The Healthcare QualityCast: Recent Episodes
Jarvis Gray
The Healthcare QualityCast is an audio podcast spotlighting today's most exciting and inspiring professionals within the healthcare industry. In our podcast we dive into the career journeys of leaders that work daily to improve quality, safety, and service outcomes for patients, their family members, and their communities at large. Our mission is to provide motivation and direction to our listeners, encouraging you all to continue your efforts in improving the overall quality of healthcare.
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What does healthcare leadership excellence look like in an era of generational workforce shifts, complex personal challenges, and relentless industry transformation?
Today’s healthcare leaders are under intense pressure—not just to meet performance targets, but to build resilient, empowered teams and shape organizations that can thrive in uncertainty. How do the most effective leaders cultivate true excellence, develop future-ready talent, and translate personal adversity into organizational impact?
In this episode of the Excellence in Healthcare Podcast, host Jarvis T. Gray welcomes Kristie Andrews—an accomplished healthcare executive, executive coach, and passionate advocate for leadership development. Drawing from a career spanning operations, finance, human resources, and patient advocacy, Kristie delivers an unfiltered, real-world look at what it takes to lead with purpose, humility, and impact.
EPISODE OVERVIEW
Whether you’re guiding the C-suite or stepping into your first leadership role, the ability to continually grow, evolve, and respond to the shifting needs of people and organizations is mission-critical. Kristie shares a deeply personal and practical perspective on the discipline, adaptability, and emotional intelligence that define great leadership in healthcare—especially when facing major professional and personal inflection points.
With candid stories of triumph, loss, and reinvention, Kristie outlines why a growth mindset is foundational to leadership excellence, how to navigate the complexities of today’s multi-generational workforce, and why investing in coaching and mentorship is no longer optional for leaders who aspire to build high-performing teams.
Jarvis and Kristie explore:
- How leaders can move beyond “fake it till you make it” to a culture of constant learning, humility, and authentic growth
- The strategic imperative of bridging generational divides—unlocking knowledge transfer between seasoned executives and emerging talent
- The role of coaching and emotional intelligence in unlocking organizational and personal breakthroughs, especially during crisis and transformation
- What it means to lead with compassion, build enduring relationships, and create impact that lasts beyond any single job or title
KEY TAKE-AWAYS
- How adopting a growth mindset fuels true leadership excellence—even in times of drastic change or adversity
- Strategies for meaningful succession planning to retain institutional knowledge and prepare for the generational reset in healthcare leadership
- Why coaching is a critical lever for elevating leadership performance and accelerating career advancement—at every stage
- Lessons in humility, resilience, and authentic relationship-building from real-world leadership journeys
- How to blend operational, financial, and human resource expertise for greater organizational agility and patient impact
- The importance of emotional intelligence and personal mastery as the overlooked differentiators of top-performing leaders
- Practical advice for developing cross-generational mentorship and collaborative leadership pipelines
- How to transform personal and professional setbacks into greater purpose, community influence, and enduring advocacy
NOTABLE QUOTE
“I don’t subscribe to ‘fake it till you make it.’ If there are skill sets you need, invest in yourself as a leader, go after it, and be the best in that area.”
— Kristie Andrews
WHO SHOULD LISTEN
This episode is especially valuable for:
• Hospital and health system CEOs
• COOs, CNOs, and CMOs
• Quality and strategy leaders
• Healthcare entrepreneurs and executive coaches
• Rural healthcare executives
• HR and talent management professionals
• Emerging leaders seeking to accelerate their impact
Whether you are building high-performing teams, managing organizational transformation, or nurturing the next generation of healthcare leaders, this conversation delivers actionable insights you can implement today.
ABOUT THE EXCELLENCE IN HEALTHCARE PODCAST
The Excellence in Healthcare Podcast features conversations with healthcare leaders, innovators, and industry experts who are helping organizations improve leadership, strategy execution, operational performance, and healthcare outcomes. Hosted by Jarvis T. Gray, each episode explores practical ideas, proven frameworks, and real-world lessons that help healthcare organizations achieve sustainable excellence.
CALL TO ACTION
Maximize your leadership impact—follow the Excellence in Healthcare Podcast for the latest conversations on building high-achieving teams and organizations. If this episode resonated with you, please share it with your network, connect with Kristie Andrews and Jarvis Gray on LinkedIn, and visit Healthcare Excellence Advisors for additional resources on leadership, coaching, and organizational transformation.
Ready to lead with intention, resilience, and a passion for excellence? Listen now and join a community of healthcare leaders shaping the future of the industry.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
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What does it truly take to transform organizational culture in healthcare—and why do so many “DEI” initiatives fail to create lasting impact?
In an era where workforce engagement, retention, and culture are critical to performance, most healthcare organizations struggle to move beyond surface-level diversity, equity, and inclusion programs. Instead of building real culture change, efforts often stall in compliance exercises, one-off trainings, or reactive responses to crisis. If your organization is rethinking how to embed inclusion and performance into strategy, this episode is essential listening.
Episode Overview
In this episode of the Excellence in Healthcare Podcast, Jarvis Gray welcomes Dr. Jennifer Sarrett, founder and CEO of Disruptive Inclusion. A medical anthropologist, bioethicist, and experienced health equity leader, Dr. Jennifer Sarrett brings a unique perspective to building organizational cultures that support high performance—and why most conventional DEI efforts miss the mark.
With experience designing health equity programming at Emory University and advising clients from global NGOs to health tech startups, Dr. Jennifer Sarrett dives into why culture must be treated as a strategic system, not a compliance checkbox.
Throughout the conversation, Dr. Jennifer Sarrett and Jarvis Gray explore:
- The limitations and missed opportunities of traditional healthcare DEI approaches
- How a universal design framework, borrowed from architecture and disability studies, can build cultures that support EVERY team member—creating better retention, engagement, and outcomes
- Practical strategies for embedding inclusion and organizational effectiveness into strategy execution
Rather than a chronological play-by-play, listeners will encounter actionable lessons on designing cultures where high-performing teams, innovation, and equitable care can thrive—tailored for the realities of healthcare organizations facing workforce shortages, rapid change, and increasing demands for value.
Key Takeaways
- Why too many DEI initiatives are reactive, siloed, and fail to address the real needs of the workforce
- How to apply universal design principles to organizational culture for sustainable inclusion and operational excellence
- Steps for moving beyond compliance to proactive, evidence-based strategies that drive business, clinical, and workforce outcomes
- Why inclusion and equity must come before diversity—if you want to retain top talent and create results
- The critical role of internal assessment in uncovering the real drivers of turnover, engagement gaps, and team dysfunction
- Leadership coaching essentials for technical experts transitioning to people management roles in healthcare
- Practical frameworks for client acquisition, branding, and communicating value in a crowded healthcare consulting market
- How to leverage strategic partnerships—and why complementary expertise can accelerate organizational results
Notable Quote
"You want inclusion, then equity, then diversity—because if you just have diversity and you forget the equity and inclusion, then all your people are going to leave. If you have equity and inclusion, then the diversity comes."
— Dr. Jennifer Sarrett
Who Should Listen
This episode is especially valuable for:
- Hospital CEOs and system executives
- COOs, CMOs, CNOs, and senior leaders responsible for workforce engagement and organizational strategy
- Quality, strategy, and operational excellence leaders seeking to embed culture into performance initiatives
- Healthcare entrepreneurs and emerging executives aiming to design high-performing organizations from the ground up
- Rural and community healthcare leaders navigating workforce challenges and cultural transformation
About the Excellence in Healthcare Podcast
The Excellence in Healthcare Podcast features conversations with healthcare leaders, innovators, and industry experts who are helping organizations improve leadership, strategy execution, operational performance, and healthcare outcomes. Hosted by Jarvis T. Gray, each episode explores practical ideas, proven frameworks, and real-world lessons that help healthcare organizations achieve sustainable excellence.
Call to Action
Unlock the insights you need to drive real cultural transformation and operational excellence in your healthcare organization:
- Follow the Excellence in Healthcare Podcast for more executive-level conversations on strategy, leadership, and innovation.
- Share this episode with your leadership team or professional network on LinkedIn.
- Connect with Dr. Jennifer Sarrett via LinkedIn or at disruptiveinclusion.com to learn more about universal design for culture and organizational effectiveness.
- Connect with Jarvis Gray and Healthcare Excellence Advisors for strategy, operational improvement, and leadership support.
- Visit HealthcareExcellenceAdvisors.com for resources, insights, and support in building high-performing healthcare organizations.
Tune in for this candid, strategic discussion—and take away actionable steps you can implement immediately to strengthen your organization’s culture, performance, and results.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
Send us Fan Mail
What does healthcare excellence look like amid policy uncertainty, workforce shortages, and the rising role of AI?
As community health centers face new funding realities and expanded expectations, leaders are being called upon to reimagine care delivery, strengthen mission alignment, and build resilient organizations. In this candid episode of the Excellence in Healthcare Podcast, Dr. Craig Glover, CEO of a leading community health center, joins host Jarvis T. Gray to explore how executive leaders can steer organizations through complexity, change, and unprecedented opportunity.
EPISODE OVERVIEW
Dr. Craig Glover brings over two decades of experience in healthcare leadership, technology, and community service. From his early IT career to now leading his third Federally Qualified Health Center (FQHC), Dr. Glover’s journey is a powerful example of purpose-driven leadership and strategic transformation in healthcare.
In this conversation, Dr. Craig Glover sheds light on the real-world challenges and high-stakes decisions facing community health and rural healthcare executives in 2026—including the far-reaching impacts of federal policy shifts and funding reductions on primary care access. The episode goes beyond policy, delving into the leadership values that guide Dr. Craig Glover, the transformative potential (and ethical considerations) of AI, and why cross-sector partnerships are now essential for healthcare organizations’ survival and growth.
Listeners will discover practical lessons on building high-performing organizations, developing future-ready strategies, and staying mission-focused—even as the landscape shifts underfoot.
KEY TAKEAWAYS
• How to lead with fairness and mission-driven values during times of industry disruption
• Strategic approaches for navigating federal and state policy changes impacting healthcare funding and access
• Why community health centers are foundational to America’s largest primary care network—and what’s at stake as policy shifts threaten coverage for millions
• The critical importance of cross-sector partnerships and how to align with local agencies and stakeholders
• Practical lessons from building and sustaining organizational cultures in both technology and healthcare settings
• How to leverage artificial intelligence to drive efficiencies and address healthcare workforce challenges—while maintaining ethical guardrails
• Empowerment strategies for developing resilient, future-ready teams
• Leadership advice for new and emerging executives, including insights on self-awareness, introversion, and relationship-building
NOTABLE QUOTE
"There is more than one way to do something correctly. As a leader, tell your team the outcome you need—then empower them to find the best path. Sometimes, they’ll even find a better way than you imagined."
— Dr. Craig Glover
WHO SHOULD LISTEN
This episode is especially valuable for:
• Hospital and health system CEOs
• Community and rural healthcare executives
• COOs, CNOs, CMOs, and clinical leaders
• Strategy, quality, and operational excellence professionals
• Healthcare entrepreneurs and FQHC leaders
• Emerging executives seeking to build high-performing teams and resilient cultures
ABOUT THE EXCELLENCE IN HEALTHCARE PODCAST
The Excellence in Healthcare Podcast features conversations with healthcare leaders, innovators, and industry experts who are helping organizations improve leadership, strategy execution, operational performance, and healthcare outcomes. Hosted by Jarvis T. Gray, each episode explores practical ideas, proven frameworks, and real-world lessons that help healthcare organizations achieve sustainable excellence.
CALL TO ACTION
Ready to lead with purpose and turn uncertainty into opportunity?
• Follow the Excellence in Healthcare Podcast on your preferred platform to unlock more strategic insights.
• Share this episode with your leadership team and peers to spark meaningful conversations about the future of healthcare.
• Connect with Dr. Craig Glover on LinkedIn to expand your professional network and learn more about transformative leadership in community health.
• Connect with Jarvis T. Gray to stay ahead of industry trends and best practices.
• Visit Healthcare Excellence Advisors for strategic guidance and resources to strengthen your organization.
Join the conversation that’s shaping healthcare’s next era—download the full episode now.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
Send us Fan Mail
What separates a thriving private behavioral health practice from one struggling to navigate today’s workforce shortages, shifting technology, and rising patient demands?
With mental health needs on the rise and telehealth breaking down barriers, how are innovative clinician-entrepreneurs building scalable, high-impact psychiatric practices—while sustaining quality, access, and a commitment to patient-centered care?
In this episode of the Excellence in Healthcare Podcast, host Jarvis Gray welcomes Dr. Jackline Ngalame, Psychiatric Nurse Practitioner and founder of Empower Psychiatry PLLC. Together, they explore the real-world challenges and opportunities of building a private psychiatric practice that places patients—and outcomes—at the center of everything.
Episode Overview
Dr. Jackline Ngalame transitioned from a hospital RN serving high-acuity psychiatric patients to launching and scaling her own multi-state, telehealth-based psychiatry practice. In a healthcare environment marked by reimbursement uncertainty, workforce constraints, and the proliferation of virtual care, her story is a masterclass in adaptive leadership, entrepreneurial problem-solving, and operational innovation.
This conversation goes beyond traditional narratives of “private practice success.” Dr. Jackline Ngalame candidly examines the leadership mindset, strategy pivots, and organizational discipline required to:
- Overcome geographic and regulatory barriers;
- Foster a high-trust, outcomes-driven patient experience;
- Harness technology to expand access—without compromising quality or clinician wellbeing.
The episode is rich with lessons on building a resilient, adaptable psychiatric practice rooted in evidence-based care, strategic marketing, and genuine patient empowerment. Executives will gain rare insight into the frontline realities and forward-focused thinking that drive organizational performance—inside and outside the health system setting.
Key Takeaways
- How to build a scalable private practice: From startup mechanics to multi-state telepsychiatry expansion, learn what it takes to launch, grow, and operationalize a high-functioning practice.
- Patient-centered leadership in mental health: Discover why deep listening, patient inclusion, and aligning care with lived experience are central to long-term retention and clinical outcomes.
- Leveraging technology for access and impact: Practical strategies for using telehealth platforms to reach underserved populations—without sacrificing the therapeutic alliance or quality standards.
- Branding, reputation, and sustainable growth: Tactics for standing out in a crowded behavioral health market, building referral relationships, and converting word-of-mouth into consistent revenue.
- Operational excellence for solo and group practices: Insights on systems, SOPs, and automation that reduce burnout, safeguard clinician capacity, and enable seamless scaling.
- Innovative care offerings: The opportunity and risks of introducing emerging treatments (such as at-home ketamine therapy) and staying evidence-based amid rapid change.
- Workforce, family, and work-life balance: Lessons in creating a business model that supports both high clinical standards and personal sustainability—for founders and future team members.
- Next-generation practice strategy: Steps to transition from founder-led to team-based care, and the leadership competencies required to build a thriving, values-driven organization.
Notable Quote
"The best skill in mental health is the ability to be able to listen, clarify, and have a conversation with your patient... Me spending an extra one minute with a patient could make a difference between them leaving my office and remaining alive, or they living and dying or committing suicide." — Dr. Jackline Ngalame
Who Should Listen
This episode is especially valuable for:
- Hospital and health system CEOs
- Chief Medical, Nursing, Quality, and Clinical Officers
- Strategy and operations leaders driving ambulatory or behavioral health transformation
- Rural healthcare executives seeking mental health access solutions
- Founders and leaders of private and group healthcare practices
- Healthcare entrepreneurs, innovators, and practice managers
- Emerging leaders seeking frontline insight into building resilient, high-impact healthcare organizations
About the Excellence in Healthcare Podcast
The Excellence in Healthcare Podcast features conversations with healthcare leaders, innovators, and industry experts who are helping organizations improve leadership, strategy execution, operational performance, and healthcare outcomes. Hosted by Jarvis T. Gray, each episode explores practical ideas, proven frameworks, and real-world lessons that help healthcare organizations achieve sustainable excellence.
Call to Action
- Follow the Excellence in Healthcare Podcast on your preferred platform for more conversations with healthcare’s top leaders and innovators.
- Share this episode with fellow executives, strategy teams, or entrepreneurial colleagues focused on ambulatory or mental health transformation.
- Connect with Dr. Jackline Ngalame for insights on building high-performing psychiatry practices, telemedicine innovation, or collaborative partnerships.
- Connect with Jarvis Gray on LinkedIn for thought leadership, events, and executive roundtables on healthcare excellence.
- Visit Healthcare Excellence Advisors to access resources, strategy tools, and advisory support designed for forward-thinking health organizations.
Tune in now to learn how you can transform clinical expertise into sustainable, scalable organizational excellence—while driving measurable impact for your patients and your team.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
Send us Fan Mail
What does it really take to build a high-impact healthcare business in an era defined by complexity, workforce constraints, and competing priorities?
For healthcare leaders and entrepreneurs, transforming clinical expertise into scalable, patient-centered businesses isn’t just about passion—it’s about vision, strategy, and overcoming real-world barriers that most never discuss. In this episode of the Excellence in Healthcare Podcast, Jarvis T. Gray sits down with Stacy Davis, founder of Flavorful Nutrition, to explore what healthcare excellence truly looks like when strategy meets compassion and operational rigor.
EPISODE OVERVIEW
Stacy Davis is a registered dietitian, culinary-trained nutritionist, and founder of Flavorful Nutrition—a South Florida-based coaching business on a mission to serve patients facing cancer and other chronic conditions through evidence-based, accessible, and innovative nutrition support.
In this candid conversation, Stacy Davis shares her journey from hospital clinical leader to healthcare entrepreneur, revealing what it takes to launch, grow, and sustain a values-driven business that transcends traditional care models. Jarvis Gray and Stacy Davis dig deep into the messy realities behind the “Instagram version” of healthcare entrepreneurship, including the leadership, mindset, and operational discipline required to bridge the gap between vision and impact.
Through the lens of startup grit and clinical excellence, this episode unpacks lessons directly relevant to health system executives, strategy leaders, rural innovators, and health entrepreneurs alike. Stacy Davis’s experience with oncology nutrition coaching, membership-based business models, community education, and digital engagement offers a window into the strategies, stumbles, and mindset shifts required to drive meaningful change for patients—and sustainable growth for emerging healthcare organizations.
KEY TAKEAWAYS
- How to move from clinical passion to a sustainable healthcare business model
- Lessons learned transforming patient care into scalable, community-driven solutions
- Why clear goals, focus, and disciplined execution are critical for business and operational excellence
- How to overcome the isolation and “comparison mindset” that challenge healthcare leaders at all levels
- Strategies for identifying your true customer—and aligning your services to solve their most pressing pain points
- Building referral relationships and partnerships in a crowded, competitive healthcare landscape
- Developing repeatable frameworks for content, patient engagement, and digital outreach
- The power—and necessity—of measuring, iterating, and focusing on what actually moves the needle
- Insights into building membership-based models and navigating the “one-to-many” shift in patient/community engagement
- What healthcare leaders, executives, and entrepreneurs can learn from the frontlines of patient-centered innovation
NOTABLE QUOTE
"You have to start where the person’s at. Whether in nutrition or in business, it’s about meeting people where they are and building from there."
— Stacy Davis
WHO SHOULD LISTEN
This episode is especially valuable for:
- Hospital CEOs and health system executives leading organizational transformation
- COOs and operational leaders managing new business models and service lines
- Strategy leaders and innovation officers seeking practical growth frameworks
- Quality leaders and CMOs invested in patient-centered care
- Healthcare entrepreneurs and intrapreneurs launching or scaling services
- Rural and community healthcare executives seeking creative approaches to access and engagement
- Emerging leaders looking for real-world lessons on business, leadership, and impact
ABOUT THE EXCELLENCE IN HEALTHCARE PODCAST
The Excellence in Healthcare Podcast features conversations with healthcare leaders, innovators, and industry experts who are helping organizations improve leadership, strategy execution, operational performance, and healthcare outcomes. Hosted by Jarvis T. Gray, each episode explores practical ideas, proven frameworks, and real-world lessons that help healthcare organizations achieve sustainable excellence.
CALL TO ACTION
If you’re committed to raising the bar in healthcare leadership, strategy, or innovation, follow the Excellence in Healthcare Podcast on your preferred podcast platform and YouTube.
Share this episode with your executive team or entrepreneurial network on LinkedIn to spark new conversations on care transformation.
Connect with Stacy Davis to learn more about Flavorful Nutrition, oncology nutrition support, and membership-based care models.
Reach out to Jarvis Gray for healthcare strategy advisory or details about the Health Biz Accelerator community.
Visit Healthcare Excellence Advisors for resources, frameworks, and executive coaching designed to help your organization achieve excellence—at scale.
Join us and discover the mindset, tools, and strategies that turn healthcare visionaries into difference-makers.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
Send us Fan Mail
What does true healthcare transformation look like at the intersection of brain health, nutrition, and lifelong caregiver support?
Healthcare leaders know that clinical excellence depends on holistic approaches that create lasting change for patients and communities. But transforming health behaviors—especially for special needs populations and caregiver circles—remains an ongoing challenge. In this thought-provoking episode of the Excellence in Healthcare Podcast, host Jarvis Gray welcomes Nancy Wright, a brain health coach and experienced healthcare entrepreneur, to explore why traditional approaches often fail—and what it takes to design high-impact, sustainable solutions that truly improve lives.
Episode Overview
As a catalyst for innovative health and wellness programming, Nancy Wright brings over 30 years of healthcare industry perspective—and the personal experience of supporting both an autistic daughter and a parent with Alzheimer’s. Her unique insight is shaped by deep professional expertise, hard-won personal lessons, and her leadership in developing human-centered, outcomes-focused service models for special needs populations and family caregivers.
This conversation explores how healthcare leaders can bridge operational, strategic, and cultural excellence by integrating practical nutrition strategies, behavioral science, and authentic community engagement. Nancy Wright shares how she leverages lived experience, specialized coaching frameworks, and workshop-based education to create measurable improvements not just in individual health, but in the lives of entire families.
If your organization seeks to strengthen population health, expand innovative service lines, or develop high-performing teams that serve at-risk or underserved groups, this episode offers actionable strategies for building programs that stick—while aligning to both mission and margin.
Key Takeaways
- How effective healthcare transformation requires solutions tailored to complex, real-life needs of patients and families—not just protocols and policies
- The business case for specialized, experiential wellness offerings—such as brain health coaching, “traffic light” nutrition education, pantry makeovers, and “smart shopping” trips
- Strategies for aligning personal values (like compassion and education) with operational business models and measurable health outcomes
- Practical ways to leverage personal experience inside professional service development, establishing executive credibility with patients, payers, and referral partners
- How to identify, recruit, and serve niche patient populations (e.g., autistic adults, family caregivers, seniors experiencing cognitive decline)
- Building scalable wellness programs through community engagement—such as peer-led walking groups and interactive workshops
- Overcoming behavioral change challenges and breaking through resistance to transform daily health habits
- Positioning your organization or practice as a go-to resource for special needs communities, and forming high-value referral partnerships
- Pricing, packaging, and marketing considerations for health services aimed at outcomes and long-term relationship building
Notable Quote
"I help them work with the brain they have, not against it, and support caregivers to create healthier and happier lives—because transformation is about empowering people with the knowledge and tools to change, together."
— Nancy Wright
Who Should Listen
This episode is especially valuable for:
• Hospital CEOs and senior health system executive teams
• COOs, CNOs, CMOs, and operational leaders focused on population health and service differentiation
• Quality, strategy, and innovation leaders designing new care models
• Rural healthcare administrators seeking scalable, high-value community engagement
• Healthcare entrepreneurs and clinic owners developing niche or specialized offerings
• Executives responsible for behavioral health, wellness, chronic disease management, and family/caregiver support
About the Excellence in Healthcare Podcast
The Excellence in Healthcare Podcast features conversations with healthcare leaders, innovators, and industry experts who are helping organizations improve leadership, strategy execution, operational performance, and healthcare outcomes. Hosted by Jarvis T. Gray, each episode explores practical ideas, proven frameworks, and real-world lessons that help healthcare organizations achieve sustainable excellence.
Call to Action
Ready to rethink how your organization delivers meaningful transformation?
- Follow the Excellence in Healthcare Podcast for more high-impact leadership insights.
- Share this episode with healthcare colleagues—especially those leading wellness, transformation, or population health initiatives.
- Connect with Nancy Wright for consultation or speaking engagements, and visit NancyTheHealthCoach.com to learn about her programs and resources.
- Connect with Jarvis T. Gray on LinkedIn for more leadership content, or visit Healthcare Excellence Advisors for guidance on transforming your organization.
- Subscribe and leave a review to let us know what leadership questions or challenges you want explored in a future episode.
Have you discovered the critical missing links between operational excellence, innovation, and transformational care? Listen now to discover actionable strategies you can bring back to your team.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
Send us Fan Mail
Guest: Miles Gloetzner, Founder & Executive Director, Inhora Home for the Dying
Host: Jarvis T. Gray, The Quality Coaching Co.
Episode Highlights
- Introduction to Inhora Home for the Dying
Miles shares the mission behind Albuquerque’s only nonprofit hospice home, providing 24-hour care at no cost to families. The home focuses on a community-powered, volunteer-driven approach, prioritizing both dignity and connection at the end of life 01:41. - Origin Story & Motivation
Despite having no significant end-of-life experiences prior, Miles felt an unexpected calling to create Inhora. He details how this inspiration emerged and the journey from concept to opening the home 05:29. - Free-of-Charge Model
The importance of removing the financial burden for families is discussed, with Miles explaining why dignity and quality care at end of life should not depend on ability to pay. He emphasizes the collective community effort that sustains their work 08:37. - Lessons from the First Year
Reflections on the self-discovery and leadership growth required to navigate Inhora’s first year. Miles touches on the challenges of transitioning from frontline caregiver to executive director and the critical role of mentorship and a strong board 11:51. - Entrepreneurial Insights & Resilience
The realities of being stretched thin, maintaining faith in the mission, and embracing the ups and downs of nonprofit leadership. Discussion includes the necessity of letting go, building a supportive team, and learning from setbacks 14:29. - Fundraising Systems & Strategy Discussion
The episode delves into the specifics of building sustainable revenue streams, with an in-depth exploration of donation sources, corporate sponsorships, grants, and recurring donor campaigns. Strategies for systematizing marketing, storytelling, and operational processes are brainstormed 21:43, 30:55. - Building the Right Team
Insights into hiring for mission-driven organizations, placing culture and heart above resume. The importance of clearly articulating values, creating intentional hiring processes, and delegating through standard operating procedures is highlighted 47:25. - Vision for the Future
Miles paints a powerful picture of expanding the Inhora model throughout New Mexico, changing the culture of dying from isolation to one of community and humanity 57:39.
Key Takeaways
- Community and dignity are central to compassionate end-of-life care.
- Nonprofit healthcare entrepreneurship demands personal growth, resilience, and a willingness to delegate.
- Sustainable impact requires systematizing fundraising, marketing, and operations.
- Heart-led hiring and team culture are non-negotiable in deeply human service.
- A clear vision can inspire community support and transform societal approaches to death and dying.
Resources Mentioned
- Omega Home Network: Community-powered home-based hospice care.
- Tips for building standard operating procedures (SOPs) and recurring donor campaigns.
- Creating client avatars for targeted fundraising and outreach strategy.
Connect with Inhora Home for the Dying
- Learn more or support: Inhora Home for the Dying website
For more inspiring stories and business insights from healthcare leaders, subscribe to the Excellence In Healthcare Podcast.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
Send us Fan Mail
Hosts:
- Jarvis T. Gray – The Quality Coaching Co.
- Jillian Martin – Founder, Vala Medical
Episode Overview
In this Small Business Spotlight episode, Jarvis T. Gray sits down with Jillian Martin, the founder of Vala Medical, a Cape Cod-based hormone clinic specializing in bioidentical hormone management and medical weight loss. They discuss Jillian's entrepreneurial journey, the challenges and breakthroughs of launching a healthcare business, patient engagement strategies, and building a trusted brand in the hormone optimization space.
Key Discussion Topics
Jillian’s Path to Healthcare Entrepreneurship
- Inspired by her mother, a nurse and business owner
- Two decades of experience in post-acute care regulation and reimbursement
- Transition to nurse practitioner after exposure to new possibilities through a podcast (02:37)
- Personal experiences with family members' health shaped her focus (02:54)
Why Hormone Optimization?
- Influenced by her brother’s and daughter’s health issues
- Noted the gap between "normal" and "optimal" in lab results
- Formal training with HRT University helped clarify her niche (04:38)
Patient Journey at Vala Medical
- Initial 10-min Q&A call for fit assessment
- Comprehensive lab assessment for both men and women
- One-hour deep-dive consultation to connect symptoms with lab results
- Choose-your-own-adventure: lifestyle, supplements, or hormone therapy
- Emphasis on individualized patient goals and outcomes (06:19)
Business Building:
- Highlights the challenge of avoiding the “hard sales” approach, focusing on authenticity (10:30)
- Collaboration with her husband in running the practice
- Involving family and managing legacy considerations (12:43)
- Insights on what constitutes a strong month and ideal patient (15:52), (19:57)
Marketing and Community Engagement
- No reliance on social media; focus instead on in-person referrals, particularly through local gyms (13:13), (32:50)
- Current strategies include business texting, newsletters (in development), community events, and workshops (24:23), (39:21)
Growth, Operations & Vision
- Goal of 100 recurring monthly patients, reaching $30k/month in revenue (18:52)
- Commitment to local impact and being a trusted resource in Massachusetts and potentially New England (37:01)
- Long-term vision includes systematizing SOPs, operational excellence, and growing a referral network (42:21)
Practical Takeaways
- Patient Avatar: Know your ideal patient for targeted services and effective marketing (21:37)
- Referral Strategy: Leverage relationships with local gyms, health professionals, and relevant product partnerships (34:21)
- Workshops: Use educational events to establish authority and community presence (39:21), plan frequent events for best results (40:47)
- SOPs: Key to scaling and preparing for growth; start prioritizing critical processes (intake, onboarding, follow-up, communication, referral handling) (44:21)
- Celebrating Patients: Engagement through milestones, achievements, and support builds loyalty and word-of-mouth (27:44)
Connect With Vala Medical / Jillian Martin
- Website: valenmedical.com
- Email: admin@valenmedical.com
- YouTube: Private channel in progress; updates will be available on the website
- Newsletter: Coming soon (51:25)
Episode Highlights
- The importance of addressing the “last resort” patient
- Building business and clinical operations as a small, family-run team
- Authentic, educational marketing strategies vs. social media dependence
- Creating and leveraging local and health-related networks for steady growth
What’s Next for Jillian Martin & Vala Medical?
- Aiming to step into full-time clinic work
- Presenting at an industry conference in September
- Growing as a trusted leader in Massachusetts hormone health (52:03), (52:17)
Interested in more stories about healthcare entrepreneurship and growth?
Subscribe to the Excellence In Healthcare Podcast and follow along as we highlight the journeys of bold healthcare leaders breaking new ground.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Nancy Moonstar, author and psychologist, “A Man’s Guide to Intimacy”
Episode Highlights
Introduction
- Jarvis T. Gray welcomes listeners to the Health Biz Spotlight series, focusing on healthcare and wellness entrepreneurs. (00:00)
- Dr. Nancy Moonstar is introduced as an author and psychologist specializing in men's intimacy and connection.
Dr. Nancy Moonstar’s Path to Intimacy Coaching
- Five threads led to her current work, including:
- Personal online dating experiences.
- Early career questions from men about sexuality and masculinity.
- Turning her continuing education focus toward men’s sexual health.
- Learning about “stages” of intimacy from academic sources.
- Work in the prison system with men grappling with intimacy and boundary issues.
- The Me Too movement galvanized her to act, aiding men to heal and improve relationships. (02:17)
- Dr. Nancy Moonstar shares her “five stages of intimacy” framework. (04:32)
The Impact of Dr. Nancy Moonstar’s Work
- Men who work with her experience:
- Improved communication and connection with partners.
- Acceptance and confidence regarding their intimate selves.
- The courage to discuss sex and romance openly.
- Rituals—small, consistent actions—are key to fostering intimacy.
- Feedback from clients: Men feel understood, encouraged, and experience shifts in how women respond to them. (11:14)
Practical Tips for Men and Couples
- How men can open conversations about intimacy and romance.
- The power of rituals like shared meals, breathing together, and daily check-ins.
- The importance of introducing novelty and attentiveness to their partners. (14:03)
Business Growth & The Challenge of Selling Services
- Dr. Nancy Moonstar expresses discomfort and fear around “selling.”
- Jarvis T. Gray reframes selling as “invitation” to solve problems.
- Discussion of clinical confidence, positioning, and building a market-dominating proposition (ex: Domino’s 30-min pizza promise). (24:09)
- Suggestions for naming offers to highlight results, e.g. “Better Sex For Life Program.” (37:01)
Developing and Selling the Year-Long Couples Program
- Dr. Nancy Moonstar describes her immersive year-long, virtual couples coaching program.
- Jumpstart weekend via Zoom.
- Ongoing monthly coaching, email support, and emergency calls.
- Tailored lessons addressing each couple’s unique pain points.
- Target client: Heterosexual couples (but applicable to all), especially men committed to meaningful personal growth and emotional presence.
- The importance of clarity, accountability, and supportive structure in relationship work. (29:13)
Business Best Practices & Lead Generation
- Key strategies:
- Event marketing (webinars, summits) for lead generation.
- Discovery/enrollment calls structured as exploration, clinical insight, recommendation, invitation.
- Building detailed client avatars to refine messaging and offers.
- Time management tips: “Time To Think” and “Time To Measure” built into the daily schedule.
- Encouragement: Stay persistent for the sake of those who need the help, even if it’s just one man. (56:22)
Connect with Dr. Nancy Moonstar
- Website: amansguidetointimacy.com
- Free cheat sheet available on her website.
- Instagram: @amansguidetointimacy
- Book: “A Man’s Guide to Pleasuring His Partner: The Five Stages of Intimacy, from Conversation to Penetration” available on Amazon (search “all books” to bypass adult filters).
- Immersion program and contact options available via her website. (57:21)
Thank you for listening!
For show links, resources, and more from Jarvis T. Gray and Dr. Nancy Moonstar, see the episode description.
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Host and Guest
- Jarvis T. Gray, Healthcare Business Strategist, Founder of the Health Biz Accelerator Community
- Keisha Pinnock, Founder & CEO of KeiP Consulting LLC and Aja Wholistic
Episode Highlights
- Keisha's Healthcare & Entrepreneurial Journey
- Started in a doctor’s office, mentored by a practice administrator
- Transitioned from business administration to healthcare administration
- Became a compliance, audit, and regulatory navigation expert, leading to executive and consulting roles
- Founded KeiP Consulting LLC (compliance, regulatory, operational excellence) and Aja Wholistic (wellness for high-capacity women)
- Importance of Compliance in Healthcare
- Compliance as the foundation for mitigating organizational risk (03:28)
- Emphasizes wholistic, organization-wide compliance versus siloed/policing models
- Values in Consulting
- Leads with personal and professional integrity (05:44)
- Stresses ongoing learning, innovation, and protecting both her and her client’s brands
- Unique Strengths & Approach
- Combines financial, operational, compliance, and tech backgrounds
- Focus on proactive, embedded, partnership-driven compliance, not just “check the box” (10:04)
- Understands pain-points of leaders as both former C-level exec and multi-business owner
- Aja Wholistic: Philosophy & Services
- Born from her personal journey of corporate burnout and wholistic self-transformation (10:51)
- Focus: Helping high-capacity, ambitious women avoid burnout and create wholistic balance
- Three pillars: nervous system regulation, embodied leadership (feminine energy), and plant-based wellness
- Strategic and Business Goals
- Integrate KeiP Consulting and Aja Wholistic services for individual and organizational clients
- Expand to corporate wellness, focusing especially on women in leadership
- Broaden reach: operate nationally, but also give back locally in Florida and Atlanta (19:19)
- Revenue goals: $50,000+/month, focusing on 3–5 corporate clients and scalable offerings (26:44)
- Ideal Client Avatars
- KeiP Consulting: Large health plans, mid-level healthcare organizations with regulatory contracts, smaller home healthcare businesses (20:09)
- Aja Wholistic: Individual high-capacity, accomplished women, “FEM CEOs”; organizations committed to employee wellness and health
- Marketing & Positioning Strategies
- Hybrid avatar that blends compliance consulting with wellness for women leaders
- Authority positioning on LinkedIn, content creation, and executive roundtables (40:51)
- Movement and lifestyle marketing around feminine energy, professional success, holistic leadership
- Action Plan & Vision
- Short-term: Focus on visibility and authority in Florida, build strategic partnerships, host roundtables (41:09)
- Long-term: National reach, lead conferences on integrated business and wholistic leadership (49:32), support home health industry with AI-powered compliance tools
- Resources
- KeiP Consulting LLC Website
- Aja Wholistic Website
- Keisha Pinnock's new book: The Sacred Feminine Renewal Journey (available on Amazon)
Key Quotes
- “Effective compliance is how we mitigate risk in an organization.” — Keisha Pinnock (03:28)
- “I think your personal integrity and professional integrity... are so critical.” (06:21)
- "You’re more than just a 'check the box' compliance leader—you're on the proactive side." — Jarvis T. Gray (10:25)
- “Aja Wholistic was really birthed through...realizing that so many other women, high capacity women, are tapped out and there’s a void.” — Keisha Pinnock (13:30)
Connect with the Guest
- KeiP Consulting LLC
- Aja Wholistic
- Book: The Sacred Feminine Renewal Journey on Amazon soon
Next Steps for Listeners
- Follow Keisha Pinnock and Jarvis T. Gray on LinkedIn
- Explore compliance and wellness integration in your organization
- Check out Aja Wholistic’s FEM CEO Method
- Stay tuned for Keisha Pinnock’s upcoming book and events
Thank you for making the Excellence in Healthcare podcast a part of your day!
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Hosts & Guest
- Jarvis T. Gray — Host, The Quality Coaching Co.
- Austin Perkupile — Guest, Regional Vice President of Strategy at Advent Health (Kansas City)
Episode Highlights
Opening & Leadership Mindset
- Austin Perkupile shares a guiding Jim Rohn quote on the balance and nuances of effective leadership (00:29), emphasizing the value of finding a middle ground and continuous improvement in one's environment.
Career Path & Inspiration
- Austin Perkupile describes his journey to healthcare, influenced by family members in nursing and the industry's meaningful and practical impact. Has 20 years’ experience across operations, strategy, physician enterprise, and started in finance (02:19).
Healthcare Strategy—Trends & Evolution
- Discusses the evolution of healthcare strategy from episodic/major projects to ongoing, organization-wide processes focused on fulfilling organizational mission (04:55).
- Underlines the importance of integrating strategic planning with operational realities and multidisciplinary collaboration (06:42).
The Role and Complexity of Strategy
- Austin Perkupile comments on the increasing complexity due to regulation, technology, and changing physician employment models (09:23).
- Describes the necessity for healthcare systems to convene comprehensive ecosystems to meet patient needs (12:20).
Biggest Game-Changer: AI in Healthcare
- AI is highlighted as a transformative trend, especially its capacity to augment administrative tasks, prepare better for meetings, ask better questions, and make more informed decisions (13:07).
- Shares practical AI use cases: ChatGPT Enterprise for work (strategic planning, data aggregation), Claude for creative projects with family (15:30).
- Encourages responsible AI adoption for both administrative efficiency and personal creativity (17:58).
Leadership Challenges & Lessons
- Shares a career-defining lesson about presenting data to physicians, the importance of relationship-building, and taking a collaborative, exploratory approach with data (19:25).
- Stresses perseverance and the value of soft skills in addressing sensitive issues (22:37).
Influential People & Leadership Inspiration
- Mentions a former regional CEO who empowered his leaders, emphasizing the importance of creating supportive environments that drive team performance (24:31).
Current Challenges & Opportunities in Healthcare Leadership
- Highlights two main issues:
- Navigating regulatory uncertainty (26:48)
- Workforce shortages at all levels, and the need to be creative in staffing, training, and leveraging automation where possible (28:13)
Practical Steps for AI Adoption
- Recommends hands-on experimentation—using ChatGPT for daily tasks, learning by doing, and customizing use cases for personal workflow (30:53).
Inspiration and Career Advice
- Doing work that provides energy is vital for long-term career satisfaction (36:35).
- The hardest moments often lead to the most valuable growth (37:21).
Recommended Resources
- Books:
- "The Road Less Traveled" by M. Scott Peck
- "People of the Lie" by M. Scott Peck (37:42)
- Podcast:
- "Plain English" with Derek Thompson (39:19)
Looking Ahead
- Austin Perkupile is excited to facilitate specialty/subspecialty care improvements and to create more memorable experiences with family (40:10).
- Sets personal goals around family and quality time, inspired by meaningful moments outside work (41:13).
Connect with Austin Perkupile
- Best way: LinkedIn; he welcomes connections for knowledge sharing and collaboration (43:20).
Key Takeaways
- The role of strategy is more vital and complex than ever in healthcare, demanding cross-disciplinary collaboration and operational integration.
- AI is a practical tool for healthcare leaders today—aids efficiency, creativity, and strategic decision-making, but needs responsible use.
- Building strong relationships and maintaining a collaborative, data-explorative mindset are essential for effective leadership.
- The workforce challenge is immediate and ongoing—creative approaches and automation can help but will not fully substitute for human touch.
For more healthcare leadership insights, actionable strategies, and expert stories, subscribe to the Excellence In Healthcare podcast!
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Featured Guests
- Jarvis T. Gray — Host, Healthcare Business Strategist, Founder of the Health Biz Accelerator Community
- Barbara Ann Palmer — CEO and MAP Executive Coach, BP Life Coaching Services LLC
Episode Highlights
-
Embracing the Current Season as a Leader
-
Barbara Ann Palmer shares her focus on embracing change and alignment, viewing her current business phase as a necessary transition to rebuild with authenticity and inner clarity 00:53.
-
The Power of Rebuilding Quietly and Calmly
-
Barbara Ann Palmer describes her intentional withdrawal from misaligned efforts, instead embracing inspired action and deep self-assessment to guide her business decisions 02:09.
-
Key Wisdom from Years of Experience
-
"Nothing is wasted": Barbara Ann Palmer emphasizes the value of all past experiences and the importance of being open to new insights, rather than following external pressures or trends 05:07.
-
Strategic Transformations and Serendipity
-
The role of serendipity in business evolution: Unexpected opportunities have led Barbara Ann Palmer to platforms with a global reach and to connections that support her larger vision 07:08, 08:41.
-
Core Mission of BP Life Coaching Services
-
Barbara Ann Palmer's mission centers on empowering healthcare leaders and organizations, drawing on over 40 years of diverse healthcare experience to create meaningful impact 10:07.
-
Services Overview
-
Customized assessments for "breakthrough clarity"
- Neuroscience-based coaching to uncover and overcome internal barriers
-
Executive retreats (MAP: Make Anything Possible framework) offering holistic, transformational experiences and personalized leadership plans 13:23.
-
Client Impact and Transformation
-
Areas of change: Enhanced self-awareness, authentic leadership, calmness under pressure, and increased organizational engagement and retention 16:26.
-
Integration of Personal & Business Values
-
Barbara Ann Palmer underscores a holistic approach rooted in service without judgment, aligning spiritual, physical, and mental well-being in her coaching work 19:03.
-
Business Growth & Strategy
-
Jarvis T. Gray diagnoses Barbara Ann Palmer's challenges not as a strategy or marketing issue, but a need for greater focus and sharper client conversion processes 24:12.
-
Discussion of ideal client profiles (e.g., C-suite, especially Chief Nursing Officers and HR leaders), and the importance of precise targeting within healthcare organizations 32:35.
-
High-Ticket Executive Coaching Offer
-
Six-month program ($25,000) promising measurable results: at least 20–25% ROI and potentially much higher, with supporting data and resources provided 37:25.
-
Outcomes include improved leadership, bottom-line impact, and organizational culture 38:47.
-
Marketing & Authority Building
-
Barbara Ann Palmer is evolving her marketing to clearly communicate these transformational promises (ROI, transformation) and leveraging authority-based strategies like workshops, ebooks, and online courses 46:43.
-
Action Steps & Recommendations
-
Jarvis T. Gray recommends simplifying the intake process and client focus, sharpening the discovery call to naturally drive prospects to buy, and tracking conversions systematically 48:05.
Resources & Contact Information
- Website: bplifecoachingservices.com
- Alternate URL: bplifecoach.com
- Email: bpplifecoaching.com or bplifecoachingservices.com
- Connect for a discovery call via the website 51:15
Key Quotes
- "Nothing is wasted. There's no such thing as wasted time."
- "When you are being authentic and going after what is true for you, there is joy when you achieve it."
- "You can’t give people what you haven’t been willing to give to yourself."
- "People do not buy coaching. They buy results. They buy clarity, stability, culture change."
Special Offers
- Healthcare and wellness business owners can take the free Health Biz scorecard (link in show notes) for insight on strategy and growth.
Connect with Us
- For further resources, past episodes, and to subscribe, visit the podcast website.
- For business growth strategy and support, consider reaching out to Jarvis T. Gray or Barbara Ann Palmer.
Keep building a business that supports the life and the impact you want to create.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Tanya Iverson, CEO and Fitness Coach, Your Personal Best Fitness (YPB)
Episode Overview
In this episode, Jarvis T. Gray sits down with Tanya Iverson, a fitness coach and entrepreneur, to explore her journey from broadcast journalism to launching her own boutique fitness business focused on helping women regain health and confidence. Together, they discuss growth strategies, client retention, lead generation, moving business online, and the vital importance of purpose-driven entrepreneurship in the healthcare and wellness space.
Key Topics Covered
Tanya Iverson’s Story and Mission (00:55 - 08:54)
- Transitioned from journalism to fitness after a life-changing personal health experience
- Found passion in helping women overcome gym intimidation and achieve wellness goals
- Commitment to building mobility, energy, confidence—not just aesthetic results
Programs and Services (05:17 - 07:43)
- Specializes in one-on-one and couples coaching
- Packages offered: 3, 6, and 12 months, tailored to each client’s goals and lifestyle
- Strong emphasis on nutrition coaching and accountability
Unique Approach (09:09 - 10:26)
- Compassionate, client-centered coaching—meet clients where they are
- Focused on lifestyle change, not a drill sergeant mentality
Business Strategies and Growth Challenges (15:18 - 39:43)
- Goals for monthly revenue and systematizing consistent, high-quality lead generation
- Current marketing includes Thumbtack, referrals, and occasional social media or ads
- Importance of an ideal client avatar and personalized lead magnets
- Creating partnerships/joint ventures with complementary local businesses
- Structure a formal referral system to leverage high client retention
- Ideas for moving parts of the coaching business online (e.g., group programs, paid communities)
Live Events as a Growth Engine (49:14 - 01:01:02)
- Strategy: Commit to 10 consecutive events to refine the approach, increase confidence, and attract new clients
Actionable Takeaways
- Develop multiple lead magnets targeting different pain points specific to your ideal client
- Actively promote freebies across every digital touchpoint
- Build joint ventures with clinics, therapists, spas, and product vendors aligned with your audience
- Systematize your referral process, including structured asks and reward incentives
- Expand business reach through virtual and in-person workshops, testing and refining over time
- Commit to building out online group programs and consider dedicated paid online communities for long-term scalability
Connect with Tanya Iverson
- Instagram: @ypbfit
- LinkedIn: Tanya Iverson
- Facebook: Tanya Lawson Iverson
- TikTok: @ypbfit (limited content)
- Website: ypbfit.com
Free Resource
- 20-Minute Busy Mom Workout Guide
Download your jumpstart fitness plan (link in episode show notes on podcast platform)
Book a Complimentary Consultation
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Featured Speakers
- Jarvis T. Gray, Host, Healthcare Business Strategist
- Jason Teichner, Guest, Owner/Managing Partner, Natural Healing with Jason T.
Episode Highlights
- Jason Teichner's Journey:
Jason Teichner shares his personal story growing up around health and nutrition, his battle with Hodgkin's lymphoma, and the struggle with post-treatment side effects. His healing journey drove him to formal training and ultimately to launching his wellness business, aiming to help others heal from chronic health conditions when conventional methods have failed. 00:52 – 03:39 - Mission & Purpose:
Jason Teichner is committed to helping those who haven't found relief through traditional or even naturopathic care. His mission is to simplify healing by finding root causes through in-depth symptom assessment and providing clear action steps. His approach is built on empathy, as he personally relates to the challenges his clients face. 04:59 – 06:55 - Unique Approach:
Jason Teichner describes his method as focused on root cause healing—moving away from 'trial and error.' He emphasizes a slow, step-by-step plan individualized for each client, ensuring their bodies aren't overwhelmed. He positions his service as different from practitioners who offer generic solutions. 07:42 – 09:15 - Personal Values & Definition of Success:
Jason Teichner highlights his spirituality, his desire to serve, and his commitment to fair, value-based pricing without “gouging.” Success for him transcends revenue—it’s about client impact, enjoying his work, and the capacity to give back and help others with additional resources. 09:50 – 14:53 - Business Strategy Discussion:
Jarvis T. Gray coaches Jason Teichner through strategic basics for business growth:- Building a detailed client avatar focusing on psychographics
- Crafting a market-dominating position
- Developing a compelling marketing message using a conversion equation (interrupt, engage, educate, offer)
- Documenting the sales process and leveraging CRM
- Focusing on event marketing and workshops (both online and in-person)
- Creating no-risk offers and corporate wellness programs
See timestamps 15:00 – 43:27 for detailed guidance.
- Lead Generation Challenges:
Jason Teichner speaks candidly about previous struggles with paid and organic marketing, noting that most of his business comes from word of mouth. He expresses the need for a strategic overhaul, with Jarvis T. Gray providing actionable next steps. 17:09 – 19:55 - Presentation & Event Marketing:
Jarvis T. Gray encourages Jason Teichner to host regular workshops/presentations to build local reputation and direct client connections. Jay Teichner outlines his typical speech topics, emphasizing client pain points and leading prospects to take action. 32:31 – 36:59
Resources & Links
- Learn More / Connect:
- Website: healhealheal.com
- Book: Get Thin for Life by Jason Teichner (available on Amazon)
- Health Biz Scorecard:
- Take the scorecard mentioned by Jarvis T. Gray to assess your own business growth strategies.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Matt Dusick, Vice President of Clinical Institutes, Providence St. Joseph Health
Opening Insights
- Matt Dusick shares the importance of gratitude as a core leadership mindset and describes a family ritual centered on reflecting on positive events and gratitude 01:36.
- Jarvis T. Gray discusses his own family’s gratitude practice and emphasizes creating intentional moments of reflection 03:00.
Matt Dusick's Role and Journey
- Oversees clinical institutes/service lines for Providence St. Joseph Health, one of the largest faith-based healthcare systems in the US, with a portfolio of $14 billion in net service revenue 04:35.
- Responsibilities include executive sponsorship of cardiovascular, oncology, neuroscience, women’s and children’s services, GI, robotics, ortho, and more 05:00.
- Entry into healthcare shaped by foundational family values and unexpected turns, including “lucky” opportunities that steered his career toward clinical leadership 06:18.
Leadership Trends and Clinical Leaders
- Excitement about the growing number of clinical leaders (e.g., physicians, advanced practice providers) taking executive roles to drive transformation in healthcare 10:52.
- Calls for more structured leadership training for clinicians stepping into leadership roles, emphasizing soft skills (empathy, listening) alongside technical skills 12:55.
The Human Side of Leadership
- Matt Dusick discusses pivotal leadership lessons, namely, that “culture eats strategy for breakfast”—culture and people matter as much as strategy and data 14:28, 15:20.
- Shares a personal story highlighting the emotionally charged spectrum experienced daily in healthcare settings, from moments of joy to moments of loss, underscoring the need to see the humans behind the data 17:25.
Influences and Key Lessons
- Credits his wife, Judy, a healthcare executive, for insight: “When vision and reality have a baby, that’s strategy” 20:30.
- Stresses making the “party” of leadership inviting so others are eager to join the work 21:19.
Challenges and Opportunities in Healthcare
- Biggest challenge: Critical workforce shortages across all healthcare roles, such as physicians and nurses; recruitment difficulties highlight a looming crisis predicted long ago 22:04.
- Biggest opportunity: Leveraging creativity, new care models, technology (AI, telehealth, virtual care), and ecosystem thinking to meet care needs despite workforce constraints 23:56.
Rapid Fire Round
- Inspiration: Deep sense of accountability and being part of an effective, supportive team 25:40.
- Advice: “Proceed until apprehended”—be bold 27:40.
- Reflection: Focus on influencing the wide middle of stakeholder bell curve rather than trying to please everyone 28:03.
Connect With Matt Dusick
- LinkedIn: Matt Dusick
- Podcast: “Providence Heart Matters” (no longer producing new episodes, but past episodes available) 33:48.
Contact / Follow-up
- Reach Matt Dusick on LinkedIn.
- Access past episodes of “Providence Heart Matters” for insights into cardiovascular care.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
Send us Fan Mail
Host: Jarvis Gray, The Quality Coaching Co.
Guest: Ariana Reinhart, Founder, Balanced Soul Awakening
Episode Highlights
Ariana's Journey
- Ariana Reinhart shares her early experiences with spiritual communication, how she tried to suppress her gifts, and ultimately embraced her path as a healer and coach 00:00.
- She discusses the impact of visions and premonitions on her well-being and her decision to start her own spiritual and healing journey 00:14.
Building Balanced Soul Awakening
- Ariana Reinhart recounts her professional background in healthcare and psychology, detailing how her blend of these perspectives influences her practice 01:37.
- She describes the challenges she faced with burnout, toxic relationships, and personal growth, which now inform her work with clients 03:49.
Core Mission and Offerings
- Empowering burnt out women to reclaim energy, confidence, and love, enabling lives filled with peace, joy, and authenticity 05:48.
- Upcoming workshop: "Break Free from Burnout—Rewire Your Mind for Peace and Power," a free masterclass co-hosted with Lacey Enger 06:31.
- Practicum offering: Free and discounted sessions of the Evolutionary Alchemy program, focused on quantum field work and spiritual activations 07:56.
Differentiators
- Unique dual background in healthcare and holistic spiritual healing 10:04.
- Deep personal empathy for the pain points of burnout and emotional suppression, plus intuitive and energetic modalities 10:55.
Values in Practice
- Importance of self-awareness and authenticity in all client relationships and transformational work 11:37.
- Vulnerability and personal truth as keys to genuine connection and growth 13:41.
Ariana's Vision of Success
- Success means living authentically, helping as many people as possible, and increasing visibility through public speaking and retreats 14:19.
Business Growth & Strategy
- Goals for the next 90 days: increasing visibility, collaboration, and refining service offerings 15:36.
- Highlights the role of networking, launching a podcast, and starting to work with practice clients 16:05.
Expert Strategy Insights from Jarvis
- Strategic planning: hone the market dominating position and avatar
- Offer development: focus on corporate wellness packages for healthcare executives and their teams 27:03
- Lead generation: leverage LinkedIn for executive outreach and utilize live workshops/online events 29:53
- Referral programs and joint ventures with aligned health and wellness businesses
- Structured coaching packages (3, 6, and 12 month options) to meet monthly revenue goals 36:06
Stay Connected with Ariana
- Instagram: @Balanced Soul Awakening
- LinkedIn: Ariana Reinhart
- Podcast: "Reclaiming Me" on Apple Podcasts
Key Takeaways
- Integrating healthcare and spirituality can offer a unique and transformative coaching perspective.
- Focus on self-awareness, authenticity, and deep empathy as foundational business values.
- Strategic planning, niche targeting, and relationship-based marketing are essential for solopreneurs in wellness.
Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
- Start Now: Lean Six Sigma Readiness Assessment
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Host: Jarvis T. Gray, The Quality Coaching Co.Guest: Suleima Salgado, CEO, Global Partnership for TeleHealthLeadership & Mindset Suleima Salgado shares her guiding leadership mindset, "It's not about being in charge. It's about taking care of the people who you're in charge of." Telehealth: Past, Present, and Future Suleima Salgado discusses her journey from front-desk bilingual translator in public health to leadership in telemedicine (02:36). * Passion for public health and the value of seeing direct impacts in the community (03:05). * Telemedicine as both an access tool and a means of making healthcare more efficient and patient-centered (00:12, 15:16). Innovations in Telemedicine Trends of note: + Integration of Virtual Reality (VR) in telemedicine, especially for pediatric and senior populations (04:43). + VR pilot programs in Puerto Rico for older adults, tackling depression through immersive cultural experiences (05:16). + AI’s emerging role in telehealth, including provider notes and patient intake (09:36). Current State & Barriers Telemedicine usage has fluctuated post-pandemic but is here to stay (06:50). * Main challenge: Integrating telehealth into existing workflows and EHRs (14:40). * Barriers to adoption: + Lack of awareness/reimbursement and coding confusion (16:12) + Ongoing broadband and technology access gaps (16:41) Leadership Lessons & Advice Pivotal moment: learning to let go of previous roles that no longer fit and embracing change, especially for a better work–life balance through telehealth (10:49). * Key advice from a mentor: “Your opinion matters, your perspective matters… If you don’t share your insights, the room loses the opportunity to hear your perspective” (13:11). * Encouragement to leaders: use your voice, don’t stay quiet (20:14). Supporting Small Healthcare Businesses Telemedicine can create access benefits for small healthcare businesses and practices, including in rural communities (18:03). * Suggests utilizing Telehealth Resource Centers for best practices and models (18:30). Book & Resource Recommendations "Crucial Conversations: Tools for Talking When Stakes Are High" by Stephen Covey (21:09) * "The Survival Guide" (on dealing with difficult people and conversations) (21:27) Looking Ahead Suleima Salgado is excited about expanding telemedicine’s maternal, infant, and child health applications (23:17), and personal growth through the Leadership Gwinnett program (22:33). Connect with Suleima Salgado* LinkedIn: https://www.linkedin.com/in/suleimasalgado/ * Website: gpth.org Notable Quotes"Telehealth’s intent was to reduce barriers, improve health outcomes, create more efficient patient-centered systems..." – Suleima Salgado (15:26)"If you don’t like it anymore or it just doesn’t suit you, do something different." – Suleima Salgado (11:09) Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Kevin Gordon, VP of Supply Chain, Grady Health System
Episode Highlights
- Leadership Mindset:
Kevin shares his guiding principles: “To whom much is given, much is required,” and never asking his team to do what he wouldn’t do himself. - Career Journey & Supply Chain
Kevin describes transitioning from roles in food & beverage and retail to healthcare supply chain at Grady. He discusses the wide-ranging scope of supply chain, including equipment, procurement, contracts, and social impact. - Pivot to Healthcare:
The move into healthcare was inspired by the desire for a steadier schedule, leading to a fellowship that revealed the 24/7 nature of healthcare—but ultimately proved to be a worthwhile decision. - Defining Excellence:
Building a results-driven, best-in-class supply chain team has been central to Grady’s recent recognition. Kevin credits success to assembling a strong team and focusing on best practices, rather than external accolades. - Technology & AI in Healthcare:
Discussing current trends, Kevin points to technology and AI as game changers, especially for supply chain processes like contract management and procurement, emphasizing that AI should enhance—not replace—human roles . He gives practical examples of how AI can save costs and minimize errors. - Leadership Lessons:
Two pivotal stories:- Choosing staff safety over operational loss when facing a hazardous situation in a previous job
- Learning from a micromanager what not to do as a leader, building a leadership “bucket list” of do’s and don’ts.
- Influences & Mentors:
Kevin Gordon emphasizes the importance of a strong leadership network and calls out multiple mentors from each stage of his career who provided key opportunities and guidance. - Opportunities & Challenges:
- Opportunity: Leveraging technology and improving supply chain processes remain critical for healthcare’s future.
- Challenge: Political instability, changing regulations, and moving financial targets make strategic planning difficult, especially in supply chain (e.g., tariffs, government funding).
- Developing Future Leaders:
Kevin Gordon describes creating an undergraduate internship program at Grady for exposure to non-clinical business roles in healthcare. - Personal Why:
His commitment to improving healthcare was galvanized by negative experiences his father faced as a patient, inspiring Kevin Gordon to do his part to improve patient care, even in non-clinical roles.
Connect with the Guest
- LinkedIn: Kevin D. Gordon
- Grady Health System: Visit their website or follow on LinkedIn.
Internship Program at Grady
- Paid, 9–10 weeks summer internships in finance, IT, supply chain, HR, facilities, and other non-clinical areas.
- Applications open between Thanksgiving and winter break; final project presentation to health system leaders.
- For more information, check Grady’s career page or contact Kevin Gordon on LinkedIn.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Mark Moore, Chief Security Officer, Dayton Children's Hospital
Episode Summary
In this episode, Jarvis welcomes Mark Moore, Chief Security Officer at Dayton Children's Hospital. Together, they explore the critical topic of workplace violence in healthcare, the intersection of physical and digital security for leaders, and personal lessons in leadership shaped by experiences from the Marine Corps to executive protection. Mark shares invaluable perspectives on building safer hospitals and highlights actionable insights for healthcare leaders navigating today's rapidly evolving landscape.
Key Topics & Insights
- Leadership Mindset:
Mark discusses the "1% better every day" mindset, drawn from his endurance athlete training, and how compounding small improvements positively impact his professional and personal life. - Career Journey:
From serving in the Marine Corps and executive protection for high-profile clients (including Dr. Henry Kissinger and Bill & Melinda Gates), to leading security at Dayton Children's Hospital, Mark’s career path is filled with dynamic transitions and valuable lessons. - Workplace Violence in Healthcare:
The episode dives deep into the increasing threats faced by healthcare executives and staff, especially following high-profile incidents. Mark outlines how the integration of physical and digital executive protection is rapidly becoming essential and how organizations can better support and protect their teams. - Executive Protection Trends:
The convergence of physical and cyber threats is a growing concern. Mark shares strategies—including the use of organizations like the International Association for Healthcare Security and Safety—to help leaders anticipate, manage, and mitigate risks. - Memorable Leadership Lessons:
Mark candidly reflects on early career challenges, including the impact of negative leadership examples, and how they shaped his management philosophy. He emphasizes learning from both good and bad role models and the importance of handling crucial conversations. - Community Partnerships:
Mark and Jarvis T. Gray highlight the vital role of hospital consortia and collaborations with law enforcement, emergency services, and community leaders to ensure safety and respond to public health challenges together. - Rapid-Fire Q&A:
Mark shares his inspirations (the Marine Corps and his family’s influence), his best leadership advice, favorite resources including “Crucial Conversations,” and his commitment to continuous improvement both in security and on the endurance race course.
Notable Quotes
- “If you get 1% better every day, that improvement compounds.” – Mark
- “There are lots of things we can do to make our leaders a harder target, that don’t interfere in their daily lives.” – Mark
- “Bad news, unlike fine women and good scotch, does not get better with time.” – Mark
Resources & Mentions
- Book: “Crucial Conversations”
- Organization: International Association for Healthcare Security and Safety (IAHSS)
- Community: Greater Dayton Area Hospital Association (GDHA)
Connect with Mark
- LinkedIn: Mark Kendall Moore
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guests: Dana Lujan, CEO, Wellthlinks
In this episode of the "Excellence In Healthcare" podcast, Jarvis T. Gray spotlights small business entrepreneurship in the healthcare and wellness space. He welcomes Dana Lujan, CEO of Wellthlinks, to discuss her journey from military service to healthcare leadership and eventually entrepreneurship. The conversation dives deep into building lasting values in a new consulting business, strategies for transitioning healthcare providers to concierge and direct primary care models, and the importance of integrity, stewardship, and excellence.
Key Topics & Highlights
- Dana's Background:
Dana shares her career journey, starting with the military, moving into healthcare leadership roles, and ultimately launching her own consulting business. Her focus has shifted from operations and contracting to financial strategy, resulting in a well-rounded expertise. - Entrepreneurship & Business Building:
The discussion explores what inspired Dana to move from corporate roles to launching and selling her first consulting group, and now Wealth Lynx. She talks candidly about burnout, learning to say no, and leveraging her lived experience to better serve providers and employers. - Wellthlinks Services:
Dana explains how Wellthlinks consulting arm helps providers transition into concierge or direct primary care models, and educates employer groups about direct contracting to reduce healthcare costs and improve service. - Personal Values & Business Alignment:
The importance of integrity, stewardship, and excellence in business is explored, and Dana shares how these values shape Wealth Lynx’s approach to clients. - Major Business Goals:
The next big goal for Wealth Lynx is launching a SaaS platform, with Dana learning fundraising and connecting with accelerator groups. The episode also covers strategies for pilot programs in Las Vegas and Dallas, networking, event marketing, targeting rural healthcare needs, and leveraging legislation.
Takeaways
- Lead Generation: Networking and event marketing are powerful for building a community and driving leads.
- Content Creation: Publishing and podcasting amplify brand credibility and open doors for partnerships.
- Strategic Growth: Pilot programs and complying with current legislation (especially for rural healthcare) can provide new opportunities.
- Values Matter: Integrity, stewardship, and excellence are not just buzzwords—they’re differentiators in healthcare consulting.
Connect with the Guest
- Website:https://wellthlinks.com/
- LinkedIn: Connect with Dana
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Cristie Schumacher, Revenue Cycle Leader
Episode Highlights
- Opening Inspiration & Leadership Philosophy
- Cristie kicks things off by emphasizing her dislike for cliché leadership quotes, and instead grounds her approach in the service-oriented nature of true leadership, clearly distinguishing it from management.
- Career Journey & Origin Story
- Cristie explains her unconventional entry into healthcare leadership, starting with a need for a job as a teenager to buy gas and working her way up from being a file clerk at Coram Healthcare (later CVS Coram Home Infusion), before expanding her expertise across billing, collections, managed care, finance, and operations.
- Revenue Cycle 101
- Jarvis asks for a big-picture explanation of what "revenue cycle" means in the hospital world. Cristie provides a detailed overview: from authorization and coverage checks, patient financial counseling, billing, claims submission, appeals, collections, and posting, to the nuances of regulations and patient financial experience.
- Major Trends in Healthcare
- The conversation digs into the impact of technology—especially the cautious adoption of AI in revenue cycle management—and the importance of secure implementation. Cristie also discusses regulatory changes, patient billing practices, and their influence on community hospital survival.
- Business & Leadership Insights
- Cristie shares how her experiences in various departments (thanks to strong mentorship) gave her a comprehensive understanding of how all moving parts in healthcare finance impact each other.
- She reflects on her journey from early, directive-style leadership to servant leadership—emphasizing mentoring, coaching, and "getting in the weeds" with her team.
- Anecdotes about working through New Year’s Eve to post cash with her team bring this to life.
- Key Mentors & Lessons
- Two mentors stand out: Sean Blosser (who encouraged cross-functional exposure to build systems thinking) and Corey Caranto (who brought focus to patient financial experience and the importance of accountability).
- Healthcare’s Biggest Challenges & Opportunities
- Cristie identifies the aging, less healthy U.S. population as both the single biggest challenge and opportunity for healthcare—fueling demand and possible innovation but straining current resources.
- Rapid-Fire Takeaways
- Cristie inspiration stems from faith and helping others see their own potential.
- Best career advice: “Don’t always follow the money.”
- If she could go back: She’d focus more on emotional control in leadership situations.
- Book recommendation: The Way of the Shepherd (for leadership development).
- Looking Ahead & Celebration
- Having just completed her second master’s degree, Cristie admits she’s working on taking time to celebrate wins—a valuable reminder for ambitious leaders.
Connect with the Guest
- LinkedIn: Cristie Schumacher
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Heather Signorelli, Physician Executive || NatRevMD Podcast Host
In this episode, Jarvis T. Gray sits down with Heather Signorelli, a physician executive and entrepreneur, to discuss leadership, entrepreneurship, and innovation in healthcare. They riff on principles from favorite books, tackle the journey from clinical practice to executive roles, and unpack trends—particularly around technology and AI—that are shaping the healthcare landscape. The conversation is loaded with actionable insights, book recommendations, and encouragement for both aspiring and established healthcare leaders.
Key Topics
1. Leadership Mindset & Quotes
- Heather Signorelli describes her favorite principle from "10X is Easier Than 2X"—go big with your goals, often requiring similar effort as incremental growth.
- Discussion on balancing ambition with incremental improvement, especially in conservative healthcare environments.
2. Physician Leadership & Career Transitions
- Heather Signorelli shares her journey from medical school and residency to executive leadership, emphasizing the importance of networking, seeking mentorship, and project management skills.
- Importance of delegating, accountability, and patience in leadership roles.
3. Entrepreneurship in Healthcare
- Heather Signorelli details her experience founding a medical billing company to solve real-world problems, highlighting the value of being solution-oriented and mission-driven.
- Both speakers emphasize the importance of identifying a problem, understanding your market, and being willing to take risks.
4. Trends & Technology (AI in Healthcare)
- Discussion on how AI is transforming workflows, how leaders should approach unfamiliar technologies, and practical steps for experimenting with new tools.
- Advice: Make a simple wishlist of areas where technology could help and try out relevant solutions.
5. Pivotal Challenges & Developing Leadership
- Heather Signorelli discusses overcoming obstacles, learning new skill sets, and the critical role of mentors and sponsors in her career.
- Emphasis on listening, executive presence, and leveraging books/podcasts to continuously grow.
6. Strategic Excellence & Team Development
- Importance of zooming out to see the big picture, regular strategy sessions, and quarterly check-ins.
- Recommendations for frameworks like EOS/Traction and more accessible storytelling versions.
Special Takeaways
- Mentors vs. Sponsors: Mentors advise, but sponsors advocate for your advancement behind closed doors. Both are crucial for growth.
- Risk-Taking: Don’t wait for permission—trust your gut and pursue your passion.
- Strategic Planning: Regularly step back, assess, and realign your goals both individually and as a team.
- AI & Innovation: Stay curious and experimental with technology; you don’t have to be an expert to benefit from new tools.
Connect with Dr. Heather Signorelli
- LinkedIn: Dr. Heather Signorelli
- Website: natrevmd.com
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Brian Sloan, Vice President & Chief Operating Officer
Episode Summary
In this thoughtful, wide-ranging conversation, Brian Sloan shares his journey from engineering to top healthcare leadership, the pivotal moments that defined his ethos, and the evolution of leadership excellence in an era of rapid change and uncertainty. The episode covers the challenges of process improvement, the influence of leadership mentors, the role of personal faith and integrity, and real-world strategies for engaging in community and developing the next wave of healthcare leaders.
Key Topics & Insights
- Leadership Mindset & Faith
Brian emphasizes the guiding principle, "Let your yes be yes and your no be no," highlighting the importance of integrity and non-negotiables in leadership. - Career Path
Brian recounts his transition from automotive engineering into healthcare, citing early process improvement initiatives at Duke and leadership roles at HCA, Medical University of South Carolina, and Duke Raleigh Hospital. - Industry Evolution & Trends
Discussion of the current political volatility's profound impact on healthcare, the uncertainties leaders face, and the vital need for nimble, values-based decision-making. - Community Engagement
Importance of local involvement through boards, faith leadership councils, and leveraging hospital resources to benefit the broader community beyond clinical care. - Pivotal Leadership Moments
Brian shares a defining experience where he made the tough call to shut down the OR during a hospital power outage, standing by his convictions despite pressure. - Mentorship & Leadership Development
The influence of inspiring leaders like Matt Wayne and the philosophy that “development is a core responsibility of leadership.” Strategies for regular, meaningful one-on-ones with direct reports are discussed. - Supporting Teams & Addressing Burnout
Exploring the need to “put people first,” developing them intentionally, and recognizing the unique stressors facing mid-level managers, clinical staff, and the importance of combating cynicism. - Opportunities & Challenges Ahead
The conversation covers the ongoing need for systems thinking, leveraging digital health and wearables, improving communication, and the challenge of constant change in legislation and clinical expectations. - Books & Resources
Brian recommends “Influence” by Robert Cialdini, works by Daniel Kahneman, and “Thinking in Bets” by Annie Duke for insights on relationships, decision-making, and leadership. - Personal Mission & Inspiration
The sense of mission derived from serving at critical moments in people’s lives and the importance of celebrating wins, team development, and always remaining curious.
Connect with the Guest
- Brian Sloan on LinkedIn
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Laura Alessio, Founder of Nurse Coach Alessio
In this Health Biz Spotlight episode, Jarvis sits down with Laura Alessio, a board-certified health and wellness nurse coach and founder of Nurse Coach Alessio. Laura pulls back the curtain on her pathway from sociologist and Peace Corps health educator to an innovative health entrepreneur, blending mindfulness, meditation, and her years of nursing expertise.
Key Topics & Highlights
- Laura’s Journey Into Nurse Coaching
- Grew up with a calling towards caregiving, inspired by her mother’s recovery from a traumatic brain injury during pregnancy.
- Experience spans sociology, Peace Corps service, emergency care, and public health nursing before launching her own consulting and coaching business.
- From Legal Nurse Consulting to Mindfulness Coaching
- Pivoted into legal nurse consulting during the pandemic.
- A life-changing encounter brought her into the world of nurse coaching and mindfulness facilitation.
- Recently certified to facilitate Dr. Joe Dispenza’s Back to Balance meditation series.
- Business Mission & Niche
- Passion for making mindfulness and meditation accessible, especially for high-stress professionals and those facing chronic health issues.
- Integrates functional medicine training with her personal healing journey to offer a holistic coaching experience.
- Business & Strategy Insights
- The challenge and opportunity of educating potential clients about the emerging nursing coach profession.
- Importance of articulating a clear value proposition: identifying and communicating the real problems you solve, not just your credentials.
- Leveraging frameworks for lead generation, client avatar creation, and offers that truly reflect a transformation.
- Offer Structure & Revenue Models
- Current offerings: Individual coaching packages (4- and 9-session formats), Stress Less with Mindfulness Facebook group, and plans for a meditation course with group coaching.
- Guidance on pricing, building signature solutions, and considering B2B (business-to-business) wellness programs for healthcare organizations.
- Discussion about risk-reversal strategies in coaching offers to make enrolling a “no brainer” for clients.
- Personal Values in Practice
- Emphasis on creating a safe, confidential, and trusting coaching space.
- Laura’s commitment to sharing her own struggles and triumphs to help clients feel seen, supported, and empowered.
Resources & Links
- Laura’s Website: nursecoachalessio.com
- Follow Laura on Instagram: @nursecoachalessio
- LinkedIn & Facebook: Laura Alessio
- Join Laura’s free Facebook group: Stress Less with Mindfulness
Calls to Action
- Are you a healthcare or wellness entrepreneur wanting clarity on your growth strategy? Take the free Health Biz Scorecard (link in show notes)!
- Interested in mindfulness, meditation, and improved well-being? Connect with Laura or join her Facebook community.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Vanessa Spelman, Psychologist & Entrepreneur
Episode Overview
On this inspiring episode of Excellence In Healthcare, Jarvis T. Gray welcomes Dr. Vanessa Spelman, a self-employed psychologist whose practice weaves together science, spirituality, and lived experience. Dr. Vanessa Spelman opens up about her personal journey of healing, her passion for serving women and families, and the core values that drive her unique approach in mental health and wellness.
Key Highlights
- Lived Experience Meets Clinical Expertise:
Dr. Vanessa Spelman shares how her life events, like working in foster care, surviving a traumatic birth, and going through divorce, deeply inform her empathetic approach with clients. - Blending Science and Spirituality:
From shamanic practices to mindfulness, Dr. Vanessa Spelman explains how she integrates ancient wisdom with traditional psychological methods to help clients heal, reclaim self-love, and live more intentionally. - Helping Women & Mompreneurs:
Her mission centers on supporting spiritual women—particularly mothers and entrepreneurs—through trauma, divorce, and the challenges of balancing modern life, parenting, and self-worth. - Defining Success Beyond Revenue:
Success for Dr. Vanessa Spelman means achieving time and financial freedom, being present for her daughter, and intentionally shaping her life and business to reflect her deepest values. - Business Growth Strategies:
Jarvis T. Gray and Dr. Vanessa Spelman discuss actionable strategies for elevating her practice—everything from building a powerful client avatar to developing lead magnets, group programs, and in-person retreats (with a clever childcare hack!). - Facing Growth Fears:
Dr. Vanessa Spelman candidly talks about overcoming her hesitancy to show up on video and how being authentic will help her connect and grow her community.
Featured Resources & Offers
- Free Mini-Course:
Holidays & Boundaries With Exes – A practical, heart-centered resource to help moms navigate co-parenting during the holidays. Available via Dr. Vanessa Spelman's LinkedIn and Instagram. - Group Mindfulness for Moms:
In-person local sessions (YMCA), focusing on conscious parenting and self-care. - Connect Online:
- Email: vs@vanessaspelman.com
- Website: www.vanessaspelmanpsyd.com
- Instagram: @vanessa.spelman.psyd
- TikTok: @vanessaspelmanpsyd
Memorable Quotes
“I see the best in everyone. One of my spiritual teachers suggested you approach everyone as the perfect golden version of themselves.” — Dr. Vanessa Spelman“Success for me is being able to end my workday and be there with my daughter, not be distracted, and being able to take her around the world.” — Dr. Vanessa Spelman
Final Thoughts
If you’re a mompreneur on a journey of healing or transformation, Dr. Vanessa Spelman’s story and strategies will leave you empowered and ready to embrace your next chapter with clarity and intention. Connect with her and discover a blend of soulful support, lived wisdom, and actionable tools for building your own best life.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Elaina McAdams – CEO, CAUHEC (College and University Healthcare Education Consortium)
Episode Summary
This inspiring episode features Elaina McAdams, a nurse executive turned entrepreneur and healthcare innovator. Jarvis T. Gray welcomes Dr. McAdams for a deep dive into her impressive 25+ year career journey, her leadership philosophy, and her bold work addressing America’s healthcare workforce crisis by leveraging technology and academia.
- Leadership That Builds Leaders:
Elaina shares her guiding leadership philosophy—leadership is about creating more leaders, not followers. She discusses the vital need for authentic, disruptive leaders in healthcare and why developing leadership capacity is essential for the future. - Career Journey & Motivation:
Dr. McAdams traces her path from nursing assistant to trauma and ICU nurse, through hospital leadership positions, and into entrepreneurship as CEO of CAHEC, a SaaS platform matching healthcare students with preceptors at scale. Her journey showcases adaptability, risk-taking, and a passion for impact. - Entrepreneurship Insights:
Dr. McAdams opens up about the risks, challenges, and rewards of leaving a stable healthcare executive role to launch her own tech-enabled solution. She emphasizes the power of relationships, learning from both parents as entrepreneurs, and the importance of continuous education and resilience. - The Workforce Crisis & Innovation:
A significant discussion centers on the looming shortage of 3.2 million healthcare workers by 2030. Dr. McAdams discusses scalable solutions, technology and AI, the need for academic-healthcare collaboration, and creating equitable pathways for new talent, especially in underserved communities. - Generational Change & Patient Experience:
The pair discuss how younger generations are reshaping expectations around healthcare access and delivery, the need for hospitals to be more collaborative, technology-forward, and community-integrated, and the importance of meeting future workforce where they are. - Lessons from Setbacks:
Dr. McAdams reflects on how her greatest leadership growth has come from both positive and negative experiences, emphasizing the value of empathy, servant leadership, and focusing on others' growth. - Mentors and Inspiration:
Dr. McAdams pays tribute to her parents and colleagues (notably Jeff Richards) for their mentorship, guidance during tough times, and modeling high emotional intelligence.
Notable Quotes
- “Leadership is about creating more leaders, not followers.”
- "Being an entrepreneur is not for the faint-hearted... but it’s all worth it."
- "You grow further and faster when you help other people get ahead."
- "If you are given the opportunity, try it... Even if you hear 'no,' it can still lead you to the right path."
Connect with Dr. Elaina McAdams/CAHEC:
- LinkedIn: Elaina McAdams
- CAUHEC info: www.cauhec.org
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Brian Aquart, VP of Workforce and Community Education, Healthcare Leader, Podcaster
Episode Overview
In this inspiring episode, Jarvis T. Gray sits down with Brian Aquart to dive into Brian’s unconventional journey from employment attorney to healthcare executive, the leadership mindsets that guide him, and his passion for storytelling as a force for positive change in healthcare. The conversation ranges from career pivots and overcoming challenges, to AI’s role in healthcare, workforce development, and the power of mentorship.
Key Topics & Takeaways
1. Leadership Mindset
- Brian shares a guiding quote: “Don’t let fear take the fun out of life,” originally cited from his own podcast. He discusses how balancing fun and fear leads to better, more resilient leadership in healthcare.
2. Brian’s Career Story
- Started as an employment attorney before pivoting into government roles and eventually healthcare.
- Current role as VP of Workforce and Community Education at a major New York healthcare system.
- The importance of skill evolution, coaching, and embracing unexpected opportunities (including being recruited via LinkedIn).
3. Contrasting Healthcare & Law
- Both sectors have significant complexity and politics, but healthcare adds regulatory layers and unique staffing challenges.
- Brian is the first lawyer featured on the podcast, offering a fresh perspective.
4. Game-Changing Healthcare Trends
- The integration of AI: Revolutionizing patient scheduling, care delivery, community health modeling, and workforce planning.
- Workforce shortages: Not just nurses, but lab technologists, respiratory therapists, and other vital roles.
5. The Power of Mentorship and Relationships
- Brian Aquart tells a pivotal story of career hardship and how a single contact (“Laura”) helped propel his career forward.
- Former CEO (“Michael Dowling”) modeled leadership through intentional storytelling, mentorship, and positive organizational culture.
- Jarvis and Brian discuss how mentors have shaped both their careers.
6. Biggest Challenges & Opportunities in Healthcare Leadership
- Challenge: Impending Medicare/Medicaid cuts, especially impacting rural health systems.
- Opportunity: Forced transformation and innovation, especially among organizations proactively preparing for change.
7. Brian’s Podcast: Why I Left
- Focused on the stories behind career transitions and resignations, inspired by the Great Resignation.
- Serves as a resource for professionals navigating career change.
- Now 97 episodes in, soon launching milestone 100th episode.
- Connect via LinkedIn or at whyileft.co.
How to Connect
- LinkedIn: Brian Aquart
- Podcast: Why I Left
Closing Thought:
This episode is packed with powerful stories and practical advice for healthcare leaders, providing encouragement to embrace change, support others, and lead with both optimism and intentionality.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Rosie Moore, CEO of JRM Nurse Consultants
In this Health Biz Spotlight segment, Jarvis T. Gray welcomes Dr. Rosie Moore, the CEO of JRM Nurse Consultants, for an insightful look into her journey as a nurse entrepreneur. The conversation dives deep into the world of functional medicine, its crucial role in supporting injured workers, and how holistic approaches can lead to sustainable recovery and lifestyle improvements.
Key Highlights:
- Dr. Rosie Moore’s Journey:
Dr. Rosie Moore shares her path from corporate America to founding her business, motivated by the need to look beyond traditional, injury-focused care and address root causes impacting patient recovery. - Services & Uniqueness:
JRM Nurse Consultants stands out with its bilingual capabilities, legal and medical background, and broad clinical experience. Rosie’s approach combines conventional and functional medicine, starting with an in-depth personal assessment and labs tailored to individual symptoms, rather than a one-size-fits-all solution. - Functional vs. Conventional Medicine:
The episode emphasizes the synergy between functional and conventional medicine, advocating for a collaborative approach to patient care that can reduce reliance on medication and improve overall health outcomes. - Business Values & Patient Care:
Rosie discusses the importance she places on empathy and being present, treating every client with genuine care and attention—values that deeply inform her business philosophy. - Growth Strategies & Education:
The discussion includes a live coaching session where Jarvis T. Gray provides practical marketing advice, from developing a movement and lifestyle-based marketing approach to implementing education through workshops, webinars, and live events. The importance of creating a customer avatar and utilizing CRM automation is also explored. - Actionable Advice for Health Entrepreneurs:
Listeners get actionable strategies for building referral relationships, educating providers and patients, and leveraging tools like CRMs and event-based marketing.
Connect with Dr. Rosie Moore:
- Website: jrmnurseconsultants.com
- Podcast: Injury Recovery and Safe Return to Work — Available on Spotify, Apple Podcasts, and other major platforms.
Takeaways:
- Focus on root cause analysis for long-term health outcomes.
- Blend functional and conventional medicine for optimal patient results.
- Build referral and education networks to grow your healthcare business.
- Value human connection and presence in every patient interaction.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Chris Perry, Fractional CFO & Healthcare Financial Leader
Ready to future-proof your healthcare organization? In this can’t-miss episode of Excellence in Healthcare, host Jarvis T. Gray sits down with seasoned CFO and entrepreneur Chris Perry for a powerhouse conversation tailor-made for healthcare leaders and executives.
Get insider perspectives as Chris Perry shares his inspiring leadership philosophy, career-defining moments, and the pivotal life events that shaped his approach to healthcare finance and business ownership. You’ll hear firsthand how a “can-do” mindset fuels lasting success—even when facing unexpected career setbacks.
Dive deep into the major trends redefining healthcare’s landscape: How will shifting legislation, Medicaid subsidy uncertainties, and the game-changing HR1 bill impact funding, strategy, and day-to-day operations—especially for rural and behavioral health organizations? Chris Perry unpacks the high-stakes challenges and strategic opportunities every healthcare executive should have on their radar right now.
Plus, enjoy special segments like the Rapid Fire 2-Minute Drill, practical career advice, and unique insights on thriving as both a financial and operational leader. Whether you’re looking to master reimbursement strategies, navigate alternative payment models, or simply stay ahead of seismic industry changes, this episode is packed with actionable takeaways you can’t afford to miss.
If you’re striving for excellence in healthcare leadership, press play and join the conversation with Jarvis T. Gray and Chris Perry—because your organization’s future depends on it.
Connect with Chris Perry:
- Website: cmpfrs.com
- Email: cperry@cmpfrs.com
- LinkedIn: Chris Perry
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Whitney Mbipeh, MHA, VP Operations, Thomas Jefferson University Hospitals
Ready to future-proof your leadership in healthcare? In this episode of Excellence In Healthcare, host Jarvis T. Gray welcomes dynamic guest Whitney Mbipeh, Vice President of Operations at Thomas Jefferson University Hospitals, for an insightful deep dive into what it takes to excel as a healthcare leader today.
From her inspiring journey—UNC grad to executive leader at a nationally ranked health system—Whitney Mbipeh reveals pivotal moments that shaped her leadership philosophy, the power of personal branding through execution, and how faith-driven mindset fuels daily success.
This episode tackles:
- Game-changing trends in healthcare, including workforce redesign and AI-enabled staffing
- The realities and opportunities behind leveraging automation and predictive analytics to improve both patient experience and operational efficiency
- The challenges of burnout, learning to manage expectations, and the art of delegation in fast-moving health systems
- Career advice and stories of influence, including the indispensable value of vulnerability and authenticity in inspiring teams
Don’t miss the rapid-fire segment, resource recommendations, and actionable wisdom for new and seasoned healthcare leaders. Plus, Whitney Mbipeh shares personal practices for celebrating wins (hint: warm weather getaways!) and how you can connect with her for continued inspiration.
Tune in now to discover practical insights, encouragement, and proven strategies to elevate your impact, build your brand, and confidently lead through uncertainty. If you’re a healthcare executive, emerging leader, or anyone passionate about excellence and innovation in the industry, this is an episode you can’t afford to miss!
Connect with Whitney
- LinkedIn: Whitney Mbipeh
Subscribe, listen, and join the movement for resilient, authentic, and results-driven leadership in healthcare.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Sharyn Combs CEO, The EchoSystem
In this energizing episode, Jarvis T. Gray welcomes distinguished leadership coach and entrepreneur Sharyn Combs to the Excellence In Healthcare podcast. Together, they dissect key leadership trends, the power of coaching, strategies for thriving as a healthcare entrepreneur, and the importance of humility and resilience in leadership. Sharyn Combs brings insightful stories from her journey, sharing actionable lessons for healthcare leaders navigating today’s dynamic landscape.
Key Themes & Topics:
- Leadership Mindset:
Sharyn Combs opens with her guiding leadership quote: “Push until the ceiling becomes the floor,” emphasizing resilience, consistency, and sticking to the plan—regardless of feelings or adversity. - Journey Into Healthcare:
Sharyn Combs shares her non-traditional path from training & development in the restaurant world to healthcare, highlighting the “happy accidents” that often lead to fulfilling healthcare careers. - Entrepreneurship in Healthcare:
The conversation explores Sharyn Combs’s entrepreneurial ventures, including founding UCDI Leadership and a podcast network. She discusses the importance of business structure, networking, and building genuine, reciprocal relationships over quick returns. - The Game-Changing Trend: Coaching:
Coaching is highlighted as a ‘must-have’ for healthcare organizations—no longer just a buzzword or outsourced service, but an essential leadership skill. Leaders must develop coaching abilities to build stronger teams, increase retention, and adapt to rapid changes. - AI in Healthcare:
While AI continues to rise, Sharyn Combs predicts a “rollback” as leaders realize the irreplaceable value of human connection and hands-on leadership. - Lessons Learned – The Power of Humility:
Sharyn Combs reflects on her own leadership journey, sharing how unchecked success can shift focus away from serving others. True leadership requires humility, staying grounded, and continual personal growth. - Influential Mentors:
Influences like Latorrel McNeil and Myron Goldin shaped Sharyn Combs’s philosophy of authenticity—“sit in your seat”—and not shrinking in the presence of others’ greatness. - Biggest Challenges & Opportunities:
Generational mindsets and points of view are identified as the main challenges in healthcare teams today. The opportunity lies in leaders’ ability to unify different perspectives toward shared goals.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Justin Ayars, Founder & CEO, EqualityMD
In this inspiring episode, Jarvis T. Gray sits down with healthcare entrepreneur and founder of EqualityMD, Justin Ayars (he/him). From Star Trek leadership wisdom to the realities of healthcare entrepreneurship, they discuss how diversity, data, and disruption are shaping the future of healthcare.
Key Topics & Highlights
1. Leadership Wisdom and Mindset
- Justin shares his guiding quote: "Things are only impossible until they're not," inspired by Star Trek.
- Emphasizes the importance of challenging complacency and embracing risk, especially as an entrepreneur in healthcare.
2. Career Journey & Entrepreneurship
- Justin details his non-linear career path—starting as a healthcare trial lawyer, moving into entrepreneurship, and eventually founding EqualityMD.
- Talks candidly about the challenges and rewards of building businesses in and around healthcare, especially under difficult circumstances like the Great Recession and COVID-19.
3. Building Solutions Outside the Broken System
- EqualityMD evolved from a B2C LGBTQ+ healthcare platform to a B2B solution, providing inclusive healthcare options for employers, nonprofits, and organizations.
- Emphasizes the need to innovate outside the traditional insurance-based model and the power of data analytics to address health disparities.
4. Navigating Accelerators & Entrepreneurship
- Justin shares wisdom from participating in accelerator programs and pitch contests, advising that failing is necessary for growth and that real-world experience is irreplaceable.
5. Industry Trends & Challenges
- Highlights game-changing trends including AI and interoperability but cautions against silver-bullet thinking.
- Discusses the challenges of rising healthcare costs, the influence of insurance companies and pharmacy benefit managers, and the need for preventative care and better data.
6. Data, Diversity & Health Equity
- The need for trustworthy data from marginalized populations to drive healthcare reform.
- The pivotal role of culturally competent, data-driven solutions for underserved communities.
7. Personal Stories & Leadership Lessons
- Shares powerful anecdotes about learning from icons like Liberace and legal mentors.
- Stresses the importance of knowing your audience, understanding time/place/manner, and living deliberately.
Links & Resources
- EqualityMD: equalitymd.com
- Connect on LinkedIn: Justin Ayars
- Email: justin@equalitymd.com
Memorable Quotes
“Strength through diversity. On our own, we're fine and dandy, but we're more powerful together.” — Justin Ayars“You’ve got to make the effort, embrace risk, and fail forward.” — Justin Ayars“Always know your audience. You can’t read about it, you just have to do it.” — Justin Ayars
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Jessica Savage, Founder & CEO of Savvy Healthcare LLC
In this insightful episode of Excellence In Healthcare, Jarvis T. Gray sits down with Jessica Savage, a healthcare industry leader and founder of Savvy Healthcare LLC. Jessica shares her journey from clinical operations in radiation oncology to overseeing value-based care initiatives across health systems, payers, and IPAs. The discussion dives into leadership mindsets, the entrepreneurial leap, and top trends transforming healthcare today, with a special emphasis on data-driven care, technology, and patient engagement.
Key Takeaways
- Leadership Mindset: Jessica Savage emphasizes maintaining a patient- and provider-focused mindset, drawing on her early experiences in radiation oncology to guide her leadership style and daily decision-making.
- Entrepreneurial Journey: She discusses the challenges and rewards of leaving corporate healthcare to build her own consultancy. Her advice for aspiring entrepreneurs in healthcare? Believe in yourself, network diligently, and understand the long timeline required to gain traction.
- Healthcare Trends:
- MLR & Utilization Patterns: Medical Loss Ratio (MLR) and utilization are top-of-mind, with significant implications for health plans and risk-bearing provider groups.
- Telehealth Evolution: Anticipated changes in telehealth regulation are set to impact care delivery.
- Patient Engagement & Rural Health: There's urgent need for tailored patient engagement solutions, especially in rural areas lacking infrastructure.
- AI & Data: Artificial Intelligence is rapidly advancing in healthcare, though the industry still struggles with synthesizing and operationalizing data. Clean, actionable data—used strategically—will be a major asset.
- Leadership Challenges & Opportunities: Rising utilization costs, inflation, and outdated systems create serious headwinds. At the same time, technology and smarter data practices offer real opportunities for transformation.
- Mentorship & Core Values: Jessica highlights the importance of aligning with organizational values and credits her mentor at Brown & Toland, Delia Peterson, for instilling confidence and providing growth opportunities.
- Career Insights: Take calculated risks, invest in relationships, and don’t be afraid to step out of your comfort zone—these are the action items for leadership longevity and impact.
Rapid Fire Highlights
- Inspiration: Positive self-talk and comfort with uncertainty drive Jessica’s personal motivation. She inspires others by helping them recognize and develop their unique strengths.
- Best Advice Received: Don’t pass up opportunities when they arise—embrace risk even when outcomes aren’t guaranteed.
- What She’d Do Differently: Focus earlier on interpersonal relationships and networking.
Connect with Jessica Savage
- LinkedIn: Jessica Savage
- Website: www.sahvie.com
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Tracey Schwartz, VP of Operations, Ascension Medical Group Texas
How do you lead with empathy, navigate change, and unlock the full potential of your healthcare team? On this episode of Excellence in Healthcare, host Jarvis T. Gray sits down with Dr. Tracey Schwartz, Vice President of Operations for a major Central Texas health system, to explore the essential mindsets and strategies behind exceptional healthcare leadership.
- Favorite Leadership Quote:
Dr. Tracey Schwartz shares her guiding leadership quote from Teddy Roosevelt: "Nobody cares how much you know until they know how much you care," emphasizing empathy and personal connection in healthcare leadership. - Career Journey & Inspiration:
Dr. Tracey Schwartz talks through her path from a student athletic trainer and strength & conditioning graduate to VP of Operations overseeing 160 clinics and 2,600 staff. Her journey includes early aspirations in medicine, transitioning from clinical roles to administration. - The Impact of Sports on Leadership:
Both Jarvis T. Gray and Dr. Tracey Schwartz discuss how sports and coaching have shaped their leadership styles, particularly the value of discipline, teamwork, and coaching mentality. - Trends in Healthcare: AI in Clinical Settings:
Dr. Tracey Schwartz outlines how AI-generated notes are revolutionizing documentation for physicians, improving accuracy, efficiency, and patient interaction—while sharing practical insights on change management and gradual adoption. - Pivotal Leadership Moments:
Dr. Tracey Schwartz recounts a transformative conversation with a Zen Buddhist monk that helped her redefine her role: advocating for her staff and organization rather than carrying the responsibility for everyone's happiness. - Mentorship and Leadership Development:
The episode dives into the value of mentorship, including Dr. Tracey Schwartz's experience as both mentee and mentor and advice for approaching leaders for guidance. She underscores the importance of mentees being intentional and proactive. - Workforce Engagement & Retention:
A primary challenge discussed is staff and provider turnover, with a focus on the importance of career development, purpose, and autonomy for engagement and retention. Dr. Tracey Schwartz shares her organization’s success with a career development passport program and mentoring initiatives.
Key Takeaways
- Empathy and care remain crucial in healthcare leadership.
- Real career progress often starts at the ground level, with openness to learning and growing into new opportunities.
- AI tools in healthcare promise greater efficiency—but successful adoption depends on tailored change management strategies.
- Leaders should distinguish between advocating for staff and carrying responsibility for their happiness.
- Investing in staff development and mentorship is vital for retention and workplace satisfaction.
- Don't lose sight of your authentic self as you transition into higher leadership roles.
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Guest: Pedro Sanchez de Lozada, Founder, Canid
Host: Jarvis T. Gray, The Quality Coaching Co.
In this inspiring episode, Jarvis sits down with Pedro Sanchez de Lozada, founder of Canid, a pediatric vaccine management platform. They dive into Pedro’s journey from building tech solutions for small businesses to solving critical problems in healthcare, focusing on pediatric vaccine management. The conversation explores leadership philosophies, startup challenges, navigating the complex world of healthcare innovation as an "outsider," and the evolving landscape of public health—particularly around vaccine policy and provider burnout.
Key Topics & Insights
1. Leadership Mindset & Philosophy
- Pedro Sanchez de Lozada's guiding leadership mindset: “If you don’t get it done, no one will.” He emphasizes the importance of hands-on leadership, being willing to jump in at all levels no matter the size of the organization.
2. Entering Healthcare as an Outsider
- Pedro describes how his technology background and experience in scaling businesses like Udemy and Merlin prepared him to spot operational challenges in his family’s pediatric practice.
- He shares that being a non-healthcare insider was, at times, a secret weapon, allowing him to view entrenched problems with new eyes and innovate without the cynicism that sometimes pervades the industry.
3. About Canid
- Canid is a vaccine management platform focused on helping pediatricians run their vaccine programs more efficiently. It handles purchasing, billing, operations, and data management, aiming to take administrative burdens off doctors so they can focus on patient care.
4. Breaking Into the Industry
- Extensive discussion on the skepticism and hurdles faced by newcomers in healthcare. Pedro credits his "naivete" for pushing through barriers that might have stopped industry insiders.
5. Navigating Change and Policy Uncertainty
- In light of recent policy shifts—like Florida’s changes to vaccine mandates—Pedro stresses the need for organizations that can help both doctors and patients adapt, maintain scientific integrity, and support public health in uncertain times.
6. Core Business and Leadership Challenges
- Emphasis on sustainability and fundamentals: Pedro recounts how focusing on strong business basics and mission-driven work helped his team weather industry and funding changes.
- The importance of avoiding over-reliance on external investors for mission-critical operations.
7. Healthcare's Biggest Challenges & Opportunities
- Burnout among medical professionals post-COVID is cited as a massive challenge still under-addressed.
- Pedro calls for more solutions focused on provider wellbeing, highlighting a need for technology and business models that genuinely reduce administrative overload.
8. Looking Forward
- The next year’s goals: Help pediatricians navigate mounting uncertainty and expand Canid’s reach, all while keeping quality at scale.
Connect with Pedro & Canid
- Connect with Pedro on LinkedIn
- Email: pedro@canid.io
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Maria Nikol, CEO, Revelar Analytics
Episode Overview:
In this episode, Jarvis T. Gray welcomes Maria Nikol, Founder of Revelar Analytics, to discuss the evolving landscape of price transparency in healthcare, value-based care, and the journey of healthcare entrepreneurship. Maria Nikol shares insights from her 15+ year career, spanning consulting, working with payers, health tech startups, and building a company dedicated to simplifying fair market value for medical services. The conversation dives deep into personal leadership philosophies, industry challenges, and actionable advice for healthcare leaders and entrepreneurs.
Key Topics & Highlights:
- Leadership Mindset:
Maria Nikol shares her philosophy of "get up and get going," underscoring the importance of loving what you do—especially on Mondays. - Career Journey & Inspiration:
Maria Nikol chronicles her path through consulting, payer organizations (CareFirst Blue Cross Blue Shield), health tech startups (Aledade), and the founding of Revelar Analytics, emphasizing seeing healthcare from many angles. - Revelar Analytics Origin Story:
Sparked by a real-world problem—unraveling fair market compensation for a pediatric urologist—Revelar was born as a direct response to confusing price transparency data and the need for clarity in reimbursement rates. - Price Transparency Explained:
The episode breaks down regulatory requirements around hospitals and insurers publishing machine-readable price information, drawing analogies to consumer experiences like shopping for burgers. Maria Nikol explains why actual transparency is still limited by healthcare’s complexity. - Game-Changing Healthcare Trends:
Maria Nikol points to the acceleration and diversification of value-based care models, stressing the urgent need for financial and operational innovation across the industry. - Entrepreneurship & Leadership Lessons:
Maria Nikol opens up about the pivotal moment of going “all in” on her business, the realities of bootstrapping, and the importance of understanding multiple perspectives within the healthcare space. - Challenges & Opportunities for Leaders:
The financial squeeze between payers and providers is highlighted as a major barrier—but also a catalyst for creative partnerships, efficiency, and patient-centered value creation. - Rapid Fire Insights:
Advice on doing what you love, taking calculated risks ("the plunge"), learning from foundational texts like "To Err is Human," and celebrating milestones with meaningful team connection. - Looking Ahead:
Maria Nikol shares excitement about Revelar’s technical leaps, including integrating AI into price transparency analytics, and plans for team-building retreats as the company scales.
Connect & Learn More:
- LinkedIn: Maria Nikol
- Website: revelaranalytics.com
Quote to Remember:
"You can't have your foot in two canoes. If you believe in your vision, take the plunge." – Maria Nikol
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Scott Jacobson, Healthcare Strategist
Professional Journey
- Scott candidly discusses his unconventional path into healthcare, initially deterred by chemistry but later driven by personal family experience (his father’s illness).
- Transitioned from a business background and restaurant management into nursing, then successfully bridged business and clinical roles throughout his career.
Key Roles & Ventures
- Highlights include:
- Inpatient rehab nurse aide
- ICU, post-acute care, and risk management within IPA organizations
- Roles in physician practice management and leadership at HealthSpring, followed by Cigna
- Recent focus on entrepreneurship and advising healthcare startups
Major Healthcare Trends & Challenges
- Scott identifies AI as a transformative trend, yet notes that healthcare remains highly fragmented and slow to adopt innovations.
- Discusses the challenges presented by the unique structure of healthcare funding, regulation, and the tension between profitability and genuine system improvement.
Innovation & Entrepreneurship
- The importance of small business, startups, and local entrepreneurship in driving solutions to healthcare’s complex challenges.
- Examples of innovative companies:
- AI-supported laboratory result aggregation for physicians
- Emerging diagnostics (e.g., nasal swab for lung cancer detection)
- Therapeutics for patients with chronic respiratory conditions
Leadership Lessons & Influences
- Early sports background instilled resilience, teamwork, and trust in the process.
- Importance of mentorship and being open to difficult conversations.
- Scott emphasizes resilience and continuous learning as keystones in his leadership journey.
Advice for Healthcare Leaders
- The biggest challenge: fragmentation and inconsistency within healthcare.
- The key opportunity: collaboration, reducing silos, and leveraging community assets.
- Encourages leaders to own their health and empower others to innovate.
Rapid Fire (“Two-Minute Drill”)
- Career advice: Write down your goals, build supporting systems, and always keep learning.
- No major regrets in his career; all experiences, good and tough, were vital for growth.
- Recommends leadership assessments (like CliftonStrengths) and group development exercises over any single book or podcast.
Looking Ahead
- Excited about supporting new healthcare startups and helping others succeed.
- Measures success by the positive impact left on healthcare organizations and future leaders.
Connect with Scott Jacobson
- LinkedIn: Scott Jacobson
- Email: scott@jacobsventure.com
Takeaways:
This episode highlights the intersection of clinical insight, business acumen, and a commitment to innovation. Scott Jacobson shares hard-won lessons on leadership resilience and the immense potential for entrepreneurship to address healthcare’s toughest problems. Listeners are encouraged to take ownership of their journey—both as patients an
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Paul Wilder, Executive Director at CommonWell Health Alliance
In this insightful episode, Jarvis T. Gray sits down with Paul Wilder, an expert in health IT and interoperability, to dive deep into the challenges and opportunities facing healthcare leaders today. The conversation covers leadership philosophies, the evolution of patient data access, risk-taking in career decisions, and the crucial importance of data accuracy in healthcare.
Key Topics & Highlights
1. Leadership Mindset
- Paul Wilder
- emphasizes action over overthinking: “A poor plan executed well is still better than the best plan executed poorly.”
- Jarvis T. Gray
- echoes the importance of vision and action for healthcare leaders, preferring to “take action” rather than “pontificate.”
2. Journey into Healthcare
- Paul Wilder
- shares his unique path into healthcare, from declining a coveted MD program to working in biomedical science and health IT.
- The tangible impact and meaningful stories within the industry inspired his continued dedication.
3. Data, Technology & Interoperability
- The shift from doctor-driven decisions to data-driven care is explored, with
- Paul Wilder
- championing interoperability—the seamless exchange of data between providers and patients.
- The next big wave? Empowering patients with access to their own health data and enabling them to engage meaningfully with that information.
4. Patient Data Accuracy
- Paul Wilder
- shares personal anecdotes about data errors and the potential downstream effects, likening health records to financial statements that require regular accuracy checks.
- Jarvis T. Gray
- adds a real-world example of using AI to interpret lab results, showing new ways patients are taking charge of their health.
5. AI, Data Tools & Patient Empowerment
- Real stories demonstrate the value of AI, not just for clinicians but for reassuring and informing patients during stressful moments.
- The use of AI for personalized health decisions is discussed as a growing trend—and game changer—for both patients and providers.
6. Leadership Challenges & Advice
- Paul Wilder
- recounts a pivotal career moment, the importance of aligning with leadership, and taking calculated risks.
- Advice for rising leaders: Take smart risks, seek feedback, and work with those who teach you valuable skills.
7. Trust in Healthcare
- The episode addresses trust as both the biggest challenge and opportunity in healthcare—especially regarding data sharing, patient engagement, and regulatory evolution.
Recommended Resources
- Podcasts: Freakonomics, Planet Money (for broader business and economics insights)
Connect with Guest
Find Paul Wilder on LinkedIn: linkedin.com/in/paullwilder
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Guest: Jeffrey Simms, Associate Chair for Alumni and External Affairs & Assistant Professor, UNC
Host: Jarvis T. Gray, The Quality Coaching Co.
In this impactful conversation, Jarvis T. Gray sits down with Jeffrey Simms, a “rock star” in healthcare leadership and education, whose journey from North Carolina tobacco fields to academia is both inspiring and deeply insightful. Jeffrey Simms shares his guiding leadership mindset: always strive to leave every interaction better than you found it—a philosophy shaping his work with students, alumni, and healthcare professionals.
Together, they discuss:
- The importance of professional development and connecting alumni with future healthcare leaders
- AI and technology trends, workforce development, and improving access to care
- Real challenges facing rural healthcare organizations, and strategic planning for these providers
- The value of partnerships and not duplicating work—collaboration over competition
- Personal stories about overcoming early career challenges, imposter syndrome, and leading teams as a young professional
- Lessons on vulnerability, the power of lived experience, and always finding/including missing voices in decision-making
- Influences from family and pivotal mentors, and the vital importance of community engagement in healthcare delivery
- The biggest challenges and opportunities for healthcare leaders today, including workforce morale and purpose-driven leadership
- Inspirational advice: keep learning, know your “why”, and don’t forget to celebrate wins (and take vacations!)
Key Highlights
- AI & Workforce Trends: Emphasis on necessity for leaders to engage with AI, even if it feels intimidating, and making workforce retention/safety a top priority.
- Rural Healthcare & Strategic Partnerships: Discussion about supporting rural health organizations through strategic planning and partnerships with academia.
- Early Career Lessons: Navigating leadership roles at a young age, relationship building during difficult decisions, and the importance of including diverse voices.
- Purpose & Resilience: Advice on leading with purpose, staying curious, and remembering that patient care is at the heart of all healthcare work.
Rapid Two-Minute Drill
- Career Advice: Never stop being a student, and always carry a pen and notepad to ask questions and learn.
- If He Could Start Over: He’d prioritize his own wellbeing and take more vacations.
- Recommended Resources: Assembly Required podcast by Abrams, North Carolina Institute of Medicine resources, ACHE publications, and the power of reading fiction for balance.
- Looking Ahead: Excited to celebrate his son’s graduation, upcoming student successes, and innovative problem-solving in the face of healthcare challenges.
Connect with Jeffrey Simms
- LinkedIn: jefferysimms
- Email: jsimms@email.unc.edu
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Guest: Dr. Jeff Doucette, SVP & Chief Nursing Officer at Press Ganey
Welcome back to Excellence In Healthcare! In this inspiring episode, Jarvis sits down with Dr. Jeff Doucette for a deeply authentic conversation about leadership, resilience, and driving excellence in healthcare. Together, they dive into Dr. Doucette’s unique career journey, the critical importance of humility, and real-life stories of growth, challenge, and transformation in healthcare leadership.
Key Topics & Takeaways
1. Leadership Mindset & Ego Check
- Dr. Jeff shares his go-to leadership mantra from author Cy Wakeman: “Your ego is not your amigo.”
- The conversation centers on the strength found in humility and how authenticity and confidence, absent of ego, create stronger, more effective leaders.
2. Dr. Jeff Doucette’s Unconventional Path
- Nursing wasn’t Jeff’s original plan—he wanted to be a pilot!
- A childhood experience in a hospital opened his eyes to the power of compassionate care, leading him into various frontline and executive nursing roles, and eventually to Chief Nursing Officer at Press Ganey.
- Emphasis on career flexibility, mentorship, and saying “yes” to opportunities.
3. The Employee-First Revolution
- Top-performing healthcare organizations prioritize employees first.
- Dr. Jeff discusses the importance of separating “accountability” from “availability,” advocating for genuine work-life boundaries—especially for leaders.
4. Lessons in Leadership—Adversity as Growth
- Jeff opens up about a pivotal, tough feedback experience at Duke University that forced him to reflect and develop a more compassionate, humble leadership style.
- The importance of vulnerability, transparency, and how supporting and investing in others creates exponential impact.
5. Challenges & Opportunities in Healthcare Today
- Current political and economic uncertainties pose significant challenges for healthcare delivery, especially for vulnerable populations.
- At the same time, Dr. Jeff expresses hope, seeing resilience and compassion in the next generation of healthcare leaders, especially Gen Z and Millennials who value meaningful work and life outside the job.
Connect with Dr. Jeff Doucette
- LinkedIn: Connect with Jeff
- Press Ganey: Follow the Press Ganey page for insights
- Email: jeff.doucette@pressganey.com
Quotes to Remember
- “Your ego is not your amigo.” – Cy Wakeman
- “Sometimes you have to just go out there and lead with excellence.”
- “You can be accountable for your 24/7 operation, but not be available 24/7.”
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Host: Jarvis T. Gray
Guest: Ellen Smalley, Owner of Creekside Health Coaching
Episode Summary:
Jarvis T. Gray sits down with Ellen Smalley of Creekside Health Coaching to explore best practices for growing a mission-driven health coaching business. Ellen shares her journey from exercise physiology and cardiac rehab to becoming a national board certified health coach. The conversation covers the unique value of health coaching, actionable strategies for business growth, and Ellen’s personal motivation rooted in family and caregiving.
Key Topics & Takeaways
- Ellen’s Origin Story & Motivation
- Lifelong passion for health and service.
- Personal experiences (family loss to heart disease) shaped her drive to support clients in lifestyle changes.
- Client Experience: Ellen’s Approach
- Starts with a vision of the client’s desired life six months out.
- Incremental weekly tasks, regular check-ins, ongoing tweaks.
- Programs typically span 3–6 months, emphasizing sustainable change.
- Alignment of Personal and Professional Values
- Focus on stress management and support for parents/caregivers, especially those with neurodivergent children.
- Ellen’s personal story as a working mom resonates with her clientele.
- Business Goals & Strategies
- Ellen’s recent emphasis on business growth (post-board certification).
- Key business goal: Networking with clinics, therapists, and referral partners.
- Website improvements (adding referral forms) to streamline collaborations.
- Importance of setting quarterly, written goals for business focus (finance, faith, family, fitness suggested by Jarvis).
- Lead Generation & Conversion
- Networking via platforms like Alignable, local events, and direct outreach.
- Workshop/webinar strategy: Hosting regular events to establish expertise and build traction.
- Create a detailed client avatar to target marketing and partnership efforts.
- Joint ventures with relevant service providers (e.g., therapists, diet services, interior organizers).
- Use of automated systems (CRM/Square) for appointment reminders and touchpoints.
- The power of personal follow-up calls for conversions—human connection trumps automation.
- Quarterly Goal Setting
- Structure goals around business growth, lead gen, conversion, and service delivery.
- Adjust strategies to fit around work and life commitments.
Actions & Advice for Health Coaching Entrepreneurs
- Set clear, quarterly business goals.
- Build repeatable workshop/webinar processes.
- Leverage personal stories—value-driven follow-up is key for conversion.
- Build referral networks across complementary professions.
- Use CRM tools to automate, but always prioritize genuine human connections.
- Develop a detailed client avatar for clarity in marketing and partnerships.
Connect with Ellen Smalley
- Website:
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In this inspiring episode, host Jarvis T. Gray sits down with Alyssia Crews, a healthcare executive with a rich background in healthcare operations and oncology leadership. Alyssia opens up about her personal journey into healthcare, lessons learned from mentors, overcoming adversity, and the role of emerging technologies like AI in modern leadership.
Key Topics & Highlights
- Alyssia’s Leadership Philosophy:
Alyssia shares her go-to Maya Angelou quote and how making others feel valued forms the core of her approach—emphasizing relationships and compassion at all levels. - From Sports Management to Oncology:
Alyssia reveals how an unexpected opportunity sparked her career in healthcare, and how personal loss led her to specialize in oncology, combining passion and purpose in her work. - Climbing the Leadership Ladder:
Strategies that fueled Alyssia’s progression from operational roles to executive, including seizing stretch assignments, building mentor relationships, embracing challenging tasks, and seeking out developmental opportunities. - The Power of AI in Healthcare Leadership:
Alyssia discusses how AI tools, such as Copilot, are revolutionizing productivity—streamlining administrative tasks and allowing leaders to spend more quality time with their teams. - Dealing with Adversity:
Alyssia candidly describes a pivotal challenge she faced after losing her father, and what she learned about authenticity, empathy, and supporting team members through tough times. - Mentorship and Influence:
The impact of key mentors—especially Dr. Goodwin, whose calm leadership style and focus on relationship-building left a profound effect on Alyssia’s own approach. - Current Trends & Challenges in Healthcare:
Alyssia identifies workforce engagement and retention as the most pressing challenges, particularly post-pandemic. She discusses strategies her organization uses, including robust leadership development programs and tailored career summits. - Celebrating Wins & Looking Ahead:
Alyssia outlines her excitement for expanding cancer research programs and further developing her team. She emphasizes the importance of intentionally pausing to celebrate team accomplishments.
Rapid-Fire Insights
- What inspires Alyssia: Creating innovative solutions for patients and helping team members discover their own “passion plus purpose.”
- Best career advice: Be bold and proactive—don’t wait for opportunities to come to you.
- Biggest lesson: Building confidence to speak up sooner in meetings and not being afraid to share credit and collaborate.
- Recommended reads:
- Who Moved My Cheese? (Spencer Johnson)
- Hardwiring Flow in Healthcare (Quint Studer)
- Anything by Simon Sinek
Connect with Alyssia
- LinkedIn: Alyssia Crews
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Host: Jarvis T. Gray
Guest: Shlomit Liberty, Founder & Owner, Patient Path NYC
Episode Summary
In this engaging episode of the Excellence In Healthcare podcast, host Jarvis T. Gray spotlights small business innovation in healthcare by interviewing Shlomit Liberty, founder of Patient Path NYC—a unique independent patient advocacy service in New York City. Shlomit delves into her journey from clinical healthcare roles at leading hospitals to building her company focused on helping patients and families navigate complex hospitalizations and transitions.
Key Topics & Highlights
- Shlomit’s Background & Inspiration
- Decade-plus experience as a medical speech language pathologist in top hospitals in NYC and California.
- Firsthand experience with families overwhelmed by unexpected hospitalizations inspired her to launch Patient Path NYC (“personal medical crisis manager”).
- Independent Patient Advocacy: What Is It?
- Board Certified Patient Advocate — how the role differs from traditional hospital-based advocates.
- The independent advocate works only for the patient and their family (not hospitals/insurance), empowering informed healthcare decisions without giving medical advice.
- Services Offered by Patient Path NYC
- Bedside support during hospital stays.
- Medical chart reviews, translation of complex medical language, and direct communication with care teams.
- Community education: Talks and workshops for the public, caregivers, assisted living staff, and healthcare providers.
- Business Insights & Strategies
- Challenges: Low public awareness of independent advocacy and timing—families often discover services too late.
- Marketing advice: Building “customer avatars” to identify and target ideal clients, whether aging individuals or caregivers navigating complex care for loved ones.
- Recommendations for expanding reach through educational movements, lifestyle integration, partnerships, and potential consulting/licensing models for healthcare organizations.
- Scaling Thoughtfully
- Shlomit discusses scaling her business while maintaining intimacy and quality of service.
- Establishing strategic partnerships with elder care lawyers, social workers, and physicians.
Actionable Advice & Takeaways
- Patient Advocacy Is for Everyone
- Not just for seniors—vital support for younger patients, caregivers, and families through unexpected health crises.
- Build Awareness Early
- Proactive education can prevent missed opportunities for advocacy.
- Strategic Growth
- Document partnerships, develop targeted marketing, and consider consulting/lifecycle service models for broader impact.
Connect with Shlomit Liberty & Patient Path NYC
- Website: patientpathnyc.com
- Email: shlomit@PatientPathNYC.com
- LinkedIn:
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In this episode, host Jarvis T. Gray welcomes Dr. Daija Smith for a lively and insightful conversation about leadership, career growth, and the future of healthcare. Dr. Smith shares her unique journey—from an accidental start in healthcare to becoming the first doctor in her family—and discusses the leadership philosophies that guide her work and life. Together, they explore current trends like artificial intelligence, the importance of mentorship, maintaining boundaries, and leading with integrity and authenticity.
Key Topics & Highlights
- Leadership Mindset & Quotes:
Dr. Smith introduces her signature “Be GREAT” mantra (Genuine, Resilient, Eager, Ambitious, Tenacious) and talks about the difference between management and leadership: “Management is doing things right; leadership is doing the right things.” - Personal Journey:
Dr. Smith shares how a mix-up in high school placed her on the healthcare path, the influence of her mother’s health challenges, and how mentors opened doors along her career. - Current Role & Organizational Impact:
Serving as senior advisor for system nursing operations (without being a nurse herself), Dr. Smith discusses bridging clinical and business operations and supporting leaders across a large health system. - Emerging Trends:
The duo dives deep into the impact of artificial intelligence (AI) in healthcare operations, workforce planning, and communication. Dr. Smith offers practical ways she leverages AI daily to communicate more effectively across different roles. - Mentorship & Influence:
Dr. Smith shares how mentorship has been critical to her development, emphasizing the importance of finding multiple mentors and using her voice to advocate for others. - Challenges & Opportunities:
Health equity stands out as a pressing challenge, especially when it comes to cost and access. On the opportunity front, AI and organizational engagement in community health are spotlighted.
Rapid Fire Insights
- What inspires her: Her family, particularly her younger sisters, and the importance of being a role model.
- How she inspires others: By creating a vulnerable, safe environment and supporting authenticity.
- Best career advice: “Take up space, speak up, and trust that evolution is necessary.”
- Biggest lesson: The importance of setting boundaries and prioritizing rest early in one’s career.
Connect with Dr. Daija Smith
- Connect on LinkedIn: Dr. Daija Smith
Final Thoughts
This episode is packed with actionable leadership wisdom, inspiring stories, and practical strategies for thriving in healthcare. Whether you’re an up-and-coming leader or a seasoned executive, Dr. Daija Smith’s story and insights are sure to motivate you on your own leadership path.
Don’t forget to subscribe and leave a review if you enjoyed the show! Connect with Jarvis and Dr. Smith on LinkedIn, and tune into future episodes for more conversations on excellence in
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Hosts: Jarvis T. Gray, The Quality Coaching Co.
Guest: Soulara Sevier, Founder & CEO, Soul Reiki Health Beauty and Wellness
Ready to elevate your approach to leadership and wellness in healthcare?
In this inspiring episode of the Excellence in Healthcare podcast, hosts Jarvis T. Gray and Soulara spotlight the transformative journey of Soulara Severe—nurse-turned-entrepreneur and founder/CEO of Soul Reiki Health Beauty & Wellness. Soulara shares how her experiences with burnout as a longtime nurse fueled her mission to bring holistic, human-first leadership solutions to healthcare executives and organizations.
Tune in as this episode dives into:
- Personal Transformation: How prioritizing self-care, energy mastery (Reiki), and holistic wellness can reshape healthcare leadership—starting from within.
- Business Growth Strategies: Real-world tips for building predictability in your consulting or coaching practice, with actionable advice on networking, partnerships, and event marketing.
- Leadership Values: The vital role of self-awareness, healthy communities, and the art of effective delegation for leaders who want to break cycles and drive meaningful change.
- Collaboration & Connection: Behind-the-scenes on how to cultivate powerful strategic alliances—and why building a business “ecosystem” is essential for serving executive and healthcare clients at the highest level.
Whether you’re a healthcare leader, executive, or entrepreneur seeking practical inspiration or real-world strategies to build a thriving, resilient culture—this conversation is for you.
Special Segment: Learn how to define your target client avatar, build your professional circle, and leverage event marketing to scale your impact—insights you won’t want to miss!
Follow, rate, and subscribe for more episodes featuring the brightest minds and most innovative disruptors in healthcare leadership. Connect with guest Soulara Severe on Instagram (@reikiwithsolara) and stay tuned for part two, where we’ll dive even deeper into her growth journey.
Excellence. Energy. Empathy. Transform how you lead, serve, and succeed—one episode at a time.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
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Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Robert Pearl, Physician Leader, Author
In this transformative episode of the Excellence in Healthcare podcast, host Jarvis T. Gray sits down with renowned physician leader and author Dr. Robert Pearl for a candid and inspiring conversation about leadership, innovation, and the future of healthcare. Dr. Pearl takes us on a journey through his storied career—from aspiring academic to his pivotal roles at Kaiser Permanente, and now as a leading voice for generative AI and systemic healthcare transformation. Whether you’re a clinical leader, healthcare entrepreneur, or anyone passionate about better patient outcomes, this episode delivers actionable insights for driving meaningful change.
Key Topics Discussed:
- Dr. Pearl’s Professional Journey & Leadership Philosophy • Early influences and the serendipitous path from academia to medicine. • Lessons learned from leadership opportunities—often arriving unexpectedly. • The importance of heart-centered leadership: “No one cares how much you know until they know how much you care.”
- Transition from Clinician to Healthcare Executive • Facing personal trade-offs in leaving direct patient care for broader impact as CEO. • Reflections on service-driven versus self-driven motives in healthcare leadership. • Navigating crisis and change at Kaiser Permanente during times of financial uncertainty.
- Transformative Trends in Healthcare • Generative AI as a game-changer for patients and providers. • The growing influence of small healthcare businesses in shaping value-based care. • Strategies for empowering patients, expanding access, and driving system-wide innovation.
- Overcoming Challenges and Driving Cultural Change • Real examples of system redesign to focus on quality, coordination, and patient engagement. • The central role of leadership in overcoming fear and resistance to change. • Regulatory hurdles and practical steps toward implementation of new technologies.
Final Thoughts:
Dr. Pearl highlights that true healthcare transformation requires courage, vision, and the willingness to step through open windows of opportunity. With empowered clinicians, engaged patients, and the right technology, exponential improvements in quality and outcomes are within reach. As he looks forward to a future where 30% or more of healthcare embraces generative AI, he invites all leaders to join in shaping a system that truly delivers health—not just sick care—for everyone.
Contact Information:
• Connect with Dr. Robert Pearl: robertpearlmd.com
• Listen to the Fixing Healthcare podcast by Dr. Pearl (available on all major platforms)
• Connect with Dr. Pearl on LinkedIn
• Connect with Jarvis Gray on LinkedIn
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
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Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Shayla Higginbotham, Founder & Managing Partner, System Partners
Welcome back to the Excellence in Healthcare podcast! In this insightful episode, host Jarvis T. Gray sits down with Shayla Higginbotham—a dynamic healthcare leader, entrepreneur, and founder of System Partners—to unpack lessons in leadership, the evolving landscape of healthcare, and the power of strategic partnership.
Key Topics & Takeaways:
- The Three L’s of Leadership
- Shayla shares her foundational leadership mindset: Listen, Learn, and Lead. She explains how purposeful listening fuels learning and effective leadership, especially in uncertain times.
- Bonus Tip: For teams, Shayla often says “Always think five steps ahead” to stay proactive in risk-planning and strategy.
- Career Journey & Entrepreneurship
- Shayla walks us through her 20-year healthcare journey: From an administrative fellowship at Cone Health and hands-on service at Duke Health, to international consulting and leadership as a hospital CEO in Miami.
- The Evolving Role of AI in Healthcare
- Shayla candidly discusses her early resistance and eventual embrace of artificial intelligence. She now sees AI and machine learning as essential tools for predictive analytics and accelerating patient care solutions.
- Pivotal Challenges & Lessons Learned
- Shayla opens up about her toughest career transition—from hospital COO to a consulting manager at Deloitte. She emphasizes that humility, a willingness to “learn what not to do,” and resourcefulness from her West Virginia upbringing helped her succeed in new roles.
- Advice: What got you to where you are may not get you to your next level. Stay adaptable and connected to your “why.”
- Mentorship & Influence
- Shayla highlights the importance of never meeting a stranger and seeking wisdom from every level of an organization, especially frontline staff.
- Current Challenges & Opportunities in Healthcare
- Challenge: Navigating rural health transformation and the uncertainty following major legislative changes (like the "One Big Beautiful Bill act").
- Opportunity: Rethinking private equity’s disruptive—but potentially positive—role in healthcare, especially in expanding access and innovation.
- Looking Ahead
- Shayla is excited about growing System Partners, expanding her We Win Wednesday LinkedIn series to showcase healthcare leaders, and getting more involved in mentorship, speaking, and panel opportunities.
Connect with Shayla Higginbotham & System Partners:
- Follow Shayla and System Partners on LinkedIn
- Check out the weekly We Win Wednesday series featuring inspiring healthcare leaders.
Final Thought Jarvis leaves us with a challenge: Use this episode as a chance to listen, learn, and go lead w
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Guest: Dr. Maxwell Muehleip (Founder, Maximal Wellness Clinic)
Host: Jarvis T. Gray, The Quality Coaching Co.
Episode Overview: This inspiring Small Business Spotlight features Dr. Maxwell Muehleip, founder of Maximal Wellness Clinic in Tigard, Oregon. Dr. Max shares his journey from growing up with chiropractic care, to becoming a multifaceted practitioner with a focus on chiropractic, nutrition, and holistic wellness. Host Jarvis T. Gray and Dr. Max dive deep into healthcare entrepreneurship, work-life balance, business strategy, and how natural, patient-centered care can change lives.
Key Topics & Highlights:
- Dr. Max's Origin Story:
Growing up seeing the value of chiropractic care in his family, Dr. Max discovered his passion for holistic health early on. - Choosing a Nontraditional Path:
Dr. Max discusses why he opted for chiropractic and integrative nutrition instead of a conventional MD track, highlighting the personalized, hands-on approach and the flexibility to address the root causes of patient issues. - Early Career Lessons:
Insights from high-volume clinics and toxic business cultures reveal the importance of knowing your business inside out and building environments that support both patients and staff. - Balancing Family and Business:
Jarvis and Dr. Max swap stories and strategies for integrating work-life responsibilities. - Clinic Services and Unique Offerings:
- Manual and instrument-assisted chiropractic adjustments
- Myofascial cupping, gua sha, traction therapy
- Nutrition counseling and over 240 wellness products
- Innovative integrative program for IBS, IBD, Crohn’s, and colitis, blending clinical nutrition, functional medicine, and patient education.
- Growth & Marketing Strategies:
- Launching targeted ads for his IBD/IBS program with strong engagement
- Networking with local professionals, church groups, and through social platforms
- Leveraging Google My Business and email marketing
- Tips for gaining five-star reviews and improving clinic SEO
Actionable Takeaways:
- Optimize your business’s location and schedule to support both professional and family needs
- Build your brand around your personal values for authenticity and trust
- Diversify your services—add unique, evidence-based programs that solve high-impact patient problems
- Actively network, not just within your field, but among complementary professions and local organizations
- Use structured marketing approaches: strong value propositions, drip campaigns, consistent digital presence, and educational content
- Don’t be afraid to ask satisfied clients for reviews—especially at key happy moments!
Connect with Dr. Maxwell Mulet:
- Website: maximalwellness.com
- Instagram & Facebook: @MaximalWellnessClinic
- YouTube: Maximal Wellness Clinic
Dr. Max welcomes questions and loves sha
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Episode Overview
In this inspiring episode of Excellence in Healthcare, host Jarvis T. Gray sits down with Namita Azad, Senior Director of Transformation at Columbia University Irving Medical Center. Together, they delve deep into digital transformation, human-centered systems, and the future of healthcare leadership.
Key Topics & Highlights
- Favorite Leadership Mindset
- Namita shares her guiding leadership quote: “Success begins with enabling people to succeed” (Napoleon Hill), discussing the impact of designing systems that help people thrive and deliver their best.
- Journey into Healthcare
- Namita details her unique background—born in India, raised in Botswana, and a professional career in both the Midwest and Northeast U.S.—and how it shaped her dedication to public health and transformation.
- Digital Transformation Explained
- A practical, inclusive breakdown of what digital transformation means in healthcare: not just implementing technology, but equipping people across all levels with tools and shared vocabulary, with an emphasis on sustainability and empowerment.
- AI in Healthcare
- Discussion about the buzz and potential of AI, and the importance of preparing staff with the right tools and understanding to harness AI effectively rather than fearing job displacement.
- Human-Centered Systems Transformation
- Namita argues for putting people at the center of systems design, emphasizing the importance of ensuring technology fits workflows—rather than forcing people to adapt to ill-fitting tools.
- Advice for Leaders
- Don't throw people at broken systems; instead, fix processes first and make data-driven decisions.
- The value of KPIs and leading indicators when determining if additional resources are needed.
- Opportunities & Trends
- The need for healthcare leaders to challenge the status quo—“This is how we’ve always done it”—and intentionally redesign processes with diverse, skilled teams.
- Celebrating Wins
- Celebrating where true transformation happens: when staff across the organization tell their own stories of impact and innovation, especially around scaling AI initiatives at Columbia.
Connect with Namita Zag
- LinkedIn: Namita Azad
Action Steps for Healthcare Leaders
- Consider your own organization’s approach to digital transformation: is it truly empowering staff, or simply installing technology?
- Shift focus to human-centered system design—align people, process, and tech.
- Leverage data and KPIs before adding resources.
- Seek out leadership training in industries that exemplify operational and people excellence.
- Read Thinking in Systems and Outwitting the Devil for fresh perspectives.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Christine Wersing, Owner of Soul Smart Coaching
Episode Overview
In this episode, Jarvis T. Gray welcomes Christine Wersing, founder of Soul Smart Coaching, for an in-depth conversation on business coaching, healthcare entrepreneurship, and building resilience among healthcare professionals. Christine shares her deeply personal story, including how adopting her neurodivergent daughter led her to become a licensed mental health professional, her journey through a major health setback, and how her experiences ultimately inspired her to launch her own coaching business focused on combating healthcare burnout.
Key Topics & Takeaways
- Christine’s Personal and Professional Journey:
- Adopted her daughter from Romania, who required therapeutic parenting due to severe neurodivergence.
- Became a licensed professional counselor to fill gaps in the healthcare system for special needs families.
- Overcame a severe stroke during the pandemic, which led her to pivot to online coaching.
- Soul Smart Coaching:
- Christine specializes in coaching healthcare professionals, especially nurses, struggling with burnout.
- She developed a new mastermind program designed to support and empower these frontline heroes.
- Utilizes the "Aliveness Method," which integrates neuroscience and quantum science approaches for transformative results.
- Unique Coaching Approach:
- Christine's methodology blends scientific principles and personal passion to create a "harmonizing" effect for clients.
- Focus on self-mastery, empowerment, and fast, effective results—“working herself out of a job.”
- Business & Marketing Strategies:
- Importance of personal storytelling in marketing; Christine’s journey is at the heart of her brand.
- Identifying a clear target audience—bedside nurses, nurse assistants, and physician assistants.
- The value of directly engaging with the target audience to inform service offerings.
- Leveraging feedback to build services that truly meet clients’ needs, strengthening both impact and marketing.
- Aligning Values & Business:
- Christine emphasizes integrity, alignment, and a mission-driven approach in her business, aiming for a worldwide impact on healthcare wellness culture.
Connect with Christine Wersing
LinkedIn: Christine Wirsing
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
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Hosted by: Jarvis T. Gray, The Quality Coaching Co.
Guest: Tracy Long, Owner of Shades of Resilience Counseling
In this insightful episode of the Excellence in Healthcare podcast, host Jarvis T. Gray welcomes Tracy Long, a clinical therapist and the founder of Shades of Resilience Counseling. The conversation focuses on Tracy’s entrepreneurial journey, her passion for serving Black men through mental health services, and practical business coaching strategies to scale her impact.
Key Discussion Points
1. Tracy’s Personal Journey Into Private Practice
- Tracy shares how the pandemic and personal life changes inspired her shift from university clinical work to opening her own private practice.
- The loss of her father and the resulting grief played a pivotal role in her understanding of therapy’s importance, especially in the Black and Brown community.
2. Specializing in Mental Wellness for Black Men
- Tracy reveals that her practice evolved from a broad focus on BIPOC clients to a mission centered on empowering Black men specifically.
- She describes her own negative first experience with therapy (with someone who didn’t represent her community), which influenced her empathetic and culturally aware approach to counseling.
3. Addressing Real-Life Stressors
- Common issues Tracy helps address include:
- Depression, anxiety, and symptoms like sleep disruption or appetite changes.
- Anger management, communication challenges, workplace and financial stress.
- Navigating issues unique to Black men, such as workplace trauma, stereotypes, and the pressure to excel.
4. Values That Guide Tracy’s Practice
- Tracy leads from a place of lived experience, never asking clients to do what she hasn’t done herself.
- She strives for a power-balanced, compassion-centered engagement based on authenticity and mutual respect.
5. Building and Marketing a Signature Program
- Tracy discusses developing the "Resilient Man Blueprint," a proposed six- to eight-week program aimed at transformative growth for Black men.
- Jarvis advises breaking the program into distinct modules/parts, adding onboarding (“Week 0”) for expectation setting, and leveraging group coaching for peer accountability.
- They discuss marketing as a lifestyle change, a transformation, and a movement to break through to the target audience.
6. Business Advice and Event Marketing
- Jarvis highlights the effectiveness of event marketing (workshops, webinars, networking events) to reach and engage the target demographic.
- He suggests using consistent, value-driven events to both serve clients and gather insights for refining offerings before scaling with paid ads.
7. Next Steps for Tracy
- Tracy is motivated to refine her Resilient Man Blueprint into group and modular formats, enhance her event marketing, and define her client avatar more clearly for targeted outreach.
Connect with Tracy Long
- Websi
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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Sabina Moise, Owner of Be Fit Consulting LLC
Episode Overview
In this insightful episode, host Jarvis T. Gray sits down with Sabina Moise, an accomplished entrepreneur and health and wellness consultant, to discuss her journey in the fitness industry, the evolution of her business Be Fit Consulting LLC, and her approach to transformation and entrepreneurship in healthcare.
Key Topics & Highlights
- Sabina's Journey to Wellness Entrepreneurship:
Sabina shares her personal journey from a wake-up call about her health to building a 20+ year career transforming lives through fitness, wellness, and consulting. - The Genesis of Be Fit Consulting:
She discusses how her own life-changing experience led her to help others by offering fitness training, consulting for hospitals and corporations, and supporting individual clients. - Unique Approach & Services:
Sabina provides weight transformation (loss/gain), body competitions (figure competitions), and integrates her love for food and cooking through speaking engagements and holistic fitness programs. - Overcoming Business Challenges:
Sabina and Jarvis go in-depth on moving from the structure of a gym to entrepreneurship, the difficulties of lead generation, and how the pandemic forced her to pivot her strategies. - Target Clients & Customization:
Sabina identifies her ideal clients as adults 35+, often with busy lifestyles and families. She customizes programs to fit into hectic schedules and focuses on discipline and sustainable habits over perfection. - Lead Generation & Marketing:
Jarvis provides coaching on defining client avatars, refining sales processes, tracking metrics, and targeting messaging to meet potential clients where they are—emotionally and practically. - Events & Corporate Partnerships:
Discussion includes hosting events, demos, and workshops as conversion tools, and exploring partnerships with corporations to expand reach and impact. - Continuous Growth Mindset:
Sabina emphasizes her commitment to staying dynamic and always improving her offerings for her clients while Jarvis encourages regular review and evolution of business strategies.
Mentioned Resources & Contact Info
- Be Fit Consulting LLC:
- Website: www.bfitconsultingllc.com
- LinkedIn: Sabina Moise, MBA
Notable Quotes
- "I started Be Fit Consulting with change in mind because I needed a change at one point, and I got the help that I needed." – Sabina Moise
- "The accountability in my program is really what sets me apart. It's really empowering that person." – Sabina Moise
- "Every 90 days, you gotta look at [your sales process], make sure it's working for you." – Jarvis T. Gray
- "My message is always: be the best version of yourself, and I can only be a better version of me." – Sabina Moise
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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Episode Overview
In this episode, Jarvis T. Gray explores a crucial and often overlooked aspect of leadership development in healthcare: finding and nurturing future leaders before they take on the official title. Jarvis challenges the conventional wisdom that leadership is only for those already in formal positions and emphasizes the need for proactive, intentional investment in emerging talents already on your team.
Key Topics Covered
- Recognizing Leadership Potential Early
- Leadership starts with posture, mindset, and potential—not a title.
- Early signs: emotional intelligence, curiosity, ownership, and influence.
- Real-life examples, such as a frontline phlebotomist quietly influencing her team.
- Essential Traits to Spot in Emerging Leaders
- Coachability: How do they receive and act on feedback?
- Accountability: Do they take responsibility, even when things go wrong?
- Systems thinking: Can they connect dots and see patterns?
- Collaboration: Are they building bridges and trust?
- Growth mindset: Are they open to learning and uncomfortable conversations?
- How to Cultivate Future Leaders
- The importance of early and intentional exposure (e.g., inviting staff to observe meetings, leading huddles, giving stretch projects).
- Structured encouragement and mentorship make the biggest difference.
- Example of a surgical tech whose leadership journey began with a small project and supportive coaching.
- Building a Culture of Leadership Development
- Shift from HR owning leadership development to everyone being involved (managers, directors, executives, peers).
- Make leadership development a part of job descriptions and performance metrics.
- Celebrate leadership behaviors at every level, not just after a promotion.
- Initiatives like monthly Leadership in Action awards to reinforce this culture.
Key Takeaways
- Leadership is a behavior, not a job title.
- Recognizing and developing leadership potential must be intentional—don’t wait for self-selection or job openings.
- Mentorship, feedback, and early exposure to leadership situations are game changers.
- Culture matters: organizations that celebrate and reward leadership growth at every level create stronger, more diverse pipelines.
Reflection Questions
- Who on your team already displays leadership qualities without the official title?
- What early development opportunities can you offer this week?
- Does your organization reward and recognize growth and leadership at every level?
- What changes can be made to embed leadership development into your culture?
Action Challenge
- Make a list of 2–3 people who show leadership potential and reach out to offer support or opportunity.
- Talk with your leadership team about your strategy for building your pipeline.
- Celebrate one emerging leader this week—especially if they're "not ready yet."
Connect with Jarvis:
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Episode Overview:
In this episode, Jarvis T. Gray dives deep into the essential role of mentorship in healthcare leadership. Drawing from personal experiences, real-world examples, and practical advice, Jarvis makes a compelling case for why mentorship isn’t just a “nice to have”—it's a non-negotiable part of developing confident, competent, and future-ready leaders in the healthcare space.
Key Topics & Takeaways:
- Mentorship as an Essential, Not Optional, Tool
- Mentorship goes beyond tools or certifications—it humanizes leadership development and sustains culture, especially in times of change.
- "Mentorship is where theory becomes practice. It's where confidence is built, and it's where legacy is passed forward."
- The Impact of Mentorship on Emerging Leaders
- Mentors create safe environments for questions, vulnerability, and learning from mistakes.
- Mentorship helps future leaders see their blind spots and accelerates their readiness to take on greater challenges.
- From Organic to Structured Mentorship
- While informal mentorship is powerful, it can be inconsistent and limited by chance.
- Well-designed, structured mentorship programs set expectations, provide support for mentors, and create equitable access for emerging leaders from all backgrounds.
- Mentorship as the Backbone of Succession Planning
- Mentorship improves retention, reduces burnout, and helps organizations build internal pipelines for future leaders.
- Mentees become mentors, creating a culture of leadership that outlasts individual careers.
- Mentorship Grows Both Mentor and Mentee
- Mentors reflect on their own journeys and gain clarity and empathy.
- Mentorship can re-anchor leaders to their mission and create a powerful sense of community and belonging.
- Invitation & Action Steps:
- Reach out and thank a mentor who made a difference in your life.
- Be present and intentional in your current mentoring relationships.
- If you’re not involved in mentoring, reflect on what’s holding you back and consider stepping into the role, regardless of your title.
Quotes to Remember:
- “Mentorship isn’t just good for the mentee. It transforms the mentor, too.”
- “When we mentor well, we lead well. And when we lead well, we build a future for healthcare together.”
Resources & How to Connect:
- Connect with Jarvis T. Gray on LinkedIn to share your mentorship stories or inquire about building a mentorship program in your organization.
- For support, tools, and frameworks to launch or enhance a mentorship program, reach out to the Excellence in Healthcare team.
Next Steps:
- Reflect: Think about a mentor who guided you and reach out with appreciation.
- Engage: Show up for your mentees with extra presence this week.
- Act: Consider stepping into mentorship and making a difference for someone else if you haven’t already.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Philip Alberti, Founding Director, AAMC Center for Health Justice
Episode Summary
In this inspiring and thought-provoking episode, Jarvis T. Gray welcomes Dr. Philip Alberti, a leader in health equity and public health strategy. Dr. Alberti shares his journey from a public health background into the world of academic medicine, emphasizing the importance of community engagement, collaborative leadership, and building trust between healthcare organizations and the communities they serve.
Key discussions include shifting perceptions of organizational trustworthiness, the pivotal role of healthcare in multi-sector partnerships, and practical advice for leaders committed to health equity.
Key Topics & Takeaways
- Leadership as Partnership: Dr. Alberti believes in leading through collaboration and transparency, ensuring all voices are heard in the decision-making process.
- Health Justice & Career Inspiration: His longstanding passion for community-partnered science and public health led him to help build out the AAMC Center for Health Justice.
- Evolving Healthcare Trends: The conversation is shifting from communities needing to trust healthcare to organizations having to prove their trustworthiness through transparency and accountability.
- Building Community Trust: Addressing mistrust isn't just about historical wrongdoing; current harms and misinformation are active challenges. Strategies must be customized to diverse communities.
- Authentic Community Engagement: True impact comes from genuine, locally-relevant partnerships—moving beyond checklists and towards meaningful, sustained dialogue and coordination.
- Personal Growth & Career Lessons: Dr. Alberti reflects on pivotal moments in his career, the value of following one's passion, and lessons from mentors (including his barber father).
- Challenges & Opportunities: Healthcare shouldn’t shoulder the full burden of addressing social determinants of health alone. The opportunity lies in fostering robust, multi-sector partnerships.
- Inspiration & Motivation: Dr. Alberti draws inspiration from collective good, family, and the drive to leave a positive mark for future generations.
Rapid-Fire Insights
- Best Career Advice: Follow your passion and ensure partnerships are mutually beneficial.
- What Would He Change?: He'd consider adding clinical experience (such as a nursing degree) to further inform his public health work.
- Recommended Reading: "Artie the Smarty" — a childhood story that highlights perseverance and impact.
Resources & Links
- AAMC Center for Health Justice: aamc.org
- AAMC CHARGE Collaborative: Open to all interested in health equity; details and signup on the Center’s website.
- Connect with Dr. Philip Alberti:
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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Episode Overview:
In this episode, Jarvis T. Gray dives deep into what truly makes a healthcare leadership program effective, moving far beyond basic workshops or compliance certificates. Jarvis shares lessons from the field and the three pillars that set great programs apart: clarity, structure, and sustainability. You’ll hear practical advice and stories that can help you build—or revitalize—a leadership development initiative that delivers real change in people, teams, and patient outcomes.
Key Topics Covered:
- Common Pitfalls in Leadership Programs:
- Why so many programs have good intentions but little real impact
- Examples of why programs lose momentum and fade away
- The Three Essential Pillars of Effective Leadership Development:
- Clarity:
- Define the specific kind of leaders you need
- Align your program with organizational strategy and culture
- Set clear leadership competencies and measurable outcomes
- Example: A rural health center’s six competency model
- Structure:
- Build programs for real-life application
- Blend knowledge (theory), practice (application), and reflection
- Importance of multi-level support and integrated learning
- Protecting time for growth
- Sustainability:
- Strategies to maintain momentum after the program ends
- Systems for accountability, coaching, and peer support
- Measuring behavior change and organizational impact
- Real-world improvement: decreased conflict, increased satisfaction, and lower turnover
- Clarity:
- Practical Reflection Questions & Challenges:
- Is your team clear on the kind of leadership you’re building?
- Is your development integrated into daily work or just an “extra”?
- What’s missing in your current approach—and what will you do about it?
Action Steps and Takeaways:
- Reflect: What one element is missing from your current leadership development approach?
- Act: Choose an idea from the episode, start a conversation, propose a change, or design something new.
- Share: If the conversation sparked ideas, connect with Jarvis on LinkedIn to keep building together.
Connect with Jarvis T. Gray:
- LinkedIn (reach out and share your wins, challenges, or what’s working in your organization)
Quotes:
- “Leadership development must serve your organizational strategy.”
- “Blend learning with practice and reflection. Get buy-in from every level.”
- “If you can’t measure it, you can’t multiply it.”
Next Episode Teaser:
Look forward to more real-world strategies and stories to help you lead with courage, clarity, and purpose.
Thank you for listening to Excellence In Healthcare—where better leaders build a better healthcare future.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Tammy Mifflin – Healthcare Leader, Entrepreneur, Business & Career Coach
Episode Overview
In this episode of Excellence in Healthcare, host Jarvis Gray welcomes Tammy Mifflin, an expert in healthcare leadership, career development, and entrepreneurism. They dive deep into what it means to be an impactful healthcare leader today, how to foster personal and professional growth, and timely opportunities and challenges in the rapidly-evolving healthcare landscape.
Key Topics Discussed
- Servant Leadership:
Tammy shares her guiding leadership quote by Lao Tzu, emphasizing the power of humility and walking alongside your team. She highlights how transformational leaders must connect with their teams and lead by example. - Tammy’s Professional Journey:
Tammy discusses her 20+ years in healthcare—from sales and operations to leadership development—and how firsthand experience inspired the founding of her business, Lighted Lanterns Consulting, focusing on career coaching and talent management. - Five A's for Career Preparation:
Tammy introduces her actionable "Five A's" for career development:- Alignment – Ensuring the job matches your values and goals.
- Achievement – Taking stock of your accomplishments.
- Adventure Out – The importance of networking.
- Action Plan – Having a roadmap for your career.
- Advocate – Knowing and communicating your worth.
- Game-Changing Trends: AI & Digital Health:
The discussion explores how AI and digital technology are transforming healthcare—improving operations, expanding care through telehealth, and enhancing data-driven decision-making. Tammy notes the value of education and certification in AI for both job seekers and leaders. - Personal Leadership Lessons:
Tammy shares a candid story from her own early leadership days, reflecting on the pitfalls of focusing solely on personal achievement over true leadership, and how that experience led her to shift toward transparency, delegation, and building trust within teams. - Mentorship & Legacy:
Tammy highlights influential mentors in her own life and offers advice for those seeking or becoming mentors. She stresses the impact of quiet leadership and the importance of maintaining integrity, regardless of others’ actions. - Biggest Challenges & Opportunities for Leaders:
- Opportunity: AI and digital health are opening new pathways for improvement and career advancement.
- Challenge: The workforce crisis—staff shortages, burnout, and the need for meaningful retention and succession planning strategies.
Connect with Tammy Mifflin
- Website: lightedlanterns.com
- LinkedIn & Facebook: Lighted Lanterns LLC / Lighted Lanterns Consulting
- Phone: 678-902-4622
- Email: contact@lightedlanterns.com
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
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Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Jarvis T. Gray returns to the Excellence in Healthcare podcast with an impactful solo episode focused on challenging the most persistent myths in healthcare leadership. Jarvis dives deep into the misconceptions that keep healthcare teams and organizations from investing in real, lasting leadership development.
Key Points Discussed:
1. Myth #1: Leaders Are Born, Not Made
- Jarvis debunks the idea that leadership is a birthright, explaining that while some people may have traits that make leadership easier, anyone can build strong leadership skills through deliberate practice and growth.
- He shares inspiring stories, including that of Camille, a respiratory therapist who went from doubting her leadership potential to mentoring others, all by embracing development and the right encouragement.
2. Myth #2: Leadership Training Is Too Soft
- Countering the claim that leadership development is all talk and no action, Jarvis makes a strong case that “soft skills equal hard results.”
- Communication, empathy, and trust are identified as essentials that prevent the most common breakdowns in healthcare—outweighing pure technical skills in terms of impact on culture and results.
- A real-world example from an emergency department highlights how addressing human dynamics, not just processes, led to meaningful improvements.
3. Myth #3: Leadership Training Doesn’t Work
- Jarvis explains the difference between ineffective, one-off workshops and ongoing, embedded leadership development programs.
- He shares a case study where a healthcare organization's investment in sustained development led to a 30% boost in engagement, 22% drop in turnover, and over $1 million in retention ROI.
Actionable Takeaways:
- Challenge the leadership myths present in your team or organization.
- Take one small step this week—whether that's signing up for training, starting a feedback conversation, or mentoring a colleague.
- Spark conversations about leadership myths in your next team huddle by sharing this episode.
Connect & Share
- Jarvis invites listeners to connect and share their stories on LinkedIn.
- This episode isn’t just about debunking leadership myths—it's about starting a movement focused on courage, clarity, and purpose in healthcare leadership.
Join the movement. Lead with excellence.
Subscribe, share, and let’s raise the standard together.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Marion Spears Karr (Managing Partner & Founder, Inflow Executives)
Episode Summary
On this episode of Excellence in Healthcare, Jarvis Gray sits down with leadership expert Marion Spears Karr to discuss the evolving landscape of healthcare leadership, the importance of authentic leadership, and the critical trends shaping the industry today. Marion shares his journey into healthcare executive search and leadership development, dives into the transformative power of failure, and explains how staying present and leading “with your brain, body, and heart” can make all the difference.
Key Topics & Takeaways
- Marion’s Leadership Mindset:
Inspired by Michael Maccabee’s philosophy, Marion emphasizes that true leadership comes from our knowledge (brain), physical presence (body), and intentions (heart). Being present and leading with purpose are at the core of his daily practice. - Career Journey:
Marion fell into healthcare recruiting by serendipity, learning the industry deeply to distinguish himself. His wife’s nursing career gave him an early perspective on the wealth of opportunities in healthcare, and he quickly shifted to leadership and executive work, founding multiple firms—including his current company, Inflow Executives. - Top Healthcare Trends for Leaders:
- AI in Healthcare: Leaders must stay informed on the growing impact of AI, even if not technical experts.
- Hospital-at-Home: The shift of care from hospitals to homes and ambulatory centers is accelerating.
- Consumer-Centric Care: Healthcare organizations must understand and attract patients as consumers, a crucial shift for future success.
- The Value of Failure in Leadership:
Marion shares that his “superpower is failure,” having learned the most from ventures and experiments that didn’t work out. For leaders, embracing and learning from failure is essential for long-term growth. - Biggest Challenge & Opportunity in Healthcare:
Workforce shortages are both the biggest threat and opportunity. Marion champions proactive engagement—building the healthcare pipeline with early education and community involvement to “grow your own workforce.” - Advice for Healthcare Leaders:
- Don’t let fear of failure prevent bold decisions.
- Stay focused on continuous learning and purposeful growth.
- Be authentically yourself—Marion’s own career pivoted when he ignored advice to play it safe.
- "Do the next right thing" after every challenge or setback.
- Looking Ahead:
Marion is excited to continue growing Inflow Executives, finalize his book on leadership, and see his Authentic Gratitude Communication Framework adopted and studied by more organizations.
Connect with Marion Spears Karr
- LinkedIn: Marion Spears Karr
- Email: mskarr@inflowexecutives.com
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Denika Moore, CEO of Mothers With Attitude, LLC
Summary:
In this candid and inspiring episode, host Jarvis T. Gray welcomes Denika Moore, founder of Mothers With Attitude (MWA), a unique organization dedicated to supporting families—especially those impacted by addiction, incarceration, and health inequities. Denika opens up about her personal journey from addiction and family loss to becoming a champion for maternal health and reentry support, particularly in Black and Brown communities.
Key Discussion Points:
- Denika’s Origin Story:
- How her own struggles and experiences in addiction, loss, and recovery inspired her to launch Mother With Attitude, LLC.
- The importance of lived experience in connecting with and advocating for her clients.
- Values and Mission:
- Integrity, empowerment, respect, and holistic, judgment-free care.
- A deep commitment to meeting clients where they are and supporting both individuals and families through pregnancy, addiction, and reentry.
- Business Strategy & Goals:
- Desire to reach more Black and Brown communities and bridge resource gaps in places that lack access to holistic maternal and family support.
- Building a sustainable model by leveraging both non-profit grants and for-profit Medicaid billing, as well as establishing strategic partnerships and sponsorships.
- Overcoming Barriers:
- Navigating challenges of competition with larger organizations that have shifted focus away from personal mission to profits.
- Creative grassroots approaches to obtaining resources, such as securing donations from retailers and leveraging grant support for clients.
- Marketing Insights from Jarvis:
- The power of marketing a movement, a lifestyle, and a transformation—identifying which resonates most with Denika’s mission.
- Finding a clear market-dominating position by articulating the unique problems MWA solves for specific communities.
- Building a client ecosystem and pursuing aggressive sponsorship goals.
- Actionable Advice:
- Tips for building strategic partnerships, setting up a CRM, leveraging drip campaigns, and structuring both grant and sponsorship outreach.
- Being clear on client avatars (who is served, how, and by whom the services are funded).
- Developing packages that clearly communicate the distinct value MWA brings.
- Personal Reflections:
- Denika’s courage and passion for helping others, especially mothers facing adversity.
- The importance of building community, teaching next generations, and prioritizing impact over profit.
Connect with Denika Moore & Mothers With Attitude:
- Doula & peer mentorship services for justice-involved families and those impacted by addiction.
- For partnerships, support, or service inquiries, reach out via community networks or look for MWA in maternal health directories.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Cie Armstead, Founder of Owlservations, DEI Expert
Episode Overview
In this inspiring episode, Jarvis T. Gray sits down with Dr. Cie Armstead, a passionate advocate for diversity, equity, and inclusion (DEI) in healthcare leadership. Dr. Cie shares her personal leadership philosophies, her unique career journey, and offers practical insights on how healthcare leaders can navigate the evolving landscape with authenticity and resilience.
Key Topics & Takeaways
1. Leadership Mindset & Favorite Quote
- Dr. Cie's Core Value: Actively seek out, see, and amplify the positive—even in challenging conditions.
- Favorite Leadership Quote: From Michelle Obama’s The Light We Carry:
- “Go forth with a spoonful of fear and return with a wagon full of competence. I stay comfortably afraid.”
2. Career Journey & Passion
- She previously held executive DEI roles at the American College of Surgeons and the American College of Healthcare Executives, and spent 24 years with the American Bar Association.
- Her career has been devoted to building and leading diversity initiatives from the ground up.
3. DEI in Healthcare: Trends & Challenges
- Diversity is a permanent part of healthcare—it's not just a trend.
- A key trend today: separating genuine DEI champions from those who only gave lip service, especially with changing political climates.
- Healthcare leaders must be steadfast in their commitment to inclusion, equity, and diversity, regardless of external pressures.
4. Personal Leadership Lessons
- Dr. Cie overcame personal doubts about her accent and background, learning to embrace her identity as a leader.
- Self-reflection and authentic self-acceptance are vital parts of effective leadership.
5. Biggest Challenge & Opportunity in Healthcare
- The workforce: nurturing psychologically safe, inclusive environments so everyone can deliver their best.
- The opportunity lies in leadership creating these healthy workplace cultures, especially after gaining new skills through challenges like COVID-19.
6. Looking Ahead
- Dr. C is excited to pursue international travel (Dubai, Ghana, Australia), including a solo trip, and celebrates both big and small achievements regularly.
7. Special Project
- Owlservations is launching a new research study on how professionals of color are navigating 2025. Participation is open for virtual focus groups and an online survey.
Connect with Dr. C. Armstead
- Website: Owlservations LLC
- Participate in the 2025 Professionals of Color research study via the website.
Final Thoughts:
Dr. Cie reminds us that leadership is ultimately about influence and integrity—staying true to core values, championing others, and striving for inclusivity even when it’s tough. Her optimism and faith light the way for healthcare leaders
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Hosts: Jarvis T. Gray, Vella Catania
Guest: Vella Catania (she/her), Founder of Love Vella Ayurveda Healing with Heart
Episode Overview
In this insightful episode, hosts Jarvis T. Gray and Vella Catania delve into the intersection of healthcare excellence and entrepreneurship through the lens of Ayurveda. Vella shares her deeply personal journey from schoolteacher to holistic healer, describing how a life-altering injury led her to Ayurveda and ultimately inspired her to start her own business. This episode is packed with practical advice for wellness entrepreneurs and healthcare leaders looking to diversify their approach and make a deeper impact.
Key Topics Covered
- Vella’s Journey Into Ayurveda:
Vella discusses her upbringing in Buffalo, her career as a teacher, and a traumatic injury that pushed her to seek holistic healing. Her powerful experience with Panchakarma and Vedic yoga became the catalyst for launching her practice. - Ayurveda as a Healing Modality:
Vella explains the depth and ancient wisdom behind Ayurveda, emphasizing that it's not a fad but a way of life. She shares how Ayurveda can help with chronic pain, anxiety, depression, and overall well-being. - Services & Unique Offerings:
Learn about Vella’s approach, which includes personalized Ayurvedic consultations, seasonal cleanses, rejuvenative body therapies (like Shirodhara and Marma point therapy), culinary workshops (famous for her healing khichdi!), and intimate half-day retreats in her Buffalo-based ashram. - Core Personal Values:
Vella highlights the importance of integrity, deep connection, privacy, vulnerability, authenticity, and relationship-building in her healing practice. - Business Coaching Conversation:
Jarvis and Vella shift gears to discuss business strategy, including the challenges of doing everything alone, the importance of building a team, branding consistency, and setting quarterly revenue and operational goals. - Sales & Marketing for Wellness Entrepreneurs:
The hosts explore effective lead generation, the importance of community events and networking, and the value of both local and online marketing.
Actionable Takeaways
- Prioritize Connection: Healing and transformative work thrive in safe, private, and deeply connected environments.
- Quarterly Goal Setting is Key: Especially for small business owners, focus on realistic, 12-week goals rather than year-long projections.
- Focus on Sales & Marketing: For new businesses, spend 80% of your energy on finding, serving, and keeping clients.
- Event Marketing Works: Regular attendance at networking and community events is crucial for growth, especially at a local level.
- Know Your Ideal Client: Spend time building customer avatars to target your offerings and marketing more effectively.
Let's Connect:
- Vella Catania: Love Vella Ayurveda Healing with Heart
- Jarvis T. Gray: Excellence In Healthcare Podcas
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Episode Overview
In this special live edition of the Excellence in Healthcare podcast, host Jarvis T. Gray brings together healthcare leaders, including private practice owner Tracy (Shades of Resilience Counseling) and nurse/leader Soulara, for an engaging discussion on who truly benefits when healthcare leaders “level up” in mindset, behavior, and presence. The conversation highlights the ripple effects of leadership growth—from the patient experience to team dynamics and broader community impact.
Key Discussion Points
- Starting with the Patient Experience
- Jarvis sets the stage by asking how advanced leadership tangibly improves the experience for patients and their families. Discussion centers on how better leadership leads to improved quality, safety, communication, and trust.
- Tracy emphasizes that clients “show up different” when they trust the quality and safety of their care.
- Trickle-Down Leadership Impact
- Leadership growth impacts the entire care team. Improved processes and environments stem from leaders who set clear expectations and foster psychological safety.
- Building Team Culture
- Jarvis underscores that growth in leadership is more than managing tasks—it’s about creating an environment of psychological safety and resilience.
- Guests discuss the importance of accountability and emotional intelligence, sharing personal experiences from the front lines.
- Community Engagement & Advocacy
- Leadership growth isn’t limited to internal operations—it extends to the community. Tracy shares her efforts in legislative advocacy to increase care access, while Solar highlights public health and wellness workshops.
- Actionable Reflection & Call to Action
- Throughout the episode, Jarvis poses reflection questions for listeners:
- Where are your leadership strengths visible in patient or team outcomes?
- How can you connect your organizational leadership growth to community-facing initiatives?
- The episode closes with a powerful invitation for listeners to commit to a tangible leadership growth action for the coming week.
- Throughout the episode, Jarvis poses reflection questions for listeners:
Memorable Quotes
- “When leaders grow, leaders also build better systems, better businesses.” — Jarvis T. Gray
- “Staff will go over and above with quality of service. That’s the feeling we want.” — Tracy
- “The time that we become stagnant is when we die. When things die.” — Solar
- “Your growth is really a gift to others.” — Jarvis T. Gray
Connect & Participate
- Engage with Jarvis and the Excellence in Healthcare community during future live episodes.
- Share your leadership insights or responses to reflection questions via LinkedIn or the podcast community spaces.
Closing Thoughts
Leadership growth in healthcare isn’t just an individual pursuit—it cultivates better outcomes for patients, improves team culture, and enhances community well-being. “Keep growing, keep giving, and keep leading with courage, clarity and purpose.”
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray
Guest: Alvin (Joe) D'Angelo
Introduction
- Jarvis welcomes listeners and introduces Joe D’Angelo, a seasoned healthcare leader and published author.
- Joe kicks off the episode by sharing his two guiding leadership quotes:
- “Everything is hard, so choose your hard.”
- John Maxwell: “Leadership is influence, nothing more, nothing less.”
Joe D’Angelo’s Journey
- Joe discusses his book, From Wishing to Winning: 21 Approaches for Unleashing Long-Lasting Success, sharing that it was inspired by meaningful lessons and the desire to help others, not just executives.
- He describes his path into healthcare, initially exploring physical therapy before pivoting to administration, inspired by his experiences growing up in rural South Carolina with limited access to quality care.
Trends and Challenges in Healthcare
- Joe identifies artificial intelligence (AI) as a major trend and potential game-changer in the industry, especially regarding its application in diagnostics, hospital safety, and patient care.
- The conversation highlights how AI is already being implemented at Johns Hopkins (e.g., radiology and weapons detection) and the importance of addressing bias in these technologies.
Navigating Professional Challenges
- Joe shares a pivotal career moment struggling for direction early on, which led him to seek out mentors and learn from diverse leaders. He emphasizes the importance of mentorship for both early and mid-career professionals.
- Both Jarvis and Joe note the influence of Kevin Sowers, among others, on their leadership styles and career paths.
Influential Figures and Lessons Learned
- Joe cites his parents, local faith leaders, and iconic healthcare executives as key influences.
- His most enduring lesson: “Nothing’s given to you. Everything is earned.”
- Perseverance and keeping a level head during challenges are highlighted as core leadership traits.
Leadership Advice & Inspiration
- Joe draws inspiration from previous generations who did more with less and strives to empower his teams through autonomy and trust.
- Top career advice: “Never put your career in someone else’s hands”—ultimately, you are responsible for your path.
Recommended Reading
- Joe recommends:
- 21 Irrefutable Laws of Leadership by John Maxwell
- How to Win Friends and Influence People by Dale Carnegie
- Can’t Hurt Me by David Goggins
Looking Ahead
- Joe is excited for continued collaboration at Johns Hopkins, focusing on patient safety, employee engagement, and strategic growth.
- Celebrating wins with his teams is a priority, giving recognition to those making tangible impacts.
Connect with Joe D'Angelo
- LinkedIn: Alvin (Joe) D'Angelo
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dana Smith, Founder of Earth and Ether Holistic Coaching
Episode Highlights
1. Meet Dana Smith – A Journey in Nursing and Holistic Coaching
Dana shares her diverse experience in healthcare, from ER and cardiac surgery nursing to working in aesthetics, pain clinics, and her journey as a military spouse. Through both personal and professional challenges, she found her calling in holistic nurse coaching, blending science, research, and ancient healing modalities.
2. Building a Unique Business: Earth and Ether Holistic Coaching
Dana explains the services she offers, with a firm grounding in evidence-based practice alongside holistic and energetic healing. She describes her coaching style as a fusion of “wicked nerd science” and “woo woo,” focusing on one-on-one coaching packages (3, 6, or 12 months) tailored to individual client needs, with a strong emphasis on nutrition, wellness, and personal connection.
3. Values at the Core of the Business
Dana opens up about her personal experiences as both a nurse and a patient—navigating preeclampsia and genetic cancer risks. These experiences cemented her commitment to:
- Connection: Deeply seeing and hearing clients, combating society’s “loneliness epidemic.”
- Support: Non-judgmental, personalized care.
- Empowerment: Helping clients recognize and nurture their own strengths and resilience.
4. Business Coaching Strategies with Jarvis T. Gray
Jarvis offers actionable strategies tailored to Dana’s stage of business growth:
- Create a Customer Avatar: Define the ideal client’s demographics, challenges, and goals to better target services and messaging.
- Craft a Market Dominating Position: Develop a concise introduction (one or two sentences) that quickly conveys the unique value and results Dana delivers.
- Define Offers and Wins: Clarify the “quick wins” Dana’s packages deliver within the first months, and consider “risk reversal” strategies (like money-back guarantees) to lower client commitment anxiety.
- Network with Intention: Use the “Five Question Method” when networking to guide conversations and set measurable networking goals.
- Financial Savvy: Keep close tabs on business finances by regularly reviewing profit & loss statements, even in the early stages.
5. Looking Ahead and Staying Connected
Dana reflects on the strategies she plans to implement, especially around defining her client avatar and intentional networking. She expresses gratitude and enthusiasm for the practical advice and the supportive tone of the conversation.
Connect with Dana Smith & Earth and Ether Holistic Coaching
- Instagram: earth_ether.holism
- Alignable: Earth and Ether Holistic Coaching
- Email: danasmithnursecoach@gmail.com
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray
Guest: Dr. Stephanie Hanna (she/her)
Company: Wilson and Wilbur
Episode Overview
In this thought-provoking episode, Jarvis T. Gray sits down with Dr. Stephanie Hanna, a healthcare consultant, entrepreneur, and researcher passionate about health promotion, disease prevention, and bridging the gap between research and clinical practice. As the founder of Wilson and Wilbur, Dr. Hanna brings deep insight into healthcare innovation, technology adoption, and the importance of leadership mindsets.
Together, they explore the challenges and opportunities facing modern healthcare leaders, emphasizing the need for collaboration, empathy, and continuous personal and professional growth.
Key Topics Covered
1. Leadership Mindset
- Dr. Hanna’s guiding quote from Martin Luther King, Jr.: "Our lives begin to end the day we become silent about things that matter."
- The importance of speaking up about health equity and impactful issues in healthcare.
2. Dr. Hanna’s Journey
- From nutrition sciences and dietetics to entrepreneurship and public health research.
- Creating a healthy meal delivery business to address food access for vulnerable populations.
- The drive to bridge the research-practice gap in healthcare through consulting and placing experts where they’re most needed.
3. Entrepreneurship in Healthcare
- The feedback loop between evidence-based research and practical implementation.
- Overcoming imposter syndrome and the importance of confidence in subject-matter experts.
4. Healthcare Technology Trends
- The potential and limits of AI and tech integration, particularly among elderly patients.
- “Digital divide” and the importance of inclusive access to virtual care.
5. Overcoming Challenges & Building Resilience
- Personal stories about driving change and finding the right organizational fit (“find your tribe”).
- The need for organizations to value innovation and employee ideas to stay competitive and resilient.
6. The Biggest Challenges and Opportunities for Leaders Today
- Workforce wellness: Retention, mental health, and avoiding burnout for healthcare providers.
- Leveraging frontline staff insights for sustainable innovation.
- Empowering internal entrepreneurship within healthcare organizations.
7. Reflections & Rapid Fire Insights
- Empathy as a driving force in leadership.
- Learning from both good and bad leaders.
- No major regrets—every challenge contributed to growth.
- Recommended Reading: The Five Regrets of the Dying by Bronnie Ware.
8. Looking Ahead
- Dr. Hanna’s excitement for accelerating healthcare innovation in Canada and strengthening local value chains through rapid and thoughtful execution.
Connect with Dr. Stephanie Hannah
- LinkedIn: Stephanie Hanna
- Company Website
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray
Episode Overview: In this insightful episode, host Jarvis T. Gray dives deep into the critical theme of growth in healthcare leadership. Jarvis breaks down why continuous growth is not just a personal journey but a fundamental part of leading dynamic, high-performing healthcare teams. The episode unpacks the risks of "coasting," the personal work required for true leadership, and the ripple effect a growth mindset can have throughout an entire organization.
Key Takeaways
- You’re Either Growing or Coasting:
Growth is essential for leaders—standing still is not an option in today’s rapidly evolving healthcare landscape. - Personal Growth Comes First:
True leadership begins with personal development. Jarvis shares about the burnout and struggle that arose when he accepted a leadership role before developing the necessary emotional intelligence and self-awareness. - Self-Leadership is Critical:
Emotional intelligence, self-reflection, and addressing personal blind spots are all key to being an effective leader. Leading others well starts with leading yourself well. - Growth is Contagious:
Teams mirror their leaders. When a leader commits to growth—open to feedback, learning from mistakes—it creates a safe and inspiring environment for everyone. - Culture Shift Begins with One Leader:
Simple practices like weekly leadership reflections can transform organizational culture, normalizing growth and learning on a team level. - Growth Builds Trust and Influence:
Your team wants to know you’re still learning. When they see you model vulnerability and growth, they feel empowered to do the same. - Opportunity Meets Preparation:
New roles and big projects don’t wait for you to be ready—growth positions you to step into those opportunities with confidence. - Purpose Aligns with Action:
Don’t wait for the perfect moment or title. Start growing now so you’re ready when the next opportunity arrives.
Reflection & Challenge
- Personal Reflection: What’s one area in your personal or leadership life that needs your attention and growth today?
- Weekly Challenge: Choose a specific leadership area to focus your growth this week—emotional intelligence, feedback, wellness, or presence with your team. Practice, reflect, and share your commitment with someone for accountability.
Action Steps
- Commit to one area of growth this week—personally or professionally.
- Practice and reflect consistently.
- Share your growth journey with your team to spark a culture shift.
- Spread the word: Share the episode with a colleague or bring growth into your next meeting.
Connect
If this episode resonated with you, don’t forget to share it, start a conversation about growth in your organization, and make personal and team development the norm in healthcare—not the exception!
Stay tuned for more episodes, and remember: Keep leading with courage, clarity, and purpose.
Subscribe & Follow:
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Kickstarting Season 2, host Jarvis T. Gray dives deep into the essentials of leadership development in healthcare. Drawing on personal experience and real-world examples, Jarvis highlights why intentional leadership is foundational to high-quality care, resilient teams, and sustainable organizational success.
Key Topics & Takeaways
- Leadership Is Influence, Not Authority:
Jarvis shares how true leadership is about inspiring and influencing others, not simply holding a title or position. - Why Leadership Development Is Non-Negotiable:
It’s a strategic imperative—not just a checkbox for HR. Investing in leadership directly impacts patient outcomes, team engagement, and overall culture. - Common Pitfalls in Healthcare Leadership:
Many organizations promote great clinicians or operators without giving them the support to actually lead, leading to burnout, morale issues, and toxic culture. - Strategies for Effective Leadership Development:
- Mindset Shift: Leadership is a choice, not a title. Self-awareness is key—tools like CliftonStrengths, DISC, and EQI aren’t just assessments, but tools for personal growth.
- Proven Models: Frameworks like Lean, Rapid Improvement Events, and strengths-based coaching help anchor leadership behaviors in daily practice.
- Measuring Progress: Use feedback mechanisms—like 360 reviews and culture surveys—not just to track knowledge but real behavior change.
- Embedding Leadership in Organizational DNA:
- Starts at the Top: Senior leaders must model learning and vulnerability.
- Normalize Everyday Learning: Make reflection and feedback regular habits using tools like team huddles, rounds, and learning minutes.
- Celebrate Growth: Highlight leadership wins at all levels and tell those stories to reinforce a positive culture.
- Personal Call to Action:
Jarvis encourages listeners to pick one leadership behavior to grow this week and commit to it, reflecting on their own journey and inviting a colleague to join.
Reflection Questions
- Is leadership development in your organization treated as mission-critical or just a side project?
- Are you actively growing as a leader, or coasting on past learning?
- What’s one leadership improvement you’ve made recently?
- How can you support leadership growth in your team this week?
Memorable Quotes
- “When you build better leaders, you build a better organization. Period.”
- “Leadership development isn’t a luxury… it’s a strategic imperative.”
- “Growth doesn’t happen by accident. It happens on purpose.”
Join the Conversation
Jarvis invites you to:
- Reflect on your leadership journey.
- Share this episode with your team.
- Connect on LinkedIn to continue the discussion.
- Spark a conversation about leadership growth at your next team meeting.
Thank you for tuning into the Excellence In Healthcare podcast! Stay encouraged, keep growing, and lead wit
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
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Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Danielle Nicole, Founder of Tiny Heart Team Member, Inc.
Episode Summary: In this insightful episode of Excellence in Healthcare, host Jarvis T. Gray sits down with Danielle Nicole, the founder of Tiny Heart Team Member, Inc., a nonprofit organization dedicated to supporting women facing pregnancy and infant loss. They delve into the challenges and triumphs of running a healthcare-based nonprofit, Danielle's personal journey, and her mission to empower women through education, support, and advocacy.
Key Discussion Points:
- Introduction to Tiny Heart Team Member, Inc.:
- Danielle shares her personal story of pregnancy loss and the motivation behind founding the nonprofit.
- Tiny Heart's mission: Decreasing the negative impact of pregnancy and infant loss through education and support.
- Services Offered by Tiny Heart:
- A wide array of support programs for women, including virtual support groups, care packages, and education on topics like safe sleep and breastfeeding.
- The importance of community and peer support, especially during times of grief and recovery.
- Challenges Faced:
- Cybersecurity issues with their online support groups.
- Engaging participants and reaching women who are hesitant to openly discuss their grief.
- Financial challenges and the importance of building sustainable sponsorships and donations.
- Impact and Vision:
- Success stories from community members finding healing and empowerment through Tiny Heart’s services.
- Expanding the reach and presence of the organization beyond loss to support all stages of pregnancy.
- Future Plans and Growth Strategies:
- Pursuing celebrity partnerships and sponsorships to elevate the organization's visibility and impact.
- Danielle's commitment to expanding the organization’s services and reach.
Contact Information:
- Instagram, Facebook, YouTube: Tiny Hearts Remember Inc.
- Website: www.tinyheartsrememberinc.org
- Email: admin@tinyheartsrememberinc.org
Call to Action: Listeners are encouraged to connect with Tiny Heart Team Member, Inc. through their social media platforms or website to learn more or get involved. Danielle’s dedication to the cause and her organization's services are vital resources for anyone impacted by pregnancy and infant loss.
Closing Notes: Join Jarvis and Danielle Nicole on this heartfelt journey of empowerment and advocacy, and stay tuned for more impactful stories and strategies on Excellence in Healthcare.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Jennifer Bonds King, Healthcare Administrator and Founder of The Enlightenment Group
Episode Overview: In this enriching episode of the Excellence in Healthcare podcast, Jarvis welcomes an inspiring leader in healthcare, Jennifer Bonds King. As a seasoned healthcare administrator and the founder of The Enlightenment Group, Jennifer shares her impressive journey dedicated to fostering health equity. The episode delves deeply into her career, leadership insights, challenges in healthcare, and strategies for creating an environment that prioritizes quality care and well-being for all.
Key Topics Discussed:
- Jennifer's Background and Journey
- Over 15 years as a healthcare administrator with a focus on the quadruple aim
- Current role leading a national program for neurological disorders.
- Launching The Enlightenment Group, focusing on leadership coaching for health equity.
- Leadership Excellence
- The concept of healing-centered leadership and being self-aware.
- Importance of leaders understanding their own and their team's personal challenges.
- Addressing Burnout in Healthcare
- Strategies to combat burnout by creating supportive, flexible work environments.
- Importance of leaders modeling effective burnout mitigation practices.
- Healthcare Excellence Defined
- Jennifer's view of healthcare excellence as providing everyone with the opportunity to be their best, emphasizing access to quality healthcare.
- Strategies for Empowering Healthcare Teams
- Encouraging healthcare professionals to reconnect with their personal "why" for entering healthcare.
- Using coaching techniques to maintain focus and manage stress in challenging times.
Final Thoughts: Jennifer emphasizes the significance of understanding personal and team dynamics to foster leadership excellence in healthcare. Her remarkable journey highlights the need for genuine, purpose-driven work and constant self-improvement to achieve healthcare excellence.
Contact Information:
- Connect with Jennifer Bonds King on LinkedIn or visit her website at jenniferbondsking.com
- Connect with Jarvis T. Gray on LinkedIn
Tune into this episode for a wealth of wisdom on leadership in healthcare, insights on managing burnout, and strategies to empower healthcare teams towards achieving excellence. Don't miss it!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guests: Lloyd Sirmons, Southeastern Telehealth Resource Center & Georgia Rural Health Association
Episode Overview: Dive into this enriching episode of the Excellence in Healthcare podcast as Jarvis T. Gray collaborates with esteemed past guests Lloyd Sirmons for an enlightening discussion on advancing rural healthcare through resilient leadership and strategic innovations. This episode offers a deep dive into rural healthcare challenges, strategies for developing resilient healthcare teams, and the emphasis on strengths-based leadership models for outstanding service delivery.
Key Topics Discussed:
- Introduction of Guests and Purpose
- Lloyd Sermons' roles in the Georgia Rural Health Association and Southeastern Telehealth Resource Center.
- The significance of educational initiatives for rural healthcare leadership.
- Resilience in Leadership
- Definition and importance of resilience in maintaining high-quality care.
- Strategies for fostering resilience through empowerment, support, and training.
- Current Challenges in Rural Healthcare
- Discussions on limited resources, high turnover rates, and the necessity to balance innovation with tight budgets.
- Insights from healthcare leaders on navigating stressors associated with policy and financial changes.
- Strategies for Building Resilient Teams
- Emphasis on performance management systems, community engagement, and communication platforms.
- The role of continuous learning and development in empowering healthcare staff.
- Leveraging Strengths-Based Leadership
- Introduction to strengths-based leadership and its benefits for team synergy and innovation.
- Steps to implementing strengths-based leadership for more effective organizational culture.
- Final Thoughts and Call to Action
- Encouragement to commit to practical strategies over the next 90 days to improve resilience and performance.
- Invitation to engage with the Georgia Rural Health Association for ongoing learning opportunities and support.
Final Thoughts: Jarvis wraps up the episode by highlighting the urgent necessity to embrace resilient leadership practices within rural healthcare teams. The continuous pursuit of innovative strategies and strengths-based leadership are identified as pivotal for sustaining high-quality patient care and staff satisfaction.
Contact Information:
- Connect with Lloyd Sirmons on LinkedIn
- Connect with Jarvis Gray on LinkedIn
Join us for this compelling episode as we explore resilient leadership strategies, innovative tools, and strengths-based practices integral to advancing excellence in rural healthcare. Be sure not to miss it!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Episode Overview: Join host Jarvis Gray on the latest episode of the Excellence in Healthcare podcast as he reflects on the transformative journey of season one and charts an exciting course for season two. With a new focus on leadership excellence and a fresh segment on business coaching for small healthcare entrepreneurs, this episode lays the groundwork for an inspiring new season filled with engaging conversations, strategic insights, and innovative ideas designed to elevate healthcare leadership and entrepreneurship.
Key Topics Discussed:
- Reflections on Season One
- An overview of the core topics from "Mastering Healthcare Excellence."
- Transformative strategies for operational and patient-centered excellence.
- Emphasis on data-driven decision-making and leadership development.
- Introduction to Season Two
- A focus on achieving leadership excellence in healthcare.
- Exploring leadership as a lifestyle centered on passion, dedication, and growth.
- Leadership Excellence in Healthcare
- Traits distinguishing good leaders from great ones.
- Topics include visionary leadership, emotional intelligence, decision-making, and crisis management.
- New Segment on Business Coaching
- Focus on small healthcare business owners.
- Providing actionable insights and advice for entrepreneurs in healthcare.
- Importance of Leadership Excellence
- The role of leadership in shaping resilient and adaptive healthcare organizations.
- Empowering teams for innovation and enhanced patient care.
Final Thoughts: Jarvis leaves listeners with a powerful reminder of the essential nature of leadership excellence in healthcare. It's not just about operational success, but about pioneering change and fostering environments where every team member can thrive. This season promises to ignite that spark of innovation and leadership within every listener.
Contact Information:
- Connect with Jarvis Gray on LinkedIn
Whether you're a healthcare leader or an aspiring entrepreneur in the healthcare field, this episode is a must-listen for insights into leading with purpose and striving for excellence. Don't miss out on the journey to transform healthcare leadership together!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jesse Smith, VP @ Performance Health Partners
Guest: Jarvis T. Gray, The Quality Coaching Co.
In this episode of the Excellence in Healthcare podcast, Jarvis shares a recently recorded webinar that he conducted in partnership with Performance Health Partners, and Jesse Smith. Together, they delve into the transformative topic of shifting from reactive to proactive risk management in healthcare using the powerful tool of Failure Modes and Effects Analysis (FMEA). This conversation is rich with practical advice, innovative strategies, and leadership insights critical for healthcare organizations aiming to achieve exceptional safety and quality performance.
Key Topics Discussed:
- Understanding Risk Management Paths
- The distinction between reactive and proactive risk management strategies.
- The role of Root Cause Analysis (RCA) in reactive management and its limitations.
- Emphasizing proactive strategies to anticipate and mitigate potential risks.
- The Power of FMEA in Healthcare
- Introduction to FMEA as a tool for high reliability organizations.
- Steps for conducting an FMEA and integrating it with organizational processes.
- Benefits of a Proactive Approach
- How early risk identification can result in significant cost savings.
- The enhancement of decision-making and organizational reputation.
- Engaging the Healthcare Team
- The importance of cross-disciplinary teams in the FMEA process.
- Tips for fostering team collaboration and leveraging diverse perspectives.
- Action-Oriented Risk Mitigation
- Developing and implementing targeted actions to tackle prioritized risks.
- Sustaining improvements through ongoing monitoring and engagement.
- Practical Application and Extended Use
- Examples of FMEA application in medication safety, patient fall reduction, and more.
- Extendable use of FMEA across non-clinical areas for overall organizational reliability.
Final Thoughts: Jarvis underscores the crucial shift from problem-reaction to problem-prevention, advocating for a proactive risk management mindset as a core component of healthcare excellence. This episode is a clarion call for healthcare leaders to harness the full potential of FMEA to create safer and more efficient healthcare delivery systems.
Contact Information:
- Connect with Jarvis T. Gray on LinkedIn
- Connect with Jesse Smith on LinkedIn
Be sure to tune into this episode for a comprehensive guide on leveraging FMEA for proactive risk management, and to gain insights into achieving high reliability and excellence in healthcare organizations. Don't miss it!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Dalita Davis-Whitmore, AVP of Nursing, UF Health Jacksonville
Dive into this inspiring episode of the Excellence in Healthcare podcast, where Jarvis T. Gray engages in a riveting conversation with Dr. Dalita Davis-Whitmore, Associate Vice President of Nursing at UF Health Jacksonville. Dr. Dalita shares her captivating journey from an aspiring physician to a distinguished nursing leader who emphasizes the power of persistence and the impact of strong mentorship. Throughout the episode, gain insights into the essence of nursing excellence, leadership, challenges, and strategic solutions in healthcare.
Key Topics Discussed:
- Dr. Dalita's Career Journey
- Transition from aspiring pediatrician to a nursing career influenced by personal circumstances.
- Rising through nursing roles by setting and achieving successive goals.
- Impact of challenges and motivations that fueled her leadership ascent.
- Leadership Insights
- The importance of understanding one's 'why' in leadership roles.
- Driving excellence through competence, learning, and overcoming rejection.
- Challenges and Strategies
- Highlighting the importance of employee engagement to enhance patient care quality.
- Drawing parallels between employee and patient experience for successful healthcare outcomes.
- Personal Growth and Fitness Journey
- Paralleling dedication from competitive bodybuilding to nursing leadership achievements.
- Building discipline, resilience, and dealing with rejection.
- Pursuit of Healthcare Excellence
- Dr. Dalita's definition emphasizes empowering others to achieve their full potential.
- Sharing knowledge and mentoring as instrumental in her leadership philosophy.
Dr. Dalita stresses the vital role of focusing on employee engagement to drive overall excellence in patient care. Her journey showcases the blend of determination, resilience, and impactful mentoring needed to rise above challenges.
Contact Information:
• Connect with Dr. Dalita Davis-Whitmore on LinkedIn
• Connect with Jarvis T. Gray on LinkedIn
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Carla Washington, VP of Operations for Vivent Health
Join us for a captivating episode of the Excellence in Healthcare podcast as Jarvis welcomes Carla Washington, a remarkable leader in community health. As the VP of Operations for Vivent Health in Wisconsin, Carla shares her inspiring journey from a volunteerism presentation in college to becoming a pivotal advocate in the fight against HIV. This episode delves into community healthcare leadership, the unique challenges of serving the HIV population, and strategic insights to foster healthcare excellence.
Key Topics Discussed:
- Carla's Background and Journey:
- Introduction to nonprofit and healthcare sectors.
- The progression into healthcare operations with a head for business and a heart for nonprofit work.
- The impact of diverse roles across research, public health, and hospital settings.
- Pathways into Community Healthcare:
- Exploring non-traditional career paths and the importance of degrees in business.
- Identifying opportunities in federally qualified health centers (FQHCs).
- The value of Lean and Six Sigma for broadening healthcare roles.
- Challenges and Strategies:
- Addressing challenges in reaching hard-to-reach populations.
- The importance of marketing and community engagement.
- Developing organizational strategies and standardization efforts.
- Excellence in Healthcare:
- Defining healthcare excellence by aligning mission and patient experience.
- Recognizing the role of empathy, partnership, and the patient journey.
- Encouraging quality care through a holistic approach.
- Leadership Insights:
- The evolving journey of leadership.
- Embracing fairness, empathy, and servant leadership in healthcare.
- Valuing team achievements and fostering a supportive environment.
- Future Focus:
- Emphasis on standardization and collaboration.
- Addressing rising numbers in specific patient populations.
- Expanding community awareness of the services offered by Vivent Health.
Final Thoughts: Carla underlines the importance of aligning mission-driven work with patient experience to achieve true healthcare excellence. By continually addressing the complex challenges faced by individuals living with HIV and promoting health equity, she champions a vision where strategic operations and compassionate care coexist.
Contact Information:
- Connect with Carla Washington on LinkedIn
- Connect with Jarvis Gray on LinkedIn
Be sure to tune into this episode for a wealth of insights into community healthcare leadership, operational strategies, and fostering environments that support the holistic treatment of patients. Don't miss it!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Dr. Richard Vazquez, Founder, CEO, and CMO of SafeStart Medical
In this engaging episode of the Excellence in Healthcare podcast, host Jarvis T. Gray sits down with Dr. Richard Vazquez, a seasoned surgeon and innovative entrepreneur at the helm of SafeStart Medical. Together, they explore Dr. Vazquez's journey from a leadership position in surgery to pioneering efforts in preventing "never events" in healthcare. Tune in for an enlightening discussion on leadership, patient safety, entrepreneurship, and the continuous pursuit of excellence in healthcare.
Key Topics Discussed:
- Dr. Vazquez's Background and Journey
- Chicago roots and educational background in medicine and bioengineering.
- Transition from cardiovascular thoracic interest to general surgery.
- Long tenure and leadership roles at Northwestern University's Feinberg School of Medicine.
- Motivations for SafeStart Medical
- Vision of eradicating surgical never events.
- Importance of involving patients as active members of their healthcare team.
- Leadership and Entrepreneurship Insights
- Transition from managing a rock band to leading healthcare teams.
- The entrepreneurial challenge of merging healthcare expertise with business acumen.
- Challenges and Solutions in Healthcare Organizations
- Importance of feedback in entrepreneurship.
- Strategies for overcoming organizational barriers to innovation.
- Planning for Success
- The critical role of perception, value proposition, and stakeholder management.
- Emphasizing continuous quality improvement and high reliability in healthcare.
Final Thoughts: Dr. Vazquez reflects on the importance of planned success and strategic improvements in healthcare processes. He underscores the significance of focusing on patient safety, nurturing collaboration, and fostering a culture of feedback and innovation.
Contact Information:
- Connect with Dr. Richard Vazquez on LinkedIn
- Connect with Jarvis Gray on LinkedIn
Join us for an episode filled with expert insights on achieving operational excellence in healthcare. Discover innovative strategies for enhancing patient safety and experience the inspiring journey of a healthcare leader turned entrepreneur. Don't miss it!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Spence Byrum, CEO of HRS Consulting
Episode Overview: Dive into this enriching episode of the Excellence in Healthcare podcast as Jarvis T. Gray is joined by the inspirational Spence Byrum, CEO of HRS Consulting. Spence shares his distinctive journey from being a Coast Guard pilot to leading transformative healthcare projects, focusing on high reliability and excellence. This episode delves into the world of leadership, challenges in technology adoption, and strategies to revolutionize healthcare environments.
Key Topics Discussed:
- Spence's Background and Journey
- Transition from Coast Guard aviation to healthcare leadership.
- Experience with NATO, U.S. military branches, and several healthcare organizations.
- Leadership Insights
- Emphasis on collaboration as a core component of achieving success.
- Importance of building a cohesive team aligned with organizational visions.
- Challenges and Solutions in Healthcare
- Adoption of technology and its challenges within healthcare systems.
- Stories that illustrate the successful implementation of standardized processes.
- Building High Reliability Organizations
- Importance of a top-down approach in cultivating a culture of accountability.
- Case examples of successful organizational transformation.
- Embracing Change and Using Technology
- Benefits of AI and other modern technologies in enhancing patient care.
- Need for a systemic approach to new technology implementation for full potential.
- Focus on Team Engagement
- Prioritizing investments in human capital to retain experienced healthcare staff.
- The impact of leadership on quality outcomes and employee satisfaction.
Final Thoughts: Spence underscores the importance of investing in people alongside technology for sustained healthcare excellence. He highlights the need for open communication, standardized processes, and embracing technology to improve patient outcomes.
Contact Information:
- Connect with Spence Byrum at HRS Consulting or email at sbyrum@hrsconsults.com
- Connect with Jarvis Gray on LinkedIn or email at jarvis.gray@the-qcc.com
Tune into this powerful episode for insights into high reliability in healthcare, leadership strategies, and the balance between technology and people-centric care models. Don’t miss it!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Melody Mulaik, President of Revenue Cycle Coding Strategies LLC
Episode Overview: Join us for this insightful episode of the Excellence in Healthcare podcast as Jarvis welcomes a special guest, Melody Mulaik , a pioneer in the revenue cycle space. Melody, President of Revenue Cycle Coding Strategies LLC, shares her unique journey from industrial engineering to leading a successful healthcare-focused business. This episode is packed with leadership insights, challenges, practical advice, and strategies for achieving excellence in healthcare.
Key Topics Discussed:
- Melody's Background and Journey
- Industrial engineering background and transition to healthcare.
- Experience at Grady Health System and Metifis Physician Services.
- Founding Revenue Cycle Coding Strategies LLC.
- Leadership Insights
- Importance of hiring the right people and fostering a collaborative environment.
- Leadership principles centered on teamwork, listening, and employee empowerment.
- Challenges and Strategies
- Transition to a virtual work environment during COVID-19.
- Ongoing efforts to maintain employee engagement in a virtual company.
- Introduction of a "Culture Club" and leveraging Microsoft Teams for engagement.
- Focus on Patient Financial Experience
- The significance of timely and accurate billing for positive patient experiences.
- Strategies for improving the patient financial experience across healthcare organizations.
- Process Improvement as a Superpower
- Using industrial engineering principles for process improvement in healthcare.
- Emphasis on flowcharting and understanding the bigger picture to enhance processes.
- Future Planning and Mentorship
- Preparing for changes such as new telemedicine codes.
- Encouraging mentorship and succession planning in healthcare.
Final Thoughts: Melody emphasizes the continuous pursuit of excellence in healthcare, viewing it as a journey. She highlights the importance of striving for excellence despite challenges and the need for collaboration and communication within organizations.
Contact Information:
- Connect with Melody Mulaik on LinkedIn for further insights and potential collaboration. Her email is available through her LinkedIn for direct inquiries.
Be sure to tune into this episode for a wealth of insights into healthcare leadership, revenue cycle strategies, and ways to enhance operational excellence within healthcare organizations. Don't miss it!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Join us for a compelling episode of Excellence in Healthcare, where host Jarvis T. Gray sits down with Brandon Jones, the Associate Vice President of Health Center Capacity Building at the National Association of Community Health Centers. Brandon shares his extraordinary journey from wanting to be a doctor to becoming a leading healthcare executive with a profound impact on community health centers nationwide.
In this episode, we delve into:
- Workforce Development Challenges: Unpack the pressing issue of workforce shortages in healthcare and discover innovative solutions such as career pipeline programs and partnerships designed to upskill and retain staff.
- Financial Readiness and Value-Based Care: Learn about the evolution of health centers from humble beginnings to sophisticated operations capable of competing with major hospitals. Brandon provides invaluable insights on preparing for value-based care reimbursement models.
- Leadership and Impact: Hear about Brandon’s experiences as a servant leader and gain practical advice on fostering a supportive and effective work environment, emphasizing the importance of listening and hands-on leadership.
- Funding and Government Support: Get a clear understanding of HRSA’s role in funding community health centers and how enhanced reimbursement models and compliance measures ensure quality care for underserved communities.
This episode offers a wealth of knowledge and actionable insights for healthcare leaders and executives, particularly those interested in the future of community health centers and rural healthcare. Don’t miss this chance to be inspired by Brandon’s dedication and passion for breaking down barriers in healthcare.
Tune in now and find out how you can make a difference in your community!
Stay connected, stay motivated, and let's push for excellence in healthcare together!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Welcome back to the Excellence in Healthcare Podcast with your host, Jarvis T. Gray! In this compelling episode, we conclude our journey through Jarvis's groundbreaking new book, "Mastering Healthcare Excellence." Focused on Chapter 8 - "The Path Forward: Sustaining Excellence in Healthcare," this episode isn’t just a recap; it’s your guide to embedding excellence into every layer of healthcare operations.
Join us as Jarvis delves into the essential tools and strategies that form the backbone of the Healthcare Business Excellence Model. He’ll revisit critical pillars such as transformative leadership, relentless customer focus, data-driven decision making, empowered employees, process optimization, and a culture of innovation. Learn how these interconnected elements can help your organization cut through the complexities of modern healthcare challenges, leading to innovative and practical solutions.
In a captivating example, Jarvis walks us through a hypothetical case study of Riverview Medical Center, demonstrating how real-world application of these strategies can lead to remarkable improvements in patient satisfaction, operational efficiency, and employee engagement. From leadership development programs to comprehensive patient journey mapping and advanced analytics systems, discover actionable steps to implement within your teams that drive sustained excellence.
We also explore additional strategies that further enrich and support transformative efforts, such as comprehensive quality control systems, team-based care models, sustainability practices, expanded telehealth services, and ongoing professional development. These insights will equip you to lead your organization towards a future where excellence is not just an aspiration but a daily reality.
Healthcare innovators and leaders, don’t miss out on this enriching episode! Whether you're grappling with operational challenges, striving for better patient outcomes, or looking to foster a culture of continuous improvement, this episode is packed with invaluable insights. Tune in to empower yourself with the knowledge and tools needed to push the boundaries of what’s possible in healthcare.
Grab your copy of "Mastering Healthcare Excellence" and join Jarvis on this transformative journey. Subscribe, share with your peers, and let's continue to transform healthcare together!
Connect with Us:
- Check Out The Podcast Website
- Connect w/ Jarvis on LinkedIn
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
In this episode of "Excellence In Healthcare," host Jarvis T. Gray sits down with Chief Kelly Cope from the St. Charles County Ambulance District to uncover the secrets of robust leadership and innovative community engagement in the EMS realm.
With over 34 years of experience, Chief Cope shares his non-traditional career journey from aspiring physician to EMS leader, emphasizing the value of literature in shaping a personalized leadership style, and the power of servant leadership.
Chief Cope discusses the critical issues facing the EMS today, notably recruitment and retention challenges, especially in the wake of the COVID-19 pandemic. Discover how SCAD has crafted proactive recruitment strategies, engaged employees, and fostered future EMS professionals through unique programs like CAPS and the Exploration Academy.
Listen in as we explore how integrating community insights and networks can transform healthcare services, with Chief Cope offering practical advice on how leaders can build strong, collaborative relationships across diverse sectors. Learn about innovative models like mobile integrated health and community paramedicine—key solutions bridging gaps in care access, particularly in rural and urban settings.
We also shine a spotlight on SCAD's successful career progression opportunities, initiatives to improve 911 services, and comprehensive public education campaigns. Chief Cope’s visionary approach and tangible tips for leaders to listen and engage will leave you inspired and equipped to enhance your own leadership journey.
Whether you’re in a rural clinic, an urban hospital, or leading a healthcare agency, this episode offers a wealth of knowledge and practical strategies. Don’t miss the opportunity to connect with Chief Cope on LinkedIn and continue the conversation on advancing excellence in healthcare.
Tune in, and discover how leadership, literature, and community can redefine healthcare excellence.
Links & Resources:
- Follow Chief Kelly Cope on LinkedIn
- Join the discussion with Jarvis T. Gray on LinkedIn
- Subscribe to Excellence In Healthcare podcast for more masterclasses with healthcare leaders
Host: Jarvis T. Gray Guest: Chief Kelly Cope
Stay inspired, stay connected, and stay engaged with our pursuit of healthcare excellence!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Join us on the latest episode of the Excellence in Healthcare podcast with your host Jarvis T. Gray, as we delve into the game-changing strategies set to redefine success for healthcare organizations. This week's episode, "Transforming Healthcare: Breakthrough Strategies for Synergy and Sustained Success," takes a deep dive into Chapter 7 of Mastering Healthcare Excellence—"Breakthrough Strategies: Accelerating Synergy and Sustained Success."
Key Highlights:
✨ Understanding Breakthrough Strategies: Discover why traditional healthcare management approaches are no longer sufficient and how breakthrough strategies empower organizations to drive innovation, enhance patient care, and achieve operational excellence.
🔍 Strategic Focus Areas: Learn how to identify and prioritize key areas within your organization that promise the highest impact and align resources for maximum efficiency.
🚀 Healthcare Excellence Accelerator Events: Explore how these intensive, collaborative sessions can bring cross-functional teams together to solve complex challenges, driving rapid improvements and fostering deep organizational synergy.
🦸♂️ Case Study—Suburban Health Network: Dive into a real-world example of how strategic focus and accelerator events transformed the Emergency Department at Suburban Health Network, reducing patient wait times and improving satisfaction scores.
📚 Additional Strategies for Success: Get insights on leadership alignment, technology integration, continuous improvement culture, strategic communication, and cross-functional collaboration to complement and amplify your strategic initiatives.
For healthcare leaders and executives eager to elevate their organizations, this episode is packed with actionable insights and proven methodologies to ensure not only the success of today but also future sustainability.
Tune in and equip yourself with the tools to continuously strive, innovate, and lead in the realm of healthcare excellence. Don't miss this transformative journey—subscribe now, share with your network, and let’s shape the future of healthcare together!
Book Mention: Be sure to check out Jarvis T. Gray’s Mastering Healthcare Excellence for more in-depth guidance and detailed blueprints on these powerful strategies. Available on our website or at your favorite online bookseller.
Stay Connected: Subscribe to the Excellence in Healthcare podcast, share with your peers, and keep pushing the boundaries of excellence in healthcare!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Introduction:
- Host Introduction: Jarvis opens the episode by welcoming the audience and introducing today's guest, Mr. Lloyd Sirmons, the Executive Director of the Georgia Rural Health Association.
- Guest Introduction: Lloyd shares a bit about his background, his dual roles as Executive Director of both the Georgia Rural Health Association and the Southeastern Telehealth Resource Center.
Key Points Covered:
- Lloyd's Background and Journey:
- Lloyd’s educational background in computer science and his transition to healthcare.
- His unique experience in both telehealth and rural health over a 14-year period.
- The valuable lessons learned from managing telehealth grants and working across state lines.
- Importance of Rural Health:
- The significance of rural health care and its reach across the majority of the U.S.
- Jarvis and Lloyd discuss how rural health centers are essential for community well-being.
- Challenges in Rural Healthcare:
- Financial hurdles for small rural hospitals.
- The difficult decisions faced by rural hospitals, such as maintaining or closing OB programs.
- The critical need for creative funding solutions and the importance of programs like remote patient monitoring.
- The Role of Telehealth:
- How telehealth is revolutionizing access to care for rural populations.
- Success stories such as telestroke programs that facilitate timely and critical care in rural settings.
- Integration of telehealth in treating and preventing conditions exacerbated by limited access.
- Community Infrastructure:
- The essential role of infrastructure, including broadband access, in supporting rural healthcare and attracting new residents.
- The balance between towns needing to build infrastructure and healthcare systems adapting to provide quality care.
- Definition of Healthcare Excellence:
- Lloyd defines healthcare excellence as having access to high-quality care regardless of location.
- The impact of accessible healthcare on patients, their families, and the broader community.
- Attracting Talent to Rural Areas:
- Discussion on strategies to attract young, innovative healthcare professionals to rural areas.
- The role of loan repayment programs and other incentives in drawing talent to underserved regions.
Closing Remarks:
- A reminder to listeners about the importance of supporting rural healthcare initiatives and innovations.
Additional Resources:
- Georgia Rural Health Association: Website
- Southeastern Telehealth Resource Center: Website
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Welcome to another enlightening episode of Excellence in Healthcare with your host, Jarvis T. Gray. This week, we sit down with Scott Steiner, the esteemed CEO and President of Phoebe Putney Health System, as he unveils his compelling journey from for-profit healthcare in bustling cities to leading a nearly billion-dollar, community-focused organization in rural southwest Georgia.
In this episode, Scott shares invaluable leadership insights drawn from his extensive career, highlighting the wisdom gained through experiences, setbacks, and the pivotal moments that shaped his approach to patient and community care. If you’re a young professional aspiring to lead in the healthcare sector, this discussion is a goldmine of advice on patience, resilience, and authentic service.
Discover the core tenets of healthcare excellence as Scott delves into the importance of patient safety, healing, and kindness. He passionately compares the significance of kindness in healthcare to the superior customer service experiences at Chick-fil-A, showcasing the often-overlooked impact of compassionate care on patients' lives.
Listen as Scott reveals the innovative strategies employed by Phoebe Putney Health System to tackle workforce shortages and educational challenges, including a groundbreaking $45 million investment in the "Living and Learning Community" in partnership with Albany Technical College. This ambitious initiative aims to transform South Georgia’s healthcare landscape by tripling the number of nursing graduates.
Key Takeaways:
- Leadership philosopher Scott Steiner’s trajectory and lessons learned
- The vital components of patient safety, healing, and kindness in achieving healthcare excellence
- Practical advice on resilience and making tough decisions in leadership roles
- Innovative educational partnerships addressing workforce shortages in rural healthcare
- Emphasis on community involvement and authenticity in healthcare leadership
Whether you're a seasoned executive or an emerging leader, this episode promises to provide profound insights and actionable advice to steer your leadership journey. Plus, hear Scott’s open invitation to connect on LinkedIn, offering a bridge to broader support and mentorship in the healthcare field.
Don’t miss this thought-provoking conversation! Tune in to Excellence in Healthcare and be inspired to elevate your leadership impact.
Listen now and continue your pursuit of excellence in healthcare.
Be sure to subscribe, rate, and review our podcast to stay updated on future episodes packed with expert advice and inspiring stories from the forefront of healthcare leadership.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Attention, healthcare leaders and executives! Are you ready to revolutionize your organization's approach to innovation and operational efficiency? Join us on this cutting-edge episode of the Excellence in Healthcare podcast as host Jarvis T. Gray delves into the heart of Future Forward healthcare practices.
In this invigorating installment, Jarvis picks up from last week’s dive into his acclaimed book, Mastering Healthcare Excellence, to explore two pivotal tools designed to drive constant innovation: the Innovation Process Discussion and the Innovation Catalyst Board. Discover how these tools can dismantle silos, promote creativity, and empower every team member to spearhead groundbreaking ideas in patient care and operational efficiency.
🔍 Topics Covered:
- Innovation Process Discussion:
- Learn how to create a structured, judgment-free space for brainstorming and problem-solving, ensuring every voice is heard and every idea is actionable.
- Innovation Catalyst Board:
- Understand how to visually track progress and maintain momentum, turning innovative concepts into tangible solutions.
📊 Case Study Highlight: Uncover the inspiring transformation of a North Florida Rural Hospital, which leveraged these tools to overcome resource limitations, boost staff morale, and pioneer telemedicine and mobile app solutions.
⭐ Special Segments:
- Additional innovative strategies that complement these tools, such as establishing Innovation Labs, partnering with academic institutions, and hosting hackathons.
- Empowering your team with frontline innovation and continuous learning through modern technology.
This episode is packed with actionable insights and proven strategies that will set your healthcare organization apart from the competition. Whether you’re looking to enhance patient care or streamline your operations, Jarvis T. Gray provides the roadmap to achieving healthcare excellence through relentless innovation.
📚 Get Your Hands On: Inspired to go deeper? Pick up Jarvis’s book, Mastering Healthcare Excellence, now available in print and audiobook formats for more comprehensive guidance.
🔊 Call to Action: Don’t miss out! Subscribe, rate, and comment on our podcast, and share this episode with your network to keep the momentum going. Tune in and let’s continue pushing the boundaries of what's possible in healthcare together!
🚀 Stay innovative. Stay inspired. Excellence is more than a goal—it’s a continuous journey.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
In this transformative episode, host Jarvis T. Gray delves into the crucial topic of operational mastery in healthcare management. The episode focuses on two pivotal tools from Jarvis's book, "Mastering Healthcare Excellence," aimed at enhancing efficiency and fostering a culture of innovation:
- Comprehensive Process Documentation
- Universal Adherence Framework
Key Topics:
- Intro to Operational Mastery [00:00:00]
- Importance of transforming healthcare through effective leadership and innovative strategies.
- Overview of operational mastery and its impact on healthcare management.
- Comprehensive Process Documentation [00:02:28]
- Clarity and Consistency: Ensuring every team member understands procedures.
- Efficiency and Time Management: Streamlining operations to enhance focus on patient care.
- Training and Onboarding: Accelerating new staff integration.
- Regulatory Compliance: Simplifying adherence to industry standards.
- Step-by-Step Implementation: Identifying key processes, documenting current practices, evaluating gaps, revising standard processes, training staff, monitoring, and continuous improvement.
- Universal Adherence Framework [00:07:24]
- Quality Control: Maintaining high standards in patient care.
- Accountability: Fostering a culture of responsibility and adherence to guidelines.
- Performance Evaluation: Improving team efficiency through targeted training and recognition.
- Patient Safety and Satisfaction: Enhancing patient experiences through consistent care.
- Step-by-Step Implementation: Developing clear guidelines, compliance monitoring, feedback mechanisms, addressing non-compliance, and continuous improvement.
- Case Study: Community Healthcare Center (CHCC) [00:12:04]
- Overview of operational challenges and implementation of the Comprehensive Process Documentation and Universal Adherence Framework.
- Projected results: Reduction in patient wait times, improved patient throughput, better job satisfaction among staff, and higher patient satisfaction scores.
- Additional Strategies for Workflow Mastery [00:15:19]
- Data-Driven Decision Making: Using data analytics to optimize workflows.
- Technology Integration: Leveraging automation tools and simulation software.
- Cross-Functional Team Reviews: Involving diverse staff in process audits and brainstorming.
- Staff Empowerment: Encouraging employee suggestions and work shadowing programs.
- Training and Development: Continuous education and leadership development programs.
- Conclusion and Book Mention [00:19:12]
- Recap of tools and strategies discussed.
- Encouragement to implement these tools for operational excellence and improved patient care.
- Promotion of Jarvis's book, "Mastering Healthcare Excellence," for more detailed insights and tools.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a text
Join us for a compelling episode of "Excellence In Healthcare" where Jarvis sits down with the remarkable Alison Croke, President and CEO of Wood River Health. This episode dives deep into the unique challenges and groundbreaking developments in smaller healthcare organizations—insights that every healthcare leader and executive needs to hear.
Highlights You Won't Want to Miss:
- ExpressCare Expansion: Discover how Wood River Health is revolutionizing same-day care with the introduction of a nurse practitioner, extended evening hours, and Saturday availability. Alison shares how this innovative approach focuses on both acute and preventive care while reducing emergency room visits.
- Healthcare Excellence Defined: Alison explains her definition of healthcare excellence through metrics like immunization rates, chronic disease management, and patient-centric strategies. Learn what it takes to deliver seamless patient experiences and why Wood River Health has received HRSA’s prestigious gold quality award two years in a row.
- Tackling Misconceptions: Are health centers just for underserved communities? Alison debunks myths by showcasing how these centers provide high-quality care comparable to traditional primary providers, serving everyone in the community.
- Leadership Principles: From transparency and communication to inclusivity and accountability, Alison shares her essential leadership principles that drive organizational success and enhance team effectiveness.
- Engagement and Community Involvement: Jarvis and Alison discuss the importance of healthcare-community connections and partnerships with local organizations for driving public health initiatives.
- Future Trends and Challenges: Get ahead of the curve by understanding the workforce crisis, funding challenges, and the inefficiencies plaguing the healthcare system today. Alison provides actionable insights on why primary care shortages and reimbursement gaps require immediate attention and how lobbying for increased federal funding is crucial.
Plus, we'll hear about exciting upcoming segments where more healthcare leaders will join the conversation, adding richer perspectives to these critical topics.
Don't miss out! Visit Wood River Health’s website for more resources and catch Alison's expert advice on implementing patient-centric approaches and utilizing patient feedback for continuous improvement.
Tune in now to stay at the forefront of healthcare innovation and leadership!
Stay Connected: Follow Alison Croke on LinkedIn and explore more about Wood River Health on their website.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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In this episode of the Excellence in Healthcare podcast, host Jarvis T. Gray sits down with Jeff Taylor, the dynamic CEO of MedCure Health, based in Atlanta, Georgia. Drawing from over two decades of experience, Jeff shares his compelling journey from the world of finance to leading a transformative community health organization.
Join us as we delve into:
- Jeff's Inspiring Journey:
- From Deloitte and Touche to the helm of MedCure Health, discover the pivotal moments and lessons learned along the way.
- Leadership Principles:
- Jeff reveals his top three leadership principles: forward-thinking strategy, the power of communication, and the necessity of data-driven decision-making.
- Tackling Healthcare Challenges:
- Learn how MedCure Health faces staffing hurdles and prioritizes customer service to stand out in community healthcare.
- Innovative Solutions:
- Explore how the organization integrates AI for documentation, enabling more patient-centered care.
- Strategic Growth:
- Insightful advice on calculated risk-taking and the importance of growth to ensure organizational sustainability.
Special segments include our signature "Deep Dive into Excellence" and "One Big Thing," where Jeff shares the essence of healthcare excellence—putting the patient first while balancing mission and margin.
Healthcare leaders and executives won't want to miss Jeff's invaluable insights on navigating the complex landscape of primary and community care while fostering a culture of excellence.
Tune in to glean actionable strategies and be inspired by how MedCure Health is reshaping the future of healthcare in underserved communities.
Stay motivated, stay innovative, and continue your leadership journey with us on the Excellence in Healthcare podcast!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Join host Jarvis T. Gray in a riveting discussion with the dynamic Saul Marquez, a seasoned healthcare leader and podcaster, in this unmissable episode of "Excellence in Healthcare." Whether you're a healthcare executive, marketer, or entrepreneur, this episode is packed with cutting-edge insights and practical strategies to elevate your organization’s communication and marketing game.
Key Highlights:
- Strategic Pricing & Exposure:
- Discover Saul’s innovative advice on how to negotiate speaking engagements by leveraging opportunities for audience engagement over traditional fees.
- Personal Inspiration:
- Hear Saul’s compelling journey from aspiring med device sales professional to industry leader, emphasizing preparation and perseverance.
- Growth Blueprint Sessions:
- Learn how you can get a free 20-minute session tailored to help your organization reach new heights—visit outcomesrocket.com/grow.
- Marketing Mastery:
- Uncover the essentials of creating impactful marketing strategies using owned, earned, and paid media to effectively communicate successes and avoid program failures.
- The Story Braid Technique:
- Elevate your presentation skills with Saul’s method to captivate audiences and leave a lasting impact.
Special Segments:
- Engaging CTAs:
- Saul and Jarvis break down the importance of clear and actionable calls-to-action, crucial for attracting the right physicians and stakeholders.
- Customer Avatar Framework:
- Dive into the process of defining and understanding your target audience to tailor more effective and engaging content.
- Earned Media Strategies:
- Maximize your visibility and credibility through strategic engagements with local leaders and associations.
Get ready to propel your healthcare organization into the spotlight with insights that blend practical advice, personal anecdotes, and actionable strategies. Don't miss out on this chance to learn from two industry experts who are passionate about driving innovation and excellence in healthcare.
Tune in now and transform your approach to healthcare communication and marketing! 🚀🏥
Connect on Linkedin: Saul Marquez
Connect on LinkedIn: Jarvis T. Gray
Saul's Show: Outcomes Rocket Podcast
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Welcome to another illuminating episode of the Excellence in Healthcare podcast, hosted by the insightful Jarvis T. Gray. In this episode, we dive into one of the most transformative topics in healthcare leadership: empowering teams.
Based on Chapter 5 of Jarvis's acclaimed book, Mastering Healthcare Excellence, this episode is packed with actionable insights and strategies designed to cultivate a culture of growth and accountability within your healthcare organization.
🚀 Key Topics Covered:
- Empowerment as a Strategic Necessity:
- Why empowering every team member is crucial for healthcare environments where decisions impact patient lives.
- Essential Tools for Transformation:
- Learn about the Ideal Talent Alignment Tool and the Role Optimization Framework, and how they can revolutionize team placement and role refinement.
- Practical Implementation Strategies:
- Step-by-step guidance on assessing current capabilities, analyzing organizational needs, and matching employees to ideal roles.
- Real-World Impact:
- A compelling case study showcasing how a Midwest hospital system reduced staff turnover by 40% and increased patient satisfaction by 25%.
- Additional Empowerment Strategies:
- Open communication, professional development, recognition programs, supportive leadership, and fostering innovation.
Listen in as Jarvis brings these concepts to life, sharing his firsthand experiences and expert advice on how healthcare leaders can create empowered, high-performing teams. Whether you're an executive, manager, or aspiring leader in healthcare, this episode offers a practical guide to transforming your organization and achieving excellence.
💬 Get Involved:
Share your thoughts and ideas sparked by today's discussion, and join the conversation on how we can collectively drive healthcare excellence. Subscribe to stay updated and share this episode with your colleagues to inspire positive change in healthcare.
Tune in and let's transform healthcare one empowered team at a time. 🚀✨
Join us, and let's set a new standard for excellence in healthcare together!
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray
Episode Description: Welcome to another enlightening episode of the Excellence in Healthcare podcast with your host, Jarvis T. Gray. In this episode, Jarvis delves into the pivotal topic of cultivating a data-driven culture for healthcare excellence. Across the healthcare landscape, data is abundant yet often underutilized. Jarvis provides insights on transforming raw data into strategic assets that drive proactive decision-making, optimize patient care, and improve operational efficiency.
Key Points Discussed:
- Introduction to Data-Driven Excellence (00:00 - 00:33)
- Importance of leveraging data strategically in healthcare.
- Data's role in enhancing patient care, optimizing resources, and making evidence-based decisions.
- Tools for Data-Driven Excellence (00:33 - 03:29)
- Data Catalog:
- Organizational roadmap for data.
- Classification and quick access to data points.
- Data Dashboard:
- Visual tool for tracking key metrics in real-time.
- Data Catalog:
- Proactive vs. Reactive Decision Making (03:29 - 05:17)
- Moving towards a proactive approach using data.
- Advantages of preemptively solving issues versus reacting to them.
- Creating a Data-Driven Culture (05:17 - 11:07)
- Encourages transparency, collaboration, and shared responsibility in organizations.
- Importance of evidence-based strategies for better decision-making.
- Deep Dive: Data Catalog (11:07 - 16:13)
- Overview and importance of a Data Catalog.
- Steps to setting up and maintaining a Data Catalog.
- Impact and advantages of using a Data Catalog.
- Deep Dive: Data Dashboard (16:13 - 24:04)
- Explanation and benefits of a Data Dashboard.
- Using dashboards for real-time monitoring and trend analysis.
- High-level steps to create an effective dashboard.
- Strategies for Effective Data Utilization (24:04 - 35:42)
- Importance of creating a data-driven culture.
- Focusing on relevant data and continuous improvement.
- Encouraging transparency and communication.
- Engaging in predictive analytics.
- Empowering teams to ask questions and explore data more deeply.
- Case Study: A Regional Hospital's Journey to Data-Driven Excellence (35:42 - 45:04)
- Implementation of Data Catalog and Data Dashboard.
- Outcomes, including improved patient satisfaction, reduced resource waste, and empowered staff.
- Recap and Closing Thoughts (45:04 - 49:50)
- Summary of key takeaways.
- Encouragement to use data as a catalyst for excellence.
- Call to action for listeners to share their experiences and pick up Jarvis's book, Mastering Healthcare Excellence
Resources Mentioned:
- Jarvis T. Gray's book: Mastering Healthcare Excellence
Engage with Us:
- Share your experiences and insights on using
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray
Guest: Dr. Katherine Evans (President of Novocardia Division of the Cardiovascular Associates of America)
Episode Overview:
In this episode of the Excellence in Healthcare podcast, host Jarvis T. Gray speaks with Dr. Katherine Evans, president of Novocardia Division of the Cardiovascular Associates of America. Dr. Evans shares insights from her extensive career in healthcare, particularly her focus on value-based care and improving patient experiences, as well as her leadership journey and how she aims to foster innovation and excellence in healthcare.
Key Topics Discussed:
- Introduction to Dr. Katherine Evans
- Background as a nurse practitioner
- Career focus on value-based care and quality improvement
- Current role in the cardiology space
- Leadership Journey
- Early leadership roles (e.g., student government president)
- Transitioning from clinical roles to leadership positions
- Importance of professional organization work and advanced education
- Leadership Principles and Philosophies
- Creating space for others to excel
- Balancing intervention and allowing team autonomy
- Supporting individual journeys and goals
- Challenges and Strategies in Healthcare Innovation
- Importance of focus and awareness in new initiatives
- Quarterly focus sessions to ensure alignment with goals
- Emphasizing the patient and provider experience in innovation
- Defining Healthcare Excellence
- Optimal patient experience as the core of excellence
- Ensuring patients know how to navigate the healthcare system
- Role of Innovation
- Listening to the team for innovative solutions
- Ensuring execution of new ideas while maintaining current successful practices
- Strategic Alignment and Communication
- Continuous alignment with strategy through regular sessions
- Importance of external coaches and mentors
- Maintaining network awareness for competitive positioning
- Key Takeaways for Healthcare Leaders
- Listening and feedback
- External support and perspective
- Strategic focus and alignment
- Provider experience and avoiding burnout
- Expressing gratitude and reflecting on achievements
- Future Plans
- Continuous improvement of care models
- Integration of technology to support patient and provider experience
Contact Information:
Dr. Katherine Evans:
- Cardiovascular Associates of America: cvausa.com
- LinkedIn: Katherine Abraham Evans
Jarvis T. Gray:
- LinkedIn: Jarvis T. Gray
Closing Remarks:
- Encouragement to keep striving for
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Join us for a riveting episode of the "Excellence In Healthcare" podcast, where our host, Jarvis T. Gray, delivers an unforgettable keynote speech at a Lean Six Sigma graduation event hosted by Dr. Shernette Kidd. Jarvis shares a wealth of insights and inspiring personal stories designed to motivate and equip healthcare professionals to transition from "practice speed" to "game speed."
Episode Highlights:
- Personal Triumphs: Hear Jarvis recount his freshman year as a redshirt football player at the University of Miami and the transformative lesson of "game speed" taught by teammate Ty Wise.
- Lean Six Sigma Journey: Explore the parallels between football and Lean Six Sigma practices, emphasizing the shift from training to real-world application.
- Healthcare Excellence: Dive into Jarvis's profound journey from interest to obsession in healthcare improvement, catalyzed by a pivotal experience in trauma process optimization.
- Practical Insights: Gain practical advice on navigating the complexities of healthcare change management, from communication and hands-on engagement to managing resistance and demonstrating project ROI.
- Inspiring Leadership: Be inspired by the leadership and dedication of Dr. Shernette Kidd and the exceptional support of Cook Children's Healthcare System.
- Audience Engagement: Enjoy Jarvis's light-hearted tone and sincere appreciation for the new Lean Six Sigma practitioners and their professional accomplishments.
Exclusive Content:
- Jarvis shares nuggets of wisdom from iconic figures like Kobe Bryant, Steve Jobs, and Bill Gates, illustrating the power of obsession in achieving excellence.
- Relive the incredible moment when Jarvis challenged statisticians at a Bayesian conference, demonstrating the bold spirit needed in healthcare improvement.
- Discover how Jarvis's strategic career development was inspired by treating his career as a business, continuously adding skills and experiences to become invaluable.
This episode is a must-listen for healthcare leaders and executives eager to drive excellence in their organizations. Tune in for a blend of personal stories, professional insights, and a compelling call to action that will leave you inspired and equipped to make meaningful change.
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray
Guest: Mike Eisenberg
Join us for a riveting conversation with Mike Eisenberg, a visionary documentary filmmaker turned healthcare advocate, on the latest episode of "Excellence In Healthcare." Hosted by Jarvis T. Gray, this episode delves deep into the evolving landscape of healthcare training, the role of technology, and the relentless pursuit of patient safety.
Key Highlights:
- Cultural Shift in Teaching: Discover how leadership training in healthcare has transitioned from "see one, do one, teach one" to a more rigorous and practice-based approach.
- Generational Observations: Listen to Mike Eisenberg’s captivating reflections on the differences in technological immersion between his generation and today’s youth, and the fresh perspectives they bring to the table.
- Patient Safety Awareness: Mike emphasizes the crucial role every individual plays in promoting patient safety and a transparent healthcare culture.
- Documentary Insights: Gain exclusive behind-the-scenes insights from Mike’s groundbreaking documentary "To Err is Human" and its inspiring sequel. Learn about the compelling stories of innovation and patient safety that have captivated audiences globally.
- Innovator Spotlight: Get inspired by the journey of a young innovator using machine learning to tackle high-risk pregnancies, featured in Eisenberg's latest film project.
- Engagement and Legacy: Jarvis and Mike discuss the powerful impact of storytelling in healthcare, and the importance of cross-industry collaborations to drive meaningful change.
- Baseball Analogy and Data Use: Explore the intriguing parallels between strategies in baseball and the application of data in healthcare to prevent harm and errors.
Whether you’re a seasoned healthcare executive or an emerging leader, this episode is packed with valuable insights and actionable takeaways to elevate your approach to healthcare excellence. Tune in to be part of a transformative dialogue that’s shaping the future of patient care.
Listen Now on Your Favorite Streaming Platforms! 🎙️✨
Links and Resources
- Documentary Films:
- "To Err is Human" available on TallTale Productions
- “The Pitch Documentary” available on TallTale Productions
- Host a screening via https://talltaleproductions.com/the-pitch-documentary
- Connect with Us:
- Host: Jarvis T. Gray on LinkedIn
- Guest: Mike Eisenberg on LinkedIn
- Recommended Resources:
- Explore command centers and real-time data monitoring tools by GE Healthcare.
- Engage with patient safety innovations supported by t
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Host: Jarvis T. Gray
Episode Summary:
In this episode, host Jarvis T. Gray delves into the concept of patient-centered care and its transformative power in healthcare settings. Jarvis shares personal anecdotes and real-life examples to illustrate the importance of empathy and effective communication, providing practical strategies for healthcare providers to implement patient-centered care in their practices.
Key components such as customer avatars, journey mapping, and creating a welcoming environment are discussed in detail, all aimed at enhancing the patient experience and achieving better health outcomes.
Key Topics Covered:
- Introduction to Patient-Centered Care
- Jarvis recounts a childhood experience that highlighted the impact of empathy in patient care.
- Definition and significance of patient-centered care in modern healthcare.
- The Essentials of Patient-Centered Care
- Moving beyond diagnosis to see patients as individuals.
- The importance of involving patients in their own healthcare journey.
- Empathy and Effective Communication
- Essential skills for healthcare providers to nurture.
- Real-life examples, including the stories of Mrs. Johnson and Mr. Lee, showcasing successful patient-centered care practices.
- Tools for Implementing Patient-Centered Care
- Customer avatars and their role in understanding and anticipating patient needs.
- Journey mapping to improve the patient experience at various touchpoints.
- Creating a welcoming environment to enhance patient comfort and engagement.
- Conclusion and Call to Action
- Encouragement for healthcare leaders to incorporate patient-centered approaches.
- Invitation for listeners to share their stories and best practices.
- Mention of Jarvis's new book, "Mastering Healthcare Excellence," and related resources available for further learning.
Resources Mentioned:
- Book: Mastering Healthcare Excellence on Amazon
- Book: Mastering Healthcare Excellence on Barnes & Noble
- Links for scheduling a consultation (Check the episode description)
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Welcome to another inspiring episode of the Excellence in Healthcare podcast! In this episode, host Jarvis interviews Heidi Raines, the dynamic founder and CEO of Performance Health Partners. Heidi shares her remarkable journey from a small-town girl with limited access to healthcare to leading a company that offers top-notch risk and compliance software. Join us as we delve into Heidi's principles for healthcare excellence, her leadership philosophies, challenges faced, and strategies for elevating healthcare standards.
Key Topics Covered
Introduction to Heidi Raines [00:00:00]
- Heidi's career path and current role in healthcare.
- Achievements of Performance Health Partners and Heidi's bestselling book.
Heidi's Journey to Entrepreneurship [00:02:12]
- From rural healthcare experiences to founding Performance Health Partners.
- The evolution of the company's solutions for patient and employee safety, compliance, and performance improvement.
Leadership Principles and Philosophies [00:04:26]
- The importance of process improvement.
- Empowering healthcare workers by giving them a voice.
Excellence in Healthcare [00:15:39]
- Defining healthcare excellence.
- The role of leadership rounding and safety huddles in fostering a culture of safety.
Future Plans and Book Insights [00:19:16]
- Insights from Heidi's book on patient and employee safety.
- Practical tools for implementing patient safety initiatives.
Final Thoughts and How to Connect [00:23:52]
- Information on Performance Health Partners' educational resources.
- How to connect with Heidi Raines on LinkedIn and explore more about her work.
Resources Mentioned in the Episode
- Performance Health Partners: Performance Health Partners Website
- Access to white papers, case studies, and educational resources.
- Books by Heidi Raines:
- Shared: A Framework for Patient and Employee Safety in Healthcare (Available on Forbes and Amazon)
Connect with Us
- Follow Heidi Raines on LinkedIn: Heidi Raines LinkedIn
- Follow Jarvis T. Gray on LinkedIn: Jarvis T. Gray LinkedIn
Join the Conversation
Did you enjoy the episode? Have
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.
- Start now: Healthcare Excellence Readiness Assessment
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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In today's episode, Jarvis dives deeply into healthcare leadership, particularly transformative leadership, which is crucial for driving excellence and continuous improvement within healthcare organizations. This episode connects directly to chapter 2 of Jarvis's book, Mastering Healthcare Excellence, and explores tools and strategies for fostering a culture of excellence.
Key Points:
- Leadership and Its Importance in Healthcare:
- Inspiring teams to reach their full potential and ensuring the highest level of patient care and experience.
- Jarvis shares personal experiences of both positive and negative leadership impacts throughout his career.
- Framework for Transformational Leadership:
- Establishing Clear Goals: Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound)
- Engaging Stakeholders: Involving all levels of the organization in improvement and strategic work.
- Data-Driven Decisions: Utilizing data to identify areas of improvement and track progress.
- Promoting a Learning Culture: Encouraging ongoing education and providing resources for skill development.
- Celebrating Success: Recognizing and rewarding achievements to build momentum.
- Adapting and Innovating: Being open to new ideas and approaches for continuous improvement.
- Practical Tools Introduced:
- Leadership Canvas: A framework for aligning leadership vision with organizational goals and values.
- Shared Vision Blueprint: A tool to articulate a clear, compelling vision that resonates throughout the organization.
- Improving Communication:
- Scheduling regular, effective team meeting.
- Maintaining open channels for two-way communication.
- Encouraging interdisciplinary collaboration.
- Providing training in communication skills.
- Case Study Highlight:
- A small healthcare organization saw significant improvements in patient satisfaction, reduced patient wait times, and enhanced staff engagement by implementing the discussed strategies.
Takeaways:
- Effective leadership is about transformation, not just management.
- Using tools like the Leadership Canvas and Shared Vision Blueprint can align teams and drive ongoing improvement.
- Communication is key in all aspects of leadership and contributes significantly to achieving healthcare excellence.
Social Media:
- LinkedIn: Jarvis T. Gray
Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.
Additional Resources:
- Order the book "Mastering Healthcare Excellence"
Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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In this episode of Excellence in Healthcare, host Jarvis delves into the transformative impacts of technological advancements and strategic approaches to improve healthcare post-pandemic. Jarvis discusses the key factors necessary for achieving excellence in healthcare, covering topics such as telemedicine, price transparency, cybersecurity, and more. Join us as we explore the critical elements that drive healthcare quality and efficiency.
Key Topics Covered:
1. Advancements in Telemedicine and Telehealth:
- The expanding role of telehealth in increasing accessibility, especially for rural and underserved communities.
- Post-pandemic growth and the importance of integrating telehealth into existing healthcare frameworks.
2. Price Transparency and Payment Structures:
- The necessity of transparent pricing to build trust and ensure fair payment structures within the healthcare system.
3. Cybersecurity in Healthcare:
- Highlighting the growing concern of cybersecurity, particularly after the cyber attack on Change Healthcare in early 2024.
- Strategies to safeguard patient data and protect healthcare systems from cyber threats.
4. Technological Integration:
- Benefits and challenges of integrating technologies like Electronic Health Records (EHRs), wearable devices, and mobile health apps.
- Ensuring data privacy, managing the digital divide, and providing adequate training for healthcare providers.
5. Policy Reform:
- The urgent need for comprehensive healthcare policy reforms to meet evolving needs.
- Active engagement with policymakers and real-world examples, such as interaction with Senator Raphael Warnock's health policy assistant in Georgia.
6. Leadership in Healthcare:
- The role of effective leadership in inspiring teams, promoting patient care, and fostering a culture of innovation.
- Importance of emotional intelligence, strategic thinking, data analytics, and continuous professional development.
7. Healthcare Business Excellence Model:
- Components include visionary leadership, customer centricity, data-driven decision-making, employee engagement, process optimization, and innovation.
Call to Action:
- Engage with Us: Participate in live recordings, join the discussions on LinkedIn, and explore case studies featured in the podcast.
- Feedback & Questions: We welcome your feedback and questions. Reach out to us directly for more in-depth conversations.
Connect with Us:
- Podcast Website: Excellence in Healthcare
- LinkedIn: Connect with Jarvis T. Gray
- Email Us: inf@the-qcc.com
Additional Resources:
- Order the book "Mastering Healthcare Excellence"
Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
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Hosts:
- Jarvis T. Gray, Host
- Dr. Britney Scott, Co-Host and Guest
Episode Summary:In this inaugural episode of the rebranded "Excellence In Healthcare" podcast, hosts Jarvis T. Gray and Dr. Britney Scott dive into a conversation that explores their professional journeys and the evolution of their podcasting and consulting careers. Highlighting the themes of process improvement, diversity, equity, and inclusion, the episode sets the stage for a series dedicated to advancing healthcare excellence.
Key Discussion Points:
- Introduction and Backgrounds:
- Jarvis reflects on his early healthcare career, emphasizing the importance of relationship building and strategic thinking.
- Dr. Britney Scott introduces her work as the founder and CEO of Clinic Doctor and the host of the DEI Disruptors podcast.
- Career Inspirations:
- Jarvis shares his inspiring background growing up in Miami and how his experiences of facing challenges like homelessness shaped his resilient and resourceful outlook.
- Dr. Britney praises Jarvis’s mother for instilling resourcefulness and adaptability in him, which have been crucial for his success in healthcare quality and process improvement.
- The "Batteries Included Theory"
- Dr. Britney discusses this theory and its impact on Jarvis’s career, highlighting his journey from focusing on process improvement to taking a more strategic approach to understanding and improving the business.
- Upcoming Projects:
- Jarvis announces his new podcast and book, both set for release in September, with the podcast going live on September 10th and new episodes dropping every Tuesday at 02:00 a.m.
- The book, titled "Mastering Healthcare Excellence," will be officially released on September 3rd. It will be available on major platforms like Amazon and Barnes and Noble, and also offered as a free e-copy on his website and an audiobook on Audible.
- Rebranding and Future Direction:
- Jarvis explains the podcast's transition from "Healthcare Quality Cast" to "Excellence In Healthcare Podcast," driven by his evolving business consulting and coaching activities.
- Strategic Insights:
- Both hosts discuss the importance of aligning projects with the business's goals and having a clear strategy to ensure a strong return on investment.
- They reflect on the impact of strategic thinking on leadership, frontline staff, and the overall performance of the healthcare industry.
- Looking Ahead:
- Dr. Britney expresses her excitement for the new directions, asking Jarvis to envision the podcast's achievements in the coming year.
- Jarvis emphasizes the goal of providing valuable feedback and insights to help other healthcare leaders and communities.
Connect and Stay Updated:
- Podcast Website:
- Excellence In Healthcare Podcast (BuzzSprout)
- LinkedIn:
- @Jarvis T. Gray
- @Dr. Britney Scott
- Clinic Doctor Consulting
Additional Resources:
- Order the book "Mastering Healthcare Excellence"
Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
Send us a Text Message.
Welcome, healthcare leaders and executives, to a pivotal moment in our podcast journey! In this special announcement episode, host Jarvis T. Gray shares groundbreaking news that will redefine your pursuit of operational excellence in the healthcare industry.
After years of inspiring conversations and invaluable insights on the Healthcare QualityCast, we are excited to unveil our bold new platform: The Excellence in Healthcare Podcast. This revamped show is your go-to resource for cutting-edge strategies, actionable solutions, and a fresh perspective on healthcare excellence.
Join Jarvis as he offers a sneak peek into the first five transformative seasons lined up just for you:
- Season 1: Mastering Healthcare Excellence: Aligning with Jarvis’s upcoming book, dive deep into the strategies for supreme healthcare delivery.
- Season 2: Setting the Stage for Excellence: Build a robust framework with foundational principles and strategies.
- Season 3: Principles of Healthcare Excellence: Discover 15 actionable principles to elevate your organization.
- Season 4: Leading the Healthcare Revolution: Revolutionize healthcare leadership with innovative strategies and inspiring pioneer stories.
- Season 5: The Roadmap to Healthcare Excellence: Embark on a guided journey with comprehensive roadmaps and actionable steps for success.
But that’s not all! We’re enhancing your learning experience with monthly mastermind sessions, virtual networking meetings, and more interactive initiatives to connect and grow together.
Mark your calendars for September 2024, and be part of this exhilarating leap to excellence. Stay tuned to our social media channels and our website for more sneak peeks and updates.
Tune in now to catch this monumental announcement and prepare to transform your healthcare leadership approach like never before. Let's make a difference, one conversation at a time.
Listen & Subscribe: https://excellenceinhealthcare.buzzsprout.com/
HealthcareExcellence #OperationalExcellence #HealthcareLeadership #PodcastAnnouncement #HealthcareInnovation #ExcellenceInHealthcare
The Healthcare QualityCast will be taking a temporary break in producing content. We will be back with an entirely new show and format soon! Be sure to stay connected.
Connect with Jarvis on LinkedIn
Email Jarvis Directly
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Chika Odioemene MSN, NP, RN, MS-HQS, CPPS, CPHQ, LSSMBB, FISQua is the CEO and Founder of Utopian Healthcare.
Connect with Chika on LinkedIn
Learn more about Utopian Healthcare
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Welcome to the third and final installment of The Healthcare QualityCast, featuring Jarvis Gray. we truly hope that you've enjoyed each of these conversations reflecting on the journey with the podcast, as well as the journey that Jarvis has been on for the past few years. As Jarvis goes through a transition in launching his new show, we invite you all to stay connected and continue all of your incredible efforts to make healthcare a safer, more accessible, and more affordable industry serving the communities that we love and live in.
Connect with Jarvis on LinkedIn
Email Jarvis directly
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
A pleasure to assist this connection - I’ll let you both take it from here.
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Quality people, after building this up for the last few weeks we are finally tapping into the last of our new interviews for this segment of the podcast. I'm honored to have had our amazing guests, Dr. Nigel Brown and Evita Payton, Reach out to me at a point where I didn't know what to do with the podcast and how to close it out as I shift and begin the process of launching an entirely new show.
I remember jokingly mentioning 2 Evita over a year ago that I hadn't been a guest on my own podcast and sure enough, she recalled it and not only offered to interview me but also bought in Nigel for the tag team, throwdown, knockout interview of the entire series.
Now if you can imagine I've personally had so many things that I can touch on given the entire genesis of this show that the discussion actually lasted nearly three hours so with that I'm breaking this up into a three-part series before we officially transition back into our best of series to wind the showdown.
So with no further delay let's jump into part one of three and well I guess that I am officially the person in the hot seat… I hope that you all enjoy the first part of this conversation and let me thank you all again for such an amazing journey over the past three years with this podcast.
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Evita is a certified Lean Six Sigma Black Belt and holds dual master’s degrees in Healthcare Administration and Health Informatics from the University of Alabama-Birmingham.
Here in Episode #48 Evita opens our show with a classic quote to help us avoid the mistakes of rework;
She then walks us through her career story in going from the marines to Disney, and making her way into healthcare…And as part of that story, she shares how a diagnostic error guided here career path;
Evita shares several insights connected to permitting clinical leaders to be more patient-centered within their daily tasks;
And shares an impressive team-building technique where she allows groups to jump right into solutions and reverse engineers the problems;
Evita shares an impressive aha moment that lead to her earning additional credentials in healthcare informatics;
She shares her excitement in the progress being made to foster more patient participation in their own care processes;
Evita gives us powerful examples of how investing in people can have tremendous impacts on the personal and professional make-up of our teams;
And she illustrates a phenomenal story of leading by example gained from her time in service as a US Marine.
Evita, thank you for your service to our country, our healthcare industry, and to our podcast to share your story!
I hope that you find continued success with your teams as you continue move forward and make great strides in your healthcare quality improvement career!
Quality people, I hope that you enjoy todays show with Evita and that you and your teams are all set to continue bringing value to your organizations, your patients, and your communities
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Hello quality people, healthcare leaders and everyone in between!!!
Welcome! You’re listening to episode #17 of the healthcare qualitycast and I am your host Jarvis Gray with the quality coaching company….And I’m proud to introduce you all to today’s guest, Mr. Nigel Brown.
Nigel is the Executive Director of Performance Excellence and Process Improvement for the UAB Health System, where he promotes and leads a culture of quality and performance improvement through coaching, mentoring, facilitation and education.
Nigel has been recognized for his work in quality and process improvement initiatives through many organizations including most recently by Press Ganey.
Nigel brings to our show over 15 years of experience in deploying lean production systems, he holds a Master’s in Healthcare Quality and Safety, along with an MBA, and is currently pursuing Doctoral studies in Strategy and Innovation.
Now I’ll stop there, because I kid you not Nigel’s bio and professional profile may officially be the longest and most diverse in the short history of our show!...I mean this guest literally teaches Quality and Patient Safety programs in South Africa.
Please trust me when I say that Nigel brown is well qualified to be on the show, but a story that I would love to share is actually connected to the last time that I ran into Nigel.
It was about 3 months ago in San Antonio Texas at the recent SHS conference.
Now as it turns out, my grandmother lives in San Antonio, and she dropped by the conference to sit in on my presentation. And following the presentation as I walked her back to her car, we came across Nigel and his team from UAB…and I kid you not, they chatted my 83 year old grandmother up for every bit of 30 minutes just making her feel like the most important person in the world!
After that, we went to lunch and all she did was talk about Nigel. Every so often when I call her, she’ll ask about Nigel. And when I shared this episode with her, she was so excited because it was Nigel!
Now Nigel, your contributions to our show and quality people are exceptional, but the impact that you and your team had on my grandmother in such a short period of time has been priceless and for that I salute you!
Here in episode #17 Nigel and I talk about his career transitions from manufacturing into the healthcare industry, the power of listening, taking the humble approach to team development, Nigel shares a perspective on how best to lead healthcare teams in their improvement efforts, he geeks out around the future innovations coming in healthcare, our shared vision for increasing the diversity of skillsets among healthcare quality people, and his thoughts on embracing change.
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Here in episode #26, Don shares how he keeps a consistent focus on quality improvement with his teams, he shares how he got his lucky start from playing music and selling pianos, to transitioning into the healthcare industry; he highlights his success in growing physician practices, while simultaneously achieving high-quality outcomes; Don reflects on leadership challenges in managing physician practices and offers tips on how he communicates change across his teams; Don shares a success story in helping a new physician practice achieve long-term success and sustainability, and offers his thoughts on the industry moving ever closer towards value-based care.
There are only a handful of leaders that I aspire to be like and model my career journey after, and Don is 100% on that list.
In my experiences with Don, I’ve found that he’s always been super cool, calm, and collected…and at the same time given his incredible career path and longevity, I know that he’s probably forgotten more than I’ve ever learned when it comes to executive leadership.
At this point, being a great leader its likely all reflex and muscle memory because he’s been doing it so well for so long!!!
Don, I appreciate you greatly for the time, knowledge, and the opportunity to reconnect!!!
Quality people, I’d love to know who are the Don Martins of your careers? What leader stands out for you as a future aspiration?
Shoot me an email or post a comment in our Linked in page…I’d love to hear you!
Enjoy todays show with Don and we’ll be back next week with another quality guest!!!
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Bonnie (Baruch) Barnes, FAAN Co-founder, CEO at The DAISY Foundation
Bonnie Barnes was retired from a long career in advertising and marketing and was growing wine grapes in Sonoma Valley when her step-son Patrick died.
You’ll soon hear her story of how she and her husband Mark turned their attention to the profession of nursing and created The DAISY Foundation.
Stuart Downs, DNP, RN, CENP, CPHQ, NEA-BC, FAONL, FACHE Chief Operating Officer
Dr. Stuart Downs is the Chief Operating Officer of WellStar Atlanta Medical Center. In collaboration with an integrated system leadership team, Dr. Downs drives the implementation of policies and standards across the hospital system to ensure evidence of high quality in the provision of patient care across all service lines.
Inducted as an inaugural fellow in the American Organization for Nursing Leadership (AONL), Dr. Downs is a past member of the AONL Board and currently serves as a member of the Board of Directors for the International Daisy Foundation.
Here in episode #106, Bonnie and Stuart share the spotlight in this unique and incredibly insightful episode;
Bonnie starts our show with 3 mindsets that allow her to lead such a powerfully, influential recognition program;
Stewart add to our kick-off with the mindset that leadership is the goal and not the role;
Bonnie shares insights on Patrick’s journey and how the experience launched the Daisy award;
Stewart shares how his original career plans to be a pilot were rerouted due to the personal impact of a nurse;
Bonnie gives us three vital takeaways for all health care leaders to know about the Daisy Award;
We get the scoop on how the Daisy Award and Cinnabon came into partnership;
Stewart provides us with insights on the impact of the Daisy Award with the front line and additional benefits of the Daisy program on hospital leadership teams;
Bonnie provides details on many of the challenges realized with launching an international program;
Stewart gives us a “day in the life” view as a healthcare senior executive, and his passion around professional career development;
And we highlight staff burnout and mental health as some of the greatest concerns for health care leaders moving into 2021 and beyond.
Connect with Bonnie on LinkedIn
Connect with Stuart on LinkedIn
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Eddie Pérez-Ruberté is an Operational Excellence consultant, facilitator, author, speaker and blogger. He is currently Senior Lean Project Manager at BayCare Health System. With a background in industrial engineering, Eddie now helps organisations in implementing Lean programs. In this episode he talks about how he moved from engineering to healthcare, gives insights on Gemba and his thoughts on what needs to change in healthcare.
Episode Summary:
- How Eddie got into quality
- Turning around a rapid improvement event he was running that looked like it was going to fail
- The importance of getting to know your team
- Some insights on how to do Gemba
- How Eddie balances the high expectations he has for his teams
- That quality professionals need to keep challenging the status quo
- That the innovation in medicine needs to transfer to other areas of healthcare
- How the healthcare industry needs to change its perception so it can attract talented professionals
- Advice Eddie was given from a mentor about not putting your opinions in writing
Quotes to Remember
“If you can’t be a tall and sturdy pine that on the summit rises in it’s splendour, do not grieve for it. Be a bush but amongst the bushes be the best” - translation of Spanish poem
We lose touch with the fact that what seems to us a small change may be a big change for other people. We need to be cognizant of that and help them through it.” – Eddie Pérez-Ruberté
Connect with Eddie
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Jennifer is the Manager of the Performance Improvement Department at the Medical University of South Carolina and is a retired Air Force E9 Chief Master Sergeant with 32 years of clinical, administrative and performance improvement experience in hospital, ambulatory care and dental facilities in a variety of settings worldwide.
At MUSC Jennifer and her team of Six Sigma Green and Black Belts supports executive leadership teams in the deployment of Lean Six Sigma throughout the organization by developing and delivering Lean Six Sigma training programs and leading system wide improvement projects.
Jennifer has a MBA in Human Resources, a BS in Occupational Education and Health Administration, she is a certified Six Sigma Master Black Belt and LEAN Sensei, she is a member of the American Society for Quality (ASQ), the Institute of Industrial and System Engineers (IISE), Society of Health Systems (SHS), Institute for Healthcare Improvement (IHI) and Project Management Institute (PMI).
Here in episode #32 Jennifer opens the show with a great leadership mindset, she shares her career journey from the Air Force and into her current leadership role, she highlights the value of Demings 14 points of management, and breaks down the cultural differences between military leadership culture and civilian hospital culture, she shares a great tactic for letting teams vent their emotions when launching new projects, she connects a major career aha moment with the tastiest training exercise ever, Jennifer highlights an often overlooked opportunity for healthcare systems to focus on aligning cultures following company mergers, and after reviewing this session I really wish that I had stayed on that topic just a little bit longer. Jennifer then calls on all quality people to become better storytellers and turns our mentor question around and highlights the power of professional sponsorships.
Jennifer you are truly one of a kind! From all of the value that you’re delivering in today’s show to your leadership with the conference and the exceptional team you’ve built there at MUSC. I thank you sincerely for the contributions that you’re bringing to the industry and also for your past service to this country.
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Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance.
Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the last three being in the top 10 – Studer Group has been named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®. Quint retired from Studer Group in March of 2016 to become a full-time community volunteer to undertake the development, training, and education of the Pensacola Metro Community.
Inc. magazine named Studer it’s Master of Business, making him the only healthcare leader to have ever won this award. Twice Modern Healthcare has chosen him as one of the 100 Most Powerful People in Healthcare for his work on institutional healthcare improvement. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker’s Hospital Review recognized him as one of the 40 smartest people in healthcare.
Studer has authored ten books, most of them for the healthcare leadership market. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most-read leadership books ever written for healthcare. More than 1 million copies are in circulation and is still one of the best-selling books in healthcare. His latest book, The Busy Leader’s Handbook: How To Lead People And Places That Thrive, is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies and reach. Itreached number five on the Wall Street Journal’s bestseller list.
Here in Episode #88, Quint starts our show with a leadership mindset that if you see it solve it; Quint walks us through his tremendous career spanning the course of 30+ years as a teacher, healthcare administrator, an entrepreneur, philanthropist, and author; he shares why self-awareness is needed to fine-tune your leadership skills; Quint teaches us that the best leaders are very coachable; he calls out authenticity as a foundation of good leadership; he shares his biggest failure that almost caused him to walk away from healthcare; Quint highlights the power of learning labs for professional development; he shares a tool that will help you level up to becoming a “Straight A Leader”; he delivers a perfect mindset for creating Always experiences; Quint gives great real-life examples of leading with values; and tells us why leadership is an inside job.
• Connect with Quint on LinkedIn
• Learn More About EntreCon Link
• Register for EntreCon
• Link to Quint’s Latest Book
• Join Quint’s Email Newsletter
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Introducing today's guest, Brittany Fennel who currently serves as the Director of Quality Metrics for MedCura Health with a role focused on establishing processes and infrastructure to continued improvement in healthcare.
In this episode, Brittany describes her journey into healthcare, highlighting the intentional steps and methods she employed, lessons learned along the way, and her hopes for the future of Healthcare Quality.
Top Takeaways
[00:35] A quote that inspires Brittany is Kobe Bryant's 10 rules; "Get better every single day, Prove them wrong, Work on your weaknesses, Execute what you practiced, Learn from greatness, Learn from wins and losses, Practice mindfulness, Be ambitious, Believe in your team, and Learn storytelling".
[18:35] Best moment of failure: This occurred when Brittany did her very best to prepare and deliver a presentation to clinicians but got a response that was not encouraging. She learned that she had to change her mode of delivery as a non-clinician in a clinical space, by engaging clinicians in one-on-one conversations that build trust and relationships.
[25:56] Tools for building intimate connections: For starters, people need to know they can freely speak their minds without fear of judgment. Secondly, be yourself; know and be open about your strengths and limitations. Additionally, it's good for people to have the mindset to do their best knowing some days will be better than others.
[30:20] Best "Aha" moment: This was also when she had the presentation that didn't get the expected response, particularly the realization that it is pivotal to know your audience and adopt the most effective means of communicating with them.
[36:34] People need to be made to see healthcare as any other business, with several different aspects that would benefit from innovation by healthcare quality professionals while offering various opportunities to them at the same time.
[39:37] Brittany is most inspired by her interactions with different areas of the business and the different roles they play as it relates to her work, creating the fundamental background for the business to thrive.
[41:43] Best Career Advice: Everything does not require an immediate response or decision.
[43:47] A personal habit that contributes to your success? Having a good information management system which includes putting things down meticulously such that they can just be checked up and the mind has space for creativity.
[45:07] One Note and a handwritten planner. Other very effective tools for planning are Notion and "The Full Focus Planner".
[48:28] Professional Society and Conference recommendations: National Association of Healthcare Quality (NAHQ) and Vizient.
[50:34] Book recommendation: "The Price We Pay" by Marty Makary M.D
[52:17] Brittany's message to herself in the past would be "It's going to be okay". To herself 10 years in the future, she would say "Just do it".
[53:43] Connect with Brittany on LinkedIn.
Key Quotes:
"Beyond the data, beyond the regulatory impact, there's a story to be told"
"Population health only improves when the outcomes of many individuals improve...and that's what value-based care is working to do"
"Do everything you want to do, try to do it, if you fail, you know it's not fatal...go for it and believe in yourself along the way"
Connect:
LinkedIn – Brittany Fennel
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Introducing today's guest, Rosalind Jones, CEO/Owner of Jacksonville's Best Caregivers, a non-medical home healthcare business under the Roz Jones Enterprises. The business offers the services of a sitter, homemaker companion, home health aide, and certified nursing assistant. Roz's initial career path was in Television as an Executive producer, however, she later moved into healthcare, as a technical writer on the back end for a major insurance company, till she became a caregiver.
In this episode, Roz emphasizes the importance of educating caregivers and patients to aid the successful transition from discharge to home care, and reduce the rate of return of patients to the hospital due to poor home management. after taking care of a sick friend.
Top Takeaways
[00:34] Many of the tough situations we face may arise again and we should be able to have learned enough to glide through them.
[07:35] When a patient is discharged from the hospital, it becomes paramount to maintain the same level of care at home such that the patient does not deteriorate and return.
[10:08] How healthcare leaders can lift the caregiver community: Education; before releasing patients from the hospital, someone needs to be trained on what to expect to take care of them.
[14:16] Roz's biggest failure was not having the right systems in place before starting her business. She learned using the data from her failure and bounced back.
[16:11] Despite the closeness to her patients, it is imperative that Roz maintains her professionalism, and only take certain steps when requested by the patients.
[19:37] Tools that help with end-of-life support: Partnering with a company called "Circle of Care" and adopting "Advanced Directives"; "have that conversation before they can't talk because they may get to a point where you have to speak for them". Most importantly, all end-of-life plans have to be in writing.
[24:21] The biggest challenge and opportunity in healthcare: Leaders need to stop being too focused on money, but rather remember that this is about lives. This challenge also affects healthcare workers, as many of them are leaving the healthcare industry causing increased work pressure on the ones remaining.
[27:48] Roz inspires others by showing rather than telling, and she is inspired when she sees her patients improving.
[28:21] Best career advice: Do it because you want to, not because anyone is making you do it.
[28:34] Attributes of a healthcare leader: Leaders have to listen, be present, and then communicate, in that order.
[29:05] A professional society recommendation: The Whitehouse Conference on Aging (WHCOA).
[29:50] Book recommendation: "The Art of War" by Sun Tzu.
[30:12] Find Roz's book "Lifted" on her Instagram page or her website. The book is focused on lifting people out of the mindset of not getting their documentation in order, to a mindset of leaving a legacy.
[32:29] Healthcare leaders need to educate patients and caregivers more in the transition from discharge to home health.
[33:28] Roz hopes that in a year, her team would have been able to go into a hospital to educate people on the discharge phase before they leave the hospital.
Key Quotes:
"When you're going through hell, keep going" - Winston Churchill
"You can't make a wise decision in crisis if you don't have the right information"
"Success leaves clues, failure leaves data"
"Make sure that at the time of death, you have a beneficiary on your bank account"
Connect:
Find | Rosalind Jones
LinkedIn – Rosalind Jones
Instagram - @rozjonesenterprises
Website – www.rozjonesent.com
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet our guest today, Tanya Stinson, Founder of Leaning Towards Change, LLC. Tanya had a Master Blackbelt in Lean Six Sigma while working in power plants and coal mines before her seamless transition into healthcare getting a Meditech certification by herself.
In this episode, I sit with Tanya as she highlights the importance of improving processes, and ourselves as individuals by continuous learning and strategizing.
Top Takeaways
[00:27] Never stop chasing your dreams and when you do fail, get back up and start all over again.
[08:10] Process Improvement and Continuous Improvement offer an opportunity to get more hands-on experience beyond just the knowledge gotten from school. The more your years of experience, the more knowledge you have.
[10:48] Advice for new PI professionals: Be a sponge, try to soak in as much as you can. Be an effective listener. It also helps to build trust and relationships because people will recognize that you go all out to solve problems and after a while, they be the ones to bring these issues to you.
[14:30] Tools for building intimate team connections: Talking with people helps to know where to start, take time out to explain processes. An example of this is teaching the team a waste walk so they can carry it out in their respective fields.
[19:20] Best 'Aha' moment: This came following the loss of a miner due to an accident because of the inadequacy in preventive processes. This event motivated her to work hard on improving processes to prevent a recurrence.
[20:25] Current changes in health care: Healthcare needs process improvement now more than ever to streamline processes, reduce cost and reduce waste.
[23:54] New professionals in healthcare are encouraged to join organizations like A.C.H.E, where they can make new connections to get established or get mentored.
[25:30] Tanya's faith in her family and consistent positivity around herself which she spreads through the team, help to keep her and her team inspired.
[26:28] Best career advice: Don't stop learning, always be learning something to keep your competitive edge.
[27:51] A habit that contributes to her success: Always determine where the errors and inefficiencies are because if people don't know where to start, they have no foundation.
[28:35] Website recommendation: Google.
[29:20] Listeners are also encouraged to visit Tanya's website, sign up and get a free consultation.
[29:50] A professional society: A.C.H.E and N.T.A.H.Q (North Texas Association for Healthcare Quality). Listeners can also make out time to get in touch with their state quality associations.
[31:13] Book recommendation: "The Toyota Way" by Jeffrey Liker
[32:15] Tanya's message to herself: Learn from your mistakes, don't make those bad mistakes twice. To herself in the future, her message is to never stop, and continue on even if she falls.
[33:08] Final advice from Tanya: Be a sponge, continuously listen to people that have a lot of knowledge. Take a lot of notes and never stop learning. You never know what kind of certification or knowledge will give you that step up above everybody else.
Key Quotes:
"If you fall, fall forward"
"Experience comes with time"
"Never stop learning, always be growing"
Connect:
Find | Tanya Stinson
LinkedIn – Tanya Stinson
Website – www.leaningtowardschange.com
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Introducing our guest today, Shalisha Grace Maddela, a Performance Improvement Consultant at Stanford Health Care. Wanting to have an impact in healthcare, Shalisha got a Bachelor's Degree in Psychology at UC, Davis, and later on, a Master's Degree.
In this episode, Shalisha shares her strong drive for quality and performance improvement work as a key factor in her successful journey in the healthcare industry.
Top Takeaways
[00:44] Oftentimes, the first step can be the most daunting, but if we don't try, we're never going to learn. For the mindset of a Process Improvement professional, there's no such thing as failing, either you find success or you find a lot of points to learn.
[06:52] Shalisha also has a strong motivation for volunteering and taking part in different foundations. These experiences have helped her make great connections and give back to society.
[09:03] Lessons from moments of failure: It is important to speak to customers and get a good understanding of the root cause of a problem before jumping into solutions.
[12:16] Tips for building intimate team connections: "Ethos, Logos, and Pathos". Ethos refers to the ethical appeal and proper alignment with authority. Logos is the logic behind decisions, especially consideration given to data. Pathos is the emotional appeal; this helps with motivation and drive for people to get the work done. Combining these with Performance Improvement was not an easy feat as it took learning through trial and error.
[17:23] Best 'Aha' moment: When Shalisha was activated for the Covid-19 response, she realized she could take advantage of her Lean Six Sigma training to improve performance, effect change, and reduce the chaos.
[21:03] Current changes across the healthcare industry: With more technological awareness following the pandemic, the pivotal role of people skills and change management will continue to be needed.
[22:55] How can the healthcare industry become a more attractive place for ambitious PI professionals? It would involve creating inclusive spaces for diverse talent and working more towards retaining people by showing their passion for retention. This helps people feel desired and valued. Healthcare leaders need to discuss with staff and figure out what they want; even if it can't be done yet, just the process of talking goes a long way.
[27:15] The environment at Stanford where people are constantly striving to be better inspires Shalisha to do the same.
[28:10] Best career advice: Don't let the fires of the past burn you. Keep moving forward and don't be defined by your errors.
[29:24] A successful habit that contributes to success is Feedback. Always getting feedback from her team members, her manager, and even internally with herself promotes growth immensely.
[29:50] Website or Application recommendation: Smartsheet
[31:00] Professional society or conference recommendation: California Association of Healthcare Leaders (C.A.H.L)
[32:34] Book recommendation: "Humble Enquiry" by Edgar H. Schein
[32:10] Shalisha's message to herself in the past would be "don't be so hard on yourself, it's going to be okay, and don't be too attached to the idea of what success looks like, you're going to end up in the places you need to be". As for the message to herself in the future, she hopes she is happy and does not forget her roots.
[35:04] Final comments from Shalisha: Lead with your humanity.
Key Quotes:
"Fail early, fail fast, but always fail forward"
"If you go out and make an impact or give value, it's going to come back"
Connect:
Find | Shalisha Grace Maddela
LinkedIn – Shalisha Grace Maddela
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Introducing today's guest, Carm Huntress, Chief Innovation Officer and founder of RxRevu. With a Degree in Electrical Engineering, Carm started out working in early-stage technology companies focusing on product and technology.
In this episode, Carm expounds on the deficiency in information regarding the cost of medical treatment both on the side of the medical professionals and the patients. He describes his passion for his work, which involves bridging this gap to create room for transparency and measurement, as the ultimate steps to healthcare improvement.
Top Takeaways
[00:44] It's easy to tell be people what to do but it's very hard to get people to want to do what must be done.
[04:44] RxRevu provides real-time cost transparency. What healthcare lacks today, both for providers and patients is an understanding of the cost of any product or service. RxRevu helps to bring real-time drug costs to doctors when they are prescribing at the point of care.
[07:32] Probably the most important thing for early-stage startups to understand is that "Timing is everything"; about half of your success is about timing. Startups need to have the best when it comes to disciplined people, disciplined thoughts, and disciplined actions.
[11:35] Critical concepts for healthcare leaders: Transparency especially with information for decision making. The second is Right place, Right time. The third issue is about fitting into the value chain of healthcare in the right way.
[14:28] The biggest success is what the company has achieved today. Carm shares his past failure to work more collaboratively and this affected the team but he continues to work on it.
[19:18] The biggest challenge and opportunity in healthcare today: The biggest challenge is what to do as we come out of Covid; do we go back to the way things were, or will Covid-19 be a trigger for a major change?
[25:02] For Carm, inspiring others comes from discussing the mission, to let workers feel the emotional connection of what the mission means to them. His inspiration comes from the time spent discussing with healthcare leaders to share the benefits of his company's work.
[27:56] Best career advice: it's not about your career, it's about your calling. What you need to find is your personal brand or the thing you're better at than any other person.
[29:31] 3 attributes of a data-driven healthcare leader: Measure everything; so many times, we have assumptions but data will show something different.
[32:22] A professional society recommendation: The College of Healthcare Information Management Executives (CHIME). A conference Carm recommends is "The Health Evolution Summit".
[35:04] Book recommendation: " No Rules Rules" by Reed Hastings, and "The Growth Handbook" by Elad Gil.
[37:35] Carm hopes to continue to expand cost transparency nationally offering services beyond just pharmacy. He also hopes to be a better leader.
Key Quotes:
"Leadership is about getting people to want to do what must be done"
"If you're a leader and you look behind you, and nobody's behind you, then you're not a leader"
"Someday, all providers, all patients are going to have access to real-time costs for the services and products we buy in healthcare"
"People tend to follow their emotions, not their thoughts"
"Find the thing that you love to do that keeps growing your unique knowledge and pursue that wholeheartedly"
"Measure every part of your business"
Connect:
Find | Carm Huntress
LinkedIn – Carm Huntress
Twitter - Carm Huntress
Website – www.rxrevu.com
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet our guest in this episode, Dr. Sanjay Prasad, a Surgeon and the CEO SurgiQuality/SurgiConnect. His goal is to help patients connect with the best surgeons for their condition, within their network. Realizing that surgical quality varies from place to place without any tools for patients to navigate, inspired the creation of his company.
In this episode, Dr. Sanjay discusses the inability of patients to assess the quality of surgical care they can expect, and how his business tackles the different aspects of this problem.
Top Takeaways
[05:57] Some points of failure in your life give you such momentum that you never want to fail again. This perseverance through failure is greatly amplified by a passion for what you do.
[09:21] Patients need quality transparency, in other words, the quality metrics for each procedure for every surgeon in a hospital.
[12:30] Creating a platform where surgical cases can be reviewed by other surgeons has had a tremendous impact in lowering the rate of unnecessary surgeries, which also lowers premiums paid for malpractice.
[16:04] Best 'Aha' moment: This was the realization of the wide price difference between different surgical centers while there was a coexisting lack of any means to navigate through the differences in quality between these centers, and how this confirmed an opportunity for business while helping patients.
[19:13] Ongoing changes in the healthcare industry: Following the pandemic, a lot of cases were put on hold and patients started to pay more attention to the health risk of going to a surgical facility. This is a great time to reset healthcare. Dr. Sanjay's book "Resetting Healthcare Post Covid-19 Pandemic" is written for the patients based on this.
[22:15] Surgery centers and other institutions will have to consider other parameters before giving privileges to surgeons, particularly their past outcomes.
[24:18] It is vital to keep up with the latest technologies and information in surgical practice.
[25:16] Best career advice: "Follow your passion"
[26:28] Statistically, Black patients tend to have a poorer surgical outcome than white patients.
[29:26] It helps to always note ideas down whenever you get them, so you don't forget.
[30:34] Website recommendation: Pubmed, American Journal of Medicine
[31:42] Countermeasures and awareness need to be created to address the issue of racial disparity with various procedures, hopefully, to cause behavior modification.
[32:50] Book recommendation: “Resetting Healthcare Post Covid-19 Pandemic" by Dr. Sanjay Prasad. Find out more about the book on the Resetting Healthcare website.
[35:16] Dr. Sanjay's message to himself 10 years in the past would be to identify ways to engage the masses to change the system for the better. To himself in the future, he would ask, "what did you leave behind?"
Key Quotes:
"Know before you go"
"I think you're so lucky if you can find what it is that you love to do, and passion to do, and have an opportunity to do it"
"Depending on specialty, 15-30% of procedures that are being performed today are unnecessary"
"You've got to seek happiness, and to seek happiness you have to follow your passion"
Connect:
Find | Dr. Sanjay Prasad
LinkedIn – Dr. Sanjay Prasad
Email - info@surgiquality.com
Website – www.surgiquality.com
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet our guest on this episode, Dov Hirsch, General Manager of the Immersive Health Group, a subsidiary of the Glimpse Group, which works with Augmented and Virtual Reality technology building software for a variety of industries including healthcare.
In this episode, Dov describes the role of AR/VR as well as the entertainment industry generally, in future advancements of the healthcare industry, particularly following the impact of the pandemic on workflows.
Top Takeaways
[03:00] Get uncomfortable, explore things that you haven't explored, and be open to ideas that you haven't been open to.
[17:17] There is a huge difference between what people talk about in healthcare and what they do. Even with growth in value-based care, it is grossly under-practiced, and most healthcare delivery in the US remains fee for service.
[21:21] The role of AR/VR in healthcare: The two main areas where augmented reality will have an impact are Clinical training and Behavioral health.
[30:56] Lessons from experience in failure: The failure of so many health systems is leaning too heavily on past knowledge and actions that gave success, to predict what will be successful in the future.
[38:53] Tools for building intimate teams: Leaders need to demonstrate an ability to change and adaptability to different situations to still achieve their goals. While closely managing the most important things, the leaders must also keep in mind that the goal is not to be indispensable; the goal is to be able to walk away and know that the entity can thrive.
[43:30] Best 'Aha' moment: There are lots of opportunities for healthcare to deliver impact using entertainment as a tool, and this has been greatly underestimated.
[48:20] Current exciting changes in healthcare: Care delivery has to be more affordable, more convenient, and more effective. Quality professionals need to start thinking about applying quality measures to retail and consumer health.
[53:37] Dov gets a lot of inspiration from his family and the fun in his work.
[56:53] Best career advice: "Accept Help; Don't be afraid to ask for help"
[01:00:30] Successful Habit: Take care of your health
[01:02:45] A professional society recommendation: Game Developers Conference (GDC)
[01:03:38] Book recommendation: ‘The Challenger Sale’ by Matthew Dixon, ‘Moonwalking with Einstein’ by Joshua Foer, ‘The Tipping Point’ by Malcolm Gladwell
[01:06:05] Dov's message to himself would be to embrace who he is, and to have fun.
[01:09:30] How to contact Dov
Key Quotes:
"Taking on a challenge is a lot like riding a horse, if you're comfortable while you're doing it, you're probably doing it wrong"
"You cannot underestimate the value of your clinical or caregiving workforce"
"The opportunities for learning are going to be greatest where and when mistakes occur"
"We don't transform, if we're lucky and we work hard, we adapt"
"Everyone needs to seek out help and accept it"
Connect:
Find | Dov Hirsch
LinkedIn – Dov Hirsch
Website – www.immersivehealthgroup.com
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet today's guest, Sharon Sloane, President CEO of Will Interactive, a software service delivering knowledge worldwide through technology. With a background in Education training and mental health, the goal of Sharon's company was to answer the question "what does it take to positively influence behavior?"
In this episode, I talk with Sharon as she expounds on the problem of culture within the healthcare industry, and how this impacts professionals and patients, as well as the role of training in addressing these issues.
Top Takeaways
[05:46] There is a problem with the culture in healthcare ranging from diversity and equity to rampant burnout among healthcare professionals.
[09:07] Leaders need to understand that whatever training is recommended for healthcare professionals who now have to deal with several symptoms, must be engaging and worthwhile.
[13:51] Lessons from experience: A huge success Sharon recalls was creating the program "Beyond the Front" to combat the high rate of suicides at the time, which resulted in a 60% reduction in suicides.
[19:58] Sharon's work technique: Listen; if you listen you can learn things that are implied and people will share things with you if they feel safe.
[22:00] Challenges and Opportunities in healthcare: The upheaval caused by the pandemic is a huge challenge but at the same time invites innovation that needs to happen at a rapid pace.
[26:30] Sharon is inspired by her deep commitment towards her client and staff, especially from the ideas they develop.
[28:00] Best career advice: "No one ever achieved success alone" Find bright people and mentors and engage with them.
[29:38] A professional society recommendation: The Association for Talent Development, Becker's Hospital Review.
[33:00] Leaders need to evaluate a training before recommending it to healthcare workers, to know how valuable and engaging it would be. Training should be an investment, not a cost.
[34:50] Listeners are encouraged to visit the Will Interactive Website, get a free 20-minute call, or a free demo.
[36:37] Achieving an impact on the organizational culture in healthcare, alongside leading organizations would be something to celebrate.
Key Quotes:
"It is not easy to be a pioneer, but oh it is fascinating"
"61% of physicians are reporting burnout"
"We need to look for small wins"
"If you're the smartest person in the room, you have to find a new room"
"Be real, be who you are because you do a lousy job at being anyone else"
“It's not about forcing someone to do x,y, or z; it's about leaving them to the conclusion that it's in their best interest to do a,b, and c.”
Connect:
Find | Sharon Sloane
LinkedIn – Sharon Sloane
Email - sharon@willinteractive.com
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet today's guest, Nathalie Occean, Chief Operating Officer for MedHaul, a healthcare tech startup based in Memphis, Tennessee, which essentially connects healthcare organizations to specialized transportation providers to aid patients with major mobility difficulties. With experience in academic medical centers and Healthcare Administration, Nathalie quickly realized she had a mindset for operations and a passion for healthcare quality.
In this episode, Nathalie narrates her journey into the healthcare industry and her work as a part of the growing technological changes in the healthcare industry.
Top Takeaways
• [09:27] The pandemic brought out the importance of the MedHaul service as patients who needed to continue hospital visits could take advantage of the platform after the shutdown of public transportation. This has only emphasized the need for leaders to adopt change in healthcare, especially in the digital healthcare space.
• [12:17] Lessons from failure: Getting into grad school was very tough and this helped Nathalie realize her resilience and determination towards her passion. In this process, she also discovered the importance of communication as she had to reach out for insight from the faculty while trying to get in.
• [16:48] Tips for team building: Let the team members be experts in their own rights, but find out what is working or not working for them, then help them connect the dots, so in the end, they can feel connected to the solution.
• [20:40] Leaders need to recognize the importance of setting boundaries in and out of the workplace. Another key point for leaders is to lead by example when it comes to accountability; this involves dutifully carrying out your own role for team members to see how it relates to theirs. Follow-up is another critical tool for accountability.
• [24:06] Best 'Aha' moment: This was the realization that it's okay to not know all the answers, although rather than simply accept you don't know, give a response that shows you plan to work on it. Learning the right people to ask questions saves a lot of time. • [28:07] What is the N.A.H.S.E Case Competition? The organization is aimed at promoting minorities and executives in healthcare. The case competition is for graduate students to present solutions as if in the shoes of consultants.
• [34:50] Ongoing changes across the healthcare industry: Technology and the digital health space are being embraced more widely in healthcare.
• [50:55] Keeping a habit of having a baseline before starting a project helps measure how much work has been done at any point in time.
• [52:34] Website recommendation: Slack for communication, and Asana for project or team management. • [54:02] Professional society recommendation: N.A.H.S.E, National Association for Healthcare Quality (N.A.H.Q), I.H.I
• [57:38] Nathalie’s message to herself in the past; Trust your gut. In the future, she would remind herself to remember why she started.
• [01:00:14] Final advice from Nathalie: Understand the full scope of quality in whatever organization you're in or trying to get into, as this varies from one organization to another. Be open to opportunity.
Key Quotes:
"Always advocate for service"
"What are the things that you're not willing to accept failure in?"
"We are not in a position to be resistant to change"
Connect:
Find | Nathalie Occean
LinkedIn – Nathalie Occean
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet our guest, Dr. Shawn Griffin, President and CEO at URAC, Washington DC. URAC is an accrediting organization that verifies the quality of healthcare organizations throughout the industry. Dr. Shawn is also a Family Physician with a background in the role of Chief Medical Information Officer and experience creating quality improvement projects.
In this episode, I sit with Dr. Shawn as he shares his work influencing quality on a global scale, as well as the inspirational events that led him through this journey.
Top Takeaways
• [00:14] As a leader it's important that you know and understand your team, in order to approach management like a coach and maximize the skill set of everyone on the team.
• [13:30] As you push forward in your career, look for opportunities that will put you in a unique spot, and make you uncomfortable, and your breakthroughs will come.
• [14:06] Lessons from failure: "You can be doing everything right, and still suffer a setback"
• [21:48] "You should make friends"; because being a resource for people is a great way to network. However, make sure that you are transferring your contacts to a device that you would keep if your business shuts down tomorrow. It is also important to copy all your work contacts, print them out, and take them home every year to preserve them.
• [23:22] Listeners are advised to update their resumes at least once a year, to keep track of their progress.
• [23:50] Building intimate teams: You need to understand the skills and personality tendencies of the people you're working with to know how to deal with them.
• [38:20] Current changes in healthcare: There will be continued support for telemedicine, as the pandemic has forced innovation and things cannot go back to the way they were before the pandemic. Additionally, attention needs to be paid to policymaking which is becoming more of a focus in creating a positive impact in healthcare.
• [44:00] The importance of engaging with your local and state regulators and legislators is incredibly underappreciated. They listen to someone from their community rather than an expert they don't know.
• [45:10] Many of the standards used for the Covid-19 vaccine were first written up by URAC years ago and it has been inspiring to relate with the person that wrote them. Dr. Shawn also inspires workers by getting to know them and relating beyond the office work they do.
• [47:11] Best career advice: Know what you know, know what you don't know, don't be afraid to be uncomfortable as long as what you're being uncomfortable for is worth it.
• [47:27] A successful work habit: Whatever your job is, you need to understand it well, and you need to understand what's required to understand it well.
• [50:55] Dr. Shawn's message to himself; focus on work that's meaningful.
• [52:35] Final comments from Dr. Shawn: If you're working on quality, you're doing noble work. Take time to take care of yourself after this tough year, no job is greater than your value.
Key Quotes:
"Know what you know and know what you don't know and never try and fool people"
"Accountability should never be shaming"
"Regulation sets the bar for safety, and accreditation sets the bar for quality"
"You want the world to be fair… and sometimes it's not"
"Every setback can be a reset"
"If I am wildly successful, what would I accomplish?"
"Stats give you details but stories give you memories"
"If you don't understand what makes me a person, then I don't think you're going to care about what makes me a leader"
"If you don't take care of yourself, you can't take care of your job"
Connect:
Find | Dr. Shawn Griffin
LinkedIn – Dr. Shawn Griffin
Email - sgriffin@urac.or
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Introducing Dr. Pringl Miller, a General Surgeon, also with a Fellowship in Hospice and Palliative Medicine, as well as Clinical Medical Ethics. Dr. Pringl is the Founder and Executive Director of Physician Just Equity, an organization created to help empower doctors through complex work conflicts.
In this episode Dr. Pringl discusses the problem of physician inequity and maltreatment of doctors especially among healthcare leaders, highlighting the negative impacts on the healthcare industry.
Top Takeaways
• [06:48] Women and underrepresented people in Medicine and Surgery seem to be more vulnerable to harassment, discrimination, and retaliation. Usually, these situations are unrelated to their clinical quality or work proficiency.
• [10:56] Lessons from failure: It's important to understand the culture and engage in proactive communication with colleagues to minimize misunderstanding. Also, remember that not every environment is going to be supportive of your authentic self and it's better to part ways amicably.
• [14:23] When faced with such challenging situations, it is important to avoid going into conversations hot but to take time and understand what happened, and be sure that the cultural values in that workplace align with yours.
• [17:13] Tools for building intimate connections: Respect for colleagues, Active Listening, and Aligning with what gives people meaning.
• [21:18] Best 'Aha' moment: Moving from clinical work to focus on her foundation gave a lightness, and Dr. Pringl realized that it was because she left an environment where there was a constant expectation for her to fail.
• [27:40] Ongoing changes in the healthcare industry: There is a heightened awareness of health inequity and the need for health justice as the pandemic brought to light some of the racial inequities in the healthcare system.
• [33:28] Professionals need to be encouraged to move into healthcare by improving the workplace treatment of doctors, especially the underrepresented groups of doctors; this alone is a major reason for the mass exit of healthcare professionals.
• [37:05] Dr. Pringl is inspired by her work to lead by example, and this passion helps her inspire workers in her organization.
• [40:45] Dr. Pringl's message to herself in the past is "it's not whether you win or lose, it's how you play the game". To herself in the future, she hopes all her challenges have helped her grow productively.
• [42:07] Dr. Pringl encourages listeners to reach out and offer support through the Physician Just Equity website.
Key Quotes:
"Not everything that is faced can be changed but nothing can be changed until it is faced" - James Baldwin
"40% of women leave Medicine altogether or go to part-time within 6 years of completing their training"
"We are all stories"
"If you're not being allowed to shine and to thrive, there's something wrong with your workplace environment"
Connect:
Find | Dr. Pringl Miller
LinkedIn – Dr. Pringl Miller
Twitter - @equitydocs
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet today's guest, Jessica Neyer, VP of Strategy for Mend, a telehealth company. Jessica has a background also in Pharma Sales and Health tech. The focus of her work is the patient journey, how it interacts with the practice of the physician and the organization as a whole.
In this episode, Jessica highlights the role of teamwork and diversity of ideas in innovation, as well as her work so far in telehealth to revolutionize patient experience.
Top Takeaways
• [05:43] Tools that can help healthcare workers learn more about organizations include Crunchbase, which is used to search for particular aspects in healthcare of interest, places related, and opportunities out there. It is however important for workers to first identify what exactly they want. Other recommendations include HLTH newsletters and HIMSS.
• [11:13] Lessons from experience: Trust your team, you will get incredible support and people will step up.
• [15:33] Focusing solely on work in life can have a detrimental effect on your work due to accumulated fatigue while prioritizing other aspects of life helps to fit in better into the workplace thereby increasing productivity.
• [17:30] Tools for building intimate team connections: Being able to communicate the purpose of the work team members are doing and how it affects them, goes a long way to motivate them.
• [21:21] Best 'Aha' moment: This was coming up with strategies for telehealth patients to be engaged and encouraged to stay while in the waiting room till their physician visit, rather than stare at a blank screen.
• [28:11] Current challenges in healthcare: Leaders and practitioners trying to decide on whether to continue telehealth need to understand that patients now see the benefits and want to continue. However, there is the challenge of integrating telehealth with real-life consultations.
• [30:30] Leaders are encouraged to find people that are open to having conversations with others, rather than just sticking with their ideas; ideas from different people push innovation and move the organization forward.
• [34:28] Jessica's inspiration comes from the innovation of strategies to replace blank screens in telehealth. In turn, giving teams the understanding behind their work helps her to inspire them.
• [35:29] Best career advice: Don't fear the unknown.
• [38:13] It is pivotal to have some form of activity that helps get some release from accumulated work fatigue and stress in order to be a better worker.
• [39:40] Website recommendation: Crunchbase.
• [40:07] A professional society recommendation: HIMSS and HLTH.
• [40:47] Book recommendation:
• [42:05] Jessica's message to herself: Enjoy the journey, don't always be thinking of what in your career is going to come next.
• [44:26] Embrace the unknown, this will help us move forward personally and professionally. Connect with Jessica
Key Quotes:
"Nothing ever good came from doing it easy"
"If you don't have the patient experience down for your practice, you're going to lose that patient"
"80% of patients want to continue doing telehealth post-pandemic"
"We need to all embrace the unknown and get comfortable with the uncomfortable, now more than ever"
"Enjoy every moment and be present, because you never know where it's going to take you"
Connect:
Find | Jessica Neyer
LinkedIn @Jessica Neyer
Email - jneyer@mend.com
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Introducing today's guest, Dr. Lisa Herbert, a Family Physician, and an Executive leadership coach for transitioning healthcare professionals who want to move from clinical medicine into healthcare leadership. Dr. Lisa also has a background in academic medicine, and experience supporting organizations to internally develop leadership programs.
In this episode, I talk with Dr. Lisa as she expounds on healthcare leadership strategies, particularly communication and teamwork, as well as pivotal points of focus leaders need to be aware of, in the industry today.
Top Takeaways
[01:51] Empathy is taking the time and effort to understand a person's struggle and this helps inspire people to move forward; sympathy does not involve any effort but simply acknowledging a person's difficulty.
[08:06] 3 critical concepts for emerging healthcare leaders: focus on workplace diversity and equity, strategies for retaining employees, and Change management.
[11:30] Healthcare leaders need to reach out to other professionals who have experience in change management.
[14:17] The more persistent leaders are about keeping change management in the forefront, the more likely it is to see a change in the mass movement of workers out of healthcare.
[17:35] Without training, Dr. Lisa implemented change management processes to turn a basic family planning agency into a full women's wellness center.
[23:00] How physician leaders can be more team-oriented: Listen intently, be curious and ask questions, remember to always assume positive intent.
[24:43] The Sandwich Method of Communication: This is a method used to deliver negative feedback; it involves giving the negative comment in between two positive comments.
[31:10] The biggest challenge healthcare leaders are facing is the rapid ongoing change in the healthcare industry.
[33:38] Getting feedback from clients is a great source of inspiration for Dr. Lisa in her work. This inspiration is transferred to her workers by listening and acknowledging them.
[34:52] Best Career advice: Always be willing to step outside your comfort zone.
[35:20] Daily reflections; "What fear did I confront today?" Admitting that you're facing something scary, helps encourage you to think differently and grow.
[36:02] Key Attributes of an effective healthcare leader: Cultivate the ability to be aware of yourself as this helps to advance and grow. The ability to build and foster relationships and work with other people is also critical in leadership. Lastly, leaders need to be adaptable.
[37:58] When selecting a professional society to work with, it's important to pick one that aligns with your values and allows you to support issues important to you. As for conferences, attending a conference in a completely different niche gives the opportunity to explore new possibilities.
[43:31] Advice to healthcare organizations: Healthcare organizations need to understand the importance of leadership development.
Key Quotes:
"Leadership is about empathy, it is about having the ability to relate and connect with people for the purpose of inspiring their lives" - Oprah Winfrey
"You don't want to always go into a meeting with something to say, sometimes it's okay just to sit back and listen"
"Change is a bus, you can either drive the bus or you can get hit by the bus"
"As long as you put your best foot forward and as long as you always do your best, no one could ask more of you than that"
Connect:
Find | Dr. Lisa Herbert
• Website | www.drlisaherbert.com
• LinkedIn | Dr. Lisa Herbert
• Instagram | @drlisaherbert
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet today’s guest, Alan Dial, the President of StaffDx LLC, and a labor productivity subject matter expert. Starting with a career in the military in a nuclear power program and nuclear engineering, Alan later gained experience with Quality Assurance, from where he moved into the Healthcare sector.
In this episode, Alan describes how healthcare has lagged behind other industry segments in the area of process improvement in quality management and shares practical tools with strategies that can be applied as a solution to this challenge.
Top Takeaways
[08:25] Critical concepts to know: There is a gap that needs to be bridged between the finance and clinical arms of health care organizations. Medical workers also need to understand the business and fiscal side of what they do. Lastly, leaders should operationalize change by investing in growing their technical acumen around change management.
[12:20] Taking time out to understand the workflows in the clinical arm helps financial leaders also know how to implement decisions that improve productivity.
[19:50] Lessons learned: A major lesson learned after an experience that resulted in laying off staff, is to always be ready for the enemy you don't see. Secondly, don't arbitrarily set a target to meet financial goals without understanding what the process is.
[24:30] Tips for listeners connecting with productivity: When staffing to demand, appreciate that every day is not the same, particularly with jobs like nursing. It is also beneficial for leaders to be accountable for nonproductive hours like PTO, as well as productive hours since managing it can increase efficiency.
[30:10] Financial leaders in healthcare need to plan on "Hiring Ahead" for more staff than the fixed bedside number. This helps to avoid burnout caused by staff shortages due to vacancies.
[33:51] StaffDX, A recommended tool for leaders: The goal of StaffDx is to provide solutions for clinical leaders with real issues that have financial, patient experience, and employee quality impact.
[40:11] The number one opportunity and number one challenge for upcoming healthcare leaders...We have to get innovative with change management particularly coming out of the pandemic, both personally and in the organization.
[46:37] Best Career Advice: "There's change management, and then there's managing the pace of change" More than the technical acumen, you have to influence change by driving human behavior.
[41:56] Key attributes for a productivity-centered healthcare leader: You have to meet department or unit leaders where they are; don't expect them to understand your needs when you are not meeting theirs. It is critical to also equip them to be successful if you want better results.
[51:11] Book recommendation: "The Class You Missed at Nursing School" by Alan Dial, being released chapter by chapter.
[53:45] Advice to healthcare organizations: Start with some rhythm where senior leaders connect with their department directors, keeping workforce management in focus. Accountability is also critical; not punitive but in terms of working alongside department leaders.
[56:41] Looking forward, Alan sees an emerging presence of ambulatory surgery and home health in the community, with StaffDx tailored to address the needs arising from it.
Key Quotes:
"If you don't know where you're going, anywhere will get you there" - Lewis Carroll
"Money was never made in the board room, it's made
Connect:
Find | Alan Dial LinkedIn - Alan Dial / StaffDx
Twitter - StaffDx
Email - hello@staffdx.com
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet our guest, Dr. Brent Jackson, the Vice President/Chief Medical Officer at Mercy General Hospital, a Dignity Health Facility in Sacramento, California. Dr. Brent had been a Practicing General Surgeon for 15 years before moving to administrative roles.
In this episode, I sit with Dr. Jackson and discuss the healthcare industry in regards to burnout, the importance of taking time to recharge outside work, as well as dynamics of teamwork, and defining quality metrics.
Top Takeaways
[00:20] With a positive mindset, it's amazing what people can accomplish when they put their minds to something.
[01:45] Burnout is insidious, and the deeper you get in it, the more blind you get; this was the major reason behind Dr. Brent’s move from clinical practice into an administrative role.
[07:00] Losing the autonomy of private personal practice was one of the factors responsible for burnout. If you reflect and see that you've become your career, you're probably on your way to burnout. You need to take time away from your career and develop outside interests.
[14:30] The definition of a team is a small group of individuals with a shared goal who have mutual trust and accountability. When you bring a team together, you need to focus on developing relationships with them and encouraging them to develop relationships with one another. Also, often allow for shared decision-making, then they have ownership of it.
[16:53] Best 'Aha' moment: While taking time off work, Dr. Brent had realized he always wanted to do an MBA, and finally had time to do it.
[23:35] Current changes in healthcare: Error prevention is becoming critical, with new high-reliability organizational principles and tools being implemented.
[28:40] The healthcare industry needs to be more geared towards defining quality for the upcoming quality leaders. We need to spend more time finding good metrics for defining good quality.
[32:25] Newsletters and giving awards to recognize efforts and inspire.
[36:00] Best career advice: Listen more and ask more questions.
[37:57] Personal habit for leadership success: When trying to solve a problem, it is important to ask 'who are the right people to pool together and what are the right questions to ask?'
[39:25] Professional society recommendations; A.C.H.E and Becker's Healthcare Conference
[41:23] A personal goal-setting process: It is important to identify your goal, what are the stories to get there and what is the timeline.
[42:55] Book recommendation: "The Busy Leader's Handbook" by Quint Studer.
[46:24] Dr. Brent’s message to himself: To himself in the past "Don't become your career", and to his future self "Are you there? How do you like it where you are?"
[48:46] Final advice from Dr. Brent: when you put a project together identify who will be impacted by it, and take their workflows into account to manage the impact. If you often have shared decision-making and engagement of the stakeholders, you will have organic adoption as opposed to resistance.
Key Quotes:
"Whether you think you can, or you think you can't, you're right" - Henry Ford
"Work to live, don't live to work"
"A team creates something that is greater than the sum of the individual components, whereas the work just creates the sum of the individual components"
"That's the mark of good leadership; it's 'how many leaders can you produce?' "
"When you have the drive and you get the recharge, you'll get it done"
"If you don't know where you're going, you can't define the steps to get there"
"'Some' is not a number and 'soon' is not a time"
Connect: Find | Dr. Brent Jackson On LinkedIn
Send in a voice message: https://anchor.fm/healthcarequalitycast/message
Meet today's guest, Akinwande Oshodi, the current President and Founder of the Avery Group, a management consulting firm based out of the Atlanta natural area, with a mission to break barriers and enable success. They work with the CDC in the Program Management Office (PMO) support work including strategic planning and the Department of Veterans Affairs to modernize their electronic health records. The company also does IT audits for several nonprofits and commercial organizations.
In this episode, Akinwande talks about his background both in the military and in finance, narrating how he eventually got into doing business with the government after facing his failure and forging a path from it.
Top Takeaways
[02:46] A lot of sales mindsets can be easily translatable into anything we do as healthcare professionals.
[12:32] Failure can give us time to be introspective and understand our weaknesses so we can strengthen them.
[18:10] Have your destination in mind but be open to what the world gives you.
[20:21] One of the ways to foster intimate connections in teams is to understand their natural behaviors so small changes are easily observed. It also helps to understand their mindset in decision-making processes.
[30:01] Changes in the Healthcare industry: Modernization of healthcare data and systems is a huge ongoing trend, helping to get real-time data quickly for decision making.
[35:17] Requirements to pursue government business: It is important to have an LLC, a bank account, and a DUNS number. You need to register into the System for Award Management (SAM). While the process is not difficult, the actual work to win government contracts is more demanding and arduous. Having proof of past performance is pivotal.
[39:34] For people looking to do business with the government, there are a ton of resources, contact your local Procurement Technical Assistance Centre (PTAC). PTAC can help you understand your business model and plan, and connect with state and local buyers, as well as educate you more with the resources.
[42:22] It's up to us as individuals to educate ourselves on the various broad opportunities within the healthcare industry.
[46:07] Akinwande is motivated by a strong desire to create impact and add value to the organization. He inspires others by leading by example.
[55:58] Professional website recommendation: NAHSE for healthcare professionals, National Contract Management Association (NCMA) for those interested in contracting to learn more and get opportunities with buyers.
[57:21] Book recommendations: "How to win friends and influence people" by Dale Carnegie
[59:11] Akinwande's message to himself: To his past self he says "Don't rush life, and be resilient". To his future self, "Did we accomplish everything that we set out to?"
[01:01:42] Final advice from Akinwande: Have some confidence in yourself and just know that everything is going to work out. Remain resilient, and put your people first.
Key Quotes:
"Be the light that you want to see in the world"
"People don't care how much you know until they know how much you care about them"
"You can change the plan but don't change the goal"
"Be radically open-minded"
"The success of any business is going to come down to people"
"Pressure makes diamonds"
"Collaboration helps breed the best ideas"
“The quicker you fail, the stronger you'll be in the long run”
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At www.theaverygroupllc.com
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Introducing our guest in this episode, Laura Marquez, who is currently the Assistant Vice President of IT Applications at UConn Health, overseeing electronic health records, business applications, and business intelligence. With a Master's Degree in Healthcare Administration, Laura had taken interest in a Clinical Informatics course which started to build her passion in that field.
In this episode, Laura shares her experience with IT in the healthcare sector as well as detailed knowledge of key leadership concepts with particular emphasis on empathy in the workplace.
Top Takeaways
[05:11] IT is a customer service department focused on delivering solutions and tools to other departments to aid patient care.
[08:06] About Laura's TEDx talk: The most valuable asset at any organization is the people that work there. Listeners are encouraged to listen to Laura's TEDx talk to learn more about leadership and empathy in the workplace.
[11:48] Learning empathy: Everyone receives feedback differently and wants constructive criticism differently.
[18:29] Facilitating teamwork can be achieved by having team norms that are agreed upon, making it easier to note and address behaviors that don't align.
[24:06] Your view has to change as you go higher in your career because you can now empathize with younger professionals, having faced similar challenges. Rather than judge them, accept the work they do even if you may have done it differently, as long as the goals were achieved.
[29:13] Current changes in the Healthcare industry: Bringing digital tools into the clinical space is a major ongoing development, with particular consideration given to ensure these digital tools are very accessible to patients.
[32:57] Listeners with interest or opportunities in healthcare are encouraged to be bold, be brave and apply for healthcare jobs; even without a background in healthcare, there are translatable skills.
[36:10] The 'STAR' Interviewing method: When asked behavioral-type questions, follow the STAR method (Situation Task, Action, Result) as this helps you respond concisely to meet all parameters being evaluated by the question.
[39:50] Best career advice: What's the worst that could happen, take risks, be bold.
[40:32] Choose your attitude: How do you think you're showing up, what does the best you look like today?
[42:32] Habits that contribute to success when leading projects: Have a questioning mindset and imbibe this in your team. The 7-second rule: when you ask a question, you need to pause and count for 7 seconds because that allows time and space for the introverts to answer. This also helps keep a continuous feedback loop to be sure you're in the right direction.
[44:14] Mobile website recommendation: LinkedIn, Newsfeeds,
[46:31] A professional society recommendation: A.C.H.E (American College of Healthcare Executives)
[47:21] Book recommendation: “Dare to Lead” by Brené Brown.
[49:00] Laura's message to herself in the past; When one door closes, a window opens, keep your head high. Her message to her future self; Told you so! Listen to your guts more often.
[51:36] Final advice from Laura: We have to remember that we can only control our own thoughts and reactions, we can't control those of other people. How do you want to be perceived? Work on your emotional intelligence so that your intents and perceptions match.
Key Quotes: "Let's invite people in and raise them up so that everyone can do their best" "Every single person should go through emotional intelligence training and situational awareness training" "Look forward, not sideways… focus on yourself and not on others"
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Meet today's guest, Merritt Mckenzie, a health care executive who is passionate about growing and scaling organizations through personnel development to impact patients, families, and the community. With over 26 years of experience, starting as an occupational therapist, then a certified hand therapist, Merit later moved into leadership roles including running a sales organization, and lastly took up the role of General Manager.
In this episode, Merritt discusses leadership in health care services, with particular emphasis on qualities and tools of great leadership, as well as challenges leaders face with practical solutions.
Top Takeaways
- [01:20] Step into your greatness; Don't be afraid of calculated risks. It is through those risks that you end up learning, developing, and becoming better in your career.
- [08:22] Critical concepts that emerging healthcare leaders should have: Diversity within the workforce, Embracing Technology, Empowerment Leadership, and Being Innovative.
- [12:20] Leaders tend to always want to have the answer because they know it already, rather they should be the last to speak and ask more of the questions.
- [19:14] Lessons learned from successes and failures: Firstly, it is so important that leaders are intentional about mentoring someone but also sponsorship as well. Secondly, be courageous and listen to your inner voice.
- [26:10] Personal leadership tools: Self-awareness; leaders need to be aware of the impact they are having on others around them. Another is that we should be obsessively curious about people around us if we hope to be impactful in their lives. Other tools include the Strengths Finder tool and the Predictive Index.
- [30:22] Lessons from an influential leader: Treat people well, be thoughtful and kind to people.
- [38:30] Leaders do not take time to engage their employees and strategize to harness the full value of their employees. Leaders also often fail to be intentional about listening to all stakeholders at every level of the organization.
- [44:32] Best career advice ever: "Be You"; there's only one person that can be the best you there is, and that's you.
- [48:25] Key attributes of an effective Healthcare leader: Engage, Learn, Adapt, Lead.
- [52:08] Professional Groups recommended for listeners; A.C.H.E (American College of Healthcare Executives), N.A.H.S.E (National Association of Health Service Executives), The Private Directors Association, The Black Corporate Board Readiness Program.
- [54:20] Books Recommended: "Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You" by Frances X. Frei "The 21 Irrefutable Laws of Leadership" by John C. Maxwell
- [56:13] Advice for health organizations: Be intentional about having a program to develop leaders, and make no assumptions that it is happening organically.
- [57:43] I want to be intentional about helping team members and colleagues grow and prosper personally and professionally. Hopefully, this shows in clinical outcomes and the growth of the business.
Key Quotes:
"The best way to predict the future is to create it" – [Abraham Lincoln]
"It is important to step into your greatness"
"What fear did I confront today?"
"Companies who are diverse in their workforce as well as their senior leadership, outperform other companies who are homogenous"
"Be intentional and unafraid to pilot and test things as much as possible"
"Know that you were called for this, you may not be perfect, but it's not about perfection, It's about the process"
"Many years ago, I intentionally wanted to make sure I left any person I engaged...better than I found them"
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Dr. Brian Wiggs is an accomplished organizational excellence practitioner with 16 years of experience in healthcare. Brian has a proven record of fostering and accelerating a culture of continuous improvement to create an operationally efficient, healing healthcare environment using lean principles. Brian is a collaborative leader focused on building cross-functional teams, systems to develop people into effective problem solvers, and infrastructure that drives focus and alignment around an organization’s strategic priorities. Brian is currently the Senior Quality and Organizational Excellence Leader with the UNC Department of Family Medicine in Chapel Hill, NC.
From an early age, Brian knew healthcare was his calling. Brian’s older brother and family live day-to-day with the long-term effects that result from medical error. Brian’s life goal is to find innovative ways to improve the quality and safety of healthcare delivery while also developing and empowering people.
Brian holds a doctorate in Health Administration from the Medical University of South Carolina, a master’s degree in Healthcare Administration from the Gillings School of Global Public Health at the University of North Carolina at Chapel Hill, Bachelor of Science in Clinical Laboratory Science from East Carolina University, and Master Certificate in Lean Six Sigma from Villanova University. Brian is currently pursuing Lean Six Sigma Black Belt and Manager of Quality and Organizational Excellence certification through ASQ.
Here In Episode #139, Brian starts our show with a mindset for relentless focus to make our teams better. Brian is a past classmate doing big things within the UNC Healthcare System and shares the personal mission that has empowered his entire path in healthcare leadership. He highlights his career dark moment story centered around the path of burnout connected with quality improvement work. He shares with us the two most impactful questions that he uses to build intimate connections on the teams that he leads. Brian tells us his AHA after finding his team hitting the wall on a PI project; and teaches us the impact of having multiple management systems in the facilities at one time. He shares some great outcomes and reflections provided through the lean transformation work taking place in his organization. And highlights many takeaways on why healthcare will be the destination industry of the future.
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Dr. Albano currently serves as the Vice-Chair of Quality and Medical Staff Affairs for the Department of Family Medicine at Prisma Health in Greenville, South Carolina. He is board certified by the American Board of Family Medicine (ABFM) with a Certificate of Additional Qualification (CAQ) in Sports Medicine. Dr. Albano is an alumnus of the New York College of Osteopathic Medicine where he earned his medical degree.
Following medical school, he completed a one-year rotating internship at Southampton Hospital on Long Island and then completed his residency in Family Medicine at the University of South Florida in Tampa, FL. During his final year of residency, Dr. Albano served as Chief Resident. After residency, he completed a Primary Care Sports Medicine Fellowship at Thomas Jefferson University in Philadelphia, PA, where he worked closely with the Philadelphia Phillies organization under the direction of the physicians and surgeons of the Rothman Institute.
Upon graduating from fellowship, Dr. Albano joined the Rothman Institute practicing Primary Care Sports Medicine before relocating to Greenville to join the Prisma Health Department of Family Medicine and to serve as an assistant professor in Family & Community Medicine for the University of South Carolina School of Medicine-Greenville. Dr. Albano is also an alumnus of Auburn University in Auburn, AL where he earned a Master's in Business Administration, and he is a certified Lean Six Sigma Green Belt. Dr. Albano enjoys spending his leisure time in the company of his family and friends.
Here in episode #138, Drew starts our show reminding us that excellence is a habit. He gives us an overview of his background going from family medicine and to quality and patient safety. Drew shares the professional transition that he's going through as he moves deeper into executive leadership. He provides a great introduction to the world of medical affairs leadership.
Drew shares a career dark moment teaching how the pathway forward may sometimes look like a circle. Drew shares how he leverages authenticity for personal and professional success. He gives a huge shoutout to practice managers as his first line of quality improvement and service excellence. He shares thoughts on how emerging technologies will continue to push the industry forward. And gives us his best career advice to always think ahead.
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Russell (Russ) Gong, co-founder of sustainability healthcare brand Cabinet. Russ is a former social entrepreneur and US National Guard, Infantry who also worked in community empowerment. The Cabinet Health brand was born as a result of his vision for a more transparent and sustainable healthcare.
Building a sustainable direct-to-consumer pharma brand the right way is not an easy task, but it's today's only option. At the same time, healthcare is impersonal and it shouldn't be. OTC and pharmacies are very confusing - people wander down the aisles unsure of what to purchase - it shouldn't be this way and there are new generation entrepreneurs already tackling the challenge.
Here in Episode #136, Russ starts our show with a leadership mindset to persevere through your growth mindset. Russ gives us a great overview of how he brings quality, sustainability, and personal care into every aspect of his startup organization, Cabinet. He shares insights into the personal and professional goals that drive his mission-centered career. Russ highlights how his entrepreneurial journey has deepened his personal resolve for succeeding.
Russ gives us critical areas of focus that healthcare leadership have on their radar for achieving more sustainable solutions in healthcare; and adds insights on our responsibilities for protecting the environment. Russ breaks down the highest highs and lowest lows while leading his organization. He gives a huge shout-out to the healthcare leaders that have impacted his journey. Russ breaks down the number one challenge and opportunities for emerging healthcare leaders and highlights a business opportunity for professionals looking into the world of sustainable operations. And Russ gives us a straight shot leadership mindset with no hidden contracts.
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Sepi is a Healthcare Management Professional with 30+ years of successful leadership in a variety of roles, with 16 of those years in healthcare information technology. Her in-depth experience offers operational, project, and change management leadership within a healthcare environment spanning the entire Revenue Cycle workflow in both an inpatient and outpatient setting.
She is very effective in the full life cycle of project management while maintaining an understanding of the operational needs of the areas the project is impacting. Her expertise range from implementing numerous health delivery projects focused on clinical, revenue, and technical arenas, involving system selection, procurement, workflow analysis, workflow documentation, and workflow process improvement, configuration and development, testing, reporting, training, activation, launch, and production support, and creation of policy and procedures for daily operations.
She is a proven team facilitator and effective team member with a personal mission to effectively support her users in prioritizing all the Information Technology needs and manage an operational roadmap with an effective governance process.
Here in Episode #135 Sepi starts our show with a leadership mindset encouraging us to be open to new opportunities. As a recent HIMSS Global Chapter Leader of the Year, Sepi shares how she's managed a 30+ year career in the healthcare industry; and introduces us to a number of specialized areas of healthcare IT professional certifications. Sepi gives us a dark moment story on how personal intimidation guided her into her career path.
Sepi shares how she leverages honesty, support, and humor for bringing teams together. She shares a career aha moment, continuing in the theme of being open to new opportunities. As an IT professional Sepi gives an official nod to Emergency Management as an area of focus that she would love to see project management and quality professional’s plugin more with. Sepi highlights a growing collaborative locally in Georgia known as the Innovation Crescent. And she shares how building a personal brand centered on being reliable will go far with both current and future teams.
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Dr. Donna Prosser has been in the healthcare industry for more than 30 years and is currently the Chief Clinical Officer at the Patient Safety Movement Foundation. She spent the first fifteen years of her career at the bedside and transitioned into administration in 2002 after a personal experience that helped her to understand just how fragmented and unsafe patient care can be. This experience ignited a passion to improve healthcare quality and safety that continues to burn to this day.
Prior to joining the Patient Safety Movement Foundation, Dr. Prosser worked as a healthcare consultant, helping organizations across the United States to improve quality and safety, increase patient engagement, and reduce clinician burnout. Before beginning her consulting career, she was responsible for clinical practice improvement across Martin Health System, while also functioning as Site Administrator and Chief Nursing Officer for the system’s largest hospital. She previously focused on improving quality and safety through administrative, education, and clinical roles at both Carteret Health Care and the Washington Hospital Center.
Dr. Prosser is a Fellow in the American College of Healthcare Executives and is board certified as a Nurse Executive by the American Nurses Credentialing Center and as a Patient Advocate by the Patient Advocate Certification Board. She is the recipient of the 2021 Robert L. Wears Patient Safety Leadership Award.
Here in Episode #134, Donna starts our show with a mindset encouraging even the smallest of groups to change the world. Working with the patient safety movement, Donna is on an impressive mission to achieve zero preventable harm by the year 2030. She shares with us her impressive background in nursing, leadership; and the very personal story that set her off on her journey to transform the industry. She highlights opportunities to improve the medical record for patients as a career lesson learned from her past.
Donna shares of focus around human factors as an important tip for all facilitators to grow within. She provides great insights into the work that the Patient Safety Movement is leading, including access to the free virtual sessions for World Patient Safety Day. She gives a career Aha moment that encourages us to speak the language of the teams that we support. Donna connects the dots between problem-solving and the scientific method. Donna tells us why now is the perfect time for a quality and patient safety professionals to shine; and places a call to action for healthcare organizations to embed quality and patient safety in all areas of their organization.
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John Toussaint, MD, is the CEO emeritus of ThedaCare, a five-hospital system in Wisconsin, and the CEO of the ThedaCare Center for Healthcare Value. He was founding Chair of the Wisconsin Collaborative for Healthcare Quality and of the Wisconsin Health Information Organization, as well as the non-executive leader of the Partnership for Healthcare Payment Reform in Wisconsin. He has participated in many Institute of Medicine subcommittees, including most recently the Value Incentives Learning Collaborative and the CEO Checklist for High-Value Healthcare.
Dr. Toussaint's healthcare improvement work using Toyota Production System principles has been well documented in articles published in Health Affairs, the Harvard Business Review Blog, and Frontiers in Health Management. His work on payment reform and the transparency of provider performance data has been featured in The American Journal of Managed Care and the Commonwealth Fund publications, as well as news publications like The Wall Street Journal, the Milwaukee Journal Sentinel, and Healthcare Finance News.
He has been a featured speaker at the Association for Manufacturing Excellence, The Agency for Healthcare Research and Quality, the Center for Medicare and Medicaid Services, The Shingo Prize, The Lean Enterprise Institute, the Institute for Healthcare Improvement, and many international conferences. His groundbreaking first book, On the Mend, Revolutionizing Healthcare to Save Lives and Transform the Industry, was recently awarded the 2012 Shingo Research and Publication award. It shows how healthcare can be fundamentally improved at the point of delivery to patients using the proven principles of lean management. His just-released second book, Potent Medicine, The Collaborative Cure for Healthcare, describes the three core elements necessary to transform healthcare and deliver better value: delivery of care designed around the patient; transparency of treatment quality and cost; and payment for outcomes.
Presently Dr. Toussaint is the leader of the Healthcare Value Leaders Network (www.healthcarevalueleaders.org). A partnership between the Lean Enterprise Institute in Cambridge Massachusetts and the ThedaCare Center for Healthcare Value. This partnership is helping to facilitate collaborative learning between organizations committed to transforming themselves using the lean methodology. Presently there are 27 members in the network.
Here in Episode #133, John starts our show with a leadership mindset to act our way towards a new state of improvement. John gives us an overview of his career path, and what drove him to establish lean management principles as his guiding standard. He lays out the blueprint for leaders to establish management principles early for success and shares the dark moments story connected to the direct impact of failed leadership.
John gives us great examples of leaders stepping up with courage and applying the fundamental principle of respect for people. He describes how he leverages the power of listening to build strong teams. He highlights his best practice approach for going to the Gemba with purpose, and how that led to a $4 million renovation project. John shares how appropriate payment programs will lead to an explosion of healthcare quality improvement. He encourages healthcare leaders to prioritize collaboration over the competition; and how healthcare leaders can create their best selves through reflection and personal Kaizen.
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• The Lens - Podcast
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Dr. Sabrina A. Kuhn currently provides consultative services in Quality Improvement to health plans and health systems around the country while residing in Dallas, TX.
She has worked in Quality for the last 15+ years in a managed care environment, the provider community, and the city government.
She has spent 7 years in Public Health and the last 25 years in behavioral health. Dr. Kuhn has also served as an adjunct professor for 12 years teaching various psychology courses including Cultural Competency. She is a certified Cultural Competency trainer and holds a yellow belt certification in LEAN Six Sigma for Healthcare. She has worked in every level of care from the state hospital to owning a private practice.
She received her doctorate in Counseling Psychology from Temple University in 2011. In her spare time, she enjoys traveling, live music, and her biggest joy is spending time with her husband and six-year-old son Isaiah.
Here in Episode #132, Sabrina starts our show with a leadership mindset centered on inspiration and perseverance. She shares how career burnout paved the path for a successful executive-level career in healthcare quality. Sabrina shares with the many faces of quality that she has experienced at key stages of her journey. She gives a personal reflection connected with receiving adequate resources while leading a quality team.
Sabrina shares her approach to assessing the current state of quality in her organization. She highlights a career aha moment focused on accountability, transparency, and owning your fails. Sabrina highlights the power of building strong relationships; and gives her thoughts on the impact to come with rapidly changing regulatory standards. She places a call to action for more equitable salaries for healthcare quality leaders; and shares her approach for checking in with team members
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Moataz Mohammad Maamoun Hamed is a 27-year-old Egyptian, known for my honesty, friendliness, and perseverance.
In college, Moataz majored in economics, but for many reasons that he shares in our interview, decided to make a huge career shift into Healthcare Quality. Some people questioned his decision saying he didn’t have a healthcare background, but Moataz only listened to those who supported him and ultimately found his path.
Moataz has successfully completed a Professional Postgraduate Diploma in Total Quality Management at the American University in Cairo, trained in “Healthcare Quality and Accreditation at Al-Mokawilon-Al-Arab Hospital, self-studied and became a certified professional in Healthcare Quality and Patient Safety after passing both the CPHQ and the CPPS exams with outstanding marks. He also became an IRCA-Certified ISO 9001 auditor, and an ISQUA Member and Fellow. Lastly, he journeyed to the UK to earn a Master of Science in Quality and Patient Safety Improvement.
Today, Moataz serves as a Quality Specialist at a 100-bed hospital in Jeddah-KSA and provides daily leadership in the hospital’s accreditation preparation efforts, along with many other Quality Management and Patient Safety activities. Moataz’s journey is clearly one of passion and inspiration; as he aspires to work in the quality department of a prestigious healthcare institute, where he can continue to systematically make a difference in improving the safety of patients as well as the quality of care they receive.
Here in Episode #131, Moataz starts our show reminding us that quality is a journey and not a destination. He shares the career transformations he's gone through, starting in economics and growing into a Master of Health Care Quality and patient safety. Moataz gives an overview of the ISQua organization; as well as an introduction to the beautiful city of Jeddah where he lives.
Moataz shares a career dark moment connected to the need of finding a suitable mentor. Moataz demonstrates how he leverages empowerment as an approach for building strong teams. He gives a number of best practices for promoting change and change management. Moataz tells us his strategy for using surveys to garner engagement. He shares his excitement for the growing focus for quality and safe patient safety in his country; and places a call to action for QI to become a standard curriculum for all healthcare disciplines. And closes our show with his best piece of career advice to do what you love
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Vangie Dennis is the Assistant Vice President: Periop Services at AnMed Health. Prior to this role, Vangie served as the Executive Director of WellStar Atlanta Medical Center and Atlanta Medical Center South located in the metropolitan area of Atlanta. Vangie has been a nurse for 44 years.
Professional organizations include the Association of Operating Room Nurses (AORN), Laser Institute of America, AORN Specialty Assemblies, Laser Institute of America, American Association of Gynecological Laparoscopist, and the
American Society for Lasers in Medicine and Surgery.
Professional activities and accomplishments are Past Chairperson for the American Society for Lasers in Medicine and Surgery, Past Assembly Chair for AORN Advanced Technology, Past Assembly Secretary for the organization, and member of the American Association of Gynecological Laparoscopist. She is on the editorial board for the Journal for Clinical Laser Medicine and Surgery, Outpatient Surgery, and for OR Nurse.
Vangie has been published and cited in publications such as “OR Nurse, American Health, Laparoscopic Update, Surgical Services Management, Infection Control Today, OR Manager, Today’s OR, Outpatient Surgery, and Same-Day Surgery. She is also the author for the “Medcom Module: Laparoscopic Approach for Treatment of Urinary Stress Incontinence", referenced in “The Joint Commission's 2003 National Patient Safety Goals”, co-published the nursing Chapter 9, “The Team-Nursing’s Perspective” in the book Principles of Laparoscopic Surgery, Chapter 20 Laser Risks and Perioperative Safety: Donna Watson's Perioperative Safety, Author of the 2011 AORN Recommended Practices for Lasers, author for the AORN Laser Study Guide, Module, and video.
Vangie sits on the Clinical Advisory Boards for the Gwinnett Technical School, OR Nurse, Lippincott Williams & Wilkins, Georgia Tissue Council, Medline Industries, Medtronics Corporation, Baxter, and Ethicon Endo-Surgery. She presently serves as the National Treasurer for AORN Board of Directors and served a term on the Board of
Directors.
Ms. Dennis is an independent consultant, lectures on lasers, endoscopic procedures, advanced technology, and nursing practice. Vangie has lectured nationally and internationally for AORN, AORN Chapters, Advanced Technology Specialty Assembly, American Society for Lasers in Medicine and Surgery, The International Laser Safety Conference, Canadian Nurses Association, American Trial Lawyers Association, American Association Gynecological Laparoscopists, MedSun CODA Conference, and Medical Societies and facilities.
Here in Episode #130, Vangie starts our show with a leadership mindset to embrace what we truly want. She gives us a great overview of Perioperative Services, and how she has successfully navigated a 30+ year career within it. Vangie connects the dots on the critical role of quality across the continuum of Perioperative Services. She shares a dark moment story contrasting when to lead with your heart vs. your head.
Vangie tells how she leverages shared governance and appreciative inquiry to build strong teams. She shares her an AHA moment centered on influential leadership; and how the evolving world of preventative medicine will drive ongoing healthcare changes. Vangie highlights lessons learned so far from Covid-19 within surgical services. And closes our show with the needed encouragement to engage within our purpose to create WOW moments and make a difference.
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Paddy is an award-winning business leader and trusted C-suite Advisor with a proven history of success in guiding digital transformation and growth strategies across the healthcare and technology sectors. He has worked in a variety of leadership roles at globally recognized firms such as Accenture, GE, and Wipro where he built large global technology businesses and spearheaded strategic growth initiatives. He has also been in Silicon Valley start-ups that went through successful exits. Paddy is widely considered a thought leader and expert practitioner in healthcare digital transformation.
Paddy is the co-author of Healthcare Digital Transformation – How Consumerism, Technology, and Pandemic are Accelerating the Future (Taylor & Francis, Aug 2020), along with Edward W. Marx. Paddy is also the author of the best-selling book The Big Unlock – Harnessing Data and Growing Digital Health Businesses in a Value-based Care Era (Archway Publishing, 2017). He is the host of the highly subscribed The Big Unlock podcast on digital transformation in healthcare featuring C-level executives from the healthcare and technology sectors. He is widely published and has a by-lined column in CIO Magazine and other respected industry publications.
Paddy is a graduate of the executive management program of the University of Chicago Booth School of Business, holds an MBA from the Indian Institute of Management, and a B.S. in Engineering from the Indian Institute of Technology. He is a graduate of the executive education program on data and analytics strategy from Harvard Medical School and holds a CPHIMS certification from the HIMSS organization.
Paddy is a Board Advisor and investor in several startups and has held Board positions in voluntary and not-for-profit organizations.
Here in Episode #129, Paddy shares great insights on the path in developing as an industry thought leader of healthcare technology strategies. Paddy gives us a master class level overview on the inner workings of digital healthcare transformation and shares with us 3 key takeaways that healthcare leaders should have on their radar as it relates to digital healthcare transformation. He highlights how the pandemic has given digital technology strategies a much-needed boost across the industry.
Paddy shares how organizations approach technology procurement in a strategic manner. He highlights the leadership mindset needed to bounce back from failure and define success for his teams. Paddy gives us a breakdown of the digital technologies that he's excited about. He outlines the top challenges and opportunities that emerging healthcare leaders will face moving forward; and underlines his key attributes for being a successful data-driven healthcare leader.
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Skip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion.
Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project management and communication skills; he has spoken both nationally and internationally.
Skip currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in Memphis, TN where he develops, directs, and implements performance improvement activities identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence.
Here in Episode #128 Skip starts our show with a leadership mindset that encourages us to look at life as a series of conversations. Skip gives us a great overview of his career going from manufacturing, to private equity, into his current role as Chief Improvement Officer; and gives us insight into the daily focus that he brings to his teams. He gives us a 30,000-foot overview of the TWI principles and methodology. He shares a dark moment story encouraging us to avoid the seduction of over-analysis.
Skip provides a great definition associated with the complexities of healthcare. He shares how he uses humble inquiry to build strong connections with his teams. Skip provides an Aha centered on learning and respecting the different cultures that exist within our organizations. He shares thoughts on future trends and how do we can start to put quality ahead of many of the innovations; and gives us a healthy dose of advice career advice to move us all forward
· Connect with Skip on LinkedIn
· Baptist Management System – YouTube
· 6th Annual Baptist TWI Summit
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Dr. Denise Josephs is the Vice President of Nursing at Seattle Cancer Care Alliance in Seattle, Washington.
Denise has been a nurse for nearly 25 years and has obtained her Masters in Nursing Administration and Informatics from Excelsior College and her Doctorate in Nursing at Georgia State University.
Dr. Josephs is on the board of Black Women Leaders in Nursing; she is the secretary for "Help for Help Care Professionals," a nonprofit organization providing support and resources for nurses throughout the pandemic, and a mentor to upcoming nurse leaders.
Here in Episode #127 Denise shares a leadership mindset for turning visions into reality. She walks us through her fantastic career story, leading into her current role as Vice President of Nursing; and gives us a peek into her daily functions. Denise connects the dots between the role of a Nursing Informatics professional and quality improvement. With her dark place story, Denise teaches us the value of inviting key players to the table. She shares how she leverages empathy and emotions to build authentic connections with her teams. Denise tells the story of her career AHA, centered on nurses leveraging technology to improve quality and safety. She provides a vision on what the future of healthcare looks like after COVID-19, and shares her passion for ensuring quality maintains a focus on the human side of health care
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Dr. Mark Schnitzer is an experienced Surgeon, Educator, Physician Advisor, Medical Director, and Consultant.
An interest in processes and mathematics led him to pursue an unlikely course of pre-medical study, electrical engineering. It was during his Ph.D. studies that he applied to medical school and completed his MSEE and MD concurrently. He completed his clinical training in neurological surgery and a fellowship in neurosciences critical care at The Johns Hopkins Hospital. His final year at Johns Hopkins was in the role of Assistant Chief of Service.
Most recently, he has taken on the role of medical director for a large accountable care organization, part of the Baylor Scott & White Health System, based in Dallas, TX.
Mark is board certified in healthcare quality and management by the American Board of Quality Assurance and Utilization Review Physicians with added qualification as a Physician Advisor. He is a certified professional in healthcare quality by the National Association for Healthcare Quality and is certified by the American Society for Quality as a Six Sigma Black Belt. Additionally, he is a Fellow of the American College of Surgeons and a Fellow of the American College of Healthcare Executives.
Mark has provided several invited presentations in the areas of healthcare informatics and patient safety, and he serves as an examiner for the Malcolm Baldrige National Quality Award.
Mark considers himself an interface professional, like most clinicians who have transitioned into healthcare leadership roles. He maintains a state of constant inquiry and curiosity with the ever-present thought, “There is something I do not know, the knowing of which could change everything.”
Here in episode #126 Mark starts our show with a quote that is guaranteed to keep you on your toes when applied. Mark highlights his career path going from a humble start as an electrical engineer, to leading a world-class accountable care organization. He shares several insights on his transitions into executive and quality leadership. Mark spotlights his approach to continuous personal development. Mark tells a phenomenal story of resiliency as he bounces back from a major personal and professional loss. He tells us how he leverages the power of coaching to develop great teams.
Mark highlights the value of physicians learning the business and operational makeup of their health care organization. He shares his excitement for the future potential of ACOs. He coins a new term for us to engage with as quality professionals. Mark places a call to action for leaders to support quality improvement initiatives within their organization and leaves us with his best career advice encouraging us to jump first and then grow our wings.
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With over 20 years of tenure as an executive in the medical industry, Shane Foss became frustrated with how under-served Americans were with the current healthcare options. He set out to make a change and in 2018 achieved this goal through launching Hooray Health, an unconventional health insurance company dedicated to providing affordable basic and urgent health care alternatives to high-deductible health plans.
Through Hooray Health, Foss and his team focus on offering peace of mind to lower-income individuals and families who face medical challenges, while also providing business owners with an affordable way to reward and retain employees. Partnering with companies like Sedera, Ameritas, and Aflac, they have been able to add critical services and supplemental plans giving immense value to employers and individuals.
Throughout his professional experience, Foss has negotiated complex, multi-million-dollar contracts, worked in device sales management, created business strategies, and optimized P&L. He holds an MBA from Rice University’s, Jone’s School of Business, a BS from the University of the Incarnate Word, and a Surgical Technologist Certificate from the United States Air Force.
Here in Episode #125, Shane starts our show with a mindset centered on leveraging failures into future successes. Shane shares details on the path that led him into the world of healthcare insurance and benefits. He connects the foundations of Hooray Health with Blue Ocean Strategies. Shane encourages us to challenge the current norms across the healthcare industry and to have the courage to carry the changes through to the end. He shares the ins and outs of starting a healthcare insurance company. He highlights the lessons learned from his biggest failure and success as CEO of Hooray Health. Shane shares his tops leadership strategies, as well as the impact his biggest mentor has left on him. He highlights consolidation and legislation as the two biggest risks lingering over healthcare; and how technology will continue to drive future industry transformations and provides insights on how Hooray Health uses technology to add value to its clients.
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Andrew has delivered results in the private, public, and non-profit sectors for more than 15 years. His passion is helping people be their best at work.
As President of Hospital Programs at 1Unit, Andrew is a trusted advisor for hospital leaders who want to protect against fragmented care and unnecessary variation. In this role, he handles account relationships, new partnerships, and customer success. He leads the business side so that 1Unit's clinical experts can focus on working shoulder-to-shoulder with nurses, physicians, and allied health professionals.
To do so, Andrew draws on his strong track record of organizational transformation. He has helped hundreds of large organizations from Anthem to the Veterans Administration align people, processes, and technology to grow, innovate, and solve their most complex problems. When Deloitte leaders were asked to help 30 senior leaders and diplomats at the U.S. State Department redesign the whole organization in five days, they tapped Andrew to lead, design, and facilitate the process.
Andrew's toolkit is a mix of high tech and high touch and includes strategy development, visioning sessions, training design, change management, performance improvement, and statistical analysis.
Andrew earned his MBA from Goizueta Business School at Emory University (as a full Woodruff Scholar) and his mechanical engineering BA from Brown University. He is a certified Project Management Professional (PMP), and he loves traveling and returning home from travel to get some sleep.
Here in Episode #124, Andrew starts our show with a mindset around leading and guiding teams. Andrew shares highlights from his impressive management consulting career path, where he gained expertise in helping organizations to optimize their people, processes, and technologies. We discuss aspects of Andrew’s background connected with creative problem solving and facilitation.
He tells us the 1-Unit origins stories and highlights customer success stories connected with their focus around implementing standard work and data transparency. Andrew shares best practices for change management strategies that his team uses regularly. We talk through his best moments of learnings connected with coaching teams around new work processes. Andrew shares three critical skills that all health care leaders should have on their radars. He teaches us why our improvement work should center on delta, breadth, scale, and durability. And gives us his favorite tools and techniques for team facilitation.
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Jay is the shortcut to results with Lean Six Sigma. Jay is the only resultant that teaches people how to solve operational problems involving delay, defects, and deviation in one day using Excel and the Magnificent Seven Tools of Lean Six Sigma.
Jay was trained in the Deming Award Winning Florida Power and Light improvement process in 1990. He has worked as both a quality and process manager within a Fortune 50 company and on his own as a Six Sigma resultant. Jay applies the 4/50 rule to the discipline of Lean Six Sigma and excels at finding the 4% of the knowledge and tools that are needed to deliver over 50% of the results.
He is the author of Lean Six Sigma Demystified, McGraw Hill, and six other Lean and Six Sigma books. Jay is also the creator of the QI Macros for Excel, an SPC software package that leverages the power of Microsoft Excel to draw all of the charts and graphs needed for Lean Six Sigma and SPC. Has your Six Sigma Software developer written books on both software engineering and Lean Six Sigma? Jay Arthur has: Improving Software Quality, Software Evolution, Rapid Evolutionary Development, Unix Shell Programming, and Measuring Programmer Productivity and Software Quality.
Jay is also a Certified Master Practitioner of Neuro-Linguistic Programming, which can accelerate your learning experience. He is the author of How to Motivate Everyone and the co-author of The Motivation Profile, a self-paced guide that has been used in Fortune 500 companies to train sales personnel and to diagnose and resolve conflict in ailing teams. Jay has written five John Wiley and Sons books on software engineering and holds a BS in Systems Engineering from the University of Arizona.
Here in Episode #123, Jay starts our show with a “Berwick-ism” to pledge allegiance to science and evidence. Jay shares an overview of his career path and how he became the Chief Geek of KnowWare International. His passion for helping organizations to save time, money, and lives is undeniable throughout our entire interview. We reminisce on our shared beginnings with Florida Power and Light. He tells us the story of QI Macros and highlights many of the value-adding features. Jay teaches us why we should become masters of the Magnificent 7 tools of quality. He shares a client success story connected with making data-driven decisions. Jay reminds us of the fact that there is no such thing as perfect data, and gives his silver bullet solution for healthcare organizations to improve performance.
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Brenda Lopez retired from the Texas Army National Guard in March of 2021 as a Master Sergeant, Senior Manager. Throughout her career in the military, she implemented the use of the Malcolm Baldrige for Performance Excellence Framework and was the lead writer for quality and performance assessments, resulting in becoming top five performing organization within the U.S. Additionally, she served as a Team Leader where she evaluated the performance of other National Guard organizations in the areas of leadership, strategy, customers, workforce, knowledge management, and operations, and provided feedback reports to the Adjutant General and Directors.
In 2014, Brenda was invited by the National Institute of Standards and Technology (NIST), to write an article on how the TXARNG implements the National Baldrige Framework to increase and achieve higher levels of performance. In 2016, Brenda joined the Malcolm Baldrige Board of Examiners in which she currently assesses the performance of different sectors including Healthcare, Non-Profit, Small Business, and Manufacturing, and provides opportunities for improvement to CEOs and other senior leaders.
In 2017, Brenda was internationally recognized as a Business Improvement expert by Triaster, a company located in Wallingford, Oxfordshire, United Kingdom, that provides business process management solutions through customized computer software. In 2018, Brenda wrote an article for Triaster’s blog named “7 Steps to Improve Business Performance using the Baldrige Excellence Framework”.
Brenda completed her MA in Organizational Management from Ashford University and MBA in General Studies from West Texas A&M University. She graduated from Grantham University with BS in Homeland Security with a concentration in Project Management. Brenda is a certified Lean Six Sigma Black Belt and Business Process Re-engineering Specialist.
Currently, Brenda works for UnitedHealth Group as a Sr. Business Analyst in Austin, Texas.
Here in episode #122, Brenda starts our show with an essential mindset around leading through change. We learn that Brenda is a developing health care quality improvement professional, as she shares details on her transitioning career path, extending from 20 years of military service. We geek out on Baldridge and the impact that it has on organizational culture for performance excellence. Brenda challenges us to establish a career driven by our personal mission. She shares how she uses daily check-ins to build strong relationships across her teams.
Brenda reminds us of the power of going to the Gemba and walking in the shoes of those that we serve. Brenda shares why she is excited about the future of telemedicine and furthering health care innovations; and the role that quality professionals can play to support it. Brenda gives us great insights into the value of hiring military service professionals. She highlights the importance of creating and sticking to a personal plan for success; and a tremendous list centered on the importance of self-care.
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Patricia Macolino is a clinical nurse with over 22 years of experience. She transitioned into a formal quality improvement roll back in 2014 and hasn't looked back. Patricia earned her Black Belt certification from the American Society for Quality (ASQ) in 2015. Patricia is an active member of ASQ in both the South Jersey and Philadelphia chapters. She Co-Directs capstone course work for the Certificate in Healthcare Quality at the University of Pennsylvania School of Nursing. And in her current full-time position, Patricia serves as the Director of Quality and Safety for the Clinical Practices of the University of Pennsylvania Health System.
Here in episode #121 Patricia starts our show with the profound knowledge that information is not knowledge and reminds us of the power of self-reflection. Patricia shares how she never looked back after support from her leaders took her from the bedside and into formal roles as a health care quality leader. Patricia reveals her personal transformation going from the art of the workaround, into the science of quality improvement. She teaches us the secret to staying successful and relevant in the same organization for over two decades.
Patricia shares a dark moment story highlighting the power of developing as a people leader. She teaches us how she establishes clear goals and objectives with the teams that she leads. We share best practices around facilitating virtual teams. Patricia gives us a career aha moment teaching us nothing ventured nothing gained. She gives expert insights around understanding who the power players are and what it means to empower others. She shares thoughts on introducing QI principles earlier into the career path for health care professionals. And Patricia highlights upcoming regulations connected with workplace safety.
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Cachet Colvard is a department administrator in clinical operations at Cleveland Clinic Abu Dhabi. Previously, Ms. Cachet served in the Emergency Medicine Institute as an associate administrator.
In 2018, she completed an administrative fellowship at Cleveland Clinic after graduating from the University of Michigan with a master’s degree in health services administration. She also has completed a Master of Business Administration degree.
Ms. Cachet has held board positions with the Midwest Chapter of the American College of Healthcare Executives and currently serves in a board position with the National Association of Health Services Executives. As an emerging leader in healthcare, she wants to build a community rooted in equity, respect, and integrity. Ultimately, she wants to help create a broader platform for women and minorities in healthcare to achieve success and leadership within their organizations.
Here in Episode #120 Cachet starts our show with a leadership mindset encouraging us to work how we train. She shares the story of her career path and how it took her from the legendary city of Detroit, and through the desert to spectacular Abu Dhabi. Cachet highlights why gaining diverse work experiences is key for emerging leaders. She gives us a glimpse into her life living and working in the Persian Gulf. Cachet shares her best failure, teaching us to know when to say no. We talk through strategies on how to best map out and maximize your time and efforts. She tells us why side conversations are her best strategies for building strong teams and gives us a career Aha centered on knowing your role. She shares insights around healthcare trends that emerging leaders can act on immediately; and places a call to action for the entire industry to embrace change.
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Jason Lesandrini joined Wellstar Health System in 2015 to lead the Ethics Program and was appointed WellStar’s assistant vice president of ethics, advance care planning, and spiritual health in February 2018.
In his current role, Jason provides leadership and resources to promote ethical behavior and decision-making aligned with the mission, vision, and values of the health system. He is focused on building capacity through ethical decision-making and the development of health system staff. In addition, he provides strategic direction and planning for language access services, spiritual health, and advance care planning.
Jason is a faculty member for the Physician Assistant Programs at Mercer University (Atlanta Campus) and Philadelphia College of Osteopathic Medicine (Atlanta Campus). He received a Master of Arts degree in philosophy from Georgia State University and a Bachelor of Arts degree in philosophy from Michigan State University. He is a Certified Healthcare Ethics consultant and a Leadership Professional in Ethics and Compliance. He is board-certified in healthcare management as an ACHE Fellow.
Here in Episode #119, Jason starts our show by reminding us to lead with our values. He teaches us that we can achieve our goals simply by doing the right thing. Jason gives us a great overview of his career background and foundations in philosophy. He connects the dots between healthcare ethics and quality excellence. Jason officially invites quality people into the discipline of healthcare ethics.
Jason shares a story where he learned that language matters; and how that moment transformed his entire career path. He reveals his mindset around building a team of humans. He highlights how great leaders also focus on off-boarding team members. Do or do not, but Jason convinces me that there is no trying when it comes to being an ethical leader. He inspires each of us all to flex our moral muscles. Jason shares plenty of examples of the growing trends of ethical leadership in the healthcare space. He artfully connects the dots between healthcare regulation and ethical standards; and closes our show by motivating us to take a chance!
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Nate Hurle is the Senior Director of Enterprise Continuous Improvement at Cleveland Clinic.
Nate has spent the last 12 years at the Cleveland Clinic leading a team that has progressed from individual accolades to system-wide enthusiasm for continuous improvement.
Nate has over 20 years of process improvement experience. He began his career at Eastman Kodak and lead improvement efforts across the organization including film sensitizing, film finishing, photo chemicals, and at customer sites including diagnostic imaging departments. His work took him around the world including an assignment at a plant in Xiamen, China. During his time with Kodak, he learned lean concepts and tools from Shingijitsu Consulting Group, who are masters in lean thinking.
While at the Cleveland Clinic the Continuous Improvement Team has had their progress chronicled by Jim Womack at the Lean Enterprise Institute, Mark Graban, the Association for Manufacturing Excellence, and Catalysis among others.
Nate has a BS in Industrial Engineering from the Rochester Institute of Technology in Rochester, New York, and here in Episode #118, Nate starts our show with a mindset for us to help others as a way to help ourselves. Nate shares how an industrial engineer can successfully transition from the Kodak Company and into the Cleveland Clinic; and his reflections on growing as a Quality Person. He gives great insights on what makes the Cleveland Clinic … well, the Cleveland Clinic.
Nate shares a dark place story that connects back with his intense drive to make things better. He provides pro tips on his approach to change management. He highlights how he uses everyday dialog to engage his teams. Nate introduces us to Thinking Rounds. He shares how he applied the principles of prioritizing to create a great Aha moment. We run through best practices for running pilot tests of change. Nate basically highlights all of healthcare as an opportunity for Quality People to support. And he shares why calculated risks are important to growth.
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Jaspal Singh is a Professor of Medicine at Carolinas Medical Center and the Levine Cancer Institute of Atrium Health in Charlotte, NC. He serves as the Atrium Health Medical Director of Adult Critical Care Practice and Education, as well as Director of Innovation and Quality Improvement in Medical Oncology.
He is a practicing physician in pulmonary, critical care, and sleep medicine but also teaches locally and nationally. He has several scholarly and professional interests, mainly related to how to advance care in an era of increasing physician shortages.
Here in Episode #117, Jaspal starts our show with a leadership mindset that it takes a village to move forward as quality leaders. He shares his impressive and inspirational career path through patient care, administrative leadership, and quality innovation. Jaspal gives us a great introduction to the Sikh community. He shares a dark moment story connected with personal growth gained after being passed over for a promotional opportunity.
Jaspal shares how his resiliency throughout covid has made him a better healthcare leader. His advice to simply check in with team members to keep relationships strong resonates well with my keep it simple mentality. Jaspal teaches us the power of fully committing; as well as an Ah-Ha moment that doubles down on the focus for building diverse teams. He highlights the focus and progression of Tele-Medicine as an area of opportunity for quality professionals. And gives us great insight into how quality people can get to know their patients better.
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Tyshawn is the Patient Safety Program Managerfor Children’s Hospital of Philadelphia (CHOP). Since joining the organization in 2014, he has achieved success in initiatives such as project managing the development of the (at the time) newly constructed Medical Behavioral Unit, supporting enterprise-wide improvement projects aimed at the reduction of non-labor expenses, redesigning urgent direct admission processes, developing the ambulatory patient safety structure, and improving efficiency in the Perioperative Complex among many other activities.
Currently, his work includes project managing the development of the enterprise safety and quality strategy, optimizing utilization across specialty care sites, managing action items resulting from safety analysis, and involvement in many other efforts geared toward advancing the CHOP culture of safety. Tyshawn is a member of the 13-person Solutions for Patient Safety (SPS) Ambulatory Foundations group which is actively developing a framework for ambulatory patient safety to be utilized by many of the 100 children’s hospitals that are members of the organization.
Tyshawn holds a bachelor’s degree in Health Policy & Administration and a master’s degree in Health Administration from The Pennsylvania State University. Prior to joining The Children's Hospital of Philadelphia, Tyshawn worked in Performance Improvement at Barnabas Health-Jersey City Medical Center as a Data Manager and Quality Initiative Coordinator. Across these roles, he spearheaded hospital reporting activities and facilitated the development/execution of key strategic initiatives for the mid-sized, urban health system.
Tyshawn is also the Chapter President for the National Association of Health Services Executives (NAHSE) – Delaware Valley Chapter and a board member at Broad Street Ministries (BSM). His professional areas of interest include operations management, strategic planning and implementation, diversity & inclusion, and organizational development.
Here in Episode #116 Tyshawn starts our show with a leadership mindset for us to go together if we want to go further. Tyshawn gives us a great overview of his career path that started with hustling up his first healthcare internship, to his passions around photography. As a mid-careerist, he shares some of the future goals that he is establishing for himself. Tyshawn teaches us why “smelling yourself” will not get you too far as a healthcare leader. He shares an Ah-Ha moment that centers him as a results-oriented leader. Tyshawn shares why progressing the focus for diversity and inclusion is at the top of the list for his future goals, and closes our show with a mindset to stop overthinking it … and to just do it!
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Cheniqua Morales is a Maternal Health Quality & Safety Nurse Consultant who specializes in advancing equitable care for black birthing people. She partners with leading hospitals and healthcare organizations to help them improve maternal health outcomes to reduce costs and maximize reimbursements. In addition to working with healthcare leaders, she also works as a community leader, empowering patients & families with tools and resources to take part in shared decisions regarding their prenatal and postpartum care.
Here in Episode #115, Cheniqua starts our show with the leadership mindset teaching us to never play small. Cheniqua shares with us her impressive career path going from a labor and delivery nurse, and to the world of community social support to improve black maternal health outcomes. We reflect on the “Elle-Effect” as we acknowledge her growth as a healthcare quality improvement consultant. Cheniqua shares how career wondering led to some of her most empowering moments as a healthcare leader. We speak on shared moments of racism throughout both of our careers.
Cheniqua shares how she leverages diversity and authenticity to develop strong relationships across her teams, and why asking questions is one of the most powerful tools that a quality person can employ. Cheniqua shares how she found her voice during great times of unrest. Her ah-ha moment on leveraging data for her mission. Cheniqua, shares a great mindset on how we can all get into the fight against inequalities. And she leaves us with the message of why it is OK to let go of what does not serve you best.
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Chris Hermann, PhD is the Founder and CEO of Clean Hands – Safe Hands (CHSH). He has over 14 years of experience working in medical technology design and healthcare. His background, as a physician and engineer, has given him a unique perspective to bridge the gap between engineering and medicine. His in-depth technical and clinical knowledge have allowed him to lead multidisciplinary teams to address complex clinical problems. These teams have created several medical devices, biologic therapies, and electronic sensors that are used clinically or are in clinical trials.
Dr. Hermann started and led the multi-institution research collaboration that developed the core technology utilized in the CHSH system. The research team included investigators from Children’s Healthcare, Georgia Tech, Emory School of Medicine, the GA Tech Research Institute, and the Centers for Disease Control and Prevention. Over the last 10 years, the research team has secured and executed more than eight state and federal research grants totaling over $3.2M. Unlike most clinical research grants, these projects were heavily focused on rapid iteration engineering development and completely driven by the real-world needs of clinicians. Dr. Hermann is the lead inventor for the patents related to the CHSH technology and serves as the connection between the clinicians and engineers.
Outside of his clinical experience, Dr. Hermann has over ten years of experience in a variety of leadership development training, experiential education, and team-building roles. These include running and facilitating high ropes/challenge courses, climbing leadership development programs, and high adventure sailing programs. He has a Ph.D. in Bioengineering, an MS in Mechanical Engineering, a BS in Biomedical Engineering with High Honors from the Georgia Institute of Technology, and an MD from the Emory School of Medicine.
Here in Episode #114, Chris starts our show with a leadership mindset to push for innovation and continuous improvement. We learn that Chris is an engineer, a physician leader, and an entrepreneur with no lack of passion for improving the health care industry. Chris gives us a great overview of SHCH’s technology and approaches to help save lives. He gives us key takeaways that healthcare leaders should understand when improving compliance for hand hygiene; as well as great insights on the change management elements with hand hygiene.
We explore the impact of the Hawthorne Effect on hand hygiene compliance across healthcare. Chris shares how his team is using a systematic problem-solving approach to help their clients reduce infections overall 65%. He highlights a big opportunity around quality professionals helping to push for transparency in the standards for hand hygiene compliance and infection prevention. Chris challenges our beliefs in whether we're making chicken scales or chicken feeders. He calls out burnout as both the biggest opportunity and the biggest challenge for health care leaders to overcome today. And Chris shares the top attributes of a quality person in healthcare.
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Rekha Voruganti currently serves as the Sr. Quality Improvement Services Coordinator at Nationwide Children’s Hospital. Hailing from Columbus, Ohio born, she and her son are born and bred buckeyes!
By training, Rekha holds a Bachelor of Science in Evolution and Human Ecology, and Masters of Business Operational Excellence, both from THE Ohio State University. She is also a certified Lean Six Sigma Black Belt and truly finds joy in helping staff and teams connect back to their purpose through problem-solving and collaboration.
Here in Episode #113 Rekha starts our show with encouragement for us to be the facilitators and decision support for our teams. Rekha shares how an intro course ignited her current path into healthcare quality. She provides a great overview of the empowering concepts of health literacy; and shares a dark moment story centering us to first add value to our teams. Rekha teaches us how she incorporates stakeholder meetings into her leader standard work.
She shares tips for managing stakeholder expectations in the virtual world. Rekha teaches us the power of the phrase, “how can I do better”. She shares an AHA moment, allowing her to find true success with her team. Rekha tells why health literacy and health equity are top of mind for her. Why we speak her future responsibility as a Hospital Board leader into the universe. And why we all should go slow to go fast.
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Raghivi is a passionate Healthcare Quality and patient safety professional with work experience of around 14 years, out of which 8 years in hospital quality and patient safety. Raghivi believes deeply in leadership values, and produced appreciable results with help of systematic planning and teamwork aligning with key strategies across her organization.
By training, Raghavi has earned her Bachelor of Psychology, and Masters of Business Administration; and holds additional certifications as a Lean Six Sigma Black Belt from ASQ, credentials in ISO 9001:2015 Quality and Risk management practices, clinical audit training by the National Accreditation Board for Hospitals and Healthcare providers (NABH), expertise under Joint Commission International.
Currently, Raghavi serves as Head of Quality for Meitra Hospital in Kozhikode, India. Here she is responsible for the entire quality and patient safety management. Reporting directly to the Board and Chief Executive Officer, her focus centers on strategic plans for business excellence.
Here in Episode #112, Raghavi starts our show with a mindset that moves us from being dreamers to doers. Raghavi highlights how her background in aviation set the path for her healthcare career. She gives us an audio tour of the Malabar region in which she lives, and an overview of the Indian Healthcare System. Raghavi shares how moments of gender discrimination empowered her to become a better healthcare leader. How she leverages SMEs to build strong project teams. Raghavi encourages us to include ROI into ALL our project work. She highlights a great AHA moment driven by team recognition. She spotlights many aspects of high-quality healthcare practices across India. Raghavi shares an update on the impact of COVID-19 on her local community. Raghavi puts out a call for more patient-centered citizens to enter healthcare. She gives us her best career advice for us to go forward with our talents. And why being well balanced will help you to be a great quality person.
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Stacy Melvin brings nearly 20 years of leadership experience to the podcast, having served in both operations and corporate executive roles at the largest academic, non-profit, health system in the Gulf South.
Stacy has built high-performance teams and led complex organizational change and holds her MBA, PMP, Lean Green Belt, and AIM change management certification. Stacy is currently the VP of the Project Management Office with responsibility for 40 strategic program and process improvement managers working to make her health care better, safer, and more affordable. Stacy also serves as an Adjunct Instructor for Loyola University in New Orleans and is a leadership coach.
Here in Episode #111, Stacy starts our show with a leadership mindset for us to slow down and think. Stacy walks us through her career and highlights how both project management and process improvement remained common connectors along her path. She highlights a day in the life of a healthcare executive, and how she works to balance the right resources, on the right project, at the right time.
Stacy shares a dark moment story getting us to reflect on being the right people for the right job. She gives us a key nugget around what to ask before taking our next job. She tags us all with new responsibilities as Moral Managers. We discuss why “real recognize real”. Stacy tells us why she can “show us better than she can tell us”. She reflects on how the work of improvement professionals can impact staff burnout. Stacy calls for healthcare leaders to create more relaxed team cultures. She shares her best career advice ever. And Deb Grimes, watch your seat!
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Dr. Eric S. Weaver is nationally recognized for his work in primary care transformation and value-based care. He is the Executive Director of the Accountable Care Learning Collaborative, a nonprofit organization established by former HHS Secretary Mike Leavitt and former CMS Administrator Dr. Mark McClellan to accelerate the value-based care readiness of healthcare organizations.
Eric has an extensive executive leadership track record with physician-led ACOs and risk-bearing entities. He previously held the role of corporate vice president for Innovista Health Solutions, a population health management services organization, and oversaw enterprise capital investment strategy and technology adoption. Eric was also the President, and CEO of Austin, Texas-based Integrated ACO – one of the most successful physician-led Accountable Care Organizations in the Medicare Shared Savings Program before its acquisition by Evolent Health.
Eric is a committed health care executive with Fellow designations from the American College of Healthcare Executives, the Medical Group Management Association and the Health Information and Management Systems Society. He received his Master of Healthcare Administration degree from Texas State University and his Doctor of Healthcare Administration degree from the Medical University of South Carolina. He was the recipient of the ACHE Robert S. Hudgens Award for Young Healthcare Executive of the Year and the Modern Healthcare “Up & Comers” Award in 2016. In addition, he was named to Becker’s Hospital Review list of “Rising Stars: 25 Healthcare Leaders Under 40” in 2015, and awarded the Young Alumni Rising Award from Texas State University.
In addition to his work as a healthcare executive, Eric serves on various Boards such as the Texas State Development Foundation, the Dell Medical School Society for Health & Business, and the Half Helen Foundation. In his free time, he enjoys spending time outdoors and traveling with his wife and daughter.
Here in Episode #110 Eric starts our show with a leadership mindset that centers us around fostering strong relationships. Eric walks us through his career path going from the administration, and into blazing a path for value-based care. He also gives us a current state report of the state of value-based care.
Eric shares a dark moment story around using leadership setbacks to gain career focus. He tells us why taking smart career risks will pay-off over time. He also highlights how to use your WHY, to build great teams. Eric shares how the ACLC continues to build strong partners throughout the pandemic.
He gives us his personal AHA connected with improvement opportunities for healthcare. He shares thoughts on how quality people will drive healthcare transformations. He ties in connections between innovation, entrepreneurship, and value-based care. And gives us his best career advice.
• Connect with Dr. Eric on LinkedIn
• Learn more about the ACLC
• Check out Eric’s Podcast
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Dr. Chris Recinos is the CEO and founder of Nurse Leader Network, and Tikidas an educational platform for nurses. She is also the creator of the mental health app for teens, Hello, Harmony.
Her former roles include Chief Nurse Executive for Kaiser Permanente South Bay Medical Center, Deputy Nurse Executive for the Veterans Administration, and a variety of academic, nurse practitioner, and registered nurse roles. In her spare time, she can be found advocating for suicide prevention policies
Here in episode #109, Chris starts our show with an important message and reminder that YOU MATTER. Chris is a chief nurse executive turned entrepreneur and shares an amazing story about the nurse that set her on her path. Chris shares with us key insights into her motivation and drives throughout her entrepreneurial journey.
Chris reflects on a dark moment story centered around leadership bias and having tough conversations. She shares how she uses fun facts to build strong connections across her teams. She spotlights team burnout during COVID-19 and reminding us to stay mindful of our personal limits. Chris shares how COVID-19 has faster creativity and innovation across healthcare.
She gives us great insights on how we can all become advocates and supporters for improving mental health; calls out diversity and inclusion as a key opportunity for improvement in health care, and closes our show with the best career advice that she's ever received and has ever given.
• Connect with Dr. Recinos on LinkedIn
• Learn more about the Nurse Leader Network
• Check out Chris’ Podcast
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Alejandro Badia, MD, FACS is a hand and upper extremity surgeon at Badia Hand to Shoulder Center in Doral, Florida. Dr. Badia studied physiology at Cornell University and obtained his medical degree at NYU, where he also trained in orthopedics. A hand fellowship at Alleghany General Hospital in Pittsburgh was followed by an AO trauma fellowship in Freiburg, Germany.
He runs an active international hand fellowship, serves on the editorial board of two hand journals, and previously organized a yearly Miami meeting for surgeons /therapists devoted to upper limb arthroscopy and arthroplasty. This international meeting was held at the world-renowned Miami Anatomical Research Center (M.A.R.C.), the world’s 2nd largest surgical cadaveric training lab which Dr. Badia co-founded in 2005. He is a founding member of the American Hand Institute, a think tank, and medical device start-up company focused on minimally invasive solutions to hand, wrist, and elbow pathology.
In 2008, Dr. Badia completed the Badia Hand to Shoulder Center, a fully integrated clinical facility for the upper limb also encompassing the Surgery Center at Doral, a rehabilitation center, and an MRI imaging facility. In 2010, Dr. Badia inaugurated OrthoNOW, the first immediate orthopedic care center in South Florida which is staffed by surgeons from the Doral Orthopedic Center (DOC), a group of surgeons from lower extremity, upper limb, and spine subspecialties who also treat elective orthopedic problems, frequently in international patients. OrthoNOW was officially franchised in early 2013 and is actively engaging healthcare entrepreneurs and surgeons, here and abroad to open orthopedic urgent care facilities nationally and abroad.
Dr. Badia is the past worldwide president of the International Society for Sport Traumatology of the Hand (ISSPORTH) , was named to 100 Latinos Miami, has been given legacy awards by several organizations, and was featured on the Hispanic Entrepreneur website. He is a member of multiple national subspecialty medical societies (AAOS, ASSH, AAHS), an honorary member of more than 10 international hand surgery and arthroscopy associations, and served as an honored professor at the prestigious Philadelphia Hand Course in 2012. He has lectured in all six continents and is currently focused on improving healthcare delivery in the orthopedics and sports medicine realm.
Here in episode #108 Dr. Badia starts our show with the mindset that quitters never win, and winners never quit; He shares how his passion for meeting his patients needs led to launching his own business franchise; Dr. Badia gives a number of insights and lessons learned gained through both is medical and entrepreneurial career paths; Dr. Badia shares a dark moment story connected with the importance of building the right team, and have a shared vision; He centers us on the messy middle of being a business owner; Dr. Badia highlights the power of establishing 1-on-1 connections, and calls out the need to hear more stories on the positive impacts of the frontline; He highlights the ways OrthoNow is adapting technology to support patients; He highlights the undeniable power of healthcare at the people level, and shares the benefits of being a small, innovative practice; Dr. Badia gives us a career Aha, encouraging us to minimize the middle man; Dr. Badia shares why the move to Outpatient setting is best for the industry, and why rejecting the best career advise that he ever received was a good decision.
- Connect with Dr. Badia on LinkedIn
- Dr. Badia’s Book on Amazon
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Dr. Lori Armstrong, DNP, RN NEA-BC, the CEO and Chief Clinical Officer at Inspire Nurse Leaders, specializes in educating and growing nurse and healthcare leaders to become their best enabling them to achieve great outcomes for themselves, their patients, and teams.
For over 25 years, Dr. Armstrong has held executive level and senior leadership roles at top hospitals including Kaiser Permanente, New York-Presbyterian/Morgan Stanley Children’s Hospital, and Stanford Children’s.
Academically, Lori earned her Doctor of Nursing Practice - Executive Leadership at Drexel University and is a graduate of Harvard’s Executive Leadership Program. Lori serves on several national boards and is the recipient of multiple awards including Silicon Valley Woman of Distinction and the Jennifer L. Howse Leadership Award.
Most recently her passion for the link between leadership and quality patient and organizational outcomes led Lori to create The Nurse Leader Academy (NLA). The NLA is a uniquely designed leadership development curriculum helping nurses and healthcare leaders achieve top decile performance. Lori’s expertise, humor, and contagious energy make her a sought-after speaker, teacher, and coach.
Here in episode #107, Lori starts our show with a leadership mindset encouraging us to let our actions speak loudly.
Lori walks us through her many career transitions, going from the Bedside to Senior Nurse Executive, and now as the CEO of Inspire Nurse Leaders.
Lori gives us a dark moment story that teaches us to seek opportunity within adversity.
Lori challenges us to show-up if we want to build intimate connections with our teams.
She teaches us how she leveraged Fridays to enhance the presence of her leadership team with the frontline.
Lori calls on quality-people directly to lead the going surge of healthcare transformations.
She highlights mental health and wellbeing as the future needs requiring better support across the industry.
She shares how providing 1:1 coaching is impacting her current path, and how being an entrepreneur is turning her into a social media pro!
Links
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Bonnie (Baruch) Barnes, FAAN Co-founder, CEO at The DAISY Foundation
Bonnie Barnes was retired from a long career in advertising and marketing and was growing wine grapes in Sonoma Valley when her step-son Patrick died.
You’ll soon hear her story of how she and her husband Mark turned their attention to the profession of nursing and created The DAISY Foundation.
Stuart Downs, DNP, RN, CENP, CPHQ, NEA-BC, FAONL, FACHE Chief Operating Officer
Dr. Stuart Downs is the Chief Operating Officer of WellStar Atlanta Medical Center. In collaboration with an integrated system leadership team, Dr. Downs drives the implementation of policies and standards across the hospital system to ensure evidence of high quality in the provision of patient care across all service lines.
Inducted as an inaugural fellow in the American Organization for Nursing Leadership (AONL), Dr. Downs is a past member of the AONL Board and currently serves as a member of the Board of Directors for the International Daisy Foundation.
Here in episode #106, Bonnie and Stuart share the spotlight in this unique and incredibly insightful episode;
Bonnie starts our show with 3 mindsets that allow her to lead such a powerfully, influential recognition program;
Stewart add to our kick-off with the mindset that leadership is the goal and not the role;
Bonnie shares insights on Patrick’s journey and how the experience launched the Daisy award;
Stewart shares how his original career plans to be a pilot were rerouted due to the personal impact of a nurse;
Bonnie gives us three vital takeaways for all health care leaders to know about the Daisy Award;
We get the scoop on how the Daisy Award and Cinnabon came into partnership;
Stewart provides us with insights on the impact of the Daisy Award with the front line and additional benefits of the Daisy program on hospital leadership teams;
Bonnie provides details on many of the challenges realized with launching an international program;
Stewart gives us a “day in the life” view as a healthcare senior executive, and his passion around professional career development;
And we highlight staff burnout and mental health as some of the greatest concerns for health care leaders moving into 2021 and beyond.
- Connect with Bonnie on LinkedIn
- Connect with Stuart on LinkedIn
- Learn more about the Daisy Foundation
- Order the award-winning book
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Dr. Charlene Hope is the Chief Pharmacy Quality and Medication Safety Officer at the University of Chicago Medicine.
Dr. Hope is formally trained in Healthcare Quality and Patient Safety, achieving a Master’s degree from Northwestern University, and is a Certified Professional in Patient Safety.
Over the course of her career, she has focused on developing effective implementation strategies of patient safety and quality improvement initiatives. She led a system-wide initiative focused on the implementation of anticoagulation national patient safety goals within hospitals across the United States. Dr. Hope has worked with interprofessional teams to successfully implement safety strategies to reduce hospital-wide hypoglycemia rates and employed quality improvement methodologies to improve immunization rates.
She is a frequent lecturer at the state and national level on medication safety and pharmacy quality topics. Her current professional pursuits include team dynamics contribution to safety culture, human factors, and re-designing healthcare delivery to error-proof complex systems.
Here in episode #105 Dr. Hope starts our show with a leadership mindset that encourages us to give more, and have a larger impact on our teams; Dr. Hope shares how one QI project and conference presentation launched her career into healthcare quality; She shares insights on her transition from clinical into quality leadership; Dr. Hope highlights a moment of failure that pulls on balancing our emotions while maintaining the highest levels of accountability; She tells us how she leverages Gemba walks and process maps to build relationships; how data analysis will be a huge focus to transition the industry; She highlights the role of telehealth to help expand access across the US; Dr. Hope draws a unique line between healthcare quality and quality of life; Dr. Hope shares a vision on why clinical teams should seek out diverse quality professionals; Her best career advice to establish professional networks; Dr. Hope updates us on the world of medication safety; And how baby steps leads to her ultimate success
- Connect with Charlene on LinkedIn: https://www.linkedin.com/in/hopepharmd/
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Dr. Shernette Kydd is a certified Lean Sensei, Six Sigma Black belt, and Lean Six Sigma Master Black belt with over 20 years of experience in operational excellence, which started with Green Belt and Black belt certification at General Electric.
Currently she serves as the Assistant Vice President of System Effectiveness at Cook Children's Healthcare System (CCHCS) in Fort Worth, TX, and supports 8,000+ employees in the areas of Process Improvement, Operational Excellence and Healthcare Innovation.
Shernette is also an Adjunct Professor in the Industrial, Manufacturing & Systems Engineering Department at the University of Texas at Arlington (UTA), in Arlington, TX.
Her commitment to our country, quality and learning has empowered her to serve in the capacity of a Malcolm Baldrige examiner since 2018, where she assists corporations on their performance improvement journey.
With a B.S. in Mechanical Engineering, and M.B.A., and Ph.D. in Industrial Engineering, Shernette has also worked as a high school teacher, for seven years where she had the wonderful, and unforgettable opportunity to teach students in grades 10th- 12th Basic and Advanced Level Math and Science subjects.
Her team at CCHCS is committed to sharing Operational Excellence principles outside of the company as well through their annual community service events that take them into local classrooms to introduce students to the principles of Lean and continuous improvement.
Here in episode #104 Dr. Kydd starts our show with a focus for us to appreciate how processes work, and how well the process works; Shernette’s highlights her incredibly diverse background that includes engineering, business, executive leadership, and teaching; it’s a few weeks old now, but Shernette shares a hot off the press exclusive for our podcast; she highlights a dark moment story calling for us to meet teams right where they are on their QI journey;
We talk Baldrige and why it’s so important to healthcare teams today; Shernette shares how she leverages “vent sessions” to build trust on project teams; she shares an Aha moment, encouraging us focus on developing our coaching skills; Gives us her best practice tips for teaching QI principles; Shernette shares why the future of healthcare will revolve around AI; she tells us why every leader needs to be flexible in the goals; and closes our shows with a message of perseverance.
- Connect with Shernette on LinkedIn: https://www.linkedin.com/in/drskydd/
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Henry joined the ARMY after graduating from college and was fortunate to be assigned to Walter Reed Army Medical Center in Washington, DC. This is when he decided to grow as a Hospital Executive. His military experience took him also to Brook Army Medical Center in San Antonio, TX, and Dwight Eisenhower Medical Center in Augusta, GA.
He completed his Master’s degree in health services administration and moved to Houston Texas where he began his healthcare career as Manager of Operations of Kelsey Seybold Clinics.
He was later recruited as Director of Patient Services at St. Luke’s Episcopal Hospital - Texas Heart Institute in Houston, TX.
For family reasons, moved to Puerto Rico where he's been blessed with the opportunity to lead the turnaround of five (5) private acute care hospitals ranging from 130 to 268 beds.
Through his efforts, Henry was able to save hundreds of jobs in a fragile economy.
Henry is a Certified Healthcare Executive and holds Fellow status of the American College of Healthcare Executives. He's served on the Board of Governors of ACHE and was a member of the finance committee. He is also Regent for Puerto Rico, and a founding member and President of the ACHE Puerto Rico Chapter.
Henry is licensed as a Hospital Executive in Puerto Rico, a requirement very unique to the island state, and here in episode #103 Henry opens our show with a mindset centered on leaders developing leaders; Henry shares his background as a well-accomplished healthcare executive, entrepreneur, and military veteran; he introduces us to the world of hospital turnarounds, and shares his approach to supporting organizations through them; Henry tells a story connected to his failed purchase of a hospital; Henry shares why listening and role clarity are essential for his teams; he gives us an Aha moment that equates to my best life as a new entrepreneur; Henry outlines how healthcare is going through a massive period of transformation and calls on quality people to lead this movement; we discuss Puerto Rico’s licensing requirements for healthcare administrators; and please listen as Henry pays respect to our fallen healthcare colleagues.
• Connect with Henry on LinkedIn: https://www.linkedin.com/in/henryruberte/
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Paul is the Network Senior Vice President of Strategic Development for Kettering Health Network, a Truven 15 Top Health System comprised of nine hospitals, 12 emergency centers, and more than 120 outpatient locations serving southwest Ohio.
In this role, Paul drives growth, development, and alignment of the network’s strategy deployment, while building strong relationships with physicians and developing new services and lines of business by implementing creative improvements to processes.
Pau is responsible for the Brain and Spine, Cardiovascular, Oncology, and Orthopedic Service-lines. This spans strategy, new business development, and ancillary operations across KHN. Leveraging 17 years of healthcare leadership experience Paul has helped organizations grow and fulfill their missions..
Here in Episode #102 Paul starts our show with a quote reminding us that we can achieve anything that we set our mind to, but only if we adjust our actions to do so;
Paul walks us through his career journey and highlights what a day in the life of a Chief Strategy Officer looks like;
He shares a dark moment story highlighting why we must all have an appreciation for the timing of our work;
He gives us so many examples of using the power of storytelling to pull teams together;
Paul tells how he gained a career AHA after discovering that his dog wasn’t hunting;
Paul shares why he is excited about the ongoing industry shifts related to cost, quality, and experience;
Paul challenges healthcare organizations to focus on disrupting themselves;
He gives examples of what he is doing across his teams to breakdown hierarchical systems and grow future leaders in his organization;
Why living in the present and the future inspires his daily work;
And how wandering with a purpose sets him up for success.
- Connect with Paul on LinkedIn: https://www.linkedin.com/in/pshoover/
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Leigh is a healthcare executive based in Atlanta, GA. Throughout her almost twenty-year career, she has served as Vice President of Quality, Director of Patient Safety, Accreditation & Risk Management, and Director of Oncology Services/Women’s Imaging in the hospital setting. Leigh has a Master’s Degree in Social Work and spent many years working with adolescents and their families along with serving as a Youth Leader in a church in Texas. She still supports children and their families today. Leigh enjoys leading talks and seminars on anxiety, coping strategies, communication, relationships, leadership & team dynamics.
She is the founder of The InvestHER Club, an organization dedicated to serving women and cultivating relationships that support personal and professional goals. She also recently launched the Cardinal Development Group, LLC, a business and professional development consulting firm; and The Care Companion, LLC – a caregiver support organization that provides coaching, case management, and resources for parents, children, patients, and families.
Leigh has always had the heart to serve and currently supports several local and national non-profits. She serves on several non-profit boards and has a passion for Board development in the non-profit setting. She is a proud graduate of Leadership DeKalb - class of 2019 and is also a graduate of Florida A&M University, Florida State University, and Texas Woman’s University.
Here in Episode #101, Leigh starts our show with a great quote teaching us that we lead where we stand; she takes us on a great overview of her non-clinical, healthcare quality leadership path; Leigh shares a powerful career moment that teaches us the impact of validating our assumptions; Leigh shares a leadership mindset on how she connects to purpose with her team and invites others to the table; We talk best practices for running engaging meetings; Leigh brings us back to reality in acknowledging that physicians are people too; Leigh challenges healthcare teams to execute more FMEA’s; she connects the dots between healthcare quality and systems thinking; Leigh spotlights the emerging focus on DEI in the acute-care setting and how quality professionals can support the movement; and Leigh shares the best career advice that she has given, which is to ask for what you want!
- Connect with Leigh on LinkedIn: https://www.linkedin.com/in/leigh-truss-43768a51/
- Level 10 Meetings: https://www.youtube.com/watch?v=HmV6_fH5NkU
- Access the Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/
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Quality people, I can't believe that we've crossed the century mark with this show.
Just taking a few minutes to share some reflections and updates as we start looking towards 200 episodes and beyond.
Thank you all for the continued show of support! - Jarvis
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Ananya is the CEO & Principal Consultant of Impact Clinical Strategy Consultants which helps Emergency medicine and Urgent Care Centers to improve operations and efficiency. She brings over 10 years of nursing experience to the table.
As a nurse practitioner working in the Emergency Department, she loved troubleshooting and solving operational inefficiencies such as throughput and onboarding of advanced practice providers, as a clinician. This is where her desire to serve healthcare organizations was actualized and she continues to work towards moving the needle as a woman in healthcare.
Cherese is a former emergency department travel nurse with over 20 years of emergency department experience, Cherese had the opportunity of working in the emergency department across the United States.
Those travels allowed Cherese to see the break downs and first-hand challenges many EDs faced on a daily basis. Facing these challenges prompted Cherese to start Cherese Pate Consulting where she is able to help emergency departments, free-standing ERs, and UCC identify performance improvement strategies that transform the patient experience and maximize revenue.
Ananya and Cherese kick off our milestone Episode #100 with a leadership mindset reminding us how hunger can motivate us and how sometimes we must write the story that we want to read;
The ladies introduce themselves and share their impressive backgrounds as healthcare leaders, ER nurses, and entrepreneurs;
They share the most critical elements that healthcare leaders should about emergency room operations, and highlight the 3P framework as a way of achieving sustainable operations;
We discuss a great vision for how healthcare team members can add value to organizations during rough economic times;
Ananya and Cherese share their biggest successes and lessons learned to date, and highlight the values they are gaining as aspiring healthcare entrepreneurs;
The ladies offer a wide range of resources that cover healthcare, leadership development, and entrepreneurship;
They pay tribute to the influencers that have inspired their path to date;
They call out authentic leadership and building diverse teams as must-dos for future healthcare leaders;
And they share their best career advice that is sure to keep us focused on our top life priorities.
• Connect with Ananya on LinkedIn: https://www.linkedin.com/in/ananyathepnp/
• Connect with Cherese on LinkedIn: https://www.linkedin.com/in/cherese-pate-rn-bsn-emergency-department-improvement-specialist-73b962129/
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Jared is a Co-Founder at Augment Health, a medical device startup focused on bringing patient dignity to the forefront of healthcare. He's currently studying biomedical engineering at Georgia Tech and has experience in sales, software development, and healthcare robotics. Outside of work, he enjoys soccer, ballroom dance, and fountain pens!
Here in Episode #99, Jared starts our show with a Simon Sinek quote highlighting the leader’s role in setting the team up for success.
Today he is ‘only’ a student, researcher, and budding entrepreneur but we gain more insight into Jared being a future game-changer looking to make an incredible impact on the healthcare industry.
He shares why we need to spend more time focused on the problem, and not the solution.
Jared centers us around making self-care a priority.
He shares best practices that he is learning around reaching out and networking with other leaders.
He highlights his biggest success to date.
Jared teaches us that there are just times when you must just “go for it”.
He tells us why Steve Jobs is one of his biggest influencers.
Jared gives us the top opportunities that healthcare leaderships should have on their radars.
Why developing ways for patients to improve their quality of life provides motivation for his daily work.
And why a little bit of something is better than 100% of nothing.
• Connect with Jared on LinkedIn
• Follow Jared’s Company
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Christopher Mensah is an Improvement Specialist with the Wolff Center at UPMC in Pittsburgh, PA. He is passionate about using his expertise and experience to positively impact patient care.
Chris holds a BS in Industrial Engineering and an MBA from the University of Pittsburgh. He also is certified as a Six Sigma Green Belt, Project Management Professional, and Certified Professional in Healthcare Quality.
Away from work, Chris enjoys reading, baking, listening to podcasts, and playing the tuba, video games, and basketball. He lives with his fiancé Liana and their two cats Luna and John Lewis.
Here in Episode #98 Chris starts our show with a classic quote from Dr. Deming.
Chris is an industrial engineer that shares his career story, leading him into unique development roles, and how his father's story motivated his path.
He highlights how his background in project management and Toastmasters have allowed him to fine-tune his quality improvement skills.
He tells how he employed effective change management skills to power through what could have been one of his darkest career moments.
Chris gives us great takeaways around on the spot negotiating while in the midst of a project; and how he strategically uses donuts for team building.
Chris shares a great example highlighting the impact of spending time in the Gemba.
He highlights telehealth and health equity as two focuses that he is excited about in today's healthcare setting.
And gives us his best career advice encouraging us to “take our headphones off.”
· Connect with Chris on LinkedIn: https://www.linkedin.com/in/christophermensah/
· Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/
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After years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they weren't having fun and there was no passion.
By committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level. As Tom puts it, "change is a personal decision to do something different. “
Tom shares that he is completely addicted to seeing the lightbulb go off in people's heads when they realized they have had the answer all along. It was just buried beneath a bad process and a lack of tools and supportive culture to bring the idea forward. In Tom's experience, empowering people to share their ideas and to get behind other people's ideas is the secret sauce to organizations achieving breakthrough outcomes. In organizations where the best idea wins, good things happen for everyone involved. It all starts with giving people the tools, the skills, and the confidence they need to make and lead change.
Here in Episode #97, Tom starts our show with two classic Deming quotes that resonate tremendously in today's healthcare environment.
He places an early call to action for health care leaders to continue investing in their improvement capabilities.
Tom is a multi-talented healthcare professional, and shares highlights from his background and how that led to his transition into his own business practice.
We learn the insights on the naming conventions connected to the work that he's leading.
Tom gives us an overview of Design Thinking and shares 3 key points that every healthcare leaders should know about this improvement technique.
He gives us a great new acronym around the meaning have the word F.A.I.L.
Tom shares a few Design Thinking examples that expand on its value proposition.
He highlights patient Journey Maps as a highly resourceful tool for quality people to plugin with.
Tom and I nerd out about the Malcolm Baldrige program, and explain why it hurts so good.
He challenges us all to evolve into movement makers.
And Tom shares how he prioritizes significance over success.
• Connect with Thomas on LinkedIn: https://www.linkedin.com/in/improvementnerd/
• Checkout the Improvement Nerd Podcast: https://thegreendotconsultinggroup.podbean.com
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Kat Roberts, BSN, RN is a thought leader who founded the Integrative Health Department at Wellstar Health System, the first of its kind in the state of Georgia. To lead this movement, Kat completed the Integrative Health Leadership program at Duke University.
That, along with her combined experiences as a level one trauma nurse, Reiki practitioner, rural clinic nurse in Zambia, Africa, and Caritas Coach has led to profound insight to creating healing environments for self, team members, and patients. She is passionate in her mission to transform healthcare leading with data, intuition, and heart!!!
Here in Episode #96, Kat starts our show with a leadership mindset centering us on being the healing environment; Kat earns her spot as an honorary quality person and walks us through her career going from a trauma nurse in Georgia, to a rural community in Africa, and to a blossoming coach in the world of Reiki; she shares how she followed her passion four years ago to launch the first Integrative Medicine Department within a major Georgia health care system; Kat gives us a great introduction to the universal impact of Reiki; Kat and I draw connections between the foundations of Lean and Reiki; Kat shares five core precepts for us to understand about Reiki; she gives us projections on the future of integrated medicine in the US, and shares resources to get us started within Reiki; Kat encourages us to elevate from a human doing to a human being, and gives us a great framework to get started with launching our own local integrative medicine program.
healthcare #integrativemedicine #todayonly #dontworry #workdiligently #bekind
• Connect with Kat on LinkedIn: https://www.linkedin.com/in/katroberts1/
• Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/
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Marisa is the Senior Vice President and Chief Supply Chain Officer for AdventHealth. In this role, she is responsible for all aspects of supply chain within the system, including contracting, field operations, data and analytics, value analysis, affiliates program, corporate pharmacy and RxPlus, and corporate construction management.
Farabaugh recently joined AdventHealth and started in July of 2019. Prior to this transition, Farabaugh held several roles within healthcare supply chain, most recently as the Chief Supply Chain Officer for Wake Forest Baptist Medical Center in Winston-Salem, NC. During her time at Wake Forest, she also served as Head of the M&A and led the organization through major corporate initiatives including an overhead study. Prior to joining the healthcare industry, Farabaugh worked as an industrial engineer at The Hershey Company in Hershey, PA.
Farabaugh received her bachelor’s degree in industrial and systems engineering from the University of Florida and her MBA from Pennsylvania State University.
Here in Episode #95 Marisa sets our show in motion with a quote from the immortal words of Maya Angelou; Marisa walks us through her impressive career, going from a literal chocolate factory to the world of healthcare supply chain; Marisa gives us a day in the life of a healthcare supply chain executive; she provides a great overview of healthcare shared services; Marisa shares a dark place moment teaching us that our relationships will always outlast our projects; she builds on the concepts of relationship building by encouraging us to build connections without the asks; Marisa shares a career AHA story that centers us around the need to live our calling as healthcare professionals; Marisa sets a call to action for ambitious professionals to enter the healthcare arena, and she gives her best career advice on how leaders lean in when times get tough.
- Connect with Marisa on LinkedIn
- Access The Healthcare QualityCast LinkedIn Group
- Leaves Us a Rating
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Andrea Lowe is AAPA’s Director of Employer Strategy and has recently taken on the role to lead AAPA’s Diversity, Equity and Inclusion initiatives.
She graduated from Pace University – Lenox Hill Physician Assistant program in 2001 and obtained her MHA in 2007. Andrea also has a graduate certificate in Health Care Quality from George Washington University and will be completing her MBA from George Washington University this year. She also holds a certification in Diversity and Inclusion from Cornell University.
She has more than 20 years of experience as an Emergency Medicine Physician Assistant along with nearly 10 years experience as an administrative leader. She served as Vice President of Operations and Director of Advanced Practice Clinicians for one of the largest healthcare organizations in Texas.
Andrea sits on the Advisory Board of the New York Tri-State Diversity Council and the Executive Board of the Washington Metropolitan Area Chapter of the National Association of Health Services Executives (NAHSE).
Here in Episode #94 Andrea starts our show with a leadership mindset encouraging us to invest in ourselves, as well as others; she shares how her mother sparked the fire that set the blaze for her entire healthcare career; Andrea gives us a great insight into the role and value of the Physician Assistant; Andrea gives her predictions on the future of the Physician Assistant and the Advanced Practice Provider at large; She connects the dots between PAs and QI; We identify a great opportunity to promote PAs into healthcare fellowship programs; Andrea shares a dark moment story that has stuck with her for over 17 years; She details how she transitioned from provider to administrator; Andrea gives tells us exactly when it’s time to change rooms; We go off-script to discuss opportunities to promote D&I for Advanced practice providers She shares an Aha moment on when she entered the matrix of healthcare operations; and how the forward progress of today’s physician assistance keeps her inspired in her work.
• Connect with Andrea on LinkedIn: https://www.linkedin.com/in/andrea-lowe-mha-pa-c-6805a936/
• Visit the American Academy of PAs: https://www.aapa.org/
• Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/
• Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4
• Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/
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Katie is an internationally recognized leadership coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention.
Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. She has deep expertise and experience leading and coaching change in a variety of industries and is highly regarded among experts in the lean leadership space.
In 2015 Katie and her family moved to Tokyo for an 18-month experience in Japan. What began as a connection filled with deep conversations evolved into a one-of-a-kind leadership book entitled Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning. Released in July 2020, Learning to Lead, Leading to Learn debuted as an Amazon #1 new release across multiple categories internationally.
Katie retains a strong connection to Japan and leads frequent study trips to Japan for leaders looking to deepen their knowledge of lean leadership, the Toyota Way, and Japanese culture.
Katie holds a BA with honors from Stanford University and was a Fulbright Scholar in Australia, where she received her Master's degree in public health from Sydney University. Katie currently lives in the San Francisco Bay Area with her husband, two sons, nearly a dozen chickens, and hundreds of daruma dolls.
Here in Episode #93 Katies starts our show reminding us that today was a good day; she shares how getting her start as a healthcare quality person lead to her starting a business, as well as planning annual tours in Japan; Katie highlights the power of building and maintaining genuine relationships; Katie shares the back story on her relationship with Mr. Isao Yoshino; she delivers her take on the three most important areas of focus for today’s healthcare leader; Katie teaches us what it means to lead with intention; she shares tips on how we all can better embrace failure; she provides clarity on the top responsibility of leadership; Katie highlights A3 Problem-Solving as her go-to method for improvement; she gives a shout out the many leaders within her learning chain of command, and Katie shares her outlook on the future healthcare quality and process improvement.
• Connect with Katie on LinkedIn: https://www.linkedin.com/in/kbjanderson/
• Katie’s Company Page: https://kbjanderson.com/
• Katie’s Book – Learning to Lead: https://kbjanderson.com/learning-to-lead/
• Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/
• Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4
• Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/
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Mike is the Director of Public Safety at Piedmont Athens Regional Hospital in Athens, Georgia. In Mike’s over 18 years of experience, he has been a pioneer in proactive security solutions including leading the development of a collaborative workplace violence prevention program that has reduced incidents of workplace violence by over 50% at his facility.
Prior to healthcare, Mike was a member of the U.S. Army where his service included a response to Hurricane Katrina and combat tours in both Iraq and Afghanistan. Mike has published numerous articles related to violence prevention and officer training, he currently manages the Proactive Security blog, and is the co-host of the Proactive Security Podcast.
Here in Episode #92 Mike starts our show with the mindset centered on learning from our mistakes; Mike takes us through his career story and how he accidentally landed in healthcare; We dive deep into the world of healthcare security and safety;
Mike delivers a range of resources for reducing violence in the healthcare setting; Mike highlights an important career learning centered on gaining collaboration in our efforts; Mike teaches us why we need to shut up and listen; he teaches us why it’s important to draw the line between disease progression and criminal intent;
he highlights innovative tools including violence risk assessments and patient flagging as upcoming industry trends; Mike highlights how quality people and better support healthcare security leaders; he pushes a great call to action that workplace safety is everyone’s responsibility; Mike highlights a great opportunity to include ancillary departments in our safety improvement efforts; Mike calls out the healthcare industry to be more open-minded for innovative thinkers, And shares his best career advice to take imperfect action.
• Connect with Mike on LinkedIn
• Mike’s Blog: Proactive Security Blog
• Proactive Security Blow
• Access The Healthcare QualityCast LinkedIn Group
• Leaves Us a Rating
• Earn Your Lean Six Sigma for Healthcare Certification
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• Registration Link: https://theqiacademy.mykajabi.com/pl/232900
• Connect with Ananya Datta (LinkedIn): https://www.linkedin.com/in/ananyadattaedconsultant/
• Connection with Cherese Pate (LinkedIn): https://www.linkedin.com/in/cherese-pate-rn-bsn-emergency-department-improvement-specialist-73b962129/
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Andrew draws on close to 20 years of experience in healthcare with roles ranging from direct practice clinician to Director of Quality Management. He is currently a process improvement consultant with UnitedHealthcare’s corporate quality team and an adjunct instructor within United’s Operational Excellence program. Andrew is a member of the faculty at Thomas Jefferson University’s College of Population Health and teaches graduate courses in Healthcare Quality and Patient Safety.
Previously, he was an Adjunct Professor at the University of Phoenix where he taught courses in Healthcare Quality Management and Outcomes Analysis (2011-2017). He served on the Board of Directors at the Association for Healthcare Quality of Arizona (2012-2015) and rejoins the Board as President-Elect in 2019. He has also been an active volunteer with NAHQ since 2014, most notably serving on the Board of Directors where he chaired the Competencies Commission (2016-2017).
Here in Episode #91 Andrew starts our show teaching us why #better has no limits; Andrew walks us down the path leading to his current role as Associate Director of Operational Excellence at UnitedHealthcare; he provides an overview of his professional certifications and the value he puts into professional development; Andrew highlights a dark moment experience encouraging us to put the time in with your stakeholders; we explore us why relationship building is at the core of being a quality person; he shares an AHA moment connected with overcoming the fear of transparency; Andrew keys in on the importance of applying sound change management principles; he highlights a blue ocean opportunity that exists around the delivery of telehealth services; Andrew teaches us how he uses laughter to uplift his team; and his parting advice encouraging us to stay curious
• Connect with Andrew on LinkedIn
• Access The Healthcare QualityCast LinkedIn Group
• Register to Join Us Live
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Jonathan Mclean is an accomplished Healthcare Employee Retention Consultant and a serial entrepreneur. Jonathan has worked in Healthcare Recruitment for 5+ years and has billed over three million dollars in net sales.
Jonathan has an extensive background in partnering with healthcare teams, developing organizations, and hiring talent. He is experienced with sales and retention and understands how to build revenue while retaining great employees. Jonathan is a strategic and innovative thinker that can accomplish results in half the time without sacrificing any due diligence.
Three words that describe Jonathan are Focus, Determined, and Relentless.
Jonathan has earned his Bachelor of Science in Healthcare Administration (HA); Earned a certificate in Business from Harvard Business School. Jonathan is currently continuing his education at Nova Southern University, Earning his Masters in Human Resources Management (HRM).
Here in Episode #90, Jonathan starts our show with a leadership mindset around keeping the faith; Jonathan lays out the framework of his career path centered on the “3R’s”; he gives us a great focus on why employees should be the single most important focus of any organization; Jonathan teaches why healthcare teams must keep the hiring process short and sweet; he shares why we must cash out for great talent; Jonathan highlights the value of using assessment tools when hiring; Jonathan gives several insightful tips for developing yourself during the COVID disruption; he lays out a plan for attacking the first 90-days in a new role; Jonathan provides a list great dos and don’ts for updating your resume; Jonathan drops knowledge on how to be best prepared for your next interview; We talk about strategies to beat the recruitment robots; Jonathan teaches us why asking great questions is key asset; and we basically toss out the script in order to maximize the value that Jonathan’s bringing to our show today.
• Connect with Jonathan on LinkedIn
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Lauren Cooper is the associate director of performance improvement at Wake Forest Baptist Health in Winton-Salem, NC.
In this role, she leads a team of 6 six sigma green belts and black belts who lead system-wide quality improvement projects, train associates in quality improvement tools, and partner with their patient safety team to analyze and improve systems after serious safety events.
Outside of work, Lauren enjoys cooking, cake decorating and is beginning to explore cookie decorating. These skills come in handy since she’s currently in the middle of summer birthday season for her two sons, Chase and Austin who turned 6 and 4 over the past summer.
Here in episode #89, Lauren starts our show with a mindset for us to reflect on the people that we connect with; Lauren leads us through her career journey, highlighting that process improvement is literally in her DNA; She shares a valuable insight encouraging us to avoid paralysis by analysis; Lauren reveals how she leverages listening as her improvement strategy; Lauren reveals an AHA moment centered on how she owns her expertise; She tells us why she’s excited about the combined future of telehealth and quality improvement; Lauren shares her thoughts on how healthcare can better serve quality people; and, Lauren wraps our show with a powerful message to give ourselves grace.
• Connect with Lauren on LinkedIn
• Access The Healthcare QualityCast LinkedIn Group
• Leaves Us a Rating
• Earn Your Lean Six Sigma for Healthcare Certification
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Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance.
Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the last three being in the top 10 – Studer Group has been named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®. Quint retired from Studer Group in March of 2016 to become a full-time community volunteer to undertake the development, training, and education of the Pensacola Metro Community.
Inc. magazine named Studer it's Master of Business, making him the only healthcare leader to have ever won this award. Twice Modern Healthcare has chosen him as one of the 100 Most Powerful People in Healthcare for his work on institutional healthcare improvement. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker’s Hospital Review recognized him as one of the 40 smartest people in healthcare.
Studer has authored ten books, most of them for the healthcare leadership market. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most-read leadership books ever written for healthcare. More than 1 million copies are in circulation and is still one of the best-selling books in healthcare. His latest book, The Busy Leader’s Handbook: How To Lead People And Places That Thrive, is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies and reach. Itreached number five on the Wall Street Journal’s bestseller list.
Here in Episode #88, Quint starts our show with a leadership mindset that if you see it solve it; Quint walks us through his tremendous career spanning the course of 30+ years as a teacher, healthcare administrator, an entrepreneur, philanthropist, and author; he shares why self-awareness is needed to fine-tune your leadership skills; Quint teaches us that the best leaders are very coachable; he calls out authenticity as a foundation of good leadership; he shares his biggest failure that almost caused him to walk away from healthcare; Quint highlights the power of learning labs for professional development; he shares a tool that will help you level up to becoming a “Straight A Leader”; he delivers a perfect mindset for creating Always experiences; Quint gives great real-life examples of leading with values; and tells us why leadership is an inside job.
• Connect with Quint on LinkedIn
• Learn More About EntreCon Link
• Register for EntreCon
• Link to Quint’s Latest Book
• Join Quint’s Email Newsletter
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Andrew S. Gallan, Ph.D. is an Assistant Professor of Marketing and Director, Center for Services Marketing & Management, at the College of Business at Florida Atlantic University, Boca Raton, FL. His research interests are in the areas of innovation, design, and patient experience in health care, which explore the transformative potential of services; and, the use of data analytics to uncover insights into innovative new business strategies.
Andrew’s collaborations with a variety of health care organizations, including Mayo Clinic Arizona, Advocate Health Care, the Patient, and Family-Centered Care Innovation Center at the University of Pittsburgh Medical Center, and University of Chicago Medical Center, have resulted in support for students, teaching, advising, and research. Dr. Gallan has published in Patient Experience Journal, Journal of the Academy of Marketing Science, California Management Review, and other top services and health care journals. Andrew is also the principal of a patient experience analytics and advisory company, Dignity in Action, Inc.
Here in Episode #87, Andrew starts our show with a mindset around servant leadership; he walks us through his career transition going from over 20 years working in the industry to publishing industry-changing research for healthcare; Andrew highlights the work that he’s leading around patient experience and customer relationship management; Andrew teaches us why we should not be focused on patient satisfaction; he shifts our mindset around the difficulties of being a patient; he shares his biggest learnings, losses, and successes as a healthcare leader; Andrew teaches us that it’s never too late to live your goals; he emphasizes the value of “nothing about me, without me”; he highlights telehealth as the biggest opportunity and challenge for healthcare leaders today, and leaves us with a call to action for leaders to see their organization through the patient's eyes.
• Connect with Andrew Gallan on LinkedIn
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Valerie Boelman is the Assistant Vice President of Process Improvement and Engineering at UnityPoint Health – Des Moines. Her responsibilities include managing a diverse team of clinicians, engineers, and business professionals to improve the effectiveness and efficiency of processes across a three-hospital system. She began as a Process Improvement Coordinator and transitioned to Process Improvement Engineer prior to leading the Process Improvement Department. Valerie is an active member of the Society for Health Systems, a professional organization within the Institute of Industrial and Systems Engineers to support the industrial engineering professionals involved in improving the quality and efficiency of healthcare.
Prior to her experiences in healthcare, Valerie worked at Pella Corporation as a Continuous Improvement Engineer and Materials Scheduling Supervisor, and a Product and Process Engineer for Anderson Corporation.
Valerie earned a bachelor’s degree in Industrial Engineering from Iowa State in 2002. She also completed a graduate certificate in Health Systems Engineering from Texas Tech University in 2019. She is a certified Six Sigma Green Belt and holds a Lean Bronze Certification.
Here in Episode #86 Val starts our show with a quote encouraging us to KISS; Val shares how she transitioned from manufacturing and into healthcare as in industrial engineer; She gives us a great deep dive into her AVP functions; We all have a favorite "Bob" story, and Val shares how her “Bob” impacted her healthcare career for the better; Val highlights curiosity and humility as her best tools for team success; She shares an AHA moment that connects process variation, patient care, ethics, and standardization of physician practices; She calls on quality improvement professionals to guide healthcare teams through the best use of data; Val calls for quality people to brag more about their skills, and shares her best advice to ask for what you want
• Connect with Valerie Boelman on LinkedIn
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Dr. Prerna S. Kahlon is a healthcare management professional with over 19 years of experience in applying improvement science to deliver high quality clinical and operational outcomes at the department, hospital, and system level. In her various roles, she has driven the creation of an effective multi-disciplinary infrastructure for quality management by leveraging her clinical knowledge and experience with diverse hospital cultures; and complex organizations.
Presently, she is Vice President, Quality and Process Improvement at Grady Health System in Atlanta, Georgia. In this role, she is responsible for driving performance improvement initiatives and results across Grady’s extensive continuum comprised of hospitals, post-acute care, home care, palliative care, hospice, ambulatory care, occupational health, rehabilitation, behavioral health, ambulance/transport services, fitness and wellness, occupational health, primary care network, clinically integrated network, and others.
Dr. Kahlon has a Dental Surgery degree from Bangalore University, India and a Master’s in Public Health Administration from the Sawyer School of Management, Suffolk University, Boston. She is a Certified Professional in Healthcare Quality®; a graduate of the yearlong Cincinnati Children’s Hospital Advanced Improvement Methods Course and is trained in Lean Six Sigma and High-Reliability methodologies. Previously, she served on the Board of Directors Quality Committee for Franciscan Children's Hospital in Brighton, Massachusetts. She is also a member of the Boston Women's Leadership Council. She served on the national Quality and Safety Leaders Committee for the Children’s Hospital Association and has served as a hospital judge for the Children's Hospital Association Pediatric Quality Award.
Here in Episode #85, Dr. Kahlon starts our show inspiring us to be the change; Dr. Kahlon leads us through her amazing moving from a dental surgeon in India and into her current leadership role for one the busiest healthcare teams in the US; Dr. Kahlon walks up through a day in the life as a VP of Quality and Process Improvement; She shares a great reflection around checking our work, and who leaders can create environments to learn from mistakes; Dr. Kahlon shares great tips around giving and receiving team feedback; She introduces us to the Ladder of Inference; Dr. Kahlon shares how the adoption of Telehealth presents a HUGE opportunity for the healthcare industry and quality people alike, And Dr. Kahlon share a wealth of resources throughout the entire show, so be sure.
• Connect with Dr. Kahlon on LinkedIn
• Access The Healthcare QualityCast LinkedIn Group
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Amelie Karam provides Millennial insight on how organizations can better understand the Millennial generation to attract and retain top talent. Through her Millennial perspective, research, and entertaining presentation, Amelie will help leaders feel empowered to lead their newest employees to success. By better understanding the Millennial generation, leaders will feel well equipped to bridge generational gaps in their organization.
Here in Episode #84 Amelie starts our show with a great mindset encouraging us to throw out our nets; Amelie highlights the path that led to her career in becoming a Millennial Expert; She provides a detailed overview of the five (5) unique generations working today; Amelie’s gives three (3) key tips for leaders managing multi-generational teams; She teaches us how she uses a “Core List” for team building; She highlights the most important challenge and opportunity for healthcare leaders; And shares one her best career moments…that I’m sharing a recording of below in the show notes.
• Connect with Amelie on LinkedIn: https://www.linkedin.com/in/ameliekaram/
• Plug in with Amelie's Podcast on Itunes: https://podcasts.apple.com/us/podcast/connecting-generations/id1500038913?mt=2&ls=1
• Check Out Amelie’s Work In Brazil: https://www.youtube.com/watch?v=4dQltYVdW3Y&t=2s
• Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/
• Leaves Us a Rating: https://podcasts.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?ign-mpt=uo%3D4&mt=2
• Join the Quality Impact Academy: https://theqiacademy.mykajabi.com/
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Here in Episode #83, Frank opens our show with 3 classic quotes from 3 incredibly iconic figures; we take time to dig into Frank’s unique and non-traditional healthcare quality improvement career path; he shares the ins and outs of 3 professional certifications that we should all have on our radars; Frank tells a dark moment story teaching us to double down on networking and service, even during times of career transitions; he gives us an important tip for anyone facilitating teams; he shares a career AHA centered on impacting both the people and process side of change; Frank introduces us to the ADKAR change model; he highlights the rapid growth of the patient safety professional as a healthcare trend that he’s excited about; and calls for healthcare organization to give non-clinical team members a chance a shot at quality leadership positions.
- Connect with Frank on LinkedIn
- Great Example of Sutter Health’s Safety Video w/ Frank
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Here in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must fully understand our environment before we’re able to make changes; Nicole teaches us a service principle-centered around putting the employee first; She shares one her best strategies for empowering and engaging her team; Nicole gives us an aha moment that you all will absolutely want to consider using within your own organization; She spotlights on how COVID-19 has helped to dissolve many of our healthcare silos, And why quality and service is a marriage of necessity;
Connect with Nicole on LinkedIn https://www.linkedin.com/in/nicolelcable/
InnovaCare: https://innovacarehealth.com/
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Here in episode #81, Michael starts our show highlighting the life lessons in what we do and learn as quality leaders; He walks us through his career journey as a healthcare professional, a physician executive, and a well tenured care provider within the hospice and palliative care space; Michael provides a great overview and introduction into the world of palliative care; and helps to define the standard of quality within this unique specialty; Dr. Lalor gives an insightful breakdown in what it takes to lead yourself versus leading others; He highlights a range of leaderships viewpoints for promoting provider wellness as a way to best serve and meet our patient needs; Michael tells us how he leverages a simple conversation for the success of both his patients and his team; He shares a great aha moment connecting leadership with the Pareto principle; how being a voracious learner supports his personal development process; and how COVID-19 is redefining healthcare in a way that quality people should be excited about
Connect with Dr. Lalor on LinkedIn: https://www.linkedin.com/in/michael-j-lalor-md/
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As a quality improvement professional and historian, Stephen starts our episode #80 with a quote from the Father of Scientific Management; Stephen shares with us his background going from manufacturing, and into lean operations coaching and consulting for operating rooms; Total side note, but Stephen has authored and co-authored several lean related manuscripts, but his latest book titled “The Progressive Machine” is an absolute must to add to your collection; Stephen shares an aha moment teaching us that you can’t be successful by yourself; Stephen highlights a great tip around not carrying the burden of an unsuccessful team and give a great overview of project team dynamics; Shares an aha moment taken from his project experience in reducing process variation in the operating room; Stephen shares why he’s excited about healthcare systems consolidating their EHRs into a single source; Stephen highlights a passion for healthcare improvement as a key trait for healthcare leaders; And Stephen introduces us to one of his most important healthcare mentors.
Connect with Stephen on LinkedIn: https://www.linkedin.com/in/stephen-weller/
Stephen’s Book on Amazon: The Progressive Machine: Before We Called It Lean
Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/
Join The Quality Impact Academy: https://theqiacademy.mykajabi.com/qiaminiwebinar1optin
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Here in episode #79, Gary starts our show with a leadership mindset set reminding us that every team member is valuable; He walks us through his career path going from a possible career in politics, then into healthcare, and even taking the stage as a TedX speaker; Gary shares his dark moment story centered on his internal conflicts while managing a team member out of the organization; Gary tells us how starting with Why and defining your objectives is a perfect way to center your project teams for better success; He gives us great lessons learned to dig deeper around the root causes of our project; He teaches us how his team keeps him inspired through the transformation work that he leads; His top career advice that inspires us as quality people to just keep going; And closes our show with a great overview of his approach to professional development.
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-williams-mpa-9074949/
Beyond the Numbers|Gary Williams|TEDxSyracuse: https://www.youtube.com/watch?v=xsiXk2GmO1k&feature=youtu.be
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Here in Episode #78 Sarah starts our show with a Deming classic, reminding us that a bad process will always beat a good person; Sarah takes us through her career journey moving from the lab and into her current quality improvement role; and gives us an impromptu podcast tour of South Dakota; Sarah shares a moment of failure connected with her earliest improvement project; She walks us through her best practice approaches for building trust on her project teams; She tells what her most value-added tactic is for going to where the work is; Sarah shares her AHA moment connected with determining the cost of quality in healthcare; Provides her vision around getting executive leaders more involved with quality improvement initiatives; And the successes that she’s had with reaching out and connecting with past guests of the show as a way of adding to her personal and professional development.
Connect with Sarah on LinkedIn: https://www.linkedin.com/in/sarah-cook-459b07a9/
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Here in Episode #77 Beth starts our show with the mindset reminding us that every team member is a leader; Beth walks us through her unconventional career journey, going from healthcare sales and leadership, and into the world entrepreneurship as a successful executive coach and change management expert; Beth shares her best advice, encouraging us to buy the ticket and take the ride; When it comes to improving the healthcare industry, Beth calls out psychological safety, aligning personal values, and understanding the power of good questions as core elements that we should all have on our radars; She shares her both her biggest success and failure as a healthcare leader; Beth delivers an impressive overview of ethical leadership; Beth spotlights an impressive industry leader that ignited her passion for healthcare improvement; She highlights career burnout as a potentially critical focus for the future of healthcare leadership; And lists systems thinking as 1 of 3 core traits of a well-rounded quality person…and, you’ll just have to stay plugged in to the end of the show to learn what the other two are.
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Here in episode #76 Dr. Joe starts our show with a leadership quote that simultaneously defines and redefines what it means to be a leader; Dr Joe digs in and gives several great pointers around launching a career in professional speaking; He shares with us a dark moment story that teaches us not to bite off more than we can chew; Dr. Joe tells us why every aspiring leader needs to know, grow, and show; He shares an AHA moment connected with using data visualization to break down silos and streamline resources; He tells us why he’s geeking out about healthcare data and analytics; He gives us his best career advice thats sure to connect with every type of healthcare leader; And inspires us as developing leaders to earn their trust, do what you must, and learn when to adjust;
Connect with Dr. Joe on LinkedIn: https://www.linkedin.com/in/jwperez/
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Here in episode #75 TK starts our show with a leadership mindset around leaving a legacy; TK walks us through her impressive healthcare career, and doubles down on her legacy mindset with sharing stories from her interactions with the late Mr. Bernard Tyson and the impact of his legacy on her career; TK shares with us a dark moment story connected with always being prepared; She tells with us how she establishes trust and builds 1 to 1 relationships with the teams that she leads; TK highlights the power of mentorship and shares with us a tip that she uses in supporting the professional development of others; TK provides a future vision on why a focus on innovation and change management will lead how we approach healthcare moving forward; She highlights how she leverages her high energy to inspire and do great work; And why cultivating relationships should be a priority in our focus to grow as healthcare professionals
Connect with Toshka on LinkedIn: https://www.linkedin.com/in/toshkanelson/
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Greeks In Healthcare: https://www.greeksihc.com/about-us
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Here in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work;
Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about change management in the face of our current pandemic; She teaches us that we have to stay connected with our purpose as healthcare leaders in order to grow and move forward; And also how she uses QTIPs on a regular basis.
Connect with Audrey on LinkedIn: https://www.linkedin.com/in/audrey-cortez-rn-msn-cpxp-4898b843/
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Here in episode #73, Chris starts our show with a great mindset around doing good and sharing the credit; Chris humbly walks us through his career path and highlights a day in the life of a Chief Data and Analytics Officer; Chris shares with us a moment of failure connected with owning your mistakes, but also in being permitted to make mistakes; Chris teaches us how asking for help can be used as an expert approach to develop relationships; As a hiring decision-maker within his organization, Chris lays out the blueprint for how to approach a job interview with him; And In a show loaded with great quotes and humbling insights, Chris gives us his best career advice encouraging us to also be our own best advocates.
Connect with Chris on LinkedIn: https://www.linkedin.com/in/cjhutchins/
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Here in Episode #72, Katie starts our show by encouraging us to make change happen; Katie walks us through her impressive career in healthcare operations management and highlights a day in the life working as a quality person in the lab setting; She shares her best moment of failure connected with making a career transition and conquering the first 90 days; Katie highlights how she builds trust as a key tactic for moving her teams forward; She shares her best aha moment that she can’t unlearn connected with muda in healthcare; We go off script to talk about the role of a quality person during a pandemic; And Katie shares with us how the fundamentals of current team inspire her on a daily basis.
Connect with Katie on LinkedIn: https://www.linkedin.com/in/katiecastree/
Register for Katie's Webinar: https://event.webinarjam.com/register/11/38736h3
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Here in episode #71, Fred starts our show with a leadership mindset centered around giving value; Fred is a fellow entrepreneur that walks us through his impressive path as a physician recruiting and professional development; He gives us an overview of the physician recruitment process, as well as the major takeaway around developing as an expert; After a small mix up around our scripts, Fred highlights his approach for developing great teams connected with being genuine; Fred teaches us that we need to get comfortable with being uncomfortable; Fred shares the healthcare trends that he’s excited about and the role of healthcare leaders to promote its long term success; Fred shares a great perspective around creating think-tanks and teaches us the top decision factors that doctors consider in their job search efforts; In a twist to the show, Fred dodges around our best career advice question…then shares the best career advice that he’s ever given…only to close our show with some of the best career advice shared to date on our podcast.
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Here in episode #70 Tim starts our show with a leadership mindset to seek out team members that are smarter than ourselves; Tim walks us through his impressive background in healthcare compliance and the path that lead him to be the CEO of new opportunities; Tim shares with us several strategies that he is using in his new opportunity search efforts; He highlights a career failure connected with taking risks, and not seeking help in the process; Tim tells how he leverages personal respect as an approach for leading high performing teams; He shares an aha moment connected with presenting data to project teams; From the viewpoints of a compliance professional, Tim shares a number of industry trends that he’s excited about; And gives his best career advice centered around diversity within healthcare;
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Here in Episode #69 Deneen starts our show with a classic quote from John Quincy Adams; Deneen walks us through her incredible career path and tells us what the day in the life of a VP of Pop Health & Clinical Improvement looks like; Deneen shares a dark moment reflection centered around exploring new opportunities and ultimately what it takes to move forward in both our professional and personal journeys; She teaches us how she leverages high-reliability principles to lead high performing teams within her organization; Deneen shares an aha moment teaching us that you don’t always need to be the expert; Deneen delivers a ton value while sharing the healthcare trends that she is excited about and the impact that quality people can make to support it; She shares how she inspires her teams to be a part of the solution; And gives her best career advice teaching us to be authentic in every way. Connect with Deneen on LinkedIn: https://www.linkedin.com/in/deneen-richmond-4195102/ Access Our Podcast LinkedIn Group: https://www.linkedin.com/groups/12203005/ Visit Us Online: https://the-qcc.com/
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Here in Episode #68 Lisa starts our show with a great mindset around servant leadership; She walks up through her career path and a day in the life, as a quality leader in the long term acute care setting; Lisa shares a career failure, turned learning moment connected with leading her team through the journey for achieving their national quality award; Lisa outlines how she connects the why with the quality improvement work done across her organization; She shares an aha moment aligned with applying the Baldrige framework in her everyday life; Lisa shares why she is excited about the growing movement that is person-centered care and what quality people can do to continue to innovate around this important focus; Lisa shares with us how her teams provide a daily burst of inspiration; And also how the power of asking questions has led to her personal and professional success.
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ACHA National Quality Award Program: https://www.ahcancal.org/quality_improvement/quality_award/Pages/default.aspx
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Here in episode #67, Jason starts our show encouraging us to stay focused on the road ahead; Jason shares how his wife’s personal healthcare experience influenced his leadership journey; He underscores the opportunities and outlook of telemedicine market; Jason shares his biggest moment of failure, and how mentors and emotional intelligence helped pull him through; He highlights how he leverages active listening to lead high performing teams; Jason shares his career aha moment centered around improving hospital patient flow; He teaches us how quality people can plug into the expansive world of virtual healthcare; We do our best to brainstorm strategies for selling healthcare teams on the need to be more innovative; Jason shares his best career advice, laying out a call to action for us to “Own It”; And closes our show with a message to dream big.
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Here in Episode #66b Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us what happens when you, shut up and listen; He encourages us as leaders to learn and respect our personal weaknesses; He shares how he leverages icebreakers and assessments to build strong teams; He highlights two very far out career aha moments, that would truly make a mousekeeter happy; Patrick spotlights partnerships between insurance agencies and healthcare providers as an industry trend that he’s excited about, and how healthcare needs a huge mind shift when it comes to it competitive environments; And gives his #1 career advice that is sure to apply to every leader across every level of the industry.
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Here in Episode #66 Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us what happens when you, shut up and listen; He encourages us as leaders to learn and respect our personal weaknesses; He shares how he leverages icebreakers and assessments to build strong teams; He highlights two very far out career aha moments, that would truly make a Mouseketeer happy; Patrick spotlights partnerships between insurance agencies and healthcare providers as an industry trend that he’s excited about, and how healthcare needs a huge mind shift when it comes to it competitive environments, And gives his #1 career advice that is sure to apply to every leader across every level of the industry.
Connect with Patrick on Linkedin: https://www.linkedin.com/in/patrick-hennessy-a182333/
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Here in episode #65 Dr. Singh starts our show with a leadership mindset of keeping clarity and cutting out the noise; Dr. Singh shares her impressive background with us, and quality people lets just say that she is our first podcast guest with her very own Wikipedia page; Dr. Singh shares a best moment of failure that literally hinges on an act of congress; and how perseverance drove her and her team to success; She teaches us how she builds close team connections by focusing on the human-side of leadership; Dr. Singh gives us thoughtful reflections on what it takes to develop personally as a leader; She shares her best aha moment that works to achieve balance between her personal and professional lives; She tells us what she’s excited about around the future of healthcare and public health; And Dr. Singh gives her best career advice, encouraging us to stay at it and to be great.
Connect with Dr. Singh on Linkedin: https://www.linkedin.com/in/vanila-m-singh-md-44338112/
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Here in Episode #64, David starts our show with a leadership mindset reminding us to understand our work thoroughly and to always strive for excellence; David shares his unique career path going from a 20+ year focus in marketing and advertising to leading an innovative data visualization center of excellence; As an analytics expert, David shares a career dark moment connected with the holy trinity of data storytelling; David shares with us 3 steps for approaching data visualization projects; He highlights how he uses a pitch approach with stakeholders for the projects that he leads; David shares a career aha moment teaching us to lead with the story first; David shares with us his excitement and vision connected with data democratization and data literacy, And he gives us his best career advice centered around working hard for what you need and focusing on what you do best.
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Quality People, I hope that you all enjoy this special episode where for the first time you all get to hear me in the hot seat!!!
I'm happy to introduce you all to a newly launched podcast and youtube series titled Behind the Curtain of Healthcare (BCH) led by fellow entrepreneurs Fred Newmake and Jack Blakely!
They blessed me with the honor and responsibility of kicking off their new series and I'm super eager to share here on our platform as well.
I hope that you enjoy this change of pace and please be sure to check out BCH via the link below: https://pod.co/behind-the-curtain-of-healthcare.
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Here in episode #63, Osagie starts our show with a classic Deming quote reminding us to blame it on the process and not the people; He walks us through his impressive career path leading him from his home country of Nigeria to Boston, to completing educational programs at both Harvard and MIT, and to rubbing elbows with Healthcare Qualities most notable leaders; Osagie offers us a great breakdown of the different Healthcare systems that he has personal experience working within; He shares a favorite failure connected with how best to deliver presentations to a room of experts about their work…and you know this can only go one way; Osagie shares with us how he uses games to drive change and build connections with his teams; He highlights a career aha moment that was developed over the course of four years; as well as his 10-step methodology to produce smarter qi projects; And by the end of the show you'll find us assembling our own quality improvement superhero team
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Here in Episode #62, Jared starts our show with a quote from the Great Dr. Deming reminding us to come prepared with our data; Jared walks us through his impressive background as a software programmer, entrepreneur, and population Health analytics expert; And shares the BHAG that got him plugged in with serving the healthcare industry; Jared gives us the three top critical Concepts quality and Healthcare professionals should have on their radar as it connects with population Health Analytics; Jared shares his biggest professional success that is connected with taking calculated risks; Jared also shares his biggest moment of failure and connects it with finding the perfect career & Professional fit; Jared provides us with an exceptional overview of the power of prototyping and creating an MVP has ways to push our ideas forward; Jared highlights his greatest moment of customer service and success; Highlights and Jared highlights one of the biggest barriers for healthcare leaders today.
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Here in Episode #61 Niejadd Starts our show with a quote from the late great Maya Angelou and connects it with the golden rule of life; Niejadd walks us through his career path leading up to his current role as Chief compliance officer within a start-up Insurance Company; Niejadd shares details on what it takes to grow and develop as a healthcare compliance professional; As our first official HBCU alumni, Niejadd highlights his experience attending a historically black college; He shares a career story connected with keeping his team together in the face of impending layoffs, and we learn the powerful impact of transparent and authentic leadership; Niejadd aligns doing good work, knowing your audience, and treating people right as key tips for developing intimate teams; He gives us a great look inside the world of auditing and compliance; He shares a career aha moment that teaches us to not underestimate the power of our Networks, And we take a moment to Spotlight the professional lifestyles based around remote work and the gig economy.
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Here in episode #60, David starts our show with a leadership quote that puts us in the mindset of #whatcouldpossiblygowrong; David takes us on a journey through his career path, starting as an eagle scout and leading up to his current role as a senior-level healthcare quality-safety leader; David shares a career dark moment story connected with being a physician administrative leader and navigating the bureaucratic branches of healthcare to implement quality improvement initiatives; We go off-script to dig In deep around opportunities for Healthcare organizations to become more agile and ways to create a culture of winning; In a show loaded with sports analogies, David shares with us a vision on how he creates successful teams just like the pros; We get to explore some of the incredible efforts that David's organization is building around leadership diversity; David Spotlights the benefits that aI can bring into healthcare; David gives a big shout out to the guardian angels within his organization that keeps patients safe daily, And he shares his best career advice centered on the fact that Talent is overrated.
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Here in Episode #59, Iahn starts our show with a great quote teaching that vulnerability is the path to innovation; Iahn walks us through his impressive career path going from research assistant to a practicing physician administrator, and into the role of chief quality and patient safety officer; He also shares great details on his development process as a quality professional; Iahn reflects on an impactful career dark moment that reminds us to move away from the status quo and to also focus on the people side of quality improvement; Iahn gets meta as he shares his approach to developing tight relationships with his teams; Iahn shares an aha moment, where the takeaway message is to focus on the one thing; Iahn tells us why he’s excited about population health and encourages us as quality people to start engaging more with the various pop health improvement models; And Iahn provides us with the ultimate list of healthcare associations that we should all have on our radars.
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Here in episode #58, Philip starts our show with a great quote reminding us that improvement is a journey and not a destination; Philip walks us through his career path in transitioning from physician based in Nigeria and into a healthcare quality improvement leader based here in the US, and he breaks down the professional development process that supports his goals; He shares a great dark moment story connected with his first role as a team leader and how that gap allowed him to identify areas of continued personal improvement; Philip provides tips on how he drives deeper engagement with his project teams and additional pointers on how he manages members who may not be fully engaged within the project team; Philip shares with us a career aha moment teaching us that timing is everything; Philip highlights some of the changes in healthcare that he’s personally excited about and also gives a comparison with dynamics between the US and Nigerian healthcare programs; Philip sends a call to action to break down barriers between healthcare and non-healthcare sectors, especially around quality improvement principles and applications; Philip coaches us up around patient safety huddles and reminds us to huddle on our huddle And his career advice for us to find our purpose and to keep that purpose aligned with all our efforts.
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Here in episode #57 Robert starts our show with a quote from the great philosopher, Mike Tyson; and shares an additional quote that encourages us to go all in with our transformation work; Robert shares his career story and the impressive path on how a Yank ended up in Australia; He reveals an all too familiar dark moment story when placed in the struggle to implement local optimizations versus system level improvements; He shares great insight on why relationship building is vital to our success when working within project teams; We haven’t talked much about this in past episodes, but Robert provides a great overview on the power of change management and an introduction of the ADKAR change model; Robert shares a unique aha moment that involves jigsaw puzzles in a waiting room; Robert tells us why he is excited about wearable technology and the impact that it can have on quality and patient safety; Robert give a poignant response when asked what the healthcare industry can do to attract talented professionals; How the power of reflection helps to keep him grounded as a quality leader; And be sure to stick around past the outro as Robert introduces us to the Australian healthcare system.
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Here in episode #56, Tarun starts our show with a great leadership mindset that promotes continuous improvement; While the healthcare industry was not a part of his plan, Tarun shares with us the path that has led to his current position as Chief Analytics and Solutions Officer; Tarun share a very introspective dark moment story connected with transitioning into his first leadership role; Tarun calls out some great quality improvement tools and highlights the pros and cons of simulation modeling within the healthcare industry; He reflects on an aha moment that teaches the balance between achieving project perfection and meeting stakeholder needs; Tarun delivers an absolute masterclass on the changes that he’s excited about within the healthcare industry and this touches a range of topics from competition models to the promise of AI; Tarun shares 3 very special and specific points on what the industry can do to attract talented healthcare leaders, And He also delivers an important message for healthcare professionals to take charge of your career.
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Here in episode #55, Amy starts our show with great leadership quotes to first be the change, but to also question everything; Amy shares with us her career path and how she navigated from frontline nursing and into the fields of technology, data analytics, population health, and executive leadership; Amy sets a great foundation for us as quality people as she digs into all of the buzzwords connected with population health and value-based care; She shares a dark moment story connected to a project that achieved significant improvements but that wasn’t well liked by her team; Amy connects the dots for us in using innovation and vulnerability as an approach for building intimate connections with her teams; Amy highlights how the power of whiteboarding sessions can drive innovation with healthcare teams; Amy shares an aha moment connected with how her community-based work helped her to see healthcare from a totally different point of view; Amy shares how patient stories continue to inspire her in the work that she does; And rounds us off by sharing how the power of reflection allows her to be her most productive self.
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Here in episode #54, Razell starts our show with one my personal favorite quotes that encourages us to take a leap of faith; Razell highlights her phenomenal career progression, and introduces us to quality improvement within the LTACH setting; She shares her favorite failure connected with paying attention to details; and when you hear her story, you’ll realize that it could truly happen to any of us within the healthcare setting; Razell highlights her top approaches for achieving success with her project teams and teaches us how she attacks the first 90-days within a new organization; She shares her aha moment that is hands down one of the best keep-it-simple ideas ever; Razell breaks down the top traits of a successful quality person; She reflects on how she shifted her personal mindset to better understand the role of regulatory agencies, and offers tips on how she promotes a culture of survey readiness with her team; As a nursing quality leader, Razell tells what truly inspires her to bring her best every day.
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And here in episode #53, Dr. Zane starts our show by quoting two of the most polarizing leaders of our era; Dr. Zane shares with us his impressive background and walks us through the day in the life of a chief innovation officer; He highlights a professional dark moment story connected with providing care to an undocumented citizen and how that moment has guided his path as a healthcare leader; He outlines the importance of building a world-class team and highlights guiding principles on a past organizational transformation with his team; He describes an amazing aha moment that exemplifies the power of going to the Gemba; We get first-hand insight to an innovation expert’s view of upcoming changes across the healthcare industry; Dr. Zane delivers an insane amount of value sharing a range of tips on upcoming innovations and policy changes guaranteed to impact the future course of healthcare.
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Here in Episode #52, Latoya starts our show with a great leadership mindset centered on aligning team members and breaking down silos; Latoya walks us through her impressive career path where she’s moved from quality analyst and up through the ranks into quality and safety officer roles; and as a quality improvement leader, she is quite literally a jill of all trades; She shares with us her favorite failure connected to a past role as a facility administrator and engaging organization stakeholders around strategic business decisions; Latoya shares how she creates a WIIFM moment with her team; She also teaches us best practices for adopting communications plans within our improvement projects; She shares the aha moment that helped her to establish her brand as a quality professional; Latoya provides her thoughts on how quality people can help support the expansion of telehealth and other virtual healthcare technologies; She shares with us how Lean Six Sigma changed her career path, and why process maps are absolute on her projects.
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Here in episode #51, Toni opens our show with a great leadership mindset to respect the old, while you explore the new; Toni walks us through her career path going from bus driver to nursing, and into the world of patient experience; She shares with us a career dark moment connected with moving too fast on a project and committing a major project oversight; Toni highlights how she uses round table discussions to build stronger connections across the teams that she leads; She shares with us her professional aha moment to better discern what a situation looks like, sounds like and feels like; And Toni reveals her best career advice to get out of the boat, and you’ll see how she continues to apply that advice to challenge herself;…and this is exemplified perfectly because, since the time of our recording, Toni has moved forward in her career now serving in the position of Chief Experience Officer with Medical Center Health System.
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Here in episode #50, Tim opens our show with a great leadership quote centered around partnerships and longevity; Tim walks us through his career path going from biochemistry and public health, into the world of healthcare strategy, innovation, and analytics; Tim shares with us a very reflective dark moment connected with the people side of lean and quality improvement; He highlights an impressive aha moment the centers on executive presentations and using data to tell a story; He shares why he is personally excited about the chaos and disruption going on in healthcare and why it will result in a more patient-centered industry; Tim does the impossible and walks us through the mindset of a millennial and specifically, what they are looking for from today’s healthcare organizations; And Tim gives a great shout out to mama and papa Lee for the best career advice that he’s ever received.
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Here in episode #49, Ben kicks off our show with a great leadership mindset to take a human approach to leadership and home in on the internal motivators to truly engage our healthcare teams; Ben highlights his career ups and downs, that leads him from a quality improvement role and into his current entrepreneurial path as a leadership coach and consultant; Ben highlights the top 3 areas of leadership and motivation focus that we as healthcare leaders should have on our radars; He shares the biggest successes and failures from his coaching career, and emphasizes the mindset of being personally accountable for our own job satisfaction; Be ready to take notes as Ben shares his model for personal and professional success as a leader that is centered on trust, environment, assignments, and meaning; He shares a great customer success example centered on balancing burnout and perfectionism with a physician client, And he defines the key attributes of a successful healthcare leader and quality person.
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Here in Episode #48, Evita opens our show with a classic quote to help us avoid the mistakes of rework; She then walks us through her career story in going from the marines to Disney, and making her way into healthcare…And as part of that story, she shares how a diagnostic error guided here career path; Evita shares several insights connected to permitting clinical leaders to be more patient-centered within their daily tasks, And shares an impressive team-building technique where she allows groups to jump right into solutions and reverse engineers the problems; Evita shares an impressive aha moment that leads to her earning additional credentials in healthcare informatics; She shares her excitement in the progress being made to foster more patient participation in their own care processes; Evita gives us powerful examples of how investing in people can have tremendous impacts on the personal and professional make-up of our teams, And she illustrates a phenomenal story of leading by example gained from her time in service as a US Marine. Evita, thank you for your service to our country, our healthcare industry, and our podcast to share your story!
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Here in episode #47, Katie starts our show with amazing insight around healthcare leaders learning to let go; Katie walks us through her career path and shares a great story around literally being pushed into her nursing career…and I mean literally; Katie’s love and support for the nursing profession is unquestioned, but she also highlights several of the issues impacting today's nursing workforce; Katie shares with us one of the most heart-felt dark moment stories connected to removing biases and stepping up as a leader to support team members that deep down we know that we want to avoid; And with that moment, Katie offers us a few tips for carrying out crucial conversations; Katie notes having fun and vulnerability as the keys to developing tight teams; She shares with us what continues to inspire her today, how she returns inspiration throughout her organization, her advice to keep the main thing the main thing; And her future goals to reach a point of ‘having-ness’.
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Here in episode #46, Joe shares with us his career path leading from pharmaceutical sales and into the world of start-ups, with a keen focus around strategy execution; Joe highlights 3 key themes from his expertise in strategy that we as healthcare leaders should have on our radar…and then adds more value by giving us actionable tips for moving forward; Joe pulls me off my high-horse and provides an exceptional definition and value proposition around the need for organizational strategy; He shares his career success and failures connected directly with his startup and entrepreneurial path; I absolutely love the “HOW” and “Why” framework that Joe uses as a practical approach to getting momentum going with clients; We set a call to action for healthcare leaders and quality people alike to formally learn the strategic planning processes within your organization; Joe discusses strategic agility and again calls out the value that this concept brings to organizations; And outlines his top strategy challenges and opportunities for healthcare leaders to aware of.
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Here in episode #45 Charleeda opens our show with an insightful quote from Mother Theresa, and the message for us as quality people to shake the haters off; Charleeda highlights the evolution of her career path and her passion for applying technology to impact the healthcare industry; then walks us through a day in the life of a Strategy VP; With her dark moment story, she shares great pointers on applying both career and personal resiliency; And we get very Zen as she shares tips that she uses for building up personal relationships within her teams; Charleeda is a healthcare leader that has followed her passions towards her personal success to bring a ton of value in this episode…and for that Charleeda I salute you and appreciate you for connecting with our community of healthcare quality people.
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Here in Episode #44, Sheena starts our show with an Einstein quote that centers us around our value proposition as both people and healthcare professionals; Sheena walks us through her career path, moving from a high school math teacher, into a healthcare industrial engineer intern; and into her current role as an associate vice president; Sheena shares a great dark moment story that led to her shifting her mindset around how to make improvements, who gets the credit, and how she sets a ‘lets just try it’ culture with her team; She shares her AHA moment connected with deploying Gemba walks throughout her organization; and describes the qualities within the leadership approach needed to make it happen; Listen closely as she highlights the incentive programs implemented at her facility to recognize sustainable success in safety and operational excellence.
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Here in Episode 43, Elle opens our show with a quote from the great Warren Buffet that leads directly in with our theme for the day; Elle takes us on a great career journey going from frontline clinical work and transitioning into the world of independent healthcare consulting; Grab your pen and paper because throughout the entire show Elle show drops value on top of value with several strategies for us to be aware of in relation to both personal and organizational brand management; You’re going to enjoy learning from Elle given the unique talent and perspective that she brings to our show… so, also be prepared because our normal show script will be taking a back seat to this great discussion; A key takeaway from this episode is that healthcare leader, as well as quality people, should all be keenly aware of the highly influential impact that the digital experience can have for our patients and the immediate communities that our healthcare organizations serve.
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Here in Episode #42, Lan opens our show with a great reminder that Rome was not built in a day; so as quality people it’s a must that we take it easy on ourselves and respect the journey; Lan shares with us the ultimate career reflections as she walks us through her path in going from a nursing and into healthcare quality leadership; Lan shares some deeply personal reflections in her career dark moments centered around owning all problems and being the sole solution creator within her improvement efforts; Lan highlights a great AHA in her career path when realizing that money talks loudly in the business of healthcare; And with that shares great insights and callouts for nurses to move from not only being great clinical leaders to also being great business and Quality leaders; She then highlights an impressive success story around a new transformational care model implemented within her organization; And provides an incredible listing of website and app resources that she plugs in with most to execute on her work.
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Here in Episode #41, Dany opens our show by sharing how constructive criticism can help to make us all better leaders; He details his career path in going from a dialysis patient care technician and into his current QI leadership role; Dany manages an impressive portfolio of work and shares highlights of his quality improvement activities; he offers us a close look into his deeply personal reflections in what it took for him to fulfill his professional goals; Dany share how he leverages motivation to develop high performing teams; And his AHA moment gained by investing more time with his patients; offers great tips on how non-clinical team members can do the same; and his powerful statements around patients over paperwork;
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Here in Episode #40 Muyuan shares with us how earning her PhD prepared her for a career in healthcare improvement; Muyuan expertly breaks down simulation modeling for the non-techy healthcare leaders; She shares tips on how best to present complex projects to healthcare teams; Muyuan highlights 3 great points on her future vision of healthcare and the role that quality people can play to support it; She lays out her approach for keeping her skills sharp within our industry; The 4 personal habits that she employs for project success; and her top benefits of why it’s important to have a mentor in your life.
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Here in episode #39 we are fortunate to catch Mary Ellen fresh off of a return work trip from Germany, but jet lag aside, she opens our show with a timeless quote from Maya Angelou, then walks us through her career path as she transitions from the automotive industry and into healthcare with a goal of leading a more purpose-driven career; Mary Ellen offers a pretty unique perspective on the differences in healthcare cultures given her exceptional background in supporting multinational improvement projects; Mary Ellen walks us through one of her career lessons learned that’s connected with utilizing data for improvement projects and ensuring the highest level of data integrity; She highlights the power of building strong project teams using effective communication plans; She shares a pretty cool AHA moment that led to a major journal publication; And Mary Ellen also shares great thoughts on how healthcare can better attract and retain talent.
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Brittney is the real deal, so here in today’s Episode #38, I can’t even tell how many times I go off script in order to maximize the time and value that Brittney’s bringing to our show. Brittney opens the show with the golden rules of life; she walks us through her career path, going from nursing to informatics and even explore her entrepreneurial path; Brittney shares why social media and having a digital footprint is key for today’s healthcare professional; we go in-depth on the topic of rounding and best practices to authentically engage staff; As a top influencer, we learn who Brittney geeks out about as her personal influencers; And be sure to grasp the power in Brittney’s best career advice!
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Here in Episode #37 Shruti starts our show with a validation that she is exactly where she needs to be as a guest on our podcast, She introduces us to the work that she leads in New York and the path that lead her to this point, She also provides a great overview on how performance management connects with the more traditional outline of healthcare quality improvement, Shruti outlines how she built her current quality management system from the ground up by outlining the vision, goals, and objective for her program, She highlights a great career lessons learned connected with the implementation of a healthcare IT system in her organization; She shares why effective meeting management and ground rules are incredibly important to the work that we lead, And her aha moment connected with fostering group collaboration and problem-solving across her improvement teams.
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Here in episode 36, Luis shares an exceptional quote to start our show followed by a personal story of a patient safety incident that helped to launch his healthcare improvement career path, he provides a great overview and introduction to the Mexican national healthcare system, he highlights a career lessons learned that centers on proper stakeholder management, and believe or not quality people this is starting to resonate as a common theme across a number of interviews to date, Luis highlights a great aha moment in his career path that begins with knowing your organization, he shares his excitement about the future of healthcare, the impact quality professionals will bring, and thoughts on how to pull more physicians into the technical world of healthcare quality and patient safety.
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Here in episode #35, Avi starts the show with a direct message to never give up. He shares his career path from nearly enforcing the law to now enforcing high-quality healthcare. Avi shares a powerful lesson learned around listening to the frontline when problem-solving. He connects the dots on his 3 favorite QI tools and the value they bring to healthcare organizations. He shares a creative approach to facilitating organizational safety rounds and pulling in the voice of the patient. And gives a great point of view on why he’s all about the money, money, money.
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In this episode you gain insight into the programs today's engineering students are taking that align perfectly with improving the healthcare industry, they share their thoughts on what engineering programs can do to better introduce and prepare students for a career in healthcare, The concerns that today's students are facing; and their feedback here impacts everyone from entry-level all of the way to top leadership; They provide great insight on the additional skills they feel are important to develop in order to make an impact in healthcare. And listen in as they blow-up your thoughts connected with today's young professionals.
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In this episode, the first that you’re going to clue in on is Theresa’s passion for the work that she is leading, Theresa makes an interesting connection with our skills as healthcare quality people to that of a behavioralist, She calls out operational efficiency as the greatest challenge in healthcare today, She call on quality people to face your failures, And learn how and where she pulls her inspiration from.
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In this episode, Ben highlights humility and resourcefulness as top traits for healthcare quality people, He highlights the power of complementing industrial engineering talent with healthcare clinicians, His career learning take-aways to be self-aware and understand internal politics. And the improvement tool that he can’t live without.
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In this episode Cody breaks down a successful healthcare quality improvement team member as one that successfully multi-task, think critically, and manage time appropriately, he highlights the biggest opportunity in healthcare is to remove waste and reduce costs, he shares a great career lessons learned based around stakeholder management, and Cody highlights his love for process maps and data!
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Bethlyn is a senior quality consultant at UT Southwestern Medical Center and in this episode she highlights that a sense of humor is one of the top characteristics of being a successful quality person, the power of reflection as a way for quality people to move our work forward, she shares a great perspective on how leaders should plan to fail fast and fail quickly, and in the power in knowing your audience.
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Here in episode #34 Samir shares his career path, starting with his desires to enter med school, then moving into healthcare administration with a performance improvement focus. He walks us through his worst career moment where his leadership team, unfortunately, put him in a position to fail. He shares strategies that he’s used to restart his healthcare career after being laid off. He provides tips on how he builds connections on project teams by building a common purpose. His personal excitement around technological changes impacting the healthcare industry and how quality people will lead the implementation. He shares his best career advice to move forward…by moving backward. And pay attention to his continuous messaging around standards over feelings.
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Here in Episode #33, Anthony teach us the value of doing what’s even when nobody’s looking, he introduces us to healthcare quality from a health plan point of view, he shares his passion and lessons learned in promoting health literacy, he promotes a mindset for quality people to always know your numbers, he shares his AHA moment with an introduction to his quality 4-square, and just heads up, be prepared to take notes on this one; both Anthony and I geek all of the way out in our conversation about natural language processing and its potential impact on the future of healthcare, and you’ll glean his great advice on how to align your career priorities in a true make or break fashion.
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Here in episode #32 Jennifer opens the show with a great leadership mindset, she shares her career journey from the Air Force and into her current leadership role, she highlights the value of Deming's 14 points of management, and breaks down the cultural differences between military leadership culture and civilian hospital culture, she shares a great tactic for letting teams vent their emotions when launching new projects, she connects a major career aha moment with the tastiest training exercise ever, Jennifer highlights an often overlooked opportunity for healthcare systems to focus on aligning cultures following company mergers, and after reviewing this session I really wish that I had stayed on that topic just a little bit longer. Jennifer then calls on all quality people to become better storytellers and turns our mentor question around and highlights the power of professional sponsorship.
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Here in episode #31 Ashley shares her career story and highlights that being a quality person is truly in her DNA, she walks us through a day in the life as a VA quality improvement leader, she shares a great story around following the rules of engagement when working on an improvement team, you’ll learn what the most important skill for a quality improvement expert is, as well as the power of team ice-breakers, Ashley shares her aha moment connected to big data and the future of EHRs, and you’ll how Ashley maximizes her personal productivity with standard work!
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Episode 30 Jordan highlights his passion for the history of process improvement in healthcare, walks us though his career that literally started with practicing PDCAs in preschool, he highlights the value and the diversity of projects that he and his team at Maine health are working on, he shares how finding his career purpose has led to a renewed focus around his personal leadership, he highlights the power of rounding to stay connected with teams, his aha moment to highlight the science of lean as a way to gain acceptance with clinical teams, and why his physicians are scared that his team of black belts are planning to karate kick their patients.
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Here in episode #29 Dr. Larson walks us through her career path from Management Engineering and into her daily life as a chief leadership development officer; she shares how Dr. Deming personally influenced her career path; she details her decision making process around the pursuit of her PhD; she gives exceptional pointers around our roles as decision support team members; she introduces a new ice breaker for you to use with your teams that comes with a truly humanizing appeal; her aha moment to simply ask the team for help when needed; she shares her 3 C’s of leadership; and highlights the ideal team member as being humble, hungry, and smart.
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Here in episode #28 Lavana shares his leadership mindset to help his team achieve professional autonomy, mastery, and purpose; his unconventional educational and career path, that has led to his current healthcare operations leadership role; he teaches us through his worst leadership experience that a great idea, that can’t be applied is not a great idea; Lavana highlights the power of going to the Gemba and walking with the front-line as a key to developing team relationships; he highlights an exceptional aha moment centered around formally defining value, and involving the end-user on improvement projects; Lavana speaks on the future of healthcare disruptions and walks us through his personal board of directors.
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Here in episode #27, this proud Aggie shares connects the dots that have led to her most recent role transition at Duke University Health system, her background and passions for being a quality improvement nerd…her words specifically; she walks us through her dark moment when she didn’t follow her natural instincts, how that impacted her as a leader, and how she would approach it if given a do-over, how she builds team credibility with honesty, her ah ha moment around tying initiatives back to the front line, her thoughts around affinity groups within the healthcare settings, we introduce the idea of a mid-career fellow program for healthcare professionals and her advice to quality professional to show-up and be present!
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Here in Episode #26, Don shares how he keeps a consistent focus on quality improvement with his teams, he shares how he got his lucky start from playing music and selling pianos, to transitioning into the healthcare industry; he highlights his success in growing physician practices, while simultaneously achieving high quality outcomes; Don reflects on leadership challenges in managing physician practices and offers tips on how he communicates change across his teams; Don shares a success story in helping a new physician practice achieve long-term success and sustainability, and offers his thoughts on the industry moving ever closer towards value based care.
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Here in our milestone episode #25 Joyce walks us through her healthcare journey as an industrial engineer, she connects the dots between quality improvement and labor and productivity management, she shares her expertise on industry standards and best practices related to productivity management in healthcare, Joyce provides insights on partnering with healthcare teams to build a culture of accountability across her organization; Joyce shares how she strategically uses food as an ice breaker and team builder; and she shares in her excitement around growing trends of multi-disciplinary approaches to quality improvement.
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Here in episode #24, Sayeed shares his educational and professional journey from business and into med school, where his future passions include healthcare quality and process improvement; Sayeed highlights opportunities in medical studies to provide more intentional exposure to quality improvement methodologies; he highlights the passions and upcoming culture changes that todays medical students will bring to the industry; Sayeed centers on the need for healthcare leaders to maintain organizational agility; he highlights the value of team assessment tools like Meyers Briggs for developing high performing teams; we both share in our thoughts around the impacts of disruptive innovations that will soon impact the healthcare industry, and so many additional points of value throughout todays show.
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Here in Episode 23 Christina highlights her background in research, project management, and quality improvement and how she transitioned into her current quality safety administration role, her range of responsibilities in managing a team of nursing and business analysts; how she managed through tough times and high turnover within her quality department; Christina’s key leadership strategies and tactics to developing strong partnerships with her physician customers; her aha moment that improved the incident reporting process for physicians at her facility; Christina shares insights in her passion for improving safety culture; and her advocacy for 2nd victim programs and her focus to apply discipline and personal resilience to find success with her quality improvement work.
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Join in on Episode #22 as Dr. Quinn shares her path and work connected with the legendary Dr. Deming; she describes how she builds her teams up through intrinsic motivation, she outlines her top QI topics that quality people should have on our radar; she takes us in-depth on both her professional successes and failures; Dr. Quinn shares why process flow charts are so important and walks us through an approach for teaching leaders to create them; and talks on the challenges and opportunities facing healthcare quality people today.
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Here in episode #21, we explore Gila’s journey in moving from a traditional healthcare business leader background and into a healthcare quality person, how she learned to slow down on projects and trust her guts with change initiatives, how failures helped to foster her growth as a healthcare leader, Gila’s use of games to engage her project teams, Gila centers in on how data and technology will work to revolutionize healthcare; and shares a great idea around coaching for quality professionals at all levels; Gila shares how mentoring also played a role in her personal career success, and how she proactively makes professional networking a priority.
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Here in episode #20, we’ll learn how Amanda applies the Davis Family rules to her everyday work life, she reflects on her transition from a clinical dietitian into being an official quality person, Amanda helps me formally draw the line between quality improvement and evidence based practice initiatives, you’ll absolutely experience her passion for applying evidence based practices to improve the patient experience, we’ll venture into Amanda’s personal quest for establishing medical libraries as a resource for public knowledge, and Amanda shares her advice on how healthcare leaders can make the turn in their careers from clinical and into quality paths.
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Episode #19 Steve shares thoughts on how to balance achieving high quality clinical and service outcomes within the ever changing business components of healthcare; he reflects and reveals his inspiration for entering the field of healthcare; we explore how the Socratic Method paved the way to his introduction to quality improvement; we have a real discussion about stress and burnout, and how reflecting, learning, and improving is a key factor to balancing the burden; we learn how Steve practices radical transparency; Steve’s major leadership aha moment; his forecast for the future impact of information technology on healthcare; and listen as I nearly censor Steve when he drops his 4 favorite f-bombs!
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Here in episode #18 Scott shares how leading with listening helped to launch his career in healthcare quality improvement, how Scott works to ensure his team is viewed as a resource for value-delivery, Scott’s reflections on ensuring leadership teams are engaged in quality improvement initiatives, his excitement for healthcare’s renewed commitment to leading in quality outcomes, how he leverages his background as a lawyer to make the case for achieving quality excellence, Scott’s thoughts on the need for clearer career pathways for healthcare quality professionals, his message to quality people to get out there and just do it, and evidence that Scott may just be an avid Ariana Grande fan!!!
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Here in episode 17 Nigel Brown and I talk about his career transitions from manufacturing into the healthcare industry, the power of listening, taking the humble approach to team development, Nigel shares a perspective on how best to lead healthcare teams in their improvement efforts, he geeks out around the future innovations coming in healthcare, our shared vision for increasing the diversity of skillsets among healthcare quality people, and his thoughts on embracing change.
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Bianca Briola of Premier, Inc. drops in for episode #16 and brings ENERGY like no other!!! Listen as Bianca shares a great childhood story that completely mapped the career journey that she is on today, she walks us through the diversity and versatility of the roles that she’s succeeded in, shares with us the secret behind her ENDLESS supply of energy, how she uses humor to build strong teams, what early-careerists are looking for in their healthcare care, and how to establish a personal board of directors.
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QualityPeople, what do you get when you mix an inspirational healthcare professional with the skill set of a quality improvement specialist and the razor-sharp intelligence of an entrepreneur? My friend and guest of Episode 15, Mr. Brian Ellis. Tune-in as we talk about attaining goals and creating a mindset of winning every day, the journey through his career path that has led to his current leadership role in the healthcare innovation space, Brian’s passion to eliminate healthcare’s silent killer in hospital acquired conditions, we’ll get a glance into the world of healthcare entrepreneurship, his use of smart-sheets to drive team engagement and collaboration, and how he feeds his insatiable appetite for knowledge.
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Together in episode #14, Monique and I talk about finding passion in your work, share reflections on developing as project management professionals, share tips on effective ways of managing political obstacles that can impact our improvement projects, Monique teaches us the #1 tip for being an approachable leader and building team relationships, and so many other great pointers.
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Pat is the Executive Director of Project Patient Care and here in episode #13, Pat shares the professional and deeply personal influences that pulled her into her healthcare quality improvement career path, the power of measuring the ‘right’ elements for healthcare quality improvement, the importance of closing the healthcare disparity gaps, tips on spreading evidenced-based practices through her international efforts, and many other value-added experiences.
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Here in episode #12 you’ll learn many of the ins and outs of Nancy’s extensive healthcare career. Her passions and motivations for improving healthcare are just the beginning. Nancy shares her focus around being a lifelong learner, the progression of her career through movements like TQM and quality circles (1980s) into todays high-reliability (2010s+), her role with NAHQ and their industry leading work to define and standardize the role of the healthcare quality professional, making personal connections with improvement project stakeholders, the power of culture as the foundation of healthcare quality improvement,…and that’s all in the first half of this episode.
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Here in episode #11 Dr. Grant Lynde shares incredible insight with real-life examples of medication errors that he’s worked through and the impact of becoming emotionally attached to improvement efforts; the power of reflecting as improvement professionals, the importance of team development in the healthcare QI setting, acknowledging wins with the team, and the application of behavioral economics as a technique of healthcare quality improvement. Dr. Lynde is an Associate Professor in the Department of Anesthesiology and is Vice Chair of Quality Improvement for the Emory University Department of Anesthesiology. Is it just me, or does anyone else hate saying the word “Anesthesiology”…Enjoy episode #11 with Dr. Lynde!!!
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With today’s episode, I only have 2 words…Mark Graban!!! Now if you’re not familiar with Mr. Graban, then listen up…Mark Graban is the author of the book Measures of Success, the Shingo-Award winning book Lean Hospitals and co-author of Healthcare Kaizen (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. Mark is a professional speaker, healthcare consultant and advisor to the technology company KaiNexus. Now in this episode Mark and I go in-depth around lean transformation journeys in healthcare, leveraging the front-line for practical solutions, promoting the thought for improvement professionals to pivot from the role of solution generator into solution facilitators, and many more value-adding topics!
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We're excited to showcase another great healthcare leader that is passionate about achieving high-quality healthcare outcomes! Dr. Berkley Baker is the VP of Business Development and Sales at CleanHands-SafeHands, an innovative company focused on eliminating the spread of hospital-acquired infections through the focus of improved hand hygiene compliance. Here Dr. Baker leads the company's focus around business strategy and sales, reporting and analytics, and overall customer relations and sales activities. In this episode, Dr. Baker shares insights around problem-solving with clients to drive improved value to patients, the value of after action reviews following care events, the use of situational leadership in process improvement, and so many more topics!
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In this episode, we talk with Aaron Kanne, Director of Implementation Services at CareLogistics. Aaron delivers another great episode as we talk about the best ways to take ownership when projects fail to meet customer expectations, and also about how accountability and game planning can help turn those moments around; how to engage teams through the human side of process improvement and project management; the unique challenges with facilitating rapid improvement (kaizen) events and Aaron shares his ‘RIDE’ methodology, and so much more.
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In this episode, we talk with Dr. Alecia Gabriel of P3 Group North America. Dr. Gabriel serves as the Quality Systems Consultant and brings her experience in project management, automotive and aerospace quality assurance, and automotive consulting to our healthcare platform to talk Failure Modes and Effects Analysis (FMEA). In this first installment of our Beyond Healthcare Quality segment, Alecia will share an outsider view of a powerful quality improvement methodology, the potential that it holds for transforming healthcare, and why its appropriate application and execution should be a key part of your organizational high-reliability strategy.
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In celebration of Doctor’s Day 2019, the Quality Coaching Co and the HealthCare QualityCast is honored to have interviewed, Saria Saccocio, MD, FAAFP, MHA. Saria is the Ambulatory Chief Medical Officer and Department Chair of Family Medicine for Prisma Health. Listen in as Saria delivers value, on top of value as she shares with us her approach to “Do 2019”, essential elements to implementing a culture of high-reliability, her passion for not only creating wins and celebrating with her team, but also in developing accountability models that allow for sustainable changes…and oh yeah, she officially crowns Jarvis as the “Process Doctor”!!! All of this and more in Episode #6!!!
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In this episode, we talk with Eddie Pérez-Ruberté of BayCare Health Systems. Based in Clearwater, FL Eddie serves as the Senior Lean Internal Consultant where he oversees deployment of the Lean Management System throughout the 14-hospital system. He is an author, speaker, and facilitator and in today’s show, Eddie shares with us the ins-and-outs of going to the Gemba, how to turn Rapid Improvement Events from near-failed events into tear-shedding successes, how to achieve real balanced expectations in personal and team goal-setting, and so much more!!!
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In this episode, we talk with Amanda Mewborn. Amanda is a healthcare industrial engineer, registered nurse, and lean black belt, serving at Piedmont Healthcare as the Executive Director of Project Management. Check out Amanda’s interview as she shares lessons learned from her efforts in reducing Cdiff infections, managing within her split career paths as a nurse and engineer, and how she employs control charts to show impact and progress with her project teams.
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In this episode, we talk with Chuck DeBusk, Principal, Charles DeBusk & Associates, LLC. Chuck offers our QualityPeople the knowledge and perspective of a career that has spanned 40+ years across the healthcare industry. And while many of the players have changed throughout his career, the game which continues to revolve around quality and patient safety have not. Listen as Chuck shares views to the ongoing areas of improvement opportunism in healthcare and how QualityPeople at every level in healthcare can make an impact!
Chuck DeBusk is the Principal of Charles DeBusk & Associates, LLC. He has over 40 years of experience in improving healthcare outcomes and processes. Chuck has provided leadership in the areas of process and performance improvement, Surgery, Radiology, Laboratory, Rehab Services, and Pharmacy. He holds an MS in industrial engineering from the University of Tennessee and a BS in industrial engineering and operations research from Virginia Tech.
EPISODE SUMMARY
• Learning from multiple perspectives
• Building your team in a strategic way
• Leveraging your “aha moment” into you’re a powerful career
• Learning how to craft your career in quality
• Attracting young professionals into the quality career
QUOTES TO REMEMBER
• “To me that idea of casting a wide net looking for different perspectives…that is critically important.”
• “When you’re working somewhere, you can’t focus myopically…You got to look at the whole picture.”
• “The team is going to go through a lot of stuff as they mature.”
• “The best advice is to really learn your craft and it will take you a long way.”
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In this episode, we talk with Maria Frantz, Vice President of Operations and Business Transformation at Patient.co. Maria has a unique background in healthcare, startups, and quality management that will (hopefully!) expand your perspective about the possibilities in healthcare, quality, and healthcare technology.
Episode Summary:
- Pros & cons of working in a corporate job vs small business vs startup
- Lessons Maria gained from the worst moment in her career
- The #1 tool that Maria uses for building community & consensus
- The future of healthcare and quality improvement
- Starting your career as a professional in the quality industry
- Resources to add value to your professional career
- Should you focus on strengths or weaknesses?
Quotes to Remember
- “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” - - Bill Gates
- “A lot of my day is driven by thinking ‘Is this the right thing to automate…?” - - Maria Frantz
- “Build the plane while you’re flying it’ - - Unattributed
Connect with Maria
- PatientCo
Important Links
- Tollgate review process
- Beyond the Exam Room: The Increasing Role of the Patient Financial Experience in Access to Timely Care
- "ISO-Style" Healthcare: Designed to Keep Patients, Practitioners and Management Safe
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Want to know what the Healthcare QualityCast is all about? Want to know why I launched this new and engaging show, that is guaranteed to impact the Healthcare Industry in the US, and beyond? Tune in with my kick-off episode to learn about the mission, the motivation, and the man behind (what will soon be) Healthcare's most inspiring podcast show...in the history of healthcare podcast shows! “I'm a promoter of the (quality) people for the (quality) people and by the (quality) people…and my magic lies in my (quality) people ties.” – Don King (and Jarvis)
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