Everyday Practices Dental Podcast: Recent Episodes
Regan Robertson & Dr. Chad Johnson
Everyday Practices follows Regan Robertson and Dr. Chad Johnson as they shine a light on everyday dentists who are doing extraordinary things in their practices.
What’s your plan for walking away from dentistry, and will it actually work? Angela Golden shares what most dentists get wrong about exit planning and why waiting could cost you your legacy.
Tired of asking for reviews and getting crickets? In this episode, Sara Hansen reveals why most practices struggle to earn referrals and how to change that—starting from the inside out.
What if your marketing had six-pack abs? In this episode, discover how to build a lean, powerful dental brand that does the heavy lifting, attracting the right patients, converting with confidence, and creating momentum that doesn’t wear out.
Inspired by The Diary of a CEO’s viral episode with CIA officer Andrew Bustamante, this powerful conversation explores how deep presence and ethical influence can transform your leadership. Dr. Maggie Augustyn, Dr. Chad Johnson, and Regan Robertson share personal reflections and real practice applications for using emotional intelligence to lead with integrity.
Dr. Bryan Laskin joins hosts Dr. Maggie Augustyn, Dr. Chad Johnson, and Regan Robertson to expose the truth about dental data. From HIPAA misunderstandings to unethical software vendors, Bryan breaks down what every dentist must know about protecting their practice, empowering patients, and staying compliant in a post-CURES Act world.
Aleisia Gibson Wright, founder of GW Health Public Relations, joins Regan Robertson for a candid conversation on how AI and storytelling are reshaping the future of healthcare. Together, they explore what it takes to build technology that doesn’t leave humanity behind—and share insights from the industry's most influential marketing event, POSSIBLE 2025 in Miami.
Forget what you think you know about same-day crowns. In this episode, real dentists share how Glidewell io didn’t just improve their workflows—it reignited their clinical passion and restored joy in their practice.
If your CPA only talks to you once a year, you’re not building wealth—you’re playing financial whack-a-mole. Chris Sands of Pro-Fi 20/20 joins Everyday Practices to expose the biggest blind spots in dental accounting, from surprise tax bills to missed strategy.
Dr. JJ Peterson joins Everyday Practices to unpack how today’s best brands cut through the noise with story. If your practice marketing isn’t converting, this episode explains why—and what to do about it. From empathy to testimonials, websites to front desk scripts, learn what great brands get right.
A broken tooth, a stack of financing forms, and one patient unsure where to turn. In this episode, we explore how to remove invisible barriers to case acceptance—and why simplifying payment options can change everything.
Dr. Maggie Augustyn, co-host Dr. Chad Johnson, Regan Robertson and Dr. Will Corrado return to confront one of the most painful realities in dentistry: suicide. In this honest and unfiltered episode, they share personal and clinical insights that will change how we think about mental health—and offer real tools to help us get through the darkest moments.
Dentistry is a profession that carries enormous pressure and sometimes, unbearable silence. In this deeply human episode, Dr. Maggie Augustyn opens up about her own suicide attempts and invites therapist Dr. Will Corrado to help unpack the truth about mental health, guilt, and how we begin to heal.
Content Warning: This episode discusses suicide and suicidal ideation. If that’s difficult for you to hear right now, we encourage you to pause or skip this episode and take care of your mental well-being.
After 27 years together, Dr. Maggie Augustyn and her husband found themselves more like roommates than partners. With the help of therapist Dr. Shera Geiger, they began the hard work of rebuilding connection. This episode explores what it takes to save a relationship after growing apart.
Dr. Maggie Augustyn and her husband, Scott Augustyn, have been together for 26 years, navigating the challenges of marriage, dentistry, and personal ambition. In this candid conversation, they reveal the hard truths behind maintaining a relationship while chasing professional success. From emotional distance to rebuilding connection, this episode offers raw, relatable insights for any dentist struggling to balance career and family.
This episode of Everyday Practices Dental Podcast explores how embracing pain and adversity with purpose can transform personal and professional struggles into meaningful growth, connection, and healing.
In this special episode, Regan Robertson sits down with Dr. Adrienne Reynolds to explore how effective HR strategies can eliminate the pain points of hiring and training in dental practices. Learn how Dental TQ is revolutionizing the way practices attract, retain, and manage talent.
In this dynamic episode, Regan Robertson sits down with Matt Mulcock, CFP® and Managing Partner at Dentist Advisors, to reveal how understanding your financial numbers—especially through a well-organized Profit & Loss statement—can be the roadmap to success for your dental practice.
In this episode of Everyday Practices Dental Podcast, Regan Robertson, Dr. Maggie Augustyn, interview Dr. Jonathan Ehlers and Heidi DuBois where they dive into the revolutionary world of robotic-assisted dentistry. Learn how Yomi is reshaping implant placement and elevating patient care through digital workflows, increased accuracy, and enhanced team dynamics.
In this candid episode, therapist Evan Rosenthal explores addiction's complexities, from historical stigmas to modern treatment approaches. The conversation reveals how shame, trauma, and systemic barriers affect recovery while highlighting the crucial role of community support in healing.
In this episode, Dr. Andres Gamboa explains how one strategic decision after the PDA Conference boosted his revenue by 30% in just a few months. Hear his story about how he transformed his practice into a patient-focused, efficient operation and get clear steps you can use now.
In this episode of Everyday Practices Dental Podcast, Dr. Chris Constantine shares his remarkable journey from the brink of practice bankruptcy to exceeding his ambitious financial goals, all while staying true to his values of putting people first.
Dr. Alan Mead shares his inspiring story of addiction and recovery, offering hope and practical advice for dentists and healthcare professionals navigating similar challenges.
Dr. Howard Polansky joins Regan Robertson to share his journey from burnt-out dentist to financial coach and guide. In this episode, he outlines actionable strategies for minimizing debt, optimizing cash flow, and creating a life of freedom—both personally and professionally.
Dr. Will Corrado joins Regan Robertson, Dr. Chad Johnson and Dr. Maggie Augustyn to explore the complex and often destructive traits of narcissism, offering insights into how narcissists operate, the impact they have on others, and strategies for protecting yourself from their behavior.
In this special two-part series, Dr. Will Corrado joins Regan Robertson, Dr. Chad Johnson and Dr. Maggie Augustyn to explore the truth about narcissism: what it is, how to identify it, and actionable strategies to navigate it in your daily life.
In this episode, Dr. Eric Roman joins the Everyday Practices Dental Podcast crew to jump headfirst into what happens when we are brave enough to lean into discomfort. Be prepared: this episode shares raw stories about navigating narcissism, embracing solitude, and why sitting with negative feelings can be the key that unlocks new creativity and personal growth.
Have you ever had a patient interaction that left you feeling emotionally drained or second-guessing your approach? You’re not alone. In this episode of Everyday Practices Dental Podcast, we are joined by Dr. Paul Etchison to identify three methods you can use to handle challenging patient encounters. Together, we provide insights so you can turn aggravating situations into opportunities for growth and stronger relationships.
Transparency can build trust, but oversharing can confuse and even overwhelm. In this episode of Everyday Practices Dental Podcast, Regan and Dr. Chad breakdown three actionable steps to help you strike a balance between transparency and privacy in your business.
Dr. Maggie Augustyn officially joins Regan Robertson and Dr. Chad Johnson as Everyday Practices Dental Podcast’s new co-host! In this episode, the trio discusses their vision for the show, including a special series, Everyday Practices: After Hours, where they’ll tackle taboo topics and dive into the hidden struggles dental professionals face. From navigating political differences to addressing addiction and vulnerability, Dr. Maggie, Dr. Chad and Regan are excited to bring you insightful conversations that connect, empower, and inspire.
In this episode of Everyday Practices Dental Podcast, host Regan Robertson is joined by Dr. Nikki Green of Fort Worth Cosmetic & Family Dentistry (Fort Worth, Texas) and JW Oliver, Visionary at SupportDDS, to explore a groundbreaking approach to staffing that is transforming dental practices across the profession. Dr. Green shares her journey of embracing remote team members through SupportDDS, long before remote work became mainstream in the field. This episode delves into the challenges and rewards of shifting traditional mindsets on team structure.
In this powerful episode, we’re diving into the concept of freedom - what it really means and how we can achieve it, both in business and life. Dr. Bruce B. Baird, Victoria Peterson S.s.D., and Regan Robertson share their personal and professional experiences to living freely and discuss how freedom extends beyond financial success, exploring inner peace, clarity, and the strength to make courageous decisions. Discover how you, too, can tap into freedom and take charge of your path to a fulfilling and purpose-driven life.
How would you feel if you could increase your productivity without spending external marketing dollars? Your team is a potential untapped marketing goldmine in your practice. PDA Marketing Consultant/fCMO Sara Hansen joins us today to share strategies you can implement to leverage your team's power to attract the perfect patients.
In this episode of Everyday Practices Dental Podcast, hosts Regan Robertson, Dr. Maggie Augustyn and Dr. Chad Johnson discuss their approaches to continuing education (CE) in dentistry. They talk about the importance of ongoing learning, strategies for maximizing the value of CE courses, and the power of building a supportive professional community.
In this episode of Everyday Practices Dental Podcast, your hosts Regan Robertson and Dr. Chad Johnson are joined by Dr. Maggie Augustyn of Happy Tooth (Elmhurst, Illinois) as they discuss new hires, team dynamics, team management, and how to handle challenges with dignity and grace. From creating a safe space for dialog, to embracing the concepts of servant leadership, the insights discussed in this episode provide valuable lessons for dental professionals striving to create a supportive and innovative workplace culture.
Leadership is one of the most daunting elements of business ownership. But how do you know if you're a good leader? Sommer Carrol, RDA - Dr. Bruce B. Baird's lead chairside assistant for 15 years - joins us today to share stories from Dr. Baird's leadership journey and how he empowered a team of "co-pilots" to share the burden and hold him accountable.
In this episode of Everyday Practices Dental Podcast, hosts Regan Robertson, Dr. Maggie Augustyn and Dr. Chad Johnson sit down with Dr. Eric Recker, a dentist and life coach, to explore the critical issue of burnout and work-life balance in the dental profession. Dr. Recker shares his personal journey and introduces his “dam analogy,” offering practical strategies for managing energy, avoiding burnout, and finding fulfillment.
This is an Everyday Practice that any dentist can do and become more productive. Join Regan and Chad as they explore this unconventional way to boost your trust with patients.
We all have ideas of what a dentist should be - knowledgeable, intelligent, in control. But we're more likely to suffer the crippling effects of burnout and imposter syndrome when we don't live our authentic selves. Today Dr. Maggie Augustyn, a general dentist from Illinois, joins us to shine a light on living your authentic self in dentistry.
Have you ever given thought to the role confidence plays in your everyday interactions with your patients? Or even in your treatment acceptance rates? Join your hosts Regan Robertson and Dr. Chad Johnson in this special episode of Everyday Practices Dental Podcast as they navigate the topics of confidence and decision-making in the dental practice.
Dr. Maggie Augustyn joins Everyday Practices Dental Podcast hosts Regan Robertson and Dr. Chad Johnson for a deep dive into the strengths that drive dental entrepreneurs to success.
In this episode of Everyday Practices Dental Podcast, host Regan Robertson sits down with Dr. Thomas Giacobbi, the editorial director of Dentaltown magazine, and a practicing dentist with more than 25 years of experience. Dr. Giacobbi offers unique insights into the evolving world of dentistry, discussing the impact of AI on dental practices, the enduring importance of patient communication, and the future of dental technology.
An in-depth interview with Dental Economics Chief Editor Dr. Pamela Maragliano-Muniz ahead of the historic dental media roundtable in September 2024
Everyday Practices Dental Podcast host Regan Robertson and Dental Economics Chief Editor Dr. Pamela Maragliano-Muniz, who is also a seasoned prosthodontist, discuss the real challenges of running a dental practice during difficult times. Dr. Maragliano-Muniz opens up about her journey through the pandemic, revealing how it forced her to re-evaluate her practice, her team, and her own professional values.
Mastering the three core elements of adaptability for sustained success
Change is inevitable, but how do you and your team handle it? Are you excited by the new possibilities, or do you feel the weight of uncertainty pressing down on you? In this episode of Everyday Practices Dental Podcast, host Regan Robertson and special guest PDA Chief HR Officer Adrienne Reynolds, Ph.D., SPHRi, SHRM-SCP, explore strategies to not only help you and your team survive constant change, but to thrive in it.
“It’s much more impactful to think about what we are doing with our days to make those land deeper and more significant onto our soul.” ~Dr. Maggie Augustyn
Inspired by a powerful quote from H.L. Mencken, Everyday Practices Dental Podcast co-host Dr. Chad Johnson and guest Dr. Maggie Augustyn discuss the true essence of life - not just its length, but its depth and meaning. They discuss the balance between extending our lifespan and enriching the days we have, considering how our choices, connections, and relationships shape the richness of our existence.
Ever wonder how the words you use can impact your authority and effectiveness as a leader? Dr. Maggie Augustyn joins Everyday Practices Dental Podcast hosts Dr. Chad Johnson and Regan Robertson to share her wisdom on why eliminating three seemingly innocent words - “just,” “maybe,” and “think” - can revolutionize the way you communicate to your team.
In this episode of the Everyday Practices Dental Podcast, host Regan Robertson welcomes a true trailblazer in the field of dental publishing, Anne Duffy. As the CEO and publisher of Dental Entrepreneur and Dental Entrepreneur Women, Anne Duffy has spent decades shaping the conversation around dentistry, with a special focus on empowering women in the field. Discover how Anne’s innovative initiatives are transforming dental practice management and learn practical strategies for embracing change and fostering growth in their own careers.
In this insightful episode of Everyday Practices Dental Podcast, your hosts Regan Robertson and Dr. Chad Johnson are joined by Dr. Maggie Augustyn dentist and owner of Happy Tooth in Elmhurst, Illinois. This thought-provoking discussion dives into the intricacies of wealth, materialism, and the emotional rollercoaster that often accompanies financial success. Dr. Augustyn shares her personal experiences and epiphanies she gained about luxury while on a recent trip to London.
In this engaging episode of Everyday Practices Dental Podcast, your hosts Regan Robertson and Dr. Chad Johnson are joined by DrBicuspid.com Editor-in-Chief Kevin Henry. With nearly 25 years in the dental profession, Kevin brings a wealth of knowledge and experience to the table. Kevin shares his journey to becoming an important and celebrated editor in the dental profession. Learn about his experiences, the evolution of dental media, and because he’s an advocate for dental assistants, he discusses the pivotal role dental assistants play in patient care.
If you have ever dreamed of going out of network and becoming a fee-for-service dental practice, you don’t want to skip this episode. Everyday Practices Dental Podcast co-hosts Regan Robertson and Dr. Chad Johnson welcome PDA Investment Grade Practices Business Advisor Christine Uhen, GDH, BA; and Dr. Gwendolyn Buck, owner and dentist at Northern Trails Dental Care in Gwinn, Michigan, for an illuminating discussion about Dr. Buck’s transition to becoming a fee-for-service practice in seven months. This episode speaks for itself, offering invaluable insights and practical advice for any dentist considering making the same bold move.
Welcome to the second part of a special four-part crossover series of the award-winning Investment Grade Practices Podcast, featuring a conversation between Everyday Practices Dental Podcast co-host Regan Robertson and Dr. Victoria Peterson. The previous episode covered “above and below the line,” and if you missed it, you might want to circle back and listen to it, because this week our hosts discuss how this framework applies to metrics while offering insights into how you can elevate your practice’s performance. Learn how understanding these metrics can transform the day-to-day management and the long-term strategy of your practice.
In this enlightening episode of Everyday Practices Dental Podcast, your hosts Regan Robertson and Dr. Chad Johnson are joined by Dental Products Report Managing Editor Stan Goff. As a seasoned editor with a keen eye on the dental profession’s latest innovations and trends, Stan brings a wealth of knowledge and insights that are indispensable for any dental professional. Stan shares his unique perspective on the current state and future of dentistry, discussing emerging technologies, groundbreaking research, and the ever-changing landscape of dental care.
Welcome to the first part of a special four-part crossover series of the award-winning Everyday Practices Dental Podcast and highly acclaimed Investment Grade Practices Podcast, featuring a conversation between Regan Robertson and Dr. Victoria Peterson. In this episode, we dive into the dynamics of leadership and practice management, as Regan and Dr. Victoria explore the critical balance between above-the-line strategic planning and below-the-line daily operations. Dr. Victoria breaks down the four categories doctors and their teams need to focus on to develop an Investment Grade Practice. The discussion also covers the importance of building a strong foundation in your practice to avoid burnout and create sustainable success.
For dentists looking to elevate your practice and achieve a balanced, fulfilling life, this episode of Everyday Practices Dental Podcast is a can’t miss. Co-host Dr. Chad Johnson shares his candid experiences and insights on how personalized consulting from Productive Dentist Academy transformed his career and personal life. From overcoming initial fears of coaching to realizing the invaluable benefits it rings, Dr. Chad walks us through his journey of growth and self-discovery. Learn how he moved from a mindset of “can’t afford it” to understanding the true value of investing in coaching and personal development.
Productive Dentist Academy Chief Human Resources Officer Dr. Adrienne Reynolds joins Everyday Practices Dental Podcast co-host Regan Robertson on this special episode in which they discuss the intersection of emotional intelligence and effective management in dental practices. They explore the significance in understanding our two systems of thinking - fast and slow - and how sometimes our amygdala can hijack our decision-making process. They also discuss the importance of measurable job descriptions, and how it helps in fostering a productive and harmonious workplace.
"Why is money even important to you? What are you actually doing this for?" ~Matt Mulcock
In this episode, we get to hear from Matt Mulcock from Dentist Advisors again, this time with an exciting sneak peek into the upcoming Dentist Money Summit.
Make sure to tune in as he gives us juicy details about this awesome event— a rundown of the amazing speakers lined up for the Summit, the great opportunity to bring our families along and why that’s important, and why a cohesive theme was super important to the team organizing the Summit.
Seats are filling up fast, so make sure to check out Dentist Money Summit and grab your spot.
As you listen to this episode, ask yourself:
- How am I currently balancing my professional responsibilities with my personal life?
- What core values drive my financial and personal goals?
- How can I ensure that my pursuit of financial success aligns with what truly matters to me?
- What steps can I take to create a fulfilling and balanced life?
Don't miss this episode if you're thinking about attending the Summit -- it's going to be amazing!
“Pursue the rich life. Pursue what you actually want and create an image of what that looks like for you.” ~ Matt Mulcock
Today we’re joined by Matt Mulcock from Dentist Advisors joining us to talk about the Dentist Money Summit happening June 21-22, 2024, in Park City, Utah. This isn’t your typical financial event—it’s all about helping dentists align their money strategies with what truly matters to them.
Matt is (understandably) super excited about this first-ever summit, which is set in the beautiful summer landscape of Park City. It's a family-friendly event with fun activities like mountain biking and golfing. But it’s not all fun and games—you’ll hear from amazing speakers like Victoria Peterson (we know her!), Kira Dent, Dr. Ashley Jovez, and Dr. Daniel Crosby.
The big takeaway? Understand your financial goals and make sure they match your personal values for true fulfillment.
As you listen to this episode, think about:
- How am I aligning my financial goals with my personal values?
- What steps can I take to ensure a better work-life balance?
- What does a rich life look like for me, and how can I achieve it beyond financial wealth?
Links
- Dentist Money Summit
- The Dentist Money Show (Matt's Podcast)
- Elements App – An app introduced by Dentist Advisors to help plan your financial future.
In this episode of Everyday Practices Dental Podcast, your hosts Regan Robertson and Dr. Chad Johnson are once again joined by Dr. Maggie Augustyn of Happy Tooth (Elmhurst, Illinois). This time, Dr. Maggie talks about her experience at the most recent WEvolution Annual Conference - the theme of which was “Empowered Voices, Inspired Change.” Listeners will be inspired themselves by Dr. Maggie’s reflections on the shifting dynamics of audience demographics and the evolving expectations of the younger generations.
In this episode of Everyday Practices Dental Podcast, your hosts Regan Robertson and Dr. Chad Johnson are joined by Dr. Maggie Augustyn of Happy Tooth (Elmhurst, Illinois) as they discuss new hires, team dynamics, team management, and how to handle challenges with dignity and grace. From creating a safe space for dialog, to embracing the concepts of servant leadership, the insights discussed in this episode provide valuable lessons for dental professionals striving to create a supportive and innovative workplace culture.
Everyday Practices podcast co-hosts Regan Robertson and Dr. Chad Johnson continue their asynchronous business book review series as they discuss Dr. Richard A. Swenson’s best-selling book Margin: Restoring Emotional, Physical, Financial, and Time Reserves to Overloaded Lives. With candor and humor, Regan and Dr. Chad share personal anecdotes and reflections, challenging listeners to examine their own lives and determine whether they’re living within margin or living marginally. They highlight Dr. Swenson’s prescriptions for cultivating margin in various aspects of life, from relationships to physical health, and even technological habits.
In this episode of Everyday Practices Dental Podcast, co-host Regan Robertson is joined by Productive Dentist Academy Client Success Manager Brent Hogan, and they explore the concept of retirement and its evolving meaning in the world today. They challenge the traditional view of retirement as an “ending,” and instead refocus retirement to mean planning for your next adventure. In this discussion, they highlight the importance of financial planning, business valuation, and discovering one’s mission beyond dentistry.
Following the lead of other high-profile PDA doctors, Everyday Practices Dental Podcast co-host Dr. Chad Johnson recently introduced the Yomi Robotic Dental Implant Surgery system to his practice, and you can just hear in the tone of his voice how it has changed the way he places dental implants in his practice. He’s placed 50 implants since he and his team finished training, and that’s just the beginning. In this quick episode, listen to Dr. Chad’s excitement about how this new technology has revolutionized implants for him and his patients.
In this short but sweet episode of Everyday Practices Dental Podcast, your host Dr. Chad Johnson discusses the marketability of dental implants. He shares his recent experience of successfully scheduling 60 implants in two weeks leveraging advanced technology like the Yomi Robotic-Guidance Dental Implant System and savvy marketing strategies. Listen to Dr. Chad’s real-world experience that drove his impressive results.
In this captivating episode of Everyday Practices Dental Podcast, your hosts Regan Robertson and Dr. Chad Johnson are joined by Dr. Maggie Augustyn, speaker, author, dentist, and owner of Happy Tooth in Elmhurst, Illinois. Driven by their own experiences and observations, Dr. Chad and Dr. Maggie provide valuable insights about dental associates. From financial investments and opportunity costs to the importance of fostering strong mentorship and nurturing relationships, if you’re an aspiring associate, or if you’re considering bringing an associate into your practice, you do not want to skip this episode.
In this episode of Everyday Practices Dental Podcast, co-host Regan Robertson is joined by guest Dr. Paul Goodman of Dental Nachos. They discuss challenges faced by dentists in adopting new ideas and technologies, as well as proactive decision-making in practice management. Dr. Goodman also highlights the upcoming Dental Nachos event taking place this weekend, which focuses on the critical question of whether to sell a practice to a DSO or pursue independent growth.
In this unique episode of Everyday Practices Dental Podcast, co-host Dr. Chad Johnson takes listeners on his journey to accomplish a 100-mile swim challenge, and describes what he did to prepare. Beginning with his initial skepticism to fully embracing the challenge, Dr. Chad talks about the strategies he employed to prepare for this six-month challenge in a mere 45 days.
Regan Robertson and Dr. Chad Johnson, your hosts of the award-winning Everyday Practices Dental Podcast, add to their asynchronous business book review series as they continue their discussion which began in the previous episode about Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by author Will Guidara. In this episode, Regan and Dr. Chad talk more in depth about Guidara’s Win-Win-Win philosophy (customer satisfaction, employee engagement, and business prosperity). Learn why fostering a sense of ownership among team members not only benefits the business but also enhances customer experience.
Regan Robertson and Dr. Chad Johnson, your hosts of the award-winning Everyday Practices Dental Podcast, continue their asynchronous business book review series as they discuss Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by author Will Guidara. In this episode, Regan and Dr. Chad talk about Guidara’s 95/5 rule which states, “Manage 95 percent of your business down to the penny; spend the last five percent foolishly.” You will learn how hospitality can transform ordinary encounters into extraordinary memories.
So… much… joy! Everyday Practices Dental Podcast co-hosts Regan Robertson and Dr. Chad Johnson are buzzing with excitement following this podcast’s third-place finish in DentWoo’s 2023 Fan-favorite Dental Podcast Award, and they want to celebrate with you. In this episode Regan and Dr. Chad reminisce on the history of this podcast series, what keeps them hooked episode after episode, and what they look forward to in the future. They are nowhere near done yet, and can’t wait to deliver more stories that matter. Come listen in and celebrate with us!
In this second part of a two-part conversation, Everyday Practices Dental Podcast hosts Regan Robertson and Dr. Chad Johnson are joined by Dr. Clint Euse, dentist, co-owner and co-operator of Advanced Dentistry by Design in Carson City, Nevada. In the last episode, Dr. Euse talked about the expansion of his practice, and how his team rallied together to embrace the change. This episode explores marketing strategies, the patient experience and… calf muscles? Yes! Get ready for a fun, engaging and insightful conclusion!
In this first part of a three-part conversation, Everyday Practices Dental Podcast hosts Regan Robertson and Dr. Chad Johnson are joined by Dr. Clint Euse, dentist, co-owner and co-operator of Advanced Dentistry by Design in Carson City, Nevada. Listeners get an insider’s look into Dr. Euse’s expansive practice. Discover how Dr. Euse, his business partner/wife Dr. Kelly Euse, and their team rallied together, embraced change and doubled their space to expand from 10 to 19 operatories.
Continuing the conversation from the previous episode, Dr. Bruce B. Baird (host of The Productive Dentist Podcast) and Regan Robertson (co-host of Everyday Practices Dental Podcast) dive deeper into the principles and philosophies that have guided Dr. Baird’s career in dentistry. Listen as Dr. Baird shares his lifelong commitment to finding better, more effective ways of approaching challenges, while emphasizing the importance of continual learning and innovation.
If you’ve ever said to yourself, “I wish I knew then what I know now,” then this episode is for you. Dr. Bruce B. Baird joins Everyday Practices Dental Podcast co-host Regan Robertson in this special exploration of self-reflection and continuous learning in both dentistry and life. This engaging conversation then takes listeners through the upcoming PDA Productivity Workshop, and what they can expect to learn. Regan and Dr. Baird highlight the workshop’s incredible line-up of speakers, and the unique blend of practical knowledge and inspirational stories aimed to empower dentists so they can enhance their productivity, get their practices ready for transition, and build a lasting legacy. You do not want to miss this episode (or the March workshop)!
In this episode of Everyday Practices Dental Podcast, your hosts Regan Robertson and Dr. Chad Johnson discuss Platelet Rich Plasma, or PRP (also known as platelet rich fibrin, or PRF), and explore its healing applications in dentistry. They discuss the advantages of PRP, especially its regenerative purposes, and Dr. Chad Johnson shares his personal experiences and insights in incorporating PRP into his own dental procedures. Explore the science behind PRP, its effectiveness, and how it can improve patient care.
Have you ever given thought to the role confidence plays in your everyday interactions with your patients? Or even in your treatment acceptance rates? Join your hosts Regan Robertson and Dr. Chad Johnson in this special episode of Everyday Practices Dental Podcast as they navigate the topics of confidence and decision-making in the dental practice.
In this unique episode of Everyday Practices podcast, your host Regan Robertson is joined by special co-host Dr. Jason Ehtessabian to delve into the life and multifaceted journey of dentist, mentor, family man, and usual Everyday Practices co-host Dr. Chad Johnson. From his days managing a water park in the 1990s, to struggles with biochemistry in dental school, to coaching his daughter’s basketball team, Dr. Chad shares what makes him tick.
In this episode of Everyday Practices podcast, host Regan Robertson is joined by Dr. Edmund Liu of Clarksburg Dental Center in Germantown, Maryland, his dental wellness coordinator Cierra Johnson, and AcceptCare CMO Oliver Gelles as they discuss Dr. Liu’s implementation of AcceptCare in his practice. Learn how this innovative software is not just changing the dynamics of case acceptance but also making a positive impact on patient care and the overall effectiveness of the dental team. With insights from both the doctor’s and the front-office coordinator’s perspectives, this episode provides a comprehensive look at the integration of new technology to address root concerns, enhance communication, and revolutionize the dental experience for practitioners and patients.
Welcome to the continuance of the holiday edition of Everyday Practices podcast in which co-hosts Regan Robertson and Dr. Chad Johnson talk about Dr. Chad’s favorite things (like Oprah does) - but in the world of dentistry! Dr. Chad unveils more of his favorite clinical products and tools, sharing valuable insights and recommendations. Get ready for a deep dive into the world of dental innovations. Your hosts also touch on planning for the new year, perseverance in dental practice, and a few intriguing items on Dr. Chad’s Christmas wish list.
Welcome to a special holiday edition of Everyday Practices podcast in which co-hosts Regan Robertson and Dr. Chad Johnson talk about Dr. Chad’s favorite things (kinda like Oprah does) - but in the world of dentistry! Get ready for a whirlwind tour of some of the latest and greatest dental services, products and technology that have Dr. Chad excited. From 3D printing to his favorite toothbrush, come hear this quick and fun episode that’s guaranteed to add a few items to your wishlist this year.
This is the dental practice office hours hack that could change your life. You have one life, so make it one you - and your patients - love. Tune in for career-changing ideas for creating your perfect office hours including the 3 things you need to do to make your ideal schedule a reality.
Everyday Practices podcast co-hosts Regan Robertson and Dr. Chad Johnson continue their asynchronous business book review series as they discuss The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers by author Ben Horowitz. Regan and Dr. Chad explore the challenges and triumphs of leadership, resilience, and the art of building successful dental practices.
"If we can articulate our vision clearly to ourselves then we can articulate it to our team." Solo practice owners Drs. Andy and Natalie Droel share how after COVID they used the PDA Business Impact: Foundations course to articulate their vision to their team. In their words, "The practice was doing well financially but we were driving around in the dark." Today, they share how they are leveraging their vision, analytics, and leadership to shine a light in their practice.
Welcome to what might possibly be the most colorful episode of Everyday Practices podcast we’ve ever produced. In this episode, Regan Robertson is joined by Dr. Maggie Augustyn of Happy Tooth in Elmhurst, IL, and they dive deep into the fascinating world of office design, color psychology, and the impactful role colors play in shaping patient experiences. They explore the thought processes behind color choices, and their profound effects on mood and perception.
We all have superpowers…and we all have kryptonite. In the first part of this series, we dig into the 4 types of leaders – visionary, improver, analyst, and superstar - and look at each style's superpowers, blind sides, and how you can align both into a competitive advantage.
In this weeks episode of Everyday Practices Dental Podcast, we have a very special extended episode. Everyday Practices founding co-host Dr. Victoria Peterson joins us for a powerful master session on her top 3 tips for running a wildly successful dental practice. Tune in now!
Marketing is about trust. It’s about building a connection with dental patients so they seek you out and accept your treatment plans. Join us as we explore how to use your authentic self to market your dental practice to the patients who need you the most.
Everyday Practices podcast co-hosts Regan Robertson and Dr. Chad Johnson continue their asynchronous business book review series as they discuss Timothy Ferriss’ classic The Four-Hour Work Week: Escape 9-5, Live Anywhere, and Join the New Rich. Regan and Dr. Chad explore the pros and cons of Ferriss’ exploration into the balance between personal and professional life, the importance of your “why” or purpose, and ways to achieve a more efficient purpose-driven life.
This is an Everyday Practice that any dentist can do and become more productive. Join Regan and Chad as they explore this unconventional way to boost your trust with patients.
All dental patients want to know is how you're going to help them with their problems. Mark Thackeray, host of the Dental Marketing Secrets Podcast, joins Regan Robertson for a candid conversation about applying simple tactics to hold your marketing accountable and avoid three common mistakes.
Sleep is a restorative process that contributes to our health, emotional well-being, and memory. Unfortunately, airway issues and sleep-disordered breathing prevent people from getting the sleep they desperately need, and they often go undiagnosed. It is crucial for dentists to create awareness of airway problems and the various solutions that currently exist. In this episode of Everyday Practices Dental Podcast, co-hosts Regan Robertson and Dr. Chad Johnson talk about the 2023 Airway is Life Sleep Summit in Houston, Texas. You’ll learn about what happened during the summit, and you’ll also gain valuable new insights into the newest treatments and solutions in the realm of airway health.
We all have ideas of what a dentist should be - knowledgeable, intelligent, in control. But we're more likely to suffer the crippling effects of burnout and imposter syndrome when we don't live our authentic selves. Today Dr. Maggie Augustyn, a general dentist from Illinois, joins us to shine a light on living your authentic self in dentistry.
Continuing the conversation from the last episode, Everyday Practices Podcast, co-hosts Regan Robertson and Dr. Chad Johnson take a look at the incredible careers of PDA co-founders Dr. Bruce B. Baird, and Dr. Victoria Peterson, the achievements they are most proud of, what they think dentists can do to make an impact in dentistry, and what they anticipate the future of dentistry will look like.
To celebrate the 200th episode of Everyday Practices Podcast, co-hosts Regan Robertson and Dr. Chad Johnson welcome PDA co-founders Dr. Bruce B. Baird, and Dr. Victoria Peterson, who take a look back at their careers as entrepreneurs in the dental field, what they’ve experienced in that time, and what they look forward to. They discuss challenges they currently see in healthcare, the importance of having a team you love and that loves you, the route to peak performance, the oral-systemic connection and so much more!
Dr. Bruce B. Baird joins us today to share his insights on innovative dental technologies you can use to solve problems for your patients. If you’re wondering what’s worth investing in for your practice, then this is the episode for you.
We usually think about marketing as the external piece – website, ads, etc. But that's only part of the process. The goal of marketing is to bring patients into the practice and get them to say "yes" to treatment. Today, marketing coach Sara Hansen joins us to talk about the internal pieces of marketing most dental offices miss...and the best part, is they are fun!
We all have the same 24 hours in a day, and productive dentists use their time differently than other practice owners. But, you don’t have to go back and get your MBA to find out how to run your practice better. You only need to listen to this new ongoing subseries of Everyday Practices Podcast, in which Co-hosts Dr. Chad Johnson and Regan Robertson will discuss lessons they’ve learned from some of the world’s leading business books, and how you can apply them to your practice. This week, Dr. Chad and Regan discuss The Inner Game of Tennis: The Classic Guide to the Mental Side of Peak Performance by W. Timothy Gallwey
The path to success is never a straight line, nor is it the same for everyone. In this episode of Everyday Practices Podcast, co-hosts Dr. Chad Johnson and Regan Robertson discuss the merits and distinctions between two of the more popular business operating systems in today’s small-business market: Business Made Simple and Traction from Entrepreneurial Operating System. They talk about what makes each operating system unique, and also how they can tie in and work together.
People are the #1 security risk in dentistry. In fact, 90% of cybersecurity breaches are due to human error. In 2022, this cost the average company experiencing a data breach over $4 million dollars to investigate the leak, recover data, and in loss of business. In this third and final part of this special Limited Series from Everyday Practices Dental Podcast where you will learn what you can to do arm yourself against cyber attacks so you can protect your practice.
There’s a whole set of technologies churning behind the scenes, poised and ready to attack your dental business. But there are things you can do to protect your practice from what is coming in the near future. Adrian Santangelo, Chief Digital Forensics Officer of Cyemptive, joins us again for the second of these three episodes to shed light on how hackers are leveraging Artificial Intelligence to get what they want from you.
Cyberattacks can be as sudden and unexpected as a heart attack. Imagine how you would feel closing up the office to drive home. You are completely unaware that while you’re locking up for the night, cybercriminals have breached your systems and are actively wreaking havoc on your business. At Everyday Practices Dental Podcast, it is our mission to bring you resources so you can thrive as a business owner.
So we are bringing you an exclusive, 3-part cyber security series to arm you with the knowledge and tools you need to protect your business from the wave of accelerated cybercriminal activity. Special Chief Cyber Forensics Officer and ethical hacker Adrian Santangelo shares why dentistry has become a target for hackers and what you can do about it.
You got an offer on your dental practice. Hooray! You are looking at all those zeros on the sheet, and you might be sorely tempted to take that offer. Money in the bank. Less stress. What could be wrong? Wait! Join us today to learn how you can add more zeros to that offer, with just a little extra research and help.
People are the #1 security risk in dentistry. In fact, 90% of cybersecurity breaches are due to human error. In 2022, this cost the average company experiencing a data breach over $4 million dollars to investigate the leak, recover data, and in loss of business. In this third and final part of this special Limited Series from Everyday Practices Dental Podcast where you will learn what you can to do arm your against cyber attacks so you can protect your practice. To access the full episode, visit www.productivedentist.com/cybersecurity
There’s a whole set of technologies churning behind the scenes, poised and ready to attack your dental business. But there are things you can do to protect your practice from what is coming in the near future. Adrian Santangelo, Chief Digital Forensics Officer of Cyemptive, joins us again for the second of these three episodes to shed light on how hackers are leveraging Artificial Intelligence to get what they want from you. To get the full episode, visit www.productivedentist.com/cybersecurity.
Cyberattacks can be as sudden and unexpected as a heart attack. Imagine how you would feel closing up the office to drive home completely unaware that while you’re locking up for the night, cybercriminals have breached your systems and are actively wreaking havoc on your business.
So we are bringing you an exclusive, 3-part cyber security series to arm you with the knowledge and tools you need to protect your business from the wave of accelerated cybercriminal activity.
In this first episode, Special Chief Cyber Forensics Officer and ethical hacker Adrian Santangelo shares why dentistry has become a target for hackers and what you can do about it.
For access to the full episode and the entire cyber security series, visit www.productivedentist.com/cybersecurity
Leadership is one of the most daunting elements of business ownership. But how do you know if you're a good leader? Sommer Carrol, RDA - Dr. Bruce B. Baird's lead chairside assistant for 15 years - joins us today to share stories from Dr. Baird's leadership journey and how he empowered a team of "co-pilots" to share the burden and hold him accountable.
It’s not what any dental practice owner wants to see: your schedule is maxed out, but your productivity is dropping. Join us today as we talk with Dr. Charles Major, Jr. about how he used dental business CE to streamline his systems and build stronger relationships with his patients.
“A bend in the road is only the end of the road if you fail to turn.” ~Dr. Roy Shelburne
Dentistry is at a turn in the road. We are moving faster and crazier than before. The reality is things have changed more in the past 5-10 years than they did in the previous 20-30. Dr. Roy Shelburne joins us today to share his insights on opportunities in dental billing and how you can embrace and navigate what’s coming.
A lot of doctors want to be like Dr. Shawn Knorr: high production, engaged team, endless possibilities for the future. However, the first part of Dr. Knorr's career was not productive. His idea of production was to speed up the treadmill, but all this did was cause patients to leave. So what changed? Join us today as Dr. Knorr shares how a personal tragedy shifted his focus to building relationships, and how that worldview helped him craft a thriving practice.
You want 500+ 5-star Google reviews. But, you’re losing team members. Working way too hard. You’re exhausted. So what can you do? Join Regan Robertson as she discovers how Dr. Austin Whetten went from stressed to the max and losing team members, to an engaged team with 500, 5-star Google reviews in 2 years.
What would an MBA do if they came into your office and looked at your systems from a business point of view? If you’ve ever wanted to hire and MBA or have entertained thoughts of earning your MBA, then we have a treat for you. We are doing the hard work for you - and maybe saving you thousands of dollars - by reviewing MBA-alternative programs and systems that could help you take your dental practice to the next level.
How would you feel if you could increase your productivity without spending external marketing dollars? There is a potential untapped marketing goldmine in your practice. Your team. PDA Marketing Consultant Sara Hansen joins us today to share strategies you can implement today to leverage the power of your team to attract the perfect patients.
There’s no way out of it…life will throw you curveballs. However, how you respond to and handle unexpected obstacles is the difference between failure and success. Join us today as we dive into the book The Obstacle is the Way and how you can maintain calm rationality in the middle of chaos.
If you’re anything like other cutting-edge independent dentists, you’re always on the look out for the next best thing to improve the lives of your patients. Our own co-host Dr. Chad Johnson, is no different! Just back from a CE course on PRP (platelet-rich plasma) injections, Dr. Chad is really, really excited. Tune in to find out why!
Any given person is capable of becoming a “genius” as something - it just takes time and intelligent, deliberate practice. That is the key to Geoff Colvin’s book Talent is Overrated: What Really Separates World-Glass Performers from Everybody Else, which Dr. Chad Johnson and Regan Robertson discuss in this fun and interesting episode of Everyday Practices Podcast.
We all have the same 24 hours in a day, and productive dentists use their time differently than other practice owners. But, you don’t have to go back and get your MBA to find out how to run your practice better. You only need to listen to this new ongoing subseries of Everyday Practices Podcast, in which Co-hosts Dr. Chad Johnson and Regan Robertson will discuss lessons they’ve learned from some of the world’s leading business books, and how you can apply them to your practice. Follow along, book-by-book, or listen to the summaries provided by Dr. Chad and Regan.
How do you feel? Are you lethargic? Do you feel like something’s missing? Even if you received a healthy prognosis from your doctor, does it feel like things could still be better? In this episode of Everyday Practices Dental Podcast, Co-hosts Dr. Chad Johnson and Regan Robertson discuss the importance of “aligning your life’s buckets.” This means focusing on the areas of your life that need help, and determining the plan of attack.
Every piano needs tuning. You might have the best dental team in the world, but even the best running teams need calibrating. Join us for an exploration of how repeated exposure to foundational education keeps a team operating at the highest levels.
When everyone is the same, it’s impossible to stand out. But your dental office is different. You - and your patients - deserve better. Here’s a secret you can use right now to stand out from the crowd: creating a unique, specialized patient experience is a great way to create a competitive-free zone. Join Regan Robertson and Paul Vigario for an insider look at what is possible for your dental practice.
This is the greatest risk to your dental office. It’s also your number 1 asset. Do you know what it is? It’s your health. As we age, things change. And a lot of the time we hear “that’s just what getting old feels like.” And that is not true! Join us today for tips and tricks that can help you look at and advocate for your own health and find the support you need to achieve your health and lifestyle goals.
Regan and Dr. Chad dig into 3 key pillars that helped Chad’s endurance and longevity as he recalibrate after the upheaval of 2020 including relationships and communication, marketing, and ensuring flawless delivery of standard of care.
When you look back at your life, what do you want people to say about you? Do you want them to say you lived your passion and left a positive impact on those around you? Join us today for a powerful conversation with Dr. Rebekah Browder on being a force for good while building a successful, profitable dental practice.
Uhoh, it’s a “snow day.” The schools are closed, the kids are home, and your office has lost a day of production. But wait…have you? Thanks to a timely snowstorm, Dr. Chad Johnson has some real-life questions and thoughts for you as he contemplates - and shares some great tips - for making the most out of an unexpected closure in your dental office.
Do you suffer from entrepreneurial poverty? If you feel like you’re running on the hamster wheel and not getting anywhere…stop it. Life doesn’t have to be that way. We believe you deserve to have a life you love, a practice that supports your lifestyle, and a valuable practice that gives you freedom.
You can take four weeks of vacation, and your practice could run better than is currently is. In fact, you could take a full year off. If that sounds like something you’d like to do - but it sounds too good to be true - then you need to listen to this podcast. Mike Michalowicz, renowned author of the best-selling book Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine, joins Regan and Dr. Chad in this episode to share life-changing advice you can apply to your business right now to build the lifestyle and business you deserve.
Are you sick of the endless grind? Want to take back full control of your life and boost your practice’s productivity? PDA Alumni Dr. Paul Etchison joins Dr. Chad to reveal the game-changing secret of working merely three days a week while increasing your bottom line. Say “adios” to burnout and “howdy” to a balanced, successful career. Do not miss this episode - the successfulness of your career might just depend on it.”
Raise your hand if hiring is one of the most stressful parts of being a dental practice owner. We love to make your lives easier, so we are brining you tips and best practices we use ourselves when hiring awesome candidates. Tune in to learn these tips that can make your next hiring cycle easy and painless.
One of the great myths that floats around online that in order to be more productive you have to bring in more services. As is common, there’s more to the story. Join us today as Regan and Dr. Chad share the 8 questions you need to ask before adding to your service mix.
There’s no “silver bullet” to creating a highly productive, valuable practice. But one area top poducers leverage is their CE. Today, we’re brining you a whole new way to strategically plan and manage your CE to add massive long-term value to your practice.
This is the dental practice office hours hack that could change your life. You have one life, so make it one you - and your patients - love. Tune in for career-changing ideas for creating your perfect office hours including the 3 things you need to do to make your ideal schedule a reality.
Struggling with dental team retention and behavior? There’s a good chance you aren’t leveraging your core values. If you’re ready to inspire your team and deliver the best care to your patients, then join us as we explore three ways successful dental practices integrate core values into their culture.
Are you frustrated with your team? If your team is stressed and you’re on the road to burnout, there is hope! Join Drs. Chad Johnson and Danny Nguyen for an honest, vulnerable conversation about rediscovering your purpose and shifting your mindset to empower your team and rediscover your love of dentistry.
This could be messing up your business. It's one of the most misunderstood numbers in dentistry: your case acceptance rate. Join us today as PDA Business Advisor Christine Uhen joins us to help clarify what this number really means and the impact it has on your business.
Your business should be boring. While that might seem counter-intuitive, a boring business is repeatable and predictable. It gives you the freedom to enjoy your life and work. Join Regan Robertson, Dr. Chad Johnson, and Dr. Victoria Peterson for a roundtable discussion on crafting a boring - but enduring and successful - dental business.
Many dentists are curious about ozone therapy which is why this is a special extended episode of Everyday Practices Dental Podcast. Featuring Cris Duval, RDH, speaker, and ozone aficionado, we dig into the benefits of ozone use in dental and how to communicate for optimal patient results.
If patients align with you, they will never leave for petty reasons. But’s a real challenge: how can you meet and exceed patient expectations so they keep coming back to you again and again? Shawn Zajas from Zana, joins us for a down-to-earth conversation about real strategies you can use to build patient loyalty. You’ve attracted awesome patients. Now, let’s make sure you keep them!
If patients align with you, they will never leave for petty reasons. But’s a real challenge many dentists face today: how do you stand out from the crowd? It can feel risky and scary to not do what everyone else is doing. So join us today for a fast-paced, applicable conversation about using what makes you unique to attract and keep loyal patients.
If you knew a better way to get patients healthy, would you do it? What if that method not only got patients disease free, but also turned them into insanely loyal champions of your practice? Turn in today for the final installment of our conversation with CariFree co-founder Dr. Kim Kutsch to hear how something as simple as a rinse can change the landscape of your practice.
"But that’s the way we’ve always done it. That doesn’t cut it anymore. You deserve better. Your patients deserve better." Today, oral health pioneer and caries expert Dr. Kim Kutsch joins us for a conversation about improving the health of your patients by fighting, not just treating, the cause of disease.
You’re losing team members. Working way too hard. You’re exhausted. So what can you do? Join Regan Robertson as she discovers how Dr. Austin Whetten went from stressed to the max and losing team members, to an engaged team with 500, 5-star Google reviews in 2 years.
You’re losing team members. Working way too hard. You’re exhausted. So what can you do? Join Regan Robertson as she discovers how Dr. Austin Whetten went from stressed to the max and losing team members, to an engaged team with 500, 5-star Google reviews in 2 years.
When you look back at your life, what do you want people to say about you? Do you want them to say you lived your passion and left a positive impact on those around you? Join us today for a powerful conversation with Dr. Rebekah Browder on being a force for good while building a successful, profitable dental practice.
It’s not what any dental practice owner wants to see: your schedule is maxed out, but your productivity is dropping. Join us today as we talk with Dr. Charles Major, Jr. about how he used dental business CE to streamline his systems and build stronger relationships with his patients.
It’s the 150th episode of Everyday Practices Dental Podcast! In celebration, we have a very special extended episode. Everyday Practices founding co-host Dr. Victoria Peterson joins us for a powerful master session on her top 3 tips for running a wildly successful dental practice. Tune in now!
Your dental team is the most powerful tool in your authentic marketing strategy. They will make or break trust with a patient long before a patient meets you. Join us today as we talk to Authentic Marketing expert Sara Hansen about how you can leverage your team.
Marketing is about trust. It’s about building a connection with dental patients so they seek you out and accept your treatment plans. Join us as we explore how to use your authentic self to market your dental practice to the patients who need you the most.
Are you really leading if you’re walking in front but no one is following you? Listen in as Dr. Danny Nguyen shares his story about how he micromanged his team into quitting and how he reshaped his dental leadership to create a team and culture that supports his practice goals.
Do you understand your people well enough to know what really motivates them? Join us today as Deni Hall, Director of Client Success at Productive Dentist Academy, unpacks how you can use Active Listening to learn what your team really wants.
Are you setting your brain up for success as you plan your dental business goals? Join us today for a deep dive with Deni Hall, Director of Client Success at Productive Dentist Academy, into the psychology behind setting yourself up to achieve your biggest dreams.
This is a story all independent dentists need to hear. It’s about having the audacity to stand up and say “this is what I want.” It’s about backing up your passion with data and seeing the business success you deserve. Join us today as we unpack Dr. Bridget Lervick’s story and how she leveraged helping moms and babies to bring success to her dental practice.
“OK” is not good enough. You have goals. You want to make an impact. If you’re ready to put your hopes for your dental practice into action, join us today as Dr. Darren Webber shares how a change in thought about business planning got him off the plateau and moving towards his dreams.
Things will go wrong. After the events of the past 18 months, we can all agree on that. After our last episode where Dr. Chad shared his struggles from this year, we decided to re-release our interview with Dr. Brian Toorani. When an accident left him unable to practice clinically, Dr. Toorani had to discover what it meant to change directions. His insights on managing anxiety and being a phenomenal leader provide timeless insights on pivoting your mindset when things go wrong while still operating a profitable practice.
We get real today. There’s no filter. Fair warning: it’s not the happiest ending. Regan and Dr. Chad get candid as Dr. Chad shares the struggles he went through this year with his practices.
This is an Everyday Practice that any dentist can do and become more productive. Join Regan and Chad as they explore this unconventional way to boost your trust with patients.
This is not a comfortable topic. But if you’re ready to grow your business, join us today as we talk to Deni Hall about how thinking partners can help dental business owners challenge their thinking and assumptions so they can achieve unprecedented results.
What happens when good teeth go bad? Join us for a special episode about Doing Good While Doing Good and uniquely promoting your dental office while giving back to your community.
Dr. Bruce B. Baird joins us today to share his insights on innovative dental technologies you can use to solve problems for your patients. If you’re wondering what’s worth investing in for your practice, then this is the episode for you.
Every piano needs tuning. You might have the best dental team in the world, but even the best running teams need calibrating. Join us for an exploration of how repeated exposure to foundational education keeps a team operating at the highest levels.
In this special crossover episode, co-host Regan Robertson is joined by Investment Grade Practice host Victoria Peterson, and Life and Dentistry podcast host Dr. Joe Blalock for a candid, hopeful conversation about fending off the burnout so prevalent in the dental industry.
Leadership is one of the most daunting elements of business ownership. But how do you know if you're a good leader? Sommer Carrol, RDA - Dr. Bruce B. Baird's lead chairside assistant for 15 years - joins us today to share stories from Dr. Baird's leadership journey and how he empowered a team of "co-pilots" to share the burden and hold him accountable.
We usually think about marketing as the external piece – website, ads, etc. But that's only part of the process. The goal of marketing is to bring patients into the practice and get them to say "yes" to treatment. Today, marketing coach Sara Hansen joins us to talk about the internal pieces of marketing most dental offices miss...and the best part, is they are fun!
It’s been a trying 18 months in dentistry. You may have noticed this fatigue showing up over the past few months: staff are short-tempered, patients are irritable, the team is frustrated, or you’re struggling with turnover. Today, Joanne Miles joins us for a conversation about how to patch your culture and get your team back on track.
Dental sleep medicine is easy and profitable...if you have the right systems and training. John Nadeau from Sleep Group Solutions joins us today for a mind-blowing conversation about the easy way to integrate sleep solutions into your practice including: applying the right systems, best business practices to make sleep medicine profitable, and empowering your team as sleep medicine champions.
We all have ideas of what a dentist should be - knowledgeable, intelligent, in control. But we're more likely to suffer the crippling effects of burnout and imposter syndrome when we don't live our authentic selves. Today Dr. Maggie Augustyn, a general dentist from Illinois, joins us to shine a light on living your authentic self in dentistry.
As dental practice owners know, running a business can take over your life. COVID was a clarifying time for a lot of people. As business partners and a married couple Drs. Andy and Natalie Droel share about boundaries, balance, and working together in their practice.
"If we can articulate our vision clearly to ourselves then we can articulate it to our team." Solo practice owners Drs. Andy and Natalie Droel share how after COVID they used the PDA Business Impact: Foundations course to articulate their vision to their team. In their words, "The practice was doing well financially but we were driving around in the dark." Today, they share how they are leveraging their vision, analytics, and leadership to shine a light in their practice.
All dental patients want to know is how you're going to help them with their problem. Mark Thackeray, host of the Dental Marketing Secrets Podcast, joins Regan Robertson for a candid conversation about applying simple tactics to hold your marketing accountable and avoid three common mistakes.
We continue digging into the 4 types of leaders – visionary, improver, analyst, and superstar - so you can understand how to leverage your strengths, shore up your weaknesses, communicate clearly to your team, and surround yourself with people who will support you as you focus on your dreams.
We all have superpowers…and we all have kryptonite. In the first part of this series, we dig into the 4 types of leaders – visionary, improver, analyst, and superstar - and look at each style's superpowers, blind sides, and how you can align both into a competitive advantage.
"Who's going to train them? That's the biggest question leaders have with delegation. But once you're freed up from that task you can focus on what really matters to you." JW Oliver from Support DDS joins us for a transformational conversation about crafting your executive and entrepreneurial success including how to mind your business while having a global impact. We discuss delegating, spot checking your core tasks, and caring leadership.
So many doctors are held back from providing the services they would diagnose because they can only offer the care insurance will cover. But moving to FFS can be a frightening prospect for many dentists. Brad James, Director of Partner Development at Kleer, joins Regan to debunk the top 3 fears that keep dentists from moving to the FFS model.
Dr. Tessa Miller joins us today to share how she doubled her new patient flow in 6 months. In the fall, she strategically dipped her toes into marketing to combat the difficulties of a saturated market, and discovered her power as a leader and business owner. Join us today as we peel back the curtain of her success and uncover how she used marketing to gain control of her production.
As a small business owner its all too common to be swallowed up in the day-to-day and lose sight of the bigger picture. That's why we are sharing proven methods to make sure your plan is implemented. The great news is all the support you need is available around you when you know where to look! So today we dive into leveraging your team, surrounding yourself with trusted advisors, and building redundancy to ensure success.
One of the most unsexy, yet vital parts of running a successful dental practice is working a strategic plan. You may think you have a plan, but are you actually working it? Everybody can make a strategic business plan that’s the easy part. It’s the starting, the progressing, and the achieving where things usually stall out. Today, we’re taking a look at how to build – and work – a strategic plan that gets your dental practice where you want to go.
We got a lot of great feedback from listeners about how impressed they were with the recent episode about Dr. Chad's response to a letter he got from an unhappy patient. So we decided to pull this episode on Courageous Conversations from our archive. The formidable Katherine Eitel Belt from LionSpeak joined Dr. Chad and former co-host Victoria Peterson about how to have difficult conversations in a way that is authentic and effective.
Think back to the last time you had to handle an unhappy patient: are you proud of how you dealt with that interaction? Are there maybe some things you would have done differently? We’ve all been there. After our episode last week, Dr. Chad and I stayed on after our interview to discuss a letter he received from an unhappy patient. We kept the mic hot and are happy to now share this candid, personal conversation as we cover:
- When to act and when to wait
- How to take your patient along for the ride
- Case presentation
“The risk factor conversation has been so crucial in communicating to patients and is what I think has elevated our practice to the next level,” says Dr. Kelsey Meunier who joins us today with Dr. Anna Adams to share their story about doubling production through communication. If you’ve ever felt that you have all the knowledge in your head but struggle to help patients understand the care they need, then you don’t want to miss this episode. Join us as we dive into how these two vibrant doctors elevated their patient care – and their bottom line – to the next level by growing their confidence with effective case presentation communication, increasing profit through patient-centered care, and elevating their practice through purpose-driven outcomes.
In the final episode of this candid series, Regan and Dr. Chad dig into 3 key pillars that helped Chad’s endurance and longevity as he recalibrate after the upheaval of 2020 including relationships and communication, marketing, and ensuring flawless delivery of standard of care.
Last week, we got real about how 2020 hit us. But part of what makes us Productive Dentists is knowing hard times don’t last. So today, Regan and Chad continue the conversation by unpacking how Chad recalibrated when his plans went sideways including how to reduce anxiety and increase clarity, why your core values are vital to your business success, and the power of transparency with your team.
Today we get real. When your plans hit the fan, what do you do? Today, Regan and Chad bring the first part of a two episode candid, vulnerable reflection on 2020 including what knowledge made him “grow up and make adult decisions", why "a rock isn't a pillow", and balancing hope while facing reality.
“When you see it in action, you see what’s possible and that your goals ARE attainable.” Many dentists spend a lot of time and money on CE and don’t have actionable steps to implement their skills. But it doesn’t have to be that way! Today, we bring you the second half of our interview with Master Coach, Patti Sooy, on how one doctor is harnessing the power of clinical mentorship to achieve his dream of being the #1 same day smile dentist in his area.
How would you feel if you knew a patient flew out of state to have a procedure done that you could do? And the reason they left was because they didn’t know you did that procedure? Today, we’re honored to have with us Master Coach Patti Sooy who just returned from an in-person, clinical mentorship with a doctor who experienced the above scenario. Today, Patti takes it to the next level by sharing the unexpected benefits - and two surprising results - of personal coaching from master clinicians.
“You can’t just dream and hope that it happens,” says Dr. Darren Webber. In practice for 12 years, Dr. Webber was doing fine. But then he rediscovered his passion for dentistry and realized the way he was doing business prevented him from having the impact he dreamed about. Today, Dr. Webber joins us to talk about how a shift in mindset about business planning put him back in control of his practice by allowing him to dream big, implement actionable strategies, and focus on impacting the lives of his patients.
Discovering your backbone as a leader is a hot topic in dentistry right now. Says Dr. Nikki Green about her leadership, “It had to start with me working on myself.” We’ve pulled one of our most popular episodes from the vault to give you timeless insights from a top-producing dentist about what to do when the wheels fall off of your leadership, and how to get them back on.
“The one thing I knew how to do and was focused on my whole life was taken away, and I had to find an alternative,” says today’s guest Dr. Brian Toorani. When he suddenly became disabled and could no longer practice dentistry, Dr. Toorani refocused his efforts on the business side of his practice. Today, he shares tips to manage the anxiety of running a dental practice including 4 pearls for being a phenomenal leader, pivoting your mindset, and understanding your business so it’s profitable.
What are you allowing into your headspace? Who are you allowing in your headspace? With several states ramping up shutdowns, there’s a lot of information swirling around and you have a finite amount of time and energy to make things happen. So today, we’re revisiting a popular episode with Dr. Devin Giron as Devin shares the pearls that help him stay productive during good times and bad. And how sometimes a shift in mindset and a little accountability is all it takes to go from feeling mediocre, to being at the top of your game.
“I had lost my internal motivation and leadership skills; I was stressed and spinning my wheels. That’s why I like to say this helped me get my mojo back,” says Dr. Sarina Tinnel. During the stress of COVID, Dr. Tinnel found her normally optimistic outlook pushed to the breaking point. She joins us today to share how she used a new education program to reclaim her leadership and goals and get her mojo back.
“She already sounds like a leader I would want to follow,” says co-host Dr. Chad Johnson of today’s special guest Dr. Tessa Miller. Dr. Miller hit the ground running by immediately purchasing her practice after dental school, with a six-month mentorship from the dentist she purchased the practice from. Today, Dr. Miller joins Regan and Chad for a refreshing conversation about the methods she employs to be – in Chad’s words – a true example that “excellent leadership isn’t age dependent”.
“I think the most important thing is to passionately know your community and know there is a purpose to serve,” says special guest Dr. Dwight Peccora. Tune in for the second part of our conversation with Dr. Peccora where we dive into the balance of caring for the heart of your business in order to strategically control your growth.
“The secret to our growth is we focused on building an incredible team, who just happens to do dentistry,” says Dr. Dwight Peccora. Tune in for a heartfelt chat about creating and nurturing mature, highly productive dental teams.
“They are forward-thinking doctors who are mastering the art of todays revenue with tomorrows’ vision,” says Productive Dentist Academy’s CEO, Victoria Peterson, about today’s guests, brothers Rich and Eddie Lee. Join us for an intriguing conversation about down and dirty leadership, how to make strategic and smart business decisions, and the importance of every single touch point in creating a stellar patient experience.
“2020 has revealed some ugly truths about dentistry,” says Dentist Advisor Co-Founder and co-host of the Dentist Money Show, Ryan Isaac. Ryan joins us today for a discussion about the biggest financial mistakes revealed by the crisis caused in 2020 and how to regain control of your financial peace of mind. We chat about measuring the basics, what unsexy questions you should be asking about their finances, and how much should 2020 affect your 10-year plan.
“Knowing how to do the dentistry and communicating the dentistry are two different things,” says Dr. Wade Kifer. Tune in for an insightful conversation about the components of an efficient new patient exam, how Dr. Kifer’s practice pivoted to stay successful with COVID, and that all important step of actually implementing the knowledge you pay for with CE classes.
“Trying to out-produce a tornado isn’t a great way to maintain work-life balance,” says Ashlee Hirschfeld. So why not add some other tools to work more efficiently so you don’t have to work so hard? Tune in as Regan and Ashlee talk about strategies and tools to bring clarity, reduce noise, restore balance, and determine if you need a personal assistant.
“In this class I was thinking almost religiously, every dentists needs to take this class. This course should be post-doctorate mandatory.” Co-host Chad Johnson just returned from a training course with the Kois Center…and he has information to share! Join in to hear his report on what he learned this past week, including his number one recommendation.
“I was a little unsure when we first started, but having just finished, this type of education is amazing,” says Dr. Bruce B. Baird. Grab your headphones for this special episode about what America’s Most Productive Dentist is learning!
Dr. Baird chats about his recent experience attending an all new education program where he experienced deeper support to break through barriers, a safe, supportive community, and peer-to-peer input from other dentists. He also details program content which includes updated dental business concepts such as the Cash Runway Model and Patient Journey Map, and the increased importance of team alignment.
“The next wave of education is bringing together like-minded people who elevate each other while working through programs that are full of information, yet easy to digest and apply,” says Dana Salisbury, MA, SHRM-CP. Dana joins us for a lively discussion about cutting-edge education programs and:
- What easy, consumable education looks like
- How camaraderie is even more important
- How to achieve that one clear objective: predictable growth in your practice
“Making things convenient, that’s the biggest thing to me.” Join us as we continue our conversation with PDA’s senior web developer Ken Davenport about what to look for in an exceptional dental website including:
- Red flags to look for when getting your website built
- What is more important than being #1 on Google search
- What makes a website pop in 2020
- Accessibility and why it’s huge right now
“When a design for a website comes in, I think that’s cool, but how’s the user going to interact with it?” When dentists ask PDA web developer Ken Davenport, “is my website good” his answer is simple: is the website giving you the patients you want and are those patients having a great experience? Join us today for a candid conversation about common things dentists get wrong on their websites, what patients want from their dentist’s website, and questions you can ask the person creating your website.
“If I had a better team…If I could fire this one person…If they would just…” The past 6 months have been stressful for everyone, especially dentists. If you’ve felt you’re at the end of your rope with your team or family, then we have good news for you: it only takes one person to transform these relationships…you! Join us as special guest Stacey Martino empowers you with 4 tools to help you navigate and improve your work and personal relationships.
Does the thought of getting rid of PPOs make you sick to your stomach? If your rates are rising, but your profitability isn't then today's show is for you. Join in as co-host Dr. Chad Johnson tells Regan Robertson about his move – during the COVID crisis no less – to a fee-for-service model. Dr. Chad talks about the decision making process, how to get your team on board, and how his patients reacted.
If you’re exhausted, it might be because you’re chasing a goal that isn’t yours. Entreprenurial powerhouse Victoria Peterson knows a little bit about that. As a self-proclaimed “serial entrepreneur” Victoria joins us today to share some of her best advice for controlling your business without being overly controlling of your team.
Marketing in dentistry is all about relationships. Today we talk with expert marketer Matt Hutchings about how to use who you are and what you're interested in to gain more patients. Matt also covers several examples of how entrepreneurial dentists are leveraging authentic marketing in their practices.
Today's episode is short and sweet with a tangible practice you can implement right now. Host Dr. Chad Johnson discusses how he uses SMART goals and 30, 60, and 90 day goals to help him stay focused and on task with what he needs to accomplish in all three of his practices.
With marketing being such a hot topic, we're rerunning one of our top marketing episodes. Dr. Grant Olsen joins Dr. Chad Johnson and Victoria Peterson for a conversation about, marketing philosophy – it’s a marathon not a sprint, how to target the treatments you want to attract and get surprising benefits, and the surprising assumptions that we shouldn’t make about potential patients.
Every role in dentistry is key to a thriving practice. Join us for a conversation with special guest Joanne Miles, RDA – a Business Development Coach with PDA - on how to write ads that attract team members who are in it for the long-haul and align with your standards. We also dive into easy-to-implement practices that leave your patients feeling wow’ed by your team.
“I’ve definitely given more priority to higher production patients,” says Dr. Dar Radfar. Grab your headphones and jump into a timely discussion about:
- New protocols: additional PPE, COVID-testing, ozone water, patient communication, HOCL fogging
- Unique ways to convey value, safety, and new procedures to patients
- Orientation and training your staff to handle new protocols
- Lowering stress levels with gratitude
“We didn’t realize that by becoming more productive we were preparing to successfully handle a shutdown,” says Dr. Andy Droel. Dr. Droel joins us for a thoughtful discussion about how wisdom and baggage are the same thing except we deal with them differently:
- Handling decision fatigue
- Opportunity within the “thirds” of a hiatus
- Discovering your team (hint: the doctor doesn’t have to have all the answers)
- How being productive protects your practice
“Make the most of the time and look for the silver lining,” says fellow podcaster Dr. Vijaya Molloy, part of the PDA Tribe in Australia who joins us today to share:
- An update about Australian dentists’ response to COVID
- Pitfalls to avoid when searching for business partners
- Using a podcast as a tool to educate patients
- Real-life benefits of implementing small changes in schedule and patient care
“I went through something hard in my practice and realized there was something I wasn’t understanding,” says Dr. Devin Giron. “But then I realized there are people who have paved this way and it’s time to get help.” Grab your headphones and tune in for more about:
- Embracing the concept of being a business owner as well as a doctor
- Why verbiage is critical when talking to patients
- Why dentists have a hard time with coaching
- Turning painful times to your advantage
“No matter what you're doing, there's monotony, and that's what drives you to go out and find new stuff that's fun...and profitable," says Dr. Joc Jernigan. Tune in for an exciting discussion about:
- Teamwork and connecting with patients
- Educating patients instead of telling them what to do
- Handling patient emotions
- Education
- Importance of educating yourself about finances
“Successful marketing means building great relationships, which is vital during uncertain times,” says Jenni Bollman. Tune in for a conversation about directing your marketing to building and maintaining patient loyalty when things go sideways including:
- What to do with your marketing strategy in uncertain times
- How to use marketing to foster patient loyalty
- Adapting messaging to reach patients where they are
“I’m awesome as a dentist, but I don’t know if I’m an awesome human being,” says Dr. Angela Mulrooney. After taking on a chaotic practice and turning it around in a year, Dr. Mulrooney faced a legal suit from two former employees. Then, a few years later, a devastating medical diagnosis left her unable to continue following her dream and calling as a dentist.
Tune in for a timely discussion about:
- What you can learn when you lose everything
- How to climb back from devastating losses
- What really matters in life and dentistry
“When this thing hit I was like a lot of dentists in thinking ‘what do I do next?’” says Dr. Gwen Buck. “I want to look back on this time and be proud of what I did.”
Grab your headphones for a heartfelt episode full of tangible, applicable pearls to help you care for your business while your office is closed:
- Communication strategies for staying connected with patients
- Marketing tips and tricks to keep up momentum
- Where to go for trusted business advice to make smart decisions in your practice
- Possible changes in PPE usage in the office
- Tactics for leading your team
Hungry for social media ideas? Check out Dr. Buck’s Instagram and Facebook pages.
Check out the book Why We Sleep by Matthew Walker
“Seven days after I opened the doors on my brand-new scratch start practice, I got the mandate that we couldn’t practice in-person dentistry due to COVID,” says Dr. Joe Blalock. “I had planned for so many contingencies, and I thought, welp, I didn’t plan for that one.”
Grab your earbuds and tune in for the good, the bad, and the unfiltered truth about:
- Why dentists are jaded (and how to protect against being jaded)
- Building strong relationships with patients and what matters to you as a dentist
- How to avoid mistakes and being taken advantage of when building a start up
“Just because you don’t like the message, don’t shoot the messenger,” says Dr. Howard Farran. Grab your headphones and tune in for a raw, uncensored conversation about current events where we discuss:
- The dental industry’s reaction to the COVID pandemic
- How should intelligent, educated, scientific people like dentists approach questions and topics like quarantine and safety in dentistry
- How to “build a bridge” across Coronavirus reactions
“Thanks to Kari’s help, when I reopen my doors, we going to kick some rear,” says Dr. Chad Johnson about today’s special guest Kari Miller. As Chad’s PDA Business Development Coach, Kari Miller, joins us for an enthusiastic chat about:
- Chad transitioning to FFS in the middle of a pandemic – the down and dirty details.
- Empowering your team with the tools to answer patient questions while transitioning to FFS.
- What doctors are working on while their doors are closed – care of business, team, and patients - and how are they prepping to make sure they are ready for when the doors reopen.
“When people ask me if I prefer the teaching or clinical side of dentistry, I say yes,” says Dr. Arun Garg. “I feel like I have a God-given gift and calling.”
Grab your headphones and dive into a heartfelt conversation about
- Advice for expanding and multiplying practices
- What a calling to dentistry means
- What makes a good dentist into a great dentist
“During a normal day I spend all day with patients then go home to my family; I don’t think where is the practice right now vs where I wanted it to be," says Dr. Sten Erickson. "Yes, things are scary and unpredictable but this is also a great chance for all of us to take a look at what we picture our practice looking like."
Ways to ensure your business can weather an unexpected crisis including:
- Why cash reserves are critical
- What it means to run a lean and mean practice
- Ideas for staying connected to your community
- Being more than your job
- How to prep for demand once the green light is given
“One of the things about our PDA doctors that inspires me and gives me hope is seeing them face reality, process emotions, and then seeing their resiliency."- Regan Robertson, Everyday Practices Co-host, President & CMO of PDA Grab your headphones and listen in to a candid conversation with long-time productive dentist Dr. Dave Diehl where we discuss:
* Educating and handling yourself as a business owner in changing times
* Planning for different scenarios when your office reopens
* Strategies for providing hope and stability to your patients and team
* Supporting each other as dentists and business owners through uncertainty
In this special edition of Everyday Practices with PDA Co-Founders Dr. Bruce B. Baird and Victoria Peterson, we “take some deep breaths and do this purposefully” as we join PDA co-founders Dr. Bruce B. Baird and Victoria for their thoughts on how current events are shaping the dental industry:
- what to do with marketing your business right now
- strategies for resiliency in business: protect your cash flow, data, and team
- setting yourself up for success during the rest of the year
- possible changes in patient awareness of oral systemic care
"When we think of the word marketing, people typically think of social media, a dental practice website, or newspaper ad," Sara Hansen explains. "But the most successful practices harness authentic connection to win loyal patients."
Marketing Coach Sara Hansen shares the strategy dentists and teams use to grow their practice and gain loyal patients:
- Connect with patients by sharing your story
- Daring to lead with authenticity
- Delegating secrets of top producing doctors
“Building a team means is knowing what you want, finding people that share the same energy as you, see the same outlook, and work at your same level,” says Dr. Grace Yum.
Listen in to two of dentistry’s most successful female voices - Victoria Peterson & Dr. Grace Yum - share their insights and secrets on female leadership in the dental industry. Today, they explore:
- Why being in a group of like-minded individuals is critical to leaders
- How they care for their staff through the lens of female leadership
- Growing trends in the dental industry
“Marketing message is going to depend on a plethora of things, but the ones that are very personal to the doctor are the ones that really take off,” says Annette Stevenson
Dive deep into the ins and outs of dental marketing with a Marketing Coach who works with some of the industry's most high-powered dentists and their marketing strategies. Today you will learn:
- Effective marketing tactics that work for any practice
- Dental marketing as a healthy lifestyle not a crash diet
- A powerful marketing tactic you can apply right now
- Knock-it-out-of-the-park marketing strategies for introverts
“It’s heartbreaking that kids don’t get diagnosed with sleep apnea, mainly because of a lack of awareness,” says Dr. Meghna Dassani.
Well-known in the industry for her dedication to sleep apnea care for patients, Meghna joins the Everyday Practices crew for a discussion about treating children for sleep apnea that includes:
- Behavior signs of kids (and adults) who may suffer from sleep apnea
- How sleep apnea care elevates your practice
- Types of questions and conversations to ask with patients
“I truly believe that the best coaches have coaches themselves, not just have been coached but are actively being coached,” says Dr. Matthew Standridge. Tune in to the latest episode for a conversation about:
- Crafting your message so you stand out in the market
- How coaching can prevent fatigue and liberate you to focus on other things
- Using coaching to tap into your unmet potential
- Why you should be delegating to and investing in your team
- Marketing gems that speak directly to patients
Learn more about Dr. Standridge’s story and check out his podcast at www.ketodontist.com.
“Having systems in place make that work-life balance easier,” says Stacy Deemer, Client Development Specialist at Productive Dentist Academy. “Doctors often feel like they have to carry it all, but having systems in place and an empowered team will set the practice up for a happy balance.” Listen in to the latest episode where we discuss:
- The importance of planning and intent in achieving goals
- Using systems to support success and balance
- Removing barriers so a practice can reach its potential
- If “the best” can ever be achieved in an office
- How to shed the weight of responsibility
“It’s not just for new patients that we roll out the red carpet, we have to make sure every single patient has a great experience,” says Valerie Kendrick, a Business Success Coach at Productive Dentist Academy. Catch the latest episode now where we discuss:
- Why it’s important to treat every patient like royalty
- How culture plays into the patient experience
- The role of patient courage
- Giving patients the benefit of the doubt
“When the patient comes in, we want to wow them from the first time on the phone,” says Dr. Sara Hammel Karner of Cornerstone Dentist in Southern Carolina. Dr. Sara, along with her partner Dr. Kendalyn Lutz-Craver, join us from South Carolina for a special podcast. Says co-host Regan Robertson about today’s guests: “You can have the most laid back, warm attitude ever and you can be badass at your business!” Listen now for an engaging, hilarious discussion about:
- PRP (Platelet-Rich Plasma) therapy and the key to high case acceptance
- The importance of branding in marketing (with some ideas you can use today on your social media)
- Leadership and team care tips that create a fantastic practice culture
Visit Dr. Kendalyn Lutz-Craver and Dr. Sara Hammel Karner practice website at www.cornerstonedentists.com.
“We have so many hats in a dental practice – we’re accountants, we’re CEOs, we’re dentists, we’re friends; there’s so many roles we play and the roles change by the minute,” says Dr. Tanya DeSanto as we continue our discussion about the importance of listening. Join us for more of Dr. DeSanto's thoughts on:
- How to talk about the life – and health – changing effects of cosmetic dentistry with patients
- What Mr. Rogers and big data have to do with leadership and dentistry
- Cosmetic dentistry and the American Academy of Cosmetic Dentistry (AACD)
“So much about being a leader in a dental office comes down to listening,” says Dr. Tanya DeSanto. “If you look at CEOs and business owners, everyone has a vision for their organization, and they are striving for excellence. You just have to learn how to listen to your team members.” Today we have the very great pleasure of having Dr. Tanya DeSanto join us for the first part of an enlightening discussion about:
- Creating a culture in a group practice that supports work/family balance
- The doctor/patient relationship – what really matters to patients
- Why Dr. DeSanto recommends that every dentist read Maestro: A Surprising Story About Leading by Listening
About Dr. Tanya DeSanto
Dr. Tanya DeSanto is the founder of the Prairie Academy of Cosmetic Dentistry, and is one of twenty dentists in Illinois with a license for IV sedation. She was inducted into the International College of Dentists, the oldest and largest international honor society for dentists, in 2015, and is also on track to become the first accredited cosmetic dentist in the Springfield area of Illinois.
She also serves on the National Board of Directors for the American Academy of Cosmetic Dentistry. Her article “Three Steps to Choosing the Right Cosmetic Dentist” was featured in the Amazon best-selling book “A Cup of Coffee with 1- of the Top Cosmetic Dentists in the United States.”
“Life is short, so I always strive to see the glass half full,” says Dr. William Buchholtz, today’s podcast guest. As a new dad and dentist who cares deeply about service to others, Dr. Buchholtz cares deeply about dentistry and making his business successful, but he also likes to keep life exciting. Today, Dr. Chad Johnson and Regan Robertson enjoy a lively discussion with Dr. Buchholtz about dental lifestyle and:
- What creates long-lasting success in dentistry
- How IV sedation CE has helped Dr. Buchholtz tap into a new patient base
- “Freedom of choice” vs retirement
To learn more about the IV sedation discussed in today’s episode, visit admatraining.org.
“I got tied in with a nation-wide DSO and pretty much signed my life away and they came in and did nothing but wreak havok in my practice,” says Dr. Bruce Herr. While he was able to successfully exit his contract, Dr. Herr realizes that is isn’t always the case with his fellow dentists. Given his experience, Dr. Herr was disturbed by the problems DSOs create in practices so early in 2019, he sold his highly successful scratch-start practice to pursue other goals. Passionate about educating other dentists in CEREC and other technologies to help them keep their independent practices thriving, Dr. Herr joins Dr. Chad Johnson and Regan Robertson to discuss:
- Red flags to look for in DSO contracts
- The concept of dentist-run DSO-style organizations (and other ways dentists can keep control of dentistry)
- Tidbits for hiring an awesome team
“As long as you’re willing to engage and challenge yourself, that’s where we see growth,” says today’s guest, Callie Ward, a Business Success Coach at Productive Dentist Academy. Callie also notes that just like it’s important for a dentist to have a relationship with their patients, it’s important for the coach to have a relationship with the teams they’re working with. Join Dr. Chad Johnson and Regan Robertson for an insightful chat about business success as they cover:
- The importance of relationship in business coaching
- What having a coach in office looks and feels like
- Countering issues that negatively impact productivity
Today we continue our discussion with David Harris. This episode kicks off with a discussion of deeply powerful sentiments about our awareness as leaders and business owners. We also dive into:
- The dangers of doctor “autopilot” mindset in embezzlement.
- More tips on how to recognize patterns that may indicate embezzlement and how to protect your practice.
- The psychology behind why people embezzle.
“Next to military personnel, the most predictable people in the world have DDS or DMD after their name,” says today’s guest David Harris. “Which means it’s pretty easy for embezzlers to exploit.” A self-proclaimed rule-breaker in his youth, David changed his direction and spent most of his adult life in investigation and enforcement. David now serves as the CEO of Prosperident, the world’s largest firm investigating financial crimes committed against dentists, where he uses his ability to understand the criminal thought process to help educate and protect dentists. Join Dr. Chad Johnson, Regan Robertson, and David for a conversation about how:
- How to protect yourself during the hiring process
- Most embezzlement cases are caught
- To use the Prosperident Hall of Shame to help
Check out David’s book Dental Embezzlement on Amazon.
“If it’s not in your clinical record, it didn’t happen,” says today’s guest Dr. Roy Shelburne. Dr. Shelburne returns to finish his cautionary tale of being convicted of healthcare fraud.
To learn more about how to protect your practice, visit http://royshelburne.com/.
“There’s no such thing as an innocent mistake,” says today’s guest Dr. Roy Shelburne. And he would know. After 27 years of successfully practicing dentistry in Virginia, Dr. Shelburne was investigated for and convicted of healthcare fraud, racketeering, and money laundering which led to him spending 19 months in federal prison. Today, he is passionate about sharing his experience and words of caution with other dentists so they can avoid facing the same troubles. Today, Chad, guest host Regan Robertson, and Dr. Shelburne discuss:
- What “intent to defraud” really means.
- The dollar amount Dr. Shelburne was convicted on.
- Why definitions are so important.
To learn more about how to protect your practice, visit http://royshelburne.com/.
“I do think electric handpieces were a gamechanger for me,” says today’s guest, Dr. John Nosti. With 21 years’ experience in private practice, Dr. Nosti is the Clinical Director for the Clinical Mastery Series and is especially well known for being able to elevate other doctors’ practices by helping them simplify complex clinical procedures. Today, Dr. Nosti and Chad dive into the clinical and technical details that trip dentists up and:
- Where to find great clinical CE for simplifying complex procedures
- How lab work and technology is changing
- Best practices for successfully juggling work, family, and hobbies
“The one thing I realized was I know nothing about the business part of this dentistry thing,” says Dr. Brian Toorani in today’s episode. Dr. Toorani’s practice goals took a turn when and injury left him unable to continue as a clinical practitioner. So Dr. Toorani transitioned to running his practice as the CEO. Today, he joins Chad and guest co-host Regan Robertson to discuss his experiences with: * Depression, anxiety, and self-care as a practice owner * Solidifying the patient / dental team relationship * Caring for your team and culture * What it takes to be a good leader
Did today's episode impact you? Do you need some words of encouragement? Contact Dr. Toorani at drtoorani@dentaloasisofoc.com.
“Why invest time you don’t have in solving a problem that people have solved before,” asks today’s guest Chris Moriarity. In the month of September, Chris spent most of his time zipping around the country speaking to numerous groups of people, reaching over 1,000 dentists nationwide. What did Chris discover about dental industry trends in his whirlwind tour? Listen in to find out!
“Even though we've had the technology for ten years, patients still walk in amazed that we can do crowns in one day,” says today’s guest Dr. Ben Jump. “It’s fun to say, you know, we’ve been doing it this way for ten years.” As President of Moundbuilders General Dentistry and a practicing doctor, Dr. Jump trains dentist all over the world in CAD/CAM dentistry and 3D Cone Beam Radiology. He has a unique way of engaging patients through featuring his technology. So today he joins Chad and guest co-host, PDA’s President and CMO Regan Robertson, for a talk about:
- The productivity of 3-D printing vs milling
- Getting patient buy in by showcasing the technologies in the office (including a very cool featured in-office display that makes Chad jealous)
- How technology can inspire dentists to be better
“Almost anything can be overcome with organization and commitment,” says Dr. David Barnes who again joins Vicki McManus Peterson and Dr. Chad Johnson, this time for a conversation about transitions in the dental practice. You will exit your practice at some point. You have no choice. So, you may as well get your plans for succession in place now. Today’s episode dives into the keys to a successful practice transition which include:
- Understanding what you want out of your practice and ensuring your associates’ goals align with your goals
- Organization, delegation, and understanding how to divide the labor so you’re doing what only you can do
- The true meaning of investment
“Dr. Dave really helped me get my act together,” says co-host Dr. Chad Johnson of today’s guest Dr. David Barnes. A mentor of Chad’s since dental school, Dr. Barnes helped Chad focus his energy into productive systems and practices. Now retired after a 25-year career in family dentistry in rural Iowa, Dr. Barnes has built mentoring relationships with several dentists and maintains frequent contact with about a dozen young dentists as their mentor, listener, and friend. Today, Dr. Barnes, along with Vicki and Chad, discuss:
- The benefits of being mentored and coached (harnessing and focusing your horsepower)
- The importance of guiding principles and delegation
- Having an attitude of “I don’t know everything, but I want to learn and listen”
“All of my friends told me I had lost my mind,” says Dr. Sam Moss. It was the most productive time in his career and he wanted to quit. But Dr. Moss had a dream. He wanted to travel and explore the world with his family. When he told his business coach Vicki McManus Peterson about his plans to shut everything down, travel, and then start over several years later, she had another idea. Listen in as Vicki, Chad, and Dr. Moss chat about:
- How to bring goals and dreams to life with business practice coaching
- Setting up your team and practice to help support your dreams
- Tips for how to get out of average and into true productivity while achieving your dreams
“Am I helping you enough, or not enough?” asks co-host Chad Johnson of today’s guest. Joined by his associate of two years, Dr. Emily Flesner, Chad builds on the invaluable information about associates Kelly Bellinger shared in episode 47. Listen in as Dr. Emily and Chad have a candid conversation about their associateship where they share insights about:
- Where to find good associate candidates
- Ideas for matching up doctor and associate personalities and practice preferences
- Leadership, mentorship, and communication
- Contracts and what young associates are looking for
“If you’re a doctor thinking about bringing on an associate, working with someone like Kelly is invaluable,” says Co-Host Vicki McManus Peterson of today’s guest Kelly Bellinger. Vicki knows very well the value Kelly brings to a practice owner as Kelly helped Vicki manage her own practices. If you’re interested in successfully onboarding an associate into your practice, you can’t miss this episode where Vicki, Chad, and Kelly discuss:
- When is the right time to grow? What should your metrics show?
- How to set yourself, and an associate, up for success
- Where to look for associates and how to attract the associate you want and need
“My life was burning down, so it wasn’t like I just want to make life a little better,” says today’s guest Dr. Jeff Buske. While from the outside his life looked successful, Dr. Buske’s life was spiraling out of control. In his own words, he was angry, fearful, frustrated, angry, desperate, and filled with guilt and shame. Then he discovered a secret, he was the hero he was looking for. With his life now not just in balance but thriving, Dr. Buske joins Chad to discuss how he got his life as a practice owner back under control and:
- What responsibility, integrity, and ownership have to do with balance
- His goal of eradicating depression, scarcity, and suicide in the dental industry (and how increased productivity and power are the result)
- The questions to ask yourself every 90 days to get yourself to where you want to go