Leadership With Heart: Recent Episodes
Heather R. Younger, J.D.
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty and Founder and CEO of Customer Fanatix as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders.
On this episode of the Leadership with Heart podcast, I’m joined by someone very special to me, Andy Boian, founder of Dovetail Solutions and a longtime friend and collaborator. Andy first joined me on the show back in 2020 and was also featured in my book The Art of Caring Leadership. Since then, a great deal has changed, both for him and his company, and I was thrilled to bring him back to discuss where he stands now as a leader and how his journey has unfolded.
We discussed what it means to grow an organization with intention, to lead by listening, and to cultivate a culture where people feel safe enough to share their truth. Andy shared how he continues to live by the philosophy of speaking last, something he mentioned in our first interview that has stuck with me ever since. It’s not just a tactic; it’s a way of honoring the voices around him and building trust from the inside out.
Andy also opened up about how his company has evolved over the past five years, how they’ve weathered disruption and grown their reach, and how he’s now thinking about legacy. He shared that he’s entering a season of succession planning, gradually preparing to pass the torch while continuing to serve as a mentor and advisor. His desire to give back, to teach, and to write about what he’s learned was inspiring to hear.
We also discussed the role of AI in communication and storytelling as well as the importance of maintaining the human element in our work. As a speechwriter, Andy knows that words matter, but so do context, presence, tone, and lived experience. AI can assist, but it cannot replace the empathy or emotional insight that comes from years of connection.
What stood out most in our conversation was Andy’s consistency. He still believes in telling the truth, even when it’s hard. He still creates space for people to think, feel, and lead themselves toward their solutions. And he still leads with care, humility, and a deep understanding that trust is earned every single day.
If you’ve ever struggled with how to hold space as a leader, how to grow through grief, or how to lead a team without controlling every detail, this conversation will offer real encouragement. Andy reminds us that leadership is not about being the loudest voice in the room. It’s about knowing when to step back, when to listen, and when to let others rise.
In this episode of Leadership with Heart, I sit down with Tracy Nolan, Senior Vice President of MarketPoint at Humana, for a candid and powerful conversation about what it truly means to lead with both strength and compassion.
Tracy has spent her career guiding large teams through complex transformations, including overseeing 14,000 employees during the merger of Sprint and T-Mobile at the height of the pandemic. Her ability to remain focused on people, even in the most high-pressure environments, is what sets her apart. This is a conversation about rejecting the myth that caring is soft or ineffective. Tracy shows that empathy and accountability can not only coexist but also fuel one another.
She shares stories of leading through layoffs with humanity, building trust through weekly listening sessions, and constantly preparing her teams for the future by investing in their growth and readiness. Tracy discusses openly what it means to create a culture where performance expectations are clear and where people feel supported, heard, and valued. Her approach to leadership is rooted in genuine connection, honest communication, and the belief that strong leadership starts with caring about your people.
If you've ever questioned whether it's possible to lead with heart while driving real results, Tracy proves that you don't have to choose. You can do both. And in today’s workplace, doing both may be the only way to lead well.
In this episode of Leadership with Heart, I sit down with someone I genuinely admire, both professionally and personally. Kevin Eikenberry joins me to discuss his newest book, Flexible Leadership, and together, we explore what it truly means to lead with flexibility during times of constant change.
As someone who believes deeply in the power of self-leadership, this conversation is significant. Kevin and I share the belief that, while much about leadership remains the same, the context in which we lead has shifted significantly. The pace of change, the uncertainty around us, and the complexity of the workplace have all made flexibility not just helpful but necessary.
Throughout our discussion, Kevin talks about how leaders often operate on autopilot. We fall back on habits, old models, and assumptions. But authentic leadership today requires a willingness to pause, reflect, and adjust. I shared my own experiences in this regard, mainly how being open to change has enabled me to evolve through various seasons of my life and career.
We also discussed identity and how easy it is to define ourselves in rigid ways that limit our growth. Kevin offered a powerful metaphor about trees that helped me rethink what consistency means. It's not about doing things the same way every time. It's about being rooted in your values while adapting to the moment at hand.
If you've ever wondered how to stay grounded while evolving or how to remain open without losing your sense of direction, you'll find this conversation valuable. We didn't just talk about the theory. We discussed what flexibility looks like in real-life moments, both at home and at work, as well as within ourselves.
This episode is filled with truth, curiosity, and reflection that every leader can benefit from. I hope it challenges and inspires you in the best ways
Click the following link, KevinEikenberry.com/gift , to listen to Kevin’s podcast and receive a generous free gift.
What does it take to lead with heart in one of the most demanding, misunderstood public service sectors? In this episode of the Leadership With Heart Podcast, I spoke with Billie Jo McCarley, Deputy Director of Operations at the Miami-Dade Water and Sewer Department.
From the moment I saw her speak on a panel, I was drawn to her clarity, purpose, and grounded approach to leading in a system that rarely gets the spotlight it deserves. Her words were honest, her tone firm, and her leadership style deeply human.
Billie Jo shares her journey from a union kid in upstate New York to a Marine Corps officer, and now to her executive role overseeing one of the largest utilities in the country. She brings a refreshingly straightforward style to leadership, one rooted in ownership, structure, and service. What resonated most was how she balances military precision with a deep sense of emotional intelligence and faith. Her mantra is simple: understand people, respect their uniqueness, and make hard decisions without ever stripping someone of their dignity.
We explored how she builds high-performing teams by focusing on talent, alignment, clarity, and trust. She described her people as “scrappy builders,” but also reminded us that every person comes with a story, and our job as leaders is to create a space where that story matters. Whether shifting someone to a better-fitting role or navigating tough conversations with fairness and compassion, Billie Jo never loses sight of the mission: to serve the people of Miami-Dade County with integrity and purpose.
Her belief that leadership is not about softening expectations but elevating them through care stayed with me. You can be clear, direct, and firm, and still lead with a heart full of compassion. That’s the real balance we’re all trying to strike, especially in times of uncertainty, change, and disruption.
So here’s my question: What does leadership with heart look like in your world, and how are you holding space for others while still pushing them to grow?
I would love to hear your thoughts. Share your reflections with me, and let’s continue the conversation.
What does it take to grow a business from 3 million to over 350 million dollars without losing sight of your purpose, people, or principles? In this Leadership With Heart Podcast episode, I reconnect with Ron Alvesteffer, President and CEO of Service Express, who returns with even more perspective, humility, and wisdom than when we first spoke years ago.
Ron shares what it means to lead a fast-growing organization in today's business world without focusing only on numbers or scale. At the core of his message is a deep belief that culture starts with people and that sustainable growth is built on the foundation of hiring, empowering, and retaining the right talent.
Ron opens up about how his leadership philosophy has evolved since he was first featured in my book The Art of Caring Leadership, and how his commitment to continuous learning, coaching, and intentionality keeps him energized in the face of new challenges.
In our conversation, Ron discusses embracing the journey, not just the milestones. He reflects on lessons learned through failure, why running toward problems is often where the most significant breakthroughs happen, and how he continues to sharpen his self-leadership skills even as his role expands. We also explore how to hold people accountable with care, avoid the burnout trap of being "busy," and what it means to be a leader who builds other leaders.
Whether you're a CEO, team manager, or someone simply trying to figure out your next move, there's something in this episode for you. Ron's story is a reminder that growth—real, meaningful growth—isn't about shortcuts. It's about showing up, doing the work, staying humble, and staying hungry.
What challenges have shaped your leadership the most? And how do you make space to keep growing when the pace doesn't slow? Let me know what resonated with you and share your thoughts after listening.
What does it take to go from the mail room to the C-suite? And how does someone stay grounded in empathy while holding one of the highest positions in a global firm?
In this episode of Leadership with Heart, William McKinley Washington II, Global CFO at Baker McKenzie, shares a journey that challenges assumptions about leadership, success, and what it means to rise.
His story begins far from corner offices and executive meetings. William is open about being a high school and college dropout, a young father navigating food stamps and homelessness, and someone who never expected to one day lead a global finance team across 46 countries.
This conversation is not about titles. It is about growth, ownership, and leadership that begins with a human connection. William speaks candidly about the moment he was told he was not ready for the role he wanted and how he turned that into a turning point. Rather than push back, he leaned in, brought in a coach, embraced the harsh feedback, and reshaped his leadership. The result was not just a promotion. It was a transformation.
What stands out most is his commitment to authenticity. When he stepped into the CFO role, his priority was not strategy or performance metrics. It was a connection. At one of his earliest team meetings, a colleague shared a powerful personal story that brought the room to tears. That openness has become the foundation of how he leads.
This episode will offer insight and inspiration if you are in the early stages of your career or facing a leadership crossroads. William’s path is a reminder that doors may open unexpectedly, but what matters most is the courage to walk through them and bring others with you.
How do you lead when no one is watching? And what would it take for you to show up more fully, not just as a professional, but as a person? Let me know what resonates with you.
What does it mean to lead from the heart, and what happens when we admit we do not have all the answers? In this episode, I speak with Brian Brault, founder of Legacy of Significance and a globally respected leadership teacher and entrepreneur.
Brian has built and sold two companies and dedicates his time mentoring leaders worldwide. His work is rooted in humility, curiosity, and a deep belief in helping people discover the leadership potential that already exists within them.
Our conversation moves beyond traditional leadership tropes. Brian shares what he learned about vulnerability when everything was on the line, how admitting he did not know the answer led his team to step up, and why that experience shaped how he leads today. He also discusses the difference between being friendly and kind and why effective leadership must be grounded in clarity, accountability, and care.
We talk about relational authority, how real influence comes not from a title but from presence and trust, and why creating space for others to contribute is one of the most powerful tools a leader can use. Brian shares how his role as chair of the Entrepreneurs' Organization inspired a broader commitment to using entrepreneurship as a force for good worldwide.
So here is my question for you. When was the last time you created space for someone else to lead? And what might happen in your team if you believed the answers were already in the room? Join the conversation and let us know your thoughts.
In this episode, I’m joined by Marc Koehler, a former U.S. Navy submarine officer. His unique perspective, gained from leading in a nuclear submarine where every action has consequences and complacency can be catastrophic, offers some of the clearest thinking on leadership I've heard in a long time. Marc shares how his experiences taught him lessons about accountability, emotional influence, and self-leadership that every leader on land needs to hear.
What struck me most is Marc’s belief that leadership isn’t something we wait to be given. We must choose to step into it, regardless of our title or time on the team. He shares practical stories from his time aboard the USS Pogi, from navigating dangerous missions with a crew whose average age was 23, to learning how to lead through presence, not authority.
Marc explains how submarine culture requires everyone to be seen as a leader and to see themselves as one. When you’re hundreds of feet below the surface, the person closest to the problem must take charge, whether they’ve been onboard for three years or three days. That belief forms the foundation of his leadership framework, Fast Attack Leadership.
We also explore what it means to emotionally regulate under pressure, how leaders can transfer thinking instead of just giving answers, and why connecting every task, no matter how small, to the bigger mission makes all the difference in team performance and culture.
If you’ve ever wrestled with how to balance accountability and care, or how to build leadership capacity at every level of your team, this conversation has the potential to reframe your entire approach and inspire a new way of leading.
So here’s my question for you: How are you creating a culture where everyone sees themselves as a leader? And what would change in your organisation if they did?
Join the conversation and share your thoughts.
What happens when a scientist decides to lead from the heart? In this Leadership of the Heart podcast episode, Heather welcomes Jayshree Seth, Corporate Scientist and Chief Science Advocate at 3M.
Jayshree's journey challenges traditional leadership narratives, proving that influence and impact do not require a title or permission. Her path from technical expert to global science ambassador is an authenticity, resilience, and service masterclass.
Jayshree reflects on how a role that had never existed before was created around her unique blend of expertise and advocacy. She shares how being a scientist doesn't just mean working in a lab, but also communicating ideas, connecting across disciplines, and leading by example. Her role at 3M evolved because she consistently showed up with heart and rigor, which she believes anyone can do from their own rung of the ladder.
The conversation also introduces her concept of "leakproof leadership," a philosophy built on twelve practical qualities drawn from decades of experience. It's not just theory. These are grounded insights shaped in the trenches of product development and innovation. Jayshree discusses the value of vision, strategy, active listening, learning, and purpose-driven work, all of which are critical to leading in any environment.
She also reframes the meaning of STEM. For her, it is not just science, technology, engineering, and math. It is skills, talent, expertise, and mindset. It is about showing up fully, learning continuously, and finding meaning in the work you do.
What does it mean to lead without a title? And how can you turn your experience into something that inspires others to act? Listen in and share your thoughts. What rung of the ladder are you standing on, and how are you leading from there?
In this episode of Leadership with Heart, Shawn Hanks, CEO of Premiere Speakers Bureau, reflects on his evolution from sales leader to CEO. He shares the pivotal lessons that shaped his leadership, including when he learned that offering his opinion too soon in meetings unintentionally stifled the voices around him.
Rather than leading with answers, Shawn now leads with questions and listens first, giving his team the space to bring forward their insights.This conversation is grounded in humility and real-world experience.
Shawn opens up about the difference between knowing and living the exemplary leadership phrases. He speaks about the gap between theory and practice, the challenge of leading former peers, and the importance of self-awareness at every growth stage. His daily journaling practice shows how he maintains clarity and perspective over time, treating each entry as a conversation with his future self.
You’ll also hear about Shawn’s belief in gratitude as a leadership skill, not just a mindset. His approach to leadership blends emotional maturity, vulnerability, and the quiet strength of consistency. Whether handling a business decision or helping a team member course correctly, his message is clear: people want to follow human beings, not polished personas.
So here’s something to think about. In your meetings and conversations, are you genuinely listening for new ideas or unintentionally shaping the answers before they are spoken? Let us know how you create space for diverse thinking in your leadership.
In this Leadership with Heart podcast episode, I welcome Kevin Kruse, Founder and CEO of LEADx. Kevin shares how his introverted nature and deep sense of purpose led him to build a platform designed to democratize leadership development and bring coaching and emotional intelligence tools to every leader through AI and digital innovation.
Our conversation goes far beyond leadership tech. It's a personal and reflective look into why Kevin does what he does, including his intentional decisions to support emerging voices, elevate women leaders, and use his platform to advocate for access and equity in the workplace.
Together, we unpack the philosophy of progress over perfection, the duality of Leadership as both head and heart and how caring Leadership isn't about being soft. It's about doing the hard work of consistently showing up for others.
We explore how imperfection can be a robust connector, why self-leadership is foundational, and how direct or indirect mentorship can shift someone's trajectory meaningfully. Kevin also explains why EQ is the new competitive advantage, how the LEADx app is helping build that skill globally, and why future casting may become the defining trait of tomorrow's most effective leaders.
Whether you're building your leadership toolkit or wondering how to expand your reach as a mentor, this episode offers practical inspiration with a profoundly human touch.
How are you scaling your Leadership personally, professionally, or through others? And how might you be showing up as a mentor, even if you don't realize it yet? I'd love to hear your reflections.
What happens when the CFO leads a company’s social responsibility efforts? And what if that initiative not only improves company culture but strengthens the bottom line?
In this episode of the Leadership With Heart podcast, we hear from Sandra Torre, Co-President and CFO at Lavidge, a full-service advertising agency based in Phoenix, Arizona. Sandra challenges conventional expectations of the CFO role by spearheading a company-wide volunteer program called “Impact Giving and Caring with Passion.” This refreshing conversation highlights how financial and human-centered leadership can coexist and thrive in the same space.
Sandra shares how Lavidge transitioned to employee ownership and inspired a cultural shift toward shared purpose and contribution. Recognizing a growing desire among team members to make a difference beyond the workplace, Sandra created a structured volunteering initiative that grants employees 16 paid hours annually to support community causes all during the workweek.
What started as a modest internal effort became a cornerstone of Lavidge’s identity, fostering collaboration, deepening engagement, and attracting new talent aligned with its values.
But the most compelling part? When COVID hit and most agencies faced furloughs and pay cuts, Lavidge made a bold decision: no layoffs, no cuts, and no pulling back from the impact program. The result? It was one of their strongest financial years ever.
Sandra’s story is a timely reminder that soft skills are anything but secondary. As she puts it, they are a force that can actually “make the bottom line even stronger.” Her grounded leadership style proves that doing good and doing well are not mutually exclusive — and that purpose can be a powerful business strategy.
How might this kind of leadership model apply in your own organization? And are we doing enough to reframe who gets to lead purpose-driven change in business?
We’d love to hear your thoughts. What stood out to you in Sandra’s story?
https://heatheryounger.com/lavidge
In this episode of Leadership With Heart, I sit down with Kirstin Guptill, Chief People Officer at HopeWest, to explore how leadership is evolving beyond administration into deeply human, strategic, and transformative work.
Kirstin shares her experience stepping into a brand new CPO role at a nonprofit that supports people through some of life's most challenging moments. With a background in HR leadership and a passion for building cultures that prioritize connection, she walks us through her approach to shaping employee experiences, driving retention, and ensuring that workplace culture is more than just a buzzword. Every team member must feel it.
We also discuss the power of boomerang employees, the importance of designing recruitment processes that truly attract the right people, and how organizations can move from a transactional approach to a relational one. Kirstin’s insights highlight why great leadership is not about having all the answers. It is about asking the right questions, listening, and creating a workplace where people do not just work,
they belong beyond the workplace. We talk about something we all need to embrace more, self-leadership. Kirstin shares how working in hospice and palliative care has deepened her gratitude and reshaped how she approaches life outside of work.
This conversation is full of wisdom for anyone looking to step up as a leader, build a culture of belonging, or rethink what it means to support people, whether in the workplace or in their most vulnerable moments.
So how do you define leadership with heart, and what steps are you taking to build a workplace where people want to be? Let’s talk about it.
What does it mean to lead with both heart and results? How do strong leaders build teams that thrive while ensuring business success? In this episode of Leadership With Heart, I have the pleasure of speaking with Susan Valverde, Brand President of Sylvan Learning, whose leadership journey is nothing short of inspiring. From starting as a franchisee to leading a national organization, Susan's path is a testament to perseverance, adaptability, and people-centered Leadership.
Throughout our conversation, Susan shares how her deep belief in her team's potential has shaped her leadership approach. She reflects on how growing up in an immigrant family, learning English alongside her loved ones, and working through challenges instilled in her the importance of collaboration and resilience. That foundation has fueled her leadership philosophy—one rooted in trust, open communication, and the belief that a strong team is the key to sustained success.
One of the most compelling moments in our discussion is when Susan recalls not showing up as the leader she aspired to be. She shares a vulnerable story of losing a key team member unexpectedly and realizing, in hindsight, that she had missed critical signs about that person's aspirations.
Rather than dwelling on the disappointment, she took it as a lesson to engage more deeply, to ask better questions, and to ensure that every team member has a space to share their goals. This moment of self-reflection has driven her to foster an environment where leaders support business growth and nurture personal and professional development.
Susan also emphasizes that leadership isn't about having all the answers but asking the right questions. She highlights the importance of agility in an ever-changing world, especially as Sylvan Learning continues to evolve in the education space. Under her leadership, the company embraces new technologies, enhances learning experiences, and expands opportunities for students across diverse communities. At the heart of it all is a commitment to ensuring that all children, regardless of background, have access to quality education.
This conversation is a powerful reminder that leadership is an ongoing journey. It's about balancing results with care, making tough decisions while remaining deeply connected to people, and constantly evolving to meet new challenges. As Susan shares her insights, she reminds us that great leaders create space for others to grow, that resilience and adaptability are non-negotiable, and that success is not just about personal achievement. It's about lifting others along the way.
What are the leadership lessons that have shaped you the most? How do you create an environment where people feel empowered to grow? Let's continue the conversation.
How do great leaders inspire confidence, even in the most challenging moments? What impact do body language, tone, and presence have on the people we lead?
In this episode of Leadership with Heart, I sit down with Tracy Nolan, Senior Vice President of MarketPoint at Humana, to explore the art of leading with strength and compassion, often without saying a word. Tracy shares her journey from retail to telecommunications and ultimately to healthcare, where she leads thousands of employees and agents in helping people make critical health decisions.
Our conversation takes an unexpected turn as we reflect on the Super Bowl, analyzing the nonverbal cues of top athletes like Patrick Mahomes and Travis Kelce. We discussed how their body language before halftime sent a message to their team, whether they realized it or not. The same is true in leadership. How we show up influences our teams far beyond what we say.
Whether you're leading a team of five or five thousand, this episode offers practical insights into how Leadership is felt as much as it is heard. Tracy's approach proves that caring deeply isn't a weakness—it's a leadership superpower.
What's your take? How do you balance high standards with leading from the Heart? Let's continue the conversation.
What if your most incredible pain could become your most significant purpose? In this episode of Leadership with Heart, I sit down with Eric Newman, Founder and CEO of Roc Solid Foundation, to talk about the defining moments that shaped his leadership journey. As a pediatric cancer survivor, Eric could have let his past define him. Instead, he turned his pain into a mission—building playsets for children fighting cancer, ensuring they have a space to simply be kids in the midst of unimaginable hardship.
Beyond his inspiring work, Eric shares profound insights on leadership: the battle between success and significance, the importance of leading yourself before leading others, and how to ask who I am. What do I believe? Where am I going? It can transform the way we navigate challenges.
We dive deep into resilience, self-leadership, and the power of presence—how slowing down and embracing the uncomfortable can lead to extraordinary impact. Eric also opens up about his setbacks, including a curbside moment that forced him to reevaluate everything he thought he knew about leadership.
If you've ever felt stuck in the messy middle, wondering if your work truly matters, this episode is for you. How do we balance business success with meaningful impact? And what does it take to turn personal adversity into a force for good?
Join us for a conversation that might change your thoughts about leadership, purpose, and the legacy you're building.
Have you ever wondered what truly empowers someone to speak up, especially when their voice challenges the norm? In this engaging episode, we explore the transformative power of using your voice with Ashley Rivera. She’s a go-getter Gen Z entrepreneur who shares her journey of self-leadership and confidence in the workplace.
Ashley’s story began when she joined the team straight out of college, bringing with her a refreshing willingness to question ideas and offer counter-opinions—something not often seen from someone so early in their career.
Together, we explore the dynamic between a leader and a team member who isn’t afraid to challenge perspectives. Ashley shares how feeling safe and supported empowered her to speak up, and how this openness led to a deeper, more collaborative relationship. Her perspective offers insights into generational differences in the workplace and what it means to build trust and respect in remote environments.
Throughout the conversation, we discuss the critical role leaders play in creating spaces where team members feel confident voicing their opinions. Ashley shares actionable advice for those who want to speak up but struggle with confidence, offering simple, practical steps like preparing notes and practicing with trusted peers.
This episode isn’t just about leadership; it’s about self-awareness, resilience, and building meaningful connections. It’s a testament to how embracing different voices leads to stronger, more cohesive teams. From discussing the importance of aligning values when hiring to navigating challenging conversations with care, we touch on what it means to be a leader who balances accountability with compassion.
If you’ve ever felt hesitant to share your ideas or wondered how to foster a team culture where everyone’s voice matters, this episode is for you. What are the moments that shaped your confidence to speak up? Have you experienced a workplace where your voice made a difference? Join the conversation and share your thoughts.
Ready to step into your power? Grab your copy of The Art of Self-Leadership today. Let’s make this the moment we stop waiting—and start leading.
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About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
How do you navigate your leadership journey while staying true to yourself? And what happens when you decide to stop waiting for permission and take control of your path?
In this Leadership with Heart podcast episode, Heather sits down with Erika Whyte, Vice President and Director of Diversity, Equity, and Inclusion at Janney Montgomery Scott, LLC. Erika’s story is one of resilience, vision, and unapologetic self-leadership. From her early days in financial services—when professional norms were drastically different—to her current role in shaping a more inclusive and empowering workplace, Erika embodies the power of stepping forward with purpose.
She shares how her upbringing, shaped by her mother’s fearless journey from Central America, instilled a go-for-it mindset. We discussed a pivotal moment in her career when she was told to dumb down her language and how she found the courage to reclaim her voice. Erika also talks about the importance of mentorship, advocacy, and showing up for others, and how she ensures young professionals don’t have to navigate the same barriers she faced.
This conversation is a powerful reminder that leadership isn’t about waiting—it’s about taking action, owning your power, and bringing others along for the journey. Erika’s insights on seeing people—genuinely seeing them—offer a fresh perspective on how to lead with heart, even in a world that often feels divided.
Listen in, and ask yourself: How can I show up today in a way that honors my voice, values, and ability to lead with heart?
Ready to step into your power? Grab your copy of The Art of Self-Leadership today. Let’s make this the moment we stop waiting—and start leading.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
What if the biggest barrier to your success wasn’t external—but internal? What if the way you frame challenges, setbacks, and even opportunities determines how far you can go?
Today is a special day—February 11th, the official launch of my new book, The Art of Self-Leadership: Discover the Power Within You and Learn to Lead Yourself. This book isn’t just another leadership guide—it’s a call to action for anyone who feels stuck, powerless, or waiting for permission to move forward.
Over the years, I’ve had countless conversations with leaders, employees, and organizations, and I’ve noticed a troubling trend: Too many people feel like they’re at the mercy of their circumstances. They feel like passengers in their own careers, waiting for someone else to open doors, create opportunities, or define their next steps.
But here’s the truth: You are the driver. You are your own green light.
In this episode, I share:
✅ Why I wrote this book now and what self-leadership really means
✅ How victim thinking holds us back—and how to shift out of it faster
✅ The connection between self-leadership and caring leadership
✅ The role of mindset, choice, and personal responsibility in shaping your future
✅ Why waiting for someone else to lead you is the fastest way to give away your power
This book is a toolkit—a guide to help you reclaim your power, make better decisions, and move forward with clarity, courage, and conviction. Because the truth is, no one knows what’s best for you more than you do.
So today, I invite you to take this journey with me. Let’s learn to lead ourselves first—so we can show up stronger, more confident, and more intentional in every aspect of life.
Ready to step into your power? Grab your copy of The Art of Self-Leadership today. Let’s make this the moment we stop waiting—and start leading.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
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https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
What does it mean to show up—not just as a leader, but as an advocate for those who rely on us? In this deeply personal and thought-provoking episode, I sit down with Alex Allen, Senior Director of Inclusion and Collaboration at Cisco, to explore how his leadership journey has been shaped by one of the most important roles in his life: being a father to his incredible son, Bryce.
Alex opens up about a moment that has stayed with him for years—the day he brought Bryce to a company event and was met with a look of disdain from a senior leader. Instead of advocating at that moment, he stayed silent. That experience became a turning point, igniting his commitment to never let that happen again—for his son, himself, and others navigating workplaces where they may not always feel seen or valued.
Throughout our conversation, Alex shares how raising a child with disabilities reshaped his understanding of resilience, leadership, and the power of proximity—the idea that when we get close to people's lived experiences, we gain insights that can transform how we lead. We discuss the challenges and rewards of embracing authenticity, vulnerability, and courage in leadership and why true inclusion requires action, not just intention.
We also explore:
- How personal experiences shape our approach to leadership
- The importance of advocating for others—even when it's uncomfortable
- Why the workplace must be a place where people feel they belong
- How leaders can step up, challenge biases, and create lasting change
This episode is about owning your narrative, taking risks, and ensuring that the next time we're faced with a choice—to speak up or stay silent—we make the right one.
Have you ever had a moment where you wish you had spoken up, but didn't? What did you learn from it? Let's talk.
In 2025, focusing on self-leadership is your secret weapon to thriving in a fast-paced, ever-changing world. By mastering self-discipline and leading by example, you’ll inspire your team, build trust, and create a culture of innovation. Watch this video to discover how to step into your full potential and make 2025 YOUR year!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Mastering self-leadership is key to building unbreakable trust and strong connections with your team. When you lead with self-awareness, integrity, and consistency, you set the tone for a culture of respect and accountability. By leading yourself well, you inspire your team to do the same, creating a thriving and united force.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Loving your team unconditionally builds trust, respect, and loyalty, creating an unstoppable environment. When your team feels valued, communication and collaboration thrive, making challenges easier to face. Leading with empathy inspires your team to bring their best every day, building resilience and strength. Keep cheering them on, and watch amazing things unfold!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
AI helps you identify learning gaps, remove obstacles, and provide actionable insights, giving you a major advantage as a business leader. It enhances productivity and keeps you and your team ahead by clearing roadblocks and boosting momentum. Rasmus Holst, CEO of LMS365, shares how learning, engagement, and performance drive high-functioning teams. He also discusses how AI aids development, the value of mentorship, and the importance of embracing unfamiliar roles for collaboration.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Self-leadership is your key to becoming an unstoppable business leader! When you take charge of your growth and actions, you inspire your team and create a culture of focus and accountability. By leading yourself first, you’ll stay resilient, clear, and ready to tackle any challenge—showing everyone how it’s done!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Join me for a one-hour webinar where you’ll get exclusive insights from my upcoming book, The Art of Self-Leadership. Learn actionable strategies to elevate your leadership, influence others, and cultivate a growth mindset. Tune in to the webinar replay now to start unlocking your personal and professional potential!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Stop spinning your wheels and start transforming your growth as a caring leader—you’ve got everything it takes! Focusing on your development not only boosts your leadership skills but also inspires and empowers your team. Every step you take towards improvement, like building empathy and effective communication, makes a positive impact. Embrace this transformation and watch yourself create a more trusting, innovative, and supportive environment for everyone around you!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Knowing yourself as a Caring Leader® is your secret weapon for making a real impact. When you understand your values and purpose, you lead with authenticity, build trust, and inspire your team. Your “why” keeps you focused, helps you grow, and ensures your leadership is driven by purpose, not just results.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
You’ve got the power, and it’s time to ignite it! As a Caring Leader® and a woman, embracing your personal power means leading with confidence, your unique style, and a vision that inspires change. When you own your strengths and voice, challenges become opportunities, and you uplift those around you. By stepping into this power, you’re not just advancing your career—you’re shaping the future of Caring Leadership.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger. for more details.
Understanding great culture in action is essential for building teams fueled by trust, collaboration, and purpose. In this video, I highlight five organizations that excel at creating environments where people thrive. From Adobe’s stress-free “check-ins” and Highspot’s respectful communication to W.L. Gore’s expertise-driven leadership, Culture Amp’s inclusive decision-making, and Zappos’ unique “pay-to-quit” program, these companies walk the talk on Caring Leadership®. Their strategies not only drive success but also attract and retain top talent.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Being a caring leader can feel manageable with a small team, but how do you lead when your organization spans 10 states, 3,700 employees, and 5,700 clients? In this interview, Terri Cunliffe, former CEO of Covenant Living Communities and Services, shares how Caring Leadership® helps create an unstoppable team.
By leading with empathy, leaders align their organization’s values with its goals, setting the stage for long-term success and a strong reputation. Terri’s 36-year career in senior services leadership highlights the power of empathy in driving results across a large-scale organization.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger. for more details.
Hold your team accountable after delegating, and watch their performance soar! Checking in builds trust, keeps goals on track, and shows your support. Accountability fuels motivation, fosters pride, and creates a strong, empowered team culture. In this video, I’ll share tips on keeping your team aligned and accountable to their projects.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Caring Leadership® transforms team success by fostering trust, communication, and collaboration. When employees feel valued, they share ideas and tackle challenges more openly. In this episode, Lee Itzhaki, a high-tech industry expert, discusses how caring leadership requires time, individual approaches, and understanding employees beyond their roles for a healthier workplace.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
When times get tough, this is your moment to shine as a Caring Leader®! Building team resilience keeps everyone strong, adaptable, and ready to tackle challenges. You’re the key to reducing stress and burnout, ensuring your team stays focused and energized. In this video, I’ll show you exactly how to build a resilient team that’s built to thrive, no matter what comes their way!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
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https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
As a Caring Leader®, tough conversations are your power move! Tackling issues head-on keeps your team performing and prevents bigger problems later. Addressing conflicts and giving feedback builds trust and helps your team grow. If you truly care about your team, mastering difficult conversations is a must—learn how in this video!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
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https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
As a business leader, it’s essential to switch gears when managing remote versus in-person employees. Your remote team needs clear communication, trust, and autonomy, while your in-person crew thrives on face-to-face interaction and office energy. The key is adapting your approach to meet their different needs. When you do, your team feels empowered and ready to crush it—no matter where they’re working from!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Leading a remote team means showing you care, even from afar, to build strong connections. In this video, I’ll share tips for staying connected, no matter the distance. When your team feels valued and supported, they’ll stay motivated and work seamlessly together. You’ve got this—just show them you care, and watch the magic happen!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
As a caring leader, your goal is to make meetings engaging and productive, not dull. Energizing, efficient meetings keep your team focused and motivated to contribute. Active listening skills can enhance productivity and create a space where people feel excited to participate. Use these techniques to turn your meetings into moments where everyone shows up ready to excel!
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Earning respect at work starts with how you show up daily, focusing on caring leadership rather than relying on titles or authority. By listening to your colleagues, valuing their concerns, and genuinely supporting their success, you build trust and respect. People tend to respect those who respect them first, making mutual understanding key. This video shares simple, practical tips to help you strengthen your leadership and foster a drama-free workplace.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger. for more details.
As a business leader, it’s crucial to move beyond superficial observations and confront uncomfortable truths. Addressing deeper issues directly allows you to uncover root causes, make informed decisions, and implement effective solutions. This approach fosters trust and transparency within your team while driving innovation and resilience. Embracing reality, even when challenging, helps you build a more authentic and adaptable organizational culture.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
As a leader, it’s crucial to step outside your own perspective to build empathy, make better decisions, and strengthen team connections. Embracing others’ viewpoints ensures every voice is heard, which leads to greater team value and insight. Learning to agree to disagree and listening without needing to agree can transform your leadership and organization. Self-leadership involves knowing your limits and choosing to engage or disengage while maintaining integrity and relationships.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
In a corporate workplace, leading with empathy and authenticity is crucial for creating a supportive and motivated team. This heart-centered leadership fosters trust, enhances communication, and aligns the team with the company’s mission.
Mark Frein, COO of Oyster, emphasizes the importance of continuous learning, self-reflection, and embracing vulnerability in leadership. His experience in distributed workplaces and organizational culture highlights the transformative power of these practices.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
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https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
In this episode, we discuss how new team managers can succeed by adopting a mindset of active listening and caring leadership. By building authentic connections and fostering trust, you can create a supportive environment where communication and collaboration thrive. This approach helps inspire confidence, easing your transition into leadership while showing your team that you truly care about their growth and well-being. Whether you’re new to leadership or looking to improve your management style, these insights will help you cultivate a strong, motivated team.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
In this episode, Carmen teaches the power of deep emotional intelligence in connecting with and inspiring others, as well as the necessity of courage in upholding one’s values during difficult times. She emphasizes the importance of overcoming biases to build authentic relationships based on understanding and trust. Additionally, Carmen highlights the significance of self-leadership, stressing that effective leadership of others begins with leading oneself.
Identifying why your company keeps losing good employees is crucial because retaining top talent is essential for productivity, innovation, and a positive workplace culture. High turnover is costly, both financially and in terms of lost knowledge and experience. By addressing the reasons for departures, you can boost employee satisfaction, engagement, and loyalty. Ultimately, resolving turnover issues is vital for your company’s long-term success and competitiveness in attracting and retaining top talent.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com or
https://www.cmispeakers.com/heather-r-younger. for more details.
In today's dynamic business environment, resilience is essential for effective leadership, enabling you to navigate challenges with confidence. As a resilient leader, you inspire your team to persevere and transform obstacles into opportunities for growth. Carla Fox, a seasoned finance professional with over 25 years of experience, emphasizes the importance of believing in yourself, embracing continuous learning, and setting boundaries to prevent self-depletion. In this episode, she shares valuable insights on overcoming imposter syndrome and the significance of bouncing back from adversity.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Navigating the subtleties of office politics is crucial for you, as a leader, to steer through complex scenarios and foster a positive, collaborative environment at work. Embrace your role as a caring leader.
Influencing office dynamics doesn't mean pulling strings; it involves thoughtfully acknowledging diverse perspectives and being decisive. Concentrate on cultivating robust relationships and continue to excel as you lead your team with insight and vigor, utilizing the strategies outlined in this episode.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
Making a fantastic first impression in your first week as a new manager is essential! By showcasing your skills, confidence, and positive energy, you can earn your team's trust and respect, creating a motivated and collaborative atmosphere. Clear communication and setting expectations from the start keep everyone aligned and working towards shared goals. Plus, nailing that first impression boosts your credibility, making it easier to lead and implement exciting new strategies.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work. Book Heather to speak at your event or organization.
Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger. for more details.
When you become a better manager, you’re lifting your entire team by creating a positive work environment where everyone’s excited to give their best. This leads to increased productivity and personal growth within your team, and it's satisfying to see your decisions result in big wins for the company. Being an excellent manager also opens doors to greater opportunities for you. In this video, Heather teaches us the importance of investing in yourself, having a resilient mindset, and embracing imperfection and vulnerability.
Ever feel like you're constantly juggling tasks and managing your team, but something's still missing? Imagine unlocking a simple yet powerful technique that can transform how you connect with your team. This isn't just about getting things done; it’s about fostering genuine relationships and boosting morale. Ready to discover this secret ingredient to better management and creating magnetic cultures?
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com orhttps://www.cmispeakers.com/heather-r-younger. for more details.
As a caring leader, you understand that promoting women into leadership roles creates a welcoming, innovative space with diverse viewpoints that enhance decision-making and organizational success. Kristen Palson, Chief Operating Officer of the Simmons University Institute for Inclusive Leadership, exemplifies this approach with nearly two decades of experience in strategic development and a passion for equity and inclusion. Her dynamic leadership and creative program designs stem from her background in theater and dedication to advancing global leadership. Tune in to learn how Kristen brings meaningful engagement to her work, supports women's professional development, and embraces self-awareness to lead effectively.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:
Masterclass and More:
https://www.caringleadershiplearning.com/
Engage your people with work culture consulting:
https://employeefanatix.com/
Hire Heather to speak to your group:
https://www.heatheryounger.com
Access free Active Listening On-Demand Webinar:
https://heatheryounger.com/webinar/
Access free Art of Caring Leadership resources:
https://www.heatheryounger.com/kit
Book a consultation or general contact:
https://heatheryounger.com/#contact
For more Leadership Motivational videos, click here to subscribe to my channel:
https://www.youtube.com/@heatherryounger
Let's connect on social!
https://www.facebook.com/HeatherRYounger
https://www.linkedin.com/in/heatherryounger/
https://x.com/HeatherRYounger
https://www.instagram.com/heatherryoungerofficial/
https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert
About Heather R Younger, J.D., CSP
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work.
Book Heather to speak at your event or organization. Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger. for more details.
Active listening and compassion are vital for understanding, morale, decision-making, and trust in leadership. In this episode, CEO Jon Fisher shares how a personal crisis taught him the importance of these qualities, helping him reconnect with his team. As CEO and Founder of miingl, Inc., Jon revolutionized digital networking with innovations like Ziing, Community Cork, Click-to-Cluster, and Call to Stage, setting new standards in online interactions.
WHEN YOU’RE READY, HERE’S HOW WE CAN HELP: Masterclass and More: https://www.caringleadershiplearning.com/ Engage your people with work culture consulting: https://employeefanatix.com/ Hire Heather to speak to your group: https://www.heatheryounger.com Access free Active Listening On-Demand Webinar: https://heatheryounger.com/webinar/ Access free Art of Caring Leadership resources: https://www.heatheryounger.com/kit Book a consultation or general contact: https://heatheryounger.com/#contact ---------------------------------------------------- For more Leadership Motivational videos, click here to subscribe to my channel: https://www.youtube.com/@heatherryounger Let's connect on social! https://www.facebook.com/HeatherRYounger https://www.linkedin.com/in/heatherryounger/ https://x.com/HeatherRYounger https://www.instagram.com/heatherryoungerofficial/ https://www.youtube.com/c/HeatherRYounger-EmployeeLoyalty-LeadershipExpert ---------------------------------------------------- About Heather R Younger, J.D., CSP Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm. After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over: When you know how to listen, employees will tell you exactly what they need to bring their full selves to work. Book Heather to speak at your event or organization. Visit heatheryounger.com or https://www.cmispeakers.com/heather-r-younger. for more details.
In this episode, Heather chats with Jennifer Curtin, General Manager of The Beatrice, a boutique hotel in downtown Providence, Rhode Island. With nearly a decade of luxury hotel management experience, Jennifer shares her journey from her beginnings with Kimpton Hotels to her roles at the Woodmark Hotel & Still Spa and Hotel Andra. She's a great example of how to create great corporate culture, emphasizing the importance of a positive work environment, team motivation, and innovative thinking. Jennifer’s insights offer valuable lessons for enhancing leadership skills and fostering a thriving corporate culture in any industry.
In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.
In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.
In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.
In this episode, we explore the importance of active listening in the workplace with a compelling scenario between Heather and Gabriela. Heather initially assumes Gabriela's tardiness is due to partying, only to learn that she has been working late from home. This revelation prompts a discussion on how assumptions and biases can harm professional relationships and productivity. By actively listening, we can understand diverse perspectives, foster empathy, and create an inclusive work culture. Heather and Gabrielle's conversation highlights the value of addressing misunderstandings openly and collaboratively.
In this episode, Heather explores the inevitability of change in organizations, whether it’s due to new technologies, team restructuring, or market shifts, and how to navigate it effectively through Change Management. Central to this approach is Caring Leadership, a leadership style that emphasizes empathy, support, and understanding. Whether facing organizational shifts or personal changes, remember the vital role of Change Management, Caring Leadership, and Active Listening in navigating these transitions. For more insights, check out her book and the free Caring Leadership Kit at HeatherYounger.com/kit/.
In this episode Heather speaks with Brian Lord, President of Premiere Speakers Bureau, who shares profound insights on the relationship between wisdom and effective leadership. Emphasizing the importance of seeking wisdom as a foundational element for leadership, Lord underscores the value of curiosity and a continual openness to learning from others. Through engaging anecdotes and practical advice, he highlights how cultivating wisdom precedes and ultimately enhances one's leadership abilities, offering listeners a compelling perspective on personal and professional growth.
In this episode, Heather explores the critical role of Active Listening in managing organizational change. She highlights the challenges of change, including uncertainty and fear, and emphasizes that Active Listening goes beyond simply hearing to understanding emotions and perspectives. Research shows gender gaps in feeling heard at work and stresses the importance of creating an environment where all employees feel valued. The episode outlines five key steps of Active Listening: Recognize the Unsaid, Seek to Understand, Decode, Act, and Close the Loop. When leaders actively listen to employees, they build trust and foster open communication, leading to greater acceptance of change and organizational success. Whether leading change or navigating transitions, the message underscores the transformative power of Active Listening in creating supportive workplace cultures.
In this podcast episode, we delve into strategies for employees facing the return-to-office mandate. Many workers are grappling with the sudden shift from remote to in-office work. Management and the company must learn how to handle this well because many employees are unhappy with this decision. We discuss three essential approaches: promoting open communication and active listening sessions to address concerns with empathy, advocating for flexible work arrangements such as hybrid schedules to accommodate diverse needs, and reinforcing company values through team-building activities and recognition of achievements.
In this insightful podcast episode, Anita Brikman, President and CEO of the Plasma Protein Therapeutics Association (PPTA), shares her compelling career journey bridging healthcare advocacy and association leadership. With a background as a news anchor and medical reporter, Anita discusses the transformative shift into healthcare associations, emphasizing the importance of aligning work with a meaningful mission. She highlights the critical role of empathy in leadership and the impact of advocating for plasma donation and lifesaving therapies. Anita's experiences demonstrate the power of purposeful leadership in driving healthcare initiatives forward and making a tangible difference in patient care. Tune in to gain valuable insights into effective leadership, mission-driven advocacy, and the significance of empathy in healthcare from Anita Brikman's inspiring story.
In this podcast, Heather introduces the concept of Caring Leadership and its impact on organizational success. She highlights the challenges faced by businesses due to employee disengagement and turnover, emphasizing the importance of leaders who genuinely care about their team members. Heather discusses findings from a study by her company, Employee Fanatix, revealing that a significant percentage of employees feel unheard by their supervisors. To address this, she introduces the Caring Leadership® ecosystem, which encompasses nine key behaviors essential for leaders at all levels.
In this podcast episode, Heather recounts her early inspiration from Reverend Jesse Jackson's compelling speeches, sparking a desire to communicate with impact. Initially steering towards law, she discovered her passion for public speaking through feedback in mock trials. Transitioning through diverse career paths, Heather honed her skills, drawing motivation from influential figures like Shep Hyken. With steadfast determination, she earned the prestigious Certified Speaking Professional (CSP) designation, signifying excellence recognized by the National Speakers Association. Reflecting on her journey, Heather encourages listeners to persevere towards their dreams, emphasizing the power of support and continuous improvement. Discover how holding onto dreams, diligent effort, and a supportive network propelled Heather from aspiration to achievement, inspiring others to pursue their own aspirations.
In this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities.
From startups to established corporations, no organization is immune to this challenge, which demands urgent attention and action. In Caring Leadership®, we emphasize the importance of fostering empathy, understanding, and a customer-centric approach to address Culture Collision.
By prioritizing customer satisfaction and aligning business practices with customer expectations, companies can navigate through this challenge and emerge stronger on the other side. Let's work together to bridge the gap between leadership and customers, creating a harmonious relationship built on mutual respect and shared values.
In today's episode, we delve into the intricate dynamics of "Culture Clash" within organizations, where unexpected events like mergers or layoffs disrupt the harmony between leadership and employees, sending shockwaves through the company and impacting customer satisfaction. As an advocate for effective leadership and organizational well-being, I shed light on the profound disconnect that arises and its ripple effects on productivity and morale. By emphasizing the importance of bridging this gap through empathetic leadership and transparent communication, we explore strategies to overcome Culture Clash and cultivate workplaces where everyone feels valued and empowered to succeed. Join the conversation as we navigate this critical aspect of organizational health and work towards building a brighter future together.
In this episode, Heather delves into the often overlooked threat of "Culture Slip" within organizations, where even the most well-intentioned companies can fall victim to its subtle erosion of workplace culture. Through three key steps rooted in the principles of Caring Leadership, she explores how leaders can identify and combat Culture Slip before it irreparably damages their organization. By fostering open communication, empathy, and a genuine commitment to caring leadership at all levels, we can ensure that every voice is heard and valued, creating workplaces where everyone thrives. Tune in to learn how to safeguard your company's culture and secure its long-term success.
In this podcast episode, Heather challenges the belief that organizational culture is fixed by introducing a dynamic 3-step model – Culture Slip, Culture Clash, and Culture Collision. Culture Slip, described as a subtle erosion beneath the surface, is recognized as a silent culture crusher that demands strategic attention. Culture Clash emphasizes the internal strife impacting external factors like customer satisfaction and loyalty, advocating for effective communication and empathetic leadership. The devastating Culture Collision occurs when companies fail to align with customer values. Leaders need to listen in order to create a magnetic culture actively.
Join us in this insightful episode with Michael A. Grace, President of West Virginia University Hospitals, as he shares over 25 years of healthcare leadership experience. From his role at UPMC Mercy Hospital to his current position, Grace discusses the philosophy of work-life integration, the transformative power of loving what you do, and the art of effective listening in leadership. Drawing on personal experiences, he emphasizes the importance of addressing concerns personally and completing the listening cycle for genuine understanding.
In this podcast episode, Heather Younger, author of "The Art of Caring Leadership," guides us through the essential steps to navigate and embrace change successfully as a team through the lens of caring leadership. Heather introduces a 3-step change model, beginning with the importance of 'Setting Your Mind' by overcoming mental barriers to effective leadership. The second step, 'Lead Your Self,' emphasizes the necessity of caring for oneself before leading others. Finally, the third step, 'Lead Others,' focuses on demonstrating consistent evidence of care to unify the team and ensure everyone is invested in the process. Heather highlights the significance of the 9 Caring Leadership Behaviors, which will be explored in depth in a future episode.
In this episode of the "Leadership with Heart" podcast, Heather R Younger shares a poignant story about a concealed Golden Buddha in Thailand, drawing parallels to the hidden potential within individuals and organizations during times of change. Reflecting on a recent retreat experience, Heather emphasizes the importance of recognizing and unlocking the intrinsic value within ourselves and our teams. The episode delves into five key considerations for navigating the people's side of organizational change. Heather encourages leaders to peel away the metaphorical clay, revealing the brilliance within individuals and fostering a positive, motivated atmosphere for organizational growth and success.
In this episode of the "Leadership with Heart Podcast," Heather R. Younger engages in a compelling conversation with Tracey Barnes, Chief Information Officer at the State of Indiana. Together, they explore the critical importance of human-centric approaches in both government and the tech industry. Tracey shares his insights on leading with empathy and fostering collaboration, particularly in the public sector. The discussion delves into the intersection of technology and humanity, offering practical strategies for leaders to prioritize people, communication, and employee well-being. Listeners gain valuable perspectives on creating a culture that values its workforce, ultimately driving more effective and sustainable solutions in government and technology. Whether you're in public service or tech, this episode provides actionable advice for infusing leadership with a human touch.
In this episode, Heather has an insightful conversation with two of the six founding facilitators of the Certified Active Listening Program: Jen Fox and Chris McAuley. Chris McAuley has over 35 years of business experience as a successful manager, leader, and business owner, Chris experienced firsthand the value of creating conscious connections with employees, colleagues, and customers. Chris is a speaking coach, trainer, professional speaker, actor, and the owner of MCAVOY Inc. Jen is a seasoned HR professional with over 25 years of leadership experience and seamlessly integrates an entrepreneurial spirit with real-time learning expertise. Recognized for her pragmatic solutions and her ability to foster inclusive, high-performing teams, she holds the endorsement as "One of the most no-nonsense L&D professionals on the planet." Take a listen.
In this episode, Heather has an insightful conversation with four of the six founding facilitators of the Certified Active Listening Program: Sherry Martin, Mike Chanat, Laurent Pierre JR, and Kaydie Paschall. Each of these accomplished individuals offers a distinctive perspective on their motivations for obtaining the certification and how they integrate active listening into their professional roles (and home life too). They are all from various sectors, including global corporate leadership and human resources; this diverse group of facilitators provides insight into how the certification has transformed their thinking and communication styles in all aspects of their lives.
What Is a Culture Team? In this episode, Heather explores the pivotal role of employees in shaping and preserving a positive organizational culture. She introduces Culture Teams, emphasizing the intentional effort and employee buy-in required for great cultures. Heather highlights the responsibilities of employee-led culture teams, spanning cultural advocacy, employee engagement, diversity and inclusion, feedback communication, and more. These teams play a vital role in aligning organizational values, managing change, and celebrating employee contributions.
In this episode, join us for a captivating conversation with Christinne Johnson, a seasoned strategic leader with over 25 years of experience in the banking industry, formerly the CHRO of FirstBank. Having a wide range of knowledge in Human Resources, Christinne shares insights into her dynamic career, emphasizing her role in navigating FirstBank through the complexities of the COVID-19 pandemic. Notably, she unveils her unique journey, transitioning from a banking background to a transformative HR leader, shedding light on her ability to analyze business areas, identify growth opportunities, and drive impactful change initiatives. As a proven board director and community leader, Christinne's passion for strategy, leadership development, and organizational culture shines through as she discusses her aspirations to contribute her wealth of experience to future board opportunities. Don't miss this beginner's guide to culture change, offering a wealth of wisdom and practical advice from Christinne Johnson, the visionary leader behind First Bank's transformative HR journey.
What's the key to a great culture team? In this podcast episode, Heather Younger, author of The Art of Active Listening and The Art of Caring Leadership, guides Caring Leaders through the daunting task of creating a Culture Team. Heather outlines the five crucial steps to establish an effective organizational culture team, covering aspects such as defining goals, selecting passionate and diverse team members, creating a team charter, setting a regular meeting schedule, and providing necessary resources and support. She emphasizes the importance of aligning the team's goals with the organization's mission and values. Throughout the episode, Heather encourages leaders to share their experiences with Culture Teams and invites listeners to comment on the most helpful or challenging aspects.
In this engaging episode, Heather R. Younger interviews Tracey Jenkins, the HR leader for Sodexo's sports and entertainment business in North America. Tracey discusses the impactful strategies that revitalized Sodexo's growth after the challenges of the COVID-19 pandemic. With a workforce of over 26,000, predominantly casual or part-time, Tracey explores the visionary leadership that fueled the company's resurgence. The conversation centers on Sodexo's Global Employee Value Proposition (EVP), emphasizing inclusivity, acceptance, and career pathways. Tracey highlights the company's commitment to diversity and creating exceptional employee experiences, drawing parallels to the memorable moments in venues like ballparks. The episode also delves into the delicate balance between visionary leadership and data-driven strategies, providing valuable insights for leaders navigating transformative growth.
Dive into a captivating exploration of workplace culture, professional triumphs, and personal revelations in this podcast that bridges the gap between the years 2023 and 2024. Join Heather on a journey filled with LinkedIn Courses, impactful events, and the launch of a groundbreaking book, "The Art of Active Listening." From virtual team meetings to in-person connections and a first-ever girls-only trip, Heather shares stories that resonate beyond the professional realm. Heather also invites listeners to witness the evolution of workplace dynamics, learn about the Certified Art of Active Listening Facilitators cohort, and get a glimpse into what lies ahead in the host's exciting ventures. It's a podcast that paints the canvas of a dynamic career, offering insights, inspiration, and a roadmap for navigating the ever-changing landscape of work and personal growth.
In this compelling episode of the Leadership with Heart Podcast, Maureen Leahy, Chief Clinical Officer at Sharon S. Richardson Community Hospice, shares her profound journey as a seasoned healthcare professional and a resilient individual. From pioneering hospice services in the U.S. to her impactful role at SSRCH, Maureen's path has been marked by accolades, personal losses, and a commitment to compassionate care. Having cared for her father battling cancer, her mother with dementia, and experiencing her own battle with cancer, Maureen's unique perspective emphasizes the importance of empathy, communication, and shared human moments in healthcare. As a pioneer in hospice and palliative care, she played a crucial role in developing training guides, embodying a holistic approach to patient and family well-being. Her recent role at SSRCH reflects a perfect alignment of expertise and leadership, contributing to the community's mission of providing compassionate care and enhancing the quality of life during life's most sacred moments.
In this engaging episode, Heather guides you on an exploration of "The Art of Active Listening." Join her as she unveils a diverse array of products, content, and services tailored to individuals at every stage of their journey. Whether you're a solo employee or the leader of a thriving enterprise, Heather has curated resources that cater to everyone, empowering you to enhance your listening skills and become a more effective communicator. Tune in to discover valuable insights and practical tools that transcend professional boundaries, fostering growth and improvement for all.
Join Heather on this powerful episode where she reflects back on the last 300 episodes and the journey that has been Leadership with Heart. From the inaugural episode to the latest installment, she revisits pivotal moments that have shaped this podcast. Join her in this concise reflection on the evolution of the podcast, and her favorite episodes along the way.
In this riveting episode, we unravel the extraordinary story of John F. Crowley, Executive Chairman of Amicus and former CEO from 2005 to 2022. When two of his children were diagnosed with Pompe disease in 1998, a severe neuromuscular disorder, John's life took a profound turn.
Leaving his role at Bristol-Myers Squibb, he became an entrepreneurial force as the Co-founder, President, and CEO of Novazyme Pharmaceuticals, steering groundbreaking research that ultimately saved his children's lives. Acquired by Genzyme Corporation in 2001, John continued his impactful journey, shaping the development of a revolutionary drug for Pompe disease.
This episode explores the fusion of compassionate leadership and purpose, shedding light on the resilience and empathy that have defined John Crowley's remarkable career.
Welcome back to another episode of the Leadership with Heart podcast! I've always believed that culture is the beating heart of any organization. It's what drives behaviors, shapes attitudes, and determines the way we work together toward a common goal. So, the question is: How do we transform that culture for the better? Well, it's all about having the right support in place. I’ve worked with so many leaders and organizations who are eager to make a positive change in their organization's culture, but don’t know exactly where to start. The first step is understanding that cultural transformation is not an overnight endeavor. It's a journey that requires patience, dedication, and most importantly, a proven framework with a support system. So, if you are ready to become a high-value leader who champions change in your organization through effective and caring leadership, tune in!
Welcome back to the Leadership with Heart podcast! Today's episode is an interesting one with two leaders from Mosaic; Mosaic is a dynamic whole-person healthcare organization that focuses on allowing people to live full lives. Mosaic listens and learns about the unique needs of the clients they serve and builds a tailored approach that creates a life of real possibilities. Their approach to leading is definitely one with heart and I know you will learn so much from them. Enjoy.
My Full Circle Moment My career journey began on LinkedIn when I started sharing content that truly mattered to me. Over the years, I've seen significant growth. Notably, last year, I had the incredible opportunity to collaborate with LinkedIn for the first time. Now, I'm eagerly anticipating the release of my third LinkedIn Learning course. This experience has brought me full circle and imparted some valuable lessons that I'd love to pass on to you.
In this episode, we explore how innovative software, inspired by AI learning similar to Netflix's recommendation algorithms, is revolutionizing employee communication. The CEO and Founder of Cerkl, Tarek Kamil leads a team of talented engineers, designers, and marketers who are passionate about using AI and big data to transform how organizations communicate, engage, and understand their audiences. Tarek is a tech enthusiast and entrepreneur, striving to create innovative solutions that positively impact the digital world. With a passion for blending technology and creativity, he aims to inspire and make a difference through his ventures. Whether you're an HR professional, a business leader, or simply curious about the future of workplace communication, this episode offers valuable insights into the power of personalized interactions in the corporate world.
In this episode, Heather asks, "Are you your brother's keeper?" Her answer is a resounding "yes." Through personal experiences and a commitment to promoting caring leadership, she emphasizes the importance of extending empathy and compassion to all, transcending divisions and affiliations. She shares her struggle with anxiety and helplessness in the face of global conflicts but underlines the power of projecting unity, interconnectedness, and love into the world. Heather urges her listeners to go above and beyond in extending care, compassion, and empathy to those affected by such conflicts, with the hope that both sides can find understanding and resolution in their shared humanity.
In this episode, Heather guides you through the intricacies of mastering the art of multitasking while maintaining a genuine and focused connection with the person right in front of you. In today's fast-paced world, the ability to balance productivity and interpersonal connections is a leadership skill worth cultivating. Whether you're a manager, a team member, or simply seeking to enhance your interpersonal skills, learning how to become a more effective and compassionate leader can redefine the way you approach multitasking and human connection.
Today, we're taking a step back to revisit a fundamental concept in leadership: teamwork. As the saying goes, "Teamwork makes the dream work," and it couldn't be more true. Our host, Heather, reflects on the importance of teamwork in their own life, especially as they navigate multiple ongoing projects. The power of teamwork becomes evident when individuals in a team understand their roles and responsibilities clearly, and this synergy is essential for success. This episode serves as a reminder of the significance of teamwork in leadership and how it plays a crucial role in achieving our goals. Her book "The Art of Caring Leadership," offers further insights into this essential aspect of leadership. So, join us as we dive into the heart of teamwork and how it makes a difference in leadership
In this episode, we'll uncover the transformative power of humility in building trust within organizations, sharing real-world examples and actionable insights from Walt Rakowich. He is a leadership speaker and former executive of Prologis, a global real estate company that was near collapse when he took over as CEO in 2008. During the economic downturn, the Prologis stock had dropped from over $70 per share to approximately $2 per share in 10 months, making it the third-worst performing company in the S&P 500. After Walt joined as CEO, he quickly implemented a change in culture through transparency, orchestrating a dramatic turnaround and restoring its position in the industry... So, if want to know more about how his leadership saved this company, stay tuned!
In this episode, Heather talks directly to her listeners about a leadership lesson she actually learned from her son on a family trip. This lesson included a canoe and learning how to work as a team with his dad to get back to shore. It's an interesting and funny little story that can be applied in the workplace too. Take a listen.
Kathryn Bleeker is the Director of Marketing for Ziggi's Coffee. With over a decade of experience working with a variety of B2C and nonprofit teams in-house, with an agency and as a freelancer, she has built expertise as a strategic marketing and communications leader within the industry. Kathryn is passionate about storytelling and reaching key stakeholders in new and innovative ways, and specialize in developing and executing integrated marketing and communications initiatives that not only aim to achieve, but also elevate, brand and business goals. As part of her desire to see the big picture and understand the best way to reach people, she has also gained experience in aspects of team management, public relations, and digital marketing, including social media management. Kathryn believes in the importance of personal and professional growth and thrive on advocating for others to feel empowered through collaborative teamwork, mentorship, and the occasional insight from leaders she admires.
Heather speaks directly to her listeners about a crucial aspect of leadership: providing space for people to give their input. This is not just about listening but creating an environment where voices are encouraged, valued, and heard. In our fast-paced world, leaders often find themselves in positions of authority, expected to make decisions and drive their teams forward. However, the most effective leaders understand that their role is not just about issuing orders but fostering collaboration and innovation. That's where creating space for input comes in.
In this episode, Heather sits down to chat about what Employee Fanatix, her consulting firm, is and what they do. She speaks specifically about one of her biggest clients, a regional bank called First Bank. She walks you through the process that they went through and shares tips on how to implement some of this process yourself. Take a listen.
Welcome back to the Leadership with Heart Podcast! I'm your host, Heather Younger, and today, I'm thrilled to have Mike Chanat as my guest. With over 35 years in emergency services, Mike's expertise ranges from the NYPD to working with numerous police and fire departments through volunteer and paid work. We'll dive into his journey, learn from his mistakes, and hear a bit about his values of communication, growth, empathy, and making work fun. Get ready to be inspired!
Heather introduces the Certified Art of Active Listening Facilitator Program. In this episode, she shares why this can truly transform the way people connect and communicate at work. How it has the power to help ANYONE transform organizations from the inside out! Heather has worked with countless organizations helping to improve their workplaces, improve employee retention, improve customer experience, and so much more. All of those things led her to uncover the Art of Active Listening. It's not just a skill; it's a philosophy that has the power to transform relationships, bridge gaps, and heal workplace wounds. In a world that's often too busy to truly listen, she has witnessed the remarkable change that comes from genuinely listening.
Welcome back to "Leadership with Heart," the podcast that delves into effective and caring leadership strategies with Heather Younger. In this episode, Heather chats with Megan Gluth-Bohan, the owner and CEO of TRInternational, a prominent US-based chemical distributor, as well as the Owner of Chemblend of America, a cutting-edge chemical blending and tolling facility, brings her wealth of experience to our discussion. Notably, TRInternational stands as one of the largest certified women-owned suppliers in North America, a testament to Megan's exceptional leadership. Join us as Megan and Heather engage in a thought-provoking conversation centered around the concept of leadership through vision. Tune in to discover how Megan's 'Leadership with Heart' has proven to be effective.
Today's episode focuses on the role of HR in fostering psychological safety. I'm your host, Heather, author of The Art of Caring Leadership and The Art of Active Listening, and today, we're joined by Sherry Martin, an HR Business Partner and true advocate for building thriving workplaces. Join us as we uncover Sherry's insights on nurturing psychological safety and embracing leadership with heart.
How do you establish trust with consumers at a time when people feel like they are constantly marketed to? My guest today, Paige Velasquez Budde, is Partner and CEO at Zilker Media, an Austin-based agency building people-driven brands. Their strategy is to focus on the people within the companies that can represent the organization by educating and entertaining, not just selling. By doing this, Paige argues that consumers establish trust more quickly with brands and will be the key differentiator for brands going forward. Take a listen.
In this episode of the Leadership with Heart Podcast, Heather reflects on her recent experiences and shares an important lesson she learned: "slowing down to speed up." Over the past nine days, Heather has been on a hectic journey, traveling for a keynote in Houston, attending the National Speakers Association convention, and recording LinkedIn Learning courses in California. Amidst her fast-paced life, she realized the significance of slowing down to connect with people, find inner calm, and observe the opportunities and lessons in front of her. Heather encourages her listeners to adopt this "slowing down to speed up" mindset, whether it's by listening to the waves on the beach or simply taking time to be present in their daily lives. By doing so, leaders can achieve a deeper understanding of themselves and their environment, leading to meaningful and fulfilling experiences.
Today, we are revisiting an episode I did with Dr. Yetta Toliver, the Global Head of Diversity, Inclusion, and Belonging at Xerox, that never made it onto the podcast. Yetta is the mastermind behind Xerox's DIB strategy, and I know you all will learn so much from this conversation. So get comfortable; we're about to dive into a discussion with Dr. Yetta Toliver that will leave you inspired and ready to embrace diversity like never before.
In this episode, I share a personal experience where my son pointed out my addiction to distractions in today's world. I dive into the overwhelming presence of distractions that surround us and explore how they can become addictive and what I have done to help minimize this. I offer practical strategies and tips to regain control over our attention and find a healthier balance. Here's how I confronted my "distraction addiction" and how I rediscovered how to be present in my personal life.
On this episode of Leadership with Heart, we dive into the fascinating story of a company that values deep relationships and creates a nurturing environment for its employees. Meredith Monday Schwartz, discuss balancing the needs of the company and individual employees, the importance of psychological safety, and the power of curiosity in resolving conflicts. Tune in to hear about the CEO's personal journey and the lessons learned from past mistakes. Join us as we explore how this company hires with connection in mind, how conflicts are addressed directly with open communication, and how radical authenticity and active listening are at the core of their leadership approach. We also discuss the CEO's role in balancing the needs of the company and individual employees, the importance of psychological safety, and the power of curiosity in resolving conflicts. Tune in to hear about the CEO's personal journey, their partnership with a trusted COO, and the lessons learned from past mistakes.
On this episode of Leadership with Heart, my guest and I discuss the importance of leading with heart in both personal and professional relationships. My guest, Ayanda, shares a bit about her personal journey of self-exploration and the importance of being authentic as a leader. She dives into dealing with tough decisions, such as firing a friend, and the importance of being empathetic towards employees in challenging times. These tough topics show the importance of creating safe psychological spaces at work to encourage employees to voice their thoughts and foster employee engagement. Tune in for a moving discussion on achieving success through leading with heart.
Welcome back to the Leadership with Heart podcast! Today, we have a treat in store for you. For today's episode, I decided to revisit a captivating webinar I did a couple of months ago with the incredible Stephen M.R. Covey! In this episode, we'll delve into various topics, ranging from leadership to personal growth to workplace culture and so much more. Stephen M.R. Covey is a renowned author and speaker. In this episode, he shares his wealth of wisdom and insights, many of which are passed down from his father, the legendary Dr. Stephen R. Covey. I hope this podcast gives you a fresh perspective on the transformative power active listening has on building trust. Take a listen. We're repurposing a webinar for next week's episode. This one: https://www.youtube.com/watch?v=6dsUl_mbqrg
What does it take to own a franchise? That's the first question I had in mind when I sat down with Antonio McBroom... and then I was shocked when he told me he bought his first franchise before even finishing college. Antonio McBroom began as a franchise developer of Ben & Jerry’s throughout the US. While attending college, he began his journey with Ben & Jerry’s in 2004, “scooping his way up” from minimum wage scooper to shift leader to shop manager. In 2008, he seized the opportunity to purchase a shop, becoming the youngest franchisee in the company’s history. I left this conversation motivated and inspired - I know you will too.
Welcome to another episode of Leadership with Heart! Today's guest, Kristi Turner is a true embodiment of leadership with heart - she not only leads by example, but as you'll hear throughout this episode, she is someone that is truly grateful to be able to lead others and takes pride in doing it the best way she can. Get ready to be inspired as she shares her insights on leadership throughout her leadership journey.
Have you ever thought about what other senior care options there are other than senior housing? Many people get to the age where their parents, in-laws, or other family members need professional help and don’t know where to turn to. My guest today, Connie, has over 20 years of experience in senior care. As an adult caregiver herself, she is passionate about helping other adult caregivers manage the many challenges which come with the aging process. Take a listen.
The tech space has gotten a lot of bad rep in the news lately, with all the layoffs and poor leadership, but I’m excited to share with you this episode with Quentin Mackey, the Head of New Modules at Microsoft. His leadership is a breath of fresh air in a space that needs positive and caring leadership more than ever. I know you’ll enjoy this episode… take a listen.
In this podcast, Heather speaks directly to her listeners about empowerment. Her son is leaving off to college soon, and as she often says, kids are oftentimes the biggest teachers. Listen to this podcast if you want to learn how to empower others to do their best work but keep your level of support. She shares tips on how to give them freedom but still be supportive. Take a listen.
Do you ever wonder what it takes to be a CEO? Jennifer Waller is now the CEO and President at Colorado Bankers Association, but it took her a lot of learning to get to where she is today. One of her biggest lessons was that you don’t have to change who you are to reach your goals. Women often feel pressured to toughen up and shed their "soft" side to succeed in the corporate world. But in fact, as you’ll hear, compassion and kindness can be powerful tools for success.
In this episode, Heather speaks directly to her listeners about the process of publication for her new book, The Art of Active Listening. She shares a recap of her week and the impact that this book and this message have had so far - it has been exciting and very rewarding to see the positive impact it's having so far. She leaves you with a question for you to think about this week. Take a listen.
Francesca Luthi is the Executive Vice President & Chief Administrative Officer at Assurant - a leading global business services company. In this episode, she shares some of her early career struggles as a woman and how she managed to navigate being promoted to a role where some didn't think she belonged. Her leadership lessons are many. Take a listen.
Do you ever wish you could reinvent yourself and change your life? Do you ever wonder what it takes to embrace change and reinvent yourself for a successful and fulfilling life? Ron Fong is the President and CEO of the California Grocers Association, and it took him 10 years to finally answer that question. In this episode, he shares some of his wisdom along the way. Take a listen.
Stephanie Englund is the Director of Talent Acquisition for Emerging Talent at Best Buy. In this episode, Stephanie shares her insights on adjusting recruitment strategies in the new hybrid work environment, innovative ways to market to potential hires, and most importantly, how to make recruiting about the employees and not just about the company. Plus, she shared some of her most important lessons, including learning how to truly empower leaders to lead. So, if you're looking to attract top talent and build a strong team, then stay tuned and listen to Stephanie's valuable advice.
Wendy H Steele is the Founder & Chief Executive at Impact100 Global, a non-profit organization that unites and empowers women to give together and create transformational impact, both locally and globally. With a simple yet powerful model, Impact100 Global brings 100 women together who donate $1,000 each, resulting in a collective donation of $100,000 to a local charity that all members have a say in. This model has proven to be incredibly effective in addressing some of the most pressing problems facing humanity, and they don't seem to be slowing down anytime soon.
Discover how Adam Geisler, Co-Founder, CEO, Board Member and Investor of Youth Athletes United, empowers children's physical and mental health through his company. In this podcast, Geisler shares why he started Youth Athletes United and its positive impact on kids. He also emphasizes the significance of taking a stand on social justice issues, such as Black Lives Matter, to ensure employees and customers feel acknowledged and heard. Join me on this episode to learn about Geisler's leadership style in youth athletics and his unwavering commitment to making a difference in the lives of young athletes while advocating for social justice.
Heidi L. Barham, M.Div, CT, CDP® is the Manager of Diversity, Equity, and Inclusion for Hospice of the Western where she previously served as a Spiritual Care Coordinator for 13 years. In addition to her position with Hospice of the Western Reserve, she is the pastor of Ledgewood Christian Church (Disciples of Christ) in Novelty, Ohio and adjunct faculty with Indiana Wesleyan University. Prior to joining Hospice of the Western Reserve, Ms. Barham spent 20 years in the financial services industry, working for KeyBank and Fifth Third Bank respectively.
Tim Sanders has been employed at Ventas Inc. since 2015 as a Senior Investment Officer. Tim is responsible for originating senior housing investments throughout the United States and Canada. He also works on ground-up development of office and lab space in conjunction with Ventas’ development partner, Wexford Science and Technology. He has more than 20 years of senior housing finance experience and has held various positions with GE Capital Healthcare Financial Services. Additionally, Tim started and led the senior housing group at Marathon Asset Management, originating over $1B in financings during his tenure.
As the Vice President of Customer Service Excellence (SVE) for the Tax & Accounting North America division at Wolters Kluwer, Laurent leads system, process and talent optimization strategy through multi-disciplinary teams that accelerate business performance, customer experience and financial results. He also drives customer experience and software support strategy for technology, knowledge management and technical support delivery for SVE TAA North American business units.
Lorenzo Flores is a twenty-year veteran in retail leadership. He has rejuvenated, inspired, and rebuilt over a dozen teams throughout his career. With a passion for music, MMA, and podcasting, he understands the importance of connecting personal vision to the workplace. He focuses a lot on helping others become confident and advocate for themselves and what they do, ultimately helping them stand out. Take a listen.
Sonya Crockett is a Crew Relations Regional Leader at Raising Cane's, a quality chicken finger franchise with over 530 locations. In this episode, she returns for her second appearance on the Leadership with Heart podcast to discuss her new position and what it means to Lead by Heart and how Raising Canes ONE LOVE® tagline shows up in every aspect of the business.
Rian Thiele, Co-Founder of Pet Evolution, has had a passion for dogs since childhood. Having watched his dogs suffer through itchy paws, chronic ear infections, and undiagnosed food allergies, he knew there had to be another way. He and his longtime friend, Mike Osborn worked for years to make their dream a reality. They built a store that helps pets live the good life through healthy food, expert services and helpful education. With four stores open and many more on the horizon, Rian is excited to see Pet Evolution span the country.
Trent Selbrede returns to the Leadership with Heart Podcast to talk about leadership and what that means in the hospitality world. Trent is the General Manager of Marriott International, and he discusses what the hospitality world went through during the pandemic, what they've learned, what they are doing the same, and what they are doing differently. 2022 was his hotel's best year, and in this podcast, he shares some of the knowledge he's acquired from his episode from a couple of years ago to now. Much of that is becoming more of a leader with 'Heart.' Take a listen.
In this episode, Heather speaks with Cynthia Grant, Chief Clinical Officer at AllHealth Network, about her surprising and traumatic background, the lens that he sees the world and thus engages with her people and a time when she was not the best leader she could be. Cynthia shares tremendous leadership tips, but just listening to her is inspirational.
In this episode, I discuss my resolutions for the new year and how to make them a reality. My resolutions for 2023 include speaking at bigger speaking events, changing people's mindsets on leadership, and becoming a New York Times best-selling author with my new book The Art of Active Listening. I dive into the strategies and tactics I am using to achieve these goals. This is an episode you won't want to miss for inspiration, motivation, and actionable advice for a successful 2023!
In this podcast, I challenge you to be more present as a leader. In just under three minutes, you can learn how to tune out distractions and focus on your surroundings and the needs of your team. Being present as a leader not only improves communication and decision-making, but it also sets a positive example for your team to follow. Being present lets those around you feel seen, heard, and valued. Will you take on this challenge?
Suzette is the founder and CEO of Patriot Angels. Patriot Angels is a third-party resource that assists Veterans and their widows in obtaining the VA Benefit Aid & Attendance. This benefit is designed to help supplement their long-term care costs allowing them to afford the care they need and deserve in all areas of continuous care (In-Home Care, Independent Living, Assisted Living, Memory Care and Skilled Nursing Care).
Suzette has always been an advocate for the vulnerable and for those who cannot advocate for themselves. We streamline the application process to ensure our nation's heroes get the care they deserve as soon as possible. Take a listen.
Amy Frampton is the Head of Marketing at BambooHR, after spending more than 15 years in technology and marketing leadership roles in the greater Seattle area. Previously, she was the VP of Product Marketing at Smartsheet, a leading work management software company. Before that, she served in marketing and leadership positions at Vulcan (the holding company founded by Microsoft Co-founder Paul Allen), Hewlett Packard Enterprise and Microsoft.
Noël Taxin, MS., graduated from the University of Utah and received both BS and MS degrees. She is the Division Director for Family Health within the Department of Health and Human Services. Noël holds over thirty years of experience in infant and adolescent treatment, adults in agency, hospital, residential settings, investigations, regulation of licensed professions, and CSHCN Program expansion and services. Noël has professional experience in program development, state and federal regulation compliance, budgetary forecasting, and investigations of licensing violations. Noël serves on many boards and values that many knowledgeable and experienced individuals come together and commit to supporting individuals with overall health, well-being, and special healthcare needs.
Farzad Rashidi is the lead innovator at Respona, the link-building outreach platform that helps businesses increase their organic traffic from Google. He previously ran the marketing efforts at Visme, where he helped the company gain over 16 million active users and pass 3M monthly organic traffic.
Jody Levison-Johnson is a licensed clinical social worker with nearly 30 years of experience in human services. She currently serves as the President and CEO of Social Current, an organization focused on advancing the work of the social sector through collaboration, innovation, policy, and practice excellence. Social Current brings together human/social service organizations and partners to leverage their collective experience and research to drive continuous evolution and improvement in the field.
Sarah Coleman was born and raised in Portland, Oregon, and has raised both of her boys there. Her first job outside the home started on July 7, 2014, when Alaska Airlines gave her a chance as a Customer Service Agent out of PDX. Sarah was determined to provide a better life for her boys and worked her way up from CSA to Station Trainer and finally a Supervisor of Station Operations in only 5 years. She believes in doing everything she can to help someone leave her better than when they got to her. Sarah is currently the Chief of Staff at NAEGELI Deposition & Trial, where she supports the CEO directly. She is known in the office for always having the best day ever.
Eric Elkins is a strategist, author, professional speaker, and CEO of WideFoc.us Social Media, a Denver-based agency he founded in 2007. His team drives tangible results for B2B tech/SaaS companies, B2B consumer brands, the home services industry, nonprofits, and global corporations. For more than 15 years, Eric has helped companies grow their visibility and increase revenue. He writes the occasional novel, hosts Denver food faves at denverlicious.com, and loves to share his eating and travel adventures on Instagram as @ericelkins.
Sarah Wilson is an entrepreneur, mother of three and Co-Founder of Chip Cookies. A graduate from The George Washington University – School of Business, Sarah founded Chip Cookies in 2016 with the loving support of her husband, Sean.
Heather chats directly with her listeners and reflects back to 5 years ago when she was at a crossroads while struggling to work her 9 to 5 and pursue her dream of working as an entrepreneur at the same time. Her dream was always to build her own business - which she has! Employee Fanatix (at the time, it was named Customer Fanatix) was born 5 years ago, and she hasn't looked back since. Here are some of her reflections...
Danielle Shoots is the Managing Partner and Managing Director of the New Community Transformation fund – Denver, a venture capital fund for BIPOC founders and the President and CEO of Wealth Equity Enterprises, a holdings company that owns several businesses that support the mission of building BIPOC wealth and leadership. At the age of 26, Danielle embarked on her executive leadership path ascending to the position of Chief Financial Officer (CFO) for the Colorado Department of Public Health and Environment. After the state, Danielle served as the Vice President of Finance and Business Operations for the West Division of Comcast, managing a billion-dollar capital portfolio, strategic FP&A, Mergers and Acquisitions and a team of sixty employees located in seven states. Take a listen.
Dr. David Bradley Co-Owner, Lake Oconee Dentistry Dr. David Bradley has over two decades of experience in the practice of general dentistry. He is an alumnus of the Dawson Academy and has been trained by the Seattle Institute of Advanced Dental Education.
Dr. David has also completed various programs through the Las Vegas Institute for Advanced Dental Studies. Since going into private practice with his wife, Dr. Patti Bradley, in 1998, Dr. David has completed over 1,300 hours of post-graduate education. Dr. David enjoys multiple leadership roles with many local and national civic and Christian organizations. He enjoys traveling, as well as donating his time and talents to others.
Lucinda (“Cindy”) Baier is the President, Chief Executive Officer and a member of the Board of Directors of Brookdale Senior Living, the nation's premier operator of senior living communities. The company's 40,000+ employees are taking care of America's seniors and, in 2020, Fortune magazine ranked Brookdale as one of the top 200 largest publicly listed employers in the country.
Ms. Baier became Brookdale's President, Chief Executive Officer and a member of the Board of Directors on February 28, 2018. From the beginning, she initiated the company's operational turnaround strategy and developed the “Winning Locally” action plan.
As CEO, she led the company through the largest public health crisis in 100 years by prioritizing the health and wellbeing of its residents, patients and associates. She focused the company’s efforts on increasing diversity, including the Board and executive leadership team approaching gender parity in 2020. Take a listen.
Shahpour Nejad immigrated from Iran to the USA at 16 years old where he attended high school and college. During his college years, he began working at a local pizza restaurant, where he gained a passion for the pizza business. Although Nejad earned a bachelor’s degree in mechanical engineering, he decided to pursue his love for pizza and opened Pizza Guys with his partner, Reza Kalantari. The company has grown from a single-store operation opened in 1986 to over 80 locations in three states
Alex Tolbert is the founder and CEO of BerniePortal, the all-in-one HRIS for small and mid-sized businesses. Alex received his B.S. and B.A. in Finance and International Studies from the Wharton School at the University of Pennsylvania, where he was a member of the Huntsman Program in International Studies and Business, and obtained his J.D. and M.B.A. from Vanderbilt University Law School and the Vanderbilt University Owen School of Management.
Jaya Aiyar is the Founder & CEO of Creatif; an innovative, technology-centric art studio brand for kids and adults. She envisioned this novel idea and has worked on it from concept to reality. With this talented mastermind and hard-working woman as its leader, Creatif has established a unique identity in the family entertainment segment. By integrating art with technology, Creatif offers an exceptional, family-friendly, immersive art experience that is revolutionizing the art studio space. Jaya’s engineering and project management background helped her redefine the concept of art studios, making them more relevant and current. With the Creatif franchising program, her goal now is to expand this artistic enterprise across the country and help other entrepreneurs open a Creatif Art Studio in their community.
Stephanie oversees all Human Resource activities and responsibilities worldwide, allowing the firm to further embrace evolving trends in career development, diversity and inclusion, analytics, and other areas changing the traditional landscape of HR. She is a member of the Hines Senior ESG Leadership Council, leading the firm’s social responsibility effort globally.
While waiting for her United Airlines flight, Heather witnessed Captain Mark Hardcastle be a Leader with Heart for his team members and passengers. She got out her phone and recorded a small part of Captain Hardcastle speaking to the passengers waiting to board his flight, with the purpose of showing others this act of Leadership with Heart. With the curiosity to know more about his leadership, she invited him to be a guest on the show and these rich 40 minutes are the result. Mark graduated from the USAF Academy in 1982. After nine years as a pilot on active duty including multiple combat missions during the Persian Gulf War, he left the military to join United Airlines. In addition to flying B-737s around the country, Hardcastle spends time in the Rocky Mountains and serves on the artistic staff of the Colorado Children’s Chorale. He lives in Centennial, Colorado, with his wife and four children.
Jason serves as the President for SCA, an ASC business. Prior to that he served as the Chief Operating Office for SCA, accountable for operations, sales, and clinical, with a focus on driving growth through talent development and strategic partnerships. Previously he was a Group President leading the Southeast, Ohio, Michigan, Indiana, and California. Jason originally joined SCA's Finance Department in 2008, supporting SCA's facilities in Southern California, before moving into Operations.
In this episode, Heather chats with Brandon Powell, a business executive, technology entrepreneur, and community philanthropist who helps transform organizations to be successful in today’s digital world.
He is the founder and CEO of HatchWorks Technologies, a technology services firm that provides integrated US and nearshore (LATAM) Agile teams in your time zone to build transformative software and data solutions. Before founding HatchWorks, Brandon amassed over 20 years of executive leadership and digital product development experience, most notably as Head of Product at AT&T, where his teams launched more than 100 produ
In this episode, Heather chats with JD Busch, CEO "Chief Energy Officer" at Pulse Performance, a 30-minute tech-driven fitness solution. JD was involved in an accident in 2020. As a hard-working entrepreneur, JD already knew there are no shortcuts in life, especially his recovery.
After reading and researching different methods of rehabilitation and training, JD came across Electrical Muscle Stimulation (EMS). Widely known across Europe, this unique tech-driven fitness solution seemed to be exactly what JD was looking for.
After multiple sessions, JD made major strides in his recovery and a drastic reduction in chronic pain. His muscles were reactivated and strong; his traumatic accident was now in the rearview mirror. In 2021, JD started Pulse Performance. Take a listen.
In this episode, Heather speaks directly to her listeners about meeting people where they’re at. Of course, this can mean different things depending on different people, but it’s essential to understand what matters to each person so that communication is most effective. In order to do this, you have to start with self-leadership and focus on listening. That means truly listening to others so that you can understand them better. Everyone benefits from listening! By listening, you will understand what others need from you.
Heather chats with Revanti 'Rani' Puranik, the Global CFO & EVP of Worldwide Oilfield Machine and Chairwoman, Puranik Foundation. Revanti “Rani” Puranik is also the co-owner, EVP, and Global CFO of Houston-based Worldwide Oilfield Machine (WOM). Over 15 years ago, she joined WOM, an oil and gas equipment manufacturing firm, and has since implemented the framework for communication standardization operations and business development. As a result of these frameworks, the company grew to more than $350 million in annual revenue. Rani has been named one of the “Top 25 Most Influential Women in Energy 2022” by Oil and Gas Investor and Hart Energy. She is passionate about mentoring the next generation of leaders. Take a listen!
In this episode, Heather sits down with Michael Yinger. Michael is the co-founder and COO at Resume Sieve, an HR tech startup. Michael is a forward-thinking executive with 20+ years of experience building teams, managing global organizations, and providing strategic guidance to the C-Suite and Board of Directors. Take a listen.
Jonathan Barnett is the founder and President of Oxi Fresh Carpet Cleaning, one of the nation’s fastest-growing carpet cleaning franchises. Founded in 2006, Oxi Fresh has nearly 500 locations across the United States and Canada and is adding many new franchises every year.
Under his leadership, Oxi Fresh has received numerous awards and accolades from Entrepreneur Magazine, Inc. Magazine, Forbes Magazine, Franchise Times, Franchise Update Magazine, and other industry watchers. Much of this success is because of their style of leadership. Take a listen.
Susan Benevides is the CEO of Plus Relocation Services, where she has worked for over 30 years. She's worked at just about every department within the company and has been running it since 2005. She was also the 2011-2012 chairman of the Worldwide Employee Relocation Council, which provided her with a wealth of knowledge to bring to their clients in order to best serve their global mobility programs and goals. She's definitely a Leader with Heart. Take a listen.
In this episode, Heather chats with Alinka Rutkowska, the CEO of Leaders Press, a USA Today and Wall Street Journal best-selling press, where she creates books for entrepreneurs from scratch and launches them into bestsellers with a 100% success rate. She runs a hybrid publishing house with traditional distribution (via Simon & Schuster) through which more than 500 entrepreneurs have been able to share their stories with the world. Take a listen!
In this episode, Heather chats directly with her listeners about what's going on in the US and shares a powerful message about listening that could benefit everyone right now. Plus, she shares updates on her upcoming book, The Art of Active Listening, which will be published very soon!
In this episode, Heather sits down with Hansel Lynn, the Founder, and CEO of theCoderSchool, a coding school for kids that focuses on a mentor relationship with experienced coders, Code Coaches, who can guide their students through their technical journey. He’s fluent in Cantonese (can fake it with Mandarin), is a published co-author (with Wayne) of two children’s coding books, and is an avid endurance athlete, having run the Western States 100 Mile race, and is currently an active Ironman triathlete. He's even in the dessert business, having recently created and opened Cudos Frozen Custard and Mini Donuts with his wife.
In this episode, Heather chats with Steve Hansen, CEO at Presbyterian Medical Services, a Health Center Program that believes that the best way to improve community health and wellbeing is for everyone to work together. That’s why they work collaboratively with community groups, school districts, local providers, hospitals, and governments at every level. Together, they develop programs and services that meet the needs of the people living within these communities. Take a listen.
In this episode, Heather sits down with Steve Baines, Vice President of Apps Associates—an enterprise application services leader with a customer-first focus. With 20 years of experience leading strategic and operational technology endeavors, he most recently served as President and Chief Growth Officer of Forcivity before it was acquired by Apps Associates in March 2022. His leadership style is definitely unique - take a listen.
In this episode, Heather chats with Chief Master Sergeant Christopher J. Almeria. He is currently assigned as the Senior Enlisted Leader, 20th Maintenance Group, 20th Fighter Wing, Shaw AFB, SC. In this role, he is charged with leading, developing, and managing the nearly 2,000 personnel who make up the Air Force’s lead Viper maintenance complex in Air Combat Command and the lead/pacing F-16 maintenance organization in the entire United States Air Force. Take a listen!
In this episode, Heather sits down with Brent Kondritz, the Executive Director at the University of Dayton Center for Leadership, a unique and powerful resource created by the region's most successful organizations. Together, they partner with top thought leaders to provide innovative, world-class education to senior executives, emerging leaders, front-line supervisors, and professionals. Take a listen.
In this episode, Heather sits down with Adrian Taylor, the Director of Diversity for Premier Health in Dayton, Ohio. Adrian Taylor leads programming that supports Premier's commitment to diversity and inclusion with an emphasis on workforce diversity, supplier diversity, patient diversity, and community engagement. His commitment to diversity has even earned him several prestigious awards. Take a listen.
In this episode, Heather chats with Robert Hicks, the Group HR Director at Reward Gateway. Reward Gateway is an employee engagement platform committed to putting the “Human” in HR. In his time with Reward Gateway, he has made HR the heart of the company by ensuring the team is central to the strategic direction of the business. Robert was even named the 2019 HRD of the Year in the HR Distinction Awards - take a listen to hear his story.
In this episode, Heather sits down with Erin Pash, Founder, and CEO of Ellie Mental Health. Erin holds a master's degree and Minnesota state license in Marriage and Family Therapy. She is also recognized by the Minnesota and American Association of Marriage and Family Therapy as a clinical supervisor and clinical fellow. Over the last 15 years, Erin's work experience in local government and non-profits has led her to co-found an agency, Ellie Mental Health, to bring more creativity and fill gaps in the delivery of mental health services. They are now expanding Ellie Mental Health into a nationwide franchise.
In this episode, Heather sits down with Elijah German, Head of Sales at Uniform Teeth. Elijah is a seasoned sales and business development leader that is passionate about building meaningful customer and employee relationships. His ability to identify and implement data-driven strategies leads to greater customer satisfaction and increased revenue.
Elijah has worked for companies such as Apple, Microsoft, and Tesla. He resides in the San Francisco Bay Area along with his wife, Aileen, and 3 children. Elijah is also an advocate for children on the Autism Spectrum, supporting localized events when possible.
In this episode, Heather chats with Ena Patel, the Director of Games Planning & Delivery for LA28, the joint venture tasked with executing the 2028 Olympic Games in Los Angeles. She has a passion for connecting people & the community, as well as paving the way for women and minorities in the sports industry. Take a listen.
Joe Fortna is the Executive Vice President at FirstBank. Joe has a bachelor’s degree in Business Administration from Colorado State University and a Master’s of Divinity from Denver Seminary. He also served as an adjunct professor for several years. In addition, he worked as an Associate Pastor in Denver for five years before beginning his career with FirstBank in 2005 and is currently an Executive Vice President. Take a listen.
In this episode, Heather sits down with Stephen M. R. Covey, New York Times & #1 Wall Street Journal Bestselling Author, Keynote Speaker, and Speed of Trust Global Practice Leader. His latest book, Trust and Inspire, focuses on How Truly Great Leaders Unleash Greatness in Others. Heather actually endorsed this book because she saw such a close connection between it and Caring Leadership, and it resonated with her, so it will with you, too. Take a listen.
In this episode, Heather chats with Mark Hemmeter, the founder and CEO of Office Evolution. Prior to founding Office Evolution, he was a developer and operator of hospitality properties including resort hotels, casinos, retail stores, and restaurants in Colorado, Hawaii, Louisiana, California, Mexico, and the Caribbean. His passions in business include real estate development, technology, and supporting entrepreneurs. He is an active member of YPO/WPO and has been a member of ULI, Vistage, NAIOP, and the CU Real Estate Council. He loves to explore and so far, has visited 44 countries and climbed twenty-five 14,000+ foot peaks in Colorado. Originally from Honolulu, Mark graduated from the University of Colorado College of Business. He has been married for 32 years to his wife, Lisa, and has three daughters.
Phil Burgess is Chief People Officer at C Space, a customer agency on a mission to make business more human by building customers into the way brands work. His focus is ensuring that C Space lives this mission internally, creating a great employee experience and enabling C Spacers to deliver great work to their clients. At the start of the pandemic, he and his family started a campaign called #just1bag2020 aiming to inspire people to collect 2020 bags of litter that year. It went viral with 4,000+ people collecting 50,000+ bags of trash around the world. He and his wife have now set it up as an official not-for-profit on a mission to make a positive difference in the world, just one action at a time.
In this episode, Heather sits down with Jeff Reynolds, an entrepreneur, and advisor with over 20 years of experience in marketing. He focuses on teaching established companies how to think and act more like startups, and teaches startup founders how to grow into established companies. His focus is to guide companies to create meaningful, systematic marketing departments that meet goals through an aligned strategy.
In this episode, Heather chats with Scott Ritzheimer, the CEO of Scale Architects. This business helps other businesses identify the right growth strategies and find the proper guides to get them on the fast track to 'Predictable Success' and stay there as long as possible. Scott was an entrepreneur before he even knew it - take a listen.
In this episode, Heather chats with Dan Gray, a Toronto-based Product/Growth Marketer with a passion for building and scaling consumer products by leveraging technology. He currently leads the Growth team at Kotn and enjoys the opportunity to help consumers discover and engage with brands.
With over 10 years of experience scaling both B2C and B2B brands, he has been able to be successful by building great teams, challenging assumptions, and continuously learning along the way. He has a passion for technology, marketing, and commerce and always welcomes the opportunity to discuss and debate many of the exciting changes these industries are experiencing.
In this episode, Heather interviews Faydra Nabers-Allen, MHA and Dr. Tiffany A. Love. Faydra Nabers-Allen, MHA is the Physician Practice Administrator at Opelousas General Health System in Opelousas, Louisiana. And Dr. Tiffany A. Love is an award-winning board-certified C-suite executive, Fellow and former Regent of the American College of Healthcare Executives (ACHE) with over 30 years of healthcare experience. They embody #CaringLeadership in every aspect of their lives - especially at work. Take a listen.
Mark Setterington is the founder of Island Fin Poke Company and currently serves as its CEO and President. Setterington has over 35 years in the restaurant industry and started his restaurant career at the early age of sixteen as a dishwasher. Later in his career, he spent some time in Hawaii, fell in love with the Hawaiian culture and food, and decided to bring it to the mainland. Setterington founded Island Fin Poke in 2016 with his first restaurant in Winter Springs, Florida. The overwhelming acceptance of the Island Fin culture and food made him want to share it with the world.
In this episode, Heather chats with Andrew Pudalov, Founder and CEO of Rush Bowls, Rush Bowls Franchising, Wholesale. Andrew spent 15 years working his way through the competitive ranks of New York City’s financial sector. In 2004, he left his position as Head of a Global Fixed Income Derivative Desk at National Australia Bank to pursue a career path aligned with his values. Andrew launched Rush Bowls in 2004 with a vision to create a place where people could eat healthy food and enjoy the unadulterated and organic elements of the earth. They now have 32 locations open and another 100 under development. Rush Bowls was also featured on QSR’s 40/40 List of top emerging franchise brands in 2021. Take a listen.
In this episode, Heather sits down with Dr. Yetta Toliver, Global Head of Diversity, Inclusion, and Belonging at Xerox. Dr. Toliver is a native of Baton Rouge, LA. Initially, she first obtained a Bachelor of Science degree in business management from Southern University in Baton Rouge, LA, then her master’s degree in Business Administration from Dallas Baptist University in Dallas, TX, and finally, a doctorate in Business Administration (DBA) from Walden University in Minneapolis, MN. She is also a certified Lean Six Sigma Black Belt (LSSBB). Dr. Toliver joined Xerox Corporation in 1987 and has held multiple management and Director positions. She is now the Global Head of Diversity, Inclusion, and Belonging (DIB). In her role, she leads the DIB strategy and roadmap to help Xerox drive change and build a more diverse community within the company and the communities they serve. Dr. Toliver considers herself a servant leader at heart, which is why she established the Journey of Leadership Institute, a leadership program that empowers individuals to advance in leading themselves, others, and organizations.
In this episode, Heather sits down to talk with Nana Appiah, Director of Development Services for Mesa, Arizona. Before his current position, Nana served as the City's Planning Director.
During his tenure with the City, he has helped the City effectively implement and restructure its planning and development functions for optimum performance and adopt various land-use policies to improve the built environment and economic development. His experience in city planning has taught him a lot about what leadership truly is.
Take a listen.
In this episode, Heather sits down with Jane Grote Abell, the Chairwoman of the Board of Donatos Pizza. Over the last four decades, Jane has held a variety of positions at both Donatos Pizza and Jane’s Dough Foods, including Chief Executive Officer. Her father, Jim Grote, and their family built Donatos into a successful pizza chain, then sold it to McDonald's. After seeing it struggle under McDonald's, Jane convinced her family to buy the family business back. Since then, Jane and her family have dedicated both time and money to the chain restaurant’s home city of Columbus, Ohio. Jane has been named various titles, such as the YWCA Columbus Academy of Women of Achievement, CEO of the Year by Columbus CEO Magazine, and a Top 24 Women in Franchising by Franchise Update Magazine. Take a listen.
In this episode, Heather talks with her listeners about an encounter she recently had with her son about his future. He was telling her how much he wanted to be a soccer player, but Heather points out that he isn’t really putting in the work he should be. Heather reminds him that people who want to reach their goals must put in the work and write out a plan. Hear her four steps for achieving your goals in 2022.
In this episode, Heather talks directly with her listeners about what 2021 brought for her and her business. From turning 50 to sending her first child off to college, to all the accomplishments and challenges she faced in 2021 - she sits down to reflect and share her thoughts. Plus, she shares a bit of what is to come in 2022 for caring leadership. Take a listen.
In this episode, Heather sits down with Misty Guinn, Director of Customer Advocacy at Benefitfocus, a data-driven, cloud-based software solutions for health care and benefits administration. Their mission is to improve lives with benefits that focus on people and culture.
Misty believes that leaders can learn exactly what their people need by asking the right questions. After all, it all starts with listening. During her interview with Heather, Misty talks about her leadership journey, why she describes herself as a "recovering perfectionist," and more. Take a listen.
In this episode, Heather sits down with Whiting Dimock, her long-time friend, and former law school classmate. Whiting started her career in a big law firm, where she spent a few years before transitioning into a corporate setting. During that time, she worked for a commercial real estate company and eventually switched to work on the people side of the law business. After some years, she moved back to Boulder, CO to work as the dean of students, where she is currently. She's now preparing to transition out of her current role to start a law firm with her partner in January.
In this episode, Heather sits down to discuss the recent news of the Better.com CEO laying off hundreds of employees through a 3-minute Zoom call. This has made headline news - and not for good reason. This CEO acted in the complete opposite of what we encourage on this podcast and showed absolutely no care. Let's break it down.
In this episode, Heather sits down with Shawn Lalehzarian, Co-Founder & Chief Executive Officer at The Red Chickz. The Red Chickz is a Nashville Hot Chicken franchise restaurant that Shawn founded in 2018. Before that, Lalehzarian spent over 20 years in the restaurant industry - starting off as a dishwasher and proving himself worthy at every position, ultimately leading him to where he is today. Take a listen.
In this episode, Heather interviews JC Hite, the founder, and CEO of Hite International. Hite International is a holding company focused on marketing & communications worldwide, and Hite Digital is a fast-growing digital marketing agency in the U.S. JC believes that his success is found in 3 core pillars: Truly caring about people, knowing how to balance work, family & faith, and having a commitment worth fighting for. Their sole purpose was to create stability in Latin America. Take a listen.
Heather sits down with Lauren Fitzpatrick Shanks, Creator, and CEO of KeepWOL, an experiential talent development platform that maximizes cultural intelligence in the workplace.
Keep Wondering Out Loud is a verified, measurable, and cost-effective talent development platform that fosters inclusion within remote, hybrid, and in-person teams. They use a digital library of live multiplayer games to enable guided immersive experiences that develop employees and cultivate engagement.
In this episode, Heather sits down with Shafik Mina, President and Co-Owner of the Mad Science® Group and Co-Founder of 2inspireTM and Crayola® Imagine Arts Academy TM. Shafik’s company wants to inspire kids and get them interested in science, all while making it fun. He claims that they are “a business with heart” that wants to inspire children through science, and spark lifelong imagination and curiosity. Take a listen!
In this episode, Heather sits down with Mareo for the second time to discuss his new book and what it's all about. His book, Really Care for Them, is all about changing the way sales is done.
Mareo's full-time job is the Revenue Leader for the software firm Movemedical where he leads the Customer Success, Sales, and Marketing divisions. He's had over 15 years of experience in sales. He's very interested in the intersection of organizational health, individual success/performance, revenue, and how they all interact with each other.
By focusing on those three things and how they connect he feels that he will add the most unique value to the people he interacts with. He believes sharing knowledge is the second half of learning, and he reads over 100 books a year!
In this episode, Heather sits down with Susan J. Schmitt Winchester, the CHO of Applied Materials. On paper, Susan has an impressive corporate success story. With over 30 years of upward trajectory, her succession of increasingly powerful roles reflects her growing influence. Her presence and career trajectory have been remarkable. But, she claims that the people who know her best know that she spent her days and years in deep fear. She now teaches executives and professionals how to succeed by discovering greater self-acceptance, fulfillment, and joy at work and in life.
In this interview, Heather sits down with Jahanzaib Ansari, the Co-founder and CEO of Knockri. Jahanzaib's company, Knockri was founded because of the discrimination he faced in the hiring process because of his ethnic name and his desire for others not to experience any discrimination. He really wanted to make the hiring process as equal as possible for all candidates. His company is an AI-powered behavioral assessment tool that diminishes systemic bias at scale by creating a more diverse and equal workforce. Take a listen.
In this episode, Heather interviews Matthew Raidbard, Ed.D. the College Athletics Administrator at Hartford University, author of "Lead Like A Pro" and owner of Raidbard Sports Leadership Consulting.
Dr. Raidbard completed his Doctorate in Educational Leadership at Chicago State, with his dissertation focusing on determining the best leadership style and behaviors for athletic coaches to practice. His findings were the inspiration for his book, “Lead Like A Pro,” where he helps inform coaches about leadership practices and teaches them how to align their perceived and actual leadership styles and behaviors, allowing them to become more intentional and effective leaders.
In this episode, Heather interviews Nick Lopez, the founder of Lime. LIME Painting is the first and only national high-end painting company. LIME is a franchise brand with a social enterprise in LIME Light Outreach, Inc. that gives franchisees a platform to give back to their local community's youth through LIME Light's Four Pillars of Knowledge: Faith, Family, Patriotism, and Prosperity. Take a listen.
In this episode, Heather interviews Rich Gassen, a Print Production Manager at the University of Wisconsin-Madison. He’s also a friend, supporter, and devoted life-long learner. In 2018, Heather and Rich had the pleasure of having Rich as a guest on episode 32, and in this episode, they reflect on how much they've grown since. Rich considers himself a life-long learner and even went back to college at the age of 40.
In this episode, Heather sits down with Peter Carlson, a Partner at Pet Evolution Franchising. A franchise that focuses heavily on “Helping Pets Live the Good Life!" by providing the best food, care, and supplies for pets. Located in the cities of Arden Hills and Woodbury, MN, they provide all-natural pet food as well as a wide variety of interactive toys that keep pets fit and active. Caring leadership isn't just about humans. Take a listen!
In this episode, Heather interviews Dr. Kimberly Townsend, President and CEO of Loretto Management Corporation in Syracuse, NY. Dr. Townsend is an expert in the fields of healthcare management, board governance, and leadership. She is also the author of leadership books Lifecircle Leadership: How Exceptional People Make Every Day Extraordinary and Lessons in Lifecircle Leadership: A Guide to Pragmatic Altruism. In this podcast, you’ll hear all about what Dr. Townsend and her company are doing to help their current staff and ensure that the generations after them are economically secure. Dr. Townsend gives hope.
Heather interviews Barbara Lovejoy SHRM-CP, PHR, who is the Director of Human Resources at Otelco. Barbara's parents instilled in her a passion for leadership and caring for others at an early age. Today, as Director of Human Resources, she strives to remain true to that behavior. As a leader, Barbara believes everyone has the best of intentions - and that's how she approaches her work. Plus, Barbara asks Heather two juicy questions as part of a new segment called “Ask Heather Anything”.
In this episode, Heather interviews Jana Cinnamon, the COO of an accounting firm. Many people assume that Jana must be an accountant or CPA herself, but her background is actually in Human Resources. Leading is her passion, and she takes pride in equipping her people with the right tools to succeed. Her lens of view as COO is one in which she considers the implications of her decisions on her people. This 35-minute conversation is full of wisdom, advice and is a human-to-human conversation about what being a leader really is.
During this episode, Heather speaks directly with her listeners about the importance of meeting people where they are. Depending on who you ask, this can mean many different things, but essentially you must speak other people's language if you want them to understand and listen. It can be tricky to do this and remain authentic - but it's possible. Take a listen.
In this episode, Heather interviews Dr. Karaneh Jahan, who received her baccalaureate degree in Public Health with a minor in Spanish from Portland State University. She later attended Oregon Health and Science University where she obtained her Doctor of Dental Medicine degree.
Dr. Kararen Janah worked at seven different dental practices in the span of two years in the search for a non-toxic work environment. After two years of working in negative work environments, she finally decided to open up her own practice. Dr. Jahan is also a certified Holistic Health and Lifestyle coach, helping her clients achieve their healthy mind and body goals, and ultimately to lead happier lives.
In this episode, Heather interviews Asif Sadiq MBE, Head of Equity and Inclusion at WarnerMedia International. Before working at WarnerMedia, Asif has worked at numerous industry-leading companies such as Adidas, Reebok, and The Telegraph. He is also an author, LinkedIn Influencer, Board Member, and TEDx Speaker. His home country is Kenya, but he studied at university in London and currently lives there.
He credits his first experience with leadership to his university years when he realized that he and his international classmates were deprived of a voice and decided to take action. Since then, he has continued his path in the DEI space as an employee and a consultant.
As Heather approaches her 50th birthday and looks back on her life, she shares her reflections with her listeners. She reflects on her decisions, especially after COVID, and how they have led her to where she is today. In her own words, she now feels more in line with her journey than ever before. She regards the Caring Leadership Ecosystem (the book, the community, and the academy) as one of her greatest accomplishments because they are creating the impact she has always envisioned. Are you part of the community yet?
In this episode, Heather speaks directly to her listeners about the importance of creating safe spaces. Although its importance is often overlooked, a safe space means that the leaders have taken the time to listen, to connect, and to communicate effectively in order to understand what their people's needs are. Take a listen.
Key Takeaways:
- Safe spaces are necessary for a healthy and productive work environment.
- Safe spaces require listening and fostering a relationship.
- Leaders must understand their people's needs and wants.
- Learning how to create a sense of belonging will help your team grow.
In this episode, Heather interviews Sonya D. Crockett, Senior Human Resources Business Partner and People Conflict Resolution Specialist at Raising Canes. She opens up about how her mother is her driving force, who instilled in her from a young age that the answer to most problems in life is to care. Her mother's mantra in life was "if you do what's right, right will follow you" and that's something Sonya lives by. Take a listen.
In this episode, Heather interviews Mikki Gates who is a Strategic & Inclusive People & Culture Leader for over 6 casino properties and a TEDxManitouSprings Curator. While her two occupations keep her pretty busy, they are a good balance since she gets the best of both worlds. She prides herself on being a servant leader, as well as a results-driven one. Mikki believes it's important to be both - contrary to what many people believe. Take a listen to hear how she’s able to manage being an empathetic leader while also holding her employees accountable for their actions.
In this episode, Heather speaks directly to her listeners about the struggles that come with being a compassionate and caring leader. This applies in and out of the home for Heather - in this episode, she opens up about parenting, how compassion fatigue has affected her in the past, and more. Take a listen.
In this episode, Heather speaks directly with her listeners about the importance of reframing our mindsets around leadership. Being a leader can sometimes be seen as a hassle due to the hard work involved. It's a hard thing to do. But when we reframe the way we think about leadership, it can be both exciting and rewarding. Here are some tips.
In this episode, Heather interviews Stace Williams, a global leadership consultant and Caring Leadership Community Coach. Stace’s passion lies in helping leaders grow by enabling them to see and actualize their potential. Her experience spans five continents, 17 countries, and a wide range of industries, including aerospace, biopharma, defense, energy, finance, healthcare, insurance, technology, and telecommunications.
Heather interviews Cordelia Gaffar - Emotions Opener Coach, Creator of Replenish Me ™, Speaker, Author of Detached Love, Co-Host of the Unlearning Labels Podcast, and a Caring Leadership Community Coach. Cordelia also is the mother of 6 children and left Corporate America after her third child to focus on raising her children. Her story began 18 years ago, and her expertise is just the right blend of corporate, family, and community. She is a firm believer in self-care, and in this episode, you’ll see why.
In this episode, Heather interviews Garry Turner - friend, Caring Leadership Coach, and International Product Manager for IMCD Group. Garry shows up in his most authentic self in this episode. As you can tell from the first 5 minutes of listening, Garry is someone who believes being vulnerable is the key to connection and community. Take a listen to these rich 20 minutes of work, personal, and life advice from two strangers from across the globe who have developed a genuine friendship.
Key Takeaways:
- We are more than just our job titles.
- Community is essential for our well-being.
- School doesn’t teach emotions, we must teach ourselves.
- Practicing being vulnerable will help build the vulnerability muscle.
- Empowerment and delegations are not the same.
- The Caring Leadership Community is a place to rely on for answers.
In this episode, Heather interviews Nick Boulas, Director of Leadership Development at BBL Hospitality. Nick has been in the hospitality industry for over 40 years and is now the Director of Leadership Development with BBL Hospitality for over 22 hotels and 15 restaurants. Nick Boulas is originally from Horseheads, NY, where he grew up in the Greek diner business. He then went on to study Hospitality Management at Niagara University.
Nick has been on a mission for the last 20 years to improve workplace culture by working with individuals and teams to bring about positive change. He believes in caring leadership and works to develop his employees into the best leaders they can be.
Key Takeaways:
- Surround yourself with family and friends that understand your devotion to your team members.
- Always be on the lookout for potential leaders in development.
- Look for the greatness in your current employees.
- Honesty and transparency will always lead to more meaningful results.
- Making others feel great will make you feel great in return.
Gratitude becomes a ripple effect.
In this episode, Heather interviews Brooke Erol, Consultant, Author, Trainer, Chief Purpose Officer. Brooke is originally from Istanbul, Turkey, but has lived in San Diego for the past few years. She is the author of Create a Life You Love: Reflections on Living Life to the Fullest and From Hierarchy to High Performance: Unleashing the Hidden Superpowers of Ordinary People to Realize Extraordinary Results.
Heather chose Brooke Erol to be one of the Caring Leadership coaches because, as you will see from this episode, she is someone who naturally cares for her people. She believes Caring Leadership is what organizations are currently missing.
In this episode, Brooke shares her journey to finding her purpose and what she has learned along the way. Now she focuses on helping others to do the same.
In this episode, Heather interviews Brian Kelly, People, Leadership, Strategy & Team Development Consultant, Mindset Coach, Speaker, Facilitator, Author, Unleashing Your Human Greatness, Strengthening the ❤️ of Business™. Heather has always been impressed by Brian’s natural Caring Leadership traits, which is why he is now a Caring Leadership Community coach! In this episode, Brian opens up about his journey and the difficulties he faced along the way.
Key Takeaways:
- Being vulnerable is part of being human.
- There is no such thing as feminine and masculine energy.
- Vulnerability isn’t difficult; it’s the negative connotation that we place on it that makes it difficult.
- Many people aren’t aware of the inner work that is needed to reach their goals.
- Human-centered leadership is Caring Leadership.
- The Caring Leadership Community is a safe space to get insightful feedback from coaches like Brian.
In this episode, Heather interviews Kizzy Parks, Ph.D., CEO of KPC, GovCon Winners, AmPar, AdultFluent, and Host of the AdultFluent℠ podcast. Her newest company GovCon Winners works to help small businesses win profitable government contracts.
She is charismatic, honest, and compassionate in this episode, where she shared the times in her career when she wasn’t the best leader. She states that at times she was leading from a space of scarcity and less than - which was not productive for her or her company. Now she leads from a place of compassion and has implemented new strategies to ensure that her employees get treated the most fairly.
Kizzy shares that her entrepreneur journey began when she was just a kid when she would resell golf balls she found to fund her love for FUNYUNs and Nutty Bars. She knew from a young age that she would be an entrepreneur. Today, her companies have over $50 million in government contract rewards.
In this episode, Heather interviews Christiano Gherardini, President/Owner at Turnkey Technologies, Inc., a Gold Microsoft Dynamics Partner. Christiano started the company about 27 years ago - and now serves local, regional, and national customers. They sell and implement accounting software and CRM software across the US, that help businesses replace their legacy business systems and automate their financials and operations. His company, Turnkey Technologies, Inc. makes businesses more efficient and profitable.
Key Takeaways:
- The culture within an organization is the most important aspect of the business.
- Transactional decisions are easy - the human ones are the difficult ones.
- As the leader, he must make the hard decisions within the company.
- Knowing your people outside of the office gives you a better understanding of who they are and their struggles.
- Getting to know your teams helps you help them.
In this episode, Heather speaks directly with her listeners about the inspiration behind her book and some updates regarding the Caring Leadership Ecosystem of the book, assessment, and community.
Key Takeaways:
Leaders must make their employees feel seen and heard,
The Caring Leadership ecosystem is a support system for individuals who want to be better,
Leading with Heart creates a ripple effect.
One Manager at a Time:
Although I’ve had my fair share of managers who didn’t show up as Caring Leaders, I have also had a few who did and they have stuck with me. I had a manager, early in my career, who could sense that I felt unheard within the company. He took the time to sit me down and address my concerns even though I had never mentioned it. A simple 5 minute conversation allowed me to feel seen, heard, and motivated to be able to do my job.
Why did I write this book?
In the past I had experienced leaders who made it obvious that they did not care for me or my peers. As an only child I feel closer to my friends, coworkers, and peers than most people because everyone is my brother and sister. I like to lead with care, heart and compassion and I wanted to influence others to do this as well.
Caring Leadership Ecosystem:
I want to take a moment and update you on what’s been happening and where this journey of Caring Leadership has taken me. When I was writing my book, The Art of Caring Leadership, I had this vision of creating a support system for my readers, viewers, and listeners. This vision was greater than myself and my book, but really a way to extend the belief system within the book into an interactive platform with other caring-leaders-in-development.
In this episode, Heather interviews Eddy Badrina, CEO of Eden Green and Co-founder of Buzzshift. This 20-minute podcast is filled with insightful information about his innovative company Eden Green and what it takes to be a leader. Eddy attributes most of his leadership values to his parents, who immigrated from the Philippines with little to their name and made a life for themselves in Houston, TX.
From a young age, Eddy was shown what he refers to as “sacrificial leadership” by his parents who would send over 50% of their income back to the Philipines.
Eddy Badrina has an impressive background which includes working in President Bush Sr.’s administration and being a co-founder of Buzzshift. Now as a CEO, he is the most essential leader of the company and in this podcast, he shares with us the knowledge he has acquired over the last 20 years.
Key Takeaways:
Eden Green technology is on a mission to change the way farming is done and people are being fed.
Good leaders don’t compare themselves to others, they compare themselves to who they were yesterday.
Grace is not common in business, but it should be.
You are more than your company and you are more than your title.
In this episode, Heather interviews Janine Williams, the CEO, and Founder of Impulsify, a software company that equips businesses with simple, affordable technology solutions. She refers to herself as a “reluctant CEO” who believed in a product and decided she wouldn’t take no for an answer.
Janine believes in “The Adversity Advantage” and her story is quite unique. Her obstacles to overcome adversity began as a young girl and she is proud of what she has built today. She credits her outcome to her foster mother, Mary Elizabeth Hudson, who changed the course of her life from a troubled teenaged girl to a CEO. Janine is vulnerable, relatable, and you can just tell she has the biggest heart - most importantly, she is honest and aware of her flaws as a leader. Listen to Janine’s story as she takes us through what led her to where she is today.
In this episode, Heather interviews Taneshia Nash Laird, the president & CEO of Newark Symphony Hall, the vintage 1925 performing arts center in Newark, NJ. The way that Taneshia came to be on Heather’s podcast reveals a uniqueness that accompanies this episode until its end.
The first word Taneshia uses to describe her leadership style is compassionate. This deep found sense of compassion that Taneshia claims to strive for, is revealed through each story and experience which she shares. Taneshia is an incredibly compassionate leader, an imperfect, eager to grow, caring leader in development. Please listen to her story to find some inspiration for your own.
Takeaways:
- Leaders are coaches, investing in people professionally.
- Caring Leaders guide their employees towards their respective destinations and heal the organization.
- Have a willingness to invest in your people.
- Discover and unearth the strengths of your team at the earliest opportunity.
- Leaders have the positive power to change the lives of those they lead.
- Fill the space created through the lay-off process with compassion.
- Recognize that the work is not more important than your team’s self-care and health.
- Take the time to ask, ”is there anything I can do to help you navigate through these times?”
In this episode, Heather speaks with Matt Manners, CEO & Founder of Inspiring Workplaces. Matt shares his well-founded perspective that the traits of a caring leader are those of a caring human being. Matt’s mission, and that of his company, is to make people’s lives better inside and outside of the workplace.
Matt’s whole leadership philosophy is about recognizing others and shining the spotlight on the most deserving of employees throughout organizations worldwide. Leaders with heart know, like Matt, that you need to have a loyal and dependable team, by being a transparent and dependable leader. A Caring Leader will never have to face challenges alone.
Takeaways:
- Leaders with Heart are approachable and lead by example.
- People with purpose and challenge are what change things, not technology.
- Everyone is a leader, because people can always see you.
- You want to be the leader that faces a challenge and turns around and has a team waiting there willing to support them.
- Leaders don’t have to own everything, they can and should share their burdens.
- It’s not healthy to hold everything in and shut down.
- Quote from Rocky Balboa-if you’re struggling at work or home
In this episode, Heather speaks with Mechelle Roberthon, Vice President/Director of Talent Development at Home Bank. Heather and Mechelle both share the opinion that this episode is like being in “Leadership Church”. It is 35 minutes filled with rich wisdom and inspirational stories, which I guarantee will fill you up and leave you motivated for the rest of your day, or even your week.
Lessons learned and discussed in this interview extend beyond the realm of leadership into the reality of being a caring person. Mechelle’s gracefulness, graciousness, mercifulness and willingness to surrender demonstrate the powerful traits that make up caring leaders as well as the hearts of good people.
Takeaways:
- Be transparent, apologize often and solicit feedback all the time.
- Be forgiving.
- Be consistent—in your home life, your work life and your personal life.
- Have self-awareness, but make sure you follow up with action.
- Surrender is hard, feels like weakness, like you’ve lost. But surrender is such a strength, to be able to bite your tongue, to resist an unkind gesture, and move forwards.
- Give your employees grace because you are going to need their grace.
- Awareness is huge-be uber aware and over aware, of who you are, not who people want you to be, or who you hope to be, but be aware of where you are right now including your faults, so you can receive feedback and understand better how to grow.
- Your work as a leader is not more important than the work of your direct reports.
- Just engross yourself in leadership development, like this podcast. Also, articles, books, you’ll get hooked on a philosophy then work to make it your own.
In this episode, Heather speaks with Jane Fischberg, previously the CEO of Rubicon Programs. Jane explains how she learned many important leadership lessons. Each trait in her leadership style echoes the humility that she serves with as a leader. She provides beautiful personal examples of setting up her team for success. Her wisdom is apparent as seen in the advice she offers others on their caring leadership journeys.
Takeaways:
- Be a servant leader and lead from behind.
- Leadership is more important than money.
- Leave behind your legacy.
- Find a drive to make space for other minds within your organization-avoid formal education limitations on career progression.
- Leading is like directing an orchestra—help all the brilliance and talent shine together under your guidance.
- Stretch opportunities and development opportunities can be just as desirable as financial opportunities.
- It doesn’t have to be lonely at the top—be vulnerable enough to ask for help.
- Realize there is brilliance all around you→ break through that isolation if it exists in your organization.
In this episode, Heather interviews Nick Mehta, CEO of Gainsight, The Customer Success Company. Nick shares about his values and the values of his company. Values such as putting people first, beginner’s mind, childlike joy, and more. These qualities shine in Nick’s character throughout the episode, as his passion for leadership and doing good becomes more and more apparent.
Takeaways:
- No matter what stage of life you are in, you are always a beginner.
- First rule of business is putting humans first.
- Bring the kid in you to work each day.
- If you have values, then you will have times you didn’t live up to them.
- A leader’s emotions are amplified, we must be self-aware.
- In your corner of the world, think “I can be pretty good”
- Get to know yourself (coaching, therapy, personality tests, peer groups, etc)
- Find joy in the work and in yourself, other things will come and go you have to love yourself and what you do.
- A great way to expand influence is by volunteering to help people, help as many people as you can.
In this episode, Heather interviews Lindy Eichenbaum Lent, President and CEO of Rose Community Foundation. Heather realized she had to have Lindy on her Leadership with Heart Podcast after reading an article about Lindy in a magazine. That’s how strong her caring leadership abilities are.
Lindy shares compelling stories and insights into the world of caring leadership. She describes what her drive to lead was born out of and shares a story where she learned a hard leadership lesson.
Takeaways:
- Leadership isn’t measured by organization or budgetary size.
- Leadership is about leveraging partnerships internally and externally to minimize impact.
- Just do better everyday.
- Focus internally on your culture before diving into strategic planning.
- Teams attract best and brightest talent.
- Leadership is the opposite of leave no trace.
- Create the space and time to listen.
- We’re on this earth for such a short time, why not do as much as we can?
In this episode, Heather speaks with Donald Comer, Staff VP of Fedex Corporation, and an incredible leader of color who was recommended by Stephen M.R. Covey. Donald’s leadership wisdom conveys that he is a humble leader who leads with reverent power. Their conversation conveys that anyone in any place in an organization has the opportunity to lead. Donald and Heather discuss strategies for maintaining culture in a remote environment, which are very useful in today’s climate.
Takeaways:
- Lead with reverent power.
- Make sure your personal brand and company brand mesh.
- Foster an environment that allows mistakes and by consequence innovation.
- Bring culture of office to the remote environment.
- Handwritten notes are a forgotten skill and a powerful tool.
- Share a different perspective than what you’re accustomed to.
- Assume positive intent and use curiosity to meet the other person where they are.
In this episode, Heather speaks with LaToya Lyn, Vice President of Talent Strategy at Oscar Health. Heather and LaToya begin with a discussion of Black History month and what it means to both of them. Their conversation ranges from activism, to identities, to listening and learning. One of the richest episodes to date.
Takeaways:
- Black History month is in February because of 2 prominent birthdays in February—Abraham Lincoln and Frederick Douglass.
- Drive D&I conversations all year round.
- Safe spaces aren’t just for the trendy voices.
- Repeated exposure to stimulus creates learning.
- Listen for the other person’s lens; listen outside of your shoes.
- Everybody has so many identities.
- Search for people’s “why”.
- Know the goodness that everyone has been a part of on both sides.
In this episode, Heather interviews Dave Sims, CEO of Floify, the industry’s leading mortgage automation platform. Dave is an example of a humble leader, one who recognizes that his leadership journey has no end. We discuss his development within his company and the crucial leadership lessons he learned along the way that he incorporates into his everyday.
Takeaways:
- Leaders take ownership for the whole company.
- If there are problems on the front lines, take ownership and seek a resolution.
- Your leadership journey has no end.
- Create a sense of belonging within your organization.
- Leaders learn to become less involved, so others can learn and excel.
In this episode, Heather interviews Dr. Nikki Johnson, the first ever Chief of Mental Health Services for the Denver Sheriff’s Department. Nikki shares countless caring leadership traits and best practices, and how she came to pick them up along her own leadership journey.
Takeaways:
- Strive to be empathetic, genuine and non-judgmental.
- Stay true to yourself, even in a unique and seemingly opposite environment.
- Know when to take a step back to better care for yourself.
- Be your own best cheerleader.
- Take the time for proper self-care.
- Place boundaries around the things you value, and make sure you honor them as well as others.
In this episode, Heather speaks with Stephen M.R. Covey, cofounder of CoveyLink and the FranklinCovey Speed of Trust Practice and New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust. Stephen shares how trust is that foundation of his leadership journey. He also shares the origins of his drive to lead and some sage tips from his father, Stephen Covey, author of The 7 Habits of Highly Effective People. Heather, like Stephen, believes that you trust lies at the foundation of caring leadership.
Takeaways:
- Seek to bless not to impress.
- Life is about contribution, not accumulation.
- Have an awareness that trust matters enormously.
- Trust is learnable and doable.
- Build trust from the inside out.
- Do you trust yourself? Is it smart to trust you?
- Declare your intent, declare yourself.
- Leaders must go first.
In this episode, Heather speaks directly with listeners about some changes happening with the podcast, her thoughts on the US Capitol violence, the status of her book and some key thoughts on relationships: Key takeaways: 1. We get to choose how we handle what is in front of us 2. Focus on relationships and all else will follow 3. Choose to be the bridge and not the divider
In this episode, Heather speaks with Phil Weiser, Attorney General in Colorado. Heather met Phil during her law school days at CU Boulder, but invited him to be on her podcast after hearing a speech he gave about empathy. Caring leadership is about emotional intelligence, and with empathy at the core of that, Heather knew she had to have Phil as a podcast guest.
Phil shares his leadership journey, sage advice, enjoyable anecdotes, and even the DEI&B initiatives underway at the Colorado Department of Law.
Takeaways:
- To be alive is to grow.
- Focus on leading with empathy and not judgement.
- Leadership is about urgency, care and vision.
- Some people need to be asked and encouraged to apply for promotions.
- Your strengths are also your weaknesses, be alert.
- True care means willing the good for another. Even if that makes more work for you.
- Give yourself grace.
In this episode, Heather interviews the two women from her DEI certification class which she referenced in her blog recently. These two women shared an interaction, which Heather witnessed and was truly inspired by. Antrece Baggett, History, Associate Chair
HCC Foundation Board Faculty Representative, and Golbou Ghassemieh, Project Manager/Recruitment Manager at Koff & Associates, both demonstrate humility, compassion and accountability in their interaction.
Watch this week’s episode to experience the beauty of friendship and the true nature of caring leaders.
Takeaways:
- It’s important for caring leaders to be able to have accountability and take criticism.
- Have courage to confront the person that did something to harm you.
- Demonstrate empathy and compassion when conversing with those who were hurt by your actions.
- Both parties in a confrontation need to
- Assuming positive intent and accepting what someone was intending to do, take people on their word. Giving people the benefit of the doubt.
- Create a safe space for someone to speak up, everyone deserves an opportunity to open up and talk.
- Be authentic leaders, whatever that is and whoever you are. Be yourself.
- Help people to lean into the discomfort in their mistakes and embarrassment because that’s where growth happens.
In this episode, Heather helps us reminisce on her favorite episodes for 2020 in order to plan for 2021. Her final message. Leaders get to choose how they think, behave and interact with those they lead. Don’t forget the poster you have to show us as your best self. This helps those you lead show us as their best as well.
In this episode, Heather interviews Esmeralda Martinez, the Migrant Education Program Director for the Southwest Region. Esmeralda demonstrates caring leadership by advocating for those that are not at the table. In her line of work, that is primarily underprivileged students and their families.
Where does Esmeralda’s drive to lead come from? Her beautiful and empowering familial history and the struggles they endured that became opportunities for success. Heather’s last podcast guest, Barbara Medina, recommended Esmeralda and was an example of bringing out the best in others. Esmeralda herself now emulates this as she uplifts and motivates her team, rallying them behind the mission of their work.
Takeaways:
- Advocate for those that are not at the table.
- Value each individual as a whole. What do they bring to the table, what are their strengths and talents?
- Instill passion, you can do that successfully, you can achieve more together.
- Uplift and empower others to do what’s right.
- Be true, and reflect that we may or may not be at our best, so stay consistent, focused, true and strong, It is not easy, and you are not alone.
In this podcast episode, Heather interviews Karen Erren, President and CEO at Feeding Westchester. As a leader of a non-profit food distribution service, Karen is familiar with showing care to others, but that doesn’t mean she was always a perfectly caring leader.
What Karen shows in her conversation with Heather is the effort that leaders have to put in to be there for their teams, especially during these trying times. Karen exemplifies being a caring leader by taking her place among her people, not above them. She meets them where they are each day, and expresses the importance of genuine and transparent vulnerability.
Takeaways:
- Have high expectations for yourself and your team.
- The best thing you can do for someone is to believe in them.
- Stretch yourself, innovate, and fail.
- See yourself clearly, and the way others experience you.
- Be a part of your team every day.
- Be genuine and transparent. Share as much as you’re willing and say, but I’m here to work with you now.
In this Leadership with Heart episode, Heather interviews a seasoned leader, Barbara Medina. Dr. Medina was recommended to be on the show by one of the many caring leaders that she helped develop during her time in the Colorado Department of Education as Assistant Commissioner.
Caring leadership techniques were ingrained in Barbara from childhood, when she was growing up on the family farm. There, she learned the importance of collaboration, mutual benefit, service and mission. Even the littlest one makes a contribution on the farm, and this is true in organizations as well. Barbara took her natural foundation in leadership to great heights in Colorado government advocating for ESL students and helping develop many caring leaders along the way (who hopefully will be joining Heather on future episodes!).
Takeaways:
- Everybody has something to provide the organization, and leaders have to help them see this, if they don’t already.
- “I need you to be brilliant, I need you to be bold, but I need you to be brief” also be balanced.
- Invest your energy where you can make the biggest difference.
- Recognize what people bring to the table, before you invite them to lead with you. Think of it like a party invitation.
- Obligation to do your best work, will drive you and feed your souls, and you can’t do anything better with your time.
- Leaders, be gentle and practice good compassion with yourself.
- Obligation to do your best work will drive you and feed your souls, and you can’t do anything better with your time.
In this episode, Heather speaks directly to listeners about gratitude, resilience, how leaders help those they lead reframe and focus forward. Key takeaways: 1. Help your people become resilient 2. Use gratitude as a resilience-building tool 3. Curate experiences that change the frame
In this episode, Heather hosts a solo show. In a concise and powerful episode, she connects a classic movie, “The Gladiator,” to caring leadership. Maximus, the protagonist of the movie played by Russel Crowe, exemplifies that people can lead from any place, with or without a title.
He produces a strong and effective team of gladiators by using key caring leader tactics. He takes the time to build trust, by doing exactly what he says he will do. He puts himself on the line for his team, and proves that he believes in the power of the team. Lastly, he shows the gladiators that it is possible to work together as a team and succeed.
Takeaways:
- People can lead from any place, with or without a title.
- Build trust by follow through
- Show your team that teamwork is the path to success
- If you put yourself on the line for your team, your team will in turn throw themselves on the line for you.
- Show up in a way that produces greatness inside of others as well.
Heather speaks to Garth Jordan and Heather Loenser of the American Animal Hospital Association. Both leaders of this organization: Garth, CEO, and Heather Loenser, Senior Veterinary Officer, together with Heather Younger have a very dynamic discussion about their personal leadership findings.
To the Heathers, empathy comes naturally. To Garth, it has been a work in progress. Yet, they all agree that empathy is crucial to the art of leadership, and that the follow up action is just as crucial as the initial empathetic response. Leaders cannot merely seek to understand; they must go a step further.
Heather Loenser describes how empaths have their own struggles, you cannot stop at feeling what the other person feels, you must help them resolve the issue, and step out of the dark hole with them, together.
Garth shares about his leadership journey and where he found a place for empathy amidst it. He speaks to the importance of hearing every voice.
Leaders are responsible for responding to the findings of any listening exercise, and they have a duty to accompany their team through the changes, and to the solution. Everyone wants change, few want to change, and no one wants to lead the change.
Takeaways:
- Being an empath, it can be exhausting to feel another's fears.
- Compassion is a necessary follow up to empathy-we see and feel someone’s pain—what do we do about it?
- Do unto others what they want you to do for them.
- Change will only happen if everyone is lifted up, understands what it looks like and their role in it.
- If you only have one to one empathy and compassion, design thinking helps you get from the one to many.
- With voice comes responsibility; a responsibility to become part of the solution.
- Your worth as a person is not tied to your performance.
- Empathy is like a muscle, you can exercise it and find ways to bring it into personal and professional life, and find more value by practicing it every day.
- Leaders bring to the table lessons learned, a lot of us learn a lot about how to exist in the world from our first families. If our experiences with our families weren’t perfect (and few are) then we will carry that with us throughout the rest of our lives. Best step to take to grow and become grounded and self aware is therapy.
In this Leadership with Heart episode, Heather speaks with Kirsten Benefiel, CEO of HSS, a company focused on leading the next generation of innovative security managed devices. Kirsten is a leader who strives to be authentic by showing up, being vulnerable and listening more than she speaks.
Kirsten describes how aligning her life and leadership style with her personal values makes for a much easier leadership experience. Kirsten shows her compassion by explaining how a leader can never over communicate care for their team, whether it be via showing up, listening, or just trying to help.
Heather and Kirsten both elaborate on the importance that values, purpose and mission play in the trajectory of both one’s personal life as well as their professional path. Oftentimes the greatest rewards in leadership are the outcomes that a leader can affect by leading with purpose and their core values. To reach this level, Kirsten explains how she first had to focus on what her values were and what made her tick.
Kirsten elaborates on a crucial experience in her leadership journey that taught her that success is not always about the outcome, it’s about the journey too, because how you win also matters. Kirsten and Heather discuss best practices for how to “check yourself”.
At the end of their conversation Kirsten offers a piece of heartfelt advice to anyone who is struggling, finding themselves at a crossroads or just in need of motivation.
Key Takeaways:
- Define your personal core values
- Align your life with your values. You’ll have a much easier time leading.
- It’s not always about the outcome, it’s about the journey.
- Don’t be overshadowed by your ego.
- Your values are a filter that shape decision making and your behavior.
- Be your own critic.
- Shift your mindset from scarcity to abundance
- Life is not a zero-sum game
- Expand your circle of influence
- Never operate from a place of fear
- Vulnerability is empowering
In this episode, Heather shares some personal and heartfelt stories that need to be shared. She was nudged to share them and to ask listeners some key questions relating to safe spaces to tell all stories at work. Heather invites you to listen with an open mind and heart to her stories and to share some of your own, making others feel comfortable to show up as their full selves
Key takeaways:
- Do your people feel safe to tell your stories?
- How well have you made your people feel included, welcome and accepted for who they are and what they bring to the table?
- Who do you include around your table and who do you exclude?
- Is it okay to present differing views on your team?
- What are the ramifications, whether direct or implicit, when people express differing views?
In this episode Heather interviews Diana Steinhoff, Executive Vice President, Product and Strategy at Life & Absence Management Administrative Solutions. Diana is a leader who does what she loves day in and day out, interacting with people that need help as they navigate difficult life events. Diana has mastered how to be innovative in a difficult space and infuse lots of compassion into her work.
Heather and Diana both offer examples of when they weren't the most compassionate leaders, but recognized their errors, and took ownership for their actions. Diana elaborates on the skill that's required to master the art of compassion. Many perceive compassion as a virtue of "softness", but on the contrary, compassion requires courage. Diana explains other necessary qualities of a good leader: authenticity, intentionality, and feedback orientated (both positive and constructive).
Diana shares a beautiful and heartwarming story of how her mother strengthened the origins of her drive to lead. She then describes the personal challenges she faces as a leader, and the conscious decisions she has to make to better serve her team members.
While discussing leadership tactics for the current times, Diana calls upon leaders to seek avenues to continue learning, return to the basics of care, and create safe environments where their employees are able to operate, succeed and even fail, because our people are our number one asset.
Key Takeaways:
- People will remember how you made them feel.
- Control your emotions and practice empathy
- Bring in the human side, start with the basics of care
- Compassion requires courage
- Leaders must continue to learn
- Create a safe environment for employees
- We need to protect our employees
- We need to engage our employees more
- We need to allow our employees room to make mistakes
In this episode, Heather speaks with Mario Harding, Associate Chief Operating Officer at Denver Health, about the origins of his leadership style leading him to success as a humble leader. Mario relays a story where he was not present for his team at a time when they needed him. He sheds light on important qualities of a leader: vulnerability, being present, taking care of yourself first, balance, putting yourself out there for your team, giving yourself grace, strong support network. Heather and Mario discuss how to reconcile personal drive with true care, and the sacrifices necessary in leadership not only to care for others, but to care for yourself better as a leader. Delegation can be key to improving yourself as a leader, by allowing you to be more present, and providing others with opportunities to grow. Key Takeaways: * Don't let your circumstances define what you can do. * Take care of yourself and balance priority projects. * As a leader, always be present, especially during tough times. * Be a vulnerable leader and put yourself out there. * Being a leader means giving yourself grace. * Ask yourself as a leader, "What can I let go?" * Delegation can be seen as giving a gift to someone else. * Hear from other leaders, let their stories lift you out of self-doubt.
In this episode, Heather speaks with John H. Chuang, Founder and CEO of Aquent about his leadership style, a time when he was not the best leader can be, and shares some great tips for leaders, new and seasoned.
Key takeaways:
- It’s less important is something is easy, make it happen, be different
- Focus on the people and do the right thing for them, always
- Help your people realize their highest potentials
- Make people feel like they are a part of something new and exciting
- Using data is a brilliant way to scale a better employee experience.
In this episode, Heather speaks with Tara Healy, VP of Compliance at Cherry Creek Mortgage about her leadership style, a time when she was not an empathetic and responsive leader and some great tips for recognition and getting through this pandemic in tact with our teams.
Key takeaways:
- As leaders, we must be people of integrity
- Ask yourself whether you are congruent with who you say you are
- Are you creating safe environments for others to be themselves at work?
- Do you recognize your people in the ways they receive it as such?
In this episode, Heather speaks with Gavriella Schuster, Corporate Vice President, Commercial Partner at Microsoft about her leadership style, her drive to lead , a time when she was not the most empowering leader and much more.
Top Takeaways:
- As leaders, we have our own brand of leading
- We must be true to our own leadership style if we are to uplift those around us
- We must take time for ourselves
- We can see adversity as a gift by reframing and helping our team do the same
In this episode, Heather speaks with Dustin Yowell, Director of Operations for Mercy Health Systems about his leadership style on humility and admitting mistakes, a time when he was not the best version of himself and his perspective on resilience in leadership. Key takeaways: Humility in leadership is essential Setting goals and being clear about expectations is not the opposite of leading with heart but it is leading that way *Focus on enduring past the pandemic
In this episode, Heather speaks directly to listeners about some changes she has made just recently and how she has learned to embrace change even during this pandemic. Heather shares some key decisions she has made to create a metamorphosis in her life.
Key takeaways:
- Now is the time to see change as a positive despite what is front of us
- Starting anew right now might be exactly what you need to help you see the situation differently
- How aligned do you feel with your personal and professional mission?
- There are powerful ways to overcome your challenges and it all starts in the mind.
In this episode, Heather joins the show without a guest to talk about the status of her next book, The Art of Caring Leadership, which is based upon this podcast. She also tells her perspective of the death of Chadwick Boseman, the former Marvel star and the king of Wakanda, the fictitious county in the Black Panther movie.
Key takeaways:
All employees are looking for hope and need leaders to help them discover it.
There is power in seeing someone who looks like you in the highest positions of leadership
Be flexible in your recruiting and promotion practices to be more inclusive and provide the symbols of hope
In this episode, Heather speaks with Greg Brenner, Assistant Vice President - Talent & Organizational Development (HR) about his leadership style, a great example of when he was not the best version of himself and some great pearls of wisdom.
Key takeaways:
· Figure out how you want to engage with those you lead by being more intentional
· Put people at the center
· Be the grown up in the interactions with your people; take control of your emotions
· You choose whether you cast a shadow or not on those you lead
· Leadership is not a perfection game
In this episode, Heather speaks with Danny Langloss, City Manager at City of Dixon in Illinois about his leadership style, the importance of showing appreciation for those we lead, a time when he was not the best version of himself and much more.
Key takeaways:
- There is a delicate balance for the leader on being self-aware and managing our emotions.
- There is a big difference between being very aware of who we are and how we are feeling then how others are feeling or responding to who we are
- We should have robust personal and organizational or team mission to hold onto when things get tough. That is our north star
- The leadership journey is not simple or easy
In this rich episode, Heather speaks with LaToya Lyn, about her drive to lead (which you will love), her short time spent with the late John Lewis, civil rights advocate who was very close with Dr. Martin Luther King, Jr. and some brilliant pearls of wisdom for every leader to think about.
Key takeaways:
- As a leader, it is not what you do, but how you do it
- Leaders don’t lead, they create a space or others to follow
- Do your people feel like they need an invitation to participate, or are they free to join?
- Lead in and bring your people into your circle.
In this episode, Heather speaks with Scott Miller, EVP of Thought leadership at Franklin Covey his leadership style, his drive to lead, about his unique view on leadership and self-awareness.
Key takeaways:
- As leaders, we must be aware of our shortcomings to be able to truly meet our people where they are.
- Do you people feel safe to tell the truth about you to your face?
- Great leaders are more concern with the right thing than being right
- Be the leader who is comfortable with those you lead eclipsing your leadership
In this episode, Heather talks to Adam Hermanson, Founder of Integration Design Group about his drive to lead, the importance of passing on what he calls “praise notes” to employees, a time when he was not the best leader he could be and much more.
Key takeaways:
- Always go out of the way to praise those you lead and pass it on from customers too
- Our economy is built on an exchange of trust, not just dollars and cents
- Don’t be afraid to step out of the boat. This helps build more resilience in the long haul even if things don’t go well.
- Working from home opened a window into the lives of our employees. Take a look in.
- Working from home also awakens us to the graces of imperfection and humanity
In this episode, Heather speaks to Michele Nevarez, CEO of GolemanEI about her drive to lead, her leadership style, a time when she was not the best version of herself and her interesting take on discovering what we can influence and impact.
Key Takeaways:
- Don’t give away your influence
- Realize that we have a choice to focus on what we can influence and our thinking
- Are you current thought patterns helping you or hurting you?
- What are your thinking habits?
- Keep Building evidence for who you want to be
- We are often stuck in our own mindsets
In this episode, Heather shares with listeners her vet special Author’s Day presentation with her publisher and many guests. In it, she goes over her personal background, her “why” for writing her book, the main focuses of the book, and her editor talks about what makes this book so different. It is a treat to listen to if you are a fan of the guests from this show.
In this episode, Heather interviews Curtis Martin , CEO of FOCUS about his drive to lead, his leadership style, his struggle with patience, and a time when he took his eye off of the business and abdicated responsibility. Key takeaways: Dont abdicate responsibility but be there to guide people Make show the balance of care and strength. *Take the long view when leading so that you might create tension for the benefit for the long term goal
In this episode, Heather joins listeners in a personal journey during COVID-19, the racial divide and writing a book. Key takeaways: 1. Be the Solution yo the problems in our world. Don’t bail out of taking responsibility 2. You are worthy of your leadership. You are good enough for others to care for. 3. We can all choose to be unstuck post-COVID-19
In this episode, Heather speaks with Craig Miller, President of FOCUS, Fellowship of Catholic University Students, about his leadership style, where his drive to lead comes from, his focus on minimizing his ego and much more!
Key Takeaways:
- Don’t focus on serving self but serving others
- Decide whether or not you are claiming positions out of ego
- Bring people along with you by spending time with them to help them see their role in a vision
- Search for those who have an ownership mentality and not a hireling mentality
- Try to harness a common mission
In this episode, Heather speaks with Matt Sweetwood, CEO of LuxNow, on his leadership style, his strong drive to lead and where it comes from, how he treats his employees like family his very profound story of adversity and rebirth.
Key takeaways:
- When things go wrong in life and business, focus on fixing one thing at a time and looking forward
- Sometimes when we are easy on team members whose performance is short, we enable them to fail. Then, that failure becomes our own.
- Set the bar high, live it and then raise it once your team members meet the bar
- Regarding challenges, this too shall pass if you make it pass
- Succeed one step at a time
In this episode, Heather speaks with Kristin Fox, VP of HR at Gyrodata about her leadership style where her drive to lead comes from and ways she was not the the best version of herself and what strategies she used to show up better.
Key Takeaways:
Take time with your people and leave the boss back at the office
Try to establish a deeper connection especially now during a crisis
Help your people through the struggle and model it
Find cheerleaders who believe in you and will help you through rough patches
Value the differences in those around you to help you see things differently
In this episode, Heather speaks with Stephen Christopher about his leadership style, where his drive to lead come from, about a time when he allowed himself to hold onto an employee who was not open to change and what he did to come out of that circumstance and what he does now to stop himself for doing that.
Key takeaways:
Set aside time to be with people who just need to talk
Look for the greatness in people, but they have to want to improve
Be a student of learning
All your people to be their greatest selves
In this episode, Heather speaks to Karen Weeks about her leadership journey, the way she sees how the differences in leadership styles impact the way we lead, more about her drive to lead and interesting lessons she learned when she left a team member out of an important meeting:
Key takeaways:
- Collaborate with team members to ensure you aren’t making assumptions about their future opportunities
- Understand your unique style and how that helps you lead better
- Our mistakes inform our future decisions. Don’t hide form them, but embrace them
- Feedback is a gift
Heather speaks with Wes Struebing, founder and president at Logistics Titans about his very direct and caring leadership style, where his drive to lead comes from and some great nuggets for all leaders to ask themselves to move forward in their leadership.
Key Takeaways:
- If you cannot or are not helping those you lead, you must leave or change your position
- You are either green and growing or you are dying. Which do you choose?
- Doing the right thing is the only thing to do
In this episode, Heather Younger speaks to Scott Shay, Chairman of Signature Bank of New York about his leadership style, his mentors on leadership and very unlikely journey to where he is today, his organization’s communication strategy through the Corona Virus, a time when he was not the best leader he could be and much more.
Key takeaways:
- The most valuable asset in any organization is it employees
- Use the Golden Rule in your standards of conduct or organizational norms
- Don’t do something to your client or employees that you wouldn’t want them to do to you
- Some things can be caught but not taught
- Listen to the people who are closely connected to your business issues. Otherwise, it’s dangerous.
In this episode, Heather Younger speaks with Erik Van Bramer, SVP at Federal Reserve Bank of Chicago about his leadership style, his North Star for Leading, the very distant place from where his drive to lead comes and something key for leaders to remember.
Key takeaways:
Figure out what the needs of your people are and meet them there
When you are truly happy to see that your people are getting recognition for their work separately from your part in it, you know you are a caring leader
Keep your eye on the prize with your team. Otherwise, they will know it when it veers off
In this episode, Heather Younger speaks with Kelly Moran, the Executive Director of the American Cancer Society in Denver. Kelly shared a lot about her leadership style, her philosophy, the importance of showing up at leaders, a time when she was not her best and he key things we can do as leaders to move forward in our current Covid crisis.
Key takeaways:
Our attitude matters at work
If we want to instill confidence and help others move forward past adversity, we must do it first
Be your best self
Look out for others first
Create safe environments where everyone can bring their best ideas to work
Check in frequently on your people
Stay forward focused
In this episode, Heather Younger speaks with Frank Ricotta, CEO and Founder of BurstIQ about his leadership style, his unique background that instilled in him a drive to lead, a time when he was at a low in his leadership and what he did to come out of it and some key tips to move interate during a crisis.
Key takeways:
Strike the balance between both nurturing and being a visionary driving for goal achievement
Focus on growing and lifting those you lead
If we don’t learn form those around us, we cannot lead well
In this episode, Heather Younger speaks with Kevin Patterson, CEO of Connect For Health Colorado about his leadership style, philosophy, a time when he was so proud of his leadership behaviors and more. His unique perspective on employee voice and communication to different audiences
Key takeaways:
- Employees can’t be clear about what you need to do without knowing where you are going
- Do not micromanage; tell your people where you want them to end up and let them get there their way
- We are managing to the outcome and not the how
- Provide guidance and suggestions to direction and then get out of the way
- Be comfortable with having a clear voice and vision
- Put yourself in the employees shoes to deliver the important messages
- We must nurture the human relationship side of the business
In this episode, Heather Younger speaks with Andy Boian, Founder and CEO of Dovetail Solutions, a PR firm based out of Colorado. Andy shares a touching story of why he is driven to lead that is based out adversity, his ideas on a 60-day quick start program for new employees and the reason why he speaks last at meetings.
Key takeaways:
Make sure those you lead feel valued and that their interests and jobs are valued
We must give trust before we get it
Speak last as the leader in the room so you get the benefit of hearing other views and create a psychologically safe space for your people
If you lead your people first with grace they will give it back to you
Be compassionate to yourself and know who you are
In this episode, Heather Younger speaks with Timbra Yoakum, Director of Special Programs, Mabank Independent School District about her drive to lead, a time when she was not the best version of her, her leadership style and focus, and where her passes lies.
Key takeways:
Be a servant leader and get in the trenches with those you lead
Don’t place yourself above those you lead, but in a supportive role and at their side
Spend one-on-one time and get to know your people personally
Leadership is more of a union with those who look for you for guidance
In this episode, Heather Younger speaks with Arlene Mendoza, Senior Innovation Program Manager at Alluma about her leadership style, the things that drive her to lead, a time when she did not shine as a leader and her ideas about iterating our leadership style.
Key takeaways:
Listen to yourself and then to others
Think of leadership as an interative process
It is ok to decide to move in a different direction instead of being miserable in your current role
We lead more effectively when we are using our best talents.
In this episode, Heather Younger speaks to Kirk Adams, President and CEO of American Foundation for the Blind about his unique journey as a blind person for most of his life, how that frames his leadership style and a time when he was not the best version of himself. In a time like today with the coronavirus taking us by storm, Kirk provides an uplifting lesson on how we can move past adversity and shine as leaders.
Key takeaways:
- Learn from others via podcasts, books, biographies
- Be an inclusive leader and don’t make decisions in a vacuum.
- Make sure your values align
In this episode, Heather Younger speaks to listeners from Chicago at the No Longer Virtual Conference about imposter syndrome, why it will happen but what to focus on instead and the ways we are all meant to be where we are. Key takeaways: 1. Know that you are uniquely created to be where you are 2. If you don’t think you belong, others might not think it either 3. Create the opportunity to include others who might feel this way
On this episode, Heather speaks directly listers on employee appreciation day 2020. She highlights some of the real critical ways to show your employees that you appreciate them and makes us think about the value that appreciation bring and what the results can be. Key takeaways: What does feeling appreciated mean to you with those you lead? Should showing appreciation be a cookie-cutter approach? *How often do you just sit with your people and dig deep to find out what’s going on with them?
Heather Younger, speaks with Dr. Karen Johnson, Equity and Inclusion Administrator for Washington Department of Corrections about her leadership style, where her drive to lead comes from, her unique view and purpose working with the incarcerated and those that serve them and her leadership conversion story.
Key takeaways:
- It doesn’t matter how much you know, but how much you care
- Take care of yourself so that you can take care of your people. Then, they will care for your customers and you
- Realize you are human and give others permission to do the same
- Be grateful for even painful feedback.
In this episode, Heather Younger, speaks to Dr.T. Renata Robinson, Chief Human Resources Officer at Colorado Coalition for the Homeless, about the complexity of leading an organization that serves the poor, and sometimes, employs the poor, a leadership mishap and some key ways to thrive as a leader.
Key takeaways:
- Understand that often we encounter our people in their brokenness
- Humility is the highest honor
- Admitting your mistakes as a leader is a sign of strength
- Must build relationships before strategy
- Provide your people the right resources to do good work
- Allow those you lead autonomy
In this episode, Heather Younger speaks with Kimberly Loving, Chief of Staff for the City of Seattle overseeing the HR function 13,000 employee employees. Kimberly shares the leaders requirement to cultivate their employees, a time when she was not the best version of herself as a leader, and some really cool learnings from her mothers and relatives.
Key takeaways:
- People are the thing that matters most, set everything else aside.
- Focusing on people is simple but not easy and it must be done
- Align yourself with people who will support you even when you fail
- You have more to offer and you may have to leave for others to see it
- Believe in yourself and that you are worth it
In this podcast episode, Heather Younger speaks with Benilda Samuels, COO of Nurse-Family Partnership, about her unique way of helping others breathe through challenges, how to brings her employees close when times get tough, a time when she was not the best leader and how to she came out of it.
Key Takeaways:
Take a breath to reflect on what is happening in your work life
Bring your people close to you and pause through adversity
People should always come first; tasks come second
Take time to be with the person and without an agenda
There is value in pausing
In this episode, Heather speaks with listeners about plans for 2020, the role they can play in it, a powerful story of how loving and caring transformed a group of women and how they can also transform our workplaces, and some updates on her latest book. Key takeaways: 1. Love and care in the workplace can transform cultures 2. Once we set out to do something and we are focused on that, it will become a reality
Once we set out to do something and we are wholly focused on that, it will become a reality. 3. Leaders play a huge role in their employee's happiness and well-being. Take it Leaders play a huge role in their employees’ happiness and well-being. Take it very seriously. Very seriously.
In this episode, Heather speaks to Christina Wegner, vice president of marketing at the Vollrath company, about her leadership style, a funny story about her drive to lead, a powerful story about a time when she was not the best leader she could be and exactly what she did to come out of it. This episode is chalk full of psychological safety messages.
Key takeaways:
- Feedback is a gift. Give it and receive it often
- Commit your time to becoming a lifelong learner
- Pay if forward. Give your talents away for others to benefit
- Do something different and innovative
Heather celebrates the 100th episode of the podcast by sharing testimonials from people who have listened mostly since the beginning of the show and also gives a short nugget and message that should feel impactful to those listening. Please listen in as we honor those who support the podcast as well as the Leaders you have been on the show.
Cheers to 100 more! Enjoy!
In this episode, Heather, speaks with DeeDee Williams, Director of Human Resources at Davis, Graham and Stubbs LLP, about her leadership journey, her focus on compassion, her strong moral compass that she fights to maintain and a powerful story of when she was not the best leader she could be and what she did to come out of it.
Key takeaways:
- Be a compassionate leader
- Don’t allow your circumstances to define who you are and how you show up
- Be available when employees need you, put the phone down and given them your attention
- Find a workplace that allows you to be the leader you want to be
- Show your people you appreciate them and they are important
If a person feels valued, then they will do their best work
In this episode, Heather speaks with Cheryl Fullerton, EVP of People and Communications at Corus Entertainment, Toronto’s largest media company, about her leadership style, her super interesting focus on psychological safety for all and her unabashed belief in innovation.
Key takeaways:
- See your role as a company and people builder
- Do the hard work to find out who you are and what you stand for
- Try to know the problem before you set out to fix it
- People need trust and confidence that they are going somewhere
- Embrace the idea of creating clear objectives for your people
- Challenge assumptions in a safe environment
- Choose what you want for your life
In this episode, Heather speaks to Don Davis, County Manager for Jefferson County, Colorado. Don shares his leadership philosophy and vision with Heather. Don also talks about a time when he was not the best version of himself as a leader. He sheds light on the difference between helping people get the tools they need to do their jobs and then meeting their wants and needs. Don highlights the most important things:
Key Takeaways:
Leaders should help their people understand who they really are
Vulnerability is not a weakness
Have vision, write it down, post it and share it
Manage things and lead people
No one cares how much you know until they know how much you care
In this episode, Heather speaks to Cori Burbach, Assistant City Manager, City of Dubuque in Iowa about her what drives her to lead, a back drop to the type of leader that she is and a compelling story of a time when she was not the best leader she could be. Note this has racial undertones, but you will listen and be inspired.
Key takeaways:
- Stand out: be the leader who rolls up your sleeves and gets into the trenches with those you lead
- Understand that what you do or fail to do and what you say impacts those you lead
- There are some workplace issues that cannot be fixed with reading an article or changing a policy
- Focus on doing organizational knowledge transfers so that your learning is not lost on you.
- Get comfortable with being uncomfortable if you want to lead
- Make your relationship with your people personal not robotic
- Figuring out what employees want and helping them is not just good to do, it is strategic, unlocking their potential helps to meet the vision faster
- Find a mentor or a coach on this journey
In this episode, Heather speaks to Jennifer Fairweather, Chief Human Resources Officer at Jefferson County in Colorado about her leadership style, her drive to lead, and her struggle to face conflict head-on while still show care for her people and coworkers.
Key Takeaways:
- Give people space to come up with their own idea in a safe environment
- Be a vulnerable leader who invites the team in to help overcome obstacles
- You don’t have to do leadership alone
- Continue to work on you and fill you up first
- Be honest with your people. They want to help you
In this episode, Heather speaks to listeners about a personal story with her daughter that highlights what courage and authenticity really look like and how leaders need to be the catalysts to create environments that allow their people to discover their gifts. Then, allow them to use those gifts for the betterment of all.
In this podcast, Heather speaks with Brent Stockwell, Assistant City Manager, City of Scottsdale about his leadership style, his development and use of a personal purpose statement and a way he fell short in his leadership role and admitted his mistakes.
Key takeaways:
- Create a personal mission statement to keep you focused
- A leader’s key responsibility is to model great behavior.
- Take responsibility for actions and do everything you can to make things right
- Help others be ok to fail and learn and grow from it
- Be approachable
- Be passionate
- Be open to sharing all you have. Don’t hoard.
In this episode, Heather speaks to Ron Alvesteffer, President and CEO of Service Express, about his leadership style, his very engaging way of meeting his team members where they are, some pearls of wisdom he leaves with listeners and also the one unique thing he does with his direct reports weekly that sets him apart and brings him closer to those he leads.
Key takeaways:
Spend time with your people
Self reflect on who are you are as a leader. Do you inspire?
Go to work for your people not the other way around
Make sure your team knows that you care
Lead with the relationship first and metrics and results second
In this episode, Heather speakers with Jo-Ann Robertson, CEO of Ketchum, in the UK. Jo-Ann shares with Heather the thing that drives her to lead, you unabashed desire to lead from the front, but with a team, a time when she was not the best version of herself as a leader and the one thing she thinks leaders need
Key takeaways:
- All feedback is good. Take it.
- Challenge yourself to grow
- Leaders can change their styles to meet the needs of their people
Leaders must demonstrate what they want before they speak it - Just because someone has more commercial value or brings in more money, doesn’t mean that they are good for the culture
In this podcast, Heather spoke with Lon Southerland, Managing Director of Ion Biome at Saraphic Group, Inc., about his long history of leading for organizations like Marriott, Starbucks and 7-Eleven and how all of that informed his current leadership filter. Heather and Lon discuss some great leadership learnings on his part, and one piece of advice his coworker gave him early on his career.
Key takeaways:
- Leaders must be effective in working with and through others to get more done
- Don’t forget where you came from
- Stay connected with your team
- The ones who are closest to the customer and the employees can move the business forward most efficiently.
- Know that most people enter into a room with the best intentions. Seek the truth of the matter in every instance.
In this episode, Heather speaks with Joe O’ Neill, CEO of G & D Integrated about his unique approach to providing psychological safety in the workplace. How he engages with his front line and uses orientation to do it. He discussed a time when he was a detached leader who stepped away from the active role of CEO and what he discovered in the process.
Key takeaways:
- Have a “I work for them” attitude and not the other way around
- Ask your people to judge you and hold you accountable
- Have honest and truthful conversations with your employees
- When you don’t speak the truth to someone you manipulate them and show disrespect
- Your people need you for guidance and to be present even if it seems like they have it all handled
- Detached leadership does not work
- Nothing replaces human interaction in relationships
- It’s ok to fail as a leader. Don’t become complacent about it though.
In this episode, Heather speaks to you about milestones, recognition, and moving past barriers that can make it difficult to be the best leader you can be. Heather shares a couple personal stories focused on recognition of the milestones her children has experiences this past week. She talks about how she responded to the milestones and a fumble of the past.
Key takeaways:
Pay attention to the greatness inside the people you lead or they will go somewhere with people who will
Don’t see obstacles in your way to being the best leader you can be at permanent. They too shall pass.
Employee recognition helps them feel seen. Be the gift bearer of that type of positive gift
In this episode, Heather updates listeners on the book that will come out based upon the podcast. She also talks about the importance of leaders building resilience in the face of adversity. Key take-aways: Leaders must first build resilience in the face of obstacles before they can help their people do the same. People all around us are in a struggle. How quickly they can rebound or bounce back from those struggles will make all the difference with efficiencies, productivity improved emotional well-being. Leaders everywhere must make a choice. How quickly are you going to get up when you fall down?
In this episode, Heather speaks with Alex Smith, Chief Human Resource Officer for the City of Memphis in Tennessee about her leadership style, all of the ways that leading with heart has driven amazing business results for the City and it citizens and employees, structuring the employee experience to maximize momentum and a time when she was not the best leader she could be.
Key takeaways:
- Just because you are a leader with heart doesn’t mean results aren’t important
- The collective thought is better than the individual thought
- Turnover can be good if the people are growing and developing
- Don’t think you have to be the smartest person
- Don’t do it alone
- Make sure to clarify your true north for being a leader
- Have wise counsel to help you
- Be humble and vulnerable and admit when you need help
- Take care of yourself
Connect with Heather Younger on LinkedIn https://www.linkedin.com/in/heatheryounger
In this episode, Heather speaks with Cynthia Grant, Chief Clinical Officer at AllHealth Network, about her surprising and traumatic background, the lens that he sees the world and thus engages with her people and a time when she was not the best leader she could be. Cynthia shares tremendous tips for leaders, but just listening to her is inspirational.
Key takeaways:
- Caring for your team as a leader is a responsibility not a nice to have
- Our past cluttered with adversity can be the biggest gift of all for our team
- Show others how to be resilient as a leader
- Shift to a people-first strategy and your business will see the results
- Take care of your people in consistent and caring ways
- The goal is to never becoming disconnected to your team
- Create a culture of connection
- Make sure your people’s voices are heard
- Allow yourself to care and be authentic even if you might be knocked down
- Bring your whole self to work
This episode is gem!
Connect with Heather Younger on LinkedIn https://www.linkedin.com/in/heatheryounger
In this episode, Heather speaks with Shawnte Cox Holland on her leadership style, her unique view of why she leads the way she does, a time when she was not the best version of her and what she did to become more enlightened and some insightful pearls of wisdom.
Key takeaways:
- Be the leader who pursues the art of what is possible and ask what is missing
- Recognize your employees for a job well done
- Take a step back & figure out the value of being a leader
- Focus on leadership excellence all around
- Take time to play and connect with your team
- Continue to learn how to be a better leader
- Be candid, develop and coach your people
In this episode, Heather speaks with Sarah Pierre Louis, Sr. Manager Marketing Team Development for Tableau Software (recently acquired by Salesforce) about her leadership style, her fascinating approach to helping her team come up with their “why” and their own solutions. She talks about a couple times when she got in her own way when leading a team and how she made her way out of it.
Key takeaways:
- Ask our people what they want or what they are trying to accomplish to help them answer their own questions
- Ask yourself what your people need from you on an individual level.
- When things are crazy, and you want to make a decision, pause first
- Think of three things every day that went well to help in re-framing and moving past stuck
In this episode, Heather speaks with Howard Behar, former president of Starbucks and author of The Magic Cup and It’s Not About the Coffee. Howard talks about his perspective no servant leadership, shares some Starbucks insights, accountability as a leader, introduces the idea of a board of directors in the context of our different mindsets. He also shares a time when he was not the best version of himself.
Key takeaways:
- Read about people who are your role models and don’t be afraid to emulate
- Don’t always have to be original, find out how others do it
- Focus on Conscious competency so that you can know it and teach it. Don’t have to be expert
- You can practice servant leadership in your small team
- Be willing o bet your job everyday on the things you believe in
In this episode, Heather speaks with Phil Burgess, Chief People Officer of CSpace about his leadership philosophy, the messiness that happens in the workplace, a time when he was not a shining example of leadership with heart and what he did to move out of it and some amazing pearls of wisdom.
Key takeaways:
- It’s up to leaders to embrace the mess that is all of us at work
- Leaders must model the change they are seeking
- Leaders are more effective when they invite feedback from direct reports and act upon what they hear by making small tweaks
- Spending time with your people helps to connect the dots about them and about areas that need attention in the business
- As a leader we cannot always make everyone happy
- Be who you are as a leader and not a copy of someone else
- Let yourself off the hook. Have conviction in what you are doing
- Seek out safe spaces where the leader can be vulnerable
- Catch yourself doing things right
- Remember, that everyone owns the culture
In this episode, Heather speaks with Rhoda Banks, Head of Talent for Rabo Agrifinance about her unique and caring leadership style, a time when she was not the best version of herself an what she learned from it and some jewels for pearls of wisdom we can all learn from.
Key takeaways:
The ultimate reason for a leader is to help their people reach their fullest potential.
If you care about your people give them honest feedback
Employees mimic what they see in their leaders
It is the leaders responsibility to lead with heart
Forgive others and allow them to make mistakes
Remember you why for being a leader
Remember you purpose for being a leader
You will enjoy this one for sure.
In this episode, Heather speaks directly to listeners about a deeply personal story that reminded her of the importance of loving the people on your team. She outlines the benefits of doing so and she inspires leaders from all walks to care deeply for the people who look to them for leadership.
Key takeaways:
Don’t be afraid to lead with love
Leaders who care deeply create deeply caring employees
Sit with your people
And meet them where they are
Leadership is not a cookie-cutter experience
Meet people where they are
Emotions create loyalty
In this episode, Heather speaks with Ethan Mann, is the Vice President of Sales and Marketing at Sharklet Technologies, Inc., an innovative surface technology company. Heather speaks with Ethan about his leadership style, his unique action-focused leadership focus, the role he thinks emotional intelligence plays in how he leads and a good pearl of wisdom for any leader looking to expand their world view.
Key Takeaways:
- Make sure you have a core value that guides you
- Take in the experiences of the people you lead, good and bad
- Have a service-based leadership style that says, “How can I help you?”
- Make sure to be a flexible leader, working around family
- Meet people where they find their true value in life
- Being flexible may mean you have to get comfortable with being uncomfortable
- Engage in service outside of your organization on boards or volunteer roles to expand your view.
Connect with Heather on LinkedIn at https://www.linkedin.com/in/heatheryounger/
In this episode, Heather speaks with Chuck Runyon, Co-Founder and CEO of Self Esteem Brands, which most notably owns Anytime Fitness. Heather speaks with Chuck about his conversion to the Leader with Heart and his refreshing perspective on his role at the Founder and CEO of a highly successful brand.
Key Takeaways
A leader’s job is to harvest the team’s ideas
Founders must give up control to scale
People want to know that they have impact
* Sometimes the leader’s job to help their people to do less and prioritize
Leadership requires a certain level of selflessness
Before you run towards a goal, make sure to enlist as many voices as possible
Listen enough but not too much
*There is an emotional price you have to pay to be a leader
In this episode, Heather speaks to Sheryl Simmons, CHRO at Maestro Health about her leadership style, some bumps in the road, creating psychologically safe workplaces and what makes her leadership really stand out.
Key takeaways:
- Remember that we all have a hot mic
- The importance of always do the right thing
- Set your ego aside and get out of your own head
Keep it real and own up when you screw up - Emotional intelligence
- When we don't believe that we make mistakes anymore, we cease to become leaders and also become bad managers
In this episode, Heather speaks with Chris Chancey, Founder of Amplio Recruiting about his leadership journey, the heart behind the company he founded, our opportunities to step into our best selves through reflection and faith and much more!
Key takeaways:
- Listen well
- Be intentional about knowing the strengths and weaknesses of our people
- Care about your people’s hearts
- Come at things humbly and openly with a child’s view
- Allow you, people, to solve their own problems and stay our of the way
- Write handwritten notes that show them why they work for you
- Leverage work as the fulcrum to make the world a better place
- Don’t be quick to shoot things down
- Encourage new ideas
- Focus on creating a shared trust and safety
- Consistency versus constancy is key
- Leadership is made up of little decisions every day
This one is full of amazing concepts!
In this episode, Heather talks directly with listeners about the importance of protecting and controlling their mindset. Recently, Heather delivered her first ever TEDx talk on Transforming Adversity into Opportunity. In it, she shares a personal story of adversity and what she did to overcome it. You might want to check her talk about before listening to this episode at https://youtu.be/-bp4-IHyf50 Key takeaways: 1. Adversity starts in the mind 2. We can choose to be stopped my the adversities that come our way or rethink them 3. Leadership is just as much about emotional self-control than anything else 4. Never stop fighting the important fight for those who matter to you 5. Your leadership is only as good as those whom you grow Connect with Heather on LinkedIn https://www.linkedin.com/in/heatheryounger/
In this episode, Heather speaks with Garry Ridge, CEO of WD-40 about his leadership journey, a time when he was not the nest leader he could be and what he did to come out of it, how he transformed a company from good to great by focusing on people first and maintaining a learning culture. Garry co-authored a book with Ken Blanchard and moved his organization from $200 million in revenues to $2.2 billion all with focusing on growing people and helping them step into their best selves.
Key takeaways:
We must take care of people to move from success to significance
Micromanagement is not scalable
We can be both tough-minded and tender-hearted
Be open and curious
Educate yourself to streamline the conversion to the leader with heart
Enjoy listening in to Garry’s genious!
In this short episode, Heather speaks directly with listeners about the power and importance of team collaboration as an effective leader. She shares some personal stories to illustrate that leaders are always looking for ways to include more people in their ventures. These leaders praise those without being threatened, inspire others to row in the same direction and nurture people along the way.
Key Takeaways:
Don’t be afraid to include others in your journey
Leadership doesn’t begin unless you inspire others to follow.
You can accomplish more if you have two people rowing in the same direction
The Leadership journey is worth it
If you need a quick boost for your day, listen in to this short message from the host
In this episode, Heather speaks to Steve Browne, Vice President of Human Resources for LaRosa's, Inc. - a regional Pizzeria restaurant chain in Southwest Ohio with 13 locations and over 1,100 Team Members. Steve shares some insights from his new book HR on Purpose. They also talk a lot about being open to feedback, affirming our employees for their efforts, and making relationships the focus.
Key takeaways:
Affirm your people enough and tell them that what they do matters
Don’t use a report card approach to employee appreciation
Enjoy life more instead of thinking of work at work
Find out what drives your people instead of telling them what should drive them
Talk about life with your people
Leadership manifests itself. It’s not a program
Own your own mistakes
Situational leadership is legitimate
You will all enjoy this one.
In this episode, Heather speaks with Larry Sutton, President of RNR Tire Express. Larry enlightens listeners with his anything-but-straight leadership journey, highlights the importance of transparency and empowerment. His voice is mesmerizing! So, don’t miss this one. Key takeaways: 1. Don’t miss the learning that takes place in the journey 2. Hire people smarter than you 3. Show you care for your people by demonstrating it in your actions 4. When not transparent nothing else works. Whatever else you say doesn’t matter and credibility is everything 5. If all your people agree with what you say 💯 of time, then hired the wrong people 6. Empower your people to challenge you when you are going off course 7. Hire people with an open mind 8. Focus on serving instead of service There are so many nuggets in this episode!
In this episode, Heather speaks with Phil Cohen about his leadership style, his compelling and jaw-dropping background and his rags to riches story that leads him to hire people of any background whether ex-con or formally abused. His main focus is to create a family atmosphere that is psychologically safe.
Key takeaways:
- Leaders can lead more from a quiet strength.
- Leaders need to be aligned with what they say they are or they will be viewed as a fraud
- If you know the leaders heart and their why, that’s all you need to know.
- Be transparent about what you stand for
- Surround yourself with people who are better than you are
- Create a morning ritual that allows you to release stress so you don’t need to bring it to work
- Leaders cannot have a secret agenda
This may be a surprising episode for many, but themes of forgiveness, teamwork and faith might resonate.
In this episode, Heather speaks with Gustavo Tavares of Top Employers Institute Latin America. Gustavo recently facilitated a keynote speech Heather delivered for Harvard Business Review Brasil. He shared more about his leadership style, his refreshing philosophy on empowering his people to chart their own coarse and his mission to burst the leadership isolation bubble.
Key takeaways:
- Leaders show receptivity to change so that their people will emulate what they see
- There is no need to isolate the leader from the troops
- Make sure to counterbalance autonomy with accountability
- When leaders are on the journey, their team is there too-through peaks and valleys
- Trust your own instinct
- Treat others how you want to be treated
In this episode, Heather speaks with Greg Wathen, President and CEO of Economic Development Coalition of Southwest Indiana about a recent post on Linkedin from one of his employees that sparked so much attention that that over 3.5 million people view it and many of those responded with admiration. That link is in the show notes at customerfanatix.com/podcast.
Heather speaks with Greg about his unique leadership perspective, and he delivers some great advice about how to strengthen our leadership.
Key takeaways:
Leaders must walk the talk
Leaders need to deal with the facts surrounding their people’s personal lives
Think from the other person’s perspective
Do the little that that mean a lot
Allow people to put their best into what they do.
Be clear about your goals
Celebrate wins
In this episode, Heather speaks with Dr. Jandell Allen Davis, President and CEO of Craig Hospital in Colorado about her refreshing perspective on connection and bringing her whole self to the workplace, Her leadership fumbles and the unlikely, but likely journey she is on in her leadership.
Key takeaways:
- Our journey whether smooth or bumpy puts us where we are supposed to be
- Your people want to see you and be seen
- Touching customers and employees as a CEO deepens purpose and refreshes you in the mission
- Better to show up and speak up
- Leaders need to have a healthy narcissism
- Trust the wisdom of your team
- People have something to contribute. Don’t shut people out and down
- Focus on the work and the people I am responsible for
- It’s important to speak truth to power
- Don’t worry about being a king or queen, because people are always watching
- Let the forces of the water move you
This is Heather’s Top 3 pick so far!
In this episode, Heather speaks with Ian Sohn, President of the Chicago office of of Wunderman, a creative tech company. Heather discovered Ian through an article written about him in the New York Post where they highlight a recent open He wrote to employees about his expectations for employees checking in after work hours. You’ll want to listen in on his perspective after you read the article. Ian talks about his leadership style, his philosophy of growing talent and even about a rough spot he found himself in as a leader.
Key Takeaways:
- Leaders must transfer what they know to those around them
- Be intentional about the words that you use to express emotion
- Always consider the intention of someone’s actions before holding it against them
- Think of mistakes as teachable moments
- If leaders do the hard work to build trust through expressing love then no need for foreplay when go to deliver feedback
- Consider the employee lifecycle when coaching them
- Trust and then hold accountable
- Showing some vulnerability regarding mistakes is very important to build trust
- Take care of yourself first
- Never do a bad imitation of someone else, be you!
In this episode, Heather Younger, speaks with Giridhar Akkineni, CEO of AkkenCloud about his leadership style. His anything but smooth journey to leadership, his hyper focus on all things customers and the ways that he helps his people find meaning in their work.
Key takeaways:
Make it your focus to give your people something to be excited about every Monday morning
Be open and personally connected to your people
Customer success can be a driver for a bonded culture
Set clear goals so that everyone can know how what they do connects to the bigger picture
Never assume anything; ask the right questions
Rely on your team at work and home
Connect at a personal level with your team
Always be a learner
Focus on time management
Giridhar provides a very transparent path from which we can all learn.
In this episode, Heather speaks with Steve McIntosh about his leadership style, a very engaging story of his early leadership challenges and some powerful tips for all leaders. Key takeaway: Always seek feedback from all around Leaders don’t realize that in order to lead you must have followers People want the leader to take them somewhere they want to go Provide a setting that allows your team to see the good and bad of leadership by giving them more responsibility It can be lonely as a sole leader. Do it with others. Leaders are not superhero’s Enjoy this conversation with a gent from Scotland who currently resides in the Cayman Islands!
In this episode, Heather speaks with Carey Jenkins, CEO of Substantial. Carey shares with listeners her unique outlook on her leadership journey, her leadership style, her refreshing outlook on the evolution of leadership and the power of mindset.
- Be a continuous learner and seek the fresh start in your leadership
- Be intentional in your leadership
- Be clear about your organization’s purpose
- A leaders job is to serve the people they lead
- Leaders don’t need to be the hero, but work with their team to be the hero
- Leaders need a time to recharge.
In this episode, Heather speaks with Megan Bertrand, SVP of Learning and Development for First Bank. Megan shares a great way she connects with her team, her leadership style and a time when she was not the greatest leader she could be and how that impacts her today. This was Heather’s first in-person interview and you can feel the energy and connection even more.
Key takeaways:
Leadership is a journey. It never stops
You can’t lead if no one is following
You can’t lead from the dirt
Set time aside to spend with team that is not about business, but that is fun and personal
Your people want to know you outside of work
This too shall pass if you are struggling in any way
Have fun listening to this one.
In the episode, Heather speaks with Nick Mehta, CEO of Gainsight about his leadership style in the context of his company’s values, a time when he was not the best leaders he could be and he gives us all some great words to wisdom.
Key Takeaways:
- Commit to learning everyday and realize that we all start at the beginning in our leadership
- Create environments of psychological safety
- Treat others as they would want to be treated.
- Bring your inner kid to work everyday
- Remember all of the different frames or “customers” you need to serve. Don’t just be single-minded.
- Be transparent and vulnerable
- Learn from other leaders, but do YOU the best you can
- Do things now despite your ability to scale them later. This might be your only chance.
You will really enjoy this one!
In this episode, Heather speaks with Jill Katz about her view of leadership, a time when she not the best leader she could be and pearls of wisdom that she offers all leaders. Jill discloses the 3 C’s that she shares with the work that she does.
Key takeaways:
*Exercise candor, courage and care
*Feedback is a gift. So, take it as such.
*We are leaders in family, in the community and at work
*We must relate to our employees in ways differently depending upon how long we have led them and how long we have been a leader.
We grow constantly, and hopefully, so does our team
In this episode, Heather speaks with Danielle Vaughan, EVP of Human Resources at FirstBank about her journey to leadership, her unique leadership style and what leaders can do to better connect with their teams. Key takeaways: Leadership is a long journey If you want employee buy-in, break down the goals into smaller steps. Have courage to ask for feedback to keep you on track Leadership has more with how you leave people feeling and how much they want to follow Grow your social intelligence by understanding what your people need If you feel like your desk is neglected imagine what you people might be feeling *Stay true to your values and don’t have regrets
In this episode, Heather speaks with Melissa Ebert about her leadership style, concepts of psychological safety, Why self care is so important and a few challenges she has had along the way.
Key takeaways:
*Get input from your team to understand where they come from
*Seek first to understand
*Help you people live in their strengths
*Make sure to be specific with your people when letting them know about an expected result. They may not fill in the blanks.
*Hope is not a strategy
*Allow your people the space to decompress
*Take to time to rejuvenate so that you can be the best for your people
In this episode, Heather speaks with Peter Melby, CEO of Greystone Technology, about his leadership style, the reason he likes to lead, his unique way of ensuring consistent communication and conversation amongst the team and the manager. You will learn a ton from this one!
Key Takeaways:
- Growth comes form insisting on learning and adapting
- It’s important to be able to bring mistakes forward to be able to bring great things to the market
- Leaders need to connect with people to get to the problem they need to solve
- Human nature is our common thread
- In order to find out where people really are, leaders must ask the right questions
- Remember, you don’t have to do it alone. You have a team.
- Setting up consistent, objective practices that produce positive emotions in those you lead
- Don’t miss the opportunity to have camaraderie in your leadership. It’s easier to do it together
In this episode, Heather speaks with Claude Silver, Chief Heart Officer at Vayner Media, about her leadership style, the unique ways she engages with her team, how her “real” way of leading grows those around her and much more. She is someone you’d want to sit and talk with for a lifetime. Don’t miss this.
Key Takeaways:
*Everything is about relationships and connection
- Introduce 10 random employees to new employees so they get a sense of who you are
*We all have brokenness. While it’s not good to live in that space all the time, it’s important to show different sides of you to your people to build deep trust
*Be accountable for how you show up to your people
*In the moment when we show our humanity, the beauty and richness is there
*Have the tough conversations; look yourself in the mirror too
*Connection is the end all-and creates trusts and anything is possible with trust
*Listen, Listen, Listen
*Be radically transparent
In this episode, Heather speaks with John Haynes, III, Director of Corporate HR, Americas at Johnson Controls, about his leadership style, a time when he was not his best self and some tips for self-reflection. This is an engaging conversation around communication techniques and strategies for those looking for insights.
Key takeaways:
- Do the mirror work to be self-reflective
- Get feedback on your leadership style from many different people
- Don’t stop experimenting with solutions
- Take care of yourself first
- Think of your relationship with your people as an equal energy exchange
- We can’t use one communication strategy for everyone. Have many from which to choose
In this episode, Heather speaks to listeners about a critical part of leadership: the imposter syndrome. Heather recalls a recent story when this came up for her and the reason for it. Heather message is powerful on this show. Key takeaways: You are good enough The leadership journey isn’t always a smooth one Leadeship is not about perfection Own where your drive to lead comes from Don’t give up as you are where you are supposed to be as a leader It’s the act of leading with Heart that your people long for This is a short, but powerful show. Listen in!
In this episode, Heather speaks with Sarah Bernhardt, VP, People of Greystone Technologies about her leadership style, a time when she was not the best version of herself and about the one critical thing leaders can do when they are stalled in their approach to connect with their people.
Key Takeaways:
- Even when we are not our best selves, we should be able to bring our whole selves to work
- Getting out of the daily environment to connect with our people is all we need to do
- Moving physically away from negative environments can change how we lead
- Never lose empathy for those you lead. Put yourself in their shoes
- Sometimes when people misbehave at work, they are living out of fear
- Think about the intentions of your people when they behave oddly
In this episode, Heather speaks with Renee Smith about her leadership journey, her innovative approach to infusing love into government, her challenges as a leader and some very clear ways that leaders can show more love and care for the people we lead. You do not want to miss this and will probably want to listen twice!
Key takeaways:
- Once we eliminate fear in the workplace, we increase love.
- When we bring more humanity into the workplace we increase performance
- We need to invite people to be more real at work
- Emotional responses need to be more understood
- We need to get comfortable leading our people through emotional circumstances to build more trust
- Help your team feel loved and cared for
- Help to create a family atmosphere
In this episode, Heather speaks with Kristy McCann, Founder and CEO of GoCoach. Kristy speaks to Heather about a recent example of not being the best leader she could be, the way she “lets light in” when things aren’t perfect and how she connects with her virtual team.
Key takeaways:
- The lens of the leader impacts those around her
- All good people and not so good people make us the leaders we are today
- Let the team lead you
- Understanding your stressors is key
- You need to have a bad day to see the blessings in front of you
- Our work should be focused on how we can inspire others
- We are able to reach more people when we remove the walls
In this episode, Heather speaks with Daniel McCollum of Torrent Consulting. Daniel talks to Heather about his leadership journey, his drive to raise others up and how his own personal why helped his organization get back on track.
Heather also invites you to tune into her webinar "How to Show Them Their Voices Matter" by visiting the following link. https://zoom.us/webinar/register/7915478353778/WN_Yese7Q8MT3OTvfsUZAAl2A
Key takeaways:
- You can empower others but don’t abdicate your leadership
- It’s important that leaders speak the future into their people by setting a vision that might be bigger than they thought they can do
- Creating the vision removes the fear
- It’s often necessary to deepen the roots and slow down growth to move the business forward
- Leading others is a privilege not a right.
- If you can’t answer what your personal why and organizational why are, move to another job.
This is a rich and deep conversation. Listen in!
In this episode, Heather speaks to Adam McCoy, Director of Employee Experience at Arrow Electronics and President of the Mile high Society of Human Resources Management about his leadership style, his unique view of his role as leader and what he recommend all leaders to in stressful situations.
Key takeaways:
*When you do not shine as a leader and slip up, sit with the team and see what they think went wrong and admit your mistakes
*Seek feedback
*Ensure authenticity
*Be willing to share yourself with your people beneath the surface
*Don’t create the team who needs a micro managing manager
*Take a moment to breathe
This is a meaningful conversation with rich lessons for all listeners. Enjoy!
In this episode, Heather speaks with Patrick Brady, Regional President for FirstBank about his leadership style, philosophy of leading people, the different levels of his leadership and a critical nugget for leaders who might be at an impasse in their leadership.
Key Takeaways:
*Leave room for your people to be independent in their roles
*There is a way to still remain with an organization and team even if your leadership style differs drastically from your manager
*It is the leader’s fatal flaw not to go deep with their people and build personal relationships
*Our people want to see our humanness
*Employees was meaning in the work that they do
This is a rich episode with a light-hearted and heart-centered leader.
In this episode, Heather shares the highlights from 2018 guest interviews and foreshadows for listeners what 2019 will look like. She shares that she will be publishing a book bases off of the principles in this podcast and also has a special request for listeners.
In this episode, Heather speakers with Judith Scimone, Director of Talent Management at Google. This was a rich conversation focused on Judith’s foundational beliefs about the role of e leader, her brilliance when connecting with her global team and a lightbulb moment when she was not the best leader she could be.
Key takeaways:
- In order to really understand what someone is good at, you must care
- Leadership is ensuring everyone can bring their best selves to work
- Don’t wait to receive a mission. Rather, bring your own personal mission to any work you do
- Leaders find a way to get their people closer to their own missions.
- Is it better to risk a disconnection with the organization, or just be vulnerable enough not to be perfect?
Don’t miss this one!
In this episode, Heather speaks with Marylene Delbourg-Delphis. She is a powerhouse of knowledge both in academia and in the corporate world, having led multiple companies and boards. She talks to Heather about her unique leadership journey, her work on her book Everybody Wants To Love Their Job and what leaders should focus on.
Key takeaways:
- Leadership is a conversation
- Believe in the ability of people to learn and they will
- Never undervalue your people
- Good leaders make it a religion being accessible to their people
- Walk around to connect with your people
- Not everyone needs to be a leader
- Leading is not for yourself but others
- Leaders need to process data they receive from others
In this episode, Heather speaks with longtime friend and human resources practitioner, D’Anthony Tillery, about leading with heart, evolving as a leader and what is takes to lead with compassion.
Key Takeaways:
- Leadership is about always learning
- Even though we want to empower and trust our people, we need to provide enough guidance that helps them make good decisions
- We don’t have to be friends with our employees, but we must know what motivates them outside of work
- Leading can be from a place of compassion and understanding
- Leaders must rule from the heart
This is a juicy episode with a great story of leadership trials and success.
In this episode, Heather speaks with Robert Glazer, CEO of Accelerated Partners, an affiliate marketing firm. Robert shares his unique ideas around separating from employees, his leadership philosophy and ways to be clear about who you are.
Key takeaways:
- Leadership is not a summit, but it’s a dance and the moves change
- In order to have integrity, we should be aligned in what we do, think about and say
- Fly your flag so that others know exactly who you are and choose to come towards you or not
- Make tough decisions fast
- If struggling in leadership, peel back the core to make sure it’s aligned with where you want to go
Listen in on this informative and energizing talk as Robert shares some different wants to think about our purpose and about retaining superstars.
In this podcast episode, Heather speaks with John LaFemina, Director, Performance Management at Pacific Northwest National Laboratory about his leadership style, a time when he was not the best leader he could be and some great tips of being genuine and connecting with his team.
Key takeaways:
- Being a genuine leader gives permission for others to be the same
- Don’t believe the myth of the perfect leader
- Embrace yourself and be ok with yourself
- Create more human work relationships
- Embrace failure
- Believe that you need other people to accomplish things.
- Apologize when you screw up
- Leaders cant accomplish anything without being authentic
John was a fantastic guest. As a seasoned leader, his thinks of himself as the mirror for this organization, helping them measure the success of projects and initiatives. Listen in to learn from him!
In this episode, Heather speaks with David Niu, Founder and CEO of TINYhr creator or TINYpulse and employee engagement technology platform. David shares an eye-opening story of a time when he was not the best leader he could be and what he does to stay in the best place he can be.
David talks about his leadership and entrepreneurial journey and why helping people learn and grow is his priority.
Key takeaways:
- Everyone has their own version of the truth
- Transparent leadership builds trust
- Journaling is a great way to stay centered as a leader
- Sometimes it is necessary to slow down in order to speed up
This is a great podcast episode for entrepreneurs.
In this episode, Heather speaks with U.J. Jatar about his leadership style, the unique background that contributed to his leadership focus, challenges in leadership and a refreshed vision of human potential.
Key Takeaways:
- Our people have more potential than we give them credit for
- Human ingenuity is unlimited and leaders can unleash it
- We just need one person to believe in us
- Bring a vision forward that everyone believes in and accomplish more together
- Self care helps us be better leaders
This was a revealing episode and illustrates that even the most emotionally intelligent leaders fail to do everything right in the leadership space. It is a journey and may never be a destination.
In this podcast, Heather speaks with Mindy Flanigan, Chief Inspiration Officer at Inspiring HR. Mindy share her leadership philosophy, a story when she was challenge to be the shining leader she is today, tips for connecting with a fully remote team and an amazing pearl of wisdom.
Key takeaways:
- Leaders should create rallying cries that employees can grab onto
- Be purposeful and consistent with connectedness
- Leadership is often both nature and nurture
- It’s perfectly acceptable to say that you “love” you employees
In this podcast episode, Heather speaks with Farouk Rajab about his leadership style, the secret to his leadership success, a time when he was not a shining leader and how he came out of it. You will love this one.
Key takeaways:
- Leaders must be good followers first
- Seek to learn first and teach others to do the same
- Give your team members a space to create and flourish
- Hire the best talent so they can do their best work
- Test your people before assuming their talents
- Make it ok not to be perfect
- Be tender and kind
This is a rich conversation that truly brings forth the Leadership with Heart foundation. Enjoy!
On this episode, Heather speaks with Mike Pritchard, CFO at the CU Foundation. Mike shares the things that drive him to lead, his desire to continually learn and where he might mess up along the way. Key takeaways: 1. Leaders must have a cadence of accountability for themselves and others 2. Leadership is about evolution. We never arrive at the place that’s the end 3. Find a coach, whether formal or informal, who can help you become better 4. Don’t do leadership alone; we are better together 5. We all need to have technical skill to do our job, but at a certain point, we must seek to develop emotional intelligence This is a great one that will give any leader looking for a boost a motivation just what they need. Enjoy!
In this podcast episode, Heather speaks with Mareo McCracken, about his leadership journey, the unexpected story that served as a catalyst for his current leadership mindset and shares a pearl of wisdom.
Key takeaways:
- New leaders often seek control when they are new to their role
- Real leaders help others see the vision, want to follow it and empower their people to do something about it
- Leadership is giving people courage to try something new
- Leaders need to be led as well
- Leaders must be more active in the lives of the people they lead
- Leaders need to be focused on others and not themselves.
- How well you lead is determined how good your conversations are with your people.
- Take time to get to know your people
- If you are thinking about yourself first, you are starting on the wrong foot
These are just some of the takeaways from this rich conversation. Listen in!
On this podcast episode, Heather welcomes Joe Kwon on the show to discuss his leadership style, a time when he was not the best version of himself and some of his key principles in life.
Key takeaways:
- While we can learn different body language or communication techniques, it is more important to connect with people deeply beforehand for those techniques to take hold
- Sometimes, in order to take the fight out of someone, don’t fight back. Allow them to vent and be heard
- Often, once we allow people to voice concerns on one topic, their actual concerns reveal themselves.
- Ego can be good as a leader. The issue is whether the ego is focused just on “me” or on “we” as well
- Acknowledge your people in a sincere way without needing or wanting anything from them
- You can accomplish amazing things by changing yourself first.
In this episode, Heather shares a private message with all listeners about the need to be patient while growth and development are taking place within them and their teams. Heather shares a personal story about a big step she took to improve herself, and how she stumbled along the way. Listen in on this episode of you are frustrated with not seeing results from change and development immediately. It might help you see things in a different way!
On this podcast episode, Heather speaks with Rich Gassen, Supervisor of the University of Wisconsin’s print shop.
Heather talks to Rich about his leadership style, the roots of his leadership and Rich leaves Heather with some great tips and nuggets.
Key takeaways:
- Sometimes we must be leaders without titles to become leaders with titles
- Empowering staff to do their best work allows the leader of the team to enrich a broader audience and grow themselves
- Always be present, available and engaged with your people
- When your staff knows your mission and knows what has to be done, trust them to do it
- Someone emotional self-management , or regulating our emotions is something that we learn to get better at over time
- Leaders cannot give what they do not have and must find resources for themselves to manage others better
- Seek out training and development opportunities for your team that takes into consideration the whole person inside and out of work
- We all win when the team uses theirs strengths
- Life-long learning is key
- Get to know your staff and attend to their needs
This episode is helpful for all leaders, but particularly helpful for newer supervisors or managers. Great stuff!
Heather shares a message about leadership having tough conversations around the business. In this short and sweet episode, Heather addresses when and how to have tough conversations about things like performance or layoffs. Heather shares her own personal experiences that will enlighten listeners. Enjoy.
On this episode, Heather R. Younger, speaks with Nick Smarrelli, CEO of Gadellnet, an IT consulting firm about the roots of his leadership, how he merges culture with data and other unique ways that he leads his organization.
Key takeaways:
- Culture is meaningless if we do not operationalize who we plan to sustain it
- Culture is not just unicorns and rainbows. We need to scorecard operations
- Watching out for the metrics behind the business can be just as much fun than talking about culture
- In smaller organizations, engaged employees are obvious and slackers cannot hide
- Give people the vocabulary that is acceptable to use when others are not complying with organizational values
- Focus on ways to operationalize values
- Leaders do not have to be the best at everything. Hire for that and admit mistakes along the way
- Leadership is not a destination. Rather, the executives are on a journey with the rest of the team.
On this podcast episode, Heather speaks directly to you. What is your personal identity? Who do others think you are? Where are the gaps? In this short episode, Heather delivers a short and potent message about our identities, how they frame out what we can offer the world and the importance of sticking to who we were born to be. This might just be the message you need to hear on the particular day!
In this episode, podcast host, Heather R. Younger, speaks with Colorado Banking Commissioner, Patty Salazar about her leadership style, her heartfelt appreciation of her parents, her struggles as a strong Latina leader and the ways that she connects with her team.
Key takeaways:
- Do the right thing
- Its okay to speak without a filter if you are being yourself.
- Ask for support for those around you. Don’t feel like you have to do it alone
- You can’t be everything to everyone
- Make your leadership style situational to meet the needs of your people
Enjoy this very candid discussion!
In this podcast episode, Heather R. Younger, podcast host, speaks with Chief Ray Aguirre of the California State University-Fullerton campus about his leadership journey, what drives him to lead and very practical, yet impactful ways, he connects with his team and builds trust.
Key takeaways:
- Leaving a legacy doesn’t mean that we are forcing the fact that we are known for something once we are gone, but that the way we live our lives and display professionalism and compassion at work leaves its own impact.
- We can learn just as much from bad leaders as we can good leaders.
- Leaders need their people to know that they are prepared to get in the trenches with them and that they have been there.
- Leaders of organizations must take a macro view to understand all that is going on inside and outside of their organizations.
- Leaders seek out mentors to help them get stronger.
- Leaders should take the time to connect on the personal lives of their people.
- It’s the little things that endear your people to you.
Don’t miss listening to the rich conversation Heather has with the Chief and some powerful tactical tips he leave us with.
In this podcast episode, Heather R. Younger speaks with Denise Testori, President of Prestige Cleaners about her unique management style and a time when she was not the best leader she could be.
Denise considers herself as a servant leader as a part of a family-owned organization. She acknowledges that the size of the company she leads allow her to learn more about and spend more time with the people who show up to work everyday. Some key takeaways from this podcast are:
- How to humanize the workplace and build relationships with your team
- Get outside feedback and help to grow yourself, your team and the organization
- Invest in your team to grow them and keep them with the organization longer. Do what is required to make sure they don’t leave.
- Maintain flexibility, stability and empathy with your employees and customers.
Golden nugget: Showing your team members that you want to know them as people and not just as a number on a payroll list, helps them to feel important and valued. Then, they turnaround and do it for your customers! Don’t miss out on this warm discussion.
On this podcast, Heather R. Younger, J.D., podcast host, speaks with Keith Freier, COO at Pacific Northwest Laboratories about what drives him as a leader, his biggest area of improvement and key nuggets all leaders should know and utilize to increase their effectiveness.
Keith shares a story from the movie, Remember the Titans, where Denzel Washington, the main actor in the movie, calls one of his players on the carpet for his attitude. The player then says, “With all due respect coach, attitude reflects leadership.” This resonated with Keith and represents his leadership style. He discusses the concept that leaders can’t have a bad day, and must be purposeful in maintain a positive mindset.
Another key nugget is that leaders should look to not just one mentor, but a “personal board of directors.” Keith shares with the listeners how to do this and why its important.
To reconnect with his team, Keith focuses on introducing humor into the workplace and making sure to make time to spend time with his people. He sees the main role of a leader if to pave the way and then get out of the way and let his people do great work, while also enforcing that he is there to remove obstacles and support them.
You don’t want to miss this very open discussion about the struggle of leaders to strike the balance between transparency and confident communication.
In this podcast episode, podcast host, Heather R. Younger, J.D., speaks with Heather Heebner, former SVP of HR at Instawares Holding Company about leadership from the unique lens of a human resources executive. Heather shares her perspective on “happy employees”, and, instead, focuses on creating an environment that makes people proud to work there and do the work that they do.
Heather opens up about an early learning experience with differing communication styles and how she had an awakening after one specific instance that drove her to hold herself and others to a higher standard. She relates stories of leaders who were “in-the-trenches” with their people, and they were much more effective as a result.
Heather enlightens listeners on the importance of active listening, serving others first and trusting the silence and allowing others to process what is happening.
Her key nugget? Look internally as a leader. Continually development yourself and find people who support you and hold you accountable.
This podcast holds a rich conversation about the role HR plays in organizations and as leaders-with or without titles.
On today's HR podcast, Heather R. Younger, podcast host, speaks with Eric Jacobsen, SVP of Operations for Extraction Oil in Gas, a publicly traded oil and gas company our of Colorado. Heather speaks to Eric about why he chooses to lead, a time when he was not proud of himself as a leader and how he changed that at about the many ways he connects with his team.
They also talked about maintaining the proper focus on what is important as a leader and some key ways to reach across the table and collaborate to produce a larger team focus. As the discussion continues, we also learn how sports of extracurricular activities can form us as leaders and expand our view.
The most important takeaway was in Eric’s description of how he emulated many of the greatest leaders he worked with to become the leader he is today. In his words, “Look at yourself in the mirror; keep your people at the forefront; Observe others.”
In the podcast episode, Heather R. Younger, podcast host, speaks with Tammy Taylor, about her leadership journey, her style and a little about how she was not always the best leader she could be. Like many leaders, Tammy shares how, at one point, she let her ego get the best of her, but put that aside to become a better listener. Tammy outlines her communication strategy she uses while overseeing a 1300-person organization. She talks about the importance of celebrating successes and being an astute listener.
Her final words of wisdom for leaders was very impactful with such words used like “courage”, “imperfection”, and ”status quo”. This is a must-listen.
On this episode, Podcast host, Heather Younger, speaks with Christinne Johnson. President of HR at First Bank. Christinne shares a lot about her leadership style, what drives her to be a leader, and when she was not the greatest leader. Parting messages? Leadership is a journey filled with detours. Try to have self-awareness and reaction to a situation happen closely together not way after the fact and show yourself grace just as you might show others grace to make mistakes and then get up and get back to work. Christinne reflects on one of the greatest things a leader can do in order to keep reputation and integrity in place; pause, reflect and evaluate before responding.
On this podcast episode, Heather speaks with Megan Wick, Executive Director of Gamma Phi Beta International Sorority. Megan illuminates for listeners that emotional intelligence can be learned and it is an evolving skills. Megan highlights for listeners the importance of self-management when it comes to our emotions.
Megan shares stories of times when she was not the Leader with Heart she is today, and that it is a journey to better leadership. She didn’t just arrive, but is growing through hard work. Megan believes in begin present as a leader and in listening to her people and mentoring them. She makes an eye-opening admission about the types of interactions that make her feel threatened. Megan also speaks a lot about value congruency in that she makes this her north start both at home and at work.
In this podcast episode of Leadership with Heart, Heather speaks with Dirk Frese, Director of Sales and Marketing for Julabo and co-founder of WISDOM. Dirk shares with listeners a powerful north star for why and how he leads others.
Dirk says it all starts with love. We need to love our people, our customers, our products and services and all else will follow. Having said that, Dirk makes it quite clear that leaders cannot be soft and must have tough conversation that are not driven by anger, but by compassion.
Dirk also reveals some key ways that leaders can re-connect with their people after periods of disconnect. He thinks no matter what, a leader must take the whole person into account if he/she wants to be effective. Finally, Dirks’ pearl of wisdom focuses on courage. Enjoy!
In this podcast episode podcast host, Heather R. Younger, speaks with Aaron Skogen, General Manager of Aquatix. Aaron admits that his leadership style has evolved over time, but his leadership signature came from a surprising place.
Aaron shares with listeners a leadership failure on his part some years back that continued to shape him and teach him value lessons. He credits clear and consistent communication with much of his success. The most compelling part of Aaron’s leadership style if his level of sincerity and genuineness. Your hearts will be touched as you listen to Aaron’s account of a visit to one of his team members. It is obvious how Aaron fulfills his mission of creating a shared sense of purpose amongst his team. Listen and learn!
On this episode podcast host, Heather R. Younger, speaks with Jim Reuter, CEO of First Bank. Jim is deeply driven by the impact he has on others and the legacy he will leave behind Jim shares some great insights about why he rarely leans on his title when interacting with people.
Not surprisingly, Jim describes his leadership style as heart-led, vulnerable, authentic and bottom-up collaborative. He focused on walking a different path every day in order to connect with the people he leads.
Having said all of this, Jim admits that he has not always been the perfect leader and shares a couples stories to enlighten us. On this show, we also talk about the need to discern how transparent to be. You do not want to miss this conversation.
In this episode podcast host, Heather R. Younger, speaks with Tim Hinchey III, President & CEO of US Swimming about his role as a leader of this national organization.
Tim recounts for Heather the roots of his leadership and that his father formed in all things leadership. He believes that work ethic, discipline and not cutting corners are key tenets of effective leadership.
When asked how he connects with his team and the people who work for the organization, Tim chuckled about the fact that he takes walks with them to Starbucks, which is located near their head quarters. He believes in servant leadership and in being authentic to those around him. He seeks to provide utmost transparency with his team and make sure he is accessible to them.
In the end, Tim believes in the Golden Rule in business and in life. Treat others how you would like to be treated.
In this podcast episode podcast host, Heather R. Younger, speaks with Mark Nagel, Senior Manager of People at Southwest Airlines about his leadership style, how he connects with his team in a deeper way and the drivers for his current leadership.
Mark openly shares a time when he was not the great leader he is today in a way that reveals why he is a leader with heart. He shares his 80/20 rule for getting the most out front line team members. Mark assumes greatness is all around and works hard to make his people feel valued and safe. He recommends that all leaders spend time with their team members daily in informal ways in order to stay connected. Listen all the way to the end as Mark shares some powerful keys to effective leadership.
On this episode, podcast host, Heather R Younger, dives into a powerful set of discussions with Kristi Turner, CMO of Compeat. They discuss the importance of diversity at the executive leadership table, the role that upbringing can play in defining a leadership style and gift of being a leader. One the key discussion circled around the idea of organizations setting standards of ethics and values while, at the same time, allowing for individuality to show through.
Kristi evangelized the idea that leaders hire to their weaknesses if they are smart and want to be more effective. One critical piece of Kristi’s learning to be a better leader was to watch the best and worst leaders, and then turn it into her own secret sauce. This episode will get your adrenaline pumping!
On the podcast call, Heather R Younger, podcast host, speaks with Trent Selbrede about his leadership journey. He reveals to listeners that he struggled to be the best leader he could be, because he was often unhappy and didn’t know why. He highlights that his discovery of self-awareness was the winning piece he was missing. He share a very touching way to connect with team members. Listen on.
On this podcast episode, Heather speaks with Scott McCarthy about his journey as a leader in the Canadian Army. Scott reveals that his motivation for leading his people is really making the lives of his people better. He uses delegation and empowerment as his hallmarks. Scott shares some great stories. Some that are when he was not the most outstanding leader. Some when he found ways to connect with his team even under stressful circumstances. As he said, “Build a team before the crap hits the fan.” This was a fun episode.
In this podcast episode, Heather R. Younger, podcast host, speaks with Nate Iglienski about an emotional event that changed the way that he leads both his family and his team members. He provides some great practical things he did to turn his team around after being told that they were not a team. Nate points out that often when something is not right with the team, the leader needs to look inward and work on them. He defines much of his leadership style as empathetic, flexible and transparent. Finally, Nate leaves all leaders with a great message of continuous improvement
In this podcast episode, podcast host, Heather R. Younger, speaks with Rob Pepper, Marketing and Business Strategy Leader at iStratus, LLC. Rob shares his fundamental leadership style. For Rob, his success strategy is surrounding himself with talented individuals and then letting them do what he hired them to do.
His favorite saying, “Get comfortable being uncomfortable” is how he pushed his team to see more in themselves and to challenge themselves to expand their potential. Rob prides himself, too, in getting in the trenches with this team and rolling up his sleeves. He also shares some challenges too.
In this podcast episode, Heather speaks with Tom Dietzler, Director of Operations at St. Peter Lutheran Church. Tom highlights the importance of walking around daily to connect with his people and just talk to them. He reiterates the importance of consistent communication with his people. He says that if leaders don’t communicate, someone will fill that vacuum with rumors, or worse. His main focus is to empower people and to make them feel important and he tells a story of when he was not the best leader he could be. This was a conversational call like no other.
In this podcast episode, Heather speaks with Rich Todd, Founder and CEO of Innovest. Rich tells a great story of the journey he took to the more humble, other’s focused leader he is today. The road was not a straight one. He is an innovative leader who uses 360 reviews to determine bonuses for his staff of 50. Social responsibility plays a huge role in his firm’s strategy to create a positive culture and feed it. Rich details the tactics behind his culture strategy that will leave listeners wanting more.
Sarah Bierenbaum is a leader who provides a space for her people to fail. She relays that she is an evolving leader and admits that she is a work in progress. She aspires to be more actively listen to her team members. She works hard to be in alignment with this more evolved leadership style.
Sarah is the perfect example of a leader with heart, because she is emotionally self-aware of how her actions affect those around her and bring a potential conflict to the forefront to improve herself and her connection with her team. She shares stories of times when she was not the best version of herself, and some great insights about how she moved to a more effective leader.
When you want to accelerate your growth as a leader and scale to a larger role, Jennifer Butler tells us that we must set clear expectations with our team, be transparent about how we need help and lead with the heart. She cautions us not to let go of the deep connections we have with our team members and to lead with a sense of self.
In short, be a leader with emotional intelligence. Jennifer recalls a couple powerful stories when she was not the best leader she could be and how she courageously moved through and past that place to the leader she is today. The end result, she grew her influence with her team and the trust they had in her all at once!
Individualization
When asked what defines Jennifer as a leader, her answer was, “Doing unto others as done unto you. ” Jennifer had people in her life who decided to coach her as an individual. They looked at Jen and said, “What makes Jen unique and distinctive?”
She grew up in a family that didn’t have defined roles. Maybe it was because she grew up with all sisters and therefore they just got allocated the chores; the lawnmowing was not necessarily assigned to a male in the house.
Jennifer felt like she has taken a very individualized path, and it took her a long time to realize that. A woman she worked with introduced her to an assessment tool called Strengthsfinder and found that her number two result was Individualization.
Jennifer Butler Quote Card
When she read the description, it really resonated with her because she really does seek to understand people, and fundamentally believes in my heart of hearts that there’s the best version of you that’s possible.
Insecurity will not make you a better leader
About four years ago, Jennifer was asked to be a manager over a function she had never worked in before. She was given an opportunity to manage a sales team of 70 people, and she was terrified. She didn’t have the “technical experience” when it comes to sales.
But instead of going in and asking the team for help, she decided to go in and exude an exorbitant amount of confidence. She was determined to not let her new team know that she didn’t know what she was doing.
But they DID know, because they read her resume, and that was actually making that team more insecure about her.
The point is, instead of acting like a leader who knows it all, you should be authentic and tell them what your strengths are.
“If I had just led from the heart, showing that I cared for them as individuals and as a team, providing support to enable and empower them, recognizing that they already have a great thing going on and I’m just there to bring a new perspective – that would have been so much better.”
The difference between a leader and functional expert
She had been working with the same sales team for six months, and it was about time for them to give her some blind feedback. She knew that day was going to come.
But she was surprised by what they said:
“We just need Jen to give us the vision and we will follow her. We know what she is, we know that she doesn’t have the technical expertise in sales, but if she sets the vision, we’re going to follow.”
That’s when she began to learn the difference between being a leader and being a functional expert. She considers it a gift that her team gave her that feedback. They were positive and said, “We could do so much more if she just asked for help.”
Mentions
Connect with Jennifer on LinkedIn
https://www.tessatherapeutics.com
Strengthsfinder
Podcast host, Heather R. Younger, J.D., speaks with Andrew McDonald, principal at a Colorado school, about what it takes to connect with each person and listen actively.
Description: In this episode, Heather speaks to Andrew about the unique challenges he faces as a school principal around leadership. He relays that he has multiple customers to include students and teachers. He demonstrates social intelligence in showing a deep compassion for his people and wields substantial influence, because he is other’s focused.
In this episode, Heather speaks to Steve Paul about his leadership philosophy. He shares a story that greatly impacted his style of leading himself and others. They discuss past challenges and how he was able to land in a positive place with his team members. He admitted that his guiding force resides in his faith.
Steve Paul, a longtime friend of mine, but I’ve known him as a leader. He’s also a previous client. The reason why I’ve invited him on here is because I’ve seen over the years, number one, his growth, but also the fact that he has what a lot of leaders have–that internal struggle with trying to lead with heart, trying to get the most of their people, but he has this really keen awareness of where it is that he may be falling short, and he also has this deep desire to try to get better. So that is what leadership with heart is all about.
On this podcast I ask you to see yourself in the stories my guests tell about times when they were not the best versions of themselves, but how they used their heart to guide them to a place of deeper connection with their teams and heightened leadership prowess.
Today I’m very excited to welcome such a leader in Brigitte Grimm, treasure of Adams County, Colorado. I have witnessed her leading with heart, her team, and have actually heard their feedback as a result. Stay tuned for this wonderful podcast.
I speak with Brigitte about her leadership style, the challenges she faces as a leader in the public sector, and the ways she stays connected with her team members when things get busy. She reveals her passion for leading and clearing the path for others to do their best work on behalf of citizens.
Employee experience is powered by emotions. Managers and/or leaders within organizations get to choose which emotions they unleash from within the people they lead. Leaders, meaning supervisors or above in an organization, drive much of the positive or negative emotions by their actions or inactions, their words, or what the fail to say.
When a manager chooses their words and their actions carefully, they exhibit great emotional intelligence. These managers are often thought of as, “Leaders who care,” or I as I like to call them, “Leaders with heart.” This special brand of leader drives engagement and loyalty by simply being themselves. Are the leaders perfect? Absolutely not. It is in their awareness and sharing of some of their imperfections that we realize their brilliance.
In this podcast I ask you to see yourself in the stories my guests tell about times when they were not the best versions of themselves, but how they used their heart to guide them to a place of deeper connection with their teams and heightened leadership prowess. Today I’m very excited to welcome Andy Books. He is one of these great leaders with heart and he’s going to show some interesting stories of the ups and downs of his leadership journey and we will all be able to take it in. Enjoy.
Podcast host Heather R. Younger, J.D., speaks with Andy Books of West Corporation, Leader with Heart extraordinaire, about the thing that drives his leadership decisions.
In this episode, Heather speaks to Andy about his leadership style, challenges he faced as a leader and how he came out of it and ways that he connects with his people even during the tough times. He reveals the very foundation of his leadership philosophy as well. It’s obvious that he is an emotionally intelligent leader. It was powerful!
Hello, everyone, this is the Leadership with Heart podcast and this is Heather Younger, your host with our first episode. So, why did I decide to do a weekly podcast? Why did I call it Leadership with Heart? Why should anyone listen in? My why for rolling out this podcast has a lot to do with my why for the work that I do and how I interact with those around me.
I believe everyone’s voice is important. I believe that when people are able to express their true selves, they will change their organizations and their lives for the better. I enjoy helping people find their true voice by asking the right questions, being intuitive, and guiding them to their truth. I just happen to be an employee engagement and leadership strategist. This podcast is just another way to reveal the voices of employees and leaders around the world and help us all find our truth in what we hear.
My wish is that everyone listening will take away just one thing they can do as leaders to improve the lives of those they lead. Most of the time I will have a leader on that I have handpicked or has come to me from a referral. Other times, it may be just me sharing a new insight with you or I might bring on a frontline employee to talk about the impact a leader with heart had on them.
I named this podcast Leader with Heart because leaders are the one that predominantly drive employee experience, engagement, and loyalty. Those leaders who purposely exercise their power to be more emotionally intelligent in their communications and interactions show much more heart in the process. This display of heart keeps their team members and coworkers bonded to them and drives increased employee engagement loyalty. Leaders with heart are more endearing to those around them. When this type of leader is on a path, others naturally want to follow. Let me give you a couple examples. The first one is about the best boss I ever had; the second is an exchange I had with a team member.
In my role as a leader in a particular organization, the person I reported to was a leader with heart. He happened to have a lot of emotional and social intelligence. This did not mean he never disagreed with me or didn’t occasionally caution me when I might be going down the wrong road, or even maybe slap my hand when he needed to. What it did mean is that he was very aware of my mental state and showed a great amount of empathy and compassion. He was interested in growing me as a leader, which was evidenced in him providing the opportunities to shine and to learn new skills. He listened very well to every story I had to tell. He would take the time and just be with me and not for any particular agenda or for any particular reason. I recall how he would just stop by my office and chat. In short, he made me feel important. I would have gone to war for him. He was the best boss I ever had.
So, some years back I was interviewing a prospective employee and I had a team member in the room with me. And the prospective employee asked my team member, “What’s so great about your team? Why should I join your team in particular?” So, I was kind of impressed by the question and I was a little nervous about what my team member might say. So, he paused for a minute and it seemed like it was forever. And he looked up and he said, “This lady, right here,” and I looked behind me and I almost fell off my chair and said, “What?” And he says, “Yes, you, and let me tell you why. Before she came, no one would stop by and say hello to us. No one would ever ask us what it was we needed to make our jobs easier. No one really took the time to just see how things were going. We were like numbers in a distant universe. But then when she came along, she immediately began to set up one-on-one conversations with us, weekly. She would ask us what we were doing and what she could do to remove any barriers in our way, she even tried to grow us and help us move along in our career path. She really just showed that she cared.”
Okay, I have to say, after I heard all of this I was humbled, I was shocked, but I do have to say that I thought about everything I’d done over the years to become that better leader and it prepared me to receive the message I was hearing right at that particular time. Do you notice he didn’t mention anything about money or perks or anything that cost a thing? He didn’t. And it was because employee experience is significantly more about emotions than anything else and those leaders who drive those positive emotions are the ones who are able to engage their people more and this story exhibits that. So, these are the types of stories I will uncover in this podcast and I will bring them to you. They will both teach us and inspire us. Let’s have some fun.
About Your Host
Heather R. Younger, J.D., is the founder and CEO of Customer Fanatix. Her organization’s mission is to inspire and train leaders to put their culture and employees first. This includes leadership development training, coaching and facilitation, employee focus group moderation, and consulting with organizations on strategies to improve employee engagement.
Heather is an active member of the organizational development community. She is a member of the Society for Human Resources Management, a DISC® certified trainer and coach, a contributing author for Talent Economy’s Talent Influencer Network, and she has a law degree from the University of Colorado at Boulder School of Law.