Chapters 1-3 if you have not yet - this is where the strategy starts turning into property-level plans. Next week: how the guest actually experiences this through real touchpoints.

Want to follow the full series and catch any chapters you miss while you're busy? Subscribe to the #NoVacancyNews newsletter by texting HOTEL to 66866.

Thanks to Unifocus for supporting this series. Unifocus, technology that drives value. Visit Unifocus.com.

Westgate didn't just build a resort — they built a small city of experiences.

In this walking-tour episode, Glenn Haussman explores Westgate Vacation Villas in Orlando with Chief Business & Strategy Officer Jared Saft, starting at the original 16-unit building from the early 1980s and moving through the resort's huge renovation and expansion.

We visit the movie theater, the retail experiences designed by Starboard, the Chuck E. Cheese–powered arcade, the toddler zone, the retro arcade, the Mystery Funhouse throwbacks, the in-lobby candy shop with a waterslide running through it, and the multi-level Shipwreck Island Waterpark.

Jared also shares how Westgate plans new concepts, how they think about every family member's experience, and what's next as they just added 40 new destinations during a major growth cycle.

This episode is brought to you by Actabl — Actabl gives you the power to profit. Visit Actabl.com.

What we cover:

🏨: The origin story — from a 16-unit project to one of Florida's largest resorts

🎬: How the in-lobby movie theater reduces check-in stress for families

👾: The Mystery Funhouse legacy and why nostalgia still excites kids

🍭: The ice-cream + donut + candy shop with a water slide running overhead

🌊: Shipwreck Island Waterpark, lazy rivers, and multi-level amenities

🍽️: How Westgate approaches F&B for families with mixed tastes

🚀: Westgate's expansion strategy and why they act like entrepreneurs, not a big-box brand

This week the amazing Lan Elliott returns to FNA to laugh along Glenn, Craig and Doctor Producer Suzanne. This week Glenn is in Dallas and the gang reveals which pet peeves are moving on to the sweet 16!

Evermore doesn't try to win every traveler. It commits to one niche: togetherness for families and groups. Then it builds the product around that focus—shared moments, easy flow, and enough space so the whole crew stays connected without feeling crowded.

For #NoVacancyNews, I tour Evermore Resort Orlando and talk with the team behind the experiences.

👥 Elizabeth Mullins (President) explains the togetherness-first strategy and why Evermore complements the parks instead of competing with them 🌴 Rob Schultz shows how the lagoon stays the centerpiece while the heavy infrastructure disappears from the guest experience ⛳ Jeremy Craft walks through how the courses fit into a group trip as an option, not a separate vacation 🏡 Gina Geyer breaks down how the homes serve big groups while still pulling everyone into shared moments 🍽️ Vinny Cani explains how F&B supports groups who could cook in the house but still want experiences together 🍸 Mikey makes the "Summer of 69" and shows how the beach bar vibe turns a drink into a shared moment

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

I'm at Remington Hospitality's annual leadership conference - the first with Ben Perelmuter serving as CEO. For hashtag#NoVacancyNews, I caught up with Ben in the JFK Suite at the Hilton Fort Worth, a historic 100-plus-year-old property, and asked what he wants the team focused on right now. 👥 He lays out leadership structure and alignment across the organization, including Jason Kreul as COO and Cory Chambers as Chief Commercial Officer 🎤 Ben talks momentum from day one: welcome reception, sponsor luncheon, and key themes from the opening sessions 🏈 He previews tomorrow's keynote with Emmitt J. Smith and jokes about studying football the night before 📈 He talks about uncertainty heading into 2026, but keeps the focus on fundamentals and execution 🧠 He emphasizes clear direction, explaining the "why," and keeping teams aligned so leaders can act with confidence

Chapter 3 of this 6-part CoralTree Customer Journey series moves into the framework itself: how you create consistency across very different hotels without turning everything into cookie-cutter service.

Customer journey work only matters if it improves operations, guest loyalty, and results. This chapter gets into the structure behind that.

I talk with Andre Fournier, Chief Commercial Officer at CoralTree Hospitality, about Standards of Care, touchpoints from booking to departure, and how service rankings can influence ADR and consideration.

Here is what we cover:

· How CoralTree builds one service framework across different asset types

· Why the goal is consistency of care, not identical experiences

· Touchpoints from website/reservations to arrival, stay, and departure

· Why each property still needs to feel authentic and of the place

· Andre's filter: true, meaningful, and distinctive

· How guest service rankings can support ADR and consideration set

If you missed Chapters 1 and 2, go back first - this framework makes more sense once you've heard the strategy and people side. Next week: how CoralTree workshops these ideas with property teams.

Want to follow the full series and catch any chapters you miss while it rolls out? Subscribe to the #NoVacancyNews newsletter by texting HOTEL to 66866.

Thanks to Unifocus for supporting this series. Unifocus, technology that drives value. Visit Unifocus.com.

Repositioning a 100-year-old luxury resort hits different than building something new. You work with history, legacy expectations, and a modern guest who doesn't care about any of that unless the experience delivers.

Suzanne co-hosts with me, and we talk with Daniel Hostetler, President & CEO of The Boca Raton, about how the property has managed a multi-year repositioning under new ownership — what they changed, why they changed it, and how they operate it day to day. I'm sharing it under #NoVacancyNews.

Here's what we hit: 🏛️ They left a brand and run the resort independently under new ownership 🏗️ They knocked down a convention center, opening up land for a four-acre leisure-driven pool complex 🏨 They run five distinct lodging products across one campus (Beach Club, Tower, Cloister, Yacht Club, Bungalows) ⭐ They use Forbes standards as the operating baseline and build toward a multi–five-star goal 🎁 They push curated personalization: amenity closet + butlers instead of one-size-fits-all turndown 👥 Daniel talks promote-from-within and how they build consistency across a large team

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Step inside the heart of Bourbon Street with Sonesta International Hotels' Royal Sonesta New Orleans GM David Bilbe on #NoVacancyNews. From historic #neworleans charm to future renovations, this tour gives you a front-row seat to one of the most irreplaceable hotel assets in America.

🔹 Highlights:

Growing up with Royal Sonesta — why this hotel holds personal meaning for GM David Bilby

Fulfilling a dream: David's journey to leading this iconic property

What makes Royal Sonesta's energy and vibe so different from other hotels

Celebrating New Orleans traditions with Easter parades and local favorites

The unforgettable guest arrival experience — energy that sets the tone instantly

Touring the jazz club, oyster bar, and fine dining hotspot, Restaurant Revolution

How long-time staff loyalty defines the hotel's guest experience

Balancing modern renovations with authentic New Orleans charm

Finding calm in the hidden pool courtyard — a true oasis off Bourbon Street

Stories of guests who return year after year for Jazz Fest, Mardi Gras, and beyond

Special thanks to our advertiser Actabl — Actabl gives you the power to profit. Visit Actabl.com!

✅ Be sure to like, comment, and subscribe for more incredible behind-the-scenes hospitality stories!

Big show tonight as we kick off the weekend happy hour celebration. We're joined by our friend Paula Carreirao live from Brazil and Glenn, Craig and Doctor Producer Suzanne torture her with an update on the Round of 32 for our Hotel Pet Peeves Face off.

vote now: https://www.surveymonkey.com/r/R26KPKV

Wyndham doesn't treat Latin America like one market. Growth concentrates in specific places, and execution decides who wins.

For #NoVacancyNews, I talked with Gustavo Viescas (President, Latin America, Wyndham Hotels & Resorts) at Wyndham Grand Rio Mar in Puerto Rico about where Wyndham sees momentum across Latin America and the Caribbean.

🏷️ He explains how a large brand portfolio matches different market realities 🏝️ He ties Rio Mar to the experience strategy: culture + nature, and why resorts have to feel "of the place" 🏙️ He talks growth across resorts, all-inclusive, and city hotels, including secondary markets 🇩🇴 He calls the Dominican Republic the hottest Wyndham market the last few years and ties it to public/private alignment ✈️ He points to airlift as a growth lever and how expanded connectivity supports demand

AAHOA heads to Philadelphia for #AAHOACON26, and this year's theme stays dead simple: protect and advance profitability.

Suzanne Bagnera, PhD, CHA, CED co-hosts #NOVacancyNews with me, and we talk with Laura Lee Blake (President & CEO, AAHOA) about what she wants owners focused on right now—and why this conference keeps growing.

🏛️ Philadelphia ties to the 250th anniversary of the U.S., and Laura Lee ties that to AAHOA members pursuing the American dream

📈 Laura Lee puts the pressure on the table: expenses up 7–10% while revenues stay flat 🎯 AAHOA builds sessions around profitability and "what to do next," not theory

🎓 The collegiate championship returns for year three, with students defending decisions "Shark Tank style" on stage 🎤 Keynote highlight: Paul Brown, co-founder/CEO of Inspire Brands (Arby's, Dunkin', Sonic, etc.)

🏛️ Capitol Hill push: AAHOA backs legislation to raise SBA loan limits from $5M to $10M

🧰 Trade show scale keeps growing: 500+ vendors expected

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Chapter 2 of this 6-part CoralTree Customer Journey series gets into the part a lot of companies talk about and then struggle to execute: team empowerment.

Customer journey work sounds soft until you tie it to labor, service consistency, guest loyalty, and revenue. This chapter gets into the people side that makes the strategy work.

I talk with Sean Beucler, SVP of Operations at CoralTree Hospitality, about trust, recognition, decision-making, and how leaders build a culture where teams can act with confidence.

Here is what we cover:

· Why Sean says the biggest focus now is the team, not just the process

· What real empowerment looks like in hotel operations

· Why recognition drives repeated behavior

· How leaders handle mistakes without killing trust

· How guest experience connects to occupancy, ADR, and owner results

· Why the best ideas often come from line-level teams

Missed Chapter 1? Start there first - it sets up the leadership strategy behind this week's operations conversation.

Next week: we move into the standards/framework and the commercial impact.

Want to follow the full series and catch any chapters you miss along the way? Subscribe to the #NoVacancyNews newsletter by texting HOTEL to 66866.

Thanks to Unifocus for supporting this series. Unifocus, technology that drives value. Visit Unifocus.com.

Everybody keeps saying "AI" like it's one thing. It isn't.

Suzanne co-hosts with me for this one, and we bring in Ira Vouk, someone we constantly see on the conference circuit. Ira teaches, writes, and helps companies make sense of what's coming, so we asked her for actionable insights instead of ponderous theory. I'm sharing it here on #NoVacancyNews because hotels need practical moves, not more theory.

We stick to a few things that actually matter: 🤖 AI isn't new — but 2022 changed who can use it and how fast it spreads 🔎 Search and distribution change first, so hotels need to make their own websites readable to machines 🧼 Ira calls out "AI-washing" and pushes a simple filter: where does AI show up, what's the use case, and what ROI do you get

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

Global hotel "conditions" don't hit everyone the same way. The big franchise companies play a global game. Most owners play a street-corner game with one asset and one set of debt terms. That gap matters. I talked with Bruce Ford (SVP, Lodging Econometrics) about the global pipeline and the economic forces shaping what actually gets built, renovated, or converted right now. I'm sharing it under hashtag#NoVacancyNews. 💸 Inflation shows up everywhere: it costs the average American family about $1,000 more this year, and it costs about 25% more to run a hotel now than at the start of the pandemic 🏦 Debt still drives decisions: even when rates move, owners still have to make the math work on acquisitions, renovations, and conversions 🔧 The world leans hard into existing assets: Bruce sees about 2.5x more renovations/conversions globally than rooms under construction for new hotels 🏷️ Brands push harder on PIPs and standards again, and owners push to monetize every revenue dollar per square foot 🏨 We zoom out on what "global" means for the majors: pipeline scale, brand portfolios, and why Hilton/Marriott/IHG think differently than a single-property owner ✨ Then we hit the fun part: what the global pipeline says about luxury, lifestyle, extended stay, dual-branding, and where the big flags grow next Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

From October 2025

Recorded live at the Southern Lodging Summit this past August as part of the keynote luncheon, Mitch Patel, President & CEO of Vision Hospitality Group, sat down with Glenn Haussman to share his journey from a single $3,000 investment to leading one of the most respected hotel companies in the U.S.

In this conversation, Mitch explains:

Why operational excellence and team culture are the true foundations of success

How Vision Hospitality keeps growing even when the market tightens

What "building a brick house" really means for long-term profitability

How to inspire the next generation to find purpose in #hospitality

🎙️ Sponsored by Actabl — giving hoteliers the tools and data to drive real #profitability. 👉 Learn more at actabl.com

Quite frankly we're scared about this one. Fortunbately the iconic Dorraine Lallani is back to bring class to this mess of a happy hour show. Glenn, Craig and Suzanne are a bit scared for the quick return of Pink Pony Club founder Patty Jefferson because they're worried they don't have what it takes to horse around.

Conversions still beat new construction in a lot of markets right now, so I wanted to get specific on what Bruce Ford sees across the Americas pipeline.

I talked with Bruce Ford (SVP, Lodging Econometrics) about where projects are moving, where they're stalling, and what owners/operators/investors should watch in Canada, Latin America, the Caribbean, and the U.S. for #NoVacancyNews.

Here's what we cover: 🏗️ Canada shows roughly 2x as many renovation/conversion rooms as rooms under construction 🇨🇦 Bruce explains where he still sees room to grow in Canada, especially upper midscale and upscale 🌎 In Latin America, he points to uneven activity, with stronger momentum in Mexico than some other markets 🏝️ We talk Caribbean resort redevelopment, including repositioning and storm-related rebuild activity 🏨 Bruce explains why soft brands matter when owners want local character plus distribution power 🇺🇸 In the U.S., renovations/conversions still run at about 2x rooms under construction 📉 He says the market likely needs another rate cut or two before more projects move into the ground ⚽ We also hit World Cup city activity and why smart developers don't build around one event alone 💬 Bruce asks what topics you want next: cities, regions, new construction, renovations, or broader real estate trends

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To kick off the week, I wanted a hard look behind the numbers. We hear a lot of takes—so what's real and what's not? I called our buddy Bruce Ford (SVP, Lodging Econometrics) to pressure-test World Cup demand, international travel, and the conversion-brand land grab for the hashtag#NoVacancyNews crowd. Here's what we put numbers on: ⚽ 2026 World Cup: 48 teams across the U.S., Mexico, and Canada 🌍 International plane arrivals are about 6% down 🚗 Canadian trips to the U.S. down about 22–23% 💸 2026 operator reality: work the P&L and monetize every square foot 🤖 Booking changes in 2–3 years, with AI in the mix 🏷️ Brand strategy: more hashtag#hotel conversion deals and more "white space" flags Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.

We're exploring maximizing hashtag#hotel Customer Journey opportunity!!!! To kick off this 6-part Customer Journey series, I wanted to start at the top: why this matters now and how leadership turns better service into an actual company-wide plan. We'll be focusing on how CoralTree Hospitality is leveraging tech to connect with customers. In Chapter 1, I talk with Tom Luersen, President of CoralTree Hospitality, about why CoralTree spent a year building this strategy and how they are thinking about customized guest experiences at scale. Here is what we cover: · Why CoralTree made the guest journey a priority now · Why they spent a full year building buy-in instead of rushing rollout · How they built a real plan (not a one-time initiative) · Standards of Care vs. standard procedures · How they balance technology with high-touch service · Why continuous improvement matters as guest behavior changes Next week: we get into the operational backbone - empowerment, trust, and team culture. Want to follow the full series week by week (and catch any chapters you miss)? Subscribe to the hashtag#NoVacancyNews newsletter by texting HOTEL to 66866. Thanks to Unifocus for supporting this series. Unifocus, technology that drives value. Visit Unifocus.com.

Puerto Rico rainforest on one side. Ocean on the other. A 607-acre resort in the middle. I talked with Chris Sariego, COO of LionGrove, at Wyndham Grand Rio Mar about how they used a $70 million reinvention to reposition the property around eco-experiences, expand amenity appeal, and keep more spend on-property.

🌿 Chris explains how they stopped treating it like "just a big hotel" and rebuilt it as a destination resort tied to the local ecosystem 🧪 They brought in local scientists and environmentalists to shape guest programming around the environment 🐢 They now run protection efforts for three endangered turtle species that nest on the property 🚣 Chris describes a sunrise kayak route that runs river → ocean → reef and stays entirely on-property in about two hours 🏖️ He lays out the scale: 607 acres, two miles of beach, rainforest access, and a full resort amenity mix 🍽️ The property includes 15 restaurants, spa, casino, multiple pools, golf, racquet center, and more 🎰 He also highlights the adult side: a new casino, a speakeasy/cabaret concept, and an adults-only pool with butler service + DJs 👨‍👩‍👧‍👦 And they built it to work for families too, with kids programming, water slides, and toddler splash areas

A speakeasy bar with an actual vault door sits off the casino floor at Wyndham Grand Rio Mar. I walk in, meet Michael "Mac" MacDonnell, Vice President of F&B & Entertainment with LionGrove, and we turn it into a "quick chat" that somehow includes popcorn in a martini. #NoVacancyNews

🍸 Mac breaks down the Vault Martini: Belvedere vodka, yellow Chartreuse, orange bitters, popcorn, plus a tableside pour 🧠 He talks "threshold of pain" pricing—how far you push before the guest taps out 🪑 He explains why the Vault runs different than the other outlets: 55 seats, niche vibe, connoisseur guest 🥃 We get into rum country decisions: rare bottles, allocated product, and why relationships matter 💰 He drops the kind of number that makes operators blink: a $300,000 opening liquor order 👀 He shows what "details matter" looks like: glassware, presentation, bartenders who command attention 🕺 He talks training: a full month of coaching so the team performs, not just pours 🌴 We pivot into tropical fun with a tiki-style drink inspired by the Soggy Dollar Bar in the BVI ☕ Then the closer hits: "The Fortified" — local coffee + butter-washed rum + 24-hour prep… and it becomes the #1 seller 🧪 And yes, I taste everything "for scientific purposes" because I take research very seriously

Black Desert Resort shows what "demand drivers" look like when you actually build them. Today we look at Modern luxury on #NoVacancyNews

I walk the property with Nicholas Gold, Managing Director, in Ivins (greater St. George / greater Zion), Utah.

🏨 Nick gives the basics: ~600 keys, restaurants/banquets, pool, spa, and a serious golf operation ⛳ They opened just over a year ago and already hosted two PGA tournaments and an LPGA tournament 🏌️‍♂️ Nick says three more 18-hole courses are coming, plus a practice facility 🌊 They're building a $60M, 4.5-acre water park for guests and members only 💰 We talk why that "velvet rope" access helps residential sales and supports premium transient pricing 🍽️ Nick's F&B rule stays simple: make it good, then match concepts to the guest profile and the local market 🧑‍🤝‍🧑 Hiring: Nick hires attitude and personality over skills and uses the eye-contact/smile test as the price of entry 🧗 The adventure program creates differentiated experiences (including 4x4 access up to a via ferrata) 🧖 The spa leans into recovery: cryo, salt inhalation, recovery lounge, sauna/steam, plus outdoor options 🏗️ The resort uses multiple buildings, bell rides, and guest bikes to keep circulation easy at scale

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Hotels train teams to spot human trafficking and other suspicious activity. Training alone doesn't solve the handoff problem. #NoVacancyNews

I talk with Georgine Muntz (CEO) and Patty Jefferson (Chief Revenue Officer) at Visual Matrix about building reporting into the workflow so staff can act fast without leaving their job to go hunt down a manager.

🧠 Georgine says customers asked for better tracking and reporting of suspicious activity on property, including human trafficking 🧾 She points out the gap: training ends with "report it to your manager," but real life turns that into a paper form or a forgotten conversation 🧹 They build a quick "suspicious activity" alert so a housekeeper or maintenance tech can tap a button, add a note, take a photo if relevant, and move on 🔁 Patty emphasizes shift continuity: the alert carries forward so the next shift stays informed instead of starting cold 🌍 We talk language barriers and how tech can help with translation so details don't get lost 🚨 They already include a panic button inside the same application 🚬 The beta users pushed it beyond trafficking: smoking in rooms, pets, and other issues where you need documentation and follow-through

I'm recording this from a hotel room because that's where I live now. I keep hearing "AI" in every hotel conversation, so I pulled in Kevin Duncan, Executive Vice President, Product at Cendyn to talk about what actually works—especially at the front desk.

🤖 Kevin explains how Cendyn connects guest data across CRM, CRS, and other systems so teams work from one guest profile instead of disconnected records 🧠 He talks about using AI to add predictability: what the guest will do next and how the hotel can respond 🛎️ He breaks down front-desk modules that sit on top of the PMS and prompt agents with what the guest prefers so personalization happens in the moment 🏃 He uses a simple example: he runs and uses fitness centers, but hotels still miss that preference even after repeat stays 🍷 We talk privacy and where "helpful" turns into "creepy," plus why opt-in matters 💰 We connect personalization to loyalty and revenue: guests come back when the hotel gets the personal touch right 🧩 He explains Cendyn's content hub concept: keep branding and messaging consistent across digital touchpoints

Wahlburgers cleans up the messy parts of growth so quality stays non-negotiable.

I'm in Las Vegas with Randy Sharpe, CEO, President, and board member of Wahlburgers. He breaks down what he changed, what he cut, and how he plans growth without letting the brand drift.

🍔 Randy talks about meeting Mark Wahlberg through a luncheon tied to a tequila investment—and how that turned into the CEO role 🧑‍🍳 He ties the brand back to Chef Paul Wahlberg, Alma Nove, and the burger-first obsession behind the concept (15-year anniversary later this year) ✅ He explains the reset: new ops leadership, tighter standards, and cutting franchise operators who didn't meet the bar 📋 He describes the cleanup that mattered: 17 different menus down to a clearer core 🏪 He connects restaurants to retail (I first tried the burgers at Stop & Shop) and why he refuses frozen 🧭 He lays out the four models: full-service bar & grill, counter service, captive markets (casinos), and airports 🛫 He talks airports specifically: Logan, Detroit Metro, Sarasota-Bradenton next, and more in the pipeline 📦 He explains pricing by market—but keeps quality consistent everywhere, including a single standardized burger patty supply nationwide 🧰 He shares how retail follows expansion (including a Florida partnership with Home Depot locations driving grocery interest)

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This week I attended CoralTree Hospitality's Leadership Forum at Black Desert Resort and spent time with Andre' Fournier, Chief Commercial Officer, about what this event should accomplish once people go back to their hotels on hashtag#NoVacancyNews. Andre explains why CoralTree brings its leaders together, how the company onboarded more than 100 new leaders this year, and how Affinity Teams share real-world ideas across properties. We also talk about why CoralTree puts owners and operators in the same room and what that changes at the property level. We cover: 👥: Why CoralTree uses the forum to align a fast-growing leadership team 🧪: How Affinity Teams work as hands-on learning groups 🏨: What changes when owners and operators sit in the same room 🧭: How "Serving from the Heart" shows up in daily work 🏆: Why recognition still matters 📈: How operational execution connects to financial reality

At CoralTree Hospitality's Annual Leadership Forum, I talked with Tom Luersen, President of CoralTree Hospitality, for hashtag#NoVacancyNews about what the company expects leaders to do once everyone leaves and goes back to their properties. We get into why they bring people together in the first place, how they use Affinity Clubs to keep projects moving, and how they track progress without turning it into theater. We also talk about how they set direction early in the year and where AI, the hashtag#guestjourney, and talent development fit into day-to-day operations. We cover: 🗂️: What leaders are expected to take back to their teams 🔁: How projects keep moving after the event 📊: How CoralTree tracks progress without dressing it up 🤖: Where hashtag#AI and guest experience show up in real work 👥: How leadership development plays out in practice 🏆: Why recognition still has a place

Friday Night Audit: the minisode where karma finally collects… with teeth. #NoVacancyNews

Craig Sullivan and Dr. Producer Suzanne Bagnera, PhD, CHA, CED join me for happy hour storytelling starting with "four time zones in one day" and ends with me getting bitten by something, I never even saw. After 200+ episodes of me slinging insults, I consider this a performance review from the universe.

🕒 I tell the story of bouncing through four time zones in one day and losing track of reality

✈️ I recap the $100-ish Vegas room directly under the takeoff path (my ceiling tiles know aviation)

📶 I admit I tried uploading a video and LinkedIn said "no" with zero compassion

🏨 I talk off-Strip value vs Strip pricing because I still like math

🧴 I ask the only question that matters at 1 a.m.: why does bottled water expire

🥤 I give Black Desert Resort credit for aluminum bottles + water/ice access

🛫 Craig unloads on LAX and names the airports he actually likes

🩹 And then we hit the ending: the mystery bite — sudden, unseen, and absolutely karma-powered

Friday Night Audit: cocktails, complaints, and one horror-movie ending I didn't order.

A $70M reinvestment only matters if guests feel it.

I'm in Puerto Rico at the Wyndham Grand Rio Mar with Andro Nodarse-Leon, CEO of property owner Lion Grove, for #NoVacancyNews. Andro walks through how the team rethought this 30-year-old resort around how people actually spend time on property—what they do, where they go, and why they stay.

Andro explains how the rainforest, beach, and golf course influence design and programming, and how the rebuild touches sustainability, wellness, and operations—not as buzzwords, but as decisions that change guest flow. We also talk F&B strategy: variety, authenticity, local sourcing, and how you build experiences that keep guests engaged from morning through night.

We cover: 🌿: Using the rainforest, beach, and golf as part of the experience 🏗️: Translating $70M into changes guests actually notice 🍽️: Building F&B around variety, authenticity, and local sourcing 🎭: Creating day-to-night options that keep guests on property 🧘: Adding wellness in a way that fits the resort, not a trend 🚢: Managing logistics and supply realities on an island

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Luxury doesn't mean more steps. It means fewer problems before guests even notice them.

Suzanne "Dr. Producer" Bagnera, PhD, and I spoke with Mourad Essafi, General Manager of Impression Isla Mujeres (a Hyatt all-inclusive), on #NoVacancyNews about what ultra-luxury actually looks like when you stop adding layers and start removing friction.

Mourad talks about how his background in sales and operations shapes the way he runs the resort, why the arrival experience starts before guests ever reach the island, and how small operational decisions change how people actually feel about a stay. We also get into what "endless privileges" really means in practice, why convenience often beats opulence, and how guest feedback turns into real changes on property.

We cover: 🚤: Why check-in now starts before guests board the catamaran ☕: How one simple coffee change improved guest flow 🛎️: Why luxury often means saving time, not adding steps 🍽️: How experiential dining and hands-on moments build loyalty 🌱: How sustainability and local partnerships shape the guest experience 👥: Why GMs with sales backgrounds see operations differently

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Most hotels want F&B to drive more revenue. A lot of them still make it harder than it needs to be for guests to actually order.

Narda Malakzad and Andrea Laderman, co-founders of Goldi, joined me on #NoVacancyNews to talk about something most hotels underestimate: how dietary needs, allergies, and food preferences quietly kill both guest experience and check size.

We talk about what actually happens when guests don't know what they can eat, why people avoid asking questions, and how that friction shows up in lower spend and fewer repeat visits. We also get into how a simple, personalized menu experience changes behavior in the dining room and simplifies things for servers and kitchens at the same time.

We cover: 🍽️: Why guests with dietary needs often order less than they want to 📱: How a personalized menu changes what people feel comfortable ordering 👩‍🍳: Why this makes life easier for servers and kitchens, not harder 💳: How clarity leads to higher check sizes and repeat visits 🏨: Why locals and hotel guests both matter to F&B success

No sponsorship here. I just like smart ideas that help hotels make more money and make guests feel more comfortable doing it.

This episode of #NoVacancyNews looks at how a hotel management merger came together — the conversations, timing, and decisions that led up to it.

I spoke with Len Wolman, Chairman & CEO of Waterford Hotel Group, and Bob Habeeb, Founder & CEO of Maverick Hotels and Restaurants, about how their relationship developed, how long the process took, and what needed to line up before they moved forward.

They explain what they focused on early, why they chose not to rush, and how owner needs and operational realities shaped their decision. They walk through the steps as they happened, without wrapping the story in theory or hindsight.

We cover: 🤝: How the initial conversations started ⏱️: Why timing mattered 🏨: What they needed to see at the property level 📊: How owner considerations influenced decisions 🔄: What surprised them during the process 📈: Why this structure made sense when it did

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

The gap between luxury hotels and everyone else keeps getting wider — and ignoring it won't make it shrink.

Suraj Bhakta, CEO & Chief Legal Officer of NewGen Advisory, and I spoke on #NoVacancyNews about what's driving that divide. More important, we talked through actionable insights owners outside the luxury segment can actually implement.

Suraj and I get into why upper upscale and #luxury continue to separate from the pack, how price sensitivity hits other segments harder, and why relying on rate alone only goes so far. We also talk through practical ways owners are looking beyond RevPAR and starting to think about total revenue without taking on massive capital projects.

We cover: 🏨: Why luxury continues to outperform other segments 💸: How price sensitivity affects margins outside luxury 📊: Why owners look beyond RevPAR to total revenue 🚲: Experiential #hotel revenue ideas that actually move the needle 🧳: Why extended stay keeps attracting owners and capital 📈: How transaction activity could shape the second half of the year

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Food and beverage does more than fill seats — it creates memories, reasons to return, and stories guests take home. That's the focus of this episode of #NoVacancyNews, filmed across Resorts World Las Vegas.

I'm joined by Josef Wagner, Senior Vice President of Food & Beverage at Resorts World Las Vegas, for a walk-and-talk look at how a modern integrated resort uses F&B to drive engagement beyond gaming.

Josef shares how Resorts World approaches pop-ups, immersive lounges, celebrity chef partnerships, and venue flexibility — all with the goal of giving guests something new to experience every visit. From rooftop mixology activations to food hall experimentation and live entertainment integration, this conversation shows how F&B becomes a strategic growth engine, not just an amenity.

What stood out to me is how intentionally the team tests ideas before locking them in. Pop-ups act as real-time focus groups, allowing the guest — not a spreadsheet — to decide what stays.

We cover: 🍸: Why immersive lounges matter more than ever 🍽️: How pop-ups reduce risk while encouraging innovation 🎶: Using entertainment and dining together to extend guest stays 🏨: Designing F&B for locals, repeat guests, and first-time visitors 📊: Letting guest behavior guide long-term concepts

For operators, this episode shows how food and beverage drives differentiation, loyalty, and revenue when experience leads the strategy.

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Most hotels look good. That's not the problem.

The harder part is giving people a reason to stay longer, spend more, and remember why they were there in the first place.

In this episode of #NoVacancyNews, I talk with Alexis Readinger, Founder of Preen, about food-and-beverage design and how often hotels get it almost right — and why "almost" usually isn't enough.

Alexis and I get into why so many hotel restaurants and bars start to feel interchangeable, how that happens, and what gets lost when design decisions don't start with a clear point of view. We talk about experiential dining, design trends, capital choices, and why solid food alone doesn't save a space that doesn't quite work.

This interview was supposed to happen in person at ALIS Design. We ended up doing it remotely, which is pretty on-brand for how plans tend to go.

What hotel owners and investors are doing matters more than what gets said on stage.

In this episode of No Vacancy, Glenn Haussman connects with Bruce Ford, SVP at Lodging Econometrics, as he reports from ALIS in Los Angeles.

Bruce shares what he's seeing in the data and hearing in off-the-record conversations. The discussion focuses on how owners weigh new development versus conversions, how capital continues to move, and what influences decision-making as the industry looks toward 2026.

Topics include: • How owners compare new development, conversions, and recapitalization • Where cost pressure continues to affect returns • How AI conversations sound more practical than speculative • Why certain asset types keep attracting investment • How labor and operating costs affect large hotels • Why portfolio reshaping and consolidation remain on the table

Sponsored by Unifocus — technology that drives value. Learn more at Unifocus.com.

This Day 3 ALIS update focuses on what the data shows — not predictions, not sentiment.

In this episode of No Vacancy, Glenn Haussman connects remotely with Bruce Ford, SVP at Lodging Econometrics, who is on the ground at ALIS in Los Angeles.

Bruce walks through current pipeline data and how it lines up with conversations happening at the conference. The discussion stays focused on pipeline mix, renovation volume, brand activity, and where capital continues to move across markets.

Topics include: • How conversions and renovations show up across the pipeline • Where midscale brands appear most frequently in current data • What renovation volume looks like compared to prior cycles • How brand consistency factors into development discussions • How financing conditions shape development decisions • Which markets continue to show momentum

Sponsored by Unifocus — technology that drives value. Learn more at Unifocus.com.

Regional casino resorts don't win anymore by adding square footage — they win by designing experiences that keep guests longer and spending more. That's the focus of this episode of #NoVacancyNews.

I'm joined by Kelly Devine, Principal and Partner, and Emily Marshall, Principal and Interior Design Leader at HBG Design, and guest host Dr. Suzanne Bagnera to talk about the evolution of regional gaming resorts and what operators should be paying attention to right now.

We use Gun Lake Casino Resort in Michigan as the case study, breaking down how design decisions directly affect length of stay, guest behavior, operational efficiency, and profitability. This isn't about pretty spaces for Instagram — it's about building resorts that actually perform.

What stood out to me is how intentionally HBG starts with operations first. They design the engine before the body, which explains why these projects drive measurable business results instead of just visual impact.

We cover: 🎰: Why regional casinos now compete with Vegas-style destination resorts 🏨: How hotel design influences gaming behavior and length of stay 🧠: Designing rooms guests enjoy — without keeping them away from the casino 🧹: Why housekeeping flow, durability, and turnover time matter more than finishes 🎤: Programming spaces to keep locals and repeat guests coming back 📈: How smart design directly ties to revenue growth

For hotels and casino operators, this conversation shows how design becomes a business tool, not a vanity project.

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Hotel loyalty gets talked about a lot. This conversation focuses on how it actually works.

For this #NoVacancyNews, I spoke with Chris Hartley, CEO of Global Hotel Alliance, about what loyalty looks like when you stop chasing vanity metrics and start paying attention to repeat behavior, engagement, and direct bookings.

Chris explains how GHA approaches loyalty across a global portfolio of independent brands — where cooperation matters more than competing for attention and where repeat stays tell you far more than raw membership numbers.

We recorded this conversation during ALIS in Los Angeles. Chris made the trip in from Dubai. I got snowed in on Long Island, where I'm still slightly bitter days later, watching conference badges from afar and missing hanging with everyone.

We cover: 🔁: Why repeat stays matter more than total member counts 📊: How GHA defines "active" loyalty members 🌍: Why international, multi-brand stays outperform single-brand loyalty 💻: Shifting business away from expensive third-party channels 🏨: How independent hotels compete globally without inventing new brands 📈: Why direct bookings and engagement keep accelerating

Special thanks to Unifocus — technology that drives value. Check them out at Unifocus.com.

I'm still not at ALIS — snowstorms and airlines had other plans — but that doesn't stop the conversation. This episode of #NoVacancyNews brings Day 2 coverage straight from Los Angeles.

Our roving reporter is Bruce Ford, SVP at Lodging Econometrics, reporting live from ALIS while I hold down the Haussman Resort Pool Club & Smokehouse under about 10 inches of snow.

Bruce and I talk through what keeps coming up in conversations right now — not panic, not optimism, but a sense that the industry has landed on a plateau and hasn't figured out the next move yet.

We cover: 🏔️: Why forecasts for 2026 feel muted 🔄: How this cycle echoes 2003 more than people admit 🛠️: Why renovations and conversions keep winning 💻: Where owners actually spend money on technology ⚽: How the World Cup may help some cities — but not everyone

It's a practical check-in from the floor, with a little Jets trauma and snow shoveling mixed in.

When rooms, tech, and amenities start to feel the same, hotels lean on food and beverage to differentiate — and that's the focus of this episode of #NoVacancyNews, recorded during ALIS.

I'm joined by Phil Colicchio and Trip Schneck of Colicchio Consulting, talking from Los Angeles while I deal with snow back home.

We talk about the pressure hoteliers feel around food and beverage right now — rising costs, operational stress, and the need to make restaurants work financially without turning them into generic hotel outlets.

What stood out to me is how directly they connect F&B to experience. Hotels use tableside service, presentation, fire, buyouts, and flexible programming to give guests a reason to choose one property over another.

We cover: 🍽️: Why experiential F&B drives differentiation 🔥: How presentation and design create built-in entertainment 🏨: How hotels use restaurants to support asset value and repeat visits 🍷: Why differentiation doesn't require celebrity chefs ☕: How wine bars, coffee programs, and flexible concepts perform 🎯: Designing F&B around the actual audience, not trends

As markets mature, they begin to specialize. That's something we're seeing more in extended stay and this episode of #NoVacancyNews shows the next stage of evolution when hotels borrow from apartment living and do it thoughtfully.

I'm joined by Kate Thompson, Director of Commercial at Sage Hospitality Group, to talk about The Ann Savannah—an apartment-style hospitality concept built for guests who want independence without giving up service.

The Ann offers fully equipped kitchens, multiple bedrooms, longer stays without daily intrusion, and a host-driven service model instead of a traditional front desk. At the same time, it still works for one-night stays, groups, and business travelers who want space and flexibility.

What stands out is how intentional the operation feels. This isn't about removing service—it's about delivering it when guests actually want it.

We cover: 🏠: Why apartment-style living fits modern extended stay 🧳: How guests mix long stays, short stays, and group travel 🧹: Rethinking housekeeping, privacy, and guest control 🛎️: The role of a "host" instead of a concierge 🍳: Why full kitchens matter more than ever 👥: Leading teams in a lighter-staffed, cross-trained environment

For hotels, this is a real look at how hospitality keeps pulling ideas from its own past and adapting them for today.

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

I didn't make it to ALIS this year thanks to a snowstorm — and Delta taking our pilot as we were boarding!! But we're not letting 2,500 miles get in the way of a little #NoVacancyNews content.

Bruce Ford, SVP at Lodging Econometrics, is reporting from ALIS while I shovel snow back at the Haussman Resort Pool Club & Smokehouse.

Bruce and I talk #hotel franchising trends right now: 🏗️: Why conversions continue dominating new development 💰: Why financing cash flow beats financing new construction 🏨: How midscale conversion brands from Hilton, IHG, and Marriott keep accelerating 🔄: What brand proliferation really means for owners ⚖️: Why public brand growth helps shareholders but complicates owner decisions ⚽: How FIFA World Cup cities may outperform — and why others need to rethink strategy

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

In TV we'd call this a filler episode. Craig is in Hawaii and we're sure he wants to be elsewhere. Plus we have no guest. Glenn claims he has some stories though while Suzanne shakes her head in disbelief. Tune and find out!

Building franchise relationships isn't about brand standards — it's about listening, flexibility, and time in the field. That idea sits at the center of this episode of #NoVacancyNews.

I'm in Massachusetts at the global headquarters of Sonesta International Hotels, talking with Phil Hugh, Chief Development Officer.

Phil walks through how stepping into the CDO role pushed him out of the office and onto the road for roughly 60 days, visiting properties, meeting with owners, and seeing firsthand what it actually takes to operate hotels across the economy, midscale, and upscale segments.

What comes through clearly is how Sonesta has changed how it shows up for owners — from flattening its organization to putting real focus behind Americas Best Value Inn, refining its portfolio, and structuring franchise agreements around long-term success instead of short-term wins.

We cover: 🏨: Why Sonesta streamlined its leadership structure 📍: How non-competing brands benefit owners 💰: What the flat-fee model means for profitability 🪧: Why curb appeal and signage still matter 📈: How Sonesta plans to grow heading into 2026 🤝: What owners actually want from a franchisor today

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Luxury shows up in the small moments, not the marble — and that idea sits at the core of this episode of #NoVacancyNews.

I spent time with Christophe Baraton, General Manager of Shutters on the Beach, to talk about what hospitality looks like when you lead from the property level instead of a spreadsheet.

Christophe runs a 30-year-old beachfront hotel with deep roots in its local community, long-tenured team members, and guests who return because they feel known. We talk about leadership during crisis, how Shutters became a refuge for locals during the Los Angeles fires, and why anticipation—not opulence—defines modern #luxury.

What stood out to me is how clearly he connects culture to results. When employees feel cared for, guests feel it immediately.

We cover: 🏨: What authenticity actually means to guests 🔥: Leading through crisis with empathy and action 👥: Building culture that keeps people for decades ✨: Why anticipation beats excess in luxury 🍸: Adapting to low-ABV and non-alcoholic beverage trends 🤖: How hotel leaders approach AI without losing the human touch

For #hotels, this comes down to leadership, consistency, and care — delivered every single day.

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Hotelier and comedian Alex Coury returns to join Glenn, Craig and Doctor Producer Suzanne to kick off the weekend with a hilarious (they wish) happy hour.

Hotel food & beverage doesn't fail because of trends — it fails when concept, design, and execution never fully line up.

On #NoVacancyNews, I'm joined by Ami Alexander, Managing Partner at Barrel Aged Management, to talk about how #hotel #restaurants actually get built, refreshed, and kept relevant over time.

Ami's background spans luxury hotels, global restaurant groups, and lifestyle brands, including time with Hakkasan, Sydell Group, Montage, and Pendry. That perspective shapes how she thinks about storytelling, training, and why hotels can't afford to treat F&B as an afterthought.

What stood out to me is how often restaurants get compromised long before they open — furniture chosen too early, kitchens designed without the menu in mind, or concepts forced to fit an already built box.

We cover: 🍽️: Why the concept needs to come first, not the floor plan 🎨: How design, furniture, music, and menu all tell the same story 👥: Training teams when experience is scarce but expectations are high 🌍: Lessons from global restaurant expansion that apply directly to U.S. hotels 🔄: When restaurants need a refresh — and how to do it without starting over

For hotels, it's a practical look at how strong F&B becomes a competitive advantage instead of a constant headache.

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Hotel food & beverage only works when culture, consistency, and leadership line up — and that's exactly what this #NoVacancyNews conversation explores.

I'm joined by Greg McGowan, Regional Director of Food & Beverage for Kolter Hospitality and Executive Chef at Hyatt Centric Las Olas Fort Lauderdale, recorded on site in South Florida.

Greg's path through country clubs, hotels, and leadership roles gives him a grounded view of what actually keeps F&B teams strong over time — especially in high-volume, full-service environments where turnover, burnout, and guest expectations collide.

We talk about: 🍽️: Why different price points and experiences matter inside one property 👥: Building culture that keeps teams together for years, not months 🧠: Mental health, flexibility, and why burnout is no longer a badge of honor 📍: Balancing locals and transient guests in seasonal markets 🎯: Creating repeat business through genuine guest connection

For #hotels, it's a practical look at how strong leadership shows up every day — in kitchens, on the floor, and behind the scenes.

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com to learn more.

I did this one from the 66th floor Alle Lounge at Resorts World Las Vegas, with Shannon McCallum, VP of Hotel Operations, about how the property continues evolving four-plus years after opening.

Resorts World operates more than 3,500 rooms across three brands -- Hilton, Conrad, and Crockfords -- all under one roof. That scale forces real decisions about technology, guest choice, and efficiency — especially when different guests expect very different experiences.

Shannon walks through how the team thinks about: 📱: Digital check-in and Apple Wallet keys without forcing app adoption 🏨: Giving guests a choice between self-service and human interaction ⚙️: Replacing interconnected systems without breaking the operation 📊: Using guest feedback and data to guide tech decisions 🚶‍♂️: Reducing friction at arrival while improving front desk flow 🤖: Where AI and digital assistants actually help — and where they don't

The throughline here is intention. Technology works when it supports the guest journey instead of dictating it.

Special thanks to Actabl — Actabl gives you the power to profit, visit Actabl.com. Smarter operations make it easier to support experiences at this scale.

Beverage has moved from a supporting role to a real revenue driver in hotel F&B, and that shift isn't accidental. #NoVacancyNews

I'm joined by Adrian Biggs, Director of Advocacy at Bacardi, to talk through what their latest global trends report reveals about how — and when — guests are actually drinking.

This isn't guesswork. Bacardi builds this report using global ambassador insight, consumer research across multiple countries, and real operator behavior. The result is a clearer picture of where beverage demand is heading and how hotel bars can respond.

What stood out most to me is how timing, intentional drinking, and experience now matter as much as what's in the glass. Afternoon drinking is rising, cocktails are getting lighter and more deliberate, and guests expect bars to deliver something worth remembering — not just something strong.

What we cover: 🍸: Why earlier drinking is becoming the new norm 📊: How beverage trends affect menu design and staffing 🌱: The growing importance of transparency, sourcing, and storytelling 📍: What hotel operators should adjust now to capture more revenue

Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com. Better data and smarter operations make it easier to turn trends like these into real results.

Because it's STILL the holidays, I'm rerunning something that still makes me smile — episode one of Friday Night Audit.

This show started in 2021, smack dab in the middle of COVID, when a lot of us in the hotel business felt disconnected, stuck at home, and spending way too much time on video calls.

We also missed the best part of conferences: hanging out at the bar afterward, talking shop, telling stories, and laughing at how completely cuckoo this business can be.

So we built Friday Night Audit to feel like that moment.

The idea was simple: hotel people as real people, having a drink, reacting to the week, and letting the conversation go where it goes. No scripts. No polish. Just the kinds of conversations that usually happen after the badges come off.

Early 2026 marks five years of the show, and we'll hit 200 episodes in February, right around that anniversary. And yes, it still feels a little ridiculous considering how this all started.

This first episode sets the tone immediately, with me and Craig Sullivan, joined by our first-ever guest Kate Burda — who shotguns a beer. Producer Dave also makes his presence felt early, adding strong insulting power as we figure this show out in real time and clearly have way too much fun doing it.

Highlights from episode one: 🍺: Immediate regret about starting the show — followed by leaning into it 🎤: The first guest appearance and the rhythm that stuck 🏨: Real hotel stories, awkward guest moments, and industry inside jokes 🤣: A lot of laughter that probably wouldn't have survived editing if this weren't a live show

If you've ever stayed late at the bar after a conference because the conversation beat the session schedule, this show was made for you.

Question: Did you find Friday Night Audit early, or did you come across it later once the chaos was already established?

This week, as I look back on podcasts that mattered to me over the last 10 years of No Vacancy and Rouse Media, I'm sharing some episodes that reflect where the industry — and all of us — actually were at the time.

This one is difficult, but important.

It's one of the first live shows we ever did, recorded just before COVID shut everything down. At that point, we were still learning what this virus was, how it spread, and what it might mean for travel and hotels.

I went live on LinkedIn with Anthony Melchiorri and Dr. Primas, a New York–based physician with deep experience in travel health. Anthony had known Dr. Primas since 1991, going back to his days at The Plaza, and we brought him on because we needed expert insight — not speculation.

Within 48 hours of this episode airing, I lost almost my entire business. That wasn't unique to me — far from it. We all experienced loss. That's part of why this episode stands out. It captures the exact moment before everything changed.

I'm rerunning this not to relive it, but to document it. It's a snapshot of what the hotel industry was thinking, fearing, and trying to understand in real time.

In this episode: 🦠: What we knew — and didn't know — about COVID at the time 🏨: Early concerns about travel, hotels, and guest safety 🧠: Medical context instead of rumor or panic 📉: The uncertainty facing the hospitality industry in that moment 📍: A live conversation recorded just before shutdowns began

There's no sponsor on this episode. It stands on its own as a record of a moment none of us will forget.

Everyone talks about FIFA 2026 like it's a guaranteed win for hotels. The reality is more complicated.

I connected with Bruce Ford of Lodging Econometrics to look at the actual hotel development, renovation, and conversion activity tied to FIFA host cities across the U.S., Canada, and Mexico — and to answer a question hoteliers ask every time a mega-event comes to town: Should you really build for this?

On #NoVacancyNews, Bruce breaks down where hotels are being added, where renovations matter more than new builds, and why most smart owners don't bet long-term strategy on short-term events.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

What we cover: ⚽: Why FIFA doesn't drive hotel demand the way many people assume 🏨: Where full-service hotels make sense — and where they don't 🏗️: The difference between building for an event vs. building for a market 🔄: Why renovations and conversions dominate many host cities 🏟️: How stadium districts like Dallas, Miami, and Atlanta actually work 🎓: Why teams and staff often stay in dorms — not hotels 💰: How owners still capitalize on short bursts of extreme rate compression

I spoke with Allen Rolleri about his family's experience dealing with multiple myeloma, a rare and incurable form of cancer.

The Rock Out Myeloma fundraiser takes place January 15, raising funds to support families facing the financial realities that come with long-term treatment.

On #NoVacancyNews, Allen explains what the diagnosis meant in practical terms, how quickly his family had to learn about the disease, and why costs outside of medical bills often become part of the challenge.

The conversation stays focused on awareness gaps, everyday expenses people don't anticipate, and how support often comes in specific, practical forms.

Topics covered: 🎸: What Rock Out Myeloma funds and how it helps families 🧠: What a multiple myeloma diagnosis looks like day to day 💸: Financial pressure tied to long-term treatment 📉: Why this cancer receives limited attention and funding 🤝: How targeted support actually makes a difference

More information is available at fightingagainstmyeloma.com.

Happy Holidays! In our 2025 sendoff show Glenn, Craig and Dr Producer Suzanne welcome Raj Chudasama and Sara Pinto of M1Intel. They seem nice enough so the crew thought it would be fun to get to know them over some happy hour cocktails and some laughs to kick off the holiday season Friday Night Audit style.

We got something cool for episode 1001! Props to Katie Cline at the Skift Suite Success: Masters of Hospitality podcast for this one. I joined an end-of-year roundtable with some of the most thoughtful voices in hashtag#hospitality media to reflect on what actually mattered in 2025 and what could reshape 2026. Huge thanks to everyone who brought real perspective (and disagreement) to the table: 🎙️: Katie Cline — Suite Success 🎙️: Josiah Mackenzie — Hospitality Daily 🎙️: Zach Busekrus — Behind the Stays 🎙️: David Millili & 🎙️Steve Carran — The Modern Hotelier On hashtag#NoVacancyNews, I focused on two things that kept showing up in every conversation this year — and won't go away in 2026: • the confusion and overconfidence around AI, and • the growing economic bifurcation between ultra-luxury and everyone else. I also shared why I think profitability pressure, critical thinking, and realistic expectations will define the next cycle — and why hospitality needs to stop parroting talking points and start asking harder questions. A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com. What this roundtable covers: 🧠: Where hashtag#AI helps — and where the industry oversells it 💰: Why protecting profit mattered more than top-line growth in 2025 🏨: The growing gap between ultra-luxury and the rest of the market 🤝: Why loyalty programs face an identity crisis 🎤: Why conferences, panels, and media need real voices — not scripts 🔮: What each of us sees coming in 2026 (and what worries us) Question for you: Which 2025 trend do you think hoteliers misunderstood the most heading into 2026?

Well… this happened. This is episode 1,000 of No Vacancy is live. What started as me, a mic, and no real plan (OK, the original plan was to dominate the universe, but that proved too ambitious) turned into a platform that somehow became part of how this industry talks to itself. This episode purposely short. No guest. No agenda. Just a pause to acknowledge the milestone — and the timing. In 2026, hashtag#NoVacancyNews turns 10, which makes this episode feel a lot like a major milestone with everything lining up. On hashtag#NoVacancyNews, I touch on how the show started, how it shifted from audio to video, and why consistency matters more than getting it perfect. Why this episode exists: 🎙️: Because 1,000 episodes feels worth acknowledging and is great for shameless self-promotion 📺: Because moving to video changed everything - forcing me to get in better shape. 🤝: Because this only works with a real community behind it – like I mean it! 🏨: Because hospitality people show up, even when things get complicated. Like during Covid when most everyone became 'real' 😅: Because sticking with something this long is still shocking for a lazy lug like me If you've listened, watched, shared, disagreed, or stopped me in a hashtag#hotel conference hallway over the years — thank you. And if we haven't met yet, I can't wait to be of your acquaintance. Next stop: episode 1,001… and year 10. Thanks to my amazing team: Suzanne Bagnera, PhD, CHA, CED, David Mignano, CRME and Crystal O'Donnell Happy Holidays and we'll see you in a couple of weeks with some great new episodes!!!

Everyone keeps asking the same question: Is hotel development slowing down? The global numbers say something very different — and far more nuanced.

I checked in with Bruce Ford of Lodging Econometrics for a worldwide pipeline update that cuts through assumptions and looks at what's really happening across regions, segments, and timelines.

On #NoVacancyNews, Bruce explains why room counts remain historically high, why developers deliberately push openings into later years, and why renovations and conversions now matter as much as ground-up construction. This conversation focuses less on hype and more on how capital actually behaves when markets tighten.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

What the data actually shows: 🌍: Global pipeline remains massive — but not evenly distributed 🏗️: Projects already under construction tell a different story than announcements 🇨🇳: China still dominates room count, but activity continues to normalize 🏨: Luxury holds firm while other segments feel pressure 🔄: Renovations and conversions reshape supply faster than new builds 📆: Developers delay openings by choice, not panic 🎢: Orlando and Dallas attract momentum for very different reasons

Luxury no longer means chandeliers and thread count. It means connection, memory, and how guests feel long after checkout.

I caught up with Robert Reitknecht at INSPIRE Luxury, hosted by the International Luxury Hotel Association, live from Resorts World Las Vegas. (Important context: this was my 10th day in Vegas, so expectations were appropriately managed.)

On #NoVacancyNews, Robert explains how luxury hotels move from performative service to genuine connection, why frontline teams shape the guest story more than any design element, and how leaders must "lean into the brand" without losing authenticity.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Key Takeaways: 🏨: Why luxury now centers on memory, not material things 👥: How frontline teams directly influence the guest's emotional takeaway 🎯: Why leaders must engage staff before guests arrive 🧠: How listening creates better service cues than scripting ✨: The shift from perfection to progress in luxury operations 📖: Why guests remember stories — not lamps, lobbies, or furniture

Some resorts talk about experiences — Westgate builds them at theme-park scale.

I visited Westgate Vacation Villas with Jared Saft, Chief Business and Strategy Officer, to explore how this company evolved from 16 original units into a massive, guest-focused resort with 3,000 rooms, a full waterpark, a Chuck E. Cheese–powered arcade, an in-lobby movie theater, and a $120 million reinvestment underway.

On #NoVacancyNews, Jared walks through how Westgate designs spaces for toddlers, teens, parents, and grandparents at the same time, how they turned nostalgia into a modern attraction, and how they're expanding into more than 40 new destinations in just seven months.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

What you'll see on this tour: 🏨: How Westgate grew from 16 units to 14,000+ across the portfolio 🎬: Why they built a full movie theater right in the check-in lobby 🧒: How kid-first design keeps families engaged (and sane) on peak weekends 👾: Chuck E. Cheese partnerships, retro arcades, and Mystery Funhouse nostalgia 🍭: A candy shop with a waterslide literally running through it 🌊: Shipwreck Island — a full waterpark wrapping around the building 🌮: The strategy behind Los Amigos, Sid's American Kitchen, and Megabytes 🚀: How Westgate thinks about thoughtful, entrepreneurial expansion

Question for you: What's the most impressive family-focused feature you've seen at a resort?

Newport Beach looks luxurious from the outside — but its secret sauce is heart, identity, and a fiercely intentional brand strategy.

On #NoVacancyNews, I teamed up with my Friday Night Audit partner-in-crime Craig Sullivan to talk with Gary Sherwin, CEO of Visit Newport Beach, about how one of America's most aspirational coastal cities keeps its charm, avoids the "sea of sameness," and delivers the version of Southern California people dream about.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Here's what we cover: 🌴: How Newport Beach built a destination brand that hotels actually use 💼: Why 100% locally owned hotels strengthen the community's identity 🏖️: How Newport avoids the "two people holding hands on a beach" cliché trap 💡: Why luxury now means accessible, customized, and never stuffy 🎯: How the city stays true to its brand promise across every neighborhood 🎨: Why in-house creative helps the DMO avoid homogenized marketing 🎄: How "50 Days of Festive Fun" became a massive holiday driver 🍽️: The rise of high-end dining, RH's splashy opening, and what's coming next 🏆: Why taking creative risks beats playing it safe — every time

Question for you: What U.S. destination delivers the experience you imagined before you arrived?

This week Dan Lesser, Co-Founder, President, & CEO at LW Hospitality Advisors shares some cockatils and laughs with Glenn, Craig and Doctor Prodcuer Suzanne.

Some management companies build hotels. Olympia Hospitality builds identity.

I spoke with Sara Masterson (President) and John Schultzel (Chief Growth Officer) about how Olympia blends independent spirit, strong brand partnerships, and mission-driven hospitality across destinations like Nantucket, Boston, Winter Park, the White Mountains, and beyond.

On #NoVacancyNews, Sara and John explain how they combine boutique creativity with brand-backed consistency, how they think about technology adoption, and why community connection is becoming the core differentiator in both luxury and branded hotels.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

What we cover: 🏨 How Olympia mixes brand standards with independent personality 🌎 Why "place-based design" beats cookie-cutter hotel experiences 🎨 How to create a hotel that could only exist in one community ⚙️ Why fast-moving tech adoption matters more for younger teams 📈 How owners think about character, authenticity, and long-term performance ❤️ The Alfond Inn and Boone Tavern: hotels that literally fund education 💡 Why short-term bumps shouldn't scare hoteliers from long-term vision

Corporate travel isn't easing back into old habits — it's reinventing itself, and hoteliers who cling to the past will lose business they didn't even know they were missing.

I spoke with Lukasz Dabrowski, SVP of Global Supplier Relations at HRS Group, about why 2025 became the turning point for travel procurement and how 2026 will reward hotels that understand converged demand, Level 3 data, and real-time negotiation.

On #NoVacancyNews, Lukasz breaks down why annual RFP cycles are disappearing, how "travel CEOs" use invoice-level data to renegotiate instantly, and what hotels must change to stay competitive as AI and real-time visibility reshape corporate buying behavior.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Key Insights: 📊: Annual bid cycles are collapsing — continuous renegotiation is the new normal 📈: Corporations now evaluate total account contribution across all segments 🧠: Level 3 invoice data exposes where travelers actually stay and spend 🤝: Hoteliers must think like corporate buyers, not just sellers 🏨: Converged demand requires reorganizing sales teams — not more reps ⚙️: Virtual payment friction kills compliance and costs hotels real volume 🚗: Smaller brands win when they stop trying to be Ferraris and excel as Volkswagens 🎯: The "Golden Middle" strategy helps hotels balance ADR, occupancy, and guest satisfaction sustainably

Question for you: What one change would make it easier for your hotel to win corporate business in 2026?

Most people know the names Marriott, Hilton, Wilson — but countless African American hoteliers helped build the foundation of American hospitality, and their stories rarely get told.

I sat down with Calvin Stovall, author of Hidden Hospitality, to explore the remarkable journey behind his new book and the extraordinary hoteliers he uncovered along the way. Calvin spent decades researching these stories — from the late 1700s through the civil rights era — and the result is a stunning coffee table book filled with resilience, innovation, and legacy.

On #NoVacancyNews, Calvin talks about the emotional moment he held the finished book for the first time, how the idea originated back in grad school, and why these stories matter for the next generation of leaders in our industry.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Key Insights: 📘 How a graduate school research assignment became a lifelong mission 📰 The challenge of uncovering stories buried in microfiche archives 🏨 The African American hotel pioneers who built thriving businesses long before civil rights 💡 The incredible story of Joseph Lee — hotelier, inventor, and culinary innovator 📚 How Calvin raised the funding to publish a 90,000-word coffee table book 🔥 Why these stories can inspire a new generation of hotel ownership 🏛️ How segregation, community investment, and resilience shaped these early hotels

Most hotel companies talk about values. SCP Hotels built their entire model around them.

I spoke with Ken Cruse, Co-Founder of Soul Community Planet (SCP Hotels), about how he's creating hotels that combine purpose, community, environmental responsibility, and real profitability — without relying on the old playbook.

On #NoVacancyNews, Ken lays out how vertical integration, premium pricing, guest-driven design, and a mindset of "conscious capitalism" are helping SCP grow into a brand that resonates with modern travelers who want meaning and great experiences.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Key Insights: 🌱 Why SCP built its business around soul, community, and planet 🏨 How vertical integration gives them full control of product + experience 💡 Why premium pricing actually strengthens guest trust 🤝 How Fair Trade Pricing flips the power dynamic in favor of the guest 🔥 What "Wild Free," "SCP Hotels," and "By SCP" mean for their brand evolution 🌍 How experiential travelers are driving a new era of hospitality demand ❤️ Why guests — not brands — must be the heroes of the story

Human trafficking is one of the darkest issues our industry faces — and the people fighting it deserve more attention.

I spoke with Noel Thomas, CEO of Darkwatch, about how his company uses AI-driven digital intelligence to help hotels identify trafficking risks, flag organized crime, and support safer environments for guests and staff. Noel shares the personal story that pushed him into this work, the global scale of the problem, and why technology must play a larger role in protecting hotels and communities.

On #NoVacancyNews, Noel explains how Darkwatch integrates into existing PMS workflows, how it helps brands meet the rising "standard of care" in litigation, and why collaboration between hotels, banks, and global agencies is essential.

Key Insights: 🛑 How AI identifies trafficking risks, fugitives, violent felons, and organized crime 💡 Why trafficking continues even in high-visibility environments 📊 How Darkwatch builds criminal intelligence networks across industries 🏨 Why hotels must raise their "standard of care" to reduce legal exposure ⚙️ How the system matches threats during check-in in milliseconds 👥 Why front-desk staff should never be put in dangerous situations 📍 Why geographic threat profiles vary — and how AI adapts

Running a hotel in 2025 requires sharper strategy, a tighter handle on costs, and leaders who can adapt faster than the market shifts. Few people understand that better than Rob Smith, CEO of Stonebridge Companies, who oversees nearly 200 properties nationwide.

On #NoVacancyNews, Rob breaks down how he's thinking about margins, brand contribution, AI, leadership development, and how his newly hired Chief Strategy Officer is changing the way Stonebridge operators think about priorities.

Huge thanks to my friends at Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Key Insights:

💡 How Stonebridge uses strategic thinking at the property level 🏨 Why some assets win during flat markets — and why others don't 🤖 Where AI actually helps (and where it never should) 📉 Why margins tighten when operators chase savings in the wrong places 🏷️ How brand saturation affects real revenue contribution 🔍 What Rob watches closely when underwriting hotel takeovers 🔄 Why repeat guests matter more now than ever

Question for you: What's the smartest margin-improving move you've seen in the past year?

The hotel development story in Europe and the Middle East tells a very different story from the U.S. — especially when it comes to luxury, construction timelines, and where brands see real long-term opportunity.

I connected with Bruce Ford, SVP at Lodging Econometrics, to break down the latest pipeline numbers across Europe and the Middle East: luxury dominance, delays, conversions, and why so many projects now push out toward 2027–2028.

On #NoVacancyNews, Bruce explains what's fueling the surge in full-service and luxury projects, why construction timelines remain stretched, and how the Middle East continues building entire districts — not just hotels.

A big thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Follow along with or download the charts

Key Insights: 📊 Why Europe and the Middle East dominate global luxury pipelines 🏨 How construction timelines pushed out nearly a year post-pandemic 🌍 Why major Middle East projects involve entire cities, not single assets 💡 How Europe trails U.S. trends by 6–12 months — and what that means 🔧 Why conversions and renovations surge as markets hit a performance plateau 🏷️ How "unbranded" boutique concepts evolve into recognized chain-scale brands

Question for you: Which region feels more primed for growth right now — Europe or the Middle East?

Every hotel has a few empty rooms each year — but what if those rooms could help someone build a better life?

I spoke with David Bowman, co-founder of the Bowman Post Foundation, about how his organization is transforming unused hotel inventory into scholarships and educational support for hospitality employees.

On #NoVacancyNews, David explains how the program works, how hotels can easily participate at no cost, and the ripple effect it creates when employees see their own companies helping them grow.

Key Insights: 🏨 How hotels donate unused room nights to fund scholarships 💡 Why empowering current hotel employees matters more than ever 🤝 The simple, zero-cost way hoteliers can join the cause 📈 How this model boosts morale, retention, and community image ❤️ Real stories from recipients who turned opportunity into growth

Giving back doesn't have to drain budgets — sometimes, it's as easy as donating a night.

Would your property donate an unused room if it could change a life?

Luxury hotels operate under constant pressure to deliver — and the leaders who guide them have to stay ahead of the curve.

In this episode, Glenn Haussman and Anthony Melchiorri talk with Cesar Wurm, SVP of Member Strategy and Development at The Leading Hotels of the World, about how top-tier properties adapt, elevate service, and maintain strong partnerships across global markets.

Cesar also shares lessons from his own leadership reinvention and how strategy, communication, and creativity shape the modern luxury guest experience.

This episode is brought to you by Actabl — Actabl gives you the power to profit. Visit Actabl.com.

What we cover: 💡 How LHW helps hotels differentiate in a crowded luxury market 🏨 Where guest expectations are moving next 🤝 How transparency strengthens operator–owner relationships 🍽️ The growing weight of food & beverage strategy 📈 Why strong leadership alignment improves performance

Your turn: What's the biggest change you think luxury hotels will face in the next two years?

The incredible Christine Trippi returns to Friday Night Audit to join Glenn, Craig and Suzanne for some happy hour cocktails and some laughs to kick off the weekend.

When hotels lose key leaders, operations can fall apart fast — and that's where Wenzell & Fisher Hospitality Group comes in. In this episode, Glenn Haussman and Anthony Melchiorri talk with Peter Wenzell, the company's Founder and CEO, about how he built a national network of experienced hotel consultants who step in to fill temporary and leadership roles at a moment's notice.

Peter shares how he and his business partner launched Wenzell & Fisher in 2020, why flexibility beats burnout, and how genuine relationships keep clients coming back — even after challenges arise.

What we cover:

🏨 How Wenzell & Fisher fills urgent staffing gaps for hotels

💡 Why flexibility and service recovery define great partnerships

🙌 The traits that make a successful task force consultant

🚀 Growing a startup through persistence and connection

🤝 Why relationships — not transactions — drive long-term success

❤️ The mindset that separates successful entrepreneurs from the rest

🙏 Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

If you're passionate about building stronger hotel teams, like, subscribe, and drop a comment: What's one staffing solution that's worked best for your property?

Hotel operators face rising costs and tight margins, but smart leadership still drives profit.

I spoke with Steven Moore, CEO of Actabl, about how hoteliers can protect culture and profit at the same time. On #NoVacancyNews, Steven explains how great operators focus on labor, clarity, and communication — turning market pressure into momentum.

He shares how culture and transparency create stronger teams, how technology supports people instead of replacing them, and how the right mindset turns cost control into competitive advantage.

Key Insights 💡 Identify profit opportunities hiding in everyday operations 🏨 Use labor strategy to increase margins without cutting corners 🤝 Strengthen culture while improving efficiency 🧠 Apply technology that empowers, not replaces, your people ⚙️ Fix broken processes instead of eliminating value 🎯 Ask one question that keeps your leadership team aligned

Strong leaders don't wait for easier conditions — they create them. What's one process you'll improve next?

Behind every legendary hotel reopening is a team that makes the impossible look effortless.

I spoke with Mary D'Argenis-Fernandez, President of MDA Hospitality Solutions, about her company's incredible work training the team at the newly reopened Waldorf Astoria New York — one of the most anticipated returns in hospitality.

Mary explains how her team prepared staff across every outlet — from Peacock Alley to Lex Yard — to deliver flawless service from day one. We also explore how training drives profitability, retention, and guest satisfaction in today's high-turnover world.

This conversation on #NoVacancyNews is a reminder that hospitality excellence starts with investment in people.

👋 Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Key Insights 🏨 Inside the reopening of the iconic Waldorf Astoria New York 🧠 Why consistent training directly impacts profitability 💬 How MDA creates five-star service through repetition and feedback 🌍 Expanding globally — from New York to Sicily and Sardinia 🍽️ The connection between guest satisfaction and employee confidence 💡 Why five minutes of daily training can transform performance ❤️ Humanity is still hospitality's greatest technology

How does your team make training a daily habit?

How do you decide between a best-in-class tech stack and an all-in-one platform?I caught up with Bill Fanning, CRO of Stayntouch, and Klaus Kohlmayr, Chief Evangelist at IDeaS Revenue Solutions, to discuss the new NYU SPS Tisch Center of Hospitality Technology Report, where 300+ hoteliers shared how they're making those crucial tech decisions. On hashtag#NoVacancyNews, we look at what's driving those hashtag#hoteltechnology choices, the cultural and operational challenges behind switching systems, and why more hotels than ever plan to replace their tech stack within the next 24 months. Key Insights: 📊 68% of mid-size hotels (100–250 rooms) prefer best-in-class solutions 🏨 Independent hotels lean toward all-in-one platforms for simplicity ⚙️ Integrations, ease of use, and support top the priority list 💬 Why tech adoption often fails — and how to fix it 🧠 Cultural adaptation matters more than code 📈 51% of respondents plan to replace PMS and CRS systems soon ❤️ Guests do feel better tech through smoother digital experiences Technology isn't just about efficiency — it's about freeing people to be more human in hashtag#hospitality. Which approach do you think delivers the better guest experience?

From the Formula 1 Grand Prix to Super Bowl weekend, there's no city on Earth that can coordinate large-scale events like Las Vegas — and MGM Resorts International is at the center of it all.

In the final part of my MGM executive series on #NoVacancyNews, I sat down with John Flynn, SVP of Global Security and Aviation, to explore how MGM and its partners manage security, aviation logistics, and guest experience during some of the world's biggest events.

John explains what it takes to move thousands of VIPs in and out of the city during F1 weekend, how coordination across every property keeps the Strip running smoothly, and why service and safety go hand in hand in modern hospitality.

👋 Special thanks to Uniguest, powering hotel engagement and communication technology that helps elevate guest experience. Visit Uniguest.com.

Key Insights 🏎️ How MGM Resorts manages the Formula 1 weekend across all properties ✈️ Coordinating private aviation traffic and FAA slot times 🛎️ Why communication between teams defines guest satisfaction 🔒 Security as the front line of guest service 🤝 The importance of citywide collaboration across "frenemy" competitors 🇺🇸 MGM's "Salute to the Troops" program and commitment to veterans 🌆 How Las Vegas reinvents itself every year through innovation and teamwork

Las Vegas isn't just the entertainment capital of the world — it's a masterclass in hospitality logistics.

What's the biggest challenge your team faces during large events?

Hospitality meets purpose in Lantern Columbia, a stunning adaptive reuse project turning a historic firehouse into a boutique hotel that celebrates inclusion and community.

In this episode, Glenn Haussman and Anthony Melchiorri talk with David Tart, Managing Partner at Raines Company, about how the Lantern will partner with the University of South Carolina's Carolina LIFE program to employ individuals with intellectual disabilities and create a model for inclusive hospitality.

From design and construction to culture and mission, David explains how hotels like Lantern Columbia show that doing good and doing well aren't mutually exclusive — they're connected.

What we cover 🏨 How Lantern Columbia blends adaptive reuse with modern design 💡 Partnering with Carolina LIFE to build an inclusive workforce 🤝 The business case for purpose-led hospitality 🔥 Why community connection drives profitability 🎯 Turning old spaces into new opportunities 🌆 The story behind Raines Company's next Lantern project in Rock Hill

🙏 Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

If you believe hospitality can make a difference, like, subscribe, and share your thoughts below: How can hotels create more inclusive opportunities in your community?

Technology can make a guest's stay smoother — but it's the people who make it memorable.

I spoke with Mike Everett, EVP at CoralTree Hospitality, about how his company blends tech-driven efficiency with human-driven hospitality to elevate service across its independent, resort-focused portfolio.

We break it all down on #NoVacancyNews, from Hawaii to South Florida, exploring how CoralTree empowers its teams to create moments that apps never can — while still using AI and automation to remove friction, save time, and support staff at every level.

👋 Special thanks to Axonify, helping hotels power better guest experiences through smarter, more engaged frontline teams. Visit Axonify.com.

Key Insights 🌴 CoralTree's independent portfolio gives freedom to personalize service 🧠 AI and automation reduce redundancy so staff can focus on people 🙌 Empowered employees = exceptional experiences 💬 Personal interactions outperform even the best-designed apps 💡 Why service skills are becoming a lost art — and how to bring them back 👥 Training Gen Z associates for people-first hospitality 🚀 The luxury differentiator: connection over convenience

What's one thing your team does to bring the human side of hospitality back to the forefront?

The world's biggest hotel development story isn't in the U.S. or Europe — it's in Asia-Pacific.

I connected with Bruce Ford, SVP at Lodging Econometrics, to break down the data behind the region's record-setting pipeline growth — from China's near–million-room surge to luxury expansion across Indonesia and Thailand.

We examine the factors shaping this boom on #NoVacancyNews, including how master franchise deals, soft brand launches, and Western brand expansion are redefining the region, while construction delays from the pandemic are now converting into a flood of new openings.

👋 Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Key Insights 📈 China alone accounts for nearly a million rooms in the pipeline 🏨 Western brands like Marriott, Hilton, and Wyndham are fueling growth 🤝 Master franchise agreements accelerating large-scale expansion 🏗️ Pandemic-delayed projects now entering the market 🌆 Thailand, Indonesia, and Singapore emerging as regional hubs 💡 New secondary cities in China ready for brand entry 🏝️ Luxury and resort development thriving in destinations like Bali

Asia-Pacific is officially the engine of global hotel growth — and the next five years will be massive.

It's one thing to grow your business. It's another to grow without losing your culture — and that's exactly what ARK Hospitality Group is determined to prove.

I spoke with Lisa Lombardo, President of ARK Hospitality Group, about how her team is scaling hotels and restaurants while keeping authenticity, care, and human connection at the center of every decision.

We break it all down on #NoVacancyNews, including how ARK identifies people who truly fit its purpose-driven culture, the interview question that reveals someone's values immediately, and why caring for people isn't a "strategy" — it's the business itself.

👋 Special thanks to Entegra, helping hoteliers protect margins and improve profitability through the power of group purchasing. Visit EntegraPS.com.

Key Insights 💡 Growing a brand while protecting its cultural DNA 🙌 Hiring for heart — the one question that filters for values 🏨 Building teams that see themselves as "difference makers" 🤝 Turning genuine care into measurable performance 🎯 How culture drives retention, productivity, and profit ❤️ Doing right by people is the business plan

How do you keep culture strong when your company starts scaling fast?

Luxury hospitality isn't just about marble lobbies anymore — it's about creating seamless, hyper-personalized experiences powered by the right technology.

I spoke with Matt Schwartz, Chief Technology Officer at Sage Hospitality, about how his team is merging design, comfort, and digital expectations to deliver the kind of experience guests now expect at home — from streaming and smart controls to ultra-fast connectivity.

We break it all down on #NoVacancyNews, including why bandwidth is the unsung hero of guest satisfaction, how AI and facial recognition could reshape the arrival experience, and why training is as critical as technology when it comes to creating genuine hospitality.

👋 Special thanks to Axonify, helping hotels power great guest experiences through stronger frontline teams. Visit Axonify.com to learn more.

Key Insights ⚙️ Guests expect seamless tech — from streaming to smart lighting 📡 Bandwidth isn't optional: it's the new guest essential 🤖 AI and facial recognition are transforming check-in experiences 🧠 Cloud systems mean operators need stronger networks, not more hardware 👥 Tech only works when staff training keeps up 🏨 Luxury experiences depend on anticipating needs, not just meeting them

How do you see technology reshaping the guest experience in the next five years?

Everyone's been talking about China's hotel growth — but the real story right now might be happening in India.

I caught up with Bruce Ford of Lodging Econometrics about how India has quietly become one of the world's fastest-growing hotel markets, and why nearly every major Western brand now has an expansion plan there.

We break it all down on #NoVacancyNews, from the rise of soft brands and master franchise deals to how conversions and white-label management are fueling a development surge that's doubling the country's pipeline in just two years.

👋 Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com.

Key Insights 📈 India's hotel pipeline has nearly doubled since 2023 🏨 Western brands are rapidly expanding across all chain scales 🧳 Soft brands like Autograph, Curio, and Tribute drive local flavor 🤝 Master franchise agreements accelerate multi-city growth 🔄 Conversions and white-label deals are a major strategy 🌆 Suburban expansion mirrors U.S. development patterns 🚀 India may open 20,000 rooms a year by 2028

India isn't just the next big market — it's the new engine of global hospitality growth.

What region do you think will drive the next wave of hotel development?

Margins are tight, costs are up, and yet one of the biggest opportunities for hashtag#hotels might be right in the lobby — the bar and restaurant. I connected with Aaron Olson and Chris Manley of Crestline Hotels & Resorts to talk about how they're using food and beverage as a profit engine rather than a cost center — and why now is the time for operators to get creative. We break it all down on hashtag#NoVacancyNews, from mocktail menus to lighting, sound, service training, and Instagram-worthy presentation. Because even small improvements — 1 to 2 points of margin — add up fast when done across a portfolio. 👋 Special thanks to Entegra for powering this conversation. If you're feeling the squeeze on pricing, get into the power of group purchasing at EntegraPS.com. Key Insights 🍽️ Why Crestline launched its first dedicated food & beverage division 💡 How "back to basics" — lighting, music, and service — drive real ROI 🍹 The rise of mocktails and zero-proof beverage programs 📸 Creating Instagrammable moments that drive social buzz 🤝 Engaging local micro-influencers to increase traffic and awareness 🏨 How F&B enhances ADR and occupancy, not just revenue 🚀 Lifestyle hotels are leading the charge in creative dining The message is clear: great food and beverage isn't just a guest amenity — it's a business strategy. How are you using F&B to grow profitability at your hotels?

Extended stay has officially graduated from niche to superstar status — and WaterWalk is leading its next evolution.

Today, Anthony and I spoke with Mimi Oliver, CEO of WaterWalk, about how her family — starting with her grandfather, Jack DeBoer, the pioneer behind Residence Inn — invented then reinventing the category for decades. Today, WaterWalk takes that legacy further with a flexible hybrid model blending fully furnished and unfurnished suites to fit every guest and every market cycle.

We break it all down on #NoVacancyNews — from how the model drove 70% occupancy during COVID to why Wyndham's partnership is accelerating its franchise growth, plus how AI and automation fit into their operational future without losing the human touch.

👋 Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com. And to HotelData.com — your ally for budget season benchmarking.

Key Insights

✨ Hybrid model = flexibility & profitability in any market 🏘️ Furnished vs unfurnished units optimize occupancy mix 🤝 Wyndham partnership expands franchise pipeline & brand reach 🧠 AI + robotics drive operational efficiency without cutting people 📈 "Wall Street to Wichita" — Mimi's story of coming home to hospitality 📬 Old-school sales still win: handwritten notes > mass emails 🎓 Student housing and longer-term residential demand create new use cases

What's your take — is extended stay the most resilient segment in hospitality today?

Front desks are evolving fast. Search behavior is changing even faster. Hospitality is staring at a major technology turning point — and those who move now will own the next era of bookings.

I connected with Bill Ryan, Chief Technology Officer at BWH Hotels, to talk about how the company is modernizing its tech stack, reducing training time, simplifying payments, and preparing for a future where travelers begin planning inside AI platforms like ChatGPT and Perplexity.

We break it all down on #NoVacancyNews, including how intuitive systems free staff to focus on guests, why one-day onboarding matters for retention, and what it takes for hotel brands to become discoverable in AI-driven search. This is a moment to use technology to amplify hospitality, not replace it.

👋 Special thanks to Axonify, powering frontline teams to elevate guest experience. Visit Axonify.com.

Key Insights ✨ One-day PMS onboarding = faster training, better retention 💳 Simplified payments reduce errors & free staff time 🤖 AI search becoming a real booking channel fast 🔗 OTAs partnering with LLMs — hotels must act now 📡 Direct MCP connections boost brand contribution 🧠 Tech strengthens human hospitality — not replaces it 📱 AI adds a channel — doesn't remove existing ones

What's your biggest tech priority right now?

Ever wonder what it takes to run one of the busiest hotels in America — right next to #Disneyland? 🏰

For #NoVacancyNews, Suzanne Bagnera and I caught up with Sergio Bocci, GM of the Hilton Anaheim, who somehow manages to keep this massive operation running smoothly while making it all look easy. From balancing staff morale to guest expectations (and the occasional family meltdown after a long park day), Sergio's mastered the art of calm under pressure.

This conversation is all about leadership, hospitality, and staying human in a business that never stops moving.

Huge thanks to my friends at Actabl for powering conversations like this — helping hotels use real data to work smarter, not harder. Visit Actabl.com

Costs are rising. Guests are stressed. Owners are squeezed. And hotels? They're juggling labor inflation, insurance spikes, debt pressure, and renovations delayed since… well, that period we all swore we'd never talk about again. For hashtag#NoVacancyNews I spoke with Mark Carrier, President of B. F. Saul Company Hospitality Group, to reveal what hotel owners really face today — and where smart operators find opportunity when everyone feels the pinch. And yes, we talk about the vibe shift in development, stalled pipelines, conversions, and why intermediation costs + guest data may be the real battleground ahead. Also yes: I slipped in a joke about running hashtag#PMS off a 1980s PC. You're welcome. 👋 🙏 Special thanks to my advertiser: Entegra. Visit them at EntegraPS.com. Key Moments: 🏩 Why owners never fully recovered post-COVID capital hits 🏩 The "thousand-cuts" cost spiral for labor, financing, insurance & ops 🏩 Why cutting sales & marketing first is a massive mistake 🏩 How to lead teams positively (without going full Pollyanna) 🏩 What tight credit + long construction timelines mean for development 🏩 Conversions vs. new builds — what wins now 🏩 The guest-data reality for branded owners 🏩 AI's role in direct booking, distribution, and protecting margins The importance of AHLA alignment — brands + owners + operators We aren't cheerleading blindly — we're talking real strategy, honest challenges, and the mindset that actually moves the industry forward.

Latin America is in the middle of a powerful hotel development surge, particularly in luxury and resort properties — and the numbers tell a compelling story.

In this episode, Glenn Haussman talks with Bruce Ford of Lodging Econometrics about the real data driving expansion in Mexico, the Caribbean, Central America, and South America — and why developers, brands, and third-party operators are racing to scale in the region.

We dig into: 300+ hotels now under construction

Why luxury leads — and why it's different than the U.S.

Riviera Maya + DR + Mexico City as development engines

Residential components & eco-resorts gaining traction

Infrastructure's long-term role (yes, including Mexico's new rail) Caribbean hurricane recovery patterns vs. U.S. mainland

Third-party management growth in luxury — big shift

What's tracking toward 2027 and beyond

Whether you're analyzing global trends or scouting your next international opportunity, this breakdown matters.

🙏 Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com. And if you're still in budgeting mode: HotelData.com.

If you haven't already, please like, subscribe, and share — it helps fuel the show and this community. Where in Latin America do you see the most momentum?

For decades I've preached getting closer to guests. Now, #hoteltech can make it so. (yes, Captain Picard reference). I've partnered with my friends at Hotel Business Magazine for a fast paced discussion on how hashtag#hoteliers are using tech not just to enhance the stay — but to understand guest behaviors, increase satisfaction, and unlock new revenue streams. What a group we've assembled! Dawn Gallagher, President, Hospitality with Crescent Hotels & Resorts; Scott Strickland, Wyndham Hotels & Resorts Chief Commercial Officer; Tristan Gadsby, CEO of Alliants and Kimberly Twiggs AVP Market Development with DIRECTV for Hospitality.

I hope you enjoy hearing this special episode available only as an audio podcast

Labor shortages. Rising costs. Too many headaches. 😩

But for hotels looking to streamline operations and save money, Foodbuy might just be the ultimate fix.

In this conversation, Glenn talks with Tia Ariano, Senior Category Business Manager at Foodbuy, about how hotels can simplify everything—from housekeeping to landscaping—by consolidating vendors and accessing top-tier supplies, services, and pricing.

Learn how Foodbuy helps hotels:

✅ Combat staffing shortages with one-stop sourcing

✅ Improve efficiency in housekeeping & maintenance

✅ Cut costs without cutting corners

✅ Maintain guest satisfaction while saving time If you're ready to reduce stress and raise margins, this conversation is for you.

For #NoVacancyNews, Anthony and I sat down with Stuart Greif, Chief Strategy & Innovation Officer at Forbes Travel Guide, to explore how tech is reshaping hospitality — and why human connection still wins.

We talk about the risk of commoditizing service, the power of small gestures, and how technology should support — not replace — hospitality professionals. Stuart also shares how luxury brands are using AI to elevate personalization, and why ownership must reinvest in training if they want to protect long-term value. #guestexperience #hospitalityleadership

🎧 Key takeaways: • AI should free up time for deeper guest engagement — not replace it • Ownership must reinvest in training to protect brand equity • Hospitality is theater — and every touchpoint is part of the performance • Small gestures (like a tucked-in stuffed animal) create lasting emotional impact • Select service hotels can still deliver meaningful experiences • Forbes Travel Guide sees AI as a tool to elevate—not dilute—hospitality

💡 Special thanks to my friends at Actabl — the workforce and operations platform that turns data into action. Visit Actabl.com to learn how smarter tech can drive better decisions.

In this conversation from The Hospitality Show, Glenn Haussman chats with Alliants CEO Tristan Gadsby about how AI and smart technology are reshaping the hospitality experience. From Resorts World Las Vegas to properties across the globe, Alliants is helping hotels turn staff into "superhumans" by giving them the right tools to deliver seamless, personalized service.

Discover how Apple Wallet room keys, guest messaging, and automation are simplifying the hotel stay and why "don't make me think" is the future of hospitality design.

#AI #HospitalityTechnology #GuestExperience #Hotels #Alliants #NoVacancyNews

Not every financial story starts with a bull market — but that's exactly where Sarah Rogers, SVP of Corporate Finance for MGM Resorts International, found her footing.

From Wall Street to the Las Vegas Strip, Sarah now helps steer one of the world's largest hospitality companies through billion-dollar deals, market shifts, and global expansion.

In our conversation, Sarah opened up about:

💰 How MGM Resorts allocates capital to drive returns — from AI-powered efficiencies to building the Mayfair Supper Club.

🏦 Why the company bought back nearly half its market cap in just five years.

🌏 The financial strategy behind MGM's Osaka integrated resort, Japan's first and only IR.

📉 How today's volatile market still offers opportunity for operators who think long-term.

💡 And her advice to young professionals: get comfortable being uncomfortable — that's where real growth happens.

Hospitality isn't just about rooms and restaurants — it's about vision, timing, and creating value that lasts.

A huge thanks to Uniguest for making this series possible. Their Hotel Hub solution connects the guest journey to your messaging and branding. Please check them out at uniguest.com.

This conversation is part of our ongoing series spotlighting the leaders shaping MGM Resorts International's future.

#NoVacancyNews #MGMResorts #HospitalityLeadership #Finance #HotelInvestment

The hospitality construction pipeline is full of mixed signals. For #NoVacancyNews, I spoke with Bruce Ford of Lodging Econometrics to cut through the noise for clarity on hotel development drivers.

We discussed the rise of conversion brands, slowdown in new construction starts, and why markets like Dallas and Phoenix are still growth giants. Bruce also shares why franchise companies are clamping down on PIPs — and what that means for owners. #hoteldevelopment #hospitalitystrategy

📊 Key takeaways: • The U.S. hotel pipeline is expanding — but mostly through conversions • Franchise companies are enforcing PIPs hard after years of COVID relief • Extended stay still dominates new construction, with 38% of pipeline rooms • Markets like Dallas, Phoenix, and Nashville are leading growth • New brands are targeting younger travelers and lifestyle niches • Renovation, recapitalization, and brand switching are driving investment

💡 Special thanks to my friends at Actabl — the workforce and operations platform that turns data into action. Visit Actabl.com to learn how smarter tech can drive better decisions.

The hospitality labor crisis isn't new — but it's evolving. For #NoVacancyNews, Glenn and Anthony Melchiorri spoke with Todd Davis of Chef Agency about what it really takes to recruit and retain culinary talent in today's casino and resort environments.

We dig into the post-COVID talent shift, the rise of remote market opportunities, and why empathy, speed, and reputation matter more than ever. If you're still relying on post-and-pray hiring, you're already behind.

🎧 Key takeaways: • Culinary management turnover is still hovering around 30–35% • Remote casino markets are thriving — but require targeted recruiting • Candidates want growth, respect, and real work-life balance • Speed and clarity in hiring are non-negotiable — bureaucracy kills deals • AI helps recruiters connect faster, but human nuance still drives success • Military-trained chefs and private chefs offer untapped potential • Portfolios, Instagram, and direct outreach help chefs get noticed

💡 Special thanks to my friends at Actabl — the workforce and operations platform that turns data into action. Visit Actabl.com to learn how smarter tech can drive better decisions.

On the floor at The Hospitality Show, Glenn connects with Nick Horgan of Amaze Insights for a conversation equal parts inspiration and laughter. From lessons in leadership and the power of data to the importance of working with purpose, Nick shares how to make the most of every opportunity—even when the waters get choppy.

Presented by Actabl, the platform that gives hoteliers the power to profit. Learn more at Actabl.com .

Longtime friend and shadowy industry figure Chris Daly briefly emerges from his cicada like cocoon to bestow us with some laughs and wisdom during our happy hour salute to the weekend. Plus, Bruce Ford makes a suprise appearance while Producer Dave shares some legit news.

Just unveiled at #TheLodgingConference, Hilton's Outset Collection is redefining what it means to be an independent hotel — giving "indie gems" a global stage to shine while staying true to their identity.

In this interview, Glenn Haussman chat with Kevin Osterhaus of #Hilton to talk about how Outset empowers hotels that have soul — properties that fit their place, not a mold.

Kevin shares how Hilton is bridging the gap between individuality and brand strength, with properties launching in Los Angeles, Moab, Chicago, and Upstate New York — and more than 60 active conversations in the works.

🎙️ Presented by #Actabl— giving you the power to profit through smarter insights and operational excellence.

👉 Learn more at Actabl.com #hotelindustry #hospitalitynews #boutiquehotels #OutsetCollection #HiltonHotels

Starting a new business is never easy — but after 39 years in the#hotelindustry, Greg A. Presley decided it was time to bet on himself. I caught up with Greg on the show floor during The Lodging Conference for #NoVacancyNews, where we talked about his leap of faith to launch Presley Hospitality, the power of relationships, and why getting "back to the basics" in #hotelmanagement might be exactly what the industry needs right now. Greg's focus on smaller#hotelowners, personalized service, and good old-fashioned integrity is a refreshing reminder of what hospitality is all about. A big thank-you to my friends at Entegra — helping hotels stay profitable through smarter purchasing with the power of a GPO. Learn more at Entegra.com

I had the chance to interview keynote luncheon speaker Mitch Patel, President & CEO of Vision Hospitality Group, on stage during the Southern Lodging Summit this past August. Here's that keynote session for you.

We covered a lot of ground — from the early days when Mitch cashed out his 401(k) to build his first hotel, to how he's navigating today's market with a laser focus on #operationalexcellence, smart development, and a culture built to last.

Mitch talked about how passion drives everything he does, why hospitality is "the most beautiful business," and what it takes to build a company that thrives through every market cycle. His insights on #leadership and staying resilient through uncertainty are ones every hotel owner and operator should hear.

Big thanks to my friends at Actabl for supporting conversations like this and for helping hoteliers turn insight into action. Learn more about how they're empowering teams with better data and tools at actabl.com.

Zack Gharib is running up success after success as President of Red Roof. We think that streak is about to end as he joins Glenn, Craig, Producer Dave and Doctor Producer Suzanne for some drinks and laughs to kick off the weekend.

Extended stay is dominating the hospitality pipeline, but not all brands are the same. For #NoVacancyNews, I spoke with Jennifer Kearney, CMO of StayAPT Suites, about how they're redefining the category with a true apartment-style experience.

During The Lodging Conference we discussed the psychology of space, the importance of privacy and independence, and why StayAPT's purpose-built design is attracting both long-term and transient guests. This isn't just about sleep — it's about living your life on the road. #extendedstay #hospitalitydesign

🎧 Key takeaways: • StayAPT offers full suites with separate living, kitchen, and bedroom spaces • Guests enjoy full-size appliances, furnished kitchens, and real privacy • The brand blends apartment comfort with hotel flexibility • A secure interior courtyard adds lifestyle value to the property • Transient guests are increasingly drawn to the space and amenities • StayAPT rents by the night, week, or month — built for how people actually live

💡 Special thanks to my friends at Unifocus — technology that drives value. Visit Unifocus.com to see how smarter labor and operations tools can transform your bottom line.

Doing more with less — that's the reality for every #hotel operator today.

I spoke with Cam Schultz, CEO of Foodbuy, about how smarter #procurement strategies and better technology are helping hoteliers protect margins, manage supply chains, and keep kitchens running smoothly — even when staffing is tight.

Cam shared how #Foodbuy is giving operators a clearer look at costs, helping teams cut waste and focus on what really matters: creating great guest experiences.

If you're trying to control expenses without cutting quality, this is a must-watch.

Great hospitality starts with confident employees. Without them, guest satisfaction—and the bottom line—suffers.

That's why I hosted a Hotel Business Hot Topics roundtable with: 👉 Eric Rubino – Chief Operating Officer/Principal, extreme hospitality

👉 James Carroll – CEO, Crestline Hotels & Resorts

👉 Jessica Lee – Global Officer, Talent Acquisition + Associate Development, Marriott International

👉 Melissa Burghardt – CEO, Axonify

We explored how #technology, #training, and empowerment come together to build operational agility and deliver better guest experiences.

Here's what stood out: ✔️ Empowerment only works if leaders back employees' decisions, not punish them for trying ✔️ Microlearning and daily reinforcement create lasting confidence on the front line ✔️ Hiring must focus on personalities and potential, not just experience ✔️ Tech should remove friction so associates can spend more time with guests ✔️ Purpose and variety matter to Gen Z and the generations coming next

Hospitality thrives when associates feel trusted, supported, and inspired. Give people the tools, the training, and the freedom—and they'll give guests unforgettable experiences.

🙏 Thanks to Axonify for making this conversation possible.

When the market gets wobbly, some run scared — others lean in. For #NoVacancyNews, I spoke with Doug Rigoni of West Coast Hospitality and Mark Hope of Coast Hotels at The Lodging Conference to explore how uncertainty is creating real opportunity across the West Coast and Canada.

We talk about RevPAR trends, risk-taking mindsets, and why tertiary markets are struggling while primary cities still show promise. From Hawaii to Whitehorse, these operators are thinking differently — and that's where the growth is. #hospitalitystrategy #hoteldevelopment

🎧 Key takeaways: • Doug sees uncertainty as a signal for opportunity — not retreat • West Coast RevPAR is down, but new deals are emerging in California, Oregon, and Hawaii • Coast Hotels spans from San Diego to Anchorage, with Canada in the middle • Canadian travelers stayed local in 2025, boosting domestic occupancy and rate • Growth in Canada is strongest in primary and secondary cities — tertiary markets are hurting • Coast is eyeing Whitehorse for expansion, proving small markets still matter

💡 Special thanks to my friends at Unifocus — technology that drives value. Visit Unifocus.com to see how smarter labor and operations tools can transform your bottom line.

What if your hotel stay felt like a backstage pass?

In this episode of #NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Oscar Serrano of UMusic Hotels about how Universal Music Group is transforming hospitality into a full-blown entertainment ecosystem.

From a 1945 theater at the heart of their Madrid flagship to genre-personalized guest experiences, this isn't your typical luxury hotel.

They explore how music drives design, revenue, and community — and why the room is just one part of the journey.

🌐 Explore benchmarking insights at HotelData.com from our sponsor Actabl

📌 What you'll learn:

• Why UMusic Madrid is a theater with a hotel — not the other way around

• How music is embedded in every space, from rooftop to retail

• Why open-door hospitality is key to local engagement and revenue

• How UMusic is scaling globally — with or without hotel rooms

• What Oscar learned from launching the first property — and what's next

👍 Like, comment, and subscribe for more conversations that challenge the status quo in hospitality.

#experientialtravel #hospitalityinnovation #music

Tough times don't mean you stop having fun.

That's what Dina Belon, President of Staypineapple Hotels, reminded me for #NoVacancyNews during the The Lodging Conference. She's navigating rising costs, labor challenges, and market uncertainty — but with her trademark optimism and energy intact.

Here's what I loved from our conversation: 👉 Don't panic — stay focused. Hospitality is cyclical, and the goal is to adapt without losing your cool. 👉 Stay close to your guests. Dina's team launched a hyper-personalization project that captures guest preferences and turns them into tailored experiences. 👉 Move fast. Her team can spin up a marketing campaign in 24 hours — because reacting in real time drives RevPAR and brand loyalty. 👉 Keep hospitality fun. If you're not enjoying what you do, you're in the wrong business.

Staypineapple is proving that creativity and culture can be serious business tools — and that joy can be a strategy.

🙏 Thanks to Entegra, helping hotels tap into the power of GPOs to save money and boost profitability. Learn more at EntegraPS.com.

Las Vegas is evolving from a gaming town into one of the world's premier sports destinations — and MGM Resorts International is leading the charge. In this interview, Lance Evans, SVP of Sports & Partnerships at MGM Resorts, explains how:

⚾ The arrival of Major League Baseball will transform the Las Vegas calendar.

🏒 The success of the Golden Knights, Raiders, and Aces unlocked a new era of major league sports.

🏟️ MGM's position in the "Golden Triangle" creates unmatched opportunities for fans and visitors.

🏎️ Formula 1 and other global events elevate Las Vegas to an international stage.

🎶 Sports partnerships fuel not only ticket sales, but food, beverage, entertainment, and loyalty experiences.

This MGM Resorts International series is brought to you by Uniguest, whose Hotel Hub solution connects the guest journey to your messaging and branding. Learn more at uniguest.com.

#MGMResorts #HospitalityLeadership #LasVegas #Sports #Hotels

Management companies don't always get top billing in deal conversations… but they should.

At The Lodging Conference, I sat down with Mark Crisci, Principal & Chief Investment Officer at Azul Hospitality, to dig into the real role management companies play in transactions—especially in a slow market.

Here's what stood out: 👉 With deal flow down, management changes are often triggered by lender involvement rather than new owners. 👉 Azul approaches every potential takeover carefully. If the current operator's performing well, they say so. If it's broken, they explain exactly how they'll fix it. 👉 Mark stressed the high stakes of inheriting someone else's problem without a smart strategy. 👉 Selectivity matters more than ever—Azul aligns only with ownership groups that share their philosophy. 👉 And on a personal note, Mark opened up about the two scariest moments of his career: the death of a mentor and leading through early COVID. Both tested him. Both made him stronger.

This conversation is a sharp reminder that operations drive performance, and choosing the right management partner can make or break a deal.

🙏 Thanks to our friends at Unifocus — technology that drives value and makes better workforce management possible. Learn more at Unifocus.com.

Saudi Arabia is building one of the most ambitious #hospitality and #tourism projects in the world—and Jerry Inzerillo is leading it.

On No Vacancy Live, Anthony Melchiorri and I spoke with Jerry, CEO of the Diriyah Gate Development Authority, about the $64B master plan to transform the birthplace of the Kingdom into a cultural destination with 42 new hotels, 1,000 shops, and a fully walkable heritage city.

Here's what stood out: 👉 The project has already welcomed 4 million visitors since reopening the UNESCO site in 2019 👉 Tourism's share of Saudi GDP grew from 3% to 5% in just a few years—with a goal of 10% by 2030 under Vision 2030 👉 50,000 workers are on-site daily, and 39% of the staff are women—part of a major workforce shift 👉 By 2030, Saudi Arabia will host the World Expo, and in 2034, the World Cup

Jerry's message was simple: "All are welcome. Come see for yourself."

This conversation was a masterclass in vision, authenticity, and communication—and a glimpse into how Saudi Arabia positions itself for the next century.

🙏 Thanks to our advertiser Actabl. Benchmark your performance this budget season at HotelData.com.

Margin pressure. Rate uncertainty. Shifting investor expectations. Welcome to 2026 planning season.

During The Lodging Conference, I spoke with David Duncan, President & CEO of First Hospitality, and Marissa Ballan, Chief Investment Officer, about how their team approaches the next phase of the hotel cycle — with discipline, data, and confidence.

Here's what stood out: 👉 First Hospitality has spent months renegotiating contracts and sharpening cost control to offset margin compression. 👉 The company's revenue management and analytics platform helped 76% of its hotels grow share last month—even longtime assets. 👉 Investors see 2025–2026 as a transition period, with falling rates expected to unlock real opportunity in Q1. 👉 Marissa's focus: expanding capital partnerships and attracting institutional investors to fuel growth. 👉 David's focus: building culture through authentic service, not scripted soundbites.

They summed it up perfectly: Control what you can. Focus on people. Build transparency and trust.

🙏 Thanks to our friends at Entegra, the world's leading group purchasing organization. Tap into GPO power to save money and strengthen operations at EntegraPS.com.

Technology shapes the industry — but humanity defines it.

At The Lodging Conference, I spoke with Eric Rubino and Ryan Alpert of Extreme Hospitality about how hotel leaders can balance technology, fundamentals, and human connection to stay grounded in an unpredictable market.

Here's what stood out: 👉 Deals are harder to pencil out, so success depends on discipline and daily fundamentals. 👉 Conferences like this one help leaders share ideas, gauge sentiment, and stay realistic—not overconfident or pessimistic. 👉 Great hotel companies use tech to empower people, not replace them. Data informs decisions, but heart drives hospitality. 👉 Extreme Hospitality invests in training and empowerment, teaching rising leaders how to think critically and act confidently, not just follow a playbook. 👉 Guests still crave authentic experiences and human connection—and that's what keeps hotels from becoming commodities.

As Eric said: "We're not in the business of just selling a room. We're in the business of delivering an experience."

🙏 Thanks to our friends at Unifocus—technology that drives value for hotels. Learn how they help operators improve labor efficiency and guest satisfaction at Unifocus.com.

Hospitality pros are feeling the headwinds — but also something else: cautious optimism. For #NoVacancyNews I spoke with Brittney Jones of Brittain Hotels & Resorts to find out what owners are really thinking. From interest rate shifts to #hotel brand reinventions to economic headwinds, we get into the mindset behind the moves.

We discuss the emotional fatigue that’s driving hope, the surge in independent hotel strategies, and why experiential travel isn’t just a buzzword — it’s the new baseline. If you’re navigating Q4 with grit and strategy, this one’s for you.

💡 Special thanks to my friends at Entegra — if you're still overpaying, you're doing it wrong. Visit Entegraps.com and get serious about saving.

🎧 Key takeaways:

Brittney says owners are cautiously optimistic about Q4 and 2026
Emotional exhaustion is fueling a desire for momentum
New brand launches are leaning into memory-making over material perks
Independenthotels are gaining traction — and major brands are watching
Brittney shares how Brittain Hotels is adapting to the shift
I remind us: if we survived COVID, we can handle anything

Budget season feels tighter—and more uncertain—than ever.

At The Lodging Conference, I spoke with Joseph Bojanowski, President of PM Hotel Group, about how he’s tackling budgeting, inflation, and a confusing economic outlook heading into next year.

Here’s what stood out:

👉 Hotels can’t control government shutdowns, tariffs, or global politics—but they can control performance delivery.

👉 Joseph’s team focuses on guest experience and value—if the stay feels worth more, guests are willing to pay more.

👉 Group business shows real strength, with Q1 and Q2 bookings up 107% year over year, driven by strong event demand.

👉 Even as uncertainty grows, consumer travel remains resilient, especially across leisure and group segments.

👉 The path forward? Focus internally—on what you can control, and make every guest interaction count.

Joseph summed it up perfectly: “Performance, performance, performance.”

🙏 Thanks to Unifocus , the leader in workforce optimization and labor management technology. They help hotels boost productivity and employee engagement while improving the guest experience. Learn more at Unifocus.com

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Leading a new company doesn’t start with a strategy—it starts with trust.

At The Lodging Conference, I spoke with Ben Perelmuter, President & CEO of Remington Hospitality, about how he’s shaping the company’s culture, building his leadership team, and staying focused on what matters most: property performance.

Here’s what stood out: 👉 Trust takes time. Ben already knew many on his team, which gave him credibility on day one—but he knows leadership means earning it every day. 👉 He built his executive foundation fast, hiring Jason Krull as COO and Corey Chambers to lead revenue and sales—two people he’s worked with before and deeply trusts. 👉 Their chemistry creates a “one plus one equals three” effect—moving faster because they share shorthand and alignment. 👉 With RevPAR growth slowing and cost pressures rising, Remington focuses on execution, group business, and performance at the property level.

Ben’s philosophy is simple: focus on the fundamentals, hire people you trust, and build from the ground up—one brick at a time.

🔗 Watch the full conversation: [Insert link]

🙏 Thanks to Entegra, the leading group purchasing organization helping hotels save money and strengthen operations. Learn more at EntegraPS.com.

We gave control of our hotel inventory away once before. Let’s not do it again. At The Lodging Conference, I spoke with Jeff Wagoner, President and CEO of OUTRIGGER Hospitality Group for hashtag#NoVacancyNews, about how hashtag#AI is reshaping hotel search, discovery, and distribution — and what hoteliers must do to stay in control this time. Jeff drew a clear line between the post-9/11 OTA era and what’s happening now with generative AI. Back then, the industry leaned on online travel agencies for visibility and lost direct connections with guests. Today, agentic AI tools like ChatGPT could either hand that power back to hotels—or repeat the same mistake. Here’s what Jeff shared: 👉 AI isn’t just about asking questions—it’s about how search renders your brand in a conversational environment. 👉 Hotels must feed accurate, high-quality data into AI systems to ensure they show up first. 👉 Understanding geo-based and algorithmic search will soon matter as much as SEO once did. 👉 Operators that invest early will save on distribution costs and regain control of guest relationships. Jeff’s message was clear: The AI era is another inflection point for hashtag#hospitality. Get educated now — or risk falling behind. Thanks to our friends at Unifocus for sponsoring this video. Unifocus , technology that drives value, visit them at Unifocus.com

Tonight we have David Bowman, EVP at NewGen Advisory is here to advise Glenn, Craig, Producer Dave and Doctor Producer Suzanne on how not to screw up a happy hour podcast. Our guess: It doesn't work.

Hotel owners lose money every day on purchasing inefficiencies. AI can change that.

On No Vacancy Live, I spoke with Charles Oswald, CEO of Aperture Hotels, and Ryan Zaucha, Director of Strategic Partnerships at Reeco, about how technology transforms purchasing into profit.

Here’s what we uncovered: 👉 Tariffs and supply chain shifts push costs higher—but AI can build the optimal purchasing basket in real time 👉 Reeco’s platform breaks down silos between GPOs, broadliners, and direct agreements to deliver live data, not outdated quarterly reports 👉 Pre-coded invoices and allocations save GMs 8–10 hours a week, freeing them to focus on guests instead of paperwork 👉 Even small items matter—one hotel saved $5,000 a year on cranberry juice just by following optimal purchase guidance

Charles and Ryan showed how hoteliers can hit the “easy button” for purchasing while gaining visibility, compliance, and serious savings.

🔗 Watch the full episode: [Insert link] 🌐 Learn more about Reeco: www.reeco.com 🌐 Learn more about Aperture Hotels: www.aperturehotels.com

Labor shortages are hitting #hospitality kitchens hard—and it’s not just about headcount. For this #NoVacancyNews, I talk with Franke Jones, senior culinary consultant at Food Buy, about how aging kitchen teams and lack of incoming talent are creating a slow-motion crisis.

We break down actionable strategies to help short-staffed kitchens stay productive:

• Smart procurement to reduce prep time

• Menu rationalization for better cross-utilization

• Streamlining SOPs across outlets

• Chef-led consulting that actually understands your pain points If you’re running a resort, #hotel, or restaurant and feeling the #labor squeeze, this episode is your playbook for doing more with less—without burning out your team.

🔔 Subscribe for more hospitality insights and real-world solutions.

McKibbon Hospitality celebrates 100 years in business—and President Bruce Baerwalde joined hosts Glenn Haussman and Dr. Suzanne Bagnera on No Vacancy Live to share how the company continues to thrive. In this episode:

✔️ How McKibbon grew from operating Piggly Wiggly grocery stores to nearly 100 hotels

✔️ Why a culture of trust and “family” keeps associates engaged for decades

✔️ The strategy behind dual-branded hotels and Florida growth markets

✔️ The role of #extendedstay in the development pipeline

✔️ How McKibbon invests in innovation and prepares for its next century Bruce’s 30-year career with McKibbon highlights the power of culture, consistency, and visionary leadership in #hospitality.

🙏 Sponsored by Actabl — benchmark your performance this budget season at HotelData.com .

👍 Like, share, and subscribe for more insights into #hotelculture, #extendedstay, and hospitality leadership.

Hotel owners face pressure from rising costs, subdued RevPAR growth, and a challenging deal environment. But opportunities still exist.

In this episode of No Vacancy Live, Glenn Haussman and Dr. Suzanne Bagnera talk with Paul Sacco, Chief Growth & Development Officer at PM Hotel Group, about how owners can adapt and thrive.

You’ll learn: ✔️ How margin pressures—insurance, labor, utilities—impact operations ✔️ Why family offices and high-net-worth buyers move into #hospitality real estate ✔️ How PM Hotel Group’s Modus division drives growth in #lifestylehotels and #wellness projects ✔️ Why balancing technology with human connection ensures long-term success ✔️ How owners uncover deals through relationships, management partners, and resilience

🌐 Learn more about PM Hotel Group: [Insert link] 🌐 Explore benchmarking insights at HotelData.com from our sponsor Actabl

👍 Like, share, and subscribe for more insights on hotel ownership, development, and strategy.

Jonathan Falik is CEO at JF Capital Advisors. We advised him that if he wants to keep his capital he shouldn't join myself, Craig, Producer Dave and Dr. Producer Suzanne for some cocktails and laughs to kick off the weekend.

Guests want authentic stays — not cookie-cutter hotels or hidden cleaning fees. Craft lodging delivers, and Mark Reichle, CEO of Select Registry joins Glenn Haussman and Dr. Suzanne Bagnera on No Vacancy Live to explain how.

What you’ll learn:

✔️ Why Select Registry properties combine independence with quality standards

✔️ How innkeepers create authentic #hospitality connections with guests and communities

✔️ Why travelers value craft lodging for experiences they can’t find at large #hotels

✔️ How technology can enhance service without replacing human warmth From lovingly restored historic inns to oceanfront escapes where whales play in the cove, Select Registry properties provide travelers with unique #travel experiences rooted in passion.

🌐 Explore properties: www.selectregistry.com

🌐 Get benchmarking insights at HotelData.com from our sponsor Actabl 👍 Like, share, and subscribe for more conversations about authentic hospitality.

Chefs don’t just cook, they create experiences. And when you’re serving meals on a yacht or private estate, the stakes get even higher.

On No Vacancy Live, Dr. Suzanne Bagnera and I spoke with Adrienne Gang—yes, from Below Deck and now program developer at FIU Chaplin School of Hospitality. Adrienne designed a groundbreaking course that prepares chefs to thrive in the #yachting, #privateestate, and #hospitality sectors.

Here’s what stood out: 👉 Success requires relentless attention to detail — from dietary needs to guest preferences. 👉 Flexibility defines the role — you might cook, source ingredients in port, or even help dock the vessel. 👉 Transferable skills matter — whether you serve millionaires, disaster relief workers, or festival guests, treat everyone like VIPs.

Adrienne’s program bridges the gap for chefs moving into private service, offering the guidance she wished she had 20 years ago. If you’re a culinary pro looking for adventure —or a way to elevate your skills — this course delivers.

🌐 Learn more about the FIU course: https://hospitalityexed.fiu.edu/courses/luxury-culinary-operations-logistics-for-yachts-and-estates/

Special thanks to Actabl for supporting the show. Benchmark your performance this budget season at HotelData.com.

Hospitality Pirate Chris Baggett joins Glenn, Craig, Dave and Suzanne for some yo ho hos and a bottle of rum to kick off the weekend. Join us for a cocktail and some laughs!

Extended stay dominates today’s #hospitality development pipeline—and I spoke with Bruce Ford, SVP at Lodging Econometrics, on No Vacancy Live to break it down.

Here’s what we covered: 👉 Developers signed 39% of all new hotel projects as extended stay brands 👉 34% of rooms in the pipeline belong to extended stay 👉 Franchise giants like Marriott, Hilton, and IHG push new prototypes that reshape #hotelconstruction 👉 Dual-brand projects and smaller footprints spread into secondary and tertiary markets

Bruce showed how #extendedstay continues to grow quickly while financing delays and shifting economic conditions force developers to adjust timelines.

If you invest, develop, or operate hotels, you need to know where this wave is heading.

🔗 Watch the full episode: [Insert link] 🌐 Connect with Bruce’s team at Lodging Econometrics on LinkedIn

Big thanks to Actabl for supporting the show. Benchmark your performance this budget season at HotelData.com.

The latest Hotel Business Hot Topics session, “Optimize and Automate Your Procurement to Fuel ROI,” in partnership with Entegra, explored how hotel operators are balancing rising costs, supply chain volatility and guest expectations, while using technology and strategic partnerships to strengthen operations.

Moderated by Glenn Haussman, founder/host, No Vacancy Live podcast, the panel included Lisa Carlson, SVP, operations, Remington Hospitality; Lars Schrader, VP, operational strategies, Atrium Hospitality; Jennifer Viccellio, senior director, procurement services – account initiatives and development, Choice Hotels; and Jeffrey Simmons, VP, supply management, hospitality, Entegra/Sodexo.

Enjoy this bonus show!

Not every career starts with the corner office — Mike Neubecker shares with #NoVacancyNews his story from hourly front desk clerk at MGM Grand back in 1993 to President & COO of MGM Grand, New York-New York, and Excalibur. That's three of the most iconic #MGMResorts properties on the Las Vegas Strip!

In our conversation, Mike shared insights on:

🏨 How he rose from the front desk to running three megaresorts. 📲 The future of guest experience — from mobile check-in to real-time service tech. 🎭 Why immersive entertainment and partnerships like MGM x Netflix are redefining dining and nightlife. 🥊 MGM Grand’s boxing legacy, sports-driven growth, and the importance of conventions to Las Vegas. 💡 His #HospitalityLeadership advice to the next generation: raise your hand for opportunities, invest in networking, and learn to lead people — not just tasks.

Hospitality is an industry built on growth, reinvention, and opportunity — and Mike’s story proves you can start anywhere and go everywhere.

A huge thanks to Uniguest for making this series possible. Their Hotel Hub solution connects the guest journey to your messaging and branding. Please check them out at uniguest.com.

This is part two of a five-part series on the executives shaping the future of MGM Resorts International.

Available Now: Bill Hornbuckle, CEO and President of MGM Resorts International: https://novacancynews.com/from-bartender-to-ceo-of-mgm-resorts-bill-hornbuckle-interview/

Coming soon: • Lance Evans, SVP Sports and Partnerships on how sports are changing Las Vegas and the upcoming arrival of baseball • Sarah Rogers, SVP of Corporate Finance, on how a major company like MGM Resorts thinks about investment, refinancing, structuring deals and entering Osaka Japan • John Flynn, SVP of Global Security and Aviation – What it takes to create an amazing and seamless F1 race experience in November.

I spoke with Suraj Bhakta, CEO & Chief Legal Officer of NewGen Advisory, for #NoVacancyNews about what’s really happening in today’s hotel market.

Suraj broke down why #PIPs have become one of the biggest roadblocks in #hospitality deals—lenders reluctant to fund them, costs rising, and brands sometimes using them as leverage in negotiations.

We also covered: 👉 How #inflation and tariffs are driving unpredictability in construction and operations 👉 Why the gap between buyer and seller expectations is slowing transactions 👉 The importance of being realistic about asset value before going to market

Suraj’s advice to owners? Run the numbers as if you were the buyer. If it doesn’t pencil for you, it won’t pencil for anyone else.

A timely, no-nonsense look at hotel transactions in today’s environment.

🔗 Watch the full episode: [Insert link] 🌐 Learn more at newgenadv.com

Special thanks to Actabl for supporting the show. Benchmark your performance this budget season at HotelData.com.

Thrilled to join Dr. Suzanne Bagnera on No Vacancy Live as we caught up with our longtime friend Leora Lanz, author of Developing Your Marketing Mindset: Real World Lessons from Hospitality.

Leora has spent more than a decade teaching at Boston University, blending consulting expertise with case studies to prepare the next generation of #hospitality leaders. She reminded us why every business needs a marketing mindset—and why adopting a #hospitalitymindset is just as important.

Some takeaways that stood out: 👉 Critical vs. strategic thinking — #criticalthinking helps us analyze deeply, while strategic thinking ensures insights actually shape long-term plans. 👉 Authenticity matters — customers quickly see through surface-level “green” or “wellness” claims. Real impact starts with culture. 👉 Marketing with meaning — connecting authentically around wellness, sustainability, and community drives loyalty and profitability.

Leora’s book is filled with stories, case studies, and even scorecards to help leaders put these lessons into practice. Highly recommend it.

🔗 Get the book: Buy it here

Special thanks to Actabl for supporting the show. Learn more at www.Actabl.com.

None

No guest, just unadulterated Glenn, Craig, Dave and Suzanne joins from the road... literally!

This story is living what I have been preaching: Keep humanity in hospitality. At Saint John’s Resort outside Detroit, they’re all in on this concept; and a whole lot more.

Kevin Doyle, COO of the Pulte Charitable Family Foundation, and longtime friend of the show Chris Green, President of Humanitarian Hotels share their story, and it blew me away.

This isn’t just another #luxuryresort. Here’s what makes it different: 100% of hotel profits go to charity. Every wedding, golf outing, or stay directly supports local communities, global causes, and provides jobs for people with intellectual and developmental disabilities.

In just the last two years, they’ve given more than $6 million to nonprofits in Detroit alone—and millions more worldwide. It’s living proof that hospitality can be a force for good.

One striking moment: even a simple lunch choice has impact, with proceeds feeding families in need around the globe. Guests aren’t just enjoying an event or a stay—they’re creating meaningful change.

How do you think hotels (or any business) can build more purpose into their model while still delivering world-class experiences?

Special thanks to our advertiser: 👉 Actabl gives you the power to profit. Visit Actabl.com to explore tools that drive performance and benchmarking insights for budget season and beyond.

On the latest No Vacancy podcast, Anthony Melchiorri and I had a great conversation with Blair Wills, CEO of StepStone Hospitality, and Michael Broadhurst, COO of StepStone Hospitality.

StepStone has grown from a single property in 2007 to a 30-hotel portfolio today—and they’re at that critical inflection point where management companies have to decide if they’re going to stay lean or scale up.

We dug into some big topics: 👉 Why GMs are really the CEOs of their hotels 👉 The tough balance between owner expectations and on-the-ground realities 👉 How tech only matters if it actually frees up time for guest service 👉 Why “growth from within” isn’t just nice to say, but essential for long-term success

One line that stuck with me: “We’re in a people business. It’s all about finding the right people and giving them the tools to succeed.”

That got me thinking… how are you creating growth opportunities for your teams right now? Is it about training, mentorship, new tech, or just giving them more face time with guests? Would love to hear what’s working across the #hospitality community.

Big thanks to Actabl for supporting the show! They’re helping #hotels get smarter insights and stronger profitability—and now offering benchmarking data at HotelData.com. Worth checking out as we head into budget season.

Always grateful for great conversations on #leadership in our industry.

Glenn is at a bar on Macinac Island at the Inn at Stonecliffe with longtime friend of the show Chris Green He's now President at Humanitarian Hotels which that company owns. Craig and Producer Dave are probably ealoous, but we're all having some cocktails and laughs to kick off the weekend!

Not many CEOs start their careers bartending at 18 — but that’s exactly how Bill Hornbuckle, CEO of MGM Resorts International, got his start.

In this incredible #NoVacancyNews conversation, Bill shares how he went from bussing tables at the Jockey Club to leading one of the biggest names in hospitality. We talked about:

• 🍸 Lessons learned behind the bar that shaped his leadership style. • 🎰 The evolution of Las Vegas from a Mafia-run town to the global entertainment capital. • 🏒 Why sports and entertainment are redefining the Strip’s future. • 🌍 MGM’s ambitious global projects, including Japan’s $12.5B Osaka resort. • 💡 His advice for young people in hospitality: be patient, be present, and be known for something.

This industry is special because #hospitality stories like Bill’s are possible. From busboy to CEO — that doesn’t happen everywhere.

I’d love to know: what’s the best “start from the bottom” story you’ve seen in hospitality?

And a huge thanks to Uniguest for making this series possible. Uniguest’s hotel hub solution connects the customer journey to your messaging and branding. Please check them out at uniguest.com.

This is part one of a five-part series we’ll be rolling out throughout the fall focused on the executives running MGM. Look out for amazing behind the scenes chats with:

• Mike Neubebcker (President of MGM Grand, NY – NY and Excalibur) on what it’s like three major integrated resorts. • Lance Evans, SVP Sports and Partnerships on how sports are changing Las Vegas and the upcoming arrival of baseball • Sarah Rogers, SVP of Corporate Finance, on how a major company like MGM Resorts thinks about investment, refinancing, structuring deals and entering Osaka Japan • John Flynn, SVP of Global Security and Aviation – What it takes to create an amazing and seamless F1 race experience in November.

I just had a fantastic conversation with Emily Wright, VP & Global Brand Leader at Hyatt, along with my buddy Anthony Melchiorri.

Emily’s been with Hyatt for nearly 20 years, and the passion she brings to the role is clear. We covered a lot of ground, but here’s what really stood out to me:

Hyatt has grown from 4 core brands to a wide-reaching portfolio—and they’re still expanding.
The launch of Hyatt Studios and Hyatt Select is about filling real gaps in the market, especially in secondary and tertiary cities.
World of Hyatt loyalty is exploding—58 million members strong and growing.
Guests have zero tolerance for inconsistency anymore. Convenience and reliability aren’t perks—they’re table stakes.

What I loved most was hearing how Hyatt balances deliberate, thoughtful growth while keeping guest experience at the center.

Do you think Hyatt’s careful growth strategy gives them an advantage—or is the race to scale moving too fast for anyone to stay methodical?

Special thanks to our advertiser: 👉 Actabl gives you the power to profit. Visit Actabl.com to explore tools that drive performance and benchmarking insights for budget season and beyond.

What’s really happening in the global hotel pipeline? Glenn Haussman sits down with Bruce Ford, SVP at Lodging Econometrics, to break down the numbers, trends, and transformations shaping hospitality development worldwide.

From luxury’s evolution into intimate, multi-gen-friendly resorts to the rise of dual-brand properties and strategic conversions, this episode delivers insights that matter to owners, developers, and hospitality pros alike.

Special thanks to our advertiser: 👉 Actabl gives you the power to profit. Visit Actabl.com to explore tools that drive performance and benchmarking insights for budget season and beyond.

🔍 #novacancynews #hospitalitydevelopment

🔑 Key Highlights:

📈 430,000+ rooms expected to open globally in 2025—what that means for the industry
🏨 Luxury redefined: smaller footprints, integrated villas, and private residences
🧩 Membership models and branded residential offerings gaining traction
🏗️ Upper Upscale and Upscale growth across continents, with dual-brand formats thriving
🔄 Conversions surge as aging inventory hits critical renovation cycles
🌍 Top global markets for new construction—China, Dallas, Orlando, and more
🎡 Disney’s expansion and Epic Universe’s ripple effect on Orlando’s hotel scene

New Orleans isn’t just about beignets and brass bands—it’s a test case for how hotels handle unpredictable demand. I spoke with Ken Jacques, GM of Le Meridien New Orleans, which is operated by Stonebridge, about how he’s planning for 2026 and what it really takes to run a hotel in a city built on events.

Here’s what stood out:

Hotels can’t just copy last year’s budget — they’re recalibrating daily
Events like Mardi Gras, Jazz Fest, and UFC change everything for revenue planning
Instinct plays as big a role as spreadsheets when forecasting demand
International travel remains a wild card that could shake up results
New Orleans is seeing its cleanest, safest stretch in decades—and that’s great for business

Ken pulls back the curtain on hotel strategy giving me new perspective on how leaders adapt in real time.

Special thanks to Actabl: Actabl gives you the power profit. Visit them at Actabl.com.

#NoVacancyNews #Hospitality

What’s shaping the future of hotel development beyond the U.S.? In this hashtag#NoVacancyNews, Bruce Ford of Lodging Econometrics and I break down the latest pipeline data across EMEA—and what it means for owners, operators, and investors. 🔑 Key insights: Why conversions are becoming the biggest story in Europe after a decade of limited activity How unique land and building lease structures shape hotel development in cities like London and Monaco The latest Middle East mega-projects, from Riyadh to Cairo, and the realities behind ambitious tourism ministry targets Emerging opportunities in markets you might not expect—plus which regions are poised to outperform the U.S. in operating performance How global brands are reshaping portfolios with apartments, extended stay, and upscale prototypes Special thanks to our advertiser Actabl — Actabl gives you the power to profit. Visit them at Actabl.com

How can hospitality education keep pace with the evolving workforce, shrinking attention spans, and the rise of AI? In this #NoVacancyNews, I’m joined by Dr. Suzanne Bagnera and Dr. Peter Ricci. We’re tackling one of the most pressing issues in our industry: attracting and preparing the next generation of hospitality leaders.

🔑 What we cover:

Why enrollment in hospitality programs is dropping—and what that means for the industry
How AI is reshaping hospitality education and operations (and how students are learning to use it)
The permanent shift toward online learning and flexible work experience requirements
Why hospitality careers go far beyond hotels & restaurants—think cruise lines, casinos, finance, and even marine biology
The critical role of soft skills like communication and storytelling in today’s data-driven world

Special thanks to Actabl for supporting this conversation. Actabl gives you the power to profit. Visit them at Actabl.com.

👉 Join us for insights that challenge assumptions, spotlight opportunities, and show why hospitality is still one of the most rewarding career paths.

From Aspen in the 1970s to Maui today, CoralTree Hospitality has been shaping the residential resort and vacation rental space long before it was trendy. In this #NoVacancyNews, Glenn and Anthony sit down with Mike Cuthbertson, Managing Director of the CoralTree Residence Collection, to talk about:

How CoralTree blends hospitality standards with vacation rental flexibility
The unique challenges of managing hundreds of individual owners (and their opinions)
Creative strategies to get homeowners to invest in upgrades
The tech innovations transforming revenue management and guest experience
Why consistency of experience matters more than identical rooms
The relationships that keep guests coming back for generations

If you’ve ever wondered what it takes to profitably operate luxury vacation rentals while keeping owners happy and guests coming back, this one’s packed with insights.

Special thanks to Actabl for powering this episode. Visit HotelData.com for benchmarking insights to boost your 2025–2026 performance.

The Peabody Memphis is more than a luxury hotel — it’s a living piece of history. From its famous duck march to welcoming presidents and celebrities, this property continues to set the standard for Southern hospitality.

In this episode, I talk with Doug Browne, President of The Peabody Memphis, about what it takes to run a century-old icon while keeping it fresh and profitable.

💡 What you’ll learn:

How a 25-year rolling capital plan preserves the hotel for future generations
The behind-the-scenes story of a $30 million renovation
Why a small change to the lobby bar delivered outsized financial results
Renovating challenges in a 100-year-old building (with some surprising discoveries!)
Doug’s advice for the next generation: play the long game in hospitality

🎯 Special thanks to our sponsor: Actabl gives you the power to profit — visit Actabl.com

🔔 Subscribe for more conversations with leaders shaping the future of hotels.

Asia Pacific is driving nearly half of the world’s hotel construction — but the trends look very different when you separate China from the rest of the region.

I’m joined by Bruce Ford, SVP at Lodging Econometrics, to break down the numbers and explain what they mean for the hospitality business.

💡 What you’ll learn in this episode:

Why China is finally seeing a wave of upscale and boutique hotels

The scale of new projects in India, Vietnam, and Thailand

How pandemic-delayed projects are now entering the market

The rise of conversions in Asia Pacific for the first time

Why the assumption that “new construction is dead” is completely wrong

🎯 Special thanks to our sponsor: Actabl gives you the power to profit — visit Actabl.com

🔔 Subscribe for more insights into hotel development, investment, and operations.

Boutique hotels are more than just design statements — they’re lifestyle-driven businesses that can transform communities and create powerful guest loyalty.

In this episode of #NoVacancyNews, Stephen Wendell, CEO of Mountain Shore Properties, talks about what makes #boutiquehotel projects work — and how his company approaches development in unique markets.

📌 Key takeaways: • How boutique hotels stand out in today’s competitive hospitality landscape • The role of authenticity and local storytelling in attracting guests • Why flexibility in operations is critical for independent properties • Lessons from building in both urban and resort destinations • How Mountain Shore balances financial returns with a memorable guest experience

🎯 Special thanks to my advertiser: Actabl gives you the power to profit — visit Actabl.com

Timeshare isn’t what it used to be — and that’s exactly the point. In this episode of No Vacancy Live, I’m joined by co-host Anthony Melchiorri and Jason Gamel, President & CEO of ARDA, for a fast-moving and surprisingly eye-opening discussion on the state of vacation ownership.

🏖️ Whether you’re a hotelier, investor, or curious traveler, you’ll want to hear this:

• How the reputation of timeshare has dramatically shifted — and why guests are embracing it again • The rise of branded vacation ownership: Hilton, Marriott, Wyndham, and beyond • Why prepaid ownership leads to more on-site spend and more stable revenue • How tech, loyalty programs, and demand for unique experiences are reshaping the product • Why Gen Z and millennials now make up over half of all new timeshare buyers • The hidden opportunities for hoteliers to collaborate with nearby timeshare resorts • Plus: surprising facts about international growth, maintenance fees, and what’s next for independent properties

👀 Want guaranteed occupancy, predictable revenue, and happy returning guests? This episode might make you rethink how timeshare fits into the hospitality ecosystem.

🔊 Special thanks to our sponsor: Actabl gives you the power to profit. Visit them at Actabl.com

#NoVacancyNews #HospitalityLeadership

In this episode of No Vacancy Live, Anthony Melchiorri and I sit down with Charlie Lopez, VP & Managing Director of ETC Hotels, the group behind the iconic Casa del Mar and Shutters on the Beach in Santa Monica. Together, we explore what true luxury means in today’s hospitality climate — and why it’s more relaxed, more local, and more personalized than ever.

🌴 Here’s what you’ll get from this high-level conversation:

• Why "California cool" is redefining global luxury standards • How major events like the 2026 FIFA World Cup and 2028 LA Olympics are shaping Santa Monica's future • The shift from stuffy opulence to laid-back, personalized service (and why guests expect both access and autonomy) • The power of hyper-local partnerships to enrich guest experiences • Why daily team standups are a non-negotiable in luxury operations • How ETC is thriving without a big brand flag — and why it’s freeing • Mentorship, staff training, and how to “raise people in this business” • What makes the concierge (and guest relations) your hotel's ultimate power duo

💡 Bonus: Why today’s top hoteliers are teaching staff how to think, not just follow SOPs.

🔊 Special thanks to our sponsor: Actabl gives you the power to profit. Visit them at Actabl.com

#NoVacancyNews #LuxuryHospitality

The luxury travel market isn’t slowing down — it’s evolving. At Virtuoso Travel Week in Las Vegas, I sat down with Misty Belles, VP of Global Public Relations at Virtuoso, to uncover what’s really happening in high-end travel and how hotels can adapt to meet shifting guest expectations.

📌 Key takeaways: • Virtuoso’s latest research shows 12% year-over-year growth in luxury travel for the first half of 2025 • Solo female travel is on the rise — led by women 65+ who are exploring on their own and going off the beaten path • Guests are embracing shoulder season travel with double-digit booking increases in fall • Domestic travel remains strong, keeping rates stable even amid economic uncertainty • Personal connections between advisors and hotels still drive the most memorable experiences — with tech enhancing, not replacing, the human touch • Why discounting is rarely the answer when the goal is to preserve brand value

Luxury travelers are proving to be less impacted by broader economic swings — and hotels that deliver on service and experience are well-positioned to capture this market.

🎯 Special thanks to my advertiser: Actabl gives you the power to profit — visit Actabl.com

#NoVacancyNews #LuxuryTravel

On this episode of Friday Night Audit, we welcome back the incredible Matt Hostetler, CDO at Red Roof to join us for some laughs, drinks and more. Watch at your own risk!!

📍 Myrtle Beach has more golf courses than you can count — but the real story is how former tourists are becoming full-time residents, and how hoteliers are adapting.

On this #NoVacancyNews, I speak with Patrick Norton, CMO of Brittain Resorts & Hotels, about how they’re navigating market shifts, driving demand, and building loyalty in one of the country’s fastest growing cities.

Here’s what you’ll take away: • Why #MyrtleBeach’s growth is a blessing and a challenge • How Brittain is investing in renovations and F&B to attract locals and tourists alike • What “drawbridge tourists” are — and why they matter • Creative ways to compete without dropping rates • Why email is still the king of marketing • How micro-influencers and #GenZ staff are changing the game

🎧 Bonus: Patrick shares how a simple contest for “Vacation for Life” helped generate millions in new contacts and fans.

Thanks to Actabl — Actabl gives you the power to profit. Visit them at Actabl.com.

The extended stay category just got its first-ever national ad campaigns — and Choice Hotels is leading the way. In this episode of hashtag#NoVacancyNews, I speak with Matt McElhare, VP & Segment Lead for Extended Stay at Choice Hotels International, about why now was the moment to go big on marketing, how the campaigns are shifting guest perception, and what it all means for owners and guests alike. 📌 What you’ll learn: • Why Choice launched the first-ever national ad campaigns in the hashtag#extendedstay space • The emotional insights behind “Stay in the Rhythm” for Everhome and MainStay Suites • How “The WoodSpring Way” focuses on general managers as the heartbeat of the brand • WoodSpring’s results: Over 250 open properties and 4 straight J.D. Power wins • Why guests want routine, not escape — and how extended stay delivers that • How Choice’s multi-brand strategy gives owners flexibility across economy and midscale · Plus, give Matt a little love as he has a new baby at home!!! Yay Matt and family! This isn’t just branding — it’s a shift in how the industry thinks about loyalty, consistency, and guest connection in long-term hashtag#lodging. 🎯 Special thanks to my advertiser: Actabl gives you the power to profit — visit Actabl.com

Ben Rafter, President & CEO of Springboard Hospitality, doesn’t pull punches. In this #NoVacancyNews, we get into the real conversations hoteliers should be having — not just about technology, but also leadership, workforce strategy, and making the numbers work.

We cover a ton of ground, including: • Why getting your financials out on time is a non-negotiable • How to use AI where it matters — think labor, not gimmicks • What “table stakes” really means for hospitality leaders • Building a culture of innovation without losing the human touch • Rethinking recruitment: why hospitality must sell itself harder to Gen Z • Why mid-sized operators must become tech-fluent to stay competitive • Balancing startup speed with scaled operations

Ben shares how Springboard’s merger with Hotel Equities gives them the scale to grow — without losing their edge.

💡 Thanks to my advertiser: Actabl gives you the power to profit. Visit them at Actabl.com

A&O Hostels CEO Oliver Winter shares how he built one of Europe’s largest hostel brands—and why it’s resonating with Gen Z, solo travelers, and digital nomads. From one property in Berlin to 42 locations across Europe, A&O Hostels has become a leader in affordable, sustainable hospitality.

In this episode of No Vacancy News, Glenn Haussman and Dr. Suzanne Bagnera talk with Oliver about:

✅ Why solo travel is booming—especially among women

✅ How A&O achieves an 80% lower CO₂ footprint than competitors

✅ Converting vacant office buildings into profitable hostels

✅ Building social spaces, work zones, and safety features Gen Z travelers expect

✅ Lessons from growing up in East Berlin and building with freedom in mind

🔗 Special thanks to our sponsor:

Actabl gives you the power to profit — visit Actabl.com #NoVacancyNews #HostelTravel #BudgetTravel #HotelDevelopment #Actabl

In this episode of No Vacancy News, Glenn Haussman heads to IHG’s Design Center in Atlanta to explore the evolution of Candlewood Suites, Atwell Suites, and Staybridge Suites with IHG brand leaders Karen Gilbride and Justin Alexander.

🔍 What’s inside: The $19B+ suite segment opportunity—and why IHG is doubling down

How “Smart Studios” reduce room size while maximizing functionality

Flexible layouts that help developers fit more keys per floor

Design features tailored for modern travelers, from wet bars to Zoom-ready spaces

Growth update: 6 Atwell Suites open, 50+ in the pipeline

Plus: Candlewood’s new Costa Coffee program & Staybridge’s evolution for dual-use guests

This behind-the-scenes tour breaks down how IHG is making suites smarter, more efficient, and more attractive to both guests and developers.

📣 Special thanks to our sponsor: Actabl gives you the power to profit — visit Actabl.com

👇 Watch the full walkthrough and subscribe for more hospitality insights!

#NoVacancyNews #IHG #HotelDesign #ExtendedStay #HospitalityInnovation

Edward Mady has led some of the most iconic hotels in the world. Now, he’s turning decades of experience into a leadership blueprint that blends purpose, accountability, and human connection.

In this #NoVacancyNews, Glenn and Anthony chat with the longtime GM of The Beverly Hills Hotel and author of Honing the Human Edge to talk about what it takes to build high-performing teams and lasting cultures in hospitality—and beyond.

📌 Key takeaways:

• How to build team culture by creating a sense of shared responsibility

• Why personal setbacks can fuel leadership clarity

• The role of pressure and purpose in developing emotional resilience

• A formula for guest satisfaction that puts people first—and delivers results

• Lessons from leading legendary properties like The Bel-Air, Ritz-Carlton, and Fairmont Edward’s leadership style is direct, intentional, and deeply human.

This episode offers a sharp perspective on how to lead with focus and build teams that thrive.

Special thanks to our sponsor:

Actabl gives you the power to profit — visit Actabl.com

The data is in—and it’s not just about pipeline volume, it’s about what the numbers really mean. In this #NoVacancyNews, Glenn Haussman sits down with Bruce Ford, SVP at Lodging Econometrics.

They’re breaking down the latest U.S. #hotelconstruction pipeline data and uncovering the trends shaping where and how hotels will renovate and build next.

📊 Highlights include:

• Why older hotels from 2005–2009 are driving a surge in conversions and renovations

• Which markets (Dallas, Nashville, Atlanta) are still leading #HotelDevelopment and why

• How upper midscale and extended stay are winning the development game

• Why lenders want brand certainty—and how that’s reshaping who gets funded

• The crucial role of CapEx planning in franchise negotiations and ownership decisions

• A sneak peek at 2027–2028 forecasts and what it’ll take to kickstart new construction

And yes, Vegas gets a mention (spoiler: don’t expect that new Hard Rock by New Year’s 2027).

Special thanks to our sponsor: Actabl gives you the power to profit — visit Actabl.com

Loyalty matters—but only if it’s worth something to the traveler. In this episode of#NoVacancyNews, Glenn Haussman sits down with Elizabeth Von Tersch, Senior Travel Editor at U.S. News & World Report, to reveal he just-released rankings of the best hotel rewards programs for 2025–2026. 💳 Here’s what you’ll learn: Why Choice Hotels International's Choice Privileges earned the top spot — and how guests can snag free nights in just 9 stays Which brands are offering perks sooner (some at just 10 nights, vs. 25+ elsewhere) What makes Hyatt's World of Hyatt a standout for both luxury and value-focused travelers Why Alaska Airlines continues to dominate airline loyalty — 11 years and counting How travelers are shifting toward right-now rewards vs. long-term status chasing As loyalty programs evolve, smart hoteliers—and smart travelers—are recalibrating what real value looks like. Special thanks to our sponsor: Actabl gives you the power to profit — visit Actabl.com Visit NoVacancyNews.com

Friday Night Audit champion Kate Burda rejoins to go toe to tow with Glenn, Craig and Producer Dave. Join us for soem happy hour fun and laughs as we kick off the weekend!

From awkward dress codes to overstuffed agendas, meetings needed a reset — and Hilton listened. On this episode of#NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Kelly Knowlen, VP of Sales Engagement & Special Events at Hilton, about how her team is rewriting the rules of modern events based on feedback from 10,000+ attendees. 📋 What you’ll take away: • Why#GenZ isn’t “fragile”—they’re just honest about what makes a good event • Why#Hilton dropped general sessions and added etiquette training (yes, really) • How showing menus in advance and designing "networking menus" (no spinach!) is changing the game • The shift from breakout rooms to “learning labs” like pizza-making and putting greens • A sneak peek at what’s coming to the newly restored Waldorf Astoria NYC 💡 If you plan meetings, attend them, or just hate guessing what “resort casual” actually means, this one’s worth your time. Special thanks to our sponsor: Actabl gives you the power to profit — visit Actabl.com

With new labor mandates, interest rate pressure, and legal complexity at an all-time high, hotel development is no longer a game of instinct — it’s about precision.

In this episode of #NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Guy Maisnik, Vice Chair of the Global Hospitality Group at Jeffer Mangels Butler & Mitchell, about what today’s hotel owners need to understand to stay profitable in a shifting marketplace.

📌 Key insights include:

Why operators must stress-test financials with wage hikes reaching $30/hour by 2028
How asset managers and ownership alignment can make or break a property
The legal implications of America’s evolving hospitality labor laws
Where foreign capital is flowing — and why EB-5 is back in a big way
What asset types (hello, airport hotels and extended stay) are winning in uncertain times
And the #1 question new investors should ask — but usually don’t

Whether you're building your first hotel or restructuring your fifth, this is a masterclass in what separates smart deals from costly missteps.

Special thanks to our sponsor: Actabl gives you the power to profit — visit Actabl.com

Midscale doesn’t mean middle of the road — and IHG Hotels & Resorts is proving that with two rising stars: Avid Hotels and Garner. In this special hashtag#NoVacancyNews tour, Glenn Haussman visits hashtag#IHG Hotels & Resorts' Design Center in Atlanta with Karen Gilbride, VP of Brands for avid, Garner, and Atwell Suites. They walk through real model rooms, explore growth strategies and hashtag#HotelDevelopment, and reveal why these brands are resonating with both travelers and owners. 💡 Key takeaways: Avid’s “basics done exceptionally well” approach—and how it’s outperforming the market with RevPAR growth double the industry average Garner’s flexible conversion model that lets owners invest only where needed, without compromising guest experience How IHG’s design and support make it easier to move fast—whether you’re building new or repositioning an asset Why consistency, comfort, and clean design are winning with guests across the U.S., Canada, and Mexico This is brand development with purpose—and performance to match.

It’s not about thread count—it’s about people.

On #NoVacancyNews, Glenn Haussman and Anthony Melchiorri chat with hospitality consultant and author Kate Buhler, whose career has taken her from the world’s most iconic hotels to coaching today’s front-line staff and executives.

🔍 Topics that matter:

Why today’s luxury service challenge is more about managers than guests
The real impact of tech and AI—and why guests still crave a human touch
Why and how elegant upselling can feel like #hospitality, not a hustle
The problem with staffing algorithms and how they’re killing team culture
How top-performing hotels are balancing profitability with purpose
Smart strategies for building confident, emotionally connected staff

💬 Plus: Hilarious war stories, heartfelt moments, and hard truths about what’s working—and what’s not—on hotel floors today.

Special thanks to our advertiser: Actabl gives you the power profit — visit Actabl.com

What happens when you merge the top two players in hotel tablet tech? According to Kevin Bidner, CEO of hashtag#HCN, it’s a hospitality tech revolution. In this hashtag#NoVacancyNews, Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder partnerships • A first look at the concierge AI platform that provides personalized city itineraries, restaurant bookings, and more—right from the guestroom and into your pocket • How HCN is bringing back a sense of personal service once reserved for five-star stays, now powered by scalable technology • Why Bidner believes this is “the biggest thing in the travel industry ever”—and what it means for hotel operators and profitability

Forget everything you thought you knew about hotel tech. On #NoVacancyNews, Glenn and Anthony chat with Bright Hotel Group CEO Deniz Dorbek Kocak about how her team is rewriting the rules of hospitality through integrated technology, curated design, and authentic guest connection.

💡 What you’ll hear about:

The Bright Group’s evolution from tech firm to hotel operator—and why that shift matters
How self-check-in kiosks and lean teams improve margins without compromising guest service
Why tech should feel invisible yet powerful — especially for Gen Z and Millennial travelers
Personalization that actually works: blending anticipation with simplicity and authenticity
Building a hotel brand that speaks to neighborhood culture, not just corporate standards
Breaking the 250-room barrier: can large hotels still offer true customization?

✨ Special thanks to our sponsor Actabl – Actabl gives you the power to profit. Visit Actabl.com to learn more.

What happens when you merge the top two players in hotel tablet tech? According to Kevin Bidner, CEO of #HCN, it’s a hospitality tech revolution. In this #NoVacancyNews, Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The innovative model turning tablets into revenue generators via advertising, ticketing, and stakeholder partnerships • A first look at the concierge AI platform that provides personalized city itineraries, restaurant bookings, and more—right from the guestroom and into your pocket • How HCN is bringing back a sense of personal service once reserved for five-star stays, now powered by scalable technology • Why Bidner believes this is “the biggest thing in the travel industry ever”—and what it means for hotel operators and profitability

Peter Ricci is Hospitality & Tourism Management Director @ Florida Atlantic University. We assume that since the humidity is clouding his judgement, he's joing Glenn, Craig and Producers Dave and Suzanne for some laughs and cocktails to kick off the weekend.

In this episode of hashtag#NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Jimmy Taylor, VP Operations at IHG Hotels & Resorts, about what really drives long-term success in hospitality leadership. • Why being truly hashtag#authentic beats trying to fit a corporate script — and how that builds loyalty • How hiring “thoroughbreds” but managing them like donkeys damages culture and retention • The six A’s that shape Jimmy’s leadership style: accessible, accountable, approachable, attitude, authentic, adaptable • Why empathy and fairness matter more than micromanagement — especially in today’s labor market • Insights on balancing owner expectations, brand standards, and team empowerment • Stories that reveal why people across the industry describe Jimmy in one word: honorable Special thanks to our advertiser: Actabl gives you the power to profit, visit them at Actabl.com.

Recorded during HITEC, #NoVacancyNews had the privilege of chatting with Michael Schubach Shubach from Rosen Hotels & Resorts to explore how #hoteltechnology, people-first thinking, and bold ideas could reshape the hospitality industry. ✨ Key highlights from our conversation: • Why Rosen is exploring a 4-day workweek with 5-day workweek pay as a real benefit of AI-driven productivity • How sharing automation gains with employees—rather than only owners—can build unmatched loyalty • Tackling class divides in hospitality by returning more time (instead of promising remote work that frontline staff can’t access) • Using technology to remove workplace monotony and open paths for growth, not just cost-cutting • What it means to truly care for your people beyond the usual perks and policies It’s not just about doing things differently—it’s about rethinking why we do them at all. 👏 Special thanks to our advertiser Uniguest — connecting the guest journey with your messaging and brand. Learn more at uniguest.com.

✨ In this episode of hashtag#NoVacancyNews, Glenn Haussman and Anthony Melchiorri speak with Loay Nour, VP of Brand and Marketing at Fairmont Hotels & Resorts, about how a heritage brand keeps its edge by making every stay truly special. 🔑 Highlights you won’t want to miss: • Why Fairmont’s new campaign isn’t just hashtag#marketing—it’s a cultural movement within the company • The powerful role of storytelling and real-life legends like Thomas Wolfe in connecting with guests • How Fairmont balances modern digital tools with timeless human touch • The secret behind creating unforgettable moments for travelers worldwide—from grand gestures to the smallest thoughtful details • Bringing “Make Special Happen” to life across 95 iconic properties, each with its own soul Fairmont’s approach reminds us that true hashtag#hospitality goes beyond beds and buildings—it’s about the people and stories that make each experience memorable. Special thanks to our sponsor Actabl: Actabl gives you the power profit — visit them at Actabl.com

Happy Holiday! Enjoy this best of episode from February.

🚀 What does it take to revolutionize restaurant and hotel design? Find out as we sit down with the legendary Adam Tihany, the creative force behind some of the most iconic hospitality spaces in the world!

From working with Thomas Keller and designing world-class restaurants to shaping the future of luxury cruise ships, Tihany shares an unfiltered look at his journey, creative process, and the struggles behind the success.

🔹 Highlights from this can't-miss episode:

✔️ How a chance encounter at Studio

54 led to his first big break in restaurant design

✔️ The struggles of starting out—nearly going broke before making it big

✔️ The wild story behind Mandalay Bay’s famous flying wine angels 🍷😇

✔️ Why today’s design world lacks originality and how true creatives stand out

✔️ The unexpected challenges of redesigning the legendary Per Se restaurant

✔️ What inspires his designs—from movies to global culture

✔️ How he’s now giving back by shaping the next generation of hospitality designers

🔥 If you love restaurants, hotels, or just great stories about innovation, you won’t want to miss this one!

🎧 Listen now and don’t forget to subscribe for more insider conversations on hospitality, design, and business!

Recorded live during HITEC last month, Glenn Haussman and hashtag#NoVacancyNews talks with Deborah Stuempfig and Amy Jones from Omni Hotels & Resorts about what it really took to rebuild their entire hashtag#hospitalitytech stack—and why it’s transforming how they do business. 🧠 What you’ll learn: Why Omni decided to move away from running its own tech and partner with Oracle How strong change management and executive backing kept the project on track The real challenges behind the scenes—and why they didn’t let doubt stop them New opportunities unlocked: faster integrations with booking engines, F&B systems, and partner platforms What’s next: fully moving PMS and POS to the cloud for a seamless guest and operations experience This episode is sponsored by Unifocus —workforce technology that drives value. Learn more at unifocus.com. 👇 Tell us in the comments: Would your organization take on a full rebuild like this?

Recorded on the bustling HITEC show floor, hashtag#NoVacancyNews caught up with Jeff Borman of Ashford Inc. (and No Show, A Travel Industry Podcast) to unpack how AI in hashtag#hospitalitytech is moving from hype to practical strategy. Here’s what you’ll hear: ✅ Why this year’s conversations finally feel actionable, not just theoretical ✅ How hotel commercial leaders are using AI today to improve operations and guest connections ✅ The challenges of data ownership, privacy, and working across brands vs. independents ✅ Why Jeff left HITEC with a real to-do list instead of just big ideas Big thanks to Uniguest for supporting this conversation! Learn more about how they connect the guest journey to your branding at uniguest.com.

📍 Recorded studio-style, Glenn Haussman and producer Suzanne welcome Shamim Ehsani, co-founder of Tribe Hotel in Nairobi to #NoVacancyNews, who’s challenging the clichés of African #hospitality and revealing a bold, design-led approach to travel experiences in Kenya.

🌍 Here’s what you’ll hear:

• 🏨 How Tribe Hotel helped lead the transformation of Nairobi’s hotel scene from colonial formality to contemporary cultural expression

• 🎨 The Ehsani family’s dedication to art, architecture, and experience-driven design, including a 900+ piece in-house art collection

• 🦁 A look at exclusive offerings like night safaris, running with former world-record marathoners, and showcasing Kenya beyond the expected

• 🍽️ Why they shifted the hotel’s food program to be authentically African — after testing over 170 dishes for the new menu at Jiko restaurant

• 🤯 A global pet-peeve list turned design blueprint: Shamim’s hilarious and relatable frustrations with things like long check-ins, weak Wi-Fi, minibar gouging, and windows that don’t open

💬 “We didn’t want another hotel that mimicked outdated ideas. We wanted to build something that feels like Nairobi — modern, stylish, and true to who we are.” – Shamim Ehsani

🙌 Special thanks to Actabl — Actabl gives you the power to profit. Visit Actabl.com to learn more.

We’re back in our pre-recorded format! In this episode of hashtag#NoVacancy, I’m joined by Seth Bolt and Tori Bolt, founders of Bolt Farm Treehouse, who’ve created one of the most compelling hashtag#hospitality concepts in the country—where hashtag#guestexperience, design, and mission-driven leadership all come together in a powerful way. Doctor Prodcuer Suzanne cohosts. Special thanks to our advertiser: Actabl – Gives You the Power to Profit. Visit them at Actabl.com 🎧 What you’ll learn from this conversation: • How a handcrafted honeymoon retreat turned into a growing, high-performance resort business • Their 100% direct booking model—achieving 94% occupancy and a 25–30% rebooking rate before checkout • The strategy behind building an Instagram community of over 630,000 followers • Why storytelling and transparency have helped shape a brand with loyal fans • Their unique hiring philosophy, resulting in 11,000+ applications and a top-tier team • How they deliver immersive, guest-first experiences without relying on traditional hotel structures • The role AI will play in enhancing hospitality while keeping the human touch front and center • Their commitment to intentional growth without sacrificing what makes their concept special This episode offers valuable insight into how bold vision, operational focus, and creativity can lead to something truly distinct in today’s hospitality landscape.

At #NoVacancyNews we caught up with Amit Aghara, CTO of Fintech, to get a closer look at how they’re transforming invoice management for hoteliers — and it’s not just about #alcohol anymore. We broke down how Fintech streamlines the complex world of payments, regulations, and vendor management — all via automation and smart tech. 👀 Here's what you'll learn: * How Fintech built a two-sided network with over 8,000 alcohol distributors—and now hundreds of non-alcohol vendors too * Ways their system de-risks your accounts payable and prevents costly compliance mistakes * Why Fintech’s back-office integrations can help you better manage inventory and pricing * Insights into beverage program management for multi-property hotel owners * How their modernized tech stack enhances security and lets you try before you buy * Why actionable analytics (like expected cost analysis) can save you serious money If you’ve ever dealt with invoicing headaches from vendors like Coca-Cola, Frito-Lay, or US Foods, this one’s for you. 🎧 Listen in and find out how to stop chasing down paperwork—and start spending more time focusing on your guests.

During Hospitality Financial and Technology Professionals (HFTP®) HITEC, hashtag#NoVacancyNews caught up with Jennifer Barnwell, President of Curator Hotel and Resort Collection, to discuss how she evaluates hospitality technology for a diverse portfolio of independent hotels. With so many vendors vying for attention, she shared how Curator narrows the field and finds real value for its member hotels. Here’s what we covered: How Curator uses events like hashtag#HITEC to strengthen vendor relationships and discover meaningful innovations The role of pilot programs in validating tech before wider adoption Why it's critical to focus on tools that support team efficiency and guest experience The growing pressure on profitability in a year of minimal revenue growth Curator’s commitment to helping members stay ahead without getting overwhelmed If you're feeling the pressure to make smart hashtag#hospitalitytech decisions, Jen offers a sharp, practical perspective that’s well worth your time. Special thanks to our sponsor Uniguest — their Hotel Hub solution connects every step of the guest journey to your messaging and brand. Learn more at uniguest.com.

David Donnelly's philosophy is that success is built on strong, mutually beneficial relationships. That attitude's going to get him into trouble while hanging with Glenn, Craig and Producer Dave. Tune in and find out

Yesterday at Hospitality Financial and Technology Professionals (HFTP®) hashtag#HITEC2025, I spoke with Ben Jamieson of Sonesta International Hotels about how the company is approaching hashtag#hoteltechnology and operations to support one of the fastest growth stories in hospitality. With more than 1,200 hotels and a portfolio that spans from economy to upscale, Sonesta is focused on building systems that work across all brands while keeping the guest experience front and center. This episode of hashtag#NoVacancyNews looks at how they’re doing it. Key points from our conversation: 🔹 What it takes to align technology and operations during rapid expansion 🔹 Building consistency while respecting the differences between brands 🔹 Choosing between in-house solutions and third-party tech providers 🔹 Enhancing revenue and service through mobile tools and POS upgrades 🔹 Taking a disciplined approach to AI with a steering committee and real-world testing 🔹Why learning quickly from failure is central to their innovation strategy Thanks to our sponsor Uniguest. Their Hotel Hub solution connects every step of the guest journey to your campaign messaging and brand. Learn more at uniguest.com.

This week at Hospitality Financial and Technology Professionals (HFTP®) HITEC, hashtag#NoVacancyNews sat down with Max Spangler, VP of Technology at Charlestowne Hotels, to discuss how their team is making clear-eyed tech decisions in a time when everything seems to be labeled “AI” - whether it is or isn't! Here’s what you’ll learn: Why “AI-washing” is making it harder—not easier—to evaluate hotel tech How Charlestowne’s steering groups across departments help vet, test, and implement tools that actually work The impact of AI tools like Cursor and Windsurfer for lean teams managing boutique properties How they’re now creating slide decks, video, and image content faster than ever—without sacrificing quality *What tech vendors should be doing to explain why they’re using AI (instead of just saying they are) If you care about hotel technology that actually helps your team—not just sells buzzwords—this is a great one to watch. hashtag#NoVacancyNews is here at hashtag#HITEC2025 bringing you the real conversations that matter in hospitality. And yes, hashtag#HotelTechnology that works does exist—you just have to know what to look for. Big thanks to our sponsor Unifocus – technology that drives value. Learn more at unifocus.com

While in Indianapolis, hashtag#NoVacancyNews caught up with Michael Hirschler of Staypineapple Hotels Inc. during an event with Cendyn to talk about how the company rebuilt their hashtag#hoteltech stack from the ground up—and why taking risks on emerging platforms was the right call. In this short and insightful interview, you'll hear: 💡 How Staypineapple designed a fully cloud-based system to simplify ownership and operations 💡 Why connectivity between PMS, CRM, and other platforms is non-negotiable 💡 What it takes to break free from legacy tech and future-proof a hotel brand 💡 The importance of making bold decisions to keep the guest at the center of the experience 💡 How the industry’s past leaders can become stuck—and what to do differently

Recorded live at HITEC 2025, #novacancynews caught up with Jenna Fishel, Chief Commercial Officer at First Hospitality, to explore how her team is taking #AI from theory to action—and evolving how commercial teams collaborate.

This isn't about chasing tech trends. It’s about building smarter systems that make life easier and business better.

Here’s what we covered:

How #hoteltechnology is being used to analyze commercial calls and suggest strategy improvements
The shift from siloed meetings to a fully integrated commercial strategy that include marketing, sales, revenue, and ops
Why First Hospitality built a dedicated marketing team—and what happens when you stop forcing salespeople to moonlight as marketers
The power of collaboration in a world where RevPAR growth is harder to come by
Ways AI is helping reduce repetitive tasks so teams can focus on meaningful work

🎯 Special thanks to our sponsor: Unifocus, technology that drives value. Visit unifocus.com

Recorded last month at Westgate Las Vegas Resort & Casino, hashtag#NoVacancyNews got an amazing backstage experience with the legendary Cami Christensen, President & GM of the property. Cami started at the front desk and now runs this iconic resort — and we had a lot of laughs and hashtag#Elvis sightings along the way. 📍If you love old-school hashtag#LasVegas nostalgia blended with modern hospitality, this one’s for you. Watch the full episode here: https://lnkd.in/e8k9kPBR What you'll experience in this episode: 🎰 How Cami went from check-ins to calling the shots at the about 3,000-room resort 🎤 The story behind recreating Elvis Presley’s legendary 1969 comeback show –coming this summer! 🕺 Hidden Elvis memorabilia—including a lock of his hair, his dressing room, and his water fountain (yes, really) 🍸 A tour of Westgate’s revived venues like Velvet Bar and EBar with nightly live music 🏈 Inside the world’s largest sportsbook and why it’s not becoming a nightclub 🏰 A walkthrough of their jaw-dropping rooftop 12,000 sq. ft. Versailles Suite (with a private pool!) 🚝 Why Westgate is the most connected resort in Vegas with direct monorail and Vegas Loop access ⚡️This isn’t just a history lesson, it’s a look at how a legacy property keeps reinventing itself while staying true to its soul. 👑 You’re going to want to watch this one before the King leaves the building again.

On this episode of #NoVacancyNews, I reconnected with longtime industry powerhouse Juan Corvinos Solans during NYU IHIF, who just made a major career pivot—leaving Hilton after 16 years to take on a bold new leadership role as President of #CALA for Hotel Equities. So, what drives someone to walk away from the familiar and embrace the unknown?

We discuss:

*Why Juan stepped away from a steady brand career to lead something new

*How he's helping build a startup-style venture focused on all-inclusive and urban lifestyle hotels

*What it's like to switch from brand-side to operations-side leadership

*Why he's traveling more than ever—and how his wife found out about the move from a press release. Uh-oh

*The vision for combining U.S.-based operational expertise with local talent across Latin America

*Building a team of hospitality rock stars with a fresh perspective

Juan’s passion for shaking up the status quo is contagious—and you’ll want to hear what’s next.

Special thanks to Actabl:

👉 Actabl gives you the power to profit. Visit them at Actabl.com.

Last week at the Stonebridge 's annual conference in hashtag#NewOrleans – where I hosted, moderated and delivered a keynote -- I spoke with EVP Operations Lee Palaschak for hashtag#NoVacancyNews about how the company is transforming. With a clear focus on culture, people, and purposeful partnerships, Stonebridge is entering a fresh chapter — or as Lee calls it, a “rebirth.” 🔑 What we cover: How Stonebridge is redefining itself from the ground up The philosophy behind thoughtful growth — and why bigger isn’t always better Building real alignment with vendors, partners, and team members Creating community during company events (yes, there were food trucks!) What it means to operate with clarity in an uncertain market #RightHereRightNow

Recorded recently in Las Vegas, I caught up with Tony Yousfi, CMP, Chief Sales Officer at the iconic The Venetian Resort Las Vegas, for an energizing hashtag#NoVacancyNews conversation about what it takes to keep 7,000 suites full, 2.2 million square feet of space active, and 10,000-person events running seamlessly—week after week. 📍 Here’s what we covered: How the Venetian transforms every four days for new guests and events The billion-dollar renovation strategy—and why they’re only doing it during hashtag#LasVegas’ “quiet” 98% occupancy months How Tony’s team closes deals fast, even in a city running at near full capacity What it really takes to lead and motivate the next generation of hospitality professionals Why saying “yes” to failure can be the most effective teaching tool Personal lessons on grit, growth, and taking your first-ever 15-day vacation at 50 💡 Whether you're a hospitality veteran or just hotel-curious, this one offers an inside look at what makes the Venetian tick. Special thanks to our advertiser: Actabl gives you the power to profit. Visit them at Actabl.com. hashtag#hospitalityleadership

Recorded on location in Ft. Worth, Texas, I chatted with Mark Kimber, Chief Revenue Officer at Fintech, spoke to hashtag#NoVacancyNews to uncover how this decades-old alcohol invoicing powerhouse is shaking things up in hospitality. If you manage hotel operations and are drowning in invoices, this conversation might just change the way you work. 🎙️ Here's what you'll hear in this episode: How hashtag#Fintech evolved from alcohol compliance to hospitality-wide invoice automation Why hoteliers are stuck with “garage sale” accounting outside of alcohol—and how to fix it How Fintech eliminates hours of manual entry by integrating with your ERP system (think Birchstreet, Coupa, and more) Real-time visibility into cash flow, invoice accuracy, and vendor compliance A proof-of-concept approach that lets you test the platform with just a few vendors ⏱️ Saving 5 minutes per invoice might not sound like much… until you multiply it across every vendor, every day. Fintech’s model is about efficiency, visibility, and letting your team focus on guests—not back-office chaos. 🎧 Tune in now and hear why this isn't just another tech pitch—it’s a serious opportunity to cut costs and streamline operations.

🎙️ #NoVacancyNews’ Glenn Haussman sits down with Ryan Minton, bestselling author of Uplifted: The Remarkable Power of Positive Leadership on Frontline Teams, to talk about the game-changing impact of positivity in leadership.

🔹 What you’ll hear in this episode:

How positive leadership transforms frontline teams and creates a thriving workplace
Why employees don’t tolerate bad bosses anymore (and what leaders must do to keep top talent)
The real ROI of uplifting leadership — how happier employees boost customer experience and the bottom line
The invisible balloon analogy: How every interaction either inflates or deflates your team’s morale
A wild customer service fail Ryan experienced last week—why outdated policies ruin brand loyalty

💡 Plus, Ryan shares practical advice for leaders, including how to empower teams through trust and avoid common pitfalls that drive employee disengagement.

🎧 But the book here: https://www.amazon.com/Uplifted-Remarkable-Positive-Leadership-Frontline-ebook/dp/B0FC6T8H7F/ref=sr_1_1?crid=1T9SHR7Z15C7W&dib=eyJ2IjoiMSJ9.SiJFLLHuXfOjXPOsHcHefhs8nG8RPW1Sj3uiPxVs6u3GjHj071QN20LucGBJIEps.QEuFYL15ejc4Q6TOXKsDPAMwfk25_jEVE6ez1v7yyXg&dib_tag=se&keywords=of+Uplifted%3A+The+Remarkable+Power+of+Positive+Leadership+on+Frontline+Teams&qid=1749554909&sprefix=of+uplifted+the+remarkable+power+of+positive+leadership+on+frontline+teams%2Caps%2C131&sr=8-1

🔹 Special thanks to our sponsor: Actabl gives you the power to profit—visit Actabl.com

#novacancynews #leadershipsuccess

📍 Where to listen: Find Uplifted Leadership wherever you get your favorite podcasts!

Tim Flohr is an Associate Professor of Teaching at U of Memphis and the Co-founder & Managing Partner of HospitalityInternships.com

. Tonight he risks it all by joining Glenn, Craig, and Producers Dave and Suzanne for some ‘innocent’ drinks and laughs to kick off the weekend. Plus, Glenn is on location in New Orleans.

Why do some hotel companies thrive while others struggle with retention, innovation, and guest satisfaction? In this episode of hashtag#NoVacancyNews, we talk with Rob Smith, CEO & President of Stonebridge Companies, who’s bringing humanity back to hospitality — without ignoring the power of technology. 🔑 Key Highlights: 👥 Why putting people first isn’t just good ethics—it’s smart business 🤖 How Stonebridge uses technology to enhance—not replace—human connection 💼 Rethinking workforce culture to increase retention and reduce burnout 📊 The power of real-time data to drive better decisions at every level 💡 What the next generation of hospitality leadership needs to know 🎯 How aligning purpose with profit creates a company guests and staff want to be part of Whether you lead a hotel team, invest in propertie s, or are just obsessed with where hospitality is headed, this episode is a must-listen. 🔗 Tune in now and hear how one of the industry’s top CEOs is building a people-powered future. hashtag#HospitalityLeadership

Hospitality is shifting—and Joseph Bojanowski, President of PM Hotel Group, joined hashtag#NoVacancyNews during the NYU IHIF to gauge what’s really happening in the hashtag#hotelindustry right now. ✔️ Tired of mixed signals from headlines? This episode brings clarity on: Why focusing on actual trends over trending topics is essential for strategic planning What PM Hotel Group is seeing with real-time travel demand and consumer behavior How seasonality shifts and timing affected hotel comp sets in 2025 Strong ADR growth trends despite softening fundamentals Firsthand insights from the opening of Evo Tahoe City—where experience-driven travel is thriving Why the hospitality economy might be untethered from the broader U.S. economy What it all means for investors, operators, and leaders looking to make their next big move 📈 It’s a sharp, real-world look at how to lead in uncertain times.

What’s really happening with new hotel construction in today’s unpredictable climate? #NoVacancyNews sat down with Mark Laport, CEO of Concord Hospitality Enterprises, during NYU IHIF this week to discuss: • 🏗️ Why he’s bullish on launching #StudioRes, Marriott International’s new extended-stay brand • 💰 The financial balancing act—dealing with skyrocketing costs and persistent labor issues • 🌍 What makes Concord’s approach different, and how they’re betting smart on the future • 🤝 Why relationships—especially in tough times—make or break your ability to grow If you're in hospitality development or operations, this one is essential. Mark delivers thoughtful insight without fluff, and yes, he still refuses to call himself a “big shot.” 🎧 Listen in for real-world strategies and forward-looking ideas.

Recorded this morning live at NYU IHIF, hashtag#NoVacancyNews sits down with Greg Kennealey, CEO of Peregrine Hospitality, to unpack the realities of operating, investing, and thriving in today’s uncertain hotel landscape. 📌 Highlights from this episode: How Peregrine focuses on what they can control — guests and employees — to drive long-term profitability Why “no cash registers at the corporate office” is more than a saying—it’s a strategy The truth about today’s slow transaction market (and why that might be an advantage) What disciplined hashtag#HotelInvestment and acquisitions look like in a market with low new development Strategies for identifying underperforming hotels and transforming them into high-performing assets The surprising reason Greg isn’t sleeping better heading into 2025 Special thanks to our sponsor Actabl – Actabl gives you the power to profit. 💻 Visit them at Actabl.com

Recorded live at the NYU IHIF, hashtag#NoVacancyNews catches up with Zack Gharib, President of Red Roof, exactly one year after their first interview—this time with plenty to celebrate and unpack. 🔑 What You’ll Learn:

How Zack’s first year at the helm shaped a renewed culture and a long-term growth strategy at Red Roof.

The impact of new partnerships, including:

Sojern: boosting guest experience and connectivity.

HotelIQ by Intelligent Hospitality: transforming revenue management with smarter pricing and analytics.

Bridge: enhancing access to capital for franchisees. Real talk on industry-wide pressures—labor, costs, litigation, insurance, and interest rates—and why collaboration across brands and associations is critical right now. A major win for diversity: Red Roof welcomed 30 new women owners in the past year through its She Inspires initiative. Why sales & marketing are now front and center after a tech-focused year—and how this dual approach is designed to drive profitability. 📺 Don’t miss this one—you’ll walk away smarter about the state of the industry and where it’s going next.

Is the hotel industry bouncing back—or just bouncing around? I caught up with Bruce Ford, SVP at Lodging Econometrics, during NYU IHIF, to tell hashtag#NoVacancyNews his razor-sharp perspective on where we really stand when it comes to hospitality investment, development, and demand. 🎧 Here’s why you’ll want to hit play: • Conference crowds are shrinking—what does that signal for the broader economy? • Owners are cutting back, but is that a sign of strength or stress? • Why “drive-to” travel might be your MVP this summer • Conversions are up—new builds, not so much • What brand consolidations really mean for the development landscape • The looming 2025 reckoning: why hard decisions can’t be delayed any longer 💡 Whether you're on the ops side or scouting your next big project, this episode is packed with no-nonsense insights and forward-looking trends that matter now. Special thanks to my advertiser, Actabl — Actabl gives you the power to profit. Visit them at Actabl.com

Today we're saying thanks to all our listeners and saying goodbye. To live shows, that is. Plenty more content coming starting next week, but we're switching up formats to make everyone's lives easier! It's been exhausting doing as many as five live shows a week for five years. Dang, that's a lot. :-)

Adi Bhoopathy, Managing Principal and Head of Capital Markets at Noble Investment Group, joins No Vacancy Live to share his insights from over two decades of investing in the hospitality sector.

Since joining Noble in 1999, Adi has helped lead more than $4.5 billion in transactions, playing a pivotal role in shaping the firm’s investment strategy and capital relationships. In this episode, we dive into how Noble identifies opportunity in a rapidly evolving market, why Adi believes hospitality is a resilient and rewarding asset class, and what it takes to build trust with institutional partners.

From capital markets to culture, Adi offers a behind-the-scenes look at what drives one of the industry's most active hotel investors.

In his first year as CEO of Hospitality America, Ben Campbell set a bold tone by putting people and culture at the heart of the company’s strategy—well ahead of the industry curve.

From earning back-to-back “Best Places to Work” awards to launching flexible PTO programs and strategic mentorship initiatives, Ben’s leadership has sparked a cultural and operational transformation.

This episode dives into how his People First approach, new leadership roles, and investment in soft-branded hotel growth have positioned HA for long-term success.

Tune in to hear how bold vision, data-driven decisions, and a passion for people are reshaping the hospitality landscape.

Thanks to Actabl for sponsoring this video. Actabl gives you the power to profit.

Anna Blue returns to Friday Night Audit for some happy hour fun while Glenn is on location smoking ribs at Memphis in May BBQ festival making Craig, Dave and Suzane jealous.

Jake Zwaagstra, CEO of TriCelta Development joins the show to explore the critical role of the Owner’s Representative in aligning teams, communicating vision, and ensuring decisions are rooted in both strategy and stakeholder understanding. We dive into how customer insights and industry trends can shape project outcomes through effective use of surveys, focus groups, and market analysis. Plus, we unpack the value of model rooms as a decision-making tool that brings concepts to life, aligns expectations, and helps prevent costly missteps down the line. Whether you’re developing a new property or repositioning an existing one, this episode is all about making smarter, more informed choices from day one.

Dorraine Lallani is one of the most influential people in the hotel business you may not have heard of before. And even with decades of experience as a premier professional, somehow she still chose to join Glenn, Craig and the gang for some purported comedy. Join us for our world famous happy hour show!

Go inside the strategy and soul of one of the West Coast’s most distinctive hotel companies on#novacancynews with Scott Roby, Pacifica Hotels, and Chris Marquis, Invest West Financial. From bold design to smart growth, they reveal how they’re building a culture-driven, guest-focused brand that stands out in a crowded market.

Step inside the heart of Bourbon Street with Royal Sonesta New Orleans GM David Bilbe on #NoVacancyNews. From historic #neworleans charm to future renovations, this tour gives you a front-row seat to one of the most irreplaceable hotel assets in America.

🔹 Highlights:

Growing up with Royal Sonesta — why this hotel holds personal meaning for GM David Bilby
Fulfilling a dream: David’s journey to leading this iconic property
What makes Royal Sonesta’s energy and vibe so different from other hotels
Celebrating New Orleans traditions with Easter parades and local favorites
The unforgettable guest arrival experience — energy that sets the tone instantly
Touring the jazz club, oyster bar, and fine dining hotspot, Restaurant R’evolution
How long-time staff loyalty defines the hotel's guest experience
Balancing modern renovations with authentic New Orleans charm
Finding calm in the hidden pool courtyard — a true oasis off Bourbon Street
Stories of guests who return year after year for Jazz Fest, Mardi Gras, and beyond

Special thanks to our advertiser Actabl — Actabl gives you the power to profit. Visit Actabl.com!

✅ Be sure to like, comment, and subscribe for more incredible behind-the-scenes hospitality stories!

Russell Edmond—better known as Russell of Hotels— joins Friday Night Audit to swap podcasting stories and content tragedies. We’ve got Craig, Producer Dave, Dr. Producer Suzanne with some travel hacks and more on our quest for hospitality’s biggest pet peeve.

Glenn and Anthony chat about hotel news and everything else on their minds

Last week while #NoVacancyNews was at AAHOA’s #aahoacon25 I spoke with Chris Guimbellot, President & CEO of HI Hotels (Hospitality International).

👉 Highlights you won’t want to miss:

• 💼 How HI Hotels’ Advisory Council is steering real change across the brand (01:00)

• 🏆 The launch of the “Best of the Best” program—and why it flips the script on traditional franchise incentives (02:15)

• 📈 What hotel owners actually gain from meeting quality benchmarks (03:05)

• 🍽️ Where a local CEO sends you for dinner in New Orleans—pro tips included (04:05)

• 💡 Why rewarding excellence works better than enforcing standards (02:50)

🔔 Don’t forget to like, comment, and subscribe for more insider interviews from the hotel biz!

We’ve got Kevin Carey, COO of the American Hotel & Lodging Association (AHLA) and the newly appointed President & CEO of the AHLA Foundation on hashtag#novacancynews. Together, they explore how the hashtag#AHLA and its hashtag#AHLAfoundation are working in tandem to support and elevate the hospitality workforce—and how the hashtag#ForWardConference is becoming one of the industry’s most important events for leadership, growth, and community. 🎯 Key Takeaways: Kevin Carey steps into a dual leadership role—why it matters for the future of AHLA and the Foundation How the AHLA and its Foundation are aligning missions to build a stronger, more unified industry The Forward Conference: A celebration of women in hospitality and a blueprint for professional growth 50 speakers, mainstage sessions, and customizable learning tracks to sharpen leadership, wellness, and industry insights The overlooked power of networking and relationships—and how Forward creates that space Glenn reflects on male allyship and the importance of opening doors for others Real stories of impact: How this event influenced even Kevin’s daughters Why this year’s conference is set to break attendance records and leave a lasting impression A huge thank you to our advertiser Actabl – Actabl gives you the power to profit. Explore their powerful tools for hospitality success at 👉 Actabl.com

Why stay at a hotel when you can live in one with loyalty perks? Last week during AAHOA’s hashtag#AAHOACON25, I spoke with Bhavin Patel of Spark GHC to explore a bold new concept: Project Scarlet, where branded residences meet boutique hospitality. 💥 Bhavin breaks down the details behind this game-changing model for hashtag#NoVacancyNews, how loyalty programs like Marriott International’s Marriott Bonvoy are being used in apartment living, and why blending hospitality with everyday life may be the future of real estate. 💡 What you'll hear in this episode: Project Scarlet explained—branded residences that earn you Marriott Bonvoy points Full hotel-style amenities in an apartment: restaurant delivery, housekeeping, concierge Why this idea is a modern spin on how people lived a century ago Cost challenges of blending hotels and apartments—and how it still works Spark's current hotel development pipeline and where they’re expanding Adjusting to post-COVID market volatility with daily strategy calls Boosting profitability in select/focused service hotels through IoT and smarter PIPs How monetizing parking and premium coffee experiences adds unexpected value Using tech to enhance guest satisfaction without harming the human touch Final thoughts: the enduring human desire for travel and experience over “stuff” ✨ Whether you're in hospitality, real estate, or just curious about the future of how we live, you won’t want to miss this conversation.

novacancynews is at AAHOA’s #AAHOAcon25 with Brian Quinn, Chief Development Officer of Sonesta International Hotels, to discuss the brand-new Sonesta Simply Suites prototype to new game-changing AI development tools. 🎯 Key Moments: [00:20] Sonesta’s momentum during uncertain market conditions [00:48] New Sonesta Simply Suites prototype revealed (3-story & 4-story models) [01:40] Why extended stay is still the most attractive segment [02:38] The 3 segments to watch: luxury, extended stay, and economy [03:30] How Sonesta is using AI & its partnership with Paraffin to help developers [04:45] Visualizing your hotel before it’s built: site planning, room count, lobby size & more [06:00] Why this is a game-changer for non-design-focused developers [06:58] AI-backed modeling = better conversations with lenders and investors [07:44] Sonesta’s approach: fast, friendly, flexible—and owner-first [08:34] Glenn’s plans for a “Hostile, Slow & Rigid” hotel brand crushed on-air 🔥 Special thanks to our sponsor: Actabl gives you the power to profit. Visit Actabl.com

👍 Like, share, and subscribe if you enjoy hotel business insights without the fluff.

Catch this exclusive AAHOA floor interview with Red Roof President Zack Gharib where we discuss his first year in this role and where Red Roof is headed next!

🔍 What You’ll Learn:

[00:40] Zack reflects on his first year as President: What went right, what changed, and how 2024 reshaped Red Roof
[02:25] The PMS overhaul to HotelKey and why it’s a foundational move for future tech integration
[03:05] Big reveal: Red Roof’s new AI-powered revenue management partnership with HotelIQ
[05:45] How automation and analytics are helping owners stop leaving money on the table
[08:30] Inside Red Roof’s record-breaking franchisee event and why brand confidence is surging
[10:45] The "Elevate Tour": How Zack is meeting owners nationwide with clear action plans
[13:10] The push for consistency and how property-level upgrades are paying off
[15:20] AI + Renovations = Increased revenue—why it’s more than just lipstick on a property
[17:45] Guest experience, cleanliness, and front desk smiles: Yes, the basics still matter
[20:00] Quality > Quantity: Red Roof’s focused approach to growth
[22:30] New national marketing tactics: Connected TV, digital targeting, and next-gen sales strategies
[25:00] How Red Roof is balancing tech and human touch to meet modern consumer expectations

🔥 Whether you’re a hotel owner, operator, or just a hospitality geek—you’ll get a ton of value from hearing how Red Roof is evolving to meet today’s challenges head-on.

💬 Drop your thoughts below—What would YOU do to elevate a brand in year two?

🔗 Subscribe for more insider hospitality interviews and content from AAHOA!

Bruce Jordan is a writer, podcaster and hotelier. But tonight he enters the Happy Hour zone with Glenn,. Craig and Producer Dave. We talk more hotel pet peeves, best hotels and stuff we wouldn't say if drinking wasn't involved.

📉 The hotel industry is navigating turbulent times — again. But this episode of hashtag#novacancynews isn’t about panic — it’s about real talk from the frontlines. I'm joined by Bruce Ford (Lodging Econometrics) and Craig Sullivan ([CLIC] Media) to break down what’s happening right now in hospitality — and what savvy operators must do to stay ahead. 👇 Highlights: [00:55] Market jitters & hotelier anxiety: The instability nobody's talking about [3:45] Convention cancellations & the silent collapse of government-adjacent demand [5:20] Economic ripple: Loss of city taxes, F&B revenue, and restaurant closures [7:45] Canadian travelers vanish — a crushing blow to Northeast U.S. tourism [11:35] How to tap your local market like a pro — your community is your new customer [15:25] The pipeline paradox: Record project counts but shrinking room size [18:40] A wave of listings hits the market — who's buying and who's just fishing? [23:10] Why developers are hitting pause — and what smart ones are quietly doing now [27:15] Small business pain: Rising input costs, shrinking margins, and $12 lattes [31:00] Brand conversions, property tax appeals & getting hyper-local for room nights [37:40] Bonus: Bruce’s Vegas weekend + Glenn’s BBQ adventures 🍖🔥 🙌 Special thanks to our advertiser: Actabl, Actabl gives you the power to profit. Visit Actabl.com for more.

Luxury is booming, but so are guest complaints. Today, hashtag#novacancynews discusses the return of Starwood Hotels, the explosive growth of ultra-luxury hotels, and systemic service failures plaguing the hotel industry. 🛎️ Special thanks to our advertiser, Actabl – giving hoteliers the power to profit. Visit actabl.com for more. 📌 In this episode, you’ll learn: Why courage—not experience—is the leadership trait hotels desperately need right now Why $1,000+ hotel rooms are no longer rare—and who’s actually staying in them What makes Treehouse Hotels quirky and Baccarat Hotels ultra-luxurious How Starwood’s brand comeback is shaking up the luxury space What irrationally good service really means (and why it’s now table stakes) Glenn & Anthony’s take on economic instability and how it’s impacting hotel development The real reasons why international travelers are skipping the U.S.

The hotel business is shifting whether we like it or not. I speak with Jan Freitag, National Director of Hospitality Analytics at CoStar, at the Starwood Hotels Leadership Conference in Nashville. hashtag#NoVacanyNews insights hoteliers, developers, and investors need to hear right now. 👉 In This Episode: 📉 Why operators are nervous — and why developers might be even more so 🏗️ How tariffs and rising material costs are impacting hotel renovation and new builds 💸 The real story behind interest rates and why they might not be the silver bullet ✈️ The dramatic drop in Canadian and European travel—and what it could mean for U.S. destinations like Disney and beyond 🌍 The geopolitical ripple effect ahead of the 2026 World Cup being held in the USA that could disrupt travel behavior 💼 Why luxury hospitality is still thriving—and how to win with affluent travelers 🧠 Smart strategies for branding, guest experience, and surviving economic uncertainty 💥 Special thanks to our advertiser, Actabl – giving you the power to profit. Learn more at www.actabl.com

#costar#JanFreitag#Actabl

We're joined by Fiona Henry, an Analyst at Partner Valuation Advisors. She's new to the industry and lost a raffle during CLIC. Now, she has to be our guest. Let's see how she fares against Glenn, Craig, and Dave. Plus, we introduce April Anarchy, our March Madness rip-off focused on hotel pet peeves.

Experience the future of hospitality in this thought-provoking deep dive with Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech should enhance, not replace it - How Sonesta is redefining loyalty beyond points—giving members brag-worthy access - Exclusive partnerships with Rolling Stone, SailGP & Rioja—making unforgettable travel experiences - he secret to differentiating brands in a competitive industry beyond price wars Why humor, authenticity & resonance create stronger brand-customer bonds A special thanks to Actabl— Actabl gives you the power to profit. Visit Actabl.com to learn more! 🎧 Listen now and be part of the conversation shaping the future of travel!

Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, Dennis Turcinovic shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on hashtag#novacancynews we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on American dining. • 🍷 How the new team is balancing tradition with fresh innovation. • 🥩 The secret behind their legendary steaks (yes, we asked!). • 💡 The role of hospitality in creating an unforgettable dining experience. • 🎭 The myths, the legends, and the real stories behind this institution. 💼 Special thanks to our advertiser, Actabl, they give you the power to profit. Visit them at @actabl.com for supporting this episode! 🔔 Don’t forget to like, comment, and subscribe for more insider stories from the hospitality world!

We’re joined by Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtag#novacancynews we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. · Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle! · Finding Passion in Hospitality: From sports journalism to hotel lobbies — Jamie’s journey proves life can surprise you. · Practical Advice for Hospitality Pros: How to navigate uncertainty, adapt, and excel in this ever-changing industry. Special thanks to our sponsor, Actabl— giving hoteliers the power to profit. Visit actabl.com today Find Jaime’s book: https://lnkd.in/eSnWsRbQ Don't miss this thought-provoking, fun, and insightful conversation! Like, subscribe, and share to stay tuned for more inspiring episodes. hashtag#Actabl hashtag#truehospitality

📄 I’m joined by Steve Palmer, Founder of Indigo Road Hospitality Group, where we discussed rethinking hotel F&B to drive profitability and create unforgettable guest experiences. Recorded during the Hunter Hotel Investment Conference.

🔥 In this episode:

🍽️ Why "Hotel Restaurants" Are Outdated – Build restaurants inside hotels that locals love.
💡 Revolutionize F&B Profitability – Learn how some hotels see 50% of total revenue from food and beverage.
🧠 Break Free from Old Habits – Stop doing things "just because we've always done them."
☕ Creating Vibrant Spaces – Coffee bars, brunch options, and innovative dining that enhance the guest stay.
🤝 When to Bring in an F&B Operator – Why it's crucial to involve experts early and avoid last-minute failures.
🏨 Elevate the Emotional Connection – Turn a stay from "just a bed" into a complete experience.

🙌 Special Thanks to Our Sponsor: A big shoutout to Actabl—they give you the power to profit! Check them out at actabl.com to learn how to supercharge your hotel's profitability.

👉 Don’t miss this game-changing discussion! Like, share, and subscribe to stay updated with the latest insights in hospitality.

#HotelF&B #HospitalityInnovation #FoodandBeverage #HotelProfitability #Actabl #NoVacancyLive #HotelRestaurants #GlennHaussman #HunterConference

Tonight we welcome the first father and son duo on the show, Paul Coury and Alex Coury of Coury Hospitality. They'll be sharing cocktails and stories with Glenn, Craig and Producer Dave. as we celebrate the end of the week.

I was in Houston yesterday and chatted with friend and industry icon W Chris Green. We discuss the evolution of guest service and smart business practices in the hotel industry. We recorded this before we hit the stage for an event with the Hotel & Lodging Association of Greater Houston Greater Huston during their monthly membership meeting. 🔥 What You’ll Learn: How Chris Green’s leadership philosophy focuses on balancing exceptional guest experiences with operational excellence. Insights into Houston's booming hospitality scene and what’s driving its growth. How to create a culture that keeps teams engaged and motivated. The role of technology in transforming guest satisfaction and operational efficiency. Why understanding market trends can give hoteliers a competitive edge. 💡 A special thanks to our advertiser, Actabl—giving you the power to profit! Check them out at Actabl.com. 📲 Hit that subscribe button and don’t miss out on more exclusive interviews and industry insights!

Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today.

🔥 Highlights: • State of the Hospitality Market: Why some properties are thriving while others are struggling. • Investment Realities: Why high interest rates are forcing a shift from creative repositioning to focusing on cash-flowing assets. • Urban Market Insights: The challenges and opportunities in cities like New York, San Francisco, and Chicago. • Group vs. Transient Demand: Why group business growth is critical and how it impacts hotel profits. • Opportunities in Secondary Markets: Why deals in the $15M equity range can offer higher yields. • Technology and Data: How proprietary tech is giving AWH Partners a competitive edge in decision-making.

🎤 Bonus Insight: Russ and Glenn take a nostalgic trip down memory lane, discovering they both grew up just miles apart on Long Island!

💡 Key Takeaway: Discipline is key in today's challenging market. Stick to your metrics, stay patient, and be ready when the next opportunity arises.

🙏 Special Thanks to Our Advertiser: Actabl – giving you the power to profit! Visit Actabl.com to learn how tools like ProfitSword can help you make better business decisions.

📢 Don't Miss Out: • Subscribe and follow No Vacancy wherever you get your podcasts. • Share this episode with your network and stay ahead of hospitality trends!

#HospitalityInvestment #HotelBusiness #HotelDevelopment #NoVacancy #AWHPartners #RealEstate #HotelTrends #AssetManagement #GroupBusiness #TechnologyInHotels #Actabl #HospitalityInsights

Want to fast-track your hospitality career and be in the room where it happens? I’m chatting with Dorothy Roberts, President of the Long Island Hospitality Association and a hotel investor, to reveal how local industry associations can supercharge your career and strengthen your community.

📌 What You'll Learn:

How networking with the right people can open unexpected doors 🚪
The real benefits of joining a local hospitality association 🤝
How Long Island's hospitality scene is evolving and growing 🌍
Why mentoring young professionals is crucial for the industry's future 👩‍🎓👨‍🎓
How you can get involved and make an impact in your own community 🏨

A special thanks to our advertiser, Actabl—giving you the power to profit! Check them out at Actabl.com.

Don’t just watch—engage! Drop a comment, hit like, and subscribe for more insider hospitality conversations!

#HospitalityIndustry #Networking #CareerGrowth #HotelLife #NoVacancyPodcast #HospitalitySuccess #Actabl #HotelInvestor #LongIsland #TravelIndustry

While at the Hunter Hotel Investment Conference I spoke with Grey Raines and Kerry V. Ranson from Raines Company. They discuss how they’ve managed to scale their company, integrate new technologies, and keep momentum going while staying true to their values. ✅ Key Highlights: 📈 Added 23 new hotels in 2024, including ground-up developments and third-party management. 💡 Leveraging technology and accounting system alignment to maximize efficiency. 🏨 Innovative deal structures using historic adaptive reuse, tax abatements, and forgivable loans. 🔥 Exciting openings ahead, including three new properties and expanding the investor base. 😅 Balancing high growth while avoiding burnout—plus some self-deprecating humor on the grind! 🎯 Why Watch: Get inspired by how RainesCo keeps expanding without compromising quality. Plus, enjoy the humor and honest insights about the challenges of hotel growth. 💙 Special Thanks to Our Advertiser: A big shoutout to Actabl— actabl gives you the power to profit! Check them out at actabl.com. 👍 Don’t forget to like, share, and subscribe for more behind-the-scenes insights from the Hunter Conference!

📚 While at the Hunter Hotel Investment Conference I chatted with Todd Felsen Felson, President & CEO at OTH Hotels Resorts, an expert hotelier and management company leader, about the wild ride the hotel industry is on in 2025. From fluctuating group demand to unpredictable business travel, this conversation dives deep into strategies for staying ahead. 🔥 Key Takeaways: 📉 Volatility in the Market: Why 2025 feels like the "year of whiplash" and how to stay agile. 🎯 Strategic Revenue Management: The importance of real-time data and making split-second decisions. 💡 Tech That Enhances Guest Experience: Leveraging technology to improve efficiency while maintaining a people-first culture. 🏨 Evolving Guest Preferences: How younger travelers prefer contactless, seamless interactions. 🕰️ Productivity and Scheduling: Using tech to optimize labor costs and enhance guest satisfaction. 🤖 Tech Meets Hospitality: Todd highlights the delicate balance between using technology to reduce operational friction and ensuring the guest still feels a human connection. Learn how automation can free up staff to focus on meaningful interactions and make your operations more profitable. 👉 Don’t miss this insightful conversation packed with actionable strategies to navigate uncertainty and keep your business thriving. 🎥 Watch Now and Stay Ahead in Hospitality! 💡 Shoutout to Our Sponsor: Special thanks to Otelier — the software behind every great host. Check them out at Otelier.io to learn more about how they’re transforming hospitality.

While at the Hunter Hotel Investment Conference I chatted with Rick Colling, Global Brand Leader Homewood Suites by Hilton and Kevin Morgan, Global Brand Head - Tempo by Hilton with Hilton, to discuss the explosive growth and benefits of dual-branded hotels. Learn how pairing brands like Homewood Suites and Tempo by Hilton creates incredible value for owners and unforgettable experiences for guests. 🔍 Key Highlights: Booming Growth: 20% of Homewood Suites’ pipeline is now dual-branded, with 11 active Homewood/Tempo deals. Elevated Guest Experiences: Cross-brand amenities like fitness centers and coffee from Bluestone Lane create a seamless experience. Faster Brand Ramp-Up: New brands like Tempo gain traction quicker by leveraging established names like Homewood. Smart Design Innovations: Learn how Hilton reduced square footage by 12,000 ft², optimizing space while maintaining guest satisfaction. The Art & Science of Hospitality: Balancing data-driven design with real-world guest feedback to refine future prototypes. Success in Raleigh: Explore the success of the dual-branded Tempo and Homewood property in Raleigh, NC, and what’s driving its exceptional performance. 🏨 Why It Matters: Dual-branded properties are no longer a trend—they’re a proven strategy that benefits owners, guests, and brands alike. 🙌 Special Thanks to Our Sponsor: Actabl Gives you the power to profit. Learn more at Actabl.com 🔗 Listen Now: ✅ Like, Share, and Subscribe to stay updated with the latest in hotel innovation and investment.

I’m with Ryan Rivett, CEO of My Place Hotels of America, at the Hunter Hotel Investment Conference! We discuss how My Place is carving out a unique space by focusing on smaller markets and building strong relationships with franchisees and communities. 🔑 Highlights You Won't Want to Miss: 🎯 Loyalty Driven by Listening: Discover how My Place leverages guest feedback to refine and grow their loyalty program. 🛏️ What Guests Love Most: A focus on quality, clean rooms, and comfortable stays keeps guests coming back. 🌍 Strategic Growth in Secondary Markets: Why My Place thrives where others miss opportunities. 🤝 Building Relationships, Not Just Selling: The secret behind My Place's success is connecting with communities and business owners. 📈 Looking Ahead to 2025: Expect 15% growth in footprint with exciting developments on the horizon. 💡 Bonus Insight: Ryan and Glenn share their thoughts on staying motivated even when the industry faces uncertainty—and yes, expect some top-tier dad jokes from Glenn! 👉 Subscribe, Like, and Share for more engaging hospitality industry insights and behind-the-scenes content! Actabl gives you the power to profit. Check out Actabl at Actabl.com

hashtag#MyPlaceHotels hashtag#HotelDevelopment hashtag#HospitalityLeadership hashtag#HunterConference hashtag#HotelGrowth hashtag#FranchiseSuccess hashtag#HospitalityInsights hashtag#Actabl hashtag#GlennHaussman hashtag#LoyaltyPrograms

Today I’m at the Hunter Hotel Investment Conference where I cornered Brad Rahinsky, President and CEO of Hotel Equities, to discuss challenges facing hotel developers, owners, and operators. Don’t miss this one!!! 🔍 Key Highlights: State of the Industry: Why 2024 feels like “Groundhog Day” with a push for stability. Development Insights: Capital loosening up, sidelined money ready to flow, and new projects on the horizon. Tech’s Role in Profitability: How smart hoteliers are leveraging technology to reduce costs and maintain profitability. Wage Pressures & Talent Retention: Why paying people fairly is no longer optional—and how technology helps balance the P&L. Humanity in Hospitality: Glenn’s mantra for 2025 — reminding us that people serving people is the heart of hospitality. Talent Has Won: Brad shares why the “war on talent” is over, and how businesses must adapt to keep their best people. 💡 What’s Next? Brad predicts a positive outlook for the year ahead, with real changes expected by NYU (June) and Lodging Conference (October). Don’t miss his bold predictions and actionable insights! 👉 Like, Subscribe, and Share to stay ahead of the curve in hospitality innovation! Text hotel to 66866 for our newsletter. Thanks to Otelier for supporting this video. Visit them at otelier.io

What does it take to orchestrate a hotel like a maestro leading an orchestra—especially when your team is spread across the country? In this insightful conversation I had during Remington Hospitality's THRIVE conference with Guy Bittner, Msc., Area General Manager Senna House Hotel Scottsdale, Curio Collection by Hilton, we dive deep into the challenges and strategies of modern hotel leadership. 🔹 Key Takeaways: 🎼 The "Hotel Orchestra" Effect – Why managing a hotel is like conducting a symphony (even when your team is remote). 📢 Communication is Everything – How to keep remote team members engaged, involved, and feeling like they're sitting right next to you. ⚖️ Balancing Big Personalities – The secret to leading strong professionals without losing control. 🏆 Empowerment vs. Accountability – The fine line between trusting your team and verifying their success. 📊 Young GMs Take Note! – The #1 skill every aspiring general manager needs to build confidence and credibility. 🏨 What Guests REALLY Want – The simple yet powerful formula to keep guests happy and coming back. 💡 Whether you're a seasoned hotelier or just stepping into leadership, this episode is packed with real-world insights, candid advice, and leadership gold you won’t want to miss. Visit our friends at Actabl at Actabl.com

🔔 Hit subscribe and join the conversation! hashtag#HotelLeadership hashtag#HospitalityIndustry hashtag#HotelManagement hashtag#RemoteTeams hashtag#HotelSuccess hashtag#GeneralManager hashtag#CustomerExperience hashtag#Leadership hashtag#NoVacancyPodcast

🚀 How do top hotel GMs stay ahead in a constantly shifting market? Sherri Cooper, CHA, Area General Manager with Remington Hospitality, shares real-world insights on navigating group declines, adapting to shifting business trends, and making the most of every revenue opportunity. 🔹 Recorded live at Remington Hospitality’s THRIVE Conference in Sugar Land, Texas! 🔹 Key takeaways from this episode: Adapting to Market Shifts: How federal job cuts impact government per diem travel and what hoteliers can do about it. Revenue Strategy Unpacked: The art of balancing group, transient, and business travel to keep your hotel profitable. Pro Tips for Young GMs: The must-know strategies for understanding your market, leveraging AI tools, and trusting your gut. The Power of Learning: Why even after 38 years in the industry, Sherri still learns something new every day. 🎧 Don’t miss this conversation packed with actionable strategies to help your hotel thrive! 💡 Special thanks to Actabl – The power to profit is just a click away: Actabl.com

👍 Like, Comment & Subscribe for more hotel industry insights!

🚀 Want to know the secret sauce behind successful hotel sales teams? In this episode, we chat with Jamie Grittman, EVP of Sales at Remington Hospitality, about how investing in people, shaking up hiring strategies, and next-level training can transform a sales team from good to unstoppable! 💡 Key Takeaways: ✅ Hire for Attitude AND Aptitude – It’s not just about personality; it’s about the drive to learn and excel. ✅ Think Outside the Box – Work-from-home policies, sign-on bonuses, and industry crossovers bring fresh talent. ✅ Invest in Training – New sales training initiatives with Master Connections are shaping the next generation of sales pros. ✅ Back to Basics – Shop calls and foundational training ensure sales teams are equipped for success. ✅ A Leadership Mindset – Jaime shares why she wants to hire people who want her job—because ambition fuels growth! 👀 Are you ready to rethink how you build a winning sales team? Hit play NOW and join us in this engaging conversation! 🎧 💬 Comment below: What’s the best hiring advice you’ve ever received? 🔗 Shoutout to our sponsor, Actabl, they give you the power to profit. Learn more at Actabl.com

The hospitality industry is facing a staffing crisis, but Remington Hospitality has a bold strategy to turn the tide. I’m at Remington’s annual Thrive Conference where I chatted with Rick Badgley, Chief Human Resources Officer, to discuss innovative solutions that are redefining how hotels attract and retain top talent. 🔹 Key Takeaways: ✅ No-Cost Education for Employees – Remington offers free certifications, ESL courses, and career development, with over 150 participants in just two weeks since rolling out a new program. ✅ Reducing Turnover & Boosting Retention – A strategic focus on leadership training, internal promotions, and career pathing keeps employees engaged. ✅ Game-Changing Learning Management System – A mobile-friendly platform providing 24/7 access to professional development resources. ✅ Flexibility is Key – Meeting employees where they are with scheduling, benefits, and learning opportunities. ✅ Actionable Advice for Hotel Leaders – Practical tips on creating a workplace culture that retains top talent, even for small businesses.

Don’t miss out on this powerful discussion that could transform your hotel’s workforce strategy. Hit LIKE, SUBSCRIBE, and SHARE if you’re ready to build a stronger team! 🔗 Sponsor Shoutout: Thanks to Actabl for supporting this episode! Check them out at actabl.com

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🚨 Get an exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center as it nears its soft opening! 🚨 Join me as I chat with: 🔥 Michael Stengel – Founder & CEO, MJS Hotels Consulting 🔥 Scott Siebert – General Manager, Gaylord Pacific 👉 What You’ll Discover: 🏗️ 16 Years in the Making: How this massive project came to life 🎉 The Hiring Frenzy: 29,000 job applicants & the wildest job fair ever 🌊 Unmatched Resort Amenities: Five pools, waterfront views & a game-changing sports bar 🏨 1,600 Rooms & 89 Suites: Including presidential penthouses with insane views 🏢 150,000 Sq. Ft. Convention Center: The largest pillarless ballroom in California 🍽️ 12 Restaurants & Bars: Including a Cali-Baja hotspot & a 75-ft TV sports bar 🚀 Behind-the-Scenes Footage: Exclusive drone tour of the property ⚡ Soft opening in just 65 days! Is this the ultimate hospitality launch of the decade? Hit LIKE, SUBSCRIBE, and drop a comment on what excites you most about Gaylord Pacific! 🔗 Sponsor Shoutout: Big thanks to Actabl for supporting hospitality pros! Check them out at Actabl.com hashtag#GaylordPacific hashtag#HotelOpening hashtag#LuxuryHotels hashtag#Hospitality hashtag#ResortLife hashtag#SanDiegoHotels hashtag#ConventionCenter hashtag#NoVacancyLive hashtag#TravelNews

Today I chat with Cesar Wurm from IHG Hotels & Resorts at the California Lodging Investment Conference & [CLIC] Connect Podcast! From navigating economic uncertainty to seizing growth opportunities, this conversation is packed with insights for hotel pros. 🔹 What You’ll Learn: How IHG is adapting to government travel shifts 🔄 Why group & events business is a major bright spot ✨ Pricing pressure vs. guest experience – striking the right balance 💰 How emotional connections can justify premium rates ❤️ The future of leisure and business travel trends 🚀 Tune in for expert takes on the state of hospitality in 2025! 📩 Subscribe & Stay Updated: Text "HOTEL" to 66866 hashtag#Hospitality hashtag#HotelIndustry hashtag#NoVacancyPodcast hashtag#BusinessTravel

Step inside Le Meridien Fort Worth with Glenn Haussman and General Manager Chase Chasteen for an exclusive tour of this beautifully transformed historic building. From a 1928 auto garage to a modern luxury hotel, this property is packed with unique design, thoughtful touches, and a rich history you won’t want to miss.

🔥 What You’ll Discover:

Historic Transformation – Learn how a 1928 parking garage became a stunning hotel while preserving its roots.
Hidden Design Details – From custom Hermes artwork to Texas-inspired decor, every corner tells a story.
Rooftop Lounge & Secret Bar Features – Find out what makes Annex one of the best rooftop bars in Fort Worth.
Luxury Suites & High-Tech Amenities – Peek inside the rooms and see smart design at work.
Next-Level Meeting & Event Spaces – A look at the high-tech boardrooms and multifunctional spaces perfect for any event.
Why This Hotel Stands Out – From mid-century modern vibes to a brasserie with a Texas twist, discover what makes this hotel unique.

Hit LIKE if you love adaptive reuse projects, and SUBSCRIBE for more incredible hotel tours!

Welcome to Friday Night Audit, the show that takes hotel industry networking, adds tequila, and lets the chaos unfold! This week, we’re hosting our first-ever Friday Night Audit Awards, where we recognize the most questionable achievements in our show’s history. 🏆 👀 What’s in this episode? 🍹 Worst Cocktail of the Year – A drink so bad, it deserves an intervention. 🎣 Best Remote Episode – Because fishing in NYC led to something legendary. 🤡 Glutton for Punishment Award – For that one guest who just won’t stop coming back. 🍌 Top Banana Moment – Who went completely off the rails (in the best way)? 💨 Fastest Guest Escape – Someone who couldn’t get out of here fast enough! 🎤 Best Impersonation – A surprise guest shows up with a yuuuge announcement.

🔥 And SO MUCH MORE hilarious, unfiltered nonsense!

Grab a drink (hopefully not vodka mixed with vodka 🤢) and join Glenn, Craig, and the FNA All-Stars as they celebrate, roast, and attempt to survive a night of epic absurdity.

👉 Subscribe now for more hotel industry laughs, insider shenanigans, and the occasional award that nobody asked for! hashtag#FridayNightAudit hashtag#HospitalityComedy hashtag#HotelLife hashtag#NetworkingWithDrinks hashtag#TequilaTime hashtag#ComedyPodcast hashtag#HotelIndustry hashtag#BusinessNetworking hashtag#CocktailFails hashtag#AwardShowMadness hashtag#FNA

The hospitality investment world is a whirlwind, and no one knows it better than Michael Shindler, ISHC of Four Corners Advisors. In his 11th (!) appearance, we tackle the biggest mysteries in the industry today. Is money really coming off the sidelines? Are interest rates going anywhere? And what’s up with tariffs shaking up the market? 🤯 In This Episode: 🔥 Executive orders, lawsuits, and the chaos factor in hospitality 💵 Why everyone keeps saying there’s money on the sidelines—do we believe them? 🏨 The fate of PIPs, debt maturities, and refinancing struggles 📉 Are hoteliers finally hitting the ceiling on rate hikes? 🛠️ How smart owners are stretching renovation dollars with better R&M 🎶 Live music as a guest experience boost? (Hint: Yes!) We’re breaking down the real talk in hospitality finance, investment, and strategy—without the sugarcoating. If you’re in the biz, this is one episode you cannot afford to miss. 💬 Agree? Disagree? Have your own take? Drop a comment below! And don’t forget to subscribe for more deep dives into hospitality’s biggest trends. 👉 Text HOTEL to 66866 to get the latest insights straight to your inbox!

Join No Vacancy Live host Glenn Haussman as he explores the magic behind adaptive reuse and hotel design with industry leaders Sharon Bilbeisi AIA LEED AP (SVP of Design, IIG Design) and Jocelyn Lurie (VP of Procurement, Throughline by IIG). This episode uncovers how old structures—from historic mills to outdated hotels—are being turned into extraordinary hospitality experiences. 📌 What You’ll Discover in This Episode: The Art of Adaptive Reuse – How IIG Design transforms overlooked spaces into unforgettable hotels The Balladeer Hotel Story – A deep dive into revitalizing a historic textile mill in Mount Airy, NC Secrets of Hotel Procurement – The challenges of sourcing custom designs, from chandeliers to furniture Designing for Guests’ Needs – Why great hotel rooms anticipate what you need before you know you need it Lessons from Park City, Utah – Reinventing a ski-country property into a Tribute Portfolio gem The Power of Local Storytelling – How IIG Design weaves history, community, and creativity into every project

project

See the hotels we disucss here: https://www.dropbox.com/scl/fi/8drjkso2ewok57em0jsqo/02-25-2025_No-Vacancy-Podcast-Tribute-Portfolio-TL-and-IIG-Design-2.pdf?rlkey=jjdx8pop1g55894p7a8h1qcs9&dl=0

🔗 Watch the full episode now and see how great hotels come to life! 📌 Timestamps: 0:00 – Welcome & Introduction 3:15 – When Sharon and Jocelyn fell in love with design & procurement 6:45 – Why adaptive reuse is the future of hospitality 12:30 – The Balladeer Hotel transformation 19:10 – Inside the procurement process: Turning ideas into reality 25:45 – The importance of a model room in hotel design 31:00 – Park City, Utah project: Reimagining an existing property 37:20 – Designing hotel rooms to anticipate guests’ needs 45:10 – Fun surprises in adaptive reuse projects 50:00 – Final thoughts & how to connect with IG Design

🔥 Subscribe for More Hospitality Insights! 🔥

Today’s a special one! I’m talking to Sam Bakhshandehpour, CEO of one of the most influential hotel restaurant companies, José Andrés Group. He shares insights on pricing, expansion strategies, and why restaurants inside hotels are thriving again. Plus:

🔹 Why upscale hotel dining is facing both growth and headwinds

🔹 The impact of rising food prices and how some restaurants are pricing themselves out

🔹 Why hotel restaurants are making a comeback as destination dining

🔹 The secret to balancing affordability, quality, and profitability in hospitality

🔹 How partnerships with luxury hotel brands like Ritz-Carlton drive success

🔹 The power of guest experience: service, ambiance, and making people feel at home

🔹 Sam’s advice for young hospitality professionals looking to break into the industry 🎧 Listen now and get the real story behind the numbers, the experience, and the future of hotel dining!

Today’s a special one! I’m talking to Sam Bakhshandehpour, CEO of one of the most influential hotel restaurant companies, José Andrés Group. He shares insights on pricing, expansion strategies, and why restaurants inside hotels are thriving again. Plus: 🔹 Why upscale hotel dining is facing both growth and headwinds 🔹 The impact of rising food prices and how some restaurants are pricing themselves out 🔹 Why hotel restaurants are making a comeback as destination dining 🔹 The secret to balancing affordability, quality, and profitability in hospitality 🔹 How partnerships with luxury hotel brands like Ritz-Carlton drive success 🔹 The power of guest experience: service, ambiance, and making people feel at home 🔹 Sam’s advice for young hospitality professionals looking to break into the industry 🎧 Listen now and get the real story behind the numbers, the experience, and the future of hotel dining! hashtag#Hospitality hashtag#Hotels hashtag#FineDining hashtag#RestaurantIndustry hashtag#HotelBusiness hashtag#FoodAndBeverage hashtag#LuxuryHotels hashtag#BusinessGrowth hashtag#NoVacancyLive hashtag#TravelIndustry

🚀 What does it take to revolutionize restaurant and hotel design? Find out as we sit down with the legendary Adam Tihany, the creative force behind some of the most iconic hospitality spaces in the world! From working with Thomas Keller and designing world-class restaurants to shaping the future of luxury cruise ships, Tihany shares an unfiltered look at his journey, creative process, and the struggles behind the success.

🔹 Highlights from this can't-miss episode: ✔️ How a chance encounter at Studio 54 led to his first big break in restaurant design ✔️ The struggles of starting out—nearly going broke before making it big ✔️ The wild story behind Mandalay Bay’s famous flying wine angels 🍷😇 ✔️ Why today’s design world lacks originality and how true creatives stand out ✔️ The unexpected challenges of redesigning the legendary Per Se restaurant ✔️ What inspires his designs—from movies to global culture ✔️ How he’s now giving back by shaping the next generation of hospitality designers

🔥 If you love restaurants, hotels, or just great stories about innovation, you won’t want to miss this one!

🎧 Listen now and don’t forget to subscribe for more insider conversations on hospitality, design, and business!

In this high-energy, laugh-filled episode of Friday Night Audit, Glenn Haussman and Craig Sullivan welcome hospitality executive, keynote speaker, and podcaster Bart Berkey, host of Most People Don’t… But You Do. Buckle up for a wild ride filled with ridiculous banter, thought-provoking insights, and, of course, cocktails.

🔹 Inside This Episode: The power of doing what most people don’t—how small actions can set you apart in business and life.

🚀 Why bubble-wrapping your windows (or your cats?) might be the best winter hack ever.

🏠🐱 Bart’s journey from Ritz-Carlton executive to full-time speaker & podcaster—with a life-changing twist. 🎤 Ghost jobs & corporate nonsense—why companies post jobs that don’t really exist.

👻💼 Glenn’s legendary business card strategy—why having a deck of hilarious cards makes you unforgettable.

🤯🎴 And of course… what’s in the mysterious black box?

🕵️‍♂️🎁 It’s an episode packed with laughs, real talk, and no B.S.—so grab a drink, kick back, and enjoy!

🍹🔥 🎙 Guest: Bart Berkey | Host of Most People Don’t… But You Do

📍 Hosts: Glenn Haussman & Craig Sullivan

💬 Drop a comment below—what’s one thing most people don’t do that YOU think makes a difference?

⬇️ 🔔 Subscribe for more hotel industry fun, insights, and absurdity!

🚀 Big news! Still a bit more ALIS 2025 coverage! Here, Glenn chats with Christopher Hartley, CEO of Global Hotel Alliance (GHA), to discuss their record-breaking year, new brands, and the future of global travel. 🎉 Key Takeaways: GHA’s Best Year Ever! 💰 $2.7 billion in loyalty program revenue—up 17% from 2023. Hotels Cashing In! 💸 $400 million in cross-brand bookings, proving the power of independent hotels uniting. Global Expansion! 🌍 New brands in Sri Lanka 🇱🇰, Malaysia 🇲🇾, Dubai 🇦🇪, and the UK 🇬🇧—with more coming soon! Americans Are Driving Travel! ✈️ The U.S. market is fueling international travel demand like never before. What’s Next? 🔮 Growth in China, India, Indonesia, and Brazil as these markets mature and expand outbound travel. A Lifeline for Independent Hotels! 🏨 If you're a boutique or independent brand, GHA’s loyalty program could be a game-changer. 🔥 If you're in hospitality, you can’t afford to miss this! Hit that LIKE button, SUBSCRIBE, and SHARE this with your network. 🙌 Special thanks to Unifocus for sponsoring this conversation. Learn more at unifocus.com

Las Vegas isn't just about casinos and bright lights—it's also home to a game-changing way to stay! On this episode of No Vacancy Live, Glenn Haussman and Anthony Melchiorri sit down with Laura Goldberg of Ariva Serviced Residences, Las Vegas to uncover why long-term travelers, business professionals, and even poker players are choosing this extended-stay experience over traditional hotels. 🚀 What You’ll Learn: 🏡 What Ariva Serviced Residences Are Really About – More than just an apartment, it's a fully furnished home with hotel-style amenities. 🎯 Who Benefits Most – From relocating professionals to F1 teams, poker players, and entertainers’ crews, see why Ariva is the ultimate stay. 💰 The Hidden Cost Savings – How skipping nightly hotel fees, parking charges, and eating out makes extended stays more affordable. 🌟 Luxury Meets Convenience – Four pools, a full gym, yoga studio, and even weekly resident events. 🤝 The Power of Sales & Networking – Laura shares insider secrets on how relationship-building drives success in hospitality. 📍 Visit Areva: https://lnkd.in/ec4QAHK7 🔔 Subscribe for more hospitality insights: https://lnkd.in/eVpHR8fA

Luxury travel is evolving, and WorldHotels is leveraging this trend. A couple weeks ago I spoke with Gregory G. Habeeb, Chief Development Officer with WorldHotels during ALIS 2025. We discussed: 🔹 Five years after Best Western's acquisition—how has WorldHotels grown? 🔹 Soft brands & the power of choice—why travelers are loving unique, story-driven experiences 🔹 The rise of alternative hospitality—from glamping to luxury Airstream retreats in Tennessee 🔹 $1.7 trillion in luxury travel spending—what’s fueling the high-end market boom? 🔹 Travel trends shaping 2025—mocktails, wellness experiences, and the push for independence 🚨 Don’t miss this insider look at the future of luxury hospitality! Hit LIKE & SUBSCRIBE for more top-tier hotel industry insights.

Hotel deals don’t happen overnight, and today, we’re pulling back the curtain! 🏨💰 Join Glenn Haussman and Anthony Melchiorri as they sit down with David Johnstone, a hotel investment legend, to talk about: ✅ Hotel Investment Realities: Why development is stalling and where the real opportunities are. ✅ Luxury Boom: Why high-end hotels have more profit potential while mid-tier properties struggle. ✅ The $10,000 Martini Proposal: A story so wild, it made headlines. ✅ How to Succeed in Hospitality Real Estate: Dave’s top advice for young professionals. ✅ A Multi-Million Dollar Car Ride: How one bold move sealed a major hotel sale. Plus, Anthony shares how one unexpected paycheck made him cry and why today’s hotel managers have less control than ever. If you love the business of hotels, epic behind-the-scenes stories, and real talk about where the industry is heading, this episode is a must-watch! 📌 Like, Comment & Subscribe for More Insider Hospitality Content!

📢 The hotel investment world is buzzing with cautious optimism—but what does that really mean for deals, transactions, and the future of hospitality? I’ve still got more from ALIS, and for today I chatted with Adam Suleman of Equinox Hospitality and Equinox Hotels to break it all down!

🔹 The Investment Climate: With inflation cooling and market stability improving, is it finally time for sidelined capital to flow?

🔹 Deals on the Horizon: Why properties that have been sitting idle may soon hit the market.

🔹 The Big Pivot: How investors navigate rapid changes and decide when to go all in.

🔹 The Waiting Game: Why money is always "on the sidelines" and what finally pushes it into play.

🎧 Don’t miss this conversation if you're in hospitality, investment, or just love the business of hotels!

📢 Special thanks to Unifocus for supporting this episode—check them out at Unifocus.com!

💡 Subscribe for more industry insights, hotel trends, and expert interviews!

#HospitalityInvesting #HotelDeals #ALIS2025 #HotelInvestment #RealEstate #GlennHaussman #NoVacancyPodcast

🚀 AI isn’t replacing hospitality — it’s enhancing it! In this episode of No Vacancy Live, Susan Graves (CEO, Experience Alive) discuss how AI and machine learning are reshaping hotel operations while keeping the human in hospitality. 💡 Key Takeaways: AI as a Companion, Not a Replacement – Let tech handle the repetitive tasks so humans can create extraordinary guest experiences. Conversational AI is Here – No more outdated phone menus! AI-driven customer service means guests get instant answers. Solving the Labor Shortage – AI-powered hiring solutions helped one hotel process 320,000 applications in 90 days! How AI Can Increase Revenue – Stop losing sales due to missed calls and inefficient guest interactions. The Future of Hospitality – AI-driven automation, robotics, and smarter operations mean better experiences for guests and employees. 🎯 Want to future-proof your hotel? Tune in for insider insights and real-world solutions! 📢 Don’t forget to: 👍 Like this video 💬 Comment your thoughts 🔔 Subscribe for more hospitality insights!

Yup, we still have more coverage from ALIS 2025. Today, I’m speaking with Brian Hughes of Twenty Four Seven Hotels and we’re breaking down the state of hotel transactions, management shifts, and what’s really happening behind the scenes in hospitality investment.

🔹 What’s the mood in the industry? Is optimism peeking through, or is everyone just waiting for a breakthrough moment? 🔹 Hotel deals are tough right now – but what factors are finally working in our favor? 🔹 How hotel transactions create big opportunities for management companies like Twenty Four Seven Hotels. 🔹 The art of hotel takeovers – from navigating renovations to boosting ADR with a fresh new product. 🔹 2025’s “Secret Sauce” – why industry insiders believe this is the year for transaction growth.

🔥 If you're in the hotel business (or just love industry insider talk), this is an episode you don’t want to miss!

📌 Hit that LIKE button, SHARE with your network, and SUBSCRIBE for more hospitality insights!

#HotelInvesting #HospitalityIndustry #HotelManagement #ALIS2025 #RealEstate #HotelBusiness #NoVacancyLive #HotelDevelopment

Welcome to another unfiltered, unhinged, and undeniably hilarious episode of Friday Night Audit! This time, we’re tackling the most important issues of the day, like:

Super Bowl Hype or Snooze Fest? 🏈 Is this year's big game the least exciting ever, or is Glenn just salty about it?
Party Food Smackdown! 🍗 Who’s bringing the best game-day snacks, and who’s just showing up with sad chips?
Snowpocalypse Survival Guide! ❄️ Heated debates over the sacred (or illegal?) act of saving a dug-out parking spot with lawn furniture.
The True Cost of Being a Fan! 💰 Why are ticket prices insanely high, and who’s actually paying 10K for nosebleeds?!
Pet Rats and Strange Investments! 🐀 Craig might be questioning everything after learning about Ed’s unusual choice in pets.
Hot Tub Halftime?! 🛁 One viewer's Super Bowl setup raises important questions about game-watching comfort.

💥 This episode is chaos in the best way possible. Whether you're here for the laughs, the debates, or just to make sure Glenn doesn’t break another microphone, you’re in the right place. Grab a drink, hit play, and enjoy the madness!

👊 Subscribe for more hotel biz meets comedy gold! 📢 Drop a comment: What’s your ultimate game-day food lineup?

Tiffany Cooper, Head of Development for the Americas at Mandarin Oriental Hotel Group, joined us at ALIS 2025 to share her journey, the brand’s expansion plans, and the exciting future of luxury hospitality. If you’ve ever wondered what goes into developing ultra-luxury hotels, this episode is packed with insights!

🔹 Tiffany’s journey with Mandarin Oriental – From a dream at 23 to leading development in the Americas

🔹 Where Mandarin Oriental is expanding next – Ambitious and achievable growth plans

🔹 The evolving luxury hotel market – Why demand is stronger than ever

🔹 Branded residential boom – How high-end residences are shaping hotel investments

🔹 The challenge of financing luxury projects – Creative solutions to make it work

📍 Recorded at ALIS 2025 in Los Angeles

👀 Don’t miss this deep dive into the world of luxury hospitality development!

📢 Special thanks to Unifocus for supporting this episode—check them out at Unifocus.com!

👉 Like, comment, and subscribe for more insider conversations!

#LuxuryHotels #MandarinOriental #HotelDevelopment #HospitalityIndustry #LuxuryTravel #HotelInvesting #HotelGrowth #BrandedResidences #ALIS2025 #HotelPodcast

💡 How can hotels boost profits in 2025? Aperture Hotels' CEO Charles Oswald joined Glenn during ALIS 2025 to break it all down. From securing management contracts to finding hidden revenue streams, this conversation is packed with real insights hotel owners and operators can use today. 📌 Key Takeaways: 📉 Hotel transactions are slow, but asset managers are laser-focused on bottom-line results. What does this mean for management companies? 🔑 Aperture’s secret sauce: Big experience, small package—how their fresh approach is winning over owners. 💰 The biggest profit opportunity in 2025? Total RevPAR. If you're only chasing RevPAR, you're leaving money on the table. 🏨 Maximizing select-service hotel revenue: From strategic partnerships to smart risk management, every dollar counts. 🔥 A real-world case study: How a simple switch saved one hotel $70,000 in insurance costs. 🚀 Don’t miss these expert insights that could transform your hotel’s bottom line. 📢 Special thanks to Unifocus for supporting this episode—check them out at Unifocus.com! 👍 Like, share, and subscribe for more game-changing hospitality insights. 🎥 Watch now and subscribe for more insider hospitality content!

What happens when Glenn Haussman and Anthony Melchiorri go off-script with no guests? A raw, unfiltered conversation about the biggest trends in hospitality, from high-stakes investments to industry predictions you won’t hear anywhere else.

🚨 Inside this episode:

❄️ The brutal cold snap: Why even seasoned travelers are feeling it
🏨 ALIS Conference breakdown: What REALLY goes down behind closed doors
💰 Hotel investments in 2024: Who’s bullish, who’s nervous?
🏗️ New builds vs. conversions: What’s driving hotel development?
🏨 Hilton’s aggressive brand expansion—smart move or brand overload?
🏁 The high-speed train from LA to Vegas—is it finally happening?
💼 The work-from-home debate: Should office attendance be mandatory?
💵 Tipping culture: Billionaires who leave $0 and why tipping feels out of control
📉 Weekend pay surges: Should hotel workers get more for working Saturdays?

💡 Glenn and Anthony also dive into the future of AI in hospitality, wild industry predictions, and a serious (or not?) discussion about Anthony getting a hair transplant.

📺 Watch, laugh, and get the inside scoop from the pros who know.

🔔 Don’t forget to subscribe for more industry insights and straight talk!

#Hospitality #Hotels #NoVacancyLive #Business #TravelIndustry #HotelInvestment #HospitalityTrends #TippingCulture #WorkFromHome #HotelManagement

Glamping? Independent hotel booms? The next generation ditching mobile phones?! 🤯 Brad LeBlanc, Chief Development Officer of Best Western Hotels & Resorts, joins Glenn live-ish (that means recorded) from ALIS 2025 to talk about the MAJOR shifts happening in hospitality. 🔹 The Next Big Thing in Hotels? → Outdoor hospitality is exploding! Best Western’s new Wildflower Resort at Zion is just the beginning. 🔹 Why the “Locked Up” National Park Market Isn’t So Locked → There’s space for more players, and Best Western is jumping in. 🔹 Building a Brand Family → From economy stays to upscale experiences, Best Western is creating a diverse hospitality portfolio. 🔹 The Independent Hotel Takeover → Soft brands and unique stays are the future—Brad predicts an explosion of independent hotels in the next decade. 🔹 Future-Proofing Hotels → What happens when Gen Z and Alpha gets tired of using their parents’ tech? How hospitality will evolve for the next generation. Brad’s been in the business long enough to see trends come and go—now he’s calling the next BIG moves in hotels. Don’t miss this insightful (and fun) conversation! 📢 Special thanks to Unifocus for supporting this episode—check them out at Unifocus.com! 👍 Like, share, and subscribe for more game-changing hospitality insights. hashtag#HospitalityTrends hashtag#BestWestern hashtag#Glamping hashtag#HotelDevelopment hashtag#HotelIndustry hashtag#IndependentHotels hashtag#HospitalityInnovation hashtag#TravelFuture hashtag#BusinessTravel

🏝️ Ever wonder what makes a luxury resort unforgettable? In this episode, we sit down with Nikheel Advani, co-founder and COO of Grace Bay Resorts, to uncover the secrets behind creating world-class guest experiences in Turks and Caicos and beyond. But this isn’t your typical business pitch, this is a deep dive into passion-driven leadership, the power of hospitality, and the relentless pursuit of excellence.

🔥 What You’ll Learn in This Episode:

🌍 From Dishwasher to Luxury Hotelier – How Nikheel’s journey shaped his leadership philosophy.
🔥 Passion as a Superpower – Why true success in hospitality (or any industry) starts with passion.
🏖️ The Grace Bay Experience – What makes guests return to these stunning resorts year after year?
🚀 The Future of Luxury – How the evolving role of GMs and asset managers is changing hospitality.
🏆 Lessons from the World’s Best – Insights from mentors at Ritz-Carlton, Raffles, and beyond.
🤝 Building a Team that Thrives – Why emotional intelligence and leadership go hand in hand.
💡 Excellence in Every Detail – From the perfect towel size to world-class wine selections, how small touches make a big impact.

🎧 Why You Should Listen:

This is more than a hospitality conversation—it’s a masterclass in leadership, resilience, and human connection. Whether you're in the hotel industry or just love hearing from passionate, driven leaders, this episode is packed with takeaways that will change how you think about business and life.

👉 Watch now and get inspired to bring excellence into everything you do!

🔗 Listen & Subscribe: https://podcasts.apple.com/us/podcast/no-vacancy-live/id1120881540 📺 Watch More Episodes: https://novacancynews.com/ 📢 Follow Us for More Hospitality Insights: https://www.linkedin.com/company/no-vacancy-podcast-rouse-media/

#Hospitality #Leadership #LuxuryHotels #HotelierLife #PassionForService #GraceBayResorts #TurksAndCaicos #HotelManagement #SuccessMindset #Excellence

I’m with Mark Hope of Coast Hotels during ALIS to discuss the company’s strategic expansion plans, market insights, and the economic factors shaping the hotel industry today. 🔹 Key Takeaways:

✔️ West Coast Growth Strategy – Why Coast Hotels is focusing on major U.S. West Coast cities like Seattle, LA, and San Francisco. ✔️ Economic Factors at Play – How the Canadian dollar and Japanese yen impact expansion decisions. ✔️ Profitability in a Challenging Market – The importance of rate increases when occupancy levels are maxed out. ✔️ Hub-and-Spoke Approach – How Coast Hotels is leveraging franchise locations to strengthen its network. ✔️ Hotel Industry Trends – Insights into rising operating costs and consumer spending shifts. 💡 Want to stay ahead of hospitality trends? Hit that subscribe button and don’t miss our ALIS 2025 coverage! 🔗 Sponsored by Unifocus – Technology that drives value. Check them out at unifocus.com. hashtag#Hospitality hashtag#HotelIndustry hashtag#ALIS2025 hashtag#CoastHotels hashtag#HotelGrowth hashtag#BusinessExpansion

Join Glenn as he catches up with Jeff Wagoner, CEO of OUTRIGGER Hospitality Group, during ALIS 2025! This episode is packed with incredible insights on Outrigger’s latest moves, from game-changing entertainment to stunning hotel renovations and Hawaii’s tourism comeback.

🎙️ What’s Inside This Episode?

Cirque du Soleil Entertainment Group Hits Hawaii! 🌟 Outrigger’s custom built 20,000 sq. ft. showroom is now home to 'Auana', a breathtaking Hawaiian-centric show.

A Show for Locals & Tourists Alike – 35% of ticket sales are from locals, proving it’s more than just a tourist attraction.

Hawaii’s Evolving Hotel Scene 🏨 Major renovations at Outrigger Kona and the transformation of Ohana East into Outrigger Waikiki Paradise Hotel – designed with local art and culture in mind.

The Road to Tourism Recovery ✈️ Japan’s travel numbers are still recovering, but Hawaii is set for a strong second half of 2025.

Expanding the Outrigger Brand 🌍 A potential new property in Thailand?

👉 Don’t miss this inside look at how Outrigger is shaping the future of Hawaiian hospitality while staying true to its roots.

🎙️ Presented by Unifocus – Technology that delivers value. Learn more at Unifocus.com.

🔔 Like, Subscribe & Hit the Bell! 🔔

📢 Who should we interview next? Drop your suggestions in the comments!

#OutriggerHotels #HawaiiTravel #CirqueDuSoleil #HotelRenovation #TravelIndustry #LuxuryHotels #HospitalityBusiness #TourismRecovery #ALIS2025

🔹 How is Best Western evolving in 2025? 🔹 Why is brand expansion key to success? 🔹 What role does AI and technology play in reshaping hospitality? Join No Vacancy Live host Glenn Haussman as he chats with Larry Cuculic, President & CEO of BWH Hotels during ALIS 2025! This conversation covers: ✅ Best Western’s 2025 Strategy – Growth, guest experience, and revenue optimization ✅ Brand Expansion & Development – New construction, soft brands, and repositioning assets ✅ Market Challenges & Opportunities – Adapting to interest rates, economic shifts, and consumer trends ✅ Reimagining Hospitality – How AI, technology, and fresh leadership perspectives are shaping the future ✅ What Excites Larry Most About 2025? – A bold vision for innovation and success 📢 Don’t miss this deep dive into the future of hospitality! 🎧 Watch now and stay ahead of the industry! 🔗 Subscribe for more exclusive hotel industry insights! 👍 Like | 💬 Comment | 🔄 Share hashtag#BestWestern hashtag#HospitalityLeadership hashtag#HotelIndustry hashtag#ALIS2025 hashtag#BusinessGrowth hashtag#TravelTrends hashtag#HotelDevelopment hashtag#NoVacancyLive

Sloan Dean, CEO of Remington Hospitality, and I break down the key trends shaping the hospitality industry in 2025 at during ALIS. 🔑 Key Takeaways: "Reserved Optimism" in the industry: What does it mean for hotel owners and operators in 2025? Economic impact on hotel performance: How inflation and wage growth affect different hotel categories. Group business is booming: Why group pace is up 9% and continues to drive the industry's recovery. Urban hotels are back: Discover why cities like New York and Washington, D.C., are seeing a resurgence in leisure travel. Luxury vs. Economy: How different customer bases respond to economic challenges. RevPAR Growth Predictions: Why 2025 could outpace 2024 for revenue per available room. ✨ Why Watch: Gain insider knowledge from two of the most experienced voices in hospitality. Whether you’re an industry veteran or just curious about what’s ahead, this podcast offers valuable perspectives on trends, challenges, and opportunities in the ever-evolving hotel landscape. A special thanks to Unifocus for supporting this episode. Explore how their technology drives value at Unifocus.com. hashtag#HospitalityInsights hashtag#ALIS2025 hashtag#HotelTrends hashtag#GroupBusiness hashtag#UrbanHotels hashtag#LuxuryTravel hashtag#HotelLeadership hashtag#HospitalityIndustry

Glenn spoke with Raul Leal, CEO of SH Hotels & Resorts, during the Americas Lodging Investment Summit (ALIS). We’re discussing global expansion, brand innovation, and sustainability, all set against the backdrop of an evolving hotel landscape. And even a company name change!! Highlights: 🌍 Global Growth: New openings in Tokyo, Melbourne, Copenhagen, Manchester, Silicon Valley, Seattle, Dubai, Florence, and Rome. 🌿 Sustainability Focus: How eco-conscious values drive the vision behind 1 Hotels and SH Hotels' other brands. 🏨 Brand Innovation: The legacy of Starwood Hotels and its influence on modern hospitality. 🌟 Distinct Brand Identities: Why SH Hotels prioritizes unique personalities for each of its brands, including Baccarat, Treehouse, and 1 Hotels. 🌎 Cultural Respect: The importance of tailoring experiences to local cultures in global markets. 🎉 Vision for the Future: How SH Hotels is catering to the next generation of luxury travelers while honoring the planet and people. 🔗 Special Thanks to Unifocus: Technology that drives value in hospitality. Visit Unifocus .com for more. 💬 Join the Conversation: What do you think about the rise of eco-luxury hotels? Which city’s new hotel opening excites you the most? 📢 Don’t miss out! Like, comment, and subscribe to stay updated on more industry insights. Share this video with fellow hospitality enthusiasts! hashtag#Hospitality hashtag#LuxuryHotels hashtag#EcoSustainability hashtag#HotelInnovation hashtag#GlobalTravel hashtag#RaulLeal hashtag#SHHotels hashtag#1Hotels hashtag#TreehouseHotels hashtag#BaccaratHotels hashtag#HospitalityLeadership hashtag#TravelIndustry

James Hansen may be new to Reeco, but he's been in the industry for a while. Glenn, Craig and producer Dave attempt to get him to share stories that put his new gig in danger.

Grab a drink and join us for some laughs as we kick off the weekend with Friday Night Audit!

James Ferguson, author of "The Confetti Culture Playbook" gives updates on how his career journey has progressed over the last few years from being a GM to taking over as Corporate Director of Culture with Wurzak Hotel Group. In this role, he has taken the company from 2.5 on Glassdoor to 4.3! Find out how he was able to do this and what new projects James is coming out with.

🎙️ Unlocking the Future of Hotel Access Control with Ed Sullivan On this episode of ESLA Icons & Experts we’ve got Ed Sullivan, Chief Strategy Officer at EntryReady. Glenn and Ed unravel the surprising complexities of hotel access control. It's not just about unlocking doors — it’s about guest experience, operational efficiency, and risk management in the digital age. 🚪🔒

🔑 What You'll Learn:

Why access control is the backbone of a modern hotel tech stack.
How digital keys and NFC technology are reshaping guest expectations.
The critical role of analytics in ensuring security and improving operations.
Innovative ways to reduce staff workload while enhancing efficiency.
Real-world horror stories about outdated key systems—and how to avoid them.
Why access control is a game-changer for managing risk, including human trafficking prevention.

🌟 Why Watch This Episode? This isn’t just a tech talk; it’s a roadmap to smarter hotel management. Whether you’re planning a new property or upgrading an existing one, this episode is packed with actionable insights and jaw-dropping revelations about the future of access control.

Today’s episode is also sponsored by Entryready (www.entryready.com)

Today’s episode is also sponsored by Dellisart Hospitality (www.dellisart.com)

📌 Don’t miss out on this eye-opening discussion!

📺 Watch, like and share this video now !

🔗 Stay Connected: Find more episodes at No Vacancy News and explore resources from EntryReady for cutting-edge hotel solutions.

#HotelTech #AccessControl #DigitalKeys #HospitalityInnovation #NFC #SmartHotels #ESLA #extendedstay

In this episode, we delve into the world of award-winning interior design with Yasmine Mahmoudieh, founder of Yasmine Mahmoudieh Design. Yasmine shares her unique approach to design, drawing inspiration from diverse cultures and global travels.

Discover how she translates these global influences into stunning and innovative spaces that have garnered critical acclaim. Get ready to be inspired by Yasmine's creative journey and learn how she pushes the boundaries of interior design.

I’m chatting with James Hansen, VP of Business Development at Reeco and we’re discussing how this groundbreaking AI-driven platform is simplifying hotel procurement and transforming the industry.

Learn how Reeco is using cutting-edge technology and fresh funding to help hoteliers save time, cut costs, and maximize efficiency. And be sure to catch up with hem during ALIS too!

Key Highlights:

Big Moves in Funding:
Reeco secures $15M in Series A funding, totaling $25M raised to date.
Discover how this investment will supercharge sales, marketing, and branding efforts.
AI-Driven Innovation:
Automates procure-to-pay processes for hotels.
Upload invoices to instantly compare vendor prices, manage recipes, and optimize menus.
Maximize savings with cross-menu utilization and dynamic vendor comparisons.
Simplifying Hotel Operations:
Streamlined vendor management with plug-and-play integration.
Supports existing contracts, rebates, and GPOs without manual data entry.
James Hansen’s Journey:
From hotel management to leading business development at Reeco.
Why AI and technology are the future of hotel operations.
Why Hoteliers Should Care:
Save time and money while improving efficiency.
Stay ahead of the curve with technology that simplifies decision-making.

🌟 Don’t miss out on this game-changing innovation for the hospitality industry! Subscribe, like, and share for more insights.

#ReecoAI #HotelProcurement #HospitalityInnovation #AIInHotels #HotelManagement #ProcureToPay #HotelTech #SaveTimeSaveMoney

In this episode of No Vacancy Live, Glenn Haussman and Anthony Melchiorri sit down with Donte Johnson and Jason Bass, hoteliers and co-authors of Impact Hospitality, to explore how purpose-driven leadership is revolutionizing the hospitality industry. Dive into this compelling conversation about intentional decision-making, community impact, and the power of aligning values with action.

Key Takeaways:

How shifts in values over the past five years are shaping hospitality leadership.
The unique story of sourcing sustainable toilet paper from a local, minority- and woman-owned business.
Building a supplier ecosystem that drives community growth and supports underrepresented groups.
Insights into Impact Hospitality, a handbook for balancing profitability and social impact.
The role of mentorship and entrepreneurship in fostering vibrant local communities.
Strategies for operationalizing social impact in hospitality without compromising quality or consistency.

Why Watch? Discover how hospitality can go beyond serving guests to becoming a force for good in the community. Dontae and Jason share actionable insights, inspiring stories, and a roadmap for hotels to make a lasting difference.

📚 Learn more about their book: Follow Dontae and Jason on Instagram for updates. 🎧 Subscribe for more episodes of No Vacancy Live!

#HospitalityLeadership #SocialImpact #HotelIndustry #NoVacancyLive #PurposeDriven #CommunitySupport #Entrepreneurship #Sustainability #ImpactHospitality

Welcome to part one of our four-part series exploring the exciting transformation of entertainment in hospitality! 🎥

I’m talking with Brian Venable, VP of Partner Management at Warner Bros. Discovery, to discuss the differences between HBO and Max so I can finally understand how hotel guests are looking to use these services.

What You'll Learn in This Episode:

The evolution of HBO from its iconic linear service to the introduction of Max streaming.
Why streaming is becoming a must-have for hotels as guest habits shift toward on-demand entertainment.
How Max for Hospitality bridges the gap between traditional and modern viewing experiences.
The challenges and opportunities hotels face when adapting to new entertainment expectations.

Get ready for an engaging discussion on how these changes impact not just the hospitality industry but also the way we all consume content. Don’t miss out on the insights that will shape the future of hotel entertainment!

📺 Stay tuned for Part 2, where we’ll dive deeper into guest satisfaction and the role of technology in enhancing the stay experience.

#HBOvsMax #HospitalityTech #StreamingInHotels #HotelInnovation #OnDemandEntertainment #HospitalityTrends #StreamingRevolution #sponsored #hotels #hotelnews

Mark Irgang is the Opening General Manager of the Marriott New York JFK and has known Glenn for some time. He's also the newly elexted President of SKAL USA. Yet, somehow he still wants to have drinks and swap industry war stories with Glenn, Craig, Producer Dave and maybe even Dr.Producer Suzanne! Plus, Glenn gets hited as the new coach of the Dallas Cowboys?!

Steve Palmer founded The Indigo Road Hospitality Group five years ago, a restaurant forward hospitality concept. We discuss how that strategy is working for his company as well as his bestselling book “Say Grace: How the restaurant business saved my life.”

I'm chatting with Noha Abdallah, Chief Marketing Officer at Choice Hotels International, about their new ad campaign featuring the hilarious and relatable Keegan-Michael Key.

Learn how this marketing campaign is reshaping travel experiences and connecting with guests in meaningful ways.

Key Takeaways:

Why Keegan-Michael Key? Learn how his incredible relatability and humor (with a 98-100% recognition score!) make him the perfect spokesperson for Choice Hotels.

The Vacation Maximizer Campaign: How Choice Hotels is helping travelers maximize their time off with great value, strategic locations, and tailored experiences.

Introducing the Time Off Toolbox: Personalized time-off request videos from Keegan.

Custom out-of-office replies with Keegan’s humor.

Travel tips and tricks to make the most of your vacation.

Making Ads Memorable: How this campaign bridges the gap between fun and functionality, creating a lasting impression that inspires bookings.

Why Watch? Discover how Choice Hotels’ marketing is breaking through the clutter to create genuine connections with travelers.

Plus, get a behind-the-scenes look at how humor and humanity drive guest engagement.

🌟 Don’t forget to like, comment, and subscribe for more hospitality insights! #ChoiceHotels #KeeganMichaelKey #VacationMaximizer #HospitalityMarketing #TravelTips #TimeOffToolbox #HotelInsights

The American Hotel and Lodging Association Foundation continues to do work on helping grow leaders within the industry. Anna Blue, President, of AHLA Foundation discusses the great opportunities the AHLA Foundation is providing in 2025.

Dina Belon, President of Staypineapple Hotels Inc. is here to talk about dynamic brand building leveraging the hospitality pineapple symbol. How is the company differentiating itself from the major hotel companies and what are the exciting things happening for them in 2025?

Last month I hosted a cool event (Anthony was a judge) for the Nevada Hotel and Lodging Association during their Tech Conference dubbed the Shark Pool, a hospitality innovation competition. So many great teams but only one could win. Today we have that winner, Rich Sloan of WAVR Technologies, to tell us how atmospheric water harvesting technology could revolutionize places like Las Vegas but transform communities throughout the globe. This is crazy cool!

For the first show of 2025 Glenn in hiding out in Reno as Craig, Dave and Suzanne are relieved to still be home for the post holiday recovery. Tonight we welcome hoteliers and podcasters Greg Fregoso and Tom Groebe.

We're kicking off 2025 with Daniel Lesser of LW Hospitality Advisors who shares his thoughts on the financial state of hospitality and where to make money in 2025.

In the final show of 2024, we welcome industry speaker Ryan Minton. Shame he couldn't figure out how to talk his way out of hanging with Glenn, Craig and Doctor Producer Suzanne.

Anthony & Glenn are here to wrap up 2024. We talk about their favorite moments of the year, highlights of the show, and what to expect in 2025.

In the final ESLA Icons & Experts of the year we’re tackling an issue affecting every extended stay hotelier: Insurance! I’m joined by ESLA Chair and Founder, Doug Artusio, also CEO of Dellisart Hospitality.

We’re joined by Peggy Roberts & Laura Betten of AON – Insurance experts shedding light on market trends and risk management.

Key Topics Covered:

The rising cost of insurance: What’s driving the increase?
Post-COVID underwriting changes affecting extended stay properties.
How to build trust and partnerships with insurance providers.
The importance of tailored coverage and loss prevention strategies.
Navigating state-specific regulations and multi-state challenges.
Pro tips for mitigating risks like human trafficking and property liability.

Key takeaways include:

The Sophistication of Hotel Ownership: Hotel owners face increased complexities in managing franchise contracts, banking requirements, and insurance policies. This necessitates a strategic approach to compliance and coverage.
Proactive Insurance Strategies: Owners should adopt a forward-thinking approach to insurance by engaging with brokers early, leveraging industry data, and analyzing risks specific to property types and locations.
Three-Pronged Support: Effective hotel management relies on a triad of support from CPAs, legal advisors, and insurance brokers. Each plays a vital role in mitigating risks and ensuring compliance.
Data-Driven Risk Assessment: Insurance brokers like Aon use industry data to anticipate risks and tailor solutions. Predictable issues (e.g., fire sprinkler misuse or cooking accidents) and unforeseen events (e.g., vehicle crashes into buildings) require balanced, data-informed coverage.
Flexibility and Alternatives: Hotel owners dissatisfied with current insurance arrangements can seek reviews and alternative plans, even mid-term. Building trust with brokers involves detailed program evaluations before commitments.
Group Purchasing Power: Leveraging economies of scale through pooled arrangements or associations can significantly reduce costs and improve negotiating power with insurers. Options like captive insurance allow owners to retain premiums and build a collective rainy-day fund.
Creative and Custom Solutions: Owners should prioritize partnerships with brokers who listen, innovate, and offer tailored solutions rather than just annual policy renewals.
Regular Reviews and Reassessments: The importance of reevaluating all costs, including insurance, was emphasized, with advice to actively explore market options for potential savings and enhanced coverage.

🎙️ Don’t miss this enlightening conversation!

Thanks to AON for supporting this video.

Thanks to Dellisart for sponsoring this video.

🔗 Subscribe for more episodes: Text Hotel to 66866 🔔 Turn on notifications to stay updated!

#HotelInsurance #ExtendedStay #HospitalityInsights #NoVacancyLive #RiskManagement #HotelOperations #InsuranceTips #AonExperts

Join us for a captivating conversation with Clark Hanrattie, Partner at HEI Hotels & Resorts, as we explore how creative thinking, bold investments, and a deep understanding of hotel operations are reshaping the hospitality industry.

🔑 Key Highlights:

The Liberty Hotel Story: Transforming a Boston jail into a luxury hotel and setting the tone for innovative hospitality.

The Renaissance Times Square: Reinventing a legendary property into a modern marvel with unmatched views and brand-defining upgrades.

Inside the Deal-Making Process: Discover the bold moves and sharp negotiations that led to landmark acquisitions.

A Unicorn in the Industry: What makes certain professionals stand out in hospitality.

HEI’s Evolution: From private equity to a leading third-party operator, learn about the strategic shifts that defined HEI’s success.

Maximizing Iconic Locations: How to leverage Times Square's magic for year-round revenue, especially during events like New Year’s Eve.

Expanding Through Relationships: The company's growth from 38 hotels 12 years ago to 110 hotels today, achieving $2.6 billion in annual revenue.

Private Equity and Investment Expertise: In-depth understanding of private equity structures and real estate investment dynamics enables alignment with institutional investors.

🎙️ Follow No Vacancy for more amazing insights!

#HospitalityInnovation #HotelInvestments #LuxuryHotels #HospitalityLeadership #TimesSquare #CreativeHospitality #HotelIndustry #NewYearsEveHotels #BusinessStrategy #hotels #hotelnews

Santiago Leon, COO and Managing Partner of Spearhead Hospitality, is here to define what is a "Hospitality Underdog" and why Spearhead Hospitality prides itself on taking on projects no one else wants.

Lisa Cain, Ph.D. is an Associate Professor at Florida International University, and much smarter than Glenn, Craig, and yes, even Dave. Grab a drink or whatever and kick off the weekend watching her outwit and outlast our Friday Night Audit crew.

What YOU need to know about the court ruling against Department of Labor regarding overtime pay. I’m with Chirag Shah, EVP of Federal Political Affairs at the American Hotel and Lodging Association (AHLA), unpacking this and potential Department of Labor overtime rule changes.

Here’s what you’ll learn:

• What’s happening with overtime rules: The Department of Labor’s proposed changes and their potential to increase the threshold for exempt employees to nearly $59,000 by 2025.

• Why it matters: The practical impacts on hotel owners, operators, and employees, from payroll adjustments to workforce morale.

• A one-size-fits-all challenge: How regional differences (e.g., Manhattan, NY vs. Manhattan, KS) complicate these regulations.

• The industry’s response: AHLA’s advocacy efforts to create a fairer and more practical solution for hoteliers.

• What’s next: How potential appeals and administration changes could shape the future of these rules.

📌 Learn more

• Visit www.ahla.com/hotelsact to stay informed and join the advocacy.

David Lund, the Hotel Financial Coach, talks about how he's helping some of the largest companies with their financial literacy. How can people improve in one of the most important parts of the industry and how is the financial field evolving within the industry?

🎲 Step inside the newly transformed Rio Las Vegas! I’m going behind the scenes with Patrick Miller, President & CEO of Rio Las Vegas, to explore the exciting upgrades and vibrant energy that are redefining this iconic property. =]

🔑 In this episode, we cover: • Rio’s rich history as the original locals’ hangout and its unique all-suites concept.

• Dreamscape’s vision for reviving the property with redesigned rooms, upgraded casino floors, and exciting new amenities.

• A sneak peek into the National Finals Rodeo (NFR) festivities, including live music, pop-up bars, and Western lifestyle showcases. •

💡 The philosophy behind making the Rio an accessible, fun destination for locals and visitors alike.

• 🎰 How Rio Las Vegas is modernizing its casino floor with the latest games and a guest-first approach. We found Chief Gaming Officer Kevin Sweet and he joins too!

• 🍴 The vision behind Rio’s revamped dining experiences, including approachable, high-quality options like the new food hall concept.

• 🎭🎤 From Penn & Teller celebrating 50 years to the whimsical "WOW" show and the Comedy Cellar, explore the diverse performances at Rio.

• 🏢✨250,000 square feet of versatile event space, hosting everything from poker tournaments to corporate events.

• 🔮 Hear insights on how Rio plans to innovate while maintaining its legacy.

• Chris Kuroda’s (Phish’s light show creator) mesmerizing year-long light installation that turns the building into a work of art.

• The addition of local-friendly loyalty programs offering faster rewards compared to the Strip.

🌟 Don’t forget to like, comment, and subscribe for more exclusive content from the world of hospitality and travel!

🎧 Tune in for a behind-the-scenes look at the vibrant updates and the future of the Rio!

#RioLasVegas #HospitalityInsights #CasinoTransformation #LasVegasLocal #LiveMusic #LuxuryTravel #VegasNFR #EntertainmentRedefined #AllSuitesExperience #novacancy #hotels #hospitality

Live from the Rio in Las Vegas! Dreamscape just invested $340 million into its first phase reinvention of this iconic property. Glenn is onsite having a great time with Kevin Kenny, Brand Marketing Manager at Riio who shares everything about NFR and more. Craig, Dave and Suzanne ate here too. Bonus guest, John Sturgess of Adogo. Join us for our happy hour show and kick off your weekend with a laugh!

🎙️ I’m in Las Vegas with Cliff Atkinson, President of Virgin Hotels Las Vegas, where we talk about the city's unmatched event scene, how Virgin Hotels connects with Las Vegas culture, and the endless energy of the Entertainment Capital of the World.

📌 In This Episode:

🤠 NFR Rodeo Magic: Virgin Hotels’ proximity to the rodeo and how they embrace the cowboy spirit with shuttles, live music, and themed experiences.

🏎️ Formula 1 Insights: Behind the scenes of Virgin Hotels’ role as the "unofficial home of F1" and what makes F1 in Las Vegas a global spectacle.

🎵 Citywide Synergy: How Las Vegas handles multiple blockbuster events on the same night, from UFC fights to George Strait concerts.

🌍 Cluster Effect: The unique ability of Las Vegas to host large-scale events like AWS, EDC, and more with seamless logistics.

📅 What’s Next for Virgin Hotels: Upcoming events like AVN, EDC partnerships, and the ever-growing calendar of entertainment.

✈️ Why Las Vegas is #1: From proximity to the airport to hosting 300,000+ people over a weekend, no city does it better.

📢 Ready to experience the ultimate entertainment destination?

📲 Don’t forget to like, comment, and subscribe for more insider hospitality insights!

#VirginHotelsLasVegas #LasVegasEvents #NoVacancyLive #HospitalityInnovation #NFR2024 #F1LasVegas #EntertainmentCapital #LasVegasRodeo #LasVegasUFC

Who’s the greatest pineapple of them all? The Wise Pineapple Christine Trippi, or is it Dina Belon, President at Staypineapple Hotels? Maybe it’s our very own Doctor Producer Suzanne?? Join them and Glenn, Craig and Dave as we celebrate the start of the weekend. Plus, an interview with Petey Pineapple, the international symbol of hospitality.

Lloyd Mathiesen, chairman of the Chicken Ranch Rancheria of Me-Wuk Indians, joins to talk about the opening of he Chicken Ranch Casino Resort. Earlier this year, Chairman Mathiesen spearheaded the efforts in the Chicken Ranch Rancheria v. California lawsuit, which resulted in the Department of the Interior approving secretarial procedures for the Chicken Ranch Rancheria Me-Wuk Indians of California. This lawsuit has long standing implications and Chairman Lloyd will explain it.

On this special episode we’re honoring the memory of world class hotelier Harris Rosen, who passed away yesterday at age 85. He joined us a few times on No Vacancy, but my first interview with him was back in 2017 when we were audio only. It was episode #43 for those wanting to hear the entire show that does not include Mr. Rosen.

I chose this show because it focuses on his history, success and philanthropy. He may be the most renowned figure in the Orlando hospitality industry who has significantly shaped that market’s hotel landscape.

We discuss his incredible career, starting with his instrumental role in developing Walt Disney World's Contemporary Resort and Polynesian Village Resort. Discover how his innovative ideas and relentless focus on operational efficiency contributed to the success of these iconic properties.

He shares his experiences from working at Disney to becoming an independent hotelier in 1974. Learn about the challenges he faced, the strategies he employed, and the remarkable growth of Rosen Hotels on International Drive. Harris also reveals some of his unique contributions, such as the "chirping" telephones at the Polynesian Village Resort and the creation of Disney's central reservation office.

Rosen also shares heartwarming stories of kindness, the growth of his hotel portfolio, and his decision to focus solely on the Orlando area. He also discusses the development of the Shingle Creek Resort, his dream resort property, and future expansion plans.

Harris also opens up about his dedication to his associates, treating them like family and offering comprehensive healthcare, free college tuition, and more. Learn about his philanthropic efforts through the Rosen Foundation, which has transformed underserved communities by providing free preschool and college education.

Don't miss this captivating conversation filled with insights and anecdotes from one of the most influential figures in the hospitality industry. May this amazing man rest in peace.

👍 Subscribe to our channel and hit the bell icon for notifications on the latest episodes!

#NoVacancyPodcast #HarrisRosen #GlennHausman #OrlandoHotels #HospitalityIndustry #DisneyHotels #PolynesianVillageResort #ContemporaryResort #HotelDevelopment #RosenHotels #InternationalDrive #Hotelier #HospitalityInsights #Travel #HotelManagement #HospitalityInnovation #ExclusiveInterview

In 2012 sisters Stephanie and Lisa Karvellas embarked on building a private event business at their family's property. Since its inception, Cedar Lakes Estate has grown into the premier wedding and retreat venue on the East Coast, known for its exceptional hospitality and culinary program, as well as its spectacular, bucolic setting. Lisa joins us to talk about what it takes to run the award winning property.

In this bonus episode I chat with Bruce Ford, SVP at Lodging Econometrics, about the latest global pipeline numbers. We’re exploring hotel development trends across various regions, including Europe, the Middle East, India, China, and here in the USA. From Romania's emerging market to Israel's active pipeline and the evolving landscape of hotel conversions in Europe and new builds in the Middle East, Bruce provides a comprehensive overview of the current state and future prospects of the global hotel industry. Key Points: • Romania's Growth 🌍: Discussing the significant pipeline growth in Romania, including both resort areas and Bucharest. • Full-Service Projects in Europe 🏨: Insights into new full-service hotel projects across Europe, with notable mentions of Israel's booming pipeline. • Conversion Market Trends 🔄: Exploring the increase in hotel conversions in Europe and how it's becoming a significant trend. • Challenges and Opportunities 🚧: Addressing the complexities of hotel development in diverse regions and the shift towards more third-party management companies. • Middle East Developments 🌟: Highlighting the ambitious hotel projects in the Middle East and the phased approach to building new neighborhoods and city sections. • India's Tourism Boom: Discussing the rapid growth in India's hotel market, with over 600 projects in the pipeline and major global brands entering the market. • China's Unique Market: Insights into China's hotel development, including the challenges during the pandemic and the current state of over 500,000 rooms under construction. • Expanding Asian Markets 🌏: Highlighting the record pipeline outside of China in Asia, with notable developments in Japan, Malaysia, Indonesia, and Vietnam. • Mexico's Hospitality Resilience: Exploring Mexico's strong hospitality market during the pandemic and new developments, including the Tulum Airport and train line boosting tourism and hotel investments. • Southern California's Renaissance 🏨: Insights into the rebranding and development boom in Southern California, particularly Palm Springs. • Impact of Population Shifts 📊: Analysis of how population movements are influencing hotel investments and developments. • Trends in Hotel Conversions 🔄: The rising trend of hotel conversions in various regions to meet new market demands. • 2025 Outlook and Predictions 🔮: Expectations for new construction, deals, renovations, and rebrandings in 2025.

Chris Green is back to talk about what he's been up to in retirement, how he's been staying connected to the industry, what he feels 2025 will bring, and more! This is an episode you have to see.

I chatted with Sarah Dinger, EVP of Franchise Operations at My Place Hotels of America during The Hospitality Show! We reveal the secrets behind My Place’s empowering work culture, employee retention strategies, and how the brand fosters lasting relationships within their growing team. Thanks to Entegra -- unmatched purchasing, unlimited performance. Explore more at EntegraPS.com Main Takeaways: Retaining Top Talent in Hospitality: Discover how My Place encourages employees to take ownership and stay committed long-term. The Importance of “Why”: Sarah explains how showing employees the purpose behind their roles leads to stronger emotional engagement. Building Strong Partnerships: Learn how My Place uses supplier and partner relationships to navigate supply chain challenges. Celebrating Growth and Consistency: Sarah reflects on My Place’s growth to 115+ locations and the loyalty of team members who’ve been there since the beginning. Conference Highlights: Get a behind-the-scenes look at the recently held My Place annual conference, showcasing the brand's strength and future vision. Make sure to like, subscribe, and stay tuned for more industry insights every week! 💡 Subscribe for more insights on hospitality and hotel trends! Text HOTEL to 66866 for our newsletter hashtag#HospitalityPodcast hashtag#MyPlaceHotels hashtag#EmployeeEngagement hashtag#HospitalityLeadership hashtag#TeamCulture hashtag#FranchiseSuccess hashtag#podcast

Anna Blue is President of the American Hotel & Lodging Foundation where she's a change agent of good. However, she's appraently prone to poor decision making once she realizes what she's done by joining Glenn, Craig and Producer Dave for this week's Friday Night Audit.

Big show today as we have Brad LeBlanc, Chief Development Officer and Amy Hulbert, VP, Boutique and Upscale Brands of BWH Hotels. We're talking soft brand development and more!

In this episode, Matt McElhare, VP of Extended Stay at Choice Hotels International Hotels, shares exciting insights on the rapid growth of the extended stay segment.

From reaching the milestone of 500 extended stay hotels to discussing the brand’s innovative strategies, Matt highlights the future of this booming hospitality sector.

🔑 Key Highlights:

500th Extended Stay Opening: How Choice Hotels has scaled from 100 to 500 extended stay properties since 2018.

Growth Driven by Woodspring Suites: Insights into the acquisition of Woodspring and its role in driving rapid expansion.

Four Extended Stay Brands: Everhome Suites, Woodspring Suites, MainStay Suburban, and Suburban — each with a unique market strategy.

Reinventing Suburban & MainStay Brands: How Choice Hotels is revitalizing these brands with new strategies like the "kitchen in a box" and "lobby in a box" models.

Everhome's Market Opportunity: A look into Everhome’s focus on the high-potential midscale segment of extended stay hotels.

Extended Stay Conversions: Choice Hotels’ approach to converting select service hotels into extended stay properties for quicker market entry and increased profitability.

Impact of Interest Rates & Financing: Matt shares insights on how interest rate cuts and proven product performance are helping developers secure financing and grow in the extended stay space.

The Future of Extended Stay: With 400 more hotels in the pipeline, Choice Hotels plans to continue its aggressive expansion strategy.

🎧 Listen to the full conversation to learn why extended stay is the hottest segment in hospitality today!

📌 Subscribe for more expert insights into hospitality trends and real estate development. Text Hotel to 66866 to get our newsletter.

Monty Bennett, Founder and CEO of Ashford Inc, joins us to talk about what his expectations are for the last 6 weeks of 2024 as holiday season approaches. 2025 is fast approaching and with a lot of uncertainty behind us following the election, what is the outlook for current operating hotels as well as the transaction markets?

Today I am chatting with Ankit Panchal from Macrotech, he’s a seasoned hotelier who’s managed multiple properties. We’re focused on how Macrotech is pushing innovation in the hotel industry with advanced AI-driven solutions, from keyless entry systems to efficient front desk operations. • AI-Driven Innovation: Learn how Macrotech’s AI solutions are enhancing the guest experience and operational efficiency. • Sustainable Smart Locks: Discover the keyless lock system with QR code functionality, saving $700+ monthly on key replacements and reducing plastic waste. • Live Monitoring for Hoteliers: Macrotech’s smart locks and Wi-Fi solutions provide real-time access for property managers, enhancing security and guest satisfaction. • Plug & Play Wi-Fi: Streamlined installation and live connectivity tracking make Wi-Fi management seamless. • ID Scanners with OCR: Speed up check-in with optical character recognition, eliminating tedious manual data entry. • AI-Enhanced Phone System: Handle guest requests and FAQs with virtual agents, freeing staff to focus on personal guest interactions. • Interactive Check-in Kiosks: Offer self-check-in options while still connecting guests to live support for a smooth, friction-free experience. Dive into the ways Macrotech is reshaping the hospitality landscape and the exciting potential AI holds for the future of hotels. 🌍✨

We’re on the tradeshow floor of The Hospitality Show where I interview Jennifer Barnwell, President of Curator Hotels. Discover how Curator is revolutionizing the independent hotel space by empowering boutique and independent hotels to compete with larger brands and OTAs. Jennifer shares insights on Curator’s journey, industry challenges, and the exciting future of independent hotels.

Thanks to Entegra -- unmatched purchasing, unlimited performance. Explore more at EntegraPS.com

In this episode:

The Power of Curator: How Curator unites boutique hotels to create leverage, reduce costs, and improve visibility.
Marketing Advantage: Why Curator’s marketing solutions amplify exposure and boost bookings for independent hotels.
Four-Year Journey: Jennifer reflects on personal growth, public speaking, and newfound skills during her time with Curator.
Future of Independent Hotels: Hear Jennifer’s thoughts on the resilience and innovation driving boutique and independent hotel growth.
Inspiring Entrepreneurial Spirit: Why the independent hotel market will continue thriving despite brand consolidation.

💡 Subscribe for more insights on hospitality and hotel trends! Text HOTEL to 66866 for our newsletter

#CuratorHotels #IndependentHotels #HospitalityIndustry #HotelMarketing #BoutiqueHotels #HospitalityShow #JenniferBarnwell #GlennHaussman #HotelManagement

Michael Koch, Co-Founder and CEO of The Michael Koch Group, joins to talk about how his company is changing the real estate landscape through cutting-edge physical and digital experiences. They've created spaces such as Apple Stores and Ritz-Carltons.

Leanne Harwood, SVP and Managing Director of Luxury and Lifestyle for IHG is here to talk about all things L&L including the current state of the portfolio, future outlook, and how she got in the position she has, leading this amazing collection of hotels. We mostly focus on the new uber luxury Regent Santa Monica.

We’re at San Antonio's Riverwalk where I’m chatting with Brian Venable from HBO about HBO's pivotal role in hotel entertainment. Who doesn’t remember blinking neon HBO signs beckoning travelers to stay in an air cooled room and watch a movie?

From classic cable to modern streaming, discover how HBO and Max are reshaping the in-room experience for hotel guests. We’re looking into the latest hospitality trends and how Max is making it easier for travelers to access top-notch content right in their rooms.

Whether you're a hotelier or a fan of HBO’s iconic shows, this conversation offers insights into the future of in-room entertainment!

In this episode, we cover:

HBO’s transformation from cable to the streaming era with Max
The shift in guest expectations for on-demand, in-room entertainment
Why seamless streaming in hotels depends on the right tech infrastructure
Linear vs. streaming: How hotels balance both for diverse guest needs
HBO’s legacy of groundbreaking shows and what’s new with House of Dragons and White Lotus
How Max brings HBO, Warner Bros., and Discovery content to one platform
What makes HBO a unique experience that guests recognize and value
The importance of frictionless, passive entertainment in a hospitality setting

Don’t miss these insights on creating memorable guest experiences and making high-quality content accessible!

#HBO #MaxStreaming #HospitalityTech #InRoomEntertainment #HotelTrends #GlennHaussman #StreamingServices

Unlock the secrets of local SEO and more for extended stay for hotels!

We’re joined by Gordon Liametz, founder and CEO of Digital Escape, who breaks down actionable steps to make your hotel stand out in local searches. Whether you’re managing an independent property or a branded hotel, this conversation reveals how small changes can drive big visibility.

Tune in and learn how to position your extended stay property as a top choice in your area!

In this episode, you’ll learn:

• Local SEO Basics – What is local SEO, and why it matters more than you might think.

• Google Algorithms Explained – Discover the 5 algorithms impacting your hotel’s visibility.

• The Power of Local Searches – 46% of mobile searches are local intent-based, not brand-focused.

• 20-Step Self-Audit Checklist – Start improving visibility with Gordon’s proven checklist.

• Google Business Listing Essentials – Tips to maximize your hotel’s Google Business profile.

• Star Ratings & Photos – Why accurate ratings and quality images can transform booking rates.

• Effective Use of Keywords – How to use keywords, geo-marking, and latitude/longitude for a boost.

• Video and Photography Tips – Balance authenticity and professionalism to attract guests.

• Seasonal Tips for Visibility – Update your listing images and hero photos for the best impact.

Get insider insights to improve your online presence and outshine competitors in local search results!

Today’s episode is sponsored by ESLA’s inaugural regional event, taking place Wed. Dec 4 at the Crowne Plaza Ravinia in Atlanta. Learn more at ESLA.org.

Also, sposnored by Dellisart Hospitality (www.dellisart.com), the leader in the third-party management of Extended Stay hotels.

#HotelSEO #LocalSEO #HospitalityMarketing #DigitalEscape #HotelVisibility #HotelMarketing #SEOExperts

In a recent study hospitality was shown to have the highest rates of addiction across any industry. Cesar Wurm is back to share his struggle with addiction and how he has overcome them. He is aiming to help other people struggling with his book "The Powers of Addiction: Finding Freedom in Recovery"

🎙 I’m at The Hospitality Show floor with special guest Scott Strickland, Chief Commercial Officer of Wyndham Hotels & Resorts!

They discuss Wyndham’s cutting-edge technology, aimed at improving guest experiences and boosting franchisee profits. From AI-driven interactions to new loyalty rewards, Scott reveals how Wyndham is setting a new standard for hotel technology and customer connection.

Thanks to Entegra -- unmatched purchasing, unlimited performance. Explore more at EntegraPS.com

🔑 Main Highlights: AI-Powered Guest Experience: Discover how Wyndham Connect lets guests request upgrades, early check-ins, and answers to FAQs – all through AI!

Franchisee Profit Boost: Wyndham’s AI tools are generating additional revenue with early and late check-in options, with over 50% of hotels earning $1,500+ monthly.

Customizable Experiences: Learn how AI-driven technology creates personalized stays based on guest preferences, from room temperature to lighting.

Loyalty Program Evolution: Scott shares exciting upgrades to Wyndham's award-winning loyalty program, offering points for stays at dream locations worldwide.

Streamlined Purchasing for Franchisees: Wyndham’s upcoming portal will offer franchisees cost savings on essentials like mattresses and linens, driving down operational costs.

Don't miss out on these insights that could transform your view on hotel technology and guest service!

Watch, subscribe, and stay updated with our latest hospitality trends! Text HOTEL to 66866🔔

#WyndhamHotels #HospitalityTech #GuestExperience #HotelIndustry #HotelTrends #AIinHospitality #LoyaltyProgram #WyndhamConnect #NoVacancy

Ian McClure CEO, Gulf Development in Dallas, Texas oversees and directs a group of affiliated real estate development and management companies with assets in fourteen states employing approximately 450 associates.

He’s now betting big on extended stay, sharing his journey from retail and multifamily development into hospitality. He shares the story of developing a 30-property portfolio with Wyndham's new Echo Suites brand. In fact, he recently opened the first one!

Get an inside look into why Ian believes extended stay hotels are the future of hospitality, his strategic partnership with Wyndham, and how the operating model is transforming the industry.

Key Takeaways:

Ian McClure is leading the charge with 30 extended stay hotels across the U.S.
Extended stay’s robust performance during the Great Recession and COVID.
How operational efficiency drives their hotel design, reducing labor and increasing speed.
The importance of standardized room design for scalability.
The benefits of brand power: why Ian chose to align with Wyndham for global reach and distribution.
Insights into creating a new hotel prototype from the developer’s perspective.

Plus

· Location strategy

· Site selection criteria:

· interest rates and how that effects long-term confidence

· and Advice for investors

This episode is brought to you by EchoSuites from Wyndham. Learn more about Wyndham Echo Suites here: https://development.wyndhamhotels.com/brand/echo-suites-extended-stay-by-wyndham/

Also, thanks to our sponsor sponsored by Dellisart Hospitality (www.dellisart.com), the leader in the third-party management of Extended Stay hotels.

#HospitalityIndustry #ExtendedStayHotels #WyndhamEchoSuites #HotelDevelopment #RealEstateInvesting #HotelOperations #FutureOfHospitality #PodcastInterview

David Millili seemingly does it all as CEO of LodgIQ, GAIN Chairman of the Board and Host of the Modern Hotelier Podcast. Sadly, it all comes to end tonight as he stoops to the lowest level possible by joining Glenn, Craig and Dave for some cocktails and laughs on Friday Night Audit.

How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.

Last week at The Lodging Conference, Kevin F. Dailey, COO of LivAway Suites, and I discussed the rapid growth of this new extended stay brand 🏨 aginst the context of LivAway Suites, developed by West77 Partners. They're planning nationwide expansion.

Plus, the sold-out success of their first hotel in Salt Lake City to the strategic expansion across the U.S., this conversation offers invaluable insights for investors, developers, and hospitality pros alike! Key discussion points:

The incredible growth of Live Away Suites with 12 hotels open or under construction 🏗️

The success of their first hotel in West Jordan, Salt Lake City 🏙️

What makes LivAway Suites different from traditional corporate hotels 🏢

Expansion plans: From Salt Lake City to Richland, Washington, Smyrna, Georgia, and beyond 🌍

The strategic focus on extended stay properties with fast stabilization ⚡

Franchising plans and how West 77 is behind building a national brand 🏆

Key demand drivers: military bases, hospitals, infrastructure projects, and more 🏥

How LivAway Suites is leveraging demand from infrastructure projects like the Chips Act 🛠️

Lisa Lombardo, MPA is President at ARK, where she’s passionate about creating a thriving, people-first culture in hospitality. Lisa shares how focusing on team happiness and growth not only improves relationships but also enhances business performance. 💡 People-First Leadership: How ARK focuses on people for better relationships, reputation, and returns 🔥 Culture in Practice: Why it’s important to define, program, and measure company culture 📊 Growth in 2024: Expanding the team, portfolio, and leadership at ARK Hospitality 🏨 Career Development: Exposing employees to new roles and career paths within the industry 🌟 Success Stories: From property-level roles to C-suite positions – the amazing career trajectories in hospitality 🚀 ARK Hospitality Academy: A unique program that trains employees in leadership and operations Discover how to build a positive workplace culture and unlock growth in the hospitality industry. Thank you to our sponsor, Unifocus – streamline your hotel operations and empower your team at unifocus.com.

At The Lodging Conference, Ryan Bosch of Arriba Capital and I discussed the latest trends in hotel development and how it’s affected by interest rates, market shifts, and hospitality industry development strategies. Whether you're a seasoned investor or just curious about the future of hotel construction, this conversation offers key insights on what’s coming next. Key discussion points: Current interest rates 📊 and their effect on hotel development 🏗️ Why 50 basis points isn’t enough for a market shift ⚖️ but why there’s hope on the horizon 🌅 What Lodging Econometrics' data says about new hotel construction in 2024 and beyond 📅 Market predictions: Which cities are primed for outsized RevPAR growth? 🌆 How luxury and upscale segments ✨ are faring against economy properties 💲 The challenges and opportunities in hotel development financing 💰 What to expect if many developers begin building simultaneously 🛠️ The key to getting your hotel project financed in a competitive market 🔑 Don’t miss this in-depth conversation packed with actionable insights for developers, investors, and hospitality professionals! Thanks to Unifocus for supporting this video.

One thing every hotel wants to do is create a positive, memorable experience for their guests. Every hotel has its unique challenges to accomplish this goal. Ashley Ewing Parrott, Principal at AEP Hospitality Consulting & The Saturday Crowd, has helped hotels accomplish just that and she is here to share some of her tips.

During The Lodging Conference, I finally spoke with legendary hotelier Bakulesh "BUGGSI" Patel to discuss how shifting markets are creating new hospitality industry opportunities.

Buggsi shares his investment strategies and offers advice on finding under-the-radar hotel deals that can generate significant returns.

🔥 Buggsi Patel’s investment strategy: How he's capitalizing on institutional assets and market shifts

💡 CapEx insights: Why some hotels are primed for renovation and profit

📈 8-9 cap returns: The financial sweet spot for maximizing profitability

🌍 Targeting the right markets: Buggsi reveals his focus on under-the-radar deals

🏨 Legacy brands resurgence: How neglected hotels can stage a comeback with the right investment

💼 Building relationships: The role of trust in securing high-value deals

🚀 Bright future for hospitality: What Buggsi sees as the biggest opportunities in the industry today Learn more about Buggsi’s strategy and get expert tips on staying ahead in today’s hospitality landscape.

Thank you to our sponsor, Unifocus . Streamline your hotel operations and enhance your profitability at unifocus.com.

#HospitalityInvesting #HotelierInsights #CapExStrategy #LegacyBrands #LodgingConference #HotelProfitability #HospitalityIndustry #RealEstateInvesting #Unifocus #GlennHaussman #BuggsPatel #lodgingconference

Continued coverage from The Lodging Conference 2024 where I chatted Joseph Bojanowski, President of PM Hotel Group. We discuss key strategies hoteliers are usong to combat rising costs and labor shortages by leveraging technology to enhance guest experiences and improve the bottom line.

Learn how the PM team are navigating industry challenges with innovative approaches to drive profitability.

*Hotel margins are under pressure due to rising labor costs and declining RevPAR.

*Strategies to enhance profitability through guest experience and technology.

*How PM Hotel Group is using automation and robotics to free up staff for guest interactions.

*Innovative learning platforms, including TikTok-style training for younger employees.

*Preparing for the future of hospitality amidst labor shortages and economic uncertainty.

#LodgingConference2024 #HospitalityTech #HotelManagement #GuestExperience #HotelIndustry #HospitalityInnovation #HotelProfitability #PMHotelGroup #GlennHaussman

More from The Lodging Conference 2024. Rob Smith, the newly appointed CEO of Stonebridge Companies, shares his thoughts on state of the hotel business, his vision for Stonebridge, how he plans to lead the company, and the challenges and opportunities facing the hospitality industry today. Key Points: • Rob Smith discusses his first 90 days as CEO of Stonebridge Companies. • Insights on focusing on the people, process, and ownership expectations. • Key strategies for improving top-line performance and managing rising expenses. • The impact of mergers on expanding geographic reach and gaining new talent. • How the hospitality business model has evolved post-COVID. • Rob's thoughts on the industry sentiment from the Lodging Conference 2024. #HospitalityLeadership #StonebridgeCEO #LodgingConference #HotelIndustryInsights #HospitalityGrowth #HotelManagement #MergersAndAcquisitions #TopLinePerformance #GlennHaussman #RobSmith #NoVacancy

Thansk to Unifocus for supporting this video.

At The Lodging Conference I spoke with Sloan Dean, CEO of Remington Hospitality to discuss key hospitality trends. We talk labor costs, AI’s impact on the workforce, and the future of foreign travel in the US.

Key Takeaways:

2024 Outlook: Interest rates are falling, and wage inflation is cooling, providing relief for hotel operations.

Labor Costs: Wage growth is slowing, which is crucial since labor is the biggest expense in hospitality.

AI & Productivity: AI is not yet job-eliminating in hospitality but is improving productivity, allowing hotels to operate with fewer staff.

Foreign Travel Recovery: Foreign inbound travel, particularly from Europe and Asia, is rebounding, offering exciting growth opportunities for 2025.

US Travel Trends: While domestic leisure travel has stabilized, outbound US travelers are spending more than ever in foreign markets.

What’s Next: Sloan Dean is optimistic about business transient and foreign travel recovering fully by 2025.

Sponsored by Unifocus: Streamline your hotel operations and elevate guest satisfaction with innovative technology solutions. Learn more at Unifocus.com.

During The Lodging Conference, Glenn Haussman speaks with Rob Leven, Chief Investment Officer and Principal at TPG Hotels, to discuss the evolving hotel economy post-COVID and where real opportunity is uncovered. From shifting travel trends to capital investment strategies, Rob shares expert insights on how TPG Hotels & Resorts is navigating the new normal.

Key Highlights:

• Post-COVID hotel economy recovery: What’s next for the industry?

• How interest rates and market conditions are driving new opportunities.

• The “new normal” in travel: How consumer behavior has shifted.

• Capital investments and the role of leisure-focused properties.

• TPG Hotels’ strategy for growth in independent New England hotels.

• Insight into management opportunities and leadership development at TPG.

Don’t forget to subscribe for more in-depth conversations from the hotel industry!

Sponsored by Unifocus: Streamline your hotel operations and elevate guest satisfaction with innovative technology solutions. Learn more at Unifocus.com.

We’re diving deep into extended stay hotel profitability with International Hospitality Technology Hall of Famer Cindy Estis Green, the Co-founder and CEO of Kalibri Labs.

We’re joined by cohost Doug Artusio, Founder of the Extended Stay Lodging Association, to explore how data-driven insights are reshaping the extended stay market.

In this episode, we cover:

Kalibri Labs: Gathering data from 30,000+ hotels for unmatched RevPAR insights
Why understanding the composition of demand is crucial for extended stay success
The rising cost of guest acquisition: From 5% to up to 25% in recent years
How to choose the most profitable guest acquisition channels
The power of benchmarking to boost your hotel's bottom line
Why not all customers are created equal when it comes to profitability
Practical examples of how extended stay developers can benefit from data insights
Key strategies for operators to target the right business mix
The critical role of length of stay in determining hotel success

Gain actionable tips on using data to make smarter, more profitable decisions in the evolving hotel landscape.

Thanks to Dellisart Hospitality for sponsoring this episode.

The President of Staypineapple Hotels Dina Belon, and Pineapple loving Dr. Producer Suzanne join Glenn and Craig for pineapple inspired cocktails and bad jokes that cut to the core. See, like that one.

Join Glenn as he visits the legendary Mohegan Sun, a property he's been visiting since it opened in 1996. Jesse Sturges, Director of Strategic Marketing at Mohegan Sun shares evolving marketing and operations strategies at one of the most iconic casino resorts in the country.

Main Takeaways:

• The evolution of Mohegan Sun since 1996 and how it continues to adapt.

• How Mohegan Sun leverages its unique attributes, from the Connecticut Sun WNBA team to live events and expos. Yes, I saw Phish there twice this past summer.

• Strategies for connecting with customers through loyalty programs and AI.

• The role of AI in personalizing guest experiences.

• Creating unique guest experiences through outdoor spaces like the Sun Patio and Game On, Comix and more.

• How Mohegan Sun uses smart tools to free up staff, allowing for better customer interactions. Tune in for an inside look at the innovative strategies driving success at Mohegan Sun and beyond!

In the latest Hotel Business Hot Topics session, “Smart Technology: Solutions for Higher Profitability and GS Scores,” in partnership with Procell InSite, Glenn Haussman, founder/host, No Vacancy Live podcast, joins a panel of industry leaders to discuss how the right technology can improve hospitality operations, help the bottom line and improve guest satisfaction scores.

Watch the video here: https://hotelbusiness.com/smart-technology-solutions-for-higher-profitability-and-gs-scores/

Are interest rate cuts about to shake up the hotel industry? Our latest podcast dives deep into this hot topic with Anthony and Glenn! 📉

Here’s a taste of what we discussed:

Will a half-percent rate cut really change the game for hotels?
How are rate cuts greasing the wheels for hotel deals and lending opportunities?
As we approach 2025, why are rising salaries, taxes, and expenses concerning hotel owners?
The big question: What happens if transient demand softens, while group business thrives? 🏨

💡 Plus, we share thoughts on the future of flexible working models in hotels and how smart hoteliers are keeping talent by offering work-life balance. 🌍💼

Tune in to hear:

Real insights on hotel profitability trends
Expert takes on recession fears and what rate cuts signal for the industry
Hilarious banter on headlamps, mine exploration, and a few pithy helmet jokes! 😆🪖

📅 Watch now on YouTube & LinkedIn! Don't miss out on valuable strategies and the latest industry forecasts.

#HotelIndustry #InterestRates #HotelDeals #HospitalityBusiness #LodgingConference #Flexibility #HotelLeadership #PodcastPromo #YouTubeLive #LinkedInLive #NoVacancy

Rick West is a sustainability expert from Commercial Green Solutions. His specialty, getting you money for doing the right thing. With the extended stay segment booming, Rick shares practical ways hotels are embracing sustainability while reducing costs and increasing profitability. Today’s cohost is the amazing Matt Hostetler, CDO of Red Roof.

Thanks to Red Roof franchising and Dellisart Hospitality for sponsoring this episode.

RedRoofFrachising.com

Dellisart.com

Key Takeaways:

Current state of sustainability: The rapid growth of the extended stay market and its need for sustainable solutions.
Green financing: Learn about PACE funding and how it can cover energy and water-related costs for new hotel builds.
Energy efficiency incentives: Discover government-backed deductions like the 179 Energy Efficiency Commercial Building Deduction and its immediate benefits for hoteliers.
The business case for sustainability: How sustainable practices not only benefit the environment but significantly reduce capital expenses and operational costs.
Heat pump technology: The advantages of switching from traditional heating systems to heat pumps for long-term savings.
Utility incentives: How developers can take advantage of rebates and incentives to further reduce expenses and improve efficiency.
Importance of hospitality-specific sustainability: Why it's crucial to work with experts who understand both energy savings and hotel brand specifications.

#Sustainability #Hospitality #ExtendedStayHotels #GreenFinance #PACEFunding #EnergyEfficiency #HotelConstruction #EcoCapitalism #HotelOperations #SustainableHotels #CommercialGreenSolutions #RickWest #HotelDevelopment #GreenInitiatives #HospitalityIndustry

In this episode of No Vacancy Live, Glenn has a phenomenal guest— Monika Nessbach - NCIDQ, RID, MBA, IIDA from DESIGNBAR. Together, they discuss the evolving world of hotel design, including experiential spaces, biophilia, and how social media is reshaping how guests interact with hospitality environments.

Tune in as Monika shares her insights on:

The importance of Instagrammable moments and how they create free marketing for hotels.

Shifting from static design to dynamic, film-like spaces that align with social media trends.

The role of biophilic design in improving guest experiences and well-being.

The integration of circadian lighting and how it enhances restaurant and hotel environments.

Creating memorable guest experiences through thoughtful design that combines aesthetics, functionality, and social media appeal.

Monika’s experience designing unique spaces like restaurants and how design storytelling elevates the overall guest experience.

Plus, don’t miss how her design philosophy continues to push boundaries in hospitality.

Main Points:

*Instagrammable moments and dynamic design in hospitality.

*The role of biophilia and circadian lighting in enhancing guest experience.

*Experiential design: blending aesthetics and function.

*Social media’s impact on hotel marketing and guest interactions.

*The importance of storytelling through design in hospitality.

See slideshow here: https://www.dropbox.com/scl/fi/wbtx6hmo5epv5yj3gn27s/designbar.pdf?rlkey=lrxtke2rnsvj43dljvel19hxj&dl=0

Interim CEO of the American Hotel and Lodging Association (AHLA), Kevin Carey shares the latest legislative updates impacting the hospitality industry, including upcoming per diem rate increases and some insane and controversial potential legislation in New York City.

Key discussion points include:

Per Diem Rate Increases: Effective October 2024, lodging and meal allowances for federal travelers are rising, directly benefiting hotel businesses.
Government Business Opportunities: How hoteliers can secure more government business for financial stability.
New York City Legislation: Breaking down proposed legislation that could disrupt hotel operations with staffing mandates and restrictions on subcontracting.
Safety & Human Trafficking Initiatives: The hotel industry's commitment to safety and AHLA's ongoing efforts to combat human trafficking.
Boston's Regulation Challenges: The pushback against a proposed independent panel with the power to set workplace standards in the Boston hotel market.
AHLA's Role: Updates on AHLA’s engagement with policymakers, including door-to-door Capitol Hill advocacy to protect the hospitality industry.
The Hospitality Show: A sneak peek into the upcoming event in San Antonio, bringing together industry leaders to address technology, sustainability, and workforce issues.

Don't miss this insightful conversation that every hotelier should hear!

#HospitalityIndustry #AHLA #HotelLegislation #PerDiemRates #HotelBusiness #NYCLegislation #HotelOwners #HospitalityShow #HumanTraffickingAwareness #GovernmentBusiness #HotelOperations #TravelUpdates

Join Glenn and Craig for a “hilarious” and laid-back episode of Friday Night Audit, our Happy Hour Comedy Podcast!

This week, we’re thrilled to welcome Michael Koch from the Michael Koch Group, a first-time guest who brings a wealth of experience and a great sense of humor. Grab your favorite drink and get ready for some real-time networking, funny stories, engaging conversations, and not so good one liners. 🍻

In this episode:

Meet Michael Koch: Discover his journey from the military to working with top companies like Ritz-Carlton, Nextel, and Samsung.
Real-time Networking: Watch as our hosts get to know Michael and share laughs along the way.
Cheers to Fun: Find out what drinks everyone brought to the table and join in the fun.
Texas Talk: Michael shares what it’s like living and working in the Lone Star State.
Industry Insights: Learn about the Michael Coke Group and their innovative approach to customer engagement.
Funny Anecdotes: Enjoy humorous stories and light-hearted banter throughout the episode.

Don’t miss out on this entertaining and insightful episode! Like, comment, and subscribe for more laughs and great conversations.

#HappyHourPodcast #ComedyPodcast #MichaelCoke #Networking #FunnyStories #TexasLife #CustomerEngagement #PodcastEpisode #GrabADrink #LaughWithUs

Designer Paul Bishop shares his expertise on creating unforgettable hospitality experiences. From his work in Dubai's iconic developments to his latest projects, Paul discusses the power of design in shaping memorable guest journeys. Discover how he blends creativity, functionality, and storytelling to craft unique and captivating spaces. Learn about the latest trends in hotel design, the importance of immersive experiences, and the challenges and opportunities in the evolving hospitality landscape.

Main Points: * The role of design in creating memorable hospitality experiences * Insights into Paul Bishop's career and work in Dubai and beyond * The importance of balancing functionality and aesthetics * The impact of immersive experiences on guest satisfaction * Trends and challenges in the contemporary hospitality design landscape

#hospitalitydesign #hoteldesign #designinspiration #travel #tourism #hospitality #interiordesign #experienceeconomy #innovation #creativity #Dubai #designthinking

Join us in this insightful episode as we dive into the fascinating journey of Paul Novak, a seasoned hotel industry veteran with over 54 years of experience.

Paul shares his story, from his early days in hotel development to his involvement with the extended stay segment, including his experiences with iconic brands like Marriott, Residence Inn, and Woodspring Suites.

Discover the secrets behind his success, the challenges he faced, and the discipline required to thrive in the ever-evolving hospitality landscape.

Whether you're a seasoned hotelier or just starting out, this episode offers valuable lessons and inspiration for anyone interested in the hotel industry.

Main Points:

Paul Novak’s extensive 54-year career in hotel development.
His pivotal role in the growth of extended stay brands like Residence Inn and Woodspring Suites.
Insights into the extended stay segment's potential and challenges.
The importance of discipline in maintaining a successful extended stay model.
The evolving landscape of hotel investment and development.
Paul's passion for creating new opportunities and his ongoing involvement in the industry.

Thanks to choicehotelsdevelopment.com and Dellisart.com for sponsoring this epsiode.

Jeff Thomas is VP of Marketing at My Place Hotels. We chatted about the unique marketing strategies required for extended-stay hotels. Recorded during the My Place Hotels Annual Conference, this episode covers:

• How My Place leverages its brand website and OTAs to attract long-term guests.

• The importance of storytelling in creating an emotional connection with potential guests.

• New technologies like virtual tours to enhance customer online experiences.

• Insights on marketing to construction crews, nursing teams, and corporate contracts.

• Collaboration between marketing and national sales teams to capture high-value guests.

• Upcoming innovations and distribution channels at My Place Hotels. Tune in for an in-depth look at how to market extended stays in today’s competitive hospitality environment!

Ryan Rivett, is not just a CEO but the driving force behind My Place Hotels. We discuss discuss the incredible growth and vision of the brand. From the company's 6th convention to the introduction of "My Place 3.0" and the future of the conversion brand Trend, Ryan talks about the company's unique approach to blazing new trails, how they are empowering the next generation of leaders, and the importance of partnerships and delegation.

Main Points:

Growth and excitement at the 6th My Place Hotels convention
Introduction of "My Place 3.0" and its new prototype
Expansion with franchisees and properties
The launch of the Trend conversion brand
Emphasis on leadership, partnerships, and delegation within the company
Future opportunities in new construction and acquisitions
Impact of the upcoming presidential election on the industry

Irene Roberts, VP of Loyalty at My Place Hotels of America, and I are kicking off the My Place 2024 Conference in Tucson.

We discuss the significance of guest loyalty in the hospitality industry, particularly in the economy sector. Irene shares how My Place Hotels’ loyalty program, Stay Rewarded, enhances the guest experience by offering immediate rewards for long-term stays.

We also discuss the challenges of encouraging hotel participation, the program’s success with over 310,000 members, and future growth strategies.

*Importance of guest loyalty in the economy sector

*Overview of the My Place Hotels' loyalty program, Stay Rewarded

*Benefits of immediate rewards for long-term guests

*Strategies for encouraging hotel participation in loyalty programs

Mike Stengel is back and he brings the new GM for the Gaylord Pacific Resort & Convention Center to talk about all the amazing things happening with this project.

Grab your favorite drink and join the barely tolerable duo of Glenn Haussman and Craig Sullivan for the 150th episode of Friday Night Audit! This podcast, which somehow made it this far, is like hanging out at a bar after a hotel conference—if that bar had a low cover charge and no dress code.

In this very 'special' episode, Bruce Ford, CJ Arlotta, Producer Dave, Dr. Producer Suzanne and more join for the usual mix of questionable humor, half-baked industry insights, and the kind of banter that makes you wonder, "Why am I still listening?" But hey, it’s a milestone! So, tune in for the unexpected, the unplanned, and maybe even a few useful tidbits about hospitality trends—if we’re smart enough to tink of any.

Perfect for hoteliers, industry insiders, and anyone who enjoys a good laugh, we're celebrating mediocrity with Glenn, Craig and maybe Producer Dave as they reflect on how they got this far without getting banned from the internet.

Ignore vegans at your peril!!! Today we discuss the vegan cuisine trend in the hospitality industry. Meredith Marin, CEO of Vegan Hospitality, shares insights on how hotels can boost profitability and enhance sustainability by offering plant-based menu options.

Learn about the importance of menu engineering, overcoming guest hesitations, and creating a seamless dining experience for all guests.

Key Points:

The rise of vegan cuisine as a profitable and sustainable trend in hospitality.
How Resorts World in Las Vegas set a precedent with its plant-based restaurant, Crossroads Kitchen.
The connection between sustainability and plant-based food, focusing on lower carbon emissions.
Strategies for integrating vegan options into existing menus without compromising on taste or guest experience.
The importance of training staff to understand and effectively communicate vegan options.
How offering plant-based dishes can attract a wider audience, including traditional meat eaters.
Overcoming the "veto vote" where one vegan guest influences the choice of dining venue for an entire group.
The role of strategic planning in successfully implementing plant-based menus in hotels.

It’s RFP (Request for Proposal) season! Cesar Wurm, VP of Commercial and Premium Brands at IHG Hotels & Resorts joins us to explore crucial topics you need to know to maximize success with group business.

Main Points:

Understanding RFP Season: What it is, why it matters, and how it impacts the hospitality industry.

Market Projections: Cesar discusses the anticipated 2-3% growth in the coming year and the factors influencing these projections.

Customer Sentiment: How the general sentiment in the hospitality industry is surprisingly positive despite economic uncertainties.

Impact of Work-from-Home: The role hybrid work models play in driving group business and the demand for meeting spaces in hotels.

Evolution of RFP Processes: A look at how RFPs have evolved from static to dynamic pricing models and the importance of total revenue yield management.

Sustainability and Well-being: Increasing focus on sustainability, well-being, and how these factors are becoming critical in RFP considerations.

#HospitalityIndustry #RFPSeason #HotelManagement #Sustainability #WorkFromHome #BusinessTravel #HotelRevenue #NoVacancyLive #AnthonyMelchiorri #GlennHousman #CesarWurm #IHG #GroupBusiness #TravelTrends

We're getting ready for an end of summer blast here on FNA and we're joined by Alex Coury, CEO and Founder at Coury Consulting, who's better at impersonating celebrities than Glenn is impersonating a podcaster.

The ultimate guide to extended stay with Glenn McFarland, VP at Choice Hotels’ Extended Stay brand, and co-host Matt McElhare, VP and Segment Lead at Choice Hotels International.

We’re digging into the unique opportunities within the extended stay segment, sharing valuable lessons from industry pioneer the late Jack DeBoer, and discussing how to achieve success in this growing market.

Whether you're a seasoned hotel investor or new to the space, this episode offers essential advice on maximizing returns, understanding guest needs, and maintaining operational discipline.

Learn:

• The importance of understanding the extended stay segment, with insights from industry icon Jack DeBoer.

• The significance of maintaining operational discipline and avoiding unnecessary costs.

• Real-life examples of how extended stay hotels can make a difference in guests’ lives.

• The role of professional management companies to ensure property success.

• Strategies for investors determining the right type of extended stay product for different markets.

• The importance of focusing on what guests need, not what investors think they want.

It’s back to school week here for me as I’ve got two kids off to college. So I spoke with Rachael Hood, Senior Editor of Travel at US News & World Report, who just named the 20 Best College Town Hotels to see what it takes to be a top college town in 2024.

With a focus on location, traveler reviews, and real customer experiences, Rachael shares what makes these hotels stand out.

Key discussion points include:

Top College Town Hotels: Highlighting the best hotels near major universities, including Dartmouth and Cornell.

University-Owned Hotels: The growing trend of colleges investing in campus hotels for guests and business visitors.

Traveler Reviews and Insights: How customer experiences shaped the rankings. Planning Tips: Advice for booking during peak times, like football games.

Read the full article here: https://travel.usnews.com/features/best-college-town-hotels

Wayne Tabor may be a hotelier, but we love he's also on a competition BBQ team in his home town of Memphis. Grab a drink and join us for some happy hour laughs and BBQ techniques and tipos.

Shane Green, Founder and President of SGEi, talks about how to inspire people and companies to move beyond the mundane and out of status quo to exceed the expectations of their employees and customers. What are ways that organizations can attract the right talent, retain that talent, and wow the customer?

I caught up with Dina Belon, President of Staypineapple Hotels Inc. during the Southern Lodging Summit, where she shared insights on optimizing hospitality operations through implementing cutting-edge technology and personalized guest experiences.

Key highlights include:

Optimizing Tech Stacks: Insights into Staypineapple’s recent tech stack overhaul and the challenges of integration.

Personalized Guest Experiences: How Staypineapple uses data to create hyper-personalized services, enhancing guest satisfaction.

Business Intelligence: The role of AI and data in understanding market trends and outperforming competitors.

Nimble Operations: The importance of flexibility and smart decision-making in the evolving hospitality landscape.

Discover the secrets behind the success of LivAway Suites, an innovative upscale economy extended stay hotel. In this episode, COO Kevin Dailey and I explore the brand's unique approach to guest experience, technology integration, and property design.

Learn how LivAway Suites is redefining the extended stay market with its focus on essential amenities, efficient operations, and strategic expansion plans. From check-in kiosks to smart parcel lockers, this episode reveals the cutting-edge features defining LivAway Suites.

Main Points:

• Introduction to LivAway Suites, an upscale economy extended stay hotel

• Focus on guest needs over wants

• Technology integration for enhanced guest experience and operational efficiency

• Unique property design and layout for optimal guest comfort

• Expansion plans and franchising strategy

We discuss current trends and challenges in the hospitality industry with Mitch Patel, CEO of Vision Hospitality Group, focusing on the rise of extended stay hotels, innovative development strategies, and the importance of creating memorable guest experiences.

Mitch shares his expertise on:

Extended Stay Success: Why extended stay properties have become a "darling" of the industry, and how Vision Hospitality has leveraged this trend.

Development Challenges: Navigating construction cost volatility, labor shortages, and high interest rates in today's hotel development landscape.

Lifestyle Select Service Hotels: The growing popularity of lifestyle select service hotels, combining boutique elements with efficient business models.

Experiential Design: How hotels are prioritizing memorable guest experiences, from room design to public space activation.

Profitability Beyond Room Rates: Innovative strategies to boost profit per available customer through food and beverage, rooftop bars, and more.

This episode offers valuable insights for hospitality professionals, developers, and anyone interested in the future of hotel design and operations.

Scott Stevens, of HREC, and Glenn Bisping, Director of Franchise Services at Extended Stay America (ESA) on why major hotel brands are entering the extended stay segment, how the market has evolved, and why it's attracting investors.

Discover the benefits of partnering with brokers for hotel investments, how to navigate current lending challenges, and what to watch out for when investing in extended stay properties.

Please visit our sponsor, HREC at www.HREC.com and learn more about ESLA at ESLA.org.

Key Highlights: • Extended Stay America’s success and its focus on long-term profitability • Insights into the growing interest from major hotel brands in extended stay segments • The role of brokers in helping investors find and purchase profitable hotel assets • Understanding market demand and key drivers for extended stay investments • The importance of partnerships between franchisors, brokers, and investors • How financing and market trends affect the extended stay sector

#ExtendedStayHotels #HotelInvesting #RealEstateInvestment #FranchiseBusiness #HotelDevelopment #InvestmentTips #ExtendedStayAmerica #HotelBrokerage #HospitalityIndustry

Glenn and Chirag Shah, American Hotel & Lodging Association's EVP, Federal and Political Affairs & Counsel, at LendingCon - Hospitality Investors Conference to explore the intersection of politics and the hospitality industry, especially with an election just around the corner.

Episode Highlights:

Election Impact: Discussing the potential effects of the upcoming election on the hospitality industry and why it’s considered the most crucial election yet.

Political Climate: Insight into the razor-thin margins in the House and Senate and their implications for future legislative agendas.

Bipartisan Relationships: How HLA builds relationships with both sides of the aisle to advocate for the lodging industry.

Industry Advocacy: The importance of sharing industry stories with Congress and conducting "Heart of the House" tours to highlight the sector’s economic and social impact.

Regional and Local Outreach: HLA’s extensive participation in over 120 events yearly to strengthen connections with local hoteliers and officials.

Upcoming Event: Invitation to "Hotels on the Hill" in Washington, D.C., on September 24th and 25th for direct engagement with policymakers. Discover how the hospitality industry navigates the political landscape to secure a prosperous future.

#HospitalityIndustry #LendingCon #Election2024 #PoliticalImpact #BipartisanAdvocacy #HotelsOnTheHill #HLA #IndustryLeadership #Podcast

Today we discuss the current state of the hospitality industry, including challenges and opportunities in the market. Ryan Bosch, Principal of Arriba Capital, Glenn and Anthony discuss impact of interest rates on hotel deals, the evolving lending landscape, and insights into the booming extended stay sector. Discover strategies for securing financing, common pitfalls to avoid, and expert advice on navigating the complex world of hotel investment.

Glenn talks with Congressman Darren Soto during LendingCon about the significant infrastructure investments in Central Florida and its impact on the economy and tourism industry.

Episode Highlights: * Infrastructure Investment: Insight into the $3.5 billion expansion of I-4, aimed at alleviating the worst traffic in the nation and boosting Central Florida’s growth. * Airport Expansion: $300 million investment in Orlando International Airport to enhance travel for both tourists and locals, strengthening the business lifeline of the region. * Public-Private Partnerships: The successful collaboration between public and private sectors, like the Brightline expansion, which connects Miami to Orlando and will soon extend to Tampa. * SunRail and Intercity Travel: How expanding rail services is improving employee commutes and supporting the hospitality industry by making transportation more efficient and affordable. * Economic Outlook: Discussion on Central Florida’s steady growth in tourism and the potential for interest rate reductions as inflation drops below 3%, offering better access to capital for businesses.

Discover how strategic infrastructure investments are shaping the future of Central Florida and driving economic prosperity. Don't miss this engaging discussion on the link between infrastructure and economic health!

#Infrastructure #CentralFloridaGrowth #BrightlineExpansion #PublicPrivatePartnerships #HospitalityIndustry #EconomicOutlook #Tourism #OrlandoAirport #Podcast

Congressman Aaron Bean and Glenn chat at at LendingCon in Orlando, Florida, discussing the latest issues and innovations in hospitality development.

Episode Highlights:

Event Overview: Reporting from LendingCon at the Rosen Center Hotel with 800 hospitality industry leaders.
Human Interaction: Emphasizing the importance of personal connections in leadership and exceptional guest experiences.
Access to Capital: Strategies to help hoteliers obtain capital, including changes to the Small Business Administration loan program.
Bank Relationships: Importance of cultivating relationships with local banks to secure loans and support the hospitality sector.
Political Engagement: Encouraging hoteliers to invite local politicians to their properties to build relationships and advocate for their businesses.
Election Insights: Discussing the upcoming November election and its impact on the hospitality industry.

Discover actionable insights and practical tips for thriving in the hospitality industry. Don't miss this engaging conversation that blends industry knowledge with political perspectives!

Discover the essential strategies for optimizing revenue in extended stay hotels! In this episode of ESLA’s Experts & Icons, Ewa Kemper, VP Revenue Management at Dellisart and cohost Doug Artusio, ESLA’s Founder, share essential tips for revenue management and the importance of finding the right balance between extended stay and transient guests. Maximize profitability without compromising the unique operational model of extended stay properties.

Thanks to Dellisart for sponsoring this show!!! Visit them at dellisart.com and ask them how to help you increase your hotel's revenue.

Key Points: • Revenue Strategy: The crucial balance between extended stay and transient guests to optimize profitability. • Profit Comparison: Analyzing the profit margins between short-term and long-term stays. • Operational Efficiency: The importance of maintaining high occupancy with the right revenue mix. • Customer Engagement: Techniques to convert third-party bookings into loyal customers. • Market Understanding: The necessity of knowing your market, competitors, and customer demographics. • Dynamic Pricing: The importance of real-time pricing adjustments and market responsiveness. • Communication: The critical role of communication between revenue managers and property staff. • Diverse Business Sources: Leveraging various channels and customer types to fill rooms efficiently. • Value Proposition: Highlighting the unique amenities and value of extended stay properties.

#Hospitality #HotelManagement #ExtendedStay #RevenueManagement #TravelIndustry #HospitalityInsights #HotelRevenue #BusinessTravel #TravelTips #HotelStrategy #RevenueOptimization #HospitalityLeaders #HotelOwners #HotelierLife #HospitalityPodcast #PodcastEpisode #BusinessAdvice #TravelBusiness #HotelExperts #TravelProfessionals

Tonight on the Friday Night Audit Happy Hour Extravaganza, we’re immersing ourselves in the future of hospitality experiences. Glenn, Craig Sullivan and Doctor Producer Suzanne Bagnera, PhD, CHA are focused on the secret TipTech lab – or is that Batcave? We drink, laugh and discuss their cutting-edge technology and unique approaches to enhancing hospitality experiences.

Here’s what we covered:

Special Guests: Gray Devio (CEO, UNW Inc. - TIPtech Art's Parent Company), David Galluzzo (COO, UNW Inc. - TIPtech's parent company); Matthew D. Fisher (Director of Hospitality Sales & Marketing at TIPtech), share their insights.

Behind the Scenes: The hidden, high-tech "Batcave" where the podcast was recorded.

Travel Adventures: Anecdotes about arriving at the secretive tech facility, navigating eerie surroundings, and the unexpected surprises. I

nnovative Hospitality Solutions: How UNW/ TIPTech creates immersive, multi-sensory experiences for hotels and other venues. Escape through Technology: The ability to transport guests to different parts of the world virtually, providing a unique and relaxing experience.

Interactive Technologies: The use of VR and other tech to enhance guest experiences, from themed hotel rooms to virtual reality environments.

Industry Applications: Discussion on how these technologies can revolutionize the hospitality industry, including airports and restaurants.

Lighthearted Moments: Fun banter, jokes, and a bit of chaos! Whether you're in the hospitality industry or just curious about innovative technology, this episode offers a blend of humor, insights, and exciting new concepts.

Tune in for an entertaining and informative experience!

Dive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production (OFFICIAL), to discuss the evolution and innovation in theme parks, hotels, and more. Discover the trends, stories, and creative processes that make experiences unforgettable.

Key Highlights:

• Creative Leadership: Insights from Ryan Harmon on leading creative projects at Zeitgeist Design and Production.

• The Evolution of Theme Parks: Discussion on the current golden age of theme parks, including global expansions and major new developments like Epic Universe in Orlando.

• Experience Economy: The shift towards immersive experiences in the post-Great Recession era and the rising demand for real-world escapism.

• The Role of Emotions: The importance of evoking emotions in themed entertainment, from theme parks to retail environments. • Innovative Concepts: The idea of creating unique experiences like a haunted hotel and the integration of themed rooms in parks and other entertainment venues.

• The Future of Hotels: How hotels can enhance guest experiences through themed environments and storytelling.

• Behind the Scenes: A look at the creative process behind major attractions, including dark rides and themed retail centers.

• Global Projects: A showcase of Zeitgeist’s work around the world and the unique challenges and opportunities in different markets.

Tune in to explore how creativity, storytelling, and a deep understanding of audience desires drive the world of themed entertainment. Whether you're a theme park enthusiast, hotel developer, or simply curious about the industry, this episode offers valuable insights and inspiration. #Podcast #ThemeParks #ImmersiveExperiences #EntertainmentDesign #CreativeProcess #HotelInnovation #ThemeParkDesign #ExperienceEconomy #EntertainmentIndustry #CreativeStorytelling

Today we’re seeing how one amazing couple – Karie Brittano and Julian Brittano -- is bringing their dream project to life, with a little help from Choice Hotels International's John Lancaster.

This episode covers:

Supporting Owners Access and Representation (SOAR) Program: Transitioning from the Emerging Markets Program to a new initiative focused on providing education and opportunities for aspiring hotel owners, particularly from underrepresented groups.

Educational Initiatives: Insights into a comprehensive program that educates participants on hotel ownership, franchising, and representation.

Guest Speakers: Meet Karie and Julian Brittano, passionate entrepreneurs with backgrounds in construction and hospitality, who share their journey into hotel ownership.

Community Engagement: Discussion on forming partnerships with local communities, including working with the town of South Boston, Virginia, to revitalize historic properties.

Public-Private Partnerships: The unique dynamics and benefits of working with local governments and municipalities to foster community development.

Brand Affiliation: Their decision to join the Ascend Collection, a soft brand that offers the flexibility of independent branding alongside the support of a major franchise.

Overcoming Challenges: Navigating the complexities of financing, historic tax credits, and project management in the hospitality industry.

Future Vision: Plans to continue community engagement and expand their hotel brand, "The Rook," to new locations.

Tune in to hear how Karie and Julian Brittano, along with their partners, are paving new pathways in the hotel industry, creating opportunities, and making meaningful community impacts.

We’re delving deep into the root challenges of employee engagement and retention in the hospitality industry. Our guest, Szilvia Olah, Employee Experience Designer from The Strengths Company, joins us from Dubai.

Key Highlights:

Common Complaints: Discussion on the prevalent issues of low employee engagement and high turnover rates in hospitality.
Root Causes vs. Symptoms: Identifying the difference between addressing the root causes of disengagement versus merely treating the symptoms.
The Role of Technology: Exploring how technology can be used to streamline HR tasks and enhance the employee experience.
Employee Experience Design: Sylvia introduces a framework for designing better employee experiences, inspired by guest experience strategies.
Motivation Over Engagement: The importance of understanding employee motivation and moving beyond traditional engagement metrics.
Generational Differences: How changing workforce demographics and attitudes are impacting retention strategies.
Leadership and Mindset: The need for a cultural shift in leadership approaches to accommodate modern work values.
Practical Solutions: Offering practical advice on creating a motivating work environment and leveraging employee strengths.

This is a no-holds-barred discussion exploring innovative ways to improve employee satisfaction and retention in the hospitality sector.

Subscribe to our newsletter Text hotel to 66866

Visit novacancynews.com

Join us for a special episode as we celebrate the incredible career of one of the most respected figures in the hospitality industry. Phil shares his journey, from his early days as a bellman to becoming a key player in the industry, and reflects on the evolution of hospitality over the past 41 years.

Key Points:

Career Beginnings: Phil’s start as a bellman and front desk agent, and his early career experiences.

Industry Evolution: Changes in technology and guest services, from manual check-ins to modern conveniences.

Memorable Moments: Humorous and insightful stories from Phil’s extensive career. Guest Experience: The importance of creating memorable experiences for guests and the role of innovation in hospitality. Hospitality Insights: Phil’s thoughts on the current state of the industry and the future of hospitality.

Personal Reflections: Phil’s personal anecdotes and the impact of mentorship in his career.

Tune in to hear Phil’s inspiring journey and gain valuable insights into the world of hospitality!

#Podcast #Hospitality #CareerJourney #GuestExperience #HotelManagement #IndustryEvolution #Mentorship #HospitalityLeadership #InspiringStories

Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.

Topics discussed include:

Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.

The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.

Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.

Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.

Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.

Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.

Visit NoVacancyNews.com to learn more!

Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury special guest shares insights on their innovative approach to hospitality and strategic growth. Key Points Covered: • Overview of Coury Holdings: o Coury Holdings’ history and evolution over 38 years. o Transition from developer and asset manager to hotel consulting and development. o Success story: First hotel developed in the late 90s, still owned today. • Launch of Concert Hospitality: o Formation of Concert Hospitality as an extension of Coury Holdings. o Focus on maintaining the company’s core principles of lifestyle and boutique hospitality. o Collaboration with Newcrest Image to meet client needs and expand into new markets. • Strategic Partnerships and Growth: o Strategic relationship with Newcrest Image to grow the platform. o Co-acquisitions and pipeline of new hotels. o Goals for enhancing guest experiences and strategic expansion. • Philosophy Behind Concert Hospitality: o Emphasis on creating personal connections with guests. o Utilizing new philosophies to connect with customers in traditional hotel settings. o The role of staff as "experience curators" to enhance guest satisfaction. • Future Plans and Initiatives: o Introduction of the Concert brand, emphasizing harmony and collaboration. o Focus on music as a fundamental element in all properties. o Developing community gathering spaces within hotels. • Operational Strategies: o Unique approaches to hotel management, cost control, and guest engagement. o Implementing bonus programs for staff to encourage engagement and service excellence. o Creating memorable guest experiences to drive loyalty and repeat business. • Exciting New Ventures: o Expansion of the Vin hotel collection. o Launch of Society Wine and Coury-crafted bourbon. o Upcoming new hotels and innovative projects in the pipeline. Listen in to discover how Coury Holdings is redefining hospitality and creating unforgettable guest experiences. Visit novacanynews.com!

Join Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas.

In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about:

• The integration of various elements to create a cohesive and vibrant resort experience.

• The reimagined center bar, which serves as the property's energy hub.

• The unique offerings at Nobu, one o

f the best restaurants in Las Vegas.

• The strategic shift in managing the casino for a better guest experience.

• The introduction of the modern burlesque show "Lady Like" at 24 Oxford.

• The development of a beach club environment with Kassi Beach House and the new Kassi Beach resort pool.

• The reworked collaboration with Hilton and Virgin to enhance the property's success.

• The future plans for a sports book that integrates food and beverage for a unique experience. Cliff shares his insights on transforming the property into a unified and integrated, guest-centric destination while maintaining the spirit of Las Vegas. Tune in to hear about the exciting future of Virgin Hotel Las Vegas and the lessons learned from their journey.

Join us as we dive into the world of casino resort design with two industry experts!

Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG.

We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader

Project Highlights:

• 6,500-seat performance venue: Lucas Oil Live

• 304-room hotel

• Cascades: A large outdoor pool area

• World-class music venue hosting rock and country performances

• Nominated for Casino of the Year Theater by the Academy of Country Music

Market Positioning:

• Attracting a large audience from the rapidly growing Dallas-Fort Worth area. Design and Amenities:

• Multi-purpose performance venue for concerts, banquets, meetings, boxing, and MMA events.

• VIP area with a private lounge, full bar, and kitchen. Success Factors:

• Strategic location and high-quality amenities driving the resort’s success. Design Inspiration:

• Earthy tones and natural elements inspired by the Red River region.

• Organic shapes and curvilinear forms for a natural feel. Interior

Design:

• Warm and woodsy room design with deep rust orange accents.

• Practical elements for guest comfort. Building Shape and Form:

• V-shaped building maximizing views and creating an embracing feel.

• Wind block design for enhanced guest comfort.

Pool Area Design:

• Three distinct tiers and multiple pools for different experiences.

• Great food and beverage options with natural ventilation.

• Community hub bar area with a sundial-like roof. Tune in to hear more about this amazing project and the design process behind it!

Glenn and Craig welcome back Amy Montgomery for her yearly appearance. Grab a drink and have a lugh along with us!

Elizabeth Mullins is COO of Flâneur Hospitality is a seasoned hotelier with a passion for luxury hospitality. She shares her journey from the Ritz-Carlton to leading a new boutique hotel in NYC. Discover what sets her hotel apart and her unique approach to creating unforgettable guest experiences at the Fifth Avenue Hotel.

• Dive into the world of luxury hospitality with Elizabeth as she talks about her journey from the Ritz-Carlton to running a new boutique hotel in NYC. 🏨✨

• 🌟 Discover what it takes to stand out in the competitive NYC hotel scene with Elizabeth's insights and experiences. 🗽

• 🛎️ Join us as Elizabeth shares her secrets to creating unforgettable guest experiences at her new boutique hotel in the heart of NYC. 🎩

• 🏙️ Learn how Elizabeth blends modern luxury with personal touches to redefine hospitality in New York City. 🌟

• 🎧 Listen to Elizabeth discuss her career from the Ritz-Carlton to leading a new boutique hotel in NYC. Hear about the challenges and rewards of luxury hospitality. 🌆

Nezar Akeel is Founder & CEO of MAXPRO Fitness and shares insights around the importance of in-room workout options for travelers. It's so easy, even i coiuld do it! Plus, MAXPRO has partnered with Shaquille O'Neill too so this is legit.

We're back after a holiday break broadcasting live from Red Tail at Resorts World Las Vegas. The resort's CMO Ronn Nicolli joins s we dicuss NBA Summer League, how sports and live music has taken over the city, and Glenn attempts to be funny.

Bill LeGrand, CRME, Executive Director of Commercial Applications for the upcoming VAI Resort during HITEC 2024 shares insights on their tech-forward approach for the billion-dollar resort opening in 2025. Starting from scratch is allowing the Vai team to craft seamless guest experiences using cutting-edge technology. They'l leveraging a unified guest profile to personalize interactions from booking to stay, ensuring every touchpoint enhances customer satisfaction. Plus, integration among systems ensures smooth operations, setting a new standard in hospitality. 🚀🏨 Thanks to Unifocus , Technology that drives value, for supporting this video.

Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you’ll hear:

Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality.
Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection.
Guests are looking for safe havens that provide respite from the craziness of the world.
Halekulani offers two distinct experiences: the traditional luxury of Halekulani and the contemporary, accessible luxury of Ala Puna.
Both Halekulani and Halepuna Waikiki place importance on human connection and delivering excellent service, but one is more traditional while the other more modern in its service approach.
Shaindlin believes that luxury hotels should not lose their soulfulness and become purely transactional experiences.

Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next generation of hoteliers.

During HITEC, Glenn Haussman and Bob Gilbert, President & CEO of HSMAI, discussed the transformative power of breaking down silos in hospitality sales and marketing.

They explore the organic convergence of revenue management and marketing, accelerated by the pandemic, leading to more efficient and profitable operations.

The talk also unveils a new Commercial Strategy certification aimed at uniting stakeholders across the industry, fostering a shared understanding of commercial strategy for enhanced profitability and customer satisfaction.

#Hospitality #HighTech #SalesAndMarketing #CommercialStrategy #IndustryInnovation

Today, we're diving into the dynamic world of hotel branding with Dean Winter from Swire Hotels. They're reimagining luxury with their East Hotel Miami, embracing a fresh "alt luxury" approach. Here's what's changing and why it matters:

Evolution of East Hotels: Originally targeting corporate travelers, Swire Hotels recognized a shift in customer demographics and needs over their 14-year journey.

Introducing Alt Luxury: Catering to a younger, well-traveled audience (25-40-year-olds), they're blending luxury with informality. Think high-quality service minus the fussiness.

Connecting with Community: Emphasizing engagement and spontaneity, their hotels are becoming hubs for local activities like runs and cultural events.

Environmental Responsibility: No plastic, water filtration systems, and waste reduction are central to their sustainability efforts.

Future Expansion: Swire Hotels plans to expand across Asia-Pacific, aiming for 30+ properties under the East brand.

This shift isn't just about luxury; it's about creating meaningful connections and experiences. Stay tuned for more updates as Swire Hotels continues to redefine hospitality!

Jay Leonard, Complex GM of Wyndham Lake Buena Vista Resort Area Disney Springs, shares how he runs this complex at Walt Disney World, what challenges being near such an attraction brings, hurricanes, community involvement, and Jay's dedication to guest experience. Stay tuned for more insights and interviews on hospitality's leading show! 🎙️

Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything’s changing and how we can future proof hotel tech in the future.

During HITEC 2024 Tristan Gadsby, CEO of Alliants, and I discussed the crucial role of humanity in technology within hospitality.

· We emphasize the importance of personal interactions over digital processes

· How technology should empower staff to create memorable guest experiences

· The need for user-friendly interfaces and the effective use of AI to personalize guest services

· Moving beyond outdated systems to a more integrated approach

Jeff Bzdawka, CEO of Knowland and I discuss the HITEC event, A.I., the growth in both large and small meetings and more insights around how we’ve transitioned to post recovery period and how the way people meet is changing.

KSL Resorts operates some of the premier resorts in the world. On the HITEC show floor, I spoke with James Turnbull, Senior Corporate Director of Operational Finance to discuss how the company thinks about its tech stack and how they’re uniting all their hotels under different flags through technology.

🔹 Focus on Consolidation: Streamline your tech stack for greater efficiency and effectiveness across properties.

🔹 Vendor Strategy: Transition from bespoke solutions per property to consistent vendors to enhance data analysis and operational efficiency.

🔹 Data Utilization: Leverage data from reservation to post-stay surveys to gain actionable insights and improve guest experiences.

🔹 Vendor Relationships: Long-standing partnerships with established vendors to handle millions of data points and make them actionable.

🔹 Personalized Guest Experience: Use rich data to understand guest behaviors and preferences, aiming to tailor offers and enhance guest satisfaction.

🔹 Operational Efficiency: Apply insights from data to optimize staffing and operations, especially in complex properties with diverse amenities.

🔹 Future Goals: Focus on driving revenue, enhancing guest loyalty, and managing day-to-day operations more effectively.

📢 Check out the full interview for more insights on how KSL Resorts is navigating the complexities of technology in hospitality! Thanks to Unifocus, technology that delivers value, for sponsoring this video.

When the $1 billion VAI Resort debuts next year, they have the unique opportunity to leverage in the moment technology to create an amazing customer experience that maximizes revenue per available customer. On the HITEC show floor, Rian Kirkman, SVP Marketing, shares just how their going to do it. Thanks to Unifocus, technology that delivers value, for sponsoring this video.

Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything’s changing and how we can future proof hotel tech in the future.

Stephen Medel, Vice President of Business Development at Pacifica Hotels reoins us again to celebrate the longest Happy Hour Friday of the year and chat about life, the universe and everything.

Anthony and Glenn shoot the breeze today!

The Venetian Resort Las Vegas is celebrating 25 years!! Today in part two of a three part series, I speak with Karin Davis, VP Sales about the past, present and futue of this iconic resort.

Watch part 1 here: https://novacancynews.com/what-to-expect-with-venetians-1-billion-renovation/

Charles Oswald, CEO of Aperture Hotels, talks about how they are bringing focus and depth to the complex and crowded field of hotel management. What was have they been able to stand out and what is their main focus through the rest of 2024?

Shannon McCallum, Vice President of Operations with Resorts World Las Vegas shares what it's like running the trio of hotels -- Las Vegas Hilton, Conrad Hotels & Resorts Las Vegas, and Crockfords -- at the casino resort. Plus, how the property continually evolves, the sharp rise of conventions, and a bit on leadership too.

Rick West, Kenny Weston and Kevin Snyder of Commercial Green Solutions apparently have nothing better to do so they're foolishly joining tonight's shenanigans with Glenn, Craig and Producer Dave. That's right, we used shenanigans.

Welcome to the newest episode of Icons and Experts, brought to you twice a month in partnership with the Extended Stay Lodging Association. (www.esla.org)

Every other week we highlight either a person who’s had unmistakable impact on the extended stay hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category. On this episode we feature the amazing Peggy Berg.

Most recently we all know her as founder and president of the Castell Project for this portion of her career where she striving to help create opportunity for others. But before that she spent decades making change. She was the first female employee elected by the PKF partnership. Plus, so much more.

Today’s cohost is Mark Skinner who I first got to know when he was also with The Highland Group.

Today’s episode is sponsored by Dellisart Hospitality (www.dellisart.com)

What does an asset manager do anyways and why are property level people sometimes freaked out by them. Peter Kressaty, CCO with LW Hospitality Advisors shares how these folks can be a great partner because they've been there done that and bring in fresh eyes. Thanks to our friends at Unifocus , technology that drives value, for supporting this video!

Ashish Verma, Senior Vice President, Luxury Division, The Unbound Collection by Hyatt talks about how he under his leadership The Chatwal is now recognized among the top luxury boutique hotels, voted #1 of the 20 Best Hotels in New York City by Condé Nast Traveler in 2022 as well as one of the Best City Hotels in the Continental U.S. by Travel + Leisure in 2021. How was he able to make that happen?

Last week Glenn hosted a great session on revenue opportunity for his friends at Hotel Business Magazine and IDeaS.

As maximizing revenue opportunity becomes more complicated, it’s essential to get back to basics. In this thought leadership discussion, experts share the fundamentals of creating, executing and mastering a robust revenue management strategy that increases overall profitability while eliminating lost opportunity.

Moderator: Glenn Haussman, Founder/Host, No Vacancy Live podcast

Panelists: Cesar Wurm, Vice President of Commercial, Premium Brands, IHG Hotels & Resorts

Federica Bresciani, Director of Revenue, Lefay Resorts

Klaus Kohlmayr, Chief Evangelist & Development Officer, IDeaS

Joelle Park, SVP & Chief Marketing Officer at BWH Hotels shares the company's strategy of leveraging its mothership brand through it’s "Life's a Trip" campaign to promote all its brands. Plus, how AI affects advertising, staying authentic and why travel influencers actually matter.

Paul Novak, partner at Whitman Peterson, is an original thinker. Currently, he’s invested in AutoCamp, which just did a distribution deal with Hilton, is highly focused on extended stay, and back in the day was involved in the early days of Courtyard by Marriott and helped both those companies find their way into midscale and economy properties. Wow! Thanks to our friends at Unifocus , Technology That Drives Value, for supporting this video. This video was recorded during NYU IHIIC.

During NYU IHIIC last week I spoke with WaterWalk Extended Stay by Wyndham’s COO & CFO Jim Mrha about why the company entered into an agreement with Wyndham Hotels & Resorts rather than just sell, and also about the maturation of the extended stay hotel market.

The one where Glenn, Craig and Producer Dave think inviting Steve Carran, another podcaster, on the show is a good idea but will surely learn they made a horrible, no good, dreadful mistake.

For dealmakers it’s a year of the haves vs the have not during the NYU IHIIC. Brad Rahinsky, President & CEO, Hotel Equities, shares why some developers get deals done while others are struggling.

It’s time to get to know Red Roof Inn’s new President Zack Gharib in his first major industry interview! I was blown away by his enthusiasm and committment to his new role and love he's already moved to Columbus to get right to it. I recorded this earlier this week at the NYU IHIIC. Thanks to our friends at Unifocus , technology that drives value, for supporting this video.

Ben Weinberg and Mike Weiss, Founders of Trailborn, are talking about how they have created unique hotel experiences in the great American outdoors. Each Trailborn hotel puts guests at the heart of the country’s most extraordinary outdoor destinations – from national parks to coastal cliffs, and snow-capped mountains to sun-soaked beaches. Trailborn combines elevated, thoughtful design with an authentically local experience to create a memorable stay for outdoors enthusiasts.

Sage Hospitality Group President, Hotels & Restaurants Daniel del Olmo and I caught up during the NYU Hospitality Investment Conference and discussed why there's so many hotel management companies, how these companies can differentiate themselves and the danger of allowing tech to take the humanity out of hospitality. Thanks to Unifocus , technology that drives value, for supporting this video!

Big NYU Conf topic; Capital Markets!! Sean Hehir, Managing Partner, President & CEO at Trinity Investments - owner of iconic properties like The Diplomat Beach Resort and Grande Lakes Orlando Resort, shares why he thinks markets are 'open and vibrant.' Thanks to Unifocus , technology that delivers value, for supporting this video.

Early vibe here at NYU Hospitality Conferece is one of 'tempered optimism' says Charles Oswald, CEO of Aperture Hotels. Here's how he's turning the tempered into tempting. Thanks to our friends at Unifocus , technology that drives value, for supporting this video.

Last week at SonestaCon24 we had the chance to hear from Sonesta’s CBO Elizabeth Harlow and CMO Chris Trick about how the company will define itself to the consumer. We discuss giving their customers access to things you can’t buy with a relationship with Rolling Stone magazine, its rewards program and how they’re leveraging micro influencers.

Sloan Dean is CEO of Remington Hospitality and is focused on smart growth. For them that means going all in on places such as Caribbean and Latin America. Today, we learn more about their strategy and much more about the financial state of the hotel business.

Sonesta Hotels is hosting its first ever brand conference after a few years of furious growth and creating a company trajectory. Here in Las Vegas we speak with CEO John Murray and Keith Pierce, EVP, Development and Franchise, to hear how it all came together and what’s next.

Welcome to the newest episode of Icons and Experts, brought to you twice a month in partnership with the Extended Stay Lodging Association (www.esla.org).

Every other week we highlight either a person who’s had unmistakable impact on the extended stay hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category.

On this episode we feature Mark Laport the man behind Concord Hospitality, https://www.concordhotels.com. Laport founded Concord Hospitality Enterprises Company in 1985. Concord has since become one of the largest hotel companies in north America both owning and managing hotels, as well as developing them.

Thanks to the support from Modus Architecture, extended stay experts https://www.modusarchitecture.com/.

Also, thanks to the support from Dellisart Hospitality. Please visit https://www.dellisart.com/

The Venetian Resort Las Vegas is launcing a $1 billion renovation. Yes, $1 billion!! The Venetian's Jaimie Miranda, SVP Hotel Administration, shares what to expect, and what it's like running this 7,094 suite property on a daily basis.

Lord-Daniel Draculea Dragojevich is a hotelier and entrepreneur. He joins Glenn, and Craig for what's sure to be a memorable show!

What does it take to be a multi-unit GM at the #1 airport restaurant in the US? Jason Dix oversees both One Flew South locations at Atlanta Airport and will share his view on airport restaurant food trends.

Ron Pohl, President of World Hotels and International Operations for BWH Hotels, reveals how he sees the state of the globasl hotel business.

Yesterday I attended the IMN Extended Stay Forum where I caught up wtih Travis Burns, VP of business development with Aimbridge Hospitality. We talked about the seemingly extreme depth of this market when it comes to development opportunities.

We have a great one for you all this week. Ha, like we’d tell you if we thought it’d suck. Which, we usually think. Meanwhile PR champ CJ Arlotta returns as does Jason Freed of Otelier to share the Night Auditor of the Year Award!

We're at the Marriott New York JFK Airport with GM Mark Irgang taking a look at the next-generation airport hotel, brought to us by Chartwell Hospitality.

Welcome to the newest episode of Icons and Experts, brought to you twice a month in partnership with the Extended Stay Lodging Association. (www.esla.org)

Every other week we highlight either a person who’s had unmistakable impact on the extended stay hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category.

On this episode we feature Jim Anhut.

Anhut was focused on extended stay stretching way back to Residence Inn, the Jack DeBoer days. That’s pre-Marriott! He also was instrumental in Summerfield Suites with Jack in the late 1980's and launched MainStay Suites for Choice in the mid 1990's. Then he launched Staybridge Suites for IHG during the late 1990's and was part of the IHG team that led the acquisition of Candlewood Suites in the early 2000's.

Now he’s home again joining the board of directors for WaterWalk Holdings, the final brand Jack created.

Today’s show is brought to you by the good folks at https://www.redrooffranchising.com/ and their HomeTowne Studios by Red Roof new build extended stay option.

Also, support from Dellisart Hospitality. Please visit https://www.dellisart.com/

Tatiana Sheveleva, Partner & Co-Founder of Chapi Chapo Design joins to talk about what it takes to found a design firm in recent times and why her and her team have been able to get some of the most prestigious brands in the world to work with them.

It's just a year away!! REAL ID is coming to an airport near you May 7, 2025. Is your license compliant? How do you know if it is, and what can you do about it? Simone Davis is the Director of REAL ID at TSA and shares what we all need to know.

I’m in Orlando hosting some discussions during TPG Hotels & Resorts’ annual conference. So, I talked to their President and COO Ben Perelmuter and we had a wide-ranging conversation about major industry issues, opportunities, their overarching strategy and what it was like merging with another company back in 2022. Be sure to follow them on LinkedIn!

Choice Hotels International is out to reinvent Park Inn by Radisson as a Premium Value brand, which will sit between economy and midscale and designed to attract younger travelers. Tom Nee, SVP, Foundation Brands shares the details. Exciting to see this brand given the love it needs to thrive.

Bruce Ford of Lodging Econometrics is Master of Construction pipeline data. While I attended Choice Hotels Annual and he attended HD we discussed how industry suppliers could maximize opportunity. Great tips! Tomorrow we’ll take a look from the ownership side.

It’s time to SOAR. Choice Hotels International Hotels has reintroduced it’s hotel ownership opportunities created for underrepresented entrepreneurs. Dubbed SOAR, Supporting Ownership Access & Representation, John Lancaster, VP Emerging Markets Franchise Development, shares how this program is changing lives and communities. #hotels #hotelinvestment.

Conversions are king! That’s especially true with Choice Hotels International, which had 74% of all 2023 deals fit into the conversion category. At Choice’s Annual Conference I caught up with CDO David Pepper to hear about the conversion market and the incredibly strong extended stay segment.

Anna Blue, President of AHLA Foundation, is at AHLA ForWard in Chicago. She shares the importance of this event to the hospitality industry and how it’s empowering women to find success in the hotel business.

The awesome Matt Hostetler, CDO with Red Roof, returns to learn a lesson about returning to FNA. Glenn, Craig and Producer Dave shake their heads in disbelief. Oh yeah, Glenn's in Vegas.... again!

Welcome to our new series, Icons & Experts. This exciting twice a month series is brought you by the Extended Stay Lodging Association and support from Dellisart Hospitality. Please visit https://www.dellisart.com/

Every other week we’ll highlight either a person who’s had unmistakable impact on the hotel industry, or we’ll learn from extended stay experts how to maximize opportunity and find success in the extended stay hotel category.

Our first episode features the incredible Mike Leven, an icon amongst icons in the hotel business. Leven has had significant impact on the hospitality industry from his early days

Dedicated business leader & visionary philanthropist with a rich 50-year career in the hospitality industry, notably including the successful launch of Holiday Inn Express, serving as President of Days Inn of America, leading the company through a reorganization that resulted in growth from a 225-unit regional chain to one of the largest brands in the world.

He also founded US Franchise Systems, Inc. (USFS), which franchises the Microtel Inns & Suites, Hawthorn Suites, and Best Inns and Best Suites hotel brands.

Plus, he was instrumental in creating the Asian American Hotel Owners Association (AAHOA), served as President of Las Vegas Sands Corp. and has been involved in countless charitable efforts. We hope you enjoy this series!

Over in the UK, Steven Hesketh is known as the Hospitality Hero because he’s empowering people like us to be our Hospitality Hero. Today, we learn about the essential elements needed to rev up your hotel’s business as well as your career while getting a glimpse into the state of the UK hotel business.

Join Glenn, Craig and Producer Dave for some cocktails, a few laughs and whatever's on their minds as we wrap up the week.

noWebb Wilson, CEO and Chief Investment Officer at KWC Management, talks about what it's like to be running a company that holds the legacy of one of the most famous hoteliers there is. How does the history of Kemmons Wilson drive his strategy for future success?

Embassy Suites is celebrating its 40th anniversary, but it's not relying on the past. Undergoing a dynamic transformation Bonnie Campagnuolo, Global Brand Head, Embassy Suites by Hilton, shares hoew the brand continues connecting to owners and customers.

We're at Wynn Studios in Las Vegas with Todd-Avery Lenahan, President and Chief Creative Officer with Wynn Resorts discussing the secrets of building the company's different projects such as the $3.9 billion under construction Wynn Al Marjam in UAE and the potential $12 billion NYC property.

Dan Lesser of LW Hospitality Advisors cuts through the noise and shares the real truths about the state of hosptiality. Plus, San Francisco and NYC are smart investments?

Amaury Piedra, Managing Director of Caribe Royale Orlando shares the secret behind a massive $140 million property reinvention that reinvented an aging hotel into a four-star jewel! FYI, when I visited they had 98% occupancy at rates they’d never get before this project.

Get to know AHLA Interim President/CEO Kevin Carey! Kevin makes his first appearance with us so we get an update on the direction of the AHLA, its leadership search and how the organization is doubling down on sustainability with its partnership in Green Key Global.

Emily Cappiello is a PR specialist as well as a Food + Beverage Writer for major global publications. She joins the FNA gang to school them on how to really enjoy the worlds of hotel and travel.

Sales & Marketing have been around for so long it can be hard to find ways to be innovative. Bruce Himelstein, founder of the BJH group, shares how he continues to find ways to change these fields to keep things fresh and stand out from the crowd.

Fox Fold is reinventing toilet tissue for Big Savings for owners, operators and the environment. Today, we get an update from COO Gregory Hegger and MindClick's JoAnna Abrams who focuses on product ratings for healthier living. Drop me a line to learn more.

Last week during AAHOA's hashtag#AAHOAcon24 I spoke with Patty Jefferson, CDO with Visual Matrix about the state of hotel technology and how to think about what tech is the right tech to invest in. Where do you see the smart money in tech going?

Tom Roelens, Managing Director at Atlantis, The Royal in Dubai shares how his career led him to lead one of the top properties in the world. This one year old property was designed to complement Atlantis, The Palm and we share how they created, programmed and launched this property.

We're with AAHOA at AAHOACON24 where I spoke with Matthew Hostetler of Red Roof Franchising about the importance of the Indian American community to the hotel industry’s success and how this community’s success is tethered to companies like Red Roof. No Vacancy News, Podcasts and Videos is proud to be the official podcast of AAHOACON24!

As the world continues to get out and travel, understanding different cultures is a cornerstone to future success. During AAHOA's AAHOACON24 I got thinking about this issue so I spoke with Seema Jain of Seva Global to understand the importance of being culturally competent.

No Vacancy News, Podcasts and Videos is proud to be the official podcast of AAHOACON24!

#hotels #hoteliers #culture

We're at AAHOACON24 and a top issue here is how independant minded hoteliers can create more revenue opportunity in a market that might be getting resistent to higher room rates. Our friend Mike Chuma, VP Global Marketing at IDeaS and I discuss this issue as we tour the AAHOA tradeshow floor. No Vacancy is proud to be the official podcast of AAHOACON24!

We're at AAHOACON24 and celebrating tomorrow's workforce! Did you know AAHOA is hosting a student competition? It's a Hotel simulation competition called the Turnaround and our very own Doctor Producer Suzanne, who is a professor at FIU, has students competing. She's gives us the scoop. No Vacancy is proud to be the official podcast of AAHOACON24!

Hello from AAHOAcon24 where No Vacancy News, Podcasts and Videos is the official podcast. We've got Chris Guimbellot, President and CEO of hihotels by Hospitality International who shares the secret to hosptiality branding success in concert with the AAHOA community.

Roman Pedan, Founder & CEO of Kasa, tells us how he is using tech to connect apartments, hotels, and homes to people across the world. What makes Kasa different from traditional companies and why are they changing the game for travelers?

Michael Edwards, MBA, CHAE, VP Assett Management with Castlerock Asset Management, LLC. told me during Hunter Hotel Investment Conference that the deal pipeline is rough.

Edwards also shares the current state of hotel asset management, emphasizing the importance of efficient operations and collaboration between owners and operators to ensure profitability, especially in a challenging financial environment.

*Asset management focuses on maximizing cash flow and profitability through efficient operations and strategic financial planning.

*Profitability is enhanced by understanding and managing the cost of debt, emphasizing the importance of cash flow in asset management.

*Collaboration between property owners and operators is crucial for aligning operational efficiency with ownership goals, ensuring the success of the asset.

It's a lesser talked about area of hospitality, but hospitality law is imperative to getting any deal done. With so much to cover from government ordinances, contracts, negotiations, and more we have one of the best in the business, Nelson Migdal joins us to talk about what to look for from the legal side of the business.

G6 Hospitality LLC is on a record setting development pace according to Tina Burnett, Chief Development Officer. I caught up with her during last week's Hunter Hotel Investment Conference to learn more. Takeaways: · Development: G6 surpassed its goal and opened over 100 hotels in 2023, with plans to continue this growth in 2024. · Economy: Despite economic uncertainties, the company's simple business model and absence of food and beverage services streamline operations. · Franchisees: A significant portion of new deals comes from existing owners, highlighting the brand's strong relationship with its franchisees.

Follow ud on LinkedIn: https://www.linkedin.com/company/10915201/

Anthony has an amazing new show called Hotel All-Stars where folks compete for a job in a hotel.

Gerry Remeneter, National Sales Manager at Zenna Hospitality, is an advocate for sustainability. But, can he sustain a whole hour drinking cocktails with Glenn, Craig and Producer Dave?

During the Hunter Hotel Investment Conference, I caught up with industry advocate and founder of the Women in Hospitality Leadership Alliance, and member of DEI Advisors, Rachel Humphrey. Here at the Hunter Hotel Investment Conference, we discussed how women are exceling in hospitality and celebrate a huge milestone; the first time more than half of speakers are diverse at this event.

During the Hunter Hotel Investment Conference, Ryan Rivett, CEO of MyPlace Hotels and I talked about the maturing extended stay market. Plus, we discuss his philosophy of finding the right mix of business for those staying up to four nights, those staying a week and others staying a month. His answer might surprise you!

While here at the Hunter Hotel Investment Conference, I had a wide-ranging conversation about, revenue strategy, automation and other tech thoughts around what owners are thinking with Russ Stanziale of IDeaS.

The wisest pineapple of them all, Christine Trippi, returns!! Buckle up for safety as Glenn finally has a true competitor for giving off way too much energy. How will Craig and Producer Dave deal with this combustible situation? Tune in and find out.

Peter Ricci returns to talk about the state of education in the hospitality industry. Yesterday we talks programs more focused on real estate and investing, today we talk about the operation of the hotel. Have enrollment numbers started to stabilize? What are some ways that Peter has been showing the value of the industry to younger students?

Prof. Jan deRoos has taught as the HVS International Professor of Hotel Finance and Real Estate at the SC Johnson College of Business and the Nolan School of Hotel Administration at Cornell University. He shares what professionals must do to break into the off-property part of the hotel business. How much of the education translates to the real world? How does the content translate across international markets? Producer Dave received a certificate in this program, and he shares how it's helping propel his career.

Michael Shindler of Four Corners Advisors educates Glenn and Dr. Producer Suzanne on the intricacies of what happened between Choice and Wyndham, a class action lawsuit against CoStar/STR and many hotel brands we all know (this is CRAZY), and interesting insight into Barry Sternlicht's different businesses.

We'll be at Hunter Hotel Investment Conference March 19-21. Will you? Today, we're talking to Lee Hunter and Teague Hunter about why YOU need to be there with us. Here's two reason: Anthony Capuano, Marriott's CEO and Ed Bastien, Delta's CEO. And a bonus reason, celebrating industry icon Bob Hunter. Plus I'll be hosting an amazing brand/owners panel.

While at California Lodging Investment Conference & [CLIC] Connect, Glenn and Producer David Mignano, CRME spoke to TODD STEVENS, Director of Hospitality with Cuningham about transforming offices into hotels, conversion and theme park design and how it relates to creating great hospitality experiences.

Yesterday during CLIC 7, Glenn and Producer Dave spoke with IHG's VP of Commercial Cesar Wurm about understanding the customer. Glenn asks Cesar if everyone is signed up for every loyalty program, then are your customers truly loyal?

We're LIVE at CLIC 7!! Glenn and Producer Dave speak with Bruce Ford of Lodging Econometrics about new hotel development in California and across the wider USA.

Our friend and industry legend Chris Green, President of Remington Hospitality has decided to retire. I share the mic with him one more time before he leaves to say farewell and to discuss his amazing new book.

I'm with my friends at Remington Hospitality hosting their annual conference. I love their corporate culture, so I grabbed their Chief HR Officer Rick Bagley to ask them about their secret sauce.

Jason Reader is COO with Remington Hospitality. While hosting their annual conference, I grabbed the recently promoted Reader to share his thoughts on what his role is and it relates to the trends in the hotel business.

Stacy Garcia, CEO of LebaTex and Chief Inspiration Officer with Stacy Garcia, Inc., has been at the forefront of the hospitality design community for years predicting industry trends. She’s got an innate knack for understanding successful hospitality design that better connects with customers in a grounded way. Enjoy this deep dive into what makes a hotel design successful, plus we discuss how she’s focused on helping the next generation of designers through her new organization Martha’s Mentors.

IHG Hotels & Resorts’ newest brand, Garner hotels, is looking to own the midscale conversion space. In this interview recorded late last week, I speak with Karen Gilbride, VP, avid hotels, Atwell Suites & Garner hotels who takes us on a VR tour of the brand’s conversion prototype. Gilbride also shares recent milestone openings and an update on where this brand is headed next since first being announced in August 2023.

Jason Freed is a first-time guest who's been around the hotel business in a variety of content creating capacities. He joins Glenn, Craig and Producer Dave in a battle of wits. Shouldn't be a problem for him at all with this crew.

Inspired by chats with Richard Branson, former Chicago attorney (and Chicago bus driver before that) Jim Nagle left everything he knew to embark on the journey of a lifetime: saving the dilapidated The Drake Oak Brook in Illinois from a ponzi-scheme disaster with zero hotel experience but with unwavering persistence -- A hotel he cherished from his numerous childhood holiday vacations.

Now, the property has reimagined itself as one of the Midwest’s most beloved landmark hotels. Formerly housing guests like Frank Sinatra and King Charles, Jim and his wife, Tely, have not only brought the historic property back to its original grandeur but have built a brand with the upcoming launch of residences, recent acquisition of luxury yacht yachts, new restaurant opening and more.

St. Lucia is one of the most beautiful islands in the Caribbean. Paul Collymore is the CEO of The Landings Resort & Spa along with being the St. Lucia Hospitality and Tourism Association, and a wealth of information. He tells us why his country is seeing such a spike in tourism and why The Landings Resort & Spa is the best place to stay when visiting.

Lisa Lutoff-Perlo is Vice Chairman, Royal Caribbean Group. At nearly 40 years in the business she became the first female President of a cruise line. Making Waves tells her story of her journey and we share the inspiration with you today.

Matt Marquis is the CEO of Pacifica Hotels, owners of properties such as The Wayfarer in Downtown LA. It's also home to what is arguably the best party during ALIS. For once, Glenn and Craig are confident, maybe too much. We're saure Producer Dave will let them know.

Andrew Broad is Managing Director of Robert Douglas, a real estate investment banking firm. We discuss debt markets, whether it’s time to buy or build, results of a lender survey and the markets for development. Nashville? Still? Wow!

Leonard Gooz, Global Brand Leader of Hilton Hotels & Resorts, and Nicole Tilzer, VP, All-Inclusive & Resort Strategy share how they see the state of travel, how it affects their hotels and their go-forward strategy through the prism of their brands.

Garfield Public/Private has a unique way of getting deals done. They work in concert with government to create full service hotels that are many times revenue drivers for convention centers and the towns where these hotels are located. Stephen Galbreath is their CDO and Head of Design & Construction and shares the secrets behind getting these deals done.

Hotel Industry PR master CJ Arlotta tries to spin a reasonable explanation as to why he keeps returning to drink with Glenn, Craig and Producer Dave.

Natalya Leahy is the president of Seabourn, the ultra-luxury cruise line, based in Seattle. What most people think of cruises they think of floating cities catering to thousands of people, but Seabourn is bringing all new levels of luxury to the seas on intimate ships with a private yacht-like atmosphere masterfully designed by iconic hospitality atelier Tihany Design. Natalya tells us how it all comes together.

Chris Manley, President of 5 Senses Hospitality talks about why he decided to start a company in the middle of the pandemic and how he has made it successful. He also gives us insight into a full renovation his company is completing and how he is finding creative ways to go green and recycle old products from the renovation.

Saxton Sharad, founding partner and CEO of Revival Hotels, is here to tell us how they are changing the industry for independent properties. The company is bringing experience to owners and changing how fees are structured.

U.S. News & World Report recently released their highly anticipated list of the BEST hotels of 2024. To gain some insight into the winners and the criteria used to determine them, I spoke with Senior Editor of Travel Zachary Watson. Congratulations to Acqualina Resort & Residences on the Beach! Check out the full list here https://travel.usnews.com/hotels/?src=usn_pr.

Tonight on FNA, Ted Torres of CREDE steps into the gaunlet to battle Glenn and Craig to see who can make it through an hour of half-assed jokes and drinks.

Fresh off its win for Select Service Development of the year at ALIS, Glenn chats with Steve Choe, Dual Property GM of ther AC + Moxy Downtown Los Angeles about this incredible new property and why its changing the downtown vibe. It's owned by The Lightstone Group, which has been instrumental in deveoping these brands here in the US.

SH Hotels & Resorts SH operates 1 Hotels, Baccarat Hotels, and Treehouse Hotels and is one of the fastest growing hotel companies today. It’s run by CEO Raul Leal. We discuss the company’s DNA, founder Barry Sternlicht, how to create a sustainable hotel without being preachy and much more.

Tim Cromwell may be CREDE's VP of Strategic Development, but by joining Glenn, Craig and Producer Dave for Happy Hour cocktails, he's made more than a strategic mistake.

The Extended Stay Lodging Association (ESLA) is a membership-based non-profit association for owners and operators of extended stay hotels in the hospitality and travel industry. Founder Doug Artusio and Board Member Kimberly Rowell tell us how they are fighting for the fastest growing segment in the hospitality industry.

With uncertainty in the economy and an election year Bhavin Patel, Principal and Co-Founder at Green Harvest Capital LLC-Ohio, and Amit Patel, principal of Spark GHC discusse continued industry consolidation and where the best investment opportunities are and why they've investing more than $100 million in hotels.

Thanks for listening to this bonus show! Glenn hosted a panel discussion in conjunction with Hotel Business Magazine last week. And we're bringing this Hot Topic session to you now!

Thanks to Entegra for sponsoring this session.

Topic: No matter the apparent challenge, opportunity quickly follows. But to understand opportunity, you must see it. In this thought-leadership session, industry experts will reveal where they’re focusing resources in 2024 to help understand unexpected obstacles you’ll face and to better leverage both hidden and apparent success solutions.

Panelists:

· Adam Cannon, Chief Brand Officer, G6 cannon_adam@g6hospitality.com

· Bryan P. DeCort, COO I Hotel Equities

· Jeff Porterfield, Entegra’s SVP of Client Services and Chief Customer Officer

· Richard Sandoval, VP of operations, Spire

· Natasha Scott, VP Operations Performance and Strategy, IHG Hotels & Resorts

Glenn Haussman, Host

visit novacancynews.com

subscribe to the weekly newsletter by texting hotel to 66866

Our friend Sarah Dandashy has amnesia. No other explanation as to why she's returning to FNA to celebrate the end of the week by having some drinks and laughs with Glenn, Craig andf Producer Dave.

Jan Freitag from CoStar is here to give us an update of the State of the U.S. Hotel Market along with what data points and trends we should be looking for as we get into 2024.

Here's the stats you need to know

Chip Rogers, President & CEO of the AHLA, discusses and analyzes hospitality industry related legislative issues with Glenn and Anthony. They discuss issues such as the death of NJ's franchise related bill, LA's failed attempt to put homeless people in hotels, how the National Labor Relations Board is changing the rules around contractors, plus how NYC fought back against AirBnb style accommodations, the state of hotel labor and more.

HBA Americas President Meghann Day joins us to talk about what it takes to work on some of the best hotels in the country including Pebble Beach Resorts, Conrad Tulum, The Ritz-Carlton Bacara, Santa Barbara, and Fairmont Chateau Whistler, to name a few. With projects in the work in South America and the Caribbean we hear why Meghann thinks these markets are primed for growth along with another overseas market.

Click link to follow along with this show's visuals

Choice Hotels International is introducing its most ambitious ad campaign ever! Starring comedian Keegan-Michael Key, the spots seek to unite all brands under the Choice with an emphasis on Comfort Inn, Radisson, Cambria Hotels and Quality Inn. CMO Noha Abdalla shares the details.

To kick off the New Year Glenn, Craig and Producer Dave ruin Lou Zameryka's weekend. Lou's starting a bunch of new adventures, so we'll be sure to roast him solidly.

We have the amazing Chris Green, President of Remington Hospitality sharing his outlook for 2024.

Trinity Investments manages more than $5 billion in assets, operating incredible properties such as The Diplomat Beach Resort in Florida, The Westin Maui, The Hilton Los Cabos Beach & Golf Resort, and so many more! We learn the strategy from Trinity Investment’s Managing Partner, President & CEO with Sean Hehir.

Another year is upon is. Glenn and Anthony go over what they are looking forward to in the year, what major events to watch out for, and what topics will impact the industry the most.

Bruc Ford of Lodging Econometrics joins Glenn. Craig and Producer for a Holiday (and booze) filled extravaganza.

CoralTree Hospitality is celebrating its Fifth anniversary and President Tom Luersen shares how the company came together, as well as the challenges and opportunities they went through and see on the horizon.

Sell! Sell! Sell! We talk to to Craig Stechman, SVP of Business Development wth Dellisart Hospitality on how to reinvigorate your hotel's room sales efforts. Plus, we discuss how they're reinventing hotel management with their ala carte services program.

Justin Jabara, President of Meyer Jabara Hotels shares lessons learned in 2023 while taking a forward look at 2024.

The incredible Dr. Jeffrey O joins Glenn, Craig and Producer Dave for what we expect willl be the worst hour of his career.

Mike Nixon is President and Chief Development Officer of Expotel Hospitality, a Louisiana based hotel management company. We discuss all things hospitality in this wide-ranging conversation.

Katie Johnson is VP & Global Brand Leader of Independent Collections with Hyatt Hotel Corporation. She shares the secret behind what consumers really crave while providing an update on JDV Hotels, The Unbound Collection by Hyatt and Destination by Hyatt.

It's our annual celebration where our various show producers join to make fun of Glenn and Craig for once. Ahhh, revenge is so sweet.

CitizenM's Chief Information Officer Mike Rawson is responsible for leading the tech team on delivering digital transformations at scale. He shares his thoughts on the future of technology in the hospitality space and how hoteliers will be able to leverage all the information that comes with that new tech.

Text HOTEL to 66866 to subscribe to our newsletter.

Dr. Stowe Shoemaker, former Dean of of the William F. Harrah College of Hospitality at the University of Nevada, Las Vegas is here to talk about his book Hospitality Healthcare which introduces healthcare providers to an original service model based on principles the hospitality industry has used to create great guest experiences.

Nick Falcone, co-founder of Rentyl Resorts, talks about launching the first branded residential resort in the world. Rentyl provides hospitality companies, residential developers, real estate investors and well-known brands with turnkey services. Its 360-degree solution for development of short-term rental resorts includes site planning, construction and real estate sales and marketing. For existing resorts, Rentyl offers marketing, sales, and guest services including reservations. He is also leading the launch of Rentyl Homes, Rentyl Apartments, and Spire Loyalty, the first multi-industry loyalty program.

Le Méridien Hotels & Resorts is coming to Fort Worth in a classic 50+ year old building. I speak with GM Chase Chasteen about what it's like getting this hotel set to open summer 2024 as a member of the Remington Hospitality team.

Glenn is in a fancy suite at Resorts World from Las Vegas and we have on Jon Sturgess of Adogo hotels for dogs. Plus, Craig and Producer Dave get jealous. Warning; Producer Dave accidently ends the show around the 45 min mark.

This real estate development is insane! The Harwood district is 19 blocks in Dallas, all owned by one organization. Its Harwood Hospitality Group has 15 F&B concepts (more on the way!), and a newly opened boutique hotel, the Swexon. COO Matt Minichino shares it all including how their Happiest Hour bar has the top 5 highest liquor sales in the state of Texas. Thanks to ZEL Capital Partners, the sale-leaseback guys for supporting this video.

We speak with Cynthia Kiser Murphey, general manager of Palms. She's the top exec on the property steering the resort into its latest iteration. They discuss the resort's positioning and how they're striving to appeal to both locals and tourists. Plus, she shares all about F1, the upcoming Super Bowl and the importance of live music to the resort.

Enjoy this our high impact 30-min session with industry experts Tejal N. Patel, MBA, CHIA, CHO Patel, President and CEO, Neem Tree Hospitality, Billy Gilchrist, Chief Development and Finance Officer and Rose-Lyn Gallegher, Director of Accounting at Hotel Development and Management Group. Together, we discuss industry growth, profitability challenges, opportunities, and smart solutions for reducing costs and increasing profitability, faster.

Yes, we know AI is coming. But where are we headed with how we can use it in the hotel industry? Wesley Owens of Banjaxed Solutions tells us how.

Glenn and Anthony are thankful. Here's why. Plus, hotel industry news including CBRE makes 2024 RevPAR prediction, Hilton wins Best Place top work from Fortune magazine and Great Place to Work, and, IDeaS' 2024 hotel tech predictions.

Javier Coll is Group President of the Hyatt Inclusive Collection. They’ve redefined the luxury inclusive experience for the modern leisure traveler. We discuss how the company and segment had radically changed in the last decade.

When I was at the RainesCo conference earlier this fall, I connected with Nancy Obstler and Stephanie Atkisson, both VPs of Sales, Marketing and Revenue with RainesCo. We discussed how essential it is to create future leaders within your organization and how to do it.

Geoff Richards is COO of Travel + Leisure Co, which has nearly 20 travel brands across its resort, travel club, and lifestyle portfolio such as Club Wyndham, Worldmark, Margaritaville, and soon Sports Illustrated.

Next year Phoenix is getting a new $1billion resort featuring a major amphitheater, sandy beaches in the desert, Mattel Adventure Park, and lots more. Grant Fisher, President and CEO of VAI Global Development shares the details of this potentially game-changing project.

View the resort's renderings here

Learn more at vairesort.com

Walt Leger has one of the coolest jobs in hospitality as President & CEO at New Orleans & Company, the organization that promotes the city. We learn what its like promoting tihis incredibly cultuarally relevant city to event managers, groups, associations, leisure tourists and more.

New York, NY is one helluva town and Vijay Dandapani sits in the middle of its vibrant hotel business. As President & CEO at Hotel Association of New York City he has the insider's understanding of how the City's hotel business works and we share it with you.

Andrew Broad, Managing Director at RobertDouglas, and Stephen Schwanz of ZEL Capital Partners discuss financing solutions helping hoteliers either protect their properties from CMBS debt, or finding investment capital in this difficult market to develop hotels.

In April 2019 we interviewed Celebrity Cruises CEO Lisa Lutoff-Perlo (now she's Vice Chairman, External Affairs with parent company Royal Caribbean) as part of the Checking In with Anthony and Glenn podcast.

She's out with a new book called Making Waves, so we wanted to re-runt his classic interview.

Here's the rundown:

Hosts Anthony Melchiorri and Glenn Haussman speak with Celebrity Cruises CEO Lisa Lutoff-Perlo, a dynamic business leader whose vision and strategy has propelled Celebrity Cruises to become the performance leader in the Royal Caribbean Cruises Ltd. (RCL) portfolio. Her record-breaking results and industry firsts have earned her a reputation as a trailblazer in the complex maritime industry.

We learn everything you need to know about this incredible executive.

LIKE us on Facebook!

Subscribe on Apple Podcasts, Google Play, Stitcher and anywhere you get your shows!

Find Glenn online:

On the Net: www.novacancynews.com

LinkedIn: https://www.linkedin.com/in/glenn-haussman-9121815/

Find Anthony online:

On the Net: http://www.anthonymelchiorri.com/

LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/

Instagram: @AnthonyHotels

Twitter: @AnthonyHotels

Carrie Nielsen of Group One Partners joins Glenn, Craig and Producer Dave for some laughs, booze and eventual sadness, regret and disdane for her decision making.

Robin Kirk, President and Partner at Maverick Hotels and Restaurants, discusses looking towards in 2024.

Ben Reinberg, Founder of I Own It, joins to talk about mentoring. Why does he find it important to help others and why is it important for people to find a good mentor? How can people be sure they found the right mentor?

Happy Halloween! Glenn and Producer Dave investigate Halloween Horror House and chat with the GM of Philadeplphia's Halloween Nights at Eastern State Penitentiary. We explore the SPIRIT of Hospitality at this unique attraction.

Hilton broke ground on the first ever Project H3 extended stay hotel brand (official name coming soon!). Brand leader Isaac Lake shares some critical details about the property, the brand and how they got shovels in the ground just five months after announcing the brand. Kudos to Bharat Patel, CEO of Sun Companies for taking the plunge as first franchisee. Thanks to our amazing partners ZEL Capital Partners -- the sale-leaseback guys -- for supporting this video. Leverage your exisiting portfolio to build one of these!

The only thing scarier than Halloween is another episode of Friday Night audit! Ghoul Glenn, Cryptkeeper Craig and Dead and Loving It Dave celebrate the holiday weekend with the anything but frightening Jessica Janis!

It's time to celebrate those that have transformed the modern hotel business. It was such an honor to hel select the Inaugural inductees to the International Hospitality Institute's Hall of Fame!

The list of living inductees includes:

*Richard Branson

*Marylin Carlson Nelson

*Sheila Johnson

*David Kong

*Bill Marriott

*Danny Meyer

*Ian Schrager

*Horst Schulze

*Isadore Sharp

*Barry Sternlicht

Congrats to everyone!!!!

Guest didn't show, so we're spitballing today.

The first Moxy Hotels in Australia was designed by MAED. COLLECTIVE. Corinne Huard and Cherie Stinson share what went into bringing this amazing brand to a new continent on other side of the world from their Toronto based studio.

Jan Freitag is back to update on current numbers and CoStar is seeing in 2024. What are some areas that hoteliers should be paying attention to going into the new year?

Baha Mar is a massive Las Vegas style mega resort in the Bahamas. We have a wide ranging discussion with Baha Mar President Graeme Davis about the $5 billion dollar resort's trio of hotels, its major meeting facilities, largest casino in the country, its F&B program and lots more.

Vaughn Davis, CEO of Relevant Hospitality and Managing Director of Dream Hollywood, discusses his road to success and how he went from bellman to GM in less that 8 years. Plus, lots more great insights.

Glenn hosts another Hot Topics session for our friends at Hotel Business Magazine. The panel features Jason Reader, EVP, operations, Remington Hospitality; Justin Jabara, president, Meyer Jabara Hotels; Thomas Penny, president, Donohoe Hospitality; John Murray, president/CEO, Sonesta International Hotels; and Moneesh Arora, CEO, Unifocus.

The TSA is hard at work to continue to develop innovative tech to help keep travelers safe while getting them through security in the most efficient way possible. Steven Parker, Chief Innovation Officer for the TSA, walks us through what they are working on, both domestically and with international partners.

When I attended the G6 Hospitality LLC hospitality conference last week, I spoke with Chief Brand Officer Adam Cannon about his responsibility beig the stweard of an iconic American brand and how he strives to preserve its essence while ensuring relevency to modern travelers.

If Andrea Depew of Interior Image Group could design the perfect podcast, it wouldn't include Glenn, Craig and Producer Dave. Fortunately we won't let her. Gran a cocktail and join us for some happy hour laughs!

Celebrating our relationship with our own branded partnership, Glenn hosts this Hot Topics session for our friends at Hotel Business Magazine. Learn why pairing up with the right brands helps hoteliers increase revenue while simultaneously lowering operating costs. Glenn Haussman hosts along with our expert panel featuring Red Roof’s Matthew Hostetler, AAHOA’s Heather Carnes, Red Roof’s Robert Goad, Hotel Owner Mayuri Patel and Lodging Econometrics’ Bruce Ford.

Thomas Penny, President of Donohoe Hospitality Services, gives us an update on how sees the current climate in the industry. What are some of the key topics he's focusing on as we wrap 2023?

Michael Shindler of Four Corners Advisors is always at the forefront of hospitality. We discuss the state of hotel investments, the overall hotel business environment and more in order to see where the best hospitality opportunities are fund. Plu, we get word on a new strategic alliance with RLA Global and Global Branded Residences.

It's our 800th episode and Mike Stengel is back to talk about the continued passion to learn and grow. After accomplishing as much as anyone during his career in hospitality he's turned his attention to making an impact on new industries and he tells us what that's been like.

The first Spark by Hilton -- Hilton's foray into upscale economy -- is open!!!! I stayed last night for the grand opening and grabbed Alissa Klees, their brand leader, to share more about the brand essentials. #hotels #hospitality #hotelier #spark

OK!! I had the chance to connect with AAHOA Chairman Bharat Patel and President/CEO Laura Lee Blake as promised on how they view bill (A1958/S3165) in NJ. Here's how they see it. How do you see it?

There's been lots of discussion (under statement!) around a specific proposed bill (A1958/S3165) in NJ. The American Hotel & Lodging Association contends it'd destroy the hotel franchising model as we know it, and more. I spoke with AHLA President & CEO William "Chip" Rogers" to get a better understanding why the association is fighting against bill passage. How do you see it?

Thanks to Unifocus , technology that drives value, for supporting this video.

Alternative types are lodging are on the rise. But what does it really mean, any why are these hotels becoming popular. During The Lodging Conference Christopher Henry, CAHTA, ISHC, CEO, of Majestic Hospitality Group shares how he sees it.

Thanks to Unifocus , technology that drives value, for supporting this video.

While at G6 Hospitality LLC's annual conference this week, I got a development upate from Tina Burnett G6's Chief Development Officer. They expect to do 120 deals this!

Glenn is at Margaritaville in Nassau Bahamas, and wants to make sure Craig and Producer Dave are very annoyed they're not with him too.

Paul White is Senior Vice President, Residential Development, Marketing and Sales, Four Seasons, and an expert in the luxury residential space. He'll discuss essential trends you need to know such as the unique benefits of living in a branded residence, wellness, offerings and amenities for affluent remote workersm the increased demand for multi-functional spaces and more!

We're at G6's annual conference where I spoke with President and CEO Julie Arrowsmith about the state of the company, how the brand is achieving actionable insights though data, and lots more too.

Conversion brand opportunity continues its rise to dominate development. Tom Nee at Choice Hotels International notes the company has 22 brands, 19 of which accept converted properties. Here's the scoop why these hotels are returnign to the development spotlight. Recorded during The Lodging Conference. Thanks to ZEL Capital Partners for supporting this video! #hotels #travel #investment #Hotelfranchise #hospitality

Conversion brand opportunity continues its rise to dominate development. Tom Nee at Choice Hotels International notes the company has 22 brands, 19 of which accept converted properties. Here's the scoop why these hotels are returnign to the development spotlight. Recorded during The Lodging Conference.

Thanks to ZEL Capital Partners for supporting this video!

#hotels #travel #investment #Hotelfranchise #hospitality

Former hotelier Haroon Baig questions why he chose to do a show with Glenn, Craig and Producer Dave while sipping cocktails.

Sandi Robinson, Director of Sales & Marketing at The Godfrey Hotel Chicago, shares insights around group booking trends and how hotel sales professionals can reimagine their strategy to maximize hotel profitability.

Anthony and Glenn discuss the top issues in hospitality.

While extended stay hotels continue to dominate, Kirk Pederson, President at Sightline Hospitality and I were thinking at The Lodging Conference about how alternative lodging will be the next hosptiality battlezone. Here's why! Thanks to our friends at Unifocus , technology that drives value, for supporting this video. #hotel #hospitality #lodging #alternativelodging #hotelfinancing

Getting deals done means getting clever as interest rates rise and sourcing capital becomes more complex. Greg Kennealey, CEO of Mission Hill Hospitality, a KSL Resorts company, shares how his company's getting projects over the finish line.

Thanks to Unifocus , technology that delivers value, for supporting this video.

#hotels #TLC #financing #interestrates #hospitality

Wrapping up Day 1 of The Lodging Conference with an analysis from Bruce Ford, SVP with Lodging Econometrics and myself. FYI: We declare the state of the hotel business is........ Thanks to Unifocus , technology that drives value, for supporting this video.

During The Lodging Conference this morning I spoke with the amazing Karen Gilbride with IHG. We're talking their newest brand Garner and why now is the right time for conversion focused hotel brands. Thanks to Unifocus , technology that drives value, for supporting this video.

Julie Arrowsmith, CEO of G6 Hospitality LLC and I discuss what to expect this week during The Lodging Conference! Thanks to ZEL Capital Partners for supporting this video.

What's it take to put on one of the biggest shows ever in Las Vegas? Wynn Las Vegas' Rick Gray reveals the qunitessential elements of its new show Awakening.

Entrepreneur Chris Gowdy created First Colony Technology to change the direction of his life. Unfortunately, after joining Glenn, Craig and Producer Dave, that direcftion is down.

Pool season is over! Or is it? Indoor water park hotels are huge. Ryan Smith, Director of Acquatics at Camelback Resort shares what it's like operating one.

CMBS loan defaults is a prickly issue for some hoteliers and potentially opportunity for others. Here's how I see it based on a poll we conducted at No Vacancy News, Podcasts and Videos. Thanks to our friends ZEL Capital Partners for providing financial solutions to the hotel industry.

Micah Estis Green, Founder & CEO of Tailos, speaks to the future of hospitality robotics and its role on lowering expenses while increasing profitability.

Hilton's luxury softbrand, LXR Hotels & Resorts, is making deals and Feisal Jaffer, Global Head of LXR Hotels & Resorts tells all about the brand and what to expect when one comes near you.

Follow LXR on social @lxrhotels

If it's Friday it must be time to have a cocktail and some laughs with Glenn, Craig and Producer Dave. That's right, it's tiime for Friday Night Audit.

Glenn and Anthony are solo. They discuss AirBNB vanquished from NYC, the incredible branding legacy of Margaritaville and how AI will affect the travel advisory businesses.

Can you believe The Hospitality Show show was more than two months ago? American Hotel & Lodging Association CEO William "Chip" Rogers and I discuss that event plus tease the 2024 edition coming to San Antonio Oct 28-30, 2024. Learn more at www.thehospitalityshow.com.

Jennifer Barnwell, President of Curator Hotel & Resort Collection, shares some exciting news about the company that we don't even know yet! Tune in for the exciting reveal.

Darius Davie is the founder of Groom Guy. He's an entrepreneur transforming dead spaces in hotels into mens grooming outposts that connect with community while boosting hotel sales. Here's how he's doing it.

It’s all about influence! Director of Sales & Marketing London House Chicago Don Barnett discusses how social media and influencers impact the hotel industry, and how you can leverage this opportunity.

During LendingCon Orlando last night I caught up with Matthew Hostetler, CDO at Red Roof Inn, Red Roof Franchising to share our thoughts on the event.

Steven Senft, VP, National Hospitality Group at Chicago Title, steps into the octagon with Glenn, Craig Sullivan and Producer David Mignano, CRME for a battle of the witless. Plus, special guest Bruce Ford.

The Peabody Memphis is world renowned and Douglas Browne MBA has been its steward for 20 years. Here's a look at how he operates "The South's Grand Hotel."

#hotels #hospitality #peabody #ducks

At the Southern Lodging Summit, Rick Colling, Global Brand Leader Homewood Suites by Hilton, successfuly updates us on the extended stay market and the power of partnerships with companies like Grubhub even as some dude keeps walking past the camera.

Thanks to our friends ZEL Capital Partners for supporting this video.

Chris Green, President of Remington Hospitality, shares how he and Remington are growing and adapting.

On this week's FNA we have Morgan Brodey, President of JACLO. As an amazing pro, she has the skill to put Glenn in his place. Join them, Craig Sullivan and Producer David Mignano, CRME for some laughs and cocktails!

#hospitality #happyhour #cocktails #hotelpodcast #podcast

Mary Rogers, Managing Director of Montage Laguna Beach & AGM Montage Healdsburg and Pendry San Diego, talks about how she has helped women leaders in the industry including having 60% of her executive team be female leaders and how she plans to continue promoting growth for future women in the industry.

One of NYC's newest hotels is the Hard Rock New York in Times Square. General Manager David Salcfas shares behind the scenes of the hotel as Anthony tours the hotel.

Tom Groebe is on the media side of the business, doing stuff like editing, hosting and producing. We're positive his skills will totally shame Glenn, Craig and Producer Dave.

“If you could eat it, dance it, shoot it, hell, we’ll name a festival out of it,” says Louisiana’s Lt. Governor Billy Nungesser, who’s a passionate tourism advocate for his state. You will love this interview!

The Perry Lane Hotel was recently ranked the #1 hotel in the USA, and #24 in the world, by TripAdvisor! Matthew Douzuk is the General Manager at the Perry Lane Hotel and we will hear how he keeps up the authentic standard that founder Adelaide Harcourt brought to life which has allowed them to achieve the incredible honor.

Ryan Rivett, President & CEO of My Place Hotels, is looking to grow the company. We discuss how he plans to do that through partnerships, embracing multi-development deals, and strengthening brand recognition.

Some of the largest companies have fallen victim to cyber attacks. Roderick Kaleho, Head of Cybersecurity Transformation at LogicRiver, discuss the impact of these attacks and how organizations large and small can protect themselves.

RFP season is here. HRS' Lukasz Dabrowski shares how to leverage the surging meeting market, what's really happening with transient business travel and why the RFP is still essential.

Being an active and prodcutive part of your community is essential for hotel success. Juan Webster, GM and Corp Director of Social Impact, for Pendry and the Saganmore Pendry Baltimore, shares how helping the community is the gatewaty for propery profitability.

Mike Stengel, founder of MJS Hotel Consultants, joins the show to talk about the differences of consulting with hotels versus running them. What are some of the biggest challenges he sees facing hoteliers today and what should owners and operators be looking towards as we finish out 2023 and head into 2024?

We're live on the rooftop of the amazing Dream Midtown in NYC! Nathan Goodman, VP Sales and Marketing Drem Hotel Group, joins Glenn, Craig, and Producer Dave for a pre Phish concert happy hour bonanza and to celebrate Craig's bithday!

Andrew Collins, CEO of Sentient Jet, joins to talk about the changes in private aviation. Travel documents containing carbon footprint records, changing technology, a shift in business travel demands, and more, Andrew will talk about everything happening in the skies.

Creating new and exciting hotel concepts is difficult. Laura McKoy, Creative Director + VP Interior Design at Omni Hotels & Resorts, shares how its done through discussing three new Omni hotel projects that create unique guest experiences while sticking to the budget.

Steve Kirby may be one of your favorite brokers at Mumford Company, Trusted Hotel Advisors, but he's also a devoted advocate for special needs people to work in hotels. Watch this and see you labor pains fade while the sense of doing sometime great builds in you.

Glenn recently hosted a session featuring some of the top folks in hospitality in conjunction with DirecTV and Hotel Business.

Here's what you're in store for today:

How customers interact with the guestroom is evolving, mirroring the at-home experience. As home automation and access to personalized content becomes standard, guests expect the same for their hotel stay. Now, hoteliers must rethink the in-room experience. In this thought leadership discussion, experts share how hoteliers can give guests flexibility for how they watch content, as well as emerging solutions allowing guests to control every element of the room through personalized devices that helps increase loyalty.

· Anna Scozzafava, VP, Extended Stay Brands, Strategy & Operations at Choice Hotels International

· Ron Pohl, President of International Operations, President of WorldHotels, BWH Hotel Group

· Matt Schwartz, CTO, Sage Hospitality

· Kristen Hanich, Director of Research, Parks Associates

· Kim Twiggs, DirecTV, Associate Vice President of Market Development at DIRECTV

· Peter Palli, SVP Commercial & Technology, Property, Owner, & Stay Experience Products & Platforms, IHG

He's a Brit living in TN and we figure out how that works. Bruce Humphrey returns for a verbal showdown with Glenn, Craig and Producer Dave. And some bourbon is sure to be in the mix somewhere.

Nathaniel Brethold with CoralTree Hospitality is passionate about engaging team members who could easily work anywhere. Here's how he shows them a career path rather than just another job.

Thanks to our friends at Unifocus , technology that drives value, for supporting this video!

Recorded during the amazing The Hospitality Show!

Today Glenn and Anthony were supposed to share their favorite places to travel. They did, but this show is memorable for a very different reason.

Glenn and Anthony are back at The Pierre with Francois-Olivier Luiggi, General Manager. The last time we were here parts of the hotel were still closed, but The Pierre is back fully open and better than ever. We hear about all the great things happening at this iconic property.

During The Hospitality Show, labor saving tools were front and center. I spoke with Brendan Reidy of BirchStreet Systems to discuss how hoteliers are leveraging tech to reduce labor related issues while simultaneously lowering other operational expenses.

Hoteliers are getting smart about monetizing all elements of their property. ResortPass is doing some cool stuff around selling day passes to your on site amenities. I speak with CEO Michael Wolf about this emerging profitiability center.

Lodging Econometrics' Bruce Ford turns 50 and Glenn, Craig, Producer Dave and special guests are there to make sure he regrets it.

Anthony & Glenn discuss Anthony's new show Hotel All Stars

Charles Oswald's Aperture Hotels luanched just three months ago and is off to a fast start. The management opportunity sees some specific opportunities. Here's where.

Jane Stanton, Head of Travel & Hospitality at CLEAR, and Virdee cofounder Branigan Mulcahy discuss reinventing the hotel check-in experience. First, J.D. Power’s Michael Taylor with how people really feel about airlines and why.

KSL Resorts' Camelback Resort's marketing director Molly Coneybeer knows the secret to getting guests is the perception of 'value.' Here's how they acheive that!

Mark Lomanno of Kalibri Labs says average Length of Stay (LOS) for all US hotels is up from 1.9 nights in 2019 to 2.1 nights in 2022. There's more to those numbers than you'd think. Here's why.

Thanks to our partners at ZEL Capital Partners, the sale-leaseback guys, for supporting this video

Patrick Short, President, Peachtree Hospitality Management, says servant leadership is essential to hospitality success during The Hospitality Show. Here’s why.

More people are attending meetings at hotels! But they're smaller and more frequent. Jeff Bzdawka, CEO of Knowland shared why and how YOU can leverage this opportunity during last week's The Hospitality Show.

Thanks to Unifocus , technology that drives value, for supporting this video.

Glenn and Craig are live in Las Vegas at Flanker Kitchen + Sportsclub at Mandalay Bay with Sean Christie., CEO of Carver Road Hosptiality. Producer Dave misses out.

The Hospitality Show was a smashing success. William "Chip" Rogers and I provide some highlights and opinions on the debut event. Thanks to our friends ZEL Capital Partners for supporting this video.

This show is totally paint by numbers. No, literally. But yes, it'll probably suck too. Grab a cocktail and join Glenn, Craig and Producer Dave as they paint the FNA logo under the tutelage of the Amazing Amy Montgomery.

We're live at the TWA Hotel at JFK with Tyler Morse, Chairman and CEO of MCR Hotels, the USA's third largest hotel ownership and operating group. We go behind the scenes of this incredible hotel, learn the way they operate profitable hotels and how the Taylor Swift hotel effect is real.

Lisa Cain is an Associate Professor at Florida International University. Today we discuss an FIU/UNLV partnership designed to elevate female hospitality leadership.

Florence Li, Songtsam's International Director of Sales & Marketing and daughter of the founder, Baima Duoji, joins the show to talk about the amazing boutique hotels they have in Tibet & Yunnan Provinces of China and why people should head there for their next vacation.

Producer Dave has joined together with the Arts & Design High School in Manhattan to come up with a unique program to bring two organizations together for a mutual benefit. Hear how this partnership will offer opportunities for local students and guests alike while potentially piloting a program that can be used globally.

Andy Ingraham is Pres/ CEO of NABHOOD. We discuss the finally improving state of African American hotel ownership and this summer's sure to be amazing annual conference.

Jason Luo, chief revenue officer with Actabl -- comprised of Hotel Effectiveness, ProfitSword, LLC, Transcendent and ALICE -- shares how hoteliers are becoing empowered by data to find new paths of success. Plus, how they're looking forward to attending The Hospitality Show and HITEC and celebrating their first anniversary.

Brad LeBlanc, Chief Development Officer with Best Western Hotels & Resorts thinks hospitality has a huge upside. Here's why he's bullish on the future that's got some headwinds, but see opportunity everywhere. Thanks to ZEL Capital Partners for supporting this video.

We've got a great partnership with Hotel Business magazine where Glenn hosts select Hot Topics virtual sessions on their behalf. We've arranged to release trhe audio of this session here. Thanks to our friends at Hotel Business for making that happen.

subscribe to our newsletter by texting HOTEL to 66866

Watch the video here

Conscious Minds: Optimizing the F&B Supply Chain For Profitability and Sustainability

Sustainability may be about protecting the environment, but these programs must also ensure profitability as margins continue to be squeezed. Plus, more than ever, guests are demanding companies they utilize are ethical and have inclusivity goals. In this thought-leadership session, industry experts will reveal how tapping into myriad diverse suppliers, sustainable options to minimize food waste and plant-forward menu ideation, and environmentally conscious solutions will rev up the bottom line while also connecting you more closely to customers.

Glenn Haussman moderates, panelists are:

· John Csukor, Senior Director/Head of Culinary, Entegra

· Brian Hanna, Manager, Procurement, Sustainability & Supplier Diversity, Accor

· Megan Brumagim, VP Sustainability, Choice Hotels International

· Dean Wendel, VP of Food & Beverage, Concord Hospitality

Refusing to take a hint, we're going for another 100 shows. This week Glenn is live at the Twisted Cow Distillery along with owner John Pawluck and CJ Arlotta. Craig and Prodcuer Dave will have to find their own booze.

Larry J Spelts, President , Lodging at The Indigo Road Hospitality Group believes value perception is critical to success. Here's how their company gets folks to spend more money on site and feel good about it.

Euan McGlashan, co-founder and CEO of Valor Hospitality Partners, joins the show to talk about building a hotel company from the ground up. We discuss the importance of employee retention, continuing to expand globally in the face of financial uncertainty, and how hiring a management company benefits hotels.

Project H3 by Hilton is signing deals for the new long stay brand. Brand Leader Isaac Lake and I discuss the brand’s essential elements and why he believes it’ll be a huge part of Hilton’s future property portfolio.

Thanks to ZEL Capital Partners, the sale-leaseback guys, for supporting this video!

Our guest never showed up, so we tap dance. :-)

Getting deals done means pulling every lever you can says Kyle Hughey, CEO of Charlestowne Hotels. Plus, how interest rates and construction costs are changing investor's hotel development strategy.

Ron Pohl is President of WorldHotels. He shares how this European and Asia brand is expanding across America and how it compliments the other brands in the BWH Hotels family. He also shares his philosophy of only paying for what they deliver. Thanks to our friends at Zel Capital Partners, the sale-leaseback guys, for supporting this video.

Glenn, Craig and Producer Dave haven't gotten the hint and are still at it on their 100th show. Sean Worker and Art Lewrey join in from the UK and Ireland.

Simon Peter Mendy, Divisional President Select Service Aimbridge Hospitality shares what owners are thinking. And yes, it boils down to staff retention and engagement, plus how technology fits into the picture to achieve higher margins. Is he right on?

Thanks to Unifocus for supporting this video.

Sonesta Hotels new brand alert. Wait; New BRANDS alert. Brian Quinn, Chief Development Officer, and I discuss it all as the lights are turned off on us at the NYU Conf. Hey, who wants to leave a good event anyways? Not us!

Thanks to ZEL Capital Partners, the sales leaseback guys, for helping hoteliers monetize their real estate to grow their businesses.

The biz traveler is traveling less but staying longer. During NYU Conf Daniel del Olmo, President, Hotels and Restaurants, Sage Hospitality Group shares how his company is leveraging change for higher profitability.

Thanks to Unifocus for supporting this video.

#nyu2023 #hotels #hospitality #hotelsandresorts

All things hotel money in this. Evan Hurd of RobertDouglas and I discuss debt, equity, hotel investment and more at NYU Hospitality Conf.

Thanks to ZEL Capital Partners, the sales-leasebcack guys for supporting this video.

W Chris Green and I are at the NYU Hospitality conf. He shares why Remington changed their name to Remington Hospitality, which opens them up to new opportunities. Thanks to our friends at Unifocus for supporting this video!

It's NYU Conf time. Larry Cuculic, CEO of BWH Hotels and I discuss state of hotel business and how Best Wetsern's legacy brands are poised for success this summer and beyond. Thanks to ZEL Capital Partners for supporting this video.

Aavgo's Jeffery Aguiar steps into the octogon to face Glenn, Craig and Producer Dave for some drinks and laughs while dishing on the hospitality industry.

We have a whose who of guests on the show today to talk about everything that DEI Advisors has accomplished in the past year. David Kong, Rachel Humphrey, Dorothy Dowling, and Lan Elliott join the show to discuss what they've learned over the last year and what the future holds.

Yasmine Mustafa is CEO & Co-Founder of ROAR. Her mission is cultivating safer workplaces and empowered communities. Here's how she's doing it in the hotel business.

David Duncan, CEO of First Hospitality, joins the show to talk about how his organization has been helping owners develop and manage some of the premier hotels across most brands.

Patrick Goodard is President of Brightline Trains, and also a former hotel management company executive. Now he's workig to reinvent train travel in America starting in Florida. We discuss how he's melding hospitality into high speed train travel betwen Miami and Orlando.

Promotions champ Karyl Krugley joins Glenn, Craig and Producer Dave for cocktails and comedy to get us in the holiday weekend mood.

Hilton has a new brand and in this video I give my analysis! Agree, disagree?

Dan Flannery is CEO of Cape Resorts, his first CEO slot after leading EDITION with Marriott. We discuss his journey as a new CEO, his new challenegs and take a look at back at his former brand.

Julian Tucker is a 25 year industry veteran with Hyatt. He shares stories of being in southern CA as GM for the Andaz West Hollywood, his years working in the Caribbean, and how he's adapting to emerging consumer tastes and desires

Another fascinating transaction, this one between Century Casinos Alberta and VICI for a sale-leasback transaction of more than $100 million. Thanks to our friends ZEL Capital Partners for their support!

The man behind All Star Group Events, Arnie Garfinkel, joins Glenn, Craig and Producer Dave for rum and cokes and a smile. We hope for laughs too, but no promises!

Faced with continuing challenges, Travis Murray, President, Deanne Frame, HR Director, and Jennifer Driscoll, VP Revenue Management at McNeill Hotel Company aren't shying away from finding new ways of efficiently running a management company for happy owners and hotel guests.

Eric Jacobs, Senior Vice President, Select Brands, Marriott International, shares insights on Moxy Hotels, AC Hotels by Marriott, Aloft Hotels, the state of the hotel investment community, and much more!

Today we celebrate and discuss Anthony's new book.

We've got someone who actrually did night audits! Eduardo Burkhard makes the fatal mistake of joining Glenn, Craig and Producer Dave for some drinks, laugh and trhe inevitable taste of regret.

We're live on location at Hotel West & Main for a conversation and design tour of this amazing new hotel. We have Rich Gottlieb, President and COO, Keystone, Owners and Developers; Carl Hren, SVP Development with Concord Hospitality, the management company, and the designer; Leslie Schultz, SVP Design, Interior Image Group.

View property photos here:

The most inspirational hotelier ever? Watch this interview! craig poole is out to change everything about Reading, PA and its people. Here's how he's doing it and how he won two Connie Awards in a row from Hilton Hotels & Resorts for its DoubleTree by Hilton Reading. Seriously, watch and share this please!!!!

It's Cinco de Mayo and Stephanie Zapalac, AVP National Accounts Manager / National Hospitality Group is in the hotseat. Plus, Glenn is in PA with Matt Hostletler, CDO with Red Roof and Craig and Producer Dave join from somewhere.

CEO of ICONIC Presentations, Calvin Stovall, joins the show to talk about his book "Hospitality Historiography: Inspiring Stories of African American Hoteliers, and Industry Pioneers Who Revolutionized the Hospitality Landscape."

So you think you have a grasp on corporate culture? Dr. Donte Vaughn says guess again. We discuss the truth behind corporate culture and what to do about it. For real!

Sam Bakhshandehpour is CEO of world renowned Jose Andres Group. In this special show, Glenn and Sam showcase some amazing food from the company's locations at Conrad Los Angeles, discuss the rise of Jose Andres, Chef's focus on helping those in crisis, how Sam's family escaped Iran when he was a child, and much more.

Watch the video of this podcast here: https://youtu.be/2M1N8o19C6M

Happy 15th Bday to Ascend Hotel Collection, the hotel industry's first franchised hotel soft brand! Brand head Regina Richardson shares some history and a future peek where the Choice Hotels International product is headed.

Sleep Inn is pushing into the wellness category after seeing opportunity in the midscale hotel segment. I spoke with Cathy Hartman, VP Strategy with Choice Hotels International to learn the details here at Choice's annual convention. Plus a new partnership with AllTrails. #strategy #hotel #wellness #sleep #hiking

David Pepper, Chief Development Office with Choice Hotels International shares what it's like integrating and selling the Radisson Hotel Group portfolio of brands. Here's how he sees last year's acquistion transforming Choice.

Choice Hotels International kicked off their annual conf just now. Here's my report on what CEO Patrick Pacious said about how the Radisson Hotel Group addition is transforming Choice. Thanks to our friends at ZEL Capital Partners, the sale-leaseback guys. Visit them at www.zelcapitalpartners.com.

Christopher Shimkus is Director F&B at Boston Park Plaza where he's made major changes to how the hotel appeals to event planners, guests and engaged couples.

During the Hunter Hotel Investment Conference, I hosted a panel dubbed Secrets of Successful Brands with this incredible group: Brad LeBlanc, SVP & Chief Development Officer, Best Western® Hotels & Resorts Western; James Tierney, SVP, Development & Owner Relations, Hyatt Hotels Corporation; Julienne Smith, Chief Development Officer, Americas, IHG Hotels & Resorts; Noah Silverman, Global Development Officer, US & Canada, Marriott International. WOW!!!

Glenn and Craig are live at the W Hollywood rooftop bar for a pre-Hollywood Bowl Phish concert spectacular. Surprise guests, cocktails and comedy. What could go wrong?

Emily Goldfischer, Founder / Editor-in-Chief of Hertelier, joins us to recap women's history month, talk about how women are leading the industry, and trends to watch for moving forward.

Bhavesh Patel -CHO shares his insider POV he's seeing asa a hotel owner, immediate past chair of the NJ Restaurant & Hospitality Association (NJRHA Association) and past chair of AAHOA. And yes, we discuss that imfamous kerfuffle causing NJ legislation.

hihotels by Hospitality International is rolling out new franchisee success programs, announced this past week at AAHOA's #aahoacon23. I spoke with Chris Guimbellot, Pres/ CEO to get the details you need to know.

Co-Founder and CEO, Dhaval Chokshi loves actionable insights that improve business. That's why he helped create HelloGM, a data analytics platform. i spoke with him during AAHOA's tradeshow at #aahoacon23.

Thomas Magnuson of Magnuson Hotels shares why he thinks empowering communities is the way forward for successful hotels. Here's what he said during AAHOA #aahoacon23.

The amazing Tina Burnett, Chief Development Officer of G6 Hospitality LLC chatted w me about #aahoacon23 and focusing on basics to make owners and guests happy.

I caught up with AAHOA CEO Laura Lee Blake during #aahoacon23. Here's what she had to say about the event.

Red Roof Inn has made a serious development move bringing in hotel owner and AAHOA insider Lina Patel, CHO. Glenn chats with both CDO Matthew Hostetler and her about this development team development, where she'll serve as director, Strategic Franchise Initiatives and strive to bring more diverse and underrepresented communities to the Red Roof owner family.

During AAHOACON23, IDeaS Revenue Solutions VP Mike Chuma and I discussed hotel revenue challenges and opportunities while walking around the tradeshow floor.

OMG. I met Tom Bodett! and he left a light on... for me! thanks G6 Hospitality LLC

We're joined by SHaD founder Tracy Prigmore as she prepared for SHaDPitch2023 Today’s Woman later this month. We're also joined by participant Jeni Jackman.

Today we're joined by Mark Sansom, Content Director for North America’s 50 Best Bars to learn more about what makes the Botanist Bar at the Fairmont Pacific Rim Hotel in Vancouver the perfect hotel bar.

CEO of Bangkok-based luxury hotels and restaurants company lebua Hotels & Resorts, Deepak Ohri shares how fostering creativty is the key to innovation. The company has high end luxury properties in Thailand, India, and New Zealand.

We're live from Remington Hotels' Annual confernece and speaking with Sloan Dean, CEO; Raul Moronta, CCO; and Amanda Gray, Chief Human Resources Officer.

Nathan Goodman from Dream Hotel Group joins the Glenn, Craig and Producer Dave to act oout everyone's nightmare, being a guest on Friday Night Audit. We'll get into what he does, some of his favorite wines, and the upcoming Hyatt Day.

We wrap up Women's History Month with a show featuring three up and coming women leaders. Brylynn Smith, Hannah Takekawa, and Makenna Price all were participants in the "She Has a Deal" program and they join us to talk about their path in the industry, what they have learned, and what they see for their futures.

Dorothy Dowling is back and she is joined by Melissa Maher, both have been recently appointed as Managing Directors at Horwarth HTL. We use their experience to learn about proper and proven strategies to help develop marketing in the industry as the world around us continues to evolve.

I caught up with Charles Oswald who debuted Aperture Hotels last week during the Hunter Hotel Investment Conference. Here's why he says this management company is different.

Started in 2021 in memory of the late Arne Sorenson, the Marriott-Sorenson Center for Hospitality Leadership at Howard University is a leading hospitality program aimed at helping develop future hospitality leaders. Ashli Johnson, M.S., CHT, CGSP Johnson, Executive Director, joins us to talk about the program, how it's developed over the last two years, and what the future holds.

Davonne Reaves is focused on getting folks into hotel ownership through her crowdfunding platform Vesterr. Here's how it works.

Grey Raines and I caught up at Hunter Hotel Investment Conference the other day to discuss the whys and what's next with their acquistion of HP Hotels.

Adam Peabody, Co-Founder of Reddi Beverage Company, joins Glenn and Craig to celebrate CBD and THC cocktail culture. Also, Producer Dave's wife is having a baby!

Here's my analysis on the state of the hotel business as we wrap up Hunter Hotel Investment Conference. It's all about debt. Thanks to my partners at ZEL Capital Partners -- www.zelcapitalpartners.com -- the sale-leaseback guys- for making this video possible.

William "Chip" Rogers, President and CEO of American Hotel & Lodging Association shared with me the legislative issues YOU need to know right now as we're at the Hunter Hotel Investment Conference. Plus he shares what to do about it.

The Hunter Hotel Investment Conference was a smashing success. Now it's time to look forward to The Hospitality Show coming to Las Vegas June 27 to 29. Alexi Huntley Khajavi discusses the industry's first conference -- and backed by the American Hotel & Lodging Association -- designed for the entire hospitality ecosystem with one shared goal: operating hotels efficiently and profitably.

During today's Hunter Hotel Investment Conference I caught up with Ryan Rivett, President/CEO My Place Hotels of America, who gives an update on the company.

The amazing Calvin Stovall, CEO of ICONIC Presentations, classes up the joint on St.Patrick's Day as Glenn, Craig and Dave chug too much beer in a fruitless attempt to hide from the reality they'll never be as cool as him.

Larry Cuculic joins the show for the first time since he was appointed President/CEO of Best Western Hotels. We will hear about how his first his first 16 months have gone, what he looks to accomplish in the short and long term, and what it's like to fill the iconic shoes of David Kong.

In a special edition of Hotel Tech: Innovators & Influncers, Industry icon Leland “Lee” Pillsbury, founder of Thayer Lodging and managing director of travel venture capital firm Thayer Ventures, shares his insights on the potential ramficiations of the SVB and Credit Suisse bank failures and the potential affect on hotel industry investment. Hosted by Glenn Haussman and Michael Frenkel

Wer'e looking back to look forward and taking a deep dive into the NY hotel industry going back to the 1980s and how the hotels and liquor businesses have matured and changes with David Silverman & Joe Cozza.

Travel Expert Lisa Waitley joins the show to talk about the digital nomad trend and how it's evolving with the expansion of remote work capabilities. With Gen Z making up a large portion of this young workforce, what's important to them when traveling and how can hotels tap into that market.

Andrew Broad, Managing Director of RobertDouglas helps unravel the details and nuances of sale-leaseback -- where you sell land and the structure -- then lease it back to put that cash to work. Learn more from our ZEL Capital Partners friends at https://lnkd.in/eNNvF5Pf.

Glenn, Craig and Producer Dave are shamed by Moody Igram who may be one the healthiest people in hospitality. It's OK, the boys will fix him. This is the way.

Daniel Lesser from LW Hospitality Advisors discusses the state of the hotel real estate market. He's a decades long insider with expertise in Appraisals & Valuations, Asset Management, Predictive Analytics, and more.

Scott Dalecio is President & CEO of KSL Resorts, a company which invests in and manages world-class resorts, hotels and clubs. He shares strategic insights into the resorts business and this category is so successful for the company.

Glenn and Anthony discuss the latest news and trends in the hotel business. They discuss Forbes' 5-Star Award event, how younger folks can speed up their careers, the importance on how others can further your career, and much more. Plus, a preview of Anthony's new book.

Hoteliers can learn lots from the theme park industry! During last week's California Lodging Investment Conference & [CLIC] Connect, I spoke with Cuningham's TODD STEVENS about the intersection of these two businesses and what hoteliers can do to maximize opportunity.

Glenn and Craig do a special episode live from Craig's [CLIC] Conference in southern California as Producer Dave is stuck in NJ. Special appearences by Bruce Ford, Producer Dani and more.

Glenn is in Calidornia attending the California Lodging Investment Conference. Last night he recorded this show with Bruce Ford of Lodging Econometrics to discuss an analayze the hotel construction pipeline.

Cashless payments and contactless tipping options are the way of the future. Joining us today is Robert Petteruti, Co-Founder of eTip, and Jakub Petri, Sr. Director of Global Visa Direct Development, to discuss what we can expect for the future of cashless tipping solutions and the positive impact it has on the hospitality industry.

eTip, a robust and customizable digital tipping solution, recently announced its collaboration with Visa, the world leader in digital payments. Through their work together, eTip and Visa are helping hospitality and service industry clients accelerate the adoption of digital tipping. For more information, please visit etip.io/visa.

Glenn, Craig and Producer Dave have no official guests, so we'll bring on some of our listeners to have a few laughs.

Alan Young joins the show to talk about how ChatGPT is impacting the hospitality industry and what the future influence it holds. In what ways will this tech, and eventually others like it, help the industry and in what ways can it hurt it?

What does it take to get to the top of the Air Force? Resiliency, leadership, self-discipline, fitness, amongst other traits. Chief Master Sergeant Joseph Bogdan joins the show to talk about how he has developed all these to achieve his rank and how he helps grow them in others.

Chairman of Omni Hotels & Resorts Peter Strebel discusses how design creates an atmosphere that translates into the guest experience, the expansion of the brand and how its hotels are moving from the upper upscale sector into the luxury segment. Plus, how people have rediscovered golf!

In an epic battle for comedy domination, the Boys of the PM Shift -- Kyle Allison, Greg Fregoso and Tom Groebe -- take on Craig, Producer Dave and myself as we drink CBD based cocktails.

Glamping, RV Parks, Treehouse Hotels, Airstreams and more is the next big opportunity zone for developers. Horwath HTL's Todd Wynne-Parry reveals shares the why and hows as we explore how this segment is working and where it's headed.

Alexandre Rizk, CEO of Pro Hospitality Group, is using a sale-leaseback strategy by partnering with ZEL Capital Partners to expand his hotel portfolio. Learn what this strategy is and how to leverage to expand your hotel business.

visit: https://zelcapitalpartners.com/

Peter Ricci is the Clinical Associate Professor and Director, Hospitality & Tourism Management Program at FAU. He shares the reality of attracting new students to hospitality and what to do once we find them.

The JW Marriott brand has the expectation of living up to the name of the Marriott International founder. We talk to Bruce Rohr, VP & Global Brand Leader of JW Marriott, about what goes into running a brand that has the ultimate expectations.

Corning's Jessica Janis returns to Friday Night Audit in what can only be described as a fruitless attempt to class up the show as Glenn, Craig and Producer Dave pray she'll succeed.

Christopher Hartley, CEO of Global Hotel Alliance shares his perception of state of int'l travel globally, plus how GHA unifies hotel brands around a single rewards system.

Hannah Stotland helps kids who've experienced trauma, drug abuse and other complex situations get into college. A former high school dropout, she tells the exhilarating story of how she got her life back and how she graduated from Harvard Law. Now she helps those who'd typically get rejected, get accepted to the college of their choice.

T5 Strategies-Building the future of Business Strategies' Sean Worker is back with insights on all things Europe from revenue management to a post covid landscape and more such as what hotel Asset Managers are thinking.

Hosts Anthony Melchiorri and Glenn Haussman deconstruct an episode of Hotel Impossible possible called Rotting Woodstock where Anthony had a crazy experience with the owner of the Woodstock Lodge.

Find Anthony online:

On the Net: http://www.anthonymelchiorri.com/

LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/

Instagram: @AnthonyHotels

Twitter: @AnthonyHotels

Find Glenn online:

On the Net: www.novacancynews.com

LinkedIn: https://www.linkedin.com/in/glenn-haussman-9121815/

Instagram: @TravelingGlenn

Twitter: @TravelingGlenn

Fabian Bartnick of Infinito Revenue Management Solutions and PerfectCheck shares cocktails and laughs us all the way from Germany. Glenn and Craig are amazed he can stay up that late while Producer Dave tries to run a NYC hotel.

Greg Juceum, CEO of Extended Stay America, shares how one of the oldest brands in its category is evolving. New segments, new cities, more.

We know, sounds riveting. Glenn and Anthony had a no show guest so they just riff.

Best Western® Hotels & Resorts has more soft collection hotels than anyone says CDO & SVP Brad LeBlanc. He shares what the overall development atmosphere is like in hospitality in the context of the #ALIS conference.

He shares how he sees hotel F&B as a profit center not a foretold loss.

Stephen Harrington, Chief Supply Chain Officer for Delaware North, shares how he ensures their more than 300 venues, airports, restaurants and hotels stores operate efficiently and effectively.

During #ALIS, Spark by Hilton brand leader Alissa Klees gave us a tour of the new conversion premium economy brand. What do you think of this newest brand?

Loved speaking with G6 Hospitality LLC President Interim CEO Julie Arrowsmith about her plans as the company's new leader! You all know them for brands like Motel 6 and Studio 6!

Uncertainty or not? We dive deep into the hotel business financial and investment outlook based on what we heard and learned at ALIS along with expert Michael Shindler of Four Corners

Advisors. Thanks to our sponsor Aavgo, please visit https://pro.aavgo.com/novacancy

We're headed to the Americas Lodging Investment Summit so we're giving you a preview show. Glenn and Craig Sullivan discuss how they see the state of the hotel business as it pertains to ALIS.

Sorry this didn't post Monday as planned.

Had the honor of speaking with Best Western® Hotels & Resorts CEO Larry Cuculic. here's what you need to know!

Nearly 7,000 people saw a poll we posted on Sales-Leasebacks, with 42% of respondents saying they haven't, or didn't know if they heard about this financial tool. To explain in detail, we got Stephen Schwanz from ZEL Capital Partners to explain it to us!

Join Glenn, Craig and Producer Dave for the hospitality's #1 cocktails and comedy show! OK, there are not other shows like this, which is why we're number one. But so what?!

Fabian Bartnick of Infinito Revenue Management Solutions and PerfectCheck, discusses how hotel F&B is missing out on optimization and how that issue can be solved. Plus, lots more!!

Today we go behind the scenes and get a site tour of the Ritz Carlton New York, Nomad and chat with GM Bastian Germer.

Erica Lipscomb is the SVP Revenue Strategy at Crescent Hotels & Resorts where we discuss retention in the workplace, revenue growth in group & negotiated biz, potential industry uncertainty and a focus on rate efficiency.

Origianally broadcast on Checking In with Anthony and Glenn March 19, 2019.

Hosts Anthony Melchiorri and Glenn Haussman speak with incredible entrepreneur Sheila Johnson, and the president of Salamander Hotels Prem Devadas. Johnson helped found BET TV, is part owner of multiple professional sports teams, created Salamander Hotels, was a professional musician and is highly focused on empowering women.

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Subscribe on Apple Podcasts, Google Play, Stitcher and anywhere you get your shows!

Find Anthony online:

On the Net: http://www.anthonymelchiorri.com/

LinkedIn: https://www.linkedin.com/in/anthonymelchiorri/

Instagram: @AnthonyHotels

Twitter: @AnthonyHotels

Find Glenn online:

On the Net: www.novacancynews.com

LinkedIn: https://www.linkedin.com/in/glenn-haussman-9121815/

Instagram: @TravelingGlenn

Twitter: @TravelingGlenn

Todd Stevens, Director of Strategy - Cuningham, returns to have some cocktails and laughs while dishing on hospitality design.

The Darwin Hotel is a new Atlanta based hotel that has some unique and exclusive rooms and suites. Shyam Patel owns the hotel and he joins us along with Alfonce McKinney, GM of the property, to talk about the development of some of their unique rooms and how they are positioning the property in the up and coming city.

Thanks to our sponsor Aavgo, please visit https://pro.aavgo.com/novacancy

Nanci Sherman was there at the beginning of the boutique hotel movement with Bill Kimpton. Plus, she's run iconic properties such as the first ever W Hotel. Watch and learn how to transform your hotel's profitability with this incredibly insightful approach to turn your hotel from a maze to amazing (that's from her book!)

Nanci Sherman was there at the beginning of the boutique hotel movement with Bill Kimpton. Plus, she's run iconic properties such as the first ever W Hotel. Watch and learn how to transform your hotel's profitability with this incredibly insightful approach to turn your hotel from a maze to amazing (that's from her book!)

HRS SVP of Hotel Supplier Relations Lukasz Dabrowski joins the show to talk about how the variety of uncertain economic indicators (inflation / energy costs / potential for recession) are re-shaping dialogue around dynamic pricing vs fixed rates. We will also dive into how those same economic factors – as well as more automation and technology – are influencing the size and scope of corporate RFPs and how and why corporations are consolidating their catalogue of preferred hotel suppliers in the quest for more value

Ryan Huntsman returns to FNA to make up for his 2022 appearance where he introduced us to an amazingly horrid drink. Find out what's in store this year as we celebrate Happy Hour with Craig, Dave and myself. This is bar none the best show of 2023 so far!

Alex Mai, Head of Development, Latin America & Caribbean, for Choice Hotels Int'l, joins us to talk about the outlook for 2023, especially with the recent acquisition of Radisson Hotels Americas.

Glenn and Anthony recap their holiday season and talk about their focus and goals for 2023.

Gareth Fraser from BirchStreet Systems discusses the essential nature of hospitality automation. Operational costs are rising while the ability to charge higher room rates is ebbing making new strategies key to success in 2023. We discuss how hoteliers are leveraging automation to lower costs to create increased bottom line profitability. Thanks to our sponsor Aavgo, please visit https://pro.aavgo.com/novacancy

The guys are joined by a cadre of guests in a year end warp up show extravaganza.

From 6.16.22

Marriott has been in the vacation home rental space for quite some time. Jennifer Hsieh, VP, Homes & Villas by Marriott International discusses why combining Marriott’s best in class service and rewards program with home rentals is moving the company forward.

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

From 4.20.22

Today we get into the anatomy of a deal. Chris Green is back to share the news of Chesapeake Hospitality being acquired by Remington Hotels. Remington CEO Sloan Dean joins to share his side of the experience and educate the audience how mergers like this work from a financial and cultural perspective.

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

Olympic Gold Medalist Dawn Burrell shares the secret to success for not only becoming a gold medalist in the Olympics, but also a major contender on Top Chef. What you must know about how to be successful in the restaurant business.

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

Captain Kgomotso Phatsima was one of the first females to fly in the military for her native Botswana. Now she's working hard to ensure that women from all backgrounds have the opportunity to be in the aviation industry with her organization Dare to Dream.

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

JoAnne bass is the top non commissioned officer in the Air Force. Her role as Chief Master Sargent (the Equivalent of a starred general) is one that has her looking after the well being of every enlisted individual ine Air Force. She represents their interests, as appropriate, to the American public and to those in all levels of government. She serves as the personal adviser to the Chief of Staff and the Secretary of the Air Force on all issues regarding the welfare, readiness, morale, and proper utilization and progress of more than 600,000 Total Force Airmen.

This is an incredibly special interview. Listen Now!

Visit our sponsor www.aavgo.com to learn more about their virtual check in kiosks.

Subscribe to our newsletter by texting ‘hotel’ to 66866. Visit NoVacancyNews.com Subscribe on iTunes, Google Play, Stitcher

Staffing is a MAJOR hospitality industry challenge, so how we relate to current and future staff members is being completely reinvented. That's right it's time to rethink everything we thought we knew about hiring and retention with Clif Deaton, RVP & Head of Human Resources for CMH Hotels for IHG.

Anthony and Glenn are at the Chatwal Lodge with Dream Hotel Group's VP Sales & Marketing, Nathan Goodman, Jr. about the incredible Chatwal Lodge, the Hyatt acquisition and much more. You won't believe how gorgeous this hotel is.

Please watch this video for amazing images you won't see on audiio only: https://youtu.be/eTd5r0uSDUc

The Experience Economy is real and we all know it. But leveraging it the right way is an entirely different matter. Acclaimed author, speaker and Fortune 500 consultant Joseph Pine II shares how.

Sarah Pickard is President of Dallas based Pickard Design. She joins Glenn, Craig and Producer Dave for the most fun show in hospitality, Friday Night Audit. Grab a cocktail and join the fun. Also, Glenn joins the Space Force.

Anthony & I discuss Highgate's purchase of Viceroy Hotel Group, the Mark Curry hotel incident, how the NLRB wants to mess up the franchise model and much more!

Anthony & I discuss Highgate's purchase of Viceroy Hotel Group, the Mark Curry hotel incident, how the NLRB wants to mess up the franchise model and much more!

President of Remington Hotels Chris Green shares news of his recent promotion, how hotel company mergers really work, real ways to engage employees, the company's 2023 strategy and more.

Thanks to our sponsor Aavgo, please check them out: https://pro.aavgo.com/novacancy

Michael and Glenn speak with Rob Palleschi, CEO of G6 Hospitality, which owns, operates and franchises more than 1,400 economy lodging locations under the iconic Motel 6 brand and the Studio 6 Extended Stay brand. They discuss how this major hotel company is approaching tech to make hotels run more efficiently while improving customet experience.

Marriott has been in the vacation home rental space for quite some time. Jennifer Hsieh, VP, Homes & Villas by Marriott International discusses why combining Marriott’s best in class service and rewards program with home rentals is moving the company forward.

This is an encore show origianlly broadbast on June 16, 2022.

Please visit www.novacancynews.com

It's time for Happy Hour!!! Bruce Greenfield is a Partner at AO, an Orange County, CA architectural firm. He joins Glenn, Craig and Producer Dave. Grab a cocktail and join us!

Erik Frederick is CEO at UNO Restaurants. We discuss the overlap between hotels and restaurants, everyone's love of pizza and how the company is partnering with hotels to up the on property F&B experience.

Thanks to our sponsor Aavgo, please check them out: https://pro.aavgo.com/novacancy

Guests like me want fresh air. That's why I tracked down Blueair's Leida Aguilar who shares how hotels are making more money with cleaner air. Smell that fresh premium pricing.

Glenn and Anthony survey the latest hotel and hospitality news stories while reflecting on their trip to the Pentagon yesterday, leadership, a behind the scenes peek at last week's Las Vegas podcasts and more.

Design Icon Roger Thomas and Todd-Avery Lenahan join Glenn and Anthony to discuss Wynn Resorts, design during recovery, and everything else you want to know about hospitality design! Yes, we talk about their process and how they accomplish the incredible things they do!

From July 13, 2020

Glenn, Craig and producer Dave are joined by Charlie Aiken, CEO at PMC. Glenn is in Vegas, and Dave is challenged to see if he knows anything before 1986.

Tony Yousfi is Chief Sales Officer at Venetian/ Palazzo, the 7,000 room Las Vegas Mega Resort. He shares how they sell events, a $1 billion property reinvestment, his career journey and of course, The Sphere.

The President of Wynn Las Vegas Brian Gullbrants sits for a wide-ranging interview touching on leadership, delivering bespoke experiences, how Las Vegas innovates, F1 and much more.

Lee Curtis, CCHP Curtis co-founded Reside in November 2017 to transform the way extended stay travel is purchased—with a focus on delivering global travel solutions for enterprise companies with global needs.

Glenn and Anthony answer questions from each other and from listeners.

Producer Dave and a bunch of hooligans commandeer the show and Glenn and Craig pray the hour ends quickly.

The latest hotel news and analysis by Glenn Haussman and Anthony Melchiorri. Plus, the guys answer audience questions.

WaterWalk is about living or staying. Whatever you need. Up to a year or more in unfurnished units, furnished suites for shorter term extended stay guests. CEO Mimi Oliver and President Jim Korroch share how they're carrying on the legacy of the legendary Jack DeBoer by stewarding his final brand creation into a new era of hotel style living.

In this episode of Hotel Tech: Innovators & Influencers, Michael and Glenn speak with Chris Hemmeter of Thayer Ventures. We discuss their strategy, what makes a great company to invest in an why, why they focus on Series A funding, new and interesting hotel technologies, and much more.

Glenn, Craig and Producer Dave are joined by Bruce Ford, SVP, Lodging Econometrics, as well as Jessica Kramer, CEO & CoFounder of Lodgistics.

Jan Frietag, National Director of Hospitality Analytics at CoStar Group, joins the show to talk about what the most recent data has been showing as we close out 2022 and what to look forward to coming into the new year.

Nick Rimedio rejoins the show to talk about his new role as the GM at the W Hollywood. What's it like to take over a new, elite property in a top market and what is he looking to accomplish?

Glenn is at Raines Co's Hyatt Place outside Charelston, SC. He's joined by Brandon Graham, VP of development at Raines and industry PR superstar CJ Arlotta (he paid us to write that) while Craig and Dave are sad they are not part of the party

Glenn speaks with Josiah Mackenzie - Publisher, Hospitality Daily to report on a critical hotel technology. Mackenzie spoke to more than 100 hoteliers from big brands to small independant hotels. He shares revelations around hotel tech and provides a pathway to success for hoteliers and industry vendors.

Find the survey at 2022 Hotel Technology Stats: How Hotels Are Using Tech Today (hoteloperations.com)

The SAHARA Las Vegas is celebrating its 70th anniversary. Sahara President Paul Hobson joins to share stories of the iconic property’s past as well as how the resort is stepping into the future with a top to bottom reinvention.

Grey Raines, Managing Partner at Raines Company has a portfolio of about two dozen hotels and growing. He discusses their hyper local focus and how it relates to deal making, the importance of meaningful industry relationships, why he thinks soft brands and independent hotels are the future and much more.

Today we're examining the hotel construction pipeline with Bruce Ford, SVP with Lodging Econometrics. Glenn and Bruce take a deep dive into how extended stay is responsible for one in three new projects, the whys behind it, what's next for this category, plus other critical insights essential for industry vendors as well as small and midsized management companies.

Glenn is with Jennifer Tuft of Kaleidoco, the company behind a new interactive, immersive, technically advanced show called Particle Ink: Speed of Dark. We go behind the scenes!

Calvin Tilokee returns to join Glenn, Craig and Producer Dave on the industry's most fun program; we drink, laugh and share great insights!

Glenn is at the Hotel Nyack with GM Matt Tobin. Anthony is on the road but also on the show! They discuss the evolution of the hotel, the state of meetings, what it's like competing against NYC hotels down the road, creating a farm to table dining concept, and much more.

We're at the DoubleTree Downtown Pittsburgh discussing this market's hotel fundamentals and expectations, as well as the city's insane commitment to sports and food. We have Steve Sharkey, GM; and, Patty Iannata, DOSM of the DoubleTree Downtown Pittsburgh, which is operated by Remington Hotels.

Today we look at the hotel lending market, 2023 consumer travel trends, big money Vegas investments and more.

From the vault! This is a classic episode so the folks involved (not BF!) have moved on.

Hear the history of Las Vegas through the prism of its oldest steakhouse, the Golden Steer, which opened in 1958. Owner Michael Signorelli tells a great tale about how this became a famous haunt for entertainers, the mafia and high rollers.

The Golden Steer Steakhouse is also known for its famous and infamous customers such as: Tony "The Ant" Spilatro, Natalie Wood, Al Hirt, Nat "King" Cole, Joe DiMaggio, Elvis Presley and Mario Andretti just to name a few.

Here’s a few more: Frank Sinatra, Dean Martin and Sammy Davis Jr. who found refuge here away from racism on The Strip.

The story is told by owner Dr. Michael Signorelli as well as Kevin Ball, Corporate Vice President - Strategic Sourcing at American Casino & Entertainment Properties (Stratosphere and more). Plus, a special appearance by Bruce Ford, SVP Business Development with Lodging Econometrics.

Eat at The Golden Steer! http://www.goldensteerlasvegas.com/introduction.html

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Wellness is essential part of our lives and hoteliers that play into that angle have an opportunity for a new revenue stream. Perry Allison, Pres/CEO of Premier Fitness Service shares how.

Live from the Sable Navy Pier in Chicago, we have Bob Habeeb, CEO of Maverick Hotels & Restaurants.

John Murtha is General Manager at Omni Parker House and Area Managing Director for Omni overseeing multiple hotels. We talk to this 40 year industry vet about how running hotels has changed over the decades, the honor of running the oldest continually operating hotel in the USA and much more.

Autism is a real challenge for a lot of families. Hoteliers, however, can help yet also be rewarded with higher profitability. Watch this short video with Alan Day at Autism Double Checked and Rod Clough, MAI (He/Him) of HVS and learn how!

Our first ever guest Kate Burda has returned! Glenn, Craig and Producer Dave will surely her how dumb she was to commit the same sin twice.

Today, Anthony and Glenn are freewheeling it with topics such as how to leverage changing consumer habits, meetings business growth, a tease at a new hotel Anthony is opening and some feisty chat about 1970s and 80s TV.

Glenn caught up with the talented Justin Jabara, president of Meyer Jabara Hotels to discuss how his company is leveraging opportunity during these unusual hotel market conditions.

Simon Mendy, Select Service Divisional President with from Aimbridge Hospitality shares how the company is evolving to meet changing guest needs, empowering staff for success, why extended stay is so successful and much, much more.

Jen Reyneri joins the show to talk about her restaurant The Grove Cucina & Wine, an Italian food focused restaurant. She discusses how they connect to the community, a wine club that boosts business while adding to ancillary wine sales, creating a winning team with little turnover and more!

Glenn spoke with both Anna Scozzafava, VP, Extended Stay Brands, Strategy & Operations, and Ron Burgett, SVP Development with Choice Hotels International to discuss the elements of the new brand and why they feel it'll appeal to consumers and owners. Plus, Glenn stayed there a few days and offers his feedback!

Glenn is on location in Corona, CA reporting on the debut of Choice Hotels International's brand new midscale Everhome Suites. We find out the brand's DNA and how it represents a leap forward for the extended stay hotel product.

In-dept interview with top Choice execs coming on Monday!

Julienne Smith returns after her recent promotion to Chief Development Officer for IHG Americas. We get to hear about the exciting things coming down the pipeline for the company.

Debbie Wieland from the Texas Hotel Lodging Association joins to talk about how she's working to bring the younger generations into hospitality. Through work, like having a summer camp on hospitality, Debbie is working hard to help show why hospitality is still such a great career path.

Join us for a special Friday edition of No Vacancy Live! Glenn is back from The Lodging Conference and has plenty to say. And Anthony will tell Glenn why he is wrong. Topics include a huge new deal for Choice's Everhome Suites; Waterwalk's new protype reflective of where hotel biz is going; how the industry is finally taking tech serioulsy and more. Plus, Hilton going to space?

During this week's The Lodging Conference we spoke with, Rob Smith, Divisional President with Aimbridge Hospitality. He shared insights on how the company has been reorganized and the difference beteween large scale and smaller management companies.

At The Lodging Conference we caught up with our friend Jeff Wagoner, President/CEO of Outrigger Hospitality Group about the company's latest moves and opportunities in the Asia/Oceana region.

We caught up with Alexi Khjavi, President, Hotel, Travel & Wellness with Questex to discuss how hotel industry professionals, suppliers and other players are looking for more cohesive ways to bring together disprate industry parts like tech, financing, design and more.

During The Lodging Conference, Glenn spoke with Knowland CEO Jeff Bzdawka about how the meeting business is bouncing back, how hotel rooms are filling again mid week and much more!

Glenn speaks with AHLA President and CEO Chip Rogers on the sate of the Hotel Industry at the kick off to The Lodging Conf 2022.

The incredible Chris Green, Divisional President of Remington Hotels, surrenders his dignity to Glenn, Craig and Producer Dave. Topics include strategies to get through multiple drinking days at a conference, how we show the love to hotel staff, and a game we like to call " You Never Ate What?"

Emily Dailey, VP of Marketing for 1st Hospitality, joins us to talk about putting together your plans for 2023. What are some best practices for getting ready for next year.

Friend of the Show Ron Pohl, President of International Operations for BWH Hotel Group® and President of WorldHotels shares hos perspective of the global hospitality industry, how culture affects hotel operations, future challenges and opportunities for his company and more.

Lorraine Copes joins us to talk about Be Inclusive Hospitality and how she is working to help increase diversity across all sectors of hospitality in the UK.

The gang's back with the industry's favorite Happy Hour Hospitality cocktail show! Glenn, Craig and producer Dave are joined by Russell of Hotels.

Anthony and Glenn discuss and analyze hotel industry news stories.

Hotel guests love fresh air in hotel rooms. And it’s becoming an increasingly essential part of the customer decision making process. Our friends at Blueair share just how better air quality constantly wins guest loyalty and satisfaction.

Award winning Cruse Director Eric Brouman joins to talk about his experience on the cruise side of hospitality and what goes into making sure thousands of passengers are entertained at all times.

Anthony and Glenn are live from Moxy Times Square with Moxy NYC Area GM Christian Brosius.

We're taking a look at the big issues of the week with an emphasis on helping hoteliers become GMs, how to handle those horrible, terrible customer and an update on what's happening on Capitol Hill and with local and state governments.

Join us as we chat with MyPlace Hotels executives live from their annual conference to hear the latest from the brand.

Adam Glickman of Actabl, joins to discuss how you can improve labor efficiency at your hotel.

Adam Glickman of Actabl, joins to discuss how you can improve labor efficiency at your hotel.

Bruce Ford, SVP with Lodging Econometrics is back to join Glenn, Craig and Producer Dave in some shenanigans. That's right, I wrote shenanigans. Deal with it!

Today our hosts share what's on their minds! Topics include lame hotel packages, Anthony's talk to the Air Force, quiet quitting and the return of automats.

Today our hosts share what's on their minds! Topics include lame hotel packages, Anthony's talk to the Air Force, quiet quitting and the return of automats.

The folks are Cintas running and incredible contest to spotlight housekeeping professionals to acknowledge and honor these hardworking individuals, Cintas Corporation has opened nominations for its 2022 Cintas S.H.I.N.E. (Star Housekeepers in a New Era) Awards.

Nominate someone now at http://www.cintas.com/SHINEAwards/.

Mike McManus of Freedom Organicides joins Glenn, Craig and Producer Dave for drinks, jokes and some Friday night fun.

As a mixed media artist, curator, community builder, and executive director of arts and culture at Baha Mar Resorts, John Cox is one of the most influential people in the Bahamian art scene. His expertise in showcasing and representing Bahamian artists combines culture into the visitors’ experiences, linking art with travel.Recently named Rosewood’s PlaceMaker, John has curated a collection of 100 works throughout Rosewood Baha Mar.

Steve Perillo, President and Owner of Perillo Tours, joins the show to tell us about what it's like to travel to Italy right now. What are the current prices? How has travel to Italy changed after the pandemic? What can travelers expect when going to this great country?

Today, Producer Dave questions Glenn on what is it he and consumers are really looking for in hotel stays. Time to disrupt the industry!

Chip Rogers, President & CEO of the American Hotel & Lodging Association join Glenn Haussman and Michael Frenkel to discuss what hotel technologies matter and why. Plus a look at the AHLA's new conference The Hotel Show with AHLA's COO & EVP Kevin Carey.

In this special edition of No Vacancy, Glenn Haussman speaks with Bruce Ford, SVP with Lodging Econometrics, to discuss the new build and hotel conversion pipeline, how renovations are taking prominence as new builds slow, how vendors can better sell to hotels, and much more.

Glenn, Craig and Producer Dave welcome Bruce Jordan, a Top 25 Social Media Influencer in Hospitality, Host of hotel show "Hotel Management Do's and Don'ts" and more. Plus, we watch the results of the go-kart race between Glenn and Dave. And also an update on last week's Phish shows in Atlantic City.

Glenn, Craig and Producer Dave welcome Bruce Jordan, a Top 25 Social Media Influencer in Hospitality, Host of hotel show "Hotel Management Do's and Don'ts" and more. Plus, we watch the results of the go-kart race between Glenn and Dave. And also an update on last week's Phish shows in Atlantic City.

Chris Green, Divisional President of Remington Hotels returns to give us updates on all the issues we need to know more about.

Brannon Braga is a producer, director and screenwriter best known for his work in the Star Trek franchise. Most recently, he wrote and directed THE END IS NYE, which airs later this month on PEACOCK. Brannon is also an Executive Producer on THE ORVILLE which is now airing on Disney+.

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Ray Pineault, CEO at Mohegan Gaming & Entertainment, shares how the company is growing across the nation and world, their partnership Fanduel, gaming trends and much more. They have properties in CT, PA, Niagara Falls, WA, Las Vegas ahd Korea coming soon!

Live from the Showboat Atlantic City, It's the second annual FNA Phish show weekend kickoff party. while Craig weeps in CA, Glenn and Producer Dave and a cadre of friends have a pre concert party, and you're invited!

No guest today, just Anthony and Glenn looking at the issues and telling it like they see it.

Sean Worker of T5 Strategies and Art Lewry of Hunter Gatherer, discuss adapting to the new realities of the global hospitality industry.

Join Glenn, Craig and Producer Dave, and guest Amy Montgomery as they enjoy some laughs, tell stories, imbibe cocktails and celebrate Craig's birthday. Many special guests stop by to say hi.

Dayssi Olarte de Kanavos, President of Flag Luxury Group, and Donna McNamara, Global Brand Leader for Ritz Carlton join the show to discuss how they came together to create the next luxury hotel in New York City.

Three industry legends (David Kong, Rachel Humphrey, and Ian Elliot) join the show to talk about their new venture, DEI Advisors. They are focused on helping empower women and minorities by helping them grow in the industry.

Three industry legends (David Kong, Rachel Humphrey, and Ian Elliot) join the show to talk about their new venture, DEI Advisors. They are focused on helping empower women and minorities by helping them grow in the industry.

We are joined by Jon Slavet, CEO of Sentral, to talk about Sentral's innovative business model and what it means for the travel industry. They have expanded into new and exciting markets offering flexible accommodations.

Marc Summers, TV Producer and Host, of shows such as the classic Double Dare and Unwrapped, shares his experiences building an incredible career and how he came to be a producer on shows you know like Restaurant: Impossible and Bar Rescue.

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Olympic Gold Medalist Dawn Burrell shares the secret to success for not only becoming a gold medalist in the Olympics, but also a major contender on Top Chef. What you must know about how to be successful in the restaurant business.

This interview originally broadcast in February 2022.

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Joseph Trousdale was a general manager at a select service hotel in TX. That is, until he and his wife made a massive life changing decision; quit their jobs to sell pho online. Hear this incredible story about how they’re building an online business that turned a side hustle into an incredible new career.

Find pho at https://pholicious.net/
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Miranda Kitterlin-Lynch, PhD , Associate Professor Florida International University and Leon Thomas, Principal of the The Leon Thomas Group shares why hotels are still missing the mark in black representation and what we can do about it.

This is an original, but pre recorded episode as Glenn is on vacation this week and next. Enjoy!

Enjoy this incredible classic interview with hotel and hospitality industry legend, Horst Shultze! Hear his incredible story, how he helped invent modern hospitality at Ritz Carlton, and incredible leadership advice. This was originally broadcast in May 2020 at the height of the covid crisis.

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Friend of the show and amazing entrepreneur Davonne Reaves announces the creation if Vesterr, a crowdfunding platform connecting investors with hotel owners and developers.

PR Pro and industry expert Chris Daly joins Glenn, Craig and Producer Dave for some comedy, cocktails and pop culture talk. Be warned, the robots have taken over and are controlling this episode.

Noah Silverman, Global Development Officer for the US & Canada, joins us to talk about why this is an exciting time for development and what the company is looking towards in the North American market. How are they working with new and existing owners to provide the best returns.

Daniel Lesser, President & CEO of LW Hospitality Advisors, is on the show to talk about how hotel valuations are looking. Some markets have seen drastic discounts in sales while others have gone for record prices. What is driving those differences? There have been some recent major deals in NYC, what goes into making a deal like that?

Courtney Lowe, president of the Woodstock Inn & Resort, VT shares what the resort business is like post Covid, trends in leisure and group business, post-pandemic issues like staffing, and, lots more!

Today we share our observations about HITEC 2022. Our guest today is Dr. Ajay 'AJ' Aluri, Founding Director, WVU HIT Lab and Associate Professor of Hospitality and Tourism Management at West Virginia University.

Today we discuss what technologies are out there helping to inform critical decisions being made by hoteliers. Our guest is the CEO of Knowland, Jeff Bzdawka and HITEC Hall of Fame inductee for 2022.

PR pro CJ Arlotta makes his second appearance on The Friday Night Audit. Tonight, he joins Glenn at the Haussman Resort, Pool Club and Smokehouse while Craig and Dave cry they're not there in person.

Today we're featuring AAHOA's new CEO Laura Lee Blake, as well as Chairman Neil Patel. We'll hear about the association's latest news and strategy as they begin a new era.

 Today we speak with Michael Frenkel, who is not only this show's co-host, but also actively involved in guiding hotel tech companies to success. We hear about what it takes for a start up to get past that initial phase, what technologies are most relevant to hotels today and why, and we get a preview of what Glenn Haussman and Michael think will be showcased during HITEC.   SHOW LESS

RFP season for 2023 is almost here and there are still questions about the full return of business travel. Lukasz Dabrowski of HRS joins the show to talk about projections for BT return and how sustainability and payment functionality is playing a part in which hotels are getting accepted into programs.

We have Marco Ortlam, Managing Director; and Daniel Diaz, Head of F&B, from the amazing Montage Los Cabos. We talk about what it's like running such a beautiful, sprawling property and how they've been able to reattract travel from domestic and international sources.

Sarah Eustis, CEO of Mainstreet Hospitality, joins us to talk about running a company that focuses on some of the more glamourous and unique independent properties in the county. How do they compete against the big brands and what can all hotels take away from the the way they operate?

This will be a special Friday Night Audit as Glenn, Craig and Producer Dave are joined by George Limbert, President, and Matt Hostettler, CDO, with Red Roof. Grab a drink and laugh along with us.

Marriott has been in the vacation home rental space for quite some time. Jennifer Hsieh, VP, Homes & Villas by Marriott International discusses why combining Marriott’s best in class service and rewards program with home rentals is moving the company forward.

Joy Rothschild, Chief Human Resources Officer with Omni Hotels shares some innovative ideas on how they're recruiting, hiring and keeping staff as other companies struggle.

Our guest couldn't make it, so we tackled some critical hotel related topics instead. Plus, Anthony admits he's never seen some classic films.

Inspirato features high end exclusive homes, hotels, resorts, and experiences for paying members-only nightly rates when they travel. They've been doing this since before vacation homes resonated with the general public. Inspirato President David Kallery shares the details of how this company works and how they're pioneering a new subscription model that generates consistent cash flow.

Glenn, Craig and Producer Dave have some cocktails and laughs with Tarun Patel, hospitality entrepreneur and former AAHOA Chair.

It's World Oceans Day and we have Liz Petterson, Deputy Executive Director of the Pacific Whale Foundation, and Pascal Dupuis, GM of Andaz Mayakoba, joining the show to talk about their work to help conserve the world's oceans.

Rafat Ali is the founder of Skift, a publication and events company monitoring the ever-evolving transformation into the future of travel.

After going from having fewer than 100 hotels to becoming the 8th largest hotel company in less than two years, the company hit another major milestone for its franchising platform. Join us as we get an update from Brian Quinn, Sonesta's Chief Development Officer.

We go coast to coast with GMs as we broadcast live from Producer Dave's hotel and are joined by Adam Heffron, GM of the new Conrad Hotel in LA. We learn what it takes to open a luxury hotel, plus hear about how GMs are solving their current challenges. Plus, Adam shares what he's expecting from opening a new hotel in today's climate in a downtown urban location.

We speak with Sonesta's Chief Development Officer Brian Quinn about the state of selling Sonesta Franchises.

Glenn and Anthony are on location from the new Margaritaville in Times Square NYC. We speak to Tamara Baldanza-Dekker - CMO, Margaritaville, to talk about why a hotel focused on beach vacations fits perfectly in Midtown Manhattan, what the response has been so far, and how they keep a pool open in winter in New York.

Dan Givertz is an SVP at Hunter Hotel Advisors out of California. Today he ruins all that by joining Glenn, Craig and Producer Dave for some cocktails and tomorrow before being overwhelmed by shame tomorrow.

Georgine Muntz, CEO of Visual Matrix, discusses her journey to becoming a CEO and shares the skills it takes and what's required to get to and excel at this position.

Dan McCoy from TSA rejoins the show to talk about how things are going at the airports. Travel is up drastically from when we last spoke, but employee shortages and other travel difficulties seem to have stress at an all time high when flying.

Peggy Berg, founder and chair at the Castell Project, and Rosanna Maietta, President and CEO of the AHLA Foundation, join the show to talk about the exciting merger between these two great organizations to help women grow in the industry.

Join us for some cocktails and what Glenn, Craig and Producer Dave claim to be comedy. Plus, Doctor Producer Suzanne joins along with Karl Travis, from the company Hager out of Vancouver, Canada.

Anthony & Glenn discuss the latest in hospitality news including summer travel expectations, how Delta Airlines' service is cratering at JFK, NFTs and how one hotel is trying to use this tech to force guests who cancel rooms to sell it on a third party site, and much more.

Dan Bienstock, Chief People Officer of EOS Hospitality, shares innovative new ideas on how to attract, retain and engage talent. But first, Glenn is broadcasting live from the Radisson Red in downtown Minneapolis, so GM Dan Lundin starts the show off discussing the brand with Anthony and Glenn.

Paul Breslin, Managing Director of Horwath HTL, joins the show to talk about how they are helping the industry develop. With some of the most unique projects under their belt Paul talks about what it takes to bring a hotel deal together.

We're joined by Elie Maalouf, IHG America's CEO for a very special show recorded on the show flow of the 2022 IHG Conference.

Raj Trivedi is a well known hotel industry executive, who now focuses on investments in hotel related technology.

“Hotel Tech: Innovators + Influencers” shares stories of how inspiration and innovation are creating a new class of hospitality tech leaders; and how they’re shaping the future of an entire industry.

In this pre recorded show, Glenn and Anthony answer some important questions and issue a warning about the state of the hotel business come post Labor Day.

HospitalityMD’s Kyle Allison joins the show to discuss the public release of their brand’s award winning documentary film and his experience being mentored by the Film’s subject, Craig Poole. Listen in to learn about the small things you and your team can do to build an award winning culture” www.reelhouse.org/hospitalitymd/followme

Richard Scinta and Melody Bostic Brown joins the show to give us an update on the timeshare industry. The hotel industry is seeing strong returns, are timeshares seeing the same?

Jackie Volkart joins the show to talk about what goes into becoming the top GM in one of the most luxurious hotel chains. There's a lot of good leadership lessons for all hoteliers.

Continuing with the beginning of Mental Health Awareness Month, we bring back Tia Graham, founder of Arrive at Happy. It's another jam packed episode of positivity, well, except for Glenn constantly complaining.

May is Mental Health Awareness Month and we have Dr. Erin Berman back from the National Institute of Mental Health to talk about this important topic. As things get back to 'normal', it's more critical than ever to focus on mental health issues causing burnout, stress, depression and more.

The amazing Cynthia Zucker joins Glenn Haussman, Craig Sullivan and producer general manager David Mignano, CRME for comedy, cocktails and that feeling of dread when she realizes her mistake.

Glenn and Anthony are in Las Vegas Vegas tapping into the insights from the MGM Executives such as Kevin Holyfield, SVP Hotel Strategy and Anil Mansukhani – VP of Loyalty Marketing

We’re launching an all new 12 part limited edition tech series hosted by Glenn Haussman and Michael Frenkel. “Hotel Tech: Innovators + Influencers” shares stories of how inspiration and innovation are creating a new class of hospitality tech leaders; and how they’re shaping the future of an entire industry. The twice-monthly limited series launches with an exclusive interview featuring industry icon Leland “Lee” Pillsbury, founder of Thayer Lodging and managing director of travel venture capital firm Thayer Ventures.

Pillsbury speaks candidly on topics including the rise of the Metaverse, the invention of the discipline of revenue management and the Internet in the 1990s, and how in the 1980s he revolutionized how guests pay their bills in hotels.

At the Hunter Hotel Investment Conference Glenn hosted a panel with:
Jim Tierney, SVP Development & Owner Relations at Hyatt Hotels Corporation
Julienne Smith, CDO, IHG Hotels & Resorts
Noah Silverman, Global Development Officer, US & Canada, Marriott International
Chip Ohlsson, EVP & Chief Development Officer, Wyndham Hotels & Resorts

Thanks to the team at Hunter for allowing us to rebroadcast this amazing panel!!

At AAHOAcon we sat down with Chris Guimbellot, President and CEO of Hospitality International. They're a franchise organization behind brands such as Red Carpet Inn, Passport Inn, Scottish Inns, Master Hosts Inns and Downtowner Inns

Drew Hardy of 24/7 Hotels joins from the Stagecoach Festival in a sure to fail attempt to get Glenn and Craig to understand country music. We're not sure how producer Dave feels, so tune in to find out!

Rocco Bova, Managing Consultant at My Humble House joins the show to talk about how they are disrupting the industry with a focus on Consultancy, Asset Management, and Business Model Franchising. Hear first hand how they are making it happen.

Matthew Barba, COO, and Johnathan Capps, Chief Revenue Officer share how Charlestowne Hotels thrived during the past two year s despite the circumstances. Plus, a focus on retaining talent, creating culture and how to understand the maximum value a customer can bring to a hotel.

During AAHOAcon we caught up with CEO of Magnuson Hotels, Tom Magnuson.

Producer Dave is home sick with the kids today so he joins the show to update us on what's going on in NY along with other hospitality stories. Dr. Producer Suzanne cohosts for Glenn today as well.

Travel is back and we have Cesar Wurm, Vice President of Commercial and Revenue Management for IHG, joining us to talk about the focus of Sales and Revenue Management as demand picks up. How has the strategy shifted and what should hoteliers be focusing on?

During #AAHOAcon week we spoke with Prasun Choudhary, President of OYO International and Dipali Gaswami, Chief of Staff for OYO Hotels & Homes to learn about the essence of what makes this India-founded company a brand to pay attention to.

OK, the secret is out! Glenn, Craig and Dave are joined by the renowned Dorraine Lallani of Westmont Hospitality Group and Rick West of Commercial Green Solutions.

Kevin Osterhaus, President of Graduate Hotels and Steven Gottlieb, SVP - Sales & Revenue Management discuss the essence of the brand, its growth strategy and the secrets to its incredible success.

Today we get into the anatomy of a deal. Chris Green is back to share the news of Chesapeake Hospitality being acquired by Remington Hotels. Remington CEO Sloan Dean joins to share his side of the experience.

It's once again your change to take over the show. Glenn and Anthony are in the guest seats and you can ask anything you want.

James Geier, President & Co-Founder of 555 International, joins the show to talk about what goes in to making some of the most unique and exciting design concepts in the industry. From professional sports teams to Hard Rock, James' company has developed some of the most amazing locations around. What does the future hold?

Leon Thomas wants to hear good news from hotel brands about progress on property level diversity and equity issues! Share your story with Leon about how you're promoting people of color in your organization!

We explore the art of data science and hotel revenue strategy with our friends from IDeaS.

We've got the return of Red Roof President George Limbert and Chief Development Officer Matt Hostetler!

We speak to Vinay Patel about his year as Chairman, and then speak with Neal Patel on the even of his ascension to Chair.

Friend of the show Michael Shindler returns to give us an update on the business of hotels. How have current global events impacted the financial side of the industry?

Stephanie Rohletter returns to The Audit seeking revenge for her crushing dance off loss to Glenn back in February. She's joined by her loyal sidekick Pegatini in a revenge story worthy of the ages. Grab a cocktail and join Glenn, Craig and Producer Dave for Friday Night Audit!

Vimal Patel, CEO of Q Hotels, shares how his company is helping owners get back to profitability while facing a slew of new challenges. With more than 150 years executive team experience. they're finding solutions to new problems like inflation, labor, rising insurance costs and more.

Captain Kgomotso Phatsima was one of the first females to fly in the military for her native Botswana. Now she's working hard to ensure that women from all backgrounds have the opportunity to be in the aviation industry with her organization Dare to Dream.

As wellness continues rising as a critical element to many people's lives, the hospitality and tourism industry is adapting and innovating. It's a new battlefront to win customer's minds and wallet share. Peter Scialla from Delos joins to talk about wellness tourism, the rapid acceleration of this trend and how healthier hotels are creating healthier profits.

Leonard Gooz is the Global Brand Leader of Home2 Suites by Hilton and joins us to talk about the growth of the brand and why the brand is uniquely positioned to help owners capitalize on the red hot extended stay market. We also learn about the brand's debut in APAC.

Social media and meme expert Calvin Tilokee joins Glenn, Craig and Dave for cocktails, comedy and conversation.

Emily Goldfisher, Founder and CEO of Hertelier, joins the show to talk about ways that she is helping inspire women in the industry. Through the newsletter she created she is helping drive success in hospitality for women leaders.

Global Hotel Alliance is helping brands build loyalty and drive revenues but using their combined influence to provide rewards and loyalty programs to guests across the different brands. CEO of GHA, Chris Hartley, and CEO of Outrigger Hotels & Resorts, Jeff Wagoner, join the show to talk about how the alliance is helping brands grow their influence across the world.

It's National Mom & Pop Business Owner's Day and we have the ultimate business owner, Gregory Henderson. Coming to us live from one of our favorite hotels, The Roxbury, we get an update on run a pop and pop hotel business.

Glenn is back from the Hunter Hotel Investment Conference so we have Evan Weiss from LWHA Advisors on to talk about getting deals done. A lot has happened over the last two years. What does the future look like for opportunity?

Here's a sneak peak at Wyndham Hotel & Resorts' new economy focused new build extended stay brand currently dubbed Project Echo. To pull this off they designed this in tandem with several development groups. Here's the scoop.

We've got Glenn's friend Bruce Humphrey on the show. He's with Safemark, so you know this show is secure.

We've partnered with the HFTP Leadership Excellence Series and today we're simulcasting that event. It's all about the storytelling of hospitality leaders on their journey, lessons and take aways as relating to leadership. We have Shannon McCallum, Scot Campbell and Lyle Worthington!

Keith Pierce, EVP/President Franchise & Development and Jordan Langlois - SVP Franchise Operations join to share in celebrating the one-year anniversary of Sonesta’s acquisition of RLHC to jumpstart Sonesta's and bring new energy to RLH family of brands. We take a look back and see what's next.

Live from the Hunter Hotel Investment Conference Janis Cannon, SVP, Upscale Brands, Choice Hotels and Mark Shalala, SVP, Development, Upscale Brands, Choice Hotels are share growth and development news.

We're live at the Hunter Hotel Investment conference on the eve of the titular event. Glenn and Anthony are joined by the CEO of Chesapeake Hospitality, Chris Green, and Hunter conference host Lee Hunter.

Luxury hotel consultant Robert Reitknecht joins Glenn, Craig and Producer Dave for what is sure to be a very not luxurious on air experience for him.

Last week we attended and participated in [CLIC]. We spoke with friend of the show Matt Hostetler, Chief Development Officer with Red Roof to check in on the company's hotel unit growth and future expansion strategy.

Glenn Haussman and Suzanne Bagnera talk about the changes in hospitality and what's coming up.

Aneesa Arshad joins us to talk about Blueground for Business which is the corporate travel arm of Blueground. As co-founder and Global Head of Blueground for Business, she tells us how their model first perfectly for business travelers looking for long term apartments and why their model makes financial sense by only taking up a few units in each building they operate.

Dr. Peter Ricci and Jeremy Nichols are back to update on the labor crisis. Labor is bouncing, but prices on items and labor costs are higher. Where do they expect to land with some creative angles for work/life balance, better benefits, more attractive industry, etc...

James Ferguson joins the show to talk about his book "The Confetti Culture Playbook" and how some simple principles can help motivate your team in new and exciting ways.

Join Glenn, Craig, Producer Dave and many special guests as we broadcast live from [CLIC] 5!!

Glenn is in California. Producer Dave is on the way. We preview all there is to expect at the California Lodging Investment Conference.

Today is International Women's Day and we wanted to celebrate by having two strong women leaders in the industry on. First is Davonne Reaves of The Vonne Group and then our very own Dr. Producer Suzanne. Today we celebrate all the strong women in our lives.

Mark Day and Ian Rogers are founders of Kohost, a new company that's giving guests incredible control of the check in and in room experience at the click of a single button. Plus, owners save time and money too. Watch and learn why this technology is the future of hospitality.

Holy Cow! We made it to 50 shows. Nikki Fox, VP Business Development at Parkwest GC, joins Glenn, Craig and Dave to class up the show.

In this episode of the Hotel Design Podcast, we welcome Paul Steelman - CEO of Steelman Partners. Paul Steelman was previously on our show during Episode 10.

Host Glenn Haussman is an avid casino resort design enthusiast, and he starts the conversation with Paul Steelman by discussing his rich and vibrant background. Paul began his career prior to the birth of modern Las Vegas, which began with the creation of Steve Wynn’s The Mirage – the world’s first mega-resort.

Paul notes that the entrepreneurial spirit of Steve Wynn was absolutely incredible and they discuss how he parlayed a small investment into the ownership of The Golden Nugget, before setting out to redefine the entire notion of Las Vegas with the creation of The Mirage.

One of the most prominent projects that Steelman Partners designed was Resorts World Las Vegas – a recently opened $5 billion mega-resort on the Las Vegas Strip. Steelman recounts the long process from its initial design & concepts in 2012, to finally opening the modern Asian-inspired resort in 2021 after many design changes.

Paul and Glenn discuss the challenges of basing the resort over a failed mega-resort project called Project Echelon, a Boyd Gaming Project which was partially completed before succumbing the financial crisis in 2008.

They also reviewed the maturation of casino resorts and how the design of this project pushes the project into a new era of design. This influenced the casino to be located centrally to the building with all amenities surrounding the casino floor.

Paul’s philosophy is that the casino must be the most energetic room in any casino resort building - 24 hours a day. Resorts World Las Vegas has a different casino design, which is long and narrow, and allows guests to take less steps overall to reach their destination. This makes the gaming floor easily accessible from all sides, an idea that Paul sees as successful through his many years of designing multiple Asian resorts in Macau, China.

Paul believes that every new casino must have something new that attracts and entices guests. A beautiful hotel and beautiful restaurant simply aren’t enough any longer. Customers crave something new and unique within a singular attraction. When Steelman Partners designed Circa, they designed the most incredible sports books - one inside that stretches three stories - and Stadium Swim, an unique and redefining outdoor sports experience.

They also discuss the Freemont Street Experience - which spans over 4 blocks and accommodates entertainers, free concerts, and more. They also discuss the concept of themed resorts, and creating buildings and that transcend a specific style and remain timeless.

They also talk about how Lorenzo Doumani, a young, new developer and the son of Edward Doumani, imagined building a non-gaming hotel. That project has recently broke ground, and is called The Majestic – which is located directly across from the Las Vegas Convention Center. Paul shares how this convention focused hotel has redesigned the experience to better help businesses achieve their meetings’ goals.

Finally, they discuss new endeavors that Steelman Partners is working on, along with concepts that Paul things will remain prevalent. They discuss sports, e-sports, and sports viewing – which is slated to reinvent the town and will reinvent these buildings a great deal. Paul thinks the integration of various digital services, including digital live gaming will in fact change the future. They are anticipating that artificial intelligence and virtual reality applications will be the next wave of entertainment.

Visit our website to view our extended notes and follow along with some great project visuals - http://hoteldesignpodcast.com/ - and make sure to subscribe to our new Youtube page to watch the video interview!

It's World Wildlife Day and we have professional wildlife photographer Dave Burns discussing how to best capture photos in Africa while staying at luxury glamping resorts Hear about some of his amazing Safari journeys, how how he captures amazing images and how others can take great photos on their bucket list getaway. See slides presented on air here: https://www.dropbox.com/s/ixfwnykkqjonb6m/Dave%20Burns%20wild%20life%20photos.pptx?dl=0

We had a last minute guest cancelation so we're gonna fake it till we make it. Glenn is joined by both Doctor Producer Suzanne and Producer Dave! Wow!

Weddings are massive business for hotels. To celebrate National Wedding Planning Day, we have Jeffrey Selden of Marcia Selden catering, a prestigious company from the tri-state area. We offer up the latest tips and trends to what bride's want on the big day when it comes to food!

Tia Graham is an international speaker, author and consultant on positive psychology. She has worked with dozens of global companies such as Hilton Hotels, Kashi, and Hewlett Packard to elevate employee engagement and drive bottom line results. Prior to founding her company, Arrive at Happy, she led teams at luxury hotels in the United States and Europe for brands such as W Hotels, Westin, and The London. With multiple certifications in neuroscience, positive psychology, and employee retention, and over 14 years of leadership experience, Tia is widely regarded by business leaders in her field. Her insights have been featured in major media such as CNN, Forbes, and Fast Company to name a few. Her new book, Be a Happy Leader, teachers her proprietary 8-step methodology on driving productivity and business growth through a culture of happiness.

Glenn is live in Las Vegas at the coolest new steakhouse in town; Carversteak at Resorts World Las Vegas. Craig and Dave are sure to be sad they're not, which is reason enough to watch!

Today we feature Devin Hashimoto, Executive Chef of Resorts World Las Vegas; Michael Waltman, Executive Director of Zouk Operations and Lori Calderon, Executive Director of Community Engagement.

Rob Smith, EVP of Operations for Aimbridge Hospitality, joins us again to update us on how the company is starting off 2022. What is he seeing in the luxury and resort segment? How is leisure travel shaping up? What does 2022 hold for the industry at large?

Olympic Gold Medalist Dawn Burrell joins us to talk about how she made it to the top of her sport and is now working to get to the top of the restaurant industry. What has she learned as an Olympic athlete that transfers to running successful restaurants?

We're live at Carver Road Hospitality, a new company already making exciting moves in Las Vegas and around the country. Their CEO, Sean Christie, previously ran and entertainment and nightlife for companies such as Wynn Resorts and MGM Resort International.

Glenn is at the NEWH Leadership conference in Seattle! This special show is live from the event. We have two guests, world renowned photographer Chase Jarvis who shares the secret to bringing more creativity to our lives and then hotelier Bashar Wali on how he is building a creative forward hotel management company.

Stephanie Fenz Rohletter joins Glenn, Craig, Dave for a show that will be talked about for generations. But probably for the wrong reasons. Also, Glenn is live in Seattle at the NEWH Leadership Conference.

Mike Ealy, Founder/CEO of Nassau Investments, shares how he started his investment career in real estate, lost everything and how he built it back up to a place where owns 1500 rental units, four hotels and more deals in the pipeline.

Frank Marini, CEO of Amtrak Vacations and Railbookers, joins the show to talk about the benefits of traveling the country by train. What type of unique experiences and relaxation can you get when you decide to see the country by rail. First, we get a quick update from Lee Hunter on the upcoming Hunter Hotel Investment Conference, which will be in Atlanta March 22-24.

Glenn and Anthony take a look at some hospitality headlines and answer your questions live on air.

My oh my, Friday Night Audit has been here for a whole year! As horrible as that is, we're going for another. No use in fighting us, grab a drink and laugh along with Glenn, Craig, Producer Dave and our guest Scott Arnim.

Day 2 of Glenn and Anthony's trip to lower Manhattan. Today they are the Mint House which combines apartment style living into hotels into a category they're calling residential hospitality. We hear from hotel industry veteran Paul Sacco, CDO, and Elizabeth Herzberg, VP Development, why this break from the traditional hotel layout makes sense for travelers, both on short visits and for extended stays.

Glenn and Anthony are back on the road for the first of two shows from Manhattan. They sit down with Justin Kellerman, GM of the Beekman Hotel to talk about this hotel's amazing history, creating a modern experience in an historic building, how they stayed strong during the past two years and how they're ready to stand out in the Financial District of Manhattan.

Dean Schreiber, CEO of Oakwood, reveals the behind the scenes business of serviced apartments. Oakwood has more than 80 building across Asia, USA and elsewhere.

Glenn and Anthony and Dean explore how this business directly relates to traditional hotels and what hoteliers can learn from this sector of our business.

Industry expert and author Sean Worker returns for a vibrant discussion on the state of adaption and innovation in hospitality. We also discuss The Adapters, which Glenn helped write.

On March 14, 2020 we first introduced you to Dr. Ronald Primas. It was the dawn of the covid crisis. He's also the guy hotels go to when guests are sick. Now we catch up with him as the crisis abates and learn how he managed the crisis and what he learned.

We're joined by the amazing, most pineapple-y lady we know, Christine Trippi, The Wise Pineapple. Grab a drink -- with pineapple juice, perhaps? -- and join in on the laughs with Glenn, Craig and Producer Dave.

It's another opportunity for YOU to get involved with the show. Viewers have control, put your questions in the comments for Anthony and Glenn to answer on air.

Chip Rogers stops by to give us some quick news and then don't be left in the shadows on this show, when we start with the CEO & President of the AH&LA Chip Rogers. We will get a better understanding of the new No Room for Trafficking campaign that kicks off this month. Then Nancy Medoff, author, keynot3, speaker, and executive coach will chat with us in celebration of last week's, National Speak Up and Stand Out day. Nancy will share some of her tips for women to amplify their voices and stand up for themselves.

February is Black History Month and no better time to recognize Black leaders in the industry. Julian Tucker(GM) and Terrance Frederick(Director of Sales, Events, and Marketing) and the Andaz West Hollywood join the show to talk about what Black History means to them and how it helps them in their daily life.

Roger Dow, President & CEO, of the U.S. Travel Association joins us to talk about the work he's continued to do for the industry, as well as his impending retirement from the organization. We discuss state of covid mandates, airports rebuilding, the importance of international travelers, why the USA has no cabinet level tourism position and more.

What an amazing group of drinkers we have tonight. Glenn and Craig are joined by Bruce Ford, Producer Dave, Doctor Producer Suzanne, Stephen Medel and Sarah Dandashy.

Tim Sullivan is the CEO of Cendyn, which just merged with Pegasus. They discuss hotel tech company consolidation, where hotel tech is headed and what hoteliers must think about to fully compete.

Bruce Ford, SVP of Lodging Econometrics, and Craig Sullivan of CLIC (and more) share their thoughts on the state of hospitality after the ALIS conference, the first big hotel financial conference in 2022.

We last spoke with Limbert this past August, now he returns to update us on the company including how they've hit record room count, how he sees opportunity in 2022 and how the company is handling the soaring costs of labor and supplies.

Matt Marquis, CEO of Pacifica Hotels shares his success strategy while educating hoteliers on how they can create more opportunity. We're broadcasting live from the Wayfarer Hotel in downtown LA, a Pacifica Hotels property.

Tonight's a show to remember! We have Liz Wolff and Harry Javer, the masterminds behind The Lodging Conference. Join Glenn, Craig and Producer Dave as we kick back some cocktails and share some stories, laughs and more!

Sarah Dandashy shares where the real spirit of hospitality comes from and how it can be turned into creating a vibrant hotel business. Glenn and Anthony also celebrate Sarah publishing here book, "Hospitality From Within."

Daniel del Olmo, President & COO of Sage Hotel Management, shares how his award winning leadership style has transcended the industry, helping lead his company forward through the pandemic. Of course we discuss #laborshortages and more.

Tony Elenis, President & CEO, of the Ontario Restaurant Hotel and Motel Association joins with an update us on how our neighbors to the north have been recovering and the 2022 outlook.

Start your weekend off right with Glenn, Craig, Producer Dave and their guest Jackie Collins as the crew ushers in the weekend. Join us for happy hour fun capturing the vibe of being at the bar after the conference. Share this show!

Chris Green, CEO of Chesapeake Hospitality returns to share the straight scoop. This is a wide ranging conversation touching on myriad problems affecting the current state of hotels as well as long term solutions. The crew focuses on employee crisis, how great professionals fled the hotel business, the drop in hotel school students, the current state of events, omicron and more!

The Host Co. is helping short term rental owners add some of the best amenities to their offers. How can owners personalize their offerings to help stand out? Annie Sloan and Mikel Hubbard join to talk about how they can add value for everyone involved.

Alan Day from Autism Autism Double-Checked and David Kearon from Autism Speaks join the show to talk about hoteliers can look towards people with Autism as prospective employees that are ready and willing to work and serve others. Is this demographic underserved in hospitality and can it help end the labor shortage? Plus, AAHOA Chair Vinay Patel speaks out about human trafficking and what hoteliers can do to prevent it.

The beautiful island of Dominica sits in the Caribbean and is ready to welcome expanded tourism. Ambassador Kelver Darroux joins the show to talk about his wonderful country, how they are working to expand tourism, and why now is a great time to develop there with exciting government sponsored investment programs.

We're sorry not sorry, but Friday Night is Back! Glenn, Craig and Dave are joined by guest Jessica Janis who's forcing the guys to drink tequila. I know, pity them! ;-)

President of Curator Hotels, Jennifer Barnwell, rejoins the show to let us know about the exciting things happening at the company as they start their second year. What trends are they seeing and what are their goals for 2022?

No guest today. Instead, Glenn and Anthony discuss careers, self betterment and ways to create a more successful career. Do not confuse this with a better job, we're talking careers!

Brian Barker, Endowed Chair of Diversity Equity & Inclusion, at FIU joins the show to talk about how hospitality as an industry can continue to drive forward diversity in 2022 and beyond. It starts with education and standing out to younger generations.

No guest today. Glenn and Anthony spend the last show of the year talking to you the viewers. Leave your questions in the comment section.

Has the pandemic changed what people want in a hotel from a design standpoint? Belinda O'Kelly from O'Kelly Kasprak joins us to talk about emerging trends and what the future holds for hotel designs.

David Martin from Humanist Hospitality shares how this third party management company is reinventing how hoteliers think about team, in fact every employee at receives profit participation. And a whole lot more too such as training, engagement and winning back trust.

The Study hotels are boutique properties designed to be on university campuses. Paul McGowan, founder, joins us to talk about how he has developed the brand, the market the brand is reaching, and what goes into developing college campus themed properties.

Mark Irgang is President of the Long Island Hospitality Association/Director of Membership-Skal USA, and Opening GM-Marriott New York JFK Airport Hotel with Chartwell Hospitality. We enjoy (or is that imbibe?) the holiday spirit(s), share some funny holiday stories and celebrate the end of 2021!!

Bruce Ford, SVP with Lodging Econometrics shares the latest intel from its hotel construction pipeline revealing the opportunities and challenges awaiting hoteliers in 2022. We're also joined by California Lodging Investment Conference & [CLIC] Connect's Craig Sullivan, who cohosts Friday Night Audit with Glenn!

Aditya Thyagarajan is not just a hotel technology company president, he happens to be a world class cricket player. In this show we get to the bottom of why traditional cricket matches never seem to end, but also focus on using technology to maximize guest satisfaction and profitability.

Marc Summers, TV Producer and Host, joins us to talk about his experiences on the road as he has built his successful career on the small screen. He's hosted top shows like Double Dare and Unwrapped while producing many other hits such as Restaurant: Impossible.

Real estate hospitality developer, Bridgeton Holdings, announced the launch of its non-bank lending platform Bridgeton Capital specializing in nationwide commercial mortgages. The launch comes as a response to demand due to the COVID-19 pandemic. While the Company has experience in the hospitality industry the platform will service multi-family developments, offices, industrial, self-storage and construction projects in addition to hospitality nationwide. CEO Atit Jariwala and Chief Revenue Office Sol Garber joins to explain the program and how it's helping COVID recovery.

We speak with Chip Rogers, President & CEO of the AH&LA on a variety of topics such as supply chain issues, legislative issues and much more!

Grady Colin, Managing Director of the famed Garden City Hotel joins Anthony and Glenn. They discuss the insidious nature of cancel culture as it pertains to hotel and restaurant reviews, the generational cultural divide when it comes to work ethics and more.

World traveled character actor Louis Lombardi joins the show to give us insight into what he looks for when he is on the road. You'll be shocked to find out what is his favorite hotel brand! Plus, he shares he story as to how he broke free from a negative cycle of poverty and crime. Such an inspiring story.

Sylvia Longmire shares critical observations on making travel and all of hospitality more accessible to those in wheelchairs. She should know, she uses a wheelchair in her daily life and has incredible advice on how hotels, airlines and other elements in the hospitality business can adapt to capture this piece of smart business.

In the second half our hospitality innovation podcasts, we speak with Dr. Robert Rippee, Executive Director, Black Fire Innovation Hub and a professor at UNLV about how the Hub is helping spur innovation in hospitality. Plus, we speak with Student Shark Tank Presenters Jaslin Estavillo and Silver Mendoza-Matute who share their hospitality innovation.

Liam Brown is Group President, United States and Canada and is responsible for the development and management of Marriott International's lodging portfolio in the United States and Canada, which comprises 28 brands and 5600+ hotels. This includes responsibilities for sales and marketing, revenue management, human resources, engineering, rooms operations, food and beverage, retail, spa, information resources and development.

Bruce Ford of Lodging Econometrics joins Glenn and Craig for an hour of fun, cocktails and laughs.

We're live from the Blackfire Innovation Studio in Las Vegas. Glenn us hosting and Anthony is judging a Shark Tank Style competition. We feature Shannon McCallum - VP, Hotel Operations for Resorts World; Co-chair of the Nevada Hotel & Lodging Association Technology Committee; Chair of the Board for the NHLA Foundation to discuss innovation in hospitality. Plus, Ronen Benin, CEO of Glissner. NOTE: Feed updated with correct audio

There's no way to deny it, hotels will continue to adopt voice activated technology. We speak to Dave Berger, CEO of Volara, which provides voice-based guest engagement software for many hospitality vendors you all know and use. Here's why this is the future of hotel tech.

Glenn and Craig get ready to celebrate the Thanksgiving holiday. They share their worst travel stories. Producers Dave and Suzanne join the fun! Gobble gobble!

Crypto is coming to the hotel industry. EV Hotel Group has announced it's first location and CEO Ken Patel is here to talk about how the company is leveraging technology to disrupt the hotel industry while simultaneously leveraging crypto currencies.

Carillon Miami Wellness Resort is the largest spa & wellness center in the Eastern Seaboard. Tammy Pahel is a visionary in the spa and wellness industry, having led the expansion of the resort’s wellness program. This included the launch of the spa’s touchless wellness division in late 2020 which introduced hi-tech therapies that can be administered with no outside touch, and most recently a partnership with the biostation, which is opening a center at Carillon Miami this September. Biostation is the premier medical wellness and anti-aging center at the forefront of preventative healthcare, and at Carillon their practice will bring together cutting-edge therapies, science-based innovations, and personalized care to develop health programs that address the root cause of issues associated with aging such as weight gain, poor sleep, brain fog, low libido, and lack of energy.

No, not that kind. This kind: Emmy Hise, Director of Hospitality Analytics, Western US, with CoStar, hangs with Glenn and Craig and shares some stories and cocktails.

Glenn and Anthony are joined by the incredible Sarah Dandashy on to share news on here first ever book, Hospitality From Within.

Peggy Berg from Castell Project and Fortuna's Table, and Tracy L Prigmore, a hotel owner and entrepreneur She Has a Deal, discuss how we can get more women to be hotel owners, creating opportunity for all people, and many more elements about what we can all do to help others rise up and succeed. This was one great conversation.

Julian Buffan returns to the show to update us on his company and what type of demand spikes he has been seeing towards the end of 2021.

Glenn and Craig are joined by Kristen Reynolds, President & CEO, and Sharon Wyman, COO, of Discover Long Island. Glenn is an L.I. native, so grab a cocktail such as a Long Island Iced Tea and get set for too many references you will not understand.

Dan Flannery, SVP and Managing Director of Edition Hotels, is live from one of the newest additions to the Edition brand in Iceland! We get an update on the brand and will learn about some exciting international projects going on.

The guys are on location at the AC Marriott in Portsmouth, NH, and joined by Gina LaBarre, RVP Brand Growth, voco Hotels; Adam Sherer, SVP, Lodging Development - Marriott Select Brands (East); Christopher Werth - GM, The Row Hotel and Assembly Row; Chris Moulton - GM, AC Hotel Portsmouth and Elise Warshaver - DOSM, The Row Hotel

Wellengood is the premier collaborator and ally for developing, operating, and marketing hospitality venues across the country. The group is currently managing properties all across Tennessee, from the Great Smoky Mountains to Nashville and Memphis. CEO Glenn Malone joins Glenn and Anthony to discuss the enormous rebound of tourism across the state in 2021.

Andy Ingraham, President & CEO of NABHOOD joins Craig and Glenn for comedies, cocktails and inevitable regret.

Suzie Yang at Lake Nona Wave Hotel and Claudia Di Gino at Novotel Miami Brickell join the show to talk about how they have used their unique hospitality experience to drive their Florida based hotels forward.

STAY OPEN is a Tech and Brand management platform that converts office and retail space into affordable, flexible, and socially engaging POD hotels and co-living properties. They give commercial real estate owners a revenue stream when traditional retail and office space demand is at an all time low. STAY OPEN also gives guests a unique social platform that connects users before, during, and after their stay. We hear more about it from Steve Shpilsky, CEO & Co-Founder.

First, Bruce Ford of Lodging Econometrics shares data and insights on the continuing to explode extended stay segment. What? One third of all news hotels are extended stay?!!?

We're back from vacation!

The global sports tourism market size was valued at $323,420.0 million in 2020, and is projected to reach $1,803,704.0 million by 2030. What is this sports tourism segment and how can hotels best capitalize? We also discuss how to create extraordinary access to events guests will pay a premium to experience.

Glenn and Craig are in Las Vegas where Glenn is attending the Phish shows at MGM Grand. Poor Craig, he got suckered into going to Vegas too. Enjoy this one live from the casino floor!

Great experiences are the root of incredible hospitality. Today, we speak with Kirk Pederson, President of Sightline Hospitality. He's opening up the first ever Todd English hotel in Las Vegas in November and shares how this project will be different than other hotels, while sharing examples of other projects his company manages.

Glenn and Craig are joined by Žana Usher, a hospitality expert and coach. Glenn desperately hopes she can coach him into being somewhat personable.

Philippe Zrihen, Head of Ennismore, Americas, joins the show to talk about how he develops some of the most unique hospitality concepts in both the hotel and F&B space.

We're delighted to release the details of a great cobranded labor study along with Hotel Effectiveness. Del Ross shares the details, while Robert Habeeb, CEO of Maverick Hotels an Restaurants, adds real world context.

Jeff Kulek, GM of The London West Hollywood, and Kathy Van Ness, the GM/COO of the luxury Golden Door Resort, join the show to talk about how tourism is Southern California and how they have positioned their properties to prosper in 2022.

Chris Green, CEO of Chesapeake Hospitality returns to the show!

Oh boy! It's the 'L' word again. Today, I have a solution oriented discussion with Mike Marshall, CEO of Marshall Hotels and Resorts. They've got about 75 hotels in more than a dozen states and we discuss how he is handling the crisis and keeping employees engaged and working!

We had so much fun on yesterday's Audit we decided to show it again for anyone who missed it! Join in the laughs and fun of Friday Night Audit...on Saturday! Glenn, Craig, and Producer Dave are joined by CJ Arlotta to talk everything and anything with a few laughs mixed in.

Peter Berk, President of PMZ Capital is Back to talk hotel finances and if companies are buyers or sellers as we move through the back end of 2021 and look forward into 2022.

IHG Hotels & Resorts recently debuted Vignette Collection, its entrant into soft branding with a new luxury and lifestyle brands. Julienne Smith shares details and why the company thinks this is a great value proposition for hotel owners and developers.

Resorts World NYC is the only casino resort in New York City. We go behind the scenes with Darlene Monzo, Chief Marketing Officer about this property as well as their expanding network of resorts on the east coast USA.

Our guest cancelled with 2 mins to showtime. So enjoy this Cluster F instead!

Get this: NYC has a new policy where currently closed hotels are being forced to pay severance to employees who haven't worked there for a up to a year or more. This seems insane! What do you think?

Stephen Power, GM of the Ritz Carlton San Francisco shares how luxury properties are adapting through the pandemic.

Glenn Haussman and Craig Sullivan are joined by Dan Ryan for laughs, cocktails and insights.

Today's episode is actually three mini-episodes in one from The Lodging Conference. We talk to Wyndham CEO Geoff Ballotti, Wyndham Chief Development Officer Chip Ohlsson, and then head of Peachtree Hotel Group Greg Friedman in what is one jam packed episode.

Anthony and Glenn chat with Ty Stewart, SVP, Caesars Interactive Entertainment and Executive Director of the World Series of Poker. Watch this fun show and see if Glenn has a good poker face.

Shannon McCallum, Vice President of Hospitality and Customer Success at Volan Technology joins the show to talk about how tech is helping meetings and events evolve. There's also a new Tech Conference holding their first meeting in Las Vegas on December 1st. We learn more about it!

Wheel the World is all about accessible experiences with detailed accessibility information for those with disabilities. This is a great story of personal triumph, entrepreneurship and how hoteliers can make more money catering to this growing business driver.

Ken Greene is now officially President and CEO of AAHOA! We discuss his goals for the influential organization and the powerful economics behind how many hotels it represents.

Glenn and Craig are live at a Twin Peaks restaurant where they're joined by Glenn Moon of Twin Peaks and the property's owner too. They drink beer, do a taste test to see if they can tell a real burger from a Beyond Burger, and lots more shenanigans ensue.

Glenn is hosting a general session panel at The Lodging Conference and we're bringing it to you! This powerful group includes: Jim Alderman, Chief Executive Officer, Radisson Hotel Group Americas Liam Brown, Group President, US and Canada, Marriott International Danny Hughes, EVP & President, Americas, Hilton Heather McCrory, CEO North & Central America, Accor Vinay Patel, 2021-2022 Chairman, AAHOA

Alan Roberts has worked his way up through Hilton, recently getting promoted to Global Head, Hilton Garden Inn. We speak to him about nearing 1,000 hotels, global expansion plans and his personal journey.

Glenn is in Phoenix for The Lodging Conference. Bruce Ford, SVP of Lodging Econometrics and Craig Sullivan of CLIC and Friday Night Audit share their thoughts on the eve of the big conference. If your at the event, come say hi to us during the next two days at the No Vacancy Studio.

Glenn just got to AZ for The Lodging Conference, so he and Anthony discuss what to expect from industry leaders and much more. Plus, we answer your questions!

Glenn is lost somewhere in Alberta Canada while our incredible guest, Deena "Fireball" Baikowitz, is somewhere on the other side of the country. Plus, Glenn is at The Malcolm in Canmore, Alberta with GM Andrew Shephard and several members of the exec team! We're pretty sure Craig feels left out.

We will be joined by Peter Ricci, Professor at FIU, and Jeremy Nichols, a recruiter in Florida to share their viewpoints on the state of the labor crisis in hospitality. Then Sarah Dandashy will pop in for a travel update.

We're joined by Heather McCrory, Chief Executive Officer, ACCOR, NCA to share how she is seeing the state of the hotel business, future opportunities, Glenn's love of Canadian Fairmont Hotels, and much more.

Glenn is in Canada where he and Anthony speak with Dave Kaiser, President & CEO of the Alberta Hotel & Lodging Association and Ingrid Jarett, President & CEO of the British Columbia Hotel & Lodging Association

Anthony and Glenn take a break from guests, and instead, chat about the latest news and answer viewer questions.

Housekeeping professionals are the key to guest satisfaction in hotels and other hospitality properties. To recognize the hardworking individuals who keep rooms, lobbies and other areas clean, Cintas launched the 2021 Cintas S.H.I.N.E. (Star Housekeepers In a New Era) Award. We get the scoop from Patricia Olinger, Executive Director and Global Biorisk Advisory Council™ (GBAC), a Division of ISSA.

Aruba is known as one of the premier vacation destinations and we speak to H the CEO of Aruba Tourism Authority, Ronella Croes, about how they've managed to get their tourism to bounce back post covid. A good thing too since tourism is responsible for about 60% of the country's GDP.

Broadway is back and so are Glenn and Anthony in Times Square. Broadcasting from Broadway in NYC, No Vacancy Live covers the re-opening of Broadway. Times Square Alliance President Tom Harris joins the show to talk about the significance of Broadway shows returning for New York City and the country as a whole.

Harry Sommer, President & CEO of Norwegian Cruise Line, joins to talk about the state of the cruise industry, then shares why people should more confident than ever in cruising. Plus, we talk about important trends affecting this business and lots more.

Glenn and Craig are all about stocking up on the latest tech gear to make their shows the best possible (i.e. compensate for their lack of hosting skills). This week on Friday Night Audit, the guys are joined by Mike Conyers of Sweetwater, the guy who sells them all their fancy stuff.

Are hotels doing everything they can to cater to older guests and older employees? Melissa Batchelor of MBM Consulting, LLC joins the show to talk about how hotels can make sure that they are making themselves available to people of all ages, but first Harry Javer joins to talk about the upcoming Lodging Conference.

Scott Gerber is the architect behind some of the most famous hotel bars in the world. As his newest project opens at the new Arlo in Midtown NYC we talk to Scott about and his team are uniquely positioned to help define hotels for years to come. Plus, we address NYC vaccine mandates, the struggle with labor as benefits stop, the future of bars and nightlife and lots more.

MMGY Global has partnered with the Black Travel Alliance (BTA) and the National Coalition of Black Meeting Professionals (NCBMP) to award 30 financial grants totaling US$70,000 to Black travel organizations and content creators with the goal of increasing awareness about the needs and wants of the Black traveling community.

We're joined by the wonderful Dr. Jeffrey O, CEO of International Hospitality Institute!

Greg Mount joins the show to talk about his new venture, Victory Hotel Group. Focusing on finding premier investments in hospitality real estate, Greg tells us what looks for when getting involved with a new deal, along with what his short and long term expectations are for the market.

Jan Freitag from CoStar returns to give us updated numbers on what hoteliers should expect this fall while Andrea Stokes of JD Power reveals what customers are really thinking. Plus, Chris Green, CEO of Chesapeake Hospitality shares how the predictions stack up to what he's seeing at his managed hotels.