The Essential Podcast by Zinc: Recent Episodes
Kristen Wells
The Essential Podcast, hosted by Zinc CEO, Stacey Epstein, features conversations with leaders from various industries and backgrounds, addressing communication in the workplace. From emerging tech to real-world learnings, Essential dives into the people, processes, and cultures behind how we communicate at work––taking a first-hand look at how organizations can use better communication to achieve measurable business results.
Irene Lefton, an experienced customer success executive discusses the importance of putting the customer first, the role of communication in business, and how to reduce friction among the various generations currently in the workforce.
From being on a mission to working with customers, the key to success is having an effective form of communication and consistently staying in touch. Hear from Dean Robison on his perspective around building a strategic alignment framework for your company based on the same principles used by the marine corps.
Workplace strategist Erica Keswin discusses the importance of strengthening relationships at work and how technology can aid in this.
The Essential podcast features special guest, Patrice Eberline, VP of Customer Success for ServiceMax, a division of GE. The conversation focuses on a range of topics including how to cultivate more women leaders, the importance of customer success and how communication is critical in delivering excellent customer experiences every day.
Vivint's field services leader manages 1,100 field service technicians and regional zone directors across the US and Canada. Brett Barborka shares how his teams work hard to provide a high quality product and deliver it in-home with great customer experiences every day. It all comes down to hiring customer centric people who can adapt to constant change and who ultimately care. Communication is essential in operating efficiently across all departments. "It's the blood flow of the company and without it, we would die".
BlueLine Rental's CEO, Asterios Satrazemis shares his business insights and attributes his company's success to how each team member connects with customers every day. Communication and connecting relationships are essential pillars to BlueLine's growth and profitability.