The Field Service Podcast: Recent Episodes
Field Service News
Hosted by Kris Oldland, Editor-in-Chief, Field Service News the Field Service Podcast brings you interviews with leading figures within the field service and wider customer service world with a focus on understanding service excellence and the technology that is driving it forwards
Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Professor Christian Kowolkowski of Linkoping University to discuss his recent study of Italian manufacturers and to understand the lessons we can learn from them on the impact of COVID19 on the increasing shift towards advanced services
Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Professor Christian Kowolkowski of Linkoping University to discuss his recent study of Italian manufacturers and to understand the lessons we can learn from them on the impact of COVID19 on the increasing shift towards advanced services
Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Professor Christian Kowolkowski of Linkoping University to discuss his recent study of Italian manufacturers and to understand the lessons we can learn from them on the impact of COVID19 on the increasing shift towards advanced services
Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Professor Christian Kowolkowski of Linkoping University to discuss his recent study of Italian manufacturers and to understand the lessons we can learn from them on the impact of COVID19 on the increasing shift towards advanced services
During the height of the first wave of the pandemic Field Service News hosted a series of live streams to help support the global field service sector. One of the most prominent of those streams features Jan van Veen, founder, MoreMomentum who offered some detailed insight into how many of the field service organisations within his community were adapting to the crisis. Now as we face a second series of lockdowns across Europe and beyond, we revisit that conversation as that insight remains as critical as ever...
In this special edition of the Field Service Podcast Kris Oldland hosts a panel debate live from the Field Service Asia digital conference
Kris Oldland, Editor-in-Chief, Field Service news talks to Salesforce's Gary Brandeleer about the critical emerging discussion field service companies must hold round adopting a remote first approach to service delivery.
The Covid-19 enforced lockdowns were a hugely challenging time for everyone, and field service as a sector faced challenges we had never seen before. Yet, in the face of adversity many companies showed exceptional innovation and leadership as they quickly adapted to the lockdown environment.
One such company was Koenig and Bauer who have been working with Salesforce closely to digitalise their business but as we found out in episode 3 season 5 of the Field Service Podcast, technology is just part of the equation...
Kris Oldland, Editor-in-Chief, Field Service News talks to Ashok Khartham CEO of M-ize about the recent investment his organisation has received, the space they occupy in the field service technology ecosystem and why Khartham believes the missing piece in the connected field service puzzle is the connected customer and how he has approached building a solution to remedy this issue
Kris Oldland, Editor-in-Chief, of Field Service News was joined by Kevin Green, former CEO of the Recruitment and Employment Confederation and the best selling author of Competitive People Strategy on the Field Service Podcast. The two discussed what leadership, agility and strategic planning look like in the aftermath of a global pandemic as we rebuild our economies.
Kris Oldland, Editor-in-Chief, of Field Service News was joined by Kevin Green, former CEO of the Recruitment and Employment Confederation and the best selling author of Competitive People Strategy on the Field Service Podcast. The two discussed what leadership, agility and strategic planning look like in the aftermath of a global pandemic as we rebuild our economies.
In the latest Field Service Podcast, Deputy Editor Mark Glover is joined by Martin Summerhayes who gives new insight into what the sector should be considering as we emerge, blinking slightly, into a new service world
As part of a documentary on the rise of the blended workforce published in partnership with Field Nation, Kris Oldland, Editor-in-Chief, Field Service News, conducted an in-depth interview with Field Nation CEO, Mynul Khan. In this episode of the Field Service Podcast, we bring you the full unedited version of that entire interview.
In this episode of the Field Service Podcast, Kris Oldland, Editor-in-Chief, Field Service News is joined by Danny Wieder a Field Service Consultant with HSO and the two discuss how technology can deliver crucial Health and Safety requirements for our field service engineers.
As part of a documentary on the Rise of the Blended Workforce, Kris Oldland, Editor-in-Chief, Field Service News, interviewed Doug Lacy, CEO, Pivital, about how his organisation have embraced using a mix of internal and third-party labour.
Whilst much of the interview made it into the documentary, there was still a lot of insight that we were unable to bring into the final film.
However, to leave no insight and knowledge on the cutting room floor, Doug kindly agreed to let us publish the interview in full here on the Field Service Podcast. Enjoy!
Kris Oldland, Editor-in-Chief, Field Service News talks to Patrick Jansen of VBR Turbines about why they felt the need to invest in an IoT solution, why they are embracing remote assistance and how they've got a surplus of waiting recruits for roles despite cutting all traditional recruitment spend entirely.
A Field Service News' favourite, Cheryl-Anne Sanderson, joins Mark Glover for our latest podcast bringing ideas around networking, perception and nurturing young talent.
Kris Oldland, Field Service News, Editor-in-Chief, returns to the host's chair of the Field Service Podcast and welcomes Rich Agostinelli, CEO of ByBox to the podcast for the first time as the two discuss overcoming the headache of last-mile service and how the societal wide drive towards sustainability is a very good thing for the field service industry at large.
Kris Oldland, Field Service News, Editor-in-Chief, returns to the host's chair of the Field Service Podcast and welcomes Rich Agostinelli, CEO of ByBox to the podcast for the first time as the two discuss overcoming the headache of last-mile service and how the societal wide drive towards sustainability is a very good thing for the field service industry at large.
Regular Field Service News' contributor Jan van Veen says surrounding yourself with those on the same wavelength can foster high performance, innovation and change.
Ahead of Field Service Connect this year, being held 12 to 13 May in Windsor, UK, Becky Johnson, Content Director at WBR and curator of the speaker line-up joins us on the Field Service Podcast to give us a sneak preview of what delegates can expect this year.
Regular Field Service News contributor Michael Blumberg makes his debut on the Field Service Podcast and explains why firms should be embarking on a digital transformation journey.
Steve Zannos, Senior Director of Service at Elextrolux and FSN20 alumni shares his thoughts on service in the latest Field Service Podcast.
Paul Joesbury, Commercial Operations Director at Homeserve discusses the pitfalls and victories 'Uberizing' can bring to your firm.
In the latest Field Service Podcast, Analyst Bill Pollock says 2020 could be a big one for the service sector.
In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.
In the latest episode of the Field Service Podcast Kris Oldland speaks to InfoMill's Jonathan Ralph.
Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinthan Krishna, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field service including how much data is too much data and the importance of Machine Learning in getting actual insight out of the deluge of data you may be drowning in.
The Field Service Podcast returns with a bang as Kris Olland Editor-in-Chief, Field Service News puts his deputy to the test by quizzing him on what he has learnt within the last twelve months when it comes to servitization - all in the presence of the true master of servitization - Prof. Tim Baines.
Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.
For firms operating in the B2B sphere Customer Experience Management (CEM) can be a key differentiator in a competitive marketplace.
Chris Radetts from Liverpool University outlines some of the key dimensions in CEM that Managers need to understand.
Tilak Kasturi is the CEO and Founder of Predii, an AI software company whose platform enables predictive repair and maintenance for complex equipment.
We got Tilak on to the Field Service Podcast to discuss the origins of Predii, the importance of proof of concept and how his time in radiation oncology big-data is shaping his current project.
With the boundaries of consumer and rugged becoming more blurred, we spoke to Mike Pullon, CEO and Founder of Varlink - an outfit that distributes specialist rugged devices - if high-street phones and tablets will ever replace their rugged counterparts?
Manufacturers often stay too close to business as usual (predictive maintenance and new pricing models, for example) and hardly innovate their business model. In the latest Field Service Podcast moreMomentum's Jan van Veen discusses why manufacturers need to embrace servitization and digitalisation or risk falling behind to their competitors.
Long-time Field Service News' contributor Bill Pollock is the guest in this edition of the Field Service Podcast. Among many threads of discussion, Bill ponders the role of Senior Management in technology adoption suggesting that for excellence to thrive it has to come from the top down.
In the latest Field Service Podcast, Sarah Pettigrew, Head of Service Delivery, Thales UK discusses the industry's growing concerns around an ageing workforce and what can be done to negate the knowledge lost when this demographic retires.
In the latest Field Service Podcast, Paul Joesbury, Commercial Operations Director at Homeserve, suggests that technology including AI and Machine Learning will eventually negate the need for a trained engineer or technician.
In this episode, Field Service News Deputy Editor Mark Glover, speaks to Nick Frank, Co-Founder and Managing Partner at Si2 Partners about The Service Community, an independent, forward-thinking service members' group and its forthcoming event at Renishaw's HQ in Gloucestershire, UK.
In this episode, Field Service News Deputy Editor Mark Glover, speaks to CEO and Founder of Field Nation about the future of recruitment in service and why the gig economy will have more influence on the sector.
In this episode, Field Service News Deputy Editor Mark Glover, speaks to Christian Kowalkowski, author of Service Strategy in Action: A Practical Guide for Growing your B2B Service and Solution Business, about the challenges businesses can face when adapting to a servitization model having been used to the more traditional transactional framework.
In the latest Field Service Podcast, Cheryl Anne Sanderson, Operations Director at G4S FM UK and Ireland, discusses the struggle in attracting the next generation of technicians and engineers and suggests influence must come from the top of a business to change perceptions of those looking in who are considering a career in service.
In this episode of the Field Service Podcast, fieldservicenews.com Deputy Editor Mark Glover sits down to talk with Chris Ruff, CEO at Glympse, about why he sees autonomous vehicles as playing a significant role in the future of field service delivery and how all of this needs to be underpinned by robust and efficient location-based services focused technology.
In this episode of the Field Service Podcast, fieldservicenews.com Deputy Editor Mark Glover sits down with Martin Summerhayes, and explains why we need to approach sector in a different way to become an attractive sector for young people to enter. He also recalls his first role in service in the mid-1980s and why employee wellbeing is paramount to delivering great customer service.
The digitalisation of spare parts management is becoming an increasingly important part of the field service spectrum and is set to be a key topic at both the Spare Parts Business Platform and the Spare Parts Summit being hosted in Stockholm and Warwick respectively this year. In advance of his presentation in Stockholm Florian Friz, Manager E-Commerce & Product Management, Global Spare Parts for Vanderlande spoke with Mark Glover, Deputy Editor, fieldservicenews.com to tell us how they are tackling this important challenge.
In this episode of the Field Service Podcast, fieldservicenews.com Deputy Editor Mark Glover discusses the potential of 3D printing in terms of service supply chain logistics and spare parts management for field service organisations with Atanu Chaudhury, Associate Professor, Operations and Supply Chain Management at Aalborg University, Copenhagen.
Field Service News Deputy Editor, Mark Glover, sits down with Richard Pratley, Managing Director, UK SimPro and discuss how the challenge of an ageing workforce is being echoed around the world for field service companies and how technology, in particular, IoT, is able to help resolve the problem by increasing service management efficiency.
Field Service News Deputy Editor, Mark Glover is joined by Onseserve CEO where they discuss why robots won't be taking over field service operations (just yet) and how OK should no longer be good enough for field service companies that want to excel.
Kris Oldland, Editor-in-Chief welcomes back Kevin McNally, Sales Director of Asolvi as they look through five key considerations to factor in when trying to build a case for investment within a field service management solution including, definable return on investment, health and safety compliance, increasing customer engagement, reducing staff turnover and avoiding a competitive disadvantage....
In this, the latest edition of the Field Service Podcast, Kris Oldland, Field Service News, Editor-in-Chief, is joined by Marne Martin, CEO of WorkWave and president of Service Management for IFS about her new role with IFS as well as discussing whether the time has come to finally recognised Field Service Management systems as a standalone category such as CRM or ERP
Kris Oldland, Editor-in-Chief, Field Service News talks to Simon Fahie, Managing Director, Bybox, about the big changes that we are facing in field service when it comes to parts logistics and how we can overcome them...
Kris Oldland, Field Service News, Editor-in-Chief, is joined by Kevin Starr of ABB Oil and Gas as they talk about the huge impact of automation within field service delivery.
Kris Oldland, Editor-in-Chief, Field Service News talks to nick Frank, Founding Partner, Si2 Partners, about some of the key findings of a recent research project recently undertaken by the two companies that explored emerging trends in the recruitment and development of both field service engineers as well as service managers across a wide range of industry verticals.
Kris Oldland, Editor-in-Chief, Field Service News talks to Simon Spriggs, Exel Computer Systems about a wide range of topics including how the field service sector has evolved across time...
Kris Oldland, Editor-in-Chief, Field Service News introduces a series of clips from a fieldservicenews.com hosted roundtable in which a handpicked collection of senior field service leaders discuss the findings of an exclusive research report on the use of Cloud computing as a platform for field service management systems...
In this episode of the Field Service Podcast, Kris Oldland, Editor-in-Chief, Field Service News talks to Tom Oates of Solarvista about some of the challenges field service companies can expect to face when they implement a new FSM solution...
Kris Oldland, Editor-in-Chief, Field Service News talks to Simon Spriggs, Exel Computer Systems about the different needs and challenges faced by larger field service companies compared to their smaller or medium-sized peers...
Kris Oldland, Editor-in-Chief, Field Service News talks with ClickSoftware's Tim Faulkner about a research project exploring trends in use of Cloud and Mobile within Field Service
Kris Oldland, Editor-in-Chief, Field Service News talks to Kevin McNally about how technologies such as Cloud, Mobile, Artificial Intelligence and IoT have enabled smaller companies to not only meet the service standards of their larger peers but in some instances exceed those standards...
Kris Oldland, Editor-in-Chief, Field Service News talks to Prof. Tim Baines about the recent Spring Servitization Conference and how the conversation around servitization is continuing to evolve as academia and industry come together to drive advanced services forwards...
Kris Oldland, Editor-in-Chief, Field Service News talks to New York Times and Wall St Journal bestseller, international speaker and all-round customer service guru Shep Hyken about six important steps companies must embrace if they are to deliver service excellence...
Kevin McNally, Sales Director with Asolvi joins host Kris Oldland and offers his insight into why it is crucial that companies put together a Request for Proposal when looking to invest in a new field service management solution and gives us some key considerations that should be in our thoughts when creating the RFP document.