Business Moreton Bay Region: Recent Episodes
Business Moreton Bay Region
Business Moreton Bay Region understands the importance of empowered small business owners equipped with the right skills and capabilities to succeed at all levels and stages of business.We recognise that to a small business, time is precious. This channel delivers our business support modules to help upskill our region's businesses to create even better conditions to support and empower small business owners to achieve success.
In this presentation learn about how the role of leader has changed in recent times and crucial to understanding and nurturing organisational change.
Learning outcomes:
- What is organisational culture?
- How culture is learnt
- Different levels of culture
- How a leader can influence culture
- How to measure team culture
In this presentation learn about different styles of time management to achieve maximum productivity from every day in your personal and professional life.
Learning outcomes:
- Identify your time management style, review your SMART Goals to suit your 'style' and to suit the needs of your family and business.
- Discover where you invest most of your time and identify any gaps to then create a roadmap for your ideal week.
- Tips on how to prioritise your actions and emails.
In part one of this three part series we look at how to create common purpose and direction when leading change within an organisation.
Learning outcomes:
- What is Adaptive Change?
- Learning individual responses to change
- Transforming human systems
In this presentation learn the about tax basics for businesses and individuals operating in Australia.
Key learning outcomes:
- What is income tax?
- What is taxable income?
- How much tax do I pay?
- How to I pay tax?
- Who has to lodge an Income Tax Return?
- What is GST and how do I pay it?
In this presentation learn about what is Business Continuity Planning and why it's important.
Key learning outcomes:
- What is Business Continuity Planning?
- Why is Business Continuity Planning important?
- How to develop a NOW, WHERE, HOW Action Plan
- 7 Key areas in your business to consider
In this presentation learn helpful strategies and coping mechanisms when dealing with change in the workplace.
Key learning outcomes:
- Understanding how change affects us
- The transitions we go through when change occurs
- Our emotional reactions
- Different coping mechanisms
This presentation follows on from 'Managing your mental health' and explores signs and triggers for mental health issues for small business owners, and discusses strategies and techniques to improve your mental health.
Key learning outcomes:
- Small business challenges
- When to practice self-care
- Small business goals for improving mental health
- Plant "SEEDS"
- Personal strategies for home and work
In this business presentation gain an understanding and awareness about the signs of poor mental health and what you can do to improve your mental health.
Key learning outcomes:
- Understanding signs for stress, anxiety, depression and burnout
- Treatment options
In this presentation learn about conflict resolution tips and strategies particularly applied to the workplace.
Key learning outcomes:
- Types of conflict that occur in the workplace
- Different conflict styles
- Strategies to respond to conflict
- Managing both tasks and relationships when working with people
- Checklist for a conversation
In Part 2 of the Communication and Conflict Series, learn management and leadership strategies to understand external (and our own) reactions and triggers during conflict situations.
Key learning outcomes:
- Interpreting 'conflict' events
- Recognising our triggers
- Model of Social Threats and Rewards (SCARF)
- Understanding emotions and conflict
- The FIDO Model of Conflict Management
In Part 1 of the Communication and Conflict Series, learn strategies to develop thoughtful communication styles to become a more impactful communicator and manager.
Key learning outcomes:
- What is impactful communication and when to use it?
- Communication essentials
- Effective listening techniques
- Building rapport and understanding with others
- Team communication strategies for team meetings
In this presentation, learn key strategies for when you want to grow your business through exporting.
Key learning outcomes include:
- The benefits of exporting
- Deciding if your business is export "fit"
- Key risks associated with exporting
- 5C's of exporting (Company, Country, Customer, Channel, Competitors)
- What is the Export Market Development Grant
In this presentation learn some key tips and strategies for ensuring your business is best placed for investment success.
Key learning outcomes:
- Sources for potential funding
- Know your value proposition
- Quantify your market opportunity
- Management capability
- Execution strategy
- Exit strategy & valuation
- 10 elements all investors want
- Developing your 'pitch'
In this Business Moreton Bay Region presentation, Shaun Reeves and Lee Crosthwaite discuss what bankruptcy means for an individual in Australia.
Key learning outcomes include:
- What is bankruptcy and why is it a "thing"?
- What are the key consequences of bankruptcy?
- What does it mean for debts you owe?
- Assets and earning income
- What does it mean for your future?
- What are common myths?
- Does COVID change anything?
Learn from industry experts best practice when you are looking to sell your business.
Key learning outcomes:
- How complicated is it to sell your business?
- What to expect when you choose to sell your business
- Getting your business 'sale ready'
- Preparing an Information Memorandum
- Legal responsibilities and confidentiality
In this presentation gain an understanding of key steps in developing a growth strategy to ensure your business is best placed to achieve growth.
Key learning outcomes:
- 4 key ways to grow your business
- Maximise your revenue base by finding your 'Zebras'
- Barriers to growth
- Actions plans
In this discussion, learn about what key information you need to have to correctly value your business.
Key learning outcomes:
- Why would you want to evaluate your business?
- What if your business relies on you too much?
- Where to start when you want to value your business
- What information will you need for the valuation?
- What non-financial elements help with valuation?
- What is EBITDA?
How do we ensure that our staff are performing at their very best in the workplace? In this presentation learn about reasons that staff may be underperforming and steps to help staff achieve peak performance.
Key learning outcomes:
- Why staff may not perform at their best
- The steps needed for peak performance
- Discussing performance and having courageous conversations
In this presentation learn about the importance if developing a strategic plan for your business and what to include to ensure your business is best place for success.
Key learning outcomes:
- What is business planning?
- Purpose of business plans
- Components of a business plan
- What additional resources can help
In this presentation, learn about 10 key steps to consider when looking to launch a not-for-profit organisation.
Key learning outcomes:
- What is a not-for-profit?
- Most common structure types
- Registering a charity
- Registrations, Licences and Insurance
- Record keeping and accounting
- Developing a strategic business plan
In this presentation learn 10 key steps to help you start a small business and be best placed for success.
Key learning outcomes:
- How to do the proper research
- Developing a strategic business plan
- Determining a business structure
- Licensing and Regulations
- Budgeting and legal obligations
- Employing staff
- Developing a marketing plan
In this support module presented by Moreton Bay Regional Council learn about VendorPanel public marketplace.
Key learning outcomes:
- What is VendorPanel?
- How to register your business on the supplier list
In this business support module, Moreton Bay Regional Council presents a guide on how to use LG Tender Box to submit tenders for council projects.
Key learning outcomes:
- What is LG Tender Box?
- How council uses LG Tender Box
- How to register your business.
Accounting is often called the language of business. In this business support module learn about the basics of understanding and analysing financial statements.
Key learning outcomes:
- What information appears in different financial statements?
- How can financial statement information be analysed to make better decisions?
How do we ensure that our staff are performing at their very best in the workplace? In this presentation, Karen Becker, Professor of Human Resource Management at USC, and Head of USC Moreton Bay talks about how employers and managers can manage employee performance in the workplace.
Key learning outcomes:
- Why staff may not perform at their best
- The steps needed for peak performance
- Discussing performance and having courageous conversations
Master your marketing with this presentation and learn how to write an effective one-page marketing plan.
Key learning outcomes:
- Understanding this thing called marketing
- Creating a marketing plan that YOU can implement
- Not be baffled by marketing BS
- Work out what is going to be right for you
In this presentation, learn some useful tips and strategies to use storytelling to market your business.
Key learning outcomes:
- Storytelling 101
- How to use storytelling in your business
- What is core messaging in storytelling
- 8 storytelling techniques
Learn some key tips about how to build a successful brand for your business.
Key learning outcomes:
- How to humanize your brand to build connections
- Identify ways to elevate your brand so you can sell your products and/or services at premium prices
- How to outsmart and outpace your competitors
In this presentation, founder and owners of Combat Limitless Sports and Fight Gear, Mike Smith, answers questions about his entrepreneurship journey. Mike touches on key challenges, sourcing funding, finding a mentor, managing change and much more.
In this presentation learn about how writing blogs and articles can help your business, and get some valuable hints and tips to hone and sharpen your skills as a writer.
Key learning outcomes:
- How blogging can help your business
- How to write a compelling post
- Promoting your blog using social media
In this support module learn about the difference between Wireframes and Prototypes and the benefits of both in the product development process.
This business support module discusses the benefits and importance of Terms and Conditions on your business' website including:
- The benefit of having terms and conditions, and the reasons why you might want to have them on your website
- Typical terms and conditions and what they do for your website
- How to work out what you need in your terms and conditions. I'll take you through how we actually do it and how we identify what terms and conditions are important
In this presentation learn how to apply cultural intelligence to your customer service delivery.
Key learning outcomes:
- Learn about the cultural intelligence framework
- Miscommunication vs Misunderstanding
- Understanding systematic vs Multitasking Customers
- Customer service - key risk indicators
- Customer service - desired outcomes
In this presentation, Jeremy Streten from SMS Law discusses the importance of having a formal disaster preparation and recovery plan for your business.
Key learning outcomes:
- Document Management
- Review of Contracts
- Adaption to Change
In this presentation learn about integrating cultural intelligence with your customer journey mapping exercise.
Key learning outcomes:
- Understanding different customer service expectations with different cultures
- Understanding assumptions on culturally diverse customers
- Risk indicators of service excellence
- Desired outcomes of service excellence
In this module, Aaron Tham, Lecturer, Tourism, Leisure and Event Management at USC Moreton Bay looks at key areas, lessons and strategies to become a more resilient tourism and event business.
Key learning outcomes:
- Operating in a V.U.C.A environment
- Transitioning to new business models
- How to manage crisis and disasters
In this business presentation learn about what could have changed in your workplace and how you should look to reconnect with your staff after COVID-19.
Key learning outcomes:
- Transforming the present
- Co-creating the future
- The road ahead
In this presentation Craig Shim from Alpha Crane discusses cultural differences in business, particularly how to apply cultural intelligence to your service delivery.
Key learning outcomes:
- Why is cultural intelligence important in your service delivery?
- Service Excellence - Risk indicators
- Service Excellence - Desired outcomes
- Building trust
- Task vs Relationship
- Building rapport with customers/clients
- The importance of good service delivery
In this presentation Mike Smith from Limitless Combat Sports and Fight Gear takes you through some practical steps to validate a product or service before going into production and taking it to market.
Key learning outcomes:
- 6-step validation process
- Single-step validation strategy
In this business support module learn about the benefits of networking and how growing a network can help grow your business.
Learning outcomes include:
- Understand what networking can bring to your business and your business connections
- How you and your business can be involved in networking groups
- What's in it for you?
- What are the long-term benefits of networking
This business presentation looks at the importance of strategically planning for business growth.
Learning outcomes:
- Understanding key growth strategies
- Identifying barriers to growth
- What is the Force Field?
- How to create a one page plan
- How to use the Change Success Model
The average person will spend 90,000 hours at work during their lifetime. This presentation looks at how improving workspace design can improve employee happiness, engagement and productivity.
Key learning outcomes:
- Understand the key benefits of positive workspace design
- Identify areas to improve workspace design
- Identify areas to improve workflow
- Designing with the environment in mind
- Key tips to transforming your workspace
Establishing strong and long lasting business relationships is a key strategy to growing any business. This presentation looks at you can best add value to your networks and then your business.
Key learning outcomes:
- Identifying local networking opportunities
- Understanding your budget and time commitment
- How to build a trust kitty
- How to share your story
- How to create valuable links
Jeanette Jifkins from Onyx Legal discusses some important legal aspects for consideration for your business' website.
Key learning outcomes:
· What are Domain Names vs Hosting?
· What does it mean to be the registrant of a website?
· The importance of a website's privacy settings
· Transferring a website from one owner to another
· Basics when working with Web Developers & Marketers
You've put in the hard work and been shortlisted as a finalist in a business awards, or even won! But now what do you do? Caroline Lovett from Credible Source Solutions takes you through practical and actionable tips on how to leverage the business awards program to showcase your business.
This support module presented by Andrea Anderson, Your Marketing Machines, discusses how to build a network of potential customers and referrers without breaking the bank.
Key learning outcomes:
· Working with a low budget
· Understanding how to market your business
· Finding potential customers
· Looking for ways to be referred
In this presentation by Caroline Lovett from Credible Source Solutions, learn about key elements to improve your submissions when entering business awards.
Key learning outcomes:
· Identifying the right awards opportunities and categories
· Research and investigation
· Gathering evidence
· Testimonials and quotes
· Peripherals
· Best practice
COVID-19 has created a new-look workplace and forced us to utilise technologies that we may have avoided in the past. This includes using online software for business meetings and presentations. One of the most popular tools for meetings online is Zoom. This presentation from Melanie Wood, Speaking Styles, takes you through the basics on how to use Zoom, and how to gain confidence when speaking on camera.
Learning outcomes:
· How to get started on Zoom
· Gain confidence when speaking on camera
· Understanding Camera, Lighting and Sound
· Recording and reviewing
· Understanding mindset and confidence
This presentation from Melanie Wood, Speaking Styles, will help you become a better public speaker by helping you to find your voice, and to better engage with your audience.
Key learning outcomes:
· Finding your value and passions
· What are the 4 P's of speaking?
· Connecting with your audience
This support module presented by Melanie Wood from Speaking Styles discusses the value of showcasing yourself through your online and offline content.
Key learning outcomes:
· Knowing your audience
· Understanding your end goal
· Understanding the value to your audience
· Setting a call to connection
A recent study suggested just 15% of employees are engaged at work. A business is more likely to grow and thrive with staff who are engaged and driven by the right attitude. This module presented by Jeremy Streten, SMS Law takes you through key things to look for when hiring new staff and what to do when an employee isn't working out.
Key learning outcomes:
· What to look our for when hiring
· The process and documentation
· Fire Fast and do it right
Please note that it is highly recommended to download the attached workbook for reference during this module.
Google Analytics (GA) is one of the most powerful tools you can connect to your website, and the best news, it's free. Explore what Google Analytics is, why you need it, and how to understand the basics of it.
Key learning outcomes:
· Understand how to access your GA data
· Be able to navigate the portal and know where to go to access information
· Know the important metrics to look for and where to find them
· Have identified information on your website audience
· Know how long visitors are spending on your site
· Understand whether your visitors are finding your from a desktop or a mobile device (and why that's important)
· How to simplify the reports even more using free software
With COVID restrictions affecting business cash flow, this presentation from Shaun Reeves, SRJ Walker Wayland looks at different ways you can finance your business.
Including:
· Internal
· External
· Financial Institutions
· Government (Grant Funding)
· Angel Investors
· Crowd Funding
· ESIC Investment
· More
What is email marketing? This module Tracy Sheen, The Digital Guide, discusses the key elements of what can be one of your businesses most effective marketing channels.
Key learning outcomes:
· Understanding why you should be building a database
· Identify opportunities to engage with your clients on a regular basis
· Learn about the various platforms and which one will be the best fit for your business
What is the purpose of a content calendar and how can it save you time and stress? In this module Tracy Sheen, The Digital Guide, discusses five big questions you need to answer to create a content calendar.
Key learning outcomes:
· Understand your client better
· Understand the problem and answer your content is addressing
· Developing and distributing content
· Understanding which platforms suit your purpose
In this support module Jeanette Jifkins from Onyx Legal discusses how copyright works, including how to protect your copyright online and not infringe on others.
Key learning outcomes:
· What is copyright?
· How copyright works
· Using copyright works
· Protecting your business
In this business support podcast, Andrea Anderson from Your Marketing Machines, talks about why you should be using video content to promote your business and nurture lead generation.
Learning outcomes:
· How to develop video content
· El natural vs Staged
· Understand the different social media platforms
· Free video maker software available to you
This module presented by Margaret Goody from Akyra Strategy and Development, is specifically designed for employers to put a Return to Work Plan in place for staff returning to the workplace after working from home due to COVID-19.
Key learning outcomes:
· Communicate effectively with your employees
· Ensuring a COVID safety plan is in place
· Communicate changes and policies to customers and clients
· Employee engagement strategies
This business support module Andrea Anderson from Your Marketing Machines looks at strategies to re-engage your customer database and save thousands in marketing costs by:
· Increasing your sales conversion
· Creating more referral partners
· Building a stronger relationship with your database
· Seeking cross-promotional opportunities
In this module Jeanette Jifkins from Onyx Legal, takes you through anti-spam laws and legal requirements. Make sure your business is not in breach.
Key learning outcomes:
· What is Spam?
· Anti-spam compliance
· The importance of having an Unsubscribe facility
· Legal requirements when using lists
This podcast discusses your legal requirements when using testimonials, comments and reviews for your business.
Key Learning Modules:
· Testimonials
· Reviews & misleading Conduct
· Publication
· Comments
· Infringement of intellectual property
Consumer law is managed by the ACCC and Fair trading agencies. This topic presented by Jeanette Jifkins, Onyx Legal, covers your obligations and legal requirements regarding your customers.
Key learning outcomes:
· Consumer Guarantees
· Misleading and Deceptive conduct
· Fair Payment Terms
· Unfair Contract Terms
· Safety
COVID-19 has forced major changes to the traditional 'workplace' and workforce. In this business support module, Margaret Goody from Akyra Strategy and Development, discusses five critical actions businesses can take in their workforce recovery post COVID-19 restrictions: Reflect, Reconnect, Reengage, Rethink, Reboot.
Key learning outcomes:
· The value of reflection and planning
· Considerations when reconnecting to your workforce
· Re-engage strategies and considerations
· Re-thinking the workforce and workplace to leverage the experience of COVID-19 response
· Understanding people management processes
This module presented by Margaret Goody from Akyra Strategy and Development, is specifically designed for employers to put a Return to Work Plan in place for staff returning to the workplace after working from home due to COVID-19.
Key learning outcomes:
· Communicate effectively with your employees
· Ensuring a COVID safety plan is in place
· Communicate changes and policies to customers and clients
· Employee engagement strategies
Understand the basics of Search Engine Optimisation and strategies to improving your business' website Google ranking.
Learning outcomes:
· What is SEO?
· Rankings and Visibility
· Components of a strong SEO strategy
· Monitoring & Tracking
This business support module presented by Dianne Brown, SRJ Walker Wayland discusses business improvement processes to help improve your business' profitability.
Learning outcomes:
· Overview of three stages of Business Improvement
· How you can minimise waste in your business
· Profit Improvement Techniques
At some point in your business career you WILL exit your business. Make sure you have everything in place to legally prepare for exit. Jeremy Streten from SMS Law takes you through some vital considerations for exiting a business.
Learning outcomes:
· Thinking about your business from a Buyers Perspective
· Your key business asset
· Business Legal lifecycle
Please note: it is recommended to download the included workbook (below) to refer to during this module.
This presentation from Jeanette Jifkins from Onyx Legal covers privacy law relevant to your business. Protect yourself and your business by ensuring you adhere to privacy law.
Key learning outcomes:
· Overview of privacy law in Australia & around the World
· Understanding what is personal information
· Privacy and social media
· Mandatory data reporting
· Penalties attached to privacy breaches
In this business support module Dianne Brown from SRJ Walker Wayland provides business owners with simple tips and advice for writing your next grant application.
Key learning outcomes:
· Being Grant Ready
· Identifying a suitable project
· Understanding the importance of detail in the application process
· Prepare and plan for success
· Maximising funding potential
· Understanding and preparing your financial contribution
· Working with advisors
In this business support module Dianne Brown from SRJ Walker Wayland takes you through key tips to identifying grant and funding opportunities for your business.
Key learning outcomes:
· - Understanding what is Grant Funding
· - What type of things will it fund
· - Tips 1&2 from '7 Steps to Grant Success' program
· - Learning how to identify relevant grant funding opportunities for your business
In this business support module Dianne Brown from SRJ Walker Wayland takes business owners through the basics of small business accounting.
Key learning outcomes:
- Introduction to bookkeeping
- Accounting controls
- Your key monthly financial statements
- Completing your BAS
- Accounting systems
- Record keeping