InsurTalk: Recent Episodes
Guidewire
The CIO of Aviva Canada shares insights on leading modernization initiatives across two continents—and how carriers can meet today’s operational realities while building the capabilities they’ll need tomorrow.
The Founder and CEO of InsurPitch Las Vegas-winning insurtech Adjusto shares insights on how he turned his own experience as a wildfire survivor into a mission to modernize contents claims.
The Founder and CEO of Guidewire Insurtech Vanguards member and InsurPitch London winner nettle explains how commercial insurers can modernize risk assessments using AI and richer data to enable faster underwriting at scale.
EY’s Americas insurance consulting leader discusses how AI is becoming the decision fabric for insurers—and how physical AI in vehicles, robots, and other devices is reshaping what’s possible in P&C.
The authors of a new report from Guidewire and PwC discuss how workers’ compensation carriers can leverage AI to accelerate return-to-work, enhance performance, and help create safer workplaces.
The COO of Canada’s Workplace Safety and Insurance Board (WSIB) offers insight on leveraging GenAI to reimagine the way claims are managed, knowledge is shared, and value is created in workers’ compensation.
The Chief Customer Officer of MOTER Technologies offers insights on ways carriers can evolve next-gen telematics from a UBI-based pricing input into a powerful claims-acceleration engine.
The CIO of Columbia Insurance orchestrated a core transformation that rewrote the rules. Here’s her blueprint for turning transformation from a multiyear risk into a real competitive advantage.
The CIO for Insurance Business at OP Pohjola, Finland’s leading non-life carrier, shares insights on harnessing GenAI to develop new and differentiated insurance offerings in 2026 and beyond.
Nationwide’s Personal Lines President shares insights on enhancing coverage with powerful new predict & prevent capabilities.
Season 7 premiere: McKinsey Senior Partner and co-author of “The Future of AI in the Insurance Industry” shares insights on what it really takes to maximize the return on carrier investments in AI.
Special Episode: Your Playlist of the Year’s Best Soundbites on P&C Innovation
From combining AI and empathy in claims to insuring the future of autonomous mobility, we’ve collected the best insights on driving innovation in P&C from industry leaders who appeared on InsurTalk in 2025.
Fueling the Future of Intelligent Insurance
In this special pre-season episode, the founder and CEO of new Guidewire acquisition ProNavigator shares how carriers can leverage AI to turn institutional wisdom into a competitive edge.
2025 Digital Claims Disbursement Trends
In our Season 6 finale, the co-founder and CEO of SnapRefund joins host Laura Drabik to discuss strategies for driving new efficiencies in claims workflows and enabling exciting new coverage models.
AI-Enhanced Decisioning in Commercial Lines Underwriting
The CEO of Indico Data shares strategies for leveraging agentic AI and other technologies to streamline underwriting workflows, reduce decision risk, and drive premium growth in 2025 and beyond.
Modernizing Vehicle Claims Through Telematics
The CEO of 2024 InsurPitch Dublin-winning insurtech Xtract shares insights on leveraging telematics to accelerate and optimize claims processing while boosting customer satisfaction and loyalty.
Automation for Large-Scale Contents Claims Events
The CEO of Sweden-based insurtech Upptec discusses modern contents claims automation capable of handling large catastrophes while reducing costs, detecting fraud & optimizing outcomes for claimants and carriers alike.
2025 Claims Management Trends
At a time when 87% of policyholders consider the claims experience as the key to whether they stay with a carrier, the co-founder of insurtech Codafication shares strategies for unlocking better expense ratios through optimized claims fulfillment.
The Future of Insuring Autonomous Mobility
The National Insurance Sector Technology and Operations Leader at Deloitte shares insights into strategies for adapting and seizing new opportunities as autonomous mobility picks up speed.
Building the Climate-Proof Carrier
The CEO of Guidewire InsurPitch 2024 competition-winning insurtech Faura shares strategies for leveraging property and risk data to build resilience and boost profitability amid rising climate risks.
AI-Enabled Innovation in Commercial Lines
The Chief Information Officer of Ascot Group Insurance discusses opportunities to seize, and pitfalls to avoid, when leveraging AI to drive commercial lines innovation in 2025 and beyond.
The Power of Ecosystems in Commercial Lines Transformation
The former SVP and Head of Innovation at AXA XL shares success strategies for commercial lines looking to turn risk management into a growth engine through robust data and technology ecosystems.
Top Insurtech Trends for 2025
The CEO of Insurtech Australia discusses fostering innovation in one of the fastest-growing insurtech sectors in the world—and navigating the top trends shaping insurtech in the year ahead.
Combining AI & Empathy to Optimize Claims Outcomes
The CEO of CLARA Analytics shares key learnings about leveraging the power of AI and human empathy to reduce operating costs and achieve optimal claims outcomes for carriers, customers—and claimants.
2025 Technology Trends in Workers Compensation
With Workers Compensation carriers facing medical inflation, an aging workforce, new competition, and more, we look at key technology trends for overcoming these challenges and achieving profitable growth.
Season 6 Premiere: 2025 Technology Trends in P&C Insurance
The Internet of Things. AI. Quantum computing. ACORD CEO Bill Pieroni shares research on key technology trends reshaping the global P&C insurance industry in the year—and the decade—ahead.
Special Episode: 2024’s Top Soundbites on P&C Innovation
From embedded insurance to the future of mobility to AI and beyond, we’ve collected the best insights on driving innovation in P&C insurance from industry leaders and luminaries who appeared as guests of InsurTalk in 2024. It’s an excellent way to hit replay on the forces that challenged the industry over the past year, the innovation they inspired—and the opportunities they represent in 2025 and beyond.
Special Episode: Top P&C Soundbites on Generative AI
We took top insights on generative AI from insurance industry leaders who appeared as guests during the first half of the year—and packaged them into a single "best-of" episode. From the most compelling GenAI use cases to strategies for mitigating AI hallucinations to the dangers of GenAI-enabled fraud and more, it's a potent encapsulation of the state of GenAI adoption in P&C insurance during H1 2024.
Driving the Transformation Agenda in P&C Insurance
The Executive Vice President and Chief Technology & Operations Officer at Travelers Insurance shares three strategic pillars of successful transformation initiatives and insights on leveraging technology to drive optimal business outcomes.
Winning the War for Talent in P&C Insurance
The global insurance practice leader at Diversified Search Group discusses the biggest recruitment challenges P&C insurers face—and the keys to overcoming them—as competition for top talent hits overdrive.
Revolutionizing Claims Outcomes With Predictive AI
With claims severity and litigation costs skyrocketing, the founder and CEO of Charlee.ai provides insights on optimizing claims outcomes through the power of AI-based predictive analytics.
Achieving Embedded Insurance Success
Ernst & Young Americas Insurance Technology Leader Chris Raimondo shares strategic considerations for this increasingly important distribution channel.
Turning Data Challenges Into Opportunities in P&C Insurance
Data is the lifeblood of the modern insurer. In an all-new episode, the Senior Vice President & Chief Technology Officer of Property and Casualty Technology for Nationwide Insurance shares strategies for harnessing today’s top data trends to boost performance and drive game-changing innovation.
Claims Innovation in the High Net Worth Market
It's a choice customer base and a $113 billion revenue opportunity worldwide. But inflation, growing CAT risks, and increasingly aggressive competition take on whole new meaning for specialty carriers serving the high net worth market—especially when it comes to claims. The senior vice president and chief claims officer for PURE Insurance shares strategies for transforming the claims experience in the high net worth market, and what it takes to accelerate processes, reduce costs, and create competitive differentiation for this high-value sector.
4 Technologies Transforming Commercial Lines Underwriting
From macroeconomic headwinds and growing risks to rising customer demands and increasingly aggressive rivals, commercial lines operating models are under pressure. The Director of Underwriting Innovation at Zurich North America shares strategies for driving commercial lines innovation to protect margins, reduce losses, expand share, and build competitive differentiation in 2024 and beyond.
P&C Claims in the Age of Nuclear Verdicts
With $10 million+ "nuclear" jury awards doubling over the past three years, CaseGlide CEO Wesley Todd talks claims litigation strategies for the age of runaway costs.
Fast Lane to the Future of Auto Insurance
By 2035, connected car technology is expected to shrink existing personal lines auto premiums by as much as 44%. To fill the gap, carriers will need to go where the opportunities are: a whole new world of commercial lines. The executive vice president of Capgemini's Global Insurance Business Unit talks mastering the future of mobility.
Driving Digital Security in P&C Insurance
Not every technology trend is a positive one. With cybercriminal networks weaponizing malicious forms of AI and deepfake technologies to defraud carriers around the world, the billions P&C insurers lose to fraud each year could soon seem like child’s play. The Managing Director and General Insurance Sector Lead at Accenture addresses the growing threat and what it takes to drive digital security in P&C.
Disruption Ahead: The Future of Insuring Mobility
The founder and CEO of Emerging Transport Advisors and a global thought leader on emerging technologies and their impacts on society shares insights on the decline in personal lines auto and the future of insuring mobility.
From Risk to Resilience: Geospatial Property Intelligence and the Climate Crisis
As climate change accelerates, advances in geospatial analytics are creating opportunities for insurers to rethink risk assessment, revamp CAT response, and revolutionize the way they protect policyholders.
Inside the J.D. Power Property Claims Satisfaction Survey
Who will top J.D. Power's 2024 Property Claims Satisfaction Survey—and why? With this year's report just weeks away, J.D. Power Director of Insurance Intelligence Mark Garrett joins InsurTalk with an exclusive preview. On tap: insights on the biggest challenges and most promising opportunities for claims organizations seeking to achieve unbeatable customer satisfaction and loyalty.
HEMIC’s Mission to Harness the Cloud
Martin J. Welch, CEO of Hawaii Employers' Mutual Insurance Company (HEMIC) shares insights on successful cloud migration, the importance of commercial lines innovation in an evolving insurance marketplace, and the challenges of serving a business community recovering from the Lahaina Fire.
Special Episode: Top Soundbites on Generative AI, Digital Payments & More
We took the best insights shared by insurance industry trailblazers who appeared as guests on the InsurTalk podcast during the last half of the year—and served them up in a single, can't-miss episode. From digital payments to Generative AI to insurtech ecosystems and beyond, it's the perfect way close to 2023—and get inspired for the year ahead.
Why the Digital Payments Revolution in P&C Insurance Is Gaining New Urgency
An in-depth look at how digital payments can help carriers modernize their operations, boost customer satisfaction and retention, and enable next-generation operating models that give them a serious edge.
Golden Bear VP Michael Hall on the Evolving Cannabis Insurance Market
Despite operating in a complex business landscape, the $33 billion global legal cannabis industry represents a booming market for P&C insurers. Golden Bear VP Michael Hall shares unique insights on the evolution of this sector and its evolving risks and opportunities.
Beyond the Buzz: Generative AI in P&C Insurance
It's dominating the technology conversation in every industry—and could add $1 trillion in value to P&C insurance worldwide. Accenture's Global Insurance Data and AI lead and Guidewire's Head of Product Management offer practical insights for insurers looking to leverage this game-changing technology.
Innovating in the Insurance Marketplace
Lisa Wardlaw, North America Advisor for InsurTech Israel, on leveraging non-traditional thinking to help insurers reinvent their business models and create a compelling and differentiated value proposition.
Season 4 Premiere—The Journey of Claims Transformation
How do you combine digital and the human touch to get ranked #1 in J.D. Power’s 2023 Claims Satisfaction Survey? Erie CIO Partha Srinivasa shares core philosophies driving this 97-year-old company's success in the digital age.
Summer Soundbites: 2023's Best Insights on Insurance Innovation So Far
From Generative AI to insurtech ecosystems and beyond, we're hitting rewind on the most notable quotables from industry leaders who've appeared as guests on the show during the first half of 2023.
Q&A With Laura Drabik: Harnessing the Power of Ecosystems
Laura joins Ash Faraj, host of the InsurBreak podcast series from Zelros for an in-depth conversation about harnessing the power of insurtech ecosystems to your competitive advantage.
Navigating the Complexities of Digital Transformation in P&C Insurance
Up to 74% of P&C insurers plan to increase spending on digital transformation initiatives this year. Deloitte Global Insurance Marketplace Leader Arun Prasad discusses the biggest impediments to success—and the best strategies for overcoming them.
Commercial Insurance 2023: The Digital Tipping Point
Guidewire InsuranceSuite GM Eugene Lee and PwC Partner Imran Ilyas share insights from their compelling new white paper on five key trends impacting commercial insurance and how carriers can define and execute a strategy that leverages the massive opportunity promised by today’s digital tipping point.
8 Insurance Technology Trends to Master with Insurtech 'Vanguards'
Why P&C insurers face mounting pressure from inflation, new risks, soaring costs, and heightened competition—and how new additions to Guidewire's Insurtech Vanguards program can help them rise to the challenge.
Navigating Wawanesa's Cloud Journey
Wawanesa CIO Cam Loeppky's advice on leading a successful cloud transformation at a top Canadian carrier—from achieving business and technology alignment to a two-pronged go-live approach worth its weight in gold.
Leveraging the Cloud to Innovate Faster
CTO Tatjana Lalkovic shares how Definity Financial became the first Canadian insurer to undergo demutualization and the first to leverage a modern cloud platform as part of its quest to become a top-five Canadian carrier.
From insurtech ecosystems, to geospatial analytics, to embedded distribution models and more—we revisit 2022's best insights from top industry leaders—on thriving in 2023 and beyond.
Commerce Ventures Principal Vivek Krishnamurthy on the Near-Term Evolution of Insurance
Vivek Krishnamurthy shares insights on emerging insurance models—including automated claims disbursement, Buy Now, Pay Later (BNPL) offerings, new parametric coverage applications & more!
ICEYE's Global Head of Insurance Stephen Lathrope on Flood Intel & Winning Pitch Day '22
Insights on how ICEYE leverages satellite intel to help P&C insurers understand flood risk & respond to catastrophes as never before possible—from the winner of Guidewire's first annual Pitch Day competition.
Mountain West Farm Bureau VP Tim Hays on Cultivating the Farm Bureau of the Future
Forget the phased approach: How a 72-year-old insurance company transformed its entire business in just 12 months—and surpassed multiyear goals for straight-through processing in a matter of weeks.
Launching Beneva: EVP, Business Performance Catherine Desgagnés-Belzil Tells All
Merging two well-known insurers into a single new brand while implementing a modern insurance platform: No sweat, right? Beneva EVP Catherine Desgagnés-Belzil shares the secrets to success.
To meet ever-evolving customer needs, P&C insurers need to adapt a fast, launch-and-learn approach to innovation that makes fitted coverage easier to buy, use, and manage—here's what it'll take to do it right.
Insurance Business America's prestigious annual list recognizes Guidewire's President/COO and Chief Evangelist for their contributions to the industry.
Andy Taylor, CEO of Gore Mutual Insurance Company, on Navigating P&C's Next Horizon
"Skate to where the puck is going, not where it has been." How Canadian hockey great Wayne Gretzky's iconic words inspired Gore Mutual in its mission to become a purpose-driven, digitally led national insurer.
Memo to P&C insurers: Efficiency alone won't deliver success. The biggest returns on technology investments come from innovating your products and how you deliver them. Here's how to do it right.
Inside G-Force is a dedicated unit of Grange Insurance run by a self-described "insurance nerd" who's focused on driving innovation that positions the carrier for the future—and revolutionizes the industry.
More steady growth, less blitzscaling. More games of inches, not miles. More ROI analysis, less POC Hell. HSCM Partner Adrian Jones joins Laura for the lowdown on what's next in the world of insurtech.
PwC's Financial Services Partner and Insurance Operations & Technology Co-Leader shares the secrets to leveraging change management to help insurers successfully execute their transformation initiatives in 2022 & beyond.
In this special episode, we revisit some of the expert insights shared by insurance industry trailblazers who've appeared as guests on the show. It's a sampling of the best of the best—on insurtech innovation, digital transformation, artificial intelligence, virtual reality, usage-based insurance, and more—to get us inspired for the year ahead.
The founder of Insurtech 100 company and leading provider of property-level risk scoring reveals the origins of HazardHub—and what its acquisition by Guidewire promises for underwriting and claims organizations.
The head of Capgemini's global insurance unit shares insights on the top business goals pursued by insurers in their transformation initiatives, strategies for achieving those objectives, and the best metrics for measuring their success.
The international speaker, thought leader, and author of "The Offer Your Customer Can't Refuse" shares expert insights on what it takes to deliver a differentiating customer experience in an age of AI-first business strategies.
USAA's Vice President, Product Development & Innovation discusses quickly developing new business initiatives and products, such as small business insurance, to address the unique challenges the insurer's members and how USAA measures the success of these innovations.
Buckle CEO discusses how new data sources, including tips, star ratings, and driving times, will help the insurer reinvent rideshare coverage, ultimately enabling members to break free of the credit score trap and achieve economic freedom.
Topdanmark Group EVP and CTO discusses how the insurer is modernizing its technology, creating a holistic view of the customer, and empowering its channels with stronger digital capabilities, all to ensure the best possible customer experience.
Grinnell Mutual Vice President of Enterprise Solutions and Chief Information Officer discusses how deploying a modern platform in the cloud enables the insurer to innovate, test and learn, and more easily integrate insurtechs into its ecosystem.
Topa Insurance Company Chief Operating Officer discusses the unique risks and challenges of offering specialized cannabis insurance coverage through its partnership with Cannasure, a wholesale broker and managing general agent. She also provides her perspective on fast-moving US legislation and the importance of understanding the product and supporting the industry.
In this special bonus episode, InsurTalk host Laura Drabik talks to InsurTech Radio about her role as Guidewire's Chief Evangelist, women in technology, and the history of Guidewire. You can find more InsurTech Radio podcast episodes at www.insurtechradio.com.
Peel Mutual Insurance Company President and CEO discusses how the insurer applied artificial intelligence to eliminate phone tag with customers, improve the claims process, and eliminate employees' pain points. She also shares her thoughts on where AI can best be leveraged next to free up the time of adjusters and underwriters so they can concentrate on the business.
Insurance Australia Group's Enterprise General Manager shares the essential components of the insurer's digital initiative and where, within the organization, they began the journey.
Seibels CIO and Plug and Play mentor discusses how insurers can most effectively work with insurtechs and ultimately make innovation ideas happen.
Guidewire Sr. Manager, Product Marketing, discusses where insurers and insurtechs can connect, explore possibilities, and change the face of P&C insurance through Guidewire marketplace.
FRISS CEO and Co-founder discusses how early detection and prevention through digitalization and automation efforts can transform insurers into fraud-fighting superheroes. He also explains that insurers can take advantage of these efforts to improve the customer experience for the good customers.
CLARA Analytics President and CEO discusses how artificial intelligence can improve commercial claims processing. He also shares how AI can help insurers ensure that the right medical provider, nurse case manager, and attorney are assigned to the right workers' comp claims.
Metromile Enterprise General Manager discusses the data and analytics, tools, and strategies needed to automate claims in today's market and get closer to a touchless claim process.
Betterview Co-founder and COO discusses how geospatial data plus analytics can improve catastrophe claims adjudication and risk selection, how drones are used in this area, and what insurers exploring the usage of geospatial analytics should consider. He also shares how geospatial analytics helped insurers in the wake of COVID-19.
CAA Insurance Company's Group President discusses creating the first and only pay-as-you-drive auto insurance program in Canada. This award-winning innovation enables the insurer to better service its existing and new customers.
In this short conversation that didn't make it into Episode 5 of InsurTalk, Jeremy Jawish, CEO of Shift Technology, discusses chatbot adoption in insurance, and the risks that come with it. Be sure to check out the full conversation with Jeremy in Episode 5.
Shift Technology CEO discusses what artificial intelligence in insurance looks like now—faster cycle times and time to payment and closure, better fraud detection, freeing up the adjuster to deliver concierge service—what it will look like in five years, eliminating AI bias, and how insurers can prepare before implementing an AI strategy.
In this short conversation that didn't make it into Episode 3 of InsurTalk, Samantha Liscio discusses how WSIB is addressing increasing cyber crime, including phishing attempts, through employee education and perimeter control checks. Be sure to check out the full conversation with Samantha in Episode 3.
Farmers Insurance Head of Digital Transformation and Change Management within the Farmers Claims Team discusses the company's claims transformation, including automating claims processes, omnichannel, and innovative strategies around claims. She also touches on overcoming common challenges that come with driving large-scale changes.
Workplace Safety Insurance Board Chief Technology and Innovation Officer discusses the company's digital transformation and accompanying cultural shift. The insurer creates production-ready, minimum viable products using a digital factory concept, and identifying customer needs to launch a digital document upload tool.
Economical Chief Transformation Officer discusses the digital transformation of the company, most notably the development and launch of Sonnet Insurance, Canada's first digital direct channel in the property and casualty sector. Sonnet has revolutionized the insurance buying experience by making it simple, easy, personalized, and accessible.
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Aviva Italy Chief Operating Officer discusses the company's digital disruption initiative AvivaPlus, radically redesigning the customer experience, and creating a digital paperless workflow tailored to the consumer.
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Welcome to InsurTalk, the podcast where we don't just talk about innovative ideas and P&C insurance; we talk with industry trailblazers about the big ideas they made happen and how they did it.