Can't Stop the Growth: Recent Episodes
Chad. Peterman
Welcome to Can't Stop the Growth hosted by Chad Peterman. Join Chad weekly for amazing insights into entrepreneurship, personal development, and how to grow as a person and in business.
Trade leaders often obsess over cost per lead while ignoring the bigger picture. In this Around the CAMPfire episode, hosted by Katie Donovan (Camp Digital CEO), Neal Zamore, Head of Marketing at Storr Group, reveals a proven system for managing “cradle-to-grave” KPIs across marketing, operations, and leadership. From dissecting cost per advertising to spotting red flags in cancellation rates, Neal equips HVAC, plumbing, and electrical owners with practical tools to scale profitably. His insights blend big-company discipline with the grassroots tactics every trade leader can deploy tomorrow.
Additional Resources:
Connect with Neal Zamore on LinkedIn Learn more about Storr Group
Connect with Katie Donovan on LinkedIn
Follow CAMP Digital on LinkedIn
Learn more about CAMP Digital
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * CPL is not cash: Pair cost per lead with cost of advertising to see real efficiency. * Cradle-to-grave funnel: Track spend, calls, set rate, dispatch, turnover, and tickets weekly to catch red flags fast. * Smoking gun metrics: When revenue dips, use funnel data to pinpoint cancel spikes, staffing gaps, or scheduling issues. * Seasonality matters: HVAC CPLs vary heavily by season, while plumbing CPLs trend lower year-round. * Grassroots still wins: Stickers, yard signs, and everyday branding deliver more leads than just spending more. * Freedom with fences: Inspire creativity by setting conditions of satisfaction, not micromanaging.
Technology can either slow you down or unlock massive growth in your business. Too often, software in the trades is built by engineers who’ve never worked in the field leaving owners frustrated and teams overwhelmed.
In this episode of Can’t Stop the Growth, Chad Peterman sits down with James Hatfield, CRO of LiveSwitch and former home services entrepreneur, to discuss how technology should actually work for HVAC, plumbing, and trades leaders. James shares hard-earned lessons from running his own business, the pitfalls of over-engineered software, and how LiveSwitch is revolutionizing the industry with practical video tools that enhance efficiency, speed, and customer satisfaction.
If you’ve ever been burned by clunky tech or struggled to get your team on the same page, this conversation will help you rethink how technology integrates into your operations. Don’t forget to use code GROWTH10 when booking a call with James.
Additional Resources:
Connect with James Hatfield Set a meeting with James Learn more about LiveSwitch LiveSwitch Pricing
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * Software should solve real problems: Too many tools are over-engineered. The best tech comes from people who’ve lived the trades. * Pace your growth initiatives: Don’t burn out your team by trying to fix everything at once. Focus on the highest-value areas first. * Use video to bridge gaps: From SOPs to customer education, short videos can effectively connect teams and enhance the customer experience. * Speed is everything in sales: Virtual advisors and real-time video tools enable companies to close deals faster and serve customers more effectively. * Integration matters: The best tech seamlessly integrates into existing systems, such as ServiceTitan, without adding complexity. * Customer experience wins: Every decision, whether technical or process-related, should make life easier for both your team and your customers.
Ever walked out of a meeting knowing the real conversation was about to happen in the parking lot? That’s what happens when candor is missing, and I’ve been there too many times.
In this episode, I’m digging into what it really means to speak with candor and why it’s one of the hardest but most important skills for leaders. We’ll talk about the cost of avoiding honesty, why “I feel” is so much more powerful than “you are,” and how small shifts in the way we communicate can completely change the trust and engagement on our teams.
Speaking with candor isn’t about being brutally honest. It’s about being open, vulnerable, and willing to grow alongside your people. Let’s break it down together. 🔥
Additional Resources:
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * Candor is about openness, not harshness. * “I” statements invite dialogue, not defensiveness. * Avoiding candor erodes trust and engagement. * Strong one-on-one relationships enable candid conversations. * Candid cultures drive collaboration and problem-solving.
What if the biggest problem holding you back isn’t stress, addiction, or even failure…but your thinking?
Ryan and Justin sit down with Todd Sylvester—mental fitness coach, author, and host of the Beliefcast Podcast—to uncover how shifting your mindset can change everything.
From rewriting negative self-talk to embracing accountability, Todd shares the same tools that helped Justin climb from his lowest point to living with purpose and confidence.
This conversation is packed with raw stories, practical takeaways, and powerful reminders that the best feeling in the world is realizing… there’s nothing wrong with you.
Additional Resources:
Listen to Win Your Mind, Win Your Market
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Connect with Justin on LinkedIn
Connect with Ryan on LinkedIn
Learn more about Chiirp
Connect with Chad on LinkedIn
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * The real issue is thinking, not substances. * Rewrite negative self-talk into positive “I am” statements. * Accountability breaks the victim mindset. * Confidence comes from keeping promises to yourself. * A 15-minute morning routine can transform your mindset.
Long hold times, missed calls, and frustrated customers are growth killers in the trades. In this episode, Chad sits down with Tyson Chen of Avoca and Matt Pozda of Call Dad to talk about how AI is transforming the way service companies handle call volume, book jobs, and keep CSRs motivated.
They break down how trades leaders can strategically use AI to reduce turnover, increase booking rates, and keep technicians focused on high-value opportunities. More importantly, they show why AI isn’t about replacing people—it’s about optimizing them.
From overcoming skepticism about customer experience, to training AI agents like team members, to leveraging data for smarter scheduling, this episode will challenge how you think about growth in HVAC, plumbing, and beyond.
🚀 Join The ARENA - the free online community for home services leaders: https://cantstopthegrowth.com/
Additional Resources:
Connect with Tyson on LinkedIn
Discover more about Avoca
Connect with Matt on LinkedIn Learn more about Call Dad
Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/
Key Takeaways: * AI Enhances, Not Replaces: The best contractors use AI to optimize CSRs and technicians, not cut headcount. * Boosting CSR Productivity: Filtering junk calls through AI keeps CSRs fresh for high-value opportunities and reduces turnover. * Customer Experience Wins: Faster booking and shorter hold times create happier customers and drive referrals. * Strategic Scheduling: Using equipment age and call scoring helps leaders prioritize opportunities that drive installs. * Operational Insights: Call center data reveals when and where to add technicians, aligning workforce with demand.
☎️ Missed calls = missed opportunities. But what if AI could change that game forever?
Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she’s reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services.
Michelle doesn’t shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren’t here to replace people, but to supercharge them. We’re talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks 💡
Tune in for a fun, insightful, and practical conversation that will leave you rethinking what’s possible for your business, and your team.
Additional Resources:
Connect with Michelle on LinkedIn
Learn more about Pink Callers
Connect with Brad on LinkedIn
Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!
Learn more about Zyratalk
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Chad on LinkedIn
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * Pink Callers provides dedicated, accountable CSRs with flexible support options. * AI enhances CSR roles, boosting skills and earning potential. * Human-in-the-loop ensures AI and people work seamlessly together. * Tools like Dialpad and Motion improve efficiency and accountability. * The future of service blends AI innovation with people-first leadership.
How do you take a business from zero to 82 locations in less than two years? 📈 That’s exactly what Dan Claps, CEO and Co-Founder of Voda Cleaning & Restoration, has pulled off, and he’s here to spill the secrets.
From his teenage “bourbon side hustle” to building a franchise powerhouse, Dan’s story is equal parts scrappy, bold, and inspiring. In this episode, Chris and Chad dive into the systems that made scaling possible, the leadership rhythms that keep 80+ owners aligned, and the lessons every business leader can apply, whether you’re running one shop or chasing nationwide growth.
Additional Resources:
Listen to the original episode!
Learn more about To the Point
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Connect with Chris on LinkedIn
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * Systems and processes enable scalable growth. * Culture and buy-in beat rigid compliance. * Consistent communication builds alignment. * Reverse-engineered goals guide growth pace. * Strong leaders need creative incentives.
Automation isn’t the future—it’s happening right now. The question is: will you dominate with it, or be dominated by those who do?
In this high-energy Can’t Stop the Growth showdown, Chad Peterman goes head-to-head with Tommy Mello to tackle one of the hottest topics in home services: automation. From call centers to lead follow-up, recruiting, and customer experience, you’ll hear exactly how the industry’s top leaders are leveraging AI and automation to scale faster, serve better, and protect their culture.
Here’s what you’ll take away from this conversation:
- Speed to Lead = Speed to Cash – Why contacting customers within 60 seconds changes everything
- Automation Protects Culture – Tools that reduce chaos while empowering your people
- Measure What Matters – Focusing on booked calls, conversions, and retention over vanity metrics
- Small Wins Stack Fast – How market leaders test, tweak, and iterate daily
👉 Want the full Automation Playbook from this event? It’s available exclusively inside The Arena. Join today and grab your copy: https://cantstopthegrowth.com
Connect with Chad:
LinkedIn: https://www.linkedin.com/in/chad-m-peterman/
Facebook: https://www.facebook.com/chadmpeterman
Learn more about: Chad Peterman - https://chadmpeterman.com/
Peterman Brothers - https://www.petermancareers.com/
The People Forward Network - https://peopleforwardnetwork.com/ Key Takeaways:
- Automation Is About Efficiency, Not Replacement AI isn’t here to take jobs—it’s here to make your people more efficient, freeing them up to focus on problem-solving and customer care.
- Speed to Lead = Speed to Cash Contacting a lead within 60 seconds can 4x your chances of booking. After five minutes, conversion drops sharply.
- Customer Experience Can Be Automated Without Losing the Human Touch Chad’s “owner handshake” videos show how automation can scale personal connection and protect company culture.
- Recruiting Needs Automation Too Automated follow-ups with tech applicants increase engagement and keep the pipeline full, even when candidates respond after hours.
- AB Testing Is the Secret Weapon Tommy stressed that no automation is “set it and forget it.” Constant testing and tweaking can double results.
- Don’t Chase Every Shiny Tool Start small, focus on one business problem, and find the right partners to implement practical solutions.
- AI in Call Centers Is a Game-Changer At Peterman Brothers, 40% of calls are now handled by AI, freeing CSRs to focus on high-value conversations and boosting booking rates.
Want a fresh perspective on how trades transform lives and communities? Start here.
In this special edition of Around the Campfire, Katie Donovan sits down with Ann Hill, President of African Children Today, and Richard Mutaawe, ACT’s on-site Program Director in Uganda. Together, they share how education, entrepreneurship, and trades training are creating lasting impact in one of the world’s hardest-hit regions.
From schools where every child finishes primary education to carpentry shops, welding programs, and local businesses that sustain jobs, this conversation highlights the universal power of the trades to change futures.
For HVAC, plumbing, and electrical leaders, it’s a reminder that the same values that grow your business—commitment, skill-building, and perseverance—are the very things that can transform communities worldwide.
Additional Resources:
Learn more about African Children Today
Connect with Katie Donovan on LinkedIn
Follow Camp Digital on LinkedIn
Learn more about Camp Digital
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * Trades = Transformation – Carpentry, welding, and vocational skills lift entire families out of poverty. * Education That Delivers – Every ACT student completes primary school, compared to 1 in 10 nationally. * Small Business, Big Impact – Local bakeries and shops create jobs and fund schools. * 100% to the Mission – A zero-overhead model ensures that every U.S. donation goes directly to Uganda. * Shared Values = Shared Growth – The same principles that fuel trade business success in the U.S. are transforming communities abroad.
Every HVAC, plumbing, and electrical business hits the same wall: material costs balloon, trucks run short, and cash flow becomes unpredictable. In this episode of Can’t Stop the Growth, Chad Peterman sits down with Dave Wigder, co-founder of Ply, to explore how contractors can take control of their inventory and purchasing to unlock massive growth.
Dave shares how Ply was built to give contractors visibility into their warehouses, trucks, and purchasing, while eliminating dead stock, wasted billable hours, and costly supply runs. He also explains how AI and supplier integrations are changing the future of materials management.
If you’re leading a service business and want to stop losing money due to inefficiency, this conversation will provide you with the playbook to scale smarter.
Additional Resources:
Dave on LinkedIn
Learn more about Ply
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * Materials Eat Profits – For many contractors, 20–35% of revenue goes to materials, yet most lack visibility or control over that spend. * Data Beats Gut Decisions – Centralizing purchasing and inventory data allows contractors to be proactive, avoid last-minute supply runs, and unlock supplier discounts. * Dead Stock Is a Hidden Tax – Unused parts in trucks and warehouses quietly erode cash flow. Ply’s system helps uncover and eliminate it. * Billable Hours Are Gold – Every supply house run can cost six figures annually across multiple techs. Smarter inventory keeps techs in the field. * AI Is the Future of the Trades – From voice-driven field requests to automated replenishment, AI is reshaping how contractors manage their operations.
Ever find yourself gearing up to prove you're right... instead of being curious? Andrew Hasty throws some metaphorical (and literal) darts at the ego 🎯
He unpacks Commitment #2 from “The 15 Commitments of Conscious Leadership”: Learning Through Curiosity. With help from Ted Lasso, personal stories, and a few dartboard metaphors, Andrew explores what happens when we stop trying to “know it all” and start wondering, “What am I missing?” 🤔 You’ll hear why “drifting” into defensiveness is totally normal, and how the real power lies in shifting back to curiosity.
Whether it’s navigating silos, leading teams, or just having better conversations, this episode is packed with insight, self-awareness, and a whole lot of real talk. If you're ready to lead with less judgment and more wonder, this one’s for you.
Additional Resources:
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * Shift from being a "knower" to a learner by asking, “What am I missing?” * Drifting is normal. What matters is how quickly you shift back. * Curiosity breaks down silos and builds trust. * Ego seeks validation; learning seeks understanding. * Ask questions like “Tell me more” to lead with curiosity.
What if the darkest chapters of your life were the very thing that prepared you to build something extraordinary? In this episode, Ryan and Justin sit down with Chad Terrinoni, the powerhouse behind Hummingbird Heating & Cooling.
Chad’s journey takes us from the chaos of addiction and jail time to building a multi-million-dollar HVAC brand that’s changing lives. His story is raw, real, and filled with lessons on resilience, rebranding, and the relentless mindset it takes to win in business and in life.
If you’ve ever wondered how to turn pain into purpose, this conversation is one you won’t forget.
Additional Resources:
Connect with Chad on LinkedIn
Learn more about Hummingbird Heating & Cooling
Listen to Win Your Mind, Win Your Market
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Connect with Justin on LinkedIn
Connect with Ryan on LinkedIn
Learn more about Chiirp!
Connect with Chad on LinkedIn
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * Rebranding is an identity shift, not just a name change. * Discipline and mindset drive success. * Releasing shame creates freedom to grow. * Pain can be transformed into purpose. * Fulfillment comes from helping others, not just profit.
Strong systems and great talent only go so far. Lasting success in home service businesses comes down to one thing: leadership. In this episode, Sean Glaze, speaker, author, and team-building expert, joins Chad Peterman to share powerful lessons from his book “What Effective Leaders Do”.
Discover how culture is shaped one conversation at a time, why staying coachable is the key to growth, and the practical steps leaders can take to build trust, confidence, and high-performing teams.
Whether you’re leading a growing HVAC, plumbing, or electrical company—or any service-based business—you’ll walk away with actionable strategies to improve your culture and create more effective leaders at every level.
Additional Resources:
Sean on LinkedIn
http://toolboxstuff.com
Learn more about https://stickycultures.com/
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website
Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * Why culture is always a symptom of leadership * The three ways leaders grow: reflection, feedback, and coaching * How to shift from focusing on stuff, to staff, to yourself * The 3 pillars of trust every leader must build * Why praise and progress drive performance more than pressure
From $1M to a 500+ person home service powerhouse—Chad Peterman, President & CEO of Peterman Brothers and host of Can’t Stop the Growth, takes the guest seat in this special “tables turned” episode of AI Trade Talk.
Chad shares exactly how his team scaled across 11 locations in HVAC, plumbing, and electrical, the strategies behind rapid growth, and why call center performance is the #1 growth lever in the trades. He also breaks down real-world AI applications that improve booking rates, boost efficiency, and drive revenue, without increasing marketing spend.
If you’re ready to work smarter, serve better, and grow faster in the home service industry, this conversation is packed with actionable insights you can implement today.
Additional Resources:
Connect with Brad on LinkedIn
Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!
Learn more about Zyratalk
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * How to balance acquisitions vs. greenfield expansions * The marketing “secret sauce” for driving quality leads * Why call center performance is the #1 growth lever * Practical AI use cases that deliver real ROI in the trade
What if the moment that broke you became the moment that built you? In this episode of “To the Point”, Chris and Chad welcome Sean Crane, founder of Unstoppable 365, whose journey from addiction and prison to elite leadership coach is nothing short of transformational.
Sean shares how a defining moment in isolation led him to take radical ownership of his life, and how that decision became the foundation for a purpose-driven mission to help business leaders become unstoppable in every area of their lives.
This conversation is a masterclass in the power of discipline, daily habits, and the courage to become who you were meant to be.
Additional Resources:
Listen to the original episode!
Learn more about To the Point
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Connect with Chris on LinkedIn
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * Transformation begins with taking full ownership of your life. * Mental and physical fitness go hand in hand. * Health is a business advantage, not an afterthought. * Vulnerability and self-reflection drive growth. * Daily habits create unstoppable momentum.
Ever catch yourself complaining about a problem… then realize you might be part of it? 🎯
Chad is starting a new book, “The 15 Commitments of Conscious Leadership,” and is taking us on a real-talk ride into one of leadership’s toughest—and most freeing—challenges: radical responsibility 💥. Using parenting moments and office flashbacks, Chad unpacks what it means to flip the script from blame and excuses to ownership and curiosity. You’ll learn how to spot when you're “below the line” and how to get “above the line” faster, where real growth happens. Whether you're trying to break a sales record, raise decent little humans, or just stop yelling about snack limits, this episode brings energy, insight, and a healthy dose of “yep, been there.”
Get ready to reflect and leave inspired to lead better—starting with yourself.
Additional Resources:
Follow along with Chad - get the book!
Join The ARENA - a CSTG Community!
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Key Takeaways: * Leadership starts with owning your mindset and actions. * Shift from blame to curiosity to solve problems faster. * Daily gratitude and positivity help you lead above the line. * Responsibility is about influence, not self-blame. * Model action and accountability to inspire your team.
Want more leads and loyalty without wasting ad dollars? Start here.
In this episode of Around the Campfire, Katie Donovan sits down with Jason Price, Director of Marketing at My Plumber Plus, to explore how AI and community-driven marketing are transforming growth for home service businesses.
Jason breaks down how to think differently about brand, where AI fits in (and where it doesn’t), and why building a community outside the job creates loyalty that marketing dollars can’t buy.
If you’re in HVAC, plumbing, or electrical and looking for fresh strategies that actually drive growth, this one’s packed with takeaways you can act on right now.
Additional Resources:
Connect with Jason Price on LinkedIn
Learn more about My Plumber PLUS
Connect with Katie Donovan on LinkedIn
Follow Camp Digital on LinkedIn
Learn more about Camp Digital
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * AI helps streamline marketing—but only works if it sounds like you. * The best brands feel human, even when powered by automation. * Community involvement creates loyalty and word-of-mouth that paid ads can’t touch. * Customers don’t just want service—they want a relationship with a brand they trust. * Marketing in 2025 means blending tech and trust. One without the other won’t scale.
What if your greatest leadership move isn’t something you do today, but how people talk about you years from now?
Chad gets real about Maxwell’s final law, and why it’s less about your resume and more about the ripple effects of your daily choices.
With personal stories and reflections on growing up in a no-nonsense household, Chad brings heart, humor, and some hard truths. From learning how to lead without a blueprint to grooming the next generation (and knowing when to hand them the baton 🏃♂️), this episode is all about creating a legacy that lives far beyond the job site.
If you’ve ever wondered what people will really remember about you—this one’s for you. Let’s go build something worth passing down 💥.
Additional Resources:
Join The ARENA - a CSTG Community!
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Key Takeaways: * Legacy is built through consistent daily actions, not big achievements. * Leadership starts at home through lived values. * Empowering others is more impactful than personal recognition. * Great leaders know when to let others lead. * Intentional, selfless leadership shapes lasting influence.
Home service business owners, HVAC and plumbing leaders, and contractors looking to build stronger teams, this episode is your blueprint for leading with impact. Former championship-winning basketball coach Jim Johnson shares powerful leadership lessons that apply directly to growing and scaling a home service company.
From turning around toxic team dynamics to coaching underdogs into top performers, Jim unpacks the real difference between average and elite leaders—and how culture drives it all. Chad Peterman connects every story to what matters for trades business growth today: retention, communication, and empowering your people to lead.
If you're building a high-performing team in HVAC, plumbing, or electrical, this episode is a must.
Free Coaching for Home Service Pros
Additional Resources:
Jim Johnson on LinkedIn
Jim Johnson’s Website Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * Self-leadership comes first – If you can't lead yourself, you can’t lead your team. * Culture drives performance – Championship teams win because they care about each other. * Empowered teams outperform – The best ideas often come when you stop talking and start listening. * Role clarity matters – Everyone needs to know what “winning” looks like in their role. * One-on-one time isn’t optional – If you're skipping check-ins, you're losing your best players
What happens when a former college football player brings locker room leadership to the trades? You get a family business turned industry powerhouse, and one heck of a growth story. 🚀
Chad chats with Jesse Rack, CEO of Rack Electric and the driving force behind one of the Southeast’s fastest-scaling service businesses. From one truck to 110+ on the road, Jesse breaks down how he transformed a small electrical company into a multi-division operation spanning generators, HVAC, propane, and more.
Tune in for stories about branding that sticks, culture that wins, and what it really takes to lead a team through growth, adversity, and everything in between.
If you’re in the trades—or leading anything people-first—this is your playbook 📈
Additional Resources:
Connect with Jesse on LinkedIn
Learn more about Rack Electric
Join The ARENA - a CSTG Community!
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Key Takeaways: * Scaling a company requires empowering others and letting go of control. * Building a strong internal culture leads to consistency, accountability, and growth. * First impressions and a clear, authentic brand can create lasting trust with customers. * Growth often comes from stepping outside your comfort zone and taking calculated risks. * Recruiting, training, and retaining the right people is the foundation of long-term success.
In this powerful episode, Ryan Fenn and Justin Judd welcome Sean Michael Crane, founder of Unstoppable 365, for a gripping and transformative conversation.
Sean shares his extraordinary journey from growing up in a chaotic, addiction-plagued household to facing a wrongful attempted murder charge and finding redemption through faith, discipline, and relentless self-improvement.
Tune in to discover how Sean turned a jail cell into a sanctuary for growth, built a thriving coaching business, and now helps others become truly unstoppable. This episode is a raw, inspiring testament to the human spirit, the power of mindset, and the miracles of transformation.
Additional Resources:
Listen to the original episode!
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Connect with Justin on LinkedIn
Connect with Ryan on LinkedIn
Learn more about Chiirp!
Connect with Chad on LinkedIn
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * Adversity can fuel resilience and purpose. * True change starts with full accountability. * Discipline and routine drive transformation. * Faith can guide you through darkness. * Sharing your story empowers others.
What if every contractor had access to world-class leadership training, accountability, and a community that actually gets it? That’s exactly what Chad Peterman and David Gregory are building with The Arena. In this episode of Can't Stop the Growth, Chad and David pull back the curtain on a game-changing platform for HVAC, plumbing, and electrical leaders who are ready to grow—faster and smarter.
From breaking leadership ceilings to solving real business challenges alongside like-minded pros, this episode is a call to action for anyone serious about leading their team and business to the next level. Whether you're at $3M or $30M, The Arena was built for YOU.
Join the movement.
🔗 cantstopthegrowth.com → Join The Arena.
Additional Resources: David on LinkedIn Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * Contractors aren’t alone. The Arena connects leaders facing the same struggles. * Growth stalls when leadership doesn't—scaling requires developing yourself and your people. * Leadership lives beyond tactics—it’s about culture, buy-in, and accountability. * Weekly live trainings, Q&As, and leadership resources make professional development a turnkey process. * The Arena isn’t just another group—it’s a movement to elevate the entire home services industry.
What if your HVAC or plumbing website could instantly change based on what a homeowner is searching for? Or your schedule could sync with live promotions to boost bookings when you're light?
Jennifer Bagley of CI Web Group joins AI Trade Talk to break down the next frontier in home service growth: AI-optimized websites, AI search, and smart automation that drives real results.
If you're still not using AI to drive leads and streamline operations, this episode is your wake-up call.
Hosted by Brad Scruggs of Zyratalk and powered by Can’t Stop the Growth with Chad Peterman.
Additional Resources:
Connect with Jennifer Learn more about CI Web Group
Connect with Brad on LinkedIn
Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!
Learn more about Zyratalk
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * How AI search is changing visibility in HVAC & plumbing * Why 24/7 booking is no longer optional * How one company booked 3,000+ calls in a single day using AI * The mindset shifts needed to scale faster and stay competitive
What happens when a 150-year-old business decides to reinvent itself—and ends up hitting $20 million in revenue?
Hosts Chris Yano and Chad Peterman sit down with John Bowman of F.F. Hitchcock to unpack how a legacy company founded in 1870 transformed into a $20M service powerhouse. John gets real about navigating change, surviving the 2008 downturn, and discovering that growth often starts with admitting what you don’t know.
From Rhino X revelations to building upside-down trade show booths, John shares how creativity, team culture, and a willingness to listen have redefined what's possible in the trades.
If you’re into legacy, leadership, and laughing at mullet-themed marketing ideas, this one’s for you 🎯🔥.
Additional Resources:
Listen to the original episode!
Learn more about To the Point
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)
Connect with Chris on LinkedIn
Chad on LinkedIn
Chad Peterman | CEO | Author
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Key Takeaways: * Learning from peers can spark major growth. * Shifting focus can lead to long-term success. * Leading by example builds strong teams. * Creativity sets your brand apart. * Delegation is key to scaling effectively.
What if the fastest way to grow your team... is to stop hiring? 🤯 In this episode, Chad takes us behind the curtain of what real explosive growth looks like—not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀
He unpacks the difference between simply adding people to your team versus multiplying impact by building leaders who carry the vision forward. From COVID-era hiring frenzies to raw stories about broken systems and rebuilding the right way, Chad brings humor, honesty, and heart to leadership.
Listen in as Chad reminds everyone: real growth starts with us. Let’s build something—and someone—worth multiplying. 💥
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Chad Peterman | CEO | Author
Peterman Brothers Website
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Key Takeaways: * Multiplying leaders drives lasting growth—adding people alone won’t scale impact. * Growth fails without structure: KPIs, training, and clear paths are essential. * Strong leadership starts with personal discipline and daily habits. * Empower top performers to mentor others and spread leadership. * True leadership creates lasting influence and a people-first legacy.
What do you get when you mix a plumbing biz, a power couple, and a whole lot of hustle? This episode with Maggie and Andrew Wille of Platinum Plumbing delivers the real story behind building a business together, from raising kids to managing KPIs.
Andrew shares how plumbing chose him, and Maggie opens up about trading her Fortune 250 career for the chaos and fulfillment of entrepreneurship. They talk yard signs as performance metrics, why EOS changed the game, and how setting boundaries (like Maggie’s sacred summer day off) keeps their family and business strong ❤️.
Whether you’re building a team or building a life—this one’s for you!
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Key Takeaways: * Yard signs, reviews, and stickers offer simple but powerful insight into team performance and customer happiness. * EOS brought clarity and structure to their fast-growing business. * Communication is key when business and marriage intertwine.
Struggling to empower your team in the field or develop confident leaders within your home service business? In this episode, Chad Peterman sits down with Tracy Clark—an executive coach and former 8-figure entrepreneur—to uncover the six key leadership indicators that help you scale without burning out or plateauing. Tracy dives deep into the mindset shifts, leadership blind spots, and culture-driving tools that every growing HVAC, plumbing, or electrical company needs to build resilient teams and empower growth from within.
Whether you’re a service manager stepping into leadership or an owner looking to unlock more autonomy in your people, this episode delivers the clarity you need to lead with impact.
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Key Takeaways: * Clarity First: Teams need to know why the company exists and how they contribute. * Train Before You Empower: Don’t assume your team knows how—teach them the how, not just the goal. * Make Winning Visible: Define success clearly for each role, not just company-wide. * Prep New Leaders: Promotions require training, not just a title change. * Live Your Values: Culture works when values are practiced—not just printed.
What are you willing to give up to grow?
In this episode, Chad dives into John Maxwell's “Law of Sacrifice” and what it means for leaders in high-demand industries. He shares personal reflections from 14 years of leadership, addressing the unseen trade-offs that come with building people and businesses. From waking up early to surrendering control and pouring into others, Chad unpacks how true leadership often means giving up comfort to create meaningful impact.
If you’re wrestling with work-life balance, delegation, or wondering if the sacrifices you’re making are worth it—this episode is for you.📈
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Key Takeaways: * Leadership is a daily act of sacrifice, often invisible and unrecognized. * Small changes, like using spare minutes intentionally, add up to significant results. * Trust and delegation are essential for personal and organizational growth. * Sacrificing for others—even when it’s risky—builds team culture and long-term impact. * Connecting sacrifice to your “why” makes it sustainable.
In this episode, Justin Judd sits down with Chad Peterman, CEO and founder of Peterman Brothers, to dive deep into the mindset behind building a 500-person service company from the ground up. ⬆️
Chad shares powerful lessons on leadership, habit transformation, vulnerability, and how aligning business growth with personal values can unlock massive impact.
Learn how to lead when you’re not the technical expert, the importance of meeting people where they are, and why quality over quantity is the key to sustainable growth.📈
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Key Takeaways: * Leadership rooted in vulnerability fosters deeper trust. * Success comes from consistent habits, not constant hustle. * Meeting people where they are creates a culture of understanding. * Growth must align with personal and organizational values. * Quitting the right habits is just as important as building new ones.
Winning doesn’t happen by accident—especially in the trades. It takes relentless ownership, clear vision, and the discipline to do what most won’t.
In this episode, home service business coach Chad Peterman breaks down The Law of Victory, a leadership mindset that separates growth-driven leaders from the rest. He shares how Kobe Bryant inspired a winning culture through his actions, the importance of understanding what victory means for every member of your team, and how excuses are the enemy of sustainable success.
From HVAC and plumbing teams to high-performance leadership squads, this episode is a gut-check for anyone leading in the home services industry.
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Key Takeaways: * How to inspire your team to adopt a “refuse to lose” mentality * Why excuses sabotage momentum—and how to eliminate them * What victory really means in a service business (hint: it’s not just hitting numbers) * The key traits of leaders who win, even when the odds are stacked * How to define what winning looks like for your team—and rally them to it
What’s it really take to run a profitable home service business? 💸
On this episode of AI Trade Talk, Brad sits down with Paul Maskill—fractional CFO and master of blue-collar biz strategy—to dig into the financial truths most owners miss.
From pricing mistakes and misunderstood metrics to the surge of PE acquisitions and the magic of recurring revenue, Paul shares clear, actionable advice that’ll have you rethinking how you run your business.
Whether you’re looking to grow or sell, this convo is packed with insight you don’t want to miss! 🚀
Additional Resources:
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Key Takeaways: * Most business owners in the trades lack clarity on basic financial metrics. * Underpricing is widespread and usually stems from imitating others rather than math-based pricing. * Membership programs and recurring revenue increase business valuation. * Private equity acquisitions hinge on clean financials, recurring revenue, and operational maturity.
Get ready for a powerhouse convo on “To The Point” with host Chris Yano and roofing legend Steve Little 🏗️🤝.
Steve’s the President of KPost Company and CEO of National Roofing Partners, and he’s built a $123M commercial roofing empire—all from one Dallas-Fort Worth location!
They dive into leadership moves that matter: building A-player teams, scaling with EOS, mastering emotional intelligence, and saying no to the bidding war mindset. Plus, they get real about tech adoption, from DISC profiles to AI tools like Rilla.
This episode is packed with real talk, big laughs, and tactical gold ⭐️. Don’t miss it!
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Chad Peterman | CEO | Author
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Key Takeaways: * Pods that separate sales and estimating functions create accountability and efficiency. * Succession planning requires long-term vision, internal promotion, and vulnerability. * Investing in recruiters and training enhances both recruitment and retention. * Technology adoption, while intimidating, is necessary to stay competitive and efficient.
Too many home service businesses rely on gut instinct when it comes to leadership performance. In this episode of Can’t Stop the Growth, Chad Peterman sits down with Eddie Geller, founder of SKOR, to explore how measuring leadership behavior—not just results—can transform your team's performance and culture.
They dig into the hard lessons learned from economic downturns, the power of transparency, and how to build consistency into your culture—even with field and office team divides. Whether you lead a growing HVAC, plumbing, or electrical business, this episode will challenge how you develop your managers, measure culture, and lead your people.
✅ If you want a culture where field techs and office staff are aligned and winning together, this one’s for you.
🔔 Subscribe for more leadership growth strategies built for the trades.
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Eddie on LinkedIn SKOR Website Can’t Stop the Growth Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * Culture shows up under pressure – If blame shows up in hard times, it’s a sign your culture needs work. * Transparency builds trust – Frequent, raw communication during tough times unites teams instead of dividing them. * Leadership is a habit, not a headline – Consistent 1:1s, team rituals, and feedback loops define real culture. * Measure what matters – Culture and leadership can (and should) be measured to guide improvement and growth using tools like SKOR. * Managers drive culture daily – Field leaders and office managers must be equipped as “culture carriers” with tools and training.
In this episode, Laura Koester, Head of Marketing at Champions Group, joins Katie to talk shop—and it’s anything but boring. 🎙️ From her start in telecom and veterinary marketing to leading strategy in the trades, Laura breaks down what it really takes to succeed in today’s home services landscape.
Fewer leads? No problem. It's all about base hits, big trust, and data that actually matters 📈.
If you're into real talk about scaling smart, empowering teams, and staying sane in shifting markets—this one's for you!
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Chad Peterman | CEO | Author
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Key Takeaways: * Fewer leads, higher quality: Prepare for this new norm by treating every lead like gold. * Marketing is now about consistent base hits—not one-off wins. * Success starts with strong operations; marketing can’t cover operational gaps. * Planning 20 weeks ahead creates structure that enables flexibility and rapid adjustment. * Empower your team to act like owners—owning revenue outcomes, not just tasks.
In this episode, Chad dives into one of his favorite leadership lessons: John Maxwell's "Law of Buy-In" 🙌 Why? Because no matter how great your plan is, if people don’t believe in you, they won’t follow the vision.
Chad shares stories, slip-ups, and aha moments about building trust, leading with character, and creating real team momentum 🔥
Whether you're leading a crew or just trying to move the needle, this one's packed with people-first wisdom you can use today 👊
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Chad Peterman | CEO | Author
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Key Takeaways: * People buy into the leader before the vision. * Character is the foundational piece for building trust. * Competence includes being vulnerable and admitting you don’t have all the answers. * Credibility is built through consistency and effort. * Buy-in enables teams to contribute ideas, improve processes, and take ownership.
Tired of leads falling through the cracks? This episode is a must-listen for home service business owners ready to plug revenue leaks and unlock serious growth 💸 Chad Peterman sits down with Ryan Fenn and Justin Judd from Chiirp to explore how simple automations can transform missed calls and unclosed estimates into booked jobs. Learn how even the “Nancy and Judith” of your team can become sales ninjas with the right tools—and how texting is the king of conversion. If your marketing dollars are working overtime but your close rates are stalling, this one's for you. Let’s turn lost revenue into ROI.
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Key Takeaways: * Texting drives results: With up to a 99% open rate, text messaging beats email and phone calls for speed-to-lead and follow-up success. * Automation fills the cracks: Chiirp identifies revenue leaks—like missed calls, open estimates, and no-response leads—and plugs them with automated follow-up. * Human + Tech = Superpower: The goal isn’t to replace your team—it’s to enhance them. Automation handles the repetition, freeing your people to focus on human connection and closing deals. * Start small, scale fast: Contractors see the best ROI by implementing one automation at a time, building buy-in and momentum without overwhelming the team. * Mindset unlocks growth: Tools like Chiirp only work when leadership is committed to improving internal operations and believes in the power of elevating their people.
Ever feel like your words just aren’t landing? 🤔 Maybe it’s time to stop talking and start showing.
In this episode, Andrew dives into John Maxwell’s “Law of the Picture”—aka leading by example—and brings it to life with stories that hit home. From battlefield leaders to hallway moments at Peterman Brothers, you’ll hear why how you show up matters way more than what you say.
If you're serious about building trust, boosting morale, and creating a culture that thrives, this one’s a must-listen 🎯 Because your team is watching... even when you think they’re not.
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Chad Peterman | CEO | Author
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Key Takeaways: * The “Law of the Picture” teaches that the most impactful leadership happens through example, not instruction. * A leader’s body language, tone, and presence speak volumes—often louder than their words. * Experiencing the same work as your team builds empathy, trust, and more effective problem-solving. * Modeling core values like work ethic, accountability, and positivity creates cultural alignment and boosts team morale. * The greatest test of leadership is how you carry yourself when things aren’t going well—because that’s when your team is paying closest attention.
On this episode of “To the Point,” Heather McLeod is back on the mic and bringing the 🔥! Now Chief Growth Officer at Authority Brands (hello, $2.1B+), she’s breaking down why modern marketing isn’t just about more leads—it’s about smarter ones.
From listening to call recordings to uncover hidden revenue, to why elite marketers must think like operators, Heather dishes real talk on what it takes to grow in today’s hyper-competitive digital world.
If you're ready to ditch the fluff and get results, this one’s for you 🚀
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Chad Peterman | CEO | Author
Peterman Brothers Website
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Key Takeaways: * Listening to call recordings reveals hidden revenue opportunities without extra ad spend. * Elite marketers align tightly with operations to drive real revenue, not just lead volume. * The future of home services marketing demands full-funnel accountability—from lead to booked revenue. * Most missed revenue isn’t from lack of leads, but from failure to book or follow up effectively. * Cross-selling across service lines and leveraging existing customer data is the next frontier for growth.
In this episode, Chad breaks down the Law of Empowerment and why simply telling your team to "go do it" isn’t enough. He shares real-life stories, the hard truths about letting go of control, and why giving your team the WHY behind the WHAT is the real secret to growth.
If you're building a business, leading a team, or just tired of feeling like you're the only one who “gets it,” this episode is your roadmap to multiplying leadership and momentum 🚀
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Chad Peterman | CEO | Author
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Key Takeaways: * Empowerment = information. People need context, not just tasks. * Let go to grow. Control limits scale and leadership development. * Clarity drives performance. Share what success looks like. * Support after delegating. Mentor and celebrate, don’t just assign. * Connected roles = stronger teams. Show how every job impacts the big picture.
Is your leadership helping your team grow—or holding them back?
In this powerful conversation, Chad Peterman sits down with Andrew Hasty to unpack the first 10 irrefutable laws of leadership through the lens of real-world HVAC and home service business challenges. From overcoming limiting beliefs to building a people-first culture, this episode is a masterclass in self-awareness, leadership development, and scaling trades companies the right way.
Perfect for service business owners and leaders who want to:
- Improve HVAC leadership skills
- Create a culture of continuous growth
- Scale their home service business with intention
- Coach frontline teams to higher performance
- Balance vision and daily accountability
Discover how to lead through ambiguity, earn team respect, and coach in real time—all while staying grounded in long-term business growth.
🔧 Subscribe to Can't Stop the Growth for more episodes on HVAC leadership, home service business growth, and building strong cultures in the trades.
Additional Resources:
Andrew on LinkedIn Book: The 21 Irrefutable Laws of Leadership by John C. Maxwell
Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: 1. Leadership Limits Business Growth When Development Stops 2. Empowerment Drives a People-First Culture in the Trades 3. Small Daily Improvements Fuel Home Service Business Growth 4. Respect Is Earned Through Action, Not Authority 5. Leadership Intuition Is Built Through Repetition and Curiosity
What does it take to grow a home services business from nothing to over $6.7 million in revenue? On this episode of Around the CAMPfire, CAMP Digital CEO Katie Donovan sits down with Tom and Karen Balko to unpack their incredible journey of grit, growth, and getting it done.
From barely affording gas money to now leading a booming HVAC and electrical company in the Twin Cities, Tom and Karen share how they built a high-trust brand, scaled a rock-solid team, and stayed committed to servant leadership—answering customer calls at 2 AM and rolling up their sleeves when it matters most.
Whether you're a home service business owner, industry leader, or rising entrepreneur, this story is your blueprint for scaling with intention and heart.
Additional Resources:
Vector Services Website Connect with Karen Balko ServiceTitan Website KickCharge Website
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Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * Scaling with intention in the trades * Building a magnetic company culture * Rebranding for trust and hiring advantage * Why leadership means answering the phones at 2AM
What do furnaces and fractions have in common? 🔥➗ More than you think!
In this episode, Chad chats with Dr. Kevin Berkopes, CEO and Cofounder of MathTrack, about building learning organizations where real education goes way beyond check-the-box training. They dive into why mistakes matter, how to actually grow your people, and what it takes to turn experience into excellence.
Whether you're a math nerd or a master tech, this one’s full of “aha!” moments 🎯💡
Additional Resources:
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Chad Peterman | CEO | Author
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Key Takeaways: * Learning organizations are built on storytelling, shared myths, and cultural narratives—not mission statements. * The gap between training and education lies in understanding the "why" behind skills, not just the "how." * Mistakes are not just acceptable—they're essential for growth and should be part of a deliberate feedback loop. * Younger workers thrive in environments that recognize and label their skills as valuable. * True leadership means modeling vulnerability, owning mistakes, and fostering loyalty through empathy.
AI Trade Talk is the newest series on Can’t Stop the Growth, created for home service business owners who want to lead at the edge of innovation. Hosted by Brad Scruggs, founder of ZyraTalk, this series highlights the tools, trends, and transformations that are reshaping how HVAC, plumbing, and electrical companies grow.
The series kicks off with industry powerhouse Katie Donovan, CEO of Camp Digital. and host of the Around the CAMPfire series. In this episode, Katie breaks down how AI and data-driven digital marketing are changing the game—from smarter ad strategies and real-time call board tracking to AI phone answering that saves lost revenue.
Subscribe to Can’t Stop the Growth to follow this powerful series built for future-focused leaders in the trades. Growth is changing, and this is where to stay ahead of it.
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Key Takeaways: * Why trades businesses need to stop chasing impressions and start tracking call board data * How dynamic, real-time offers are boosting conversion rates * Where AI is making the biggest impact—on the phone, on the site, and on the bottom line * What every owner should know about tapping into Bing, Reddit, and evolving search trends * The shift from customer acquisition to customer retention—and why it matters more than ever
Most home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads.
Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business.
Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home service industries who want to lead better, grow faster, and build lasting impact through people-first leadership and proven business strategies.
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Text the word HAPPY to 385-247-3714 to get it now.
Additional Resources: Brigham on LinkedIn Power Selling Pros Website
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Key Takeaways: * Your call center has untapped profit potential. When properly trained, CSRs can dramatically boost booking rates and drive top-line revenue. * Hitting 90% booking rate on bookable calls should be the standard. Every percentage point below that is costing real dollars. * Your CSR team can be a leadership pipeline. With the right culture and coaching, the call center becomes a place where future leaders emerge. * Flat compensation beats percentage-based incentives. A clear, daily dollar amount per membership or upsell keeps CSRs motivated and focused. * AI has value, but it can't replace human connection. Use it for support, but don't let it take over the customer experience unless you want to risk sameness.
🎙️ Get ready for part 2 of Chris and Chad’s episode with Scott Man!
They’re unpacking what it really means to connect with your team. From battlefield wisdom to business wins, they dive into the power of seeing the “pictures in people’s heads,” being an empathetic witness, and leading with trust.
If you're serious about people-first leadership, this one hits different!
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Chad Peterman | CEO | Author
Peterman Brothers Website
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Key Takeaways: * Empathetic witnessing builds deep, lasting trust between leaders and teams. * Influence begins with understanding your people’s pain and goals. * Today’s leadership challenge lies in overcoming distraction, disengagement, disconnection, and distrust. * Frontline perspectives provide critical insight leaders must actively seek. * Storytelling is a powerful tool for influence—especially when it’s real and vulnerable.
Stop missing the calls that fill your board. In this episode of Can’t Stop the Growth, Chad Peterman is joined by Brad Scruggs, President and CMO of ZyraTalk, to talk about a simple but powerful idea: when you stop missing calls, you stop losing jobs.
Brad breaks down how HVAC and plumbing businesses are using AI-powered customer service representatives (CSRs) to capture more leads, reduce missed calls, and grow without hiring more people. Whether it’s after-hours coverage, overflow, or lead aggregator response times—AI is helping high-growth companies optimize their call centers and maximize every opportunity.
This episode is packed with tactical insights for leaders serious about growing their home service business. If you’re focused on building a culture of excellence, booking more jobs, and staying ahead of the curve—this conversation is for you.
Watch now to see how top operators are filling the board faster, without relying on more ads or more staff.
Additional Resources:
Brad on LinkedIn Learn more about ZyraTalk
Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * Most service businesses miss 15–35% of their inbound calls. That’s real money walking away. * AI-powered CSRs can respond instantly—nights, weekends, and during peak hours. * Use AI to handle simple requests and free up live reps for high-value leads. * Integration is simple, with many teams live within two weeks. * Real-time data allows for continuous CSR coaching and improved conversion rates. * Speed-to-lead with aggregators like Angi, Thumbtack, and Modernize is crucial—AI helps you get there faster. * Many companies use AI as overflow backup, while others have made it their front line. * Growth doesn’t have to mean more leads—it starts with booking the ones you already have.
What do Green Berets and business leaders have in common? More than you think.
In this featured episode of “To The Point,” Chris and Chad sit down with retired U.S. Army Green Beret Scott Mann—author, actor, TEDx speaker—for a raw and riveting convo on trust, leadership, and human connection.
From war zones to boardrooms, Scott shares stories that’ll make you think, laugh, and maybe even cry. This one’s deep, but packed with golden leadership nuggets you won’t want to miss.
Additional Resources:
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Chad Peterman | CEO | Author
Peterman Brothers Website
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Key Takeaways: * Trust isn’t built in chaos—it’s banked ahead of time and drawn on when things get tough. * Real results happen at the local level—supporting your frontline is everything. * Be relatable and relevant; that’s the winning combo for true influence. * Your hardest struggles can become your most powerful leadership tools. * Stop thinking you need all the answers—ask better questions instead.
In this episode, Andrew Hasty takes us from the skies of World War II to the heart of modern leadership. 🎯
Using the story of B-17 bombers and survivorship bias, he shows why focusing only on the numbers can make us miss what really matters — grit, resilience, and those unmeasurable “intangibles” your best team players bring every day. 🎙️🔥
It’s data meets heart in the most unexpected way.
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Chad Peterman | CEO | Author
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Key Takeaways: * Survivorship bias impacts leadership when we only evaluate those who "return" or succeed visibly. * Focusing only on KPIs limits our view of performance and potential. * “Missing bullets” are the unseen efforts and values that contribute to team success. * Recognition should extend beyond numbers to include resilience, grit, loyalty, and effort. * Promoting solely on quantitative performance may overlook future leaders.
Michelle Micheletti went from painting walls with her grandpa to leading marketing across multiple home service brands 💪—and she’s got the stories (and lessons) to prove it.
In this episode, she joins Katie Donovan for a convo full of laughs, real talk, and big takeaways. From snow cone stands 🍧 to SEO fails and AI experiments, Michelle keeps it real about what it takes to lead with heart, data, and a whole lot of grit.
Additional Resources:
Connect with Katie Donovan
Learn More About CAMP Digital
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Chad Peterman | CEO | Author
Peterman Brothers Website
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Key Takeaways: * Local branding is essential, especially in a PE-backed environment * Community involvement not only feels good—it boosts SEO and earns trust * CRO and SEO are non-negotiables when launching a website * Data-driven marketing enables agile, informed decision-making * Strong vendor partnerships are critical for innovation and growth * Testing is essential, and failure is part of the learning process
Think your customer service reps are “just answering phones”? Think again.
In this game-changing episode of Can’t Stop the Growth, Chad Peterman sits down with Liz Patel, Manager of Customer Service Coaching at Ryno Strategic Solutions, to reveal how your call center can drive explosive growth—without spending a dollar more on marketing.
From handling pricing objections like a pro to converting one call into multiple booked jobs, Liz shares real strategies that HVAC, plumbing, and electrical companies can implement immediately to boost booking rates, improve customer experience, and create lifelong customers.
📈 Whether you’re a business owner, dispatcher, or CSR looking to level up—this episode is your new playbook.
Additional Resources:
Liz Patel on LinkedIn RYNO Strategic Solutions
Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * How to handle price shoppers on the phone as a CSR * What’s a good booking rate for home service call centers? * How AI can help HVAC and plumbing CSRs book more jobs * Why your CSR should know the cost per lead * How to train CSRs to sell service memberships and upsell add-ons
Tired of paying for leads that never convert? You’re not alone.
In this no-fluff episode of Can’t Stop the Growth, Chad Peterman sits down with Katie Donovan, CEO of Camp Digital, to break down what every service business owner needs to hear: your marketing isn’t broken—it’s misaligned.
If your digital ads aren’t bringing in the right customers, it’s time to stop throwing money at the problem and start building a strategy around quality leads that actually book, run, and bring in revenue.
Whether you're in HVAC, plumbing, electrical, or any other home service vertical—this episode gives you the tools to stop wasting ad dollars and start turning marketing into profit.
Additional Resources:
Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital
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Key Takeaways: * Why better leads > more leads in 2025 and beyond * How to train Google to send you high-converting customers * The power of value-centric measurement in your ad strategy * Easy DIY ways to optimize your Google Business Profile * Why you MUST update your website content and photos (even from your phone!) * How AI and Reserve with Google are changing LSA forever * Real tips for SEO, backlink building, and local search dominance
🔥 Part 2 is here, and it’s a game-changer! Jonathan Bancroft, Kevin Comerford, and Chad Peterman are back with Chris Yano, dropping serious wisdom on how education fuels massive business growth.
They’re talking about training vs. real education, why hiring principals (yes, actual school principals!) changed the game, and how building a learning culture turned small businesses into industry giants.
Expect plenty of laughs, aha moments, and straight-to-the-point advice that could transform your business. 🎧💡
Additional Resources:
Listen to the original episode!
Learn more about To the Point
Join The ARENA - a CSTG Community!
Connect with Chris on LinkedIn
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
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Learn more about PeopleForward Network
Key Takeaways: * Education is the key to unlocking massive business growth—Service Champions’ university helped grow revenue from $30M to $120M. * Training is task-oriented; education builds problem-solvers and future leaders. * Hiring educators (not just trainers) is a game-changer for building an effective learning culture. * The best learning organizations simplify their training so it’s repeatable and effective. * Start small—begin with basic maintenance tech training and build from there.
Hiring and retaining top talent in the trades has never been more challenging. With increasing competition for skilled workers, outdated recruiting methods, and high employee turnover, home service business owners and leaders are searching for smarter ways to build and sustain a high-performing team.
In this episode of Can’t Stop The Growth, Chad Peterman sits down with Stephen Rhyne, founder of Conveyor, to uncover game-changing hiring and training strategies for the home service industry. They dive deep into why traditional recruiting is failing, how automation can streamline onboarding, and why retention starts the moment a new hire says "yes."
If you're struggling with hiring, training, or keeping top talent in your home service business, this episode is packed with actionable insights to help you scale smarter and build a winning team.
Additional Resources:
Stephen Rhyne on LinkedIn Conveyor Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: ✅ The biggest hiring mistakes home service companies make—and how to fix them
✅ Why onboarding is the #1 factor in retention (and how to improve yours)
✅ How to build a recruiting engine that consistently attracts top HVAC, plumbing, and electrical talent
✅ Automation hacks that free up time while making new hires feel valued
✅ How to sell your company’s opportunity so the best candidates choose YOU over the competition
✅ The power of social recruiting and getting referrals from current employees
✅ How mid-level managers can become supercharged coaches for long-term team success
Today’s episode of “To The Point” is a big one, and it’s just part 1!💥
Chris Yano brings together some of the biggest names in home services—Kevin Comerford (Service Champions), Jonathan Bancroft (Wrench Group, formerly Morris-Jenkins), and co-host Chad Peterman—for a conversation packed with real talk, industry wisdom, and a whole lot of energy.
What’s on the table? Winning cultures, leadership transitions, and how to stand out in a crowded market. These guys have built and led powerhouse businesses, and they’re not holding anything back.
If you’re ready to level up your business (or just want to feel like you’re in the room with some industry legends), hit play now! 🎧🔥
Don’t miss next week’s episode! 🚀
Additional Resources:
Listen to the original episode!
Learn more about To the Point
Join The ARENA - a CSTG Community!
Connect with Chris on LinkedIn
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
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Learn more about PeopleForward Network
Key Takeaways: * Culture is everything. The only real competitive advantage in home services is the culture you build. Guarantees, pricing, and promotions can be copied—culture cannot. * Leadership transitions require long-term vision. Both Kevin and Jonathan emphasized the importance of developing future leaders internally, ensuring they understand the DNA of the company. * Success requires doing what others won’t. Expanding service hours, investing in leadership development, and building a strong internal brand all set businesses apart. * Culture must be defined and reinforced. Whether it’s a documented common service language or a consistent leadership presence, great cultures don’t happen by accident.
Leadership isn’t about control—it’s about connection. If you want to build a high-performing team, you need to start by earning trust and influence before giving orders.
In this episode, Chad Peterman explains why leaders who focus on connection create stronger, more engaged teams—and how you can do the same. Many leaders believe authority alone is enough, but real influence comes from how you show up daily.
Chad explains:
🔹 Why energy and attitude determine your level of influence
🔹 How to build trust and emotional connection with your team
🔹 The #1 reason people don’t speak up—and what to do about it
🔹 How to tailor leadership to different personalities for maximum impact
Being a great leader isn’t about having all the answers—it’s about creating an environment where people feel heard, valued, and motivated to succeed.
Additional Resources:
Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: * People follow trust, not titles – Influence isn’t automatic. If you want your team to listen, they first need to know you care. * Leadership is adaptability, not authority – Every team member has different needs. The best leaders adjust their style to help people succeed on their terms. * Silence is a red flag – If your team isn’t speaking up, it’s not because they have no questions—it’s because they don’t feel safe enough to ask.
Ted Puzio, owner of Southern Trust Home Services, shares his incredible journey from starting with nothing to building a thriving, multi-million dollar home services business. In this candid conversation with Katie Donovan of Camp Digital, Ted reveals the hard lessons, leadership strategies, and key decisions that led to his success in the trades industry.
🔥 This episode is part of Around the CAMPfire—an exclusive series of the Can’t Stop the Growth podcast in collaboration with Camp Digital. This series dives deep into the real stories, strategies, and lessons from top home service leaders, giving you insider knowledge to help grow your business.
🚀 Whether you're a plumber, electrician, HVAC pro, or home service business owner, this video is packed with real-world business insights and growth strategies you can apply today!
💡 Want more expert interviews and business tips? Make sure you subscribe for more insights on home service business growth, leadership, and marketing!
Additional Resources:
Connect with Ted Puzio on LinkedIn
Southern Trust Home Services
Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital
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Key Takeaways: ✅ How Ted turned financial struggles into a powerful business model
✅ The leadership philosophy that keeps his employees loyal and motivated
✅ Why business coaches played a key role in scaling his company
✅ The biggest mistakes to avoid when growing a home service business
✅ The mindset shift that took him from survival mode to thriving
Leadership isn’t black and white—it’s all about managing the gray!
In this episode, Andrew Hasty — the COO at Peterman Brothers — breaks down Mexwell’s Law of Intuition—one of the toughest (but most powerful) leadership skills to master.
From Steve Jobs’ gut-driven decisions at Apple 🍏 to real-world leadership lessons, Andrew shares why great leaders don’t just follow protocols—they read the room, trust their instincts, and make bold moves.
Whether you're a manager striving to inspire or a leader working to make vision actionable, this episode is packed with takeaways on leading with clarity and confidence.🎯
Additional Resources:
Join The ARENA - a CSTG Community!
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Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Key Takeaways: * Leadership isn’t about rigid rules; it’s about managing the gray areas. Great leaders don’t just follow protocols—they know when to trust their intuition. * Intuition is a skill, not just an instinct. It can be honed through experience, self-awareness, and pattern recognition. * Balancing logic, values, and emotions leads to better decisions. Leaders must blend gut instinct with data to make sound choices. * Managers rely on systems; leaders rely on vision. The best leaders find a balance between execution and inspiration.
Hiring and keeping top talent in the trades is tougher than ever. But what if the secret to attracting the right people wasn’t just about job postings or paychecks—but about your leadership style?
In this episode, Chad breaks down the Law of Magnetism and why the best leaders attract talent instead of cloning themselves. Many home service business owners believe hiring people just like them is the key to success, but that approach limits growth and potential.
Chad explains:
🔹 Why top-performing HVAC, plumbing, and electrical businesses build diverse, high-performing teams
🔹 How leadership style shapes hiring and retention in the trades
🔹 The real secret to attracting and developing top talent for long-term success
Building a strong, motivated team starts with becoming the leader they need.
🔥 Want to grow a high-performing team? Hit play now!
Additional Resources:
Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
Key Takeaways: 1️⃣ Who You Are is Who You Attract – If you want hardworking, high-performing employees, you must first model those qualities as a leader. Your leadership sets the standard for your team’s success.
2️⃣ Great Teams Aren’t Found—They’re Built – The best HVAC, plumbing, and electrical businesses don’t just hire great people; they develop them. Leadership is about coaching, not just managing.
3️⃣ Retention Starts with Leadership – High turnover in the trades is common, but top companies retain employees by creating a culture that makes people want to stay. Employees don’t leave jobs—they leave bad leadership.
Culture isn’t just a buzzword—it’s the heartbeat of a thriving company! 💙
In this episode, Chad chats with Marshall Lockton — Chair & Partner of Knight Agency — about what it really means to be a people-first business. Spoiler alert: It’s not just putting it on the wall and calling it a day!
From storytelling and leadership empowerment to keeping culture alive as you scale, this convo is packed with insights (and a few laughs).
🎧 Tune in now and start building a workplace where people actually want to work!
Additional Resources:
Connect with Marshall on LinkedIn
Listen to Marshall’s Podcast - The Third Layer
Learn more about Knight Agency
Join The ARENA - a CSTG Community!
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Key Takeaways: * People-first leadership requires action, not just words. Employees need to feel valued and empowered daily. * Culture starts at the top but must be reinforced at every level. Managers play a crucial role in carrying the message forward. * Storytelling makes company values personal and meaningful, creating stronger employee connections. * Recognition fuels engagement. Celebrating wins, big and small, reinforces the right behaviors.
What happens when a Dublin plumber turns his trade into a $115M powerhouse?
Alan O’Neill is here to share how he built Abacus, navigated private equity, and shaped the future of the trades. From smart tech to training tomorrow’s workforce, this episode is packed with stories, laughs, and insights to elevate your business.
Don't miss this inspiring journey!
Additional Resources:
Listen to the original episode!
Learn more about To the Point
Join The ARENA - a CSTG Community!
Connect with Chris on LinkedIn
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * The Private Equity Surge: Private equity’s interest in trades has skyrocketed, creating opportunities for generational wealth and growth. * Importance of Training: Structured training and leadership development are essential to sustain industry growth and workforce competency. * Emerging Technologies: Tools like AI and smart devices are redefining customer interaction and operational efficiency. * Adaptability: Bringing leaders from outside the industry can challenge norms and drive innovative thinking. * Workforce Development: The future of the trades depends on investing in people and fostering a strong pipeline of skilled workers.
What if you never had to write another performance review?
In this episode, Chad chats with Projjal Ghatak — CEO and Co-Founder of OnLoop — about building stronger teams, motivating employees, and letting AI handle the boring stuff. 🚀
From boosting team energy to eliminating bias in performance reviews, this conversation is packed with insights to help leaders unlock their team's full potential.
🎧 Don’t miss it—your team will thank you!
Additional Resources:
Connect with Projjal on LinkedIn
Learn more about OnLoop
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Key Takeaways: * Energy is Foundational: Motivated employees with clarity on their goals are more likely to succeed. * Feedback Redefined: Organizations must balance improvement feedback with specific, strength-based praise. * AI as a Manager's Ally: Leveraging AI for performance reviews enables managers to focus on team development. * Culture-Mission Alignment: Strong cultures align with organizational missions and foster better outcomes. * Measure Wha
Ready to coach your team to greatness? 🏐✨
In this episode, Chad chats with Jason Reed, former collegiate volleyball coach turned leadership guru. Jason shares how authenticity, trust, and falling in love with the process can take your leadership game to the next level—whether you’re on the court or in the boardroom.
Tune in for stories, strategies, and a whole lot of inspiration! 🎙️
Additional Resources:
Connect with Jason on LinkedIn
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Key Takeaways: * Authenticity over Perfection: Leaders should focus on being genuine rather than trying to appear flawless. Authenticity fosters trust and connection. * The Power of the Process: Winning or losing is secondary to learning and improving through consistent effort. * Building Trust: Consistency and vulnerability are foundational for creating a culture of trust. * Recruiting and Team Building: Focus on finding people who align with the team’s values and vision rather than just talent.
Leadership isn’t about having all the answers—it’s about serving others!
In this episode, Chad dives into the Law of Addition, sharing stories practical tips to help you build trust, show care, and lead with heart.
Tune in to discover why the best leaders focus on adding value and how small acts of service can create a BIG ripple effect.
Ready to rethink leadership? Hit play now!
Additional Resources:
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Key Takeaways: * Leadership is Service: The essence of leadership lies in serving others and adding value to their lives. * Influence Through Care: True leadership influence comes from showing genuine care for others, building trust, and fostering growth. * Value Beyond Answers: Leaders don’t need all the answers; they need to empower their teams to solve problems collaboratively. * Ripple Effect of Leadership: The impact of leadership often extends far beyond the workplace, influencing personal and generational behaviors.
Think you need more leads to grow your trades business? Think again!
Today, Chad is introducing To the Point, that he co-hosts with his friend, Chris Yano. Together, they are uncovering why better conversions—not more traffic—are the key to growth. From mapping the customer journey to improving follow-ups and adding personality to your brand, they share fun and actionable strategies to make the most of your existing efforts.
Don’t miss it!
Additional Resources:
Listen to the original episode!
Learn more about To the Point
Connect with Chris on LinkedIn
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Key Takeaways: * Conversion beats traffic: Focus on optimizing your current processes before spending more on marketing. * Customer journey matters: Map out where potential customers drop off and fix the bottlenecks. * Empower your team: Educate CSRs about the value of leads and how to adapt to customer personalities. * Follow-ups are gold: Text follow-ups can recover missed leads better than calls. * Promotions work: Same-day service guarantees and financing options help close deals.
📲What if your call center was a goldmine waiting to be unlocked? 🔓
Chad teams up with Tyson Chen, founder of Avoca, to reveal how AI is revolutionizing the trades industry. From instantly answering calls to real-time CSR coaching, Tyson shares simple strategies to boost booking rates, streamline operations, and delight customers.
It’s not just about technology—it’s about making every ring count. Tune in for an insightful chat that might just transform your business! 🎧
Additional Resources:
Connect with Tyson on LinkedIn
Discover more about Avoca
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Key Takeaways: * Call centers are pivotal: Optimizing the call center can unlock significant revenue opportunities for home service businesses. * AI tools enhance, not replace: Avoca’s Responder and Coach tools streamline operations and empower CSRs with real-time feedback. * Customer patience is limited: Answering calls on the first ring significantly improves booking rates and customer satisfaction. * Actionable data drives results: Insights like why calls aren't booked can inform business decisions and improve processes.
Kickstart your 2025 with this empowering conversation between Chad and Amy Woodall, founder of The Conscious Habit! 🚀
Amy unpacks how mastering self-leadership can transform your life and work. From tackling tough conversations with ease to building habits that actually stick, this episode is your guide to leading yourself and others with purpose.
Tune in for actionable insights and a few laughs along the way!
Additional Resources:
Connect with Amy on LinkedIn
Learn more about Conscious Habit
Check out The Conscious Habit podcast
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Key Takeaways: * Self-leadership is essential: You can't effectively lead others without mastering the ability to lead yourself. * The inside-out approach: Many organizational problems stem from internal beliefs and patterns rather than external circumstances. * Meet people where they are: Not everyone’s growth journey looks the same—understanding individual motivations is critical. * Habits start with awareness: Recognize the subconscious beliefs driving your behaviors to create lasting change.
Dream big, embrace the suck, and own your story!
In this Growth Factor, Chad is unpacking how achievers turn obstacles into opportunities and create their dream paths—even when it’s tough.
Get ready for a mindset shift that’ll inspire you to take ownership of your journey and crush excuses.
Additional Resources:
Listen to the original episode - Be a Dreamer
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Key Takeaways: * Obstacles are a mindset: Learn to reframe challenges as opportunities for growth. * Gratitude transforms perspective: Reflecting on what you’re thankful for can change how you approach tough moments. * Ownership is non-negotiable: Take control of your journey—don’t let excuses or circumstances dictate your path. * Growth is uncomfortable but necessary: Be ready to do the hard, uncomfortable work required to reach your goals.
🎉 New Year, New Leadership Goals! 🎉
We’re kicking off 2025 with The Law of Navigation! Chad is talking about charting a course for success. Whether it’s reflecting on last year’s wins or making small, impactful changes, we’re equipping you with the tools to lead with purpose and confidence in the year ahead.
Let’s make 2025 a year of growth, impact, and intentional leadership! 🚀
Additional Resources:
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Key Takeaways: * Reflect to Navigate: Taking time to evaluate past performance is critical to charting an effective path forward. * The Power of Small Changes: Leadership growth often stems from consistent, small actions that build trust and momentum. * Balancing Facts and Faith: Leaders need to confront current realities while maintaining faith in their vision. * Leadership as Influence: Great leadership starts with setting a cultural tone that inspires and empowers teams to succeed.
Leadership isn’t a one-and-done achievement—it’s like a fitness journey!
Chad is back to unpack another law from John C. Maxwell: Law of Process. He’s exploring how just 10 minutes a day can transform your leadership journey. With practical tips and relatable stories, you’ll learn how small, consistent actions lead to lasting impact.
Ready to fall in love with the process? Tune in now! 💡
Additional Resources:
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Key Takeaways: * Leadership develops daily, not in a day. Consistency in small actions leads to long-term growth. * The process is ongoing. There’s no “end” to leadership development; it’s about constant learning and evolving. * Commit to daily habits. Even 10 minutes a day—reading, journaling, or reflecting—can significantly impact your leadership. * Influence is the heart of leadership. Empowering others to solve problems and take ownership builds stronger teams. * The process compounds. Over time, small daily efforts lead to measurable results in personal and professional growth.
Leadership isn’t about fancy titles—it’s about influence!
In this episode, Chad is diving into the second leadership law from John Maxwell, "Law of Influence.” He is exploring how showing genuine care, living with integrity, and believing in your people can transform your leadership style. Packed with relatable stories and actionable tips, this episode will help you inspire your team, connect on a deeper level, and lead without limits.
Tune in and discover how caring a little more can take your leadership a lot further!
Additional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways: * Influence Begins with Integrity: Always follow through on commitments, no matter how small, to establish trust and reliability. * Demonstrate Genuine Care: Influence grows when people feel valued and understood. Show interest in their lives, both professional and personal. * Inspire by Showing Up Inspired: Your energy sets the tone for your team. Arrive with enthusiasm and a commitment to support others’ success. * Believe in People: Even the most challenging team members have potential. Help them uncover their goals and work toward achieving them. * Influence is Leadership Without a Title: Leadership is about showing care and support, not about holding a specific role or title.
🎙️ In this episode, Chad dives into John Maxwell's "Law of the Lid" and why leadership is all about raising your effectiveness.
From one-on-ones to simple acts of care, discover how small, consistent actions can transform your team and your impact. Leadership isn’t about control—it’s about connection.
Tune in for practical tips and inspiring insights to level up your leadership game!
Additional Resources:
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Key Takeaways: * Leadership effectiveness is the cap on team success; raising your lid raises theirs. * Consistency in caring—like one-on-ones or a simple check-in—builds trust and drives engagement. * Leadership isn’t about control; it’s about empowering others to own outcomes. * Developing leadership skills starts with self-investment and preparation.
In today’s Around the Campfire, Megan is joined by Kate Cinnamo, Executive Director of Explore the Trades!
They dive into how Kate and her small-but-mighty team are flipping the script on the trades industry—starting with kids as young as kindergarten. From plumbing to HVAC to electrical work, hear how they’re breaking stigmas, partnering with schools, and empowering the next generation with careers that really make life work.
This is the pep talk the trades world needs!
Additional Resources:
Connect with Kate on LinkedIn
Learn more about Explore the Trades
Discover the Skills Lab Program
Follow Explore the Trades on social: @explorethetrades
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Connect with Megan Bedford
Connect with Katie Donovan
Learn More About CAMP Digital
Connect with our Sponsor, GoodLeap
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Key Takeaways: * Start Early to Spark Interest: Introducing trades early helps kids see them as exciting career options. * Powerful Partnerships: Programs like Ride and Decide connect schools and businesses to spark interest in trades. * Essential Resources: Explore the Trades provides tools like apprenticeship maps, classroom kits, and grants to support education. * Breaking Stigmas: Highlighting success stories and career benefits inspires more students to consider the trades.
Peterman Brothers's COO, Andrew Hasty, is taking over Can't Stop the Growth today, and he's flipping the script on what it means to lead! In a recent leadership training, Andrew challenges traditional views of leadership, emphasizing the importance of moving from philosophy to action.
Learn why consistent one-on-ones are the cornerstone of effective leadership and how fostering accountability, support, and growth among team members can lead to lasting change.
Whether you’re a seasoned leader or an emerging one, this episode is packed with actionable insights to elevate your leadership journey.
Additional Resources:
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Key Takeaways: * The Power of One-on-Ones: Regular meetings with team members build trust, enhance performance, and address challenges early. * Transformational Leadership: Shift from managing tasks to coaching people—empower your team to solve problems rather than solving them yourself. * Accountability Matters: A leader’s ability to inspire growth comes down to their willingness to take responsibility for team shortcomings. * Celebrate Wins: Recognize and celebrate team successes to foster motivation and esteem.
In this episode, Chad chats with Jeff Blade, an accomplished executive leader with a wealth of experience as CFO of public companies, a CEO in private equity, and a transformative business advisor.
From his early days at PwC to leading an IPO at Vera Bradley Designs and guiding teams across industries, Jeff shares his philosophy on servant leadership, the importance of purpose-driven organizations, and lessons in adaptability and humility.
Tune in to discover how a focus on people-first leadership and a willingness to continuously learn can lead to extraordinary results in any business environment.
Additional Resources:
Connect with Jeff on LinkedIn
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Key Takeaways: * Leadership is about serving others and creating an environment where people can thrive. * The best leaders evolve by observing, experimenting, and learning from others. * Building purpose-driven organizations fosters engagement and exceptional performance. * Leadership requires humility, perseverance, and an openness to feedback.
How do you build a winning culture in the skilled trades?
Chad sits down with Wyatt Smith, founder of Upsmith, to explore how gamification, recognition, and smart incentives can boost productivity and team morale. From real-world success stories to tips for celebrating behaviors that drive results, this episode is packed with ideas to take your team to the next level.
Additional Resources:
Connect with Wyatt on LinkedIn
Learn more about UpSmith
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Key Takeaways: * Recognition Drives Results: Consistently affirming employees’ contributions fosters engagement and performance. * Focus on Inputs, Not Just Outputs: Shifting conversations to the behaviors driving results—rather than just outcomes—leads to meaningful progress. * Tailored Contests Matter: Segmenting competitions (e.g., for rookies versus veterans) ensures fair opportunities and higher motivation across all team members.
In this episode, Chad explores the key ingredient to great leadership: ownership. He breaks down how taking true responsibility—not pointing fingers—empowers leaders to inspire their teams and drive real results.
With five practical steps, you can learn how to set clear goals, create accountability, and motivate your team like never before.
If you're ready to elevate your leadership game and make a lasting impact, this episode is for you!
Additional Resources:
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Key Takeaways: * Ownership over Blame: Ownership starts when leaders focus on what they can control instead of attributing missed targets to others. * One-on-One Connections: Individual meetings with team members allow leaders to understand personal challenges and provide targeted support. * Motivation through Investment: Showing employees that their leaders are committed to their financial and personal success increases motivation and accountability.
In this episode of Around the Campfire, Megan sits down with Jeff Wright and Margot Schaffer from Nexstar to talk smart budgeting and brand strategy for home service businesses heading into 2025. They share why a budget should be more than numbers—it should tell your company’s story. Discover practical tips for maximizing customer retention, aligning marketing and operations, and leveraging existing customers to grow without overspending.
Planning your 2025 budget? Don’t miss this insightful conversation!
Additional Resources:
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Connect with Megan Bedford
Connect with Katie Donovan
Learn More About CAMP Digital
Connect with our Sponsor, GoodLeap
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Things to listen for:
- The Power of Brand Awareness – Discover why brand recognition is crucial for customer retention and how it can guide your marketing spend.
- Customer Retention Tactics – Get insights on retention strategies that reduce acquisition costs and drive profitability.
- Aligning Marketing and Operations – Find out how breaking down silos between departments ensures a seamless customer experience.
- Multi-Trade and Cross-Selling Opportunities – Hear tips on leveraging multi-trade services to maximize revenue from existing customers.
In this episode of Can’t Stop the Growth, Chad Peterman dives deep into the challenges (and wins!) of leading remote teams with Matt Tait, CEO of Decimal. With 85 employees across five countries, Matt’s mastered intentional leadership, accountability, and culture—even when teams are miles apart.
They unpack how to:
- Reinforce values daily so they’re lived, not just listed.
- Balance empathy and accountability for a culture that’s both people-centered and high-performing.
- Create clear, transparent communication that doesn’t leave room for guesswork.
If you’re leading a remote or decentralized team, this episode offers actionable insights to keep your people connected, accountable, and aligned—no matter where they are.
Additional Resources:
Connect with Matt on LinkedIn
Discover Decimal
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Key Takeaways: * Intentional Culture Building in Remote Teams: Leading remote teams requires intentionality—reinforce values consistently so they become ingrained behaviors. As Matt puts it, he acts as the “Chief Repeating Officer” to keep Decimal’s values front and center for his widely dispersed team. * Balance Empathy with Accountability: A people-first culture doesn’t mean compromising on accountability. Matt and Chad discuss how holding individuals accountable can actually reinforce the team’s morale by keeping everyone aligned and focused on common goals. * Address Conflict Directly for Stronger Teams: Conflict avoidance can erode trust and productivity. Effective leaders lean into uncomfortable conversations and model healthy conflict resolution, strengthening team cohesion and organizational health.
In this episode, Chad sits down with Alec Stefanovski, Editor of Homepros, to discuss key shifts in the home services industry. From navigating HVAC regulations to the latest in tech and AI, Alec shares insights on private equity's influence and strategies for staying adaptable. Perfect for leaders looking to stay informed on trends and smart growth in a rapidly evolving industry.
Additional Resources:
Connect with Alec on LinkedIn
Subscribe to the Homepros Newsletter
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways
- Adaptation and Technology: The HVAC and home services sectors are ripe for innovation, especially around tech and AI for improving operations, yet careful selection and management of these tools are crucial.
- Tech Integration Over Adoption: New tech tools like AI for call centers can enhance efficiency, but successful integration depends on using them purposefully and ensuring real ROI.
- Economic Uncertainty’s Impact: Despite economic ups and downs, essential services like HVAC retain demand resilience, making them a solid investment and career choice.
Join Josh and Andy for part two of an insightful conversation with Landon Brewer, diving deep into the entrepreneurial journey, specifically focusing on scaling businesses in the home services industry. Landon shares hard-earned lessons about leadership, overcoming imposter syndrome, and navigating the complex transition from startup to a thriving enterprise. In case you missed it, listen to part one here. Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology.
Addtional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways:
- Imposter Syndrome: Even at the peak of success, many leaders feel unsure of their worthiness, especially when others look to them for leadership.
- Scaling Requires Specialized Skills: The skills needed to grow a company from zero to $50 million are not the same ones required to scale to $300 million or beyond.
- Adaptability: Entrepreneurs must be willing to pivot, evolve, and recognize when it’s time to hand over responsibilities to more specialized leaders.
In this popular re-release, Ron Kitchens joins Chad to discuss the transformative power of recognition and mentorship. He shares how acknowledging team contributions in meaningful ways can uplift the entire organization. Tune in for an insightful conversation on workplace communication, mentorship, and the impact of recognizing others' contributions.
Additional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Connect with Ron on LinkedIn Wichita Falls Chamber Learn more about Uniquely You
Key Takeaways
- Mentorship Matters: Having a mentor can change lives by opening up resources and giving the confidence to succeed.
- Communication as Culture: Great companies aren't just about profit; they build their success on a foundation of culture and caring, recognizing that validating and engaging employees is central to thriving, especially during tough times.
- Purposeful Leadership: It takes clear purpose, vulnerability, and balance between personal self-care and commitment to organizational goals.
What’s the secret to scaling multiple home service businesses across four states? Hint: It’s not just about the bottom line.
Chad chats with Lee Downing, who grew from running a single HVAC business to owning 12 home service franchises. Lee reveals his secret: it's all about putting people first. He breaks down how focusing on culture, not just profits, helped him scale quickly while building a lasting business.
If you're ready to rethink how you lead and grow, this episode is a must-listen.
Additional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways
- Franchise Success: Lee’s journey from a single HVAC franchise to owning 12 franchises, focusing on cross-trade expansion.
- Culture as a Core Value: Building a successful business starts with a strong, people-centered culture. Invest in your people and hold them accountable.
- Leadership & Accountability: Leadership isn't just about giving directions—it's about servant leadership and providing support for your team to succeed.
Are your leads slipping through the cracks?
In this episode Around the CAMPfire, Megan Bedford chats with Ryan Fenn, CEO of Chiirp, an automation platform that’s helping home service businesses stay on top of their leads.
Ryan shares how his own entrepreneurial journey led him to discover the power of follow-up automation—especially when it comes to texting.
They dive into why being quick to respond (Speed to Lead, anyone?) and using multiple touchpoints can make all the difference in customer engagement.
If you're a home services pro and curious about smart ways to boost leads, this conversation offers simple, actionable ideas to try today.
Additional Resources: Chad on LinkedIn Ryan Fenn on LinkedIn Visit Chiirp Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital
Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways:
- Speed to Lead is Critical – Responding to customer inquiries within one minute can significantly improve conversion rates.
- Multi-Touch Strategy for Maximum Engagement – Use text, email, and voicemail to reach customers at different stages of their journey and re-engage lost leads.
- Automation for Efficiency – Chirp automates follow-ups so your team can focus on high-value tasks.
This re-release is not only one of our most popular episodes, but also one of Chad’s favorites. Join Chad as he shares timeless principles he learned from his dad—lessons rooted in integrity, empowerment, and, yes, even the kind of compassion you wouldn't expect from a guy who runs a tight ship. From the grit of waking up early to the art of leading with humility, Chad breaks down what it means to lead by example and believe in the people around you.
Additional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways:
- Integrity is foundational: “Do what you say and lead by example.” It's more than just words; it’s about action.
- Compassion in leadership: Leadership is not only about guiding but also showing genuine care for the people you lead.
- Empowerment and trust: Giving people room to explore, make mistakes, and grow is critical to building a strong, motivated team.
In this special two part episode, hosts Andy Fusellier and Josh Teekell sit down with entrepreneur extraordinaire Landon Brewer. He’s the kind of guy who’s not just surviving the roller coaster of running a business—he’s thriving on it. We’re talking about turning risk into reward, surrounding yourself with the right people, and evolving your home services business like it’s a living, breathing thing. Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology.
Addtional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways:
- Entrepreneurship is about risk, but control matters – Whether working for a company or starting your own, being able to control your own fate is key to long-term success.
- Stages of business growth – From survival to thriving, successful businesses continually adapt, learn, and evolve.
- Leadership and vision are critical – Strong leadership combined with an openness to new ideas can push a business to scale.
- Understanding customer psychology – Whether in contracting or tech, knowing your customer’s needs and behavior is essential for success.
In this episode, Chad talks about something we all secretly (or not-so-secretly) try to avoid: discomfort. But here's the twist—he's all about embracing it. Why? Because discomfort is the key to growth.
Chad shares a powerful story from a Future Leader Series meeting, exploring how our choices—big and small—can either push us toward our goals or leave us stuck where we are.
And yes, this is all about learning to love the uncomfortable stuff.
Additional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways
- Embrace Discomfort: Growth often requires getting comfortable with discomfort—it's a natural part of progress.
- Focus on Small, Daily Choices: Breaking big goals into small, manageable actions helps overcome overwhelm and stay focused.
- Develop the Right Mindset: Believe in yourself and your goal, and recognize that discomfort is a stepping stone to achievement.
- Higher Purpose: Tie your goals to a higher purpose to stay motivated during tough times.
Imagine a company culture where everyone supports each other to be their best.
This re-released episode is one of Chad’s favorites because it became the inspiration for this podcast’s name.
Impact leadership - leading with purpose to serve others - is at the heart of Chad’s leadership style.
He emphasizes how leadership is not defined by titles but by the ability to elevate those around you. This episode offers a fresh take on how intentional leadership can drive both personal and organizational success.
Additional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Key Takeaways:
- Impact Leadership: True leadership is about serving others and making a difference, not about titles or positions.
- Intentionality: Be intentional in your actions and goals. Intentional efforts lead to personal growth and the collective success of the team.
- Collaboration and Support: A great company is built on collaboration, where everyone supports each other and shares their knowledge and experiences.
What if the secret to stopping “quiet quitting” is simpler than you think?
Chad sits down with Kristi Skutvik—Chief Vibe Officer at Work Vibes, Founder of Skutvik Consulting, and all-around expert on creating workplaces where people want to be.
Kristi’s not just about “culture” in the typical sense; she’s redefining it with one word: vibes.
Kristi shares practical tips on fostering real engagement (and avoiding the dreaded “quiet quitting”), the role of accountability in a healthy culture, and why leading with genuine human connection is the key to long-term success.
Listen in for no-fluff, actionable advice on building a company vibe that keeps your people connected and motivated—this one’s for you.
Additional Resources: Kristi Skutvik on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Traditional marketing is still relevant and more powerful than ever.
In this episode, Megan Bedford talks with David Carroll, CEO of DOPE Marketing, to explore the innovative ways direct mail and data-driven strategies can grow home service businesses.
David breaks down the evolution of direct mail marketing, the importance of using customer data to tailor campaigns, and how to leverage automation for hyper-targeted results.
Whether you're looking to increase your marketing efficiency or are curious about how traditional marketing can thrive in a digital world, this episode is packed with actionable insights.
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital
Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Guest Links:
dopemarketing.com
David Carroll on LinkedIn
Books David mentions:
No BS Guide to Marketing to the Affluent by Dan Kennedy on Amazon
Giftology by John Ruhlin on Amazon
Chad talks with Mike Branson, President of Global Air at Rheem Manufacturing about leadership, mentorship, and building successful teams. Mike’s journey from the Navy to leading global air conditioning and heating innovations at Rheem showcases a deep understanding of leadership from the ground up. From his perspective, leadership traits like initiative, integrity, and intelligence start early. We also explore how Rheem uses a combination of acquisitions and organic growth to scale while keeping people at the center of every strategy. Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Mike Branson on LinkedIn Rheem Manufacturing Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Get ready for an eye-opening dive into the future of HVAC and plumbing with Josh Teekell and Andy Fuselier from SmartAC.com. They're not just adapting to change—they're leading it, using tech and data to reshape customer experiences and drive growth. In this popular re-released episode, they join Chad Peterman to explore the impact of the pandemic, the rise of AI, and staying competitive amid the surge of private equity. Tune in for innovative strategies, growth insights, and a fresh look at where the industry is headed. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this re-released episode, Chad Peterman is joined by CAMP Digital's CEO, Katie Donovan to unpack the essence of company culture and its impact on growth, dive into digital marketing for the trades, and the importance of marrying it with solid operational practices.
Katie highlights the key strategies businesses should employ locally, including the underrated power of a well-curated Google Business Profile. They'll discuss the symbiotic relationship between agencies and clients, the customer journey, and the operational tactics necessary to capitalize on digital marketing leads.
With insights into Local Service Ads and the critical components of a strong brand presence online, this episode is a goldmine for those looking to refine their approach to growth in practical, impactful ways.
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Katie Donovan Learn More About CAMP Digital
Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this episode, Chad Peterman interviews Tommy Mello, about his experiences in the home service industry.
Together they discuss topics such as call center efficiency, capacity planning, affiliate marketing, and building a strong company culture.
Tommy emphasizes the importance of providing excellent customer service and fighting for every lead. Learn how your call center isn’t just a call center but a marketing tool.
They also discuss the process of expanding into new markets and the challenges and strategies involved. Get insight into the current economic climate and the potential impact of interest rates on businesses.
Additional Resources Chad on LinkedIn Tommy Mello on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this episode, Chad Peterman interviews Seth Ure from GoodLeap and Steve White from Peterman Brothers about the key factors that separate successful home services companies from struggling ones, including the importance of leadership, execution, and having a plan. They also emphasize the value of surrounding yourself with smart people and being open to feedback. Get an insider’s view of the current market conditions and the future outlook, with a focus on the impact of interest rates and the role of financing in the HVAC industry. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Gail on LinkedIn Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
This is episode 4 in our mini series on the Dedicated Field Support Program (DFS). Host Chad Peterman sits down with Josiah, a field professional at Peterman Brothers who has gone through the company's innovative DFS training program. Josiah shares his journey from being a maintenance technician with limited customer interaction to becoming a confident and effective communicator in the HVAC industry. He discusses how the DFS program helped him fill in the gaps, particularly in presenting options to customers and building trust through genuine conversations. Learn about the importance of letting go of the fear of being a "salesperson" and instead focusing on being a trusted advisor to customers. Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to the full Dedicated Field Support Program series: Episode 176: Transforming Field Training: Inside the Dedicated Field Support Program Episode 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program Episode 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program
Megan Bedford interviews Logan Bergevin, the Director of Search at Camp Digital, about paid search and targeting audiences in the home services industry.
Discover the importance of showing up on the search engine results page (SERP) and get tips for optimizing pay-per-click campaigns.
Logan discusses the use of LSAs (Local Services Ads) and PerformanceMAX campaigns for broader audience targeting. He also discusses future trends in digital marketing and the importance of building trust and awareness for local businesses.
Additional Resources: Chad on LinkedIn Connect with Logan Bergevin on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital
Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Jeremy didn’t need help with training in electrical, so what did he get out of the Dedicated Field Support (DFS) program? In this third episode introducing the DFS program, Chad invites Jeremy, a seasoned electrician with 27 years of experience, to discuss how the DFS program transformed his career. Jeremy shares his journey from nearly quitting his job to finding renewed purpose by adopting the customer-first approach taught in the DFS program. There are foundational elements that level-up customer service: presenting multiple service options, building strong customer relationships, and committing 100% to personal and professional growth. Chad discusses how top-notch service naturally leads to increased revenue and customer trust. Tune in to discover how dedication to these principles can lead to remarkable career fulfillment and organizational success in our industry. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to the full Dedicated Field Support Program series: Episode 176: Transforming Field Training: Inside the Dedicated Field Support Program Episode 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program
In this episode, we continue exploring our Dedicated Field Support Program (DFS) which is, frankly, revolutionizing how we serve our customers. If you missed our first episode, you can catch it here.
Host Chad Peterman sits down with Carson, a talented field professional at Peterman Brothers. Carson shares how the DFS program has improved his approach to customer interactions and technical challenges.
He discusses the personal growth he experienced, the invaluable support of DFS coaches, and how the program alleviated the challenges of customer interactions.
From initial fears to the program's transformative impact, Carson's story exemplifies how DFS is a win-win-win for our customers, technicians, and company.
Additional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to Episode 1: Transforming Field Training: Inside the Dedicated Field Support Program
This is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer support so they can deliver the best quality service to our customers. From onboarding to daily interactions, and from tailored coaching to intentional competency-building, we'll uncover how DFS not only enhances our team's skills but also strengthens our culture of genuine care and customer service. Whether you're a leader looking to innovate or simply curious about new ways to drive excellence, this episode is packed with insights and practical advice you won't want to miss. Let's get started! Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Learn how mastering your mindset can create a ripple effect of positive influence in your life and business. Today we welcome a special guest, Nikki Lewallen Gregory, CEO of People Forward Network. Nikki shares insights from her career in mental health therapy, sales, and entrepreneurship, focusing on employee engagement and meaningful work. Learn about the significance of an abundance mindset, simplifying business practices, and fostering values-aligned partnerships. Prioritize developing your leadership skills to drive your team and business forward. Additional Resources:Chad on LinkedIn Nikki Lewallen Gregory LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively in the sales process. Key highlights include transitioning CSRs from merely booking calls to influencing buying decisions, aiming to increase call conversion rates dramatically—from a 42% industry average to a potential 85%.
He emphasizes the transformative impact of the right mindset, the importance of creating a comfortable environment for customers, and the role of advanced tools like Rilla technology in CSR training. The episode delves into investing in CSR training, handling price objections, and the benefits of delegating phone answering to third-party services for small businesses.
Additional Resources:
Brigham Dickinson on LinkedIn Power Selling Pros
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital
Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Join us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven decision-making is crucial for business success. Chad and Mike discuss the challenges of accessing and interpreting data within the home services industry, as well as the importance of having a centralized source of truth. They also highlight the transformative power of data in pricing and understanding key metrics. Tune in to this episode to gain insights on leveraging data to generate revenue and save costs. Additional Resources Chad on LinkedIn Connect with Mike on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for entrepreneurs and business leaders.
They delve into the importance of timely preparation, team culture, and maintaining efficiency during peak months. Josh emphasizes the significance of accountability and the value of split-unit growth strategies used by Roto-Rooter, alongside the necessity of documenting business issues and solutions.
Key topics in this episode include the critical role of one-on-one relationships with team leaders, the importance of positivity and system improvements, and the process of habit-building for sustained customer relationships.
Listen for actionable strategies for marketing, hiring, and capacity management tailored to the summer's high demands. Tune in for a deep dive into the operational and strategic facets of thriving in the HVAC industry.
Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology.
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Josh Kelly on LinkedIn Clover
Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical services, Joe brings a wealth of knowledge and actionable insights.
Key topics include the transformative power of mindset in business, the necessity of eliminating ineffective practices, and the importance of prioritizing people over things in in-home service experiences.
Learn about Joe's bestselling book, "Service MVP," which serves as an essential playbook for service managers and customer service personnel. The book covers vital subjects such as client connection, system diagnosis, and project management, and it has already impacted over 5,000 professionals. They also discuss the comprehensive coaching programs offered by Service MVP, which have benefited over 33,000 companies across various industries.
This episode is a treasure trove of advice for anyone looking to grow their business through continuous learning, effective training, and a people-first approach.
Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Joe Crisara on LinkedIn Service MVP Book Service MVP coaching More on PeopleForward Network Follow PeopleForward Network on LinkedIn
David Zhao, Co-Founder of Pika, envisions a better front office experience for contractors. An advocate for single platforms like SurfaceTime for field work and Pika for home use, David sits down with host Chad Peterman to explore the transformative role of technology in the residential services industry. Throughout the conversation, Chad and David highlight the importance of efficient software, the challenges of sales presentations, and the need for proactive engagement with customers. Get an introduction to Pika's innovative features, such as a sales presentation tool for customized in-home visits, end-to-end white glove rebate management, and automated note-taking. Together, they discuss the significance of seamless integration with existing systems like ServiceTitan, the impact of data in sales and customer presentations, and the increasing costs of online leads in the HVAC industry. Tune in to learn more about leveraging technology for growth. Additional Resources
Chad on LinkedIn David Zhao LinkedIn Pika Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Chad Peterman is joined by industry veterans Eric Howarth, GoodLeap, and Ken Goodrich, Goettl, to discuss the transformative power of consumer financing in HVAC businesses. Eric and Ken delve into the effectiveness of consumer financing and how it can revolutionize sales growth, drawing examples from successful companies like Renewal by Anderson, Essler Group, and Moore Group. The conversation covers a spectrum of financing strategies, including using fixed-rate long-term loans and no interest, no payment options to alleviate customers' "cash separation anxiety." Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Eric Howarth on LinkedIn Ken Goodrich on LinkedIn Peterman Brothers Website Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Episode Description: How do you overcome fear in a leadership role? From navigating uncertainty to strategic decision-making, Chad Peterman unpacks the essentials of leading in challenging times. Drawing from personal experiences and extensive insights, Chad explores the critical role of attitude, the importance of over-indexing in care, the value in taking a step back to move forward, and how focusing on better rather than more creates meaningful progress. Learn how to respond to crises effectively, transform fear into positive action, and lead with urgency to inspire their teams. Whether you lead a department, a company, or yourself, tune in to discover strategies that equip you to thrive in any adversity. Additional Resources Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Learn how video can make your home service business competitive.
In this episode of "Can't Stop the Growth," Megan Bedford welcomes Nancy O'Hare-Zika, owner and president of Yellow Dog Creative. Nancy dives into the transformative power of video marketing for home service businesses and reveals effective strategies to enhance brand visibility and customer engagement. She discusses the importance of creating emotional connections through video, shares insights on educational content, and highlights how to leverage different platforms for maximum reach.
With practical advice on using budget-friendly video options and a focus on authenticity, this episode is packed with actionable tips. Don't miss expert insights that can revolutionize your marketing approach—learn how to harness the power of video to grow your home service business successfully.
Additional Resources: Connect with Nancy O’Hare Zika Yellow Dog Creative Connect with Megan Bedford Learn More About CAMP Digital Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website
Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
For more information and to register for CAMP Digital’s Webinar on June 25th
In this episode of Can't Stop the Growth, Chad Peterman is joined by Paul Redman, founder of Contractor Commerce, to discuss the revolutionizing impact of online sales and filter subscriptions in the HVAC and moving industries. Paul highlights a moving company's instant quote system and the shift in consumer behavior during major purchases. The conversation underscores the importance of speed in leading and providing a seamless online buying journey. Paul and Chad delve into the revenue potential and operational ease of filter subscriptions, sharing real-world examples and strategies for customer retention. Additional Resources:Chad on LinkedIn Peterman Brothers Website Paul on LinkedIn Contractor Commerce Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this re-released episode, Chad Peterman dives into the strategies and mindset needed to leave a lasting impression in your workplace. He explores how you can become the most indispensable person in your department by embodying a sense of urgency, continuously improving yourself, and helping others along the way. He will uncover key factors that make individuals unforgettable, the importance of taking action to fix problems, and how personal growth and self-reflection play a crucial role in leadership. So, get ready to unlock your potential and discover the power of being unforgettable. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this re-released motivational episode, Chad Peterman emphasizes the significance of clarity, action, and ambition in achieving your dreams and goals. He shares personal anecdotes and practical advice to inspire us to take charge of our aspirations. Chad stresses the importance of being clear about what you want, taking daily steps toward your goals, and thinking big. He believes that success becomes more achievable when you're crystal clear about your vision and consistently work towards it. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this re-released episode of Can’t Stop the Growth, Chad Peterman explores the power of dreams and how they can drive personal and professional growth. He shares his own experience of achieving an extraordinary dream and the lessons he learned along the way. From starting with nothing to winning a state championship, he emphasizes the importance of believing in your dreams, taking action, and living as if they have already come true. Get ready to be inspired and motivated to chase your own dreams.
Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Chad Peterman is dedicated to making his environment the ultimate breeding ground for innovation and resilience through mindset. In this episode, he dives deep into the principles of mastering one's mindset, emphasizing the significance of taking responsibility, learning from failures, and aligning with one's core purpose. Chad encourages us to embrace challenges as opportunities for learning, underscoring the idea that setbacks are merely perceptions, not realities. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
From garage doors to the helm of Home Service Freedom, Tommy Mello has paved an expansive career path, leveraging his expertise in home services across various industries. Now guiding countless entrepreneurs, Tommy shares vital strategies for business resilience and success. In this episode, Tommy discusses the universal applicability of his business formula, how to thrive in economic downturns, and ways to maximize marketing ROI. Joining host Megan Bedford for the Around the CAMPfire series on the Can’t Stop the Growth Podcast, Tommy imparts actionable insights designed to empower business owners to scale their operations and secure a competitive edge in the home services sector.
Additional Resources:
Connect with Megan Bedford Learn More About CAMP Digital Register for CAMP Digital's webinar Connect with Tommy Mello Home Service Freedom Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
From physicist to the forefront of HVAC innovation, Peter Capuciati has navigated a unique career trajectory, leading to his key role as a pioneering force at Bluon. Alongside him, Logan Marshall brings his in-depth industry experience to the discussion, emphasizing the essential support tools for technicians. Hosted by Chad Peterman, this episode delves into how Bluon is revolutionizing the trades industry by integrating advanced AI to enhance technician efficiency and accuracy. Peter and Logan discuss how AI not only accelerates problem-solving but also fosters a learning environment that bridges the gap between generations of technicians. They explore the profound impact of real-time data on parts availability and the potential for AI to streamline operations, ultimately boosting profitability and customer satisfaction.
Additional Resources: Chad on LinkedIn Peterman Brothers Website Peter on LinkedIn Logan on LinkedIn Bluon Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Jamie Miller has navigated a complex journey in the evolution of Miller’s Services, a family-owned business. This legacy passed down from their grandparents, has transformed from a humble septic business to a diverse home services provider with over 100 employees. In this episode, Jamie discusses the challenges of leadership transition, the critical role of vulnerability in fostering a thriving business environment, and how continuous learning and adaptation have been vital to their success. Together with host Chad Peterman, they explore the importance of developing strong management teams, empowering effective communication, and the unique experiences brought by diverse team members. Additional Resources: Chad on LinkedIn Peterman Brothers Website Jamie on LinkedIn Miller’s Services Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Mark Spencer, a seasoned expert and the force behind Consumer Fusion, brings a wealth of knowledge on reputation management, particularly in the home services franchising and healthcare industries. In this episode, he and Chad Peterman delve deep into the nuances of managing online reputation and reviews in today's digitized world. Mark uncovers the three-pronged approach to reputation management integral to any modern business: generating reviews as an offensive strategy, removing negative feedback as a defensive tactic, and crafting precise review responses. Additional Resources: Chad on LinkedIn Peterman Brothers Website Mark on LinkedIn Consumer Fusion Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Navigating the evolving landscape of home service industries, Bill Rossell and Alicia Johnston bring their combined expertise to the latest episode of "Can't Stop the Growth" CAMP Digital series with host Megan Bedford. With over a quarter-century of industry wisdom, Bill, CEO of LB Capital, delves into the transformation from print Yellow Pages to digital dominance, emphasizing a customer-first approach. As a seasoned coaching manager from Nexstar Network, Alicia advocates for strategic marketing planning up to six months ahead for SEO and quarterly flexibility. Together, they unpack the "four c's" - cash, collections, collaboration, and coaching - that are key to recession-proofing businesses. They spotlight the human touch in customer interactions, whether through digital platforms, print media, or direct mail, and highlight the value of internal and external branding consistency.
Additional Resources:
Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Learn More About CAMP Digital Connect with Bill Rossell LB Capital, LLC Connect with Alicia Johnston Nexstar Network Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this episode of Can't Stop the Growth, host Chad Peterman discusses the power of accountability in personal and professional growth. Chad delves into the importance of creating possibilities beyond what we think is possible and emphasizes the need to focus on controlling what can be controlled to drive success. He uses real-life examples and statistics to illustrate the impact of accountability on results. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Data takes center stage in this "Experience Matters" series episode with smartac.com. In this new monthly series on Can't Stop the Growth, Josh Teekell and Andy Fuselier are revolutionizing the way we think about HVAC and plumbing through technology. This time, they focus on the transformative power of strategic pricing and membership plans that drive business success and customer loyalty. They discuss effectively implementing change without disrupting your organization's rhythm and why incremental adjustments, underpinned by technology tools, could be your ticket to enhancing efficiency and seizing growth opportunities. Together they explore how the numbers you crunch influence perceptions, the delicate balance of initial pricing versus churn rate, and the strategic significance of aligning those dollars with your company's overarching ambitions.
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Gail Tripp has a wealth of experience in consumer financing and home improvement sales. From correcting application submission errors to adding co-borrowers, she shares insights on turning financing declines into approvals, shedding light on deciding consumer behavior. She joins Chad Peterman to discuss how strategic financing is crucial for HVAC companies' growth, especially as we look toward 2024's unpredictable challenges. Together, they stress the importance of overcoming economic hurdles such as inflation and supply chain shortages, and how leveraging social media can positively impact our industry. Gail and Chad advocate for embracing financing early in the sales process and selecting partners wisely for sustainable growth.
Additional Resources:
Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
Connect with Gail on LinkedIn
Get Started with GoodLeap
Learn More About GoodLeap
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Chris Moore, a managing principal at EPIC Insurance Brokers & Consultants, takes the mic to delve into the world of risk management in the first episode of "Risky Business: Understand Your Risk, Realize Your Reward," a special series on the Can't Stop the Growth podcast. In this episode, Chris, discusses the concept of risk, breaking down the elements of risk and how to take ownership of a risk management process to mitigate its negative impacts. He introduces the four risk profiles and provides insightful examples using the popular Powerball lottery to illustrate the relationship between risk and reward. Chris also outlines the steps of the risk management process, including identifying, analyzing, evaluating, treating, and reviewing risks.
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Chris on LinkedIn Learn More About EPIC Brokers Contact EPIC Brokers More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this epsiode, Chad Peterman shares invaluable insights to fall in love with the growth process as you chase your goals. He underscores the importance of commitment, urgency, and energetic action—all essential for propelling teams toward productivity and success. Chad emphasizes learning from both triumphs and setbacks, as well as celebrating collective successes.
Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Navigating from Silicon Valley to the frontline of business leadership, Bill Lennan brings his expertise in product design and team management to this episode of "Can't Stop the Growth." As a revolutionizer of leadership practices, Bill discusses his unique approach to enhancing team productivity and the criticality of understanding individual team members’ needs. He shares his "40% better" model, a customized six-month engagement strategy, and dives deep into the significance of mental models in shaping effective leaders and empowered teams. Alongside host Chad Peterman, Bill emphasizes the value in creating safe spaces for employees to voice concerns, as well as the necessity for personalized mentorship.
Additional Resources:Chad on LinkedIn Peterman Brothers Website Bill on LinkedIn Learn more about 40% Better More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In a digital ecosystem where every click can lead to conversion, CAMP Digital’s Kate Donovan leverages her expertise to guide home service businesses through the intricacies of campaign digitalization. Alongside Megan Bedford, they continue the Around the CAMPfire series on the Can't Stop the Growth podcast. This episode focuses on the necessity of adapting advertising strategies in line with Google's evolving practices to maintain and enhance growth. With a spotlight on the vital interplay between SEO and the Google Business profile, and recognizing the pivotal role of Google Analytics 4, Katie provides listeners with an arsenal of strategies for mastering the digital landscape.
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Kate Donovan Learn More About CAMP Digital
More information on Enhanced Conversion for Web (EC4W)
SearchLight Digital (provides Offline Conversion Tracking)
Guide to Google Business Profile Performance Insights
Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this episode, Chad Peterman focuses on the four key principles that surround influence and how to get better with what you have. He emphasizes the importance of urgency, ownership, a positive outlook, and a willingness to grow and change. The episode delves into the impact of these principles on personal and professional development, offering practical advice and valuable perspectives for leaders and teams striving to maximize their influence and potential. Additional Resources:
Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
From testing hypotheses in a boardroom to initiating change on the ground, Andrew Fuselier and Josh Teekell from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology. In this new monthly series on Can't Stop the Growth, “Experience Matters,” Andrew and Josh discuss how to effectively implement change without disrupting your organization's rhythm and why incremental adjustments, underpinned by technology tools, could be your ticket to enhancing efficiency and seizing growth opportunities.
Additional Resources: Connect with Andrew Fuselier Connect with Josh Teekell Learn more about SmartAC.com The Other Side of Innovation: Solving the Execution Challenge The Three-Box Solution: A Strategy for Leading Innovation Connect with Chad Peterman on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Ismael Valdez once faced the all-too-common struggle of securing a reliable workforce. Now, he’s candidly sharing his own lessons learned from competitive pricing missteps, advising against underestimating the value of one's services. He underscores the transformative power of acknowledging and compensating employees meaningfully, beyond financial rewards, to enhance commitment and morale. Now he’s revealing the glaring errors in his business strategy. With Chad Peterman steering the conversation, this episode presents a compelling narrative of growth through investing in people, the art of strategic leadership, and the relentless pursuit of excellence. Additional Resources: Chad on LinkedIn Peterman Brothers Website Learn more about NexGen Connect with Ismael on LinkedIn More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this episode, Chad Peterman delves into the pivotal role of influence in leadership and organizational development. Chad, an entrepreneur passionate about personal growth and empowering others, shares his expertise on the five foundations of influence, necessary for any leader aiming to inspire and foster a thriving team. His message resonates with anyone seeking to elevate their influence and lead a self-sufficient team poised for monumental growth. Additional Resources:Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Navigating the intricate journey from a rebellious high schooler to an influential entrepreneur and professional speaker, Lee Milteer transcends the conventional path to success, carrying with her an arsenal of 17 books and infinite wisdom for her audience. As a mentor to host Chad Peterman, Lee joins this episode of "Can't Stop the Growth" with profound insights on the triumph over fear, the art of positive affirmation, and the intrepid spirit of self-employment. Together, they dissect the entrepreneur's unique mindset, from visualizing grand dreams to strategically scripting a prosperous future. Additional Resources:
Chad on LinkedIn Peterman Brothers Website Connect with Lee Milteer on LinkedIn Five Types of Energy Resource More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Megan Bedford and Heather Crane bring a wealth of knowledge about the shifts in consumer behavior, changes in Google local service ads, and the impact on marketing strategies. This special episode kicks off an exclusive series of the Can't Stop the Growth podcast with Camp Digital to bring insights that will empower you to navigate the changing landscape of the home services industry in 2024. Megan and Heather discuss how businesses can combat challenges and adapt internally and externally to succeed in this evolving industry.
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Heather Crane Connect with Megan Bedford Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this episode, Chad Peterman delves into the power of setting 10x goals and the mindset needed to achieve them. He emphasizes the importance of wanting a goal rather than needing it and breaks down the concept of measuring progress against where you started rather than against an ideal. Gain practical strategies for overcoming challenges and staying motivated to achieve your 10x goals. Additional Resources:Chad on LinkedIn Peterman Brothers Website Book: The Gap and The Gain by Dan Sullivan More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Andrew Hasty joins Chad to dive into the intricacies of fostering a culture of continuous learning and the crucial role of leadership in setting the example. Andrew shares his approach to self-motivation and embracing opportunities to expand one's skill set—be it through podcasts or educational content on YouTube. We'll explore the unique challenges of 2024 that have shaped our training philosophies and how we address the ever-important task of real-time training for field professionals. Whether you're a field professional, a leader looking to elevate your team, or someone passionate about personal growth, this episode is tailored for you. Buckle up as we map the journey of continuous improvement, and remember, the path to greatness starts with an unwavering commitment to never stop growing. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Andrew on LinkedIn More on PeopleForward Network Follow PeopleForward Network on LinkedIn
We often find ourselves swamped by the demands of life and work, but what if you knew that with just 20% of your efforts, you could unlock 80% of your results? In this episode, Chad Peterman dissects the true meaning of working smarter, not harder – breaking down why it's crucial to focus on activities that move the needle, like honing in on your team's development and training. You'll get firsthand insight into building scalable processes and prioritizing tasks within your sphere of influence rather than being bogged down by the trivial many. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Book: 10x Is Easier than 2x More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Adam Witty's entrepreneurial spirit ignited early, transforming his college dorm at Clemson University into the seedbed of his first business venture. In this episode, Adam takes Chad through the years that followed, sharing his insights and strategies about cultivating the very heart of any successful enterprise: its culture. As founder and CEO of Advantage Media Group, Adam has become a champion of positive company culture, impacting growth and leaving a lasting impression on the world through leadership.
Additional Resources:
Adam on LinkedIn Advantage Media Website Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Adam on LinkedIn Advantage Media Website
Ron Kitchens is a leader with a keen understanding of the power of recognition. He believes in the importance of acknowledging the contributions of team members at all levels, not just with simple gestures, like a note left on a chair, but in a meaningful and public way that serves the organization as a whole. He joins Chad to dive into the transformative role of mentorship and the essentials of effective workplace communication. They highlight a heartwarming story of a dyslexic college student's breakthrough with the help of a caring mentor and how these principles extend to professional success. They also explore the power of acknowledging every team member's contributions and the far-reaching influence of those who believe in and validate us. Join us for a thought-provoking session that reminds us to appreciate our mentors, engage with our peers, and never stop striving for growth in all aspects of our lives. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Ron on LinkedIn Wichita Falls Chamber Learn more about Uniquely You More on PeopleForward Network Follow PeopleForward Network on LinkedIn
"If you're willing to dream, if you're willing to take that dream and work that plan backward, if you're willing to get uncomfortable and be inspiring for your team, it doesn't matter what's happening out there.”
In this episode, Chad Peterman shares his perspective on the importance of inspiring leadership and building trust within the industry. Chad emphasizes the need for genuine care and compassion for team members, and the impact it can have on creating a thriving work environment. Join us as we delve into Chad's valuable insights and his compelling journey toward being an inspiring leader in the field.
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Chad Peterman invites Chris Moore to uncover the nuances of insurance and risk management in the home service industry. As they dive into the significance of proper pricing, claims management, and the misunderstood aspects of insurance in-home service businesses, they underscore the importance of collaboration with insurance professionals. With a focus on understanding business growth and risk, Chris highlights the transition from selling insurance to becoming a true client advocate—a journey from Chicago to Indiana that has shaped his approach to the industry. Join us as we explore their upcoming partnership, aiming to enlighten listeners with high-level business insights without any sales pressure. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Chris on LinkedIn Learn More About EPIC Brokers More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Gail Tripp has a wealth of experience in consumer financing and home improvement sales. From correcting application submission errors to adding co-borrowers, she shares insights on turning financing declines into approvals, shedding light on deciding consumer behavior. She joins Chad Peterman to discuss how strategic financing is crucial for HVAC companies' growth, especially as we look toward 2024's unpredictable challenges. Together, they stress the importance of overcoming economic hurdles such as inflation and supply chain shortages, and how leveraging social media can positively impact our industry. Gail and Chad advocate for embracing financing early in the sales process and selecting partners wisely for sustainable growth. Prepare to be motivated to think outside the box, as we uncover actionable steps you can take to ensure your business is not just surviving, but thriving. Listen in for their special partner announcement! Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Gail on LinkedIn Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology. With Josh's engineering savvy, emphasizing the homeowner experience and Andy's laser focus on process optimization and company growth, they shed light on leveraging technology, customer growth, the importance of different perspectives, and provide a roadmap for scalable service.
They join Chad Peterman to discuss the dynamic changes the pandemic has brought, the growing emphasis on data and AI, and how to maintain relevance amidst the influx of private equity in the industry. They’re not just talking about growth; they’re exploring the synergies of innovation, efficiency, and excellent service. So, brace yourself for an episode packed with actionable strategies, future-forward thinking, and an unmissable breakdown of the industry's inevitable growth trajectory.
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Chad Peterman is joined by CAMP Digital's CEO, Katie Donovan to unpack the essence of company culture and its impact on growth, dive into digital marketing for the trades, and the importance of marrying it with solid operational practices.
Katie highlights the key strategies businesses should employ locally, including the underrated power of a well-curated Google Business Profile. They'll discuss the symbiotic relationship between agencies and clients, the customer journey, and the operational tactics necessary to capitalize on digital marketing leads. With insights into Local Service Ads and the critical components of a strong brand presence online, this episode is a goldmine for those looking to refine their approach to growth in practical, impactful ways. Let's get started!
Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Katie Donovan Learn more about CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Chad dives deep into the importance of challenging our beliefs and finding areas where we can learn and improve. He encourages us to question our mindset and perspective when it comes to finding good people and achieving our goals. Chad also addresses the controversy surrounding his free furnace promotion and invites listeners to ask questions and understand the strategy behind it. Get ready for an inspiring and thought-provoking conversation as Chad enlightens us on the power of belief and taking calculated actions to reach new levels of success. Let's jump in and discover how discomfort can fuel our growth journey! Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Chad Peterman recognizes the importance of setting habit goals as a starting point. As a business owner, he acknowledges the daily responsibilities that need to be fulfilled, even if they are tasks he may not particularly enjoy. In this episode of Growth Factors, Chad shares his wisdom on setting ambitious goals and working backward with belief. So if you're ready to unleash your potential and achieve the seemingly impossible, this episode is for you. Get ready to be inspired and motivated as we dive into the power of goals, habits, and building a winning team. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
John Israel, is on a mission to bring gratitude into people's lives. He is the founder of Mr. Thank You, a company that helps people say thank you for a living. John's journey began with a project where he wrote five thank-you cards every day for 365 days, which eventually turned into a bestselling book, a TED talk, and a global movement. Through this project, John learned the power of gratitude and how it can change lives. Throughout this episode, John and Chad offer practical tips on implementing gratitude and appreciation into our personal and professional lives. They discuss the impact of handwritten thank-you cards, the difference between acknowledgment and recognition, and the importance of expressing gratitude even when responses might not be received. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Connect with John on LinkedIn Learn more about Mr. Thank You
In this episode of Growth Factors, Chad Peterman shares his perspective on the importance of having a solid growth plan and a rock-solid mindset. He brings valuable insights on how to overcome challenges and continue growing, regardless of external circumstances. He emphasizes the need to create a vision that stretches your limits and propels you forward. Chad's passion for dreaming big and inspiring his team to do the same shines through as he shares his audacious goal of winning the Indy 500. So buckle up and get ready to learn how to harness the power of mindset and vision on your growth journey, right here on Can't Stop the Growth. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Mike Barnhart, Chief Financial Officer of The Eco Plumbers possesses a unique skill set in analyzing business scenarios and devising strategic recommendations. He joins Chad Peterman to dive into the world of budgeting, benchmarking, and driving growth in a business. Mike shares his insights on the importance of having a good budgeting template, setting realistic goals, and tracking key metrics. From revenue equations to compensation plans tied to performance, Mike's expertise in finance and operations provides valuable insights that can help businesses thrive. Join us as we discover the secrets behind successful budgeting and the strategies to drive growth. Let's dive in! Additional Resources: Chad on LinkedIn Peterman Brothers Website Connect with Mike on LinkedIn Learn more about Eco Plumbers More on PeopleForward Network Follow PeopleForward Network on LinkedIn
With over twelve years of experience, Chad Peterman understands the importance of personal development and building strong relationships. He begins this episode by emphasizing the importance of leading oneself and the significance of moving from level one to level two in relationships with those we lead. He explains that level one is when people follow because they have to, while level two is when people follow because they want to; that’s where true transformation happens.
Throughout the episode, Chad delves into the critical factors that contribute to moving from level one to level two. He reveals the importance of cultivating relationships and showing genuine care for the people one leads. He challenges the traditional thinking that leaders who prioritize culture and show they care get less effort from their team, debunking this myth and showcasing the power of valuing and investing in one's team.
Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In 5 Ways to be Unforgettable," Chad Peterman dives into the strategies and mindset needed to leave a lasting impression in your workplace. He explores how you can become the most indispensable person in your department by embodying a sense of urgency, continuously improving yourself, and helping others along the way. He will uncover key factors that make individuals unforgettable, the importance of taking action to fix problems, and how personal growth and self-reflection play a crucial role in leadership. So, get ready to unlock your potential and discover the power of being unforgettable. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this motivational episode, Chad Peterman emphasizes the significance of clarity, action, and ambition in achieving your dreams and goals. He shares personal anecdotes and practical advice to inspire us to take charge of our aspirations. Chad stresses the importance of being clear about what you want, taking daily steps toward your goals, and thinking big. He believes that when you're crystal clear about your vision and consistently work towards it, success becomes more achievable. Join Chad as he encourages you to take the first step toward your dreams and outlines how a clear vision and daily commitment can fast-track your journey to success. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this episode of Can’t Stop the Growth, Chad Peterman explores the power of dreams and how they can drive personal and professional growth. He shares his own experience of achieving an extraordinary dream and the lessons he learned along the way. From starting with nothing to winning a state championship, he emphasizes the importance of believing in your dreams, taking action, and living as if they have already come true. Get ready to be inspired and motivated to chase your own dreams. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Dan Clapper is the Market Director of Interplay Learning, an innovative online on-demand technical training platform. With a focus on assisting contractors who rely on labs or on-the-job training, Interplay Learning provides supplemental education through simulations and foundational knowledge. Ken Midgett is dedicated to impacting the market and helping people achieve professional career growth. He believes in providing training in a positive and non-threatening environment, unlike the hostile environment that existed in the past. They both join Chad Peterman to delve into the world of training and development in the contracting industry. They explore the power of simulations in preparing apprentices for real-life tasks, the importance of self-confidence in leadership and business owners, and the need for innovative approaches to training the younger generation. Tune in to this conversation! Additional Resources: Chad on LinkedIn Peterman Brothers Website Dan Clapper on LinkedIn Ken Midgett on LinkedIn Learn more about Interplay Learning More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Fear is something we all experience, and sometimes it holds us back from reaching our full potential. But what if fear could actually be our best friend in the pursuit of greatness?
In this episode, Chad Peterman explores the power of understanding the foundation of fear, turning feelings into facts, and taking action to overcome our fears. You'll hear inspiring stories of how fear was conquered to achieve amazing goals, and you'll be encouraged to admit your fears and start running towards your aspirations without hesitation.
Additional Resources:Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this episode, Chad Peterman delves into the significant impact of maintaining a positive outlook, particularly during the morning chaos of parenthood and married life. He shares his personal experiences, highlighting how his commitment to being the "number one dad" in the morning has transformed his family dynamics and created a more positive atmosphere at home. Discover the small acts of positivity that matter and learn how a positive attitude can have a profound ripple effect on relationships and daily experiences.
Additional Resources:
Chad on LinkedIn
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven decision-making is crucial for business success. Chad and Mike discuss the challenges of accessing and interpreting data within the home services industry, as well as the importance of having a centralized source of truth. They also highlight the transformative power of data in pricing and understanding key metrics. Tune in to this episode to gain insights on leveraging data to generate revenue and save costs.
Additional Resources:
Chad on LinkedIn
Connect with Mike on LinkedIn
Peterman Brothers Website
More on PeopleForward Network
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Chad Peterman dives into the topic of improving leadership by answering twelve critical questions. Join Chad as he explores the importance of setting clear expectations, providing necessary resources, and effectively communicating with your team. Discover why being a good listener and valuing your employees' opinions is a key aspect of effective leadership. Don't miss this insightful episode on how to foster personal and professional growth, create a positive work environment, and build camaraderie among team members. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
Chad Peterman is sharing a special throwback: "7 Ways to Lead Yourself." In this episode, he dives into the key elements of leadership and personal growth. Chad explores how successful individuals like Tiger Woods and Drew Brees have achieved greatness through preparation and visualization. From intentional actions to sacrificing comfort and embracing discomfort, we'll discover the steps needed to rise to the next level. Get ready to take notes as we uncover the power of discipline, accountability, and creating unique habits. Additional Resources:Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
In this inspiring episode, Chad Peterman discusses the importance of having a clear vision and how it can drive personal and professional success. He emphasizes the significance of not just writing down goals, but also delving into the emotions and feelings associated with achieving them. Chad encourages us to envision our desired futures, whether it's managing a branch, becoming a field supervisor, or buying a dream house. He demonstrates how tying emotions to these visions creates a powerful force for staying motivated and consistent through tough times.
Additional Resources
Chad on LinkedIn
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Chad Peterman unravels the crucial components that constitute emotional intelligence as he guides us through the five pillars: self-awareness, self-regulation, motivation, empathy, and social skills. Drawing from his experiences and knowledge, Chad shares personal anecdotes that highlight the significance of emotional intelligence in various aspects of life, emphasizing the importance of consistency in maintaining emotional balance and self-awareness as a foundation for developing emotional intelligence. Listen in to discover how emotional intelligence empowers personal growth and leadership, ultimately shaping your life and the lives of those around you.
Additional Resources
- Chad on LinkedIn
- Peterman Brothers Website
- Maxwell Leadership Podcast
- More on PeopleForward Network
- Follow PeopleForward Network on LinkedIn
Chad encourages listeners to take control of choices and consistently show up, regardless of the obstacles they face. Drawing from experiences and wisdom, he illustrates the transformative power of consistently showing up in every aspect of life. Acknowledging that life can be unpredictable and full of hurdles, Chad delves into common pitfalls that prevent people from embracing consistency and encourages you on your pursuit of personal growth and success through the power of consistency.
Additional Resources
- Chad on LinkedIn
- Peterman Brothers Website
- More on PeopleForward Network
- Follow PeopleForward Network on LinkedIn
Chad Peterman sits down with his coach and mentor, John Conway, Chief Operating Officer at Redwood Services. John shares the importance of aligning the company's vision with the goals of the whole organization, which results in effective communication and employee motivation. Listen in for practical strategies for successful recruitment and onboarding, and the challenges of running a business effectively while creating a positive work culture that attracts and retains top talent.
Additional Resources
- Chad on LinkedIn
- Peterman Brothers Website
- Connect with John Conway
- Learn More About Redwood Services
- More on PeopleForward Network
- Follow PeopleForward Network on LinkedIn
Chad Peterman emphasizes the importance of setting realistic goals and being consistent in pursuit of them. Chad shares his own exercise routine of 20 minutes a day and highlights how consistency outweighs initial bursts of motivation. Be encouraged not to get discouraged by setbacks and even small, consistent efforts can lead to significant progress over time.
Additional Resources
- Chad on LinkedIn
- Peterman Brothers Website
- More on PeopleForward Network
- Follow PeopleForward Network on LinkedIn
Re-releasing one of our most listened-to episodes, Establishing a Routine. Setting the stage for success begins the night before, with strategic pre-planning to minimize disruptions. Chad Peterman takes you on a very personal journey, sharing that even with new challenges, a structured morning routine can be maintained, reinforcing the power of habit and adaptability. Prepare to start your day off right with practical tips and valuable insights.
Additional Resources
- Chad on LinkedIn
- Peterman Brothers Website
- More on PeopleForward Network
- Follow PeopleForward Network on LinkedIn
Can't Stop The Growth is hosted by Chad Peterman, who shares his experience and insights on leadership. Originally intended as a communication tool for employees at Peterman Brothers, the podcast has evolved into a platform that helps individuals within and outside the industry develop better leadership skills. Episodes offer reassurance and inspiration, emphasizing the importance of continuous growth and the belief that the people play a crucial role in an organization’s success.
Additional Resources
Chad on LinkedIn
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn
Recently Chad had the opportunity to be a guest at his alma mater the University of Indianapolis, speaking about his time their, the lessons he learned, and how he has applied them since.
Growth block continues! Thank your for letting us be part of your growth journey. Click the link for the full epsidoe!
https://spotifyanchor-web.app.link/e/fIO3rBJLKyb
Growth Block continues with a new section from a recent CSTG episode! If you want more the full episdoe is in the link!
https://spotifyanchor-web.app.link/e/qFOtc6rAHyb
Enjoy the first part from CSTG 128: Five Keys to Thinking like a Winner. Stay tuned for the other parts or go back and listen to the full episode!
Get ready to win! In today's episode Chad shares his views and experiences to creating momentum and winning every day.
This week's special guest Chuck Knabusch shares his perspective on helping leaders build their teams. After the episode check out the links to Chuck's book, website and socials!
Personal LinkedIn: https://www.linkedin.com/in/ctknabusch/
13Ten LinkedIn: https://www.linkedin.com/company/13tenbusiness-solutions-llc/
Miitap: https://miitap.me/profile/mepEPQKnG
Web site: https://13ten.com/
Book at Amazon: https://www.amazon.com/Hope-Not-Business-Strategy-Control/dp/B0BFVKL9K8/ref=mp_s_a_1_1?crid=1EMR35VUP8WAE&keywords=hope+is+not+a+business+strategy&qid=1672843287&sprefix=hope+is+not+a+bu%2Caps%2C122&sr=8-1
Is your focus sharp enough to achieve your goals? If you could a guide to increase focus and clarity for your lift this is the perfect episode for you.
Do you have a plan for how you'd like to grow? If you're looking for a method to help provide focus and direction this is the episode for you!
Take a peak behind the curtain of Peterman Brothers. In this special episode, Chad shares some of the attitude and drive behind the company Vivid Vision.
What are some common habits you should avoid if you're wanting to become a better leader? Chad explores some of them in today's episode!
How can video work for you? This week Chad is joined by Peterman's Video Marketing Coordinator, Jarryd, to talk about the impact video has had on the company and share leadership lessons learned.
How you see yourself and talk to yourself directly impacts your capability. Today's episode breaks down ways to leverage positive self-talk to maximum benefit.
This episode Chad explores ways to pursue excellence in every situation, and how to try and gain advantage even when problems arise.
This week Chad breaks down how it increases your leadership effectiveness with a single practice. Take a listen to learn all about it!
Most people know how important it is to stretch your muscles, but what about your leadership muscles? This week Chad shares ways you can make sure you are staying strong and flexible as a leader.
Change is often an indicator of growth. With change often comes barriers. This week Chad shares ways to embrace and overcome several obstacles to positive change.
Relationships are key to being part of en effective team. This week Chad shares ways to cultivate stronger relationships to build your leadership skills.
It can be hard to chase your dreams. People and life may even say not to have dreams. This week Chad shares the value of dreaming no matter what the world says.
Sometimes success is achieved not by getting everything right or perfect but by using a positive attitude to turn any situation into an opportunity to improve.
How much thought have you given to your philosophy? This week Chad shares five choices to help you build and solidify your philosophy.
Travis Ringe from ProSkill Services joins the podcast! Hear how he navigated price increases near bankruptcy and more in today's episode.
Chad shares lessons he's taken from the book "Trust and Inspire" by Stephen M. R. Covey.
Rich Bogda of Service Professionals joins the podcast to share his journey into the trades and then into leadership.
Visit Rich's company website! https://service-professionals.com/
In this week's episode, Chad breaks down the importance of how initiative factors into growth and leadership.
We've all heard it's important to believe in ourselves, but what does that truly mean? How can you make your belief work for you? This week Chad shares the five ways he has been able to harness the power of belief.
Do you know and love your numbers? This week's guest Rusty Cochran from We Care Plumbing Heating Air, shares how loving both your team and your numbers can help ensure success!
Visit Rusty's company at: https://wecareteam.com/
Brian Biros joins Chad this week for an incredible dive into your power as a leader and how there is no greater gift than today.
Check out Brian's website for even more uplifting content! https://www.brianbiro.com/
How do you engage a new generation? What you have always known may not resonate anymore? This week Trey McWilliams from McWilliam's and Son joins the podcast to explore how to connect with up and coming generations and more!
Visit Trey's Company and Linkedin at the links below!
https://www.mcwilliamsandson.com/
https://www.linkedin.com/in/trey-mcwilliams-161348158/
This week Chad and special guest Dayna Hottle from C&C Heating and Air Conditioning breakdown the nuances of leading a family-owned business and the struggles of building leaders of people instead of managers. Hear Dayna's story and more!
Be sure to check out Dayna's company as well! https://candcheat.com/
Does life happen to you, or do you happen to life? We all have the power to shape how we view the world and our circumstances. This week Chad shares how he has used this attitude to shape his views in a few personal experiences.
Influence is the most important resource you have as a leader. Often as a leader, it can be hard to know how to scale that influence to meet the needs of a growing team. This week Chad breaks down several ways to scale your influence.
In a digital age, is there still room for analog communication? Chad is joined by special guest David Wachs of Handwytten to answer that questions. If you feel your outreach may be growing stale, check out this episode of "Can't Stop the Growth!"
Visit Handwrytten: https://www.handwrytten.com/
It's our 100th episode! Join us as we look back on the last nighty-nine show episodes to see how we have grown over the years. What was your favorite CSTG episode? Let us know!
It's crucial to own your progress when it comes to growing as a person or business. This week Chad shares his techniques for taking ownership of the goals you set and how you improve.
When developing as a leader, do you set your own growth pace or let circumstances set it for you? There will always be challenges and hurdles, but there are ways to ensure growth through them. This week Chad is joined by fellow leader Mike Talty who shares his secrets to growing even through chaos.
Check out Mike's company here! https://www.cloverelectric.com/
As you dawn the mantle of leader, you will face many new challenges. This week Chad shares his experience with the seven most significant pitfalls he has encountered as a leader. What pitfalls have you encountered? Let us know!
Taking over a business, working with family, adding trades, and even more! This week Chad is joined by Jeremy Lewis from Gleason Plumbing Heating Air Electric. Enjoy their conversation as they dive into leadership and growing a business.
Visit Gleason's website! https://www.callgleason.com/
We all have strengths and weaknesses. As a leader, there are several unique challenges you may face. Chad shares his personal experience with some of these challenges and the techniques he uses to overcome them.
This week, Chad is joined by Blake Behr, President of Ridgeline Electrical Industries. Together they explore building a powerful workforce from the millennial generation, how to encourage loyalty in your team, and much more.
Chris Parham of Parham Heating Cooling Plumbing and Electrical shares his personal leadership journey. From working with visionaries to learning to let go of control, Chad and Chris explore what it means to grow as a leader.
Check out Parham Heating Cooling Plumbing and Electrical: https://www.callparham.com/
The attitude you bring to any situation can determine how the situation develops. Chad Peterman dives deep into the role attitude plays in daily life in today's episode of "Can't Stop the Growth." Join him as he explores what role attitude does and does not play in developing as a leader.
In this episode, Chad is joined by Tom Drexler of Tom Drexler Plumbing Heating Air & Electric. Togher they explore what it takes to evolve as a leader and what has helped drive their success.
Learn more about Tom's business here! https://tomdrexlerplumbing.com/
This week Chad finishes a list of emotional intelligence techniques to help establish a positive leadership environment.
When it comes to leadership, few things impact your team, quite like your emotional intelligence. This week Chad Peterman launches into a two-part talk about thirteen rules to follow regarding emotional intelligence.
Tom Mascari of Mendel Plumbing and Heating joins Chad to discuss the role accountability plays in building a positive culture.
Chad continues his breakdown of ten questions to ask yourself as a leader. Today he discusses five through six and the simple steps he's taking each day to embrace these questions.
An attitude of learning is crucial for leadership and growth. This week Chad discusses the first five of ten questions to ask yourself to promote personal growth.
Chad Peterman and Aaron Gaynor discuss the importance of having a crystal clear model for your company. Today they share their experience on how important this and other topics are for growing a business.
Visit Aaron's company: https://www.ecoplumbers.com/home/
Are you giving your people room to grow? As a leader, it is vital to invest in your team and their futures. John Conway from Redwood Services joins Chad this week to talk football, team development, and more!
Check out Redwood Services online! https://www.redwoodservices.com/
There is power in personal connection. Elaine Damschen from Mainstream Electrical, Heating, Cooling, and Plumbing joins Chad in the latest episode of "Can't Stop the Growth." Enjoy her personal take on leadership in today's episode!
https://www.866411zapp.com
https://www.facebook.com/MainstreamZappElectric/
Jack Tester joins Chad to discuss what it takes to go from being a leader to a great leader.
Tommy Mello from @A1 Garage Door Service joins Chad this week to discuss building your culture as a leader.
Also, check out Tommy's podcast, book, and more in the links below.
www.a1garage.com
www.homeserviceexpert.com
www.homeservicemillionaire.com
In this week's episode, Chad explores the question, "what if all you had was influence?" Learn how this simple question pertains not only to the core of leadership but how it affects your everyday life.
Special guest Brad Krause from Service Professor joins Chad in the latest episode of "Can't Stop the Growth." Enjoy Brad's story of his leadership journey and how the power of a single sentence can reshape your view of how you do anything.
A new special guest has arrived! Join Chad as he explores the incredible leadership journey of guest Thad David. Taking responsibility for the impact you have is vital for any leader. Good or bad, you can always learn from the results. Explore this concept and more in today's episode!
Are you open to learning? Are you open to owning your results? In today's episode of "Can't Stop the Growth," Chad explores the concepts of learning and ownership and how they shape him as a leader.
Chad is joined this time by President and CEO of the Nexstar Network Julian. Together Chad and Julian explore how great of a teacher failure can be and how always learning is a hallmark of a great leader.
Can't Stop the Growth welcomes special guest Chris Yano from RYNO Strategic Solutions! Hear all about his journey as a leader and how influential culture has been to growing his business.
Are you a catalyst for your team? As a leader, you have the opportunity to promote growth. Chad explores a simple technique to help be a force for positive change in your career.
Today Chad is joined by Kent Gurske, President of Anthony Plumbing Heating Cooling Electrical. Join Chad and Kent as they explore Kent's journey as a leader.
In this episode, Chad is joined by a very special guest Justin Carrol from Perfect Home Services. Enjoy Justin's story and hear his perspective on leadership.
Leading others starts with leading yourself. Chad goes through some of the lessons he's learned about the concept of self-leadership and shares some of his favorite resources on the topic.
Chad is joined this week by Peterman team member Josh. Together they will explore how the concept of helping others can lead to helping you just as much.
How do you balance work and home? Should they be separate, or are they the same? Chad and special guest Amy explore this concept and more in today's episode!
Do you see yourself as an individual or as part of a team? Which is the path to success? To hear all about the power of being in a team, enjoy this episode of "Can't Stop the Growth." Chad is joined by new Branch Manager Greg as they dive together into what it means to be part of a team.
When it comes to those you lead or work with do you hear the true question behind their words? Chad is joined by Peterman Team Member Ashleigh to explore this concept and more this episode!
Chad is joined by Peterman Technician Joe. Enjoy their talk about how loving what you do makes all the difference and even more.
The best way to progress in any part of your life is to always be open to learning. HVAC Tech Josh joins Chad in today's episode to share his perspective and personal experience with always learning.
Chad is joined this week by Jack Needam a Corporate Leadership Coach who has made a living developing leaders and unlocking potential. Enjoy his perspective on the truth behind leadership, and how we can all be leaders in our everyday lives.
No matter where you are or what you do, be the best at it, and you will be a leader. In this episode, Chad sits down with Peterman team member Joey to explore how no matter where you are you can be a leader with the right mindset.
This week Chad is joined by up-and-coming leader Zach. Hear how Peterman has helped cultivate Zach's natural passion for helping and how he helps shape the future of a department.
Chad is joined this week by Peterman Team Member Zac. Join Chad and Zac as they discuss taking on a position in a new company and how powerful positivity can be when adapting to any situation.
Chad is joined by Alex, a student of Top Tech class 1, for an interview on personal growth through the trades. Hear Alex's exciting story of where he came from and how Top Tech has helped shape a new outlook for his future.
Chad welcomes a special guest from the Peterman leadership team to the podcast for an interview on leadership. Hear how Dan's personal experience with leadership has helped shape him into the person he is today.
This episode is designed to help narrow your focus as a leader. Distractions are a natural part of life, so how do you retain focus to make sure you're being an effective leader? Learn how in today's episode!
In this episode, Chad breaks down his perspective on a couple of episodes of the John Maxwell podcast centered around the 10 keys to consistent growth. Hear about Chad's personal experience with growth and his aspirations for a future of growth right now!
When it comes to leadership intelligence is critical, but emotional intelligence even more so. Join Chad as he breaks done a recent podcast from John Maxwell on the subject and provides his own perspective.
Who is the most important person you will ever lead? You. In this episode, Chad breaks down seven ways you can better lead yourself and, in turn, lead others better.
Enjoy a special episode where Chad shares stories and leadership principals he learned from Pete during his journey to become a leader.
Join Chad as he shares how the attitude of staying curious has affected his personal and professional growth.
What are your gifts? How do you use them? Join Chad Peterman as he explores how to use any gift to be a leader.
In this episode, Chad continues his breakdown of the common blindspots of leadership as well as a special lesson he learned recently to improve the success of every meeting.
How do you handle different styles of communication? Do you focus on aligning the other styles to you, or do you work to adapt to the other styles? What is even best? Check out this episode of "Can't Stop the Growth" for the answer to this and many more questions as Chad dives into the concept of leadership blindspots and how they shape your leadership style.
Join Chad as he continues his talk on John Maxwell's principal of the Six Fatal Flaws of Leadership.
In this week's episode, we visit another John Maxwell principal in the Six Fatal Flaws of Leadership. How many of these first flaws apply to you? Take a listen to find out.
Check out the continuation of one of Chad's favorite new concepts "above the line" thinking!
Do you want to learn, or do you want to be, right? Not sure which is better? Then, this episode is perfect for you!
What skills do you need to be a leader? What title must you achieve in your career to be able to lead? The answer may shock you. Check out this week's episode to find out!
This week Chad returns to John Maxwell's laws of leadership. In this episode, Chad explores the concept of adding value to your team and how powerful addition can be.
Join Chad as he continues his dive into John Maxwell's laws of leadership. This episode is all about the concept of process and how it relates to leadership.
The purest form of leadership is influence. In this episode, Chad talks about John Maxwell's principle, The Law of Influence, and how you can be a positive influence on your team.
Join Chad Peterman as he breaks down a John Maxwell principle, The Law of the Lid. Are leadership ability and effectiveness the same? Find out now with the latest episode!
The act of inspiring people can often feel like a lofty goal, but it's far easier than we often make it out to be. Hear how everyday events and activities can be used to inspire.
Becoming a leader often comes with questions. Dive into some of the big questions at the core of leadership, as Chad Peterman breaks down some of the most commonly asked questions and their answers.
How do you deploy your resources as a leader? Do you take the time to guide your team to self-improvement? Or do you dictate directions? In this episode join Chad as he completes his three-part series about the lessons he learned from "The Dichotomy of Leadership" and how to apply these lessons as a leader.
This is what leadership is all about. In this episode, Chad dives deep into the pitfalls of management and how to avoid them on the path to becoming a true leader.
Why do we fail? Why does our team fail? Can failure be positive? Join Chad Peterman as he delves into these concepts and how the book "The Dichotomy of Leadership" by Jocko Willink helped shape his philosophy on these issues.
Enjoy part two of Chad's talk on the importance of creating a safe space for your team to grow. In this week's episode, hear how such an environment can lead to growth that simply can't be stopped.
What is the best way to grow a company? Letting your people grow, and that can't happen unless they have leaders who give them an environment that promotes growth. Check out this week's episode to hear Chad delve into what it takes to create such an environment.
What is your ideal self? How do you achieve that idea? Explore these concepts with the latest episode of Chad Peterman's Can't Stop the Growth podcast!
Where do I even start? If you've ever asked yourself that question, today's episode is for you. Join Chad Peterman as he explains the power of starting with the end in mind, and how this mindset can help you achieve your goals in life.
Imagination is more important than you might suspect. It is the engine we use to create and achieve our dreams. Hear how Chad Peterman uses imagination to fuel everything from the smallest of adjustments to the biggest of goals in this weeks episode!
Being a leader is about creating a positive environment. Want to learn more about how to create an environment that promotes growth? Check out this week's episode!
Success doesn't happen in a day. It is the result of time, effort, and a detailed plan. All of this takes patience to pull off, and that can be hard to manage. It this week's episode Chad talks about his techniques for achieving personal patience and how you too can accomplish your goals.
Attitude relies heavily on how you perceive any given situation. How can you take even a bad day or bad experience and make it benefit you? Check out the episode to learn about the tool that Chad Peterman uses every day to help him perceive even negative situations as positive.
Success can be a nebulous pursuit and often can come down to how we perceive a situation. In this week's episode hear the interesting technique Chad Peterman uses to gauge and achieve success in his life.
What do you think of as your ideal leader? If this is something you hope to achieve for yourself, you can! Check out this weeks episode to know how.
Our habits, be they good or bad, shape who we are. What are the habits that define you? In today's episode, Chad breaks down his views on habits and how to break down the bad ones that stand in your way, and how to establish the good ones that will propel you to where you want to be.
When it comes to growth and leadership, we can often get in our own ways. In this week's episode, Chad discusses the concepts of leaving ego at the door, and radical open-mindedness and how these principles have led to both personal and professional growth.
Leadership could be simpler than you think. In fact, you may already be leading without realizing it. How? Check out today's episode to find out!
We all have our checklists and goals in our daily lives, and sometimes it can be hard to get through it all. In this week's episode, Chad shares a new technique he has been using to gain the momentum needed to get through the smallest checklist items as well as accomplish the loftiest of goals.
What do you think of when you think miracle? For most, it is likely outside the realm of what is probable. In today's episode, Chad looks at a unique definition of a miracle and how you can achieve miracles in your life.
Ever had a setback or negative experience that seemed to derail your day? What if that experience could actually catapult you to success? Check out today's episode to learn the technique Chad uses in his daily life to turn setbacks into stepping stones and how you can employ this technique in your life.
In the world of leadership, there are several approaches to leading your team. In this week's episode, Chad breaks down the fundamental differences between two of these methods and reveals which bring more significant results for growth.
Discomfort can often be viewed as something negative to be avoided, but it can also be an indication of progress. In this week's episode, Chad breaks down how embracing discomfort can help lead to future success.
When it comes to personal development and improving as a leader, it is incredibly important to have a positive self-image and to believe in yourself, but that is only half of the equation. The other half comes from believing in those around you and promoting a positive self-image in everyone. What makes that so important? Check out today's uplifting episode to find out!
Have you ever said to yourself "I'll be happy when." While it's important to set goals and attach a feeling to them, it can be detrimental to place all your hope in the end result. In this week's episode, Chad goes over techniques you can use in your day to day life to make the pursuit of a goal just as exciting as achieving it.
It can often be hard not to limit ourselves when it comes to our hopes and dreams, but is that the right thing to do? This week Chad goes in-depth into the importance of dreaming big, and how to accomplish even lofty goals.
Are you a manager or a leader? Is there even a difference? Check out the latest episode of "Can't Stop the Growth" to learn all about what makes a manager and what makes a leader. Start your week off right and don't forget to come back every week for new and uplifting content!
Purpose drives everything in life. Do you know your purpose or what you would like your purpose to be? This week Chad dives into how to find your purpose as well as how to turn your daily activities into stepping stones meant to guide you to your purpose.
It can be hard to know exactly how to plan and control your day. In today's episode, Chad goes through the techniques he uses to maximize productivity and impact.
It can seem simple but establishing a strong daily routine can make the difference between success and failure. Join Chad Peterman as he discusses his routine and how it helps him set up his day for success.
Ever set a goal that you didn't complete? Have you ever annalized how you set your goals? In this episode, Chad breaks down what goes into setting goals and what goes into achieving them.
What doe the concepts of ownership and responsibility mean to a good leader? Dive into this episode to hear Chad explain the importance of these concepts.
Have you ever asked why something is the way it is? Have you ever heard "it's just policy." In this episode, Chad talks about the power of knowing why something is the way it is, and how it can empower your entire team.
We all like setting goals, but it can often be hard to achieve them. This usually stems from the expectations we place on ourselves or others. In this episode, Chad breaks down how to manage expectations, and how to truly achieve your goals.
Trust is vital to the success of any business, but how do you build trust? In this episode, Chad covers how trust is established and how it translates to growth.
"Scripting" or "previewing" has become an essential part of the culture at Peterman Heating Cooling and Plumbing. Check out this episode to hear Chad explain what this is and how to implement it in your life.
What are the benefits of journaling? In this episode, Chad will go into the details of his experience with journaling and how it has improved his outlook.
What is the best way to lead? This is a topic that will be visited often throughout the podcast but here is where it starts.
Establishing a good routine can be incredibly important when it comes to growth. Having a structure to your day can really set you on a path to success. Check out this episode of Can't Stop the Growth to learn how Chad Peterman is able to use his morning routine to get his day off to a winning start.