The Wave Zero Podcast: Recent Episodes
ibex
The WaveZero Podcast showcases innovation and thought leadership throughout the CX industry.
Hosted by Jon Lunitz and Doug Hoffschwelle Produced by Bram Wigzell
On today's podcast, Jon talks with Marc Mahaffey, Senior Business Development Manager - Strategic National Chains at Gordon Food Service as they discuss the importance of choosing the right strategic partner in this digital landscape & successfully navigating through change amidst the global pandemic.
On this week's podcast, Jon talks with Octavia McIntosh, Director of Talent Acquisition from Jamaica & Emily Guerra, Senior Director of Global Talent Acquisition at ibex as they unpack how ibex helps blue chip & new economy brands keep up with the changing service expectations of their customers.
On this week's podcast, Jon talks with Global Mentorship Initiative CEO, Jon Browning as he explains the impact of how his role at Microsoft helped him build GMI, his company's mission for students & the importance of mentorships.
Jon talks with Michael Darwal, ibex's Chief Digital Officer, to unpack his role at ibex, his history in the industry, and his vision for the ibex Digital brand.
From a chip designer at intel to the CMO of Money2020 and CEO of Guppy, Sanjib Kalita has had a wild career - listen as Jon and Sanjib unpack his path to success, and the insights he's gained along the way.
On today's podcast, Jon talks with the leaders of ibex's CX & Contact Center technology innovation - Jim Ferrato, CIO, and Chad Rycenga, Executive Vice President of Product.
Jon introduces Mark Wilkinson, SVP Products for ibex Digital, as they discuss the digital transformation happening in the Utilities space, and the technologies helping forward-looking Utilities brands better engage and retain their customers.
Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.
Jon sits down with TrendzOwl's Stephen Loynd to discuss the rapidly changing nature of the Contact Center, and the digital acceleration that is driving its modernization.
This week, Doug Hoffschwelle kicks-off the Velocity edition of the Wave Zero podcast with a very important guest - Bob Dechant, CEO of ibex and all-around industry wizard, discussing the transition of BPO from version 1.0 to 2.0, and what that means for the hyper-growth, new economy brands the industry serves.
On this week's podcast, Jon talks with industry analyst Loren Moss on geographic diversification and the growing importance of Impact Sourcing.
Jon sits down with Wadad Nsouli, SVP, Customer Success and Business Insight at ibex to discuss Business Intelligence, Big Data, and what data analytics can reveal about the end-to-end customer journey..
Jon Lunitz sits down today with Bridgett Hart, Senior Director of HR Communications & Change Management at ibex, to discuss the importance of Communications for organizational health and success.
Adrian Viruet, Head of Global Transformation & Strategic Sourcing for Citigroup, sits down with Jon Lunitz, General Manager of ibex Financial, to discuss procurement and vendor management through the COVID-19 crisis.
On today's episode Jon Lunitz is talking with Sandra Fernandez, VP of Compliance & Risk Management at ibex, regarding the challenges, risks, and security needs of the rapidly growing Work-@-Home workforce.
Hosted by Jon Lunitz Produced by Bram Wigzell