This Week Health: Conference: Recent Episodes
This Week in Health IT
This Week Health Conference is dedicated to propelling healthcare forward by amplifying the voices of advancement and innovation in health technology. Managing Editor and Host Bill Russell has served on executive teams in healthcare, higher education, and Fortune 500 consulting practices. As Chief Information Officer for St. Joseph Health, a 16 hospital $6.5 billion system, he rapidly accelerated the diffusion of new IT strategies, adopted emerging models like cloud, agile development, and invested in two successful startups. On This Week in Health IT, Bill utilizes his experience to prompt leaders, innovators, and organizations to share their stories in a conversational style to capture the wisdom of the industry. Stay up to date, prepare your team, and propel healthcare forward. Subscribe today at https://www.thisweekhealth.com/subscribe.
August 29, 2025: Michael Robinson, VP of Healthcare Solutions (Americas) from Omnissa, discusses what it takes to maintain momentum during massive transitions and Omnissa's vision for autonomous workspaces. As healthcare organizations face shrinking margins and accelerating digital demands, Michael explores how strategic partnerships with Epic and CrowdStrike are reshaping the technology landscape. With the upcoming Omnissa One summit featuring a dedicated healthcare track, the conversation touches on emerging trends beyond AI—from IoT in medical devices to virtual hospitals—while examining how technology companies can genuinely align with healthcare's evolving priorities in an increasingly complex market.Register now to join Omnissa at Omnissa ONE: Learn more at Omnissa.com.Key Points:* 00:54 Omnissa's Journey and Vision * 05:17 Omnissa One Summit Details * 08:36 Future Trends and Personal Insight
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August 28, 2025: In this Keynote Rewind episode, we explore how organizations balance the revolutionary potential of generative AI with the critical need for rock-solid infrastructure. Leaders share stories of mobile clinics outperforming traditional facilities, drone deliveries reaching remote islands, and home-based care achieving superior outcomes to hospital stays. With TEFCA enabling secure data exchange across state lines and remote patient monitoring saving children's lives, what happens when healthcare finally has the framework to scale innovation? Key Points:* Taylor Davis - [00:01:00] * Glen Tullman - [00:02:00] * Doug King - [00:03:00] * B.J. Moore - [00:04:00] * Shakeeb Akhter - [00:05:00] * Chad Brisendine - [00:06:00] * Bradd Busick / Brent Lamm - [00:07:00] * Tim Skeen / Andrew Rosenberg - [00:08:00] * Mickey Tripathi - [00:09:00] * Aneesh Chopra / Craig Richardville - [00:11:00] * Christopher Longhurst - [00:12:00] and [00:14:00] * Daniel Barchi - [00:12:00] * Alistair Erskine - [00:12:00] and [00:14:00] * Keith Perry - [00:13:00] * Stephen Klasko - [00:14:00]
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August 27, 2025: Dan Dodson, CEO of Fortified Health Security, discusses how healthcare organizations are rethinking cybersecurity strategy amid mounting financial pressures. Dan shares insights from their Nashville Executive Briefing Center, where healthcare leaders are uncovering critical gaps in their security programs. As AI tools spread faster than anyone anticipated—with physicians using platforms that security experts haven't even heard of—how do organizations balance innovation with control? With Medicare cuts looming and every cybersecurity dollar representing money moved away from patient care, are healthcare systems getting real value from their fragmented tool investments? Key Points:* 01:31 Executive Briefing Center Experience * 06:27 Cyber Survivor Podcast * 11:02 Midyear Horizon Report Insights * 13:47 Lightning Round Questions
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August 26, 2025: Anika Gardenhire, RN, Chief Digital and Transformation Officer at Ardent Health, joins Reid Stephan, VP and CIO at St. Luke’s Health System, to discuss the complicated world of nursing. As healthcare faces workforce shortages and an aging population, the discussion examines whether current documentation requirements are actual regulations or simply historical inertia that's never been questioned. Can we redesign nursing documentation to capture both the measurable "science" and the intuitive "art" that experienced nurses bring to patient care? Anika envisions a future where technology amplifies rather than replaces the human elements that define exceptional nursing care.Key Points:1. 01:03 Challenges with Nursing Flow Sheets 2. 09:39 Reimagining Nursing Documentation 3. 17:46 Role of EHRs in Future Nursing 4. 21:25 AI and Technology in Healthcare 5. 24:57 Final Thoughts and Encouragement
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August 25, 2025: Chase Franzen, VP and CISO at Sharp Healthcare, discusses how they transformed their cybersecurity training into something so engaging that employees actually call it fun. But as AI capabilities advance at breakneck speed, what happens when traditional phishing indicators disappear and deepfakes become indistinguishable from reality? Chase discusses Sharp's AI ethics committee and their approach to balancing innovation with responsibility, while sharing candid thoughts about AI's true costs. The conversation also explores how failure and discomfort drive growth, touching on everything from real estate disasters to the joy of flying planesKey Points:* 02:51 Diverse Career Paths: Real Estate, Teaching, and More * 08:36 Innovative Cyber Ambassador Program * 13:03 AI Cybersecurity Concerns * 21:57 Lightning Round: Quotes, Failures, and Airplanes
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August 21, 2025: In this Keynote Rewind, healthcare leaders are hitting their breaking point, and the numbers tell only part of the story. This episode goes beyond burnout statistics to reveal how some organizations are quietly transforming healthcare work—reducing alert fatigue from a million notifications to under 100,000, implementing "wellness sprints" where IT teams shadow physicians, and achieving belonging scores that surpass industry benchmarks. Can these targeted interventions really address the deeper issues of culture and connection that drive people away from healthcare? Through conversations with leaders who've been to the edge and back, we explore what's actually working to rebuild trust, restore balance, and create systems worth staying in.Key Speakers:* Joel Klein - [00:01:00] * Erica Olenski - [00:03:00] * Ian Koniak - [00:04:00] * Erica Olenski - [00:05:00] * Deborah Proctor - [00:06:00] * Jake Lancaster, MD - [00:07:00] * Theresa McDonnell - [00:08:00] * Bridget Barnes - [00:09:00] * Scott MacLean - [00:10:00] * Marijo Rugh - [00:11:00] * Tanya Townsend / Theo Theodosiou - [00:13:00] * Michael Restuccia - [00:14:00] * Alastair Erskine, MD - [00:16:00] * Chris Harper - [00:19:00] * Chero Goswami - [00:19:00] * Aaron Miri - [00:20:00]
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August 20, 2025: Michael Fredrickson, VP of Sales for US Healthcare from Rubrik, discusses cyber resilience when patient care is on the line. Michael reveals the sobering reality that many younger nurses have never worked without electronic health records. What happens when these systems fail, and staff trained entirely on digital platforms must suddenly revert to pen and paper? As they discuss new innovations in identity resilience and AI agent controls, they raise important questions: Can healthcare organizations realistically meet the proposed 72-hour recovery requirements? Join the Rubrik Healthcare Summit on September 10 and learn how to prepare for, respond to, and recover from cyberattacks. Register at events.rubrik.com/healthcare.Key Points:* 02:20 Rubrik's Mission and Cybersecurity Focus * 09:36 Future of Rubrik and AI Integration * 16:10 Building a Customer-Centric Culture
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August 19, 2025: Dr. William Morgan, MD, CEO at Copiah County Medical Center, discusses his unexpected four-year transformation of CCMC, a rural Mississippi hospital that's now pioneering AI-driven healthcare solutions. William discusses how partnerships with companies like Neteera have enabled everything from AI fall prevention to real-time patient monitoring, fundamentally changing how rural communities access specialist care. How do you balance cutting-edge technology with the human connection that patients need most? The conversation explores practical strategies for rural healthcare leaders facing resource constraints and potential funding cuts.Key Points:* 03:13 Technological Advancements in Rural Healthcare * 05:31 Real-Life Impact Stories * 07:37 Expanding Capabilities and Future Vision * 11:15 Advice for Rural Health Leaders * 13:56 Cultural Transformation and Conclusion
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August 18, 2025: Stephanie Lahr, MD, Founder of Vital Thread Advisory, reveals her transition from healthcare executive to solo consultant. What drives a seasoned physician-executive to question decades of traditional employment and embrace the uncertainty of independent consulting? Stephanie discusses overcoming the fear of leaving structured organizations, the practical realities of building Vital Thread Advisory, and why she believes healthcare companies need specialized expertise without full-time commitments. How do you navigate imposter syndrome while positioning yourself as the connector—the "thread"—that brings together clinical insight, operational know-how, and emerging technology? Her journey challenges assumptions about career security and explores whether the current healthcare market is creating new opportunities for those willing to redefine professional success.Key Points:* 03:47 The Birth of Vital Thread Advisory * 09:18 Navigating the Solo Journey * 17:15 Advice for Aspiring Solo Practitioners * 32:27 Speed Round
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August 14, 2025: Healthcare has moved from "what if" to "what now" with AI, as health systems quietly implement artificial intelligence across operations from revenue cycle to bedside care. Bill Russell explores how virtual care adoption jumped from 3% to 95% in three months, questioning whether healthcare's barriers are truly technological or cultural. As hospitals face mounting complexity and clinicians struggle with what leaders call a "wealth of data and poverty of insights," AI is addressing everything from scheduling optimization to diagnostic support—often without patients realizing it. The episode examines current implementations like virtual nurses handling administrative tasks and AI-assisted radiology reads, while exploring the provocative prediction that practicing without AI assistance may soon be considered below standard care. Key Points:* [00:02:00] - Pete Clardy * [00:03:00] - Michael Pfeffer * [00:04:00] - Kristin Myers * [00:05:00] - BJ Moore * [00:06:00] - Shez Partovi * [00:07:00] - Marty Paslick * [00:08:00] - Jennifer Owens * [00:09:00] - CT Lin * [00:09:00] - Dirk Stanley * [00:10:00] - Cris Ross * [00:11:00] - Zafar Chaudry * [00:12:00] - Shakeeb Akhter * [00:12:00] - Brad Reimer * [00:13:00] - Albert Oriol * [00:14:00] - Seth Hain * [00:15:00] - Christopher Longhurst, MD, MS * [00:16:00] - Taylor Davis
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August 13, 2025: Eric Utzinger, Co-Founder and Chief Client Officer at Revuud, tackles the world of healthcare consulting. Drawing from 15 years in healthcare consulting, Eric reveals how the industry shifted around 2013, creating a system where traditional staffing firms often add little value beyond letterhead while charging substantial markups. What happens when technology enables direct access to pre-vetted talent pools? The conversation explores how marketplace platforms can eliminate intermediary costs while maintaining quality control, and why the assumption that higher costs equal better consultants may be costing health systems more than they realize. Eric addresses the critical balance between project success, talent vetting, and transparent pricing in an industry where finding the right IT expertise quickly can make or break major implementations.Key Points:* 02:08 Challenges in Healthcare Consulting * 04:53 Client and Talent Interaction * 06:52 Vetting and Quality Assurance * 09:56 Common Mistakes in Hiring Contractors
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August 12, 2025: Dr. Zafar Chaudry, SVP, CDIO, and AI Officer, speaks with Dr. Vittorio Gallo, Chief Scientific Officer at Seattle Children's Research Institute, about the transformation happening in pediatric research. As healthcare shifts from traditional lab work to data-driven science, how are research institutions keeping pace with the explosion of information they're generating? Vittorio discusses breakthrough therapies currently in development, including the first clinical trial for cell immunotherapy in pediatric lupus and innovative approaches to treating neonatal brain injuries. But with massive datasets requiring decades of storage and AI models now identifying developmental disorders through behavioral analysis, what does this mean for the relationship between technology teams and researchers?
Key Points:
- 03:40 Innovative Pediatric Therapies
- 10:53 Future Directions in Data Science
- 16:02 Future Projects and AI Applications
- 22:44 Mentorship and Advice for Young Scientists
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August 7, 2025: In this Keynote recap, Bill takes viewers through the untold reality behind digital transformation: the biggest obstacles aren't technological, they're human. What happens when you're tasked with building an entire IT department from scratch, or when you have to justify why a hospital even needs a CIO? As organizations develop their fourth digital roadmap and AI promises to revolutionize care delivery, seasoned executives reveal how clinical experience shapes risk tolerance, why traditional hiring practices miss diverse talent, and the critical mistake of treating innovation as a separate function. From Penn Medicine's team-building challenges to Utah's rural care initiatives, these leaders offer candid insights about balancing budgets with human resources, communicating effectively up and down the chain, and preparing organizations for an AI-enabled future without creating costly silos.
Key Points:
- [00:01:00] - Michael Restuccia
- [00:02:00] - Deborah Proctor - Donna Roach
- [00:03:00] - Susan Ibanez
- [00:04:00] - Lee Milligan
- [00:06:00] - Chuck Podesta
- [00:07:00] - Joel Klein
- [00:08:00] - David Butler, MD
- [00:09:00] - Tressa Springmann
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August 6, 2025: Lisbeth Votruba, Chief Clinical Officer at AvaSure and a third-generation nurse, discusses how virtual care technology is transforming healthcare delivery. How can AI-powered platforms help nurses return to more personalized, joyful patient care while addressing the growing crisis of workplace violence in hospitals? Lisbeth shares her journey from ICU nurse to tech executive, discussing innovative solutions such as ambient monitoring and wake word technology that protect both patients and staff. What role should nurses play in shaping healthcare's digital future, and how can the profession leverage its trusted status to drive meaningful change? The conversation also touches on the emotional toll of caregiving and Lisbeth’s advocacy work supporting healthcare workers in recovery.Key Points:* 03:45 Innovations in Nursing Technology * 08:12 Challenges in Nursing Violence * 11:49 Emotional Well-being of Nurses
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July 31, 2025: Bill Russell, Drex DeFord, and Sarah Richardson preview their upcoming show changes while tackling critical CIO challenges. They discuss "CIO escape rooms"—high-pressure scenarios such as your EHR vendor going out of business or handling a 3 AM security breach. How do healthcare IT leaders navigate the treacherous waters of CEO transitions, and what's the real difference between a wartime and peacetime CIO? The conversation turns to compensation strategy for a hospital system, examining whether geography or specific leadership "phenotype" should drive salary decisions. They explore what CIOs would prioritize with unlimited budgets, from infrastructure overhauls to real-time data platforms, while questioning who truly deserves the CIDO title in an industry where keeping the lights on battles against driving transformation.
Key Points:
- 03:45 CIO Challenges and Escape Room Scenarios
- 06:52 New Podcast Channels and Formats
- 14:03 Real-Time Data Governance and ROI
- 15:51 Automation and Patching in Health Systems
- 17:47 Hiring and Compensation for Health System CIOs
- 20:56 The Role and Value of a good CIDOs
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July 30, 2025: Marco Casale, Systems Integration Architect at the University of Rochester, and Drew Ivan, Chief Architect at Rhapsody, join Bill to discuss healthcare interoperability. What would happen if these critical integration platforms suddenly went down, and why does even Epic need hundreds of external connections to keep hospitals running? The discussion covers the evolution from HL7 V2 to FHIR standards, how the pandemic necessitated the massive scaling of data exchanges, and the ongoing challenge of integrating disparate healthcare systems to communicate.Key Points:* 03:10 Interoperability and Integration Solutions * 10:27 Automation in Healthcare * 11:07 Integration During the Pandemic * 18:57 Future of Healthcare Integration
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Even cyber pros have technical issues sometimes – our camera caught a bug, but the audio is clean and packed with security insights!July 28, 2025: Aaron Heath, CISO and Cybersecurity Counsel at the Medical University of South Carolina, and Brian Zegers, Information Security Officer at Lee Health, discuss a variety of security topics. The conversation takes a turn when both leaders address their growing concerns about AI's rapid evolution from helpful tools to autonomous agents with privileged network access. How do you prepare for ransomware recovery when your backup strategies have blind spots? And what happens when AI agents start operating independently within healthcare networks? As these security leaders balance innovation with protection, they ask: Are we moving too fast with AI automation, and how do we secure technologies that are changing faster than our security frameworks can keep pace?Key Points:* 03:08 Brian's Ransomware Recovery Initiative * 08:41 The Role of AI in Cybersecurity * 13:47 Talent Recruitment Strategies * 17:48 Career Journeys in Cybersecurity * 21:32 Fun and Personal Insights
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July 24, 2025: Theresa McDonnell, Chief Nursing Executive and SVP at Duke University Health System, discusses how she maintains her clinical practice while leading strategic transformation across a billion-dollar organization. What specific changes helped Duke reduce nurse turnover from 21% to 11%? Theresa discusses her role in orchestrating the complex $1.7 billion merger that created the Fred Hutchinson Cancer Center and shares how Duke's innovation hackathons have engaged over 10,000 frontline staff. As healthcare faces mounting workforce shortages and an aging population, what role should AI play in enhancing rather than replacing human care? The conversation explores practical approaches to empowering healthcare workers and how the future of care is centered on preventing sickness rather than just treating illness.Key Points:* 05:03 Nurse-Led Innovation at Duke * 11:03 Strategic Transformation and Mergers * 19:04 Balancing Patient Care and Innovation * 24:22 Advice for Early Career Clinicians * 27:08 Speed Round and Closing Remarks
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July 23, 2025: Michael Vipond, Head of Healthcare Provider GTM at ServiceNow, discusses everything from the basics to the cutting edge of AI. As health systems face mounting pressure from Medicare cuts and operational costs, how do leaders navigate the difference between traditional automation and the emerging world of agentic AI? Michael reveals how AI agents are already handling IT incidents and care team requests, but warns that simply layering AI onto broken processes won't deliver transformation. With healthcare drowning in spreadsheets and administrative tasks, what are the practical steps CIOs can take today while building toward a long-term AI strategy? The conversation uncovers specific examples of AI reducing administrative burden and explores the critical foundation work—from data quality to governance—that health systems need to get right before AI can truly amplify human connection in patient care.Key Points:* 02:54 Understanding Agentic AI * 07:04 AI Use Cases and Benefits * 11:01 Governance and Implementation of AI * 20:33 Future of AI in Healthcare
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July 22, 2025: Charles Christian, VP of Technology and CTO at Franciscan Health, joins Nayan Patel, SVP of FinThrive, to discuss their healthcare innovation lab and supporting clinicians. What happens when a tech giant realizes it can't just provide a platform but must become a true partner in life-safety systems? Charles reveals how Franciscan's tech innovation lab uses donated equipment and a "fail fast" approach to test everything from ambient listening to virtual care solutions before rolling them out. How do you balance innovation with the reality that clinical staff expect technology to work seamlessly? The conversation explores application rationalization strategies that eliminated over 150 redundant systems and the ongoing challenge of measuring ROI when reimbursement rules constantly shift.Key Points:* 03:49 Challenges and Solutions in Cloud Migration * 07:17 Tech Innovation Lab and Pilot Projects * 17:23 Application Rationalization and Cost Management * 23:14 Final Thoughts and Fun Questions
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July 21, 2025: Amie Teske, Founder and CEO of Echelon, joins Sarah to discuss how she is shifting the landscape of sales. Amie discusses the realities of solo practitioner work, from pricing your expertise to maintaining sanity without a traditional corporate structure. How has institutional investment reshaped the sales landscape, and what does it take to create genuine peer communities for high-performing salespeople? The conversation explores the challenges of monetizing networks authentically, the art of matching experienced professionals with startups, and why accountability becomes both harder and more critical when you're on your own.Key Points:* 05:14 Navigating the Gig Economy and Solo Practitionership * 12:19 Valuing Your Time and Setting Rates as a Consultant * 17:58 Challenges and Solutions in Sales Leadership * 23:56 Building Confidence in Sales * 31:02 Speed Round: Fun and Personal Questions
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July 17, 2025: Chris Harper, CIO and Senior Associate Vice Chancellor of AI at the University of Kansas Medical Center, discusses the nuances of AI governance. Chris discusses why he'd rather be "a pro than a hero" and how this philosophy shapes his collaborative leadership style in implementing AI solutions. They explore his organization's strategic technology bets over two decades, from meaningful use to data analytics to AI automation, and reveal how building trust with clinical partners has become the foundation for successful innovation. Through insights on governance across multiple organizational structures and his "move fast and be responsible" methodology, Chris offers practical wisdom for healthcare leaders preparing for what he sees as a paradigm shift in how technology will reshape the industry.Key Points:* 03:55 Governance and Decision Making * 10:33 Leadership and Team Collaboration * 21:37 Disparities in Rural Areas * 27:01 Challenges for Healthcare CIOs * 30:01 Speed Round and Closing Remarks
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July 16, 2025: Aaron Neinstein, MD, Chief Medical Officer at Notable Health, explores breaking down the barriers to the patient experience with AI. The conversation examines the human side of AI implementation and how leaders can address workforce fears while ensuring automation enhances rather than replaces care delivery. How do you shift from thinking about AI as labor replacement to embracing what Neinstein calls "scalable privilege"—democratizing access to high-quality healthcare for everyone? This episode unpacks the operational friction driving healthcare worker burnout and presents a practical vision for how intelligent automation can bridge the gap between what care providers want to deliver and what the current system allows.Key Points:* 05:57 Customer Innovations and Success Stories * 13:12 Enterprise-Level Transformation * 16:05 Organizational Change Management * 25:11 Speed Round Questions\
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July 11, 2025: Mick Coady, CTO at Armis, tackles a problem that has been haunting healthcare IT for decades: you can't protect what you don't know you have. The conversation reveals how hospitals still rely on manual processes to track everything from IV pumps to imaging equipment, often discovering critical vulnerabilities only when it's too late. What's the real cost when imaging machines sit idle, losing over $26,000 per hour, or when "good" IV pumps hide in closets while staff struggle with failing equipment? The discussion explores how healthcare teams can finally move beyond overwhelming alert fatigue to focus on what truly threatens patient care.Key Points:* 02:55 Challenges in Medical Device Security * 08:53 Business Context and Risk Management * 11:16 Asset Lifecycle and Utilization * 13:51 Real-World Examples and Stories
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July 10, 2025: Christopher Scanzera, Interim CIO at Lurie Children's Hospital, and Judy Kirby, Executive Recruiter at Kirby Partners, join Bill for a discussion around interim roles. With 53% of sitting healthcare CIOs having been in their roles for only three years, what Bill dubs “the great CIO musical chairs,” the conversation dives into the critical differences between interim and permanent leadership roles. What unique qualities does an interim leader need to succeed when they have just weeks, not months, to build relationships and drive results? The conversation explores what it really takes to transition from interim to permanent leadership in today's rapidly evolving technology landscape. Key Points:* 01:21 The Interim Leadership Landscape * 07:24 Building Organizational Alignment * 25:11 Compensation and Workload for Interim CIOs * 28:40 Preparing for Full-Time CIO Role
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July 9, 2025: Todd Barton, AVP, Enterprise Sales Engineering at Rubrik, and PV SubbaRao, SVP of Global Healthcare and Life Sciences from Rackspace, reveal how they're revolutionizing healthcare's approach to cyber resilience through their groundbreaking partnership. The conversation delves deep into the concept of Isolated Recovery Environments (IRE) and the "Minimum Viable Hospital" - but what exactly does it mean to operate at bare minimum while maintaining patient care, and how do you determine what systems are truly essential when every second counts? As healthcare organizations grapple with doing more with less, these experts explore how proper cyber recovery planning can actually unlock 20-25% cost savings that can be reinvested into the innovations hospitals need. Key Points:* 05:04 Preemptive Recovery * 10:21 Minimum Viable Hospital and IRE * 20:21 Cost and Productivity Optimization
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July 3, 2025: Alan Smith, SVP and CIO of Lifepoint Health, joins Bill for a discussion on the top challenges facing CIOs. How do you balance immediate system stability when your organization is built through constant acquisitions? Al discusses his approach to the "CIO escape room" scenarios that define modern healthcare IT, from major partner outages to the ongoing tension between cloud-first strategies and financial realities. As healthcare organizations grapple with cost pressures while demanding more from their IT departments, Alan reveals how LifePoint navigates these competing forces and what it takes to build resilient systems in an industry where failure isn't an option.Key Points:* 04:57 CIO Escape Room * 14:14 The Importance of Inquisitiveness * 17:31 Strategies in Virtual Leadership * 26:12 Advice for Future Healthcare IT Leaders
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July 1, 2025: Sue Schade, Principal at StarBridge Advisors, sits down with Brian Sterud, VP of IT, CIO, and CISO of Faith Regional Health Services. Brian tackles a pressing question facing healthcare leaders today: how do we regulate AI without killing innovation? His perspective on finding the right balance between safety and progress offers valuable insights as the industry navigates uncharted territory. The conversation reveals how rural health systems face unique operational challenges, from patients driving three hours for care to IT staff covering vast geographic territories. Brian shares details about an innovative college partnership program designed to address workforce shortages by combining education with hands-on experience. Key Points:* 01:38 Challenges of a Rural Health System * 06:11 Balancing CIO and CISO Roles * 08:02 Addressing Workforce Challenges * 13:05 Navigating Regulatory Challenges
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June 26, 2025: Michael Han, MD, Enterprise CMIO and VP of MultiCare Health System, discusses his transition from the operating room to the boardroom. He argues that the path forward isn't through automating clinical decisions, but through revolutionizing call centers, scheduling, prior authorizations, and referrals. Michael reveals how ambient clinical documentation must evolve beyond simple note-taking into a treasure trove of unstructured data that can drive actions across the entire care continuum—from pre-visit chart preparation to post-visit care coordination. The conversation explores how leaders establish credibility as they transition from the operating room to the boardroom.Key Points:* 02:43 Impact of Ambient Clinical Documentation * 05:51 AI and Large Language Models in Healthcare * 10:27 The Role of CMIO in Digital Transformation * 15:05 Leadership and Credibility in Healthcare * 24:51 Speed Round: Personal Insights
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June 24, 2025: Mathew Moss, SVP and CIO at New England Donor Services, joins Sarah to discuss the amazing stories and stubborn challenges in the world of organ donation. When hospitals process over 100,000 death referrals annually, how do cutting-edge systems determine which cases have life-saving potential? The conversation delves into the sobering reality that less than 50% of organ donors are registered, leading to hundreds of preventable deaths on waiting lists, while exploring how machine learning and real-time data streaming are revolutionizing a field where every minute counts. As Mathew shares the emotional weight of working with families on the worst day of their lives and the rush of innovating with technology that enables organs to be pumped outside the body for extended viability, listeners gain insight into a world where compassion meets precision engineering.Key Points:* 03:13 Technology Integration in Organ Donation * 08:30 The Emotional and Logistical Side of Donating * 12:06 Community Outreach and Education * 17:46 Future Innovations and Standout Stories * 23:37 Lightning Round
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June 23, 2025: Chris Plummer, Senior Cybersecurity Architect from Dartmouth Health, discusses the realities of defending healthcare systems against sophisticated threats. Chris shares his path from childhood computer enthusiast to cybersecurity leader, including the surprising story of how he discovered a major Google security flaw that made national headlines. Why do over 6,000 hospitals still fight cyber battles independently when other sectors have found strength through consolidation? Chris and Drex examine whether AI can truly become the force multiplier cybersecurity teams desperately need, or if current limitations keep it relegated to assistant roles. From burnout stories to breakthrough moments, this discussion reveals both the struggles and innovations shaping healthcare cybersecurity today.Key Points:* 03:19 Career Beginnings and Challenges * 10:39 The Role of AI in Cybersecurity * 21:46 Building Networks and Information Sharing * 23:59 The Google Bug Story * 28:20 The Blue Sky Viral Post
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June 19, 2025: In this webinar re-run Jill McCormick, Co-Founder and EVP of Design and Product Development at Pixel Health, and Daniel Small, Vice President of Digital Services at Hartford HealthCare, discuss the process of creating a world-class patient experience. The conversation explores Hartford HealthCare's bold approach to reimagining digital and physical spaces, where defining the experience vision precedes technology decisions. Through human-centered design methodologies, they navigate the complex challenges of aligning stakeholders, excavating outdated technologies, and creating a "digital campus" that extends care beyond facility walls. Key Points:* 02:55 Improving Patient and Provider Experiences * 08:06 The Importance of Intentional Design * 13:12 Aligning Vision and Technology * 25:07 Human-Centered Design in Healthcare * 43:36 Q&A and Final Thoughts
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June 18, 2025: Glenn Wirick, Chief Commercial Officer at Clearsense, explores how freeing up your data allows for a new world of innovation. How can health systems transform their bloated application portfolios while cutting millions in unnecessary costs? Glenn unpacks the journey from basic data archiving to creating unified patient records that power advanced analytics and AI innovations. The conversation examines practical approaches to application rationalization, sustainable governance frameworks, and how smaller health systems can leverage these strategies despite economic constraints. Key Points:* 05:40 Legacy Data Management and Archiving * 08:32 Clinical Impact and Data Governance * 14:27 Data Sets Up Innovation * 21:43 Future Trends * 25:23 Lightning Round
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June 16, 2025: Corina Clark, COO at Gardner Health Services and one of Becker's "COOs to Know," discusses her transformative journey as a leader in communal, equitable healthcare. Drawing from influential mentors who shaped her leadership philosophy, Corina discusses how equity must serve as "the lens through which we look at clinical decision-making" rather than just a checkbox exercise. She offers practical strategies for balancing operational excellence with personal sustainability, including implementing scheduled "no meeting zones" and leading impromptu zumba classes that reconnect her team to their core purpose. Corina’s forward-thinking vision for community health aims to transcend traditional care models, reimagining spaces where prevention, wellness, and trust-building form the foundation of truly patient-centered care.Key Points:* 03:47 Leadership and Equity in Healthcare * 09:44 Operational Challenges and Innovations * 15:42 Mentorship and Personal Influences * 23:02 Innovating in Community Health * 38:00 Lightning Round
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June 12, 2025: Jennifer Stemmler, Chief Digital and Information Officer at Adventist Health, opens up about orchestrating one of healthcare's largest EHR migrations—transitioning 28 hospitals and 400 clinics from a decades-old Cerner system to Epic. Guided by the mantra "on time, on budget, on Epic, on us," how does she maintain control without micromanaging every decision? When groups push back on standardization or value-based care teams clash with implementation timelines, what framework actually works to resolve conflicts? Jennifer reveals her benefits realization scorecard approach and discusses the real challenge behind any major transformation: how do you ensure the organization owns the change rather than waiting for someone else to save them? Key Points:* 03:09 Strategic Planning and Key Objectives * 06:25 Guiding Principles and Pre-Planning Phase * 17:44 Managing Internal Tensions and Lessons Learned * 25:56 Post-Go-Live Success and Future Planning * 34:36 Final Thoughts and Advice for Other Health Systems
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June 10, 2025: Reid Stephan, VP and CIO of St. Luke’s, and Dr. Spencer Dorn, Vice Chair & Professor of Medicine at UNC, tackle the reality behind AI's promise in healthcare, exploring why only one in three clinicians actually stick with AI scribes despite the initial enthusiasm. As they navigate between "AI doomers" and "techno-utopians," the conversation reveals what's working and what isn't in current implementations. How do we avoid repeating the overpromising mistakes made with electronic health records? Cut through the hype and get into real solutions. Key Points:* 00:53 AI Headlines - Fact or Fiction * 06:01 The Human Element * 12:27 AI's Near-Future Impact * 19:49 Concluding Thoughts and Recommendations
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June 6, 2025: Timothy Boettcher, SVP, Head of GTM Strategy North America for AvePoint, discusses the often-overlooked sensitive information spread across Microsoft 365 environments, particularly as departments independently adopt AI tools. Drawing from his experience across Australia, Japan, and the US, Timothy examines why information governance challenges continue to be the primary barrier to AI implementation and explores the balance between clinical innovation and maintaining necessary security standards. What does effective data governance look like when anyone can now create automated workflows through simple AI interactions, and how do organizations turn governance from an overwhelming challenge into a strategic foundation for their AI initiatives?The conversation is just beginning! Join the “Building Responsible AI in Healthcare” Webinar on June 12th for a deep dive into better implementation: https://carahevents.carahsoft.com/Event/Details/618554-thisweekhealthKey Points:* 02:49 Introducing AvePoint * 05:07 Chronic Data Problems * 16:23 Change Management and Adoption
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June 5, 2025: Bill Russell sits down with Erica Olenski, VP at Finn Partners and Founder of August’s Artists, Ironman athlete, and board-certified patient advocate, who brings a unique perspective from navigating the healthcare system through hundreds of overnight hospital stays with her son August, a four-time brain cancer survivor. Why does a family with an extensive hospital history still get treated like first-time visitors at check-in, and how might HIPAA compliance be unintentionally creating barriers to human connection in care? The conversation explores whether patients should control their complete medical records to share with AI assistants, the reality of managing a 60,000-page medical record delivered on CD-ROM, and practical solutions like reimagining emergency department processes for complex care families. Key Points:* 02:02 Erica's Son's Health Journey * 09:08 The Role of Patient Advocates * 13:41 Using AI as a Patient * 21:54 August Artists: A Nonprofit Initiative * 27:43 Rapid Fire Questions and Closing Remarks
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May 29, 2025: Bridgett Ojeda, CIO at Bryan Health, pulls back the curtain on the challenges facing the healthcare CXO, where every dollar must stretch between innovation, cybersecurity, and keeping the lights on. From physicians declaring that ambient listening technology has become a "career extender" to the shocking reality that fax machines still dominate patient care coordination in 2025, this conversation exposes the fascinating contradictions of healthcare technology. How does a health system successfully serve both urban populations and remote rural communities while battling interoperability and retention challenges? Bridgett reveals the strategies, setbacks, and surprising victories that define healthcare IT leadership in an era where technology must finally deliver on its promise to restore joy to medicine.
Key Points:
- 03:40 Balancing Innovation and Security
- 09:45 Digital Transformation Initiatives
- 14:41 Addressing Geographic and Access Disparities
- 17:49 Pressing Issues for Healthcare CIOs
- 21:40 Building and Developing IT Teams
- 27:55 Lightning Round
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May 28, 2025: Deshan Kennedy, Director of Application Development and Analytics at Broward Health, and Casey Post, SVP of Sales & Client Services at 314e discuss their rapid archiving go-live, finishing weeks early. What prompted Broward Health to make the bold decision to extract data directly from their data centers rather than waiting for database copies? The conversation reveals valuable insights into building trust between organizations, managing risk during system transitions, and establishing partnerships that extend beyond single projects. Key Points:* 03:24 Challenges and Strategic Decisions * 05:05 Communication and Collaboration * 09:38 Achieving Early Go-Live * 12:33 Managing Live Data and Risk * 15:25 Leadership and Team Dynamics * 18:43 Future Partnerships and Final Thoughts
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May 27, 2025: Molly Zimmer, Director of Emerging Technologies and Artificial Intelligence at St. Luke's Health System, discusses how their AI class has attracted thousands of voluntary participants. Molly reveals her team's philosophy of making "new and scary feel like business as usual" through hands-on learning experiences with Microsoft Copilot, where teams tackle real pain points together. They unpack the critical balance between AI's capabilities and human accountability in healthcare, the strategic value of team-based training to create "behavior contagion," and how ambient documentation gives physicians back their freedom of choice in how they spend their time. Key Points:* 03:24 Hands-On AI Learning * 05:31 Balancing AI Excitement and Concerns * 12:55 Historical AI and Future Directions * 22:17 St. Luke's Culture of Innovation and Change * 26:12 Lightning Round
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May 26, 2025: Dennis Leber, Cybersecurity Executive with a rich military and CISO background, discusses the current healthcare landscape. Dennis shares his unique journey from police officer to cybersecurity leader, challenging common assumptions about career paths in the field. As boards increasingly face responsibility for security breaches, what fundamental communication strategies should security leaders employ when explaining complex technical risks to non-technical executives? The conversation explores the gap between security professionals and boardrooms, with Dennis advocating for a "basic life-saving skills" approach to organizational security. Through personal anecdotes and pragmatic insights, this episode offers a refreshing perspective on leadership, talent development, and the evolving responsibilities of today's security executives.
Key Points:
- 01:29 Military Background and Transition to IT
- 04:59 CISOs and Board Interaction
- 11:11 Cybersecurity Fundamentals
- 13:08 Lightning Round
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May 22, 2025: James Bowie, VP and CISO of Tampa General Hospital, and Mick Coady, CTO at Armis, join Drex for this webinar re-run. Discover how asset visibility exposes unused medical equipment, saving hundreds of thousands in unnecessary purchases. James shares how quantifying a vulnerability in the “language everyone speaks”, money, sparked immediate executive action and reduced millions in risk. The experts navigate the delicate balance between security and uninterrupted patient care, challenging the traditional view of cybersecurity as merely defensive. Reframe security from an obstacle to an operational ally and gain a fresh perspective on how modern healthcare organizations can leverage security investments to drive clinical and financial efficiency. Key Points:* 05:57 Asset Management and Efficiency * 20:33 Defining Resilience * 25:53 The Role of Cyber Programs in IT * 30:46 Risk Quantification and Decision Making * 39:16 Integrating Questions * 43:11 Prioritizing Security Investments
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May 19, 2025: Tovia Marinstein, Senior Talent Intelligence Analyst at LevelUP HCS, explores the challenges of finding balance in our hyper-connected world. Tovia shares her strategies on establishing boundaries between work and personal life, especially in the age of remote work, where lines increasingly blur. Through candid insights about decision-making, managing anxiety, and returning to the basics of self-care, Tovia offers a refreshing perspective on creating a life framework of balance and fulfillment. Key Points:* 03:06 Impact of Helicopter Parenting * 06:05 Balancing Personal and Professional Life * 11:26 Making Important Life Decisions * 16:54 The Art of Unplugging * 29:04 Final Thoughts and Reflections
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May 15, 2025: Reid Stephan, VP and CIO of St. Luke's Health System, explores the constant battle for prioritization in healthcare. The discussion delves into the tension between vendor partnerships and innovation, challenging the notion that vendor alignment equals strategic vision. Satya Nadella claims "AI hasn't delivered much yet" while Bill Gates predicts AI replacing doctors within a decade. Reid offers a nuanced perspective, suggesting, "People aren't wanting tools that look smart. They want tools that are simple... that get out of the way and just get to work." Key Points:* 06:42 Innovation vs. Standardization * 22:21 Simplify Your “Smart” Tools * 23:09 The CIO Escape Room * 30:28 In-house Development * 33:22 Mentorship and Emerging Technologies
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May 14, 2025: SHI’s Kris Nessa, CTO, and Lee Ziliak, Field CTO and Managing Director of Architecture, dive into their cutting-edge AI lab. What if healthcare providers could test AI solutions before committing millions to infrastructure? Lee and Kris reveal their rapid six-week approach to validating AI use cases while addressing critical staffing shortages and operational challenges across revenue cycle management, medical imaging, and patient engagement. From saving a client from a nine-figure mistake to accelerating innovation across healthcare systems, discover how this playground for AI experimentation might revolutionize healthcare technology implementation without breaking the bank.Key Points:* 01:50 SHI's AI and Cyber Lab * 07:30 Success Stories and Use Cases * 20:08 Engagement Process and Timeline * 24:29 Future Developments and Conclusion
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May 8, 2025: Dr. Susan Ibanez, CIO of Southeast Georgia Health System, discusses the challenges and opportunities of being the organization's first-ever CIO at her health system. What does it look like to build the CIO role from the ground up? How do you balance addressing technical debt while simultaneously driving digital transformation at a smaller health system? Ibanez also offers valuable insights on the importance of professional certifications, networking, and the evolving role of the modern CIO—no longer just a tech job, but requires business acumen, strategic vision, and financial expertise. Key Points:* 06:18 Community and Regional Challenges * 10:25 Addressing Technical Debt and Cloud Strategies * 15:29 Disaster Recovery and Business Continuity * 18:34 AI and Future Technologies * 21:24 Professional Development and Certifications * 24:14 Advice for Aspiring CIOs
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May 6, 2025: Matt Sullivan, CMIO of Advocate Health, and Alan Forster, VP of Innovation at McGill University Health Center, explore the transformative potential of increasing provider data access. What role does synthetic data play in balancing privacy concerns with analytical needs? Alan explains how this new data approach creates a virtuous cycle where clinicians better understand their data, documentation practices, and operational challenges. This conversation uncovers practical insights for organizations seeking to build a data-driven culture where decisions are based on self-generated evidence.
Key Points:
- 01:49 Self-Service Data Strategy
- 03:10 Analyzing Synthetic Data
- 05:02 Real-World Applications
- 07:19 The Importance of Data
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May 1, 2025: Zafar Chaudry, MD, SVP/Chief Digital, AI, and Information Officer at Seattle Children's Hospital. Discover how Seattle Children's is changing traditional approaches to clinical decision-making through a new Google partnership, harnessing the power of a century of clinical writings. Is artificial intelligence a threat to healthcare professionals or their most powerful ally? Dr. Zafar offers his perspective, urging that the synergistic potential of human-AI collaboration is the future of healthcare. From transformative Gartner experiences to pioneering Epic implementations in the UK, this episode explores Zafar’s vision: the intersection of compassion and technology. Key Points:* 01:14 Career Journey and Mission * 08:43 AI Pathways Innovation * 17:43 AI: Collaboration Over Competition * 21:07 Lightning Round
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April 30, 2025: Davin Juckett, Head of Experis Health Solutions, discusses Experis’ three decades of solving problems and supporting hospitals. What makes their team's remarkable retention rate—fewer than five voluntary departures in five years—such a critical differentiator in today's talent-starved healthcare landscape? Davin reveals how Experis is tackling healthcare's most pressing challenges through AI-powered clinical service desks, cloud security solutions, and supply chain optimization, while also managing massive EHR go-lives with thousands of at-the-elbow resources. As healthcare organizations struggle with clinician shortages, margin compression, and complex M&A integrations, what entrepreneurial approaches is Experis developing to help CIOs navigate these turbulent waters? Key Points:* 01:24 History of Experis Health Solutions * 02:49 Current Service Offerings * 06:26 Unique Challenges and Solutions * 11:03 Future Directions * 12:21 Lightning Round
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April 29, 2025: Tracy Elmer, Chief Innovation Officer of TrueCare, discusses her approach to empowering the patient to reach a higher level of care. How is TrueCare’s digital literacy program empowering underserved communities to navigate technology? Tracy reveals the impact of mobile wellness units bringing medical services directly to underserved communities, witnessing how TrueCare's philosophy that "distance should not be a barrier to care" manifests in their expanding network of specialized health centers. Lastly, she dives into how community partnerships with organizations like Feeding San Diego address broader social determinants of health in their community. Key Points:* 01:22 Digital Literacy Initiatives * 10:32 Mobile Wellness Units * 16:48 Community Partnerships * 21:16 TrueCare Future Initiatives * 23:47 Lightning Round
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April 28, 2025: James Bowie, VP and CISO of Tampa General, explores the human side of cybersecurity leadership. Facing a fragmented IT team James reveals how a $20,000 investment in ethical hacking training eliminated millions in security risks in a single weekend. Then, how do healthcare security leaders balance life-and-death decisions when ransomware hits critical services? The conversation delves into managing AI implementation safely in healthcare settings, with James detailing their two-week governance turnaround that laid the foundation for all AI projects to come. Key Points:* 02:56 Building a Cybersecurity Culture * 07:00 AI and Cyber Foundations * 11:29 High-Pressure Situations * 15:39 Bonus Round: Personal Insights and Advice
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April 24, 2025: Ryan Smith, SVP, Chief Digital and Information Officer at Intermountain Health, explores how healthcare organizations can balance innovation with mounting cost pressures. What does it take to maintain patient-centricity amid such massive digital transformation? Ryan reveals Intermountain's framework of organizing patient touchpoints as "moments that matter" across seven stages of the patient journey, while also discussing their deployment of over 4,000 automation bots and vision for "agentic AI." As clinician burnout and staffing shortages loom large across healthcare, how might Smith's approach to balancing governance with innovation culture help address these industry-wide challenges? Key Points:* 06:44 Patient-Centric Care * 10:05 AI: More Than a BuzzWord * 14:18 Cybersecurity in Healthcare * 18:07 Operational Change Management * 25:08 Future Challenges and Opportunities * 29:17 Speed Round
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April 23, 2025: Justin Marron, CEO of Strategic Venue Partners, discusses how his team brings hospital system infrastructure into the present and opens the door to innovation's future. What happens when hospital connectivity systems fail to meet the demands of modern healthcare technology? Justin illustrates how Strategic Venue Partners transforms healthcare for the ever-increasing data demands of AI and real-time patient care. This episode addresses everything from 5G implementation to CBRS private networks, positioning healthcare facilities for seamless clinical and operational workflows. Key Points:* 05:05 Enabling Future Innovation * 08:36 Healthcare Wireless Upgrades * 14:25 Client Success Stories * 20:43 Future Aspirations and Industry Impact
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April 21, 2025: Michelle Moffitt, leadership coach, counselor, and author of "Cracked Open," shares her path from being trapped in a high-control religious system and a controlling marriage to finding her authentic voice and purpose. Michelle delves into the essence of resilience as more than just perseverance—it's about creating meaningful support systems and making incremental progress while honoring our whole selves. The conversation examines how leaders can foster psychological safety in workplaces, the power of emotional awareness, and the liberating realization that we're never truly stuck in our circumstances. Read the Preview or Order “Cracked Open” Key Points:* 01:23 Michelle's Journey and Challenges * 07:50 Challenges and Support Systems * 15:02 Mindset and Resilience * 19:59 Michelle's Future and Reflections * 22:16 Lightning Round
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April 18, 2025:Jason Taylor, CGO from Panda Health, explores the pressing challenges facing healthcare systems in the uncertain economic landscape of today. How are health systems navigating potential Medicaid cuts and declining elective procedures while balancing innovation needs? Jason reveals how organizations are shifting from purchasing "cool new toys" to rationalizing existing budgets and application stacks without compromising patient care. The conversation delves into Panda Health's approach of democratizing knowledge across healthcare systems, connecting those with similar challenges to share lessons learned.
Key Points:
- 01:47 The Uncertainties of Healthcare
- 04:16 Technology Implementation
- 06:52 Pandas Social Intelligence
- 12:20 Organizational Change Management
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April 17, 2025: Ryan Winn, CISO at AdventHealth, and Tamer Baker, Healthcare CTO at Zscaler, discuss zero-trust solutions and questions in this webinar recording. The conversation explores AdventHealth's remarkable four-month implementation journey and the surprising benefits beyond security they've discovered. They discuss practical approaches to medical device security, strategies for gaining organization-wide buy-in, and why framing security initiatives as business enablers rather than technical mandates leads to success. As healthcare organizations face mounting technical debt and evolving threats, this discussion offers a refreshing roadmap to simplification and a more secure environment. Key Points:* 08:48 Zero Trust Hospital: Concepts and Implementation * 13:42 Challenges and Opportunities in Zero Trust * 21:19 The Impact of Zero Trust on Patient Care * 27:49 Implementing Zero Trust * 33:58 Final Thoughts and Q&A
Want to get your copy of the new book "Zero Trust Hospital: The CXO Vision" by Zscaler?* Order now
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April 16, 2025: Laura O'Toole, CEO of SureTest, and Robin Parkin, CIO of UVA Health, explore how SureTest automation revolutionizes healthcare IT testing. How are leading healthcare organizations reclaiming thousands of staff hours previously lost to manual testing? What unexpected benefits emerge when IT teams are freed from the burden of repetitive system validation? As UVA Health implements continuous automated testing, the conversation reveals how this approach prevents system errors before they reach end users and serves as a powerful recruitment tool in a competitive talent market. As the conversation closes the discussion extends beyond technology to address the critical issue of women in healthcare IT leadership. Key Points:* 01:27 Challenges and Solutions at UVA Health * 04:41 Implementation and Impact of SureTest * 10:49 Women in Leadership in Healthcare IT
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April 15, 2025: Erica Williams, Regional Technology Officer (CIO) Texas of Ascension, sits down with Kena Taylor, VP and CIO of Innovation Care Partners, who shares her remarkable journey from Air Force technologist to healthcare IT executive. How does someone transition from military service to leading technological transformation in healthcare? What qualities make for successful healthcare technology leadership in today's complex environment? Kena discusses the importance of being open to change, putting people first, and fostering team autonomy while maintaining a shared vision. Key Points:* 05:05 Dr. Taylor's Career Journey * 07:26 Defining Career Moments * 11:45 Qualities for Success * 14:38 Humility and Ambition
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April 10, 2025: Justin Brueck, System VP of Innovation and Research at Endeavor Health, explores the balance of today's operational challenges with tomorrow's transformational needs. Justin discusses how healthcare systems are caught in a dichotomy—constantly putting out fires while trying to build a "fireproof house" through strategic innovation. How will healthcare address the looming workforce crisis as the "silver tsunami" approaches, with 42% of physicians between 55-65 years old? The conversation weaves through personalized medicine via genomics, the role of AI beyond the hype, and the critical importance of building trust when implementing new technologies.
Key Points:
- 03:55 Current Landscape of Healthcare Innovation
- 07:22 The Role of Genomics in Healthcare
- 17:34 AI and Its Impact on Healthcare
- 27:40 Leading Organizational Change and Innovation
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April 4, 2025: Dr. Blake Anderson, Founder and CEO/CTO of Switchboard, MD, shares his journey from practicing physician to healthcare tech innovator, revealing how his dual background in medicine and computer science led to creating solutions for overwhelmed clinicians. The conversation delves into critical questions about data quality, bias in AI systems, and the balance between technological efficiency and maintaining personal doctor-patient relationships. As healthcare faces demographic challenges with an aging population, how will technology help clinicians manage increased demands without sacrificing personalized care? Dr. Blake emphasizes the importance of problem-first approaches and thoughtful change management when adopting new healthcare technologies. Key Points:* 05:40 Ensuring AI Usability and Trust * 08:23 Future of Clinician-Patient Relationship * 13:07 Advice for Healthcare Leaders
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April 3, 2025: Branden Fini, Partner at Allumia Ventures, discusses the world of healthcare from the view of an investor. How should entrepreneurs approach product-market fit, and why does Branden insist that solving clear and simple pain points trumps the latest technology? The conversation delves into critical investment inflection points, the importance of leadership teams, and the challenging balance between clinical validation and commercial traction. As healthcare faces provider shortages and ongoing consolidation, what emerging opportunities are on the horizon, and how might the changing political landscape reshape investment strategies in healthcare technology? Key Points: 01:02 Investment Philosophy and Strategies * 10:04 The Importance of Leadership in Investments * 19:10 Navigating Early-Stage Investments * 23:46 Clinical vs. Commercial Validation * 33:35 Future Trends and Closing Remarks*
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April 1, 2025: Jill McCormick, EVP of Design and Product Development at Pixel Health, reveals how experience serves as the great equalizer in healthcare facility planning. What happens when decades-old buildings meet modern patient expectations? Jill guides listeners through the sprint process that transforms stakeholder insights into human-centered designs, challenging traditional approaches by focusing first on desired experiences, not buildings or technology. As technology rapidly evolves, Jill emphasizes the need for flexible designs that can adapt quickly, creating seamless patient journeys from home to hospital.
Key Points:
- 04:01 Human-Centered Design in Healthcare
- 06:39 The Sprint Process for Problem Solving
- 13:52 Navigating Resistance to Change
- 15:16 Measuring Success in Facility Design
- 17:15 Future Trends in Healthcare Facility Planning
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March 27, 2025: Deborah Proctor, Retired CEO of St. Joseph Health, explores the intricate tapestry of healthcare leadership. What does it truly mean to build a mission-driven culture that permeates every aspect of an organization? Deborah shares her remarkable journey from bedside nurse to system CEO, revealing how the Sisters of St. Joseph's charism of unity and reconciliation shaped her leadership philosophy. The discussion delves into innovative approaches to sponsorship, where leaders take personal ownership of their team members’ success and examine the courage required to make decisions that may not win popularity but honor organizational values. Key Points: 05:19 The Importance of Mission and Values * 14:25 Building a Mission-Based Culture * 18:25 Values in Action and Pilgrimage * 23:11 Sponsorship and Leadership * 29:15 Prioritization Challenges * 38:50 Courageous Leadership*
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March 26, 2025: Julie Johnson, Executive Director of the Center for Research Informatics at the University of Chicago, explores the current state of healthcare data and advancements aiming to transform patient care. How can organizations democratize data while maintaining appropriate governance? Julie shares insights on her partnership with MDClone, describing how this tool helps clinicians and researchers "fail fast and pivot quickly" rather than waiting months for critical information.
Key Points:
- 01:57 Data Utilization and Governance
- 03:44 Addressing Data Bias and Sourcing
- 05:26 Future Prospects and Innovations
- 08:23 Navigating HIMSS
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March 25, 2025: Albert Villarin, VP and CMIO of Nuvance Health, interviews Dr. Mark Weisman, CIO and CMIO of Tidal Health. Mark candidly discusses the difficulties of implementing AI solutions, emphasizing the critical importance of proper AI governance and education for healthcare professionals. As AI tools increasingly write clinical notes and suggest diagnoses, what skills should future clinicians develop—memorizing facts or critically evaluating AI outputs? Mark envisions a future where ambient AI transforms nursing workflows, allowing healthcare professionals to focus more on patient care than documentation, while acknowledging the challenges of building trust in these emerging technologies.
Key Points:
- 03:10 Challenges and Successes with AI
- 06:23 AI Governance and Education
- 14:22 Adoption and Trust in AI
- 18:48 Future goals for AI
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March 24, 2025: Heather Costa, Director of Technology Resilience at Mayo Clinic, shares her journey of rebranding her team from "disaster recovery operations" to "technology resilience operations," emphasizing that cyber incidents require a fundamentally different approach than physical disruptions. The conversation delves into the challenges of communicating technical needs with clinical staff, with Heather explaining her philosophy of "meeting people where they are" and focusing on their work rather than the technology. As cyber threats continue to evolve, Heather offers insights into building resilient systems that minimize disruption to patient care.
Key Points:
- 03:43 Heather's Role at Mayo Clinic
- 04:29 The Evolution of Disaster Recovery
- 07:10 Engaging Frontline Operators
- 17:44 Building Blocks of Resilience
- 20:52 Lightning Round
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March 21, 2025: MEDITECH leaders Christopher Policano, VP of Sales, and Rachel Wilkes, Director of Marketing, sit down at HIMSS 2025 in Las Vegas. They explore how healthcare interoperability is evolving through their newly launched Traverse Exchange platform. How are these real-time data exchanges transforming clinical workflows beyond traditional fragmented files? The discussion reveals a company culture deeply invested in sustainable healthcare innovation while making advanced capabilities accessible to community hospitals.
Key Points:
- 01:51 Introducing Traverse Exchange
- 05:36 AI Enhancing the EHR
- 08:02 MEDITECH's Culture and Mission
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March 21, 2025: Philipp von Gilsa, CEO of Kontakt.io, explores how next-generation real-time location systems (RTLS) are re-entering the healthcare space and creating rapid growth. Philipp reveals how his company's cloud-based approach is helping health systems drastically reduce equipment costs through enhanced visibility, with some clients seeing benefits in the first month after deployment. Don’t miss this discussion live from the floor of HIMSS.
Key Points:
- 03:47 Next Generation RTLS
- 04:39 Implementation and ROI
- 08:19 RTLS with AI
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March 20, 2025: Gary Chan, System VP/CISO at SSM Health and Security Mentalist, brings a refreshingly innovative approach to cybersecurity. Gary reveals how he transforms traditionally dry security training into memorable experiences through psychological techniques and mentalism performances, demonstrating live social engineering tactics that leave audiences both entertained and better prepared. As healthcare faces increasing cybersecurity threats, particularly with the rise of AI, how might the balance between technological defenses and human awareness evolve?
Key Points:
- 04:43 Security Mentalism
- 10:04 Impact of Security Training
- 15:41 Human Behavior and Social Engineering
- 19:06 Future of Cybersecurity with AI
- 26:45 Common Misconceptions and Personal Insights
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March 19, 2025: Jonathan Cook, CTO for Clearsense, explores how healthcare organizations can achieve immediate ROI through data enablement and application rationalization. Cook reveals how Clearsense has evolved from an archiving solution to a comprehensive data enablement platform that indexes, structures, and makes accessible data across disparate systems while providing a clear path to cost savings.
Key Points:
- 05:12 ROI Found Fast
- 08:15 AI Enablement and Future Prospects
- 11:24 Business Continuity and Disaster Recovery
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March 19, 2025: Tony Douglas, RVP of US Healthcare from Palo Alto Networks, explores solutions to the current vulnerabilities in healthcare security. Tony unpacks their "platformization" approach, consolidating multiple security functions into a single platform to combat breaches. How are healthcare providers balancing the benefits of AI with the risks of data exposure? The conversation highlights their new Unit 42 service offering remote SOC management with real-time zero-day threat intelligence.
Key Points:
- 02:23 Platformization: Simplifying Security
- 04:13 AI Inconsistencies
- 07:51 Unit 42 and Global Threat Intelligence
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March 18, 2025: Today on TownHall,Sue Schade, Principal at StarBridge Advisors, talks with Sonney Sapra, SVP and CIO at Samaritan Health Services. Sonney discusses his nearly four-year journey at Samaritan Health, detailing the organization's focus on technological innovation, financial sustainability, and population health. Why move to a fully cloud-based infrastructure? How can AI and ambient listening technologies transform healthcare? Sonny shares insights into these questions and more, including integrating health plan data to improve patient outcomes. He also delves into workforce management in a remote and hybrid environment, and emphasizes the importance of understanding organizational needs in vendor partnerships. Finally, Sonny discusses his future role as a TownHall moderator in 2025 and his passion for sharing knowledge within the CIO community.
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March 17, 2025: Dr. Donita Brown, Business Professor and Host of The Management Minute podcast, explores the fascinating shifts in workplace motivation across generations. Donita shares powerful insights on the demographic cliff affecting higher education and the potential rise of micro-learning formats like "micro MBAs." Through stories about family vacations, workplace dynamics, and lessons from her father, Dr. Brown offers listeners quick insights into generational leadership and career development.
Key Points:
- 03:50 The Power of Listening
- 09:29 The Future of Higher Education
- 20:48 Mastering Mutual Gains Negotiation
- 29:35 Lessons from Writing a Book
- 33:29 Staying Relevant and Thriving
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March 14, 2025: This is the sixth episode of the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO at Zscaler, explores the critical aspects of promoting a zero-trust culture in healthcare organizations. How can healthcare leaders effectively communicate the strategic value of zero trust to their boards? What approaches yield the best results when tailoring messages to different stakeholders like CNOs and CMOs? The conversation delves into the transformative impact of zero trust on mergers and acquisitions, potentially reducing integration time while enhancing security.
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Don't miss our webinar after all six Zero Trust Hospital Series episodes! Register now: www.thisweekhealth.com/zerotrust
Key Points:
- 01:03 Communicating Zero Trust to the Board
- 03:34 Engaging Internal Stakeholders
- 09:32 The Avalanche Effect of Zero Trust
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March 13, 2025: Tracy Donegan, Chief Information and Innovation Officer at MLK Community Healthcare, shares her approach to solving seemingly insurmountable problems through creative thinking and scrappiness, pushing beyond conventional limitations. The conversation explores MLK's commitment to health equity through innovative programs like their street medicine team and the upcoming empath unit for psychiatric patients. Tracy offers insights into the importance of fostering partnerships built on shared mission and reducing clinician burnout, all while maintaining a deeply personal connection to the community she serves.
Key Points:
- 01:48 Tracy's Professional Journey
- 07:08 Digital Innovation and Patient Engagement
- 10:11 Community Impact and Health Equity
- 16:50 Lessons from the Pandemic
- 23:49 Speed Round: Personal Insights
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March 12, 2025: From the floor of HIMSS 2025 in Vegas Colin Banas, CMO of DrFirst, and Thomas Wells, Medical director of Piedmont, explore the evolving landscape of healthcare technology. How might AI transform physician-patient relationships rather than diminishing them? What would need to change for true interoperability to become reality instead of remaining an endless talking point? The physicians discuss Piedmont's vast Georgia network and their innovative approaches to telehealth, virtual specialists, and the pressing need to address behavioral health through technology.
Key Points:
- 03:52 Interoperability and EHR Systems
- 05:55 AI in Medication Management
- 10:01 Telemedicine and Behavioral Health
- 11:24 Closing Thoughts and Fun Question
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March 11: In this episode of TownHall, Karla Arzola, Chief Information Officer at Campbell County Health speaks with Jay Millar, Client Director at World Wide Technology and author of 'Be a Hero in Your Home’. Jay shares his compelling journey from a challenging upbringing to becoming a mentor and leader dedicated to helping others succeed. How does one turn personal struggles into strengths? Why is mentorship crucial, especially for men facing unique societal pressures? Jay discusses the importance of finding mentors, being vulnerable, and taking intentional actions to improve one's life. He also highlights the significance of creating spaces for open, honest dialogue. This episode is perfect for anyone looking to understand the transformative power of mentorship and the steps to cultivate meaningful, supportive relationships both personally and professionally.
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March 7, 2025: In this Interview in Action live from ViVE ‘25, Bill talks with Patience Phillips, Senior Director Information Technology at St. Luke’s University Health System. They dive into Patience’s role overseeing IT physician services, various service lines, access centers, and project management offices. They discuss St. Luke’s transformation of their call centers, highlighting the shift to remote agents and standardizing processes. How does a healthcare network prioritize and execute strategic initiatives such as EPIC modules and ERP implementations? Patience explains her project management approach, including the use of hybrid agile methodologies. Patience also touches on her robust process for construction, mergers, and acquisitions, emphasizing rapid deployment, security, and standardization. How do they integrate new facilities effectively?
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March 7, 2025: Dr. Andrew Gostine, CEO of Artisight, to discuss how Artisight is revolutionizing patient care with their integrated hardware and AI solutions. The interview focuses on their easy-to-implement hardware innovations. Shifting to software, Andrew highlights their AI’s ability to understand ambient video and audio, learning across thousands of hospital and operating rooms.
Key Points:
- 00:52 Artisight's Hardware Innovations
- 06:11 Artisight’s Software Innovation
- 08:07 Ambient Nursing Documentation
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March 6, 2025: Eric Smith, SVP and CDO at Memorial Hermann Health System, discusses how their health system successfully transitioned to Epic's EHR while maintaining patient satisfaction. Eric reveals the strategic approach that led to nearly 500,000 patient activations and details Memorial Hermann's innovative AI governance structure with specialized working groups. From expanding services into new communities to addressing healthcare affordability through standardization, Eric offers a compelling perspective on building a digital healthcare ecosystem that truly serves the patient.
Key Points:
- 01:23 Memorial Hermann's EPIC EHR Transition
- 15:41 Innovation and Pilot Programs
- 17:39 Value-Based Care and Cost Management
- 23:08 Future of Healthcare Technology
- 30:30 Speed Round: Personal Insights
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March 5, 2025: Scott D'Entremont, CRO from Parlance, explores how Parlance's conversational AI technology is transforming the often overlooked healthcare voice channel. D'Entremont reveals how their AI solutions handle everything from appointment inquiries to complex routing across thousands of destinations.
Key Points:
- 01:18 Conversational AI in the Call Center
- 04:11 Challenges and Solutions in Call Management
- 07:01 Standardizing Healthcare Workflows
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March 5, 2025: Sebastian Estades, Healthcare Lead of Google Chrome, explores how Google is reimagining healthcare browser security. Sebastian reveals how healthcare systems can move beyond traditional operating systems toward web-based environments that don't compromise on security or integration capabilities. What possibilities emerge when healthcare IT leaders consider repurposing existing hardware amid Windows 10's approaching end-of-life?
Key Points:
- 06:20 Future Trends in Healthcare Technology
- 07:31 Mobile Device Integration
- 08:01 Windows 10 End of Life: A New Opportunity
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In today’s TownHall, host Beth Cooper, Chief Technology Officer at Tivity Health speaks with Deborah Backus, VP of Research and Innovation at Shepherd Center about their efforts toward innovation and technology in rehabilitation. They discuss the challenges faced by individuals with paralysis, brain injuries, and other complex conditions in finding appropriate assistive technologies. Deborah shares insights into Shepherd Center’s pioneering work with various mobility and daily living technologies, such as modified wheelchairs with tongue drives, sip and puff controls, and eye gaze technology. How can robust data shape patient care? The conversation dives into the data-driven approach of the Shepherd Center’s Innovation Institute, including remote monitoring programs, AI, and large language models for personalized rehab solutions. Additionally, they explore how Burnalong’s platform provides on-demand wellness and training content to patients and beyond. How crucial is it to meet individuals where they are?
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March 3, 2025: Dave Dyell, Managing Partner of Innovative Consulting Group, explores how healthcare organizations effectively rationalize their application portfolios in just 8-10 weeks. What strategies can CIOs employ to identify application overlap and recover significant cost savings through contract and SLA management? Dyell reveals how CIOs can secure executive support by demonstrating their organization's actual AI preparedness with tangible data rather than assumptions.
Key Points:
- 01:12 Application Rationalization
- 04:12 Contract Management and SLA Insights
- 06:16 AI Readiness Program
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March 3, 2025: Kris Nessa, CTO of Healthcare at SHI, and John Kirkman, VP of Government, Healthcare, and Education at Island, explore Islands partnership with SHI at VIVE Nashville. As organizations face staffing shortages and cybersecurity threats, could Island's approach help democratize IT access across healthcare systems of all sizes? Join this discussion where practical technology meets healthcare innovation, and discover why these experts see AI integration as the critical next frontier in healthcare's digital evolution.
Key Points:
- 04:05 SHI and Island Partnership Insights
- 06:51 AI: Opportunities and Challenges
- 08:48 Building Partnerships and Future Innovations
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February 28, 2025: This is the fifth episode in the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO at Zscaler, covers the first steps hospitals can take in their zero trust journey. Through practical insights, Tamer challenges traditional security thinking, demonstrating how organizations can achieve significant risk reduction even on day one, all while maintaining operational efficiency.
Key Points:
- 02:18 Step Zero: Identity Management
- 03:44 Step One: Visibility
- 07:15 Zero Trust Maturity Models
- 09:13 High-Risk Users and Remote Access
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Register now: www.thisweekhealth.com/zerotrust
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February 27, 2025: Liz Scott, Co-Executive Director and Alex’s Mom from Alex's Lemonade Stand Foundation explores how a four-year-old's simple lemonade stand transformed into a movement that has raised over $300 million for childhood cancer research. Can the healthcare industry's involvement reshape the landscape of pediatric cancer research? As Scott shares stories of hope, resilience, and scientific advancement, she illuminates the complex challenges families face and unveils how the foundation's expanding programs address critical gaps in care.
Key Points:
- 00:31 What is Alex’s Lemonade Stand?
- 03:31 Impact of Donations
- 08:31 Breakthroughs in Pediatric Cancer Research
- 12:42 Challenges and Future Goals
- 19:11 Vision for the Next Five Years
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February 26, 2025: Colin Banas, CMO of DrFirst, explores how innovation powers their medication management solutions across 2,000+ hospitals. What strategies is DrFirst implementing to combat healthcare's most pressing challenges like provider burnout and specialty medication management? With the uncertainty surrounding healthcare policy under a new administration, how is DrFirst positioning itself to remain a bedrock of stability for its partners while continuing to innovate?
Key Points:
- 02:46 Addressing Specialty Medication
- 03:25 Navigating New Policy
- 05:47 AI and Future Roadmap
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February 26, 2025: Amar Maletira, CEO of Rackspace, explores the evolving role of multi-cloud environments—why are CIOs now rethinking their cloud strategies after years of rapid migration? As AI continues to weave itself into every facet of IT, how can healthcare organizations effectively harness its power while navigating workforce gaps and security risks? And in a world of increasing cyber threats, what are the real challenges of securing critical healthcare workloads across hybrid infrastructures? This conversation unpacks the complexity of modern IT strategy, from cloud optimization to AI-driven automation.
Key Points:
- 02:27 The Evolution of Cloud Computing
- 07:08 AI in Cloud Management
- 12:03 Rackspace Security Solutions
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February 25: In this episode of TownHall, Albert Villarin, MD, VP and CMIO at Nuvance Health, Christine Silvers, MD, Healthcare Executive Advisor at Amazon Web Services, Praveen Meka, MD, Senior Physician/Hospitalist at Dana-Farber Cancer Institute, and Qing Liu, Senior Solutions Architect (Healthcare) at Amazon Web Services explore the transformative impact of AI in healthcare. They discuss real-world applications such as AI for patient referrals, document processing, diagnostic tools, and personalized medicine. Examples include the development of ConsultBot for interpreting complex blood tests and the use of AI for remote patient monitoring in underserved areas. How can AI improve patient outcomes and reduce errors in clinical settings? They also address challenges like data security, ethical considerations, and bridging the technology adoption gap among clinicians. What are the biggest hurdles in implementing AI in everyday medical practice? The episode underscores the potential of AI to enhance clinical outcomes, reduce errors, and improve patient satisfaction.
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February 24, 2025: Steven Ramirez, VP and CISTO of Renown Health, discusses how organizations are grappling with increasingly sophisticated threats. What makes the 60-minute breach window so critical in today's threat landscape, and how are healthcare organizations reshaping their approach to identity security? As Ramirez shares insights from his journey at Renown, we explore the delicate balance between rapid threat response and strategic planning, while questioning what makes an effective cybersecurity professional in today's healthcare environment.
Key Points:
- 02:35 The Role of a CISTO
- 06:29 Renown Cybersecurity Initiatives
- 12:09 Simplification in Cybersecurity
- 18:36 Lightning Round
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February 21, 2025: This is the fourth episode in the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO for Zscaler, dives into the myths surrounding zero trust implementation in healthcare settings. As healthcare systems grapple with digital transformation, what really stands between organizations and successful zero trust adoption? Through their discussion of real-world examples and strategic partnerships, they challenge conventional wisdom about vendor relationships and implementation timelines.
Want to get your copy of the new book "Zero Trust Hospital: The CXO Vision" by Zscaler?
- Pre-Order now
Don't miss our webinar after all six Zero Trust Hospital Series episodes!
- Register now: www.thisweekhealth.com/zerotrust
Key Points:
- 01:36 Zero Trust Implementation
- 04:45 Vendor Myths
- 08:47 Healthcare Operations
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February 20, 2025: Dr. Alistair Erskine, Enterprise CIO and CDO of Emory Healthcare, explores the unique fusion of university and healthcare IT at Emory, challenging conventional wisdom about institutional separations. As we delve into innovative approaches to leadership, including streaming rounds and trickle feedback systems, how might these methods reshape organizational culture in healthcare? Through fascinating anecdotes from building a hospital in Qatar with unlimited resources to implementing enterprise-wide ambient listening technology, what lessons emerge about innovation when traditional constraints are removed?
Key Points:
- 01:04 Combining University and Healthcare IT
- 07:54 Rounding and Student Tech Support
- 15:35 Lessons from Qatar: Building a Hospital
- 21:44 Ambient Listening and AI in Healthcare
- 30:58 Trickle Feedback and Organizational Culture
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February 19, 2025: Karla Arzola interviews Julia Zhou, Healthcare Technologist and Mountaineer, who shares her extraordinary journey to the summit of Mount Everest, detailing the physical and mental battles that tested her limits. From the grueling months of training in her garage through COVID to the life-threatening moments at 8,000 meters, Julia and Karla reflect on how challenges can bring about the biggest leaps in innovation and bravery.
Key Points:
- 02:14 Julia's Everest Expedition
- 07:58 Summit Day: Reaching the Top
- 16:52 Reflections and Lessons Learned
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February 18, 2025: Shiv Rao, CEO and co-founder of Abridge, delves into their revolutionary ambient listening technology. Through the lens of 100+ enterprise deployments, Rao explores the delicate balance between technological advancement and clinical practicality. As the discussion unfolds, we discover how contextual reasoning is reshaping documentation and bringing joy back to clinicians.
Key Points:
- 02:24 Feedback and Improvement Process
- 05:41 Building Financial Models
- 06:49 Clinician Love Stories
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February 17, 2025: Andrew Kerr, CEO and Managing Partner of FortyAU and author of The Humility Imperative, draws from his transition from HCA to leading a Nashville-based software and AI consulting firm to explore essential questions about modern leadership. How does a leader maintain authenticity while driving innovation in today's rapidly evolving tech landscape? Through discussions of AI implementation in healthcare and the challenges of building sustainable company cultures, Andrew challenges conventional wisdom about certainty in leadership.
Key Points:
- 04:45 Navigating Challenges
- 10:11 AI advice
- 18:13 Humility in Leadership
- 24:16 Career Reflections
- 27:55 Lightning Round
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February 14, 2025: This is the third episode of the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO for Zscaler, dissects the anatomy of a breach—how attackers identify vulnerabilities, move laterally through systems, and execute double-extortion ransomware. How does Zero Trust disrupt each stage of an attack, preventing even compromised credentials from being useful? And can collective intelligence across organizations create a real-time defense against emerging cyber risks?
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Key Points:
- 00:53 Anatomy of a Breach
- 06:20 Common Attack Vectors
- 09:04 Community Protection
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February 13, 2025: Sue Schade, Principal at StarBridge Advisors, interviews Albert Oriol, CIO of Rady Children's Hospital, to discuss how genomics and technology partnerships are transforming pediatric care. How can precision medicine and newborn screening change the trajectory of a child’s life? What role does IT play in addressing workforce burnout and cybersecurity risks? And how do visionary leaders balance cutting-edge technology with operational demands?
Key Points:
- 05:19 Advancements in Precision Medicine
- 15:08 Albert Oriol's Career Journey
- 18:29 IT Collaboration
- 22:52 Remote Work and Workforce Flexibility
- 27:04 Work-Life Balance and Personal Well-being
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February 12, 2025: James Wellman, VP and CIO of Nathan Littauer Hospital & Nursing Home, and Vik Patel, COO of Tido, as they explore advancing data integration, operational efficiency, and patient care. Learn what happens when a healthcare IT partnership transcends traditional vendor relationships to become a true team extension, and discover how trust-based partnerships drive success in healthcare IT. Don't miss this engaging solution showcase.
Key Points:
- 01:28 The Power of Relationships in Healthcare IT
- 08:31 Operational Efficiency
- 11:57 Proactive Monitoring
- 27:11 Future Innovations and Cloud Migration
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February 11, 2025: Erica Williams, RTO of Texas for Ascension, sits down with Beth Lindsay Wood, CIO and CTO at Moffitt Cancer Center, to explore the pivotal moments that have shaped her journey in healthcare technology. From leading digital transformation efforts like CancerX and AI-driven clinical outcomes to navigating a career pivot between provider and consulting roles, Beth shares hard-won lessons on leadership, adaptability, and resilience. What does it take to recognize when a career change is necessary, and how do setbacks become stepping stones to greater success? Join this deep dive into the realities of leadership, career progression, and the essential skills needed to drive meaningful change in healthcare.
Key Points:
- 04:46 Career Setbacks and Pivoting
- 11:45 Developing Leadership Traits
- 16:06 Hiring and Team Building
- 22:44 Keys to Success
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February 7, 2025: This is the second episode of the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO for Zscaler, explores how Zero Trust Architecture is revolutionizing hospital security and operations. How does shifting from a legacy, appliance-heavy infrastructure to a streamlined, SaaS-based model allow healthcare organizations to innovate faster? Can removing external attack surfaces truly minimize risk, or does it simply shift the burden elsewhere? With patient experience, security, and operational efficiency at stake, the conversation dives deep into how healthcare leaders can do more with less—without just piling on more work.
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- Register now: www.thisweekhealth.com/zerotrust
Key Points:
- 04:44 Risk Management in Zero Trust
- 07:39 Operational Efficiency with Zero Trust
- 09:14 Enhancing Patient and Clinician Experience
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February 6, 2025: Jennifer Owens, Senior AI Program Administrator at Cleveland Clinic, discusses the evolving role of AI in patient care and provider efficiency. As AI scribes redefine documentation and predictive models refine diagnoses, are we truly seeing the impact we expect? How do we measure success—through efficiency, patient outcomes, or clinician satisfaction? And when AI sneaks into healthcare workflows, do we fully understand the models guiding critical decisions? With governance, enablement, and the delicate balance between technology and human judgment at the forefront, this discussion dives deep into AI’s future in medicine and what it takes to move from innovation to implementation.
Key Points:
- 03:40 Evaluating AI Tools
- 13:32 AI Patient Experience
- 21:52 Future AI Implementation
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February 5, 2025: This is the first installment of our Zero Trust Hospital Series. Tamer Baker, Healthcare CTO for Zscaler, breaks down Zero Trust architecture—what it is, what it isn’t, and why it has become a necessity rather than a buzzword. Can outdated infrastructure truly support the demands of modern healthcare? How do we prevent hyperconnectivity from becoming a hacker’s playground? This conversation explores how Zero Trust can prevent lateral movement in cyberattacks, enable seamless cloud integration, and build a security framework that supports—not stifles—innovation.
Want to get your copy of the new book "Zero Trust Hospital: The CXO Vision" by Zscaler?
- Pre-Order now
Don't miss our webinar after all six Zero Trust Hospital Series episodes!
- Register now: www.thisweekhealth.com/zerotrust
Key Points:
- 03:31 Challenges and Solutions in Zero Trust
- 07:57 Cloud and Remote Work Considerations
- 09:59 Practical Steps for Secure Digital Transformation
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February 4, 2025: Karla Arzola interviews Cally Cripps, VP of Information Technology and Analytics at Aurora Mental Health Center and Founder of Systemagically. How does living with a chronic condition shape a leader’s approach to corporate wellness? What systemic gaps exist in mental health care, and can technology finally close them? Cally shares her personal journey of navigating endometriosis and PCOS while climbing the ranks in IT leadership, revealing how prioritizing health can transform not just personal well-being, but also the workplace itself.
Key Points:
- 03:39 Chronic Illness Impacts
- 07:06 Connecting Health and Leadership
- 12:00 Bridging Gaps in Mental Health Services
- 17:43 Innovative Dreams for Healthcare Technology
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February 3, 2025: Joseph Zaccaria, VP of Strategy and Finance at Neteera, discusses what the future patient room will look like. Can technology seamlessly blend into clinical workflows without disrupting behavior? Joe dives into how Neteera’s passive monitoring technology leverages precision sensing to reshape care delivery across settings. Joe offers a glimpse into a future where walls do not confine healthcare.
Key Points:
- 02:08 The Future of Patient Rooms
- 07:45 Economic and Operational Benefits
- 11:54 Technical Aspects and Installation
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January 30, 2025: Chad Brisendine, VP and CIO of St. Luke's University Health Network, explores the transformative journey of healthcare technology. How does a hospital room evolve into a hub of AI-powered care while ensuring patient-centered innovation? What challenges arise when integrating virtual nursing, telehealth, and ambient technologies at scale? As the conversation traverses from imaging solutions to price transparency, how do leaders like Chad balance rapid technological advancements with long-term strategies?
Key Points:
- 04:30 The Hospital Room of the Future
- 16:00 Enterprise Imaging Solutions
- 22:31 Patient Experience and Price Transparency
- 26:05 Leadership and Team Motivation
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January 29, 2025: Dustin Leek, Executive Healthcare Strategist for CDW, explores the necessity of partners with clinical experience and CDW’s current focuses. What role does data governance play in unlocking AI’s potential in healthcare? As financial pressures mount on health systems, what strategies can CIOs and CTOs employ to maximize operational efficiency without compromising care? You don’t want to miss this interview in action.
Key Points:
- 02:46 CDW’s Unique Team and Approach
- 04:36 Security, Data, and AI
- 07:57 Upcoming Events and Speaking Engagements
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January 28: Today on TownHall Reid Stephan, VP and CIO at St. Luke’s Health System speaks with Todd Dunn, CEO and Founder at The Innovators Journey. Todd is a seasoned innovator in healthcare with experience at Intermountain Health and Advocate Health. He explains what AKIs are and how they differ from chronic kidney diseases. Could early detection be the key to preventing the devastating effects of AKIs? What if catching AKIs early could save millions for healthcare providers? Todd shares the potential of innovative solutions like Accuryn Medical's automated urine flow technology and provides insights into change management. Could this technology transform kidney care? The episode emphasizes the need for system-wide adoption of advanced technology to better manage AKIs and improve patient care. Isn’t it time to leverage these breakthroughs for better outcomes?
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January 27, 2025: Matt Christensen, Sr. Director of Cybersecurity and Intermountain Health, delivers an insightful discussion on the intricate balance of technology, leadership, and the human factor in cybersecurity. How does Intermountain Health’s approach to systemic risk reimagine third-party management in healthcare? Why is the human element—often labeled the weakest link—still undervalued despite its role in 90% of breaches? Matt reflects on the paradox of advancing technology overshadowing foundational cyber hygiene, sharing his experiences with governance, risk, and compliance.
Key Points:
- 04:38 The Human Element in Cybersecurity
- 11:22 The Firehouse Can't Burn Down
- 14:48 Lightning Round: Personal Insights
- 19:45 Advice for Aspiring Cybersecurity Professionals
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January 23, 2025: Aneesh Chopra, Chief Strategy Officer at Arcadia, tackles the promises and pitfalls of data-driven healthcare transformation. How do economic incentives shape the use of technology in healthcare? With the adoption of AI and large language models, are we nearing a future where personalized, evidence-based care becomes the norm—or are we still bogged down by regulatory and cultural barriers? Aneesh explores the "good, bad, and ugly" of data-driven healthcare, the impact of AI on clinical decision-making, and the ethics of transparency in patient communication.
Key Points:
- 01:38 Data: The Good, The Bad, and The Ugly
- 17:48 Economic Incentives in Healthcare
- 22:32 Medicaid Explored
- 36:52 Data Sharing and Risk Adjustment
- 41:04 Value-Based Care and Future Plans
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January 22: Today on the Conference channel, it’s an Interview in Action withLindsey Jarrell, Chief Executive Officer at Healthlink Advisors. They discuss the major challenges and trends in healthcare for 2025. What exciting advancements can we expect in the realm of enterprise imaging? How can health systems get the most out of their Epic EHR investment? Lindsey highlights the need for an Epic-first mentality and cross-departmental integration. What does it take to ensure effective business continuity in the face of increasing cyber threats? Lindsey shares HealthLink Advisors' commitment to mission-driven consulting and organic growth, detailing their unique approach to client relationships. The discussion also explores how AI could revolutionize imaging and address shortages in radiology. How is the industry shifting to leverage these new technologies? Listen in for valuable insights to help navigate the ever-evolving healthcare landscape.
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January 21, 2025: Sue Schade, Principal at StarBridge Advisors, Hosts Jeremy Meller, CIO at Children's Healthcare of Atlanta as they dive into the intricacies of building a new state of the art hospital. Together, they reveal the guiding principles of saving time, supporting better decisions, and enhancing patient experiences. How do you integrate 90 robots, IoT-connected devices, and AI to balance innovation with practicality? What lessons emerge from managing change across thousands of staff and adapting to unforeseen challenges? Jeremy shares insights on what it takes to pioneer new standards in healthcare while addressing the rising complexities of patient care.
Key Points:
- 02:11 Building a Smart Hospital
- 05:55 Innovative Technologies Deployed
- 15:36 Challenges and Change Management
- 21:27 Future Priorities and Technologies
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January 20, 2025: Join Sarah Richardson in conversation with Lynn Shapiro Snyder, a trailblazing healthcare regulatory lawyer with 45 years of experience at Epstein Becker Green. From her early days helping in her family's pharmacy to founding the Women's Business Leaders of U.S. Healthcare Industry Foundation (WBL), Lynn shares intimate insights about navigating Washington DC's healthcare policy landscape. Discover how one frustrated executive's search for peer connection sparked a movement growing to 1,600 members across 49 states. Lynn offers unique perspectives on healthcare innovation cycles, the future of women's health technology, and what it takes to influence policy change - whether you're inside or outside the Beltway.
Key Points:
- 04:26 Challenges and Achievements in Healthcare Law
- 10:21 Founding Women's Business Leaders (WBL)
- 17:09 Navigating Healthcare Policy in Washington, D.C.
- 34:05 Future of Healthcare and Women's Health
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January 17, 2025: William Morris, CMO of Ambience Healthcare, explores the transformative potential of Ambience’s solutions in healthcare workflows. They delve into the intricacies of subspecialty language modeling, ROI for health systems, and the promise of seamless EHR integration. What is the difference between ambient documentation services becoming the cornerstone of modern clinical workflows or just another administrative burden?
Key Points:
- 04:18 Specialty Documentation
- 06:44 Financial and Coding Wins
- 09:47 Workflow Integration
- 11:34 Ambient ROI
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January 16, 2025: Keith Perry, CIO and SVP of St. Jude Children’s Research Hospital, discusses how to plan for the facilities of the future with today’s technology. What does AI mean for pediatric cancer care, and how do you harness its potential without unleashing complexity? How does the deeply human mission of St. Jude shape its technological strategy? From rethinking care delivery to accommodating families in crisis, Keith reveals the intricacies of a CIO's role in shaping both infrastructure and culture.
Key Points:
- 04:24 Family-Centered Care at St. Jude
- 10:46 AI Outlook and Innovations
- 16:41 Advice for Aspiring CIOs
- 20:49 Partnerships and Vendor Relationships
- 22:58 Culture at St. Jude and IT
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January 15, 2024: Eli Tarlow, Director and Healthcare Strategist at CDW, and Rajeeb Khatua, COO of ReMedi Health Solutions, discuss their strategy to keep health systems afloat during EHR downtimes. CDW’s four-base system takes health leaders through a process of ensuring quality continuous care, to equip clinicians with the tools to function on downtime for up to and beyond a month. Get a peek into the future of healthcare preparedness in this solution showcase.
Key Points:
- 05:28 Analogy: Healthcare and Aviation
- 10:39 First Base: Assessment
- 14:41 Second Base: Remediation
- 15:26 Third Base: Soft Tabletop Exercises
- 16:04 Home Run: Downtime Simulation
- 19:06 Financial and Operational Considerations
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Nayan Patel, CIO at Upson Regional Medical Center, hosts Joseph Longo, SVP and CDIO of Parkland Health. How can organizations prioritize emerging technologies like ambient listening and virtual nursing without losing sight of their immediate operational needs? What leadership strategies help align IT teams with the mission of saving lives while navigating the evolving roles in healthcare IT? And how does a hospital balance the need for cybersecurity with the necessity of accessibility? Dive into this rich discussion of innovation, purpose, and the ever-shifting landscape of healthcare IT.
Key Points:
- 03:43 Leadership and Innovation at Parkland
- 14:53 Change Management
- 17:17 Evaluating New Technologies
- 32:41 Cybersecurity in Healthcare
- 36:32 Career Journey and Professional Insights
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January 9, 2025: Duc Lai, CISO and VP of the University of Maryland Medical System, shares a compelling journey from war refugee to military academy graduate, and ultimately, to a leading cybersecurity professional. How do military leadership lessons shape the approach to defending against evolving threats like ransomware? What happens when the human element—rushed healthcare providers and vast networks—becomes the primary vulnerability? Duc discusses the balance between enabling efficiency and ensuring security, quantum computing, and third-party risks in this impactful episode.
Key Points:
- 02:32 Military Experience and Leadership Lessons
- 10:54 Challenges in Healthcare Cybersecurity
- 14:17 Balancing Technology and Human Factors
- 19:04 Future Threats and Innovations
- 27:09 Advice for Aspiring Cybersecurity Professionals
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January 7: Today on the Conference Channel, Erica Williams, Regional Technology Officer - Texas at Ascension speaks with Chani Cordero, Chief Information Officer at Brooke Army Medical Center. The conversation delves into Chani's career journey from joining the military to becoming a CIO in Texas. Chani shares the story of facing a significant career setback and how it led her to explore new opportunities and eventually thrive. She discusses the importance of mentorship, building resilience, and learning to navigate workplace dynamics. The episode highlights key insights on turning challenges into growth opportunities and the importance of fostering the next generation of leaders. What can we learn from Chani's experience about overcoming adversity? How can healthcare leaders inspire and mentor upcoming talent?
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January 2, 2025: Andrew Rosenberg, CIO of Michigan Medicine, explores the intricate interplay between technology, innovation, and healthcare consolidation. How do massive health systems approach merging operations while preserving unique local practices? What does the future hold for CIOs as digital transformation reshapes their roles? Andrew reflects on the challenges of transitioning to the cloud at scale, balancing business continuity with modernization, and the evolving role of AI and digital platforms.
Key Points:
- 03:21 Healthcare Consolidation Trends
- 09:04 The Evolving Role of the CIO
- 17:07 Cloud Migration and Strategy
- 27:43 Business Continuity in the Cloud Era
- 34:36 Closing Thoughts and Future Insights
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December 30, 2024: Bill Russell, Drex DeFord, and Sarah Richardson join Meghan Trevorrow to discuss what defines culture in health IT teams, and how leadership shapes its evolution. What role does character play in shaping team performance, and how can leaders cultivate resilience, trust, and transparency within hybrid workforces? Through personal stories of turnarounds, tough decisions, and building high-performing teams, our guests share insights on navigating conflict, embracing generational differences, and maintaining alignment with organizational goals. Can culture withstand change, or does every new addition reshape it?
Key Points:
- 01:42 Challenges in Merging Cultures
- 12:17 Fostering Collaboration and Trust
- 18:07 Engaging with Clinical Staff
- 27:36 Embracing Conflict in IT Culture
- 35:09 Balancing Lifestyle and Work in IT
- 38:20 Dealing with High Performers and Culture Killers
- 43:12 Lessons from Sports
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December 17: Today on TownHall, Bill speaks with Jim Matney, President and Chief Executive Officer at Colquitt Regional Medical Center. Jim shares the organization's journey from struggling to attract physicians to developing successful residency programs and expanding facilities in rural Georgia. The discussion highlights Colquitt's use of MEDITECH’s Expanse EHR platform to enhance patient care, increase efficiency, and support comprehensive healthcare services, contributing to 19 consecutive A’s in the Leapfrog Group Hospital Safety survey.
Jim also emphasizes the importance of economic principles in healthcare management, the role of customized dashboards in tracking key metrics, and innovative approaches to health equity and patient safety in the region. How can rural healthcare systems thrive despite the challenges they face? What role does leadership play in transforming the quality and efficiency of care?
See MEDITECH’s approach to Value and Sustainability.
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December 16, 2024: In 2024’s Final UnHack (the Podcast) Drex takes us through the year in a flash, highlighting everything from the Change Healthcare incident, Wizard Spider, and 23andMe data mishaps.
Remember to stay a little paranoid, and we’ll see you in 2025.
Key Points:
- 01:24: January
- 01:54: February
- 02:36: March
- 03:12: April Fools
- 04:04: April
- 04:45: May
- 05:07: June
- 05:50: July
- 06:26: August
- 07:41: September
- 08:36: October
- 09:34: November
- 11:24: December
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December 12, 2024: Myra Davis, CIIO at Texas Children’s Hospital, joins Bill to explore the crossroads of technology, innovation, and patient care. How does a healthcare giant like Texas Children’s leverage AI and advanced analytics to unlock the goldmine of data for better patient outcomes? What does it take to design a cutting-edge hospital that stays relevant in a rapidly evolving tech landscape? Myra shares a rare inside look at the methodology behind their innovation hub and the challenges of balancing standardization with forward-leaning technology.
Key Points:
- 02:11 Building a New Hospital
- 07:32 Open Scheduling
- 19:37 Leadership and Team Building
- 22:33 AI and Data Utilization in Healthcare
- 28:02 Future of Technology in Healthcare
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December 11, 2024: Adam McMullin, CEO of AvaSure, joins Bill to explore pressing questions: How are health systems reimagining infrastructure to enhance clinical workflows? Can virtual care platforms bring the joy back to nursing while addressing post-pandemic staffing challenges? As large language models, computer vision, and AI integrations redefine care environments, are health systems ready for the tipping point of automation?
Key Points:
- 01:31 Efficiency and Automation
- 06:46 AvaSure's Platform and Integration
- 14:18 Device in Every Room
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December 10: Today on TownHall, Sarah speaks with Ratana Kong DeLuca, Vice President of Professional Services at First Health Advisory about cybersecurity. Ratana shares her extensive experience in the industry, focusing on the necessity of cybersecurity for patient safety and operational efficiency. The conversation covers strategic elements of a strong cyber resilience strategy, navigating limited resources, the importance of external expert perspectives, and fostering diversity in cybersecurity roles. How do organizations stay creative in their cyber resilience strategies? What are the best practices for keeping up with emerging threats? They also address maintaining vigilance against emerging threats and the significance of mentoring and creative approaches in cybersecurity education. Ratana emphasizes the value of people in cybersecurity beyond technology and shares personal insights into her career journey, stressing the importance of making cybersecurity engaging and relevant in today's fast-paced information environment.
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December 9, 2024: What does it take to transform fear into fulfillment and build a career that aligns with your passions? In this inspiring episode of Flourish, host Sarah Richardson sits down with Dawn Whitney, CEO of ElevateX Leadership Collective, to uncover the secrets behind leadership success. From creating a personal board of directors to mastering the “Choose Again” method, Dawn shares practical tools for overcoming self-doubt, building networks, and fostering meaningful professional and personal growth. Whether you’re an aspiring leader or a seasoned professional, this conversation has insights to propel you forward.
Key Points:
- 03:03 Dawn Whitney's Entrepreneurial Journey
- 05:19 Overcoming Challenges and Building Confidence
- 12:53 Networking and Personal Development
- 29:20 Building a Supportive Personal Network
- 31:37 Crafting Your Personal Statement
- 38:53 The Choose Again Method and Final Thoughts
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November 28, 2024: How can healthcare CIOs transform their organizations in an era of rapid digital change? Mark Zirkelbach, CIO of Loma Linda University Medical Center, shares his journey leading a major academic medical center through innovation and automation. What does it take to balance clinical workflow simplification, revenue cycle optimization, and operational excellence? How does embedding IT within service lines reshape collaboration between departments? And as automation accelerates, what are the risks, rewards, and lessons for healthcare leaders?
Key Points:
- 04:57 Leadership and Value in Healthcare IT
- 08:33 Automation and Innovation
- 14:15 Governance and Proactive Value
- 17:40 Challenges and Opportunities
- 37:56 Speed Round: Personal Insights
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December 3: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with John Couris, President and CEO at Florida Health Sciences Center (FHSC) and Sam Nimah, CEO at TriVent Healthcare. The conversation delves into their collaborative approach to improving care for ventilator-dependent patients. They discuss the challenges of change management, the role of multidisciplinary teams, and the integration of evidence-based protocols. What are the challenges hospitals face in change management when introducing new care models? Why is the multidisciplinary team approach crucial in treating ventilator-dependent patients? What lessons can other organizations learn from the partnership between Tampa General Hospital and TriVent Health?
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November 26: Today on Town Hall, Sarah speaks with Andrew Kerr, CEO and Managing Partner at FortyAU. The discussion dives deep into how FortyAU helps healthcare systems through custom software solutions and AI integration while emphasizing the importance of values like partnership and humility. Have you ever wondered why humility is crucial for effective leadership? Andrew shares insights from his extensive career, the story behind the company's name and values, and the philosophy that drives their approach to consulting. What challenges do healthcare systems face when implementing AI solutions? They explore how humility and zeal play a critical role in effective leadership, the challenges of implementing AI solutions in healthcare, and the balance between innovation and risk management. Lastly, they touch on the importance of maintaining strong business relationships and the evolving landscape of technology in the healthcare sector.
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November 25, 2024: Paul Annastas, Head of Information Security Risk Management from the Sarah Cannon Research Institute, explores cybersecurity, leadership, and team dynamics in healthcare. How do transformational leaders balance wisdom and pragmatism when guiding teams through high-pressure situations? What lessons can be drawn from toxic leadership, and how does one cultivate resilience in such environments? Paul shares his philosophy on servant leadership, creating a culture of trust, and fostering "healthy conflict over artificial harmony."
Key Points:
- 05:32 Leadership Styles and Wisdom
- 10:31 Tactical Patience and Decision Making
- 20:10 Challenges in Healthcare Cybersecurity
- 21:53 Mission-Driven Work
- 23:23 Tim Ferriss Inspired Questions
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November 21, 2024: MariJo Rugh, VP and CIO of UCHealth, dives into the transformative technology and governance advancements at UCHealth. How does an organization foster a sense of teamwork when virtual nurses and bedside staff must work as one? What does it mean to empower patients through enhanced digital access? Rugh reveals the balancing act between efficiency and innovation, tackling tough questions about the challenges in implementing shared governance across diverse health systems.
Key Points:
- 06:04 Virtual Health Center and Community Connect
- 13:47 Shared Governance and Cybersecurity
- 20:35 AI and Future Technologies in Healthcare
- 28:41 Work-Life Balance and Team Culture
- 38:01 Advice for Aspiring Healthcare CIOs
- 41:29 Speed Round and Closing Remarks
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November 19: Today on Town Hall, Sarah speaks with David Colarusso, Chief Information Officer at Steward Health Care. They discuss Steward Health's significant divestiture process and its implications for the healthcare industry, focusing on issues like access, equity, and financial challenges post-COVID. David shares insights on maintaining operational stability, fostering team cohesion, and implementing innovative IT solutions during a period of extensive organizational change. He also highlights the importance of cybersecurity measures and the establishment of an IT support team in Colombia. The conversation also touches on leadership qualities, the role of IT in healthcare, and advice for aspiring CIOs.
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November 18, 2024: In this episode of Flourish, Sarah Richardson sits down with *Sherri Douville, CEO of Medigram, a visionary in healthcare technology. Sherri shares her deep-rooted insights on bridging the gap between clinical literacy and technical expertise, emphasizing the power of trust, governance, and AI ethics. Discover how she’s pioneering the* IEEE UL 2933 standard to revolutionize digital transformation in healthcare and what she sees as the critical components for leaders in this space. From real-world applications of AI to strategies for building inclusive, resilient teams, Sherri provides a roadmap for the future of health IT.**
Key Points:
- 00:39 Sherri's Background and Expertise
- 03:35 The Importance of Trust in Healthcare Technology
- 09:37 Challenges in AI and Healthcare
- 24:09 Balancing Personal Well-being and Career Success
- 34:37 Succession Planning and Leadership
- 39:55 The Future of AI in Healthcare
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November 14, 2024: Dirk Stanley, CMIO at UConn Health, takes listeners through a journey of healthcare technology's profound evolution and its impact on patient care. How does a clinical informaticist balance IT complexities and medical nuances? And what challenges arise in standardizing medical terminology, especially when simple differences in words can shape a patient's treatment? Together with host Bill Russell, Dr. Stanley examines the need for precise data standards, the promise and pitfalls of AI in medical documentation, and how ambient listening and computer vision could redefine clinical workflows.
Key Points:
- 00:33 Dirk Stanley's Career Journey
- 09:19 The Role of a CMIO
- 17:14 AI Implications
- 24:48 Data Management and Workflow Design
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November 12: Today on TownHall Reid Stephan, VP and CIO at St. Luke’s Health System speaks with Grace Vinton, PR Specialist and Podcast Host of HITea with Grace. They discuss the transformative impact of storytelling in healthcare. Why is authentic storytelling essential in a fragmented healthcare system? How can IT leaders leverage it to drive change and enhance patient care? Grace shares valuable insights from her 15-year career, including a poignant telehealth story during COVID-19, and offers strategies to avoid overly technical narratives. Learn how to balance technical details with human-centered stories, master effective communication, and practice storytelling with patience for long-term projects. What role does storytelling play in advocacy and influencing healthcare outcomes? Tune in for actionable advice and a deeper understanding of the importance of genuine storytelling in the healthcare sector.
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November 7, 2024: Joel Klein, SVP and CIO of the University of Maryland Medical System, discusses the intricate intersection of clinical experience and executive IT leadership. How can lessons learned from crisis management in the ER inform the high-stakes world of IT infrastructure, cybersecurity, and system-wide initiatives? Dr. Klein shares candid insights on the challenges of integrating innovation while addressing clinician burnout and navigating the demands of an aging population. With reflections ranging from lessons borrowed from aviation to balancing telemedicine capabilities, Dr. Klein’s story highlights the delicate art of empowering healthcare teams and embracing change.
Key Points:
- 06:54 Managing Crisis and Team Leadership
- 14:50 Balancing Innovation and Practicality
- 20:12 Addressing Clinician Burnout
- 29:29 Workforce Development and Training
- 33:49 Personal Interests and the Lightning Round
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November 5: Today on TownHall Reid Stephan, VP and CIO at St. Lukes speaks with Jonathan Hatfield, Chief Executive Officer at Klickitat Valley Health. Jonathan recounts his journey from janitor to CEO and discusses KVH's transition to a single cloud-based EHR system,MEDITECH Expanse. How did KVH navigate the challenges of selecting and implementing a new EHR vendor? What improvements have been seen in safety, quality, and operational efficiency? The discussion also explores how using asubscription model supports independence, and the benefits of a consolidated EHR system, touching onclinician satisfaction, cybersecurity, and operational agility. The future of rural healthcare is further examined with a focus on natural language processing, ambient voice technology, and robotic process automation. What is the potential impact of these technologies on clinician satisfaction and operational efficiency?
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October 31, 2024: Dive into a candid conversation between Bill Russell and Meghan Trevorrow, Chief Operating Officer at This Week Health, as they unravel the nuances of leadership, culture, and what it takes to unify a team. From the challenges of developing leaders in unexpected roles to navigating conflict with integrity, this episode offers a unique look into the importance of clarity and purpose. Whether it’s lessons from sports or the dynamic world of healthcare, Bill and Megan share practical insights that drive lasting cultural change and empower team members to grow.
Key Points:
- 00:32 Meet Meghan Trevorrow: Leadership and Culture Insights
- 01:59 Leadership Challenges in Sports and Healthcare
- 10:40 Addressing Conflict and Building Trust
- 17:34 The Importance of Clarity in Leadership
- 32:09 Final Thoughts and Reflections
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October 30: Today on the Conference channel, it’s an Interview in Action with Barbara Casey, President, Consulting Services at Pixel Health. Barbara and Sarah explore her extensive experience in designing and implementing technology to enhance healthcare, emphasizing empathy and human-centered design. How can we leverage strategic partnerships, like with T-Mobile for 5G, to optimize patient access while balancing operational constraints? The discussion also covers AI-enabled care spaces and sensor-rich environments to reduce caregiver burdens and improve patient outcomes. What challenges do organizations face in adopting these digital solutions? Learn about the importance of systematic IT projects, good design, and change management in future-proofing healthcare IT, creating a collaborative environment for innovation.
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October 29: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Julia Rosen, Chief Information & Technology Officer at PERA Healthcare. They explore Julia’s transition from a large healthcare system to a smaller organization within the post-acute care space. The conversation reveals insights into the differences in resources and financial models, the role of mobile technology in hospice care, and the need for EMR optimization. How can vendors be encouraged to innovate in the post-acute care sector? They also dive into the future of post-acute care technology, highlighting the impact of regulatory changes and the shift towards commercial payers. What impact will moving hospice care payments from Medicare to commercial payers have?
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October 28, 2024: Vish Gadgil, Co-Chair for HSCC CWG Supply Chain Cybersecurity Task Group, discusses the Supply Chain Risk Management document and how it can help bolster third-party risk defenses. How can small and mid-sized healthcare organizations protect their supply chains when resources are limited? What practical tools are available to help streamline their cybersecurity posture? As cyber incidents loom large, this episode delves into the ongoing risks and strategies that can make or break the security of the healthcare ecosystem.
Key Points:
- 04:56 Supply Chain Risk Management Guide
- 09:18 Key Sections of the Document
- 12:22 Practical Use and Benefits
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October 25, 2024: Samantha Jacques (VP of Clinical Engineering at McLaren Health Care), a key leader in developing the "Managing Legacy Technology Security" (HIC-MaLTS document, shares insights on risk management, governance, and future-proofing medical devices. Can smaller healthcare systems keep up with these challenges, or are these solutions only accessible to larger organizations? And how can we shift from a device-centric approach to a holistic ecosystem view in healthcare security?
Key Points:
- 04:39 Managing Legacy Technology
- 10:49 Governance and Roles in Technology Solutions
- 13:41 Support for Small and Mid-Sized Organizations
- 16:01 Future-Proofing Legacy Devices
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October 25, 2024: Erik Decker, VP and CISO at Intermountain Health, discusses how the HSCC’s HICP document can raise cybersecurity standards and ease implementation. With ransomware attacks on the rise, how can organizations effectively implement cybersecurity hygiene across varied environments, from small clinics to large health systems? Decker also discusses the collaboration with federal agencies to create healthcare-specific cybersecurity performance goals. How does this joint effort set the new standard for healthcare security?
Key Points:
- 04:49 The Creation and Impact of HICP
- 09:04 Approachable Cybersecurity
- 12:36 Industry and Government Collaboration
- 14:17 Strategic Direction and Future Mandates
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October 24, 2024: What happens when a healthcare organization is short-staffed and under cyber threat? Miroslav Belote, Director/ CISO of Valley Health System, George Pappas, CEO of Intraprise, and Scott Mattila, COO of Intraprise, dive into the tension between security and operational needs in healthcare, especially when third-party vendors and remote access are involved. Miroslav, George, and Scott explore the evolving world of integrated risk management, and how automation and AI are transforming cybersecurity strategies.
Key Points:
- 06:38 Third-Party Risk Management Challenges
- 13:09 Integrated Risk Management Approach
- 20:01 AI for Risk Management
- 27:59 Assessment Types and Rapid Assessments
- 38:50 Vendor Risk Management and Engagement
- 43:46 Business Continuity and Impact Analysis
- 47:19 Conclusion and Final Thoughts
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October 23, 2024: Weston Blakeslee, VP of Population Health at DrFirst, to explore the intersection of medication management, population health, and artificial intelligence. Can medication adherence be improved through predictive models and smart technologies like pill bottle caps? Blakeslee explains DrFirst’s role in bridging the gap between hospital visits and medication adherence, tackling long-standing data quality issues, and exploring innovative solutions in population health.
Key Points:
- 02:08 Medication Adherence and Population Health
- 08:34 Innovative Solutions for Medication Tracking
- 10:18 AI in Medication Management
- 12:16 Future of Population Health
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October 22, 2024: Today on TownHall Albert Villarin, MD, VP and CMIO of Nuvance Health, hosts Kendall Wyatt, MD, Former CMIO and Clinical Advisor to explore the far-reaching impact of AI in healthcare. The conversation explores how AI enhances diagnostics, data analytics, and patient care, including addressing social determinants of health. Dr. Wyatt shares success stories from his career as a hospitalist, illustrating how structured data improves clinical outcomes and resource allocation. The challenges of consistent EMR adoption and the importance of trust in AI technologies are examined. How can AI help predict health risks and connect patients to resources? What governance is necessary to prevent AI from reinforcing biases? Dr. Wyatt emphasizes transparency and interconnected data systems, envisioning a future of accessible and reliable healthcare through AI, akin to a 'Dr. Google' with confidence scores.
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October 21, 2024: In this episode of Flourish, Sarah Richardson welcomes Jessica Samuels, CEO of Evolve Career, Fractional CHRO, and DEIB expert. They discuss the importance of trusting your intuition in career decisions, balancing strategic planning with gut instincts, and the power of resilience in leadership. Jessica shares her journey from corporate leadership to entrepreneurship, the role of mentorship and networking, and her passion for advancing DEIB initiatives in organizations. Tune in for actionable insights on building inclusive cultures, designing your dream career, and balancing self-care with professional growth.
Key Points:
- 02:36 Trusting Intuition in Career Decisions
- 09:31 Fearlessness and Career Transitions
- 23:57 Sustaining DEIB Momentum
- 27:12 Balancing Career and Self-Care
- 37:28 Mentorship and Networking Power
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October 18, 2024: In this special Cybersecurity Awareness Month episode of UnHack (the Podcast), Drex DeFord speaks with Lisa Bisterfeldt from St. Luke’s Health System about her journey from public health to leading cyber resiliency efforts. They highlight the Health Sector Coordinating Council’s Cybersecurity Working Group (CWG) and its free, scalable resources to help healthcare organizations respond to and recover from cyber incidents.
Key Points:
- 01:06 Health Sector Coordinating Council Overview
- 02:08 Guest Introduction: Lisa's Journey in Cybersecurity
- 09:17 Collaborative Cybersecurity: Bridging Gaps in Communication
- 10:38 OCCI: A Practical Tool for Hospital Incident Command
- 11:43 CHIRP: Enhancing Incident Response Planning
- 15:47 Executive Checklist: Empowering Healthcare Leaders
Completely free and incredibly useful stuff that's produced by the Health Sector Coordinating Council's Cybersecurity Working Group:
- Operational Continuity – Cyber Incident (OCCI)
- Coordinated Healthcare Incident Response Plan (CHIRP)
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October 17, 2024: Josh Howell, Sales Engineering Manager (Healthcare East/Central) at Rubrik, and David Houlding, Director of Global Healthcare Security and Compliance Strategy at Microsoft Join Sarah and Bill for a Webinar. They delve into how their integrated approach strengthens cybersecurity and disaster recovery for healthcare organizations. How do cloud migrations and zero-trust architectures enhance security and cost-efficiency, especially in an industry prone to ransomware? The conversation highlights the complexity of modern healthcare environments, from multi-cloud infrastructures to compliance challenges.
Key Points:
- 02:37 Microsoft and Rubrik Partnership
- 09:40 Ransomware Resilience and Data Recovery
- 21:46 The Importance of Zero Trust Security
- 26:00 Risk Minimization and Cost Savings
- 27:50 Disaster Recovery in Cloud Migration
- 33:06 Security Challenges and Solutions in Cloud Adoption
- 47:32 The Human Element in Cybersecurity
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October 16, 2024: Sagnik Bhattacharya, CEO of Rhapsody Health, delves into the critical challenges of healthcare interoperability. How can health systems ensure seamless data exchange within clinician workflows, and what role does technology play in overcoming integration bottlenecks? The discussion uncovers the persistent issue of patient data quality and matching—can AI and machine learning truly transform these processes, or are we still far from resolving these complexities? With the rising expectations around AI in healthcare, particularly in radiology and medication management, Bhattacharya highlights the importance of solving that "last mile" integration.
Key Points:
- 01:56 Rhapsody's Role in Digital Health
- 03:51 Data Quality and Patient Identity
- 06:38 Integration Challenges and Solutions
- 14:32 AI and Data Science in Healthcare
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October 15: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services, Erica Williams, Regional Technology Officer - Texas at Ascension, Kendall Brown, Sales Director at CenTrak, and Gretchen Tegethoff, VP, Strategic Relationships at ELLKAY join Sarah live from SOAR. They discuss their career journeys, focusing on the challenges and triumphs they have faced. What role do mentors and role models play in achieving career success? How do leaders ensure that succession planning and mentorship pave the way for future leaders? The episode highlights the significance of self-care and self-investment, addressing questions about maintaining balance in high-pressure roles. As networking and community-building take center stage, the leaders share thoughts on the importance of staying connected. How can healthcare professionals effectively manage their personal and professional development?
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October 14, 2024: In honor of Cybersecurity Awareness Month, Errol Weiss, CSO of Health-ISAC, shares insights into the challenges and importance of information sharing within the cybersecurity landscape. Why do many organizations hesitate despite the clear benefits? Errol and Drex DeFord discuss overcoming barriers like leadership resistance and legal concerns, as well as practical steps for getting started. They highlight free, industry-wide resources created by HISAC that any organization can leverage to improve its cybersecurity posture.
HISAC’s free resources are available to help you enhance your security programs. Check them out here:
- Health Sector Coordinating Council
- Health Information Sharing and Analysis Center: Health ISAC
- Measure Effectiveness Documents
Key Points:
- 02:05 Errol's Journey
- 04:51 The Importance of Information Sharing
- 06:17 Overcoming Barriers to Info Sharing
- 09:48 Document Overview and Benefits
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October 10, 2024: Dwight Raum, CDIO at Rochester Regional Health, explores the evolving role of technology in healthcare, asking how vital a strong technical foundation is for leaders in an increasingly complex digital environment. With cybersecurity threats and data governance becoming more critical, how can healthcare organizations balance innovation with operational excellence? Dwight reflects on the growing importance of artificial intelligence and automation, questioning how leaders can responsibly integrate AI while maintaining patient safety.
Key Points:
- 04:25 The Importance of Architecture
- 10:22 Innovation and Special Teams
- 18:54 Organizational Change Management
- 20:16 Future Trends in Healthcare
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October 9, 2024: Kerri Gallagher, President and COO of First Health Advisory, dives deep into leadership, culture, and the challenges of cyber resilience in healthcare. Kerri shares her insights on the critical traits she looks for in new hires, balancing technical skills with the ability to collaborate effectively. As healthcare entities face growing cyber threats, how should organizations prepare to mitigate risk? Last, Kerri discusses the importance of being proactive, from comprehensive assessments to prioritizing actions for cybersecurity resilience.
Key Points:
- 01:09 Building a Culture of Excellence
- 06:04 Cyber Resilient Digital Health
- 11:56 Beyond the Next Too
- 15:28 Engaging with First Health Advisory
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October 8: Today on TownHall Brett Oliver, MD, CMIO at Baptist Health speaks with Carrie McHenry, Care Transition Manager at Clarion Hospital (PA). They discuss Clarion Hospital’s award-winning care coordination program and its achievements like drastically reducing readmission rates for COPD and pneumonia. Carrie explains the practical steps taken to assist patients post-discharge, focusing on social determinants of health. They explore the ease of tracking patients' needs and outcomes using tools in their MEDITECH Expanse platform— including Business and Clinical Analytics, and the importance of community-based resources and trust in rural healthcare. What are the keys to reducing hospital readmissions? How can technology and local knowledge be leveraged for better patient outcomes? What future expansions and challenges lie ahead for such healthcare programs?
MEDITECH's Population Health solutions
Learn more about MEDITECH Expanse
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October 3, 2024: Colin Banas, CMO at Dr. First, is joined by Lacy Knight, CMIO of Piedmont Healthcare, and Jake Lancaster, CMIO of Baptist Memorial, to host a powerful webinar. They explore key issues such as the growing ubiquity of ambient listening and the need for better interoperability. Will AI's integration into healthcare lead to a reduction in physician workloads, or does it risk "de-skilling" the medical profession? How can organizations balance innovation with maintaining clinical rigor in training new doctors? As AI technologies progress, are they replacing jobs or simply shifting the skill sets required?
Key Points:
- 10:23 Future of Integration
- 21:35 Interoperability Challenges in Healthcare
- 27:22 Challenges in Healthcare Data Interoperability
- 37:06 AI Governance in Healthcare
- 41:22 Rapid Cycle Implementation Process
- 46:53 Impact of AI on Healthcare Jobs
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October 2, 2024: Rebecca Woods, Founder and CEO of Bluebird Leaders, Maureen Nylin, Portfolio Manager at Oracle, and Dawn Whitney, Founder and CEO of ElevateX Leadership Collective, discuss the significance of building deep, authentic connections in healthcare leadership. What happens when female leaders in IT and healthcare break away from daily technology talk to focus on trust and friendships? How do vulnerability and transparency help executives overcome the isolation often felt at the top? Rebecca shares insights into balancing exponential business growth with maintaining the intimacy of leadership networks, while Maureen and Dawn reflect on the importance of authentic relationships and the power of community. This episode explores how such relationships influence leadership, personal growth, and even sales cycles without explicitly talking about technology itself.
Key Points:
- 02:19 Rebecca Woods on Bluebird Leaders
- 03:06 Perspective on Authenticity
- 04:34 The Future of SOAR
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October 1, 2024: Carrie Nelson, MD, CMO, at KeyCare, delves into the complex challenges facing modern healthcare systems and the evolving role of telehealth. Dr. Nelson explores the impact of healthcare access problems, like the daunting 38-day appointment wait, alongside the growing physician shortage. She reflects on the distinct dynamics between in-person and virtual care, asking whether providers are truly prepared to embrace "virtualists" alongside "officeologists" to optimize patient outcomes. How can healthcare leaders drive change in a system resistant to innovation while maintaining the personal touch that patients value?
Key Points:
- 03:09 Challenges and Opportunities in Telehealth
- 06:53 Success Stories and Growth at KeyCare
- 09:29 Addressing Access and Equity in Telehealth
- 18:27 Future of Telehealth and Leadership Insights
September 26, 2024: Tanya Townsend, Chief Information and Digital Officer at Stanford Children's Health, explores change management and rapid innovation. How does one effectively manage large-scale healthcare IT transformations while ensuring patient-centric solutions? What are the challenges of balancing technological innovation with clinician burnout, particularly with the rise of AI and ambient voice technologies? What lessons can other leaders take from her approach to fostering collaboration and adapting to rapid technological change?
Key Points:
- 01:45 Tanya Townsend's Journey in Healthcare IT
- 4:56 Patient-Centric Technology in Pediatrics
- 10:30 Emerging Technologies and AI in Healthcare
- 17:37 Leadership and Organizational Culture
- 23:23 Insights on AI and Machine Learning
- 26:04 Career Reflections and Mentorship
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September 24: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with John Kenagy, SVP & Chief Information & Administrative Officer at Legacy Health. The discussion covers John's extensive career in healthcare IT, his recent law degree, and its application to his CIO role. They delve into current priorities at Legacy Health, including an impending ERP upgrade and managing financial containment amidst economic constraints. The conversation also touches on Legacy's impending integration with Oregon Health and Science University and explores the challenges and opportunities this presents for the organization and its staff. Finally, John shares insights on ongoing technological initiatives. What lessons can CIOs take from John's diverse educational background? How can healthcare organizations successfully navigate financial challenges post-COVID? What are the best practices for managing cultural shifts during mergers and acquisitions in healthcare?
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September 23, 2024: Drex DeFord interviews several healthcare cybersecurity leaders to explore how professionals stay ahead of evolving cyber threats amidst a flood of information. Can tapping into community knowledge and aggregating threat intelligence from organizations like HISAC and Gartner truly provide an edge in cybersecurity? What role do internal IT teams play in cybersecurity intelligence, and how can organizations strengthen business continuity and resilience in the face of ransomware and other cyber threats?
Key Points:
- 5:28 Greg Garneau (Hospital Sisters Health System)
- 7:44 Joy Poletti (Mosaic Life Care)
- 11:44 Steven Ramirez (Renown Health)
- 13:19 Teresa Tonthat (Texas Children’s)
- 17:17 Shawna Hofer (St. Luke’s Health System) Wrap Up
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September 19, 2024: Theo Theodosiou, Founder and Chief Practice Officer of theo Transformation Advisory, dives into how intentionality shapes a successful organizational culture, and why is it crucial for leaders to embody and propagate core values. What strategies can leaders use to effectively prioritize amidst an overwhelming number of initiatives? The episode also addresses the illusion of returning to pre-pandemic performance and the importance of embracing future-focused strategies. How can we balance immediate needs with long-term goals and how they might better align their efforts with a vision that ensures organizational relevance and impact?
Key Points:
- 02:33 The Three Platforms of Transformation
- 04:21 The Power of Sponsorship
- 14:30 Exploring Organizational Culture
- 21:55 Enterprise Transformation and Leadership
- 34:33 Closing Thoughts and Reflections
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September 18, 2024: Dan Dodson, CEO of Fortified Health Security, explores Fortified’s contributions to healthcare cybersecurity. How does Fortified's Central Command platform address these challenges, and in what ways can it simplify the management of cybersecurity tools? Dan discusses the evolution of cybersecurity in healthcare, the importance of building strong client relationships, and the role of Central Command in operationalizing cyber technologies.
Key Points:
- 01:27 Dan’s Background and Fortified’s Mission
- 05:32 Central Command Platform
- 08:41 The Horizon Report
- 10:36 229 Community and Collaboration
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September 17: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Bobby Zarr, Vice President of Healthcare at uPerform. They delve into the intricacies of managing EHR updates, streamlining onboarding, providing continuous embedded education, and ensuring effective communication across healthcare organizations. How can organizations scale their training operations for new hires and ongoing education? How can healthcare organizations effectively communicate changes and updates to clinicians? What are some innovative methods for gathering and analyzing feedback from users?
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September 16, 2024: Join Sarah Richardson as she sits down with Kim Hodgkinson, a strategic and operational CFO with extensive leadership experience in healthcare. From her unconventional path in physics to her role in healthcare finance, Kim shares how curiosity, problem-solving, and a commitment to growth have shaped her career. Hear her personal story of honoring her family legacy, her views on the future of healthcare, and actionable tips for embracing change five minutes at a time. This conversation is a must-listen if you’re looking for inspiration and practical advice to take your career to the next level.
Key Points:
- 00:00 Introduction to Flourish and Guest Kim Hodgkinson
- 02:42 Kim Hodgkinson's Personal Journey and Career Insights
- 07:41 Challenges and Rewards in Healthcare Finance
- 27:19 The Power of Continuous Learning
- 28:31 Transforming Your Life Five Minutes at a Time
- 33:36 Overcoming Obstacles and Embracing Change
Stay connected, stay curious, and keep flourishing.
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September 12, 2024: Tim Skeen, EVP and Enterprise CIO of Sentara, and Peter Marks, VP and CIO of WakeMed, about the role of healthcare CIOs and the challenges they face in an increasingly complex digital landscape. The discussion delves into the importance of data governance, enterprise architecture, and the growing need for integration across clinical, operational, and social determinants of health. The conversation also explores imaging partnerships, the future of mobile clinics, and the impact of workflow efficiency.
Key Points:
- 02:27 Security Concerns and Vendor Management
- 06:09 Data Management and Analytics
- 13:13 Engaging the Medicaid Population
- 17:43 Mobile Clinics and Community Outreach
- 26:21 Imaging and Radiology Insights
- 33:17 Workflow Optimization and Future Outlook
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September 11, 2024: In this Solution Showcase from VMware Explore in Las Vegas, we sit down with Michael Miller, Enterprise Solutions Technical Architect at Mary Washington Hospital, and Marjorie Abdelkrim, U.S. Healthcare Solutions Lead at VMware by Broadcom. The discussion covers key innovations in VMware Cloud Foundation 9, the role of AI in healthcare, and the importance of disaster recovery and IT resilience in a post-COVID world. Learn how these technologies transform healthcare operations, improve patient care, and enable organizations to do more with less.
Key Points:
- 00:00 Introduction and Sponsor Message
- 00:45 Exploring VMware Cloud Foundation
- 04:19 Healthcare Technology Innovations
- 20:17 Future of AI in Healthcare
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September 10, 2024: Dr. Zafar Chaudry, SVP and CDIO of Seattle Children’s, interviews Majdi Daher, Founder of Denali Advanced Integration, questioning how healthcare systems can reconcile the need for technological advancement with the challenge of growing expenses. Are we ready to balance the hype of AI with its practical benefits, and how do we decide between building in-house solutions versus adopting external services? The discussion delves into the fragmentation of healthcare services and shifting towards more centralized or standardized support. Listeners are invited to consider how the healthcare industry can address these issues while ensuring compassion and profitability.
Key Points:
- 00:46 Challenges in Healthcare Costs
- 02:29 Build vs Buy: Technology Solutions
- 07:25 Shared Services and Cost Reduction
- 13:45 Future of Healthcare Technology Investments
- 19:40 Conclusion and Final Thoughts
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September 5, 2024: Donna Roach, CIO of the University of Utah Health, and Cherodeep Goswami, CIO of the University of Wisconsin Health. As CIOs face the dual challenge of being strategic visionaries and operational stewards, how do they balance innovation with the practicalities of daily operations? As ambient technology becomes indispensable in healthcare, is it worth the investment despite its costs? How can healthcare IT leaders ensure that their innovations today don’t become the environmental burdens of tomorrow?
Key Points:
- 02:33 Evolving Role of the CIO
- 05:49 Workforce Well-being and Remote Work Challenges
- 12:45 Ambient Listening Technology in Healthcare
- 16:13 Champion Challenger Model and Risk Management
- 20:01 Architecture and Sustainability in IT
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September 3, 2024: Dr. Zafar Chaudry, SVP and CDIO of Seattle Children’s, interviews Majdi Daher, Founder of Denali Advanced Integration, to explore the evolving dynamics between healthcare providers and payers, delving into the challenges that technology introduces in an already complex system. How do providers balance innovation with the necessity of cost-cutting? Can the healthcare industry truly afford to adopt AI when even basic technology investments are a struggle? Has technology improved patient outcomes, or has it merely driven costs higher?
Key Points:
- 00:44 Meet the Hosts and Guest
- 05:18 Financial Struggles of Healthcare Providers
- 06:33 Technology and Healthcare Costs
- 13:35 Advice for CIOs and CTOs
- 21:30 Balancing Innovation and Costs
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August 29, 2024: Ian Koniak, Founder and CEO of Untap Your Sales Potential, discusses the nuanced world of selling to the CIO. What does transitioning from a transactional salesperson to a strategic partner take? How do the pressures of sales quotas impact mental health, and how can sales professionals find fulfillment beyond monetary success? Ian shares his journey from a high-performing, yet unfulfilled sales career to building a purpose-driven coaching business, offering insights into the discipline, empathy, and mindset required to thrive in enterprise sales.
Key Points:
- 03:27 From Salesperson to Strategic Partner
- 11:02 Sales Strategies and Personalization
- 17:39 Hyper-Personalization in Sales
- 22:41 From Sales Rep to Sales Coach
- 29:17 Scaling a Coaching Business
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August 27, 2024: Khalid Turk, Chief Health Information Technology Officer at the County of Santa Clara, to explore the profound challenges and opportunities facing public healthcare systems. Khalid's insights delve into the unique struggles of competing with private sector giants like Stanford Healthcare and Kaiser Permanente while operating with limited resources. As public sector healthcare evolves, how do we balance the promise of cutting-edge innovations with the fundamental need for human-centered care?
Key Points:
- 07:04 Leveraging Technology for Better Patient Outcomes
- 10:41 AI and Innovation in Healthcare
- 17:46 Governance and Collaboration
- 22:37 Future Trends in Healthcare
- 27:33 Speed Round and Closing Remarks
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August 26, 2024: Drex DeFord dives into the often unexpected journeys of healthcare CISOs, unraveling how their varied career paths—from helpdesk roles to legal backgrounds—have shaped their current positions. Discussion focuses on how these leaders navigated the evolving landscape of cybersecurity, and what advice helped them on their journey. Drex is joined by Shawna Hofer, CISO of St. Luke in the wrap-up segment further to discuss these issues and their personal experiences.
Key Points:
- 3:56 Dee Young (UNC Health)
- 6:46 Hugo Lai (Temple University Health)
- 9:39 Michael Meis (University of Kansas Health System)
- 13:41 Jesse Fasolo (St. Joseph’s Health)
- 17:27 Doug Fee (Moffit Cancer Center)
- 20:56 Aaron Weismann (Main Line Health)
- 23:04 Shawna Hofer (St. Luke’s Health System) Wrap Up
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August 22, 2024: Sarah Hatchett, the SVP and CIO at the Cleveland Clinic, explores the intricacies of leadership, innovation, and the evolving role of technology in healthcare. Sarah shares her experiences of leading through the pandemic, reshaping IT priorities, and Cleveland Clinic's global reach. How can health leaders foster innovation within a high-stakes environment and how can organizations ensure they are not just keeping the lights on but also driving meaningful change?
Key Points:
- 02:22 Navigating the Interim CIO Role
- 07:43 IT Initiatives and Innovations at Cleveland Clinic
- 14:50 Global Expansion and Collaboration
- 27:37 Future of Healthcare IT and Leadership Advice
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August 19, 2024: In this episode of Flourish, Sarah Richardson chats with Karen Marie Joswick, Founder of Benevolence and a leader in healthcare innovation. Karen shares her journey from established healthcare roles to starting her own company, focusing on value-based care and strategic operations. How can leaders navigate the complexities of healthcare transformation? What role does resilience play in driving change? Tune in to explore Karen’s insights on these questions and more, as she discusses the future of healthcare and the importance of strong networks in achieving success.
Chapters:
- 00:32 Meet Karen Marie Joswick
- 02:27 Karen's Career Journey and Insights
- 06:21 Challenges and Innovations in Healthcare
- 14:54 Personal Reflections and Future Vision
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August 15, 2024: Joy Grosser, CIO at SSM Health delves into her unique journey into healthcare IT, prompting reflections on how different backgrounds shape leadership in technology. Grosser then highlights the impact of diverse backgrounds on strategic decision-making. How do operational experiences shape a CIO's approach to technology? The conversation delves into the importance of digital transformation, exploring how AI and machine learning can enhance patient care and operational efficiency. What are the critical steps to ensure a successful digital transformation in healthcare? The episode also tackles the pressing issue of cybersecurity, examining how healthcare organizations can stay resilient amid evolving threats. How can leaders balance risk and security in today's digital age? Grosser offers valuable insights on leadership development, team building, and navigating complex regulatory environments, encouraging listeners to consider how they can foster innovation and compliance within their own teams.
Key Points:
- 02:29 Joy Grosser's Journey in Healthcare IT
- 08:40 Cybersecurity Challenges in Healthcare
- 11:49 Digital Transformation and Patient Experience
- 19:30 Leadership and Future Vision
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August 8, 2024: Sue Schade, Principal of StarBridge Advisors, interviews Heather Nelson, SVP and CIO at Boston Children's Hospital, about the transformative power of technology in healthcare. Heather shares insights from Boston Children's recent transition to an all-Epic EHR system, highlighting the significance of internal resource utilization and the challenges of governance and willingness to change. She emphasizes the importance of connected care, the role of AI in driving transformation, and the future of ERP systems. How does Boston Children's approach to integrating advanced technologies like 5G networks and Gen AI impact patient care and operational efficiency? What are the broader implications of unifying practice and platforms in a complex healthcare environment? Heather's reflections on leadership, resource management, and continuous improvement offer a comprehensive view of navigating large-scale IT implementations in healthcare. Tune in to explore the strategies behind Boston Children's innovative tech solutions and their journey toward enhancing patient and provider experiences.
Key Points:
- 02:18 Boston Children's Hospital Overview
- 03:18 Transition to EPIC: Project Mosaic
- 12:23 Future Plans: ERP Modernization
- 23:17 AI Sandbox
- 30:59 Top Priorities for the Future
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August 6, 2024: Dr. Albert Villarin, VP and CMIO of Nuvance Health, hosts Dr. Michael Poku, Chief Clinical Officer at Equality Health, to explore the transformative role of social determinants of health and AI in healthcare. Dr. Poku delves into how non-medical factors significantly influence health outcomes and discusses Equality Health’s mission to narrow health disparities in Medicaid populations. How can AI be harnessed to address the social determinants of health effectively? What are the practical applications of SDOH data in improving health equity? Dr. Poku outlines principles for leveraging SDOH data, emphasizing the integration of actionable data across care continuums and empowering community-based organizations. How can technology and the human touch be balanced to maintain humanity in healthcare? This episode invites listeners to consider the potential of AI to transform healthcare while preserving the essential human connection in patient care.
Key Points:
- 01:36 Understanding Social Determinants of Health
- 03:54 Leveraging AI to Address SDOH
- 11:46 Future of Equality in Healthcare
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August 1st, 2024: Tressa Springmann, SVP, CIO, and CDO for LifeBridge Health, explores the dynamic and evolving role of the CIO in healthcare. Tressa shares her unique journey from biochemistry research to healthcare IT leadership, emphasizing mentorship's critical role and adaptability's importance in career development. As they discuss digital transformation, Tressa highlights LifeBridge Health's innovative digital front door strategy and its unexpected successes, such as the touchless check-in process that streamlined operations and enhanced patient engagement. How does the CIO balance the need for technological innovation with organizational change management? What are the challenges and opportunities presented by AI in healthcare? And how can healthcare organizations ensure effective digital transformation while maintaining high standards of care and patient satisfaction? Tressa’s insights provide a roadmap for navigating these complex issues, making this episode a must-listen for healthcare leaders aiming to drive impactful change.
Key Points:
- 01:24 Meet Tressa Springmann: Career Journey
- 02:01 The Evolving Role of the CIO
- 08:33 Digital Transformation in Healthcare
- 17:59 AI and Technology Governance
- 23:46 Empowering Patients and Clinicians
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July 31, 2024: Bill Russell hosts a solution showcase with Drew Koerner, Healthcare CTO at ServiceNow, and Muhammad Siddiqui, CDO and CIO of Reid Health, on the transformative power of digital automation in healthcare. The conversation delves into the practical applications of ServiceNow in healthcare IT, addressing how it streamlines workflows, reduces manual tasks, and enhances patient care experiences. How can automating routine processes improve efficiency in healthcare systems? What role does ServiceNow play in unifying disparate systems and creating a centralized hub for healthcare operations? The guests explore the integration of ServiceNow with EHR systems like Epic and Workday, highlighting real-world examples such as optimizing discharge processes and managing medical devices.
Key Points:
- 00:34 The Importance of Provider Experience
- 01:11 Digital Transformation with ServiceNow
- 02:38 ServiceNow in Action: Real-World Applications
- 06:04 Innovative Use Cases and Future Plans
- 12:46 Conclusion and Final Thoughts
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July 30, 2024: Jake Lancaster, CMIO of Baptist Memorial, and Kelsey Reed, Director of Patient Care from Phoebe Putney Health System, delve into the critical issue of nursing shortages and burnout. How are healthcare organizations like Phoebe addressing the exacerbated challenges post-pandemic? What innovative strategies are being implemented to support overburdened nurses? Kelsey Reed shares Phoebe's journey of adopting virtual nursing to offload administrative tasks, enhance patient care, and improve nurse engagement. How effective are these virtual models in practice, and what have been the measurable impacts on quality metrics and patient satisfaction? As Phoebe continuously looks ahead, what other cutting-edge initiatives are being planned to further support healthcare staff and improve patient outcomes?
Key Points:
- 01:01 Kelsey Reed on Nursing Shortages
- 03:22 Implementing Virtual Nursing at Phoebe
- 15:18 Addressing Nursing Burnout and Turnover
- 19:35 Future Innovations at Phoebe
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July 25, 2024: Alan Cain, the CISO of the Rail Delivery Group in the UK joins for this Keynote episode. With his extensive background in cybersecurity, he discusses the lessons that can be found in UK cyber regulations when applied to healthcare systems. Alan's insights into supply chain management, third-party risk, and the importance of proactive monitoring raise essential questions about the robustness of current cybersecurity practices. What measures can organizations take to ensure continuous compliance rather than mere certification? Alan also touches on the human element of cybersecurity, including the significance of educating clients and their families. How does this holistic approach contribute to overall security? This episode prompts listeners to reflect on their cybersecurity strategies and the importance of a collaborative and comprehensive approach.
Key Points:
- 00:00 Meet Alan Cain: Background and Expertise
- 01:48 Cybersecurity in the Rail Industry
- 04:12 Supply Chain Management and Third-Party Risk
- 11:12 Training and Education in Cybersecurity
- 18:56 Final Thoughts and Key Takeaways
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July 24, 2024: Tom Stafford (Healthcare CTO at CDW), Chris Akeroyd (Executive VP and CIO of Children’s Health), and Theresa Meadows (SVP and CIO of Cook Children’s) join Bill for a Solution Showcase. They discuss how initial cloud enthusiasm meets real-world challenges, such as data retrieval issues and vendor lock-in, and how these experiences shaped their current strategies. What lessons can be drawn from early cloud adoption missteps, and how do healthcare organizations ensure security and flexibility in their cloud architecture today? As they navigate the shift from traditional data centers to cloud-based solutions, how do they balance innovation with the practical needs of healthcare delivery?
Key Points:
- 00:52 Early Cloud Adoption Challenges
- 02:26 Strategic Cloud Migration
- 04:47 Cloud Security and Governance
- 16:25 Staff Transition and Training
- 22:15 Future of Data Centers and Cloud
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July 23, 2024: Sue Schade, Principal of StarBridge Advisors, interviews Pam McNutt, SVP and CIO at Methodist Health System, to delve into her 31-year tenure and the evolution of the organization. They explore what has driven Methodist's growth in the competitive Dallas-Fort Worth market and the impact of AI on both clinical and administrative operations. How do AI advancements in biomedical engineering and physician productivity tools shape the future of healthcare? Pam also addresses the pressing issue of vendor partnerships amidst widespread acquisitions—how do CIOs balance financial prudence with technological innovation? The conversation highlights Methodist's strong family culture and Pam's advocacy for healthcare IT policy involvement. What role should CIOs play in shaping industry regulations?
Key Points:
- 00:00 Guest Introduction: Pam McNutt
- 01:25 Pam McNutt's Journey at Methodist Health
- 05:18 Current Priorities and Innovations at Methodist
- 12:13 Vendor Relationships and Challenges
- 16:48 Workforce Challenges and Future Outlook
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July 23, 2024: In this Executive Interview Bill Russell is joined by Michael Robinson, VP of Healthcare Solutions for the Americas at Omnissa, to explore the evolution of Omnissa. How does Omnissa's independence from Broadcom enable greater agility and innovation in healthcare IT solutions? What impact will their emphasis on a seamless, secure, and efficient digital foundation have on both patient and employee experiences? The discussion delves into the integration of generative AI in healthcare, the benefits of a holistic platform over point solutions, and the critical alignment with EHR vendors like Epic. As healthcare systems strive for pre-pandemic financial stability, can these advanced technologies truly streamline operations and enhance user experiences without increasing complexity? Listen in to discover how Omnissa is positioning itself as a pivotal player in transforming healthcare IT.
Key Points:
- 00:00 Michael Robinson and Omnissa's Mission
- 03:46 Transition and Contracts
- 05:45 Efficiency and AI
- 09:16 Clinician Experience and Closing Remarks
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UnHack (the Podcast): Regulation Realities - Navigating New Norms in Cybersecurity
July 22, 2024: In this episode of Unhack the Podcast, Drex DeFord brings together top healthcare CISOs to discuss the evolving landscape of cybersecurity regulations and how healthcare organizations prepare to meet these new requirements. Featuring insights from Jason Elrod, Jigar K., Greg Garneau, and Aaron Weismann, the discussion covers challenges such as impending regulations, government mandates, and the importance of standardizing cyber performance goals. Special guest Sarah Richardson joins the conversation to provide additional perspectives on regulatory impacts and strategies for maintaining robust cybersecurity practices in healthcare.
Key Chapters:
- 00:05 Introduction
- 00:35 Cyber Regulation in Healthcare
- 03:48 Jason Elrod CISO Multicare
- 08:37 Jigar Kadakia CISO Emory Healthcare
- 11:22 Greg Garneau CISO Hospital Sisters Health System
- 16:11 Aaron Weismann CISO Main Line Health
- 18:40 Wrap Up with Sarah Richardson
- 34:37 Outro
Remember, Stay a little paranoid.
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July 18, 2023: Reid Stephan, VP and CIO of St. Luke’s Health System, interviews Jennifer Langton, the Senior Vice President of Health and Innovation at the NFL. The conversation delves into Jennifer's fascinating career journey, the transformative Digital Athlete Project, and the innovative use of AI to enhance player health and safety. How is the NFL working to leverage data to predict and prevent player injuries? What are the implications of integrating vast amounts of data for player health? Jennifer shares her passion for technology and explains the intricacies of implementing these advanced systems. The episode also explores the challenges of change management in a competitive environment and the broader implications of these technologies beyond sports. What can healthcare leaders learn from the NFL's approach to data-driven insights and injury prevention?
Key Points:
- 00:00 Meet the Host and Guest
- 01:35 Jennifer Langton's Career Journey
- 04:54 The NFL's Digital Athlete Project
- 11:24 Insights and Applications in Healthcare
- 24:36 Future Opportunities and Final Thoughts
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July 16, 2024: In this episode of TownHall, Karla Arzola, CIO of Rocky Mountain Human Services, welcomes Brooke Brown, nurse navigator at Magnolia Regional Center, to discuss the challenges and successes of implementing a nurse navigation program for congestive heart failure patients. How does bridging the gap between inpatient and outpatient care improve patient outcomes? What are the key factors driving hospital readmissions, and how can healthcare providers better support patients in managing chronic conditions at home? Brooke shares insights into the effectiveness of follow-up calls and personalized care plans, emphasizing the importance of patient education and continuous support. As the conversation unfolds, Brooke reflects on the collaborative efforts required to build a successful program and the potential for expanding these practices to other chronic conditions. What lessons can be learned from Magnolia's approach, and how can other healthcare organizations replicate their success?
Key Points:
- 00:00 Meet Brooke Brown: Nurse Navigator
- 02:18 The Nurse Navigation Program
- 07:04 Empowering Patients Through Education
- 10:26 Leveraging Technology for Better Outcomes
- 15:38 Future Directions and Closing Remarks
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July 15, 2024: In this episode of Flourish, host Sarah Richardson sits down with Joe Scarlett, former CEO and chairman of Tractor Supply Company. Joe shares his journey from leading Tractor Supply through its IPO to founding the Scarlett Leadership Institute. He discusses the importance of ethics in business, empowering employees, and leveraging data for strategic decisions. Joe also offers insights on building a strong business culture, overcoming leadership challenges, and the future of business leadership. You can tune in for actionable advice and inspiring stories from a seasoned leader.
Key Points:
- 00:32 Introduction to Joe Scarlett's Career
- 01:34 The Scarlett Leadership Institute
- 03:37 Ethics and Empowerment in Business
- 08:49 Transforming Tractor Supply Company
- 12:56 Leadership Insights and Future Outlook
- 19:23 Corporate Jet: Southwest Airlines
Stay connected, stay curious, and keep flourishing.
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July 11, 2024: Rebecca Woods, CEO & Founder of Bluebird Leaders, dives into the inspiring journey and mission behind Bluebird Leaders. Rebecca shares the origins of Bluebird, stemming from her experiences as a young CIO and the need to create a supportive community for women in healthcare IT. How can healthcare leaders better support women in IT and healthcare? What impact does mentorship and networking have on career growth? The discussion delves into the SOAR conference, focusing on "Healthy You, Healthy Leader," and integrating personal well-being with professional development. This episode explores the broader implications of mentorship, collaboration, and holistic health in shaping future leaders.
Key Points:
- 00:00 Introduction and Overview
- 00:58 The Genesis of Bluebird Leaders
- 02:08 SOAR Conference and Future Plans
Want to join This Week Health at this year's SOAR event? Register now: https://thisweekhealth.com/soar/
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July 9, 2024: Reid Stephan, VP and CIO of St. Luke’s Health System, and Michael Ng, CEO and Co-Founder of Ambience Healthcare, dive deep into the transformative potential of AI co-pilots in healthcare, specifically focusing on ambient scribing. How can AI scribing shift the balance, allowing clinicians to spend more time on patient care? The discussion explores the diverse needs across specialties and the challenge of creating tailored solutions for each. What does it mean for AI scribing to move beyond a point solution to a comprehensive platform addressing pre-charting and post-visit workflows? How can healthcare leaders ensure they select the right AI partner to achieve these goals? This episode examines the current state of AI scribing and envisions a future where AI drives comprehensive care transformation, improving clinician satisfaction and patient outcomes.
Key Points:
- 00:42 Meet Michael Ng: Journey and Mission of Ambience Healthcare
- 02:25 The Impact of Ambient Scribing on Healthcare
- 05:36 Challenges and Innovations in AI Scribing
- 12:50 Future of AI in Healthcare and Conclusion
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July 4, 2024: Michael Restuccia, SVP and CIO of Penn Medicine, explores the complexities and triumphs of leading a major academic medical center's IT department for over 17 years. How does one maintain momentum and innovation over such a long tenure? Michael delves into the importance of building a strong, mission-driven team and fostering a collaborative culture, especially in a hybrid work environment. They discuss the challenges of balancing budgets, the evolution of electronic health records, and the cautious yet optimistic approach to integrating AI in healthcare. What qualities make a successful team member in such a demanding field, and how do you retain top talent amidst fierce competition? Michael also shares insights into how technology can reduce administrative burdens for clinicians, improve patient care, and drive operational efficiency. This conversation provides a deep dive into the strategic thinking required to navigate the ever-evolving landscape of healthcare IT.
Key Points:
- Leadership Challenges
- Team Building
- Budget Management
- EHR Evolution
- Technology Integration
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June 27, 2024: David Ingham, CIO at Allina Health, discusses topics surrounding legacy systems and clinician administrative burden. They explore the dual role of Allina One employees and delve into Dave's unique journey from phlebotomist to CIO. The discussion raises important questions: How can the healthcare system minimize the administrative burdens on clinicians? What strategies are effective in reducing "pajama time" for healthcare providers? How can hospitals leverage AI and other technologies to enhance patient and clinician experiences while mitigating risks? David shares insights on the challenges of maintaining a legacy EMR system, the critical role of organizational change management, and the ambitious goal of improving patient rest in hospitals. The episode underscores the importance of balancing technological innovation with patient care and clinician support.
Key Points:
- Technology Integration
- Legacy Systems
- Clinician Administrative Burden
- Patient Care Improvement
- Change Management
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UnHack (the Podcast): Cybersecurity Synergy: Strengthening CISO and CTO Partnerships in Healthcare
June 24, 2024: In this episode of UnHack the Podcast, host Drex DeFord dives deep into the critical relationship between CISOs and CTOs in healthcare. Featuring insights from top cybersecurity leaders, the discussion explores how these key roles can collaborate effectively amidst inherent conflicts. Learn how empathy, open communication, and strategic compromise can lead to stronger cybersecurity programs and better patient outcomes. Don’t miss the post-podcast wrap-up with Shana Hofer as she and Drex analyze the key takeaways and share practical advice for fostering trust and maintaining a balanced relationship.
Key Points:
- 0:00 UnHack (the Podcast) 20240624
- 00:05 Introduction
- 00:47 The Importance of CISO-CTO Relationships
- 05:43 Michael Meis (University of Kansas Health System): Healthy Friction
- 08:27 Hugo Lai (Temple University Health): Proactive Relationship Building
- 09:13 Dr. Jesse Fasolo (St. Joseph Health): Building Effective Relationships
- 12:52 Dee Young (UNC Healthcare): Pivotal CISO-CTO Partnership
- 15:48 Recap with Shawna Hofer (St. Luke’s Health System)
- 30:38 Outro
Remember, Stay a little paranoid.
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June 20, 2024: Brad Reimer, CIO of Sanford Health, discusses his perspective on the evolving role of technology in rural healthcare. They explore the distinctions between the CIO and CDO roles and the importance of cohesive relationships within the C-suite. What are the key differences between traditional IT roles and modern digital leadership? Brad and Bill delve into the challenges and innovations in virtual care, remote patient monitoring, and the transformative potential of AI and computer vision. How can emerging technologies bridge the healthcare gap in rural areas, and what are the economic impacts of virtual care on patients' lives? The conversation also highlights the integration of genomic data into patient care and the delicate balance of adopting new technologies within budget constraints. How do organizations prioritize innovation while maintaining financial prudence? This insightful discussion sheds light on the future of healthcare delivery in rural settings and the strategic vision required to drive meaningful change.
Key Points:
- Technology integration challenges
- Virtual care innovation
- Digital divide solutions
- Rural Healthcare
- Fostering Innovation
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June 18, 2024: Reid Stephan, VP and CIO of St. Luke's Health System, interviews Dr. Ashis Barad MD, CDIO, and Joey Seliski, Director of Operations and Strategy (Digital Health), from Allegheny Health Network. They discuss the transformative potential of ambient listening technologies like AI scribes, questioning how these tools can improve note quality and diagnosis accuracy without merely increasing clinician workload. What does it mean to truly humanize healthcare through technology, and how can we balance the excitement of digital health innovations with the necessity of practical, ROI-driven implementations? Ashis and Joey share their experiences and predictions, diving into the evolving role of clinicians in an AI-enhanced landscape and the impact of personalized patient engagement on care outcomes.
Categories: Digital Health & Emerging Technology
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Flourish: Redefining Success - Lisa Esch's Story of Transformation and Fractional Leadership
June 17th, 2024: In the first episode of 'Flourish,' host Sarah Richardson explores the forefront of healthcare innovation with guest Lisa Esch, a seasoned digital transformation and strategy executive. The discussion covers Lisa's journey from her role at NTT Data Services to founding Advisory.Studio, focusing on the challenges and opportunities of fractional executive work. They delve into the issues of ageism, the importance of networks in career transitions, and the potential of generative AI in transforming healthcare operations. Key topics include the significance of a clear value proposition for startups, the impact of emerging technologies, and strategies for reducing administrative burdens in healthcare.
Key Points:
- 0:00 Flourish: Redefining Success: Lisa Esch's Story of Transformation and Fractional Leadership
- 00:33 Introduction to the Guest
- 04:31 Navigating Ageism in the Workplace
- 06:27 The Rise of Fractional Work
- 15:15 Challenges and Opportunities for Startups
- 24:12 Point Solutions and Business Transformation
- 25:37 The Role of the CIO in AI Strategy
- 28:09 The Evolution of EMRs and Organizational Change
- 29:14 The Importance of a Clear AI Strategy
- 31:59 Speed Round: Healthcare Technology and Automation
- 34:33 Challenges and Hopes for Healthcare Interoperability
- 36:41 Conclusion and Final Thoughts
Stay connected, stay curious, and keep flourishing.
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June 13, 2024: Jason Joseph, Chief Information and Digital Officer at Corewell Health, talks about the monumental digital transformation following the merger of Spectrum Health and Beaumont. How does Corewell navigate the complex integration of cybersecurity, infrastructure, and core applications? What challenges arise in standardizing workflows across diverse hospital systems, and how does the organization plan to optimize its One Epic ecosystem? Jason also explores the role of AI in healthcare, pondering its potential to revolutionize call centers, home health, imaging, and patient and clinician experiences. What are the implications of ambient computing for clinicians, and how does it alleviate their documentation burdens? Finally, Jason reflects on leadership qualities vital for driving innovation in healthcare IT, emphasizing accountability, humility, and teamwork. As Corewell lays the foundation for future advancements, what strategic initiatives will shape its path forward?
Key Points:
- Digital Transformation Milestones
- One Epic Ecosystem
- AI Integration Strategies
- Leadership in Healthcare IT
- Patient and Clinician Experience
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June 11, 2024: Zafar Chaudry, CDO & CIO at Seattle Children's, speaks with Clara Lin, CMIO and Associate VP at Seattle Children's. They explore whether AI is a real help or just hype by discussing its practical applications and the risks involved. How can AI be integrated without compromising patient safety? What governance structures are essential to mitigate AI-related risks? How do we balance the high costs of AI innovation with the financial constraints of healthcare systems? The episode also highlights the evolution of AI use cases, emphasizing the need for a strong governance framework and the importance of clinician involvement in designing and implementing of AI solutions.
Categories: Emerging Technologies & Governance
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June 6, 2024: Dr. Eric Lee, the Medical Director of Clinical Informatics at AltaMed, engages in a deep dive into the integration of technology and healthcare services at one of the nation's largest federally qualified health centers. They explore how AltaMed leverages its position to manage care for a vast and diverse patient base across L.A. and Orange Counties. How does the implementation of technological innovations like EPIC's Chronicles claims loader and digital tools address quality measures and improve patient outcomes? What strategies does AltaMed employ to navigate the challenges of Medi-Cal expansions and the integration of clinical informatics? These questions are explored, shedding light on the practical implications of digital transformation in a healthcare setting focused on underserved communities.
Key Points:
- Digital Transformation Journey
- Managed Care Challenges
- Clinical Informatics Integration
- Serving Impoverished Communities
- Adapting EHR Systems
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June 5, 2024: George Pappas, CEO, and Scott Mattila, CSO, from Intraprise Health delve into the intricacies of healthcare security. They explore how Intraprise Health aims to simplify and unify risk management for healthcare organizations. With a strong emphasis on automation and comprehensive service offerings, they tackle the pressing question: How can healthcare entities maintain high-level security amidst ever-evolving threats and budget constraints? The discussion also highlights the challenges faced by operational leaders in maintaining continuous security post-certification, and the critical need for a holistic approach to risk unification. Drex DeFord facilitates this insightful conversation, prompting reflection on how organizations can prioritize and manage diverse security needs effectively
June 4: Today on TownHall we are taking a look back at a previously released episode. In this episode Mark Weisman, CIO and CMIO at TidalHealth interviews Colin Banas, MD, Chief Medical Officer at DrFirst, Inc. about the importance of having accurate medication lists for patients. How can we get to medication list interoperability in a fragmented pharmacy participation landscape? Is relying on pharmacy techs the answer and what are their drawbacks? On a journey to absolve the complexities in today’s interoperability, Dr.First’s mission is to utilize AI so that data is semantically interoperable first and foremost. What does the future look like with this technology in place?
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May 30, 2024: Glen Tullman, CEO of Transcarent, explores the paradigm shift in healthcare through innovative uses of AI and human interaction. How does the introduction of Transcarent’s new AI product WayFinding redefine patient navigation and care delivery? Can this technology-driven approach significantly lower healthcare costs while improving the quality of service? As they delve into the impact of generative AI on privacy and the seamless integration of diverse healthcare services, the discussion prompts listeners to consider whether the healthcare industry is ready for such a transformation. This conversation not only highlights the potential of AI in healthcare but also questions its implications on the traditional healthcare models.
Key Points:
- WayFinding: AI Technology
- Bold Innovation
- Patient Experience
- Clinician Workload
- Healthcare Finance
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May 28: Today on TownHall Sue Schade, Principal at StarBridge Advisors talks with Joel Vengco, SVP and Chief Information & Digital Officer at Hartford HealthCare. They discuss Joel’s journey in his role, Hartford HealthCare’s commitment to digital transformation, and the strategies involved in modernizing their infrastructure. Joel shares insights on the importance of data management, the role of AI in healthcare, and the unique leadership structure he's implemented to drive innovation. Tune in to hear about Hartford HealthCare's approach to being within "zero miles" of their community and how they're leveraging technology to enhance patient care and operational efficiency. What ethical considerations should be prioritized when integrating AI in healthcare? How can a culture of continuous learning be fostered in the face of rapid technological advancements?
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May 23, 2024: Delve into the nuanced world of healthcare technology through the lens of Buddy Hickman, the Chief Digital and Information Officer at Roswell Park Comprehensive Cancer Center. As Buddy shares insights from his first 100 days at Roswell and reflects on his extensive experience in the field, they explore the unique challenges and innovations specific to cancer care technology. How does governance influence the efficiency and effectiveness of IT in healthcare? What role does digital transformation play in enhancing patient care at a cancer center? And, as healthcare technology evolves, what are the implications for data management and AI in improving patient outcomes? These thoughtful considerations frame our discussion, providing an inside look at the intersection of technology and patient care in specialized medical settings.
Key Points:
- Governance in Healthcare
- Cancer Center Challenges
- AI and Data Management
- Upcoming Health Professionals
- Overburdening IT
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May 21: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Pamela Saechow, CEO at Ellit Groups and former CIO. Originating from Laos and emigrating to the U.S. at a young age, Pamela's story is filled with rich experiences from across various healthcare organizations, where she has been a relentless advocate for patient care and technological innovation. As a leader, how does one rebuild a disengaged and high-turnover team from the ground up? What are the secrets behind successful employee engagement committees, and how do they consistently foster an inclusive and collaborative environment? Pamela shares insightful strategies on how to create a culture that values diversity and continuous learning. How crucial is the role of knowledge sharing within an IT department, and what are the most effective ways to implement that?
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May 20, 2024: Join host Drex DeFord on "Unhack the Podcast" as we explore the art of communicating complex cybersecurity issues through engaging and relatable analogies. Hear from a lineup of seasoned CISOs from top healthcare organizations as they share their unique stories, ranging from boxing metaphors to cinematic references, to illustrate the nuances of cyber risk, resilience, and strategy. Whether it's understanding risk-based prioritization with bar fight analogies or increasing cybersecurity budgets with fortune cookies, this episode offers a creative twist on technical explanations. Dive into these insightful narratives and learn how to convey technical security concepts in terms everyone can grasp.
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Nate Couture, CISO at University of Vermont Medicine
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Kathy Alexion, formerly the CIO at the Bill and Melinda Gates Foundation
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Brian Cayer, CISO at USC Keck Medicine
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Gary Chan, CISO at SSM
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Jason Elrod, CISO at MultiCare
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Steven Ramirez, CISO at Renown
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Shauna Hofer, CISO at St. Luke's in Boise
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May 16, 2024: In this Keynote, we feature the Rubrik/Microsoft Webinar. This webinar will provide insights from Ryan Baker (Rubrik), Rick Bryant (Rubrik) and David Houlding (Microsoft) on the latest cybersecurity threats and trends. Learn how Rubrik and Microsoft's combined forces offer a unique approach to data security and discover how leading health systems are successfully implementing these solutions. By attending this webinar, you'll equip yourself with the knowledge to lead your organization through the complexities of healthcare cybersecurity, ensuring the protection of sensitive patient data. Healthcare IT professionals face increasing cyber threats. With patient data at risk, the need for advanced, reliable security solutions has never been more critical. Rubrik and Microsoft have teamed up to offer an integrated solution that addresses these challenges head-on. Together, they provide a robust, scalable platform for healthcare data protection.
Key Points:
- CyberSecurity
- Data Security
- Scalable Platforms
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May 14: Today on TownHall Sue Schade, Principal at StarBridge Advisors talks with Paul Browne, SVP and Chief Information Officer at Henry Ford Health System. As he shares his journey through the healthcare technology industry and the strategic plan at Henry Ford, key questions surface. How are we redefining patient and workforce engagement in this digital age? How does the idea of 'precision health' disrupt traditional healthcare models and what does this mean in building a more personalized patient-care approach? And importantly, as we innovate healthcare cost structures and experience labor cost rises, how does the role of CIO evolve in terms of workforce development and succession readiness?
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May 10, 2024: In this episode of Keynote, Dr. Christopher Longhurst, Chief Medical Officer and Chief Digital Officer at the UC San Diego, in a deep dive into the transformative impact of AI in healthcare. Chris shares insights into real-world applications of AI, emphasizing the importance of process redesign and ongoing monitoring in achieving meaningful outcomes. From enhancing patient care through AI-driven sepsis detection to the ethical considerations in deploying AI in clinical settings, the conversation delves into the complexities and potential of AI in revolutionizing healthcare delivery. Thought-provoking questions emerge: How can healthcare leaders navigate the AI journey amidst resource constraints? What role does transparency play in ensuring the safe and ethical integration of AI? And what implications does AI have for the future of healthcare delivery and patient outcomes?
Key Points:
- AI and Clinicians
- Process Redesign
- Patient Outcomes
- Clinician Burnout
- AI Patient Monitoring
AI principles
- UCSD Health - https://healthinnovation.ucsd.edu/our-principles
- White House statement endorsed by UCSD - https://www.whitehouse.gov/briefing-room/blog/2023/12/14/delivering-on-the-promise-of-ai-to-improve-health-outcomes/
Sepsis AI
- Press release - https://today.ucsd.edu/story/study-ai-surveillance-tool-successfully-helps-to-predict-sepsis-saves-lives
- Nature paper https://www.nature.com/articles/s41746-023-00986-6 (“Impact of a deep learning sepsis prediction model on quality of care and survival”)
- Nature editorial https://www.nature.com/articles/s41746-024-01066-z (“Integrating AI into Health Systems: More Than Just the Algorithm”
Generative AI pilot to answer patient messages
- Original announcement April 17, 2023 - https://www.fiercehealthcare.com/health-tech/himss23-epic-taps-microsoft-integrate-generative-ai-ehrs-stanford-uc-san-diego-early
- Press release on outcomes study, April 15, 2024 - https://today.ucsd.edu/story/study-reveals-ai-enhances-physician-patient-communication
- JAMA Open paper - https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2817615 (“AI-Generated Draft Replies Integrated Into Health Records and Physicians’ Electronic Communication”)
Jacobs Center for Health Innovation
- JCHI website - https://healthinnovation.ucsd.edu/
- San Diego Union Tribune article about the JCHI launch - https://www.sandiegouniontribune.com/news/health/story/2023-05-05/ucsd-health-plans-home-for-cutting-edge-innovation-at-jacobs-medical-center
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May 7: Today on TownHall Sue Schade, Principal at StarBridge Advisors talks with Robert Eardley, SVP and Chief Information Officer at University Hospitals. They discuss EHR migrations, current focuses at UH, and future plans in healthcare technology. We delve into the major projects at University Hospitals, including application decommissioning and legacy data management, the move to Azure, and an impressive EPIC stabilization and benefit achievement stabilization initiative. Specifically, how is the hospital utilizing an interactive voice agent (IVA) system to enhance patient interactions? How are they overcoming workforce challenges in an increasingly digital world? Dive into these captivating topics and more in our enlightening discussion with Robert.
Read the article mentioned in this episode: https://www.beckershospitalreview.com/ehrs/university-hospitals-projects-100m-annual-benefit-from-ehr-install.html?origin=CIOE&utm_source=CIOE&utm_medium=email&utm_content=newsletter&oly_enc_id=7098A7394467F7R
May 3, 2024: Shakeeb Akhter, Chief Digital & Information Officer of Children's Hospital of Philadelphia, delves deep into the intricate workings and developments at the oldest pediatric institution in the country. Ahkter unfolds the tripartite mission of research, education, and high-quality clinical care of Children's Hospital. The conversation explores how they are utilizing AI and Automation, digitizing care models, and enhancing digital experience to improve patient care and healthcare accessibility. Moreover, Akhtar provides insight into their successful implementation of digital workflow, transformation and data-driven approach—a leading example for many healthcare institutions. So, when we think about harnessing data for improving healthcare, what image does Children's Hospital of Philadelphia bring to mind?
Key Points:
- AI and Automation
- Digitization of Care
- Data-Driven Healthcare
- Effective Workflow Implementation
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May 1, 2024: In this special keynote of This Week Health, Bill Russell talks with Sarah Richardson, the newly appointed President, 229 Executive Development Community for This Week Health. She brings a vibrant energy and wealth of expertise from her extensive career in healthcare technology. They discuss her motives behind the transition and touch on the importance of fostering effective networking and collaboration in the industry. As they delve deeper into our conversation, they ask thought-provoking questions like, why does the healthcare industry need continual executive development? What transportation does Sarah's background in technology and hospitality sector offer to the industry? And how does her move align with her passion for creating positive changes in the industry?
Key Points:
- Sarah’s Role Transition
- Executive Development
- Transformative Leadership
- Power of Collaboration
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April 30: Today on TownHall Jeffrey Cleveland, Chief Medical Information Officer, SE Region at Advocate Health speaks with Russ Hinz, Vice President Strategic Partnerships at Advocate Health. We delve into Hinz's journey from a nurse to a strategic leader in one of the largest not-for-profit healthcare systems in the country, highlighting the significant role of mergers and acquisitions as well as his contributions to the improvement of technology integration within the healthcare setting. The discussion further unpacks Russ's guiding principles for successful leadership, the challenges in harmonizing digital health records platforms during mergers, and invaluable insights into the current trends, challenges, and opportunities in the IT space both nationally and internationally. Why are people and process changes the focus of integrations over technology? Can European countries leapfrog the U.S in terms of utilizing digital health records without policy incentives?
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April 26, 2024: In this episode, Chuck Podesta, CIO of Renown Health, delves into the intricacies of healthcare IT leadership, particularly the challenges of budget management and the responsible implementation of emerging technologies like AI. Boicey shares his experiences and strategies for transitioning from a 7% to a 4% budget, emphasizing the importance of aligning IT investments with organizational goals. He also discusses the need for education, governance, and collaboration to ensure the successful integration of AI into healthcare systems. Thought-provoking questions arise: How can CIOs balance budget constraints while driving innovation? What role should education play in preparing healthcare leaders for the AI revolution? How can organizations navigate the pressure to adopt trendy technologies while prioritizing value and patient care? Join the conversation to explore these critical topics and more.
Key Points:
- Healthcare IT Budgeting
- Responsible AI Implementation
- Organizational Governance
- Leadership
- At Home Solutions
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April 24: In this insightful episode, Drex DeFord, President, 229 Risk & Security at This Week Health is joined by Jason Taylor, Senior Vice President, Growth with Panda Health, who delves into the complexities and nuances of integrating digital health solutions within healthcare systems. With a rich background in tech and a deep understanding of healthcare's unique challenges, Jason shares his journey from IBM to leading efforts at Panda Health to demystify digital health for providers. But what drives a tech veteran to pivot towards healthcare, and why choose the path less traveled? Jason's narrative reveals a mission-driven approach, emphasizing the real, tangible impact digital health can have on both providers and patients. How does Panda Health stand out in a crowded marketplace, and what strategies are they employing to expand their reach and effectively serve health systems of varying sizes? Furthermore, Jason touches on the importance of collaboration within the healthcare industry, a sector where sharing knowledge can significantly uplift the entire community. This episode not only sheds light on Panda Health's innovative solutions and mission but also sparks a broader conversation on the future of digital health and its potential to transform patient care.
Categories: AI Machine/Learning, Leadership, Cloud
April 23: Today on TownHall Lee Milligan, MD, Chief Executive Officer at Asbury HealthTech Partners interviews Larry Sitka, EVP & CSIO Enterprise Imaging and AI at PaxeraHealth. Larry shares his insights on the revolutionary integration of AI in medical imaging, along with its challenges and risks. What does it take to get an AI product through FDA approval? What are the expected benefits of introducing AI into medical imaging? What does Larry perceive as some of the security risks of AI in today’s world? Furthermore, we explore the broader implications of AI in healthcare, particularly in improving diagnostic accuracy and patient outcomes. This episode not only highlights innovative strides in AI but also prompts a deeper discussion on the future of healthcare technology.
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Join host Drex Deford on this inaugural episode of "Unhack the Podcast" as he welcomes Shawna Hofer, CISO at St. Luke's in Boise, for an enlightening conversation on the evolving landscape of AI in healthcare cybersecurity. In this episode, Shawna shares her insights on how AI technologies are transforming both threat dynamics and defense mechanisms within the healthcare sector. Dive into real-world examples of AI applications, learn about the challenges and opportunities these innovations present, and discover what healthcare organizations can do to stay ahead in a rapidly changing cybersecurity environment. Whether you're a cybersecurity professional, healthcare administrator, or tech enthusiast, this discussion will equip you with valuable knowledge on the intersection of AI and healthcare security.
Key Points:
- AI in Cybersecurity: Exploration of how AI is used by both defenders and attackers in healthcare cybersecurity.
- Threat Actors: Insight into the diverse groups targeting U.S. healthcare, including nation-states and ransomware criminals.
- AI for Defense and Offense: Discussion on AI’s role in automating defensive cybersecurity tasks and enhancing offensive strategies.
- Impact of Data Breaches: How AI processes stolen data to identify vulnerabilities and potential targets in healthcare systems.
- Shawna Hofer’s Insights: Key strategies and experiences from Shawna Hofer, CISO at St. Luke's, regarding AI's integration into cybersecurity efforts.
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April 19, 2024: In this episode, Dr. CT Lin, CMIO of UC Health, engages in a thought-provoking discussion about the integration of generative AI in healthcare workflows, sharing insights from his conversations with industry experts. He explores the nuances of clinicians' perceptions of AI-generated notes, the potential impact on patient care, and the delicate balance between automation and human expertise. CT delves into the challenges of customization, the importance of teamwork in optimizing EHR usage, and strategies for mitigating clinician burnout. As the conversation unfolds, listeners are prompted to consider the evolving role of technology in healthcare and its implications for clinician well-being and patient outcomes. How can AI enhance efficiency without compromising quality? What strategies can healthcare organizations implement to foster effective collaboration and innovation? And how can clinicians navigate the complexities of automation while preserving their expertise and autonomy?
Key Points:
- AI Voice
- AI Acceptance
- Patient Transparency
- Clinician Burnout
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April 18: We sat down with Christine Blanchard, Managing Director at CTG, to explore the company's pivotal role in transforming healthcare through technology. How has CTG managed to stay at the forefront of healthcare IT solutions for over 35 years? What are the key strategies that have enabled them to effectively address the diverse needs of their clients in healthcare systems, payers, and life sciences? Moreover, Christine discusses the recent initiatives CTG has undertaken to enhance patient engagement and streamline healthcare operations through advanced IT solutions. This episode not only provides a deep dive into CTG's successful strategies but also offers insights into the future of healthcare IT as envisioned by one of its leading players.
CTG - https://www.ctg.com/
April 17: In this Interview in Action, Bill Russell talks with Mick Coady, CTO from Armis, to discuss the innovative solutions and strategies Armis employs to tackle the complex challenges of healthcare cybersecurity. How does Armis prioritize and address the myriad of threats facing healthcare institutions today? What makes their approach to asset discovery and vulnerability management stand out in a crowded field of cybersecurity solutions? Furthermore, we explore how Armis recent acquisition of CTCI is set to revolutionize the way healthcare organizations prompt and respond to cyber threats. This conversation not only sheds light on the technical prowess of Armis but also offers a glimpse into the future of healthcare cybersecurity, where predictive models and actionable threat intelligence could significantly alter the landscape of digital health security.
Categories: Cybersecurity/Privacy
April 16: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health talks with Hamed Abbaszadegan, MD, Physician Executive at Stanson Health. We reconnect with our most popular guest from last year as he navigates us through the complexities of AI and machine learning, natural language processing, and the advancement of large language models. What does AI actually look like in the healthcare industry currently? How are health systems integrating it into their processes and where are they being hesitant? Is the cloud an essential part of this technological evolution and what does it mean for AI in healthcare this year? Could we be stepping into an era of 'cautionary evaluation'? Listen in to get answers to these thought-provoking questions and much more
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April 17: These interviews in action feature Drex DeFord, President, 229 Risk & Security at This Week Health with Didi Davis, VP, Informatics, Conformance & Interoperability of The Sequoia Project from HIMSS 2024 and Sarah Richardson, SVP, Chief Digital & Information Officer of Tivity Health is joined by Erica Williams, Regional Technology Officer of Ascension at ViVE 2024. Didi diving deep into the intricacies of healthcare IT, interoperability, and the transformative work being done at The Sequoia Project. With a rich background spanning 34 years in healthcare IT and a passion for improving data usability. But what does it truly take to make data more usable in the healthcare sector, and how can the Sequoia Project's initiatives, like the Interoperability Matters and the newly launched Data Usability Taking Root, pave the way for a more interconnected healthcare ecosystem? Moreover, how do these efforts contribute to the broader goals of provider-to-provider exchange, public health communication, and empowering consumers in their healthcare journey? Also, Erica Williams navigates through the complexities and aspirations of modern healthcare systems, Erica shares her professional development journey, emphasizing the unpredictable yet invaluable learnings from ViVE. The conversation takes a deep dive into the critical challenge of interoperability within healthcare systems. But how does this quest for interoperability intersect with the enhancement of clinician experiences, from physicians to nurses? And in what ways can ambient solutions and AI components revolutionize the provider landscape?
April 15, 2024: In this episode of This Week Health, Bill Russell interviews Samira Singh, Director of Informatics for Providence, at HIMSS 2024. They delve into the intricacies of value-based care contracts, data exchange frameworks like FHIR, and the evolving landscape of healthcare interoperability. With discussions ranging from the challenges of closing care gaps to the future potential of standardized data sets, listeners are invited to ponder the role of regulation in driving healthcare standards, the impact of FHIR on bidirectional data exchange, and the necessity of financial data inclusion in interoperability efforts. How can professionals navigate the complexities of value-based care while ensuring data accuracy and accessibility for providers and payers alike? Can standardized frameworks like TEFCA pave the way for a more streamlined and efficient healthcare ecosystem? And how might the integration of financial performance reporting reshape the provider-payer relationship in the era of value-based care contracts?
April 12, 2024: In this engaging keynote conversation, Dr. Michael Pfeffer, CIO at Stanford Healthcare, discusses the transformative potential of artificial intelligence (AI) and data analytics in healthcare. Delving into topics like ambient clinical listening, generative AI, and computer vision, Dr. Pfeffer emphasizes the importance of collaboration and innovation in harnessing the power of technology to improve patient care. Thought-provoking questions arise, such as: How can AI enhance clinical decision-making while maintaining transparency? What are the ethical considerations of using AI in healthcare? And how can organizations prioritize their technological investments to maximize impact? Lastly, Michael discusses his thoughts on what makes a good leader in an industry as large as healthcare.
Key Points:
- AI Made Practical
- Ambient Clinical Listening
- Generative AI
- Computer Vision
- Leadership in Innovation
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April 11:This interviews in action features Drex DeFord, President, 229 Risk & Security at This Week Health with Vernon O'Donnell, President of Field Operations at Hypori. In this episode, they delve into the intricacies of cybersecurity in the healthcare sector. As they navigate through Vernon's journey from the military to leading Hypori mission, we uncover the critical role of cybersecurity in protecting sensitive healthcare data. How does Hypori’s innovative approach to cybersecurity redefine the safeguarding of data on edge devices, and what implications does this have for the healthcare industry at large? Vernon sheds light on the unique challenges and opportunities in transitioning cybersecurity technologies from defense to healthcare applications. How does Hypori’s solution ensure the protection of both enterprise intellectual property and individual privacy, especially in the context of HIPAA compliance? Moreover, we explore the significance of user experience in the adoption of cybersecurity technologies in healthcare. What lessons has Hypori learned from its defense background, and how are these insights shaping its offerings for the healthcare community? This episode not only highlights the evolving landscape of healthcare cybersecurity but also prompts us to consider the balance between technological innovation and user-centric design in protecting our most valuable data.
Categories: Cloud, CyberSecurity & Privacy
Demo:https://go.hypori.com/Hypori80secs
March 22: In this Interview in Action at HIMSS 2024, Bill Russell interviews Kenneth Harper, VP and GM from Nuance Communications. Harper discusses the revolutionary impact of DAX Copilot in healthcare documentation, highlighting its seamless integration into Epic and its ability to save clinicians valuable time. But with the democratization of technology, how do we ensure quality and accuracy? As organizations rush to adopt similar solutions, what distinguishes true innovation from mere imitation? Moreover, as AI continues to evolve, what new frontiers lie ahead in healthcare augmentation and automation?
April 10, 2024: In this engaging episode from VIVE 2024 in Los Angeles, we delve into the transformative journey of Baptist Health Jacksonville under the leadership of Stacey Johnston, Chief Application Officer, and their remarkable achievement of a ten-star EPIC implementation. The conversation also focuses on the clinician experience, specifically medication reconciliation (MedRec) challenges, as Colin Banas, Chief Medical Officer with DrFirst, outlines the persistent hurdles despite advancements in interoperability and digitization. How can the gaps in medication history be filled, and what solutions can address the semantic interoperability problem to prevent manual data transcription errors? This episode not only sheds light on the complexities of healthcare IT implementations and optimizations but also presents innovative solutions to longstanding challenges in clinical workflows.
Key Points:
- Ten-Star EPIC Implementation Success
- Post-Live Optimization Strategies
- Medication Reconciliation Challenges
- Improving Medication History Accuracy
- AI-Driven Process Enhancements
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April 9: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care talks with Liz Griffith, Director of EHR Education at uPerform. In their conversation they delve into the intertwined issues of burnout and turnover in the healthcare sector, a phenomenon Liz Griffith dubs as "burnover." Liz, with her extensive background in healthcare technology and EHR satisfaction research, sheds light on how the pandemic has drastically altered the landscape of training within healthcare systems. But how exactly do EHR systems contribute to this burnover? And more importantly, what innovative solutions can mitigate these challenges? How can healthcare systems better align their priorities with the needs of frontline workers to combat burnover effectively?
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April 9: First, we join Justin Coran, Chief Analytics Officer at Renown Health, and Steven Ramirez, Chief Information Security & Technology Officer at Renown Health, at the HIMSS conference. The duo shares their ambitious initiatives for the year, focusing on transitioning to a multi-cloud environment with AWS and Azure, and the importance of building a sustainable infrastructure that ensures security and prevents data leakage. They emphasize the critical role of analytics maturity in healthcare systems, highlighting the integration of artificial intelligence and machine learning to revolutionize clinical and administrative operations. Governance and data literacy emerge as pivotal themes, underscoring the need to prepare the workforce for an AI-driven future. Then, we dive in with Perry Welch, Chief Sales Officer at Airwavz Solutions, a company at the forefront of solving in-building connectivity challenges within healthcare facilities. As hospitals and healthcare institutions evolve into sprawling complexes, the issue of reliable cellular service becomes increasingly critical, not just for convenience but for essential medical operations. Welch delves into how Airwavz addresses this problem by creating custom-designed, carrier-agnostic networks that ensure seamless communication within these complex environments.
Categories: Cloud, AI / Machine Learning
April 8, 2024: In this episode Bill Russell sits down with Andy Chu, Chief Product Officer at Providence Digital Innovation Group, to delve into the intricacies of healthcare product development. Andy explains the mission of his role, emphasizing problem-solving and innovation within Providence's digital landscape. Through thoughtful discussion, Andy articulates the complex process of identifying healthcare challenges, generating solutions, and ultimately building sustainable platforms. As the conversation unfolds, listeners gain insight into Providence's strategic approach to product development, including the significance of external validation, platform integration, and the long-term sustainability of ventures. Engaging questions arise: How does Providence navigate the vast landscape of healthcare problems? What factors influence the decision to pursue a particular solution? What challenges do health systems encounter in product development, and how can they be mitigated? Through Andy’s expertise and experiences, this episode offers a thought-provoking exploration of the dynamic intersection between technology and healthcare.
April 5, 2024: In this episode, Brett Oliver, CMIO of Baptist Health System KY & IN, Lacy Knight, CHIO at Piedmont Healthcare, and Matthew Sullivan, CMIO of Atrium Healthcare, have open discussion around a variety of topics. Is AI at its current stage worth the challenges it poses in terms of cost, efficiency, and interoperability. They delve into the complexities of adopting AI platforms, the need for standardization in imaging technologies, and the role of clinical decision support in enhancing patient care. Thought-provoking questions arise, such as: How can healthcare organizations balance the rising costs of AI implementation with the imperative to drive down overall healthcare expenditures? What strategies can be employed to overcome the challenges of integrating disparate imaging systems and ensuring seamless data exchange? How can CMIOs leverage their influence to navigate organizational complexities and drive technological innovation in healthcare?
Key Points:
- Smooth AI Integration
- Imaging Standardization
- Clinical Decision Support
- Cross System Communication
- Large vs. Small System Issues
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March 4, 2024: In this episode of This Week Health, Bill Russell discusses Meditech’s new advancements in EHR data systems with Dara Bartels, CEO of Mile Bluff Medical Center. They discuss the evolution of their EHR system, highlighting challenges faced with dual systems, interoperability issues, and clinician burden. The conversation focuses on the implementation of Meditech Expanse coupled with Google Health's search and summarization capabilities, offering insights into how it streamlines workflow, enhances data accessibility, and reduces burnout for both patients and clinicians. Throughout the dialogue, Dara navigates through the complexities of EHR integration, shedding light on potential future advancements and addressing the crucial role of technology in revolutionizing healthcare delivery
April 4, 2024: In this insightful episode, Drex DeFord, President, 229 Risk & Security at This Week Health delves into the transformative world of healthcare data management with Kevin Field, President of Clearsense, recorded at HIMSS 2024. With a rich background in healthcare technology and a pivotal role at Clearsense, Kevin shares his journey from leading Epic implementations to focusing on making healthcare data a valuable asset. But what does it truly take to organize and utilize vast amounts of data from disparate systems effectively? How can healthcare organizations leverage this data to make informed decisions, and what role does data governance play in ensuring consistency and trustworthiness of data? Moreover, Kevin discusses the challenges and solutions in integrating legacy systems and the importance of creating a common data language within organizations. The conversation also explores the potential of AI and how foundational good data quality is for its application in healthcare. Through a blend of technology and advisory practices, Clearsense aims to empower healthcare providers with reliable, actionable insights. But how does this approach change the dynamics of data management and decision-making in healthcare? Join them as they uncover the complexities and innovations shaping the future of healthcare data management.
April 2: In this Interview in Action from HIMSS ‘24 Ray Lowe, SVP of AltaMed, and Kevon Kothari, Chief Growth Officer at Certify, delve into the realm of patient experience. They discuss all things workflow optimization, shedding light on Certify's efforts to streamline patient intake processes and enhance the overall healthcare journey. Thought-provoking questions arise: How can technology like facial recognition improve accessibility for elderly patients? What role does automation play in optimizing workflows within healthcare facilities? And how do such innovations integrate with existing systems like EPIC, filling gaps and enhancing patient engagement? These questions prompt reflection on the evolving landscape of healthcare technology and its impact on patient care.
April 2: Today on TownHall, Reid Stephan, VP and CIO at St. Lukes speaks with Peter Marks, Vice President and CIO at WakeMed and Sacheen Mallette, Director Application Services at WakeMed. They delve into the inception, execution, and remarkable benefits of organizing annual visits to Epic's corporate offices. How has this unique strategy fostered a deeper collaboration and understanding between WakeMed and Epic? How critical is C-suite involvement on these trips? Can a visit really make a difference in how healthcare technology is leveraged? From revenue cycle enhancements to operational efficiencies, find out the tangible benefits and outcomes of WakeMed's strategic initiatives with Epic.
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March 29, 2024: Join Cris Ross, CIO of the Mayo Clinic, as they delve into the future of health IT. From the integration of AI in radiology to the potential for patient dialogue with medical records, Ross shares insights on the transformative power of technology in healthcare. But as we embrace these advancements, how can we ensure patient-centricity remains at the core? And with the rapid evolution of technology, what challenges and opportunities lie ahead for aspiring IT professionals entering the healthcare sector? Cris also shares his personal experience as a patient in Healthcare and the changes it made in his perspective. Join the conversation as they explore the intersection of technology and patient care, and contemplate the ethical implications of AI integration in healthcare.
Key Points:
- Patient Focused Innovation
- System Integration
- Healthcare Trends
- Virtual Workspace Community
- Workplace Necessities
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March 28: Live from HIMSS, Chris Carmody, CTO & Senior Vice President for UPMC, and Tyler Bryson, Corporate Vice President, Health & Public Sector Industries, US for Microsoft, delve into the innovative partnership between UPMC and Microsoft, focusing on the transformative power of AI in healthcare. Chris Carmody shares insights into how leveraging Microsoft's AI platforms has revolutionized their clinical analytics, particularly during the COVID-19 pandemic. The conversation explores the critical role of data analytics in improving patient outcomes and operational efficiencies. How does UPMC's approach to AI and data analytics serve as a model for other healthcare institutions? What implications does this partnership have for the future of healthcare technology, and how might it influence patient care and operational strategies? This episode not only sheds light on UPMC's journey with AI but also prompts us to consider the broader impacts of technology on healthcare systems.
Categories: AI / Machine Learning, EHR
March 26, 2024: Live from ViVE, Bill Russell joins Children’s Hospital CIO Chris Akeroyd and SureTest’s President & COO Mark Scruggs to talk about testing automation. How does the intersection of automation and healthcare redefine the roles of IT professionals within the industry, particularly in relation to human versus automated processes in testing and quality assurance? What strategies can be employed to build trust in automated systems among healthcare professionals, ensuring these technologies are viewed as partners in efficiency rather than replacements? How does the integration of automated testing in healthcare IT impact the overall quality of patient care, from diagnosis to billing accuracy? As healthcare systems expand through acquisitions, how can automation serve as a scalable solution to integrate and optimize operations across newly acquired facilities?
Key Points:
- Automation in Healthcare
- Testing and Efficiency
- Building Trust in Automation
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March 26: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health talks with Vik Patel, Chief Operating Officer at Tido. As we navigate through the complexities and potentials of AI adoption within health systems, Vik challenges listeners to think critically about the current landscape. How can AI not only enhance clinical applications but also streamline operational workflows in ways previously unimagined? And with the rapid evolution of AI technologies, what are the risks and considerations health systems must weigh to protect patient data and ensure the unbiased, accurate performance of AI models? This episode doesn't just scratch the surface; it delves deep into the practicalities and futuristic possibilities of AI in improving patient care, operational efficiency, and the overall healthcare landscape.
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March 26: In this episode of This Week Health, Wes Wright, Chief Healthcare Officer at Ordr, discusses cyber security. They explore the transformative power of Ordr's technology in addressing the critical needs of healthcare IT infrastructure. How does Ordr's asset visibility tool redefine the approach to network security, and what implications does this have for healthcare providers' ability to protect sensitive data? With the advent of Ordr AI CAASM, how will the landscape of cyber asset attack surface management evolve, and what does this mean for the future of healthcare cybersecurity? As Ordr paves the way for rapid, comprehensive network visibility, we're prompted to reflect on the broader implications: How will such technologies shape the strategies for managing healthcare IT infrastructure, and what lessons can be learned about the importance of network segmentation and vulnerability management?
March 22, 2024: Craig Kwiatkowski, CIO of Cedars-Sinai, shares the intricate balance of spearheading technology initiatives at one of the leading healthcare institutions in this keynote. As Kwiatkowski reflects on his journey from VP of application portfolio to the CIO chair, we delve into the transformative strides Cedars-Sinai has taken under his guidance, especially the monumental ERP system implementation. This conversation prompts us to ponder: How does a massive ERP project not only revolutionize back-office operations but also indirectly impact patient care? Furthermore, as we pivot to 2024's horizon, Kwiatkowski shares insights on prioritizing projects that center on not just technological advancements but the human element—patients and caregivers alike. But in the whirlwind of innovation, how does Cedars-Sinai remain anchored in operational excellence and ensure technology serves its foundational mission of healthcare delivery?
Key Points:
- ERP System Implementation
- CS Connect Platform
- AI and Innovation
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March 21: Join Sarah Richardson as she interviews Jeffrey Blade, VP of Applications with Fairview Health Services. Are operational efficiency and provider burnout being addressed at the forefront of healthcare innovation? What role do startups and mature companies play in filling the white space with new products? Then, Sarah engages with Jason Swoboda, Director of Innovation with Tampa General, and they dive deep into the heart of healthcare transformation. They discuss the potential of ambient listening technology to alleviate the burden on our healthcare providers. This episode not only highlights the importance of partnerships and the exchange of ideas but also touches on the personal side of technology with fun insights into who these healthcare leaders would choose as their fictional life coaches. Join us as they uncover the strategies that are setting the stage for the future of healthcare.
March 21: In this ViVE interview in action Join Jeffrey Sturman, CIO of Memorial Healthcare, and Joshua Titus, CEO/Founder of Gozio, as they delve into the transformative power of networking and innovation within the healthcare industry. How does embracing novel ideas and technologies promise to ease the complexities of healthcare management and patient experience? Jeff Sturman shares his insights on the imperative of thinking differently to improve healthcare workflows, leveraging technologies like CLEAR for MyChart interactions, and the potential of touchless monitoring and virtual nursing. The discussion shifts to Joshua Titus's perspective on the distinctions between consumers and patients in healthcare interactions, highlighting the importance of seamless, mobile-first experiences. But, in this digital transformation journey, how do we ensure that healthcare keeps pace with consumer expectations, drawing lessons from other industries? And as AI begins to play a more integral role, what are the implications for personalization and efficiency in patient care? Join as we unpack these critical questions, shedding light on the path to a more integrated and user-friendly healthcare future.
March 20, 2024: In this solution showcase with Tanya Wrathell, Manager of IT Operations for one of the largest non-profit, faith-based health organizations, they delve into the complexities and strategic approaches to application archiving and rationalization within a sprawling healthcare system spanning 27 states. How did their partnership with Clearsense help to ease the transition? Wrathell shares invaluable insights into their journey towards becoming an Epic shop, revealing the nuanced decision-making processes involved in decommissioning outdated systems and embracing a single-instance EHR implementation. As we navigate through the discussion, questions arise: What are the tangible ROIs of archiving and decommissioning applications replaced by a unified EHR system? How does the organization's approach to data migration versus archiving impact end-user experience and access to crucial patient information? And, in the ever-evolving landscape of healthcare IT, how does the organization plan to leverage archived data for analytics and predictions?
Key Points:
- EHR Implementation Journey
- Archiving vs. Migration Decisions
- End-User Experience Considerations
- Application Decommissioning Challenges
- Vendor Relationship Management
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March 19: Today on the Conference channel, it’s a triple Interview in Action live from ViVE 2024. First,Sarah Richardsonspeaks withSteve Eckert, Chief Technology Officer atCook Children’s Health Care System. How does one navigate the overwhelming influx of projects while maintaining a stable, financially sound organization? Eckert discusses the delicate balance of innovation and operation, shedding light on the art of saying 'no' in a way that propels growth rather than hindrance. Furthermore, the conversation pivots towards the invaluable insights gained from networking and the pursuit of groundbreaking technologies at the conference.
Next,Bill speaks with Zane Burke, CEO and Board Member of Quantum Health. How does Quantum Health's unique approach to healthcare navigation redefine the way providers, employers, and patients interact within the healthcare ecosystem? What drives a leading healthcare network like Vanderbilt to embark on this pioneering journey, and how does it align with their commitment to patient care?
Last, Drex speaks withPete D’Addio, Director of Enterprise Technology atMoffitt Cancer Center. Pete shares insights on how Moffitt is navigating the complexities of providing specialized care, emphasizing the importance of creating a seamless and compassionate experience for cancer patients. The discussion raises several thoughtful questions: How does the integration of technology in healthcare settings impact patient outcomes, especially in specialized care like oncology? In what ways can technology simplify the journey for patients undergoing emotionally and physically taxing treatments?
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March 19: Today on TownHall Sue Schade, Principal at StarBridge Advisors welcomes back Jane Moran, Chief Information and Digital Officer at Mass General Brigham. Jane delves into her role and the impactful advancements her team is setting in motion for the future of healthcare technology. Jane's unique position, having transitioned from a non-healthcare background into leading digital initiatives at one of Massachusetts' most significant health systems, sets the stage for an examination of innovative approaches to patient care and satisfaction. How does a perspective from fintech and consumer goods translate to healthcare, and in what ways are these insights driving Mass General Brigham's strategies to enhance patient and researcher experiences? We explore the potentials and challenges faced in expanding Hospital at Home programs, the pivotal role of digital technologies in reducing administrative burdens for clinicians, and the leverage AI offers in automating clinical documentation and improving patient engagement. Moreover, Jane sheds light on the delicate balance between innovation and ethical considerations in AI deployment.
Learn more about Hospital at Home and Mass General Brigham: https://www.beckershospitalreview.com/healthcare-information-technology/home-based-cares-role-in-flattening-the-curve-of-healthcare-costs.html
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March 18, 2024: In this 2024 ViVE IIA double feature health leaders Kate Pierce, Senior vCISO at Fortified Health Security, and Tamer Baker, CTO at Zscaler. Pierce delves into the complex landscape of healthcare cybersecurity, with a particular focus on third-party risks, the implications of the Change Healthcare breach, and the burgeoning field of zero trust. How are health systems navigating the murky waters of third-party risks, and what lessons can be drawn from recent breaches to fortify defenses? Then, Tamer explores the role of zero trust in safeguarding health data and systems in an era where traditional security perimeters no longer suffice. Further, the discussion sheds light on the significance of HHS's Cybersecurity Performance Goals and their potential impact on healthcare's cyber resilience. Through engaging conversations with experts Kate Pierce and Tamer Baker, this episode not only poses critical questions about the current state and future of healthcare cybersecurity but also offers valuable insights into the strategic approaches being adopted by leaders in the field.
March 15, 2024: In this insightful episode Donna Roach, CIO at University of Utah Health, engages in a deep conversation about the challenges and opportunities surrounding the implementation of innovative technology in healthcare settings. They delve into the intricacies of rolling out new systems to ambulatory doctors, the critical role of budgetary reviews, and the importance of demonstrating efficiency. Through anecdotes and practical examples, they explore the impact of technology on patient experiences and the evolving landscape of virtual care. Thought-provoking questions emerge, such as, "What technology will be indispensable in healthcare a decade from now?" and "What attributes contribute to the success of healthcare leaders in navigating complex technological transitions?" Join the discussion as they unpack the future of healthcare technology and the imperative for collaborative problem-solving.
Key Points:
- Technology Implementation Challenges
- Budgeting and Innovation
- Essential CIO Attributes
- Changing Role of the CIO
- Prioritizing Indispensable Technology
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March 14: Today on the Conference channel, it’s a double Interview in Action live from ViVE 2024. First,Bill speaks withMike Smith, VP of Business Development at KLAS.As the healthcare landscape rapidly transforms, understanding how technological solutions are performing becomes paramount for advancing patient care. Mike shares how KLAS, through extensive provider feedback and analysis, identifies the "best in class" vendors, shining a light on who's excelling and who's faltering in delivering value to healthcare systems. In a world where technological categories are perpetually evolving, how does KLAS stay ahead, creating and adapting categories to fit the nuanced needs of healthcare providers? Next,Drexspeaks withDavid Ting, Founder and Chief Technology Officer atTausight. They delve deep into the complexities and advancements surrounding the integration and security of health information. As we explore the pressing question of how we can protect one of healthcare's most valuable commodities, PHI, from the incessant threat of cyberattacks, David sheds light on their innovative partnership with CrowdStrike and the pivot towards an event-driven database structure. How does Tausight leverage technology to not just react to threats but anticipate them by understanding the intricacies of PHI data movement and storage?
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March 12: In this TownHall Bill sits down with David Vawdrey, Chief Data and Informatics Officer at Geisinger. His insights into the complex world of data analytics, especially in the healthcare sector, provide a valuable lens into some of the current struggles and future ambitions in the industry. How does Geisinger turn a sea of data into a meaningfully useful resource? Can modern technology help healthcare providers transition from a fee-for-service model to a value-based model more efficiently, and what does a truly data-driven healthcare system look like?
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March 11, 2024: In this Interview In Action double feature Sameer Sethi of Hackensack Meridian Health and Jason Rose of ClearSense explore the topics ranging from AI data organization analytics to improving platform technology in healthcare. How is Hackensack Meridian leveraging AI and RPA to predict patient needs and improve decision support within the clinical workflow? What role does Google's cloud platform play in accelerating access to vital health data? Then, Jason Rose addresses how ClearSense enables significant cost savings and operational efficiencies by streamlining data management and supporting value-based care initiatives. Dive into a discussion that navigates the intersection of technology and healthcare, revealing practical applications of AI that promise to reshape patient care, operational workflows, and the broader health ecosystem.
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March 8, 2024: Live from ViVE, Drex DeFord and Sarah Richardson hit the floor to interview healthsystem leaders across the board. Sharing top of mind and any innovative ideas, this episode covers quickfire answers to some prevalent questions. Highlights include interviews with Daniel Nigrin (CIO for MaineHealth), Theresa Meadows (CIO for Cook Children's), Jeffrey Blade (VP of Applications for Fairview Health Services), Jason Swoboda (Director of Innovation for Tampa General), Steve Eckert (CTO for Cook Children’s), Pete D’Addio (Director of Enterprise Technology for Moffitt Cancer Center), Terri Couts (CIO for Guthrie Clinic), Kate Pierce (Senior vCISO for LGH), Jeffrey Sturman (CIO for Memorial Healthcare), and Erica Williams (Regional Technology Officer for Ascension).
Key Points:
- Top of Mind at ViVE
- New Tech and Innovation
- Clinician Burnout
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March 7: Today on the Conference channel, it’s a double Interview in Action live from ViVE 2024. First,Drex speaks withDaniel Nigrin, MD, Chief Information Officer atMaineHealth. The complexities of advancing healthcare systems post-pandemic take center stage as well as the interplay between established vendors and emerging innovators at conferences like ViVE. Does this synergy hint at a new era of collaboration in health technology, offering a beacon of hope for more agile and innovative healthcare solutions? Next,Billspeaks withScott D’Entremont, Chief Revenue Officer atParlance Corporation. Delving deep into how Parlance leverages its AI platform to streamline patient access, we discuss the critical role of efficiency, the reduction of system waste, and the intricacies of implementing conversational AI within contact centers. Is the current healthcare landscape ready to embrace such technological advancements for improved patient navigation?
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March 6, 2024: In this episode of This Week Health, it’s a double Interview In action with Terri Couts from the Guthrie Clinic and then Laura O’Toole of Suretest & Mike Mattews at Yale New Haven. They delve into the transformative journeys of healthcare institutions as they navigate through the complexities of modern IT challenges and innovations. From the expansive operations of the Guthrie Clinic to the intricate automation projects at Yale New Haven Health, our guests share their firsthand experiences. How does Guthrie Clinic defy the common perception of a 'clinic' with its extensive network and multifaceted services? What drives their focus towards IT efficiency and the creation of a data lake, and how do they manage the balance between cost and quality in healthcare IT? Yale New Haven Health's exploration into automation and its impact on operational efficiency and patient care further enriches our understanding. What lessons can we learn from their approach to automation in clinical systems, and how does this reflect on the broader trends in healthcare technology? These discussions not only provide insights into the challenges faced but also highlight the innovative strategies employed to overcome them.
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March 5: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Josh Glandorf, Chief Information Officer at UC San Diego. Josh provides a comprehensive outline of UC San Diego Health's current initiatives, technology projects as well as talk about their future goals. They get into the innovative roles artificial intelligence is playing in current healthcare scenarios. They also navigate through how UCSD is tackling physician burnout and enhancing healthcare cybersecurity. But, how does UC San Diego ensure the responsible and ethical use of AI? And how do they tackle workforce challenges in the new age of hybrid remote work? Tune in to learn more about these and to better understand the strategic and technological approach they are adopting to revolutionize the healthcare sector.
Read more on subjects from this episode:
- Karandeep Singh, MD, Named Inaugural Chief Health AI Officer at UC San Diego Health
- The Future of AI is Now
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March 4: Today on the Conference channel, it’s a double Interview in Action live from ViVE 2024. First,Drex speaks withTheresa Meadows, Senior Vice President & Chief Information Officer atCook Children’s Health Care System. Delving into the realities of clinician burnout, her efforts towards a happier, more effective workforce are prominent. Theresa discusses a problem-based approach focusing on mitigating burnout and improving workflow efficiency. With a myriad of tech innovations floating around, how does one zero in on effectively targeting pain points? Next,Drexspeaks withToby Gouker, EVP, Government Health atFirst Health Advisory. As part of a company that strengthens digital health through cybersecurity practices, policy design, and resilience initiatives, Toby provides an insightful overview of the challenges and strategies involved in their operations. How do cyber threats affect the industry's strides towards improved patient care? Why is the matter of cybersecurity within healthcare gaining more relevance due to continuous technological advancements? What plans are set in motion to ensure a safe digital transition?
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March 1, 2024: Join Shez Partovi, the Chief Innovation & Strategy Officer and Chief Business Leader Enterprise Informatics at Philips as they navigate the next curve of the health tech evolution. They delve into the ocean of data within the modern health landscape, raising the reflective debate: How do we transform mass data into real insights? With an in-depth look into the recent guidance AI is showing, especially in medical imaging, they consider what this future technology can unveil. What light does this shed on a path for untangling modern complexities in care? They challenge the goals, the 'what now' and the courses set out for an average health player by Partovi's deep assessment and front-line sites. Facing ahead, it's all about streamlining the healthcare process with technology without neglecting the patient.
Key Points:
- Interpreting Mass Data
- Reaching Underserved Communities
- Creating a Positive Customer Interaction
- AI Interpreting Health Records
- Allocating Resources Effectively
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February 27, 2024: Today on TownHall we are taking a look back at a previously released episode. In this episode, Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Colin Banas, Chief Medical Officer at DrFirst, Inc. about medication list interoperability and medication adherence. How does DrFirst use data and AI to fill the gaps in medication lists? How do they fit into the medication adherence equation? What are some current challenges in medication data that Colin recognizes?
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February 26th, 2024: In this special Sneak Peek for Season 1 of UnHack (the podcast) with Drex DeFord, we are excited to discuss The Healthcare and Public Health Sector Coordinating Council (HSCC) 5 year strategic plan with Greg Garcia, Executive Director. This conversation was just too good and timely to wait, so we are sharing it with you today! With this 5 year plan, the goal is to make it easy for hospitals to work together for effective cyber defense. So, are all organizations in the healthcare spectrum ready to rise to the call in implementing it? And how does this dovetail with the burgeoning areas of practice such as hospital-at-home, healthcare on-demand, and artificial intelligence, among others? We all have a part to play in achieving the strategic goals for safer, more effective healthcare delivery in an increasingly digital and interconnected world.
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February 23, 2024: Christian Carmody, CTO & SVP at UPMC, delves into the profound transformation of analytics and data use within healthcare, tracing the journey from the late 1990s to the present day. How has the advent of cloud technology redefined the way healthcare data is processed, and what does this mean for patient care? They explore the significant shift from traditional, time-consuming data aggregation methods to the rapid, cloud-enabled processes that now support predictive modeling and AI-driven analytics at UPMC. The discussion raises critical questions about the ongoing challenges of integrating legacy systems and the innovative solutions being implemented. How are AI and generative AI being leveraged to enhance patient outcomes, and in what ways are these technologies addressing the complexities of unstructured data and social determinants of health? Join us as they consider the implications of these advancements for the future of healthcare and patient management.
Key Points:
- Cloud Technology Impact
- AI Ethics in Patient Care
- Data Aggregation Challenges
- Creating Team Culture
- Managing Company Growth and Cuts
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February 22, 2024: Amid ongoing growth and technological advancements, CEO of SureTest, Laura O'Toole, discusses the company's significant progress over the past year, including strategic partnerships and client successes with automation in healthcare testing. SureTest, known for its innovative EHR testing platform, has expanded its library and improved its services to save healthcare systems countless hours and resources. The solution, designed to streamline EHR and third-party application testing, is now aiding organizations like UNC and Novant in achieving new levels of efficiency and quality. Exciting developments include the adoption of testing automation during EHR implementation phases, enhancing the effectiveness of transitions to platforms such as Epic. Visit SureTest at ViVE, booth 1301, for a comprehensive demonstration and to engage with clients who have transformed their testing processes using SureTest's solutions.
Key Points:
- Captain’s Campaign for Cures
- Growth of SureTest
- Testing Automation Journey
- Moving to Epic
- Automation in production
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February 21, 2024: In this stirring episode, they delve into the extraordinary life and legacy of Alex Scott, who at the tender age of four, chose to combat childhood cancer with a lemonade stand. We welcome Liz Scott, her mother and Co-Executive Director of the foundation born from Alex's dream, Alex's Lemonade Stand Foundation. This one-of-a-kind charity continues Alex's mission of raising funds for cancer research. Throughout our conversation with Liz, we raise pertinent questions, exploring the collective power of small acts to bring significant change. What inspired Alex to start her lemonade stand? What impact did the stand have on her family and the larger community? And how has this venture evolved to a national foundation influencing pediatric cancer research? Join us as we discover answers to these and reflect on the indelible mark left by a child's determination to make a difference.
Key Points:
- Alex's Inspiring Vision
- Fundraising for Cancer
- Altering Pediatric Research
- Captain Campaign
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February 20: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Dustin Hufford, SVP and CIO at Cooper University Health Care. With an impressive tenure since 2019, Dustin gives us an insightful overview of Cooper's current focus and future outlook. Given Cooper's exceptional growth and financial strength, how does Dustin plan to align IT strategies with Cooper's overall growth trajectory? With Cooper on the brink of integrating a second hospital, how will Dustin navigate the technological implications of such a significant expansion? As traditional workflows give way to increasingly flexible and powerful technologies, how does Dustin plan to leverage these changes in the service of better patient care? Join us for an engaging exploration of these questions and more.
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February 16, 2024: In this keynote episode of This Week Health, Seth Hain, SVP of R&D at Epic, delves into the transformative power of ambient technologies in healthcare and the profound impact of artificial intelligence on patient care and clinician experience. They explore the nuances of integrating AI into healthcare workflows, from the reduction of menial tasks to the enhancement of patient-physician interactions. How does AI already contribute to healthcare efficiency, and what does the future hold for its role in diagnostics, treatment planning, and patient engagement? They also ponder the ethical considerations of patient data privacy in the age of AI-driven healthcare solutions. This episode invites listeners to reflect on the evolving relationship between technology and healthcare, and the potential of AI to revolutionize patient outcomes and clinician workflows without compromising personal data security.
Key Points:
- Ambient Technologies Impact
- Future Healthcare Predictions
- Patient Data Privacy
- Data Security
- Experimenting with AI
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February 13: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Rick Schooler, CIO at Lee Health. In this episode Sue and Rick discuss the use of AI and new technology, the fostering of a consumer-centric strategy, the need for governance and digitalization in healthcare, and the challenges faced in regard to remote work arrangements. Throughout the conversation, Rick offers insightful advice to vendors, emphasizing the importance of honesty and understanding client needs. Above all, he urges provider organizations to have effective policies for the adoption of AI. Moreover, Rick discusses technical debt, a subject that he passionately believes should not be overlooked. Maintenance and upgrades hold high importance, and an eye should always be on the future to keep up with rapidly changing technologies. Finally, they shed light on patient adoption, a less discussed but substantial part of the healthcare transformation journey. Is your health system ready to navigate these complexities?
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February 9th, 2024: In this episode of This Week Health Dr. Kevin Maloy, Assistant Professor of Emergency Medicine at Georgetown University School of Medicine. As they explore the innovative applications of OpenAI API in medical projects, questions arise about the potential of conversational technologies to redefine patient engagement and the traditional call center model. How can the integration of AI in call centers shift the focus towards patient-oriented outcomes? With the advent of GPT and other AI models, what are the implications for prompt engineering and the ease of accessing medical information? And as healthcare IT evolves, how might the ambient listening technologies and AI-assisted documentation change the landscape of emergency medicine and patient care? This episode not only highlights the current projects and insights from Dr. Maloy also prompts a broader discussion on the future intersection of AI, healthcare, and patient interaction.
Key Points:
- Patient Engagement Centers
- Ambient Listening Technology
- AI Advancements
- Responsible Technology Use
- Unique Emergency Medical Challenges
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February 6: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Sanjeev Sah, SVP, IT Strategy & Cyber at CommonSpirit Health. Sanjeev shares his humanitarian journey from Nepal to Tanzania. How does the mission of providing healthcare in developing countries translate to his work in IT? How is he leveraging technology not just for operational efficiency, but as a tool to save lives and deliver care? Sanjeev discusses the stark contrasts and similarities in operational technology needs between hospitals in developing versus developed countries, and how these insights can provide an atypical perspective on the future of healthcare technologies, such as AI and data-driven decisions.
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February 2, 2024: In this special keynote of This Week Health, Bill Russell converses with Drex DeFord, the newly appointed president of the 229 Project, Risk and Security. They delve into Drex’s new role at This Week Health and the evolving landscape of cybersecurity in healthcare, discussing its challenges and innovative solutions. The conversation pivots to the importance of community and collaboration in the field, underscoring the critical role of shared knowledge and experience in advancing cybersecurity measures. How can healthcare systems effectively navigate the complexities of cybersecurity? What role does community play in strengthening the collective defense against cyber threats? And how can new approaches in information sharing transform the future of healthcare cybersecurity?
Key Points:
- Community and Collaboration
- Security Innovation
- Cyber Attacks
- The 229 Project’s Future
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January 30: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Laszlo Pook, VP and CIO at National Jewish Health. Laszlo walks us through his journey with National Jewish Health and the various roles he has held, including working in the US Department of Agriculture to help track diseased cattle. He provides insights into the numerous projects they have engaged in at National Jewish including one significant project – implementing Epic’s Community Connect in collaboration with Intermountain Health. How did the implementation of Epic impact their patient care and internal operations? How did they navigate the challenges of system consolidation, and how did the pandemic, having begun after they initiated the project, throw a wrench in their plans? What lessons were learned and what unexpected benefits did they reap?
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January 26, 2024: Hal Baker, CIO of Wellspan Health, joins Bill to explore the dynamic interplay between technology and patient care, focusing on the integration of electronic health records, ambient listening technologies, and AI advancements. How is Wellspan Health harnessing these technologies to enhance patient experience and clinical efficiency? What insights can Dr. Baker provide from his extensive career in healthcare? The discussion also navigates the challenges and opportunities of implementing healthcare technology while maintaining a patient-centric approach. This episode invites listeners to contemplate the future of healthcare IT: what will be the next significant breakthrough, and how will it transform patient care and clinical practice?
Key Points:
- Building a Constructive Culture
- Patient-Focused IT Solutions
- Ethical Health Records
- Generating Lasting Impact
- Clinician Burnout and AI
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January 23: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with William Walders, SVP and CIO at BayCare Health System. William shares his journey transitioning into his new role and the challenges he faced. He reflects on how his military background shaped his leadership approach, emphasizing on how 'being brilliant at the basics' has been an influential mantra. He touches on the technological strides at BayCare, highlighting the exploration into AI and voice technologies as initiatives towards cost reduction and efficiency improvements. William also spotlights the need for better adoption of technology within the healthcare industry. How can healthcare systems better manage across major transitions? What does it mean for a health system to be "brilliant at the basics"?
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January 19, 2024: John Halamka, president of the Mayo Clinic, delves into the evolving role of technology in healthcare, particularly focusing on the integration of AI and the transformation of the CIO role. How is AI shaping the future of healthcare, from reducing administrative burdens for doctors to enhancing patient care through predictive algorithms? They explore the challenges and opportunities presented by generative AI, its impact on healthcare professionals, and the ethical considerations that accompany its adoption. They discuss the transition of healthcare from reactive to proactive, with a special emphasis on genomics and molecular medicine. How will these advancements redefine personalized medicine, and what does this mean for the future of patient care? This episode provides a thought-provoking look into the intersection of technology, medicine, and leadership within the healthcare sector.
Key Points:
- AI and Clinician Burnout
- CIO Role Evolution
- Predictive Healthcare Models
- Shared Data
- Cross Country Healthcare
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January 16: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Traci Follett, Director Clinical Informatics/Education at Sierra View Medical Center. They discuss the transformative impact that data-driven approaches have had on their organization. How has the accessibility and efficiency of data been revolutionized through the use of their Expanse Business and Clinical Analytics solution? What key improvements have been observed through the utilization of comprehensive dashboards and how has this impacted team resources? What positive influences has this approach brought to tackling clinical and business decisions? We also explore Traci's unique journey from bedside care to a leader in IT and informatics and how this shapes her perspective on the implementation and advancement of these tech solutions.
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January 12th, 2024: This conversation with Micky Tripathi, National Coordinator for Health Information Technology at ONC, explores the intricate balance between policy, technology, and business within healthcare. How is the intersection of these domains reshaping healthcare IT, and what challenges and rewards come with navigating this nexus? They also touch upon the implications of the 21st Century Cures Act and the role of information blocking in modern healthcare. What does the future hold for health IT professionals in the wake of these regulatory changes, and how will these adjustments impact patient care and provider interactions? Furthermore, the discussion highlights the potential of TEFCA (The Trusted Exchange Framework and Common Agreement) in revolutionizing health information exchange. Could TEFCA be the key to overcoming previous communication barriers in public health emergencies? Join us as we explore these pivotal topics and their implications for the future of healthcare.
Key Points:
- Home Based Care
- Information Blocking Regulations
- TEFCA and Public Health
- Patient and Provider Interaction
- Ethics of Sharing Information
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November 7: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Susan Ibanez, Chief Information Officer at Southeast Georgia Health System. They discuss Susan’s method to building a successful leadership path by knowing yourself, your team, and your organization. Susan discusses adapting to change, understanding the inherent strengths and weaknesses within oneself, and lifelong learning opportunities. What other paths for continual educational growth are there outside of the time commitment of formal education? What key questions does she ask as part of her listening tours? How does she approach conversations with leaders in her organization that work outside of IT staff?
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January 5, 2024: Dr. Neal Patel, CIO, Health IT at Vanderbilt University Medical Center, delves into the intricate challenges and advancements in health IT. They explore the impact of AI in healthcare, discussing its potential to alleviate burnout and enhance patient care. How can AI be harnessed to optimize staffing and labor in healthcare facilities? The episode also reflects on the role of virtual care and its integration into patient experience. Furthermore, they examine the delicate balance between technological efficiency and maintaining a personal touch in patient care. The conversation also touches on the importance of data security in AI applications. In what ways can healthcare institutions safeguard patient data while embracing AI's benefits? This episode is a deep dive into the dynamic and evolving landscape of health IT, prompting listeners to consider the future of healthcare technology and its profound impact on both patients and providers.
Key Points:
- Virtual Care Integration
- Data Security Concerns
- Weathering Financial Winters
- Quick Technology Implementation
- Clinician Burnout Alleviation
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January 2: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Jeff Gautney, Senior Vice President and CIO at Rush University System for Health as a follow up to their last conversation in September. They delve into Jeff's diverse career, his approach to integrating artificial intelligence within a healthcare setting, and the challenges of an integrated academic medical center. How can we ensure that AI-driven patient care and future integration is conducted in a safe, efficient, and holistic manner? How does the integration of university functions with healthcare systems add layers of complexity to identity management and more?
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December 30: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. On this episode Sarah Richardson, SVP, Chief Digital & Information Officer at Tivity Health speaks with Juan Vado, Executive IT Site Director at RWJBarnabas Health. Juan shares his journey of achieving the 'Most Wired Level 10' status for his organization. This recognition has come from years of strategic efforts, systematic improvements, and digital innovation aimed at transforming patient care. How can we not explore possible implications of this achievement on the overall patient experience? Does it not make patients feel safer knowing they're in the hands of an organization at the forefront of digital healthcare? Juan dives into these very questions outlining how this honor translates into enhancing the patient experience and making their hospital stay feel like being home. We also delve into the exciting future of AI in healthcare. Can successful AI implementation indeed get regulated without a robust governance system?
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December 29, 2023: In this end of year keynote episode, several healthcare leaders share their highlights from 2023. From EHR implementations to integrating new AI technologies, there is a lot to celebrate. They share some future prospects, like new hospitals or generative technology, they are looking forward to in 2024. Finally, they share a moment of gratitude, acknowledging something they are thankful for from this season of life. Check out this episode featuring Matt MacVey, Theresa Meadows, Myra Davis, Jeff Tweed, Shakeeb Ahkter, Zafar Chaudry, Joseph Hales, and John Henderson.
Key Points:
- 2023 Accomplishments
- 2024 Prospects
- Gratitude
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December 28, 2023: David Baker, CIO at Pacific Dental, Reid Stephan, CIO at St. Luke's, and Lee Milligan delve into the rapidly evolving landscape of AI in healthcare. With a focus on practical AI applications, they discuss the transformative impact of AI in medical imaging, the role of AI in enhancing healthcare operations, and the challenges of integrating AI into clinical practice. How will AI redefine the roles of healthcare professionals and the patient experience? What strategies are being employed to govern AI use in healthcare settings, and what are the ethical implications? These critical questions highlight the intersection of technology and healthcare, offering a glimpse into a future where AI is an integral part of medical care.
Key Points:
- AI in Imaging
- Ethical Implications with AI
- Balancing innovation and safety
- Innovation Centers
- Expectations for Future Clinicians
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December 27: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. In this episode Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Barbara Franta, Executive Director, Applications & Digital Solutions at UChicago Medicine. They discuss AI, CIO priorities from last year, and the future of work. What does the unexpected surge in focusing on AI mean for other priorities like cybersecurity? Barbara also addresses the crucial question of workforce adjustment as AI has the potential to take over certain roles.
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December 26, 2023: Mariann Yeager, CEO of The Sequoia Project, Aneesh Chopra, co founder and president of CareJourney, And Mark Knee, Deputy Director at ONC, delve into the intricacies of healthcare data interoperability, discussing the transformative potential and challenges of the Trusted Exchange Framework and Common Agreement (TEFCA), and its impact on healthcare data sharing across different networks. The conversation highlights the remarkable progress in EHR adoption and the ongoing efforts to bridge gaps in the U.S. healthcare system. The panel also touches on the critical role of AI in healthcare, exploring how it's reshaping data usage and patient care. As we contemplate the future of healthcare IT, one must consider: How will TEFCA's evolution influence patient data accessibility? What are the real-world implications of AI integration in healthcare data analysis? And how will these advancements redefine the landscape of health information exchange?
Key Points:
- Clinician Efficiency
- Ethical Implications with AI
- Healthcare Data Sharing
- TEFCA Implementation Challenges
- Soothing AI Worries
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December 25: Today on the Conference channel, it’s a double Interview in Action live from the 2023 CHIME Fall Forum. First, Saad Chaudhry, Chief Digital and Information Officer at Luminis Health speaks with Khalid Turk, Chief Healthcare Info Tech Officer at County of Santa Clara. What does Khalid like most about a gathering such as CHIME? What is he looking forward to the most in 2024? Next, Sarah Richardson, SVP, Chief Digital & Information Officer at Tivity Health speaks with Lisa Esch, Senior Vice President & Chief of Strategy, Innovation, and Industry Solutions at NTT Data Services. Lisa shares an exclusive, global lens on some of the most pressing issues clients face today and showcases examples of how NTT Data Services is not just highlighting solutions but illustrating its successful implementations. What are some healthcare challenges that Lisa is personally most excited about solving right now?
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December 23: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. In this episode Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Inderpal Kohli, VP and CIO at Englewood Hospital. They discuss the trending topic at this year's CHIME forum: AI. What is top-of-mind for Inderpal and did he have any “aha” moments at the forum’s discussions? What use cases is he looking to solve with AI? What is he looking forward to next year?
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December 22, 2023: In this unique episode of This Week Health, host Bill Russell brings us a playful take on candid moments, outtakes, and chatter that didn't make it to the original interviews. With guest appearances from the interviewees over the last year, they delve into an array of topics while keeping the conversation light-hearted. Are the bloopers sometimes more interesting than the official conversation? Which ideas and quips were too unconventional to make it into the original interview? What kind of insights does Russell's off-the-cuff commentary reveal about the evolution of technology in healthcare? Interestingly, throughout these seemingly silly moments, we notice glimpses of valuable insights that could spark thoughtful discussions on healthcare and technology.
Key Points:
- Candid Interview Moments
- In-the-Moment Outtake
- Informal Expert Discussions
- Digital Transformation Insights
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December 21: Today on the Conference channel, it’s an Interview in Action with George 'Buddy' Hickman, Chief Strategy Officer at First Health Advisory. With a profound understanding of the complexities and the ever-increasing sophistication of cyber attacks, how are health systems responding to this escalating issue? As attacks become more frequent and potent, how is the healthcare sector adapting its strategies for their cybersecurity needs?
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December 20: Today on the Conference channel, it’s an Interview in Action live from CHIME with Yauheni Solad, MD, CMIO of Digital Health and VP of Innovation at UC Davis Health. A discussion about the potential and pitfalls of generative AI in healthcare took center stage. While Yauheni acknowledges the excitement around AI, he strongly advocates for a pragmatic approach that recognizes AI's limitations and stresses the importance of understanding what you're dealing with before jumping right in. Is AI the silver bullet for healthcare problems? How can we effectively introduce it into clinical operations? Yauheni poses his framework and deep reflections about AI in healthcare to these questions while highlighting the importance of maintaining realistic expectations.
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December 18: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. In this episode Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with William Wilson, VP & CTO at Stanford Children's Health. How does such a sizable and diverse team continually deliver projects on time and under budget? As we explored the effects of the pandemic on remote working and patient connection, William speaks on the strategies employed to retain talent and uphold service quality. They also touch on data security and AI implementation. As the conversation steered toward the future, William gave a sneak peek into the organization’s goals of 2024.
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December 16: Today on the Conference channel, it’s a double Interview in Action live from the 2023 CHIME Fall Forum. First, Reid Stephan, VP and CIO at St. Lukes speaks with Jeffrey Sturman, Senior Vice President & Chief Digital Officer at Memorial Healthcare System. They discuss the benefits and importance of the CHIME forum. Jeff highlights the significance of networking and education sessions that allow peers to learn from each other and evolve their skills. Moreover, they delve into the challenges of labor shortages and the potential of using technology, like AI, to alleviate this issue — an essential question for the audience: can we automate processes to free up more time for patient care? Next, Sarah Richardson, SVP, Chief Digital & Information Officer at Tivity Healthspeaks withBryce Thompson, Outreach Products and Strategy Sr Director/Care Transformation Partner at Intermountain Healthcare. They discuss how the organization is simplifying the lives of its clinicians. How is a large health organization like Intermountain leveraging its scale to support smaller divisions?
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December 15, 2023: Darrell Bodnar, CIO of North Country Healthcare, Scott McEachern, CIO at Southern Coos Hospital and Health Center, and Ryan Schoppe, with One Health explore how technology is reshaping patient and clinician experiences in rural settings. How are they tackling the unique obstacles presented by geography and resource limitations? What role does telehealth play in bridging the distance, and how is AI poised to revolutionize rural healthcare? The conversation also highlights the importance of community engagement in EHR implementation and the balance between maintaining legacy systems and embracing new technologies. These questions not only stimulate thought but also reflect the episode's core discussions on improving healthcare delivery in rural communities.
Key Points:
- Rural Healthcare Challenges
- Telehealth Implementation
- AI in Rural healthcare
- Small Team Management
- Cloud Security
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December 14: Today on the Conference channel, it’s an Interview in Action withJason Cook, Field CTO Americas at Rubrik. In a rapidly evolving world of cyber threats and cloud data management, how is your organization staying ahead of the curve? Are we becoming more alert to the state of cyber threats or are we still burying our heads in the sand? Jason shares his purview on a multitude of pivotal aspects from data security, tackling the issue of cyber insurance, to the power of AI in reshaping operational dynamics. As moving towards a cloud strategy increasingly becomes the norm, how can we secure our data across diverse platforms? This conversation invites you to deliberate upon your organization's preparedness in the event of a cyber breach and the role of AI in revolutionizing data management and cybersecurity.
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December 13: Today on the Conference channel, it’s a double Interview in Action live from the 2023 CHIME Fall Forum. First, Sarah Richardson, SVP, Chief Digital & Information Officer at Tivity Health speaks with Keith Jones, Associate CIO at Cone Health. Managing to minimize risks and possible litigation associated with technology, Cone Health is setting the benchmark for intentional AI implementation. But what influenced their decision to start with nurse scheduling and what challenges did they overcome in this process? Next, Guru Bhoopala, Chief Business Officer at GAVS Technologiesdiscusses incorporating generative AI into services for caregivers and caretakers. In what ways is technology reshaping the cost of care in health systems? Can we expect a surge in the use of generative AI in streamlining hospital processes, and more importantly, preventing claim denials? As we explore the horizon for 2024, we inquire about the bid to introduce AI and automation into cybersecurity defense, another step into the future. Finally, Guru shares his experiences and learnings from CHIME as we listen to the groundswell of opinions in the healthcare industry.
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December 12: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care talks with Nancy Engeman, Quality Outcomes Coordinator at Golden Valley Memorial Healthcare. They discuss the demanding role of a Quality Outcomes Coordinator, involving the ultimate challenge of providing standard care for every patient despite variables such as experience levels of nurses and doctors or frequency of procedures. How does technology, particularly systems like surveillance, assist in standardizing workflow and better patient care? How might transitioning from traditional paper to digital processes transform healthcare? How does real-time monitoring of patient metrics allow for immediate interventions, advancing patient results beyond current nationwide standards in areas such as maternal care? Nancy also reflects on the challenges and final triumphs of change management during the implementation of surveillance.
Read more about Golden Valley’s success using MEDITECH’s Surveillance solution to reduce
maternal complications.
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December 11: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. On this episode Sarah Richardson, SVP, Chief Digital & Information Officer at Tivity Health speaks with Sheree McFarland, CIO - West Florida at HCA Healthcare and Angela Maris, Vice President of Client Services at Mediant Health Resources. They discuss the vibrant, empowering community they've created specifically for women in the field. As they discuss the program's evolution from a small gathering to a major event, one can't help but reflect on the importance of women’s spaces in predominantly male fields. How essential are such spaces in encouraging diversity and inclusivity in these sectors? What does the future hold for this innovative program?
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December 9: Today on the Conference channel, it’s a double Interview in Action live from the 2023 CHIME Fall Forum. First, Sue Schade, Principal at StarBridge Advisors speaks with Tressa Springmann, SVP, Chief Information & Digital Officer at LifeBridge Health. They discuss the intersection of empathy, technology, and economics, particularly focusing on the role of AI in healthcare. How is LifeBridge Health looking to structure governance around AI?. Next, Reid Stephan, VP and CIO at St. Lukes speaks with Andrea Daugherty, Head of Digital Health at SHI International. How is Generative AI shaping and changing the landscape of digital health and what is its real-world applicability? How is the legislation reacting and adapting towards these technological advancements?
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December 8, 2023: In this keynote, Dr. Pete Clardy, Senior Clinical Specialist at Google, discusses the evolving role of AI in healthcare. From his transition from a critical care physician to a tech expert, Clardy explores the impact of AI on medical data organization and patient care. How does AI reshape healthcare providers' approach to patient data? The conversation also delves into generative AI's potential in medical assessments and the crucial balance between technological innovation and data privacy. How can trust be built in clinicians towards AI technology? This discussion offers valuable insights into the future of healthcare in an AI-driven world.
Key Points:
- Building Trust In AI
- Data Privacy Concerns
- Generative AI Applications
- Technology Regulations
- Meditech Innovations
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December 7: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum with Frederick Holston, Healthcare Strategist at CDW. Fred dives into talking about AI, its different facets, and how realistically it may be used in the healthcare industry. The question is - As patients, nurses, and doctors navigate the day-to-day work within a healthcare setting, what role will AI play in practicality? How far removed are we from ensuring the use of advanced tech, such as AI, is still grounded in the underlying principle of care? The conversation shifts towards healthcare labs, their future, and what they're currently seeking. What focal point should these labs be working towards?
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December 6: Today on the Conference channel, it’s a double Interview in Action live from the 2023 CHIME Fall Forum. First, Sue Schade, Principal at StarBridge Advisors speaks with Kevin Wiese, CIO at BestSelf Behavioral Health. Kevin talks about their mission to improve operational efficiency, become a leaner organization, and use technology to reduce manual tasks. He also shares insights on the use of artificial intelligence in health audits and cybersecurity, provoking thoughts on how technology can minimize risk and audit workloads. Next, Reid Stephan, VP and CIO at St. Lukes speaks with Brad Reimer, CIO at Sanford Health. They discuss the pressing challenges regularly faced by the healthcare industry, such as workforce and clinician burnout. Brad discusses the smaller, accumulative disruptions caused by current technology usage in healthcare. He suggests that reducing this incrementally intrusive technology might also lessen burnout. Are these points of friction within our technology enriching our lives or are they creating added stressors? Brad also discusses the need for human connection as we continue to merge the healthcare and technology industries. How can we embrace innovation but still maintain the fundamental human touch within the patient-caregiver relationship?
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December 5: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health talks with Christopher McGhee, CEO at Current Health. Post pandemic, how has the at-home market evolved and what are its current challenges? The conversation raises thought-provoking questions: As health systems' financial situations are challenged, are we seeing a cooling of interest in care at home or is it a transition period to a better, more efficient future? How can healthcare organizations adapt to these shifts, preparing for the future without compromising the present? Are bricks-and-mortar health systems ready to offer more consumer-centric services?
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December 4: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. In this episode Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Beth Cooper, SVP, Product Engineering & Data Strategy at Tivity Health. They discuss the importance of solidifying a data strategy, the integration of AI, and its potential risks and rewards. Beth underlines the utmost importance of AI governance which is central to reducing risk. She also shares that their organization has been working on a project named 'Dark Star', which aims for a complete cloud migration by 2024, along with implementing Snowflake and data governance. How is she prioritizing initiatives during budget season and planning for the years ahead?
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December 3: Walk the floor with This Week Health. Check out the booths you may have missed at the spring health IT conferences. In this episode we feature:
- Andy Gilbert, Chief Revenue Officer at ClearDATA
- Graham Thompson, Founder and CEO of Privacy Dynamics
- Dan Piekarz, Sr. Vice President- Head of Healthcare & Life Sciences at DataArt
- Dave Ross, CTO at Health Catalyst
- Jon Zimmerman, CEO of Holon Solutions
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December 2: Today on the Conference channel, it’s a double Interview in Action live from the 2023 CHIME Fall Forum. First, Saad Chaudhry, Chief Digital and Information Officer at Luminis Health speaks with Muhammad Siddiqui, Chief Digital & Information Officer at Reid Health. They discuss Muhammad’s organization newly implementing 700 new features of Epic within five months thanks to provider-based project management. Next, Sarah Richardson, SVP, Chief Digital & Information Officer at Tivity Health speaks with Nayan Patel, Managing Director, IT Strategy & Performance at Avis Advisors. They talk about his work with U.S. Heart and Vascular and he shares his perspective on labor compression in terms of health IT and the role of humans in decision-making even with AI advancements. Finally, he highlights the need for embracing multilingualism in medical solutions for improving patient interactions.
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December 1, 2023: Lori Boisjoli, CIO of the University of Vermont Health Network, explores the transformational journey of implementing Agile methodologies across IT departments and its impact on healthcare delivery. How does Agile foster a culture of continuous improvement and adaptation in healthcare IT? What challenges and successes has UVM faced in integrating this approach? The conversation then shifts to patient-centric healthcare: what innovative strategies is UVM deploying to enhance patient experiences and accessibility? As a female leader in a prestigious academic medical center, Boisjoli shares her unique perspective on leadership and diversity in healthcare IT.
Key Points:
- Agile Methodology Implementation
- Patient-Centric Healthcare Strategies
- Leadership Diversity in Healthcare
- Scheduling efficiency
- Security and at Home Care
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November 30: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. On this episode Reid Stephan, VP and CIO at St. Lukes speaks with David Higginson, Chief Operating Officer and Chief Innovation Officer at Phoenix Children's Hospital. They discuss innovative strategies in healthcare, with a focus on home care and utilization of technology according to patients' needs and accessibility. David stresses the importance of gathering patient data between visits and leveraging simple tech solutions, like text messaging, to better identify and resolve issues promptly. The episode also touches on the challenges and benefits of digital patient experience, the role of CIOs as change agents, and the necessity for innovation in healthcare to lower costs and increase quality. Is there a risk in running too quick to full deployment of technology in the home?
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November 29, 2023: Laura O'Toole, CEO of SureTest, and Cinnamon Mathews, Chief Application Officer at Erlanger Health share about their collaboration with Sue Schade, Principal at StarBridge Advisors. As they navigate through their experiences, they engage in discussions surrounding their industry challenges and the innovative solutions they've implemented. Why is proper staffing such a prevalent issue in the healthcare system? How can automation contribute to higher quality testing and efficient time-saving methods? How does SureTest, with its impressive library of scripts, sparks a significant transformation in the regression testing process? We also explore the crucial distinction between being a vendor and a partner in this sector.
Key Points:
- Staffing Challenges
- Automation Benefits
- Testing Procedures
- Application of SureTest
- Future Opportunities
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November 28: Today on TownHall, Reid Stephan, VP and CIO at St. Lukes speaks with Nirav Shah, MD, Medical Director of Quality Innovation and Clinical Practice Analytics at NorthShore University HealthSystem. Nirav takes us on a journey into the development of a specific healthcare solution powered by NLP that yields actionable data drawn from unstructured health records. The cost-effective tool leverages NLP to identify social determinants of health thus revolutionizing the work of social workers within the hospital setting. But what are the most significant challenges of implementing such technology? Furthermore, how was the tool received by the clinical staff and what impact has the system had on patient care outcomes?
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November 27: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum with Bobby Zarr, Vice President of Healthcare at uPerform. As we delved into the many layers of the healthcare world, Bobby elaborated on uPerform's role in providing just-in-time learning platforms for clinicians, potentially reducing burnout and enhancing satisfaction. Bobby introduces the term 'burnover', which encapsulates the financial implications of clinician burnout. Could uPerform be a key player in addressing this crisis? We also touched upon the changing landscape of healthcare, with fierce competition and an intense post-pandemic recovery process. We also got a glimpse into uPerform's plans for the forum, the networking experiences, and the importance of making new connections. What are the roadblocks and opportunities in incorporating change in an industry already loaded with challenges?
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November 25: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. On this episode Sarah Richardson, SVP, Chief Digital & Information Officer at Tivity Health speaks with Heather Nelson, SVP & CIO at Boston Children's Hospital and Barbara Casey, President, Consulting Services at Pixel Health. Sarah introduces their innovative project, a groundbreaking initiative with Boston Children's to implement a private 5G cellular network in healthcare, a first of its kind, aimed at enhancing connectivity for clinicians, care teams, and physicians. What drives healthcare leaders to pioneer groundbreaking projects like the private 5G cellular network? What have Barbara and Heather enjoyed the most at the forum this year?
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24 November, 2023: Ashish Atreja - CIO, CDO at UC Davis Health, one of the key contributors at the heart of the current technological revolution in healthcare joins for this keynote episode. Learn about the emerging field of Artificial Intelligence in healthcare, and hear how technology can improve healthcare outcomes and streamline processes. How can we ensure that innovation doesn't magnify existing health inequities or create new ones? What makes VALID AI stand out and could it be a game-changer in addressing the lack of shared knowledge in the innovation sector? Is generative AI indeed a watershed moment in healthcare? They navigate these complex landscapes of technological upheavals, compliance issues, and intellectual property, and delve into the impact of technological growth on healthcare organizations, and their struggle to keep up. Explore the shift from a 'market plus first' approach to a problem-centered approach and the key problem areas where AI could be utilized for significant improvements.l
Key Points:* Artificial Intelligence * Healthcare Innovation * VALID AI Program * Generative AI Impact * Compliance Challenges * Problem-centered Approach
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November 23: Today on the Conference channel, it’s a double Interview in Action live from the 2023 CHIME Fall Forum. First, Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Kevin Peck, Senior CIO at US Army. What role will AI play in the development of the US army's healthcare systems? Next, Timothy Zoph, Senior Advisor at McKinsey & Company speaks with Jennifer Fowkes, Partner at McKinsey & Company. Today, the healthcare industry experiences a storm, marked by rising inflation and labor challenges. Is technology the silver lining we anticipate for these healthcare challenges? Drawing insights from other industries like hospitality and transportation, could "rewiring" for digital and analytics provide the necessary solutions?
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November 22: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. On this episode Sue Schade, Principal at StarBridge Advisors speaks with Cherodeep Goswami, Chief Information & Digital Officer at The University of Wisconsin Health System and Nassar Nizami, Chief Information Officer at Exact Sciences. What's in store for Exact Sciences, a renowned clinical research company mainly known for their product ColoGuard? How is UW Health working towards deploying automation?
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November 21: Today on TownHall Linda Yang, CIO, talks with Todd Carlson, VP of Application Development and Enterprise Architecture at CareSource about leadership in technological advancements in the healthcare insurance industry. How is generative AI shaping the quality and efficiency of healthcare and how does it hold up to the unique challenges of the healthcare industry? Also, we explore the importance of a human-centric design in the development of healthcare systems, the risks and rewards of innovation, and the critical role of strong leadership in promoting innovation while maintaining accuracy and efficiency.
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November 20: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum with Drew Koerner, Healthcare/SLED Chief Architect at ServiceNow. What percentage of a clinician's work being spent on administrative tasks is acceptable, and can it be significantly reduced? How can technology like clinical device management solutions contribute to improving healthcare operations and patient care?
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November 18: Today on the Conference channel, it’s a double Interview in Action live from the 2023 CHIME Fall Forum. First, Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Marshall Pearson, Division Director of Application Services at HCA Healthcare. How do established healthcare systems balance innovation with startup partnerships? Pearson speaks on ongoing projects to streamline processes like physician note-taking through AI, and gives us a glimpse into the promising future of 2024; a journey painted with the hues of process automation and an aspiration to simplify and compact repetitive tasks. Next, Reid Stephan, VP and CIO at St. Lukes speaks with Caitlin Ursini, Strategic Partnerships lead at Notable. Caitlin explains how Notable enhances the capabilities within Electronic Health Records for better optimization. One might wonder, how the rapid advancement in generative AI influenced Notable's strategy? More intriguing is the idea of transforming unstructured data for decision-making - how has this been realized practically? Real-world use cases shed light on the application of this concept, particularly in population health work.
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November 17, 2023: Andrew Rosenberg, CIO for Michigan Medicine, delves into the evolving landscape of healthcare technology and its profound impact on modern medicine. As Rosenberg unpacks Michigan Medicine's journey, he poses thought-provoking questions: How is cloud computing reshaping healthcare infrastructure, and what does this mean for the future of health data security? The conversation then shifts to the intriguing potential of gene editing – could this be the key to eradicating diseases entirely? Rosenberg also contemplates the role of AI in healthcare, exploring both its transformative potential and the ethical considerations it raises. This episode not only reflects on the current state of healthcare technology but also challenges us to consider its future trajectory and impact on patient care
Key Points:
- Cloud Computing Journey
- Gene Editing Potential
- Prioritizing AI in Healthcare
- Cybersecurity in Health
- Healthcare Infrastructure Resilience
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November 16: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. On this episode Reid Stephan, VP and CIO at St. Lukes speaks with Amie Teske, CEO and Founder at amieteske.com. They discuss her journey in the health tech industry and her insights on the changing dynamics in the field. They also explore the significant transformations in the industry, with a focus on the concept of digital health. At its core, the conversation raises the essential question: What really is digital health, and how does it impact the interactions between healthcare providers and patients? This interview delves into the implications and applications of digital health within the healthcare continuum. Amie also discusses her role in mentoring, coaching, and advising health tech sales companies on improving their sales strategies
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November 15, 2023: In this solution showcase, our guest Todd Larson, Consultant at HonorHealth, offers insightful anecdotes based on his mixed experiences in law enforcement and healthcare. His military background encourages an innovative approach to healthcare, specifically in information centralization and operational efficiency. What drove the conception of the Command Center? How has it evolved? Larson nudges us to think about our healthcare models and how we're potentially lagging behind. As we move through various topics, Larson emphasizes the crucial role of technology in healthcare. However, is technology a help or a hindrance? Does it streamline processes or does it add another layer of complexity? The future of healthcare is undeniably digital, but how well are we adapting to this change? Let's explore further in this conversation.
Key Points:
- Innovation in Healthcare
- Role of Technology
- Healthcare Transformation
- Patient Transport Efficiency
- Simulation Training Benefits
- CDW
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November 14: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Eric Rogers, Chief Information Officer at Hebrew SeniorLife. They discuss Hebrew SeniorLife’s patient and family-centered approach to elder care. Eric discusses the importance of building strong relationships with family members who act as proxies in care decisions, the role of the innovative MEDITECH Expanse family and patient portal, and the strategies for successfully onboarding patients and families onto various technologies. He also underlines the challenges and strategies of managing patients as they transition through different settings, acuity levels, and stages of life within a diverse care environment. Lastly, Eric provides a forward-looking perspective on the future of patient and family engagement, underlining the significance of harnessing technology, AI, telemedicine, and groundbreaking research for revolutionizing elder care.
Learn more from Eric Rogers on the foundational elements needed to deliver quality senior care across a continuum and what the future of elder care looks like.
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November 13: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. On this episode Sue Schade, Principal at StarBridge Advisors speaks with Theresa Meadows, CIO & SVP at Cook Children's Health Care System.They discuss keynotes at the forum, including about how to foster relationships, build teams, and exercise compassion. Theresa also highlights the importance of artificial intelligence in healthcare and the strides they are making to harness it safely and effectively. The conversation gravitates towards the use of AI initiatives such as remote monitoring and ambient listening for process improvement and improving caregiving—is this the future of healthcare?
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November 10, 2023: Sophy Lu, SVP / CIO of Northwell Health, shares about patient ownership of health records and the possibilities that open up when one can freely share their data. How does this autonomy in data sharing translate to receiving care tailored to personal preferences, and what barriers does the diversity and socio-economic disparities pose to this vision? The discussion delves deep into the challenges of implementing comprehensive EHR systems and the pressing need for preventative medicine, touching upon the role of technology in reaching underserved communities. What does it truly mean to implement person-centered design in healthcare, and how does the ideal scenario where technology assists unnoticed, contribute to this vision? The conversation takes a critical look at billing, revenue cycle, and regulatory matters stifle innovation. As Sophy shares her ambitious timeline for implementing EHR and associated technological transformations, one cannot help but wonder: how will these changes redefine care delivery, and what does it mean for the future of healthcare?
Key Points:
- Patient Data Ownership
- Socio-economic healthcare obstacles
- Diverse Community Engagement
- Preventative Medicine Focus
- EHR Implementation Challenges
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November 7: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Jose Torres-Vega, Information Technology Manager, Volunteer Non-Attorney Advocate & Volunteer Lobbyist at Colorado Cross-Disability Coalition. Born and raised in Guatemala, Jose's journey weaves through an impressive palette of identities - a disability advocate, a multilingual attorney, an IT manager, and a policy influencer. Amidst the digital and health inequities exacerbated by COVID-19, how has Jose leveraged his diverse skillset to promote health equity in rural Colorado? As Jose narrates his experiences in fighting for civil rights, leading technological innovation in nonprofits, and working closely with the local government, we are prompted to reflect on pivotal questions. Can technology be harnessed to democratize access to healthcare and resources? In what creative ways can we bridge the physical and digital divide plaguing our communities? Avowing from personal experience, Jose exemplifies how disability inclusion in technology can foster transformative solutions and policies.
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November 6: Today on the Conference channel, it’s an Interview in Action live from HLTH with Frank Harvey, CEO of Surescripts. They discuss the challenges of physician burnout and the role of data collection in healthcare. The conversation highlights the need for solutions to reduce administrative tasks for physicians and the potential of expanding the care team to include pharmacists. They also explore the integration of AI in healthcare and emphasize the importance of careful implementation. Can data collection and AI help alleviate physician burnout? How can expanding the care team improve patient care?
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November 3rd, 2023: Alistair Erskine, Chief Information and Digital Officer / VP for Digital Health at Emory, delves into the transformative impact of large language models and ambient listening technologies. As healthcare professionals increasingly adopt AI tools for note-taking and summarizing patient interactions, what are the implications for efficiency and patient understanding of medical information? The conversation explores how these technologies not only cut down the time spent on documentation but also hold the promise of making medical notes more accessible to patients by converting them to a fifth-grade reading level. What qualities and shared visions set apart a productive partnership, and how does this relationship contribute to advancing healthcare’s mission of saving lives and providing equitable care?
Key Points:
- AI in Healthcare Documentation
- AI Recorded Medical Notes
- Innovative staff engagement
- Vendor and Partner Relationships
- Navigating remote work
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November 2: Today on the Conference channel, it’s an Interview in Action live from HLTH with Zeev Neuwirth, MD, Author of Beyond the Walls & Former Chief Clinical Executive. They discuss the transformative changes happening in American healthcare and the opportunities for a renaissance in the industry. Dr. Neuwirth highlights the importance of the digital revolution, the business model revolution, and the humanistic revolution in healthcare. Can healthcare leverage the power of AI and analytics to unlock the value of data? How can business models and payment systems be transformed to drive positive change? And how can humanism shape the future of healthcare delivery? Join us as we dive deep into these questions and explore the path towards a better healthcare system.
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here: https://thisweekhealth.com/practical-ai-in-healthcare/
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November 1, 2023: Ryan Baker, VP of Sales for Rubrik, joins for an in-depth discussion on backup and cyber resiliency. Do traditional backup methods hold up in today's cyber landscape? Are we being proactive or reactive in the fight against cyber threats? Baker provides intriguing information about how cyber resiliency diverges from simple data backup, focusing on Rubrik's approach to securing, protecting and restoring data. With the increasing move towards cloud-based systems and services, how does this change the complexity of data recovery? Explore these thought-provoking topics and more as we dive into the intersection of healthcare and cybersecurity.
Key Points:* Backup vs. Resiliency * Cyber Resiliency * Cloud Complexity * Rubrik's Approach * Understanding Threats * Data Recovery
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October 31: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Priscilla Frase, MD, CMIO and Hospitalist at Ozarks Healthcare. Priscilla shares her insight into the optimization of Ozark’s MEDITECH Expanse systems to boost patient care and quality. Drawing from her journey on transitioning from traditional paper records to electronic health records, she paints a vivid picture of the role of technology in modern health care. How can we improve EHR satisfaction across various organizations using the same system? What role does user mastery play in the fluctuating satisfaction levels and how can this be addressed? How does she approach optimizing providers' use of the EHRs?
Learn more from Dr. Frase’s Blog Post: How personalizing Expanse unlocked new opportunities for patient care at Ozarks Healthcare. And, read about additional organizational success as Ozarks Healthcare Expands Behavioral Health Services With MEDITECH Expanse.
Dr. Frase is a 2024 HIMSS Changemaker in Health Awards finalist. Voting is open until 11/28 at 12:00 PM CST/ You can vote for her here.
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October 30: Today on the Conference channel, it’s an Interview in Action live from HLTH with Glen Tullman, CEO at Transcarent. What difference could it make when health providers are paid in a seamless manner upon delivering care? How might it transform our perception of healthcare if we had instant access to top-quality providers within the palm of our hand? At the center of the dialogue lies the user-friendly Transparent app, a potent resource for any health consumer, encapsulating a directory of healthcare and its associated services. The conversation also dives deep into how Transcarent works with large and mid-sized companies, promisingly filling gaps in their existing health-related solutions.
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here: https://thisweekhealth.com/practical-ai-in-healthcare/
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October 27, 2023: Gordon Chen, former Chief Medical Officer and Board Member of ChenMed, discusses the organization's mission to transform primary care for underserved populations. He emphasizes the importance of holistic healthcare, focusing on personal, community, nutritional, physical, and spiritual aspects. Chen shares his vision for creating environments where individuals can thrive, with studies showing this could potentially extend lives by 10 to 15 years. How can we reframe our approach to healthcare to promote wellness and connection? What role does community play in our overall health and longevity? Join for a thought-provoking conversation on the future of healthcare and community well-being.
Key Points:
- Shifting Healthcare Models
- Preventative Care Approach
- Community Well-being
- Impact of Loneliness
- Future Vision for Healthcare
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here. - https://thisweekhealth.com/practical-ai-in-healthcare/
October 26: Today on the Conference channel, it’s an Interview in Action live from HLTH with Yauheni Solad, MD, CMIO of Digital Health and VP of Innovation at UC Davis Health. What avenue does UC Davis Health see for AI solutions in healthcare operational challenges? How does Yauheni envision navigating the intricacies of AI integration, especially in the wake of growing issues of trust? How should health systems prioritize technology innovation moving forward?
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here
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October 25: Today on the Conference channel, it’s an Interview in Action live from HLTH with Sam Tullman, Head of Clinical Research at Quilt. The discussion takes a deep dive into the intricacies of continuous behavioral health monitoring using basic mobile cell phone signals and delves into how Quilt can detect a variety of health distress signs such as depression, anxiety, and stress by analyzing behaviors like phone usage and mobility patterns. More than a simple health technology tool, we delve into Quilt's innovative approach which combines an engaging game app with mobile data analytics to promote better health outcomes. So can our phones really predict our mental health emergencies? How might such a tool revolutionize the way providers monitor and treat their patients? And where does the balance between digital innovation and personal health lie?
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here: https://thisweekhealth.com/practical-ai-in-healthcare/
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October 24: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Liz Griffith, Director of EHR Education and Bobby Zarr, Vice President of Healthcare at uPerform. They reveal how healthcare organizations can optimize available resources, decrease the time clinicians spend on training, and boost user satisfaction in implementing electronic health record (EHR) systems. Amidst the backdrop of current industry challenges, the duo discuss the innovative ways they've helped health systems navigate these complexities - cue, turning training time into patient time. Is the key to overcoming these challenges the integration of personalized, efficient learning rooted in the EHR? We dig deeper into their experiences, learning how the larger healthcare narrative is envisioned through their eyes. How does this transformative approach to EHR education tie into the bigger picture of the ongoing evolution of healthcare technology?
Articles mentioned in this episode:
BSW EHR Satisfaction: https://www.uperform.com/news/bsw-improves-ongoing-ehr-education/
MHealth Fairview eConsent adoption: https://www.uperform.com/blog/virtual-epic-training-podcast/
UCHealth reducing onboarding time: https://www.uperform.com/ct-lin-podcast/
Gundersen Health System reducing onboarding time by 66%: https://www.uperform.com/wp-content/uploads/2021/09/Case-Study_Gundersen-Health-System.pdf
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here: https://thisweekhealth.com/practical-ai-in-healthcare/
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October 23: Today on the Conference channel, it’s an Interview in Action live from HLTH with Joe Gagnon, CEO and Board Member at 1upHealth, Inc. Trying to synthesize sprawling healthcare data to make it usable and beneficial to patients is a vast mountain to climb — but that's exactly what Joe is up to. In this interview Joe explores 1upHealth's ambitious attempt to construct a multi-use general-purpose data platform capable of handling anything from claims to clinical data while focusing on the industry adoption of FHIR data standards. What's in store for AI and machine learning when quality data takes center stage? How can 1upHealth's API revolutionize patient access to medical data?
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here: https://thisweekhealth.com/practical-ai-in-healthcare/
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October 20, 2023: Marty Paslick, Chief Information Officer at HCA Healthcare, delves deep into the communal and technological aspects of health IT. They discuss the transformation of IT from a support role to a central strategic partner in health care, as well as the potential pros and cons of this shift. From the deployment of other industries technologies to improve patient care to reducing nurses' administrative burdens Paslick offers enlightening insights. We also learn about their approach to maintaining culture in a large organization and employee engagement strategies. Finally, Bill and Marty also share their past work in programming and the passion they have for the field. Is the ever-evolving nature of technology a challenge or an opportunity for tomorrow's healthcare?
Key Points:
- Global Tech Partnerships
- Organizational Culture Maintenance
- Employee Engagement Strategies
- Future Healthcare Predictions
- Relating and Bonding With Staff
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here
October 19: Today on the Conference channel, it’s an Interview in Action live from HLTH with Ron Li, MD, Medical Informatics Director for Digital Health at Stanford Health Care. Playing a crucial role in shaping and implementing new digital health programs, particularly virtual health models at Stanford Medicine, Li discusses the hurdles faced by clinicians in synchronizing with the rapid technological advancements. Does the overabundance of data create a kind of 'information overload' for physicians? How can the balance between human-driven processes and tech intervention be optimized for efficient patient care? As we explore the possibilities of virtual care models, Lee enlightens us on how technologies like AI can revolutionize the future of health informatics. He also shares his intriguing insights into Stanford's Emerging Applications Lab's aims and functions and the intricacies of balancing between virtual and traditional healthcare paradigms.
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here: https://thisweekhealth.com/practical-ai-in-healthcare/
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October 18, 2023: Dive deep into this conversation with Justin White, CTO of Notable, and Kristen Guillaume, CIO of North Kansas City Hospital and Meritas Hospital. They share their respective experiences in integrating Artificial Intelligence (AI) into the regional health systems, focusing on the innovative use of AI in enhancing patient experiences and strategy implementations. Does the size of a health system impede significant advancements in the realm of AI? How are AI tools reshaping the workflow within these environments? Listen in as we unravel the seemingly complex world of AI implementation, the expediency of automation, and the ideal balance between human touch and machine intervention in healthcare settings. The talk also sparks thoughts on the need for configuring healthcare practices to suit specific landscapes and the endless scope available for advancements using AI.
Key Points:
- AI strategy implementation
- Patient experience enhancement
- Data integration challenges
- Healthcare workflow automation
- Adoption of AI technologies
- Strategy for future scenarios
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here.
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October 17: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Jane Moran, Chief Information and Digital Officer at Mass General Brigham. What differences did she notice stepping into the healthcare environment after her experience of over twenty years in global organizations outside of healthcare? Jane discusses extensive organizational changes and shares her ambitious strategy to increase efficiency, enhance stakeholder experiences, and streamline operations with the help of technology. We look at the application of AI, not just in diagnostics and treatment, but in administrative functions. What difference can digitized learning and AI make in healthcare processes?
Unlock the full potential of AI in Healthcare with experts David Baker, Lee Milligan, and Reid Stephan on Nov 2nd, 1 PM ET. Learn to navigate budget constraints and enhance operational efficiency in healthcare IT. Don’t miss out on affordable, scalable AI solutions and practical tips for success. Register Here: https://thisweekhealth.com/practical-ai-in-healthcare/
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October 16: Today on the Conference channel, it’s an Interview in Action with Molly Zimmer, Innovation and Emerging Technologies at St. Luke’s Health System. How can we sift through the noise of AI solutions? What tenent of improv comedy does Molly incorporate in change management exercises? AI may be on every billboard, but are we using it effectively or have we been seduced by the hype?
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October 13, 2023: This Keynote's engaging discussion features Jason Joseph, Chief Digital and Information Officer at Corewell Health. Jason shares insights into the healthcare industry from the perspective of a large health system undergoing significant digital transformation. The conversation centers around Corewell Health's strategy, where they envision the future of healthcare leaning heavily on digital platforms for value-based care. Amid the inevitable questions technology raises, Joseph insists on the impact of having a clear, unified vision from board to executive team to deploy these digital capabilities strategically. He sheds light on the fundamental challenges in healthcare digitization, especially on the frontline, underlining the need to lift burdens off clinicians without introducing new ones. The conversation ignites thoughts on blurring the lines between physical and digital healthcare delivery, calling for us to rethink healthcare models altogether.
Key Points:
- Role of Unified Vision
- Tech Burden on Healthcare
- Reimagining Care Models
- Value-based Treatment Strategies
- Integration of Healthcare Operations
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here
October 12: Today on the Conference channel, it’s an Interview in Action with David Rhew, MD, Global CMO & VP of Healthcare (WCB) at Microsoft. What's possible with AI now that wasn't possible three years ago? What does the rapid advent of AI technology entail for healthcare professionals? What novel possibilities are emerging with the application of deep learning and neural networks? How is the rudimentary task of note-taking being transformed by AI, and to what extent are clinicians adopting these automations? We also probe the seismic shift in data harmonization and centralization and its implications for clinical research. Lastly, we investigate the reservations clinicians may harbor regarding AI adoption and discuss how these technologies could be deemed a tool to enhance their capabilities.
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October 11: Today on the Conference channel, it’s an Interview in Action live from HLTH with Frank McGillin, CEO of The Clinic by Cleveland Clinic, an innovative second opinion telehealth service that gives patients access to Cleveland Clinic expertise from the comfort of their home. What is its key role for patients, payers, and employers, and how does it contribute to reducing healthcare costs triggered by misdiagnoses? How has telehealth changed in the last 5-10 years? Frank also discusses the company's reach beyond the U.S. and its constant motivation to improve patient experience with the help of technology.
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October 10: Today on the Conference channel, it’s an Interview in Action with Pranay Kapadia, Co-Founder & CEO of Notable. What pushbacks are common from organizations regarding AI implementation? How is Notable using conversational AI to help with scheduling, bill pay and more to improve the patient experience? What is the difference between a chat bot and utilizing an LLM to guide the patient experience?
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October 9: Today on the Conference channel, it’s an Interview in Action with Paul Milligan, Director, Product Strategy at IQVIA. How does IQVIA harness the power of Natural Language Processing (NLP) for healthcare solutions? What are the distinctions and interconnections between NLP and LLMs in the context of data analysis and generation in healthcare? In what ways can we ensure that the information summarized or generated by LLMs is accurate and representative of larger datasets, especially considering the critical nature of healthcare information?
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October 6th, 2023: Ellen Wiegand, SVP and CIO of VCU Health, explores the evolving realm of telehealth, the importance of good partners, and the importance of synchronizing your departments and systems to deliver the best possible care. How does telehealth promise to reshape patient access, especially in remote communities? And as hospitals transition to this new model, what unforeseen challenges could emerge between different departments? Furthermore, amidst its advantages, are we overlooking potential financial burdens? Learn as they navigate these pressing questions, offering a balanced perspective on the technological shifts in healthcare.
Key Points:
- Creating Engaging Telehealth
- Remote Access Challenges
- Financial Trade-offs
- Finding Better Partners
- Synchronizing Your Systems
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here.
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October 5: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Jeff Gautney, Senior Vice President and CIO at Rush University System for Health. What have been some recent key accomplishments for his IT team and what are their current priorities? How is his team addressing AI so that they are assessing the value and not chasing shiny objects? How has Jeff’s extensive consulting background helped him effectively as he transitioned into his role as CIO?
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here - https://thisweekhealth.com/interoperability-outcomes/
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October 3, 2023: Join us as Clearsense’s Data Governance Principal Advisor Terri Mikol illuminates the evolution of analytics by drawing parallels to the telephone switchboard operator, revealing pathways for democratizing data use across healthcare organizations. Discussing unique illustrations such as the employee at UPMC defining ‘patient name’, Terri will explore the potential of every employee to contribute to data quality and the implications for organizational learning and efficiency. From exploring ‘divide and conquer’ methodologies to analyzing the lessons from cell phone adaptation, we’ll delve into how these strategies can revolutionize data handling and promote widespread competency in analytics. Terri will address the persistent demand and supply imbalance in the field, provide insights into incorporating data roles across functions, and discuss the alignment of analytics with organizational needs. Reflecting on shifts in organizational culture and the statement "data is a part of everybody's job", the conversation will explore the balancing act between accessibility and technical demands, the breakdown of knowledge silos, and the decentralization of data responsibilities.
Key Points:
- Telecommunication Evolution
- Data and Analytics
- Demand-Supply Imbalance
- Workforce Engagement
- Breaking Knowledge Silos
- Cultural Shifts
October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here
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September 29, 2023: Join CIOs Michael Pfeffer (Stanford Health Care), Chris Longhurst (UC San Diego Health), and Brent Lamm (UNC Health) in this webinar re-lease talking all things AI. In an era where technology is becoming increasingly personalized, how can AI models maintain the genuine ‘voice’ of healthcare professionals, ensuring a balance between efficiency and authenticity in patient communication? How can the evolving technology, observed in the continuous improvement of models like GPT-3.5 to GPT-4.0, be harnessed to address the unique challenges and requirements in different healthcare sectors, particularly in specialties compared to primary care? Reflecting on the quick adoption of AI models like ChatGPT in healthcare, how can the industry ensure that these tools are being implemented responsibly, taking into account the limitations and the potential impact on patient care? With AI models offering potential solutions to physician burnout by reducing time spent on tasks like note writing, how can the healthcare sector reassess and redefine what is truly essential in clinical documentation?
Key Points:
- AI Implementation Pace
- Legislation of AI
- LLMs and Local Models
- Ethos of AI
- Obstacles with Generative AI
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here.
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September 26: Today on TownHall, it's another look back to an episode from last year. In this episode, Sue Schade, Principal at StarBridge Advisors spoke with the Boston Children’s Hospital duo of Heather Nelson, SVP & Chief Information Officer and John Brownstein, Chief Innovation Officer about effective collaboration between their two teams. What projects are they working together on currently? How do they go from a pilot to a successful house-wide implementation? What advice would Heather give to fellow Chief Information Officers on working more effectively with their Chief Innovation Officers?
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here - https://thisweekhealth.com/interoperability-outcomes/
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September 22, 2023: In this episode, Doug King, Senior VP & CIO at Northwestern Medicine, delves into the transformative role of technology in healthcare. As healthcare systems increasingly integrate cutting-edge technology, how will clinicians adapt? Can AI truly be a reliable "team member" in patient care? As the borders between clinical and consumer data blur, what ethical considerations should be taken into account? Doug argues that the influx of data, while invaluable, also presents the challenge of discerning "signal" from "noise." How should healthcare institutions prepare for this exponential increase in data, and what strategies can help in filtering valuable information? Lastly, when it comes to forming valuable partnerships with vendors, Doug emphasizes the importance of shared mission and culture. Listen in to explore these questions and more.
Key Points
- Ethical Considerations in AI & data
- Data-driven decisions
- Digital nurses
- Patient digital experience
- Valuable vendor partnerships
September 21: Today on TownHall we are taking another look back at an episode from last year. In this episode, Brett Oliver, CMIO at Baptist Health, spoke with Steven Lane, Practicing Primary Care Physician & Clinical Informaticist of Sutter Health concerning interoperability and his journey into the world of informatics and what started him on that path. How does he see TEFCA and Carequality working together in the future? What does he see as ways to solve data duplication and corrections to errors? How did his introduction to a world of informatics create a hunger for becoming a better physician? Finally, what we all want to know, what is his funny story about decorating his first office?
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here - https://thisweekhealth.com/interoperability-outcomes/
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September 19: Today on TownHall we are looking back at another TownHall episode from last year. In this episode, Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviewed Mark Zhang, Associate CMIO at Brigham and Women's Hospital and Medical Director at Brigham Digital Innovation Hub. Launched in 2013, the Hub matchmakes market solutions with internal challenges, accelerates the development, use and commercialization of Brigham-developed solutions, and fosters a culture of digital innovation and collaboration. What does it take to build successful programs and products within an academic medical center? What challenges come up with building things internally? How do you get funding?
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here - https://thisweekhealth.com/interoperability-outcomes/
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September 15, 2023: CIO BJ Moore dives into the innovative strategies undertaken by Providence. How is this leading healthcare organization leveraging external resources, such as their team in India, to enhance 24/7 coverage and agility? How has the move towards single-instance systems like Oracle Cloud and Epic simplified operations? Listen in as Moore unpacks the significance of software engineering muscles in the healthcare space, the continuous journey of data governance, and the transformation brought about by cloud technology and AI in modern healthcare. Can simplification and modernization strategies significantly help healthcare organizations remain agile and patient-centric today?
Key Points:
- Outsourcing in India
- ERP and EHR consolidation
- Need for software engineering
- Cloud technology benefits
- Data governance journey
- Utilizing generative AI
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here.
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September 14: Today on TownHall we are taking another look back at an episode from last fall. In this episode Sue Schade, Principal at StarBridge Advisors talked with Lisa Stump, SVP, Chief Information & Digital Transformation Officer at Yale New Haven Health System. What are some of her team's current initiatives and how have things changed since the height of the pandemic? What are some of the challenges in dealing with two different constituencies in the university environment and the health system environment? What are some of her key takeaways and successes regarding her involvement with an important leadership development program?
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here - https://thisweekhealth.com/interoperability-outcomes/
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September 12: Today on TownHall, we dive deep into the fascinating story of the Guthrie Clinic's revolutionary Pulse Center. In this episode, Reid Stephan, VP and CIO at St. Lukes speaks with Terri Couts, SVP and Chief Digital Officer at The Guthrie Clinic. In the realm of virtual healthcare delivery, the Pulse Center is breaking barriers in providing patient care across 9,000 square miles. Terri's tale begins from the conceptualization of this center to its rapid materialization and its current success. As a technologist with a nursing background, how did Terri approach the challenge of virtualizing healthcare in a rural setting? How has adopting flexible, scalable technology solutions played into Guthrie Clinic's edge in tackling competition and warding off workforce challenges? Is the rapid transformation of the Pulse Center a reflection of an evolving paradigm in healthcare or a response to the unique demands of the times?
Join us for our webinar "Interoperability Outcomes: A Discussion of What’s Possible" on October 5th at 1 PM ET/10 AM PT, discussing challenges in healthcare interoperability. We'll tackle key issues like fragmented technology systems, data privacy, and cost-effectiveness. Engage with top-tier experts to understand the current landscape of healthcare IT, learn data-driven strategies for patient-centered care, and discover best practices for ensuring system security and stakeholder trust. Register Here - https://thisweekhealth.com/interoperability-outcomes/
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September 8, 2023: In this enlightening episode, Bill talks to Scott MacLean, CIO for MedStar Health about the intricacies, challenges, and opportunities presented by AI technology. Scott reflects on the balance between personal and professional life, sharing his own wellness journey as an empty nester and marathon runner. How does Scott's focus on personal health translate into effective leadership in healthcare? What challenges arise when adopting generative AI, especially on the clinical side where issues like PHI and accuracy must be considered? The conversation also delves into Scott's role on the policy steering committee of Chime, an organization evolving with the role of the CIO. How is Chime helping to shape policy in D.C., particularly around issues like unique patient identifiers and rural broadband? Lastly, the discussion pivots to vendor relationships, offering valuable insights for any vendor aiming to work with CIOs.
Key Points:
- AI in Healthcare
- Work-life Balance
- Policy Advocacy
- Vendor Relationships
- Rural Healthcare Challenges
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September 7: Today on TownHall, we are taking another look back at an episode from last fall. In this episode Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health interviewed Christopher McGhee, CEO at Current Health about the many benefits of the hospital at home model. What has he learned over the years of working in the home-based care space that other organizations can learn from? What are the most common clinical use cases that he has seen? Where does he see the biggest opportunities right now for organizations implementing hospital at home?
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here
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September 5: Today BIll is joined by the Clearsense team of Charles Boicey, Co-Founder and Chief Innovation Officer and Rick Shepardson, Chief Strategy Officer to delve into the world of data integration and AI in healthcare. What will it take for us to be able to educate AI models to be able to use them to interact with humans? Is healthcare data in a form that is usable by these models and if not, how can we get them to a place where they are? How can we clean data so that little input variations are standardized, and what considerations does that uncover? How do Charles and Rick feel about the pace of AI, and where do they see it heading in the near future?
Sign up for our webinar:Leader Series: Our AI Journey in Healthcare - Thursday, September 7th at 1pm ET / 10am PT.
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September 1, 2023: Edward McCallister, Senior VP & CIO for UPMC, joins Bill for a discussion exploring the pace at which technological advancements, such as AI, have impacted healthcare. Reflecting on the landmark shift of 2011's "meaningful use", we ponder how AI will shape the future trajectory of healthcare. How does the "carrot and stick" approach of the past relate to current advancements, especially when AI promises so much yet requires caution? What role does data management play in safeguarding sensitive information amid third-party breaches? Join us as they also discuss UPMC's innovative strategies, the role of AI and machine learning in patient care, and the challenges and promises they bring. Moreover, can the marriage of speed and accuracy between humans and computers create the ultimate healthcare synergy? Finally, as the hybrid work model reshapes the professional landscape post-pandemic, how are companies adapting to deliver value while ensuring employee well-being?
Key Points:
- AI in Healthcare
- Data Management Concerns
- UPMC's Strategies
- Machine Learning Advances
- Hybrid Work Model
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here
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August 31: Today on TownHall Reid Stephan, VP and CIO at St. Lukes speaks with Chuck Podesta, Chief Information Officer at Renown Health. How did Chuck take his organization's IT department from 7% of operating expenses down to 4%? Why is it essential for CIOs to evaluate the relevancy and cost-effectiveness of innovation, like AI, against the organization's size and budget? In what ways can managed services be leveraged to achieve both savings and improvements in non-core areas, like nutrition and environmental services? How does focusing on core IT competencies impact other departments or units within a healthcare organization?
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here. - https://thisweekhealth.com/ai-journey-in-healthcare/
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August 29: Today on TownHall we are taking another look back at an episode from last fall. In this episode Sue Schade, Principal at StarBridge Advisors talked with Kisha H. Hawthorne, SVP & Chief Operating Officer at Children’s Hospital of Philadelphia about her transition from CIO to COO and the challenges and solutions her organization is currently facing. What specific challenges is her hospital facing today and how is technology being used to address them? What advice would she give CIOs looking to broaden their role in their organization? What advice does she have for next generation leaders?
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here. - https://thisweekhealth.com/ai-journey-in-healthcare/
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August 25, 2023: Alongside Bridget Barnes, SVP and CIO for Oregon Health & Science University, we delve deep into the transformative role of technology in the healthcare sector. How is the digital age reshaping the responsibilities of clinicians and providing support in an era marked by staff constraints and burnout? With innovations like virtual ICUs and wellness sprints, where does the future of healthcare lie, especially when AI and ML seem poised to revolutionize our systems? But as technology advances, does the old adage "Nothing can screw things up quite like a computer can over time" still hold weight? And as AI becomes more integrated, how do we discern the genuine potential from the overstated promises?
Key Points:
- AI's Role Healthcare
- Clinician Burnout Causes
- Technological Support Initiatives
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here
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August 24: Today on TownHall we are looking back at a TownHall episode from May of last year. In this episode, Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviewed Priya Ramaswamy, MD, Clinical Informatics Fellow/Anesthesiologist at UCSF. What is sustainable healthcare informatics? Not just in the US but across the globe, healthcare organizations are taking a stance to make a healthier ecosystem for people. Anesthetic gasses have damaging effects on the environment that contribute to global warming. The government is going to start requiring all organizations, including hospitals and healthcare systems to report on their admissions. What technology did UCSF develop within their Epic EHR to help with this? What are the elements needed to develop a clinical decision support alert system to remind anesthesia providers to turn down their fresh gas?
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here. - https://thisweekhealth.com/ai-journey-in-healthcare/
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August 22: Today on Town Hall, This Week Health’s very own Bill Russell speaks with Laishy Williams-Carlson, Chief Client Information Officer at Nordic. What specific challenges for healthcare IT are creating a rise in managed services adoption? Why is the quality and clarity of a contract so vital in ensuring the success of an outsourcing or managed services agreement? Why is understanding the primary motivation or 'why' so crucial when healthcare systems consider adopting managed services? What health systems would benefit the most from what Nordic brings to the market?
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here. - https://thisweekhealth.com/ai-journey-in-healthcare/
August 18, 2023: Drex DeFord (Executive Healthcare Strategist for CrowdStrike) and Wes Wright (CTO for Imprivata). Delving into the challenging dynamics faced by IT leaders within the healthcare sector, they discuss navigating the constantly evolving landscape of technology and demonstrating a steadfast vision for the future, even in the face of resistance from various stakeholders. How can we enhance the Digital Front Door in a way that truly aids in patient experience? Do Patients truly know where their data is or if it is safe? What are the necessary traits for a successful CIO? How can CIOs ensure a synergistic relationship with their bosses, and why is this crucial for organizational success?
Key Points:
- Digital Front Door
- Patient Data Safety
- CIO characteristics
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here
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August 17: Today on TownHall Matt Sullivan, MD, Chief Medical Information Officer at Advocate Health speaks with Joe Evans, MD, VP and Chief Medical Information Officer and Dave Torgerson, Chief Analytics Officer at Sentara Health. The three delve deep into the challenges and complexities organizations face in streamlining analytic reporting, particularly in large setups. Dave and Joe share their experiences in attempting to centralize information sources, the utilization of Epic for analytics, and the significance of user experience in analytic platforms. How did Sentara tackle the challenge of providing centralized analytic reporting in a large organization setting? How are they ensuring the security and controlled access of reports, especially when integrating with tools outside of Epic? Why is the user experience a paramount concern for Sentara, and what measures are taken to ensure simplicity and intuitiveness in their analytics platform?
As healthcare technology professionals, we're in a seismic shift. Artificial Intelligence is not just a buzzword—it's transforming our field and altering how we deliver healthcare. But with these technological advancements come complex challenges and unique opportunities. Are you ready to navigate this new landscape? Join us, September 7th, 1pm ET for an unmissable journey into the future of healthcare. Register Here. - https://thisweekhealth.com/ai-journey-in-healthcare/
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August 15: Today on TownHall Matt Sullivan, MD, Chief Medical Information Officer at Atrium Health speaks with Eric Poon, MD, Chief Health Information Officer at Duke University Health System. What would be the ideal pace for AI integration into healthcare systems, considering both the potential for innovation and the need for safety and ethical considerations? How should we interpret and manage the so-called "black box" problem in AI, in which complex algorithms might not be completely transparent or understandable? How can regulatory bodies play a more proactive role in governing the deployment of AI in healthcare, and ensuring its safe and equitable use?
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August 11, 2023: Fred Holston (Healthcare Strategist for CDW) and Todd Larson (Consultant for HonorHealth) join Bill in talking about the Future of Care Spaces. How can clinical command centers leverage technology and remote nursing to streamline patient transport, reduce wait times, and improve overall operational efficiency? What role does governance play in driving healthcare innovation, and how can diverse perspectives from clinicians, support staff, and operational leaders contribute to successful project selection and implementation? What are the key considerations for healthcare organizations when adopting real-time location services and GPS-based technologies to improve patient transport and resource management? What role does data analytics play in a clinical command center, and how can it be leveraged to drive proactive and efficient patient care decisions? How can standardized platforms in healthcare help break down data silos, optimize processes, and enhance patient care across various care spaces and scenarios?
Key Points:
- Caregiver Efficiency
- Clinical Command Center
- Real-Time Location Services
- Data Analytics
- Network Infrastructure for Future Healthcare
- Cost Savings with Advanced Technologies
- Standardized Platforms
- Streamlining Supply Chain
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August 10: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Linda Williams, Clinical Manager - Ambulatory Care at Kingman Regional Medical Center. Given the geographical vastness of their rural setting, why did KRMC decide to develop a program specifically for Hepatitis C? What are the critical considerations when identifying the need for specialized healthcare programs in a community such as Hepatitis C? How did they promote awareness for the program to make sure patients were getting treatment? What outcomes have they seen after having the program in place for three years? How are they looking to expand into similar approaches?
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August 8: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care talks with Claude Pirtle, MD, Chief Medical Informatics Officer at Walmart Health & Wellness. What is it like to be a CMIO at Walmart Health and what initiatives is he involved in? How is it different working there compared to an academic medical center or traditional health system? Walmart Health is in many states, how do they keep track of different state laws and build one instance in Epic that satisfies everyone? What does the future of Walmart Health look like from an informatics perspective?
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4 August, 2023: CIO for BestSelf Behavioral Health, Kevin Wiese joins Bill in talking about the dynamics, challenges, and distinctions of Behavioral Health Systems. How does the integration of behavioral health systems with conventional healthcare systems affect the quality and accessibility of care provided to the patients? In what ways does the incorporation of digital tools improve the patient and staff experience in the behavioral health sector? How does technology and AI play a role in retaining employees and professionals in the behavioral health industry? Given the rise of private practices, how can organizations like BestSelf maintain their workforce and ensure the availability of essential healthcare services? How does the integration of social determinants of health into behavioral healthcare impact patient outcomes?
Key Points:
- Lean Culture Implementation
- Handling Sensitive Cases
- Crisis Response Mechanisms
- Social Determinants Integration
- Data Collection & Reporting
- Artificial Intelligence Utilization
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August 3: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Cara Babachicos, Chief Information Officer at InnovAge. What is InnovAge and what is its primary focus? How does their PACE program support elderly patients, and what makes it unique? What are some of the IT challenges InnovAge faces in managing logistics and providing patient-centered care? How can healthcare providers in states where InnovAge is not available benefit from similar PACE programs, and what advice does Cara have for CIO colleagues considering a transition to non-acute care settings?
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here. - https://thisweekhealth.com/leader-series-rural-healthcare-challenges-and-opportunities/
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August 1: Today on TownHall Reid Stephan, VP and CIO at St. Lukes speaks with Scott Joslyn, Chief Information and Innovation Officer at UC Irvine Health. What was Scott’s journey from pharmacy to his current role as Chief Information and Innovation Officer? How did “Innovation” get added to his title? What has UC Irvine Health done in the hospital at home space, and what lessons can other systems starting their hospital at home journey learn from them? What are some of the most innovative or exciting technologies Scott is seeing today?
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here. - https://thisweekhealth.com/leader-series-rural-healthcare-challenges-and-opportunities/
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July 28, 2023: In this keynote episode featuring Jeffrey Sturman, the CIO for Memorial Healthcare System, delve deep into a fascinating comparison between the healthcare sector and the Masters tournament, exploring the distinct values driving each industry. What might we glean when we compare the workflow of the Masters tournament and healthcare systems, and what does this reveal about the core values driving each industry? As consumer experience becomes a priority, what key changes can truly enhance the patient journey? What barriers might they encounter, and what digital tools could help overcome these for a smoother patient flow? In discussing staffing issues, How does this influences patient flow, care quality, and overall efficiency. With a growing remote workforce, how can healthcare maintain a robust organizational culture, and what long-term effects might these strategies bring about? Is healthcare a "black hole", and how this narrative could shape digital tool adoption and strategic focus?
Key Points:
- Customer-Centric Operations
- Efficient Workflow Implementation
- Command Centers in Healthcare
- Patient Flow Challenges
- Staffing Issues in Healthcare
- Maintaining Organizational Culture
- Remote Patient Monitoring
- AI and Automation Adoption
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here.
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July 27: Today on TownHall Jeffrey Cleveland, Chief Medical Information Officer at Atrium Health speaks with Eric Kirkendall, Chief Information Officer & Chief Medical Information Officer - Academic Health at Atrium Health. How did Eric's interest in informatics and technology evolve from his initial role as a pediatric hospitalist? What is a learning health system and what benefits does it bring to the healthcare delivery system? What is the role of innovation in a learning health system? What are some of the unique challenges for designing and implementing health information technology within a learning health system?
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here. - https://thisweekhealth.com/leader-series-rural-healthcare-challenges-and-opportunities/
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July 25: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Keith MacDonald, Owner and Principal at Consulting for Good. How did Keith's transition from health IT consulting to consulting exclusively with nonprofit organizations come about? What were the driving factors behind his decision? What challenges and opportunities do nonprofit organizations in the broader health space, especially those focused on social services, face? How can they navigate issues related to funding, resources, and collaboration with larger organizations? How can individuals contemplating a new chapter, whether transitioning from retirement or seeking a change, discover their own path and make a meaningful impact?
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here. - https://thisweekhealth.com/leader-series-rural-healthcare-challenges-and-opportunities/
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July 21, 2023: CIO Luke Olenoski shares Main Line Health’s priorities, initiatives and investments. What are the challenges and advantages of transitioning from a career in finance to a leadership role in healthcare?How can healthcare organizations prepare for disruptive technologies like AI and ensure they are ready to embrace the changes? What strategies can CIOs employ to prioritize areas of improvement in the patient experience? How can IT teams collaborate effectively with architects, builders, and designers during the process of opening a new care facility? How can healthcare organizations approach the issue of legacy equipment and prioritize investments for modernization? What approaches can be taken to enhance the employee experience and create a positive work environment within healthcare organizations?
Key Points:
- Mainline Health: Overview and services
- Innovation and standardization in delivering care
- Patient experience
- Employee experience enhancement
- Digital engagement
- Legacy equipment
- Risk-based maintenance approach
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here.
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July 20: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care talks with Dr. Chethan Sarabu, Clinical Assistant Professor at Stanford University School of Medicine. How does climate change impact the health of people and communities, and why is it important to focus on the health impacts of climate change? How does the healthcare system contribute to greenhouse gas emissions, and what are some unique aspects of emissions within healthcare systems? What role can informatics professionals play in addressing climate change and reducing the healthcare system's impact? How can informaticians help in standardizing data collection and quantification of greenhouse gas emissions in healthcare systems? How can informatics contribute to both the mitigation and adaptation aspects of climate change in healthcare, such as making decisions during disasters and leveraging predictive analytics for environmental data?
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here. - https://thisweekhealth.com/leader-series-rural-healthcare-challenges-and-opportunities/
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July 19, 2023: CrowdStrike has played a significant role in data security since 2011. Todd Felker, Executive Healthcare Strategist for Crowdstrike, and Robert Cantu, Director, Cybersecurity Operations at Inova Health System shares how CrowdStrike's journey from an endpoint visibility tool in 2015 to a comprehensive cybersecurity platform has been shaped by the needs of their customers like health care providers? What challenges and strategies exist in the process of upskilling a team for a transition from traditional systems to cloud-based cybersecurity? How does CrowdStrike's approach differ when providing cybersecurity solutions to large systems versus small rural health systems? As cybersecurity needs continue to evolve, what key factors should organizations consider when choosing a cybersecurity partner? How has the shift to the cloud affected supply chain and procurement processes, particularly in terms of equipment acquisition and standardization? How does CrowdStrike’s solution address the challenges healthcare organizations face in moving to the cloud? What makes CrowdStrike's approach unique in the cybersecurity space?
Key Points:
- Single Platform Integration
- CrowdStrike's Platform Evolution
- Endpoint Visibility Importance
- Crowd-Powered AI Improvement
- Indicators of Attack
- Upskilling for Cloud
- Multi-cloud Approach Benefits
- IoT Device Integration
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July 18: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care speaks with Bhrandon Harris, MD, Director of Primary Care Clinical Informatics at UI Health. How is Bhrandon's team using informatics tools to increase patient engagement and improve outcomes in the primary care setting? What are some of the challenges faced in collecting and utilizing social determinants of health data, and how are they addressing these challenges? What challenges are faced in integrating the collection of social determinant data into the workflow of primary care physicians, and how are efforts being made to alleviate the burden on them while still addressing patients' social needs?
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here. - https://thisweekhealth.com/leader-series-rural-healthcare-challenges-and-opportunities/
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July 14, 2023: Join Pete Marks (VP and CIO at WakeMed), Dale Sanders, and Rick Shepardson (Chief Strategy Officer at Clearsense, LLC) in this Webinar Re-release discussing Modern Data Strategies. Should data collection be optimized to focus on meaningful information rather than recreational data? How can we develop a culture where leadership craves and understands data? What role does data governance play in modern data strategies? How can healthcare organizations create a data-driven culture that improves patient care? Should the healthcare system be the primary locus of the personal health record, or is there a need for an external entity to collect and manage health data? How can organizations balance data availability with data validity and quality when granting end users access to data query tools? What is the role of terminologies and standards in enabling interoperability and data sharing in healthcare, and what challenges exist in this area?
Key Points:
- Optimizing data collection
- Data Governance and its challenges
- Data-driven culture in healthcare
- Personal health record
- Digital patient identity
- Terminology challenges
- Generative AI
- Self-service analytics
"Rural Healthcare - Challenges and Opportunities" will provide practical strategies and real-world examples to navigate rural health IT effectively. Learn about unique issues, tools for overcoming challenges, collaboration opportunities, success stories, and envisioning a thriving rural health system. Transform your approach by registering now and embarking on a journey towards successful rural healthcare IT implementation. Don't miss this chance to seize opportunities and overcome challenges. Be there on August 3rd at 1 PM ET / 10 AM PT. Register Here. - https://thisweekhealth.com/leader-series-rural-healthcare-challenges-and-opportunities/
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July 14: Today on TownHall Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health speaks with Matt Lungren, Chief Medical Information Officer at Nuance Communications, a Microsoft Company. How can generative AI revolutionize healthcare, specifically in terms of the reception and experience so far with Nuance and the Dragon Ambient eXperience (DAX)? What are the misconceptions surrounding the use of generative AI, particularly in the context of ChatGPT? What are the most exciting use cases for generative AI in healthcare, and how can it transform tasks such as text summarization, knowledge retrieval, and analysis of medical literature? How can healthcare organizations navigate the regulatory landscape and ensure the safe and responsible use of AI algorithms, particularly in terms of continuous learning, monitoring, and evaluation?
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July 11: Today on TownHall is the second part of a conversation between Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health and John League, Managing Director, Digital Health Research at Advisory Board. How does the current financial challenge in the healthcare system impact the digital health industry in both the short term and the long term, from the perspectives of healthcare organizations and vendors? What are the main factors hindering healthcare organizations from investing in digital health solutions, and how do these factors relate to the challenges they face in stabilizing operations and managing resources effectively? How does the skepticism and risk aversion in the current market impact digital health startups and vendors that were funded during the enthusiastic period of COVID-19, and how does it affect their business plans and revenue expectations? What technological advancements or use cases, such as self-service options and self-scheduling, hold significant importance but are currently lacking in the healthcare industry?
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July 7, 2023: What does it look like to be a woman in leadership with our Executives in Residence Sue Schade (Principal at StarBridge Advisors) and Sarah Richardson (SVP, Chief Digital & Information Officer at Tivity Health). How have the demands on leaders changed during the pandemic? How have female leaders had to develop and exercise specific skills during this period? What unique challenges does a CIO in healthcare face compared to other industries? How does technology support the shift towards treating patients as consumers in the healthcare industry? How can organizations create policies and provide flexibility to support women in balancing their careers and personal lives? What steps can leaders take to address gender disparities and promote diversity and inclusion in male-dominated industries? How can women overcome imposter syndrome and gain confidence in their abilities as leaders?
Key Points:
- Women in Leadership
- Giving back
- Mentorship
- Strategic CIO role
- Changing leadership role
- Remote and hybrid work options
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July 6: Today on TownHall is the first of two parts of a conversation between Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health and John League, Managing Director, Digital Health Research at Advisory Board. In the discussion of AI implementation in healthcare, how do the experiences with other technologies inform the expectations? Is AI's path unique or following a familiar hype curve? How does digitizing and automating patient intake processes affect patient satisfaction and their overall healthcare experience? What challenges might organizations face while implementing AI-driven intake solutions? Considering the promise of AI in streamlining processes like ambient documentation, how do we reconcile the potential benefits with the fears and uncertainties? What do the experiences with existing processes reveal about the need for AI in healthcare?
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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July 4: Today on TownHall Mark Weisman, CIO and CMIO at TidalHealth speaks with Joseph Evans, VP, Chief Medical Information Officer at Sentara Healthcare. Given the large scope of the clinical communications project, what strategies are being implemented to ensure effective change management and widespread adoption of the new communication tools across different healthcare professionals? With the diverse communication preferences among the staff, how has the new communication strategy been designed to accommodate this diversity and enhance user-friendly and effective communication? How is Sentara ensuring that the transition to new clinical communication tools doesn't compromise patient safety, especially in emergency situations? What steps are being taken to mitigate potential risks during this transition?
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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June 30, 2023: CIO Ben Patel shares how Cone Health's approach to community health and wellness, including partnerships with schools and businesses, contribute to reducing health disparities and improving overall population health. How can the integration of healthcare and wellness through a digital platform like Sage revolutionize the way patients and consumers approach their overall well-being? What are the potential benefits and challenges of implementing a comprehensive health and wellness app like Sage in healthcare organizations? How can the concept of a digital ecosystem, built on top of existing EMR and CRM systems, enhance patient experiences and improve healthcare outcomes? How might the integration of an e-commerce function into a healthcare app impact consumer behavior and choices related to health and wellness products? What are the potential long-term effects of promoting a holistic approach to healthcare that combines traditional medical care with wellness initiatives, and how might it influence the future of the healthcare industry?
Key Points:
- Business strategies and priorities
- Digital transformation and IT roadmap
- Integration of healthcare and wellness
- Sage program and personalized care plans
- Telehealth and virtual visits
- School-based telehealth program
- Development team and partnerships.
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here
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June 29: Today on TownHall Karla Arzola, Chief Information Officer at Rocky Mountain Human Services speaks with Sarah Richardson, SVP and Chief Digital & Information Officer at Tivity Health. What were the key reasons for Sarah to become a professional coach and open her own coaching firm? How does it align with her goals and values? What are the main reasons people seek professional coaching, and how does the engagement with a coach help them achieve their goals? What are some key considerations and outcomes that individuals should have in mind when seeking professional coaching services? How can you build a circle of trust for mentorship?
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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June 27: Today on TownHall Reid Stephan, VP and CIO at St. Lukes speaks with Shane Thielman, Corporate SVP & Chief Information Officer at Scripps Health. How did Scripps Health measure and analyze the effectiveness of telemedicine in terms of patient experience, adoption rates, and provider productivity? In what ways did the implementation of telemedicine block scheduling benefit Scripps Health, its providers, and patients, and how did it address the challenge of access to timely care? In terms of ambient listening experience, what is the demonstrated desire among clinicians to use this capability, and what factors need to be considered to determine the financial viability of implementing it?
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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June 26: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Harsh Nayyar, Co-Founder and CTO at Pocket Health. How did Harsh's personal experience with obtaining medical imaging on CDs inspire the creation of Pocket Health? What are the limitations and inefficiencies associated with using CDs for medical image sharing, and why is it important to eliminate these barriers for patients? How does Pocket Health facilitate the seamless transfer of medical imaging data between different providers and patients?
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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June 23, 2023: From Data and AI Governance to Population Health, Brent Lamm, CIO for UNC Health shares their trajectory for 2023. How has UNC Health prioritized succession planning and continuity in leadership? What challenges does UNC Health face in terms of access to healthcare services in North Carolina? How does UNC Health address the issues of affordability in the healthcare industry? What are the key priorities for UNC Health, particularly in terms of provider and teammate burnout? How does UNC Health ensure access to care for individuals living in remote locations, such as rural areas? What strategies and partnerships does UNC Health utilize to educate and connect patients with their clinicians? How did UNC Health navigate the operational challenges of implementing on-demand virtual care and integrating it into their existing systems?
Key Points:
- Urban and rural
- Top priorities
- Remote access
- Brand recognition
- Partnerships
- Digital tools
- Operational challenges
- Data and analytics
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here
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June 22: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Marcus Henderson, Senior Platform Solutions Architect at Rubrik and Mike Lonze, Global Black Belt at Microsoft. How does Rubrik's partnership with Microsoft Azure benefit customers who are transitioning from on-premises data centers to the cloud, specifically in terms of data protection and observability? What is Rubrik's approach to cybersecurity and how does it address the increasing frequency of cyber events and ransomware attacks in the healthcare industry? When migrating health systems to the cloud, what are the practical steps involved in moving Epic and other systems from on-premises infrastructure to Microsoft Azure?
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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June 21 Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Tahir Haque, MD, Senior Medical Director at Biofourmis. What are the four main components of delivering successful care in the home? What challenges do health systems face when trying to push care outside of their four walls? How does Bioformis adapt its solutions to cater to the specific requirements of each community, and what role does technology play in enabling equitable care at home?
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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June 20: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Saad Chaudhry, Chief Digital and Information Officer at Luminis Health. How has Saad's role as Chief Digital and Information Officer at Luminis Health expanded, and what are the implications for his team and the organization? What is the rationale behind Luminis Health's decision to integrate marketing, communications, and public relations into the Chief Digital and Information Officer's responsibilities? How does their online scheduling system prioritize and cater to the needs of patients seeking primary care services, such as annual physicals? In what ways do they aim to give back time to their users, patients, and leaders, and how does this philosophy align with their transformation efforts?
Read Saad’s The Manifesto of Time here: https://www.linkedin.com/pulse/manifesto-purpose-time-saad-chaudhry/
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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June 19: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Don Szewczyk, Chief Privacy Officer at Novelle IntelliSolve and Justyna Evlogiadis, Vice President of Growth at Tausight. What role does Tausight’s PHI Locator play in identifying and locating PHI within server environments? How does Novelle's endpoint sensor complement this by providing real-time visibility of movement and access? How does the combined approach enhance the ability to remediate and address PHI-related security issues?
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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June 16, 2023: Shane Thielman shares his journey and experiences as the CIO of Scripps Health as well as all the initiatives Scripps is taking in this upcoming fiscal year.. What is the process of determining technology priorities and investments at Scripps Health for the upcoming fiscal year? How has the organization's approach to technology investments changed in recent years, and what is the focus for fiscal year 24? How does Scripps Health measure and demonstrate the value of its technology projects? What strategies does Scripps Health employ in managing change and driving adoption of new technology solutions? How does Scripps Health envision the future integration of technology into its care delivery model?
Key Points:
- Scripps Health overview
- Technology background and deficiency
- Fiscal year planning and priorities
- Measuring and demonstrating project value
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here
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June 15: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Rick Shepardson, Chief Strategy Officer at Clearsense. What is the role of data governance and data stewards in enabling business users to contribute to and manage their data effectively? How do you address the problem of data losing context when shared between different entities, such as health systems and pharmacies? How can we work towards a future where querying data and interacting with it in a conversational manner, similar to Star Trek, becomes a reality?
"The Patient Experience - A Technology Perspective" is a live webinar that explores the intersection of healthcare and technology, focusing on enhancing the patient experience. As healthcare systems prioritize patient-centered care, leveraging technology becomes crucial. Join us on July 6th, 1:00 PM ET and join the discussion! Register Here. - https://thisweekhealth.com/leader-series-the-patient-experience-a-technology-perspective/
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June 14: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Tracy Chu, Chief Executive, ACO/Corporate VP, Population Health at Scripps Health, and Cynthia Church, Chief Strategy Officer at Xealth. How did Xealth help address the problem of low patient engagement and underutilization of health services and programs? How can healthcare systems effectively engage patients in the digital era and adapt to increased consumer choices? What are the key success measures and outcome measures used to evaluate the effectiveness of the Xealth implementation in improving patient care and engagement?
Join us on July 6 at 1PM ET for our webinar: The Patient Experience - A Technology Perspective - Integrating technology and patient care is more pertinent than ever in the ever-evolving healthcare landscape. With a rising focus on patient-centered care, health systems now leverage technology to enhance patient experience. This transformative shift calls for leaders to adopt a comprehensive perspective that can bridge the gap between technology and patient care. Register Here: https://thisweekhealth.com/patient-experience-technology-perspective/
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June 13: Today on TownHall Reid Stephan, VP and CIO at St. Lukes speaks with John Kenagy, SVP & Chief Information and Administrative Officer at Legacy Health. What was John’s career journey and how has his JD helped him in his role in ways he didn’t anticipate? How does John navigate the challenge of communicating the cost and value of contracts to ensure a productive dialogue on the subject? In terms of financial sustainability, what strategies or techniques has he employed to address the slow incremental increase in IT budget over time? How has the involvement of SVP’s in presenting and deciding on IT investments impacted decision-making within the organization?
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June 12: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Andrew Burchett, MD, Executive Director of Medical Informatics at Meditech, and Doug Kanis, MD, Physician at Pella Regional Health Center. How has Meditech's Expanse platform improved the clinician's experience and productivity, particularly in terms of mobility and accessibility of patient data? What are the main challenges and benefits of integrating external data sources through interoperability tools, such as the Google Search and Summary feature, and how does it impact the clinician's workflow and patient care? How has the clinician experience improved with the introduction of customizable tools and widgets in Meditech's EHR system? How does the integration of voice navigation and voice ordering in the EHR system contribute to enhancing clinician experience and reducing cognitive load?
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June 9, 2023: What are CISO’s security priorities for 2023? In this webinar keynote, hear Shawna Hofer (St. Luke’s), Erik Decker (Intermountain), and Vikrant Arora (Hospital for Special Surgery) discuss all things security. How do the CISOs prioritize their work based on the drivers within their healthcare organizations? What are some of the evolving cybersecurity threats in the healthcare industry? How does the increased reliance on third parties impact cybersecurity in healthcare? How are healthcare organizations addressing the challenge of educating users to combat phishing attacks? How are CISOs communicating risk within their organizations? Are there any regulatory changes on the horizon that will impact cybersecurity in healthcare?
Key Points:
- Third party risk
- Phishing and user education
- Ransomware prevention and response
- Decentralized IT environment
- Worker shortage and burnout
- Resiliency and patient safety
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June 8: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Drex Deford, Executive Healthcare Strategist and Todd Felker, Executive Healthcare Strategist at CrowdStrike. What is CrowdStrike's approach to resiliency and how does their One Ten Sixty model contribute to it? How does CrowdStrike utilize the concept of a "crowd" to enhance its threat detection and response capabilities? How does CrowdStrike assist organizations during mergers and acquisitions to ensure their security posture remains strong and doesn't suffer?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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June 7: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Jared Antczak, CDO at Sanford Health. How can healthcare providers redefine the healthcare experience to meet the expectations and needs of consumers, patients, and caregivers in a profound way? What are the main barriers and challenges in creating a great digital experience? In what ways can technology and home-based healthcare solutions be leveraged to create more touch points with individuals in the community, allowing for better monitoring of health and proactive care?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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June 6: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Tim Goodwin, VP - Healthcare Strategy and Growth at Certify Health & Chris Carmody, CTO & SVP at UPMC. How does Certify Health's patient engagement and digital authentication platform streamline the welcoming and access process for patients at UPMC? How did Certify Health's platform help UPMC quickly adapt and respond to changing requirements during the COVID vaccine rollout? What quantified savings and improvements in patient experience have been observed since UPMC adopted Certify Health's authentication and access management solutions?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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June 5: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Mindi Moshides, Senior Account Manager at Trellix. What are the main challenges faced by cybersecurity clients today, particularly in terms of threat alerts and alert fatigue and how does Trellix aim to address these challenges? How does Trellix utilize machine learning and artificial intelligence in its security platform?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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June 2, 2023: Chief Digital and Information Officer Kristin Myers shares what innovations Mount Sinai Health System has been implementing and other priorities. How has Mount Sinai Health System transformed digitally? How do they ensure seamless digital experiences for patients and employees? How does the clinical community contribute to and guide digital projects? How is artificial intelligence (AI) being applied and governed at Mount Sinai Health System? How do they balance rapid adoption of digital initiatives with oversight and quality control? What initiatives are in place to improve healthcare access for underserved communities? How do they incorporate patient feedback to improve their digital solutions?
Key Points:
- Digital transformation
- AI and intelligent automation
- Clinical community involvement
- Governance of AI
- Healthcare access for underserved communities
"The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here
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June 1: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Nadir Izrael, Co-Founder and CTO at Armis Security. What are the specific challenges that healthcare organizations, particularly hospitals, face in terms of cybersecurity and protecting their operational environments? How does Armis contribute to addressing these challenges by mapping out the attack surface and providing protection for healthcare organizations? Considering the prevalence of old and outdated devices in healthcare environments, how does Armis handle maintaining the security of such devices? How do they quickly identify abnormal behavior and react quickly to mitigate potential threats?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 31: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Jim Hyman, CEO at Ordr Inc. and Keith Whitby, IT Division Chair - Healthcare Technology Management at Mayo Clinic. What are the key components and challenges of implementing a zero trust approach in securing medical equipment and devices? How did Mayo Clinic approach developing the right team and expertise to operationalize their security efforts? Automation is often discussed as a key aspect of securing devices quickly and efficiently. How does Mayo Clinic approach automation while considering the sensitive nature of medical devices? What factors do you take into account when deciding on the appropriate level of automation for device management and shutdown processes?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 30: Walk the floor with This Week Health. Check out the booths you may have missed at the spring health IT conferences. In this episode we feature:
- Andrew Murray, Senior Director at Zynx Health
- Andrew Royce, CEO at Voyce
- Ryan Smith, Director, Content Marketing at Extreme Networks
- Amit Khanna, SVP & GM, Health and Life Sciences at Salesforce
- Andrew Mellin, MD, VP, CMIO at SureScripts
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 29: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Frederick Gustavsson, CTO & VP Pre-Sales and Product Marketing at Sectra Medical Systems. How does Sectra's digital pathology solution provide a return on investment for healthcare organizations? What are the benefits and implementation process of integrating digital pathology into a health system, as exemplified by the case of the Hospital for Special Surgery? What obstacles exist in integrating AI into the everyday workflow of imaging professionals, and how is Sectra addressing these challenges to ensure user control and adoption of AI technology?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 26, 2023: What is the future of Generative AI? On this episode, hear Taylor Davis, CEO of CareLuminate, share his predictions and opinions about ChatGPT and other AI programs. What potential impact can generative AI have on the healthcare industry in the next five to ten years? How is generative AI being applied to repetitive tasks in healthcare, specifically in the revenue cycle? What are the implications of AI-driven claims processing for both payers and providers in the healthcare industry? How is AutoGPT being utilized to solve problems and generate code in various industries, such as web development and data gathering? What are the benefits and challenges of using chat GPT in countries with limited access to healthcare professionals? What are the key strategies and challenges for healthcare systems in adopting and implementing generative AI technologies like Chat GPT?
Key Points:
- Generative AI impact
- Understanding AI limitations
- Repetitive tasks automation
- Payers and providers
- Revenue cycle automation
- Job displacement and efficiency
- AutoGPT for AI solutions
- Improving care in underserved regions
- Biases and limitations of human diagnosis
"The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here
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May 25: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Karla Christopher, VP - Interoperability, Data Migration, & Custom Development at Health Data Movers. What are the primary methods used to push data back into EMRs today? Are APIs the preferred approach, or are there other methods being employed to transmit data, especially when it comes to transmitting results that can't be transmitted via APIs? Are we making significant progress in getting data back into the EHRs? How does Health Data Movers go beyond just data migration and contribute to the improvement of clinical and operational workflows?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 24, 2023: Diana Nole, EVP and GM for Nuance shares how they, alongside Microsoft, are shifting the healthcare technology landscape with DAX Express. How is AI changing the landscape of clinical documentation in healthcare? What are the features and capabilities of DAX Express that make it an appealing solution for physicians? How can standardizing data and improving information exchange between payers and providers enhance the selection of appropriate patient cohorts for clinical trials? How can AI assist in resolving issues related to waste, errors, and payment discrepancies in healthcare, particularly during the prescribing process? How can AI assist physicians in guiding the differential diagnosis process and continuously improve through machine learning?
Key Points:
- AI in clinical documentation
- Dax Express features and benefits
- Microsoft and Nuance partnership
- Evolution of healthcare in the next five years
- Enhancing information exchange between payers and providers
- Challenges and benefits of standardized clinical documentation
"The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here
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May 23: Walk the floor with This Week Health. Check out the booths you may have missed at the spring health IT conferences. In this episode we feature:
- Tim Quigley, Chief Client Officer at CloudWave
- Nancy Outcalt, Senior Business Development Executive at eXcell, a division of Compucom Systems
- Jeffrey Bunch, Information Technology Business Consultant at Compucom
- Maryann Abbruzzo-White, Senior Vice President Global Marketing at Elsevier
- Steve Fanning, SVP, Services Industries Strategy at Infor
- Bree McGrath, Director, Healthcare Compliance Strategy and Growth at Protenus
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 22: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Roeland Pelgrims, CEO of Nobi BV, and Sarah Thomas, CEO at MezTal and Venture Partner at AgeTech Capital. How does Nobi's technology improve the lives of the elderly by combining functionality and design? How do their smart lamps detect falls using optical sensors and AI analysis? How does their technology enhance the care provided in nursing homes and memory care facilities? How did Nobi take their target audience into account when designing the look and feel of their smart lamp?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 18, 2023: The nature of work is changing and hospital systems need to keep up. On this Keynote, CIOs Will Weider (formerly PeaceHealth), Reid Stephan (St.Luke’s), and Brad Reimer (Sanford Health) join in a discussion about the future of healthcare. Why does remote work have staying power? How do organizations address the challenge of perceived loss of productivity in remote work? How do organizations accommodate employees who cannot work from home? How do organizations approach onboarding new employees and integrating them into the culture? How are staffing shortages impacting the healthcare industry at a national and geographic level? What are the key challenges faced in hiring and retaining remote employees with the right skills and temperament? For major upgrades or implementations, is it effective for teams to continue operating in largely remote work environments, and what strategies have been employed to ensure successful implementation?
Key Points:
- Staying power of remote work
- Work environment and privacy
- Balancing remote work autonomy and in-person interactions
- Staffing shortages
- Remote work environments for major implementations
"The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here.
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May 18: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Margaret Lozovatsky, MD, SVP, CHIO, at Novant Health. How important is it for technology to seamlessly integrate into the clinical workflow, and what challenges arise when clinicians do not adopt new technologies? What role can AI technology play in transforming data into actionable insights for clinicians, and how can it complement human expertise in healthcare decision-making? How can the integration of clinical informatics into the governance process enhance decision-making and optimize resource allocation?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 17, 2023: Straight from HIMSS, Kat Hasanovic, Senior Director, Clinical EHR Applications at Baptist Health shares the story of their big Epic implementation, implementing the EHR, how DrFirst aided in their journey, and more. What was the process of implementing the new EHR system, including the challenges faced and how they were overcome? How did they decide on DrFirst as a solution, and what were the criteria they used to evaluate different vendors? What was the impact of the solution on patient safety, clinician satisfaction, and overall quality of care? And, looking back, what would they have done differently in the implementation process, and what lessons did they learn that could be useful for others going through a similar project?
Key Points:
- EHR implementation challenges
- Medication data consolidation
- Artificial intelligence solutions for data cleaning
- Stakeholder collaboration and input
- Testing and validation processes
"The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here.
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May 16: Walk the floor with This Week Health. Check out the booths you may have missed at the spring health IT conferences. In this episode we feature:
- Travis Bias, Chief Medical Officer, Clinical Solutions at 3M
- Rich Birhanzel, Senior Managing Director at Accenture
- Jason Knox, Solutions Manager, Enterprise Imaging at AGFA HealthCare
- Jason Bevis, Cybersecuirty professional services at Arista Networks
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 15: Today on the Conference channel, it’s an Interview in Action live from HIMSS 2023 with Grace Vinton, Healthcare Innovation Public Relations Specialist and Guest Host of the HIT Like a Girl podcast. How are some of her clients engaging patients better? What’s top of mind and what was she looking for at the conference? What is she noticing are top priorities and challenges in the industry today?
Join us on June 8 at 1PM ET for our webinar: 'The Future of Care Spaces' This webinar will focus on the latest healthcare technologies and solutions transforming care spaces in America. Care spaces can include hospitals, clinics, and at-home treatments where advanced technologies can enable better workflows, treatments, and patient outcomes. Register Here: https://thisweekhealth.com/future-of-care-spaces/
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May 12, 2023: A Live Webinar featuring Neal Patel (CIO at Vanderbilt University Medical Center), Craig Kwiatkowski (SVP & CIO at Cedars-Sinai), and Michael Restuccia (SVP & CIO of Penn Medicine)discussing AMC Priorities in 2023. What are the priorities of academic medical center leaders for 2023, and how do they plan to achieve them? What areas are ripe for automation and what areas are still in the exploratory phase? How is clinical research transforming with the digital age, and what challenges are associated with it? What is the significance of having a centralized platform for data management in clinical research, and how can data security be maintained? How are employees coping with isolation during remote work and are they starting to return to the office?
Key Points:
- Automation
- Revenue cycle space
- Online patient scheduling
- Remote work
- Leveraging telemedicine for better patient care
- Precision medicine
- Digital transformation, Technical challenges, and Data management in clinical research
"The Future of Care Spaces" is an upcoming webinar that explores the latest healthcare technologies and solutions transforming care spaces in America. Hospitals, clinics, and at-home treatments are all affected by the advancements in healthcare technology, which can improve workflows, treatments, and patient outcomes. What are the latest remote monitoring tools, advanced telehealth solutions, and other innovative technologies transforming care spaces across America? Join us June 8th, 2023 1:00 PM ET and Register Here.
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May 11: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 with Charles Christian, VP of Technology at Franciscan Health. How has he found his experience at the conference, particularly with the hosted buyer meetings? How is Franciscan Health addressing mentoring for young nurses and what benefits does virtual mentoring provide for the organization? What are the different considerations that need to be taken into account while selecting cameras for different use cases? What is a process an organization can follow to identify and remove unused applications?
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May 10, 2023: Live from the HIMSS Conference, Terri Mikol, Data Governance Principal Advisor at Clearsense and Govind Thirumalai, Vice President of Business Intelligence at Parkview Health talk all things data. What are the six work streams when implementing data governance in healthcare organizations? How does Clearsense combine data with institutional knowledge to provide a learning platform for users? How can healthcare organizations ensure that the answers to common data governance questions are accessible to departments and hospitals? How does the complexity of healthcare data across multiple states impact data governance initiatives? What are the benefits of having a community of analytics users within an organization? Why is it necessary to have clear definitions for data elements, even if multiple definitions are acceptable in different use cases?
Key Points:
- Metadata
- Data governance
- Data definitions
- Data literacy
- Complexity of healthcare data.
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May 9: Walk the floor with This Week Health. Check out the booths you may have missed at the spring health IT conferences. In this episode we feature:
- George Dealy, Vice President, Healthcare Solutions at Dimensional Insight
- Nanne Finis, Chief Nurse Executive at UKG
- Jennifer Smith, Head of Brand Strategy and Management at Amwell
- Mack Swenson, Vice President Strategy Business Development at Olah
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May 8: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withErica Williams, Regional Technology Officer - Texas at Ascension. What was Erica’s purpose in attending the conference and what did she gain from the hosted buyer program? How does she maintain her network of lady executives and what are the benefits of having such a network in the healthcare industry? How does Erica see healthcare changing in the next 5 years?
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May 5, 2023: CIO Daniel Nigrin shares some of the challenges, innovations, and experiences of MaineHealth. What are some of the challenges that Maine Health is facing financially, and how is it affecting patients? How is Maine Health utilizing telehealth to address its challenges? What are some priorities for 2023 and 2024 for Maine Health? How has Chime changed since it was founded, and what is its mission and vision now? In what ways has the VIVE conference evolved and improved since its first year, and what changes were made to enhance the attendee experience? What role does networking and idea-sharing play in Chime's mission, and how has this aspect of the organization evolved over time? How has the growth of healthcare and digitalization impacted the importance of Chime and its role within the industry?
Key Points:
- Chime's mission and vision
- Evolution of the VIVE conference
- Financial challenges facing Maine Health
- Maine Health's utilization of telehealth
- Priorities for Maine Health in 2023-2024
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May 4: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withMark Scruggs, President and COO at SureTest & Chris Scanzera, VP and CIO at AtlantiCare Health System. How does the automation process of regression testing for EHR upgrades work at Suretest? What benefits does it offer compared to the manual testing process used before? What unintended benefit did Chris find from using recordings of their testing processes? What other use cases are there for the automation tool besides testing EHRs?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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May 2: Walk the floor with This Week Health. Check out the booths you may have missed at the spring health IT conferences. In this episode we feature:
- Tanya Johnson, Managing Director, North America at CTG
- Scott D'Entremont, Chief Revenue Officer at Parlance Corporation
- James Lakes, Chief Growth & Revenue Officer at Notable
- Damian Chung, Business Information Security Officer at Netskope
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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May 1: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withSnezana Mahon, Chief Operating Officer at Transcarent. How does the acquisition of 98point6 enable Transcarent to offer a better care experience for its members? What solutions has Transcarent developed in the pharmacy space to improve transparency and accessibility for consumers? How does Transcarent partner with health systems, and what are some examples of recent partnerships they have formed?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 28, 2023: VP and CIO of Children’s Hospital of Orange County (CHOC), John Henderson shares CHOC’s 2023 priorities, current technological advancements, and more. How is CHOC expanding its population health program and reaching out to other primary care practices in Orange County? How is CHOC creating a data fabric across its network to provide population health, especially with closely aligned primary care practices that are not part of its health system? How can technology be used to provide a standardized yet personalized patient experience in healthcare call centers? What are the top three things that patients want from a digital front door in healthcare? How important is convenience in healthcare technology, and how can healthcare providers balance patient desires with internal priorities? How can automation technology help improve healthcare and why do some people fear it?
Key Points:
- CHOC's top priorities
- Expanding population health program
- Creating a data fabric
- Standard capabilities for health systems
We invite you to join us May 4, 1pm ET as we discuss different types of analytics used in healthcare and how they can gain insights into health data. Let's work together to create a more efficient, effective, and modern healthcare system with data governance and analytics strategies. Register Here
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April 27: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withAli Rahimi, MD, CEO & Founder of ALYKA Health Technologies. What inspired Ali to create ALYKA Health, and how did he recognize the gaps in healthcare that his platform addresses? What specific data elements are included, and how is this information used to target education and improve engagement? What is the goal of the health resilience index, and how does it help improve health outcomes? How do they use a multimedia approach to make healthy behaviors more enjoyable for users?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 26: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withMichael Robinson, Vice President, Healthcare North America at VMware. How is VMware helping healthcare organizations navigate cloud adoption and avoid "cloud chaos"? What are some of the challenges that healthcare organizations are currently facing, and how is VMware helping them address those challenges? What is the main concern right now of CIOs in regards to digital data in the healthcare industry?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 25: Walk the floor with This Week Health. Check out the booths you may have missed at the spring health IT conferences. In this episode we feature:
- Bevey Miner, Health IT Strategy & Global Chief Marketing Officer at Consensus Cloud Solutions
- Jim Jacobs, CEO and President at MediQuant
- Dessiree Paoli, Director of Product Marketing at Interlace Health
- Brice Blair, Director of Healthcare Sales at Zscaler
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 24: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withMari Savickis, Vice President, Public Policy at CHIME. How will the FDA's new oversight of medical device manufacturers affect health IT staff, particularly CIOs and CISOs? What is the current status of a national patient ID? How is the pandemic affecting telehealth policies and what changes are being made in response to this shift?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 21, 2023: Ed Kopetsky, recent retiree from Stanford Children’s Health shares his pursuits in retirement, the innovations that occurred when he held the position of CIO, and advice for other CIOs. How do we as leaders need to shift the conversation and open the dialogue around mental health? How can digital transformation improve productivity and take the administrative loads of staff, such as budgeting and recruitment, and the burden off the front line? How can health systems think about digitally engaging patients before they even enter the hospital, and what initiatives are in place for that? What are some of the digital tools implemented in the Acute care center for patients and their families?
Key Points:
- Opioid Task Force
- Mental Health in Healthcare
- Lean Processes
- Digital transformation
- Integration of biomed equipment
- Post-acute care continuum for children
We invite you to join us May 4, 1pm ET as we discuss different types of analytics used in healthcare and how they can gain insights into health data. Let's work together to create a more efficient, effective, and modern healthcare system with data governance and analytics strategies. Register Here.
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April 20: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withBrian Symonds, President of Optimum Healthcare IT. What platform can be used to streamline healthcare workflows, and what benefits does it offer in terms of onboarding new clinicians and providers? How important is executive sponsorship in healthcare rationalization projects, and why is it necessary for success? How has the role of the CIO evolved in recent years, and what are the key challenges they face in managing complex hybrid environments in healthcare?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 19: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withJosh Gluck, VP Global Vertical Alliances & Solutions at Pure Storage. What is the role of data in delivering healthcare and what are some changes that have occurred in data collection in recent years? What are some of the challenges that organizations face in healthcare partnerships, and how can they evaluate whether an existing partner is the right one to take them to the next level? How does sustainability factor into the design and supply chain of data platform products, and what are the benefits of designing for sustainability?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 18: Walk the floor with This Week Health. Check out the booths you may have missed at the spring health IT conferences. In this episode we feature:
- Jon Zimmerman, CEO of Holon Solutions
- Jason Warrelmann, VP, Global Services & Process Industries at UiPath
- John George, Chief Commercial Officer at Validic
- Anand Kumar, SVP and Head of Cloud Solutions at Healthcare Triangle
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 17: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withTodd Larson, Consultant - Workplace and Public Safety at HonorHealth and Josh Peacock, Healthcare Strategist at CDW. What is the history of HonorHealth's journey towards a fully integrated clinical command and care center, and what were the major challenges they faced in achieving this goal? What role did CDW play in HonorHealth's transition and how did they approach the use of technology in this process? How can an organization experience CDW's approach, and who should be brought in when visiting? Who are the best champions for an operational project once it moves into the implementation stage?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 14, 2023: Former CIOs Stephanie Lahr, current President of Artisight, and Lee Milligan, current SVP and CIO of SimonMed Imaging, join Bill for a conversation about the CIO role. What are the real challenges that CIOs in healthcare are facing today? How can CIOs manage the financial pressures faced by healthcare systems while maintaining the quality of care? How can CIOs work with other executives to effectively manage healthcare systems? How can financial pressures be addressed while maintaining innovation within an organization?
Key Points:
- CIOs in healthcare
- Computer Vision Algorithms
- Healthcare spending and financial pressures
- Implementing new technology without disrupting workflows
- Alignment of leadership teams
We invite you to join us May 4, 1pm ET as we discuss different types of analytics used in healthcare and how they can gain insights into health data. Let's work together to create a more efficient, effective, and modern healthcare system with data governance and analytics strategies. Register Here.
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April 13: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withDaniel Freedman, Co-Founder & Co-CEO of Burnalong. What does Burnalong do and who is the market for them? How does the target audience benefit from it and stay motivated by it? Where does their content come from and how do they tailor it to each individual user? What is the incentive for content creators?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 12, 2023: Exploring Interoperability, Data Management and more with President of Clearsense Kevin Field and SVP of Product Management at UPMC Jeff Jones. How does Clearsense address the issue of data interoperability in healthcare systems, and what benefits does it offer to healthcare organizations? How does Clearsense ensure the normalization and standardization of data across different healthcare organizations? What role does data governance play in establishing a trusted data environment, and how does it contribute to achieving intelligent interoperability in healthcare? How does trusted data facilitate intelligent interoperability and why is it important for data discovery and access to information? How can blockchain and smart contracts help to achieve the vision of intelligent interoperability, and what role does patient engagement play in this process? How does the need for privacy and security impact the development of intelligent interoperability, both from the perspective of patients who want to own and control their data, and from the perspective of the broader research community?
Key Points:
- Intelligent interoperability
- Culture and governance around data governance
- Privacy and security
- Partner ecosystem
- Patient data ownership
We invite you to join us May 4, 1pm ET as we discuss different types of analytics used in healthcare and how they can gain insights into health data. Let's work together to create a more efficient, effective, and modern healthcare system with data governance and analytics strategies. Register Here.
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April 11: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withMargo Minissian, Executive Director, Geri & Richard Brawerman Nursing Institute at Cedars-Sinai Medical Center. From a nursing perspective, what was she excited to see from the conference and what top two priorities was she looking to solve? What level of acuity can we do in the home at this point? Regarding the nurse shortage, as nurses leave and new nurses come on, how are we transferring wisdom and how are we bringing new nurses online?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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April 10: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withLacy Knight, MD, System VP & CHIO at Piedmont Healthcare. As a first time attendee of ViVE, what was he looking to learn more about during the conference? How would Lacy be interested in utilizing AI and data to improve the patient experience? Has his organization established governance around AI and Machine Learning use?
Join us on May 4 at 1PM ET for our webinar: 'Leader Series: Modern Data Strategies in Healthcare.' This webinar will focus on exploring data governance and analytics strategies that have the potential to revolutionize healthcare in the modern era. With a data-driven approach, we can improve patient care outcomes, increase efficiency, and reduce costs in the healthcare industry. Register Here: https://thisweekhealth.com/modern-data-strategies/
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7 April, 2023: With a bright new logo and three installations at the ViVE 2023 conference, Intermountain Health is doing a lot in the healthcare sector. CIO Craig Richardville, Chief Clinical Information Officer Becky Fox, and Chief Architect John Tippetts share some key topics from ViVE for Intermountain and where they are headed in 2023. From the digital workforce to generative AI, what are the various advancements and innovations Intermountain is undertaking this year?
Key Points:
- Improving caregiver and patient experience
- Evolution of informatics
- Technologies that improve outcomes, cost of care, patient and clinician experience
- Emerging technologies, such as AI, and their potential applications in healthcare
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April 6: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withGreg Miller, Chief Growth Officer at Lumeon. What kind of conversations did he have during ViVE this year? How does Lumeon help health organizations with care coordination and automation? How is Lumeon able to take a clinician spending 11 minutes per patient looking at their chart down to 2 minutes? How complex is it to implement the Lumeon platform?
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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April 5: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withJustin Norden, Partner at GSR Ventures, and Michael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center. What’s the best way to approach creating an investment arm in a health system? How can startups be coached during a partnership to make sure they don’t lose their way? What technology are they looking to in the next couple of years for impactful innovation in the healthcare space?
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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April 4: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withGregg Nicandri, CMIO at University of Rochester Medical Center. How is his medical center viewing care orchestration across various service lines? What kind of questions or pushback does he get from clinicians in the important conversations to enable digital transformation? What emerging technology does he see that offers the most to clinicians?
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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April 3: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withRandy Fusco, Global Healthcare CTO at Clearsense. What can bad architecture in Health IT lead to? What is the message Randy shares with clients and with the industry to describe the numerous solutions Clearsense provides? What problems are people solving with Clearsense in particular?
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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March 31, 2023: City of Hope has been advancing cancer care treatment while maintaining the intentionality between care providers and patients. CIO Beth Lindsay-Wood shares what things have been like since the acquisition of CTCA, how they manage high-quality care across varying regions, and the versatility of the CIO role. How can hospitals improve patient engagement and experience, specifically for cancer patients? How does technology play a role in this process? What strategies can hospitals employ to ensure that they are actively engaging with potential patients and monitoring their progress through their cancer journey?
Key Points:
- The Acquisition of CTCA
- Partnership with other firms for precision medicine platform.
- Challenges of rebuilding existing hospitals
- Patient acquisition and front-end engagement through active outreach
- The use of data and CRM to track patient touch points and follow-ups
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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March 30: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withMatt MacVey, EVP & CIO, Children's National Hospital. What are the top three things his organization is focusing on? How will AI like ChatGPT in the hands of scammers change the cybersecurity conversation? Why should you look outside of the EHR to build a more complete patient profile?
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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March 29: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withShafiq Rab, Chief Digital Officer & System Chief Information Officer at Tufts Medicine. Does technology offer solutions to the burden of cost for health systems? What is required for AI to be implemented effectively in an organization? What is the current state of AI and how can it potentially be utilized in the future for lower cost and better care?
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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March 28: Today on the Conference channel, it’s an Interview in Action live from ViVe 2023 withDavid Levy, Vice President, & Angela Shippy, Senior Physician Executive at Amazon Web Services. What are the key problems AWS is trying to solve in healthcare? What do David and Angela see being a focus for the healthcare industry in the next 5-10 years? As we move outside the four walls of the hospital setting how can we bring technology in, and get data out of, other venues of care?
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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March 24, 2023: Cletis Earle, CIO and SVP for Penn State Health. Lancaster and the surrounding Penn State Health system provides a myriad of challenges, from catering to the Amish and Mennonite populations to not being on Epic. How do you care for snowbird patients and securely share data with systems outside of your network? How can you continue to adapt and adopt new technologies while still assisting communities who abstain from modern technology? What does it look like to continuously pursue optimization from a clinical adoption perspective?
Key Points:
- Teaching Providers to actively pursue optimization
- Adopting new technologies versus catering to local communities and cultures
- HIE and OpenNotes
- Vendor tactics in 2023
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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March 23: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Jack King, Chief Information Officer at American Academy of Orthopaedic Surgeons(AAOS). What is his team focusing on currently at AAOS? What new innovations did he discover at his organization’s annual meeting? What are the differences in supporting IT for a physician-member organization like AAOS versus a more typical provider organization? What is it like to have physicians from many different health systems as his primary customer? What is he most excited about working on in the coming year?
As the healthcare industry undergoes a rapid digital transformation, IT security must stay ahead of the curve. CISOs need to think ahead and proactively develop security policies and processes to ensure that healthcare organizations are secure and compliant with rapidly evolving regulations. Join us on our April 6 webinar, “Leader Series: CISO Priorities for 2023” to explore healthcare companies' challenges today and the strategies CISOs can use to stay on top of the security priorities for 2023.
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22 March 2023: With the rise of staffing challenges, CEO of SureTest, Laura O’Toole shares their fully managed solution that completely alleviates the burden for their clients. With their library of 2,500 EHR workflows, SureTest was built to help manage the 20-40,000 hours a year health systems were spending on EHR testing and the surrounding and integrated third party applications. Saving you time with their quick implementations, money with their speedy ROI delivery, and FtE positions, their solution is a phenomenal way to maintain testing and minimize risk. Check out their booth, number 812, to see a full demo of the solution as well as hear from active clients on how they’ve utilized this solution.
Key Points:
- Many SureTest employees golf Epic certifications
- Built EHR library on Eggplant that can implement new workflows 4-5 times faster, delivering ROI within the year
- SureTest is branching into enterprise solutions, saving the equivalent of 8-12 FtE positions with their solution
- 80-85% of testing becomes automated
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us, April 6, 1:00pm, for this webinar to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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March 21: Today on TownHall Karla Arzola, Former Director of Information Technology - Swedish Medical Center at HealthONE speaks with MariJo Rugh, Vice President, CIO, UCHealth Affiliates at UCHealth about work-life balance and the past, present, and future of UCHealth’s Affiliate Community Connect Program. What was her career journey to Health IT? What advice does she have for taking that next career step while balancing work and home life? How does her current role fulfill her personal mission? How is her organization measuring success? What is the future of her organization’s program?
As the healthcare industry undergoes a rapid digital transformation, IT security must stay ahead of the curve. CISOs need to think ahead and proactively develop security policies and processes to ensure that healthcare organizations are secure and compliant with rapidly evolving regulations. Join us on our April 6 webinar, “Leader Series: CISO Priorities for 2023” to explore healthcare companies' challenges today and the strategies CISOs can use to stay on top of the security priorities for 2023.
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March 17, 2023: Between financial pressures and the worker shortage, healthcare is under siege. There are many options for prioritizing in 2023. CIOs Brad Reimer (Sanford Health), Aaron Miri (Baptist Health), and Craig Richardville (Intermountain Healthcare) share their perspective in the realm of tech debt, how to get in front of CIOs, and interoperability. What does digital front door mean? How can vendors get in front of CIOs? What are the top clinical initiatives that are driving healthcare forward? How can you prioritize the patient experience while making sound business and financial decisions?
Key Points:
- Investing in consolidation and automation to combat employees moving to companies like Amazon
- Single Imaging Platform and Enterprise Imaging Centralization
- Acceptable and unacceptable tech debt
- Remote work versus relationally driven healthcare environments
March 16: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care talks with Dr. Naveed Rabbani, Physician and Clinical Informatics Researcher at Stanford University School of Medicine about notes and how they are changing with the recent template revisions from CMS and AMA. What extra precautions and challenges arise in note sharing for Pediatricians? How is he structuring the change management process to help new template adoption be more successful with each department? What is he doing to test the effectiveness of alerts?
As the healthcare industry undergoes a rapid digital transformation, IT security must stay ahead of the curve. CISOs need to think ahead and proactively develop security policies and processes to ensure that healthcare organizations are secure and compliant with rapidly evolving regulations. Join us on our April 6 webinar, “Leader Series: CISO Priorities for 2023” to explore healthcare companies' challenges today and the strategies CISOs can use to stay on top of the security priorities for 2023.
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March 14: Today on TownHall Sue Schade, Principal at StarBridge Advisors speaks with Ed Kopetsky before his recent retirement from his position as the Chief Information and Digital Officer at Stanford Children’s Health about the work his team has done over the years and implementing lean methodology. What has Ed and his team accomplished in his 14 year tenure at Stanford Children’s? How did he leverage lean methodologies when he introduced it to his organization? How has he been able to position his organization to develop innovative solutions? As he gets ready to retire, what pearls of wisdom would he share with up and coming leaders?
As the healthcare industry undergoes a rapid digital transformation, IT security must stay ahead of the curve. CISOs need to think ahead and proactively develop security policies and processes to ensure that healthcare organizations are secure and compliant with rapidly evolving regulations. Join us on our April 6 webinar, “Leader Series: CISO Priorities for 2023” to explore healthcare companies' challenges today and the strategies CISOs can use to stay on top of the security priorities for 2023.
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March 10, 2023: CIO and SVP of MultiCare Health System, Bradd Busick, shares how they have worked to breach the gap between the healthcare industry and other retail industries by maximizing the usage of technology and working to provide care to the broader and more rural community. How can we work towards providing care and access to those in rural areas with limited access to technology? How can we create a cohesive experience for patients? From Moxi to drones, is technology the primary lane to combatting the staffing shortage and maximizing access to care?
Key Points:
- Understanding the core of healthcare offers opportunities to optimize
- MultiCare’s Covered Lives Program
- Moxi delivered 3,500 things in 30 days, traveling 605 miles
- Using drones in healthcare to aid in telehealth and access
- MultiCare Health System
We understand that staying ahead of the curve regarding Security Priorities can be challenging. Join us for this webinar, April 6, 1:00pm, to learn how CISOs in healthcare address Security Priorities for 2023 – insights that can help keep your healthcare organization safe and secure. https://thisweekhealth.com/ciso-priorities-2023/
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March 9: Today on TownHall Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care talks with Anwar Jebran, MD, Clinical Informatics Fellow at UI Health about hospital at home and informatics on the international scale. How is Anwar and UI Health setting up hospital at home for their organization? How is he planning to go about patient selection for it? What does the informatics landscape look like outside of the United States? What are the needs for informatics training or informatics trained physicians to get involved internationally?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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March 7: Today on TownHall, we are highlighting a previous episode featuring an insightful discussion between Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health and John League, Managing Director, Digital Health Research at Advisory Board. Where is the current momentum in the digital space? Is there a disconnect between investment dollars and opportunity? What are the digital blind spots for healthcare organizations? For digital startups? A major concern with the rise of numerous digital health solutions is segmentation or siloing of care. How can we avoid this moving forward? KLAS reported that communicating with a provider before and after a visit is of the highest priority. Is there a lot of movement in this space?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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March 3, 2023: Diagnosed as an infant, Alex fought cancer for most of her life and at the age of four decided she wanted to hold lemonade stands in her front yard. In her lifetime, Alex raised more than $1 million for a cure and today, Alex's Lemonade Stand is one of the leading childhood cancer charities in the country having raised more than $250 million. Joining us today is their Co-Executive Director Liz Scott.
Key Points:
- ALSF Vision: A Cure for All Children with Cancer
- Providing Financial, Emotional Logistical Support to Childhood Cancer Families
- Changing the Lives of Kids with Cancer and their Families
- Research that Brings Better Treatments and Cures to Children with Cancer
- Donate: Alex’s Lemonade Stand: Foundation for Childhood Cancer
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March 2: Today on TownHall, we are highlighting a previous episode featuring an insightful discussion between Sue Schade, Principal at StarBridge Advisors and John Glaser, Executive in Residence at Harvard Medical School. In this look back, they talk about John’s transition from a CIO role of 35 years to retirement “with a lowercase r” and how it helps him stay involved and engaged. What advice would he give to others looking to do the same and what were some of the biggest challenges? How has he seen the role of the CIO evolve over his career? What exciting technology advances does he see coming in the next few years?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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February 28: Today on TownHall Reid Stephan, VP and CIO at St. Lukes talks with Michael Pfeffer, Chief Information Officer at Stanford Health Care and Stanford University School of Medicine about sustainability in the healthcare IT space. Why does the video component of virtual meetings need to be considered as part of the conversation? How does a new approach to virtual meetings lead to a human sustainability benefit?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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February 24, 2023: The nature of healthcare is changing and many, including Frank Harvey, CEO of Surescripts, have some predictions. Physicians will take up the role of primary care provider once again and the legislature will shift to aid in preventing physician burnout. This is a big problem because what happens when 150,000 physicians pull out of the occupation? How will these transitions impact the big players like CVS and how will it impact IDNs? With pharmacists peaking patient’s trust and time, we need to better our compensation structures and legislature. What does the new competition in the field, Walmart and Minute Clinic mean for healthcare? How will hospitals grow their interoperability? Will specialty medications play an even larger role? There is a cooperative future in healthcare and we are working towards closer working relationships all over.
Key Points:
- 20% of primary care physicians plan to retire over the next two years.
- In the first half of this year, over 10 and a half million messages have gone back and forth between physicians and pharmacists
- The pharmacists see patients on average 35 times a year while their primary care doctor sees them only 4 on average.
- 30% of rural healthcare systems will close within the next year
- 21st Century Cures’ requirements on the providers and payers
- Surescripts
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals https://thisweekhealth.com/leaders-series-the-changing-nature-of-work-remote-hybrid-onsite-shortages/
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February 23: Today on TownHall Linda Yang, CIO, talks with Ylan Kazi, Chief Data Officer for Blue Cross Blue Shield of North Dakota about embracing a more data-driven healthcare industry and strategies for better hiring and employee outcomes. How can the healthcare industry embrace a truly data-driven culture? What is his perspective on the recent layoffs from several tech companies and how can healthcare organizations capitalize on an assumption that there are possibly more qualified data professionals in the job market? How can healthcare organizations better identify, hire, and retain this talent? As someone that has worked on both the provider and insurance side, what are some common challenges and how can each side learn from each other?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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February 21: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health speaks with Albert Villarin, MD, VP and Chief Medical Informatics Officer at Nuvance Health about health equity and food insecurity. What drew him to the subject of health equity? Did he receive any pushback? How can other organizations get started in their own health equity journey?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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February 17, 2023: Stanford Health is focusing on simplicity and usability in 2023. CIO Michael Pfeffer shares some of their priorities and it's all about sustainability. How can we optimize our platforms while maintaining an awareness of the sustainability of our solutions? How can we derive pragmatic value from said sustainable solutions? What makes on-sight work environments valuable? And how can we be using and presenting data better?
Key Points:
- Where is battery technology going?
- Quantifying sustainability in health systems
- Healthcare is an in-person business
- Stanford Health
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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February 16: Today on TownHall Reid Stephan, VP and CIO at St. Lukes talks with Jeffrey Sturman, Senior Vice President & Chief Digital Officer at Memorial Healthcare System about the ongoing modernization effort for their patient access center. What has he learned in going from a decentralized to centralized model in the patient access center space? Has he found any effective ways to measure success of new implementations and initiatives? What have been the challenges and unexpected delights of the journey so far?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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February 14: Today on TownHall Linda Yang, CIO, talks with Dan Regalado, Chief Information Officer at Banfield Pet Hospital about utilizing data to improve pet health and employee retention. What is Dan’s perspective on the current state of pet healthcare technology? Why are they utilizing technology to improve the employee experience? How are they able to utilize over 20 years of data to improve pet health?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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February 10, 2023: Epic Systems invests one-half of its operating expenses on research and development. It's a striking figure compared to what other tech companies spend. Rather than acquiring new companies and technologies and trying to make disparate technologies work together, Epic builds new products and components from scratch. This means accelerated time-to-market. Seth Hain, long-time SVP of R&D takes us through their evolution of challenges. How does Epic stay ahead of the demands of healthcare? What are the underlying technology requirements to support changing business models? What are the characteristics for innovation and staying power in the industry?
Key Points:
- There's a drive back towards foundation. Why is that?
- How do you always have the next two or three layers of the onion?
- What are the building blocks of Machine Learning integration into clinical workflows?
- Epic Systems
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February 9: Today on TownHall, Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health speaks with Hamed Abbaszadegan, MD, Physician Executive at Stanson Health about AI, machine learning, and clinical decision support. Where in healthcare does he see the greatest opportunity for AI today and in the near future? How is clinical decision support evolving to be more useful to end-user clinicians? What would he recommend health systems do to routinely monitor these technologies? What is Hamad most excited about in the AI/machine learning space?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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February 7: Today on Town Hall, This Week Health’s very own Bill Russell speaks with Billy Oglesby, Dean of the Jefferson College of Population Health about synthetic data and why it is preferred over de-identified data. What data are researchers looking for to do their jobs effectively? What are the challenges of getting data together from outside the EMR for a more whole person profile? What are some of the approaches and methods for protecting patient data?
Healthcare needs innovative ways to address staffing shortages from clinical to IT employees. Are you curious about how technology can help support your Healthcare staff? Join us on our March 9 webinar, “Leaders Series: The Changing Nature of Work,” to explore how Health IT can be used to supplement Healthcare professionals.
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February 3, 2023: How can healthcare make the transition from ‘sick’ care to keeping people healthy, well and engaged in the community? Nassar Nizami, Executive VP and CIO at Jefferson Health shares his vision. What are some of the priorities at Jefferson going into 2023? What are they doing in the fields of AI, automation and the move to the cloud? How do you create a flywheel effect with a major EHR implementation integration, where little changes can have significant impact across all your hospitals? Having a standard based assistance makes life easy, but more importantly, it truly allows for innovation to happen.
Key Points:
- AI hasn’t put a big dent in healthcare yet. We haven't even started.
- In IT, we are masters of our own destination but we also have to rely on expertise from many other departments.
- We don’t talk enough about wellness data
- Jefferson Health
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February 2: Today on TownHall, This Week Health’s very own Bill Russell speaks with Josh Builder, Chief Technology Officer at Signify Health about value-based care and providing care in the home. How does technology take on the challenge of the fragmented system used to provide value-based care? What ideas did Josh bring with him to Signify from his experience outside of the healthcare industry? What are the technology challenges in Signify’s mission to provide care everywhere/in the home?
Register now for our February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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January 27, 2023: What were the hot topics at J.P. Morgan 2023?Here to discuss is Rob DeMichiei, Board Director, Strategic Advisor and Former CFO.Advent, Baylor Scott & White, CommonSpirit and Ascension all shared their “structured cost reduction initiatives”. We’re talking reductions in the hundreds of millions of dollars. How do labor costs tie into this? Have we reached the peak? Whatever the case may be, premium pay is now an embedded cost that's not going away. Equity and inclusion and value-based care have also become an embedded discussion. How daunting is the complexity of healthcare today? Intermountain’s presentation on their 50 year journey from fee for service to value based care gives us a big clue.
Key Points:
- Health-care pricing doesn't work
- There’s an operational trend towards integrated call centers
- Walgreens and CVS both have strategies around significant acquisitions of physician groups
- Health Catalyst
Register now for our February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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January 20, 2023: What does the role of CTO for the federal government entail? This position provides a one-of-a-kind perspective on healthcare in the United States. Aneesh Chopra, previous holder of this position and current President of CareJourney, joins us to discuss fiscal policy, and how the C-suite might consolidate and build to scale. What are the tech trends and people trends for 2023? What’s going on in the markets, and how can CIOs grapple with growth and cost savings optimization?
Key Points:
- CEOs are now looking for product development from their CIO
- Innovation is taking all the things that you have and doing something new
- What CIOs need to know and understand about bulk FHIR
- CareJourney
Register now for our February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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January 18, 2023: Tech debt is really hurting healthcare. How do we set the groundwork to consolidate and replace PACS systems into a complete enterprise imaging solution? Canon Medical provides healthcare systems meaningful data – helping to unlock, analyze and share information – which ultimately achieves the vision for better patient care. Larry Sitka, CSIO and Tim Dawson, CTO take us through their dynamic Enterprise Imaging solution which is solving interoperability and workflow gaps in imaging departments all over the world.
Key Points:
- Application rationalization isn't a strategy anymore. It's a way of life.
- Everything will go to cloud eventually, as soon as we figure out the latency issues
- When you design something from scratch to utilize new capabilities, you need to ensure that you have the ability to scale
- Vitrea Enterprise Imaging
- Canon Medical
Register now for our February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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January 13, 2023: How do we restore joy back into the healthcare workforce? We assume that everybody is acting in the best interest of the patient but that is not always the case, unfortunately. And it creates inefficiencies across the system. How did Baptist Health, Jacksonville consolidate the EHR to maximize clinical efficiency? Aaron Miri, SVP, Chief Digital & Information Officer joins us to discuss application rationalization, workflow rationalization, process rationalization and the magic of automation. The name of the game? To free up our hardworking clinical staff so that they can practice at the top of their license.
Key Points:
- Do not overlook staff burnout
- One of the things that drives clinicians crazy is prior authorization
- In consolidating the EHR you’re literally reinventing your clinical practices and your financial rev cycle practices simultaneously
- Baptist Health, Jacksonville
Register now for our February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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January 11, 2023: Move fast and be free in a multi-cloud world. How can you harness the power of multi-cloud to accelerate innovation and transform the way you do business? Whether you need help with security, modern apps, cloud or remote work, VMware can help. Raj Rana, Senior Director, Solutions Engineering - National Healthcare shares how to secure your infrastructure with multi-cloud edge to gain greater flexibility and control. And how to leverage your architecture to provide rapid recovery and resiliency. In healthcare today, a blueprint for creating an agile modern healthcare digital foundation without impacting the quality of care, is essential.
Key Points:
- 75% of attacks actually occur through lateral propagation
- At face value, new operating models appear to be incremental innovation, but really it’s implementing pretty significant changes that still allow you to leverage that technology
- People won't like you if they don't trust you. And that's a challenge that's very, very difficult to quantify
- VMware
January 6, 2023: What is the state of data, AI and innovation in healthcare? Meet our first guest of 2023!John Halamka, MD, President of the Mayo Clinic Platform. At Mayo, they think about the patient first. In five years from now, practice without AI will be considered malpractice. How is AI being integrated into clinician's current workflows? How can we validate AI models across the largest population set and avoid bias? How can data improve interoperability in the US? What can we do now to accelerate the pace of innovation in healthcare across the board?
Key Points:
- If Mayo were a government, it would be a socialist society because all 73,000 staff are asking, how do we make things better for every patient we encounter every single day?
- Advice for healthcare startups is, ask yourself what real world problem are you solving and who will pay for it?
- What is CHAI (Coalition for Health AI) and how is it providing guidelines for the responsible use of AI in healthcare?
- Mayo Clinic Platform
Register now for our February 2nd webinar: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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December 23, 2023: Mobile health innovation doesn't have to be about reinventing the wheel. It can start with conversations. Today we sit down with our TownHall Hosts to celebrate the inaugural year of our This Week Health Community channel. Join Sue Schade, Principal, StarBridge Advisors, Mark Weisman, CIO & CMIO at TidalHealth, Reid Stephan, Vice President and CIO, St. Lukes, Karla Azola, Director of Information Technology, HealthONE, Linda Yang, CIO Data and Strategic Initiatives, Discover Claims and Lee Milligan, CIO at SimonMed.
Key Points:
- Why are AI, Virtual Reality and Augmented Reality so important for the future of healthcare?
- Hospital at Home is going to take off in the next few years
- How can we improve valued based care and health equity?
Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:
- Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
- Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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December 21, 2022: A special episode today. Interviews with cutting edge innovation leaders direct from the floor of HLTH ‘22:
- Aryeh Katz, Chief Technology Officer at 6Degrees
- Derris Moore, Senior Vice President at Carrus
- Sergio Wagner, Co-founder & Chief Strategy Officer at Health Gorilla
- Manpreet Dhalla, Founding Partner at Reverence
- Pippa Shulman, Chief Medical Officer at Medically Home
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December 20, 2022: A special episode today. Interviews with cutting edge innovation leaders direct from the floor of HLTH ‘22:
- Lisa Ash, Senior VP and Chief of Innovation Strategy for NTT Data
- Josh Rubel, Chief Commercial Officer at MDClone
- Vivienne Raab, Healthcare Strategy and Operations, Lyft Healthcare
- Sarah Rosen, Head of Product Marketing, Notable
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December 19, 2022: A special episode today. Interviews with cutting edge innovation leaders direct from the floor of HLTH ‘22:
- Erik Wagner, Global Lead of Enterprise Healthcare at Twilio
- Eric Denna, Strategic Account Executive at Health Catalyst
- Lea Sims, Marketing Strategy Lead for Verizon
- Deborah Jordan, Director of Design Thinking at AARP
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December 16, 2023: Welcome to a special End of Year episode where Bill sits down with our regular Newsday hosts. Drex DeFord from CrowdStrike, Patty Hayward of Talkdesk, Dr Colin Banas of DrFirst and Ryan Witt from Proofpoint. If you could sum up the biggest 2022 healthcare IT news headlines in a couple of words, what would they be? What are CIOs and CEOs doing to tackle these issues? How can we shape tomorrow so that the future of healthcare embraces more technology, more information, more innovation and a different delivery model with the patient as the ultimate consumer?
Key Points:
- Healthcare is ripe for more disruption which is going to be painful for traditional providers
- If you spend all of your executive leadership time figuring out how to survive, you don't actually ever figure out how to thrive
- We need automation that has a good hard dollar return
Join our next 2 webinars exploring the macro challenges facing healthcare and how technology will play a role in addressing these challenges:
- Register now for January 5th: Priorities for 2023. A CIO Discussion with Integrated Delivery Systems. Only available LIVE!
- Register now for February 2nd: Priorities for 2023. A CIO Discussion with Academic Medical Centers. Only available LIVE!
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December 15, 2022: A special episode today. Interviews with cutting edge innovation leaders direct from the floor of HLTH ‘22:
- Noel Khirsukhani, Chief Growth Officer at Andor Health
- Yvonne Daugherty, Industry Director, Healthcare at Ushur
- Todd Crosslin, Global Industry Principal for Healthcare and Life Sciences at SnowFlake
- Kory Booher, Regional Director of Sales at Dexcare
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December 14, 2022: AI is powering change in every industry across the globe. As companies are increasingly data-driven, the demand for AI technology grows. Today we are talking to Renee Yao, Global Healthcare AI Startups Business Development Lead at NVIDIA about making your enterprise AI ready and unleashing its potential with NVIDIA® AI Enterprise, a flexible, end-to-end platform. NVIDIA® Riva for speech AI, NVIDIA Merlin™ for recommenders, NVIDIA Clara™ for medical imaging and much much more.
Key Points:
- Open-Source healthcare AI innovation continues to expand
- The top 5 challenges are applications integration, modern infrastructure, enterprise support, deployment at scale and interoperability
- How NVIDIA Inception is helping startups to heighten their visibility
- NVIDIA AI Enterprise
- VMware
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December 13, 2022: A special episode today. Interviews with cutting edge innovation leaders direct from the floor of HLTH ‘22:
- Bob Zakraisek, Senior Market Vice President, Sales and Gary Hattendorf, Senior Market VP, Sales at Navitus
- Erik Abel, VP of Clinical Strategy & Innovation at Caption Health
- Bruce Brandes, President of CareAI
- Casey Pittock, CEO and Bill Bassett, CMO at Smart Meter
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December 12, 2022: A special episode today. Interviews with cutting edge innovation leaders direct from the floor of HLTH ‘22:
- Taha Kass Hout, Vice President Machine Learning and CMIO for AWs
- Neil Sharma, Executive Vice President at Sword Health
- Erich Huang, Chief Science & Innovation Officer and Tarun Galagali, Product Marketing & Product Strategy for Onduo
- Charlie Lougheed, CEo and Co-Founder of Axuall
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December 9, 2022: It started with a doodle on a napkin and has grown into a movement that’s helping to transform healthcare. John Glaser, Executive in Residence at Harvard Medical School is the man who helped found CHIME and envisioned the formal role of CIO. How has CHIME evolved over the years? How does it help CIOs to network, share ideas and support each other? What is the CIO of the Past? The CIO of the Present? The CIO of the Future? How did the CIO role transform from the sole authority on IT to team player? How can CIO's pay it forward to the next generation of leaders?
Key Points:
- Your leadership style is a composite of the styles of people you've interacted with
- By being a role model and being authentic you are paying it forward
- Act with integrity and conviction because people will watch you. Your staff watches you.
- Harvard Medical School
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December 7, 2022: Clinicians are highly mobilized workers, so they need a simple, secure, and most importantly, contextual method for communicating to provide the highest quality care for their patients. Mobile Heartbeat MH-CURE connects the whole care team through a single, unified platform. How does this help to advance care coordination across the healthcare enterprise? Mike Iwanek, Vice President Professional Services at Mobile Heartbeatjoins us to show how easy and simple it can be for the care team to communicate the right information at the right time, with the right level of urgency.
Key Points:
- One of the hardest things for a clinician to do is to connect with another clinician
- The discharge workflow is one of the biggest areas where a communication solution can really help
- Why are voice applications challenging in a hospital setting?
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Mobile Heartbeat
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Data governance is often one of the most challenging projects that a CIO has to pull off. But it's more important than ever for health systems to approach data governance as an enterprise capability. What does a data governance framework look like for healthcare? How do you identify a data steward within your organization? How can the data be managed, leveraged and protected accordingly? It all comes back to a foundation of trust, which is especially critical in a clinical setting. The seven pillars of data governance provide the framework for a successful data strategy roadmap. Ultimately, if you don't have governance, you don't have modern data.
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
December 2: A very special episode today. “Interviews with Leaders on the Floor of CHIME 2022”. Andrea Daugherty, CIO at Dell Medical School / University of Texas Austin talks about her role as CIO of the Future. Pete Marks, CIO & VP at WakeMed discusses what is taking the joy away from practicing medicine. Sarah Richardson, SVP, Chief Digital & Information Officer at Tivity Health shares how healthcare leaders can give back to the next generation. And Mark Weisman, CIO & CMIO at Tidal Health discusses what it’s like to juggle both the CIO and CMIO roles.
Key Points:
- What technology has the most potential to impact healthcare?
- Finding joy is better terminology than clinician burnout
- It’s being passionately curious about other people
- Dell Medical School / University of Texas Austin
- WakeMed
- Tivity Health
- Tidal Health
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
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Data professionals would love an easy button to be able to make clean, complete, uncompromised data for driving healthcare value. Is this more fantasy than reality? It’s definitely not an easy task. It's more of a journey of trying to figure out how to make data continuously better. We are blessed with advanced technology but we still have a lot of policy and governance and people work to do. However, we have moved in leaps and bounds with the help of modern day tools, like Machine Learning, that are giving us the ability to move faster, gain more visibility and essentially provide an extra set of hands, which is phenomenal in the field of healthcare.
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
When the pandemic struck, many health system data teams hit the panic button very quickly. How in the world were they going to do what was being asked of them? How could they deliver care as quickly as possible? What role did data fabric and data virtualization play in this time of uncertainty? How did they help to simplify and integrate enterprise-wide data management and delivery across a choice of endpoints spanning on-premises and multiple cloud environments? How did they help to provide seamless access across multiple clouds, data centers and even edge systems?
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
November 25, 2022: As a part of their mission to revolutionize America's healthcare system, Dr Chris Chen, CEO of ChenMed and his brother Gordon Chen wrote the book The Calling: A Memoir of Family, Faith and the Future of Healthcare, to shine a light on how an expensive, uncoordinated, and confusing system works for itself at the expense of suffering patients. The Calling tells the story of how ChenMed, a physician-led, mission-driven company, is transforming care of patients from forgotten and underserved communities by taking a proactive and preventive approach to care.
Key Points:
- Our initial goal wasn't to build a company that was going to change the world, but we realized there was a big problem in healthcare
- ChenMed works because we focus on prevention rather than sick care
- Healthcare can be good people being plugged into a bad system
- The Calling: A Memoir of Family, Faith and the Future of Healthcare
- ChenMed
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
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The application of all the principles and best practices around a modern data platform are so critical today in healthcare. We have to get better at leveraging the data that is available to be able to truly improve care, lower costs and make it a better experience for the patients and clinicians. How can we present the data in a more meaningful and visual way? What can we learn from other industries in order to get this right? How can we embrace the power of the cloud? What are the goal posts for achieving increased flexibility, agility and automation?
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
The future of healthcare is going to require better access to data than it has needed in the past. What is the foundation for a modern data platform? How do you ensure that it’s achieving the Quadruple Aim in healthcare, which is better care, lower cost, better patient experience and better clinician experience? Every project in every health system is going to need data that will map back to one of those elements. Do you have confidence in the quality of the data you use for decision-making? Do your users receive a seamless, relevant and personalized data experience? Is your data stored securely and managed through well defined procedures? Are your analytics applications, data platforms and data pipelines built with agility? How can you continue to optimize provider and payer aligned, cost-effective data services?
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
November 18, 2022: Why is cybersecurity still so complex? What is the 1/10/60 minute challenge and how does it help to stop breaches? Drex DeFord, Executive Healthcare Strategist at CrowdStrike brings 20 years of military skills to the healthcare cybersecurity table. The attacks are getting faster and faster. The bad guys only have to be right once but we have to be right all the time. What can we do to become even more sophisticated in our cybersecurity best practices? What happens when a long-term hospital CEO retires? How does it affect clinical care? Business operations? What about culture? What can be done to smooth out the transition?
Key Points:
- From a military career to a health career
- Walk through the first couple of days in a healthcare job
- I can't wait till we get to the point where people don't need passwords
- Why is cybersecurity still so complex?
- CrowdStrike
Sign up for our webinar: How to Modernize Your Data Platform in Healthcare: The Right Fit for Every Unique Health System - Wednesday December 7 2022: 1pm ET / 10am PT.
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November 11, 2022: What are the steps to a successful healthcare analytics program? Chris Harper, CIO at The University of Kansas Health System shares his 10 year roadmap. What were some of the original foundational elements he put in place? As we're trying to climb our way out of the pandemic and deal with a recession and inflation, patient care is becoming more complex, more expensive and more out of reach. How can health systems approach these financial and societal challenges? How can the clinical team, the data analytics team and the IT team come together to try and figure out where we need to aim in relation to social determinants of health?
Key Points:
- Coming out of the pandemic and going into a recession, people tend to put off care
- How do you measure the overall effectiveness and ROI of a healthcare data analytics program?
- Analytics used to be the rear view mirror but now we need to be more forward thinking
- The University of Kansas Health System
Sign up for our webinar: Hospital-at-Home: The Future of Healthcare - Thursday December 1 2022: 1pm ET / 10am PT.
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November 11, 2022: What are the steps to a successful healthcare analytics program? Chris Harper, CIO at The University of Kansas Health System shares his 10 year roadmap. What were some of the original foundational elements he put in place? As we're trying to climb our way out of the pandemic and deal with a recession and inflation, patient care is becoming more complex, more expensive and more out of reach. How can health systems approach these financial and societal challenges? How can the clinical team, the data analytics team and the IT team come together to try and figure out where we need to aim in relation to social determinants of health?
Key Points:
- Coming out of the pandemic and going into a recession, people tend to put off care
- How do you measure the overall effectiveness and ROI of a healthcare data analytics program?
- Analytics used to be the rear view mirror but now we need to be more forward thinking
- The University of Kansas Health System
Sign up for our webinar: Hospital-at-Home: The Future of Healthcare - Thursday December 1 2022: 1pm ET / 10am PT.
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November 4, 2022: How can IT leaders ensure that employees have all the technology tools, information and support they need to help their organizations navigate uncertainty and disruption? https://www.linkedin.com/in/cherodeep-goswami/ (Chero Goswami), CIO describes his efforts at the https://www.uwhealth.org/ (University of Wisconsin Health System). Employee health has become a strategic imperative. It doesn't matter if you're a provider or a non-provider, every employee and every health system is stressed. And so the behavioral health of our very own has become an important factor. Key Points: How do we care for our employees? People come to work for a leader, not a boss When we think of priorities, it's smart growth. Coming out of the pandemic, where do we focus our energy and resources? When we say workforce shortage, we are misleading ourselves because it makes us believe that staff are coming back https://www.uwhealth.org/ (University of Wisconsin Health System)
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November 4, 2022: How can IT leaders ensure that employees have all the technology tools, information and support they need to help their organizations navigate uncertainty and disruption? https://www.linkedin.com/in/cherodeep-goswami/ (Chero Goswami), CIO describes his efforts at the https://www.uwhealth.org/ (University of Wisconsin Health System). Employee health has become a strategic imperative. It doesn't matter if you're a provider or a non-provider, every employee and every health system is stressed. And so the behavioral health of our very own has become an important factor. Key Points: How do we care for our employees? People come to work for a leader, not a boss When we think of priorities, it's smart growth. Coming out of the pandemic, where do we focus our energy and resources? When we say workforce shortage, we are misleading ourselves because it makes us believe that staff are coming back https://www.uwhealth.org/ (University of Wisconsin Health System)
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November 4, 2022: How can IT leaders ensure that employees have all the technology tools, information and support they need to help their organizations navigate uncertainty and disruption? https://www.linkedin.com/in/cherodeep-goswami/ (Chero Goswami), CIO describes his efforts at the https://www.uwhealth.org/ (University of Wisconsin Health System). Employee health has become a strategic imperative. It doesn't matter if you're a provider or a non-provider, every employee and every health system is stressed. And so the behavioral health of our very own has become an important factor. Key Points: How do we care for our employees? People come to work for a leader, not a boss When we think of priorities, it's smart growth. Coming out of the pandemic, where do we focus our energy and resources? When we say workforce shortage, we are misleading ourselves because it makes us believe that staff are coming back https://www.uwhealth.org/ (University of Wisconsin Health System)
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November 2, 2022: The next frontier in cybersecurity is data security. How do you keep your data secure, monitor data risk, and quickly recover your data, wherever it lives? How do you set up security automation? How can you ensure you have the right software defined architecture in place to maximize your team, maximize your assets and protect those assets as you move fast? Why are organizations looking at https://www.rubrik.com/ (Rubrik: Zero Trust Data Security) to protect and automate their environments and enhance their digital transformation journeys? Joining us to discuss this today is https://www.linkedin.com/in/sarahmjrichardson/ (Sarah Richardson), SVP, Chief Digital & Information Officer and https://www.linkedin.com/in/dgiambruno/ (David Giambruno), VP of ITO at https://www.tivityhealth.com/ (Tivity Health) and https://www.linkedin.com/in/shanetallen/ (Shane Allen), Platform Solution Architect at Rubrik. Key Points: If you don't automate it, you're just going to have to keep stacking everything The FBI estimates cyber criminals will earn over a billion dollars in ransom How does a native immutable file system help to expedite the recovery from a ransomware attack? What we all fail at is keeping up with the technology that allows us to be as safe as possible at a given moment. https://www.rubrik.com/lp/white-papers/ransomware-remediation-healthcare-ebook (eBook: How Healthcare Organizations Can Develop an Effective Ransomware Remediation Plan) https://www.tivityhealth.com/ (Tivity Health) https://www.rubrik.com/ (Rubrik: Zero Trust Data Security)
Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
October 28, 2022: The Chief Nursing Informatics Officer stands between two worlds. The nursing world and the IT world. And they have to speak both languages. This is why this role plays such an integral part in healthcare. https://www.linkedin.com/in/rosemary-ventura-dnp-rn-bc-7b8aa423/ (Rosemary Ventura), CNIO at https://www.urmc.rochester.edu/ (University of Rochester Medical Center) shares her strategies, leadership and visions of how she balances the work of her and her team to drive strategic initiatives across the organization. What are the foundational elements for optimal clinician and patient experiences? Key Points: IT is a foundation. No one can do anything without it today. You can't take care of patients without understanding it and leveraging it. There isn't a group of leaders within healthcare that aren’t talking about staffing challenges How do we bring nurses right out of school TODAY and get them to be productive TOMORROW? https://www.urmc.rochester.edu/ (University of Rochester Medical Center)
Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
October 21, 2022: One in five Americans today are unpaid caregivers. That's 54 million adults caring for somebody over the age of 65 in an unpaid capacity. The aging boomer population or “Silver Tsunami” means that there will be 90 million seniors by 2040. 89% of seniors say they want to live in their homes for as long as possible. We don't have the staffing or medical support supply chains to do that. https://www.linkedin.com/in/carina-edwards-aa0731/ (Carina Edwards), CEO of Quil Health is here today to discuss https://shop.quilhealth.com/ (Quil Assure). The Next Generation Medical Alert and Home Safety platform for seniors aging in place. It’s a “best of both worlds” technology for caregivers and seniors with emergency on-demand and “set it and forget it” approach. Because the more care you can give, the more empathy you can give and the less hovering you can give, is what will really empower our future aging generations. Key Points: Quil Assure is here for THEM and here for YOU Quil Health is in the signals, science, interpretation and insights business Seniors don't always charge or even wear their wearables. So they can't be the first line of defense. ‘Set it and forget it’ because once it's up and running, it just continuously learns patterns 23% of caregivers neglect self-care so they're becoming sicker too https://quilhealth.com/wp-content/uploads/2022/07/MAS68_QUIL_ASSURE_PRODUCT_VIDEO_16x9_STEREO_20220707.mp4?mkt_tok=MDU2LVpHSS0yNzMAAAGF5QmD5M2TstxzeoBPtXcq8DVAcCx1TkfS0yqWHtQGT6Rgpwb2DgUpY6tvkr0Jf5ojwbzaS3Sw4GLBpAuLaw (“Mom’s Guide to Freedom - Quil” video) https://shop.quilhealth.com/ (Quil Assure)
Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
October 19, 2022: How can a senior’s life be improved? How can their caregiver’s life be made easier? https://quilhealth.com/team-member/dwight-raum/ (Dwight Raum), Chief Digital Officer shares how https://shop.quilhealth.com/ (Quil Assure)‘s connected home system, with the use of AI and ML, learns patterns and keeps caregivers alert when things are off. This means better outcomes at a lower cost. And the best thing? It doesn’t feel evasive. Imagine a 24/7 emergency support technology that just melts into the background but can potentially save your life. Key Points: Smart Sensing takes Quil to a whole new level. Quil discreetly monitors daily routines and notifies your Care Circle when things look out of the ordinary. With our 24/7 Emergency Support, you choose who to notify, and even whether you want to use Emergency Dispatch. It's a great tool to help somebody who may be on the edge of needing senior living to stay in their home a little longer than they would've otherwise Alerts include changes in routine, sleep insights and predictions, home and away insights, medical reminders, caregiving coordination and more https://shop.quilhealth.com/ (Quil Health Assure)
Sign up for our webinar: https://thisweekhealth.com/cyber-insecurity-in-healthcare-the-cost-and-impact-on-patient-safety-and-care_cybersecurity/ (Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care) - Thursday November 3 2022: 1pm ET / 10am PT. Subscribe: https://www.thisweekhealth.com/subscribe/ Twitter: https://twitter.com/thisweekhealth Linkedin: https://www.linkedin.com/company/ThisWeekHealth
October 13, 2022: https://www.ucsfhealth.org/ (UCSF Medical Center) is at the forefront of digital transformation in healthcare. What tools should you have in place to make digital transformation possible? What are the foundational elements? https://www.linkedin.com/in/kay-burke-mba-bsn-rn-ne-bc-569289b/ (Kay Burke), Chief Nursing Informatics Officer reveals what a nursing background can bring into this role of innovation. How can we make our many fragmented workflows more integrated or automated? What are the specific challenges that UCSF is addressing? How is UCSF thinking about technology and data in support of care? Key Points: Nurse informaticists are nurses who advance technology through the adoption of standardized tools and methods, really creating value for the clinician's utilization of information systems What does a room personalization project entail? It’s not just change management. There's also the incremental innovation that goes on in the day to day. https://www.ucsfhealth.org/ (UCSF Medical Center)
Today we are talking about ISVs and Partners bringing all of the ecosystem together. What do partners bring to the healthcare ecosystem? What tools and knowledge can they impart on healthcare CIOs? How do they touch the areas that the healthcare system doesn’t see? How does VMware approach enabling the modernization of this stack? One of the key components of growth is to start engaging other external resources to validate the impact of Artificial Intelligence and Machine Learning in your business to provide real world experience. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
Today we are talking about ISVs and Partners bringing all of the ecosystem together. What do partners bring to the healthcare ecosystem? What tools and knowledge can they impart on healthcare CIOs? How do they touch the areas that the healthcare system doesn’t see? How does VMware approach enabling the modernization of this stack? One of the key components of growth is to start engaging other external resources to validate the impact of Artificial Intelligence and Machine Learning in your business to provide real world experience. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
October 7, 2022: Healthcare is an extremely emotional business, whether you’re on the providing side or you're on the receiving end. https://www.linkedin.com/in/kathy-azeez-narain-9279994/ (Kathy Azeez-Narain), Vice President and CDO discusses https://www.hoag.org/ (Hoag)’s digital strategy which has transformed and innovated the delivery of both the highest quality care and exceptional patient experiences. How did her experience at AMEX translate to the healthcare world? What are the main focuses of a Chief Digital Officer in healthcare? What are the best tools, processes and methods for building out an intentional health experience? Key Points: If we want to move into a digital era, what does the technology look like? How did you determine the problems that Hoag could solve for Orange County? One huge problem is that healthcare feels transactional How will AI play into the future of healthcare? https://www.hoag.org/ (Hoag)
Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT. When the pandemic hit, we suddenly had to decentralize the way we were doing healthcare. But the foundation wasn't there. We are now in a world where care delivery is primarily through digital means. How do we create and maintain a modern healthcare digital foundation with people and processes at the core?
October 7, 2022: Healthcare is an extremely emotional business, whether you’re on the providing side or you're on the receiving end. https://www.linkedin.com/in/kathy-azeez-narain-9279994/ (Kathy Azeez-Narain), Vice President and CDO discusses https://www.hoag.org/ (Hoag)’s digital strategy which has transformed and innovated the delivery of both the highest quality care and exceptional patient experiences. How did her experience at AMEX translate to the healthcare world? What are the main focuses of a Chief Digital Officer in healthcare? What are the best tools, processes and methods for building out an intentional health experience? Key Points: If we want to move into a digital era, what does the technology look like? How did you determine the problems that Hoag could solve for Orange County? One huge problem is that healthcare feels transactional How will AI play into the future of healthcare? https://www.hoag.org/ (Hoag)
Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT. When the pandemic hit, we suddenly had to decentralize the way we were doing healthcare. But the foundation wasn't there. We are now in a world where care delivery is primarily through digital means. How do we create and maintain a modern healthcare digital foundation with people and processes at the core?
We used to talk about the fact that healthcare was reticent to move to the cloud because of security and compliance and any other number of reasons. What has changed to drive this increased level of adoption of the cloud? Aging legacy infrastructure and existing data centers led to very high costs. Remote working locations are also a threat. The pressure to be able to share data as a result of the pandemic, while at risk of potential fines, has accelerated that as well. Along with ‘The Great Resignation’ and different adaptations within the cloud infrastructure, we're seeing challenges around being able to hire the correct professionals to keep the environment to the level that you are accustomed to, but also being able to have the ability to manage all these different platforms to go where you’d really like them to go. Why multi-cloud? What’s happening to drive multiple clouds for health systems? How can we ensure that there’s going to be a certain level of continuity? How can the infrastructure be modernized? Where do the old applications fit in with machine learning and AI and data services? How can all of this be managed and operated efficiently? What about automation? Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
There are huge new developments in end user computing. How has our approach changed over the last five years? The pandemic uncovered a need for flexibility. We simply cannot have suboptimal experiences. How can we reduce the operational complexity? How do we break down our security needs? What happened when we sent clinicians to their home early on in the pandemic? What did that look like? How were we able to create a remote experience that mirrored in-person? What tools and systems were put in place for accessing the EHR? How did we ensure a good experience when they moved to essentially a new location of care? How does VMware differentiate in this updated environment? The evolution of healthcare is tied to the level of care. If a separate environment is really what's optimal for the patient, then we have to find a way to support that. It’s what you call a surround strategy. There are displacement strategies but what's more important to VMware is, instead of just burning your business, they make sure that they’re enhancing that experience and that outcome. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
There are huge new developments in end user computing. How has our approach changed over the last five years? The pandemic uncovered a need for flexibility. We simply cannot have suboptimal experiences. How can we reduce the operational complexity? How do we break down our security needs? What happened when we sent clinicians to their home early on in the pandemic? What did that look like? How were we able to create a remote experience that mirrored in-person? What tools and systems were put in place for accessing the EHR? How did we ensure a good experience when they moved to essentially a new location of care? How does VMware differentiate in this updated environment? The evolution of healthcare is tied to the level of care. If a separate environment is really what's optimal for the patient, then we have to find a way to support that. It’s what you call a surround strategy. There are displacement strategies but what's more important to VMware is, instead of just burning your business, they make sure that they’re enhancing that experience and that outcome. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
September 30, 2022: How does a leader with impressive AMEX and Disney experience run a healthcare system? https://www.linkedin.com/in/tonyambrozie/ (Tony Ambrozie), Senior VP and Chief Digital and Information Officer at https://baptisthealth.net/ (Baptist Health Florida) is advancing the healthcare experience, one revolutionary step at a time. We are looking to create ‘experiences’ but where do you start? What would benefit the community? What would benefit the clinicians? What is the best technology out there for our patients, our consumers? What are the best tools, processes and methods for building out an intentional health experience? Key Points: The US healthcare system has enormous dysfunctionalities We need to focus and make it simpler and more fluid, more convenient for users What does transformation look like in a financial services company? The data that comes out of the digital exhaust can inform us on what is working and what isn't working https://baptisthealth.net/ (Baptist Health Florida)
September 30, 2022: How does a leader with impressive AMEX and Disney experience run a healthcare system? https://www.linkedin.com/in/tonyambrozie/ (Tony Ambrozie), Senior VP and Chief Digital and Information Officer at https://baptisthealth.net/ (Baptist Health Florida) is advancing the healthcare experience, one revolutionary step at a time. We are looking to create ‘experiences’ but where do you start? What would benefit the community? What would benefit the clinicians? What is the best technology out there for our patients, our consumers? What are the best tools, processes and methods for building out an intentional health experience? Key Points: The US healthcare system has enormous dysfunctionalities We need to focus and make it simpler and more fluid, more convenient for users What does transformation look like in a financial services company? The data that comes out of the digital exhaust can inform us on what is working and what isn't working https://baptisthealth.net/ (Baptist Health Florida)
Healthcare is starting to get its act together in regards to healthcare applications. We see more and more health systems trying to develop that muscle of application development. Why is this happening? What is driving this change? In the past, everybody remembers the ‘going to be down for maintenance’ notification, right? Well now we have more modular versions, where you're able to take out and update different portions. This means that now, more than ever, the digital front door could not be more important. After the pandemic, health systems needed to rewrite their digital front door and in the process of doing that, they recognized that they needed to supply the framework. And then as partners came in and worked within the framework, because they set up that digital front door, they were able to work with additional applications as they moved forward, because the architecture was correct. Not only to stay relevant but to provide a version of value based care that’s evolving to where the application itself is more suited to the patient base. Architecture that provides not only agility but also a layer of security, in terms of the framework. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
Healthcare is starting to get its act together in regards to healthcare applications. We see more and more health systems trying to develop that muscle of application development. Why is this happening? What is driving this change? In the past, everybody remembers the ‘going to be down for maintenance’ notification, right? Well now we have more modular versions, where you're able to take out and update different portions. This means that now, more than ever, the digital front door could not be more important. After the pandemic, health systems needed to rewrite their digital front door and in the process of doing that, they recognized that they needed to supply the framework. And then as partners came in and worked within the framework, because they set up that digital front door, they were able to work with additional applications as they moved forward, because the architecture was correct. Not only to stay relevant but to provide a version of value based care that’s evolving to where the application itself is more suited to the patient base. Architecture that provides not only agility but also a layer of security, in terms of the framework. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
September 28, 2022: Managing medical devices within a hospital can be extremely challenging. Expand to care at home and you’ve got an even bigger problem. Health systems can have more than 20,000 medical devices on a network. And with a 12-15 year useful life, it’s not uncommon to have to think about managing security over a very long period of time. What are the frontline solutions to address the sheer magnitude of this issue? https://www.linkedin.com/in/theresa-meadows-b6247a9/ (Theresa Meadows), SVP & CIO at Cook Children's and https://www.linkedin.com/in/gregmurphy2/ (Greg Murphy), CEO of https://ordr.net/healthcare/ (Ordr) share their expertise, experience and knowledge of medical device security. How do you keep up with updates? How do you ensure devices are running at the correct level or even just in good functioning order? When is it time to upgrade? What makes one solution stand out from the rest? Key Points: One of the challenges is just downright finding these devices. There's so many of them. Tools are able to identify these devices a lot easier so that we can help our clinical staff to be more efficient https://ordr.net/healthcare/ (Ordr) https://www.cookchildrens.org/ (Cook Children’s Health Care System) https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius (A CDW Company))
When the pandemic hit, all of a sudden we had to decentralize the way we were doing healthcare, but the foundation wasn't there. The nature of work changed dramatically. We are now in a world where delivery of care is primarily through digital means. How do we create and maintain a modern healthcare digital foundation with people and processes at the core? Just as the mandate has evolved over time from the basic Hippocratic Oath to the AMA Code of Medical Ethics, so too has the interaction that evolves around that foundation. The foundation has got to be able to support the core. How do you manage these systems? How do you keep them updated? How do you reduce the complexity of connectivity? How do you find the vulnerabilities? How do you create multi-tenancy access, so that doctors and nurses can perform different functions? The way VMware looks at modern healthcare is to ensure that you are evolving to support the people in the processes. The benefits of health systems partnering to enable a modern digital foundation is monumental. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
Imagine a future where smart hospital platforms facilitate treatment regardless of patient and clinician location, where patients reap the healing benefits of patient distraction devices, and clinicians are freed up from administrative tasks to focus on the patient while automation of those tasks provides more real-time, actionable data. Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company) joins Bill Russell to discuss Sirius’s Healthcare Technology Innovation Labs. A place where partners and technologies can come together to innovate, test, and build out new technologies to advance healthcare. What solutions are they focusing on in the labs today? What are health systems excited about in the areas of computer vision, command and control, touchless sensors and ambient listening? What is the role of a care companion and why is this interesting in this whole idea of Patient Room ‘Next’? https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ This is episode 5 of 5 in our series Patient Room ‘Next’. Other guests include Stephanie Lahr, CIO of Monument Health and Billy Prows, VP at Intermountain. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 23, 2022: How do you integrate two health systems together? https://formichiganbymichigan.org/ (BHSH System) is the merger of Beaumont and Spectrum. https://www.linkedin.com/in/jasonrjoseph/ (Jason Joseph), Chief Digital and Information Officer is helping create a new health system, For Michigan, By Michigan. What are the top priorities? How do you integrate the EHR? What is your consumer facing strategy? What are your clinician enablement and efficiency platforms going to look like? How do you even begin to think about processes, governance and security? What about staffing? What about culture and remote working policies? Key Points: A lot of times when mergers happen, it slows a bunch of work down Connectivity isn’t usually that hard. The variability in all of it is what you have to plan for. What are we doing in the area of clinical documentation with regard to technology? https://formichiganbymichigan.org/ (BHSH System)
Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ (Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT. Sign up for our webinar: “https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure)” - Thursday October 13 2022: 1pm ET / 10am PT.
September 23, 2022: How do you integrate two health systems together? https://formichiganbymichigan.org/ (BHSH System) is the merger of Beaumont and Spectrum. https://www.linkedin.com/in/jasonrjoseph/ (Jason Joseph), Chief Digital and Information Officer is helping create a new health system, For Michigan, By Michigan. What are the top priorities? How do you integrate the EHR? What is your consumer facing strategy? What are your clinician enablement and efficiency platforms going to look like? How do you even begin to think about processes, governance and security? What about staffing? What about culture and remote working policies? Key Points: A lot of times when mergers happen, it slows a bunch of work down Connectivity isn’t usually that hard. The variability in all of it is what you have to plan for. What are we doing in the area of clinical documentation with regard to technology? https://formichiganbymichigan.org/ (BHSH System)
Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ (Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT. Sign up for our webinar: “https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure)” - Thursday October 13 2022: 1pm ET / 10am PT.
How can we enhance quality of care and the patient experience, increase provider efficiency and satisfaction, reduce administrative burdens and improve financial outcomes? Dragon Ambient eXperience (Nuance DAX), is an ambient clinical intelligence solution that automatically documents patient encounters accurately and efficiently at the point of care. Stephanie Lahr, CIO of Monument Health joins Bill Russell to discuss this revolutionary product. 7 mins saved per care delivery encounter. Reducing documentation time by 50%. 70% reduction in feelings of burnout and fatigue. 79% improved documentation quality. 83% of patients say their physician is more personable and conversational. https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ (https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/) https://www.nuance.com/healthcare/ambient-clinical-intelligence.html (https://www.nuance.com/healthcare/ambient-clinical-intelligence.html) This is episode 4 of 5 in our series Patient Room ‘Next’. Other guests include Billy Prows, VP at Intermountain and Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company). Stay tuned for more. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 21, 2022: Now more than ever, healthcare organizations must give patients easier access to their health data and focus on reducing friction. The challenge comes with balancing the need for improved user experience with the importance of adopting appropriate security measures to guard sensitive data. During this solution showcase with Lane Williams, Director Solutions Engineering at https://www.f5.com/ (F5) and https://www.linkedin.com/in/jasonlavalle/ (Jason LaValle), Senior Solutions Architect at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare (A CDW Company)) we cover: • Attack evolution – Discover how attackers evolve their online schemes to take advantage of inherent vulnerabilities on web and mobile applications. • Countermeasure efficacy – Address the whole spectrum of automated application attacks and digital fraud abuse by abandoning traditional point solutions. • Identity and access management – Understand how healthcare organizations can protect PHI and their brand without compromising user experience or patient access to personal information. What kind of attacks are coming for healthcare? What are the inherent vulnerabilities that they're going after? Are we seeing a difference between web attacks and mobile attacks? Are there different types of attacks for different types of devices? How do you create a framework that addresses all of the different attacks? Having dual factor is critical but no longer good enough. You also need protection on the edge. What opportunities do we have to identify fraud within our medical devices? Is there an architecture we should consider to have in place? Key Points: A web application firewall product is very important because you can see exactly what the user is doing Attackers are increasing their sophistication by writing AI programs to basically duplicate the effects Zero trust is not a one stop thing. It's more of a journey. IOMT - Internet of Medical Things https://www.f5.com/solutions/healthcare/how-to-protect-patient-data-phi-and-claims-payment-integrity-in-healthcare?utm_medium=paid-display&utm_source=f5pcam-sirius&utm_campaign=amer-sde_ofp_sat&utm_content=kt-banner (WHITEPAPER: How to Protect Patient Data and Claims Payment Integrity in Healthcare) https://www.f5.com/ (F5) https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare (A CDW Company))
September 21, 2022: Now more than ever, healthcare organizations must give patients easier access to their health data and focus on reducing friction. The challenge comes with balancing the need for improved user experience with the importance of adopting appropriate security measures to guard sensitive data. During this solution showcase with Lane Williams, Director Solutions Engineering at https://www.f5.com/ (F5) and https://www.linkedin.com/in/jasonlavalle/ (Jason LaValle), Senior Solutions Architect at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare (A CDW Company)) we cover: • Attack evolution – Discover how attackers evolve their online schemes to take advantage of inherent vulnerabilities on web and mobile applications. • Countermeasure efficacy – Address the whole spectrum of automated application attacks and digital fraud abuse by abandoning traditional point solutions. • Identity and access management – Understand how healthcare organizations can protect PHI and their brand without compromising user experience or patient access to personal information. What kind of attacks are coming for healthcare? What are the inherent vulnerabilities that they're going after? Are we seeing a difference between web attacks and mobile attacks? Are there different types of attacks for different types of devices? How do you create a framework that addresses all of the different attacks? Having dual factor is critical but no longer good enough. You also need protection on the edge. What opportunities do we have to identify fraud within our medical devices? Is there an architecture we should consider to have in place? Key Points: A web application firewall product is very important because you can see exactly what the user is doing Attackers are increasing their sophistication by writing AI programs to basically duplicate the effects Zero trust is not a one stop thing. It's more of a journey. IOMT - Internet of Medical Things https://www.f5.com/solutions/healthcare/how-to-protect-patient-data-phi-and-claims-payment-integrity-in-healthcare?utm_medium=paid-display&utm_source=f5pcam-sirius&utm_campaign=amer-sde_ofp_sat&utm_content=kt-banner (WHITEPAPER: How to Protect Patient Data and Claims Payment Integrity in Healthcare) https://www.f5.com/ (F5) https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare (A CDW Company))
How is Intermountain Healthcare thinking about Patient Room ‘Next’? How can automation and AI help you support your physicians more effectively? Stephanie Lahr, CIO of Monument Health joins Bill Russell to discuss. Neteera’s Digital Nursing Assistant streamlines clinical workflows to drive adoption and impact care. The technology enables nurses to address other important issues and reallocates their time therefore decreasing burnout and increasing retention. Artisight is an IoT sensor network that not only uses AI to analyze data, it uniquely uses AI to generate new and previously inaccessible data sets to vastly improve organizational operations and financial performance. https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ (https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/) https://neteera.com/use-cases/ (https://neteera.com/use-cases/) https://www.artisight.com/ (https://www.artisight.com) This is episode 3 of 5 in our series Patient Room ‘Next’. Other guests include Billy Prows, VP at Intermountain and Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company). Stay tuned for more. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 16, 2022: Crazy today. Obvious tomorrow. That’s the perfect way to sum up technology. http://victoryxr.com/ (Victory XR) just announced its partnership with Meta. https://www.linkedin.com/in/steve-grubbs-4708825/ (Steve Grubbs), CEO, of http://victoryxr.com/ (Victory XR) shares their goal of bringing a more immersive way for students to learn through virtual and augmented reality. 'Metaversities’. Educators are given training and 3D objects to teach a variety of subjects to their students. The best part? Students’ grades go up. Student focus goes up. Student enjoyment goes up. What is the promise around this virtual education? Why have we now reached a tipping point in this type of technology? What does the experience look like for a teacher? What does it look like for a student? Will the metaverse change healthcare?
Key Points: The jump from the internet to the metaverse will be similar to the jump from radio to television In the metaverse, healthcare students can train on the hospital equipment over and over and over again whereas in the real world access would be limited. We are trying to get the whole education and workplace training universe to think about the Fortnite generation who are now entering higher education http://victoryxr.com/ (Victory XR)
September 16, 2022: Crazy today. Obvious tomorrow. That’s the perfect way to sum up technology. http://victoryxr.com/ (Victory XR) just announced its partnership with Meta. https://www.linkedin.com/in/steve-grubbs-4708825/ (Steve Grubbs), CEO, of http://victoryxr.com/ (Victory XR) shares their goal of bringing a more immersive way for students to learn through virtual and augmented reality. 'Metaversities’. Educators are given training and 3D objects to teach a variety of subjects to their students. The best part? Students’ grades go up. Student focus goes up. Student enjoyment goes up. What is the promise around this virtual education? Why have we now reached a tipping point in this type of technology? What does the experience look like for a teacher? What does it look like for a student? Will the metaverse change healthcare?
Key Points: The jump from the internet to the metaverse will be similar to the jump from radio to television In the metaverse, healthcare students can train on the hospital equipment over and over and over again whereas in the real world access would be limited. We are trying to get the whole education and workplace training universe to think about the Fortnite generation who are now entering higher education http://victoryxr.com/ (Victory XR)
How is Intermountain Healthcare thinking about Patient Room ‘Next’? What might we see in the next couple years if we are walking into one of their patient rooms? Billy Prows, VP Shared/Affiliated Services at Intermountain Healthcare joins Bill Russell to discuss how their smart hospital platforms allow clinicians to focus on patient care and leaders to focus on productivity. How will Intermountain step into this future of predictive analytics, touchless sensors and artificial and augmented intelligence? The goal is to become as adaptable and agile as possible, especially as healthcare becomes increasingly consumer-focused. https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ This is episode 2 of 5 in our series Patient Room ‘Next’. Other guests include Stephanie Lahr, CIO of Monument Health and Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company). Stay tuned for more. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 14, 2022: With so many enterprise solutions on the market, how do you even begin to pull the teams together to drive a robust world class solution to lock down your healthcare environment? That’s where hiring a Project Management company comes in. Jeremy Ognall, Founder and Chief Strategy Officer of https://www.gordiandynamics.com/ (Gordian) sits down for a fireside chat today with Bill to discuss delivering complex security projects to protect your health system. Whether it’s crisis management, agile project management or putting together teams to solve complex problems, https://www.gordiandynamics.com/ (Gordian) knows how to protect your health system’s assets. During this episode we ponder: How do you integrate into a team and really understand how they operate as a system? What makes a successful project? Key Points: There's a lot of people who have the project management designation and qualifications, but aren't necessarily adept to running an enterprise level project We integrate the various vendors, CrowdStrike, Palo Alto, Tanium, Proofpoint and Microsoft into our healthcare client’s systems Getting people to buy into the vision and work together collaboratively on a daily basis is critical How does a rugby coaching career apply to the security paradigm? Website: https://www.gordiandynamics.com/ (Gordian) View PDF: https://thisweekhealth.com/wp-content/uploads/2022/09/How-Rugby-Helps-Build-Wins-in-Cybersecurity_Gordian.pdf (How Rugby Helps Build Wins in Cybersecurity)
The future of patient care spaces is bright with potential technology solutions to improve patient care—from life-saving treatment based on predictive analytics to patient distraction devices. When the pandemic hit, rapid adoption of tools and technologies became necessary to continue treating patients and to survive. What is Patient Room ‘Next’ and how is it evolving the space in which patients receive care now and into the future? Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company) joins Bill Russell to discuss the core technologies and capabilities that make up PRN. https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ This is episode 1 of 5 in our series Patient Room ‘Next’. Other guests include Stephanie Lahr, CIO of Monument Health and Billy Prows, VP at Intermountain. Stay tuned for more. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 9, 2022: Healthcare is looking for a robust, integrated, person-centered record that can operate across multiple care delivery environments and bring efficiency and less friction across the patient and consumer health experience. MEDITECH Expanse rated 82.9 in the latest KLAS report on EHRs. The EHR has always been the system of record. Where does it go from here? What is the future? https://www.linkedin.com/in/helenwatersmeditech/ (Helen Waters), Executive VP and COO for MEDITECH joins us today. Where is the market taking MEDITECH? What is their approach to usability and preventing burnout? What about interoperability? Can MEDITECH offer sustainability amongst the rising cost burdens on healthcare organizations? What is their approach to patient-centered care? How will MEDITECH continue to challenge the market moving forward? Key Points: It took a lot of courage to hit a pause button while meaningful use was going on to develop https://ehr.meditech.com/ehr-solutions/meditech-expanse (Expanse) The evolution of value based care will continue to place demands on electronic health records that MEDITECH is very prepared to meet Our goal is always to make technology affordable and scalable https://ehr.meditech.com/ (MEDITECH WEBSITE) https://blog.meditech.com/ (MEDITECH BLOG) https://ehr.meditech.com/podcast-index (MEDITECH PODCAST)
September 7, 2022: Healthcare is being slammed by cybersecurity challenges. What does the anatomy of a security breach look like? It is vital to be able to detect malicious behavior and understand what's normal and what's not normal. What strategies and solutions can be deployed to mitigate the threats? Today https://www.linkedin.com/in/todd-felker-cissp-90b3763/ (Todd Felker), Executive Healthcare Strategist at https://www.crowdstrike.com/ (CrowdStrike) and https://www.linkedin.com/in/jamescase/ (James Case), VP and CISO at https://baptisthealth.net/ (Baptist Health) talk about EDR (Endpoint Detection and Response), MDR (Managed Detection and Response) and IR (Incident Response). How are these tools addressing some of the challenges? What are the main “portals” for exfiltration? How does a “people-centric” approach protect organizations? What is the 1 10 60 framework? Key Points: It's not IF but WHEN because they are going to get in at some point Speed is everything Some cyber insurance companies won't write you a policy unless you have EDR now. It's gotten that crazy. We have to evolve like the adversary does. We have to get faster. Our guarantee with our managed detection and response is that we will identify, detect and remediate within 60 minutes https://www.crowdstrike.com/ (CrowdStrike) https://baptisthealth.net/ (Baptist Health)
September 7, 2022: Healthcare is being slammed by cybersecurity challenges. What does the anatomy of a security breach look like? It is vital to be able to detect malicious behavior and understand what's normal and what's not normal. What strategies and solutions can be deployed to mitigate the threats? Today https://www.linkedin.com/in/todd-felker-cissp-90b3763/ (Todd Felker), Executive Healthcare Strategist at https://www.crowdstrike.com/ (CrowdStrike) and https://www.linkedin.com/in/jamescase/ (James Case), VP and CISO at https://baptisthealth.net/ (Baptist Health) talk about EDR (Endpoint Detection and Response), MDR (Managed Detection and Response) and IR (Incident Response). How are these tools addressing some of the challenges? What are the main “portals” for exfiltration? How does a “people-centric” approach protect organizations? What is the 1 10 60 framework? Key Points: It's not IF but WHEN because they are going to get in at some point Speed is everything Some cyber insurance companies won't write you a policy unless you have EDR now. It's gotten that crazy. We have to evolve like the adversary does. We have to get faster. Our guarantee with our managed detection and response is that we will identify, detect and remediate within 60 minutes https://www.crowdstrike.com/ (CrowdStrike) https://baptisthealth.net/ (Baptist Health)
What is Operational Technology? OT are the systems that keep hospitals running. Like Medical devices, these critical infrastructure items have unique characteristics that make securing them difficult. So, what are the common OT devices found in a hospital and what should we do about them? What is OT Security? Practices and technologies used to (a) protect people, assets, and information, (b) monitor and/or control physical devices, processes and events, and (c) initiate state changes to enterprise OT systems. Talk to Medigate about their OT security solutions to help keep you operating https://www.medigate.io/demo (https://www.medigate.io/demo) This is episode 5 of 5 in our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Mergers and Acquisitions, Holistic Assessments, and Improved Device Effectiveness. Thanks for listening! Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
September 2, 2022: What do the first 100 days look like in a CIO role? What if you have really big boots to fill? https://www.linkedin.com/in/craig-kwiatkowski-0b00b8a/ (Craig Kwiatkowski), Senior VP and CIO at https://www.cedars-sinai.org/ (Cedars-Sinai) is carrying the torch to ensure that Cedars-Sinai’s unwavering focus on providing quality, safe, equitable and high value patient care stays on track. How does a pharmacist background help you in a CIO role? How do you navigate the healthcare delivery system so that it functions smoothly between the physician, the nurse and the patient? How do you ensure precision, accuracy, logic and safety? What is Cedars-Sinai doing to make the clinician's life easier, more productive and more satisfying? How are they approaching consumers of healthcare in their market? What are they doing to transform that experience?
Key Points: Pharmacists are good at closing care gaps, developing plans, patient advocacy and navigating the healthcare delivery system It’s the little things that accumulate that we need to pay attention to, sometimes more so than some big grand reveal. If anyone can disrupt healthcare, Amazon can. They're willing and maybe more importantly, they can afford to try and fail. https://www.cedars-sinai.org/ (Cedars-Sinai)
September 2, 2022: What do the first 100 days look like in a CIO role? What if you have really big boots to fill? https://www.linkedin.com/in/craig-kwiatkowski-0b00b8a/ (Craig Kwiatkowski), Senior VP and CIO at https://www.cedars-sinai.org/ (Cedars-Sinai) is carrying the torch to ensure that Cedars-Sinai’s unwavering focus on providing quality, safe, equitable and high value patient care stays on track. How does a pharmacist background help you in a CIO role? How do you navigate the healthcare delivery system so that it functions smoothly between the physician, the nurse and the patient? How do you ensure precision, accuracy, logic and safety? What is Cedars-Sinai doing to make the clinician's life easier, more productive and more satisfying? How are they approaching consumers of healthcare in their market? What are they doing to transform that experience?
Key Points: Pharmacists are good at closing care gaps, developing plans, patient advocacy and navigating the healthcare delivery system It’s the little things that accumulate that we need to pay attention to, sometimes more so than some big grand reveal. If anyone can disrupt healthcare, Amazon can. They're willing and maybe more importantly, they can afford to try and fail. https://www.cedars-sinai.org/ (Cedars-Sinai)
Every hospital has thousands of devices that cost thousands of dollars each, yet most of them are idle around 52% of the time. On top of all that, the nursing units are always asking for more! Having an up-to-date inventory, tracking utilization, and monitoring physical location can significantly improve effectiveness and will return millions of dollars back to the operational budget. To learn more about Clinical Device Efficiency, visithttps://www.medigate.io/ ( https://www.medigate.io/)http://medigate.io/cde (cde) This is episode 4 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Mergers and Acquisitions, Holistic Assessments, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
Every hospital has thousands of devices that cost thousands of dollars each, yet most of them are idle around 52% of the time. On top of all that, the nursing units are always asking for more! Having an up-to-date inventory, tracking utilization, and monitoring physical location can significantly improve effectiveness and will return millions of dollars back to the operational budget. To learn more about Clinical Device Efficiency, visithttps://www.medigate.io/ ( https://www.medigate.io/)http://medigate.io/cde (cde) This is episode 4 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Mergers and Acquisitions, Holistic Assessments, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
What kind of problems arise as a result of starting on a security strategy without doing holistic assessments? We're all trying to improve cybersecurity across healthcare. It’s a never ending job, unfortunately, but knowing where you’re at across different mile markers or points in time, can really help guide you. How do you acquire the data that will allow you to evaluate and refresh your strategy as needed? What processes are in place? How do you bring new devices onto your network? How do you apply or enforce security policy? What processes can you vet or challenge? What technology do you have? Are you missing some key components or are there components that are not talking to each other? From a holistic standpoint, using an external third party can really help to find the gaps. That’s where Medigate comes in. They can help you to identify and quantify all of the threats and then manage those threats within and adapt your existing management structure.https://www.medigate.io/services ( https://www.medigate.io/services) This is episode 3 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Mergers and Acquisitions, Improved Device Effectiveness, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
August 26, 2022: Two healthcare journalists go head to head! https://www.linkedin.com/in/scott-becker-private-equity-podcast-scott-becker-ab7056176/ (Scott Becker), Publisher of https://www.beckershospitalreview.com/ (Beckers) and our very own Bill Russell. What is their take on Amazon’s Purchase of OneMedical? What is the tech giant trying to do? The number one aim of smart business is to double down on your strengths and close off your weaknesses. But does this ruthless strategy hurt healthcare? Does the American public care about data privacy? What are their thoughts on big tech having access to their medical data? Teledoc announced 1.3 billion in losses. Is this the future of telehealth? And why did Ohio Health outsource their entire IT team to Accenture? Key Points: Healthcare is 20 plus percent of the economy People only care about data privacy when embarrassing stuff comes out about them There is still very much the VC view of we don't want to do something unless it's gonna be a huge game changer We are in a very challenging time economically for health systems https://www.beckershospitalreview.com/ (Beckers)
August 26, 2022: Two healthcare journalists go head to head! https://www.linkedin.com/in/scott-becker-private-equity-podcast-scott-becker-ab7056176/ (Scott Becker), Publisher of https://www.beckershospitalreview.com/ (Beckers) and our very own Bill Russell. What is their take on Amazon’s Purchase of OneMedical? What is the tech giant trying to do? The number one aim of smart business is to double down on your strengths and close off your weaknesses. But does this ruthless strategy hurt healthcare? Does the American public care about data privacy? What are their thoughts on big tech having access to their medical data? Teledoc announced 1.3 billion in losses. Is this the future of telehealth? And why did Ohio Health outsource their entire IT team to Accenture? Key Points: Healthcare is 20 plus percent of the economy People only care about data privacy when embarrassing stuff comes out about them There is still very much the VC view of we don't want to do something unless it's gonna be a huge game changer We are in a very challenging time economically for health systems https://www.beckershospitalreview.com/ (Beckers)
One of the hardest things to achieve in business is a Merger and Acquisition. Even with a successful M and A, there’s always challenges. There's always stress. And so many questions that must be asked. What technology standards do they operate with? What devices do they have in their environment? What best practices do they adhere to? I think everybody in the world assumes that the CIO knows all this and can identify all the devices and knows what patch version and what risk level etc. But that is not always the case. Connected devices bring complicated risks, so Medigate created a single platform to orchestrate and integrate HDO security throughout your environment, so you can connect with confidence.https://www.medigate.io/demo ( https://www.medigate.io/demo) This is episode 2 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Holistic Assessments, Improved Device Effectiveness, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
One of the hardest things to achieve in business is a Merger and Acquisition. Even with a successful M and A, there’s always challenges. There's always stress. And so many questions that must be asked. What technology standards do they operate with? What devices do they have in their environment? What best practices do they adhere to? I think everybody in the world assumes that the CIO knows all this and can identify all the devices and knows what patch version and what risk level etc. But that is not always the case. Connected devices bring complicated risks, so Medigate created a single platform to orchestrate and integrate HDO security throughout your environment, so you can connect with confidence.https://www.medigate.io/demo ( https://www.medigate.io/demo) This is episode 2 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Holistic Assessments, Improved Device Effectiveness, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
Visibility is the foundation for zero trust. The reality is that threats in healthcare are getting much more complex. There’s a much broader attack surface. It’s extremely hard to know where all of our devices are. It was hard to know where they were before, which brings us to the question, is zero trust even achievable in healthcare? What does visibility look like and what does it mean? If you don't know what devices are out there or if you're not certain that they’re connecting to your network then it's really hard to apply any security techniques against those devices. Medigate created a single platform to help with visibility and understanding of what devices are there and what’s connecting to the network, so you can connect with confidence.https://www.medigate.io/ ( https://www.medigate.io/) This is episode 1 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Mergers and Acquisitions, Holistic Assessments, Improved Device Effectiveness, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
August 19, 2022: What was it like in the early stages of the pandemic through the eyes of a Secretary of Family and Social Services? https://www.linkedin.com/in/jennifer-sullivan-md-mph-3a081760/ (Jen Sullivan) who is now the Senior Vice President Strategic Operations at https://atriumhealth.org/ (Atrium Health) shares her thrilling and beautifully put story about handling the crisis, the vaccine rollout and other logistics at the state level through her fascinating lens. During the episode we ponder: What is the current status of the data infrastructure between states and health systems? How can we build behavioral health in an integrated way? How do we build novel delivery systems of care that go to people rather than our historic way where people have to come to us? What kind of magic happens when you combine an innovation hub and medical school all in one space? How can we best train our next generation of physicians? Are we seeing more virtual technology being used? How is that augmenting the training experience?
Key Points: When people looking at a health system, they're really looking for a partner in health One of my favorite evolutions of public health is precision public health How do you hire the right people and create an environment in which they can practice empathy? https://atriumhealth.org/ (Atrium Health)
August 12, 2022: The Ukraine boasts a very educated and committed workforce. US companies have been working closely with teams over there for many years, diversifying their portfolio and bettering their fields. What do you do when war breaks out? How do you continue to support and work with that team? https://www.linkedin.com/in/bcrobertson/ (Brian Robertson), CEO of https://www.visiquate.com/ (VisiQuate), explains how working with his team of data scientists has changed over the last couple of months. What contingency plans should you have in place? How can you help support their safety and how can you support them 100% remotely? What gets lost in translation? This episode is a one-stop shop for those wanting to hear about working with teams all over the world, remote work and culture, telemedicine, and the magic of Ukraine. Key Points: Coding culture in the Ukraine started rapidly growing in the early 2000’s How do you get into a career of healthcare analytics? https://www.visiquate.com/ukraine (Visiquate - donate to the Ukraine) https://www.visiquate.com/ (VisiQuate)
Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems.https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ ( Register here)
August 12, 2022: The Ukraine boasts a very educated and committed workforce. US companies have been working closely with teams over there for many years, diversifying their portfolio and bettering their fields. What do you do when war breaks out? How do you continue to support and work with that team? https://www.linkedin.com/in/bcrobertson/ (Brian Robertson), CEO of https://www.visiquate.com/ (VisiQuate), explains how working with his team of data scientists has changed over the last couple of months. What contingency plans should you have in place? How can you help support their safety and how can you support them 100% remotely? What gets lost in translation? This episode is a one-stop shop for those wanting to hear about working with teams all over the world, remote work and culture, telemedicine, and the magic of Ukraine. Key Points: Coding culture in the Ukraine started rapidly growing in the early 2000’s How do you get into a career of healthcare analytics? https://www.visiquate.com/ukraine (Visiquate - donate to the Ukraine) https://www.visiquate.com/ (VisiQuate)
Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems.https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ ( Register here)
August 5, 2022: Today is a special highlight reel episode featuring Townhall’s different hosts, guests and topics that really illustrate what this channel is all about: Community. We’ve clipped together some of our favorite moments from the past 6 months. Lee Milligan, CIO for Asante and Mark Stockwell, Director of ITS Enterprise Services at Asante - https://youtu.be/iDF4PUoriME (Framework, Discovery, and Launch of a Successful Data Governance Program) Reid Stephan, VP and CIO at St. Lukes and Todd Dunn, Vice President of Innovation at Atrium Health - https://youtu.be/8-SDVQ2DmuQ (Empathy Married with Curiosity are the Two Foundational Principles of Great Innovation) Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care and Matthew Sakumoto, Virtualist & Clinical Informatics Physician Champion at Sutter Health - https://youtu.be/PHC5MWUvMDE (Virtual Primary Care Creates Hybrid Care Coordination For Patients) Brett Oliver, Family physician and Chief Medical Information Officer at Baptist Health and Andy Truscott, Global Health Technology Lead for Accenture - https://youtu.be/kcrOTZIHGWA (A Physician And A Technologist Ask How To Make Health IT Projects Less Burdensome For Clinicians) Lee Milligan, CIO for Asante and Allison Graffis, Manager of Clinical Informatics Training at Asante - https://youtu.be/fqDztUGshaU (A One Hour Call Results In 104 Hours A Year Saved For One Clinician) Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care and Peter Hong, Clinical Informatics Fellow and Pediatric Hospitalist fellow at Boston Children's - https://youtu.be/sgWvu1usyGk (How Can Health Systems And Centers Carry App Maintenance?) Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health and Aaron Miri, SVP, Chief Digital & Information Officer at Baptist Health Jacksonville - https://youtu.be/QHOGHuQuZVE (How Has COVID And The Use Of Telehealth Affected The Relationship Between Health IT And Clinicians?) Reid Stephan, VP and CIO at St. Lukes and Carrie Liken, Head of Industry for Healthcare at Yext - https://youtu.be/bIB7-kQiQoc (Data Interoperability Will Be Important In 2022, How Can Organizations Prepare?)
August 3, 2022: It's hard to imagine a more complex and dense information ecosystem than that in healthcare. Petabytes of data flying around hybrid networks, a growing reliance on the cloud, a strict but often vague regulatory situation, a very active M&A environment and a severe shortage of skilled and experienced workers. https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt) of https://www.proofpoint.com/us (Proofpoint) and http://www.linkedin.com/in/chasefranzen/ (Chase Franzen) of https://www.sharp.com/ (Sharp HealthCare) are here to help you protect your system. What are the key threats to patient data today? What are the main vulnerabilities? How can you prevent email attacks? What are the main “portals” for exfiltration? How do you safeguard these portals? What are the best solutions in the market to help mitigate these threats? Key Points: Healthcare is a virtual treasure trove. It attracts the full gamut of attackers. What are the key threats? Are cyber attacks getting more sophisticated? You've got to have a defense and death strategy https://www.proofpoint.com/us (Proofpoint) https://www.sharp.com/ (Sharp HealthCare)
Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team - Thu Aug 11 @ 1pm ET / 10am PT “Cybersecurity-what’s your emergency?” “We need help. It’s an attack.” “Hello? Hello!” What can we do about the staffing shortage in cybersecurity? With research suggesting that nearly a third of the cybersecurity workforce is planning to leave the industry in the near future, organizations are left in a worrisome position, especially as attack surfaces are growing. So, where do we move forward from here knowing that we are facing low numbers in the field already and it’s likely to get even worse? https://thisweekhealth.com/webinar-sempris-cyberstaffing_recruit-retain-optimize-cybersecurity-team/ (Register here)
Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems. https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ (Register here)
July 29, 2022: https://www.linkedin.com/in/atreja/ (Ashish Atreja), CIO and Chief Digital Health Officer oversees https://health.ucdavis.edu/welcome/index.html (UC Davis Health)’s expansion of its digital relationships with patients and other hospitals, bridging the gap between IT, academia, research, and innovation as “Digital Davis” becomes a global hub for digital health. Prior to UC, he was at Mount Sinai where he established one of the first innovation hubs within an academic medical center to build and test disruptive digital health technologies. It’s all part of his plan to transform the industry. Is Ashish the Elon Musk of the healthcare world?
Key Points: You want more touchpoints? I want more touchpoints. We prescribed a remote bluetooth monitoring app for heart failure patients that showed 40% of emission reduction What do we need to do to move the needle? At the end of the day, it’s behavioral change. We have made healthcare boring. We study so much in medical school but we don’t study communication and behavioral science https://health.ucdavis.edu/welcome/index.html (UC Davis Health)
Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team - Thu Aug 11 @ 1pm ET / 10am PT “Cybersecurity-what’s your emergency?” “We need help. It’s an attack.” “Hello? Hello!” What can we do about the staffing shortage in cybersecurity? With research suggesting that nearly a third of the cybersecurity workforce is planning to leave the industry in the near future, organizations are left in a worrisome position, especially as attack surfaces are growing. So, where do we move forward from here knowing that we are facing low numbers in the field already and it’s likely to get even worse?https://thisweekhealth.com/webinar-sempris-cyberstaffing_recruit-retain-optimize-cybersecurity-team/ ( )https://thisweekhealth.com/webinar-sempris-cyberstaffing_recruit-retain-optimize-cybersecurity-team/ (Register here)
Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems.https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ ( )https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ (Register here)
July 22, 2022: Today we talk to https://www.linkedin.com/in/anna-dover-02137117/ (Dr. Anna Dover), Director, Product Management at https://www.fdbhealth.com/ (First Databank) (FDB). We hit on staff shortages, clinician burnout, drug databases, alert fatigue, and governance. What does it take to create and deliver the world’s most trusted drug databases? What can we do to reduce physician and nurse stress? What challenges do pharmacists face in both retail and health system settings? How do we address the overabundance of drug-related clinical decision support alerts? How is healthcare technology resolving some of the drug-related over-alerting and how are the tools available today different from those in the past? What are some other ways that these drug-related CDS tools can help clinicians and improve patient care? What does the future hold in this area? Key Points: The one line item on everybody's P and L right now, which is just absolutely killing them, is the contract labor line The hard part with alerts is if you fire them off too many times, they become white noise Unfortunately the workflow of care for a patient can be frenetic The biggest players in healthcare analytics tend to be the EHR software vendors https://www.fdbhealth.com/ (First Databank)
Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team - Thu Aug 11 @ 1pm ET / 10am PT “Cybersecurity-what’s your emergency?” “We need help. It’s an attack.” “Hello? Hello!” What can we do about the staffing shortage in cybersecurity? With research suggesting that nearly a third of the cybersecurity workforce is planning to leave the industry in the near future, organizations are left in a worrisome position, especially as attack surfaces are growing. So, where do we move forward from here knowing that we are facing low numbers in the field already and it’s likely to get even worse? https://thisweekhealth.com/webinar-sempris-cyberstaffing_recruit-retain-optimize-cybersecurity-team/ (Register here)
Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems. https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ (Register here)
July 15, 2022: https://www.linkedin.com/in/rich-birhanzel-26953055/ (Rich Birhanzel), Global Health Lead at https://www.accenture.com/us-en (Accenture). The Accenture Technology Vision 2022 is hot off the presses. It reveals that the “Metaverse Continuum”— a spectrum of digitally enhanced worlds, realities and business models—is redefining how the world works, operates and interacts. We see businesses racing toward a future that is very different from the one in which they were designed to operate, while technologies, such as extended reality, blockchain and edge computing, are converging to reshape human experiences. So how do we make the leap and take the lead in the metaverse?
Key Points: We are now starting to see some experimentation and early use cases around Metaverse Something we've been after in healthcare for a long time, is the ability of the individual to own his or her data It’s really important to have a data architecture across the enterprise that defines who people are Internet of Ownership is such an interesting and important concept We have a clinical capacity issue globally https://www.accenture.com/us-en/blogs/intelligent-operations-blog/metaverse-continuum-set-to-redefine-how-the-world-operates (Metaverse continuum set to redefine how the world operates - Accenture) https://www.accenture.com/us-en (Accenture)
July 8, 2022: A special episode of Keynote this week combines different guests and topics that really illustrate what this channel is all about and what conversations we’ve been able to have the past 6 months. We’ve clipped together some conversations that hit hard, shared innovation, and pursued different outlooks on healthcare and health IT. In Part 2 of our curated playlist, we feature the following guests and topics: 1. Phoebe Yang, General Manager at AWS, Healthcare - https://youtu.be/a3v_gYFpC-Q (AWS's Phoebe Yang Explains How Technology Can Address Disparities in Access to Healthcare) 2. Daniel Barchi, CIO at New York-Presbyterian - https://youtu.be/q4w-tZbdSnA (How Can Vendor Partners Successfully Approach CIOs?) 3. Aaron Miri, CIO, Baptist Memorial Jacksonville - https://youtu.be/CmWL3VrjZks (Creating a Culture that Fosters Collaboration, Innovation, and Problem Solving in Health IT) 4. Nadine Hachach-Haram, Founder and CEO at Proximie - https://youtu.be/aDpGBIAm_Lo (Healthcare Needs to Replace Brick and Mortar with Patient-Centered Care) 5. Aneesh Chopra, President of CareJourney - https://youtu.be/vVDkd5Wc_fE (Does the Business Model in Healthcare Drive the Need for Interoperability?) 6. Micky Tripathi, National Coordinator for Health Information Technology at Office of the National Coordinator for Health Information Technology (ONC) - https://youtu.be/4r51fbWUNAg (Micky Tripathi Explains What TEFCA Means For Healthcare: Accurate And Accessible Data) 7. David Feinberg, President & CEO of Cerner - https://youtu.be/uzPZep9fNQY (The Power of 'Dr. Google' and How it has Become Better Access to Information) 8. Stephen Klasko, Former President at Jefferson Health / Executive In Residence at General Catalyst - https://youtu.be/LNITxmsh-gg (Investing in our Future through Population Health, Predictive Analytics, and Social Determinants)
July 1, 2022: A special episode of Keynote this week combines different guests and topics that really illustrate what this channel is all about and what conversations we’ve been able to have the past 6 months. We’ve clipped together some of our favorite moments, though it was hard to choose just a few. In Part 1 of our curated playlist, we feature the following guests and topics: 1. Mark Cuban, American billionaire & entrepreneur, Mark Cuban Cost Plus Drug Company - https://youtu.be/uGrhGnB4XoM (How will Mark Cuban Break into the Existing Systems in Healthcare to Make Equity Changes?) 2. John Halamka, President of Mayo Clinic Platform - https://youtu.be/yyBrKCUYOCE (AI and the Future of the EHR in Healthcare) 3. Angela Yochem, EVP Chief Transformation & Digital Officer at Novant Health - https://youtu.be/0MM_sRyNjwc (The Future Of Healthcare Is Empowering The Individual To Manage Their Wellness In A Continuum) 4. Lee Shapiro, Managing Partner at 7wireVentures - https://youtu.be/qSkj5PghCX0 (2022 Fundraising Predictions from Managing Partner of 7WireVentures) 5. Glen Tullman, CEO at Transcarent - https://youtu.be/sOq9T9adsxs (How Transcarent is Challenging the Confusing, Complex, and Costly State of Healthcare) 6. Missy Krasner, Venture Chair at Redesign Health - https://youtu.be/V7om0ZjE-fU (Big Tech's Decentralized Approach To Healthcare Innovation And Its Affect On Partnerships) 7. Rob DeMichiei, Former CFO / Board Director and Strategic Advisor at Health Catalyst- https://youtu.be/mBNPsyOfBGI (Healthcare Providers Reassess Strategy to Compete with 2022 Landscape) 8. Lee Milligan, CIO at Asante - https://youtu.be/u12sN2jK-_I (The First Moments of a Ransomware Attack: That First Phone Call)
June 24, 2022: Today we are sharing the Health Care Industry Cybersecurity (HCIC) Task Force's report on cybersecurity: https://www.phe.gov/Preparedness/planning/CyberTF/Documents/report2017.pdf (Report on Improving Cybersecurity in the Health Care Industry). They identified the following 6 key imperatives: Define and streamline leadership, governance, and expectations for healthcare industry cybersecurity Increase the security and resilience of medical devices and health IT Develop the healthcare workforce capacity necessary to prioritize and ensure cybersecurity awareness and technical capabilities Increase healthcare industry readiness through improved cybersecurity awareness and education Identify mechanisms to protect research and development efforts and intellectual property from attacks or exposure Improve information sharing of industry threats, risks and mitigation
Three Task Force members graciously sat down with us to explain and engage in a conversation about the key imperatives: https://www.linkedin.com/in/wmarshrn-cybernurseleader/ (Bradford Marsh), EVP Government Health Security & Technology at First Health Advisory, https://www.linkedin.com/in/theresa-meadows-b6247a9/ (Theresa Meadows), CIO at Cook Children's and https://www.linkedin.com/in/david-ting-1a420/ (David Ting), Chief Technology Officer / Founder of Tausight.
Key Points: What is the current state of the healthcare cyber landscape? In healthcare we know that we don't have a good way to share information We have issues with legacy technology The attack surface has gotten a lot larger What are some action plans that someone could take, post report, to begin to implement changes? https://www.phe.gov/Preparedness/planning/CyberTF/Documents/report2017.pdf (Report on Improving Cybersecurity in the Health Care Industry) https://healthsectorcouncil.org/ (Healthcare and Public Health Sector Coordinating Council (HSCC) Cybersecurity Working Group (CWG))
June 17, 2022: Today we have a special treat. https://www.linkedin.com/in/jonathan-l-manis-644016173/ (Jonathan Manis), Senior VP and CIO for CHRISTUS Health walks us through his Opening Keynote “Re-Design Healthcare” presented at the Texas HIMSS conference. In this episode, it becomes utterly apparent that the healthcare industry needs a mind-shift. We delve into mobility, connectivity, consumerism and an alteration to “prediction and prevention” versus the “provision” of care to the sick and unwell. Healthcare can’t advance with a new approach until we stop using the old approach. How can we nix some of the complexity? Are customer experience expectations different across different countries? Healthcare consumers are stuck with what their insurance carriers’ want them to do. Will we ever break out of that model? How can we re-design healthcare?
Key Points: In this digital hurricane world, healthcare is lagging way behind Venture capitalists are not investing in the delivery of better healthcare. Venture capitalists are investing in better healthcare delivery. I hate talking about innovation. We don't need innovation, we need adoption. https://www.christushealth.org/ (CHRISTUS Health)
June 10, 2022: Staffing and hiring is a real challenge for health systems right now. https://www.linkedin.com/in/chad-brisendine-5aa5414/ (Chad Brisendine), VP/CIO at St. Luke's University Health Network shares his insights into this shortage crisis. What other big challenges are facing St Luke’s? How are they improving patient check-in and the overall patient experience? Does Chad spend time with the university to talk about their curriculum and what they should be focused on? What is it about the Microsoft tool suite that brings massive benefits to health IT departments? How does a mid-size health system think in regard to their innovation investments? What can they do to de-risk these investments? Key Points: What will CIOs focus on over the next two years? How can we reduce the number of tools clinicians are using? Strategic innovation alignment https://www.slhn.org/ (St. Luke's University Health Network)
June 3, 2022: Today Bill and https://www.linkedin.com/in/bj-moore-2430365/ (B.J Moore), Executive VP & CIO at Providence discuss the EHR, ERP solutions, digital imaging, tech debt, the hybrid work model and more. The technology infrastructure in healthcare is still 15 to 20 years behind other sectors. B.J brings his previous Microsoft experience to the table. How can we avoid tech debt? What keeps us from moving forward? What kind of architecture and strategies can we aspot? What advances have been made with imaging? Does dual factor authentication ruin clinician satisfaction? And how do you pull off consolidating to a single instance of Epic, in an extremely complicated health system?
Key Points: The 3 strategic pillars: simplify, modernize and innovate A lot of the advancements around AI and machine learning are coming from imaging There’s so many analytics capabilities you can get through Azure, that the traditional health system who hasn't adopted cloud isn't experiencing yet https://www.providence.org/ (Providence)
June 1, 2022: Incident response (IR) for healthcare IT, clinical operations and administration is more critical than ever. To safeguard healthcare-based information, improve cybersecurity posture and build resilience against security breaches, Sirius Healthcare has partnered with top-tier incident response partners CrowdStrike and Semperis to develop and deliver a healthcare-focused Incident Response Program and retainer-based IR and recovery services to better prepare healthcare systems for cybersecurity incidents. Our agreements with CrowdStrike and Semperis allow Sirius to resell Incident Response retainers based on their technologies on Sirius paper. Semperis, the market leader for Active Directory and hybrid-identity security, is our #1 partner for Active Directory security and resiliency. CrowdStrike is our #1 solution partner in the remote IR and EDR service. Their Falcon Complete is a must-have for remote IR services and on every cyberinsurance approved IR vendor list. We engage CrowdStrike during every active healthcare incident, and the Falcon Complete and Overwatch threat-hunting team to increase the odds of repelling threat actors. This is a unique offering that will position us to be a strategic partner with healthcare organizations’ IT security and IT operations, and it should absolutely be at the top of your list for healthcare client conversations. Check out these resources to learn more:
Key Points: Visit thehttps://siriuscom.sharepoint.com/sites/SiriusConnect/salescenter/SitePages/Healthcare%20Solutions%20Playbooks/Healthcare%20Incident%20Response%20Program.aspx ( )https://siriuscom.sharepoint.com/sites/SiriusConnect/salescenter/SitePages/Healthcare%20Solutions%20Playbooks/Healthcare%20Incident%20Response%20Program.aspx (Healthcare Incident Response Program playbook) on the Sales Center Download thehttps://siriuscom.sharepoint.com/sites/SiriusConnect/salescenter/Healthcare%20Gated%20Resources/Incident%20Response%20(IR)%20Program/SOL_HCINCIDENTRESP.pdf?web=1 ( Healthcare Incident Response Program) collateral Read thehttps://www.linkedin.com/pulse/zen-art-incident-response-retainers-drex-deford?trk=articles_directory ( )https://www.linkedin.com/pulse/zen-art-incident-response-retainers-drex-deford?trk=articles_directory (Zen and the Art of Incident Response Retainers) blog post by CrowdStrike’s executive healthcare strategist Listen to thehttps://podcasts.apple.com/us/podcast/reverse-engineering-a-hackers-approach-to-breaking/id1334922721?i=1000562090716 ( )https://podcasts.apple.com/us/podcast/reverse-engineering-a-hackers-approach-to-breaking/id1334922721?i=1000562090716 (Reverse Engineering a Hacker’s Approach to Breaking into Healthcare) podcast, from This Week Health: Conference
May 27, 2022: What's it like being a host for This Week Health TownHall? Join us today for a very special episode with two of our hosts https://www.linkedin.com/in/jakelancaster8/ (Jake Lancaster), Chief Medical Information Officer at https://www.baptistonline.org/ (Baptist Memorial Health Care) and https://www.linkedin.com/in/brett-oliver-md-1b1b6017/ (Brett Oliver), Family Physician and Chief Medical Information Officer at https://www.baptisthealth.com/ (Baptist Health). What is top of mind right now for CMIOs in healthcare right now? How is technology helping with the nursing shortage and clinician burnout? How do you get a group of people who have practiced medicine in a certain way for decades to adopt the EHR? How do you get them to do scheduling in a common way so that you can digitize it and make it a digital workflow? Key Points: Burnout and staffing shortages are on the rise Nursing is an area that has been neglected until recently Organizational change management
May 20, 2022: How do mid-size health systems get funding for investments that will spark innovation? https://www.linkedin.com/in/jlvengco/ (Joel Vengco), SVP and Chief Information & Digital Officer at Hartford HealthCare and https://www.linkedin.com/in/jeffrey-sturman-281864/ (Jeffrey Sturman), Senior VP & CIO at Memorial Healthcare System join us today to discuss. How do you narrow down your investment focus? What are the primary benefits of an innovator working with a health system? How does this funding stand up from a governance standpoint? What role do other health systems play in the investing process? How do you de-risk investments? Key Points: What defines success for your innovation program? What if we created a channel, an environment, a platform where our internal and external collaborators could work with us to solve problems? What are some of the innovation opportunities that come out of venture capital relationships? Health systems are working together to de-risk some of the things that they're doing
May 18, 2022: What do hackers want from healthcare? Join us for a special episode. Reverse Engineering, a Hackers Approach. https://www.linkedin.com/in/guidogrillenmeier/ (Guido Grillenmeier), Chief Technologist at Semperis and https://www.linkedin.com/in/mattsickles/ (Matt Sickles), Solutions Architect at Sirius Healthcare walk us through Semperis Purple Knight. A free tool to help you find your most dangerous vulnerabilities. AD is typically a weak point for HC organizations. 90% of attacks exploit AD. It is very difficult to gain an understanding of where your AD is at risk. Purple Knight maps those indicators to the MITRE ATT&CK Framework and provides guidance on how to fix the issues. As hackers, what defenses do we have to be concerned about? What will cause us to choose a different target? If we are detected will that just move our timeline up or will we move on? How long do we need access to the compromised AD to know if we can get to our target hack? How much time do we need in the target system? And flipping back to the other side, what can a CIO do today to ensure their health system is ready for an attack on their Active Directory? Key Points: AD is typically a weak point for HC organizations, 90% of attacks exploit AD It is very difficult to gain an understanding of where your AD is at risk You cannot secure older operating systems the same way as newer ones What is the state of active directory right now? Download https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.purple-knight.com%2F%3Futm_medium%3Dpd%26utm_source%3Dtwih%26utm_campaign%3Dss%26utm_content%3Dpk&data=05%7C01%7Cthomasl%40semperis.com%7Cbeaaa05a46754ed180af08da386f965b%7C994bd4e175044e39989148149b5eccf2%7C0%7C0%7C637884349292308349%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=cdC0fGGJe7XI%2FrFBntBDKIZJb1blQCige7biI9ai5go%3D&reserved=0 (Semperis Purple Knight) now
May 13, 2022: Today we walk through the impressive resume of https://www.linkedin.com/in/charlesboicey/ (Charles Boicey), Chief Innovation Officer at https://clearsense.com/ (Clearsense). Beginning as a Paramedic, moving to Nursing and working at the LA county USC Medical Center in the 80s and 90s in the thick of a unit filled with gunshots, stabbings and other mayhem from man versus man. Moving on to Nurse Manager, Senior Clinical Project Manager. Completing Computer Science, Technology and Management degrees. Next was Clinical Informatics Officer then Informatics Solutions Architect at UCI followed by Co-Founder and Chief Innovation Officer for Social Health Insights. Charles is currently a Professor at Stony Brook and leader of Clearsense. He believes the doctor of the future will give no medication, but in the interest of patients give care of the human frame in diet and the cause and prevention of disease. Charles is dedicating his career to engaging people, not in healthcare, but in health. Key Points: The number one thing that's tweeted about hospitals is …. food! The end product isn't what's in your head. It's what the clinical staff needs. Technology is improving exponentially and the need for technology is exponential. What does it look like when data governance is done right? https://clearsense.com/ (Clearsense)
May 6, 2022: In an industry marked by rapid turnover and burnout, https://www.linkedin.com/in/mariannyeager/ (Mariann Yeager) is an anomaly. This year, she is celebrating 10 years at the helm of https://sequoiaproject.org/ (The Sequoia Project), a public-private collaborative formed to advance implementation of secure, interoperable nationwide health information exchange. What was the lay of the land with regard to interoperability 10 years ago? Why was data exchange so hard at the time? How did the pandemic impact the interoperability landscape? How has the 21st Century Cures Act changed the work of the Sequoia Project? How would we like to see patients engage with their data over the next five years? What work is The Sequoia Project doing to support the implementation of TEFCA? Key Points: In 2012 a lot of healthcare was not yet digitized. We were just starting to see that evolve. The goal of TEFCA is a single on-ramp for connectivity nationwide There’s a big push in the US for a national patient identifier AI and machine learning are bringing up a whole new set of problems with our data https://sequoiaproject.org/ (The Sequoia Project)
April 29, 2022: https://www.linkedin.com/in/pwoodard/ (Patrick Woodard), VP and Chief Digital Officer at https://www.methodisthealth.org/ (Methodist LeBonheur Health) has a mission. It’s to help transform Methodist’s digital health technology so they can integrate user-friendly and interactive platforms to expand patient engagement. Clinicians come to work to do a good job every day. They don't want to have to fight with the systems that they have. That’s why it’s healthcare IT leaders’ jobs to make sure that the right innovative platforms are in place to build a future where the patient experience thrives on continuity and ease of access. How does a Chief Digital Officer prioritize what projects they’re looking at? How has virtual care helped patients in rural America? Have the increased threats within cybersecurity changed the way we approach digital strategy? Key Points: We want patients to feel connected to their health They don't remember what you say. They don't remember what you do. They remember how you made them feel. How can we make the patient experience more continuous? Healthcare has always had a data problem https://www.methodisthealth.org/ (Methodist LeBonheur Health)
April 22, 2022: Here to transform the healthcare experience from sick care to well care is https://www.linkedin.com/in/sklasko/ (Stephen Klasko, MD), Executive in Residence at General Catalyst and former President and CEO of Jefferson Health. Health assurance is reducing the cost of healthcare in a way that doesn't leave anyone behind. How much will the current healthcare delivery organizations have to change in order to realize meaningful progress? How do we overcome the inertia that exists within the system? How can we align the economic and consumer centric goals of wellness and care? Will we see meaningful progress in health equities? Are we focused as providers on the right areas of innovation and digital transformation? Key Points: The greatest source of bankruptcy in America is still healthcare related costs How can traditional providers approach innovation and transformation? 81% of healthcare executives say the pace of digital transformation for their organization is accelerating The one word that comes out of everybody's mouth about the future is data. Data. We need data. https://www.generalcatalyst.com/ (General Catalyst)
April 15, 2022: Here to talk about healthcare through the lens of his technology career is https://www.linkedin.com/in/david-feinberg-md/?trk=public_profile_browsemap (David Feinberg), President & CEO of https://www.cerner.com/ (Cerner) and formerly at Geisinger and Google. Owner of the famous quote “We look to eliminate the waiting room and everything it represents.” How can technology, with its unique position in healthcare, address the challenges faced on an everyday basis? What further obstacles remain? How do we overcome the inertia of healthcare? Is Geisinger's 'money-back guarantee' paying off? How do we fund programs that will make American’s live healthier lifestyles? How can we change the EHR to make the experience more effective for everyone involved? Key Points: Around 15% of the 20 billion Google searches per day are health related At Cerner, I have this amazing opportunity to see how healthcare is delivered around the world The fundamental problem with healthcare is that the system is built around providers as opposed to around consumers https://www.cerner.com/ (Cerner)
April 8, 2022: Our guest today is https://www.linkedin.com/in/mark-cuban-06a0755b/ (Mark Cuban), American billionaire entrepreneur, television personality, media proprietor and the Founder of the https://costplusdrugs.com/ (Mark Cuban Cost Plus Drug Co). The drug industry is up against giant companies with lots of money and influence and complicated relationships with tentacles wrapped around government manufacturers, insurance companies, drug stores, pharmacists, retailers and more. There's all kinds of super complicated contract arrangements that include rebates and hardwired incentives that keep this giant self-licking ice cream cone stuck together. The participants in this cartel like the deals they have and they make good money on them. The system is built to keep others out. But every American should have access to safe, affordable medicines. How is the https://costplusdrugs.com/ (Mark Cuban Cost Plus Drug Co) disrupting this space? Key Points: We have one simple goal. To be the lowest cost provider of drugs. Period. End of story. Patients want cheaper drugs. It makes their life easier. A red flag in the cost of healthcare in the US is the administrative costs https://costplusdrugs.com/ (Mark Cuban Cost Plus Drug Co) Mark Cuban’s email: mcuban@gmail.com
April 6, 2022: https://www.linkedin.com/in/ittai-dayan-md-89447167/ (Ittai Dayan, MD), Cofounder and CEO of https://www.rhinohealth.com/ (Rhino Health) and https://www.linkedin.com/in/mtilkin/ (Mike Tilkin), CIO at https://www.acr.org/ (American College of Radiology) join http://linkedin.com/in/IntegratorBrad (Brad Genereaux), Medical Imaging & Smart Hospitals Alliance Manager for https://www.nvidia.com/en-us/ (NVIDIA) to discuss Federated AI Learning models. They deep dive into the NVIDIA AI Enterprise on VMware vSphere with https://tanzu.vmware.com/ (VMware Tanzu) solution mixed with ACR Connect powered by Rhino Platform. What kind of work is the American College of Radiology doing in this area? With data connections to the various member organizations, how does this allow the community to work together on AI problems? Why is it important to move the compute towards the edge? What does it take to stand up a model like this and unlock the power of AI in the enterprise? Where would a CTO or CIO start this process?
Key Points: 00:00:00 - Intro 00:03:45 - The problem space right now is providing education for tools that are going to help healthcare folks validate algorithms 00:05:55- What we've done with NVIDIA certified systems and AI enterprise with VMware as our virtualization stack is create an ecosystem where we can build all of our applications on one environment https://www.rhinohealth.com/ (Rhino Health) https://www.acrdsi.org/ (American College of Radiology - Data Science Institute) https://www.nvidia.com/en-us/ (NVIDIA) https://tanzu.vmware.com/ (VMware Tanzu)
We conducted close to 50 interviews with industry leaders. We heard some recurring themes and we heard some exciting new solutions to old problems. Today we feature clips from our conference interviews. Andy Crowder, Cara Babachicos, Cletis Earle, Jamie Nelson, John Kravitz, Kevin Shimamoto, Matt Sullivan, Michael Pfeffer, Ray Lowe, Ryan Witt, Scott MacLean, Zafar Chaudry and others. I hope you enjoy.
March 30, 2022: Imagine a future where smart hospital platforms allow clinicians to focus on patient care and leaders to focus on productivity. Sensors passively document into EHRs while dashboards and analytics ensure that staff and leadership are acting on real-time data and diagnostics. Joining Bill live at HIMSS 2022 is https://www.linkedin.com/in/stephanie-lahr-md-chcio-767b916/ (Dr. Stephanie Lahr), CIO at https://monument.health/ (Monument Health) and https://www.linkedin.com/in/andrew-gostine-md-mba-0054279a/ (Dr Andrew Gostine) CEO of https://www.artisight.com/ (Artisight). The future of patient care spaces is bright with potential technology solutions to improve patient care—from life-saving treatment based on predictive analytics to patient distraction devices. Healthcare has lagged behind in the adoption of new technologies in part due to lack of buy-in from staff and a resistance to adopt anything new, as well as associated high costs and budgetary constraints. That all changed when healthcare was faced with a global health crisis. Rapid adoption of tools and technologies became necessary to continue treating patients and survive. With that door now wide open, the industry is looking at patient room advancements in a new light. The use of vision, audio, touchless sensors, and artificial and augmented intelligence is becoming more common. And although we can’t know for certain what the future holds, we do know that we must maintain a flexible approach to defining the “patient room” and be as adaptable and agile as possible, especially as healthcare becomes increasingly consumer-focused. Key Points: 00:00:00 - Intro 00:02:30 - Artisight provides solutions to automate the frustrating parts of providing clinical care 00:13:15- If you've got room for improvement in the OR, the hospital rooms and in the clinics then you need a platform for reducing friction in all of those areas 00:14:30 - As a CIO, you appreciate a platform because it saves you from a hundred points solutions which are going to really tax your organization from a complexity standpoint and a cost standpoint https://www.artisight.com/ (Artisight) https://monument.health/ (Monument Health) https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius A CDW Company)
March 25, 2022: How can we re-imagine the digital operating room to accelerate the adoption of best practices and democratize access to care? https://www.proximie.com/ (Proximie) is a technology platform that allows clinicians to virtually ‘scrub in’ to any OR from anywhere in the world. https://www.linkedin.com/in/nadine-hachach-haram-bem/?originalSubdomain=uk (Dr. Nadine Hachach-Haram), Founder of https://www.proximie.com/ (Proximie), Faculty Singularity University, TED Speaker and Surgeon shares how her company empowers clinicians to share their skills in real-time, which reduces variation in care and ensures every patient receives the best healthcare every single time. Imagine a digitally connected world where a pipeline is connecting ORs and turning these once analog and undigitized environments into connected collaborative and intelligent environments. Key Points: 00:00:00 - Intro 00:08:45- Proximie is a vendor neutral application. We work with everyone. 00:14:20 - The genesis of surgical training was very much designed around see one, do one, teach one. Conceptually it seems good but there's a lot of flaws in that system. 00:16:30- No athlete today, at the top of their game, isn't being filmed all the time and getting feedback 00:31:50 - Proximie has a real mission and drive to change and disrupt surgery 00:35:05 - We are heading into a world where soon every operating room will be recorded https://www.proximie.com/ (Proximie)
March 23, 2022: https://www.linkedin.com/in/lyudkovitch/ (Laurence Yudkovitch), Product Manager and https://www.linkedin.com/in/josh-dagenhart-91997438/ (Josh Dagenhart), AI Solutions Architect-Manager at https://www.icadmed.com/ (iCAD) join https://linkedin.com/in/IntegratorBrad (Brad Genereaux), Medical Imaging & Smart Hospitals Alliance Manager for https://www.nvidia.com/en-us/ (NVIDIA) to discuss the next evolution of radiology solutions with integrated AI. Specifically the NVIDIA AI Enterprise on VMware vSphere with https://tanzu.vmware.com/ (VMware Tanzu) solution. What do Customers Look for in an Imaging AI Solution? What are infrastructure considerations? What about high availability and disaster recovery? Where is the market going with modern apps? Key Points: 00:00:00 - Intro 00:03:30 - 40 million mammograms done annually 00:05:00 - Our key value proposition is reducing the amount of radiologist read time by over 50% 00:12:15- How do you make clinicians more productive? More effective? 00:24:00 - It used to be PACS interoperability. Now it's platform interoperability. https://www.icadmed.com/ (iCAD) https://www.nvidia.com/en-us/ (NVIDIA) https://tanzu.vmware.com/ (VMware Tanzu)
March 18, 2022: https://www.linkedin.com/in/missykrasner/ (Missy Krasner) is a digital health pioneer hailing from Google, Box and Amazon. She now sits as Venture Chair at https://redesignhealth.com/ (Redesign Health). They elevate healthcare companies that empower people to live their healthiest lives. The current healthcare service model is not as good as it can be. In what areas can healthcare serve patients better? How do venture companies determine what area is next to improve upon? What are some of the companies that Redesign is supporting? How does Redesign empower entrepreneurs? How do you approach this from a global perspective? And is there a world in which a big tech company buys a health system or a hospital? Key Points: 00:00:00 - Intro 00:05:30 - Redesign Health empowers entrepreneurs to redesign the world's health care system in service to patients 00:12:00 - Google and Amazon have really figured out how to appeal to consumers through the entire experience of the technology that they offer. The user experience that they offer. And the brand that they offer. 00:19:05 - One area of healthcare that is fascinating is elder care 00:29:05 - Google is very good at AI. They're very good at predictive analytics. And they're very good at finding data and using the data to actually predict outcomes. https://redesignhealth.com/ (Redesign Health)
March 16, 2022: https://www.linkedin.com/in/charles-podesta-a5b33212/ (Chuck Podesta), Chief Digital Officer, https://www.renown.org/en/ (Renown Health), Nevada’s largest not-for-profit health network, explores his roadmap to transform the health network to a leading-edge, next-generation system deploying key technology and process approaches including Artificial Intelligence, Machine Learning, Robotic Process Automation, and Business Process Redesign as well as mobile apps and wearable devices. Together with https://www.linkedin.com/in/kevin-field/ (Kevin Field), President athttps://clearsense.com/ ( Clearsense) they share their journey together. In one end-to-end platform, Clearsense integrates your data from any source, maintains line of sight from source to target, jumpstarts ROI in your existing Business Intelligence (BI) tools, and unlocks value for clinical, operations, financial, and research stakeholders without the need to hire specialized staff. Key Points: 00:00:00 - Intro 00:02:30 - Clearsense can look at the data of patients that crash, whether it's in the ICU or the ED. What happened to those patients 30 minutes before, an hour before, the day before? Then come up with an alert algorithm around that. 00:08:45 - You have to have an ecosystem that can take information from all these disparate systems. Because it's not just Epic in the middle anymore. 00:10:15 - Clearsense looks at data in what they call domains. Domains are contracts, providers or clusters of different critical data elements. 00:12:00- Clear box analytics https://clearsense.com/ (Clearsense) https://www.renown.org/en/ (Renown Health)
March 11, 2022: The future of healthcare is about empowering each individual, each member of the community and each family to manage their own health and wellness in a way that is more of a continuum and less about individual visits. https://www.linkedin.com/in/ayochem/ (Angela Yochem), EVP Chief Transformation & Digital Officer at https://www.novanthealth.org/ (Novant Health) discusses innovation and digital healthcare. What does a Chief Transformation & Digital Officer do? What are the thought processes for organizational design? How does Novant Health determine where to innovate? How do they think about platforms and why are they important for the work that we're trying to do in healthcare?
Key Points: 00:00:00 - Intro 00:05:30 - We are very prescriptive and strategic in how we manage our data estate, which enables us to see around corners 00:17:05 - We can start to imagine a future in which reimbursement philosophies have expanded to focus more on the overall health of the patient 00:24:00 - Novant Health Innovation Lab 00:24:45 - We use VR to calm patients down before a procedure https://www.novanthealth.org/ (Novant Health)
March 9, 2022: IoT Security is increasingly complex with the rise in connected devices and cyber attacks. Here to help is Claroty and Medigate. https://www.linkedin.com/in/samueljhill/ (Samuel Hill), Director Product Marketing and https://www.linkedin.com/in/kierk-sanderlin-a8bb2718/ (Kierk Sanderlin), VP of Customer Success at https://www.medigate.io/ (Medigate) join Bill live from ViVE 2022 to discuss https://www.medigate.io/claroty-and-medigate-the-powerhouse-for-securing-the-extended-internet-of-things-xiot/ (The Powerhouse for Securing the Extended Internet of things (XIoT)). Combining Medigate’s leadership in delivering unmatched visibility, protection & threat detection for medical devices with Claroty’s leadership in doing the same for industrial OT devices, has created a powerhouse for security of the Extended internet of Things (XIoT) in healthcare. Organizations can now confidently connect their IoMT, OT, IoT and IT assets with a single, best of breed solution. Key Points: 00:00:00 - Intro 00:02:10 - Medigate helps give visibility to all of your devices that are connected and then gives accurate data 00:02:50 - We take a passive network scanning approach 00:06:10 - Am I worried about compliance or am I worried about security? 00:10:15 - What is the maturity framework that you look at? https://www.medigate.io/claroty-and-medigate-the-powerhouse-for-securing-the-extended-internet-of-things-xiot/ (Claroty and Medigate: The Powerhouse for Securing the Extended Internet of Things (XIoT))
March 4, 2022: https://www.linkedin.com/in/micky-tripathi-890a335/ (Micky Tripathi), National Coordinator for Health Information Technology at the ONC joins Bill to discuss TEFCA, USCDI, Electronic Prior Authorization RFI, Information Blocking and Health Equities by Design. What do we need to know about TEFCA? What do healthcare providers need to do as a result of this work? USCDI V3 added some new data elements in the Health Status, Procedures, Health Insurance, and Patient Demographics data classes. Why is USCDI important? What stage are we at with information blocking/sharing? What is the driver for RFI for Electronic Prior Authorizations? What exactly is health equity by design? How can people participate in this work?
Key Points: 00:00:00 - Intro 00:05:30 - TEFCA - Trusted exchange framework and common agreement 00:25:00- 80% of US based individuals have access to a smart health card 00:27:30 - Information blocking should be called information sharing 00:37:45 - I would estimate that half of America would still be on paper records if it weren't for meaningful use Contact: micky.tripathi@hss.gov
A special ViVE and HIMSS conference sneak peak episode. What can we expect to see from VMware and NVIDIA in collaboration with iCAD and Rhino Health this year? https://www.linkedin.com/in/IntegratorBrad/ (Brad Genereaux), Medical Imaging Alliance Manager for https://www.nvidia.com/en-us/ (NVIDIA) joins Bill to talk about democratizing access to artificial intelligence across healthcare. What are the exciting advances that we can do with AI in the enterprise? How is it helping to drive efficiencies across every single department in the hospital? How do we empower IT departments with the virtualization stack from VMware to really demonstrate what AI enterprise means for hospitals? There will be an increased number of AI models running in hospitals five years from now, what does that look like? https://www.nvidia.com/en-us/ (NVIDIA: The way it's meant to be played) https://www.vmware.com/ (VMware - Delivering a Digital Foundation For Businesses) https://www.rhinohealth.com/ (Rhino Health - Healthcare AI with Federated Learning) https://www.icadmed.com/ (iCAD - Global medical technology leader providing innovative cancer detection and therapy solutions)
A special ViVE and HIMSS conference sneak peak episode. https://www.linkedin.com/in/kenneth-harper-3290722/ (Kenneth Harper), VP and General Manager, https://www.nuance.com/healthcare/ambient-clinical-intelligence/see-the-dragon-ambient-experience.html (Dragon Ambient eXperience) for https://www.nuance.com/index.html (Nuance) shares what we can expect to see from them this year. Fatigue and burnout is systemic in healthcare today. Nuance’s incredible DAX technology helps lessen the administrative work for clinicians, physicians and the whole care team so that they can focus on what really matters … the patients health and wellness. At both ViVE and HIMSS, Nuance will be showcasing a fully automated capability of DAX with real-life examples. They’re calling it express mode. Join them to see how far the advanced technology of DAX has come. https://www.nuance.com/healthcare/ambient-clinical-intelligence/see-the-dragon-ambient-experience.html (Nuance DAX: improve the patient‑physician experience)
A special ViVE and HIMSS conference sneak peak episode. What can we expect to see from Sirius CDW, Artisight and NVIDIA this year? https://www.siriuscom.com/about-us/executive-team-2-2/executive-bio-imran-salim/ (Imran Salim), Senior Vice President, Healthcare Strategy & Solutions at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) and https://www.linkedin.com/in/andrew-gostine-md-mba-0054279a/ (Andrew Gostine), CEO of https://www.artisight.com/ (Artisight) share their collaborative work. Imagine a future where smart hospital platforms allow clinicians to focus on patient care and leaders to focus on productivity. Sensors passively document into EHRs while dashboards and analytics ensure that staff and leadership are acting on real-time data and diagnostics. http://thisweekhealth.com/sirius-healthcares-patient-room-next-powered-in-partnership-with-nvidia-and-artisight (Read more on the partnership between Sirius Healthcare, Nvidia, and Artisight) https://drive.google.com/file/d/16LH98l9MX5aDWm8Axhxh--QAlaKsSgJc/view?usp=sharing (Find Sirius Healthcare, a CDW Company at HIMSS to discuss clinical mobility, virtual care, and Patient Room ‘Next’ experts) https://drive.google.com/file/d/15pVDiU2z6AYTmEyPd_ym-1VZptRnQvMa/view?usp=sharing (Join Sirius Healthcare, a CDW Company at CDW's Client Appreciate Reception at HIMSS '22) https://drive.google.com/file/d/1ATSKLKo4gniNQ_JJN0-dJFfVNhhb0CsZ/view?usp=sharing (RSVP for a hosted dinner and conversation on Patient Room Next at the 8th Annual HealthIMPACT CxO Dinner at HIMSS '22)
February 25, 2022: https://www.linkedin.com/in/apchopra/ (Aneesh Chopra), President of https://carejourney.com/ (CareJourney) joins Bill to connect the dots between APIs, open data and payment reform. In order to transform the system we need movement on all three fronts. What progress have we made in 2022 so far? What can we expect in 2023? What do you say to people who are waiting to have a better healthcare experience? Who want their data to move freely across their current health system and then beyond? And how can we move past the current resistance?
Key Points: 00:00:00 - Intro 00:07:00 - A system that costs too much and delivers too little is a quick anecdote about why American healthcare is struggling 00:25:20 - In 2022, the shift will be from a single pipe to the consumer into a bigger pipe to the data lake 00:36:50 - CMS set the goal that 100% of Medicare and the majority of Medicaid will be value based care models by 2030 https://carejourney.com/ (CareJourney)
What is the current state of adoption of cloud in healthcare? Adoption requires an understanding of what the cloud is across your entire organization. What is the clinicians role? Do they need to understand it? Do they feel the impact? What about patients? What benefits might they experience? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to discuss. What does it look like to fail over EHR? How do you start the migration process? How can you obtain a clean inventory of what is in your environment? What do you need to be careful of in the application contracts? And how can you understand the integrations? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
February 18, 2022: This once in a century pandemic has been hard and grueling but it has also been fascinating, inspiring and exciting as we think about our future in healthcare. https://www.linkedin.com/in/phoebe-l-yang-22ab4a4/ (Phoebe Yang), General Manager, https://aws.amazon.com/health/ (Amazon Web Services, Healthcare) is leading the high growth cloud service business that sits at the inflection of technology and healthcare. What are the problems that technology is best positioned to solve? Clinicians now have AI, ML, Big Data, Architecture and Automation tools at their fingertips within minutes. What does this mean for workflow? What does it mean for patients? When it comes to health equities, does technology alleviate or exacerbate the problem? How can we use technology to help solve the labor shortage in healthcare?
Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 1:00pm ET / 10:00am PT
Key Points: 00:00:00 - Intro 00:31:15 - Amazon Transcribe Medical and Amazon Comprehend Medical 00:18:00 - AWS is enabling the innovators at Houston Methodist with clinical voice technology. Why, in the operating room, does any clinician, surgeon or staff member ever have to touch a screen or keyboard? 00:06:40 - How can healthcare become more consumer centric? 00:30:10 - We are at a transformational and revolutionary moment in the provision of healthcare https://aws.amazon.com/health/ (Amazon Web Services, Healthcare)
Cloud Security and Management. How are we viewing security in the cloud today? We now have the ability to do things bigger and faster. What does that mean for Disaster Recovery? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to discuss security platform approach, Next Gen Firewall URL, content filters and Zero Trust. Plus the key aspects of Cloud Management Framework including automation, standardization of tool sets, cloud native features, load repositories and cost management. Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
What are Cloud Foundations? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to deep dive into some examples. Workforce alignment, Enterprise Architecture, IT Service Management and Governance. What are the core requirements, framework and principles an organization needs to enable them to take advantage of cloud service? Migration versus rebuild? Lift and shift versus rearchitecting? What about Application Dependency Mapping and security? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
February 11, 2022: What does it take for a CIO to be successful in the first 30, 60, 90 days in a new role? https://www.linkedin.com/in/aaronmiri/?trk=public_profile_browsemap (Aaron Miri), SVP, Chief Digital & Information Officer for https://baptisthealth.net/ (Baptist Health) walks us through the transition. What are the greatest challenges? How can you lead with authenticity in mind? How do you create the best culture possible? Staff shortages are leading CIOs to be creative. How can you go about attracting the best talent? What are other things can you do to develop your staff or really just get them motivated? And what would you tell vendors that could help them be successful selling into healthcare? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT Key Points: 00:00:00 - Intro 00:04:20 - Anyone can do an IT job. But are you in it for the mission? And are you all in on 21st century technology?” 00:09:50 - You have to manage laterally as much as you manage vertically 00:28:10 - Natural language processing is the way of the future. We should get to a world where clinicians aren't at a keyboard typing. 00:30:40 - What is LiDAR technology used for? https://baptisthealth.net/ (Baptist Health)
How do you get started building your Cloud roadmap and strategy? What does it take to understand the core business drivers for your organization? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to discuss the 4 elements of a good cloud roadmap and designing for agility. We need to move fast and we have to do it cost effectively. Knowing where healthcare is going is really hard. What skill sets and competencies do you need? How can you optimize and scale? What about workload management? Plus an explanation of SAS, PAS, IAS, Co-Location and Edge Use Cases. Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
What is Cloud? Why does it matter to healthcare? What are the benefits of moving to Cloud? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to discuss Public Cloud, On-Prem, Migration, Scalability and Agility, security, automation and the financial benefits. Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
February 4, 2022: Daniel Barchi, CIO at New York-Presbyterian is our Keynote guest today. What did an ex-US Naval Academy officer learn about leadership? Is there ever a case where a CIO knows all the answers? When building your team, are there specific interview questions you can ask to try to identify someone’s capacity to lead? New York-Presbyterian partnered with Hospital For Special Surgery for their joint response to the pandemic, in one of the world’s biggest hit cities, New York. What are the key elements to rolling out a mass vaccination center? How do you reach underserved communities? What’s the secret to scaling telehealth? And how can we make care more frictionless for the patients, nurses and physicians? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/) - February 24, 2022: 2:00pm ET / 11:00am PT Key Points: 00:00:00 - Intro 00:07:30 - Can you use an existing portal but recode it in order to scale telehealth and do specific geo-targeting for appointments? 00:16:50 - Recognizing as a leader, that you don't need to be the one with the perfect answer 00:24:00 - I'm a big fan of incrementalism in getting to the right answer, not with a single decision. https://www.nyp.org (New York-Presbyterian)
January 28, 2022: Today https://www.linkedin.com/in/ldm007/ (Lee Milligan), CIO for https://www.asante.org/ (Asante) joins Bill for Keynote. The path to becoming a CIO is often not direct. How did Lee go from a small town in Pennsylvania to CIO of a 998 million dollar health system? How did being an ER doctor prepare him for the work he is doing now? Lee walks us through the first critical couple of weeks in the role. What areas was he most concerned about? How have they played out? The health IT Budget is an enigma to non-IT people and extremely difficult for even seasoned CIOs to navigate. Lee shares how he wrestled this to the ground and how it has evolved over time. Key Points: 00:00:00 - Intro 00:08:15 - Being a good CIO is about effectively interacting with others. And that's all about developing your EQ. Or the low budget version is don't be a jerk. 00:10:30 - You have to lead by communication, by vision and by connection with people 00:20:25 - One of the challenges of walking into a CIO role as a doctor, is gaining credibility within the technical side 00:38:20 - After a breach we have to ask, do we have the right process, procedures, investments, technology, partners and insurance contracts? https://www.asante.org/ (Asante)
January 21, 2022: https://www.linkedin.com/in/rob-demichiei/ (Rob DeMichiei), Board Director, Strategic Advisor and Former CFO is back with Bill to break down J.P. Morgan 2022. Healthcare is becoming as much about the for-profits, the IPO's and the private equity investors as it is the non-profits. These worlds are really converging. Providers are realizing that they can't survive just being a fee for service, acute care hub. They need to expand their offerings and acquire assets for the whole continuum of care. Baby boomers are aging which means 10,000 new consumers of Medicare every day. Labor inflation is going to be around for a while. Bon Secours Mercy talked about diversifying. Ascension has 55 different EMRs running in 140 different hospitals. Advent spent $750 million on their Epic install. And the critical battlefield of the future? Owning and unifying your digital front door.
Key Points: 00:00:00 - Intro 00:12:50 - How are you changing your care delivery to deal with the nursing shortage? 00:16:40 - Being heavy in labor assets and infrastructure is a really bad formula for the traditional healthcare provider 00:25:00 - The stimulus dollars would have been better used on the struggling health systems because they're still struggling
January 19, 2022: You can't navigate a broken system. Navigators today spend 20% of their time talking about bills. Meet https://transcarent.com/ (Transcarent). The future of health companies. They don't even have bills. https://www.linkedin.com/in/glen-tullman-76108566/ (Glen Tullman), CEO shares how they’ve invested millions of dollars to create the highest quality care experience possible that challenges the confusing, complex and costly state of the industry. To really address consumer’s needs, Transcarent are focusing on four areas; prescription costs, surgical costs, care at home and complex care. Key Points: 00:00:00 - Intro 00:01:40 - Every single day, people aren't getting the care they need 00:02:00 - Healthcare is more confusing, more complex, more costly than ever before and getting worse 00:07:10 - A lot of people don't realize that health systems represent 5 of the top 10 largest employers in every state 00:19:35 - Money means access. When we lower the cost, when we eliminate co-pays, we're giving more people access. https://transcarent.com/ (Transcarent)
January 14, 2022: Informed connected healthcare consumer. That’s https://www.7wireventures.com/ (7wireVentures) mantra. How will big tech, private equity and hedge funds engage across digital health this year? Here to talk funding is Co-Founder and Managing Partner, https://www.linkedin.com/in/leeshapiro/ (Lee Shapiro). The concept of care is moving outside the four walls of the health system. It's moving into the home. It's moving to rural locations. “Care Everywhere and Access to Care” is a huge funding area that will trend in 2022. What distinguishes the winners from the not so successful players in the digital health space? Where does an M&A strategy make the most sense? And what should we make of Oracle's acquisition of Cerner? Key Points: 00:00:00 - Intro 00:04:30 - Put consumers in the position of being better able to manage their health. When you do that, everybody wins. 00:11:40 - We’d rather take a great team with an okay idea than a so-so team with a fantastic idea, because we know that that great team is going to turn that good idea, in all likelihood, into a fantastic idea 00:16:55 - What funding trends will we see in 2022? https://www.7wireventures.com/ (7wireVentures)
January 7, 2022: https://www.linkedin.com/in/johnhalamka/ (John Halamka, MD), President of the Mayo Clinic Platform is our Keynote guest today. What's the promise of AI in healthcare? Why are we pursuing it? What are the challenges that remain in its adoption? Where does the technology stand in terms of transparency and useful testing ability? What are the three main problems with EHR data sets and how can we address them? How far away are we from solid clinical use cases with wrist wearables? Are we getting to real quality data that can be used? And can we call the EHR a platform? Or is it still a transactional system? Key Points: 00:00:00 - Intro 00:06:00 - AI has a credibility problem in healthcare 00:07:30 - Algorithms are mostly probabilistic, multi-tiered mathematical equations that don't necessarily have easy explainability 00:19:00 - Is the EHR a platform? Or is it more like a transactional system with aspects of a platform? 00:20:10 - The perfect storm for innovation is an alignment of technology, policy and culture. 00:31:35 - You can augment humans to make them wildly more productive if they’re doing review rather than authorship
December 29, 2021: What were the biggest moments in healthcare IT in 2021? What do you think will be the biggest movement in 2022? Bill is joined the Advisors to This Week in Health IT, https://www.linkedin.com/in/sarahmjrichardson/ (Sarah Richardson) of Tivity Health and David Bensema, MD. We are still in the pandemic. Are we making progress? What was the impact of shutting down non-essential surgeries? What do Big Tech giants Amazon, Walmart and Best Buy have up their sleeve for healthcare? Is healthcare getting better at partnering? And what is the future of telehealth? Key Points: 00:00:00 - Introduction 00:09:30 - Big Tech realized that healthcare is very hard 00:15:30 - We are developing new muscles in healthcare. How to work with the state better. How to work with entities better. How to get better at partnering. 00:16:30 - I think we've come a full decade in a year and a half, in terms of public health IT capability 00:25:00 - Work to your strengths and make sure you collaborate, delegate and outsource as much as possible when you feel out of your depth
December 27, 2021: What were the biggest moments in healthcare IT in 2021? What do you think will be the biggest movement in 2022? Bill is joined by the Advisors to This Week in Health IT, https://www.linkedin.com/in/drexdeford/ (Drex DeFord) of CrowdStrike, https://www.linkedin.com/in/ldm007/ (Lee Milligan) of Asanta Health, https://www.linkedin.com/in/anneweiler/ (Anne Weiler) of AWS and https://www.linkedin.com/in/franknydam/ (Frank Nydam) of Tausight. What did the Scripps Breach teach us about cybersecurity? Will life in a health system ever be the same as it was pre-pandemic? Are we going to lose critical interactions between the analysts, the technologists and the clinicians if we continue to work remotely? 21st Century Cures didn’t come easy but it had a huge impact. And why is it that the VCs are throwing so much money at all of these health startups but the hospitals are still losing money? Key Points: 00:00:00 - Introduction 00:04:30 - Healthcare is really, really hard and Big Tech knows it 00:05:00 - One of the biggest stories of the year was the Scripps breach 00:06:45 - 2021 was the year of The Great Resignation. In 2022 there will be IT staff shortages, nurse shortages and even more people leaving their jobs. 00:26:15 - Hats off to the many primary care physicians who have sat down one-on-one with many of their patients and walked through the pros and cons of vaccination. That is really, really hard work to do. 00:34:50 - Investment in healthcare inequities was big news in 2021
December 22, 2021: Welcome to one of our End of Year Shows where you get to meet the team behind This Week in Health IT. Bill, Tess, Tracey and Holly take you on a journey through their favorite clips of 2021. Where does the EHR market go from here? How can health systems continue the 2020 momentum of innovation? How can you avoid tech debt? What could happen in Health IT if we Learned from COVID-19? How do you adjust your management style and expectations with the future of remote work? And what does the growing role of digital marketing entail? Key Points: 00:00:00 - Intro 00:13:30 - Glen Tullman of Transcarent 00:17:00 - CIO Sarah Richardson 00:27:45 - CIO Zafar Chaudry 00:31:30 - Kristin Myers of Mount Sinai 00:40:00 - Craig Richardville of SCL Health 00:44:10 - Angelique Russell, Data Scientist 00:48:00 - Paula Edwards, Data Scientist 00:49:00 - Epidemiologist John Brownstein
December 17, 2021: Welcome to one of our End of Year Shows. Bill takes us through the team’s favorite Newsday moments of 2021 including empathy through technology with Anne Weiler, CISO board topics with Drex DeFord, work, life, balance with Dr. Sanaz Cordes, the future of remote work with Sue Schade, maintaining company culture with Lee Milligan, Big Tech in healthcare with Dr. Eric Quniones and much much more. Hope you enjoy! Key Points: 00:00:00 - Intro 00:08:00 - Microsoft's new portal Microsoft Viva measures productivity but can it measure empathy? 00:10:30 - Mistakes health systems make that cause clinician frustration with the EHR 00:25:30 - What does perfect interoperability look like to a physician? 00:28:00 - CIO Lee Milligan talks building culture and connecting his IT team to the mission of the organization 00:30:30 - Study shows how ransomware impacts patient care
December 13, 2021: https://www.linkedin.com/in/sue-schade-4a12887/ (Sue Schade) from https://www.starbridgeadvisors.com/ (StarBridge Advisors) joins Bill for the news. Around the world, millions of people are rethinking how they work and live and how to better balance the two. The Great Resignation has U.S. workers quitting their jobs in record numbers. Harvard Business Review looks at 5 new rules for leading a hybrid team. As leaders, we need to take a hard look in the mirror and use the shift to hybrid an opportunity to maintain a culture of excellence. Harvard also looks at 5 principles to improve the patient experience. Rule number one, remember that patients are consumers. While tech advances have created exceptional consumer experiences, providers should keep in mind that a holistic experience involves more than just applying technology. Key Points: 00:00:00 - Intro 00:08:38 - Almost half of the world's workers are considering quitting, according to a Microsoft corporation survey 00:13:00 - Managers who don't evolve through this pandemic are really going to struggle to retain staff 00:15:00 - People want to know that the work they're doing has purpose and meaning. 00:34:20 - The consumer experience is more than technology https://sueschade.com/2021/12/developing-next-generation-leaders-literally/ (Sue Schade blog: Developing next generation leaders (literally)) https://www.starbridgeadvisors.com/ (StarBridge Advisors) Stories: https://news.bloomberglaw.com/daily-labor-report/from-the-great-resignation-to-lying-flat-workers-are-opting-out (From the Great Resignation to Lying Flat, Workers Are Opting Out - Bloomberg) https://hbr.org/2021/11/5-new-rules-for-leading-a-hybrid-team?utm_medium=email&utm_source=newsletter_weekly&utm_campaign=managingthereturn_actsubs&deliveryName=DM162173 (5 New Rules for Leading a Hybrid Team - Harvard Business Review) https://hbr.org/2021/11/5-principles-to-improve-the-patient-experience (5 Principles to Improve the Patient Experience - Harvard Business Review)
December 10, 2021: Welcome to one of our End of Year Shows. Bill gives an update on what’s coming up for This Week in Health IT in 2022 plus a chronological look at the healthcare news that shaped 2021. The biggest stories were the pandemic, cybersecurity, diversity, equity and inclusion, the change in government and the vaccine rollout. He also looks at telehealth, patient centric interoperability, 21st Century Cures, the HIMSS, HLTH and CHIME conferences, price transparency, information blocking, care moving to the home, the labor shortage and remote work culture. Hope you enjoy! Key Points: 00:00:00 - Intro 00:10:00 - The pandemic is the story that shaped all stories 00:14:15 - Healthcare systems took a significant financial hit in the months that they couldn’t do elective surgeries 00:19:50 - We made a significant number of mistakes in terms of marketing the vaccine 00:38:20 - Rural healthcare is set for a lot of progress in 2022
December 6, 2021: Healthcare can’t move forward without regulatory guidelines. Health IT leaders need to be in the know. https://www.linkedin.com/in/mari-savickis-42b9817/ (Mari Savickis), Vice President, Public Policy at https://chimecentral.org/ (CHIME) joins us today to discuss interoperability, de-identified data, 21st Century Cures, HIPAA, National Patient Identifier and cybersecurity. Plus the year that was in Washington, DC. HIPAA is so antiquated, but we adhere to it like it’s the 10 Commandments. Is there any movement towards redoing it? Language prohibiting the HHS from developing a patient identification standard was removed from the House Labor bill for the 1st time in the Senate. And the FTC clarified their Health Breach Notification rule to include third-party applications that collect consumer’s health information under privacy protections. Key Points: 00:00:00 - Intro 00:04:30 - Advocacy led by CHIME’s public policy team resulted in https://www.congress.gov/bill/116th-congress/house-bill/7898 (HR 7898) law giving providers credit for cybersecurity best practices 00:09:00 - https://patientidnow.org/ (Patient ID Now) 00:25:00 - CHIME public policy launched the https://infoblockingcenter.org/ (InfoBlockingCenter.org) in 2021. A convenient site to find free resources, FAQs, articles, archived webinars, and cheat sheets to prepare you for compliance. 00:27:00 - All sectors are facing cybersecurity staffing shortages 00:27:30- 3 out of 4 hospitals operate without a designated security leader 00:31:30 - Cyber insurance has gone up by almost 50% Questions or comments? Please reach out to policy@chimecentral.org Stories: https://chimecentral.org/chime-applauds-federal-trade-commissions-actions-to-secure-consumer-health-data/ (CHIME Applauds Federal Trade Commission’s Actions to Secure Consumer Health Data) https://chimecentral.org/survey-of-chime-and-aehis-membership-finds-widespread-cybersecurity-impacts-on-healthcare-need-for-more-government-support/ (Survey of CHIME and AEHIS Membership Finds Widespread Cybersecurity Impacts on Healthcare; Need for More Government Support) https://www.scmagazine.com/feature/leadership/attracting-retaining-healthcare-cisos-maybe-its-not-a-money-problem?mkt_tok=MTg4LVVOWi02NjAAAAGAo4u8i8iqAiGUONUvupwyrwgmJbvhbKMxVTkTwZRSoCMHN7yqps3a1mFTTQ3bSrWqWCUTfcS3Ejusk3Sv160bh1qrp_hwtuhfDgLA-Q (Attracting, retaining healthcare CISOs: Maybe it’s not a money problem - SC Media)
December 3, 2021: Building analytics capabilities can clearly, directly and meaningfully impact success in value based contracts in an ACO (Accountable Care Organization). At https://www.summithealth.com/ (Summit Health), they are able to give care with better outcomes at a lower cost than the market because of their knowledge of data and their multi-specialty outpatient structure. Joining us today is https://www.linkedin.com/in/jamie-reedy-7a9a7035/ (Dr. Jamie Reedy), Chief of Population Health and https://www.linkedin.com/in/ashish-parikh-1294344/ (Dr. Ashish Parikh), Chief Quality Officer. What is the foundation for ACO analytics? Where does the data come from? What issues can arise with claims data? How do you address data quality? What areas do you prioritize first? How do you align incentives? How do you identify risk gaps? And what is the impact on annual wellness visits? Key Points: 00:00:00 - Intro 00:09:20 - In this age of virtual care, telehealth and remote physiologic monitoring, data is critical for coordinated and comprehensive patient care 00:14:40 - It's often easier to define data quality by exploring what it feels like when it's absent. 00:16:25 - Certain health plans will have selective inclusion or exclusion criteria. And this is unfortunate. 00:24:20 - Pharmacy is one of the largest and fastest growing segments of healthcare expenditure https://www.summithealth.com/ (Summit Health)
December 1, 2021: Cyber attacks are more sophisticated, more frequent and the potential outcomes are far more devastating. What technology tools can help us detect the presence of those malicious threats within our environment, both in the cloud and on-prem? https://www.linkedin.com/in/jamesbrady/ (Jim Brady), VP, Information Security & Infrastructure/Operations and CISO at https://www.fairview.org/ (Fairview Health Services) and https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) share crucial security strategies to survive phishing, imposter threats, ransomware, and supply chain attacks. What areas should CIOs focus on to deter risk? How can they address cyber with their Board? And what would you say to those who say "it won't happen to us”? Key Points: 00:00:00 - Introduction 00:05:40 - Credentials are the Nirvana state for cybercriminals 00:06:50 - A strong number of attacks are being launched from well-known established data repository sites like Microsoft Office 365 and SharePoint. 00:08:12 - Every email that's coming in is technically eligible to be a bad email 00:22:35 - Research shows that bad actors are in your environment for up to 6 months before being detected https://www.fairview.org/ (Fairview Health Services) https://www.proofpoint.com/us (Proofpoint)
November 29, 2021: https://www.linkedin.com/in/infosecrick/ (Rick McElroy), Principal Cyber Security Strategist for https://www.vmware.com/ (VMware) and Bill look at cybersecurity from the year behind us and the year forward. A subcommittee has sounded the alarm on the VA’s EHR modernization citing patient safety concerns, cybersecurity issues and the cost of the program. Bloomberg reports that the pandemic blew up old business habits and opened the path to a boom. Companies are finding new ways to match staff, tech and customer demands and U.S. productivity and profits have hit record highs. Plus the Mayo Clinic’s strategic partnership with Google will “transform healthcare”. Key Points: 00:00:00 - Intro 00:19:20 - The pandemic drove businesses to remote work. Productivity shot through the roof. And profits shot through the roof. 00:24:30 - The battle for labor is going to continue and cause us to be incredibly creative going into 2022 00:27:30 - There's been so many missteps with Big Tech in healthcare. They don't understand healthcare but they do understand data https://www.vmware.com/ (VMware) Stories: https://www.healthcareitnews.com/news/legislators-grill-va-about-ehr-modernization-patient-safety-concerns (Legislators grill VA about EHR modernization patient safety concerns - Healthcare IT News) https://www.bloomberg.com/news/articles/2021-11-09/pandemic-blows-up-old-business-habits-opening-path-to-a-boom (Pandemic Blows up Old Business Habits, Opening Path to a Boom – Bloomberg) https://www.beckershospitalreview.com/digital-transformation/mayo-clinic-cio-google-partnership-will-transform-healthcare.html (Mayo CIO: Google Partnership will Transform Healthcare - Beckers)
testNovember 22, 2021: https://www.linkedin.com/in/cayetano-tony-thornton-7347b610/ (Tony Thornton), Principal Advisor, Federal Health Care at https://www.wwt.com/ (World Wide Technology) joins Bill for the news today. What should interoperability look like in eight years? ONC asked, you answered. What can health IT do to address the nursing shortage? What exactly is federal healthcare and how do you drive it? How do we align technology to ensure we are meeting the needs of the customers? We're starting to see amazing AI and machine learning tools and analyzing large amounts of data. The challenge is still getting that data to move and the quality of that data, once it moves. How can we clean it up so that these tools can benefit us? Key Points: 00:00:00 - Introduction 00:12:10 - Individuals will have internet based access to their past, present and future electronic health information from clinical and administrative sources 00:12:30 - Individuals and health professionals will be able to discover and compare online, the costs of healthcare services, procedures or drugs before it is ordered and prescribed 00:19:10- Public health response, and preparedness will be driven by real-time data that allow public health agencies to quickly identify when and where infectious disease breaks out https://www.wwt.com/ (World Wide Technology) Stories: https://thecrimereport.org/2021/09/20/covid-telehealth-fraud-caused-1-4b-in-losses-doj/ (COVID Telehealth Fraud Caused $1.4B in Losses: DOJ - The Crime Report) https://www.healthevolution.com/insider/what-it-will-take-to-maintain-the-accelerated-pace-of-innovation-in-health-care-post-pandemic/ (What it will take to maintain the accelerated pace of innovation in health care post-pandemic - Health Evolution) https://www.healthcareitnews.com/news/what-should-interoperability-look-eight-years-onc-asked-you-answered (What should interoperability look like in eight years? ONC asked, you answered - Healthcare IT News) https://www.hcinnovationgroup.com/clinical-it/nursing/article/21246016/chs-ready-to-play-more-offense-on-nurse-recruiting-training (CHS Ready to Play More Offense on Nurse Recruiting, Training - Healthcare Innovation)
November 19, 2021: Bill and Drex discuss the latest round of in-person (yippee!) conferences. HLTH, CHIME & Healthcare 2 Healthcare. The top five themes that came up were Labor Shortage, Cybersecurity, Digital Front Door, Automation and Care Venues. As a CIO, what do you do when staff members start getting better offers elsewhere? What are the keys to staff retention? Why do some health systems handle the recovery from ransomware attacks really well and others suffer? What is happening in the world of automation and specifically clinical automation tools? And can we figure out how to adopt them very quickly? And care venues are getting smaller, more creative and more specialized. These new settings are driving CIO's to come up with new ways to do things they’ve never ever done before. Key Points: 00:00:00 - Intro 00:03:20 - Will company cultures start to decay as we continue to look at each other through a screen? 00:12:50 - Digital health is about simplicity. It’s about thinking about patients as consumers and how they deal with all the other online parts of their life today. 00:14:40 - There's a significant nurse shortage coming right down the pike 00:19:30 - The 3 companies to watch in 2022 are Transcarent, Best Buy and Walmart
November 15, 2021: Chris Mierzwa, Doug McMillian and Eli Tarlow sit down with Bill at the Sirius Healthcare 2 Healthcare Event to discuss cloud, cybersecurity, automation, labor shortages and more. Why has healthcare been specifically targeted by cyber criminals over the last year? How can health systems protect against a common entry point; phishing? If you get breached, do you know how quickly your health system will bounce back? We’ve heard about clinical automation and IT automation and security automation. AI automation seems to be the new conversation that's going on in healthcare. Is it better to go for a full cloud or hybrid environment? What are CIOs currently saying about cloud? What about latency? And agility? Key Points: 00:00:00 - Intro 00:07:40 - You actually get smarter when you leave the CIO role and start doing consulting 00:11:10 - We led towards Azure for our public cloud 00:15:40 - If you get the architecture wrong, you could line yourself up for a world of hurt 00:31:20 - RPA (Robotic Process Automation) is a hot topic. It’s the buzz word everybody's throwing out. https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare)
November 12, 2021: When the pandemic hit, we redefined what it meant not to deliver care but to access care. Todays guest is https://www.linkedin.com/in/michelle-stansbury/ (Michelle Stansbury), Vice President, Innovation and IT Applications at Houston Methodist. How does Houston Methodist approach innovation? What are they doing in the fields of voice recognition, vaccine tracking, customized MyChart and texting technology? How have they accelerated their partnerships with AWS and Epic? And what elements need to be a part of the culture to support the work of innovation? Key Points: 00:00:00 - Intro 00:15:50 - When the pandemic hit, we knew that virtual medicine was going to be absolutely necessary, especially when we shut down all of our clinics. 00:19:30 - Patients’ preferred mode of communication is texting 00:20:20 - Well Health and Care Sense platforms 00:25:50 - The future of healthcare is voice https://www.houstonmethodist.org/ (Houston Methodist)
November 8, 2021: The Cedars-Sinai Accelerator is looking for solutions that can help avoid clinician burnout and help healthcare staff be as efficient and effective as possible. Entrepreneurs are the most optimistic people in the world but where does technology fit into the overall strategy? Can they solve specific health problems? And are we taking away clinician jobs or are we actually freeing them to spend more time with patients? https://www.linkedin.com/in/kannewellington/ (Anne Wellington) the Executive Director, Digital Strategy at https://www.cedars-sinai.org/ (Cedars-Sinai) joins Bill live from CHIME 2021 to discuss. Key Points: 00:00:00 - Introduction 00:05:30 - Entrepreneurs are the most optimistic people in the world. 00:06:15 - Accelerator Case Study: Diligent Robotics 00:16:00 - It's not about technology. It’s about solving a specific healthcare problem https://csaccelerator.com/ (The Cedars-Sinai Accelerator )
November 5, 2021: As you start talking about automation, you have to be open, transparent and purposeful with your employees. Some of them will think you’re bringing in a fleet of robots to take over their jobs. What is https://intermountainhealthcare.org/ (Intermountain) doing with this incredible innovation that promises to offload the mundane and repetitive daily tasks? How does Intermountain develop solutions that stem from the voice of patients? How do they set up citizens for success when it comes to data and access to systems that will help them accomplish what they need? And how do you approach a new leadership role in the middle of a pandemic? https://www.linkedin.com/in/ryansmithcio/ (Ryan Smith), CIO joins us for all of this and more. Key Points: 00:00:00 - Intro 00:11:10 - When it comes to human centered design, don’t let IT people design consumer solutions. That's principle number one. 00:13:10 - Intermountain Digital Platform 00:15:50 - Intermountain has been really purposeful talking about robotic process automation and intelligent automation. How can we let people find more joy in their work and be able to focus their time and effort on the things that really matter and bring value? https://intermountainhealthcare.org/ (Intermountain Healthcare)
November 3, 2021: When you digitize pathology, it creates all sorts of advantages. Pathologists and laboratory staff are able to send results anywhere near or far for diagnosis, consultation, and second opinion. What are the drivers for Digital Pathology? What are the use cases? What is the future of AI in this space? How does interoperability, scalability, performance and security play into it? https://www.linkedin.com/in/justin-t-collier-md/ (Dr. Justin Collier), Chief Healthcare Advisor for https://www.wwt.com/ (World Wide Technology) and https://www.linkedin.com/in/michaelvalante/ (Michael Valante), CTO Digital Pathology for https://www.delltechnologies.com/en-us/index.htm (Dell Technologies) join us today to discuss. Key Points: 00:00:00 - Intro 00:02:00 - Digital pathology is an area of pathology that focuses on the data management elements of digital imaging. So the acquisition, the transmission, the display and the storage of the information that's generated from digitizing glass slides. 00:03:00 - We have a major shortage of pathologists 00:05:00 - How do we improve the workflow for pathologists and laboratory services? https://www.wwt.com/ (World Wide Technology) https://www.delltechnologies.com/en-us/index.htm (Dell Technologies)
November 1, 2021: Newsday from the halls of CHIME Fall Forum 2021. Bill talks to Drex Deford from CrowdStrike, Colin Banas with Dr. First, Aaron Miri with Baptist Jacksonville, William Walders from Health First and Lee Milligan from Asante. No topic is left unspoken. Interoperability, supply chain, the first 100 days of a new CIO role, Epic, 21st Century Cures, current employee retention rates, the difference between an academic medical centre and an IDN (Integrated Delivery Network), cybersecurity, state federal partnerships, vaccination statistics and the pandemic. You won’t want to miss this. Key Points: 00:00:00 - Intro 00:08:30 - I thought meaningful use stage two was going to knock things out of the park 00:16:10 - Labor is top of mind for CIOs. They're losing people. It's getting harder. 00:35:50 - Florida operates as a family. Texas operates as a business. It's very different. 00:44:30 - You're going to be breached. So you just need to solve the problem really fast. 00:51:40 - Patients should have their information. They should be empowered. We want to empower people.
October 29, 2021: https://www.linkedin.com/in/andrew-sorenson/ (Andrew Sorenson), Chief Analytics Officer at https://castellhealth.com/ (Castell) joins us to talk care traffic control. Specifically, value-based care contracts across clinically integrated networks with a deep dive into data. Not only the EHR data, but information around the social determinants of health and payer data too. Intermountain and Castell are making huge progress in this area. What are some of the challenges that health systems face when they make the jump to value based care contracts? How do you manage cost and quality? What are some of the data sets that you have to bring together to make it work? How do you engage clinicians in the process? What drives the highest quality improvements and how does the patient experience this integrated solution? Key Points: 00:00:00 - Intro 00:04:20 Re-Imagined Primary Care 00:09:30 - One of the key challenges that I hear that health systems are facing is a timing question 00:13:05 - The surveillance process is really important 00:19:00 - When I put my product hat on I need to be a reducer and not a producer https://castellhealth.com/ (Castell Health)
October 22, 2021: There is an opioid crisis in the US today. It’s a vicious cycle for people in the throes of addiction. They might also be coping with family issues, financial ruin or the psychiatric and mental health disorders that go along with it. And the pandemic only added to the problem with social isolation and the erosion of a lot of safety networks. Even before the pandemic, there was a lack of resources.. What is the CHIME Opioid Task Force doing to help? Joining us today are members https://www.linkedin.com/in/matt-sullivan-a3051817/ (Matt Sullivan), https://atriumhealth.org/ (Atrium Health), https://www.linkedin.com/in/erdrsean/ (Sean Kelly), https://www.imprivata.com/ (Imprivata), https://www.linkedin.com/in/bruce-cerullo-700b30ab/ (Bruce Cerullo), https://www.nordicglobal.com/ (Nordic Consulting) and https://www.linkedin.com/in/scott-weiner-1875599/ (Scott Weiner), https://www.brighamandwomens.org/ (Brigham). Key Points: 00:00:00 - Introduction 00:04:00 - The overdose numbers from 2020 were the worst we've ever recorded. 00:17:45 - https://opioidactioncenter.com/ (Opioid Action Center) - https://opioidactioncenter.com/ 00:20:30 - EPCS - Electronic Prescribing of Controlled Substances 00:26:33 - https://chimecentral.org/opioid-task-force-playbook/ (Opioid Task Force Playbook) - https://chimecentral.org/opioid-task-force-playbook/ (https://chimecentral.org/opioid-task-force-playbook/)
October 20, 2021: Today we are talking to https://www.linkedin.com/in/anand-srinivas-5019a89/ (Anand Srinivas), Office of the CTO, Service Provider Edge Business Unit at https://www.vmware.com/ (VMware) and https://www.linkedin.com/in/paul-jones-43776a9/?originalSubdomain=uk (Paul Jones), Global Director of Product Management for Network and Security Solution at https://www.gehealthcare.com/ (GE Healthcare). How can we secure clinical networks both in the hospital and as we expand beyond the four walls and into the cloud? How are clinical devices connected, tracked, managed, secured, and monitored today? What challenges does that create for health systems? The solutions VMWare and GE Healthcare provide are https://www.gehealthcare.com/products/mural-virtual-care-solution (GE Healthcare – Mural Virtual Care), https://www.healthcareitnews.com/news/himss21-tech-news-cloud-analytics-and-interoperability-developments (OnWatch Network Edge), https://www.gehealthcare.com/services/clinical-network-solutions/onwatch-np (GE Healthcare - OnWatch Network Performance) and https://www.vmware.com/products/secure-access-service-edge-sase.html (VMware SASE). When we look at these solutions, what elements have to be addressed? With a multitude of medical devices operating, it gets really challenging to have visibility and keep the healthcare environment holistic and focused. Key Points: 00:00:00 - Intro 00:08:43 - Traditional approaches are basically bent and duct taped 00:13:07 - You need to switch from reactive to proactive continuous monitoring, where a system is actually doing all the analytics and correlation in the background 00:13:48 - https://www.gehealthcare.com/services/clinical-network-solutions/onwatch-np (GE Healthcare - OnWatch Network Performance) - reduces disruptions and enhances care 00:23:00 - https://www.gehealthcare.com/products/mural-virtual-care-solution (GE Healthcare – Mural Virtual Care) - activates your virtual hospital 00:32:55 - https://www.healthcareitnews.com/news/himss21-tech-news-cloud-analytics-and-interoperability-developments (OnWatch Network Edge) 00:34:20 - https://www.vmware.com/products/secure-access-service-edge-sase.html (VMware SASE) - Secure Access Service Edge. The convergence of cloud networking and cloud security for simplicity, scalability, flexibility and pervasive security.
October 18, 2021: https://www.linkedin.com/in/logancm/ (Chris Logan), Senior Vice President and Chief Security Officer at https://www.censinet.com/ (Censinet) joins Bill for the news. Ransomware impacts patient care in more ways than one. A new report shows it also increases mortality rates. A healthcare leader urges systems to adopt NIST cybersecurity standards. Best Buy acquires Current Health. Apple employees lash out. And what will it take to maintain the accelerated pace of innovation post-pandemic? Key Points: 00:00:00 - Intro 00:03:45 - The perimeter in healthcare has been completely shattered 00:30:00 - Bringing quality healthcare into the home has become an important part of the healthcare system often allowing patients better quality of life 00:31:30 - Remote patient monitoring took off during the pandemic. Where does this go and what implications does it have on healthcare? https://www.censinet.com (Censinet)
Stories: https://www.fiercehealthcare.com/tech/ransomware-attacks-impact-patient-care-including-increased-mortality-rates-report-finds (Ransomware attacks impact patient care, including increased mortality rates, report finds - Fierce Healthcare) https://www.scmagazine.com/feature/critical-infrastructure/adopt-nist-cybersecurity-standards-health-care-leader-urges?utm_source=newsletter&utm_medium=email&utm_campaign=SCUS_Newswire_%7B%7Bnow%7Cdate%3A%25Y%25m%25d%7D%7D&hmSubId=%7B%7Bcontact.cms_id_encrypted%7D%7D&email_hash=%7B%7Bcontact.email%7Cmd5%7D%7D&mkt_tok=MTg4LVVOWi02NjAAAAGAEyMSN9ksO1iJnaSs2AF5CSG2k4r-VSjEFX5x-gd93f1bmeulTlVboO8dDQuAGt3fzhZcqkmN56E_TQ-slKJdyFsm8waPtPZdZMqquw (Adopt NIST cybersecurity standards, health care leader urges - SC Media) https://www.healthevolution.com/insider/what-it-will-take-to-maintain-the-accelerated-pace-of-innovation-in-health-care-post-pandemic/ (What it will take to maintain the accelerated pace of innovation in health care post-pandemic - Health Evolution ) https://corporate.bestbuy.com/best-buy-to-acquire-current-health-to-help-make-home-the-center-of-health/ (Best Buy to acquire Current Health to help make home the center of health - Best Buy) https://www.businessinsider.com/apple-health-employees-backlash-misled-executives-2021-9?r=MX&IR=T (Apple Employees Say Backlash and Confusion Hurt Health Projects - Business Insider)
October 15, 2021: https://www.linkedin.com/in/charlesboicey/ (Charles Boicey), CTO for https://clearsense.com/ (Clearsense )talks call centers, development, data science and information blocking with Bill. We need call centers to support so many parts of our conversation with the patient but they are not optimal. What is possible? What are the best practices? Where do development projects go off the rails? How do you manage outsource development partners? And where do we start with app development? How are we going to manage the information blocking rule? Is there any way to ensure our patients that the PHAs that connect to our EHR and request data on their behalf are safe? Key Points: NLP - Natural Language Processing and NLU - Natural Language Understanding [00:06:15] It's really important that you future-proof your assets [00:11:15] Development projects go off the rails initially when whatever we've conceived isn't in alignment with the board [00:18:38] What does low-code no-code look like? [00:23:16] Too much black boxing is going to hurt healthcare [00:34:25] https://clearsense.com/ (Clearsense)
October 11, 2021: It’s Newsday with https://www.linkedin.com/in/justin-t-collier-md/ (Dr. Justin Collier), Chief Healthcare Advisor for https://www.wwt.com/start-now?utm_campaign=atcplatform_main_lp_wwt_ps_1_search&utm_source=google&utm_medium=cpc&utm_content&gclid=Cj0KCQjwvYSEBhDjARIsAJMn0liSKBJZ_FIPZPq2MxiikNG4sk3KKSnSAo7DTsnNH_7obErpSr33d3oaAohgEALw_wcB (World Wide Technology). A lawsuit is alleging that a cyber incident at Springhill Medical Center led to an infant’s death. A Mercer report confirms that the healthcare workforce is burned-out and traumatized following COVID. Graphite Health launched with its first three organizing members SSM Health, Presbyterian Healthcare and Intermountain. And the ONC reported an increase in patient portal usage. How do we bring clinicians up to speed quicker with technology? How can we make the onboarding process faster and more efficient for traveling nurses? And telehealth use is still surging but patient satisfaction has declined. Key Points: 00:00:00 - Introduction 00:06:30 - In the next 5 years 900,000 nurses are projected to permanently leave their profession 00:10:36 - The clinicians focus on the patient and on patient interaction is what really fuels their engines 00:19:00 - If I were a CIO today, I'd be planning on a significant amount of turnover 00:21:48 - One of the key drivers of joy is knowing that your work has meaning 00:26:04 - Patient portal usage is up. Why is that? 00:34:30 - Once the world is healthier, I think it's going to be convenience and ease that will drive continued telehealth encounters Stories: https://www.healthcareitnews.com/news/hospital-ransomware-attack-led-infants-death-lawsuit-alleges (Hospital ransomware attack led to infant's death, lawsuit alleges - Healthcare IT News) https://www.mckinsey.com/business-functions/organization/our-insights/great-attrition-or-great-attraction-the-choice-is-yours (Great Attrition’ or ‘Great Attraction’? The choice is yours - McKinsey) https://www.hcinnovationgroup.com/policy-value-based-care/news/21241090/mercer-report-healthcare-labor-shortage-will-continue-to-grow?utm_source=HI%20Daily%20NL&utm_medium=email&utm_campaign=CPS211005143&o_eid=3204I9595689H9H&rdx.ident%5Bpull%5D=omeda%7C3204I9595689H9H&oly_enc_id=3204I9595689H9H (Mercer Report: Healthcare Labor Shortage Will Continue to Grow - Healthcare Innovation) https://www.graphitehealth.io/whats-new/#comp-km2ijxtz (Graphite Health Launches with Three Founding Partners Intermountain, SSM Health and Presbyterian) https://www.healthcareitnews.com/news/onc-more-patients-are-downloading-their-medical-records-using-portals (ONC: More patients are downloading their medical records and using portals - Healthcare IT News) https://www.healthcareitnews.com/news/how-cms-boosting-telehealth-and-rpm-new-cpt-codes (How CMS is boosting telehealth and RPM with new CPT codes - Healthcare IT News) https://www.fiercehealthcare.com/digital-health/telehealth-use-has-surged-among-patients-while-satisfaction-has-declined-new-study (Telehealth use is surging but patient satisfaction with the service has declined, new study finds - FierceHealthcare) https://www.hcinnovationgroup.com/population-health-management/primary-care/news/21239763/maryland-insurer-carefirst-launches-virtualfirst-primary-care-business?utm_source=HI%20Daily%20NL&utm_medium=email&utm_campaign=CPS210926002&o_eid=3204I9595689H9H&rdx.ident%5Bpull%5D=omeda%7C3204I9595689H9H&oly_enc_id=3204I9595689H9H (Maryland Insurer CareFirst Launches Virtual-First Primary Care Business - Healthcare Innovation) https://www.healthleadersmedia.com/telehealth/telehealth-expansion-comes-growing-pains (Telehealth Experi)
October 8, 2021: End users are getting better about not treating the EHR like a giant post-it note. And we’re seeing much better data quality. Consistently delivering trusted, comprehensive data can create competitive advantages for your organization. Learn how to strategically manage and mobilize data with Intermountain’s Castell Health and Arcadia, who have partnered to elevate value-based care performance. Joining us is https://www.linkedin.com/in/david-dirks-2a447b33/ (David Dirks) and https://www.linkedin.com/in/michaelmeucci/ (Michael Meucci). What are common issues that arise from a poorly managed data supply chain? What is required for data to be trusted and fit for use in healthcare? And how can you master good data governance, strong data provenance management, and effective infrastructure? Key Points: The compounded annual growth rate of healthcare data is 36% [00:03:22] We cannot hire computer scientist folks with engineering backgrounds fast enough. It’s an extremely hot labor market. [00:41:07] https://www.himss.org/global-conference/session-activating-your-healthcare-data-supply-chain (HIMSS: Activating Your Healthcare Data Supply Chain) https://castellhealth.com/ (Castell) https://arcadia.io/ (Arcadia) David Dirks: david.dirks@imail.org Michael Meucci: michael.meucci@arcadia.io
October 4, 2021: https://www.linkedin.com/in/drexdeford/ (Drex DeFord) and Bill discuss wearables, the VA EHR rollout, the Epic dental module, cybersecurity, remote work, the CHIME, HLTH and HIMSS Vibe conferences and even golf. SpaceX owner Elon Musk is donating $50 million to St. Jude Children's Research Hospital. Walmart announced a new partnership with Epic to help customers simplify their health care. HP released a Security report titled "Rebellions & Rejection” showing that work from home is a cybersecurity "ticking time bomb. And Epic's vaccine credential tech is now available to 25 million patients. Key Points: The Epic dental module used to be the forgotten stepchild. Now it’s legit. [00:13:00] Epic’s vaccine credentialing technology is now available to 25 million individuals through their My Chart account [00:18:10] 83% believe remote work has become a ticking time bomb for network breaches [00:25:13] Our processes in security are cautious and err on the side of safety which means they are generally slow [00:28:11] https://www.crowdstrike.com/ (CrowdStrike)
Stories: https://www.marketwatch.com/story/spacex-flight-has-raised-130m-of-its-200m-goal-for-childrens-cancer-research-11631823909 (Elon Musk chips in $50 million for SpaceX Inspiration4’s children’s cancer fundraising effort - Market Watch) https://corporate.walmart.com/newsroom/2021/09/27/walmart-selects-epic-to-help-customers-simplify-their-health-care (Walmart Selects Epic To Help Customers Simplify Their Health Care - Walmart.com) https://www.healthcareitnews.com/news/epics-vaccine-credential-tech-now-available-25m-patients (Epic's vaccine credential tech now available to 25M patients - Healthcare IT News) https://www.techrepublic.com/article/wfh-is-a-cybersecurity-ticking-time-bomb-according-to-a-new-report/ (WFH is a cybersecurity "ticking time bomb," according to a new report - Tech Republic) https://www.healthcareitnews.com/news/how-cms-boosting-telehealth-and-rpm-new-cpt-codes (How CMS is boosting telehealth and RPM with new CPT codes | Healthcare IT News) https://healthsystemcio.com/2021/09/18/a-new-spin-on-an-age-old-problem-how-leaders-are-tacking-interoperability/ (A New Spin on an "Age-Old Problem": How Leaders Are Tacking Interoperability | healthsystemcio.com)
October 1, 2021: Cyberattacks are getting more sophisticated. It’s no longer a matter of WILL they get in but WHEN? https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) and https://www.linkedin.com/in/gary-gooden/ (Gary Gooden), Chief Technology and Security Officer at https://www.seattlechildrens.org/ (Seattle Children's) run us through scenarios to watch out for. Did you know that 81% of emails are being identified as malicious and getting blocked at this point? And Proofpoint stops roughly 450 million threats of all types on a daily basis. When it comes to people, process and technology, where do you allocate your resources and time? Have you embarked on a zero trust journey? Is your endpoint detection service 24/7 365? And what is isolation technology? Key Points: Credentials are the nirvana state of any bad actor or cyber criminal organization. Once they get those they have an incredible ability to decide what sort of exploit they want to launch against your institution. [00:03:30] Credential skimming and credential gathering is a big deal [00:10:41] Security is what I refer to as the tip of the spirit, the innovation. And not security for the sake of creating friction. [00:15:30] Deep Packet Inspection technology is critical [00:29:00] https://www.proofpoint.com/us (Proofpoint) https://www.seattlechildrens.org/ (Seattle Children's)
September 27, 2021: https://www.linkedin.com/in/anneweiler/ (Anne Weiler), health tech entrepreneur joins Bill for the news. When growing a startup, what comes first? The clients or the right investors? Johns Hopkins Medicine has developed an Epic-embedded tool aimed at automatically identifying patients likely to need telehealth technical assistance. Xealth raised $24 million in new funding. Halo Health is being acquired by Symplr. Four out of six traveling intensive care unit nurses quit just one day after arriving at Providence St. Joseph Hospital in Eureka, California, due to a lack of familiarity with the EHR. And will Big Tech firms save the day in healthcare? Or is it just too complicated? Key Points: Revenue will get you investment. Investment will not necessarily get you revenue. [00:21:00] The issue isn't that healthcare technology is that hard, it's that the business models are screwed up [00:31:30] There's no incentive to share data. Data sharing is not hard if you actually want to do it. [00:31:30] Getting information out of the EHR is one level of complexity. Getting it back in is that complexity times five. [00:32:30] Should one of the big tech firms buy a hospital system? The answer is no. [00:35:06]
Stories: https://www.healthcareitnews.com/news/johns-hopkins-develops-epic-embedded-tool-better-support-telehealth-patients (Johns Hopkins Develops Epic-embedded Tool to better Support Telehealth patients - Healthcare IT News) https://www.geekwire.com/2021/providence-spinout-xealth-raises-24m-expand-digital-health-services/ (Providence spinout Xealth raises $24M to expand digital health services - GeekWire) https://www.bizjournals.com/cincinnati/inno/stories/news/2021/09/14/halo-health-announces-acquisition.html (Fast-growing Cincinnati startup celebrates exit following acquisition by Texas-based firm - bizjournals.com) https://www.healthcareitnews.com/blog/healthcare-too-hard-big-tech-firms (Is Healthcare Too Hard for Big Tech Firms? - Healthcare IT News) https://www.healthcareitnews.com/news/after-traveling-nurses-quit-hospital-blames-lack-ehr-familiarity (After Traveling Nurses Quit, Hospital Blames lack of EHR Familiarity - Healthcare IT News)
September 24, 2021: Examine. Diagnose. Prescribe. Is predictive analytics the magic pill for healthcare? https://www.linkedin.com/in/angelique-russell-mph-6b730319/ (Angelique Russell), Senior Clinical Data Scientist / Informaticist joins us today to share her advanced data science and deep healthcare expertise. How can we use visualization and modeling techniques to solve healthcare’s most challenging problems? What kind of insights are we looking to derive from the data? Have the tools changed much over the last five years? Are we still focused on provider data or are we starting to pull in some other data? And what is the future of machine learning, AI and NLP? Key Points: In 2011 the focus in healthcare was that we needed to modernize [00:04:20] Treatment guidelines and order sets, which are how hospitals standardize treatment, change all the time [00:12:40] Analytics answers questions and data science explores what questions we should be asking [00:18:15] Prediction is before the diagnostic criteria is met and detection is after that point [00:33:30] https://www.amazon.com/Undoing-Project-Friendship-Changed-Minds/dp/0393354776/ref=asc_df_0393354776/?tag=hyprod-20&linkCode=df0&hvadid=312064602668&hvpos=&hvnetw=g&hvrand=6617635274609958907&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9067609&hvtargid=pla-319200087509&psc=1 (The Undoing Project) book by Michael Lewis https://www.cogitativo.com/ (Cogitativo)
September 20, 2021: https://www.linkedin.com/in/sue-schade-4a12887/ (Sue Schade) from https://www.starbridgeadvisors.com/ (StarBridge Advisors) joins Bill for the news. How can we be more productive in health IT? Where are the pain points? What tools can we bring to bear? How can we engage patients that have delayed care? McKinsey survey reveals U.S. hospital patient volumes have moved back towards 2019 levels. Wall Street Journal reports that remote work may now last for two years, worrying some bosses. Another big conversation is the rework of the labor pool. And is healthcare too hard for Big Tech firms? Some say, if companies misunderstand evidence-based medicine, they have no business bringing technology into medicine at all. And when it comes to the countless disruptive technological innovations that have been flooding the medical field the last couple of years, the essence of this change is not technological it seems, but rather cultural. Key Points: Burnout of staff is not over What can we do to make physician’s lives easier and more efficient? You do what you can in this Zoom world https://www.starbridgeadvisors.com/2021/06/04/now-what-working-in-a-post-covid-world/ (“Now What? Working in a Post Covid World” by Russ Rudish, Principal at Starbridge Advisors) https://sueschade.com/2021/09/patient-friendly-testing-yes-a-positive-story/#more-3283 (Sue Schade blog: Patient Friendly Testing - Yes a Positive Story) https://www.starbridgeadvisors.com/ (StarBridge Advisors)
Stories: https://www.hcinnovationgroup.com/population-health-management/patient-engagement/news/21235270/survey-patient-volumes-reportedly-moving-back-to-2019-levels?utm_source=HI%20Daily%20NL&utm_medium=email&utm_campaign=CPS210821011&o_eid=3204I9595689H9H&rdx.ident%5Bpull%5D=omeda%7C3204I9595689H9H&oly_enc_id=3204I9595689H9H (Survey: Patient Volumes Reportedly Moving Back to 2019 Levels | Healthcare Innovation - hcinnovationgroup.com) https://www.wsj.com/articles/remote-work-may-now-last-for-two-years-worrying-some-bosses-11629624605 (Remote Work May Now Last for Two Years, Worrying Some Bosses - WSJ) https://www.healthcareitnews.com/blog/healthcare-too-hard-big-tech-firms (Is healthcare too hard for Big Tech firms? - Healthcare IT News) https://medicalfuturist.com/digital-health/ (Digital Health Is a Cultural Transformation - medicalfuturist.com)
September 17, 2021: What are the characteristics of a high functioning healthcare system with regard to data and analytics? How do you provide data to third parties? How do you protect that data? How do you anonymize that data? How do you ensure that you're not allowing it to just run loose in the wild? https://www.linkedin.com/in/paulajedwards/ (Paula Edwards) is Consultant, Analytics & Data Governance Practice Leader at https://himformatics.com/ (Himformatics), an advisory company who works with health systems to make sure they're getting the most value out of their technology and data investments. How do you design systems that have people and technology working together? Who participates in data governance? What does an effective data literacy program look like? And what trends are we seeing with academic medical centers? Key Points: What is human centered design? [00:10:45] To a certain extent, the academic medical centers are driving the industry [00:18:06] There’s so many models for organizing analytics. It's mind boggling. [00:28:05] At its very nature, healthcare data and especially clinical data is just messy [00:33:10] There's a lot going on in the world of natural language processing [00:36:00] https://www.healthdatamanagement.com/news/most-studies-evaluating-ai-in-radiology-didnt-validate-the-results?utm_campaign=MorningRounds-Apr%2011%202019&utm_medium=email&utm_source=newsletter (Most studies evaluating AI in radiology didn’t validate the results - Health Data Management) https://synapse.koreamed.org/articles/1116743 (Design Characteristics of Studies Reporting the Performance of Artificial Intelligence Algorithms for Diagnostic Analysis of Medical Images) https://himformatics.com/ (Himformatics)
September 13, 2021: The regulatory environment drives healthcare. And as IT leaders, we HAVE to understand it. https://www.linkedin.com/in/mari-savickis-42b9817/ (Mari Savickis), Vice President, Public Policy at https://chimecentral.org/ (CHIME) joins us today to discuss HIPAA, information blocking, price transparency, AI, machine learning and interoperability. The Biden Administration announces ambitious initiatives to bolster the nation’s cybersecurity. Tech giants Amazon, Microsoft, Google, IBM, and Apple have pledged a combined $30-plus-billion cybersecurity investment. Plus all you need to know about the HIPAA proposed rule and telehealth's battle over state lines. Key Points: Make HIPAA and information blocking definitions the same [00:16:30] When it comes to price transparency, it's buyer beware [00:22:15] AI and machine learning gain steam [00:37:20] We need to have better interoperability and standardization for the public health infrastructure [00:39:12] Subscribe to CHIME’s weekly briefings - policy@chimecentral.org https://www.cisa.gov/jcdc
Stories: https://www.sdxcentral.com/articles/news/tech-giants-commit-30b-to-cybersecurity-after-white-house-meeting/2021/08/ (Tech Giants Commit $30B to Cybersecurity After White House Meeting - SDxCentral) https://medicalxpress.com/news/2021-09-telehealth-limits-state-lines-threatens.html (Telehealth's limits: Battle over state lines and licensing threatens patients' options (medicalxpress.com)) https://chimecentral.org/wp-content/uploads/2021/05/HIPAA-Cheat-Sheet.pdf (CHIME HIPAA Proposed Rule cheat sheet) https://www.nbcwashington.com/news/business/money-report/biden-administration-unveils-65-billion-plan-to-combat-next-pandemics-after-covid/2792249/?_osource=SocialFlowTwt_DCBrand (Biden Administration Unveils $65 Billion Plan to Combat Next Pandemics After Covid – NBC4 Washington) https://www.whitehouse.gov/briefing-room/statements-releases/2021/08/25/fact-sheet-biden-administration-and-private-sector-leaders-announce-ambitious-initiatives-to-bolster-the-nations-cybersecurity/ (The White House FACT SHEET: Biden Administration and Private Sector Leaders Announce Ambitious Initiatives to Bolster the Nation’s Cybersecurity) https://www.whitehouse.gov/wp-content/uploads/2021/09/American-Pandemic-Preparedness-Transforming-Our-Capabilities-Final-For-Web.pdf (The White House: American Pandemic Preparedness: Transforming Our Capabilities) https://www.medtechdive.com/news/predicting-the-future-of-healthcare-10-takeaways-from-himss21/605126/ (Predicting the future of healthcare: 10 takeaways from HIMSS21 | MedTech Dive)
September 10, 2021: https://www.linkedin.com/in/briansterud/ (Brian Sterud) wears many hats at https://frhs.org/ (Faith Regional Health). He’s the VP of IT, the CIO and the CISO. In smaller health systems everyone has to muck in. How do they cover it all? How do they manage their time and stay current? Every health system is prepared for a 24 hours or less security risk. But after that, things get complicated. How would a smaller organization handle 30 days? 40 days? What's the biggest learning from having the ERP suite in the cloud? Can you get to the level of customization that you want? What kind of things can you do to improve clinician experience? What’s it like to do a comprehensive network upgrade with Aruba? How has that helped security and operations? And what kinds of technology priorities are on the agenda for the next 24 months? Key Points: We can be really nimble because of the multiple hats we wear [00:06:20] There's always something more that you can do in regards to security risks [00:11:30] Take a hard look at endpoint protection and DLP and where that sits within your organization [00:24:30] How do you stay up with Price Transparency and 21st Century Cures? [00:24:44] How do you maintain excellent office culture? [00:26:05] https://frhs.org/ (Faith Regional Health)
September 9, 2021: Our news-cycle has been dominated for years by the concept that systems can be overtaken in minutes. We are experiencing a frenetic pace within the industry to protect against malicious attacks - including destruction-ware, phishing, ransomware, and virus-based activities. We must have a vision, not only from the vulnerable sets of systems, but from looking through the lens of an attacker. Using the defensive-stance will improve the present-state posture and allow for the evolution of consistent and distributed awareness and control-models. Why is healthcare being targeted in these vicious attacks, and how is this going to be resolved? Is there a clear-path forward? Join our webinar “https://www.thisweekhealth.com/webinar/coming-through-a-ransomware-event-best-practices-and-lessons-learned/ (Coming Through a Ransomware Event - Best Practices and Lessons Learned)” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests: John Gaede, Director of Information Services at Sky Lakes Medical Center Lee Milligan, Vice President of Medical Informatics at Asante Matt Sickles, Solutions Architect at Sirius Computer Solutions
September 8, 2021: We all log in to our machines to get started with our day. While this used to be just a terminal at your desk or workstation, the devices are with us all the time. Admission criteria for backup, compute, network, and storage relies on a consistent authentication model. Role-based access criteria is even more important as directory authentication is scaled and shared. Development of a consistent approach towards the development of controls will provide for an authoritative source of resources to access and control systems. As the access model for healthcare evolves, are we seeing steps taken that are going to change how we interact with technology? There have been a lot of breaches reported in the media - not just healthcare, but surrounding every organization in the world - is this the starting-point for our global remediation? Join our webinar “https://www.thisweekhealth.com/webinar/coming-through-a-ransomware-event-best-practices-and-lessons-learned/ (Coming Through a Ransomware Event - Best Practices and Lessons Learned)” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests: John Gaede, Director of Information Services at Sky Lakes Medical Center Lee Milligan, Vice President of Medical Informatics at Asante Matt Sickles, Solutions Architect at Sirius Computer Solutions
September 7, 2021: https://www.linkedin.com/in/david-bensema-92a5632b/ (David Bensema) joins Bill for the news. Health systems need to give patients an outstanding and consistent patient experience. Banner Health has reimagined the care model but can it compete with other consumer choices? What did a Henry Ford exec learn from Hyatt and MSNBC about consumer preferences? Zoom's head of healthcare talks about the future of telemedicine and OIG officials take aim at telehealth fraud schemes to ensure virtual care is provided with integrity. Key Points: 50% of pilots are stuck. They're not moving forward. [00:10:30] Is telehealth the modern day house call? [00:14:07] Why aren’t health systems attacking the community health issue of diabetes? [00:25:15] Health systems have to build their brand and they have to be conscious of their brand. And quality has to be first and foremost. [00:50:26]
Stories: https://www.healthcarefinancenews.com/news/health-systems-need-give-patients-outstanding-and-consistent-patient-experience (Health systems need to give patients an outstanding and consistent patient experience - Healthcare Finance News) https://www.healthcarefinancenews.com/news/patient-experience-becomes-more-important-technology-can-help-healthcare-focus-consumer (As patient experience becomes more important, technology can help healthcare focus on the consumer - Healthcare Finance News) https://www.beckershospitalreview.com/digital-marketing/what-a-henry-ford-exec-learned-from-hyatt-msnbc-about-consumer-preferences.html (What a Henry Ford exec learned from Hyatt, MSNBC about consumer preferences - Beckers) https://www.healthcareitnews.com/news/zooms-head-healthcare-talks-future-telemedicine (Zoom's head of healthcare talks the future of telemedicine - Healthcare Finance News) https://www.healthcareitnews.com/news/oig-looking-closely-telehealth-it-weighs-future-enforcement (OIG looking closely at telehealth as it weighs future enforcement - Healthcare IT News)
September 3, 2021: https://www.linkedin.com/in/kristin-myers-42673531/ (Kristin Myers), CIO at https://www.mountsinai.org/ (Mount Sinai) brings us up to speed on her game plan for cybersecurity, digital solutions, patient experience and managing a remote team. 12% of all ransomware attacks are in healthcare. Downtime is dangerous. What kind of CISO should you hire to help defend your health system in the best way possible? What challenges has Mount Sinai been addressing through the pandemic? What’s the best way to get patient feedback? How do you determine and prioritize the best care solutions? What technology do you need to put in place? And where are we at with AI-Enhanced Medical Imaging? Key Points: Having direct patient input into the solutions is extremely important [00:06:40] What is the best philosophy on build versus buy? [00:07:15] Healthcare has been a little behind other sectors as it relates to cybersecurity maturity [00:10:05] The key to remote working is communication, being transparent and making sure that you're available to your team [00:23:10] https://www.mountsinai.org/ (Mount Sinai)
September 2, 2021: Establishing routine protections for information security are paramount to establishing an effective set of security controls. While the technology is specific, the pedagogy of these actions may leave gaps for some of the new-mode approaches. Inspection of how we can define consistent control-planes are essential to the resiliency and scalability of the current- and future-state elements in all aspects of the protection model. Cloud has a known good baseline of security when it starts - how is this changing and adding risk? Do you think there will ever be a 100% cloud-based set of systems for healthcare, or will it always be in a hybrid-state? Join our webinar “https://www.thisweekhealth.com/webinar/coming-through-a-ransomware-event-best-practices-and-lessons-learned/ (Coming Through a Ransomware Event - Best Practices and Lessons Learned)” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests: John Gaede, Director of Information Services at Sky Lakes Medical Center Lee Milligan, Vice President of Medical Informatics at Asante Matt Sickles, Solutions Architect at Sirius Computer Solutions
August 31, 2021: While moving to an agile-based methodology for core development processes, we must provide a consistent and effective model to protect not only the production of application development, but the process. Development of large healthcare systems places an undue burden on ensuring no additional threats are being added. As we evolve into the rapid digital-approach for ensuring patient experience satisfaction, how can the desire of being innovative be balanced with a secure approach? There are two methodologies: Agile and Waterfall, what is the difference? How is the larger technology industry wrapping their arms around healthcare to support this evolution? Join our webinar “https://www.thisweekhealth.com/webinar/coming-through-a-ransomware-event-best-practices-and-lessons-learned/ (Coming Through a Ransomware Event - Best Practices and Lessons Learned)” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests: John Gaede, Director of Information Services at Sky Lakes Medical Center Lee Milligan, Vice President of Medical Informatics at Asante Matt Sickles, Solutions Architect at Sirius Computer Solutions
August 30, 2021: https://www.linkedin.com/in/equinones/ (Dr. Eric Quiñones) from https://www.wwt.com/ (World Wide Technology) joins Bill for the news for some post HIMSS talk. Plus how can your IT team prepare for a COVID surge? Crisis teams have been sent to hard-hit COVID hospitals in Oregon. Tom Burton from Providence St. Joseph reveals how they are generating patient engagement ROI. NYU Langone experienced significant growth in digital engagement. The May cyberattack cost Scripps nearly $113M in lost revenue. And The National Emergency Tele-Critical Care Network (NETCCN) is here with their clinical care teams to help you. Key Points: How do you get ready for a COVID surge as an IT organization? [00:14:32] https://www.tatrc.org/netccn/index.html (National Emergency TeleCritical Care Network) [00:09:50] I don't think people necessarily ask the questions that they should ask. Dig deeper. Really look at where the facts are coming from. Investigate yourself. [00:21:25] Design thinking - human centered process problem solving [00:25:30] https://www.wwt.com/ (World Wide Technology)
Stories: https://apnews.com/article/business-health-oregon-coronavirus-pandemic-9d44b8036cec908391db92946a9d2b93 (Crisis teams’ sent to hard-hit COVID hospitals in Oregon - AP News) https://www.healthcarefinancenews.com/news/covid-19-accelerated-ongoing-digital-transformation-efforts-nyu-langone (COVID-19 accelerated ongoing digital transformation efforts at NYU Langone - Healthcare Finance News) https://www.healthcarefinancenews.com/news/technological-approach-patient-engagement-shows-roi-providence-st-joseph-health (A technological approach to patient engagement shows ROI for Providence St. Joseph Health - Healthcare Finance News) https://www.fiercehealthcare.com/hospitals/may-cyber-attack-cost-scripps-nearly-113m-lost-revenue-more-costs (May cyberattack cost Scripps nearly $113M in lost revenue, more costs - FierceHealthcare) https://www.tatrc.org/netccn/request-support.html (ARE YOU A HEALTHCARE ORGANIZATION OR A HOSPITAL IN NEED OR PREPARING FOR COVID SURGE SUPPORT?)
August 27, 2021: The IT system is a living, breathing organism. It changes. It evolves. Things are added. Things are removed. Things are altered. It's a living, breathing beast. And that's how you have to look at it. https://www.linkedin.com/in/david-ting-1a420/ (David Ting), Chief Technology Office and Founder, takes us through his journey from Imprivata to https://www.tausight.com/ (Tausight). https://www.tausight.com/ (Tausight) is designed to help CIOs and CISOs ensure the confidentiality, integrity, and availability of PHI. It's not a matter of IF you'll have a cyber incident. It's a matter of WHEN. And more importantly, how do you get back to business? How do you start the defense of your system? How do you gain visibility into the PHI? How it's used, where it's moving to, how it's secured and who's using it? How do you get statistical data from across your entire infrastructure to say how consistent can I make my infrastructure and how precise can that be? Key Points: I see healthcare IT systems as truly a mission critical infrastructure [00:02:35] Healthcare unlike the other verticals is hyper-connected [00:06:15] How do you respond to rogue software that worms its way across multiple end points? [00:32:50] I hate to use the word AI because it's really an extension of just better data science and being able to see insights from the noise of the data [00:42:36] https://www.tausight.com/ (Tausight)
August 26, 2021: Technology enablement for healthcare providers has not changed overnight. We continue to innovate and enable in a positive manner however as systems are maintained, there is always a potential for risk. Managing risk is a crucial element of the information security lifecycle management. Through the routine use of existing control-planes for security technology, areas of improvement should be desired to promote an “always-on” threat detection and remediation model. Is there ever going to be a ‘Fort Knox’ of healthcare information? What is the next disruption that will change the perspective of patient care and protection? Join our webinar “https://www.thisweekhealth.com/webinar/coming-through-a-ransomware-event-best-practices-and-lessons-learned/ (Coming Through a Ransomware Event - Best Practices and Lessons Learned)” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests: John Gaede, Director of Information Services at Sky Lakes Medical Center Lee Milligan, Vice President of Medical Informatics at Asante Matt Sickles, Solutions Architect at Sirius Computer Solutions
Aug 24, 2021: Data is the problem. We seem to have created this problem through efficiency - processing, transmitting, and storing data. Using the continuity of knowing the absolute of what data is processed, transmitted, or stored within any environment - specifically the highly-regulated healthcare industry - is the highest priority of any critical clinical environment. This discussion explores the approaches that have yielded a highly protected calculus for the critical safety of patient information. Are we using the lessons-learned to date effectively? Will this transform technology fast enough to protect our overall responsibility to the care of the patient? Join our webinar “https://www.thisweekhealth.com/webinar/coming-through-a-ransomware-event-best-practices-and-lessons-learned/ (Coming Through a Ransomware Event - Best Practices and Lessons Learned)” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests: John Gaede, Director of Information Services at Sky Lakes Medical Center Lee Milligan, Vice President of Medical Informatics at Asante Matt Sickles, Solutions Architect at Sirius Computer Solutions
August 23, 2021: https://www.linkedin.com/in/drexdeford/ (Drex DeFord) and Bill discuss post HIMSS. How did the in-person and digital versions of the event go? In a Chartis Group survey of 220 executives, 52% have not progressed beyond pilot stages for digital integration, 47% cite digital as a top organizational priority and 80% plan to increase their digital investments. The benefits of telehealth have become widely known on Earth but now it’s taking off in space. What is NASA’s game plan for dealing with the challenges that this brings? And the LockBit ransomware gang, who hit Accenture this week, are now recruiting insiders. Scary stuff. Key Points: Change is hard. The pandemic compelled a lot of us to do things that were not normal and were uncomfortable for us. [00:17:26] How do you provide healthcare in space? [00:18:35] Speed is the key to cybersecurity operations [00:28:00] Ransomware attack. To pay or not to pay? [00:29:30] https://3xdrex.com/ (3xDrex)
Stories: https://www.healthcareitnews.com/news/himss-ceo-organization-thrilled-numbers-himss21 (HIMSS CEO: Organization ‘thrilled with the numbers’ at HIMSS21 - Healthcare IT News) https://www.healthcarefinancenews.com/news/digital-revolution-has-begun-52-executives-have-not-progressed-beyond-pilot-stage (The digital revolution has begun but 52% of executives have not progressed beyond the pilot stage - Healthcare Finance News) https://www.healthcarefinancenews.com/news/telehealth-enabled-nasa-care-astronauts-orbit-agency-eyeing-moon-and-beyond (Telehealth enabled NASA to care for astronauts in orbit, but agency is eyeing the moon and beyond - Healthcare Finance News) https://www-bleepingcomputer-com.cdn.ampproject.org/c/s/www.bleepingcomputer.com/news/security/lockbit-ransomware-recruiting-insiders-to-breach-corporate-networks/amp/ (LockBit ransomware recruiting insiders to breach corporate networks - Bleeping Computer) https://therecord-media.cdn.ampproject.org/c/s/therecord.media/accenture-downplays-ransomware-attack-as-lockbit-gang-leaks-corporate-data/amp/ (Accenture downplays ransomware attack as LockBit gang leaks corporate data - Cybercrime)
August 20, 2021: Today we are joined by https://www.linkedin.com/in/brent-lamm-0646689/ (Brent Lamm), Senior VP and Deputy CIO at https://www.unchealthcare.org/ (UNC Health). With their tremendous wealth of expertise and research they really are moving the needle on health and wellness. What are the biggest challenges around rural health care today? What is UNC doing in regards to health disparities? What are their plans to get underserved communities vaccinated? There’s a multitude of structures around analytics data science. What does UNC’s structure look like and how does it interact with the organization? Key Points: Physician recruitment in rural areas is really tough [00:08:20] The IT is centralized, the data is centralized but the analytics is actually federated [00:22:00] How are we keeping a pulse on employee burnout and other psychosocial issues that come with not being in the office every day? [00:31:05] We’re seeing major increases in the number of candidates wanting to work from other states. And that presents real challenges for HR and legal. [00:33:45] There’s still some resistance with cloud adoption [00:38:15] https://www.unchealthcare.org/ (UNC Health)
August 16, 2021: https://www.linkedin.com/in/anneweiler/ (Anne Weiler) and Bill talk HIMSS, the HLTH Conference, Salesforce and Netflix. What does the future hold for HIMSS? How can we enable a better digital experience for live and hybrid events? If you want to find the deal makers, the money people and the start ups, you really have to go to the HLTH conference. While digital adoption has come a long way, for tech to take off there are four questions that doctors really want to know. Does it work? Will I get paid? Will I get sued? Will it work in my practice? Salesforce rolled out cloud-based remote monitoring patient access tools. Healthcare should take cues from consumer-centric companies such as Netflix. The idea is to stop thinking about people as patients and consider them instead as consumers who should be known entities to hospitals and health systems before they even need care. Key Points: Will the HLTH Conference take the innovation piece of the market from HIMSS? [00:10:40] Doctors are especially interested in monitoring their patients outside the four walls of the hospital [00:16:15] What’s the future of the EHR? [00:20:50] Right now, I think Epic is trying to be all things to all people. Will that change? [00:26:10]
Stories: https://www.mobihealthnews.com/news/doctors-look-tech-future-need-assurance-it-will-work (Doctors look to tech for the future but need assurance it will work - MobiHealthNews) https://www.fiercehealthcare.com/tech/salesforce-rolls-out-cloud-based-remote-monitoring-patient-access-tools (Salesforce rolls out cloud-based remote monitoring, patient access tools - FierceHealthcare) https://www.healthcarefinancenews.com/news/digital-patient-experiences-can-take-cues-consumer-centric-companies-such-netflix (Digital patient experiences can take cues from consumer-centric companies such as Netflix - Healthcare Finance News) https://www.mobihealthnews.com/news/pushing-back-digital-filing-cabinet-toward-ehr-usability (Pushing back on the digital filing cabinet toward EHR usability - MobiHealthNews) https://www.beckershospitalreview.com/digital-marketing/what-a-henry-ford-exec-learned-from-hyatt-msnbc-about-consumer-preferences.html (What a Henry Ford exec learned from Hyatt, MSNBC about consumer preferences - Beckers)
August 13, 2021: In healthcare we spend too much time focusing on the tech and not enough time focusing on the world we live in. And the people that we're serving. Health consumers today think that healthcare is more confusing, more complex and more costly than ever before. And they're dissatisfied. That’s where https://transcarent.ai/ (Transcarent) comes in. Imagine everything you need in one place, easy to understand and with the ability to talk to a doctor or order medication within 60 seconds. Now that’s progress. https://www.linkedin.com/in/glen-tullman-76108566/ (Glen Tullman), their CEO has vast healthcare experience including Allscripts and Livongo. He shares how https://transcarent.ai/ (Transcarent) is setting the stage for the best interests of YOU, the healthcare consumer. Finally you're in charge. You're giving the orders. Key Points: If we look at where healthcare over the last 20 years it really hasn't made the progress we all expected [00:02:16] When you have 3 of the largest, smartest employers in the world, Amazon, JP Morgan and Berkshire Hathaway come to you and say, you are so bad we're going to form our own company to do just what you do. That should be a wake-up call. [00:12:55] The number one cause of bankruptcy in the US is healthcare [00:15:35] Today what you have is electronic health records that are fundamentally big, dumb data repositories that aren't easy to use [00:35:40] https://transcarent.ai/ (Transcarent)
August 9, 2021: https://www.linkedin.com/in/sue-schade-4a12887/ (Sue Schade) from https://www.starbridgeadvisors.com/ (StarBridge Advisors) joins Bill for the news. It’s the first day of HIMSS. Are you going in-person or virtually? All attendees are required to wear masks and Epic is launching EpicShare. The first dose US vaccination rate is now at 70%. Healthcare IT news have been rolling out a fantastic series on the lessons learned during the pandemic. How has the pandemic reshaped CIOs' views on adaptability, agility, security and hiring? What’s the plan for refined telehealth, faster deployments and more collaborative tools? How do we tackle the barriers to innovation, telehealth integration and analytics? Sometimes leadership needs to get out of the way. The best thing they can do is let teams work together without walls and allow failure of ideas. Key Points: The first dose US vaccination rate is now 70% [00:11:15] Indoor dining and theater in New York city are going to request proof of vaccination [00:12:15] You're going to see more and more healthcare systems and other private employers require the vaccine [00:13:30] Beyond HIMSS, what are you doing for yourself and your staff to continue to grow and develop and learn? [00:24:00] http://sueschade.com/ (Sue Schade blog) https://www.starbridgeadvisors.com/ (StarBridge Advisors)
Stories: https://www.healthcareitnews.com/news/himss21-require-masks-all-attendees (HIMSS21 to require masks for all attendees - Healthcare IT News) https://www.healthcareitnews.com/news/epic-launch-epicshare-himss21 (Epic to launch EpicShare at HIMSS21 - Healthcare IT News) https://www.healthcareitnews.com/news/cios-and-innovation-officers-bolster-clinical-informatics-cyber-defenses-and-more (CIOs and Innovation Officers bolster clinical informatics, cyber defenses and more - Healthcare IT News) https://www.healthcareitnews.com/news/how-pandemic-has-reshaped-cios-views-adaptability-agility-security-and-hiring (How the pandemic has reshaped CIOs' views on adaptability, agility, security and hiring - Healthcare IT News) https://www.healthcareitnews.com/news/cios-tackle-barriers-innovation-telehealth-integration-analytics-and-more (CIOs tackle barriers to innovation, telehealth integration, analytics and more - Healthcare IT News) https://www.healthcareitnews.com/news/pandemic-allows-cios-move-new-speed-cyber-threats-lie-wait (Pandemic allows CIOs to move with new speed, but cyber threats lie in wait - Healthcare IT News) https://www.healthcareitnews.com/news/how-it-leaders-are-reimagining-and-repurposing-technologies-handle-new-challenges (How IT leaders are reimagining and repurposing technologies to handle new challenges - Healthcare IT News) https://www.healthcareitnews.com/news/it-execs-talk-new-strategies-analytics-patient-engagement-telehealth-and-more (IT execs talk new strategies for analytics, patient engagement, telehealth and more - Healthcare IT News) https://www.healthcareitnews.com/news/cios-plan-refined-telehealth-faster-deployments-more-collaborative-tools (CIOs plan on refined telehealth, faster deployments, more collaborative tools - Healthcare IT News) https://www.healthcareitnews.com/news/cio-must-dos-reduce-bureaucracy-boost-patient-experience-improve-data-governance (CIO must-dos: Reduce bureaucracy, boost patient experience and improve data governance - Healthcare IT News)
August 6, 2021: At a global level, people should have a right to their privacy, to their data access and to control and protection over their data. But when we put the medical record in the hands of the consumer, of the patient, of the individual, they're going to have a lot of questions. How do we equip them to be able to handle it? https://www.linkedin.com/in/jimstclair/ (Jim St. Clair,) Chief Trust Officer at https://www.lumedic.io/ (Lumedic) explains patient centric interoperability and why it’s so important. Why should providers pursue it? What are the challenges with getting to where we want with patient driven interoperability? And what use cases are we going to enable? Key Points: 49 out of 50 states still own patient information in the EHR [00:03:20] Cryptographic trust mechanisms [00:16:25] Social determinants are one of the biggest arguments for needing a system above the EHR [00:17:15] Self sovereign identity architecture [00:21:05] https://www.lumedic.io/ (Lumedic)
August 2, 2021: https://www.linkedin.com/in/sanazcordesmd/ (Dr. Sanaz Cordes), Chief Healthcare Advisor at https://www.wwt.com/ (World Wide Technology) joins Bill for the news today. In their 2021 Work Trend Index, Microsoft predicts over 40% of people may quit their jobs this year. Leaders are out of touch and need a reality check. And high productivity is an illusion because the workforce behind it is very tired. CMS proposed permanent Medicare coverage of audio-only mental health telehealth services. What are the requirements? And how promising are digital therapeutics? What’s the value proposition? Why would pharma companies adopt these? Why would physicians prescribe them? Will insurers ever cover them? And what’s the acquisition exit plan for these startups? Key Points: Productivity has been overdone in this work from home environment [00:07:35] The move to remote work made teams more siloed [00:19:00] Physician burnout numbers have always hovered around 50% [00:24:30] Mental health providers are one of the lowest paid professions in healthcare [00:31:35] https://www.wwt.com/ (World Wide Technology)
Stories: https://www.windowscentral.com/microsoft-predicts-people-may-quit-their-jobs-this-year (Microsoft Predicts over 40% of People may Quit their Jobs this Year - Windows Central) https://www.foley.com/en/insights/publications/2021/07/cms-cover-audio-only-telemedicine-mental-health (CMS to Permanently Cover Audio-Only Telemedicine for Mental Health - Foley) https://www.businessinsider.com/prescription-apps-could-be-telehealth-deal-targets-2021-7?mc_cid=60d04ac1d7&mc_eid=47b79554a4 (Apps and Video Games are Changing the Way we Treat Diseases. Experts say they're Prime M&A targets for Telehealth Firms - Business Insider)
July 30, 2021: Cybersecurity is like Whack-a-Mole. You think you have one thing covered but the bad guys are 10 steps ahead of you. https://www.linkedin.com/in/cletis-earle-ms-chcio-a89b0b6/ (Cletis Earle), CIO for https://www.pennstatehealth.org/ (Penn State Health) discusses the best approach to the growing cybersecurity threats plus telehealth, ERP, supply chain, return to work and the ever changing CIO role. How do you build a new hospital tower, new HR system, new time management system and a new rev cycle all in three months? What are the major challenges in terms of managing these projects? How do you stay connected to your staff in a remote world? And has being a successful CIO become more of an art than science? Key Points: We are involved in petabytes and petabytes of data and it's not easy [00:10:05] I've yet to talk to a healthcare CIO who said I'm bored [00:14:30] We are anticipating about 50% of the workforce will be hybrid [00:16:05] Security is not just about keeping them out. It's also about identifying the anomalous traffic within the network and shutting that down and segmenting it [00:21:35] CEO's and other C titles are high target threats [00:22:50] We’re going to have to have AI fight AI [00:26:50] https://www.pennstatehealth.org/ (Penn State Health)
July 28, 2021: Physicians have enough stressors let alone having to worry about the conversations they’re having with patients. How do they document it? How do they make sure they’re connecting? And afterwards, how can they have the confidence that the data is all there? That’s where DAX comes in. Dragon Ambient eXperience is a comprehensive AI-powered voice-enabled solution which uses ambient sensing technology to securely listen to clinician-patient encounter conversations. https://www.nuance.com/healthcare.html (Nuance), a leader in conversational AI, is fine tuning this technology with Metro Health. Their number one priority is to help solve physician burnout. Our guests are https://www.linkedin.com/in/diana-l-nole-9065458/ (Diana Nole), EVP General Manager at https://www.nuance.com/healthcare.html (Nuance) and https://www.linkedin.com/in/j-joshua-wilda-mpa-chcio-59787020/ (Josh Wilda), CIO and https://www.linkedin.com/in/lance-owens-218472198/ (Dr. Lance Owens), CMIO for https://metrohealth.net/ (Metro Health). Key Points: I had a doctor tell me you fixed healthcare in one button because the DAX product is so easy to use [00:08:45] How do we make sure providers are progressive with the technology they're using so they can continue to focus on the patients [00:11:05] DAX unlocks the physician from being at the computer [00:13:10] Sometimes it's hard to flip bricks and mortar for new technologies [00:18:25] Don't price out smaller organizations in early technology adoption [00:25:50] https://www.nuance.com/healthcare/campaign/ppc/dax-group-demos.html?cid=7010W000002T9kWQAS&utm_campaign=DHX-AO-2020-DAX-Amplification-PPC&utm_medium=CPC&utm_source=google&gclid=CjwKCAjwlrqHBhByEiwAnLmYUA4SqsAiWhFQbiiue-lgUBtRTi0PDK2wdtt1aUo-AuWep0qX9iVm6RoC3MkQAvD_BwE (Dragon Ambient eXperience - Nuance) https://www.nuance.com/healthcare/campaign/ppc/dragon-medical-one-solution.html?cid=7010W000002TF31QAG&utm_campaign=DHM-AO-FY21-DMO-PPC&utm_medium=CPC&utm_source=google&gclid=CjwKCAjwlrqHBhByEiwAnLmYUHAiMG8Stu8jqsfsW2QguvFX6NayC6BjHJNdRvzxI0lvwb1DZpldHBoCaMsQAvD_BwE (Dragon Medical One - Nuance) https://metrohealth.net/ (Metro Health)
July 26, 2021: It’s Newsday with Ed Ricks, CEO, Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare). A Gartner CIO report shows that IT spending is expected to increase for cyber, analytics and cloud. McKinsey reports that telehealth utilization has stabilized at levels 38X higher than before the pandemic. Why are states against easing licensing for telemedicine? Does it make sense? Walmart Health is getting licensed in 37 states to offer telehealth. What does that mean for the industry? Truveta Grows to More Than 15% of US patient care. HIEs are exploding globally. Why the exponential growth? And in hospital telehealth is not an oxymoron. During COVID, the benefits of it were obvious. However, what happens after COVID? Key Points: Don’t look at it as a cybersecurity problem. Look at it as a risk management problem. [00:06:45] Behavioral health is currently the highest percentage of telehealth visits [00:21:45] Some of the most important work within our industry is around the USCDI [00:29:55] The more data the better. There's no doubt about it. [00:36:25] https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare)
Stories: https://www.healthcareitnews.com/news/gartner-cio-report-it-spending-expected-increase-cyber-analytics-cloud (Gartner CIO report: IT spending expected to increase for cyber, analytics, cloud - Healthcare IT News) https://www.beckershospitalreview.com/telehealth/it-s-all-about-protecting-local-physicians-from-competition-why-states-are-against-easing-licensing-for-telemedicine.html (It's 'all about protecting local physicians from competition': Why states are against easing licensing for telemedicine - Beckers) https://www.businessinsider.com/walmart-health-is-gearing-up-to-offer-telehealth-across-the-country-2021-6 (Walmart Health is Gearing up to Offer Telehealth across the Country - Business Insider) https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/telehealth-a-quarter-trillion-dollar-post-covid-19-reality (Telehealth: A quarter-trillion-dollar post-COVID-19 reality? - McKinsey) https://healthcarepittstop.com/in-hospital-telehealth-is-not-an-oxymoron-heres-why/ (In Hospital Telehealth is not an Oxymoron. Here’s Why - Healthcare Pitt Stop) https://www.healthcareittoday.com/2021/07/21/unified-data-the-key-to-hie-success/ (Unified Data: The Key to HIE Success - Healthcare IT Today) https://lnkd.in/gfvfDHd (Truveta Grows to More Than 15% of U.S. Patient Care with New Members, Closing Series A Funding with Nearly $100 Million)
July 23, 2021: Our quality measure strategy in the US is NOT working. We need to shift from a process-oriented focus to focusing on eliminating low value care and easing clinical data entry burden. Dale Sanders, Chief Strategy Officer at IMO brings his military, technology strategist and data expertise to the subject. A recent IMO and HIMSS survey reported issues with inconsistent data due to subjective documentation from providers. Despite these issues, organizations are using patient data for quality measurement and reporting (81%), revenue cycle management (60%), and clinical decision support (55%). Is there no silver bullet for improving the quality of data? Will we continue to struggle applying AI until we get a higher quality? There was a lot of confusion around data during the pandemic. What would a much better scenario look like for US healthcare if we see another global pandemic in our lifetime? Key Points: Why is hiring someone from the military such a good idea for employers? [00:09:59] Most patients have an inherent trust in their physician [00:16:40] Orders and results have to be harmonized to national standards [00:37:25] For the terrible tragedy that was COVID, I think it's going to have a big, positive impact on society [00:46:55] The separation between public health and population health that we see in the US does not exist in other countries [00:49:10] IMO
July 19, 2021: It’s Newsday with Drex DeFord and Bill. Rather than making a multimillion-dollar investment to deploy a new EHR, Woman's Hospital in Louisiana is seeking potential partners that would instead let the hospital connect to their Epic system. Dollar General hires a Chief Medical Officer. Jeff Costlow, deputy CISO at ExtraHop offers a comprehensive tip sheet to help ease the daunting task of talking cybersecurity with health system leadership. And what started as a surge in criminal activity during the early days of the pandemic has now developed into a full-blown crisis. Why does healthcare keep falling prey to ransomware and other cyberattacks?
OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment Program Every day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points: If Dollar General do it right, they could ultimately impact long-term health for rural communities [00:16:35] One of the mistakes people make when they go to a board is to take a posture of telling, but the board is really a collaborative group. They're on your side. They're inside. And they will help you to think through things. [00:25:10] The electronic health record is a part of the expanding attack surface [00:31:45] You need money to take care of unpatched systems and legacy devices [00:36:50] Double extortion is real [00:44:20]
Stories: Louisiana hospital skirts $200M Epic EHR implementation by seeking affiliation - Beckers Dollar General hires chief medical officer, boosts health-care items - CNBC A Tip Sheet to Help CISOs talk to the Board about Security Needs - Healthcare IT News Why Healthcare Keeps Falling Prey to Ransomware and Other Cyberattacks - Threat Post Leapfrog report highlights hospitals' patient communications, care transition shortcomings - Fierce Healthcare
July 16, 2021: Rob DeMichiei, Board Director, Strategic Advisor and Former CFO is back with Bill. What does digital transformation mean in 2021? What is the current CIO CFO conversation? Economists are predicting negative margins through the end of the year. What kind of impact will that have? Could there be IT motives for mergers and acquisitions moving forward? Smaller health systems are throwing up their hands at cyber attacks at this point. They just can't make the investments necessary to protect themselves. What is the path forward for small to medium size healthcare systems? Who should they be partnering with? And can a large health system truly own the patient end to end? OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment Program Every day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points: Economists are projecting negative margins through the end of the year. For larger health systems, that's not that big of a deal. But for the smaller players, that's a significant conversation. I think you're going to see a widening of the gap between the haves and the have-nots It’s going to be very difficult to survive with hyper-competition and so M&A is the way to guarantee the future Where are the new innovative charity care programs? Where are the new bold $50 million or $100 million investments in community health and in charity care? 5 Questions Boards Should Be Asking About Digital Transformation - Harvard Business Review AXIOS: How America’s Top Hospitals Hound Patients with Predatory Billing 1/3 of Hospitals Nearing ‘Danger Zone’ Denial Rate, Survey Finds - Healthcare Innovation
July 14, 2021: Aruba, a Hewlett Packard Enterprise Company is the king of healthcare networking solutions. What kind of conversations are they having with CIOs today? Vice President, CTO Office, David Logan is here to tell us. The architecture that was developed in the 90s and 2000s either doesn't scale or it’s not secured or it doesn’t perform. CIO's today MUST undertake new digital transformation initiatives. They have to create a multi-layered security architecture network application with end points detection and response. But balancing security with usability and delivering the end user experience that sits on top of the network is not as easy as it sounds. OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment Program Every day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points: Health systems should all implement two-factor authentication [00:02:00] BYOD started as a phenomenon 11-12 years ago. We don't control them. We don't know what's on them. We don't trust them. [00:06:35] It really begins with understanding how a human would think about a security policy [00:07:57] What is the alternative to a software defined network? [00:12:35] You want to create an environment that is non permissive to ransomware [00:40:26] Aruba Networks
July 12, 2021: Vik Nagjee, Director of Healthcare & Life Sciences for Sirius joins Bill for the news. Microsoft announced that AT&T will move its 5G mobile network to the Microsoft cloud. AT&T’s 5G core will be the first service to move to Azure. Large hospital systems have around 85,000 medical devices connected to their network and a Department of Health and Human Services report shows that they lack consistent cybersecurity plans for these devices. Kaseya is the latest victim of a supply chain ransomware attack. And the GAO recommends that the VA address several critical aspects of its physical infrastructure otherwise it may jeopardize the $16B Cerner EHR rollout.
OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment Program Every day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points: There's a long way to go before 5G is universally accessible [00:13:25] Is multi-factor authentication pervasive in healthcare now? [00:28:40] You cannot mitigate the risk of ransomware a hundred percent [00:31:50] Air gapping gives you the ability to sequester a copy of your backups to a completely separate network in the event that something bad happens to your main network [00:34:05] Sirius Healthcare Solutions
Stories: Microsoft to acquire AT&T’s Network Cloud technology and Azure will power AT&T’s 5G network - MS Hospitals lack consistent cybersecurity plan for networked medical devices - Healthcare Finance Kaseya ransomware attack: Everything you need to know - ZDNet Amazon's Alexa hit with healthcare privacy suit - Modern Healthcare GAO: VA's lack of action may jeopardize $16B Cerner EHR rollout - Beckers
July 9, 2021: It's astonishing how many things have changed in healthcare over the last 18 months. John Halamka, President of the Mayo Clinic Platform shares their concept and vision for the future. How is this new rolled back regulatory environment affecting investment and consumer behaviors? How do we take data and use it in novel ways? How do we incorporate algorithms and workflow? Episodic medical care often falls short. How is digital going to help? He also touches on remote patient monitoring, the Vaccine Credential Initiative and his brand new book The Digital Reconstruction of Healthcare: Transitioning from Brick and Mortar to Virtual Care.
OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment Program Every day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points: The perfect storm for innovation is when government, academia and industry align. And there's a sense of urgency to change. [00:02:50] John Deere is now a platform data company [00:07:40] Mayo Clinic, Kaiser Permanente invest in Medically Home [00:12:20] Medically Home [00:12:20] As we train our next generation of doctors we're going to see a specialty called a Virtualist [00:21:30] The Digital Reconstruction of Healthcare: Transitioning from Brick and Mortar to Virtual Care” Book by John Halamka and Paul Cerrato [00:22:05] Vaccine Credential Initiative [00:39:10]
July 6, 2021: Anne Weiler, health tech entrepreneur and advisor to This Week in Health IT joins Bill for the news. Is there enough help for seniors who aren’t tech savvy or should tech in healthcare just be simpler to use? An AARP survey found that more than half of older adults said they needed a better understanding. Huge investments have been made in digital health startups in 2021 so far. Beckers lists the top 13. This past year poured rocket fuel on the adoption of digital health across every demographic. And data shows that many patients are on board to continue the trend. What will the post-Covid-19 landscape look like? How can health systems address possible challenges? And what are the opportunities to revolutionize care? Key Points: We need to stop thinking that seniors are incapable [00:12:30] We not only have to support computers within the four walls, we now have to think about all kinds of devices and all kinds of locations [00:18:00] The number one lesson learned from managing the crisis is that we can do a lot in healthcare if we are focused [00:18:50] The patient experience has been elevated as a result of COVID [00:32:25]
Stories: Calming Computer Jitters: Help for Seniors Who Aren’t Tech-Savvy - Kaiser Health News A Tale of Two Teleheath Visits - Today in Health IT The New Normal: Digital Health in the Post-COVID World – Part 1: The Future of Digital Health for Consumers by Carina Edwards Where 13 health systems are investing their innovation dollars this year - Beckers What the Pandemic Means for Health Care’s Digital Transformation - Harvard Business Review
July 2, 2021: How would you assess the state of US healthcare today? Joining Bill is Scott Becker, Partner at McGuireWoods and Publisher and Founder of Beckers Healthcare. What are the highlights of the Becker's Podcast so far? Which US Presidents have the best grasp of healthcare issues? What are the most pressing issues facing health systems in 2021? Do new entrants like Amazon, CVS, Walmartetc pose a real threat? Who do you think is going to win the race to the hospital at home? And what do highly successful CIOs CEOs do that others don’t? Key Points: Healthcare is about serving patients. The number one priority is great quality and connectedness. [00:09:20] The big problem we have is access. Access is a huge challenge with 330 million people and an aging population. [00:23:25] We've got to figure out the labor shortage issue [00:24:50] Hospitals are trying to figure out how to compete against the rest of the world that's moved towards an asset light model because they are asset heavy [00:40:00] Beckers Hospital Review
Jun 28, 2021: Sue Schade from StarBridge Advisors joins Bill for the news. What does telehealth look like now? Dr. Joseph Kvedar shares his lessons learned from his 2021 keynote at the American Telemedicine Association conference. A HIMSS' survey reveals 60% of patients are looking to return to in-person care post pandemic. What will the hospital room of the future look like in 5 years? How do CIOs plan for future technologies when new buildings are several years away from opening and the technology continues to evolve? HHS and ONS have established an $80 million program to diversify the health IT workforce. And Senators introduce a bipartisan bill to fight cybercrime. Key Points: From March to June 2020 30% of all outpatient activity was conducted via telehealth in contrast to 0.8% in 2019 A HIMSS study said 60% of patients are looking to go back to brick and mortar post pandemic Healthcare systems are going to have to become data ninjas The FBI director is strongly encouraging people to stop paying ransomware. But what is the alternative? Sue Schade blog
Stories: Lessons Learned from 2020 Provide a Springboard for Increased Telehealth Adoption - Joseph C. Kvedar, MD Patients are looking to go back to brick-and-mortar post pandemic - Mobi Health News The hospital room of the future: 5 innovation execs outline what to expect in next 5 years - Beckers HHS allocates $80M to diversify health IT workforce - Beckers Opinion: We at Scripps Health were victims of a ransomware attack. Here’s what we’ve learned - The San Diego Union Tribune Senators introduce bipartisan bill to fight cybercrime - Healthcare It News
June 25, 2021: It feels like healthcare is constantly under attack. What is going on in the cyber world today and what can we do about it?? Mitch Parker, CISO for IU Health shares the foundational elements of a security program including staff awareness, funding, governance and evaluation of practices and procedures. What is the most common gap in cyber programs? Where are people generally falling short? How do you determine the right amount of funding? Can smaller health systems keep up with the sophistication of the attacks? What can they do to keep criminals and terrorists at bay? What advancements are there in detection, prevention and threat response? Key Points: You can choose a path of defense or you can choose a path of crime [00:12:05] Biden’s Executive Order on improving the nation’s cybersecurity concerned [00:13:05] The Finland mental health records breach [00:14:35] The biggest gap in most healthcare systems cyber programs is due diligence [00:25:53] At least five to 10% of your budget needs to be focused on security and security measures [00:31:05] IU Health
June 18, 2021: Today we have enabling technologies. We have compute power. We have artificial intelligence. We have data in the system through electronic health records. We have so much that's enabling. But there is a desperate need for tailored healthcare, data-driven care, precision medicine, personalized healthcare, whatever you like to call it. That is what’s going to disrupt the industry. And creating the right business model for it is hard. Because healthcare is not straightforward. It's complicated. Dr. Dan Riskin, Entrepreneur, Professor of Surgery and Biomedical Informatics Research at Stanford and CEO of Verantos is here to help us figure it out. Key Points: What's happening right now is doctors are making guesses. We've gone from medicine as a science 40-50 years ago to medicine as an art again. And that's not where we want to be in healthcare. [00:05:35] There is a real risk of bad evidence making it into the system, changing the standard of care and harming patients [00:14:00] You have bias in the data and then you have the quality of the data [00:15:20] Let's in healthcare do what is realistic and possible in the short term. And in the long term we can try to create things that seem crazy and unrealistic. [00:22:15] What’s the biggest thing we can do in healthcare to make it better? The most disruptive, most beneficial thing. Make the patient the customer. [00:34:35] Verantos
June 21, 2021: It’s Newsday with Karl West, Chief Information Security Officer, Healthcare at Sirius Healthcare Solutions and former CISO for Intermountain Healthcare. With an extensive history in healthcare cybersecurity, he and Bill complete a deep dive on Sky Lakes Medical phishing incident and subsequent ransomware attack. How can security teams prevent these emails from ever reaching their organization’s inbox? How can training combat the heightened sophistication of ransomware attackers? What can your health system do to stay updated on the latest phishing campaigns and attacks? Segmentation can go a long way in preventing damage in a ransomware attack, but 80% of health systems may not have had the resources to prioritize this. Does your health system have a plan and prioritization for if you’re breached? Create tiered response and keep it brief before it is needed.
Key Points: How does a ransomware attack begin? A successful phishing email [00:09:00] The increasing sophistication of phishing emails and how they observe your organization [00:14:30] How to keep your health system informed of the potential risks current phishing campaigns [00:21:00] Tracing the movement of ransomware attacks and how segmentation can make a difference [00:27:10] Preparing for a ransomware attack: having plan for when your system is down and ready for relaunch [00:34:20] Prioritizing your systems and creating an action plan before disaster strikes [00:45:00]
June 16, 2021: Email is the number one cyber attack vector within healthcare. And these days it’s also a patient safety issue. Does your healthcare system have a sound email cybersecurity plan in place? Here to discuss the problem and of course the solution is Julie Hubbard, VP, Enterprise IT & Information Security at AMN Healthcare and Ryan Witt, Managing Director and Resident CISO at Proofpoint. The threat actors are getting more sophisticated. What is the evolution of the threat landscape? Why is the supply chain such a ripe target for these hackers? How far can health systems get on training alone? How has the Proofpoint solution evolved to meet the current threats? How do they use AI and analytics to deter these multi-staged attacks? Key Points: Successful imposter style phishing attacks are very reliant on sending emails that don't appear suspicious [00:15:55] There is now a linkage between cybersecurity and an institution's ability to protect patients [00:03:40] 53.7% of malicious URLs originate from legitimate file shares from Microsoft, meaning that people have already gotten into your network [00:10:00] WannaCry was a tremendously significant ransomware attack. It should have been an inflection point. [00:07:05] Proofpoint AMN Healthcare
June 14, 2021: It’s Newsday with Eli Tarlow, Director of Healthcare for Sirius Healthcare Solutions. His experience before his current role was as a CIO for multiple health systems. With many leaders eager to get teams back in the office, will those opting to stay at home be perceived as less engaged? We need to over communicate in healthcare for the sake of the patient, but is there a way to cut down on time tied-up in meetings? Care is becoming more refined and the demand for acute hospital care is decreasing. What does this mean for future building projects? Remote care is increases the amount of off-site devices connecting back to the health system servers. Can we keep our organization safe from nefarious actors? How will wearable tech play a role in this shift? With a higher demand for team members and more remote opportunities, how can your organization focus on retention? Key Points: Will a return to the office alienate those who would rather work remote? [00:06:40] Healthcare professionals spend a lot of time in meetings. Can we find a way to increase meaningful time on-the-ground? [00:10:40] The shift to remote care and what this means for the fate of in-patient hospital facilities [00:18:20] Keeping health system secure while linked to out-patient and remote care tools [00:30:45] How Apple is integrating wearable technology into the care journey by partnering with EHRs [00:36:00] The future of healthcare with patient-driven interoperability [00:39:00]
Stories: Will people opting not to return to the office be perceived as less engaged or not? Forecast: Care is moving out of hospitals over next decade New Apple Feature Will Enable Health Data Sharing Hybrid Work, How to prepare for the turnover Tsunami Texas Hospital giving 2% raises, extra weeks vacation.
June 11, 2021: Healthcare executives have to worry about so many aspects of running a business. Caring for patients and caring for the community, not to mention cybersecurity. Phishing is one of the number one ways health systems get exposed. Today Geisinger shares their program of success in lowering the click rate on phishing emails. Joining us is David Stellfox, Cybersecurity Communication Specialist and Joshua Murray, Cyber Threat Response Team Lead. What kinds of tools are utilized in the program? Can the tools be ratcheted up to simulate the growing sophistication of these attacks? How do you get the backing of senior leaders? Can we ever get to 0%? Is that an attainable goal? And what is Geisinger’s guidance for other health systems looking to kick off a similar program? Key Points: Geisnger were able to reduce the occurrences of successful phishing amongst their staff by upwards of 50%. [00:09:40] Much like the pandemic was for hand-washing, social distancing and good hygiene is now to the growing seriousness of cybersecurity with people waiting in gas lines [00:11:25] In the last two years people have become more aware of the potential for cyber attacks and their implications [00:12:05] Geisinger
June 7, 2021: It’s Newsday with Dr. Justin Collier, Chief Healthcare Advisor for World Wide Technology. The pandemic was clearly a horrific event in our history but the silver lining? It really moved healthcare forward in terms of experience, efficiency and safety. Moody's warns of revenue risks as healthcare cyber attacks increase. Is the Scripps Health breach finally over? How safe will HIMSS 21 be? Healthcare groups and Google developed a Health Equity Tracker that can highlight and address the impact of COVID-19 and other diseases on vulnerable and marginalized communities. And according to a J.D. Power study, significantly increased telehealth utilization and greater adoption of digital communication channels has helped U.S. health plans boost their popularity among members. Key Points: Moody's found that cyber risk in the healthcare sector could lead to potential loss of revenue, increased expenses and elevated scrutiny [00:06:15] A major casino was hacked through a smart thermometer in one of their fish tanks [00:08:40] CIOs should be completely immersed in cybersecurity right now [00:10:40] Consumer expectations have changed [00:31:09] Is it ever okay to close a hospital once it's been open? [00:33:05]
Stories: Moody's warns of revenue risks as healthcare cyberattacks increase - Healthcare IT News Healthcare Groups, Google Launch Health Equity Tracker to Address COVID-19 Disparities - Healthcare Innovation Increasing telehealth utilization boosts member satisfaction with health plans - Healthcare Finance News Scripps' EHR back online nearly 4 weeks after ransomware attack - Beckers 10 recent big tech partnerships in healthcare: Google, Amazon & more - Beckers Do Virtual Care Platforms Compete With Local Care Providers? It's Complicated - Healthcare Innovation
June 4, 2021: The pandemic was arguably the most impactful event in healthcare. It really changed the landscape. What is the lasting impact that health IT will take out of this time in history? And what is top of mind at CIO desks right now? Texas Health Resources was recently named number 7 on Fortune's best places to work in the US. Joining us today is CIO Joey Sudomir. How did the patient experience change during the pandemic? How did THR adapt in order to keep their staff current? What cool things are they doing with healthcare data today? And what skills will Health IT practitioners need to have in the future? Key Points: Patients or consumers? [00:06:30] People are so inundated in other industries with efficiency, ease and what they need at their fingertips within a few clicks, that it's become an expectation. [00:10:35] The lasting impact that health IT is going to take out of this time in our history is undoubtedly that care is not just inside the walls of our physical assets anymore [00:13:50] We want to get the healthcare record into the hands of the consumer because we believe it's going to empower them to take more accountability and be more engaged. But it is a fine line. [00:38:35] Texas Health Resources
June 2, 2021: Karen Malone, Vice President of Meeting Services & Sales at HIMSS joins Bill to discuss the planning for HIMSS21 which is being held from 9-13 August in Las Vegas. Attend the can’t miss health information and technology event of the year. Connect with changemakers as we build our future. HIMSS21 programming offers outcomes-focused, best practices education, unrivaled networking and continuing education. What are the safety protocols this year? What will people find when they get to Vegas? What are the hot topics? Who are the keynote speakers? There's only one way to find out.
June 1, 2021: It’s Newsday with Drex DeFord and Bill. 50% of US adults are now fully vaccinated. HIMSS 21 are preparing for their Vegas conference. Data centers around the world are concerned with a remote code vulnerability in a widely used VMware product. The Scripps Health website remains down more than two weeks after a malware attack. Google and HCA have struck a deal to develop tools to improve medical care, as privacy concerns arise. And COVID-19 accelerated changes to all aspects of the waiting room, including whether to have one at all. Key Points: Who would have imagined that the concept of blockchain, which seemed to have so many good possibilities, turned out to be the thing that allows ransomware to happen [00:13:40] Adopt zero trust [00:22:15] There's no shortage of places for humans to make a mistake that can result in a breach [00:33:16] Healthcare is all about building things that are better for patients and families. And doing it in the cloud is really the only way to do it. [00:38:34] Time is running out for waiting rooms [00:41:00] 3xDrex
Stories: Vulnerability in VMware product has severity rating of 9.8 out of 10 - arsTechnica Scripps Health Malware Attack Could Cost Lives - Cyber Security Hub Google Strikes Deal With Hospital Chain to Develop Healthcare Algorithms - Wall Street Journal How Covid-19 Is Helping to Change the Doctor’s Waiting Room - Wall Street Journal FBI Alert: Conti Ransomware Attacks Targeting U.S. Healthcare Networks - Healthcare Innovation Google Researchers Discover A New Variant of Rowhammer Attack - The Hacker News
May 28, 2021: What are consumers looking for from health systems today and how has it evolved from what it was just a few years ago? Kris Nessa is the Enterprise Director Customer Success at Dell Medical School at The University of Texas at Austin. They help provide enterprise wide innovative success for their customers where technology, information, operations and business intersect. Their mission is to advance the care and health of communities and patients globally. What is the internal customer experiencing in healthcare today? What technologies, regulations and business operations are impacting patient care the most? What can data deliver to the existing care provider team to advance the experience on that side of the equation? And what skills do you need in your team to develop an innovative culture amongst your staff? Key Points: Driving customer success is like being a translator. Being able to understand what it is we're trying to do from a business standpoint, understand the clinical workflow and then be able to design and translate back into it. No matter what you do in healthcare, you always have to look over your shoulder and go, is this within the framework of what we're supposed to be doing? Everything that's happened this past year has really shaken all of us up. As an industry, it has made us reevaluate a lot, especially for our internal customers. Dell Medical School at The University of Texas at Austin
May 26, 2021: Microsoft and Intel engaged World Wide Technology to develop a hybrid cloud solution to demonstrate the power of Azure Stack Edge Pro's edge compute and AI technology. Dr. Sanaz Cordes and Dr. Eric Quiñones from World Wide Technology and Chris Gough from Intel are here to talk about this advanced technology that is transforming healthcare. The locus of care is shifting to remote venues and really into the home. What kinds of challenges does this bring to health IT organizations? What are some of the use cases that are moving to the home? And how big is the need for real time data and real time interaction? Many health organizations are stuck on the challenge of compliance, privacy, latency and getting the right data into the hands of physicians without overwhelming them. How does a solution like this address these challenges? Key Points: Typically care has been episodic and reactive. There’s now a need to change the mindset and the philosophy to really shift the way health systems think about care. [00:02:49] The Moving Health Home initiative is really driving and lobbying to make permanent changes to the home care health reimbursement policies. [00:07:40] The AAMC noted shortages of between 21,000 to 55,000 primary care physicians last year [00:20:45] World Wide Technology collaborated with Washington University School of Medicine in St. Louis to utilize machine learning and develop methods to predict radiation treatments for patients with cancer [00:23:13] There’s still a reticence by some physicians to adopt machine learning. How do physicians view the use of this technology and what can we do to take it forward? [00:28:10] World Wide Technology
May 24, 2021: Mark Weisman, CMIO at TidalHealth System joins Bill for the news today. Researchers at Columbia University have developed a microscopic implantable chip for physiological monitoring. HIMSS and HLTH require proof of COVID vaccination. Ascension's technology business is laying off 651 employees. A new legislation in Congress requires Medicare Advantage plans to create an electronic prior authorization process, targeting a major source of administrative burden for providers. What’s next? What are we driving toward? ONC launched a new project called “Health Interoperability Outcomes 2030.” Telehealth has undergone a radical transformation during the course of the COVID-19 pandemic. The potential for overutilization and its financial costs is a long-term concern for all insurers. Key Points: Scripps Health ransomware situation is still going and it’s really bad [00:04:35] It just HAS to get to the point where the use case has greater value than the risk of privacy [00:10:20] The HIMSS health passport [00:12:20] Getting the longitudinal patient record into the hands of the care provider at the point of care has always been a challenge [00:30:55] The interoperability pain points that clinicians experience [00:42:15] We have a discrete data problem [00:43:27] TidalHealth System
Stories: Tiny Implantable Ultrasound Chip for Physiological Monitoring - Medgadget HIMSS21 and HLTH to Require Proof of COVID Vaccination at Upcoming In-Person Events - Healthcare It Today Taking a stand on vaccines at HLTH 2021 - Digital HLTH blog Ascension's technology business to lay off 651 employees - Beckers Health Interoperability Outcomes 2030 - healthIT.gov House bill mandates Medicare Advantage plans adopt electronic prior authorization - Fierce Healthcare Telehealth reimbursement parity spurs insurer concerns of overutilization - Healthcare Finance News Amazon in talks to launch at-home medical testing service, says Insider - Healthcare IT News
May 21, 2021: Bill Russell has a candid conversation with Bill Spooner, retired CIO, long term member of the CHIME Opioid Task Force and Founding Advisor at Huntzinger Advisors. They go deep! Bill discusses his 35 years at Sharp. What were the greatest cyber threats back then? What was the level of telehealth adoption compared to what it is now? So many waivers and additional reimbursement opportunities emerged during the pandemic. Should we be worrying that we'll never get healthcare costs under control again? What is the concept of digital thrust? Quantum computing has the potential to upset even the most sophisticated cybersecurity strategies we're putting in place. It also gives us the ability to do research at a level we've never even considered before. Where is all this taking us? What will healthcare look like for the patient 10 years from now? Key Points: It’s one thing to say you're using NIST and another to actually rigorously follow it and be evaluated in terms of how airtight your security program is [00:07:40] When you hear an organization say the CEO doesn't like to have to use two factor authentication so we turned it off for them. That's just the wrong approach. We have to have teeth in our cybersecurity programs. [00:08:15] What will the long term impact of COVID be on healthcare? [00:19:10] What should health IT focus on to drive down the cost of healthcare for their community? [00:21:45] We used to talk about getting from reactive analytics to predictive models for analytics. Now we're getting into real-time predictive models for analytics. [00:28:20] Huntzinger Advisors
May 19, 2021: In healthcare, a significant portion of the workforce have to be on site. How do leaders of today support and manage flexible, hybrid and remote work? Our guest today is Andrew Rosenberg, CIO at Michigan Medicine who shares his insights on virtual care, 21st Century Cures, innovation, information blocking, telehealth and the cloud. How do we take the lessons of virtual care and continue to really shift the paradigm, not just with care at home, but how do we improve capacity in our tertiary hospitals and improve patient engagement in clinics? Are we at a point now where technology is driving the business strategy? Or are we still at a point where technology serves the business strategy and therefore the business strategy dictates the technology? What about application modernization and how it relates to cybersecurity and business continuity? Have we entered a new era in our cyber journey? And do you build your own technology products or buy them from vendors? There's a reason for both. Key Points: As a moderator it's essentially impossible via Zoom or Teams to spark a fun and educational debate versus doing it in person [00:04:20] Ambulatory care always had a relatively low volume of virtual visits. The peak in 2020 was 70-80% being virtual but it’s gone back down to 20%. [00:29:03] Patients love telehealth. They don't have to drive and wait around to be literally seen for two minutes. [00:35:05] It's not about information blocking. It’s about interoperability and availability. [00:37:25] The typical person does not understand the depth of their medical data. They seek a trusted professional to help them. [00:38:45] The pursuit of healthcare is constantly trying to shift from things that we deem as inefficient to more patient centric, more humane and less expensive [00:25:20] Michigan Medicine
May 17, 2021: Sue Schade from StarBridge Advisors joins Bill for the news. What does work look like in the post pandemic era? What mix of work from home and office time is right? A Finland cyber breach leads to the leaking of thousands of mental health records. An attack on a company is scary. An attack on individuals? That’s downright terrifying. Boost Mobile is helping with health equity by offering telehealth, the State of Ohio offers a chance to win a million dollars if you’re vaccinated and AHIMA releases their public policy statement on telehealth. Key Points: In terms of remote work, what is the balance between what the organization needs and what the employee needs? [00:14:40] IT teams are part of the extended care team [00:18:40] The hybrid workplace probably won't last [00:07:05] Patient centered interoperability [00:31:05] The issue of state lines [00:34:30] Sue Schade blog
Stories: The hybrid workplace probably won’t last - Boston Globe How to Do Hybrid Right - Harvard Business Review What Mix of WFH and Office Time Is Right for You? - Harvard Business Review Boost Mobile’s Unlimited Plus plan now offers telemedicine - Mobi Health News Walmart Deal Shows Expansion in Telehealth, New Front With Amazon - Wall Street Journal They Told Their Therapists Everything. Hackers Leaked It All - Wired AHIMA Public Policy Statement on Telehealth 6 Leadership Paradoxes for the Post-Pandemic Era - Harvard Business Review
May 14, 2021: What happens if you can't afford healthcare? If the pandemic did nothing else, it really uncovered the need for true empathy, to be present, to listen, to communicate and to understand what people's individual circumstances are. It put a greater focus on the advocacy of helping people to truly be healthy. Sarah Richardson, CIO for Tivity Health talks about her new role and how she is transforming the organization from a healthcare services provider to a platform engagement and high-performing software development shop. There’s a TON of money flowing into health tech. 15.3 billion in 2020. Where is the potential for that money to have the greatest impact in healthcare? How will cybersecurity, analytics, AI and automation change over the next 12 months? And which area needs the most attention right now? Key Points: I'm a big fan of create your own outcomes. Create your own destiny. Reinvention is something we are responsible for personally. Sometimes you find it, sometimes it finds you but either way you put it out there in the universe. [00:17:25] How are we accelerating digital engagement and digital health? [00:25:00] The pandemic changed behaviors in a lot of ways. Our personal behaviors but specifically clinicians behaviors and patients' behaviors. [00:33:05] Cybersecurity has had 41 billion dollars worth of investments in the past decade. Digital health has had 53 billion. But data intelligence has had over 79 billion. [00:38:15] Tivity Health
May 12, 2021: AI is what’s going to separate healthcare organizations in the next 5 to 10 years. If you're leveraging data in a meaningful way then you're going to make a much larger impact. Matt Fornito, Head of Artificial Intelligence at Trace3 is breaking the innovation curve by educating and leading with game-changing technologies and systems. What can be done to make doctors, nurses and healthcare workers lives easier and how do we improve patient care in the process? Augmentation through AI will reduce costs, reduce the number of treatments and get patients in and out the door, faster and happier. How do you set up an organization for success in AI? What core technologies do you need to have in place? Is there governance to help suss out bias and ethical issues? Who are the key players that have taken the lead in the AI technology space? Key Points: Industrial organizational psychology [00:04:15] A CIO is less about technology and more about change management. Really moving an organization from point A to point B. [00:04:30] Is there a business problem? And is there data that can help answer that business problem? If that's the case, then AI can help solve it. [00:06:00] There’s 3 main types of use cases - prediction, classification and clusters [00:08:40] In all the analyses I've seen and done the value of every dollar invested in AI is conservatively 5 to 10 X and up to 30 X for every dollar spent [00:18:35] Trace3
May 10, 2021: Mari Savickis, Vice President, Public Policy at CHIME joins Bill for the news today to discuss the hot topics of telehealth, interoperability and cybersecurity. Telehealth is video visits, video consults and remote patient monitoring. Each one has its use cases. Each one has its application. It raises the questions of access and equity but also what kind of pricing models need to be looked at? What is the regulatory future for telehealth? There are interoperability issues that are systemic to our overall healthcare system. How do we maintain high quality and value with fee for service? Which health systems business models should we be looking at to replicate? And is cybersecurity considered a national threat? What role should the federal government play? Key Points: We need some sort of federal cyber rescue plan [00:09:05] There’s a lot of different views on what the future of telehealth should be [00:24:55] Medicare technology services can help with inequity in digital health [00:31:00] These are issues that are systemic to our overall healthcare system [00:37:12]
Stories: They Told Their Therapists Everything. Hackers Leaked It All - WIRED Health Sector Cybersecurity Coordination Center (HC3) - HHS.gov HHS Cybersecurity Program - China’s 14th Five-Year Plan and the Healthcare and Public Health Sector
May 7, 2021: Today is a very special episode. It’s our 400th show. How far have we come in healthcare IT over the last three and a half years? Tess Kellogg, Director of Marketing at This Week in Health IT joins Bill to celebrate the insights of our incredible community of contributors including David Bensema on telehealth, Dale Sanders on architecture, David Chou on ransomware, Tressa Springmann on Apple Health, David Muntz on handling talent shortage in IT and Ed Marx on life, death and everything in between. You’ll also get a behind the scenes look at building up a podcast from 28 downloads to over 250,000 in one year alone. What were the conversations in 2018, 2019 and 2020? The pandemic was tragic in so many ways. And yet for healthcare it seemed like it shocked the system in a way that it needed to. The healthcare industry has achieved things over the past 12 months that were never thought possible. Key Points: There’s no way the average American can understand pricing and what they're getting themselves into when they walk into the hospital [00:17:25] 2018 will be known as the high water mark for reimbursement for healthcare [00:22:10] 2019 was “Grow to Greatness” [00:22:24] 2020 was all about clear focus which led to digital transformation [00:32:30] What the pandemic really catalyzed in healthcare was external pressure [00:37:50] 2021 is about 21st Century Cures, information blocking, AI and machine learning [00:40:50]
May 5, 2021: Today is a follow-up conversation from the Hospital for Special Surgery Field Report we did during the 2020 COVID series. Jamie Nelson, Senior VP and CIO shares how this orthopedic specialty location flipped their services to look after COVID patients. How do you transition your EHR to accommodate a drastic change like that? There are huge challenges to being a CIO at the best of times. How do you ensure that everyone on your team stays on the same page during a crisis? What practices can you put in place to keep everyone engaged? What are HSS’s 2021 strategies for automation, analytics, cloud adoption and interoperability? And what’s that exciting new building project that they’re working on? Key Points: We had a very small level of interest in telehealth in orthopedics. It increased by 2000% in 2020. It was absolutely crazy overnight [00:11:15] Everything we had to do to care for our COVID patients required some sort of sophisticated IT built underneath it [00:14:30] The ability to be a part of the solution, during a tough year of COVID was very, very meaningful [00:19:45] HSS just implemented FDA approved digital pathology in February 2021. We are the first in the country doing this. [00:30:40] We are still riding on the telehealth COVID reimbursement wave [00:42:25] Hospital for Special Surgery
May 3, 2021: It’s Newsday with Bill and Ed Ricks, CEO, Director of Healthcare at Sirius. EHR giant Cerner will provide life insurers access to 54 million patient records via MIB. Is this reciprocated to the patients? Will they get access to their own information too? Teladoc Quarter 1 revenue more than doubles. How are health systems integrating telehealth today? Where are they plugging it in? How are they pushing it forward? Henry Ford Health System launches a competition to tackle health disparities. And the results are in … nurses are very unhappy with EHR usability. How can we ensure that nurses are being represented in the EHR build so that it serves them better as a group? To get to the 80% vaccination rate poses a huge marketing challenge for healthcare and is patient-matching still a problem or have we solved this? Key Points: Health systems own patient records. Should we have joint custody? [00:12:05] Henry Ford Health System is seeking out new ways to address the digital divide [00:24:00] The overarching strategy in healthcare is that we're just trying to solve problems with solutions, not technology. It sometimes takes a lot of technology to make those things happen but the hospitals, the clinicians and the patients shouldn't have to think about that. [00:02:16] EHR usability is so important. Data is even more important. The EHR can lead to adverse events. That's a nice way of saying the EHR can kill people. [00:33:50]
Stories: Cerner will provide life insurers access to 54M+ patient records via MIB - Healthcare IT News Teladoc Q1 revenue more than doubles to $454M as telehealth visits continue to climb - Fierce Healthcare Henry Ford Health System Launches Competition to Tackle Disparities - Modern healthcare Electronic Health Record Usability Associations With Nurse and Patient Outcomes in Hospitals - Medical Care Journal Is Your Organization Making Avoidable Patient-Matching Errors? - Healthcare Innovation Insights From a Decade of Malpractice Claims - Fierce Healthcare Experts say CMS is still committed to price transparency after proposal to pull MA requirements Biden Won’t Pull Plug Price Transparency Experts Say - Modern Healthcare
April 30, 2021: The CIO role is getting bigger and more encompassing. What are the loudest drivers that set your agenda as a leader today? How do you prioritise what you're going to do each week? Reid Stephen, VP, CIO for St. Luke's discusses the difference between urban and rural digital strategies and what it takes to have a high functioning team. What are the key learnings as we move through the pandemic? What interesting partnerships has St. Luke's embarked on? Is the Microsoft and Nuance partnership on the exam room of the future good for healthcare? What sign posts show that you have the right culture? And for people early on in their career, what prepares them to be a good CIO? Key Points: Technical skills are much easier to grow and develop in people than the soft skills [00:12:35] The three Cs of design disease [00:23:55] I think any CIO should be actively curating and cultivating a rolodex of peers that they can bounce ideas off of and share best practices [00:37:25] How do you ensure you’re addressing business priorities, IT priorities and experience priorities all at once? [00:27:50] Microsoft and Nuance partner on the exam room of the future [00:37:55] St. Luke's
April 28, 2021: Digital enhances all aspects of care, extends the reach of health systems and enables new care paradigms. During the pandemic we saw the beginning of a move to more convenient environments like the home or retail. John Groetelaars, CEO discusses Hillrom’s role in advancing connected care from the doctor's office to the hospital to the home plus their digital vision for 2021 and beyond. What’s it like to be a leader of a global organization during a pandemic and time of significant cultural change? How do you keep your manufacturing staff safe? How do you maintain culture with your remote office staff? How do you reduce clinical staff burnout? How does Hillrom identify areas of inequity to ensure that all voices are heard? How are they thinking about a return to the office post pandemic? And as a global company, how will Hillrom continue to innovate in the traditional and emerging digital space moving forward? Key Points: How much density do CIO’s need in their wireless network for their care settings? When you start counting the number of IP devices, it’s through the roof. [00:04:45] Hillrom’s portfolio has 1.3 million devices that are connectable to the ecosystem including acute care, med surge, ICU, the OR, primary care, cardiology, vision care and respiratory care [00:05:30] You need to understand what it’s like to be in the shoes of doctors, nurses and caregivers. Really understand their workflow so that you can improve it without being disruptive to them. [00:12:27] Hillrom tells all of their employees that diversity, inclusion and belonging is a non-negotiable [00:17:05] REACH stands for representation, education, awareness, community and Hillrom [00:18:00] Hillrom
April 26, 2021: It’s Newsday with Dr. Justin Collier, Chief Healthcare Advisor for World Wide Technology. What’s the difference between working for a consulting organization versus being at a health system for a decade? In a new study nurses give EHR usability an 'F'. They want more time at the bedside with patients. That’s why they went into healthcare. What mistakes do health systems make that lead to nurses feeling frustrated? Surgery techniques are changing and improving all the time. Home care is on the rise. What will the Home-spital of 2030 be like? AI and machine learning are fast becoming part of the virtual care team. You can learn about conditions you have or things that are impacting your wellness in an automated way that still feels warm and human. It’s the end of April. Vaccines are out there. Is your life getting closer to what it was pre-pandemic? Or are we still a little ways out? Plus 3M launches new social determinants of health platform. Key Points: EHR usability can be a source of frustration for physicians but less is known about perceived usability among nurses [00:06:30] Nurses are rockstars. They deliver care, juggle the complexities of managing family and care team expectations and quarterback the patient experience while subsequently spending the lion's share of the time in the EHR. [00:11:00] GPU acceleration for virtual desktops [00:14:15] You can't have EHR lag. It's death to the experience of anyone that is using the system. [00:20:07] The fourth industrial revolution will ensure that humans live longer and healthier lives [00:23:35] Hospitals of the future will become more like NASCAR pit stops rather than inescapable black holes [00:23:40] World Wide Technology - Join the ATC Ecosystem
Stories: Nurses give EHR usability an 'F' in new study - Healthcare IT News Healthcare in 2030: goodbye hospital, hello Home-spital - medium.com 3M launches new social determinants of health platform - Healthcare It News Geisinger lowers click rate on phishing emails by more than 50% - Healthare IT News Four Ways Today’s Teams Are Making Us Lonely - Insead Knowledge Google employee group urges Congress to strengthen whistleblower protections for AI researchers - Venture Beat VA will halt EHR rollout at second site until after strategic review - Healthcare IT News
April 23, 2021: What’s the difference between IT in banking and IT in healthcare? Meet Andrew Cooper, Executive Director of IT for NCH Healthcare System who shares how he went from a financial career to his current position. His number one project is moving the EHR from Cerner to Epic. It can be hard. It can be painful but it will set you up for long-term success. What is the challenge of trying to stay as true to foundation as possible? Or do you need to try and customize all the time? What is the key to putting together the best team to ensure a successful project? How do you keep your staff trained and engaged? Key Points: There's a case to be made that you should be able to run a hospital with as close to a standard build as possible [00:14:30] If we can't share information freely in the community and with other healthcare organizations then there’s no point in doing the EHR [00:22:25] We’re doing the conversion with a full enterprise archival platform. All of our legacy systems will move into that. [00:24:09] The list of requests we got during COVID was so long but my team was able to come up with something to support every single request [00:32:20] We were paralyzed during COVID and had to custom build everything because we had customized our environment so much [00:36:00] NCH Healthcare System
April 21, 2021: What does CIO of Healthcare actually mean these days? A lot of companies have gone through a metamorphosis which means they’re not just looking for a CIO that understands informatics, workflow, systems and architecture. They need a leader who also understands business. Who understands strategy. Who understands innovation and collaboration. Who understands where things are going and how marketing, the patient experience and digital tools all play into it. Aaron Miri, CIO for Dell Medical School and UT Health Austin breaks down what it takes to be a next generation CIO. What is UT Health’s model for innovation? What is their remote patient monitoring strategy? How do they address tech debt? What is their approach to interpretability? And what will digital healthcare look like in the future? Key Points: CIOs have branched out to operations, innovation, information, collaboration and revenue service lines [00:04:07] If you don't have a passion for healthcare it will absolutely consume you [00:12:25] There’s a lot of discussion around vaccination health inequities. How do you get it to the homeless, those who are disenfranchised or even those in rural areas? [00:13:55] UT Health’s mantra is “What starts here changes the world” [00:25:29] Dell Medical School and UT Health Austin
April 19, 2021: It’s Newsday with Drex DeFord and Bill. We’ve got a long way to go in healthcare. We are not consumer based just yet. How do we get better? What can we adjust? The virtual CHIME conference was last week. What were the key learnings? How did big tech fit in? And what is the future of conferences? Is it too soon for in-person? Did the FBI really nuke web shells from hacked Exchange Servers without telling the owners? CMS issues new guidance to enforce price transparency rule. Moral of the story? Don't hide your pricing from search engines. Data privacy is becoming more and more acute within healthcare. Consumers want to know, what are you doing with my data? Who's using it? Plus Biden outline's health IT funding priorities for 20222. Key Points: We have a long, long way to go in healthcare before we are the experience makers that we really want to be [00:09:50] Kaiser Health News study says we will end up with 60-70% of the population getting vaccinated [00:17:55] “Casino Healthcare” book by Dan Munro [00:23:18] The government needs to think about cybersecurity like they do national defense [00:42:20] Mayo Clinic launches 2 new companies [00:43:47]
Stories: Microsoft Makes Big Bet on Health-Care AI Technology With Nuance - Bloomberg Google is exploring a health record tool for patients - STAT Biden outlines health IT funding priorities - Healthcare IT News Covid Vaccine Hesitancy Drops Among All Americans, New Survey Shows - Kaiser Health News FBI nuked web shells from hacked Exchange Servers without telling owners CMS issues new guidance to enforce price transparency rule - Modern Healthcare Mayo Clinic launches 2 new companies to use patient data and AI to advance early disease detection - Fierce Sixty Week Delay on Router Orders Shows Scale of Chip Crisis - Bloomberg Providers Data Sharing Ventures try to make Patient Data more Useful to Keep it Safe - Modern Healthcare
April 16, 2021: The patient experience changed dramatically during COVID. Workflows had to adjust and change as part of that. We asked Kevin Manemann, Chief Executive Southern California at Providence, what expectations do patients now have? What are the most impactful steps you can take to meet those expectations? What home care technologies are emerging as critical? Can we sustain telehealth? Has the covered lives business grown for Providence? What does a CIN look like in Southern California? What are the technologies, the communication platforms and the data that you need to bring together? How do you move seamlessly from multiple EMR platforms to just one? What is the complexity of delivering on bundled payments and what are some of the strategies to approach that? Plus learn more about Providence St. Joseph Health’s “Own It” program and how it has impacted the organization. Key Points: When COVID hit, within 2 weeks we had 8,000 providers set up on telehealth [00:04:15] Have we finally gotten rid of clipboards? [00:06:21] About 20 to 30% of care that is provided is unnecessary [00:11:50] Text technology adds to a seamless patient experience [00:20:15] What value will 21st Century Cures create for patients and providers? [00:25:20] If we could monitor diabetic patients and intervene in the moments of concern, more times than not you could figure out what to do without them having to come into the emergency room [00:26:32] The administration that we have now really needs to put pressure on EMR vendors to open up [00:35:00] Providence
April 14, 2021: Marketing is an ever evolving discipline in healthcare. Technology and digital changed things dramatically. Mona Baset, Vice President, Digital Services for SCL Health breaks down brand management, analytics, operations, consumer journey mapping and more. There’s lots of cool digital tools out there ... Epic, MyChart, Salesforce, chatbots, automated SMS’s. How do we navigate them? And how can we bring them together to create a seamless consumer experience? If you could wave a magic wand for your customers, what would you do? Also what’s it like to step into a role at a new organization? How do you map out your first 6-12 months? How do you build your team? How do you establish a good working culture? And how do you maintain it? Key Points: Digital has given marketers a way to understand and personalize consumers so that they can provide really relevant experiences [00:05:25] The consumer mindset has been slow to evolve in healthcare. The pandemic really accelerated it. [00:07:40] Is this marketing idea going to get us big consumer impact and big patient impact? [00:16:21] The consumer experience can’t feel like they're moving across 3 or 4 different systems. It's got to feel cohesive. [00:24:04] I don't know if the word contactless ever really existed prior to the pandemic [00:38:30] SCL Health
April 12, 2021: The US has the best healthcare in the world in terms of doctors, hospitals and pharmaceutical and medical device companies but certainly not the best outcomes. 30 million Americans do not have any insurance. Anne Weiler joins Bill to discuss US medical costs, Haven, remote work, work-life balance, cybersecurity, equities and the JP Morgan Chase Annual Report. Banks are facing competitive threats from Fintech, startups and other digital companies. Will the same thing happen in healthcare? Will providers trying to hire doctors not be able to get them because they've all gone to alternative companies with a better quality of life? What about the amount of time and money the healthcare industry spends on the EHR? No other industry does that. How can we shift the focus to the patient, the community and efficiency? Is remote working making us more healthy or less healthy? Are we paying enough attention to women's health? Is Femtech the next big thing? Can we build the financial models to support the large and diverse population that is female startups? Key Points: I got into healthcare because I saw inefficiencies and things that could be so much better for patients [00:05:30] Think of the infrastructure to build a hospital and all the tech that goes into it. All of those devices that are connected can potentially be security risks. [00:06:17] 30 million Americans do not have any insurance [00:13:35] Obesity, high blood pressure, asthma, diabetes and other conditions are rampant; and costs are far too high with little transparency into their calculation [00:13:38] What are the weaknesses of the virtual world? [00:26:30] “Invisible Women: Exposing Data Bias in a World Designed for Men” Book by Caroline Criado-Perez [00:32:50]
Stories: JP Morgan Chase & Co. Annual Report 2020 - Chairman & CEO Jamie Dimon Letter to Shareholders The Billionaire Who Controls Your Medical Records - Forbes Is ‘Femtech’ the Next Big Thing in Health Care? - NY Times Why Modern Medicine Keeps Overlooking Menopause - NY Times Why More Startups And VCs Are Finally Pursuing the Menopause Market: ‘$600B Is Not ‘Niche’’ - Crunchbase
April 9, 2021: How does technology work in the dental world? Join David Baker, CIO for Pacific Dental on their Epic Wisdom journey. IT is no longer in the background or in the ivory tower putting stuff together and pumping it out. It's the opposite. It's a field with teams working out what will make our lives easier, our workflows more efficient and then designing and building those solutions. In dental there’s a lot of different devices than you would have in a medical setting. How do you work with Epic to build the integrations, device players and partners into the system? What about scheduling? Do you use AI? How do you keep things contactless? What about interoperability? How do you free the data? How do you keep a high level of consumer centric thinking in your innovation? And how do you maintain company culture during a pandemic? Key Points: One of the legacy areas of technology that we knew we had to implement was a practice management system replacement. A thankless task but essential. [00:06:05] User experience integration is very manual and very average. So we went through a huge analysis on what systems could we move to? [00:07:00] We firmly believe in what we call the mouth body connection or systemic health [00:08:10] CLM - career limiting move [00:19:10] The bat cave for IT is now called Innovation Test Kitchen [00:21:25] You’ve got to find leaders with the right mindset [00:39:16] Pacific Dental
April 7, 2021: It's been a wild year for digital health. How has the pandemic influenced this space? It's hard to imagine a one size fits all for addressing patient care. That’s where Xealth comes in. It’s a digital prescription platform that lets clinicians prescribe digital health tools to patients. Think of it like the SureScripts of digital health. Today their CEO Mike McSherry joins us. What is Xealth doing for payers and providers? How are digital tools impacting patients in terms of quality and experience? Have the demands from consumers changed over the last year? How will health systems start to differentiate based on new sets of digital tools that are in play and being developed? Can hospital systems afford to invest in a digital health feature or can they afford not to? And what will the healthcare consumer experience be in 2025? Key Points: One explosion in digital health was around virtual care for certain disease states. Diabetes management, behavioral health and hypertension remote patient monitoring increased exponentially. [00:03:55] The Teladoc Livongo merger is a sign of the rise of digital health and app based care management [00:04:10] Consumer expectations in healthcare are currently at an analog experience level [00:14:35] Healthcare is at the opposite end of the consumer experience spectrum. It needs to solve that magical middle and then bookend it to create a seamless consumer friendly care experience. [00:16:20] Parking is one of the biggest complaints of going into a health system [00:17:25] At the end of the day, convenience always wins [00:42:05] Xealth
April 5, 2021: Sue Schade from StarBridge Advisors joins Bill to discuss hybrid work trends, her new role as interim CIO at Boston Children’s and information blocking. They also exchange vaccination stories. The rollout got off to a rough start but the US is now hitting 3 million vaccine doses a day. Have you had your jab yet? How are airlines, concert venues and sporting venues going to use the vaccination data? Microsoft released their findings from one year of remote work. Connectedness went from 93% to 71%. Citigroup CEO calls for Zoom-free Fridays, to ensure a better work-life balance. Kaufman Hall found that 39% of hospitals will have negative operating margins this year. And Amazon Care is here and it will disrupt so don’t run from it. Embrace it. And figure out where you are going to play in it. Key Points: Employees need managers to focus on the basics first, like work-life balance and prioritization, before we start doing fun things like virtual happy hours [00:19:55] Instead of Summer Fridays it’s now Zoom-free Fridays [00:24:35] If your team didn't have connectedness before you went virtual, you definitely don't have it today [00:28:30] The HHS' information blocking rule goes into effect Monday [00:30:35] One issue as a leader is that when you say yes to something, you're saying no to something else. But when you say yes to everything, you're saying no to effectiveness. [00:40:35]
Stories: Mass-Vaccination Sites — An Essential Innovation to Curb the Covid-19 Pandemic | NEJM Microsoft releases findings and considerations from one year of remote work in Work Trend Index Employee engagement drivers are shifting thanks to hybrid work - HRD Citi Group CEO calls for Zoom free Fridays to promote better work-life balance - Benzinga Being “complaint proof” on information blocking won’t be easy for providers, vendors - Med City News Negative operating margins likely for 39% of hospitals this year: Kaufman Hall - Beckers Amazon Care joins coalition to expand home care & 14 other health IT notes - Beckers
April 2, 2021: Patients relied heavily on virtual tools to connect with providers throughout the pandemic. A single click to a doctor is the holy grail. So is having access and control over your data. Our guest today is Sean Bina, VP of Access and Patient Experience for Epic. What role does MyChart play in this virtual care world? How is Epic working with the innovation community to optimise patient experience? What is their role in the vaccination effort? How has Epic been working with clients to streamline vaccine scheduling? What about interoperability? How can healthcare information be connected across health systems, retail pharmacies and statewide registries? Sean and Bill also dive deep into remote monitoring, telehealth, 21st Century Cures, MyChart Care Companion, Epic Health Research Network and the Vaccine Credential Initiative. Key Points: The hurdles for becoming a MyChart user are much fewer and easier to get over than ever before [00:07:40] In a study around remote monitoring of their hypertensive patients, Oschner saw a 40% increase in the number of patients that were meeting their goals. That’s a huge reduction in readmissions. [00:13:20] As the FHIR standard continues to develop and grow it's becoming even easier for Epic to make connections to third parties and other vendors [00:17:35] Epic is helping to establish privacy standards to make sure the goal of 21st Century Cures is achieved [00:24:35] Epic MyChart MyChart Bedside Epic Health Research Network
March 31, 2021: It's so important for health systems to get their cloud data management strategy right. The three big ticket gains are agility, access to new sets of tools and being able to redirect your IT staff to higher level items. Today Bill Gurling of Rubrik, Vik Nagjee from Sirius and Brian Farmintino and Chris Knapp from New Hanover Regional Medical Center discuss what makes Rubrik’s cloud based solution stand out from the crowd. Why is Rubrik different to most other cloud data management companies? How does their software protect health systems from ransomware? What do their automations look like? How does it work with the EHR? Key Points: New Hanover Regional Medical Center is now a division of Novant Health [00:03:30] Amazon Alexa was the start of our journey into the public cloud [00:07:20] When you start talking about data management, the first thing that comes up is creating a data governance strategy [00:12:35] Protecting the data is great but recoverability is super important [00:28:25] How do I build automation and orchestration into my entire workflow? [00:28:35] https://build.rubrik.com Sirius Healthcare
March 29, 2021: Frank Nydam, the VP of Healthcare at VMware joins Bill for the news. The CHIME Spring Forum is coming up. Future Vision for Health & Care: What’s Coming Over the Horizon? Post-COVID Trends Shaping Healthcare. Putting Patient Experience at the Heart of Healthcare. What goes into the planning of virtual events like this? And what is the future of these kinds of conferences? What is all the hype around the concierge medicine startup Transcarent? How should health systems be preparing for the future of hospital at home? Have consumer habits changed enough that we're going to see a shift in how care is delivered post Covid? Microsoft did a study on people working remotely. Are they thriving or surviving? Big companies are wrestling with their hybrid work plans. Key Points: With Transcarent, Glen Tullman and General Catalyst’s Hemant Taneja are applying the Livongo playbook to the employer-sponsored healthcare system [00:14:05] The big winner of really moving forward is behavioral health and mental health via telehealth [00:25:55] A Microsoft study finds 41% of workers may quit this year. The big complaint is being overworked. [00:28:55] A mix of office and remote work brings new hurdles [00:32:35] The hybrid work model opens you up to a new diverse set of talent [00:33:15] Transcarent VMware
March 26, 2021: The year is 2030. How would a leader of a healthcare system address the pandemic? Dr. Stephen Klasko, CEO for Jefferson Health presented exactly how at the JP Morgan conference. 3D printers printing PPE, drones delivering medication, bots IDing illness and wearables testing for cases. WOW! Today we are joined by their CIO Nassar Nizami for further technology insights. In 2020 Jefferson Health had zero transmission to non COVID patients and less than a 1% employee infection rate. How did technology play a role in their COVID response? How can technology address health disparities in a community like Philadelphia, keeping in mind the digital divide? What are Jefferson’s priorities going into 2021? And what valuable lessons has Nassar learned as a health system CIO? Key Points: We very quickly enabled remote monitoring for patients so that the exposure to our clinical staff was limited [00:07:55] Of all the forms of inequality, injustice in healthcare is the most shocking and inhumane [00:11:45] The need for access to broadband services became glaringly obvious during COVID [00:12:15] There’s going to be a big push for automation in the later part of 2021 [00:20:30] We are fortunate that in the last few years we as an organization made a decision to have one centralized operating model [00:21:30] Jefferson Health - https://www.jeffersonhealth.org/index.html
March 24, 2021: How do you attract major IT talent to paradise? AKA Florida? How does someone from a military background quickly scale the CIO world and also wear the hat of pseudo COO? William Walders, CIO and SVP of Operations Support at Health First gives us insights into his operations and IT roadmap including ITSM, Data Analytics, Security, IT Governance, IT Automation and App Rat. How do you measure productivity? Are your staff evolving? Do you think about succession planning? What is Digital Enablement? How do we get things into IT? How is that governed? How do we report out? Have you adjusted your hiring practices post COVID? How do you approach interoperability? And for people early on in their career, what would you tell them prepares them to be a CIO? Key Points: Some CIOs are going in a digital direction. Some are going in an operational direction. Both make sense. [00:13:00] In health systems worth 8 to 10 billion, CIOs can do a lot more than just their traditional role [00:15:40] I used to hire military people and the reason is because they're so well-prepared and so well-trained [00:26:59] We’re looking for things that stitch IT together. Digital enablement. [00:37:18] What is a health village? [00:38:15] For tonsil removal in my zip code the prices range from $259 to $49,660! [00:44:00] Shhhhh don't tell anyone, unless they want to come work here and change the world of healthcare - William Walders LinkedIn post Health First
March 22, 2021: Why is healthcare still about a decade behind? How can we start taking advantage of the cloud to get more flexibility and agility? How can we create faster, better and stronger consumer first workflows? Vik Nagjee, Director of Healthcare & Life Sciences for Sirius joins Bill for the news. Grand Rounds and Doctor on Demand have merged. Banner Health posted a 19% drop in net income last year. Michigan Medicine is moving forward with a billion dollar hospital. Amazon Care launched in 50 States for their employees. Plus the amazing platform Health Share, the impact of IRIS, robotic process automation pilots and the challenges of 5G. Key Points: The veto culture in healthcare is very challenging [00:06:53] What is the impact of IRIS to a health system? [00:10:25] Banner has an amazing M and A strategy. They’re super fast. They're super precise. Clinical precision. Surgical precision. [00:24:55] Amazon Care is essentially a concierge level service for employees for an employer program. [00:26:40] Silicon Valley still barely understand healthcare [00:29:55] Coopertition with big tech is what is going to win [00:31:05] Transcarent are applying the Livongo playbook to the employer-sponsored healthcare system [00:31:35] There’s a whole new art and science around the patient room of the future [00:37:35]
Stories: Grand Rounds and Dr on Demand have merged to address uncoordinated care - Healthcare Innovation Banner Health posted a 19% drop in net income in 2020, and announced they are moving forward with a 200M+ construction project - Fierce Heatlhcare Michigan Medicine is moving forward with 1B hospital - Healthcare Finance News Amazon is expanding Amazon Care telehealth service nationally for its employees and other companies - CNBC ‘Concierge Medicine On Steroids’ Startup Raised $40 Million To Disrupt Employer-Sponsored Care - Forbes Walmart to launch digital records for COVID-19 vaccine recipients - Beckers
March 19, 2021: Atrium Health is at the forefront when it comes to mass vaccination. Becky Fox, Vice President, Chief Nursing Informatics Officer speaks to Bill live from the Bank of America stadium in Charlotte, North Carolina where they are vaccinating 14,000 people in one week. These events are very complex and it’s clear that the key to performing them smoothly is informatics. What’s involved in the planning? How do you schedule an event like this? What technology do you use? Who do you partner with? Are the vaccinations tracked in the EHR? Is there a special setup required to support that? And how do you educate your staff and manage them? The quicker we can get to the finish line, the more we can get back to the life events that we all look forward to. Key Points: Vaccination efforts are not for the weak [00:04:50] Patient portal - myatriumhealth.org [00:10:30] There's a whole communication effort to ensure we are reaching underserved populations or those that might have challenges getting access to technology [00:11:20] It's been really inspirational to see patients so appreciative and feeling like they have a new future ahead [00:13:40] Clinical informatics serves as the glue between the clinical world and the informatics world [00:30:45] Atrium Health
March 17, 2021: We look to organizations like Providence with its size, scale and scope to lead the way and set the tone in healthcare. Did you know they had the first COVID patient in the US on January 20? Where were they in their tech journey when the pandemic hit? And how did that affect their response? CIO BJ Moore who hails from Big Tech with 26 years at Microsoft discusses being an Epic shop, the cloud, AI, Machine Learning and doing things the green way. How do you maintain the innovation gains from Covid and accelerate them? What workloads are the hardest to get onto a cloud architecture? How is the Providence Microsoft 5 year deal going? And what’s the most rewarding thing about switching from Big Tech over to Healthcare? Key Points: Providence has a goal of being carbon negative by 2030 [00:04:50] Digital beds are the future [00:07:10] With emerging technologies like telehealth how can we make sure we're including poor and vulnerable communities? [00:10:30] You’ve got to have an anchor. And the anchor for our electronic health records is Epic. [00:19:35] If all of our data was locked on premise instead of the cloud we would have been stuck with traditional analytic models versus machine learning and AI [00:14:25] Enable follow the sun support by outsourcing to countries like India [00:27:47] In 2020 we delivered more in 12 months than I ever saw Microsoft deliver in 3 or 4 years [00:32:43] The biggest challenge of moving from the tech industry over to healthcare is tech debt [00:36:42] Providence used to have 4,000 applications. Microsoft, a trillion dollar company doing business with 200 countries only has 1000. So that’s been a challenge. [00:37:15] Providence
March 15, 2021: It’s Newsday. Bill is joined by Dr. Eric Quiñones, Chief Healthcare Advisor at World Wide Technology. Amazon Care’s partner “Care Medical” has filed to operate in 17 more states. This is concierge level service. They'll meet you in your office, your home, wherever you are. What can hospitals learn from Amazon and big tech? How can we be more consumer centric? Mercy and Humana partner to expand access to virtual. Home care is the next frontier. And working from home is not a slam dunk. It's challenging. But what big questions does returning to the office raise for CIOs? Key Points: Apple know that the patient experience is critical [00:09:55] If we are going to be consumer centric in healthcare, what does that look like? [00:15:30] An ARP study saw that adults 50 years or older prefer to age in their homes and communities [00:17:05] CMS estimates that home care in Medicare saves $370 million a year [00:17:20] Best Buy is trying to reposition themselves as a healthcare company that delivers equipment into the home and sets it up [00:38:05] wwt.com/this-week-in-health-IT
March 12, 2021: Dr. Karen Murphy, Chief Innovation Officer at Geisinger recently gave a talk at the HIMSS Accelerate Health Series on the four lessons healthcare systems learned going through the pandemic. Flexibility, boosting digital tools, using more data and reforming healthcare payment models. These lessons were learnt at lightning speed. Can health systems sustain this pace? What can leaders do to enhance the long-term wellness of their staff? How will we expand our use of data to drive a higher level of care? How far can we take remote patient monitoring? What strategies will health systems be focusing on in 2021 and beyond? Key Points: One lesson we’ve learned is the importance of data to drive decision-making and the advantages of predictive analytics [00:07:20] It's crystal clear that the fee for service system we're all living under is abysmal [00:07:40] There’s 3 focus areas in digital strategy. 1. The care delivery model. 2. The consumer area of making the journey easier to create better health. 3. Leveraging digital and bringing down the total cost of care. [00:17:54] It’s no secret that part of the success of these lessons was focus. Everyone was aligned with one goal. To protect patients, communities and employees. [00:09:52] Will telehealth get back to the peak levels experienced during the pandemic moving forward? [00:15:20] Geisinger
March 10, 2021: What we have needed through this pandemic is emotional stability, perseverance and the ability to keep going when you don't know what the unknown is. What IS the new normal for health systems? Dr. Zafar Chaudry, Senior Vice President and CIO for Seattle Children’s Hospital discusses remote work, culture and productivity. What do leaders have to adjust in their normal communication and management style? How do you keep a team connected and the culture moving forward? What about equality, diversity and inclusion? Moving to the cloud and application rationalization can help to avoid tech debt. How do you measure it? What plans do you have with AI, Machine Learning and RPA? What’s going on with the price transparency rule? And what does your interoperability strategy look like going into 2021? Key Points: Work-life balance has been affected by the pandemic [00:04:40] ALWAYS under promise and over deliver [00:08:20] How do you get people to remain emotionally happy? [00:12:20] App rat - application rationalization [00:18:30] Every refresh turns into a mini major project [00:23:15] From an AI perspective we're doing a lot of predictive modeling. When will our hospital be full? When will we have to turn patients away? [00:35:00] Seattle Children’s Hospital
March 8, 2021: It’s Newsday with Drex DeFord and Bill. Drex had a hip replacement. How was his patient experience? Bill is doing the show from Arizona. What’s it like traveling on a plane during Covid? Are people being stringent with their mask wearing? Does it feel safe? The Johnson and Johnson vaccine is almost upon us. How does the hacking of Pfizer and Moderna COVID-19 vaccine data affect public health? The demand for cybersecurity roles is through the roof. Are healthcare CIO’s willing to step into that position? Microsoft has done the hokey pokey with healthcare 3 or 4 times now. Are their new virtual care, RPM and care coordination cloud updates their best move yet? And Boston Children’s, Harvard, the CDC and Castlight have made it easy for you to find a nearby vaccination site with vaccinefinder.org. Key Points: You don’t want to wear a mask one more day than you have to, but you don't want to take it off one day earlier than you should [00:09:20] The US can do 3 to 4 million vaccines a day [00:10:35] Drex discusses his new role of Executive Healthcare Strategist at CrowdStrike [00:21:51] Are healthcare CIO’s willing to step into a cybersecurity role? [00:24:45] Approov hacked 30 mobile apps and found all of them to be vulnerable to API attacks. And some allowed access to electronic health records. [00:27:45] Microsoft streamline the virtual experience for patients [00:37:53] Meet Sophia. Banner Health’s patient persona. [00:46:16]
Stories: https://vaccinefinder.org Mobile health apps leak sensitive data through APIs, report finds - FierceHealthcare 'A new dimension of fraud': 6 cybersecurity execs weigh in on vaccine data hacks, manipulations and leaks Microsoft updates Cloud for Healthcare with new virtual care, patient monitoring features - Fierce Healthcare Kaufman Hall: Hospitals could lose between $53B and $122B this year due to pandemic - FierceHealthcare
March 10, 2021: City of Hope is a world-class cancer hospital with precision immunotherapy, T-cell and STEM cell medical therapies. CIO Patrick Anderson gives us a glimpse into his role in 2021. What work is top of mind right now? Physical moves to improve access to care are still needed. That’s why City of Hope has expanded into Orange County with huge success. But what about digital access to care? What did remote and virtual care look like during the pandemic in 2020? What are the technology priorities for 2021? From a purely fiscal standpoint some projects have dropped by the wayside. How do you decide which ones to go back to? What will the legacy of the pandemic on health IT be? Key Points: Throughout the pandemic we had to stop dozens of IT projects and create new ones [00:05:50] in 2021 we've really been able to move the ship from just building and delivering solutions to literally building business value [00:06:20] What are the silver linings of the pandemic? [00:12:35] People don't want to go out. They don’t want to go to the hospital or the clinics. [00:16:10] We need automation everywhere, we need chat bots. We need artificial intelligence. We need prescriptive analytics. We need it all to sustain our growth. [00:19:42] Frog Parking app City of Hope
March 3, 2021: UCHealth released a must-read COVID-19 mass drive-thru vaccination playbook. Here to take us through it is Sarah White, Senior Director, Innovation and Health Systems Engineering. What is the genesis of the playbook? How can other health systems replicate the success they had at Coors Field, Denver? What kinds of partnerships do you need to put on a mass vaccination event? How do you find a site? What about the logistics? What about efficient scheduling? How does technology stand up in a parking lot? How do you track the vaccines? And what are the biggest lessons learned from the process? Key Points: We pulled in individuals across our entire health system. Supply chain, nursing, finance, IT, operations, logistics, emergency preparedness team, emergency services, medical director, event planning and facilities. [00:06:30] Why outdoors in Colorado? There's so many things that could go wrong [00:10:02] 0.9% no-show rate [00:11:50] The check-in process was around 30 seconds. The majority of our population were able to either print their QR code or show it on their mobile phone. [00:14:15] You have to have a really impressive communication plan [00:17:05] We partnered with Verizon to get the wireless communication infrastructure into the parking lot [00:24:20] Two 6-hour days, 10,000 vaccines administered, 834 cars per hour, 22.4 and Zero unused doses [00:32:45] University of Colorado Health COVID-19 mass vaccination playbook UCHealth plans to share lessons learned from mass vaccination event - Fox News UCHealth
March 1, 2021: Anne Weiler, health tech entrepreneur and advisor to This Week in Health IT joins Bill for the news. What happens after you sell a successful health startup? What are the stages of a CEO getting back into the real world? We call it health tech CEO recovery. Retail giant Walmart might be slowing down their ambitious expansion into healthcare. With the growth of telemedicine, how many handy clinics do you actually need? How much data is healthcare generating every single day? What do we have to do to clean it up? The platform Truveta will use machine learning and AI to take billions of clinical data points provided by the health systems for searchable health insights. Microsoft announced a new portal called Viva. IBM are trying to sell off their Watson Health business and CVS Health launched a senior medical alert system called Symphony. Plus how fine is the line when technology tries to start telling you how you're feeling? Key Points: At what point do we have a saturation of handy clinics? [00:09:20] Walmart may not be in the edgy tech space but they're still one of those companies that does experiment, learn, experiment, learn, experiment, learn and then scale [00:10:35] An American Sickness book by Elisabeth Rosenthal [00:15:50] IBM are trying to sell off their Watson Health business [00:18:05] No matter how smart your machine learning is, if it's not being trained on anything it's not going to get any smarter. [00:20:26] Microsoft announced a new portal Viva [00:32:22] CMS are starting to loosen their pocket books to reimburse for things that are going on in the home [00:42:05] CVS Health launched a senior medical alert system called Symphony [00:42:15]
Stories: Walmart may roll back its ambitious push into healthcare - Beckers Microsoft launches Viva, a bet on the future of remote work - The Verge IBM sale of Watson Health could enable renewed focus on cloud growth - Healthcare IT news Leading health systems form Truveta to aggregate and sell anonymized patient data - Healthcare Finance Machine Learning In Healthcare: How To Avoid GIGO - Wellpepper blog CVS Health Launches Senior Medical Alert System, Symphony - HIT Consultant
February 26, 2021: Telehealth has become a household word. The numbers in 2020 were staggering. What trends should we expect in 2021? What is the new normal? Dr. Joseph Kvedar, Harvard Professor, Senior Advisor, Virtual Care at Mass General Brigham and Chair of the Board for the American Telemedicine Association discusses the technology around televisits, consults and remote patient monitoring. With the use of artificial intelligence and symptom checkers, a patient can start their telehealth journey working with software and then get triaged to the appropriate clinician. That’s pretty cool. Clinician adoption used to be a big barrier to telehealth. Have we gotten through it? Will the next generation of med school students get different training? What is the legislative agenda for the ATA coming into the Biden administration? And how can we tighten security and privacy? Key Points: Telehealth has become a household word [00:06:10] ATA is not in favor of national licensure [00:24:20] The nice thing about the technology track is there's so much money chasing it right now that there's just innovation upon innovation [00:32:42] Our patients and consumers care deeply about their privacy, especially when it has to do with medical information [00:33:25] We should be providing people with the most seamless workflows that we can to ensure that they're productive and happy with their work [00:39:30] American Telemedicine Association Mass General Brigham Harvard T.H. Chan School of Public Health
February 24, 2021: Doctors don’t normally start out trying to become CIO’s. Technology can be intimidating, even to those who’ve trained in it. Join Lee Milligan, Asante Health, Stephanie Lahr, Monument Health and Joel Klein of University of Maryland Medical System have all made the leap from practicing physician to CIO. What was the transition like? How did their medical training help them prepare for this role? What are the benefits of being a doctor on the administrative side? What are the challenges? Are there any preconceived ideas about IT that proved to be wrong? And knowing what they know now, what suggestions would they make for future generation medical curriculums? Key Points: It’s all about trying to understand the intersection of healthcare and technology and creating ways to make it better [00:02:55] As a hospitalist I never really got to understand the inner workings of the financial aspects of the health system. It's just not something physicians typically get a lot of exposure to. [00:03:59] You have to hire great people and that doesn’t necessarily mean people that you inherit [00:16:00] CHIME Healthcare CIO Boot Camp [00:21:00] How does your medical background help you as a CIO? How has it potentially hindered you as a CIO? [00:24:55] Asante Health System Monument Health University of Maryland Medical System
February 22, 2021: Vaccinate. Vaccinate. Vaccinate. Sue Schade from StarBridge Advisors joins Bill to discuss the news. Sue has been monitoring vaccine distribution and sharing it with the community through her blog. UC Health released a must-read COVID-19 mass drive-thru vaccination playbook. Health officials are struggling to gather critical data including race, ethnicity and occupation of individuals who receive the COVID-19 vaccine. How can we make this easier for those on the front lines to capture? Can we do audits to see where our system has gaps? Some state systems are buckling under the pressure. What is a CIO to do in this case? And what’s going on in Texas? Will their vaccine reporting issues cost them less doses from the federal government? Epic’s platform now has 100 mass vaccination sites using it but remember it’s not a CRM. Is this a square peg in a round hole type situation? Key Points: The number one thing CIOs are talking about now is the flexibility needed in their role [00:24:55] Cybersecurity has not gone away. In fact it’s elevated. [00:26:50] The silver lining of COVID was FOCUS [00:27:10] The best advice you can give a CIO right now is don't get distracted [00:28:27] Epic now has 100 mass vaccination sites online [00:20:40] Vaccine Rollout – It Takes a Village - Sue Schade blog Vaccine Rollout – It Takes a Village Part 2 - Sue Schade blog Vaccine Rollout – It Takes a Village Part 3 - Sue Schade blog
Stories: As Millions Get Shots, F.D.A. Struggles to Get Safety Monitoring System Running - NY Times COVID-19 vaccine data reveals huge gaps in race, ethnicity, occupation information - Beckers Delays with Texas' coronavirus vaccine reporting system may hinder allocation of doses - Beckers 100 mass vaccination sites now using Epic's platform - Beckers Why EHRs may be slowing down COVID-19 vaccinations - Beckers 'Don't get distracted' and other health exec advice on vaccine rollouts - Beckers Vaccine Hesitancy and Acceptance - Press Ganey University of Colorado Health COVID-19 mass vaccination playbook
February 19, 2021: Whichever way you look at the pandemic, it truly is a fascinating topic. Today we dive into it from a data, information and innovation standpoint with John Brownstein, Epidemiologist, Harvard Professor and Chief Innovation Officer at Boston Children’s Hospital. How can we utilize the data that we have at our fingertips to make better decisions? How can we bring in AI, voice, machine vision and other new areas of tech in order to supplement the clinician, reduce their burnout and improve patient outcomes? As a Chief Innovation Officer how do you determine what areas you're going to focus on? How do we bring the disciplines of disease, surveillance and modeling to a federal level where we have full visibility? And what kinds of things can we put into an education program to make the next generation more aware of what's facing them? Key Points: Until recently, there's been a bit of a void in articulating the science and being as evidence-based as possible to get the public engaged in these very challenging times [00:02:20] The pandemic has exposed major data gaps [00:09:13] There's a big data gap in what government agencies are providing today in terms of a real-time visibility [00:12:01] What is the value of participatory surveillance? [00:12:55] The mask wearing debate still rages on [00:14:40] We were caught flat footed with this virus. We started applying control strategies but with very uneven control efforts in different parts of the country. We didn’t have a national strategy. [00:17:05] Boston Children’s Hospital ABC News: John Brownstein
February 17, 2021: For Epic customers, 2021 presents a unique opportunity to reevaluate current EHR and clinical application infrastructures. Is it time to take advantage of interSystems IRIS? Here to run you through the switch to this latest data management software platform is Marty Momdjian and Josh Peacock from Sirius. We know that moving from an SMP to an ECP architecture can be overwhelming. Why should health systems have this on top of mind right now? How can healthcare leaders select a platform that fits their data center and technology management methodology? What is the biggest benefit of upgrading to IRIS? What is the most challenging part? What is the best way to migrate existing applications in order to take advantage of the performance and efficiency of InterSystems IRIS? Key Points: Epic are giving customers the opportunity to change their platform licensing without an upfront capital investment. This will essentially future-proof their upgrade and consolidate their future platform roadmap. [00:01:49] Ansible is a great open-source tool that you can use to manage an environment and keep everything very concise [00:06:22] Sirius experts can help you build out a modern infrastructure that will include a flexible upgrade cycle along with a predictable cost model to ensure that you're aware of and prepared for any future upgrade costs [00:08:10] What is your technical team’s skill set? What is the platform? Could they manage it better? What is your current data center hardware? [00:10:54] InterSystems IRIS: The Next Generation Data Platform Sirius
February 15, 2021: Edward Marx, Chief Digital Officer at Tech Mahindra Health & Life Sciences joins Bill for the news today to discuss telehealth, state reimbursement, remote patient monitoring and the emergence of the Chief Digital Officer role. Who is the voice right now? Is it a combined CIO, CDO role or does it require separate skills? No health system is 100% in the cloud yet. Why not? We know data is key to the future of health and medicine. 14 leading health systems have joined forces to form a new data consortium named Truveta. How is digital health being integrated into the medical school curriculum? And HOW huge is Optum's role in healthcare? Key Points: The emergence of the Chief Digital Officer role [00:03:05] We know de-identified and securely aggregated data at scale can produce valuable insights and have the potential to revolutionize the way to prevent, treat and cure disease [00:09:15] It's great that we are starting to look at larger data sets to try to take out some of the bias [00:12:25] Everybody's trying to disintermediate the patient from the health system and that's going to be a significant financial problem coming up [00:19:05] State reimbursement [00:41:50] Digital Voices with Ed Marx podcast Tech Mahindra Health & Life Sciences
Stories: 14 health systems unite to save lives with data - Rod Hochman LinkedIn post on Truveta announcement 11 numbers that show how big Optum's role in healthcare is - Beckers Report shows 'vast improvement' in state telehealth reimbursement policies - Healthcare IT News Could Humana’s New Home-Based Advanced Care Program Be a Game-Changer? - Healthcare Innovation Remote Patient Monitoring Goes Mainstream, And Healthcare Transformation Follows - mTelehealth Doctors’ virtual visits jumped by 5,600% during COVID. What does that mean for the future of Canadian health care? - The Star Integrating Digital Health into Clinician Education - PMC How the US Lost to Hackers - NY Times
February 12, 2021: Ed Kopetsky, CIO for Stanford Children’s Health joins us. Ed is a CIO of the Year. He is a lifetime achievement award winner. He talks about what distinguishes a great CIO from a good one. The organizing principle during the pandemic is safety and speed. How do you determine what projects to do moving forward? What are the biggest challenges facing pediatric health in California today? What’s it like to work in the inspiring community of Silicon Valley? What’s the deal with the transparency rule and 21st Century Cures compliance? And learn about Ed’s incredible work on the Opioid task force made up of leading edge clinicians in addiction medicine. Key Points: Children's hospitals have really gone retail [00:04:35] There's no flu season this year because of our isolation, not bringing people into clinics and using virtual care. So safety wise and quality wise, that's been a significant advancement. [00:14:55] Great CIO's have great networks [00:23:50] Children's hospitals are kind of like Switzerland. They have to partner with everybody. [00:34:45] Addiction is not an acute illness. It's a chronic lifelong illness. [00:44:00] When COVID hit, mental health went to the wayside again. Our overdose mortality rate is up 50%. [00:44:45] Stanford Children’s Health
February 10, 2021: Cybersecurity. Don’t roll your eyes. This is serious stuff. There's stories out there of systems having been breached for over a year before they even know about it. Karl West, former CISO at Intermountain has moved over to Sirius Computer Solutions. He guides us through everything from architecture to governance, from incident response risk to e-discovery, forensics and artificial intelligence to compliance identity access. How do you catch security breaches efficiently and quickly? It starts with architecture. You MUST build programs, tools and processes around detection, response, and recovery. What about good governance? What about compliance? And what are the best methods out there today to ensure the person in front of the keyboard is someone you want on your system? Key Points: The NIST framework [00:08:40] The clearly defined response to security is people, processes and technologies [00:10:55] There’s so many different reporting models and governance models. Where should cybersecurity report to? [00:17:05] What is your tolerance for risk? Not the CISO tolerance. What's the business tolerance for risk? [00:21:30] Our security team were so busy responding that they were not able to be proactive in any way [00:27:05] Identity and access. Identity is the new perimeter. [00:31:05] Identity is making sure that the person on the other end of the line is who they say they are [00:33:55] Incident management and threatened vulnerability are the bread and butter, the block and tackle of cybersecurity [00:42:15] Sirius Computer Solutions
February 8, 2021: Mari Savickis, Vice President, Public Policy at CHIME joins Bill for the news today to discuss the HIPAA security rule, information blocking, vaccination, cybersecurity and more. What is the talk on the Hill about vaccination? How are we doing so far with logistics? Will we hit Biden’s promise of 100 million vaccinations in the first 100 days? The single biggest use case ever for patient identification is a pandemic. Why are some health systems able to set up efficient processes with their EMR while others struggle? Cybersecurity. It's a journey. Not a destination. There’s lots of problems along the road. And the health sector has been behind the eight ball. There's never going to be a time where you're completely inoculated from a cyber threat but the industry has been working damn hard these past few years trying to catch up. Key Points: The H.R. 7898 bill recognizes cybersecurity practices established under the National Institute of Standards and Technology Act [00:17:40] Cybersecurity is one of those things that is so challenging. You need a lot of funds to stay up to date and ahead of it. [00:18:28] If you could picture cybersecurity like a door, are four double bolts enough or is it five? [00:24:18] Tiberius is the Department of Health and Human Services’ vaccine allocation planning system. VTrckS is the Centers for Disease Control and Prevention’s vaccine ordering portal. [00:29:40] Information Blocking Resource Center Patient ID Now Trends in EMR Interoperability - CHIME / Klas Research
Stories: Fifth Circuit Court of Appeals Vacates MD Anderson HIPAA Penalty - National Law Review Pandemic Technology Project This is how America gets its vaccines - MIT Technology Review China's push to control Americans' health care future - CBS 60 Minutes
February 5, 2021: Health systems have a lot going on right now. Rolling out constant new technology is a balancing act. How do they put it all together? Are they able to come up for air? Craig Richardville, SVP & Chief Information & Digital Officer for SCL Health fills us in how his system is doing during COVID. How do the highly integrated roles of CIO CDO work together? What does it mean to lead digitally? What does it mean to lead as a CIO? Do you have a steering committee or a governance group? How do you organize workflow and systems? Do you need to hire a cloud architect? What’s it like hiring new people remotely? How is your interoperability? Are you ahead of the game on the price transparency rule and the 21st Century Cures Act final rule? Cybersecurity is that one thing that you can never ever take your eye off. How has the approach to cyber changed over the years? Key Points: Chatbots, artificial intelligence and machine learning [00:08:15] Digital isn't just about the consumer. There’s the clinician perspective and the provider side and putting all those services together with openness and transparency [00:13:50] You need to be almost a visionary. In five years what would you like your health system to look like on behalf of your patients? [00:14:10] The meshing of the physical and the digital is a very interesting transaction [00:16:45] What are your technology priorities going into 2021? [00:20:01] How does your role as leader change with a remote workforce? [00:22:20] SCL Health
February 3, 2021: Artificial intelligence, chatbots, machine learning, remote work, price transparency, leveraging the cloud and 2021 technology priorities. Join today’s conversation with Theresa Meadows, CIO for Cook Children's Healthcare System. Children's hospitals are unique in that their interoperability strategy has to be REALLY good. What does it look like? What kinds of regulatory things must be considered? What does a children's integrated delivery network (IDN) look like? Do these health systems rely on their EHR? Or do they use a third party? What about homegrown data solutions? The topic of work culture is huge in 2021. How do you manage productivity with a remote workforce? Key Points: IT projects are never over. They are living breathing entities that last forever. [00:09:50] Cook Children’s two IT goals: 1. To enable our patients to be more mobile. 2. To enable our employees to be more mobile and more agile in their work. [00:19:35] 21st Century Cures and price transparency [00:25:55] The technology priorities for 2021 are mobile and digital [00:19:00] There are a lot of repetitive things that we do in IT that RPA is perfect for. E.g. password creation and password termination. [00:33:10] Cook Children's Healthcare System
February 1, 2021: Dr. Sanaz Cordes, Chief Healthcare Advisor at World Wide Technology joins Bill for the news today. What is the number one thing she learned being an entrepreneur? What advice does she give to health tech startups? What's the next frontier for remote patient monitoring? How do we scale teletherapy? What do we learn by putting up quick solutions that may not be sustainable? Plus the 4 different types of CMO roles and how to hire them, AI, machine learning and 2021 predictions. Is this the year that social determinants efforts will shift from aspirational to operational? And will the federal health emergency funding last another 10 months? Key Points: Who knew that the EHR implementation and meaningful use would drive so many physicians into the technology world? [00:02:52] Your ultimate guide to hiring doctors into digital health [00:08:35] Price transparency was unheard of five years ago [00:19:10] Consumers will be in the driver's seat in 2021 [00:27:27] 2021 will be a pivotal year for machine learning and artificial intelligence [00:32:00] Alternative treatments for ADHD, substance abuse, mental health and insomnia [00:44:15] There's going to be a return to bundle payments [00:45:40] World Wide Technology
Stories: Your ultimate guide to hiring doctors into digital health - Second Opinion Large hospitals and systems take a scattershot approach to complying with price transparency rule - FierceHealthcare 7 predictions for what lies ahead for health tech in 2021 | FierceHealthcare
January 29, 2021: Do you have an efficient workflow mindset? Do you get excited by the words ontology, hierarchy, indexing and usability? Dirk Stanley, MD CMIO shares his top 15 signs that you may work in clinical informatics. What makes a good clinical informaticist? Have we fine tuned the usability of technology? What kind of impact do the information blocking rules and API rules have on interoperability? How do you ensure that projects are meeting the financial return goals for your organization? What does it mean to prevent medication errors? What does it mean to make patients happier with the way they get their results? Why is order set design so hard? And at bedtime, are your kids protesting that they’re tired of discussing project intake and change management and they just want to go to sleep? Key Points: Your IT friends think you are ‘too clinical’, and your clinical friends think you are ‘too IT’. [00:04:45] You’ve successfully used the words “ontology”, “hierarchy”, “indexing”, or “usability” in a Scrabble game. [00:07:40] In your spare time, you write poetry about Interoperability and Meaningful Use. [00:08:05] You keep looking for ways to optimize the workflow for walking your dog. [00:10:05] You get panic attacks every time you hear the phrase, “new Federal regulations”. [00:15:50] When bringing your car for routine maintenance, you ask the mechanic about the “ROI” and “TCO” of your “future state”. [00:20:50] Your friends stage an intervention after you start inviting them to ‘flowcharting parties’. [00:23:30] At bedtime, your kids protest : “We’re tired of discussing project intake and change management, can we just go to sleep?” [00:24:20] Your best friend falls asleep on the phone, while you rant about the importance of maintaining a written home glossary for ‘good terminology management and data standards’. Instead of asking your kids to do their chores, you ‘look for opportunities to better engage family stakeholders in household incentive-based productivity efforts.’ You actually enjoy debating whether your title should be “Clinical Informaticist” or “Clinical Informatician” You’ve wondered how to increase global awareness about the complexity of order set design. [00:30:15] Your retirement planner asks you, “Are you SURE you want to do this?” [00:34:35] You nod and smile graciously every time someone asks you, “You work in IT, right? Isn’t that fun, just working with computers all day?” [00:39:25] You’ve spent countless holiday gatherings trying to explain ‘Clinical Informatics’ to your in-laws. [00:39:55] Dirk Stanley Twitter Dirk Stanley website Healthcare IT: Top 15 Signs You May Work in Clinical Informatics
January 27, 2021: Today’s focus is defense. How do we defend the security of our health systems in a scalable way that works? Dr. Eric Cole, former CIA professional hacker and Founder of Secure Anchor gives us the lay of the land. As companies expand their digital offerings they need ever evolving strategies to safeguard their most critical data. There’s strong perimeters but not a lot of internal security. Once a cyber criminal gets in how do you stop them? What can we do to protect ourselves from ransomware? How do you hire, train and retain world class security staff? What kind of qualities should you look for in a CISO? If you outsource your security how do you determine if they're doing a good job? How do you redo a security budget? Is it education? Prevention? Detection? And what about external business associates that have access to your network? Call centers, insurance carriers, innovation companies, pay centers. We are just poking holes into our network to allow information to go back and forth. How can we do this better? Key Points: You need to recognize that your organization is going to be a target [00:04:32] Cybersecurity is not about prevention. It's about timely detection. [00:05:14] A big challenge in security is knowing your assets. There might be servers that are accessible from the internet that your organization is not aware of. [00:07:28] Your security budget is probably way over on capital expenses and way under on operational [00:09:59] The best security staff have analytical type skills. It’s all about problem solving. [00:13:05] Everyone's focused on inbound prevention but the goal and the way you win this game is outbound detection [00:19:35] Security is 3 things: Confidentiality. Integrity. Availability. [00:38:25] What are the tools of a threat hunter? [00:39:12] Secure Anchor - https://secure-anchor.com Dr. Eric Cole YouTube - https://www.youtube.com/channel/UCwg_j4TF1dnP9OZFXzYussA
January 25, 2021: Today Drex and Bill talk cybersecurity strategies, vaccine distribution and Biden administration predictions for healthcare. The new final rules to Stark Law and AKS regulations include the addition of a new "cybersecurity exception". What does this mean if you’re breached? Will the government cut you some slack? What's the possibility of building your own cybersecurity program? Should you be using a partner to help? If so, which partner? What are Amazon’s plans post exiting the Haven joint venture? Bill and Drex also break down The Healthcare Innovation 2021 State of the Industry Survey. Key Points: New cybersecurity donation safe harbor rule [00:08:25] Micky Tripathi tapped as Biden's National Coordinator for Health IT [00:06:20] Johnson and Johnson are coming out with a vaccine that may be a one-shot that could last for a year [00:20:30] Bundled payments is how you figure out how to get to value based care [00:30:31] We keep talking about bringing in more and more data sets. This is going to be a key area for us. How do we push this forward? [00:43:26]
Stories: Micky Tripathi tapped as Biden's National Coordinator for Health IT Biden’s Covid-19 Plan Is Maddeningly Obvious - The New York Times The Healthcare Innovation 2021 State of the Industry Survey: Complex Horizons Ahead More Than Half of States Widen Access to Covid-19 Vaccine - The New York Times New HHS money to help expand vaccine data sharing | Healthcare IT News How many COVID-19 vaccines have been distributed and taken? Amazon is likely to boost its own healthcare ambitions after exiting Haven JV | S&P Global Market Intelligence The Draft USCDI v2 contains data classes and elements from USCDI v1 States ranked by percentage of COVID-19 vaccines administered: Jan 15 Appeals Court Vacates $4.3 Million HIPAA Penalty New Cybersecurity Donation Safe Harbor and Exception – AKS and Stark Final Rule New HIPAA Cybersecurity Law Promises Lower Fines and Audit Relief Biden includes over $10 billion in cyber, IT funds as part of COVID-19 relief proposal
January 22, 2021: Rob DeMichiei, Board Director, Strategic Advisor and Former CFO lends Bill his wisdom and expertise in dissecting the JP Morgan Healthcare Conference. What did they hear and what are the implications moving forward? Social determinants of health is a key area of focus and investment. How can this issue be addressed? Who are the new entrants into healthcare? Will CVS, Walmart and Amazon be the biggest players? What’s going on in the financial reports of health systems right now? What do you do with a workforce that is fatigued from the demands of COVID? Can we get the pre-pandemic volumes of people back in? Or has the model completely changed? Key Points: Health systems employee satisfaction surveys are showing a 10% rise. Employees like the flexibility of working from home. [00:05:40] From a balance sheet standpoint and a liquidity standpoint, the takeaway from the conference is that health systems are still in very good shape [00:07:15] You've got to pull that Cares Act funding out to see where you really stand from a true volume, less volume slash revenue, less expense standpoint. Ascension’s horizontal integration plan [00:09:20] Price transparency is the first crack in the dam. Over the coming years, there will be more disclosure and more transparency. And once brokers, insurers and employers get a hold of this data it's going to lead to lower prices for providers. No doubt. [00:33:20] Fee for service is a brutal paradigm to be in [00:38:40] JP Morgan Healthcare Conderence
January 20, 2021: What are the greatest challenges around securing healthcare information today? How effective can security programs really be? Sumit Sehgal, Former Chief Technical Strategist at McAfee shows us what a good threat modeling exercise looks like and how to get your CISO, CTO and CIO working together on a cohesive strategy. Behavior mapping might not be the holy grail but what kind of things does it protect against? What's McAfee doing around alert fatigue? And with so many mergers and acquisitions going on, how do you bring two systems together safely? Key Points: Data hygiene is a problem. We need good information to feed the security system architecture so that it can produce useful data on the other side. [00:05:55] How do you get your CISO, CTO and CIO all in sync when it comes to security? [00:08:06] XDR: Extended Detection and Response [00:08:20] Machine Learning and AI process huge amounts of information in order to create a level of automation so that we can actually be responsive [00:24:25] Messaging fabrics is a way for us to share information bi-directionally in our systems for threat detection [00:28:42] McAfee
January 18, 2021: Anne Weiler, health tech entrepreneur and advisor to This Week in Health IT joins Bill. Together they hit vaccine distribution, telehealth vs real estate and the vaccine credential initiative. Is it easy to find out how to schedule a vaccine appointment? Do you know when you can schedule it? Are you clear on the efficacy of the vaccine? Do you know which one you're going to get? Plus what did the JP Morgan conference conclude about 2020? What are they projecting for 2021? Are health systems ever going to return to what it was like pre-COVID? Or is that just a pipe dream? Have we now moved into a different model? What kinds of things can we do to get people back and volumes up? Key Points: From March to the end of May 2020 you saw a big donut appear in everybody's financials [00:03:30] One of the biggest themes for 2020 was diversification [00:03:55] In March 2020 Boston Children's Hospital saw a drastic change in asthma-related visits to the emergency room. They went down by 80%. [00:10:40] Telehealth is interesting because it comes down to incentives [00:12:50] I really hope that healthcare systems aren’t making decisions for patient care based on real estate [00:15:05] How are the mentally ill and the homeless going to get the vaccine? [00:21:51] CVS, Walmart, Amazon and other disruptors are seeing huge opportunities in healthcare [00:29:20]
Stories: What Drove The Drop In Kids' Asthma ER Visits At A Boston Hospital During Lockdown? NPR Epic, Cerner and other health IT heavy hitters join forces for Vaccine Credential Initiative - Healthcare It News Easy-look timeline of France’s Covid vaccine rollout
January 15, 2021: What does a hybrid CIO-CDO role entail? Digital definitions can sometimes elude us. Tom Barnett of Baptist Memorial defines it as meeting the patient where they're at and allowing them to digitally engage for their care in the easiest fashion possible. From the CIO perspective, it’s keeping the core systems, roadmap and strategic direction of the healthcare system in place. How can a leader effectively engage with their remote workforce? How can we further reduce the amount of burden on medical staff? How do we reduce touch points during the pandemic whilst still maintaining a high level of care? And are healthcare system’s just responding to COVID? Or are they able to field other projects? Key Points: What kinds of digital projects have come to the forefront during a pandemic? [00:07:30] The rise of inpatient telehealth [00:12:13] As we recategorize rooms, in order to adjust to the changing patient volumes, the Epic team needs to be able to jump in and reconfigure them to make sure operations are in real-time. [00:16:00] Learn how to manage a drive-through COVID testing site using tricks from the fast food industry [00:13:25] It’s important to focus on optimization areas for physicians [00:16:50] https://www.baptistonline.org
January 13, 2021: Economic issues, societal issues, technology transformation ... 2020 was quite the year. Nancy Ham, CEO of WebPT talks us through the rehab industry’s roller coaster ride. How has this industry been impacted at the various stages of the pandemic? How do you go from 0% tele-rehab visits to 100% in a matter of weeks? What can you do as a CEO to ensure your organization can weather the storm or even thrive? What stage of startups were most vulnerable during the pandemic? What kind of startups benefited the most? And what can you do to ensure diversity inclusion in your company? And in your personal life too. “Diversity is, you're invited to the dance. Inclusion is, you're invited onto the dance floor. Equality is, you got to help pick the music. And at the end of the day, how did you feel when you went home from the dance?” Key Points: PT saw a huge adoption in tele-rehab [00:09:00] Patient relationship management through the EHR [00:15:10] The startups that boomed in the pandemic were anything tele or contactless. And companies who deal with mental health, stress and resiliency. [00:25:07] WebPT’s employee net promoter score doubled during the pandemic Zoom period [00:28:32] It's okay that we're not okay. Don't put up a fake facade. Nobody is okay this year. [00:31:10] There's a direct correlation between racial inequality and health inequality [00:34:05] WebPT
January 11, 2021: Sue Schade from StarBridge Advisors joins Bill to break down improving virtual care for elders, the unfortunate demise of Haven Healthcare, and the ever changing role of the CIO. Do they need to be Chief Operator and Innovator too? We’ve had a 9 month head start planning the COVID vaccine distribution. Has the rollout already been botched? There’s much work to do. We have got to get shots in arms. Bottom line. Who’s job is it to “transform” healthcare? The payer or the provider? And what are the juicy details of the Change Healthcare acquisition? Key Points: Amazon, Berkshire Hathaway and JPMorgan have pulled the plug on Haven Healthcare. What should we read from this? [00:02:45] The vaccine can't be first come first serve. It HAS to be scheduled. [00:14:53] Optum bought Change healthcare: the $13 billion deal [00:26:05] The home is the hub for life and care of older adults [00:27:11] The issue of isolation needs attention. Especially during a pandemic. [00:29:10] How the CIO's role has evolved to COO by proxy [00:32:06]
Stories: Amazon, Berkshire Hathaway, JPMorgan End Health-Care Venture Haven - Wall Street Journal U.S. Vaccine Rollout Hurt by Faulty Coordination, Messaging - Bloomberg Optum to buy Change Healthcare - Beckers Home Is the Health Hub for Older People - HealthPopuli The CIO's transformational role: 3 execs share how the position has evolved to ‘COO by proxy’ The Future of Remote Care Technology and Older Adults 2020 | Aging and Health Technology
January 8, 2021: How has your healthcare system adapted this year? Jeff Sturman, CIO for Memorial Healthcare talks vaccine distribution, one-click telehealth visits, care at home, call centers and social media. Is the silver bullet the vaccine? We have to hope that's the case. How are you going with your planning, testing, piloting and protocols? What are you looking at in terms of a frictionless workflow for one-click telehealth visits? Is Epic playing a major part? What about FaceTime, Doximity or American Well? During a pandemic you have to make whatever IT you have available work for you and your patients. Going forward, how do you clean it up and bring everybody into a standard workflow and standard procedures? What are some of the ways you're utilizing new channels to connect with patients and your community? And is there a change in how we're thinking about new acute care facilities or clinics? Key Points: What is the workflow for a one-click telehealth visit? [00:12:55] Investing in an Epic remote patient monitor [00:22:55] Hand washing compliance technology [00:20:50] Changes in regulatory resulted in an explosion of telehealth earlier this year [00:22:30] Moving from work from home to hybrid hoteling type solutions [00:25:20] Bot technology, omni-channel texting and chatting functionality [00:30:45] Memorial Healthcare System
January 6, 2021: There used to be so many tools to fight cyber terrorism and cyber attacks. It was a nightmare. Increased complexity opens the door for human error. What is the industry trying to do around security today? What’s working? What’s not working? David Maddox of Saint Luke's, Tina Thorstenson of CrowdStrike and Vik Nagjee at Sirius discuss their mission to stop breaches. What are the challenges of securing end point devices? The solution cannot interrupt the objective. It cannot stop patient care. It cannot get in the way. It has to justify the investment. It simply HAS to work. Key Points: Zero trust framework [00:09:00] How do I protect the end points while still keeping everything inside safe and balanced? [00:10:45] The difference between signature-based analysis and behavioral analysis CrowdStrike’s Next Gen solution [00:18:15] CrowStrike helps organizations respond in 1, 10, 60. A minute to detect an issue, 10 minutes to triage it and 60 minutes to remediate it. [00:20:05] CrowdStrike Sirius Saint Luke's Health System
January 4, 2021: What are health leaders predicting for 2021? Welcome to a future where the patient, not the site of care is at the center. This is healthcare's Amazon moment. Can you provide a seamless patient experience? Keep up or you could end up out of business. COVID-19 has reshaped our technology culture and policy. What used to take a decade can now be done in days. Look out because 2030 is going to arrive in 2021. Plus what my incredible father-in-law taught me about life … and healthcare. Key Points: Looking from the patient perspective and the family perspective helps us to see how our work is really impacting people [00:11:35] Simplify. Modernize. Innovate. [00:14:50] Walmart’s retail exposure in remote communities enables it to scale developing markets, lower consumer healthcare costs and expand access to primary and urgent care [00:21:10] It’s important for the healthcare industry to recognize that AI algorithms trained on insufficiently diverse data can lead to AI bias [00:23:15] We know that social determinants of health play a critical role in health outcomes [00:25:05] Have systems really thought through building and maintaining culture across a virtual environment? [00:30:35] Focus was the key word in 2020. In 2021, our focus will get even more fine tuned. [00:32:00] One of the most helpful technologies to engage patients on their journey is the use of real time information [00:32:15]
Story: 22 hospital C-level execs share 2021 IT predictions, trends, advice and more | Beckers
December 31, 2020: With many changes in healthcare, IT has been forced to move or be moved. Our teams and leaders have accomplished impressive achievements throughout the year, recalled by our guests on our Influencers podcast. Hear predictions for 2020, our digital initiatives, and many more accomplishments as we walk through our 10 most watched shows this year! Join in the conversation and let us know what you think on Twitter and LinkedIn by using #ThisYearInHealthIT The countdown:
10 - January 31, 2020: A Team Approach to Health IT from Baptist Health KY
9 - February 21, 2020: David Muntz and Sue Schade on State of the Industry
8 - August 21,2020: Finding The Next Role with Judy Kirby
7 - May 15, 2020: The Post-COVID Rise of the Insurers with Rob DeMichiei
6 - August 28, 2020: Healthcare Digital Transformation with Paddy Padmanabhan and Ed Marx
5 - January 10, 2020: Creating Digital Experience with San Banerjee, Texas Health Resources
4 - January 17, 2020: Strategy, Architecture, and Innovation with Aaron Miri
3 - February 7, 2020: Data, Analytics and Governance with Chris Harper, University of Kansas
2 - July 24, 2020: A CIO & CTO Discuss Current Healthcare Challenges
1 - August 7, 2020: Healthcare in the 21st Century with Aneesh Chopra
December 29, 2020: 2020 was a groundbreaking year for healthcare. When presented with a global health crisis, healthcare IT professionals across the country and world worked tirelessly to scale programs, update workflows, and be on the ground support for the fast-changing environment within their systems. And we were watching it happen. With the introduction of our Covid-19 series, we were able to hear from CIOs and leaders from across the country. We were able to create a platform of collaboration for health systems nationwide as they shared their challenges and success in the process. Now, let's reflect on the Top 10 moments between March and June of 2020, where we saw incredible accomplishments and many IT professionals understanding what it meant to work at "Covid speed." Join in the conversation and let us know what you think on Twitter and LinkedIn by using #ThisYearInHealthIT The countdown:
10 - June 12, 2020: UCLA Health with Michael Pfeffer, MD
9 - June 5, 2020: Michigan Medicine with CIO Andrew Rosenberg, MD
8 - April, 10: Hospital for Special Surgery in NYC with Jamie Nelson, CIO
7 - May 22, 2020: Communication with Dr. Ben Kanter CMIO of Vocera
6 - March 18, 2020: Health IT Coronavirus Prep with Stanford Children's
5 - June 19, 2020: Jefferson Health with Nassar Nizami
4 - March 27, 2020: CFO Role During Crisis with Rob DeMichiei
3 - August 14, 2020: Leading HealthTech During a Pandemic with Sherri Douville
2 - April 1, 2020: Field Report: NYU Langone with CIO Nader Mherabi
1 - May 7, 2020: Field Report: Providence Health with CIO B.J. Moore
December 22, 2020: This year did not unfold the way we anticipated. Watch as Bill, and sometimes Drex, breakdown health IT news and Covid-19 begins, surges, and continues. Look back on our predictions -- some very accurate and others ... not so much -- and remember the progress we made as an industry. From scaling telehealth, to adapting new regulations, to a boom in digital transformation, let's recap what went on and how we got here. Join in the conversation and let us know what you think on Twitter and LinkedIn by using #ThisYearInHealthIT The countdown:
10 - February 11, 2020: Iowa Caucus, Epic Scrutiny, Next in AI and More
9 - February 14, 2020: Merger Effectiveness, Prescribing Apps and more
8 - January 7, 2020: Healthcare Predictions for 2020
7 - February 4, 2020: Azar, Apple, Microsoft respond to Epic, Google's Defense, Azure's Security Hole
6 - February 25, 2020: Why Digital Health Lags, and Dr. Rucker Sounds Off
5 - January 27, 2020: Judy's Letter
4 - March 3, 2020: Drex and I discuss Trump, HIMSS, and Epic
3 - July 28, 2020: Telemedicine Revolution Deferred - Really? with Drex DeFord
2 - February 17, 2020: Healthcare Suffers Because Health IT is Lagging. We Can Do Better.
1 - June 15, 2020: 10 stories in 20 minutes
December 18, 2020: For a lot of organizations COVID was an accelerator. Jason Joseph shares Spectrum Health’s speed of lightning pandemic response. Managing virtual visits was the first piece of the puzzle. How did they put together virtual waiting rooms, digital check-in and COVID screening chat bots? Is there such a thing as a one-click telehealth visit? What tools did they utilize to get real-time information into the hands of the care providers? How did their leadership team adapt to working from home? How are they communicating? Can they maintain that sense of team spirit, comradery, collaboration and creativity? When you go fast with data and analytics, whatever tech debt you have on data governance shows up. If you don't stabilize and understand where you are, you can’t make it work at lightspeed in an agile way and you definitely can’t predict where you're going to be. Key Points: One of the first things we did when COVID hit was to reframe ourselves [00:05:37] We need to recognize that digital isn't just about the tech. Digital is rethinking the way our business operates and how we actually perform those services. [00:07:15] One of the most heartbreaking things is how isolated people are in this disease because of the physical separation [00:15:30] We know that we can be as productive, if not more productive in a work from home environment [00:21:41] Agile not only helps the work get organized. It fundamentally brings the people who know what they need and the people who can deliver it and puts them together and says figure it out with a structure. [00:25:15] Spectrum Health
December 16, 2020: It’s clear that social determinants impact health. Mikelle Moore of Intermountain Healthcare and Bill Crim of United Way of Salt Lake share details of their groundbreaking all-in-one care management digital platform. What leads to health disparities in our communities? How do we address these issues so that we can help reduce healthcare spend and improve health outcomes? There isn't a textbook solution but the principle is the idea of co-designing with communities. Bringing the voice of affected populations to the table to hear their experience, to understand their challenges and to co-design the solution with them. What are some of the challenges that come with scaling a program like this up? And how do you measure the success from a health systems metric standpoint? Key Points: An all-in-one care management digital platform used by community health workers to connect people’s social needs, health needs, mental health needs and substance use needs [00:05:35] Social determinants of health and social determinants of educational achievement are very much related [00:08:30] Why does one zip code have a 10 year life expectancy difference to another? [00:10:30] The first scaling problem is around data interoperability. The second is the challenge of human behavior in a de-centralized multi-sector system. [00:24:40] Utah 211 Intermountain Healthcare United Way of Salt Lake
December 15, 2020: Drex DeFord and Bill are at your service. What predictions do they have for 2021? Will AI go to town? AI in the pharma space, AI automation around communication, AI robotic process automation. Will there be so much AI that people are going to say, I'm tired of hearing about AI? How will Providence bring back remote employees? Is 5G's day in the sun still a couple of years away? It’s the starting gate for the vaccine distribution. We know healthcare workers, frontline responders and long-term care facility individuals get the shot first. Who gets it after that? How will we track the immunity? And SpaceX's first high-altitude Starship test could happen as soon as today. Key Points: It might be the most important vaccine that you will ever take in your entire life [00:06:25] You're going to need a queuing mechanism to let people know they can get the vaccine. Either digital queuing or email or text. Maybe even a fax. [00:11:55] The paper vaccine passport is worrisome because it gets into the fraudulent activity space [00:21:30] Vaccine logistics are super complicated. Even simple things like the glass vial problem. [00:25:50] Providence released their strategy to bring back remote workers. It will modernize how employees work in public health post the public health crisis [00:31:35]
Stories: Vaccine Distribution Raises Ethical, Logistical Questions | Healthcare Innovation SpaceX's first high-altitude Starship test could happen Tuesday | Engadget How Providence will bring remote employees back to the office post-COVID DeepMind's protein-folding AI tackles one of biology's biggest challenges Sanford Health, Intermountain Healthcare suspend merger talks
December 11, 2020: Reactions during COVID were critical and time sensitive. Marty Paslick, CIO for HCA Healthcare shares his health systems response. How did the CIO role shift during this time? What were you being asked to do as a technology leader? Which projects did you halt or severely slow down? What were the critical things that you pivoted toward? If your system experienced different speeds of COVID in different areas do you still make a one size fits all solution? How did you keep the connection between patients and their families? Is your clinical data warehouse sophisticated enough to make accurate predictions? Finally, how did we become so fast at everything? Key Points: HCA is set up in 14 domestic US divisions today and each of those divisions have a CIO [00:04:21] Once HCA gets either a workflow or a technology working here it's pretty much industry ready [00:06:40] One of the critical things we needed to pivot toward, early on was laboratory interfaces [00:08:55] Rediscover your inner operator [00:11:17] During COVID hospitals across the country went to a no visitor policy so we had to quickly pivot towards how do we get a connection between patients and their families? [00:12:50] In the case of what we were doing in the ICU, WebEx was a critical component [00:20:20] HCA Healthcare
December 9, 2020: Diana Nole with Nuance and Dr. Amy Compton-Phillips with Providence discuss their partnership to improve the clinician experience through voice and AI using ambient clinical intelligence technology. How much time do doctors and nurses spend typing data versus doing their real job which is caring for people? Dragon Ambient eXperience (DAX) allows physicians to focus solely on their patients during visits thus helping with clinician burden and burnout. Is there a learning curve to this technology? Is there a significant capital expense? Do you have to set up special rooms? Is it cloud-based? What are the plans for rollout and educating the physicians? Carer to distance is a huge deal during this pandemic. What kinds of things are they doing with voice to help reduce the number of touchpoints and conserve PPE? One silver lining of COVID is that the government allowed regulatory burdens to go away. They allowed us to put up payment models that allowed care to be provided for differently. And once that burden was lifted, innovation was unleashed. It’s a very good lesson for us to remember in the future. Key Points: Dragon Ambient eXperience was innovated to leverage Microsoft’s Azure platform and Nuance’s AI technology to securely capture and contextualize every word of the patient encounter [00:05:05] In telehealth it’s really critical to develop the doctor patient relationship through the video. You don't want the doctor to be burdened by the administrative aspects of the conversation. [00:06:20] How much time do you spend typing versus doing your real job, which is caring for people? [00:07:30] Providence developed a chatbot built with Microsoft services to screen coronavirus patients [00:17:55] We're finally having to break through on how to equalize and equilibrate the inequities we have in healthcare [00:22:30] Providence, Nuance’s expanded AI partnership aims to reduce clinician burnout Dragon Ambient eXperience (Nuance‑DAX) white paper Providence Nuance Healthcare AI solutions & services
December 8, 2020: AWS is a tightly run ship but at the end of the day, it's still technology. It's still software. It's still processes and there WILL be outages. Does your health system have any mission critical workloads on AWS? What are your expectations of a cloud provider? What is your uptime performance thus far? Imprivata acquires FairWarning. Google Cloud introduces a new program to help with 21st Century Cures API regs. The Ohio Department of Health COVID 19 data has been skewed by technical issues related to lab reporting. How good or bad are public health data systems at the state level? Why don't we have interoperability in healthcare? A wave of damaging cyber attacks on hospitals have upended the lives of patients. It’s important to understand the human aspect of your cybersecurity budget. And there's an awful lot of logistics to be done around this vaccine. Who gets it now? How will you market it? How will you track it? Key Points: 21st century cures information blocking rules are set for April 5th, 2021 and API functionality on December 31st, 2022 [00:11:25] This whole idea of ingesting, transforming, harmonizing and storing your data to the latest FHIR formats is a huge deal [00:13:00] The Imprivata FairWarning acquisition is a really good partnership for healthcare [00:20:50] Who gets the vaccine now? [00:25:25] Amazon brings macOS to cloud in a boost to Apple app developers [00:30:10]
Stories: Amazon’s cloud-computing outage on Wednesday was triggered by effort to boost system’s capacity Ohio lab tech issues delay COVID-19 data; virus spread 'dramatically' affects health systems' ability to care for patients HHS Extends Compliance Dates for Information Blocking and Health IT Certification Requirements in 21st Century Cures Act Final Rule Google Cloud intros new program to help with 21st Century Cures API reg CMS Launches ‘Unprecedented’ Hospital-at-Home Strategy to Manage Latest COVID-19 Surge States can make a difference in long-term telehealth policies Imprivata acquires FairWarning, bolstering its threat detection intelligence Amazon brings macOS to cloud in a boost to Apple app developers - CNA Patients of a Vermont Hospital Are Left ‘in the Dark’ After a Cyberattack How Ascension Is Creating Holistic Healthtech That Centers on Both Patients and Providers Is it Time to Ge
December 4, 2020: At a time like this, health systems need to come together. Two minds are better than one. Does your market have fierce competition? Or is it characterized by collaboration? Darren Dworkin of Cedars-Sinai shares the huge benefits of collaborating with Huntington Hospital. What does the partnership look like and how will he approach it as a CIO? How is the Cedars-Sinai Accelerator transforming quality, efficiency and delivery in healthcare during COVID? What innovation can we see around real time dashboards and predictive analytics? Are telehealth visits for primary care really working? Do they meet the patient’s expectations? What other tools can be used to reduce touch points and minimize unnecessary contact? It’s important to make investments in analytics, particularly around data science. Key Points: COVID set new records for telehealth. It’s no longer at the peak or the low but somewhere in between. How do we unpack what that means? [00:10:00] We need to stay true to ourselves in regards to what technology has done to healthcare IT. Creating new avenues for receiving care can be tricky. [00:12:05] Academic Medical Centers compete seriously but collaborate liberally [00:16:00] We all got a really big scare around our PPE supply chains. The accelerator quickly stood up and mobilized itself as the engine for which gallons of Purell-like substances, masks and shields were being made. [00:19:40] The EMR is quickly becoming the table stakes [00:28:35] Real time dashboards and predictive analytics [00:30:10] Huntington Hospital Signs Definitive Agreement to Join Cedars-Sinai Health System Cedars-Sinai Accelerator
December 2, 2020: As a leader, how can you structure the best and most effective digital strategy team? Is it innovation? Is it marketing? Is the role of CIO and Chief Digital Officer the same thing? Tressa Springmann of LifeBridge Health shares her insights on enhancing both patient and physician experiences through digital tools. What digital projects are in high demand as a result of the pandemic? What four things can you talk to your staff about right now to keep them updated with what's going on? There is a lot of misinformation out there. How do you build trust with your community? What message does your health system want to send? And do you need a law degree to keep on top of those endless contract renewals? Key Points: PointClickCare [00:05:55] Do you need a full time legal person in the IT department to deal with the amount of new contracts and intellectual property? [00:09:25] Four things I talk to my staff about during this pandemic to keep them updated are capacity, staffing, visitor management and vaccine [00:25:35] The working from home structure eliminates the need for rented space but adds significant investments in security technology [00:26:30] In an already crazy pandemic there have been tremendous reporting requirements put on healthcare [00:31:40] ImmuNet is Maryland's web-based registry Immunization Information System (IIS)
December 1, 2020: The vaccine is coming. It's coming fast and furious. How will it be distributed? Will it be mandatory? Who gets it first? How will we market it? How can we track it? One thing is for sure, it’s going to be an interesting debate. Amazon pharmacy pricing versus GoodRx pricing. Which do you think is lower? CMS made some stark law changes. We know they’ll protect against fraud and self-dealing but will they help boost value based care? What does it look like to respond to the next pandemic? We know data is important. We know tracking is important. We know PPE is important. There's a whole bunch of solutions but how do we make them national? And what does the data and technology infrastructure look like at the state level around public health? How challenging was it to connect to your local state? Were they able to receive the data you were sending them? What was the interaction like? How advanced is their technology? Key Points: Did you ever wonder what your information is worth on the dark web? [00:04:20] Why would people want to steal medical records? [00:06:02] CMS interoperability and patient access final rule compliance is right around the corner [00:12:51] The Ohio Department of Health's COVID-19 data has been skewed by technical issues related to lab reporting [00:24:00] AWS resumed operations after hours of outage [00:26:25] Novant Health, UNC Health and UNC School of Medicine announce partnership across North Carolina with a focus on finding innovative solutions to enhance care in rural areas [00:26:45] COVID-19 vaccine distribution [00:27:25]
Stories: CMS changes to Stark Law appear largely positive, experts say - MedCity News Ohio lab tech issues delay COVID-19 data; virus spread 'dramatically' affects health systems' ability to care for patients AWS resumes operations after outage: 4 details Novant Health, UNC Health, UNC School of Medicine announce agreement to partner across North Carolina How Providence, Intermountain CIOs are preparing for COVID-19 vaccines Mandatory Vaccine? As COVID-19 Vaccine Nears, Employers Consider It: NPR
November 27, 2020: It's basically human versus virus right now. Unfortunately healthcare has been paralyzed with a lack of data and information. Dr. Anthony Chang, Chief Intelligence and Innovation Officer for CHOC and Founder of AIMed is defining AI enabled solutions to ensure the healthcare sector is not left behind. What different types of AI are we seeing in healthcare? Where in the world are we seeing the most innovation? Has the pandemic impacted AI’s progress? What data and technology will we have in 20 years from now? Key Points: Intelligence-Based Medicine: Artificial Intelligence and Human Cognition in Clinical Medicine and Healthcare book by Dr. Anthony C Chang [00:03:20] Having good public health strategy coupled with good AI strategy is like having protective gear as well as weapons when you fight a virus. You have to have both. [00:11:50] When can we start seeing the use of Moderna and Pfizer’s vaccines? [00:12:55] The whole excitement about drug repurposing is using machine learning to find new ways of using drugs [00:13:35] Machine learning can be used to put patients on a priority list or to increase the efficiency of the OR [00:20:10] The use of AI in wearable technology [00:34:20] AIMed American Board of Artificial Intelligence in Medicine Assessment and Certification
November 25, 2020: What does a Chief Innovation Officer do? What does innovation really mean? Myra Davis of Texas Children’s Hospital joins us to talk leadership, talent, innovation and COVID-19 response. The role of CIO is a precarious one. What is the secret sauce to longevity? How do you build a team that has diversity and inclusion? Can the problems within your organization be solved with simple changes? Or do they require partnering with an outside company? Front of mind should be enhancing existing opportunities and optimizing and leveraging the assets that you do have instead of going out and buying more technologies. And what is your leadership statement? Is transparency the key to success? Key Points: What is your leadership statement? [00:09:15] What does innovation really mean? [00:12:10] Texas Children’s Hospital’s COVID-19 response [00:14:59] To make progress in healthcare a lot of barriers have to come down [00:19:23] DISC profiles [00:31:45] A CIO's responsibilities first and foremost are to keep systems available, reliable and secure [00:39:00] https://www.texaschildrens.org
November 24, 2020: Amazon finally opened their online pharmacy which has caused some interesting ripples in the industry. Moderna’s vaccine could be ready as early as December. Are you ready for your vaccine rollout plan? What's your plan for distribution? What's your plan for tracking? Six health system CIOs have retired this year. How important is the role of the CIO today? Should it be merged with the Chief Innovation Officer role? CVS is offering contactless payment, Zoom reached a settlement and the FCC opens applications for a hundred million dollar telehealth pilot. And which 7 characteristics do highly successful digital leaders possess? Key Points: Moderna's vaccine found to be nearly 95% effective in preliminary analysis [00:03:45] The vaccine is a precious argument for why you need a national patient identifier [00:06:30] CVS are offering contactless payment options; PayPal, Venmo, QR codes etc. [00:10:00] Six health system CEOs have retired this year [00:14:30] Do I use Zoom, Microsoft Teams, Cisco Webex Meetings or GoToMeeting? [00:22:58] Highly Successful Digital Leaders Possess 7 Characteristics [00:23:30] Why should hospitals have a Chief Imitation Officer? [00:25:35] FCC opens applications to distribute 100 million dollars to help with broadband costs related to bringing telehealth to low-income Americans and veterans [00:31:10]
Stories: Amazon's First Neighborhood Health Center Will Be in DFW - D Magazine Zoom Reaches Settlement with FTC Over Misleading Security Practices Highly Successful Digital Leaders Possess 7 Characteristics Epic's CEO says hospitals should have a 'chief imitation officer' and its new initiative will help 2.1 million patients had data exposed in October-reported breaches FCC opens applications for its $100M telehealth pilot Biden plan to lower Medicare eligibility age to 60 faces hostility from hospitals Fauci Discusses Data Sharing, Public Health Needs at AMIA | Healthcare Innovation
November 20, 2020: Do you have an application rationalization focus for your organization? Are you in a steady state or are you still responding to COVID? In constant troubleshooting mode? Molly Katsanes and Amanda Bass, leaders of the application team at PeaceHealth show us how to manage a clinical and business application suite smoothly. How do we handle rogue applications? What’s it like to upgrade whilst working virtually? Do we stay on prem or go to the cloud? How can we keep the focus on COVID but also get those other IT projects going? And will we ever get back to “normal” health IT operations? Key Points: First step is an applications inventory, next is a governance model [00:09:45] A lot of people talk about Epic really being the tip of the spear for application rationalization [00:10:55] What happened during the pandemic within the EHR, telehealth and other modules? What were you asked to do? And what are some of the things that piece off that? [00:12:15] PeaceHealth’s ERP journey [00:19:10] Doing an upgrade whilst working virtually was a success. What else is more effective in this virtual environment? [00:28:10] https://www.peacehealth.org
November 18, 2020: RxRevu is an integrated Real-Time Prescription Benefit solution. CEO Carm Huntress joins us for a conversation around transparency at the point of care. Three components come into play when making prescribing decisions, value-based care, consumer-driven care and the regulatory environment. How can we choose the path of least resistance to picking the most effective medication at the lowest cost? We have come a long way but are we only at the second inning for how this needs to work? We know the data helps make informed decisions but the final piece to the puzzle is measurement. How can providers use the data to change behavior? And what value is that providing to the provider, the patient and the payer? Key Points: Helping providers make the most cost-effective decision for every patient [00:01:55] Data now is patient-specific, cost specific and it's in real-time [00:08:20] Finding alternative meds without prior-authorization means 50 minutes of cost savings per provider per script [00:15:20] For every prescription switch we get, we're seeing an average saving of $225 per fill [00:15:50] We tend to rush to consumer driven experiences [00:26:50] The pharmaceutical value chain is incredibly complex. There's wholesalers, PBMs, providers, payers, retail pharmacies, specialty pharmacies, Medicare, Medicaid and commercial. [00:27:15] https://rxrevu.com
November 17, 2020: Today is a great day for science and humanity. Pfizer and BioNTech have come out with a revolutionary genetic coding vaccine. We also discuss cloud, interoperability, price transparency and Zoom 5.0. In the words of Seema Verma, every patient has a right to know the price of their care upfront. There’s a lot of considerations for cloud-based EHR hosting hospitals. CIOs and CTOs weigh in. Interoperability in cities is improving but if you're a smaller system you just don't have the resources or financial incentives. Are our health IT leaders at risk of burnout? And why does the US still have a severe shortage of medical supplies? Key Points: CHIME Fall Forum [00:02:00] Zoom 5.0 upgrade [00:07:40] If you're a smaller system you don't have the resources or financial incentives for interoperability [00:18:45] The price of ransomware. What security leaders need to know. [00:22:10] COVID is going to be the priority in 2021 [00:25:45] Pharmacy drug pricing is a difficult issue to tackle [00:28:10] Disengaging from work is a sure sign of burnout [00:30:55]
Stories: Interoperability in cities is improving, but small hospitals lag behind | Healthcare IT News Year-Long Study Validates Telehealth Use in Diabetes Prevention Efforts Dear Future President, The Women Of America Have A Message For You Why the U.S. Still Has a Severe Shortage of Medical Supplies Implementing a health plan that puts patients first - Washington Times Centers for Medicare and Medicaid Services announces 51 direct contracting entities | Healthcare Finance News The Price of Ransomware: What Security Leaders Need to Know | healthsystemcio.com Considerations for cloud-based EHR hosting — hospital CIOs and CTOs weigh in HealthPopuli.com Vermont governor deploys National Guard in response to UVM cyberattack | Healthcare IT News Department Of Justice Announces Massive Healthcare Fraud Takedown Focused On Fraudulent Telemedicine Schemes
November 13, 2020: It’s been about a decade since the passing of the HITECH Act when we as a country decided to invest many billions of dollars into our health IT infrastructure. So it’s the perfect time to look back and see how things are going. Bob Rudin of the Rand Corporation, a nonprofit think tank, shares their research. The working paper is called “Optimizing Health IT to Improve Health System Performance.” They interviewed executives from 24 health systems around the country. We see all kinds of efficiencies in every industry, why isn’t it happening in healthcare? What’s going on? What’s the problem? Are we getting value from all the new technology? If not, why not? How can we do better? What about distribution? How do we get apps out to the masses? How do we get the clinicians to adopt them? And with so many mergers happening, is there a secret sauce? Key Points: Looking at health IT in the context of health systems and how we're trying to use it to improve performance [00:05:25] There's now industry consensus that it’s better for a health system to be on one electronic health record rather than on more. There’s so many efficiencies you gain from doing that. [00:11:25] The 10 year foundation has been laid but it was 5 years ago when the 21st Century Cures was signed into law that we really saw the first seeds [00:34:05] Can we all agree that evidence-based medicine makes the most sense? The answer to that is not always. [00:43:45] "Optimizing health IT to improve health system performance"
November 11, 2020: Seth Pazinski from the ONC for HIT joins us to flesh out the heart of the 2020-2025 Federal Health IT Strategic Plan. How can you get your hands on it? What’s the best way to use it? The plan’s mission is to improve the health and wellbeing of individuals and communities using technology and health information that is accessible when and where it matters most. Is there an underlying set of assumptions around the problems that we're facing? Can the plan reduce current regulatory burdens? What does it mean for the individual to be first? And what expectations does it set for data sharing including privacy and security of information? Key Points: The six principles that underlie the plan’s strategy [00:05:51] Trusted Exchange Framework and Common Agreement (TEFCA) [00:08:36] Promote Health and Wellness and Enhance the Delivery and Experience of Care [00:08:55] One thing we focus on is improving access to smartphones and other technologies amongst at-risk minority, rural, disabled and tribal populations [00:15:10] Plans for aligning and coordinating efforts that focus on health disparities or social determinants [00:17:00] ONC did a specific strategy in response to a congressional requirement that was focused on provider burden reduction [00:20:05] It creates the opportunity for advancements and analytics including machine learning, artificial intelligence and the ability to forecast and have the potential to transform care and improve health [00:23:40] 2020-2025 Federal Health IT Strategic Plan
November 10, 2020: Welcome to News Day. What does the Intermountain Sanford Merger tell us about the future of healthcare? Can mergers get too big and unwieldy? There’s been a reported 10% drop in hospital admissions in 2020. What pre COVID behaviors were the most detrimental to health? Will our new habits change forever? Telehealth visits grew by 2000%. Now it's time to step back and ask what did we really do? Did it improve our efficiency? Did it improve our care? And is Zoom the king of telehealth platforms? Key Points: What are the nuts and bolts behind a strategic merger? Is it as simple as a shared belief in how healthcare is going to be procured and delivered? [00:03:50] We should be applauding 10% less hospital admissions but is it sustainable? [00:12:05] You really do have to rethink your security model [00:17:45] How much will health IT change as a result of the election? [00:17:55] One of the conversations that keeps coming up is telehealth [00:22:05] Don't NOT solve a problem because you can't solve a hundred percent of the problem [00:32:00]
Stories: A CIO's perspective on the promise of digital transformation | Healthcare IT News TriHealth switches to Zoom for pandemic, sees 3,650% increase in telehealth use | Healthcare IT News Are CEOs obligated to address social determinants of health? | Health Evolution Healthcare gets ready for a Starbucks and BOPIS revolution
November 6, 2020: Interoperability. Where have we been, where are we now and where are we going? Micky Tripathi, Chief Alliance Officer at Arcadia helps us untangle the intricate web of data and analytics in healthcare. There’s a minefield of acronyms TEFCA, RCE, USCDI, QTF, FHIR, QHIN. How do we piece them together in this environment of policies and regulations? Is the 21st Century Cures Act the starting point for changing how we currently do things on a national level? What about a local level? Do we anticipate opening up digital health data to the world of developers in collaboration with health providers and even payers? Will we see a whole new set of applications? Key Points: TEFCA is a nice overlay but it isn't necessary to accelerate the market [00:12:55] An important part of the 21st Century Cures Act is information blocking [00:13:00] Da Vinci HL7 FHIR [00:27:40] Apple is not technically under HIPAA. What does this mean and how can it be addressed? [00:33:45] The creation of a nationwide framework to bring networks together under a single governance [00:11:00] https://www.arcadia.io Micky Tripathi Twitter Email: micky.tripathi@arcadia.io
November 4, 2020: There are more and more patients with mental health issues and the lack of access to quality behavioral health services can be frustrating. Today we explore the intersection between primary care and behavioural health. For a very long time healthcare has separated the two. Christine Brocato of CommonSpirit and Spencer Hutchins of Concert Health share their elegant solution. It’s called the collaborative care model. How do we get patients access to quality care more quickly? How do we lighten the load of the primary care physician? What are the codes? How does this get funded? And what are the projected results? Key Points: Concert Health is aiming to build America's largest and best behavioral health medical group. The vast majority are counselors and psychiatrists that work from home. [00:06:25] Projected results include a reduction in mild to moderate depression and anxiety, a reduction or improvement in clinical outcomes. And a reduction in ED and inpatient visits, all contributing to a reduction in cost of care. [00:12:40] Assembling your three person team: Primary Care Manager, Behavioral Care Manager and Site Consultant [00:16:25] The collaborative care model can be done incredibly effectively over the phone [00:22:55] For the primary care physician there needs to be a single source of truth [00:23:45] CommonSpirit Health Expands Behavioral Health Support through Primary Care Collaboration in Partnership with Concert Health https://commonspirit.org https://concerthealth.io
November 3, 2020: Bill and Drex get political. There’s no doubt that COVID has played a major role in how voters will decide in this election. What will health IT look like if Trump is re-elected? What pathway lays ahead if Biden wins? Why is it more stressful to have political conversations with people you disagree with than in previous election years? Can we look past the political division and dig deeper into the human psyche? Security is also on the table today. Cybercriminals are targeting hospitals during the pandemic because of their vulnerability. And unfortunately smaller health systems don’t have enough resources to put together an adequate response plan. What other options do they have? Where can they go for help? Key Points: You’ve got to have a risk conversation [00:11:55] Do you have the capabilities in your cybersecurity team to try to figure out how to help them? [00:16:45] Let's talk about the election [00:18:05] What does Health IT look like with 4 more years of a Trump presidency? [00:21:45] HHS unveils new 2020-2025 Federal Health IT Strategic Plan [00:23:00] Get comfortable with your uncomfortableness. It makes you a better leader, a stronger thinker and a more agile problem solver [00:39:15]
Stories: HHS unveils new 2020-2025 Federal Health IT Strategic Plan | Healthcare IT News Cyberattacks are shutting down hospital IT networks: 8 recent incidents - Beckers Hospitals in New York and Oregon hit with ransomware, as new attacks mount | Healthcare IT News What to do as Ryuk ransomware hits healthcare & manufacturing | CI Security
October 30, 2020: What does it look like to navigate a cool digital start up as a CEO during a pandemic? Carina Edwards joins us from Quil Health. Their joint venture with Comcast and IBC looks to grab a piece of the multibillion-dollar care at home industry. How do you accelerate the adoption of care at home solutions? What devices should you use? How do you make it simple and easy? How do you scale remote monitoring? Where does the funding come from? And more importantly how do you integrate it into the workflow of doctors and nurses? Key Points: The beauty of a digital health platform comes into play when the world changes overnight [00:04:30] Where does the Business to Consumer funding come from? [00:10:10] Ambient voice’s role in “I've fallen and I can't get up” [00:12:10] What does it look like for a provider to partner with Quil Health on a solution? [00:13:50] How do I look after my parents who live in a different city? [00:19:14] The primary care physician was always the quarterback but in the home care model the nurse really is the quarterback [00:21:35] Are health leaders engaging as much at the virtual health conferences as they were at the face-to-face? [00:23:20] https://quilhealth.com
October 28, 2020: Starbridge Advisors is a health IT advisory firm. Today Sue Schade and David Muntz are here to offer leadership coaching advice. What's the number one thing they’re communicating to their clients right now? It's all about relationships. And focus, focus, focus. What do you need to do as a leader to be successful with your cloud strategy? With security? With digital health and analytics? What about your enterprise data strategy? Budget constraints are huge right now but don’t ignore the revenue opportunities that exist out there and new ways to deliver care. Telehealth is a great example. And what about politics? If you hate politics you're not going to be a successful CIO. The idea is to make sure you are seen as the peacemaker and figure out how to get people to do the things they don't want to do. And that takes a lot of finesse. Key Points: There are so many opportunities to be a hero. IT has done things we’ve never seen done before. Things that have never been imagined. [00:07:25] Focus on taking advantage of the political capital you've built to create your future roadmap [00:08:10] One of the things we have to talk about, as we develop this new broader future is change management [00:14:20] Getting things done has to do with focus. It has to do with quick decision-making and painful decision making [00:29:10] If you want to be seen as a business leader you should think about outsourcing [00:35:40] www.starbridgeadvisors.com View from the Bridge - StarBridge Advisors blog David Muntz LinkedIn Sue Schade LinkedIn
October 27 2020: Who will lead telehealth in your health system? Is there a perfect point person? What strategies are health systems utilizing to move beyond the four walls of the hospital? What are the unintended consequences of remote work? What will it take to bring people back? We explore the hybrid work model versus working from home. How do we get better at automation? And better at efficiency? How can we utilize tools that are not as labor intensive? How do we get better at management structures within IT so that we can create margin and capacity? Focus and funding is the answer. We saw that during COVID. We got so much done when we were laser focused and funded. Key Points: CMS requires reporting on COVID and the flu [00:04:45] BayCare Health System and Tampa International Airport announced the launch of the country's first airport testing pilot [00:07:30] What does it look like to get back to work? What is a safe work environment? [00:08:33] CMS will now pay for certain cardiac and pulmonary rehabilitation services [00:21:35] Children's Hospital Los Angeles launches 26-hospital pediatric digital innovation accelerator [00:22:35] Mayo ramping Google partnership back up and plans to open AI factory [00:23:50] We often joke that most health visits start with Dr. Google [00:27:03]
Stories: CMS will reimburse for 11 new telehealth services during the public health emergency | Healthcare Finance News Trump administration crackdown 'couldn't come at a worse time' for hospitals | Healthcare IT News 7 hospitals, health systems piloting digital transformation programs Children's Hospital Los Angeles launches accelerator for pediatric digital health | FierceHealthcare Mayo ramping Google partnership back up and plans to open AI factory The future of AI in healthcare, according to 6 hospital innovation execs Presbyterian Healthcare Services CIO on IT team's new operating model: We have to deliver more quickly than ever before Suit dismissed over patient data sharing by Google, University of Chicago The unexpected consequences of remote work: 3 health system CIOs on new challenges and what lies ahead 'We feel like we were data shamed': Christus' Dr. Sam Bagchi on COVID-19 reporting issues
October 23, 2020: What are the trends and drivers for telehealth adoption and satisfaction? James Beem of J.D. Power runs us through their 2020 US Telehealth Satisfaction Study. They collected data from 200 healthcare firms nationally to understand who is best in class around customer satisfaction. Are there any clearcut leaders? What are the primary drivers of satisfaction? Is patient safety still number one? How do you increase consumer loyalty and advocacy? What are the telehealth demographics pre and post COVID? Can telehealth satisfaction really compare to traditional face to face medicine? Key Points: People did not want to go into the four walls of an exam room [00:08:00] What happens if patients want to get more complex care and go deeper than what telehealth can provide? [00:08:25] Satisfaction scoring by population [00:09:40] Younger generations seek telehealth for clinical conditions that trend more towards mental health and behavioral health [00:10:10] Older populations seek telehealth for more classic clinical conditions [00:10:25] It’s really around an authentic experience between the patient or consumer and the healthcare practitioner [00:17:35] Teladoc, Livongo, MDLIVE and Amwell [00:21:25] https://www.jdpower.com/business/healthcare/us-telehealth-satisfaction-study
October 21, 2020: Today’s focus is on caring for the vulnerable. CommonSpirit and Docent Health’s program to help underserved communities will have you at hello. Are we talking client-facing technology? Are we putting something on a phone? Are we talking about technology that's connecting housing, transportation and education needs? Dr. Alisahah Cole from CommonSpirit and Royal Tuthill from Docent Health join us to explain their “air traffic control” virtual care program which helps vulnerable patients navigate the best opportunities to receive the finest care possible. In the words of Dignity Health’s hello humankindness campaign “Aim for nothing less than to inspire change in health care that leads to more empathy, listening, and respect.” Key Points: CommonSpiritt and Docent Health are expanding their virtual care navigator program to build on the program’s success in improving health outcomes for maternity and orthopedic patients [00:09:01] CommonSpirit Health Closes Care Gaps with Personalized, Community-Based Care Navigation in Partnership with Docent Health The program’s technology enables the scaling of teams, care managers, social workers and community health workers [00:13:15] AI capabilities help scale communications to understand when it's appropriate for a human to intervene [00:16:15] How do we make sure we don't put any additional burdens on our frontline clinical staff? [00:18:55] Excellent results including decreasing the length of stay and decreasing readmission [00:19:30] www.commonspirit.org www.docenthealth.com
October 2020, 2020: Who's the most influential person in healthcare? Is it Judy? Fauci? Seema? And look out. Nasty Emotet malware is lurking. Is your health system ahead of the cyber terrorists? It’s not enough to just be defensive. Do cybersecurity companies have offensive capabilities too? Will it be Apple, Microsoft, Google and Amazon on our cyber military frontlines? A common issue in digital health is that the health providers and the technologists often live in different silos. How can we get past this innovation barrier? And is the mobile phone the most underutilized device in healthcare? I don't even think we're at the starting gate of what it can do. Key Points: How do you warn others of potential cyber attacks in your system? [00:03:32] Microsoft seeks to disrupt Russian criminal botnet [00:04:35] Walmart knows that the future of healthcare is in the home [00:09:05] Is Judy Faulkner the most influential person in healthcare? [00:09:45] The iPhone 12 is here! [00:14:20] The exciting promise of Livango and Teladoc [00:17:10] It’s odd to expect health system employees to also do sales type of roles [00:20:35] Seema Verma said at the HLTH 2020 conference that free market principles are going to change healthcare [00:24:05]
Stories: DHS warns that Emotet malware is one of the most prevalent threats today Microsoft wins court order to take down TrickBot, a botnet that threatens election integrity - The Washington Post Providence rolls Bluetree, Lumedic into new technology and services company Verma says value-based care models haven't made good return on investment | FierceHealthcare Walmart begins selling health plans in time for Medicare's annual enrollment period | Healthcare Finance News Here's how Google, Amazon, Facebook and Apple are targeting the health insurance market | FierceHealthcare Lyft Teams Up with Epic to Integrate Ride Share Capabilities Into the EHR | Healthcare Innovation CHIME names 2020 'Most Wired' hospitals WHO warns against COVID-19 lockdowns due to economic damage&
October 16, 2020: Is your goal to drive best in class patient digital experience? YES. Then Providence Digital Innovation Group’s Insights Reports are a MUST read for you. Joining us today is one of the authors Matt Cohlmia, Executive Director of Digital Strategy. Topics include Mitigation: Managing Trust & Safety, Industry Consolidation Disruptors and Scalable Behavioral Health. Utilize the brain power and thorough research from Providence’s Marketing, Ventures and Digital Teams. What are we looking at in a recovery phase from COVID-19? How can we address consumer fear about coming back into the hospital? Do you think the innovation in value based care is going to come from the payer side or the provider side? How far along are we in the remote monitoring stages and where will we be in five years?
Key Points:
- Health solutions for people who are vulnerable and don’t feel safe [00:09:05]
- COVID revealed a fundamental disconnect in the way that healthcare is paid for [00:10:35]
- Maybe we don’t need to go back to the office at all? [00:16:50]
- Is industry consolidation still moving at a snail’s pace? [00:17:40]
- Big tech in the insurance space [00:20:35]
- The next movements in telehealth [00:22:45]
- www.providence-digitalinsights.org
October 13, 2020: Ransomware attacks. What should a CIO’s strategy be? How do you manage third parties? Do you have a critical vendor risk management program in place? Drex and Bill break down the Blackbaud example. Patient first, patient first. It's always about the patient. What would a health system look like if they actually committed to customer service? Can we mirror Amazon's principles? Is this even possible in healthcare? Big tech companies are blowing a collective raspberry at the House’s antitrust report which accuses them of using their platforms to squash competition. Hmmm. And settle back for some armchair quarterbacking as Bill and Drex discuss what qualities the new Haven CEO should have and why that person needs to upset the apple cart.
Key Points:
- Commercial payers are pulling back funding for telehealth [00:05:25]
- Anthem and United Healthcare no longer waiving copayments and deductibles for some customers beginning Oct 1 [00:05:35]
- Physicians are the biggest drivers of telehealth adoption [00:09:05]
- Amwell Expands Partnership with Tyto Care [00:10:40]
- Do preventative security measures actually work? [00:21:40]
- Atul Gawande’s role as Chairman of the Board of Haven [00:33:40]
- U.S. House Judiciary Committee antitrust report [00:40:45]
- The Google and Apple monopoly vs the Epic and Cerner monopoly [00:41:00]
Stories:
- Was Haven just 'too big to succeed'?
- Amwell Expands Partnership with Tyto Care to Extend Healthcare at Home
- Office 365 outage with roll back failure ends after more than six hours | ZDNet
- UnitedHealth acquires DivvyDose, an Amazon PillPack competitor
- 6 Customer Service Tenets Used By Amazon To Create Effortless Experiences
- VA working with Apple to broaden telehealth access for veterans | Healthcare IT News
- 'We're not going to solve this through magical thinking': What hospitals need to combat cyber threats
- The state of security and the evolving role of CISOs in a pandemic - TechRepublic
October 9, 2020: Dr. David Butler, CEO of Calyx Healthcare Partners joins us to talk Epic, physician burnout, diversity and running a consulting business during COVID. How are we doing with physician burnout? Are doctors still completely fried? Are we getting better with the technology around this? Epic has stepped up their end user training services game. How did they flip the switch from traditional classroom training to virtual? David shares the work of AMIA’s Diversity, Equity and Inclusion Task Force. What processes is your health system currently using to diversify ideas? How do we set up structures to ensure we're not accidentally missing groups of people? Sales is the lifeblood for any consulting practice and it’s really hard at this point in time. Bill and David spill their secrets on what you should focus on for the long game.
Key Points:
- What's new at Epic? [00:02:25]
- What does the Arch Collaborative teach us about physician burnout? [00:04:51]
- Why Microsoft continues to be a big healthcare player [00:10:16]
- The conversation of race [00:21:35]
- Diversity of thought [00:24:41]
- AMIA Diversity, Equity and Inclusion Task Force
October 7, 2020: How can healthcare leaders make recent gains in digital health long lasting? Dr. Kaveh Safavi and Brian Kalis with Accenture join us to share research they did pre and post COVID, right through the lens of the consumer. What do their findings show? Will digital stick around? We know the pandemic forced a surge of adoption of technology for both clinicians and consumers out of necessity, but what obstructions still remain? Do we have it figured out enough to integrate it as part of future care models? What about the financials? Workflow issues? The digital divide? Are there solutions out there? And who do they think is going to lead the way in terms of digital disruption of healthcare?
Key Points:
- The 2020 survey was conducted to understand consumers’ wants and needs for using technology to manage their health and healthcare [00:04:05]
- What are we hearing about privacy and security across different demographics? [00:15:40]
- We need to rethink care models. How do we deliver care differently and how do we finance care differently? [00:35:20]
- Telehealth, chatbots, portals, online scheduling, mobile apps and wearables [00:03:25]
- How can we solve the digital divide? [00:32:30]
- Centene and Samsung to distribute smartphones for free to people of need [00:33:45]
- Accenture 2020 Consumer Survey
October 6, 2020: Healthcare technology has skyrocketed in terms of reducing patient touch points. AI, machine learning and remote patient monitoring tools are more accessible than ever before. Number one rule of thumb; focus on the workflow first, technology second. Cyber attacks and data breaches are happening every day. Who is the leader currently disrupting the security industry? What is their strategy? How can small health systems protect themselves? And Bill asks the question, could you map out the current state of healthcare in your organization? What about the future of it? What are the characteristics of the workflows? The locus of care? What about interactions with the patients? How are you doing with governance? How do you plan to take care of your data? Is the magic answer “algorithms”? We also look at the Chief Digital Officer versus Chief Information Officer. Can current healthcare issues be solved by hiring someone from a big tech company like Disney, Amazon or Apple?
Key Points:
- University of Minnesota, Epic build new AI tool to detect COVID-19 in X-rays [00:06:25]
- UC San Diego uses AWS cloud to deploy homegrown AI algorithms for COVID-19 [00:08:20]
- AI-powered patient communication tools help one orthopedic practice save $405,000 [00:10:25]
- Are there too many virtual online healthcare conferences? [00:13:25]
- VMware and NVIDIA strategic partnership [00:17:20]
- UHS hospitals hit by reported country-wide Ryuk ransomware attack [00:19:20]
- Does your health system have an algorithm inventory? [00:23:40]
Stories:
- UC San Diego uses AWS cloud to deploy homegrown AI algorithms for COVID-19
- University of Minnesota, Epic build new AI tool to detect COVID-19 in X-rays
- AI Powered Patient Communication Tools Help One Orthopedic Practice Save $405,000
- Cyber Experts Weigh-In: Universal Health Services Hospital System Ransomware Attack
- The Case for Algorithmic Stewardship for Artificial Intelligence and Machine Learning Technologies
- Implementing Enterprise RPM: Takeaways from our Webinar with Baptist Health
- VMworld 2020 Announcement Summary
- We're not going to solve this through magical thinking: What hospitals need to combat cyber threats
- What Caused The Massive Microsoft Teams, Office 365 Outage On Monday? Here’s What We Know
October 2, 2020: Today podcast meets podcast. Bill talks to the hosts of “HIT Like a Girl”, Joy Rios and Robin Roberts. Their mission is to highlight and support women who are making major contributions to healthcare IT and technology. They provide platforms to make women feel uplifted, recognized and appreciated. Bill asks them, what makes a good podcast? How do you choose your guests? What is currently broken in the US health system? How do we improve interoperability? How can healthcare providers be more consumer centric? They also talk about their Chirpy Bird Health IT consulting firm, mentorship, and saying yes then figuring it out later.
Key Points:
- We have got to get comfortable with being uncomfortable [00:08:55]
- Say yes and then figure out the rest [00:13:25]
- The patient should be at the center of healthcare [00:19:15]
- What would you fix in the technology health IT space? [00:22:05]
- How do you choose good podcast guests? [00:27:50]
- HIT Like a Girl pod
- Chirpy Bird Health IT Consulting
September 30, 2020: For all the technologies that the healthcare industry is rolling out, behavioral economics is at the forefront. What are the behaviors you need someone to be doing? What are the top mistakes health systems make? Karen Horgan, CEO of VAL Health outlines the essential tools required to successfully apply change. How do you make the right path? The easy path? Is the behavioral pattern around awareness? Is it around obstacles? What about framing? We know that words matter. How do you use common language and personalization to make a much bigger impact? How can we bring in the social proof and nudges to get patients going for the greater good of the healthcare community?
Key Points:
- Humans are irrational and biased [00:03:05]
- To encourage people to take the COVID-19 vaccine you need to have local presence and campaign [00:09:15]
- Provider behavior change and patient behavior change [00:13:56]
- How does social media drive behavior? [00:16:31]
- Automated hovering [00:17:50]
- If people pay money for tools, e.g. FitBit, are they more prone to use them? [00:19:00]
- AB testing [00:20:45]
- valhealth.com
September 29, 2020: Cyber threats, ransomware, the addictive nature of Facebook and the biggest tech retail disrupters in healthcare. Why isn’t big tech just swooping in and changing the industry? What makes the Microsoft healthcare plate different from Amazon or Google or even Apple? How will healthcare delivery change over the next 10 years? Is it all still local and will it remain that way? Or are you ready to go into other States to offer services? Is your strategy thought out before you advocate to bring down some of those barriers? Also can patients be trusted with their health data? Can they understand it? Will they use it correctly? Is there a support system that comes with it?
Key Points:
- Microsoft will continue to do well in healthcare because they are on the side of healthcare providers [00:06:05]
- We Chat is fast becoming the number one online healthcare destination in China [00:07:35]
- To become consumer centric, what will enable and empower the patient? [00:12:30]
- Only 44% of healthcare institutions met national cybersecurity standards in 2019 [00:14:20]
- Blackbaud Philanthropy Database Security Incident [00:19:20]
- Epic was taken offline for precautionary hacking reasons [00:21:35]
- Microsoft: Attackers Exploiting ‘ZeroLogon’ Windows Flaw [00:22:45]
- Beckers: 10 hospital execs predict the biggest tech retail disruptors to healthcare [00:26:45]
- We made Facebook as addictive as cigarettes on purpose [00:33:45]
Stories:
- Why isn't Big Tech fixing healthcare?
- WeChat to Many, WeDoctor to Some – The Health Care Blog
- Mayo’s Chief Digital Officer: The hospital of the future isn’t just about technology - MedCity News
- Former Employee: We Made Facebook as Addictive as Cigarettes on Purpose
- 5 quotes from Cleveland Clinic's CIO on digital transformation strategies and advice for tech leaders
- 'They transcend almost any industry': 10 hospital execs predict the biggest tech, retail disruptors to healthcare
- Former Facebook manager: “We took a page from Big Tobacco’s playbook” | Ars Technica
September 25, 2020: Some topics are worth coming back to over and over again because they are front and center for anyone in health IT. And one of those is EHR user satisfaction. Dr. Amy Maneker, an experienced CMIO, who among other roles, serves as Physician Executive Advisor to the Arch Collaborative at KLAS, addresses the topics of EHR user satisfaction, clinical informatics, governance as well as user ownership and engagement, with physician burnout as the backdrop. What are the key components associated with user satisfaction as revealed by the Arch Collaborative data? What are some of the best practices around personalization? What about training? Is the CMIO role distinct or different at each organization? What critical areas should they be focusing on? Discover where we have seen significant progress in the areas of experience and satisfaction among clinicians.
Key Points:
- The wild lack of transparency during COVID [00:07:40]
- The huge topic of physician burnout [00:10:15]
- Ownership and engagement [00:10:45]
- Arch Collaborative [00:12:55]
- Some CMIOs are focused on the EMR, others have a heavy focus on analytics and informatics [00:26:15]
- Information blocking related to the 21st Century Cures Act [00:36:55]
September 23, 2020: Deep dive into FHIR. Kevin Maloy, MD with MedStar Institute for Innovation walks us through the process of developing our first FHIR app. What are some of the healthcare problems that lend themselves well to this technology? Where do I start? How do I access it? Does every EHR automatically have FHIR turned on? Are there different versions? FHIR unleashes the potential to do things that normally take too long for Cerner and Epic to do. Now we can do it ourselves.
Key Points:
- What are some healthcare problem sets that lend themselves well to FHIR? [00:06:54]
- FHIR gives patients the ability to read their information and gives providers the ability to create as well as read [00:13:35]
- Apple Health example [00:20:52]
- Bulk FHIR for multiple patients is supposed to come out within the next three years [00:22:07]
- FHIR DevDays Virtual conference
- patient.dev
September 22, 2020: Today is News Day. We look at the 2020 Healthcare Consumer Survey, HIPAA mHealth Resources, hospital at home and HHS on their rural action plan. Is the Epic EHR falling behind? Who's ahead in the digital race, providers or payers? Does your health IT shop need development capabilities? And how do you solve a current IT problem? Do you run after it and throw money at it? Or do you come up with a long term plan that could potentially reap rewards in the next year or two?
Key Points:
- Are healthcare organizations just functioning off of financial incentives? [00:05:25]
- Don’t expect a lot of money for rural broadband [00:10:20]
- Deloitte survey: Health Consumer Response to COVID-19 [00:16:06]
- We measure quality in a lot of different ways but what about the quality of the experience? [00:17:56]
- When customers utilize bad health apps [00:23:58]
- Really scrutinize any investments you're doing in facilities [00:29:12]
Stories:
- HHS focuses on telehealth and tech innovations in Rural Action Plan | Healthcare IT News
- VA Report Identifies HIE Barriers to Care Coordination | Healthcare Innovation
- 2020 Health care consumer survey: consumer health trends | Deloitte Insights
- OCR Updates HIPAA Resource for mHealth Apps, Cloud Computing
- Can Platforms Help Reduce The $935 Billion In Wasteful Healthcare Spend?
- The $1 trillion quest to bring hospital care to your home
- Blue Shield of California Unveils Neighborhood Health Dashboard | Healthcare Innovation
- CHIME Advises ONC to Help Lift National Patient Identifier Ban
- Amazon gets US approval to fly delivery drones
- COVID-19’s potential impact on healthcare | McKinsey
- Boost
September 18, 2020: We faced massive barriers and headwinds going into the pandemic. Was it a tipping point for telehealth or was there just an illusion of a tipping point? David McSwain, MD and CMIO for the Medical University of South Carolina discusses it’s development. We also learn about Sprout, a national telehealth research network. How do we measure the quality and effectiveness of the care that's being delivered through telehealth? What about current funding? Is it sufficient? What about patient behaviour? And how do CMIOs, CIOs and Chief Medical Officers manage telehealth today?
Key Points:
- STEM framework - Sprout Telehealth Evaluation Measurement [00:15:20]
- The funding uncertainty is holding us back [00:18:47]
- Arch collaborative surveys. That’s the kind of approach we really need to take [00:25:06]
- State licensure restrictions vs the relaxation of regulations [00:27:13]
- David McSwain LinkedIn
- David McSwain Twitter