UC Today: Recent Episodes

UC Today

News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

In this episode of UC Today, host Kristian McCann is joined by Nada Usina, CEO of NU Advisory Partners, to explore how AI is fundamentally changing executive hiring. As technology rapidly changes the skills workforces need, organizations can no longer rely solely on traditional hiring signals like prestigious résumés, familiar career paths, or industry tenure. Instead, companies are being forced to rethink how they identify leaders capable of navigating constant technological disruption.

Nada explains how AI is reshaping leadership requirements, why adaptability and curiosity are becoming more valuable than experience alone, and how data-driven hiring is helping organizations uncover talent they may have previously overlooked.

If you're wondering what executive hiring should look like in the fast-moving AI era, this interview provides practical advice on assessing learning agility, critical thinking, decision-making, and future potential, helping organizations build leadership teams equipped for the next wave of business transformation.

Key discussion points:
🔵 Why executive roles are evolving every 12 to 18 months and what that means for hiring strategies.
🔵 How curiosity, learning velocity, adaptability, and critical thinking are becoming more valuable than traditional résumés.
🔵 Why hiring mistakes create business-wide consequences, from stalled innovation to employee disengagement and lost investor confidence.
🔵 How AI and data are expanding executive talent pools while helping organizations make faster, more informed hiring decisions.

If you found this discussion valuable, like the video, subscribe to UC Today, and turn on notifications for more expert conversations covering AI, leadership, enterprise technology, and the future of work.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Kristian McCann sits down with Sam Wright, Head of Career Strategy at Huntr, to separate fact from fiction when it comes to AI in hiring, from both sides of the equation.

Drawing on analysis of 1.7 million job applications, 1 million job postings, and 243,000 résumés, plus hundreds of conversations with job seekers and recruiters, Wright offers a rare data-driven look at how hiring actually works in 2026.

The discussion explores the growing tension between AI-powered applications and human-led hiring decisions, the increasing volume of applications recruiters face, and the challenges organizations face as they introduce AI into talent acquisition processes.

Key discussion points:
🔵 Why most recruiters say AI is not automatically screening out candidates despite widespread fears among job seekers
🔵 How application volumes, Easy Apply tools, and a tougher job market are making it harder to secure interviews
🔵 Where AI is actually being used today, from job descriptions and communications to emerging candidate-ranking tools
🔵 The growing debate around AI bias, transparency, discrimination risks, and the safeguards organizations need to implement

Subscribe to UC Today for more conversations on AI, recruitment, workplace technology, and digital transformation

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

AI is transforming the way we work – but is it making life easier or adding to the pressure? In this interview, Christopher Carey sits down with Snorre Kjesbu from Cisco to unpack AI's real impact on the employee experience.

Snorre makes the case that AI is an antidote to burnout, not a cause of it – freeing employees from busy work so they can focus on strategy, creativity, and the harder intellectual challenges. He also introduces the concept of "connected intelligence," where collaboration is no longer just people-to-people but now includes people-to-AI and AI-to-AI interactions.

The conversation covers how organisations are navigating AI adoption across their workflows, why cultural change is often harder than the technology itself, and what the next two to three years will bring – from AI agents becoming regular participants in meetings to IT teams gaining new superpowers through agentic AI and smarter manageability tools.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

AI interactions are introducing behavioral risks that traditional DLP and rule-based systems were never designed to detect. In this executive conversation, Marcus Law is joined by Dan Nadir, Chief Product Officer at Theta Lake, and Irwin Lazar, President and Principal Analyst at Metrigy, to explore how generative and agentic AI are creating entirely new categories of governance risk.
The discussion covers why monitoring isolated prompts and outputs is no longer enough, and why organizations need forensic-level analysis of interaction patterns over time. From behavioral drift and intent detection to the growing complexity of agentic AI, this conversation sets out what enterprises need to be thinking about — and doing — right now.
Topics include: why only 58% of organizations have a proactive AI governance strategy, how traditional DLP systems miss subtle data probing and intent-based risks, what behavioral drift looks like in practice, how agentic AI blurs the line between human and machine accountability, and practical steps CIOs and CISOs can take in the next 60 to 90 days.

Join Kieran Devlin, Host at UC Today, as he sits down with Tim Jalland, Solution Manager at VOSS, to unpack the rapid evolution of IT operations. As cloud environments like Microsoft 365 undergo hundreds of feature changes a year, static automation is struggling to keep pace. This session cuts through the AI hype to explore practical, outcome-driven solutions. Tune in to see exactly how intelligent automation fabrics can empower your IT team, prevent outages before users even notice them, and secure complex collaboration ecosystems.

The landscape of unified communications is shifting rapidly, and IT teams need more than just basic automation to keep up. In this conversation, we explore how an intelligent operations layer changes the day-to-day reality for IT professionals.

Key takeaways from our discussion include:

The limits of traditional automation: Why the sheer volume of updates in platforms like Microsoft 365 requires a shift from static orchestration to dynamic, learning-capable operations.
AI as an operational assistant: Moving past "AI as a feature" fatigue to focus on tangible outcomes, using agentic AI to proactively support IT teams rather than replace them.
Breaking down IT silos: How unifying automation, analytics, and monitoring on a single platform allows for cross-stack intelligence—catching and correcting negative trends before monitoring dashboards even flash red.
Real-world proactive fixes: Tangible examples of AI detecting service degradation before a user ticket is raised, and automatically correcting configuration drift to eliminate security risks.

Next Steps: Ready to transform your UC operations? Visit VOSS to learn more.

What is AI really doing to workers psychologically? Christopher Carey sits down with Candice Thompson, a Silicon Valley-based licensed psychotherapist specialising in workplace mental health, to get an honest, ground-level view of how AI is impacting the mental health and identity of workers in the tech industry.

From rising expectations and mass layoffs to identity crises and the fear of building your own replacement, Candice shares what she's actually seeing in her practice – and it's not the rosy picture the marketing messages would have you believe.

In this episode, we cover:
🔵 Why AI could be creating more work, not less, for many tech employees
🔵 The psychological toll of layoffs and job insecurity in Silicon Valley
🔵 How AI is reshaping worker identity, purpose, and self-worth
🔵 What tech leaders are getting wrong about their workforce
🔵 What it would actually take for AI to improve employee wellbeing
🔵 The growing risk of worker backlash – and why leaders should pay attention

Candice Thompson is a psychotherapist based in Silicon Valley, working with tech professionals navigating burnout, anxiety, and the psychological impact of AI-driven change. She has delivered talks nationally on AI and mental health, including a TEDx Talk.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this interview, UC Today's Kristian McCann speaks with Stephen Baer, leadership advisor and author, about one of the most stubborn paradoxes in modern business: organizations that say people are their greatest asset, then manage them on spreadsheets.

With Gallup reporting that 79% of employees worldwide are disengaged in 2025, Stephen makes a compelling argument that the way most companies measure engagement is actively undermining it — and that the fix starts not with better tools, but with better leaders.

Topics include:
The invisible drag is costing more than you think. Disengagement is estimated to cost the global economy $8.8 trillion annually — equivalent to 9% of global GDP. Meanwhile, companies that genuinely invest in their people see a third of average staff turnover and eight times more revenue per employee.
Quiet quitting has a tell. When employees stop saying "what if we tried this?" and start saying "just tell me the deadline," ownership, creativity, and innovation have already left the building. Compliance is what remains.
Metrics should lag, not lead. The right question isn't "what's our engagement score?" — it's "where are we losing people emotionally?" Tools and platforms work best as early warning systems for broken human experiences, not surveillance dashboards.
Train coaches, not managers. Stephen's framework — greet them, know them, grow them — gives middle managers a practical way to build the kind of relationships where people feel seen, understood, and clear on how their work connects to something bigger.

Next Steps
For more leadership and workplace insights, visit UC Today and explore related stories and interviews. Join the UC Today LinkedIn community at linkedin.com/groups/9551264 and subscribe to the newsletter at uctoday.com/register.

In this UC Today roundtable, host Kristian McCann brings together leading security experts to confront the escalating risks of agentic AI—autonomous systems that make decisions, take actions, and roam across enterprise tech stacks often without human oversight. You’ll hear from Irina Tsukerman, President at Scarab Rising; Shlomi Beer, Co-Founder & CEO at ImpersonAlly; and Roey Eliyahu, Co-Founder & CEO at Salt Security. Together, they reveal how rapid adoption in customer support, sales, and finance is outstripping governance, enabling silent breaches via prompt injections, privilege accumulation, and API exploits that blend into normal workflows.

Expect straight talk on the productivity boom versus harsh realities—like 80% of companies facing unintended agent actions such as data leaks or unauthorized access—and proven strategies for observability, dynamic guardrails, and non-human identity governance that safeguard UC&C environments without killing innovation.

Talking points include:

Why agentic AI supercharges insider threats and erodes perimeters, exposing "internal" APIs to external manipulation even within legitimate agent permissions.

Governance blind spots in high-stakes sectors like retail and airlines (e.g., fraudulent refunds, customer data spills), demanding end-to-end visibility from LLMs to backend actions.

Runtime defenses against self-learning exploits, deceptive "sleeper" code, and endless trial-and-error attacks that humans resist but agents can't.

Zero-trust models, NHI in IAM, and regulation readiness to align agent efficiency with compliance and CX protection.

Next Steps

Share this roundtable with your CISOs, IT leaders, and business units to map agent permissions and API exposures right now.

Evaluate IAM for non-human identities and pilot tools like Salt Security for holistic agent discovery.

Subscribe to UC Today for more expert roundtables on AI risks, UC&C security, and enterprise compliance.

In this interview, UC Today's Christopher Carey sits down with Sam Liang, CEO and Co-founder of Otter.ai, to discuss the company's newly launched Conversational Knowledge Engine and what it means for enterprise productivity.

Sam explains how Otter is moving beyond siloed meeting notes to build a longitudinal knowledge graph connecting thousands of meetings, people, topics, and projects — arguing that conversational data has been the missing piece of enterprise infrastructure for over 100 years.

The conversation also tackles the privacy debate head-on, including the ongoing class action lawsuit facing Otter, with Sam making the bold claim that lawsuits are simply "part of doing business" when you're disrupting an industry.

Topics covered:
🔵 How the Conversational Knowledge Engine works
🔵 How Otter differentiates from Microsoft, Zoom, and Google
🔵 Enterprise security, data retention, and permission controls
🔵 The class action lawsuit and the future of AI consent
🔵 Why Sam believes your voice will replace manual AI prompting

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this interview, UC Today's Marcus Law speaks with Carmit DiAndrea, Director of Value Realization Services at NiCE, about what the next chapter of AI in unified communications actually looks like for enterprises. The conversation moves beyond transcription and meeting summaries to explore supervisor copilots, business intelligence tools, agentic AI, and how organisations should be measuring outcomes rather than activity.

Carmit also addresses the surveillance line, accountability in agentic AI, and gives practical advice to IT leaders on avoiding the "Frankenstack" problem heading into the rest of 2025.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

The next phase of workplace transformation starts beyond the meeting room.

Most enterprises have deployed Microsoft Teams Rooms and the core meeting experience is working. But beyond the meeting room sits a much larger opportunity, lobbies, huddle spaces, event venues, open collaboration areas, and most organisations are managing those with a disconnected patchwork of point solutions that wasn't designed to scale.

In this video, Marcus Law sits down with Vic Bhagat, Senior Director of Alliances at Q-SYS, to explore what a genuinely high-performance workplace requires, what changes when you connect every space type through a unified platform, and what Microsoft's decision to build Experience Center One on Q-SYS tells us about where enterprise AV is heading.

If you're responsible for a Teams Rooms estate and thinking about what comes next, this is the conversation to start with.

As organisations modernise their digital workplaces, service management and connectivity are no longer separate disciplines – they're converging into a single experience layer that shapes how people work, sell, and serve customers.

In this UC Today roundtable, Christopher Carey is joined by Irwin Lazar, President and Principal Analyst at Metrigy; Chethan Visweswar, Chief Product Officer at Movius; John Finch, Global VP at RingCentral; and Mark Bunnell, Chief Operating Officer at Nuwave.

Together they explore how the market is evolving, where organisations are falling behind, and what it takes to move from reactive IT to predictive, AI-driven operations.

Topics covered include:
🔵 The convergence of service management and network connectivity
🔵 Why tech debt and silos are slowing digital transformation
🔵 How automation and AIOps are reshaping IT operations
🔵 The challenge of measuring experience vs. traditional SLAs
🔵 What the next 24 months could look like as AI agents enter the workforce

Whether you're an IT leader, a service provider, or a technology decision-maker, this conversation cuts through the hype and gets into what's actually changing on the ground.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

At InfoComm 2026, UC Today’s Marcus Law speaks with Espen Løberg, VP & GM for the Collaboration Devices business at Cisco, and Jeff Smith, Head of Product, Workplace at Zoom, about the next phase of the Cisco and Zoom partnership.

The companies have announced full Zoom Rooms modality across the Cisco devices portfolio, extending their work beyond native Zoom meeting capabilities. For customers, the move combines the Zoom Rooms experience with Cisco’s hardware quality, device security, edge artificial intelligence (AI), manageability, insights, and assurance.

Espen and Jeff discuss what the announcement means for users in meeting rooms, how AI capabilities such as My Notes and Smart Name Tags can improve meeting intelligence, and why joint customers have pushed both companies toward a deeper workplace collaboration experience.
They also look ahead to what comes next: broader interoperability, smarter workplace orchestration, and the evolution of meeting rooms into connected, AI-enabled workplace environments.

What does it take to build AV for a campus arena that needs to serve student-athletes, commencements, external events, and 24/7 operations?

Live from InfoComm 2026 in Las Vegas, UC Today’s Marcus Law speaks with Patrick Eisenhauer, Director of Audio Visual and Event Services at the University of St. Thomas, about the university’s major athletics and events facility project with Panasonic.

Patrick explains how the University of St. Thomas made the jump from Division 3 to Division 1 athletics, why that move required a new multi-purpose facility, and how Panasonic professional displays became a key part of the AV strategy.

The discussion covers the scale of the arena, the importance of aligning technology choices with university standards, and why consumer-grade displays were not the right fit for a venue expected to support heavy daily usage.

Patrick also shares why InfoComm remains essential for higher education technology leaders, from education sessions and vendor relationships to spotting the solutions that will shape future campus experiences.

Are meeting rooms ready for the next wave of AI-driven collaboration?

At InfoComm 2026, UC Today’s Marcus Law speaks with Henry Levak, VP of Product at Logitech for Business, about the biggest trends shaping workplace collaboration, from multi-camera meeting spaces to AI-enabled rooms and platform interoperability.

Henry explains why organizations are moving beyond simply video-enabling spaces and are now looking at how AI can support meeting-room readiness, scene understanding, workflow consistency, and better experiences for employees, IT teams, and facilities teams.

The conversation also explores why customers want simpler interoperability across platforms, how Logitech for Business is approaching flexibility and choice, and why the next 12 months could bring more experimentation before widespread AI adoption reaches every organization.

At Infocomm 2026 in Las Vegas, UC Today's Christopher Carey spoke with Justin Watts from AMD to explore how workplace technology is evolving. From the growing convergence of AV and IT, to the role AI is playing in driving workplace efficiencies, Justin shares his frontline perspective on what's shaping the future of collaboration. Plus why meeting equity and the individual user experience are becoming non-negotiable in the modern workplace.

HP has unveiled one of its most expansive collaboration announcements in years at InfoComm 2026 – spanning headsets, video conferencing hardware, intelligent cameras, and a platform play that reframes how IT teams think about meeting room management.

At the heart of it all is a concept Greg Baribault, VP of Product and Portfolio Management, calls ambient technology. “We want the conference controller, the microphones, the displays and cameras to just disappear,” he explains.

“The room makes smart decisions so people can focus on what they’re there to do – have a meeting, have a discussion, have impact.”

That vision is being driven by AI across the entire portfolio. On the software side, HP is integrating Poly Lens into its Workforce Experience Platform (WXP) – a move designed to shift the conversation for IT from device management to workforce productivity. Room Visualiser AI exemplifies the ambition: walk into a space, take a few photos, and the platform detects room dimensions, chair count, window placement and recommends the right camera and microphone setup automatically.

On the hardware side, the new Studio Room Compute brings a Windows-based MTR and Zoom Rooms system built specifically for integrators, complete with magnetic backplane, colour-coded ports, and a 50 TOPS NPU for edge AI processing. Alongside it, VideoOS 5.1 introduces DirectorAI – multi-camera switching that tracks where participants are looking in real time, ensuring the right face is always in frame.

But perhaps the announcement Baribault is most eager to talk about is the Poly Focus 6 headset series. Lightweight, foldable, with swappable ear cushions and a discreet boom mic, it’s designed to look as good on camera as it sounds. “It’s beautiful,” he says simply. Hard to argue.

With WXP managing devices across multiple vendors and AI embedded at every layer, HP’s message at InfoComm is clear: the era of fiddling with meeting room tech should be over.

Can hybrid teams, AV leaders, and enterprise technology buyers keep moving fast if trust breaks down?

At InfoComm 2026, UC Today’s Marcus Law speaks with Mariana Atencio, journalist, public speaker, and trust expert, following her keynote at the AVIXA Women’s Breakfast.

Mariana explores why trust has become a critical competitive edge across collaboration technology, ProAV, cybersecurity, finance, healthcare, and AI. She explains how leaders can build trust through screens, how teams can strengthen culture in hybrid working environments, and why safe, reliable, and transparent technology is now central to business confidence.

The conversation also covers the risks and opportunities of AI, including deepfakes, human instinct, responsible adoption, and the guardrails industries need to protect users and organizations.

Mariana also shares why she remains optimistic about the future, drawing on her personal experience leaving Venezuela and rebuilding her life through storytelling, purpose, and community.

Watch the full interview to hear why trust may be the defining factor for leaders navigating the next wave of workplace and technology transformation.

Is InfoComm becoming one of the most important unified communications events on the calendar?

At InfoComm 2026, UC Today’s Marcus Law speaks with Neil Fluester, Head of Portfolio & Alliances - Logitech For Business EU, about how the show has evolved from a traditional AV gathering into a major stage for UC, collaboration, and AI-driven meeting experiences.

Neil reflects on Microsoft’s first InfoComm keynote, the growing role of Teams and Copilot, and how platforms such as Zoom, Google, and Cisco Webex have changed the way organizations think about meeting rooms. The conversation also explores why interoperability has become central to the user experience, and why buyers are increasingly focused on outcomes rather than specifications.

Neil also shares his thoughts on the AVIXA Women’s Council Breakfast, the importance of diversity in UC and AV, and why human trust, creativity, and connection remain essential as AI becomes more embedded in work.

In this episode of UC Today, host Kristian McCann sits down with Ivan Jackson, President of Interim Technology at Korn Ferry, to explore why traditional hiring models are struggling to keep pace with today's rapidly evolving technology landscape and why the concept of "renting tech talent" is gaining traction.

The technology talent market is changing rapidly, and organizations that rely solely on traditional hiring may struggle to keep pace.

In this conversation, Jackson explains why more businesses are turning to flexible technology talent models to accelerate transformation and gain access to hard-to-find expertise.

Key discussion points include:

• Why the accelerating pace of AI, cybersecurity, cloud, and data initiatives is shortening the lifespan of technical skills.

• How interim technology professionals help organizations execute projects faster than traditional hiring processes allow.

• The difference between hiring contractors for additional capacity and engaging interim leaders to drive business outcomes.

• When businesses should leverage flexible talent, and where permanent teams remain essential for long-term success.

Whether you're navigating digital transformation, workforce planning, AI adoption, or technology leadership challenges, this discussion provides practical insights into building a workforce model designed for today's business environment.

Next Steps

✓ Subscribe to UC Today for more conversations with industry leaders.

Managing AV and collaboration technology across hospitals, clinics, classrooms, and event spaces is no small task, and for Justin Scord, Senior Manager, Collaboration & Media Services at Stanford Medicine, the challenge isn't just keeping the lights on. It's knowing where to start.

"There's always so much change, so much technology, so many different manufacturers," Scord told UC Today at InfoComm 2026 in Las Vegas. "Keeping that North Star and making sure we're building systems that are scalable and supportable is really our focus."

Scord oversees a broad footprint at the Palo Alto-based academic medical system – from patient rooms and conference spaces to live event broadcasts. If there's a screen, a microphone, or a speaker involved, his team has a hand in it.

That sprawling remit gives him a sharp perspective on where the industry is heading.

On AI, he's optimistic – but rigorous. "I'm all about the data," he said.

Stanford's in-house data science team actively researches which AI models perform best for specific workflows, and Scord believes the wider AV industry should be asking the same hard questions.

"Ask the manufacturers where they got the research and data to choose the models they're using. That alone is going to weed out a lot of manufacturers."

His concern is that too many AI deployments are driven by commercial partnerships rather than genuine fit. "If they're not choosing the right models based on workflow and using data to show it's actually going to provide ROI, it's probably not something you want to pursue."

At InfoComm, Scord spoke about agentic AI and its potential to augment – not replace – project teams. His message was clear: AI should aggregate data, surface actionable insights, and make day-to-day work more manageable, without diminishing the people doing it.

"Get educated around machine learning and AI at a high level," he said. "Understand the limitations, and start slowly incorporating it into your workplace."

When Nyere Hollingsworth describes InfoComm as “summer camp,” he means it as a compliment.

For the Managing Director of Endpoints and Workplace Experience Technologies at law firm Winston Taylor, the annual AV industry gathering in Las Vegas is a chance to reconnect with peers, absorb new ideas, and take stock of where the industry is heading.

But beneath the enthusiasm lies a serious message – one he delivered from the stage this year.

Hollingsworth spoke at a session exploring cybersecurity practices that AV professionals and end users alike need to take seriously.

“It has to be intentional,” he told UC Today.

“You have to be thoughtful and strategic about how you deploy systems, what systems you actually buy and purchase, and the things that you do to secure and configure them on your network.”

For a law firm like Winston Taylor – whose clients include some of the world’s largest corporations and most powerful individuals – the stakes are particularly high.

But Hollingsworth is quick to point out that the underlying challenges are not unique to legal. Secure connectivity, reliable support, and strategic technology planning are universal concerns. What differs is the pressure to get it right.

That pressure, he argues, is something end users should be channelling directly at manufacturers. AVIXA has made a deliberate effort to amplify the end-user voice at InfoComm – and Hollingsworth wants that voice to be heard clearly. “If you don’t have the certain features in your security stack in order for me to reliably put it on my network, then I’m not going to buy it,” he said. “And that’s not in your interest.”

It’s a straightforward message, but one the AV industry would do well to take seriously. End users aren’t just consumers – they’re a force for change.

How can businesses make hybrid work feel less fragmented for employees, IT teams, and business leaders?

At InfoComm 2026 in Las Vegas, UC Today’s Marcus Law speaks with Keith Yandell, EVP of Innovation at FORTÉ, from the Smart Workplace Experience on the show floor.

Created through a collaboration between AVIXA and FORTÉ, the installation shows how modern workplace technology can come together around real user experiences rather than standalone products. Keith explains how the experience reflects a Class A office environment, covering spaces such as the lobby, experience center, cafe, wayfinding areas, personal workspaces, intelligent meeting rooms, monitoring and management, and broadcast communications.

The conversation also explores why AI is now front of mind for workplace and collaboration leaders, and how the Smart Workplace Experience demonstrates practical ways AI can improve productivity, reduce friction, and support work-from-anywhere strategies.

Keith also highlights the partners involved in bringing the experience to life, including Q-SYS, Crestron, Logitech, Shure, Legrand, and Sony.

How can universities deliver consistent learning experiences when students, faculty, and classrooms are spread across an entire state?

At InfoComm 2026, UC Today’s Marcus Law speaks with Kevin Reeve, Academic Technology Officer at Utah State University, about how the institution uses Zoom Rooms to support distance education across 30 locations.

Kevin explains why faculty demand helped drive the move to Zoom, how Canvas LTI improved adoption, and why access to tools like whiteboarding, chat, and AI Companion has created more interactive learning experiences for students.

He also shares how Utah State University has reduced room deployment costs by 30 percent to 50 percent, why institutions should avoid overcomplicating AV design, and what comes next as the university explores self-healing classrooms.

The conversation also looks at the wider InfoComm 2026 trend toward network-based AV, software-led infrastructure, and more proactive classroom support.

For Mike Pedersen, Infocomm always feels like coming home. "It's a little bit like a family reunion," he told UC Today at this year's show in Las Vegas. "I get to see so many people I know and acquaintances I've made." But beyond the networking, Pedersen, Audiovisual Experience Manager at Iowa State University, had serious business to attend to, including speaking at the HETMA Higher Education Summit, a day-and-a-half event dedicated entirely to higher education AV professionals.

His session focused on a topic close to his heart: standardisation. For universities managing dozens or even hundreds of classrooms, standardising AV systems delivers benefits that ripple across the entire institution. "Instructors can walk into any room, and it looks familiar," Pedersen explained. "They don't have to worry." From an operational standpoint, fewer SKUs mean bulk purchasing and tighter cost control, a significant advantage for institutions under constant budget pressure.

Day-to-day, however, the challenges are more human than technical. Helping instructors feel comfortable with classroom technology remains an ongoing task. "Sometimes you've got to tell them how to share their laptop screen onto the projector," Pedersen admitted. The solution, he finds, is patience and careful one-on-one support.

On the wider industry landscape, Pedersen is watching AI closely. He highlighted a prototype system from an Australian university that uses AI to autonomously test classroom AV equipment overnight, checking projector output and audio quality, then raising a ticket if something is off. "Those are the types of things that are coming," he said. "Labour savings and improving overall reliability, that's going to be huge."

AV over IP is another trend he expects to accelerate, with falling price points making the technology viable for an ever-growing number of spaces.

His takeaway from Infocomm 2026 was unambiguous: "AI is everywhere. If you're not coming up to speed on it quickly, you're getting behind."

Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?

In this interview, Christopher Carey sits down with Alex Ayers, Sales Director at Gamma, fresh from the company's GX 2026 event. Alex shares what he's hearing from enterprise leaders across every major sector: the real barriers to AI execution aren't the technology – they're strategy, governance, workflow design, and organisational complexity.

From the dangers of replacing people before redesigning processes, to why doing one pilot brilliantly beats running dozens badly, this is a frank and practical conversation for any IT or business leader trying to close the gap between AI ambition and operational reality.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this session of UC Today, host Kristian McCann sits down with Simon Peters, Director of Channel Sales at Smarsh, to unpack one of the most pressing questions facing regulated industries in 2026: Is your compliance solution really secure — and is its AI even compliant?

It’s a wake-up call for compliance, risk, and IT leaders who assume ticking the compliance box equals airtight data protection. As global fines for compliance and data breaches continue to climb — including over $63 million in penalties in early 2025 alone — this conversation exposes the two blind spots most organizations still overlook.

Peters explains how compliance and security aren’t interchangeable, why third-party AI models can create new compliance gaps, and how Smarsh has built “compliant AI by architecture” — keeping all data, transcripts, and analysis inside customers’ own sovereign environments.

Key discussion points include:
🔵 Why compliance ≠ security — and how most tools leave key data unprotected
🔵The hidden AI compliance gap: when “smart” systems leak sensitive data externally
🔵How Smarsh’s regional AI architecture ensures zero data leakage and full audit readiness
🔵The real-world consequences of breaches — from SEC fines to reputational damage

Next steps:
Visit Smarsh.com to download the free 18-stage “Compliance Must-Haves” checklist and the Seven Hidden Voice Data Risks guide.

In this UC Today interview, host Kristian McCann speaks with Callum Pennington, CEO & Co-Founder of HBHR, to unpack a growing issue facing modern organizations: employee wellbeing that’s treated as a bolt-on rather than a business-critical priority.

If you think wellbeing is about perks, think again. This discussion reveals why the fundamentals—like accurate pay, workload visibility, and unified data—are the real drivers of trust, engagement, and retention.

Pennington joins UC Today to explain why organizations need to rethink how they approach wellbeing from the ground up.

Key points:
🔵 Why “bolted-on” wellbeing strategies fail to address root causes like payroll errors and workload imbalance
🔵 The role of unified HR, payroll, and operations data in identifying burnout before it’s too late
🔵 Eye-opening stats: one in three employees are one paycheck away from financial crisis
🔵 How AI-powered alerts helped uncover a costly payroll error—paying a former employee for 18 months

For more leadership and workplace insights, visit UC Today and explore related stories and interviews.

Join the UC Today LinkedIn community at linkedin.com/groups/9551264 and subscribe to the newsletter at uctoday.com/register.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this UC Today interview, host Kristian McCann sits down with Kunal Shukla, GM and Head of Network APIs at Vonage, and Chung H. Lee, AVP of Product Innovation at AT&T Business, to unpack why traditional authentication methods are breaking down—and what comes next.

From the hidden cost of fraud to the growing limitations of SMS-based verification, the discussion reveals why enterprises must rethink how they balance security with seamless user experiences. More importantly, it introduces a new, network-led approach that leverages telco intelligence to authenticate users silently—without adding friction.

This isn’t just theory. Vonage and AT&T break down how network APIs are transforming authentication and reducing friction across the customer journey.

Key points include:
Why a $10 trillion cybercrime economy is forcing businesses to rethink authentication strategies
How SMS OTP creates friction—and opens the door to phishing, interception, and poor UX
What “silent authentication” looks like using real-time network intelligence and telco data
How Vonage, AT&T, and partners are building an ecosystem to deliver secure, seamless digital trust
Next Steps:
Stay ahead of fraud trends and join the UC Today LinkedIn community at linkedin.com/groups/9551264 and subscribe to the newsletter at uctoday.com/register.

Cisco TMS is approaching end of life, and organizations across the enterprise collaboration landscape are now facing major decisions about the future of their video infrastructure.

In this episode of UC Today, Kristian McCann speaks with Giles Adams, CEO at VQ Communications, about the real-world impact of the TMS transition, the growing divide between cloud and on-prem strategies, and why regulated industries are taking a far more cautious approach to collaboration infrastructure.

From government agencies protecting sensitive communications to enterprises balancing operational resilience with modern cloud innovation, this conversation explores the practical and strategic implications behind one of Cisco’s biggest ecosystem shifts.

Key discussion points include:
🔵 Why Cisco TMS end of life is creating urgency for enterprises and channel partners
🔵 The growing importance of sovereign, air-gapped, and on-prem video environments
🔵 How Cisco Control Hub compares with alternative migration paths
🔵 Why analytics, automation, compliance, and device management are becoming critical priorities

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Sales teams are under pressure to do more with less time, but are AI agents the answer or another layer of complexity?

In this UC Today interview, Marcus Law speaks with Alex Patterson, RVP Europe North at monday.com, about how AI agents are changing the way sales teams work. Patterson explains why monday.com has shifted its platform around people and AI agents working side by side, and where that change is already making a practical difference.

The conversation explores how AI agents can take on high-volume, low-variability tasks such as prospect research, data entry, activity logging, and basic follow-ups. Patterson also explains why the human side of sales remains critical, particularly in complex B2B buying decisions where trust, judgment, and credibility still shape outcomes.

Watch the full interview to learn how sales leaders can introduce AI agents into existing workflows, measure their impact, and prepare teams to work effectively with digital colleagues.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In industries where every second counts, generic collaboration tools are no longer enough. In this interview, Mitel CTO Luiz Domingos discusses why frontline-first, voice-first communications are becoming essential operational infrastructure — and why organisations can no longer afford to connect their entire workforce with the same one-size-fits-all tools.

The conversation covers how embedded, real-time communications enable faster decisions, safer work, and better outcomes; why voice is making a strong comeback as the interface of choice in hands-free environments; where AI adds the most practical value for frontline workers; and how hybrid and edge architectures ensure resiliency, security, and control in mission-critical environments. Luiz also shares the biggest mistakes organisations make when modernising frontline communications — and how to avoid them.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

New research from RingCentral suggests that UK businesses are significantly behind the US when it comes to deploying AI – but what's causing the gap, and what will it take to bridge it?

In this interview, Christopher Carey sits down with Russell Tilsed, VP of International Sales at RingCentral, to explore why so many UK businesses remain stuck in the experimentation phase. They discuss the role of legacy infrastructure, complex decision-making processes, and cost concerns – and what the organisations that are successfully deploying AI have in common.

Russell also shares real-world examples of businesses seeing significant productivity gains through agentic AI, and makes the case that the technology is driving growth rather than job losses.

If you want to understand where the UK stands on AI adoption and what the next 12–24 months could look like, this is a must-watch.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

🤔 Is admin work quietly damaging productivity, motivation, and retention?

In this UC Today interview, Marcus Law speaks with Michael Vavakis, Chief Transformation, ESG and People Officer at Ricoh Europe, about new Ricoh research into the administrative burden facing European workplaces.

Based on a survey of almost 9,000 workers and decision-makers across Europe, the research reveals that employees are spending a significant amount of time on low-value administrative tasks, with many saying this impacts motivation, collaboration, and even their decision to stay with an organization.

Michael explains why admin overload is no longer just an operational issue. It is becoming a people, culture, and retention challenge. He also explores the generational differences shaping expectations around workplace technology, why employees need to feel heard, and how organizations can use AI and automation without increasing anxiety about job replacement.

The conversation covers:

🔵 Why admin burden is contributing to employee attrition
🔵 How repetitive work affects motivation and workplace culture
🔵 Why younger workers may be less willing to tolerate inefficient processes
🔵 How AI can reduce repetitive tasks when introduced thoughtfully
🔵 Why leaders should start with employee voice, not technology alone

For organizations looking to improve productivity and employee experience, the message is clear: start simple, listen to employees, and use technology to remove friction from work rather than adding more complexity.

In this episode of UC Today, host Kristian McCann is joined by William Rubio, Chief Revenue Officer at CallTower and Craig Durr, Chief Analyst and Founder of The Collab Collective to explore why traditional mobile UC models are struggling to keep pace with today’s enterprise demands.

As hybrid work, AI-generated voice threats, and compliance pressures continue to reshape enterprise communications, organizations are being forced to rethink how they manage mobile collaboration. This conversation dives into the growing risks tied to consumer-grade OTT mobile apps and explains why native eSIM is emerging as a more secure, manageable, and seamless approach for enterprise UC.

From frontline workers switching away from unreliable UC apps to the rising threat of AI-driven vishing attacks, the conversation highlights why enterprises need tighter control over mobile communications without sacrificing user experience.

Key discussion points include:
• Why legacy OTT mobile UC approaches create security blind spots and policy fragmentation
• How native eSIM enables stronger compliance, lifecycle management, and corporate-grade control
• The growing role of spam filtering, trusted caller identity, and secure network-level management
• Why remote workers and mobile-first employees are driving demand for a more seamless UC experience

Next Steps:

Find out what a CallTower eSIM solution can do for your business' security and accessibility at https://www.calltower.com/en-uk/

In this episode of UC Today, host Christopher Carey sits down with Tal Bar-Or, Founder & CEO of smart glasses startup Altina, to discuss the evolving world of wearable technology and why smart glasses haven't gone mainstream yet.

Tal breaks down what big tech is getting right, and where they're falling short. From privacy concerns and style compromises to the overlooked challenge of fitting diverse face shapes around the world, he makes the case that smart glasses need to be designed like eyewear first, and gadgets second.

The conversation also covers AI in wearables, whether smart glasses can ever replace the smartphone, and why Altina is betting on hearing enhancement as the killer use case that will drive daily adoption.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this roundtable, Kristian McCann brings together a panel of experts to unpack one of the biggest AI challenges in business today: why usage numbers are rising, but real productivity gains are still lagging. The conversation explores the gap between management perception and employee reality, and what organizations can do to turn AI from a checkbox into meaningful workflow improvement.

Featuring Kelly Pallanti of North Star PMO, Kemmbelly Durst of Klein, Sid Parakh of Medible, Melonie Boone of Boon Management Group, and Tanesia Leflore of Right Fit Enterprise with FlexHR, the discussion digs into adoption barriers, vanity metrics, and the role of change management in making AI work across the enterprise. The panel also looks at why blanket rollouts fail, why psychological safety matters, and how leaders can build trust while measuring actual value.

Talking points include:

Why AI adoption is often more performative than productive.

The danger of vanity metrics such as logins and training attendance.

Why adoption needs to be tailored by team, role, and workflow.

How middle managers can bridge the gap between leadership goals and frontline reality.

Why psychological safety and feedback loops are essential for meaningful AI engagement.

Next steps:

Share this roundtable with business leaders, HR, IT, and transformation teams.

Review whether your AI metrics reflect real outcomes or just tool usage.

Revisit how AI is introduced, measured, and supported across different departments.

Only 7% of business leaders report having established ROI from AI, according to a recent KPMG survey. So what's going wrong?

In this episode of UC Today, Christopher Carey sits down with Adam Hadley, Founder of AI consultancy QuantSpark, to unpack why AI adoption is falling short – and what companies can do differently.

They discuss:
🔵 Why "magical thinking" is setting businesses up to fail
🔵 The importance of systems thinking and process mapping before deploying AI
🔵 Where AI budgets are actually going – and whether it's the right spend
🔵 The rise of open-weight models as a cost-effective alternative
🔵 What good AI implementation really looks like, with concrete examples

If your organisation is struggling to move from AI experimentation to measurable results, this is a must-watch.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Christopher Carey sits down with Cortney Harding, Founder of Spatial Computing Consultancy, Friends with Holograms, to explore the rapidly evolving smart glasses landscape and what it means for businesses and consumers.

They discuss Meta's mass-market push (with nearly 10 million units sold), Snap's higher-end enterprise bet, and Google's upcoming AR partnerships – including the XReal Aura. Cortney also breaks down the privacy debate around wearable recording devices, why enterprise buyers shouldn't panic about Meta's $19.99 AI subscription, and the wave of new product releases hitting the market in late 2026 and into 2027.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of the Big UC Update, UC Today's Christopher Carey sits down with Will Morey, Managing Director at Gamma, for a wide-ranging conversation on the state of the channel, the rise of AI, and what it really takes to deliver technology that works for SMEs.

Will shares his journey from selling diesel to farmers to leading Gamma's channel business, and unpacks why the biggest opportunity in the industry right now isn't a product — it's helping customers figure out how to make AI actually work for their business.

Topics covered include:
🔵 Gamma's channel-first go-to-market and partner ecosystem
🔵 Why AI should be treated like electricity, not a product
🔵 The "iceberg model" — what sits below the waterline with Gamma
🔵 Data sovereignty, compliance, and why they're suddenly front-of-mind for SMEs
🔵 The PSTN switch-off, CX, and what's next for the UC industry

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Nearly half the time workers save using AI could be lost back to "bot sitting" – the hidden manual labour required to make AI actually usable.

In this episode, Christopher Carey sits down with Dr. Rebecca Hinds, Head of the Work AI Institute at Glean, to unpack the findings of the Work AI Index UK 2026. They discuss why more than one in three AI sessions fail outright, how the UK compares to the US and Australia on adoption, whether AI should play a role in performance and termination decisions, and what business leaders need to do differently to see real transformation – not just symbolic AI use.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Is your organization ready to govern every conversation happening across video, voice, chat, email, SMS, and AI tools?

In this Big UC Update interview for UC Today, Marcus Law speaks with Dan Nadir, Chief Product Officer at Theta Lake, about how enterprises are rethinking compliance, security, and archiving for modern communications.

Dan explains how Theta Lake helps regulated organizations capture, archive, and supervise communications across collaboration platforms, including Zoom, Microsoft Teams, Webex, RingCentral, Cisco, and Workvivo. He also discusses the fast-growing role of AI governance, the risk of configuration drift, and why compliance teams need more than basic retention policies to manage today’s digital communications.

The conversation explores how Theta Lake’s AI-native platform supports digital communications governance and archiving, detects risk across multiple channels, and helps firms prove that content has been captured and retained correctly. Dan also shares how the company is evolving its platform to support new communication types, AI interactions, legal discovery, and regulated customer needs around the world.

For UC and collaboration leaders, the message is clear: as communication channels multiply, compliance needs to become more intelligent, more connected, and easier to operationalize.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Christopher Carey sits down with Matt Maher, CEO of M7 Innovations, to explore the latest smart glasses from Meta and Snap — and what this new era of wearable computing could mean for businesses and consumers alike.

Matt breaks down why Meta and Snap are taking very different bets on spatial computing, introduces his "Three F's" framework (Fashion, Function, and Feasibility) for evaluating consumer adoption, and explains why now — unlike 2013 when Google Glass launched — the Overton window has finally shifted in favour of smart glasses.

The conversation also covers the growing privacy concerns around Meta's hardware, how Europe is leading on regulation, and where the biggest commercial opportunities lie for businesses exploring wearable tech today.

Key topics covered:
🔵 Meta vs. Snap: two very different strategies
🔵 The Three F's: Fashion, Function, and Feasibility
🔵 Privacy, surveillance, and Meta's brand baggage
🔵 Global regulation and Europe's approach
🔵 The road to augmented reality and what the next 5 years look like

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Kristian McCann sits down with Nick Gonios, VP of Learning Transformation and Company Ambassador at TalentLMS, to explore one of the biggest hidden challenges in corporate learning: the Completion Trap.

As AI rapidly transforms the workplace and organizations race to reskill their workforces, traditional learning metrics are increasingly falling short. Completion percentages and attendance figures may look impressive on a dashboard, but they reveal very little about whether employees can apply what they've learned to improve business outcomes.

In this conversation, Nick explains why organizations have become fixated on measuring learning activity instead of learning impact, how outdated KPIs continue to reinforce the problem, and why this disconnect is creating friction, reducing productivity, and slowing organizational transformation.

Key topics covered include:

Why course completion is a poor indicator of real learning and competence.
What TalentLMS' latest research reveals about learning metrics, employee behavior, and business impact.
How AI can move beyond content creation to deliver personalized, relevant learning experiences.
Practical steps organizations can take to align learning initiatives with productivity and business outcomes.

Next Steps

If you enjoyed this discussion, don't forget to like, comment, and subscribe to UC Today for more conversations with industry leaders shaping the future of work, AI, learning, and enterprise technology.

In this episode of UC Today, host Christopher Carey sits down with Fabio Esposito, CEO of Leia Inc. and former Meta Reality Labs executive, to explore the growing impact of spatial intelligence and immersive technology.

Fabio unpacks the biggest misconceptions about spatial computing, why it's far more than just hardware, and how adding visual depth is transforming industries from healthcare and education to remote work and industrial operations.

They discuss what makes immersive communication genuinely useful rather than a novelty, how spatial tools can improve the doctor-patient experience, and whether spatial displays will replace or coexist with traditional screens.

Fabio also reflects on what he believed about AR/VR five years ago that he no longer agrees with — and why he thinks the future belongs to technology that meets consumers where they already are.

Topics covered:
🔵 The biggest misconception about spatial computing
🔵 How depth changes decisions in healthcare and education
🔵 Immersive communication in surgery, remote work, and field operations
🔵 Will spatial displays replace traditional screens?
🔵 Leia Inc.'s immersive technology platform: hardware + AI

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

UC Today sits down with Jamison Vandenberg, Academic Technology Specialist at the University of Wisconsin-Green Bay, to unpack the biggest takeaways from InfoComm 2026.

From AV-over-IP and networking communication challenges to AI on the show floor, Jamison shares what caught his eye, what the industry is getting right – and where it still needs to do better. They also discuss the challenges of AV in higher education, inspiring the next generation of AV professionals, and what Jamison hopes to see at future events.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this UC Today interview, host Kristian McCann sits down with Irwin Lazar, President and Principal Analyst at Metrigy, and Josh Blalock, Global Director of Alliances & Engagement at Shure, to unpack a growing issue in enterprise collaboration: why AI-powered productivity tools are failing to deliver without the right infrastructure underneath.

AI is transforming how work gets done, but if your meeting rooms can’t keep up, you’re leaving value on the table. In this discussion, Metrigy and Shure break down why collaboration infrastructure,not AI itself, is the real bottleneck.

Discussion inludes:
Why “good enough” audio and video fail in an AI-driven workplace, where accuracy fuels downstream insights and automation
How outdated hardware cycles (3–5 years) clash with rapid AI innovation across platforms like Microsoft Teams and Copilot
Where collaboration breakdowns really happen, from BYOD setups to poor content sharing and fragmented workflows
The rise of meeting data as a business intelligence asset, and why capture quality now impacts compliance, decisions, and culture
If you’re investing in AI but not seeing the returns, this is the missing piece.

Next Steps:
Audit your meeting rooms for audio, video, and device integration gaps
Align hardware refresh cycles with AI software innovation timelines
Explore solutions that enhance full-room capture and AI-ready data accuracy at https://www.shure.com/en-GB/solutions/enterprise

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Kristian McCann sits down with Magen Gicinto, Chief People Officer at Nisos, to discuss one of the fastest-growing threats facing technology companies: fraudulent job applicants linked to nation-state operations.

Drawing from her own experience interviewing a suspected North Korean operative for a technical role, Gicinto provides rare insight into how these actors navigate recruitment processes, leverage AI-powered deception, and gain access to organizations.

For HR leaders, hiring managers, security teams, and business executives, this conversation offers a practical look at a threat that extends far beyond talent acquisition and into enterprise risk, data security, and operational resilience.

Key discussion points:
🔵 Magen's firsthand experience interviewing a suspected North Korean operative using an apparent deepfake identity.
🔵 The red flags hiring teams should look for before, during, and after the recruitment process.
🔵 How AI-generated resumes, synthetic identities, and deepfake technology are changing employment fraud.
🔵 Why remote technology roles are a prime target and how organizations can strengthen identity verification processes.

Follow UC Today to stay up to date with all the latest Talent & HCM news.
For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Are your meeting rooms really being used, or do they just look busy in the booking system?

In this UC Today interview, Marcus Law speaks with Bill Dellara, Chief Product Officer at VOSS, about why meeting room analytics has become a critical issue for IT, workplace, and real estate leaders navigating hybrid work.

Bill explains why booking data often shows intent rather than reality, and how unused or poorly utilized rooms can quietly undermine return on investment, employee experience, and workplace planning. The discussion explores the problem of “phantom space,” the rise of heavily favored “hero rooms,” and the importance of combining booking data with telemetry, occupancy signals, environmental data, and equipment usage insights.

The conversation also looks at how smarter analytics can improve room recommendations, support better hybrid working decisions, and help organizations understand whether their meeting spaces are genuinely fit for purpose.

What happens to compliance when enterprise voice moves to the cloud?

In this UC Today interview, Marcus Law speaks with Matthew Carey, Director of Product Management at Theta Lake, about why cloud voice migration is not just an IT modernization project. As organizations move away from legacy on-premises phone systems, Carey explains how the compliance model changes, where governance gaps can appear, and why regulated businesses need to think beyond basic call recording.

The conversation explores how communications now span voice, chat, video, screen sharing, SMS, whiteboards, email, and AI-generated summaries. Carey argues that compliance teams need to reconstruct the full conversation lifecycle, not simply capture individual calls. He also discusses the risks of fragmented platforms, the limits of legacy recording tools, and the importance of involving compliance teams before users go live.

Carey also looks at the role of artificial intelligence in unified communications, including why organizations must start governing not only what employees say, but what AI says on their behalf.

Watch the full discussion to learn how IT and compliance leaders can prepare for cloud voice migration, reduce risk, and build a governance foundation that can keep pace with modern UC platforms.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Are you treating your meeting room AV as an afterthought and risking your entire Microsoft Teams rollout?

In this InfoComm 2026 interview, Marcus Law sits down with Josh Arnold, Director of Collaboration Product Strategy at Q-SYS, to uncover why IT and facilities leaders must rethink their collaboration spaces. With the launch of the RoomSuite Collaboration Bar and new scheduling panels, Q-SYS is transforming how organizations deploy Microsoft Teams Rooms. Learn how to turn basic audio and video signals into actionable workplace data, ensuring your spaces are ready for AI tools like Microsoft Copilot. Discover the three pillars of a future-proof AV strategy that lowers operational risk, reduces customer effort, and delivers immediate time-to-value across global deployments.

In this episode, Kristian McCann, Presenter at UC Today, sits down with Morgan Adamski, Principal at PwC, to unpack how organizations are actually operationalizing AI inside the Security Operations Centre (SOC).

With alert fatigue rising, analyst capacity stretched, and attackers accelerating their use of AI, this conversation gets straight to what matters: how AI is changing day-to-day security operations—and where many teams are still falling short. Adamski explains why simply “adding AI” isn’t enough, and why leading organizations are redesigning their entire security operations model with AI at the core.

Why AI is transforming SOC triage, reducing manual analysis and accelerating threat detection
The shift from bolt-on AI to fully integrated, AI-first SecOps strategies
Where to draw the line between AI agents and human decision-making in high-risk scenarios
The critical role of vulnerability management, third-party risk, and breach readiness in an AI-driven threat landscape

Next Steps

For more news on how to keep your company secure, visit https://www.uctoday.com/

Is your meeting room ready for the agentic AI era?

At InfoComm 2026, UC Today speaks with Sohail Tariq, Senior Director of Product Management at Microsoft, and Nathan Glotfelty, Senior Director of Alliances at Q-SYS, following their Innovation Stage session on the future of intelligent workspaces.

The conversation explores how Microsoft Teams Rooms, Copilot, Facilitator room skills, and Q-SYS hardware and software are coming together to give AI richer context from both the digital and physical meeting environment.

Sohail and Nathan also discuss Microsoft’s Redmond Experience Center deployment, where Q-SYS has helped consolidate room systems onto a single software-defined AV platform. They explain why visibility, reliability, and accurate room data are becoming critical as enterprise IT teams prepare spaces for more intelligent, automated, and scalable collaboration experiences.

The interview also covers the latest phase of the Microsoft and Q-SYS partnership, including the launch of a Microsoft Teams Rooms on Windows bar and a Q-SYS Scheduling Panel built on Microsoft Device Ecosystem Platform (MDEP).

In this episode of UC Today, Christopher Carey sits down with Irwin Lazar, President & Principal Analyst at Metrigy, to unpack the key takeaways from InfoComm 2026 in Las Vegas.

From AI-powered room management and deep fake detection to MCP-enabled data federation, Irwin breaks down how AI is reshaping the AV and workplace collaboration space – and what to watch for next.

Topics covered include: AI use cases in AV and video conferencing, NetSpeek's Lena agent for multi-vendor management, Neat Pulse's MCP integration, deep fake detection from Zoom/BrightHire, privacy and security concerns, and what Irwin wants to see at Infocomm 2027.

Are meeting rooms still built for the way people actually work?

In this UC Today interview, Marcus Law speaks with Javed Khan, CEO of Neat, about how artificial intelligence, edge computing, and distributed hardware are reshaping the enterprise meeting room.

Khan explains why Neat’s architecture treats every camera and microphone as an intelligent device, rather than relying on a central box to manage the room experience. He also explores how AI at the edge can reduce latency, improve privacy, and support smarter real-time features such as intelligent layouts, transcription, translation, and contextual meeting experiences.

The conversation also covers Neat’s role across Zoom, Microsoft Teams, and Google Meet environments, the rise of bring your own device meeting rooms, and why underused collaboration spaces may need to become more than places for video calls.

Khan shares how Neat plans to evolve from a disruptive challenger into a broader enterprise force by expanding its product portfolio, strengthening customer success, and developing applications that connect meeting room activity to wider enterprise workflows.

Watch the full interview to learn how Neat sees the future of intelligent rooms, workplace technology, and enterprise collaboration.

What makes a country truly AI-ready in 2026? In this episode of UC Today, host Christopher Carey sits down with John Durcan, Chief Technologist at IDA Ireland — Ireland's Foreign Direct Investment Agency — to explore how enterprises are approaching AI adoption, what's driving global tech investment decisions, and why regulation might actually be Europe's secret weapon.

John shares insights from his conversations with multinational companies on the ground in Ireland, covering:

What separates AI-ready countries from the rest
How the EU AI Act is shaping enterprise strategy
The rise of agentic AI across financial services, MedTech, and life sciences
Why digital sovereignty is now a boardroom conversation
The real impact of AI on jobs — and what companies are doing about it
Whether you're a technology leader, investor, or enterprise decision-maker, this is a conversation you won't want to miss.

InfoComm 2026 in Las Vegas was the stage for the global debut of the OpenMeet 2 UC.

Ray Cheng, Product Manager at Shokz, says the device represents the company's second generation of bone conduction technology for the office.

The OpenMeet 2 UC is built around bone conduction technology, an approach that sits firmly outside the mainstream of enterprise headset design.

Where traditional headsets deliver audio through the eardrums, bone conduction transmits sound via vibrations through the cheekbones, directly to the inner ear. The result: users can hear their calls clearly while keeping their ears open to the world around them.

For Cheng, that distinction is everything.

"Most customers want ANC – that's fine. But some of them want to keep their ears open, and for office headset users, they've had no choice until now."

The ideal customer, Cheng explains, is someone clocking four to six hours of calls and meetings daily who finds traditional headsets physically uncomfortable over long periods.

Rather than competing head-to-head with the likes of Jabra or Poly on noise cancellation, Shokz is carving out a different lane entirely – comfort and awareness for heavy headset users.

"We don't want to build a similar headset," Cheng said. "We want to provide something new."

InfoComm, the world's largest AV integrator show, was a deliberate choice for the launch.

Shokz sees the event as the right platform to signal its ambitions in the enterprise space, where the OpenMeet and OpenCom series form the foundation of its office portfolio – with more products potentially on the way.

For businesses rethinking how their teams communicate – especially those with employees splitting time between busy offices and home environments – Shokz is making a compelling case that open ears might just be the smarter option.

In this episode of UC Today, host Christopher Carey speaks with Viktor Samoilenko, CEO and Co-Founder of Aspichi – a Ukrainian company using virtual reality and artificial intelligence to address the mental health crisis caused by the ongoing war.

Viktor explains how Aspichi's platform, Luminify, allows a single therapist to run up to 30 simultaneous VR therapy sessions, the clinical methods behind it, and how the company is now expanding into the US market – targeting assisted living facilities, nursing homes, and acute care settings. He also shares his vision for Aspichi becoming a global mental health infrastructure layer over the next five years.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this introductory episode, co-chairs Lauren Croxson and Natalie Strange outline the origins of the Women in Telecoms group, reflect on its growth, and explain the purpose behind the new series.
The conversation explores why visibility, support, and honest dialogue remain important across the telecoms sector, particularly as the industry continues to address issues around representation, leadership, and career progression.

The episode also previews the topics that will be explored throughout the series, including:

Mentoring
Future talent in tech
Leadership journeys
The gender pay gap
The challenge of balancing career development with caring responsibilities.

Founded to create a stronger support network for women in telecoms, the group has grown from a small community into a wider industry platform that encourages connection, knowledge-sharing, and professional development.

The new podcast series extends that mission by bringing together voices from across the sector to share real experiences and perspectives.

As discussed in the opening episode, the series is intended to go beyond surface-level success stories, instead focusing on the lived realities of working in telecoms today.

Future episodes will feature a range of guests and viewpoints, with discussions designed to offer practical insight and open up important conversations for professionals across telecoms and wider enterprise technology.

In this episode of UC Today, host Kristian McCann sits down with Chris Scimone, Director, Solutions Architecture & Engineering at New Era Technology, to answer one of the biggest questions facing organizations investing in AI for customer experience: where should you start?

Many contact centers understand the potential of AI, but identifying the right first use case can be challenging. Should organizations focus on customer-facing automation? Agent assistance? Self-service? And how do they ensure early deployments can be expanded upon as the operation scales?

Chris shares practical guidance drawn from real-world deployments, explaining why successful AI initiatives often begin by supporting agents behind the scenes before expanding into broader automation.

Key discussion points:

• How organizations can identify the best first use cases for contact center AI

• Why AI assistants are often the ideal starting point for adoption

• The metrics that matter most when measuring AI success and customer impact

• How to scale AI deployments while maintaining visibility, performance, and governance

Next steps:

Visit New Era Technology to identify the biggest friction points affecting customers and agents

In this episode of UC Today, host Kristian McCann is joined by Chris Harris, EMEA Technical Director for Data and Application Security at Thales to discuss why enterprises need to begin preparing for the quantum era now.

The discussion goes beyond the hype surrounding quantum computing to explain the very real challenges.If you're responsible for cybersecurity, IT infrastructure, compliance, risk management, digital transformation, or technology strategy, this conversation offers practical guidance on where to start, and why waiting could prove far more expensive than preparing.

Key discussion points include:
🔵 Why "steal now, decrypt later" attacks mean sensitive data is already at risk—even before practical quantum computers exist.
🔵 Which industries, systems, and types of information should be prioritized for post-quantum protection.
🔵 How organizations can discover where cryptography exists across their infrastructure and build a realistic migration strategy.
🔵 Why crypto agility, vendor collaboration, and phased modernization will define successful quantum security programs.

Visit UC Today for the latest news, analysis, and interviews covering the future of enterprise IT and communications.

Women in Telecoms Podcast: Breaking Barriers and Building Careers

The latest Women in Telecoms podcast explores what it means to build a career in a sector where women can still face barriers around visibility, confidence, and progression.

Hosted by Women in Telecoms co-chair Lauren Croxson, this episode brings together:

Hayley West - Business Development Specialist, Magrathea Telecommunications
Will Goodhall - Wholesale Director, Elevate Wholesale
Avon McKernan – Senior Business Partner Account Manager, Virgin Media 02 Business

Together, the panel shares honest perspectives on career development, leadership, mentoring, and the challenges women can encounter in the telecoms industry.

One key topic is the role of allyship. Avon reflects on an early career experience where a customer asked to speak to a man rather than her. Her manager responded by backing her knowledge and expertise.

The conversation highlights how managers, colleagues, and mentors can help women build confidence and make their voices heard. This support matters at every stage of a career, particularly for those entering a male-dominated industry.

The guests also discuss the pressure women can feel to work harder to prove their expertise. Haley shares her experience of moving from a support role into business development, while Avon describes stepping into new roles despite doubts about whether she was fully ready.

Common themes include:

Building confidence through supportive leadership
Taking opportunities before feeling 100% qualified
Finding mentors and trusted colleagues
Developing skills through real-world experience
Recognising and challenging imposter syndrome

The message is clear: career growth does not require perfection. It requires a willingness to learn, speak up, and trust the experience that has brought you this far.

Is AI fundamentally changing how leaders develop – and what does that mean for the humans doing the leading? In this episode, Christopher Carey is joined by Philip Huthwaite, CEO at learning tech firm 5app, to explore how artificial intelligence is reshaping leadership development.

From whether measurable soft skills actually make better leaders, to how instinct-driven leaders adapt to a data-driven world, Philip shares his perspective on where workplace leadership is heading. They also discuss the growing anxiety around AI adoption, the impact of hybrid work on informal feedback, and who is ultimately responsible when AI shapes how someone grows as a leader.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

AI is moving beyond meeting notes – and into the work that happens next.

In this UC Today interview, Christopher Carey speaks with Global Tech Futurist Daniel Burrus about the rise of AI that can capture decisions, connect context across collaboration tools, schedule meetings, coordinate follow-up, and help teams move from conversation to execution.

But as AI gains more autonomy, where should organizations draw the line?

Burrus discusses why agentic AI needs meaningful constraints, the risks of an AI-first approach to workplace productivity, and why the most sustainable model is human-first AI: using intelligent agents to augment people, strengthen collaboration, and preserve trust.

In this interview:
🔵 Why every workplace conversation could become “organizational intelligence”
🔵 How AI can turn meeting outcomes into coordinated action
🔵 The benefits – and limits – of autonomous scheduling and workflow coordination
🔵 Why governance, testing, and guardrails matter for agentic AI
🔵 The trust risks of using AI primarily to cut headcount
🔵 Why AI should augment human roles, not replace them

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

As AI-enabled smart glasses become more common, where could restrictions emerge next?

Christopher Carey is joined by Beth Fulkerson, Partner and Chair of the Privacy, Data and Cybersecurity Practice at CM Law, to discuss New York’s statewide courtroom rule and what it signals for smart glasses in other sensitive settings.

Beth explains why the New York policy builds on longstanding restrictions on recording devices, while addressing a practical challenge: smart glasses can record discreetly and are difficult to monitor in use. The conversation also considers the legal and operational issues organisations face when employees or visitors wear smart glasses around confidential information, trade secrets, personal data, or private spaces.

The discussion explores whether hospitals, secure workplaces, and other high-privacy environments may introduce similar restrictions; how employers can balance privacy and confidentiality with potential accessibility needs; and how existing recording, surveillance, biometric-data, trade-secret, and privacy laws may apply to AI-enabled wearables.

Watch to learn:

Why New York’s court rule focuses on enforcement of existing no-recording principles
Why smart glasses create new workplace privacy and confidentiality concerns
Which sectors may be most likely to restrict smart glasses next
How hospitals could balance clinical benefits with patient privacy
What employers and venues should consider when setting wearable-device policies
Why legal responsibility for unlawful recordings is context-specific

In this episode of UC Today, host Kristian McCann is joined by Devashri Datta, a Senior Security Architect at NVIDIA, but appearing in a personal capacity as a researcher, to explore why organizations need to rethink how they govern AI-powered tools.

Devashri explains why Software Bills of Materials (SBOMs) must evolve to account for AI models, training data, agent behavior, and new attack methods such as prompt injection and data poisoning.

From Microsoft Copilot and Slack integrations to autonomous AI agents capable of accessing sensitive business systems, this conversation explores the hidden risks enterprises face as AI adoption accelerates. Watch to understand why AI governance needs to move at machine speed and why treating AI like “just another tool” could leave organizations exposed.

Key topics discussed include:
🔵 Why traditional SBOMs struggle to capture AI-specific risks, including model weights, training data, RAG pipelines, and AI behavior.
🔵 How AI agents introduce new security challenges through prompt injection, data poisoning, excessive permissions, and access creep.
🔵 Why organizations need new governance approaches, including AI-focused vulnerability tracking, threat modeling, and machine-speed security controls.
🔵 How businesses can build stronger AI security strategies while keeping humans involved in critical decisions.

Share your thoughts in the comments and subscribe to UC Today for more conversations on cybersecurity, AI, collaboration, and enterprise technology.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this episode of UC Today, host Kristian McCann sits down with Eric Wiggins, Product Marketing Director at Smarsh, to explore why AI capture is becoming the foundation of both compliance and business intelligence in financial services.

As generative AI becomes embedded across everything from client communications and portfolio analysis to employee productivity, many firms still lack visibility into how these tools are being used.

Throughout the discussion, Wiggins outlines why firms need a unified capture layer that records AI prompts, outputs, metadata, and related communications across platforms such as ChatGPT Enterprise, Microsoft Copilot, and Claude Enterprise.

Key discussion points:

Why the biggest AI governance gap is the lack of captured evidence—not a lack of AI policies.
The record-keeping, supervisory, privacy, and discovery risks firms face when AI interactions are not captured.
Why policy and employee training must be supported by comprehensive AI capture to deliver effective governance.
How Smarsh creates a unified governance layer across AI platforms and communication channels.
How captured AI interactions become a valuable source of business intelligence, helping firms identify adoption trends, workflow improvements, and new opportunities.
Why organizations that build AI governance early will be able to innovate faster while maintaining regulatory trust and gaining a competitive advantage.

For years, voice was the blind spot in communications compliance – too voluminous to review manually, too complex to capture properly, and not yet on regulators' enforcement radar. That has changed.

In this episode of UC Today, Christopher Carey sits down with Daniel Yates, Voice SME at Global Relay, to discuss why the regulatory posture on voice has shifted, what misconceptions firms still carry, and how advances in AI and large language models are making voice surveillance viable at scale. From non-financial misconduct to real-time intervention, this is a conversation every compliance and UC leader in a regulated industry needs to hear.

In this episode of UC Today, host Kristian McCann is joined by Chris Harris, EMEA Technical Director for Data and Application Security at Thales to discuss why enterprises need to begin preparing for the quantum era now.

The discussion goes beyond the hype surrounding quantum computing to explain the very real challenges.If you're responsible for cybersecurity, IT infrastructure, compliance, risk management, digital transformation, or technology strategy, this conversation offers practical guidance on where to start, and why waiting could prove far more expensive than preparing.

Key discussion points include:
🔵 Why "steal now, decrypt later" attacks mean sensitive data is already at risk—even before practical quantum computers exist.
🔵 Which industries, systems, and types of information should be prioritized for post-quantum protection.
🔵 How organizations can discover where cryptography exists across their infrastructure and build a realistic migration strategy.
🔵 Why crypto agility, vendor collaboration, and phased modernization will define successful quantum security programs.

Visit UC Today for the latest news, analysis, and interviews covering the future of enterprise IT and communications.

Kristian McCann sits down with Chris Scimone, Director, Solutions Architecture & Engineering at New Era Technology, to answer one of the biggest questions facing organizations investing in AI for customer experience: where should you start?

Many contact centers understand the potential of AI, but identifying the right first use case can be challenging. Should organizations focus on customer-facing automation? Agent assistance? Self-service? And how do they ensure early deployments can be expanded upon as the operation scales?

Chris shares practical guidance drawn from real-world deployments, explaining why successful AI initiatives often begin by supporting agents behind the scenes before expanding into broader automation.

Key discussion points:

• How organizations can identify the best first use cases for contact center AI

• Why AI assistants are often the ideal starting point for adoption

• The metrics that matter most when measuring AI success and customer impact

• How to scale AI deployments while maintaining visibility, performance, and governance

Next steps:

Visit New Era Technology to identify the biggest friction points affecting customers and agents

In this episode of the Big UC Update, UC Today's Christopher Carey sits down with Will Morey, Managing Director at Gamma, for a wide-ranging conversation on the state of the channel, the rise of AI, and what it really takes to deliver technology that works for SMEs.

Will shares his journey from selling diesel to farmers to leading Gamma's channel business, and unpacks why the biggest opportunity in the industry right now isn't a product - it's helping customers figure out how to make AI actually work for their business.

Topics Covered Include:

Gamma's channel-first go-to-market and partner ecosystem
Why AI should be treated like electricity, not a product
The "iceberg model" — what sits below the waterline with Gamma
Data sovereignty, compliance, and why they're suddenly front-of-mind for SMEs
The PSTN switch-off, CX, and what's next for the UC industry

In this Big UC Update interview for UC Today, Marcus Law speaks with Dan Nadir, Chief Product Officer at Theta Lake, about how enterprises are rethinking compliance, security, and archiving for modern communications.

Dan explains how Theta Lake helps regulated organizations capture, archive, and supervise communications across collaboration platforms, including Zoom, Microsoft Teams, Webex, RingCentral, Cisco, and Workvivo. He also discusses the fast-growing role of AI governance, the risk of configuration drift, and why compliance teams need more than basic retention policies to manage today’s digital communications.

The conversation explores how Theta Lake’s AI-native platform supports digital communications governance and archiving, detects risk across multiple channels, and helps firms prove that content has been captured and retained correctly. Dan also shares how the company is evolving its platform to support new communication types, AI interactions, legal discovery, and regulated customer needs around the world.

For UC and collaboration leaders, the message is clear: as communication channels multiply, compliance needs to become more intelligent, more connected, and easier to operationalize.

In this episode of UC Today, Kristian McCann sits down with Vishnu Shankar, Chief Data Officer at Draup, to explore why hiring, workforce planning, and skills strategy have moved beyond HR and into the CFO's office.

As AI agents, automation, and evolving regulations transform the workplace, organizations can no longer think about recruitment as simply filling vacancies. Every hiring decision now carries implications for productivity, operational costs, compliance, and long-term business performance. Yet many businesses are still relying on outdated workforce planning models that fail to account for the growing role of AI alongside human talent.

Vishnu explains why companies need to rethink how work itself is structured, moving away from traditional hiring frameworks towards AI-augmented operating models that combine people, software, automation, AI agents, and partners.

Key discussion points include:

Why AI has transformed hiring decisions into strategic financial decisions for CFOs and boards.

How organizations should move beyond the traditional "build, buy, borrow" workforce model to embrace AI agents, automation, software, and human talent together.

Why measuring ROI from talent now means focusing on productivity, augmentation, and business outcomes—not simply headcount or cost reduction.

Practical steps organizations can take to build AI-ready workforce strategies while managing governance, compliance, and future skills.

Next Steps

Subscribe to UC Today for more conversations on AI, HR, and enterprise technology.

In this episode of UC Today, host Kristian McCann sits down with Nick Gonios, VP of Learning Transformation and Company Ambassador at TalentLMS, to explore one of the biggest hidden challenges in corporate learning: the Completion Trap.

As AI rapidly transforms the workplace and organizations race to reskill their workforces, traditional learning metrics are increasingly falling short. Completion percentages and attendance figures may look impressive on a dashboard, but they reveal very little about whether employees can apply what they've learned to improve business outcomes.

In this conversation, Nick explains why organizations have become fixated on measuring learning activity instead of learning impact, how outdated KPIs continue to reinforce the problem, and why this disconnect is creating friction, reducing productivity, and slowing organizational transformation.

Key topics covered include:

Why course completion is a poor indicator of real learning and competence.
What TalentLMS' latest research reveals about learning metrics, employee behavior, and business impact.
How AI can move beyond content creation to deliver personalized, relevant learning experiences.
Practical steps organizations can take to align learning initiatives with productivity and business outcomes.

Next Steps

If you enjoyed this discussion, don't forget to like, comment, and subscribe to UC Today for more conversations with industry leaders shaping the future of work, AI, learning, and enterprise technology.

In this episode of UC Today, host Kristian McCann sits down with Magen Gicinto, Chief People Officer at Nisos, to discuss one of the fastest-growing threats facing technology companies: fraudulent job applicants linked to nation-state operations.

Drawing from her own experience interviewing a suspected North Korean operative for a technical role, Gicinto provides rare insight into how these actors navigate recruitment processes, leverage AI-powered deception, and gain access to organizations.

For HR leaders, hiring managers, security teams, and business executives, this conversation offers a practical look at a threat that extends far beyond talent acquisition and into enterprise risk, data security, and operational resilience.

Key discussion points:
🔵 Magen's firsthand experience interviewing a suspected North Korean operative using an apparent deepfake identity.
🔵 The red flags hiring teams should look for before, during, and after the recruitment process.
🔵 How AI-generated resumes, synthetic identities, and deepfake technology are changing employment fraud.
🔵 Why remote technology roles are a prime target and how organizations can strengthen identity verification processes.

Follow UC Today to stay up to date with all the latest Talent & HCM news.
For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this UC Today interview, host Kristian McCann sits down with Irwin Lazar, President and Principal Analyst at Metrigy, and Josh Blalock, Global Director of Alliances & Engagement at Shure, to unpack a growing issue in enterprise collaboration: why AI-powered productivity tools are failing to deliver without the right infrastructure underneath.

AI is transforming how work gets done, but if your meeting rooms can’t keep up, you’re leaving value on the table. In this discussion, Metrigy and Shure break down why collaboration infrastructure, not AI itself, is the real bottleneck.

Discussion Includes:

Why “good enough” audio and video fail in an AI-driven workplace, where accuracy fuels downstream insights and automation
How outdated hardware cycles (3–5 years) clash with rapid AI innovation across platforms like Microsoft Teams and Copilot
Where collaboration breakdowns really happen, from BYOD setups to poor content sharing and fragmented workflows
The rise of meeting data as a business intelligence asset, and why capture quality now impacts compliance, decisions, and culture
If you’re investing in AI but not seeing the returns, this is the missing piece.

Next Steps:

Audit your meeting rooms for audio, video, and device integration gaps
Align hardware refresh cycles with AI software innovation timelines
Explore solutions that enhance full-room capture and AI-ready data accuracy at https://www.shure.com/en-GB/solutions...

In this UC Today interview, Marcus Law speaks with Bill Dellara, Chief Product Officer at VOSS, about why meeting room analytics has become a critical issue for IT, workplace, and real estate leaders navigating hybrid work.

Bill explains why booking data often shows intent rather than reality, and how unused or poorly utilized rooms can quietly undermine return on investment, employee experience, and workplace planning. The discussion explores the problem of “phantom space,” the rise of heavily favored “hero rooms,” and the importance of combining booking data with telemetry, occupancy signals, environmental data, and equipment usage insights.

The conversation also looks at how smarter analytics can improve room recommendations, support better hybrid working decisions, and help organizations understand whether their meeting spaces are genuinely fit for purpose.

In this UC Today interview, Marcus Law speaks with Matthew Carey, Director of Product Management at Theta Lake, about why cloud voice migration is not just an IT modernization project. As organizations move away from legacy on-premises phone systems, Carey explains how the compliance model changes, where governance gaps can appear, and why regulated businesses need to think beyond basic call recording.

The conversation explores how communications now span voice, chat, video, screen sharing, SMS, whiteboards, email, and AI-generated summaries. Carey argues that compliance teams need to reconstruct the full conversation lifecycle, not simply capture individual calls. He also discusses the risks of fragmented platforms, the limits of legacy recording tools, and the importance of involving compliance teams before users go live.

Carey also looks at the role of artificial intelligence in unified communications, including why organizations must start governing not only what employees say, but what AI says on their behalf.

Watch the full discussion to learn how IT and compliance leaders can prepare for cloud voice migration, reduce risk, and build a governance foundation that can keep pace with modern UC platforms.

In this InfoComm 2026 interview, Marcus Law sits down with Josh Arnold, Director of Collaboration Product Strategy at Q-SYS, to uncover why IT and facilities leaders must rethink their collaboration spaces.

With the launch of the RoomSuite Collaboration Bar and new scheduling panels, Q-SYS is transforming how organizations deploy Microsoft Teams Rooms. Learn how to turn basic audio and video signals into actionable workplace data, ensuring your spaces are ready for AI tools like Microsoft Copilot. Discover the three pillars of a future-proof AV strategy that lowers operational risk, reduces customer effort, and delivers immediate time-to-value across global deployments.

Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?

Christopher Carey sits down with Alex Ayers, Sales Director at Gamma, fresh from the company's GX 2026 event. Alex shares what he's hearing from enterprise leaders across every major sector: the real barriers to AI execution aren't the technology – they're strategy, governance, workflow design, and organisational complexity.

From the dangers of replacing people before redesigning processes, to why doing one pilot brilliantly beats running dozens badly, this is a frank and practical conversation for any IT or business leader trying to close the gap between AI ambition and operational reality.

For more Unified Communications & Collaboration Tech News visit UC Today.

In this episode of UC Today, host Kristian McCann sits down with Ivan Jackson, President of Interim Technology at Korn Ferry, to explore why traditional hiring models are struggling to keep pace with today's rapidly evolving technology landscape and why the concept of "renting tech talent" is gaining traction.

The technology talent market is changing rapidly, and organizations that rely solely on traditional hiring may struggle to keep pace.

In this conversation, Jackson explains why more businesses are turning to flexible technology talent models to accelerate transformation and gain access to hard-to-find expertise.

Key discussion points include:

• Why the accelerating pace of AI, cybersecurity, cloud, and data initiatives is shortening the lifespan of technical skills.

• How interim technology professionals help organizations execute projects faster than traditional hiring processes allow.

• The difference between hiring contractors for additional capacity and engaging interim leaders to drive business outcomes.

• When businesses should leverage flexible talent, and where permanent teams remain essential for long-term success.

Whether you're navigating digital transformation, workforce planning, AI adoption, or technology leadership challenges, this discussion provides practical insights into building a workforce model designed for today's business environment.

Next Steps

✓ Subscribe to UC Today for more conversations with industry leaders.

In this episode of UC Today, host Kristian McCann sits down with Laura Maffucci, Head of HR at G-P, to explore one of the biggest questions facing enterprise leaders today: is AI delivering on its promises, or are organizations beginning to question the return on their investments?

According to G-P's latest research, a significant number of executives report that AI investments have failed to meet expectations, raising concerns about ROI, productivity gains, and long-term value. But does this signal a problem with AI itself, or with how organizations are approaching it?

Laura shares a candid assessment of the current state of enterprise AI, explaining why many companies are chasing AI initiatives without clearly defining the problems they are trying to solve.
Key Discussion Points:
AI investment challenges: Why many executives say AI spending is failing to deliver the expected ROI.
The "supervision tax": How AI can create additional work when organizations rely on poorly implemented solutions.
Responsible AI adoption: Why reimagining business processes matters more than simply adding AI tools to existing workflows.
Trust, governance, and data quality: How enterprises can improve AI outcomes by using verified information sources and protecting confidential data.
Next Steps:
Follow the latest developments in employee engagment at UC Today

In this roundtable, Kristian McCann brings together a panel of experts to unpack one of the biggest AI challenges in business today: why usage numbers are rising, but real productivity gains are still lagging. The conversation explores the gap between management perception and employee reality, and what organizations can do to turn AI from a checkbox into meaningful workflow improvement.

Featuring Kelly Pallanti of North Star PMO, Kemmbelly Durst of Klein, Sid Parakh of Medible, Melonie Boone of Boon Management Group, and Tanesia Leflore of Right Fit Enterprise with FlexHR, the discussion digs into adoption barriers, vanity metrics, and the role of change management in making AI work across the enterprise. The panel also looks at why blanket rollouts fail, why psychological safety matters, and how leaders can build trust while measuring actual value.

Talking points include:

Why AI adoption is often more performative than productive.

The danger of vanity metrics such as logins and training attendance.

Why adoption needs to be tailored by team, role, and workflow.

How middle managers can bridge the gap between leadership goals and frontline reality.

Why psychological safety and feedback loops are essential for meaningful AI engagement.

Next steps:

Visit how AI is introduced, measured, and supported across different departments by checking our coverage on UC Today.

In this UC Today interview, host Kristian McCann sits down with Kunal Shukla, GM and Head of Network APIs at Vonage, and Chung H. Lee, AVP of Product Innovation at AT&T Business, to unpack why traditional authentication methods are breaking down—and what comes next.

From the hidden cost of fraud to the growing limitations of SMS-based verification, the discussion reveals why enterprises must rethink how they balance security with seamless user experiences. More importantly, it introduces a new, network-led approach that leverages telco intelligence to authenticate users silently—without adding friction.

This isn’t just theory. Vonage and AT&T break down how network APIs are transforming authentication and reducing friction across the customer journey.

Key points include:

Why a $10 trillion cybercrime economy is forcing businesses to rethink authentication strategies
How SMS OTP creates friction—and opens the door to phishing, interception, and poor UX
What “silent authentication” looks like using real-time network intelligence and telco data
How Vonage, AT&T, and partners are building an ecosystem to deliver secure, seamless digital trust

Next Steps:
Stay ahead of fraud trends and join the UC Today LinkedIn community at linkedin.com/groups/9551264 and subscribe to the newsletter at uctoday.com/register.

In this UC Today interview, host Kristian McCann speaks with Darren Anstee, Chief Technology Officer for Security at NetScout, about one of the most urgent questions facing IT leaders today: how do you keep business communication running when a cyber incident hits a hybrid workforce?

With employees split across offices, homes, and unmanaged networks, the stakes are higher than ever. From DDoS to firewall state exhaustion, policy gaps, and the hidden blind spots that can turn a security event into a full business interruption, Anstee explains why attackers increasingly target the network layers that sit in front of collaboration tools, not just the tools themselves.

Key points include
Why hybrid working creates visibility gaps for IT teams.
How DDoS and firewall-state attacks can cut off UC access for entire office populations.
Which policies matter most, including unmanaged devices, shared connectivity, and corporate-approved backups.
Why protecting internet-facing firewalls is now a frontline business continuity priority.

Next steps:

For more news on how to keep your company secure, visit https://www.uctoday.com/

Kristian McCann is joined by William Rubio, Chief Revenue Officer at CallTower, and Craig Durr, Chief Analyst and Founder of The Collab Collective, to explore why traditional mobile UC models are struggling to keep pace with today’s enterprise demands.

As hybrid work, AI-generated voice threats, and compliance pressures continue to reshape enterprise communications, organizations are being forced to rethink how they manage mobile collaboration. This conversation dives into the growing risks tied to consumer-grade OTT mobile apps and explains why native eSIM is emerging as a more secure, manageable, and seamless approach for enterprise UC.

From frontline workers switching away from unreliable UC apps to the rising threat of AI-driven vishing attacks, the conversation highlights why enterprises need tighter control over mobile communications without sacrificing user experience.

Key discussion points include:
• Why legacy OTT mobile UC approaches create security blind spots and policy fragmentation
• How native eSIM enables stronger compliance, lifecycle management, and corporate-grade control
• The growing role of spam filtering, trusted caller identity, and secure network-level management
• Why remote workers and mobile-first employees are driving demand for a more seamless UC experience

Next Steps:

Find out what a CallTower eSIM solution can do for your business' security and accessibility.

In this UC Today interview, host Kristian McCann speaks with Callum Pennington, CEO & Co-Founder of HBHR, to unpack a growing issue facing modern organizations: employee wellbeing that’s treated as a bolt-on rather than a business-critical priority.

If you think wellbeing is about perks, think again. This discussion reveals why the fundamentals—like accurate pay, workload visibility, and unified data—are the real drivers of trust, engagement, and retention.

Pennington joins UC Today to explain why organizations need to rethink how they approach wellbeing from the ground up.

Key points:
🔵 Why “bolted-on” wellbeing strategies fail to address root causes like payroll errors and workload imbalance
🔵 The role of unified HR, payroll, and operations data in identifying burnout before it’s too late
🔵 Eye-opening stats: one in three employees are one paycheck away from financial crisis
🔵 How AI-powered alerts helped uncover a costly payroll error—paying a former employee for 18 months

For more leadership and workplace insights, visit UC Today and explore related stories and interviews.

Join the UC Today LinkedIn community at linkedin.com/groups/9551264 and subscribe to the newsletter at uctoday.com/register.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this interview, Mitel CTO Luiz Domingos discusses why frontline-first, voice-first communications are becoming essential operational infrastructure — and why organisations can no longer afford to connect their entire workforce with the same one-size-fits-all tools.

The conversation covers how embedded, real-time communications enable faster decisions, safer work, and better outcomes; why voice is making a strong comeback as the interface of choice in hands-free environments; where AI adds the most practical value for frontline workers; and how hybrid and edge architectures ensure resiliency, security, and control in mission-critical environments. Luiz also shares the biggest mistakes organisations make when modernising frontline communications — and how to avoid them.

Cisco TMS is approaching end of life, and organizations across the enterprise collaboration landscape are now facing major decisions about the future of their video infrastructure.

In this episode of UC Today, Kristian McCann speaks with Giles Adams, CEO at VQ Communications, about the real-world impact of the TMS transition, the growing divide between cloud and on-prem strategies, and why regulated industries are taking a far more cautious approach to collaboration infrastructure.

From government agencies protecting sensitive communications to enterprises balancing operational resilience with modern cloud innovation, this conversation explores the practical and strategic implications behind one of Cisco’s biggest ecosystem shifts.

Key discussion points include:
🔵 Why Cisco TMS end of life is creating urgency for enterprises and channel partners
🔵 The growing importance of sovereign, air-gapped, and on-prem video environments
🔵 How Cisco Control Hub compares with alternative migration paths
🔵 Why analytics, automation, compliance, and device management are becoming critical priorities

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this UC Today conversation, host Kristian McCann speaks with Hayley Mann, Chief People Officer at Formula E, about why the all-electric racing series picked HiBob with its people operations.

Formula E is not just managing people; it is supporting a workforce that spans the world, operates under pressure, and needs tools that make leadership easier, not heavier. Hayley explains why HiBob stood out to help with this, how its AI performance management was a key feature in the procurement process, and what good looks like as the partnership evolves.

Key topics include:
🔵 Why Formula E needed one platform to unify HR, employee experience, and manager workflows.
🔵 How HiBob’s culture fit, mobile usability, and AI-enabled performance tools helped tip the decision.
🔵What “embed and involve” means when you’re trying to make people processes part of the day job.
🔵The 12-month roadmap for talent, workforce planning, and freeing up the people team for more strategic work.

Watch to hear how market-leading companies like Formula E approach vendor selection and platform consolidation. Look for the practical takeaways on non-negotiables, employee experience, and using technology to support high performance rather than adding friction.

AI is reshaping the security operations center (SOC), shifting it from a manual, reactive function into a faster, intelligence-driven environment. For organizations dealing with alert fatigue and limited analyst capacity, AI is becoming a practical tool for improving how threats are identified and managed.

In this UC Today discussion, Kristian McCann speaks with Morgan Adamsky, Principal at PwC, to explore how enterprises are operationalizing AI in the SOC.

Adamsky brings a pragmatic perspective, focusing on how AI can be deployed responsibly. Her insights center on aligning technology with people and process, ensuring AI enhances rather than complicates decision-making in high-pressure environments.

From Hype to Operational Reality

Traditionally, analysts have had to manually review large volumes of data, often taking significant time to identify real threats. AI is changing that by rapidly surfacing anomalies and prioritizing potential risks, helping teams respond faster.

Adoption, however, varies widely. Many organizations are still taking a “bolt-on” approach, adding AI into existing workflows. More advanced organizations are rethinking the SOC entirely, treating AI as a “force multiplier” and designing operations around it from the outset.

This gap highlights different levels of maturity. While some are experimenting, others are investing in deeper transformation, a move Adamsky suggests will deliver greater long-term value, particularly as attackers also leverage AI to accelerate their efforts.

Challenges remain. Organizations must integrate AI across the full security lifecycle, ensure outputs can be trusted, and train teams to use it effectively. As Adamsky notes, the human factor is still a key hurdle in scaling adoption.

Building a Smarter, Safer SOC

To manage these challenges, organizations are introducing clearer boundaries between AI and human decision-making. AI can handle tasks like initial triage, but critical actions such as containment or shutting down systems typically require human validation.

This human-in-the-loop approach helps maintain trust while still benefiting from automation. It ensures that AI supports, rather than replaces, human judgment in high-stakes scenarios.

Adamsky also outlines what effective implementation looks like. This includes combining threat intelligence, vulnerability data, and network activity into a unified view. AI then helps identify patterns and surface meaningful insights, enabling more informed decisions.

She also points to three priorities: faster vulnerability management, stronger third-party risk oversight, and preparing for breaches. The latter reflects a growing recognition that incidents are increasingly likely, making readiness essential.

From Experimentation to Transformation

The discussion makes clear that incremental adoption is not enough. While bolt-on AI can deliver short-term gains, long-term success requires rethinking the SOC as a whole, with AI embedded across workflows.

At the same time, core cybersecurity fundamentals still matter. Practices like patching, testing, and incident planning remain critical, but must now operate at greater speed to keep up with AI-driven threats.

For security leaders, the focus should be on both technology and people. That means investing in tools while also upskilling teams and adapting processes to fully leverage AI.

Ultimately, organizations that treat AI as foundational rather than optional will be better positioned to keep pace in an increasingly automated threat landscape.

In this session of UC Today, host Kristian McCann sits down with Simon Peters, Director of Channel Sales at Smarsh, to unpack one of the most pressing questions facing regulated industries in 2026: Is your compliance solution really secure — and is its AI even compliant?

It’s a wake-up call for compliance, risk, and IT leaders who assume ticking the compliance box equals airtight data protection. As global fines for compliance and data breaches continue to climb — including over $63 million in penalties in early 2025 alone — this conversation exposes the two blind spots most organizations still overlook.

Peters explains how compliance and security aren’t interchangeable, why third-party AI models can create new compliance gaps, and how Smarsh has built “compliant AI by architecture” — keeping all data, transcripts, and analysis inside customers’ own sovereign environments.

Key discussion points include:

Why compliance ≠ security — and how most tools leave key data unprotected
The hidden AI compliance gap: when “smart” systems leak sensitive data externally
How Smarsh’s regional AI architecture ensures zero data leakage and full audit readiness
The real-world consequences of breaches — from SEC fines to reputational damage

Next steps:

Visit Smarsh.com to download the “Compliance Must-Haves” checklist and the Seven Hidden Voice Data Risks guide.

In this episode of UC Today, host Kristian McCann sits down with Bill Dunnion, Chief Information Security Officer at Mitel, to unpack one of the most persistent challenges in enterprise security: getting cybersecurity onto the C-suite agenda before disaster strikes.

In this candid conversation, Mitel’s CISO Bill Dunnion explains why security still struggles to compete with revenue targets at the executive level, and what needs to change.

Rather than framing cybersecurity as a technical issue, Dunnion argues the case for repositioning it as a core business enabler—one that directly impacts revenue, competitiveness, and customer trust.

Whether you're a business leader trying to understand your true exposure or a security professional struggling to make risk resonate at board level, this discussion offers practical, real-world insight you can apply immediately.

Key topics include:
🔵 Why cybersecurity still takes a back seat to revenue in the C-suite
🔵 How AI is accelerating risk by exposing existing vulnerabilities at scale
🔵 Why breaches remain the biggest (and most dangerous) wake-up call
🔵 How CISOs can translate cyber risk into business impact and revenue terms

For more insights on cybersecurity, visit to UC Today https://www.uctoday.com/

Agentic AI is moving from a promising productivity tool to a security problem that enterprise leaders can no longer ignore. In the conversation below, Kristian speaks with Irina Tsukerman, President at Scarab Rising; Shlomi Beer, Co-Founder & CEO at ImpersonAlly; and Roey Eliyahu, Co-Founder & CEO at Salt Security, about what agentic AI is, where the risks are emerging, and how organizations can manage systems designed to act on their behalf.

What makes the topic urgent is that agentic AI is not simply a chatbot with a smarter interface. These systems can make decisions, take actions, access data, and move across business systems with limited human oversight. That creates efficiency, but it also creates exposure, especially when companies are adopting the technology faster than they are building the controls around it.

Kristian frames the discussion around a simple but important question: how do you secure systems that are meant to behave autonomously when traditional security assumptions are no longer enough? The answer, as the guests make clear, is that the companies moving fastest on agentic AI are often the ones least prepared for its consequences.

Where The Security Risks Emerge

The first major theme in the conversation is that adoption is outpacing governance. Shlomi Beer says attackers do not always need to break through classic perimeter defenses; instead, they can manipulate external inputs, prompt chains, or other content that agents ingest and trust. In that environment, the attack surface is no longer just a network or an endpoint. It is the workflow itself.

Roey Eliyahu adds a broader operational view. He argues that consumer-facing sectors, where support volume is high and repetitive tasks are common, are adopting agents aggressively because the business case is compelling. But once an agent is expected to act like an employee, it also needs the permissions of an employee. That is where the security problem begins to scale.

Both guests point to the same underlying issue: the more useful the agent becomes, the more access it needs. And the more access it receives, the more dangerous it becomes if it is abused, hijacked, or allowed to make the wrong call. What begins as automation can quickly become a privilege problem, an observability problem, and a governance problem at the same time.

A second theme is that organizations often leave the rules unclear because the technology is moving faster than internal policy. Irina Tsukerman says some companies rush into deployment because they want competitive advantage, while others delay formal controls because they do not yet understand the risks well enough.

Why Governance Is Lagging

But the risks are not abstract. Irina points to predictable failure modes: an agent being hijacked, exposing customer information, or falling for a deepfake-style manipulation. Roey widens that lens by explaining that agents also create compliance exposure, especially in regulated sectors such as finance, insurance, and pharma. Even when the agent improves service, it still has access to sensitive data.

The discussion also shows why the current security market can feel fragmented. Vendors often sell point solutions for one layer of the stack, such as identity, the model, or the MCP layer, but the speakers argue that this rarely maps cleanly to the real business risk. The problem is not one isolated component. It is the chain linking agent, prompt, data, API, and downstream action.

The conversation turns to remedy, and here the emphasis is clear: start with visibility, then add guardrails, then add detection. Roey says readiness begins with full discovery and observability across agents, MCP servers, APIs, code, runtime, and configuration. Without that holistic view, security teams are trying to defend something they cannot fully see.

Once organizations understand the full chain, they can apply business-s

Host Kieran Devlin (UC Today) sits down with Mike Frayne, CEO at Voss, for the 2026 Big UC Update. They unpack what’s changed over the last 12 months—from AI adoption to platform consolidation—and why digital workplace management is becoming mission-critical as tool sprawl, data silos, and policy complexity accelerate.

Voss started in UC automation—but in this conversation, Mike Frayne explains how the company is widening the lens: bringing migration, automation, analytics, and telemetry data into a single platform that helps organizations manage not just UC, but the broader Microsoft ecosystem too.

AI is a major theme, but not as hype: Mike outlines why good AI depends on accurate, up-to-date telemetry, how Voss is building agents on top of that data, and why customers also need the freedom to build their own agents. The big watch-out? Agent governance—access control, policy compliance, duplication, adoption, and proving ROI—may be the next management frontier.

Key points we cover:

Voss’s shift to a unified platform (not siloed products) to unlock richer telemetry
Expanding beyond UC into Microsoft 365, security, auditing, and governance
AI enablement: internal acceleration + customer-facing agents built on trusted data
“Take back control” via discovery, hierarchy, RBAC, and spend/licence optimization

In this interview, UC Today's Kristian McCann sits down with Bob Pruett, Senior Solutions Architect at Myriad360, to tackle one of the most underappreciated security risks in modern business: data leakage through everyday collaboration tools. Most organisations have firewalls, permissions, and email controls in place — but nothing for the conversation happening right now in Teams, Zoom, Slack, and Google Chat?

Data leakage isn't a new problem, but the way it happens in 2026 looks almost nothing like it did five years ago.

Key Topics:
🔵 The real-time problem changes everything. Voice and chat can't be paused for inspection the way email can. If sensitive data is shared in a live call or instant message, it's gone before any traditional DLP tool can react — making prevention and policy far more important than detection after the fact.
🔵 Passwords and API keys are leaking through chat. One of the most common and overlooked risks Bob flags is credentials being shared in what employees assume are private conversations. Those messages are logged, searchable, and far more permanent than the post-it note people think they're replacing.
🔵 Your policies don't follow you across platforms. If you're on Zoom, Teams, Google Chat, and Slack in a single day, your security settings only apply to calls you initiate. The platform the other person starts controls the rules — including whether the call is transcribed, recorded, or shared.
🔵 Tools exist — most companies just haven't deployed them. Bob highlights Truffle Hog as a practical starting point for finding leaked secrets in chat logs, alongside built-in platform features that most organisations simply haven't switched on. The gap isn't tools — it's awareness and policy.

For more on UC security, compliance, and collaboration strategy, visit UC Today.

Join the UC Today LinkedIn community at linkedin.com/groups/9551264

Subscribe to the newsletter at uctoday.com/register to stay ahead of the risks shaping the industry.

Most enterprises have deployed Microsoft Teams Rooms and the core meeting experience is working. But beyond the meeting room sits a much larger opportunity, lobbies, huddle spaces, event venues, open collaboration areas, and most organisations are managing those with a disconnected patchwork of point solutions that wasn't designed to scale.

Marcus Law sits down with Vic Bhagat, Senior Director of Alliances at Q-SYS, to explore what a genuinely high-performance workplace requires, what changes when you connect every space type through a unified platform, and what Microsoft's decision to build Experience Center One on Q-SYS tells us about where enterprise AV is heading.

If you're responsible for a Teams Rooms estate and thinking about what comes next, this is the conversation to start with.

In this UC Today interview, host Kieran Devlin speaks with Volker Pfirsching, Partner and Head of Innovation Management (Europe) at Arthur D. Little. Together, they unpack a hard truth many CIOs are now confronting: the biggest barrier to digital transformation isn’t access to technology—it’s the way IT is organized.

If you’re navigating AI adoption, cross-functional delivery, and growing pressure to show outcomes (not activity), this conversation is worth your time. Digital transformation is accelerating—but many enterprises are still structured for a slower era. Volker Pfirsching explains why traditional IT silos create more coordination overhead than value, and what CIOs can do to shift from “service provider” to orchestrator of outcomes across internal teams and external partners.

Key takeaways include:

How siloed IT creates friction through handovers, delays, and misaligned priorities in end-to-end digital journeys

What the hybrid network model looks like day-to-day, with business and IT fused into true product-centric teams

How leading CIOs balance autonomy with enterprise guardrails to avoid an “IT Wild West” (security, architecture, governance)

Why operating model change fails without culture change—and how to align incentives, roles, and leadership routines

Join Kieran Devlin, Host at UC Today, as he sits down with Tim Jalland, Solution Manager at VOSS, to unpack the rapid evolution of IT operations. As cloud environments like Microsoft 365 undergo hundreds of feature changes a year, static automation is struggling to keep pace. This session cuts through the AI hype to explore practical, outcome-driven solutions. Tune in to see exactly how intelligent automation fabrics can empower your IT team, prevent outages before users even notice them, and secure complex collaboration ecosystems.

The landscape of unified communications is shifting rapidly, and IT teams need more than just basic automation to keep up. In this conversation, we explore how an intelligent operations layer changes the day-to-day reality for IT professionals.

Key takeaways from our discussion include:

The limits of traditional automation: Why the sheer volume of updates in platforms like Microsoft 365 requires a shift from static orchestration to dynamic, learning-capable operations.
AI as an operational assistant: Moving past "AI as a feature" fatigue to focus on tangible outcomes, using agentic AI to proactively support IT teams rather than replace them.
Breaking down IT silos: How unifying automation, analytics, and monitoring on a single platform allows for cross-stack intelligence—catching and correcting negative trends before monitoring dashboards even flash red.
Real-world proactive fixes: Tangible examples of AI detecting service degradation before a user ticket is raised, and automatically correcting configuration drift to eliminate security risks.

Related Stories:

The Intelligent Control Plane: Why Cloud UC and Microsoft 365 Operations Must Move From Automation to Autonomy
Practical AI Use Cases to Transform Cloud UC and Microsoft 365 Operations

In this executive conversation, Marcus Law is joined by Dan Nadir, Chief Product Officer at Theta Lake, and Irwin Lazar, President and Principal Analyst at Metrigy, to explore how generative and agentic AI are creating entirely new categories of governance risk.

The discussion covers why monitoring isolated prompts and outputs is no longer enough, and why organizations need forensic-level analysis of interaction patterns over time. From behavioral drift and intent detection to the growing complexity of agentic AI, this conversation sets out what enterprises need to be thinking about — and doing — right now.

Topics Include:

why only 58% of organizations have a proactive AI governance strategy
how traditional DLP systems miss subtle data probing and intent-based risks
what behavioral drift looks like in practice, how agentic AI blurs the line between human and machine accountability
practical steps CIOs and CISOs can take in the next 60 to 90 days.

In this interview, Christopher Carey sits down with Snorre Kjesbu from Cisco to unpack AI’s real impact on the employee experience. Snorre makes the case that AI is an antidote to burnout, not a cause of it – freeing employees from busy work so they can focus on strategy, creativity, and the harder intellectual challenges.

He also introduces the concept of “connected intelligence,” where collaboration is no longer just people-to-people but now includes people-to-AI and AI-to-AI interactions. The conversation covers how organisations are navigating AI adoption across their workflows, why cultural change is often harder than the technology itself, and what the next two to three years will bring – from AI agents becoming regular participants in meetings to IT teams gaining new superpowers through agentic AI and smarter manageability tools.

Join UC Today’s Kieran Devlin as he sits down with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron. While the tech industry is understandably captivated by cloud-based software like Copilot and Zoom AI Companion, this insightful conversation shifts the focus to the physical foundation that makes these tools actually work. If you want to understand why true AI scalability requires robust, purpose-built hardware and edge computing, this session is an absolute must-watch for IT and AV leaders.

In this engaging discussion, the Crestron team unpacks the reality of deploying AI across enterprise meeting spaces. They reveal why prioritizing purpose-built compute and intelligent audio over IP is the secret to avoiding the "garbage in, garbage out" trap of AI transcription and collaboration tools.

Key takeaways from our conversation include:

The Shift to Edge AI: Why relying solely on the cloud is inefficient, and how integrating Neural Processing Units (NPUs) at the edge enhances security, reduces latency, and processes complex tasks like facial and voice recognition directly in the room.
AI as the Installer: How Crestron leverages computer vision, auto-measure technology, and ArUco markers to drastically slash room commissioning time from hours to mere minutes, democratizing broadcast-quality video across the business.
Solving the Audio Challenge: An inside look at Crestron's scalable audio-over-IP processor, designed to minimize "time to audio" and deliver the crystal-clear acoustics that AI transcription tools demand to function accurately.
Future-Proofing for 2027: Strategic advice for IT leaders on standardizing room platforms and investing in hardware with enough compute headroom to support the rapidly evolving AI software landscape.

Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower, and Elka Popova, Vice President and Senior Fellow at Frost & Sullivan. As AI features rapidly light up across communications platforms, internal IT governance models are struggling to keep pace. This insightful session dives into the hidden vulnerabilities of "shadow AI" and the messy reality of multi-vendor environments. If you're looking for a practical approach to standardizing policy, monitoring data usage, and holding vendors accountable without suffocating innovation, this conversation is essential viewing.

The rush to implement AI in Unified Communications (UC) and Contact Center (CCaaS) platforms is outpacing IT's ability to safely secure it. When different teams own different parts of a fragmented tech stack, compliance risks multiply, and traditional governance breaks down. William and Elka break down the real-world friction of enterprise AI adoption and share practical strategies for maintaining control.

Key takeaways from our discussion include:

The Threat of Shadow AI: How personal use of unauthorized AI tools and a lack of specialized AI skillsets within IT departments are exposing organizations to hidden data vulnerabilities.
Navigating Multi-Vendor Sprawl: Why a "one size fits all" approach fails, and how to maintain unified, proactive governance across complex hybrid environments featuring platforms like Microsoft, Cisco, and Genesys.
Building a Culture of Compliance: Moving beyond the annual "check-the-box" mentality to create dynamic, ongoing security protocols that secure buy-in from business leaders across the organization.
Vetting Your Vendors: The critical questions IT and CX buyers must ask during procurement regarding technology roadmaps, industry-specific expertise, and global data sovereignty.

In the first episode of the UC Today AI & Productivity Show, Marcus Law hosts a roundtable on what AI productivity looks like in the real world — what’s delivering value today, what’s still not landing, and what leaders should focus on next.

Marcus is joined by Tom Arbuthnot (Founder, Empowering.Cloud & Microsoft MVP), Mark Nixon (AI Business Solutions Go-To-Market Lead, Microsoft UK & Ireland), and Andreas Welsch (Founder & Chief AI Strategist, Intelligence Briefing).

The discussion covers:
🔵 What organisations are actually doing with AI productivity and automation right now
🔵 The Microsoft Copilot/M365 direction that matters (beyond the headlines)
🔵 AI agents: what’s real in enterprise, what’s still early, and what good governance looks like

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

In this UC Today interview, host Christopher Carey speaks with Loopio CEO Zak Hemraj about Loopio’s latest industry report on the impact of generative AI on the workforce - and one headline stands out: over 80% of teams are now using AI in their workflows, with more than half using it daily. Zak also highlights a surprise trend - financial services and banking, often viewed as cautious adopters, are among the most aggressive in embracing AI, driven in some cases by top-down executive mandates and structured governance.

The conversation explores why “capacity” has become the top challenge even as AI reduces time spent writing, how productivity gains can be offset by rising demand, what separates top performers in how they apply AI beyond first drafts, and what comes next as enterprises push toward agentic AI - alongside growing security and risk concerns.

Kristian McCann speaks with Ryan Holmes, Digital Workspace Solution Architect at New Era Technology, about how 3D visualization is helping enterprises plan AV refreshes with far more confidence than traditional 2D drawings.

Traditional 2D plans can look polished on paper, but they often miss the messy reality of how people actually use meeting rooms. Ryan explains how New Era Technology’s immersive 3D approach helps teams test room layouts, device placement, acoustics, lighting, and camera coverage before a single cable is installed.

Points of discussion include:

See why 2D drawings can hide real-world issues like poor sight lines, weak mic pickup, and glare.
Learn how immersive 3D and virtual reality make AV designs feel like a true-to-scale room clone.
Discover how the platform helps IT, facilities, contractors, and users work from the same visual reference.
Hear how visual-first planning can improve room adoption, reduce redesigns, and boost meeting quality.

If you are planning an AV refresh and want to get it right the first time New Era Technology.

For more Unified Communications & Collaboration Tech News visit UC Today.

Despite billions being spent on AI tools like Microsoft 365 Copilot and Google Workspace, most employees still aren't ready to use them effectively: and it's becoming a productivity problem.

In this interview, JP Gownder, VP and Principal Analyst at Forrester, breaks down the findings from Forrester's second AIQ report: "AIQ 2.0: Employees (Still) Aren't Ready To Succeed With Workforce AI."

JP explains what AIQ, the AI Quotient, actually measures, why the numbers have barely moved year-on-year, and why the gap between AI deployment and employee readiness is actively hurting organisations rather than just slowing them down.

Key topics covered:
🔵 What AIQ is and why it matters for enterprise AI adoption
🔵 Why rolling out tools doesn't automatically build AI skills
🔵 The "abandonment behaviour" undermining productivity gains
🔵 The ethics and responsible AI gap, and what happens when it goes wrong
🔵 What organisations getting this right are doing differently
🔵 Why AI slop is filling inboxes and creating negative productivity
🔵 What leaders should do first if this sounds like their organisation

Whether you're deploying Copilot, Gemini, or any enterprise AI platform, this is essential viewing for IT leaders, HR and L&D professionals, and anyone responsible for making AI investments pay off.

🔔 Subscribe for more AI, UC, and workplace technology insights from UC Today.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Kristian McCann sits down with Dima Gutzeit, Founder and CEO of LeapXpert, to explore how enterprises can finally bridge the gap between conversation and execution. As businesses juggle countless communication channels, from Teams and Slack to WhatsApp and iMessage, Dima unpacks why so much valuable insight gets lost and how connecting conversations directly to workflows can redefine enterprise performance.

Modern enterprises are awash with communication data—but most of it never gets used. In this conversation, Dima explains how organizations can extract real value by breaking silos, connecting insights to action, and embedding execution directly within messaging channels.

Key discussion points:

Why enterprise communication data often sits unused — and the hidden risks of “shadow IT.”
How connecting messaging channels closes the gap between decision and execution.
The impact of losing context when workflows live outside communication platforms.
LeapXpert’s new productivity innovations: Signals, Maxen, and Communication Workflows, designed to boost responsiveness and trigger intelligent actions from real-time conversations.

To find out how you can turn your messaging compliance into a competitive advantage, visit LeapXpert.

Hybrid work has become the default — and that means the devices, meeting rooms, and collaboration platforms we rely on have to “just work,” every time, for everyone.

In this UC Today Devices & Workspace Tech Roundtable, host Christopher Carey (UC Today) is joined by industry leaders to unpack what’s changing across workplace technology: the rise of AI-powered meeting experiences, how IT teams can scale room management, what “employee experience = customer experience” really means, and why security and identity will matter even more as AI agents enter the workplace.

Topics covered include:

Designing spaces and workflows for “always hybrid”
AI in meeting rooms (today’s reality vs. near-future expectations)
Room reliability, observability, and user experience
Managing devices and collaboration at scale
Trust, identity, and security risks (including AI-generated threats)

Watch for practical insights on what workplace and IT leaders should prioritize next.

In this insightful session, UC Today Host Kieran Devlin sits down with Will Morey, Managing Director of Channel at Gamma, to unpack the hidden costs of treating migration as a routine task. If you're an MSP or reseller feeling the strain of balancing new business with the heavy lifting of legacy tech upgrades, this conversation is a must-watch. Will breaks down the commercial risks of inaction and reveals how a managed service model can safeguard your profitability while keeping your customers happy.

Managing migrations in-house might seem cost-effective, but the reality is often a messy, resource-draining distraction from your core business. Will explains why relying solely on your existing team to navigate complex, multi-vendor environments is a dangerous trap - and how partnering with experts can completely change the game.

Key Takeaways From This Episode Include:

The Hidden Cost of DIY Migrations: Why pulling your engineers off daily support and new logo acquisition to handle the PSTN switch-off is a massive risk to your bottom line.
Navigating Multi-Vendor Chaos: How GammaEdge Migrate tackles the messy reality of legacy infrastructure through rigorous upfront analysis and tailored, customer-specific execution plans.
Future-Proofing Your Base: Why customers are abandoning legacy UCaaS platforms for vendors heavily investing in R&D, AI, and advanced cybersecurity.
White-Labeled Delivery: How you can outsource the heavy lifting to Gamma while remaining the sole face of the customer relationship, ensuring a seamless and branded experience.

Stop letting complex migrations bottleneck your growth and learn how to turn a massive operational headache into a profitable, streamlined process.

Join Kieran Devlin, Host at UC Today, alongside an elite panel of unified communications experts and analysts—Mel Brue, Irwin Lazar, Evan Kirstel, Zeus Kerravala, Jon Arnold, and Craig Durr. The enterprise tech landscape is shifting faster than ever, and in this episode, we unpack exactly what that means for your business. From the identity crisis facing major tech conferences to the rise of autonomous AI agents driving real revenue, this candid debrief cuts through the hype to deliver the insights you need to stay ahead of the curve.

Here’s what we cover in this jam-packed session:
🔵 The Evolution of Enterprise Connect: We discuss why traditional keynote formats are losing their edge, the urgent need for business-outcome focus, and how vendors are rethinking booth ROI amidst shifting attendee demographics.

🔵 RingCentral AIR Pro’s Revenue Potential: A deep dive into RingCentral’s new no-code AI Representative Pro. We explore how this multi-agent builder is moving beyond basic chatbots to actually generate revenue, specifically targeting healthcare workflows and missed appointments.

🔵 NEAT’s Strategic Edge AI Pivot: With former Cisco exec Javed Khan taking the helm as CEO, we analyze how NEAT is positioning meeting rooms as edge AI devices and what this means for the hardware vs. software battle.

In this UC Today interview, Christopher Carey speaks with Don McElligott, VP of Compliance Supervision at Global Relay, about how organisations are rethinking supervision in a multi‑channel, AI‑enabled world.

The discussion explores why legacy keyword‑based approaches are struggling, how understanding context and intent changes risk detection, and why archives are evolving from passive storage into active governance platforms. Don also shares practical insight into review fatigue, platform‑based compliance, and what UC and compliance leaders should prioritise over the next 12 months.

Topics covered include:

Managing communications risk across modern UC environments
Moving beyond false positives to catch real risk
The role of AI in compliance and supervision
Archive‑to‑platform thinking and governance
Reducing review fatigue and improving oversight

Many people are being asked to make big career decisions with very little real insight into the jobs they are choosing. At the same time, employers are struggling to fill high‑growth roles, and education systems are under pressure to modernise career guidance.

Christopher Carey speaks with Bharani Rajakumar, Founder at Transfr, and John Iaia, Global Head of Strategic Alliances for XR and Vision AI at Lenovo, about how immersive learning and VR career “test‑drives” can help close that gap.

They discuss:
• The structural mismatch between unemployment and hard‑to‑fill skilled roles
• Why traditional careers advice and workforce training often fall short
• How VR simulations let learners “do the job” before they commit to a pathway
• Real‑world outcomes from schools, workforce boards and employers using Transfr
• How Lenovo’s XR ecosystem helps move from pilots to practical scale
• The role of AI, human skills and vocational pathways in the future of work

If you are dealing with skills gaps, under‑used talent, or trying to make career education more practical and honest, this conversation is for you.

Learn more:
Lenovo ThinkReality & XR solutions
Transfr immersive career exploration & training

Kristian McCann sits down with Ryan Zoehner, CEO at Algo, and Bryan McCarthy, VP Global Partnerships at Algo, to explore how education providers can take unified communications beyond screens and extend it reliably across the entire campus.

Schools have relied on copper wire PA systems for decades — and for a long time, they did the job well enough. But as campuses grow, those legacy systems are showing their age in two very specific and very costly ways.

First, the infrastructure itself. Copper wire PA networks are fixed and rigid. Adding a new speaker to a new classroom, a new building, or even a newly partitioned space isn't a simple plug-and-play exercise — it means running new cabling, commissioning physical installations, and absorbing costs that quickly spiral when a district is managing multiple sites.

The second problem is these systems are one-way by design. Typically, the only person who can broadcast across the campus is the principal or a designated administrator triggering from a central control point. A teacher in a classroom who spots a safeguarding concern, a member of staff in a corridor who witnesses an incident, a caretaker in a building on the far side of campus — none of them can initiate a communication to the rest of the school.=

This is the problem Ryan Zoehner and Bryan McCarthy address head-on in this conversation. From classrooms and corridors to playgrounds, gymnasiums, and auditoriums, they unpack why schools are some of the most demanding communication environments in any sector — and how modern IP endpoints close the gap between UC platforms and the physical spaces where staff, students, and visitors actually live and work.

Watch the conversation to learn:

Why education campuses are so challenging to keep consistently connected, with fragmented legacy PA, telephony, and security systems spread across multiple buildings and spaces.
How integrating UC platforms with IP endpoints helps schools replace siloed phone and PA systems with a cohesive, district-wide communication layer—without needing to rip and replace everything at once.
How UC-connected endpoints support everyday operations, from targeted classroom announcements and recess reminders to more efficient IT management through centralized monitoring and updates.
How secure intercoms, two-way audio, and visual alerting enhance campus safety—from controlled door access to rapid, easy-to-trigger emergency notifications that staff can initiate from the UC clients they already use daily.
Practical strategies for modernizing on a budget, including hybrid deployments that bridge existing analog infrastructure with new IP devices via paging adapters and open-standard SIP technology.
What a truly future-ready education environment looks like: open standards, layered systems instead of disconnected silos, and centralized management at scale to support changing needs over the long term.

For more Unified Communications & Collaboration Tech news, visit UC Today.

As regulations evolve, use cases multiply, and businesses demand more flexibility, many organizations are finding that a one‑size‑fits‑all UC approach simply doesn’t work anymore.

In this UC Today interview, Vivek Kar, Head of Employee Interaction Suite at Tata Communications, explains why multi‑platform collaboration has become the norm, how an ecosystem‑led UC strategy helps enterprises balance flexibility with governance, and what IT leaders should evaluate when expanding to platforms like Zoom and Google alongside existing environments such as Microsoft and Cisco.

The conversation explores:

Why enterprises are adopting multiple UC platforms
How regulation and voice governance are shaping UC strategy
The role of a single managed layer in reducing complexity
Common mistakes organizations make in multi‑platform rollouts
What IT leaders should prioritize to stay flexible without losing control

This interview is essential viewing for IT, digital workplace, and UC leaders navigating the realities of modern enterprise collaboration.

In this session, Kieran Devlin of UC Today sits down with Chris Stapenhurst, Director of Product Management at Arctera, to unpack a critical shift in the financial services sector. If you are a compliance leader looking to reduce operational drag and gain global visibility, this conversation sets the stage for a more agile, cloud-first future.

The era of managing sprawling data centers just to satisfy compliance boxes is coming to an end. In this insightful interview, we explore why banks and financial institutions are aggressively moving toward "pure SaaS" models. It isn’t just about cost - it’s about the agility required to survive in the age of AI and strict data sovereignty.

Chris Stapenhurst shares his expertise on how Arctera is helping organizations break free from legacy infrastructure, allowing compliance teams to choose the technology that fits their needs rather than being bound by existing IT hardware. We discuss the reality of "sovereign regions" and how nimble cloud vendors are solving the residency puzzle faster than ever before.

Key discussion points include:

The Drivers of SaaS: How the democratization of AI and the need for operational flexibility are pushing firms away from rigid, on-premise hardware solutions.
Agility & Sovereignty: How Arctera’s unique approach allows them to deploy country-specific, compliant SaaS environments in a matter of months, solving the complex data residency challenge.
The ROI of Cloud Compliance: Understanding the tangible return on investment achieved by reducing data center costs, electricity consumption, and the specialized IT headcount required to manage physical servers.
Global Risk Visibility: Why a unified cloud platform provides a "single pane of glass" for global heads of compliance, eliminating the fragmentation of monitoring risks across hubs like New York, London, and Singapore.

Next Steps:

Ready to streamline your global compliance operations? Visit the Arctera website.

With a wave of retirements about to hit workforces, companies have to be prepared to keep avenues open for experienced workers who want to adapt to AI, and to teach junior workers so they can still learn the core skills that AI now performs.

Key takeaways include:

The day-to-day challenges this shift will bring
What kinds of responses can HR leaders experiment with to protect and grow expertise amid rising retirements and AI reshaping on-the-job learning?
What expertise will look like in an AI-enabled workplace
How to frame the skills and expertise issue so people in the boardroom take action.

Subscribe to the UC Today channel for more interviews with HR experts on trends shaping the future of work.

Join Kieran Devlin from UC Today as he sits down with Chris Stapenhurst, Director of Product Management at Arctera. If you are navigating the complexities of modern compliance and data governance, this conversation highlights exactly why the "build it yourself" model is becoming obsolete.

As data volumes explode and regulations tighten ahead of 2027, the traditional on-premise data center is struggling to keep up. Chris Stapenhurst explains that AI is incredibly power-hungry - noting that large tech companies are even purchasing nuclear power stations to fuel data centers - and most firms simply cannot manage that level of hardware overhead on their own.

In this insightful discussion, Kieran and Chris break down the critical role of elasticity in the AI era. They discuss why "building for tomorrow" often leads to wasted budget on unused capacity, and how SaaS models offer a smarter alternative.

Key discussion points include:

The Power of Elasticity: Understanding how cloud infrastructure allows organizations to "burst" up resources to meet immediate AI processing demands and shrink back down instantly, ensuring you only pay for what you use.
Data Governance & Hygiene: How Arctera aggregates and normalizes content from disparate sources (whether on-prem or cloud) to create the clean, accessible data foundation required for accurate AI insights.
Agility Through SaaS: The compliance advantage of a SaaS model, which delivers seamless quarterly updates to address new regulations without the costly downtime and IT resource drain associated with upgrading on-premise systems.

Next Steps:

Are your infrastructure and compliance strategies ready for the next wave of AI regulations? Visit the Arctera website to learn more about their cloud-native solutions.

AI is no longer experimental. From Microsoft Copilot to Zoom AI Companion, AI is now embedded across enterprise collaboration platforms - and leaders are under pressure to deploy it at scale.

But here’s the challenge: the pace of innovation is outstripping traditional governance models. New behaviors are emerging. AI-to-AI interactions are happening. Shadow AI is spreading. And regulators are watching closely.

In this exclusive UC Today interview, Rob Scott sits down with Devin Redmond, CEO of Theta Lake, to unpack what modern AI governance really looks like - and why moving from guardrails to scalable governance is now mission‑critical for CIOs.

In this conversation, we explore:

Why AI has moved from pilot projects to production pressure
The innovation paradox facing today’s CIOs
Why blocking AI often increases enterprise risk
What real AI governance maturity looks like#
How to monitor human‑to‑AI and agent‑to‑agent interactions
Why regulators are intensifying scrutiny
What CIOs should demand from their AI vendors

Join our host Kristian McCann and CEO of UC Today Rob Scott as they wrap up the final episode of the Microsoft Teams Show. Alongside Tom Arbuthnot, and our panel of regular guests, Kevin Kieller, Satish Upadhyaya, Amanda Sterner, and Ryan Herbst, the team reflects on seven years of Teams’ evolution—from Skype for Business to a hub for AI-driven collaboration.

In this final episode, the panel examines Teams’ journey, milestones, and the rapidly growing role of AI in workplace collaboration.

Key Highlights:

Teams Evolution: From Skype for Business to Teams Phone, breakout rooms, and Teams Rooms, the panel discusses how user needs and adoption have shifted over time.

AI and Copilot Integration: The team explore how AI agents and Co-pilot are reshaping workflows, knowledge management, and team productivity across enterprises.

Competition and Innovation: The show discusses how competitors like Zoom, Slack, and Cisco have influenced Teams’ features, adoption, and strategic positioning.

Future of Collaboration: Our panel give predictions for voice-driven AI interfaces, immersive meetings, and the next frontier for Teams in a post-pandemic, hybrid workplace world.

Next Steps: Stay tuned for upcoming UC Today shows on AI, productivity, and employee experience.

Join host Kieran Devlin from UC Today for this video on The Rise of Digital Sovereignty and What It Means for UC Tech Dominance. He is joined by an all-star panel of industry experts: Jon Arnold (Principal, J. Arnold & Associates), Craig Durr (Chief Analyst), and Dom Black (Director of Research, Cavell Group).

In this episode, the panel tackles the "elephant in the room" for 2026: Digital Sovereignty. With France standardizing on state-backed platforms and moving away from US giants like Microsoft and Zoom, are we seeing the end of the global UC monolith? The group also dissects Zoho’s latest strategic moves in the SaaS market and provides a temperature check on the device landscape following a record-breaking ISE.

Is your enterprise data actually safe, or just "compliant"? This month, we dig deep into the geopolitical shifts forcing IT leaders to rethink their cloud strategies.

What is discussed in this episode:

Digital Sovereignty Is Escalating
Governments are starting to redraw the rules around where data lives and who controls it.
Could regulation quietly force enterprises to rethink their entire collaboration stack?

Zoho’s Quiet Power Play
While others chase AI headlines, Zoho is reshaping SaaS economics in a way that could ripple through the entire channel.
Is their strategy about to disrupt how software risk and pricing are handled?

ISE 2026’s Biggest Signal
Something fundamental has changed on the show floor.
Meeting rooms are evolving fast, and the companies controlling workplace data may end up owning the future of the office.

In this episode of UC Today, host Kristian McCann sits down with Jim Johnstone, CISO at Yorktel-Kinly, to explore the new realities of AV security in the modern enterprise. As AV systems evolve from isolated room setups to deeply integrated network components, the line between facility tech and IT infrastructure is disappearing. But has security thinking kept pace?

Johnstone unpacks the transformation of AV systems and why organizations need to elevate their approach from project-based oversight to lifecycle governance.

In this in-depth conversation, you’ll discover:
🔵 How AV’s shift from isolated rooms to connected infrastructure has expanded the security perimeter.
🔵 Why shared ownership among IT, facilities, and security teams is creating blind spots.
🔵 Common overlooked missteps — like stale credentials and unmanaged firmware — that open quiet entry points for attackers.
🔵 How to translate enterprise-grade frameworks (ISO, NIST, CIS Controls) into practical AV security workflows.

Subscribe to UC Today for more expert insights on AV, UC, and workplace technology.

Join Kieran Devlin from UC Today as he sits down with William Rubio, Chief Revenue Officer at CallTower, for a comprehensive "Big UC Update." If you are navigating the complex world of Unified Communications or trying to figure out where AI actually fits into your business strategy, this conversation sets the stage for what’s working in 2026.

In this candid session, Kieran and William explore the "colossal" year CallTower has had and what lies ahead. They move beyond the standard corporate pitch to discuss the "CallTower Dedicated" culture and the specific technologies that are solving real-world headaches for international businesses today.

William breaks down CallTower’s philosophy of "enabling people to connect," highlighting their agnostic approach to the big three - Microsoft, Cisco, and Zoom. The discussion gets specific on new innovations that are changing how employees communicate, shifting from general connectivity to seamless mobile integration.

Key discussion points include:

The "Dot Dot Dot" Ecosystem: How CallTower integrates over 30 applications - including CCaaS leaders like Genesys and Five9 - to create a turnkey solution that works identically in Germany, Brazil, or Canada.
Product Innovation: A look at their game-changing WhatsApp integration for Microsoft Teams and the Dual eSIM technology that allows seamless, compliant separation of business and personal calls on a single mobile device.
The AI Reality Check: William discusses the pressure boards are putting on CIOs to "implement AI," and how CallTower is helping clients take a practical, "build the house before the city" approach to avoid failed, massive projects.
Market Outlook: Predictions on the inevitable consolidation of AI startups and the critical need for vendors to fill the education void for end-users.

Connect with CallTower:

Visit CallTower’s website to learn more about their global coverage and "Connect" provisioning platform.

In this UC Today interview, host Kristian McCann sits down with Kath Fidler, HR Consultant at FlexHR, to explore how different generations are embracing — or hesitating about — AI in the workplace.

Fidler unpacks the generational trends shaping how employees interact with AI, the fears that fuel resistance, and the leadership strategies that can turn hesitation into curiosity.

In this video, you’ll learn:
🔵 How Gen Z, Millennials, Gen X, and Boomers differ in their attitudes toward AI tools
🔵 The top concerns employees have — from job security to ethical and environmental risks
🔵 Why communication and clear AI use policies are vital to building trust and buy-in
🔵 How curiosity and leadership transparency drive successful AI adoption across departments

Subscribe to UC Today for more expert insights into workplace transformation and employee experience.

In this UC Today interview, host Kristian McCann sits down with Kath Fidler, HR Consultant at FlexHR, to explore how different generations are embracing — or hesitating about — AI in the workplace.

Fidler unpacks the generational trends shaping how employees interact with AI, the fears that fuel resistance, and the leadership strategies that can turn hesitation into curiosity.

In this video, you’ll learn:
🔵 How Gen Z, Millennials, Gen X, and Boomers differ in their attitudes toward AI tools
🔵 The top concerns employees have — from job security to ethical and environmental risks
🔵 Why communication and clear AI use policies are vital to building trust and buy-in
🔵 How curiosity and leadership transparency drive successful AI adoption across departments

Subscribe to UC Today for more expert insights into workplace transformation and employee experience.

Christopher Carey sits down with Oliver Woehler, XR Sales Lead EMEA at Lenovo, and Laura Keresztyén, Sales Associate at Arthur, to unpack what’s changed — and why the timing suddenly feels different. ISE 2026 was packed with partners and customers swarming the demos, and Lenovo is using the show to put a spotlight on a new global partnership that’s designed to make enterprise XR easier to buy, easier to deploy, and easier to justify.

But the real hook is what they’re building on top.

Because nobody is buying headsets “because headsets.” The question buyers keep asking is the same one we heard across ISE this year: what’s the use case, what’s the value, and how fast can we prove it?

Oliver and Laura lean into that tension, and then take the conversation somewhere more interesting — where immersive collaboration stops being a novelty and starts becoming a productivity lever.

Laura shares how Arthur is bringing people and AI into the same virtual workspace, and why the last two years have created what she calls a perfect match between AI and VR. The AI isn’t just a chatbot on the side; it’s showing up as an active participant in the room — shaping agendas, keeping teams on track, organizing ideas, and pushing meetings toward actual next steps.

Then the discussion widens to the “where the ROI lives” territory: training and digital twins. They tease why training is often the quickest win, how personalization changes when AI is in the mix, and why digital twins get far more powerful when you can bring people inside them to walk, annotate, brainstorm, and even interact with complex systems in ways 2D screens can’t match.

If you’re still on the fence about XR at work, this is the interview that will make you rethink what “ready to scale” looks like in 2026.

Catch the full video — before your competitors do.

Kristian McCann speaks with Avi Pardo, Co-founder and CBO at LeapXpert, to unpack why messaging governance has become one of the most urgent issues in public sector UC.

Consumer messaging tools weren’t built for compliance — but that hasn’t stopped government employees from using them every day. In this video, Avi Pardo explains why now is the time for IT and UC leaders to get ahead of the governance gap.

Key discussion points:

Why messaging apps like WhatsApp and Signal have become the public sector’s biggest governance blind spot — and how it happened.
The critical role of compliant communication under the Freedom of Information Act (FOIA) and the risks of leaving messages unrecorded.
Common architectural mistakes UC and IT leaders make when trying to block or control consumer messaging.
How Microsoft Teams integrations can bridge the gap between consumer convenience and enterprise-grade compliance.
Why modern governance technology can now deliver control without adding friction for employees or external parties.

Next steps:
To learn more about regulated messaging in government and enterprise environments, visit LeapXpert website for details on compliant messaging solutions.

Join Kristian McCann from UC Today and Kevin Kieller from Enable UC as they kick off February 2026 with an in-depth look at Microsoft Teams' latest security enhancements and market momentum. Special guest Oleg Danyliuk, CEO of Duanex, shares his company's five-year journey dual-licensing Slack and Teams—and why Teams is finally winning him over.

This month's topics:

🔵 France goes sovereign – The country plans to ditch Teams and Zoom for a homegrown government platform by 2027, raising questions about data sovereignty versus vendor lock-in.

🔵Teams-Meet interoperability arrives – Google and Microsoft enable cross-platform meeting joins for conference room hardware, though implementation complexity remains a concern for IT teams.

🔵 Report suspicious calls feature – Microsoft adds spam call reporting to combat the 72% success rate of voice phishing attacks, though advanced protection still requires additional security licensing.

🔵 External collaboration admin role – New granular controls for managing external access without full tenant permissions, currently PowerShell-only but expanding IT delegation options.

🗣️ End user perspective – Oleg explains how Teams evolved from a weak Slack competitor to a comprehensive platform that finally matched Slack's integrations, workspace support, and cultural features—while offering better calendar integration and unified meeting experiences.

👇 Tell us in the comments which story caught your eye!

In this episode of UC Today, host Kristian McCann sits down with Jim Johnstone, CISO at Yorktel-Kinly, to explore the new realities of AV security in the modern enterprise. As AV systems evolve from isolated room setups to deeply integrated network components, the line between facility tech and IT infrastructure is disappearing. But has security thinking kept pace?

Johnstone unpacks the transformation of AV systems and why organizations need to elevate their approach from project-based oversight to lifecycle governance.

In this in-depth conversation, you’ll discover:
🔵 How AV’s shift from isolated rooms to connected infrastructure has expanded the security perimeter.
🔵 Why shared ownership among IT, facilities, and security teams is creating blind spots.
🔵 Common overlooked missteps — like stale credentials and unmanaged firmware — that open quiet entry points for attackers.
🔵 How to translate enterprise-grade frameworks (ISO, NIST, CIS Controls) into practical AV security workflows.

Subscribe to UC Today for more expert insights on AV, UC, and workplace technology.

In this insightful talk, UC Today's Kristian McCann sits down with Roberta Terranova, Chief People Officer at Wildix, to discuss the trends HR leaders have to contend with in the coming year.

From AI adoption and workflow optimization to data-driven culture and remote leadership, Terranova shares real-world lessons on navigating the intersection of people, process, and technology as AI redefines the workplace.

Key discussion highlights include:
🔵 AI as a co-pilot, not a replacement: Why guardrails, not hype, define responsible adoption.
🔵 HR’s new role in operational design: How workflow optimization and people analytics drive smarter decisions.
🔵 Overcoming connective overload: Simplifying tools and communication channels to reduce friction.
🔵 From tech adoption to integration: Building employee experience ecosystems instead of siloed HR systems.

Terranova also unpacks how manager upskilling, intentional communication, and co-creation with employees form the foundation of sustainable AI integration.

Follow UC Today for more great videos like this.

In this UC Today interview, host Kristian McCann sits down with Mick Heys, Vice President at IDC, and Nathan Budd, Senior Director of Consulting at IDC, to explore the IDC’s latest research in collaboration with Shure that tangibly links collaboration effectiveness to productivity and ROI from tech investments.

Together, they unpack how organizations can move beyond simply buying technology to understanding its measurable business impact. If you’re looking to sharpen your collaboration strategy, quantify productivity, and avoid the hidden cost of inaction, this discussion is one to watch.

As hybrid work matures, IDC’s research shows that collaboration is no longer a soft skill — it’s a strategic differentiator. But many organizations still fail to connect technology investments with real business outcomes. In this conversation, Mick and Nathan explain how businesses can unlock measurable ROI from AV and UC strategies while making AI investments work smarter, not harder.

Here’s what you’ll learn:

The cost of inaction: Why failing to optimize AV and collaboration tech quietly drains budgets — and how to quantify it.
Collaboration archetypes: Discover IDC’s four organizational models — Electronic, Orchestral, Jazz, and Rock — and what they reveal about your collaboration approach.
The AI connection: How poor AV setups undermine AI accuracy and productivity, and what to do about it.
Outcome-based frameworks: Learn how to align people, processes, and technology to measure success where it matters most.

Explore how your organization’s collaboration archetype and collaboration setup impact your productivity and ROI by reading IDC and Shure's report.

In this UC Today interview, host Kristian McCann sits down with Reid Walsh, Chief Human Resources Officer at NEOGOV, to explore how HR teams — especially in the public sector — can shift from data collection to data‑driven problem‑solving.

Reid shares practical lessons from her experience modernizing people analytics in government and private organizations, revealing how HR can evolve from reactive to strategic by applying purposeful analysis to every stage of the employee journey.

Key takeaways include:
🔵 Pinpointing business problems first. Start with the “pain points” — where friction or noise exists — to focus your data analysis where it matters most.
🔵 Bridging HR and IT silos. Align governance, system access, and analytics capabilities to foster collaboration across departments.
🔵 Uncovering internal mobility opportunities. Use workforce data to promote internal movement and match skills to emerging roles.
🔵 Training staff for the data future. Build confidence and super‑user skills among HR teams to maximize the potential of modern HCM platforms.

Subscribe to UC Today to see more great interviews on digital transformation and workforce analytics.

In this UC Today interview, host Kristian McCann sits down with Sabra Sciolaro, Chief People Officer at FirstUp, to unpack the growing problem of tech fatigue in modern workplaces.

Technology is meant to make work easier — but for many employees, it’s doing the opposite. In this conversation, Sciolaro explains how constant platform changes, tool sprawl, and fragmented communication channels are creating attention fatigue, slowing execution, and draining momentum across organizations.

Key takeaways include:
🔵 Why tech fatigue isn’t just about “too many tools,” but about constant change, poor orchestration, and lack of clarity
🔵 How attention fatigue leads directly to disengagement, slower decisions, and stalled innovation
🔵 What “intentional tech deployment” looks like in practice — fewer channels, smarter personalization, and AI-driven orchestration
🔵 How leaders should measure success beyond usage metrics, focusing on clarity, alignment, action, and outcomes

Subscribe to the UC Today channel for more interviews with security experts shaping the future of UC and collaboration technology.

In this UC Today interview, host Kristian McCann sits down with Sabra Sciolaro, Chief People Officer at FirstUp, to unpack the growing problem of tech fatigue in modern workplaces.

Technology is meant to make work easier — but for many employees, it’s doing the opposite. In this conversation, Sciolaro explains how constant platform changes, tool sprawl, and fragmented communication channels are creating attention fatigue, slowing execution, and draining momentum across organizations.

Key takeaways include:
🔵 Why tech fatigue isn’t just about “too many tools,” but about constant change, poor orchestration, and lack of clarity
🔵 How attention fatigue leads directly to disengagement, slower decisions, and stalled innovation
🔵 What “intentional tech deployment” looks like in practice — fewer channels, smarter personalization, and AI-driven orchestration
🔵 How leaders should measure success beyond usage metrics, focusing on clarity, alignment, action, and outcomes

Subscribe to the UC Today channel for more interviews with security experts shaping the future of UC and collaboration technology.

In this UC Today interview, host Kristian McCann sits down with Sabra Sciolaro, Chief People Officer at FirstUp, to unpack the growing problem of tech fatigue in modern workplaces.

Technology is meant to make work easier — but for many employees, it’s doing the opposite. In this conversation, Sciolaro explains how constant platform changes, tool sprawl, and fragmented communication channels are creating attention fatigue, slowing execution, and draining momentum across organizations.

Key takeaways include:
🔵 Why tech fatigue isn’t just about “too many tools,” but about constant change, poor orchestration, and lack of clarity.
🔵 How attention fatigue leads directly to disengagement, slower decisions, and stalled innovation.
🔵 What “intentional tech deployment” looks like in practice — fewer channels, smarter personalization, and AI-driven orchestration.
🔵 How leaders should measure success beyond usage metrics, focusing on clarity, alignment, action, and outcomes.

Subscribe to the UC Today channel for more interviews with security experts shaping the future of UC and collaboration technology.

In this January 2026 edition of the UC Big News Show, Kieran Devlin (Host, UC Today) sits down with a sharp panel: Blair Pleasant, Craig Durr (The Collab Collective), Jon Arnold (J. Arnold & Associates) and Dom Black (Cavell). Together, they unpack where Unified Communications, collaboration, and workplace AI are really headed—cutting through hype to ask the questions IT buyers and business leaders actually care about: Where’s the value, who’s getting it, and what needs to change for 2026 to be the year pilots turn into outcomes?

AI is everywhere—but the results aren’t. The panel reacts to sobering CEO sentiment on AI value, digs into why trust, training, and culture keep getting overlooked, and debates whether Zoom’s AI Companion benchmark moment signals a real shift toward orchestration and multi-model strategies. Then the conversation turns to a hot industry reality: with budgets tight and vendors building their own roadshows, are independent events like Enterprise Connect evolving—or sliding toward irrelevance?

In this episode, we cover:

Why the “AI value gap” is widening—and why revenue growth deserves as much attention as cost cutting
The overlooked blockers: responsible AI processes, transparency, user adoption, and prompting skills
What Zoom’s federated, multimodal approach suggests about the future: orchestration, connectors, and “best model for the job”
The 2026 events debate: why ISE is booming, why software shows must reinvent themselves, and why vertical-specific events may win

Next steps:
Audit where AI is actually used in your org (including shadow AI) and map it to measurable outcomes
Publish and socialize a responsible AI policy employees can understand and trust
If you’re attending ISE / IT Expo / CCW Berlin / Enterprise Connect, drop a comment with where you’ll be—UC Today’s team would love to connect

After recent job cuts, many are asking if the metaverse dream is over. In this UC Today interview, Christopher Carey sits down with technology evangelist Kevin O'Donovan to unpack the rise, fall, and future of the Metaverse.

Discover:
🔵 How digital twins and physics-based simulations are quietly transforming industries like manufacturing, energy, and autonomous vehicles.

🔵 Why early VR hype and virtual office experiments failed to gain widespread adoption, and what that teaches about realistic expectations.

🔵 The lessons from hardware limitations, fragmented standards, and over-optimism that shaped the Metaverse’s current trajectory.

🔵 How emerging technologies—generative AI, AI-powered glasses, and augmented reality—are redefining how organizations interact with digital environments.

Join the conversation: share your thoughts on the metaverse’s evolution in the comments.

Join Kristian McCann, host at UC Today, as he sits down with Chris Reed, Head of Product and Technology at Wordwatch, to discuss how phased, risk-free data migration protects compliance and unlocks operational value.

Communication data migration in regulated financial sectors is often seen as risky and resource-intensive, and Reed dives deep into why legacy data formats, metadata preservation, and regulatory compliance make migrations daunting.

Reed explains how approaches like Wordwatch's, with a phased, controlled approach, mitigates the fear and the risk by ensuring zero modification to original records, maintaining their integrity and audit trails throughout.

Key points include:

The paramount risk of data loss or corruption during migration, especially preserving metadata such as retention and legal holds, which is crucial for compliance with regulators like FINRA and FCA.
Common pitfalls financial institutions face, including budget constraints and the complexity of handling legacy codecs that modern systems struggle to support.
Wordwatch’s solution: migrating metadata first, preserving original call recordings unchanged, and providing continuous validation to guarantee the completeness and authenticity of data.
The benefits of consolidating legacy and live data into a single, secure archive, enabling rapid searches, easing regulatory response times, breaking vendor lock-in, and unlocking insights from communication data.

Explore how Wordwatch’s phased migration strategy can be tailored to your organization’s legacy systems by visiting https://wordwatch.io/.

In this episode of UC Today, host Christopher Carey sits down with Tim Ward, Product Marketing Specialist at Global Relay, and Irwin Lazar, President and Principal Analyst at Metrigy, to unpack the findings of Metrigy’s latest report on the rapidly expanding compliance risks across unified communications.

With enterprises adopting Teams, WhatsApp, SMS, AI assistants, and more, the discussion digs into why compliance can no longer lag behind innovation – and how leaders can avoid costly missteps that impact productivity, security, and regulatory accountability.

Unified communications is evolving faster than most compliance frameworks can keep up – and the consequences are real. In this candid conversation, Tim and Irwin reveal where organizations are slipping, how AI-generated content complicates record-keeping, and why blocking apps often backfires. They share first-hand examples of multimillion-dollar fines, the hidden risks of employee workarounds, and the operational insights companies can unlock when they treat compliance data as a strategic asset rather than a burden.

Kristian McCann of UC Today talks to Chris Reed, Head of Product and Technology at Wordwatch, to explore how financial and regulated firms can transform their communication governance from a mere compliance task into a powerful source of business intelligence.

This video dives deep into how companies can convert compliance data into actionable insights rather than viewing it as a checklist obligation.

Key discussion points include:

How legacy compliance systems create silos that limit insight and operational efficiency.
The AI-driven opportunities unlocked by making communication data fully searchable.
The strategic benefits of a single unified archive for compliance, technical, and client management teams.
Real measurable improvements in compliance effectiveness, risk management, and customer satisfaction driven by turning communication data into a single trusted source of truth.

If you want to discover how to unlock the hidden intelligence in your data and future-proof your compliance and risk strategy with AI-powered governance, visit https://wordwatch.io/.

Join Kieran Devlin, UC Today host, in conversation with Bill Dellara, Chief Product Officer at VOSS, as they explore the emerging concept of digital workplace automation fabric and its transformative impact on enterprise IT operations. In this insightful discussion, Bill shares how organizations like BT, Telefonica, and Lloyds Banking Group are breaking free from manual, script-based processes that have historically plagued UC and collaboration management.

Bill Dellara explains why this domain has remained stubbornly resistant to automation—despite widespread success in other IT areas—and how specialized platforms are finally bridging the gap between automation expectations and reality.

Key Discussion Points:

The Complexity Challenge: Learn why traditional automation approaches fail in UC environments, where even simple user onboarding can involve 30+ API calls, 3,500+ voice settings, and coordination across siloed teams managing voice, messaging, and meeting rooms separately.
Four Pillars Integration: Discover how connecting automation, monitoring, analytics, and AI as unified pillars—rather than separate tools—enables closed-loop self-healing scenarios that can automatically detect issues, adjust configurations, and escalate when needed without human intervention.
Real-World Transformation: Hear how a major enterprise reduced user onboarding from 5-10 days to under one hour while dramatically improving new user experience and eliminating configuration errors—all through integrating ServiceNow with VOSS's orchestrated workflows.

Next Steps:

Assess your current automation maturity by mapping how many business processes truly integrate your UC and collaboration platforms versus relying on manual ticket handoffs. Evaluate whether your approach can scale to support strategic business agility or remains limited to tactical efficiency improvements within the UC domain.

Kristian McCann sits down with John Ringis, Director of Physical Security, and Salik Makda, Director of Network Engineering at New Era Technologies, to unpack one of today’s most urgent workplace challenges: how to bring employees back to the office—and keep them there.

With hybrid work now the norm, John and Salik break down why workplace readiness matters more than ever, what “good” looks like, and how organizations can rebuild trust in the physical office through safer environments, smarter technology, and seamless user experiences.

What does it take to create an office employees want to return to? In this conversation, New Era Technologies’ experts explore the intersection of physical security, network performance, and space optimization—and how each contributes to productivity, satisfaction, and long-term RTO success.

Key discussion points include:

Workplace readiness defined: Why safety, reliable technology, and cultural clarity form the “three pillars” of a successful return-to-office strategy.
Room, network, and space readiness: How everything from wireless density to huddle-room availability impacts daily employee experience.
Hybrid challenges: The gap between modern at-home technology and outdated in-office infrastructure—and why network readiness is now non-negotiable.
Best practices for scaling RTO: Standardizing security across locations, adopting mobile credentials, and using analytics to guide space planning.

If you're planning or refining your RTO strategy:

Conduct a full workplace and technology assessment.
Evaluate your network’s readiness for high-density, cloud-first collaboration.
Explore modern physical security tools, especially mobile credentials and cloud-managed systems.
Visit New Era Technologies to see how their solutions can make your RTO strategy a success

In this session, UC Today’s Kieran Devlin sits down with Kalyan Kumar (KK), Chief Product Officer at HCL Software, to diagnose a critical issue facing the Global 2000: the inability to move AI from the lab to the real world. With so many firms stuck running endless experiments without delivering hard business outcomes, this conversation offers the architectural blueprint needed to break through the deadlock. KK shares why the secret to AI success isn't actually about the AI itself—it's about how you manage the data that feeds it.

Everyone is rushing to roll out AI, but few are seeing the productivity gains promised. Why? According to KK, it’s not an AI problem—it’s a data problem. The enterprise landscape is a "tangled web" of disparate applications, and without a data-first operating model, deploying autonomous agents often results in simply making bad decisions faster.

In this deep dive, we explore why modernization doesn't mean ripping out "classic" systems like mainframes, but rather building an orchestration layer that connects them to new intelligence. KK explains why the future isn't just about picking an LLM, but about mastering metadata and preparing for a multi-agent world where governance is non-negotiable.

Key discussion points:

The Data-First Imperative: Why you must untether data from applications and master metadata before AI can succeed—treating your enterprise like a well-organized library rather than a chaotic storage room.

Solving the Integration Paradox: How to bridge modern AI agents with "classic" core systems (ERPs, Mainframes) using universal orchestration rather than forcing a total rip-and-replace modernization.

Governance in a Multi-Agent World: Preparing for the rise of Agent-to-Agent (A2A) communication and the Model Context Protocol (MCP) to prevent autonomous agents from creating conflict.

Kristian McCann sits down with Ryan Zoehner, CEO at Algo Communication Products, and Ariel Posvolsky, Director of Customer Success Engineering at Algo, to unpack how manufacturers can finally bring their industrial floors into the unified communications era.

Modern factories run 24/7, but many still rely on paging systems installed before the internet existed. In this conversation, Ryan and Ariel explain how to turn fragmented radios, DECT phones, sirens, and legacy amps into a cohesive, UC-driven communication fabric that reaches every noisy corner of an industrial site.

Key talking points include:

Why industrial UC is often an afterthought – and how that fragmentation creates daily communication, safety, and alerting risks on the plant floor.
How Algo’s SIP- and multicast-enabled IP speakers, visual alerters, and paging adapters bridge legacy analog systems into platforms like Cisco, Microsoft Teams, and RingCentral.
Practical ways to meet OSHA and ADA expectations using a mix of clear audible paging, strobes, and IP displays for inclusive messaging in 80+ dB environments.
What a phased migration looks like in the real world, using “Lego block” IP endpoints to protect existing investments while moving toward a full IP architecture.

Visit Algo to see how you can make your manufacturing workplace secure for now and the future.

In this UC Today session, host Kieran Devlin speaks with Will Morey, Managing Director of Channel at Gamma, about one of the most urgent challenges facing partners and end customers today: operational complexity. With organisations juggling fragmented UC, CC, and connectivity stacks, Will explains why consolidation isn’t just a commercial preference—it’s becoming a competitive necessity. This conversation digs beneath the surface of Gamma’s “one vendor, one network, one solution” promise to reveal the invisible value partners gain when everything is unified on a single, secure network.

When partners stitch together multiple suppliers, they don’t just inherit logistical friction—they inherit hidden risk. In this deep-dive, Will Morey lays out the real-world impact of consolidation, how Gamma’s network-first model enables stability at scale, and why actionable data is becoming the next major differentiator for channel partners.

Key discussion points include:
🔵 Why the “iceberg effect” explains the biggest hidden costs of fragmented vendor setups
🔵 How Gamma’s single network and unified portal create measurable operational efficiency
🔵 The rise of data-driven insights and health scoring across the full UC/CC/connectivity estate
🔵 A real example of how consolidating with Gamma enabled a partner to scale faster and more profitably

Explore how a unified vendor strategy could reduce your operational overhead, improve customer outcomes, and unlock new growth opportunities with Gamma.

In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them. With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording tools help service providers not just survive—but lead—in this evolving space.

As businesses shift from legacy platforms to cloud-first solutions like Microsoft Teams Phone, delivering exceptional customer experience is now mission-critical. In this exclusive UC Today session, Akixi’s John Christian breaks down the new expectations placed on service providers—and how Akixi is equipping them to thrive.

🗣️ Key takeaways include:

1) Why CX has become a board-level concern—and how service providers must evolve to meet it
2) The shift from infrastructure provider to digital transformation expert in the Teams ecosystem
3) How Akixi packages analytics, CRM integration, and call recording for scalable, channel-first delivery
4) Why offering CX outcomes—not just call control—gives service providers a competitive edge

From enabling vertical market specializations to driving new revenue and retention opportunities, Akixi is helping service providers turn Microsoft Teams into a differentiating CX solution.

Next Steps:
👉 Discover how Akixi’s solutions can enhance your Microsoft Teams offering: [Visit Akixi]
👉 Learn how to differentiate your services with powerful CX insights
👉 Subscribe to UC Today for more expert insights on the future of communications and collaboration

Kristian McCann sits down with Ryan Zoehner, CEO at Algo Communication Products, and Ariel Posvolsky, Director of Customer Success Engineering at Algo, to unpack how manufacturers can finally bring their industrial floors into the unified communications era.

Modern factories run 24/7, but many still rely on paging systems installed before the internet existed. In this conversation, Ryan and Ariel explain how to turn fragmented radios, DECT phones, sirens, and legacy amps into a cohesive, UC-driven communication fabric that reaches every noisy corner of an industrial site.

Key talking points include:

Why industrial UC is often an afterthought – and how that fragmentation creates daily communication, safety, and alerting risks on the plant floor.
How Algo’s SIP- and multicast-enabled IP speakers, visual alerters, and paging adapters bridge legacy analog systems into platforms like Cisco, Microsoft Teams, and RingCentral.
Practical ways to meet OSHA and ADA expectations using a mix of clear audible paging, strobes, and IP displays for inclusive messaging in 80+ dB environments.
What a phased migration looks like in the real world, using “Lego block” IP endpoints to protect existing investments while moving toward a full IP architecture.

Visit Algo to see how you can make your manufacturing workplace secure for now and the future.

In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake, to explore what’s becoming one of the biggest emerging risks in financial services: AI governance failure.

Theta Lake’s recent research, based on insights from 500 financial institutions, shows a concerning paradox: while AI promises massive productivity gains, most firms are flying blind when it comes to monitoring AI-generated communications, making them vulnerable to compliance breaches, data leakage, and regulatory scrutiny.

Stacey brings her former-regulator perspective to discuss what firms are getting wrong, how "AI comms" are redefining risk, and why unmonitored employee-AI interactions are a ticking time bomb.

Key Takeaways from the Conversation:

The rise of “AI comms”: New categories of interaction demand new compliance strategies.
The visibility crisis: 67% of firms admit their staff are likely using unmonitored channels.
Tech fragmentation: The average firm uses 3+ vendors—creating data silos and record-keeping chaos.
What real AI governance looks like: From ISO 42001 certification to unified oversight across modalities.

Whether you're a CIO, compliance officer, or simply navigating AI adoption in a regulated space, this discussion highlights how to move beyond foundational guardrails to true governance.

Next Steps:

Ready to take control of your AI communications? Visit thetalake.com for guidance on your compliance journey

Is your enterprise struggling with E911 compliance across multiple UC platforms? 🚨

Marc Haimsohn, VP Sales & Partnerships at Kurmi, reveals how Fortune 500 companies are automating emergency services management to meet Kari's Law and Ray Baum's Act requirements - cutting provisioning time from 30+ minutes to under 60 seconds.

🎯 WHAT YOU'LL LEARN:
✅ Why accurate, real-time location data is critical for multi-site enterprises
✅ How to reduce E911 provisioning errors through centralized management
✅ Best practices for role-based access control in emergency services
✅ Strategies for automating compliance across UC platforms (Cisco, Microsoft Teams, Zoom, etc.)
✅ How to achieve floor-level precision in emergency location tracking

E911 #UnifiedCommunications #EnterpriseCompliance #UCManagement #EmergencyServices #KarisLaw #RayBaumsAct #ITAutomation #CloudCommunications #EnterpriseTech

Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights.

In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale.

If you’re interested in understanding how a leading systems integrator helps companies stays agile and future-ready, then tune in to hear the following:

Learn how New Era grew into a 4,500-employee powerhouse spanning 180+ countries and seamlessly integrates acquisitions into its strategy.
How AI is being incorporated into customer solutions, making workflows faster, more insightful, and more cost-effective.
The differences in New Era’s mid-market vs. enterprise offerings and the tailored support that large-scale companies demand.
How the company fosters a transparent, collaborative culture that embraces feedback and continuous adaptation to stay competitive.

Discover how New Era can help your business manage its service and reach a new level of excellence: https://www.neweratech.com/uk/

Join UC Today's Kristian McCann as he sits down with Quang Le, Product Manager at Kurmi, to explore the evolving challenges and innovative solutions in managing agent life cycles within contact centers.

With organizations facing increasing complexity from seasonal spikes, platform fragmentation, and the demands of distributed teams, the realities of managing agent onboarding, offboarding, and ongoing administration in today’s fast-paced contact center environments are increasingly complex.

Quang Le shares how Kurmi's centralized, automated approach - highlighted through its Genesys integration - helps organizations reduce errors, improve compliance, and stay agile during peak seasons.

Key discussion points include:

📈 What are the most common challenges organizations face when managing agent lifecycles in modern contact center environments? (0:28)

🔗 What complexities do businesses encounter when trying to maintain a unified view of their agents and operations? (1:40)

⚙️ How important is automation and streamlined onboarding and offboarding for contact centers who want to stay agile to these changing demands? (2:45)

🛡️ How does Kurmi's approach to managing agent profiles and permissions via the Genesis integration help address the risks of error and misconfigurations that can occur with more manual processes? (4:26)

🌐 How are centralized administration tools evolving to support distributed teams and ensure compliance across these distributed teams? (6:17)

🔒 How do you see the opportunities for organizations to improve resilience and troubleshooting through better audit and rollback capabilities in their contact center management tools? (8:07)

🚀 What role do you see integrations like Kurmi's Genesis connector playing in helping businesses future-proof their communication and contact center strategies? (9:11)

Explore what Kurmi can do for your contact center at https://kurmi-software.com/

As hybrid work becomes the norm, enterprises face new challenges around collaboration, platform integration, and user experience. In this exclusive interview, Tata Communications’ Vivek Kar explores what it takes to build flexible, secure, and scalable communication environments that support diverse user needs.

Key discussion points include:

Why multi-platform UC support is now a business-critical capability – from mergers to legacy systems, find out what’s driving platform diversity.

The role of user self-service in scaling communications globally – discover how decentralization empowers IT and improves adoption.

Balancing vendor consolidation with best-of-breed agility – Vivek breaks down the real-world trade-offs.

The future of managed services in UC – beyond basic support, into orchestration, AI-driven insights, and unified governance.

Packed with expert insights, real-world examples, and a vision for what’s next, this episode is a must-watch for IT leaders, CIOs, and enterprise collaboration professionals.

In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world. The team unpacks Mitel’s return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco’s new enterprise-focused vision for Webex, fresh from Cisco Live 2025. Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch.

💬 Three seismic updates, one expert panel, here’s what you’ll learn in this episode:

Mitel is back! The team debates whether slashing $1.15 billion in debt and doubling down on hybrid UC is enough to revive the brand in a cloud-first world.

Google Beam wowed InfoComm — with light field displays, spatial audio, and real-time translation. Melody Brue calls it “shockingly natural,” while the crew unpacks pricing, practicality, and use cases from executive comms to telehealth.

Cisco pivots Webex — unveiling a security- and observability-first pitch at Cisco Live. Is this a necessary evolution for serious enterprise buyers? The team weighs in on whether this is Cisco’s best Webex strategy yet.

Big questions raised — from the future of on-prem UC to whether 3D meeting rooms can scale, and if Cisco’s security-first focus can win back market momentum.

Next Steps:
✅ Subscribe to UC Big News for sharp, unscripted insights on UC, CX, and collaboration.
💬 Got thoughts on Mitel, Google Beam, or Webex? Drop them in the comments and join the conversation.

Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS, to unpack one of the biggest shifts happening in enterprise communications: the convergence of unified communications (UC) and contact center (CC).

As organizations chase better experiences, lower costs, and smarter operations, we reveal how aligning UC and CC can unlock powerful outcomes for both customers and employees.

With decades of experience at the heart of UC transformation, Bill Dellara shares practical insights into why the UC+CC revolution is no longer optional—and how VOSS is uniquely positioned to lead the charge. From overcoming the fear of change to deploying AI-powered experiences, this session is rich in strategy and real-world takeaways.

🔑 Key takeaways from our conversation include:
- Why siloed UC and CC systems are holding businesses back—and what a unified environment looks like
- How customer and employee expectations are redefining communications strategies
- The role of Agentic AI, automation, and cloud maturity in transforming CX and EX
- How VOSS tools like Discover, Migrate, Automate, and Insights help organizations modernize without the chaos

💡 Next steps:
Ready to take the first step toward UC and CC convergence?
Start by auditing your current estate and defining your ideal experience outcomes.

Explore VOSS's platform to discover how to build a roadmap from fragmented to future-ready: https://www.voss-solutions.com/

Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging.

With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever.

This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in off-channel messaging.

In this revealing interview, Applbaum explains why messaging has become the new frontline for cyber threats and how most businesses can bring compliance through unification of their communications.

The discussion covers:
The primary security risks when employees use consumer messaging apps for business, including phishing, malware, and data leakage.
How hackers exploit gaps in governance and the dangers of BYOD (Bring Your Own Device) culture.
Common misconceptions about end-to-end encryption, device management, and compliance with disappearing messages.
The severe legal, compliance, and reputational consequences of failing to secure messaging channels.

Discover the solutions available for building a secure, compliant messaging ecosystem by visiting LeapXpert's website: https://www.leapxpert.com/

As the lines blur between workplace design, employee experience, and collaboration technology, AV is stepping out of the shadows and into the spotlight. In this expert-led discussion, UC Today’s Kieran Devlin is joined by Brad Hintze, VP of Global Marketing at Crestron, to explore why enterprise AV is no longer just about cables and cameras—it’s now a foundational layer of modern workplace strategy.

In this insightful interview, Brad Hintze shares how AV is transforming from a background support tool into a strategic enabler of hybrid collaboration, culture, and business continuity. As enterprises invest in smarter, more scalable meeting spaces, the conversation turns to the real forces shaping AV in 2025: rising user expectations, seamless AI-powered experiences, and the growing need for infrastructure that can evolve over time.

Brad and Kieran discuss:

Why AV now sits at the heart of workplace design and digital employee experience

The importance of building integrated, scalable ecosystems for consistent, invisible AV

How Crestron’s One Beyond 2.0 firmware update brings broadcast-level video intelligence to meeting rooms

The role of automation, smart spaces, and high-quality AV in enabling AI features like Copilot and Zoom AI

Why enterprises must treat AV as long-term infrastructure—not a short-term fix

If you’re an IT or AV leader shaping hybrid work strategies, this video is packed with practical insight and forward-looking perspectives. Watch now to learn how Crestron is helping organisations unlock the full potential of their spaces through smarter AV.

In this UC Today interview, Christopher Kerry sits down with Steve Forham, Marketing & Channel Chief at Cypio, to unpack the latest in Unified Communications — from Microsoft Teams, Zoom, and Cisco Webex, to AI-driven innovation transforming the hybrid workplace.

📌 Key Takeaways:

🔵 How UCaaS vendors like Microsoft, Zoom, and Cisco are shaping AI-powered collaboration experiences
🔵 Why best-of-suite strategies are overtaking best-of-breed in enterprise communications
🔵 Practical ways partners can help customers unlock Teams, Zoom, and Webex calling without disruption
🔵 Insights from Fleet Week — Cypio’s flagship digital event for partners, customers, and analysts
🔵 The role of AI as a tool (not a replacement) in the intelligent workplace

00:00 – Welcome & introductions
01:12 – Fleet Week highlights
03:00 – New Cisco Webex support
05:40 – AI updates from Microsoft, Zoom & Cisco
11:20 – Partner enablement opportunities
15:00 – Key takeaways & growth strategies

📢 Join the conversation:
Join our LinkedIn community of 2,000+ UC innovators to share your take on the future of AI glasses: https://www.linkedin.com/company/uctoday/

📨 Subscribe to our newsletter for the week’s most crucial UC industry news: http://uctoday.com/sign-up

How Theta Lake is Redefining AI Governance for Enterprise Collaboration Platforms

What does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.

Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn’t just a story about product innovation—it’s a masterclass in how to enable AI safely and responsibly.

Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

🔍 Discussion Highlights:

AI Governance in Action: How Theta Lake helps enterprises unlock AI productivity without sacrificing compliance.

Real Stories from the Field: From advisor time savings to platform integrations with Microsoft, Zoom, and RingCentral.

Why Roadmaps Must Be Dynamic: How customer needs—and fast shipping cycles—shape Theta Lake’s strategy.

Enabling AI Without Throttling It: Why being easy to deploy and deeply trustworthy is the winning formula.

✅ Next Steps:

Thinking about deploying AI tools across your UC stack? Visit thetalake.com
to learn more about their AI Governance & Inspection Suite. Or connect with Dan and the Theta Lake team to explore how their platform can support your compliance and productivity goals.

Hybrid communications aren’t just about keeping up, they’re about staying ahead. In today’s world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?

In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.

You’ll discover:

How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.

Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.

Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.

Future-proof collaboration: How partnerships with companies like Zoom enable AI-powered teamwork while safeguarding your infrastructure investments.

If you’re a business leader, IT decision-maker, or anyone balancing modernization with compliance and cost control, this interview is packed with insights to help you evolve, not revolt—and set your organization up for what’s next.

Watch now to learn how Mitel is helping organizations like yours move forward with confidence.

In this UC Today interview, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, to discuss the evolving landscape of Operator Connect and what IT leaders need to know before 2026. Rubio, who has led CallTower’s global expansion across 80 countries, offers a front-row view into how enterprises can optimise Microsoft Teams connectivity, integrate AI, and maintain compliance in complex, multi-region deployments. This is a must-watch for IT decision-makers preparing their UC strategy for the next wave of innovation.

As Microsoft’s Operator Connect ecosystem matures, IT leaders face mounting pressure to modernise telephony, maintain compliance, and prepare for AI-enhanced collaboration. In this insightful discussion, CallTower CRO William Rubio unpacks the evolution of Operator Connect—from its early days to its current enterprise-grade capabilities—and shares expert advice on how to make deployments seamless, measurable, and future-ready.

Key talking points:

The evolution of Microsoft voice: From Lync to Teams to Operator Connect—how CallTower became one of the first certified providers and what that means for reliability and performance.

Beyond basic connectivity: Why managed services, integrations, and AI-driven insights separate leading Operator Connect partners from transactional providers.

AI in UC and contact centres: How enterprises can start small, automate efficiently, and achieve real ROI through smart AI adoption.

Global compliance and hybrid deployment: Practical advice for navigating multi-region rollouts, data sovereignty, and hybrid PBX-Teams environments.

Next steps:
Discover how CallTower can help your organisation transition to Operator Connect with confidence.

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.

Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron’s Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.

Key highlights:

🎯 The “eyes and ears” of the modern meeting: How intelligent cameras and audio create more natural, equitable meeting experiences.

⚙️ Edge vs. cloud AI: Why the best collaboration setups balance real-time responsiveness with powerful cloud-driven insight.

🧩 Technology as trust: Why reliability, quality, and simplicity are key to fostering confidence and credibility in hybrid teams.

🌍 Designing for diversity: How meeting experiences must adapt to different workflows, departments, and cultures across global offices.

Crestron’s leaders also share personal insights on how the company’s Sightline technology brings remote and in-room participants closer together — turning meetings into moments of genuine human connection.

Next steps:
Discover how Crestron is shaping the future of hybrid collaboration.

In this episode of The UC Big News Show, host Kieran Devlin is joined by analysts Zeus Kerravala (ZK Research), Melody Brue (Moor Insights & Strategy), Irwin Lazar (Metrigy), and Craig Durr (The Collab Collective) for a powerhouse discussion on the latest developments across the unified communications and collaboration space. From Cisco’s AI ambitions to Microsoft’s multi-model pivot, this is your expert guide to the biggest moves in enterprise tech — and what they mean for the future of work.

AI is rewriting the rules of collaboration, and this episode explores how the biggest vendors are repositioning for the agentic era. Our panel of industry leaders unpack four major stories reshaping the UC landscape:

Cisco at WebexOne 2025: The panel dissects Cisco’s “One Cisco” strategy, the rise of AI Canvas, and how tighter integration across networking, security, and collaboration could redefine its platform advantage.

Slack’s Agentic OS: Dreamforce 2025 unveiled Slack’s evolution beyond chat — into a unified, AI-driven workspace that could rival Microsoft’s Copilot ecosystem.

Microsoft’s Claude Integration: What does Anthropic’s partnership with Microsoft 365 mean for enterprise AI strategy, model diversity, and security? The experts weigh in.

Zoom x Oracle: A new CX partnership signals Zoom’s next big move into the contact center world — and raises new questions about multi-cloud resilience after the AWS outage.

💬 “Cisco has finally got its platform story together,” says Zeus Kerravala, while Melody Brue notes that “Slack is finally becoming what it was always meant to be.”

Next Steps:
Watch the full episode to get ahead of the trends shaping AI-powered collaboration.

Subscribe to UC Today TV for more expert insights, and join the conversation in the comments: Which vendor do you think is best positioned for the agentic future of work?

With AI integrated into nearly every platform and hybrid work firmly established, it’s crucial to cut through the noise and understand what truly drives value.

Join Sara Barr, Learning and Development Director at Nuwave Communications, as she puts Rob Scott, Founder and Publisher of UC Today, in the hot seat for an unfiltered “UC Reality Check 2026.” This candid conversation reframes UC not just as a technology purchase, but as a critical driver for employee experience and business outcomes.

In this video, you’ll discover:

AI: The New Vendor Lock-in? Rob Scott shares his insights on how AI can either genuinely enhance your platform or subtly trap you. Learn what questions buyers should be asking vendors about their AI stack and integration.

Hybrid Work & Real Collaboration: Why are so many companies still struggling with hybrid work? We dive into what true collaboration looks like beyond endless video calls and where UC platforms should be showing up that they aren’t.

The Human Element: Explore the critical link between UC adoption, employee experience (EX), and talent retention. Discover why HR and IT collaboration is key for successful rollouts and how bad UC tech can become a “resignation trigger.”

2026 Belongs to Smart Channel Partners: Get actionable advice for channel partners on how to differentiate, find new opportunities, and build vendor relationships that drive transformational value, not just transactional sales.

The market is shifting from UCaaS to what we’re calling UCaaS Plus, where value comes from the services, the AI, the analytics, the workflow integration, not just seats and licenses.

Thanks for watching! Let’s make 2026 the year we stop talking about UC like it’s 2019.

In this episode of UC Today, host Kieran Devlin is joined by Mark Bunnell, Chief Operating Officer and co-founder of NUWAVE, to explore how the company is revolutionizing unified communications (UC) service management. With over 30 years of voice industry experience, Mark shares how NUWAVE’s flagship platform, iPilot, simplifies complexity for carriers and service providers in an era dominated by Teams, Zoom, and Webex. If you're wrestling with fragmented UC environments and rising service management demands, this is a must-watch.

As the pace of UC evolution accelerates, carriers and partners are under pressure to manage sprawling multi-UC ecosystems efficiently. In this insightful conversation, Mark Bunnell explains how NUWAVE’s iPilot is purpose-built to tackle the growing complexity of UC service delivery—streamlining processes, boosting ROI, and eliminating the need for massive dev teams.

Here’s what you’ll learn:

Why legacy UC service models can’t keep up with the modern multi-platform reality.

How iPilot delivers “one pane of glass” simplicity—even across Teams, Zoom, Webex, and SIP environments.

The critical role of customer feedback in shaping NUWAVE’s agile development cycle.

How NUWAVE delivers ROI by giving away features like PBX migration tool Teleport, rather than charging extra.

Next Steps:
👉 Want to simplify your UC service management? Visit NUWAVE's website to explore iPilot in more detail.
💬 Have thoughts or questions? Drop them in the comments or connect with NUWAVE on LinkedIn.
🔁 Like what you saw? Share this video with your network and subscribe for more insights from UC Today.

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.

With U.S. laws like Kari’s Law, Ray Baum’s Act, and Alyssa’s Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado’s Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls. Whether you’re in IT, compliance, or enterprise safety, this is a must-watch.

How do enterprises ensure they’re not just compliant with complex 911 regulations but genuinely prepared to protect their people?

In this insightful panel discussion, Intrado’s experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.

Key Takeaways:

Understanding Compliance: Learn how Intrado’s ERS supports federal laws like Kari’s Law and Ray Baum’s Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile users.
Beyond Compliance: Discover how Intrado’s Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systems.
Adaptability Across Industries: See how Intrado’s solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individually.
Future of Safety Tech: Gain insight into how Alyssa’s Law is shaping broader workplace safety policies across the U.S., and what it means for your organization.

Visit Intrado’s website to explore how ERS and Safety Suite can support your organization’s duty of care: https://www.intrado.com/

Compliance #Emergency #Intrado

In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, this discussion offers a deep dive into how Webex is redefining trust and usability for enterprises worldwide.

How do you secure every click, call, and conversation—without killing collaboration? In this thought-provoking interview, Webex's Amit Barave shares how his team is building security directly into the DNA of the Webex Suite—while ensuring the user experience remains intuitive and frictionless.

🔐 Key topics discussed include:

Why true platform security must go beyond features—and start with trust
How Webex balances data privacy, compliance, and usability without compromise
The role of AI in both amplifying threats and defending against them
How Webex tailors security and compliance for regulated industries like finance, healthcare, and government

From ethical walls to sovereign clouds, from FedRAMP to GDPR, Webex is proving that security doesn’t have to be a trade-off. Whether you're an enterprise CIO, compliance lead, or IT decision-maker, this is essential viewing.

Next Steps:
Ready to learn more? Explore Webex's security and compliance documentation or register for the upcoming WebexOne event to see the latest innovations in action. Don’t forget to like, share, and subscribe for more insights from UC Today.

In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala. Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC’s report showing Microsoft’s UC&C dominance and dissect what Avaya’s new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.

The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft’s vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya’s next-gen platform, this is a deep dive into the trends shaping tomorrow’s workplace.

🔑 Key discussion points:

Microsoft’s Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”

AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.

IDC’s UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.

Avaya’s Infinity platform sparks debate around innovation, integration, and the brand's next chapter.

In this insightful UC Today interview, host David Dungay sits down with Robin Bunevich, Product Marketer at Zoom, to explore the next evolution of AI in the workplace: customizable agentic AI. With Zoom’s AI Companion woven throughout its platform and a new custom AI Companion add-on just launched, Robin breaks down how businesses can not only adopt AI but make it their own. If you’ve been wondering how agentic AI fits into your organization — or how easy it is to tailor — this discussion is a must-watch.

Agentic AI has moved beyond hype and is becoming a critical productivity tool — but to maximize its value, customization is key. Robin Bunevich shares Zoom’s vision of flexible, accessible AI that can adapt to every business’s language, workflows, and industry.

In this conversation, Robin and David dive deep into:

Why customization matters: From acronyms to workflows, AI performs better when it understands your organization’s context.

Low-code/no-code solutions: Discover Zoom AI Studio and how anyone can start customizing AI without technical skills.

Solving niche use cases: See how healthcare providers are using clinical notes to shift focus from admin to patients.

Getting started with AI: Why test groups, measurable use cases, and human oversight are essential when beginning your agentic AI journey.

Whether you're new to AI or scaling its use, Robin offers expert advice on balancing automation with human ingenuity to drive meaningful outcomes.

UC Today’s Kieran Devlin sits down with Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, to explore what Microsoft’s new Unify certification really means for Teams-based contact centers. With a decade at AudioCodes and a frontline role in developing Voca CIC, Gidi offers rare insight into how Azure-native integrations, SDK-driven stability, and AI standardisation are reshaping the CX landscape. If you’re planning your next-generation customer experience strategy, this is an essential watch.

Microsoft’s Unify model is rapidly becoming the benchmark for Teams contact center integration — but what makes it different, and why does it matter? Gidi unpacks the technical and strategic implications, from five-nines reliability to the future of Azure-native voice.

In this conversation, Gidi shares:
🔵 What Unify actually is — and why SDK-based integrations outperform SIP and Graph API approaches.
🔵 The biggest misconceptions enterprises still hold about Teams–contact center connectivity.
🔵 Why AudioCodes became an early Unify pioneer, and what it learned from real-world deployments.
🔵 How Unify future-proofs CX, aligning with Microsoft’s own Teams Phone and Dynamics 365 Contact Center stack.

Gidi also offers one standout piece of advice for IT and CX leaders: start with real user needs, not technology features, and work backwards to the right solution.

Explore AudioCodes’ approach to Azure-native contact center integration, speak with your Microsoft partner about Unify readiness, or watch more episodes of Certified for Success to stay ahead of the evolving Teams ecosystem.

Join UC Today’s Christopher Carey as he sits down with Renee Rogers, Channel Account Manager at SIPPIO, to explore how SIPPIO is transforming the unified communications (UC) landscape. With experience at Avaya and a passion for enabling partners, Renee shares insights on simplifying UC solutions, integrating carrier-grade voice into Microsoft Teams, and supporting partners in today’s evolving market. This video is essential viewing for channel partners, UC professionals, and anyone looking to modernize voice services while maximizing opportunities in the UC ecosystem.

Main Description:
In this candid discussion, Renee Rogers highlights the ways SIPPIO is making UC simple and innovative for partners:

Partner-Centric Approach: Learn how Renee works closely with partners to understand their business, co-sell, and provide tailored support to help them succeed.

Voice as a Feature: Discover why SIPPIO emphasizes modernizing voice, consolidating UC solutions, and turning Teams Voice into a reliable, revenue-generating feature.

Trends & Opportunities: Renee shares insights on Teams and Zoom adoption, channel consolidation, and leveraging AI while staying focused on core UC competencies.

Partner Ecosystem Growth: Get a glimpse into SIPPIO’s rapid growth, entrepreneurial mindset, and commitment to helping partners expand their business efficiently.

Whether you’re a channel partner looking to enhance UC offerings or a business exploring Teams voice integration, this video offers actionable insights and expert advice on maximizing opportunities in today’s UC landscape.

🔥 Join host #KristianMcCann of #UCToday as he sits down with #LeeEssex, SVP Global Sales and Marketing at #TangoNetworks, for an insightful discussion on how enterprises can regain control over business conversations happening on mobile devices.

As the mobile-first workforce grows, Lee unpacks the challenges IT teams face, including:

🔵 The #mobilecompliance blind spot: Why unmanaged business calls on personal devices expose companies to regulatory and data governance risks, with frontline and remote staff creating new challenges.

🔵 Siloed mobile communication’s pitfalls: Missed business opportunities, brand dilution, shadow IT, and the loss of valuable voice data that could fuel AI-driven insights.

🔵 Why #UC apps fall short: Behavioral resistance, clunky user experiences, and above all, lack of native integration mean most employees still default to their phone’s native dialer.

💬 Ready to transform your approach to #mobileUC? Connect with Tango Networks for a demo of their native #mobileintegration solutions.

Eric Hanson reveals how Mitel is redefining hybrid communications, empowering frontline workers, and steering innovation through customer-centric strategies.

In this episode of The BIG UC Update, Rob Scott from UC Today sits down with Eric Hanson, Chief Marketing Officer at Mitel, to unpack the company's latest moves in unified communications. Known for its long-standing presence in global UC, Mitel is now steering boldly into the future—with a revitalized strategy, new AI-powered solutions, and a sharp focus on the real-world needs of hybrid enterprises and frontline teams.

Whether you're a long-time Mitel customer or exploring hybrid UC models, this conversation offers a grounded and forward-looking take on what’s next in the communications space.

▶️ In this conversation, you'll learn about:

💼 Mitel’s strategic focus: prioritizing customer control, flexibility with hybrid solutions.

🤖 How AI and workflow automation are transforming communication for frontline and field workers.

🌍 Why Mitel’s global partner ecosystem is central to delivering long-term value.

🔄 The evolving role of marketing in tech—and how Mitel plans to use storytelling to cut through the noise.

Next Steps:
Learn how Mitel is helping organizations move from complexity to clarity in communications.
👉 Explore more insights from UC leaders on The BIG UC Update playlist.
📌 Visit https://www.mitel.com to learn more about their solutions.

In this UC Today interview, host Kristian McCann sits down with Peter James, VP of Global Business Development at Shure, to explore the company’s new initiative aimed at transforming collaboration from a “soft skill” into a business-critical differentiator. Peter discusses how Shure’s professional-grade Collaboration and Conferencing Solutions eliminate the hidden costs of poor meeting experiences and power Microsoft’s AI-driven ecosystem. He emphasizes the importance of educating organizations about the real cost of neglecting communication and collaboration technology.

Shure has been synonymous with audio excellence for generations. However, how is the company adapting in an era where audio is now data, and seamless collaboration drives competitive advantage?

Listen to the interview to discover:

How inadequate collaboration and conferencing tools lead to hidden costs from productivity loss, miscommunication, and operational inefficiencies, costing businesses millions annually.
Why Shure’s Collaboration and Conferencing solutions, like the IntelliMix Room, have helped Fortune 500 companies achieve consistent, scalable meeting experiences across global locations.
How Shure’s partnerships with companies like Microsoft are transforming audio into high-quality data for AI-powered features like automatic speech levelling, noise cancellation, and intelligent meeting management.
The role professional audio play in bridging the gap between in-office and remote participants, enabling truly equitable hybrid work experiences.
How innovation in Collaboration and Conferencing solutions—from real-time translation to immersive video—is reshaping collaboration into a strategic business differentiator.
Why future meetings need to capture the best of both digital collaboration tools and in-person interactions seamlessly.

Next Steps:

👉 Discover how Shure’s professional audio Collaboration and Conferencing Solutions can eliminate communication barriers and drive measurable business outcomes for your organization by visiting Shure’s website at https://www.shure.com/en-US/conferencing.
👉 Subscribe to UC Today for more interviews with leaders shaping the unified communications and collaboration landscape.

How Theta Lake is Redefining AI Governance for Enterprise Collaboration Platforms

What does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.

Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn’t just a story about product innovation—it’s a masterclass in how to enable AI safely and responsibly.

Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

🔍 Discussion Highlights:

AI Governance in Action: How Theta Lake helps enterprises unlock AI productivity without sacrificing compliance.
Real Stories from the Field: From advisor time savings to platform integrations with Microsoft, Zoom, and RingCentral.
Why Roadmaps Must Be Dynamic: How customer needs—and fast shipping cycles—shape Theta Lake’s strategy.
Enabling AI Without Throttling It: Why being easy to deploy and deeply trustworthy is the winning formula.

In this forward-looking episode of UC Today, David Dungay sits down with Rahul Sawardekar, Global Product Head (UC) at Tata Communications, to explore how the return-to-office trend is reshaping the world of meeting rooms, collaboration devices, and endpoints. With legacy systems under scrutiny and hybrid work here to stay, Rahul unpacks how enterprises can future-proof their digital workspaces—while avoiding vendor lock-in and tech chaos. If your organization is rethinking its collaboration strategy, this is essential viewing.

Gone are the days of passive, outdated meeting spaces. Today, they’re strategic centers of collaboration—and businesses need more than a single-vendor setup to thrive. In this episode, Rahul Sawadekar outlines how Tata Communications is helping global enterprises reimagine hybrid collaboration.

🔹 Why pre-COVID meeting room strategies no longer work—and what today’s employees actually expect.
🔹 The hidden cost of tech lock-in and how multi-vendor orchestration can boost ROI and flexibility.
🔹 Consultancy as a game-changer—why working with the right partner is key to standardization and scale.
🔹 The next frontier of workplace tech—AI-powered assistants and immersive media rooms that go beyond video.

Migrating from legacy PBX systems to cloud communications is no easy feat—especially when vital system knowledge is buried, lost, or scattered across disparate platforms. That’s exactly the challenge Nuwave set out to solve with Teleport, a powerful (and free) migration tool integrated into their iPilot platform. In this episode, Rob Scott from UC Today speaks with Mark Bunnell, COO of Nuwave, and Joel Keene, Director of Products and Innovation from Continuant, to uncover how Teleport is simplifying migrations, accelerating timelines, and transforming the UCaaS sales cycle for partners and customers alike.

Here’s what you’ll learn in this insightful discussion:

The "why" behind Teleport: Mark Bunnell shares how customer feedback drove New Wave to build a tool that demystifies complex UC migrations—without requiring an engineering degree.

Real-world partner impact: Joel Keene explains how Continuant is using Teleport to streamline migrations, eliminate technical blockers, and reduce onboarding costs.

From audit to automation: Discover how Teleport automates discovery, flags critical issues early, and accelerates decision-making for enterprise clients.

The big picture: Learn how Teleport and iPilot together deliver an end-to-end lifecycle solution—from initial system mapping to post-migration visibility and control.

Whether you're an MSP, VAR, or UCaaS service provider, this episode is a must-watch if you're still struggling with fragmented tools and manual migrations. The best part? Teleport is fast, free, and fully integrated with iPilot.

Next Steps:
Ready to simplify your UC migrations?

Visit newwave.com to explore Teleport, request a demo, and see how it fits into your strategy.

In this UC Today spotlight, host Kieran Devlin is joined by Wendy Moore, Vice President of Marketing at Martello Technologies, to explore the company’s mission to elevate collaboration performance for enterprises and managed service providers (MSPs) alike. With over two decades in software and cybersecurity marketing—including leadership at Trend Micro—Wendy shares her insights on what sets Martello apart in the crowded UC monitoring space. If your organization relies on platforms like Microsoft Teams or Zoom, this is a conversation you won’t want to miss.

In this engaging interview, Wendy Moore pulls back the curtain on Martello’s proactive approach to unified communications monitoring and how the company empowers service providers and IT leaders to stay ahead of disruptions in hybrid environments.

Discover how Martello enables IT success through:

Proactive Monitoring with Synthetic Testing: Simulate real user interactions to detect issues before they impact performance or user satisfaction.

MSP-Centric Strategy: Help managed service providers unlock new revenue streams while improving operational efficiency and service quality.

Deep Visibility Across the UC Stack: End-to-end insights from user endpoints to cloud data centers, helping IT teams pinpoint root causes fast.

Support for High-Value Use Cases: Ensure ROI for Teams Rooms and Teams Phone investments with robust performance oversight.

Wendy also discusses how Martello’s culture—rooted in its own long-standing hybrid operations—has helped shape products that genuinely solve modern collaboration challenges.

Next Steps:
Ready to future-proof your UC strategy? Visit Martello’s website to learn more about their solutions for MSPs and enterprises. Don’t forget to subscribe to UC Today for more expert insights and interviews from across the unified communications landscape.

In this insightful episode of UC Today, David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era, to unpack what modern businesses are getting wrong—and right—about workplace transformation.

With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach and instead focus on smart, scalable changes that actually move the needle. If you're navigating hybrid work, ESG goals, or the AI wave, this conversation is packed with practical advice.

The future of the office isn’t about gimmicks or grand overhauls—it’s about thoughtful, human-centered transformation. In this candid conversation, Robyn Erkelens challenges traditional thinking and outlines New Era’s playbook for building smarter, more agile workplaces.

🔹 Why the “big bang” digital overhaul often fails — and how to replace it with a step-by-step, ROI-driven approach.
🔹 Three transformation pillars — infrastructure, operations, and experience — and how to start small in each.
🔹 How smart building tech and collaboration tools feed both ESG goals and employee experience.
🔹 AI isn’t a magic wand — learn how New Era helps clients like Indiana University use Co-Pilot to drive real business outcomes.

For more information, visit New Era Technology: https://www.neweratech.com/uk/

DigitalTransformation #ModernWork #AI

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.

Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron’s Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.

Key highlights:

🎯 The “eyes and ears” of the modern meeting: How intelligent cameras and audio create more natural, equitable meeting experiences.

⚙️ Edge vs. cloud AI: Why the best collaboration setups balance real-time responsiveness with powerful cloud-driven insight.

🧩 Technology as trust: Why reliability, quality, and simplicity are key to fostering confidence and credibility in hybrid teams.

🌍 Designing for diversity: How meeting experiences must adapt to different workflows, departments, and cultures across global offices.

Crestron’s leaders also share personal insights on how the company’s Sightline technology brings remote and in-room participants closer together — turning meetings into moments of genuine human connection.

Join UC Today’s Christopher Carey as he sits down with Renee Rogers, Channel Account Manager at SIPPIO, to explore how SIPPIO is transforming the unified communications (UC) landscape. With experience at Avaya and a passion for enabling partners, Renee shares insights on simplifying UC solutions, integrating carrier-grade voice into Microsoft Teams, and supporting partners in today’s evolving market. This video is essential viewing for channel partners, UC professionals, and anyone looking to modernize voice services while maximizing opportunities in the UC ecosystem.

In this candid discussion, Renee Rogers highlights the ways SIPPIO is making UC simple and innovative for partners:

Partner-Centric Approach: Learn how Renee works closely with partners to understand their business, co-sell, and provide tailored support to help them succeed.

Voice as a Feature: Discover why SIPPIO emphasizes modernizing voice, consolidating UC solutions, and turning Teams Voice into a reliable, revenue-generating feature.

Trends & Opportunities: Renee shares insights on Teams and Zoom adoption, channel consolidation, and leveraging AI while staying focused on core UC competencies.

Partner Ecosystem Growth: Get a glimpse into SIPPIO’s rapid growth, entrepreneurial mindset, and commitment to helping partners expand their business efficiently.

Whether you’re a channel partner looking to enhance UC offerings or a business exploring Teams voice integration, this video offers actionable insights and expert advice on maximizing opportunities in today’s UC landscape.

Are your teams feeling drained by endless virtual meetings and app-switching chaos? In this insightful discussion, UC Today and Tata Communications reveal how UC complexity can silently erode productivity and morale — and what can be done about it.

Vivek Kar, Head of Employee Interaction Suite at Tata Communications breaks down how Tata Communications helps global enterprises simplify and unify their UC ecosystems without forcing a one-size-fits-all solution.

Key Takeaways:

Beyond meeting fatigue: Understand how “collaboration burnout” stems from fragmented tools and constant context switching.
Hidden costs of UC complexity: Explore how IT and employees both pay the price through inefficiencies, siloed data, and inconsistent experiences.
Simplified UC management: Learn how Tata Communications acts as a single managed service partner, delivering unified analytics, consistent SLAs, and local compliance in 58+ countries.
Seamless, human collaboration: Discover how intelligent meeting rooms and flexible UCaaS models make work effortless, empowering creativity and engagement.

In this episode, host David Dungay sits down with Will Morey, Managing Director of Channel at Gamma, to go behind the scenes of one of the UK’s most influential channel-first businesses. From his personal journey to Gamma’s evolving product stack and growth into a FTSE-listed giant, Will unpacks the market’s biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one’s unmissable.

What happens when a channel veteran with 30 years in tech takes the reins at one of the UK’s most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.

In this deep dive, Will shares Gamma’s roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.

From PBX to UC and beyond – How Gamma’s portfolio helps partners address every customer from 1 to 500+ users.
Channel-first by design – Why Gamma’s ecosystem, go-to-market strategy, and startup mentality still sets it apart.
AI, data, and CX – How Gamma is baking intelligence and analytics into everything, without falling into the “AI hype” trap.
Reseller relevance – Will’s bold prediction: in an AI-driven world, human-led channel expertise is more critical than ever.

For more information, visit Gamma: https://gammagroup.co/

UCaaS #Channel #PBX

Join UC Today’s Kristian McCann as he sits down with Dima Gutzeit, Founder and CEO of LeapXpert, for an insightful conversation on the evolution of enterprise communication and where LeapXpert fits into it.

Gutzeit reveals how LeapXpert is redefining secure messaging for businesses, blending cutting-edge compliance solutions with the power of AI.

Gutzeit pulls back the curtain on LeapXpert’s mission to make modern messaging applications enterprise-ready-without sacrificing compliance or security.

Discover how LeapXpert’s unique approach is empowering organizations to embrace platforms like WhatsApp and WeChat while meeting stringent regulatory requirements.

Key highlights include:

LeapXpert’s strategy for integrating popular messaging apps into enterprise workflows-securely and compliantly.
The pivotal role of AI in driving communication intelligence and actionable insights.
How LeapXpert’s company culture fuels innovation and rapid response to customer needs.

Ready to modernize your organization’s communications? Visit LeapXpert’s website for a demo: https://www.leapxpert.com/

Don’t forget to subscribe to UC Today for more exclusive interviews with industry leaders.

In this episode of Big UC Update, UC Today’s Head of Content, Susie Harrison, sits down with Sahar Kahani, Chief Product Officer at Global Relay, to explore the company’s unique approach to product development, compliance innovation, and AI-driven transformation in the world of Unified Communications.

Discover:
- Sahar's inspiring journey from software engineering to CPO
- How Global Relay builds technology in-house to stay ahead
- Why regulated industries are doubling down on secure, compliant UC tools
- The launch of My Archive – a next-gen AI-powered app redefining user access to historical communication data
- Global Relay’s stance on cloud independence, AI strategy, and customer-first product design

Topics covered include compliance surveillance, off-channel communication risks, user experience design, and market innovation.

Perfect for IT leaders, compliance professionals, and UC strategists navigating the challenges of regulated communication environments.

Learn why Global Relay is gaining traction as a tech-focused alternative in a landscape dominated by cloud-dependent UC vendors.

Watch now and stay informed on the latest tech shaping the future of unified communications.

David Dungay from UC Today is joined by Akshay John, Head of Engineering at Destiny Global Services, to break down one of the hottest topics for cloud service providers today — scaling and future-proofing communications with Microsoft Teams Direct Routing.
With Operator Connect, Teams Phone Mobile, and AI-driven capabilities all competing for attention, where does Direct Routing fit in? Akshay brings clarity, explaining how CSPs can still win big by leveraging direct routing’s flexibility, automation, and integration strengths. If you're looking for answers on how CSPs can thrive in today’s complex Teams landscape, this conversation is essential.

The battle for Microsoft Teams calling supremacy continues — and Direct Routing still holds major advantages for cloud service providers aiming to scale smartly. Join David Dungay and Akshay John as they explore how CSPs can stay competitive and drive revenue while simplifying complexity.

Direct Routing’s Strategic Advantage: Why it still offers unmatched flexibility for CSPs seeking global scale without heavy infrastructure investment.
AI & Automation Unlocking New Value: How Destiny and CSPs are using automation to slash provisioning times and lower technical barriers.
Opportunities for Smaller CSPs: Tapping into underserved markets and adding Teams phone services to existing IT, licensing, and support relationships.
The Future of Teams Calling: From Direct Routing to Operator Connect and Teams Phone Mobile — Akshay shares predictions for convergence and evolution.

In this exclusive UC Today interview, host Kieran Devlin speaks with Marina Risher, Senior Product Manager for Public Sector Solutions at AudioCodes. With over two decades of experience in software engineering and product leadership, Marina shares her insights into how regulated industries can reap the benefits of AI-powered meeting intelligence—without compromising on security or compliance. If you’re in government, defense, finance, or healthcare, and grappling with the challenges of cloud-based collaboration, this session is a must-watch.

As AI adoption accelerates across the workplace, regulated sectors face a unique challenge: how to harness intelligent meeting tools without compromising compliance or data sovereignty. That’s where MIA On-Prem from AudioCodes comes in—a fully on-premise, AI-powered meeting intelligence solution designed specifically for highly regulated environments.

In this conversation, Marina Risher explains:

Why trust, cost control, and operational autonomy are driving a wave of cloud repatriation in regulated industries.

How MIA On-Prem uses small language models (SLMs) to generate secure, compliant meeting insights—entirely on-premise.

The importance of customizable, template-based meeting summaries that meet strict formatting and documentation standards.

How AudioCodes leverages its deep experience in UC and CX to offer seamless integration with legacy telephony systems.

To dive deeper, visit the AudioCodes MIA On-Prem landing page to explore the product brochure, watch a live demo, and access the full solution architecture. Ready to secure your meetings? Get in touch with the AudioCodes team to discuss how MIA On-Prem can be deployed in your organization.

In this eye-opening episode of UC Today, host David Dungay is joined by Paul Magnaghi, Zoom’s Head of AI and ISV Go-To-Market, to unpack the real meaning of agentic AI—and why it’s more than just a buzzword. As AI continues to reshape how we work, Paul shares how Zoom is positioning itself at the center of this evolution, empowering companies of all sizes to move faster, work smarter, and innovate with confidence. If you’re wondering how to actually use AI (not just talk about it), this is a must-watch.

Agentic AI is no longer on the horizon—it’s here. But what does it really mean for your organization?

In this expert-led interview, Zoom’s Paul Magnaghi demystifies agentic AI and reveals how it's helping teams orchestrate workflows, act autonomously, and drive measurable ROI across departments—from IT to marketing.

Key Takeaways:

Defining agentic AI: Why reasoning, memory, orchestration, and action are the core pillars that separate agents from automation.

Who needs it? Spoiler: Every business—from scrappy startups to sprawling enterprises—can benefit from agent-driven productivity.

Real-world use cases: Discover how Zoom AI Companion automates webinar asset creation and turns meeting notes into live tickets (think: Jira as a meeting attendee).

AI readiness: Why clean data, strong security policies, and cross-platform interoperability are non-negotiables in successful deployments.

Zoom isn’t just building smarter meetings—it’s turning conversations into outcomes.

Join host Kristian McCann as he talks with Ashley Evans, SVP Global Business Development, Strategic Alliances at New Era Technology, on the evolving challenges and opportunities for commercial real estate owner-operators.

In this insightful conversation, Evans explains why adapting to shifting tenant expectations and leveraging advanced technologies is critical for staying competitive.

Evans dives deep into the realities facing today’s commercial property owner-operators and he shares actionable insights on how to future-proof assets and unlock new revenue streams by embracing innovation and sustainability.

Key discussion points:
- Why predictive analytics and data-driven strategies are essential for forecasting tenant behaviors and optimizing building performance.

How integrating modern amenities and flexible workspaces can attract and retain tenants in a competitive market.
The growing influence of ESG (Environmental, Social, and Governance) in tenant decision-making and how it impacts property value.
How AI and experience design are redefining workplace management and setting new standards for tenant satisfaction.

CX Today's Charlie Mitchell reveals the big news that Content Guru has become the "first full-stack" CCaaS vendor to secure FedRAMP High Authorization.

The High accreditation level is built for agencies handling highly sensitive data - like law enforcement, healthcare, emergency services, and finance - where strict security is critical.

FedRAMP’s High baseline safeguards the government’s most sensitive unclassified data in the cloud, protecting lives, operations, and financial security.

As such, this is a big step for Content Guru, which secures a big differentiator as it bids to bring cautious enterprises to the cloud, in the public sector, and beyond.

Andrew Casson, VP of Public Sector at Content Guru, stresses this in his interview with CX Today's Head of Publication. He also discusses:

The ins and outs of the FedRAMP certification.
The differentiative features Content Guru offers in the public sector.
Examples of Content Guru supporting cautious customers through their CCaaS migrations.

For more on Content Guru's expansive CCaaS portfolio, visit: https://www.contentguru.com/

In this insightful UC Today interview, host Kieran Devlin sits down with Christopher Martini, VP of Microsoft Strategy at VOSS, to unpack how VOSS helps organizations take full control of their Microsoft 365 environment. From simplifying service delivery to driving AI-powered insights, this conversation is a must-watch for IT leaders and UC pros navigating the evolving Microsoft landscape.

With years of experience at Microsoft and its partners, Christopher shares practical strategies and real-world success stories that highlight why optimization and automation are no longer optional—they're essential.

Whether you're at the beginning of your Microsoft 365 journey or managing multiple tenants across geographies, this video dives into how VOSS helps organizations of all sizes tame complexity, cut costs, and unleash the power of AI and automation.

In this video, you'll learn:

Why different stages of the Microsoft 365 journey bring different UC challenges—and how to solve them.

How VOSS empowers organizations with granular visibility, automation, and role-based access management.

The role of AI in UC service delivery—from detecting network issues to enabling faster, smarter decisions.

A real-life case study showing how a large enterprise automated onboarding, improved license management, and streamlined operations using VOSS Automate and VOSS Insights.

Next Steps:

Want to see what VOSS can do for your Microsoft 365 environment?

👉 Connect with Christopher Martini on LinkedIn
👉 Visit www.voss-solutions.com to book a discovery session
👉 Contact the team directly to explore a tailored proof of concept for your organization

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today.

Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.

Key Points:
- Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunities.

The Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systems.
AI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organization.
Frictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflows.

Watch to discover how your company can transform this data crisis into a competitive advantage

How can service providers rapidly connect their voice infrastructure to Microsoft Teams without the traditional headaches? In this engaging interview, Scott Jenkins breaks down Dstny’s Call2Teams platform – a powerful middleware solution transforming how UC vendors and carriers deliver Teams voice capabilities at scale.

Key highlights from the conversation:

Solving UC Complexity: Learn how Call2Teams acts as an agnostic bridge across varied on-prem, cloud, and hybrid UC stacks to enable Teams as a voice endpoint.

Effortless Onboarding with Zero-Touch: Discover how AutoSync and Dstny’s zero-touch provisioning platform reduce onboarding from days to minutes with seamless API integrations.

Empowering the Channel: See how Dstny supports full white-label delivery, enabling MSPs and ISVs to embed their brand while leveraging Dstny’s backend power.

Global Growth & Future Trends: From LATAM to Eastern Europe, hear Scott’s take on emerging markets, Microsoft’s evolving pricing models, and how AI and Direct Routing will drive the next wave of innovation.

If you’re working to modernize your UC offering or expand your reach with Teams voice, this video is packed with actionable insight and forward-thinking strategies.

To learn more, visit: https://www.dstny.com/call2teams-home

In this UC Today exclusive, host Kieran Devlin sits down with Stuart Costello, VP of Sales at Akixi, to discuss the company’s partner-first ethos, evolving CX solutions, and bold AI roadmap. With a 100% channel model and a focus on empowering service providers, Akixi is doubling down on innovation, differentiation, and delivering tangible value. Whether you’re in the UC, SaaS, or channel ecosystem, this conversation offers valuable insight into thriving in a fast-moving market.

From real-time analytics to actionable AI, Akixi is redefining how service providers and MSPs create value for their customers. In this engaging conversation, Stuart Costello shares Akixi’s strategic vision, cultural evolution, and the practical steps they’re taking to help partners win and retain more business.

Key highlights:

Why Akixi’s 100% channel-first approach and “partner-first” culture are core to its success.

How Akixi blends CX analytics, CRM integration, and call recording to solve real-world challenges.

The company’s AI strategy — focused on monetisable, partner-led use cases rather than AI for AI’s sake.

Insights into market trends, from Microsoft Teams dominance to the resurgence of Webex.

Akixi isn’t just keeping pace — it’s setting the pace, helping partners differentiate in competitive UC markets.

Next steps:
✅ Watch the full interview to learn how Akixi’s solutions can strengthen your UC portfolio.
✅ Visit Akixi’s website for partner opportunities and product insights.

In this UC Today interview, host Kieran Devlin speaks with Benny Matityahu, VP of Unified Communications & Collaboration at AudioCodes, and Roy Wizeman, Director of UCaaS Platform & Solutions at AudioCodes. Together, they unpack the challenges and opportunities facing channel partners as they navigate a fast-changing market defined by multi-UCaaS adoption, voice connectivity complexities, and AI-driven value-added services.

Channel partners today are balancing customer demand across multiple UCaaS platforms while also being asked to deliver more advanced services. In this discussion, Benny and Roy explain how AudioCodes’ Live Platform is designed to simplify that journey, remove barriers to multi-UCaaS growth, and create space for innovation with AI.

Watch to discover:

Why channel partners are embracing multi-UCaaS strategies to meet customer demand for flexibility.

How AudioCodes Live Platform streamlines voice connectivity, migration, and interoperability across vendors.

Real-world examples of partners scaling recurring revenue by layering AI-powered services such as contact center, transcription, and meeting insights.

Where the partner opportunity lies as UCaaS commoditises and value shifts toward AI-enabled solutions.

Next Steps:
👉 If you’re a service provider or reseller looking to thrive in a multi-UCaaS world, explore how AudioCodes Live Platform can simplify your path and accelerate your growth. Subscribe to UC Today for more expert insights, and don’t forget to share your thoughts in the comments below.

In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, this discussion offers a deep dive into how Webex is redefining trust and usability for enterprises worldwide.

How do you secure every click, call, and conversation—without killing collaboration? In this thought-provoking interview, Webex's Amit Barave shares how his team is building security directly into the DNA of the Webex Suite—while ensuring the user experience remains intuitive and frictionless.

🔐 Key topics discussed include:

Why true platform security must go beyond features—and start with trust
How Webex balances data privacy, compliance, and usability without compromise
The role of AI in both amplifying threats and defending against them
How Webex tailors security and compliance for regulated industries like finance, healthcare, and government

From ethical walls to sovereign clouds, from FedRAMP to GDPR, Webex is proving that security doesn’t have to be a trade-off. Whether you're an enterprise CIO, compliance lead, or IT decision-maker, this is essential viewing.

Join host Kristian McCann and Steve Daly, Senior Vice President, Solutions & Global Digital Transformation at New Era Technology, for a timely deep-dive into the ever-accelerating AI landscape.

This conversation dissects the challenges and opportunities facing enterprises as they navigate Copilot integration and generative AI adoption.

In this candid interview, Daly shares both the pains and the wins of New Era Technology’s own “customer zero” Copilot journey – and offers actionable advice for organizations facing AI disillusionment.

Viewers will learn:

The velocity of AI change and what it means for today’s IT leaders trying to balance readiness versus risk.
Why starting with robust data foundations and organizational change management are essential for AI success.
How building small, focused Copilot solutions can drive measurable, early wins and de-risk larger rollouts.
New Era’s lessons learned as an early adopter, including fostering user engagement, encouraging peer learning, and managing the human side of automation anxiety.

From proof-of-concept roadblocks to building ROI dashboards and sustaining long-term Copilot adoption, Daly lays out a pragmatic path forward.

Discover how New Era’s hands-on approach enables clients to skip common pitfalls and accelerate value realization.

In this insightful UC Today interview, host Kieran Devlin speaks with Lee Essex, SVP of Global Sales and Marketing at Tango Networks. With over two decades of telecommunications experience, Lee shares how Tango Networks is changing the game by extending UC capabilities to mobile devices through their innovative global mobile network.

Learn why this solution is particularly valuable for organizations looking to empower frontline workers and why more companies are adopting a mobile-first approach to their communication strategy.

Tango Networks operates as a "thick MVNO" with their own global IMS core, partnering with mobile carriers to extend UC capabilities to mobile devices. Their technology integrates with platforms like Microsoft Teams and Webex through eSIM technology.

Key points:
Mobile-First Approach: Tango's technology uses the native mobile network to extend UC capabilities to all employees, eliminating multiple devices and enabling mobility for frontline workers without relying on data connections.
Global Coverage: With service in 16 countries and roaming in 23 more regions without additional charges.

Easy Implementation: eSIM technology allows activation in minutes by scanning a QR code.

AI Enhancement: Captures conversation data from frontline workers for automated workflows and insights.

Next Steps: Visit Tango Networks' website to schedule a demo and learn how their solution can extend your UC investment to every employee regardless of location.

In this episode of UC Today, host Christopher Carey sits down with Lee Hamilton, Head of Product Marketing at Dstny, to explore the evolving landscape of Microsoft Teams. Lee shares insights on how Dstny’s Call2Teams service empowers service providers and enterprises to seamlessly integrate voice into Teams while maximizing existing infrastructure. If you’re curious about hybrid work, AI-driven communications, and the future of unified communications, this conversation is packed with actionable insights.

Discover how Dstny is redefining voice integration in Microsoft Teams:

Seamless Teams Telephony: Learn how Call2Teams plugs directly into existing PBX and UC systems, enabling organizations to maintain legacy infrastructure while embracing Teams’ platform.

Hybrid Work Enablement: Explore how Dstny supports a hybrid workforce, offering scalable solutions for companies of all sizes and industries.

AI Integration Through Voice: Understand why voice is the foundational layer for AI in customer interactions, meeting assistants, and sentiment analysis.

Partner and Customer Success: Hear about the positive impact Dstny has had on service providers’ growth, ARPU, and customer retention through Teams integrations.

Dstny’s Call2Teams is more than a service, it’s a strategic tool for enhancing employee and customer experiences while laying the groundwork for AI-driven communications. Whether you’re a service provider or enterprise decision-maker, this discussion highlights practical ways to leverage Teams and stay ahead in the evolving UC landscape.

In this UC Today Q&A, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS, to discuss how enterprises can reclaim visibility and control of their UC environments. As hybrid work, cloud migrations, and AI adoption reshape IT operations, many organisations are struggling with complexity, rising costs, and reactive service management. Tim shares how VOSS helps enterprises modernise their UC management, empowering IT teams to make smarter, data-driven decisions and prepare for an AI-enabled future.

Enterprises are under pressure to deliver reliable, cost-efficient UC services—but visibility and control have never been harder to maintain. In this insightful discussion, Kieran and Tim unpack how to break free from the cycle of firefighting and unlock lasting operational excellence.

In this interview, you’ll learn:

Why enterprises are losing control over their UC environments—and the hidden costs of doing nothing
How VOSS guides customers from proactive insight to full automation, enabling sustainable service improvements
The crucial link between UC optimisation and AI-readiness, including real-world examples involving Microsoft Copilot
A case study from a global manufacturer that achieved 20–25% cost savings and greater strategic control after transforming its UC service with VOSS

In this episode of UC Today, host David Dungay sits down with Micah Singer, CEO of Kurmi Software, to unpack the ever-growing complexity of Unified Communications (UC) in the enterprise space. With 25 years in the industry and a track record of scaling telecom platforms, Micah shares his insights into why the future of UC isn’t just about innovation—it’s about managing the sprawl with smart, scalable software. If you're in IT, enterprise communications, or managing thousands of users, this is one you can’t afford to skip.

Enterprise UC used to be simple. Not anymore. Between cloud migration, hybrid work demands, and sprawling tool stacks, UC leaders are drowning in complexity. That’s where Kurmi comes in—and in this exclusive interview, CEO Micah Singer pulls back the curtain.

💡 Highlights from the conversation:

Kermie’s mission to be the “glue” between IT systems and UC platforms—helping enterprises automate workflows at scale.

Why provisioning at enterprise scale (25,000+ users) needs more than spreadsheets—and where legacy tools fall short.

How security, onboarding, and cost control are driving demand for smarter UC estate management.

Micah’s take on AI: great for speeding up software development, but not quite ready to handle precision automation (yet).

Singer also offers a rare peek into Kurmi's roadmap, company culture, and the evolving role of service providers, VARs, and SIs in the enterprise tech stack.

In this insightful interview, Sam Malik, Vice President of Sales and Marketing at MAXHUB, tells UC Today's Kristian McCann about the company’s innovative approach to reshaping the Pro AV market.

With a focus on designing and engineering their own products, MAXHUB pushes to make new user-friendly solutions and future-proof technologies.

This conversation delves into the trends driving the industry forward, MAXHUB's commitment to plug-and-play simplicity, and their plans to showcase groundbreaking products at Infocomm.

Key topics of the video:
The Power of Simplicity: Why plug-and-play solutions are becoming essential for seamless collaboration in today’s workplace.
Future-Proof Technology: How MaxHub integrates AI and upgradability into its products to stay ahead of industry trends.
Microsoft Teams Certification: The role of certified solutions like MaxHub’s Xboard in enhancing team collaboration.
What’s Next for MaxHub: A sneak peek at their upcoming product showcases at Infocomm and their readiness for Windows 11 IoT.

Whether you’re a tech enthusiast, an IT decision-maker, or simply curious about the future of UC, find out more about how MAXHUB's products can help by visiting their website.

UC Today Journalist Kristian McCann sat down with Josh Blalock, Chief Evangelist at Jabra to break down key insights from Comms VNext 2025.

In this exclusive interview, Josh Blalock revealed main themes of the conference, and key insights gained from it, including industry discussions on AI's evolving capabilities on Microsoft Teams, the interest in governance strategies addressing security concerns in hybrid work environments, and how attendees and hosts explored the intricacies of managing complex deployments.

UC Today's David Dungay hosts John Tucker, VP of Product, Intermedia In this session we discuss the following:

1) Challenges surrounding delivering a seamless Microsoft Teams Operator Connect experience
2) How Service Providers can stand out with a Teams proposition
3) Avoiding the 'commodity trap' by building higher value propositions

If you're looking for more information on this topic, visit https://intermedia.com

Produced by UC Today News - Unified Communications & Collaboration Tech News #UCaaS #ChannelNews #MicrosoftTeams

Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

UC Today's Kristian McCann sits down with Lee Essex, Senior VP of Global Sales and Marketing at Tango Networks, to explore the immense gains that can be had in the shift toward mobile-first UC.

If you’re ready to future-proof your communication stack while cutting costs and carbon footprints, this interview is your roadmap.

You can learn more about the savings in costs and emissions you can make by removing your desk phones by visiting Tango Networks dedicated emissions calculator here: https://tango-networks.com/value-calculator/

Lee Essex dives deep into the forces reshaping enterprise communications, offering actionable insights for IT leaders and decision-makers. Key highlights include:

🔵 User-Centric UC: Why employees’ preference for personal devices makes BYOD the logical step
🔵 Cost & Compliance Wins: How converging mobile and desk communications slashes hardware costs and maintains ironclad compliance in regulated industries.
🔵 AI Meets Mobility: How this BYOD plugs into your UC system natively and allows ROI on AI in streamlining workflows, from smarter call routing to real-time collaboration enhancements.
🔵 Sustainability in Action: Reducing e-waste through BYOD policies, and why ESG metrics are becoming a core pillar of UC procurement.

In this episode, we dive into one of the most transformative shifts in enterprise tech: the rise of multimodal AI.

Susie Harrison is joined by David Casem, CEO at Telnyx, to discuss how artificial intelligence is redefining the way businesses communicate - from voice to video, chat to real-time transcription, and everything in between.

What does the future of business conversations look like when AI can see, hear, understand, and respond - across every channel? Stay tuned as we explore what it means to go truly multimodal.

In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration - from Google’s jaw-dropping AI showcase from Google Next and Canva’s surprising push into productivity, to Microsoft Copilot’s evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.

Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:

Google’s AI Overdrive: From turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?

Canva’s Quiet Disruption: With new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.

Microsoft Copilot’s Vision: Screen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.

Tariff Turbulence: Logitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?

Plus, hear about Enterprise Connect’s big move to Vegas, whether it’s still got its mojo, and which show is stealing its thunder.

In this UC Today interview, host Kieran Devlin sits down with Robert Handel, Senior Vice President of Cloud Strategy at LDI, to explore how channel partners can future-proof customer experience strategies. With LDI leveraging Intermedia’s Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable outcomes, and position themselves for long-term success in the evolving CX market.

AI isn’t just a buzzword—it’s reshaping the contact center in real, tangible ways. In this in-depth conversation, Robert Handel shares how LDI is using Intermedia’s AI-driven contact center tools to improve both customer and agent experiences while delivering new revenue opportunities.

Watch the full video to discover:
Partner-first strategies: Why Intermedia’s business model empowers partners like LDI to lead with customer experience.

AI in action: From post-call sentiment analysis to real-time agent assistance, how AI is transforming workflows and training.

Measurable outcomes: Case studies where AI-enabled call recording, transcription, and analytics drove customer satisfaction, efficiency, and sales growth.

Partner advice: How to approach AI-enabled contact center projects consultatively, avoiding common pitfalls around security and data management.

Robert also shares a forward-looking view of where AI is headed in the contact center, highlighting why a consultative, cybersecurity-conscious approach is key for partners looking to succeed.

Next Steps:If you’re a partner exploring how to differentiate with AI-powered contact center solutions, now is the time to act. Watch the full interview, share your thoughts in the comments, and explore Intermedia’s partner resources to learn how you can bring measurable CX improvements to your customers.

Join Kristian McCann, host at UC Today, as he sits down with Mike Greenwood, Business Development Manager, and Ryan Zoehner, CEO of Algo, to explore the critical topic of preparing for the PSTN switch off.

Together, they unpack why this transition is more than a compliance deadline—it’s a strategic opportunity for UK businesses to transform their communication infrastructure for the future.

Diving into the evolving landscape of communication technology against the backdrop of the PSTN switch off, key insights include:

Why the PSTN migration is not just about compliance but a comprehensive digital transformation involving entire communication ecosystems and infrastructure beyond voice.
Common misconceptions about PSTN migration scope, from telecoms to business-wide impacts on IT networks, security, and building systems such as alarms and access control.
Characteristics of forward-thinking businesses ahead of schedule: in-house expertise, holistic approaches, and embracing emerging technologies like AI to maximize cost efficiency and flexibility.
Practical strategies for balancing migration costs with future-proofing, emphasizing open standards to avoid vendor lock-in, scalability, and minimizing long-term expenses.

To find out what you need to be ready for ahead of the PSTN switch off, visit https://www.algosolutions.com/ to see the IP solutions available to you.

In this edition of the UC Big News Show, host Kieran Devlin sits down with a heavyweight panel of analysts—Craig Durr, Blair Pleasant, and Zeus Kerravala—to dissect the latest earnings from Microsoft, Zoom, and Cisco, explore the true impact of AI on unified communications, and preview a packed autumn events calendar. From an MIT study casting doubt on GenAI pilots to RingCentral doubling down on its NICE partnership, this conversation cuts through the hype and asks what really matters for IT and business leaders.

The UC landscape is moving fast—earnings, AI breakthroughs, and strategic partnerships are reshaping how vendors and enterprises alike think about the future of work. In this lively and insightful panel, our experts break down the stories that matter most.

🔑 Key discussion points:

Earnings and AI: Microsoft, Zoom, and Cisco post strong results, but is AI really reshaping UC—or just inflating the balance sheet?

MIT study on GenAI pilots: Why 95% of projects fail, and how specialized vendors and proper adoption strategies can flip the odds.

RingCentral + NICE partnership: What this renewed alliance means for UCaaS/CCaaS customers, partners, and the AI-powered contact center.

Autumn event season: Zoomtopia, WebexOne, and Microsoft Ignite—what to expect, and which vendors could make the biggest splash.

👉 Next steps:

Watch the full episode to hear where the panel sees real innovation versus empty hype.

Share your perspective in the comments: Which vendor is best placed to redefine work with AI?

Subscribe to UC Today for more expert-led discussions on the trends shaping unified communications and collaboration.

In this episode of UC Today, host Kieran Devlin sits down with Randah McKinnie, VP of Product at Martello, to explore the hybrid collaboration challenges facing today’s organizations and how Martello’s Vantage DX solution is stepping in to solve them. With hybrid work here to stay, companies are increasingly relying on both Microsoft Teams and Zoom to stay connected. But what happens when things go wrong in these mission-critical environments? Randah shares how Martello is delivering much-needed clarity, control, and consistency for IT teams managing collaboration across platforms.

With 62% of organizations now using both Teams and Zoom, hybrid collaboration is becoming the norm—but it’s also introducing new headaches for IT departments. In this engaging interview, Martello’s Randah McKinnie walks us through the capabilities of Vantage DX, a powerful monitoring and diagnostics solution purpose-built for multi-platform collaboration environments.

Discover how Vantage DX empowers IT teams to:

Monitor Teams and Zoom from a single interface—no more juggling admin consoles or mismatched metrics.

Proactively troubleshoot with "x-ray vision" into your network, identifying issues before users are affected.

Streamline IT operations by reducing training complexity and consolidating toolsets.

Deliver exceptional digital experiences through custom alerts, deep diagnostics, and unified reporting.

Whether you're a service provider or an enterprise IT leader, this conversation is packed with insights to help you simplify support and enhance collaboration.

Next Steps:
📌 Find out more here: https://martellotech.com/products/vantage-dx/hybrid-collaboration-environments/
📞 Book a live demo with the Martello team to see the platform in action

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom’s unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.

Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.

What’s real, what’s hype, and what’s next in AI and communications? In this episode:

🚀 AI Beyond the Buzz: Dave dives deep into the rise of Agentic AI—where automation doesn’t just assist, but acts—and how it’s rewriting enterprise workflows.

💸 Zoom’s AI Power Play: How Zoom is offering robust AI tools for free, and what that means for Microsoft, Webex, and the rest of the pack.

🎯 Slido vs. Productivity: A spicy take on whether real-time polling enhances meetings—or wastes everyone’s time.

🌍 TechKnowledge + Genesis: A strategic play targeting Avaya’s install base with ex-Avaya leadership—find out why Dave thinks it’s genius.

📱 RCS Messaging's Big Comeback: Rich Communication Services is finally catching fire—with major implications for CPaaS and enterprise CX.

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom’s unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, candid opinions, and razor-sharp analysis.

Dave brings the heat as he reflects on Enterprise Connect, shares real-world examples of AI delivering ROI, and challenges industry norms—like whether we really need more polls in meetings. If you're in UC, CCaaS, or just curious about where workplace tech is going, this is a must-watch.

What’s real, what’s hype, and what’s next in AI and communications? In this episode:

🚀 AI Beyond the Buzz: Dave dives deep into the rise of Agentic AI—where automation doesn’t just assist, but acts—and how it’s rewriting enterprise workflows.

💸 Zoom’s AI Power Play: How Zoom is offering robust AI tools for free, and what that means for Microsoft, Webex, and the rest of the pack.

🎯 Slido vs. Productivity: A spicy take on whether real-time polling enhances meetings—or wastes everyone’s time.

🌍 TechKnowledge + Genesis: A strategic play targeting Avaya’s install base with ex-Avaya leadership—find out why Dave thinks it’s genius.

📱 RCS Messaging's Big Comeback: Rich Communication Services is finally catching fire—with major implications for CPaaS and enterprise CX.

In this exclusive episode of UC Today, David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company’s evolving cloud communications strategy.

Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that’s helping businesses modernize—without sacrificing the support they need. Whether you’re navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear.

TTx has spent decades helping businesses stay connected—and they’re not slowing down. In this candid conversation, Aaron Clark shares how Intermedia’s white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.

🔹 Why white-labeling with Intermedia just works
🔹 How Intermedia’s Teams integration crushes “Microsoft tax” and app overload
🔹 Real strategies for migrating 20,000+ on-prem endpoints to modern cloud
🔹 What’s next: contact center AI, intelligent analytics, and cross-platform visibility

TTX’s model isn’t just about tech—it’s about delivering seamless customer experiences and maintaining healthy margins. If you're a service provider or MSP looking to scale cloud communications without losing your identity, this one’s for you.

In this episode of UC Today, host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market. As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don’t want to miss.

What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs? In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.

With muffled calls and garbled AI transcripts, poor audio can be very frustrating. That’s why this conversation matters. In today’s AI-powered workplace, voice clarity isn’t optional—it’s business critical.

In this session, Rob Scott speaks with Tim Banting (Today Digital) and Doug Jones (AT&T) to uncover the hidden cost of bad calls. While enterprises race to deploy tools like Copilot, chatbots, and AI meeting assistants, a silent killer is eroding ROI: poor voice quality.

Why AI depends on crystal-clear voice as its “data fuel”
How poor audio leads to hallucinations, compliance risks & lost deals
AT&T’s approach to prioritizing voice across global networks
Why CIOs must treat voice as a strategic asset, not a legacy concern

Legacy tech is out. AI-powered cloud is in. Here's how Intermedia is helping service providers catch up—and win big.

In this exclusive UC Today interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space. As AI and platform migration collide with legacy infrastructure, Mark lays out what’s really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap.

The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt? In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.

What's the future of Unified Communications? Join us for a deep dive with Michelle Paitich, Channel Chief at 8x8, as she shares her expert insights on the evolving UC landscape.

Susie Harrison, Head of Content, uncovers the key trends and technologies shaping the industry, including:

The growing importance of AI and AI orchestration
The continued demand for simplicity and integrated platforms
The rise of Omni-channel experiences
The critical role of trust, security, and compliance
The evolution of partner and operating models

Discover how 8x8 is innovating to meet these challenges and empower businesses to deliver exceptional customer experiences.

In this special AI & Copilot Month session, David Dungay from UC Today sits down with Leo Boulton, Head of Product & Solutions and Industry Marketing at Zoom, to dive deep into the game-changing world of Agentic AI. With the recent evolution of Zoom AI Companion into a proactive, intelligent assistant, the stakes for workplace automation have never been higher.

What does this mean for businesses looking to scale efficiency, streamline workflows, and customize AI for their unique needs? Find out as we unpack the opportunities, risks, and real-world impact of AI-driven transformation.

Traditionally seen as one of the most frustrating and time-consuming parts of any UCaaS or CCaaS migration, number porting can slow down even the best-planned IT projects. In this insightful discussion, Kieran and Rich explore how Gamma UCX is streamlining the process with a flexible, self-serve model that empowers enterprise IT teams across Europe.

Number porting has long been a pain point for IT leaders managing complex UC migrations — but Gamma UCX is changing that. In this engaging conversation, Kieran and Rich unpack how automation, control, and visibility are transforming enterprise communications.

In this UC Today interview, host Kieran Devlin sits down with Michal Podoski, SVP of Product Management at Akixi, to unpack one of the biggest opportunities in the UC and managed services space: customer experience. As pricing pressure mounts and hyperscalers level the playing field, MSPs and system integrators need new ways to stand out. Podoski explains why CX-driven strategies and value-added services can be game-changers in avoiding the dreaded "race to the bottom."

How can MSPs and system integrators redefine their role in a market dominated by Teams, Webex, and Zoom? According to Akixi’s Michal Podoski, the answer lies in moving beyond dial tone and connectivity into becoming trusted advisors who deliver measurable customer experience improvements.

In this conversation, Michal and Kieran explore:

Why CX is still an untapped differentiator for MSPs and how it can create long-term competitive advantage.

The rise of informal contact centres within Teams and Webex, and why analytics are key to managing them effectively.

How value-added services and CRM integration help MSPs build new revenue streams and cement trusted advisor status.

Why ongoing insight and data-led coaching are essential to prove CX impact and avoid commoditisation.

For MSPs, the takeaway is clear: success in the next wave of UC isn’t about selling telephony—it’s about delivering outcomes.

Cloud migration isn’t just a buzzword—it’s the defining challenge and opportunity for today’s enterprise telephony leaders. In this UC Today session, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS, to explore how VOSS Discover helps global enterprises transform their PBX to cloud transition while unlocking real financial and operational gains.

Drawing on a real case study of a 100,000+ employee multinational, Tim reveals how automation, right-sizing, and hybrid models can accelerate a Microsoft Teams Phone migration without disruption. From auditing legacy PBX estates to cutting 20–30% of ongoing OPEX, this session proves that Unified Communications modernization isn’t just possible—it’s powerful.

As the lines blur between workplace design, employee experience, and collaboration technology, AV is stepping out of the shadows and into the spotlight. In this expert-led discussion, UC Today’s Kieran Devlin is joined by Brad Hintze, VP of Global Marketing at Crestron, to explore why enterprise AV is no longer just about cables and cameras—it’s now a foundational layer of modern workplace strategy.

In this insightful interview, Brad Hintze shares how AV is transforming from a background support tool into a strategic enabler of hybrid collaboration, culture, and business continuity. As enterprises invest in smarter, more scalable meeting spaces, the conversation turns to the real forces shaping AV in 2025: rising user expectations, seamless AI-powered experiences, and the growing need for infrastructure that can evolve over time.

Brad and Kieran discuss:

Why AV now sits at the heart of workplace design and digital employee experience
The importance of building integrated, scalable ecosystems for consistent, invisible AV
How Crestron’s One Beyond 2.0 firmware update brings broadcast-level video intelligence to meeting rooms
The role of automation, smart spaces, and high-quality AV in enabling AI features like Copilot and Zoom AI
Why enterprises must treat AV as long-term infrastructure—not a short-term fix

Hybrid communications aren’t just about keeping up, they’re about staying ahead. In today’s world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?

In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.

You’ll discover:

How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.

Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.

Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.

Future-proof collaboration: How partnerships with companies like Zoom enable AI-powered teamwork while safeguarding your infrastructure investments.

If you’re a business leader, IT decision-maker, or anyone balancing modernization with compliance and cost control, this interview is packed with insights to help you evolve, not revolt—and set your organization up for what’s next.

Watch now to learn how Mitel is helping organizations like yours move forward with confidence.

In this episode of the UC Big News Show, host Kieran Devlin is joined by industry analysts Craig Durr, Melody Brue, and Evan Kirstel to dissect some of the most talked-about developments in collaboration and workplace tech. From Zoom’s evolving AI ambitions to Salesforce’s controversial layoffs, frontline communication gaps, and Cisco’s showpiece Austin office, this episode explores the intersection of innovation, strategy, and corporate responsibility.

What does Zoomtopia 2025 really tell us about the future of AI in collaboration? Can Salesforce balance its bold AI pivot with its people-first responsibilities? And why are frontline workers still feeling left behind in 2025? Our panel of experts tackles these questions head-on, with plenty of sharp takes and industry insight.

Highlights include:

Zoomtopia 2025: Did Zoom deliver game-changing AI, or just polish the edges of its platform? The crew debates “agentic AI,” avatars, and what it means for end users.

Salesforce & AI layoffs: With 4,000 jobs cut, is Salesforce leading the AI-first workforce revolution—or creating a PR nightmare?

Workvivo frontline report: Why half of frontline workers can’t even name their CEO, and what it says about culture, engagement, and retention.

Cisco’s Austin office: More than just free cookies—did Cisco succeed in building the collaborative workspace of the future?

This is a must-watch for IT leaders, decision-makers, and anyone curious about how AI, collaboration tools, and workplace culture are reshaping the modern enterprise.

Next Steps:
👉 Watch the full discussion for expert perspectives.
👉 Subscribe to UC Today for the latest news, insights, and analysis.
👉 Join the conversation in the comments: What do you think about Salesforce’s AI-first strategy, or Zoom’s AI avatars?

In this UC Today interview, host Kieran Devlin sits down with Brad Hintze, VP of Global Marketing at Crestron, to unpack the company’s vision for the future of unified communications and workplace technology. From Crestron’s 50-year legacy to its latest breakthroughs in intelligent video and wireless collaboration, Brad reveals how Crestron is helping enterprises, universities, and government agencies scale content, collaboration, and control across their environments.

Crestron has been at the heart of workplace technology for decades—but what does its future look like in an era defined by hybrid work, AI, and global scale? Brad Hintze joins Kieran Devlin for an in-depth discussion on how Crestron is evolving its solutions, culture, and partnerships to meet the needs of today’s enterprise customers.

Watch now to hear:

How Crestron’s culture of passion and innovation shapes product development and customer engagement.

Why solutions like AirMedia, AutomateVX, 1Beyond, and NVX are leading the way in wireless collaboration, intelligent video, and AV-over-IP.

How Crestron empowers partners and customers with its “true blue” go-to-market strategy, FlexCare support, and hands-on training.

What trends are dominating customer conversations today, from AI adoption to refresh cycles and scaling hybrid collaboration.

Next Steps:
To dive deeper into Crestron’s portfolio and explore how its technologies can transform your workplace, visit Crestron’s website

Subscribe to UC Today for more interviews with leaders shaping the UC and collaboration landscape.

In this UC Today interview, host Kieran Devlin sits down with Robert Handel, Senior Vice President of Cloud Strategy at LDI, to explore how channel partners can future-proof customer experience strategies. With LDI leveraging Intermedia’s Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable outcomes, and position themselves for long-term success in the evolving CX market.

AI isn’t just a buzzword—it’s reshaping the contact center in real, tangible ways. In this in-depth conversation, Robert Handel shares how LDI is using Intermedia’s AI-driven contact center tools to improve both customer and agent experiences while delivering new revenue opportunities.

Watch the full video to discover:

Partner-first strategies: Why Intermedia’s business model empowers partners like LDI to lead with customer experience.

AI in action: From post-call sentiment analysis to real-time agent assistance, how AI is transforming workflows and training.

Measurable outcomes: Case studies where AI-enabled call recording, transcription, and analytics drove customer satisfaction, efficiency, and sales growth.

Partner advice: How to approach AI-enabled contact center projects consultatively, avoiding common pitfalls around security and data management.

Robert also shares a forward-looking view of where AI is headed in the contact center, highlighting why a consultative, cybersecurity-conscious approach is key for partners looking to succeed.

Next Steps:
If you’re a partner exploring how to differentiate with AI-powered contact center solutions, now is the time to act. Watch the full interview, share your thoughts in the comments, and explore Intermedia’s partner resources to learn how you can bring measurable CX improvements to your customers.

Watch on YouTube.

In this edition of UC Big News, host Kieran Devlin is joined by leading UC analysts Zeus Kerravala and Blair Pleasant to unpack three headline-grabbing stories shaking up the collaboration world. First up, the team shares takeaways from Zoom Perspectives, where Zoom’s vision of an AI-powered “Workplace” was more compelling than ever. Then they turn to the reported rift between Microsoft and OpenAI, and what it signals for enterprise AI partnerships. Finally, things get slightly more surreal with a discussion of Microsoft Teams meetings being enabled in Mercedes-Benz vehicles — and whether that’s a productivity win or just a corporate boundary too far.

Enterprise AI and collaboration took a weird and wonderful turn this week — and UC Big News is here for all of it. The trio takes stock of what’s real, what’s hype, and what IT leaders should watch closely.

Here’s what you’ll learn in this episode:

Zoom’s AI Work Platform evolves — With live agent copilots and better cross-surface integration, Zoom’s once-vague AI story is turning into a practical, productised vision for modern work.

Microsoft and OpenAI tensions rise — Reports suggest growing disagreements over product direction and control. Blair and Zeus explore why betting everything on one AI partner could create long-term risks.

Teams in your car? — Mercedes-Benz drivers can now take Microsoft Teams calls on the road. The panel asks: is this a helpful innovation for field workers, or a work/life balance killer on wheels?

Next Steps:

Still undecided about Teams in cars? Share your hot take in the comments.

Curious about Zoom’s evolving AI platform? We’ll have more deep dives coming soon.

Subscribe to UC Big News for sharp analysis and strong opinions on the future of enterprise comms.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

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Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights.

In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale. If you’re interested in understanding how a leading systems integrator helps companies stays agile and future-ready, then tune in to hear the following:

Learn how New Era grew into a 4,500-employee powerhouse spanning 180+ countries and seamlessly integrates acquisitions into its strategy.
How AI is being incorporated into customer solutions, making workflows faster, more insightful, and more cost-effective.
The differences in New Era’s mid-market vs. enterprise offerings and the tailored support that large-scale companies demand.
How the company fosters a transparent, collaborative culture that embraces feedback and continuous adaptation to stay competitive.

Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging.

With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in off-channel messaging.

In this revealing interview, Applbaum explains why messaging has become the new frontline for cyber threats and how most businesses can bring compliance through unification of their communications. The discussion covers:

The primary security risks when employees use consumer messaging apps for business, including phishing, malware, and data leakage.
How hackers exploit gaps in governance and the dangers of BYOD (Bring Your Own Device) culture.
Common misconceptions about end-to-end encryption, device management, and compliance with disappearing messages.
The severe legal, compliance, and reputational consequences of failing to secure messaging channels.

In this episode, host Kieran Devlin sits down with Chris Miller, Vice President of Technology and Solutions at Pacific Office Automation (POA), to explore how auto dealerships are transforming their communications strategies.

Chris shares front-line insights into the sector’s unique challenges—from outdated tech to rising customer expectations—and how unified communications solutions from Intermedia are helping dealerships boost responsiveness, improve internal efficiency, and gain powerful analytics-driven insights.

If you're in a tech decision-making role or serve the auto retail space, this is a must-watch conversation on turning communication from a headache into a competitive edge. Key takeaways include:

The shift from outdated on-prem phone systems to cloud-based UCaaS for real-time communication and agility.
How Intermedia’s seamless integration with tools like Microsoft Teams supports dealership workflows and boosts adoption.
The critical importance of ease of use, mobile access, and simplified deployment for IT-strapped dealership operations.
Why AI and advanced analytics will drive the next wave of communication innovation in auto retail.

Watch on YouTube.

In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world.

The team unpacks Mitel’s return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco’s new enterprise-focused vision for Webex, fresh from Cisco Live 2025.

Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch.

Three seismic updates, one expert panel, here’s what you’ll learn in this episode:

Mitel is back! The team debates whether slashing $1.15 billion in debt and doubling down on hybrid UC is enough to revive the brand in a cloud-first world.
Google Beam wowed InfoComm — with light field displays, spatial audio, and real-time translation. Melody Brue calls it “shockingly natural,” while the crew unpacks pricing, practicality, and use cases from executive comms to telehealth.
Cisco pivots Webex — unveiling a security- and observability-first pitch at Cisco Live. Is this a necessary evolution for serious enterprise buyers? The team weighs in on whether this is Cisco’s best Webex strategy yet.

Big questions raised — from the future of on-prem UC to whether 3D meeting rooms can scale, and if Cisco’s security-first focus can win back market momentum.

Next Steps: ✅ Subscribe to UC Big News for sharp, unscripted insights on UC, CX, and collaboration.

In this interview, host Kieran Devlin sits down with Will Morey, Managing Director of Channel at Gamma, to explore the thinking behind Gamma Edge — a comprehensive new partner initiative designed to give resellers a competitive edge in today’s challenging market.

With macroeconomic pressures, increased focus on voice security, and the growing demand for AI-powered solutions, Gamma Edge responds with a strategy rooted in listening, alignment, and tailored support. Whether you're a partner looking to scale, attract investment, or strengthen profitability, this is a must-watch conversation on the future of channel enablement.

Gamma's new partner programme — Edge — is more than just a set of perks. It's a business growth engine. In this candid interview, Will Morey walks us through how Gamma is responding to real-world partner feedback to deliver meaningful support, practical incentives, and long-term alignment. Key takeaways include:

Partner Pulse: A co-planned growth journey, backed by data-driven insights tailored to each reseller’s business goals.
Velocity Rebates: A generous, growth-linked rebate scheme that rewards cross-portfolio engagement and reinvests directly in partner businesses.
Gamma Elements: A flexible toolkit of UCaaS, mobile, connectivity, cybersecurity, and IoT services, designed to suit each customer and partner use case.
Boosts & MyGreat: Inclusive UCaaS call minutes, aggressive connectivity pricing, and a hands-on migration program that takes the operational headache off partners' plates.

Morey makes one thing clear: this isn’t about pushing product — it’s about empowering partners to realise their ambitions, with Gamma playing a trusted, enabling role every step of the way.

In this episode of UC Today, host Rob Scott sits down with Garth Landers, Director of Global Product Marketing at Theta Lake, to tackle one of the most urgent and overlooked risks in Unified Communications today: voice compliance.

As enterprises migrate from legacy PBX systems to cloud-first platforms like Microsoft Teams Phone and Zoom Phone, many are leaving a dangerous gap in their compliance stack. Voice is no longer isolated — it’s deeply integrated with chat, video, AI tools, and screen sharing — yet many compliance strategies are still built for a siloed world.

Why watch this? Because as AI transforms UC platforms and vendors roll out new features at lightning speed, knowing how to govern all forms of communication data — including voice — is critical to avoid regulatory risks and future-proof your organization.

Key discussion points include:

Why voice compliance continues to lag behind messaging and video — and why that’s a risk.
The top challenges enterprises face when migrating voice to cloud platforms like Teams & Zoom.
How to ensure consistent compliance across hybrid UC environments with multiple voice channels.
How Theta Lake’s solutions enable real-time risk detection and flexible archiving for voice, chat, video, and AI-generated content.
Practical advice for IT and compliance leaders preparing for AI-driven voice features and virtual agents.

Next Steps: If your organization is modernizing its UC stack or exploring AI-powered communication features, now is the time to review your compliance readiness. Explore how Theta Lake can help you bridge the gap and stay ahead of regulatory demands.

Watch on YouTube.

In this must-watch episode of UC Today, host Kieran Devlin sits down with renowned analyst Dave Michels of TalkingPointz to dive into the headline insights from the May Insider Report.

With Kieran making his video series debut and Dave bringing his signature wit and industry expertise, the two unpack a turbulent moment in tech—from AI’s disruptive trajectory to Big Tech’s regulatory headaches. If you care about the future of work, search, or enterprise communication platforms, this conversation delivers unmissable clarity—and a few laughs along the way.

From AI’s creeping impact on jobs to the shifting sands of online search, this video covers the most pressing narratives in enterprise tech. Dave Michels joins UC Today’s Kieran Devlin to unpack his latest TalkingPointz Insider Report, revealing what matters—and why.

Key Highlights Include:

AI’s Efficiency Paradox: Why tools like Copilot and Gemini are driving productivity—but not yet replacing jobs—and why that balance might not last.
Mary Meeker’s 340-Slide AI Bombshell: What stood out most in the queen of the internet’s long-awaited return to trend analysis.
The Slow Death of Google Search: How AI is cannibalizing search queries—and why that’s dangerous for publishers and digital marketing.
Microsoft vs. the EU: What’s really behind the Teams-M365 unbundling saga, and why Microsoft’s fix may not fly with regulators.
Whether you're a tech strategist, analyst, or curious end-user, Dave's insights help make sense of a rapidly evolving landscape.

Next Steps:

Subscribe to TalkingPointz for exclusive deep dives and future Insider Reports.
Follow UC Today for the latest updates on enterprise communications and collaboration.
Drop a comment—do you think AI is a productivity boost or job threat?

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our LinkedIn Community Group.

Join Kristian McCann for an insightful conversation with Ryan Zoehner, CEO of Algo, as he reveals how his company is tackling one of UC's biggest challenges: integration with your AV technology.

With over 55 years of innovation behind them, Algo has positioned itself as the critical bridge between legacy systems and modern UC infrastructure. Zoehner shares how his team's education-first approach is helping partners and customers navigate the complex landscape of IP endpoint deployment, empowering frontline companies to gain control of their enterprise communications strategy.

Discover how Algo is transforming the UC landscape by focusing on what others overlook—the final mile of UC migration. Key insights from this conversation:

Why Algo targets end-user organizations directly rather than competing solely on channel partnerships
How Algo's products seamlessly connect with existing UC platforms without disrupting current workflows
The company's unique approach to building partner expertise through comprehensive training and support AI
How AI is reshaping communication endpoints and creating new opportunities for frontline connectivity
Why the "final mile" represents the biggest untapped opportunity in unified communications
Algo's 55+ year heritage positions them uniquely to solve these challenges

Join UC Today’s Kristian McCann as he sits down with Dima Gutzeit, Founder and CEO of LeapXpert, for an insightful conversation on the evolution of enterprise communication and where LeapXpert fits into it.

Gutzeit reveals how LeapXpert is redefining secure messaging for businesses, blending cutting-edge compliance solutions with the power of AI. Gutzeit pulls back the curtain on LeapXpert’s mission to make modern messaging applications enterprise-ready-without sacrificing compliance or security.

Discover how LeapXpert’s unique approach is empowering organizations to embrace platforms like WhatsApp and WeChat while meeting stringent regulatory requirements. Key highlights include:

LeapXpert’s strategy for integrating popular messaging apps into enterprise workflows-securely and compliantly.
The pivotal role of AI in driving communication intelligence and actionable insights.
How LeapXpert’s company culture fuels innovation and rapid response to customer needs.

UC Today's David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era Technology, to unpack what modern businesses are getting wrong—and right—about workplace transformation.

With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach and instead focus on smart, scalable changes that actually move the needle. If you're navigating hybrid work, ESG goals, or the AI wave, this conversation is packed with practical advice.

The future of the office isn’t about gimmicks or grand overhauls—it’s about thoughtful, human-centered transformation.

In this candid conversation, Robyn challenges traditional thinking and outlines New Era’s playbook for building smarter, more agile workplaces.

Why the “big bang” digital overhaul often fails — and how to replace it with a step-by-step, ROI-driven approach.
Three transformation pillars — infrastructure, operations, and experience — and how to start small in each.
How smart building tech and collaboration tools feed both ESG goals and employee experience.
AI isn’t a magic wand — learn how New Era helps clients like Indiana University use Co-Pilot to drive real business outcomes.

UC Today's David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company’s evolving cloud communications strategy.

Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that’s helping businesses modernize—without sacrificing the support they need. Whether you’re navigating on-prem migrations or exploring Teams integrations, this is the partner playbook you want to hear. TTx has spent decades helping businesses stay connected—and they’re not slowing down.

In this candid conversation, Aaron Clark shares how Intermedia’s white-label platform has become the backbone of Maven Cloud, TTx's branded UCaaS offering. Learn how their approach balances deep local support with enterprise-grade tech to unlock value for every customer.

Why white-labeling with Intermedia just works.
How Intermedia’s Teams integration crushes “Microsoft tax” and app overload.
Real strategies for migrating 20,000+ on-prem endpoints to modern cloud.

What’s next: contact center AI, intelligent analytics, and cross-platform visibility TTX’s model isn’t just about tech—it’s about delivering seamless customer experiences and maintaining healthy margins. If you're a service provider or MSP looking to scale cloud communications without losing your identity, this one’s for you.

Watch on YouTube.

On this episode of the UC Big News Show, host Kieran Devlin is joined by an expert-packed panel including Jon Arnold, Blair Pleasant, Craig Durr, Evan Kirstel, Mel Brue, and newcomer Derrick Kelly, Vice President of Solutions Enablement at AVI-SPL.

The panel tackles the shifting tides of the SaaS and UCaaS landscape in 2025, questioning whether we've hit a saturation point, and whether AI is living up to the immense hype, and what Microsoft's layoffs might mean for both the business's strategy and the future of the jobs market.

Is the SaaS market in decline, or just evolving? And is AI revolutionising the workplace - or just overpromising? In this wide-ranging and insightful discussion, industry leaders explore:
Why UCaaS growth is flattening, while CCaaS continues to outperform—and what that means for vendors like Zoom, Cisco, RingCentral, and NICE.
The growing backlash against SaaS sprawl and why CIOs are prioritising vendor consolidation and tighter spend controls.
A reality check on AI adoption: hype vs. genuine enterprise deployments, especially in smaller businesses and government.
Why successful AI integration demands strategy, guardrails, and realistic expectations—plus cautionary tales of botched implementations.
This candid debate shines a light on the challenges and opportunities facing unified communications and enterprise tech in 2025.
Watch the full video to hear how leaders like Blair Pleasant and Jon Arnold are advising clients on navigating the AI hype cycle.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

In this episode, host David Dungay sits down with Will Morey, Director of Channel at Gamma, to go behind the scenes of one of the UK’s most influential channel-first businesses.

From his personal journey to Gamma’s evolving product stack and growth into a FTSE-listed giant, Will unpacks the market’s biggest trends, challenges, and opportunities. If you're a channel partner navigating the future of UC, voice security, AI, and data-driven customer engagement, this one’s unmissable.

What happens when a channel veteran with 30 years in tech takes the reins at one of the UK’s most successful UC providers? You get vision, clarity, and unapologetic channel advocacy.

In this deep dive, Will shares Gamma’s roadmap for empowering partners, the evolution of UC, and why the channel is more vital than ever. With candid insight into AI, product evolution, and partner expectations, this conversation delivers actionable takeaways and plenty of food for thought.

From PBX to UC and beyond – How Gamma’s portfolio helps partners address every customer from 1 to 500+ users.
Channel-first by design – Why Gamma’s ecosystem, go-to-market strategy, and startup mentality still sets it apart.
AI, data, and CX – How Gamma is baking intelligence and analytics into everything, without falling into the “AI hype” trap.
Reseller relevance – Will’s bold prediction: in an AI-driven world, human-led channel expertise is more critical than ever.

In this episode of UC Today, host David Dungay sits down with Micah Singer, CEO of Kurmi Software, to unpack the ever-growing complexity of Unified Communications (UC) in the enterprise space. With 25 years in the industry and a track record of scaling telecom platforms, Micah shares his insights into why the future of UC isn’t just about innovation—it’s about managing the sprawl with smart, scalable software. If you're in IT, enterprise communications, or managing thousands of users, this is one you can’t afford to skip.

Enterprise UC used to be simple. Not anymore. Between cloud migration, hybrid work demands, and sprawling tool stacks, UC leaders are drowning in complexity. That’s where Kurmi comes in—and in this exclusive interview, CEO Micah Singer pulls back the curtain.

💡 Highlights from the conversation:

Kurmi’s mission to be the “glue” between IT systems and UC platforms—helping enterprises automate workflows at scale.

Why provisioning at enterprise scale (25,000+ users) needs more than spreadsheets—and where legacy tools fall short.

How security, onboarding, and cost control are driving demand for smarter UC estate management.

Micah’s take on AI: great for speeding up software development, but not quite ready to handle precision automation (yet).

Singer also offers a rare peek into Kurmi's roadmap, company culture, and the evolving role of service providers, VARs, and SIs in the enterprise tech stack.

In this insightful conversation, UC Today's Kristian McCann speaks with Meg Madison, SR VP and Chief Human Resources Officer at Shure, about the transformative power of human-centric design in modern AV technology.

Madison shares valuable perspectives on how prioritizing employee experience in collaboration tools can drive business success, particularly in today's evolving hybrid work environments. This discussion reveals why technology decisions should start with human needs rather than technical specifications.

Key discussion points:

The critical importance of high-quality audio and video in facilitating meaningful communication, especially in hybrid environments where clarity directly impacts participant engagement.
How artificial intelligence serves as an enabler rather than a replacement for human collaboration, taking over mundane tasks to enhance productivity and focus.
Why collaboration technology must integrate seamlessly with physical spaces to create intuitive, frictionless experiences that employees actually want to use.

In this insightful edition of UC Today, host David Dungay is joined by Jonathan McCormick, COO of Intermedia, for an in-depth conversation about Intermedia’s roadmap and its vision for the future of communications.

Jonathan shares his impressive career journey from help desk to COO, his passion for empowering partners, and why AI is reshaping business conversations. From legacy migrations to the intelligent cloud and generative AI, this is a session packed with practical insights and strategic perspectives for partners, SMBs, and UC leaders.

What’s driving Intermedia’s global growth and ongoing innovation? Join David and Jonathan as they dive into Intermedia’s mission, vision, and roadmap to reshape business communications.

Partner-First Model: Learn how Intermedia’s CORE, Advisor, and Co-op partner models offer flexibility and local customer support unlike any other UC provider.
AI-Powered Communications: Discover how AI is being embedded into Intermedia’s products to boost productivity, automate customer interactions, and transform the end-user experience
Moving Prem to Cloud: Jonathan discusses the vast untapped opportunity in helping businesses migrate from legacy systems to the cloud—and why this is still the #1 priority.
Culture + Innovation: Explore Intermedia’s award-winning service culture, global reach, and commitment to continuous improvement with partners and customers at the core.

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today.

Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical solutions for companies looking to recapture this valuable information.

Key Points:

Hidden Data Loss: Business-critical information exchanged on personal messaging apps is disappearing from corporate records, creating compliance risks and missed analytical opportunities
The Awareness Gap: Many organizations don't realize the extent of data they're losing or understand how to integrate messaging communications into their existing systems
AI-Ready Integration: Companies that successfully capture messaging data can leverage it for AI-powered insights, empowering sales teams and improving decision-making across the organization
Frictionless Solutions: Implementing effective messaging governance requires balancing compliance needs with user experience to ensure adoption without disrupting workflows

Watch to discover how your company can transform this data crisis into a competitive advantage.

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.

With U.S. laws like Kari’s Law, Ray Baum’s Act, and Alyssa’s Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado’s Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls.

Whether you’re in IT, compliance, or enterprise safety, this is a must-watch. How do enterprises ensure they’re not just compliant with complex 911 regulations but genuinely prepared to protect their people?

In this insightful panel discussion, Intrado’s experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite solutions work in tandem to solve both.

Key Takeaways:

Understanding Compliance: Learn how Intrado’s ERS supports federal laws like Kari’s Law and Ray Baum’s Act by ensuring accurate call routing and dispatchable location delivery—even for remote or mobile users
Beyond Compliance: Discover how Intrado’s Safety Suite goes further with features like silent panic buttons, emergency alerts, and integration with physical security systems
Adaptability Across Industries: See how Intrado’s solutions meet evolving state-level requirements—from K-12 schools to hospitality and retail sectors—without enterprises needing to adapt to each regulation individually
Future of Safety Tech: Gain insight into how Alyssa’s Law is shaping broader workplace safety policies across the U.S., and what it means for your organization

In this episode, UC Today host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market.

As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growth, tap into new verticals, and simplify voice deployments across Microsoft Teams and Zoom. If you're a UC channel partner looking to stay ahead, this is one conversation you don’t want to miss. What if you could turn Teams or Zoom into a seamless calling experience without complex integrations or added costs?

In this insightful video, Steve Forcum reveals how SIPPIO empowers channel partners with the tools, knowledge, and flexibility to do just that—while scaling faster and smarter.

Tapping into untapped UC potential – Why the unified communications market isn’t saturated, and how SIPPIO helps partners find “white space” opportunities with customers who already have platform licenses but no calling plan
A smarter go-to-market strategy – From vertical-specific campaigns to demand-gen kits, SIPPIO gives partners ready-made tools they can brand and deploy instantly
The SIPPIO Partner Exchange advantage – Learn how this marketplace expands reseller access to Operator Connect, shortens the sales cycle, and connects customers with the right partners based on location and specialization
Sales velocity meets e-commerce – Discover how the SIPPIO Store gives partners a customizable online storefront to accelerate quoting and streamline UC sales with automation

Watch on YouTube.

In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala.

Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC’s report showing Microsoft’s UC&C dominance and dissect what Avaya’s new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.

The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft’s vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya’s next-gen platform, this is a deep dive into the trends shaping tomorrow’s workplace.

Key discussion points:

Microsoft’s Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”
AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.
IDC’s UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.
Avaya’s Infinity platform sparks debate around innovation, integration, and the brand's next chapter.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

What's the future of Unified Communications? Join us for a deep dive with Michelle Paitich, Channel Chief at 8x8, as she shares her expert insights on the evolving UC landscape.

Susie Harrison, Head of Content, uncovers the key trends and technologies shaping the industry, including:

The growing importance of AI and AI orchestration
The continued demand for simplicity and integrated platforms
The rise of Omni-channel experiences
The critical role of trust, security, and compliance
The evolution of partner and operating models

Discover how 8x8 is innovating to meet these challenges and empower businesses to deliver exceptional customer experiences.

In this video, UC Today's David Dungay talks with John Tucker, VP of Product at Intermedia, about how Service Providers can enhance their Microsoft Teams offerings.

They explore the challenges of delivering a seamless Operator Connect experience, strategies for differentiating Teams services in a competitive market, and how to avoid the "commodity trap" by developing higher-value propositions.

In this episode of UC Today, host Kieran Devlin sits down with Randah McKinnie, VP of Product at Martello, to explore the hybrid collaboration challenges facing today’s organizations and how Martello’s Vantage DX solution is stepping in to solve them. With hybrid work here to stay, companies are increasingly relying on both Microsoft Teams and Zoom to stay connected. But what happens when things go wrong in these mission-critical environments? Randah shares how Martello is delivering much-needed clarity, control, and consistency for IT teams managing collaboration across platforms.

With 62% of organizations now using both Teams and Zoom, hybrid collaboration is becoming the norm—but it’s also introducing new headaches for IT departments. In this engaging interview, Martello’s Randah McKinnie walks us through the capabilities of Vantage DX, a powerful monitoring and diagnostics solution purpose-built for multi-platform collaboration environments.

Discover how Vantage DX empowers IT teams to:

Monitor Teams and Zoom from a single interface—no more juggling admin consoles or mismatched metrics.

Proactively troubleshoot with "x-ray vision" into your network, identifying issues before users are affected.

Streamline IT operations by reducing training complexity and consolidating toolsets.

Deliver exceptional digital experiences through custom alerts, deep diagnostics, and unified reporting.

Whether you're a service provider or an enterprise IT leader, this conversation is packed with insights to help you simplify support and enhance collaboration.

Next Steps:
📌 Find out more here: https://martellotech.com/products/van...
📞 Book a live demo with the Martello team to see the platform in action

Watch on YouTube.

UC Today Journalist Kristian McCann sat down with Josh Blalock, Chief Evangelist at Jabra to break down key insights from Comms VNext 2025.

In this exclusive interview, Josh Blalock revealed main themes of the conference, and key insights gained from it, including:

Industry discussions on AI's evolving capabilities on Microsoft Teams
The interest in governance strategies addressing security concerns in hybrid work environments
How attendees and hosts explored the intricacies on managing complex deployments

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

Watch on YouTube.

In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration—from Google’s jaw-dropping AI showcase from Google Next and Canva’s surprising push into productivity, to Microsoft Copilot’s evolution and the massive impact of U.S. tech tariffs. If you're in the UC space or simply trying to keep up with where work tech is headed, this is the must-watch conversation.

Our expert panel shares sharp insights, strong opinions, and some healthy skepticism on:

Google’s AI Overdrive

From turning the Wizard of Oz into a Sphere-worthy immersive experience to embedding Gemini into chat, Docs, and Sheets—Google's enterprise AI play is bold, but will it stick?

Canva’s Quiet Disruption

With new AI tools like MagicCharts and Canva Code, the design platform is now elbowing its way into the productivity suite arms race—complete with integrations into Teams and Slack.

Microsoft Copilot’s Vision

Screen-reading, task-completing, memory-enabled Copilot is here. Useful or creepy? Our panel weighs in on its bold new direction.

Tariff Turbulence

Logitech pulls back guidance, and vendors brace for pricing chaos as 100–150% tariffs loom. Will innovation and supply chains survive the hit?

Plus, hear about Enterprise Connect’s big move to Vegas, whether it’s still got its mojo, and which show is stealing its thunder.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

In this exclusive interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space.

As AI and platform migration collide with legacy infrastructure, Mark lays out what’s really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap. The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt?

In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.

Key topics include:

Why AI is becoming the new battleground—and legacy systems just won’t cut it
How Intermedia is helping service providers shift from CAPEX-heavy models to agile OPEX frameworks
What it really takes to compete with hyperscalers by building value-added, trusted services
How Intermedia empowers partners with go-to-market tools, white-labeled campaigns, and AI-powered solutions that are ready to launch

In this exclusive UC Today interview, David Dungay sits down with Mike Promotico, CEO of ProTelesis, to discuss the company’s game-changing partnership with Intermedia.

With a strong white-label strategy and a deep focus on Microsoft Teams integrations, ProTelesis is revolutionizing how businesses adopt cloud-based CX, AI-driven collaboration, and secure archiving. If you’re looking for insights into real-world Teams success stories, AI adoption, and the power of white-labeling—this is a must-watch!

Microsoft Teams is everywhere—but how do businesses fully capitalize on it without losing their customer relationships? ProTelesis and Intermedia have cracked the code by leveraging white-label solutions, seamless Teams integrations, and cost-saving AI-powered tools. In this episode, we discuss:

White-Labeling for Success: Why ProTelesis chose Intermedia to retain full control over customer relationships
Microsoft Teams Integrations: How their approach supports E3/E5 licenses, CRM platforms (Salesforce, ServiceNow, Zendesk), and custom vertical solutions
AI & Automation in Cloud Communication: The role of AI-powered tools in call recording, archiving, and contact center efficiency
Customer Retention & Expansion Strategies: How ProTelesis is keeping clients engaged while acquiring new ones through tech-driven solutions

In this exclusive interview, Rob Scott, Publisher, UC Today sits down with Garth Landers, Director of Global Product Marketing at Theta Lake, to break down the compliance challenges and opportunities for organizations using Zoom’s ecosystem—including Zoom Meetings, Zoom Phone, Workvivo, and AI-powered collaboration tools.

With AI-driven productivity tools like Zoom AI Companion rapidly transforming workplace communication, compliance leaders must adapt to ensure governance, security, and regulatory alignment.

Key discussion points:

The biggest compliance risks in Zoom’s ecosystem today
How AI-generated content (including AI Companion) impacts compliance
Workvivo’s compliance implications for social-style enterprise engagement
Real-world examples of how Theta Lake prevents compliance disasters
The regulatory crackdown on AI, digital communications, and what’s at stake
Red flags that should make every CIO, IT leader, and compliance officer rethink their Zoom governance strategy

Theta Lake is the compliance powerhouse behind Zoom’s Compliance Manager (ZCM), ensuring enterprises can fully embrace Zoom’s innovation while meeting the strictest security and regulatory requirements.

In this in-depth UC Today interview, host Kristian McCann sits down with Sam Sabet, Chief Technology Officer at Shure, to explore how Shure is innovating audio technology and shaping the future of communication solutions.

Discover how Shure's century-long expertise is driving technological advancements in audio, from professional sound systems to enterprise communication tools. If you're looking for expert insights into audio innovation and technology strategies, this conversation is a must-watch.

In this engaging discussion, Shure CTO Sam Sabet shares the company's remarkable journey, technological innovations, and market strategies that have defined its success over 100 years. From customer-centric design to AI-driven enhancements, this interview unpacks key industry trends and challenges in audio technology.

Key Topics Discussed:

Shure's 100-Year Legacy – How the company has transformed audio technology across industries.
Technology Innovation – Insights into Shure's approach to product development and user experience.
AI and Future Technologies – How artificial intelligence is shaping Shure's innovation strategy.
Hybrid Workspace Solutions – Addressing communication challenges in modern work environments.
Global Impact – Shure's presence and influence across 120 countries.

In this UC Today News Panel, David Dungay and Kieran Devlin are joined by a powerhouse lineup of experts to unpack the latest game-changing shifts in UC and CX. From AWS Chime shutting down to Avaya’s strategic pivot, the conversation gets deep into industry consolidation, AI’s growing influence, and the future of unified communications.

Join Blair Pleasant, Craig Durr, Evan Kirstel, Dominic Black, John Arnold, and Faye Bennett as they explore what these big moves mean for service providers, enterprises, and the UC market at large.

Main Description:

AWS Chime’s Demise & UC Consolidation

Is UC commoditization inevitable? With AWS Chime shutting down, following Verizon BlueJeans and Meta Workplace, what does this mean for Zoom, Teams, and Webex?

Avaya’s Controversial Contact Center Exit

Avaya is cutting support for contact centers with less than 200 seats—but is this a strategic refocus or another sign of decline? Our experts weigh in.

RingCentral’s AI Play & CX Evolution

With AI-powered receptionist services and a booming CX portfolio, is RingCentral leading the next wave of UC innovation?

MWC, Cavell Summit & Enterprise Connect: What to Expect

The biggest events in UC, CX, and telecom are around the corner. What will be the key trends and announcements shaping the industry in 2025?

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

In this exclusive UC Today interview, David Dungay sits down with Vivek Kar, Head of Employee Interaction Suite at Tata Communications, to explore the evolution of enterprise collaboration, AI’s game-changing role, and the future of global connectivity.

With 16 years of industry experience, Vivek has witnessed firsthand the rapid transformation from traditional telephony to AI-powered, cloud-first communication solutions. In this deep dive, he shares insights into Tata Communications’ global presence, innovative approach to UCaaS, and how enterprises can leverage AI to enhance collaboration while managing costs effectively.

If you’re looking for expert insights into the future of workplace collaboration, this is a must-watch!

The digital workplace is evolving fast, and Tata Communications is leading the way.

In this engaging conversation, Vivek Kar discusses how enterprises can maximize efficiency, reduce costs, and embrace AI-driven collaboration while ensuring global compliance and security.

Key Takeaways:

AI as the Future of Collaboration – How AI-driven tools like real-time translation, automated meeting summaries, and intelligent assistants are transforming communication.
The Power of a Unified Global Experience – Why multinational enterprises need consistent, seamless connectivity across regions.
Budget & Technology Balance – How Tata Communications helps businesses maximize ROI on digital transformation projects without overspending.
What’s Next? – The shift towards integrated CPaaS, UCaaS, and contact center solutions on a single pane of glass.

Tata Communications operates in over 190 countries, providing a one-stop-shop for global enterprise communication. Whether you’re an IT leader, a CIO, or a UC strategist, this discussion is packed with action...

Join UC Today's Kieran Devlin as he sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore the evolving landscape of cloud communications.

With enterprises shifting towards integrated communication platforms like Microsoft Teams and Zoom, resellers and service providers must adapt to stay competitive. This discussion uncovers the strategies and insights that can drive success in 2025 and beyond.

How can UC resellers and service providers thrive in an increasingly cloud-driven world? In this insightful conversation, Steve Forcum breaks down the industry’s biggest trends and what it means for the channel. Key discussion points:

Shifting Market Dynamics: How the industry is consolidating into major platforms like Teams and Zoom, and why resellers should focus on the down-market opportunity.
Cost Savings & Productivity Gains: How organizations leveraging Teams Phone or Zoom Phone can reduce TCO by nearly 40% while streamlining operations.
AI-Driven Innovation: The role of generative AI in enhancing cloud communication tools with features like automated call summaries and post-call coaching.
Operator Connect Marketplace: Challenges and opportunities for service providers looking to enter, and how automation is key to profitability.

Learn more about the benefits of migrating to Teams Phone or Zoom Phone for your business. Visit SIPPIO to discover how their technology simplifies UC integration.

In this engaging video interview, Susie Harrison, Head of Content, UC Today, sits down with Tyler Troutman, Global Strategic Market Development at Shure, to explore the critical role of flawless audio and security in Microsoft Teams Rooms. As hybrid meetings become the norm, ensuring audio equity is essential to maintaining engagement and inclusivity for all participants, whether they are in the room or joining remotely.

The discussion highlights Shure’s latest Microsoft Teams Room solution, designed to deliver high-quality, secure audio that meets the evolving demands of AI-driven collaboration. Troutman shares insights on how AI is reshaping the expectations for meeting audio, pushing the need for advanced noise management, voice clarity, and seamless integration with Teams.

IT decision-makers and teams are also top of mind in this conversation, as the duo delves into the key features that organizations require from Microsoft Teams Room kits. From security considerations to ease of deployment, the interview provides valuable takeaways for businesses looking to enhance their meeting environments.

Whether you're an IT leader, AV professional, or simply interested in the future of workplace communication, this session offers a compelling look at how innovative audio solutions are shaping the future of hybrid collaboration.

Watch on YouTube.

The Asia Pacific region is rapidly becoming a hotbed for cloud communications, and Cavell is finally bringing its prestigious summit to the region. In this exclusive interview, Rob Scott sits down with Trent Webby, Head of Asia Pacific at Cavell, to discuss the inaugural Cavell Summit Asia Pacific and why now is the perfect time to launch.

Why Attend?

Cavell’s renowned summits have been running successfully in Europe and North America for a decade, and now, after extensive research, they’re making their way to Sydney, Australia. Trent Webby shares the insights that led to this decision, what attendees can expect from the event, and why Asia Pacific is on the brink of a market boom in cloud communications.

Key discussion points include:

Why APAC is primed for growth in cloud comms, and what Cavell’s research uncovered.
An exclusive look at the event’s speaker lineup, including 8x8’s CEO Samuel Wilson and New Wave’s COO Mark Bunnell.
Who should attend – from telcos and MSPs to CCaaS and CPaaS providers.
The stunning Sydney Harbour venue and what makes this event unique.

If you’re looking to stay ahead in the APAC cloud communications space, this is the event to attend. Get insights from industry leaders, connect with key decision-makers, and enjoy a networking experience like no other.

Next Steps:

Register now via the Cavell website and secure your spot at this landmark event. Click through to their website and get your ticket.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

💡 AI is transforming the compliance industry – but how? In this deep-dive conversation, Smarsh CEO Kim Crawford Goodman and CallCabinet Founder Ryan Kahan explore the latest trends, market challenges, and how businesses can stay ahead in an increasingly complex regulatory landscape.

Topics covered in this discussion:

🔹 Why AI-powered compliance is more important than ever
🔹 The impact of rising regulatory scrutiny (over $4B in fines!)
🔹 How businesses can leverage voice analytics for better risk management
🔹 The future of AI, compliance, and the Smarsh-CallCabinet roadmap

📊 If you’re in finance, healthcare, legal, or any regulated industry, this conversation is a must-watch!

🔔 Subscribe to stay informed on the latest in AI, compliance, and business intelligence!

📌 Learn more about Smarsh: https://www.smarsh.com
📌Learn more about CallCabinet: https://www.callcabinet.com

UC Today's Kieran Devlin speaks to Mike Frayne, CEO of VOSS.

In this session, we discuss the following:

1) An introduction to Frayne and VOSS as a business
2) VOSS's portfolio, approach to market and customer base
3) The challenges impacting VOSS's customers and how VOSS's tech and expertise addresses them

In this episode of UC Today, host David Dungay is joined by Ian Reither, Co-Founder and COO of Telnyx, to discuss how Operator Connect is transforming global communications for multi-region businesses. As a connectivity provider with a strong focus on AI-first solutions and global compliance, Telnyx is setting the standard for seamless, scalable Microsoft Teams calling. If you’re navigating the complexities of multi-region operations or exploring the potential of Operator Connect, this is the conversation you can’t afford to miss.

Discover how Telnyx is tackling the biggest challenges of multi-regional communications with the power of Operator Connect and Microsoft Teams. In this engaging discussion, Ian Reither shares key insights into how Telnyx helps businesses scale globally while ensuring compliance and cost efficiency. Highlights include:

Simplifying Multi-Region Communication: Learn how Operator Connect consolidates communication needs under a single provider, streamlining operations across 61 countries.

Ensuring Call Quality & Reliability: Find out how Telnyx leverages a private MPLS network and 17 global data centres to deliver unmatched call quality, even in remote or bandwidth-constrained regions.

Navigating Compliance Complexities: Explore how Telnyx ensures GDPR-compliant voice services, local number portability, and adherence to regional telecom regulations.

Cost Efficiency Done Right: Discover how partnering with Telnyx allows enterprises to cut costs while benefiting from scalable and reliable communications.

Whether you’re struggling with fragmented systems, compliance headaches, or high costs, this video offers actionable advice for optimising your communication strategy.

Watch on YouTube.

In this UC Today special, host David Dungay and co-host Kieran Devlin bring together an all-star panel of industry experts, including Craig Durr, Melody Brew, Evan Kirstel, Urwin Lazar, Elka Popova, Zeus Kerravala, and Dominic Black.

With January just underway, this discussion dives into hot topics and news stories of the year (so far) like Gamma's strategic acquisition spree, the cost strategy behind AI features from the big vendors, and the evolving role of voice in unified communications. If you want to stay ahead of industry trends, this is a must-watch!

Get ready for a jam-packed episode where the UC Today panel unpacks the latest developments shaping the unified communications landscape. Here’s what’s in store:

How Gamma's acquisition of Starface is poised to reshape the German market, giving them a foothold in Europe’s under-penetrated cloud communications space.
AI Wars Heat Up: Google, Microsoft, and Zoom are battling it out over AI costs and adoption. The panel explores the strategies behind free AI features and their long-term implications for businesses.
The Rebirth of Voice: From AI assistants to multimodal communication, learn why voice technology is making a strong comeback in enterprise applications.
Governance and Regulation: Tackling data sovereignty, AI governance, and the complexities of rolling out AI globally.

With insights from top experts and fresh takes on pressing issues, this episode delivers actionable intelligence for service providers, enterprises, and anyone invested in the UC ecosystem.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

In this episode, David Dungay hosts Paul Holden, VP of EMEA at CallTower, and Jon Arnold, Principal at J Arnold and Associates, for a deep dive into the evolving landscape of channel partner business models.

With AI, cloud-to-cloud migrations, and vertical specialization taking center stage, this conversation offers actionable insights for partners looking to maximize their potential in 2025 and beyond. If you're a channel partner or tech enthusiast, this discussion is one you can’t afford to miss. Get ready for an insightful discussion on the future of unified communications and contact center solutions with industry experts Paul Holden and Jon Arnold.

Learn how CallTower is helping partners embrace new opportunities while staying vendor agnostic. Key takeaways include:

The Channel's Evolution: Explore how UCAS and CCAS migrations are driving innovation, with cloud-to-cloud transitions offering partners a chance to refine their portfolios
Demystifying AI: Understand practical use cases, from meeting summaries to customer service automation, and learn how partners can position AI as a tool for solving real business problems
The Power of Vertical Solutions: Discover how focusing on specific industries like hospitality, aviation, and manufacturing can differentiate offerings and combat commoditization
Security as a Priority: Learn why robust cybersecurity measures are critical as businesses handle more data than ever in their digital transformation journey

Packed with examples like seamless collaboration for private jet hire companies and optimizing hotel logistics, this episode is rich with actionable advice for channel partners ready to lead in a fast-evolving market.

UC Today's David Dungay speaks to Jeannie Arthur, MD, Dstny for Service Providers

In this session, we discuss the following:

An introduction to Dstny.
A deep dive into Dsnty's products and go-to-market and implementation strategies.

Migrating unified communications (UC) systems has long been a nightmare for enterprises — plagued by downtime, hidden costs, and legacy PBX complexities. But what if those challenges were a thing of the past? In this exclusive UC Today session, Rob Scott sits down with industry experts to introduce Teleport by Nuwave — the groundbreaking tool that redefines UC migrations for service providers and enterprises.

With insights from Mark Bunnell, COO at Nuwave, alongside Tom Arbuthnot, a Microsoft Teams expert, and Zeus Kerravala, a renowned industry analyst, this session dives deep into the transformative power of Teleport. Discover how this innovation eliminates the headaches of UC migrations and prepares businesses for a disruption-free future.

Key Discussion Points:

UC Migration Headaches: The panel dissects why migrations have historically been fraught with inefficiencies and hesitation, from legacy system complexities to soaring costs.
Teleport in Action: A deep dive into Teleport’s game-changing capabilities, featuring a live demo showcasing its automation and simplicity.
Industry Impact: How Teleport is poised to revolutionize sectors like healthcare, government, and enterprises still reliant on outdated PBX systems.
Expert Insights: Honest reactions from Tom Arbuthnot and Zeus Kerravala on why Teleport stands out as a transformative solution for customers and partners.

Ready to leave legacy headaches behind? Visit nuwave.com to explore Teleport or connect with Nuwave’s team for a personalized demo. Don’t forget to subscribe toUC Today for more industry insights and innovations!

UC Today's David Dungay hosts Aahad Khalid, UC & CC Product Lead, Vodafone Business UK, and Phil Doherty, AVP Sales Engineering for International Global Strategic Providers at RingCentral.

In this session, we cover:

The role of Telcos in UC and CC
The best performance gains from businesses using an integrated UC and CC platform
How to bring existing UC & CC services together or opt for an entirely new fully integrated provider

UC Today's Susie Harrison hosts Dominic McDonald, CEO, ULAP, to discuss the company's $1 Million Connectivity Pledge with ITU.

In this session, we cover:

The challenges faced by communities across ASEAN in achieving equitable access to digital communication
How ULAP adapts its global communication solutions to markets across ASEAN
The infrastructure challenges in deploying ULAP Voice across the region
Outcomes for local communities
ULAP's long term vision for the telecoms landscape

UC Today's Susie Harrison hosts Tonna Tang, UK and Ireland Manager at Yeastar, and Paul Taylor, COO at Voiceflex.

In this session we cover:

The state of the UC, SIP and VoIP market in the UK
How Yeastar and Voiceflex's partnership is bringing benefits to partners and resellers
Their plans for 2025

UC Today's Kieran Devlin speaks to Tim Jalland, Solution Manager at VOSS.

In this session, we discuss the following:

1) The challenges of a large multi-national organisation's cloud telephony
2) The goals of the project and how VOSS underwent the audit and Discovery process
3) The financial benefits the organisation enjoyed from their cloud transformation

UC Today's Susie Harrison hosts Jamie Wheeldon, Chief Architect at Symity, for a wide-ranging discussion on the exciting feature announcements that came out of Microsoft Ignite 2024 and what's next in Teams and beyond. In this session we cover:

Key highlights and announcements from Microsoft Ignite, and their impact on customers
What Microsoft is doing with "agents" as part of their Copilot AI ecosystem, and how that represents a shift in how organizations will leverage AI going forward
New AI-powered features coming to Microsoft Teams
How Microsoft Places analytics and insights are leading businesses to rethink and optimize their office and hybrid work strategies

As the year comes to a close, Rob Scott, joined by Tom Arbuthnot of Empowering.Cloud, and other renowned Microsoft Teams experts, explores the standout moments and innovations from 2024.

This lively discussion sheds light on the game-changing updates that enhanced Microsoft Teams' functionality, customer engagement tools, and AI-driven capabilities.

Here's what you'll discover:

Top Numbers & Stats: Insights into Microsoft Teams’ user base growth, including 20M Teams Phone users and 1M Teams Rooms milestones.
AI Innovations: Key features like Intelligent Recap and the upcoming Translator Agent poised to redefine how global teams collaborate.
Contact Center Expansion: The rise of Dynamics 365 Contact Center and its integration with Teams and Azure Communication Services.
Big Tech Upgrades: The seamless rollout of Teams 2.1, advancements in BYOD management, and the Microsoft Device Ecosystem Platform (MDEP).

Don’t miss the panelists’ predictions for 2025, including the anticipated impact of CoPilot, AI, and Teams Premium growth. Whether you're strategizing for hybrid work, streamlining your tech stack, or curious about the latest trends, this episode has something for everyone!

UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving.

In this session we cover:

how Kakapo's Vision 360 offer is tackling customer pain points following the loss of ECCR
the most popular or important call metrics, and how they are changing

UC Today's Susie Harrison hosts Olivier Fontana, Senior Business Development Manager at MAXHUB.

In this session, we cover:

how interactive flat panel technology is redefining collaboration in hybrid work and learning environments
how organizations can maximize the ROI of interactive flat panels in a rapidly evolving technology landscape
security and data privacy in interactive flat panel technology
the sustainability benefits of all-in-one technology

UC Today's Kieran Devlin speaks to Steve Forcum, Director of Marketing & Program Management at SIPPIO.

In this session, we discuss the following:

An introduction to SIPPIO as a market leader and brand
A deep dive into SIPPIO's products and go-to-market and implementation strategies
How SIPPIO addresses technology problem solving and innovation

Watch on YouTube.

In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Latest announcements from Microsoft Ignite
Avaya's latest round of layoffs
Zoom drops 'video' from its brand
Wildix CEO, Steve Osler, on Return to Work trend

Our panel features the following UC experts:

Craig Durr, Principal Analyst, Collab Collective
Melody Brue, Vice President & Principal Analyst, Moor Insights & Strategy
Zeus Kerravala, Principal Analyst, ZK Research
Blair Pleasant, President, COMMFusion

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

Watch on YouTube.

UC Today's David Dungay speaks to Mark Bunnell, COO at Nuwave.

In this session, we discuss the following:

The current migration landscape
Why some industries are lagging on their migration journey
How Teleport is bringing automation to the migration journey

For more information visit Nuwave.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

UC Today's Susie Harrison hosts Jeff Catz, Innovation Lead at Enreach.

In this session, we cover:

Why a mobile first approach is critical to the modern enterprise
How the Enreach mobile app MOBiiS 2.0 is delivering new AI-powered features and benefits
The adoption of the white-label app version
Enreach’s vision for the mobile app

Watch on YouTube.

In this episode of the AI News Show, hosts Rob Scott and Kevin Kieller dive into one of the most transformative topics of our time: the Fifth Industrial Revolution. Joined by Dan Sodergren, a leading technology futurist, TEDx speaker, and author, the trio unpacks how AI is reshaping the workplace, revolutionizing productivity, and reimagining our work-life balance. With insights from Microsoft's Ignite 2024 conference and real-world examples, this episode is a must-watch for anyone navigating the intersection of AI, technology, and the future of work.

In this episode, we explore:

The Rise of AI in the Workplace: How tools like Microsoft Copilot are being adopted across Fortune 500 companies and the challenges organizations face in implementing AI effectively.
The Importance of Emotional Intelligence: Dan explains why EQ is crucial for leaders and employees to harness AI’s full potential.
AI Agents and the Workforce Revolution: What the "agents of the future" mean for jobs, productivity, and the employee contract.
Work-Life Balance Reimagined: Dan's hopeful vision of how AI can free us from mundane tasks, creating more time for what truly matters.
Dan emphasizes that AI isn't just another tool—it’s a revolution that will redefine business, technology, and society.

Next Steps: Follow Dan Sodergren on LinkedIn or visit DanSodergren.com for more insights.

You can also read more here.

Stay connected with Rob Scott and Kevin Kieller for more expert interviews and updates on AI trends.

Connect with Rob Scott and Kevin Kieller on social media:

Rob Scott

LinkedIn
Twitter

Kevin Kieller

LinkedIn
Twitter

Explore Episode 10 of the AI Show here.

Stay ahead in the world of AI news! For the latest breaking updates, vendor announcements, cutting-edge innovations, and exclusive interviews with top industry experts in artificial intelligence visit AIToday.com now and never miss a beat in the fast-evolving AI landscape.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's David Dungay speaks to Dom Black, Principal Analyst from Cavell Group about Cavell's Enable event this December.

In this session, we discuss the following:

Enablement of voice services through major UC platforms
The Service Provider margin dilemma
AI enablement

For more information, visit Cavell's events page.

Thanks for watching. if you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

For more Unified Communications & Collaboration Tech News, visit https://www.uctoday.com/

UC Today's David Dungay hosts Sandhya Rao, Group Product Manager of Microsoft Teams Devices & Gauthier Renard, Group Product Manager, Barco.

In this session, we discuss the following:

Highlights from Ignite
Latest trends in BYOD for Microsoft Teams
How Barco and Microsoft are working together to create BYOD rooms

UC Today's David Dungay hosts Stave Daly, SVP Solutions, Global Digital Transformation, New Era Technology . In this session, we discuss the following:

1) The disconnect between the C-suite and the IT team when it comes to deploying AI
2) Measuring ROI on AI projects
3) Ensuring AI models are scalable and can be adapted for growth

For more information, visit https://www.neweratech.com

UCNEWS #AI #AIAdoption

Thanks for watching. if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.

For more Unified Communications & Collaboration Tech News, visit https://www.uctoday.com/

Rob Scott from UC Today speaks with Garth Landers, Director of Global Product Marketing at Theta Lake, to discuss one of the most critical issues in unified communications: how to unlock the full potential of Microsoft Teams without compromising on compliance.

As Teams becomes the main collaboration hub for organizations—handling everything from voice and video calls to chat, file sharing, and integrated applications—compliance becomes both essential and challenging. Theta Lake’s solutions empower UC Leaders to activate Teams' most popular features across the Microsoft 365 ecosystem, including SharePoint, OneDrive, and Purview, all while ensuring robust compliance and governance.

In this interview, Garth shares insights on how Theta Lake helps organizations enable Teams' capabilities without sacrificing compliance and data security. If you’re looking to strike the balance between compliance and productivity in your Teams environment, this conversation is for you!

Questions covered include:

Why has compliance in Microsoft Teams become a priority?
How do Theta Lake’s tools integrate seamlessly with Teams?
What Teams features are most vulnerable to compliance risks?
How does Theta Lake support recordkeeping and oversight?
How does Theta Lake help manage configuration drift?
How is data privacy secured in compliance processes? …and more!

Join Rob Scott and Kevin Kieller in this enlightening episode of the AI News Show, as they sit down with Adam Ball, Co-founder and Principal Solutions Architect at Cloud Revolution, to explore how businesses can overcome common obstacles in AI adoption and truly harness the power of artificial intelligence for transformative results. Drawing from real-world experiences and industry trends, Adam shares his expertise on navigating the evolving AI landscape and how organizations can strategically integrate AI to create long-term value.

Key Highlights:

The Future of AI in Business: Rob and Kevin dive into Adam’s perspective on AI’s growing role across diverse industries, from manufacturing to retail. They discuss the challenges of transitioning from AI experimentation to scalable, impactful solutions.
AI Implementation Challenges: Adam highlights the common obstacles businesses face when integrating AI into their operations, from data silos to organizational resistance. He shares actionable strategies for overcoming these barriers and aligning AI with business objectives for maximum impact.
Human-AI Collaboration: Adam discusses the importance of viewing AI as a partner rather than a replacement. He provides insights on how businesses can foster collaboration between human intelligence and AI to enhance decision-making and drive better outcomes.
AI’s Role in Innovation: Learn how AI can serve as a catalyst for innovation within teams, driving agility and competitiveness. Adam explains how to create a culture of experimentation and creativity where AI becomes a tool for unlocking new possibilities.

Adam also offers a glimpse into the future of AI, discussing the upcoming trends and developments that businesses should watch for in the coming years. This episode is filled with practical tips for organizations looking to unlock the true potential of AI and build a future-ready workforce.

Watch on YouTube.

In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including:

Zoom's new Companion 2.0
Latest updates from WebexOne
Co-Pilot Updates

Our panel features the following UC experts:

Craig Durr, Principal Analyst, Collab Collective
Melody Brue, Vice President & Principal & Principal Analyst, Moor Insights & Strategy
Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & Sullivan

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

UC Today's Susie Harrison hosts Mikkel Frederiksen, Senior Business Development Manager Nordic, MAXHUB.

In this session we explore:

Top tips for elevating a Microsoft Teams Room from a technology standpoint
Managing the technology set up in large rooms with a range of equipment
The benefits and challenges of using a cloud-based management platform for Teams Rooms technology sets
What's next for Microsoft Teams Rooms?

UC Today's Susie Harrison hosts Saif Ahmed, co-founder and CEO of SCB Global, a leading Microsoft partner and global Microsoft Teams Integrator.

In this episode, we consider:

What we can expect next in Microsoft Teams
How technology will continue to support a hybrid workforce
How technology can support frontline workers who are continually moving around the workspace
What's next for AI and Copilots in business communications

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn, and Facebook pages.

For more Customer Experience tech news, visit: https://www.uctoday.com

In this latest interview, we’re diving deep into the world of disruption with Dominic McDonald, CEO of ULAP.

Dominic takes us on a bold journey from "Kosovo to Kazakhstan," revealing the untapped potential in emerging markets that most UC providers have overlooked or avoided. ULAP isn’t playing by the same old rules—they’re rewriting them.

In this interview, Dominic breaks down ULAP’s game-changing approach to navigating the regulatory minefields of complex jurisdictions, turning these challenges into powerful opportunities that resonate with multinational enterprises. While other UC providers stick to safer territories, ULAP is thriving in the tough markets, saving clients millions in the process.

Infact, Dominic will share how ULAP helped one of their largest global customers save a whopping $1 million by completely rethinking their UC infrastructure. Join us as Dominic unpacks ULAP’s innovative strategies, their flexibility, and how they’re leading the charge in market disruption, setting themselves apart in an industry ripe for change.

Watch on YouTube.

Join Rob Scott and Kevin Kieller in this insightful episode of the AI News Show as they sit down with Elizabeth Bieniek, author of Cake on Tuesday and a trailblazer in tech innovation. They unpack why only a fraction of companies are truly harnessing AI’s power to generate substantial value, based on Boston Consulting Group’s latest eye-opening report.

Key Highlights:

BCG's AI Value Report: Rob and Kevin break down the report’s surprising stats, discussing why so many companies struggle with scaling AI and what’s needed to become a value-driven “AI engine.”
Innovation & Team Dynamics: Elizabeth emphasizes that innovation is accessible to everyone, demystifying the process of fostering creativity in both tech and non-tech roles.
AI as a Strategic Tool: Elizabeth’s unique take on leveraging AI as a brainstorming partner, not a replacement for human creativity, offers a fresh perspective on integrating AI into teams.
Decision-Making & Innovation: Drawing from her book, Cake on Tuesday, Elizabeth discusses how teams can avoid “flat squirrel” indecision, crucial for timely, impactful innovation.
Elizabeth concludes with insights on the future of AI and tech, highlighting the need for tools that organize and curate information—essential for managing today’s data deluge. Don’t miss this in-depth conversation for actionable strategies on driving real AI value and creating a resilient, innovative culture.

Next Steps:

Explore Boston Consulting Group’s full AI report for industry-specific insights.

Pick up Elizabeth’s book Cake on Tuesday for an in-depth look at innovation in action.

Follow Rob Scott and Kevin Kieller for more expert interviews and AI insights. Explore how AI is reshaping industries by visiting AI Today.

Connect with Rob Scott and Kevin Kieller on socials here:

Rob Scott

LinkedIn
Twitter

Kevin Kieller

LinkedIn
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Check out Episode 8 of the AI Show here.

Stay ahead in the world of AI news! For the latest breaking updates, vendor announcements, cutting-edge innovations, and exclusive interviews with top industry experts in artificial intelligence visit AIToday.com now and never miss a beat in the fast-evolving AI landscape.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Susie Harrison hosts Justin Powell, Channel Leader at Dialpad.

In this session, they cover:

The opportunities and threats of AI in the channel
How channel partners can upskill to incorporate AI into their solutions
How AI can protect or increase margins for channel partners
AI readiness levels across Europe

UC Today's Susie Harrison hosts William Rubio, Chief Revenue Officer at CallTower to discuss service outages.

In this session, we cover:

How infrastructure can be optimized to ensure seamless communication continuity for businesses during outages
Specific technologies or strategies that can be implemented to safeguard business operations from disruptions
Examples of successful maintenance

Watch on YouTube.

UC Today's Kieran Devlin speaks to Christelle Heikkilä, Founding Director at the consultancy Ethos Chain, former IT Director at Arsenal, former Head of IT Applications for Superdrug and an ex-pharmacist.

In this session, we discuss the following:

Christelle's remarkable career as an IT leader in pharmaceuticals, retail and football and why people are as important as technology in IT leadership
The unique challenges and success stories across football and retail
How recent cultural developments like hybrid work's normalisation and the rise of AI has impacted Christelle's work as a tech leader

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

UC Today's Susie Harrison hosts William Rubio, Chief Revenue Officer at CallTower to discuss Microsoft Copilot.

In this session, we cover:

Whether Copilot is in a hype cycle or delivering true benefits in use cases
The benefits and challenges of Copilot's use
What industries might benefit most
How to use Copilot securely and safely, and to collaborate across hybrid teams

UC Today's Susie Harrison hosts Eric Garnier, Head of Sales (Education & ProAV), AVer Europe.

In this session, we cover:

The challenges in the industry now and how to mitigate them
What's next for technology / AV in education
How AI is powering the next phase of AV

Watch on YouTube.

In this episode of The Latest Big UC News, hosts David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Disney Ditches Slack in favour of Microsoft Teams
Intermedia Snaps Up NEC' Univerge business
The latest from HP Imagine
Is X entering the UC Space?

Our panel features the following UC experts:

Jon Arnold, Principal Analyst, J Arnold & Associates
Graham Fruin, Senior Analyst, European Enterprise Communications and Collaboration, IDC
Craig Durr, Principal Analyst, Collab Collective
Melody Brue, Vice President & Principal Analyst, Moor Insights & Strategy

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

Watch on YouTube.

UC Today's Kieran Devlin speaks to Scott Hix, CEO and Founder of Avocor.

In this session, we discuss the following:

The origin of the acquisition
Plans for growth and market expansion moving forward
How the acquisition will impact new and existing Avocor customers

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our X and LinkedIn pages.

In this episode of the AI Show, Rob Scott and Kevin Kieller delve into the latest developments in the AI industry. Joining them is Gurdeep Singh Pall, President of AI Strategy at Qualtrix, who brings a wealth of experience from over 30 years at Microsoft, where he spearheaded innovations in AI, networking, and communication.

This episode uncovers how AI is rapidly evolving and what businesses need to do to stay ahead. This conversation explores:

The impact of AI on business models, from customer interactions to productivity tools
The rise of multimodal AI and what it means for enterprises adopting generative AI
The "chip wars" driving the AI hardware market, including Cerebrus' latest AI inference chip
How businesses should approach AI integration now to stay competitive—and why waiting is not an option

UC Today's Tom Wright hosts Kyle York from CallCabinet.

In this session, we discuss the following:

The biggest challenges organizations are grappling with when it comes to compliant call recording
The specific challenges of running multiple collaboration platforms
The impact AI is having on call analytics

UC Today's Susie Harrison hosts Garth Landers, Director of Global Product Marketing at Theta Lake.

In this video, we discuss topics including:

How the shift to cloud-based voice platforms has transformed how IT and/ or UC teams approach compliance
The primary compliance challenges organizations face when transitioning to cloud-based voice communications
How enterprises can ensure their voice communication practices meet current regulations and are future-proof
The role of AI and machine learning in enhancing the compliance and operational capabilities of UC systems

Anurag Dhingra discusses his new role, AI innovations, and Cisco's strategic vision with Dave Michels.

Join Dave Michels as he welcomes Anurag Dhingra, the newly appointed Senior Vice President and General Manager of Cisco Collaboration, for a dynamic conversation about the future of collaboration technology at Cisco. Anurag, a 25-year veteran of Cisco, has held multiple leadership roles, including CTO and CPO for Cisco's collaboration business. In this interview, he shares his insights on:

His New Role and Strategic Vision: Anurag discusses his transition to SVP and GM, emphasizing continuity in leadership and his focus on capturing emerging opportunities within Cisco’s collaboration portfolio.
AI as a Game-Changer: While AI is a buzzword, Anurag argues that we are only at the beginning of leveraging AI’s potential in business transformation, especially in customer experience.
Innovations in WebEx and Beyond: Anurag highlights Cisco’s commitment to driving innovation in the WebEx Suite, the integration of AI, and the growing importance of customer experience platforms like CPaaS.
Cisco's Evolving Collaboration Strategy: He also addresses the internal promotions within Cisco, the success of the Microsoft partnership, and how Cisco’s collaborative solutions are set to expand with new technologies like IoT and integrations with Splunk and Meraki.

This conversation offers a rare glimpse into the mind of a leader steering one of the world’s most significant collaboration platforms. Don’t miss Anurag’s vision on how Cisco plans to stay ahead in a rapidly evolving tech landscape.

Connect with Anurag Dhingra and Dave Michels on socials:

Anurag Dhingra

LinkedIn
X / Twitter

Dave Michels

LinkedIn
X / Twitter

Discover expert insights with Dave Michels, Principal Analyst at TalkingPointz and author of the TalkingPointz Insider report. Dive into a concise, in-depth analysis of enterprise communications. Choose from free or premium subscriptions at TalkingPointz.

Watch on YouTube.

In this episode of The Latest Big UC News, host David Dungay and Kieran Devlin welcomes some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Zoom CEO takes shots at vendors charging for AI features
Zoom Docs update
Slack and Box collaboration
Custom emojis from Microsoft Teams

Our panel features the following UC experts:

Irwin Lazar, President, Metrigy
Craig Durr, Principal Analyst, Collab Collective
Evan Kirstel, Social Media Strategist, BCStrategies
Zeus Kerravala, Principal Analyst, ZK Research
Melody Brue, Vice President & Principal Analyst Moor Insights & Strategy

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our LinkedIn Community Group.

UC Today's Kieran Devlin speaks to Dom McDonald, CEO of ULAP.

In this session, we discuss the following:

What ULAP is hearing from customers about AI in UC
Why ULAP omitting AI was a critical decision
Why compliance is so important for ULAP and its customers

UC Today's Susie Harrison hosts David Casem, Telnyx CEO, for a discussion around the future of UC.

In this video, we discuss:

Whether PSTN is still relevant
OC vs DR and Teams Phone
The role of channel partners in the evolving UC ecosystem

Watch on YouTube.

Exploring the Transformative Power of Microsoft Copilot with Softchoice's AI Expert, Craig McQueen.

Welcome back to our third episode of the AI Show!

In this episode of the AI News Show, hosts Rob Scott and Kevin Kieller dive into the latest headlines in AI before turning their attention to a special guest, Craig McQueen, Vice President for AI Solutions at Softchoice. Craig shares invaluable insights on how Microsoft Copilot can transform workplace productivity. Whether you're curious about the future of AI in business or looking to leverage Copilot for your team, this conversation offers practical advice and forward-thinking strategies.

Key discussion points include:

Copilot Assessments: Understanding your organization's readiness for Microsoft Copilot and how to start with targeted outcomes.
Overcoming Oversharing: How to avoid common security pitfalls when integrating AI tools like Copilot.
Training for Success: The critical role of process-based training in ensuring Copilot adoption and effectiveness.
Future of AI in the Workplace: Craig’s predictions on how AI will continue to reshape business operations over the next five years.

Connect with Craig McQueen on LinkedIn to explore how Softchoice can support your AI transformation journey. Watch more episodes of the AI News Show for the latest insights and expert interviews.

Connect with Rob Scott and Kevin Kieller on socials here:

Rob Scott

LinkedIn
Twitter

Kevin Kieller

LinkedIn
Twitter

Check out Episode 6 of the AI Show here.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our new LinkedIn Community Group.

UC Today's Kieran Devlin speaks to Rene Buhay, SVP of Sales and Marketing at AVer Europe.

In this session, we discuss the following:

The challenges schools and teachers are facing around classroom audio and ensuring all students can clearly hear
How AVer's Ampliwave solution addresses issues of classroom equity
Ampliwave's compatibility with assisted listening devices and PA systems

UC Today's Kieran Devlin speaks to John DeBaca, VP of Strategy & Business Development at Variphy.

In this session, we discuss the following:

The challenges organisations face in cloud migrations, including around visibility into their on-prem environments
How Variphy supports partners in their cloud migrations
How Variphy helps partners overcome the challenges of operating in a multi-vendor UC landscape

UC Today's David Dungay speaks to Benny Matityahu, VP, UC & Collaboration, AudioCodes and Gidi Adlersberg, Voca CIC Business Line Manager, AudioCodes.

In this session, we discuss the following:

Why are customers purchasing UCaaS and CCaaS together as part of a consolidated platform?
What are the big challenges around trying to buy UCaaS and CCaaS together?
What are the new opportunities and use cases for customers looking to bring UCaaS and CCaaS together in the Teams environment?

Watch on YouTube.

In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.

The panelists discuss a variety of hot topics in the UCaaS space, including:

Microsoft hits 3 million Teams premium users
Avaya's latest layoffs and new CEO
Crowdstrike outage and UC resiliency

Our panel features the following UC experts:

Jon Arnold, Principal Analyst, J Arnold & Associates
Irwin Lazar, President, Metrigy
Craig Durr, Principal Analyst, Collab Collective
Evan Kirstel, Social Media Strategist, BCStrategies
Zeus Kerravala, Principal Analyst, ZK Research
Maribel Lopez, Principal Analyst, Lopez Research
Graham Fruin, Senior Analyst, European Enterprise Communications and Collaboration, IDC

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our LinkedIn Community Group.

Watch on YouTube.

Mark Coxon, Director of Business Development for AVISPL, discusses the concept of experiential design and the importance of focusing on impact outcomes and workflows before technology and facilities. He emphasizes the need to create experiences that allow people to communicate and collaborate effectively.

Coxon shares examples of projects where he helped customers change their frame of thinking about their relationship with technology and design spaces that facilitate desired outcomes. He also highlights the importance of considering the emotional reactions and journey of employees and customers in designing experiences.

The conversation explores the idea of orchestrating the experience, creating moments of contrast, and the value of meeting equity. The conversation explores the idea of creating experiential meeting spaces that cater to specific use cases and workflows.

Mark Coxon emphasizes the importance of moving away from a one-size-fits-all approach and instead designing rooms that are purpose-built for different teams and their unique needs. He suggests that the industry should focus on solving the 5-10% edge cases where the impact can be seen and create spaces that enable better work.

The conversation also touches on the concept of psychological safety and the need for technology to continue evolving to provide new value and incentivize customers to update their spaces.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our LinkedIn Community Group.

UC Today's Susie Harrison hosts Mark Herbert from Dstny for Service Providers.

In this episode, we uncover:

Common challenges for providers looking to use Microsoft Teams calling
Why Teams calling is relatively underused
The opportunities Teams calling unlocks for providers and customers
Options outside of Teams

UC Today's Susie Harrison hosts Vic Bhagat, Principal, Alliances & Ecosystem, Q-SYS and Kyle Spiess, Principal Lead Product Manager of Microsoft Teams Rooms at Microsoft.

In this episode, we uncover:

What high-impact spaces are and trends / growth in their market
The key challenges and considerations in high-impact spaces
How those challenges can be mitigated with technologies like Q-SYS Vision Suite
Future features coming for Microsoft Teams Rooms

UC Today's Kieran Devlin speaks to Brandon Carl, EVP of Product Strategy at Smarsh, and Theo Hill, Senior Director of Product Management at Smarsh.

In this session, we discuss the following:

How Smarsh helps customers innovate while remaining compliant with AI
What compliance agility means for enterprises
What makes Smarsh's AI capabilities stand out

UC Today's Senior Content Editor Susie Harrison hosts Layne Hoo, CEO of Variphy, to discuss the transition from on-premise to cloud.

In this video, we cover:

The trends and challenges in on-premise vs. cloud
The signs that your enterprise is ready to migrate
Considerations in managing migration
How Variphy can help ease your migration journey

In this insightful UC Today video, Dave Michels of TalkingPointz sits down with Samuel Wilson, CEO of 8x8, to delve into the rapidly evolving landscape of unified communications (UC) and contact centers (CC).

With over seven years at 8x8 and a diverse background in finance, customer experience, and business strategy, Samuel provides a unique perspective on the industry's trends and future directions.

In this engaging conversation, Dave and Samuel discuss the critical developments in the unified communications and contact center space. With a year under his belt as the official CEO, Samuel shares his journey and insights into 8x8’s innovative strategies and market trends.

Unified Communications and Contact Centers Integration: Samuel highlights the natural convergence of UC and CC, emphasizing the efficiency and synergy of having a single provider for both services. He discusses 8x8’s decade-long presence in this integrated market and the addition of CPAS in 2019, predicting that more companies will follow this path.

The Future of Digital-Only Contact Centers: The conversation touches on the increasing importance of digital channels in contact centers. Samuel reveals 8x8's plans for a digital-only contact center offering and explains the significance of blended interactions, where agents can handle both voice and digital communications seamlessly.

Generative AI in CCaaS: Addressing the rise of AI, Samuel explains how 8x8 leverages generative AI from major players like OpenAI and Google to enhance transcription and analytics. He believes that integrating AI into their platform offers significant value without the need for separate AI vendors.

UC Today's Tom Wright hosts CallTower's William Rubio.

In this session, we discuss the following:

CallTower's evolving Operator Connect operation
How demand for Operator Connect is comparing to Direct Routing
How Operator Connect providers differentiate themselves

UC Today's Tom Wright hosts Mike Tolliver from Vyopta.

In this session, we discuss the following:

Why no-participation meeting rates are on the rise
How to keep the rate down
How user insights can drive productive meeting cultures

UC Today's Susie Harrison hosts James Arnold-Roberts, CEO at Voiceflex.

In this episode, we discuss:

Current trends and areas of growth in the tech market
What a 'techco' is
What makes a good techco
The drivers behind the shift from telco to techco, and how Voiceflex is helping its customers navigate this

UC Today host Rob Scott is joined by Co-Founder of enableUC, Kevin Kieller and Karuana Gatimu, Principal Manager for the Microsoft 365 Customer Advocacy Group at Microsoft.

Discussion points:

Essential considerations for AI implementation
Practical AI use cases and enterprise adoption
Leveraging AI for talent management
AI Minute: Distinguishing usage from adoption in AI implementations
Top tips for successful AI adoption from Karuana

In our latest episode, we are thrilled to have Karuana Gatimu joining us to share her invaluable insights on AI adoption and implementation in enterprises.

Karuana, with her extensive experience and passion for technology, discusses the essential strategies and best practices for successfully integrating AI within organizations.

She emphasizes the importance of grounding AI in business data through tools like the Microsoft Graph, fostering continuous learning and peer support, and addressing the human side of AI adoption to build trust and ensure meaningful, sustained usage.

Additionally, Karuana provides practical advice on how enterprises can navigate the complexities of AI governance, pilot new technologies effectively, and measure the real impact of AI on business outcomes.

UC Today host Rob Scott is joined by AI Expert and Co-Founder of enableUC, Kevin Kieller.

In this update, we talk through the most popular AI news headlines:

The history and advancement of AI assistants like Apple’s Siri, Amazon’s Alexa, and Google Assistant
The integration of Natural Language Processing (NLP) and machine learning in voice assistants
Expanding applications of voice assistants in smart devices, homes, cars, and enterprise solutions
The role of AI voice assistants in enhancing customer experience, productivity, and real-time translation in businesses
Speculation on Microsoft’s AI voice strategy: Will Copilot, Cortana, or Clippy lead the way?

UC Today's Tom Wright hosts Shaun Redfern from Symity.

In this session, we discuss the following:

How Microsoft has developed its security portfolio over the last few years
How Microsoft’s growing security portfolio has changed companies’ approach to their security stack
How is Symity developing its approach to cybersecurity?

UC Today's Kieran Devlin speaks to Ads Khan, Head of Service Delivery at Conversant.

In this session, we discuss the following:

The key challenges facing contact centres in 2024
What is Conversant's C360 solution and how can it empower customers?
C360's Contact Centre module and how its flexibility and depth supports contact centres

Welcome to our fourth episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation about voice avatars in 2024 and tackling fake artificial intelligence.

AI News Headlines:

Meta reevaluates labeling AI-generated posts on Instagram
Character.ai enables phone calls to AI avatars in multiple languages
The rise of voice notes and the new frontier for cyber criminals
Columbia University's DIVID tool detects AI-generated videos with 94% accuracy
NBC's use of AI-generated voice updates for the Olympics
The debate over AI training data and its implications for content creators

Watch on YouTube.

Welcome to Episode 3 of the Nuwave Campaign series!

In this episode, Rob Scott from UC Today News talks with Mark Bunnell, Chief Operating Officer of NUWAVE, and Chad Elford, Engineering Product Manager for Webex by Cisco.

This discussion is essential for carriers, operators, and service providers aiming to become Certified Cloud Connect Providers for Webex Calling.

Learn about the latest trends in Multi-UC and discover the opportunities available for partners right now. Don't miss out on this insightful conversation.

Key Discussion Points:

Latest Webex Calling Opportunities: Chad Elford outlines why now is the perfect time to adopt Webex Calling, emphasizing the Multi-UC trend and the advantages of Webex Go.
Getting Started as a Partner: Learn the steps to become a Cloud Connect Certified Calling Provider via NUWAVE's Enablement Partner program.
NUWAVE and Cisco Partnership: Understand the synergy between NUWAVE and Cisco, and why using an Enablement Partner like NUWAVE makes sense.
Comparing Propositions: Chad and Mark discuss the differences between working directly with Cisco and through NUWAVE, covering certification timeframes, costs, and commitments.
Additional Partner Benefits: Discover the broader advantages of partnering with Webex Calling and NUWAVE, including iPilot and Synthesis, beyond the initial onboarding process.

For more information, visit Nuwave.

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Watch on YouTube.

UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert.

In this session, we discuss the following:

The key challenges contact centres are facing in 2024 and how analytics can help address them
Practical use cases of how can be invaluable in contact centres
How data can provide visibility for improving productivity and creating cost efficiencies

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our LinkedIn Community Group.

Watch on YouTube.

In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

NICE entering the UCaaS space
The future of RingCentral's partnerships
Microsoft's ongoing anti-competitive case in Europe

Our panel features the following UC experts:

Melody Brue, Vice President & Principal Analyst Moor Insights & Strategy
Jon Arnold, Principal Analyst, J Arnold & Associates
Evan Kirstel, Social Media Strategist, BCStrategies
Zeus Kerravala, Principal Analyst, ZK Research
Blair Pleasant, President, COMMFusion

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our LinkedIn Community Group.

Dive into our July 2024 Microsoft Teams Show! Host Rob Scott teams up with special guest Tom Arbuthnot from Empowering.Cloud to unpack recent updates and announcements. Joined by a panel of seasoned Teams experts, find out what’s new in the Teams ecosystem.

In this update, we talk through the most popular Teams news headlines with this month’s special guests:

Graham Walsh, Product Specialist at Neat
Ryan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com

Microsoft Teams News

European Commission's Objections: Discussion on the European Commission's formal statement of objections to Microsoft regarding the bundling of Teams with Office 365/Microsoft 365.
Microsoft Teams Phone Intelligent Call Recap: Now generally available, part of Teams Premium or Microsoft 365 Copilot license.
Recording and Transcription Policies: New policies for recording and transcription including explicit consent requirements.
Copilot Sales Plugin: AI assistant for sales meetings and CRM integration.
Intelligent Translation of Chats: Automatic language translation in text chats.
Multi-tenant Enhancements: Improvements for organizations with multiple tenants.
Custom Backgrounds for Teams Rooms Panels: Consistent branding inside and outside meeting rooms, available with Teams Rooms Pro license.
SIP Interoperability: Enhanced interoperability with third-party services through Pexip.

Teams Events

Virtual Converge Partner Bootcamp (APAC): July 8th to July 10th, 9 PM to 1 AM PDT.
Teams Fireside Chat with Tracy Her: Date TBD, discussing Intune and Android devices.
Microsoft Teams Devices Ask Us Anything: July 15th and 16th.

Connect with Rob Scott and Tom Arbuthnot on socials here:

Rob Scott

LinkedIn
Twitter

Tom Arbuthnot

LinkedIn
Twitter

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our new LinkedIn Community Group.

UC Today's Kieran Devlin speaks to Jeyavelan Sabapathy, Global Head of Business Collaboration at Tata Communications.

In this session, we discuss the following:

1) The major regulatory challenges for Indian organisations and how Tata can support them
2) How Tata Communications GlobalRapide empowers organisations in India with its network of global UC & collaboration partners
3) What Makes Tata Communications a compelling local and global player

UC Today's Kieran Devlin speaks to Paul Taylor, Chief Commercial Officer at Voiceflex.

In this session, we discuss the following:

The key trends in the channel in 2024
What Voca actually is and why Voiceflex is excited to collaborate with the channel around it
How Voiceflex's roadmap aims to support the channel

UC Today's Kieran Devlin speaks to Mike Tolliver, Product Management Director at Vyopta.

In this session, we discuss the following:

The challenges facing hybrid work organisations
What makes hybrid work analytics such an untapped goldmine
How data insights can help maximize office space utilisation

Watch on YouTube.

Dave Michels Unpacks the AI Landscape in our latest roundup of TalkingPointz Insider news report.

In this insightful episode, UC Today's Rob Scott and Dave Michels dissect the key findings from the latest Talking Points Insider Report, covering a range of hot topics in the unified communications and collaboration space. They dive into the current obsession with AI, explore the impact of major industry events, and discuss significant vendor movements. Here's a closer look at what you'll learn:

AI's Triple Evolution: Dave outlines the three types of AI currently shaping the industry: legacy AI, generative AI, and the future of AI. Discover how companies like Amazon and Apple are navigating the transition from legacy systems to generative AI, and the challenges they face in the process.

Messaging Innovations and Sunsets: The discussion shifts to the recent shutdown of ICQ and the state of messaging interoperability. Dave highlights the challenges and opportunities of integrating diverse messaging platforms and the evolving landscape of communication technologies.

Project Starline and Google’s Hardware Partnerships: Get the latest on Google's Project Starline and its partnership with HP Poly. Learn how Google aims to revolutionize face-to-face meetings with advanced video communication technology.

Zoom’s Quantum Leap in Encryption: Zoom’s commitment to security is examined, focusing on their recent advancements in end-to-end encryption and the bold claim of being quantum-safe.

Microsoft’s Strategy Post-MetaSwitch Acquisition: The end of perpetual licensing models and Microsoft’s strategic moves following the MetaSwitch acquisition are discussed, shedding light on the future of service providers in the UC space.

Emerging AI in CX: Discover the rise of AI agents in customer experience, particularly in sales and marketing tasks, and how companies like Cognizant are leading the way.

Rob Scott

LinkedIn
X / Twitter

Dave Michels

LinkedIn
X / Twitter

Discover expert insights with Dave Michels, Principal Analyst at TalkingPointz and author of the TalkingPointz Insider report. Dive into a concise, in-depth analysis of enterprise communications. Choose from free or premium subscriptions at TalkingPointz.

UC Today's Kieran Devlin speaks to Garth Landers, Director of Global Product Marketing at Theta Lake.

In this session, we discuss the following:

What is Digital Communications Governance and why is it important in UC?
What are the major compliance challenges for UC in 2024?
What about the role of AI?

UC Today's Tom Wright hosts VOSS' Christopher Martini - Chief Vice President, Microsoft Strategy.

In this session, we discuss the following:

What are the main challenges that organizations face when managing and optimizing their UC stack?
How to prioritize competing needs across departments?
How does an organization measure the effectiveness and maturity of its UC stack?
What strategies could be employed to drive cultural adoption and maximize ROI?

From AI Outages to Ethical Concerns: A Deep Dive into the Latest AI News and Regulations

Welcome back to our third episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation with Dr. Scott Allendevaux, a leading expert in AI law and policy.

AI News Headlines:

OpenAI ChatGPT Outage: As reliance on AI grows, businesses must prepare for potential outages and productivity losses.

Zoom's AI Ambitions: Eric Yuan envisions AI clones in meetings. What are the implications for productivity and privacy?

Windows Recall Debate: Is it time for Microsoft to rethink its latest update?

Apple's AI and VR Innovations: Predictions ahead of the WWDC event, including a super-intelligent Siri and other potential reveals.

AI Minute with Kevin: Kevin debunks the term "hallucination" in the context of AI, clarifying common misconceptions.

Guest Speaker Slot: Introducing Dr. Scott Allendevaux, Practice Lead, Law and Policy at Allendevaux and Company. Dr. Scott joins Rob and Kevin to discuss the intersection of AI and the law.

In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Revolutionizing Team Collaboration with Copilot
Maximizing Product Sales to Reduce Churn Rate
Enhancing Mobile Work with Workvivo

Our panel features the following UC experts:

Craig Durr, Collab Collective
Jon Arnold, Principal Analyst, J Arnold & Associates
Dom Black, Head of Research, Cavell Group
Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & Sullivan
Melody Brue, Vice President & Principal Analyst, Moor Insights & Strategy

This conversation between our host Craig Durr and his guest, Aaron Roe from Deloitte covers a wide range of topics related to collaboration, workplace experience, and technology solutions.

Aaron shares insights into his role as a problem solver and the innovative solutions he has implemented at Deloitte. The conversation also delves into the importance of user adoption, the future of workplace technology, and the impact of virtual collaboration on office culture.

UC Today's Kieran Devlin speaks to Josh Burch, Senior Director of Product Management at Intrado.

In this session, we discuss the following:

The key challenges organizations face in securing the hybrid workplace
What E911 is and how it impacts organizations
The duty of care organizations possess that extends beyond regulatory requirements

Watch on YouTube.

UC Today's David Dungay speaks to William Rubio, CRO, CallTower and Dave Michels, Founder, TalkingPointz about the opportunity for MSPs to bill the future of voice services in Microsoft.

In this session, we discuss the following:

Supporting Operator Connect with billing
Taxation and porting across multiple geographies
Direct Routing vs Operator Connect

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our new LinkedIn Community Group.

Watch on YouTube.

In this session, Craig Durr Analyst and Collaboration Specialist spoke to David Dungay about the major themes of Infocomm.

This session includes:

How AI is impacting the meeting room space
Why multi-camera experiences are not just for high-end conference rooms
What Craig is expecting from Infocomm this year

For more information, visit Infocomm.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our new LinkedIn Community Group.

Join us as we dive deep into the latest TalkingPointz Insider Report with Dave Michels from TalkingPointz.

In this engaging conversation, Dave and UC Today's Rob Scott explore the most significant trends and predictions shaping the enterprise communications landscape. From the potential AI winter to the future of Microsoft Teams and the rise of AI schedulers, this episode covers it all.

TalkingPointz Insider Report: Dave provides an overview of the Insider Report, highlighting its relevance for industry insiders, vendors, consultants, and analysts.

AI Winter: Exploring the signs of an AI slowdown and what it means for the industry.

Microsoft Teams Milestones: Discussing the significance of Microsoft reaching over 1 million Teams Rooms and 20 million PSTN users.

AI Schedulers: The game-changing potential of AI in automating calendar management and improving productivity.

Customer Engagement Trends: Analyzing the impending consolidation in the CCaaS market and what it means for vendors and customers.

Industry Moves: NEC's exit from premises-based UC and Meta's retirement of Workplace, plus the rise of Google Vids as a productivity tool.

UC Today's Kieran Devlin speaks to Mike Wilkinson, Chief Product and Marketing Officer at Akixi.

In this session, we discuss the following:

What do we mean by hybrid in a CX context?
What are the benefits of hybrid solutions?
How do Akixi's CX solutions facilitate hybrid environments?

Watch on YouTube.

UC Today's David Dungay speaks to Peter Hansen, Economist, AVIXA.

In this session, we discuss the following:

How the pandemic drove spending and impacted future spend
How 'back to the office' trend is impacting AV spend
What to expect at Infocomm

For more information, visit https://www.infocommshow.org/

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Join us for another insightful exploration of artificial intelligence in today's world. In this episode, your hosts Rob Scott and Kevin Kieller dive into the latest AI news and discuss the implications of recent developments with a very special guest, Dr. Joseph Williams, ICT Sector Lead and Tech Policy Advisor to Governor Inslee.

What's on Today's Show?

AI News Review: We break down the most recent headlines including Apple's M4 chip making iPads AI-ready, a UK firm's record-breaking funding for autonomous vehicles, widespread corporate adoption of Microsoft's Copilot, and the buzz around Microsoft's new AI model.

AI Minute with Kevin: Kevin Kieller demystifies the term "LLMs" (Large Language Models). What are they and why should you care?

In-Depth Discussion: Dr. Joseph Williams shares his insights on AI security, privacy concerns, and the legal landscape affecting both individuals and corporations.

Like, Subscribe, and Share: If you find today’s discussion enlightening, don’t forget to like, subscribe, and share this video. Connect with us on socials (links below) and share your thoughts and questions.

Connect with Rob Scott and Kevin Kieller on socials here:

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UC Today host David Dungay is joined by Mark Bunnell, COO, Nuwave.

Following on from our Service Management theme this May we speak to Mark about the success factors in the Service Management space, including:

The current Service Management landscape
The role of AI and ML in Service Management
Selecting vendors in the Service Management space

For more information, visit Nuwave.

Dave Michels from TalkingPointz speaks with Michael Gold, CEO of Intermedia, to discuss the company's strategic moves and future ambitions.

Key discussion points include:

Michael Gold's Background and Role at Intermedia: Discussion about how Mike started with a company resembling Intermedia in 2008, leading up to his official position as CEO since 2015 after several strategic acquisitions and partnerships.

Intermedia's Recent Refinancing: Explanation of the refinancing process likened to refinancing a house, aimed at better financial terms and the strategic use of these funds for growth rather than acquisitions.

Financial Strategy and Profitability: Insights into Intermedia's financial health, profitability, and how it self-funds its growth through strong cash flow.

Partnership with NEC and Impact on Business: Exploration of the implications of NEC’s shift from premises-based systems to cloud solutions, and how this partnership benefits Intermedia.

Competitive Landscape and Standing Out: Discussion on how Intermedia differentiates itself in a market where traditional providers like Cisco and Microsoft are shifting strategies, focusing on how Intermedia offers robust, modern solutions for service providers.

Healthcare Vertical Focus: Michael details what sets Intermedia's healthcare offerings apart, including integration with major EMR systems and compliance with HIPAA, highlighting their strategic approach to vertical markets.

Future of UCaaS and CCaaS Offerings: Considerations on the future direction of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), emphasizing modernization and integration.

Tune in to uncover the strategic decisions behind Intermedia's success and their plans for leveraging technology to stay ahead in the competitive cloud communications landscape.

Discover expert insights with Dave Michels, principal analyst at TalkingPointz and author of the TalkingPointz Insider report. Dive into a concise, in-depth analysis of enterprise communications. Choose from free or premium subscriptions at TalkingPointz.

UC Today's David Dungay speaks to William Rubio, CRO, CallTower & Irwin Lazar, President, Metrigy.

In this session, we discuss the following:

The major porting challenges for businesses in 2024
Considerations for businesses spanning multiple geographies
Top tips for approaching porting in a mixed environment

Join us in this premier episode of our new AI Show, where we dive deep into the latest advancements and discussions surrounding artificial intelligence.

Hosted by Rob Scott and Kevin Kieller, this episode features an insightful discussion with Brent Kelly, principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team.

We cover top AI news, including significant partnerships, new tools, and industry insights on AI's impact on the job market.

AI Minute with Kevin Kieller: Demystifying "Grounding" In this segment of our AI show, host Kevin Kieller takes a minute to break down complex AI terminology for our viewers. This week, we focus on a crucial concept in artificial intelligence: "grounding."

Don’t miss our special segment with Brent Kelly discussing key takeaways from their Enterprise Connect session, risks associated with Generative AI in UCaaS solutions, and much more.

Whether you’re an AI enthusiast, a professional in the field, or just curious about the future of technology, this episode offers valuable insights and discussions that are not to be missed!

Featured Topics:

Microsoft and Coca-Cola’s AI Partnership: Explore the implications of their five-year strategic alliance
Pegasystems' GenAI Coach: A new tool that integrates AI with workflow automation
Amazon Q’s Release: Discover how Amazon’s new AI-powered assistant is transforming business and development practices
Google’s Take on AI and Employment: A critical look at the potential impact of AI on jobs

Connect with Rob Scott and Kevin Kieller on socials here:

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UC Today's Kieran Devlin speaks to Sharvari Nerurkar, VP of Product Management at LeapXpert.

In this session, we discuss the following:

The major challenges facing regulated industries in 2024
How LeapXpert's Teams solution supports customers in regulated industries
The importance in having different communication channels all in one place

UC Today's Tom Wright hosts Gamma's Mike Mills.

In this session, we discuss the following:

Gamma's acquisition of Coolwave
How the deal enables global expansion
What benefits service providers will see

UC Today's David Dungay hosts Mark Bunnell, COO of Nuwave.

In this session, we discuss the following:

The biggest challenges for partners selling cloud services
The role AI is playing in UCaaS migration
How partners and customers can assess ROI on their hybrid work investments

Watch on YouTube.

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

NEC's decision to exit the on-prem market
Intermedia raises $350 to double down on its cloud proposition
Microsoft launches Security Copilot

Our panel features the following UC experts:

Craig Durr, Senior Analyst, Futurum Group
Jon Arnold, Principal Analyst, J Arnold & Associates
Evan Kirstel, Social Media Strategist, BCStrategies
Blair Pleasant, President of COMMFusion

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

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In this second episode of our Multi-UC series in partnership with Nuwave, Rob Scott from UC Today talks to Mark Bunnell, COO of Nuwave, and Jim McGarry, Head of Global Distribution at Zoom.

This session is dedicated to unravelling the complexities of Multi-UC challenges within Zoom Phone environments and showcasing the synergistic partnership between Nuwave and Zoom. Our experts discuss the strategic integration of Zoom's capabilities across diverse UC platforms, providing invaluable insights into the operational efficiencies, migration simplifications, and administrative advancements this collaboration offers.

As businesses navigate the intricate landscape of Unified Communications, the alliance between Nuwave and Zoom emerges as a beacon of innovation, offering comprehensive solutions that enhance partner and customer experiences. This episode covers a range of pivotal topics, including Zoom's global license distribution, centralized phone management, and the unique administrative features developed to support Zoom's coexistence with other UC platforms.

Listeners will gain expert advice on streamlining operational processes, the benefits of migrating to Zoom Phone, and the expected ROI for partners leveraging the Nuwave and Zoom partnership.

Additionally, the episode highlights the significance of embracing Multi-UC environments and the strategic advantages of deploying Zoom alongside other UC platforms.

Don't miss this informative discussion on the future of Unified Communications and the transformative potential of the Nuwave and Zoom partnership.

UC Today's Kieran Devlin speaks to Harkirat Degun, Product Director at Resonate.

In this session, we discuss the following:

What do we mean by "Teams on steroids"?
How Resonate fulfils these benefits for customers across Teams Phone and collaboration spaces
Teams' potential applications beyond the platform

UC Today's Kieran Devlin speaks to Jon Arnold, Principal at J Arnold & Associates and AI expert.

In this session, we discuss the following:

How perception around AI has changed in the enterprise space over the past 18 months
The key trends shaping AI products and services today
Why vendors' AI strategies have evolved and AI predictions for 2024 and beyond

UC Today's David Dungay speaks to Scott Anderson, CMO, Intermedia.

In this session, we discuss the following:

Deciphering which suppliers are truly 'Channel First'
Evaluating how supplier services can impact your business
Why do partner programmes matter?
Differentiating through supplier marketing support

UC Today's Kieran Devlin speaks to Kade Herbert, Marketing Manager at CallTower, and Madison Doner, Partner Marketing Strategist for CallTower.

In this session, we discuss the following:

The state of AI in 2024 and its intersection with UCaaS and CCaaS
The key differences between Microsoft Copilot and Zoom and Webex AIs
How CallTower can support customers in choosing the best AI solution for them

Watch on YouTube.

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

The latest news from Enterprise Connect including
RingEX from RingCentral, Microsoft Teams Mobile, new devices launched, top AI picks from the panel
Microsoft finally decouples Office365 and Team globally
The big industry events coming up

Our panel features the following UC experts:

Craig Durr, Senior Analyst, Futurum Group
Jon Arnold, Principal Analyst, J Arnold & Associates
Evan Kirstel, Social Media Strategist, BCStrategies
Blair Pleasant, President of COMMFusion
Maribel Lopez, Principal Analyst, Lopez Research
Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & Sullivan

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

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UC Today's Kieran Devlin speaks to Karen Patalay, Lead Solutions Engineer Public Sector UK at RingCentral.

In this session, we discuss the following:

What exactly the PSTN switch-off entails
How businesses can prepare for the switch-off
The benefits of VoIP for businesses

Watch on YouTube.

UC Today's Tom Wright hosts industry analyst Jon Arnold and Intermedia's Valerie Berezuk.

In this session we discuss the following:

The biggest challenge for partners selling UCaaS
The role AI is playing in UCaaS migration
What more vendors can do to help partner's UCaaS efforts

To find out more visit: https://www.intermedia.co.uk/

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UC Today's Tom Wright hosts Gamma Marketing Director Andrea Herbert.

In this session, we discuss the following:

Gamma's new brand campaign
The company's new relationship-focused research
Gamma's new return on relationship calculator

In an enlightening conversation with Rob Scott from UC Today, Mahesh Ram, the visionary Head of AI Product Strategy at Zoom, dives deep into how Zoom is harnessing the power of artificial intelligence to redefine customer value and workplace efficiency.

This interview unveils Zoom's latest groundbreaking initiative, Zoom Workplace, a unified platform that synergizes Zoom's extensive product portfolio through AI integration. Mahesh shares insights on Zoom AI Companion's monumental success, now boasting over 500,000 active user accounts, showcasing its seamless operation across the entire Zoom ecosystem.

Zoom's commitment to innovation is further highlighted through a detailed exploration of its powerful AI capabilities. One of the standout revelations is the enhancement of Zoom Phone with advanced features aimed at boosting user productivity and enriching the employee experience. The 'Ask AI Companion' feature is introduced as a game-changer, designed to optimize daily preparations by intelligently leveraging data from recent interactions and conversations across Zoom Workplace's products.

This interview not only demonstrates Zoom's leadership in AI-driven unified communication solutions but also provides a glimpse into the future of collaborative technologies, where AI plays a pivotal role in transforming how we connect, communicate, and work in a digital-first world.

At Enterprise Connect 2024, Rob Scott from UC Today engaged in a discussion with Luis Fajardo, the Chief Information Officer at Life Extension, about their transition journey from on-premise systems to UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service).

Operating with two regional sites and two contact centers, supporting over 200 agents, Luis shared insights into the business value drivers for cloud migration. Despite the journey's challenges, including an initial deployment failure due to challenges with the implementation partner, this story is uplifting and packed with real-life experiences, valuable lessons learned, and essential tips for successfully migrating mission-critical communications.

Moreover, it delves into creating further opportunities for business differentiation and innovation through advanced technologies like AI. This discussion is highly recommended for its insightful reflections on overcoming obstacles and harnessing technology for business advancement.

In this exclusive interview, Rob Scott of UC Today dives deep into the heart of communication innovation with Peter Mahoney, Chief Marketing Officer at GoTo, during the pivotal Enterprise Connect 2024 event.

This year's conference is abuzz with discussions on AI's transformative role in the industry, spotlighting the synergistic blend of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Peter unveils GoTo's groundbreaking announcements that are set to redefine customer and business communications.

Discover GoTo's latest suite of AI-powered enhancements aimed at revolutionizing contact centers. Learn about the innovative real-time sentiment detection capabilities and GoPilot, a cutting-edge assistant designed to streamline call flows and answer configuration queries with ease. Peter also sheds light on GoTo's new translation features, crafted to empower agents in multilingual interactions, ensuring no language barrier can hinder customer service excellence.

The conversation shifts towards the velocity of innovation at GoTo, with Peter sharing insights into the mechanisms propelling GoTo's rapid advancements. As the discussion wraps up, focus is turned to GoTo's ambitious AI roadmap and the core objectives driving customer satisfaction and product evolution.

Join us for this enlightening dialogue on how GoTo is shaping the future of enterprise communication, blending technology and customer-centricity to navigate the ever-evolving landscape of digital interaction.

Whether you're a tech enthusiast, a business leader, or someone keen on the latest in AI and communication trends, this conversation offers invaluable perspectives on the nexus of technology, innovation, and strategic foresight in the realm of Unified Communications and Contact Centers.

Join Rob Scott of UC Today as he engages in an enlightening conversation with Steve Panton, the seasoned Enterprise Infrastructure and Operation Sr. Manager at Gannett, at the vibrant atmosphere of Enterprise Connect 2024.

In this insightful dialogue, Steve unfolds the narrative of Gannett's journey to adopting Microsoft Teams, shedding light on the critical phases of vendor evaluation, overcoming migration hurdles, and leveraging business-centric drivers to enhance user engagement and training. Delve into the transformative impact of cloud-based solutions and how Microsoft Copilot AI is paving the way for groundbreaking innovations.

Moreover, Steve provides an exclusive look into the pioneering efforts of Gannett Fleming's AI Innovation team, dedicated to refining technology integration across various business sectors. This discussion is not just about technological transition; it's a testament to strategic foresight, adaptive learning, and the relentless pursuit of excellence in the digital era.

Watch on YouTube.

UC Today's Kieran Devlin speaks to Wesley Budd, Strategic Partner Manager of Microsoft and MTR Vendors at Symity.

In this session, we discuss the following:

The state of Copilot in 2024
The key differences and benefits of Teams Premium and Copilot
How Symity supports organisations in choosing the best solution for them

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our new LinkedIn Community Group.

Watch on YouTube.

UC Today's Kieran Devlin speaks to Tonna Tang, Country Manager at Yeastar, and Roy Stephenson, VTech and Snom Brand Manager at Trust Distribution.

In this session, we discuss the following:

A market overview of communications in hotels
The key communications challenges facing hotels in 2024
How Yeastar's solutions support hotels' advanced communications needs

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Join our new LinkedIn Community Group.

At Enterprise Connect 2024, a significant announcement by Theta Lake, detailed by their Chief Product Officer Dan Nadir in conversation with Rob Scott from UC Today, brings to light the ever-evolving landscape of compliance in enterprise communications.

This discussion highlights Theta Lake's innovative approach towards integrating compliance support for whiteboards—a feature that reflects the company's commitment to securing unified communications, collaboration, and contact center environments.

The introduction of compliance support for whiteboards by Theta Lake addresses a critical need in the enterprise sphere. As organizations increasingly rely on digital collaboration tools, the integration of whiteboards into these platforms poses unique challenges for compliance. The ability to monitor, archive, and analyze the content shared on digital whiteboards is crucial for meeting regulatory requirements and safeguarding sensitive information.

Theta Lake’s solution exemplifies an innovative response to these challenges, emphasizing the importance of extending compliance frameworks to cover a broader spectrum of communication channels. Moreover, Dan Nadir's explanation of the new Zoom Compliance Manager, powered by Theta Lake, underscores the strategic partnership between Theta Lake and Zoom.

This collaboration represents a significant advancement in digital compliance governance (DCG), a concept that Nadir elaborates on during the interview. DCG is pivotal for organizations as it encompasses the policies, procedures, and technologies employed to ensure that digital communications adhere to regulatory standards and best practices.

The Zoom Compliance Manager, by leveraging Theta Lake’s technology, offers a comprehensive tool for managing compliance risks associated with video conferencing and digital communication, marking a critical step forward in the domain of enterprise communication compliance.

Dan Nadir’s insights into the application of Artificial Intelligence in enterprise communications further illuminate the path towards leveraging technology for compliance and security. His emphasis on the meticulous use of AI to maintain data compliance and security sheds light on the dual role of AI as both a facilitator of productivity and a guardian of compliance.

By advocating for a balanced approach that leverages AI's capabilities while ensuring data integrity and compliance, Nadir provides valuable guidance for enterprises navigating the complexities of modern communication technologies.

Theta Lake’s latest product announcements and the insights shared by Dan Nadir at Enterprise Connect 2024 offer a glimpse into the future of enterprise communications, where compliance and productivity go hand in hand. The company’s focus on extending compliance support to new channels, like whiteboards, and the development of tools like the Zoom Compliance Manager, reflect a broader industry trend towards more secure, compliant, and efficient communication platforms.

As enterprises grapple with the escalating demands of compliance in a digital age, Theta Lake’s innovations present a compelling blueprint for integrating compliance into the fabric of digital collaboration and communication.

Rob Scott from UC Today speaks with Alan Masarek, CEO of Avaya, at Enterprise Connect 2024 for an exclusive interview on the future of enterprise communication and collaboration.

Amidst the vibrant atmosphere of one of the industry's most anticipated events, they dive deep into Avaya and Zoom's new strategic partnership aimed at delivering unparalleled collaboration experiences. Discover how Avaya is integrating Zoom's AI-powered collaboration platform, Zoom Workplace, into its comprehensive Communication and Collaboration Suite. This bold move is designed to help enterprises around the globe reimagine teamwork and innovate without disruption. Learn about Avaya's strategy to align its Unified Communication portfolio with this vision, ensuring customers can enjoy exceptional employee experiences regardless of whether they're operating on-prem, in private cloud, or public cloud environments.

Moreover, Alan Masarek sheds light on the enhanced Avaya Experience Platform™, revealing how it aligns with the company's "Innovation Without Disruption" strategy to propel customer and employee experiences, thereby driving business growth. This interview is a must-watch for industry professionals seeking to understand how these technological advancements will redefine the landscape of enterprise communication and collaboration.

Don't miss out on the insights from this pivotal conversation that not only highlights the synergy between Avaya and Zoom but also illustrates how these leaders are paving the way for a future where collaboration knows no bounds.

Join Rob Scott from UC Today as he interviews Aruna Ravichandran, the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco, at Enterprise Connect 2024.

They discuss the following:

The challenges and opportunities of hybrid work
The importance of collaboration spaces and meeting rooms
How technology can help transform workplaces and workstyles

Aruna also introduces Cisco's new products, the Cisco Board Pro G2 and Webex AI Assistant, and shares insights on AI strategy and its impact on customer experiences. Don't miss this informative and engaging conversation!

UC Today's Tom Wright hosts Severine Hierso from RingCentral.

In this session, we discuss the following:

How virtual events have evolved
Best practices for virtual events
RingCentral's evolving platform

UC Today's Tom Wright hosts Michael McCloskey, CEO at Bright Pattern.

In this session, we discuss the following:

How regional service providers can compete with global players
The opportunities for service providers to combine UC and CC technology
Bright Pattern's innovative roadmap for 2024

UC Today's Kieran Devlin speaks to Gaurav Anand, Vice President, Global Alliance and Business Head, Hyperscalers Segment at Tata Communications.

In this session, we discuss the following:

Why interoperability is a significant 2024 trend
The importance of carefully selecting your partners
How Tata Communications' GlobalRapide platform supports partners - and benefits customers

In this interview, Rob Scott from UC Today speaks to Mark Bunnell, COO of Nuwave, about the current challenges UC partner organizations face in multi-UC Microsoft Teams environments and how to reduce complexity and power-up time to go live.

Discussion points include the following:

Insight into Nuwave's innovative strategies to streamline number management, migration tools, and unified management platforms
Exploration of how Nuwave is enabling UC partners to consolidate infrastructure, thus reducing total cost of ownership (TCO) and enhancing revenue generation
Discussion on the opportunities for partners to improve service management efficiency and scale up in the market
Highlighting the significance of these developments in 2024 for UC partners working with Microsoft Teams amongst other UC platforms, revealing the 'hockey stick' moments for UC consolidation and revenue growth

Join Rob Scott from UC Today News for an interview with Dom Black, Director of Research Services at Cavell Group, as we gear up for the eagerly anticipated Cavell Summit Europe 2024.

Taking place in the heart of London at Convene, 22 Bishopsgate, on 12 March 2024, this summit is the premier gathering for Service Providers and Telcos across Europe.

What's on the Agenda?

Discover everything you need to know about the Cavell Summit, the leading event tailored specifically for Service Providers & Telco's.

Market Insights: Dive into the current state of the market, exploring the pivotal role of AI, customer experience and contact center as a service (CX/CCaaS), and more on the integration of Microsoft Teams/Operator Connect.

Challenges & Opportunities: Unpack the significant challenges facing enterprises today and the opportunities for service providers, including international expansion, market consolidation, and the intricacies of mergers and acquisitions.

Special Session Highlight: Don't miss the crucial session on "What Comms Providers are Getting Wrong with Marketing," shedding light on common pitfalls and strategies for success.

Get Involved: Secure your ticket at Cavell Summit Live and be part of the conversation shaping the future of telecommunications.

If you're keen on staying ahead in the UC/CX service provider sector, this is an event you cannot afford to miss. We hope to see you at the Cavell Summit 2024!

Join our new LinkedIn Community Group.

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

The AI features launched by Cisco at Cisco Live Europe
RingCentral's latest earnings and their approach to growth
Zoom, Microsoft & Webex create Apple Vision Pro apps
Deutsche Bank's latest hybrid working policy change

Our panel features the following UC experts:

Zeus Kerravala, Principal Analyst, ZK Research
Craig Durr, Senior Analyst, Futurum Group
Maribel Lopez, Principal Analyst, Lopez Research
Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & Sullivan

UC Today's Kieran Devlin speaks to Dr. Scott Allendevaux, Practice Lead of Data Protection at Allendevaux, and Rebekah Allendevaux, who oversees Data Protection Implementation and Audit.

In this session, we discuss the following:

Why data protection is important in UC and what role AI can play
The challenges to data protection presented by AI
How AI might be an ally in data protection in UC

UC Today's David Dungay speaks to Andrew Elia, VP of East Region & Public Sector, AudioCodes & Zeus Kerravala, Founder of ZK Research.

In this session, we discuss the following:

The key trends in voice in 2024
The challenges organisations face during their digital transformation
The benefits of a single-platform solution in a UCaaS landscape

UC Today's Kieran Devlin speaks to Mark Sher, SVP of Product Marketing at Intermedia.

In this session, we discuss the following:

What challenges service providers face in 2024
How Intermedia's technology supports SPs
The importance of maintaining healthy customer relationships for SPs

UC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant, and Mark Bunnell, COO at Nuwave.

In this session, we discuss the following:

The key trends in voice in 2024
The challenges organisations face during their digital transformation
The benefits of a single-platform solution in a UCaaS landscape

In this video, Rob Scott from UC Today hosts Doug Jones, AVP of Product Management, AT&T who will delve into the evolving concept of a mobile-centric workplace, a model gaining traction in modern organizations.

There's a shift happening from conventional UCaaS solutions to mobile-first strategies - this is a must watch for business leaders navigating hybrid, front line and remote workforces.

Also joining today's discussion is Chris Pliska from Diamond Pet Foods who will share his real-world experience with the implementation of AT&T Cloud Voice with Webex Go, shedding light on the challenges and transformative outcomes this solution brought to his organization.

Watch on YouTube.

UC Today's Kieran Devlin speaks to Diana Florea, Director of Technical Solutions at Pure IP, and Lee Essex, Head of Business Development and Strategic Partnerships at Tango Networks.

In this session, we discuss the following:

The importance of mobility in implementing voice
How eSim and Tango Extend assist customers in boosting mobility
How eSim and Tango Extend practically supports frontline workers

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Copilot hits the SMB market - but should you buy it through an MSP?
Vonage appoints a new CEO - what does life look like under Ericsson?
The big events are back - what kinds of narratives are emerging in 2024?

Our panel features the following UC experts:

Zeus Kerravala, Principal Analyst, ZK Research
Craig Durr, Senior Analyst, Futurum Group
Evan Kirstel, Social Media Strategist, BCStrategies
Jon Arnold, Principal Analyst, J Arnold & Associates
Blair Pleasant, Principal Analyst, COMMfusion

UC Today's Kieran Devlin speaks to Dominic McDonald, CEO at ULAP.

In this session, we discuss the following:

The major UC and CX trends in emerging markets
How ULAP supports businesses in these markets in accessing advanced UC/CX technology
How ULAP assists these businesses in integrating AI and automation technology

UC Today's Kieran Devlin speaks to Jim McKenna, VP of Strategic Partnerships at Black Box, and Luiz Domingos, CTO at Mitel.

In this session, we discuss the following:

The key trends in the evolution of the modern workplace
The challenges businesses face in their transitions into the modern workplace
How businesses can achieve successful transformations into the new era of workplaces

Watch on YouTube.

UC Today's Kieran Devlin speaks to Paul Rowe, Senior Product Manager at Spectralink.

In this session, we discuss the following:

Trends in the mobility sector
Challenges businesses face in their digital transformation
How Spectralink Gateway supports businesses in their transformations

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Watch on YouTube.

UC Today's Kieran Devlin speaks to Andreas Hipp, Chairman and CEO at Cataleya.

In this session, we discuss the following:

The key challenges facing voice wholesalers ahead of 2024
How automation benefits wholesalers
How Cataleya's solutions benefit wholesalers in approaching resellers and channel partners

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Kieran Devlin speaks to Chloe Emm, Growth Director at Oak Innovation.

In this session, we discuss the following:

The compliance challenges finservs are facing going into 2024
What Oak's Clarity Go solution offers finservs
Is Teams' call recording insufficient for finservs?

Join Rob Scott from UC Today and Christopher Martini from VOSS in a compelling discussion about the evolution of Unified Communications (UC) in the hybrid work era.

They explore the transition of enterprise technology adoption from the lockdown period to the present day, focusing on the misalignments between past technology choices and the current needs of a hybrid workplace.

The conversation delves into the effectiveness of various UC technologies in supporting hybrid work, the role of employee experience in shaping UC strategies, and the lessons learned in adapting technology strategies to evolving work models.

They also discuss the impact of these technological changes on real estate and workspace design and predict the future of the digital workplace with considerations for data-rich platforms, security, AI, and cross-platform communications.

Christopher Martini provides insights on how VOSS can help enterprises capitalize on their technology investments and suggests New Year’s resolutions for CIOs.

Nuwave and Webex by Cisco have announced a strategic partnership to simplify the certification and onboarding process for Webex Calling via Cisco’s Enablement Provider Program.

Spearheaded by Mark Bunnell (COO, NUWAVE) and Adam Gent (Principal Product Manager, Cisco Webex), the collaboration seeks to address industry challenges such as implementation time and resource efficiency. A key focus of the partnership is Nuwave’s iPILOT platform, which facilitates a smooth transition from on-premise to cloud-based calling.

Key Takeaways:

Core Objectives: To streamline certification and onboarding for Webex Calling, enhancing value for carriers and operators
Industry Challenges: Aim to solve issues like time to market, resource efficiency, and deployment speed
iPILOT Unveiled: Unique platform to streamline Webex Calling enablement and enable seamless migration from on-premise to cloud calling
Webex Calling Value: Partners leveraging iPILOT gain advantages in certification and onboarding processes
Differentiation: The partnership stands out for its focus on empowering carriers and operators with efficient solutions
Security: Webex Calling aims to meet the increasing security needs of partners and customers
Next Steps: Resources and initial steps are available for partners keen on adopting iPILOT and Webex Calling

UC Today's Tom Wright hosts Johan Dalstrom from Dstny.

In this session, we discuss the following:

Why service providers must add mobility services to their portfolio
How Dstny is helping them do so
The most important mobility products and services in 2024

UC Today's Tom Wright hosts ULAP CEO Dominic McDonald.

In this session, we discuss the following:

ULAP’s 2023 growth
New partnerships with NICE, Simplify360 and CallCabinet
ULAP’s international expansion plans for 2024

UC Today's Kieran Devlin speaks to Christopher Sampson, Global Head of AWS Communication Services.

In this session, we discuss the following:

How AWS customers are approaching communications ahead of 2024
How AI and machine learning has changed that dynamic
What role data plays in AWS's customers' communications

UC Today's Kieran Devlin speaks to Dave Scott, Sr. Director Of Product Management at Veritas.

In this session, we discuss the following:

The privacy and compliance challenges facing organisations ahead of 2024
The best tools for compliance-oriented capture and transcription
Why organisations should do transcription before classification

Join Rob Scott from UC Today as he speaks with Mark Bunnell, Chief Operating Officer of Nuwave, in an insightful discussion about the burgeoning demand for Multi-UCaaS and mobility solutions in the Unified Communications industry.

This session is packed with industry insights, strategies, and expert viewpoints on the latest trends. We discuss the following:

Trend #1: Multi-Vendor UCaaS Integration - Why is the integration of multi-vendor UCaaS networks becoming a trend? Discover how Nuwave is tackling the challenges and opportunities this presents, and the innovative solutions they're bringing to the table
Trend #2: Rising Demand for Unified UCaaS and Mobility Solutions - With the growing need for unified UCaaS and mobility solutions, learn about Nuwave's strategies to improve user experiences across various UC platforms
Challenge: Managing Leading UCaaS Platforms - Teams, Webex, and Zoom are pivotal in the UCaaS space. We delve into the challenges end-users face with these platforms and how Nuwave is assisting in overcoming these hurdles
Solution/Key Differentiator: Nuwave's Role in Multi-UC Service Management - Nuwave is leading the charge in developing multi-UC service management solutions. Find out how this positions Nuwave within the industry
Partner Experience: Enhancing Partner Revenues and Operations - How is Nuwave aiding partners in increasing revenues, minimizing costs, and simplifying operations? Get insights into specific examples and strategies

Watch on YouTube.

UC Today's Kieran Devlin speaks to Nick Atkin, Head of Solution Architecture at Dubber.

In this session, we discuss the following:

The challenges of turning a complex concept like AI into a palatable product
Why productised AI can be accessible for any industry and organisation
Use cases for conversational intelligence AI in local government, retail and financial services

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Kieran Devlin speaks to Satish Upadhyaya, MVP, Microsoft 365 UC Architect at SOFTEL Communications.

In this session, we discuss the following:

What was the most eye-catching announcement at Ignite?
What has been the most prominent use of Copilot in the market so far?
Will Microsoft MESH bring VR into the mainstream for collaboration?

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

The latest from WebexOne and Ignite events
Zoom earnings analysis
The acquisition of Loom and the future of asynchronous communication
What is happening with OpenAI?!

Our panel features the following UC experts:

Zeus Kerravala, Principal Analyst, ZK Research
Craig Durr, Senior Analyst, Futurum Group
Evan Kirstel, Social Media Strategist, BCStrategies
Jon Arnold, Principal Analyst, J Arnold & Associates
Dom Black, Director of Research, Cavell Group

This interview with Dan Nadir, Chief Product Officer of Theta Lake details how MS Teams is different from other UCC platforms.

Teams sits as a hub, interface and control plane for an entire ecosystem of M365 applications, including SharePoint, OneDrive, and Viva Engage. In addition to leveraging these applications and more, Teams is omnipresent in the organization across voice, video and textual applications.

Because of its role, it's critical to ensure that Teams is fully deployed, utilized and used without restriction. Unfortunately, because of justified compliance concerns in regulated industries, organizations restrict functionality and sometimes even forgo Teams deployments entirely.

Hear from Dan in this video to learn more about how Theta Lake supports the whole spectrum of MS Teams use cases, in addition to underlying and related applications, and how firms can enjoy the benefits of unrestricted Teams usage, leading to end user, IT and compliance team productivity while minimizing compliance risk and data loss.

UC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant.

In this session, we discuss the following:

What challenges businesses face in their cloud migration
How CPaaS can assist in an organisation's cloud migration
How Continuant Connect supports voice solutions like Microsoft Teams Calling

Theta Lake’s Co-founder and CEO, Devin Redmond, joins UC Today's Rob Scott in this exclusive interview.

Devin shares insights from his daily interactions with customers who are blazing the trail on modern collaboration leveraging Microsoft Teams - to deliver happier end-users, and ultimately greater competitive advantage for their organization.

UC Today's David Dungay hosts Daniel Root, Head of Global Alliances, Barco.

In this session, we discuss the following:

Current challenges for the hybrid workplace
The importance of interoperability
Barco's approach to meeting switching and flexible solutions
Top trends for the next 12 months

UC Today's Kieran Devlin speaks to industry expert Dr. Scott Allendevaux, Practice Lead of Law and Policy at Allendevaux.

In this session, we discuss the following:

The key trends in digital growth and data protection
What bad actors are and what challenges they can present to businesses
What DPaaS is and how it protects businesses

Watch on YouTube.

UC Today's David Dungay speaks to industry expert Andrea Smith, Executive Director, New Era.

In this session, we discuss the following:

How has AI & machine learning advanced the use of virtual agents?
Recommendations for implementing AI into the VC/UC operations
How do you help organisations improve the virtual agent experience?

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

In a rapidly evolving corporate landscape, the concept of the workplace is undergoing a transformative shift. In this interview, Rob Scott from UC Today unravels the intricacies of this shift with Vic Bhagat, Principal, Alliances & Ecosystem, Q-SYS and Matt Taylor, Director, Product Marketing, Microsoft Teams, who are innovating collaboration with advanced features like spatial audio.

As we stand at the cusp of a new era, this video is a beacon of insight, guiding organizations to navigate the complexities of delivering elevated experiences in the modern workplace.

In this discussion, we delve deep into the heart of several pivotal topics. You can look forward to key takeaways, including:

Uncovering the current market trends steering the transition towards hybrid work environments and driving the demand for flexible spaces
Gaining a comprehensive understanding of the advanced features and functionality required in high-impact spaces
Exploring innovative features that enhance the meeting experience for all participants like Copilot from Microsoft

As we venture into this dialogue, we invite you to deepen your understanding and equip yourself with knowledge that could potentially revolutionize your organization's approach to workspace design and functionality.

To further fuel your journey, we encourage you to visit Beyond Boundaries to explore additional resources, including the insightful Frost & Sullivan white paper titled 'Discovering the High-Impact Space'. This resource offers a detailed exploration of the evolving market trends and the pivotal role of high-impact spaces in shaping the future of work.

You can also find a link to the Q-SYS virtual showcase for Microsoft Ignite. Find the link in the description or comments below, and step into the future with informed confidence. For more information please click here...

UC Today's Tom Wright hosts Patrick Watson from Cavell and Paul Rose from Spectralink.

In this session, we discuss the following:

Spectralink's new DECT range
Trends in the frontline worker space
How emerging technologies will impact frontline workers

James Slaney, Co-Founder and COO at Dubber, joins UC Today's Kieran Devlin.

The conversation includes the following topics:

The challenges and benefits of creating a productized version of AI
How productized AI helps with customer engagement
What the future holds for conversational AI

Jonathan Barouch, Founder and CEO at Local Measure, joins UC Today's Kieran Devlin.

The conversation includes the following topics:

The trends in CX and CCaaS ahead of 2024
Local Measure's partnership with AWS
Local Measure's dynamic Pinpoint and SES offerings

Watch on YouTube.

UC Today's Kieran Devlin hosts Dima Gutzeit, CEO and Founder at LeapXpert.

In this session we discuss the following:

What is a Single Professional Identity and how might it empower your business
How compliant is an SPI
How third-party compatible an SPI is, especially Microsoft Teams

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Watch on YouTube.

UC Today's Kieran Devlin speaks to Rene Buhay, Senior VP at AVer Europe, and Andrea Recupero, Director of EMEA Smart Collaboration at Lenovo.

In this session, we discuss the following:

What prompted AVer and Lenovo to partner on producing hybrid working solutions How Lenovo and AVer's partnership enhances the MTR experience How the partnership addresses the evolving needs of businesses in the hybrid working era

Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

In this exclusive interview, UC Today's Rob Scott sits down with Mark Bunnell, COO, Nuwave and Ryan Kahan, COO, CallCabinet to discuss their new partnership and what it means for their partners and customers.

Here are some of the key highlights from the discussion:

Strategic Objectives: Understand the driving forces behind this alliance and how it aims to meet customer and channel demands in an increasingly challenging service delivery environment
Unique Selling Propositions: Learn what sets this partnership apart in the crowded UC industry, from ease of deployment to a single pane of glass for all your communication needs
Enhanced Value Proposition: Discover how this collaboration will augment Nuwave's existing offerings, focusing on usability, enterprise features, and data security
Emerging Opportunities: Gain insights into the trends and opportunities that channel partners should be excited about in the evolving UC landscape
Connect with Nuwave and CallCabinet: Find out the best ways to get in touch for more information

UC Today's David Dungay hosts Simon Warren, Collaboration Architect, Resonate.

In this session, we discuss the following:

What are the key considerations when planning a MSFT Teams Room for enterprise-scale success?
What are the advantages/ disadvantages of going for a single vendor Microsoft Teams Rooms deployment?
Is creating a common experience across geographies an issue for businesses? If so, how can this be overcome?
Productivity is top of the agenda for business leaders... how can businesses optimize their MTR for efficiency and productivity?
How Simon sees MTRs evolving over the next 12-18 months and what are the major trends users should be looking out for?

UC Today's David Dungay hosts Alan Masarek, CEO of Avaya, at GITEX Global 2023.

In this session, we discuss the following:

Insights from financial year end
Why should enterprise customers choose Avaya right now?
Behind the 'Choose Your Journey' message

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

ALE launching its own UCaaS platform
ChatGPT launches an enterprise product
What Zoom's new AI Companion means for the market

Our panel features the following UC experts:

Zeus Kerravala, Principal Analyst, ZK Research
Craig Durr, Senior Analyst, Futurum Group
Blair Pleasant, Principal Analyst, COMMfusion

David Dungay talks to Madhusudhan Mysore, EVP Collaboration & Connected Solutions, Tata Communications about how Employee Experience has evolved over the last two years and how Tata Communications is tackling the space with JAMVEE and GlobalRapide.

UC Today's Kieran Devlin is joined by AVer's Senior VP of Sales and Marketing at AVer Europe, Rene Buhay, to discuss the three key "Ps" which distinguish AVer in the UC market: its portfolio, partners and people.

From its innovative camera solutions in healthcare to its every-room strategy in AV solutions, AVer has become a market leader which has earned its loyalty from its partners and customers.

UC Today's David Dungay hosts Mark Bunnell, COO, NUWAVE.

In this session, we discuss the following:

Where business leaders should focus when securing their Microsoft Apps
The dangers of 'Me Too' offerings and the importance of due diligence
The importance of road map features and delivery

UC Today's Tom Wright hosts Jeff Boggess, Director of Product Marketing, Avocor.

In this session, we discuss the following:

Avocor's new Ultrawide 21:9 Touch Display for Microsoft Teams Rooms
Back-to-office and hybrid work trends
What we can expect to see from Avocor over the coming months

Watch on YouTube

UC Today's David Dungay hosts Jennie Tietema, Principal Product Manager, AWS.

The conversation covers the following points:

How AI and ML can be used in communications channels
Can AI be helpful in cross-channel communication?
How to get started

If you're looking for more information on this topic visit Amazon Web Services.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Watch on YouTube

UC Today's Kieran Devlin is joined by John Zamora, Principal at Silicon Foundry.

In this session, they discuss how business and the innovation economy intersect and collaborate to discuss the current challenges around hybrid work facing businesses, the tools and cultures that can be developed to enable better hybrid working, and what the future holds for flexible workspaces.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Watch on YouTube

UC Today's Kieran Devlin explores Zoom's new swathe of privacy and security features with Robert Graham, Customer Security Assurance Lead in EMEA at Zoom.

The pair also discuss the broader environment of cybesecurity and its importance in the era of hybrid and remote working - and Zoom's strategy to offer the best (and most secure) service possible for its customers.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Rob Westwood, Director of Product, Video Collaboration Division at New Era Technology, joins UC Today's Kieran Devlin.

The conversation includes the following topics:

The major challenges facing Teams Rooms customers today
The holistic range of managed services and solutions New Era offers customers
How New Era prioritises the user experience

Watch on YouTube.

UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot.

In this update, we talk through the most popular Teams news headlines.

Microsoft Teams News

Microsoft Unbundles Teams in EU
Teams Essentials and Phone Discount Bundle Pricing - US and UK
Microsoft Teams Rooms on Windows 4.18
Teams Panels Update 3 - QR codes
Cloud Video Interop - down to two providers, Pexip and Cisco
Hotline phones for Teams
Algo IP devices for overhead paging, alerts and door entries are supported with Teams SIP Gateway
End of support for connecting to Skype for Business server in Microsoft Teams Rooms on Windows
Jamie Stark – Teams Fireside Chat September 2023 - 14th September 2023
Microsoft UC User group London at Cisco London Office - 19th September 2023

UCX Europe - UC EXPO 4-5th OCT

https://ucxevents.io/

Connect with Rob Scott and Tom Arbuthnot on socials here:

Rob Scott

LinkedIn
Twitter

Tom Arbuthnot

LinkedIn
Twitter

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's David Dungay hosts James Loffler, President of Loffler.

In this session, we discuss the following:

Loffler's journey to delivering Intermedia's cloud-based platform
Why brand retention is important to MSPs
Why working with Channel-focused vendors is a MUST for partners

UC Today's Tom Wright hosts Theta Lake's Garth Landers.

In this session, we discuss the following:

The biggest compliance challenges organisations face
Why even companies with compliance awareness have gaps
How Theta Lake can help

In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Verizon dropping BlueJeans
Zoom Phone hits $0.5bn
WhatsApp develops business features
Did we get back to the office right?

Our panel features the following UC experts:

Zeus Kerravala, Principal Analyst, ZK Research
Craig Durr, Senior Analyst, Futurum Group
Evan Kirstel, Social Media Strategist, BCStrategies
Jon Arnold, Principal Analyst, J Arnold & Associates
Irwin Lazar, Principle Analyst, Metrigy

UC Today's David Dungay hosts Peter Johnson, President, BSB Communications and partner of Intermedia.

The conversation covers the following points:

Why BSB looked beyond their current Mitel partnership to Intermedia
What makes a successful UCaaS migration
Why is customer ownership important to BSB and the customer base?
Is there a danger too much of the channel is handing customer ownership over to vendors?

UC Today's David Dungay talks to Hari Asok, Senior Director of Product Management, Smarsh & Shaun Hurst, Principal Regulatory Advisor, Smarsh about the compliance environment in the financial sector with the proliferation of AI tools.

UC Today's Tom Wright hosts Udo Kerger from Spectralink.

In this session, we discuss the following:

How to integrate existing UC environments with Teams
How a company should approach their device strategy
How Spectralink helped Aquatherm with its migration

In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

The latest round of layoffs at Cisco
Microsoft Inspire news
The proposed Copilot pricing RingCentral's expansion plans in India

Our panel features the following UC experts:

Evan Kirstel, Social Media Strategist, BCStrategies
Zeus Kerravala, Principal Analyst, ZK Research
Blair Pleasant, Principal Analyst, COMMfusion

UC Today's David Dungay hosts Marcel McCann, CTO, Solgari & Paul Marshall, Strategic Partner Manager, AudioCodes.

In this session we discuss the following:

How flexibility and scalability have been key value drivers of the Solgari proposition
What are execs concerned about when it comes to making CX work within the Microsoft ecosystem?
How are AudioCodes and Solgari bringing differentiation to market around Teams?

Watch on YouTube.

UC Today's Tom Wright hosts Shaun Hurst Principle Regulator Advisor at Smarsh.

In this session we discuss the following:

Why generative AI has taken off
The security and data protection implications
How organisations can get started

To find out more visit smarsh.com.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Tom Wright hosts Dstny's Mark Herbert.

In this session, we discuss the following:

Biggest challenges to service providers leveraging Teams
Dstny's portfolio of Teams voice products for service providers
How future innovation is set to unfold

David Dungay talks to Geoffrey Bloss, CEO of BCM One about his latest acquisition of PureIP.

They discuss why the acquisition complements the current portfolio and what it means for customers and partners going forwards.

For more information on how BCM One can impact your business, please visit: https://www.bcmone.com/

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Tom Wright hosts Soprano Design's Matt Rawbone.

In this session, we discuss the following:

How omnichannel can solve common customer experience challenges
How omnichannel can improve fraud prevention
Top use cases for omnichannel technology

UC Today's Tom Wright hosts Cataleya CEO Andreas Hipp.

In this session, we discuss:

What's happening in Bangladesh from a technology infrastructure perspective?
Cataleya's role in Bangladesh's comms scene
The products and services that Cataleya are going to market with in Bangladesh
Insight into how Cataleya's plans may develop over the coming months

In this interview, Rob Scott from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE and Todd Surdey, Head of Global Channels & Business Development at Zoom.

Together, they explore Zoom's Distributor Program for Partners and how NUWAVE is streamlining the experience for partners who are looking to fully leverage the Zoom Phone and Bring Your Own Carrier offerings.

Discussion points include:

What is the Zoom Partner Opportunity and why is it currently in high demand?
How can partners profit from using Zoom's platform?
As a key partner of Zoom, what benefits does NUWAVE offer to other partners?
What type of partners would find Zoom's Distributor Program most beneficial?
NUWAVE's solution explained - features and partner benefits

UC Today's Tom Wright hosts Coolpo's Director of Product Strategy, Girlen Milleza.

In this session, we discuss the following:

The challenges of building hybrid work models
The devices Coolpo sees the most demand for
How AI can improve productivity and user experience

UC Today's David Dungay talks to Tim Jalland, Solution Director for VOSS Solutions & Kevin Kieller, Lead Analyst, enableUC about how customers should pay more attention to the management of Microsoft Teams.

They discuss why Teams management is more important than migration and how VOSS can help companies on-board new staff, track user adoption, usage and experience.

UC Today's Tom Wright hosts CallCabinet's Craig du Plessis.

In this session, we discuss the following:

Why conversation analytics is essential for enterprise
How conversation analytics help manage CX metrics
The ways conversation analytics can reduce customer churn

UC Today's Tom Wright hosts Theta Lake's Devin Redmond.

In this session, we discuss the following:

Why organisations have turned off UC tools to try and stay compliant
The negative effects of not getting full RoI on UC investments
How hybrid work impacts compliance

UC Today's David Dungay hosts Anand Viswanathan, AVP & Global Head - CCaaS, Tata Communications.

In this session, we discuss the following:

The big customer challenges for businesses trying to implement a CCaaS strategy
Is CCaaS the answer to great CX?
Why should customers want a simplified experience when it comes to CCaaS?

Rob Scott talks to former Zoom Chief Product Officer Oded Gal about the top uses for Generative AI and platforms like ChatGPT and Google Bard in enterprise communications.

They discuss personal assistants, enhanced meeting experiences and workflow automation. Oded offers viewers expert insight into the future of work and hybrid workplace communication and collaboration.

Watch on YouTube.

UC Today's Tom Wright hosts Kyle from Variphy.

In this session we discuss the following:

How organisations benefit from call analytics
Key features of Variphy's Zoom and Cisco analytics
What's coming down the line from Variphy

To find out more visit Variphy.

Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Watch on YouTube.

UC Today's David Dungay hosts Chris Blagg, COO & Co-Founder, Fuse 2.

In this session we discuss the following:

Has the last three years changed the way/ pace in which companies are willing to move to cloud technology?
How Is Fuse 2 differentiating when it comes to cloud migrations?
Where are the opportunities for channel to get the most out of this period?
Top tips to help them get their hybrid offering right?

To find out more visit Fuse2.

Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Craig Durr, Senior Analyst, Wainhouse & Max Makeev, Co-Founder, Owl Labs join David Dungay, Editor in Chief, UC Today for this latest interview.

Key talking points include:

The MOST critical technology components needed to create a hybrid meeting room today
The impact of AI on the meeting room space
How to create great hybrid meeting rooms

UC Today's David Dungay hosts Andy Macqueen, EMEA Business Development Director, Spectralink & Evan Kirstel, B2B Social Influencer, BC Strategies.

In this session we discuss the following:

Why do UCaaS solutions make a difference when connecting deskless with the rest of the business?
How can IT teams effectively manage their distributed workforce in a hybrid environment?
Where can partners add tangible value to companies with a distributed workforce?

In this episode of The Latest Big News, hosts Rob Scott and David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Zoom's latest financials, including Zoom Phone growth
Avaya's emergence from Chapter 11
Lifesize enters bankruptcy proceedings
Microsoft Executive pushes back on return to the office policy
Which communications channel would you drop? - survey results

Our panel features the following UC experts:

Evan Kirstel, Social Media Strategist, BCStrategies
Zeus Kerravala, Principal Analyst, ZK Research
Dom Black, Head of Research, Cavell Group
Irwin Lazar, President, Metrigy

Following a successful second annual event in Manchester, Rob Scott from UC Today speaks to Tanya Cooper, Commercial Director & Head of UCX at Imago Techmedia about their recent event highlights.

Upcoming UCX Events:

UCX USA - Austin, Texas, September 13-14, 2023
UC EXPO Europe - London, UK, October 4-5, 2023

UC Today's David Dungay hosts Chloe Emm, Growth Director at Oak Innovation.

In this session, we discuss the following:

What are the big challenges facing businesses looking to implement Teams Call Recording right now?
Why is certification so important for a Teams call recording solution?
Which industries are you seeing the biggest opportunities for partners to bring call recording solutions in Teams to and why?
How does Oak’s approach to call recording bring flexibility to customers?

Rob Scott from UC Today news is joined by Jason Moss, VP of Corporate Development and Alliances, Q-SYS and Shannon MacKay, General Manager, WW Smart Collaboration Business Group, Lenovo.

Q-SYS has partnered with Lenovo to offer bundled room compute solutions with Q-SYS audio, video, and control. This collaboration aims to expand the reach of both companies in the UC market by providing a complete offering for customers looking to deploy high-impact spaces. The partnership aims to tap into the rising demand for high-impact spaces in the collaboration market.

The collaboration will be available through Q-SYS channels and partners, providing customers with a top-to-bottom offering that makes it easier to adopt and deploy dynamic and scalable meeting spaces for a smarter collaboration experience. “The high-impact space market is driving the collaboration space and we foresee the market rising to 11.3 million spaces by 2025 with the potential for nearly $140 billion in revenue,” concludes Rob Arnold, Industry Director, Information & Communications Technology, Frost & Sullivan.

“The vast opportunity makes this a very unique partnership to provide customers a top to bottom offering that makes it easier to adopt and deploy dynamic and scalable meeting spaces that deliver an elevated user experience.”

UC Today's Tom Wright hosts Dstny Automate's Mark Herbert and Ribbon's Greg Zweig.

In this session, we discuss the following:

The UCaaS voice integration platform developed in partnership with Dstny Automate and Ribbon
Why Dstny Automate and Ribbon have partnered
How the platform helps Service Providers address the rising need of BYOC

UC Today's Tom Wright hosts Tim Jalland, IT Consultant and Solution Manager, VOSS and Jamie Litherland, Chief Operating Officer, VOSS.

In this session, we discuss the biggest challenges associated with cloud migration and how to overcome them.

In this interview, Rob Scott from UC Today speaks to Mark Bunnell, COO, Nuwave about how SYNTHESIS is powering big wins for carriers offering services into UC platforms like Microsoft Teams and Zoom.

They discuss:

Why adding voice into Microsoft Teams and Zoom continues to be a top priority for carriers
How SYNTHESIS helps carriers save money
Why fast enablement is playing a big factor in a carrier's decision to choose SYNTHESIS
The key signals carriers should be looking for in their business

UC Today's Tom Wright hosts Erin Romeo, VP of Global Alliances, AudioCodes.

In this session, we discuss the following:

How Teams might fit into Microsoft's wider vision for the hybrid workplace
Has the hybrid workplace replaced the idea of the digital workplace?
Most organisations have invested in technology for voice, so should they run Teams in parallel with that technology, or is it better to integrate the legacy communications infrastructure with a cloud platform like Teams?

UC Today's David Dungay hosts Mark Bunnell, Chief Operating Officer, Nuwave.

In this session, we discuss the following:

How Nuwave's Operator Connect enablement is unique in the context of the global marketplace
How Nuwave's partners are benefiting from what the company has developed for Operator Connect
The steps that need to be taken for a partner to get involved

UC Today's David Dungay hosts Paul Sparta, CEO, Vbrick.

In this session we discuss the following:

How can embedding video into different parts of the workflow benefit businesses?
What is Microsoft's eCDN and why should businesses consider the service/ how does Vbrick offer value at the 'deep end' where Microsoft can't?
Top tips for businesses that are looking to optimise video workflow?

At this year’s Channel Partners Conference and Expo 2023, David Dungay, Editor in Chief from UC Today interviewed Alan Maserak, CEO at Avaya on their recent emergence from Chapter 11 on May 1st and the road ahead for its employees, partners and customers.

In the session, Alan explains:

Chapter 11 update and debt restructuring
Avaya’s tough decisions
Financial and investment strategy - people, products, brand and distribution
Product roadmap and go-to-market; Avaya Experience Platform, on-premise, hybrid and public cloud products and migration strategies “Innovation without Disruption”
Avaya’s relationship with RingCentral and the future of Avaya Cloud Office (public UCaaS)
Channel partner conversations at Channel Partners Conference and Expo 2023 event - modernizing and monetizing Avaya customers
Growth ambitions and new board of directors
Will Avaya eventually sell or IPO?
Outgoing message to customers, partners and employees

In this episode of The Latest Big News, hosts Rob Scott and David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Microsoft Decoupling Teams from Office365
Creating Employee Engagement with Meetings
Security in the Hybrid Workplace

Our panel features the following UC experts:

Evan Kirstel, Social Media Strategist, BCStrategies
Dan Root, Senior Analyst, Wainhouse
Melissa Swartz, Cloud Phone Expert, Swartz Consulting
Sean Spradling, Senior Analyst, Wainhouse

UC Today's David Dungay hosts Thomas Laboulle, CEO, Toku.

In this session, we discuss the following:

What is Toku's current assessment of the enterprise market and its need for ‘Digital Optimisation’?
Why is an end-to-end approach necessary for enterprises?
How should enterprises approach this task of tying their existing tech to new investments to get a seamless CX experience?
What does Toku offer from a support perspective for companies ‘optimising’?

In this episode of The Latest Big News, hosts Rob Scott and David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Enterprise Connect announcements
Microsoft Teams 2.0
Copilot

Our panel features the following UC experts:

Zeus Kerravala, Principal Analyst, ZK Research
Craig Durr, Senior Analyst, Wainhouse
Evan Kirstel, Social Media Strategist, BCStrategies
Jon Arnold, Principal Analyst, J Arnold & Associates
Irwin Lazar, Principle Analyst, Metrigy
Dan Root, Senior Analyst, Wainhouse

Watch on YouTube.

UC Today's David Dungay and Rob Scott discuss the latest news from RingCentral, Nice and Zoom with:

Jon Arnold, Principal Analyst, J Arnold & Associates
Zeus Kerravala, Principal Analyst, ZK Research
Dan Root, Senior Analyst, Wainhouse
Evan Kirstel, Social Media Strategist, BCStrategies
Craig Durr, Senior Analyst, Wainhouse
Irwin Lazar, Principle Analyst, Metrigy

Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

UC Today's Tom Wright hosts NEC's Kieran Dalton and Greet Solutions' Paul Crudgington.

In this session, we discuss how NEC and Greet cut costs for their customers while also improving productivity.

UC Today's Tom Wright hosts Philippe du Fou, EMEA Sales Director, Intermedia.

In this session, we discuss the following:

The biggest challenges and opportunities for MSPs
How end customer demands of partners are changing
How Intermedia's channel strategy will develop this year

UC Today's David Dungay hosts Phil Bowers, Director of Marketing at Grandstream Networks.

In this session, we discuss the following:

What is driving the demand for wireless endpoints right now?
What kinds of challenges are wireless technologies helping businesses overcome?
What kinds of benefits come from having your UC platform and wireless devices on the same network (from a management perspective)?
Is wireless the future for UC platforms?!

UC Today's Rob Scott hosts Mark Bunnell, Chief Operating Officer, Nuwave & Dr. Scott Allendevaux, Co-founder, Allendevaux & Company.

In this session, we discuss:

Constellation, an alliance between NUWAVE and Allendevaux, is now providing iPILOT partners and their customers access to a full-service cybersecurity offering. This includes ISO implementations, Audit, DPaaS, and Incident management to protect against the latest security and compliance requirements.

With increased global regulations and compliance mandates, data breaches can lead to large monetary penalties, imprisonment, and lawsuits.

Constellation makes it attainable for any organization of any size to keep up with these regulations with monthly OPEX billing for the cost of just one annual headcount.

Stay secure and compliant with Constellation!

UC Today's Tom Wright hosts BlueJeans by Verizon's Richard Churms.

In this session, we discuss the following:

The challenges organisations face when trying to develop successful hybrid working strategies
How to make the best use of existing tech investments and integrate successfully with new tech
How BlueJeans and their Gateway solution can successfully help you navigate these challenges

UC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet.

In this session, we discuss the following:

An overview into what Conversation Analytics is
How Conversation Analytics analyses recording data
Why it is a critical tool for influencing success strategies for businesses
How it can give a better insight into the customer experience
How Conversation Analytics reduces customer churn
Increasing productivity in contact centres using Conversation Analytics

UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot.

Together they talk through the most popular Teams news headlines, plus, after the news, they dive into some open Teams Q&A with special guests including:

Scott Riley, Founder, Cloud Nexus
Ryan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com

Microsoft Teams News

Monster features update coming for Microsoft Teams Rooms on Android:

Quickly start an ad-hoc meeting with the Meet button
Join Teams meeting with ID and passcode
Extend a current room reservation within a meeting
Front row layout and meeting chat in Gallery, Large Gallery, and Together mode
HDMI or USB-C content can be automatically shared or require pressing the share button
Share laptop sound into the room/meeting when sharing content via HDMI
Room users can now add annotations to a screen share if the MTRoA has a touch display
Support for Teams Premium Watermark-enabled meetings

Microsoft Teams News (Continued)

Teams Calendar and Press to Join is coming to Apple CarPlay
Teams PowerShell 5.0
Microsoft Teams Explicit Recording Consent Meeting Policy
Cisco Webex Contact Center is now Certified for Microsoft Teams

Events

Enterprise Connect: 27-29th March, Orlando, Florida
Teams Fireside Chat - March: Nikki Chapple
April Illya - TeamsInsider.Show

Hot Topics Discussed

TWO new Teams devices released
Teams Premium edition - what do we think so far?
Live captions and translation - reality?

UC Today's guest host Blair Pleasant speaks to Alison Hastings, Senior Director of Channel - UK&I, Avaya, Lorissa Horton, SVP/ GM Collaboration, Webex, & Charanya Kannan, Chief Customer, Product & Engineering, Talkdesk.

In this session, we discuss the following:

What were some challenges that had to be overcome, and how were they achieved?
What could have helped make things easier during their respective careers?
Did they have a mentor or someone to help, and if so, what’s the best way to go about finding a mentor?
Do they feel that we’ve progressed enough or is there still disparity for women in tech?

In this episode of BIG UC News hosts Rob Scott and David Dungay welcome some of the industry's top analysts to talk about the latest news in the industry.

The panellists discuss a variety of hot topics in the UCaaS space, including:

Avaya enters Chapter 11 – what does this really mean?
Zoho enters the UC space – Are CRM vendors the new competition?
Webex sees a decline in collaboration revenues (-10%) - are we really seeing a reduction in online meetings and collaboration as Cisco's CFO suggests?

Our panel features the following UC experts:

Zeus Kerravala, Principal Analyst, ZK Research
Blair Pleasant, Principal Analyst, COMMfusion
Melissa Swartz, Founder, Swartz Consulting
Craig Durr, Senior Analyst, Wainhouse
Evan Kirstel, Social Media Strategist, BCStrategies
Jon Arnold, Principal Analyst, J Arnold & Associates

Rob Scott from UC Today is joined by data protection expert Dr. Scott Allendevaux, who takes us through why UC service providers need a data protection program.

In this session, we discuss:

What exactly is a data protection program, and why is it vital?
What's the cost of not getting data protection right?
How do UC providers get started with a data protection program?
Dr. Scott Allendevaux shares his top tips for the year ahead

UC Today's David Dungay hosts Maribel Ojeda, Region Lead EMEA, Spectralink.

In this session, we discuss the following:

How Spectralink can help enterprises in the manufacturing sector
How long the shift to this integration normally takes
Did Arca Etichette need to switch to new devices or systems?
How Spectralink works with its partners

UC Today's Tom Wright hosts David Liu, CEO at Deltapath.

In this session, we discuss the following:

Why demand for business SMS is increasing
Who can benefit from it
Deltapath's plans for its new business SMS service

UC Today host Rob Scott is joined by Microsoft Teams Expert and co-founder of Empowering.Cloud, Tom Arbuthnot.

Together they talk through the most popular Teams news headlines, plus, after the news, they dive into some open Teams Q&A with a panel of special guests including:

Randy Chapman, Solutions Engineer, Video Collaboration, Logitech
Mark Vale, Chief Product Office, Callroute
Ryan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com
Scott Riley, Founder, Cloud Nexus
Graham Walks, Product Specialist / Strategic Alliances EMEA, Neat

Diana Florea, Director Technical Solutions, Pure IP and Adam Gent, Program Manager, Webex Calling are interviewed by Jonny Wills, Senior Editor at UC Today about their the new Cloud Connect PSTN Connectivity Program, Cloud Connect for Webex Calling, from Pure IP and Webex Calling.

In this session, we discuss:

An overview of Webex Calling and Cloud Connect
What does being a Cloud Connect Partner mean for Pure IP?
What can customers expect with Webex Calling?
What does the process for moving to Webex Calling with Pure IP look like?

In this episode of Big UC News hosts David Dungay and Rob Scott welcome some of the industry's top analysts to talk about the latest news in the industry.

The panel discuss a variety of hot topics in the UCaaS space, including:

ChatGPT and the impact of integrating such tools into services like Microsoft Teams
Industry layoffs/downturn
What is next for Avaya?
Market consolidation - Atos & Mitel, 8x8 and RingCentral

Our panel features the following UC experts:

Zeus Kerravala, Principal Analyst, ZK Research
Irwin Lazar, President, Metrigy
Daniel Root, Senior Analyst, Wainhouse
Craig Durr, Senior Analyst, Wainhouse
Evan Kirstel, Social Media Strategist, BCStrategies

In this session, Rob Scott from UC Today interviews Claire Dutton, Head of Corporate Sales UK & Ireland at Poly HP about why businesses should consider personalising their UC tech for hybrid success. There are lots of benefits to getting this right in 2023: watch the interview for Poly's top tips.

Jonny Wills, Senior Editor at UC Today interviews David Jennings, Head of Global Sales Engineering, Webex CPaaS and asks How CPaaS is Transforming CX.

In this session, we discuss:

What is CPaaS (Communications Platform as a Service) and why does it matter for enterprises?
Popular use-cases as to how CPaaS is improving CX and meeting customer expectations
What are the challenges for enterprises when implementing CPaaS?
What are the benefits of implementing an Enterprise CPaaS?
Why is democratizing CPaaS important for Enterprises? And what is the role of ‘low code’ in helping?
What roles Chat GPT are taking in CPaaS, if any, or the UC space in general and when this will start to happen

UC Today's Tom Wright hosts Alcatel-Lucent Enterprise's Enrique Bolivar.

In this session we discuss the following:

The biggest challenges facing energy and utilities companies
Why comms is key to the services they provide
How digital transformation is improving the experience they deliver to customers

UC Today's Ryan Smith hosts Jane White, Product Marketing Manager, Soprano. In this session we discuss the following:

What are the biggest challenges that organisations face when trying to prevent fraud?
What are the key features of Soprano's security solutions?
Why should organisations come to Soprano to help them prevent fraud?

Rob Scott from UC Today speaks to Chris Aylott, Head of Product, Union Street about the year ahead and what reseller opportunities exist from a billing perspective.

Discussion points include:

current market conditions
how to tackle rising costs
growth opportunities
market consolidation
Union Street product roadmap 2023

Rob Scott from UC Today is joined by Microsoft Teams Expert and co-founder of Empowering.Cloud to discuss this year's #MicrosoftTeams predictions shared by leading experts from the Teams community.

Ryan Herbst, UnifiedCommunications.com
Patrick Watson, Cavell Group
Simon Leyland, CloudInteract
Scott Riley, Cloud Nexus
Randy Chapman, UC Status
Kevin Keiller, EnableUC
Graham Walsh, Neat
David Dungay, UC Today
Zeus Kerravala, ZK Research
Mark Vale, Commsverse

Microsoft Teams Events

UC Summit 2023 launches 23rd Jan
https://www.uctoday.com/summit/

ISE, Barcelona, 31st Jan – 3rd Feb
https://www.iseurope.org/

Teams Fireside Chat – 9th February, Adam Ball
https://teamsfireside.chat/

Cavell Cloud Comms Summit London, 8th March
https://cavellgroup.com/events/ccs-lo...

CommsvNext, 25th and 26th April, Denver, Co
https://www.commsvnext.com/

Microsoft #Predictions

UC Today's Ryan Smith hosts Marco Cortese, President and Sales Manager, Mida Solutions.

In this session we discuss the following:

Why did Mida Solutions start work on achieving Microsoft certification?
What are the key features of Mida Solution's Compliance Recorder?
What are the key features of Mida Solution's C3 Contact Centre?
As the first Italian ISV to achieve Microsoft Teams certification for these types of products, how did it feel?

UC Today's Ryan Smith hosts Vin La Rocca, Senior Vice President for Amercias and EMEA, HP Hybrid Work Solutions.

In this session we discuss the following:

What does Vin predict for the hybrid work landscape in 2023?
How important is company culture when making the switch to hybrid work?
Why does Vin expect to see a growth in 'hotelling' throughout 2023?

UC Today's David Dungay hosts Samuel Tourbot and Laurent Bouchoucha from ALE together with Irwin Lazar, President of Metrigy.

In this session we discuss the following:

What are the biggest Network challenges for IT teams when it comes to digital transformation?
From an IT management perspective, how much time are we losing through inefficient technology?
Do customers need to choose between UCaaS and CPaaS? Can they have both?
As our UC platforms become more integrated, what does this mean for data and security?

UC Today's Tom Wright hosts Jonah Fink from net2phone.

In this session we discuss Jonah's 5 big prediction for the UC market in 2023.

UC Today's Tom Wright hosts Tony Graham from Plivo.

In this session we discuss the following:

What is STIR/SHAKEN and how does it impact customers?
What challenges to businesses face to be compliant?
What is Plivo doing to help businesses achieve compliance?

UC Today's Tom Wright hosts Daniel Leubitz, Head of Product, UCaaS at net2phone.

In this session we discuss the following:

What goes into building a brand-new calling server and what's the rationale behind undertaking such a big project?
What benefits can customers expect to see?
How important was security and reliability in the process?

UC Today's Ryan Smith hosts Andreas Hipp, CEO and Co-Founder at Cataleya.

In this session we discuss the following:

What is the use case for a global voice network?
The deployment options available to organisations.
What commercial models are available?
If any, what are the scalability limitations?

In this session, we discuss the following:

How are Zoom customers responding to Zoom Apps so far?
What is Zoom curated Essential Apps and who's it for?
Zoom roadmap 2023

In this special Christmas round table David Dungay, Editor in Chief of UC Today spoke to a panel of industry experts to discuss the big trends of 2023

The panel included: Paul Taylor, Sales Director, Voiceflex, Jamie Hughes, Partner Manager, EvolveIP, Blair Pleasant, President, COMMfusion, Jon Arnold, Principal Analyst, J Arnold & Associates, Aymeric Senechal, Head of Cloud Communications, ALE, Andy Rawll, Product Marketing, Snr Manager, Mark Bunnell, COO, Nuwave, Adam Wilson, Director, Strategic Partnerships, Vonage

During this session the follow topics were discussed:

PREDICTION NO.1: The convergence of UCaaS and CCaaS continues … but now we are seeing demand for integrations with more business apps like CRM.

PREDICTION NO.2: The Metaverse will still be mostly in its Hype Phase with few use cases coming through.

PREDICTION NO.3: UCaaS becomes more mobile-centric than ever

PREDICTION NO.4: Recession/ creating cost efficiencies will be top of mind in 2023

PREDICTION NO. 5: MS Teams Direct Routing is another growth area. MS continues to add voice applications to the team’s platform, it is starting to be a contender for consideration when looking to replace or upgrade telephony applications. We are seeing growth at the enterprise level, and it’s not filtering down yet.

PREDICTION NO.6: Many businesses will be focused on tailored solutions. Out-of-the-box solutions won't cut it in a hybrid world.

PREDICTION NO.7: EX will overtake CX in 2023

PREDICTION NO.8: Hybrid work evolves to become more focused on productivity and workflow.

UC Today's Tom Wright hosts Alcatel-Lucent Enterprise's Nicolas Brunel and RingCentral's Sahil Rekhi.

In this session we discuss the following:

How Rainbow Office by RingCentral has been received in the market
The biggest challenges businesses are facing with UC and collaboration
How Rainbow Office will be developed over the coming months

Thanks for listening, if you'd like more like this, don't forget to SUBSCRIBE to our YouTube channel.

Rob Scott interviews Thomas Laboulle , CEO & Founder, Toku about the benefits of combining CCaaS and CPaaS technologies.

Discussion points include:

What's the best way to differentiate CCaaS and CPaaS technologies?
What problems does CCaaS and CPaaS solve together?
How is TOKU helping its customers and how do you package it up?

Thanks for listening, if you'd like more like this, don't forget to SUBSCRIBE to our YouTube channel.

UC Today's David Dungay hosts Marius Nilsen, Product Team, Pexip.

In this session we discuss the following:

What are enterprises doing with their meeting room spaces and how does that affect suppliers?
What if you have legacy video conferencing systems in some rooms? How do you make those work with Teams?
What are some examples of why CVI is important?
Pexip has a close relationship with Microsoft. Can you tell me more about that?

UC Today's James Stephen hosts Mauro Franchin, Chief Technical Officer at Mida Solutions.

In this session we discuss the following:

Who can these products help and how?
What was involved with your collaboration with Zoom?
How do you see these products evolving in the future?

Thanks for listening, If you’d like more podcasts like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

UC Today's David Dungay hosts Rob Taylor, IT Director, Sight + Sound, Sam Barron, Director of Channel Sales, CallTower, Jack Larson, Account Exec, CallTower.

In this session we discuss the following:

Sight + Sound's cloud migration journey
How CallTower consolidated functionality into Microsoft Teams
Creating a successful implementation phase and realising ROI

UC Today's James Stephen hosts Noor Yousuf, Head of Presales at Resonate.

In this session we discuss the following:

How customer contact solutions are structured nowadays
How apps and automation build onto the Teams contact centre experience
What companies should look for in a Teams-based contact centre solution

UC Today's David Dungay hosts Scott Anderson, CMO, Intermedia.

In this session, we discuss the following:

A history of MSP customer ownership
How has the rise of SaaS impacted the channel?
How can MSPs retain customer ownership

UC Today's David Dungay hosts Scott Anderson, CMO, Intermedia.

In this session, we discuss the following:

A history of MSP customer ownership
How has the rise of SaaS impacted the channel?
How can MSPs retain customer ownership

UC Today’s David Dungay hosts Oliver Lifely, Partner Manager at Luware.

In this session we discuss the following:

Why are we so obsessed with feature parity, why is this the wrong way of thinking?
How do customers think about platforms like Teams that are typically not as feature-rich as more traditional offerings in the market?
Why is the transition to thinking about customer experience and employee experience ultimately going to serve customers better than thinking about features?

Watch on YouTube.

UC Today's James Stephen hosts Gavin Sear, Director of Theatre Product Marketing at Poly, providing insights into the Poly Edge E Series.

In this session, we discuss the following:

What is the Poly Edge E Series?
What are the advantages of using desk phones vs softphones?
Poly's customer feedback so far If you're looking for more information on this topic visit

If you're looking for more information on this topic, visit this page.

UC Today's Rob Scott hosts Ryan Kahan, CEO, CallCabinet and he's going to be walking us through the latest Microsoft Teams compliance recording challenges and what options enterprises have to choose from. If you're looking beyond the standard built-in recording feature in Microsoft Teams and need a comprehensive and compliant solution, this interview is well worth a watch.

Download the full guide: https://www.callcabinet.com/ms-teams-eguide/

Request a FREE trial here: https://www.callcabinet.com/teams-free-trial/

If you're looking for more information on this topic, visit this page.

Nuwave Partners can now activate Microsoft Teams Operator Connect customers at Scale with its new game-changing iPILOT Ascent solution.

Nuwave just announced iPILOT Ascent which enables Microsoft Teams customers to self-activate Microsoft Operator Connect with their chosen partner.

This revolutionary new capability is now available to all Operator Connect Carriers and Managed Service Providers globally, find out how it works and how to gain access iPILOT Ascent in this video interview with Mark Bunnell, COO at Nuwave and David Spears, Chief Product Officer at Nuwave.

For more information visit Nuwave.

UC Today's Rob Scott hosts Andy Lark, Chief Marketing Officer, Dubber and in this session we discuss why Dubber and AT&T believe hybrid work will be the default workstyle by 2024.

Key discussion points include:

1) Dubber and AT&T report highlights
2) Why conversational AI is powering the future of business communications
3) What are the greatest challenges for companies in the future of work?
4) For Dubber partners, how can they help guide their customers to get the best from their communication data?

DOWNLOAD THE FULL REPORT

UC Today's Rob Scott hosts Sharvari Nerurkar, Head of Product for Zoom Team Chat.

In this session, we discuss Zoom's latest news; we discuss:

Zoom just announced Zoom Team Chat, what is it and how is it different from just standard chat in meetings?
Is Zoom Team Chat an additional option for Zoom users? How do you package it up for your customers?
Everyone's trying to navigate hybrid work, does this type of solution help teams operate better across multiple locations?
Zoom talks about future Zoom Team Chat releases

UC Today's David Dungay hosts Brian Beutler, CEO, Alianza and Brent Kelly, Principal Analyst, Omdia.

In this session we discuss the following:

What is driving service provider digital and cloud transformation?
What can service providers do to maintain market share?
Why should Service Providers consider voice and UCC as a part of their solution set?

UC Today’s David Dungay hosts Marlene Melby, Director, Global Customer Success, Syniverse & Robin Gareiss, CEO, Metrigy.

In this session we discuss the following:

What kinds of challenges can digital channels help customers overcome?
How is Syniverse leveraging CPaaS to make some of this happen?
Voice vs non-voice channels

UC Today’s David Dungay hosts Ankita Dasgupta, Sr. Product Marketing Manager, GoTo and Irwin Lazar, President, Metrigy.

In this session we discuss the following:

Why are we seeing a consolidation of technology from businesses right now?
What should businesses consider before making big decisions around their technology stack?
Is flexibility just table stakes now for UC technology?

UC Today’s David Dungay hosts Dom Black, Director of Research, Cavell Group.

In this session we discuss the Cloud Comms Summit US event happening on October 18th – 19th 2022

Cloud Comms Summit US launches
The big issues for cloud service providers today
How can Service Providers adapt their business models for the future

In this exclusive interview, Alan Masarek, Avaya CEO, spoke with David Dungay, Editor in Chief, UC Today.

In this session, Masarek discusses the following:

Avaya’s financial turmoil and potential cost-cutting measures
Masareks plan to revitalise culture in the business
Plans to simplify the product set and roadmaps
Gathering feedback from the partner community

UC Today’s Tom Wright hosts Alexander Grafetsberger, VP of Products at Luware.

In this session we discuss the following:

Why Organisations need compliance recording
How migrating to Teams impacts compliance
The challenges of keeping compliant in a cloud environment

UC Today’s Tom Wright hosts Paul Clark, SVP of EMEA at Poly.

In this session we discuss the following:

How the hybrid work trend is evolving
Why some workers are reluctant to return to the office
The Poly products that are in high demand

UC Today's Tom Wright hosts VOSS Solutions Manager, Tim Jalland, and EnableUC's Kevin Kieller.

In this session we discuss the following:

How to prepare for your move to Teams
How to manage the actual migration
The benefits of completing the move

If you're looking for more information on this topic visit VOSS Solutions.

UC Today’s Tom Wright hosts William Rubio, Chief Revenue Officer at CallTower.

In this session we discuss the following:

The biggest challenges around hybrid work
Combining UC with the customer experience
Bringing multiple UC platforms together

If you’re looking for more information on this topic visit CallTower.

UC Today's James Stephen hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research.

In this session we discuss the following:

Avaya's financial crisis
Avaya's outgoing and incoming CEO
The outlook for Avaya

If you're looking for more information on this topic click here.

UC Today's Tom Wright hosts Tony Graham, Senior Product Marketing Manager at Plivo.

In this session we discuss the following:

Why 10DLC, or 10-digit long code, is important
What its implications are for businesses who text
How companies should prepare to register and be compliant

If you're looking for more information on this topic visit Plivo.

UC Today's David Dungay hosts Fabrizio Salanitri, CEO at HORISEN.

In this session, they discuss the advantages and disadvantages of building software by pointing out all the benefits of buying it.

What are the biggest challenges to in-house software development?
Comparing in-house development to buying off-the-shelf products
Making your software as secure as possible
Discussing the HORISEN solution

“Finally, it is much cheaper to buy the software,” concludes Fabrizio. Watch the entire video to find out why!

If you're looking for more information on this topic visit HORISEN.

About HORISEN: HORISEN is an award-winning software company for retail and wholesale messaging technology, offering a wide variety of business messaging solutions. Their Telecom and Marketing software suites are all in-house made. Innovative messaging products add value throughout the entire messaging value chain – manageable from a single spot. With more than two decades of experience, marketing expertise and passion for software development, they revolutionise messaging technology by developing at the edge of technological possibilities.

UC Today's Tom Wright hosts Gary May, Sales Director, Union Street.

In this session we discuss the following:

What billing platforms can do for the channel partners beyond actual billing
The implications of having weak security in your billing platform
Where Union Street will invest its £3m R&D capital

UC Today's Rob Scott hosts joined by Mark Bunnell, COO from Nuwave.

In this interview, Mark talks us through the top features of iPILOT V2 including how channel partners can now migrate Microsoft Teams voice environments from Microsoft Direct Routing to Operator Connect in just one click!

In this session we also discuss the following:

Why iPILOT V2, why now?
Direct Routing to Operator Connect conversion in One Click
Full visibility across the voice estate
Microsoft Teams Call Analytics and UX update

UC Today's Rob Scott hosts Andy Allison from Spectralink and Fazil Balkaya from Balkaya Consulting to discuss how relevant DECT technology is in today's hybrid workplace.

In this session we discuss the following:

How is DECT plugging the gaps in hybrid environments?
Why is DECT still relevant?
Example use cases
Latest innovations - Spectralink's latest portfolio and innovations, plus Microsoft Teams integration

UC Today's Tom Wright hosts Michael Hawkins, Director of Solutions Engineering & Product Marketing at BCM One.

UC Today's Rob Scott hosts Morgan de Ruiter, Managing Director EMEA at JPL.

UC Today’s David Dungay hosts Joseph Walsh, Director, GoTo.

UC Today’s Tom Wright hosts Mayur Sanmugam, Senior Director of Product Management at Syniverse.

UC Today’s Tom Wright hosts a panel discussion on the issue of data sovereignty in Europe.

Our panelists are:

Moussa Zaghdoud, EVP, Cloud Communications, Alcatel-Lucent Enterprise
Sylvain Rouri, Chief Sales Officer, OVHcloud
Francois Guiraud, Chief Digital Officer, NXO

In this video they set the record straight on the future of the workplace and how big tech vendors are stepping up to the plate with new and innovative solutions.

In this session we discuss the following:

Hybrid work is a hot topic right now, but in reality, are organisations ready to adapt their office infrastructure to meet these new demands?
Are technology vendors such as Microsoft and Cisco doing enough to power hybrid environments?
What should enterprises plan for in the future? (share advice about planning for new technology innovations and what the "office" might be like a few years from now)

UC Today’s Tom Wright hosts Isabelle Garric, Account Manager at Kurmi Software.

UC Today’s Tom Wright hosts Jeannie Arthur and Mark Herbert from Call2Teams.

UC Today's Rob Scott hosts Ram Menghani, President, NEC Enterprise Communication Technologies, and in this interview, they talk about NEC's role in helping its partners and customers migrate to the cloud at their own pace, and with maximum flexibility.

UC Today's Tom Wright hosts Spectralink's Andy Macqueen and EnableUC's Kevin Kieller.

UC Today’s Rob Scott hosts Morgan de Ruiter, Managing Director EMEA at JPL.

UC Today's Rob Scott hosts Ivan Goldsmith, System Improvement Manager, Thanet District Council.

UC Today's Tom Wright hosts Stefan Eriksson, CMO at Konftel

UC Today's David Dungay hosts Ben Donaldson, Head of Practice - UC & Infrastructure, CPS and Andy Lark, CCO, Dubber

UC Today's Tom Wright hosts Mike Magil, Technical Product Manager at Akkadian Labs

UC Today’s Tom Wright hosts Microsoft’s Taimoor Husain and Ribbon’s Greg Zweig.

Irwin Lazar, President of Metrigy hosts Judith Hogan, Senior Director, Poly

UC Today's Tom Wright hosts Stefan Eriksson, CMO at Konftel

UC Today's David Dungay hosts Stijn Nijhuis, CEO, Enreach

UC Today's David Dungay hosts Paul Clarke, SVP EMEA, Poly and Zeus Kerravala, Principal Analyst, ZK Research.

In this session we discuss the following:

The importance of defining what Hybrid Working is for your organisation
How do you develop a culture of inclusion with hybrid working
Using the right technology to achieve great hybrid working

UC Today's Rob Scott speaks to Taimoor Husain, Global Strategy - Telco/Operator at Microsoft and Mark Bunnell, COO at Nuwave.

Microsoft has announced Operator Connect Accelerator which opens the door for Nuwave channel partners to further enhance their Microsoft Teams cloud voice propositions.

UC Today's Tom Wright hosts Thomas Laboulle, CEO at Toku. In this session we discuss the following:

1) The biggest challenges businesses face when trying to connect business applications
2) How these challenges affect customer service
3) How Toku helps integrate these disparate applications

UC Today’s Rob Scott hosts Michael McCann, Senior Product Marketing Manager at GoTo.

In this session, we discuss GoTo’s latest cloud contact centre solution (CCaaS) for small business.

UC Today's Rob Scott hosts Wei Li, Head of Zoom Events.

In this session, we discuss how Zoom events are enabling hybrid and virtual event experiences and also some of Zoom's latest platform innovations.

UC Today's Rob Scott hosts Tim Jalland, Solution Manager from VOSS, and we discuss how you can fast track enterprise voice to Microsoft Teams. In this session we discuss the following:

UC Today's Rob Scott hosts Claire Snow who leads the Avaya Cloud Office go-to-market for Avaya in the UK & Ireland and channel partner Mark Taylor, Director at Fortay Connect, and together they discuss Avaya's latest agent proposition.

UC Today's David Dungay hosts Ian Rowan, UK Channel Manager, Wildix and Rob Loakes, UK Channel Manager, Wildix.

UC Today's Tom Wright hosts Ken Lasko, Product Manager at Nectar.

UC Today's David Dungay hosts Estelle Jackson, Global Inclusivity, Diversity, Education & Awareness Lead at Poly & Clare Tibbitts, Senior Director Revenue Marketing EMEA at Poly

UC Today’s Rob Scott hosts Micah Singer, Managing Director, TeamMate Technology and Andy Singleton, Director of Product Development at Clearspan Communications.

UC Today's Rob Scott hosts Mark Bunnell COO CO-Founder of NuWave.

UC Today's David Dungay hosts Dominic Black, Director of Research, Cavell Group.

UC Today's Rob Scott hosts Aurangzeb Khan, SVP, Intelligent Vision Systems and Collaboration, Jabra.

UC Today’s David Dungay hosts Mark Bunnell, COO, Nuwave Communications.

UC Today’s Rob Scott hosts Tony McCool, UC Country Manager UK&I, MAXHUB.

UC Today’s Rob Scott hosts Jonah Fink, President of net2phone. Jonah shares his perspective of the UCaaS marketplace in the year ahead.

UC Today’s Rob Scott hosts Rob Abbott, VP of Products, Nureva.

UC Today's David Dungay hosts Daniel Leubitz, Director of Product, Net2Phone.

UC Today's David Dungay hosts Zeus Kerravala, Principal Analyst, ZK Research.

UC Today's Rob Scott hosts William Rubio, Chief Revenue Officer at CallTower and guest speaker Kevin Kieller, Co-founder & UC Strategist at enableUC.

UC Today's David Dungay hosts Matt Brown, VP of Product, Bandwidth.

UC Today's David Dungay hosts Paul Clark, SVP EMEA, Poly & Blair Pleasant, Principal Analyst, COMMfusion.

UC Today’s Rob Scott hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research and in this session they discuss the recent Mitel and RingCentral UCaaS partnership that was announced.

UC Today's Marian McHugh hosts Vincent Gao, Principle Product Manager at Yealink.

UC Today's Tom Wright hosts Jim Poore, CEO at Immersitech.

UC Today's Rob Scott hosts David Fischer, Chief Sales Officer, Luware.

UC Today's Marian McHugh hosts Peter Sweetbaum, CEO of Content + Cloud and Dan Coleby, Modern Workplace Product Director at Content + Cloud.

UC Today's David Dungay hosts Robert Schoenfield, COO, Krisp and Zeus Kerravala, Principal Analyst at ZK Research. In this session we discuss the following:

UC Today’s Rob Scott hosts Ross Williams, Chief Product Officer at Virsae.

UC Today's David Dungay hosts Ian Lindsey, SVP of Sales, Soft-ex and Gus Wyle, Head of Collaboration, Cancom.

UC Today's Tom Wright hosts Eric Spadafora, General Manager at BlueJeans.

UC Today’s David Dungay hosts Scott Riley, Founder, Cloud Nexus.

UC Today's Tom Wright hosts Omar Tawakol, VP of Webex Growth, at Cisco.

UC Today's Tom Wright hosts Ian J Pitts and Lev Deich from Intrado.

UC Today’s David Dungay hosts Paul Clark, SVP EMEA, Poly.

UC Today’s Tom Wright hosts Jonathan Sass, Vice President of Product Management at Vyopta.

UC Today’s David Dungay hosts Dave Reynolds, UK MD, Xelion.

UC Today's David Dungay hosts Myles Leach, Managing Director, NFON UK.

UC Today’s Rob Scott hosts Marco Cortese Co-founder & Sales Manager at Mida Solutions and John Macario, Senior VP Enterprise and Channel Marketing at Ribbon Communications.

UC Today's David Dungay hosts Richard Thomas, CEO of Highlight.

UC Today’s Rob Scott hosts David Bliss and Mark Bellingham from Calero-MDSL.

UC Today's Tom Wright hosts Dawson Cai, Head of Product for Microsoft at Yealink.

UC Today’s Tom Wright hosts Stuart Templeton, Head of UK at Slack.

UC Today's Tom Wright hosts Doug Gaylor, COO at Crexendo.

UC Today's Rob Scott hosts Tim Jalland, Microsoft Solution Owner and Jamie Litherland, Solution Owner at VOSS solutions.

UC Today’s Rob Scott hosts Joseph Walsh, Senior Manager, Global Product Marketing, LogMeIn.

UC Today’s Rob Scott hosts Yealink and Microsoft and in this session, we discuss how Yealink is working with Microsoft Teams across Education and Healthcare to meet their UC and Collaboration needs in the new world of hybrid and remote work.

UC Today's Tom Wright hosts Devin Redmond, CEO of Theta Lake.

UC Today’s Tom Wright hosts Simon Harrison, Chief Marketing Officer at Avaya.

UC Today's Rob Scott hosts Akshay John, Principal Cloud Systems Engineer at Ribbon.

UC Today’s David Dungay hosts Paul Gibbs, Sales Director, MyPhones.

UC Today’s Rob Scott hosts Brian Gregory, Director, Channel Marketing from Ribbon Communications.

UC Today’s Tom Wright hosts Scott Houston, Field Sales Engineer, EPOS.

UC Today host Rob Scott and expert guest and Microsoft MVP, Tom Arbuthnot.

UC Today's Rob Scott hosts Micah Singer, Managing Director from TeamMate Technology.

UC Today's Rob Scott hosts James Cadman, VP, Customer Success at Luware.

UC Today's Rob Scott hosts Nigel Dunn, Managing Director EMEA North, Jabra.

UC Today's David Dungay hosts Joe Debold, VP of Sales - Americas, EPOS.

UC Today's Rob Scott hosts Gijs Geurts, CEO of Anywhere365.

UC Today’s Rob Scott hosts Judith Hogan, Director of EMEA Headset Sales at Poly.

UC Today's Rob Scott hosts Matt Bell and Nick Parmar from 8x8

UC Today's Rob Scott hosts Tom Arbuthnot from Modality Systems, Martina Grom from atwork and Amy Dolzine, EY.

UC Today’s David Dungay hosts David Abosch, Customer Success Manager, Kurmi.

UC Today’s David Dungay hosts Andriy Zhylenko, CEO, PortaOne.

UC Today’s Rob Scott hosts Kat Greenan, Microsoft Solutions Specialist at Core Technology Systems.

UC Today’s Rob Scott hosts Mitel’s Nick Riggott, Country Sales Director UK&I, Leigh Thomas, Director, Sales Engineering and James Mackie, Manager, UKI Sales Engineering.

UC Today's David Dungay hosts Ioan MacRae, CEO, Maintel.

UC Today’s David Dungay hosts Zeus Kerravala, Principal Analyst, ZK Research.

UC Today's David Dungay hosts Scott Riley, Founder of Cloud Nexus.

UC Today's Rob Scott hosts Philipp Beck, CEO at Luware.

UC Today's David Dungay hosts Irwin Lazar, Principal Analyst, Metrigy and Dave Michels, Principal Analyst at TalkingPointz.

UC Today’s David Dungay hosts Mark Brigman, CEO, Partnernomics.

UC Today's Rob Scott, hosts Jeff Smith, Head of Zoom Rooms, and Simen Teigre, CEO and Co-founder at Neat.

UC Today's David Dungay, hosts Bertrand Pourcelot, Managing Director, Enreach.

UC Today’s David Dungay, hosts Mike Nowak, SVP of Sales at BCM One.

UC Today's Rob Scott hosts Mauro Franchin, Founder and CEO, Mida Solutions.

UC Today’s Rob Scott hosts Andrew Reitter, Sr. Director Business Development at Pexip.

UC Today's David Dungay hosts Matthew Worboys, Director, Business Development, Channel at Gamma.

UC Today's David Dungay hosts Gidi Adlersberg, Product Marketing and Business Development Manager, AudioCodes.

UC Today's David Dungay hosts Paul Clark, SVP EMEA, Poly.

UC Today's Rob Scott hosts this CPaaS focused panel session with three industry experts

UC Today’s Rob Scott hosts Harry Chapman, Content Director at UC EXPO.

UC Today’s Rob Scott hosts Will Moxley, Chief Product Officer and SVP for RingCentral.

UC Today’s Rob Scott, hosts Ian Guest, Marketing Director at Pure IP, and Principal Program Manager Lead, Mattia Tocco from Microsoft.

UC Today’s David Dungay, hosts Marcus Schmidt, VP Product Management, Intrado.

UC Today's Rob Scott hosts Christophe Japiot, Business Development Director, Alcatel-Lucent Enterprise.

UC Today's Rob Scott hosts James Clarke, CEO at JPL.

UC Today's David Dungay hosts Tom Morgan, Product Innovation Architect at Modality and prominent communications blogger.

UC Today’s Rob Scott is joined by David Dungay, Editor in Chief, who’ll be talking us through some of our top stories from the month

UC Today's David Dungay hosts Tony Martino, CEO, Tollring.

UC Today’s Rob Scott hosts Aaron Dence, Product Manager at Spatial.

UC Today's David Dungay hosts William Rubio, Chief Revenue Officer, CallTower.

In this new series aptly names Re-Invite, UC Today's Rob Scott is joined by David Dungay, Editor in Chief, who'll be talking us through some of our top stories from the Month.

In this interview, David Dungay, spoke to Trey Baumgardener, Sales Manager at IGEL, and Robert Moore, Americas Regional Sales Director at EPOS, about the relationship between thin clients and premium audio. This video was taken from the recent EPOS Audio Summit event held on UC Summit.

UC Today's David Dungay hosts Alex Munk, Co-Founder and CEO, Dashbase, Corey Burke, VP of Engineering, Dialpad and Max Wardell, Engineering Manager, Dialpad.

As we all know, Zoom is emerging as a major player in not only meetings but UCaaS and team collaboration too. In this session, Rob Scott speaks to Zoom's Global CIO, Harry Moseley, about their latest updates, including Zoom Phone, Zoom Apps, Zoom Chat and OnZoom.

UC Today's Rob Scott hosts Colin Campbell, Strategic Acquisitions Director at Olive.

UC Today’s David Dungay hosts Jay McBain, Principal Analyst - Channels, Partnerships & Ecosystems, Forrester.

UC Today's David Dungay hosts Ian Lindsay, SVP Sales, Soft-ex.

In this new series aptly named Re-Invite, UC Today's Rob Scott is joined by David Dungay, Editor-in-Chief, who'll be talking us through some of our top stories from the month.

UC Today’s Rob Scott hosts Omar Tawakol, Vice President and General Manager at Cisco Contact Center.

UC Today's Rob Scott hosts Joe Walsh from LogMeIn (GoTo).

UC Today's Rob Scott hosts:

Sunny Dhami, Senior Director Product Marketing & GTM, RingCentral
Mark Johns, Headteacher, St Bartholomew’s CofE Primary School
Andrew Carter, IT Business Manager, MacIntyre Hudson (Accountants)

UC Today's Rob Scott is joined by David Dungay, Editor-in-Chief, who'll be talking us through some of our top stories from the month.

UC Today’s David Dungay hosts Alex Black, CTO, Enghouse Interactive.

UC Today's Rob Scott hosts Dan Nadir, Chief Product Officer at Theta Lake and Abhay Kulkarni, GM of Webex Meetings at Cisco.

UC Today's David Dungay hosts Mattias Holme, Product Manager, Soluno

UC Today’s Rob Scott hosts Afshin Attari, Senior Director Public Sector & Unified Platforms, Exponential-e.

Rob Scott talks with Andy Dignan, Senior Vice President - Global Partner, Services, & International Sales at Five9 to tackle the intersection of UCaaS and CCaaS and discusses what the decision-making experience is like through the customer lens.

UC Today's Rob Scott hosts Anand Eswaran President & COO, RingCentral

UC Today guest host and CX Expert, Clare Muscutt, hosts Jeremy Payne, Group VP of Marketing and Alliances at Enghouse Interactive

UC Today's Rob Scott hosts Rami Houbby, Vice President, UCaaS Cloud Sales (EMEA & APAC), Shameem Smillie, Contact Centre Sales Manager, UKISA and Nick Riggott, Head of Sales, UK & Ireland at Mitel.

UC Today Guest Host and CX Expert, Clare Muscutt hosts Michael Lawder, Chief Experience Officer, at ASAPP.

UC Today’s Rob Scott hosts Charanya Kannan, ‘CK’, Chief Product Officer, Talkdesk.

UC Today's Rob Scott hosts Devin Redmond Co-founder & CEO, Theta Lake.

UC Today's Rob Scott hosts Jay Wyatt, EMEA UC Solution Consultant at AudioCodes.

UC Today's Rob Scott hosts the team at Core. Speakers include Conor Callanan (CEO), Rye Austin (CCO) and Shannon Johnston (Practice Lead).

UC Today's Rob Scott hosts Kevin Ryder, Chief Marketing and Product Officer at IR, Steve Macgregor, Digital Workplace Director at BT and Bill Haskins, Senior Analyst and Partner UC at Wainhouse Research.

UC Today's Rob Scott hosts Danny Stefanic, CEO of MootUp, which is a 3D virtual events platform.

UC Today's Rob Scott hosts Harry Moseley, Global CIO, Zoom Video Communications

UC Today’s Rob Scott hosts Rob Jardine, Chief Marketing Officer at LoopUp.

UC Today's Rob Scott hosts Jason Martin, CEO of iotum, Joel Maloff, SVP of Strategic Alliances at Phone.com and Harsh Ruparel, VP & COO We Conference.

UC Today Guest Host and CX Expert, Clare Muscutt hosts Martin Taylor, Co-Founder and Deputy CEO of Redwood Technologies Group.

UC Today's Rob Scott hosts Lifesize CTO, Bobby Beckman, D&A Media MD Michael Green and David Maldow, founder and CEO of Let’s Do Video.

UC Today guest host, Clare Muscutt hosts Matt Clare, Director of Contact Centre Solutions at Mitel.

UC Today host Rob Scott hosts Jonathan George, Digital Collaboration Lead at Adoptt and Webex Master.

UC Today's Rob Scott hosts GoTo by LogMeIn, DataSharp Integrated Communications and Avitor

UC Today’s Rob Scott hosts Amaya Lantero, Chief Revenue Officer at Voxbone and Cristy Brown, VP for Telecoms & Carrier Relations at Five9.

UC Today's Rob Scott hosts Saif Ahmed, Director at SCB Global.

UC Today's Rob Scott hosts Dave Michels, Principal Analyst and Founder of TalkingPointz.

Dave Michels, Principal Analyst at TalkingPointz hosts Moussa Zaghdoud, EVP of the Cloud Communication Business Division at Alcatel-Lucent Enterprise who is responsible for the end-to-end cloud strategy including Rainbow and Rukmini Glanard, EVP, Global Sales and Marketing at Alcatel-Lucent Enterprise.

UC Today's Rob Scott hosts Jonathan George, Cisco Webex Master and Digital Collaboration lead at Adoptt.

UC Today’s Rob Scott, hosts Nicolas Brunel, Executive Vice President for the Communications Business Division at Alcatel-Lucent Enterprise.

UC Today's Rob Scott hosts Jonathan George, Cisco Webex Master and Digital Collaboration lead at Adoptt.

UC Today host Rob Scott and expert guest and Microsoft MVP, Tom Arbuthnot, bring us this AUGUST 2020 update.

Guest Host Dave Michels speaks to David Bryan, CTO, Poly and Simen Teigre, CEO, Neat.

UC Today's Rob Scott hosts PGi. Guest speakers include Terry Lyons, VP of Product, PGi and Stephane Barnatt, Head of Webcasting, International.

UC Today's Rob Scott hosts Mary A. Boyd, VP, Regulatory Policy and External Affairs at Intrado and Lev Deich, VP, Delivery and Operations at Intrado.

UC Today's Rob Scott hosts Unify Square. Speakers include Alan Shen, VP of Consulting, Arun Raghavan, VP of Development and Dimitri Blondeel, VP of Managed Services.

UC Today's Rob Scott hosts Anne Marie Ginn, Head of Video Collaboration for Logitech AND Tom Arbuthnot Microsoft MVP and UC Solutions Architect at Modality Systems.

UC Today’s Rob Scott hosts Vaughan Klein, Director and leader of Collaboration at Cisco EMEAR.

UC Today host Rob Scott and expert guest and Microsoft MVP, Tom Arbuthnot bring us this JULY 2020 update.

UC Today's Rob Scott provides a quick 6-minute primer on CPaaS technology.

UC Today's Rob Scott hosts Stuart Templeton, Head of UK at Slack.

UC Today's Rob Scott hosts Graham Walsh, Enterprise UC Technical Director, EMEA, Crestron, Charlie James, Business Development Director, EMEA, Crestron and Vince Haines, Independent Consultant.

UC Today's Rob Scott hosts Shams Khan, Principal Solutions Consultant from SCB Global.

UC Today's Rob Scott brings you the latest trending news.

UC Today's Rob Scott hosts Tom Arbuthnot, UC Solutions Architect, Microsoft Certified Master and MVP, and today we have a SPECIAL GUEST Phil Fry who is VP of Product Strategy at Verint.

UC Today's Rob Scott hosts Finbarr Begley, Senior Research Analyst at Cavell Group.

UC Today's Rob Scott hosts Jason Byrne, Senior VP of Products & Marketing at netsapiens.

UC Today's Rob Scott hosts SAP Digital Interconnect and in this talk, we discuss how CPaaS helps to enable seamless customer experience.

UC Today's Rob Scott hosts Jason Wyatt, UC Consultant for EMEA, Scott Middlebrooks, UC Consultant for North America and Shane Hoey, UC Consultant & Microsoft MVP, for APAC.

UC Today host Rob Scott and expert guest and Microsoft MVP, Tom Arbuthnot bring us this JUNE 2020 update

Rob Scott, Publisher at UC Today gives you the latest trending news from UC Today.

UC Today's Rob Scott hosts Jonathan George, Webex Master and Digital Collaboration Lead at Adoptt and special guest, Paulo Jorge N. Correia, Technical Solutions Architect at Cisco Collaboration.

UC Today's Rob Scott hosts Jonathan Wax, Vice President of EMEA for NICE Nexidia.

UC Today's Rob Scott hosts Anand Janefalkar, CEO and Founder at UJET.

UC Today's Rob Scott hosts Michael Quinn, Founding Partner at Q Advisors.

UC Today's Rob Scott, hosts Gary Forrest, CEO at Pure IP, and we also have special guest Scott Rendell, Customer Success Manager at Microsoft.

Rob Scott, Publisher at UC Today gives you the latest trending news from UC Today.

UC Today's Rob Scott hosts Chris Angus, Senior Director at 8x8.

UC Today's Rob Scott hosts Shams Khan, Solutions Consultant from SCB Global.

UC Today's Rob Scott hosts Dom Black, Head of Research for Cavell Group.

UC Today's Rob Scott hosts three Fuze experts, Chris Conry, CIO, Lisa Campopiano, VP Customer Success and Dean Holmes, Director of Product Marketing.

UC Today's Rob Scott hosts Neil Fluester, Product Director and Jonathan Clark, Product Marketing Manager at Poly.

UC Today's Rob Scott hosts Jeremy Payne, Group VP of Marketing, Enghouse Interactive.

UC Today's Rob Scott, hosts guest speakers Keith Griffin, Distinguished Engineer at Cisco, and Jonathan George, Webex Master and Digital Collaboration Lead at Adoptt.

UC Today's Rob Scott hosts Tom Hadfield, CEO at Mio

UC Today's Rob Scott, hosts Julien Lesaicherre, Customer Success Lead and Director of Global Sales at Workplace from Facebook.

UC Today's Rob Scott speaks to independent consultant, Graham Calder, who takes us through the FIVE key stages of moving your business cloud

UC Today's Rob Scott hosts Joe Sarrasin, Director of Unified Communications Strategy at Crestron, to discuss the new way to work.

Rob Scott hosts Moussa Zaghdoud, Executive Vice-President of the Cloud Communications Business Division, Alcatel-Lucent Enterprise.

UC Today's Rob Scott hosts Tony Gooch, Product Manager at Voxbone.

Rob Scott hosts Jonathan Rosenberg, CTO and Head of AI at Five9.

In this session we discuss the following:

1) How does AI help agents achieve great customer experience during a pandemic like COVID-19
2) What role can AI play in the migration/deployment process and what benefits can it deliver
3) The future of customer experience

If you're looking for more information on this topic visit https://five9.com

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #COVID19 #Coronavirus #CustomerExperience

Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn and Facebook pages.

For more Unified Communications, Collaboration & CX Tech News visit https://www.uctoday.com

UC Today's Rob Scott hosts Iain Sinnott, Sales & Marketing Director at VanillaIP.

Rob Scott hosts Matt Landis, CEO at Landis Technologies. Matt guides us through the contact centre options and capabilities for Microsoft Teams. We discuss:

I’ve got Microsoft Teams: What are Customer Interaction options for Microsoft Teams?
How do end customers know if they should look at 3rd party options?
Understanding Connect versus Power editions
What next for Microsoft Teams APIs and contact centre capabilities
Explore The Landis Contact Center for Microsoft Teams.

https://www.landistechnologies.com/office365contactcenter

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #MicrosoftTeams #ContactCenter #CX

Thanks for watching, if you'd like more like this don't forget to subscribe.

Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.

For more Unified Communications News visit https://www.uctoday.com

Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics. and Mark Summerson, VP of API Partners at Vonage. In this session we discuss the following:

What is Speech Technology?
What are the key issues that your customers are facing and how do you help solve them with speech? - Explore popular applications of speech technology and speech recognition
What are the key considerations when utilising speech technology?
What's the future of speech tech look like and how will it continue to impact customer experience going forward?

INDUSTRY REPORT TRENDS AND PREDICTIONS FOR VOICE TECHNOLOGY IN 2020 available from Speechmatics website https://www.speechmatics.com/

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #SpeechTechnology #SpeechRecognition #CustomerExperience

Thanks for watching, if you'd like more like this don't forget to subscribe.

Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.

For more Unified Communications News visit https://www.uctoday.comCollaboration & CX Tech News

Rob Scott hosts Ross Williams, COO at Virsae. AI is revolutionizing service management and according to Virsae 2020 will see the emergence of the virtual engineer. In this session we discuss the following:

What is UC service management?
What's a virtual engineer?
Benefits of a virtual engineer
Real-life Alexa demo

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #UnifiedCommunications #ServiceManagement #AI

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Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.

For more Unified Communications News visit https://www.uctoday.com

In this panel session, Rob Scott delves into the world of Dropbox and how UC resellers and service providers can take advantage of their modern workspace solution. Sponsored by Nuvias UC.

Host: Rob Scott, UC Today
Speakers:
- Tim Britt, Northern and Central Europe Channel Lead at Dropbox https://www.dropbox.com/en_GB/business
- Alex Whitford, Head Of New Business Sales at Nuvias Unified Comms https://www.nuvias.com/nuvias-practices/nuvias-unified-communications-practice/

What is Dropbox Business?
How can Dropbox compliment my UC and Collaboration portfolio?
How can a reseller best position Dropbox with UCaaS?
How to start selling Dropbox Business

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News

Thanks for watching, if you'd like more like this don't forget to subscribe.

Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.

For more Unified Communications News visit uctoday.com

teamcollaboration #collaboration #dropbox

In this session, Rob Scott is joined by Core who share their real-world experiences and uncover the key challenges that are keeping CIO's up at night.

Speakers:
Eamon McGann, Client Solutions Director at Core
Davide Ranchetti, - Lead Solution Architect at Core
Kat Greenan - Microsoft Solutions Specialist at Core

What is keeping the CIO up at night?
How is the true impact of modern working practices/always-on technology/BYOD affecting the health and well-being of the workforce?
What is the expectation of Microsoft Teams versus putting it into practice?
How are businesses preparing for the full transition to a “single pane of glass” with Teams?
Are businesses really anticipating the user needs when implementing Teams?
How are user adoption challenges being met/overcome?

Find out more: https://www.core.co.uk/ look for more information on their Teamwork Assessment workshop.

https://www.core.co.uk/teamwork-assessment-from-core

Thank you to the Core Team and thank you for listening/watching.

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #Collaboration #MicrosoftTeams #UserAdoption

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Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.

For more Unified Communications News visit https://www.uctoday.com

UC Today’s Rob Scott hosts John Malone, President and CEO, The Eastern Management Group and Divya Wakanka, Head of Innovation and Product Management at BICS.

In this panel session, UC Today's Rob Scott delves into the video collaboration market. Sponsored by Iotum and Gather, the panel discusses:

Video collaboration – state of the market and current trends
Video is the new voice, why video why now?
Market Growth, Acquisitions, partnerships, interop between major vendors.
How can resellers and service providers successfully build out collaboration in their UC stacks?
What's the Channel opportunity for resellers?
How can channel partners succeed with video?
Choosing the right video collaboration partner - what should channel partners look for?

Host: Rob Scott, UC Today
Speakers:
Jason Martin, President and CEO of IOTUM (technology vendor) https://www.iotum.com/
Scott Goodwin, Founder Gather (wholesale SP) https://www.timetogather.co.uk/
Dean Manzoori, Chief Technology Officer at UniVoIP (SP) https://univoip.com/

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News

Thanks for watching/listening, if you'd like more like this don't forget to subscribe.

Follow our Youtube channel to get all the latest video roundups, and join in the conversation on our Twitter, Linkedin and Facebook pages.

For more Unified Communications News visit uctoday.com

#vcaas #collaboration #videoconferencing #ucoms #ucaas #cpaas #channel #var #serviceprovider

At ISE 2020 UC Today dropped into the Google Cloud stand to speak to Smita Hashim, Director of Product Management for meeting solutions and time management. In this interview, we discuss Google's video-first communications and collaboration strategy and how they adopted a cameras-on approach to help make meetings more productive for their teams.

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News

Remember, don’t miss out on the UC Summit 2020 – our pioneering new solution for virtual learning – launched on the 20th of January. We look forward to seeing you there! ucsummit.com

Thanks for watching, if you'd like more like this don't forget to subscribe.

Follow our Youtube channel to get all the latest video roundups, and join in the conversation on our Twitter, Linkedin and Facebook pages.

For more Unified Communications News visit uctoday.com

ucoms #ucaas #cpaas #vcaas #collaboration #cx #ccaas #ISE2020

At ISE 2020 UC Today dropped into the Zoom stand to speak to Jim Mercer, Global Head of Customer Success about their continued success in the collaboration marketplace and what they do to keep their customers happy.

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News

Remember, don’t miss out on the UC Summit 2020 – our pioneering new solution for virtual learning – launched on the 20th of January. We look forward to seeing you there! ucsummit.com

Thanks for watching, if you'd like more like this don't forget to subscribe.

Follow our Youtube channel to get all the latest video roundups, and join in the conversation on our Twitter, Linkedin and Facebook pages.

For more Unified Communications News visit uctoday.com

ucoms #ucaas #cpaas #vcaas #collaboration #cx #ccaas #ISE2020

In this interview Dominic Black, Head of Research at Cavell Group provides an introduction to their latest Enterprise research of 1800 businesses across Europe and North America. Discussion points include:

How the workplace is changing
What technologies are enterprises looking to invest in
How are companies currently communicating
How are customers interacting with enterprises

You can connect with Dom and the rest of the team at Cavell's annual Cloud Comms Summit or on LinkedIn and Twitter or by visiting:

https://www.cavellgroup.com/
https://www.cloudcommssummit.com/
https://www.linkedin.com/in/dom-black/

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News

Remember, don’t miss out on the UC Summit 2020 – our pioneering new solution for virtual learning – launched on the 20th of January. We look forward to seeing you there! ucsummit.com

Thanks for watching/listening, if you'd like more like this don't forget to subscribe.

Follow our Youtube channel to get all the latest video roundups, and join in the conversation on our Twitter, Linkedin and Facebook pages.

For more Unified Communications News visit uctoday.com

ucoms #ucaas #cpaas #vcaas #collaboration #cx #ccaas

At ISE 2020 UC Today dropped into the Poly stand to speak to Paul Clark, SVP, EMEA Managing Director at Poly. In this interview, we discuss their new Poly Studio X range for small to large meeting rooms. Plus we get the scoop on Poly Lens, their new device management solution.

Read more on Poly Lens here: https://www.uctoday.com/collaboration/poly-lens-focus-on-cloud-based-insights-and-endpoint-management/

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News

Remember, don’t miss out on the UC Summit 2020 – our pioneering new solution for virtual learning – launched on the 20th of January. We look forward to seeing you there! ucsummit.com

Thanks for watching, if you'd like more like this don't forget to subscribe.

Follow our Youtube channel to get all the latest video roundups, and join in the conversation on our Twitter, Linkedin and Facebook pages.

For more Unified Communications News visit uctoday.com

ucoms #ucaas #cpaas #vcaas #collaboration #cx #ccaas #ISE2020

UC Today speaks to Devin Redmond, CEO and co-founder of Theta Lake. In this interview, we discuss using AI for collaboration compliance and how businesses can best address the regulations in a digital-first world. Discussion points include:

What are some regulatory concerns that are related to collaboration technology?
How do those compliance and regulatory concerns affect businesses?
Does AI pose a regulatory concern itself or is it safe to use?
Does AI replace compliance professionals?
How specifically can AI and Machine Learning do to help compliance teams?

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News

Remember, don’t miss out on the UC Summit 2020 – our pioneering new solution for virtual learning – launched on the 20th of January. We look forward to seeing you there! ucsummit.com

Thanks for watching, if you'd like more like this don't forget to subscribe.

Follow our Youtube channel to get all the latest video roundups, and join in the conversation on our Twitter, Linkedin and Facebook pages.

For more Unified Communications News visit uctoday.com

ucoms #ucaas #cpaas #vcaas #collaboration #cx #ccaas

At ISE 2020 UC Today dropped into the Logitech stand to speak to Scott Wharton, VP & General Manager at Logitech Video Collaboration Group. In this interview, we discuss Logitech's universal product strategy and how they are using their gaming technology to help improve workplace collaboration and communication. We also discuss -

New Partnerships with Lenovo, Barco & Crestron
New Products - Sync
Personal Collaboration

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News

Remember, don’t miss out on the UC Summit 2020 – our pioneering new solution for virtual learning – launched on the 20th of January. We look forward to seeing you there! ucsummit.com

Thanks for watching, if you'd like more like this don't forget to subscribe.

Follow our Youtube channel to get all the latest video roundups, and join in the conversation on our Twitter, Linkedin and Facebook pages.

For more Unified Communications News visit uctoday.com

ucoms #ucaas #cpaas #vcaas #collaboration #cx #ccaas #ISE2020

Welcome to another Unified Communications, Collaboration & CX Tech News roundup hosted by Isabel Blakemore, Presenter & Tech Journalist here at UC Today.

Rob Scott hosts Will MacDonald, Chief Strategy Officer at leading video collaboration vendor StarLeaf. Will takes us through his perception of the collaboration market and talks about StarLeaf's new products on show at ISE 2020.

StarLeaf Huddle
StarLeaf MultiJoin
StarLeaf for Teams (Microsoft Teams)

Unified Communications, Collaboration & CX Tech News #ISE2020 #MicrosoftTeams

The rise of the digital landscape and virtual working environment has perpetuated the need for new employee skills. Today’s team members need to feel comfortable operating and collaborating in a wide variety of environments- including on the cloud.

In this podcast, Rob Scott from UC Today speaks to Professor Feng Li of Cass Business School.

Cass Business School, one of the top business schools in the UK, recently published a report in partnership with collaboration experts, Slack. The report highlights the importance of training and supporting a new generation of employees that work in a very different way to the traditional 9-to-5 team.

Welcome to another Unified Communications, Collaboration & CX Tech News roundup hosted by Isabel Blakemore, Presenter & Tech Journalist here at UC Today.

Welcome to another Unified Communications, Collaboration & CX Tech News roundup hosted by Isabel Blakemore, Presenter & Tech Journalist here at UC Today.

Twilio Says AI and Automation will Dominate 2020
A Decade of Disruption: Work Communications in 2020
What is SIP? Demystifying the Protocol
Rooms as a Service Launched by Lifesize
Are You Ready for 5G?

Remember, don’t miss out on the UC Summit 2020 – our pioneering new solution for virtual learning – ready to launch on the 20th of January. We look forward to seeing you there!

Thanks for watching, if you'd like more like this don't forget to subscribe.

In this session, host David Danto discusses business communications and collaboration endpoints with leading industry experts Ed Ellet, Tim Banting, Robin Gareiss and Tom Puorro:

Produced by David Danto in conjunction with UC Today - Unified Communications, Collaboration & CX Tech News

WATCH more like this at https://ucsummit.com
LISTEN to more like this https://www.uctoday.com/outloud

In this podcast, Finbarr Begley, Senior Research Analyst at Cavell Group provides an introduction to SD-WAN technology and how it can help Unified Communications service providers differentiate their offerings.

You can connect with Finbarr and the rest of the team at Cavell's annual Cloud Comms Summit or on LinkedIn and Twitter or by visiting:

https://www.cloudcommssummit.com/
https://www.linkedin.com/in/finbarr-goode-begley-61631941/
https://twitter.com/finbarrbegley

Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News

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In this HOST: Rob Scott speaks to a panel of experts about the key differences between meeting room strategies. The panel discusses Cisco Webex, Microsoft Teams and a Zoom style approach when planning and implementing your move to of the above video conferencing and collaboration solutions. Panel speakers:

Tom Arbuthnot - Modality Systems

Graham Walsh - Crestron

Jonathan George - Adoptt

Hosted by Rob Scott, Publisher, UC Today - Unified Communications, Collaboration & CX Tech News

WATCH more like this at https://ucsummit.com
LISTEN to more like this https://www.uctoday.com/outloud

In this session, UC Today host Rob Scott discusses the following discussion points with leading Microsoft UC experts Mark Vale, Randy Chapman and Shawn Harry:

• I’ve got SfB, how do I get to Teams?
• Will I lose functionality?
• Is Hybrid a stepping stone or valid long term plan?
• What’s Microsoft’s roadmap look like for PBX feature parity between platforms?

MicrosoftTeams #Skype4B

Produced by UC Today - Unified Communications, Collaboration & CX Tech News

WATCH more like this at https://ucsummit.com
LISTEN to more like this https://www.uctoday.com/outloud

Data security is vital in the modern age of technology and huge investment is leveraged annually trying to secure business systems. SIP protocols are vital for almost all forms of VoIP communication, but how secure is SIP? This podcast explores some of the inherent security vulnerabilities within SIP. SIP differs from web or email protocols because of its complexity, and it is this complexity which creates a wider range of potential security weaknesses. As well as reviewing some of the most common threats to SIP security - and some real world examples of malicious attacks - our expert security guest also gives us his top tips for protecting SIP and securing VoIP networks.

It's been a busy year for Cisco in the worlds of communication and collaboration. This podcast brings you all the latest news on Cisco's platforms covering new meeting features for Webex, this month's Cisco Partner Summit and all of the latest announcements relating to closer integration work with other technology providers. The usual pod team also over Cisco's acquisition of Voicea, which was announced back in September, and some of the new capabilities that this may bring to its platforms. Some new hardware devices have also been unveiled and the pod examine how these will fit in Cisco's portfolio of endpoint devices.

Recorded during SkySwitch Vectors 2019 this podcast discusses the issues and solutions for contacting emergency services. A roundtable podcast discussing E911, Kari's Law and location service issues with members of the emergency services and SkySwitch.

Often the most important facet of any business, customer experience provision, is playing an increasingly vital role in any organisation's success in competitive globalised markets. Providing a unique effective customer experience is crucial to ensure the long term success of any business. Customer loyalty is now achieved by providing customers with exceptional experiences that give them no inclination to leave a business' services. Artificial intelligence and machine learning technology promises to transform and enhance the capability of customer service providers. In this podcast we examine the impact and influence of AI technology on the provision of customer experience.

UC Trends 2020 is our series of interviews, stories and analysis bringing you insights from the world's biggest technology providers. We want to bring you an understanding of the workplace and technology trends that have been impacting their businesses and also further insight into their future plans. Avaya is one of the world's most recognisable communication providers and it has had particularly busy year with the recent announcement of a partnership with RingCentral. In this episode of Out Loud we hear from some of Avaya's management team about the past year and we ask them to divulge some of their plans for the future.

Resellers and service providers are continually looking for solutions and platforms that can give them the edge in increasingly competitive communication markets. Increasing competition from a new generation of over-the-top vendors and cloud giants has made this more challenging but next generation communications platform providers such as SkySwitch are equipping its partners with the tools to succeed. In this podcast we are joined by SkySwitch who give us all of the details on its proposition to the channel market and fill us in on its upcoming user group conference, Vectors 2019.

September's edition of the Microsoft monthly podcast begins with some further follow up on last month's big news. The podcast covers some previously uncovered areas of the Skype for Business Online retirement date announcement. The team explore how the news impacts, customers and in particular, those that have purchased 3IP Phones. After reviewing the additional Skype info the pod then moves on to the latest Microsoft Teams news. There are the usual host of updates covering additional PSTN connectivity, further info on the new whiteboard capture feature and another new territory for Team's data residency. Lastly the pod looks ahead the next big Microsoft event that is looming in the calendar.

The CPaaS market is growing rapidly and more and more organisations are looking to leverage the power of integrated communication services. Twilio are the dominant force in the CPaaS industry and its customer and developer conference SIGNAL is one of the most highly anticipated dates in the calendar. UC Today's roving reporter Moshe Beauford was on hand in San Francisco to bring you all of the news and trends. In this podcast he joins us to take us through all of the headline news and his event highlight reel.

In the communication and collaboration industries we are always hearing about 'unity'. Whether it's within unified communications or in other areas such collaboration, integration and interoperability features are always of interest due to the benefits that they offer to users. Cisco and Microsoft have been leaders in the space for decades and have rivalling platforms in a number of key areas. In this podcast we hear how Cisco is holding firm on its premise of 'building bridges not islands' by offering a growing number of integration features with Microsoft's productivity application suite. As well that, the pod also discuss new Webex features and an interesting development in the world of Cisco digital signage. The pod team also address some questions that have been sent in by listeners.

Businesses are looking to improve and enhance their processes all the time and recently we have seen increasing focus placed on UCaaS platforms. Unified communications as a service offers organisations new features, integration possibilities and functionality that would not have been possible previously with traditional communication systems. What does a modern UCaaS solution look like and how are they being utilised by businesses to transform their internal systems? Today we are joined by PGi whose UCaaS platform, GlobalMeet, is helping businesses around the world take advantage of the latest communication technology solutions to enhance their own processes.

There is huge hype surrounding emerging technologies within the communication and collaboration industries. Artificial intelligence, machine learning, IoT and big data all get a lot of attention but are businesses really able to apply these technologies to help improve their processes yet? Taking the complexity out of technology and applying its benefits with easily quantifiable metrics is key now for any technology vendor. In today's episode LogMein join us to tell us how it helps its customers leverage the power of emerging tech trends, often without them even knowing they are doing it.

Some of the most important organisations globally are those most invested in helping their local community's or global causes. Registered charities and non-profit organisations play a crucial role providing critical services and funding to those most in need of assistance. With their focus on reinvestment, not profit, often the funds available for technological investment can be reduced. Charitable organisations, however, have the same requirements and demand for the benefits that technology can bring. Providing their users or donors with the best possible experience can be the difference between success and failure. Non-profits often rely on the assistance of the technology community to provide discounts and support so that they can leverage the most cutting edge platforms. In today's episode we hear how CRM Integration experts, AMC Technology, do exactly that.

Sports teams and franchises represent some of the world's most beloved organisations. Just like all businesses sports specific industries have vital technology requirements. Mitel have been providing cutting edge communication and collaboration solution to sports teams, and franchises, for decades and Mitel join us in this episode to discuss its work most recently with Major League Baseball for its London Series event. Technology plays a critical role in various aspects of sports entertainment, from the front line to ensuring smooth and effective behind the scenes processes. Mitel have experience of all areas so can deliver a unique insight into the rigorous demands of one of the world's most high octane verticals.

Analytics is a hugely important area of any customer experience technology platform. How can you be sure that your organisation is providing the best service possible if you aren't reviewing and subsequently improving your CX provision. Xarios know how to help service providers and end customers by providing cutting edge analytics with more than 20 years' experience in the industry. At this year's KAZOOcon conference Xarios launched Dimensions, its fully cloud native solution utilising the powerful APIs of 2600Hz's KAZOO CPaaS platform. In this episode we hear from Xarios to fully understand the capabilities of Dimensions and gauge some of its future plans.

Market research can often unearth some fascinating insights into technology trends and misconceptions. Ribbon Communications have revealed the findings from its latest market research survey. In this podcast Ribbon join us to explain more about the survey and unveil some of its most interesting results. The wide ranging research uncovered results that elude to a huge opportunity for those operating within the UC and collaboration markets. The study also allows us to compare technology adoption across different areas of the market, from business size to vertical segments.

Over the last two years there has been a huge boom in the uptake of virtual, or digital, assistants within consumer markets. The success of products like Amazon's Alexa and Google Home have led to millions of households around the world utilising the tools to enhance all sorts of tasks from playing music, setting reminders and controlling appliances. So often with emerging technologies this sort of functionality is now starting to permeate the business world. Using tools designed for consumer markets has obvious ramifications for enterprise use in terms of security and compliance, but the potential benefits in terms of efficiency are clear to see. In this episode we discuss the potential for virtual assistant technology within business and examine solutions to alleviate some of the potential pitfalls.

Presenter Patrick brings you the latest news update from 2019. The UC Today News Update will bring you regular videos and podcasts summarising the biggest stories from the worlds of unified communications, collaboration and customer experience.

There have been some pretty major developments in the worlds of Cisco communication and collaboration over the past few weeks. Some further details have emerged clarifying Cisco's provision of cloud calling within its Webex platform. In this episode the guys analyse the latest news in terms of Webex Calling and PSTN provision. As well as the latest platform updates they also explore Cisco's product portfolio in terms of hardware. The new Cisco headsets complete the full stack solution which can offer a host of benefits to organisations as a whole. Get all of the latest feature update news and some speculation about possible future developments in this episode.

The primary communication method used between businesses and their customers is still voice. The rise of omnichannel communication has increased the mediums by which customers can communicate, but voice still leads the way providing the richest interactions. Being able to fully utilise and analyse the data gleaned from voice interactions is critical for businesses to understand and enhance their own performance. Red Box is a global leader when it comes to understanding and leveraging the power of voice data and in this podcast we explore how it helps some of its partners do exactly that. Red Box provide the crucial data and its partners have worked to develop innovative solutions that can transform business processes. We hear from a selection of Red Box partners about how they use artificial intelligence and machine learning technology to leverage voice data to develop transformative use cases.

There is a lot of hype within the industry about the potential for CPaaS, communications platform as a service, to transform business communication globally. Leading communications specialist and software provider, Ribbon Communications, has recently unveiled the results of a global survey analysing the procurement plans for organisations of all sizes. The results show that around the globe businesses are looking to the latest technology platforms to enhance their business processes and adopting CPaaS platforms appears to be of burgeoning interest.

Contact Centre providers throughout the industry are looking for ways to enhance their platforms to improve potential CX provision for end customers. Many are looking to emerging technologies to provide the next generation of innovation that will drive improvements. Google Cloud Contact Center AI is pioneering development in the sector looking to improve customer experience as well as streamlining operational efficiency. Customer experience and contact centre technology specialists Genesys first partnered with Google over a year ago and in this episode we hear about why they are extending the scope of the integration.

Contact centre is one of the communication industry's most innovative sectors. In this episode we are joined by both Mitel and Talkdesk to discuss the latest announcement, that they will partner to provide an enhanced enterprise contact centre solution. At first the partnership might sound like a strange marriage Mitel, giants in the traditional communications market, and Talkdesk, new kids on the block in CCaaS provision, but dig a little deeper and all sorts of benefits appear. The partnership will form a new product in the Mitel portfolio, MiCloud Connect CX, an all-in-one contact centre powered by Talkdesk in the cloud. Today we hear all about the new arrangement from both parties.

Presenter Patrick brings you the latest news update from 2019. The UC Today News Update will bring you regular videos and podcasts summarising the biggest stories from the worlds of unified communications, collaboration and customer experience.

Enterprise Connect is arguably the biggest event on the unified communications and collaboration calendar. Collaboration technology and platforms are taking a more prominent role every year and 2019 is no exception. With the rising popularity of platforms like Microsoft Teams, Cisco Webex Teams and Slack, more and more organisations are finding themselves in the difficult position of having to select a single platform to move forward with, but what if they didn’t have to choose? Mio enables seamless communication between workplace chat apps and at this year's Enterprise Connect they took the award for Best Innovation for Collaboration. In this episode we hear from their CEO to find out more about the platform and get his reaction to their success.

Industry events and trade shows often encounter the same issues, they are expensive and inconvenient for vendors, sponsors and attendees alike. The concept behind Collaboration Week NY 19 was to rectify some of these issues by providing a smaller, local and more focused event to provide everyone involved with the benefits whilst avoiding some of the usual draw backs. The event provided the opportunity for attendees to visit manufacturer, service provider and end-user venues in the New York City area alongside their UC and Collaboration colleagues and peers. Including site tours, presentations, panel discussions and thought leadership content the event concluded at the end of February and in this episode we review some of the main takeaways.

Technology trends impact all areas of business as they permeate and enhance the platforms that they operate. UCaaS platforms are becoming increasingly popular with businesses looking to leverage the benefits they can offer in terms of functionality and flexibility. But what are the latest technology trends that are going to impact the next generation of UCaaS platforms? In this episode we try to find out by examining the next wave of technological developments that will transform the capabilities of UCaaS systems.

Unified Communications as a service, or UCaaS, is now a well-established market globally. Organisations understand the potential benefits of 'as a service' or cloud delivery models which offer them the flexibility, scalability and security to stay ahead of their competition. Another huge benefit to such a model is the ability to quickly uptake and deploy new features and functions, as well as incorporating multimedia communication methods. As UCaaS is now established as the primary growth area within communications we wanted to find out what the future might hold for the platforms in terms of development and innovation. One of the market leaders in the UCaaS field join us in the podcast to look into their crystal ball to imagine what the future might hold for the world of UCaaS.

It has been a little while since the last Cisco podcast. In this episode we take a look at the latest news since the final recording of 2018. There haven't been any dramatic announcements but more messaging has been coming out of the Cisco Collaboration division reaffirming their commitment to their collaboration principles. Simplification and interoperability are increasingly important but the focus on cognitive collaboration is increasing as Cisco try to use their expertise to bring more and more context into collaborative experiences.

Last week UC Today bought you the news that Gartner, the world's leading research and advisory company have scrapped their magic quadrant for unified communications. Gartner Magic Quadrant (MQ) refer to a series of market research reports that rely on data analysis methods to demonstrate market trends, such as direction, maturity and participants. The unified communication quadrant has been stagnating for quite a while and the news that Gartner are now scrapping it hasn’t come as a surprise to the industry. In this episode I am joined by RingCentral who give us their reaction to the decision and analyse some of the reasons behind it.

Providing customers with exemplary experiences is undoubtedly hugely important for businesses. Now more than ever customer experience is one of the most crucial differentiating factors for organisations to stand out from the crowd and get ahead of their competitors. Providing great experiences isn't always easy and organisations must consider the security and privacy implications of the latest innovative platform that could improve their service provision. In today's episode we speak to the experts to find out how businesses can ensure that their customer's security and privacy is maintained whilst giving them the best possible customer journeys.

During January we focused on some of the emerging technology trends within CPaaS platforms and now we hear about another potential development from TeleSign. Telesign are one of the world's leading providers of global customer identity and engagement solutions and they have been pioneering work around mobile, or phone, number identification. The premise of being recognised by a brand by your phone number rather than a username, or other detail, has various advantages and we explore some of the potential applications within business in this episode.

Being able to offer customers a truly reliable, scalable and secure collaboration platform isn't always easy for resellers and service providers. Choosing the right platforms to invest in and then having the capability to provide them as a global solution are often hurdles too high to overcome. As one of the world's leading providers of telecommunication networks Telstra are determined to help their partners do exactly that. That’s why they have been working with Cisco to develop a cloud collaboration platform that allows partners to own the customer relationship but in turn provide those customers with a tailored solution that offers enterprise quality and scalability. Telstra Cloud Collaboration with Cisco, or TCC, utilises Telstra's enterprise global network in conjunction with Cisco's HCS to create a tantalising offering for partners. In this episode we speak to Telstra to find out all about it.

UCaaS is one of the fastest growing technology markets globally. With the proportion of cloud communication deployments increasing, more and more organisations are looking to leverage UCaaS platforms. For service providers and resellers the market is becoming increasingly crowded and competitive forcing them to uncover the latest innovations to differentiate their offerings. Mobile native services are now one of the highest priorities for the modern business so being able to offer customers a truly enhanced mobile experience could be of huge value to providers. Metaswitch have launched their new Max UC platform that promises to redefine Mobile Native Business Communications and Collaboration Services. They join us today to tell us all about it.

As our January focus on CPaaS draws to a close we wanted to look ahead to see what future developments might be in store. Market leaders Twilio have been developing CPaaS for a number of years and in this episode they look at innovations that might formulate the future of the platform. Traditionally CPaaS platforms have offered integrations with voice, chat and SMS functionality but the capabilities of the platform are yet to be fully realised. How will emerging technologies like artificial intelligence, machine learning, XR and bots be utilised in the CPaaS platforms of the future? We speak to the experts to find out.

Historically contact centres have acted as the main conduit between customers and businesses but the means in which consumers want to reach out has transformed in recent years. Consumers are demanding more when it comes to their interactions with organisations and now businesses are looking to provide a more proactive approach to service. How do you provide a truly proactive customer service experience? In this episode we examine the main benefits of proactive service, for both consumers and businesses, as well as the crucial factors that need to come together to enable this.

In this episode of Out Loud we look ahead to the Cloud Comms Summit which will be taking place in London in March. Hosted by the Cavell Group the event promises to be a key gathering for the Service Provider community. As thought-leaders in the European future voice and VoIP marketplace Cavell Group provide analytics and insights across the industry. Later this year they will be hosting their Cloud Comms Summit in London and we will be there to bring you all the news and key themes from the event. Today we preview the event which will provide the platform for Service Providers in the cloud communications industry to share best practices, discuss key trends and meet the biggest industry vendors.

As 2018 draws to a close we are starting to review what has been an incredibly busy year within the worlds of unified communications and collaboration. One company have been particularly busy. Yamaha might not be a brand typically associated within the industry but since their acquisition and re-branding of Revolabs, Yamaha Unified Communications now aim to a become a force within this technology sector. Utilising their decades of experience within the professional audio markets Yamaha are hoping to enhance modern day UC provision. In today's episode of Out Loud we hear from them to get an update on their year so far and look ahead to some of their future plans and targets.

The rise of technological consumption models throughout the industry has been revolutionary for businesses. Being able to utilise services on a more flexible basis has been hugely popular. Microsoft have seen huge success in this area with their Office 365 platform including communication tools such as Skype for Business. Often, however, customers were looking for more from Skype for Business and now one of the UK's leading distributors have teamed up with global cloud communications provider NFON to offer an enhanced service. The new Skype for Business as a Service offering will allow customers to leverage the full power of Skype alongside the communication enhancements offered by NFON's integration. In this episode of Out Loud we hear from both Westcoast and NFON to understand more about the new service and how it can benefit customers.

The whole industry is abuzz with talk around artificial intelligence. Now that our understanding of its capabilities are improving, more and more organisations are looking to try and leverage its power to enhance their own performance. So many technology companies claim to be utilising AI tech within their platforms but few are really adding genuine use cases. One company that are founded using some of the fundamental principles of AI are Zoom.ai. Their chat-based tool helps employees become more productive by securely automating some of those mundane daily tasks like searching for files, scheduling meetings, and generating documents all enabled by artificial intelligence and machine learning enhancements.

Digital transformation is one of the biggest trends globally, with organisations looking to leverage the power of technology to stand out across different market verticals. How do you define digital transformation (DX) and how can specific technology platforms, like CPaaS and iPaaS help businesses make the changes they need to? Today we examine those issues with world leading UC, security and SD-WAN provider Masergy. Examining exactly how digital transformation can be used by different organisations to their advantage is crucial to their potential success and Masergy assist their customers with the process on a daily basis, so are well placed to provide some insight.

November in the 2018 Cisco calendar has been a pretty big one. Two of the company's biggest events took place with BroadSoft Connections taking place in Miami and the Cisco Partner Summit taking place simultaneously in Las Vegas. It would seem unusual to have two of your biggest annual events taking place at the same time but the Connections event was planned prior to the announcement of Cisco's intent to acquire the UCaaS market leader in 2017. Collaboration played a huge role in both Connections and the Partner Summit. Cisco took the opportunity to announce various new integration features which will link their various platforms together more seamlessly and also took the opportunity to release various new collaboration enhancing products. In this episode the pod review all the news and speculate about how it might affect the Cisco partner world.

Facebook are undoubtedly one of the biggest brands when it comes to modern technology platforms. With huge recognition across the globe their Workplace by Facebook platform offers business users the chance to leverage the same technology that Facebook used during their astronomic rise to world social network domination. Workplace was developed internally and was such a success that the Facebook team realised other businesses could benefit from using the platform. Since its official launch at the end of 2016, Workplace now has over 30000 organisations using the platform and promises to become one of the world's most disruptive collaboration tools. In this episode we speak to some of the executive team from Workplace to bring you the inside track on their plans.

Ericsson-LG Enterprise are one of the world's largest providers of communication solutions, with over 15 million global users. Their Global Partner Conference 2018, GPC 2018, was the perfect platform to gather their partner community together to discuss all of the biggest trends impacting their organisations. The general industry move towards cloud and service based platforms is going to be critical to their development. UC Today were in attendance at GPC 2018 to bring you all of the latest news on their platforms and information on their plans within the industry. Patrick was joined by some of the senior management team from Ericsson-LG Enterprise to discuss the event and take a wider look at the market in general.

Everyone understands how important customers are to any organisation. The importance of great customer service is only increasing as industries become more and more competitive. Distinguishing yourself by providing great customer experiences is critical and could be the difference between success and failure. In this episode of Out Loud we hear from one expert who travels the globe speaking about the nuances of customer service and customer journeys to understand more about how to provide the best customer experiences possible.

The adoption of cloud based services have transformed the way in which businesses can consume technology. The XaaS, or as a service, model has various business benefits and organisations globally are realising these through the uptake of subscription services. One of the most transformational service platforms to develop over recent years is that of CPaaS. The communications platform as a service model offers businesses and developers the chance to leverage cloud services and integrate communications tools such as voice, video and messaging into their existing software platforms, without the requirement for their own infrastructure. So why is CPaaS so popular? Today we examine CPaaS with Cavell, thought-leading analysts in the communications space, and, communications and networking specialists, Alcatel-Lucent Enterprise.

As part of the submissions for the inaugural UC Awards we spoke to award nominees Plantronics and Polycom about their year so far, the main industry trends impacting them, and their plans for 2019. The news that Plantronics had acquired Polycom was one of the biggest stories in the unified communications world this year. The move was widely lauded as shrewd one with little portfolio overlap and huge potential for complimentary services. How has everything gone since the acquisition was confirmed? In this episode of Out Loud we find out.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Audio Productions about their year so far, the main industry trends impacting them, and their plans for 2019. Branding is huge within any market sector, so making sure you come across in the best way possible is crucial. Audio Productions are enhancing brand image for their customers by improving the professionalism and effectiveness of their communication systems. On hold systems have often failed to maximise valuable exposure to a customer, but Audio Productions can change that with their professional audio solutions.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Formation Tech about their year so far, the main industry trends impacting them, and their plans for 2019. We all know how critical communication is within any business, and Formation Tech are focused on ensuring that organisations can use their systems to maximise their own potential. As one of Avaya's most valued partners, Formation, have worked alongside the communications giant to refine their cloud offerings, becoming one of their most successful partners. In this episode of Out Loud we look back at their year so far, and ahead to the next.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Highfive about their year so far, the main industry trends impacting them, and their plans for 2019. Video communication and collaboration is becoming more and more important in the enterprise world. Being able to see your colleagues, regardless of their location, and collaborate with them is a critical facet of any modern business. Highfive take video collaboration very seriously and their WebRTC based solutions aim to make meetings as simple and effective as possible. In this episode we find out how they do this and why it's so important.

It has certainly been a busy couple of months in the world of unified communications and collaboration. In this episode Rob and Patrick roundup and review all of the biggest stories for you. The guys cover all of the major acquisitions that have taken place recently including Vonage acquiring NewVoiceMedia and RingCentral adding Dimelo to their portfolio. As well as covering the acquisitions the team also review all of the major new stories that have emerged. Lastly the guys look head to the remaining weeks of 2019, previewing all of the events and some major upcoming changes at UC Today.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Fuze about their year so far, the main industry trends impacting them, and their plans for 2019. Fuze are one of the cloud-based unified communications companies that are growing most rapidly. Their holistic portfolio which includes voice, video and collaboration solutions has gained real traction with customers and has increased speculation about a potential IPO. Today we have a look back at 2018 from their perspective and also look ahead to the future.

As part of the submissions for the inaugural UC Awards we spoke to award nominee RingCentral about their year so far, the main industry trends impacting them, and their plans for 2019. RingCentral are one of the world's leading providers of cloud-based communication and collaboration solutions. Their portfolio includes solutions across the UC landscape from the contact centre to the small office. Today they join me on the podcast to discuss their main highlights and news from the last year and then to look ahead to their main plans for 2019.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Dialpad about their year so far, the main industry trends impacting them, and their plans for 2019. The cloud communications market is full of innovative businesses trying to maximise their proposition and enable customers to leverage the power of great communications. One of the most innovative and disruptive companies how share this aim, are Dialpad. Their pure-cloud communication platforms leverage the power of emerging technologies, like artificial intelligence, so they can add as much value as possible to their customers. Today on Out Loud we hear from them.

September has been a challenging month in the Cisco collaboration division. There has been a major outage on the Webex Teams platform which has caused serious issues for customers and partners. In this episode we discuss the causes and ramifications for Cisco. There has also been more reshuffling within the management of collaboration division so we review the lasts movers and shakers. Cisco have, despite the apparent issues and changes, been busy releasing a host of new products and features for the various collaboration platforms and we cover off all the latest news on those.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Spearline about their year so far, the main industry trends impacting them, and their plans for 2019. Ensuring great quality when it comes to communications systems is one of the most paramount concerns for all organisations. Spearline enable just that assurance, their testing services for toll and toll-free numbers enable their customers to provide the best possible quality of service. We hear from them to look back at very successful 2018 and take peek into their plans for the future.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Spearline about their year so far, the main industry trends impacting them, and their plans for 2019. Ribbon Communications are now one of the most recognisable brands within the industry after the merger of Sonus and Genband. Their extensive portfolio assists their service provider partners and enterprise customers with all aspects of their networks in terms of communication, security and collaboration. In today's episode they look back at their highlights from the last 12 months, since the merger and divulge some of their plans for 2019.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Oblong Industries about their year so far, the main industry trends impacting them, and their plans for 2019. Collaboration is becoming more and more important as working habits change and there are greater requirements for remote workers being able to perform together. Oblong with their solutions like the Mezzanine series enable fully content-rich collaboration within a local or sporadic environment. On Out Loud today they tell us about their plans for Mezzanine in the collaboration space.

GITEX is one of the world's largest technology shows with tens of thousands of attendees flocking to the Dubai World Trade Centre to examine all the latest technologies from the world's biggest companies. Avaya are one of the most recognisable brands at the event with their stand showcasing their most cutting edge unified communication and contact centre solutions. In this episode we catch up with them, during the show, to discuss their attendance along with one of their partners Formation Tech. Formation specialise in cloud solutions so it was interesting to get both a vendor's and partner's perspective on the event.

As part of the submissions for the inaugural UC Awards we spoke to award nominee SilexPro about their year so far, the main industry trends impacting them, and their plans for 2019. The meeting, or huddle, room is one of the most important areas for communication and collaboration. Traditionally the setup of the hardware to facilitate interaction has possibly been incorrect. SilexPro are aiming to change this with their innovative solutions and products which make the technology a central part of the experiencing. On Out Loud, in this episode they tell us how.

As part of the submissions for the inaugural UC Awards we spoke to award nominee 8x8 about their year so far, the main industry trends impacting them, and their plans for 2019. There has been a dramatic shift in the general attitude towards communications. The rise in popularity of cloud and hosted platforms is becoming more and more widespread. Even with market penetration only estimated at around 10-20% there is a still a huge opportunity for providers globally. 8x8 are one of the global leaders who have capitalised on the markets shifting demands and their suite of mobile and flexible solutions have garnered much recognition within the industry.

The modern contact centre is an integral part of any business providing the crucial contact point between customers and a brand. Twilio have been developing their cloud-based contact centre platform, Twilio Flex, and today we take a look at how flexible it really is. AMC Technology specialise in CRM integration within the contact centre and their new cloud platform, DaVinci, and Twilio Flex could be a perfect match. In this episode we look at the benefits of a new approach to contact centre platforms focusing on customisation, enabling customers to create their perfect mixture of communication channels.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Logitech about their year so far, the main industry trends impacting them, and their plans for 2019. One of the most recognisable brands within the industry Logitech specialise in solutions that enhance communication and collaboration. Whilst they are attending Microsoft Ignite in September we caught up with them to review 2018 and examine their plans for next 12 months.

As part of the submissions for the inaugural UC Awards we spoke to award nominee 2600Hz about their year so far, the main industry trends impacting them, and their plans for 2019. Cloud telephony has often been criticised for being overly complex to initiate and too expensive to operate. 2600Hz was founded to be the antithesis to these issues. It offers a cloud-based telephony platform that simplifies how business sell, deliver and manage communication services all developed as an open-source platform to maximise innovation and availability. Today we hear about their 2018 and what their plans are for the next 12 months.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Diabolocom about their year so far, the main industry trends impacting them, and their plans for 2019. Customer experiences and contact journeys are becoming ever more important in the business world as companies try to use them to differentiate their products and services in competitive markets. The customer contact centre is the key constituent of this so providing an innovative platform to best enable customer success is critical. That is exactly what Diabaolocom are aiming to achieve with their cloud contact centre platform and today we hear from them about how they want to help their partners to maximise customer experiences.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Kakapo about their year so far, the main industry trends impacting them, and their plans for 2019. BroadSoft is one of the world's leaders in the unified communications, team collaboration and contact centre industries. Kakapo systems specialise in software development in user applications for the BroadSoft platforms. Kakapo's work is critical for BroadSoft Service providers so we hear about how 2018 has gone for them and what their main targets are for 2019.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Gamma about their year so far, the main industry trends impacting them, and their plans for 2019. Cloud communications is an industry that is developing quickly within the UK but the it relies on organisations who can provide the infrastructure to enable this growth. Gamma are one of the UK's leading suppliers of voice, data and mobile products and services. Their portfolio caters for a large segment of the market from SMB through to the enterprise. In this episode we hear from them to examine their strategy and plans.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Brightlink about their year so far, the main industry trends impacting them, and their plans for 2019. The cloud communications market is becoming more and more competitive so differentiating yourself in the market is crucial. In today's episode we hear from Brightlink about how they are doing just that with their CPaaS platforms.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Yeastar about their year so far, the main industry trends impacting them, and their plans for 2019. Yeastar have had a particularly busy year during 2018 they have launched their first cloud product. This marks a dramatic shift in their strategy and opens a huge section of the market for them to attack with their new solutions. We hear about the product itself and their plans for it and the business as whole in the future.

As part of the submissions for the inaugural UC Awards we spoke to award nominee StarLeaf about their year so far, the main industry trends impacting them, and their plans for 2019. The video conferencing industry has been developing rapidly. The rise in importance of video communication methods in the consumer world have transferred into the professional landscape. StarLeaf specialise in both messaging and video conferencing solutions and manufacture a wide range of video endpoints for meeting rooms, desktops and within the mobile space. In this episode we hear from them about the industry and their plans for the future.

As part of the submissions for the inaugural UC Awards we spoke to award nominee GCI about their year so far, the main industry trends impacting them, and their plans for 2019. GCI are a leading converged IT and communications supplier who have been well established within the UK for over 20 years. They are also one of the fastest growing managed service providers within the UK with a suite of possible support and maintenance options for all manner of businesses. In this episode their CEO, Adrian Thirkill, was available to give us all the information on their position within the industry and plans for the future.

The accelerating of growth in the use of unified communications and collaboration platforms increases the ability for enterprise organisations to connect internally, and with one and other. But to enable this sort of functionality the connectivity provided is even more vital. What do you do if the connectivity just isn't suitable? Kollective has the answers. Their cloud-based, smart peering distribution platform leverages existing network infrastructure to deliver content faster, more reliably and with less bandwidth. The Kollective platform scales existing IT infrastructure to accelerate content delivery to the edge of the enterprise while minimising network congestion and we hear how in this episode of Out Loud.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Natterbox about their year so far, the main industry trends impacting them, and their plans for 2019. Natterbox provide cloud communications solutions that embed in the Salesforce platform. During 2018 they have experienced some remarkable growth and their Sales Director Ian Moyse is on hand to take us through all of the news.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Crestron about their year so far, the main industry trends impacting them, and their plans for 2019. It has been an incredibly busy time for Crestron and not without its challenges. Robin explains that the European market has transformed dramatically so the away Crestron work has also changed. Industry demands from customers are shifting hugely with the greater onset of cloud technologies and the rise in popularity of collaboration platforms.

As part of the submissions for the inaugural UC Awards we spoke to award nominee ZaiLab about their year so far, the main industry trends impacting them, and their plans for 2019. Asonele Kotu, Head of PR and Events for ZaiLab, is Patrick's guest on the podcast to discuss an incredibly busy year in one of the world's most innovative and disruptive companies. ZaiLab launched their 100% cloud-cased, pay-as-you-go contact centre platform earlier this year so expanding their footprint and raising brand awareness has been their main focus. ZaiLab have ambitious plans for the future so we hear what they have instore for 2019 and beyond.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Red Box about their year so far, the main industry trends impacting them, and their plans for 2019. Their CEO Richard Stevenson joins Patrick on the podcast. Richard gives us a brief history of Red Box and explains how they have transformed into one of the world's leading voice capture and analytics specialists. The use of voice data is changing and Red Box are at the forefront of the new frontier in terms of analytics and insights.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Tollring about their year so far, the main industry trends impacting them, and their plans for 2019. Tony Martino who is the CEO of Tollring joins Patrick on the podcast to take us through all of the latest Tollring news as well as discussing the increasing importance of security and compliance across industry. Shifting work patterns are also impacting the requirements for organisations to be able to monitor and analyse data.

As part of the submissions for the inaugural UC Awards we spoke to award nominee Zoom Video Communications about their year so far, the main industry trends impacting them, and their plans for 2019. Daniel Creigh, Head of the UK and Ireland for Zoom, joins Patrick on the podcast to take use through some of the huge growth that Zoom have been experiencing around the globe as well as discussing the additional functions and features that they are constantly adding to the platform.

We have launched our inaugural UC Awards 2018. The awards will be recognising the most disruptive and innovative companies and solutions across the Unified Communications and Collaboration industries. An industry esteemed judging panel will evaluate the applications and crown the winners in each of the seven categories. The winners, and those deserving of a special mention will be announced in November. As part of the submissions we spoke to award nominee Five9 about their year so far, the main industry trends impacting them, and their plans for 2019.

Call analytics and reporting can provide huge benefits to customers around the world who want to better understand and enhance their service provision. But often this information is in a format that is difficult for customers to understand and interpret. Node4 the UK based managed service provider are aiming to change that with the launch of their call reporting and analytics feature.

Artificial Intelligence and Machine Learning are two technology areas that raise questions about the legitimacy of various human jobs roles moving into the future. Many people have postulated that developments in AI and ML will lead to the redundancy of humans across many industries in job roles that can be easily assimilated by machines. But is this the case and will machines be taking our jobs? In this episode of Out Loud we hear from an expert in the field who explains more about this very topic.

With modern networks transforming at such a rapid speed it is critical for enterprise organisations and service providers to be able to ensure security throughout every network layer. What are the most useful tools that enable companies to do this? In this episode we are joined by Ribbon Communications and Nectar who have partnered to offer a centrally located unified communications diagnostics (UCD) system to monitor multiple, geographically dispersed SBCs and identify network issues affecting communication systems.

As the financial year draws to an end at Cisco we review all of the latest news and updates from the summer in their world of collaboration. Next month Cisco have their annual sales conference GSX and we examine all the features that will be discussed during the event. Normally the FY year end brings some restructuring so it will be interesting to see what will unfold. We look at updates to the Webex meeting platform including expanded device support and democratised meetings.

We are living in the age of technological revolution. There are a number of new innovations that are affecting organisations tech strategies around the globe. What are these different megatrends and how can the world, and industry utilise their innovations to transform? Century Link join the podcast today to examine the trends, such as the rise of IoT, Cloud and Big Data, and try to understand how enterprise organisations are reacting.

Collaboration is one of the biggest rising trends through the technology world, enabling organisations to work together more efficiently across geographical locations and internal departments. Have the established players taken the best approach to enable the most effective collaboration? Unify have a fresh approach with their collaboration tool, Circuit. Circuit has a number of unique features that differentiate it within the market. In this episode we hear all about it and how effective collaboration is needed to create a self-service culture.

Everyone who has worked in an office knows that the way in which different people use technology varies dramatically according to their personality. Leading hardware solutions provider, Plantronics, have looked at this in depth with their research into the effect of personas. Would you work best with a desk phone or maybe just with a headset that is compatible with a mobile device? Plantronics have mapped seven different personality types and examined how technology can best be used to enhance each users working efficiency.

Collaboration platforms are one of the hottest areas of technology that we examine at UC Today. Enabling effective communication and teamwork the platforms are becoming a vital business system within industry and professional environments. With the enormous rise in their uptake, the security of the platforms appears to have taken a back seat. Shadow IT is another aspect of business communication that organisations need to address to combat the use of consumer collaboration and communication tools. In this episode we discuss security with Wire who are arguably the world's most secure collaboration platform.

Omnichannel communication now forms the basis of customer to business interactions across the globe with the days of single communication paths behind us. But why is omnichannel communication so important and is it getting harder for organisations to offer viable omnichannel customer experiences? Zendesk are one of the world's leading providers of customer service and support software and they examined why companies are looking to omnichannel to improve their CX provision. Their benchmark report analysed data from more than 45,000 of their customers in 140 countries and today we talk to them about the findings in detail.

One of the most important aspects of any business are its communication systems. Connecting the organisations, often, global workforce, enabling communication with customers and partners is critical to operational success. How can you be sure that your systems are working as well as they can be? In this episode we examine the sort operational efficiency goals that organisations should be setting themselves and how best they can achieve those.

Contact Centre is one of the fastest developing areas that we cover at UC Today. We hear from leading provider Five9 to examine their full portfolio. The world of the contact centre is changing so we wanted to understand how different products and services suit different customer requirements. As one of the leading providers of customer contact centre solutions we asked to break down their full product portfolio for us in this episode.

It has been a record breaking summer around the globe weather wise and the scorching temperatures have been mirrored in the hot bed of news and gossip within the unified communications and collaboration industries. The UC Today team look back over the last few months to summarise all the latest news for you. The team look back at the recent events, provide a news round up and look ahead to the next couple of months.

More and more businesses are looking to the cloud to host their next communication platform. The enhanced feature availability, flexibility and resiliency offered by cloud platforms is becoming more and more appealing to organisations. The landscape in terms of provisioning is transforming rapidly and with the greater spectrum of options now available the decision on which path to choose is undoubtedly a difficult one. Avaya have made a huge effort to transform their offerings to specialise in cloud platforms and today we hear from some of their experts to break down the options available so that navigating the cloud course can be a little bit more simple.

The explosion in the amount of data available is transforming our ability to analyse business interactions throughout industries. This explosion is only expected to continue with the rise and onset of IoT. But how can organisations utilise this data for their benefit? Not all data is good data and being able to clarify the relevant sources from the background white noise is critical in enabling the most enhanced analytics. With the developments in artificial intelligence and machine learning, optimisation of analytics is not so much a future concept as it is with us right now. Workforce optimisation and analytics specialists Calabrio join Patrick on the podcast to discuss the topic.

Augmented, mixed and virtual reality are some of the most exciting technologies emerging at the moment. But what are the different realms of reality? This episode of Out Loud explores the differences, benefits and practical applications of each realm. Our expert guests explains the nuances of each and provides some examples of how these can we used within industry and business.

Cavell Group is the thought-leader in the European future voice and VoIP marketplace providing analytics and insights across the industry. In June this year they hosted their Cloud Comms Summit in Washington DC and we were there to bring you all the news and themes from the event. Along with the Cloud Communications Alliance (CCA), Cavell hosted the summit which is the leading event for Service Providers in the cloud communications industry to share best practices, discuss key trends and meet the industry vendors. One of the attendees were 2600Hz, whose business is founded on the premise of open source communications.

8x8 specialise in cloud communication and customer engagement solutions and they have just announced the general availability of their next generation platform, X Series. Up until now there has been no offering within the industry boasting to combine one cloud solution for voice, video conferencing, contact centre, team messaging and collaboration but now there is. X Series is available across mobile and desktop devices and 8x8 are aiming to change the game with this all-encompassing new platform. We hear all about it in this episode of Out Loud.

The cloud telephony market is a crowded and competitive one. The market itself has grown more slowly than other markets where other applications and business functions have been migrated more readily to the cloud. It does appear now through that the cloud communication market is catching up and demand within organisations is growing. Within the UK the traditional channel market has already started to change. From the original setup of ICT resellers and voice specialists the lines are now blurring and the most resourceful and successful providers can provide all aspects of a business's technology needs.

Emerging technologies and the changing consumer landscape have transformed what customers expect from their business interactions. The traditional model of the contact centre has to transform too. In many cases it already has. With the massive increase in cloud based contact centre platforms many would argue we have already reached a new era. Brain Solis, author of Contact Center 2.0: The Rise of Collaborative Contact Centers, is the expert guest on the podcast today to provide an overview of his report which was commissioned by RingCentral. The report focusses on the premise that digital transformation is making contact centres more unified, collaborative and intelligent.

UCaaS and CPaaS platforms are some of the most innovative within the communications market and can enable some real benefits for organisations that leverage them fully. One of the most desirable attributes for a business is that of agility, allowing them to react quickly and decisively in their often competitive industries. UCaaS and CPaaS platforms can really assist to create agile structural models for business and in this episode we look at how they can do this. Ribbon Communications have an intense focus on helping their customers and partners to achieve agile processes so are the perfect guest to join Patrick on the podcast for a deep dive into how they do this.

Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year which took place in Las Vegas in June. Mitel are one of the huge players in the communications landscape. They have made an enormous effort when it comes to transitioning their customers into the cloud. At the event they were showcasing their latest cloud contact centre solutions and we were there to discuss them and take a look.

Cavell Group is the thought-leader in the European future voice and VoIP marketplace providing analytics and insights across the industry. In June this year they hosted their Cloud Comms Summit in Washington DC and we were there to bring you all the news and themes from the event. Along with the Cloud Communications Alliance (CCA), Cavell hosted the summit which is the leading event for Service Providers and the cloud communications industry to share best practices, discuss key trends and meet the industry vendors. As the industry is in flux it provided great insight into the main changes and trends that will be shaping the landscape in the future.

Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year which took place in Las Vegas in June. One of the most disruptive players in the communications market has been Twilio. Their innovative development based platform has captured the imagination of a huge amount of customers. As a CX focused event CCW's main premise suits the Twilio proposition so well as their platforms are hugely flexible, allowing organisations to tailor solutions to enhance their customer service as much as possible.

Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year which took place in Las Vegas in June. In this episode we hear from Talkdesk who is a leading cloud contact centre software provider. As a provider of customer contact systems events like CCW are vitally important for Talkdesk for a number of different reasons. We examine the main themes from the show and also look at some of this year's biggest industry trends.

Unified Communication systems seem to be the last bastion of an organisations infrastructure to move into the cloud. This can be the result of a number of factors but Avaya and their partners are keen to ensure the industry is fully prepared in all aspects. They have shifted their focus over recent years to their cloud portfolio. Today we hear from one of their specialist cloud partners, Formation Tech, about how their business started and why they chose Avaya's cloud platform as the foundation for their solutions.

Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year which took place in Las Vegas in June. Genesys were one of the most visible brands at the event with various presenters and speakers taking part in the conference itself. One of the most interesting ideas we heard at CCW18 was the use of storytelling within CX experiences. Not fanciful tales to mislead customers but using narratives to ensure the customers get the best experiences possible.

Deploying a new communication or collaboration system across a business is undoubtedly a huge undertaking. How can you be sure your network is capable of successfully managing the traffic required? Today we look a tool from the experts at Modality Systems which can enable businesses to ensure their network environment is ready for such a large system change. Their Impact Assessment is specifically designed to test customer networks prior to deployment to mitigate any potential risk when a Microsoft Skype for Business or Teams project is initiated.

Call routing has always been considered a dark art with little or no recognition within businesses, despite the crucial role it plays within system functions. From Automatic Call Distributors through the development of CTI systems, the development of routing has come a long way. Queue based routing was the original premise with skills based routing a later enhancement. Now we have reached the age of predictive routing where AI can be utilised to maximise potential.

Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. UC Today attended the event this year, which took place in Las Vegas in June. Five9 was the main sponsor and one of the most visible and prominent brands at the event. Patrick is joined by some of their executive team to discuss the event from a Five9 perspective but also review their position in the industry.

As usual loads has been going on in the world of Cisco collaboration. Our monthly update for June brings you all the latest news and updates for the platforms. Webex Teams has a new user interface (UI) and our Cisco expert takes us through the main changes. The changes all tie into Cisco's drive to make the platform as simple to use as possible. Further integration with the WebEx meetings platforms has also been enabled.

Security threats continue to grow, evolve, and multiply, continually threatening organisations with a variety of undesirable outcomes. Now more than ever it is vital to clearly establish the most efficient and effective way of protecting your business systems. As organisations adopt more collaboration and communication solutions the risk of breach potentially increases with more access points for intruders. Security cannot be an afterthought it must be present through all stages of planning, deployment and usage.

Workforce behaviour is changing dramatically, the rise in remote and flexible working is dictating the requirements for employers. The youngest members of the workforce have very different ideas about how they are most productive, the traditional office setup and the tools businesses provide may not align with that. We also need to consider the next workforce generation who are not yet in employment but will be the graduates of the future in the next 5 to 10 years as their ideals might be even more radical.

Organisations spend huge amounts of money on their public image. Branding, websites and marketing materials all play a crucial role in amplifying and enhancing a company's public image, but what about your telephony on hold systems? For too long phone systems have had unprofessional and inefficient on hold systems, often considered to be unimportant they actually play a huge role in the frontline of customer services. In this episode we discuss these systems and how they can be enhanced.

RingCentral have commissioned some research in their Zen Survey examining collaboration, where they try to establish the most efficient ways of working. The huge amount of communication and collaboration platforms available has increased the complexities for organisations when trying to optimise their workflows. Communication and collaboration methods vary according to various factors, including industry verticals but also within the different generations of an organisation's workforce. We take a look at the best ways to avoid disruption and ensure productivity.

PeterConnects offer a variety of innovative solutions to enhance Microsoft’s Skype for Business and Cisco’s Unified Communications Manager platforms. Their customer contact centre solutions comprise an Attendant, ServiceDesk, ManagerAssistant, OmniDirectory and a ContextManager. We hear from their CEO where we discuss the penultimate leg of their European partner tour and the future of their portfolio.

The traditional sales landscape is changing. The different purchasing models used by businesses and also within the consumer environment require a shift in sales approach. Many more services are moving to consumption models. Historically a sale for a particular product or service might have been made only once every few years before an upgrade. Now though with the rise in the consumption economy and with increased buyer power, flexibility on the behalf of the buyer is enhanced. We consider these changes and how selling may need to morph to reflect changing industries.

Ribbon Communications are one of the largest communications equipment and software manufacturers after the merger of GENBAND and Sonus Networks. Their annual event 'Ribbon Perspectives 2018' took place in Los Angeles and UC Today were there to hear from some of their senior executives and bring you a summary of the event. We hear about the importance of the gathering and also about some of their innovative new solutions that took centre stage during proceedings.

Customer Contact Week is arguably the biggest and most important contact centre, CX and customer care event on the planet. This year's event starts on the 18th of June in Las Vegas and UC Today will be there to bring you all of news. One of the biggest and most exciting brands attending will be Five9 who provide leading cloud contact centre software. In this episode we speak to them to preview the event to find out why it is so important for providers of CX enablers.

Unified Communication platforms are some of the most important business systems utilised by organisations. Providing the vital links between departments, colleagues, partners and customers they are the lifeblood of nearly all industries. But are they working to their full potential? Research conducted by UC management specialists Virsae indicates that many are not. Over provisioning, inefficient design and underutilised capacity are just some of their many findings which could be costing businesses millions worldwide. We hear from Virsae about the research and look at the best ways for businesses to try and improve their systems.

May has been a huge month for Cisco, following all the April news from their collaboration summit where they announced the end of Spark. The rebranding in full began in earnest in May. We follow up all the news and look at the changes that have come into force. Most of these changes seem to be in line with a general transition in terms of strategy from Cisco, where they are looking to focus more one product set, Webex. There was also some breaking news in terms of departures so we explore those as well.

Digital and business transformation is one of the main focus areas for organisations looking to modernise and ensure they remain relevant within their industries. Avaya have a huge customer base and their latest promotion is designed to help their customers on their transformation journeys. For every organisation digital transformation is a unique process but Avaya are in a critical position to help their customers examine their communication platforms to ensure that they enable the benefits that transformation can bring.

Emerging technologies like AI are really creating a buzz within the industry, but how do customers take advantage of the benefits? Pure-cloud communications provider Dialpad are here to help. They have added a specialist AI business TalkIQ to their platform and plan to enhance their existing proposition by adding further AI features and tools to their three main business offerings.

RingCentral were one of the biggest brands at UC EXPO 2018, we hear from them about their attendance at the event and some of the main trends from this year. Once we hear about their expo exploits we then move on to get their take on the current communication industry.

Toll fraud has for a too long been a major problem within the UK Communications industry. Every year businesses fall victim to various sophisticated schemes which run up huge bills and leave the businesses to pick up the tab. In today's episode we host a panel of expert guests who all see fraud from a different angle within the UK. Tollring are specialists in fraud detection and prevention and they are joined by their partners BT and Daisy Group to discuss the issues and how the industry can better deal with this threat.

Communication and internet privacy is a hot topic, not just within industry but around the world globally. Government, big business and cyber-crime networks are all working to track and utilise data gleaned from your user activities, whether that’s what you look at or who you communicate with. Providing insights on how to ensure your privacy online BestVPN not only offer comparative VPN reviews but also other insights onto how to try and keep your data private online.

UC EXPO is Europe's biggest communication and collaboration event and 2018 did not disappoint. UC Today attended the event as media partners so in this episode of the Out Loud podcast we take you through all of the main news from the show. From Cisco through to Microsoft and stopping off on the way to discuss the emerging technologies on show at the event, we cover off all of the news for you if you weren't able to make it to the Excel in London.

GDPR comes into force on Friday the 25th of May and the hugely anticipated deadline has created so much buzz in the industry. A set of regulations that further enforce and tighten the restrictions around organisations and businesses managing the personal data and privacy of EU citizens. There are threats of huge fines for those who don’t comply with the new regulations. We speak to Five9 about how they have been preparing and helping their customers to be as ready as possible.

Slack recently announced they have reached an impressive 8 million daily users. So in this episode we speak to them to get their take on the current collaboration market. Since their inception the market has changed dramatically and many new players have entered as competitors. Not only has the competition increased but the market dynamic has changed with a much greater uptake of collaboration tools, like Slack, rapidly expanding the available market for providers.

Creating the optimal user experience is often the main focus for collaboration technology providers but if you don’t meet the general requirements of business it's redundant. Enterprise organisations must ensure security and compliance when looking to implement technology solutions. What are the main considerations for businesses and how can they manage their own requirements for deployment and management whilst enabling users to operate the solutions easily? In this episode we speak to DisplayNote to find out how they address this.

There have been some major changes within Cisco's collaboration unit recently with the rebrand to Webex and some senior staff departing. During a partner collaboration event in London we caught up with Vice President and General Manager of Cisco's collaboration unit Snorre Kjesbu. Snorre was presenting at the event, which took place on the top floor of the Shard building in London and we had the chance to discuss all things collaboration.

As an expert in the field Brian Martin talks to us about voice biometrics. Fingerprints and DNA have long been used within the security industries and law enforcement to identify criminals and fraudsters. The next phase in within security provision maybe a voice database. Companies like Spitch have developed speech solutions to such a degree that keeping the voices of criminals or fraudsters in a database could prevent some of the most common fraudulent tactics that the industry falls victim to currently. We hear from the speech solution specialists about how voice solutions can assist in compliance and how the solutions can assist within all industries when it comes to avoid fraud.

Deployment and management of IP devices has been a headache for organisations, resellers and distributors historically. Solutions that can assist with this often time consuming and inefficient process are invaluable. In today's podcast we hear from Swoop Datacom and Westcon about ForgeServe a solution that can revolutionise device deployments.

Omnichannel communication is one of the hottest trends within unified communications and collaboration technology but in today's episode we focus on voice. The most traditional communication method between customer and organisations voice is still the most important tool in customer service. Red Box Recorders specialise in voice capture and understand the use of voice more than most so we put our questions to them to try and understand more about how it has developed historically.

April 2018 has proved to be one of the hottest months in Unified Communications and collaboration with loads of breaking news. Publisher of UC Today Rob Scott joins Patrick for a review of the month where they discuss all the biggest and most popular stories. The pair also look ahead to the month of May to speculate about what may occur and examine some of the upcoming deadlines such as GDPR.

Has the realisation that customer service and CX is the most important factor within business finally dawned on global industry? One of the buzz phrases within UC and C currently, it appears that many organisations have realised that the customer and their experiences are so critical to enable business success. Today on Out Loud we discuss the provision of customer service and how technology platforms are important but not the most vital factor in providing great customer services.

One of the fastest growing cloud platforms is CCaaS and one of the leading providers for workforce optimisation is Calabrio who understand the benefits. This podcast explores the importance of customer service and how cloud platforms can enhance an organisation’s ability to provide great service.

Emerging technologies and UC and C platforms within organisations are often cited as being critical to the success of the business but really the people and staff using the systems are more important. User uptake when it comes to technology is crucial to any deployment's success. But how do you know you have the right people to fully utilise technology in the first place? Recruitment, staff training and employee satisfaction are critical factors and today on Out Loud we examine those.

Watson Workspace is IBM's communication and collaboration platform and UC Today bought you the news last month that they would be utilising Zoom video as part of its offering. Out Loud are joined by Zoom and IBM to find our why the partnership is such a great fit and the reasons behind it. We also explore the potential for the platform moving forward utilising Zoom's video tools and the benefits that can bring to users.

Big news came out of Phoenix, Arizona, where Cisco announced that Spark was being rebranded. Their collaboration platform had failed to gather enough notoriety in the industry so Cisco intend to capitalise on the Webex brand by renaming Spark, Webex Teams. Out Loud hear from an industry expert and Cisco partner who has more information on the reasons behind the changes and what this means for the future of Cisco collaboration.

Arguably the two biggest collaboration platforms on the planet are Microsoft Teams and Cisco Spark. We decided it was time for an evaluation of the two proposals. Out Loud brings you debate from two expert guests who will provide contrasting viewpoints from both perspectives. We discuss the history of both Spark and Teams and then compare and contrast their respective features.

The modern workplace has changed dramatically since the turn of the century. From the traditional idea of a workplace 20 years ago in the archetypal office to the modern idea of remote working, the environment has transformed completely. In this episode we are joined by Mike Adams who is Channel Manager for Zoom Video Communications. Mike and Patrick discuss the new ideology of the workplace and how modern technology can enable much more innovative design when it comes to the 'office' wherever that might be.

The qualities of a successful entrepreneur are often hard to define and quantify, especially within the technology sector. Dave Dadds undoubtedly has those qualities. He spoke exclusively to UC Today about his industry history and how he managed to move from being a BT engineer in the 1980s to now being CEO of various successful technology businesses. Founder of VanillaIP and Uboss, Dave was one of the first to recognise the potential value in cloud communications and capitalise on this by providing great services to customers.

One of the biggest collaboration platforms globally is Cisco Spark and this new Out Loud podcast series will bring you regular updates on developments and updates within the platform. The first episode provides an overview and background for Cisco Spark as well examining the ideology behind Cisco's development of the platform.

Artificial Intelligence, Augmented Reality and the Internet of Things are all hot topics within business, but does anyone fully realise the practical applications? LogMeIn have a real understanding. Making use of these emerging technologies within organisations is key to their success so we discuss some of the practical applications now and the future possibilities.

The last few months within UC and C have certainly been eventful. Publisher of UC Today Rob Scott joins Patrick for a review and round up of all the news. From last week's breaking story of Plantronic's Polycom acquisition to the confirmation of the Cisco BroadSoft deal's ratification we review all of the goings on and what might be to come in the next few months.

Collaboration technology and tools are often lorded as the best way for organisations to increase efficiencies for their end users, quantifying that efficiency is often more difficult. Realising those productivity gains is critical to proving value and providing accurate information in relation to ROI. With companies using a variety of different collaboration and communication mediums the issue of data analysis is made even more complex. We look at the correlation between accurate data analysis and providing great customer services

Often one of the lowest priority mediums within collaboration and meeting technology, sound is sometimes overlooked. Enhanced video capability and a simple user interfaces seem to be the number one targets with little attention paid to the quality of the audio. We spoke to Andrew Border from Dolby and he explains why this should not be the case and that sound and audio quality should be the number one priority for enabling functional and effective remote collaboration.

One of the most interesting angles at EC 2018 last week was the potential disruption caused by the new big players entering the market such as Amazon. The success of Alexa within the consumer world has driven a real desire for professional organisations to be able to leverage this technology in the workplace. We were lucky enough to be able to secure some time with General Manager for Alexa for Business Collin Davis so he could explain how they are looking to change the existing market.

Last Thursday during Enterprise Connect 2018 we conducted our review of the week's action with analysts David Danto and Tim Banting. Both previous guests on the Out Loud podcast and veterans of previous Enterprise Connect Events David and Tim take us through the week and give us their highlights. We compare this event to previous years and analyse the changing trends that have shaped the event in 2018.

On Monday during Enterprise Connect 2018 we were lucky enough to speak to RingCentral's John Finch, AVP for Product Marketing, and Jose Pastor VP of Product Management. John and Jose take us through the latest RingCentral news and provide some insight on the current market. As well as updates we find out what an event like EC 2018 means to them and their main drivers for sponsorship.

Earlier this week during Mitel Next 2018 in Munich we were lucky enough to speak to a host of senior Mitel Executives to hear their thoughts and opinions on the technology world and how Mitel fit into it. VP for UK & I and EMEA Channels Richard Roberts, CMO Wes Durow and EVP of Mitel Solutions Bob Agnes were all guests on Out Loud live giving us their opinions on all the latest trends.

Joining Patrick on the pod today was Koldo Loidi, Avaya’s Global Data Privacy Officer, to discuss upcoming GDPR implementation. A specialist in the field Koldo explains some of the steps that Avaya have taken already to ensure their internal processes are up to the new legislation and how that will protect their customers.

Kira Makagon is on the pod today. Kira is the Executive Vice President of Innovation at RingCentral so has a great insight into the UC marketplace. Kira looks ahead into the rest of 2018 to examine some of the emerging technologies that are shaping the industry. We also discuss their focus on simplicity for users and their development plans for the rest of the year.

Joining Patrick on the pod today was Vishal Brown from Yorktel to discuss the potential workplaces of the future and how they can be achieved with Unified Comms and collaboration. Vishal explains that to achieve the agile and mobile workplaces organisations demand, work is required from all factions from end users to systems integrators.

On Tuesday during Avaya's Edge World Tour we were lucky enough to speak to Fadi Moubarak, VP of International Markets at Avaya about their world tour and how they want to boost their partner's Avaya offering. We also spoke to some Avaya partners to find out how the event helps them and what they expect to happen with their Avaya business going forward.

Whilst attending ISE 2018 in Amsterdam last week we asked all of the vendors that we spoke to about why they go to huge amounts of effort to attend events. We tried to find out their main drivers for attending and if that justifies some of the huge costs behind the scenes.

André Hordagoda, co-founder of GoInStore, told us all about their proposition and how the future of online customer services and ecommerce might be drastically different in the future. With over 10 years' experience on the retail technology sector Andre is very familiar with the current systems in place and how these might develop in the future.

Today we look at SD-WAN with Atchison Frazer of Talari. One of the original innovators within software defined wide area networks Talari have great experience of the market. Atchison has a long history within the network industry both in the UK and the USA so was able to give us an overview on the benefits of SD-WAN and talk us through Talari's unique features.

With a long history in the UK channel, working within data centres and cloud service providers, Karl Roe of Nuvias is perfectly placed to give his Cloud Service predictions for 2018. Through the importance of IP and AI as a default for businesses, listen in as Karl gives us his breakdown for the year ahead.

Irwin Lazar joins us on 'Out Loud' as we look at the emerging market trends within the collaboration space. Currently Vice President Service Director at Nemertes Research, Irwin has a broad range of experience across the market sector and is currently working on analysis of the data relating to market trends within Unified Communication and Collaboration.

Following on from our interview with David Danto on Huddle Rooms, UC Today 'Out Loud' discusses his time at CES 2018.

David filled us in the most interesting collaboration tech that he saw and also gave us the details on the infamous power outage that took place during the event.

The most exciting products that David discusses are universal translators that finally appear to have reached a practical level, after years of promise, that could breakdown the language barriers around the world.

UC Today 'Out Loud' are joined in this episode by David Danto currently a consultant at Dimension Data. With years of experience across a range of industries David gave us his insights into how Huddle Rooms have developed and the trends for collaboration spaces going forward.

We also discussed the ideology of such spaces and how organisations can better utilise such a resource in the modern world.

In the second episode of Out Loud we spoke to Tim Banting, principal analyst at Global Data, about the subscriber economy and increasing customer buying power. Also how emerging technologies will affect the market and transform the way end users and business interact with each other in 2018.

For the first episode of Out Loud I thought who better to speak to than the founder and publisher of UC Today Rob Scott. Rob gives us an insight into the history of UC Today, his plans for its future and insight into the UC World.

As part of our exploration into the growing trend of video conferencing, we spoke to Ted Colton from Crestron about their Mercury audio and visual collaboration solution.

As part of our exploration into the growing trend of video conferencing, we spoke to Unify, about social collaboration, and where the industry is headed in terms of meeting room experience