Service Drive Revolution with Chris Collins: Recent Episodes
Business Outlaws Network
Got a question for the show? Call us at 1-833-3-ASK-SDR!
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
Chris, Hogi, and Adam address a bizarre, viral forum post targeting Chris Collins Performance on a competitor's platform. The team breaks down the obvious inconsistencies in the post—from fake claims about techs quitting to misinformed takes on labor grids and parts pricing—and explains why real service advisors who understand business profitability actually thrive under proper operational systems.
The guys also answer a direct hotline question comparing automotive parts departments to heavy-duty truck parts operations. They break down the fundamental differences between B2C car dealerships and B2B truck dealerships, how wholesale operations drive millions in outside revenue, and the exact process needed to stop special order parts bleeding before cleaning up obsolescence.
Plus: Adam checks in live from his hot Florida vacation with 15 family members, detailing their annual family drink competition, fish boils, golfing in 106-degree heat, and the team's weekly workouts at Planet Fitness. (Note: SDR Live Academy returns next week on Zoom, where Hogi leads an interactive workshop on building and mapping high-performance service drive systems!)
KEY TAKEAWAYS - Debunking Online Forum Drama: An unfiltered breakdown of a fake forum post, addressing why right-sizing labor rates and pricing matrices is essential for shop survival. - The "Mom Test" for Maintenance: Why advisor integrity means never selling a client something you wouldn't sell to your own mother. - B2C vs. B2B Parts Operations: How auto parts departments rely on internal service drive volume, while heavy-duty truck parts departments generate millions in outside fleet and municipality sales. - Stopping the Obsolescence Bleed: Why cleaning up old inventory fails if you haven't fixed your prepaid special order parts processes and technician returns first. - The Planet Fitness Business Model: A funny look at how low-cost gym memberships rely on members never showing up—and what happens when everyone actually does. - SDR Academy Systems Preview: A look at Hogi's upcoming workshop on outlining and executing a seamless operational blueprint. GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! Get special deals on our books and training at offers.chriscollinsinc.com
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisBulldogCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #BusinessStrategy #SDRAcademy #HeavyDutyTrucks #PartsDepartment #Obsolescence
SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/
Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
Got a question? Call us at 1-833-3-ASK-SDR
Want to work with the best? https://chriscollinsinc.com/careers/
Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #369, Chris, Hogi, and Adam take on one of the most widespread profit leaks in dealership service departments: the massive gap between your posted labor rate and your effective labor rate. The team pulls back the curtain on why so many shops posting a $200 door rate end up collecting an effective rate of barely $99 to $101—and why your effective labor rate should actually be higher than your posted door rate.
The guys break down the silent revenue killers, including hyper-busy, heavily discounted quick lubes that drag down your entire mix, treating all labor like "competitive" labor, and letting service advisors discount repair orders willy-nilly just to cash out a customer. We also expose the danger of unbuilt op codes, inconsistent labor times, and giving away cheap labor on fleet accounts when those fleet managers actually care far more about turnaround time than price.
Plus: The crew introduces "Robo-Hogi"—a hilarious, high-tech studio experiment to put Hogi in the room while he's remote—and discusses how shifting from struggle to strategy brings the fun back into running a dealership without destroying your personal life. (Note: While this episode is pre-recorded due to the team traveling to Indiana, Hogi is heading straight into the SDR Live Academy on Zoom immediately after this broadcast to teach mindset and leadership!)
🔥 KEY TAKEAWAYS - Effective Rate Mastery: Why your effective labor rate can and should exceed your posted door rate, and the exact mindset shift needed to achieve it. - The Quick Lube Trap: How high-volume oil change lanes at a zero or near-zero effective labor rate dilute your department's overall profitability. - Desking Their Own Deals: The shocking reality of letting service advisors freely adjust ticket prices without fixed op codes—and why no General Manager would ever let salespeople desk their own car sales. - The 4 Types of Labor: How mispricing competitive labor, maintenance, diagnosis, and repair labor forces your department to bleed gross profit. - The Fleet Relationship Myth: Why fleet accounts value rapid turnaround time and reliable communication far more than cheap, discounted labor rates. - Life Beyond the Drive: Overcoming the industry's high divorce rate and burnout by bringing strategy, systems, and shared family goals into your personal life.
All that and more on Service Drive REVOLUUUUUTTTIOOON!
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #BusinessStrategy #SDRAcademy #EffectiveLaborRate #LaborRates #RoboHogi
🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/
🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #368, Chris, Hogi, and Adam dig into one of the biggest and most expensive misconceptions plaguing dealership fixed operations today: the constant cry for "more traffic" and "advisor training." The team uncovers the real patterns behind hundreds of service departments and reveals a harsh disconnect—dealerships aren't running out of work; they are failing their technicians and losing their best producers.
Chris and the crew break down why shoving more traffic into a shop running at 60% to 70% efficiency is an absolute recipe for disaster that tanks your customer satisfaction score. We unpack why service advisors secretly refuse to sell work when the shop is backed up, why the industry completely abandoned basic maintenance sales, and how to use the "Theory of Constraints" to treat your shop like a high-output factory.
Plus: Adam talks about his $7,500 journey to becoming a certified master distiller, Chris debates the risks of blind-inducing backyard moonshine, and the guys try to figure out which "I" state they are traveling to next.
🔥 KEY TAKEAWAYS - The Advisor "Self-Preservation" Trap: Why your service advisors stop selling additional work the second your shop gets backed up with poor diagnosis turnaround times. - The 60% Efficiency Crisis: Why pouring marketing money into driving traffic to a flat-rate shop with low productivity is completely useless without fixing your technician mix first. - The Real Cost of Lost Traffic: The brutal math showing that it costs between $150 to $300 to acquire a single new customer, making retention the only profitable play. - The Flammable Flash Point of Grain: Adam shares what he learned at master distilling school, including why the first cuts of ethanol can blind you and how dry corn dust can explode. - Why "Gross is a State of Mind": How Chris took a BMW store from losing to its competitor by 20 cars a month to beating them by 150 a month, entirely by changing customer psychology and removing decision fatigue. - The 250-Year Cowboy Hat: Chris talks about hunting down his size for a special edition Stetson hat.
🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/
🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #367, Chris, Hogi, and Adam count down the top 5 dumbest things service managers say on the drive. While this list is packed with humor, it exposes the exact blind spots, excuses, and circular logic that keep service departments trapped in perpetual chaos, losing money, and alienating their highest performers.
The team breaks down why waiting for "staff buy-in" is actually the ultimate form of leadership procrastination, why letting a technician walk away over a $2 raise is a mathematical failure, and why stalling execution to get a process "dialed in" is costing you real gross profit.
Plus: Chris breaks down his frustrating experience troubleshooting an aggressive high-end aftermarket stereo on his new royal blue Sea-Doo 325, the team contrasts the stagnant energy of Los Angeles with the thriving, patriotic community of downtown Indianapolis, and Hogi preps for a deep dive into live financial training. (Note: Chris is away filming an automated lineup for "Books That Changed My Life," but Hogi is heading straight into the SDR Academy for a live financial statement breakdown immediately following this episode!)
🔥 KEY TAKEAWAYS
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"I Got to Get Buy-In From My People": Why running your shop like a consensus-driven democracy is the quickest way to attract the wrong talent and let the inmates run the asylum.
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"I Just Want to Get It Dialed In": The polarity trap of artificial perfection, and why speed and execution will always beat sitting on a process measured twice but never cut.
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The $2 Pay Dispute Blunder: Why middle managers get emotionally wrapped up in tech entitlement instead of realizing the customer pays for the technician's cost of sale.
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"I Wish I Had More Time to Recruit": The hidden operational cost of reactive hiring, and why failing to recruit continuously guarantees a six-month backlog of shop chaos.
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"I Need to Hold Myself Accountable to Hold My People Accountable": Unpacking the circular therapist logic that stalls active department management and tortures your top performers.
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The Washington "Better Brakes" Trap: A real-world look at how state-level environmental regulations create sudden, low-competition vendor monopolies that decrease parts quality.
📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! Get special deals on our books and training at offers.chriscollinsinc.com! #ServiceDriveRevolution
#FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #BusinessStrategy #SDRAcademy #TechnicianRecruiting #LeadershipSkills #Indianapolis
🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/
🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #366, Chris, Hogi, and Adam keep the energy rolling right out of America's historic 250th Fourth of July weekend by tackling a digital process that is completely taking over the industry—and failing miserably in most shops: video inspections. The team pulls no punches as they break down why so many dealerships are struggling with open rates, crashing hours per RO, and uncomfortable technicians.
Chris shares why forcing veteran technicians to perform like social media influencers is killing your shop's momentum, and how standard digital video apps can actually destroy customer trust if your processes are fundamentally broken on paper first. We unpack the hidden psychology of video, what politics can teach us about camera angles and lighting, and why the person at the manufacturer who forced this software on your drive has likely never written a repair order in their life.
🔥 KEY TAKEAWAYS - The Myth of the Digital Magic Pill: Why automated software cannot save a service department that hasn't mastered a consistent inspection process on paper. - The Psychology of Trust: How messy stalls, bad audio, and visibly nervous technicians unconsciously signal to a customer that your shop isn't qualified to fix their brakes. - Stop Practicing on Live Games: The exact training blueprint you need to build technician confidence, handle intros and outros, and make it safe for your crew to fail before sending a video to a real client. - The Write-Up Hand-Off: The simple, no-cost communication shift at the service drive that solves low customer video open rates overnight. - Gamifying the Wrong Metric: Why paying technicians just to complete an inspection completely backfires, and how to correctly tie your incentives to actual upsold outcomes. - Top-Down vs. Bottom-Up: Why manufacturers value compliance over dealer profitability, and how the best operations build processes around what the customer actually experiences. 📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! Get special deals on our books and training at offers.chriscollinsinc.com!
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #BusinessStrategy #VideoInspections #SDRAcademy #TechnicianTraining #customertrust
🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/
🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #365, Chris, Hogi, and Adam take the show on the road to beautiful Indiana! Broadcasting completely LIVE, Chris shares a deeply personal origin story, from the childhood humiliation that fueled his entrepreneurial drive to the grueling process of pitching over 100 banks just to buy his first store.
The team breaks down how transitioning from a Fixed Ops operator to a full Dealership Owner permanently altered Chris's approach to the service drive. We dive into the "Circle of Life" in a dealership, why standard industry departmental silos are destroying the customer experience, and how to weaponize vehicle personalization and accessories to drive massive profitability.
Plus: The crew discusses why poor dealership processes chew up good employees, and why a bad user interface in a rental Ford Expedition got them thinking about subconscious customer trust.
🔥 KEY TAKEAWAYS
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The Dealership Circle of Life: How understanding the 10,000-foot view reveals that customer retention in Fixed Ops directly dictates sales floor volume.
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The Sunday Evening Turn: The defining childhood moment of humiliation that set Chris on a path to completely reject poverty and trust his own entrepreneurial vision.
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Pitching 100+ Banks: The brutal reality of educating traditional lenders on automotive margins and raising capital as a self-made operator with no mentor. -
Breaking the Silos: Why separating parts, service, sales, and finance into isolated businesses ruins the customer experience, and how "Client Advisors" will replace traditional roles.
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The Lifestyle Goldmine: Why the most enthusiastic customers want to accessorize their vehicles, and how Fixed Ops leaders can break down barriers to capture that revenue in-house.
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Managing Personality Types: The massive difference between motivating extroverted front-end sales teams versus introverted, analytical Fixed Ops teams.
🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/
🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #364, Chris, Hogi, and Adam dive deep into the mindset shift, the career trajectory, and the harsh realities behind stepping out of fixed operations to take over the entire dealership as a General Manager.
Chris shares his raw, unfiltered journey from being a lot attendant to running the front office, and why fixed ops operators actually hold a massive, unfair advantage when running a store.
The team breaks down the fear holding elite service managers back from making the jump, the massive shock of navigating variable sales and marketing, and the exact leadership dynamics required to stop running a loose department and start leading an asset.
Plus: The crew discusses the absolute necessity of non-stop personal growth, how books drastically change lives, and why a direct connection beats expensive advertising agencies every day of the week. (Note: This episode was pre-recorded while Chris interviews legendary broadcaster Joan Lunden for "Books That Changed My Life," so the team will catch you in the comments next week!)
KEY TAKEAWAYS
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The Unfair Fixed Ops Advantage: Why general managers who understand the service drive carry a lethal superpower for driving dealership profitability.
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Hiding vs. Leading: Breaking down the heavy self-handicap of a manager simply wanting to be liked versus executing visionary leadership.
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The "Plumber" Test: Why people naturally want to force your career into a singular, lazy category—and how to completely reject it.
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The Reality of Dealership Marketing: Moving away from traditional ad agencies throwing millions at right-wing radio and the Golf Channel, and bringing hyper-local community connection in-house.
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The 90% Retention Blueprint: A radical look at how rebuilding the sales floor to act like the service drive permanently eliminates client decision fatigue.
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SDR Live Academy Check-in: The details on how you can join the On-Demand membership community at chriscollinsinc.com to start mastering your numbers.
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #GeneralManager #ServiceManager #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #BusinessStrategy #CareerGrowth #BookClub #personaldevelopment
🛑 SDR Live Academy Online Training For Huge Results: https://chriscollinsinc.com/op/sdr-live-weekly/
🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #363, Chris, Hogi, and Adam make history by officially broadcasting the show completely LIVE on YouTube for the very first time! This unannounced launch marks the beginning of a brand-new chapter for Fixed Ops training, complete with real-time community interaction, unfiltered insights, and zero room for second-guessing.
The team breaks down how this new live format leads directly into the newly launched SDR Academy, a dedicated space designed to give managers, advisors, and dealers the exact tools they need to run high-profit departments. From personal development to hands-on shop strategies, Chris outlines why you need a week to apply what you learn and why waiting around for the "perfect moment" is costing you real money.
🔥 KEY TAKEAWAYS - The Big Shift: Why the team decided to pull the trigger on going completely live on YouTube without giving anyone a heads-up. - The 10-Minute Break Blueprint: Behind the scenes of how the new Wednesday schedule works, transitioning from the public show straight into the private Zoom academy. - The Value of Application: Why spacing out deep core business training every other week gives your team the critical "saddle time" to execute what they learn. - Bonus Leadership Training: Chris reveals plans for the off-weeks, focusing heavily on personal growth, mindset shifts, and leadership psychology. - Building For Effect: Why high-performing service departments don't happen by accident, but through a committed, real-time community that holds you accountable. - How to Gain Entry: Step-by-step info on how to join the On-Demand membership at chriscollinsinc.com and get access to the live Zoom calls.
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #BusinessStrategy #GoingLive #SDRAcademy #PersonalDevelopment
🛑 SDR Live Academy Online Training For Huge Results: https://sdr.chriscollinsinc.com/
🛑 Book your Profit Gap Analysis Now: https://calendly.com/byron-webster/30min
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
In this episode of Service Drive Revolution #362, Chris, Hogi, and Adam dig deep into the reality of what it actually takes to walk into a failing service department and completely flip it upside down.
Chris shares what he learned as a 24-year-old consultant, affectionately nicknamed "The Bulldog", by dealing with old-school managers who would rather lose money than change their systems. We break down the three distinct buckets every dealership falls into, the exact 4-week research and execution blueprint Chris used to double labor sales in 90 days, and why fixing a business is often less about the numbers and more about fixing human self-esteem.
Plus: Why the cashiers and porters always know more about your department's problems than the manager does.
🔥 KEY TAKEAWAYS - The Three Dealership Buckets: Why moving a store from losing money to breaking even is harder than giving birth, and why making good money makes you crave the "law of the slight edge." - The 4-Week Turnaround Blueprint: The exact step-by-step process of interviewing staff, auditing ROs, identifying warranty fraud, and launching massive, fast-paced changes. - Tricking Them Into Success: Why you can't always change someone's mind, and why letting the team take credit for your ideas is the ultimate leadership secret. - The Cashier & Porter Secret: Why the lowest-paid people in the building possess the exact blueprint of where your service advisors are failing. - Strategy vs. Criticism: How a powerful quote from the episode changes how you view your monthly performance report card. - Service Drive Revolution Academy: Don't miss out on the Live Academy launching the second week of June! Head over to chriscollinsinc.com to sign up.
📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!
🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #361, Chris, Hogi, and Adam continue our origin series by jumping back in time to the moment Chris realized that financial statements are the secret key to everything in a dealership. ]
Chris shares a wild story about trading his own consulting services just to get a back-door education on how dealership financials actually work—and how a chance meeting with a former Kansas City Chiefs player changed his perspective.
Plus: A deep dive into the trap of fatalism in America today, and why understanding the numbers is your ultimate industry superpower.
🔥 KEY TAKEAWAYS - Trading For Secrets: How Chris bartered his skills to learn the financial blueprint that most GMs keep behind closed doors. - The Financial Trap: Why trying to fix a service department without understanding the statement means you're just doing a lot of work for nothing. - The Broken Industry Average: Why the average service department barely breaks even, and how numbers tell you exactly where the leaks are. - The Kansas City Chiefs Connection: A chance encounter that completely shifted the room's perspective on success and leadership. - Defeating Fatalism: Why giving up on systems or assuming "that's just how the business is" will kill your growth. - SDR Live Is Coming: A sneak peek at the upcoming Service Drive Revolution Academy launching in June to help you master these exact numbers.
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #OriginStory #FinancialStatements #DealershipMath #BusinessSuperpower
🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #360, Chris, Hogi, and Adam share the incredible origin story of how the best Service Advisor training in the industry was actually born. Chris takes us back to the early 90s Seattle grunge scene, where he worked as a cold, wet part-time lot attendant while chasing a rock-and-roll drumming dream—and how an incredibly lazy coworker named Thomas became his ultimate inspiration for sales mastery.
Plus: A look ahead to our brand new Service Drive Revolution Live virtual certification series kicking off in June!
🔥 KEY TAKEAWAYS - The Birth of Elite Training: How analyzing a terrible coworker's bad habits led to a 12-point blueprint for service drive success. - The "Thomas Kemper" Effect: Why asking a customer "Do you have an appointment?" is the absolute worst way to greet them. - Never Prejudge Your Customers: Why you must always present the inspection results, even to broke college kids. - The Kinko's Masterpiece: How Chris rented a word processor by the 15-minute block to print his very first advisor workbook. - The Seattle Grunge Era: Balancing late-night band practices next door to Soundgarden with early morning service drive hustle. - Outwork Everyone: Why a relentless work ethic on the front lines is the only real foundation for a legendary automotive career.
📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #OriginStory #SalesTraining #SeattleGrunge #CustomerExperience
🛑 Get your On-Demand Training & See Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution #359, Chris, Hogi, and Adam kick off a brand new series diving into the origin story of the Bulldog. Chris reminisces about the pivotal moments that shaped his career, starting with a life-altering piece of advice from a soccer coach that led him away from the field and into the car business.
Plus: A look ahead to our upcoming Service Manager University Live certification starting in June!
🔥KEY TAKEAWAYS
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The Soccer Coach's Ultimatum: Why a single conversation about commitment changed Chris's entire career trajectory.
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The Decision to Pivot: Choosing between professional soccer, a music career, and the world of business.
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Service Manager University Live: A sneak peek at our new virtual community for certifying elite service managers.
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The Value of Focus: Why going "100% in" is the only way to make something of yourself.
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Reminiscing on the Journey: Part 1 of a new series exploring how the industry's best training content was created.
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The Tacoma Stars: How close Chris came to a completely different life in professional sports.
📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!
Get your On-Demand Training & See Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #OriginStory #CareerAdvice #SuccessMindset #AutomotiveHistory
In this episode of Service Drive Revolution #358, Chris, Hogi, and Adam dive into a controversial trend: dealerships using social media to make fun of their own customers. We also follow up on a massive career question (promotions) from our @YouTube community regarding the value of a degree versus actual "saddle time" on the service drive.
Plus: Chris shares an incredible story about a million-dollar job offer that proves why you can never keep results a secret. 🔥
KEY TAKEAWAYS - The Social Media Trap: Why "making fun of customers" is a dangerous marketing strategy that kills long-term trust. - The Promotion Gap: Why a degree in Automotive Management won't save you if you don't have a track record of performance. - Saddle Time Matters: Why you need to be an advisor or technician before you try to lead them. - The "Million Dollar" Check: Chris's real-life lesson on how a track record of selling cars is the ultimate job security. - Stop Hiding Behind Education: Why results are the only currency that truly matters in the car business. - Results Can't Be Secret: How to build a reputation that makes GMs and Owners come looking for you. 📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #CareerGrowth #AutomotiveManagement #PromotionTips #JobPerformance
🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this episode of Service Drive Revolution, Chris, Hogi, and Adam dive deep into the YouTube comment section to answer your most pressing questions about shop flow, advisor success, and the future of car ownership.
Plus: A heated discussion on the 2021 law mandating "kill switches" and driver monitoring in every car sold after 2027.
🔥 KEY TAKEAWAYS - The 2027 Mandate: Everything you need to know about the law requiring cabin sensors and remote shut-off capabilities. - Kill the Dispatcher: Why traditional dispatching is a constraint that slows down your shop's throughput. - Lateral Support: How breaking your shop into smaller teams allows advisors to control their own destiny. - Connection: Technical Knowledge: Why the best advisors aren't former techs, but people who know how to build trust. - Matrix Pricing: Using a scientific approach to labor rates instead of just "straight hours". - The Stafford Beer Rule: Remembering that the "purpose of a system is what it does"—not what it claims to do. 📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show! #ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #PrivacyRights #AutoTech #KillSwitch #ShopEfficiency 🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
In this new episode of Service Drive Revolution, the entire CCI coaching staff is in the room — Chris, Jean, Hogi, Hunter, Blake, Adam, Jared, Avery, and Cliff — answering YOUR questions and getting brutally honest about the habits that made (and almost broke) their careers in fixed ops.
Plus: a goosebumps moment as Cliff shares his son's role in the Venezuela boat operation. 🇺🇸
🔥 KEY TAKEAWAYS
- Address the original concern + additional needs in ONE call — never two - Use the Table of Contents technique to present the full picture - A degree without saddle time = no callback. Get on the front lines first - Leadership ≠ gender. It's about being effective and reading the room - Top performers ask questions. Low performers give the loudest advice - If you keep hitting the same wall, the wall isn't the problem
📞 GOT A QUESTION OF YOUR OWN? Call 833-3-ASK-SDR — we answer on the show!
#ServiceDriveRevolution #FixedOps #AutomotiveLeadership #ServiceManager #ServiceAdvisor #DealershipLife #CarBusiness #ChrisCollins #AutoIndustry #DealershipTraining #ServiceDirector #FixedOperations #AutomotiveCareers #DealerLife #AutoSales #ServiceDept
🛑 OnDemand Training For Huge Results : https://shorturl.at/j7J8u
🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Directors, and Dealership Owners — are you tired of spending a fortune on marketing just to fill your drive with one-time customers? Most dealerships focus on "customer acquisition" while their current database is leaking out the back door.
In this special "Coach Takeover" episode, our elite coaching team breaks down why retention is the only way to build a sustainable, high-profit service department.
In this episode of Service Drive Revolution (#355), we break down:
✅ Why the "welcome" in the drive is the most critical moment for long-term retention
✅ The psychology of why customers leave (and it's rarely about the price)
✅ Relationship building: How to move from being a "transactional" shop to a "relational" one
✅ The Sales Manager vs. Service Manager dynamic: Why sales experience can be a superpower in Fixed Ops
✅ How to handle hand-offs from management to advisors to build instant trust
✅ The "Top Golf" debate and the value of team culture behind the scenes
✅ Why "staying in the driveway" is a service manager's most important job
If your service department struggles with:
-
High customer churn and low repeat business
-
Advisors who treat every customer like a stranger
-
Managers who hide in their office instead of being in the drive
-
Low CSI scores despite "fixing it right the first time."
-
Or a lack of connection between your service and sales departments
This episode features insights from our entire coaching team to help you stop the bleeding and turn your service drive into a retention machine. The strength of your business isn't how many new customers you find, but how many you keep.
#FixedOps #ServiceManager #CustomerRetention #ChrisBulldogCollins #ServiceDriveRevolution #DealershipLife #AutomotiveLeadership #ServiceAdvisorTraining
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Directors, and Dealership Owners — your technicians are the heartbeat of your production, but most managers are losing them because they're playing by an outdated rulebook.
Motivation isn't just about the flat rate; it's about where you place your attention and how you show your team that they actually matter. In this conclusion to our technician motivation series, we reveal the final keys to building a shop that techs never want to leave.
In this episode of SDR #354, we break down: ✅ Why your "Attention" is the most valuable currency you have as a leader ✅ The "Boat Dealership" Fail: How bad AI and poor follow-up are killing sales in every industry ✅ Non-traditional ways to show technicians they are the priority ✅ Why "investment" isn't always about money—it's about the time you spend in the bays ✅ The "Gift that Keeps on Giving": Adam's latest truck saga and the lessons in maintenance ✅ A sneak peek at our upcoming "Coach Takeover" episodes ✅ How to signal to your team who is actually important in the dealership structure
If your service department struggles with: - Technicians feeling like an "afterthought" - Low engagement during shop meetings - Inconsistent production despite high pay plans - A lack of alignment between management and the shop floor - Or a culture where the best talent is looking for the exit This episode will give you the final pieces of the puzzle to transform your shop culture and drive long-term gross profit. The strength of your shop culture is determined by where you put your focus. #fixedops #ServiceManager #TechnicianMotivation #ChrisBulldogCollins #ShopCulture #ServiceDriveRevolution #AutoRepair #LeadershipTraining #TechnicianRetention 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Directors, and Dealership Leaders — your technicians are the engine of your business, but most managers are driving them into the ground without realizing it.
Most dealerships misunderstand what actually motivates a technician. They think it's only about the paycheck, but the highest-producing shops know that motivation is built on a foundation of respect, growth, and support.
In this episode of SDR #353, we break down:
✅ Why treating technicians like "numbers" is the fastest way to kill production ✅ The power of the 1-on-1 lunch: How to build actual relationships with your team ✅ How to build a "Career Path" that keeps technicians from looking for the exit ✅ Why you should be educating your techs on more than just technical skills ✅ The "Parts Dept" factor: How empathy and speed in parts drives tech motivation ✅ Chris's take on "Land Ownership" and why he's leaning Libertarian ✅ Adam's Turkey Hunting obsession (and the "Bearded Hen" mystery)
If your service department struggles with: - High technician turnover - Low morale and "clock-punching" mentalities - An "Us vs. Them" relationship between Service and Parts - Technicians who feel stagnant in their roles - Or a culture where techs feel undervalued
This episode will change the way you interact with your shop and give you a practical "recipe" for long-term retention. The strength of your shop culture determines the ceiling of your Fixed Ops profit.
#FixedOps #ServiceManager #TechnicianRetention #ChrisBulldogCollins #ShopCulture #ServiceDriveRevolution #AutoRepair #DealershipLife #ServiceAdvisor
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Want to work with the best? https://chriscollinsinc.com/careers/
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Directors, and Dealership Owners — the gap between the leaders and the laggards in our industry is about to become an abyss. Most dealerships are looking at AI as a "maybe later" project, but the early adopters are already creating an unfair advantage that saves thousands in marketing and streamlines production.
In this episode of SDR #352, we break down: ✅ The "Virtual Assistant" Fail: Why bad AI implementation is driving your customers away ✅ Critical takeaways from the TMC Conference: What the future of trucking and service looks like ✅ The "Igloo Cooler" Psychology: Why humanizing your tech matters more than you think ✅ Optimization of things that shouldn't exist: Are you perfecting a broken process? ✅ How AI is moving from "Chatbot" to "Predictive Maintenance" in the shop ✅ The Unfair Advantage: Why being early to AI will slash your marketing costs ✅ Preview: A sneak peek into non-traditional ways to motivate your technicians
If your service department struggles with: - Inconsistent customer communication - Bloated marketing budgets with diminishing returns - Resistance to new technology from your team - Or simply feeling overwhelmed by the "AI hype" This episode will cut through the noise and show you exactly where the industry is heading and how to stay ahead of the curve. The strength of your future production depends on the technology you embrace today. #FixedOps #ServiceManager #AIinAutomotive #ChrisBulldogCollins #TMC2026 #DealershipTechnology #ServiceDriveRevolution #futureofwork 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best Selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Directors, and dealership leaders — your service menu is either a silent profit killer or your biggest untapped gold mine.
Most dealerships treat their maintenance menu as an afterthought or a "loss leader" because they're afraid of being shopped. The truth? A properly structured menu can add $50,000 or more in monthly gross profit.
In this episode of SDR #351, we break down: ✅ The 6 essential tips for building a high-profit service menu ✅ Why "Loss Leaders" belong in your advertising, not on your maintenance menu ✅ How to work from "Cost Up" to protect your effective labor rate (ELR) ✅ Why most dealerships are wildly overpaying (or underpaying) for labor times ✅ The "Nails on the Freeway" analogy for understanding supply and demand ✅ How to stop treating symptoms and start fixing the "cause" in your shop
If your service department struggles with: - Low hours per repair order (HPRO) - Inconsistent maintenance sales - Technicians are complaining about menu pricing - Managers who don't know the true cost of parts and labor - Or a menu that hasn't been updated in years This episode will provide you with the exact "recipe" to turn your menu into a high-performance profit center. The strength of your menu determines the consistency of your Fixed Ops growth.
#FixedOps #ServiceManager #AutomotiveLeadership #ChrisBulldogCollins #ServiceMenu #DealershipProfit #ServiceDriveRevolution
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Want to work with the best? https://chriscollinsinc.com/careers/ 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Directors, and Advisors — the "No" is where the real sale begins. But most advisors are killing their gross profit with five specific, "dumb" responses that shut down the conversation forever.
In this episode of SDR #350, Chris, Hogi, and Adam break down the psychology of rejection and how to pivot like a pro. We also discuss off-season NFL training and why Hogi's pre-workout includes a cheeseburger.
In this episode, we break down: ✅ The 5 most common (and costly) mistakes advisors make after a customer says "no." ✅ Why "I understand" is often the worst thing you can say ✅ How to stay "genuinely curious" to keep the door open for future sales ✅ The difference between a "Hard No" and a "Not Right Now." ✅ Training like an NFL pro vs. working out at the local gym ✅ Why Dale Carnegie's "How to Win Friends and Influence People" is still the best service manual ever written ✅ The importance of connecting with people over simple product knowledge
If your service department struggles with:
-
Low closing ratios on recommended repairs
-
Advisors who give up the moment a customer hesitates
-
"Learned helplessness" in the service drive
-
Inconsistent customer retention
-
Or advisors who focus on the DMS instead of the human being in front of them
This episode will give your team the tools to handle rejection with confidence and turn more "no's" into "yes's." The success of your service drive is determined by what happens after the customer says no. #FixedOps #ServiceAdvisor #AutomotiveLeadership #ChrisBulldogCollins #SalesTraining #ServiceDriveRevolution #ServiceManager #dalecarnegie
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/
🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
What separates average service advisors from the ones who consistently write the most gross and deliver the best CSI? It's these 7 things that stand between you and absolutely crushing it as a Service Advisor! In this episode of SDR #349, Chris Collins and the team break down the 7 core traits of the highest-performing service advisors — the characteristics that drive more hours per RO, stronger customer trust, and long-term success in the dealership service drive.
If you're a:
• Service Advisor
• Service Manager
• Fixed Ops Director
• Dealer Principal T
his episode will show you what truly drives performance (and it's not product knowledge or objection handling).
We cover:
✔ Why intentional advisors outperform indifferent ones
✔ How top advisors control the customer experience
✔ The psychology behind building trust in the service drive
✔ Why emotional resilience matters more than sales tactics
✔ The difference between investigators and order-takers
✔ How high performers think about CSI, hours per RO, and gross
Most advisor training focuses on selling techniques. Top advisors focus on trust, ownership, and controlling the experience. Want better results in your service department? Start here. #ServiceAdvisor #ServiceDriveRevolution #FixedOps #AutomotiveManagement #DealershipTraining #ServiceManager #IncreaseGross #CSI #AutoIndustry #ServiceDepartment #ChrisBulldogCollins 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com
Dealership Owners, General Managers, and Service Leaders — your ability to fix a department is only as strong as the system you build. Most leaders misunderstand the hierarchy of a turnaround.
They believe "people" are the primary ingredient for success, but the truth is that a great system can survive mediocre people, while a bad system will run out of your best employees every time. In this episode of Service Drive Revolution (#348), we break down:
✅ Why "People" is actually the wrong answer when asked how to fix a department
✅ The "Fixer" Mentality: Telltale signs of a true production leader
✅ How to identify if your manager is a "ghost" or an intentional leader
✅ Lessons from the 2003 BMW technical nightmare and the value of a process-driven approach
✅ Why most leadership training is actually just "bad management" training
✅ The "Cleveland Browns" analogy: Why the situation (system) dictates the performance
✅ How to manage the "rate of change" within your team
If your service department struggles with: - Stagnant or declining gross profit - Advisors who are washing cars instead of selling - Low average hours per repair order - Managers who react to problems rather than prevent them - A culture where everyone "loves" the manager, but the shop is losing money This episode will challenge everything you've been told about "people-first" leadership and give you the recipe for a true departmental turnaround. The strength of your system determines the ceiling of your Fixed Ops production. #FixedOps #ServiceManager #AutomotiveLeadership #ChrisBulldogCollins #SystemsVsPeople #DealershipLife #ServiceDriveRevolution 🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best Selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Directors, and dealership leaders — your leadership style is either building a powerhouse or quietly sinking your department.
Most Service Managers struggle because they never truly leave the "technician" mindset behind. They manage by emotion instead of numbers, and they prioritize being liked over being a leader.
In this episode of Service Drive Evolution #347, Chris Collins, Hogi, and Adam break down the 9 critical reasons why Service Managers fail and how to pivot toward a mission-driven leadership style.
We also dive into the future of the industry, discussing our recent experiences with Waymo and Tesla's "Mad Max" self-driving tech—and what it means for the future of the service drive.
In this episode, we break down:
✅ Why "The Technician Mindset" is the #1 killer of management success
✅ How to manage by facts and figures, not by feelings
✅ The "Recipe for Success": Why process must always beat people
✅ How to set clear expectations that your team can actually follow
✅ Why playing it safe is the riskiest move a manager can make
✅ The truth about self-driving tech: Waymo vs. Tesla's latest chips
✅ How to move from "Maintenance Mode" to "Mission Mode"
If your service department struggles with: - Inconsistent performance and "rollercoaster" months - A culture of excuses instead of accountability - Lack of clear systems and processes - Managers who act like "glorified technicians" - Uncertainty about the future of automotive tech
This episode provides the blueprint to stop "playing it safe" and start winning in the service drive. The success of your department depends on your ability to lead, not just solve problems.
📌 Watch now to evaluate your management style and prepare for the future. 🔔 Subscribe for daily automotive service industry insights 📞 Got a question? Call 833-3-ASK-SDR 📚 Special deals on training: https://offers.chriscollinsinc.com
#ServiceDriveEvolution #ServiceManager #FixedOps #AutomotiveLeadership #TeslaFSD #Waymo #ChrisBulldogCollins #ServiceDepartment #dealershipsuccess
Service Managers, Fixed Ops Directors, and dealership leaders — this role can either explode your production or quietly destroy it.
Most dealerships misunderstand what a shop foreman in Fixed Ops is supposed to do. They treat the foreman like a master technician instead of a production leader.
In this episode of Service Drive Revolution (#346), we break down:
✅ What a shop foreman's REAL job is
✅ Why production drops when foremen think like technicians
✅ How daily flagged hours should be tracked
✅ The right way to handle dispatch and technician balance
✅ How to build shop culture through standards
✅ Why coaching beats solving problems for techs
✅ How leadership in the shop drives gross profit
If your service department struggles with: - Low technician productivity - Inconsistent efficiency - Poor shop culture - Lack of accountability - Or unclear production tracking This episode will change how you look at the shop foreman role.
The strength of your shop foreman determines the strength of your Fixed Ops department.
📌 Watch now and evaluate your leadership structure. 🔔 Subscribe for daily automotive service industry insights 📞 Got a question? Call 833-3-ASK-SDR 📚 Special deals on training: https://offers.chriscollonsinc.com
#FixedOps #ServiceManager #ShopForeman #DealershipLife #AutomotiveLeadership #ChrisBulldogCollins
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12
🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Directors, and Service Advisors — If your service department feels busy but results stay inconsistent, the issue probably isn't your people. It's your system.
In this episode of Service Drive Revolution #344, Chris Collins answers real questions from service managers and breaks down why broken Fixed Ops systems create advisor burnout, technician inefficiency, and customer frustration — even in dealerships with great employees.
This episode covers:
✅ Why good people fail inside bad systems
✅ How poor process design increases unapplied labor and stress
✅ Why convenience and ease drive customer retention
✅ How quick lube setups often hurt long-term profitability
✅ Why the real competition is anywhere customers can service their vehicle
✅ How service managers regain control by fixing systems first
If you're a service manager or advisor dealing with: - Constant chaos in the service drive - Missed opportunities and low retention - Inconsistent technician performance - High stress with little improvement
👉 This episode will change how you think about Fixed Ops systems and leadership.
#ServiceManager #FixedOps #DealershipService #CustomerExperience #ServiceDriveRevolution #ChrisBulldogCollins
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12
🛑 Best Selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Service Managers and Service Advisors — If you're dealing with angry customers, escalations, or CSI issues, the problem usually isn't the customer. It's the system behind the interaction.
In this episode of Service Drive Revolution #343, the conversation breaks down why most "difficult customers" in Fixed Ops are created by poor communication, unclear expectations, and weak leadership systems — and how service managers can fix it.
This episode covers:
✅ Why arguing with customers makes situations worse
✅ How poor communication creates unnecessary conflict
✅ The leadership skill of absorbing tension and defusing emotion
✅ How to trace customer complaints back to process failures
✅ Why intention matters more than being "right"
✅ How to turn upset customers into long-term loyal customers
If you're a service manager, service advisor, or Fixed Ops leader struggling with:
-
CSI problems
-
Customer escalations
-
Negative reviews
-
Advisor burnout
-
Constant complaints
👉 This episode will change how you approach customer conflict in the service drive. #ServiceManager #FixedOps #DealershipService
#CustomerExperience #ServiceDriveRevolution #ChrisBulldogCollins
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12
🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com
Everyone says they have a communication problem — but what if that's just the symptom?
In this episode of Service Drive Revolution #342, Chris Collins, Adam, and Hogi break down why most service departments don't actually suffer from poor communication… they suffer from broken systems, unclear expectations, and low standards.
From chaotic scheduling and overloaded advisors to uncontrolled waiters, missed callbacks, and "freelancing" employees, this conversation exposes the real reasons communication falls apart — and why training communication alone never fixes it.
You'll learn:
-
Why communication is an outcome, not a skill - How scheduling, appointment flow, and waiters silently destroy CSI
-
The power of putting customers on a track with clear expectations
-
Why logging, follow-up systems, and structure matter more than software
-
How leadership standards (or lack of them) define customer experience
-
Why what you allow becomes your department's identity
If you're a service manager, fixed ops leader, advisor, or dealer principal who's tired of chasing symptoms instead of results, this episode will change how you think about communication forever.
Because once the system is right — communication takes care of itself.
#FixedOps #ServiceManager #DealershipLeadership #AutomotiveLeadership #ServiceDriveRevolution #ChrisBulldogCollins
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12
🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Directors, and Dealership Leaders — If your service department feels busy but profits don't match the effort, the problem isn't your people. It's your leadership systems.
In this episode of Service Drive Revolution #341, the conversation breaks down the Fixed Ops leadership mistakes that quietly destroy productivity, inflate labor costs, and hold service departments back — even in strong markets.
This episode covers:
✅ Why leadership decisions matter more than market conditions
✅ How minimum performance standards lift technician productivity
✅ Why unapplied labor is a leadership problem, not a technician problem
✅ How tracking and visibility instantly change behavior
✅ Why systems outperform talent in the service department
✅ How to prepare your Fixed Ops operation for 2026 growth
If you're a service manager or advisor dealing with: - Inconsistent technician efficiency - Rising labor cost per hour - Unclear accountability - Strong sales with weak service profits.
👉 This episode will change how you think about leadership in the service drive.
#FixedOps #ServiceManager #DealershipLeadership #AutomotiveLeadership #ServiceDriveRevolution #ChrisBulldogCollins
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-minute discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12
🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com
Service Advisors Refusing Walkarounds? Scheduling Chaos? Customers Who Can't Afford Repairs?
In this episode of Service Drive Revolution, Chris Collins answers real, unfiltered questions straight from the service drive.
From why advisors resist walkarounds, to how to properly schedule service appointments, to what to do when customers can't afford diagnosed repairs, this episode is packed with practical leadership insight and real-world systems thinking.
🔥 Topics Covered in This Episode:
✅ Why service advisors push back on walkarounds (and how leadership creates that problem)
✅ How non-negotiable systems outperform "freelancing" advisors
✅ The Service Drive Judo philosophy: using customer momentum to create structure
✅ How top-performing dealerships enforce consistency and accountability
✅ Smart service scheduling strategies (when to stop booking appointments)
✅ Loading the shop early vs. booking to close
✅ Managing waiters without overwhelming advisors
✅ How to handle customers who can't afford repairs before diagnosis
✅ Why repair authorization upfront protects both the customer and the advisor
✅ The leadership lesson hidden inside system design
🧠 Key Leadership Insight: Bad systems ruin good people. Good systems help average performers perform above average.
This episode is a must-watch for: Service Managers Fixed Ops Directors Dealership Leaders Service Advisors Anyone responsible for customer experience and profitability in fixed operations
🛑 OnDemand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12
🛑 Best Selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Service Managers, Fixed Ops Leaders, and Dealership Executives — Why do some people and teams consistently outperform everyone else… while others stay stuck?
In this episode of Service Drive Revolution #339, Chris Collins and the team break down what elite leadership actually looks like — and why intentionality, preparation, and standards matter more than talent, location, or luck.
Using a surprising leadership case study (yes, even outside the automotive industry), this episode explores why the best performers: - Practice harder than everyone else - Prepare long before results are visible - Set expectations higher — and refuse to lower them - Build systems instead of relying on motivation - Create an experience focused on the customer, not themselves This conversation applies directly to service managers, advisors, directors, and Fixed Ops leaders who want: ✔ Better team buy-in ✔ More consistent performance ✔ Stronger culture and accountability ✔ Higher productivity without burnout
If you're tired of average results and excuses like "market conditions" or "staffing issues," this episode will challenge how you think about leadership — and what's actually possible in your service department. 👇 Watch now and rethink how you set goals, lead people, and build a winning operation.
Service Managers, Fixed Ops Directors, and Controllers — this is one of the most misunderstood numbers in your dealership.
Unapplied labor quietly destroys profitability, inflates your cost per hour, and masks the real performance of your service department. Most dealerships don't even realize how much money they're losing — because the problem is buried inside the financial statement.
In SDR #338, Chris Collins and the team break down why unapplied labor is often joked about as being "made by the devil" — and more importantly, how to fix it the right way.
In this episode, you'll learn:
✅ What unapplied labor really means (and what it is not)
✅ Where dealerships mistakenly hide unapplied labor on the financial statement
✅ Why cost per hour skyrocket even when the technician's pay hasn't changed
✅ How two-man lube teams and poor shop design increase unapplied time
✅ Why throwing more people at a problem usually makes Fixed Ops less profitable
✅ How to correctly track unapplied labor so you can actually fix it
✅ How systems, minimum standards, and accountability reduce waste
If your service department struggles with: - High labor cost per hour - Poor productivity - Inconsistent technician efficiency - Confusing financials - Or unexplained losses in Fixed Ops
👉 This episode will change how you look at your shop.
#UnappliedLabor #FixedOps #ServiceManager #DealershipTraining #ServiceDriveRevolution #ChrisBulldogCollins
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 30-minute discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12
🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com
🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12
Service Managers and Fixed Ops leaders — are you overlooking the easiest revenue in your entire service drive?
In SDR #337, Chris Collins and Christian break down the LOW-HANGING FRUIT in Fixed Ops that instantly boosts profit, customer experience, and team efficiency — without adding techs, buying software, or spending big money.
You'll learn the exact strategies that dealerships ignore every day, including:
✅ The simplest profit opportunity in every store: technician optimization
✅ The "Petting the Dog" method that creates unforgettable customer experiences
✅ How to increase revenue FAST using your existing customers
✅ Intelligent pricing — without racing competitors to the bottom
✅ How one body shop delivered world-class service (and what dealerships must copy)
✅ A system that multiplies net profit without increasing RO count
If you work in Fixed Ops, Service Management, or the Service Drive, this episode is packed with real tactics you can use today.
📌 Watch until the end — the fastest path to doubling your department's net profit is simpler than you think.
#FixedOps #ServiceDriveRevolution #ServiceManager #AutoService #DealershipLife #CustomerExperience #TechnicianLife #CarDealership #ServiceAdvisorTraining #ChrisBulldogCollins #AutoRepairBusiness
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 15-min discovery call for coaching that grows your profits: http://bit.ly/CCIschedule
🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com
Most people will make resolutions, download a new app, join a gym… and quit by January 15th. In this episode of SDR #336, Chris and Christian break down why goals fail — and reveal the intentional goal-setting process they've used for years to hit targets in business, leadership, and life.
This is the conversation every service leader needs before setting their 2026 goals.
Inside this episode, you'll learn: ✅ The #1 difference between novelty and intentionality — and why it decides who hits goals ✅ The truth about motivation: why most advisors and techs quit early ✅ How "fresh eyes" and outside coaching collapse your learning curve ✅ Why NOT hitting a goal is often harder than achieving it ✅ The real reason New Year's resolutions fall apart ✅ How to build accountability systems that force you to level up ✅ Why 2026 will disrupt Fixed Ops — and how to protect your career ✅ How partnership goals at home directly affect performance at the dealership ✅ The mindset shift that separates high-level leaders from victims of circumstance
Whether you're a Service Advisor, Service Manager, or Fixed Ops Director, this episode will show you EXACTLY how to create goals you'll actually hit — and how to build the systems that guarantee results.
If you want 2026 to be your breakthrough year, watch this episode from start to finish. Your future profits—and your future career—depend on it.
#FixedOps #ServiceManager #ServiceAdvisor #DealershipLife #AutoIndustry #GoalSetting #Leadership #ChrisCollins #ServiceDriveRevolution #TechnicianTraining #MechanicLife #MindsetMatters #AutomotiveTraining #DealershipManagement #ChrisBulldogCollins
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 15-minute discovery call for coaching that grows your profits: http://bit.ly/CCIschedule
🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com
Dealers, Service Managers, and Fixed Ops leaders: Are you frustrated with the direction of our industry? Do you feel like the people responsible for leading automotive into the future are asleep at the wheel?
In SDR #335, Chris Collins unleashes one of his most honest, unfiltered rants ever — and it's the conversation the industry needs but refuses to have.
If you've ever wondered why training is weak, why profitability is inconsistent, why NADA never changes, why techs aren't improving, why customer retention is declining, and why competitors like Tesla are stealing market share… this episode is a MUST-WATCH.
In this episode, Chris and Christian break down the uncomfortable truth: Our industry is crumbling because no one is taking responsibility — not the associations, not the manufacturers, and often not the dealers. This episode exposes what's REALLY broken, and what must happen to save automotive before it's too late.
#FixedOps #ServiceManager #DealershipLife #AutomotiveIndustry #ChrisCollins #ServiceDriveRevolution #AutoDealership #ServiceAdvisor #LeadershipDevelopment #NADA #AutomotiveTraining #ShopCulture #DealershipTraining #AutoIndustryProblems
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 15-minute discovery call for coaching that grows your profits: http://bit.ly/CCIschedule
🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com
Service Managers and Fixed Ops leaders: Are you losing control? If you're struggling with inconsistent productivity, low technician morale, and a shop where management has lost authority, you know the stakes are high. Your culture is toxic, and it's killing your business.
In this episode of SDR #334, Chris Collins and Christian deliver the essential 6-STEP BLUEPRINT for service managers ready to stop the chaos, regain authority, and rebuild a high-performance team. This process is tough, but it's the ultimate cheat code for leadership success.
This episode provides the actionable strategy to fix your shop's toughest problems, including:
✅ The counter-intuitive first step: Connect before you correct. Don't try to muscle your authority back.
✅ How hiring new blood immediately signals the end of the "old regime."
✅ Transforming chaos into "Law & Order" to boost tech productivity
✅ The surprising truth: Your "grumpy" techs crave approval and acceptance more than anyone.
✅ Using Gamification and the Daily Scoreboard for instant efficiency gains and accountability.
✅ Broadening your technicians' perspective by teaching them how a financial statement works.
If you are a leader dealing with a tough shop culture right now, watch this episode. Learning to fix this problem one time will be the single most valuable lesson of your management career.
#ToxicShopCulture #ServiceManager #TechnicianMorale #FixedOps #ServiceAdvisor #DealershipLife #AutoRepairShop #ShopProductivity #ChrisCollins #ServiceDriveRevolution #AutomotiveLeadership #TechRetention #DealershipTraining #shopculture
🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u
🛑 Book a free 15-minute. discovery call for coaching that grows your profits: http://bit.ly/CCIschedule
🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/
🛑 Got a question? Call us at 1-833-3-ASK-SDR
🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
What's really changed in the car dealership service drive—and what hasn't?
In this special roundtable edition of SDR #332, Chris Collins and the team break down decades of experience in Fixed Ops leadership, revealing the timeless lessons every service manager and advisor needs to know. From culture to communication, this episode uncovers why the fundamentals of great leadership haven't changed—even as technology, customer expectations, and CSI metrics evolve.
In this episode, you'll learn:
✅What's new (and what's not) in today's car dealership service drive
✅Why accountability and clarity still drive the best performance
✅How top-performing service departments build culture and consistency
✅Leadership takeaways from Top Dog 2025 and years of real dealership coaching
✅The #1 mindset that separates average service managers from great ones
Whether you've been in Fixed Ops for 20 years or you're just stepping into a management role, this roundtable gives you a clear roadmap for leading your team, improving culture, and mastering the service drive.
💬 What's changed most in your dealership over the years? Drop a comment below — we want to hear your take!
#serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins On-Demand Training for Huge Results - https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Your service department's biggest problem might not be your advisors, your techs, or your customers—it's your culture.
In episode #331 of SDR, Chris Collins and Coach Christian expose the top seven service department culture killers that are quietly destroying dealership performance, morale, and profitability.
If you're a Service Manager or Fixed Ops Director, you'll learn:
- Why unclear goals and weak leadership breed chaos
- How toxic and low performers destroy team morale
- Why most managers confuse effort with results
- How to rebuild your dealership culture from the ground up
Plus: hear Chris's hilarious (and painful) story of trying to get his own car serviced — and how that experience proves how broken many dealership systems really are.
Whether you run a high-volume store or a small service department, this episode will help you build the culture your team deserves — and your numbers demand.
#serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins
OnDemand Training FOn-Demandor Huge Results - https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
In SDR #330, Chris Collins, Christian Lafferty, and Hogi expose the 7 biggest pay-plan mistakes that cost dealerships money, motivation, and top talent.
From overcompensating mediocrity to confusing multi-page pay structures, this episode breaks down why most Service Advisor pay plans fail — and how to rebuild yours for higher performance, retention, and CSI.
You'll learn:
- Why rewarding average performance destroys culture
- The truth about "socialistic" pooled pay systems
- How to build pay plans that drive results, not resentment
- Why changing pay plans too often kills trust
- The one rule for paying on what advisors can control
Whether you're a Service Manager, Fixed Ops Director, or Dealer Principal, this episode gives you the blueprint for creating a pay plan that actually motivates — and keeps your best Advisors from leaving.
👉 Watch now and learn how top dealerships pay for performance, not problems.
Related episodes: SDR #325: Are You Ruining Your New Service Advisors? https://youtu.be/g4nCsfyp120
SDR #326: 7 Steps to Go from Service Manager to General Manager https://youtu.be/TDUHb3K7nH4
SDR #327: Are You Paying Your Technicians Enough? https://youtu.be/m4cqZLD3A7c
#serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins #ServiceAdvisor #FixedOps #AutomotiveTraining #DealershipManagement #ServiceDrive #CarDealership #AdvisorPayPlans #ChrisCollins #AutoService #TechnicianRetention #DealerLeadership #FixedOpsGrowth
On-Demand Training for Huge Results - https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
What's running your service department: feelings, or facts?
In this episode, #329, Chris, Christian, and Hogi break down what spells success in Fixed Operations. Here's a hint: it's not tradition, and it's not the blame game.
It's all about tracking the RIGHT numbers. It's like Moneyball; scouts were worried about intangibles like how a player looked, acted, or "felt," when all they needed to know was whether or not that guy got on base.
Tradition, vibes, and relationships can lie; numbers don't.
In this episode, you'll learn:
-
Advisor Pay Caps Kill Performance
-
How to hire techs that "get on base"
-
How to spot lies on a resume
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Which numbers you NEED to be tracking: profitability and CSI
-
Why challenges are an unfair advantage for your Service Department
-
The recipe for a winning system in ANY dealership.
If you're a Service Manager or Fixed Ops leader tired of turnover, inconsistent results, and frustrated advisors, this episode will change the way you run your department. 🔥 Facts over feelings. Metrics over ego. That's the Moneyball way to win in Fixed Ops.
#ServiceManager #ServiceAdvisor #FixedOps #DealershipLeadership #ServiceDrive #Moneyball
On-Demand Training for Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Why do good technicians and advisors leave—and what makes them stay?
In SDR #328, Chris Collins and Christian sit down with @clintpulver author of I Love It Here and the “Undercover Millennial,” who has interviewed over 11,000 employees undercover to find the truth about retention. Here’s what they discovered: it’s not just about money.
In this episode, you’ll learn:
-
Why employees quit managers, not jobs
-
The status interview every Service Manager should run before an exit interview
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How culture, mentorship, and recognition outperform pay raises
-
The leadership shift that turns churn into long-term loyalty
If you’re serious about keeping your best techs and advisors, this episode gives you the playbook.
#ServiceManager #FixedOps #TechnicianRetention #ServiceDrive #CarDealership #Leadership #EmployeeRetention
Are your technicians leaving for $2 more an hour—or is there a deeper reason?
In SDR #327, Chris & Christian break down why tech retention has less to do with pay plans and everything to do with leadership, systems, and culture. Most dealerships ask the wrong question: “Am I paying my techs enough?”
The real question is, “Have I built an environment where great techs want to stay?”
In this episode, you’ll discover: - Why weak Service Advisors are the #1 reason techs quit - How broken systems (lost keys, bad dispatch, weak processes) drive top performers out - The role Parts Departments play in technician retention - Why training and mentorship are non-negotiable for long-term success - How shop culture impacts CSI, retention, and customer-pay hours - Leadership lessons that prove: he or she who has the most techs, wins If you’re a Service Manager or Fixed Ops leader worried about turnover, flat ROs, and frustrated technicians, this episode is your blueprint for fixing the real problem—not just raising pay. 🔥 Build systems. Train advisors. Protect culture. That’s how you keep your best techs.
How do you make the leap from Service Manager to General Manager? In SDR #326, Chris & Christian lay out the 7 key steps every ambitious Fixed Ops leader needs to follow if they want to run the whole dealership. Most Service Managers get stuck because they only think about their department.
But the path to GM requires mastering leadership, profitability, culture, and dealership-wide strategy. In this episode, you’ll learn exactly what separates managers who stay in the service lane from those who rise to the top.
We also cover: - The mindset shift every Service Manager needs before becoming GM - Why controlling hours per RO and gross profit isn’t enough - How to think like an owner, not just a department head - The importance of recruiting, coaching, and culture-building daily - Industry news, leadership lessons, and Top Dog updates
Whether you’re just starting to think about your next step—or you’re actively gunning for the GM seat—this episode gives you a roadmap to get there.
If you want more than just survival in Fixed Ops… if you want to run the whole show… this is the playbook.
#ServiceManager #FixedOps #CarDealership #AutomotiveLeadership #ServiceDrive
OnDemand Training For Huge Results - https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
When is a new service advisor really ready? In SDR #325, Chris & Christian break down training timelines, feedback loops, and why rushing onboarding ruins more advisors than it helps.
Plus, industry updates on Ford recalls, Nissan’s struggles, and more. We also tackle one of the most common questions in the service drive: how long does it actually take to get a new service advisor up to speed? Is it 6 months? A year? Or is there no set timeline at all?
Chris & Christian also reveal why “one-size-fits-all” training doesn’t work—and how dealerships can create smarter onboarding systems that build confidence, boost CSI, and keep advisors around for the long haul.
We also cover:
-
Why there’s no universal timeline for training advisors
-
How feedback loops and gradual workload increases build lasting success
-
Leadership lessons on hosting, culture, and Top Dog Live prep
-
Industry news: Nissan plant closure, Ford F-150 recall, and rising brand loyalty
If you’re serious about building a high-performing service team—and want to avoid burning out new hires before they’re ready—you won’t want to miss this one.
#ServiceDriveRevolution #DealershipLife #AdvisorTraining #FixedOps #ChrisCollins #TopDogLive
Offers on Training and Books in Description Below ⬇⬇⬇
OnDemand Training For Huge Results - https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
In this episode of Service Drive Revolution, we dig into a hot-button topic in the service lane: what to do when customers say "NO!" Should advisors really be trained to overcome objections?
Or is that outdated sales tactic actually hurting CSI, retention, and long-term profitability? We share stories from real dealership experiences—including a Range Rover service visit—and reveal why the way most advisors are taught to handle a “no” is broken.
Instead of teaching advisors to push harder, we break down how to build trust, create "key-thrower" customers, and design systems that prevent objections in the first place.
We also cover:
✅ The big announcement for Top Dog Live (October 23–24 in Los Angeles, with Chris Voss (Never Split the Difference)
✅ Why alignments, inspections, and advisor write-up systems make or break customer trust
✅ Real talk on recalls, dealer inventory shortages, and the reality of $5,000 mirrors
✅ Why treating symptoms (like “overcoming objections”) will never fix your dealership’s real problems
If you’re serious about running a more profitable, customer-focused service drive—and want to stop losing customers because advisors are taught bad habits—you need to hear this one.
#ServiceDriveRevolution #DealershipLife #AdvisorTraining #CustomerExperience #ChrisCollins #TopDogLive #NeverSplitTheDifference
Offers on Training and Books in Description Below ⬇⬇⬇
OnDemand Training For Huge Results - https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Welcome to Service Drive Revolution – In this episode, we dig into a surprising topic: What does Canada do better than the U.S.? (Hint: it’s not poutine, but it could change the game for dealerships everywhere).
If you care about the industry, the country, and your job in the automotive world, you may want to watch this one! We also hop around from hilarious stories about giving away Jeeps and monster trucks, to serious insights on vocational training, technician shortages, and dealership teamwork – this episode is packed with both laughs and lessons.
We also cover:
✅ A cutting-edge new way of doing the news – live, raw, and tech-powered
✅ A discussion about our next potential Service & Parts Manager Challenge (think: Corvettes, teamwork, and big prizes)
✅ How technician shortages are reshaping the auto industry – and how Canada’s immigration system might hold the solution
✅ Classic debates: red cars, recalls, audio systems, and even Rolex vs Corvette as the ultimate prize If you’re in automotive service or just love cars and business strategy, this one’s for you.
#ServiceDriveRevolution #Leadership #DealershipLife #AutomotiveService #CorvetteChallenge #Canada #TechnicianShortage #ChrisCollins
Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
In this episode of Service Drive Revolution, Chris and Christian break down the hard truth behind why over 50% of service managers are turned over every year — and it’s not what you think.
From raw, personal stories of their most personal firings to a detailed breakdown of industry failures, broken leadership systems, and the lack of real mentorship… this episode will hit home for anyone in the Dealership world.
What you'll learn: The real reasons service managers get fired (not just gross profit) Why firing someone never gets easier — even when it’s necessary Christian’s emotional story about firing a close friend Chris’ first-ever firing… as a teenage head "Lot Lizard"
How dealerships are failing their managers with outdated systems The 9 big mistakes that cost great leaders their jobs How to fix the turnover crisis and lead with vision and empathy If you’ve ever laid awake the night before a termination… if you’ve questioned your own value in your role… if you're tired of being set up to fail — this episode is for you.
Want to break the cycle? Chris and Christian share proven leadership lessons that reduce turnover from 50% to under 5%. 👀 Also in this episode: Chris’ book-carrying system and “everyday carry” video plug Why customer experience is the ultimate marketing tool How to design a service department that feels like a Tesla diner
Explore more: Check out our “Books That Changed My Life” series on the Library channel!
OnDemand Training For Huge Results - https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
This week on Service Drive Revolution, we’re pulling back the curtain on what most will never see. Not theory. Not hype. But raw, real numbers that tell the story of who’s actually winning in fixed ops—and who’s pretending. Some are still stuck in the mindset that says, “That can’t happen in my market.” Others are taking informed action and making their way to the green line of success - rewriting what’s possible inside a single service drive.
We're not just talking performance—we're showing you how leaders behave differently. What they pay attention to. What they no longer tolerate. How they’ve stopped making excuses and started producing undeniable results that punch through market limitations and dealership folklore. And yes—some of the numbers you’ll hear will sound impossible. Until you realize… someone’s already doing it.
What we're going to ask fundamentally is: What do you believe about your team, your market, your potential—and is it helping you, or is it holding you hostage? We're going deep on what SPOP really represents in the DNA of a team.
We're unpacking the shift from “we can’t” to “we already did.” Plus, in classic SDR style—we’ll take a detour through jet skis, AI agendas, and maybe a few uncomfortable truths about recall math and legacy thinking. If you want to laugh, learn, and maybe have your entire standard of performance shattered—this one’s for you.
#servicedriverevolution #fixedops #servicemanager #serviceadvisor #servicedriverevolution #podcast #auto #autoindustry #ford #autoindustrynews
OnDemand Training For Huge Results: https://chriscollinsinc.com/op/ondemand-sales-page/
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can change your entire iutlook and get you on the green line of success. https://calendly.com/cci-schedule/15-minute-discovery-call
Got a question? Call us at 1-833-3-ASK-SDR
In this episode of Service Drive Revolution, Chris and Christian dive deep into one of the challenges facing Service Departments today: How do you take a Quick Lube Tech and grow them into a Master Tech?
This isn’t just theory—we’re talking real, actionable strategies that can transform your technician pipeline. You’ll walk away with at least 3–4 powerful ideas that can immediately be implemented in your service department to reduce turnover, improve training, and build your bench.
💡 What You’ll Learn: Why it’s the Summer of Fixed Ops and how to capitalize on increased driving and travel The importance of creating a clear career path for your entry-level techs How to design systems where form equals function Why mentoring and career mapping matter more than ever How European-style vocational education might inspire new technician development models The real reason many Quick Lube Techs quit within two years—and how to stop it Plus, hear Chris and Christian talk about: Their hilarious road trip habits (spoiler: one loves RVs, one doesn’t 🚐✈️) Which cities top their global travel lists 🌍 The Automotive News list ranking dealership groups by service & parts revenue Why leasing, EVs, and midlife crises are reshaping car buying behaviors
👉 Whether you're a service manager, GM, or Fixed Ops leader—this episode is for YOU.
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On this episode of Service Drive Revolution, Chris, Christian & Hogie talk with a very special guest - Dave. He's a Chris Collins Elite Member, lifelong automative industry veteran, and true leader in the industry! Dave shares his inspiring rise from Parts Manager to General Manager of a dealership and offers invaluable insights for Parts Managers, Service Advisors, Service Managers and all Fixed Operations staff aspiring to take their careers to the next level.
🔑 In this episode, we cover: How Dave overcame imposter syndrome to step into a leadership role. Why fixed ops professionals are perfectly positioned to become general managers. The surprising truth about why sales is easier than you think when transitioning from fixed ops. Misconceptions about the GM role and the realities of leadership. Practical advice for parts and service managers to think bigger and pursue their full potential. 🌟 Key Takeaways: Don’t let self-doubt hold you back—your skills in fixed ops are transferable! Leadership is about solving problems, building trust, and focusing on the customer experience. “Do it faster, don’t hold back!”—Dave’s advice for aspiring GMs. 📢 Plus, we dive into some wild LA stories (think Tesla shenanigans and road rage!) and share exciting news about a Philadelphia Catholic high school launching a technician training academy, supported by a $1M dealership donation.
🛠️ 👉 Want to learn how to break through limiting beliefs and lead like a pro? Watch now and get inspired! Don’t forget to subscribe and hit the bell icon
🔔 to stay updated with new episodes every day. #servicedriverevolution #serviceadvisor #serviceadvisorsuccess #autoindustry #automotivecoaching #serviceadvisor #servicemanager #fixedops #fixedoperations #chriscollinsinc
Ready to revolutionize your automotive shop with video inspections? They’re the hottest trend in the industry, but without a clear strategy, they can backfire. In this episode of Service Drive Revolution, Chris, Christian, and Hogi share the best way to make video inspections work for your shop—driving customer trust, technician buy-in, and serious growth.
Why watch? If you’re adding or refining video inspections, this is your must-see roadmap to success. Discover the 5 critical components that top-performing shops use to create consistent, trust-building videos that actually move the needle.
This isn’t guesswork—these insights come straight from our Elite coaching group, the best service managers in the country, backed by decades of real shop experience. Here’s what you’ll learn: How to train your techs to shine as on-camera communicators The secret to a standardized process for flawless consistency Proven ways to highlight the positive and build customer trust How to ditch tech jargon for clear, customer-friendly language Why honest inspections are non-negotiable—because fake data flops
📞 Got questions? Reach out at 833-3-ASK-SDR 🎓 Grab exclusive books and training at https://offers.chriscollinsinc.com 🔔 Subscribe and hit the bell to stay ahead with our latest tips! ❤️ The shops that dominate with video inspections are the ones who act with purpose and get ahead of the curve. If you’re ready to elevate your shop and win big, this video is your first step to getting it right. OnDemand Training For Huge Results - https://shorturl.at/j7J8u
Join us on Service Drive Revolution for an informative roundtable discussion about the NEXT impending crisis in the automotive industry! From tariffs to arranged marriages (yes, you read that right!), our expert panel—Chris and Christian, along with coaches Jean, Cliff, Hogie, Vicky, and Fairborz—dive into the challenges facing service departments and dealerships. We reflect on past crises like COVID, the 2008 recession, CDK outages, and even the Ford Pinto gas tank debacle, sharing lessons learned and strategies that separate the winners from the losers.
Discover why adaptability, mindset, and preparation are key to thriving in any storm, and how top performers turn challenges into opportunities. Plus, get a view into our upcoming quarterly virtual meeting, where we’ll cover hot topics like The Five Love Languages of Parts, Parts is from Venus, Service is from Mars, and Atomic Habits of the Service Department. Find out which session our panel is most excited about!
🔥 Key Takeaways: How successful dealers double down on what works during a crisis Why tariffs and rising costs could actually benefit service departments The power of creative solutions, like delivering pizzas to frontline workers Why the auto industry resists change—and how to break the cycle
📞 Have a question? Call 833-3-ASK-SDR and we’ll answer it on air!
🔔 Don’t miss a single episode—subscribe and hit the bell icon for daily uploads! #servicedriverevolution #autoindustry #crisismanagement #dealershipsuccess #automotiveservice #servicemanager #serviceadvisor This video is perfect for service
In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value! Key Takeaways: - Discover the critical role of mindset in driving performance across roles like technicians, managers, and advisors. - Learn about "locus of control" and how top performers take ownership while low performers make excuses. - Uncover telltale signs of high and low performers, from proactive communication to embracing coaching. - Hear real-world insights on turning stores around in just 90 days by making one pivotal choice. Grab a notepad and get ready to take notes! Whether you're a service manager, advisor, or technician, this episode is packed with actionable advice to elevate your performance and transform your service department. OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show.
💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The art of being extraordinary in customer service Lessons from our epic team trip to London
🇬🇧 (and how art, culture, and travel elevate business) What modern dealerships MUST do to scale sustainably The top 3 mistakes dealers are making right now Glenn's bold predictions for the 2025 auto market (hint: used car values might skyrocket again 👀) Why adapting with certainty is the most vital skill a leader can have in today’s wild world Oh, and a hilarious breakdown of NFL fandom, Raiders heartbreak, and Pete Carroll’s immortality 😂
🔧 Whether you're a GM, advisor, or dealership owner — this episode will get you fired up and thinking differently.
🎤 Featuring: Glenn Lundy – Husband to one, father to eight, and the mind behind one of the most progressive dealership coaching movements in North America.
🔥 PLUS: Chris and Christian break down industry headlines, the office birthday food marathon, and why Glenn's motivational grind at 5:30 AM is still legendary.
👇 Timestamps 00:00 – Intro + birthday weight gain 🍰 04:50 – Taking the team to London + leadership insights 13:00 – Glenn Lundy joins the show 16:00 – What separates top-performing dealerships 22:00 – The 3 biggest mistakes in auto retail today 26:00 – Why Glenn started Rise & Grind 30:00 – Glenn’s 2025 market predictions (this could change everything) 35:00 – Why service departments are still stuck in the past 38:00 – Virtual event preview: Leadership through adaptation 39:40 – Closing laughs + Raiders prayers
🙏 👉 Like this episode? Don’t forget to subscribe, hit the bell, and share it with your dealership team.
📞 Have a question for the show? Call us at 833-3-ASK-SDR and we might feature YOU in an upcoming episode!
🛠️ Want to level up your team with elite training & tools? Visit: https://www.chriscollinsinc.com
#ServiceDriveRevolution #GlennLundy #Leadership #DealershipTraining #AutoIndustry #RiseAndGrind #ChrisCollins #FixedOps #UsedCars #Motivation #Adaptability #CustomerExperience #BusinessGrowth #AutomotiveLeadership
Broadcasting Legend Jim Kozimor on Being Extraordinary, Steph Curry, and the Art of Storytelling | SDR Podcast
🎙️ In this episode of Service Drive Revolution, Chris and Christian sit down with 3-time Emmy-winning broadcaster Jim Kozimor, who has covered everything from the NBA and NFL to the Olympics and WNBA. We dive into the mindset and preparation behind elite performance, both in broadcasting and in the service drive—and why storytelling is the secret weapon to being extraordinary.
🔥 Plus, we talk about: Christian’s “Vegas shotgun wedding” 💍 A near-ER trip from sky-high blood pressure 💉 Why NBC requires even Mike Tirico to relearn storytelling before every Olympics
🎯 The surprising connection between Steph Curry, the Olympics, and your service department
👉 Don’t miss our April 24th client virtual coaching meeting!
🔒 Exclusive to coaching clients & OnDemand members
📅 Theme: The Art of Being Extraordinary
📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance.
📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode!
⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests.
#JimKozimor #ServiceDriveRevolution #StephCurry #OlympicsBroadcasting #CustomerExperience #Leadership #Storytelling #ChrisCollins #NBCSports #SDRPodcast
In this special edition of SDR, we're bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed "The Art of Being Extraordinary."
💡 Scott dives deep into: How creativity applies in high-stakes industries Working with Disney, Barney, and big-name artists His secret to “jingle sensibility” and making memorable moments Collaboration, leadership, and customer experience at the highest level
🎙️ PLUS: Chris and Christian rant hilariously about jet skis, dealership service fails, and why nobody wants to take their money — yes, it’s a thing.
🔥 If you're in the automotive or service industry, this episode is packed with laughs, insights, and ideas you can actually use to drive results (and avoid being ordinary).
👉 Don’t miss our April 24th virtual coaching meeting! 🔒 Exclusive to coaching clients & OnDemand members
📅 Theme: The Art of Being Extraordinary 🎤 Guest: Scott Erickson
📕 Grab the "I Am Leader" Book – A hybrid art + leadership book inspiring next-level performance.
📞 Got a question for the show? Call 833-3-ASK-SDR and we might answer it in the next episode!
⚡ Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
💰 Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
🔔 Subscribe & hit the bell so you never miss a moment: insights, training, and guests.
#Leadership #CustomerExperience #Creativity #ServiceDriveEvolution #ScottErickson #ChrisCollins #JetSkiRant #AutomotiveIndustry #DisneyMagic #BusinessCreativity #Podcast #GrammyProducer
0:00 - 10:00 Christian has high blood pressure
10:00 - 14:22 Dodgers World Series
14:22 - 17:00 News
17:00 - 27:00 Service and Parts Benchmarks for Profitability
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https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER:
https://iamleaderbook.com
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionable insights to elevate the customer experience and make lasting improvements. Tune in for advice that will not only boost your CSI but also strengthen customer loyalty across the board.
0:00 - 4:48 Chris buying a new car
4:48 - 8:16 Christian goes to Costco
8:16 - 10:55 Chris buying a new TV
10:55 - 16:18 Chris buying a new jet ski
16:18 - 19:26 Automotive News
19:26 - 24:23 How you can have incredible CSI
Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results -
https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab Chris' New Leadership Book I AM LEADER:
https://iamleaderbook.com
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
In this special episode of Service Drive Revolution, we dive into our highly anticipated annual event, Top Dog. This event brings together the brightest minds in the industry—service managers and advisors—for a deep-dive discussion on the future of fixed ops. It's a unique opportunity to share insights, strategies, and trends shaping the landscape of service departments. Alongside thought-provoking panels, we celebrate excellence by giving out prestigious awards to those who have made remarkable contributions. Whether you're looking to stay ahead of industry changes or just love seeing the best of the best recognized, this episode is one you won’t want to miss!
0:00 - 13:00 Intro and Chris Gets a Speeding Ticket
13:00 - 17:00 News
17:00 - 41:00 Top Dog 2024 Recap
Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results -
https://shorturl.at/j7J8u
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER:
https://iamleaderbook.com
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
This episode covers the key drivers that fuel dealership profitability, including revenue streams, cost control, and the integration of service departments with sales. They also explore real-world examples of how top dealerships are adapting to new market conditions and technology to stay competitive. Whether you're running a dealership or aspiring to lead one, this episode offers practical strategies for optimizing your business model in today’s rapidly evolving industry.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In Part 2 of our deep dive into The Dealership Business Model, Chris Collins and Christian Lafferty break down the critical elements that can make or break a dealership’s success. From streamlining operations to optimizing profitability, this episode explores how different departments – service, parts, and sales – contribute to the bigger picture. The hosts share actionable strategies to improve efficiency, increase customer retention, and boost the bottom line. Whether you're running a dealership or working in one, this episode is packed with insights that will help you understand and maximize your dealership's full potential. Don't miss it!
0:00 - 13:00 Intro and Chris's Best Customer Service Experience
13:00 - 19:00 Intentionally Creating an Experience
19:00 - 35:26 Systems in the dealership to use for a better experience.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
Chris Collins and Christian Lafferty tackle the age-old question: Can you teach an old dog new tricks? They explore how seasoned veterans in the automotive service industry can adapt to modern techniques and embrace new technologies. From rethinking traditional approaches to overcoming resistance to change, Chris and Christian break down practical strategies for staying competitive in an evolving market. Whether you're a long-time service manager or just looking for ways to innovate in your role, this episode provides actionable insights on how to stay relevant and keep growing.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In Part 1, we explore the foundational elements that shape how dealerships operate, from sales to service, and how each department contributes to the overall success of the business. Whether you're a seasoned dealership professional or just curious about the automotive industry, this episode breaks down the key components that drive profitability and long-term success in the dealership world. Tune in to gain valuable insights and strategies that can transform your approach to the business!
0:00 - 3:00 Introduction
3:00 - 6:00 New Office Dog
6:00 - 39:39 The Dealership Business Model Part 1
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
Chris Collins and Christian Lafferty dive into one of the most critical debates in service department management: Should you rely on a dispatcher or a shop foreman to run your operation efficiently? They discuss the pros and cons of each role, how these positions impact workflow, technician performance, and customer satisfaction. If you're looking to optimize your service department, this episode will give you valuable insights to make the right decision for your shop's success. Don't miss out on this crucial conversation!
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels.
#hospitality #unreasonable #willguidara Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this Q&A session, we dive into the challenges dealerships face when hiring car technicians during busy seasons only to downsize when demand slows down. Chris and Christian answer tough questions about seasonal hiring, managing technician layoffs, and how dealerships can better balance staffing needs without sacrificing service quality. Discover strategies to navigate the highs and lows of the service department's workflow while keeping your team motivated.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In today's episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty welcome BBQ pitmaster champion Harry Soo to explore an unconventional topic: "Will BBQ Make Your Service Department Better?" Join them as they dive into how the art of barbecue could inspire new ways to build team morale, enhance customer relationships, and even boost your dealership’s service department culture. With Harry's expertise in creating award-winning BBQ and his insights on the parallels between culinary mastery and business success, this episode is a must-watch for anyone looking to elevate their team's performance while adding a little flavor to the mix.
#harrysoo #bbqlovers #bbqchicken Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this video, we break down the most effective strategy for following up on declined work in your car dealership’s service department. Learn how to turn “no” into “yes” by building trust with your customers and increasing sales without feeling pushy. From the timing of your follow-ups to the best communication channels and tactics, this step-by-step guide will help you recover missed opportunities and boost your service department’s revenue. Don’t miss out on these expert tips that can help you drive growth and keep your customers coming back!
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
Welcome to Service Drive Revolution with your hosts Chris Collins and Christian Lafferty! In today's episode, they dive into a critical topic: What Your Dealership Is Worth. Whether you're thinking of selling, buying, or just curious about the current market, Chris and Christian break down how to assess the value of your dealership. From financial metrics to market trends, they'll guide you through the factors that influence dealership valuation. Tune in for expert insights and tips on maximizing your dealership’s worth in this ever-evolving industry!
0:00 - 11:48 Intro
11:48 - 16:53 News
16:53 - 38:01 What's your Dealership worth?
#marketingstrategy #automotivebusiness #serviceadvisortraining Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's Q & A, Chris and Christian dive into the ongoing debate of Automated Phone Systems vs. Human Interaction in customer service. Are automated systems helping businesses streamline operations, or are they driving customers away? We explore the pros and cons of each approach, real-life examples, and how both can impact your overall experience. Is it time to bring back more human contact, or is automation the future?
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty dive into the key strategies for transforming a service department into a profit powerhouse. From improving customer retention to optimizing labor efficiency, they break down the step-by-step process that can turn any service department around. Whether you’re struggling with profitability or looking to maximize your department’s potential, this episode provides actionable insights and proven techniques to help you hit your financial goals. Don’t miss this essential guide to making your service department a profit machine!
0:00 - 8:00 Intro
8:00 - 12:00 News
12:00 - 20:00 How a Service Department Becomes Profitable
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In this Drive By episode, Chris Collins tackles a question from an insurance adjuster considering a career switch to become a Service Advisor. Discover the key differences between these roles, including the shift from B2B to B2C interactions and learn why empathy and customer first mindset are crucial for success in the Service Drive. Chris and Christian offer valuable insights on the challenges and opportunities in transitioning to a Service Advisor role, highlighting the potential for higher earnings and the importance of adapting to a more emotionally demanding customer facing position. Whether you're considering a career change or looking to improve your Service Drive performance, this episode provides essential Service Advisor tips and career guidance.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In today's episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty dive into a critical issue affecting dealerships across the country—dealership pretax profit is down a staggering 33%! They’ll explore the factors contributing to this decline, from market pressures to internal inefficiencies, and discuss what dealership owners and managers can do to turn the tide. Tune in for actionable insights, expert opinions, and the latest industry trends that could help your dealership navigate these challenging times.
#automotiveindustry #automobile #dealership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
The industry is grappling with credit card fees in Service Drives. It's a challenge many are struggling to address effectively. In this Drive By, we explore a common hurdle: balancing costs with customer satisfaction. We cut through the confusion, offering insights on pricing strategies that work for both dealerships and customers. Learn about an approach that can help avoid awkward conversations and foster long term customer relationships. It's not about hiding costs, but about smart, transparent pricing that benefits everyone. Discover how to turn a common industry challenge into an opportunity for better customer service and improved profitability.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In this episode of the SDR podcast, we dive into a pressing question: Are car dealers ready to service a growing fleet of 14-year-old vehicles? With the average age of cars on the road steadily increasing, many owners are holding onto their vehicles longer than ever before. This trend presents both challenges and opportunities for car dealerships. We'll explore how dealers are adapting (or failing to adapt) to the rising demand for maintenance and repair services on older models. We'll discuss the implications for parts availability, technician expertise, and customer service, as well as the strategies some dealers are using to stay ahead. Join us as we investigate whether the industry is truly equipped to handle the aging automotive landscape.
#sunbit #usedcars #usedcarsforsale Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this Friday Drive By, Chris Collins tackles a crucial question about internal pricing that could revolutionize Dealership profitability. This episode delivers the truth about why discounting internal work is a profit killer. Chris explains why Service Departments need to stop being the Dealership's discount store. It's a must watch for anyone looking to boost their operation's bottom line.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln Millionaire
Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lQ
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
Welcome to Service Drive Revolution! Chris Collins sits down with coach Christian to craft a survival plan for the looming economic hurricane that could impact dealerships across the industry. As economic uncertainties brew on the horizon, Chris and Christian dive into practical strategies and actionable insights designed to help dealerships weather the storm. From optimizing service drives and enhancing customer retention to streamlining operations and fortifying financial health, this episode equips you with the tools you need to stay resilient and thrive despite the impending challenges.
#automotiveindustry #economics #serviceadvisortraining Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this Drive By episode, Chris Collins tackles a crucial question about balancing customer expectations with upselling opportunities. Discover how effective Service Advisor communication can lead to better maintenance sales, even when dealing with extended service times. Learn why honesty and a customer first approach are key to successful upselling in the Service Department. Chris shares insights on the importance of believing in maintenance and how to present it as a benefit to customers.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In this episode of SDR we explain how the principles of consistency, efficiency, and customer experience at McDonald's can be applied to enhance the service advisor role. Tune in to learn how the golden arches can guide you to service excellence!
#mcdonalds #fastfood #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Ever had a customer bash your brand over a repair? In this Drive By, we tackle the age old question: How do Service Advisors turn brand complaints into customer loyalty? Learn the art of reframing negative experiences, building rapport, and using analogies to soften the blow of unexpected repairs. Discover why making friends is more important than fixing cars, and how empathy can transform your customer service game. Whether you're a seasoned Service Advisor or new to the Fixed Ops world, this episode is packed with practical tips to boost your CSI and keep customers coming back even when things go wrong.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln Millionaire
Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
Wake up, Dealership owners! Your Service Department is bleeding money, and you might not even know it. In this episode of Service Drive Revolution, we're exposing the brutal truth about why most Service Managers are set up to fail from day one. We're talking financials, reverse engineering profits, and why your Fixed Ops might be the only thing keeping your Dealership alive in the coming years. Plus, we've got the inside scoop on which trucks mechanics say to avoid.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln Millionaire
Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgrou
p For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
Ever wonder why collision estimators and service advisors seem to play by different rules? In this Drive By episode, Chris Collins breaks down the crucial differences between these two automotive roles. Discover why collision shops replace parts that service departments might repair, and learn how insurance companies influence these decisions. Whether you're in Fixed Ops or body shop management, this insight could change how you approach customer service and profitability in your Dealership.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
Is your Service Department's focus on "culture" secretly sabotaging your success? In this eye opening episode of Service Drive Revolution, Chris Collins exposes the hard truth about what really drives high performing teams. Discover why prioritizing happiness over results could be your biggest mistake, and learn what true Dealership culture looks like. We're challenging everything you thought you knew about leadership in Fixed Ops. Watch now to find out if your "great culture" is actually holding you back from peak performance and profitability.
#culture #culturetransformation #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Is your Dealership AI ready? In this episode of Service Drive Revolution, Chris Collins explores how artificial intelligence is transforming the automotive service industry. From AI powered diagnostics to dynamic pricing strategies, we dive into the potential of this technology. Discover how AI could enhance your Technicians' skills, supercharge your Service Advisors, and unlock new marketing opportunities.
#artificialintelligence #automotiveindustry #ai 0-00 - 9:00 Intro 9:00 - 17:58 News 17:58 - 48:21 AI In Your Automotive Business Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this Drive By Q&A, Collins tackles the tricky topic of employee discounts at Dealerships. Should staff get special pricing on service, parts, and vehicles? Chris shares his philosophy on creating a culture where employees feel valued and connected to the brand they represent. Learn why the employee parking lot matters, how discounts can boost morale and sales, and where to draw the line to prevent abuse.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, we tackle the challenges faced by new Service Managers in Dealerships. Chris Collins and the team dive into the essential strategies for success, revealing why many new Managers struggle and what they should really focus on. We discuss the two key factors that truly matter in running a profitable Service Department, the importance of systems over individual talent, and why playing offense is crucial. Learn why understanding financials is critical, how to build a culture of accountability without losing your team's respect, and why aiming for your own full potential is the only way to truly succeed in this role.
newservicemanager #success #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this Drive By episode of Service Drive Revolution, Chris Collins tackles a crucial question about charging diagnosis fees when Service departments can't duplicate the customer’s concern and make a diagnosis. Discover how to balance customer satisfaction with fair compensation for your service team's time and effort.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In our latest Service Drive Revolution episode, we tackled a challenge many of us face daily: making selling easier in the Service Drive. We've all experienced that awkward moment trying to explain additional services to a customer while juggling multiple appointments. Our discussion did a deep dive into this reality, exploring how to build rapport before jumping into maintenance recommendations. Throughout the episode, we highlight five simple system focuses that set our Service Advisors up for success. It's not just about telling them to be proactive; it's about fostering an environment where proactivity thrives.
#automotiveindustry #sale #selling Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, we dive deep into the five most common mistakes Dealers make that could be costing their Service Departments big time. From misplaced priorities to outdated compensation models, we uncover the hidden pitfalls that many dealerships fall into. We also discuss current industry trends, including rising interest rates and their impact on car sales. If you're a Dealer Principal, General Manager, or Fixed Ops Leader, this episode reveals crucial insights that could transform your Dealership's performance.
serviceadvisor #automotiveindustry #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, we dive deep into the five most common mistakes Dealers make that could be costing their Service Departments big time. From misplaced priorities to outdated compensation models, we uncover the hidden pitfalls that many dealerships fall into. We also discuss current industry trends, including rising interest rates and their impact on car sales. If you're a Dealer Principal, General Manager, or Fixed Ops Leader, this episode reveals crucial insights that could transform your Dealership's performance.
0:00 - 10:00 July 4th Festivities
10:00 - 19:00 News
19:00 - 40:00 5 Mistakes Dealers Make
#serviceadvisor #automotiveindustry #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this week's Drive By, Chris Collins tackles a burning question: Can you become a successful Service Advisor without extensive automotive knowledge? Discover why people skills trump technical expertise in the Service Drive, and learn how to leverage your strengths to excel in this role. Whether you're considering a career change or looking to improve your Service Advisor skills, this episode offers invaluable insights into what really matters in the service department. Tune in for Chris's candid advice on navigating the path from novice to top performing Service Advisor.
#carparts #carskills #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Ever wonder why some Dealership Service Departments are flooded with top talent while others struggle to hire? In this episode of Service Drive Revolution, Chris Collins reveals the 5 key factors that make Techs and Advisors either flock to your shop or run for the hills. Are you unknowingly repelling top talent? Or worse, driving away your best team members? We're tackling the hot button issue of Dealership service recruitment head on. Whether you're a Service Manager, Advisor, or Dealership Owner, this episode could be the game changer you've been waiting for.
#hiringnow #hiringstrategy #serviceadvisor #servicewriter
0:00 - 11:38 New Leadership Book and Country Fun!
11:38 - 16:08 News
16:08 - 34:06 5 Reasons Techs and Advisors Will Come Work For You
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, Chris Collins unveils the secret to exceptional customer communication in the Service Drive. If you've ever struggled with keeping your customers informed and satisfied, this is a must-watch.Discover the common pitfalls that Advisors and Managers fall into when it comes to communication and learn how to avoid them. Chris shares real-world examples and practical strategies that you can implement immediately to take control of your conversations and boost customer loyalty.From setting expectations to building trust, this episode covers it all. You'll walk away with a newfound understanding of what it takes to be a master communicator in the Service Drive.
#CustomerCommunication #ServiceDrive #AutomotiveIndustry #CustomerSatisfaction #ServiceAdvisors
0:00 - 9:00 Jet Ski's and Moving to Vegas?
9:00 - 14:00 News
14:00 - 30:00 The Secrets To Good Customer Communication
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution Drive By, Chris Collins tackles the question of how to efficiently navigate service contracts in a Dealership Service Department. Discover strategies for streamlining the claims process, increasing Advisor and Technician efficiency, and minimizing the time spent on hold with warranty companies. Learn how dedicating an administrator to handle claims can help you process more contracts in less time, and find out how to build strong relationships with warranty providers to expedite the approval process. If you're looking to boost your service contract efficiency and keep your team focused on delivering top-notch service, this episode is a must-watch.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, Chris Collins reveals the secrets to building a Top Dog Service Team in your Dealership. Discover the key traits to look for when hiring Service Advisors and Technicians, and learn how to create a culture of excellence that fosters high performance. Chris shares his insights on the importance of focusing on outcomes, how Managers who aren't top performers themselves often struggle to attract and retain top talent, and the "mirror effect" that can hold Managers back from building a team of superstars. If you're tired of settling for mediocrity in your Service Department, this episode is a must-watch. #bestinshow #entrepreneur #entrepreneurship
0:00 - 8:00 Electronic License Plates and Video Inspections
8:00 - 15:00 News
15:00 - 31:00 Best In Show Hiring Practices
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq J
oin our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
You don’t want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today’s show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you’re nervous about starting the job or you’re an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you’re looking for.
What advice do you have for new Service Advisors? Or if you’ve just started, share your concerns in the comments down below! Don’t forget to like and subscribe.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels.
#hospitality #unreasonable #willguidara
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Drive By, Chris Collins and Christian answer a question from Josh, a young Service Advisor who has quickly progressed from express service to the main Service Drive at his Toyota dealership. Chris and Christian provide insights on how to successfully navigate this transition, emphasizing the importance of building relationships with customers, regardless of the type of service they require. They also discuss the challenges of a split floor system and offer advice on how Josh can continue to nurture the connections he's made with his express service customers. Tune in to learn valuable tips for express Service Advisors looking to take their skills to the next level in the main shop.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, Chris Collins explores the crucial difference between being a teacher and a preacher as a Service Manager, emphasizing the importance of adopting a teacher mindset for effective Service Manager training and creating a thriving, high performance team. Chris shares insights on the pitfalls of falling into the "preacher" trap and discusses practical strategies for becoming a true teacher, including focusing on fundamentals, creating systems for ongoing development, empowering your team to take ownership, and leading by example. This episode is packed with valuable tips and actionable advice to help Service Managers transform their management style and unlock their team's full potential.
0:00 - 3:50 Engagements and Getting Old
3:50 - 17:29 News
17:29 - 34:50 Be a Teacher, Not a Preacher
leadershipdevelopment #teacher #leadership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this week's Drive By episode of Service Drive Revolution, Chris Collins tackles a question from Travis, a Parts Manager at a Korean dealership in Canada. Travis asks how he can help drive parts sales and boost production in the Service Department, recognizing that the success of the Service Department is tied to his own success. Chris offers brand specific advice for Korean dealerships such as offering hose and belt accessory kits with engine replacements, as well as general tips like creating fun incentives and specials for the Service Department to sell accessories. He also suggests that Parts Managers can help Service Departments hire Technicians by leveraging their wholesale drivers. Tune in to learn more about how Parts Managers can rev up sales and drive profits in the Service Department.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - h
ttps://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, Chris Collins and Christian tackle the silent killer plaguing Service Departments: comebacks. Chris shares proven strategies to create a comeback free culture, starting with the hiring process and emphasizing accountability. By tracking comebacks, addressing them urgently, and using a scoring system, you can eliminate comebacks and boost customer loyalty, profits, and your reputation for quality. Don't miss this game changing information that could save your dealership thousands of dollars and countless headaches.
0:00 - 6:00 Chris and Family
6:00 - 14:00 Christian Engaged
14:00 - 33:30 Eliminate Comebacks
#servicemanagement #hiring #dealershipbusiness Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Drive By, Chris Collins tackles a question from a caller who recently acquired a few dealerships and is struggling with negativity from the staff. Chris shares his insights on how to handle this common issue, drawing from his experience with multiple dealership acquisitions. Learn strategies for overcoming resistance to change, building a positive culture, and getting your new team on board. If you're considering a dealership acquisition or facing similar challenges, this episode is a must watch!
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training -
https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
ttps://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops --
http://bit.ly/YTfixedopsgroup
For Independent Shop Owners --
http://bit.ly/YTRSOSgroup
Is technology hurting communication in your service department? In this episode of Service Drive Revolution, Chris Collins and Christian debate the impact of technology on building customer relationships and share insights on finding the right balance. Discover the pitfalls of over reliance on tech and learn practical tips to optimize your Service Department communication. Don't miss this engaging discussion!
#ServiceDepartmentCommunication #CustomerExperience #AutomotiveIndustryDiscounted
Offers for Training and Books in Description Below ⬇⬇⬇
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Drive-By, an anonymous Service Advisor calls in with a pressing question about being pressured by their Service Manager to commit warranty fraud. Chris Collins and Coach Christian discuss the prevalence of warranty fraud in the industry, potential consequences, and the importance of doing the right thing, even if it means losing revenue or parting ways with a client.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, Chris Collins and Coach Christian explore the controversial topic of video inspections and tablets in the Service Department. They discuss the common pitfalls and reveal how, when implemented correctly,video inspections can be a powerful tool for building trust, increasing efficiency, and driving sales. Tune in to learn the truth about video inspections and how to make them work for your business.
0:00 - 13:00 Christian's Huge Announcement
13:00 - 19:00 News
19:00 - 47:26 Are Video Inspections KILLING Your Service Sales?
#videoinspections #tablets #trust
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Drive By, Chris tackles a tough question from Michael in Arkansas about effective labor rate (ELR) and pricing concerns. Michael's shop recently raised their door rate, but Advisors are worried the price increase is causing them to lose customers. Chris digs into the root causes of customer loss and shares insights on how to navigate pricing while providing value. He also reveals the ideal ELR shops should aim for. Tune in to discover Chris' advice for Michael and learn how to approach pricing in your own shop.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Do you dread coming into work some days because of your Advisor's bad attitude? This common issue can spread negativity and tank profits quickly if left unaddressed. In this video, Chris Collins tackles the touchy topic head on of what to do when you don't like your Advisor's attitude. He shares key insights on eliminating bad attitudes through proactive management, hiring for hospitality, and creating a positive culture. You'll gain actionable tips on turning around negative energy to get your Service Department back on track to maximum morale and profits.
0:00 - 8:00 Chris Goes To The Hospital
8:00 - 13:00 News
13:00 - 28:00 Eliminating Negative Advisor Attitudes
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Drive By, a question comes in from Brian asking the best way to address long service delays at vehicle pickup. Chris and Christian explain why outlining challenges early and framing realistic timelines upfront is vital for an enjoyable customer experience down the road. Learn their tips for proactive communication, flexibility based on customer preferences, and exceeding expectations through the service process. Mastering advance notice and transparency allows advisors to grab hold of hurdles before they hurt CSI scores
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Things going downhill with your Service Managers? Chris and Christian deliver blunt advice for fixing—or replacing—an underperforming Service Manager. Learn the inside scoop on why a staggering 50% get replaced each year and the key reasons managers fail to deliver profits. Discover straightforward steps to get struggling Managers back on track through proper training and accountability. But don't wait too long to make the tough call if needed—act now before customer satisfaction and your bottom line take a big hit. This transparent talk tackles "fixing underperforming Service Managers" head on!
#autoshop #dealershipbusiness #cars
0:00 - 4:00 Chris is speaking at an event!
4:00 - 10:00 Christians new mouth device
10:00 - 30:00 What To Do When Your Service Manager Isn't Cutting It
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Managing automotive shop workloads while still advancing technician and service advisor skills poses a common struggle. In this Drive By episode, Chris Collins takes on two insightful questions -one on balancing tech training and capacity as staff shrinks, another on cementing advisor relationships during sales and vehicle walks. His answers touch on adding headcount, taking a long-term view of development, and orchestrating shop flow through defined processes and clear communication.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Wondering how to maximize mobile service revenue and profitability? Chris Collins draws on decades of dealership experience to break down the principles and strategies to make your Mobile Tech department a thriving profit center. Learn the vital keys around mindset, efficiency, commitment and creative pricing that separate the most successful mobile offerings. If you're leaving easy revenue on the table with your current mobile rollout, it's time to turn things around.
0:00 - 12:00 Should you only participate in events that you think you can win?
12:00 - 18:00 News
18:00 - 31:00 How to maximize your mobile service
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Service industry expert Chris Collins answers a question on the best approach for starting a new auto shop job. He provides insider tips on making a great first impression with empathy, listening, and being yourself. Chris explains why leading with positive energy and interest in others works better than misguided tough guy tactics. This video covers top first day advice for Service Techs, Service Writers, and any Dealership employees. Learn the right mindset to launch your automotive career.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris Collins pulls no punches exposing common myths around leadership training. He explains why most programs focus merely on gaining compliance and wielding managerial power over inspiring genuine, dedicated followership. Chris provides a rare insider perspective on the deeper personal inventory required for influential leadership centered on serving others. He explains the selfless mindset shift essential for leadership that produces real, transformational results by motivating people through purpose. This is a no-holds-barred wake-up call for those ready to dedicate themselves to the more difficult yet rewarding path of inspirational service-oriented leadership.
0:00 - 16:00 Christian Goes To The Dentist
16:00 - 24:00 Leadership in a nutshell
24:00 - 46:00 Most Leadership is Management Training
#leadership #leader #training
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Express lube upsells losing you profits? See why not lifting vehicles for full inspections allows Dealerships to get stuck leaving money on the table. Learn the right systems to balance convenience while driving more brake, alignment and maintenance business.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Do small but critical errors undermine your shop's bottom line? We outline the 9 biggest Service Advisor mistakes that secretly siphon away customer loyalty and revenue -as well as simple solutions to turn profits around fast.
0:00 - 6:00 Intro and Coffee Talk
6:00 - 15:00 News
15:00 - 29:36 9 Mistakes Service Advisors Make
#revenue #mistakes #dealership
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
A caller asked how to fill his Service bays now that his shop can diagnose and repair vehicles in a day when everyone else is weeks out. Chris Collins delivers smart marketing ideas to leverage this advantage and capture market share. Tune in for tactical ways this dealer can promote his unique same-day repair capability.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
As a Service Advisor, are you constantly getting objections and declined repair opportunities? It's likely not a product knowledge issue. Chris Collins shares foolproof tips for overcoming customer objections in Auto Service by building trust and clarity from the first interaction. Find out the key to capturing lost sales while earning lifelong, high-paying devotees to your Service Department.
0:00 - 3:00 Will Chris be at NADA?
3:00 - 10:00 News
10:00 - 17:00 Chris Collins Masterclass
17:00 - 30:00 Smash Customer Objections
#salestips #objections #servicemanagement
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
A caller asks Chris and Christian how to set up a pay plan for a power sports store. Customer service is a huge aspect of the business and it's good to always have bonuses for the advisor in situations of high CSI. Christian also discusses his desire to become a writer and Chris talks about his upcoming leadership book!
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Is an obsession over pumping up repair order volumes truly the answer for struggling service departments? Or does chasing car count before locking down capacity and infrastructure dig dealerships into an even deeper grave? Chris Collins confronts the realities around repair order count growth done the wrong way -and shares how to implement an RO strategy that skyrockets revenue WITHOUT creating massive dysfunction. Learn why most shops are booked out weeks in advance already, and how to improve baseline efficiency, Technician utilization, and customer loyalty BEFORE managers simply demand to "_________ harder" in a futile quest for more vehicles through the doors.
0:00 - 3:00 Intro and Jet Ski's
3:00 - 6:11 News
6:11 - 19:00 Is Repair Order Count Growth Killing or Saving Your Service Department? | SDR #278
- Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
- http://bit.ly/CCIschedule
- Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
- https://swiy.co/F-ln
- Millionaire Service Advisor also includes our 11-step Circle of Trust System:
- https://swiy.co/F-lq
- Join our Facebook Groups: For Fixed Ops --
- http://bit.ly/YTfixedopsgroup
- For Independent Shop Owners --
- http://bit.ly/YTRSOSgroup
A caller asks Chris and Christian for advice -should he leave his private auto group role to take over a bigger store at a public dealership chain? They break down key differences in career advancement, pay, corporate dysfunction, politics, job security, and more. Discover which ownership model best suits your skills and priorities before you jump to the "greener" grass.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
The growing Technician shortage means retention should be every shop’s TOP priority. Yet too many cling to failing strategies that compromise culture and loyalty. Forget the tiny raises and cash bribes! In this episode, Chris Collins reveals 3 counterintuitive approaches to make your BEST Technicians want to stay for the long run. Learn how to keep your A-team engaged, invested, and feeling like family despite the coming crisis. Implement these unexpected Technician retention strategies now before the talent drought hits!
#technician #retention #automotive Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Taking over as Service Manager for the first time and inheriting a department already in disarray? Get proven guidance to establish yourself as a leader, set clear expectations, and start transforming toxic culture into accountable results.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Feel like your Service Department chronically undermines growth despite your best efforts? Learn to break the code on frustrating red flags to pinpoint leadership gaps that allow inefficiencies, bottlenecks, and profit loss to persist. This episode of Service Drive Revolution connects the dots so you can finally rewrite the story.
0:00 - 3:35 Intro and Bodybuilding
3:35 - 7:45 News
7:45 - 26:44 What Does Your Dept. Say About You
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Taking the reins in an under performing Service Department? Get proven guidance to research then reshape toxic culture into accountable results in your first pivotal 90 days.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
High unapplied labor killing your Service Department's bottom line? We dig into the top causes allowing profit to slip away from inefficient guarantees to Advisor overflagging and more. Learn actionable ways to optimize shop processes and uncover revenue hiding in plain sight, on this episode of Service Drive Revolution.
0:00 - 2:00 Intro
2:00 - 6:00 Holidays
6:00 - 31:00 5 Ways to Fix High Unapplied Labor in Any Shop
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this Drive By episode, caller Josh asks for advice on curbing the recent trend of loop techs quitting at his dealership's service department. Chris and Christian provide tips like creating a detailed career progression plan to showcase advancement pathways, staying connected with tech alumni to learn reasons for departure, and ensuring your management approach attracts talent.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian share their bold predictions for 2024 across areas like the economy, politics, technology, and more specifically related to the automotive space. Will used car values tank? What does impending EV adoption look like? Is consolidation coming? Tune in as they peer into their crystal ball to forecast industry megatrends, business model shifts, economic turbulence and even baseball championship outcomes. Whether they prove prophetic or delusional, their sharp analysis provides plenty of thought-provoking talking points dealerships should consider when planning for the uncertain road ahead in 2024.
#2024 #autoindustry #economy 0:00 - 10:00 Trip To Las Vegas 10:00 - 20:00 News 20:00 - 27:00 Predictions For 2024 Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this Drive By episode, caller Jose asks for advice on positioning himself to take over as Service Director role when the incumbent eventually departs. Chris and Christian outline tips like actively raising your hand, asking the current Director to mentor you on business operations, and building relationships with leadership to groom yourself as the heir apparent vs. an external hire
Being promoted internally or recruited away as an incoming Service Manager feels full of potential...until the harsh realities of leadership hit. Chris Collins outlines the 5 most common yet catastrophic mistakes even high performers tend to make early on in new department leader roles -from failing to reinvent stale elements to constantly fighting fires without a strategic blueprint. Tune in for critical self-evaluations all rising stars should steer clear of should they wish to ascend to elite ranks through purposeful management excellence rather than plateau due to correctable pitfalls.
servicemanagement #newmanagertips #car Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this Drive By episode, caller Richard asks about differentiating responsibilities between a working shop foreman who still needs to log billable hours versus a non-working foreman focused just on overseeing the shop. Chris outlines expectations around time management, mentoring technicians, maximizing efficiency and more based on the foreman's required technician duties.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, Chris Collins reveals the key mindset and practical winter service sales strategies to drive increased revenue even when the weather outside gets frightful. Learn how thriving Service Managers view winter as a prime opportunity while struggling shops fall victim to the perceived sales slump. Implement proactive planning around marketing events, customer specials, and internal training incentives to make this your best winter season ever. The secret lies in shifting perspective to see the hidden potential during cold months. Turn frosty months into revenue on fire with the winter car sales strategies from industry veteran Chris Collins!
0:00 - 3:50 Coaching Group
3:50 - 19:00 Travel Adventures
19:00 - 32:00 How To Boost Sales In Winter
#winter #service #sales #strategies
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Hear Chris Collins' advice to a Shop Manager asking how to address customer worries about labor rates being higher than competitors. Learn why NOT to focus pricing talks on hourly rates. Discover how to frame your Service Team's true value. Call 8333 ASK SDR to get your own question answered, and come away with great swag!
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian uncover hard Service Department coaching truths in 2023 -who's really growing profits vs just revenue? Learn why accountability and efficiency training is fueling massive comebacks for many dealers while others waste money on partner promises. Discover which automotive headlines shaped strategies, including Tesla's takeover and the eroding "Little Three." Your service revival starts now with the coaching difference for ROI in 2024 and beyond.
#servicemanagement #bestof2023 #tesla 0:00 - 7:00 Chris's Horrible Time at The Chiefs Vs Raiders Game 7:00 - 13:00 Thanksgiving and Buying E-Bikes 13:00 - 19:00 Our Favorites of 2023 19:00 - 35:00 Biggest News of 2023 Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Drive By, a listener calls in asking how to progress from his current role into a Service Manager position. Chris and Christian suggest asking his own upper management for mentorship opportunities to shadow and learn while still proving his leadership abilities internally first. Tune in for transparent advice on leveraging coaching programs to prepare for management and leaning into the people side once opportunities arise.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In Episode 270 of Service Drive Revolution, Chris Collins and Christian reflect on the lessons they learned in 2023 with full vulnerability. They realize harboring too many passive assumptions and unchecked expectations of others led to repeated disappointment. Now with a more focused, intentional mindset centered on heightening personal accountability and goals for 2024, Chris and Christian model the kind of candid self-review required to drive success in a new year. Tune in to assess your own blind spots and join these transparent conversations about the revelations that will empower leaders and dealers in the year ahead.
#laautoshow #bestof2023 #servicemanagement
0:00 - 5:53 LA Auto Show
5:53 - 7:40 News
7:40 - 33:00 2023 Reflections
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Drive By, Chris Collins answers a caller’s question about how to excel as a Service Advisor just starting out. He shares the #1 key focus area for the first 90 days (constantly practicing and connecting with customers), along with emphasizing building relationships with Technicians. Chris explains how mentoring from Techs can help Advisors improve descriptions, presale inspections, and ultimately boost revenue through customer trust. He advises to not get discouraged by any negative attitudes in the shop, and to stay focused on over communicating with Technicians. Chris lays out a simple yet effective gameplan for new Advisors ramping up through consistent effort and resilience.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode, Chris and Christian dish out real talk on the ongoing rivalry between Parts and Service teams at many Dealerships. They share crazy stories they’ve witnessed behind the scenes and 3 key ideas to improve collaboration, communication, and understanding between these critical departments. It all comes down to empathy, inclusion, and mutually beneficial incentives when properly aligned. Chris even describes what to look for in Parts and Service Managers who “get it” and are willing to lead the charge in transforming toxic attitudes and culture. With some effort on both sides, it is possible for Parts and Service teams to work together as closely as best friends - and the entire Dealership benefits with revenue boosting teamwork.
0:00 - 13:00 Intro and Our New Youtube Channel
13:00 - 21:00 News
21:00 - 31:00 Can Parts and Service Be Friends
#servicemanagement #department #technician
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Feeling overwhelmed by the appointment overload at your dealership? Get pro tips from Chris Collins on how to handle having too many customers booked when you're short on Techs and capacity. Learn key phrases to set expectations up front, over-communication tactics, and specific examples of what Chris did in the same situation. Get strategies to mitigate the fallout of missed appointments due to no shows, bigger jobs, and call outs.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Want to keep your best Technicians around for the long haul? Chris Collins shares 5 simple tactics any shop can use to slash turnover and build a loyal, engaged team. Learn the keys to Technician retention like frequent small raises, recognition programs, unique perks, and more. Discover easy things you can start doing TODAY to make your Techs want to stay!
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Drive By, a question comes in from an Advisor who moved into an Internal Advisor role. Chris Collins shares his tips for success as an Internal Advisor. He explains how focusing on used car reconditioning turn times, PDI speed, and communication between departments leads to major dealership profits. Learn how to embrace the Internal Advisor role as a way to build critical skills that will make you a better Advisor in the long run.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Service Advisor motivation is crucial for any dealership's success. In this episode of SDR, Chris and Christian review viewer comments and feedback on recent episodes. They saw that topics like repair authorizations really fired people up! They dive deeper into the concerning trend of Advisors just going through the motions and doing the bare minimum. They discuss tactics for keeping your team engaged through relationship-building, advancement opportunities, public recognition, and more. Learn tips for motivating disengaged Service Advisors and driving higher performance. This video focuses on the importance of creating a positive Service Department culture that taps into Advisor’s passions.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Struggling to sell alignments at your dealership? In this episode of Drive-By, advisor newbie Cody asks Chris Collins how to boost alignment sales. Learn Chris’ pro tips for presenting alignments as a benefit versus a pushy up sell. Discover how building trust and relationships leads to alignment opportunities. Get simple strategies to recommend proper alignments and save customers money in the long run.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this episode of Service Drive Revolution, Chris Collins and the coaches sit down for a roundtable discussion on how to develop top performing Technicians. With the ongoing shortage, retaining and growing talent is more critical than ever. Learn essential tips like keeping repairs simple, maintaining a focused hustle, and staying positive under pressure. Discover strategies to set Technicians up for success through training, inspections, documentation, and communication. Take your automotive Technician training to the next level and build an A-player service team!
0:00 - 6:30 Fixing George Foremans Tesla
6:30 - 22:00 Working On Art Cars In Manhattan
22:00 - 51:00 How To Be A Top Performing Technician
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Should you charge a diagnosis fee or get a repair authorization? In this episode of the Drive-By, Chris Collins tackles a big question on the best way to handle unknown repairs. Learn why authorizations simplify things for the customer and tech. Discover how to quote repair costs upfront even when you're uncertain of the fix. Get Chris' pro tips for improving authorizations at your dealership Service Department.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Want to dominate on the Service Drive? In this episode, I’m joined by our top Coaches and together we reveal the 6 key traits of elite Advisors.Learn how all-stars think differently. Discover how to be insatiable, investigate issues, control the experience, and make maintenance sexy. This is your blueprint to transform your mindset and obliterate your performance goals. Unlock the secrets of the top 1% and take your skills to the next level!
0:00 - 10:00 The Harsh Truth of Being a Cowboys Fan
10:00 - 20:00 Cowboys VS Chargers at Sofi Stadium
20:00 - 51:00 Characteristics of Top Performing Service Advisors
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this week's Drive By episode, Chris Collins and guests tackle a question about improving technician and service advisor communication in the shop. With expert tips on lateral support, reducing dispatch layers, and more, you'll learn how to bridge the tech communication gap for a smoother service operation. Discover actionable strategies to get your techs and advisors on the same page so you can delight more customers and boost CSI.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Parts shortages can bring your shop to a grinding halt. In this episode, we break down actionable strategies to track down scarce parts and keep the cars moving. Learn how to leverage purchase discounts, scour the internet, and build a network to find that impossible-to-locate part. With some creative thinking, you can overcome the back order blues and take control of the parts supply chain.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In this week's Drive By, a caller asks how to handle an out-of-control situation with a sales manager pulling his car from the shop and getting side work done. We break down how to get control of the chaos and establish who's really in charge. With auto dealership management key to profitability, you can't have rogue employees calling the shots. Learn the right way to exert authority and whip your shop into shape.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week Christian grilled me on the behind-the-scenes stories of writing Irreplaceable Service Manager. Why did I hire a ghostwriter at first? How did I get the book published? Why is the Mr. X chapter so pivotal? I'm revealing the secrets and lessons learned from my book writing journey on this special episode of Service Drive Revolutiooon.
0:00 - 12:00 Intro and News
12:00 - 59:23 Secrets of The Irreplaceable Service Manager
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
#servicemanagement #car #writing
On today's drive by, Chris and Christian answer a question from someone who has the opportunity to move from advisor to Foreman. Before he can do it, he needs to prove that he can lead the techs. How can an advisor become more of a leader and advocate for technicians?
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Shop foremen are responsible for the servicing and repair of tools and equipment. They may supervise and coordinate the activities of various trades persons, apprentices, laborers, subcontractors and other construction workers. In smaller organizations, shop foremen may even do the service and repair work. Many technicians work their way up the ladder and become a shop foreman. Do you fit into this category? On today's episode, Chris and Christian explain the exact duties of the shop foreman and how to utilize the role properly.
0:00 - 15:00 Jokes and News
15:00 - 31:00 The Role Of The Shop Foreman
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
#technician #dealershiplife #automotiveengineering
Today's episode has two questions! The first comes from Willie and he's struggling with his aggressive service director and the guys have some great tips on how to manage that. The next question comes from Kurtis and he asks how to convince upper management to join our program.
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode, Chris and Christian talk about their adventure visiting Chris's mom and how Christian chose to say grace almost every night. They also discuss why your Service Advisor CSI isn't performing well.
0:00 - 19:00 Christian Says Grace and News
19:00 - 29:14 Why Your Service Advisor Customer Service Index Sucks
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian answer a question about the best metrics you can use in the service drive. Using a suitable system for your team can make or break you in the end. They also answer a question about technician comebacks! Dealing with technicians can be tricky and knowing how to navigate these difficult obstacles will pay off in the end.
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
#metrics #numbers #makemoney #technician
On this week's episode of Service Drive Revolution, we're happy to welcome Steve Johnson, a Major Account Director at Hireology. Steve works exclusively with automotive dealerships around the country, helping them put as much focus and care into hiring as they do with the customer experience. The statistics included in his latest report are staggering, so this chat was an eye-opener for us in a lot of ways. One of the most surprising stats is that 61% of applicants expect to be interviewed within 3 days of applying to a job. And on top of that, 47% of applicants will just outright ghost (go dark) on an employer if their expectations aren't met. Today's chat really shed some light on the priorities and behaviors of the modern automotive worker, and we highly recommend paying attention to what Steve has to say! If your dealership is looking to improve its hiring and onboarding processes, we recommend checking out Steve's report https://hireology.com/guides/the-automotive-employee/
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from Lance, who wants some advice on taking walk-ins. Lance has a standing policy of accepting every walk-in, and it's begun to bother some of his coworkers. We see walk-ins as a tremendous opportunity to make friends, and the tighter a spot they're in, the more grateful they'll be. If you turn them away they're not going to come back, and we do have a responsibility to the brand to make it easy for customers to get their cars serviced. The answer is always to take care of people. If you build in the right amount of room for these walk-ins, it's not a major inconvenience. If you have a call-in question, just dial up 1-833-3ASK-SDR and leave a voicemail!
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of Service Drive Revolution, Chris and Coach Christian talk about whether or not you should open your drive on Sundays. The fact of the matter is that a lot of dealerships will stay open on Saturdays, but they'll typically be half-days with a skeleton crews. They'll also only schedule basic maintenance appointments and turn away bigger jobs. And that's just not the way to maximize profit. If you go around to independent shops in town, Saturday and Sunday are the busiest days of the week. It's not difficult to figure out why! People have more availability on the weekends, and we need to cater to that. This doesn't mean that you need to work 7 days a week! It just means that we need to be strategic with how we schedule and have the right number of staff to make it work. Tune in for our full breakdown!
00:00 - 4:02 Chris and Christian Go To The Lake 4:02 - 6:16 Live Lecture Series 6:16 - 8:52 News 8:52 - 24:50 Should Your Service Department Be Open On Sunday
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
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This week we're doing some rapid-fire questions to get through a bunch of questions! Our first caller has just been offered a new job as a shop foreman and wants to know how to negotiate salary. Our recommendation is to use the following equation: Base + hours + CSI kicker. The next question: which customers should get loaners? We give him a little Loaner 101. Next up: How many tickets should your advisors write per day? With a ratio of 3 technicians to every 1 advisor, you'll want to make 10-11 appointments knowing that 2-3 walk-ins are going to come in. And lastly: how often should you update customers? Tune in to find out!
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of SDR, Chris and Coach Christian break down their tips for creating a profitable detail department within the dealership. Most stores treat their detail department as a necessary evil, not the profitable center it can and should be. One of the best things you can do is find a local detail supply company that provides training. First you can have them come in and train up your team, but you'll also want to steadily build that relationship so you can get quality supplies at a good rate. Big picture, you want to think about every expense you're incurring throughout the process. You should know exactly how much it costs you do detail a car. Watch the full episode for more insights!
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a manager who's looking for some better tracking processes in his shop. He wants to be able to see what advisors quotes on initial estimates and be able to compare those numbers to what was actually sold in the end. Chris and Christian offer up some different approaches to help increase accountability and transparency throughout the process.
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of Service Drive Revolution, Chris and Coach Christian welcome Zach Sorensen, a former MLB player who now works as the Mental Performance Coach for the Atlanta Braves. As Zach sees it, 80-90% of the game is mental, and talent is essentially a given at that level. That's why his primary focus has been helping players achieve the kind of mental toughness necessary for sustained success. One of his tactics revolves around the idea of visualization. He leads players through guided visualization exercises to help them relive successful, dominant moments so that they can access that headspace in tough moments on the field. Focusing on the process day after day is also a key part of Zach's program, which of course resonates with the Chris Collins team!
00:00 - 10:48 Leadership and News
10:48 - 35:50 Interview
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call comes from Peter, a Shop Foreman, who's looking to add some order to the chaos. He feels like he can never really plan a day or get ahead of it, and wants some advice. Chris' advice is that if your bathtub is overflowing, you need to turn off the faucet. You have to create a system so that waiters are processed in an efficient manner. Controlled chaos is still chaos, and you'll never be able to get ahead until you get your system in place.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of SDR, Chris and Coach Christian dive into the shiny new offering at Chris Collins inc: The Irreplaceable Service Manager Live Lecture Series. Every 2 weeks, Chris will dig into a chapter of his best-selling Service Manager guide. But this new live lecture series will be so much more than a rehash of the book! There's tons of stories from Chris' career that were too insane to print, and he wants to share them for the first time ever. And of course quite a bit has changed in the last 10 years, so we want to discuss those changes with service managers working in the industry today. PLUS, as subscribers you'll be able to ask Chris questions directly during each Q&A session. The first session is tomorrow, August 29th at 9 AM PST.
SIGN UP FOR The Irreplaceable Service Manager Live Lecture Series HERE: https://chriscollinsinc.com/checkout-irsm-live/
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http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://chriscollinsinc.com/op/get-80-the-book-that-shook-the-industry-copy-5/
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://chriscollinsinc.com/op/fast-advisor-training/
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
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This week's call-in question comes from Mischa, a relatively new Service Advisor who's looking for ways to cope with anxiety on the job. Chris' main advice is to focus on building relationships with your customers first and foremost. Remember that it's about them, not you. Christian explains it in similar terms: "It's about making your customers happy, not knowing everything." However you want to see it, it's important that you understand your role along those lines. And at the end of the day, there's really no substitute for hard work. Go in early, stay late. Educate yourself as much as you can. The more experience and knowledge you gather, the more confident you'll feel!
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://chriscollinsinc.com/op/get-80-the-book-that-shook-the-industry-copy-5/
Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://chriscollinsinc.com/op/fast-advisor-training/
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of SDR, Chris and Coach Christian break some of the many missed profit opportunities in car dealerships. Believe it or not, the aftermarket accessory market is worth $2 billion annually. The vast majority of that profit is made outside of the dealership, and today we want to strongly encourage you to consider ramping up your accessory capabilities in the drive. We recommend you find a niche and knock it out of the park. You could get really great at installing sound systems or personalizations like vinyl wraps and lights. You could tap into your customers' hobbies by offering bike racks and tow packages. The possibilities are endless.Tune in for our full rundown.
0:00 - 10:00 Intro and Fancy Dinner Adventure
10:00 - 12:33 News
12:33 - 22:45 Service and Parts Most Missed Profit Centers
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
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This week's call in question comes from a service manager who wants to figure out how to increase productivity and professionalism among his technicians and advisors. There's no miracle pill. It starts with you as the manager: you set the example. You have to ask yourself what you're willing to accept, and where you want to draw the line in the sand as far as behavior goes. And you want to have a payment plan in place that rewards exemplary performance. When it comes to productivity, you need to have a really dialed in, regimented system in place. Figure out how frequently your advisors should be writing RO's and the optimal workflow in the drive.
On this week's episode of SDR we talk about the similarity between Christian's weight loss journey and the process of getting a service department into shape. When you boil it down, the recipe is pretty similar in both scenarios. First you have to admit to yourself that you've let things get out of hand and come to terms with that reality. Then you need to set some goals, and get resources to help you stay on track. The biggest roadblock in both cases is your own mental frame, and it's crucially important that you get in the right mindset. Once you do, you'll see a pretty amazing ripple effect on the rest of your life. Once you fix your business, you'll start to fix other parts of your life the same way.
0:00 - 8:00 Intro & Morgan Wallen Concert
8:00 - 10:52 News
10:52 - 27:15 Getting Your Service and Parts Department In Shape
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a service manager who's managing two incredibly efficient technicians that sometimes fight over work. For starters, Chris and Christian recommend using automated dispatch to make things less personal. But you also want to help change your technicians' mindset; they're going to have days where they're heavy on warranty, they're gonna have days where they're doing all CP work. And you want to make sure that techs understand how pay fluctuates on a 30, 60, and 90 day periods. Chris tells a fantastic story from his advisor days to illustrate the importance of perception and mindset.
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http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of SDR, Chris and Coach Christian dig into some tell-tale signs of bad management in dealerships. If you're applying to work at a new store, there are several key questions you can ask to get a pulse on how they're running the joint. How many ROs are they writing every day? What's the advisor-to-tech ratio? We also always recommend that you sit in the waiting room for a while and watch the team work. That can be an incredibly eye-opening experience! Tune in for our full breakdown on the red flags you should look out for. Plus, we've got some exciting news in the auto industry to dig into as well.
0:00 - 7:37 Intro and Coaching Meeting In Dallas
7:37 - 12:50 News
12:50 - 21:37 Dealership Red Flags
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a Parts manager who's looking to get our take on customer-supplied parts. There is a bit of a give and take here. As Chris sees it, we shouldn't necessarily see this offer as an issue. There is an opportunity to make a friend here, and you do get to charge for the labor at the end of the day. But you do have to make things abundantly clear with the customer: we can put this part in for you, but we never diagnosed the car for you and we can't guarantee that your problem will be solved. Watch the full video for Chris and Christian's recommendations.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Warren Buffet had some interesting perspective to share at Berkshire Hathaway annual meeting this year. "I know where Apple's going to be in 5 to 10 years, but I have no idea where the automotive industry is going to be in 5 to 10 years." In many ways, he's right. There's a lot of uncertainty in car sales. The influence of Tesla's direct-to-consumer model cannot be understated. But what he failed to mention is how fixed operations will factor into the equation. There are 300 million cars on the road in the United States, and they're not going to disappear tomorrow. Service will become the star of the dealership, and in this episode, Chris explains how you can start preparing for this new reality.
0:00 - 15:00 Jet Ski Horror Story Part 2 & Christian's Vacation
15:00 - 23:00 News
23:00 - 32:00 Move Your Top Sales Person To The Service Department
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a manager who's trying to figure out how to make Saturday shifts work and getting some push-back from his team. Our recommendation is that if you're going to do Saturdays, you have to commit. Make it a full work day and have a technician who works Tuesday thru Saturday and make that their normal work week. You could also operate the entire shop on 4/10 shifts Monday thru Saturday. That means you have multiple techs on Monday to Thursday, as well as multiple techs on Wednesday thru Saturday.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This is a question we get all the time! There are different schools of thought and Chris and Christian have slightly varying takes. As Chris sees it, offering to pay CP time on warranty work isn't as good of a recruiting tool as you might think it is. Being able to pay $45/hour because you understand how to manipulate your ELR is much better. As Christian sees it, offering this perk can actually be a decent sign of creativity depending on your market/brand, because we want to do really good work regardless. So it can be a tool in your arsenal, but you're going to need to modify your ELR to make it work regardless. What do you think? Let us know in the comments!
0:00 - 6:40 Intro, Boot camp, Christian Weight Loss
6:40 - 8:50 News
8:50 - 17:00 Should Techs Get Paid Customer Paid Time For Warranty Work
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a service manager who's looking to set up an acquisition process for service vehicles. As Chris sees it, the most important factor here is going to be setting up a scenario where your service drive is 80% appointments, 20% drive-ins. This scenario is ideal for a lot of reasons, one of them being that you'll be able to better prepare for these trade-in opportunities. You're going to need dedicated salespeople to pre-write for these situations, and be on hand to transition it into a sale. Tune in for the full breakdown!
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Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of Service Drive Revolution, Chris and Coach Christian talk about the best pay plans for service advisors. A lot of the time when I ask managers about pay plans, they go "well...." and ramble on with a very convoluted response. Too often, pay plans are overly complicated for even experienced advisors to understand, and that's just not fair to anyone. Pay plans drive behavior, and that means that when advisors have a clear goal in mind, they're going to perform at a much higher level. Tune in for the full episode to get all of our tips and insight.
0:00 - 9:00 Intro & Jet Ski Horror Story
9:00 - 10:13 News
10:13 -20:00 The Best Advisor Pay plans
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from Mark, who's looking for some fun games to get his technicians engaged in the shop. There's tons of possibilities here and you have an opportunity to get as creative as you like. If your technicians are into poker, you can use a deck of cards. If they like football or basketball, you can get cheap sports gear from Walmart and make devise some games using what you have on deck. Keep trying new things! And remember to have fun with it...they're games after all!
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of Service Drive Revolution, Chris and Coach Christian talk about a few different strategies for engaging and connecting with your team. You're not only going to get better results in the short term, you're going to see higher employee retention in the long term. First and foremost, it's crucial to establish a universal system of communication across the dealership. Once the chain of communication is solid, you can focus on inspiring creativity, setting goals, hiring better, and creating deeper connections within your team overall.
0:00 - 13:07 Intro, Travel, Favorite Things About Our Company
13:07 - 14:55 News
14:55 - 32:00 How To Reduce Employee Turnover
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Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a high-performing service advisor named Taylor. She's been working for 2 years at a Hyundai dealership and she consistently gets the highest CSI and sales in the department. Taylor's issue is that the service manager she works under consistently undermines her decisions. Chris has a simple response to this question: Why don't you be the manager, Taylor? It sounds like a joke, but Chris is serious. Taylor is outperforming her manager, and she should apply to take over that job. She clearly has the work ethic to make it happen, and she shouldn't let anyone hold her back.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Why do so many people in the car business get divorced or get stuck in difficult marriages? It's a little too simple to blame marital struggles on the auto industry itself, the truth is that problems arise more from how we handle stress. Do you come home every day and complain endlessly to your spouse? If so, you're creating a strongly negative around your day-to-day life. Does your spouse complain about you working long hours? When you set up goals for the year with your partner, you have to upfront about the sacrifices that those goals will entail. Most marital issues stem from communication breakdown, so it's crucial to focus on how and when you talk to your partner.
Timestamps:
0:00 - 1:53 Intro and Opening
1:53 - 5:51 News
5:51 - 18:35 Maintaining Relationships In The Car Business
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a Manager who's struggling to hold his staff accountable when they under perform. Is it better to prune the tree and replace them? Or can you try to play to their strengths and use them strategically? Chris's advice is to ask yourself: How did we get in this situation? Chances are, there are tons of small things that your advisors aren't doing, and you've let that slide for far too long. You need to make those things non-negotiable. Set clear expectations of what's expected on every RO and every customer interaction and eliminate the grey area. Either your staff will step up to the challenge or they won't be up to snuff, but they'll know what's expected of them either way.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode, Chris and Christian discuss how to stay on top when business is booming. Being efficient and organized will make your life incredibly more simple at your automobile dealership. They also go over the news and talk about Christian's birthday.
0:00 - 4:04 Christian's Birthday
4:04 - 6:06 News
6:06 - 21:18 How To Stay On Top When Business Is Booming
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
0:00 - 4:04 Christian's Birthday
4:04 - 6:06 News
6:06 - 21:18 How To Stay On Top When Business Is Booming
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Today's call comes from a young man who is deciding whether or not he should further his career in the family car business. Chris and Christian provide some tips on what the correct path of action is.
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Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode, Chris and Christian talk about the best songs to play during your Monday morning shift meetings. Christian goes over the news and the topic of the day deals with communication. As a Service Advisor, it can be incredibly difficult to effectively communicate with your technician. Chris and Christian provide some awesome advice you can utilize to become closer with your technician and help the both of you make more money and help more customers.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Getting promoted is on everyone's mind and this week's question comes from a foreman who desperately wants to move up the ladder. Chris and Christian provide some great tips you can use to get that promotion you've always wanted.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of SDR, Chris and Coach Christian talk about managing a slow month in service. The biggest thing to understand is that when you're facing a slow month, realize that slow times give you an opportunity get more value per RO. Now is your time to practice the fundamentals. Petting the dog, checking history, inspecting. These are all the difference-makers than can and will increase your average per RO. Be sure to watch the full episode for more tips and tricks.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from an advisor who's looking to find a way to get people a bit more inspired in the service drive. He's noticing that often times when a customer comes in, the other advisors tend to get busy with "invisible tasks." Chris and Christian refer to this behavior as "using the escape hatch," and see it as a symptom of uninspired leadership. Chris recommends having a shift meeting every morning, playing some games to pick up the mood a little bit, and reminding the other advisors more frequently about your shared goal to collect customers.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of Service Drive Revolution, Chris and Christian explain the benefits that service managers have when it comes to going after GM roles. Chris's story is proof that it's more than possible to go from service manager to GM, and his main point in the episode is that service managers actually often have a significant leg up over salespeople. Good service managers have a firm grasp of how to pull the right levers to maximize efficiency and drive profit, and how sales and service can work in a symbiotic relationship to get a dealership to the next level. Tune in for the full breakdown!
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian answer a question from someone who is stuck in the fixed ops position. If you want to get promoted to a different sector of the dealership, it's important to integrate yourself into the business and make friends with everyone.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Hey everybody! Welcome to the big show! We had an AMAZING coaching meeting here in Los Angeles last week so we're taking a week off from recording episodes. This week, I want to visit one of my favorites, How To Become An Elite Service Manager. Whether your service managers are brand new or seasoned veterans, this episode has a great checklist of elite characteristics to look out for . Enjoy!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below: 1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule
Join our Facebook Groups: For Service Advisors -- https://bit.ly/3H83qeT For Service Managers -- https://bit.ly/3ZHjbBK For Dealers / General Managers -- http://bit.ly/3wgF7WJ For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Today's call-in question comes from a service advisor who first got promoted to manager of one brand, and then after 6 months, got promoted from managing one brand to managing three at the same time. She wants to know what she can do to ensure success in this new situation. Chris recommends focusing on putting profit to the bottom line, not just gross. Two big factors that will help her get there: customer retention and hiring great talent. Remember, if you have a question for Chris and Christian you can always call 1-833-3ASK-SDR and leave a voicemail, and we'll send you some SDR swag for your time!
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
When it comes to ensuring more business for the summer, the best tip we can give you is to plan ahead. But it's not necessarily too late to throw together some fun ideas. More than anything, you need to realize that people are going to be taking fun trips all summer long, whether it be weekend trips to theme parks, national parks, or cross-country vacations. Out-of-towners are bound to pass through your city, and your best best is to be ready for the business in case of breakdowns. The other piece of the puzzle is putting together exciting events to get locals on the drive.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
When you walk into a service department, you can tell if it's a well-run operation pretty quickly. If there's intentionality everywhere, and nothing is left to chance, you have a good dealership on your hands. But the outcome of those processes are the real key. Is the department in the green month-over-month? Are you hitting 50% net-to-gross? Are customers coming back? You can everything you need to know about how a dealership is doing by how the customer is treated. If you want your question featured on the show, just call in to 1-833-3ASK-SDR and leave us a voicemail.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of Service Drive Revolution, Chris and Christian discuss the top 10 reasons that your customers leave. Most of the time there’s no Dear John letter, no goodbye. You just never hear from them again. They’ve moved on to another store or independent shop and they’ll likely never come back. There’s a variety of reasons why, but at the end of the day it’s all about communication, setting expectations, sticking to the process.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a Service Manager who's looking to get a pulse on what Service Advisors can expect to make on the job, especially if they're the cream of the crop. As Chris and Christian explain, there's quite a bit of variance in salaries due to a number of factors. The most they've ever heard an advisor making? $400k. But that's the outlier. The average lies somewhere around $100K. Watch the full video for the breakdown.
Discounted Offers for Training and Books in Description Below ⬇⬇⬇
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of Service Drive Revolution, Chris and Christian pose the million dollar question: Is service training as valuable as sales training? It should go without saying that they're both in agreement on the answer. But why is service training just as valuable? Christian breaks it down pretty quickly: regardless of your industry, does it make sense to only offer employee training to half of your business? Especially when you take into account the profit potential in the service department, neglecting service training is especially damaging. Chris and Christian dive deep into the topic, cover some auto news, and catch up on the latest developments at Chris Collins Inc.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question is a great one: What are the pros and cons of working in an independent shop versus working for a dealership? There are definitely some perks to both options. If you're a technician at a dealership, you get to work on the same brand over and get really specialized in that way. Plus, you have a Parts department in-house to speed up the repair process. If you're an advisor in an independent shop, you'll naturally have lower volume and you'll be able to develop stronger relationships with your customers. Tune in for the full run-down of Pros and Cons. As always, if you have a question for Chris & Christian, you can call in at 1-833-3ASK-SDR.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of Service Drive Revolution, Chris and Christian talk about the buzzworthy Bud Light advertisement controversy. After Anheuser-Busch launched a marketing campaign featuring a transgender influencer named Dylan Mulvaney, many of the company’s customer base were outraged, and their stock took a major hit on the market. As Chris sees it, the campaign signalled a disregard for the brand’s core demographic by taking a stance in a political conversation when they would have been better off avoiding it completely. Remember, you can always tune into the show on Apple Podcast and Spotify when you’re on the go.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's question comes from the service manager of a high-volume Chevrolet dealership. He paints a picture that we're all-too-familiar with: the service advisor follows the process, the technician does everything right, but the customer is still unhappy. At the end of the day, we need to focus on effectively managing emotions, expectations, and communications with our customers. How the customer feels about the experience is ultimately the most important factor. It's time to review your communication process and figure out where things went wrong.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week's episode of Service Drive Revolution, Chris and Christian discuss the pros and cons of building a bench in the service drive. Constantly recruiting definitely has its challenges: it takes a lot of time and energy, it requires frequent strategic changes, and it does entail a lot of delegation of responsibility. But on the whole, the pros significantly outweigh the cons. By promoting from within, you show your team that they have a real future with the company, and inspire greater commitment and creativity in turn. As always, you can catch these full episodes on Spotify and Apple Podcasts.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a Service Manager who's looking to help the owner of the dealership understand profitability in the service drive. To get that information across, he wants to show the Owner one Hail Mary video. As Chris explains, there are a couple of great videos in our OnDemand platform that will do the trick. If you have a question for Chris and Christian, call into 1-833-3ASK-SDR and leave a voicemail to have it featured on the show.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
As the title suggest, this week’s episode of SDR focuses on service managers stepping in to do things that aren’t in their job description. It’s a topic we’ve seen discussed on social media a few times now, so we thought we’d weigh in. As Christian says in our chat: “a service manager stepping in to drive the shuttle when there’s literally nobody else available could be a nice symbolic gesture.” But when we hear about this kind of development happening in a dealership, we take it as a warning sign
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Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Our call-in question this week comes from a service advisor looking for some guidance on building healthy habits at work. He's struggling to push himself to work out, read books, and take care of himself on top of working the stressful lifestyle our industry often demands. Chris and Christian offer some tips on how to build a system for yourself in which mediocrity is not an option. And as Christian says, a helpful tactic can be tricking yourself into accountability in a variety of ways. If you'd like your question featured on the show, call into 1-833-3ASK-SDR and leave a voicemail.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week’s episode of Service Drive Revolution, Chris and Coach Christian talk about the difficulty of managing up the chain when your boss appears to be clueless. When this dynamic emerges in a professional situation, it's important to understand it more as a lack of understanding. More times than not, if you think your boss is clueless, the truth is more so that
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Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Our call-in question this week centers on the idea that in this industry, we tend to focus on the technician shortage most of the time. But with advisors burning out at an increasing rate, why is it that we don't ever talk about an advisor shortage? Chris' opinion on the matter is pretty simple: technicians take priority because without them, we wouldn't be able to get any work through the shop. Watch the full video for Chris' explanation, as well as Christian's two cents.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
The benefits to implementing AI in the service drive are fairly similar to those of implementing a kiosk system. An AI service advisor is never late, they never have outside factors influencing their work, and they could work a 24-hour shift if need be. Even more so, AI could implement a consistent process time and time again.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's question comes from Lindsay, who asks for some insight on the practice of using tiered subscription services in the drive as a way of owning customer retention. Chris hasn't seen much success with this practice, and believes that building those perks into your ELR is the superior method. By raising your rates slightly to account for things like lifetime oil changes, car washes, and loaners, you can set your dealership apart from the rest and offer these amazing perks without having the customer to sign up for what they see as an additional fee.
Thanks for calling in, Lindsay! Remember – if you call in with a question, we'll send you an SDR swag bag with some special goodies.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo
On this week’s episode of Service Drive Revolution, Chris and Coach Christian discuss the prospect of utilizing tablets and video inspections in the service drive. There are perks to using these technologies, that’s undeniable. It’s more a question of why a dealership is considering implementing them. The biggest benefit is that by using them, you’re setting a consistent process in place, and that’s really the overall goal. There are cheaper and potentially better processes to try out before resorting to these somewhat costly technologies. That being said, if your dealership is already performing at a high level, you may be in a good position to try it out.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Our call-in question this week comes from John, a manager in Washington. John's dealership has been doing well lately, but the owner of the store is rough with him regardless, and John can only take so much abuse. Chris and Christian recommend having a frank 1-on-1 conversation. John needs to be as transparent; it feels like no matter what he does, it's never good enough. The owner and the manager need to be on the same page and working towards the same goals, or else the issue will only get worse. Watch the full video for Chris' tips on framing the conversation.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo
A toxic performer is someone who outsells everyone else on the drive month after month, but creates a somewhat toxic or hostile work environment. They know they’re better than everyone else and they start to use that as equity. Over time, they start to manipulate others and intentionally use their privilege as a high performer to control work politics. Tune in for more on the subject and how to deal with it.
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Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question centers on the practice of selling service over phone or text when setting up a customer's next appointment. Chris and Christian both agree that it's always better to just get the person in the store before you start selling anything. There are a few key reasons, but the main idea is simple: don't set the advisor up for failure by promising anything beforehand. It's always better to just keep things simple and handle it in-store.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Join the Leaders’ Syndicate Facebook group today - https://bit.ly/3X5qXDo Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this week’s episode of Service Drive Revolution, Chris and Christian interview John Taylor, who started out as a porter when he was 17 and now owns his own Honda dealership outside of Detroit, Michigan. This week’s episode is a special one, especially for all of the pie-eyed service advisors out there with big dreams. John is a fantastic example of somebody who started at the bottom, made a plan for himself, and worked his way to the top.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
This week's call-in question comes from a service manager who needs some help communicating with his dealer and GM. They don't want to spend money on expanding the shop for a few years, but appointments are booked three weeks out and his techs are working efficiently. Chris and Christian suggest a few helpful tips to help him gain some leverage in the situation.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo
On this week’s episode of Service Drive Revolution, Chris and Christian discuss the 5 characteristics of high-quality technicians. Knowing what to look for when hiring technicians, and what questions to ask in a job interview, will save you a lot of time and money down the line. Obviously some technicians excel in different ways than others, but we think there are a handful of unifying qualities that all top techs have in common. Would you add another big one to the list? Let us know in the comments.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
First off, it's best to proactively start asking other managers in your region for the best advisors they've worked with. It's better to find someone with a proven track record than to grow a fresh one from scratch, so your best bet would be to relocate an advisor from a different store. When you do have to train newbies, it's best to do so in an environment full of seasoned professionals. Chris and Christian also offer some tips on the appropriate level for starting pay to offer as well.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In many cases, lack of motivation is the symptom of a deeper issue in your dealership. There’s only so much you can do to change someone who doesn’t want to change themselves. Chris speaks to the value in putting a system in place that helps prevent these situations down the line. You have to establish minimum requirements and then people will fall off or get on. And even more important, you have to create hiring requirements that set your business up for success. You need to bring in new talent who are already on the same page and motivated to win, otherwise you’ll just get stuck in the same predicament again and again.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
It's always better to find someone else in this situation. But if they're truly a sacred cow, there are a couple routes to take. One route is to just accept it. You can set your expectations and accept the situation for what it is so there's no surprises. It might be the path of least resistance. The other route is to go all in. Take them out to dinner, meet their spouse, and start building a real friendship with them. Understand that when people blame others for their failures, it's typically the result of low self-esteem. But if you can get them on your team, you may have a shot at changing these behaviors at the root.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo
In this week’s episode, Chris and Christian discuss the idea of obsession as a positive force in the workplace. The average person may not be completely obsessed with what they do, but that’s why they’re average. Obsession is the key to rising above…those who devote themselves to their work are almost guaranteed to achieve more. And that level of devotion can come off as obsession or tunnel-vision, but if the intention is in the right place, it’s actually an indicator of purpose and focus. Obsession is the catalyst for higher performance in the right context…when everyone is on the same page and focused on the same goal, the results are astounding.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian take a call-in question about dispatching work in the service drive. We personally don't condone hiring a dispatcher because adding another person tends to make your process less efficient. Chris likes to have the team leader or the advisors dispatch. Every advisor dispatches to their group of specific techs, and that focus helps them serve their customers better. Eventually electronic dispatch might get good enough, but it typically needs some human intervention.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Service Manager turnover is way too high in our industry, and so much of that unfortunate reality has to do with a crucial mistake in dealerships. SM’s are hardly ever given access to financials, and they’re told to chase after gross profit instead of net profit. In today’s episode, we want to break down the difference between the two, and why net profit is actually a much more valuable metric.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian answer a question from a Service Manager at a Volkswagen store about dealing with comebacks from techs. If your technicians are constantly getting comebacks, it's a sign that they may not be putting in enough quality care, and it might be time to hire someone new.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Knowing how to correctly manage your time can be crucial to your success. Whether you're scheduling lunch breaks or debating what time you should start work, time management is what separates winners from losers. The only way you can be serious about time management is to start out by being aware of your actions and being smart with your flow.
Whether you're Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
There comes a point where you get too overwhelmed with all of the RO''s that have been untouched on your desk. Thousands of dollars of parts sit in your parts department with no real destination. Knowing how to handle this difficult situation is crucial to the success of your automotive business and Chris gives a strong tip on how to navigate through this difficult situation.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode, Chris and Christian explain how to deal with angry customers. Its important to keep your cool in high temper situations. If you can make friends with a customer, they will come back more often than not and make you money in the long run.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris answers a question about taking your success to the next level in the service drive and how important it is not to settle for less. He also answers a question about an advisor struggling with their rude and young service manager.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Burnout is bound to happen. When working on something you love, it's hard to stray away from the prize, but what if it that happens? Working can be tiring and it's important to know how to deal with burnout.
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian answer a question about the culture of a dealership and how you should navigate your career in the automotive buisness. If you have a question, make sure to call our hotline and if your question gets answered on the show, you'll receive a swag bag full of goodies. Thanks for listening!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Service Advisors -- https://bit.ly/3H83qeT For Service Managers -- https://bit.ly/3ZHjbBK For Dealers / General Managers -- http://bit.ly/3wgF7WJ For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo
On this week’s episode, Chris and Coach Christian offer up 5 easy ways to tell if the tail is wagging the dog, so to speak. When you walk into a dealership, it’s pretty easy to tell if the system isn’t working properly. Advisors are running around, managers are putting out fires, and the phone just won’t stop ringing. Small problems start to snowball fast, and before you know it, your store is in chaos. CSI starts to dip and so does your efficiency. But if you keep an eye out for these 5 things, you can nip it in the bud.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian answer a question about an advisor who is at the top of their game but wants to take it another step further. Hitting a plateau is inevitable but how will you overcome it?
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian give an update on what's going on at Chris Collins INC. They also discuss our new Leadership Syndicate and how you can sign up to be apart of this giant leap for mankind. The topic of the day is about how you can make the most out of 2023.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian discuss Chris's post par tum depression. They also do an impressive impression of Joe Montana. Our question this week comes from a service advisor who struggles with their stubborn general manager.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian go over their New Year's resolutions, which includes Christian's pledge to heavily drink more tequila and mescal. They also talk about how to sell bigger jobs in the automotive world. It can be a daunting task when explaining the price of a job to a customer and Chris is here to help you navigate.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian answer a question about explaining prices to customers and Chris tries out his best southern accent. Also, a new listener explains how Christian caused him to get a speeding ticket.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian go over their favorite reads of the year. It's important to read multiple books a year, whether it's fiction or nonfiction, literature is a great way to ensure you always are gaing knowledge. What are some of your favorite books of the year? Let us know in the comments!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Motivating technicians can be tough. Especially today, when almost all service departments are packed to the brim with cars, our techs are more stressed than ever! But lucky for you, we’ve got the answer. Tune into this Drive By to hear what you need to know to have your techs smiling in no time!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian talk about the most useful episode's from this year. Not only did these episodes pull high numbers, the topics discussed were the most applicable in the service drive and the feedback we received was extremely positive. Going back to these episodes can be very rewarding because there may have been some important points you missed.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Chris and Christian discuss how low you can go with the labor rate so that everyone is getting a decent price.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
The number of good qualities when working as a Service Manger is important. Chris and Christian tell all about their adventures with coaches, plus Christian has an insane news story about Mohammed bin Salman Al Saud.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Having trouble figuring out how many bays you should have open as a technician? On today's Drive By, Chris and Christian answer a question about productivity in your automotive department and how to increase traffic even when you may be running low on techs. It's important to try new things and never stop improving or trying to make yourself better as a technician. What are some strategies you've learned that helped get more customers into the shop and move along at a healthy pace without feeling pressured or overworked? Let us know in the comments!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
We're back! Chris and Christian have returned from the depths to give you their lists for the top 5 takeaways from our annual Top Dog event. Some of these things may surprise you and some may be obvious. What was your favorite moment from Top Dog 2022?
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Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's drive by, Chris and Christian answer a question about how to dispatch work effectively without any costly mistakes. They also answer a question about getting promoted and answering tough questions when interviewing for a job or promotion.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
There's one thing every Service Advisor needs to succeed. On this SDR Rewind, Chris is joined by Jeremy & Christian to share what they can't live without as a Service Advisor.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris answers a question about making money on the internal part of the dealership. Sometimes it's easy to overlook the small details but when you pay attention to them, it can greatly increase the profit of your shop. The importance of cost control is something we can all learn more about and the grind never truly stops. Chris also answers a question from a Service Advisor struggling in her drive. He explains how to spend your time more wisely and not to focus on changing people's ambitions. What you need to focus on is better hiring. Maximizing your opportunity as a Service Advisor is extremely important if you want to get promoted.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's SDR Rewind, Chris explains his morning routine as a a millionaire service advisor. The choices we make in our first hours make us into the people we are in the workplace. Having a healthy mindset and clean routine help us become the best version of ourselves and this will show in all aspects of your life.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Today's Drive By Rewind is a classic. The right way to sell preventative maintenance. It's important to know how to sell preventative maintenance not just for higher profits, but how we can effectively make customers happy and not annoy them.
On Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode, Chris offers some insight on how you can increase ROI in your service department. If making more profits interests you, then this video will definitely be useful. What do you think of this list?
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Today's video is all jokes, We've put together some of Christian's best joke's from the past few months. Enjoy!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode of Service Drive Revolution, Chris and Coach Christian go over the rise in prices. Dealing with inflation can be tricky and challenging especially when it comes to translating these to your customers. Coming off as caring and understanding is crucial to your success and at Chris Collins INC, we're hear to make that process easier for you.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today’s drive by, Chris and Coach Christian talk about repair authorizations and diagnosis. This is a heavily debated topic inside the automotive industry, specifically the dealership world, and Service Advisors are just divided on what to do. Chris talks about how we can build customer trust when we give them the right service they are looking for. Figuring out what to say to your customers is the most important step in giving them the correct services they are looking for. As Service Advisors, Chris has his own opinions on selling diagnosis and getting repair authorizations, we want to know where you stand in this conversation.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
We'll see you very soon! Great things are coming.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
It’s time for the ultimate showdown between managers vs. leaders…
Chris and Coach Christian highlight the differences between a manager and a leader on this episode of Service Drive Revolution. They maintain that leadership encompasses two aspects of affecting the behaviors of others and assuming all responsibility. The two spin off this concept with a list of distinctions they found between the two based on their life and professional experiences! Watch the full episode to know all the differences between a manager and a leader.
What do you think is the key difference between a manager and a leader? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
It’s time for the ultimate showdown between managers vs. leaders…
Chris and Coach Christian highlight the differences between a manager and a leader on this episode of Service Drive Revolution. They maintain that leadership encompasses two aspects of affecting the behaviors of others and assuming all responsibility. The two spin off this concept with a list of distinctions they found between the two based on their life and professional experiences! Watch the full episode to know all the differences between a manager and a leader.
What do you think is the key difference between a manager and a leader? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Dying to know why the pay plan keeps changing?
Chris and Coach Christian unveil the various reasons as to why the pay plan keeps changing on this episode of Service Drive Revolution. They give four different explanations that could explain the changes you’ve been experiencing with your pay plan as a Service Advisor or Service Manager. Watch the full episode to learn what these four driving forces entail!
What do you think is the reason why the pay plan keeps changing? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Dying to know why the pay plan keeps changing?
Chris and Coach Christian unveil the various reasons as to why the pay plan keeps changing on this episode of Service Drive Revolution. They give four different explanations that could explain the changes you’ve been experiencing with your pay plan as a Service Advisor or Service Manager. Watch the full episode to learn what these four driving forces entail!
What do you think is the reason why the pay plan keeps changing? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
| What’s the best approach for establishing maintenance contracts? Listen in on today’s Drive By, as Chris tells you all you need to know for creating maintenance contracts and the best way to tackle this! Your contributions to your business and the way you communicate with your stakeholders certainly matter for creating this partnership. Watch the full Drive By to learn why. What do you think is the best way to look at maintenance contracts? Let us know in the comments down below! Don’t forget to like and subscribe! |
| What’s the best approach for establishing maintenance contracts? Listen in on today’s Drive By, as Chris tells you all you need to know for creating maintenance contracts and the best way to tackle this! Your contributions to your business and the way you communicate with your stakeholders certainly matter for creating this partnership. Watch the full Drive By to learn why. What do you think is the best way to look at maintenance contracts? Let us know in the comments down below! Don’t forget to like and subscribe! |
Get your tickets to Top Dog 2022 here: https://bit.ly/td22tickets
On this insightful episode of Service Drive Revolution, we welcome our very special guest, Andrew Bustamante, former covert CIA officer and CEO of EverydaySpy! Andrew Bustamante will be a speaker at Top Dog 2022, and this interview gives a glimpse of the value and wisdom he has to bring to the stage. Watch the full interview to learn more on Andrew Bustamante’s views and why he’s a commendable figure to speak at Top Dog!
Are you excited to meet Andrew Bustamante at Top Dog 2022? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Get your tickets to Top Dog 2022 here: https://bit.ly/td22tickets
On this insightful episode of Service Drive Revolution, we welcome our very special guest, Andrew Bustamante, former covert CIA officer and CEO of EverydaySpy! Andrew Bustamante will be a speaker at Top Dog 2022, and this interview gives a glimpse of the value and wisdom he has to bring to the stage. Watch the full interview to learn more on Andrew Bustamante’s views and why he’s a commendable figure to speak at Top Dog!
Are you excited to meet Andrew Bustamante at Top Dog 2022? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Stressed when comparing your performance to your more experienced teammates?
Tune into today’s Drive By, where Chris answers how you can be successful and shine as a new Service Advisor, even in comparison to your coworkers who have been serving for far longer. Overall, the length of time you serve is not indicative of your success or performance– it’s about the customer connections you make. Watch the full Drive By to find out why.
Do you feel belittled in working alongside long tenured service advisors? Let us know in the comments down below! Don’t forget to like & subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Stressed when comparing your performance to your more experienced teammates?
Tune into today’s Drive By, where Chris answers how you can be successful and shine as a new Service Advisor, even in comparison to your coworkers who have been serving for far longer. Overall, the length of time you serve is not indicative of your success or performance– it’s about the customer connections you make. Watch the full Drive By to find out why.
Do you feel belittled in working alongside long tenured service advisors? Let us know in the comments down below! Don’t forget to like & subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Get your tickets to Top Dog 2022 here: https://bit.ly/td22tickets
On this special episode of Service Drive Revolution, we welcome American TV personality, Dwayne Lee Chapman, more popularly known as, Dog The Bounty Hunter. Dog The Bounty Hunter will be a guest speaker at this year’s Top Dog 2022, and he has a lot to say about his wild experiences that offer impactful life lessons. Watch the full episode to know all about Dog, how he got to where he is today, and why he adds so much value as a speaker for Top Dog!
Are you excited to meet Dog The Bounty Hunter? Let us know in the comments down below! Don’t forget to like and subscribe!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Get your tickets to Top Dog 2022 here: https://bit.ly/td22tickets
On this special episode of Service Drive Revolution, we welcome American TV personality, Dwayne Lee Chapman, more popularly known as, Dog The Bounty Hunter. Dog The Bounty Hunter will be a guest speaker at this year’s Top Dog 2022, and he has a lot to say about his wild experiences that offer impactful life lessons. Watch the full episode to know all about Dog, how he got to where he is today, and why he adds so much value as a speaker for Top Dog!
Are you excited to meet Dog The Bounty Hunter? Let us know in the comments down below! Don’t forget to like and subscribe!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
| Listen in on this Drive By to get all the knowledge you need to be the best Service Manager you can be. Chris explains how the Service Manager role maintains a high turnover rate, because they are set up for failure by upper management. Watch the full Drive By to find out why and how mastering the financial and psychological spheres of this role will gear you towards Service Manager success! What do you think are the key attributes that all Service Managers share? Let us know in the comments down below! Don’t forget to like & subscribe. |
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
| Listen in on this Drive By to get all the knowledge you need to be the best Service Manager you can be. Chris explains how the Service Manager role maintains a high turnover rate, because they are set up for failure by upper management. Watch the full Drive By to find out why and how mastering the financial and psychological spheres of this role will gear you towards Service Manager success! What do you think are the key attributes that all Service Managers share? Let us know in the comments down below! Don’t forget to like & subscribe. |
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
| Click here to get your tickets to Top Dog 2022: https://bit.ly/td22tickets Chris and Dr. Anthony Klotz, organizational psychologist who coined “The Great Resignation,” attacks this question interview-style on this very special episode of Service Drive Revolution. Dr. Anthony Klotz will be a speaker at Top Dog 2022, so you’ll definitely want to stay tuned for what he has to say. Beyond our industry, Chris and Dr. Klotz address critical points in what our interview approach should be, acceptable turnover rates, how to create employee retention, and more concepts in regards to how we should manage and lead our teams. Watch the full episode to figure out the ideal approach for organizational leadership. What are your biggest pitfalls when it comes to leadership? Let us know in the comments down below! Don’t forget to like and subscribe. |
| Click here to get your tickets to Top Dog 2022: https://bit.ly/td22tickets Chris and Dr. Anthony Klotz, organizational psychologist who coined “The Great Resignation,” attacks this question interview-style on this very special episode of Service Drive Revolution. Dr. Anthony Klotz will be a speaker at Top Dog 2022, so you’ll definitely want to stay tuned for what he has to say. Beyond our industry, Chris and Dr. Klotz address critical points in what our interview approach should be, acceptable turnover rates, how to create employee retention, and more concepts in regards to how we should manage and lead our teams. Watch the full episode to figure out the ideal approach for organizational leadership. What are your biggest pitfalls when it comes to leadership? Let us know in the comments down below! Don’t forget to like and subscribe. |
Make sure you listen to this insightful Drive By, where Chris answers what you should include in a new facility– whether it is in general business or our industry itself. The first step is to consider the circle of life in contemplating the design of your facility. Watch the full clip to learn what the circle of life means and how it pertains to creating a valuable customer and employee environment.
What do you think is essential for designing a brand new service department? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Make sure you listen to this insightful Drive By, where Chris answers what you should include in a new facility– whether it is in general business or our industry itself. The first step is to consider the circle of life in contemplating the design of your facility. Watch the full clip to learn what the circle of life means and how it pertains to creating a valuable customer and employee environment.
What do you think is essential for designing a brand new service department? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
What’s preventing you from being really good at tires?
With winter just around the corner, it's time to get ready for tire season! Join Chris and Coach Christian on this episode of Service Drive Revolution, where they strategize different game plays you can use in your own dealership to be the winner of the tire game this year. The two discuss both good and bad examples of typical behaviors seen during tire season from dealerships in their experiences.
What’s your dealership’s strategy in response to the upcoming tire season? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
What’s preventing you from being really good at tires?
With winter just around the corner, it's time to get ready for tire season! Join Chris and Coach Christian on this episode of Service Drive Revolution, where they strategize different game plays you can use in your own dealership to be the winner of the tire game this year. The two discuss both good and bad examples of typical behaviors seen during tire season from dealerships in their experiences.
What’s your dealership’s strategy in response to the upcoming tire season? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this short Drive By, Chris and Coach Christian explain the different methods used to set up a labor matrix within the Dealer Management System! They banter and debate between using the “escalator” and finding the “sweet spot”— Watch the full clip to find out what these mean and how they’ll be useful for your DMS!
What method would you use to set up the ideal labor matrix? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this short Drive By, Chris and Coach Christian explain the different methods used to set up a labor matrix within the Dealer Management System! They banter and debate between using the “escalator” and finding the “sweet spot”— Watch the full clip to find out what these mean and how they’ll be useful for your DMS!
What method would you use to set up the ideal labor matrix? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
We have very special news to share on this extra long episode of Service Drive Revolution. Join Chris, Coach Christian, and Coach Cliff from our coaching program, as they officially announce the introduction of our newest podcast– Parts Hold! Learn how Parts Hold goes beyond serving our people in parts and why the parts department deserves its own community. On that note, Chris, Christian, and Cliff also provide seven reasons why the Parts Manager matters and how they’re essential to a successful service department.
Does your dealership prioritize the parts department as much as they should? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
We have very special news to share on this extra long episode of Service Drive Revolution. Join Chris, Coach Christian, and Coach Cliff from our coaching program, as they officially announce the introduction of our newest podcast– Parts Hold! Learn how Parts Hold goes beyond serving our people in parts and why the parts department deserves its own community. On that note, Chris, Christian, and Cliff also provide seven reasons why the Parts Manager matters and how they’re essential to a successful service department.
Does your dealership prioritize the parts department as much as they should? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Listen in to today’s Drive By, where Chris and Coach Christian provide tips and insight on how to reach your full potential and increase ELR as a Service Advisor. If you’re a Service Advisor and you feel like your dealership isn’t allowing you to be the best you can be or you want to know how to manage ELR from this perspective, then watch the full Drive By to get all the answers you need!
What do you think is important when looking at ELR from the advisor standpoint? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Listen in to today’s Drive By, where Chris and Coach Christian provide tips and insight on how to reach your full potential and increase ELR as a Service Advisor. If you’re a Service Advisor and you feel like your dealership isn’t allowing you to be the best you can be or you want to know how to manage ELR from this perspective, then watch the full Drive By to get all the answers you need!
What do you think is important when looking at ELR from the advisor standpoint? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Stuck on finding the best dealership to work for? Curious if yours is one of them?
Chris, Coach Christian, and special guest, Coach Cliff, from our coaching team provide all the answers you need on this week’s episode of Service Drive Revolution. Chris, Christian, and Cliff reveal the indicators that show which dealerships are the best to work for in your area. They share personal experiences from what they’ve seen while coaching. Watch the full episode to figure out what to look for and what you should ask in an interview (or yourself) in determining the best dealership to work for.
What do YOU think is the most important indicator of a good dealership to work for? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Stuck on finding the best dealership to work for? Curious if yours is one of them?
Chris, Coach Christian, and special guest, Coach Cliff, from our coaching team provide all the answers you need on this week’s episode of Service Drive Revolution. Chris, Christian, and Cliff reveal the indicators that show which dealerships are the best to work for in your area. They share personal experiences from what they’ve seen while coaching. Watch the full episode to figure out what to look for and what you should ask in an interview (or yourself) in determining the best dealership to work for.
What do YOU think is the most important indicator of a good dealership to work for? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
You don’t want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today’s show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you’re nervous about starting the job or you’re an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you’re looking for.
What advice do you have for new Service Advisors? Or if you’ve just started, share your concerns in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
You don’t want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today’s show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you’re nervous about starting the job or you’re an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you’re looking for.
What advice do you have for new Service Advisors? Or if you’ve just started, share your concerns in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Is your service drive understaffed in techs? You’re not alone.
Chris and Coach Christian detail the reasons why our industry is having such a hard time finding technicians to work in the service department. From deplorable working conditions to the negative stigma of the job itself, they reveal why today’s youth are uninterested in pursuing this career. This problem is going to worsen if we, as an industry, do nothing about it. Watch the full episode to learn about the solutions we can start implementing now in order to have a stable future for our technicians.
What have you done to recruit technicians and to prevent their turnover? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Tune into today’s Drive-By, as Chris and Coach Christian provide all the tools you need to set up your shop foreman for success. Whether you’re looking into increasing productivity in your service drive as the actual foreman or you’re curious as to how you should manage and pay one, listen in to find the solutions you need.
What’s your payplan for your foreman? Or if you’re a foreman yourself, do you think you’re fairly compensated? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Tune into today’s Drive-By, as Chris and Coach Christian provide all the tools you need to set up your shop foreman for success. Whether you’re looking into increasing productivity in your service drive as the actual foreman or you’re curious as to how you should manage and pay one, listen in to find the solutions you need.
What’s your payplan for your foreman? Or if you’re a foreman yourself, do you think you’re fairly compensated? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Do you have a high turnover with your Service Advisors?
Chris and Coach Christian delve into the reasons why Service Advisors hate their job. Being in the most stressful positions, Service Advisors have a high turnover rate due to the high stress and their working environment. Figure out how you can make your Service Advisors want to stay.
What else do you think adds to the stress of being a Service Advisor? Let us know in the comments down below! Don’t forget to like and subscribe.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
| Chris and Coach Christian address your concerns and issues with recruiting and managing qualified Service Advisors and leading as a Service Manager. Find out how you can use your payplan to your advantage as a Service Advisor. Or learn how you can manage your team effectively as a Service Manager. Watch the full Drive By to see how you can lead and succeed in your dealership. How do you manage your priorities and lead your team in the service department? Let us know in the comments down below! Don’t forget to like this video and subscribe! |
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
| Chris and Coach Christian address your concerns and issues with recruiting and managing qualified Service Advisors and leading as a Service Manager. Find out how you can use your payplan to your advantage as a Service Advisor. Or learn how you can manage your team effectively as a Service Manager. Watch the full Drive By to see how you can lead and succeed in your dealership. How do you manage your priorities and lead your team in the service department? Let us know in the comments down below! Don’t forget to like this video and subscribe! |
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
| |
Chris and Coach Christian discuss how the business model for the service department will change in the future as more competitors enter the EV market. Service departments must revolutionize their current methods for customer loyalty and retention in order to adapt to the changing needs of their customers and to keep those customers for life. From Tesla to local repair shops, recent innovations refine the conventional business model to include subscription-like policies for boosting customer retention and loyalty.
Don’t forget to like this video & comment down below your ideas on how your service department can benefit from its policies!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
How do you stay positive and manage your finances as a Service Advisor who earns income based on commission? On today’s Drive By episode, Chris and Coach Christian address your fears of starting a new career path as a Service Advisor paid on commission. Going the commission route becomes nerve-wrecking for many, but it doesn’t have to be.
Remember to like this video and drop a comment down below on what you were most afraid of when you started out as a Service Advisor!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
We have a special guest on today's episode of Service Drive Revolution! It's David Meltzer. Author, of "Game-Time Decision Making: High-Scoring Business Strategies from the Biggest Names in Sports".
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
We have a special guest on today's episode of Service Drive Revolution! It's David Meltzer. Author, of "Game-Time Decision Making: High-Scoring Business Strategies from the Biggest Names in Sports".
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris and Coach Christian answer a question from a gentleman asking what to expect when he starts his first job as a Service Advisor. It's definitely something that isn't taught in school and Chris offers some advice on how to navigate the sometimes confusing and intimidating world of the automotive industry.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris and Coach Christian answer a question from a gentleman asking what to expect when he starts his first job as a Service Advisor. It's definitely something that isn't taught in school and Chris offers some advice on how to navigate the sometimes confusing and intimidating world of the automotive industry.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode of Service Drive Revolution, Chris and Coach Christian discuss the different reasons Service Managers get fired. Our past video had much feedback so we'd love to hear your experiences. Have you ever had issues with a Service Manger?
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris and Coach Christian help a Service Advisor who struggles with their manager. It's important to focus on yourself and improving what you have power with rather than wasting time on something you can't change and expecting different results.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris and Coach Christian help a Service Advisor who struggles with their manager. It's important to focus on yourself and improving what you have power with rather than wasting time on something you can't change and expecting different results.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
How much should you get paid as a Service Advisor? This is a question that most of us are always wondering. Chris and Coach Christian have a lot of experience in the service industry and they're here to make sure you're getting paid fairly. What do you think is an acceptable salary for a Service Advisor?
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
It's especially hard connecting with customers in a world of revolving door mentalities. Chris and Christian discuss the different strategies you can take to approach the issue of connecting with customers and getting them to come back for repeat service.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
It's especially hard connecting with customers in a world of revolving door mentalities. Chris and Christian discuss the different strategies you can take to approach the issue of connecting with customers and getting them to come back for repeat service.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode, Chris and Coach Christian discuss the many different types of Service Advisors. Which one are you?
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Today, Chris and Coach Christian give an update on the new building and discuss how expensive A/C is. They also answer a question about certain percentages in the world of Service Advisors and Service Managers. The boys also answer a question about delegating time and how different internal and external tasks should be handled.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode, Christian details his horrible experience at a dealership and Chris gives some tips on how they could've done things different to bring Christian back. If you want to consistently have recurring customers, it's important to build trust and rapport with your customers.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Today, Chris and Coach Christian go over three questions that deal with different parts of the car dealership. Christian also shows off his new tan and the boys talk about their travel plans. That and more on this Friday's Drive By.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode, Chris and Christian have a very special guest. Rob grew up in the automotive industry in Canada and started out as a young lube tech. The lessons he teaches here are things we can all implement in our careers even if you like to have fun and party. The shift from technician to manager can be a daunting task but Rob proves there's always a way with hard work and determination.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's drive by, Chris and Coach Christian help an advisor who struggles with his other advisors customer service skills. It's important to contact your customers daily if you want to see them coming back in the future. The next question also has to do with communication but in a slightly different manner. His techs have trouble communicating with the customers and will fold at the slightest objection. Knowing how to communicate with your customers will make you money and make your customers want to come back in the future.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Have you ever wondered why you're not making more money in your Service Drive? Chris and Coach Christian's list of reasons may be the answer to all the problems you've faced. When it come to diagnosing a problem, sometimes it's hard to even realize there's a problem in the first place. This list may be the wake up call you need to start fresh and start making more money.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By Chris and Coach Christian answer a call about an update on a Service Advisor who called in a few weeks ago explaining his fellow Service Advisor's failure rate. They also answer a question and help someone at a Honda dealership decide whether he should work for an express advisor or not.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Dealership Marketing isn't easy. Especially today where marking online is constantly changing. Chris and Coach Christian are marketing wizards and their invaluable advice will help you hire the right people, bring in the right customers, and increase your RO count.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule
Got a question? Call us at 1-833-3-ASK-SDR
Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris and Coach Christian detail what it's like for Service Advisors and their teammates to work together. It's good to have some push-pull in your dealership but working together and staying team oriented will make your customers happy and profits high.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today’s episode of Service Drive Revolution, we’re going to discuss ways service advisors can overcome sales objections. While you can’t avoid them, you can learn how to overcome them effectively, and how to turn a ‘no’ into a ‘yes’. By creating a controlled connection with our customer, we will be able to overcome sales objections more often.
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Today is a special day! It's our very own Coach Christian's birthday! Chris discusses his annoyance with Christian's choice of birthday lunch and offers some advise on getting old. They answer a question about moving into a new environment. Every automotive dealer is different and when the time comes to switch to a new one, there are different paths you can take and deciding which one is best for you can be a hard decision. They also answer a question about Pre-Approved maintenance and how to navigate that.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode of Service Drive Revolution, Chris and Coach Christian discuss whether or not technicians should be getting paid hourly. We're used to technicians getting a flat rate but sometimes that's not enough. The different point of views Chris and Christian give will hopefully stir the pot in your mind on whether your techs are getting paid fairly. What do you think about techs getting paid hourly? How do your technicians get paid at your shop? Let us know in the comments! Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On day's Drive By, we have two technicians looking for some help. Getting promoted can be an interesting and daunting task. It's good to set goals and work hard but sometimes it can get repetitive and a new raise can be the deciding factor of whether to pursue your goals and dreams. If you're wondering how to make that jump to a manager position, you need to know the correct path and learn every aspect of your automotive dealership. What Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Today's episode of Service Drive Revolution is unlike anything you've seen before. You may know Chris Collins from his expertise on Service Advisor walk arounds and helping businesses make more money, but who is Chris Collins? Today, Christian asks Chris some hard hitting questions, cracking the egg and peeling back the bulldog persona Chris is known for. It's our last episode in the building and it's time to move onto bigger and better things. How long have you been following our journey? Are there any memories of Chris that you'd like to share? We'd love to hear! Thank you so much for joining us on this journey. Without you, none of this would be possible.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's Drive By, Chris and Coach Christian dive deep into the world of parts. They help a Service Advisor who longs to shift to the parts world and Chris gives some tips on how to transition smoothly. Financials and the price of parts is an essential thing to know and that will help the transition run a lot more smoothly. How often parts are requested and which ones are the most popular is another good thing to learn when moving to parts. Have you made the switch to parts from service? How was the transition for you?
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's episode of Service Drive Revolution Chris and Christian discuss what's been going on in their life lately. They explain their annoyance with air travel and talk about some upcoming trips. Chris also gives an update on the big move for our company. We have some auto news with a story about Honda and their fastest lawnmower in the world. The big topic will be critiquing Service Advisor walk arounds. We've pulled some YouTube walk around videos so Chris and Christian will give their input on what these advisors are doing right and wrong.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris and Coach Christian help a Service Advisor struggling to make his customers satisfied with their service. The success rate should always be a happy and successful one. Customer service is essential in order to turn a profit, especially in the automotive industry. What do you do in order to ensure a positive and enjoyable customer experience?
Let us know in the comments!
Al Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris answers a question about making money on the internal part of the dealership. Sometimes it's easy to overlook the small details but when you pay attention to them, it can greatly increase the profit of your shop. The importance of cost control is something we can all learn more about and the grind never truly stops. Chris also answers a question from a Service Advisor struggling in her drive. He explains how to spend your time more wisely and not to focus on changing people's ambitions. What you need to focus on is better hiring. Maximizing your opportunity as a Service Advisor is extremely important if you want to get promoted. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's episode, Chris and Coach Christian talk about the future of dealerships and consumers. There are multiple manufacturers going straight to consumer and Chris discusses the different strategies dealers are implementing in order to transition smoothly.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On this Drive By episode, Chris offers some advice to a dealership struggling with the lack of loaners and rentals. It's vital to offer the customers some options and ensure them that you're there to help and navigate them in a positive manner. Chris also answers a question about the importance of customer perception. Sometimes it can be hard to move up in the automotive industry and Chris provides some helpful tips on how you can stop blaming customers for bad outcomes and turn the focus on yourself. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's episode of Service Drive Revolution, Chris and Coach Christian use crazy dealership markup examples to play a special edition of The Price is Right. Christian gives Chris a vehicle and he tries to guess the price over sticker. You won't believe what some of these prices are... Chris teaches us what to do in these situations and how it affects the service drive. Do you think this will affect cars being serviced in the future?
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Links to cars mentioned:
https://www.cars.com/vehicledetail/4343c24b-0207-4ac3-94f5-9e336a8897b7/
https://markups.org/gmc/seth-wadley-gmc.html
Topics Discussed in this video:
Dealership markups
dealer markups
dealer markup over msrp
In today's Drive by, Chris answers a few questions. The first is about effective labor rate and how this affects the service drive and how many hours are needed for a typical work week. He also helps answer question about the impeding mobile service orders. How should you be paying techs? How many hours should I put in? Chris is here to help with everything. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Got a question? Call us at 1-833-3-ASK-SDR Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's episode of Service Drive Revolution, Chris and Coach Christian are joined by our brand new coach, James. They talk about James's fascination with Star Trek, and how the community of die hard fans can teach us about the power of having a fan base for a business. Christian also goes over some tire and battery news and how customers choose them. The topic of the day concerns the difference between elite and struggling service managers. What can you do do to improve your leadership?
Let us know in the comments!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris helps out a Service Advisor with a question about selling preventative maintenance. The ideas in this video are crucial to the growth of your Service Drive and will help you build trust and rapport with your customers. Chris also helps someone out with a question regarding customer surveys. These surveys can be daunting at times but with the right guidance from us at Chris Collins INC, you won't ever have to worry about customers being reluctant to trust you with the service you're selling.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Topics Discussed in this video:
Preventative maintenance
service advisor training
On today's episode of Service Drive Revolution, Chris and Coach Christian go over the rise in prices. Dealing with inflation can be tricky and challenging especially when it comes to translating these to your customers. Coming off as caring and understanding is crucial to your success and at Chris Collins INC, we're hear to make that process easier for you.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Topics addressed in this episode:
Market based pricing
price objection
service advisor training
In today's Drive By. Chris and Coach Christian are joined by a special guest, our new coach, James. The guys help a shop foreman with some tips on how to get promoted at the shop. They include some books that are extremely beneficial to the growth of anyone's career and give insight on how they got promoted back in the day. Is there something you remember that helped you get promoted from advisor to manager? Let us know in the comments!
Read My Book! The Irreplaceable Service Manager
https://chriscollinsinc.com/product/irreplaceable-service-manager/
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's Service Drive Revolution, Chris and Coach Christian go over exactly what a Service Advisor does on a daily basis. Should you replace your Service Advisors with a kiosk? Do you need a Service Advisor? Not only do they go over the methods on what makes an effective Service Advisor, they explain the mistakes a lot of Service Advisors make which can be costly in the long run. Christian goes over the news and talks about the future of USPS trucks and a little coffee company that's making their shops a destination for electric vehicle owners. What are some common mistakes you made as a rookie Service Advisor?
Let us know in the comments!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
On today's Drive By, Chris and Coach Christian answer not one, but two questions. They explain how to correctly mark up your dealer parts so that you make the most profit. It's a straightforward answer that will guarantee higher returns and higher pay checks. They also answer a question of the controversial diagnostic fee. This fee can sometimes infuriate a customer, but when you focus on making sure the customer understands what you're doing, it makes the fee so much easier to explain and will make the customer come back to you after gaining trust and ensuring control.
How do you price your parts?
Let us know in the comments!
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's Service Drive Revolution, Chris and Coach Christian go over the most important parts of a walk around. The lessons taught in this video will highly increase your sales and even teach you skills to use outside of the Service Drive. Creating rapport and building relationships is something we can all be better at and after this Service Drive Revolution, you'll be on your way to better connections with customers and higher profits at your dealership. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's Drive By, Chris and Coach Christian give advice to someone in need of a different hiring strategy, specifically for technicians and mechanics. They explain how it all comes down to taking control and discuss different ways of navigating through these obstacles. They also answer a question about how you can get the most out of Chris Collins and absorb as much of our content as you can.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's Service Drive Revolution, Chris and Coach Christian discuss the situation involving Will Smith and Chris Rock at the Academy Awards. They explain how it relates to leadership and how you can handle your emotions in an adult manner. Chris also has a special guest, Kyle from Interstate Batteries. They go into the nitty gritty on why batteries are so important and give their input on how many people will need a battery in the future even with the emergence of electric vehicles. Do you think electric vehicles will hurt the battery industry?
Let us know in the comments!
Please use this link for the proclinic- bit.ly/SDRProClinic
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today's Drive By, Chris and Coach Christian go over some useful tips to help you become a millionaire technician. Chris explains the importance of not thinking about your hours of labor, and instead, thinking about the essential skill of collecting customers so that they come back to you in the future. They also describe how mentoring other technicians can be beneficial to you and your team. These strategies will bring you more profit and help you achieve your goals of becoming a millionaire technician. What are some things you wish you knew as a young technician?
Let us know in the comments!
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Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
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In today's Service Drive Revolution Chris lists some reasons as to why R.O. counts are doomed to decline and how your service drive can prevent the inevitable.
Chris and Coach Christian talk about how your music choices can play a major role in boosting sales while discuss some interesting bands you need to add to your playlist.
Chris explains how high gas prices will produce a domino effect that will hurt most service drives and prevent people from coming into the the drive for repairs. Regardless of how you feel about the rise in gas prices, your repair orders will decline in the near future and the information in this video will put you into the right state of mind to deal with the impending doom of the R.O. Countpocalypse.
What kind of effects do you think the rise in gas prices will produce in your service drive?
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
As a manager or shop owner, sometimes the best question to ask ourselves is “Am I in charge?”.
On today’s Drive By, Chris and Christian help a shop owner deal with unruly technicians who are stuck in the past. If you want to regain control of your service drive and elevate your status among your employees, this might just be the most valuable episode you watch.
Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
| Everyone in the world dreams of getting a promotion, the only question is ‘how do you get promoted?’ Chris and Coach Christian go over a list of things you can start implementing in order to move up within your dealership. This video is made for service advisors, technicians, and anyone else at the dealership who is looking to become a Service Manager, Fixed Ops Director, or General Manager one day. Chris explains his steps on how to get promoted and what you can do now to get the attention of your coworkers and upper management. The biggest takeaway of this podcast is to start showcasing your abilities as a potential manager and start believing that you can be the one in charge of the show. Our hope from this podcast is to show you that everyone can be promoted to the position they deserve to be. If you’re a service advisor looking to be a service manager, the opportunities are there, you just have to excel in your performance and showcase yourself in a positive manner. If you feel stuck in your position and you’re looking for new opportunities, getting promoted at your company is the first step you should take into your new career. Are you looking for a promotion? What do you think would help people get promoted easily? Let us know in the comments below! Got a question? Call us at 1-833-3-ASK-SDR Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup Follow us on LinkedIn: https://bit.ly/3tJpyp7 Check out our Best-Sellers for your Service Department: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Special Discount on Our OnDemand Training Program - https://bit.ly/Ondemand-Special-offer Strategy specialists and training available, just click the links below: 1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule |
| In today’s Drive by, Chris and Coach Christian get a question from a young Service Advisor that is seeking ways to improve his work around the service drive. They open the conversation up by providing specific details about what this young service advisor should be weary about when approaching customers. Being a good service advisor does not come easy and it takes a lot of conscious awareness about knowing what to say to the people you come across. Service Advisors need to remember that it is all about adaptability and being flexible with customers, phone calls, technicians, etc. By figuring out what works best for you as a Service Advisor, you’ll understand what to repeat and what to avoid on the service drive. What else can a Service Advisor do to become the best one out there? Let us know in the comments below. Read the full blog here: https://bit.ly/3tXgJYU Got a question? Call us at 1-833-3-ASK-SDR ________________________________________________________ Special Discount on Our OnDemand Training Program - https://bit.ly/Ondemand-Special-offer Explore our website and learn more about our Service Advisor Training: https://bit.ly/3c34NMV Follow us on LinkedIn: https://bit.ly/3tJpyp7 Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup Check out our Best-Selling Books for your Service Department: Become an Irreplaceable Service Manager: https://bit.ly/3i8Kal2 Become a Millionaire Service Advisor on your drive: https://bit.ly/3i7nZf7 FREE Strategy Session and Service Department training resources here: 1. Get access to two free training videos by opting in on our website: https://bit.ly/3i7RCx2 2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule |
| Offering your customers competitive perks will put you at a higher advantage, which is why it is so important that Chris and Christian covers training your service advisors to valet. Take a moment and analyze what your dealer is doing beyond and above for your customers. Because quite frankly, there are dealers who are willing to travel across different states just to boost their customer retention rates. At the end of the day, we’re not playing the short game, dealers need to play the long game and build lifelong relationships with the customers that come in to get their car serviced. By implementing these valet tips in this list that Chris and Christian go over, you’ll find customers returning at a much higher rate. The fact of the matter is having your dealership offer valet service solves a worldwide problem because people do not like commuting or waiting hours to get their vehicle repaired. This isn’t something that’s new to our industry, so it surprises us how many managers lack the correct systems of securing their spot in this cutthroat industry. Does your dealership currently offer valet services or any form of transportation to help customers with their needs? Let us know in the comments below. Got a question? Call us at 1-833-3-ASK-SDR Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup Follow us on LinkedIn: https://bit.ly/3tJpyp7 Check out our Best-Sellers for your Service Department: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Special Discount on Our OnDemand Training Program - https://bit.ly/Ondemand-Special-offer Strategy specialists and training available, just click the links below: 1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule |
In today’s service drive revolution, Chris and Coach Christian talk about the 9 reasons why Service Managers fail. Chris provides us with a concrete list that details the mentality, work ethic, and knowledge a Service Manager should uphold in order to properly succeed. The idea here is to analyze how you’ve been performing and adopting aspects of these habits. Regardless of what you do at the dealership, these reasons can help you improve every area of your life. Let us know what you think of our Top 9 Reasons Why Service Managers Fail and leave a comment if we missed anything.
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt
Strategy specialists and training available, just click the links below:
- Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today’s Drive By, Chris and Coach Christian talk about ways of motivating underperforming employees in the workplace, specifically technicians. They bring up ideas of gamifying the environment through giveaways, raffle tickets, and any other incentive that would push people to excel. By turning your life into a game with rewards, the people around you will be heavily impacted through the prize. Chris talks about gamification a lot and he’s even written a book about it. The idea of gamification and adopting video game characteristics into our everyday lives is nothing new, the innovation comes from the creativity of the incentive. Once you finish this video, how do you think you’ll start incorporating aspects of games into your work? Let us know in the comments! Read the full blog here: https://bit.ly/3srtgnU
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt
Strategy specialists and training available, just click the links below:
- Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today’s Service Drive Revolution, Chris and coach Christian go over the best practices you can incorporate into your morning routine. This is the morning routine of a millionaire service advisor and there are 9 tips that will solidify your leadership skills on the service drive. These morning routine rituals should set everyone up for a successful day and with practice, service advisors will be able to accomplish a lot around the dealership. Waking up in the morning is hard in itself, however, Chris explains why it’s so important to get to the dealership early in the morning.
How early do you wake up in the morning? Comment down below!
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt
Strategy specialists and training available, just click the links below:
- Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today’s drive by, Chris and Coach Christian talk about repair authorizations and diagnosis. This is a heavily debated topic inside the automotive industry, specifically the dealership world, and Service Advisors are just divided on what to do. Chris talks about how we can build customer trust when we give them the right service they are looking for. Figuring out what to say to your customers is the most important step in giving them the correct services they are looking for. As Service Advisors, Chris has his own opinions on selling diagnosis and getting repair authorizations, we want to know where you stand in this conversation.
Are you the one getting repair authorizations or selling diagnosis?
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt
Strategy specialists and training available, just click the links below:
- Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today’s Service Drive Revolution, we talk about your Average Joe. If you want to succeed as a service advisor or service manager, you’ll have to stop being average. Average people usually don’t even know that they are average and they go on mindlessly living their absolutely average lifestyle. We’ve seen Service Advisors perpetuate the same old mundane nightmare and they complain all day without doing anything to improve their circumstances. Chris and Coach Christian share their enlightening ideas about being average and how to stop this recurring habit of mediocrity. Chris talks about how people drink average coffee, wear average clothes, and listen to average people talk… In order to break this pattern, it starts with doing more for yourself and telling your subconscious that you’re actually an outperformer. By connecting the thoughts you have to your reality, there will be major changes and shifts to the world you’re currently living in. Do you think you’re average? Let us know in the comments below!
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt
Strategy specialists and training available, just click the links below:
- *Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc*
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
When your customer comes in for the first time, how are you keeping them engaged with you? Truth is, most of the time Service Advisors are not conscious of their initial conversations with their customers. The first couple of words that come out should be as inviting as possible while the customers are in a vulnerable state. Chris and Coach Christian both agree that the worst statement to start off with is, “You have an appointment?” Although this is the standard inquiry Service Advisors approach customers with, it does nothing for building rapport. In today’s Service Drive Revolution, we go over the BEST questions your service advisors should be asking! These questions have a lot to do with the direction you want to take your customers and by leading them towards the right discussions, it makes it much easier to handle their problems. What questions do you believe Service Advisors should be asking? Let us know in the comments!
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt
Strategy specialists and training available, just click the links below:
- Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
In today’s Drive By clip, we got a question from Ron over at Colombus, Ohio, and he had a problem with the system of work he does at his dealership. Ron talks about how he almost feels like the service provided here is deceptive. The overall question asks Chris and coach Christian about how to ensure that someone can find the right dealership when looking for work. Basically, how do you interview a dealership before working there? Of course there are things we can do to figure these trusted car dealerships in our area, however, you’ll have to finish watching the full video to find out! What should you look out for when interviewing for different dealerships?
Read the full blog here: https://chriscollinsinc.com/sdr/are-evs-the-future-of-the-industry/
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt
Strategy specialists and training available, just click the links below:
- Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
I don’t know what it is with Electric Vehicles but everyone has their own opinions on the future of its impact. My poll on LinkedIn asked people if they would purchase an Electric Car and to my surprise, more than half of the people who commented were quick to reject it.
Of course people are entitled to their own opinions, however, when pondering upon the question of, “Are EVs the Future OR the End”, we should take it for what it is and adapt to the changes.
I believe that it is now the time to pose questions about:
-How are people in apartments going to charge their vehicles?
-How can we make navigating to charging stations easy for drivers?
-How should we approach this overall problem with lack of infrastructure?
I really enjoyed reading all your comments about electric cars and it makes me so happy that Service Drive Revolution is back in action!
On this week’s episode of Service Drive Revolution, Chris shares his recent experience buying a new car. Unfortunately, it wasn’t much different than when he bought his first new car over 30 years ago!
He asks the question, “Why isn’t anyone talking about this?”…..Why isn’t the whole automotive industry worried about the impact their lack of innovation and disinterest in customer-centric service is having on the way the general public sees it! At one point, after way too much back and forth with the salesperson, Chris decides to just buy a Tesla. Why? Because after just 5 clicks and a down payment, the car is delivered directly to you!
That reality becomes a dream when he finds out they are on backorder for a year!
Does Chris finally buy a car? What are his ideas to fix the mess the industry has got itself into? Listen in and find out the answers to these questions and more on this week’s Service Drive Revolution.
Today on the big show, things heat up as Chris gets passionate about the industry problem surrounding diagnostic fees and how they affect our customers. He mentions the LinkedIn post he made about the need to approach diagnostics from a different perspective, and the conversation lit a fuse with industry employees all over the country.
“It’s not just your job to ADVISE, it’s your job to tell the truth”, Chris continues as he discusses how problematic it is to assume how the customer is going to spend their money, which is proven in some of the comments on his post. Chris and Christian have a lot to say on this topic that they are clearly passionate about, so make sure you stick around! This, and much more on Service Drive Revolutiooooooooooon!
Today on the big show, we get to hear from the one and only Michael Levine, best-selling author and humorist. He shares his enlightening opinion on how the customer service industry is doing a disservice to its customer base, through lack of effort and short-sightedness. He talks about his top 10 businesses that he thinks are the WORST at taking care of their customers, and has aptly named the list the "Broken Window Awards 2021". We go through part of the list and you might be surprised to see which businesses made it to the top of the list. To hear the list and learn how to stay OFF it, tune in now!
https://www.amazon.com/Management-Leadership-Business-Investing-Books/b?ie=UTF8&node=2675
Today on the show, we answer a call-in question from a service advisor who is still learning the ropes. Today's question centers around how to handle customer objections when it comes to the pricing differences between OEM and aftermarket parts, and why it's important to help the customer understand the value of OEM. To learn the tried and true SDR trick on how to save money on OEM parts, make sure you listen up!
On the big show today, "Service Manager Challenge" winner Amanda Hayslett, joins us to share her story on how she improved her store's already profitable numbers, which gave her the title of "WINNER!" for this year's Top Dog "Service Manager Challenge". Through grit, tenacity and hard life lessons, Amanda made a name for herself as one of the youngest service managers of her time and proved her worth with her stellar numbers. This story is truly one for the books, so make sure you pay attention to be inspired!
On today’s drive-by, our dynamic duo discusses the struggles of post-pandemic issues by tackling a call-in question. After a killer joke from Christian, Chris answers the question by thinking outside the box and not looking at the most obvious answer. To learn more about how to supplement low traffic with higher customer pay tickets, listen close! This, and much more on this week’s drive-by.
Today on the big show, we interviewed two of our You vs. You Service Manager Challenge finalists to discover what it takes to reach the top! You won’t want to skip this episode, because Chris and Casey break down the exact strategies they used to boost their net to gross, ELR, and CSI scores in under 90 days! Make sure you stick around to be inspired! This, and so much more on Service Drive Revolutiooooon!!
On today’s drive by, we get two really great call in questions from our audience. Our first question comes from a parts manager, who is concerned for the morale between the parts department and the service department. Chris shares his wisdom about how being likable is 100% within our control, and that building and strengthening morale requires taking initiative on getting to know your team.
Our second caller shares his story about how he is hoping to find his true career path later in life. Chris continues the theme around being likable and taking initiative, and shares some unconventional advice that will give the caller an edge when switching industries. If you are looking for a career advice or general business advice, this is the drive-by for you!
Today on the big show, one of our Service Manager Challenge finalists opens up and shares his journey on how he improved his service drive’s numbers exponentially over the last year through tenacity, faith and hard work. Roger captivates us with his fantastic storytelling and paints a picture on how he not only improved his service drive, but how he improved other department’s performance as well.
Then the conversation turns vulnerable, and Chris and Roger bond over experiences around their childhoods and how it shaped them into the leaders that they are today. This episode is not only inspiring in regards to the amount of personal effort and hard work that was put into this contest, but also about the staggering improvements in ELR, net vs. gross profits, and more. Make sure you stick around to be inspired! This, and so much more on Service Drive Revolutiooooon!!
We’ve got another double-header, pun-filled driveby for you today! Chris and Christian answer two call-in questions centered around taking initiative; one of which continues the conversation around the ineffectiveness of express lanes. Our first caller asks for advice regarding scheduling for the express lane and Chris answers the question by encouraging the audience to break the status quo and move away from traditional, separated express lanes. Although having an express lane could seem more convenient for the customer, integrating express into the flow of the main shop will benefit everyone.
The next caller, James, keeps their question pretty simple and asks when it’s appropriate to ask for a raise. Although Chris didn’t have a plethora of information from James in regards to what they do or what their pay plan is, Chris responds with a piece of advice that works universally: “You make exactly what you are worth”. It’s once again about taking initiative and not waiting around to get permission to earn what you are worth and what you deserve. Stick around for more advice from our dynamic duo!
On today's double-header drive-by, we get two questions from our listeners that make us think outside the box. Travis calls in with concerns regarding a toxic work environment and management’s struggle with rectifying the issue. Chris helps Travis approach the problem from an unconventional perspective, while Christian applauds Travis for trying to put out the fire instead of jumping ship when things get difficult. Chris and Christian break down the math behind how toxic environments like this will severely affect the dealership’s bottom line and suggest that this is the best way to get management’s attention.
Then, Paul calls in and asks if it’s necessary for techs to have more than one stall, so they can be more productive throughout the day. Chris explains that just because a tech may have the capability of working on two cars at once, it does NOT mean that they are producing more hours. He breaks down the math behind his reasoning, and also stresses on the importance of demographic differences and how it affects this situation. If you want to have your mind blown, stick around! The best is yet to come.
In a world where labor shortages are on the rise and turnover rates are increasing, how do we guarantee that we hire a team that will not only stick around, but perform to the highest standards? On today's episode, Chris gives Top Dog attendees a chance to win $250, Christian shares a story about how he accidentally gained an admirer, and the two talk about the best ways to hire irreplaceable employees.
What originally started out as a “Top 5” list ended up turning into a “Top 11” of things you should pay attention to when hiring a winning team. The list includes things like internal locus of control, having authority and charisma, and more. Not only will this system light the path to top-performing candidates, it could teach you a thing or two about your own leadership. Make sure you grab your popcorn and a drink, because this episode is going to grab your attention and not let go!
This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!
On today’s drive-by, Chris and Christian answer a call-in question from one of our listeners, Christian surprises Chris with two off-the-cuff jokes and Chris airs his grievances about outdated dealership morale-boosting techniques.
Today’s question is the kind of question we don’t hear often and it definitely gave everyone something to think about. Our caller asks for advice when it comes to motivating non-revenue generating departments because unlike most service drive employees, they are not motivated as much by financial incentives. Chris talks about incorporating gamification into other departments and shares his ideas on how to motivate and boost morale for office staff, BDCs and the like. Make sure you tune in, because this drive-by is one of the best yet!
It's no secret that car dealerships could be in trouble. But what if we could save them?
In this week’s episode, Chris gets passionate about our industry’s shortcomings surrounding outdated mindsets and national associations that are out of touch, and Chris and Christian discuss four unconventional business practices that could help car dealerships rise to the top. The team reads an article about how the “no-dealership, straight to consumer” business model is becoming more popular thanks to Tesla and the pandemic. Christian brainstorms some ideas on what needs to be done to prevent fixed ops dealers from becoming irrelevant in this Amazon Prime world, so he looks outside the box for inspiration and pulls some ideas from other businesses like Disney, IHOP, Chick Fil A and Staples. Oh, and Christian delivers some of his best jokes yet, so hang make sure you hang around.
This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!
On today's drive-by, Chris and Christian answer a call-in question from Peter, roles get reversed as Chris tells a joke instead of Christian, and the team discusses the importance of positive customer experiences and how it impacts CSI.
Peter is concerned about his overall CSI score being unfairly affected at work so Chris uses this as an opportunity to teach Peter and the audience that CSI scores are 100% in the control of the advisors, even if there are other seemingly uncontrollable factors at play. Chris expands his reasoning and explains that the biggest positive impact on CSI is focusing on building lasting customer rapport, knowing your customer base, and building trust with them as well. It's all about "petting the dog"! You don't want to miss this, so make sure you tune in!
Welcome to another electric episode of Service Drive Revolution! On today’s episode, Chris and Christian start preparing and motivating everyone for the upcoming tire season, they answer an email from a concerned parts representative and they remind everyone that Top Dog 2021 is coming up on October 21st - 23rd here in Los Angeles!
Dylan from parts writes into the show, asking why the parts department ends up being the “scapegoat” for a lot of fixed op dealer’s shortcomings. Chris answers in a tough-love kind of way and clarifies that the parts department is highly valued, and any teasing on the show or otherwise is in jest. Chris then shares a personal story that relates to the question and he also announces a hidden surprise that is only available to those who listen in.
The conversation shifts towards the upcoming tire season and Chris and Christian discuss how getting prepared for tire season when it’s already here, is too late. Now is the time to start ramping up storage options, tire inventory, prepping your technicians and more. There’s no such thing as being “too prepared”, so get excited for this tire season, because we can feel that it will be one of the best ones yet! This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!
On today’s drive-by episode, Jesse from Maine calls in to ask about “team flat rate” pay for technicians and if it’s beneficial to implement this pay structure in his new shop. Chris explains that team flat rate, which is actually called "pooled hours”, has good intentions but it usually ends up decreasing productivity for the shop.
Chris shares a personal experience on how these kinds of pay plans negatively affected him as an advisor, Christian gets the wind taken out of his sails in regards to his regularly scheduled jokes, and the two also chat about the importance of fantasy football. Not really, but there is football talk in this drive-by, so make sure you tune in!
On today's episode, Chris and Christian give out all the details on The Top Dog 2021 event that is just around the corner! Top Dog is the biggest event of its kind in the world, and it’s packed with speakers and entertainment that will leave your head spinning. This year, we have an incredible lineup of speakers, including Robert Cialdini and Chase Hughes, and it takes place right here in Los Angeles from October 21-23. We also have some of the world's best service managers in attendance, and they will be competing for the top prize - Chris' own Jeep Gladiator - so don't miss out on all the fun.
Then, Matt Thoraldson, owner of Mad Muscle Garage, stops by to give his two cents on human behavior. He shares his experience on how he chose to motivate an underperforming employee, rather than fire him. His story is compelling and will inspire you to take a page out of his book. Matt's story is a great example of how a shop dealt with a difficult situation that could have ended poorly for both parties, but instead he turned it into something positive for everyone involved. Stay tuned to hear more!
On today’s drive-by episode, Chris and Christian get excited about Top Dog 2021 (which is right around the corner, by the way!) and they answer a call-in question by shedding light on the most well-known misconceptions around flat rate. This conversation really digs deep into the “science” and numbers behind flat rate and why it works, not only for fixed ops dealers, but for the heavy truck industry as well. Our dynamic duo brings a fresh perspective on the correlation between flat rate, the level of accountability of technicians and how it affects comebacks, and they educate their listeners on how hourly pay can actually lower technician productivity. It’s time to dissect the culture surrounding flat rate vs. hourly pay for technicians and why it has been heavily debated for years, so if you are ready to have your mind blown, get a pen or pencil ready and listen in! You don’t want to miss this.
On today’s episode, Chase Hughes, best-selling author, intelligence trainer and military veteran, sits down with Chris and Christian to further the conversation surrounding human behavior and psychology and how it influences our decisions as consumers. He digs into his past as a veteran and intelligence trainer, and shares how he was never naturally adept at reading people, and that it took years of studying and experience to get to the point where he is now; a master of behavioral profiling & psychological intelligence.
The team discusses the new sales training program that Chris and Chase are collaborating on, Chris and Christian get shocking news from Chase surrounding a bad experience with Hall & Oates, and everyone gets hyped up to see Chase at Top Dog 2021! This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!
This week's episode is jam-packed full of great advice, terrible jokes and exciting announcements of upcoming events from the team at Chris Collins. Chris and Mia answer a call-in question about express lanes, and they discuss the logistics behind express lanes and how they are costing your dealership money. Chris delves into how the existing structure of express lanes is great for customers in theory, but is not being executed properly behind the scenes.
Service manager and connoisseur of optimism, Dan Beakey, makes a quick pit stop on the show to further the discussion surrounding the national technician shortage, and he and Chris debate on if technician wages are a contributing factor to the shortage. Stay tuned to hear more advice from Chris, along with some exciting news about TopDog 2021.
This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!
On today’s episode, Dr. Robert Cialdini, author of “Influence: the Psychology of Persuasion” and “Pre-suasion”, takes us through his journey of discovering his passion for understanding human behavior, and how to harness the power of influence to positively affect ourselves and those around us. He sits down with Chris and breaks down what to expect from him as a speaker at this year’s Top Dog event in LA, including the discussion around the 6 universal principles of influence, and how dealership service departments need to implement these principles to achieve greatness. Chris and Dr. Cialdini get excited about Dr. Cialdini’s book, “The Small Big”, co-written with Steve Martin and Noah J. Goldstein, which uncovers the endless possibilities of making the biggest changes with the smallest of actions, in combination with the 6 universal principles of influence. Make sure you stay tuned, because Dr. Cialdini shares a story with a powerful secret, so we know you won’t want to miss it.
Want to hear more from Dr. Cialdini on the Power of Persuasion? Visit www.chriscollinsinc.com/topdog2021 to get your tickets to this year’s Top Dog Event, and we’ll see you there!
On today's episode, Chris and TikTok star, Mia Griggs, discuss Mia's ongoing attempt to permanently replace Christian on the show, along with chatting about how to keep boring flights exciting and fresh. They talk about some of the biggest upcoming events at Chris Collins Inc., including Top Dog 2021, Mia's nearly-completed BDC training program, and more.
Chris and Mia then sit down with Stepen Mason, Director of Operations at Keffer Automotive Group. Stephen shares an incredibly raw and vulnerable story about one of the hardest lessons he learned in his automotive career so far, which helped him change his perspective on leadership, communication and respect at the workplace. This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!
To register for Top Dog 2021, please visit chriscollinsinc.com/service-manager-challenge
We will see you there!
Got a question? Call us at 1-833-3-ASK-SDR
This week on Service Drive Revolution, Coach Christian is back from his road-trip and he’s here to tell us all about the trials and joys of his RV trip. Chris talks about his goal while creating training and the entertainment quality it must have to draw in younger generations. Impactful training needs to be done in a way that grabs the audience’s attention right out of the gate. People are tired of staring at talking heads and consultants telling them all the things that need to be done, but not HOW to do them.
LeeAnn Radonski, District Manager for DigniFi, an alternative financing option for car repairs, joins Chris and Coach Christian Lafferty on this week’s episode to discuss the benefits to offering customers alternative purchasing options at the time of write-up. Providing options creates an incredible retention tool for businesses and increases customer loyalty with a brand. The way of the future is allowing customers to decide how they will finance their purchases. This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!
In this very informative and eye-opening episode, Raleigh Wilkins, Founder and CEO of Sales Platoon and a Marine Corp Veteran, shares with us the story behind Sales Platoon, Christian shares his most eye-roll inducing "dad joke" in his arsenal, and Chris compares the automotive industry's high technician turnover to high veteran turnover in the civilian workforce. Raleigh brings to light how military veterans are thrown into the deep end of the civilian world without a life jacket, so he has made it his life mission to help close that gap by getting them out of the unemployment line and into the world of sales. Along with ending the stigma around the word "sales", Raleigh and Chris talk about the overlap in characteristics between veterans and successful sales people, like dedication, consistency, attention to detail, and respect. Military veterans give up a huge portion of their lives to protect our country, so it's time for us to start prioritizing their well-being once they transition out of the military, and to help put their unmatched skill sets to use in a powerful way. This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!
To find out more about the impactful work Raleigh is leading, please visit https://www.mysalesplatoon.com/
On this week’s episode, Coach Christian Lafferty reports back from his last visit in store, in Michigan, where he learned something shocking about his predecessor. He and Chris are joined by Customer Experience Manager at Subaru, Jaimie Morris. Jaimie came to the show by way of LinkedIn, through a post that particularly caught our eye with the subject of the post and piqued our curiosity even more with the responses.
Listen in as Chris and Coach Christian Lafferty pick-apart a few of Jaimie’s posts about ways to positively impact retention in the Service Drive, identify ways managers can get a lot more out of their team, and how the new generation coming in to work at the dealership have very different ways of being motivated. One key? It’s not the 70-hour work weeks many in management wear as a badge of honor. That, and much much more on Service Drive Revoluuuuuuutiooooon!
On this week’s episode, Chris talks with Coach Christian Lafferty about a letter he got from #NADA inviting him to speak at #NADA2022. Chris talks about his past experience speaking at NADA and the way he’s seen many NADA 20 groups run. He talks about the differences between the message he presents and what other industry experts are sharing and presenting about. See what he has to say about how he is sometimes perceived and the three workshops you won’t be registering for at #NADA2022.
Also in this episode, Chris and Coach Christian Lafferty answer listener questions about motivating employees who seem impossible to motivate, calculate if an offer a technician has to move to an advisor role makes sense, and give an advisor some priceless advice to becoming #1. All this, and a joke or two, this week on Service Drive. Revolution!
Once again, something in the automotive world has been turned on its head. Never in the history of transportation, have technicians been so in-demand and so incredibly valuable in the marketplace. The question we hear most in service departments these days is, ”How do I hire technicians?” Well, I have an answer for that, and much more on today’s Service Drive Revolution!
Listen in as Memphis Resident, and Certified Ford Tech, Kayce Morris, joins me, Chris Collins, and Tik-Tok Star Mia Griggs, to tell us all about how an unlikely incident created the perfect opportunity for her to learn her value as a technician and eventually, a new home at a Ford store as a Master Tech working on transmissions, just like she wanted to do! Her story is a wake-up call to owners, managers, and other technicians who wonder what the true value of a technician is!
Many consumers these days choose online for all their shopping needs! It’s not unusual to hear people say, “If I can’t get it online, I don’t want it!” Well, companies like Carvana heard their cry and paved a way for buyers to purchase used cars, with more peace of mind than buying from an unknown person, while also avoiding the hassle and prices at dealerships. In 2020, Covid really helped set fire to the used car industry. With quarantine across the world and the chip shortage in full bloom, the new car market slowed down, and the used car market exploded.
On today’s episode, Chris and special guest Mia Griggs talk with Arron Bratcher, a Service Manager at a Chevy store in Indiana who is learning to appreciate the online used car dealers, but for a very interesting reason. Listen in as he reads a very sweet, very poignant letter to Carvana about the experience they provide their customers. It took us by surprise! Listen in on this week’s episode of Service Drive Revolutioooooooooon!
Shortages in the trucking industry are worse than they were a year ago. Whether you know it or not, you are feeling its impact every day. There’s currently a shortage of drivers that is almost insurmountable. Just like other industries, trucking has felt the effects of the workforce going on unemployment, leaving to take care of loved ones, and a change in education that has pushed many towards higher education and not into many hard working industries including technician training and driver school. Each one of these reasons hold blame for making a situation that was already on a downward trend, that much worse.
Listen in as Chryssa Hunluck, District Parts Manager at Daimler Trucks North America, shares with Chris and Coach Christian Lafferty how the OEM is partnering with the dealerships to help get trucks, drivers, and their loads back onto the road quicker and safer than ever. Chryssa’s passion for her job, and the impact trucking has on society are to be admired. She highlights what specifically needs to be fixed if we want to correct the issue and the best approaches she sees inside service and parts departments in dealerships today.
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt
Strategy specialists and training available, just click the links below:
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Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
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Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Even though car buyers are changing every day, the car buying experience isn't changing fast enough to give them what they want! It won't be long before brick and mortar dealerships are forced to change, or risk going extinct. But what exactly does this change look like? Join in as service department coaches Chris and Christian, talk about the future of automation in the dealership and whether or not it's really necessary.
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt Strategy specialists and training available, just click the links below:
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Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
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Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule
Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
Technicians are the backbone of every car dealership. Yet they’re becoming harder and harder to find and keep! Why is it that so many dealerships can’t recruit techs? In this video, Steve Hamre discusses the phenomenon and reveals a surprisingly obvious answer that the majority of dealerships don't realize...
Join in as Chris Collins and Coach Christian talk with Steve Hamre, the National Automotive Technician Recruiting Manager for Lithia Motors, Inc. about the secrets of hiring technicians learned from years out in the field.
Got a question? Call us at 1-833-3-ASK-SDR
Tire sales have been a loss leader since day one. They are often an overlooked product for dealerships, yet the potential for profits in the tire business is staggering. But how can dealerships take advantage of this missed opportunity when after-market competitors have already taken it all for themselves?
Join us, as Chris Collins and Coach Christian talk with Scott Rea, the Senior Vice President at Tire Profile, about the missed opportunity in profit with tire sales. What the future of the service drive will look like when electric vehicles take over and how better informing your customers on the best tires will build better trust and retention.
Got a question? Call us at 1-833-3-ASK-SDR
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt
Learn more about our On Demand Training - http://bit.ly/SDROnDemandTrainingyt
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
http://bit.ly/CCIschedule
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup
How do managers motivate and incentivize millennials in a day and age when they care more about quality of life and less about money? How do prospective workers determine if the company they’re interested in is a good fit for them from their interviewer?
Join in, As Chris Collins talks with the Director of Strategic Learning and Organizational Experience at Cal Poly Pomona, Michelle Elrod, to answer these listener questions and talk about the ins and outs of what it means to have a strong work culture as well as what to look out for at a new company.
The question of whether or not leaders and employees should be friends is one that has been raised in business for decades. Often, the answer to this question is no because it can lead to many problems, but if the friendship of a leader and employee is done the right way, how well does it improve results at a dealership?
Join in, as Chris Collins and Coach Christain talk with Fixed Ops Director Ryan Mutalib, about how good leadership makes all the difference, Ryan shares his experience on how much Chris’ leadership training has helped him, and they help a caller question about how to handle their burnout.
The job of a service advisor is to diagnose problems and strengthens relationships with customers. Depending on the dealership, they may have anywhere from 8 to 20 ROs a day, but how many should they have? And does writing too many ROs cause more harm than good?
Join in, as Chris Collins and Coach Christian try a social experiment on our podcast editor, Michael, to show how service advisors should talk with customers, they explain why equating dollars to cars coming in is a problem when it comes to R.O. count, and they give advice to a young advisor who is going to become a service manager.
Got a question? Call us at 1-833-3-ASK-SDR
A global shortage of microchips creates a major production problem for businesses worldwide, from cell phones to cars. The list of manufacturers shutting down production grows by the day with short-term solutions in sight. How long will this impact the auto industry, and what does this global shortage mean for new car supplies, replacement parts, and the dealership model as a whole? Join in, as Chirs Collins interviews special guest Ben Klayman, Reuters' Detroit Bureau Chief, and Stephen Nellis, Reuters Reporter on what is causing the chip shortage, how manufacturers and dealerships are being affected by this supply chain disruption, and what long-term changes can we expect to see from this. Follow Reuters' Detroit Bureau Chief Ben Klayman on Twitter @BenKlayman for more news on the auto-industry. Follow Reuters Reporter Stephen Nellis on Twitter @StephenNellis for more news on the chip shortage.
Every dealership wants to increase their traffic and get more profit, but very few think about how much they're losing per day for not having a used car out on the frontline. Used cars are a depreciating asset, meaning every week, they're going down a couple of hundred dollars in value, not up. So why does it take so long for dealerships to recondition used cars, and how long should it take?
Join us, as Chris Collins and Coach Christian explain the math to figuring out how much money dealerships are missing out on, how fixing a used car system will increase customer retention, the best way to setup a faster reconditioning system, and answer a caller’s question looking for the most effective approach for a service advisor to get a customer's permission to do a multiple inspection.
Got a question? Call us at 1-833-3-ASK-SDR
Join our Facebook Groups:
For Fixed Ops -- https://www.facebook.com/groups/thefixedops/
For Independent Shop Owners -- https://www.facebook.com/groups/shopownersyndicate
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://chriscollinsinc.com/product/irreplaceable-service-manager/
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://chriscollinsinc.com/product/millionaire-service-advisor/
Strategy specialists and training available, just click the links below:
-
Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
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Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro
Dealership dispatchers have been around since the beginning, but many dealerships have gotten rid of the position altogether over the last few decades, while some still cling on. Do dispatchers still have a vital role in the service department, or are they a hindrance to productivity?
Join us, as Chris and Christian play a game of Would You Rather, explain why dispatchers are as helpful as a widget blocking the front door to your house, Chris shares three alternatives to a dispatch that actually work, and answer caller questions about the uncontrollable in a service drive and what job offer a new service advisor should choose.
Got a question? Call us at 1-833-3-ASK-SDR
Join our Facebook Groups: For Fixed Ops -- https://www.facebook.com/groups/thefixedops/
For Independent Shop Owners -- https://www.facebook.com/groups/shopownersyndicate
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://chriscollinsinc.com/product/irreplaceable-service-manager/
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://chriscollinsinc.com/product/millionaire-service-advisor/
Strategy specialists and training available, just click the links below:
-
Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
-
Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro
A common misunderstanding for why a dealership’s decline rate might be so high is price. Whether it’s laptops, watches, or labor rates, prices are usually associated with better quality, but when it comes to declines, the price has nothing to do with it. What does affect declines and how can dealerships improve their decline rate?
Join in, as Chris, Christian, and our guest Mia, @Chaoticfeminist from TikTok, discuss how raising your labor rate will get a dealership less declines, Mia explains to us what service advisors really mean when they say certain things, and Chris explains how scare tactics actually work.
Got a question? Call us at 1-833-3-ASK-SDR Join our Facebook Groups:
For Fixed Ops -- https://www.facebook.com/groups/thefixedops/
For Independent Shop Owners -- https://www.facebook.com/groups/shopownersyndicate
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://chriscollinsinc.com/product/irreplaceable-service-manager/
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://chriscollinsinc.com/product/millionaire-service-advisor/
Strategy specialists and training available, just click the links below:
-
Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
-
Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro
One of the biggest contributors to why it has become so difficult to find good technicians is due to the fact that 60% of techs quit in the first two years they start working. Why are so many young new generation technicians leaving their chosen career path so early on, and what can we do to fix this problem?
Join in, as Chris, Christian, and our guest Mia, @Chaoticfeminist from TikTok, Talk about all the reasons why tech turnover is so high, how a dealership in Washington found a creative way to get around this problem, Chris and Christian play a game of would you rather, and Mia gives us her top 10 easiest to hardest jobs in a dealership.
Got a question? Call us at 1-833-3-ASK-SDR
Join our Facebook Groups:
For Fixed Ops -- https://www.facebook.com/groups/thefixedops/
For Independent Shop Owners -- https://www.facebook.com/groups/shopownersyndicate
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://chriscollinsinc.com/product/irreplaceable-service-manager/
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://chriscollinsinc.com/product/millionaire-service-advisor/
Strategy specialists and training available, just click the links below:
1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
- Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away!
https://calendly.com/cci-schedule/15-intro
People are sick of being stuck inside, because of COVID-19 most people have been working from home and have not been driving as much. So traffic has been down, and most dealerships have had to cut back on advisors and technicians, but now that things are on track to going back to normal, and the country is opening up again, traffic is also going up!
Even though gas prices are high, people want to get the hell out. They are going to take road trips, go camping, visit national forests, they are going to be moving around because people feel pent up and they want to get out and drive. Dealerships are going from a situation of running out of work to being booked out for weeks.
Join in, as Chris Christian, and Mia from Tiktok, who came all the way down from the Northwest, talk about how you can get prepared for this post covid pain, not miss out on record-breaking months, and debate the very controversial topic of base plus commission vs commission only for service advisors.
Got a question? Call us at 1-833-3-ASK-SDR
Join our Facebook Groups:
For Fixed Ops -- https://www.facebook.com/groups/thefixedops/
For Independent Shop Owners -- https://www.facebook.com/groups/shopownersyndicate
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://chriscollinsinc.com/product/irreplaceable-service-manager/
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://chriscollinsinc.com/product/millionaire-service-advisor/
Strategy specialists and training available, just click the links below:
-
Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
-
Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro
Service Manager turnover is at 60%. That’s 6 out of every 10 service managers being removed and replaced regularly! Frequently, when management meets with Chris in Strategy Sessions to get help, they are talk about their plan, and need, to get rid of the current service manager. When this happens, Chris says, “Let us work with the guy you have. Chances are they haven't been trained and they haven’t been given the tools they need.”
They say you can't teach an old dog, but it has nothing to do with tricks. Once somebody understands how the numbers work, how the systems work, and they can actually see a path to success, it's just human nature that you're going to do better than before.
Join us, as Chris and Christian go over how often times, Service Managers have no access to financial statements, don’t understand how pricing works, have no idea what to do with marketing, lack experience managing people, and how most are getting by just by being reliable and working hard. Unfortunately, this is not how to create a scalable system which ends up with the Service Manager taking the bullet.
Got a question? Call us at 1-833-3-ASK-SDR
Our industry is choc-full of terms and measurables that will make your head spin if you haven’t been properly taught them. Efficiency, proficiency, effective labor rate, net profit, gross profit just to name a few, but what do they really mean, and which ones matter the most?
Many service managers in our industry are promoted to that position because they were either the best advisor or best technician in their dealership - a career path that has existed since the dawn of the Automotive Industry.
Without proper management training, the business side of a dealership can seem like a puzzle with no clear solution. For this reason, many service managers don’t know which measurables they should put their attention towards, and which carry the biggest impacts on their performance.
Join us as Chris and Christian debate the most important service measurables with consultant Chris Ford, a fan of the show who had called in and left a very peculiar brain teaser. Mr. Ford goes into detail about the story of where that brain-teasing equation came from and how he, like most service managers, was left to figure out the job all by himself when thrown into a management position, all while Chris explains why net fixed absorption and customer retention are the two most important measurables.
Got a question? Call us at 1-833-3-ASK-SDR
Join our Facebook Groups:
For Fixed Ops -- https://www.facebook.com/groups/thefixedops/
For Independent Shop Owners -- https://www.facebook.com/groups/shopownersyndicate
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://chriscollinsinc.com/product/irreplaceable-service-manager/
Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://chriscollinsinc.com/product/millionaire-service-advisor/
Strategy specialists and training available, just click the links below:
-
Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
-
Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro
At one point in time, every manager is put in that situation where an employee asks for a raise, unsure of what metrics to use and wondering how should they be implemented.
We all want to hear more feedback from our customers about their experience in our dealerships, so is there anything wrong with raffling a free oil change to encourage customers to fill out a CSI Surveys?
Today, for our Friday Drive-By, we have great answers for these two great questions from our audience. Tune in, as Chris explains the three different categories of measurements to use when a technician asks for a raise, how to properly layout a career path that will avoid tech turnover, and why you have to be really careful when you incentivize customers on CSI Surveys.
Got a question? Call us at 1-833-3-ASK-SDR
Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/yt_FixedOpsGROUP
For Independent Shop Owners -- http://bit.ly/yt_rsosGroup
Check out our Best-Sellers:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/yt_ISMbook
Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/yt_MSAbook
Strategy specialists and training available, just click the links below:
-
Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
-
Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! https://calendly.com/cci-schedule/15-intro
With so many new EV only manufactures coming out the woodwork following Tesla's lead with a direct-to-consumer online strategy, legacy manufactures have publicly changed their position to now support new laws that would put them at an equal playing field with EV makers but leave dealerships behind in the dust. What does this new market look like and how will it change the workplace model we’ve had for the last 70 years? Join Chris Collins, for a special interview with Professor Daniel A. Crane, a law professor at the University of Michigan, who has been advocating for the direct-sales issue since 2014. He and Chris talk about the history of the laws that have protected dealerships for years, how Tesla was able to work around those laws, and why until recently the big manufacturers and the auto-workers union were on the wrong side of the fight. As it stands now, compromise and change may be the only way to survive the new market. To see Professor Daniel A. Crane’s website: https://profdancrane.com/ To see Prof. Daniel A. Crane’s AutoNews Article: "Time has come for a grand bargain on direct vehicle sales to customers” - AutoNews.com
There’s always that one month in the year, for whatever reason, that’s unbearably slow. How do we prepare or overcome the winter months when things slow down?
We all want healthy competition within a team, but what do you do when the rivalry between two service advisors starts to get out of hand?
Today, for our Friday Drive-By, we have great answers for these two great questions from our Facebook group. Tune in as Chris explains why a slow month might just be something to look forward to instead of dreading, and why a service advisor rivalry getting out of hand is still a better situation than no rivalry at all.
Got a question? Call us at 1-833-3-ASK-SDR
Join our Facebook Groups!
For Fixed Ops -- https://www.facebook.com/groups/shopo...
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Whenever you are ready, here are a few ways to work with us:
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Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
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Order our best-selling books Irreplaceable Service Manager and Millionaire Service Advisor at https://offers.chriscollinsinc.com/
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Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away- book here - https://calendly.com/cci-schedule/15-...
Would you increase profit by improving service or lowering prices? What’s the best way to approach a tight knit dealership as an outsider service manager? How do you deal with a fellow service advisor who only cherrypicks?
This week, Chris Collins and Christian Lafferty dive in to answers a backlog of questions, Chris finds his new favorite ringtone, We get to hear a little sneak peak of his new training, and Mia from TikTok joins us to talk about her top 5 “favorite” customers you see on the service drive.
Got a question? Call us at 1-833-3-ASK-SDR
JOIN THE SERVICE REVOLUTION -- https://www.servicedriverevolution.com
Facebook -- https://bit.ly/2ST7OVW
LinkedIn -- https://bit.ly/2uVgrqV
Everybody says they want to do better, but not everybody will do what it takes to get better. A lot of people wake up with the idea, “Today, I'm going to be better than yesterday. Today, I'm going to work a little bit harder, get a little bit smarter. I'm going to learn a new skill. I'm going to try something different.” But then, they go through life, just doing the same thing day-in and day-out. They INTEND to be better. But intention is not enough.
The same thing applies to Service Advisors. Chris likes to say, “There are no new customer problems!” The truth is, if you've been writing service for a year, there really aren't too many new problems! This just adds to the monotony of the day-to day and enables us to stay stagnant, or ‘good-enough’. On this week’s Drive-By, Chris challenges you to step back and really ask yourself, if you really want to get better or if it’s just something you’re saying with good intention.
Got a question you want Chris to answer? Call us at 1-833-3-ASK-SDR
PS- Whenever you are ready, here are a few ways to work with us: 1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/ 2. Order our best selling books Irreplaceable Service Manager and Millionaire Service Advisor at https://offers.chriscollinsinc.com/ 3. Schedule a 15 minute call with our strategy specialist to accelerate your results and start seeing increased profit right away- book here - https://calendly.com/cci-schedule/15-intro
JOIN THE SERVICE REVOLUTION -- https://www.servicedriverevolution.com
Facebook -- https://bit.ly/2ST7OVW
LinkedIn -- https://bit.ly/2uVgrqV
We all know the automotive industry is changing, and now there’s proof! A recent article in Automotive News talks about how manufactures have flipped sides and are now supporting their ability to go direct to consumer to sell cars. It's only a matter of time before this becomes the norm, leaving the dealership service department with an identity crisis!
You may think that this will hurt, even decimate the service department. But nope! Chris is here to tell you why the service department is not going away, in fact, with the car sale will no longer the star of the show, service will be! Listen in as Chris tells you why the service department is on its way to becoming more and more important.
Got a question? Call us at 1-833-3-ASK-SDR
PS- Whenever you are ready, here are a few ways to work with us:
1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
2. Order our best-selling books Irreplaceable Service Manager and Millionaire Service Advisor at https://offers.chriscollinsinc.com/
3. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away- book here - https://calendly.com/cci-schedule/15-intro
A lot is said about the art of compromise, but does it always lead to a positive outcome? On this week's Drive-By, Chris shares his favorite law from his newly released, "17 Laws of Leadership" training. Listen in as he discusses how every inch of compromise could possibly be getting you farther away from the intended goal.
Got a question? Call us at 1-833-3-ASK-SDR
PS- Whenever you are ready, here are a few ways to work with us:
1. Get access to two free training videos by opting in on our website: https://chriscollinsinc.com/
2. Order our best selling books Irreplaceable Service Manager and Millionaire Service Advisor at https://offers.chriscollinsinc.com/
3. Schedule a 15 minute call with our strategy specialist to accelerate your results and start seeing increased profit right away- book here - https://calendly.com/cci-schedule/15-intro
The population is shrinking, and a huge number of employees are on their way into retirement. It’s time to embrace the fact that it's harder and harder to recruit and retain employees today and will be even more difficult in the future. That’s why it’s important to create a place that's special. You have to stand for something and you have to be cutting edge and progressive in their approach to customers. If you don’t care about what you are putting out into the marketplace for your customers, it reflects everywhere. Many job seekers are checking out Google reviews during the job search. They don't want to be, or need to be, part of a business that they feel is unethical or doesn’t care about customers.
The game is going to be much harder and you need to start thinking about it now.
If you don't stand for a great customer experience, if you're not constantly improving, if you're not offering training in a career path and a way for somebody to improve their lifestyle, if you’re not helping them feel inspired versus being depressed, people aren't going to want to work for you in the future. Join Chris Collins and Christian Lafferty as they help you navigate the difficulties of recruiting and retaining quality employees on this week’s Service Drive Revolution.
Is the polarization of America ruining your business? Find out on this week's Drive-By. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
Many people think they know the answer to this question, but most would be wrong. Find out what it is, only on this week's Service Drive Revolution. Now streaming!
How can you make it easy to revolutionize your business? The answer, only on this week's Drive-By. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
It's the most important question in the industry, finally answered for you on this week's Service Drive Revolution. Now streaming!
What is the greatest story ever told? The answer, only on this week's Drive-By. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
JOIN THE SERVICE REVOLUTION -- https://www.servicedriverevolution.com
Facebook -- https://bit.ly/2ST7OVW
On the triumphant return on Service Drive Revolution, Chris asks-- What is leadership? The answer, only on this week's Service Drive Revolution. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
What's one way you can guarantee you crush your goals in 2021? The answer, only on this week's Drive-By. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
Who is on the Service Drive naughty list? The answer, on this special Christmas edition of Service Drive Revolution. Now streaming!
Is increasing traffic really the solution to all your problems? The answer, only on this week's Drive-By. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
Most automotive consultants would rather tie you into a contract than focus on getting you the results you deserve. Find out how they do it, only on this week's Service Drive Revolution. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
Market size is used a lot as an excuse for mediocrity.... But does it really make a difference? The answer, only on this week's Drive-By. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
Got a question? Call us at 1-833-3-ASK-SDR
You probably feel like there are never enough hours in the day. But what if a few simple tricks could change everything? Find out what they are, only on Service Drive Revolution. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
What is the secret to success? Bruce Lee has the answer. Find out what it is, only on this week's Drive-By! Now streaming.
Got a question? Call us at 1-833-3-ASK-SDR
How do you know when something has gone too far, or if you're overreacting because of a minor incident? The answer, only on Service Drive Revolution. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
In the first part of a new series, Bruce Lee teaches us how to never worry again. Find out how, only on this week's Drive-By. Now streaming!
Find out what we're thankful for, only on this special Thanksgiving edition of Service Drive Revolution. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
In the final part of our self-care series, Chris and Christian talk about one thing you can do to make anyone like you. Yes, anyone. Find out what it is, only on Service Drive Revolution! Now streaming.
Got a question? Call us at 1-833-3-ASK-SDR
How can advisors empower themselves to deal with shady management and angry customers? The answer, only on Service Drive Revolution. Now streaming!
Follow and learn more about Mia, aka The Chaotic Feminist:
On TikTok @chaotic_feminist
Check out her podcast Cars Chaos & Coffee on Apple Podcasts: https://podcasts.apple.com/us/podcast/cars-chaos-coffee/id1532843858
And visit her website at miagriggs.com
Got a question? Call us at 1-833-3-ASK-SDR
Want to learn one small way that you can dramatically change your life? The secret revealed, only on this week's Service Drive Revolution Drive-By. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
If you're guilty of anything on this list, you need to get to work. Find out what's included, only on this week's Service Drive Revolution. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
This one thing will change everything about your routine. Find out what it is, only on this week's Drive-By. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR
If you want crazy results, you need a crazy reading list. Find out the rest of Chris' list, only on Service Drive Revolution. Now streaming!
Got a question? Call us at 1-833-3-ASK-SDR